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Assessment Planning Template - BSBCMM201A

The document provides a template for assessing the unit BSBCMM201A Communicate in the workplace. It lists the elements, performance criteria, required skills and knowledge, and range statement that should be covered. It then provides examples of assessment tools that could be used for standalone and blended course training (BCT) assessments, including observations, role plays, a correspondence folio, and written knowledge questions. The tools are mapped to the relevant elements of competency and performance criteria.

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Ramu Pokharel
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80 views4 pages

Assessment Planning Template - BSBCMM201A

The document provides a template for assessing the unit BSBCMM201A Communicate in the workplace. It lists the elements, performance criteria, required skills and knowledge, and range statement that should be covered. It then provides examples of assessment tools that could be used for standalone and blended course training (BCT) assessments, including observations, role plays, a correspondence folio, and written knowledge questions. The tools are mapped to the relevant elements of competency and performance criteria.

Uploaded by

Ramu Pokharel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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BSBCMM201A — Assessment planning template sample

Unit of competency planning tool


BSBCMM201A Communicate in the workplace
Practical skills assessment* Knowledge
BSBCMM201A assessment*
Communicate in the workplace Obser/ Folio Verbal Written
Demo/
oral/
role
play
EOC1 Gather, convey and receive
information and ideas
1.1 Collect information to achieve work
responsibilities from appropriate sources
1.2 Use method/s and/or equipment to
communicate appropriate ideas and
information to the audience
1.3 Use effective listening and speaking skills
in verbal communication
1.4 Seek input from internal and external
sources to develop and refine new ideas
and approaches
1.5 Respond to instructions or enquiries
promptly and in accordance with
organisational requirements
EOC2 Complete workplace documentation
and correspondence
2.1 Present written information and ideas in
clear and concise language to ensure the
intended meaning of correspondence is
understood by recipient
2.2 Draft and present correspondence within
designated time lines
2.3 Ensure presentation of written information
meets organisational standards of style, incorporated in folio
format and accuracy
2.4 Complete workplace forms and
documentation in a clear, concise and
easy to read format
EOC3 Communicate in a way that responds
positively to individual differences
3.1 Value all individuals and treat them with
respect, courtesy and sensitivity
3.2 Take into consideration cultural differences
in all verbal and non-verbal communication
3.3 Use communication to develop and
maintain positive relationships, mutual
trust and confidence
3.4 Make efforts to use basic strategies to
overcome language barriers
3.5 Ensure that behaviour is consistent with
legislative requirements, enterprise
guidelines and/or social protocols

* refer to ‘Methods of assessment’ in the Evidence Guide

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BSBCMM201A — Assessment planning template sample

Are the required skills included in your assessment?


EOC Skills
1, 2 communication skills – request advice, to receive feedback and to work with a team
3 culturally appropriate communication skills – diverse backgrounds/abilities
1,2 literacy skills – identify work requirements, understand and process basic workplace
documentation
1,2 organisational skills – plan work priorities and arrangements
1 technology skills to select and use technology appropriate to communication tasks

Is the required knowledge included in your assessment?


EOC Knowledge
3 relevant legislation that may affect aspects of business operations eg
 anti-discrimination
 ethical principles
 codes of practice
 privacy laws
 OHS
1,2,3 organisational policies, plans and procedures, especially style guides
2 spelling, grammar, punctuation

Will the assessment cover the critical aspects of assessment?


using communication methods appropriate to the audience
producing clear, concise and correct written communication
providing prompt responses to requests for information
knowledge of relevant legislation

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BSBCMM201A — Assessment planning template sample

Will the training and assessment cover the Range Statement?


Communication  facsimile machines
equipment may  information technology components including hardware,
include: software and communication packages
 keyboard equipment including mouse, touchpad, keyboard
 network systems
 pens, pencils
 telephones
 other
Verbal  answering enquiries from clients
communication  answering telephone calls
may include:  informal discussions
 requests from colleagues
 use of voice mail
 other
Organisational  access and equity principles and practice
requirements may  business and performance plans
include:  defined resource parameters
 ethical standards
 goals, objectives, plans, systems and processes
 legal and organisational policies, guidelines and
 requirements
 OHS policies, procedures and programs
 quality and continuous improvement processes and
standards
 quality assurance and/or procedures manual
 other
Written information  briefing notes
may include:  electronic mail
 facsimiles
 general correspondence
 handwritten and printed materials
 internal memos
 telephone messages
 other
Correspondence  emails
may include:  memorandums
 messages
 proformas
 standard/form letters
 other
Standards may  Australian Standards
include:  legislation
 organisational policies and procedures
 specified work standards
 standards set by workgroup
 other

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BSBCMM201A — Assessment planning template sample

Assessment tools
Tool Details of assessment – standalone Details of assessment – BCT
Observation/ Telephone activity Telephone activity
demonstration/ Students observed answering  same as standalone
role play/oral telephone calls
(all relates to  call that needs to be put on hold &
EOC 1 plus)
transferred to the supervisor
3  call from a client with an enquiry
(this call will involve a situation
which will some of the aspects of
EOC3 eg an person with hearing
difficulties, person from another
country). Need to take message.
Role plays Role plays (one or both of the
Students will work in teams of 2 or 3 following)
to respond to a role play involving:  same as standalone
 effective listening and speaking  class activities involving practice role
skills plays or orals
 responding to non-verbal  BCT assessment oral or practice
communication oral
 people who are difficult or with
cultural differences or language (one or more of the above)
barriers

Folio of work Drafts and final copies of Drafts and final copies
(all relates to correspondence/workplace forms and  folio of work (same as s/alone)
EOC 2 plus) documentation  classroom practice items
 email (response to request for  activities in BCT textbook
1.1 information from supervisor)  BCT exam questions in regard to
 letter (response to letter of composition of correspondence
3.1/3.3/3.5 complaint) (style, format and accuracy to be
 telephone message (linked to assessed)
1 observation/demonstration)
 memorandum to staff from verbal (one or more of the above)
1.1, 1.3, 1.4, instructions/information from
1.5 supervisor. The
instructions/information will be
All linked to unclear. Students will need to
1.2 – methods/ clarify request.
equipment used
 Equipment Fault Form
(style, format and accuracy to be
assessed)
Written Worksheet Worksheet or BCT test or revision
(all relates to Multiple choice & yes/no questions
EOC 3) Multiple choice & yes/no
 simple statements
Short answer  simple statements
 simple scenarios/cartoons on Short answer
situations involving anti-  simple scenarios on situations
discrimination, ethical principles, involving anti-discrimination, ethical
codes of practice and privacy laws principles, codes of practice and
privacy laws

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