UNITS OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE

COMMUNICATION
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to gather, Interpret and convey
information in response to workplace requirements

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Obtain and convey workplace information
LO2. Perform duties following workplace instructions
LO3. Complete relevant work-related documents

DETAILS OF LEARNING OUTCOME:

LO1. Obtain and convey workplace information
ASSESSMENT CONTENTS CONDITION METHODOLOGIE ASSESSMEN
CRITERIA S S T METHODS
1.1 Specific and 1.1 Effective The ff. Distance Competency in
relevant information is verbal and non resources Learning this unit may
accessed from verbal should be CBLM be assessed
appropriate sources communication provided Face-to-Face through :
1.2 Effective 1.2 Different  Fax Lecture 3.1
questioning , active modes of machine Demonstration Demonstration
listening and speaking communication  Telephone Group Discussion with oral
skills are used to gather 1.3 Medium of  notebook questioning
and convey communication
 3.2 Interview
 writing
information in the material 3.3 Written
1.3 Appropriate workplace  computer test 3.4 third
medium is used to 1.4 with internet party report
transfer information and Organizational connection
ideas policies
1.4 Appropriate non 1.5
verbal communication Communication
is used procedures and
1.5 Appropriate lines of systems
communication with 1.6 Lines of
supervisors and communication
colleagues are 1.7 Technology
identified and followed relevant to the
1.6 Defined workplace enterprise and
procedures for the the individuals
location and storage of work
information are used. responsibilities
1.8 Workplace
1.7 Personal interaction etiquette
is carried our clearly
and concisely

LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIE ASSESSMENT
CRITERIA S METHODS

2.1 Written notices 2.1 Effective The ff. Distance Competency

and instructions are verbal and resources Learning in this unit
read and interpreted non verbal should be CBLM may be
in accordance with communicatio provided Face-to-Face assessed
organizational n  Fax Lecture through :
guidelines 2.2 Different machine Demonstration 3.1
2.2 Routine written modes of  Telephone Group Demonstratio
instruction are communicatio  notebook Discussion n with oral
followed based on n  writing questioning
established 2.3 Medium materials 3.2 Interview
procedures of 3.3 Written
2.3 Feedback is communicatio  test
given to workplace n in the computer
supervisor based workplace 3.4 third
with
instructions/informati 2.4 party report
internet
on Organizational
2.4 Workplace / workplace connectio
interaction are policies n
conducted in a 2.5
courteous manner Communicatio
2.5 Where n procedures
necessary , and systems
clarifications about 2.6 Lines of
routine workplace communicatio
procedures and n
matters concerning 2.7
conditions of Technology
employment are relevant to the
sought asked from enterprise
appropriate and the
sources individual’s
works
2.6 Meetings responsibilities
outcomes are 2.8 Effective
interpreted and questioning
implemented techniques
(clarifying and
probing)

2.9 Workplace
etiquette
LO3. COMPLETE RELEEVANT WORK RELATED DOCUMENTS
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIE ASSESSMENT
CRITERIA S METHODS

3.1 Range of forms 3.1 Effective The ff. Distance Competency

relating to conditions verbal and resources Learning in this unit
of employment are non verbal should be CBLM may be
completed accurately communicatio provided Face-to-Face assessed
and legibly n  Fax Lecture through :
3.2 Workplace data 3.2 Different machine Demonstration 3.1
is recorded on modes of  Telephone Group Demonstratio
standard workplace communicatio  notebook Discussion n with oral
forms and documents n  writing questioning
3.3 Errors in 3.3 Workplace materials 3.2 Interview
recording information forms and  computer 3.3 Written
on forms/ documents documents with internet test
are identified and 3.4 connection
acted upon Organizational 3.4 third party
 / workplace report
3.4 Reporting policies
requirements to 3.5
supervisor are Communicatio
completed n procedures
according to and system
organizational 3.6
guidelines Technology
relevant to
the
individual’s
work
responsibilities

UNITS OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

 MODULE DESCRIPTOR : This unit covers the knowledge, skills and
attitudes to identify one’s role and responsibilities as
am member of a team

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Described team role and scope
LO2. Identify one’s role and responsibility within a team
LO3. Work as a team member

DETAILS OF LEARNING OUTCOME:

LO1. Described team role and scope
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS
1.1 The role and 1.1 Group The ff. Distance Learning Competency in
objective of the structure resources CBLM this unit may be
team is identified 1.2 Group should be Face-to-Face assessed
from available development provided Lecture through :
sources of 1.3 Sources of  Access to Demonstration 3.1 role play
information information relevant Group Discussion involving the
workplace or participation of
 individual
appropriately
1.2 Team simulated member to the
parameters, environment attainment of
reporting where organizational
relationship and assessment goal
can take 3.2 Case
responsibilities are
place studies and
identified from
 Materials scenarios as a
team discussions
relevant to basis for
and appropriate discussion of
the proposed
external sources issues and
activity or
tasks strategies in
teamwork
3.3 Socio-
drama and
socio-metric
methods
3.4 Sensitivity
techniques
3.5 Written test
LO2. Identify one’s role and responsibility within a team
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

2.1 Individuals roles 2.1 Team roles The ff. Distance Learning Competency in
are responsibilities and objectives resources CBLM this unit may be
within the team 2.2 Team should be Face-to-Face assessed
environment are structure and provided Lecture through :
identified parameters  Access to Demonstration 3.1 role play
2.2 Roles and 2.3 Team relevant Group Discussion involving the
objective of the development workplace or participation of
team is identified 2.4 source of appropriately individual
from available information simulated member to the
source of environment attainment of
information where organizational
assessment goal
 can take 3.2 Case
2.3 1.2 Team place studies and
parameters, scenarios as a
reporting  Materials basis for
relationship and relevant to discussion of
responsibilities are the issues and
identified based proposed strategies in
activity or teamwork
on team
3.3 Socio-
discussions and tasks
drama and
appropriate socio-metric
external sources methods
3.4 Sensitivity
techniques

3.5 Written
test

LO3 WORK AS ATEAM MEMBER

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS
3.1 effective 3.1 The ff. Distance Learning Competency in
appropriate forms Communications resources CBLM this unit may be
of communications process should be Face-to-Face assessed
are used and 3.2 Workplace provided Lecture through :
interactions communication  Access to Demonstration 3.1 role play
undertaken with protocol relevant Group Discussion involving the
team members 3.3 team workplace or participation of
based on company planning and appropriately individual
3.2 Effective and decision making simulated member to the
appropriate 3.4 Team environment attainment of
contributions made thinking where organizational
to complement team 3.5 Team roles assessment goal
activities and 3.6 Process of can take 3.2 Case
objectives ,based on team place studies and
workplace context development  Materials scenarios as a
3.3 Protocols in 3.7 Workplace relevant to basis for
reporting are context the proposed discussion of
observed based on activity or issues and
standard company tasks strategies in
practices teamwork
3.3 Socio-
3.4 Contribute to drama and
the development socio-metric
of team work methods
plans based on an 3.4 Sensitivity
understanding of techniques
team’s role and 3.5 Written test
objectives

UNITS OF COMPETENCY : SOLVE /ADDRESS GENERAL WORKPLACE

PROBLEMS
 MODULE TITLE : SOLVING/ADDRESS GENERAL WORKPLACE
PROBLEMS
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to apply problem solving techniques to
determine the origin of problems and plan for
their resolution .It also includes addressing
procedural problems through documentation, and
referral

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Identify routine problems
LO2. Look for solutions to routine problems
LO3. Recommend solutions to problems

DETAILS OF LEARNING OUTCOME:

LO1. Identify routine problems
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS
1.1 Routine 1.1 Current  Assessment Distance Learning Competency in
problems or industry will require CBLM this unit may be
procedural hardware and access to a Face-to-Face assessed
problems areas are software workplace Lecture through :
identified products and over and Demonstration 3.1 Case
services extended Group Discussion formulation
1.2 Problems to be 1.2 Industry period, or 3.2 Life
maintenance,
 Narrative
investigated are suitable
defined and service and method of Inquiry
determined helpdesk gathering 3.3
practices. evidence of standardized
Processes and operating test
1.3 Current procedures ability over a
conditions of the 1.3 Industry range of
problem are standard situations
diagnostic tools
identified and
1.4 Malfunctions
documented
and resolution

LO2. Look for solutions to routine problems

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS
2.1 Potential 2.1 Current  Distance Learning Competency in
solutions to industry Assessment CBLM this unit may be
problem are hardware and will require Face-to-Face assessed
identified software access to a Lecture through :
products and workplace Demonstration 3.1 Case
2.2 services over and Group Discussion formulation
Recommendations 2.2 Industry extended 3.2 Life
about possible maintenance, Narrative
period, or
solutions are service and Inquiry
suitable
developed, helpdesk
practices. method of
documented,
ranked and Processes and gathering
presented to procedures evidence of 3.3
appropriate 2.3 Operating operating standardized
person for decision systems ability over test
2.4 Industry a range of
standard situations
diagnostic tools
2.5 Malfunctions
and resolutions
2.6 Root cause
analysis

LO3. Recommended resolutions to problem

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIES ASSESSMENT
CRITERIA METHODS

3.1 Implementation 3.1 Standard  Assessment Distance Learning Competency in

of solutions are procedures will require CBLM this unit may be
planned 3.2 access to a Face-to-Face assessed
Documentation workplace Lecture through :
3.2 Evaluation of produce over and Demonstration 3.1 Case
implementation of extended Group Discussion formulation
solutions are period, or 3.2 Life
planned suitable Narrative
3.3 Recommended method of Inquiry
solutions are gathering 3.3
documented and evidence of standardized
submit to operating test
appropriate person ability over a
for confirmation range of
situations

UNITS OF COMPETENCY : DEVELOPED CAREER AND LIFE DECISIONS

 MODULE TITLE : DEVELOPING CAREER AND LIFE DECISIONS
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
managing one’s emotions, developing
reflective practice, and boosting self –confidence
and developing self - regulations

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees will be able to:

LO1. Manage one’s emotion
LO2. Develop reflective practice
LO3. Boost self confidence and developed self regulation

DETAILS OF LEARNING OUTCOME:

LO1. Obtain and convey workplace information
ASSESSMENT CONTENTS CONDITION METHODOLOGIE ASSESSMEN
CRITERIA S S T METHODS
1.1 Specific and 1.1 Effective The ff. Distance Competency in
relevant information is verbal and non resources Learning this unit may
accessed from verbal should be CBLM be assessed
appropriate sources communication provided Face-to-Face through :
1.2 Effective 1.2 Different  Fax Lecture 3.1
questioning , active modes of machine Demonstration Demonstration
listening and speaking communication  Telephone Group Discussion with oral
skills are used to gather 1.3 Medium of  notebook questioning
and convey communication
 3.2 Interview
 writing
information in the material 3.3 Written
1.3 Appropriate workplace  computer test 3.4 third
medium is used to 1.4 with internet party report
transfer information and Organizational connection
ideas policies
1.4 Appropriate non 1.5
verbal communication Communication
is used procedures and
1.5 Appropriate lines of systems
communication with 1.6 Lines of
supervisors and communication
colleagues are 1.7 Technology
identified and followed relevant to the
1.6 Defined workplace enterprise and
procedures for the the individuals
location and storage of work
information are used. responsibilities
1.8 Workplace
1.7 Personal interaction etiquette
is carried our clearly
and concisely

LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

ASSESSMENT CONTENTS CONDITIONS METHODOLOGIE ASSESSMENT
CRITERIA S METHODS

2.1 Written notices 2.1 Effective The ff. Distance Competency

and instructions are verbal and resources Learning in this unit
read and interpreted non verbal should be CBLM may be
in accordance with communicatio provided Face-to-Face assessed
organizational n  Fax Lecture through :
guidelines 2.2 Different machine Demonstration 3.1
2.2 Routine written modes of  Telephone Group Demonstratio
instruction are communicatio  notebook Discussion n with oral
followed based on n  writing questioning
established 2.3 Medium materials 3.2 Interview
procedures of 3.3 Written
2.3 Feedback is communicatio  test
given to workplace n in the computer
supervisor based workplace with 3.4 third
instructions/informati 2.4 party report
internet
on Organizational
connectio
2.4 Workplace / workplace
n
interaction are policies
conducted in a 2.5
courteous manner Communicatio
2.5 Where n procedures
necessary , and systems
clarifications about 2.6 Lines of
routine workplace communicatio
procedures and n
matters concerning 2.7
conditions of Technology
employment are relevant to the
sought asked from enterprise
appropriate and the
sources individual’s
works
2.6 Meetings responsibilities
outcomes are 2.8 Effective
interpreted and questioning
implemented techniques
(clarifying and
probing)

2.9 Workplace
etiquette
LO3. COMPLETE RELEEVANT WORK RELATED DOCUMENTS
ASSESSMENT CONTENTS CONDITIONS METHODOLOGIE ASSESSMENT
CRITERIA S METHODS

3.1 Range of forms 3.1 Effective The ff. Distance Competency

relating to conditions verbal and resources Learning in this unit
of employment are non verbal should be CBLM may be
completed accurately communicatio provided Face-to-Face assessed
and legibly n  Fax Lecture through :
3.2 Workplace data 3.2 Different machine Demonstration 3.1
is recorded on modes of  Telephone Group Demonstratio
standard workplace communicatio  notebook Discussion n with oral
forms and documents n  writing questioning
3.3 Errors in 3.3 Workplace materials 3.2 Interview
recording information forms and  computer 3.3 Written
on forms/ documents documents with internet test
are identified and 3.4 connection
acted upon Organizational 3.4 third party
/ workplace report
3.4 Reporting policies
requirements to 3.5
 Communicatio
supervisor are n procedures
completed and system
according to 3.6
organizational Technology
guidelines relevant to
the
individual’s
work
responsibilities