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Communication Skills-II - Cl-10

The document discusses communication skills and provides multiple choice questions to test understanding of key concepts. It covers topics such as types of communication (verbal vs non-verbal), components of the communication cycle, feedback, communication barriers, writing skills like use of appropriate language and selecting the right medium, and more. Sample questions are provided to help explain concepts in detail, like defining different types of feedback and listing the advantages of visual communication.

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Harshit Pandey
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2K views5 pages

Communication Skills-II - Cl-10

The document discusses communication skills and provides multiple choice questions to test understanding of key concepts. It covers topics such as types of communication (verbal vs non-verbal), components of the communication cycle, feedback, communication barriers, writing skills like use of appropriate language and selecting the right medium, and more. Sample questions are provided to help explain concepts in detail, like defining different types of feedback and listing the advantages of visual communication.

Uploaded by

Harshit Pandey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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COMMUNICATION SKILLS-II

Multiple choice questions.

1. Which of the following is not a method of communication?


a) Body language b) Mountain view c) None of these

2. Which of the following is NOT verbal communication?


a) Pie chart b) Our tricolour National c) Both (a) and (b)

3. Which of the following is NOT one of the components of communication cycle?


a) Discipline b) Message c) Target

4. Which of the following cannot be totally absent in a communication process?


a) Light b) Sound c) Noise

5. Which of the following is NOT a type of feedback?


a) Summative b) Prescriptive c) None of these

6. Communication barrier is:


a) Anything that prevents the smooth dissemination (sending) or comprehension (receiving) of a
message, either at the sender’s end or receiver’s end.
b) Elements causing communication failures, which may have serious effects on one’s personal and
professional relationships.
c) All of the above.

7. Ambiguity refers to:


a) Difficulty in understanding or explaining something
b) Difficulty in comprehension caused by making different inferences
c) Both (a) and (b)

8. Constructing effective sentences and paragraphs, keeping unity, coherence and the emphasis of the
message in mind helps in:
a) Clarity of message b) Compactness of message c) Courtesy of message

9. Which of the following Cs is not one of the 7Cs?


a) Completeness b) Clarity c) Cooperation

10. A group of words that just give some hint of the idea contained in a message is a:
a) Phrase b) Clause c) Sentence

11. A ________________ is a collection of related sentences dealing with a single topic.


a) Punctuation b) Phrase c) Paragraph

12. Which of the following is an example of Non-verbal communication?


a) Smell of lemon b) Map of India c) Bulletin board
13. Which of the following is more helpful for improving one’s present performance?
a) Generic feedback b) Summative feedback c) Specific feedback

14. Sender of the message should analyse the receiver’s knowledge to:
a) Choose the medium to share in the message
b) Explain how receivers can benefit from his/her message
c) All of the above

15. Which of the following doesn’t help in showing courtesy towards the receiver?
a) Being sincere and respectful
b) Being tactful and thoughtful
c) Maximising slang and jargon

16. The sentences that express surprise, admiration, pity, sorrow and other feelings in an emphatic way
are called:
a) Assertive sentences
b) Exclamatory sentence
c) Interrogative sentence

Answer the following questions:

a) Define verbal communication


Ans: Verbal communication includes sounds, words, language, and speech. Speaking is one of the most
effective and commonly used ways of communicating. It helps in expressing our emotions in words.

b) Give two examples of non-verbal communication.


Ans: Body gesture, sign language, facial expressions.

c) What are the disadvantages of visual communication?


Ans:
 Visual communication cannot be used for detailed information
 All information cannot be communicated visually, such as policy, rules, etc.

d) What are the components of a communication cycle?


Ans: The communication cycle includes eight key components.

 sender
 ideation
 message
 encoding,
 medium of transmission,
 receiver
 decoding,
 feedback.
e) Define feedback
Ans: For effective communication, it is important that the sender receives an acknowledgement from
the receiver that he/she has understood the message in the same terms as intended by the speaker. It
can be both verbal and non-verbal.

f) What do you understand by descriptive feedback?


Ans: Descriptive feedback is specific information, in the form of written comments or verbal
conversations, that help the learner understand what she or he needs to do in order to improve.

g) What do you mean by communication barriers?


Ans: Communication barriers are anything that prevents us from correctly getting and accepting the
messages that others use to communicate their information, thoughts and ideas.

h) Explain environment-based communication barriers with two examples.


Ans: Environmental-based communication barriers often result due to certain factors such as in the
surroundings or external environment where communication takes place. E.g
 Noisy communication environment
 A huge and unmanageable audience.

i) What do you mean by 7Cs of effective communication?


Ans: In order to make a communication effective the 7Cs that is to be followed are:
Clear information, Complete information, Concise message, Concrete and Coherent message,
Correctness, Consideration, Courtesy.

j) How can you keep your message concise?


Ans: We can keep our message concise by :
 Cutting out wordy phrases and sentences
 Including only relevant information
 Doing away with faulty/unclear pronoun usage.
 Sparing usage of abstract subjects and passive verbs.

k) What are the eight parts of speech?


Ans Eight parts of speech are:
Noun, Pronoun, Adjective, Verb, Adverb, Preposition, Conjunction, Interjection

l) What are the parts of sentence? Explain briefly with example.


Ans: Parts of sentence are: Subject part and predicate part.
Example : Sudha is a doctor [ Sudha (Subject part), is a doctor (Predicate part)]

m) What is chromatics?
Ans: It is a part of non-verbal communication and basically refers to the use of colours and the meaning
that they convey.
n) Define prescriptive feedback.
Ans: Prescriptive feedback provides an advice on how one should improve oneself. It
involves telling people what they should do, rather than simply giving suggestions or describing what is
done.

o) What are intra-personal communication barriers?


Ans: These are the obstacles within the self that stop us from sending and receiving information
effectively. Individuals have their own preconceptions due to their personality, education, experiences,
culture and values.

p) What are different kinds of phrase?


Ans: Phrase is a group of words that just gives some hint of the idea that the sender wants to
communicate, its types are:
 Noun phrase
 Adjective phrase
 Adverb phrase
 Verbal phrase
 Prepositional phrase

q) Define sentence with example.


Ans: It is a a group of words, usually containing a verb, that expresses a thought in the form of
a statement. Example:

I always wanted to become a writer. (contains one clause – one verb)

r) Why is chromatics important for a professional?


Ans: It is a communication using different colours, It falls in the non-verbal communication. A
professional who deals in colours such as photographer, cartoonist, fashion designer must have
developed chromatics skills for their professional carrier.

s) What are advantages of visual communication?


Ans: Advantages of visual communication are:
 It helps in sharing our information effectively.
 It clarifies the meaning of discussion as it uses visual images.
 It adds variety to the mode of communication.

t) Why is feedback so important in any communication process?

Ans:
 It completes a communication process.
 It helps in evaluating the effectiveness of our message.
 It makes communication meaningful.
 It paves way for generating new ideas.
 It is the bases of measuring the effectiveness of communication.
u) What measures could be taken to overcome communication barriers?

Ans: Measures one should take to overcome communication barriers:


 Never go unprepared
 Give required time
 Avoid false assumption
 Don’t get overconfident
 Don’t be fearful and defensive
 Never get egocentric
 Must not have judgemental attitude.
 Must pay respect to the receiver of message.

v) How can you ensure correctness of facts in your message?

Ans: Correctness of facts in message can be ensured by using:


 Right level of language
 Presenting accurate facts
 No spelling errors
 Treating men and women equally

w) Why is selection of right medium an important aspect of writing skills? Explain with example.

Ans: Selection of right medium is an important aspect of writing skills because the motive of writing is
to communicate a message or provide information to the receiver. Hence, selecting the right medium is
important to convey the message effectively. If the receiver of the information is not able to
understand your message, then the communication process fails totally. It is truly said that medium
makes the message. We need to know to whom we want to convey the message so that we can select
the right medium for effective communication.

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