Business Analyst Resume - New
Business Analyst Resume - New
Business Analyst with five years of experience in Revenue Cycle, Strategy of Accounts Management, Client Relations, Quality
Control, New Business Development & Data Analysis.
PROFESSIONAL EXPERIENCE
Managed user Quality Analytics, providing first insight into usage and follow-up of client instructions to reach and
maintain Target of 97% SLA.
Analysed Team’s Weekly Quality results to develop monthly projections by Quality Adherence Scores, Revenue and
Backlog Management.
Managed redevelopment of internal tracking system in use by 125 employees, resulting in 20+ new features, reduction of
20% in save/load time and 15% operation time.
Oversaw Dashboard preparation of Revenue Cycle Management, External Quality and SOW.
Implemented an Excel macro and standardized reporting templates, resulting in efficient data collection and a 35%
reduction in turnaround time.
Provided frequent Training and Development based on Feedback to 30+ Users on Monthly Basis on individual quality
scores.
EDUCATION
SKILLS
CERTIFICATIONS
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CBAP Certification Training by Simplilearn Academy CCBA Certification Training by Simplilearn
Project Management Foundations by Project Google Analytics Individual – Advanced by Google
Management Institute Analytics
Agile Scrum Master (ASM) by Simplilearn
PROFESSIONAL AFFILIATION
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