Training Manual

W6(5)700JS PROJECT

BASIC MODEL WA13J5730SS/TC

WA12J5750SP/TC
MODEL WA90J5710SG/TC
WA80J5730SW/TC

SAMSUNG Fully Automatic Washer

 Contents
1. BACKGROUND---------------------- 3page 6. Disassembly and Reassembly ----------18page
1-1. Concept ---------------------------------------- 3page 6-1. Tools for Disassembly and Reassembly ------- 18page
6-2. Standard Disassembly Procedures ------------- 19page

2. Safety Instruction ---------------- 5page

2-1. Safety Instructions for Service Engineers --- 5page 7. Test Mode & Checkpoints---------- 35page
7-1. Checkpoints-------------------------------------- 35page
7-2. Check Mode ------------------------------------- 36page
3. Features and Specifications ------ 7page
3-1. Features --------------------------------------- 7page
3-2. Comparing Specifications with Existing Models----- 8. Corrective Actions for Each Code--44page
-------------------------- 10page 8-1. Corrective Actions for Each Code-------------- 44page
3-3. What’s included------------------------------- 12page

9. Flow Chart----------------------------48page
4. Installation------------------------- 13page
4-1. Required Space------------------------------- 13page 10. PCB Diagram------------------------57page
4-2. Adjust the levelling feet--------------------- 14page 10-1. PCB-----------------------------------------------57page
4-3. Options Specifications----------------------- 15page 10-2. Detailed Connector and Relay Terminal Block
Manual--------------------------------------------------- 60page

5. Function----------------------------- 16page
11. Reference Information ---------- 64page
5-1. Information of Button------------------------ 16page
11-1. Heavy Maintenance--------------------------- 64page
11-2. Naming Rule----------------------------------- 65page

2
1. BACKGROUND
1-1. Concept

▶ This Document can not be used without Samsung’s authorization.

3
1. BACKGROUND
1-1. Concept

Inconveniences for Prewash(Hand Wash) →

Provide Wash Sink, Water Jet for convenience without Moving!

Prewash (Hand wash) Ratio 1. Wash Sink / Water Jet are provided for Hand wash.
Prewash at 2. Don’t need to hunker down.
least once a 3. Don’t need to move with wet laundry.
week(81%)
Thailand

China

Germany

Russia

USA

Different location
for Prewash &
WM

▶ This Document can not be used without Samsung’s authorization.

4
2. Safety Instruction
2-1. SAFETY INSTRUCTIONS FOR SERVICE ENGINEERS
► Make sure to observe the following instructions to operate the product correctly and safely and prevent possible
accidents and hazards while servicing.
► Two types of safety symbols, Warning and Caution, are used in the safety instructions.

Hazards or unsafe practices that may result in severe personal injury or death.

Hazards or unsafe practices that may result in minor personal injury or property damage.

WARNING BEFORE SERVICING

• (When servicing electrical parts or harnesses) Make sure to disconnect the power plug before servicing.
√ Failing to do so may result in a risk of electric shock.
• Do not allow consumers to connect several appliances to a single power outlet at the same time.
√ There is a risk of fire due to overheating.
• When removing the power cord, make sure to hold the power plug when pulling the plug from the outlet.
√ Failing to do so may damage the plug and result in fire or electric shock.
• When the washing machine is not being used, make sure to disconnect the power plug from the power outlet.
√ Failing to do so may result in electric shock or fire due to lightning.
• Do not place or use gasoline, thinners, alcohol, or other flammable or explosive substances near the washing machine.
√ There is a risk of explosion and fire caused from electric sparks.

▶ This Document can not be used without Samsung’s authorization.

5
2. Safety Instruction
WARNING WHILE SERVICING
• Check if the power plug and outlet are damaged, flattened, cut or otherwise degraded.
√ If faulty, replace it immediately. Failing to do so may result in electric shock or fire.
• Completely remove any dust or foreign material from the housing, wiring and connection parts
√ This will prevent a risk of fire due to tracking and shorts in advance.
• When connecting wires, make sure to connect them using the relevant connectors and check that they are completely
connected.
√ If tape is used instead of the connectors, it may cause fire due to tracking.
• Make sure to discharge the PBA power terminals before starting the service.
√ Failing to do so may result in a high voltage electric shock.

WARNING AFTER SERVICING

• Check the wiring.
√ Ensure that no wire touches a rotating part or a sharpened part of the electrical harness.
• Check for any water leakage.
√ Perform a test run for the washing machine using the standard course and check whether there is any water leakage
through the floor section or the pipes.
• Do not allow consumers to repair or service any part of the washing machine themselves.
√ This may result in personal injury and shorten the product lifetime.

▶ This Document can not be used without Samsung’s authorization.

6
3. FEATURES AND SPECIFICATIONS
3-1. FEATURES

D
IAMOND DRUM
o NESTOP WASH

M AGIC FILTER
W ATER JET

▶ This Document can not be used without Samsung’s authorization.

T 7
3. FEATURES AND SPECIFICATIONS
• Specifications

Diamond Drum
Wobble Pulsator
Magic Filter

▶ This Document can not be used without Samsung’s authorization.

8
3. FEATURES AND SPECIFICATIONS

Onestop Wash /
Water Jet

▶ This Document can not be used without Samsung’s authorization.

9
3. FEATURES AND SPECIFICATIONS
3-2. COMPARING SPECIFICATIONS WITH EXISTING MODELS
ITEM WA5700 F500S
MODEL WA13J5730SS/TC WA12J5750SP WA90J5710SG/TC WA80J5730SW/TC WA11F5S5QWA/TC

DESIGN

SEGMENT 18:88 18:88 18:88 18:88 18:88

KEY 9 9 9 9 9
INLAY RECTANGULAR RECTANGULAR RECTANGULAR RECTANGULAR RECTANGULAR
DISPLAY
TOP-COVER DA SILVER INOX GRAY PM GRAY DA WHITE DA SILVER
COVER T.C X X X X EBONY BLACK
LID-COVER EBONY BLACK EBONY BLACK EBONY BLACK EBONY BLACK EBONY BLACK

SPIN BASKET 2nd DIAMOND DRUM 2nd DIAMOND DRUM 2nd DIAMOND DRUM 2nd DIAMOND DRUM 2nd DIAMOND DRUM

BALANCER PP PP PP PP PP
BOWL PP PP PP PP PP
PULSATOR PP-WOBBLE STS-WOBBLE PP-WOBBLE PP-WOBBLE STS-WOBBLE
BASE LOW LOW HIGH HIGH HIGH
SIZE(W X D X H) 610 X 675 X 1105 610 X 675 X 1105 610 X 675 X 1050 610 X 675 X 1050 630 x 670 x 1050
MAGIC FILTER 1 1 1 1 1
FILTER WATERFALL
1 1 1 1 1
WATER FLOW
WATER SUPPLY 3 3 3 3 3

▶ This Document can not be used without Samsung’s authorization.

10
3. FEATURES AND SPECIFICATIONS
3-2. COMPARING SPECIFICATIONS WITH EXISTING MODELS
MODEL WA13J5730SS/TC WA12J5750SP WA90J5710SG/TC WA80J5730SW/TC WA11F5S5QWA/TC

THE NUMBER
9 9 9 9 9
OF COURSES

FUZZY O O O O O

BLANKET O O O O O

SOAK O O O O O
WASHING QUICK O O O O O
COURSE
JEANS O O O O O
AQUA PRESERVE O O O O O

SUPER CLEAN O O O O O

DELICATES O O O O O
ECO TUB CLEAN O O O O O

DELAY END O O O O O

AIR TURBO X X X X O

WASH O O O O O
SELECTABLE
FUNCTION
RINSE O O O O O

SPIN O O O O O

CHILD LOCK O O O O O

ADDITIONAL
ACTIV DUALWASH O O O O X
FUNCTION DETERGENT WING O O O O X

▶ This Document can not be used without Samsung’s authorization.

11
3. FEATURES AND SPECIFICATIONS
3-3. What’s included

01 Door 02 Built-in sink 03 Lint filter (Rear)

04 Lint filter (Front) 05 Tub 06 Water Jet

07 Leveling feet 08 Water hose (Cold) 09 Water hose (Hot)*

10 Control panel 11 Detergent drawer 12 Side handle*

13 Grounding lead* 14 Drain hose

NOTE
• Availability of parts with an asterisk (*) depends on the model.
• Door: Make sure to keep the door closed while the washing
machine is operating.
• Lint filter: This collects lint that builds up from the laundry being
washed.
• Grounding lead: Cover this lead if wired to a metal part for earth-
grounding.
• Leveling feet: Adjust the feet to level the washing machine on a
flat floor.

▶ This Document can not be used without Samsung’s authorization.

12
4. Installation
4.1
4-1. REQUIRED SPACE

• Below space is needed for safely operation.

W 610 mm

D 675 mm

H Door Close 1105/1050mm (High/Low)

Distance from wall (BACK) 50 mm

▶ This Document can not be used without Samsung’s authorization.

13
4. Installation
4-2. Adjust the levelling feet

• To prevent tumbling or noise, install the washing machine on a solid, flat floor without a
platform or bricks.

1. Gently slide the washing machine into

position. Excessive force may damage
the levelling feet.

2. Level the washing machine by manually

adjusting the levelling feet.

3. When levelling is complete, tighten the

nuts. (Option)

▶ This Document can not be used without Samsung’s authorization.

14
4. Installation
4-3. OPTIONS SPECIFICATIONS

Photo Item Code QTY Remarks

HOSE WATER DC97-03583E(COLD) 1 Default

ASSY-HOSE DRAIN(O) DC97-17201A 1 Default

MANUAL-BOOK DC68-03515D 1 Default

▶ This Document can not be used without Samsung’s authorization.

15
5. FUNCTION
5-1. INFORMATION OF BUTTON

01 08
07 10

06
02 03 04 05 09

01 Display Displays the remaining time of a cycle, or the information code when a problem occurs.

The water level is adjusted according to the cycle. However, you can change the level
02 Water Level
manually.

03 Wash Press to start washing, or adjust the wash time between 6 and 30 minutes.

04 Rinse Press to run the rinse cycle, or change the rinse count up to 5.

Press to run the spin cycle, or change the spinning time in this sequence: 1-9 min(increase
05 Power Spin
by 1 minute) > 15min > 30min.
This button provides two options, and is available only when the washing machine is in
Standby and Pause states.
∙ Water Save: Select to reduce water consumption.
06 Activ Dual Wash ∙ Drain: Select to drain water during prewash. To stop draining, press Power or Activ
Dual Wash.
After draining is complete, the washing machine switches to Water Save automatically.
Only then, can choose a cycle.

▶ This Document can not be used without Samsung’s authorization. 16

5. FUNCTION
5-1. INFORMATION OF BUTTON

01 08
07 10

06
02 03 04 05 09

Power Wash introduces a digital inverter motor to fine-tune the water-flow level
Power Wash
for washing and spinning.
These three
buttons are Magic Wash lets you adjust the water-flow level for washing and spinning. Three
07 Magic wash
different in options are available: LOW, MIDDLE, and HIGH.
model grade.
Temperature Press to select a temperature level from 3 choices: Cold > Cold/Hot > Hot.

08 Power Press once to turn the machine on, or twice to turn it off.

Press to stop or resume operation. To change the cycle sequence, press once to
09 Start/Pause
stop operation, and then change the sequence. To resume operation, press again.

10 Cycle Panel Choose one that best suits your needs.

▶ This Document can not be used without Samsung’s authorization.

17
6. DISASSEMBLY AND REASSEMBLY
6-1. TOOLS FOR DISASSEMBLY AND REASSEMBLY
Tools Specifications Remarks

10mm Heater (1), Tub (16), Fixer Screws (5), Motor (1),
Box driver 13mm Balance (5), 2 on both sides of the shock absorber, 1
19mm Pulley Hole, Damper (oil) (2), Damper (rubbing 1)

Double-
10mm
ended This can be used instead of the box drivers.
13mm
spanner Leg
19mm

This is a tool that prevents the bolt from rotating idly

Vice pliers or causing abrasions when using box drivers.
Spin Drum Separation

JIG for the ASSY SPIN BASKET

Others (Driver, Nippers, Long Nose) General After Service Tools

▶ This Document can not be used without Samsung’s authorization.

18
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove two screws(2ea) at the back of the SET.

2. Lift the ASSY PANEL CONTROL such as picture and
disassemble the ASSY PANEL CONTROL.

MAIN PCB ASSY

3. Turn the ASSY PANEL CONTROL and place it on

the ASSY LID carefully.
4. Pre-disassemble two (2) hooks and disassemble it
pulling the left side of COVER PCB.

▶ This Document can not be used without Samsung’s authorization.

19
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

5. Unscrew screws of PCB and disassemble the ASSY

PCB leaving the three(3) hooks.

Be careful making some scratches at Step 3.

MAIN PCB ASSY Do not exert much force at the Wires.
After reassembling, Check the set using TEST
MODE.

▶ This Document can not be used without Samsung’s authorization.

20
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove the one(1) terminal at the PRESSURE-

SENSOR and disassemble PRESSURE-SENSOR.

PRESSURE
When assembling, make sure assemble right
SENSOR
direction checking the holding rib as shown.

▶ This Document can not be used without Samsung’s authorization.

21
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove the LEAD-WIRE of WATER-VALVE.

(COLD 3ea/HOT1ea)
2. Remove the WATER-VALVE lifting the back of
WATER-VALVE.
3. Remove the WATER JET-HOSE after disassembling
CLIP RING of COLD VALVE-WATER.
WATER-VALVE
When assembling the Water Valve, make sure to
check if the Cap-Ring is installed and then fix the
Water Valve. (If the Cap-Ring is not installed, water
will leak and may cause a short circuit.)

▶ This Document can not be used without Samsung’s authorization.

22
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove three(3) screws of ASSY BODY DETERGENT.

ASSY BODY
DETERGENT
2. Disassemble the ASSY BODY DETERGENT in front
of the SET as picture.

▶ This Document can not be used without Samsung’s authorization.

23
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove two(2) INLAYs both side of the ASSY LID.

2. Remove four(4) screws of ASSY LID.

ASSY LID

3. Disassemble ASSY LID as shown.

▶ This Document can not be used without Samsung’s authorization.

24
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

4. Pre-disassemble hooks of two(2) PIN HOLDER

using tool.

ASSY LID

5. Remove the BUILT IN SINK using tool as shown.

▶ This Document can not be used without Samsung’s authorization.

25
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove two(2) CAP SCREWs and remove two(2)

screws as shown.

2. Remove two(2) screws for earth-wire and Take off

COVER TOP two(2) terminal housing of POWER CORD AND
SUB WIRE.

3. Lift the COVER TOP taking notice disconnected

terminal housing.

▶ This Document can not be used without Samsung’s authorization.

26
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Disassemble two(2) GUIDE PIN as arrow direction

and unscrew four(4) screws.
ASSY HINGE
2. Pick up the ASSY HINGE behind of COVER TOP.

▶ This Document can not be used without Samsung’s authorization.

27
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove the wire for SVC at the back of

COVER TOP.

DOOR LOCK
SWITCH 2. Remove the wire for SVC at the Rib of COVER TOP
as shown.
ASSY KIT

3. Remove two(2) screws of DOOR LOCK SWITCH

and remove terminal housing.

▶ This Document can not be used without Samsung’s authorization.

28
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

4. Unscrew two(2) screws of ASSY KIT and Remove

the ASSY KIT at the COVER TOP.

DOOR LOCK
SWITCH

ASSY KIT
5. Pre-disassemble four(4) hooks and remove the
terminal housing.

1. Remove one(1) screw from WATER JET and take

off COVER TOP
WATER JET
2. Disassembling CLIP RING of WATER JET

▶ This Document can not be used without Samsung’s authorization.

29
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Remove the 4 screws holding the Cover-Tub and

remove the Cover-Tub.

SHAFT-ASSY

2. Disassemble the Pulsator-Cap. Insert the (-) screw

driver between the Pulsator-Cap and the Pulsator
and push it upwards (↑) and disassemble it.
To assemble it, align it with groove ① and press
②.
(-)ScrewDriver

▶ This Document can not be used without Samsung’s authorization.

30
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

10mm Box Driver

5. Remove the bolt holding the Pulsator with a 10mm

box driver and separate the Pulsator.

SHAFT-ASSY

6. Remove the nut (1) holding the Assy-Spin Basket

and the Shaft with a Jig box driver and then
Jig box remove the Assy Spin Basket.
To loosen a nut, turn it left (Counterclockwise)
To fasten a nut, turn it right (Clockwise)

▶ This Document can not be used without Samsung’s authorization.

31
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

10mm Box Driver

7. Place the main body so that the front of the

Outer-Case faces upwards and remove the 4 bolts
holding the Saddle using a 10mm box driver.

Caution
When placing the washing machine down on the
SHAFT-ASSY floor, take care to avoid damaging or scratching
AC MOTOR the product.

8. Remove the 4 bolts holding the Shaft using a

10mm box driver and remove the Shaft- Assy.
(Check the Shaft status referring to the picture on
the left.)

▶ This Document can not be used without Samsung’s authorization.

32
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

1. Pull the Assy-Motor Housing to separate it.

2. Remove the 4 bolts holding the Assy-Motor using

ASSY-MOTOR a box driver and then remove the motor

(10mm box driver).

Assembly is performed in the reverse order of disassembly.

▶ This Document can not be used without Samsung’s authorization.

33
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

10mm Box Driver

7. Place the main body so that the front of the

Outer-Case faces upwards and remove the 4 bolts
holding the Saddle using a 10mm box driver.

Caution
When placing the washing machine down on the
SHAFT-ASSY
floor, take care to avoid damaging or scratching
DDM MOTOR
the product.

17mm Box Driver

8. Remove the Nut Hex using a holding the Shaft
using a 17mm Box driver
and remove the rotor.

▶ This Document can not be used without Samsung’s authorization.

34
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

10mm Box Driver

8. Remove the Bolt M6*45 using a holding the

Shaft using a 10 mm Box driver
and remove the Stator
Caution
When placing the washing machine down on the
floor, take care to avoid damaging or scratching
SHAFT-ASSY
the product.
DDM MOTOR
10mm Box Driver

9. Remove the 4 bolts holding the Shaft using a

10mm box driver and remove the Shaft- Assy.
(Check the Shaft status referring to the picture on
the left.)

▶ This Document can not be used without Samsung’s authorization.

35
6. DISASSEMBLY AND REASSEMBLY
6-2. STANDARD DISASSEMBLY PROCEDURES

Part Name Disassembly Picture Description

<Checklist after Replacing the Assy Shaft>

1. Check if the TOOTH is engaged with the Sleeve

Wing at a depth of 3.5mm ~ 5.5m during the
wash operation. (When the Drain Motor is off)

If the depth of the engagement is not deep

enough, a binding symptom may occur during the
washing operation.
SHAFT-ASSY
2. Check if the TOOTH is separated from the end of
the wings of the Sleeve by at least 1.0 mm during
the hydroextraction operation.
(When the Drain Motor is off)

If the separation distance is too short, noise and

binding symptoms may occur during the
hydroextraction operation.

▶ This Document can not be used without Samsung’s authorization.

36
7. TEST MODE & CHECKPOINTS
7-1. CHECKPOINTS
Drum
Check Old Fully
Check For Causes Remarks
Points Error Automatic
Mode USA
Mode
- The part of the hose where the water level sensor is
located is damaged (punctured).
- The hose is clogged with foreign material.
Water - The hose is folded.
- Too much lubricant has been applied to the insertion
Level 1C 1C, E7 LC 1C
part of the air hose.
Sensor - Hose engagement error (disengaged)
- Part fault (Faulty internal soldering)
- The water level sensor terminal is disengaged.
- Main PBA fault.
- The PBA connector terminal is not connected.
- The motor spin net is not engaged. For USA products, this
3C, EA - The motor’s internal coil is damaged (short-circuited or cut) error occurs because of
3C 3C
EB, 8E - The hall sensor terminal is not connected. restrained revolutions
- Foreign material (a screw) has entered the motor.

Motor - Motor overloaded due to too much laundry (Non-sensing) For USA products, this
Driving 3C1 3C1 - The motor hall sensor terminal is not connected. error occurs when an
and Hall E3 - PBA fault interference is generated
3C due to too much laundry,
Sensor - The motor driving error from the PBA is weak.
3C2 3C2 etc..
: Unstable relay operation, etc.
- This occurs due to erroneous operating signals for the
motor hall sensor.
3C3 3C3 - The IPM terminal of the main PBA is not connected.
bE - The DD motor cover is out of place.
- The PCB housing terminal is not connected.
3C4 3C4 - PBA fault
- DD motor fault
▶ This Document can not be used without Samsung’s authorization.
37
7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum
Check Old Fully
Check For Causes Remarks
Points Error Automatic
Mode USA
Mode

- Foreign material is entering the water supply valve.

- The water supply valve terminal is not connected. (Wire
disconnected) If this error occurs
4C - The warm water and rinse connectors are wrongly connected in the Wool course
4C nF 4C to each other.
E1
- This occurs if the PCB terminal from the drain hose to the
detergent drawer is not connected. Check whether the
transparent hose is folded or torn.
Water
Supply - The cold and warm water supply hoses are wrongly engaged
During dry
into each other.
4C1 4Cd -
Amount of supplied
- The temperature of the water supplied through the dry valve
- during a dry cycle is sensed as higher than 70˚C.
water per minute
(0.3 to 0.4L)

- The water temperature is sensed as higher than 50˚C in the

4C2 E8 -
Wool or Lingerie courses.

- The pump motor impeller is damaged internally.

- The wrong voltage is supplied to the parts.
- Part fault
- This occurs due to freezing in the winter season
Drain 5C 5E E5 nd 5C - The drain hose is clogged. (Injection error, foreign material)
- Clogged with foreign material
- The water pump terminal is not connected: rubber band, bills,
cotton, hair pins, coins

▶ This Document can not be used without Samsung’s authorization.

38
 7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum
Check Old Fully
Check For Causes Remarks
Points Error Automatic
Mode USA
Mode

- Check the consumer’s power conditions.

: Make sure to check the operating voltage. Connect a tester
to the internal power terminals during the Boil or Dry
operations and observe the washing machine’s operation
carefully.
9C1 PH1 9C1
: Check the voltages. (An error occurs when under or over
E voltage is supplied.)
: Check whether a plug receptacle is used. When the
connecting wire is 1m, a momentary low voltage may drop For Full Automated
up to 10V
Check products, no error
Power code is displayed
for a power error.
9C2 Plo 9C2 - Main PBA fault (sometimes)

- This error is not a fault but occurs during a momentary power

failure
: If started again when this error code is displayed, the
operation restarts from the cycle that was stopped due to
- - PF the power failure.
- If the washing machine is not operating and this error code is
displayed, it is displayed to notify that a power failure has
occurred.

- The signals between the Inverter and main PBAs are not
Inverter
sensed because of a communications error.
Communica AC6 AC6
- Check the connector connections between the Inverter and
tion main PBAs carefully.
▶ This Document can not be used without Samsung’s authorization.
39
 7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum Fully
Check
Check Old Error Automat Causes Remarks
Points For USA
Mode Mode ic
- The signals between the sub and main PBAs are not
sensed because of a communications error.
- Check the connector connections between the sub
Communica and main PBAs carefully. → Check for incorrect or
tion AC 13C - AC loose connections, etc.
- Remove the sub PBA C/Panel and check for any faulty
soldering.

- The Power button is pressed continually

(for more than 12 seconds).
- The switch is pressed unevenly because of a
bC1 12E deformation of the control panel.
- This error may occur when the screws that hold the
E2 sub PBA in place are tightened too much.
Switch - A button other than the Power button is continually
(Main Relay) pressed (for more than 30 seconds).
bC2 14C bC2 - Deformation of an internal plastic injection part
- A screw for assembling the sub PBA is tightened too
much.
- The main relay of the PBA is short-circuited. When the PBA
- The main relay terminal is connected incorrectly. motor relay does not
bC3 18E Sr - (The terminal is bent and contact cannot be made.) operate

- This occurs when the temperature of the washing If this error occurs
machine is more than 55˚C and no drain is for another reason, it
CE performed. is due to a washing
COOLING CC - -
cE (Reason: If a hot water comes into contact with the heater sensor fault.
human body, it may cause a burn.) Replace it.

▶ This Document can not be used without Samsung’s authorization.

40
7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum Fully
Check
Check Old Error Automat Causes Remarks
Points For USA
Mode Mode ic

- A switch contact error because of a deformation of When the door is

dS (Before
the door hook not opened after the
operation) - When the door is pulled by force door open operation
dC
dE Ed door dC
door
dL (During - This occurs in the Boil wash because the door is When the door is
pushed due to a pressure difference from internal not locked after the
operation)
temperature changes door close operation
DOOR
LO (Unlock F - The door lock switch terminal is connected incorrectly.
ail) - The door lock switch terminal is broken.
dC1 dE1 dC1
- This occurs intermittently because of an electric wire
FL (Lock Fail) leakage
- Main PCB fault
- This occurs if the Power switch is turned on/off
dC2 dE2 - - continually and too much heat is generated
(This error is difficult to be reproduced.)
- The start condenser terminal comes out of place
when inserting the top cover.
- The fan motor has a wire disconnected or the belt is
out of place. Therefore, the fan does not start.
F - The cooling wings are restrained or stains have
Fan FC - -
FE developed on the bearings. Therefore, the fan does
not start.
- Start condenser fault → In this case, you cannot
detect it with a tester. Always replace the start
condenser
▶ This Document can not be used without Samsung’s authorization.
41
7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum
Check Fully
Check Old Error Causes Remarks
Points For USA Automatic
Mode Mode

- The washing heater is short-circuited or has a wire

disconnected.
HC HE E5 - The washing heater in the tub has an error.
For USA products, if
(Contact error, temperature sensor fault)
the heater has no
- If the water level sensor operates without water
error, this occurs
because water is frozen or for any other reason and
because of a PBA
the temperature sensor engaged at the bottom to
HE1 relay malfunction
prevent overheating for the washing heater detects
HC1 E1 a temperature of 100 to 150˚C, the washing
Ec machine turns the input power off.
Hr (Heater R - This error occurs when the red temperature sensor
HEATER - at the center of the dry heater operates
HC2 HE2 elay)
(at a temperature higher than 145˚C)
: Corrective action – Press the button at the center
lightly. The washing machine will operate normally.
Alternatively, replace the temperature sensor if the
temperature sensing is unstable because of
functional degradation.
HC3 - - This occurs when the steam function does not
operate normally.
- This error does not occur in existing drum products.
Check whether the product is a steam model

▶ This Document can not be used without Samsung’s authorization.

42
7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum Fully
Check
Error Old Error Automat Causes Remarks
Points For USA
Mode Mode ic
- Heater engagement fault (out of place)
- The air hose is out of place and water leakage occurs
during the spin cycle.
- The tub back at the safety bolts fixing part is broken.
- Water leakage occurs at the front with foaming
because of too much detergent
- Water leakage occurs because the connecting hose to
Water the detergent drawer is connected incorrectly.
LC LC1 11E E9 LC LC
Leakage - The drain pump filter cover is engaged incorrectly.
- Water leakage occurs at the drain hose.
- The duct condensing holding screws are worn.
- The nozzle-diaphragm is engaged in the opposite
direction or the rubber packaging is omitted.
- Water leakage occurs because the screws that hold
the tub back and front in place are fastened
incorrectly.
- Water is supplied continually because the water level
detection does not work.
- Because the drain hose is clogged and there is an
injection error (at a narrow section), the water level For USA products,
detection does not work and water is supplied this error occurs
Overflow OC OE OF E3 OC OC continually. because the water
- Water is supplied continually because of freezing or level sensor terminal
because there is foreign material in the water supply is out of place.
valve.
- This error may occur when the water level sensor is
degraded.

▶ This Document can not be used without Samsung’s authorization.

43
7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum
Check Fully
Error Old Error Causes Remarks
Points For USA Automatic
Mode Mode
- The washing heater in the tub has an error.
(Contact error, temperature sensor fault)
- The connector is connected incorrectly or is Heater sensor fault
disconnected. : When the connector is
tE1 - If the water level sensor operates without water connected incorrectly
tC1 tC - because the water is frozen or for any other reason or has a wire
6E
and the temperature sensor engaged at the bottom to disconnected or contact
prevent overheating for the washing heater detects a error
temperature of 100 to 150˚C, the washing machine
turns the input power off.
Duct condensing
Temperature temperature sensor
Sensor fault (for models before
- The temperature sensor for the duct assy fan housing
the silver nano function
is faulty. (A sensor fault such as an internal short-circuit
tC2 tE2 - - or wire disconnection)
was applied) tteh foout
of place or has a
- The connector is out of place or has a contact error.
contact error.ng draly.
h temperature sensor
fault)
- This occurs when the duct condensing temperature
Dry heater temperature
sensor is open.
sensor fault (for models
tC3 tE3 - - - This occurs when the duct condensing temperature
before the silver nano
sensor has a wire disconnected or is short-circuited.
function was applied)
- The connector is out of place or has a contact error.

- As laundry causes this error, check the laundry.

UNBALANCE Ub Ub E4 dC Ub - Find the reason for the unbalance and solve it as
directed in the user manual.

▶ This Document can not be used without Samsung’s authorization.

44
7. TEST MODE & CHECKPOINTS
7-2. CHECK MODES
Drum
Check Fully
Error Old Error Causes Remarks
Points For USA Automatic
Mode Mode
- This occurs when too much foaming is detected. It
is also displayed while foaming is removed. When
the removal is finished, the normal cycle proceeds.
Foaming "SUdS" is displayed when too much foaming is
- - SUdS -
Detected detected and "End" is displayed when the removal
of the foaming is finished.
(This is one of the normal operations. It is an error
for preventing non-sensing faults.)

- Error detected in the Mems PBA or data error

detected. Check the wire connections. Replace if
Mems PBA necessary.
8C1 - E8 8C1 1. Check the wire connections.
Detected
2. Replace the Mems PBA.
3. Main PBA wire connection error or PBA’s silver
nano part malfunction. Replace if necessary.

▶ This Document can not be used without Samsung’s authorization.

45
8. CORRECTIVE ACTIONS FOR EACH CODE
8-1. CORRECTIVE ACTIONS FOR EACH CODE

Sympt
MODE COUNTERMEASURE TROUBLESHOOTING MEASUREMENT PICTURE
om
• Check the water level sensor terminal
• Check if the water level
connections. Measure the water level
sensor is defective.
• Check the part code of the water level sensor frequency:
• Check if the water level
WATER sensor, because if an incorrect part is used, an Check when the water level
sensor terminal is properly
abnormal operation may occur. (Abnormal sensor and the connector
LEVEL 1C connected.
operation) are connected.
SENSOR • Check if the water level
• If the water level sensor is defective, replace - Frequency Band: no-load
sensor hose is broken
it. status; approximately [26.4
• This may occur when the
• If no problems were found for all of the KHz]
main PCB is defective.
procedures above, replace the PBA.
Measure the resistance of
the main wire motor and
the resistance between the
• This may occur when the • Check the motor connector terminal
terminal and the motor:
washing motor is defective. connections.
Approximately 10 ~ 15kΩ
3C • Check if the washing Motor • Check if the Motor Cover State is damaged.
- Measure when the power
MOTOR Rotor/ State is defective or • Check if the coil is broken due to moisture
is off.
not. from any alien substance.
Measure the signal of the
• This may occur when the • If the PBA control circuit is defective, replace
main PCB motor connector
main PCB is defective. the PBA.
(220V)
- Measure when the power
is off.

▶ This Document can not be used without Samsung’s authorization.

46
8. CORRECTIVE ACTIONS FOR EACH CODE
8-1. CORRECTIVE ACTIONS FOR EACH CODE
Sympt
MODE COUNTERMEASURE TROUBLESHOOTING MEASUREMENT PICTURE
om

• If the water supply valve is broken, replace

1. Measure the resistance of
the valve.
• This may occur when the the water supply valve.
• Check if the water supply is blocked due to
water supply valve is defective.an alien substance in the valve or check if the Resistance: 4.0~5.0Ω
WATER 4C between the water supply
• This may occur when the water is supplied to the machine. If a problem
valve terminals.
SUPPLY main PCB is defective. is found, take the appropriate countermeasure.
2. Check if there is any alien
• This may occur due to • Check if the water supply is blocked due to
substance in the Diaphragm
frozen water. the water being frozen.
inside the water supply
• If the PBA Relay malfunctions, replace the
valve.
PBA.

• Check if there is any alien substance inside

• This may occur when the the draining pump motor.
drain pump is defective. • Check the natural drain in the same manner.
Measure the resistance of
• This may occur due to • Check if there are any incorrect connections
the Drain Motor
frozen water. or broken wires.
Resistance: The resistance
DRAIN 5C • Check if there is any alien • If the machine malfunctions intermittently
between the water supply
substance inside the draining when the wash tub water temperature is high,
valve terminals should be
pump. replace the pump.
approximately 1.5Ω.
• This may occur when the • If the motor stops due to the water being
main PCB is defective. frozen in winter, remove the frozen water
referring to the relevant repair procedures.

▶ This Document can not be used without Samsung’s authorization.

47
8. CORRECTIVE ACTIONS FOR EACH CODE
Sympt
MODE COUNTERMEASURE TROUBLESHOOTING MEASUREMENT PICTURE
om
• Check if a dC error occurs during the
boiling course. - Since this error occurs
because the door is opened, close the door.
• This may occur when the • Since 120V power is connected directly, Measure the door switch
door switch is defective. check if the power cord is disconnected or voltage after turning the
check the insulation status and repair it if power on. (Turn the power
DOOR dC
• This may occur when the necessary. on and check the door
main PCB is defective. • If only the door S/W part is defective, switch without pressing any
replace it. operating keys.)
• If the main PBA door detection circuit is
defective, replace it.

• This may occur when an • Since this occurs when an alien substance is Check if there is any alien
alien substance is in the DV in the Draining Bellows, for natural draining, substance in the Draining
WATER Case. remove the alien substance. Bellows.
LC • This may occur due to a • If the drain motor is defective, replace the - Check if there is any alien
LEAKAG
defect of the product’s motor. substance such as
E
internal hose or from the • Check if the water leaks from the tub underwear wire, coins, etc.
part assembly. connection part.

• Check the laundry type and check if the

laundry load is unbalanced. - Make sure to
• This may occur due to the
UNBAL check if there is any laundry present that
Ub laundry being unevenly
ANCE absorbs a lot of water even if its volume is
distributed.
small and explain the problem
comprehensively, if necessary.

▶ This Document can not be used without Samsung’s authorization.

48
8. CORRECTIVE ACTIONS FOR EACH CODE
Sympt
MODE COUNTERMEASURE TROUBLESHOOTING MEASUREMENT PICTURE
om

Mems • Wire disconnected. • Check the wire connection.

8C -
Sensing • Mems PBA is defective. • Change the Mems PBA

• Pressure sensor is
defective.
OVER
OC • Water supply does not • Change the Pressure sensor -
FLOW
stopped because of
frozen/foreign substances.

- If can not find any symptom, check below;

1C error : Resistance value of Pressure sensor 25.6KHz ~ 26KHz(with frequency mode)

4C error : Resistance value of Water valve (HOT,COLD) is 3.6kΩ ~ 4.4 kΩ
dC error : Resistance value of Door Lock Switch 14.5Ω ~ 29.5Ω
PBA 5C error : Resistance value of Drain Pump 148.5Ω ~ 181.5Ω
HC error : Resistance value of Wash Heater 19.9Ω ~ 22Ω
Thermostat 0Ω

▶ This Document can not be used without Samsung’s authorization.

49
9. FLOW CHART
A. When the selector switch is pressed, the image display part is turned on, but the buzzing sound does not goes off or the image is not displayed

B. The unselected image is displayed.

▶ This Document can not be used without Samsung’s authorization.

50
9. FLOW CHART
C. Problem Diagnosis and Troubleshooting of Key Inputting Part

(1) Even if the selector switch is pressed, the buzzing sound does not go off and the image display part does not turn on.

▶ This Document can not be used without Samsung’s authorization.

51
9. FLOW CHART
D. Problem Diagnosis and Troubleshooting of the Driving Part (Continued)

- Explained as shown below is the case that the power supply and the input work normally. It means the operating status after the operating
switch is pressed.

(1) The water is not supplied.

▶ This Document can not be used without Samsung’s authorization.

52
9. FLOW CHART
(2) The water supply is not stopped and washing does not work.

▶ This Document can not be used without Samsung’s authorization.

53
9. FLOW CHART
(3) The water supply is not stopped and washing starts immediately.

▶ This Document can not be used without Samsung’s authorization.

54
9. FLOW CHART
(4) The rotation wings are not rotated during washing. The water supply is not stopped and washing starts immediately.

▶ This Document can not be used without Samsung’s authorization.

55
9. FLOW CHART
(5) Washing causes an abnormal sound..

▶ This Document can not be used without Samsung’s authorization.

56
9. FLOW CHART
(6) Spin-dry does not work.

▶ This Document can not be used without Samsung’s authorization.

57
9. FLOW CHART
(7) Water is not drained.

▶ This Document can not be used without Samsung’s authorization.

58
10. PCB DIAGRAM
10-1. PCB

No. Function Role

1 DISPLAY PCB Key / LED / Operation Setting.
2 AC POWER SUPPLY AC 220V provided. (SMPS and AC)
3 MAIN RELAY Power for Motor.
PCB_MAIN
4 TRIAC Operate the motor as CW/CCW.
5 AC SWITCH Semiconductor Switch.

▶ This Document can not be used without Samsung’s authorization. PCB_SUB

59
10. PCB DIAGRAM
10-1. PCB

No. PART NUMBER FUNCTION

1 CN1 Communication with Inverter and Main PBA
2 CN2 Detect the Hall Sensor
3 CN3 Power input at Inverter PBA
4 CN4 Control the Motor Signal (U,V,W)

▶ This Document can not be used without Samsung’s authorization.

60
10. PCB DIAGRAM
10-1. PCB

No. PART NUMBER FUNCTION

1 RY1 Communication with Inverter and Main PBA

2 TRAIC1, TRAIC2 Detect the Hall Sensor

3 CN2, CN8 Power input at Inverter PBA

4 CN8 Control the Motor Signal (U,V,W)

5 CN7

6 CN10

7 DSPY
▶ This Document can not be used without Samsung’s authorization.
61
10. PCB DIAGRAM
10-2. DETAILED CONNECTOR AND RELAY TERMINAL BLOCK

No. NAME QUANTITY FUNCTION

1 Function input key 18ea User Set-Up inputting key
Ice Blue LED 34ea
2 7-SEGMENT LED Red LED 2ea Status Indication LED (Course, Function, Error and etc)
7-Segment 1ea
3 Buzzer 1ea Make sound when key is pressed. Power is on/off, error is occurred

▶ This Document can not be used without Samsung’s authorization.

62
10. PCB DIAGRAM
10-2. DETAILED CONNECTOR AND RELAY TERMINAL BLOCK
▶CNB ▶CN1
Operate Valve ▶ CN7
AC Power input
1. Rinse Operating the Motor
(AC 220V/ 50Hz)
2. Hot (CW/CCW)
3. Cold
4. N/A
5. Side Jet
6. Motor Drain

▶ CN2
SMPS Power input
(AC220/50Hz)
▶ CN10
1. Ground
2. Checker
3. N/A
4. Side Jet
5. N/A
6. Water Level 1
7. Water Level 2
8. DC 5V
9. Ground

▶ CN6
1. Door Operating Signal (Open)
▶ CN3
2. Door Operating Signal (Lock, Unlock)
SMPS Power output
3. GND
1 : DC 12V
4. Door Unlock
2 : GND
5. Door Lock
3 : DC 5V
6. Reed S/W
7. DC 3.3V

▶ This Document can not be used without Samsung’s authorization.

63
10. PCB DIAGRAM
10-2. DETAILED CONNECTOR AND RELAY TERMINAL BLOCK

▶ This Document can not be used without Samsung’s authorization.

64
10. PCB DIAGRAM
10-2. DETAILED CONNECTOR AND RELAY TERMINAL BLOCK

▶ This Document can not be used without Samsung’s authorization.

65
11. Reference Information
11-1. Heavy Maintenance

Water Valve BLDC Motor Wash Heater

Motor Power Any Terminal 2pin Check

Slip out the connectors and <Heater>
4.8~4.95Φ
Measure resistances its resistance Read resistance at the squares
- Hall Sensor
: Should be 3.6 to 4.4 kΩ : Should be 26.45Ω ± 5%
① Yellow & Red : 7kΩ↓
at each Solenoid
② Yellow & Blue : 7kΩ↓

▶ This Document can not be used without Samsung’s authorization.

66
11. Reference Information
11-2. Naming Rule

Intro.
Product Type Capacity (by market) Series PJT detail feature Sales country color
Year

W A 1 3 J 5 7 0 0 S : Southeast Asia P

Region
Product Type Capacity Year Series Feature Color
or Type

Drum-Washer(Big size) W F '13: F

5 BEST P : INOX GRAY
Drum-Washer(Standard) W W '14: H S : DA SILVER
Market Claim Capacity W : DA WHITE
EX : 7.5 kg = 75
Drum-Combo W D 10 kg = 10
'15: J Grade
5.0 cuft = 50 7 3 BETTER
Dryer D V '16: K

Auto(Top-Loader) W A
1 GOOD
Auto(Baby Care) W B

Twin Tub W T

▶ This Document can not be used without Samsung’s authorization.

67
 - The End -

Thank you.

68