Facility Management Facility

Operations and Maintenance | Project Management | Finance and Business | Leadership and Strategy
ACREDITED
Training & Development Management DEGREE
Credentials
Framework Strategy and Alignment for Sustainable Facility Management | Managing Sustainable Facilities | Operating Sustainable Facilities
PROGRAM

Facility Manager 1. Communication 3. Finance and Business 5. Occupancy and Human Factors 7. Performance and Quality 9. Real Estate 11. Sustainability
11 Core Competencies 2. Facility Information Management 4. Leadership and Strategy 6. Operations and Maintenance 8. Project Management 10. Risk Management
Defined by IFMA’s Global Job Task Analysis
and Technology Management

Facility Workshop 1: Introduction to Facility Management | Module 1: Introduction to Facility Management

Management Workshop 2: Operations and Maintenance | Module 1: The Basics of Operations and Maintenance | Module 2: The Basics of Building Systems | Module 3: The Application of Technology in Operations and Maintenance | Module 4: The Implications of Health and Safety in Managing Buildings
Workshop Series Workshop 3: Work Management in Facilities | Module 1: Supervisory Roles in Facility Work Management | Module 2: Applying Work Management to Building Systems | Module 3: Work Management Tools in Facility Management | Module 4: Managing Contractors in Facility Management | Module 5: Managing and Tracking Customer Relations in FM

Environmental & Hygiene Security Customer Services Technical Services

Cleaning Landscaping Security Operations Call Center Supervisor / Operator Building Repairs Electrical Fire HVAC Plumbing Energy & Lift
Operations & Maintenance & Drainage Building Controls

Management of Management of Management of Security Management of Customer Services (Level 4) Management of Building Repair and Maintenance Management of Management of Fire Management of HVAC Management of Management of Management of Lift
Customer Services Gardening Works Operational Works (Level 4) SIX years property management industry (including Works (Level 4) Electrical Works Works (Level 4) Works (Level 4) Plumbing & Drainage Energy & Building Works (Level 4)
(Level 4) (Level 4) SIX years property FOUR years related job experience plus relevant training SIX years technical service industry (including FOUR (Level 4) SIX years technical SIX years technical Works (Level 4) Controls Works SIX years technical
SIX years property SIX years property management industry programs) years related job experience plus relevant training SIX years technical service industry service industry SIX years technical (Level 4) service industry
management industry management industry (including FOUR years related programs) service industry (including FOUR (including FOUR years service industry SIX years technical (including FOUR
4

(including FOUR years (including FOUR years job experience plus relevant (including FOUR years years related job related job experience (including FOUR years service industry (including years related job
related job experience related job experience training programs) related job experience experience plus plus relevant training related job experience FOUR years related job experience plus
plus relevant training plus relevant training plus relevant training relevant training programs) plus relevant training experience plus relevant relevant training
programs) programs) programs) programs) programs) training programs) programs)

Management of Management of Management of Security Management of Customer Services (Level 3) Management of Building Repair and Maintenance Management of Management of Fire Management of HVAC Management of Plumbing & Drainage Works (Level 3) Management of Lift
Cleaning Works Gardening Works Operational Works (Level 3) FIVE years property management industry (including Works (Level 3) Electrical Works Works (Level 3) Works (Level 3) FIVE years technical service industry (including THREE Works (Level 3)
(Level 3) (Level 3) FIVE years property THREE years related job experience plus relevant training FIVE years property management industry (Level 3) Five years technical Five years technical years related job experience plus relevant training FIVE years technical
FIVE years property FIVE years property management industry programs) (including THREE years related job experience plus FIVE years technical service industry service industry programs) service industry
management management industry (including THREE years relevant training programs) service industry (including FOUR (including FOUR years (including THREE
3

industry (including (including THREE years related job experience plus (including THREE years years related job related job experience years related job
THREE years related job related job experience relevant training programs) related job experience experience plus plus relevant training experience plus
experience plus relevant plus relevant training plus relevant training relevant training programs) relevant training
training programs) programs) programs) programs) programs)

Cleaning Works Gardening Works Security Operational Works Customer Services Administrative Works Building Repair and Maintenance Works - THREE years General Electrical Works General Fire Works General HVAC Works General Plumbing & Drainage Services (Level 2) General Lift Works
(Level 2) (Level 2) (Level 2) (Level 2) (Level 2) General Concrete (Level 2) property (Level 2) (Level 2) (Level 2) THREE years technical service industry (including (Level 2)
THREE years property THREE years property THREE years property THREE years property THREE years property management THREE years technical THREE years technical THREE years technical TWO years related job experience plus relevant THREE years technical
management industry management industry management industry management industry management industry industry service industry service industry service industry training programs) service industry
Building Repair and Maintenance Works -
(including TWO
2

(including TWO years (including TWO years (including TWO years related (including TWO years (including TWO years General Carpentry & Ironmongery (Level 2) (including TWO (including FOUR years (including TWO years (including TWO years
years related job
related job experience related job experience job experience plus relevant related job experience related job experience years related job related job experience related job experience related job experience
experience plus
plus relevant training plus relevant training training programs) plus relevant training plus relevant training Building Repair and Maintenance Works relevant training experience plus relevant plus relevant training plus relevant training plus relevant training
programs) programs) programs) programs) - General Facility (Level 2) programs) training programs) programs) programs) programs)

Cleaning Works Gardening Works Security Operational Works Customer Services (Level 1) Building Repair and Maintenance Works (Level 1) General Electrical Works General Fire Works General HVAC Works General Plumbing & Drainage Works (Level 1) General Lift Works
(Level 1) (Level 1) (Level 1) ONE year property management industry and related ONE year property management industry and (Level 1) (Level 1) (Level 1) ONE year technical service industry and related (Level 1)
ONE year property ONE year property ONE year property job experience plus relevant training programs related job experience plus relevant training ONE year technical ONE year technical ONE year technical job experience plus relevant training programs ONE year technical
management industry management industry management industry and programs service industry and service industry and service industry and service industry and
1

and related job and related job related job experience plus related job experience related job experience related job experience related job experience
experience plus relevant experience plus relevant relevant training programs plus relevant training plus relevant training plus relevant training plus relevant training
training programs training programs programs programs programs programs

Networking
Core Skills | Common skills for all staff Auxiliary Skills | Basic work dependent skills for FM staff Optional Skills
• Introduction to FM • Facilities & Staff Appearance • Introduction to FM software • Construction Industry Safety Card Course • Continuing Education Certificate in Safety Auditing
• Code of Conduct • Facilitate Effective Team Work • Introduction to Microsoft Office Suite • General Safety Guidelines for Confined Spaces • Energy Efficient Design & Installation
• Introduction to Environmental Policies • Facilitate Effective Customer Services • Crowd Management • Incident & Complaint Handling • Excellence Through Continuous Improvement
• Introduction to Prevention of Pandemic Viruses • Safety Induction • Pandemic Preparedness • Environmental Officer Course IFMA Membership
• Operations • Gas Welding Training
• People Management at Work Place
www.ifma.org/membership
• First Aid Course
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