Injibaba University
Injibaba University
DEPARTMENT OF ECONOMICS
ID No. 0399/12
MARCH 2023
INJIBARA, ETHIOPIA
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ACKNOWLEDGEMENTS
.First we would like to kossober branch tsedey bank, because we have get enough information
we get from that bank. In addition to this the manager x would understand the equation and
tolerate in peaceful way after that we have thanks to my advisor Kassu.H for taking the time to
get enough information we find and we get contractive feedback. we are also tanks for our
friends, our family. who are help ours by financial case or in your knowledge to support to
achieving our practical work actively and effectively. In addition to this thanks for our Injibara
University and head department of economics because of great participation in providing
massive paper to Tsedey Bank.
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ABSTRACT
Amara Credit and Saving Institution started in 1988 E.C. By using 40 employers and 3 million
birr but now a day there are above one million customers their loan to customer is 28.8 million
exist their saving income also 24.06 billion birr. Lack of access to credit is considered to be one
of the major constraints the poor are confronted with when they are planning to make an
investment. Hence, microfinance institutions intended to provide credit to those poor who are
striving to improve their living situation but they have no access to credit services. Thus they are
tried to address such problems with different lending mechanisms. They not only give credit
service but also they saving and other allied activities have given. They play a vital role in
poverty reduction programs. So, studying the effectiveness of such organizations is crucial. The
main objective of this practical attachment report was to assessing the Amara Credit and saving
institution’s (todays Tsedey Bank) working practices. This is why I attended my field/practical
attachment at Amhara Credit and Saving Institution (ACSI), KOSSOBER BRANCH Tsedey
Bank, as a part of my degree program’s achievement. Practical attachment is a field based
practical training experience that the trainees for the tasks that is expected of them or prepare
them for job findings. This attachment report aims at addressing the importance of field
attachment to the life of students, knowledge and skills obtained from the site of attachment, the
background of the site attached as well as the strength and weakness of practical attachment
program. It also contains major duties, responsibilities and activities of the trainee at the
attachment period. The report acknowledges very important people that made my practical
attachment and the submission of this report successful. Very importantly, it contains the
conclusion and recommendations to strengthening the efficiency of the organization and the
benefits of the field attachment program as a part of teaching programs.
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KEY WORDS: ACSI, Field/Practical Attachment, Microfinance Institutions, Clients.
TABLE OF CONTENTS
ACKNOWLEDGEMENTS..........................................................................................................I
ABSTRACT................................................................................................................................II
TABLE OF CONTENTS...........................................................................................................III
ACRONYMS..............................................................................................................................V
1.2.2. Vision.........................................................................................................................3
1.2.3. Mission......................................................................................................................4
1.2.5. Objectives..................................................................................................................4
2.1.2. New knowledge and skills gained in each of duties and responsibilities................11
4.1. Conclusion......................................................................................................................18
4.2. Recommendations...........................................................................................................18
REFERENCES..............................................................................................................................20
STATEMENT OF COMMITMENT.........................................................................................21
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ACRONYMS
V
VI
CHAPTER ONE: INTRODUCTION
The main objective of the field attachment is to produce practically oriented graduates that meet
the required job related competences of their future employers.
To enable students to get hands on real life experience they are expected to work in
when they graduate.
To provide an opportunity for students to apply the principles and techniques
theoretically learned into real life problem solving situations.
To provide an opportunity for students and academic staff to interact with the stack
holders and potential employers.
To develop students understanding of work ethics, employment demands, responsibilities
and duties, and opportunities.
To provide students with the opportunity to test their interest in a particular career before
permanent commitment are made.
To expand students’ awareness of the world beyond the classroom by exposure to a
variety of careers, cultures, disciplines lifestyles and environments.
To enhance and strengthen linkage between the colleges /universities and various stack
holders.
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organizations tend to employ only individuals who are skilled and knowledgeable to help curtail
the cost of training new recruits. (Golong, 2018).
Practical attachment enable students who are preparing themselves to compete with the outside
world after campus with equitable knowledge on how to execute the tasks allocated to them in
most heuristic and fashionable manner. This is why practical attachment has required for
fulfillment of four years program leading to the award of Bachelors of Degree programs in
Business and Economics College of Injibara University.
Microfinance has emerged as a feasible financial alternative for poor with no access to credit
from formal financial institutions. Its objective includes poverty alleviation by fostering small
scale entrepreneurship through simple access to credit. It distinguish itself from formal credit by
disbursing small loan to the poor, using various alternative non-traditional loan configuration
such as loan without collateral, group lending, progressive loan structure, immediate repayment
arrangements, regular repayment schedules and collateral substitutes (Quayes, 2012).
MFIs in Ethiopia as an institutionalized form evolved after the Ethiopian government issued
proclamation no.40/96 in 1996.As of June 2007, there are about 27 microfinance institutions
registered under NBE (www.nbebank.com, 2008/2009).
The Amhara regional state is one of the regions in Ethiopia where the rate of poverty is high.
Amhara credit and saving institution (ACSI) is one of the licensed deposits taking microfinance
institution in the region. It is one of the largest MFIs of the Sahara Africa.
The operation of ACSI is traced back to 1995 when it was initially initiated by the Organization
for the Rehabilitation and Development in Amhara (ORDA), an indigenous NGO engaged in
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development activities in the region. It undertakes its pilot activities in 1996, and was licensed as
a microfinance share company in April 1997 (Yelewumwosen, 2004).
ACSI currently provides microfinance services such as savings, loans, micro-insurances, money
transfer and fund management and other services. Its overall objective is poverty alleviation and
its mission and vision are the reflection of achieving this objective with greater contribution to
the local economy through delivery of efficient financial services to the community. It also play
greater role in creating employment opportunities to the society.
Since its capital has risen, ACSI has planned to operate as a bank, namely Tsedey Bank in the
beginning of September 2014 E.C. Their strategies, i.e. product diversification strategy, client
diversification strategy, methodological strategy helped them to develop it from microfinance
institutions to the bank. It wishes to expand more easy, fast and favorable service to its estimated
and valuable customers.
1.2.2. Vision
ACSI aspires to see a society in which people are free from the grips of abject poverty, with all
the power determining their future in their own hands.
1.2.3. Mission
Given the level of poverty in the region, ACSI's primary mission is to improve the economic
situation of low income, productive poor people in the Amhara region primarily through
increased access to the lending and saving services. It’ll maintain cost effectiveness in service
delivery and integrates its activities government and NGOs working towards achieving food
security and poverty alleviation in the region.
Giving priority to full knowledge and understanding of the Complex, Diverse and Local (CDL)
reality of poor, ACSI entertains flexibility in operation and a process of learning from practice. It
fully considers rural values, economic and social settings, settlement and gender issues, while
committed to play a key role in improving the living standard of the population through self-
employment and dignity preserving rather than charity handouts.
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1.2.5. Objectives
ACSI has three major departments to implement its programs, namely: Finance and Logistics,
Planning and Operation as well as three services: Audit, Administration and Promotion. ACSI
has a three layered organizational structure: head offer, branch and sub branch, Where as the
head office and the branch offices mainly do the administrative tasks, the sub branch conducts
the main marketing operation, with staff directly contacting credit and saving clients: loan
delivery, monitoring and recollection and saving mobilization. While are decentralized subject to
strict implementation of policies and procedures, strategic decision making is centralized at the
head office.
DISTRICT
MANAGER
The District Manager mainly control, supervise and manage the activities of the branch and the
district. In addition, it coordinates and facilitates the team work of the employees in the working
environment. It also receives the commands and duties from the head office and implements
them in appropriate time and place.
The Customer relation officer is mainly responsible for new clients and assisting them in
application applying process. They are collecting and reporting client’s detail information. In
addition, they are participating in evaluating and interpreting client’s financial condition and
characteristics as to ensure borrower’s repayment capacity.
The credit and risk analysis officer are responsible for analyzing the creditworthiness of
individuals and business. They look at factors such as income, assets, debts, and other financial
obligations to determine whether someone is likely to repay a loan on time or if a business will
be able to fulfill its contractual obligations.
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Increasing production and productivity and savings by providing loans for various
technologies.
Confirming that the poor society is reliable foundation and a continuous source of
savings through attitude and practice.
Savings:
Tsedey Bank provides saving service with the aim of instilling the culture of modern saving,
reducing the high propensity to spend economic surplus on social and religious activities in
pursuit of more efficient utilization for income expansion and poverty reduction activities. It
provides saving services for loan clients as well as for the public at large. There are two kinds of
saving products: Compulsory savings (exclusive for loan clients) and voluntary saving.
The voluntary savings is composed mainly of saving deposit/ pass book saving and time
deposit. With pass book saving account, clients receive a record book where their deposits and
withdrawals are entered, whereas time deposit is the ones that allow clients to lock in to an
interest rate for a specific period of time.
The compulsory savings an obligatory savings fund, from loan clients, to which all members
contribute regularly throughout their membership ACSI, are intended to encourage savings at
personal level and at the same time to create investment reserve fund for on-lending.
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Pension Fund Management:
ACSI serves as local agent of the pension and social security Authority to disburse pension in
areas where the bank has sub branches.
Money Transfer:
ACSI is also involved the business of local money transfer, whereas the demand for money
transfer at individual level is also growing, particularly the conventional banks is non-existent.
However, it has planned to expand its money transferring activities in its growth as tsedey bank.
These are the major products which the organization delivers dominantly meaning, they are the
major activities and focus of the organization in its service delivering activities.
In addition to these services, the Bank also provides other related services. For instance it
provides different electronic devices for the customers. Among these materials solar is the
dominant material that the bank deliver to its customers, particularly people who live in local
areas where there is no wiring service, with a minimum of one year guarantee.
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Relationship with Government The close relationship which the bank made with the
government plays the vital role for their success in achieving its end goal. Hence, it is also
considered as the major strength of the bank.
Employment opportunity ACSI provides employment opportunities to young professionals
who can serve the poor and the needy by joining the organization.
Weakness:
High repayment structure- the interest rate, which is the cost of borrowing, that the
organization proves is high. At the end of the month, this high interest rate including the
principal may make the repayment cost high. This threats the borrower to pay its debt properly.
Lack of field supervision- There is lack of the supervision of the borrower’s field or project to
check operational feasibility of the lending. So there need to supervise the field to observe at
what level the project reaches.
Opportunities:
Extension of services ACSI can try to expand its services to other regions and/or states where
there is a demand of institutionalized borrowings.
Banking license The banking license, which ACSI get to operate as a bank, will essentially help
them to improve their operation and business and enables them to expand their services or
products they deliver to its clients.
Large number of people there is large number of people in Ethiopia, of which majority of this
leave in rural areas. Since ACSI operates many branches in rural areas, it can get an opportunity
of diversification of customers.
Product diversification the organization can increase the range of services from financial to
non-financial and others.
Threats:
High competition- This is a series threat for ACSI. As it high transaction cost, entrant of new
players further aggravate this transaction cost making it worse. Also Banks trying to expand their
business in the rural areas create threats for the survival of the organization.
Client’s distrust- Some customers may give wrong information about their assets, particularly
to get loan from the bank. Hence, loans being provided for unproductive or unfeasible projects.
This may threat the organization if the borrower may be unable to repay its debt.
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Infrastructure- Some of the branches of ACSI operates in an environment that is characterized
by low level of infrastructure. This poses many operational challenges.
In operation of any business, the first step is determining what tasks are necessary to put your
product or service into customers’ hand. Also, consider how those tasks are more logically
grouped for individual employees' undertakings. This process is started by analyzing the
employee's tasks. These are tasks that any single employee is responsible for to achieve
organizations end goal.
Teedey Bank, as an organization, assigned the major duties and responsibilities of the employees
or workers to achieve its end goal or objectives i.e. the service of the customers. Among these
duties and responsibilities, some of them are discussed below.
Assigned duties
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Respecting the rule and regulations of the organization.
Accepting the order from the manager or the center.
Respecting the staff workers and customers of an organization.
Maintain positive and smooth relationship with customers and staffs.
Understand the business and team objectives.
Attend customers at counter properly with due respect.
Comply for the regulatory standards, policies procedures and code of conducts.
Perform each task with the organization's standards and time scale.
Assigned responsibilities
2.1.2. New knowledge and skills gained in each of duties and responsibilities
These duties and responsibilities contain the major tasks or activities and specific guidelines that
everyone had to undertake to perform the practical/field attachment. That is they are a set of
strategies or rules and regulations that helped everyone to aware of the position they had been
hired.
Since they had clearly defined, we could simple understood what is expected of me in the
organization. It enabled me to known how to operate, what we have expected to do and how I do
the specific tasks in a given time.
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By the help of the trainer and these procedures, we had done the assigned tasks and the
responsibility that have expected from me in the practical/ field training properly. As we have
said earlier, the theories learned in the classroom are not sufficient to make us competitive,
unless they have supported by practical training. So, to support the theories with practical, these
duties and responsibilities are serves as an essential tool to perform the tasks that is expected
from the trainees. This is why we have said that duties and responsibilities are essential tools in
real world problem solving activities.
These duties and responsibilities enable me to become more confident, solve many problems,
and improve decision makings habits and create an opportunity to build a smooth and good
relationship within the organization.
With this practical attachment period we had understood that duties and responsibilities are
better instruments to solve complex problems in the real environment. We have contribute, as
much as we had possible, a lot to the organization with the help of these duties and
responsibilities that ACSI has assigned to me by: advertising the services of the organization and
attracting new customers
This sub-section mainly talks about mine contribution in terms of new knowledge and skills
provided for the organization. Meaning, it expresses the contributions that I had provided for the
organization during my one month duration in it. Some of them are discussed as follow:-
We have promoted the products and services that the organization provides.
We assisted the customer service facilitator by accepting the clients request and fill the
deposit, withdrawal and new book opening applications forms.
we also helped in mobilizing resources and other documents.
In addition, we checked the completeness of customer applications and documentations
and advise them to complete as appropriate.
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private and government banks. It meets different Banks and other manufacturing and service
industries and performs different tasks with collaboration.
As noted earlier, we had attached to do the field attachment at Tsedey Bank, particularly in the
customer service department. Though we attached in this staff, we have made a close
relationship with other staffs or departments of the organization.
Week 1: In the first day , we asked the permission of the manager of ACSI, kossober branch in
tsedeybank ,to work the practical attachment training within their organization. After I got the
permission, they appointed me to in the next day. In the second day, they introduced the overall
services, rules and regulations, and other information of their bank and they gave different
modules and documents which enable me to squire any information about the bank. I had read
these documents carefully for three successive days and we take appropriate notes from them.
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Then the manager permitted me to observe different works and working procedures for the
remaining days of the first week.
Week 2: In second day we got the permission to observe and practice different works in days,
particularly Monday, Wednesday and Saturday. In these days we observed different works of
employees with due regard by raising unclear ideas.
Week 3: In the third day we have taken the responsibility to assist the customer service
facilitators. In three days of this week we tried to help them by doing as follow:-
In these days, we assisted them by doing these and other allied activities or services in the bank,
particularly ACSI.
Week 4: In the last day of the practical attachment period, we observed and practice many
technical and other related services of the bank. For instance; we have observed that how the
information of new customers, including its photographs is transformed or attached into their
profile in the system. In this day we tried to observe many systematic and technical works in the
bank.
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Finally, we asked them to write a reply letter which confirms my training of the practical
attachment in their organization. Then, we gave my sincere and heartfelt thanks and gratitude to
the manager and all the staff workers for their willingness and kind help and left the
organization.
Financial problems: - Even though the department/faculty or the University invested and/or
sponsored us with some money, it wasn't cover all the costs which we incurred in doing the
practical attachment. For instance: costs that incurred to buy foods, to pay for rent of dormitory
and other miscellaneous expense are high. This made some problems in the attachment work.
Lack of Personal Computers (PCs):- The guideline required us to prepare the practical
attachment report in softcopy to make it easily accessible for future works. Therefore, to prepare
the report in softcopies, we had to write it on personal computers (PCs) and smartphone. They
not only used to write the report, but also help to access references which support us to know
how the field attachment has performed. However; I had not personal computer and active
smartphone. This made my practical attachment difficult to finish properly.
Lack of infrastructure: There is not full infrastructure in bank particularly; ACSI i.e. there is no
any additional computers and other facilities, which enable me to attend the practice. This makes
the practical attachment more difficult.
Possible remedies to problems: Even though these problems were severe to conduct the
attachment period, I have tried to solve these problems with different mechanisms. I am tried to
solve the problem of lack of finance by borrowing from friends and others who have willingness
to aid me. I also borrowed personal computers and smartphones of my best friends to tackle the
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problems. With the help of these PCs and smartphones, I had able to get different guidelines and
information which enabled me to know how an attachment report was written. These and other
solutions enabled me to finish the practical training properly. In addition to this, we asked the
facility or the department to give us some time to finish the remaining tasks.
Some of the benefits that students have got from the practical training are the following:
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In general, we have gained an experience on expectations for employment, role of duties and
responsibilities in practice, and enable us to know how theories we learned in the classroom have
applied in the real world problem solving activities. It makes us to prepare themselves for the
career we wish to recruit or they find for future employment.
Students offer new ideas and perspectives in the work place since they tends to be more
aware of current trends.
They help ease workload on hired staff.
They attract new customers by advertising the products and/or services of the
organization.
Employers or the organization develop positive relationship with colleges and
universities.
They assist to push work backlogs.
Students assist the workers of the organization in resource mobilization activities. This
facilitates the works of the organization.
Generally, as we have discussed earlier, the main objectives of the field training is to make the
students aware of the practical work done and to prepare them for the job. Hence, in the long run,
it reduces the cost of training new recruiting employees and the organization get an experienced
workers or employees, who has knowledgeable both in theoretical and practical skills.
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More importantly, it enables them to achieve its mission, i.e. it can produce competent
graduates with skill, attitude and discipline by giving both theoretical and practical
training to its students. This makes the university to be popular in the county and outside
the county.
4.1. Conclusion
As we have noted earlier, field attachment training have various advantages. It allow students to
apply, evaluate, test and integrate academic knowledge and theoretical in the working
environment. It also improves and expands student's knowledge about themselves and their
abilities, goals and career interests. In addition to this, it allows students to gain an access of
resources, equipment and knowledge, which is not available in the University environment.
Credit and saving plays a great role in the economy of a country. Financial institutions are
feasible alternative of poor with access to credit from formal institutions. These organizations
play a vital role in providing credit and saving service for their clients. Amhara Credit and saving
institution, todays Tsedey Bank, is one of the financial institutions in Ethiopia which play an
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endless service for the poor. The main objective of these institutions is poverty alleviation by
fostering credit access to poor and small scale enterprise. During the one month duration of my
field attachment program I observed that helping, strengthening and modernizing these
institutions is important and may reduce poverty for poverty in every country’s development.
This is why I decided to made my field training in ACSI today’s Tsedey Bank, one the financial
institutions in Ethiopia.
4.2. Recommendations
Recommendations to the Organization
The management of the organization should buy more facilities such as computers, vehicles and
other so as to enable smooth running of activities of the organization and respond to the dynamic
competitive environment.
The organization should continue giving practical training as many students as they can because
some students miss this experience which is important requirement of due to the fact that they
failed to get placement.
Series supervision of the workers and students- meaning the organization should increase and
ensures more supervision over the employees and students in order to work effectively and also
eliminate works who work lazily.
Recommendations to University
Constant supervision of students- I also recommend the university to carry out constant
supervision and monitoring of students during the training period so as to encourage them to
perform their duties and responsibilities fully and accurately.
In addition, there should also be close link between the academic supervisor and field
supervisors so as to foster appropriate assessment of what the students are doing in the field.
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REFERENCES
(2008/2009). Retrieved August 2022, from www.nbebank.com:
http://www.nbebank.com/pdf/annualbulletin/Annual%20report/NBE/.pdf
Yelewumwosen, M. (2004). Institutional Profile, Current Status and Future Stratgy. Bahir Dar.
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STATEMENT OF COMMITMENT
We are a 4rd year extention economics student here by do commit we selff to undertake Field
Attachment Program at Tsedey Bank, previous Amhara Credit and Saving Institution,
KOSSOBER branch Tsedey Bank for a minimum of 5 days. Defaulting on my part can be
subjected to disciplinary decision by Department/College/University.
Name: group
Signature:
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