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Table of Contents

GINHAWA BENEFITS 4
Old-Age Pension 4
Survivorship Pension 5
Disability Pension 6
Pension Increase 6
Christmas Cash Gift 7
Milestone Benefit 7
Funeral Benefit 7
GINHAWA LOANS 9
Enhanced Pension Loan 9
Pensioners Emergency Loan 11
Choice of Loan Amortization Schedule for Pensioners 12
Restructuring Program for Service Loans 12
GENERAL INSURANCE PRODUCTS AND SERVICES 14
Optional Non-Life Insurance (ONLI) Products 14
GINHAWA PROGRAMS 16
Lease with Option to Buy 16
Housing Account Restructuring and Condonation Program 17
GINHAWA SERVICES 18
APIR 18
GWAPS Kiosks 20
GTAP 20
GSIS Touch Mobile App 20
24/7 Accessible Website 20
24/7 Call Center Facility 21
Social Media Platforms 21
Online Filing of Loans and Claims 21
GFAL Grand Lounge 21
GINHAWA BENEFITS Survivorship Pension
Old-Age Pension 1. What is survivorship pension?
1. What is old-age pension? Survivorship pension is given to the legal dependent spouse of the
following deceased members and pensioners:
Old-age pension is a monthly benefit given to GSIS members who a. Old-age and disability pensioners;
retired under Republic Act (RA) 660 (Magic 87), Presidential Decree b. Active members who have at least 15 years of periods with paid
(PD) 1146 (Revised Government Service Insurance Act of 1977), RA
8291 (GSIS Act of 1997), and RA 7699 (Portability Law). premiums; and
c. Inactive members who have at least 15 years of periods with
paid premiums
2. Who are entitled to receive old-age pension?

Entitled to receive old-age pension are GSIS members who retired 2. What are the benefits and privileges of survivorship pensioners?
under the laws mentioned above, provided they have rendered a
total length of service of at least 15 years and are: The legal dependent spouse is entitled to receive a monthly pension
a. At least 60 years old at the time of retirement; or equivalent to 50% of the pension amount at the time of death of the
b. Less than 60 years old upon separation from the service and deceased member or pensioner. The maximum basic survivorship
have filed for old-age pension benefit upon reaching age 60. pension must not exceed 50% of the current salary (Step 8) of an
undersecretary, pursuant to the Salary Standardization Law and its
amendments. This pension will be stopped if the survivorship pensioner
3. What are the benefits and privileges of old-age pensioners? remarries, cohabits with a person of the opposite sex, or engages in a
common-law relationship.
a. Basic monthly pension for life of not lower than P5,000, which is
the minimum amount of pension The spouses of a deceased male Muslim member or pensioner
b. Christmas cash gift (who has more than one legal dependent spouse) are entitled to
c. Annual pension increase subject to the maximum limit approved survivorship pension. The pension will be divided equally among
by the GSIS Board of Trustees the spouses, which should not exceed 4. This in accordance with PD
d. Milestone benefit given on their 90th, 95th, and 100th birthday 1083 (Code of Muslim Personal Laws of the Philippines). 
e. Funeral benefit
f. Survivorship pension for legal spouse and dependent pension 3. What is dependent’s pension?
for minor and incapacitated children
g. Eligibility to the following loan programs: Dependent’s pension is given to minor children and mentally
• enhanced pension loan or physically incapacitated children of a deceased member
• pensioners’ emergency loan or pensioner whose handicap has been acquired prior to age
of majority. Qualified for dependent’s pension are legitimate,
Exceptions: illegitimate, and legally adopted children who are not over 21 years
• Old-age pensioners whose total length of service is at least of age (for pensioners under RA 660 and PD 1146) and not over 18
15 years but whose periods with paid premiums are less than years old (for pensioners under RA 8291).
15 years are qualified for the milestone benefit. They are not
entitled, however, to pension benefit and Christmas cash gift. The pension of the minor children will be 10% each of the pension
• Old-age pensioners under the Portability Law are not entitled of the deceased pensioner. The number of dependent pensioners
to pension increase, Christmas cash gift, and milestone benefit. must not be more than five, counting from the youngest.
Likewise, the minimum pension of Php5,000 does not apply to
them.

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Disability Pension Christmas Cash Gift

1. What is disability pension? 1. Who are entitled to receive the Christmas cash gift?

Disability pension is a monthly cash benefit for life that is given to Old-age and disability pensioners under RA 8291, RA 660, and PD
former GSIS members who left the government service after having 1146 who have been receiving regular monthly pension for at least
been diagnosed with disabilities that led to complete, irreversible, five years are entitled to this benefit. They should have also renewed
and permanent incapacity to work, resulting in loss of income. their active status during their birth month.

There are two types of disability pensioners: 2. How much is the Christmas cash gift?
a. RA 8291 disability pensioners – those who sustained nonwork-
connected disabilities Pensioners whose previous Christmas cash gift is Php10,000 and
b. PD 626 or employees’ compensation (EC) pensioners – those below are given an amount equivalent to one-month pension but
who sustained work-related disabilities not more than Php10,000.

Pensioners whose previous Christmas cash gift is above P10,000 are

2. What are the benefits of RA 8291 disability pensioners? given an amount equivalent to one-month pension but not more
than Php12,600.
a. Basic monthly pension for life of not lower than P5,000, which is
the minimum amount of pension Milestone Benefit
b. Christmas cash gift
c. Annual pension increase subject to the maximum limit approved 1. What is the milestone benefit?
by the GSIS Board of Trustees
d. Milestone benefit given on their 90th, 95th, and 100th birthday The milestone benefit is a fixed cash benefit that is given to old-age
e. Funeral benefit and disability pensioners who have reached 90, 95, and 100 years
f. Survivorship benefit for their spouse old.

3. What are the benefits of EC disability pensioners? 2. How much is the milestone benefit?

a. Monthly income benefit (MIB) for life but not exceeding Qualified pensioners are given Php20,000 on their 90th birthday,
Php3,564.00 Php30,000 on their 95th birthday, and Php50,000 on their 100th
b. Monthly carer’s allowance of Php1,000 for EC disability birthday.
pensioners effective May 19, 2018
c. Funeral benefit Funeral Benefit
d. Survivorship benefit for spouse and minor children
1. What is the funeral benefit?
Pension Increase
Funeral benefit is intended to pay for the burial or funeral expenses
of a deceased pensioner.
1. Who are entitled to pension increase?
2. Who are entitled to receive the funeral benefit?
Old-age and disability pensioners (under RA 8291, RA 660, and PD
1146) who have been receiving regular pension for five years or
more are entitled to pension increase. Old-age pensioners who retired under RA 660, RA 8291, PD 1146,
and RA 7699 are entitled to receive this benefit. Disability pensioners
under RA 8291 and PD 626. EC pensioners are qualified as well.
2. How much is the pension increase?
3. How much is the funeral benefit?
The amount of annual pension increase is based on the rate
approved by the GSIS Board of Trustees. The amount of the funeral benefit of a pensioner is Php30,000.
Uniformed personnel are entitled to a Php10,000 funeral benefit.
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4. Who may claim the funeral benefit? c. Death certificate of pensioner issued by LCR or PSA; or
authenticated by the Philippine Consular Office or apostilled
This benefit is payable to any qualified individual in accordance with by the competent authority of the Apostille Country where the
the following order of priority: death certificate was issued, if died abroad
d. Birth certificate issued by LCR or PSA; or photocopy of valid
a. Surviving legal spouse passport, PhilID/PhilSys PhilID card/PhilSys printed ePhilID, or,
b. Any of the following persons who can present receipt/s, or any two valid government-issued IDs with date of birth and
provided that the surviving spouse has acknowledged that this signature, if claimant is not a GSIS member, pensioner, or retiree;
person shouldered the funeral expenses: the original IDs must be presented
• Child of the deceased pensioner e. If pensioner’s legal spouse is deceased, death certificate of the
• Any other person who can show incontrovertible proof that spouse issued by LCR or PSA
he or she shouldered the funeral expenses of the deceased f. If pensioner’s legal spouse is living, notarized waiver in favor of
c. If there is no surviving spouse (e.g. single, widow/er), any of the the claimant with photocopy of valid passport or PhilID/PhilSys
persons enumerated in letter b, provided that claimant presents PhilID card/PhilSys printed ePhilID, or, or any two government-
receipt/s to show proof of payment of the deceased pensioner’s issued IDs of the legal spouse
funeral expense. g. If the legal spouse cannot be located, affidavit of the claimant
stating that despite earnest efforts, the legal spouse cannot
5. What are the documentary requirements in applying for funeral be located to sign a notarized waiver in favor of the claimant
benefit? attested by two disinterested persons, and photocopy of valid
passport or PhilID/PhilSys PhilID card/PhilSys printed ePhilID, or
If the claimant is the spouse, the documents required are: any two valid government-issued IDs
a. Duly accomplished application form for funeral benefit
b. Death certificate of pensioner issued by the local civil registrar GINHAWA LOANS
(LCR) or Philippine Statistics Authority (PSA); or authenticated by
the Philippine Consular Office or apostilled by the competent Enhanced Pension Loan
authority of the Apostille Country where the death certificate was
issued, if died abroad 1. What is the enhanced pension loan?
c. Marriage contract of the claimant with the pensioner issued by
LCR or PSA The enhanced pension loan is a loan facility available to former GSIS
d. Birth certificate issued by LCR or PSA; or photocopy of valid members who are currently receiving their regular monthly pension.
passport, PhilID/PhilSys PhilID card/PhilSys printed ePhilID, or Its interest rate is 10% per annum computed in advance and is
any two valid government-issued IDs with date of birth and payable in 24 monthly amortizations.
signature, if surviving spouse is not a GSIS member; the original
IDs must be presented 2. Who are qualified to apply for the enhanced pension loan?
e. Sworn statement recognizing the existence and the right of the
other spouses to the funeral benefit, if the deceased member is Old-age pensioners under RA 660, PD 1146, or RA 8291 are
an indigenous people (IP) or Muslim and claimant-spouse is not qualified to apply for this loan if:
the sole wife a. They have no outstanding service loans being amortized under
the Choice of Loan Amortization Schedule for Pensioners
If the claimant is other than the spouse, the documents required are: (CLASP) and the GSIS Program for Restructuring and Repayment
a. Official receipt of funeral expenses issued in the name of the of Debts (GSIS-PRRD) at the time of filing.
claimant b. The previous pension loan should have been fully paid at the
b. Duly accomplished application form for funeral benefit time of application.

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3. How much can a pensioner borrow under the enhanced pension Pensioners Emergency Loan
loan?
1. What is the pensioners emergency loan?
The loanable amount is up to six times the pensioner’s basic monthly
pension (BMP) but not more than Php500,000. The pensioners emergency loan is a financial assistance offered to
pensioners in times of natural calamities or disasters. Its interest rate
The resulting net monthly pension after enhanced pension loan is 6% per annum computed in advance and is payable in 36 equal
availment and pensioners emergency loan (if any) must be at least monthly installments.
25% of BMP. If the pensioner fails to satisfy the 25% resulting net
monthly pension after deducting the loan amortization/s, the gross 2. Who are qualified to apply for the loan?
loan amount will be recalculated to a lower loan amount.

Further, if the pensioner fails to indicate the preferred loan amount in Active old-age and disability pensioners may apply for this loan if
the application form, the same will be considered as an application they reside in a calamity-declared area. Their resulting net monthly
for the maximum loan amount to which he or she is entitled. pension after loan availment should also be at least 25% of their
monthly pension.
4. How can a pensioner apply for the enhanced pension loan? 3. How much can a pensioner borrow under the program?
A pensioner may apply for this loan using any of the following The loanable amount is Php20,000 for pensioners with no existing
methods: emergency loan. Those with existing emergency loan may borrow up
a. GSIS Wireless Automated Processing System (GWAPS) kiosks to Php40,000 to pay off their previous emergency loan balance and
located in all GSIS branches, Department of Education offices, will still receive a maximum net proceed of Php20,000.
provincial capitols, city halls, Robinsons Malls and selected SM
Supermalls 4. How can a pensioner apply for this loan?
b. GSIS Touch mobile app (downloadable from Google Play or the
App store) A pensioner may apply for this loan using any of the following
c. Via email to the handling branch methods:
d. Over the counter at any GSIS offices across the country a. GSIS Wireless Automated Processing System (GWAPS) kiosks
located in all GSIS branches, Department of Education offices,
5. What are the requirements for the enhanced pension loan? provincial capitols, city halls, Robinsons Malls and selected SM
Supermalls
For applications filed via email, or GSIS Touch: b. GSIS Touch mobile app (downloadable from Google Play or the
a. Duly accomplished application form App store)
b. Photo of the pensioner holding his or her GSIS Unified Multi- c. Via email to the handling branch
Purpose Identification (UMID), temporary eCard Plus, PhilID/ d. Over the counter at any GSIS offices across the country
PhilSys PhilID card/PhilSys printed ePhilID, or any two or any two
valid government IDs with his or her picture and signature 5. What are the requirements for this loan?
For applications filed via GWAPS kiosk: For applications filed via email, or GSIS Touch:
GSIS UMID a. Duly accomplished application form
b. Photo of the pensioner holding his or her GSIS Unified Multi-
For applications filed over the counter: Purpose Identification (UMID), temporary eCard Plus, PhilID/
a. Duly accomplished application form
b. GSIS UMID card, temporary eCard Plus, PhilID/PhilSys PhilID PhilSys PhilID card/PhilSys printed ePhilID, or any two valid
card/PhilSys printed ePhilID, or any two, or any two valid government IDs with his or her picture and signature.
government IDs with the pensioner’s picture and signature

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 For applications filed via GWAPS kiosk: c. Re-employed members who cannot qualify for or benefit from
GSIS UMID GSIS’s multi-purpose loan programs
d. Old-age pensioners
For applications filed over the counter:
a. Duly accomplished application form 3. What are the loans covered under RPSL?
b. UMID card, temporary eCard Plus, PhilID/PhilSys PhilID card/
PhilSys printed ePhilID, or any two valid government IDs with the RPSL covers the following service loans:
pensioner’s picture and signature a. Salary Loan
b. Restructured Salary Loan
Choice of Loan Amortization Schedule for Pensioners c. Enhanced Salary Loan
d. Emergency Loan Assistance
1. What is the Choice of Loan Amortization Schedule for Pensioners e. Summer One-Month Salary Loan
(CLASP)? f. Member’s Cash Advance / eCard Plus Cash Advance
g. Conso-Loan / Enhanced Conso-Loan
The CLASP is a loan restructuring facility offered to retiring
members with outstanding loan obligation who opted to avail of the h. Emergency Loan
immediate monthly pension benefit. i. Home Emergency Loan Program
j. Study Now, Pay Later and Fly PAL, Pay Later loans
2. Who are eligible to apply for CLASP? k. Educational Assistance Loan
l. Stock Purchase Loan
Eligible to apply for CLASP are retiring members with outstanding m. Policy Loan (Regular and Optional)
loan obligations who are availing of immediate pension benefit. n. GSIS Financial Assistance Loan (GFAL)
They are given the choice to settle their outstanding loan obligation o. PRRD
in full or via installment. Payments for the restructured loan will be p. Multi-Purpose Loan
deducted from the basic monthly pension q. Computer Loan
r. Other future GSIS loans
3. What are the options under CLASP?
4. What are the documentary requirements?
Under CLASP, retiring members have the option to settle their loan
balances either in whole (100%), or in part (75%, 50% and 25%), a. Accomplished application form duly signed by the borrower or
through a restructured loan payable in equal instalments for a the borrower’s representative/s
maximum period of three years. Availment of CLASP is included in
the application for retirement. b. Clear photocopy or scanned copy of the borrower’s PhilID/
PhilSys PhilID card/PhilSys printed ePhilID, GSIS ecard, valid
Restructuring Program for Service Loans passport or any 2 of the following government-issued IDs with
(to be launched in 2023) date of birth and signature:
• Employee ID / office ID
1. What is the Restructuring Program for Service Loans (RPSL)? • Drivers’ license *
• Professional Regulation Commission (PRC) ID *
The RPSL is a one-time condonation and restructuring program. It • Senior citizens ID
has a lower interest rate, longer payment term, and more payment • Social Security System (SSS) ID
options. • Commission on Election (COMELEC)/ voter’s ID / COMELEC
Registration Form
2. Who are qualified to apply? • National Bureau of Investigation (NBl) Clearance *
• Integrated Bar of the Philippines (IBP) ID
Qualified to apply are • Firearms license *
a. Inactive members or those already out of government service • Armed Forces and Police Savings and Loan Association, Inc.
but still have unpaid GSIS service loans (AFPSLAI) ID *
b. Inactive members who have previously availed of PRRD • Philippine Veterans Affairs Office (PVAO) ID
• Armed Forces of the Philippines (AFP) Beneficiary ID
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 • Bureau of Intenal Revenue (BIR) Tax Identification Number Type of
(TIN) Insurance Qualified Assured Coverage
• Pag-IBIG Fund ID
• Persons with disability (PWD) ID 1. Home Shield • GSIS retirees/pensioners Provides insurance
• Solo parent ID Fire Insurance (regular and survivorship) coverage for properties
• Pantawid Pamilya Pilipino Program (4Ps) ID* and their legal spouse, such as:
• Barangay ID * legitimate children, • Residential,
brothers and sisters condominium,
• Philippine Postal ID * townhouse or apartment
• PhilHealth ID units
*within its validity period • Household or business
furniture and fixtures,
5. How can a qualified inactive member apply? personal belongings of
qualified applicants or
Interested borrowers may apply • Any commercial or
a. Over the counter business unit owned by
b. Drop box or courier service a corporation where any
c. Email to GSIS handling branch (if applicable) of the qualified assured
own majority share in
the corporation
GENERAL INSURANCE PRODUCTS AND SERVICES
RA No. 656 (Property Insurance Law) requires national, provincial, city, 2. Auto Shield • GSIS retirees/pensioners Provides comprehensive
or municipal government (up to first-class municipalities), agency, Motor Vehicle and their identified insurance coverage for
commission, and board or enterprises owned or controlled by the Insurance relatives vehicles for private use,
government to insure their properties with GSIS against any insurable including motorcycles and
risk and pay the corresponding premiums. tricycles, provided that the
units are in good running
Under this act, GSIS is the sole administrator of the General Insurance condition.
Fund, which was created and established to indemnify or compensate 3. My Shield • (Class B) All other qualified Provides indemnity to an
insured government agencies for any damage to or loss of its properties Personal clients such as GSIS insured individual due
due to fire, earthquake, typhoon, or other casualties. Accident retirees/pensioners, the to loss arising out of an
Insurance legitimate spouse, the accident.
Thus, GSIS provides various non-life insurance services to cover both legitimate children, and
individual and institutional clients. brothers and sisters Amount of coverage
• Minimum – Php50,000
Optional Non-Life Insurance (ONLI) Products • Maximum–
Php5,000,000
GSIS offers ONLI products to GSIS retirees/pensioners including their
family members in exchange for premiums with affordable rates. The Scope of Cover
insurance products cover fire, motor vehicle, and personal accident as • Death
presented in the table that follows. • Dismemberment, loss
of sight, hearing, speech
indemnity
• Permanent total
disability
• Medical expense
reimbursement
• 24-hour accident rider

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GINHAWA PROGRAMS Housing Account Restructuring and Condonation Program
Lease with Option to Buy 1. What is the Housing Account Restructuring and Condonation
  Program?
1. What is the Lease with Option to Buy?
The Housing Account Restructuring and Condonation Program
The Lease with Option to Buy (LWOB) is a program where GSIS provides an opportunity to existing housing account buyers and
offers its housing units for lease for one year, renewable every year borrowers to update or restructure their housing accounts.
at the option of GSIS. If the unit is occupied, the occupant will be
given the priority to lease with an option to buy the property. If the 2. Who are qualified to avail of the Housing Account Restructuring and
property is unoccupied, it will be open for rental to any interested Condonation Program?
Filipino citizen who will qualify for the program.
Qualified to apply are buyers or borrowers who have:
2. Who are eligible to lease a GSIS property under the program? a. Deed of conditional sale (DCS) accounts that are:
• Up-to-date (with regular and exact payment)
Eligible to apply for LWOB are Filipino citizens who are legally • In arrears (unpaid for [six] 6 months or less)
authorized to enter into an agreement and have a regular source of
income that could guarantee payment of rental obligations. • In default (unpaid for more than [six] 6 months)
• Disputed cancelled DCS already uploaded as acquired asset
3. Where can an interested lessee find the properties for lease? but not yet sold

The properties that are for lease are posted on the GSIS website b. Real estate loan (REL) accounts that are:
through this link https://www.gsis.gov.ph/opportunities/acquired- • Up-to-date
assets/. • In arrears
• In default
4. What are the requirements? • Foreclosed provided that the redemption period has not
expired
Qualified lessees must submit the following:
a. Properly accomplished and signed application form (may be 3. What are the options offered under the program?
downloaded from the GSIS website)
b. Photocopy of any two of the following identification cards Three options are available under the program:
(original to be presented): a. Full updating of arrearages inclusive of penalties and surcharges
• Employee’s ID/company ID for those with remaining term but do not have time to prepare
• Driver’s license the requirements
• Professional Regulation Commission (PRC) ID b. Full payment with condonation:
• Senior citizen’s ID • 100% condonation of unpaid penalties and surcharges
• SSS ID • 50% discount on unpaid interest net of 6 months booked
• COMELEC/voter’s ID interest
• Passport c. Restructuring with condonation:
• PhilID/PhilSys PhilID card/PhilSys printed ePhilID • 100% condonation of unpaid penalties and surcharges
• Any government-issued ID • Restructuring of outstanding balance for remaining term of
c. Proof of income loan or 10 years provided term will not exceed borrower’s/
awardee’s age of 70:
5. How can a lessee get additional information on LWOB? - Principal subject to 6% interest
- Unpaid amortizations and interests spread over the term
Interested clients may call the GSIS Real Property Accounts of the loan without interest but subject to penalties and
Management Department (RPAMD) at (02) 8479-3600, local surcharges if unpaid
numbers 3374, 3396, and 3425, or email gsisrpamdcst@gsis.gov.ph.

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 - Down payment (if any) will be applied to unpaid 3. What are the requirements for APIR?
amortizations and interests
- For REL accounts – settlement of foreclosure expense If through:
a. GWAPS kiosks:
4. How can interested buyers or borrowers get additional information • GSIS-issued UMID
on the program? b. Personal online interview (for pensioners based in the
Philippines and abroad):
To know more about the program: • Original UMID, temporary eCard Plus, PhilID/PhilSys PhilID
• visit the GSIS website, www.gsis.gov.ph, or FB page, @gsis.ph card/PhilSys printed ePhilID, or in its absence at least two valid
• email the Housing Accounts Reconciliation Department (HARD) government issued IDs
at hard@gsis.gov.ph or handling GSIS branch office (https://
www.gsis.gov.ph/contact-gsis/) • For survivorship pensioners, duly accomplished Self-
• call the GSIS Contact Center at 8847-4747 (if in Metro Manila), Declaration of Surviving Spouse (on Non- Marriage/Non-
1-800-8-847-4747 (for Globe and TM subscribers), and 1-800- Cohabitation) form
10-847-4747 (for Smart, Sun, and Talk ‘N Text subscribers); HARD • For permanent total disability (PTD) pensioners below 60
at 7976-4900 local 3361-3363; or GSIS branch office (https:// years old, a copy of the annual medical progress report
www.gsis.gov.ph/contact-gsis/) (MPR)
c. Personal appearance at any GSIS office or service desk:
• Duly accomplished APIR form
GINHAWA SERVICES • Original UMID, temporary eCard Plus, PhilID/PhilSys PhilID
card/PhilSys printed ePhilID, or in its absence at least two
APIR valid government issued IDs
• For survivorship pensioners, duly accomplished Self-
1. What is the Annual Pensioners Information Revalidation (APIR)? Declaration of Surviving Spouse (on Non- Marriage/Non-
Cohabitation) form
The APIR is a requirement that pensioners must undertake on their • For PTD pensioners below 60 years old, a copy of MPR
birth month to activate their status and ensure the continuous receipt
of their monthly pension. d. Home/hospital/penitentiary visit of pensioners based in the
Philippines:
2. How can I undertake APIR? • Letter request signed by the pensioner, relative,
representative or guardian of the pensioner indicating
APIR may be undertaken through any of the following modes: reason(s) for visit request (e.g. physical condition of
a. GWAPS kiosks pensioner, pensioner is unable to speak or pensioner is not
b. Online interview of sound mind)
Pensioners based in the Philippines may arrange the personal
online interview for APIR through the GSIS Touch, email, or text • Sketch of the place where pensioner will be visited
(short messaging service). To view the full list of designated • For survivorship pensioners, duly accomplished Self-
email addresses and contact numbers of all GSIS branch and Declaration of Surviving Spouse (on Non- Marriage/Non-
extension offices nationwide, visit https://www.gsis.gov.ph/ Cohabitation) form
contact-gsis/. • For pensioners under custody of a penal institution, a
certificate of incarceration issued by the jail management or
Pensioners based abroad may arrange the interview by warden
emailing pensionglobal@gsis.gov.ph or by accessing the Skype
Appointment System in the GSIS website.
c. Personal appearance at any GSIS office or service desk
d. Home/hospital/hospice/penitentiary visitation for pensioners
based in the Philippines

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GWAPS Kiosks 24/7 Call Center Facility
The GSIS Wireless Automated Processing System (GWAPS) kiosk serves The GSIS Contact Center is a hotline facility that is accessible to the
as a remote service desk to members and pensioners. Through the public 24/7. The GSIS Contact Center may be reached through (02)
GWAPS kiosks, pensioners may check their GSIS records, update their 8-847-4747 (for calls within Metro Manila); (632) 8-847-4747 (for
contact information, apply for loans, and undertake APIR. international calls); 1-800-8-8474747 (Globe & TM subscribers) or 1-800-
10-8474747 (Smart, Talk ‘N Text & Sun subscribers).
The kiosks are located in all GSIS offices, big government offices such as
the Department of Education, provincial capitols, city halls, Robinsons Social Media Platforms
Malls and selected SM Supermalls. GWAPS kiosks are also deployed in
remote areas and provinces, especially during emergencies. The GSIS also releases information and updates in its official Facebook
page (@gsis.ph) and YouTube channel (GSIS OFFICIAL).
GTAP
Pensioners may send their GSIS-related concerns through a private
GSIS developed the Guide to Transactions and Processes (GTAP) to message to the GSIS Facebook page.
simplify processes and make its services convenient to stakeholders
under the Ease of Doing Business and Efficient Government Service The GSIS YouTube channel, on the other hand, contains informative
Delivery Act of 2018. The GTAP is the first electronic Citizen’s Charter videos to guide pensioners and the general public on GSIS programs
(guide to basic frontline and other services of public firms) in the and services.
Philippine government.
Online Filing of Loans and Claims
The internet-based GTAP is accessible via https://gtap.gsis.gov.ph/, the
GSIS website, or the GSIS Touch mobile app. Pensioners may transact with GSIS through the GSIS Touch mobile app
(may be downloaded from Google Play or Apple App Store).
The GTAP is also available through the information kiosks situated in
GSIS offices throughout the country. They may also e-mail the requirements for loans and claims to the
designated email address per area. For the complete list, visit the GSIS
GSIS Touch Mobile App website (https://www.gsis.gov.ph/contact-gsis/).

Through the GSIS Touch, pensioners may view their monthly pension GFAL Grand Lounge
releases and loan records, as well as schedule their appointment for
APIR. The GFAL Grand Lounge (former pensioners’ lounge) has been
designed as an exclusive area where pensioners transact with GSIS while
24/7 Accessible Website enjoying free coffee and WiFi.

The GSIS website is an online platform that is accessible to the public

24 hours a day. Here, you will find the latest GSIS news, advisories, and
updates, as well as the contact details of all GSIS offices nationwide.
The website also contains an overview of all GSIS loans, benefits, and
insurance products including application procedures and required
documents. The GSIS website may be accessed by typing https://www.
gsis.gov.ph/ on the browser of your computer, smartphone, or other
gadgets.

GFALGrandV2.12012022

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