Get to Know

Your Device

Delphi Connect
A
Welcome
Header
You’re about to experience a powerful device that
will deliver a new level of convenience and peace
of mind with your vehicle. When combined with the
Delphi Connect smartphone app or website, you can:

• Check the health and status of your vehicle,

decode a “check engine light”
• Find where you parked your vehicle
• Track your vehicle’s location in real-time, and
create virtual geo-fence boundaries
• Receive alerts for vehicle issues and driving
conditions, such as low battery voltage, geo-fence
crossings, excessive speed and high engine RPM
• Make your key fob functions available on
your smartphone or online for convenient use
anywhere. See connectedcar.delphi.com/fitment
for vehicle compatibility.
• Track your driving history and see past trips on a
map
This guide will get you started. There’s a
comprehensive user guide online at:
support.vzw.com/devices.
NOTE: The screen images and icons shown are for reference only.
Changes may occur in the future.
1
What Vehicle Does It Work With?
The Delphi Connect system works with most
1996 and newer vehicles (cars, light trucks, SUVs
and minivans) sold in the United States including
domestic, Asian and European imports.

Before you start installation, please visit

connectedcar.delphi.com/fitment to make sure
your vehicle is compatible with the Delphi Connect
system.

The fitment guide will also tell you if a Relocation

Kit* is recommended for your vehicle. The Delphi
relocation kit can be purchased at
verizonwireless.com/b2c/store/accessories.

*Sold Separately

2
Package Contents
Product
Get to Know Safety &
Your Device Warranty
Information

PSW231VW Rev . 02
Delphi Connect
A
Delphi Connect

The Delphi Connect Module

Get to Know Your Device Guide

Product Safety and Warranty Guide

If anything is missing, please contact Verizon

Wireless Customer Service at (800) 922-0204 or by
dialing *611 from your Verizon mobile phone.

My Delphi Connect mobile number (found on your

receipt):

3
Equipment Overview
1

5
DEC 4
(bottom)
3

1. OBD connector (plugs into vehicle ’s OBD port)

2. Function button
3. Status LED
4. Service connector (manufacturer use only)
5. Label, showing product information

4
System Requirements
The Delphi Connect app works on:
• Android 2.2 and later
• Apple iOS 5.0 and later

The Delphi website at mycar.delphi.com works with:

• Internet Explorer 7 and later
• Google Chrome
• Apple Safari
• Firefox

5
Installation Requirements

• A supported vehicle identified in the fitment

guide connectedcar.delphi.com/fitment.
• Relocation Kit* if required.
• An activated module with a qualified Verizon
Wireless service plan.
If you do not have a Verizon Wireless service plan or
activated module, please visit verizonwireless.com/
activatedevice to activate this product before starting
installation. When asked for Device ID enter the ESN
DEC found on the label of the module.
• Use your Verizon Wireless smartphone to check
that you have a strong signal where your vehicle is
parked.
Don’t have Verizon coverage? Visit Verizon’s
interactive coverage map: verizonwireless.com/maps.
• Make sure your vehicle is parked outside in a safe
location and the engine is turned off.

6 *Sold Separately
Smartphone Setup
Step 1: Download Delphi Connect
Smartphone App
• Launch your smartphone’s app store—either
Google Play Store for Android or App Store for
iPhone.

• Search for the Delphi Connect app and

download it to your smartphone.

If the app is not available for your phone, please use

the website at mycar.delphi.com.

7
Step 2: Sign In to your Delphi Account
Launch the Delphi Connect app.
• In the Username field, enter the
Registration Key exactly as it is
printed on the module
label – including the dash.
• In the Password field, enter the
ESN DEC exactly as it is printed
on the module label.
• Review and accept the privacy
statement and terms of use.
• When prompted, change
Username and Password to
something easy to remember but
hard for other people to guess.
Passwords must be at least six
characters long and include at
least one number. Usernames can
be any length and do not have to
include a number.

Username:

Password:

8
• Now you’re ready to install the module in your
vehicle.

Step 3: Find Your Vehicle’s OBD Connector

Port
It’s usually on or under the dash, on the driver’s side.
Other possible locations are the center console area
or inside the glove compartment.

Need help finding your vehicles OBD port?

• Use the OBD Locator in the Delphi Connect app to
see a picture of where the OBD port is in your
vehicle. After logging in for the first time, click the
button labeled OBD LOCATOR. If needed, you can
access the locator from the web site and from the
app. On the website, click on your username in the
upper right hand corner. From the drop down menu,
click the button labeled OBD LOCATOR. In the
mobile app, this function is located in Menu >
Settings.
NOTE: The Delphi Connect app will remain logged in indefinitely, unless
the user logs out using the MENU and Log Out selection.

NOTE: The Delphi Connect app will be updated periodically and you will
receive notification of updates via standard Android and iOS app update
notifications.

9
Step 4: Install Your Module
Use your Verizon Wireless smartphone to check that
you have a strong signal where your vehicle is parked.

Don’t have Verizon coverage?

Visit Verizon’s interactive coverage map:
verizonwireless.com/maps.

• Make sure your vehicle is parked outside in a safe

location and the engine is turned off.

• Now plug the module into the OBD port (or into the
extension cable if it is required). Make sure that
the module is fully seated.

• Wait for the Status LED to turn solid blue.

For Helpful Installation

Tips – (See verizonwireless.com/delphiconnect)

10
Step 5: Initiate Module Setup
Stop! Do not proceed until the Status LED is solid
blue, indicating activation on the Verizon network.
• Insert your vehicle’s ignition key and turn it
to the on position (not ACC/Accessory). Do
not start the engine!
- Typically, all of the warning lamps on the
dashboard will illuminate briefly in this position

- For pushbutton-start vehicles, the procedure is

typically to push the start button without your
foot on the brake (check your vehicle owner’s
manual to determine how many presses are
required to turn the ignition on).

• Press and hold the Function Button on the side of

the module until the Status LED blinks red one
time. This will occur after approximately
5 seconds. Then release the Function Button. The
LED will blink red while vehicle setup occurs.

• Wait up to 30 seconds for the LED to display a mix

of solid and blinking green.

11
• Wait an additional 10 seconds for the LED to go
out.

• When the LED begins to flash blue every 10

seconds, setup is complete.

Stop! Do not proceed if the Status LED never

turned green but instead returned to solid blue.
Your vehicle may not be compatible with the Delphi
Connect system (check fitment guide connectedcar.
delphi.com/fitment) or you did not place the ignition in
the On position.

NOTE: The first time the module connects to the Verizon network, it will
perform a one-time network setup which will take several minutes.

NOTE: To avoid any unnecessary drain on the vehicle battery, it is

recommended to not leave the module in the solid blue state for more
than 24 hours.

12
Step 6: Verify Module Setup
• Start the engine and let it run for at least
30 seconds.

• Stop the engine and wait at least 20 seconds.

You are now ready to access your vehicle information

using the Delphi Connect app.

13
Finish Setup Using the Delphi Connect App

• Open the Delphi Connect app and, if needed,

Sign in using the Username and Password you
created in Step 2.

• You should see the

Dashboard screen. If
not, tap the Retry button.

• If you still do not see the

Dashboard screen, go to
the Troubleshooting section
of this guide.

Congratulations, you have

completed setting up your
module.

14
Module Removal & Re-Pairing Procedure

In the event that you need to bring your vehicle in for

service or to have it inspected, where the OBD port
needs to be accessible, it is recommended that your
remove the module from your OBD port.

In order to re-pair your module with your vehicle please

refer to page 11 and follow steps 5 and 6. Anytime
the module is removed from the OBD port, these
instructions should be followed.

15
Key Fob Setup Requirements

Stop! Before You Begin

• Verify the key fob feature will work with your

vehicle by visiting the Delphi Connect system
fitment guide at connectedcar.delphi.com/
fitment.

If your vehicle is not compatible, this feature will not

work in your vehicle at this time. However, your vehicle
may become compatible at a later date.

Your Delphi Connect system allows you to program up

to two key fobs into the module.

NOTE: It is necessary to perform this step in your vehicle because you may
be prompted at times to turn your ignition key and press specific vehicle
buttons.

16
Key Fob Setup

Pair Key Fob with Your Module

• Select MENU by tapping the Delphi icon in the
Delphi Connect app. Tap the Key Fob menu option.
• When prompted to configure the key fob, tap YES
and follow the prompts.
Following successful pairing of your module’s key
fob feature, you should be able to use your Delphi
Connect app to send key fob commands over the
Verizon Network to your vehicle in the same manner
as you would with your manufacturer’s key fob. In
addition, you can also use the website to send key
fob commands to your vehicle with your Internet
connection. Setup is complete and you may proceed
to Application & Service Features unless you would
like to setup Bluetooth connectivity between your
smartphone and your module.

17
Bluetooth® Pairing (Direct Connect)

The Bluetooth® (Direct Connect) feature lets you

access the key fob functions on your Delphi Connect
app when within Bluetooth® range of the module (up to
30 feet).

This feature requires:

• Successful completion of the Key Fob Setup.
• A compatible smartphone with Bluetooth®.

Step 1: Pair Smartphone Bluetooth® to

Delphi Connect Module
• Access the Delphi Connect app MENU by tapping
the Delphi icon in the upper-left corner on an
Android or the menu icon on an iPhone.
• Tap Settings followed by Vehicle Settings.
• Tap the vehicle in which the module is currently
installed.
• Tap Bluetooth Settings.
• Tap Discover to activate Bluetooth® pairing.
• The Status LED on your module should begin
flashing blue.
• Press your phone’s Home button

18
• Follow the procedures for turning on your
smartphone’s Bluetooth® feature.
• Tap Search for Devices if your phone doesn’t begin
scanning automatically.
• When ACT231 appears as an available device
select it.
• The device ACT231 should now show as paired.

STEP 2: Authorize Smartphone’s

Bluetooth® Key Fob Functionality
• Return to the Delphi Connect app. If your phone
doesn’t appear on the list of Bluetooth® phones,
tap the Back button and then re-enter Bluetooth
Settings.
• Your phone will be listed as Unauthorized.
• Tap the name of your phone.
• Tap Authorize to enable your phone to provide Key
Fob control over Bluetooth®.
• Tap top left Icon on an Android or Back on the
iPhone until you return to the Delphi Connect
Menu page.

19
• Observe the LED on the module and wait until it
returns to flashing blue every 10 seconds.
• Tap the Key Fob menu item and test the buttons.

Congratulations, Setup is complete!

NOTE: The Bluetooth® discovery mode will last for 60 seconds. You must
complete the pairing within this time.

20
Application & Service Features
Once you have activated and paired your Delphi
Connect module, you can enjoy many product
features which include:

Dashboard

Website

21
Key Fob
Use your smartphone as a key.

Website

NOTE: Compatible vehicles only.

22
Find My Car
No more wandering. Use this map feature to find
where you’ve parked your vehicle.

Website

23
Geo-Fence Boundaries
Set up a virtual geo-fence. If your vehicle is driven in
or out of the fenced-in area, you’ll be alerted.

Website

24
Live Tracking
Want to see where your child is driving? Track the
vehicle on a map in real time. On the smartphone
app, you can also speed dial 911.

Website

25
Alerts
Receive alerts for vehicle issues and driving
conditions, such as low battery voltage, geo-fence
crossings, excessive speed and high RPM. Alerts
can also be sent to email addresses and as text
messages (SMS) to mobile phones.

Website

26
Vehicle Health
Does your vehicle have health issues? If so, what do
they mean? Find the details here.

Website

27
Recent Trips
Get a summary of your trips. Includes dates and
times and shows the route on a map.

Website

28
Bluetooth® (Direct Connect)
Connect your smartphone to your vehicle using
Bluetooth® and have another, faster way to use the
key fob functions.

29
Customer Information
Your Wireless Device and Third Party Services
Verizon Wireless is the mobile carrier associated
with this wireless product. However, many services
and features offered through the product are
provided by Delphi alone or in conjunction with third
parties. Verizon Wireless is not responsible for your
use of your wireless device, including any damage
resulting from your installation of the device and
is not responsible for any non-Verizon Wireless
applications, services, or any personal information
you submit to Delphi or that is associated with your
Delphi account or that you share with others. You
will incur Verizon Wireless data usage by using this
wireless device. Your relationship with Verizon
Wireless is governed by your Customer Agreement,
available on the Verizon Wireless website at
www.verizonwireless.com. Please review carefully
all applicable terms and conditions and policies prior
to using this wireless product and any associated
component, application, or service.

30
Status LED and Troubleshooting
Understanding the Status LED

Status LED Status Status

(Engine On) (Engine Off)
No illumination No vehicle power • Module will enter
for more than to device or Deep Sleep after
one minute modulefailure typically 5-10
days of no vehicle
activity. Start
engine or move
vehicle to wake
up device

• No vehicle
power to module
or module
failure – (see
Troubleshooting)

Solid white Module currently Module currently

activating on activating on
Verizon network Verizon network

Solid blue Modules waiting for Modules waiting for

first-time vehicle first-time vehicle
setup after plug-in. setup after plug-in.
CAUTION: Engine CAUTION: Engine
must be OFF and must be OFF and
ignition ON before ignition ON before
pressing Function pressing Function
button. button.

31
 Solid or blinking On Verizon network On Verizon network
green • Idle/dormant (3 • Data activity
blinks every 30 (blinks with data
seconds) activity)

• Data activity
(blinks with data
activity)

Solid or blinking On Roaming network On Roaming network

yellow • Idle/dormant (3 • Data activity
blinks every 30 (blinks with data
seconds) transfer)

• Data activity
(blinks with data
transfer)

Solid red No wireless service No wireless service

32
Blinking red • Transmitting key • Transmitting key
fob command to fob command to
vehicle (2 blinks) vehicle (2 blinks)

• User-initiated • User-initiated
vehicle scanning vehicle scanning
in process (1 in process (1
blink per second) blink per second)
- CAUTION: Not - CAUTION: Do
recommended not start engine.
with engine
running.

Blinking blue Bluetooth® Pairing in • Engine Off –Light

Progress CAUTION: sleep (blinking
Do not unplug once every 10
(blinking once per seconds)
second for one
minute) • Bluetooth pairing
in progress.
CAUTION: Do not
unplug (blinking
once per second
for one minute)

Blinking white Activation or Activation or

firmware update in firmware update in
progress. CAUTION: progress. CAUTION:
Do not unplug Do not unplug

33
Troubleshooting

Issue Likely Corrective Action(s)

Cause(s)
Can’t login to my Incorrect First-time: Enter the
account username Registration Key
or password from the module label
entry exactly as shown (e.g.
1a2b-3c4d) in Username
field. (lowercase or
UPPERCASE)
Enter the ESN DEC from
the module label exactly
as shown in the Password
field.
After first-time: Enter the
username and password
you created during
first-time login. If you
forgot your Username
or Password, tap the
appropriate button on the
login page to request help.

No network Verify your connection to

connection to smartphone or computer
smartphone is active.
or internet
connection to
computer

34
Can’t find OBD Vehicle older The Delphi Connect
port on vehicle than 1996 system is not compatible
with older vehicles

Incorrect OBD Call Verizon support

photo in app (800)922-0204

No LED Module is in Start engine, wait up to

illumination deep sleep 30 seconds for LED to
illuminate any color

No power at Check that module is fully

OBD port plugged into OBD port.
Check that fuse for OBD
port is not blown (see
vehicle owner manual for
proper fuse).
Check that no pins are bent
or missing from module
connector or OBD port.

Defective Replace module

module

LED remains Module can’t Ensure vehicle is in a

white provision Verizon coverage area
on Verizon Ensure your Verizon
network account is active (call *611
from your Verizon cell
phone or (800) 922-0204)

35
 LED remains Module can’t Check all OBD port
solid blue complete connectors on module
vehicle setup and on vehicle for dirty/
corroded pins
Vehicle may be
incompatible. Check
fitment guide
(connectedcar.delphi.com/
fitment)

Can’t get to Module is Check that module LED

Dashboard page not reaching turns green when engine
for first time the Delphi is started. If it does, call
login (remains cloud server *611 from your Verizon
on OBD Locator after cellular cell phone or
page) network (800) 922-0204). If not,
activation. follow Troubleshooting
according to Status LED
table

No green LED Engine Turn off ignition, wait

with engine start wasn’t 10 seconds and restart
running, LED detected engine. Wait up to
flashes blue 10 seconds to see if
every 10 seconds green LED appears. Try
unplugging/replugging
the module (disconnect
module and repeat vehicle
setup procedure)

36
No email alerts Invalid or no Check e-mail address is
received e-mail address correct for desired alert
entered for
desired alert

Alerts not Check that the type of

enabled alert expected has been
enabled in app.

No text message Invalid or no Check that mobile number

(SMS) alerts mobile number is entered correctly in
received entered for alert settings
desired alert

Alerts not Check that the type of

turned alert expected has been
enabled enabled in settings

Receiving Check phone for a message

text message requesting permission
(SMS) has not to send alert messages
been allowed to phone, or, remove and
on mobile re-enter mobile number in
phone the desired alert, this will
generate a text message
to the mobile phone,
follow the directions in
the message to allow alert
messaging to your phone

37
 Can’t get to Key No Internet Check your Internet
Fob setup page connection to connection
smartphone or
computer

Cloud server Wait a few minutes and try

problem again. If still not working,
call *611 from your
Verizon cell phone or
(800) 922-0204

Can’t get module Incompatible Check fitment guide

Key Fob to pair vehicle (connectedcar.delphi.com/
with my vehicle fitment)

Procedure Check that you have

not followed followed every step
exactly exactly as indicated

Pairing Check fitment guide

adapter (connectedcar.delphi.com/
required fitment)

FOB Pairing Wait several minutes

problem and try again. If still not
working, call Key Fob
support (888) 861-2651

38
Can’t get Vehicle Not paired See “Can’t get Module key
Diagnostics fob to pair with my vehicle”
Module Key Fob
to control vehicle No Internet Check internet connection
keyless entry connection to to smartphone or
system smartphone, computer. Start engine
computer or and watch for green or
module yellow LED activity. If LED
remains red, module has no
cellular connection

Function Check if the manufacturer

restricted supplied key fob can
by vehicle perform the same feature.
manufacturer If not, it is a vehicle
restriction. Read the
vehicle owner’s manual
about your remote keyless
entry system.

Can’t pair my Incompatible Must be iPhone with iOS

smartphone smartphone 5.0 or later or Android
to module with 2.2 or later and with
Bluetooth Bluetooth® 2.1 or higher.

Module wasn’t On the Settings menu

in Bluetooth® in the app, tap Vehicle
pairing mode Settings, then tap your
vehicle from the list, then
tap Bluetooth® Settings,
then tap the Discover
button and ensure blue
LED begins flashing every
second

Too far away Must be within 30 feet

from Vehicle of module for Bluetooth®
Diagnostics functions.
Module
39
©2013 Verizon Wireless. All Rights Reserved. verizonwireless.com
Todos los derechos reservados. verizonwireless.com/espanol