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Gabriela Doloiu

Gabriela Doloiu has over 15 years of experience in engineering and management roles in the telecommunications industry. She has worked for companies such as Vodafone, Ericsson, and Telekom Romania in positions including ITIL Service Transition Engineer, Change Manager, Network Operations Center Engineer, and Telesales Operator. Gabriela holds an MBA in Telecommunications Engineering and coaches others to help them achieve excellence and success in their careers.

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0% found this document useful (0 votes)
45 views5 pages

Gabriela Doloiu

Gabriela Doloiu has over 15 years of experience in engineering and management roles in the telecommunications industry. She has worked for companies such as Vodafone, Ericsson, and Telekom Romania in positions including ITIL Service Transition Engineer, Change Manager, Network Operations Center Engineer, and Telesales Operator. Gabriela holds an MBA in Telecommunications Engineering and coaches others to help them achieve excellence and success in their careers.

Uploaded by

Gabriela Doloiu
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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You are on page 1/ 5

 

Contact
0729618165 (Mobile)
Gabriela Doloiu
Engineer | Coach ‍
www.linkedin.com/in/gabriela- Bucharest, Romania
doloiu-21798723 (LinkedIn)

Summary
Top Skills
ITIL Service Transition I am both an Engineer and a Coach. I search for the Glimpse of
ITIL Service Operations Genius in people.
ITIL Service Design I help them on their road to success. I look for EXCELLENCE
beyond all limiting beliefs.
Languages
Engleză (Professional Working)
German (Elementary) Experience
French (Professional Working)
Vodafone
Italian (Professional Working)
IoT Change & Configuration Specialist
Spanish (Limited Working)
March 2016 - Present (6 years 10 months)
Bucharest, Romania

o Identify changes which may impact IoT service proposed within other
departments, OPCOs and partner
markets.
o Collaborate with colleagues in technical specialist roles to ensure impact
assessment is carried out.
o Monitor change performance ensuring that partners, 3rd parties and
customers adhere to agreed change processes and protocols inside Vodafone
o Review all failed changes to determine root cause, identifying and
progressing appropriate corrective actions within technical teams
o Identify, execute and offers support for improvement actions across relevant
support teams globally.
o Establish and maintain effective working relationships with change
governance and management teams across Vodafone Group and Local
Vodafone Partners
o Annalise the planned works in order to define the requirements for effective
implementation into the IT systems.
o Support the accuracy and integrity of configuration management information
and OSS capabilities for all Hardware and Software systems for M2M
Services.

Achievements:
- Deep understanding of Change Management process

  Page 1 of 5
   

- Improve intercation with LoB and customers

Ericsson
Change Manager
April 2015 - March 2016 (1 year)
Bucharest, Romania

- Key role in the Operations and Services Support Unit, by controlling the E2E
lifecycle of all changes that are requested to be implemented in customer's
infrastructure (working for clients such as: Vodafone Netherlands, KPN
Regatta, KPN VPN, MTN Nigeria and South Africa, as well as ITTE).
- Defining the Change Management process for new clients and projects.
- Validate and log all new change requests received onto Remedy or One TM.
- Communicate the Change Schedules (approved Change Requests / Planned
Works) with the customer, preparation and leading of the CAB (Change
Advisory Board).
- Performing internal audit for the Change Management process and initiate
improvement actions.
- Provide risk assessment and evaluation for all proposed changes and ensure
clear understanding, communication and mitigation of all risks.
- Impact/ Risk analysis execution and control for all requested Changes.
- Secure and influence all parties who need to perform action in the customer's
network.
- Inform in time all related parties when a change or planned work is to be
executed.
- Creating weekly and monthly reports for the governance meeting.
- Availability of procedures on SharePoint (Ericoll and Eridoc).

Achievements:
- GSC Reward and Recognition - for personal contribution to Change
Management delivery for MTN Nigeria account
- High understanding of the Change Management process
- Building strong relationships with external customers
- Ability to present data/reports periodically

Vodafone
4 years 11 months

Engineer, Regional Noc - Core, Netherlands


April 2013 - April 2015 (2 years 1 month)

  Page 2 of 5
   

- Investigating basic alarms on different equipment and technologies related to


Core Network (MSC, MGW, SGSN, GGSN, STP, ITP, Core and Edge Routers,
Switches, HLR-FE, CUDB) or to transport Networks (SDH, DWDM, IP);
- Using dedicated Trouble Ticketing applications for alarms handling and field
personnel dispatching;
- Handling and solving problems according to existing procedures, escalating
technical issues.
- Periodically performing telecom reports in order to reach the agreead KPIs;
- Offering periodical feedback in order to improve existing procedures and
documentation;
- Participating at training sessions in order to permanently improve technical
skills.
- Working with NGSA, HPOpenView, Ericsson OSS, TACACS, Cisco Prime
LAN Management, Cisco WCS Wireless Control Server, Cisco MWTM,
Huawei U2000

Achievements:
- improving interpersonal communication skills, working in a multicultural
environment.
- knowledge sharing with new team members (providing on-job trainings and
job aids).

Engineer, Regional NOC - RAN, Italy


April 2012 - April 2013 (1 year 1 month)
- Monitoring the Radio Access Network using fault management systems and
specific NMS.
- Investigating basic alarms in Regional RAN sites, using available resources
in NOC
- Handling and fast escalating to Security Operation Centre the security
incidents and to Back Office the technical problems in order to solve the
issues.
- Notyfing Critical incidents and follow-up until issue had been solved.
- Operating and expanding the Danubius NOC structure, meeting KPI's agreed
with clients, delivering operational excellence.

Achievements:
- improving my Italian language knowledge.
- delivering synergies local & regional, increasing the efficiency of Danubius
NOC.

Technician Dispatcher, Network Infrastructure - NOC Romania


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June 2010 - April 2012 (1 year 11 months)


- Maintaining Voice, Data and IT network infrastructure of Vodafone Romania,
- Monitoring and Investigating basic alarms, using available tools - NMS,
Temip and other monitoring applications;
- Analyzing root cause for occurred incidents, dispatching field personnel or
contractors;
- Providing notifications in due time and sending accurate information
regarding technical incidents to all agreed groups who can solve the issue as
soon as possible;
- Taking part to internal and external training sessions in order to permanently
improvie my technical skills.

Achievements:
- experience with Huawei, Ericsson, Nortel, Remedy ticketing tool.
- increase the technical knowledge level in order to improve monitoring and
troubleshooting processes for the Vodafone Romanian network.

Cedar Point Amusement Park


Housing Cleaning Attendant - Ohio, USA
June 2008 - September 2008 (4 months)
Ohio, United States

Ability to work effectively and achieve department goals under time constraints
and quality pressures.
Ability to maintain a calm demeanor during emotionally charged situation.

Telekom Romania
Telesales Operator, High Value & Save Desk
November 2007 - May 2008 (7 months)
inbound:
- to communicate with all costumers in order to provide specific information in
accordance with custumers request;
- to receive, register and process customers requests and complaints;
outbound:
- to contact the customers who intended to end their contract and to persuade
them otherwise.

Education
Transition Excellence with Rich Litvin

  Page 4 of 5
   

 · (2020 - 2021)

Coaching School
 · (2019 - 2020)

Universitatea „Politehnica” din București


Master of Business Administration (MBA), Telecommunications
Engineering · (2010 - 2012)

Universitatea „Politehnica” din București


Bachelor's degree, Telecommunications Engineering · (2005 - 2010)

Activity
10/18/2018, Gabriela Doloiu added candidate to Delivery Manager

10/29/2019, Gabriela Doloiu added candidate to aplicanti post SLA


Management_07.10_magda

10/29/2019, Gabriela Doloiu added candidate to Service Level


Management Specialist

11/23/2022, Gabriela Doloiu added candidate to IT Release Manager

11/23/2022, Ioana Iancu added a note

De citit CV

11/25/2022, Ioana Iancu updated candidate from IT Release


Manager

12/07/2022, Viewed by Andrei Vartanovici

  Page 5 of 5

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