Gabriela Doloiu
Gabriela Doloiu
Contact
0729618165 (Mobile)
Gabriela Doloiu
Engineer | Coach
www.linkedin.com/in/gabriela- Bucharest, Romania
doloiu-21798723 (LinkedIn)
Summary
Top Skills
ITIL Service Transition I am both an Engineer and a Coach. I search for the Glimpse of
ITIL Service Operations Genius in people.
ITIL Service Design I help them on their road to success. I look for EXCELLENCE
beyond all limiting beliefs.
Languages
Engleză (Professional Working)
German (Elementary) Experience
French (Professional Working)
Vodafone
Italian (Professional Working)
IoT Change & Configuration Specialist
Spanish (Limited Working)
March 2016 - Present (6 years 10 months)
Bucharest, Romania
o Identify changes which may impact IoT service proposed within other
departments, OPCOs and partner
markets.
o Collaborate with colleagues in technical specialist roles to ensure impact
assessment is carried out.
o Monitor change performance ensuring that partners, 3rd parties and
customers adhere to agreed change processes and protocols inside Vodafone
o Review all failed changes to determine root cause, identifying and
progressing appropriate corrective actions within technical teams
o Identify, execute and offers support for improvement actions across relevant
support teams globally.
o Establish and maintain effective working relationships with change
governance and management teams across Vodafone Group and Local
Vodafone Partners
o Annalise the planned works in order to define the requirements for effective
implementation into the IT systems.
o Support the accuracy and integrity of configuration management information
and OSS capabilities for all Hardware and Software systems for M2M
Services.
Achievements:
- Deep understanding of Change Management process
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Ericsson
Change Manager
April 2015 - March 2016 (1 year)
Bucharest, Romania
- Key role in the Operations and Services Support Unit, by controlling the E2E
lifecycle of all changes that are requested to be implemented in customer's
infrastructure (working for clients such as: Vodafone Netherlands, KPN
Regatta, KPN VPN, MTN Nigeria and South Africa, as well as ITTE).
- Defining the Change Management process for new clients and projects.
- Validate and log all new change requests received onto Remedy or One TM.
- Communicate the Change Schedules (approved Change Requests / Planned
Works) with the customer, preparation and leading of the CAB (Change
Advisory Board).
- Performing internal audit for the Change Management process and initiate
improvement actions.
- Provide risk assessment and evaluation for all proposed changes and ensure
clear understanding, communication and mitigation of all risks.
- Impact/ Risk analysis execution and control for all requested Changes.
- Secure and influence all parties who need to perform action in the customer's
network.
- Inform in time all related parties when a change or planned work is to be
executed.
- Creating weekly and monthly reports for the governance meeting.
- Availability of procedures on SharePoint (Ericoll and Eridoc).
Achievements:
- GSC Reward and Recognition - for personal contribution to Change
Management delivery for MTN Nigeria account
- High understanding of the Change Management process
- Building strong relationships with external customers
- Ability to present data/reports periodically
Vodafone
4 years 11 months
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Achievements:
- improving interpersonal communication skills, working in a multicultural
environment.
- knowledge sharing with new team members (providing on-job trainings and
job aids).
Achievements:
- improving my Italian language knowledge.
- delivering synergies local & regional, increasing the efficiency of Danubius
NOC.
Achievements:
- experience with Huawei, Ericsson, Nortel, Remedy ticketing tool.
- increase the technical knowledge level in order to improve monitoring and
troubleshooting processes for the Vodafone Romanian network.
Ability to work effectively and achieve department goals under time constraints
and quality pressures.
Ability to maintain a calm demeanor during emotionally charged situation.
Telekom Romania
Telesales Operator, High Value & Save Desk
November 2007 - May 2008 (7 months)
inbound:
- to communicate with all costumers in order to provide specific information in
accordance with custumers request;
- to receive, register and process customers requests and complaints;
outbound:
- to contact the customers who intended to end their contract and to persuade
them otherwise.
Education
Transition Excellence with Rich Litvin
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· (2020 - 2021)
Coaching School
· (2019 - 2020)
Activity
10/18/2018, Gabriela Doloiu added candidate to Delivery Manager
De citit CV
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