Multitech MTC-G3 User Guide
Multitech MTC-G3 User Guide
MultiConnect Cell
MTC-G3 User Guide
MULTICONNECT®CELL USER GUIDE
Copyright
This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of
Multi-Tech Systems, Inc. All rights reserved. Copyright © 2017 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information,
material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and non-
infringement.
Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of
Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Legal Notices
The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with
applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or
death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life
preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or
missile, nuclear, biological or chemical weapons or other military applications (“Restricted Applications”). Use of the products in such Restricted
Applications is at the user’s sole risk and liability.
MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE
UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR
COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES,
COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR
COMMUNICATIONS NETWORK USING THE PRODUCTS.
Contacting MultiTech
Knowledge Base
The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit http://www.multitech.com/kb.go.
Support Portal
To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com.
Support
Business Hours: M-F, 8am to 5pm CT
Warranty
To read the warranty statement for your product, visit www.multitech.com/warranty.go. For other warranty options, visit www.multitech.com/es.go.
World Headquarters
Contents
Chapter 1 – Product Overview ................................................................................................................................. 5
About the MultiConnect Cell Modem........................................................................................................................... 5
Documentation ........................................................................................................................................................... 5
Descriptions of LEDs...................................................................................................................................................... 6
Side Panels .................................................................................................................................................................... 7
Specifications ................................................................................................................................................................ 8
RS-232 9-Pin Female Connector ................................................................................................................................. 10
Power Draw MTC-G3 ................................................................................................................................................. 10
Dimensions.................................................................................................................................................................. 11
Serial ......................................................................................................................................................................... 11
USB............................................................................................................................................................................ 12
Installing a SIM Card ................................................................................................................................................... 13
Removing a SIM Card................................................................................................................................................ 13
Chapter 2 – Safety Warnings.................................................................................................................................. 14
Radio Frequency (RF) Safety ....................................................................................................................................... 14
Interference with Pacemakers and Other Medical Devices ...................................................................................... 14
Potential interference ............................................................................................................................................... 14
Precautions for pacemaker wearers ........................................................................................................................ 14
Hazardous Locations Warnings................................................................................................................................... 15
Class I, Division 2, Groups A, B, C, and D Hazardous Locations (US and Canada) .................................................... 15
Avertissements relatifs à l'installation et aux emplacements dangereux ................................................................ 15
ATEX (Europe only) ................................................................................................................................................... 15
Hazardous Location Special Considerations ............................................................................................................... 15
Antenna....................................................................................................................................................................... 16
Chapter 3 – Installing and Using the Device ........................................................................................................... 17
Installing the Device.................................................................................................................................................... 17
Placing Serial Devices in Power Save Mode.............................................................................................................. 17
USB Cable Recommendations................................................................................................................................... 18
Powering Down Your Device ...................................................................................................................................... 18
Mounting Device to Flat Surface................................................................................................................................. 18
Chapter 4 – Antenna and Activation Information................................................................................................... 19
Antenna....................................................................................................................................................................... 19
Antenna Information................................................................................................................................................... 19
Antenna Requirements/Specifications ..................................................................................................................... 19
Antenna System Cellular Devices................................................................................................................................ 19
Account Activation for Cellular Devices ..................................................................................................................... 19
Device Phone Number ................................................................................................................................................ 20
Serial USB
Documentation
The following documentation is available on the Multi-Tech Installation Resources website at
www.multitech.com/setup/product.go.
Document Description
MultiConnect Cell User Guide This document. Provides an overview, safety and regulatory information,
schematics, and general device information.
GPRS AT Commands Reference Configure the MTC-G3 with GPRS G3 AT Commands Reference Guide (part
Guide number S000546).
USB Driver Installation Guide for H5 Provides instructions for installing USB drivers on Linux and Windows systems
and G3 Devices (part number S000553).
Descriptions of LEDs
The top panel contains the following LEDs:
Power and Terminal Ready LEDs—The Power LED indicates that DC power is present and the TR LED
indicates when the unit is ready to receive data.
Modem LEDs—Two modem LEDs indicate carrier detection and link status.
Signal LEDs—Three signal LEDs display the signal strength level of the wireless connection.
LED Indicators
POWER Indicates presence of DC power when lit.
TR Terminal Ready. When lit, indicates connection to terminal emulation. When not lit,
indicates no terminal is present.
(for serial only)
CD Carrier Detect. Indicates established data connection when lit.
(for serial only)
LS Link Status.
OFF — No power to the device
Slow blink — The cellular radio is registered to the cellular network
Fast blink — Transmitting or receiving or if the SIM is not installed
PROG. SIGNAL Displays the strength of the cellular signal.
Note: The three PROG. SIGNAL LEDs can be controlled as follows:
GPIO2: Controls the LED with a single bar above it
GPIO3: Controls the LED with two bars above it
GPIO4: Controls the LED with three bars above it
For more information on using GPIO to control the LEDs, review the AT Command
Guide.
Side Panels
The device has connectors on either side. The figures that follow show the side panels.
Serial
USB
Note: The power-saving switch—which appears with the NORMAL and LOW POWER labels—is included
only on models that have a serial connector.
Specifications
Category Description
General
Performance GPRS Class 10
Frequency Bands Quad-band EGSM 850/900/1800/1900 MHz
Speed
Packet Data Up to 85.6 Kbps downlink and uplink
SMS
SMS Point-to-Point Messaging
Mobile-Terminated SMS
Mobile-Originated SMS
Connectors
Cellular Female SMA
RS-232 DE9
USB Mini-B, USB 2.0 high speed or better
Power 2.5 mm miniature screw-on, RS-232 models
Power Requirements
Voltage1 Serial: 5 V to 32 V DC
USB 5 V
Physical Description
Dimensions Dimensions are shown in the section “Dimensions” that follows.
Weight 8.2 ounces or 230 grams
Environment
Operating Temperature2 -40° C to +85° C
Humidity Relative humidity 15% to 93% non-condensing
Certifications, Compliance, Warranty
EMC Compliance EN 55022
EN 55024
Radio Compliance EN 301 511
EN 301 489-1
EN 301 489-7
Category Description
Safety Compliance UL 60950-1
IEC 60950-1
ANSI/ISA 12.12.01 2013 and CSA C22.2 No. 213
EN 60079-0:2012+A11:2013
EN 60079-15:2010
Warranty Two years
1
Optional power must be UL Listed ITE power supply marked LPS or Class 2 rated 7 to 32 V dc, 0.5 A . Certification
does not apply or extend to voltages outside certified range, and has not been evaluated by UL for operating
voltages beyond tested range.
2
Device has been tested up to +85° C. UL Recognized @ 40° C, limited by AC power supply. UL Recognized @ 65° C
when used with the fused DC power cable, part number FPC-532-DC.
Note: The radio’s performance may be affected at the temperature extremes. This is considered normal. There is
no single cause for this function. Rather, it is the result of an interaction of several factors, such as the ambient
temperature, the operating mode and the transmit power.
5 volts Cellular call box Average measured TX Pulse (AVG) Total inrush charge
connection no data current (amps) at Amplitude Current measured in
(amps) maximum power (amps) MilliCoulombs (mC)
GSM850Mhz 0.040 0.238 1.14 18.56
Serial
Sleep Mode Cellular call box Average TX Pulse (AVG) Total inrush
Current (amps) connection no measured current Amplitude charge measured
data (amps)) (amps) at Current (amps) in MilliCoulombs
maximum power (mC)
7 volts
GSM850Mhz 0.015 0.041 0.167 0.887 0.770
9 volts
GSM850Mhz 0.012 0.034 0.132 0.662 0.836
32 volts
GSM850Mhz 0.005 0.017 0.056 0.218 0.773
Dimensions
Serial
USB
The device is intended to be powered by a Certified SELV non-energy hazardous power supply.
Antenna
The antenna intended for use with this unit meets the requirements for mobile operating configurations and for
fixed mounted operations, as defined in 2.1091 and 1.1307 of the FCC rules for satisfying RF exposure compliance.
If an alternate antenna is used, consult user documentation for required antenna specifications.
Antenna Information
This device was approved with the following antenna:
Model Quantity
ANPB2-1HRA 1
ANPB2-10HRA 10
ANPB2-50HRA 50
Antenna Requirements/Specifications
Frequency range 824-960/1710-2170MHz
Impedance 50 ohm
VSWR <2.5:1
Radiation Omni directional
Polarization Linear horizontal
H5 Example
Step 1. Use a text editor to create a peer file containing the lines in the example below. (/dev/ttyACM0 may need
to be something like /dev/ttyS0 for a serial build). Save the file as /etc/ppp/peers/H5-peer.
Example peer file:
/dev/ttyACM0
connect "/usr/sbin/chat -v -f /etc/chatscripts/H5-chat"
noipdefault
usepeerdns
defaultroute
noauth
Step 2. Use a text editor to create a chat script containing the lines in the example below. In this example [APN]
should be replaced with the APN assigned by your cellular provider. Save the file as /etc/chatscripts/H5-chat.
Example chat script:
ABORT "ERROR"
ABORT "NO CARRIER"
ABORT "BUSY"
"" at+cgdcont=1,"IP","[APN]"
OK atd*99***1#
CONNECT ""
Step 3. Use the following command line to start pppd:
EV3 Example
Step 1. Use a text editor to create a peer file containing the lines in the example below. (/dev/ttyUSB2 may need to
be something like /dev/ttyS0 for a serial build). Save the file as /etc/ppp/peers/EV3-peer.
Example peer file:
/dev/ttyUSB2
connect "/usr/sbin/chat -v -f /etc/chatscripts/EV3-chat"
noipdefault
usepeerdns
defaultroute
noauth
Step 2. Use a text editor to create a chat script containing the lines in the example below. In this example [APN]
should be replaced with the APN assigned by your cellular provider. Save the file as /etc/chatscripts/EV3-chat.
Example chat script:
ABORT "ERROR"
ABORT "NO CARRIER"
ABORT "BUSY"
"" at
OK atd#777
CONNECT ""
Step 3. Use the following command line to start pppd:
/dev/ttyACM0
connect "/usr/sbin/chat -v -f /etc/chatscripts/MAT1-chat"
noipdefault
usepeerdns
defaultroute
noauth
Step 2. Use a text editor to create a chat script containing the lines in the example below. In this example [APN]
should be replaced with the APN assigned by your cellular provider. Save the file as /etc/chatscripts/MAT1-chat.
Example chat script:
ABORT "ERROR"
ABORT "NO CARRIER"
ABORT "BUSY"
"" at+cgdcont=1,"IP","[APN]"
OK atd*99***1#
CONNECT ""
Step 3. Use the following command line to start pppd:
Stop bit: 1
Flow control: hardware
To confirm communication with the device:
Type AT and press Enter.
If the device responds with OK, it is properly communicating.
AT+CSQ
The command indicates signal quality, in the form:
+CSQ: <rssi>,<ber>
Where:
1 (-111) dBm
1 0.2% to 0.4%
2 0.4% to 0.8%
3 0.8% to 1.6%
4 1.6% to 3.2%
5 3.2% to 6.4%
6 6.4% to 12.8%
Note: Signal strength of 10 or higher is needed for successful packet data sessions.
Example
A example response to AT+CSQ:
+CSQ: 15,1
AT+CREG?
If the device returns:
+CREG: 0,1
or
+CREG: 0,5
The device is registered.
If the device returns:
+CREG: 0,2
The device is in a network searching state.
CONNECT
You can send and receive data.
Exit Data Mode and Close Connection
To exit data mode and close the socket:
Enter the escape sequence:
+++
To close Socket 1, enter:
AT#SH=1
The device responds with OK.
To close the data connection, enter:
AT#SGACT=1,0
The device responds with OK.
Enter:
AT+CMGR=1
Example response:
AT+CMGF=1
OK
AT+CMGS="0001112222"
> How are you? <CTRL+Z to send>
+CMGS: 255
OK
Where 0001112222 is the phone number.
Deleting Messages
To delete one text message, enter:
AT+CMGD=I,#
where I is the index in the select storage and # is the delflag option. Enter:
0 Deletes message in the specified index.
1 Deletes all read messages. Leaves unread messages and stored device-
originated messages.
2 Deletes all read and sent device-originated messages. Leaves unread messages
and unsent device-originated messages.
3 Deletes all read messages and sent and unsent device-orginated messages.
Leaves unread messages.
4 Deletes all messages.
For example:
The CE mark is affixed to this product to confirm compliance with the following European Community Directives:
Council Directive 2014/30/EU on the approximation of the laws of Member States relating to
electromagnetic compatibility;
and
Council Directive 2014/35/EU on the harmonization of the laws of Member States relating to electrical
equipment designed for use within certain voltage limits;
and
Council Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical
and electronic equipment;
and
Council Directive 1999/5/EC on radio equipment and telecommunications terminal equipment and the
mutual recognition of their conformity.
1
Lead usage in some components is exempted by the following RoHS annex, therefore higher lead concentration
would be found in some modules (>1000 PPM);
- Resistors containing lead in a glass or ceramic matrix compound.
REACH Statement
Registration of Substances
After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation
1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view that Multi-Tech Systems, Inc. products would
be considered as “articles.” In light of the definition in § 7.1(b) which requires registration of an article only if it
contains a regulated substance that “is intended to be released under normal or reasonably foreseeable conditions
of use,” our analysis is that Multi-Tech Systems, Inc. products constitute nonregisterable articles for their intended
and anticipated use.
X Represents that the concentration of such hazardous/toxic substance in all the units of homogeneous
material of such component is higher than the SJ/Txxx-2006 Requirements for Concentration Limits.
O Represents that no such substances are used or that the concentration is within the aforementioned limits.
有害/有毒物质/元素