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Organizational Behavior Chapter 16 Quiz

This document summarizes a chapter about organizational culture from an e-textbook. It includes 10 multiple choice questions about key aspects of organizational culture, such as how culture is transmitted through stories, rituals, and socialization of new employees. It also addresses how culture can impact employee commitment and turnover. The questions cover topics like how management establishes cultural norms, and how an organization's culture may help or hinder it depending on its environment.

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322 views3 pages

Organizational Behavior Chapter 16 Quiz

This document summarizes a chapter about organizational culture from an e-textbook. It includes 10 multiple choice questions about key aspects of organizational culture, such as how culture is transmitted through stories, rituals, and socialization of new employees. It also addresses how culture can impact employee commitment and turnover. The questions cover topics like how management establishes cultural norms, and how an organization's culture may help or hinder it depending on its environment.

Uploaded by

Big Bob
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Chapter 16

Read chapter sixteen (“Organizational Culture”) in your e-text, answer these questions, and
watch the chapter 16 quiz video for course mentor clarification.

1) Manuel is a manager for a manufacturing company in which managers are expected to fully
document all decisions, and it is important to provide detailed data to support any
recommendations. Also, out-of-the-box thinking is dissuaded. Which characteristic of
organizational culture describes this aspect of Manuel's job?
a) low team orientation
b) high aggressiveness
c) low risk taking
d) low outcome orientation
e) high people orientation
Answer:

2) A strong culture should reduce employee turnover, because it results in ________.


a) a highly centralized organization
b) narrow spans of control
c) cohesiveness and organizational commitment
d) a highly formalized organization
e) an outcome-oriented organization
Answer:

3) Grace works for a pet store where everyone is committed to the happiness of the animals.
Often employees, bosses, and hourly workers alike, come into the store "off the clock" and
spend time training the animals. Everyone loves the store, the animals, and their jobs. This
attitude of her co-workers inspires Grace to do her best. Based on this information, we can
say that Grace is experiencing the effects of ________.
a) decentralization
b) organizational climate
c) high departmentalization
d) low formalization
e) high work specialization
Answer:

4) Culture is most likely to be a liability when ________.


a) the employees of the organization are highly skilled
b) the organization's environment is dynamic
c) the organization's management is highly efficient
d) the organization is highly centralized
e) the organization scores low on the degree of formalization
Answer:

5) Top management has a major impact on the organization's culture by ________.


a) establishing norms that filter down through the organization
b) ensuring a proper match of personal and organizational values
c) socializing new applicants in the pre-hiring phase
d) providing a framework for metamorphosis of new hires
e) properly rewarding employees' initiatives
Answer:

6) ________ is a process that helps new employees adapt to the prevailing organizational
culture.
a) Satisficing
b) Reciprocal interdependence
c) Socialization
d) Formalization
e) Social loafing
Answer:

7) When you start to accept the differences between your expectations and the reality of the
organization, you move into the ________ stage of socialization.
a) prearrival
b) post-arrival
c) acceptance
d) metamorphosis
e) post-encounter
Answer:

8) Bruce is new at Wayne Corp., but after a week he already knows that the founder of the
corporation started the business in his garage with only $4,000 and one client. This
information was most likely transmitted to Bruce by way of ________.
a) stories
b) material symbols
c) rituals
d) organizational charts
e) corporate chants
Answer:

9) Larry has an employee who is amazing at clearly seeing rules and enforcing them. He has
recently promoted her to the lead position in quality assurance. Which method of creating a
positive organizational culture is Larry utilizing?
a) rewarding more than punishing
b) building on organization strengths
c) using standardized practices
d) building on employee strengths
e) transmitting organizational culture through rituals
Answer:

10) Organizations that promote a spiritual culture ________.


a) use stories for transmitting the organizational culture to the employees
b) use wide spans of control
c) recognize that people seek to find meaning and purpose in their work
d) de-emphasize community differences within the organization
e) tend to downplay the importance of employee satisfaction
Answer:

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