STAFFING LATEST CBSE QUESTIONS

Question 1.Why is ’employment interview’ conducted in the process of selection?

Answer: An employment interview is a formal, in-depth conversation conducted to evaluate the applicant’s
suitability for the job in the process of selection. At the same time the interviewee may also seeks
information from interviewer (if needed).

Question 2. Alpha Enterprises is a company manufacturing water geysers. The company has a functional
structure with four main functions-Production, Marketing, Finance and Human Resource. As the demand for
the product grew, the company decided to hire more employees. Identify the concept which will help the
Human Resource Manager in deciding the actual number of persons required in each department

Answer: Workload analysis is the concept which will help the Human Resource Manager in deciding the
actual number of persons required in each department.

Question 3.Why is ‘Aptitude Test’ conducted in the process of selection? (CBSE, OD 2017)
Answer: An aptitude test seeks to measure the potential of individuals for learning new skills.

Question 4. Bhagwati Enterprises is a company engaged in the marketing of air-conditioners of a famous

brand. The company has a functional structure with four main functions—Purchase, Sales, Finance and
Staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the Human Resource Manager to find out the number and type of
personnel available so that he could decide and recruit the required number of persons for each department.
Answer: Workforce analysis will help the human resource manager to find out the number and type of
personnel available in the organization.

Question 5 Resolutions Pvt. Ltd. is a publishing company. Its book on Business Studies for class XII is in
great demand. As a result, the employees in the marketing department are always racing against time. The
employees have to work overtime and on holidays to cater to the demand.
Managers in the marketing department are under stress as they have to handle more than two territories. The
work stress has led to dissatisfaction among the employees and managers.
1. Name and explain the step of staffing process which has not been performed properly.
2. State the next two stages immediately following the step identified in part ‘a’.
Answer: The step of staffing process which has not been performed properly is:
Estimation of manpower requirements. The next two stages immediately following the step Estimation of
manpower requirement are as follows:
 Recruitment.
 Selection:

Question 6 Joseph Bros is a firm manufacturing jute lampshades. It uses leftover jute pieces from various jute
factories to manufacture economical lampshades which are supplied to various hotels in nearby towns. It
employs men and women from nearby villages as workers for creating good lampshade designs.
Joseph Bros, is not able to meet its targets. Namish, the supervisor of the company, was told to analyse the
reasons for the poor performance. Namish found the following problems and suggested certain solutions in
the working of the business. The number of workers employed was less than what was required for the
work. As a result, the existing workers were overburdened. The firm decided to search for new workers and
it asked the present employees to introduce candidates or recommend their friends and relatives to the firm.
This enabled the firm to ‘put people to jobs’ and assured the attainment of objectives according to plans.
1. Identify the functions of management being performed by the firm in the above situation.
2. Name the concept and its source used by the firm to attract more workers for the firm.

Answer: The ‘Staffing’ function of management is being performed by the firm. Recruitment is the concept
used by the firm to attract more workers to the firm. The firm is planning to use the external source of
recruitment i.e ‘Recommendation of present employees’ to attract more workers to the firm.
.
Question 7 Aakansha, Nikita and Parishma are the owners of a handicraft unit in the urban area of
Dibrugarh in Assam, which is involved in the manufacturing and marketing of Sital Pati, traditional mats
and Jappi (the traditional headgear). They decided to shift this manufacturing unit to a rural area with an
objective of reducing the cost and providing job opportunities to the locals. They followed the functional
structure in this organisation with a view to increasing managerial and operational efficiency. They assessed
and analysed the type and number of employees required, keeping in mind that they had to encourage the
women and the people with special needs belonging to the rural area. State the next three steps that they will
have to undertake for obtaining a satisfied workforce for their handicraft unit.

Answer: The next three steps that they will have to undertake for obtaining a satisfied workforce for their
handicraft unit are as follows:
 Recruitment:
 Selection
 Placement and Orientation

Question 8 Ashish, the Marketing Head, Raman, the Assistant Manager and Jyoti, the Human Resource
Manager of Senor Enterprises Ltd. decided to leave the company.
The Chief Executive Officer of the company called Jyoti, the Human Resource Manager and requested her
to fill up the vacancies before leaving the organisation. Informing that her subordinate Miss Alka Pandit was
very competent and trustworthy, Jyoti suggested that if she could be moved up in the hierarchy, she would
do the needful. The Chief Executive Officer agrees for the same. Miss Alka Pandit contacted Keith
Recruiters who advertised for the post of marketing head for Senor Enterprises Ltd. They were able to
recruit a suitable candidate for the company.
Raman’s vacancy was filled up by screening the database of unsolicited applications lying in the office.
1. Name the internal/external sources of recruitment used by Senor Enterprises Ltd. to fill up the above
stated vacancies.
2. Also state any one merit of each of the above identified source of recruitment.

Answer: The internal and external sources of recruitment used by Senor Enterprise Ltd. to fill up the above
stated vacancies are stated below:
 The vacancy for the post of Human Resource Manager has been filled up through Promotion.
 The vacancy for the post of Marketing Head has been filled up through the Placement
Agencies and Management Consultants.
 The vacancy for the post of Assistant Manager has been filled up through Casual Callers.
. The relative merit of each of the internal and external sources of recruitment used by Senor
Enterprise Ltd. to fill up the above stated vacancies are stated below:
 Promotion: It boosts the morale of not only the employee who is promoted but also of other
employees as they get an assurance that their competence will also be recognised in due course.
 Placement Agencies and Management Consultants provide specialised services to the
organisations to recruit technical, professional and managerial personnel at middle and top
level.
 Casual Callers as a source of recruitment reduces the cost of recruiting workforce in
comparison to other sources.

Question 9 Zenith Ltd. is a highly reputed company and many people wanted to join this company. The
employees of this organisation are very happy and they discuss how they came in contact with this
organisation.
Aman said that he was introduced by the present Sales Manager, Mr. John.
Benu said that he had applied through the newspaper and was appointed as the H.R. Manager.
Vaibhav said that he was neither related to any employee of the organisation nor was there any
advertisement in the newspaper, even then, he was directly called from IIM Ahmedabad from where he was
about to complete his MBA.
1. The above discussion is indicating an important function of management. Name the function of
management.
 2. The management function identified in part (1) follows a particular process. Explain the step of this
process which is being discussed in the above paragraph.(CBSE, Sample Paper 2015)

Answer:The function of management being referred to in the above lines is ‘Staffing’.

1. Recruitment is the step in the staffing process which is being discussed in the above paragraph..
The various sources of recruitment mentioned in the above paragraph are:
Aman: Recommendation of present employee.
Benu: Advertisement in newspaper Vaibhav: Campus recruitment.

Question 10 Blue Heavens Ltd. purchased a new machinery from Germany for manufacturing some auto
components. It was a cost-effective and quality production machine but during the production process,
manager observed that the quality of the production was not as per standards. On investigation, it was found
that there was lack of knowledge of using these hi-tech machines. So, frequent visits by engineers were
required from Germany but this resulted in high overhead charges.
Suggest what can be done to develop the skills and abilities of employees for producing quality products by
using these hi-tech machines. Also state how the employees or the organisation will be benefited by your
suggestion. (CBSE, Sample Paper 2015)
Answer: Training should be provided to the employees to develop their skills and abilities for producing
quality products by using these hi-tech machines.
The benefits of imparting training to the employee are as follows:
1. Better career:
2. Increased earnings: .
3. Increased efficiency: .
4. Improved motivation:

Question 11. The workers of Gargya Ltd. are unable to work on new computerised machines imported by the
company to fulfill the increased demand. Therefore, the workers are seeking extra guidance from the
supervisor and the supervisor is overburdened with frequent calls of the workers.
Suggest how the supervisor, by increasing the skills and knowledge of workers, can make them handle their
work independently.
OR
The workers of Vyam Ltd. are unable to work on new and hi-tech machines imported by the company to
fulfill the increased demand. Therefore, the workers are seeking extra guidance from the supervisors.
The supervisor is overburdened with the frequent calls of workers.
Suggest how the supervisor, by increasing the skills and knowledge of workers, can make them handle their
work independently?

Answer: The supervisor may provide Vestibule training to the workers in order to enable them handle their
work independently.

Question 12. Mohit Gupta is working with Yellow Security Services Ltd. He is also recruiting security
guards for the company. The company provides security services in Delhi and Noida at short notice to
various companies. The guards are recruited on a temporary basis. The guards provided by this company are
known for their honesty and punctuality. Mohit Gupta is well-known in his village for providing
employment to unskilled people.
1. Name the source of recruitment used by Yellow Security Services Ltd.
2. State any one disadvantage of this source of recruitment.

Answer:
1. External source of recruitment i.e. Labour contractor has been used by Yellow Security Services Ltd.
2. One disadvantage of the external source of recruitment is that the new employees may take longer
time to settle in the organisation.

Question 13.Prashant, the Director of a company, is planning to manufacture rugs for utilising waste
materials from one of his garment factories. He decided that this manufacturing unit will be set-up in a rural
 area so that people of that area will have more job opportunities. For this, he wanted four different heads for
Sales, Accounts, Purchase and Production Departments. He decided that one of them will be a differently-
abled person, another from a minority community and one from a disadvantaged section of society. He gave
an advertisement in the newspaper for the above vacancies.
1. Identify and state the next three steps Prashant has to follow in the staffing process after advertising
for the above vacancies.

Answer:The next three steps to be followed by Prashant in the staffing process after advertising for the
above vacancies are as follows:
 Selection:
 Placement and Orientation:
 Training and Development:

Question 14.Nishant, the director of a garment company, is planning to manufacture bags for the utilisation
of waste material from one of his garments unit. He has decided that his manufacturing unit will set-up in a
rural area of Odisha where people have very few job opportunities and labour is available at very low rates.
He also thought of giving equal opportunities to men and women.
For this, he wanted four different heads for sales, accounts, purchase and production. He gave an
advertisement and short listed ten candidates per post after conducting different selection tests.
1. Identify and state the next three steps for choosing the best candidate out of the shortlisted
candidates.
Answer:
1. The next three steps to be followed by Nishant in the selection process after giving an advertising
and short listing ten candidates per post after conducting different selection tests are as follows:
 Employment Interview:
 Reference and Background Checks: .
 Selection Decision:

Question 15.Harish, the director of a company, is planning to manufacture stuffed toys for utilising waste
materials from one of his garment factories. He decided that this manufacturing unit will be set-up in a rural
area so that people of that area will have more job opportunities. For this, he selected Rehman, Anita
Banerjee, Harpreet Kaur and Umesh (a differently abled but very intelligent and creative person in designing)
as the heads of Sales, Accounts, Purchase and Production Departments respectively.
1. Identify and state the next three steps that Harish has to follow in the staffing process after selecting
the heads of different departments.

Answer:The next three steps that Harish has to follow in the staffing process after selecting the heads of
different departments are as follows:
 Placement and Orientation:
 Training and Development:
 Performance Appraisal:

Question 16 Sahil, the director of a garments company, is planning to manufacture bags for the utilisation of
waste materials from one of his garments units. He decided that his manufacturing unit will be set up in the
rural area of Odisha where people have very less job opportunities and labour is available at a very low rate.
He also thought of giving equal opportunities to men and women.
For this, he selected S. Chatterjee, Inderjeet Kaur, Aslam and Sarabjeet as heads of the Sales, Accounts,
Purchase and Production Departments.
1. Identify and state the next two steps that Sahil has to follow in the staffing process after selecting the
above heads.

Answer: The next two steps that Sahil has to follow in the staffing process after selecting the above heads
are:
 Placement and Orientation:
 Training and Development:
 ADDITIONAL QUESTIONS
Question 1.Owing to the increased workload after demonetisation, the income tax employees of Karnataka
and Goa region had urged the centre to increase manpower of the I-T department by filling up 35%
vacancies which were lying vaccant. As there were confirmed reports about misuse of bank accounts,
foreign exchange mechanism, gold purchases and adoption of various other dubious means for investing the
unaccounted cash.
In context of the above case:
1. Identify and explain the function of management being discussed in the above lines.
2. Identify and explain the particular step related to the function of management as identified in part (1)
of the question which has already been performed. Also, state the next three steps to be performed
after this step.

Answer: Staffing is the function of management which is being referred to in the above lines.
1. The step in the process of staffing which has already been carried out is Estimating manpower
requirements.
The next three steps to be performed after estimating manpower requirements are described below:
 Recruitment:
 Selection:.
 Placement and Orientation:

Question 2.Sia plans to start a play school at a prime location in the city. She offers a partnership proposal
to her family friend Jyotika who has done a diploma in human resource management. As Sia understands
that human resource management is critical to starting and running the school. The school needs an
experienced and dynamic principal. It also needs talented and dedicated teachers and a competent
administrative staff. Therefore, after determining the organisational structure of the school she initiates the
staffing process with the help of Jyotika to fill in the various job positions as staffing is considered to be an
inherent part of human resource management.
In the context of the above case:
1. Outline the concept of human resource management.
2. Why is staffing is considered to be an inherent part of human resource management?
Answer:
1. Human Resource Management refers to the process of managing the employees within an
organisation as human factor is recognised as the most important instrument of success in an
organisation. Therefore, it is a specialised activity which may require the expertise of many people
depending upon the nature and size of the business.
2. Staffing is considered to be an inherent part of human resource management as it deals with the
human element of management and is concerned with obtaining, utilising and maintaining a
satisfactory and satisfied work force.

Question 3.Nakul belongs to a small village in Varanasi. Being the only literate person in his immediate
family, he decides to settle in a city. So he opens a sweets shop in Chandni Chowk, Delhi as he possesses
extraordinary culinary skills. Very soon he starts getting requests from his cousins in the village to engage
them in some kind of job in his business. Considering it to be his moral obligation, he engages five of his
cousins in his business without paying any specific attention to their individual capabilities. This leads to
wastage of materials, time, effort and energy, resulting in lower productivity and poor quality of products.
As a result, the profitability of his business starts falling. Soon, he realised that for the success of the
business it is essential that right kind of people must be available in right number at the right time.
In the context of the above case:
1. Identify and explain the function of management that has been overlooked by Nakul.
Answer: Staffing

Question 4.
Anuroop runs a law firm in Hyderabad. His firm offers valuable financial and legal consultancy services to
the clients. Whenever the firm hires any new employees, on the first day of their joining, they are welcomed
to the organisation and are given details about hours of work, holiday requests, sickness procedure, dress
code, lunch arrangements, introduced to the daily operations and key people in the workplace, etc. They are
also familiarised with the organisation’s policies and procedures, including complaints and dispute
resolution, sexual harassment, emergency exits and evacuation procedure.
In the context of the above case:
1. Name the type of training which is being referred to in the above lines.

Answer: Induction training is being referred to in the above lines.

Question 5. Srija runs an NGO under the name ‘Sarthak’ in Delhi. The organisation is engaged in offering
waste paper recycling services to all kinds of institutions in the Delhi NCR region. It also manufactures
custom made paper stationery out of recycled paper on order for the interested institutions at a very
competitive price. The website of ‘Sarthak’ provides a link to a Careers site wherein the people desirous of
joining the NGO can use simple Job Search to find the right opportunity for themselves. The NGO also
keeps a database of unsolicited applicants in its office so that job seekers may be notified of future
opportunities when they arise. Identify the two sources of external recruitment being used by the NGO
‘Sarthak’ by quoting lines from the paragraph.

Answer: The two sources of external recruitment being used by the NGO ‘Sarthak’ are as follows:
 Web Publishing:”The website of ‘Sarthak’ provides a link to a Careers site wherein the
people desirous of joining the NGO can use simple Job Search to find the right opportunity for
themselves”
 Casual Callers: “The NGO also keeps a database of unsolicited applicants in its office so that
job seekers may be notified of future opportunities when they arise.”

Question 6. Race Tech Ltd. is one of the top IT companies in India. The company does mass recruitment
each year from different colleges offering fresher level job to the final year students. This helps in recruiting
the brightest and the best available talent in the educational institutions.
1. Identify the source of external recruitment adopted by the company.
2. Explain briefly any three advantages of using the external sources of recruitment.
Answer:
1. Campus Recruitment is the source of external recruitment adopted by the company.
2. The advantages of using the external sources of recruitment are stated below:
 Qualified Personnel:
 Wider Choice:
 Fresh Talent:

Question 7.Prateek has started an advertising agency in Gurgaon. One of the page on his company’s website
contains the following information, “Welcome to all the visitors of this page who are looking for an
opportunity to make a career in the field of advertising. The openings are available in the company at
various levels, so don’t miss the chance.” This page includes a link to provide further details about the
vacancies available in terms of the desired qualifications, experience, personality characteristics and so on.
Through a continuous assessment of the number and types of human resources necessary for the
performance of various jobs and accomplishment of organisational objectives and in relation to the number
and type available, he gets the information on this page updated.
In context of the above case:
1. Identify and explain the steps in the staffing process being carried out by Prateek by quoting lines
from the paragraph.
2. Name the concept that relates to the details about the vacancies available in terms of the desired
qualifications, experience, personality characteristics and so on.
Answer:
1. The two steps in the staffing process being carried out by Prateek are as follows:
  Estimating the Manpower Requirements: It is the first step in the staffing process and is
carried out with the help of workload analysis (assessment of the number and types of human
resources necessary for the performance of various jobs and accomplishment of organisational
objectives) and work force analysis (assessment of the number and type available).
“Through a continuous assessment of the number and types of human resources necessary for
the performance of various jobs and accomplishment of organisational objectives and in relation
to the number and type available.”
 Recruitment: Recruitment may be defined as the process of searching for prospective
employees and stimulating them to apply for jobs in the organisation.
“One of the pages on his company’s website contains the following information, “Welcome to
all the visitors of this page who are looking for an opportunity to make a career in the field of
advertising. The openings are available in the company at various levels, so don’t miss the
chance.”This page includes a link to provide further details about the vacancies available.”
“..he gets the information on this page updated.”
. Job description is the concept that relates to the details about the vacancies available in terms of the
desired qualifications, experience, personality characteristics and so on.
.
Question 8.Sunidhi runs a KPO (Knowledge Process Outsourcing) in Gurgaon. The services provided by
her firm include all kinds of research and information gathering in fields such as financial market, medicine,
animation and design, etc. Sunidhi believes that the success of the company can be achieved mainly through
the people it chooses to employ. Therefore, she aims to attract the best people and provides them
innumerable opportunities to enhance their knowledge and skill relevant to their position.
In context of the above case, identify and explain the aspects of staffing being taken into consideration by
Sunidhi by quoting lines from the paragraph.

Answer: The three aspects of staffing being taken into consideration by Sunidhi are as follows:
1. Recruitment: “she aims to attract the best people”
2. Selection “Sunidhi believes that the success of the company can be achieved mainly through the
people it chooses to employ.”
3. Training: .“..provides them innumerable opportunities to enhance their knowledge and skill relevant
to their position.”

Question 9 Anushka is doing a course in fashion designing from an institute of repute. As a part of the
course, she has been asked to take on-the-job training in an export house for a fortnight in order to gain an
insight about various practical aspects related to designing. Anushka, through the references from her senior,
joins an export house owned by an upcoming designer, Nandita.
In context of the above case:
1. Name the type of training which Anushka has been asked to undertake.
2. Explain briefly any one method for providing off-the-job training.
Answer:
1. Internship Training is the type of training which Anushka has been asked to undertake.
2. Vestibule training is a popular method for providing off-the-job training.

Question 11. Sunder Lai runs a security service providers agency. Considering that psychological testing is
a critical step for judging the potential of the prospective candidates for a career in law enforcement, he uses
various types of psychological tests as part of the selection processes. This is done to ensure that potential
new officers are emotionally and psychologically suited to carry out the requirements of the job.
In context of the above case:
1. Briefly outline any one more type of test that Sunder Lai may use to assess the potential of the
prospective candidates.
2. Briefly outline the steps involved in the selection process after conducting the assessment tests.
Answer:
1. Interest Tests: Interest tests are used to know the pattern of interests or involvement of a person.
2. The further important steps in the process of selection, after conducting assessment tests are as
follows:
 Employment Interview:
 Reference and Background Checks:.
 Selection Decision:
 Medical Examination
 Job Offer:
 Contract of Employment