VISION 20/20

PROGRAMMING SOFTWARE
USER’S GUIDE

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 Vision 20/20
User’s Guide

Table of Contents
Introduction.................................................................................................................................................4
1. Program Installation.................................................................................................................................4
2. Login........................................................................................................................................................5
3. Software Compatibility with firmware earlier than 4.0............................................................................6
4. Meter Configuration using Vision 20/20..................................................................................................6
5. Main Screen.............................................................................................................................................8
5.1 Configuration...............................................................................................................................8
5.2 Enable warnings.........................................................................................................................11
5.3 Protocol Version.........................................................................................................................11
6. Settings Screen.......................................................................................................................................12
6.1 Meter tab...................................................................................................................................14
6.2 Registers tab...............................................................................................................................16
6.3 Demand Settings tab..................................................................................................................18
6.4 Date and Time............................................................................................................................21
6.5 Disconnect Switch tab................................................................................................................21
6.6 Tests tab.....................................................................................................................................22
7. Display Settings......................................................................................................................................24
8. AMR/AMI Settings..................................................................................................................................34
8.1 AMR (ERT) Protocol....................................................................................................................35
8.2 Packet Information.....................................................................................................................35
8.3 ERT Type.....................................................................................................................................36
8.4 Packet Structure.........................................................................................................................37
8.5 Multiple ERT (SCM) Transmission...............................................................................................37
9. Security Keys Setting..............................................................................................................................39
10. Time-Of-Use (TOU)...............................................................................................................................40
10.1 TOU Settings.............................................................................................................................40
10.2 Daylight Saving Time Settings...................................................................................................42
11. Load Profile Settings............................................................................................................................44
11.1 Load Profile Settings.................................................................................................................44
11.2 Load Profile Read/View............................................................................................................46
12. Event Log.............................................................................................................................................47
13. Manage Users Settings.........................................................................................................................51
13.1 Change Password.....................................................................................................................53

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14. Phasor Diagram....................................................................................................................................53

15. Meter Error List....................................................................................................................................54
15.1 List of Possible Errors...............................................................................................................55
Appendix A. List of Used Types of Communication....................................................................................58
Revision History.........................................................................................................................................59

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Introduction

Vision 20/20 Programming Software is designed to program both XT & ST models and 4.XXX
firmware versions of the Vision Metering product line. The low cost model is not supported by
Vision 20/20 version 4 and later. Vision 20/20 is also used to program and read all operating
parameters and settings of the meter, including the communication modes of Hunt AirPoint and
Vision’s Data on Demand RF communication circuitry, if equipped. The software communicates
with the meter utilizing ANSI C12.18 and C12.19 standards.

1. Program Installation

 Start by running the “Setup, Vision2020-<version>-win32.exe” file provided and the

installation process will begin

 Use the wizard to install Vision 20/20

 Open the executable Optocom Driver.exe located in the Vision 2020 folder under
program folder on the hard drive

After starting 20/20 for the first time login user Supervisor and password is 2020. To run the
application it is necessary to select a COM port for the attached optical probe. This is accomplished
by selecting settings tab and then selecting COM settings from the main screen. After the initial
selection the program will save the COM setting for future use.

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2. Login

The Vision 20/20 software features the ability to create users with different access privileges. The
login screen is shown in Figure 1. The default login user names are Supervisor, Technician, and
User. Later these users can be deleted or their rights changed. Refer to Section 13 for information
regarding creating and managing user permissions.

Figure 1

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3. Software Compatibility with firmware earlier than 4.0.

Meters containing firmware earlier than 4.0 will not communicate with Vision 20/20. An error
message will be displayed and a previous version of the software would be opened.

4. Meter Configuration using Vision 20/20

Before the meter can communicate with Vision 20/20 software, the selection of a COM port must be
completed. To select a COM port, click on the Application Settings tab and select the desired COM
port. By default, the software will select the previously used COM port. Optical probes are often
changed during installation and maintenance operations, so it is necessary to ensure the correct
COM port is selected before the reading of a meter is attempted. The COM Port is displayed in the
main title of the Vision 20/20 software, as shown in Figure 2

Figure 2

The Configuration screen is the first and main screen. The “Read Meter” button retrieves all
configuration data present on the meter. The Program Meter button programs all configurable data
present within the open instance of Vision 20/20 to the meter. In addition, the Configuration screen
provides a multitude of useful data which can be viewed by pressing the Read Meter button. Refer
to Section 7 for more information about programmable meter display settings.

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Notes:
1. The meter must be energized to perform any read or write functions.
2. Optical probe must support baud rate 9600, 8 bits, no parity serial port communication
parameters.

If communication module embedded to the meter is suppoting Internet protocol, select Cell Modem
options to interrogate a meter. Two Internet parameters are available for it: Server Name or IP Address
and Port #. Usually, an Internet provider supplies IP address and module manufacturer provides used
port.

Communication Module selector is reserved for future use.

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5. Main Screen

5.1 Configuration

The Configuration screen is opened by default and is shown in Figure 3. Entire settings set can be
read by clicking the Read Meter located on the bottom left corner.

Observe the File, Edit, Phasor Diagram, Meter Error List, Application Settings and Help drop down
menus located on the upper task bar.

Figure 3

 The File tab allows the user to open, save as, save special, and generate report,
import, and export, log out, or exit. Example on Figure 4.

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Figure 4

 The Phasor Diagram and Meter Error List tabs are not selectable until the meter has
been read. Refer to Section 14 for detailed information on the Phasor Diagram
function.

 The Application Settings tab allows the selection of COM port, Enable Warnings,
Change password, Radio Not Supported or Check Old Protocol Version. This is shown
in Figure 5. The Security Key selection is only available when the present key won’t
provide access to the meter. This selection provides the opportunity to input a
different key. Refer to Section 9 for additional information on Security Key Settings.

 The Help tab allows user to select About or Help. By clicking on the Help tab, it is
possible to select Shortcut Keys. Shortcut Keys are provided to help expedite
routine tasks through macros bound to user selectable keys, as shown in Figure 6.

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Figure 5

Figure 6

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5.2 Enable warnings

Located in the Application Settings tab of the task bar as shown in Figure 6, it is possible to enable
warning messages when performing certain functions in Vision 20/20.

 To enable or disable any individual warning message, simply click to add or remove
the checkmark.

5.3 Protocol Version

Located in the Application Settings tab, shown in Figure 6, is the Check Old Protocol Version option.
If the meter being programmed has firmware newer than version 4.0, this option may be unselected
to speed up the programming process. If an attempt is made to read a meter without Check Old
Protocol Version enabled and the meter has firmware older than 4.0, the meter will not be read and
will not give any errors for read failure.

Clicking on the Read Meter button located on the bottom left corner, will load all of the data read
from the meter and populate the empty fields throughout the different tabs. This is shown in Figure
7.

 The status bar is located at the bottom of the screen and shows progress of the read
and write processes
 The initial reading provides basic information such as date, time, serial number, and
firmware version. If the presence of a battery or switch is detected, it will be
indicated on the right side of the configuration screen
 The Reset Meter button will reset errors and all accumulated registers.
 The Program Meter button located in the middle above the Reset Meter button will
send all current settings to the meter.
 As shown in Figure 7, the Update Firmware button updates the firmware on the
meter and displays the current version on the screen. If the Update Firmware
button is inaccessible, refer to Section 13 for assignment of privileges and user
management.
 Upon clicking the Update button a prompt will appear to select the firmware file to
send to the meter
 For ease of recognition, the Meter ID is a customized ID number which can be
assigned to each meter, limited to 20 characters. The Meter ID is assigned by
entering the desired Meter ID followed by clicking the Program Meter ID button
 Observe that the switch is closed. To change the position of the switch, click on
either the Open or Close buttons. The status of the switch will be displayed as either

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Charging or Ready. In approximately one minute, the capacitor will be charge to a

level where the meter can safely change the position of the switch. When charging
is complete, Ready will be displayed indicating that the switch position can be
changed. Refer to section 6.3 for switch recognition issues.
 To validate the settings sent to the meter, check the Validate box and click Program
Meter button. It is possible to verify that the settings were programmed to the
meter by checking the Meter Settings # field
 It is possible to reset register values by checking the Reset Values box followed by
clicking the Program Meter button. This will reset errors, demand and registers. This
action does not reset the event logs or load profiles

Figure 7

6. Settings Screen

The second tab is Settings and will open the screen shown in Figure 8. This screen allows seeing the
following selections:

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Figure 8

The Settings tab contains the following sub-tabs:

1. Meter
2. Registers
3. Demand
4. Date and Time
5. Tests
6. Disconnect Switch. This tab appears if checkbox Disconnect Switch on the Meter tab is checked.

6.1 Meter tab

This tab let user to set general meter option and contains the following sections:
1. Form. Is is not available for edit. A meter form and class can be selected by the meter
manufacturer.

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2. Transformer Ratio. Lets to adjust meter readings to used voltage and current transformers
ratios. This selection is not enabled unless meter is transformer rated. Examples of such
meters are: Forms 3, 4, 5, 6, 8, 9, 10.
Example: If a Current Transformer ratio is 200:5 then 200 should be entered in this box.
Entering the Transformer Ratio values alone would not affect rate of change for billing
registers – it would only affect Voltage and Current reading on the display. The
kWh=kWh*(VTR*CTR) box must be checked to apply CTR and VTR to billing registers.
3. Pulse Settings. Lets to set meter Watt-hour ratio per pulse (Kt parameter). Watt-hour per
revolution for disk emulator (Kh) is always equal 10 pulses of Kt and it is not adjustable. The
checkbox Reverse Allowed has to be checked to register received energy. This box also
suppress the Tamper error.
4. Volt. Thresholds. These options are used to register deviations of normal voltage in the
event log. Sag threshold: meter generates event record if voltage drops below n% of
nominal voltage. Swell threshold: meter generates event record if voltage exceeds n% of
nominal voltage.
5. Hardware. This section contains settings for used extra hardware.
1. Battery box has to be checked if an external battery is used for the internal clock.
Firmware monitors voltage of the battery in this case. If selected LCD Mode, the meter
shows accumulated kilo-Watt-hours with no power. If Power Net Sync. Box is checked
meter synchronize its clock with network frequency.
2. Disconnect Switch box has to be checked if a disconnect switch is installed in in the
meter. The tab Disconnect Switch with the parameters appears in the settings.
3. Magnetic Switch box is checked if need to show Diagnostic screen and a meter is
equipped with this switch. See the section 7. Display Settings for more details. This
option is supported on XT meters.
4. Extended EEPROM box is read-only and indicates if extra non-volatile memory chip is
installed. Used only in the meters based on the XT-E platform.
5. SPI Write Reboot box can be checked if a communication module uses Serial Peripheral
Interface (SPI). In this case, a meter reboots any time if receives a write command via
this interface.
6. Pulse Relay box is used for the KYZ board installed in the meter. User can program
Wh/Pulse ratio for the board if this box is checked. Vision provides two types of KYZ
boards: one-channel and two-channel boards. The two-channel board uses disconnect
switch connector, therefore the boxes Uses switch connector and Disconnect Switch are
mutually exclusive.

Figure 9

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7. Flow Control box is used with the special energy flow detector. This board shares the
same micro controller inputs/outputs as KYZ board, therefore the box mutually exclusive
with the Pulse Relay box.

6.2 Registers tab

This tab contains two sub-tabs: Configure and Update Data.

The Configure tab contains two windows and lets a user to set meter registers.

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Figure 10

The left window provides a list of all supported sources of summations and demands. Drag an item
to the right window to set desired combination of the sources.
Limitations:
1. Currently meter firmware does not support demands programming.
2. Maximum number of summations is 5.

User can select self-read schedule on this tab. Three options are available: None, Daily or Weekly.
Use the Program Registers button to send selected sources to the meter.

Meter registers can be set manually using the Update Data tab as shown in Figure 11.

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Figure 11

This tool can be used to manually update register values for meter change outs during billing cycles.
As shown in Figure 11, it is possible to select the desired register variables, enter the value in the
Register Value field, and then set the values to the meter.

 Select the register to be updated and place the new value in the Register Value field.
 Clicking the Set Value button will send these values to the meter.
 The Reset Registers data will reset registers to zero and the Reset Error button will
reset errors.

6.3 Demand Settings tab

The Demand Intervals section consists of four fields (see Figure 12). Interval Type which can be
None, Block or Rolling. The Interval Length, in minutes, is selectable from the dropdown menu.

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Figure 12

 If Rolling Demand is selected, the Demand sub-interval length must be selected

followed by number of sub-intervals. (ex. For a 30 minute total time rolling interval
with 6 sub-intervals, select an interval length of 5 minutes and 6 for the number of
sub-intervals)
 The Demand Lockout Time field sets the minimum time between demand resets, in
minutes, and may not be set higher than 255
 Demand Power Up Time sets a delay for demand after power to the meter is
restored
The section Automatic Demand Reset describes schedule for reset automatically:
 None
 Daily
 Weekly. Selection of this option adds Day of Week combo box.
 Monthly. Adds a date of month (1...31) combo box.

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 Custom. Adds custom days to reset. Up to 140 custom days are available. If this option is
selected, a new tab “Custom Reset Schedule” appears next to “Configure” tab.

Figure 13

Reset days can be selected by clicking left mouse button. The blue rectangle as it is shown
on the Figure 13 appears after mouse pointer moves to another place. To unselect click a
selected day again.
The Export button can be use for save selected dates to xml file. The Import button is for
restore schedule from a previously saved xml file.
 Work Days. Adds the interval in work days between resets. The range is from 1 to 255
days. This option is experimental.
If a meter is programmed with the checked box Enable Manual Reset, the meter right upper button
can be used for reset, otherwise this button is disabled.
Use the Reset Demand button for reset manually, the Program Demand Settings to send selected
demand settings to the meter and the Read Demand Settings to read data from the meter.

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6.4 Date and Time

The system and meter time options are shown in Figure 14. The Date and Time field provides the
computer system clock information as a reference for meter clock information. The Vision2020
application shows date and time in format based on system settings.

Figure 14

 The system time zone is changed by clicking the Change button and then selecting
the appropriate time zone.
 The Set Meter Time button will synchronize the meter clock with the system clock.
The system information about Daylight Saving Time (DST) also will send to the meter.
If the meter is equipped with a battery, the date and time need to be programmed.
DST is used by Time-Of-Use, if the DST events are scheduled.
 The time zone can be changed by clicking the Change button. Limitation: A meter
firmware does not use Time Zone information, only local time.
 System settings are transferred to the meter when clicking the Set Meter Time
button.

6.5 Disconnect Switch tab

This tab is available only if Disconnect Switch box is checked in the Meter tab (see 6.1 Meter tab for
details).

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Figure 15

The Settings group lets user to select switch Control Board Type. It has to match board version
installed in the meter. There are four versions of control boards:
1. External (version 1);
2. HawkEye: board embedded to HawkEye™ meters;
3. External board used with UL meter boards;
4. Embedded to XT-E boards.

The correct selection is usually done by manufacturer.

In this group, a user can set a current threshold value. The meter will disconnect from the network, if
load exceed this limit. The threshold does not work, if the current value set to 0 or unchecked Enable
Current Limit.
In the Control group is shown actual status and error (if it is exists) and lets user to operate switch to
open or close.

6.6 Tests tab

The meter is capable of select output pulses between kWh and kVARh for test purposes. The Test
Settings section can be used to generate select pulses. Meter keeps this setting in non-volatile
memory and it is important to restore proper pulses type for use a meter in the field. When reactive
pulses are selected the meter shows the character ‘$’ in the display upper left corner with every
pulse.

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Figure 16

A user also be able to send the Reboot Meter command to the meter.

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7. Display Settings

Display settings contain two tabs: Settings and Sources. The Settings tab is used to set common for
all modes parameters and scrolling parameters for each mode.

Figure 17

Vision 20/20 provides four mode options for displays; Normal, Alt, Test, and Diagnostic.
The Time On parameter describes how much seconds need to show each screen. Mode Hold Time
determines time in minutes for each mode. When timer expires meter switches to the Normal
mode. The Diagnostic mode uses the same parameters as Alternate mode.
The section Display Second Row lets a user to choose what information to show in the second row
of the meter display. If Show ID Code is enabled, Instant demand will not be displayed in the second
row, 3-digits Id codes will be shown for each source instead. In this case, the extra column ID appears
in the right window of the Source tab and enables to type in the 3-digit ID number for each source
item.
Enabling Show Instant Demand will initiate a meter to show the instantaneous demand for some
sources not using the second row. This is a three digit reading that appears below the KWh
registration on the LCD display.

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In order to switch to the Diagnostic Display a meter board has to be equipped with a magnetic
sensor. In this case a magnet from the optical probe can be used.

Figure 18

Magnetic Sensor in the meter switches to

Diagnostic Display

Meter localization is available by selecting Date and Time formats. Three options for Date Format:
1. YY-MM-DD (default)
2. MM-DD-YY
3. DD-MM-YY
and two options for Time Format:
1. 24 hours (default)
2. 12 hours

kWh Display and Demand Display sections let a user to select desired number of total digits on the
meter display and place decimal point separator. Currently meter can display up to six digits on the
display. If selected the option Record Negative Value in the section kWh Net Display, a minus sigh
will be shown for negative values at the left side of the display, therefore, only 5 digits can be used in
this case.
User can switch meter to Normal, Alternate or Test modes from the section Select Meter Display
Mode.
The Sources tab determines what sources can be shown on the meter display. Up to 73 sources can
be selected for a single meter. To program each display mode simply drag an item from the left list to
the right. To delete an unwanted item drag it in opposite direction – to any place on the left window,
or use keyboard Del button. To remove all items from the right window use the Ctrl+D buttons.

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Figure 19

The popup menu appears after the mouse right click on any place of the left window:

Figure 20

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All sources can be visible on the left if selected Show All Sources. Default are visible only relevant
sources for selected meter form and other settings. For example, if the meter form is 2S, kWh Phase
B and C sources are hidden, or Time-Of-Use sources are not visible if TOU is not used.

 Read Display Settings button initiates to read current meter display settings;
 The Program Display Settings button sends the selected settings from tabs settings and
sources to the meter. Vision 20/20 validates all sources and removes non-relevant before
sending data to the meter.
List of available sources.
Group Source Name Available when
1 Energy kWh Total Delivered
2 kVAh Total Delivered
3 kVArh Total Delivered
4 kWh Total Received Reverse checked
5 kVAh Total Received Reverse checked
6 kVArh Total Received Reverse checked
7 kWh Total Net Reverse checked
8 kWh Phase A Delivered Not forms 1S,2S,3S,22S
9 kWh Phase B Delivered Not forms 1S,2S,3S,22S
10 kWh Phase C Delivered Not forms 1S,2S,3S,22S
kWh Phase A Received Not form 1S,2S,3S,22S and
11
Reverse checked
kWh Phase B Received Not form 1S,2S,3S,22S and
12
Reverse checked
kWh Phase C Received Not form 1S,2S,3S,22S and
13
Reverse checked
14 kWh Total Delivered Rate A TOU programmed
15 kWh Total Delivered Rate B TOU programmed
16 kWh Total Delivered Rate C TOU programmed
17 kWh Total Delivered Rate D TOU programmed
18 kWh Total Delivered Season 1 TOU programmed
19 kWh Total Delivered Season 2 TOU programmed
20 kWh Total Delivered Season 3 TOU programmed
21 kWh Total Delivered Season 4 TOU programmed

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Group Source Name Available when

22 kWh Total Quadrant1
23 kWh Total Quadrant2
24 kWh Total Quadrant3
25 kWh Total Quadrant4
26 kVArh Total Quadrant1
27 kVArh Total Quadrant2
28 kVArh Total Quadrant3
29 kVArh Total Quadrant4
30 Prev kWh Total Delivered (Pr3) Demand programmed
31 Prev kVAh Total Delivered (Pr4) Demand programmed
32 Prev kVArh Total Delivered (Pr5) Demand programmed
Prev kWh Total Received (Pr6) Demand programmed,
33
Reverse checked
Prev kVAh Total Received (Pr7) Demand programmed,
34
Reverse checked
Prev kVArh Total Received (Pr8) Demand programmed,
35
Reverse checked
1 Power kW Max Demand Demand programmed
2 kVA Max Demand Demand programmed
3 kVAr Max Demand Demand programmed
4 kW Instantaneous Demand
5 kVA Instantaneous Demand
6 kVAR Instantaneous Demand
7 kW Cumulative Demand Demand programmed
kW Continuous Cumulative Demand programmed
8
Demand
kW Max Demand Rate A Demand and TOU
9
programmed
kW Max Demand Rate B Demand and TOU
10
programmed
kW Max Demand Rate C Demand and TOU
11
programmed
12 kW Max Demand Rate D Demand and TOU

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Group Source Name Available when

programmed
13 Prev kW Max Demand (Pr0) Demand programmed
14 Prev kVA Max Demand (Pr1) Demand programmed
15 Prev kVAr Max Demand (Pr2) Demand programmed
Prev kW Max Demand Rate A Demand and TOU
16
programmed
Prev kW Max Demand Rate B Demand and TOU
17
programmed
Prev kW Max Demand Rate C Demand and TOU
18
programmed
Prev kW Max Demand Rate D Demand and TOU
19
programmed
kW Max Demand Season 1 Demand and TOU
20
programmed
kW Max Demand Season 2 Demand and TOU
21
programmed
kW Max Demand Season 3 Demand and TOU
22
programmed
kW Max Demand Season 4 Demand and TOU
23
programmed
kW Max Demand Season 1 Rate Demand and TOU
24
A programmed
kW Max Demand Season 1 Rate Demand and TOU
25
B programmed
kW Max Demand Season 1 Rate Demand and TOU
26
C programmed
kW Max Demand Season 1 Rate Demand and TOU
27
D programmed
kW Max Demand Season 2 Rate Demand and TOU
28
A programmed
kW Max Demand Season 2 Rate Demand and TOU
29
B programmed
kW Max Demand Season 2 Rate Demand and TOU
30
C programmed
31 kW Max Demand Season 2 Rate Demand and TOU

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Group Source Name Available when

D programmed
kW Max Demand Season 3 Rate Demand and TOU
32
A programmed
kW Max Demand Season 3 Rate Demand and TOU
33
B programmed
kW Max Demand Season 3 Rate Demand and TOU
34
C programmed
kW Max Demand Season 3 Rate Demand and TOU
35
D programmed
kW Max Demand Season 4 Rate Demand and TOU
36
A programmed
kW Max Demand Season 4 Rate Demand and TOU
37
B programmed
kW Max Demand Season 4 Rate Demand and TOU
38
C programmed
kW Max Demand Season 4 Rate Demand and TOU
39
D programmed
1 V_rms, I_rms, PF, Angles V_rms Phase A
V_rms Phase B Not forms 1S, 2S, 3S, 4S, 5S,
2
12S, 22S, 25S, 26S, 32S
3 V_rms Phase C Not forms 1S, 2S, 3S, 4S, 22S
4 I_rms Phase A
I_rms Phase B Not forms 1S, 2S, 3S, 4S, 5S,
5
12S, 22S, 25S, 26S, 32S
6 I_rms Phase C Not forms 1S, 2S, 3S
7 Angle Phase A
Angle Phase B Not forms 1S, 2S, 3S, 4S, 5S,
8
12S, 22S, 25S, 26S, 32S
9 Angle Phase C Not forms 1S, 2S, 3S, 22S
Angle Voltage Phase B to A Not forms 1S, 2S, 3S, 4S, 5S,
10
12S, 22S, 25S, 26S, 32S
11 Angle Voltage Phase C to A Not forms 1S, 2S, 3S, 22S
12 Power Factor Phase A Not forms 1S, 2S, 3S, 22S
13 Power Factor Phase B Not forms 1S, 2S, 3S, 4S, 5S,

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Group Source Name Available when

12S, 22S, 25S, 26S, 32S
14 Power Factor Phase C Not forms 1S, 2S, 3S, 22S
15 Power Factor Total
Coincident PF (max. KVA) FW supported, Demand
16
programmed
Coincident PF Prev. (max. KVA) FW supported, Demand
17
programmed
Coincident PF Self-read (max. FW supported, Demand
18
KVA) programmed
19 Net Frequency
20 Chip Temperature
21 Kt Constant
22 Kh Constant
1 Date & Time Meter Date
2 Meter Time
3 kW Demand Date Demand programmed
4 kW Demand Time Demand programmed
5 kVA Demand Date Demand programmed
6 kVA Demand Time Demand programmed
7 kVAr Demand Date Demand programmed
8 kVAr Demand Time Demand programmed
9 Demand Reset Date Demand programmed
10 Demand Reset Time Demand programmed
11 kW Previous Demand Date Demand programmed
12 kW Previous Demand Time Demand programmed
13 kVA Previous Demand Date Demand programmed
14 kVA Previous Demand Time Demand programmed
15 kVAr Previous Demand Date Demand programmed
16 kVAr Previous Demand Time Demand programmed
17 LP Interval remaining time Load Profile programmed
Demand Interval remaining Demand programmed
18
time

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Group Source Name Available when

kW Demand Date Season 1 Demand and TOU
19
programmed
kW Demand Time Season 1 Demand and TOU
20
programmed
kW Demand Date Season 2 Demand and TOU
21
programmed
kW Demand Time Season 2 Demand and TOU
22
programmed
kW Demand Date Season 3 Demand and TOU
23
programmed
kW Demand Time Season 3 Demand and TOU
24
programmed
kW Demand Date Season 4 Demand and TOU
25
programmed
kW Demand Time Season 4 Demand and TOU
26
programmed
1 Miscellaneous Segments check
2 Meter Serial Number
3 TOU Season & Rate TOU programmed
4 Demand resets counter Demand programmed
5 Firmware version
6 Meter Identifier Only last 6 characters

If Show ID Code is disabled, some selected sources require to show extra information in the second
row instead of instantaneous demand. All possible information are the following:

3-Character Second Row Meaning

"EOI" End Of max demand Interval
"UA " Apparent energy(VAh) or demand(VA)
"VAr" Reactive energy(VARh) or demand(VAR)
Power Factor. ‘$’ can be:
- ‘A’ for phase A
"PF$" - ‘b’ for phase B
- ‘c’ for phase C
- ‘t’ for Total

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3-Character Second Row Meaning

Current-to-Voltage angle. ‘$’ can be:
- ‘A’ for phase A
"An$"
- ‘b’ for phase B
- ‘c’ for phase C
"Hz " Frequency in Herz
"CU " Cumulative Demand
"CCU" Continuous Cumulative Demand
"rE " Demand Reset Date
Meter Date.
"d-*"
‘*’ is day of week: Sun=1, ... Sat=7
"r-$" TOU Rate $: ‘a’, ‘b’, ‘c’, ‘d’,
"SEr" Serial #
"t°C" Temperature °C
" *" 12-hour time indicator: ‘a’ is AM, ‘P’ is PM
Reset time.
"rE*"
* is ‘a’ is AM, ‘P’ is PM
Previous Demand or Energy. ‘#’ can be a one of the following numbers:
0 - kW,
1 - kVA,
2 - kVAr
3 - kWh Total Delivered
"Pr#"
4 - kVAh Total Delivered
5 - kVArh Total Delivered
6 - kWh Total Received
7 - kVAh Total Received
8 - kVArh Total Received
"LP " Load Profile
"dE " Demand
"Id " Meter ID #, last 6 digits
"Cot" Coefficient Kt
"Coh" Coefficient Kh
"S1$" Season1-Rate$
"S2$" Season2-Rate$
"S3$" Season3-Rate$
"S4$" Season4-Rate$

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3-Character Second Row Meaning

"S$*" Reset time, Season1..4, ‘*’ is ‘a’ is AM, ‘P’ is PM
" q$" Active Quadrant $
"rq$" Reactive Quadrant $
" A" Phase A
" b" Phase B
" c" Phase C
"A-$" Volt Angle <phase A>-to-<phase $>. ‘$’ can be ‘b’ or ‘c’
Coincident PF to max kVA demand event. ‘$’ can be:
‘A’ - Actual max demand,
"Co$"
‘P’ - Previous max demand,
‘S’ - Max demand from self-read snapshot,

8. AMR/AMI Settings

The AMR/AMI screen allows the selection of all the parameters associated with Hunt Airpoint
transmission and/or Vision’s protocol for Data on Demand. This screen is shown in Figure 21.

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Figure 21

8.1 AMR (ERT) Protocol

Selectable options include SCM (AirPoint Radio/ERT), Data-on-Demand protocol, or a combination of

the two. The SCM transmission is compatible with Itron’s ERT™ system. Reception of the Data on
Demand transmission requires the use of a Vision Metering Radiogate.
If the meter is not equipped with a radio or if the radio isn’t needed then the radio of
option should be selected

8.2 Packet Information

 It is possible to set the strength of the radio transmission through altering the Signal
Strength field, selectable from 1-20, with 18 as default
 To set the time between the ERT or Data on Demand transmissions, alter the
Transmission Interval field. The most commonly used settings are between 2 and
30 seconds

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 The IDM Usage Interval may also be set, selecting between 1.25, 1.5 or 5 minute
intervals

Figure 22

8.3 ERT Type

There are three ERT types supported by Vision 20/20.

 Singlephase meters are typically set to 5, but some utilities use 8
 Polyphase meters are typically set to 8
 Meters equipped with multiple ERTs default to type 8

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8.4 Packet Structure

The packet structure is the stream which is sent from the meter for use with the Data on Demand
system.

 Two items in this structure are selectable for the customer. Item number 3 may be
mVa, kW Max or Received Energy. Item number 4 may be Volt or Date-Time. It is
important when using EndSight, that the packet structure matches the selections
programed into the meter

Note: Packet selections programmed to meter must match structure in EndSight.

8.5 Multiple ERT (SCM) Transmission

In order for a meter to transmit through AMR, it requires an AirPoint module. Vision 20/20 supports
up to five ERTs.

 By clicking the dropdown menu for each ERT it is possible to select the desired
value to transmit as well as set the desired number of decimals to display. This is
shown in Figure 23
 It is possible to read the AMR settings that are currently on the meter by clicking
the Read AMR button located at the bottom right corner

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Figure 23

 Once all the data has been entered for programming, it is possible to program all
the selected options and values to the meter by clicking the Program AMR
button

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9. Security Keys Setting

The Security Settings screen is only available in Supervisor mode, shown in Figure 24. A user can add
multiple keys and store it in the computer.

Figure 24

A meter can accept two types of keys: regular printed strings and hexadecimal bytes. In the last case
the checkbox in the column Hex must be checked for selected row. One hexadecimal byte is
described by two hex. numbers from 0 to 9 and from A to F. For example, as it is shown on the
screenshot (Figure 24) in the first line, the following sequence AB-CD-01-02-03-04 describes 6-byte
key. The Hyphen character will be inserted automatically.

The Last Used key will be shown in the bottom part of this tab for the last successful meter read.
To update the used key need to perform the following steps:
1. Click the "Create" button. Enter a new key. Check the box in the column "Hex" for the
hexadecimal key.
2. Save the list.
3. Select the new key you just enter and click "Program Meter" button. The selected key
replaces the last Used Key.

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Notes:
 The limitation for the security keys is 16 characters/hexadecimal bytes.
 Upon initial programming, the security key currently in that meter will be
displayed. Changing the security key is accomplished by typing the new key in
and then verifying it before clicking the Program Key button.

 If the security key is changed, it must be stored or saved in a secure location.

This is very important because once the security key is changed, there is no
“back door” to unlock the meter and reprogram. The security key can be
customized at the factory prior to shipping at the customer’s request.

10. Time-Of-Use (TOU)

10.1 TOU Settings

After clicking on the TOU tab, the screen in Figure 25 will appear. At the top left corner is a field
labeled TOU Schedule.

Figure 25

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 If None is selected, then the entire screen remains blank with the exception of the
Clear TOU Tables button. Utilize this button to erase any current TOU tables in the
meter
 Upon selection of Open TOU Schedule, select the TOU schedule file. By choosing
New TOU Schedule, the screen populates with available sections to choose settings
as shown in Figure 26.

Figure 26

The features available include:

 Up to 4 programmable seasons
 Up to 4 rates per day
 Saturdays, Sundays and holidays can be programmed with separate tier schedules
 10 year calendar with a separate holiday schedule for recurring and nonrecurring
holidays.

The Day Type Schedule is located at the top of the screen. Monday through Friday is Type 1 of tier
schedule. Saturday and Sunday are selectable between Type 2 and Type 3. The “Type” is used to
tell the meter which Tier Schedule from which to draw instructions.

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 Type 1 typically has the complex schedule of up to 4 seasons and up to 4 rates per
day in each season. Programming this schedule is complex and should be thought
through thoroughly before programming any variables
 The Tier Schedule has four tabs for each of the four seasons. There can be as few as
one season or as many as four, with the seasons being defined by the calendar
located at the bottom of the screen. It is necessary to select the desired type of
season before selecting the season start date. These options are located at center
right of the screen and are Automatic Season Change, Automatic Season Change
with Demand Reset (a demand reset will be performed at the time of season
change).
 The Calendar Section is located at the bottom and it contains three tabs to choose
from: Non-Rec (this is a non-recurring schedule where all the events take place one
time at specified day), Fixed-Rec (a fixed date like Christmas, New Year’s or 4th of
July, i.e. events are recurring at specified day every year) and Float-Rec (where the
calendar is fixed and changes are made based on floating dates like Memorial Day or
Labor Day. A schedule may be developed for each one of these categories. Under
each header click on the field and choose from the dropdown menu.
 In the Tier Schedule, click on the fields under: Schedule, Hour, Minute and Rate
and select one of the options from the dropdown menu. Under Calendar: click on
the fields under Month, Date, Year and Action and select one of the options from
the dropdown menu
 It is possible to use the Read TOU button to read the current TOU settings on the
meter. Once the meter has been read and changes have been made to setting
selections, the modified settings may be sent back to the meter utilizing the
Program Updates button. The Program TOU button is ideal for sending the chosen
settings repeatedly to multiple meters

Notes:
1. Maximum of 64 tier schedule records can be entered for all four seasons
2. Maximum of 68 non-Rec dates
3. Maximum of 28 Fixed-Rec or Float-Rec dates

10.2 Daylight Saving Time Settings

Daylight Saving Time (DST) change can be set in the meter only using TOU data. It is not necessary
describe whole set of tier schedule. To program DST is enough to perform the following steps.

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1. Tier Schedule tab: add two rows for Type 1 and Type 2 as shown in Figure 27.

Figure 27

2. In the Calendar / Fixed Recurring tab add row and select January 1st,, This Day Only and
Season 1 as it is shown below:

Figure 28

3. Add two rows to Calendar / Float Recurring tab describing Spring and Fall changing time
events as it is shown below.

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Figure 29

4. Program a meter with this TOU settings. With these setting in 2017 DST will begin on Sunday,
March 12 and end on Sunday, November 5. DST events will occur at 2:00 AM.

11. Load Profile Settings

11.1 Load Profile Settings

The Load Profile Settings screen is shown in Figure 30. There are twelve channels of Load Profile
settings that can collect data. After selecting the number of channels desired, each channel may be
set to a particular value from the dropdown menu for individual channels. The values stored in the
load profile are in the form of pulses and directly relate to the Kh of the meter. Current per phase,
volts, amps, and power factor are not available. However, when available the values stored will be
real values and not pulses. Figure 31 shows the dropdown menu for a given channel. Note that this
section is for data acquisition, not for management of user permissions. Refer to Section 13 for User
Permission Management.

 It is possible to modify the load profile interval by checking the appropriate box. The
number of days can be selected by either scrolling with the up and down arrows or
clicking the field and typing in the desired number
 By checking the box at the bottom left corner the load profile can be saved. The
load profile feature may be unselected by simply choosing 0 channels in the
 Number of channels box

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Figure 30

The section at the bottom of the screen of Figure 30 shows the numbers of days until memory
overwrite. The displayed number determines the amount of time allowed between data
collection cycles without loss of data. The selection of different numbers of channels will change
this timeline.

The available values vary according to meter form. The selectable values under each channel are
listed below:

● kWh delivered Per Phase

● kVAh delivered
● kVARh delivered
● kWh received Per Phase
● kWh delivered Rate (A. B, C, D)
● Min voltage Per Phase
● Max voltage Per Phase

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Figure 31

11.2 Load Profile Read/View

The Spreadsheet View tabs provide the ability to view load profile records from the meter. The
spreadsheet view is shown in Figure 32.

 Populating the Spreadsheet views is accomplished by clicking the Read Load

Profile button. The screen will populate with records in the assigned intervals
which were selected in the setting screen
 The load profile may also be reset by clicking the Reset Load Profile button. A
loaded profile record can be saved by checking the box for Save Read Load
Profile. The data will be output in a .csv file format

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Figure 32

12. Event Log

The Event Log screen shown in Figure 33 is in Spreadsheet View. From here it is possible to select
Tree View or Settings. The Tree View is similar in format and is shown in Figure 35.

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Figure 33

 The Settings tab displays the current event settings from the meter. Here as shown
in Figure 34, it is possible to enable or disable standard and manufacturing events to
be recorded. This is accomplished by clicking on the enabled field for each event.
This will toggle the selection between Yes and No

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Figure 34
 To send the chosen event log selections, click the Program Event Log Settings
button. By clicking on the Read tab, it is possible to read the event long by selecting
between 10, 20, 50, 100 and All. Click the Read Event Log button to display data
stored on the meter. When reading the events, the screen will populate as shown in
Figure 33. The fields for Date, Time, Username, Event and Details will be filled in

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Figure 35

The following events may be displayed in the Event Log screen:

1. Standard Events
 Primary Power Down  Test Mode Started
 Primary Power Up  Test Mode Stopped
 Time Change  Configuration Error
 Proc Invoked  Self-Check Error
 Table Written To  RAM Error
 End Device Programmed  ROM Error
 Communication Terminated Normally  Nonvolatile Memory Error
 Communication Terminated Abnormally  Clock Error
 Reset List Pointers  Measurement Error
 Update List Pointers  Low Battery Error
 Demand Reset Occurred  Low or Loss Potential
 Daylight Saving Time On  Demand Error
 Season Changed  Temper Error
 Rate Changed  Reverse Rotation Error
 Special Schedule Activation

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2. Manufacturing Events
 Settings Updated  Radio Error
 CALIB Updated (Calibration)  Bad Batt (Battery)
 Switch On  PSEM Connected
 Switch Off  ALL STDFLAGS Cleared
 Tamper Wire Wrong  ALL MFGFLAGS Cleared
 EEPROM Error  Switch Error

From the screen in Figure 34, it is possible to also reset the event log by clicking on the Reset Event
Log button. The event log may be saved (in .csv format) by checking the box for Save Read Event
Log.

13. Manage Users Settings

The screen shown in Figure 36 is only accessible by the Supervisor. Changes may be made to other
user’s permissions to access the various menus.

Figure 36

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 The Current Users section shows the existing logins and respective passwords.
 The New User button allows the Supervisor to add a new user. The window box Add
User appears (Figure 37). After giving the new user a name and password, select the
Access Mode (User, Technician or Supervisor). Next, select the desired available
privileges. Lastly, click the Add User button. For the Supervisor mode all the
privileges are checked and grayed. For the User mode the Program privileges are not
available.

Figure 37

 To remove a user, select the desired user and click the Remove User button. The
Supervisor assigned to ID 1 is the default user and cannot be deleted.
 To modify current users, select a user. The window box Modify User appears on the
top of the current window. Change the access mode, password and/or privileges
desired followed by clicking the Modify button.

Note: Password for the current user can be changed using the Settings tab located in the top
menu, when logged in with the respective user name and password.

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13.1 Change Password

To change a user password, select a user and click Change Password at the bottom left of the screen.
As shown in Figure 38, a login window prompts the current password followed by the new
password. Enter the new password again to confirm and click the CHANGE button.

Figure 38

14. Phasor Diagram

The Phasor Diagram is a diagnostic tool provided in Vision 20/20. The tab for this action is located at
the top of the Configuration screen between Application Settings and Help. This section is
unavailable until the meter is read. After the meter has been read it is possible to click this
selection to see the screen showed in Figure 39.

 This tool provides data regarding voltage and voltage angle of each phase as well
as the current and current angle of each phase
 Also presented here are the power factor and the instantaneous values per
phase
 The color code for the diagram itself is (Red-Phase A, Green-Phase B, Blue-Phase
C). The phasor diagram can be saved as .jpg format using the save button

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Figure 39

15. Meter Error List

This is available only after a meter has been read and is accessible from the task bar. Clicking on this
tab opens the screen shown in Figure 40. From here it is possible to see the errors listed by code
and description. From this location it is possible to also reset the errors by clicking the Reset Error
button.

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Figure 40

15.1 List of Possible Errors

The following is a list containing errors and their corresponding codes. Each error scrolls through the
meter display and is not combined with others. Errors marked with * are serious errors and do not
allow the display to continue scrolling.

Display
Name Code Cause Required Action
Blocking
ERR_UNPROGRAMMED 001 No Meter is not programmed This error is set when
or in a factory default firmware takes default
state setting data during
initialization after
power was up.
ERR_CONFIG 002 Yes Meter detected a Currently not
configuration error supported by meter
ERR_SELFCHK 003 Yes Meter detected a self- Reset the meter.
check error:
Meter tried to recover
reading data from backup
memory after power was

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Display
Name Code Cause Required Action
Blocking
up and did not found any
good records
ERR_RAMFAILURE 004 Yes Meter detected a RAM Currently not
Memory failure supported by meter
ERR_ROMFAILURE 005 Yes Meter detected a ROM Currently not
Memory failure supported by meter
ERR_NONVOLMEMFAILURE 006 Yes Meter detected a non- Call to the
volatile memory failure. manufacturer if this
Meter tried to save error has not gone
reading data in the after 5 minutes.
EEPROM memory
unsuccessfully.
ERR_CLOCK 007 No Meter detected a clock Currently not
error supported by meter
ERR_MEASUREMENT 008 Yes Meter detected a Currently not
measurement element supported by meter
error
ERR_LOWBATTERY 009 No Meter detected a low Replace the battery
battery error
ERR_LOWLOSSPOTENTIAL 010 No Meter detected one of Check the meter
the device potential that connection to the
is below a predetermined network.
value. Check if the meter
form-factor settings
matches the faceplate
label.
ERR_DEMANDOVERLOAD 011 No Meter detected a demand Currently not
threshold overload supported by meter
ERR_POWERFAILURE 012 No Meter detected a power Cycle meter power.
failure. Power register in Call to the
the computation engine manufacturer if this
was corrupt error has not gone.
ERR_TAMPERDETECT 013 Yes Meter detected tamper Reset the tamper flag.
activity. Used on meters
with the tamper sensors
ERR_REVERSEROTATION 014 No Meter detected reverse Currently not

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Display
Name Code Cause Required Action
Blocking
rotation supported by meter
ERR_RADIO 101 Yes Meter detected an error Cycle meter power.
in the radio chip. Used on Call to the
meters with the radio manufacturer if this
communication error has not gone.
ERR_POWERSWITCH 102 No Meter detected a power Replace switch board
switch error. Used on or power switch
meters with the
connect/disconnect
switch. Can be switch
board or switch
malfunctioning
ERR_NOTCALIBRATED 103 No Meter is not calibrated Calibrate the meter

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Appendix A. List of Used Types of Communication

Software can communicate with Vision meters using the following types of communication:
• Optical interface. Used ANSI C12.18 protocol.
• Ethernet via TCP/IP protocol. Network Interface Card has to be inserted to the meter;
• LTE via TCP/IP protocol. Modem card has to used as path-through media;

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Revision History

Date Author Comments

08/05/2015 Jacob Kon
Maria Jimenez Changed content, updated to firmware 4.81, Changed screen
03/10/2017
shots
Formatted document, change numeration on pics, corrected
03/10/2017 Isabel Freire
and added hyperlinks
Updated Display and User Manager sections, reordered
04/25/2017 Alex Sachinski
screenshots
06/16/2017 Alex Sachinski Added 10.2 Daylight Saving Time Settings
06/23/2017 Alex Sachinski Appendix A. List of Used Types of Communication
Updated 6.3 Demand Settings tab. Added Figure 13 Custom
10/10/2017 Alex Sachinski
Demand Schedule
Updated 6.3 Demand Settings tab section and 7. Display
10/25/2017 Alex Sachinski
Settings
10/26/2017 Alex Sachinski Updated 9. Security Keys Setting section
Updated 7. Display Settings section. Added meter second
12/13/2017 Alex Sachinski
row information

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