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Quality Management System Questions

A quality management system (QMS) is a set of business processes, procedures, and policies that aims to deliver high customer satisfaction and value. It ensures the delivery of high quality products and services through systematic action across all areas of a company. Implementing an ISO 9001 certified QMS leads to clear responsibilities, efficient processes, better customer understanding, and improved performance. Regular external audits ensure the system meets requirements and drives continuous improvement.

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225 views3 pages

Quality Management System Questions

A quality management system (QMS) is a set of business processes, procedures, and policies that aims to deliver high customer satisfaction and value. It ensures the delivery of high quality products and services through systematic action across all areas of a company. Implementing an ISO 9001 certified QMS leads to clear responsibilities, efficient processes, better customer understanding, and improved performance. Regular external audits ensure the system meets requirements and drives continuous improvement.

Uploaded by

Fajardo, Jarice B.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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What Is Quality Management System (QMS)?

A quality management system, or QMS, can be defined as a set of business processes,


procedures, and policies to deliver high value and customer satisfaction. Operations,
processes, business offerings, and company ethics are included in QMS. This
comprehensive system is extremely beneficial for the organization implementing it in all
areas.

Frequently Asked Questions (FAQs)

Which is the Capgemini corporate quality management system?

One of the prominent examples of the QMS is Capgemini. The company follows the ‘IT:
ISO 27001’. Moreover, an information technology company follows the knowledge
management approach concerning the QMS.

What is the ISO 9001 quality management system?

ISO 9001:2015 has certain specifications and requirements for the QMS of organizations.
The company should be regularly able to meet customer satisfaction, deliver high-
quality offerings, and improve organizational processes.

What is the purpose of a quality management system?

The main purpose of a QMS is to ensure the delivery of high-quality offerings to


customers. In addition, it seeks to ensure customer satisfaction. Furthermore, QMS is
comprehensive and comprises different aspects of an organization – people, resources,
capital, etc.

How to implement a quality management system?

Companies take it upon themselves seriously to implement QMS. Meanwhile, many


firms even employ quality management software for better program execution.

1. WHAT ARE THE GOALS OF A QUALITY MANAGEMENT SYSTEM?

With a quality management (QM) system, a company strives to achieve the following goals through
systematic action in all areas:

The ability of the product and services to meet customer expectations can be understood and evaluated
on a continual basis. · The effectiveness of systematic action can be measured on a regular basis. · The
quality of the products or services related to customer needs can be continuously improved.
2. WHAT VALUE DOES A QM SYSTEM ADD?

A QM system aims at improving quality. The primary objective is to improve product and service quality
as well as customer satisfaction. A quality management system ultimately influences the maintenance
and expansion of the customer base and thus the financial performance of the company. With the ISO
9001 standard you can establish processes that define how your organization operates and addresses a
dynamic business environment.

3. CAN A COMPANY ACTUALLY B ECOME EFFICIENT USING ISO 9001 CERTIFICATION?

With ISO 9001 certification, an independent third party confirms the implementation of a functional QM
system. This requires that the QMS be more stringently assessed than might be the case if it is evaluated
internally. Adherence to and regular verification of ISO 9001 requirements leads to more efficiency and
better performance.

4. WHAT ARE THE BENEFITS OF A QUALITY MANAGEMENT SYSTEM?

The benefits of a certified QM system according to ISO 9001 are: · Clear responsibilities. ·
Straightforward processes that are generally better implemented. · Greater confidence in management.
· Better relationships with suppliers. · Better understanding of customer needs. · Improved leverage with
regard to vis-a-vis banks and insurance companies. · Competitive advantage, e.g. in the case of public
tenders.

5. WHAT ARE THE PREREQUISITES FOR IMPLEMENTING AND CERTIFYING A QMS?

Prerequisites for implementing a QM system are: The will to act systematically. · The will to lead
transparently. Prerequisites for the certification of an ISO 9001 quality management system are: ·
Understanding of ISO 9001. · The willingness to explain (especially to document) the system. · The
willingness to explain (especially to document) activities

6. WHAT EXACTLY IS THE CERTIFICATION PROCESS IN ACCORDANCE WITH ISO 9001?

1. Preliminary audit (optional) The auditors conduct a preliminary assessment. In doing so, they
determine which requirements of the ISO 9001 standard, if any, have already been implemented in your
company.

2. Certification audit The certification process occurs in two stages. The audit team checks, among other
things, whether your quality management system already meets the requirements of the ISO 9001
standard. Then you have to demonstrate the practical application and effectiveness of your quality
management system.

3. Conferral of certificate After successful certification, your company will receive the certificate for a
quality management system that complies with ISO 9001. It certifies compliance with the standard(s)
and commitment to adherence with the requirements. In addition, your company will be entered into
our online certificate database, Certipedia, and you can advertise the certification of your quality
management system with the TÜV Rheinland seal.

4. Surveillance audits within the framework of annual surveillance audits, we check the continuous
optimization of the processes and ascertain whether your company has maintained its compliance with
the standard.
5. Recertification By recertifying within three years, you will be able to proceed with your process of
continuous improvement as well as document your commitment to partners and customers

6. CAN THE ISO 9001 CERTIFICATION BE COMBINED WITH OTHER CERTIFICATIONS?

ISO 9001 is a sector-neutral standard and therefore suitable for the certification of quality management
systems of all companies. Audits according to ISO 9001 can be combined with other industry-specific
audits for quality management systems as well as other management systems. Take advantage of a
combined certification!

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