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Overview

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Ahmad Masoom Jamshidi
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28 views1 page

Overview

Uploaded by

Ahmad Masoom Jamshidi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Overview:

ISO 9001:2015 is the internationally recognized standard for Quality Management Systems
(QMS). It provides a framework to ensure that an organization consistently meets customer and
regulatory requirements while enhancing customer satisfaction through continuous improvement.
This standard is applicable to any organization, regardless of size or industry, which seeks to
improve quality and operational efficiency.
Benefits:

 Enhanced Customer Satisfaction: Consistently meeting customer expectations


improves satisfaction and builds loyalty.
 Operational Efficiency: Streamline processes and improve productivity by identifying
and eliminating inefficiencies.
 Market Differentiation: Certification demonstrates your commitment to quality,
enhancing your company’s reputation and competitiveness.
 Risk Management: Identify and mitigate risks in your processes, reducing the chances
of errors and nonconformities.
 Continuous Improvement: Establish a culture of ongoing evaluation and improvement,
ensuring your QMS adapts to changing needs.

Process & Steps Involved:

1. Agreement: Formalize the agreement with the certification body (CB), outlining the
scope and requirements.
2. Planning: Develop a detailed plan for implementing ISO 9001:2015, including timelines
and assigned responsibilities.
3. Registering the Company with the CB: Officially register your company with the
certification body.
4. Initial Assessment (if required): Conduct a preliminary assessment to identify gaps and
areas for improvement.
5. Stage 1 Audit: The audit team conducts a document review and assesses the readiness of
your QMS.
6. Audit Document Review and Approval: The certification committee reviews and
approves the audit documentation.
7. Stage 2 Audit: The audit team conducts an onsite assessment to verify the
implementation and effectiveness of your QMS.
8. Audit Review and Final Decision: The certification committee reviews the audit
findings and makes a final decision on certification.
9. Printing and Delivering the Certificate: Upon successful certification, the certificate is
printed and delivered to your company.

Eligible Companies:
Any company seeking to improve its quality management practices and enhance customer
satisfaction can pursue ISO 9001:2015 certification.

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