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Y
D
ED
R
R
A
M
U
K
A
D
This workbook is based on Handbook of
N
Retail Liabilities. This book provides hands
A
on to know basic knowledge of our Bank.
N
A
K
VE
VI
LA

Workbook on Operations and Services.

U
D
D
YE

BARODA APEX ACADEMY, GANDHINAGAR

r.
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y:
B
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Workbook ON operations and services

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INDEX

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Sr. No Description of Topics Page

D
No.

ED
01. KYC-AML-CFT POLICY 3-21

R
02. Cash Handling at Branches 22-32

R
03. Locker Operations 33-44

A
M
04. BCSBI 45-52

U
05. Customer Service and Grievance Mechanisms 53-55

K
A
06. Revenue Leakage in Operations 56-58

D
07. Preventive Vigilance in Operations 59-63
N
A
08. Fraud Management 64-70
N

09. GST AND TDS 71-74

A

10. Deceased Claim 75-78

K
VE

11. Premises Management 79-84

12. Handing Over & Taking Over 85-99
VI

13. Role of Branch Manager 100-111

LA

14. Banking Law & Practices 112-136

U

15. Legal Rights and Duties of Banker 137-151

D

16. Remittances 152-164

D
YE

17. Office A/c, Sensitive Account & CEMU Guidelines 165-169

18. Fire safety, Security Arrangement and Key 168-178

r.
M

Management
19 DEAF Scheme 179-182
y:
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1. KYC-AML-CFT POLICY

Y
D
ED
R
Workbook

R
A
M
U
On

K
A
D
N
KYC/AML/CFT
A
N
A

Policy
K
VE
VI
LA
U
D
D
YE
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y:
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Choose the correct answer:
1. Demand Draft/ Bankers cheque of Rs.------- and above should be effected by way

Y
D
of debit to the account only not in cash ?

ED
a. 20000
b. 25000

R
c. 50000
d. 100000

R
A
M
Answer __________________

U
2. Full form of CDD?

K
A
a. Customer duty delivery

D
b. Customer due diligence
c. Common due diligence N
A
d. None
N
A
K

Answer __________________
VE

3. Which of these is not an officially valid document?

a. Voter Card
VI

b. Ration Card
c. Driving License
LA

d. MNREGA Job Card

U
D
D

Answer __________________
YE

4. Which of these is not a deemed to be officially valid documents?

a. Property/Municipal Tax
r.

b. 04 months old telephone bill

M

c. Pension Payment Orders

d. None
y:
B
ed

Answer __________________
5. In case of High risk customers periodic KYC updation to be carried out in every----
ad

-- years?
a. 01 years
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b. 02 years
c. 08 years

.(V
d. 10 years

Y
D
Answer __________________

ED
6. A foreign student can open ---- account in India?
a. Normal saving account

R
b. NRE
c. NRO

R
A
d. None

M
U
K
A
Answer __________________

D
N
A
7. Students with Pakistani nationality will need prior approval of ----for opening the
N

account in India?
A

a. Regional office
K

b. Pakistan embassy
VE

c. RBI
d. No approval required
VI
LA

Answer __________________
8. The aggregate of all withdrawals and transfers in a month should not exceed Rs. -
U
D

--------in a small account?

D

a. 10000
YE

b. 25000
c. 50000
r.

d. 100000
M
y:

Answer __________________
B
ed

9. Which of these is not a key element of KYC/AML/CFT policy?

a. Customer Acceptance Policy
ad

b. Customer Identification Procedure

c. Risk Management
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d. None

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Answer :Four elements of KYC/AML/CFT are Customer Acceptance
Policy CAP), Risk Management,Customer Identification Procedure (CIP),Monitoring

Y
D
of Transactions;

ED
_________________
10. Which of these cannot be termed as Politically Exposed Persons?

R
a. Senior Politicians
b. senior executives of state-owned corporations

R
c. Senior Military officers

A
d. None of above

M
U
K
Answer __________________

A
11.

D
The aggregate of all credits in a financial year should not exceed Rs. ------
in a small account? N
A
a. 10000
N
b. 50000
A

c. 100000
K

d. 1000000
VE
VI

Answer __________________
12.
LA

In case of Medium risk customers periodic KYC updation to be carried out in

every----- Years?
U

a. 1 years
D

b. 02 Years
D

c. 08 years
YE

d. 10 years
r.
M

Answer __________________
13. Trust account is classified as------- risk?
y:

a. Low Risk
B

b. Medium Risk
ed

c. High Risk
d. No Risk
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Answer __________________
14. Review of Risk Categorization of Customers is carried out at a periodicity of

Y
not less than once in -----?

D
a. 03 Months

ED
b. 06 Months
c. 09 Months

R
d. 12 Months

R
A
M
Answer __________________
15.

U
Enhanced Due Diligence (EDD) is not required in which of the following

K
customers?

A
a. Non Resident Customers

D
b. High Net Worth Customers
c. Trusts N
A
d. Farmers
N
A
K

Answer __________________
VE

16. CBS menu to report suspicious transaction?

a. STRRPT
VI

b. AMLALERT
c. AMLREPORT
LA

d. AMLRPT
U
D
D

Answer __________________
YE

17. All cash transaction of the value of more than Rupees -------------- or its
equivalent in foreign currency to be reported as CTR?
r.

a. 100000
M

b. 500000
c. 1000000
y:

d. 2000000
B
ed

Answer __________________
ad

18. CBS menu to generate report of Money Laundering Risk Categorization?

a. AMLRPT
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b. MLRCRPT
c. RPTRA

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d. None of above

Y
D
Answer __________________

ED
19. In case of Low risk customers periodic KYC updation to be carried out in
every----- Years?

R
a. 01 Year
b. 02 Year

R
c. 05 Year

A
d. 10 Year

M
U
K
Answer __________________

A
20.

D
The balance at any point of time should not exceed of Rs. ---------in a small
account? N
A
a. 10000
N
b. 25000
A

c. 50000
K

d. 100000
VE
VI

Answer __________________
LA
U

21.
D

Which of these can be termed as a type of suspicious transaction?

D

a. Transactions Involving Large Amounts of Cash

YE

b. Transactions that do not make Economic Sense

c. Not consistent with the Customer’s Business
d. All of above
r.
M
y:

Answer __________________
B

22. Full form of FATCA?

ed

a. Foreign Account Transaction Compliance

b. Foreign Account Tax Compliance Act
ad

c. Foreign Accounting & Taxation Computation Act

d. None of above
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Answer __________________
23. Regional Office will submit the STRs to the Principal Officer after validation

Y
in ------- days of arriving at a conclusion that any transaction is suspicious one?

D
a. 02days

ED
b. 04 days
c. 07 days

R
d. 15 days

R
A
M
Answer __________________

U
24.

K
The identity and address of the walk-in customer shall be verified for

A
transactions above-------?

D
a. 25000
b. 50000 N
A
c. 100000
N
d. None of above
A
K
VE

Answer __________________
25. Please select which is true related to FATCA?
VI

a. USA law for tackling tax evasion

b. Indian law related accounting standard
LA

c. Indian law for tackling tax evasion

U

d. None of above
D
D
YE

Answer __________________
26. Simplified Due diligence can be applied to which of these accounts ?
r.

a. Current Account of a firm

M

b. Super Saving Accounts

c. Small Accounts
y:

d. None of above
B
ed

Answer __________________
ad

27. Which of these is not a type of low risk customer?

a. Jandhan Account
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b. Salary Account of factory workers
c. Account of Jewelry shop

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d. None of above

Y
D
Answer __________________

ED
28. Which of these reports are to be submitted to FIU-IND?

R
a. Cash Transaction Report
b. Suspicious Transaction Report

R
c. Counterfeit Currency Report

A
d. All of above

M
U
K
Answer __________________

A
29.

D
A transaction appears to have no economic rationale or bonafide purpose to
be reported as? N
A
a. Cash Transaction Report
N
b. Counterfeit Currency Report
A

c. Suspicious Transaction Report

K

d. No reporting required
VE
VI

Answer __________________
30.
LA

Menu to identify existing customer ID in CBS for de duplication check?

a. DDUPCUST
U

b. FINDCUST
D

c. MERGCUST
D

d. MRCR
YE
r.

Answer __________________
M

31. Every month submission of CTRs for entire bank is done by----------- to
FIU-IND within the prescribed time schedule?
y:

a. Data Centre
B

b. Executive director
ed

c. Principal officer
d. Submitted individually at zonal level
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Answer __________________

32.

Y
For opening of term deposit of Rs. ----- and above Pan Card or Form 60 is

D
mandatory?

ED
a. 10000
b. 25000

R
c. 50000
d. 100000

R
A
M
Answer __________________

U
33.

K
Full form of FIU-IND?

A
a. Financial Investigation Unit-India

D
b. Financial Intelligence Unit-India
c. Fraud Investigation Unit-India N
A
d. None
N
A
K

Answer __________________
VE

34. Menu to merge existing duplicate customer IDs in CBS?

a. DDUPCUST
VI

b. FINDCUST
c. MERGCUST
LA

d. HCCA
U
D
D

Answer __________________
YE

35. In which of these accounts identification of beneficial owner is mandatory?

a. Company
r.

b. Partnership
M

c. Unincorporated Association
d. All of above
y:
B
ed

Answer __________________
ad

36. Which of these is not one of the criteria to classify customers into various
risk categories?
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a. Customer’s identity
b. Social and financial status

.(V
c. Nature of business activity
d. None

Y
D
ED
Answer __________________

R
37. Affixing Common Seal of company is mandatory while opening account of a
company?

R
a. True

A
b. False

M
U
K
Answer __________________

A
38.

D
Non- Profit Organizations (NPOs)/ NGOs promoted by United Nations and its
N
agencies may be classified as low risk customer?
A
a. True
N
b. False
A
K
VE

Answer __________________
39. In case of SHG savings account KYC of all members is mandatory?
VI

a. True
b. False
LA
U
D

Answer __________________
D

40. In case of Demat Accounts PAN Card is mandatory ?

YE

a. True
b. False
r.
M

Answer __________________
y:
B
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Y
D
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ANSWERS

R
1 2 3 4 5 6 7 8 9 10

R
A
M
C B B B B C C A D D

U
K
A
D
11 12 13 14N 15 16 17 18 19 20
A
N
A

C C C B D B C C D C
K
VE
VI

21 22 23 24 25 26 27 28 29 30
LA
U
D

D B B B A C C D C B
D
YE
r.

31 32 33 34 35 36 37 38 39 40
M
y:
B

C C B C D D B A B A
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Y
D
ED
FEW MORE QUESTIONS ON KYC-AML-CFT POLICY

R
R
1. ________refers to the injection of laundered proceeds back in to the economy in such a way that they

A
re-enter the financial system as normal business funds.

M
a. Placement

U
b. Layering

K
c. Integration

A
d. Smurfing

D
2. Maximum retention period of the Bank records in case of suspicious transaction is____ Years.
a. 5 N
A
b. 7
N
c. 10
A

d. 15
K

3. For opening accounts in the case of Hindu Undivided Family (HUF), the following documents is/are
VE

important.
VI

a. Declaration of all family members

b. Declaration of Karta and all Coparceners
LA

c. Declaration of all guardians on behalf of minors

d. Declaration can be exempted as per Hindu Succession Act
U

4. While opening an account in case of Partnership firm, one of the vital document produced by the firm
D

is____
D

a. Partners MOU
YE

b. Registration Certificate of Partnership

c. Partnership Deed
r.

d. Document containing Signatures of partners

M
y:
B

5. What is the correct sequence of with respect to KYC policy of an organisation

ed

A. Broad risk management policy

B. Customer identification Procedure
ad

C. Customer acceptance Policy

D. Reporting to regulators
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a. BCDA

.(V
b. CBAD
c. ABCD
d. DBCA

Y
D
ED
6. Maximum punishment by way of imprisonment for the offence committed under money laundering

R
act is____ Years.

R
a. 7

A
b. 9

M
c. 10
d. 12

U
7. For opening account of a limited company, the following documents is/are to be obtained____

K
a. Roles and responsibility of company

A
b. Memorandum and Articles of association of the company

D
c. Instructions of the Registrar of the company
d. Organization chart of the company
N
A
N

8. Which of the following transactions is/are not consistent with a salaried customers account who is
A

employed in India?
K
VE

a. Frequent deposit of cash in large sum by third parties

b. Deposit of cheques issued by foreign companies
VI

c. High value transactions routed through the account with high frequency
d. All of the above
LA
U

9. One of the possible steps to be taken while opening an NRI account by the bank branch is____
D

a. Authentication/Verification of signature by Indian Embassy

D

b. Authentication/Verification of signature made by relative of NRI in India

YE

c. Authentication/Verification of signature made by introduction of NRI in abroad country

d. All of the above
r.
M
y:

10. ________refers to the separation of illicit proceeds from their source by creating complex layers of
B

financial transactions.
ed

a. Placement
b. Layering
ad

c. Integration
d. Smurfing
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Questions on KYC-AML-CFT Guidelines

1. Which of the Menu used to update the Passport (LSTID) and Address Proof (LSTAD) details in

.(V
case branch receive KYC documents for its NRI customers through their registered E-mail id?
a. MCEC

Y
b. MRCR

D
c. CUSTMOB

ED
d. HACM
2. If there is a change in the address proof of NRI customer, from existing address, than the

R
branches should accept the new self-attested authentic address proof as mentioned here
under, Which of the following is not correct statement in above context?

R
a. Landline / Telephone Bill, Electricity Bill, Gas Bill, Latest Municipal Tax paid

A
receipt. (These all documents should not be more than 6 months old.)

M
b. When all documents are received through registered Email Id of the account holder as per

U
our bank's records, branches should accept these documents and update in the customer's

K
account.

A
c. All scan copies of latest Passport and Visa should be self-attested by the account holder.

D
Self-attested documents (Passport and Visa) received through registered Email Id of the
N
customer or submitted at branch when they visit in person is sufficient for undertaking Re-
KYC.
A
d. Please undertake Re-KYC and Update the Passport (LSTID) and address proof (LSTAD)
N

details in menu Identification documents Details in MRCR.

A

3. In case of NRI customer, what should be the constitution code in Finacle?

K

a. 51005
VE

b. 61005
c. 71005
VI

d. 81005
4. In case the constitution code of NRI customer is not entered as 71005 then same can be
LA

modified using which menu in Finacle?

a. CUSTMOD
U

b. MRCR
D

c. MCEC
D

d. CUSTCON
YE

5. If Non Resident Indian returns for settlement in India, then, branches must convert NRE/ NRO
account to
r.

a. Resident SB 101
M

b. RFC account.
c. Option a or b
y:

d. NRI can maintain his SB NRE account for next 180 days
B

Ref: BCC:BR:112/650 Dated 28/10/2020

ed

6. Keeping pace with recent developments, Bank has decided to implement V-CIP (Video Based
ad

Customer Identification Process) as an alternate method of establishing the customer's

identity, for customer on boarding and carrying out Re-KYC of
a. Low risk customer
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b. Medium risk Customer
c. Both Low & Medium Risk Customer

.(V
d. All customers i.e. Low, Medium & High Risk Customers

Y
7. Bank would undertake V-CIP (Video Based Customer Identification Process), to be carried out

D
by an official of the Bank, for establishment of an account based relationship with an individual

ED
customer, which one of the following is not correct in above context?
a. The official of the Bank performing the V-CIP shall record video as well as capture

R
photograph of the customer present for identification
b. obtain the identification information by using either OTP based Aadhaar e-KYC

R
authentication or Offline Verification of Aadhaar (XML and QR code) for identification

A
c. services of Business Correspondents (BCs) may be used by banks for aiding the V-CIP

M
d. The submission of PAN is not mandatory for conducting the process of V-CIP

U
8. Bank official is performing V-CIP (Video Based Customer Identification Process) and in case of

K
offline verification of Aadhaar using XML file or Aadhaar Secure QR Code, it shall be ensured

A
that the XML file or QR code generation date is not older than______ from the date of

D
carrying out V-CIP.
a. 2 days N
A
b. 3 days
N
c. 5 days
A

d. 7 days
9. After performing V-CIP (Video Based Customer Identification Process ) Bank shall ensure that
K

the video recording is stored in a safe and secure manner and bears the date and time stamp
VE

in tandem with PMLA guidelines of timeline for keeping the record i.e. upto __ years after
termination of customer's relationship with the BANK.
VI

a. 3 Years
LA

b. 5 Years
c. 7 Years
U

d. 10 Years
D

10. The Bank is in the process of setting up a centralized V-CIP (Video Based Customer
D

Identification Process ) centre at __________________and the operational guidelines along

with the Process Flow, to be adopted by the Bank, would be circulated among field
YE

functionaries separately.
a. GIFT City, Gandhi Nagar
r.

b. BCC, Mumbai
M

c. Back Office, Hyderabad

d. HO, Baroda
y:
B

Ref: HO:BR:112/464 Dated 16/12/2020

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Y
NEW QUESTIONS ON KYC-AML-CFT GUIDELINES

D
ED
1. With respect to “Video based Customer Identification Process (V-CIP)" which of
the following option/options are incorrect?

R
a. It is a method of customer identification

R
b. It is seamless, secure, on real-time basis

A
c. It is a consent based audio-visual interaction

M
d. None of the above

U
K
2. The submission of which document is mandatory for conducting the process of

A
V-CIP

D
a. Aadhar Card
b. PAN Card N
A
c. Voter Card
N
d. Any OVD document
A
K

3. Online Account Opening process using Video KYC can not be done for which of
VE

the following category of Account/Accounts?

a. Customer who want to open Term Deposit account being first time customer of our bank
VI

b. Current Account pertaining to Pvt/Public Ltd. Company Account

c. Loan account pertaing to small digital loan
LA

d. All of the above

U

4. Which of the following type of customer is not eligible to open Bank account
D

using Video KYC?

D

a. Politically Exposed Person

YE

b. Minor
c. Lunatic
r.

d. Blind
M

e. None of the above is eligible

y:

5. Which “mode of operation” is allowed while account opening using Video KYC?
B

a. Self Only
ed

b. Either or Surviour
c. Any Signatory
ad

d. All Jointly
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6. While opening Bank Account using Video KYC, details of which doucument will

Y
be considered for Account Name and Address in the account?

D
a. As per any valid OVD document

ED
b. As per Aadhar records
c. As per communication address of the customer

R
d. As per permanent address of the customer

R
A
7. Which of the following is/are Mandatorily Required for Account Opening using

M
Video KYC?

U
a. Original Aadhaar card

K
b. PAN card- Original

A
c. Valid Mobile Number Registered with Aadhaar ( for OTP based e KYC Authentication)

D
d. Valid E-mail Id
e. All of the above N
A
8. Which of the following is/are Mandatorily Required for Account Opening using
N

Video KYC?
A

a. Internet Enabled Device - Mobile, TAB, Laptop (preferably mobile) with camera and
K

microphone
VE

b. Good and stable Internet connection

c. A white sheet of paper and Blue Ball pen.
VI

d. All of the above

LA

9. Centralised VCIP “Video based Customer Identification Process (V-CIP)" cell is

located at
U

a. Gandhinagar
D

b. Baroda
D

c. Mumbai
YE

d. Hyderabad
r.

10. After account opening through Video KYC, UPI ID & Internet Banking ID are
M

sent on Customer’s E-Mail on

y:

a. T+1 Days
b. T+2 Days
B

c. T+3 Days
ed

d. T+4 Days
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Y
11. The b3 account can be opened digitally through Mobile banking application

D
(bob World) without the intervention of the branch channel, here b3 stands

ED
for:
a. bob World Benefits Bonus

R
b. bob World Bonus Bonanza
bob World Big Bonanza

R
c.

A
d. bob World Benefits Bonanza

M
12. Which one of the following is not the variant of b3 account, opened digitally

U
through Mobile banking?

K
a. B3 PLUS Account

A
b. B3 EDGE Account

D
c. B3 ORIENT Account
d. B3 ULTRA Account N
A
13. Transactions in the b3 account will be allowed
N

a. Digitally only
A

b. Digitally and through Branch both

K

c. Digitally and through ATM/ADC channel

VE

d. Digitally and through through BC Centre

VI

14. Which of the following transactions in the b3 account will be permitted?

a. Locker Issuance
LA

b. Forex Transactions
c. Signature Verification
U

d. Address Updation
D

e. All above are permitted

D

15. Which of the following transactions in the b3 account will be restricted?

YE

a. Passbook issuance
b. Cash Payment
r.

c. Debit Card Issuance

M

d. Cheque Book Issuance

e. All above are restricted
y:
B

Ref: BCC: BR: 113:428 Dt: 20/07/2021

ed

16. Under MTSS Money Transfer Service Scheme, which of the following services is
ad

not offered / allowed?

a. Cross-border personal remittances
b. Remittances towards family maintenance
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c. Remittances favouring foreign tourists visiting India
d. Donations/ contributions to charitable institutions/t rusts

.(V
17. A cap of USD_______has been placed on individual remittance under the MTSS

Y
Money Transfer Service Scheme:

D
a. 2000
b. 2500

ED
c. 5000
d. 10000

R
R
18. Only _____remittances can be received by a single individual beneficiary under
the MTSS Money Transfer Service Scheme during a calendar year.

A
a. 10

M
b. 20

U
c. 30

K
d. 50

A
D
Ref: BCC:BR:113/401 06/07/2021
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
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Y
D
ED
R
R
A
M
2. CASH HANDLING AT BRANCHES

U
K
Multiple choice questions

A
D
N
1) Cash department functions under the overall charge of the …………
A
N
A. Branch Head
B. Joint Manager
A

C. Head Cashier
K

D. Joint custodian
VE
VI

Correct Answer…c……………………………………….
LA

2) Who is responsible for smooth working of cash department and the general
U
D
D

custody of cash.
YE

a. Head Cashier
b. Joint Manager
b. Branch Head
r.

c. Joint custodian
M
y:
B

Correct Answer……a…………………………………….
3) The Head Cashier should check the cash handed over to him and tally it with the
ed
ad

................ maintained by the cashiers.

 Page 23 of 182

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a. scrolls
b. Bait register

.(V
c. Cash safe In/Out register
d. finacle

Y
D
ED
Correct Answer……a…………………………………….

R
4) Cashiers should invariably ............... the door of the cash cabin when they are

R
inside.

A
M
a. Temporary close
b. Keep it open/unlocked

U
c. bolt and lock

K
A
D
Correct Answer……c……………………………………. N
A
N

5 Currency notes should be properly sorted and made in packets of ........................

A
K
VE

pieces of each denomination

VI

a. 10000
b. 1000
LA

c. 10
d. 100
U
D
D
YE

Correct Answer……d…………………………………….
r.

6) Safety of ..................... is the dual responsibility of the custodians of cash, generally

M

the Branch Manager/Accountant and the Cashier-in-charge

y:

Loan Documents
B

a.
b. Security Documents
ed

c. cash
d. Locker
ad
 Page 24 of 182

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.(V
Correct Answer…c……………………………………….

Y
D
7) ………… of Strong Room Door must be exercised at all times

ED
a. Head cashier’s control
Joint Custodian’s control

R
b.
c. Br Managers control

R
d. Dual control

A
M
U
Correct Answer……………………b…………………….

K
A
8) …………. should be fitted with suitable magnetic alarm system, which sounds off if the

D
Cabin door remains open during business hours.
N
A
a. Br. Head cabin’s door
N
b. Cash Cabin door
c. Br. Premises door
A

d. Joint Manager’s cabin

K
VE
VI

Correct Answer……b…………………………………….
LA

9) In addition to structural safeguards and protective measures at a branch, installation

of other security gadgets like.................... also be considered
U
D
D

a. Alarm System
YE

b. Time Locks
c. Security Cameras
d. Closed Circuit Television
r.

e. All above options apply

M
y:
B

Correct Answer……e…………………………………….
ed

10) The cash van coming for remittance, should be parked near to the .............. as
ad

possible

a. Parking area
 Page 25 of 182

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b. Entrance of branch
c. Roadside

.(V
Y
Correct Answer……b…………………………………….

D
ED
11) No seal, rubber stamp, initial or signature should be affixed on the notes. They
should be affixed only on the denomination slips attached to the .........

R
a. packets of notes

R
b. bundle of notes

A
c. individual note

M
d. all option apply

U
K
A
Correct Answer……a…………………………………….

D
N
12) The ........... should sign on the denomination slips.
A
N
a. Br Manager
b. Cashier
A

c. Joint Manager
K

d. Officer
VE
VI

Correct Answer…b……………………………………….
LA
U

13) Find the odd one out regarding duties of Joint custodian.
D
D

a. Sign the cash balance book (R–39) as joint custodian after physically
YE

verifying the entire cash

b. To monitor restriction of entry to the cash department / vault
c. Allow head cashier to operate cash safe singly for the sake of operational
r.

convenience
M

d. Count packets of ` 10/- & ` 5/- and count notes on sample basis.
y:
B
ed

Correct Answer……c…………………………………….
ad
 Page 26 of 182

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.(V
14) Find the odd one out regarding duties of Head Cashier.

a. Handle the cash safe with joint custodian.

Y
b.Tally day's closing cash balance with balance arrived at by Cash Book

D
department

ED
c. Enter handing over/ taking over of keys every time in the key register
d. Monitor cash retention limit of the branch.

R
e. None

R
A
Correct Answer……e…………………………………….

M
U
K
15) Find the odd one out regarding duties of Cashier

A
a. Transfer the surplus cash to the cash safe / strong room without delay

D
through Head Cashier.
N
b. Keep cash cabin locked & bolted from inside/outside as the case may be
A
c. Ensure that the amount of cash at the counter does not exceed the
N

normal requirement of the day

A

d. May Leave seat / counter for a shorter duration without prior

K

permission of the Head Cashier / Branch Manager.

VE
VI

Correct Answer………d………………………………….
LA

16) The ..................... sorted out separately should be sent to nearest currency chest
branch at the time of next remittance or at periodic intervals. Till such time it could be
U
D

transferred to joint reserve so as to avoid day to day handling the same.

D

a. coins
YE

b.non-issuable notes
c. excess cash
r.
M
y:

Correct Answer……b…………………………………….
17) …………….means a note which, has become dirty due to usage and also includes a
B

two piece note pasted together wherein both the pieces presented belong to the same
ed
ad

note, and form the entire note.

a. soiled notes
b. mutilated notes
 Page 27 of 182

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c. imperfect Bank notes

.(V
Correct Answer……a…………………………………….

Y
D
18)………………… is a banknote, of which a portion is missing or which is composed of

ED
more than two pieces.

R
R
a. soiled notes

A
b. mutilated notes
c. imperfect Bank notes

M
U
K
A
Correct Answer………b………………………………….

D
N
19) ….. means any banknote, which is wholly or partially, obliterated, shrunk, washed,
A
N

altered or indecipherable but does not include a mutilated banknote.

A
K

a. soiled notes
VE

b. imperfect Bank notes

c. None of the above
VI
LA

Correct Answer…………b……………………………….
U
D

20) All …………………. of commercial banks are authorized to adjudicate mutilated

D

banknotes and pay value for these, in terms of the Reserve Bank of India (Note Refund)
YE

Rules, 2008.
r.
M

a. Banks
b. branches
y:

c. Option A or Option B
B

d. option A and Option B

ed
ad

Correct Answer……………b………………………….
 Page 28 of 182

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.(V
21) Soiled bank notes are exchanged for …… .

a. full value

Y
b .Value by percentage.

D
c. depends on the note.

ED
R
Correct Answer……a…………………………………….

R
A
M
22) A mutilated banknote in denominations of Rs 50, Rs 100, Rs 500 or Rs 2000, can be
exchanged for half value if, The undivided area of the single largest piece of the note

U
presented is equal to or more than …………… percent and less than or equal to …………..

K
percent of the area of respective denomination, rounded off to the next complete square

A
D
centimeter. N
A
a. 40 ; 65.
N

b. 50 ; 80
A

c. 40 ; 80
K

d. 65 ; 80
VE
VI

Correct Answer……c…………………………………….
LA
U

23) ……………… is basically a small quantity of currency notes information which

D

has been duly noted by the designated Bank Officials and is kept in safe custody
so that in case of any unfortunate happening, such as theft, that information can
D
YE

be used to track the criminals .

r.
M

a. liquid money
b. cash money
y:

c. Bait money
d. Plastic money
B
ed
ad

Correct Answer…c……………………………………….
 Page 29 of 182

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24) What is the maximum limit of cash that can be remitted by Bank’s Motorcycle

.(V
a. 1.00 lac
b. 2.00 lac
c. 4.00 lac

Y
d. 5.00 lac

D
ED
Correct Answer…d……………………………………….

R
R
A
25) What is the maximum limit of cash that can be remitted Bank's Cash Van/ Cash

M
vans/Jeep Cash Vans outsourced by Bank from Security Agency?

U
a. 100.00 lac

K
b. 200.00 lac

A
c. 400.00 lac

D
d. 500.00 lac
N
A
N
Correct Answer…d……………………………………….
A
K
VE
VI

FEW MORE QUESTIONS ON CASH HANDLING AT BRANCHES

Choose the correct answer:
LA

1. What is the maximum amount of Risk covered under Banker’s indemnity policy for ‘Cash in Transit’
U
D

a. 500.00 lacs
D

b. 400.00 lacs
YE

c. 300.00 lacs
d. 200.00 lacs
r.
M

Ans: A Ref: Circular No. HO/BR/113/107 dated 19.05.2021

y:

2. What is true in case of remittance of cash through three wheeler :

B

a. Remittance to be permitted municipal limit and upto 15 k.m.

b. Remittance to be permitted municipal limit and upto 5 k.m.
ed

c. Remittance to be permitted upto 10 k.m.

ad

d. Remittance to be permitted 20 k.m.

Ans: B Ref: Circular No. HO/BR/111/215 dated 09.08.2019

 Page 30 of 182

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3. Beyond what amount it is mandatory to have Armed Guard during Cash Remittance:

.(V
a. Above 10.00 lacs
b. Above 50.00 lacs
c. Above 30.00 lacs

Y
D
d. Above 20.00 lacs

ED
Ans: D Ref: Circular No. HO/BR/111/215 dated 09.08.2019

R
4. Soiled notes can be exchanged upto what amount/value:

R
A
a. 20 pieces or Rs. 10000/- whichever is higher

M
b. 20 pieces or Rs. 5000/- whichever is higher
c. 20 pieces with maximum of Rs. 10000/-

U
d. 5 pieces with maximum of Rs. 5000/-

K
A
Ans: D Ref: Master Circular No. HO:BR:113:82 dtd-06.04.2021

D
5. What is the full form of FNVC N
A
N
a. Forged Note Vigilance Cell
A

b. Fake note Vigilance Cell

K

c. Fake Note Verification Cell

VE

d. Forged Note Verification Cell

VI

Ans: A Ref: Master Circular No. HO:BR:113:79 dtd 06.04.2021

LA

6. Counterfeit Notes at Branches should be subjected to verification by Officer In charge of the Bank
Office Concerned on:
U
D

a. Yearly Basis
D

b. Half yearly Basis

YE

c. Quarterly Basis
d. Monthly Basis
r.

Ans: B Ref: Master Circular No. HO:BR:113:79 dtd 06.04.2021

M

7. Counterfeit Note should be preserved for a period of ………. Years from the date of receipt from Police
y:

Authorities.
B
ed

a. 10 years
b. 7 years
ad

c. 5 years
d. 3 years
 Page 31 of 182

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Ans: D Ref: Master Circular No. HO:BR:113:79 dtd 06.04.2021

.(V
8. Extremely brittle and burnt note shall not be accepted by Bank’s branches.

a. True

Y
b. False

D
ED
Ans: A Ref: Master Circular No. HO:BR:113:82 dtd-06.04.2021

R
9. Note bearing Slogans/ Political Notes can be exchanged at issue Office Concerned.

R
a. True

A
b. False

M
U
Ans: B Ref: Master Circular No. HO:BR:113:82 dtd-06.04.2021

K
A
10. A Mutilated note of which a portion is missing or which is composed of more than two pieces can be

D
exchanged at:
N
A
a. Any of the Bank branches
N

b. Issue Office Concerned

A

c. Only at the branch where the person tendering maintains his account
K

d. Can not be exchanged.

VE
VI

Ans: A Ref: Master Circular No. HO:BR:113:82 dtd-06.04.2021

LA
U
D
D
YE
r.
M
y:
B
ed
ad
 Page 32 of 182

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3.LOCKER OPERATIONS

.(V
Y
D
ED
R
R
A
M
U
K
A
D
N
A
N
A
K
VE
VI

Locker Basics
LA
U

Choose the correct answer

D
D
YE

1) The relationship between the bank and the hirer of the locker is that of a
r.

……………
M

A.Lessor and Lessee

y:

B.Bailor - Baliee
B

C. Loaner – Lonee
D. Creditor - debtor
ed
ad

Correct Answer: Ref:BOI 2018 Pg:443

 Page 33 of 182

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.(V
2) The renter should be properly …………
a. Introduced.
b. Guaranteed.

Y
c. Either Option A or option B.

D
ED
Correct Answer: Ref:BOI:2018 Pg no.444

R
R
A
3) The locker is to be broken open within a period of ……… months from the date

M
rent became overdue after giving -3- notices to the renter .

U
a. 1

K
b. 12

A
c. 3

D
d. 6
N
A
N

Correct Answer: Ref: BOI Volume 2018 Pgno.468

A
K
VE

4)…………..this menu is to be used for creation of master data regarding locker

VI

type and rent

LA

a. HLKKM
b. HLKTRM
U

c. HLKCM
D

d. HLOCUPD
D
YE

Correct Answer: Ho:BR:109:109 Dt:30-06-2017

r.
M
y:

5)………this menu is to be used for creation of locker number and key number
B

a. HLKKM
ed

b. HLKTRM
c. HLKCM
ad

d. HLOCUPD
 Page 34 of 182

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Correct Answer : Ho:BR:109:109 Dt:30-06-2017

.(V
Y
D
6) …………this menu is used for lockers issuance to customer

ED
HLKKM

R
a.
b. HLKTRM

R
c. HLKCM

A
d. HLOCUPD

M
U
Correct Answer: Ho:BR:109:109 Dt:30-06-2017

K
A
D
N
A
N

7) …………This menu is used for Manual updation of locker rent and due date for all
A

the locker customer

K
VE

a. HLKKM
b. HLKTRM
VI

c. HLKCM
d. HLOCUPD
LA

Correct Answer: Ho:BR:109:109 Dt:30-06-2017

U
D
D
YE

8) Locks fitted in lockers have dual control, i.e. they can be opened only by
applying two keys, one with the hirer and another with the ………………. in the bank.
r.

a.co applicant
M

b.Br Manager
y:

c.custodian of lockers
d. Joint Manager
B
ed

Correct Answer: REF:BOI Operations page 472

ad
 Page 35 of 182

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.(V
9)The locker once opened can be locked by the ………………………..and there is no
need for applying the custodian's key for locking them

Y
D
a. Br Manager’s key alone

ED
b. Cashier’s key alone
c.Custodian’s keys alone

R
d.Hirer's key alone

R
A
Correct Answer: REF: Book of Instruction Volume 2018

M
U
K
A
10) Only one set of ……………. is prepared by the manufacturer of the lockers, the

D
locker cannot be opened by a duplicate …………...
a. Br Manager’s key N
A
b. Cashier’s key
N
c.Custodian’s keys
d.Hirer's key
A
K
VE

Correct Answer………………………………………….
VI
LA

11) In the case of joint renters the operational instructions can be any of the
U

following
D

a.Either of us or survivor
D

b.Any one of us, survivors jointly OR the last survivor

c.Both of us jointly or survivor
YE

d. all option apply

r.
M

Correct Answer: Ref: BOI Volume 2018 Pgno.445/446

y:
B

12) Find the odd one out.

ed

a.Both of us jointly or survivor

ad

b.Latter or Survivor
c.Former or Survivor
 Page 36 of 182

Y1
.(V
Correct Answer : Ref: BOI Volume 2018 Pgno.445/446

Y
D
13) If instructions regarding operation of a locker in joint names are cancelled by

ED
any one of the renters, access to the locker should be allowed to ……….

R
R
a. will have to close the account

A
b. any one renter only
c.all the renters jointly.

M
U
K
Correct Answer: Ref: BOI Volume 2018 Pgno.445/446

A
D
N
A
14) Visually impaired person may be given the following options for operation of
N

locker.
A
K

a.Operation – Singly
VE

b.Operation – Singly with the assistance of a reliable person, as per the

choice of the applicant
VI

c.Operation – Jointly
d. All the above options apply
LA
U
D

Correct Answer: Ref: BOI Volume 2018 Pgno.447

D
YE
r.

15) All rents recovered should be credited to …………………. Account

M

a.P/L commission earned on others

y:

b. P/L Incidential account

B

c. P/L Commission (Rent on Lockers)

d. P/L commission earned on loans
ed
ad

Correct Answer: Ref: BOI Volume 2018 Pgno.451

 Page 37 of 182

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.(V
16) The deposit will be under Bank’s ………… in respect of rentals and other dues
on locker services.

Y
a. mortgage

D
b.lien

ED
c.pledge
d.hypothication

R
R
Correct Answer: Ref: BOI Volume 2018 Pgno.452

A
M
U
17) The FDR amount taken for safe deposit should be equivalent to cover

K
……….rent and the charges for breaking open the locker.

A
a.3 years

D
b.2 years
c.5 years N
A
d.1 year
N
A
K

Correct Answer: Ref: BOI Volume 2018 Pgno.445/446

VE
VI

18) We can accept ………… rent in advance as per new structure without any
rebate.
LA

a.3- years
U

b. 2- years
D

c. 1- years
D

d. 5- years
YE

Correct Answer Ref: BOI Volume 2018 Pgno.452

r.
M
y:
B

19) A renter may appoint ………… to have access to the locker.

ed

a. A Guarantor
b. A nominee
ad

c. Co-applicant
d. Non of the above
 Page 38 of 182

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.(V
Correct Answer: Special Power of attorney needed to be obtained
Ref: Ho:BR:111:151 Dt 11-06-2019

Y
D
ED
20) ………………….will not automatically get power to give instructions to the bank
to break open the locker in case the key is lost or under any other circumstances, if

R
there is no specific provision to that effect in the original power of attorney.

R
A
M
a. An agent

U
b. Attorney

K
c. Option A or Option B

A
D
Correct Answer…………………………………………. N
A
N
A
K
VE

21) Where the locker is hired by an individual (sole hirer), the nomination should
be made in favour of ……………….
VI

a. any number of individual

LA

b. only one individual .

c. cannot nominate.
U
D
D

Correct Answer………………………………………….
YE
r.
M

22) If the sole locker hirer nominates a person, banks should give to such
…………….. access of the locker and liberty to remove the contents of the locker in
y:

the event of the death of the sole locker hirer.

B

a. nominee.
ed

b. sole locker hirer

c. Witness
ad
 Page 39 of 182

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Correct Answer: Ref: Ref: BOI Volume 2018 Pgno.457/458

.(V
Y
23) On receipt of the approval, the ……………………… should be allowed to remove

D
the contents from the locker in case of death of renter where there is no
nomination done, after signing an indemnity and a letter of surrender together

ED
with the key

R
a. renter

R
b. claimant/s
c. nominee

A
d. Guarantor

M
U
Correct Answer: Ref: BOI Volume 2018 Pgno.460

K
A
D
N
24) Where an inventory of the locker is to be taken in terms of a court order, it
A
should be done in the presence of
N
A

a. the Court's representative.

K

b. the claimant/s to the contents of the locker held by the deceased renter
VE

c. the Valuer
d. Two officers of the branch
VI

e. All options apply

LA

Correct Answer: Ref: BOI Volume 2018 Pgno.460 segment 5.7.1.7

U
D
D
YE

25) In case of death of any of the joint renters of locker, ……………………….can be

allowed access to the locker in accordance with the instructions recorded with the
r.

branch.
M

a.the survivors
y:

b.the last survivor

B

c. Both A and B both apply

d. option A or B apply
ed
ad

Correct Answer: Ref: BOI Volume 2018

 Page 40 of 182

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.(V
26 ) As per instruction of the RBI the identification Code of the bank / branch is
required to be ………………… on all the locker keys with a view to facilitate Authorities in

Y
identifying the ownership of the locker keys.

D
ED
a. printed
b.embossed

R
c. displayed
d. All options apply

R
A
M
Correct Answer: Ref: BOI Volume 2018 Pgno.466

U
K
A
D
N
27) Get the keys of lockers for renter to be embossed with ………. digits BSR code.
A
N
a.5
b. 6
A

c. 7
K

d. 8
VE
VI

Correct Answer Ref: BOI Volume 2018 Pgno.466

LA
U
D
D

28) After adjusting the rent up to the………………………, the transferor branch should
transfer balance of locker rent to the transferee branch
YE

a. preceding half year

r.

b. preceding full year

M

c. current financial year

d. current month
y:
B
ed

Correct Answer: Ref: BOI Volume 2018 Pgno.472

ad
 Page 41 of 182

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.(V
29) Safe deposit vault/lockers should remain overnight under the joint charge of
the …………………….and the Branch Manager/ Joint Manager/any other officer.

Y
a. Joint manager

D
b. full-time custodian

ED
c. Br. Manager
d. Head Cashier

R
R
Correct Answer Ref: BOI Volume 2018 Pgno.472

A
M
U
K
30) In case there is no separate enclosure provided on account of non-availability

A
of sufficient space, the strong room should be under the joint charge of the

D
……………….. and the Branch Manager/Joint Manager/officer looking after the locker
facility N
A
N
1. surety ; principal debtor ;creditor
2. principal debtor ; creditor ; surety
A

3. creditor ; surety ; principal debtor

K
VE

a. Joint manager
b. full-time custodian
VI

c. Br. Manager
d. Head Cashier
LA
U

Correct Answer: Ref: BOI Volume 2018 Pgno.472

D
D
YE

31) The "……………………" should always be with the custodian during the office
r.

hours and should not be allowed to be handled by any unauthorised person.

M
y:

a. Renter keys
B

b. Master Key
c. Branch keys
ed
ad

Correct Answer………………………………………….
 Page 42 of 182

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.(V
32) Under the Income Tax Act, 1961, the ……………………….is vested with powers to
call for information relating to locker holders and also seize their lockers.

Y
D
a. Br. Manager

ED
b. Income tax officer
c. Custodian

R
d. Regional head

R
A
Correct Answer: Ref: BOI Volume 2018 Pgno.483 Rules 112

M
U
K
A
D
N
33 ……………. of surrendered lockers should be changed before surrendered lockers
A
are leased to new renters
N

a. keys
A

b. Locks
K

c. nominees
VE

d. location
VI
LA

Correct Answer: Ref: BOI Volume 2018 Pgno.470

U
D
D

34) ……………. Of the lockers should be kept in safe custody with another
branch/bank
YE
r.

a. keys of vacant lockers

M

b. Duplicate Master Key

c. Br head’s cabin keys
y:
B
ed

Correct Answer: Ref: BOI Volume 2018 Pgno.472

ad
 Page 43 of 182

Y1
FEW MORE QUESTIONS ON LOCKER OPERATIONS

.(V
Q1.Under which of the following circumstances we cannot issue locker?

A. Government restriction

Y
B.Rusted due to water logging

D
C.Branch can keep it for their own purposes

ED
D.refuse to avail weath management products

Ref: HO:BR:112:34 Dt 23-01-2020

R
R
Q2. What are the things a banker need to verify before allowing nominee of deceased safe deposit holder to

A
access safe deposit vault?

M
A. Identification documents

U
B. Death Certificate

K
C.List of articles in the locker prepared by Banker

A
D.All of the above

D
Ref: HO:BR:111:279 Dt 01-10-2019 N
A
Q3. In which register we maintain overdue in locker?
N
A

A.R71
K

A.R81
VE

C.R78
D.R82
VI

Ref: Book of Instruction page number 444

LA

Q4. In which form we prepare rent receipt in case of locker?

U
D

A. Single page
D

B.Duplicate
C.Triplicate
YE

D.None of the above

r.

Ref: Book of instruction page number 448 1st for renter 2nd for Vocher3rd for record
M

Q5. What is the name of custodian key that is used with branch official key to open the locker?
y:
B

A.Control Key
B.Master Key
ed

C.Alternative key
D.Master key
ad

Ref: BOI page 449.

 Page 44 of 182

Y1
Q6. In which year security deposit scheme was implemented to avail locker facilities?

.(V
A.01.05.1999
B.01.06.1999
C.01.05.2000

Y
D.01.06.2000

D
ED
Q7.How many digits are embossed on Keys of Locker?

A.5

R
B.6

R
C.7

A
D.8

M
Ref: BOI page number 466

U
K
Q8. In how many months a locker need to break open after becoming overdue?

A
D
A.5Months
B.6 Months N
A
C.7 Months
D.8 Months
N
A

Q9. What is the minimum height of the vault to accommodate locker cabinet?
K
VE

A.8Ft
B.9Ft
VI

C.10ft
D.11 ft
LA

Q10. Under which section of income tax act 1961 an income tax official is empowered to search the locker of
U

the hirer?
D
D

A.They cannot search without court order

B.133
YE

C.152
D.132
r.
M

BOI: Page number 481

y:
B
ed
ad
 Page 45 of 182

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4.BCSBI BANKING CODES AND STANDARDS BOARD OF INDIA

.(V
Y
D
ED
on

R
R
A
M
U
K
A
D
N
A
N
A
K
VE
VI

Choose the correct answer

LA

1) …………………….. is an autonomous body established on 18.02.2006 with an aim to

monitor and assess the compliance with codes and minimum standards of service
U

to Individual customers to which the banks agree to

D
D

a. BCSBI
YE

b. Insolvancy board
c. Credit committee
d. RBI Audit committee
r.
M

Correct Answer………………………………………….
y:
B

2) The main function of the …………………. is to ensure adherence to the "Code of

Bank's Commitment to Customers".
ed

a. BCSBI
b. Insolvancy board
ad

c. Credit committee
d. RBI Audit committee
 Page 46 of 182

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Correct Answer………………………………………….

.(V
3) SPGRS stands for

Y
D
a. Standardized Public Grievances Redressal System

ED
b. Standard People Grievance Redressal System
c. Standardized People Grievances Redress System

R
d. Standard Public Grievances Redressal Solution

R
Correct Answer………………………………………….

A
M
4) Which of the following is an independent banking industry watchdog that protects

U
consumers of banking services in the country?

K
A. BBB

A
B. IBA
C. BCSBI

D
D. IBRD
N
A
N

Correct Answer………………………………………….
A
K

5) Which of the following is the headquarters of BCSBI?

VE

A. Chennai
B. New Delhi
VI

C. Mumbai
D. Hyderabad
LA
U

Correct Answer………………………………………….
D
D

6) BCSBI is governed by a _______ governing Council including one Chairman.

YE

A. six-member
B. Four-member
C. Five-member
r.

D. Three-member
M
y:

Correct Answer………………………………………….
B
ed

7) BCSBI registered as an independent and autonomous body under ________

A. RBI Act 1934
ad

B. Societies Registration Act, 1860

C. Banking Regulation Act, 1949
D. The Companies Act, 1956
 Page 47 of 182

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Correct Answer………………………………………….

.(V
8) Governing Council of BCSBI shall have not more than No. of members

Y
a. 4

D
b. 3

ED
c. 5
d. 7

R
Correct Answer………………………………………….

R
A
9) What is the term of Governing Council of BCSBI?

M
a. 2 Years

U
b. 3 Years

K
c. 4 Years

A
d. 5 Years

D
Correct Answer………………………………………….
N
A
N

10) As per BCSBI Code Code Compliance Officer shall inform BCSBI of every breach
A

within…….. Days
K

a. 7 Days
VE

b. 10 Days
c. 15 Days
VI

d. 21 Days
LA

Correct Answer………………………………………….
U

11) As per BCSBI code, Bank to not to discriminate on the basis of

D

a. Age
D

b. Race
YE

c. Gender
d. All of the Above
r.

Correct Answer………………………………………….
M
y:

12) What is the compensation amount per day to be paid by bank for delay in re-
credit in case of failed ATM transaction
B

a. Rs. 100
ed

b. Rs. 50
c. Rs. 300
ad

d. Rs. 500

Correct Answer………………………………………….
 Page 48 of 182

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13) As per BCSBI what is notice period for any change in minimum balance to be
maintained

.(V
a. 7 Days
b. 15 Days
c. 30 Days

Y
d. 60 Days

D
ED
Correct Answer………………………………………….

R
14) BCSBI setup on the recommendations of

R
a. Narsimhan Committee on Banking Reforms

A
b. Tarapore Committee on Customer Service
c. Damodaran Committee for improvement of customer service

M
d. Raghuram Rajan committee for Financial Sector reforms

U
K
Correct Answer………………………………………….

A
D
15) The BCSBI code will be reviewed with in a period of
a. 1 Year N
A
b. 2 Years
N
c. 3 Years
d. 5 Years
A
K

Correct Answer………………………………………….
VE

16) Which of the following products/services are covered under BCSBI

VI

a. Safe deposit lockers

LA

b. Forex Services
c. Debit/Credit Cards
d. All of the Above
U
D

Correct Answer………………………………………….
D
YE

17) MITC Stands for

a. Most Important Terms and Conditions
r.

b. Marginal And Incremental Terms And Conditions

M

c. Marginal And Incremental Tenure Of Credit Facilities

d. Modest And Ignorable Terms And Conditions
y:

Correct Answer………………………………………….
B
ed
ad
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18) As per BCSBI Branch Closure/ Shifting notice to be given before… if there is
no branch of any bank

.(V
functioning at that center
a. 1 Month
b. 2 Months

Y
c. 3 Months

D
d. 6 Months

ED
Correct Answer………………………………………….

R
R
19) As per BCSBI Code if the bank increases any of charges or introduce a new

A
charge, it will be notified
prior to the revised charges being levied / becoming effective

M
a. 1 Month

U
b. 15 Days

K
c. 45 Days

A
d. 60 Days

D
Correct Answer………………………………………….
N
A
N
20) If customer compliant is not resolved at branch level and escalated to higher
level of grievance
A

redressal authority, a final response will be given within……..Days

K

a. 2 Working Days
VE

b. 7 Working Days
c. 10 Days
VI

d. 30 Days
LA

Correct Answer………………………………………….
U

21) What is the time limit for settlement of claim in respect of deceased depositors?
D
D

a. 3 Days
YE

b. 7 Days
c. 10 Days
d. 15 Days
r.
M

Correct Answer………………………………………….
y:

22) As per BCSBI in Branch level customer committee there should be atleast………
B

Senior Citizen Members

a. 1
ed

b. 2
c. 3
ad

d. 4

Correct Answer………………………………………….
 Page 50 of 182

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23) As per BCSBI code time commitment for acknowledgement of compliant is
a. 1 Week

.(V
b. 3 Days
c. Same Day
d. 5 Days

Y
D
Correct Answer………………………………………….

ED
24) Name the digital product covered under BCSBI

R
a. Mobile Banking

R
b. Internet Banking

A
c. UPI
d. All the above

M
U
Correct Answer………………………………………….

K
A
25) Name the Card product covered under BCSBI

D
a. Credit Card
b. Smart Card N
A
c. Pos
N
d. ATM cum Debit Card
e. All are covered
A
K

Correct Answer………………………………………….
VE

26) Which of the following is not the Key commitment of BCSBI-

a. Right to Fair Treatment
VI

b. Right to Transparency, Fair and Honest Dealing

LA

c. Right to Stability
d. Right to Grievance Redressal and Compensation
U

Correct Answer………………………………………….
D
D

27) Which are the two codes evolved by BCSBI

a. Code of Bank's commitment to customers
YE

b. Code of Bank's commitment to MSMEs

c. Code of Bank's commitment to Advances
r.

d. Only a & b
M

Correct Answer………………………………………….
y:

28) What is BCSBI?

B

a. Banking Codes and Standards Board of India

b. Banking Codes of Services Board of India
ed

c. Banking Credit Services Board of India

ad

d. Banking Common Services Board of India

Correct Answer………………………………………….
 Page 51 of 182

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29) Membership of the BCSBI by the bank is
a. Mandatory as per GOI

.(V
b. Mandatory as per RBI
c. Mandatory as per BCSBI Act-2006
d. Voluntary

Y
D
Correct Answer………………………………………….

ED
Answer:

R
1-A 2-A 3-A 4-C 5-C 6-A 7-B 8-D 9-D 10-A

R
A
11-D 12-A 13-C 14-B 15-C 16-D 17-A 18-C 19-A 20-D

M
U
K
A
21-D 22-A 23-A 24-D 25-E 26-C 27-D 28-A 29-D

D
N
A
N

FEW MORE QUESTIONS BASED ON BCSBI GUIDELINES

A
K

1. Dematerialisation refers to__________________

VE

a. The shares will become fungible assets after Demat

b. The shares are interchangeable and identical after Demat
VI

c. Process of converting physical shares into an electronic forms

d. Process of converting electronic forms of shares into physical form
LA

2. Identify the False statement from the following

a. All Banks in India have to follow codes brought in by BCSBI
U

b. Customers have to send their complaints regarding deficiency in service by member banks to BCSBI
D

c. BCSBI is formed to replace the Banking Ombudsman in the future

D

d. All the above are False

YE

3. Interest is to be paid to customers on delayed collection of outstation cheques_________

a. To compensate the customer for the loss/inconvenience caused to him on account of the delay
b. As a measure of good service, recommended by Golporia committee
r.

c. To make branches more conscious of the need for prompt collection of cheques
M

d. All of the above

y:

4. Immediate credit of outstation cheques upto Rs. _____________ is to be provided in satisfactorily

conducted accounts.
B

a. Rs. 15000/-
ed

b. Rs. 20000/-
c. Rs. 50000/-
ad

d. As per the cheque collection policy of the Bank

 Page 52 of 182

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5. As per banks commitment under codes frame by BCSBI what information is required to be given by
Banks to the customer regarding interest in a savings bank account?

.(V
a. Rate of interest
b. Method of calculation on interest
c. Periodicity of interest payment

Y
d. All of the above

D
6. The maturity proceeds of a TDR should be credited to the current account or SB A/c of the depositor if

ED
the amount exceeds Rs.______
a. 50,000/-

R
b. 25,000/-

R
c. 20,000/-

A
d. 1,00,000/-

M
7. RBI has mandated recrediting of failed ATM transaction within ___________working days from the date
of receipt of customer complaint

U
a. 15

K
b. 20

A
c. 7

D
d. 14
N
8. Are there any fee/charges that need to be paid for lodging the complaint with the Ombudsman?
A
a. A fee of Rs.100 needs to be paid
N

b. No fee or charges need to be paid

A

c. 20% of the relief sought must be paid as fee

K

d. 10% of the relief sought must be paid as fee

VE

9. Which is the Statute/Act applicable in the rights of a bank as bailee?

VI

a. Bankers Books Evidence Act,1891

b. Indian Contract Act,1872
LA

c. RBI Act,1934
d. Banking Regulation Act,1949
U

10. Which of the following is true with respect to registration of firms?

D

a. Non-registered firm cannot sue its partners or debtors or others in course of its business
D

b. Non-registered firm cannot sued by its creditors

YE

c. Non-registered firm cannot sued by its own partners

d. None of the Above.
r.
M

Correct answers-
y:
B

1- c 2- d 3-d 4- d 5- d 6- c 7- c 8- b 9- b 10- a
ed
ad
 Page 53 of 182

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5.Customer Service and Grievance Mechanisms

.(V
Multiple Questions & Answer

1) Customer Service committee meetings is held ___at all branches.

Y
a. Every month

D
b. Every Quarter

ED
c. Every Fortnightly

R
d. None
2) Customers can lodge their complaints directly to Branch-in-charge and it will be the

R
re-possibility of Branch-in-charge to resolve the compliant within ___from the date of re-

A
ceipt.

M
a. 1 days

U
b. 3 days

K
c. 7 days

A
d. 9 days

D
3) As per stipulated by ministry of finance Complaints from PM’s office should be
resolved with in N
A
a. 7 Days
N

b. 10 Days
A

c. 12 Days
K

d. 15 days
VE

4) There are -3- types of quarterly statements to be submitted by a branch to Regional

Offices regarding complaints. The frequency of statement is
VI

a. Fortnightly
b. Monthly
LA

c. Quarterly
d. None of the above
U

5) In case of COPRA act the national and state commission are required to decide on
D

appeals, as far as possible within

D

a. 30 days
YE

b. 45 days
c. 60 days
r.

d. 90 days
M

6) In case of Banking Ombudsman Scheme any person aggrieved by an Award or

rejection of a complaint for the reasons referred to, may within _____of the date of
y:

receipt of communication of Award or rejection of complaint, prefer an appeal before the

B

Appellate Authority;
a. 30 days
ed

b. 45 days
ad

c. 60 days
d. 90 days
 Page 54 of 182

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7) The Consumer Protection Act, (COPRA) was passed by the parliament with a view to

.(V
protecting the interests of consumers.
a) 1986
b) 1987

Y
c) 1988

D
d) 1989

ED
8) Under Consumer Protection Act, 1986 (COPRA) violation of orders of the forums can

R
invite penalties including

R
A
a) Imprisonment Up to maximum of 3 years
b )No Imprisonment

M
c) Criminal Offence

U
d) None of the above

K
A
9) The bank has recently introduced new mechanism regarding complaint management.

D
a. BOB SPGRS COMPLAINT MODULE
b. MONEY GRAM COMPLAINT MODULE N
A
c. SIEBEL CRM COMPLAINT MODULE
N

d. HR SHARED SERVICES
A
K

10) As per guidelines all the complaints will henceforth need to be lodged and resolved using
VE

“SIEBEL CRM COMPLAINT MODULE”. This system is effected from

a. 24-01-2020
VI

b. 26-01-2020
c. 31-03-2019
LA

d. 31-03-2020
U
D

11) Rs ____Penalty levied by the RBI for deficiency in customer services in providing currency
D

exchanges facilities for any violation is

YE

a. 5000
b. 10000
c. 1000
r.

d. 25000
M
y:

12) Rs ____Penalty levied by the RBI for deficiency in customer services in providing currency
exchanges facilities for any violation more than 5 instances is
B

a. 20000
ed

b. 200000
c. 500000
ad

d. 1000000
 Page 55 of 182

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13) As per “EASE” guidelines our bank has introduced the new form for customer conveniences
as

.(V
a. Customer Request Form
b. Mobile Number Change Form
c. Customer Updation Form

Y
d. None of the above

D
14) The purpose of “Customer Request Form” is __of various important information in their

ED
accounts.
a. Updation

R
b. Addition

R
c. Modification

A
d. All

M
15) To prevent the mis-selling or force selling of insurance products to the customer, who can

U
source the insurance business in branch?

K
a. Joint Manager

A
b. Branch Manager

D
c. Any Staff
d. Only Specified Persons N
A
16) Any customer who has a grievance against a bank on any one or more of the grounds
N
mentioned in Clause 8 of the BO Scheme, the complaint is made before the expiry of the
A

period of _______such claims.

K

a. Within Limitation period

VE

b. With In 30 Days
c. With In 60 Days
VI

d. With In 12 Month
LA

17) The Banking Ombudsman may also award compensation in addition to the above but not
exceeding rupees ____to the complainant, taking into account the loss of the complainant's
U

time, expenses incurred by the complainant, harassment and mental agony suffered by the
D

complainant.
D

a. 1,00,000
YE

b. 2,00,000
c. 10,00,000
r.

d. 20,00,000
M

18) Customer Relationship Management (CRM)-Rollout of complaint module is for

y:

a. BOB branches only

B

b. E-Dena Bank branches only

ed

c. E-Vijaya Bank branches only

d. None
ad
 Page 56 of 182

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6.Revenue Leakage In Operations

.(V
Multiple Choice Questions

Y
D
ED
1) Which of the following will contribute to revenue loss:

R
a. Concession of interest rate in loan accounts, not withdrawn after expiry.

R
b. Penal interest charged for non compliance of terms and conditions
c. Commitment charges charged for less utilization of limits as per norms

A
d. Correct ROI being charged on Deposit accounts

M
U
K
Correct Answer…a……………………………………….

A
D
N
A
N

2) What steps can be taken to increase profitability of the branch:

A
K

a. Increase in CASA.
VE

b. Recovery in PWO/TWO accounts

c. Both a & b
VI

d. None of the above

LA

Correct Answer…c……………………………………….
U
D
D
YE

3) Which of the following statements are true in respect of profitability:

r.
M

a. Reschudlement of the Education Loan accounts is to be done at expiry of the

moratorium to start compounding of the interest.
y:

b. Proper/ correct entry of the stock statements in the accounts.

B

c. Timely collection of Review charges.

d. None of the above
ed

e. All of the above

ad

Correct Answer…e……………………………………….
 Page 57 of 182

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.(V
4) What are the indirect action points which can be taken to improve
profitability:

Y
D
a. Promote digital banking.

ED
b. Reducing customer complaints
c. Doing quality Credit

R
d. Using specialized marketing techniques towards appropriate segments
e. All of the above

R
A
M
Correct Answer…e……………………………………….

U
K
A
5. What is the scheme code to open FDR with Zero rate of Interest?

D
A. TD101 N
A
B. TD102
N
C. TD118
D. TD128
A
K
VE

6. What should be the status of interest pegging in case of Repo-Rate linked loans?
VI

A. Should be pegged “y”

B. Should be pegged “N”
LA

C. Should be kept blank

D. None of the Above
U
D
D

7.When we should collect charges for issuing of solvency certificate?

YE

A. Issuing Fresh Solvency Certificate

B. On renewal
r.

C. Both A & B
M

D. None of the above

y:

8. How many time braches to generate OFFSOL report in the finacle?

B

A. 3
ed

B. 4
C. 5
ad

D. 6
 Page 58 of 182

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9. How many notices are sent to Locker hirers in case of overdue of Locker?

.(V
A.1
B.2
C.3

Y
D.4

D
ED
10.What is the additional rate of interest to be paid in the term deposit when the first holder is staff related
and second holder is staff?

R
A.1.50%

R
B.2.50%

A
C.0.50%

M
D.No Additional rate of interest is paid

U
11. What is the name of the expense that is collected instead of processing charge when there is a waiver of

K
processing Charge?

A
D
A. Reimbursement Charges
B. Stop Gap Payment N
A
C. Out of Pocket Expenses
D. Mortgage creation Charges
N
A
K

12. What is the charge of attestation of signature?

VE

A.Rs.100/- per instrument occasion

VI

B.Rs.125/- per instrument occasion

C.Rs.250/- per instrument occasion
LA

D.Rs500/- per instrument occasion

U

13.After how many transactions cash handling charges are levied at base branch?
D
D

A.2
B.3
YE

C.4
D.5
r.
M

14. How high the charges are applicable for non-customer for availing any banking service?
y:

A. No Charges
B

B. 15%
C. 25%
ed

D. 50%
ad
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7.PREVENTIVE VIGILANCE IN OPERATIONS

.(V
1. What is the threshold limit of fraud accounts which needs to be investigated by CBI?
a. 1 CRORE

Y
b. 2 CRORES

D
c. 3 CRORES

ED
d. 4 CRORES
2. Brach Manager must verify cash ……..

R
a. Monthly

R
b. Quarterly

A
c. Half Yearly

M
d. Yearly

U
3. Banker’s Cheque can be issued up to ____ amount against cash

K
a. 25000

A
b. 49999

D
c. 50000
d. 100000 N
A
4. After how many months branch should seek the approval of Regional Office for destruction of
N
Undelivered Cheque book ?
A

a. 1 month
K

b. 2 Months
VE

c. 3 months
d. 4 months
VI

5. How many times branch needs to generate Off sol Inward Clearing transaction report in a day ?
a. 1
LA

b. 2
c. 3
U

d. 4
D

6. What is the limit for Transfer transaction where scanning of cheque through UV ray machine is
D

mandatory ?
YE

a. 10000
b. 50000
r.

c. 100000
M

d. 200000
y:

7. What is the maximum validity of a Small Account(SB136) for want of Officially Valid Document ?
B

a. 1 year
ed

b. 2 Years
ad

c. 3 Years
d. 4 Years
 Page 60 of 182

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8. What is the finacle menu used for escalating suspicious behaviour of accounts at branch ?

.(V
a. STR
b. FRMS
c. AMLALERT

Y
D
d. CERMO

ED
9. By which date of the succeeding month report of Non Profit Organization Transaction is reported to
FIU-IND ?

R
a. 7th
b. 10th

R
c. 12TH

A
d. 15TH

M
10. What is the periodicity of review of risk categorisation of customers at branch ?

U
a. quarterly

K
b. monthly

A
c. half yearly

D
d. yearly
N
11. Entries through “G/L Sundry Credit Creditors” are to be reversed within maximum period of ____
A
days
N

a. 30 days
A

b. 60 days
K

c. 90 days
VE

d. 120 Days
12. Which types of transactions is/are not permitted with withdrawal slip?
VI

a. Cash Withdrawal at non base branch

LA

b. Transfer of fund to another account of same customer

c. issuance of DD
U

d. Cash withdrawal of Rs.50000/- at base branch

D

13. What is maximum amount of cash that can be remitted without an Armed Guard?
D

a. Rs.10 lakhs
YE

b. Rs.20 lakhs
c. Rs.30 lakhs
r.

d. Rs.50 lakhs
M

14. What is the amount of cash remittance above which Two Arged Guards are required?
a. Rs.20 lakhs
y:

b. Rs.30 lakhs
B

c. Rs.50 Lakhs
ed

d. Rs.100 lakhs
ad
 Page 61 of 182

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15. What is the penalty by RBI for refusal by any bank branch to exchnage soiled notes at the branch
for2nd time?

.(V
a. Rs.10000/-
b. Rs.8000/-
c. Rs.5000/-

Y
D
d. Rs.2000/-

ED
16. What is the penalty by RBI for non functional of CCTV at Currency Chest of any Bank?
a. Rs.10000/-

R
b. Rs.8000/-
c. Rs.5000/-

R
d. Rs.2000/-

A
17. When Photograph of Customer is NOT to be obtained mandatorily?

M
a. At the time of activation of Dormant Account

U
b. At the time Change of Account from Minor to Major

K
c. At the time of change of Mobile Number

A
d. At the time of Re-KYC of Low Risk Customers

D
18. Which is the valid mode of communication by NRI customer for banking transactions with us?
a. Fax N
A
b. Email
N

c. Scanned Letter
A

d. Signed Mandate
K

19. What is NOT a "Social Engineering" Technique for Fraud?

VE

a. Phising
b. Baiting
VI

c. Pretexing
LA

d. Socialising
20. What is the channel used of doing fraud through VPA by "Collect Fund "Method?
U

a. UPI
D

b. Mobile Banking
D

c. Cash on Mobile
YE

d. Social Media Banking

21. Which types of Cheque will NOT be allowed for payment by the system?
r.

a. Crossed Cheque
M

b. Cheque Not issued

c. Curved Cheque
y:

d. Ante Dated Cheque

B

22. Which types of cash verification in the branch is considered as "External Verification" of cash?
ed

a. Weekly
b. monthly
ad

c. Quaterly
d. Half Yearly
 Page 62 of 182

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23. One Box above the cheque bumber in CTS cheque is called "Pentograph". What word is generally
wriiten inside that Pentograph?

.(V
a. Blank/Null
b. Copy/Void
c. Invalid/NIL

Y
D
d. Other than given options

ED
24. At the time of making online payment through any portal, What should one check in link of URL for
security purpose?

R
a. http
b. https

R
c. secure

A
d. WWW

M
25. For unauthorised electronic Banking transactions, customers do not have any liability if incident is

U
reported to the Bank within ____ WORKING day?

K
a. 7

A
b. 5

D
c. 3
d. 1 N
A
26. What is the Maximum amount of liability for a savings account customer for reporting an
N

unauthorised electronic Banking transactions to the Bank within 4-7 days?

A

a. Rs.5000
K

b. Rs.10000
VE

c. Rs.25000
d. NIL
VI

27. All cheques issued by the staff members for Rs._______ & above should mandatorily be confirmed
LA

under CPPS for successful payment in clearing as well as in Intersol payment.

(a) 25000/- (b) 50000/-
U

(c) 100000/- (d) 200000/-

D

28. All the branches having Government accounts are required to send the balance confirmation
D

certificate on ____________ basis.

YE

(a) Monthly (b) Quarterly

(c) Half Yearly (d) Yearly
r.

29. Outward Cheques of Rs._______ & above should be mandatorily be scanned under UV light by an
M

officer.
(a) 5000/- & above (b) 10000/- & above
y:

(c) 25000/- & above (d) 50000/- & above

B

30. Cheques with which of the following discrepancies must be excluded from sending to Outward CTS
ed

scanning Hubs?
(a) Without UV seal/ signature.
ad

(b) Alteration on cheque in any field.

(c) Incorrect account number series.
 Page 63 of 182

Y1
(d) All of the above.
31. Which of the following segment is not eligible to open Online SB account through Video KYC

.(V
platform?
(a) Baroda advantage savings account (SB 101)
(b) Baroda classic salary account (SB 174)

Y
D
(c) Baroda Mahila Shakti savings account (SB 181)

ED
(d) Baroda Champ account (SB 156)

R
R
A
M
U
K
A
D
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
ad
 Page 64 of 182

Y1
8.FRAUD MANAGEMENT

.(V
1) Question: Write a short note on Structure of Fraud Risk Management
(FRM) Department

Y
D
ED
R
R
Answer

A
The Fraud Risk Management function in the Bank shall be owned by

M
the Bank's CEO, Audit Committee of the Board and the Special

U
Committee of the Board. The Head or In-charge of the Fraud Risk

K
Management department shall be responsible for day-today

A
activities of the two elements of Fraud Risk Management

D
Department viz. Fraud Control Unit (FCU) and the Risk Control Unit
(RCU N
A
N

2) Question: What is the role of Special Committee to the Board on High

A

Value Frauds?
K
VE
VI
LA

Answer
U

The Special Committee to the Board shall be constituted to monitor

D

and review fraud cases involving amounts of INR 1 crore and above
D

exclusively. The Special Committee to the Board shall comprise of the

Chairman, Managing Director & CEO, 2 Directors of ACB and two
YE

other Directors other than RBI Director.

r.

Fill in the blank

M

1) Question: In case of accounts classified as ‘fraud’, Bank shall be required

y:

to make _______ to the full extent immediately, irrespective of the value of

security.
B
ed

Answer- -------------------------------------------------------------------
ad

----------------------------------------
 Page 65 of 182

Y1
2) Question :The decision to adopt an appropriate risk treatment measure

.(V
including insurance policy shall be primary responsibility of respective
__________

Y
D
ED
Answer- -------------------------------------------------------------------

R
----------------------------------------

R
A
M
3) Question: The functional head shall, from time to time, provide an

U
update to the FRM Head/ In-charge regarding the progress of

K
___________

A
D
N
A
N
A
K

Answer- ---------------------------------------------------------------
VE

------------------------------------------
VI

4) Question: When all avenues available for recovery are exhausted, Bank
LA

will arrange for _____the likely loss with the approval of the appropriate
authority.
U
D
D
YE

Answer- -------------------------------------------------------------------
--------------------------------------
r.

5) Question: ._______ of amount fraudulently withdrawn from the account of

M

the customer. Restoration process is being handled by HO Baroda as per

y:

Restoration policy duly approved by Board

B
ed
ad

Answer- -------------------------------------------------------------------
--------------------------------------
 Page 66 of 182

Y1
Solution: Fill In the blank
QUESTION

.(V
ANSWER

NO

Y
D
ED
1 Provision

R
2 Functional heads.

R
A
M
3 Insurance claims.

U
K
4 Write-off

A
D
5 Restoration
N
A
N
A

Multiple Questions & Answer ON Fraud Management

K
VE

1) Mitra Committee Recommendations, are related with

VI

a. Digital Banking
LA

b. Fraud policy in Banks

c. Chq Truncation
U
D

d. MSME financing
D
YE

2) As per RBI Master Direction, The Special Sub-committee to the Board

r.

shall be constituted to monitor and review fraud cases involving amounts

M

of
y:

a. Rs.1 million and above

B

b. Rs.2 million and above

ed

c. Rs.5 million and above

ad

d. Rs.10 million and above

 Page 67 of 182

Y1
3) The Enterprise Fraud Risk Management Solution (EFRMS) will assist the FCU
team in generation of the Flash Report (FR) for frauds involving amounts of

.(V
a. INR 1 million and above

b. INR 5 million and above

Y
c. INR 10 million and above

D
ED
d. INR 50 million and above

R
4) Full form of CFR is

R
a. Central Fraud Regulation

A
M
b. Civic Fraud Registry

U
K
A
c. Central Fraud Regulation & Registry

D
d. Central Fraud Registry N
A
N

5) As per MOF, Department of Financial Services i n s t r u c t e d all Public Sector

A

Banks to set up a specialized team in ___for recovery of fraud amt and to

K

modify the recovery policy suit-ably

VE

a. Every zone
VI

b. Every Region
LA

c. Every Medium Size Branch

U

d. Every Metro Branch

D
D
YE

6) Legal Audit of Title Documents in respect of Large Value Loan Accounts

is for amount
r.
M

a. Rs..50 million and above

b. Rs.5 million and above
y:
B

c. Rs.50 million and above

d. Rs.500 million and above
ed
ad
 Page 68 of 182

Y1
7) Currently Fraud Risk Management (FRM) Policy will be effective from the
date of approval by the Board and will be valid up to

.(V
a. 01.04.2020

b. 01.04.2021

Y
D
c. 25.04.2022

ED
d. 01.04.2023

R
R
8) The threshold of EWS and RFA is an exposure of ________at the level of

A
bank irrespective of the lending arrangement.

M
a. Rs.5 million and above

U
K
b. Rs.50 million and above

A
D
c. Rs.500 million and above

d. None of The Above

N
A
N
A

9) Initiation and completion of staff accountability exercise within ___from the

K

date of classification as Fraud

VE

a. 15 Days
VI

b. One months
LA

c. Three months
U

d. Six months
D
D
YE

10) In case of accounts classified as ‘fraud’, they shall be immediately marked as

“Fraud” in Finacle and provision shall be made to the_ _ __ immediately,
r.

irrespective of the value of the security

M

a. 50%
y:

b. 100 %
B

c. 150%
ed

d. 200%
ad
 Page 69 of 182

Y1
FEW MORE QUESTIONS ON FRAUD MANAGEMENT

.(V
1. In case of lodgement of fraud cases to CBI, all the activities as Drafting of
Complaint, Vetting of Complaint and Obtaining CVO Approval have bee-

Y
centralized and would be undertaken at

D
ED
a. Risk Management Department, BCC,
b. Fraud Risk Management Department, BCC,

R
c. Respective Risk Department, BCC

R
d. None of the Above

A
M
2. As per the extant guidelines of Reserve Bank of India and new arrangement
introduced by the CBI, Complaints in all fraud cases involving aggregate amount

U
K
of Rs.3.00 Crore and above would be filed with

A
a. FIU-IND

D
b. CBI
c. State Police Head
N
A
d. FATF
N
A

3. In Case fraud of Rs.10, 000/- and above but below Rs.1.00 Lac, Law Enforcement
K

Agency with Complaint to be lodged depend upon the involvement of Staff .The
VE

Statement is
VI

a. True
b. False
LA

4. In Case of fraud of Rs.10, 000/- and above but below Rs.1.00 Lac, Law
U

Enforcement Agency with Complaint to Be Lodged depend upon the involvement

D

of Staff is
D
YE

a. CBI
b. FIU
c. State Police
r.

d. RBI
M

5. In the fraud account where Money Laundering and FEMA violations appear to
y:

have been occurred, a Complaint is to be lodged with the

B

a. Enforcement of Directorate
ed

b. CBI
c. FIU-IND
ad

d. Both 1 & 2
 Page 70 of 182

Y1
6. To prevent fraud in discounting of bills under Letter of Credit, shipping bills
should be invariably be verified/checked at the

.(V
a. ECGC Portal
b. RBIs EDPMS portal

Y
c. Buyers Portal

D
d. All of the above

ED
7. Documents required for changing mobile number is

R
a. Application as per prescribed format

R
b. Latest Photograph

A
c. KYC Document

M
d. All three are mandatory

U
8. As per SOP-Lodgement of CBI Complaint ln Fraud, The time-line has been

K
specified for each stage in such a way that the complaint would be got filed with

A
CBI within ____Days from the date of reporting of the fraud to RBI.

D
a.
b.
7
14
N
A
c. 15
N

d. 21
A
K

9. The department investigate the fraud of serious nature is

VE

a. SFIO
b. IFIO
VI

c. SIO
d. FIU
LA

10. Which one is the correct step of the branch, if unable to contact the base branch
U

in INTER-SOL transaction of two lacs rupees?

D
D

a. Will contact the depositor and return the same

YE

b. Will return the depositor address by post

c. Will send base branch for collection
d. Will refer to Branch Manager
r.
M

Question Answer Question Answer Question Answer

y:

1 B 5 d 9 a
B

2 B 6 b 10 c
ed

3 A 7 d
ad

4 C 8 d
 Page 71 of 182

Y1
9.GST AND TDS

.(V
01. Goods & Services Tax was made applicable from 1st July 2017, under GST regime which one of the
taxes were not discontinued?

Y
a. Excise Duty

D
b. Service Tax

ED
c. Toll Tax
d. Entertainment Tax

R
02. In terms of GST law, the Banking & Financial Services are made taxable @ of

R
a. 5%

A
b. 12%

M
c. 18%
d. 28%

U
03. Which of the Banking income is exempted from the purview of GST tax?

K
a. Commission& Exchange

A
b. Interest Income from Lending

D
c. Foreign Exchange Income
d. Sale of fixed assets
N
A
04. GST is an Indirect Tax regime which is not levied on
N

a. Manufacturing Services
A

b. Sales Services
K

c. Consumption of Goods services

VE

d. Services provided by Business Correspondents

VI

05. Under GST regime, initially the tax would go to Central Government and then it will be distributed
to the State/UT Govt. if it is collected under_______
LA

a. Central Goods and Service Tax (CGST)

b. State Goods and Service Tax (SGST)
U

c. Union Territory Goods and Service Tax(UTGST)

D

d. Integrated Goods and Service Tax(IGST)

D

06. Under GST regime, if the supply of the services is within the state then_______would be levied.
YE

a. Central Goods and Service Tax (CGST) & State Goods and Service Tax (SGST)/Union Territory
r.

Goods and Service Tax(UTGST)

M

b. Central Goods and Service Tax (CGST) & Integrated Goods and Service Tax(IGST)
y:

c. Integrated Goods and Service Tax(IGST) & State Goods and Service Tax (SGST)
d. State Goods and Service Tax (SGST) & Union Territory Goods and Service Tax(UTGST)
B
ed
ad
 Page 72 of 182

Y1
07. Under GST regime, if the supply of the services is outside the state then_______would be levied.

.(V
a. Central Goods and Service Tax (CGST) & State Goods and Service Tax (SGST)/Union Territory
Goods and Service Tax(UTGST)
b. Integrated Goods and Service Tax(IGST)

Y
D
c. Integrated Goods and Service Tax(IGST) & State Goods and Service Tax (SGST)

ED
d. State Goods and Service Tax (SGST) & Union Territory Goods and Service Tax(UTGST)
08. Under GST regime, HSN code stands for_______

R
a. Harmonised System of Nomenclature
b. Hidden System of Nomenclature

R
c. Hybrid System of Nomenclature

A
d. Hitech System of Nomenclature

M
U
9. As per GST law, Bank is required to take registration for all the branches and Admin offices. For each

K
registration a unique PAN based GST number is alloted containing_____digit alphanumeric number.

A
a.12 b. 13 c. 14 d.15

D
10. First two digits of GST number represents N
A
N
a. State code of the parent state for which registration is obtained.
A

b.District code of the parent state for which registration is obtained.

K
VE

c. Regional Office code of the parent state for which registration is obtained.
VI

d.Branch code of the parent state for which registration is obtained.

LA

11. Our Bank has obtained how many GST registration for its Branches and all Admin Offices in total?
a. 31 b.33 c.35 d.37
U
D

12. Our Bank has obtained 35 registrations for each state/union territory separately, covering all the
D

branches under the respective state/union territories. Other than the 35 registrations bank has also
YE

obtained separate registrations for___________.

a. IFSC Banking Unit, Gandhinagar

r.
M

b. Input Service Distributor (Only for Corporate Office)

y:

c.IFSC Banking Unit, Gandhinagar and Input Service Distributor (Only for Corporate Office)
B

d.Foreign Back Office, Gift City, Gandhinagar

ed

13. Which of the digit of GST number is common across any GST number obtained by any entity and it is
ad

___letter of alphabet.

a. 11th & W b.12th & X c.13th & Y d.14th & Z

 Page 73 of 182

Y1
14. GST is an Indirect Tax regime such that the ultimate tax is borne by_________

.(V
a. Initial & final consumer in equal propotion.
b. Final consumer of Goods/Service.
c. Final Consumer 75 % and other consumer 25 %.

Y
d. None of the above

D
15. The netting off of the tax paid on purchase from tax on sale is called __________which ensures that no

ED
double taxations occurs in the entire chain.

a. Intermediary Tax Credit Mechanism

R
b. Final Tax Credit Mechanism

R
c. Input Tax Credit Mechanism

A
d. Output Tax Credit Mechanism

M
16. If 4th character of PAN is either C or F then Form 15 G/H should_______.

U
a. Not be allowed to enter

K
b. Only be allowed

A
c. It does not make any difference

D
d. None of the above
17. 15 H should be allowed only if 4th Character of PAN is ____.
N
A
a. H b. P c. A d. L
N
A

18. TDS rate code to be fed in Finacle for exemption under 15 G is______
K
VE

a. TDS 02 b. TDS 11 c. TDS 12 d.TDS 13

19. TDS rate code to be fed in Finacle for exemption under 15 H is______
VI

a. TDS 02 b. TDS 12 c. TDS 13 d.TDS 14

LA

20. TDS amount should be rounded off to______digit in case TDS amount comes to decimal as per Invoice
U

amount and Tax rate.

D
D

a. Next Lower
YE

b. Near to next tens

r.

c. Next Higher
M

d. Near to next hundred

y:
B
ed
ad
 Page 74 of 182

Y1
21. Tax is to be deducted irrespective of invoice amount and threshold limit. But, Threshold limit in
case of Vendor payments shall only to be taken into consideration in case of___________________.

.(V
In no other cases threshold limit is to be looked into.
a. Rental payments u/s 194-1(a) & 194-1(b)
b. Contractor Payment 194 C

Y
c. Interest Payment 192 B

D
d. None of the above

ED
22. Total exemption of Tax in TDSCON menu is to be used for customers which are wholly exempt
from tax deduction e.g. Central Government / State Government accounts, Local Authority, Insurance

R
Company, Mutual Funds, Banking companies, Co-operative Banks etc. In this case TDS Code will
always be

R
a. TDS01

A
b. TDS17

M
c. TDS16

U
d. TDS01, TDS16 or TDS17

K
23. Where customer submits no deduction certificate, Branches/Offices are to explicitly enter the

A
certificate number in Income Tax Certificate No. field and enter the amount up to which the Income

D
Tax Department has issued the Income Tax Certificate in "Floor limit" field. TDS Code in above cases
shall be N
A
a. TDS02
N
b. TDS03
A

c. TDT35
d. TDS02,TDS03 orTDS35
K
VE

Ref: BCC: BR:112:496 Dated: 21.08.2020

VI

24. A new menu _________has been developed in CBS through which Branches/Offices can capture
status of ITR filing status of last three assessment year whose time limit under section 139(i) has
LA

been expired.
a. ITTRF
U

b. ITCASH
D

c. ITMOD
D

d. ITTAX
YE

25. Some entities, who are involved in handling of substantial amounts of cash as part of their
business operation are exempted as per the section 194N of Income Tax 1961 act and notification
issued by the Govt. from time to time. Which one of these entities are not exempted from deduction
r.

of Tax u/s 194N?

M

a. The Government Body

y:

b. Any Banking company or co-operative society engaged in carrying on the business of

banking
B

c. Post office
ed

d. Any business correspondent of a banking company or Co-operative society carrying on the

business of banking
ad

e. All above are exempted

Ref: BCC: BR: 112:474 Dated: 12.08.2020

 Page 75 of 182

Y1
10.DECEASED CLAIM

.(V
1. In case of deceased claim of missing person, up to thresholds limit of Rs. ____will be
entertained without insisting for valid death certificate.

Y
D
a. 1 Lacs

ED
b. 2 Lacs
c. 3 Lacs

R
d. 4 Lacs

R
2. To settled deceased claim of missing persons, the reporting missing should be for a period

A
of ____Years

M
a. 2

U
b. 5

K
c. 7

A
d. 11

D
N
3. In case of deceased claim of missing person, above to thresholds limit of Rs. ____will be
A
entertained with getting court order of competent court.
N

a. 1 Lacs
A

b. 2 Lacs
K

c. 3 Lacs
VE

d. 4 Lacs
VI

4. Time Norms for settlement of claims: In the case of accounts without survivor/ nominee
LA

clause the claim should be settled within _____from the date on which the requisite
documents have been submitted.
U

a. 3 Days
D

b. 7 Days
D

c. 15 Days
YE

d. 1 Month
r.

5. As per our bank policy in case of deceased claim, the bank can consider the request of the
M

deceased claim claimant as

a. To split the amount of term deposit in two or more receipts
y:

b. In the names of the claimant/s

B

c. In the names of the third party

d. Only 1 & 2
ed
ad
 Page 76 of 182

Y1
6. In Bank of Baroda, Nomination is ___for bank customers.

.(V
a. Optional
b. Mandatory
c. Mandatory in case of NRI deposit

Y
d. None of the above

D
ED
7. In respect of lockers, in joint names nomination rules are applicable only if
lockers are operated

R
R
A
a. Jointly

M
b. E/S
c. Singly

U
d. F/S

K
A
D
8. Section 45 ZE of the B.R Act, 1949 does not preclude a minor from being a
N
nominee for obtaining delivery of the contents of a locker. The statement is
A
N

a. True
A

b. False
K
VE

9. As per Christian law where the deceased is a Christian, the widow of the male
VI

intestate is entitled to ____of the property

LA

a. One-third
b. Two –third
U

c. Full
D

d. None
D
YE

10. In the event of death of one (or more but not all) of the joint account holders, premature
termination will be permitted against
r.

a. Request by the survivor(s)

M

b. Request by the legal heir(s)

c. Joint request by the survivor(s) and the legal heir(s)
y:

d. Any of the above

B
ed

Question 1 2 3 4 5 6 7 8 9 10
ad

Answer B C B D D A A A A C
 Page 77 of 182

Y1
Other questions on Deceased Claims:

.(V
1) Deceased Claim Settlement: The power of CM in case of delivery of safe custody
Articles with indemnity bond (with or without sureties) is

Y
a. No Power

D
b. Full Power

ED
c. 1 Lacs
d. 2 Lacs

R
2) Payment of Balances in the account of the deceased customer to their legal heirs

R
on the basis of Nomination for scale 2 Officer is____

A
M
a. 1 Lacs
b. 2 Lacs

U
c. 6 Lacs

K
d. Full Power

A
D
3) In the event of death of the customer: Full power of settlement in case of deceased
claim is vested except__ N
A
a. CM
N

b. AGM
A

c. DGM
K

d. All of the above

VE

4) In case of deceased claim settlement, where the legal heir is a minor, his lawful
VI

guardian will represent his interest. The statement is ________

LA

TRUE/FALSE
U

5) Payment of Balances in the account of the missing persons to their legal heirs on
D

the basis of without court order by GM in case of missing person_____

D

a. Full power
YE

b. No power
c. 2 Lacs
r.

d. None
M

6) Payment of Balances in the account of the missing persons to their legal heirs on
y:

the basis of without court order by GM in case of missing person______

a. Full Power
B

b. No Power
ed

c. 10 Lacs
d. 2Lacs
ad
 Page 78 of 182

Y1
7) In the current COVID-PANDEMIC situation, bank has started new insurance
program for Business Correspondent the statement is____

.(V
TRUE/FALSE

Y
8) Form Number ________To be used when account has nomination or is a joint

D
account with survivor clause,in case of deceased claim Payment

ED
a. 352 D
b. 133 A

R
c. 152 D

R
d. None of the above

A
9) In case of deceased claim of Safe Deposit Locker payment with survivor clause

M
,Form of inventory used _____

U
K
a. Form No. 351

A
b. Form No. 352
c. Form No. 353

D
d. None
N
A
10) Field visit is not required in settlement of Deceased Claim the statement is
N
A

TRUE/FALSE
K
VE

Sr No Answer

1 b
VI

2 c
LA

3 a
U
D

4 True
D
YE

5 c

6 a
r.
M

7 a
y:

8 a
B

9 b
ed

10 False
ad
 Page 79 of 182

Y1
11.PREMISES MANAGEMENT

.(V
Y
D
ED
R
R
A
M
U
K
A
D
N
A
N
A
K
VE

Workbook
VI
LA

on
U
D
D
YE

Premises
r.
M

Management
y:
B
ed
ad
 Page 80 of 182

Y1
Choose the correct answer:

01.Which of the following is not a part of furniture & fittings?

.(V
a. Steel furniture
b. Cash safe

Y
c. Strong room doors

D
d. Stationary

ED
R
R
Answer __________________

A
M
02.Record of every fixed asset is maintained by ------ module in CBS ?

U
a.FAMTC

K
b. VENPAY

A
c. FASSET

D
d.RECMNT
N
A
N
A
K

Answer __________________
VE

03.Which of the following module is not available in FASSET menu?

VI

a. Purchase
LA

b. Replacement
U

c. Payment
D
D

d. Transfer
YE
r.
M
y:

Answer __________________
B

04.Which of these expenses not to be paid through FASSET?

a. Payment of Projector purchased
ed

b. Payment of Computer purchased

ad

c. Payment of books purchased

d. Payment of chairs purchased
 Page 81 of 182

Y1
.(V
Answer __________________

Y
05.Notice for exercising the 5 year option period shall be given to the landlord -------

D
months before the expiry of 5 year certain lease period ?

ED
a.01 Months

R
b. 03 Months
c. 06 Months

R
d. 12 Months

A
M
U
K
A
Answer : BOI Volume 2019 Pg 30 Doc name Facilities

D
Management
N
A
06.Landlord shall carry out the white washing / painting of the premises occupied by
N

the Bank, externally as well as internally, preferably once in every --------years?

A

a.01 Years
K

b.02 Years
VE

c.03 years
d.05 years
VI
LA
U
D

Answer : BOI Volume 2019 Pg 30 Doc name Facilities

D

Management
YE

07.Security register to be preserved for --------years—Permanent?

a. 03 Years
r.

b. 05 Years
M

c. 08 Years
y:

d. Permanent
B
ed
ad

Answer: BOI Operations Vol.2019 Pg 39

 Page 82 of 182

Y1
08.Debit & credit vouchers & cheques to be preserved for --- years?
a. 03 Years

.(V
b. 05 Years
c. 10 Years
d. Permanent

Y
D
ED
R
Answer: BOI Operations Vol.2019 Pg 43

R
A
09.ATM Cards & pins to be kept under dual control at same place ?

M
a.True

U
b. False

K
A
D
N
A
Answer: BOI Operations Vol 2019 Pg 32
N

10. Cheque books to be kept under dual control ?

A
K

a.True
VE

b.False
VI
LA
U

Answer: BOI Operations Vol 2019 Pg 32

D
D

Few More Questions on Premises Management

YE

Q1. Which of the module is/are present in Fasset?

A.Payment
r.

B.Purchase
M

C.Transfer
D.All of the above
y:
B

Q2.Which of the following place it is necessary to give advertisement for setting up

Branch/ATM?
ed

A.PSU Office
ad

B.PFI
C. Government office
D. Personal Residence of Village Pradhan
 Page 83 of 182

Y1
BOI Facility Management Chapter PGno.6

.(V
Q3. What is the minimum date of submission of bid?
A. Not less than 21 days from the date of advertisement
B. Not less than 15 days from the date of advertisement

Y
C. Not less than 7 days from the date of advertisement

D
D. Not less than 30 days from the date of advertisement

ED
BOI Facility Management Chapter PGno.7

R
Q4.How many ways bids shall be invited?

R
A. 2 Ways

A
B. 3 Ways

M
C. 4 Ways

U
D. 5 Ways

K
BOI Facility Management Chapter PGno.6

A
D
Q5.In presence of which committee technical bids are opened?
A. ZOCC N
A
B. REC
N

C. RMCC
A

D. COCC-ED
K
VE

BOI Facility Management Chapter PGno.10

Q6.What is the time frame to undergo valuation in banks’own property?

VI

A. 3 Years
LA

B. 4 Years
C. 5 Years
U

D. 6 Years
D

BOI Facility Management Chapter PGno.15

D
YE

Q7.As per the GOI what is the minimum amount of transaction to be reported to CBI?
r.

A. 10 Lakhs
M

B. 25 Lakhs
C. 30 Lakhs
y:

D. 50 Lakhs
B

BOI Facility Management Chapter PGno.

ed

Q8. What is the minimum area allocated for Customers?

ad

A.25%
B.50%
 Page 84 of 182

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C.75%
D.80%

.(V
BOI Facility Management Chapter PGno.21

Q9.What is the Maximum Carpet Area in Rural Branch excluding Variance of 25%?

Y
A. 1000 Sqft

D
B. 1500 Sqft

ED
C. 750 Sqft
D. 500 Sqft

R
BOI Facility Management Chapter PGno.22

R
A
Q10. What is the maximum permissible rent in rural area(Inclusive of taxes)?

M
A. Rs.10000

U
B. Rs.15000

K
C. Rs.20000
D. Rs.25000

A
D
BOI Facility Management Chapter PGno.23
N
A
N
A
K
VE
VI
LA
U
D
D

ANSWERS
YE

1 2 3 4 5 6 7 8 9 10
r.
M
y:

D C B C B C D C A A
B
ed
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12.HANDING OVER AND TAKING OVER

.(V
Y
D
ED
R
R
A
M
WORKBOOK

U
K
ON

A
D
HANDING OVER AND TAKING OVER
N
A
N

CHAPTER 10
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
ad
 Page 86 of 182

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Write Here

.(V
1. Why handing Over and taking Over is important?

Y
D
ED
R
R
A
M
U
K
A
D
N
A
N
A
K

Write Here
VE
VI
LA

2. What are the process of handing over and taking over?

U
D
D
YE
r.
M
y:
B
ed
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 Page 87 of 182

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3. Match the following:-

.(V
Category of the branch No. of days (not
Option exceeding) For

Y
Submission of Handing

D
over and taking over

ED
Report

R
A Small Branches I 06 days

R
A
B Medium Size Branches II 06 days

M
C Large Size Branches III 10 days

U
K
D Very Large Branches IV 08 days

A
E Specialized Branches V 04 days

D
N
A
Write the
N

correct
A

Option
K
VE
VI

A
LA
U

B
D
D
YE

C
r.
M

D
y:
B
ed

E
ad
 Page 88 of 182

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4. What is the procedure is to be followed in exceptional circumstances

.(V
where the normal procedure for handing over/ taking over of charge
could not be followed?

Y
D
ED
Write
Here

R
R
A
M
U
1.

K
A
D
N
A
2.
N
A
K
VE
VI

5. List some item to be physically handed over to the incoming Branch Head.
LA

Write the
item name
U
D
D
YE

Sr. Name of the Item Physically Handed Over

No.
r.

1.
M

2.
3.
y:

4.
B

5.
6.
ed

7.
8.
ad

9.
10.
 Page 89 of 182

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.(V
Y
D
ED
Solve the Case Study on Branch Handing Over Taking Over:-

R
Mr. Dukh Haran was seasoned banker with more than 20 years of

R
experience and has been branch manager of rural & semi-urban branch for

A
the last 8 years. He was travelling to District headquarter Swapan Nagar on
1st October‟ 2015 to take the charge of main branch of the district. Main

M
branch was performing branch and its business has doubled in the last 2

U
years under the leadership of previous Senior Branch Manager Mr. Chinta

K
Mukt who has moved to his home town in other state on request as his

A
retirement was due on 31st January‟ 2016.

D
N
Mr. Dukh Haran was filled with satisfaction for having successfully
turnaround previous branch during his 2 years tenure which was cause of
A
concern of all concerned higher authorities for the last 8 years. Many ideas
N

were coming to his mind regarding performance of the branch which had
A

CASA base of 75 % of the total deposit of Rs. 60 crores, Advance of Rs. 25

K

crores, working with 3 young officers and 3 newly recruited clerical & sub
VE

staff-staff. Regional authorities were expecting to bring down the NPA level
to 2% of the total advance from present level of 1.01 crores. At the time of
VI

Risk Based Internal Audit of the branch in the month of October‟ 2014 it
was categorized as low risk branch.
LA

After reporting to the branch Mr. Dukh Haran felt that his performance has
U

been well recognized by posting him at this branch. Mr. Santoshi Lal, Jt
D

manager of the branch was young dynamic officer having 2 years

experience of banking, Mr Deen Lal promoted last year also had 3 years of
D

banking been looking after credit. Mr. Anokhe Prasad DRO (under
YE

probation) was assigned duties of KYC updation, promoting alternate

delivery channel, pre/post sanction & recovery.
r.
M

During staff meeting held in the evening, all staffs assured him of the
cooperation & team work so that branch scales new height at the end of
y:

financial year. Next day he received a call from Mr. Chinta Mukt telling
about branch and appreciated the contribution of staff in business growth of
B

the branch. He also told him not to worry about any business figures
ed

everything could be managed.

ad

He felt that internal audit of the branch likely to be held next financial year;
he needs to concentrate about the March‟ 2016 targets and statutory audit
(as no statutory audit has been conducted in last 3 years).
 Page 90 of 182

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He wanted to submit the taking over handing over report at the earliest so

.(V
that he can implement strategies for achieving the target.

He was shocked to see the way documents, security forms and other

Y
sensitive papers were kept in the almirah /cabinet. He realized while talking

D
to staff members that none of them knew about its importance of safe
keeping of documents. Arranging of loan documents was his top priority

ED
now and it was expected that about 1200 documents can be arranged
within 3 days. Even after 7 days he could arrange half of documents

R
(scheme wise & type) with the help of credit officer and sub staff. It took

R
more than 2 weeks time to arrange all documents. After 3 weeks time of

A
joining he thought branch has different story to be brought notice of
controlling authorities.

M
U
Before taking any decision he made a call to Mr. Chinta Mukt, and discussed

K
that about 50 loan documents amounting to Rs. 3.75 crores were kept

A
blank, no appraisal prepared in 75 retails loans. In most of loan papers post

D
sanction report is not kept. If taken it is submitted by Mr. Anokhe Prasad
without incorporating required information. Loan sanctioned during last 12
N
months were not having sanction letter, application form & F-153 were filled
A
in casual manner. Registration paper in case of vehicles, bill, vouchers and
N

quotations were not kept in record. 75 documents not renewed within

A

limitation period and if LAD is not obtained in 200 loan accounts within 3
K

months time, will become time barred. Insurance debited to loan accounts
VE

were not remitted to insurance companies. Moratorium period allowed was

not in accordance with the bank‟s existing guidelines.
VI

When talked about the loan accounts with his officers he was shocked to
LA

know that even credit officer was unaware of credit management, though
he has attended 1 week training program on credit. Officers were feeling
U

bad after knowing repercussions.

After hearing his predecessor and his officer, he had lost his peace of mind.
D
D

Solve the following Question:-

YE

1. What is expected from Mr. Dukh Haran, the present incumbent regarding
r.

reporting to higher authorities.

M

2. What steps are required to safeguard interest of bank?

3. What is required new directly recruited officers or new promote officers?
y:

4. Importance of training?
B

5. Lessons for all bankers?

ed
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 Page 91 of 182

SOLUTION

Y1
.(V
Y
D
1.

ED
R
R
A
M
U
Write

K
Solution

A
Here

D
N
A
N
A
K
VE
VI

2.
LA
U
D
D
YE

Write
r.

Solution
M

Here
y:
B
ed
ad
 Page 92 of 182

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3.

.(V
Y
D
ED
Write

R
Solution

R
Here

A
M
U
K
A
D
4. N
A
N
A
K
VE
VI

Write
Solution
LA

Here
U
D
D
YE
r.

5.
M
y:
B
ed
ad

Write
 Page 93 of 182

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Solution
Here

.(V
Y
D
ED
R
R
A
M
U
K
A
D
WORK BOOK KEYS N
A
N

Ans :- 1. New manager understands:-

A
K

 the pending work at branch Level

VE

 To save the interest of bank

 New manager understand the existing Problem with Branch
Different Complains pending with branch
VI


 Coming inspection or rectification required
LA

 Proposal in hand
 No document is time bard
 Details of NPA account, Suit file etc.
U

 All the important register is maintained etc.

D
D

Ans :- 2. Process of Handing Over and taking over

YE

(1) The outgoing/incoming Branch Manager will generally comply with the check
r.

list as per APPENDIX-VIII.

M
y:

(2) The “ Adverse Features Report “ as per format at APPENDIX –IX is to be

B

submitted duly signed by the incoming Branch Manager and countersigned by

ed

the outgoing Branch Manager.

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 Page 94 of 182

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(3) The outgoing and incoming Branch Managers will submit the above
report at (2) to the Regional Office along with the certificate as per format at

.(V
APPENDIX- X as per stipulated time norm.(As prescribed above)

However, following exceptional circumstances may arise which may

Y
make it difficult to hand over the charge of the branch as per above

D
procedure.

ED
(i) When a Branch Manager is required to hand over the charge to the next
senior most Officer and proceeds to another assignment immediately due to

R
various reasons.

R
A
(ii) Resignation/retirement /superannuating of the present incumbent and
where a replacement is not identified or posted.

M
U
(iii) Other such instances where normal handing over/taking over guidelines

K
cannot be made.

A
D
Ans :- 3. Category of the branch No. of days (not exceeding)

A. Small Branches
N04 days
A
B. Medium Size Branches 06 days
N
A

C. Large Size Branches 08 days

K

D. Very Large Branches 10 days

VE

E. Specialized Branches 06 days

VI

Ans:-4. Following procedure is to be followed in such exceptional circumstances

LA

where the normal procedure for handing over/ taking over of charge could not
be followed:
U

(1) If a Branch Manager is required to proceed immediately to take up

D

another assignment etc. due to various administrative exigencies, he may

D

be advised by Regional/Zonal Manager to hand over the charge of items /

YE

files in his possession to the next senior most officer at the Branch and
send a joint declaration to RM/ZM to the effect listing the items/ files
handed over. He should also hand over a list of issues that require special /
r.

immediate attention of the incoming Branch Manager (for details please

M

refer to the APPPENDIX-VIII).

y:

(2) As soon as the new Manager reports at the branch, the senior most
B

officer will hand over the items/files etc. which were handed over to him by
ed

the outgoing Branch Manager. The new Manager may report suitably to the
RM/ZM giving full facts of the case and report the actual position after physical
ad

verification/perusal of the relevant documents /files as stipulated for a normal

take over.
 Page 95 of 182

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Ans:- 5. Please look the Appendix VIII

Ans:- Case study will be solve by participant as per knowledge gain after reading the

.(V
Booklet on handing over and taking over.

Y
Q 5. Answer :

D
ED
Whenever any blank DD / BC / TDR / Cheque leaf / leaves, either in book form or in the
form of continuous stationery is / are lost/misplaced, details should be immediately

R
advised by the branch, by the fastest mode of communication to their Regional Office

R
and Head Office and in case of DD leaf /leaves, to HODD Department, IBO, Mumbai and
Data Centre, Project Office, Mumbai. The details of such lost /misplaced security forms

A
should also be entered in the system immediately by the branch. Based on this advice, in

M
case of Demand draft, HODD Deptt. And in case of other Security Forms, Head office will

U
communicate the fact of loss to all the branches for taking necessary precautions. Details

K
should be immediately advised by the branch, by fastest mode of communication to their

A
Regional Office and ZSC who would take further precautionary actions. Regional Office

D
will consult Head Office, if required.
N
A
N

--------X----------
A
K
VE
VI
LA
U
D
D

1-A 2-A 3-A 4-C 5-C 6-A 7-B 8-D 9-D 10-A
YE
r.

11-D 12-A 13-C 14-B 15-C 16-D 17-A 18-C 19-A 20-D
M
y:

21-D 22-A 23-A 24-D 25-E 26-C 27-D 28-A 29-D

B
ed
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FEW MORE QUESTIONS ON HANDING OVER & TAKING OVER

.(V
1. Which of the following issue is taking by incoming branch head on priority issue?

Y
i) Operational Issues

D
ii) Premises & Equipment

ED
iii) Vigilance issues
iv) Customer services/complaints
v) All of the above

R
R
2. In handing over & taking over which of the follow information is mention in Appendix XI?

A
a) Adverse Report

M
U
b) Operational Issue

K
c) Staff Issue

A
D
d)None of the above
N
A
3. Appendix VIII contains which of the following
N

a) ITEMS TO BE PHYSICALLY HANDED OVER VERIFIED/TAKEN OVER

A
K

b) LIST OF FILES/DOCUMENTS TO BE PERUSED/STUDIEDRELATING

VE

c) FSA SCORE OF THE BRANCH AT THE TIME OF TAKING OVER/ HANDING OVER CHARGE
VI

d) No such report is required for handing over 7 Taking Over

LA

e) a, b, c only
U
D

4. What we have to see in advances when incoming manager is taking the charge
D
YE

a)Submission of Control Returns (Latest Statement of TOD, PSR, Excess/adhoc, overdue BP/BD, AB, etc. to
be verified.
b) Review of Accounts – List of unreviewed accounts be taken.
r.

c) Renewal of Security Documents – Separate list be obtained in respect of accounts where LAD not
M

obtained and accounts where documents have become barred by limitation.

d) Latest Stock and Book Debt Statements – Verification and inspection of Securities – List out the
y:

accounts where stock/book debts statements not received and Inspection of Securities not carried out
B

as per Administrative Instructions

ed

e) All of the above

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5. Please write some point which an incoming branch head has to mention in adverse report

Ans. a) Observations and Comments on the Performance Budget and Performance

.(V
reports for the year/quarter and targets allotted.

b) Observations and Comments on the Classification of advances as per last

Y
D
quarter.

ED
c). Observations and Comments on ASCROM Statement as per last quarter.

R
d). Physical verification of all documents of all advances accounts as recorded in

R
the security register as on date of take over subject to any irregularities

A
M
pointed out in the Inspection Reports or in the PSR Clearance received from

U
next higher authority.

K
A
e). Declaration/Certificate of physical verification of all security forms including

D
N
stocks of Travellers Cheques as per Register by a person in dual custody of
A
the same.
N
A

f). Complaint book/register/files maintained at the branch.

K

g). Records of customers Meet/registers

VE

h). Present status of Inspection Report/Rectification Certificates in regard to:-

VI
LA

(i) Internal inspections carried out by ZIC …………………………………

U

....................................................
D
D
YE

(ii) Statutory audit (Long Form Audit Report) ………………………………..

……………………………….
r.
M
y:

(iii) RBI Inspection u/s 35 of Banking Regulation Act, 1949…………………..

B

(iii) Etc.
ed
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6. Appendix X- Certificate is signed by:-

a) Incoming Branch Head

.(V
b) Outgoing Branch Head

Y
C) Both a & b

D
ED
d) Regional HR

7. Exceptionally large Branches and AGB/DGM Headed Branches has to complete the Handing over and

R
taking over procedure with in ………………. Days.

R
a) 10

A
M
b) 11

U
c) 12

K
A
d) These branches not required handing over and taking over procedure.

D
8. large size Branches has to complete the Handing over and taking over procedure with in ………………. Days.
N
A
a) 5
N
A

b) 6
K

c) 7
VE

d) 8
VI

9. Small Branches & Medium Size Branches has to complete the Handing over and taking over procedure with in
LA

………………. Days respectively.

a) 4 and 6
U
D

b) 5 and 7
D

c) within 6 days
YE

d) 8 and 9
r.

10. Write the process of handing over and taking over ?

M

Ans. Process of Handing Over and taking over

y:
B

(1) The outgoing/incoming Branch Manager will generally comply with the check list as per
APPENDIX-VIII.
ed
ad

(2) The “ Adverse Features Report “ as per format at APPENDIX –IX is to be submitted duly signed by
the incoming Branch Manager and countersigned by the outgoing Branch Manager.
 Page 99 of 182

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(3) The outgoing and incoming Branch Managers will submit the above report at (2) to the Regional

.(V
Office along with the certificate as per format at APPENDIX- X as per stipulated time norm.(As
prescribed above)

Y
However, following exceptional circumstances may arise which may make it difficult to

D
hand over the charge of the branch as per above procedure.

ED
(i) When a Branch Manager is required to hand over the charge to the next senior most Officer and
proceeds to another assignment immediately due to various reasons.

R
(ii) Resignation/retirement /superannuating of the present incumbent and where a replacement is

R
not identified or posted.

A
M
(iii) Other such instances where normal handing over/taking over guidelines cannot be made.

U
K
Following procedure is to be followed in such exceptional circumstances where the

A
normal procedure for handing over/ taking over of charge could not be followed:

D
(1) If a Branch Manager is required to proceed immediately to take up another assignment etc. due
N
to various administrative exigencies, he may be advised by Regional/Zonal Manager to hand
A
over the charge of items / files in his possession to the next senior most officer at the Branch
N

and send a joint declaration to RM/ZM to the effect listing the items/ files handed over. He
A

should also hand over a list of issues that require special / immediate attention of the incoming
Branch Manager (for details please refer to the APPPENDIX-VIII).
K
VE

(2) As soon as the new Manager reports at the branch, the senior most officer will hand over the
items/files etc. which were handed over to him by the outgoing Branch Manager. The new
VI

Manager may report suitably to the RM/ZM giving full facts of the case and report the actual
position after physical verification/perusal of the relevant documents /files as stipulated for a
LA

normal take over.

U
D
D
YE
r.
M
y:
B
ed
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13.ROLE OF A BRANCH MANAGER

.(V
Y
D
ED
R
R
Work book

A
On

M
Role of Branch Manager

U
K
A
D
N
A
N

CHAPTER 15
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
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 Page 101 of 182

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1. What are the Bank Mangers Duties and Responsibilities?

.(V
Y
D
ED
R
Write here

R
A
M
U
K
A
D
N
A
N
A
K
VE

2. What are the skills that required in Branch Manager?

VI
LA
U
D

Write here
D
YE
r.
M
y:
B
ed
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 Page 102 of 182

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.(V
3 what are DLP and DAP?

Y
D
ED
R
DLP DAP

R
A
M
U
K
A
D
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
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4. Case let: Mrs. Anuradha Sharma is a prime customer of the branch. She

.(V
is having various FDR worth Rs.6.50 Crores. The branch is headed by Chief
Manager. One day morning she comes to branch and in very hurry. Mrs.

Y
Sharma told to Chief Manager that her father-in-law is very serious and

D
hospitalized. She requested to Chief Manager to pre mature the FDRs

ED
immediately as she require minimum Rs.3.00 Crores immediately. Branch
Manager (Chief Manager) has advised to take a loan against FDR and agree

R
to sanction a LABOD against FDR at Branch Level immediately. Please

R
comment.

A
M
U
K
A
D
Write here
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.

5.Case Let:You are Mr. Roshan Singh (Manager MMG/S-II).An account of

M

XYZ customer has been sanctioned following facilities by Higher

y:

authority.Cash Credit-Hypothecation Rs 60 .00 lac. The borrower is

requesting for an excess of Rs.10 lac for a period of -15- days. How much
B

amount of excess can be allowed? What would you do?

ed

(Note: DLP for excess for MM-II officer is Rs 2.50 Lacs)

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 Page 104 of 182

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.(V
Write here

Y
D
ED
R
R
A
M
U
K
A
D
6. Case Let: On 19.01.2017, a widow named Ms Savitri Devi W/O Mr Satya
N
Prakash came to your branch (based at Jammu) and handed over an FDR to
A
you of Rs.10000/- for payment. The FDR was issued for 5 years on
N

13.03.2015 in the name of Mr Satya Prakash who died under a road

A

accident on 18.01.2017. The widowed lady requested for payment of FDR

K

immediately so that last rituals of the deceased could be completed by her.

VE
VI

Being a branch head, how you will handle the situation?

LA
U
D
D

Write here
YE
r.
M
y:
B
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7.Case Let: Today, on your office complaint, Mr Nilesh Bharadwaj

.(V
approached you in your branch and introduced himself as a service engineer
from HP and that he came to attend the complaint of servicing of printer

Y
cum photocopier cum scanner supplied by HP. On this day the printer is

D
under warranty period. After ascertaining the problem, he informed that a

ED
part is to be replaced and the same will be chargeable as its replacement is
not covered under warranty. The cost of that item is Rs 2325/- and will be

R
available against advance payment only. The delivery will take 15 days time

R
from date of order/ payment.

A
Immediate servicing of the printer is necessary for your branch.

M
U
Being a branch head what will be your decision?

K
A
D
N
A
N
Write here
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
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WORKBOOK ANSWER KEYS

.(V
Ans1. To increase the performance of their bank branches, Branch Managers
perform a wide range of duties. We have analyzed several job listings to

Y
identify these core Branch Manager Duties and responsibilities.

D
ED
1. Lead Bank Staff

R
One of the most important responsibilities of a Bank Manager is to help and guide

R
their banking staff in their day-to-day operations and tasks. They must be able to

A
effectively communicate and work with their staff in order to increase their bank

M
branch’s performance. Bank Managers make sure that the staffs are aware of the

U
branch’s objectives and performance standards, as well as the staff’s individual

K
performance, and to promote success within the branch. The Bank Manager must

A
also work to train and coach newly hired and long-term employees to ensure that

D
everyone is capable of performing at a high level.
N
A
2. Increase Bank Performance
N
A

Bank Managers are responsible for the overall success of their bank branch. They
K

must work to ensure that they are providing the highest possible degree of
VE

banking services and products to their customers along with exceptional customer
service. Bank Managers promote existing and new products and services for
VI

customers, as well as being proactive in making sales calls and networking. Bank
Managers are constantly working to develop new strategies to be able to reach
LA

their branch’s performance goals.

U
D

3. Perform Banking Procedures

D
YE

Bank Managers must be knowledgeable about the banking industry and be able to
perform various banking procedures and operations. These duties may be
anything from auditing a teller’s funds at the end of the day, monitoring loans and
r.

deposits, to working in accounts receivable with the accounting department. Bank

M

Managers must be aware of banking regulatory matters and proper operational

y:

procedures in order to keep their banks running successfully.

B

4. Provide Reports and Updates

ed
ad

Bank Managers are the bridge between their staff and higher level executives and
managers within the Organization. Bank Managers must prepare reports and
 Page 107 of 182

Y1
inform higher level executives about the performance of their branch. They must
also communicate company-wide changes to banking operations. Whether this is

.(V
the implementation of a new product, or a new procedure, Bank Managers must
inform their staff about various matters.

Y
Ans2.

D
ED
1. Core skills: Based on the job listings that we looked at, employers want

R
Bank Managers to have these core skills. If you want to seek employment
as a Bank Manager, focus on the following.

R
A
 Managing a staff

M
 Understanding of banking policies, regulations and procedures

U
 Knowledge of bank products and services.
Knowledge of Legal procedure and accounting

K

 Proficiency with computer and software, such as Microsoft Office products.

A
D
2. Advanced skills:
 Excellent communication,
N
A
 Listening and interpersonal skills are key to this position.
N

 Ability to interact effectively with clients and other internal departments is

A

required.
K

 Strong attention to detail and the ability to work as part of a team is

VE

required.
VI

Ans3.
LA

DLP :- (Discretionary Lending Power) Branch managers are given power to

U

lend the customer which help in profit generation and increase the branch / bank
D

income as per their scale. It helps the branch manager that how much then can
D

lend in different condition with different borrower,

YE

Note: - Please visit circular on DLP BCC: BR: 111/288 dated 20.06.2019
r.
M

DAP: - (Discretionary Administrative Power) Branch Manager needs some

y:

administrative power that he/she can take right decision on right time Which
B

help them to run the branch operation successfully.

ed
ad

This Discretionary Administrative power is divided in following part:-

 Page 108 of 182

1. Customer Services

Y1
2. Operational Issues
3. Premises Matters

.(V
4. Disposal of old unserviceable Assets & Obsolete Stationery
5. Capital Expenditure
6. Revenue Expenditure

Y
7. RESTORATION/WRITE-OFF/ WAIVER/REFUND/PAYMENT OF INTEREST ETC.

D
ED
Note: - Please visit circular on DAP HO: BR: 110/256 dated 21.12.2018

R
R
A
Ans4.

M
The officers/ executives who are second in line and those in-charge of credit department

U
in all branches are authorized to grant advances against “Zero-Risk Assets” such as

K
bank’s own deposits etc up to the lending powers. However, as per the latest guidelines,

A
the normal DLP of the Chief Manager is Rs.5.00 Crores in case for sanctioning the

D
LABOD. Therefore, the Chief Manager can consider the LABOD upto Rs.3.00Crores.
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
ad
 Page 109 of 182

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FEW MORE QUESTIONS ON ROLE OF A BRANCH MANAGER
1. What is the DLP of Scale IV branch head for unsecured advance?

.(V
a) 50 thousand
b) 50 Lakh

Y
c) 50 Cr

D
d) No Power

ED
2. DLP of Adhoc & excess for Scale I ,II & III branch Head is …………….. respectively.

R
a) 1.25,2.50,6.25 lakh

R
b) No power ,1.25,2.50 Lakh

A
c) Scale I,II,III have no power to sanction Adhoc & Excess

M
d) 1.00,2.00,3.00 Lakh

U
K
3. DLP of scale 3 for TOD is……..

A
D
a) 60000/-
b) 1.25 Lac N
A
c) 32000/-
N
d) 1.50 Lac
A
K

4. Mr. A is scale II branch head , he recived a request from the premium customer to discounting of Bill of
VE

Rs. 25000/-. What Mr. has to do.

a) He can discount the bill
VI

b) No power
c) He can discount only up to Rs. 10000/-
LA

d) None of the above

U

5. Discretionary Lending Power (DLP) to the In-charge of Gold Loan shoppe per borrower is:-
D

a) 10.00 Lac
D

b) 1.00 Cr
YE

c) 3.00 Cr
d) 3.00 Lac
r.
M

6. Which of the following is/ are not a part of Discretionary Administrative power?
a) Restoration /write-off/ waiver/refund/payment of interest etc
y:

b) Disposal of old unserviceable Assets & Obsolete Stationery

B

c) Premises Matters
ed

d) Leave of branch head

ad
 Page 110 of 182

Y1
7. Arvi branch is around 38 years Old branch , Mr Rahul is scale II officer and get posted in the branch as
Branch Head. He saw that customer are standing over here or there and very less number of chairs are

.(V
available for them for sitting. Consider You are Mr. Rahul , what stand will you take for the sitting
arrangement. Is there any power to Mr. Rahul to Purchase new furniture/Chair for the branch.
Ans. Yes, scale II branch head has the power upto 60000/- annual spend on furniture. So Mr. Rahul

Y
D
can purchase some chair for the branches upto his annual limit.

ED
8. Mr. Chandan is scale III Branch head, his branch is very old and need white washing /Color to its wall

R
and on doors. He has exercised his power of white washing. But during the inspection it comes that
white washing is not allowed by branch as per lease deed. Total expenses are Rs. 25000/- done by

R
branch. Please comment.

A
M
U
Ans. Power of Branch Head scale III is Rs. 35000/- for white washing/coloring of premises owned by or

K
leased to the Bank but as per lease agreement white washing to be done by Land Lord.

A
9. What is the power of Branch Head scale I,II,III,IV for Reversal of Service charges such as Ledger Folio,

D
Transactions, Issuance of Duplicate Statement/Passbook, etc.
N
A
a) No power I,II,III,IV
N
b) 1250,1875,2500,3000 respectively,
c) No Power to scale I & II ,2500 and 3025 respectively.
A

d) Reversal request can be send to RO.

K
VE

10. What is the per day limit of scale III officer for Purchase of computer stationery
a) 3000/
b) 8000/-
VI

c) 15000/-
LA

d) 30000/-

Reference –Circular No. BCC: BR: 111/288 dated 20.06.2019 on DLP

U

BCC:BR: 111/596 dated 13.11.2019 on DLP

D

HO: BR: 111/292 dated 14.10.2019 on DAP

D
YE

Question On Role Of Branch Head

1. Whats is the DAP of scale I officer In the event of death of the customer where Payment of Balances in the
account of the deceased customer to their nominee, if nomination is available?
r.

a) 0.50 Lac
M

b) 10.00 Lac
y:

c) 15.00 Lac
d) 1.00 Lac
B
ed

2. Whats is the DAP of scale I officer for Payment of Balances in the account of the missing persons to their legal
heirs against court order ?
ad

a) 1.00 Lac
b) 10.00 Lac
c) Full Power
d) No Power
 Page 111 of 182

Y1
3. Missing Person are those who are not traceable for ……… years?
a) 5
b) 7

.(V
c) 10
d) 15
4. Power of issuing Solvency certificates to constituents like contractors, suppliers etc. up to scale 3 officers?

Y
a) No Power
b) Full Power

D
c) As per Regional office authority provide

ED
a) Equivalent to their discretionary aggregate lending powers per party
5. Who is the authority to take decision on Shifting of existing branches/offices to new premises ?
a) Branch Head

R
b) Regional Head
c) Regional Office – Premises Department

R
d) Only Zonal committee (Premises)

A
6. Which of the following is correct regarding Loans & Advances to Landlords

M
a) Loan amount not to exceed the limit specified in the chart and cost of construction/renovation etc.
b) Credit report on the borrower to be obtained and verified

U
c) No advance should be granted to enable the lessor to obtain tenancy rights or to purchase alternative

K
accommodation for themselves.
d) All of the Above are Correct

A
7. Which of the Following is not Correct regarding Shifting of existing branches / offices to new

D
premises or taking up additional space?
N
a) Under liberalised Branch Authorisation Policy, Reserve Bank of India has given freedom to banks to
A
shift their branches in /semi urban centres within the municipal limit of that centre i.e. city/town without
prior approval of RBI.
N

b) The RBI has also permitted banks to shift Rural branches within the same village without prior approval
A

of RBI.
K

c) Head (Planning) to approve shifting proposals considered by ZC (P) from PSS angle.
d) RBI has given no rights to bank to change or shift the premises.
VE

8. Which of the following capital Expenditure can be spend under DAP of Branch Head up to scale
IV?
VI

a) To acquire on ownership basis land / premises and authorize construction of building for office use
b) Structural additions and alterations of capital nature of Premises
LA

c) Additions and replacements of furniture and fixtures up to a specified limit for existing offices
d) Purchase of new motor cycle for branches
U

9. What is the power of Purchase of security gadgets, fire extinguishers/UV Ray Machine with magnifying Glass
D

etc.of a scale 1 Officer?

D

a) Full Power
b) No Power
YE

c) 1.00 Lac
d) 1.50 Lac
r.

10. What is the DAP of scale IV branch head for Painting / white washing or coloring of premises owned by or leased to
M

the Bank.
a) No Power
y:

b) Full Power
c) 10.00 Lac
B

d) 50.00 Lac
ed

Thank You
ad
 Page 112 of 182

Y1
14.BANKING LAW AND PRACTICE

.(V
Y
D
ED
R
R
A
M
U
K
A
D
N
A
N
A
K
VE
VI

The Banking Regulation Act, 1949

LA

Choose the correct answer

U
D

1) The Banking Regulation Act is not applicable to ……………

a. Primary agriculture societies cooperative.
D

b. Land development banks

YE

c. Only option A
d. Option A and B
r.

Correct Answer………………………………………….
M

2) ______ of Banking regulation Act, 1949 puts restrictions on shareholding,

y:

directorship, voting powers and other aspects of banking companies.

a. Section 22
B

b. Section 20
ed

c. Section 24
d. Section 25
ad

Correct Answer………………………………………….
 Page 113 of 182

Y1
3) Under Section 11 of Banking Regulation Act, the foreign banks have to
deposit ___ arising out of their business in India with, RBI:

.(V
a. 10% of their deposits
b. 20% of their deposits
c. 20% of their profit for each year

Y
d. 20% of their net demand and time liabilities

D
ED
Correct Answer………………………………………….

R
4) Ref: Banking Regulation Act,1949. Identify odd item:

R
a. Deposits
b. Loans

A
c. Investment

M
d. Trading activity

U
K
Correct Answer………………………………………….

A
D
N
5) The Banking Regulation Act applies to cooperative banks:
A
a. as provided in the State cooperative Act
N

b. as provided in the Central cooperative Act

A

c. as provided in the modification of Section 56

K

d. as applicable to other commercial banks Loans

VE

Correct Answer………………………………………….
VI

The Reserve Bank of India Act, 1934

LA

1) ________this Act was enacted on 6th March, 1934 to constitute the Reserve
U

Bank of India
D

Reserve Bank of India Act

D

a.
b. Banking regulation Act
YE

c. Indian Partnership Act

d. Indian Companies Act
r.

Correct Answer………………………………………….
M
y:

2) RBI was constituted with the objective of ……….

B

a. To issue of Bank Notes

ed

b. For keeping reserves for securing monitory stability in India

c. To operate the currency and credit system of the country to its advantage
ad

d. All above options apply

Correct Answer………………………………………….
 Page 114 of 182

Y1
3) According to Section 2(e), ……………… means a bank whose name is written in

.(V
the 2nd schedule of RBI Act, 1934 and which satisfies the conditions laid down in
Section 42(6), - Paid up capital and reserves of not less than Rs. 5 lac, satisfaction of
RBI that the affairs will not be conducted by the bank in a way to jeopardize the

Y
interests of the depositor.

D
a. Scheduled Bank

ED
b. Un-Scheduled Bank
c. Commercial Bank

R
d. Nationalised bank

R
A
Correct Answer………………………………………….

M
U
K
4) Any bank that is not included in the 2nd Schedule of RBI is called …………

A
a. Scheduled Bank
b. Non-Scheduled Bank

D
c. Commercial Bank
d. Nationalised bank
N
A
N
A

Correct Answer………………………………………….
K

5) Section 49 of RBI act, 1934, defines ……………… as the Standard Rate at

VE

which the bank is prepared to buy or rediscount bills of exchange or other

commercial paper eligible for purchase under this Act.
VI

a. Bank rate
b. SLR
LA

c. CRR
d. MCLR
U
D
D

Correct Answer………………………………………….
YE

6)Every banking company in India whether scheduled or non-scheduled, is

required to maintain in India in Cash, Gold or unencumbered, approved securities an
r.

amount of which is not less than a certain percentage of the total of its demand and
M

time liabilities in India. This is known as…………...

y:

a. MCLR
B

b. Cash Reserve Ratio (CRR)

c. Statutory Liquidity Ratio (SLR)
ed

d. Bank rate
ad

Correct Answer………………………………………….
 Page 115 of 182

Y1
7) ……………. is empowered to increase/ decrease Statutory Liquidity Ratio (SLR)

.(V
ratio.

a. The Reserve Bank

Y
b. Un-Scheduled Bank

D
c. Commercial Bank
d. Nationalised bank

ED
R
Correct Answer………………………………………….

R
A
M
8) Every scheduled bank has to maintain ……………….with RBI in the form of an

U
average daily balance the amount of which shall not be less than 3% of the total

K
demand and time liabilities and shall not exceed 15%.

A
a. Statutory Liquidity Ratio (SLR)

D
b. Cash Reserve Ratio (CRR)
c. MCLR
N
A
d. Bank rate
N
A
K

Correct Answer………………………………………….
VE
VI

9)………….is the benchmark interest rate at which the RBI lends money to the
banks for a short term.
LA

a. Reverse Repo rate

U

b. Repo Rate
D

c. Bank rate
D

d. MCLR
YE

Correct Answer………………………………………….
r.

10) If RBI wants to make it more expensive for the banks to borrow money, it
M

increases the ………..

y:

a. Reverse Repo rate

B

b. Repo Rate
c. Bank rate
ed

d. MCLR
ad

Correct Answer………………………………………….
 Page 116 of 182

Y1
.(V
11) If the RBI wants to make the availability of funds at cheaper rate for banks
to borrow money it …………… the repo rate.

Y
a. Reduces

D
b. Increases
c. Keeps stable

ED
R
Correct Answer………………………………………….

R
A
12) …………… is the short term borrowing rate at which RBI borrows money

M
from banks

U
K
a. Reverse Repo rate

A
b. Repo Rate
c. Bank rate

D
d. MCLR
N
A
N

Correct Answer………………………………………….
A
K

13) An increase in the reverse repo rate means that the banks will get a
……………….. of interest from RBI.
VE

a.Higher rate
b.Lower rate
VI

c.Bank rate
d.Stable rate
LA

Correct Answer………………………………………….
U
D

14) …………….. is a special window for banks to borrow from RBI against
D

approved government securities in an emergency situation like an acute cash

YE

shortage.
a.Marginal Standing Facility Rate (MSF)
b. Cash reserve ratio (CRR)
r.

c.Bank rate
M

d.MCLR
y:

Correct Answer………………………………………….
B

15) Marginal Standing Facility rate is higher than Repo rate.

ed

a.True
b.False
ad

Correct Answer………………………………………….
 Page 117 of 182

Y1
.(V
16) Marginal Standing Facility Rate w.e.f. 04.10.2019 is 5.40%

a. True

Y
b. False

D
ED
Correct Answer………………………………………….

R
17) The most significant supervisory function exercised by the …………. is the

R
inspection of Banks

A
M
a. RBI

U
b. Nationalised Bank

K
c. Finance Ministry

A
d. Auditors

D
Correct Answer…………………………………………. N
A
N
A

18) ……………… serve as a tool for overall appraisal of the financial and
K

managerial systems and performance of the banks, toning up of their procedures

and methods of operation and prevention of serious irregularities
VE

a. Audit and Inspections

b. RBI act .
VI

c. Monitoring.
d. SLR
LA

Correct Answer………………………………………….
U
D
D

19) Banks have to close their books of accounts every year as at March 31st
YE

and prepare a Balance Sheet and Profit and Loss account as prescribed in the III
schedule of ……………..
r.

a. The Banking Regulation Act.

M

b. The companies Act

c. Indian Contract Act
y:

d. The RBI act

B
ed

Correct Answer………………………………………….
ad
 Page 118 of 182

Y1
20) A banking company requires ………… from ……………to undertake banking

.(V
business as per provision of Section…………..of Banking Regulation Act:
a. registration, RBI, 23
b. licence, RBI, 22

Y
c. registration, Registrar of Companies, 24

D
d. certificate of commencement of business, Registrar of Companies, 24

ED
Correct Answer………………………………………….

R
R
A
Negotiable Instrument Act, 1881

M
U
K
1) …………… lays down the laws relating to payment of the customers Cheques by
a banker and also protection available to a banker

A
D
a. the Banking Regulation Act.
b. The companies Act N
A
c. Indian Contract Act
N

d. Negotiable Instrument Act

A

Correct Answer………………………………………….
K
VE

2) The relationship between banker and customer being …………………….

VI

relationship, the bank is bound to pay the cheques drawn by his customers
LA

a. Debtor – Creditor
b. Bailor – Bailee
U

c. Loaner – Lonee
D

d. Creditor - debtor
D

Correct Answer………………………………………….
YE
r.

3) Section 10, 85, 89 and 128 of the ………………….. Act grants protection to a
M

paying banker of the cheque.

y:
B

a. the Banking Regulation Act.

b. The companies Act
ed

c. Indian Contract Act

d. Negotiable Instrument Act
ad

Correct Answer………………………………………….
 Page 119 of 182

Y1
4) Under which of the following, a protection is not available to the paying bank?
a. Section 10 of NI Act

.(V
b. Section 85 of NI Act
c. Section 89 of NI Act
d. Section 131 of NI Act

Y
D
Correct Answer………………………………………….

ED
5) To get protection against conversion, the cheque or demand draft should be

R
crossed as......
(i) generally crossed, (ii) specially crossed, (iii) not-negotiable or account payee

R
crossed

A
a. Only (i) and (ii)

M
b. Only (i) and (iii)

U
c. Only (ii) and (iii)

K
d. (i), (ii) and (iii)

A
Correct Answer………………………………………….

D
N
Indian Contract Act, 1872
A
N
1) All …………………. are contracts, if they are made by parties competent to
contract, for a lawful consideration and with a lawful object, and are not expressly
A

declared to be void.
K
VE

a. Agreements
b. Special contract
VI

c. Both A and B both apply

d. option A or B apply
LA
U

Correct Answer………………………………………….
D
D

2) A contract by which one party promises to save the other from loss caused
YE

to him by the contract of the promisor himself, or by the conduct of any other
person, is called ……………………….
r.
M

a. contract of indemnity
b. bailment.
y:

c. contract of guarantee
d. All options apply
B
ed

Correct Answer………………………………………….
ad
 Page 120 of 182

Y1
3) There are two parties to the contract of Indemnity-i.e. the indemnifier and

.(V
the indemnified.

a.True

Y
b. False

D
ED
Correct Answer………………………………………….

R
4) There are three parties to the contract of guarantee. They are:

R
A
1. Surety

M
2. Principal debtor

U
3. Creditor

K
4. Indemnifier

A
5. pawnor
a. option 2,3 and 4

D
b. option 1,2 and 3
c. option 3, 4 and 5
N
A
d. option 2, 4, and 5
N
A

Correct Answer………………………………………….
K

5) A ………………… is a contract to perform the promise, or discharge the liability,

VE

of a third person in case of his default

VI

a. contract of bailment
b. contract of indemnity
LA

c. agreements
d.contract of guarantee
U
D

Correct Answer………………………………………….
D
YE

6) The person who gives the guarantee is called the………., the person in respect
of whose default the guarantee is given is called the …………. and the person to whom
the guarantee is given is called the …………..
r.
M

1. surety ; principal debtor ;creditor

2. principal debtor ; creditor ; surety
y:

3. creditor ; surety ; principal debtor

B

a. option 1
ed

b. option 2
c. option 3
ad

Correct Answer………………………………………….
 Page 121 of 182

Y1
.(V
7) A guarantee under contract of guarantee may be either …….

Y
a. oral

D
b. written
c. oral or written

ED
R
Correct Answer………………………………………….

R
A
8) A ……………….. is the delivery of goods by one person to another for some

M
purpose, upon a contract that they shall, when the purpose is accomplished, be

U
returned or otherwise disposed of according to the directions of the person delivering

K
them..

A
D
a. bailment
b. pledge
N
A
c. bailer
N

d. pledge
A
K

Correct Answer………………………………………….
VE

9) The person to whom goods are delivered is called the …….

VI
LA

a. Bailee
b. bailer
U

c. mortgagor
D

d. lesee
D
YE

Correct Answer………………………………………….
r.

10) The bailment of goods as security for payment of a debt or performance of

M

a promise is called …….

y:

a. bailment
B

b. pledge
c. bailer
ed

d. mortgagor
ad

Correct Answer………………………………………….
 Page 122 of 182

Y1
.(V
11) …………….. is a person employed to do any act for another, or to represent
another in dealing with third persons.

Y
a. An agent

D
b. The principal
c. Baliee

ED
d. pawnor

R
Correct Answer………………………………………….

R
A
M
12) An agent is a person employed to do any act for another, or to represent

U
another in dealing with third persons. The person for whom such act is done, or who

K
is so represented, is called the…………..

A
D
a. An agent
b. The principal
N
A
c. Baliee
N

d. pawnor
A
K

Correct Answer………………………………………….
VE
VI

Indian Partnership Act, 1932

LA

1) …………. is the relationship between persons who have agreed to share the
profit of a business carried out by all or any of them, acting for all.
U
D

a. Partnership
D

b. Agreement
YE

c. contract
r.

Correct Answer………………………………………….
M

2) The relationship between partners is governed by ……………..

y:
B

a. Partnership Deed
b. agreement.
ed

c. contract.
ad

d. a & b

Correct Answer………………………………………….
 Page 123 of 182

Y1
.(V
3) Max partners that can be in any : Non-banking business are ……. and for
others it must not go beyond ………..

Y
a. 10 ; 20

D
b. 20 ;30

ED
c. 30 ; 10
d. unlimited; 50

R
R
Correct Answer………………………………………….

A
M
U
4) An unregistered firm cannot sue but can be sued.

K
a. True

A
b. False

D
N
A
Correct Answer………………………………………….
N
A
K

5) Three persons have joined together to share the profits and returns arising
VE

from property (which one is correct)......

a. the persons shall be called partners
VI

b. the group of these persons shall be collectively called firm

c. the name under which they shall carry the transaction shall be called the firm
LA

name
d. it is not a partnership firm, since they shall not carry on any business
U
D

Correct Answer………………………………………….
D
YE

Limited Liability Partnership Act, 2008

r.
M

1) …………….. is a body Corporate having separate legal existence having mixed

characteristics of Partnership Firm & Companies
y:
B

a.LLP
b. Partnership firm
ed

c. Proprietorship
d. Pvt Ltd Company
ad

Correct Answer………………………………………….
 Page 124 of 182

Y1
2)…………….. shall not be applicable to LLPs and there shall not be any upper

.(V
limit on number of partners in an LLP
a. Indian Partnership Act
b. Indian contract act

Y
c. RBI act

D
d. Banking regulation act

ED
Correct Answer………………………………………….

R
R
3) LLP is separate from its Partners. It can sue and be sued.

A
a. True

M
b. False

U
K
A
Correct Answer………………………………………….

D
Indian Companies Act, 1956 N
A
N
1. A ……………. is a juristic person created by law, having a perpetual succession
A

and common seal distinct from its members.

K
VE

a. Company
b. LLP
VI

c. Partnership firm
d. Proprietorship firm
LA
U

Correct Answer………………………………………….
D
D
YE

2) In India, companies are governed by…………………...

r.

a. Companies Act, 1956

M

b. Indian Partnership Act

c. Indian contract act
y:

d. RBI act
B
ed

Correct Answer………………………………………….
ad
 Page 125 of 182

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3) The business and the objects of a company and the rules and regulations

.(V
governing its management are known by two important documents called …………….
and………………………….

Y
a. Memorandum of Association and an agreement signed

D
b. Article of Association and a contract signed
c. an agreement and Memorandum of Association

ED
d. Memorandum of Association and Article of Association

R
Correct Answer………………………………………….

R
4) Company has a legal existence separate from that of owners.

A
M
a. True

U
b. False

K
A
Correct Answer………………………………………….

D
N
A
5) Unlike partners, shareholders are not personally liable for the debts of the
N

company. They cannot participate in day to day management of company. It is

A

managed by its ……………

K

a. Directors
VE

b. Partners
c. Shareholders
VI

d. RBI
LA

Correct Answer………………………………………….
U
D
D

6) The Companies Act 2013 has introduced several new concepts and tried to
YE

streamline many of the requirements by introducing new definitions

a. Immediate Changes in letterhead

r.

b. Resident Director in every Company

M

c. Shall have at least one Woman Director

d. Adopt Table F as standard set of Articles of Association of the Company
y:

e. All options apply

B

Correct Answer………………………………………….
ed
ad
 Page 126 of 182

Y1
7) As per the Companies Act, 2013, a charge of hypothecation created by a
company on its assets has to be registered with ROC within 30 days of the creation

.(V
of the charge and the ROC is also empowered to allow a further period of 270 days
for filling this charge by imposing such additional fee not exceeding 10 times the fee
specified in schedule. What are the relevant sections of the Companies Act, 1956?

Y
a. 77 & 87

D
b. 78 & 88

ED
c. 79 & 97
d. 80 & 90

R
Correct Answer………………………………………….

R
A
8) ………………….. are vested with the primary duty of registering companies and

M
LLPs floated in the respective states and the Union Territories and ensuring that such

U
companies and LLPs comply with statutory requirements under the Act.

K
A
a. Registrars of Companies (ROC)

D
b. Central Registry
c. CERSAI N
d. Regional Directors
A
N
A

Correct Answer………………………………………….
K
VE

9) The charge of the financing Institutions on the assets of the company are
VI

required to be registered with the ROC within ………. days from the date of creation of
charge.
LA

a. 60
U

b. 90
D

c. 30
d. 7
D
YE

Correct Answer………………………………………….
r.

Foreign Exchange Management Act (FEMA) 1999

M

1.) Foreign Exchange Management Act (Also known as FEMA) was enacted in …..
y:
B

a. 1949
b. 2016.
ed

c. 1934
d. 1999
ad

Correct Answer………………………………………….
 Page 127 of 182

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.(V
2) …………… aims to consolidate and amend the law relating to foreign exchange
with the objective of facilitating external trade and payments and for promoting the
orderly development and maintenance of foreign exchange market in India

Y
D
a. Foreign Exchange Management Act (FEMA)
b. Banking regulation Act

ED
c. RBI act
d. FERA

R
R
A
Correct Answer………………………………………….

M
U
K
3) ………… has made considerable improvement over FERA which was supposed

A
be very stringent and draconian

D
a. Foreign Exchange Management Act (FEMA)
b. Banking regulation Act
N
A
c. RBI act
N

d. FERA
A
K
VE

Correct Answer………………………………………….
VI

4) Forex Transactions under FEMA can be classified into ...... (i) current
LA

account, (ii) capital account

a. Only (i)
U

b. Only (ii)
D

c. Either (i) or (ii)

D

e. Neither (i) nor (ii)

YE

Correct Answer………………………………………….
r.

5) Non-resident Indian is defined for banking purpose in ......

M

a. FEMA
b. Income Tax Act 1961
y:

c. Wealth Tax Act 1957

B

d. None of the above

ed
ad

Correct Answer………………………………………….
 Page 128 of 182

Y1
Goods & Service Tax Act 2016

.(V
1) Goods & Services Act was enacted in ………… and came into effect from
01.07.2017.

Y
D
a. 2012

ED
b. 2000
c. 2016

R
d. 2015

R
Correct Answer………………………………………….

A
M
U
2) Four slabs in GST have been defined, ……………….

K
A
a. 5%,12%,18%,28%.

D
b. 12%,18%,28%,35%
c. 2%, 5%,12%,18% N
A
d. 10%, 12%,18%,20%
N
A
K

Correct Answer………………………………………….
VE
VI

3) GST would be based on the principle of ………………… consumption taxation as

LA

against the present principle of origin-based taxation.

U

a. Destination based
D

b. State jurisdictions based

D

c. Country based
d. State tax based
YE
r.

Correct Answer………………………………………….
M

4) Union territories without legislature would levy …………….. form of GST

y:

a. Union territory GST (union territory tax- UTGST).

B

b. Central GST (central tax- CGST)

ed

c. State GST (state tax- SGST)

d. An Integrated GST (integrated tax- IGST)
ad

Correct Answer………………………………………….
 Page 129 of 182

Y1
.(V
5) An Integrated GST (integrated tax- IGST) would be levied on inter-State
supply (including stock transfers) of goods or services and would be collected by the
……………….. so that the credit chain is not disrupted.

Y
D
a. Centre
b. States

ED
c. Both option A and option B
d. Option A or option B

R
R
Correct Answer………………………………………….

A
M
U
SARFAESI ACT 2002

K
1)………………. Act gives powers of “seize and desist” to banks.

A
a. Companies Act, 1956

D
b. Indian Partnership Act
c. Indian contract act N
A
d. SARFAESI ACT 2002
N
A

Correct Answer………………………………………….
K
VE

2) Under ……………….of SARFAESI ACT 2002,Banks can give a notice in writing

VI

(By Authorized officer) to the defaulting borrower requiring it to discharge its

liabilities within 60 days .
LA

a. Section 13 (2)
U

b. Section 13 (4)
D

c. Section 13 (6)
D

d. Section 13 (1)
YE

Correct Answer………………………………………….
r.
M

3) If the borrower fails to comply with the notice given under ………. Of
SARFAESI ACT 2002, the Bank may take recourse to one or more of the following
y:

measures.
B

a. Section 13 (2)
ed

b. Section 13 (4)
c. Section 13 (6)
ad

d. Section 13 (1)

Correct Answer………………………………………….
 Page 130 of 182

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.(V
4) Under SARFAESI Act 2002, financing banks can -

a. Take possession of the security for the loan

Y
b. Sale or lease or assign the right over the security

D
c. Sale the financial assets to Asset Reconstruction Companies.
d. All above options apply

ED
Correct Answer………………………………………….

R
R
5 ) ………………….. is a central online security interest registry and primarily

A
created to check frauds in lending against equitable mortgages, in which people

M
would avail multiple finances against the same asset from different banks.

U
K
a. (CERSAI)

A
b. Registrars of Companies (ROC)

D
c. LLP
d. Judiciary N
A
N

Correct Answer………………………………………….
A
K
VE

6) The charge of the financing Institutions on the assets of the company are
required to be registered with the ROC within ………. days from the date of creation of
VI

charge.
LA

a. 60
b. 90
U

c. 30
D

d. 7
D
YE

Correct Answer………………………………………….
r.
M

7) CERSAI stands for .

y:

a. Central Register of Security Asset Reconstruction and Security Interest

b. Central Register of Securitization Asset Reconstruction and Security Interest
B

c. Central Registry of Securitization Asset Reconstruction and Security Interest

ed

d. Centre for Registry of Security Asset Reconstruction and Security Interest

ad

Correct Answer………………………………………….
 Page 131 of 182

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Banking Ombudsman

.(V
1) …………… is a quasi-judicial authority created to enable resolution of
complaints of customers of banks relating to certain services rendered by the banks.

Y
D
a. Banking Ombudsman

ED
b. RTI
c. CERSAI

R
d. BCSBI

R
A
Correct Answer………………………………………….

M
U
2) Which of the following are the norms of awarding compensation by the

K
banking ombudsman ?

A
D
a. Banking ombudsman does not have unlimited powers to allow compensation.
N
b. The maximum limit of compensation is Rs. 10 lac
A
c. No compensation will be awarded in excess of that which is necessary.
N
d. All the above
A

Correct Answer………………………………………….
K
VE
VI

3) The banking ombudsman receives maximum number of complaints in

respect of;
LA

a. Foreign bank
b. Public sector bank
U

c. Regional rural bank

D

d. Co- operative bank

D

Correct Answer………………………………………….
YE
r.

4) In case of non- compliance of the award by the bank the baking ombudsman
M

will report to…..

y:

a. Reserve bank of India.

b. Supreme court
B

c. Finance ministry
ed

d. Consumer protection forum

ad

Correct Answer………………………………………….
 Page 132 of 182

Y1
5) What is the maximum limit of compensation the baking ombudsman may a

.(V
award?
a. Rs. 1 lac
b. Rs. 5 lac

Y
c. Rs. 10 lac

D
d. Rs. No such limit

ED
Correct Answer………………………………………….

R
R
6) What is the maximum time for settlement of a claim before passing an

A
award by the Banking Ombudsman?

M
a. Within 15 days from the date of receipt of complaint.

U
b. Within 30 days from the date of receipt of complaint.

K
c. Within 2 months from the date of receipt complaint

A
d. Within 3 months from the date of receipt of complaint

D
Correct Answer…………………………………………. N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:

The Banking Regulation Act, 1949

1 D
B

2 A
ed

3 C
4 D
ad

5 C
 Page 133 of 182

Y1
The Reserve Bank of India Act, 1934

.(V
1. A
2. D

Y
3. A

D
4. B

ED
5. A
6. C

R
7. A

R
8. B

A
9. B

M
10. B

U
11. A

K
12. A

A
13. A

D
14. A
15. A N
A
16. A
N
17. A
A

18. A
K

19. A
VE

20. B
VI

Negotiable Instrument Act 1881

LA

1. D
U

2. A
D

3. D
D

4. D
YE

5. D
r.

India Contract Act - 1872

M

1) A
y:

2) A
B

3) A
4) B
ed

5) D
6) A
ad

7) C
8) A
 Page 134 of 182

Y1
9) A
10)B

.(V
11)A
12)B

Y
Indian Partnership Act – 1932

D
ED
1. A

R
2. A
3. A

R
4. A

A
5. D

M
U
K
Limited Liability Partnership Act – 2008

A
D
1. A
2. A N
A
3. A
N
A

Companies Act – 2013

K
VE

1. A
2. A
VI

3. D
LA

4. A
5. A
U

6. E
D

7. A
D

8. A
YE

9. C
r.

FEMA – 1999
M
y:

1. D
B

2. A
3. A
ed

4. C
ad

5. A
 Page 135 of 182

Y1
GST - 2016

.(V
1. C
2. A

Y
3. A

D
4. A

ED
5. A

R
SARFAESI

R
A
1. D

M
2. A

U
3. B

K
1. D

A
2. A

D
3. C
4. C
N
A
N
A

Banking Ombudsman
K
VE

1. A
2. D
VI

3. B
4. A
LA

5. C
6. C
U
D

FEW MORE QUESTIONS ON BANKING LAW & PRACTICE

D
YE

1. What is the minimum and maximum CRR that can be prescribed as per section 42(1) of RBI Act?
a. 3%, 20%
b. 3%, 15%
r.

c. 5%, 20%
M

d. No prescription as per RBI Act

y:

2. As per section 2, sub section 7 every kind of moveable property other than actionable claim and money is
B

called ......
a. Goods
ed

b. Future goods
c. Both a and b
ad

d. None of above
 Page 136 of 182

Y1
3. Which act has given control & supervision powers to RBI over commercial banks?
a. RBI Act 1934

.(V
b. Banking Regulation act 1949
c. Both RBI Act 1934 & Banking Regulation act 1949
d. Banking Regulation Act 1960

Y
4. Provisions of which of the following act/s apply to co-operative banks?

D
a. Banking Laws (Application to Co-operative Societies) Act, 1965

ED
b. Banking Regulation Act 1949
c. Reserve Bank of India Act 1934
d. All the above

R
5. Protection is available under the provision of NI Act,1881 to a banker when

R
a. There is material alteration on the cheque

A
b. Which is not visible to have been altered

M
c. Signature of the drawer is genuine and matching with the mandate
d. All the above

U
6. What are the main features of SARFAESI Act, 2002?

K
a. To put a legal system for securitization.

A
b. Empowering banks and financial institutions to take possession of the mortagaged securities.

D
c. To sell the securities without intervention of court.
d. All the above. N
A
7. As per RBI guidelines, a bank must lend through a consortium when credit facilities are more than:
a. Rs 5 crore
N

b. Rs 50 crore
A

c. Rs 100 crore
K

d. None of these
VE

8. Negative lien means ……

a. cancellation /release of lien marked on securities
VI

b. prohibition of second encumbrance

c. prohibition of creating any charge
LA

d. undertaking by executants not to encumber the unencumbered securities

9. Bankers duty of secrecy is defined in________________
U

a. Bankers Book Evidence Act

D

b. BR Act,1949
D

c. RBI Act
d. Indian Contract Act
YE

10. A committee established under the regulations framed by RBI under Sec 58 of the reserve Bank o of India
Act to exercise powers of supervision and regulation under that Act and the BR Act.
r.

a. Committee for Financial Supervision

M

b. Board for Financial Regulation

c. Committee for Financial Regulation
y:

d. Board for Financial Supervision

B
ed

Correct Answers-
ad

1-d 2- a 3-c 4- d 5- d 6- d 7- d 8- b 9- a 10- d

 Page 137 of 182

Y1
15.LEGAL RIGHTS AND DUTIES OF A BANKER

.(V
Y
D
ED
R
R
A
M
U
K
A
D
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
ad
 Page 138 of 182

Y1
1. The right of a creditor to retain in his possession the goods and securities owned
by the debtor is called ______ ?

.(V
a. Right of Lien
b. Right of Set Off
c. Right of Appropriation

Y
d. Right of Hypothecation

D
ED
R
R
A
Answer ______________

M
2. A garage retains your car which is given for repair till receipt of payment is an

U
example of ____ ?

K
a. General Lien

A
b. Particular Lien

D
c. Appropriation
d. Set Off
N
A
N
A
K
VE

Answer ______________
VI

3. Bank’s Right of Lien confers it to sell the items it keeps is called ?

a. Pledge
LA

b. Particular Lien
c. Implied Pledge
U

d. General Lien
D
D
YE
r.

Answer ______________
M
y:

4. Which of the following is not true?

a. Law of limitation does not affect the rights of creditor
B

b. If lien is used without giving a notice to the borrower bank is liable

ed

c. Lien cannot be exercised for a loan which is due but time barred debt
d. Lien cannot be exercised where the goods and securities have been left in the
ad

possession of the creditor by mistake

 Page 139 of 182

Y1
.(V
Answer ______________

Y
5. In which act the right of general lien is mentioned?

D
a. Indian Property Act 1882

ED
b. Indian Contract Act 1872.
c. Negotiable Instrument Act 1881

R
d. Indian Evidence Act 1872.

R
A
M
U
K
Answer ______________

A
D
6. State where right of Lien can be exercised ?
N
A
a. Goods or securities given for safe custody
N

b. On the securities lodged to secure a loan, which is yet to be granted

A
K

c. On the securities remaining in the possession of the banker even after the loan
VE

taken against them has been paid, for the dues of the same borrower
d. Deposits of partnership firm for the balance due from one of its partners
VI

Answer _______________
LA

7. Branch A of Bank X has debited the Savings Account of Mr.B maintained at

U

different branch to adjust dues of loan account of Mr.B maintained at Branch

D

A.Which right is exercised by Branch A ?

D

a. Right of Lien
YE

b. Right of Set off

c. Right of Appropriation
d. None of these
r.
M
y:
B

Answer ______________
ed
ad
 Page 140 of 182

Y1
.(V
8. Right of Set off requires that there be a “mutuality of debt”. Please explain ?
Answer :

Y
D
ED
R
R
A
M
U
9. Mr.A has a loan Account with X branch and he has a savings account with branch

K
P.Should branch X send notice to borrower before debiting the Savings Account of

A
Mr.A for the defaulted amount ?

D
Answer :
N
A
N
A
K
VE
VI
LA
U
D
D

10.Mr.A has a Savings account with Branch P which is not linked to Loan account
YE

where a default of Rs.10,000/ is arisen, Branch P has received a Garnishee Order

from Court of Law of Rs.9,000/-.What should be the course of action of Branch P ?
r.

Answer :
M
y:
B
ed
ad
 Page 141 of 182

Y1
11.Mr. Rajan has taken loan against bank deposit which he has repaid and FD has
been delivered back. A clean overdraft is sanctioned in current account for which

.(V
he has defaulted in payment what could be the suitable option?
a. The bank cannot exercise its setoff
b. The bank can exercise its setoff against FD only after maturity

Y
c. The bank has to obtain prior permission to adjust his liability from

D
competent authority

ED
d. Setoff right can be exercised only if FDR is in possession of the bank

R
R
A
M
Answer ________________

U
K
A
D
12.What is the relationship between a customer and a banker when a customer offers
a Fixed Deposit for safe custody ? N
A
a. Bailor and Bailee
N

b. Bailee and Bailor

A

c. Lessor and Lessee

K

d. Lessee and Lessor

VE
VI
LA
U

Answer _______________
D

13. What is the relationship between a customer and a banker when a customer
D

maintains a safe Deposit Locker with the bank ?

YE

a. Bailor and Bailee

b. Bailee and Bailor
r.

c. Lessor and Lessee

M

d. Lessee and Lessor

y:
B
ed

Answer ______________
ad
 Page 142 of 182

Y1
14. What is the relationship between a customer and a banker when a customer gives
a cheque to the bank for collection ?

.(V
a. Creditor and Debtor
b. Principal and Agent
c. Trustee and Trust

Y
d. None of these

D
ED
R
R
Answer ______________

A
M
15. Which Act deals with Right of Appropriation ?

U
a. Indian Property Act

K
b. Indian Contract Act

A
c. Banking Regulation Act

D
d. RBI Act
N
A
N
A
K

Answer ____________
VE

16. Right of appropriation is vested in the hands of ____________ ?

a. Debtor
VI

b. Creditor
c. Both
LA

d. Depends on situation
U
D
D

Answer ______________
YE

17. If the debtor does not intimate or there is no circumstance of

indicating how the payment is to be used, the right of
r.

appropriation is vested in ______ ?

a. Debtor
M

b. Creditor
y:

c. Both
d. Depends on situation
B
ed
ad

Answer _____________
 Page 143 of 182

Y1
.(V
18. A firms Cash Credit account is having a debit balance of Rs.500000/-. One of
the partner Mr.A died and in order to see that the business of the firm continue,
operations in the account was carried on by the surviving partners who deposited

Y
Rs.100000 and withdrawn Rs.200000 in different transactions. What is the liability of the

D
legal heirs of Mr. A, to settle the account?
a. Rs.600000

ED
b. Rs.500000

R
c. Rs.400000
d. No liability

R
A
M
19. Which among the below is not duty of Banker ?

U
a. To honor cheques drawn by customers

K
b. To maintain secrecy of customers’ accounts

A
c. To render proper account services

D
d. To charge interest and commission
N
A
N
A
K
VE

Answer _____________
VI

20. Under which circumstances the banker will not honour cheques issued by
customers ?
LA

a) Cheques/drafts issued by clients containing fractions of a rupee

U

b) Cheque issued is out of a cheque book issued to some other account by some
D

other branch
D

c) The balance in the account though sufficient to pay the cheque but is not
YE

clear
d) Both B & C
r.
M
y:
B
ed
ad

Answer ______________
 Page 144 of 182

Y1
21. The relationship between the banker and the customer can be terminated due to

reason/s :

.(V
a) Death

Y
b) Insolvency

D
c) Lunacy

ED
d) All of the above

R
R
A
M
Answer _____________

U
22. Under which Act the duty of Banker to maintain secrecy of customers’

K
accounts is mentioned ?

A
D
a) RBI Act 1934
b) Banking Regulation Act 1949 N
A
c) The Banking Companies (Acquisition and Transfer of Undertaking) Act,
N

1970
A

d) Transfer of Property Act 1882

K
VE
VI
LA

Answer ______________
U
D
D

23. Under which circumstances the banker can disclose information regarding
YE

customer's account to a person(s) other than the customer ?

a) Disclosure under compulsion of law

r.

b) Disclosure to protect bank's own interest

M

c) Disclosure to protect national interest

y:

d) All of these
B
ed
ad

Answer ______________
 Page 145 of 182

Y1
24. What is Banker's liability in case of wrongful disclosure ?

.(V
Answer :

Y
D
ED
R
25. Which of the following Right of Setoff is exercised?

R
a) Where loan is in the name of ‘A’ and deposit of ‘A’ as trustee

A
b) Where loan is in the name of A & deposit of minor under Guardianship of A

M
c) Where loan is in the name of A & deposit in ABC firm where A is partner

U
d) None of the above

K
A
D
N
A
Answer ______________
N

26. The garnishee order is applicable to?

A
K

a) Amount lying in foreign account of the judgement debtor

VE

b) Articles of judgement debtor lying in the safe custody

c) Surplus amount of margin in FDR kept has security for loan
VI

d) Unutilised amount in Overdraft account

LA
U

Answer ______________
D

27. An attachment order is received from Income tax department for attaching
D

funds lying in the saving bank account of Mr. A. Bank fails to execute this order
YE

and makes payment of a cheque received after Attachment order, what is the
action taken on branch?
r.

a) Bank can be treated as a assesse in default

M

b) Amount can be recovered from the bank, with penalty and interest if any
y:

c) Branch manager can be fined Rs.50000 and can be arrested

B

d) Only a & b
ed
ad

Answer ______________
 Page 146 of 182

Y1
ANSWER

Q 1 2 3 4 5 6 7 8 9

.(V
A A b c C B c b

Y
Q 10 11 12 13 14 15 16 17 18

D
ED
A b a D B b a b c

R
Q 19 20 21 22 23 24 25 26 27

R
A D d d C D d c d

A
M
U
K
A
DESCRIPTIVE

D
N
A
Q 8. Answer :
N
A

Mutuality of debt means that the same parties are involved in both obligations, with each
K

party being the creditor in one obligation and the debtor in the other. Setoff also requires
VE

that both obligations be liquidated (reduced to cash) and mature (due to be paid). All
VI

three requirements must be met for setoff to be permitted. Set off cannot be exercised
when two different customers are involved.
LA

Example : Tilu has a savings account at Baroda Devi Bank with a balance of Rs.1000 (Tilu
U

is a creditor, the bank is a debtor). Tilu owes Baroda Devi Bank Rs.1000 on a loan (Tilu is
D

a debtor and the bank is a creditor). If Tilu fails to pay the Rs.1000 loan, Baroda Devi
D

Bank can set off Rs.1000 it owes to Tilu on the savings account against the Rs.1000 Tilu
YE

owes the bank. The net effect is that both obligations are zeroed out.

Q 9. Answer :
r.
M

Right of Set-Off is available to a banker as a legal right, but banks usually take a letter of
y:

set-off from the customer to overcome future legal complications and also it dispenses
with the need of notice.Even where such letters are obtained, a reasonable notice should
B

be given to a customer before exercising the right of set-off to avoid complications

ed

arising out of exercising the right without notice e.g. Bank has exercised a right of set off
against a balance of Rs.10,000/- lying in savings bank account of a customer without
ad

giving any notice. Meanwhile, the customer has issued a cheque favouring Mr.X for
Rs.5,000/- which is returned unpaid due to set-off. The customer may sue the bank for
'wrongful dishonour'.
 Page 147 of 182

Y1
.(V
Q 10. Answer :

Y
Whenever a branch receives a garnishee order or income tax attachment order, the bank

D
will exercise its right of set-off on amount due and then operate the order.

ED
R
R
A
M
U
Q 24. Answer :

K
If any bank fails to fulfil its duty to maintain secrecy and discloses information relating to

A
a customer's account or conduct of the account to any person(s) unauthorisedly, it can

D
be liable not only to the customer but also to the third party.To the customer, banker
N
may be liable to pay damages for loss of money and reputation, in case of unwarranted
A
disclosure or furnishing unjustified opinion.Banker's wrongful disclosure may also harm
N

the interest of the third party if—(a) knowingly wrong information is given (b) over
A

estimated favourable opinion has been given (c) there has been a misrepresentation of
fact.While computing damages, courts may consider the actual monetary loss and loss of
K

credit/reputation suffered. This may vary with the constitution of the customer or the
VE

third party.
VI
LA
U
D

FEW MORE QUESTIONS ON LEGAL RIGHTS & DUTIES OF A BANKER

D
YE

1. A banker has following securities with him, which of these may not be subject to
banker’s general lien?
r.
M

e. Securities received for sale

f. Securities handed over for safe custody
y:

g. Both a & b
B

h. None of the above

ed
ad
 Page 148 of 182

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.(V
Answer ___C___________

Y
D
2. Lien can be exercisable if the relationship is of ____ ?

ED
e. Bailor & Bailee
f. Creditor & Debtor

R
g. Principal & Agent

R
h. Trustee & Beneficiary

A
M
U
K
Answer ____B__________

A
D
3. Mr.X has FD in his name with receipt in his possession. A clean overdraft is also
N
outstanding for which he has shown his inability to pay. What action can be
A
taken_______ ?
N

e. The bank cannot exercise its lien without possession of FD receipt

A

f. The bank can exercise its right to set off on maturity of FD

K

g. Permission from competent court is required

VE

h. None of the above

VI
LA
U

Answer ________B______
D
D
YE
r.

4. Under which of the following situations the clayton’s rule relates to ?

M

a. Right to set off

y:

b. Payment of cheques
B

c. Right of Appropriation
d. Both a & c
ed
ad
 Page 149 of 182

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.(V
Answer ______________

Y
5. Which of the following statement is incorrect regarding disclosure of

D
Information?

ED
a. Bank’s official can be examined on oath or asked to produce evidence by
ITO as pet IT act

R
b. Officer in charge of police station can issue summons to banker to produce

R
any document for investigation.

A
c. Bank’s duty to maintain secrecy of customers information ends with

M
death/closure of account

U
d. All of the above.

K
A
D
N
A
N
Answer _____C_________
A

6. U/S 131 of IT act, an ITO ask for information about all NRE account holders
K

with balance of more than 200000/-. In such case ?

VE

a. Branch should refer for permission of higher authority

b. Request can by turned down asking for specified account details
VI

c. Branch can disclose the information provided request in writing by ITO

LA

d. Both b & c
U
D
D
YE

Answer _____B__________
r.
M
y:

7. Branch is having possession of FDR for margin money for credit facility & made
mention about this in its documents, In this case it is a ___?
B

a. General lien
ed

b. Particular Lien
ad

c. Negative lien
d. Assignment
 Page 150 of 182

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.(V
Answer ____d__________

Y
D
ED
8. Which of the following statement is correct regarding garnishee order &
attachment order?

R
a. Garnishee order issued by competent court & attachment order by
statutory authority

R
A
b. If banker fails to meet its obligation by paying a cheque after receipt of any order

M
bank shall be deemed judgement debtor
c. While both the order received simultaneously preference to be given to

U
attachment order first

K
A
d. all of these

D
N
A
N
A

Answer _______D_________
K
VE
VI

9. On which of the following case, Garnishee order or attachment order is not

applicable?
LA

a. Unutilized portion of overdraft account

b. Balances lying in insolvent person’s account
U
D

c. Amount deposited in account after receipt of order

D

d. All the above

YE
r.
M

Answer _____d__________
y:
B

10. The idea behind the banker’s right to set-off is to enable the banker to reduce the
ed

______________ amount due to him from a customer?

ad

a. Gross
b. Net
 Page 151 of 182

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c. Partial
d. None of above

.(V
Y
D
Answer ______b________

ED
R
R
A
M
U
K
A
D
N
A
N
A
K
VE
VI
LA
U
D
D
YE
r.
M
y:
B
ed
ad
ad
ed
B
y:
M
r.
YE
D
D
U
LA
VI
VE
K
A
N
A
N
16.REMITTANCE

D
A
K
U
M
A
R
R
ED
D
Page 152 of 182

Y
.(V
Y1
 Page 153 of 182

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Choose the correct answer :

01.Which security form is used for local payment on behalf of customers?

.(V
e. Demand Draft
f. Banker’s Cheque

Y
g. Both

D
h. None of the above

ED
R
R
A
M
Answer __________________

U
02.Banker’s Cheque can be issued up to ____ amount against cash ?

K
e. 25000.00

A
f. 49999.00

D
g. 50000.00 N
A
h. 100000.00
N
A
K
VE
VI

Answer __________________
LA

03.Banker’s Cheque can be issued under single signature of Authorized Signatory up

to ____ amount?
U

e. 20000.00
D

f. 24999.00
D

g. 25000.00
YE

h. 30000.00
r.
M
y:
B

Answer __________________
ed
ad
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04.The maximum amount of single Banker’s Cheque/Demand Draft that can be issued
at the branch level is restricted to _______ ?

.(V
e. 500000.00
f. 999999.00
g. 1000000.00

Y
h. 2000000.00

D
ED
R
R
A
Answer __________________

M
U
05.The branch can cancel crossing of DD/BC up to ____ amount ?

K
e. 5000.00

A
f. 10000.00

D
g. 20000.00
h. 25000.00 N
A
N
A
K
VE

Answer __________________
VI
LA

06.Payment of BC/DD in cash can be done up to _____amount?

U

a.10000.00
D

b. 20000.00
D

c. 30000.00
YE

d. 50000.00
r.
M
y:
B
ed

Answer __________________
ad
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07.Which cage is to be punched in a Demand Draft amounting Rs.98.00 ?
a. 1

.(V
b. 9
c. 8
d. 7

Y
D
ED
R
R
Answer __________________

A
M
U
K
08.Which series is to be punched in a Demand Draft amounting Rs.1000.00 ?

A
e. OT

D
f. TT N
A
g. OL
N
h. TL
A
K
VE
VI

Answer __________________
LA
U
D

09.Who is authorized to allow issuance of DD/BC of Rs.10.00 Lakh and above?

D

e. Branch Head
YE

f. Regional Head
g. Zonal Head
h. No one
r.
M
y:
B
ed

Answer __________________
ad
 Page 156 of 182

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10.The DD issue branch and paying branch have to maintain Legal Compliance
Certificate in case of issuance of DD/BC of amount Rs.___ and above?

.(V
a. 10 lakh
b. 25 lakh
c. 50 lakh

Y
d. 1 cr.

D
ED
R
R
A
M
Answer __________________

U
K
A
11.What is the prescribed time norm for issuance of Demand Draft as per BCSBI ?

D
a. 10 minutes
b. 15 minutes N
A
c. 20 minutes
N

d. 25 minutes
A
K
VE
VI
LA

Answer __________________
U
D

12.What is the minimum amount for remittance through RTGS under Interbank
D

Payment ?
YE

a. Re.1.00
b. Rs.100000.00
r.

c. Rs.200000.00
M

d. Rs.500000.00
y:
B
ed
ad

Answer __________________
 Page 157 of 182

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13.An UTR comprises of ___ digits ?
a. 11

.(V
b. 12
c. 15
d. 16

Y
D
ED
R
R
Answer __________________

A
M
14.State the true

U
a. NEFT is a domestic electronic payment system whereas RTGS allows

K
remittance from abroad also.

A
b. Minimum Amount in RTGS is Rs. 2 lacs whereas in NEFT it starts from Rs.1/-

D
N
c. NEFT transactions are processed in 6 batches
A
N

d. NEFT transaction can be done by cash also, whereas RTGS can be done
A

account to account
K

a. a,b,c & d
VE

b. a,b&d
c. a &b
VI

d. a,b &c
LA
U
D
D
YE

Answer __________________

15.What is the Finacle menu to mark a DD lost ?

r.

a. LOSTDD
M

b. DDLOST
y:

c. DDIM
d. ISSDD
B
ed
ad
 Page 158 of 182

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.(V
Y
Answer __________________

D
ED
16.NEFT can be done by non-customers in cash up to limit ________ ?
a. 25000.00

R
b. 20000.00
c. 49999.00

R
d. 50000.00

A
M
U
K
A
D
Answer __________________ N
A
17.Fifth character of IFSC is “0” reserved for ____?
N

a. Bank
A

b. RBI
K

c. MOF
VE

d. None of the above

VI
LA
U
D

Answer __________________
D
YE

18.What is the maximum amount can be transferred through Indo Nepal Electronic
Fund Transfer ?
a. 25000.00
r.
M

b. 49999.00
c. 50000.00
y:

d. 100000.00
B
ed
ad
 Page 159 of 182

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.(V
Y
Answer __________________

D
ED
19.What is the maximum number of remittances allowed per year under Indo Nepal

R
Electronic Fund Transfer ?
a. 2

R
b. 4

A
c. 5

M
d. 12

U
K
A
D
N
A
N

Answer __________________
A
K
VE

20.In case of cash disbursement to the beneficiary in NEPAL if the funds are not
disbursed to the beneficiary, the amount will be returned within ____ working
VI

days.
LA

a. 3
b. 7
U

c. 14
D

d. 21
D
YE
r.
M

Answer __________________
y:
B

21.Match the types of transactions supported in RTGS ?

1. Customer Payment a. R10
ed

2. Inter Bank Payment b. R41

ad

3. Own Account Transfers c. R42

 Page 160 of 182

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a. 1-a,2-c,3-b
b. 1-b,2-c,3-a

.(V
c. 1-c,2-a,3-b
d. 1-b,2-a,3-c

Y
D
ED
R
R
Answer __________________

A
M
22.SMSs are sent to the remitter on successful insertion of NEFT record in Finacle for

U
amount of RS.______ and above.

K
a. 1000

A
b. 5000

D
c. 10000
d. 100000 N
A
N
A
K
VE
VI

Answer __________________
LA

23.An officer except Branch Head cannot verify RTGS/NEFT before _____ minutes of
U

entry in Finacle ?
D

a. 5
D

b. 10
YE

c. 15
d. 25
r.
M
y:
B
ed

Answer __________________
ad
 Page 161 of 182

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24.In NEFT transaction the destination bank pays compensation at the rate of ______

.(V
in case of negligence and fraud on the part of Employee in crediting to the
beneficiary’s account ?

Y
a. MCLR + 2%

D
b. Repo Rate + 2%

ED
c. 14%
d. Savings rate + 2%

R
R
A
M
U
K
A
Answer __________________

D
N
A
N
A
K
VE
VI
LA
U
D
D
YE

ANSWERS

Q. 1 2 3 4 5 6 7 8 9 10 11
r.
M

Ans B C C B C B A B C D D
y:

Q. 12 13 14 15 16 17 18 19 20 21 22
B

Ans A D B B D B C D D B B
ed

Q. 23 24
ad

Ans C B
 Page 162 of 182

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FEW MORE QUESTIONS ON REMITTANCE
1. Mr Corona has requested branch to issue him a non-crossing Bankers’ Cheque. Which of the below

.(V
statements is TRUE regarding issuance of non-crossing Bankers’ Cheque.

Y
a. Branch cannot issue non-crossing Bankers’ Cheque

D
b. Branch can issue non-crossing Bankers’ Cheque without any limit
c. Branch can issue non-crossing Bankers’ Cheque up to Rs.20,000/-

ED
d. Branch can issue non-crossing Bankers’ Cheque up to Rs.50,000/-

R
 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

R
Currency Chest Management Page no.8

A
M
2. Mr Ebola has presented a Bankers’ Cheque Dtd.01/12/2019 for payment on Dt.15/03/2020. Please

U
take a decision as a Branch Head.

K
A
a. Return the BC with reason “Requires Revalidation”

D
b. Can pay the BC if collected by the Payee’s banker
c. Cancel BC N
A
d. Either A or B
N

 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

A
K

Currency Chest Management Page no.9

VE

3. You have a Savings Account of The District Collector. One day you get an application along with a
cheque signed by the Collector to issue a DD Rs.15,25,000/- in favour of a contractor. What would you
VI

do ?
a. DD cannot be issued more than Rs.9,99,999/-
LA

b. Can be issued after taking authority from Zonal Head

c. Regional Head is authorized to issue DD more than Rs.9,99,999/-
U

d. Can be issued after obtaining Legal Compliance Certificate

D

 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

D

Currency Chest Management

YE

4. Mr Dabang in “Z” Branch of Kolkata Zone of BOB has received Rs.1,00,000/- in NEFT from “K” branch of SBI.
r.

The remitter customer of SBI has requested Z branch of BOB to return the NEFT to his bank as the NEFT of
M

Rs.10,000/- is wrongly debited as Rs.1,00,000/-.What is the procedure NOT REQUIRED by Z branch to

reverse the wrongly Inward NEFT transaction ?
y:

a. Branch should seek Indemnity Letter from Remitter Bank on its letter head
B

b. Branch should take Debit Consent from Mr.Dabang

c. While refunding,Z branch should debit Mr.Dabang’s Account and credit the amount to G/L Sundry
ed

Deposit RTGS Outward Msg A/c and further remit the amount to SBI branch
ad

d. None of the above

 Please refer to circular no.HO/BR/110/125 Dtd.19/07/2018

 Page 163 of 182

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5. Which among the below is not the feature of a Genuine Bank Draft ?

.(V
a. Genuine Bank Draft is printed on 96 GSM paper
b. Printed in permanent ink
c. Year of printing and name of printer are mentioned

Y
d. Bear water mark of paper mill

D
ED
 Please refer Book of Instruction 2019 Volume-15 Remittances, Cash and

R
Currency Chest Management Page no.39

R
 Bank drafts are printed in fugitive ink. Any contact with water causes

A
strain or smudge on the face of the draft

M
U
6. In UTR BARBH12345678912 what does no.12 after alphabet indicates in this UTR ?

K
A
a. Year

D
b. Date
c. Bank code N
A
d. Serial Number
N
A

 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

K

Currency Chest Management Page no.336

VE

7. What is the Correct message to be sent for return payment in RTGS ?

VI

a. RTGS-RETURN-Intended Beneficiary Customer-Original UTR Number-Reason for Return

b. RTGS-RETURN-Original UTR Number-Intended Beneficiary Customer-Reason for Return
LA

c. RTGS-Original UTR Number-Intended Beneficiary Customer- RETURN-Reason for Return

d. RTGS-RETURN-Intended Beneficiary Customer-Reason for Return-Original UTR Number
U
D
D

 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

YE

Currency Chest Management Page no.351

r.

8. In which of the cases below the Receiving Bank should return RTGS to the Remitting Bank?
M
y:

a. When the beneficiary account is a dormant account

b. When the beneficiary account is other than Savings, Current, Overdraft or Cash Credit Account
B

c. When the beneficiary account is other than INR account

ed

d. All of these
ad

 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

Currency Chest Management Page no.357
 Page 164 of 182

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9. What is the amount below which obtaining Photo Identity proof is not mandatory for NEFT facility in
cash to walk in customers ?

.(V
a. Rs.10,000/-
b. Rs.20,000/-

Y
c. Rs.25,000/-

D
d. Rs.50,000/-

ED
 Please refer Book of Instruction 2019 Volume-15 Remittances,Cash and

R
Currency Chest Management Page no.17

R
A
10. What is the discretionary administrative power of a Chief Manager in case of issuance of a new DD in

M
lieu of lost one ?

U
a. 3.00 Lakh
b. 7.50 Lakh

K
c. 10.00 lakh

A
d. No Power

D
 Please refer circular No. HO/BR/112/242 Dtd.19/01/2021 N
A
N
11. What is the full form of LEI used to uniquely identify parties to financial transactions worldwide?
A

(a) Loan Entity Identifier (b) Legal Entity Identifier

K

(c) Lender Entity Identifier (d) Last Entity Identifier

VE

12. The LEI consists of how many alpha-numeric characters?

VI

(a) 10 (b) 15
LA

(c) 18 (d) 20

13. Which transactions should include LEI information?

U
D

(a) 20 crore & above (b) 50 crore & above

D

(c) 100 crore & above (d) 200 crore & above
YE
r.
M
y:
B
ed
ad
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17.Office A/c, Sensitive Account & CEMU Guidelines

.(V
Sr.no Work Book on Office & Sensitive Accounts Answer

Y
D
1 FINACLE Menu for generate outstanding entries of sensitive accounts c

ED
a. HMSGOIR

R
b. HCUSUM
c. HMSGOIRP

R
d. HACSP

A
2 Time frame for reversal of Proxy entries is c

M
a. Same day

U
b. 2 days

K
c. 3 days

A
d. 7 days

D
3 Time frame for reversal of Suspense General Account is d
N
A
a.3 days
N

b.7 days
A

c. 10 days
K
VE

d.15 days
VI

4 Entries of Suspense Payment Staff -Welfare Scheme is to be monitored b

LA

a. Daily
U

b. Monthly
D

c. Quarterly
D

d. Half Yearly
YE

5 Statement Of Outstanding Balances And Doubtful Amount In Accounts Other Than Advances a
r.

And Suspense Requiring Provision is noted in Closing Return no:

M

a. 7
b. 8
y:

c. 10
B

d. 22
ed

6 In Office accounts, If 7th digit of 14 digit office account number is 3 what it denotes? b
ad

a.Income
 Page 166 of 182

Y1
b.Inter Branch

.(V
c.Expenses

d.Inter System

Y
D
7 Cash account, Fixed Asset accounts should not go into …………..balance b

ED
a. Debit
b. Credit

R
c. Either

R
d. Negative Balance

A
8 Bank Guarantee issued on behalf of customer is ….type of Office Account c

M
a. Asset

U
b. Liability

K
c. Contingent Liability

A
d. Partitioned

D
9 N
Finacle menu for report of outstanding entries through IBSA debit and IBSA credit a
A
N

a. IBSARPT
A

b. IBSRPT
K

c. AIBSRP
VE

d. IBSRP
VI

10 Time frame for reversal of entry in Suspense Advance Rent Paid c

LA

a.3 months before expiry of lease period

b.12 months before expiry of lease period
U

c. On expiry of lease period

D

d.15 months before expiry of lease period

D
YE

11 Who is reporting authority Entries outstanding for more than one month beyond due date b
r.

a. Branch manager
M

b. Regional Committee
c. Zonal Committee
y:

d. Zonal Audit Committee

B
ed

12 Time Frame for reversal of Suspense counterfeit notes is …..days a

ad

a. Immediately
b. 3 days
 Page 167 of 182

Y1
c. 7 days
d. 30 days

.(V
13 Time frame for reversal of Suspense Advance to Staff is …. c

Y
D
a.15 days

ED
b.30 days

R
c.60 days

R
d.90 days

A
M
U
K
14 Time frame for reversal of Suspense payment Court cases is … A

A
a.Within 7 days of final verdict

D
b.Within 15 days of final verdict N
A
N

c.Within 30 days of final verdict

A
K

d.Within 60 days of final verdict

VE
VI

15 Time Frame for reversal of New Intermediary is …days a

LA

a.3 days
U

b.7 days
D
D

c.10 days
YE

d.30 days
r.
M
y:
B
ed
ad
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18.Fire safety, Security Arrangement and Key Management

.(V
Topic: Fire Safety

Multiple Choice Questions

Y
D
1) Why Fire Safety is very Important in Banks Office?

ED
a. To avoid loss of Life, Property & Working hours
b. To avoid destroy of valuable records of bank

R
c. Both a and b
d. Only b

R
A
M
U
Correct Answer…………c……………………………….

K
2) What are the causes of Fire in Bank?

A
a. Presence of fire extinguishers

D
b. Proper Electrical Wiring
N
c. Usage of Petrol/Diesel/Kerosene in generator sets in Bank
A
d. Usage of Cigarrette /Bidi away from bank
N
A
K

Correct Answer…………c……………………….….
VE

3) Strategy for prevention of fire involves

a. Systems & Procedures for minimizing chances of Occurence
VI

b. Improper usage of lights, Cylinders

c. Proper selection of Branch Premises
LA

d. Both a and c
U
D

Correct Answer……d…………………………………….
D
YE

4) What is MCB?
a. Minimum Capacity Breaker
b. Miniature Capacity Board
r.

c. Miniature Circuit Breaker

M

d. Minimum Circuit Board

y:
B

Correct Answer……..c..……………………………….
ed
ad
 Page 169 of 182

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5) Expand ELCB ?

.(V
a. Electrical limit cable board
b. Earth Limit Circuit Board
c. Earth Leakage Circuit Breaker

Y
d. Electrical Leakage Circuit Breaker

D
ED
Correct Answer…….c………………………………

R
R
6) Which electrical gadgets should have separate MCB & ELCB for prevention of

A
load?
a. Tube Lights

M
b. Fans

U
c. Windows AC

K
d. Computers & Printers

A
D
Correct Answer……c……………………………………. N
A
7) Windows AC should be switched on/off in a staggered manner to avoid any
N

overheating (T/F)
A
K
VE

Correct Answer……True…………………………….
VI

8) Electrical Power supply to store rooms should be ?

a. Inside premises with common cable
LA

b. Plugged into an outlet outside room

c. Separate room to be maintained
U

d. No need of maintaining plug/cord

D
D
YE

Correct Answer……………b..………………….

9) Electrical wires should be

r.

a. Kept Below the carpet of Premises

M

b. Should not run below Carpets

y:

c. Selected apart from any standard

B

d. None of Above
ed

Correct Answer……………b..………………….
ad
 Page 170 of 182

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10) Electrical Connections of Storage/Safe room/Locker room should be through
a. Electrical Gadgets

.(V
b. Metal and Relay Wires
c. Plug Wire & Socket
d. Main Switch connecting plugins

Y
D
Correct Answer………c………………………………….

ED
11) For connection to Storage/Safe room/Locker room wires should be as follows:
a. Electrical Plug wire to be kept Inside the room

R
b. Plug wire to be kept inside room & Socket to be fixed on wall outside & next to

R
rooms door.

A
c. Control Switch to be provided with Socket to activate circuit.
d. Both a and b

M
e. Both b and c

U
K
A
Correct Answer……………e……………………………….

D
12) Power Supply to Computer System should always be routed through?
a. MCB Switch
b. UPS Switch
N
A
c. Electrical Switch
N

d. Raw Supply Switch

A
K
VE

Correct Answer…………….b………………………………….
13) Minimum Water & sand should be kept ready at convenient place to avoid fire
VI

breaking (T/F)
LA

Correct Answer………True………………………………….
U

14) Main fire hazards in ATM and E Lobby are:

D

a. UPS
D

b. Electrical Panel & Batteries

c. Split AC’S
YE

d. All the above

r.
M

Correct Answer…………………d……………………….
15) All important Documents, Legal papers, Hardware to be kept in fire resisting cabinets
y:

of atleast
B

a. 5Hours fire resisting rating

b. 4 Hour fire resisting rating
ed

c. 3 Hours fire resisting rating

d. 2 Hours fire resisting rating
ad
 Page 171 of 182

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.(V
Correct Answer………d………………………………….

16) For Fires involving Computers, Servers, UPS, Networking equipment ,AC type of Fire

Y
extinguishers to be used are ?

D
a. Clean Agent Type FE
b. ABC Modular Type FE

ED
c. CO2 gas,ABC & BC Type FE
d. CO2 gas ,ABC type FE

R
R
A
Correct Answer…………c……………………………….
17) For Protection of UPS & Main Electrical Panel of Branch which type of FE to be used?

M
a. Clean Agent/ABC Type FE

U
b. ABC Modular Type FE

K
c. CO2 gas, ABC & BC Type FE

A
d. CO2 gas , ABC type FE

D
Correct Answer………a………………………………….
N
A
N

18) While reporting about fire don’t give your mobile number for confirmatory call to be
A

guided for
K

safety (T/F)?
VE
VI

Correct Answer…………………False……………………….
LA

19) Loss due to fire can be minimized

U

If fire not reported properly.

D

e.
f. If fire is detected in its initial stage
D

c. If followed safety guidelines after attack

YE

d. If strategies are not involved initially.

r.
M

Correct Answer………b………………………………….
y:
B
ed
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Topic: Security Arrangements

Multiple Choice Questions

.(V
1) New Branch selection can be done based on

Y
a. Natural highways to be given priority

D
b. Away from Local police station

ED
c. Area away from basic needs
d. None of Above (Branch location to be away from NH/Crime prone
areas, to be near Police stations/fire stations/Public places )

R
R
2) Branch Managers residence preferably to be located

A
a.On the Same Premises

M
b.Near to Branch
c.Same area

U
d.All the Above

K
A
3) All windows,Grills,Ventilators,Ac ducts,Air holes in branch to be fitted with

D
a. Wooden sheets
b. Iron grills & Wooden Sheets N
A
c. Strong Iron grills
d. Any Material
N
A

4) All Ac’s to be fitted with ….to prevent burglars to enter in branch

K

a. MS Grilled Boxing from outside

VE

b. Iron boxing from outside

c. MS Grilled Boxing from outside with Inner flaps
VI

d. Iron Boxing
LA

5) How many key sets are required as per custody of keys of premises
a. 2 sets only
U

b. 3 sets only
D

c. 1 set only
D

d. No limit
YE

6) Who are entrusted to hold last set of keys of branch?

a. Only Branch Head /Officer
r.

b. Armed guard/Watchman/Head peon who are permanent

M

c. Temporary sweeper/peon
d. Any permanent employee
y:
B

7) Cash limit of…..in Metropolitan/Urban/Semi urban branch should have strong

room as prescribed by BIS standards, approved by RBI
ed

a. 5lacs
b. 7lacs
ad

c. 10lacs
d. 15lacs
 Page 173 of 182

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8) Entrance to the safe deposit vault & strong room
a. Should be same

.(V
b. Should not be same
c. No specifications
d. Should be separated by grill door

Y
D
9) Currency notes whose serial numbers & series of issue have been noted &
kept in cash

ED
safe/cashiers box is known as
a. Special Money

R
b. Bait Money

R
c. Authorised Money

A
d. Cash box Money
10) Unit which processes signals from sensors & activates output devices like

M
Hooters, Auto

U
Dialers is known as

K
a. Output Unit

A
b. Hooter Unit

D
c. Control Unit
d. Auto Dialer Unit N
11) Switches provided for manual activation of alarm during robbery/dacoity in
A
branch .
N

a. Electronic Switches
A

b. Alarm switches
K

c. Burglar switches
VE

d. Panic Switches
VI

12) Full form of CCTV

a. Current Circuit Telephone Equipment
LA

b. Closed Circuit Television Equipment

c. Current Circuit Television Equipment
U

d. Closed Current Telephone Equipment

D

13) Risk covered limit under Bankers indemnity policy for Cash in Transit through
D

banks cashvan/Outsourced van from Secured Agencies is ( Refer HO/BR/111/215

YE

dt 09.08.2019)
r.

a. 2 Cr
M

b. 5 Cr
c. 7 Cr
y:

d. 10 Cr
B
ed
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FEW MORE QUESTIONS ON FIRE SAFETY, SECURITY ARRANGEMNET & KEY
MANAGEMENT:

.(V
(Please Refer HO/BR/111/215 dt 09.08.2019)

Y
1) Maximum amount of cash remittance permitted by Three Wheeler is

D
A) Rs 5lacs
B) Rs 10lacs

ED
C) Rs 15lacs
D) Rs 20lacs

R
R
2) Maximum amount of cash remittance permitted by Four wheeler owned by banks (Other than cash
Van) is Rs …..for Metro & Urban Areas.

A
a) 20lacs

M
b) 30lacs

U
c) 50lacs

K
d) 100lacs

A
D
3) Maximum amount of cash remittance permitted by Four wheeler owned by banks (Other than cash
Van) is Rs …..for Semiurban & Rural Areas is
a) 10lacs
N
A
b) 15lacs
N

c) 25lacs
A

d) 35lacs
K
VE

4) Maximum amount of cash remittance permitted by public transport (By Train ) is Rs ….

a) 25lacs
VI

b) 50lacs
c) 75lacs
LA

d) 100lacs
U

5) Maximum amount of cash remittance permitted by public transport (By Bus ) is Rs ….

a)25lacs
D

b)50lacs
D

c)75lacs
YE

d)100lacs
r.

6) Maximum amount of cash remittance permitted through Post Office is Rs ….per day
M

a) 1lac
b) 2lacs
y:

c) 3lacs
d) 5lacs
B
ed
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7) Maximum amount of cash remittance permitted through Post Office is Rs…………per Packet
a) 5000
b) 10000
 Page 175 of 182

Y1
c) 15000
d) 20000

.(V
8) Fraudulent attempt to acquire sensitive information (personal /Financial) through e mail links is
known as ……….

Y
a) Malware

D
b) Phishing

ED
c) Vishing’
d) Smishing

R
9) Electronic fraud which individuals are tricked to reveal the critical information to unauthorised

R
entities by voice e mail or landline or cell phone is ……………..

A
a) Malware

M
b) Phishing
c) Vishing

U
d) Smishing

K
A
10) Fraudulent attempt to acquire sensitive information (personal /Financial) through SMS or

D
Messages links is known as ……….
a)Malware N
A
b) Phishing
c) Vishing
N

d) Smishing
A
K
VE

Work book on Key Management

VI

Multiple Choice Questions

LA

1) The custody of cash safe keys is the responsibility of

a. Joint Custodians of Cash

U

b. Only Head Cashier

D

c. Only Branch Manager and Cashier

D

d. Only Joint Manager

YE
r.

Correct Answer…………a……………………………..
M
y:

2) The custody and changes in the custody of keys should be recorded in the
B

a. Key Register R-86

b. Key Register R-87
ed

c. Key Register R-88

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d. Key Register R-89

 Page 176 of 182

Y1
.(V
Correct Answer………………c……………………………

Y
3) Guard key for the safe wherever provided should be kept with

D
a. Branch Manager

ED
b. Joint Manager
c. Armed Guard

R
d. Any Officer

R
A
M
Correct Answer………………a……………………………

U
K
4) Where there is only one branch of the bank at the centre, the said branch

A
should lodge the duplicate keys with the

D
a. Local office of the SBI
b. SBI Associated banks
N
c. Any other bank approved by the Regional Office
A
d. All the above
N
A
K
VE

Correct Answer………………d……………………………
VI

5) Branches should ensure that the duplicate keys lodged for safe custody
are deliverable only against the discharge of the
LA

a. Branch Manager
b. Joint Manager
U

c. Branch Manager/Joint Manager jointly with Head Cashier

D

d. Branch Manager/Joint Manager jointly with Any Clerk

D
YE

Correct Answer………………c……………………………..
r.
M

6) Where the cash safe and the safe deposit locker cabinets are kept in the
same strong room
y:

a. Special enclosure for the cash safe is necessary

B

b. Enclosure should remain under the joint control of the HC

ed

and Branch Manager/Joint Manager

c. Strong room should remain under the joint control of the Custodian of
ad

lockers and either of the custodians of cash

d. All the above are correct
 Page 177 of 182

Y1
.(V
Correct Answer………………d……………………………..

Y
7) Keys of all vacant lockers should be checked

D
a. Daily

ED
b. Monthly
c. Quarterly
d. Half Yearly

R
R
A
Correct Answer………………c……………………………

M
U
8) For branches having two or more than two officers (Including BM),How

K
many set of Branch Premises keys are mandatory?

A
a. 1

D
b. 2
c. 3 N
A
d. 4
N
A
K

Correct Answer………………c……………………………
VE
VI

9) In case of loss of any set of keys, the branch should arrange to replace all
the locks of the lost keys to ensure the security of the branch under
LA

intimation to
U

a. Regional Authority
D

b. Security Authority
D

c. Premises Authority
YE

d. Zonal Authority
r.
M

Correct Answer………………a……………………………
y:

10) Period of retention of Key register in Branch is ……..

B

a. 5 years
ed

b. 10 years
c. 20 years
ad

d. Permanent
 Page 178 of 182

Y1
.(V
Correct Answer………………d……………………………

Y
11) Period of retention of correspondence of loss of keys in branch is …….years

D
a. 1

ED
b. 3
c. 5

R
d. 10

R
A
M
Correct Answer………………b……………………………

U
K
12) Risk coverage by banks for loss of keys is Rs……

A
D
a.1 lac
b.3 lacs
c.5 lacs N
A
d.10lacs
N
A
K
VE

Correct Answer…………………c…………………………
VI
LA
U
D
D
YE
r.
M
y:
B
ed
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 Page 179 of 182

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18. DEAF Scheme of RBI 2014

.(V
Y
D
11. RBI under section 26A of Banking Regulation Act 1949 has started DEAF scheme. What is the

ED
full form of DEAF.

R
a. DEPOSIT EARNERS AND AWARENESS FUND

R
b. DEPOSITORS EDUCATION AND AWARENESS FUND

A
c. DEPOSITORS EQUITY AND ADVISORY FUND

M
d. DEPOSITORS EQUALITY AND ACCESSIBILITY FUND

U
K
12. Under the DEAF scheme of RBI, any amount to the credit of account in India with any bank

A
which has not operated upon a period of ____ years shall be transferred to DEAF account.

D
a. Three
b. Five N
A
c. Seven
N
d. Ten
A
K

13. Banks in India should transfer the unclaimed amount eligible under DEAF scheme fund with
VE

in period of ____months from the expiry of the said period

a. 3 Months
VI

b. 30 days
c. 45 days
LA

d. 6 Months
U

14. Contribution for DEAF scheme from banks in India comes from following accounts.
D

a. Inoperative balances/ Dormant in Bank accounts

D

b. Unclaimed dividends of companies

YE

c. Unclaimed deposit from bank accounts

d. All the above
r.
M

15. As per the direction of RBI what are the types of amounts may be transferred to DEAF
y:

Scheme after said period?

B

i) Unclaimed amount in savings accounts ii) CC/loan accounts after appropriation

ed

iii) Margin money against issue of LC iv) Unreconciled ATM credit balance
ad

v) Undrawn balances of prepaid cards

 Page 180 of 182

Y1
a. Only i
b. Only i to iii

.(V
c. All the above
d. Only iv and v

Y
16. Identification of Unclaimed deposit in SB/CA done by IT department every month

D
is validated through which menu in FINACLE.

ED
e. HLORSEL

R
f. HDORSEL
g. HSOBSEL

R
h. HOTHSEL

A
M
17. Accounts identified by back office under DEAF scheme not validated by branch
by unticking should be activated before ____ days

U
K
a. 15th of same month

A
b. 30th of same month

D
c. 25th of same month
d. 5th of next month N
A
N
18. Operational procedure for transfer of unclaimed Term deposit accounts matured
A

but not renewed automatically by the system choose the incorrect option.
a. To check the report on regular basis through BOBMENU option
K

b. Not to renew the FDR’s which are matured

VE

c. Obtain instruction to deal with deposit on maturity at the time of opening

d. After making all efforts, transfer the same to matured TD account
VI
LA

19. All the entries outstanding in sundry deposits accounts for 10 years and more
should be invariably transferred through __menu on monthly basis
U
D

a. HDOROTH
D

b. HDORSEL
YE

c. HOTHDOR
d. DOROTHT
r.
M

20. What are the precautions to be taken while transferring the DEA fund while making entry in
FINACLE.
y:

a. Make entry using menu HDOROTH only

B

b. RD/FD accounts if linked to account must be closed before transferring to intermediary

ed

account
c. Make entry in new intermediary account(XXXX0075181219) with full details
ad

d. Any of the above

 Page 181 of 182

Y1
.(V
21. What is the action done at the branch level for Refund of claim of Unclaimed deposit under
DEAF scheme
a. Claim should be accepted by base Branch only

Y
b. Obtain fresh KYC, FATCA & mobile number and update in system

D
c. Invoke menu option DORCLM/DRCLMOTH only

ED
d. All the above

R
22. After activation of unclaimed deposit account if transaction is not done by customer,

R
account may be classified as unclaimed deposit since

A
a. From the date of reactivation

M
b. From last date of customer induced transaction

U
c. Once activated and claimed refund wait for 10 years again
d. Since Date of transfer of funds to DEAF scheme

K
A
23. DEAF account refund claim recommended by branch & approved by region office should be

D
processed by ______department of BCC
a. Operations & Services Department, BCC N
A
b. IT department, BCC
N

c. Corporate Accounts & Taxation Department, BCC

A

d. Unclaimed deposit section of DEAF, BCC

K
VE

24. Yearly returns of transfer of fund and refund of amount under DEAF scheme to
be verified by statutory auditors submitted to RBI within ___ days
VI

a. 30 days of close of financial year

b. 15 days of completion of each quarter
LA

c. 15th day of succeeding month

d. Need not be audited and submitted
U

25. Keeping in view public interest, banks are advised to disclose and display the
D

list of unclaimed deposit on their website containing ____ details.

D

a. Name and account number of customers

YE

b. Name, Account number & branch details

c. Name of the depositor & type of account
d. Name of depositor & available address
r.
M
y:
B
ed
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 Page 182 of 182

Y1
Question Answer

.(V
1 b

2 d

Y
D
3 a

ED
4 d

R
5 c

R
6 b

A
M
7 c

U
K
8 b

A
9 a

D
10 d N
A
N
11 d
A

12 b
K
VE

13 c
VI

14 a
LA

15 d
U
D
D
YE
r.
M
y:
B
ed

THANK YOU
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