BRIAN KISER, CSSA, CPBA, CSA

Atlanta, GA ◾ Mobile: (470) 237-9495

kiser396@gmail.com ◾ linkedin.com/in/brian-kiser

SOFTWARE ENGINEER
Highly motivated, customer-focused technology professional with proven experience in complex project management capabilities. Energized
by challenges, steep learning curves, and high-pressure deadlines. Broad knowledge and experience in the full software development cycle,
including coding, testing, implementation, support, and sunset. Possess exceptional communication skills, a strong desire to learn and grow,
ability to collaborate, and the willingness to go the extra mile. Recognized as a collaborative team player with effective troubleshooting and
debugging experience. Strong work ethic coupled with a helpful, can-do attitude and flexibility to adapt to all technical environments.
Strengths and Characteristics:
 Proficient in agile software development practices, data and testing standards, code reviews, source code management, continuous
delivery, and software architecture.
 Adept at building and implementing model-driven, enterprise-level business solutions and applications to match customer needs.
 Broad understanding of how technology solutions meet business outcomes and recommend a range of solutions for business partners.
 Leverage software craftsmanship principles and technology standards to solve problems with new and existing solutions.
 History of resolving problems that decrease deployment time, improve quality, enhance flexibility, and embrace the solution-provider
mindset.

EDUCATION & TRAINING

Bachelor of Science in Information Technology, expected 2024
INTERACTIVE COLLEGE OF GEORGIA, Chamblee, GA
Thinkful™ Bootcamp in Software Engineering, Atlanta, GA, 2018

CERTIFICATIONS & SKILLS

Pega Senior System Architect (CSSA)(March 2020 no expiration) , Pega Certified System Architect (CSA)(Jan 2020 no expiration), Certified
Pega Business Architect (CPBA) (April 2020 no expiration),
ServiceNow Certified System Administrator (CSA)(Sept 2022 no expiration), CompTIA A+, Microsoft Office Specialist (MOS)(sept 2006-
2010)
Software Development, Mocha & Chai, Ajax/JSON, JavaScript, Git Version Control, Java, CSS3, Object-Oriented Programming (OPP)
Concepts, Node.js, jQuery, React, AWS Deployment, REST API v3, HTML 5

PROFESSIONAL EXPERIENCE
SKY SOLUTIONS, LLC, Chantilly, VA (Remote Assignments)
UI Pega 508 Developer, Software Engineer — Center of Medicare (CMS) ( Jan 2023 – June 2023)
Adhered to latest accessibility standards, specifically 508 compliance. Conducted comprehensive testing with applications such as JAWS
and ANDI to make sure the code passed certain specifications from client and merged to specified enviroments for continuous testing until
code was put in done status and pushed to production.
Value & Impact:
 Participated in all Agile meetings and 508 teams meeting to ensure all team members had paths forward to resolve defects as well as
demos for client team to show updated ui and section rules.
 Created design documents for defects resolution approach and added to the confluence 508 page .
 Played a key role on a team that was tasked with completing several defect stories utilizing Jira and Kanban for
updates and communication on issues involving defects
 Created custom skin rules and components, that adhered to 508 best practices also utilized flow actions,
sections , action sets and activites.
SKY SOLUTIONS, LLC, Chantilly, VA (Remote Assignments)
1. UI Pega Developer, Software Engineer — Internal Revenue Service (IRS) (August 2022 – Oct 2022)

Deliver prompt, robust solutions and proactive troubleshooting support to swiftly resolve subtle and complex data migration issues for the
IRS as technical lead. Work creatively and analytically in an agile, problem-solving environment, contributing to all SDLC phases to design,
develop, and maintain Pega applications. Partner effectively with all team members to deliver against commitments while encouraging
knowledge sharing and collaboration. Utilize strong background and experience in front-end design principles, mock-ups, and UI build
tools/languages to mediate compliance issues in UI components and provide feedback in partnership with the business analyst.
Value & Impact:
 Continually demonstrate commitment to helping clients achieve success with effective, creative, and rapidly well-executed solutions.
Actively participate during meetings with UI/UX personnel, ensuring all team members are abreast of changes implemented by different
teams and provide recommendations for enhancements to existing UI.
Leverage solid technical documentation capability to create design procedures for components used in application-level UI, equipping staff
with instructions summarizing how and when to use components.
 Play a key role in transforming design concept into successful, innovative products faster and at lower costs by providing guidance on
how to fix potential bugs in screen flows and resolving alignment issues.
BRIAN KISER, CSSA, CPBA, CSA Page 2

Pega Developer, Front End Developer — Department of Justice (DOJ) (March 2021 – May 2022)
In an agile environment, contributed to design and delivery of the best portfolio of solutions for the DOJ, including large-scale, complex
application development activities. Selected to join a team of expert product support professionals chosen to oversee issues with the DOJ
publishing awards and distributing grants, including UI upgrades and enhancements.
Value & Impact:
 Ensured built products were bug-free by creating and troubleshooting application rules in lower environments, guaranteeing they were
fully functional before deploying to production.
 Created and delivered high-impact PowerPoint presentations and demonstrations to the business and other developers, providing up-
to-date status reports on team activities and deployment to production during sprint reviews.
 Demonstrated a client-focused approach and outstanding interpersonal skills while attending daily standups, ensuring team alignment
and visibility by communicating progress and roadblocks to testing and deployment.
 Worked effectively with individuals at all levels of the organization, including coaching and interfacing with new teammates to
communicate prior sprint progress.

SkillStorm Pega Consultant / Software Engineer (Jan 2020 – March 2021)

Translated business requirements into suitable design/application builds across multiple lines of business using the Pega platform, exceeding
delivery of technical, functional, performance and business requirements while adhering to best practices in Pega architecture, design, and coding.
Formulated and defined proposed solutions, scope, and objectives with an understanding of applicable business systems and industry
requirements.
Value & Impact:
 Assisted in improving customer satisfaction, lowering costs, and increasing customer lifetime value by creating an enterprise-level
application for vehicle service requests, permitting users to select service providers based on their requirements.
 Improved the user experience in Pega by configuring user views (optional, required, and read-only), enabling customers to sign in/sign
up and select preferred dates and times for services.
 Drove digital transformation through use of Pega’s User Interface (UI) section controls, implementing live Google maps to display
available service providers in the area based on coordinates submitted by users.
 Implemented declare expression rules to automatically calculate costs in applications based on time and additional services.
 Created service level agreements (SLAs) to better manage expectations and workloads, improving customer service, facilitating
communication, defining procedures, and documenting agreements.

YODLE, INC., Sugar Hill, GA Aug 2017 – Jan 2020

Database Analyst
Fueled growth and drove business forward by maintaining data storage, assessing database design, and gathering, organizing, and
interpreting statistical information from the database to provide reports and answer senior management questions. Designed and
implemented secure, efficient, and accurate databases. Maintained current knowledge of data storage and management best practices.
Oversaw database development and modification efforts, including administration of daily team schedules.
Value & Impact:
 Enhanced decision-making capabilities by utilizing strong technical expertise to process, design, and present high-impact data analytics
reports, including metrics, analyses, and conclusions.
 Demonstrated proficiency in using SQL relational database to find errors in java logs.
 Resolved database-related programming problems by conducting a thorough analysis of problems and employing appropriate
debugging techniques and tools to fix issues.
 Utilized excellent organizational skills and attention to detail to track, log, troubleshoot, and respond to support tickets, including user
account maintenance, incident management, problem resolution, and hardware/software issues.
 Assisted in improving business development, lead generation, conversion reporting, and marketing functions by entering client data into
Salesforce CRM.
 Applied knowledge of database management concepts, principles, and methods to install proprietary software onto client servers, utilize
Bomgar remote client to access clients’ servers, and navigate on the command line to access folders.
BRIAN KISER, CSSA, CPBA, CSA Page 3

HOME DEPOT, Marietta, GA Oct 2016 –Aug 2017

Tier II Support
Exhibited mastery in delivering superior-quality Tier 2 technical support to internal and external clients in a highly visible, demanding IT
operations environment for The Home Depot’s eCommerce business. Worked closely with management team to close inbox tickets, adhere
to weekly SLAs, and support Level 2 core development. Demonstrated broad knowledge and experience in utilizing ServiceNow to log
customer tickets, optimize technology service operations, enhance productivity, and increase agility and flexibility.
Value & Impact:
 Comfortably communicated with knowledgeable and novice users to resolve issues via phone, effectively handling more than 30 calls a
day and maintaining a high-ticket resolution rate.
 Excelled in handling technical escalations and more advanced inquiries, mentoring Level 1 associates remotely via Skype, and
following incidents through to resolution.
 Ensured consistent data by proactively identifying inconsistencies in XML logs and removing duplicate entries.
 Improved system performance by identifying problems, creating/running SQL queries in Oracle Database, and recommending cost-
effective technical system improvements.
 Leveraged superb listening and questioning skills combined with the ability to interact to ensure call quality and customer service efforts
complied with company criteria on a daily basis, and exceeding performance for monthly statistical recordings.

IMS ELECTRONICS, Decatur, GA Jul 2012 – Aug 2016

Lead Technician
Employed excellent leadership, communication, team collaboration, and problem-solving skills to ensure smooth functioning of technical
operations, lead daily team meetings, monitor and evaluate team progress, and ensure overall client satisfaction.
Value & Impact:
 Utilized excellent technical, diagnostic, and troubleshooting skills to perform diagnostic tests on peripherals, hardware, and various
CPUs for resale, ensuring client confidentiality through use of Blancco Eraser Software.
 Proactively evaluated technical operations to identify ways to improve efficiency, productivity, and customer service.
 Displayed strong technical proficiency to set up new user workstations with the latest Windows software using imaging tools.
 Assisted teammates in accomplishing operational objectives and goals and mentored junior technical staff.

FISERV, Duluth, GA Feb 2009 – Dec 2011

Help Desk Tier I & II
Thrived working in a busy, fast-paced, team-driven environment providing Level 1 and 2 expertise to non-technical clients, educating end
users on software, and maintaining system capabilities.
Value & Impact:
 Demonstrated strong communication, technical, team collaboration, and positive, professional interpersonal skills to effectively handle
40+ calls per day, respond to client emails via Outlook, and maintain a high-ticket close rate 23% above average.
 Utilized exceptional problem-solving, organizational, and multitasking skills to maintain call and problem management logs and follow
up with end users, ensuring resolutions to problems met and/or exceeded expectations.
 Performed a wide variety of duties and responsibilities with accuracy and speed, proficiently diagnosing proprietary software issues, and
resolving tickets in a timely manner.

PROFESSIONAL AFFILIATIONS
 Member, Technical Association of Georgia (TAG), 2023 – Present
 Member, The Iron Yard – Coding Bootcamp, 2023 – Present
 Member, Thinkful – Coding Bootcamp, 2023 - Present