BIAN Service Landscape v9.

1 -- Value Chain Business

Business Area

Channels

Finance And Risk Management

Customers

Business Management

Resource Management

Operations

Products

Business Development
e Landscape v9.1 -- Value Chain Business Areas
Documentation

The collection of activities that handle the customer interaction for the distribution and servicing
of products and services through all channles/media. Also supporting the exchange of information
transaction exchanges with other financial institutions and markets.

The collection of activities needed to manage the broad range of financial and operational risks
and performance controls of the organization and to handle internal audit and the relationships
with external industry, legal and regulatory authorities
The collection of activities that maintain, manage and leverage customer relationships, providing
cross-product perspectives, matching products and services to customers and providing targeted
analtics and decision support to enhance the bank's delivery performance, 'share of wallet' and
overall customer experience
The collection of business activities that direct and oversee the corporate relations, enterprise
policies, business plans and strategies. Also the management and operation of the business
divisions and business units of of the overall organization
The collection of business activities that manage and oversee the deployment, development and
operation of the organizational resources covering buildings and facilities, equipment and human
resources

The collection of the bank's 'back-office' cross-product delivery operational functions and services
The collection of product specific fulfillment activities covering all product set-up, servicing and
production issue resolution. The business area is partitioned to support different product
groupings that any bank might elect to deliver
The collection of business activities that leverage the bank's knowledge and knowhow, define and
refine models and analytical views that inform and influnec business activity, develop and
enhance products and services, drive marketing and sales activities and support the bank's
brand/presence.
BIAN Service Landscape v9.1 -- Business Domains

Business Area Business Domain Documentation

The set of activities to manage the risk of losses in positions arising from
Channels Distribution movements
Handle mail,incash market prices as
& non-cash a result
branch of different
network aspectsservices
distribution of market risk.
Channels Servicing Types
Operate of customer
Administer market risk
and operate to be
themanaged
dowloaded are amongst
application
contact center others customer
administration,
and supporting "Equity
servicesrisk", "Intrest
contact
Channels Cross Channel Rate Risk", and
Administer
authentication "Currency
operate
services, Risk", etc.routing
external
contact These and
market are called
information
channel systemic
history risk,
servies. which means
Augment/enhance
tracking capabilities
Channels Information Providers that
Operatethe risk
voiceisthe
and distribute notinformation
and related
data to ainternally
customer specific financial
networks. instrument.
Operate branch,Typical
ATM and activities
gatewayare
Finance
ChannelsAnd Risk Channel Specific Define
modeling
networks and, measuring,
direct the corporate
analyzingand andbanking
metigating assetvolatility
& liabilityofstrategies, goals
prices caused by
Management Market Risk and
Drive
marketpolicies.
prospect, Define
risk factors. the organization
customer structure
cross-sell, up-sell andand manage
retention strategic Match
campaigns.
Customers Sales relationships and corporate
products to customers commuications.
and process offers Handle central legal, audit and
Business Management Business Direction security activities
Finance And Risk
Customers Investment Services Define
Provideand support the
investment adoption
portoflio and of models services
E-trading and mitigation approaches for
Management Operational Risk business operational and production risk
Finance And Risk
Customers Customer Care The
Handleset non-product
of activities that and model, measure
cross-product and mitigate
specific requests theandprobability of loss due
issues (cases)
Finance And Risk
Management Credit Risk Handle relationsfailure
to a borrower’s and reporting
to make with regulators.
payments on any Provide
type of regulatory
debt. and audit
Management Compliance Set-up
complianceand maintain
oversightlegal agreements,
and specialist develop
support and implement relationship
internally
Customers Relationship Management plans, maintain credit ratings and other behavioral insights and qualifiers
Customers Party Reference Manage
Maintain strategic corporatelegal
party (customer, relationships and handle
entity, broker, etc.) andall corporate
location details
Business Management Corporate Relations Maintain
Provide transaction
specialist
communications/publicity accounting
support and announcements
guidance
and press financial
for legalledgers. Provideinternal
compliance, accountaudit and
Business Management Corporate Services Provide
businesscustody
reconciliation services
services
continuity and and
asssurancerunmanage
accountcollateral allocation
fraud detection and administration.
routines. Administer
Operations Custody,
AccountingCollateral
ServicesAnd Manage
Handle trading
troubled
consolidated book
account
customer positions,
taxrecovery.provide
positions Run quotes
anddocument
maintain andrewards
trade inpoints
classificationmoney
and and capital
distribution
accounts
Operations Documents markets
services and including
archivingFX/MM, Equities, Fixed income, Commodities and Derivatives.
Products Market Trading Handle
Supportthe initial set-up
program/ and high andfrequency
all subsequent
trading servicing
(HFT) fulfillment requests and
Products Consumer Banking Handle
scheduled theproduct
deliveryprocessing
of specialist forfinancial
consumer advisory
banking services
products for M&A, corporate
Products Advisory Services Oversee
Manage
finance and money
new andand
corporate capital
updated market trading
and production
consumer systems
tax activity,
testing,
reporting handle trade confirmation
deployment and
Resource Management Platform Operations Handle
and the initial
matching,
operations. set-up
securities
Provide and allsupport
receipt
production subsequent(helpcustomer
and delivery, trade and
desk) servicing/fulfillment
price reporting and
Products Market Operations Clear
requestsandand
corporate settle
events market trades,
scheduled productallocate
processing orders, maintain counterparty
for corporate cash management and and
Products Corporate Banking Handle the initial
correspondent
trust management card
details. product
Handle check
products set-upprocessing,
and servicing requests (card
correspondent bankauthorization
and ACH
Operations Clearing And Settlement Handle
and the set-up,
capture).
interactions and Handle management,
payment the card offering
network
fulfillment and delivery
interactions,
activities activities
billing associated with
and merchant
Products Cards Handle
different procurement
agreements, investment
liaison andprocessing,
products such
production maintain
as the
investment
support fixedfunds
activities assetand register and oversee
corporate
Products Corporate Finance all maintenance,
debt/equity issuancesecurity and operations of office equipment, buildings and
(ECM/DCM)
Resource Management Buildings And Equipment Consolidate
Define, implement
utilities and analyse the bank’s
and revise ‘book ofunit
the business business’. Handleand
plan, oversee corporate
administer
Finance
ResourceAnd Risk
Management Unit Management treasury's
unit activity tactical and strategic
and finances funding functions
and troubleshoot and trigger
operational issues asset securitization
Management Group Treasury initiatives as necessary
Agree and track business unit performance to budget. Oversee financial
accounting. Consolidate and report on the bank’s financial statements and tax
Finance And Risk position. Administer approved suppliers list and handle company billing and
Management Financial Control payments
Handle customer billing and payments and accounts receivable. Administer
reward point allocation and redemptions. Administer and operate issued and
Operations Operational Services tracked device services (cards, fobs, POS devices etc.)
Handle staff recruitment, training, payrol and benefits administration.
Undertake staff certification and appraisal activities. Oversee staff assignments
Resource Management Human Resources and administer staff access and entitlements
Manage relations with banks, sub-custodians, correspondent banks, service
partners and service providers/agencies. Manage and process 3rd party
Operations External Agency commissions
Handle the set-up and servicing of trade related products and services including
Products Trade Banking bank guarantees
Define and refine analyses and models covering topics including financial
markets, customer credit assessments, risk and liquidity insights, fraud
Business Development Models And Analytics detection and customer behavior. Support market asset valuations
Handle the initial set-up and all subsequent customer servicing/fulfillment
Products Loans And Deposits requests and scheduled product processing tasks for loans and deposits
Manage IT standards and development environments. Manage and administer
systems development and testing activities, develop and maintain production
Business Development Solution Development applications

Manage and assess the performance of the bank’s products and services. Define
and refine product and service designs. Oversee the acceptance and production
Business Development Product Management release of new products and services and maintain the product directory

Oversee all new business development activities, handle marketing, advertizing

and direct sales. Manage, assess and develop prospect and customer
campaigns. Perform market, customer and competitor research and analsis and
Business Development Marketing And Development define and assess market segment profitability/performance
Manage the channel portfolio, assess channel and device use and performance.
Manage customer contact centers and services. Track and analyse contact
center and channel activity to continually improve performance and procedures
and to re-configure/balance services under load. Manage external information
provider relations and oversee cash and non-cash branch network distribution
Business Development Channel Management activities
Intelectual Property And Define and distribute business architectures, procedures and designs. Maintain
Business Development Knowledge and manage the use and leverage of intellectual property assets
Service Domains

Business Area Business Domain Service Domain

Channels Distribution Correspondence
Channels Distribution Product Inventory Distribution
Channels Distribution Branch Currency Distribution
Channels Servicing Contact Center Operations
Channels Servicing Point of Service
Channels Servicing Servicing Event History
Channels Servicing Servicing Issue
Channels Servicing Interactive Help
Channels Cross Channel Contact Handler
Channels Cross Channel Transaction Authorization
Channels Cross Channel Customer Workbench
Channels Cross Channel Party Authentication
Channels Cross Channel Customer Profile
Channels Cross Channel Session Dialogue
Channels Cross Channel Contact Routing
Channels Cross Channel Customer Access Entitlement
Channels Cross Channel Channel Activity History
Channels Information Providers Financial Market Research
Financial Instrument Reference Data
Channels Information Providers Management
Channels Information Providers Market Data Switch Operation
Channels Information Providers Financial Market Analysis
Channels Information Providers Information Provider Operation
Channels Information Providers Market Information Management
Channels Information Providers Public Reference Data Management
Channels Channel Specific Advanced Voice Services Operations
Channels Channel Specific Card Terminal Administration
Channels Channel Specific ATM Network Operations
Channels Channel Specific Branch Location Operations
Channels Channel Specific Financial Gateway
Channels Channel Specific eBranch Operations
Channels Channel Specific Card Terminal Operation
Finance And Risk
Management Market Risk Position Management
Finance And Risk
Management Market Risk Credit/Margin Management
Finance And Risk
Management Market Risk Gap Analysis
Finance And Risk
Management Market Risk Limit And Exposure Management
Finance And Risk
Management Market Risk Economic Capital
Finance And Risk
Management Operational Risk Production Risk Models
Finance And Risk
Management Operational Risk Business Risk Models
Finance And Risk
Management Operational Risk Operational Risk Models
Finance And Risk
Management Credit Risk Fraud Resolution
Finance And Risk
Management Credit Risk Counterparty Risk
Finance And Risk
Management Credit Risk Credit Management
Finance And Risk
Management Compliance Regulatory Compliance
Finance And Risk
Management Compliance Regulatory And Legal Authority
Finance And Risk
Management Compliance Guideline Compliance
Finance And Risk
Management Compliance Regulatory Reporting
Finance And Risk
Management Compliance Compliance Reporting
Finance And Risk
Management Compliance Regulatory Compliance
Finance And Risk
Management Group Treasury Corporate Treasury
Finance And Risk
Management Group Treasury Corporate Treasury
Finance And Risk
Management Group Treasury Corporate Treasury Analysis
Finance And Risk
Management Group Treasury Asset Securitization
Finance And Risk
Management Group Treasury Bank Portfolio Administration
Finance And Risk
Management Group Treasury Bank Portfolio Analysis
Finance And Risk
Management Financial Control Financial Control
Finance And Risk
Management Financial Control Company Billing And Payments
Finance And Risk
Management Financial Control Financial Compliance
Finance And Risk
Management Financial Control Enterprise Tax Administration
Finance And Risk
Management Financial Control Financial Statements
Finance And Risk
Management Financial Control Approved Supplier Directory
Customers Sales Product Sales Support
Customers Sales Lead/Opportunity Management
Customers Sales Product Matching
Customers Sales Product Expert Sales Support
Customers Sales Customer Campaign Execution
Customers Sales Prospect Campaign Execution
Customers Sales Customer Offer
Customers Sales Special Pricing Conditions
Customers Sales Party Lifecycle Management
Customers Investment Services Investment Portfolio Planning
Customers Investment Services Investment Portfolio Analysis
Customers Investment Services eTrading Workbench
Customers Investment Services Consumer Investments
Customers Investment Services Investment Portfolio Management
Customers Customer Care Customer Case Management
Customers Customer Care Card Case
Customers Customer Care Servicing Mandate
Customers Customer Care Customer Case
Customers Customer Care Servicing Order

Customers Relationship Management Customer Product And Service Eligibility

Customers Relationship Management Customer Proposition
Customers Relationship Management Sales Product Agreement
Customers Relationship Management Customer Relationship Management
Customers Relationship Management Customer Credit Rating
Customers Relationship Management Customer Behavior Insights
Customers Relationship Management Customer Agreement
Customers Relationship Management Customer Event History
Customers Relationship Management Customer Products and Services
Customers Relationship Management Customer Precedents
Customers Party Reference Party Reference Data Directory
Customers Party Reference Location Data Management
Customers Party Reference Legal Entity Directory
Business Management Business Direction Corporate Policies
Business Management Business Direction Human Resources Direction
Business Management Business Direction IT Systems Direction
Business Management Business Direction Property Portfolio
Business Management Business Direction Corporate Strategy
Business Management Business Direction Asset And Liability Management
Business Management Business Direction Organization Direction
Business Management Business Direction Products And Services Direction
Business Management Business Direction Asset And Liability Management
Business Management Corporate Relations Corporate Relationship
Business Management Corporate Relations Corporate Alliance/Stake Holder
Business Management Corporate Relations Investor Relations
Business Management Corporate Relations Corporate Communications
Business Management Corporate Services Security Advisory
Business Management Corporate Services Continuity Planning
Business Management Corporate Services Legal Compliance
Business Management Corporate Services Legal Compliance
Business Management Corporate Services Security Assurance
Business Management Corporate Services Internal Audit
Resource Management Platform Operations Internal Network Operation
Resource Management Platform Operations System Deployment
Resource Management Platform Operations Systems Assurance
Resource Management Platform Operations Systems Operations
Resource Management Platform Operations Platform Operations
Resource Management Platform Operations Systems Help Desk
Resource Management Buildings And Equipment Procurement
Resource Management Buildings And Equipment Site Administration
Resource Management Buildings And Equipment Site Operations
Resource Management Buildings And Equipment Equipment Administration
Resource Management Buildings And Equipment Equipment Maintenance
Resource Management Buildings And Equipment Utilities Administration
Resource Management Buildings And Equipment Building Maintenance
Resource Management Buildings And Equipment Fixed Asset Register
Resource Management Unit Management Business Unit Financial Analysis
Resource Management Unit Management Business Unit Management
Resource Management Unit Management Business Unit Financial Operations
Resource Management Unit Management Business Unit Accounting
Resource Management Unit Management Business Unit Direction
Resource Management Human Resources Workforce Training
Resource Management Human Resources Employee Assignment
Resource Management Human Resources Employee Certification
Resource Management Human Resources Employee Access
Resource Management Human Resources Employee Payroll And Incentives
Resource Management Human Resources Employee Benefits
Resource Management Human Resources Employee Data Management
Resource Management Human Resources Recruitment
Resource Management Human Resources Employee/Contractor Contract
Resource Management Human Resources Employee Evaluation
Resource Management Human Resources Travel And Expenses
Operations Accounting Services Position Keeping
Operations Accounting Services Fraud Diagnosis
Operations Accounting Services Financial Accounting
Operations Accounting Services Account Reconciliation
Operations Accounting Services Securities Position Keeping
Operations Accounting Services Commissions
Operations Accounting Services Fraud Evaluation
Operations Accounting Services Customer Tax Handling
Operations Accounting Services Reward Points Account
Operations Accounting Services Customer Position
Operations Accounting Services Accounts Receivable
Custody, Collateral And
Operations Documents Custody Administration
Custody, Collateral And
Operations Documents Collateral Asset Administration
Custody, Collateral And
Operations Documents Archive Services
Custody, Collateral And
Operations Documents Investment Account
Custody, Collateral And
Operations Documents Document Library
Custody, Collateral And
Operations Documents Collections
Custody, Collateral And
Operations Documents Collateral Allocation Management
Custody, Collateral And
Operations Documents Account Recovery
Custody, Collateral And
Operations Documents Document Services
Operations Clearing And Settlement Settlement Obligation Management
Operations Clearing And Settlement Correspondent Bank
Operations Clearing And Settlement Card eCommerce Gateway
Operations Clearing And Settlement Payment Execution
Operations Clearing And Settlement Order Allocation
Operations Clearing And Settlement Cheque Processing
Operations Clearing And Settlement ACH Fulfillment
Operations Clearing And Settlement Payment Order

Operations Clearing And Settlement Correspondent Bank Data Management

Operations Clearing And Settlement Counterparty Administration
Operations Clearing And Settlement Transaction Engine
Operations Clearing And Settlement Card Clearing
Operations Clearing And Settlement Card Financial Settlement
Operations Operational Services Product Combination
Operations Operational Services Internal Bank Account
Operations Operational Services Card Collections
Operations Operational Services Issued Device Administration

Operations Operational Services Reward Points Awards And Redemption

Operations Operational Services Card Transaction Switch
Operations Operational Services Open Item Management
Operations Operational Services Issued Device Tracking
Operations Operational Services Disbursement
Operations Operational Services Dunning
Operations Operational Services Customer Billing
Operations Operational Services Delinquent Account Handling
Correspondent Bank Relationship
Operations External Agency Management
Operations External Agency Product Broker Agreement
Operations External Agency Interbank Relationship Management
Operations External Agency Syndicate Management
Operations External Agency Commission Agreement
Operations External Agency Product Service Agency
Operations External Agency Sub Custodian Agreement
Operations External Agency Contractor/Supplier Agreement
Products Market Trading Quote Management
Products Market Trading Market Making
Products Market Trading Traded Position Management
Products Market Trading Suitability Checking
Products Market Trading Program Trading
Products Market Trading Dealer Workbench
Products Market Trading Stock Lending/Repos
Products Market Trading Market Order Execution
Products Market Trading Market Order
Products Consumer Banking Current Account
Products Consumer Banking Currency Exchange
Products Consumer Banking Brokered Product
Products Consumer Banking Sales Product
Products Consumer Banking Remittances
Products Consumer Banking Trust Services
Products Consumer Banking Payment Initiation
Products Consumer Banking Service Product
Products Advisory Services Consumer Advisory Services
Products Advisory Services Corporate Tax Advisory
Products Advisory Services Mergers And Acquisitions Advisory
Products Advisory Services Corporate Finance
Products Market Operations Trade Confirmation Matching
Securities Delivery And Receipt
Products Market Operations Management
Products Market Operations Corporate Action
Products Market Operations Financial Instrument Valuation
Products Market Operations Securities Fails Processing
Products Market Operations Trading Book Oversight
Products Market Operations Credit Risk Operations
Products Market Operations Trade/Price Reporting
Products Corporate Banking Cheque Lock Box
Products Corporate Banking Corporate Current Account
Products Corporate Banking Virtual Account
Products Corporate Banking Notional Pooling
Products Corporate Banking Direct Debit Mandate
Products Corporate Banking Factoring
Products Corporate Banking Corporate Trust Services
Products Corporate Banking Account Balance Sweeping
Products Corporate Banking Project Finance
Cash Management And Account
Products Corporate Banking Services
Products Corporate Banking Employee Payment Services
Products Corporate Banking Credit Facility
Products Corporate Banking Direct Debit
Products Cards Card Authorization
Products Cards Merchant Acquiring Facility
Products Cards Credit Card Position Keeping
Products Cards Credit Card
Products Cards Card Network Participant Facility
Products Cards Credit Card Transaction
Products Cards Card Billing And Payments
Products Cards Card Capture
Products Cards Merchant Relations
Products Cards Credit Card Transaction Execution
Products Corporate Finance ECM And DCM
Products Corporate Finance Private Placement
Products Corporate Finance Mutual Fund Administration
Products Corporate Finance Public Offering
Products Corporate Finance Unit Trust Administration
Products Corporate Finance Hedge Fund Administration
Products Corporate Finance ECM And DCM
Products Trade Banking Letter of Credit
Products Trade Banking Bank Guarantee
Products Trade Banking Trade Finance
Products Trade Banking Bank Drafts And Travelers Checks
Products Loans And Deposits Corporate Lease
Products Loans And Deposits Leasing Item Administration
Products Loans And Deposits Savings Account
Products Loans And Deposits Underwriting
Products Loans And Deposits Syndicated Loan
Products Loans And Deposits Merchandising Loan
Products Loans And Deposits Leasing
Products Loans And Deposits Loan
Products Loans And Deposits Deposit Account
Products Loans And Deposits Consumer Loan
Products Loans And Deposits Fiduciary Agreement
Products Loans And Deposits Mortgage Loan
Products Loans And Deposits Term Deposit
Products Loans And Deposits Corporate Loan
Products Loans And Deposits Standing Order

Business Development Models And Analytics Financial Instrument Valuation Models

Business Development Models And Analytics Trading Models
Business Development Models And Analytics Contribution Models
Business Development Models And Analytics Customer Behavior Models
Business Development Models And Analytics Fraud Model
Business Development Models And Analytics Market Risk Models
Business Development Models And Analytics Liquidity Risk Models
Business Development Models And Analytics Credit Risk Models
Business Development Models And Analytics Quant Model
Business Development Solution Development Systems Administration
Business Development Solution Development System Development
Business Development Solution Development Development Environment
Business Development Solution Development IT Standards And Guidelines
Business Development Product Management Product Design
Business Development Product Management Product Design
Business Development Product Management Product Portfolio
Business Development Product Management Product Portfolio
Business Development Product Management Production Release
Business Development Product Management Product Deployment
Business Development Product Management Product Training
Business Development Product Management Product Directory
Business Development Product Management Discount Pricing
Business Development Product Management Production Release
Business Development Product Management Case Root Cause Analysis
Business Development Product Management Product Deployment
Business Development Product Management Product Design
Business Development Product Management Product Quality Assurance
Business Development Product Management Product Directory

Business Development Marketing And Development Prospect Campaign Design

Business Development Marketing And Development Customer Campaign Management

Business Development Marketing And Development Market Research

Business Development Marketing And Development Competitor Analysis

Business Development Marketing And Development Market Analysis

Business Development Marketing And Development Promotional Events

Business Development Marketing And Development Prospect Campaign Management

Business Development Marketing And Development Brand Management

Business Development Marketing And Development Contribution Analysis

Business Development Marketing And Development Customer Campaign Design

Business Development Marketing And Development Prospect Campaign Management

Business Development Marketing And Development Promotional Events

Business Development Marketing And Development Customer Portfolio

Business Development Marketing And Development Customer Surveys

Business Development Marketing And Development Segment Direction

Business Development Marketing And Development Brand Management

Business Development Marketing And Development Customer Campaign Management

Business Development Marketing And Development Business Development

Business Development Marketing And Development Competitor Analysis

Business Development Marketing And Development Sales Planning

Business Development Marketing And Development Customer Surveys

Business Development Marketing And Development Advertising

Business Development Marketing And Development Prospect Campaign Design

Business Development Marketing And Development Market Analysis

Business Development Marketing And Development Segment Direction

Business Development Marketing And Development Customer Portfolio

Business Development Marketing And Development Advertising

Business Development Marketing And Development Customer Campaign Design

Business Development Marketing And Development Market Research

Business Development Channel Management Financial Message Analysis
Business Development Channel Management Branch Network Management
Business Development Channel Management Information Provider Administration
Business Development Channel Management Branch Location Management
Business Development Channel Management Central Cash Handling
Business Development Channel Management ATM Network Management
Business Development Channel Management Product Inventory Item Management
Business Development Channel Management Contact Center Management
Business Development Channel Management eBranch Management
Business Development Channel Management eBranch Management
Business Development Channel Management Branch Currency Management
Business Development Channel Management Channel Portfolio

Business Development Channel Management Advanced Voice Services Management

Business Development Channel Management Product Inventory Item Management
Business Development Channel Management Branch Portfolio
Business Development Channel Management Contact Center Management
Business Development Channel Management Channel Activity Analysis

Business Development Channel Management Advanced Voice Services Management

Business Development Channel Management Market Data Switch Administration
Business Development Channel Management Servicing Activity Analysis
Intelectual Property And
Business Development Knowledge Business Architecture
Intelectual Property And
Business Development Knowledge Intellectual Property Portfolio
Intelectual Property And
Business Development Knowledge Management Manual
Intelectual Property And
Business Development Knowledge Knowledge Exchange
BIAN Service Landscape v9.1 -- Business Areas

Business Area
Grouping
Operations and Execution

Business Support

Risk and Compliance

Sales and Service

Reference Data
e Landscape v9.1 -- Business Areas

Documentation

This business area includes the full range of product fulfillment activities for wholesale and retail
banking, including shared operational capabilities and all front, middle and back office activities.
This is probably excessive in scope and so needs to be divided into several new areas. There are
currently 4 'sub areas' as working places to group the current range of domains in - Retail
Products, Wholesale Products Front/Middle Office, Wholesale Products Back Office, Central
Operations.
This Business Area spans a wide range of general business management and support activities
that may be found in any commercial business and that are therefore not specific to Banking. This
area of the Landscape is included for completeness as many banking specific business activities
may need to make reference to these more general capabilities.

This Business Area covers the analysis and management of business risk, covering group
treasury, asset and liability policies, product and market activities. It includes the handling of
regulatory compliance and reporting obligations.
This business area covers all marketing, business development, customer management and sales
and servicing activities. It excludes the fulfillment activities associated with in-force product
delivery but includes all customer agreement related activities.
The Business Area Reference Data contains all categories of managed business reference
information, covering subjects including customer details, business partner details and product
details. In the case of products it includes aspects of product design, development and quality
assurance. It also covers market data feeds for general research and analysis and the range of
more specialized trading support market information feeds. This reference information is widely
accessed across other activities of the landscape.
BIAN Service Landscape v9.1 -- Business Domains

Business Area Business Domain Business Domain2 Documentation

Operations and Execution Trade Banking This Business Domain brings together a broad range of trade banking product
and service fulfillment Service Domains covering trade finance and the many
different cash management services that might be offered.

This Business Domain groups together a range of Service Domains that support
account and account related services for cash/currency and reward point
accounts. It includes account reconciliation, accounts receivable processing and
Operations and Execution Account Management some broader consolidated position management and fraud detection facilities.
This Business Domain groups the Service Domains supporting payment
transactions, including the various connections to payment networks, central
Operations and Execution Payments cash management and check processing.
This Business Domain handles investment activity, covering the managed
investment portfolios with associated policies and valuation services and self
Operations and Execution Investment Management executed eTrading.
This Business Domain brings together a number of general back office services
that provide cross product support not directly matched to the other Business
Operations and Execution Operational Services Domains in this Business Area.
This Business Domain is a sub category of Operations & Execution that brings
together capabilities that tend to be shared across multiple products, often as a
Operations and Execution Cross Product Operations centralized operational capability.

This Business Domain groups together a range of Service Domains that support
account and account related services for cash/currency and reward point
accounts. It includes account reconciliation, accounts receivable processing and
Operations and Execution Cross Product Operations Account Management some broader consolidated position management and fraud detection facilities.
This Business Domain groups the Service Domains supporting payment
transactions, including the various connections to payment networks, central
Operations and Execution Cross Product Operations Payments cash management and check processing.
This Business Domain brings together a number of general back office services
that provide cross product support not directly matched to the other Business
Operations and Execution Cross Product Operations Operational Services Domains in this Business Area.
This Business Domain provides the fairly narrow grouping of Service Domains
that support the management allocation and recovery of collateral against a
Operations and Execution Cross Product Operations Collateral Administration customer.

The Cards Business Domain contains the fulfillment Service Domains for all
cards related products (Credit & Charge). Note that debit cards associated with
a current account may leverage some of these capabilities and that many
Operations and Execution Cards merchant related activities are not fully represented in the model at this stage.

This Business Domain is a sub category of the Operations & Execution Business
Area that includes all fulfillment and operational tasks associated with the bank's
products and services. Product Specific Fulfillment covers the product specific
Operations and Execution Product Specific Fulfilment activities associated with the main groups of banking products.
This Business Domain brings together a number of services typically provided to
consumer customers such as remittances, currency exchange, tax, investment
and 3rd party product offerings (e.g. insurance). It also handles any consumer
Operations and Execution Product Specific Fulfilment Consumer Services tax reporting obligations.
This Business Domain contains the Service Domains associated with the
fulfillment of the main Loan and Deposit products, it includes the core Current
Operations and Execution Product Specific Fulfilment Loans and Deposits Account or DDA product.
This Business Domain brings together a broad range of trade banking product
and service fulfillment Service Domains covering trade finance and the many
Operations and Execution Product Specific Fulfilment Trade Banking different cash management services that might be offered.

This Business Domain covers a broad range of front office and middle office
wholesale trading activities across all major instrument categories (FX/money
market, equities, securities, commodities, derivatives). It also covers basic
Operations and Execution Product Specific Fulfilment Wholesale Trading primary market functions such as equity/debt issuance and trading.

The Cards Business Domain contains the fulfillment Service Domains for all
cards related products (Credit & Charge). Note that debit cards associated with
a current account may leverage some of these capabilities and that many
Operations and Execution Product Specific Fulfilment Cards merchant related activities are not fully represented in the model at this stage.

This Business Domain combines various back office and support functions for
wholesale trading including clearing and settlement and custodial services. It
Operations and Execution Product Specific Fulfilment Market Operations includes trade reporting, valuations and fund administration activities.
This Business Domain covers the corporate finance and advisory services
Corporate Financing and Advisory offered to corporate clients including corporate finance advice, IPOs, M&A and
Operations and Execution Product Specific Fulfilment Services private and public offerings.
This Business Domain handles investment activity, covering the managed
investment portfolios with associated policies and valuation services and self
Operations and Execution Product Specific Fulfilment Investment Management executed eTrading.
This Business Domain covers the corporate finance and advisory services
Corporate Financing and offered to corporate clients including corporate finance advice, IPOs, M&A and
Operations and Execution Advisory Services private and public offerings.
This Business Domain contains the Service Domains associated with the
fulfillment of the main Loan and Deposit products, it includes the core Current
Operations and Execution Loans and Deposits Account or DDA product.

This Business Domain covers a broad range of front office and middle office
wholesale trading activities across all major instrument categories (FX/money
market, equities, securities, commodities, derivatives). It also covers basic
Operations and Execution Wholesale Trading primary market functions such as equity/debt issuance and trading.

This Business Domain combines various back office and support functions for
wholesale trading including clearing and settlement and custodial services. It
Operations and Execution Market Operations includes trade reporting, valuations and fund administration activities.
This Business Domain brings together a number of services typically provided to
consumer customers such as remittances, currency exchange, tax, investment
and 3rd party product offerings (e.g. insurance). It also handles any consumer
Operations and Execution Consumer Services tax reporting obligations.
This Business Domain provides the fairly narrow grouping of Service Domains
that support the management allocation and recovery of collateral against a
Operations and Execution Collateral Administration customer.
This Business Domain contains the range of capabilities associated with the
organizational command and control structure of the enterprise. Typically these
Service Domains may be repeated and/or may be structured to handle multiple
Lines of Business, Legal Entities and/or Business Units (profit/cost centers) as
necessary to reflect the specific structure of the enterprise. The command and
Business Command and control structure is derived following the Model Bank approach outlined in the
Business Support Control BIAN How To Guides.
This Business Domain contains the enterprise's executive functions (policies,
strategy and direction) and some enterprise wide tasks such as business
Business Support Business Direction architecture and continuity planning.
This Business Domain brings together a collection of general non-IT related
support services including internal audit, security and legal advisory services,
Non-IT and Non-HR supplier management and procurement, fixed asset register and company billing
Business Support Enterprise Services and payments.

This Business Domain brings together the wide range of human resource
management functions including recruitment, training, assessment and
Human Resource allocation tasks and the range of employee support functions including payroll &
Business Support Management benefits, travel and expenses and employee access controls and authorities.
This Business Domain includes the wide range of IT system operation,
development and deployment activities for all production platforms, applications
and communications technologies. This includes end user technology and help
desk first and second level activities. It also includes the selection and definition
of technology plans, policies, guidelines and standards and overall IT financial
Business Support IT Management management and administration.
This Business Domain covers all activities associated with the acquisition,
Buildings Equipment and administration, operation and maintenance of buildings and non-IT equipment
Business Support Facilities (this can include fleet/transport facilities when appropriate).
This Business Domain contains Service Domains that handle general corporate
communications (with interested parties including investors) and the
Business Support Corporate Relations relationships with key legal and regulatory authorities.

This Business Domain provides central document management capabilities -

covering bulk mailing (in and out bound) general document scanning, indexing
and retrieval services and any physical and electronic distribution and archiving
Document Management and capabilities. It assumes some level of centralization of document handling and
Business Support Archive digitization for streamlining of production operations.
This Business Domain supports the banks management and leverage of its
intellectual property (IP) assets. This includes the registration/capture of IP, the
Knowledge and Intellectual administration and licensing of IP and infringement detection and responses
Business Support Property Management when necessary.
This Business Domain covers the central financial control and reporting activities
of the enterprise including division/unit budget negotiations, reporting and
financial audit and the assembly and reporting of the financial statements. It
Business Support Finance also includes enterprise/legal entity tax handling.
This Business Domain consolidates the range of enterprise and divisional
performance analysis activities covering general areas such as customer
segment and product profitability and more targeted/specialized considerations
Risk and Compliance Business Analysis such as channel. branch portfolio and contribution analysis.

This domain draws together the Group Treasury and overall bank portfolio
management activities as might be overseen by the bank's asset and liability
committee (ALCO) or equivalent policy function. It includes some functions
Risk and Compliance Bank Portfolio and Treasury typically related to managing the balance sheet (repos and securitization).

This Business Domain covers the interpretation support, compliance assurance

and regulatory reporting obligations of the bank, including ad-hoc compliance
resolution when necessary. Note that general relations with the regulatory
Risk and Compliance Regulations and Compliance authorities are handled at an enterprise level elsewhere in the landscape.
This Business Domain covers the development, certification (where necessary)
and deployment of a wide range of models and algorithms that may be used
across the bank. It includes market risk and valuation models, business and
operational risk, employee and customer behavior analyses, credit decisioning
Risk and Compliance Models and fraud scanners and detection.

This Business Domain covers all aspects of sales planning, campaign execution
prospect and opportunity management, product matching and offer processing,
Sales and Service Sales including product specialist sales support and commission handling.
This business domain contains the collection of Service Domains that handle the
customer interaction across all possible channels, including customer identity
authentication and activity authorization. It supports multiple session/device
contacts and enables the leverage of the customer interaction and the build-up
Sales and Service Cross Channel and analysis of access history.
This Business Domain brings together the fulfillment capabilities for various
customer servicing support functions in particular customer case resolution and
analysis and customer orders (customer related actions that span product and
Sales and Service Servicing services).
This Business Domain covers new business development activities including
prospect and internal campaign design and development, customer surveys and
Sales and Service Marketing advertising.
This Business Domain covers the main aspects of customer relationship
management including product matching/eligibility, agreements, behavioral
Sales and Service Customer Management analysis, relationship development and account recovery.
This business domain includes a mixture of service domains that provide the
management, configuration and operation of the different channels used by
customers to access the products and services of the bank. It includes activities
associated with the physical branch network and the movements of physical
Sales and Service Channel Specific cash and non-cash inventory.
This Business Domain includes the Service Domains that define and are
referenced for all types of internal product information. This includes product
designs and specifications, allowed product combinations, eligibility and pricing
terms to apply and providing access to associating training and quality
Reference Data Product Management assurance.
This Business Domain brings together Service Domains that cover the
relationship and agreement details for the range of external business
Reference Data External Agency relationships.
This Business Domain covers the different party/customer reference information
that is maintained by the bank for its institutional, corporate and consumer
Reference Data Party customers.
This Business Domain covers access to and the internal distribution of the
different market research, analysis, news, quote and pricing feeds. This includes
the specialized feeds that support trading activity, more general market
research and analysis and access to any global directories and information
Reference Data Market Data standards.
BIAN Service Landscape v9.1 -- Service Domains

Business Business Domain Business Domain2 Service Domain

Area

Product Specific Consumer Services Remittances (Old)

Fulfilment

Business Buildings Equipment and Equipment

Support Facilities Administration

Business Buildings Equipment and Utilities

Support Facilities Administration

Business Business Command and Organization

Support Control Direction

Business Buildings Equipment and

Support Facilities Building Maintenance

Business
Support IT Management Production Release

Business Business Command and Business Unit

Support Control Financial Analysis

Business Business Command and Business Unit

Support Control Direction
Business IT Standards And
Support IT Management Guidelines

Business Business Command and Business Unit

Support Control Management

Business Buildings Equipment and Equipment

Support Facilities Maintenance

Business Internal Network

Support IT Management Operation

Business
Support IT Management System Development

Business
Support IT Management IT Systems Direction
Business Business Command and Business Unit
Support Control Financial Operations

Business
Support IT Management System Deployment

Business
Support IT Management Systems Operations

Business Buildings Equipment and

Support Facilities Property Portfolio

Business Buildings Equipment and

Support Facilities Site Operations
Business Business Command and Business Unit
Support Control Accounting
 Product Specific
Fulfilment Loans and Deposits Current Account

Sales and Branch Currency

Service Channel Specific Distribution

Sales and Branch Network

Service Channel Specific Management
Sales and ATM Network
Service Channel Specific Operations

Sales and eBranch

Service Channel Specific Management

Sales and Product Inventory

Service Channel Specific Item Management

Sales and Branch Location

Service Channel Specific Operations
Sales and Contact Center
Service Channel Specific Operations

Sales and Advanced Voice

Service Channel Specific Services Operations

Sales and
Service Channel Specific eBranch Operations
Sales and Branch Currency
Service Channel Specific Management

Sales and Branch Location

Service Channel Specific Management

Sales and Card Terminal

Service Channel Specific Operation
Sales and Contact Center
Service Channel Specific Management

Sales and Product Inventory

Service Channel Specific Distribution

Sales and Card Terminal

Service Channel Specific Administration
 Advanced Voice
Sales and Services
Service Channel Specific Management

Sales and ATM Network

Service Channel Specific Management

Sales and
Service Cross Channel Contact Routing
Sales and
Service Sales Sales Planning

Sales and
Service Cross Channel Interactive Help
Sales and Transaction
Service Cross Channel Authorization

Sales and Servicing Activity

Service Cross Channel Analysis
Sales and
Service Sales Customer Offer

Sales and Customer Campaign

Service Sales Execution
Sales and
Service Sales Underwriting

Sales and Servicing Event

Service Cross Channel History
Sales and
Service Cross Channel Session Dialogue
Sales and
Service Cross Channel Point of Service

Sales and
Service Cross Channel Contact Handler
Sales and
Service Cross Channel Party Authentication

Sales and Party Lifecycle

Service Sales Management
Sales and Prospect Campaign
Service Sales Execution

Sales and
Service Sales Commissions

Sales and
Service Cross Channel Customer Workbench

Sales and Product Expert Sales

Service Sales Support
Sales and
Service Sales Sales Product

Sales and
Service Customer Management Customer Agreement

Sales and Customer Product

Service Customer Management And Service Eligibility
Sales and
Service Customer Management Customer Proposition

Sales and
Service Marketing Brand Management
Sales and Product Sales
Service Sales Support

Sales and Party Reference Data

Service Customer Management Directory

Sales and Customer Credit

Service Customer Management Rating
Sales and
Service Customer Management Account Recovery

Sales and Customer Access

Service Customer Management Entitlement

Sales and Lead/Opportunity

Service Sales Management

Sales and Commission

Service Sales Agreement
 Customer
Sales and Relationship
Service Customer Management Management

Sales and
Service Sales Product Matching
Sales and Customer Behavior
Service Customer Management Insights

Sales and Customer Event

Service Customer Management History

Sales and Customer Campaign

Service Marketing Management
 Prospect Campaign
Management

Sales and Sales Product

Service Customer Management Agreement

Sales and Business

Service Marketing Development
 Interbank
Relationship
Reference Data External Agency Management

Sales and
Service Servicing Payment Initiation

Sales and
Service Marketing Customer Surveys

Sales and
Service Servicing Servicing Issue
Sales and
Service Servicing Card Case

Sales and
Service Servicing Servicing Order

Sales and Customer Case

Service Servicing Management
Sales and
Service Servicing Servicing Mandate

Sales and
Service Servicing Customer Case

Sales and
Service Marketing Promotional Events

Information Provider
Reference Data External Agency Administration

Syndicate
Reference Data External Agency Management
Sales and Prospect Campaign
Service Marketing Design

Sales and Case Root Cause

Service Servicing Analysis

Sub Custodian
Reference Data External Agency Agreement

Sales and
Service Marketing Advertising
Sales and Customer Campaign
Service Marketing Design

Correspondent Bank
Reference Data External Agency Data Management

Financial Instrument
Reference Data
Reference Data Market Data Management

Contractor/Supplier
Reference Data External Agency Agreement
 Product Broker
Reference Data External Agency Agreement

Market Data Switch

Reference Data Market Data Operation

Market Data Switch

Reference Data Market Data Administration

Product Service
Reference Data External Agency Agency
Reference Data Party Customer Profile

Financial Market
Reference Data Market Data Research

Counterparty
Reference Data Market Data Administration
 Location Data
Reference Data Market Data Management

Information Provider
Reference Data Market Data Operation

Public Reference
Reference Data Market Data Data Management

Reference Data Product Management Product Deployment

 Financial Market
Reference Data Market Data Analysis

Correspondent Bank
Relationship
Reference Data External Agency Management

Special Pricing
Reference Data Product Management Conditions

Reference Data Market Data Quant Model

Legal Entity
Reference Data Party Directory

Market Information
Reference Data Market Data Management
 Product Specific
Fulfilment Loans and Deposits Savings Account

Product Quality
Reference Data Product Management Assurance

Product Specific
Fulfilment Loans and Deposits Corporate Loan

Reference Data Product Management Product Directory

Reference Data Product Management Discount Pricing

Product Specific
Fulfilment Loans and Deposits Loan

Reference Data Product Management Product Training

Product Specific
Fulfilment Loans and Deposits Mortgage Loan

Product Specific
Fulfilment Loans and Deposits Merchandising Loan
Product Specific Corporate Current
Fulfilment Loans and Deposits Account

Product Specific
Fulfilment Loans and Deposits Deposit Account

Product Specific
Fulfilment Loans and Deposits Corporate Lease

Product Specific
Fulfilment Loans and Deposits Fiduciary Agreement
 Product Specific
Fulfilment Loans and Deposits Term Deposit

Product Specific
Fulfilment Loans and Deposits Consumer Loan

Reference Data Product Management Product Design

Product Specific
Fulfilment Loans and Deposits Leasing
Product Specific
Fulfilment Trade Banking Direct Debit

Product Specific Investment Portfolio

Fulfilment Investment Management Management

Product Specific
Fulfilment Trade Banking Direct Debit Mandate

Product Specific
Fulfilment Trade Banking Letter of Credit

Product Specific
Fulfilment Trade Banking Bank Guarantee

Product Specific
Fulfilment Trade Banking Credit Management
Product Specific Cash Management
Fulfilment Trade Banking And Account Services

Product Specific
Fulfilment Trade Banking Trade Finance
Product Specific
Fulfilment Investment Management eTrading Workbench

Product Specific Investment Portfolio

Fulfilment Investment Management Planning

Product Specific
Fulfilment Trade Banking Factoring

Product Specific
Fulfilment Trade Banking Cheque Lock Box
Product Specific
Fulfilment Trade Banking Credit Facility

Product Specific
Fulfilment Trade Banking Project Finance
Product Specific
Fulfilment Wholesale Trading Quote Management

Product Specific
Fulfilment Investment Management Investment Account

Product Specific Investment Portfolio

Fulfilment Investment Management Analysis

Product Specific Limit And Exposure

Fulfilment Trade Banking Management
Product Specific
Fulfilment Trade Banking Syndicated Loan

Product Specific
Fulfilment Wholesale Trading ECM And DCM
Product Specific Traded Position
Fulfilment Wholesale Trading Management

Product Specific
Fulfilment Wholesale Trading Market Making

Product Specific Corporate Financing and

Fulfilment Advisory Services Corporate Finance
Product Specific Corporate Financing and Corporate Tax
Fulfilment Advisory Services Advisory

Product Specific Corporate Financing and

Fulfilment Advisory Services Public Offering

Product Specific
Fulfilment Wholesale Trading Dealer Workbench
Product Specific Market Order
Fulfilment Wholesale Trading Execution

Product Specific Credit Risk

Fulfilment Wholesale Trading Operations

Product Specific Corporate Financing and Mergers And

Fulfilment Advisory Services Acquisitions Advisory
Product Specific
Fulfilment Cards Credit Card

Product Specific
Fulfilment Cards Card Authorization
Product Specific
Fulfilment Wholesale Trading Program Trading
Product Specific Trading Book
Fulfilment Wholesale Trading Oversight

Product Specific
Fulfilment Wholesale Trading Market Order

Product Specific
Fulfilment Wholesale Trading Suitability Checking

Product Specific
Fulfilment Wholesale Trading Trading Models

Product Specific Corporate Financing and

Fulfilment Advisory Services Private Placement
Product Specific Merchant Acquiring
Fulfilment Cards Facility

Product Specific Mutual Fund

Fulfilment Market Operations Administration

Product Specific
Fulfilment Cards Card Capture
Product Specific Trade Confirmation
Fulfilment Market Operations Matching
Product Specific Card Network
Fulfilment Cards Participant Facility

Product Specific Hedge Fund

Fulfilment Market Operations Administration

Product Specific
Fulfilment Market Operations Corporate Action
Securities Delivery
Product Specific And Receipt
Fulfilment Market Operations Management
Settlement
Product Specific Obligation
Fulfilment Market Operations Management

Product Specific Financial Instrument

Fulfilment Market Operations Valuation

Product Specific Trade/Price

Fulfilment Market Operations Reporting

Product Specific Custody

Fulfilment Market Operations Administration
Product Specific
Fulfilment Cards Merchant Relations
Product Specific
Fulfilment Consumer Services Trust Services
Product Specific Corporate Trust
Fulfilment Consumer Services Services

Product Specific
Fulfilment Consumer Services Currency Exchange

Product Specific Card Billing And

Fulfilment Cards Payments

Product Specific Unit Trust

Fulfilment Market Operations Administration

Product Specific Securities Fails

Fulfilment Market Operations Processing

Product Specific
Fulfilment Market Operations Order Allocation

Cross Product Reward Points

Operations Account Management Account
Cross Product
Operations Payments Payment Execution

Cross Product Central Cash

Operations Payments Handling

Product Specific Consumer Advisory

Fulfilment Consumer Services Services

Cross Product Financial Message

Operations Payments Analysis
Cross Product
Operations Payments ACH Fulfillment

Product Specific Bank Drafts And

Fulfilment Consumer Services Travelers Checks

Product Specific Consumer

Fulfilment Consumer Services Investments

Product Specific Customer Tax

Fulfilment Consumer Services Handling
Cross Product Card Financial
Operations Payments Settlement

Cross Product Card eCommerce

Operations Payments Gateway
Product Specific
Fulfilment Consumer Services Brokered Product

Cross Product
Operations Payments Financial Gateway

Cross Product
Operations Payments Cheque Processing
Cross Product
Operations Payments Card Clearing

Product Specific
Fulfilment Consumer Services Service Product

Cross Product
Operations Payments Correspondent Bank
Cross Product
Operations Payments Payment Order

Cross Product
Operations Account Management Position Keeping

Cross Product
Operations Account Management Transaction Engine
 Reward Points
Cross Product Awards And
Operations Operational Services Redemption

Cross Product
Operations Account Management Accounts Receivable

Cross Product Delinquent Account

Operations Operational Services Handling
Cross Product Leasing Item
Operations Operational Services Administration

Cross Product Card Transaction

Operations Operational Services Switch

Cross Product
Operations Account Management Position Management
Cross Product
Operations Operational Services Disbursement

Cross Product
Operations Account Management Fraud Diagnosis

Cross Product Account

Operations Account Management Reconciliation

Cross Product Issued Device

Operations Operational Services Administration
Cross Product Open Item
Operations Operational Services Management

Cross Product Securities Position

Operations Account Management Keeping
Cross Product
Operations Account Management Counterparty Risk

Cross Product
Operations Account Management Product Combination

Cross Product Channel Activity

Operations Operational Services History
Cross Product Issued Device
Operations Operational Services Tracking

Cross Product
Operations Account Management Fraud Evaluation

Cross Product
Operations Account Management Customer Position
 Cross Product Collateral Allocation
Operations Collateral Administration Management

Cross Product Channel Activity

Operations Operational Services Analysis

Risk and Bank Portfolio and Corporate Treasury

Compliance Treasury Analysis

Cross Product
Operations Operational Services Card Collections

Risk and Production Risk

Compliance Models Models
 Cross Product
Operations Operational Services Customer Billing

Cross Product
Operations Collateral Administration Collections

Risk and
Compliance Models Market Risk Models

Risk and Bank Portfolio and

Compliance Treasury Corporate Treasury

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration
 Cross Product Collateral Asset
Operations Collateral Administration Administration

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis

Risk and Bank Portfolio and

Compliance Treasury Asset Securitization

Risk and Bank Portfolio and

Compliance Treasury Stock Lending/Repos

Risk and
Compliance Models Credit Risk Models
Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management

Risk and
Compliance Models Business Risk Models

Risk and
Compliance Models Gap Analysis

Risk and Regulations and

Compliance Compliance Guideline Compliance

Risk and
Compliance Business Analysis Channel Portfolio
Risk and Operational Risk
Compliance Models Models
Risk and
Compliance Business Analysis Competitor Analysis

Risk and
Compliance Models Fraud Model

Risk and
Compliance Models Liquidity Risk Models

Risk and
Compliance Business Analysis Product Portfolio

Risk and Credit/Margin

Compliance Models Management
Risk and
Compliance Business Analysis Market Research

Risk and
Compliance Business Analysis Customer Portfolio

Risk and Financial Instrument

Compliance Models Valuation Models

Risk and
Compliance Business Analysis Contribution Analysis
Risk and
Compliance Business Analysis Market Analysis

Risk and
Compliance Models Economic Capital

Risk and Customer Behavior

Compliance Models Models

Risk and
Compliance Business Analysis Branch Portfolio
Risk and
Compliance Models Contribution Models

Risk and
Compliance Business Analysis Segment Direction

Business Non-IT and Non-HR

Support Enterprise Services Legal Compliance

Business Non-IT and Non-HR

Support Enterprise Services Procurement

Risk and Regulations and Compliance

Compliance Compliance Reporting

Business Non-IT and Non-HR

Support Enterprise Services Security Advisory
Risk and Regulations and
Compliance Compliance Fraud Resolution

Risk and Regulations and

Compliance Compliance Financial Accounting
Risk and Regulations and Regulatory
Compliance Compliance Compliance

Risk and Regulations and

Compliance Compliance Regulatory Reporting

Business Non-IT and Non-HR

Support Enterprise Services Security Assurance

Business Non-IT and Non-HR Approved Supplier

Support Enterprise Services Directory

Business Non-IT and Non-HR Company Billing And

Support Enterprise Services Payments
Business Non-IT and Non-HR
Support Enterprise Services Fixed Asset Register

Business Buildings Equipment and

Support Facilities Site Administration

Business Non-IT and Non-HR

Support Enterprise Services Internal Audit

Business
Support IT Management Platform Operations

Business Human Resource Human Resources

Support Management Direction

Business
Support IT Management Systems Help Desk
Business Human Resource
Support Management Employee Evaluation

Business
Support Finance Financial Statements

Business
Support Finance Financial Compliance

Business
Support IT Management Systems Assurance

Business
Support Corporate Relations Investor Relations

Business Systems
Support IT Management Administration
Business Corporate
Support Corporate Relations Relationship

Business Corporate
Support Corporate Relations Communications

Business Corporate
Support Corporate Relations Alliance/Stake Holder

Business Enterprise Tax

Support Finance Administration

Business Human Resource

Support Management Workforce Training

Business Development
Support IT Management Environment

Business
Support Finance Financial Control
Business Regulatory And Legal
Support Corporate Relations Authority

Business Human Resource

Support Management Recruitment

Business Human Resource Employee

Support Management Assignment

Business Products And

Support Business Direction Services Direction

Business
Support Business Direction Business Architecture
 Knowledge and
Business Intellectual Property
Support Management Management Manual

Business Human Resource Employee/Contractor

Support Management Contract

Business Document Management

Support and Archive Correspondence

Business Human Resource

Support Management Travel And Expenses

Business Human Resource Employee Data

Support Management Management

Business
Support Business Direction Continuity Planning
Business Document Management
Support and Archive Archive Services

Business Human Resource Employee

Support Management Certification

Business Document Management

Support and Archive Document Library

Business Human Resource

Support Management Employee Access

Knowledge and
Business Intellectual Property Intellectual Property
Support Management Portfolio

Business
Support Business Direction Corporate Strategy
 Knowledge and
Business Intellectual Property
Support Management Knowledge Exchange

Business Human Resource Employee Payroll

Support Management And Incentives

Business Human Resource

Support Management Employee Benefits

Business
Support Business Direction Corporate Policies

Product Specific
Fulfilment Loans and Deposits Standing Order
Business Document Management
Support and Archive Document Services
Sales and
Service Customer Management Customer Precedents

Credit Card
Product Specific Transaction
Fulfilment Cards Execution

Sales and Customer Products

Service Customer Management and Services
Product Specific Employee Payment
Fulfilment Trade Banking Services

Cross Product
Operations Operational Services Dunning

Product Specific Account Balance

Fulfilment Trade Banking Sweeping
Product Specific Credit Card
Fulfilment Cards Transaction

Product Specific
Fulfilment Consumer Services Remittances

Product Specific Credit Card Position

Fulfilment Cards Keeping
Product Specific
Fulfilment Trade Banking Notional Pooling

Product Specific
Fulfilment Loans and Deposits Virtual Account
Cross Product Internal Bank
Operations Operational Services Account
ce Domains

Service Functional Asset Generic Artifact

Role Pattern Type Type

Orchestrate national and Transact Remittance Transaction

international payment and
remittance services. (Retain
repeat transaction details where
appropriate)

Track the operational state and

administer assignment,
maintenance and
movements/inventory of available
office equipment (printers, NW,
Faxes, Shredders, kitchen etc..) Administer OfficeEquipment AdministrativePlan
Administer the sourcing, service
agreements and delivery of site
utilities (heat, cooling, water,
power etc) Administer Utilities AdministrativePlan

Develop, maintain and implement

the enterprise organization chart.
Assign roles and responsibilities
and track coverage Direct Organization Strategy
Administer and execute site and
utility maintenance and repair
activities (building refit and
decoration etc.) Maintain Building MaintenanceArrangement
Maintain and apply a
comprehensive portfolio of
functional and non-functional test
evaluation criteria and test utilities
for pre-release and in-flight
solution quality assurance of
production IT systems Assess ProductionSystem Assessment

Track and assess the financial

performance of the business unit
against projected performance BusinessUnitFinanc
and respond as appropriate Analyze e Analysis
Define and orchestrate business
unit activity against the unit
business strategy and operating
plan Direct BusinessUnit Strategy
Develop, maintain and enforce IT
architectures, systems related
policies and standards as
appropriate. Select from industry
standards, commercially available
development and production
environments, infrastructure
platforms, systems development
and deployment tooling and IT
utilities/libraries. Define the IT
acquisition, development,
maintenance and usage guidelines
and policies governing systems
development and production use TechnologyStanda
across the enterprise Design rds Specification

Handles the oversight and

management of a general
organizational business unit. This
includes the definition and
implementation of the
management plan, overseeing
ongoing activity and performance
assessments and troubleshooting
issues that might arise Manage BusinessUnit ManagementPlan

Administer the regular and ad hoc

maintenance and repair of office
equipment (typically excludes IT) Maintain OfficeEquipment MaintenanceArrangement
Operate the internal
data/communications network,
including the administration of
access rights to productivity
packages/applications and
production system and production
data access Operate InternalNetwork OperatingSession
Manage and execute the multi-
threaded development of
application solutions spanning
bespoke development and
commercial package integration Develop ITSystem Development
Define, communicate and direct
the execution of the IT strategy
and plan in support of the broader
enterprise business strategy, plan
and policies Direct ITSystems Strategy
Authorize and book payments and
receipts against the unit's financial
transaction account Administer BusinesUnitBudegt AdministrativePlan

Plan and execute the production

roll-out of new and enhanced
systems solutions, including pre-
planning, training, acceptance
testing and production cutover ITSystemDeploym
and adoption support Develop ent Development
Operate the full suite of
production applications. This
includes scheduled operations and
application data back-up/recovery
procedures Operate ITSystem OperatingSession

Manage and evaluate the fit to

needs and effective utilization of
the site/property portfolio for
owned and leased properties.
Optimize the allocation of
business functions/divisions to the
building and track and project
capacity requirements Analyze BuildingPortfolio Analysis

Operate the day to day access

and maintenance of work
locations, including site access
and environment security,
assignable space and equipment
allocation, facility/utility assurance
and cleaning services coordination Administer BuildingServices AdministrativePlan
Maintain business unit accounting BusinessUnitAccou
records Track nting Log
The Current Account or Demand
Deposit Account as it can be called
is a financial facility that
represents the general checking
account facility at the core of the
consumer and small business
banking activity. There is a range
of supporting features that make
up the standard facility
(checks/cheques, standing orders,
debit cards, phone and on-line
banking services etc.). The
fulfillment can include a range of
optional services, fees and
interest payments and penalties
and will often be bundled and or
underlie/support other financial
facilities and financial transactions Fulfill CurrentAccount Arrangement

This service domain handles the

scheduling and secure distribution
of currency throughout the branch
network (for bank branches and
remote ATM locations). It ensures
the required float is maintained at
locations and undertakes the
movement into and out of central
currency holding facilities as
necessary to ensure cash
availability Process CashDistribution Procedure

Configure the available services

and products (ATM, office/table
and teller assignments) for the
branch locations across the overall
branch portfolio. (Note an ATM is
treated as a specific type of
branch location in the BIAN
model) Manage BranchNetwork ManagementPlan
This service domain handles all
automated aspects of operating
the ATM network. This includes
tracking the movement of cash
and documents through the
network and its ATM devices. It
also handles the detection and
response to device errors and
alerts, including overseeing the
physical movement of cash and
documents and the handling of
device alerts and outages Operate ATMNetwork OperatingSession

Handles the oversight and

configuration of the e-branch
(web/data) access channel. This
includes assessing capacity,
performance, scheduling
maintenance and updates to the
channel configuration. Also
determining allowed access and
usage and troubleshooting major
production problems Manage eBranchChannel ManagementPlan
Maintain the available central
product materials inventory in
coordination with distribution
activities and new
product/materials ordering,
receipt and warehousing Allocate ProductInventory Allocation

Administer the day to day activity

within the branch - allocating
tellers and customer relationship
managers to positions and
tracking availability/performance,
ensuring cash floats and product
consumables are on hand and that
all facilities are in working order Administer BranchLocation AdministrativePlan
Oversee and administer the day to
day activity in the contact center.
This includes the assignment of
individuals to servicing positions in
compliance with the service
configuration determined by
Contact Center Management. Also
tracking staff availability and
utilization during the servicing
session and making necessary
assignment adjustments to deal
with servicing load. (Note
servicing resources interact
directly with the Contact Routing
service domain to indicate when
they are open to receive customer
contacts) Administer ContactCenter AdministrativePlan

This service domain handles the

operation of the PBX/telephony
infrastructure which can include
embedded IVR capabilities. The
PBX system will have close
integration with the call center
and E-Branch capabilities
depending on the degree of
computer telephony integration
(CTI) and cross channel support Operate VoiceChannel OperatingSession

This service domain operates the

E-branch production systems
conforming to planned service
schedules. It handles customer
and non-customer access checks,
performs device load balancing
and device failure and recovery
handling - typically supporting a
high performance 24/7 operation.
It can include the integration of
computer telephony integration
(CTI) with branch and call center
channels Operate eBranchChannel OperatingSession
This service domain is responsible
for tracking the available cash
(currency) inventory held and
distributed within the Branch
location to teller and ATM
positions, to ensure adequate float
is always available at all positions.
Also to check balances and see
that excess cash is transferred to
secure central storage as
appropriate. If necessary specific
criteria can be selected to refine
the allocation Allocate BranchCash Allocation

This service domain

oversees/manages the day to day
bank branch location activity,
maintaining branch plans and
budgets, assigning
responsibilities, determining the
optimum coverage of products
and services and reporting on
branch activity and performance Manage BranchLocation ManagementPlan

This service domain maintains a

record of the transactions
received from each Point of Sale
Terminal or Authorization Link
used by the Merchants to submit
card charges and is used to help
the merchant reconcile the
transactions at the end of day or
shift. Transactions are forwarded
to the Card Clearing service
domain when the terminal batches
are closed by the merchant. The
service domain also monitors the
operating status of the terminals
and handles terminal
replacement. Operate CardPOSNetwork OperatingSession
Handles the oversight and
configuration of the contact
center. Define and maintain the
assignment of contact center
resources to different contact
traffic types (e.g.
product/segment/issue). The
contact center facility can include
automated 'position' as well as
personnel. Also covers
troubleshooting major production
problems Manage ContactCenter ManagementPlan

The service domains administer

the provisioning and distribution
of product inventory across the
branch network and/or organizing
distribution direct to customers
(e.g. using mail services) where
appropriate. The administration
function keeps track of inventory
holdings and administers a
provisioning schedule to acquire
replacement inventory as needed ProductInventoryD
to meet requirements Administer istribution AdministrativePlan

This service domain is responsible

for the allocation of the Point of
Sale Terminal of Authorization
Link interface to the Merchant,
configuring and activating the
device or interface, and managing
its ongoing status, including
replacement of faulty devices or
interfaces. The Acquiring Bank
configures the terminal or the
interface to meet the specific
requirements of the Merchant
depending on the merchant type,
risk and other terms and
conditions. Allocate CardPOSDevice Allocation
Handles the oversight and
configuration of the PBX
(telephony/voice) access channel.
This includes assessing capacity,
performance, scheduling
maintenance and updates to the
channel configuration. Also
determining allowed access and
usage and troubleshooting major
production problems Manage VoiceChannel ManagementPlan

Configure the allocation of

products and services across the
ATM network and oversee ATM
access registration & controls Manage ATMNetwork ManagementPlan

Contact Routing is called from

Contact Management to identify
the next available and most suited
servicing resource to handle a
servicing session within an active
customer contact. Selection is
optimized to leverage of
specialized/qualified servicing
resources based on any known
details about the customer and
the purpose of their contact with CustomerServicing
the bank. Allocate Resource Allocation

Direct MarketingAndSales Strategy

Operate the automated facility

that provides interactive help and
guidance for servicing to
employees and self-service
customers. The facility
automatically determines the
context for the help request and
selects stored guidance that is
presented to the user. The initial
selection can be dynamically
refined by the user to focus in on
specific requirements as
necessary. User feedback as to
the content and coverage of the interactiveHelpSer
guidance can be captured Operate vice OperatingSession
This service domain is used to
mitigate transaction risk for
interactive product and service
access fulfillment and works in
collaboration with customer
identity authentication services. It
analyses recent customer activity
in order to detect possible out of
pattern/fraudulent behavior and
authorizes transactions
accordingly. The authorization can
be subject to obtaining increased
levels of customer authentication
by requiring the customer to
provide additional proof of InteractiveTransac
identity. Assess tion Assessment

Analyze customer servicing

position activity, including teller,
case/contact center traffic and
VoIP activity. Analysis includes
captured call/channel/device type,
activity, onward routing and
resolution decisions for
operational and procedural
insights and facility/process and
training improvement (Root Cause ServicingRootCaus
Analysis) Analyze e Analysis
The Offer Management Service
Domain can process offers for all
types of customers and any
allowed combination of product or
service. It references the Product
Directory for the product specific
offer instructions it must follow.
The offer process may combine
the selection of product/service
specific details (e.g. pricing &
negotiation ranges,
documentation/authorization/regu
latory requirements, eligibility and
declarations, credit and other
customer details), customer
specific details (e.g. credit
standing, other classifications
such as operational
overhead/retention target/activity
history, demographics and
segmentation). The service
domain orchestrates a potentially
complex/multi-threaded/multi
stage workflow to get the offer to
the point where the
product/service can be initiated. Process CustomerOffer Procedure

Handle the deployment, execution

and on-going refinement of a
customer campaign. This includes
many types of proactive customer
campaigns such as up-sell, cross-
sell and customer retention. The
campaign execution process
performs the initial selection and
confirmation of candidate
customers and includes providing
critical feedback on the impact of
the campaign to the design unit to
support re-calibration and
refinement of the specification CustomerCampaig
based on practical experience Process n Procedure
The underwriting decision
considers the ability of the
borrower to finance the loan
based on their known cash flows
and credit worthiness. The
underwriting decision refers to
specific properties of the proposed
loan (amount, term, repayment
schedule, collateral etc.), the
income and known commitments
of the borrower and their credit
history with the bank. The
decision may factor perceived
underwriting risks into the interest
rate and/or collateral
requirements to obtain approval Assess Underwriting Assessment

The Servicing Event History

service domain captures the
details of servicing activity to
support root cause analysis. The
information captured can include
summary details of the servicing
activity, product access details
and click-stream/voice records as
necessary. The captured detail
can be analyzed for staff
assessment and training and to
support procedural refinements Track ServicingEvent Log
The customer contact dialogue
handling capability can provide
highly structured orchestration to
streamline a customer interaction
by consolidating and presenting
customer related data in context.
It can also use the session to
gather additional customer
intelligence. In a more advance
implementation the customer
interaction capabilities can be
integrated into an automated
self/service context in addition to
the more conventional assisted
service model. The structured
customer dialogue can include
tasks to check for other business
activities that can be built into the
exchange for example, delivering
pending communications,
sales/marketing attempts,
capturing intelligence/triggers,
updating relationship
status/details, product fulfillment
(such as synchronizing customer-
side data). The facility can be
designed to support multi- CustomerContactS
channel/multi-device deployments Process ession Procedure
The servicing position supports all
point of sale, branch and channel
based customer interactions
including e-tellers and
contact/service center positions.
The facility provides access to
product and service systems,
supports activity tracking and
access to other support and
administrative systems as
necessary. It can include CTI as
appropriate. The service domain
integrates with the Customer
Dialogue service domain for
customer session/narrative
support when appropriate. The
servicing position can be fully
automated for some servicing
activities Operate PointofService OperatingSession

BIAN defines a customer contact

as the overarching structure
handling a customer interaction
from start to end. A contact can
include one or more servicing
dialogue 'sessions' in parallel or
sequence to support different
device/channel uses within the
contact and to allow for the
customer to be passed on to
different servicing specialists as
necessary during the contact.
Each session is handled at a
servicing position where the
Contact Dialogue service domain
is called to handle the specific
customer interaction. Contact
Handler concludes the contact,
handles the authorization
permissions and shares any
contact information collected
during the contact between
sessions as necessary Operate CustomerContact OperatingSession
Customer/party authentication is
a cross-channel/device capability
that provides identity confirmation
for customers accessing the bank
through any interactive channel.
The service may use a
combination of one or more
mechanisms to authenticate
including issued tokens/devices,
virtual mechanisms such as
passwords and biometrics such as
voice/face recognition. Different
levels of authentication may be
determined to support different
types of access and there may be
access permissions associated
with the authentication PartyAuthenticatio
mechanism used Assess n Assessment

This service domain tracks the

state of a party relationship with
the bank from the initial checks
made when establishing a new
business relationship with a
customer or partner and then that
are performed as necessary over
the duration of the relationship.
The checks and the maintenance
requirements will vary by party
type (e.g. individual, company,
partner) and jurisdiction. The
checks cover bank specific and
legal and regulatory
considerations and may be
updated based on a standard
schedule or by request in specific
circumstances. Process PartyRelationship Procedure
Handle the deployment, execution
and on-going refinement of a
prospect campaign. This includes
many types of proactive prospect
acquisition campaigns. The
campaign execution process
performs the initial selection and
confirmation/validation of
candidate lists and includes
providing critical feedback on the
impact of the campaign to the
design unit to support re-
calibration and refinement of the
specification based on practical
experience Process ProspectCampaign Procedure
Capture and structure
commissionable transactions that
are subsequently processed
against an existing commission
agreement Transact Commission Transaction

This service domain handles the

distribution and operation of a
client device based/resident
facility to support local working
and access to the banks different
products and services. It allows
for the customer to maintain
information and configuration
settings remotely to govern their
own access environment as
necessary. The service domain
operates outside the bank but is
included in the landscape as it
may run application capabilities
that are either provided by or CustomerWorkben
certified for use by the bank. Operate ch OperatingSession

Track availability and utilization

and assign product specialists to
support sales activity (for both
internal customer up-sell and
external prospect acquisition
activity). This can include the
administration of customer SalesSpecialistSup
fees/charges if applicable Administer port AdministrativePlan
A sales product defines specific
constraints and terms that
augment the features of the base
product it 'wraps'. It is used to
support customization or core
products to address specific
market needs and opportunities
with more narrowly targeted
products Agree Terms ProductandService Agreement

The Customer Agreement service

domain captures and maintains
the master legal terms of
conditions in force for a customer
(which as noted can be a complex
multinational with many
underlying product and service
specific agreements). Agree Terms Customer Agreement

This Service Domain maintains a

list of products and services for
which a customer is eligible. This
could include products and
services that the customer has
had in the past. In order to
update the list, periodically or at
certain events, the Service
Domain calls Product Matching to
find additional products for which
the customer is eligible. Once a
customer acquires a product or a
service, this is removed from the
current list and added to the
customer's recording in Customer
Products and Services. Assess CustomerEligibility Assessment
Support customer feature specific CustomerPropositi
product fulfillment Agree Terms on Agreement

Define and develop the enterprise

brand, including providing advice
and guidance to marketing and
product/service development
activities that leverage the brand.
Respond to events that potentially
damage the brand or provide an
opportunity to
strengthen/leverage brand
awareness Manage Brand ManagementPlan
Provide specialist support advice
to customers for products and ProductSalesSuppo
services on offer Administer rt AdministrativePlan

The party reference data directory

service domain maintains a
potentially wide range of party
reference data that might be used
in any interaction between the
bank and the party including
relationship development,
sales/marketing, servicing and
product delivery. This can include
general reference and contact
details, party associations,
demographic details and some
servicing preferences. Different
information may be maintained
for different party types such as PartyReferenceDat
individuals, corporates, partners Catalog a DirectoryEntry

This service domain handles the

derivation and maintenance of
each customer's credit rating for
both consumer and corporate
customers. The internal rating can
integrate externally provided
credit details from credit scoring
agencies with internal
transactional data and relationship
assessments. The credit rating will
be maintained based on internal
rules, but it is possible that a
service will be offered to support
an unscheduled recalculation of CustomerCreditRat
the credit score Monitor ing State
Handles the recovery of distressed
accounts that have exceeded
standard late/payment handling
but have not yet been fully written
off and passed to collections. The
restructuring can involve partial
write downs and leveraging any
tax or other program of assistance
that can be applied. The situation
is managed until the account is
recovered or a decision made to
pass the account over to
collections Process AccountRecovery Procedure
This profile is used for servicing
and fulfillment controls covering
products, services and
channel/device usage
entitlements. It is referenced for
channel access control and
utilization limits that may span
multiple products. For example
there can be a limit on total ATM
withdrawals for a customer for all
active products over a 24 hour CustomerAccessPr
period. Agree Terms ofile Agreement
This service domain captures,
evaluates and progresses
identified lead/opportunities that
may arise during customer
relationship development, sales,
servicing and fulfillment
interactions. It will clarify and
confirm the customer's interest
and check that the product is
suitable and the customer eligible
prior to initiating the formal offer
process (see service domain
Customer Offer) Process Lead/Opportunity Procedure

This service domain sets up and

maintains the terms for applying
commissions to transactions
assigned to employees and
representative service brokers or EmployeeCommiss
intermediaries Agree Terms ion Agreement
This function handles managed
customer relationships. There will
typically be a customer
development plan and
budget/targets for higher value
customers. The function may draw
on external market insights as
well as internal product and
service fulfillment to track
performance and trigger contact
when appropriate. The function is
a key source of business
development providing
product/service matching and
awareness. As the primary point
of contact the relationship
manager can help in issue
resolution and trouble shooting.
Relationship management applies
to corporate and high net-worth
clients. Automated knowledge-
based facilities may offer some
relationship management
functions at the consumer banking
level in particular for sales and CustomerRelations
marketing Manage hip ManagementPlan

The service domain implements a

decision service (that might be
interactive) to isolate the
preferred product(s) for which a
customer is eligible in a specific
servicing situation. The product
selection logic will balance factors
including customer indicated
desired product type/features,
customer type/profile,
solicitation/retention/enquiry
servicing situation, prevailing
campaigns/bank preferred
products. The decision logic
improves product selection to
optimize the customer interaction Product/
and support business CustomerCombinat
development Assess ion Assessment
This service domain references
the range of customer historical
data maintained by the Customer
Event History service domain to
develop behavioral insights into
customers. This analysis can
support sales and marketing
activity (e.g. by determining the
likely response to sales efforts
based on passed performance) as
well as identifying changes in
status and behavior that might
influence the desired product mix
for a customer. The actual
analysis routines are
developed/maintained by the
Customer Behavior Models service
domain Analyze CustomerBehavior Analysis

The service domain captures a

wide range of customer events to
build a comprehensive history of
customer activity that can support
subsequent behavioral analysis.
This includes key sales/proposal
events, relationship management
events, product delivery events,
detected customer triggers
(typically gleaned during servicing
dialogues) and possibly externally
sourced customer activity. The
assembled data is made available
for behavioral analysis and for
more general reference (as might
be used for relationship
management for example) Track CustomerEvent Log

Oversee the use and assess the

coverage and impact of
internal/customer campaigns.
Direct customer campaign
execution resources to maximize
business impact and in response
to any identified market
opportunities and threats.
Oversee campaign design and CustomerCampaig
development activity. Manage nPortfolio ManagementPlan
Oversee the use and assess the
coverage and impact of
external/prospect campaigns.
Direct prospect campaign
execution resources to maximize
business impact and in response
to any identified market
opportunities and threats.
Oversee campaign design and ProspectCampaign
development activity. Manage Portfolio ManagementPlan

The Sales Product Agreement

service domain captures and
maintains the legal terms and
conditions in force for a sold
product. The product specific
terms and conditions are
subordinate to the terms of the
customer master agreement that
is maintained by the Customer
Agreement service domain. The
product contractual terms and
conditions influence product and
service fulfillment for example by
defining applicable
fees/rates/penalties and selected
features/options. Note that there
can be other product configuration
features that are not contractually
binding - these features are
maintained in the associated
product/service fulfillment service SalesProductAgree
domain directly Agree Terms ment Agreement

Define, implement, track and

assess the new business
development plans for the
enterprise or specific business
divisions. This can cover business
activities such as new market
segment entry, product coverage
and product specification
development, brand development,
new customer acquisition and
existing customer, cross-sell/up- BusinessDevelopm
sell and retention. Direct ent Strategy
This function handles managed
interbank relationships. The are a
range of relationship
considerations that may apply
between banks covering trading
arrangements, joint ventures,
clearing and settlement
arrangements etc. The Interbank
Relationship Management function
acts as a relationship planning and
coordination point to facilitate
interbank interactions Manage BankRelationship ManagementPlan

This service domain supports

payment services for consumer
and business customers.
Payments are made to other
accounts within the bank, other
banks and possibly internationally
using whatever payments
mechanism is suited to the
transaction (See Payments
Order/Execution). The service
domain can support single
transactions, or manage
repeating/scheduled payments if
requested Transact PaymentInitiation Transaction

Handle the deployment, execution

and on-going refinement of
customer surveys. This includes
many types of survey including
traditional mailshot
questionnaires, in production
review/feedback solicitation,
review panels/focus groups. The
survey execution process
performs the survey definitions,
selection of reviewers, surveying
and post survey analysis Process CustomerSurveys Procedure
Capture, track, resolve and report
on customer servicing issues -
note this excludes contacts that
are resolved and cases that are
raised. Issues are actions
requiring some kind of follow-up
by the contact service
representative (CSR) Process ServicingIssue Procedure
Capture, track, resolve and report
on card related transactional
disputes, handling all the dispute
resolution messages between the
Issuer, the Card Network and the
Acquirer. Process CardCase Procedure

The Servicing Order service

domain handles the processing of
a request that may impact
multiple products and services
and may involve processing
cycles/steps and possibly have
associated fees/charges. There
can be several types of standard
'servicing order' defined for
selection as appropriate. A
servicing order can be initiated by
a customer directly or may be
requested on their behalf by an
authorized third party service
provider. If the request is made
by a third party service provider
on behalf of a customer the
process can include a check that
the associated
permissions/mandates are in
place Process ServicingOrder Procedure

Manage customer case handling,

track the effectiveness and impact
of case resolution. Evaluate and
confirm that the decision making
rules and thresholds are well
balanced in terms of equitable
determination with general
customer and merchant
acceptance of the process. Ensure
and that sufficient and
appropriately trained resources
are available Manage CustomerCase ManagementPlan
The Servicing Mandate service
domain maintains an agreement
between the bank and an external
party that governs/constrains the
allowed access given to the bank's
products and services. This access
permission can be defined at two
levels - overall for the service
provider and at a more detailed
level as applied to a specific
customer. Agree Terms ServicingMandate Agreement

Case resolution tasks follow

specific procedures for the type of
case involved. Case resolution can
be quick by applying resolution
rules and obtaining additional
authorization as necessary, or
they can be long living activities,
for example where documentation
is requested and has to be
retrieved from merchants or other
interested parties before the
disputed issue can finally be ruled
upon. A wide range of case types
can be expected Process CustomerCase Procedure

Develop and execute promotional

events covering brand
development and advertizing. This
can include participation in
sporting/entertainment events or
more general promotional activity Manage PromotionalEvent ManagementPlan

Administer the information feed

configuration and service
agreement with the commercial
information providers including
subscription and service payment
authorization activities Agree Terms InformationFeed Agreement

Manage the membership and

administration of syndicates in
compliance with the agreed
charter and operating agreement Enroll Syndicate Membership
This Service Domain designs and
refines prospect campaigns (or
integrates designs from external
campaign specialists). Prospect
campaigns target new customer
acquisition and are typically
proactive (involving prospect
targeting, contact and
solicitation). Version numbering is
used to track the impact of
changes made to campaigns over
their usage. Design ProspectCampaign Specification

Analyze customer servicing case

resolution records for root cause
insights. Analysis can be focused
for more specific analysis
including: problematic product
and service features that can be
refined; possible operational
weaknesses that might require
improved training/guidelines; and,
to detect possible credit/fraud CustomerCaseRoot
patterns Analyze Cause Analysis

Maintain sub custodian agreement

terms and track and report on sub
custodian activity Agree Terms SubCustodian Agreement

Oversee the use and assess the

coverage and impact of
advertising campaigns. Direct
advertising campaign execution to
maximize business impact.
Oversee advertising campaign AdvertisingCampai
design and development activity. Manage gn ManagementPlan
This Service Domain designs and
refines customer campaigns (or
integrates designs from external
campaign specialists). Customer
campaigns target the existing
customer base and can be
proactive (involving customer
targeting, contact and solicitation)
or self-service and include
activities such as cross-sell, up-
sell and retention. Version
numbering is used to track the
impact of changes made to CustomerCampaig
campaigns over their usage. Design n Specification

This service domain maintains

reference details specific to a
correspondent banking partner
covering payment terms and
preferences and security keys. It
also consolidates transactional
activity as might be needed to
track reciprocity with the
correspondent bank. Any specific
arrangements and terms (e.g.
SSIs) that might override market
directory details are maintained CorrespondentBan
here as part of the data record. Catalog k DirectoryEntry

Maintain a central reference

directory of market traded
asset/instrument details. The
details are typically captured from
one or more market feeds that
publish market asset/instrument
details but can include handling
necessary internal processing in
response to reported corporate
events such as stock splits that
impact the asset beyond simply FinancialInstrumen
updating the reference details Catalog t DirectoryEntry
Maintain and administer master
and project/task specific
contractor/supplier legal
agreements. Confirm on-going
compliance Agree Terms Supplier Agreement
This service domain administers
the contractual, operational and
financial aspects of the
relationship with a 3rd party
product or service provider. Note
that other service domains handle
different aspects of broker
relations such as relationship
management, commissions, billing
and payments and operational
support Agree Terms Broker Agreement

This facility handles the real-time

operation of the market
information dissemination switch
that is typically used to support
trading and investment functions.
It references the access
entitlement to services for users
maintained by the Market Data
Switch Administration service
domain (there can be complex
rules governing access to various
feeds). The dissemination
mechanism/switch may support
composite pages of data and
interactive service requests. It
may also support internally
published information such as
bank rates defined by the bank's InformationFeedS
treasury unit Operate witch OperatingSession

Administer the internal

information distribution 'switch'
with external and external market
information feeds and associated
employee access rights. Note this
can include 'brokering' information
access on a first come first serve
basis for limited active user InformationFeedS
number feed services Administer witch AdministrativePlan

Maintain contractual and service

agreements with transaction
related service providers (e.g.
legal/tax advisors) Agree Terms ServiceProvider Agreement
The customer profile service
domain is used to tune the
customer experience during any
real-time interaction with the
bank. A collection of status
indicators, ratings and alerts can
be maintained that are then used
to influence the routing and
servicing decisions that govern
the customer interaction. For
example a status indicator could
include a warning that the account
is in distress which would limit
sales activity and might result in
routing a contact to a specialist
account recovery servicing facility. Monitor Party State
Consolidate financial market
information from a variety of
sources and optionally organize
the consolidated information to
align to different topics or
categories for subsequent
selection and analysis (see FinancialMarketRes
Financial Market Analysis) Catalog earch DirectoryEntry

Maintain and provide access to the

counterparty reference details to
support trading/payment activity.
This includes SWIFT addresses,
standard settlement instructions
that are published. The data is
typically acquired using a market
feed for the default values, but
the facility can support the
maintenance of specific details
and instructions that apply to the
counterparty relationship
overriding the public default Administer Counterparty AdministrativePlan
The maintenance of location
details is used to check the
validity, allowed use and
occupancy of locations - both
physical and virtual. This
information can be augmented
using external directory services
when appropriate. The information
is used for authentication and
security purposes, and can also be
used for interactive location based
sales and marketing when
combined with location tracking
services/capabilities Catalog Location DirectoryEntry

Operate the interface for

importing data feeds from
commercial information providers
and internal broadcast pages Operate InformationFeed OperatingSession

This service domain maintains and

provides structured access to
standard 'global' reference data
and definitions associated with
market activity such as currency,
country and segment identifiers.
These values will typically be
externally sourced using market
information feeds and distributed
using whatever is the appropriate
mechanism within the bank Design GlobalStandard Specification

Plan and administer the

deployment activities for new and
enhanced products and services,
includes employee training,
product inventory and solution
deployment and coordination with
systems production release, IT
platform operations, production
fulfillment staffing, customer
servicing, marketing and sales ProductandService
activities Develop Deployment Development
Analyze available sources of
internal and external financial
market information and research
to develop insights and opinions
on any aspect of financial market
activity and pricing Analyze FinancialMarket Analysis
Handle the negotiation,
development and tracking of
reciprocal correspondent CorrepondentBank
relationships Manage Relationship ManagementPlan

This service domain allows the

bank to apply special pricing
terms and conditions that override
standard price calculations. These
override facilities are to be used in
specific situations where a bank
level decision is taken to amend
prices or pricing terms in response
to some major event or business SpecialPricingCond
development action Catalog itions DirectoryEntry
Develop and maintain a portfolio
of quantitative analysis (quant)
models that can be applied in
different contexts across the
business. Design QuantModel Specification

Maintain the legal entity structure

including ownership, subsidiaries
and partnership details Catalog LegalEntity DirectoryEntry
Consolidate market information
from multiple sources and in any
suitable media/format in order to
build a bank financial market
knowledge-base. The service
domain activities include
maintaining, refining,
qualifying/verifying and
presenting information in order to
improve the quality of the
available market intelligence FinancialMarketInf
within the bank Administer ormation AdministrativePlan
The savings account product may
share many features with a
standard bank current account
(e.g. standing orders, direct
debits, payments and deposit
services) with some
constraints/limitations. There can
be restrictions on the amount and
frequency of withdrawals with an
associated fee/penalty structure
to offset higher interest benefits.
Sweep mechanisms linked to
other products (current account)
can also be supported. Fulfill SavingsAccount Arrangement

The service domain maintain and

execute a portfolio of product
quality assurance tests and if
appropriate certifications to apply
to new and updated production
applications. These tests can be
applied to any specific aspects of
product sales, servicing and
fulfillment as might be appropriate Assess ProductandService Assessment

The corporate loan product may

include different
properties/features depending on
a bank's preferences and policies.
The loan is targeted at corporate
customers and may be associated
with a type of product and may or
may not be secured by collateral. Fulfill CorporateLoan Arrangement

The product directory service

domain provides a central service
to reference product specifications
and related details. The broad
range of specification information
available includes: product feature
descriptions; pricing and eligibility
requirements used in sales and
on-boarding; servicing support
and guidelines; and operational
and production requirements Catalog Product DirectoryEntry
Maintain a current price list (with
ranges and optional terms) by
product/customer type for
exceptional pricing conditions that
override standard pricing as would
be derived from the standard ProductandService
product specification Assess Discount Assessment
The loan product represents a
generic loan capability that may
include different
properties/features depending on
a bank's preferences and policies.
The loan may or may not be
secured by collateral. Fulfill Loan Arrangement

This service domain handles the

development and delivery of
product specific training across
the workforce to schedule and as
a requested service. This includes
the use of all appropriate media
and training mechanisms (on-line,
self taught, classroom etc.) Process ProductTraining Procedure

The service domain handles the

fulfillment of a loan product
intended for the purchase of a
property. Title to the property is
usually administered as collateral
for the mortgage loan. Note
several different financial
arrangements can be supported
(interest only, variable rate,
repayment). Furthermore the
administration of the collateral is
delegated to the Collateral
Administration Service Domain
and overseen by this Service
Domain Fulfill MortgageLoan Arrangement

The service domain handles loan

fulfillment intended for the
purchase of a larger merchandise
item such as a car or boat. The
item is usually administered as
collateral for the loan and the
origination and subsequent
processing of the loan can include
coordination with the merchant for
some elements of fulfillment. Fulfill MerchandisingLoan Arrangement
The Corporate Current Account is
a financial facility that represents
the general checking account
facility at the core of corporate
banking activity. There is a range
of supporting features that make
up the standard facility
(checks/cheques, standing orders,
debit cards, phone and on-line
banking services etc.). The
fulfillment can include a range of
optional services, fees and
interest payments and penalties
and will often be bundled and or
underlie/support other financial CorporateCurrentA
facilities and financial transactions Fulfill ccount Arrangement

Orchestrate the different flavors of

a consumer deposit accounting
facilities (including savings, term
or demand) including the handling
of associated services and fees Fulfill DepositAccount Arrangement

The Service Domain provides the

financing support to support
corporate customers with leasing
arrangements for property and
equipment. The bank will take a
collateral interest in the leased
items to underwrite the associated
loan(s) Fulfill CorporateLease Arrangement

Fulfillment of an arrangement
(such as investment management
of a trust fund) on behalf of a
customer where the banks acts
their trusted proxy and acts in
compliance with the specific terms FiduciaryRelations
of the fiduciary arrangement Fulfill hip Arrangement
This service domain handles the
fulfillment of corporate deposit
facilities (primarily demand)
including the handling of interest
payments and service fees. The
corporate deposit facility is
generally used as part of cash
management to balance liquidity
requirements and interest returns
on excess funds Fulfill TermDeposit Arrangement

The consumer loan product may

include different
properties/features depending on
a bank's preferences and policies.
The loan is targeted at consumer
customer and may be associated
with a type of product and may or
may not be secured by collateral. Fulfill ConsumerLoan Arrangement

Design and refine bank product

and service specifications. This
addresses multiple aspects
including the core product
specification definition, legal, tax
and regulatory compliance,
pricing, risk and performance
assessments, testing and
supporting systems and
production requirements definition Design ProductandService Specification

The Service Domain fulfills a

general leasing arrangement for a
single leased product or facility.
The bank will take a collateral
interest in the leased item to
underwrite the associated
loan/lease arrangement Fulfill Leasing Arrangement
This service domain processes the
creditor side of direct debit
processing. Typically a creditor
will submit a batch of direct debit
requests. The process checks the
required service mandates are in
place and initiates the payment
processing. It tracks payment and
reports on completion or other
processing issues that might arise
(such as insufficient funds
available). Fulfill DirectDebit Arrangement

Orchestrate the investment/

rebalancing of an investment
portfolio to optimize gains
remaining within the terms of the ManagedInvestme
portfolio 'charter' or agreement Fulfill ntPortfolio Arrangement

Customer mandates are

administered/managed that are
associated with a direct debit
processing facility provided for a
corporate client. The individual
customer mandates are registered
and may be updated/amended.
The mandates are referenced to
confirm coverage when direct
debit processing is undertaken DirectDebitMandat
periodically Catalog e DirectoryEntry
Orchestrate the pricing and
issuance of Letters of Credit
(typically associated with trade
finance activity) Transact LetterOfCredit Transaction

Orchestrate the pricing, issuance

and subsequent fulfillment
activities for Bank Guarantees as
used in corporate/correspondent
trade and project finance activity Fulfill BankGuarantee Arrangement

This service domain supports a

central bank credit management
function that maintains an
overarching credit perspective
across all bank activity.
Transactions can be re-priced to
factor in this credit perspective Assess CreditPricing Assessment
Cash Management and Account
Services combines the capabilities
of a cash management account
that in itself combines features of
a current account and a savings
account, with additional cash
management services. The
supporting features that make up
the facility (checks/cheques,
standing orders, debit cards,
phone and on-line banking
services etc. can be extended to
include other features such as
positive pay and reverse positive CashManagementA
pay for check processing. Fulfill ndAccountServices Arrangement

A collection of services associated

with the support of international
trade finance (including the
coordination of correspondent
banks, shipping, customs, lading,
warehouse activity alongside
financial management - LCs,
Guarantees etc. Fulfill TradeFinance Arrangement
Operate the distributed consumer
e-trading facility (local application
and network connectivity to the
bank). This environment
hosts/supports a financial facility
type product (service domain
Consumer Investments) that
customer use to trade securities
on their own account through the
bank. From the workbench
environment using consumer
investments a customer can
initiate the execution of securities
trades against their facility as well
as applying service/facility fees
and charges. The consumer
investments capability accessed
through the workbench integrates
with the supporting customer
accounting facilities which can
include more complex margin
accounts (and margin call eTradingWorkbenc
initiation) as necessary Operate h OperatingSession

Agree the customer investment

portfolio governing principles, risk
appetite, management/trading
guidelines and target portfolio
profile. Identify any desired/target
and 'out of bounds'
securities/sectors. Ensure
disclosures and related eligibility,
suitability and other regulatory
obligations are addressed and ManagedInvestme
reflected in the agreement Agree Terms ntPortfolio Agreement

Factoring services allows for a

bank to buy a customers sell
accounts receivable at discount to
provide advanced income to
improve short term liquidity Fulfill Factoring Arrangement
Consolidation of retail checks for a
corporation (could be classified as
another Cash Management
service) Fulfill LockBox Arrangement
The Credit Facility Service Domain
manages the Credit Facilities that
a Corporate Customer has with
the bank. A Credit Facility is an
agreement between the bank and
a (corporate) customer to allow
the customer to acquire asset
products from the bank up to the
limit of the credit facility without
the need for a full due diligence
and underwriting for each of these
products. Credit Facilities can
have a hierarchy and they come
under the overall Credit Limit for
the customer, which is the bank-
internal maximum credit exposure
that the bank is willing to have
with the customer. Fulfill CreditFacility Arrangement

Provide project financing facilities

and associated services Fulfill ProjectFinance Arrangement
Provide buy sell quotes for traded
instruments Process Quotation Procedure

The Investment Account is a

facility used to maintain the non-
cash holdings for a customer. It
handles the deposit and
withdrawal of securities and can
maintain records for multiple
securities/instruments. It also
reflects the results of corporate
actions as handled/orchestrated
by the Corporate Events Service
Domain (such as dividend InvestmentAccoun
payments, splits, etc.) Fulfill t Arrangement
Perform scheduled and ad-hoc
performance analysis on a
customer's investment portfolio.
This can include different types of
analysis and performance ManagedInvestme
comparisons Analyze ntPortfolio Analysis
Oversee corporate limits and
exposures for the combined
business activity Manage LimitAndExposure ManagementPlan
This service domain fulfills a
syndicated loan, including the
coordination with syndicate
members and
clarification/administration of their
obligations under the
arrangement. It is assumed the
bank is acting as the syndicate
lead in this arrangement,
coordinating with other lending
banks in the syndicate in order to
manage the transfer of funds. The
syndicated loan can be for a single
amount or be implemented as a
more general loan facility that the
customer can draw upon over its
term. Note that initial customer
offer processing may have
covered many of these tasks
informally, but once the
syndicated loan initiation is made
more formal syndicate
arrangements must be established
as an aspect of fulfillment handled
here Fulfill SyndicatedLoan Arrangement
The service domain provides
fulfillment services for the
issuance of primary market equity
and debt capital market
instruments for corporate
customers. It supports both
private and public (IPO)
placements and covers the
specification, pricing and
placement activities associated
with issuance. (it does not include
secondary market trading of the
instrument) Fulfill ECM And DCM Arrangement

Transact TradedPosition Transaction

Orchestrate the market making of
a security (matching buy to sell
orders typically through
coordination with a stock
exchange) Fulfill MarketMaking Arrangement
A fee or commission based project
providing specialized financing
advice (tactical and strategic) to a CorporateFinanceS
corporation Fulfill ervices Arrangement
Provide corporate customers with
tax related advice to better
understand tax obligations and to
identify and implement tax
optimization approaches. The
service is fee based and may
include the use of product
specialist financial advisory CorporateTaxAdvis
resources when required Fulfill ory Arrangement
Project coordination and
execution/ placement of a public
offering of corporate equity or
debt Fulfill PublicOffering Arrangement

Operate a dealer workbench,

combining information feeds, deal
capture, blotter, pricing tools and
P&L analysis - this collection of
capabilities is often referred to as
the dealer position Operate TradingDesk OperatingSession
The Market Order Execution
Service Domain is responsible for
the booking of securities
transactions (e.g. resulting from
market orders or some types of
corporate actions) on investment
accounts, so in terms of security
name plus quantity. Market Order
Execution knows the different
transaction types and the related
booking sets. It will call Securities
Position Keeping to create the
debit and the credit bookings of a
transaction. It will ensure that the
bookings of a securities
transaction are executed
completely or not at all (the latter
in the case of an exception).
The execution of a market order
may be in parts (trades) or it may
be combined with other market
orders for a block trade. The
Service Connection "Execute
Market Order" on this Service
Domain handles the execution of
(an undivided part of) one Market
Order.
A securities transaction will have a
related money transaction. This
will be handled by Payment Order
- Payment Execution. Transact MarketTrade Transaction
Provide an execution level check
of credit exposure for market TradingCreditPositi
trading activity Monitor on State
A fee or commission based project
providing execution, pricing and
deal coordination and placement
for M&A, IPO, LBO type MergersAndAcquisi
transactions Fulfill tion Arrangement
This service domain handles both
credit and charge card fulfillment.
The main functional difference
being the different re-payment
and credit handling structures of
the two types of card product.
Note that unlike a current
accounts, card products are
typically fulfilled through
specialised credit card companies
using a card network that links
issuing banks and merchant
acquiring banks for authorization,
clearing and settlement activities.
Debit cards (i.e. devices to access
a normal bank account) do not
come under this Service Domain. Fulfill CreditCard Arrangement

The proposed card transaction is

requested by a merchant and
routed through the Acquirer and
Card Network to the Issuer. The
authorization decision is
automated and can be extremely
complex. Transactions may be
passed for manual checks by on-
line service representatives for
out of pattern purchases. Note
that authorized transaction
amounts may vary from the actual
final amount (e.g. pre authorized
hotel/car hire and charged meals
excluding tips) and in cases there
will be no financial transaction for
an authorized transaction if the
customer chooses to pay using a
different card/cash. While this
function is primarily performed by
the Issuer, Acquirers and Card
Networks may perform Stand-in
Authorization and forward the CreditCardAuthoriz
results to the Issuer for recording. Assess ation Assessment
Automated trading of selected
structured positions Operate ProgramTrading OperatingSession
Define and track trading book
activity against the established
trading rules/entitlements and
limits Manage TradingPosition ManagementPlan

Market Order records an

instruction from a customer or his
or her representative (which could
be an account manager in the
bank) to buy or sell securities. It
follows the order during its
lifetime and reports back to the
requestor on the execution.
In case of a sell order it puts a
block on the investment account
when the order is placed. This
block will be removed when the
order is executed or when it
expires.
A market order may be broken
into multiple market trades or
combined with other market
orders for a block trade at the
bank's discretion Transact MarketOrder Transaction

Confirm that all involved

counterparties are suitable for a
proposed market trade. The
checks address regulatory
requirements to ensure involved
parties are suitably
qualified/knowledgeable to
participate in the type of trading
activity (e.g. in the US suitability
is defined by FINRA Rule 2111) Assess Suitability Assessment

Manage the development and

deployment of trading models to
support automatic executions Design TradingModel Specification

Project coordination and

execution/ placement of a private
offering of corporate equity or
debt (avoids regulatory
constraints of Public Placement) Fulfill PrivatePlacement Arrangement
This service domain is the primary
service domain for handling the
Merchant Account and the specific
terms and conditions for the
merchant. It includes opening the
Merchant account, performing the
required setup for card
acceptance, such as assigning
POS terminals, maintaining the
accounts payable balances for the
merchant, performing periodic
settlement, and handling fees and
charges. When Merchants submit
card payment transactions, the
Acquiring Bank is responsible for
paying the Merchants in
accordance with the terms of the
Merchant agreement, which
specify when the merchant should
be paid and the amount that is
withheld from the payment as MerchantAcquiring
merchant discount or service fees. Fulfill Facility Arrangement

Administer mutual funds, allocate

and rebalance the fund in
response to market activity and
funds sales and disbursements Administer MutualFund AdministrativePlan

Capture the card payment

transaction at the merchant/point
of sale. This includes obtaining the
authorization for the transaction
by accessing the issuer's account
through the card network. The
authorized transactions are
collected for subsequent batch
reporting and settlement CreditChargeCardF
processing through the network Transact inancialCapture Transaction
Match buyers to sellers in market
trades Operate TradeMatching OperatingSession
Cards issued by banks are
affiliated with one of many
international Card Networks, such
as Visa, Master Card, Diners,
American Express. This service
domain is used by the Card
Network for setting up Acquiring
and Issuing Bank accounts and CardNetworkPartici
their terms and conditions. Fulfill pantFacility Arrangement

Administer hedge funds, allocate

and rebalance the fund in
response to market activity and
funds sales and disbursements Administer HedgeFund AdministrativePlan
Administer the correct allocation
of entitlements to a customer
arising from corporate events
(such as dividend and interest
payments) Process CorporateAction Procedure

Initiate settlement transactions SecuritiesClearing

and track to completion Transact AndSettlement Transaction

Orchestrate the clearing and SecuritiesClearing

settlement of market transactions Transact AndSettlement Transaction

Provide securities valuation

services, including mark to market MarketAssetValuati
and other pricing mechanisms Process on Procedure

Operate a trade reporting facility

as required by market regulation.
Capture and transmit trades
details to the exchange to an MarketTradeRepor
operating schedule Operate ting OperatingSession

Administer the securities scrip

(paper and electronic) holdings for
a custodial arrangement. This
includes administering the
physical movements of securities,
safe storage, the processing of
associated dividends and interest
and securities reporting Fulfill Custody Arrangement
MerchantRelations
Agree Terms hip Agreement

Provide trust services Fulfill TrustServices Arrangement

Provide the range of fee based
trust services, typically offered to
high net-worth customers Fulfill TrustServices Arrangement

This is an over the counter service

where currency is exchanged and
the transaction uses preferential
rates and can include transaction
fees. Note in some cases travelers
checks can be handled as a
pseudo currency within this
capability. Note that Branch and
teller currency inventory tracking
and distribution is administered by
Branch Currency Management and
Branch Currency Distribution
service domains Transact CurrencyExchange Transaction
Process card customer statement
issuance and billing and payments
processing Transact CreditCardBilling Transaction
Administer unit trusts, allocate
and rebalance the trust in
response to market activity and
funds sales and disbursements Administer UnitTrust AdministrativePlan
Capture, diagnose, resolve and
report on securities related issues SecurityTradingFail
and transaction failures Manage s ManagementPlan
Apply appropriate rules to
allocated a completed order SecuritiesAllocatio
across counterparties Transact n Transaction
Track/log the allocation and
remittance of rewards points. The
service domain acts as a
transaction log similar where the
instrument is not subject to
interest considerations (as with
cash) but may have a finite life-
time with expiry dates on reward
points Track RewardPoints Log
Payment Execution handles the
back-end processing of a
movement funds from a debtor
account to a creditor account.
Payments need to have been
authorized and validated against
customer/bank agreements before
being instructed to Payment
Execution. Payment Execution
then determines whether debtor
and creditor accounts are held
within the bank and if not selects
the appropriate payment
mechanism/channel to use to
complete the transfer. It is
responsible for ensuring that both
(or neither) sides of the exchange
are completed successfully Process PaymentExecution Procedure

This service domain is responsible

for tracking the available cash
inventory held centrally and
distributed/collected throughout
the branch/ATM network and
making allocation/redistribution
requests to ensure adequate float
is available at all locations and
that excess cash at any location is
transferred to central secure
locations as appropriate. Also
coordinating with other banks and
central banks to ensure sufficient
cash is on hand to support the
branch network requirements Allocate CentralCash Allocation

Provide consumer customers with

financial advice, for product
selection, investments, tax
optimization etc. The time spent
may incur a charge particularly
when specialist financial advisory
resources are engaged Fulfill ConsumerAdvice Arrangement
Track and analyze financial
message traffic to identify
anomalies and potential FinancialNetworkG
fraudulent activity Analyze ateway Analysis
This service domain handles the
operational interface with an
external automated clearing
house (ACH) service. It handles
the sending and receipt of batched
transactions, servicing reporting
and executes the schedule of
service operations Operate ACHFulfillment OperatingSession
Administer the pricing, recording
and generation of Bank Drafts and
T.Checks Transact BearerDocument Transaction

This supports consumer initiated

securities investment and trading
activity for their self-managed
securities investments. Trades will
typically be blocked/netted
against the bank's own securities
position for subsequent market
execution. Quotes/prices are
based on the prevailing price at
the time of the customer ConsumerSecuritie
instruction to trade Transact sOrder Transaction

There are different tax tracking

and reporting obligations for
products and services in different
locations and jurisdictions. This
service domain handles the
consolidation and reporting of tax
related activity as necessary for a
customer. Note that this service
domain is only responsible for the
consolidation and reporting of tax
related activity - other service
domains will be required to handle
actual tax processing obligations
as may apply for certain products CustomerTaxOblig
and services Fulfill ation Arrangement
This service domain is used by the
Card Network to initiate either
gross or net settlement for the
charges cleared during a specified
period and to issue settlement
instructions to the Issuing and
Acquiring Banks. This requires the
Card Network to issue settlement
instructions to each Issuing Bank
directing them to remit the total
amounts corresponding to the
cleared charges to designated
bank accounts that are managed
by the Card Network, which in
turn makes the corresponding
remittances to the designated
bank accounts for the Card
Issuers.
The service domain is also used
by the Issuing and Acquiring
banks to perform reconciliation of
the settlement instructions against
the cleared charges and to initiate
remittances through the Payment CardFinancialSettle
Order service domain. Process ment Procedure

This service domain is used by the

Card Acquiring bank to handle the
authentication, authorization and
submission of a Card payment
from an e-commerce merchant. It
supports the "3-D" Secure method
of authentication which routes the
authentication request to the Card
Issuing Bank, which may use
multi-factor authentication for the
authentication of the Card and the
Cardholder. It also handles the
routing of the authorization
request through the Card
Transaction Switch service domain
and the routing of the submitted
charges to the Card Clearing eCommerceGatew
service domain. Operate ay OperatingSession
Administer any 3rd party
coordination with brokered
products and service supplied
through any bank channel Manage BrokeredProduct ManagementPlan

This service domain supports the

operational connections with the
range of financial networks that
support interbank and financial
institution connectivity. This
includes SWIFT, ACH gateways,
and market exchange/regulatory
reporting connections. The service
domain does not create content
itself, it provides a message
exchange service between
(financial) institutions for various
units within the bank. It may
format messages and maintain
and apply authentication and
encryption keys to the transmitted
messages and necessary. It also
provides operational message
recovery and retransmission
facilities as appropriate Operate FinancialGateway OperatingSession

This service domains handles the

processing of paper checks,
performing the necessary checks
and extracting the transaction
details required to create a
payment transaction record
stream. This includes MICR
number processing and character
recognition facilities Operate ChequeProcessing OperatingSession
The behavior varies depending on
the role of the participant
bank/network. A card acquiring
Bank consolidates all incoming
transactions from Merchants,
determining their routing, and
transmitting to the respective
Card Networks. For the Card
Networks it receives and
consolidates the transactions from
all Acquiring Banks and to
distribute and route them to the
respective Card Issuing Banks.
For the Card Issuing Banks it
receives their cardholder
transactions from the Card
Networks and routes them to the
instance of the Credit/Charge
Card service domain which is
responsible for the card used in
the transaction. The transactions
may include charges, refunds, and
chargebacks. Process CardClearing Procedure

Represent the general facility at

the core of the consumer and
small business banking activity.
The fulfillment will focus on the
pricing of the Service Product
resulting in fees , charges, and
equivalents such as bonus points Fulfill ServiceProduct Arrangement

This Service Domain handles

incoming and outgoing payment
clearing and settlement messages
to the bank's correspondent
banking partners. The actual
message transmission is
delegated to the Financial
Message Gateway service domain.
Correspondent Bank administers
the mirror accounting for
interbank payments undertaking
the underlying account CorrespondentBan
reconciliation tasks. Fulfill k Arrangement
Payment Order handles the
internal bank and compliance
checks and processing of funds
transfers prior to initiating the
actual mechanics of transfer which
is handled by the service domain
Payment Execution. This includes
watch-list and other regulatory
checks and applying any
counterparty specific limits and
payment preferences. It may also
oversee payment netting
arrangements between the bank
and other counterparties Process PaymentOrder Procedure

Maintain a log of financial

transactions for management
information, tracking and
reconciliation purposes. It can
offer utilities that enable it to
maintain balances/positions, to
calculate interest and to support
transaction reconciliation activities
The financial transactions are
subsequently posted to the
accounting systems Track FinancialPosition Log

The Service Domain provides a

utility/background operational
support service to orchestrate a
schedule of payment transaction
and reporting activities for the
fulfillment of certain long term
instruments or structured
facilities. The Service Domain
maintains a link to the associated
fulfillment Service Domain and the
applicable product instance for
reporting and processing issues TransactionSchedu
that may arise. Fulfill le Arrangement
This service domain handles the
allocation and redemption of
rewards points for customer
transaction activity. In order to
determine the reward point
transaction and apply associated
costs the service domain will
access reward point arrangement
agreements with the customers,
merchants and related rewards
programs. Note that the
interactions between reward
programs can be quite complex
when 3rd party reward programs
are integrated with the bank's
own reward programs Transact RewardPoints Transaction

Manage the tracking, chasing and

receipt of scheduled payments
against issued invoices. For the
significant majority accounts are
likely to be settled in compliance
with established arrangements.
For late payment the Service
Domain includes actions to
negotiate with the customer and AccountsReceivabl
handle defaulted payments Process e Procedure

This service domain determines

and executes strategies for
eliciting payment from high risk
accounts. These strategies may
include communicating with the
customer through text messages,
emails or phone calls. The account
may continue to maintain some
facilities at this stage. Eventually
it can be necessary to reduce the
credit line or block the account to
prevent further increase in risk, or
to cancel theaccount and transfer
it to Collections. Process DelinquentAccount Procedure
This service domain handles the
oversight, administration and
confirmation that any required
maintenance tasks that are
associated with a leased item that
is the subject of a leasing
agreement financed through the
bank. This can include scheduled
and ad-hoc item valuations,
status/documentation and title
checks and tracking upkeep
actions that the item owner is
obliged to undertake (such as
obtaining certification and
insurance) Administer LeasingItem AdministrativePlan

This service domain handles the

processing and asynchronous
switching of Card Transaction
related messages, such as
Authorization, Sale, Void, Refund,
etc. between the Acquiring Bank
and the Issuing Bank through the
Card Network. It has a role within
the Acquiring Bank in switching
transactions acquired from the
Merchant to the Card Network,
within the Card Network to switch
the transaction to the applicable
Card Issuer, and within the Card
Issuer to switch the transaction to
the instance of the Card
Authorization service domain for CardTransactionS
the card product involved. Operate witch OperatingSession

Maintain on-line and near-time

cross account complex positions.
Includes consolidated currency,
instrument, sector and
counterparty views as appropriate Monitor FinancialPosition State
This service domain handles the
disbursement of funds typically for
different loan facilities. Though
typically a rather simple service it
is modeled as a discrete service
center as many banks handle
disbursements from a specialist
unit Transact Disbursement Transaction

Analyze suspect transaction with

Customer behavior information
across product portfolio, using
Expert Systems /Artificial
Intelligence and/or manual
review, including customer
contact to determine if transaction
is fraudulent. Further apply
Economic Model to determine
transaction disposition and notify
applicable Product Fulfillment SDs. Analyze FraudDiagnosis Analysis
Match, reconcile and resolve
identified discrepancies between
accounts. Includes nostro/vostro AccountReconciliati
arrangements Process on Procedure

This service domain administers

the inventory management and
allocation/issuance for all issued
devices and materials (e.g.
cards). This covers credit/debit
cards and can include other
identification/authentication
devices such as keychain fobs. it
also handles virtual token
inventory such as passwords,
secret questions and biometric
records (signatures, voice/image).
An aspect of the administration
includes maintaining device
reference details and states such
as operating system release and
age/duration in use. Specific
product/service access
permissions can be associated
with an issued device Allocate IssuedDevice Allocation
This service domain handles open
item processing against accounts
typically for loans. It enables a
unit to handle resolution across
multiple accounts as a
specialized/centralized
administrative activity Process OpenItem Procedure
Maintain a log of securities
transactions for investment
account management information,
tracking and reconciliation
purposes. The facility simply
maintains transaction activity
details for a collection of
instruments, which includes
dividend and other corporate
action related actions where
appropriate. The transaction log is
used to maintain the holding
positions Track SecuritiesPosition Log
Maintain and administer a CounterpartyCredit
counterparty risk rating Monitor Risk State

The Product Combination service

domain allows a bank to assemble
a composite product from two or
more existing products. The
combination framework
implements necessary functional
constraints on the 'contained
products' and handles
considerations such as transfer
pricing where the profitability of
embedded products may be
compromised to ensure
management analysis is not ProductCombinatio
distorted Fulfill n Arrangement

This service domain captures

transaction activity across multiple
channels/devices to provide
recent activity details (such as an
attempt at a self-service product
application) to influence/inform
service routing. The history is also
used for access control and as a
source of activity data for more
detailed channel usage analysis Track ChannelActivity Log
This service domain tracks and
reports on the state (e.g.
suspended, flagged for possible
fraud, cancelled) for all issued
devices. This covers credit/debit
cards and can include other
identification devices such as
keychain fobs and virtual
authentication devices such as
electronic signatures, passwords
and keys. It may use an external
service provider to obtain
notifications and is responsible for
providing notifications to external
services when the bank detects
problems with its own issued
devices Monitor IssuedDevice State

This service domain handles the

structured execution of fraud
detection tests/routines that are
used to identify possible fraud by
detecting out of pattern
behaviors. The tests may run in-
line with production or may access
transaction logs as appropriate.
Detected anomalies are passed for
further analysis and resolution. Assess FraudEvaluation Assessment

Individual products will maintain

different financial views for the
customer. This service domain
consolidates financial details from
all in-force products and services
in order to derive a consolidated
financial view which can include
current (real-time) positions and
projected/estimated values. The
consolidated customer position
can cover aspects such as cash
flows/balances, credit and
collateral positions and may
derive actual and
estimated/projected values Monitor CustomerPosition State
This service domain manages the
collateral holdings for a customer,
tracking and authorizing the
allocation of collateral to different
financial facilities. The service
domain oversees periodic
valuations and collateral asset
maintenance activity as needed.
The service domain also provides
reports on overall collateral usage
which can include applying specific
analytical assessments to support
general risk management (e.g.
exposure to property value
fluctuations based on prevailing
market conditions) Allocate CollateralAsset Allocation

Channel activity analysis provides

a range of analytical insights into
channel use to support access
controls, relationship sales and
development approaches and to
help detect possible fraudulent
activity Analyze ChannelActivity Analysis

Track the consolidated treasury

positions for the Bank (includes
liquidity and capital adequacy)
and initiate interbank and market
trades and hedging as needed to
remain within desired boundaries Analyze CorporateTreasury Analysis

The card collection process relates

to the determination and
execution of the optimal strategy
to ensure the collection of
unsecured distressed card debt,
which may include aggressive
collection efforts, renegotiation of
payments terms in order to
improve customer commitment to
make the payment, or to take any
applicable legal actions against
the customer. Process CardCollections Procedure
Develop and refine production risk
models to detect possible ProductionRiskMod
exposures to procedural failures Design el Specification
This service domain provides a
general customer billing service.
The service domain is provided
with the applicable fees and
charges that are authorized for
invoicing typically by a product or
service fulfillment service domain.
Processing can include verification
and authorizations steps and the
invoice could be issued as a single
transaction or a schedule of
transactions. Process CustomerBilling Procedure
Administer the recovery and/or
liquidation of collateral against CollateralAssetLiqu
problem accounts Process idation Procedure

Develop and maintain a portfolio

of market risk models including
currency, interest rate, instrument
quotes, indices, commodity prices
and other market and macro-
economic risk factors. Support the
use of these models in trading and
pricing activity Design MarketRiskModel Specification

This service domain manages and

administers the consolidation of
transaction details and summaries
in order to derive and report on
the array of consolidated positions
managed by Treasury. This
includes the assembly of related
maturity ladders (cash flow
projections) and managing tactical
and strategic funding activity for
the bank. It is also responsible for
tracking prevailing market
conditions and determining the
various bank rates that should be
applied throughout the bank Manage CorporateTreasury ManagementPlan
Consolidate, ratify, correct and
present timely transaction
information to support the
analysis of the bank's consolidated AssetAndLiabilityP
'book of business' Administer ortfolio AdministrativePlan
This service domain handles the
oversight, administration and
confirmation of maintenance tasks
associated with different types of
collateral items. This includes
arranging for scheduled and ad-
hoc collateral valuations, item
status/documentation and title
checks and tracking upkeep
actions that the item owner is
obliged to undertake (such as
insuring a house) Administer CollateralAsset AdministrativePlan
Define and maintain a broad
collection of analytical views and
ad-hoc analyses into the
consolidated book of business for
the enterprise. Develop and refine
analyses in response to events AssetAndLiabilityP
and detected trends Analyze ortfolio Analysis

This service domain supports the

bank's selection, securitization
and sale of bank customer loan
assets. This may be undertaken to
adjust the make-up of the loan
portfolio or to raise funds to
support the bank's operations.
The process includes the
selection, packaging, pricing and
placement of the loan assets Transact AssetSecuritization Transaction
Orchestrate stock lending and
repurchase agreement (repo)
transactions Transact Repo Transaction

This service domain handles the

development, maintenance and
continual assessment and
refinement of the collection of
credit models that are deployed
across the bank. This includes
individual credit assessments and
more complex analyses for
merchants and
companies/corporations. The
models are used to derive credit
scoring and support more involved
credit analysis/insight
development Design CreditRiskModel Specification
A central policy and direction
capability that reviews
consolidated bank P&L profile and
performance and defines and
directs asset and liability policies.
Also sanctions and/or influences AssetAndLiabilityP
large transactions Direct ortfolio Strategy
Develop and maintain models that
assess commercial/business BusinessOperation
exposures Design RiskModel Specification

Maintain and track projected

consolidated cash flows to support
evaluation and management of
currency and interest rate risk
positions, the bank's overall interestRateGapRis
dispositive liquidity risk Analyze k Analysis

This service center administers

the activity of a specialists tasked
with testing and confirming
guideline compliance. Compliance
tests may include document
reviews, more detailed transaction
analysis and may involve
interactions with the unit under
test to obtain additional
detail/explanation. Guideline
compliance is typically focused on
larger value investment and loan
activities, confirming transactions
are executed in alignment with
management guidelines and GuidelineComplian
prudential policies. Assess ce Assessment

Evaluate the coverage and

relative performance of different
channels with respect to the blend
of service and product activity.
Optimize channel use to minimize
costs and enhance customer
experience Analyze ChannelPortfolio Analysis
OpertionalRiskMod
Design el Specification
This service domain provides the
range of competitor analysis that
inform and support product and
service design and business
development activities and
decisions. It draws on external
market research and internal
business intelligence gathering as
necessary. A standard set of
analytical views can be defined
and maintained as well as
targeted ad-hoc analysis as
necessary Analyze Competitor Analysis

Analyze history of transactions

and fraud cases to discern fraud
patterns and develop Rule sets,
Decision Trees, and Machine
Learning/Predictive models to
identify out of pattern transactions
or events and their fraud risk
score. Support the use of these
models and rules in different
production contexts and refine the
models in response to new and
changing patterns Design FraudModel Specification
Develop and maintain models for
dispositive and structural liquidity
risk management, including
liquidity gap analysis, Liquidity at
Risk (LaR) and Liquidity Value at
Risk (LVaR). Design LiquidityRiskModel Specification
Maintain a portfolio of view of the
bank's products with key product
performance data and
consolidated activity details to
support profitability and
performance analysis across the
product portfolio Analyze ProductPortfolio Analysis

Determine and refine credit and

margin directives and policies to
reflect the overall risk/reward
appetite of the organization and
govern credit decisioning Direct CreditAndMargins Strategy
This service domain supports
general market research for a
wide range of uses and sources -
including customer and competitor
activity and related market
assessments. It can combine
subscribing to and consolidating
market research with supporting
on-line/interactive access to
market news sources (general,
not financial market). A more
sophisticated implementation will
support specific market
information requests and the
consolidation of gathered GeneralMarketRes
intelligence Catalog earch DirectoryEntry

Maintain a portfolio of view of the

customer base with key customer
data and consolidated activity
details to support profitability and
performance analysis across many
possible customer segment
dimensions Analyze CustomerSegment Analysis

Develop and maintain a portfolio

of valuation models considering
currency, interest rate, instrument
quotes, indices, commodity prices
and other market, liquidity and
credit risk factors. Support the
use of these models in trading and MarketAssetValuati
pricing activity Design onModel Specification
Execute contribution analysis
across customer/product activity
to expose business development
opportunities Analyze Contribution Analysis
This service domain supports the
broad range of market analysis
needed to support business
management decisions across the
bank. It draws on external market
research and internally generated
business information as
necessary. It is used to develop
insights into market trends and
potential opportunities/threats. It
may also be used to evaluate key
events that might impact the
bank's business directly or that of
important customers and
customer segments. A standard
set of analytical views can be
defined that are maintained.
Furthermore the service domain
may provide ad-hoc/customized GeneralMarketRes
analysis services Analyze earch Analysis
Develop, maintain and apply
models that combine the overall
risk over different risk types to
determine the consolidated risk
position for the bank Analyze EconomicCapital Analysis

This service domain handles the

development, maintenance and
continual assessment and
refinement of the collection of
customer behavior models that
are deployed across the bank.
This includes more general
analyses for sales, operational
behavior, relationship
development and specific
behaviors such as credit and fraud
detection. Customer can cover
consumer, corporate and
merchant behavior for some CustomerBehavior
behavioral models/scanners Design Model Specification
Evaluate coverage and relative
performance of branches.
Optimize product allocation and
marketing activity across the
available branch network. Analyze BranchNetwork Analysis
Develop and refine contribution
models to detect underdeveloped
business relationships and other
opportunities Design ContributionModel Specification
Define, implement, track and
assess the business performance
goals for defined market
segments. This perspective
supports a particular
organizational structure where
enterprise strategies and plans
are aligned to market segments
(often in addition to product
divisions) Direct Segment Strategy

This service domain oversees

legal compliance related
considerations for the bank. This
includes interpreting the laws that
govern the bank's operations and
determining which laws apply in
specific circumstances across the
enterprise. Support and guidelines
are provided to activities in the
bank that are subject to specific
laws and support given to address
legal matters that might arise Assess LegalCompliance Assessment
Coordinate the selection pricing
and execution of purchase
agreements and ensure
compliance with purchasing
policies Administer Procurement AdministrativePlan
This service domain schedules,
consolidates information and
reports on internal audit and
compliance activity across the ComplianceReporti
bank Administer ng AdministrativePlan
Provide specialist security advice
and guidance for line
management and projects as
needed to ensure security
arrangements across the SecurityComplianc
organization Process e Procedure
Setup and update Fraud Case and
handle investigation and
resolution steps, which may
involve initiating containment
actions, obtaining documentation,
performing forensic investigation
and actions, determining liability,
initiating resolution actions such
as reversals and financial
adjustments, subscribing and
publishing to Consortia,
determining root cause and
initiating corrective/preventive
actions. The Fraud Case may be
opened by Product/Channel
Facility, Fraud Diagnosis or by
Customer Case. Process FraudResolution Procedure

The Financial Accounting Service

Domain takes in financial facts
and based on these, creates
accounting instructions. It lives in
the accounting world of the bank
and can access the banking, cards
and securities worlds only for
retrieve operations. It knows and
maintains the chart of accounts
and it can create accounting
instructions that will update the
general ledger and sub ledger
accounts.
Examples of financial facts are the
opening of a loan account,
revaluation of collateral and
periodically (e.g. daily): position
changes as a result of payments
transactions. Track FinancialBooking Log
This service domain administers
the scheduled and ad-hoc
application of regulatory checks.
This includes interpreting the full
range of regulatory requirements
governing the bank's operations
and determining which regulations
apply in specific circumstances
across the enterprise. Support
and guidelines are provided to
activities in the bank that are
subject to the regulations and
scheduled and ad-hoc checks RegulatoryComplia
performed to confirm compliance Assess nce Assessment

The service domain handles the

bank's regulatory reporting
obligations. This includes the
consolidation and presentation of
information in regulatory reports
and disclosures and handling the
response to regulatory requests
for information as part of ongoing
regulator relations. It also handles
the scheduled consolidation,
formatting and delivery of the
range of compliance reports
including 'on-line' trade reporting
and after the event transaction RegulatoryComplia
analysis reporting Administer nce AdministrativePlan

Maintain and apply a portfolio of

security assurance checks, target
selective assurance tests to
ensure security countermeasures SecurityComplianc
are in place and appropriate Assess e Assessment

Select and maintain as suitable

collection of suppliers covering the
range of requirements. Track
performance and retain and
deselect suppliers to maintain a
competitive range of suppliers Enroll Supplier Membership
Handle the company billing and
payments activity for company EnterpriseBillingAn
sales and purchases Process dPayments Procedure
Maintain a central register of fixed
assets, tracking status and
applying appropriate depreciation
to value representation Administer FixedAssetRegister AdministrativePlan
Oversee the configuration and
assignment of committed space
and facilities to business units to
optimize facility leverage and
meet business space
requirements. Manage the
assignment of access rights and
security tags etc. to staff as
necessary for access control Administer Building AdministrativePlan

This service domain administers

the scheduled and ad-hoc
application of internal audit and
compliance reviews. This includes
interpreting the banks policies and
procedures that guide all aspects
the bank's operations and
determining which guidelines
apply in specific circumstances
across the enterprise. Support for
interpreting guidelines are
provided to activities in the bank
that are subject to audit and
scheduled and ad-hoc checks
performed to confirm compliance Assess InternalAudit Assessment

Operate the full suite of

production
platforms/infrastructure. Includes
scheduled operations and back-
up/recovery capacity assurance Operate ITSystemsPlatform OperatingSession
Develop and enforce HR policies
and the overall HR plan for the
enterprise (in coordination with
subsidiaries and divisions as
necessary) Direct HumanResources Strategy

Operate the online/interactive

production help desk and first
level support activity. Capture,
diagnose and resolve production
systems issues and failures.
Escalate issues to systems
assurance as necessary Operate HelpDesk OperatingSession
Periodically develop a fact based
assessment of employee
performance, matched to agreed
staff performance goals. Combine
appraisal input from managers,
peers, managed employees and
external customers and evaluation
agents as appropriate Analyze Employee Analysis
Consolidate and present the
enterprise financial statements:
this includes the balance sheet,
statement of cash flows,
statement of retained earnings FinancialStatement
and the income statement Analyze s Analysis
Track the resolution of detected
non compliance finance activities FinancialComplianc
and instances Process e Procedure
Orchestrate scheduled
maintenance,
installation/upgrades and
repairs/fixes or the IT
infrastructure and production
platforms Assess ITSystem Assessment
Maintain investor relations,
publish annual reports, interim
statement and host investor
meetings as necessary and
appropriate Enroll Investor Membership

Administer the installation,

maintenance and configuration of
computer systems, monitoring
system performance and
troubleshooting production issues.
Also asses and ensuring the
security and performance of
systems, covering both licensed
and owned technology for the
complete range of hardware and
software/middleware technology
deployed throughout development
and production activities within
the bank. Oversee
decommissioning and disposal of
obsolete equipment Administer ITSystem AdministrativePlan
Manage corporate relationships
with key parties such as major
clients, political and industry CorporatePartnerR
groups, user associations etc. Manage elationship ManagementPlan
Develop and distribute key
corporate messages as needed to
support the strategy and maintain
the enterprise reputation and EnterpriseCommun
brand Manage ication ManagementPlan
Manage key alliance and stake
holder relationship - define tasks
needed to develop and maintain
contact and ensure relevant
information is shared as AlliancePartnerRel
appropriate Manage ationship ManagementPlan

Determine and optimize (though

booking and allocation
opportunities) the tax position of
the enterprise and its subsidiaries Manage TaxAdministration ManagementPlan
Develop and execute a training
syllabus covering all general and
specific business skills/knowledge
requirements and leveraging
different training mechanisms and
channels as appropriate
(classroom, on-line/context
based, self taught, desk-side
support etc.) Administer EmployeeTraining AdministrativePlan

Select, maintain and operate the

required combination of software
development and operation tools,
infrastructure and environments DevelopmentEnvir
(includes version management) Administer onment AdministrativePlan
Review and confirm the correct
booking and financial conformance
of financial activity to agreed
budgets and procedures across
the business units of the
enterprise Assess FinancialControl Assessment
This service domain manages the
effective relations with regulators,
accounting and government
agencies. It includes establishing
contact, assigning relationship
management responsibility,
scheduling meetings and briefings RegulatoryAndLeg
as necessary and dealing with ad- alAuthorityRelation
hoc issues as they arise Manage ship ManagementPlan
Administer candidate
identification, selection, evaluation
and on-boarding of new
employees in coordination with
internal management and external
recruitment and advisory agencies
as necessary (e.g. for background
checks) Process Recruitment Procedure

Orchestrate the assignment of

individuals and groups to work
tasks and positions, track current
and projected utilization to inform
resource planning and
performance assessments Allocate Employee Allocation

Develop and communicate product

and service policies and adapt in
response to changing needs and ProductsAndServic
to practical experience Direct es Strategy

Develop and maintain a

comprehensive array of business
architectural designs and
blueprints that reflect the
corporate strategy, plan and
operational configuration of the
enterprise. Support the adoption
of the business architecture
throughout all procedure and
systems development and BusinessArchitectu
deployment activities Design re Specification
This service domains handles the
development and distribution of
the enterprise management
manual. The manual covers all
procedures in place at the bank
that are to be adopted followed in
specific situations. It provides
guidance on required actions,
responsibilities and accountability
to ensure the integrity of the ManagementManu
banks operations Design al Specification
Negotiate and maintain the
employment contract for full, part
time and contract workforce
members Agree Terms Employee Agreement

This service domain handles the

automated generation of (batches
of) pre-formatted correspondence.
It also handles the tracking of
expected responses to sent out
mail requests and handles the
matching of the response and the
onward routing of these and all
unsolicited inbound
correspondence. Operate Correspondence OperatingSession

Administer the authorization,

booking, payment, recompense
and accounting for travel and
expenses incurred in the EmployeeTravelAn
execution of employment activity Administer dExpenses AdministrativePlan
Maintain a comprehensive record
of employee related details
covering status and demographic
attributes along with summary
qualification, performance and
appraisal data etc. to support
workforce and individual
management and administration
activities Catalog Employee DirectoryEntry

Develop, maintain and test

continuity plans and supporting
facilities for an appropriate range EnterpriseContinuit
of possible failure scenarios Manage yAssurance ManagementPlan
Provide long term archiving and
retrieval services for documents
and electronic media Operate Archive OperatingSession
Test, confirm and certify
employees for recognized and
qualitative skills, qualification and
experience measures (e.g.
education and industry
qualifications, general skills, EmployeeCertificat
experience based inferred skills) Assess ion Assessment

This service domain handles the

status tracking, classification,
recording/copying (for all media)
storage and retrieval of all active
documents of significance. It can
include document services that
retrieve documents from external
sources on request. This can
combine physical but more
commonly electronic storage,
retrieval and distribution of
important and/or legally
significant documentation. It
delegates to the service domain
Archive Services for longer term
storage needs Catalog Document DirectoryEntry
Administer the systems and
information access profile and
authorities of an employee Assess EmployeeAccess Assessment

Administer the consolidated

portfolio of intellectual property,
ensuring entitlement and
associated patent or copyright
mechanisms are adopted and
enforced. Leverage IP through IntellectualPropert
licensing as appropriate Administer y AdministrativePlan

Define and communicate the

corporate strategy and plan.
Direct business activity to meet,
refine and improve the corporate
goals and approaches Direct Enterprise Strategy
This service domains implements
a general facility that enables the
enterprise to consolidate, classify
and provide structured access to
all types of information gleaned
from the workforce during their
day to day execution of business.
This includes market intelligence,
product and procedural insights
and expertise, identified
competitor and customer practices
and insights and any other form of
general knowledge of potential
value to inform business activity
and support continual IntellectualPropert
improvement Operate yExchange OperatingSession

Administer the payment of salary,

commission and incentives
(includes stock/option grants) in
compliance with the employment
contract and discretionary awards Process EmployeePayroll Procedure
Administer eligibility, subscription
membership and access to
employee benefits such as
pensions, healthcare, holiday
entitlement & services, personal
finance advice, child care,
counseling etc. Administer EmployeeBenefits AdministrativePlan
Develop and communicate
corporate policies that govern
business execution Design CorporatePolicy Specification

Customers can issue standing

orders to the bank. In most cases
this is for the execution of a
periodical payment, but there are
other standing instructions like,
sweeping balances at end of
month, topping off excess funds
for a current account, etc. All
Standing Orders have a certain
periodicity. The Standing Order
Service Domain is responsible for
generating payment orders on
each due date. Fulfill StandingOrder Arrangement
The Document Services Service
Domain manages the creation and
maintenance of documents
throughout the bank. As such it
knows all document types and
upon creation it fills in the variable
content as supplied by fulfilment
or orchestrating Service Domains.
The domain is able to verify if
documents that come from an
outside source (customer) are
valid for the purpose for which
they have been submitted.
Sending of a document after
creation is handled by
Correspondence and storing by
Document Library. Process DocumentService Procedure
Maintain/track the status of CustomerPreceden
customer precedents Process ts Procedure

The Credit Card Transaction

Execution Service Domain is
responsible for the booking of the
credit card transactions on the
accounts in the cards world. It
knows the different transaction
types and the related booking
sets. It will call Credit Card
Position Keeping to create the
debit and the credit bookings of a
transaction. It will ensure that the
bookings of a credit card
transaction are executed
completely or not at all (the latter CreditCardTransac
in case of an exception). Process tionExecution Procedure

This Service Domain maintains the

most important data of all
products and services that a
customer has acquired from the
bank. As such it maintains data of
current and past products and
services. It is the only domain in
the model that can provide
information on a customer's CustomerProducts
current products and services. Catalog andServices DirectoryEntry
Banks provide net salary payment
services to corporate customers.
The Employee Payment Services
Service Domain handles this. The
corporate customer provides data
of its employees to the bank. The
bank then opens a salary account
for each employee and collects
any remaining data from the
employee directly. For employees
who do not wish to open a salary
account with the bank, accounts
with other banks may be recorded EmployeePayment
as beneficiary accounts. Fulfill Services Arrangement
Handle the dunning cycle for a
loan account that is behind
payments Process Dunning Procedure

Account Balance Sweeping is a

cash management service aimed
at moving a balance, or part of a
balance of an account to a
different account. This can be
done periodically and ad-hoc.
Objectives could be to zero a
specific account (e.g. during each
EOD) or to replenish a particular
account (e.g. in case of
insufficient balance for a payment
order). In the later case it is
necessary to define the sequence
in which balances from other
accounts are moved to the AccountBalanceSw
destination account. Fulfill eeping Arrangement
The Credit Card Transaction
Service Domain manages credit
card transactions during the
course of their life, from the
moment a transaction is initiated,
i.e. a request for authorisation, to
the moment it is archived.
Through its lifecycle a card
transaction passes through a
number of states, like pending for
authorisation, authorised or
rejected, completed, cleared (=
booked). Charge cards are to be
seen as a special form of Credit CreditCardTransac
Cards. Process tion Procedure
Orchestrate national and
international payment and
remittance services. (Retain
repeat transaction details where
appropriate)

The Credit Card Position Keeping

Service Domain holds the the
positions of all credit cards-related
accounts. This includes credit card
accounts as well as card-specific
clearing and settlement accounts.
During card billing the booking of
fees will be on Credit Cards
Position Keeping, but the booking
of the billing transactions
(charging the customer) will be on
Position Keeping. There will be a
holding account in between to
ensure synchronisation. Track CreditCardPosition Log
Notional pooling clubs account
balances of the accounts
participating in the pooling
together to calculate daily interest
on this combined balance rather
than on each individual balance.
This is often beneficial to the
customer and all larger corporates
will require this. There is an
equivalent called physical pooling
which is a form of balance
sweeping. Purely for interest
calculation this is however not
used. Notional Pooling is a cash
management service. Fulfill NotionalPooling Arrangement

A Virtual Account is a bank

account that is defined on an
underlying real account. It can
receive and send payments for
the underlying account while
behaving towards the outside as a
separate account. In a light
version it does not have a
balance; it can be seen as only a
funnel through which funds can
move into and out of the
underlying account. In a more full
version it can have its own
balance, but all incoming and
outgoing transactions will be
mirrored in the underlying real
account. A real account can have
many Virtual Accounts defined on
it. Fulfill VirtualAccount Arrangement
The Internal Bank Accounts
Service Domain manages holding
accounts, mirror accounts, etc.
that are required for the booking
of that part of a transaction in the
bank world (so not in the
accounting world) that is not to be
booked on a customer account.
This is typically the case when
amounts cannot immediately be
booked on a final account for duty
seggregation or processing
reasons or in order to mirror
bookings on external accounts, InternalBankAccou
like nostro accounts. Fulfill nt Arrangement
Control Record Registration
<AssetType><ArtifactType> Status

RemittanceTransaction Obsolete

OfficeEquipmentAdministrativePlan Registered

UtilitiesAdministrativePlan Registered

OrganizationStrategy Registered

BuildingMaintenanceAgreement Registered

ProductionSystemAssessment Registered

BusinessUnitFinanceAnalysis Registered

BusinessUnitStrategy Registered
TechnologyStandardsSpecification Registered

BusinessUnitManagementPlan Registered

OfficeEquipmentMaintenanceAgreement Registered

InternalNetworkOperatingSession Registered

ITSystemDevelopment Registered

ITSystemsStrategy Registered
BusinesUnitBudegtAdministrativePlan Registered

ITSystemDeploymentProject Registered

ITSystemOperatingSession Registered

BuildingPortfolioAnalysis Registered

BuildingServicesAdministrativePlan Registered

BusinessUnitAccountingLog Registered
CurrentAccountArrangement Registered

CashDistributionProcedure Registered

BranchNetworkManagementPlan Registered
ATMNetworkOperatingSession Registered

eBranchChannelManagementPlan Registered

ProductInventoryAllocation Registered

BranchLocationAdministrativePlan Registered
ContactCenterAdministrativePlan Registered

VoiceChannelOperatingSession Registered

eBranchChannelOperatingSession Registered
BranchCashAllocation Registered

BranchLocationManagementPlan Registered

CardPOSTerminalOperatingSession Registered
ContactCenterManagementPlan Registered

ProductInventoryDistributionAdministrativePlan Registered

CardPOSDeviceAllocation Registered
VoiceChannelManagementPlan Registered

ATMNetworkManagementPlan Registered

CustomerServicingResourceAllocation Registered

MarketingAndSalesStrategy Registered

InteractiveHelpServiceOperatingSession Registered
InteractiveTransactionAssessment Registered

ServicingRootCauseAnalysis Registered
CustomerOfferProcedure Registered

CustomerCampaignProcedure Registered
UnderwritingAssessment Registered

ServicingEventLog Registered
CustomerContactSessionProcedure Registered
PointofServiceOperatingSession Registered

CustomerContactOperatingSession Registered
PartyAuthentication Registered

PartyRelationshipProcedure Registered
ProspectCampaignProcedure Registered

CommissionTransaction Registered

CustomerWorkbenchOperatingSession Registered

SalesSpecialistSupportAdministrativePlan Registered
ProductandServiceAgreement Registered

CustomerAgreement Registered

CustomerEligibilityAssessment Registered

CustomerPropositionAgreement Registered

BrandManagementPlan Registered
ProductSalesSupportAdministrativePlan Registered

PartyReferenceDataDirectoryEntry Registered

CustomerCreditRatingMeasurement Registered
AccountRecoveryProcedure Registered

CustomerAccessProfileAgreement Registered

Lead/OpportunityProcedure Registered

EmployeeCommissionAgreement Registered
CustomerRelationshipManagementPlan Registered

Product/CustomerCombinationAssessment Registered
CustomerBehaviorAnalysis Registered

CustomerEventLog Registered

CustomerCampaignPortfolioManagementPlan Registered
ProspectCampaignPortfolioManagementPlan Provisional

SalesProductAgreement Registered

BusinessDevelopmentStrategy Registered
BankRelationshipManagementPlan Registered

PaymentInitiationTransaction Registered

CustomerSurveyProcedure Registered

ServicingIssueProcedure Registered
CardCaseProcedure Registered

ServicingOrderProcedure Registered

CustomerCaseManagementPlan Registered
ServicingMandateAgreement Registered

CustomerCaseProcedure Registered

PromotionalEventManagementPlan Registered

InformationFeedAgreement Registered

SyndicateMembership Registered
ProspectCampaignSpecification Registered

CustomerCaseRootCauseAnalysis Registered

SubCustodianAgreement Registered

AdvertisingCampaignManagementPlan Registered
CustomerCampaignSpecification Registered

CorrespondentBankDirectoryEntry Registered

FinancialInstrumentDirectoryEntry Registered

SupplierAgreement Registered
BrokerAgreement Registered

InformationFeedSwitchOperatingSession Registered

InformationFeedSwitchAdministrativePlan Registered

ServiceProviderAgreement Registered
PartyState Registered

FinancialMarketResearchDirectoryEntry Registered

CounterpartyAdministrativePlan Registered
LocationDirectoryEntry Registered

InformationFeedOperatingSession Registered

GlobalStandardSpecification Registered

ProductandServiceDeploymentDevelopment Registered
FinancialMarketAnalysis Registered

CorrepondentBankRelationshipManagementPlan Registered

SpecialPricingConditionsDirectoryEntry Registered

QuantModelSpecification Registered

LegalEntityDirectoryEntry Registered

FinancialMarketInformationAdministrativePlan Registered
SavingsAccountArrangement Registered

ProductandServiceAssessment Registered

CorporateLoanArrangement Registered

ProductDirectoryEntry Registered
ProductandServiceDiscountAssessment Registered

LoanArrangement Registered

ProductTrainingProcedure Registered

MortgageLoanArrangement Registered

MerchandisingLoanArrangement Registered
CorporateCurrentAccountArrangement Registered

DepositAccountArrangement Registered

CorporateLeaseArrangement Registered

FiduciaryAgreementArrangement Registered
TermDepositArrangement Registered

ConsumerLoanArrangement Registered

ProductorServiceSpecification Registered

LeasingArrangement Registered
DirectDebitArrangement Registered

ManagedInvestmentPortfolioArrangement Registered

DirectDebitMandateDirectoryEntry Registered

LetterOfCreditTransaction Registered

BankGuaranteeArrangement Registered

CreditPositionMeasurement Registered
CashManagementAndAccountServicesArrangement Registered

TradeFinanceArrangement Registered
eTradingWorkbenchOperatingSession Registered

ManagedInvestmentPortfolioAgreement Registered

FactoringArrangement Registered

LockBoxArrangement Registered
CreditFacilityArrangement Registered

ProjectFinanceArrangement Registered

QuotationProcedure Registered

InvestmentAccountArrangement Provisional

ManagedInvestmentPortfolioAnalysis Registered

LimitAndExposureManagementPlan Registered
SyndicatedLoanArrangement Registered

ECM And DCM Arrangement Registered

TradedPositionTransaction Registered

MarketMakingArrangement Registered

CorporateFinanceServicesArrangement Registered
CorporateTaxAdvisoryArrangement Registered

PublicOfferingArrangement Registered

TradingDeskOperatingSession Registered
MarketTradeTransaction Registered

TradingCreditPositionMeasurement Registered

MergersAndAcquisitionArrangement Registered
CreditCardArrangement Registered

CreditCardAuthorizationAssessment Registered

ProgramTradingOperatingSession Registered
TradingPositionManagementPlan Registered

MarketOrderTransaction Registered

SuitabilityAssessment Registered

TradingModelSpecification Registered

PrivatePlacementArrangement Registered
MerchantAcquiringFacilityArrangement Registered

MutualFundAdministrativePlan Registered

CreditChargeCardFinancialCaptureTransaction Registered

TradeMatchingOperatingSession Registered
CardNetworkParticipantFacilityArrangement Registered

HedgeFundAdministrativePlan Registered

CorporateActionProcedure Registered

SecuritiesClearingAndSettlementTransaction Registered

SecuritiesClearingAndSettlementTransaction Registered

MarketAssetValuationProcedure Registered

MarketTradeReportingOperatingSession Registered

CustodyArrangement Registered

MerchantRelationshipAgreement Registered

TrustServicesArrangement Registered
TrustServicesArrangement Registered

CurrencyExchangeTransaction Registered

CreditCardBillingTransaction Registered

UnitTrustAdministrativePlan Registered

SecurityTradingFailsManagementPlan Registered

SecuritiesAllocationTransaction Registered

RewardPointsLog Registered
PaymentExecutionProcedure Registered

CentralCashAllocation Registered

ConsumerAdviceArrangement Registered

FinancialNetworkGatewayAnalysis Registered
ACHFulfillmentOperatingSession Registered

BearerDocumentTransaction Registered

ManagedInvestmentPortfolioArrangement Registered

CustomerTaxObligationArrangement Registered
CardFinancialSettlementProcedure Registered

eCommerceGatewayOperatingSession Registered
BrokeredProductManagementPlan Registered

FinancialGatewayOperatingSession Registered

ChequeProcessingOperatingSession Registered
CardClearingProcedure Registered

ServiceProductArrangement Registered

CorrespondentBankArrangement Registered
PaymentOrderProcedure Registered

FinancialPositionLog Registered

TransactionScheduleArrangement Registered
RewardPointsTransaction Registered

AccountsReceivableProcedure Registered

DelinquentAccountProcedure Registered
LeasingItemAdministrativePlan Registered

CardTransactionSwitchOperatingSession Registered

FinanclalPositionState Registered
DisbursementTransaction Registered

FraudDiagnosisAnalysis Registered

AccountReconciliationProcedure Registered

IssuedDeviceAllocation Registered
OpenItemProcedure Registered

SecuritiesPositionLog Provisional

CounterpartyCreditRiskMeasurement Registered

ProductCombinationArrangement Registered

ChannelActivityLog Registered
IssuedDeviceMeasurement Registered

FraudEvaluationAssessment Registered

CustomerPositionState Registered
CollateralAssetAllocation Registered

ChannelActivityAnalysis Registered

CorporateTreasuryAnalysis Registered

CardCollectionsProcedure Registered

ProductionRiskModelSpecification Registered
CustomerBillingProcedure Registered

CollateralAssetLiquidationProcedure Registered

MarketRiskModelSpecification Registered

CorporateTreasuryManagementPlan Registered

AssetAndLiabilityPortfolioAdministrativePlan Registered
CollateralAssetAdministrativePlan Registered

AssetAndLiabilityPortfolioAnalysis Registered

AssetSecuritizationTransaction Registered

RepoTransaction Registered

CreditRiskModelSpecification Registered
AssetAndLiabilityPortfolioStrategy Registered

BusinessOperationRiskModelSpecification Registered

interestRateGapRiskAnalysis Registered

GuidelineComplianceAssessment Registered

ChannelPortfolioAnalysis Registered

OpertionalRiskModelSpecification Registered
CompetitorAnalysis Registered

FraudModelSpecification Registered

LiquidityRiskModelSpecification Registered

ProductPortfolioAnalysis Registered

CreditAndMarginsStrategy Registered
GeneralMarketResearchDirectoryEntry Registered

CustomerSegmentAnalysis Registered

MarketAssetValuationModelSpecification Registered

ContributionAnalysis Registered
GeneralMarketResearchAnalysis Registered

EconomicCapitalAnalysis Registered

CustomerBehaviorModelSpecification Registered

BranchNetworkAnalysis Registered
ContributionModelSpecification Registered

SegmentStrategy Registered

LegalComplianceAssessment Registered

ProcurementAdministrativePlan Registered

ComplianceReportingAdministrativePlan Registered

SecurityComplianceProcedure Registered
FraudResolutionProcedure Registered

FinancialBookingLog Registered
RegulatoryComplianceAssessment Registered

RegulatoryComplianceAdministrativePlan Registered

SecurityComplianceAssessment Registered

SupplierMembership Registered

EnterpriseBillingAndPaymentsProcedure Registered
FixedAssetRegisterAdministrativePlan Registered

BuildingAdministrativePlan Registered

InternalAuditAssessment Registered

ITSystemsPlatformOperatingSession Registered

HumanResourcesStrategy Registered

HelpDeskOperatingSession Registered
EmployeeAnalysis Registered

FinancialStatementsAnalysis Registered

FinancialComplianceProcedure Registered

ITSystemAssessment Registered

InvestorMembership Registered

ITSystemAdministrativePlan Registered
CorporatePartnerRelationshipManagementPlan Registered

EnterpriseCommunicationManagementPlan Registered

AlliancePartnerRelationshipManagementPlan Registered

TaxAdministrationManagementPlan Registered

EmployeeTrainingAdministrativePlan Registered

DevelopmentEnvironmentAdministrativePlan Registered

FinancialControlAssessment Registered
RegulatoryAndLegalAuthorityRelationshipManageme
ntPlan Registered

RecruitmentProcedure Registered

EmployeeAllocation Registered

ProductsAndServicesStrategy Registered

BusinessArchitectureSpecification Registered
ManagementManualSpecification Registered

EmployeeAgreement Registered

CorrespondenceOperatingSession Registered

EmployeeTravelAndExpensesAdministrativePlan Registered

EmployeeDirectoryEntry Registered

EnterpriseContinuityAssuranceManagementPlan Registered
ArchiveOperatingSession Registered

EmployeeCertificationAssessment Registered

DocumentDirectoryEntry Registered

EmployeeAccessAssessment Registered

IntellectualPropertyAdministrativePlan Registered

EnterpriseStrategy Registered
IntellectualPropertyExchangeOperatingSession Registered

EmployeePayrollProcedure Registered

EmployeeBenefitsAdministrativePlan Registered

CorporatePolicySpecification Registered

StandingOrderArrangement Provisional
DocumentServiceProcedure Obsolete

CustomerPrecedentsProcedure Obsolete

CreditCardTransactionExecutionProcedure Provisional

CustomerProductsandServicesDirectoryEntry Provisional
EmployeePaymentServicesArrangement Provisional

DunningProcedure Obsolete

AccountBalanceSweepingArrangement Provisional
CreditCardTransactionProcedure Provisional

Obsolete

CreditCardPositionLog Provisional
NotionalPoolingArrangement Provisional

VirtualAccountArrangement Provisional
InternalBankAccountArrangement Provisional
Documentation
BIAN v9.1 -- Functional Patterns

Functional Pattern

Enroll

Catalog

Agree Terms

Analyze

Assess

Administer

Design

Direct

Develop

Manage

Fulfill

Track

Transact
Advise

Maintain

Monitor

Operate

Process

Allocate
9.1 -- Functional Patterns

Description

Maintain a membership for some group or related collection of parties. Example: Administer the
membership status of a syndicate of investors.

Capture and maintain reference information about some type of entitity.

Maintain the terms and conditions that apply to a commercial relationship. Example: Define and
maintain the terms govering the contratcual relationship with a customer.

Analyze the performance or behavior of some on-going activity or entity.

Examples: Provide behavioral insights and analysis into customer behavior and analyze financial
market activity in order to identify opportunities, define pricing and evaluate risks.

Analyze the performance or behavior of some on-going activity or entity. Examples: Provide
behavioral insights and analysis into customer behavior and analyze financial market activity in
order to identify opportunities, define pricing and evaluate risks.
To test or assess an entity, possibly against some formal qualification or certification
requirement. Examples: Perform regulatory tests on a proposed financial transaction and check
a new offer conforms to an existing contractual agreement.
Handle and assign the day to day activities, capture time, costs and income for an operational
unit.

Example: Administer the time reporting and billing for the specialist sales support team.
Create and maintain a design for a procedure, product/service model or other such entity.
Example: Create and maintain product designs and analytical models.
Define the policies, goals & objectives and strategies for an organizational entity or unit.
Example: Direct a division of the enterprise.
To build or enhance something, typically an IT production systems. Includes development,
Assessment and deployment activities. Example: Build, enhance, test and deploy a major
enhancement to a production product processing system.

Oversee the working of a business unit, assign work, manage against a plan and troubleshoot
issues. Example: Manage the day to day activities at a bank branch location.

Fulfill any scheduled and ad-hoc obligations under a service arrangement,within <SD>

Example: Perform the scheduled (e.g. statements, standing orders) and ad-hoc/requested (e.g.
balance inquiries, fund transfers) fulfillment tasks for a customer current account facility.
Maintain a log of transactions or activity, typically a financial account/journal or a log of activity
to support behavioral analysis.
Examples: Maintain a financial journal of transactions processed for a product or service and
maintain a log of customer events and activity for subsequent analysis.
Execute a well-bounded financial transaction/task, typically involving largely
automated/structured fulfillment processing. Example: Execute a payment transaction.
Provide specialist advice and/or support as an ongoing service or for a specific task/event.
Handle the provision of specialist advice/expertise
Provide a maintenance service and repair devices/equipment as necessary.
Example: Establish a maintenance and repair program covering the PC technology used in the
central offices.
Monitor and define the status/rating of some entity. Examples: Monitor the status and key
indicators of a customer to influence on-line interactions and track the status of issued cards for
security and access control.
Operate equipment and/or a largely automated facility. Example: Operate the bank's internal
intranet facility.
Complete work tasks following a defined procedure in support of general office activities and
product and service delivery. Example: Process the evaluation and completion of customer
offers.
Maintain an inventory or holding of some resource and make assignments/allocations as
requested.
Example: Track the inventory and administer the distribution of central cash holdings
throughout the branch & ATM network.
Supported Actions

Update, Retrieve, Register, Initiate, Exchange, Grant, Control,

Activate, Configure, Feedback, Request, Notify
Update, Request, Retrieve, Feedback, Notify, Activate,
Configure, Control, Initiate, Register, Execute, Exchange
Activate, Evaluate, Update, Exchange, Notify, Configure,
Retrieve, Grant, Request, Control, Feedback

Execute, Notify, Request, Configure, Activate, Retrieve,

Evaluate, Feedback

Configure, Activate, Feedback, Grant, Request, Execute,

Retrieve, Notify, Exchange, Evaluate

Request, Configure, Control, Capture, Activate, Exchange,

Grant, Update, Retrieve, Feedback, Create, Notify
Exchange, Notify, Update, Create, Feedback, Configure,
Request, Control, Capture, Activate, Retrieve
Grant, Retrieve, Configure, Exchange, Create, Request,
Activate, Capture, Feedback, Notify

Configure, Update, Exchange, Activate, Control, Retrieve,

Create, Request, Feedback, Notify, Capture

Control, Exchange, Capture, Retrieve, Create, Activate,

Feedback, Request, Grant, Notify, Update, Configure

Configure, Retrieve, Notify, Feedback, Activate, Control,

Initiate, Execute, Update, Request, Exchange

Feedback, Capture, Notify, Activate, Control, Initiate,

Configure, Retrieve, Update
Feedback, Retrieve, Initiate, Update, Configure, Execute,
Exchange, Notify, Control, Activate, Request
Exchange, Feedback, Retrieve, Request, Initiate, Activate,
Execute, Control, Update, Notify, Configure

Request, Notify, Control, Activate, Update, Retrieve, Feedback,

Initiate, Configure, Execute

Request, Exchange, Retrieve, Execute, Initiate, Configure,

Activate, Control, Notify, Capture, Feedback
Exchange, Execute, Feedback, Update, Notify, Initiate,
Retrieve, Control, Activate, Request, Configure

Update, Exchange, Control, Initiate, Notify, Feedback, Execute,

Configure, Retrieve, Request, Activate

Notify, Retrieve, Exchange, Control, Activate, Provide,

Feedback, Capture, Update, Configure
BIAN Service Landscape v9.1 -- Service Operations

Business Area Business Domain Business Domain2 Service Domain

Sales and Service Customer Management Customer

Relationship
Management

Reference Data Product Management Product Deployment

Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Customer Campaign
Sales and Service Sales Execution
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product
Execution Operations Account Management Customer Position

Operations and Product Specific

Execution Fulfilment Cards Card Capture
Operations and Cross Product
Execution Operations Account Management Position Management
Card Terminal
Sales and Service Channel Specific Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Market Information
Reference Data Market Data Management
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Customer Event
Sales and Service Customer Management History
Operations and Cross Product
Execution Operations Payments Cheque Processing
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Interbank
Relationship
Reference Data External Agency Management
Regulatory And Legal
Business Support Corporate Relations Authority
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Branch Currency
Sales and Service Channel Specific Distribution
Transaction
Sales and Service Cross Channel Authorization
Operations and Cross Product
Execution Operations Operational Services Card Collections
Sales and Service Channel Specific eBranch Operations
Product Expert Sales
Sales and Service Sales Support

Sales and Service Marketing Customer Surveys

Risk and
Compliance Models Credit Risk Models
Sales and Service Servicing Card Case
Branch Currency
Sales and Service Channel Specific Distribution
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Cross Product
Execution Operations Account Management Customer Position
Sales and Service Sales Customer Offer

Product Inventory
Sales and Service Channel Specific Distribution
Operations and Product Specific
Execution Fulfilment Cards Credit Card
IT Standards And
Business Support IT Management Guidelines
Contact Center
Sales and Service Channel Specific Management
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Sales and Service Sales Customer Offer

Sales and Service Sales Product Matching

Sales and Service Cross Channel Customer Workbench

Systems
Business Support IT Management Administration
Customer Case
Sales and Service Servicing Management

Reference Data Party Customer Profile

Operations and Cross Product
Execution Operations Account Management Position Management
Operations and Cross Product
Execution Operations Account Management Product Combination

Operations and Cross Product Leasing Item

Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Customer
Relationship
Sales and Service Customer Management Management
Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Cross Product
Execution Operations Operational Services Disbursement
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Sales and Service Cross Channel Point of Service

Sales and Service Cross Channel Session Dialogue

Reference Data Product Management Product Deployment

Sales and Service Marketing Customer Surveys

Lead/Opportunity
Sales and Service Sales Management
Sales and Service Cross Channel Contact Routing
Operations and Cross Product
Execution Operations Operational Services Disbursement
Party Lifecycle
Sales and Service Sales Management
Risk and Customer Behavior
Compliance Models Models

Reference Data Product Management Product Deployment

 Sales Product
Sales and Service Customer Management Agreement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit

Sales and Service Sales Commissions

Systems
Business Support IT Management Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Cross Product
Execution Operations Payments Payment Order
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Document Management
Business Support and Archive Correspondence
Customer Campaign
Sales and Service Marketing Management
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

Reference Data Product Management Product Deployment

Operations and Cross Product
Execution Operations Account Management Product Combination
Location Data
Reference Data Market Data Management

Customer Case
Sales and Service Servicing Management
Product Inventory
Sales and Service Channel Specific Distribution
Financial Market
Reference Data Market Data Analysis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit

Sales and Service Cross Channel Point of Service

Operations and Cross Product
Execution Operations Account Management Product Combination
Customer Campaign
Sales and Service Marketing Management
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
 Non-IT and Non-HR
Business Support Enterprise Services Legal Compliance
Document Management
Business Support and Archive Correspondence
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility

Sales and Service Customer Management Account Recovery

Product Inventory
Sales and Service Channel Specific Distribution
Risk and
Compliance Business Analysis Segment Direction

Business Support Business Direction Business Architecture

Business Support Business Direction Business Architecture

Risk and Customer Behavior
Compliance Models Models
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate

Sales and Service Marketing Customer Surveys

Reference Data Product Management Product Directory

Customer Product
Sales and Service Customer Management And Service Eligibility

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Customer Event
Sales and Service Customer Management History
Sales and Service Sales Product Matching
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Public Reference Data
Reference Data Market Data Management

Sales and Service Servicing Payment Initiation

Product Broker
Reference Data External Agency Agreement
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Document Management
Business Support and Archive Correspondence
Operations and Cross Product
Execution Operations Account Management Customer Position
Systems
Business Support IT Management Administration
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Case Root Cause
Sales and Service Servicing Analysis

Sales and Service Customer Management Account Recovery

Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit

Sales and Service Cross Channel Party Authentication

Sales and Service Servicing Card Case

Operations and Product Specific
Execution Fulfilment Cards Card Capture

Operations and Product Specific

Execution Fulfilment Cards Card Authorization
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Customer Event
Sales and Service Customer Management History
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Financial Market
Reference Data Market Data Analysis
Sales and Service Servicing Servicing Mandate
Operations and Cross Product
Execution Operations Payments Card Clearing

Reference Data Product Management Product Deployment

Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway

Sales and Service Servicing Payment Initiation

Branch Location
Sales and Service Channel Specific Management
 Contact Center
Sales and Service Channel Specific Management
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Product Inventory
Sales and Service Channel Specific Item Management
Risk and
Compliance Business Analysis Customer Portfolio
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Card Terminal
Sales and Service Channel Specific Operation
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Sales and Service Servicing Servicing Mandate

Operations and Cross Product Central Cash
Execution Operations Payments Handling
Risk and Regulations and Regulatory
Compliance Compliance Compliance
Customer Behavior
Sales and Service Customer Management Insights
Party Lifecycle
Sales and Service Sales Management
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Product Expert Sales
Sales and Service Sales Support
Knowledge and
Intellectual Property
Business Support Management Management Manual
ATM Network
Sales and Service Channel Specific Operations

Sales and Service Sales Customer Offer

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Financial Market
Reference Data Market Data Analysis
 Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption

Operations and Product Specific

Execution Fulfilment Loans and Deposits Fiduciary Agreement
Branch Currency
Sales and Service Channel Specific Distribution
Customer Access
Sales and Service Customer Management Entitlement

Business Support Business Direction Business Architecture

Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Customer Credit
Sales and Service Customer Management Rating
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan

Sales and Service Cross Channel Customer Workbench

Risk and
Compliance Models Credit Risk Models

Sales and Service Sales Product Matching

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Business Support IT Management System Development

Business Support IT Management System Development

Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan

Product Inventory
Sales and Service Channel Specific Distribution
Commission
Sales and Service Sales Agreement
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis

Reference Data Product Management Product Deployment

Sales and Service Customer Management Account Recovery

Risk and
Compliance Models Fraud Model
Sales and Service Cross Channel Session Dialogue
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway

Sales and Service Customer Management Account Recovery

Sales and Service Cross Channel Point of Service

Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan

Sales and Service Servicing Servicing Mandate

Risk and Regulations and
Compliance Compliance Fraud Resolution

Reference Data Product Management Product Design

Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Card Terminal
Sales and Service Channel Specific Operation
Operations and Cross Product
Execution Operations Operational Services Card Collections
IT Standards And
Business Support IT Management Guidelines
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Interbank
Relationship
Reference Data External Agency Management
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Contact Center
Sales and Service Channel Specific Management

Branch Currency
Sales and Service Channel Specific Distribution
 Customer Campaign
Sales and Service Sales Execution

Customer Product
Sales and Service Customer Management And Service Eligibility
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Market Data Switch
Reference Data Market Data Operation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan

Reference Data Party Customer Profile

Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Risk and Customer Behavior
Compliance Models Models

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services

Sales and Service Cross Channel Customer Workbench

Product Inventory
Sales and Service Channel Specific Distribution
Knowledge and
Intellectual Property
Business Support Management Management Manual
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Contact Center
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Customer Campaign
Sales and Service Marketing Design
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
ATM Network
Sales and Service Channel Specific Operations
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration

Operations and Product Specific

Execution Fulfilment Loans and Deposits Savings Account
Sales and Service Marketing Brand Management

Customer Behavior
Sales and Service Customer Management Insights
Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Cross Product Central Cash
Execution Operations Payments Handling
ATM Network
Sales and Service Channel Specific Operations
Customer Campaign
Sales and Service Sales Execution

Risk and Regulations and

Compliance Compliance Compliance Reporting

Operations and Cross Product Securities Position

Execution Operations Account Management Keeping
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Special Pricing
Reference Data Product Management Conditions
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Customer Campaign
Sales and Service Sales Execution
Branch Location
Sales and Service Channel Specific Management

Regulatory And Legal

Business Support Corporate Relations Authority
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
 Branch Currency
Sales and Service Channel Specific Distribution
Customer Campaign
Sales and Service Sales Execution

Sales and Service Cross Channel Contact Handler

Risk and
Compliance Business Analysis Product Portfolio

Sales and Service Cross Channel Party Authentication

Sales and Service Sales Sales Product

Market Data Switch
Reference Data Market Data Operation
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Risk and Regulations and
Compliance Compliance Compliance Reporting
Servicing Event
Sales and Service Cross Channel History
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit

Sales and Service Servicing Payment Initiation

Product Broker
Reference Data External Agency Agreement
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration

Reference Data Product Management Product Directory

Sales and Service Sales Customer Offer

Public Reference Data
Reference Data Market Data Management
Party Reference Data
Sales and Service Customer Management Directory
Operations and Cross Product Card Financial
Execution Operations Payments Settlement

Reference Data Product Management Product Deployment

Product Quality
Reference Data Product Management Assurance
Contact Center
Sales and Service Channel Specific Operations
Operations and Cross Product
Execution Operations Payments Cheque Processing
Sales and Service Cross Channel Session Dialogue
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Operations and Product Specific Cash Management
Execution Fulfilment Trade Banking And Account Services
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange

Business Support IT Management Production Release

Operations and Cross Product
Execution Operations Operational Services Card Collections
Operations and Cross Product
Execution Operations Operational Services Card Collections
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization

Sales and Service Marketing Promotional Events

Risk and Regulations and
Compliance Compliance Fraud Resolution

Reference Data Product Management Product Deployment

Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Market Information
Reference Data Market Data Management
Sales and Service Cross Channel Point of Service
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan

Sales and Service Customer Management Account Recovery

Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis

Reference Data Product Management Product Design

Sales and Service Sales Sales Product

Reference Data Product Management Product Training

Sales and Service Customer Management Account Recovery

Reference Data Product Management Product Deployment

Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Party Lifecycle
Sales and Service Sales Management
Operations and Cross Product Open Item
Execution Operations Operational Services Management

Operations and Product Specific

Execution Fulfilment Loans and Deposits Term Deposit
Prospect Campaign
Sales and Service Sales Execution
Customer Behavior
Sales and Service Customer Management Insights
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement

Sales and Service Marketing Customer Surveys

Sales and Service Servicing Customer Case

Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio

Operations and Product Specific

Execution Fulfilment Loans and Deposits Current Account
Party Lifecycle
Sales and Service Sales Management
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services

Reference Data Product Management Product Deployment

Sales and Service Sales Customer Offer

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Sales and Service Sales Underwriting
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Risk and
Compliance Business Analysis Market Research
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Prospect Campaign
Management
Risk and
Compliance Models Credit Risk Models

Sales and Service Servicing Customer Case

Sales and Service Cross Channel Session Dialogue

Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Document Management
Business Support and Archive Correspondence
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account

Customer Product
Sales and Service Customer Management And Service Eligibility
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management

Regulatory And Legal

Business Support Corporate Relations Authority

Operations and Product Specific

Execution Fulfilment Wholesale Trading Suitability Checking
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Cross Product
Execution Operations Payments Financial Gateway
Sales Product
Sales and Service Customer Management Agreement
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Customer Case
Sales and Service Servicing Management

Reference Data Product Management Product Deployment

Risk and
Compliance Business Analysis Product Portfolio
Operations and Cross Product
Execution Operations Collateral Administration Collections

Business Support IT Management System Development

Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Special Pricing
Reference Data Product Management Conditions
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Customer Campaign
Sales and Service Marketing Management
Prospect Campaign
Sales and Service Sales Execution
Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management

Sales and Service Customer Management Account Recovery

Operations and Cross Product
Execution Operations Account Management Transaction Engine
Card Terminal
Sales and Service Channel Specific Operation
Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Branch Location
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan

Advanced Voice
Sales and Service Channel Specific Services Management

Sales and Service Cross Channel Contact Routing

Operations and Cross Product
Execution Operations Operational Services Customer Billing

Product Expert Sales

Sales and Service Sales Support

Sales and Service Sales Sales Product

Sales and Service Channel Specific eBranch Management

Special Pricing
Reference Data Product Management Conditions
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Customer Credit
Sales and Service Customer Management Rating
Prospect Campaign
Sales and Service Sales Execution
Sales Product
Sales and Service Customer Management Agreement
Customer Campaign
Sales and Service Marketing Design
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
ATM Network
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Branch Currency
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration

Business Support Business Direction Business Architecture

Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan

Sales and Service Sales Product Matching

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Cross Product
Execution Operations Account Management Customer Position
IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

Business Support IT Management Production Release

Operations and Cross Product
Execution Operations Operational Services Customer Billing
Sales and Service Servicing Servicing Mandate
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

Reference Data Product Management Product Design

Risk and Customer Behavior
Compliance Models Models
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Sales and Service Cross Channel Customer Workbench

Operations and Cross Product Central Cash
Execution Operations Payments Handling
Prospect Campaign
Sales and Service Sales Execution
Customer Case
Sales and Service Servicing Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan

Sales and Service Cross Channel Contact Handler

Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Operations and Cross Product
Execution Operations Payments Payment Order
Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Cross Product
Execution Operations Payments Card Clearing

Operations and Product Specific Investment Portfolio

Execution Fulfilment Investment Management Analysis

Customer Product
Sales and Service Customer Management And Service Eligibility

Sales and Service Cross Channel Party Authentication

Risk and
Compliance Models Fraud Model
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Sales and Service Customer Management Account Recovery

Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Product Broker
Reference Data External Agency Agreement
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Product Inventory
Sales and Service Channel Specific Distribution

Sales and Service Customer Management Account Recovery

Business Support IT Management System Development

Operations and Product Specific

Execution Fulfilment Loans and Deposits Consumer Loan
Market Data Switch
Reference Data Market Data Operation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Customer Event
Sales and Service Customer Management History

Reference Data Product Management Product Deployment

Case Root Cause
Sales and Service Servicing Analysis

Reference Data Product Management Product Training

Sales and Service Sales Product Matching

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Knowledge and
Intellectual Property
Business Support Management Management Manual
Card Terminal
Sales and Service Channel Specific Administration
Sales Product
Sales and Service Customer Management Agreement

Reference Data Product Management Product Directory

Regulatory And Legal

Business Support Corporate Relations Authority
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Branch Location
Sales and Service Channel Specific Management
ATM Network
Sales and Service Channel Specific Operations
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Risk and Customer Behavior
Compliance Models Models

Business Support IT Management Production Release

Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Sales and Service Servicing Card Case
Market Data Switch
Reference Data Market Data Operation
Market Information
Reference Data Market Data Management

Reference Data Product Management Product Training

Branch Currency
Sales and Service Channel Specific Management
Commission
Sales and Service Sales Agreement
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Branch Currency
Sales and Service Channel Specific Distribution

Sales and Service Customer Management Customer Agreement

Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Operations and Cross Product
Execution Operations Collateral Administration Collections

Operations and Product Specific

Execution Fulfilment Wholesale Trading ECM And DCM
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Location Data
Reference Data Market Data Management
Sales and Service Sales Commissions
Operations and Cross Product Central Cash
Execution Operations Payments Handling

Operations and Product Specific

Execution Fulfilment Cards Card Capture
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Risk and Customer Behavior
Compliance Models Models
Card Terminal
Sales and Service Channel Specific Operation

Operations and Cross Product

Execution Operations Collateral Administration Collections

Sales and Service Cross Channel Session Dialogue

Servicing Event
Sales and Service Cross Channel History
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Party Reference Data
Sales and Service Customer Management Directory
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Financial Market
Reference Data Market Data Analysis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Sales and Service Marketing Customer Surveys

Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management

Sales and Service Cross Channel Customer Workbench

Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution

Reference Data Product Management Product Directory

Reference Data Product Management Product Deployment

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Sales and Service Cross Channel Party Authentication

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product
Execution Operations Account Management Product Combination
Card Terminal
Sales and Service Channel Specific Operation
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Reference Data Product Management Product Training

Transaction
Sales and Service Cross Channel Authorization
Operations and Cross Product
Execution Operations Payments Financial Gateway
Risk and
Compliance Models Fraud Model
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Party Reference Data
Sales and Service Customer Management Directory

Business Support Business Direction Business Architecture

Customer Event
Sales and Service Customer Management History

Risk and Bank Portfolio and

Compliance Treasury Asset Securitization

Sales and Service Marketing Customer Surveys

Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation

Customer Product
Sales and Service Customer Management And Service Eligibility

Sales and Service Sales Product Matching

Risk and Bank Portfolio and
Compliance Treasury Asset Securitization

Business
Sales and Service Marketing Development

Sales and Service Cross Channel Interactive Help

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Payments Financial Gateway
Party Lifecycle
Sales and Service Sales Management

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Special Pricing
Reference Data Product Management Conditions

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services

Operations and Product Specific

Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Risk and
Compliance Models Credit Risk Models
Sales and Service Cross Channel Session Dialogue
Operations and Cross Product Card Financial
Execution Operations Payments Settlement

Sales and Service Marketing Brand Management

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services

Reference Data Product Management Product Training

Sales and Service Customer Management Customer Agreement

Reference Data Product Management Product Training

Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Operations and Cross Product
Execution Operations Account Management Customer Position
Market Data Switch
Reference Data Market Data Operation
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Contact Center
Sales and Service Channel Specific Operations
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption

Business Support Business Direction Business Architecture

Reference Data Product Management Product Training

Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Business
Sales and Service Marketing Development

Business Support Business Direction Business Architecture

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
ATM Network
Sales and Service Channel Specific Operations
Customer Campaign
Sales and Service Marketing Management
Prospect Campaign
Sales and Service Sales Execution
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption

Sales and Service Cross Channel Session Dialogue

Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Risk and
Compliance Models Credit Risk Models
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Prospect Campaign
Sales and Service Sales Execution
Sales and Service Cross Channel Party Authentication
Operations and Cross Product
Execution Operations Account Management Product Combination

Sales and Service Channel Specific eBranch Operations

Sales and Service Servicing Servicing Order

Operations and Cross Product
Execution Operations Payments Payment Order
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Customer Campaign
Sales and Service Marketing Management
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Party Lifecycle
Sales and Service Sales Management
Customer Campaign
Sales and Service Marketing Management
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Reference Data Product Management Product Deployment

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Risk and
Compliance Business Analysis Customer Portfolio
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory

Advanced Voice
Sales and Service Channel Specific Services Management
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Branch Currency
Sales and Service Channel Specific Distribution

Reference Data Product Management Product Training

Business Support Business Direction Business Architecture

Sales and Service Sales Commissions

Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking
 Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Document Management
Business Support and Archive Correspondence
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services

Sales and Service Marketing Brand Management

Systems
Business Support IT Management Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan

Sales and Service Customer Management Customer Agreement

Risk and Regulations and
Compliance Compliance Guideline Compliance

Sales and Service Sales Commissions

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization

Reference Data Product Management Product Deployment

Reference Data Product Management Product Directory

Risk and
Compliance Models Credit Risk Models
Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Risk and
Compliance Business Analysis Competitor Analysis
IT Standards And
Business Support IT Management Guidelines

Sales and Service Sales Customer Offer

Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Sales and Service Customer Management Customer Agreement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Risk and Regulations and

Compliance Compliance Compliance Reporting
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility

Sales and Service Servicing Servicing Order

Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing

Sales and Service Cross Channel Customer Workbench

Document Management
Business Support and Archive Document Library
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis

Sales and Service Servicing Payment Initiation

Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Sales and Service Cross Channel Session Dialogue
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Customer Event
Sales and Service Customer Management History

Sales and Service Cross Channel Contact Routing

Sales and Service Servicing Customer Case
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Financial Market
Reference Data Market Data Analysis

Reference Data Product Management Product Deployment

Market Information
Reference Data Market Data Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
 Market Information
Reference Data Market Data Management
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking

Operations and Cross Product

Execution Operations Account Management Transaction Engine
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory

Market Information
Reference Data Market Data Management

Reference Data Product Management Product Directory

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Risk and Regulations and
Compliance Compliance Guideline Compliance
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Servicing Activity
Sales and Service Cross Channel Analysis
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Interbank
Relationship
Reference Data External Agency Management

Sales and Service Channel Specific eBranch Management

Operations and Cross Product
Execution Operations Account Management Position Keeping

Sales and Service Sales Product Matching

Case Root Cause

Sales and Service Servicing Analysis
Customer Case
Sales and Service Servicing Management
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Prospect Campaign
Sales and Service Sales Execution
 Interbank
Relationship
Reference Data External Agency Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit

Sales and Service Cross Channel Contact Handler

Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Cross Product
Execution Operations Operational Services Card Collections
Operations and Cross Product
Execution Operations Operational Services Customer Billing

Sales and Service Cross Channel Contact Routing

Sales Product
Sales and Service Customer Management Agreement
Customer Credit
Sales and Service Customer Management Rating

Reference Data Party Legal Entity Directory

Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Customer Product
Sales and Service Customer Management And Service Eligibility
ATM Network
Sales and Service Channel Specific Operations

Sales and Service Sales Commissions

Business Support IT Management System Development

Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Regulatory And Legal
Business Support Corporate Relations Authority
Market Information
Reference Data Market Data Management
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Branch Location
Sales and Service Channel Specific Management
Product Broker
Reference Data External Agency Agreement
 Business
Sales and Service Marketing Development
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling

Business Command and Business Unit

Business Support Control Management
Operations and Cross Product
Execution Operations Collateral Administration Collections

Sales and Service Customer Management Customer Agreement

Contact Center
Sales and Service Channel Specific Operations
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Risk and Regulations and Regulatory
Compliance Compliance Compliance
Document Management
Business Support and Archive Correspondence
Regulatory And Legal
Business Support Corporate Relations Authority

Sales and Service Servicing Customer Case

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan

Business Support IT Management System Development

Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Public Reference Data
Reference Data Market Data Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Lead/Opportunity
Sales and Service Sales Management
Operations and Cross Product
Execution Operations Payments Card Clearing
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing

Sales and Service Cross Channel Session Dialogue

Reference Data Product Management Product Design

Sales and Service Sales Underwriting

Branch Currency
Sales and Service Channel Specific Distribution
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Market Data Switch
Reference Data Market Data Operation
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Risk and
Compliance Business Analysis Product Portfolio
IT Standards And
Business Support IT Management Guidelines
Branch Location
Sales and Service Channel Specific Management
ATM Network
Sales and Service Channel Specific Operations
Systems
Business Support IT Management Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Operations and Cross Product
Execution Operations Account Management Accounts Receivable

Sales and Service Marketing Brand Management

Business Command and Business Unit
Business Support Control Management
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing

Sales and Service Channel Specific eBranch Management

Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
 Market Information
Reference Data Market Data Management
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling

Sales and Service Cross Channel Session Dialogue

Card Terminal
Sales and Service Channel Specific Administration
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Cross Product
Execution Operations Payments Payment Execution
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Customer
Relationship
Sales and Service Customer Management Management
Servicing Activity
Sales and Service Cross Channel Analysis
Systems
Business Support IT Management Administration

Sales and Service Marketing Brand Management

Sales and Service Cross Channel Party Authentication

Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Market Data Switch
Reference Data Market Data Operation
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Operations and Cross Product
Execution Operations Collateral Administration Collections
Customer Event
Sales and Service Customer Management History
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Customer Event
Sales and Service Customer Management History
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange

Sales and Service Marketing Customer Surveys

Advanced Voice
Sales and Service Channel Specific Services Management
Party Reference Data
Sales and Service Customer Management Directory
Risk and
Compliance Business Analysis Segment Direction
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Cross Product
Execution Operations Payments Correspondent Bank

Reference Data Product Management Product Training

Customer Campaign
Sales and Service Sales Execution
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Operations and Product Specific
Execution Fulfilment Wholesale Trading Suitability Checking

Sales and Service Cross Channel Point of Service

Customer Campaign
Sales and Service Marketing Management
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Customer
Relationship
Sales and Service Customer Management Management
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Case Root Cause
Sales and Service Servicing Analysis
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Product Broker
Reference Data External Agency Agreement

Advanced Voice
Sales and Service Channel Specific Services Management
Customer
Relationship
Sales and Service Customer Management Management
Document Management
Business Support and Archive Correspondence
Operations and Cross Product
Execution Operations Payments Cheque Processing

Sales and Service Cross Channel Customer Workbench

Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Risk and
Compliance Business Analysis Customer Portfolio

Sales and Service Servicing Card Case

Commission
Sales and Service Sales Agreement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Risk and Regulations and
Compliance Compliance Fraud Resolution

Sales and Service Cross Channel Point of Service

Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Customer Behavior
Sales and Service Customer Management Insights
Risk and
Compliance Models Fraud Model
Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Servicing Event
Sales and Service Cross Channel History

Sales and Service Servicing Customer Case

Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing

Product Broker
Reference Data External Agency Agreement
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Customer Campaign
Sales and Service Marketing Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services

Sales and Service Cross Channel Point of Service

Sales and Service Marketing Customer Surveys

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Reference Data Product Management Product Deployment

Card Terminal
Sales and Service Channel Specific Operation
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Branch Currency
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Advanced Voice
Sales and Service Channel Specific Services Operations
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Sales and Service Cross Channel Session Dialogue
Business
Sales and Service Marketing Development
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Knowledge and
Intellectual Property
Business Support Management Management Manual
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Cross Product
Execution Operations Payments Cheque Processing

Business Support IT Management Production Release

Operations and Cross Product
Execution Operations Payments Cheque Processing
Operations and Cross Product
Execution Operations Account Management Transaction Engine
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio

Sales and Service Cross Channel Contact Handler

Sales and Service Servicing Servicing Mandate

Case Root Cause
Sales and Service Servicing Analysis
Public Reference Data
Reference Data Market Data Management
Contact Center
Sales and Service Channel Specific Operations
Product Quality
Reference Data Product Management Assurance

Sales and Service Sales Commissions

Sales and Service Cross Channel Point of Service
Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
Customer Campaign
Sales and Service Sales Execution
Product Broker
Reference Data External Agency Agreement
Systems
Business Support IT Management Administration
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Risk and
Compliance Models Credit Risk Models
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Prospect Campaign
Management
Risk and Customer Behavior
Compliance Models Models

Sales and Service Sales Product Matching

ATM Network
Sales and Service Channel Specific Operations
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
Customer
Relationship
Sales and Service Customer Management Management
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Knowledge and
Intellectual Property
Business Support Management Management Manual

Reference Data Product Management Product Design

Financial Market
Reference Data Market Data Analysis
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Risk and
Compliance Business Analysis Market Analysis
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit

Product Quality
Reference Data Product Management Assurance
Customer Campaign
Sales and Service Marketing Management

Business Support IT Management Production Release

Business Command and Business Unit
Business Support Control Management
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
 Knowledge and
Intellectual Property
Business Support Management Management Manual
Contact Center
Sales and Service Channel Specific Management

Sales and Service Cross Channel Interactive Help

Case Root Cause
Sales and Service Servicing Analysis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Risk and Customer Behavior
Compliance Models Models
Card Terminal
Sales and Service Channel Specific Operation

Customer Campaign
Sales and Service Marketing Design
Regulatory And Legal
Business Support Corporate Relations Authority

Business Support Business Direction Business Architecture

Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Operations and Cross Product
Execution Operations Collateral Administration Collections

Sales and Service Servicing Card Case

Document Management
Business Support and Archive Correspondence

Business Support IT Management Production Release

Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Product Quality
Reference Data Product Management Assurance
Sales and Service Cross Channel Point of Service
Operations and Cross Product
Execution Operations Payments Correspondent Bank

Customer Case
Sales and Service Servicing Management
Branch Currency
Sales and Service Channel Specific Management
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling

Sales and Service Sales Sales Product

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Sales and Service Marketing Brand Management
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Sales and Service Marketing Advertising

Product Broker
Reference Data External Agency Agreement

Sales and Service Marketing Customer Surveys

Sales and Service Customer Management Customer Agreement

Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services

Sales and Service Channel Specific eBranch Management

Party Reference Data
Sales and Service Customer Management Directory

Operations and Product Specific Investment Portfolio

Execution Fulfilment Investment Management Planning

Sales and Service Sales Commissions

Reference Data Party Customer Profile

ATM Network
Sales and Service Channel Specific Operations

Reference Data Product Management Product Design

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Servicing Event
Sales and Service Cross Channel History
Customer Campaign
Sales and Service Sales Execution
Risk and
Compliance Business Analysis Customer Portfolio
Operations and Cross Product
Execution Operations Payments ACH Fulfillment

Sales and Service Cross Channel Customer Workbench

Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Sales and Service Marketing Promotional Events

Risk and Regulations and
Compliance Compliance Compliance Reporting

Operations and Cross Product

Execution Operations Operational Services Disbursement

Operations and Product Specific

Execution Fulfilment Trade Banking Direct Debit Mandate
Risk and
Compliance Models Credit Risk Models
Location Data
Reference Data Market Data Management
Branch Location
Sales and Service Channel Specific Management
Market Data Switch
Reference Data Market Data Operation

Operations and Product Specific

Execution Fulfilment Wholesale Trading ECM And DCM
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Reference Data Product Management Product Deployment

Sales and Service Servicing Servicing Order

Sales and Service Cross Channel Party Authentication

Market Data Switch
Reference Data Market Data Operation
Advanced Voice
Sales and Service Channel Specific Services Operations
Contact Center
Sales and Service Channel Specific Operations

Sales and Service Cross Channel Interactive Help

Operations and Cross Product Reward Points
Execution Operations Account Management Account

Operations and Cross Product

Execution Operations Account Management Product Combination

Reference Data Product Management Product Directory

Product Inventory
Sales and Service Channel Specific Item Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Customer Event
Sales and Service Customer Management History
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Systems
Business Support IT Management Administration
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Branch Currency
Sales and Service Channel Specific Management
Customer Campaign
Sales and Service Sales Execution
Risk and
Compliance Models Credit Risk Models

Sales and Service Sales Customer Offer

Regulatory And Legal
Business Support Corporate Relations Authority
Customer Access
Sales and Service Customer Management Entitlement
Knowledge and
Intellectual Property
Business Support Management Management Manual
Branch Currency
Sales and Service Channel Specific Management
Knowledge and
Intellectual Property
Business Support Management Management Manual
Interbank
Relationship
Reference Data External Agency Management
 Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Branch Currency
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Sales and Service Channel Specific eBranch Management

Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management
Customer Campaign
Sales and Service Sales Execution
Operations and Cross Product
Execution Operations Account Management Accounts Receivable

Commission
Sales and Service Sales Agreement

Sales and Service Servicing Customer Case

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Party Reference Data
Sales and Service Customer Management Directory
Operations and Cross Product Central Cash
Execution Operations Payments Handling

Business Support IT Management System Development

Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management
Sales and Service Customer Management Account Recovery
Product Inventory
Sales and Service Channel Specific Distribution
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan

Operations and Product Specific Investment Portfolio

Execution Fulfilment Investment Management Management
Non-IT and Non-HR
Business Support Enterprise Services Legal Compliance
Party Lifecycle
Sales and Service Sales Management

Sales and Service Servicing Customer Case

Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Contact Center
Sales and Service Channel Specific Operations
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Contact Center
Sales and Service Channel Specific Management
Market Information
Reference Data Market Data Management
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Reference Data Product Management Product Training

Case Root Cause
Sales and Service Servicing Analysis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan

Business Support Business Direction Business Architecture

Sales and Service Cross Channel Contact Handler

Sales and Service Sales Customer Offer

Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Cross Product
Execution Operations Operational Services Card Collections
 Knowledge and
Intellectual Property
Business Support Management Management Manual
Servicing Activity
Sales and Service Cross Channel Analysis
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling

Sales and Service Marketing Advertising

Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution

Sales and Service Cross Channel Customer Workbench

Customer Credit
Sales and Service Customer Management Rating

Customer Product
Sales and Service Customer Management And Service Eligibility

Sales and Service Cross Channel Customer Workbench

Sales and Service Cross Channel Party Authentication

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Branch Location
Sales and Service Channel Specific Management
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Business
Sales and Service Marketing Development
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Product Inventory
Sales and Service Channel Specific Distribution
Customer
Relationship
Sales and Service Customer Management Management

Business Support IT Management System Development

Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Customer Event
Sales and Service Customer Management History
Risk and
Compliance Business Analysis Product Portfolio
Customer
Relationship
Sales and Service Customer Management Management
Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Market Data Switch
Reference Data Market Data Operation
Market Data Switch
Reference Data Market Data Operation

Sales and Service Cross Channel Contact Handler

Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Risk and
Compliance Business Analysis Competitor Analysis
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Customer Campaign
Sales and Service Marketing Management
Operations and Cross Product
Execution Operations Payments Financial Gateway

Business Support IT Management Production Release

Reference Data Product Management Product Training

Sales and Service Cross Channel Party Authentication

Risk and Regulations and
Compliance Compliance Compliance Reporting

Branch Location
Sales and Service Channel Specific Management
Risk and
Compliance Models Credit Risk Models
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Risk and
Compliance Business Analysis Market Analysis
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services

Sales and Service Cross Channel Session Dialogue

Sales and Service Sales Underwriting

Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Product Inventory
Sales and Service Channel Specific Item Management

Sales and Service Servicing Servicing Mandate

Risk and
Compliance Business Analysis Product Portfolio

Sales and Service Sales Product Matching

Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Document Management
Business Support and Archive Document Library
Location Data
Reference Data Market Data Management
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Case Root Cause
Sales and Service Servicing Analysis
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Sales and Service Servicing Servicing Mandate
Sales and Service Sales Commissions
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Risk and
Compliance Business Analysis Market Research
Operations and Cross Product
Execution Operations Payments Payment Execution

Reference Data Product Management Product Training

Sales and Service Marketing Customer Surveys
Public Reference Data
Reference Data Market Data Management
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling

Reference Data Product Management Product Directory

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Sales and Service Marketing Customer Surveys

Reference Data Party Legal Entity Directory

Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Cross Product
Execution Operations Operational Services Customer Billing

Reference Data Product Management Product Deployment

Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Customer
Relationship
Sales and Service Customer Management Management
Business
Sales and Service Marketing Development
Operations and Cross Product
Execution Operations Collateral Administration Collections
Regulatory And Legal
Business Support Corporate Relations Authority
Product Broker
Reference Data External Agency Agreement
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Risk and Regulations and
Compliance Compliance Fraud Resolution
Branch Location
Sales and Service Channel Specific Management
Market Data Switch
Reference Data Market Data Operation
ATM Network
Sales and Service Channel Specific Operations

Risk and Regulations and

Compliance Compliance Compliance Reporting
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Case Root Cause
Sales and Service Servicing Analysis

Branch Location
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Risk and Customer Behavior
Compliance Models Models

Sales and Service Cross Channel Session Dialogue

Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Servicing Event
Sales and Service Cross Channel History
IT Standards And
Business Support IT Management Guidelines
 Sales Product
Sales and Service Customer Management Agreement
Document Management
Business Support and Archive Correspondence
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account

Sales and Service Cross Channel Customer Workbench

Operations and Cross Product
Execution Operations Collateral Administration Collections

Reference Data Party Legal Entity Directory

Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Cross Product
Execution Operations Collateral Administration Collections
Prospect Campaign
Management

Sales and Service Marketing Customer Surveys

Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Customer Case
Sales and Service Servicing Management
Risk and Customer Behavior
Compliance Models Models
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Servicing Activity
Sales and Service Cross Channel Analysis

Sales and Service Cross Channel Customer Workbench

Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan

Reference Data Party Legal Entity Directory

Sales and Service Sales Customer Offer

Sales and Service Cross Channel Interactive Help

Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling

Sales and Service Servicing Customer Case

Branch Currency
Sales and Service Channel Specific Distribution
 IT Standards And
Business Support IT Management Guidelines
IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Sales and Service Sales Product Matching

Risk and
Compliance Models Fraud Model
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Risk and Regulations and
Compliance Compliance Fraud Resolution

Sales and Service Sales Underwriting

Risk and Regulations and
Compliance Compliance Guideline Compliance
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Lead/Opportunity
Sales and Service Sales Management
Contact Center
Sales and Service Channel Specific Operations

Reference Data Product Management Product Training

Business Support IT Management System Development

Reference Data Product Management Product Training

Case Root Cause

Sales and Service Servicing Analysis
Operations and Cross Product
Execution Operations Payments Payment Order
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Card Terminal
Sales and Service Channel Specific Operation
Risk and Regulations and Regulatory
Compliance Compliance Compliance
 Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Risk and
Compliance Business Analysis Customer Portfolio
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Party Lifecycle
Sales and Service Sales Management
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

Product Inventory
Sales and Service Channel Specific Item Management
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
Party Reference Data
Sales and Service Customer Management Directory
Correspondent Bank
Reference Data External Agency Data Management
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product
Execution Operations Collateral Administration Collections
Sales and Service Sales Customer Offer
Risk and Regulations and
Compliance Compliance Fraud Resolution
Operations and Cross Product
Execution Operations Operational Services Disbursement
Customer Campaign
Sales and Service Sales Execution

Reference Data Product Management Product Directory

Business Support IT Management Production Release

Operations and Product Specific Corporate Financing and Corporate Tax

Execution Fulfilment Advisory Services Advisory
Risk and Regulations and
Compliance Compliance Regulatory Reporting

IT Standards And
Business Support IT Management Guidelines
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit

Operations and Cross Product

Execution Operations Operational Services Card Collections
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Reference Data Party Customer Profile
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Sales and Service Servicing Servicing Order
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking

Sales and Service Marketing Brand Management

Servicing Event
Sales and Service Cross Channel History
Public Reference Data
Reference Data Market Data Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

IT Standards And
Business Support IT Management Guidelines
Operations and Cross Product
Execution Operations Account Management Transaction Engine
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury

Sales and Service Sales Sales Product

 Customer
Relationship
Sales and Service Customer Management Management
Location Data
Reference Data Market Data Management
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Cross Product
Execution Operations Payments Payment Execution
Customer Behavior
Sales and Service Customer Management Insights

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management

Sales and Service Marketing Advertising

Sales and Service Cross Channel Party Authentication

Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration

Sales and Service Marketing Brand Management

Card Terminal
Sales and Service Channel Specific Operation
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
Customer
Relationship
Sales and Service Customer Management Management

Sales and Service Marketing Brand Management

Business Support IT Management System Development

Risk and Regulations and
Compliance Compliance Regulatory Reporting

Business Support IT Management System Development

Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Operations and Cross Product
Execution Operations Account Management Position Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Cross Product
Execution Operations Account Management Customer Position
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Product Expert Sales
Sales and Service Sales Support
Contact Center
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management

Reference Data Party Legal Entity Directory

Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Operations and Cross Product Reward Points
Execution Operations Account Management Account

Regulatory And Legal

Business Support Corporate Relations Authority
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Cross Product
Execution Operations Payments Payment Execution
Customer Campaign
Sales and Service Sales Execution

Reference Data Product Management Product Training

Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Reference Data Party Customer Profile

Contact Center
Sales and Service Channel Specific Operations
Customer Behavior
Sales and Service Customer Management Insights
Operations and Cross Product Reward Points
Execution Operations Account Management Account

IT Standards And
Business Support IT Management Guidelines
Product Inventory
Sales and Service Channel Specific Distribution

Sales and Service Sales Customer Offer

Sales and Service Servicing Card Case

Sales and Service Cross Channel Session Dialogue

Sales and Service Servicing Card Case

Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

Customer Campaign
Sales and Service Marketing Management
Card Terminal
Sales and Service Channel Specific Administration

Sales and Service Marketing Advertising

Sales and Service Cross Channel Point of Service

Sales and Service Cross Channel Customer Workbench

Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Contact Center
Sales and Service Channel Specific Operations
Party Lifecycle
Sales and Service Sales Management

Party Reference Data

Sales and Service Customer Management Directory
Sales and Service Marketing Promotional Events
Operations and Cross Product
Execution Operations Payments ACH Fulfillment

Sales and Service Cross Channel Contact Routing

 Knowledge and
Intellectual Property
Business Support Management Management Manual
Sales and Service Sales Product Matching
Risk and
Compliance Business Analysis Market Research
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange

Sales and Service Marketing Promotional Events

Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement

Prospect Campaign
Sales and Service Marketing Design
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement

Sales and Service Servicing Servicing Mandate

Sales and Service Channel Specific eBranch Management

Sales and Service Cross Channel Contact Handler

Operations and Cross Product
Execution Operations Account Management Position Management
Party Lifecycle
Sales and Service Sales Management
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Branch Currency
Sales and Service Channel Specific Distribution

Operations and Product Specific

Execution Fulfilment Cards Card Capture
Market Data Switch
Reference Data Market Data Operation
IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Sales and Service Cross Channel Point of Service
Lead/Opportunity
Sales and Service Sales Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Sales and Service Sales Commissions
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Systems
Business Support IT Management Administration

Reference Data Party Legal Entity Directory

Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management

Business Support IT Management System Development

Risk and Regulations and Regulatory
Compliance Compliance Compliance
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Product Broker
Reference Data External Agency Agreement
Risk and Regulations and
Compliance Compliance Compliance Reporting
Servicing Activity
Sales and Service Cross Channel Analysis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Cross Product
Execution Operations Account Management Accounts Receivable

Reference Data Product Management Product Deployment

Non-IT and Non-HR
Business Support Enterprise Services Legal Compliance

Sales and Service Sales Commissions

 Location Data
Reference Data Market Data Management
Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Sales and Service Cross Channel Contact Handler

Sales and Service Cross Channel Customer Workbench

Sales and Service Cross Channel Party Authentication

Location Data
Reference Data Market Data Management

Business Support IT Management System Development

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Product Quality
Reference Data Product Management Assurance

Reference Data Product Management Product Design

Document Management
Business Support and Archive Correspondence
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Risk and
Compliance Business Analysis Product Portfolio
Risk and Customer Behavior
Compliance Models Models

Operations and Cross Product Securities Position

Execution Operations Account Management Keeping
Customer
Relationship
Sales and Service Customer Management Management
Location Data
Reference Data Market Data Management
ATM Network
Sales and Service Channel Specific Operations
Commission
Sales and Service Sales Agreement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Reference Data Product Management Product Training

Business
Sales and Service Marketing Development
Risk and Customer Behavior
Compliance Models Models
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Operations and Cross Product

Execution Operations Account Management Fraud Diagnosis
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury

Reference Data Product Management Product Deployment

ATM Network
Sales and Service Channel Specific Operations
Sales and Service Sales Customer Offer
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Risk and
Compliance Business Analysis Market Research

Operations and Product Specific

Execution Fulfilment Loans and Deposits Term Deposit
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Sales and Service Cross Channel Contact Routing
Card Terminal
Sales and Service Channel Specific Administration
ATM Network
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan

Sales and Service Servicing Servicing Mandate

Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Reference Data Product Management Product Deployment
Branch Currency
Sales and Service Channel Specific Management
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway

Sales and Service Sales Sales Product

Reference Data Product Management Product Training

Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Sales and Service Marketing Promotional Events

Customer Credit
Sales and Service Customer Management Rating
Operations and Cross Product
Execution Operations Collateral Administration Collections

Sales and Service Sales Commissions

Operations and Cross Product
Execution Operations Account Management Product Combination

Business Support IT Management Production Release

Customer Access
Sales and Service Customer Management Entitlement
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Product Quality
Reference Data Product Management Assurance
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Branch Currency
Sales and Service Channel Specific Distribution

Business Support IT Management Production Release

Sales and Service Cross Channel Session Dialogue

Prospect Campaign
Sales and Service Marketing Design
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management
Knowledge and
Intellectual Property
Business Support Management Management Manual
Special Pricing
Reference Data Product Management Conditions
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis
Prospect Campaign
Sales and Service Marketing Design
Product Quality
Reference Data Product Management Assurance

Risk and
Compliance Business Analysis Product Portfolio

Sales and Service Sales Customer Offer

Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Sales and Service Servicing Customer Case
Sales and Service Cross Channel Session Dialogue
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Sales and Service Cross Channel Customer Workbench

Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management
Risk and
Compliance Business Analysis Product Portfolio
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Case Root Cause
Sales and Service Servicing Analysis
Knowledge and
Intellectual Property
Business Support Management Management Manual
Reference Data Product Management Product Training
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Special Pricing
Reference Data Product Management Conditions
Prospect Campaign
Management

Reference Data Product Management Product Design

Customer
Relationship
Sales and Service Customer Management Management
Risk and Regulations and
Compliance Compliance Financial Accounting
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Risk and Regulations and
Compliance Compliance Compliance Reporting
Card Terminal
Sales and Service Channel Specific Administration

Sales and Service Cross Channel Session Dialogue

Customer Event
Sales and Service Customer Management History
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Market Data Switch
Reference Data Market Data Operation
Branch Location
Sales and Service Channel Specific Management
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Case Root Cause
Sales and Service Servicing Analysis

Location Data
Reference Data Market Data Management
Product Inventory
Sales and Service Channel Specific Distribution
Knowledge and
Intellectual Property
Business Support Management Management Manual
 ATM Network
Sales and Service Channel Specific Operations

Sales and Service Sales Customer Offer

Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Contact Center
Sales and Service Channel Specific Operations
Market Data Switch
Reference Data Market Data Operation
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM

Market Information
Reference Data Market Data Management
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling

Sales and Service Cross Channel Customer Workbench

Business Support IT Management System Development

Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Customer Campaign
Sales and Service Marketing Design

Business
Sales and Service Marketing Development
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management
Operations and Cross Product
Execution Operations Payments Payment Execution

Sales and Service Cross Channel Contact Routing

Reference Data Party Legal Entity Directory

Operations and Cross Product
Execution Operations Payments Payment Execution
 Customer
Relationship
Sales and Service Customer Management Management
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Risk and Regulations and
Compliance Compliance Compliance Reporting

Sales and Service Cross Channel Session Dialogue

Reference Data Product Management Product Deployment

Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Branch Location
Sales and Service Channel Specific Management

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
Operations and Cross Product
Execution Operations Payments Card Clearing
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption

Reference Data Product Management Product Training

Sales and Service Cross Channel Party Authentication

Sales and Service Cross Channel Session Dialogue

Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Business Command and Business Unit
Business Support Control Management
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption

Sales and Service Channel Specific eBranch Management

Systems
Business Support IT Management Administration
Special Pricing
Reference Data Product Management Conditions
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis

Interbank
Relationship
Reference Data External Agency Management
Operations and Cross Product
Execution Operations Payments Card Clearing
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Knowledge and
Intellectual Property
Business Support Management Management Manual

Sales and Service Cross Channel Contact Routing

Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Servicing Activity
Sales and Service Cross Channel Analysis
Case Root Cause
Sales and Service Servicing Analysis
Risk and Regulations and
Compliance Compliance Financial Accounting
Transaction
Sales and Service Cross Channel Authorization

Sales and Service Servicing Customer Case

Prospect Campaign
Management
Operations and Cross Product
Execution Operations Account Management Customer Position
Product Broker
Reference Data External Agency Agreement

Sales and Service Servicing Card Case

 Product Quality
Reference Data Product Management Assurance
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking
Risk and Regulations and
Compliance Compliance Fraud Resolution
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Risk and
Compliance Models Fraud Model
Risk and
Compliance Business Analysis Market Analysis

Lead/Opportunity
Sales and Service Sales Management
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Commission
Sales and Service Sales Agreement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Business
Sales and Service Marketing Development
Customer Credit
Sales and Service Customer Management Rating
Branch Location
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Customer Behavior
Sales and Service Customer Management Insights
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Branch Location
Sales and Service Channel Specific Management
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
 Document Management
Business Support and Archive Correspondence

Business Support Business Direction Business Architecture

Risk and Regulations and
Compliance Compliance Compliance Reporting
Operations and Cross Product Card Financial
Execution Operations Payments Settlement

Sales and Service Cross Channel Point of Service

IT Standards And
Business Support IT Management Guidelines
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Product Specific
Execution Fulfilment Cards Credit Card

Business Support Business Direction Business Architecture

Business
Sales and Service Marketing Development
Customer
Relationship
Sales and Service Customer Management Management

Sales and Service Marketing Promotional Events

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

Reference Data Product Management Product Design

Sales and Service Marketing Brand Management

Customer Event
Sales and Service Customer Management History

Sales and Service Sales Product Matching

Operations and Cross Product Securities Position

Execution Operations Account Management Keeping
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

Sales and Service Marketing Customer Surveys

Sales and Service Sales Customer Offer
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Business Support IT Management System Development

Lead/Opportunity
Sales and Service Sales Management
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Contact Center
Sales and Service Channel Specific Management

Sales and Service Cross Channel Party Authentication

Customer
Relationship
Sales and Service Customer Management Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Operations and Cross Product Securities Position
Execution Operations Account Management Keeping
Party Lifecycle
Sales and Service Sales Management
Customer Event
Sales and Service Customer Management History
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan

Reference Data Product Management Product Deployment

Product Quality
Reference Data Product Management Assurance

Sales and Service Cross Channel Point of Service

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Financial Market
Reference Data Market Data Research

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services
Operations and Cross Product
Execution Operations Payments Financial Gateway
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Cross Product Central Cash
Execution Operations Payments Handling

Reference Data Product Management Product Directory

Party Lifecycle
Sales and Service Sales Management

Prospect Campaign
Management
Operations and Product Specific
Execution Fulfilment Wholesale Trading Suitability Checking
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Sales and Service Cross Channel Interactive Help

Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Sales and Service Sales Customer Offer

Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
Prospect Campaign
Sales and Service Sales Execution
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

Reference Data Product Management Product Design

 Product Inventory
Sales and Service Channel Specific Distribution
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing

Prospect Campaign
Sales and Service Marketing Design
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account

Special Pricing
Reference Data Product Management Conditions
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services

Sales and Service Sales Commissions

Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Operations and Product Specific

Execution Fulfilment Consumer Services Currency Exchange
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit

Sales and Service Sales Underwriting

Business Support IT Management System Development

Business Support Business Direction Business Architecture

Sales and Service Customer Management Customer Agreement

Operations and Cross Product
Execution Operations Account Management Position Management
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Cross Product
Execution Operations Operational Services Card Collections
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Customer Product
Sales and Service Customer Management And Service Eligibility
Product Quality
Reference Data Product Management Assurance
Operations and Cross Product
Execution Operations Payments Card Clearing
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration

Sales and Service Servicing Card Case

Sales and Service Servicing Customer Case
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Branch Currency
Sales and Service Channel Specific Management

Sales and Service Sales Customer Offer

Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Interbank
Relationship
Reference Data External Agency Management
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

Operations and Cross Product

Execution Operations Account Management Position Keeping
Risk and Regulations and
Compliance Compliance Compliance Reporting
Product Inventory
Sales and Service Channel Specific Distribution
Public Reference Data
Reference Data Market Data Management

Sales and Service Cross Channel Customer Workbench

Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Operations and Cross Product
Execution Operations Payments Card Clearing
 Product Quality
Reference Data Product Management Assurance

Sales and Service Servicing Card Case

Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Customer Access
Sales and Service Customer Management Entitlement
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Financial Market
Reference Data Market Data Analysis
Customer Event
Sales and Service Customer Management History
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Party Reference Data
Sales and Service Customer Management Directory
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Systems
Business Support IT Management Administration
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Risk and Customer Behavior
Compliance Models Models
Customer Case
Sales and Service Servicing Management
Product Quality
Reference Data Product Management Assurance
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Risk and Regulations and
Compliance Compliance Fraud Resolution
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Branch Currency
Sales and Service Channel Specific Management
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Regulatory And Legal
Business Support Corporate Relations Authority
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Systems
Business Support IT Management Administration

Financial Market
Reference Data Market Data Analysis
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Sales and Service Sales Customer Offer

Operations and Cross Product Channel Activity

Execution Operations Operational Services Analysis
Document Management
Business Support and Archive Document Library
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management

Business Support IT Management Production Release

Sales and Service Servicing Payment Initiation
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Special Pricing
Reference Data Product Management Conditions
Party Reference Data
Sales and Service Customer Management Directory
Sales and Service Cross Channel Session Dialogue
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration

Sales and Service Marketing Customer Surveys

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan

Reference Data Product Management Product Training

Business Command and Business Unit
Business Support Control Management

Sales and Service Cross Channel Contact Routing

Financial Market
Reference Data Market Data Analysis

Risk and Bank Portfolio and Asset And Liability

Compliance Treasury Management
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Cross Product Central Cash
Execution Operations Payments Handling

Reference Data Product Management Product Deployment

Regulatory And Legal

Business Support Corporate Relations Authority
Servicing Event
Sales and Service Cross Channel History

Sales and Service Servicing Servicing Order

Sales and Service Cross Channel Session Dialogue

Sales and Service Marketing Advertising

Sales and Service Sales Customer Offer

Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Sales and Service Servicing Servicing Order

Reference Data Product Management Product Deployment

Sales and Service Cross Channel Session Dialogue
Operations and Cross Product
Execution Operations Account Management Position Management
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Sales and Service Cross Channel Session Dialogue

Knowledge and
Intellectual Property
Business Support Management Management Manual
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Operations and Cross Product
Execution Operations Collateral Administration Collections
IT Standards And
Business Support IT Management Guidelines

Sales and Service Servicing Customer Case

Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Commission
Sales and Service Sales Agreement

Reference Data Party Customer Profile

Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Reference Data Product Management Product Training

Sales and Service Servicing Card Case

Sales and Service Cross Channel Point of Service
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Operations and Cross Product
Execution Operations Payments ACH Fulfillment

Sales and Service Cross Channel Party Authentication

Sales and Service Cross Channel Party Authentication

Risk and
Compliance Business Analysis Segment Direction
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Product Expert Sales
Sales and Service Sales Support
Customer Credit
Sales and Service Customer Management Rating
IT Standards And
Business Support IT Management Guidelines

Sales and Service Marketing Promotional Events

Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Product Inventory
Sales and Service Channel Specific Distribution
Advanced Voice
Sales and Service Channel Specific Services Operations

Sales and Service Marketing Brand Management

Risk and Regulations and
Compliance Compliance Financial Accounting
Operations and Cross Product
Execution Operations Payments Card Clearing
Operations and Cross Product Open Item
Execution Operations Operational Services Management

Business Support IT Management System Development

Advanced Voice
Sales and Service Channel Specific Services Management
Risk and Regulations and
Compliance Compliance Financial Accounting

Sales and Service Marketing Advertising

Operations and Product Specific Corporate Current

Execution Fulfilment Loans and Deposits Account
Branch Location
Sales and Service Channel Specific Management
Regulatory And Legal
Business Support Corporate Relations Authority
 Customer Behavior
Sales and Service Customer Management Insights
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
ATM Network
Sales and Service Channel Specific Operations
Business
Sales and Service Marketing Development
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Risk and
Compliance Business Analysis Customer Portfolio

Sales and Service Marketing Promotional Events

Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit
Operations and Cross Product
Execution Operations Account Management Fraud Diagnosis
Product Expert Sales
Sales and Service Sales Support
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Customer Event
Sales and Service Customer Management History
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Reference Data Party Customer Profile
Prospect Campaign
Management
Servicing Event
Sales and Service Cross Channel History
Product Broker
Reference Data External Agency Agreement
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Business Command and Business Unit
Business Support Control Management

Sales and Service Sales Commissions

Risk and
Compliance Business Analysis Product Portfolio
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Operations and Cross Product
Execution Operations Account Management Product Combination
 Customer
Relationship
Sales and Service Customer Management Management
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Cross Product
Execution Operations Account Management Product Combination

Prospect Campaign
Sales and Service Marketing Design
Sales Product
Sales and Service Customer Management Agreement
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan

Sales and Service Cross Channel Party Authentication

Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Sales and Service Sales Product Matching

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
ATM Network
Sales and Service Channel Specific Operations
Commission
Sales and Service Sales Agreement

Regulatory And Legal

Business Support Corporate Relations Authority
Customer Credit
Sales and Service Customer Management Rating
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Reference Data Product Management Product Design

Sales and Service Sales Underwriting

Market Data Switch
Reference Data Market Data Operation
IT Standards And
Business Support IT Management Guidelines
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Case Root Cause
Sales and Service Servicing Analysis

Operations and Cross Product Delinquent Account

Execution Operations Operational Services Handling

Operations and Product Specific Corporate Financing and Corporate Tax

Execution Fulfilment Advisory Services Advisory
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Card Terminal
Sales and Service Channel Specific Administration

Sales and Service Servicing Servicing Mandate

Document Management
Business Support and Archive Correspondence
Risk and
Compliance Business Analysis Customer Portfolio
Risk and
Compliance Business Analysis Product Portfolio
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration

Sales and Service Marketing Customer Surveys

Customer Access
Sales and Service Customer Management Entitlement
IT Standards And
Business Support IT Management Guidelines
 IT Standards And
Business Support IT Management Guidelines
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization

Reference Data Product Management Product Design

Sales and Service Marketing Customer Surveys

Sales and Service Servicing Payment Initiation

Sales and Service Customer Management Account Recovery

Contact Center
Sales and Service Channel Specific Operations
Customer Credit
Sales and Service Customer Management Rating
Risk and
Compliance Models Fraud Model
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory

Business Support IT Management System Development

Customer Case
Sales and Service Servicing Management
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Product Quality
Reference Data Product Management Assurance

Sales and Service Cross Channel Interactive Help

Operations and Cross Product
Execution Operations Payments Cheque Processing
Sales and Service Sales Underwriting
Risk and Regulations and
Compliance Compliance Regulatory Reporting

Sales and Service Sales Product Matching

Operations and Cross Product
Execution Operations Payments Card Clearing
Contact Center
Sales and Service Channel Specific Operations
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Party Reference Data
Sales and Service Customer Management Directory
 Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Market Information
Reference Data Market Data Management

Sales and Service Channel Specific eBranch Management

IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Sales and Service Servicing Card Case
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Sales and Service Cross Channel Session Dialogue
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Party Lifecycle
Sales and Service Sales Management

Sales and Service Cross Channel Party Authentication

Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease

Reference Data Product Management Product Deployment

Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Financial Market
Reference Data Market Data Research
Document Management
Business Support and Archive Document Library
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Operations and Cross Product
Execution Operations Payments Cheque Processing

Reference Data Product Management Product Training

Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Product Specific
Execution Fulfilment Wholesale Trading Suitability Checking
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan

Prospect Campaign
Management
Contact Center
Sales and Service Channel Specific Management
Market Information
Reference Data Market Data Management

Sales and Service Sales Sales Product

Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Branch Location
Sales and Service Channel Specific Management
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Risk and
Compliance Business Analysis Segment Direction
Document Management
Business Support and Archive Correspondence
Advanced Voice
Sales and Service Channel Specific Services Operations
IT Standards And
Business Support IT Management Guidelines

Sales and Service Sales Customer Offer

Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Product Inventory
Sales and Service Channel Specific Distribution
Risk and
Compliance Models Credit Risk Models
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Reference Data Product Management Product Training

Sales and Service Channel Specific eBranch Management

Sales and Service Cross Channel Customer Workbench
Operations and Cross Product
Execution Operations Payments Card Clearing
Document Management
Business Support and Archive Correspondence
Financial Market
Reference Data Market Data Research
Product Quality
Reference Data Product Management Assurance

Reference Data Product Management Product Deployment

Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Reference Data Party Legal Entity Directory

Sales and Service Cross Channel Interactive Help

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Branch Location
Sales and Service Channel Specific Management
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury

Sales and Service Servicing Payment Initiation

Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Reference Data Product Management Product Directory

Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Card Terminal
Sales and Service Channel Specific Administration
Operations and Cross Product
Execution Operations Payments Cheque Processing
Contact Center
Sales and Service Channel Specific Operations
Risk and
Compliance Models Credit Risk Models

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Account Management Product Combination
Interbank
Relationship
Reference Data External Agency Management
Sales and Service Sales Product Matching
Operations and Cross Product Central Cash
Execution Operations Payments Handling

Reference Data Product Management Product Training

Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Case Root Cause
Sales and Service Servicing Analysis
Commission
Sales and Service Sales Agreement

Reference Data Product Management Product Deployment

Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
Operations and Cross Product
Execution Operations Payments ACH Fulfillment

Sales and Service Cross Channel Contact Handler

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Sales and Service Servicing Card Case

Systems
Business Support IT Management Administration
Operations and Cross Product
Execution Operations Account Management Position Management
Customer Campaign
Sales and Service Sales Execution
Advanced Voice
Sales and Service Channel Specific Services Operations
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration

Case Root Cause

Sales and Service Servicing Analysis
Product Inventory
Sales and Service Channel Specific Distribution
Customer Access
Sales and Service Customer Management Entitlement
Party Reference Data
Sales and Service Customer Management Directory
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Transaction
Sales and Service Cross Channel Authorization
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory

Sales and Service Cross Channel Point of Service

ATM Network
Sales and Service Channel Specific Operations
Product Expert Sales
Sales and Service Sales Support
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Cross Product
Execution Operations Operational Services Card Collections
Sales and Service Channel Specific eBranch Operations

Sales and Service Sales Customer Offer

Product Quality
Reference Data Product Management Assurance
Product Broker
Reference Data External Agency Agreement
Party Reference Data
Sales and Service Customer Management Directory
Customer Access
Sales and Service Customer Management Entitlement
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration

Sales and Service Cross Channel Point of Service

Operations and Cross Product Channel Activity

Execution Operations Operational Services Analysis

Business Support Business Direction Business Architecture

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
 IT Standards And
Business Support IT Management Guidelines
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Risk and Regulations and
Compliance Compliance Guideline Compliance

Sales and Service Customer Management Customer Agreement

Sales and Service Marketing Advertising

Lead/Opportunity
Sales and Service Sales Management
Operations and Product Specific
Execution Fulfilment Wholesale Trading Suitability Checking
Operations and Cross Product
Execution Operations Payments Card Clearing

Sales and Service Cross Channel Contact Routing

Operations and Product Specific
Execution Fulfilment Cards Credit Card
Regulatory And Legal
Business Support Corporate Relations Authority
Customer Event
Sales and Service Customer Management History

Reference Data Party Customer Profile

Customer Access
Sales and Service Customer Management Entitlement

Business Support Business Direction Business Architecture

Sales and Service Sales Sales Product

Operations and Cross Product
Execution Operations Collateral Administration Collections
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization

Sales and Service Servicing Card Case

Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM

Operations and Cross Product

Execution Operations Payments Cheque Processing
Risk and
Compliance Business Analysis Segment Direction
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Operations and Cross Product
Execution Operations Payments Financial Gateway

Sales and Service Customer Management Account Recovery

Operations and Cross Product Reward Points
Execution Operations Account Management Account
Operations and Cross Product
Execution Operations Payments ACH Fulfillment

Sales and Service Sales Product Matching

Risk and Regulations and
Compliance Compliance Regulatory Reporting
Market Information
Reference Data Market Data Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Operations and Product Specific

Execution Fulfilment Cards Merchant Relations

Operations and Cross Product

Execution Operations Operational Services Dunning

Document Management
Business Support and Archive Archive Services

Sales and Service Sales Product Sales Support

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services

Risk and Financial Instrument

Compliance Models Valuation Models

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments
Operations and Product Specific
Execution Fulfilment Investment Management eTrading Workbench

Products And
Business Support Business Direction Services Direction

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting

Risk and
Compliance Models Gap Analysis

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Risk and Bank Portfolio and

Compliance Treasury Stock Lending/Repos
Operations and Product Specific Bank Drafts And
Execution Fulfilment Consumer Services Travelers Checks

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Risk and
Compliance Models Economic Capital

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Risk and Bank Portfolio and

Compliance Treasury Stock Lending/Repos

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting
 Non-IT and Non-HR Approved Supplier
Business Support Enterprise Services Directory

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Business Command and Organization

Business Support Control Direction

Enterprise Tax
Business Support Finance Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Project Finance

Human Resource Employee/Contractor

Business Support Management Contract

Business Command and Business Unit

Business Support Control Financial Operations

Human Resource
Business Support Management Travel And Expenses

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance

Business Support IT Management Systems Operations

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Sales and Service Servicing Servicing Issue

Operations and Product Specific
Execution Fulfilment Market Operations Corporate Action

Reference Data Product Management Discount Pricing

Risk and
Compliance Business Analysis Channel Portfolio

Human Resource Employee/Contractor

Business Support Management Contract

Contractor/Supplier
Reference Data External Agency Agreement

Business Support IT Management IT Systems Direction

Buildings Equipment and Equipment

Business Support Facilities Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Project Finance

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Sales and Service Sales Sales Planning

Risk and Credit/Margin

Compliance Models Management

Sales and Service Customer Management Customer Precedents

Operations and Product Specific

Execution Fulfilment Market Operations Order Allocation
Reference Data Market Data Quant Model

Product Service
Reference Data External Agency Agency

Business Support Business Direction Corporate Strategy

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Non-IT and Non-HR Approved Supplier

Business Support Enterprise Services Directory

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product

Human Resource
Business Support Management Travel And Expenses

Human Resource
Business Support Management Employee Benefits

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Business Support Business Direction Corporate Strategy

Human Resource
Business Support Management Workforce Training
 Contractor/Supplier
Reference Data External Agency Agreement

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Buildings Equipment and

Business Support Facilities Site Operations
Risk and Regulations and
Compliance Compliance Financial Accounting

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Sales and Service Customer Management Customer Precedents

Operations and Product Specific Corporate Financing and
Execution Fulfilment Advisory Services Private Placement

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Business Support Business Direction Continuity Planning

Business Command and Business Unit

Business Support Control Financial Operations

Business Support IT Management Systems Help Desk

Human Resource Employee Payroll And

Business Support Management Incentives

Business Support Finance Financial Compliance

Business Support IT Management Systems Assurance

Business Support Corporate Relations Investor Relations

 Business Command and Business Unit
Business Support Control Financial Operations

Risk and Production Risk

Compliance Models Models

Business Support Finance Financial Compliance

Business Support IT Management IT Systems Direction

Sales and Service Sales Product Sales Support

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Human Resource
Business Support Management Recruitment

Information Provider
Reference Data Market Data Operation

Branch Network
Sales and Service Channel Specific Management

Human Resource
Business Support Management Recruitment

Market Data Switch

Reference Data Market Data Administration

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Operations and Product Specific Bank Drafts And

Execution Fulfilment Consumer Services Travelers Checks

Human Resource
Business Support Management Workforce Training
Risk and
Compliance Models Economic Capital

Business Support Business Direction Corporate Policies

Business Command and Business Unit

Business Support Control Accounting

Products And
Business Support Business Direction Services Direction

Information Provider
Reference Data Market Data Operation

Business Command and Business Unit

Business Support Control Accounting

Business Support Business Direction Continuity Planning

Buildings Equipment and

Business Support Facilities Building Maintenance

Human Resource Employee Data

Business Support Management Management

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Sub Custodian
Reference Data External Agency Agreement
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Reference Data Product Management Discount Pricing

Business Command and Business Unit

Business Support Control Financial Analysis

Risk and Operational Risk

Compliance Models Models

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Human Resource Employee

Business Support Management Certification

Buildings Equipment and Equipment

Business Support Facilities Maintenance

Risk and Financial Instrument

Compliance Models Valuation Models
Operations and Product Specific
Execution Fulfilment Trade Banking Letter of Credit

Corporate
Business Support Corporate Relations Communications

Operations and Product Specific

Execution Fulfilment Wholesale Trading Trading Models

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Sales and Service Servicing Servicing Issue

Operations and Cross Product
Execution Operations Account Management Counterparty Risk

Risk and
Compliance Business Analysis Branch Portfolio

Risk and Production Risk

Compliance Models Models

Human Resource Human Resources

Business Support Management Direction

Buildings Equipment and

Business Support Facilities Site Administration

Risk and Credit/Margin

Compliance Models Management

Risk and
Compliance Models Contribution Models

Operations and Product Specific

Execution Fulfilment Cards Merchant Relations

Human Resource
Business Support Management Travel And Expenses

Buildings Equipment and

Business Support Facilities Property Portfolio

Operations and Cross Product Financial Message

Execution Operations Payments Analysis
 Human Resource Employee Data
Business Support Management Management

Human Resource Human Resources

Business Support Management Direction

Operations and Product Specific

Execution Fulfilment Wholesale Trading Trading Models

Business Command and Business Unit

Business Support Control Direction

Business Support IT Management Systems Assurance

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Risk and Credit/Margin

Compliance Models Management

Market Data Switch

Reference Data Market Data Administration

Risk and
Compliance Models Contribution Models

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration

Risk and
Compliance Models Contribution Models

Branch Network
Sales and Service Channel Specific Management

Risk and
Compliance Business Analysis Channel Portfolio
 Non-IT and Non-HR
Business Support Enterprise Services Security Assurance

Risk and
Compliance Models Contribution Models

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Private Placement

Human Resource
Business Support Management Employee Benefits

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Risk and Production Risk

Compliance Models Models

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Corporate
Business Support Corporate Relations Relationship

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Operations and Product Specific

Execution Fulfilment Cards Merchant Relations

Operations and Cross Product

Execution Operations Operational Services Dunning

Risk and
Compliance Models Gap Analysis
 Buildings Equipment and
Business Support Facilities Building Maintenance

Buildings Equipment and

Business Support Facilities Site Administration

Buildings Equipment and

Business Support Facilities Site Operations

Human Resource Employee Payroll And

Business Support Management Incentives

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Human Resource Employee Data

Business Support Management Management

Operations and Product Specific

Execution Fulfilment Market Operations Corporate Action

Operations and Product Specific Bank Drafts And

Execution Fulfilment Consumer Services Travelers Checks

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading
Operations and Product Specific
Execution Fulfilment Trade Banking Bank Guarantee

Branch Location
Sales and Service Channel Specific Operations

Risk and Financial Instrument

Compliance Models Valuation Models

Risk and
Compliance Models Liquidity Risk Models

Operations and Product Specific

Execution Fulfilment Market Operations Order Allocation
Operations and Product Specific
Execution Fulfilment Wholesale Trading Trading Models

Business Support Corporate Relations Investor Relations

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis

Business Support Business Direction Continuity Planning

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration

Sales and Service Sales Sales Planning

Risk and Bank Portfolio and
Compliance Treasury Stock Lending/Repos

Risk and
Compliance Business Analysis Contribution Analysis

Syndicate
Reference Data External Agency Management

Sub Custodian
Reference Data External Agency Agreement

Buildings Equipment and Equipment

Business Support Facilities Administration

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments
Financial Instrument
Reference Data
Reference Data Market Data Management

Operations and Product Specific

Execution Fulfilment Trade Banking Letter of Credit
 Non-IT and Non-HR Company Billing And
Business Support Enterprise Services Payments

Risk and Bank Portfolio and Corporate Treasury

Compliance Treasury Analysis

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Business Command and Business Unit

Business Support Control Direction

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

ATM Network
Sales and Service Channel Specific Management

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance

Buildings Equipment and

Business Support Facilities Building Maintenance

Business Command and Organization

Business Support Control Direction

Operations and Product Specific

Execution Fulfilment Investment Management eTrading Workbench

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Sub Custodian
Reference Data External Agency Agreement

Human Resource Employee/Contractor

Business Support Management Contract
 Enterprise Tax
Business Support Finance Administration

Product Service
Reference Data External Agency Agency

Human Resource Employee/Contractor

Business Support Management Contract

Sub Custodian
Reference Data External Agency Agreement

Buildings Equipment and Utilities

Business Support Facilities Administration

Sales and Service Customer Management Customer Precedents

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Internal Network
Business Support IT Management Operation

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Operations and Product Specific Market Order

Execution Fulfilment Wholesale Trading Execution

Document Management
Business Support and Archive Archive Services

Operations and Product Specific Settlement Obligation

Execution Fulfilment Market Operations Management

Business Support Business Direction Corporate Policies

Business Support Business Direction Continuity Planning

Human Resource
Business Support Management Employee Access

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Human Resource Employee

Business Support Management Certification

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration

Operations and Product Specific

Execution Fulfilment Cards Merchant Relations

Sales and Service Sales Product Sales Support

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Risk and
Compliance Models Contribution Models

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services

Risk and Bank Portfolio and Corporate Treasury

Compliance Treasury Analysis
Operations and Product Specific Trading Book
Execution Fulfilment Wholesale Trading Oversight

Corporate
Business Support Corporate Relations Alliance/Stake Holder

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Risk and Operational Risk

Compliance Models Models

Business Command and Business Unit

Business Support Control Accounting

Human Resource
Business Support Management Recruitment

Products And
Business Support Business Direction Services Direction

Business Support IT Management Systems Help Desk

Development
Business Support IT Management Environment

Risk and
Compliance Business Analysis Contribution Analysis
Operations and Product Specific
Execution Fulfilment Wholesale Trading Quote Management

Branch Location
Sales and Service Channel Specific Operations

Correspondent Bank
Relationship
Reference Data External Agency Management

Business Command and Organization

Business Support Control Direction

Buildings Equipment and Equipment

Business Support Facilities Administration

Internal Network
Business Support IT Management Operation

Operations and Product Specific Card Billing And

Execution Fulfilment Cards Payments

Operations and Cross Product

Execution Operations Operational Services Dunning

Sales and Service Sales Product Sales Support

Sales and Service Customer Management Customer Proposition

Human Resource Employee Payroll And

Business Support Management Incentives

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services
 Human Resource
Business Support Management Employee Assignment

Business Support Finance Financial Control

Branch Location
Sales and Service Channel Specific Operations

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Branch Network
Sales and Service Channel Specific Management

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Development
Business Support IT Management Environment

Operations and Product Specific Trading Book

Execution Fulfilment Wholesale Trading Oversight

Corporate
Business Support Corporate Relations Communications

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering

Products And
Business Support Business Direction Services Direction

Business Support IT Management Systems Operations

Business Support Business Direction Corporate Strategy

Human Resource Employee

Business Support Management Certification

Human Resource
Business Support Management Employee Assignment

Buildings Equipment and

Business Support Facilities Site Administration

Operations and Product Specific Settlement Obligation

Execution Fulfilment Market Operations Management

Buildings Equipment and Equipment

Business Support Facilities Administration

Risk and
Compliance Business Analysis Contribution Analysis

Business Support Business Direction Corporate Policies

Operations and Product Specific Settlement Obligation

Execution Fulfilment Market Operations Management

Business Support IT Management Systems Help Desk

Branch Location
Sales and Service Channel Specific Operations

Business Support IT Management Systems Operations

Business Command and Business Unit

Business Support Control Direction
Risk and
Compliance Models Market Risk Models

Human Resource
Business Support Management Employee Access
Correspondent Bank
Relationship
Reference Data External Agency Management

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Private Placement

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Corporate
Business Support Corporate Relations Alliance/Stake Holder

Products And
Business Support Business Direction Services Direction

Risk and
Compliance Models Liquidity Risk Models

Business Support Business Direction Corporate Policies

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register
 Buildings Equipment and Equipment
Business Support Facilities Administration

Buildings Equipment and Utilities

Business Support Facilities Administration

Business Support Finance Financial Control

Market Data Switch

Reference Data Market Data Administration

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Operations and Product Specific Traded Position

Execution Fulfilment Wholesale Trading Management

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments

Risk and
Compliance Models Business Risk Models

Document Management
Business Support and Archive Archive Services

Corporate
Business Support Corporate Relations Relationship

Sales and Service Sales Sales Planning

Non-IT and Non-HR Approved Supplier

Business Support Enterprise Services Directory
Sales and Service Customer Management Customer Precedents

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Sales and Service Customer Management Customer Proposition

Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Business Command and Business Unit

Business Support Control Financial Analysis

Operations and Product Specific Credit Risk

Execution Fulfilment Wholesale Trading Operations

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Operations and Product Specific Credit Risk

Execution Fulfilment Wholesale Trading Operations

Information Provider
Reference Data Market Data Operation

Operations and Product Specific

Execution Fulfilment Trade Banking Project Finance

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Business Command and Business Unit

Business Support Control Direction

Development
Business Support IT Management Environment
Operations and Product Specific Corporate Financing and
Execution Fulfilment Advisory Services Public Offering
Sales and Service Customer Management Customer Proposition

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

ATM Network
Sales and Service Channel Specific Management

Business Command and Business Unit

Business Support Control Financial Operations

Operations and Cross Product Financial Message

Execution Operations Payments Analysis

Business Support Finance Financial Control

Financial Instrument
Reference Data
Reference Data Market Data Management

Human Resource Employee Data

Business Support Management Management
Lead/Opportunity
Sales and Service Sales Management
Sales Product
Sales and Service Customer Management Agreement
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Non-IT and Non-HR
Business Support Enterprise Services Legal Compliance
Sales and Service Cross Channel Contact Handler
ATM Network
Sales and Service Channel Specific Operations

Sales and Service Marketing Customer Surveys

Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit

Sales and Service Servicing Servicing Mandate

Sales and Service Cross Channel Party Authentication
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Prospect Campaign
Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Risk and
Compliance Models Credit Risk Models
Risk and Regulations and
Compliance Compliance Financial Accounting
Risk and Regulations and
Compliance Compliance Fraud Resolution
Servicing Event
Sales and Service Cross Channel History
Prospect Campaign
Sales and Service Marketing Design

Sales and Service Customer Management Customer Agreement

Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Commission
Sales and Service Sales Agreement

Business Support IT Management System Development

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Product Inventory
Sales and Service Channel Specific Distribution

Business Support Business Direction Business Architecture

Systems
Business Support IT Management Administration

Product Inventory
Sales and Service Channel Specific Item Management
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order
Customer
Relationship
Sales and Service Customer Management Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
 Commission
Sales and Service Sales Agreement

Sales and Service Channel Specific eBranch Management

Risk and
Compliance Models Credit Risk Models
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Prospect Campaign
Sales and Service Marketing Design
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Sales Product
Sales and Service Customer Management Agreement
Operations and Cross Product Open Item
Execution Operations Operational Services Management

Sales and Service Marketing Advertising

Product Broker
Reference Data External Agency Agreement
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Reference Data Party Customer Profile
Customer Event
Sales and Service Customer Management History
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Advanced Voice
Sales and Service Channel Specific Services Operations

Sales and Service Cross Channel Contact Handler

Branch Currency
Sales and Service Channel Specific Distribution
Servicing Event
Sales and Service Cross Channel History
Operations and Cross Product
Execution Operations Payments Cheque Processing
Location Data
Reference Data Market Data Management
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway

Sales and Service Sales Customer Offer

Branch Currency
Sales and Service Channel Specific Distribution
Branch Location
Sales and Service Channel Specific Management
Operations and Cross Product
Execution Operations Payments Financial Gateway
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking

Sales and Service Servicing Card Case

IT Standards And
Business Support IT Management Guidelines
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Product Quality
Reference Data Product Management Assurance
Contact Center
Sales and Service Channel Specific Operations
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
 Document Management
Business Support and Archive Correspondence
Customer
Relationship
Sales and Service Customer Management Management
Product Inventory
Sales and Service Channel Specific Item Management
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Operations and Cross Product
Execution Operations Collateral Administration Collections
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Document Management
Business Support and Archive Correspondence
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Cross Product
Execution Operations Operational Services Disbursement
Sales and Service Cross Channel Session Dialogue
Customer Access
Sales and Service Customer Management Entitlement
Servicing Event
Sales and Service Cross Channel History
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Risk and
Compliance Business Analysis Market Analysis

Sales and Service Cross Channel Point of Service

Customer Case
Sales and Service Servicing Management
Lead/Opportunity
Sales and Service Sales Management
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account

Sales and Service Marketing Customer Surveys

Branch Currency
Sales and Service Channel Specific Distribution
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Branch Currency
Sales and Service Channel Specific Distribution
 Financial Market
Reference Data Market Data Analysis
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Operations and Cross Product Reward Points
Execution Operations Account Management Account

Reference Data Product Management Product Deployment

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Branch Currency
Sales and Service Channel Specific Distribution
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Cross Product
Execution Operations Account Management Position Management
Advanced Voice
Sales and Service Channel Specific Services Operations
Risk and Regulations and
Compliance Compliance Guideline Compliance
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments
Public Reference Data
Reference Data Market Data Management
ATM Network
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking

Risk and Bank Portfolio and Asset And Liability

Compliance Treasury Management
Product Expert Sales
Sales and Service Sales Support

Operations and Product Specific Corporate Current

Execution Fulfilment Loans and Deposits Account
Operations and Cross Product
Execution Operations Payments ACH Fulfillment

Sales and Service Customer Management Account Recovery

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Collateral Administration Collections

Customer Campaign
Sales and Service Marketing Design

Sales and Service Customer Management Account Recovery

Knowledge and
Intellectual Property
Business Support Management Management Manual

Sales and Service Cross Channel Contact Routing

Location Data
Reference Data Market Data Management
ATM Network
Sales and Service Channel Specific Operations

Customer Campaign
Sales and Service Sales Execution
Systems
Business Support IT Management Administration
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Customer Access
Sales and Service Customer Management Entitlement
Risk and
Compliance Models Credit Risk Models
Transaction
Sales and Service Cross Channel Authorization
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Reference Data Product Management Product Deployment

Customer Product
Sales and Service Customer Management And Service Eligibility
Operations and Cross Product
Execution Operations Account Management Transaction Engine
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Risk and Regulations and
Compliance Compliance Compliance Reporting
Card Terminal
Sales and Service Channel Specific Administration

Reference Data Product Management Product Deployment

Sales and Service Cross Channel Point of Service

Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Sales and Service Marketing Customer Surveys
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Prospect Campaign
Sales and Service Marketing Design
Product Inventory
Sales and Service Channel Specific Distribution

Sales and Service Marketing Promotional Events

Sales and Service Sales Product Matching

Operations and Cross Product
Execution Operations Account Management Accounts Receivable

Business Support IT Management System Development

Operations and Cross Product Reward Points
Execution Operations Account Management Account
Document Management
Business Support and Archive Document Library
Systems
Business Support IT Management Administration

Business Support IT Management Production Release

Sales and Service Marketing Promotional Events

Advanced Voice
Sales and Service Channel Specific Services Management
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product
Execution Operations Operational Services Disbursement

Sales and Service Cross Channel Contact Handler

Contact Center
Sales and Service Channel Specific Operations
Card Terminal
Sales and Service Channel Specific Operation
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization

Sales and Service Cross Channel Party Authentication

Sales and Service Marketing Customer Surveys

Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Regulatory And Legal
Business Support Corporate Relations Authority
Sales Product
Sales and Service Customer Management Agreement
Business Command and Business Unit
Business Support Control Management
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Customer
Relationship
Sales and Service Customer Management Management
Product Inventory
Sales and Service Channel Specific Distribution
ATM Network
Sales and Service Channel Specific Operations
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Customer Credit
Sales and Service Customer Management Rating
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange

Sales and Service Cross Channel Session Dialogue

Reference Data Party Legal Entity Directory
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Cross Product
Execution Operations Payments Correspondent Bank

Sales and Service Servicing Card Case

Sales and Service Customer Management Account Recovery

Operations and Cross Product
Execution Operations Payments Card Clearing
Operations and Cross Product Open Item
Execution Operations Operational Services Management

Sales and Service Marketing Brand Management

Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Case Root Cause

Sales and Service Servicing Analysis

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Payments Cheque Processing

Sales and Service Cross Channel Session Dialogue

Operations and Product Specific
Execution Fulfilment Cards Credit Card
Contact Center
Sales and Service Channel Specific Operations
Regulatory And Legal
Business Support Corporate Relations Authority

Business Support IT Management System Development

Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan

Sales and Service Sales Customer Offer

Risk and
Compliance Models Credit Risk Models
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Business Support IT Management System Development
Document Management
Business Support and Archive Document Library

Sales and Service Sales Customer Offer

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Card Terminal
Sales and Service Channel Specific Operation
Branch Currency
Sales and Service Channel Specific Distribution

Sales and Service Marketing Customer Surveys

Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
ATM Network
Sales and Service Channel Specific Operations

Business Support IT Management System Development

Risk and
Compliance Models Credit Risk Models
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Product Inventory
Sales and Service Channel Specific Distribution

Sales and Service Channel Specific eBranch Management

Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Business Support IT Management System Development

Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Interbank
Relationship
Reference Data External Agency Management

Sales and Service Marketing Promotional Events

Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Product Inventory
Sales and Service Channel Specific Distribution
Systems
Business Support IT Management Administration

Sales and Service Cross Channel Contact Handler

Business Support IT Management Production Release

Business Support IT Management System Development

Branch Location
Sales and Service Channel Specific Management
Contact Center
Sales and Service Channel Specific Management

Sales and Service Servicing Servicing Order

Sales and Service Cross Channel Session Dialogue

Sales and Service Cross Channel Customer Workbench

Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution

Business Support Business Direction Business Architecture

Reference Data Product Management Product Design

Sales and Service Sales Customer Offer

Public Reference Data
Reference Data Market Data Management

Sales and Service Channel Specific eBranch Management

Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Customer Credit
Sales and Service Customer Management Rating

Sales and Service Sales Customer Offer

Operations and Cross Product Central Cash
Execution Operations Payments Handling

Reference Data Party Customer Profile

Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
 Product Quality
Reference Data Product Management Assurance

ATM Network
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Interbank
Relationship
Reference Data External Agency Management

Sales and Service Marketing Promotional Events

Sales and Service Marketing Advertising

Systems
Business Support IT Management Administration
Case Root Cause
Sales and Service Servicing Analysis

Business Support IT Management System Development

Operations and Cross Product

Execution Operations Operational Services Disbursement
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Non-IT and Non-HR
Business Support Enterprise Services Legal Compliance
Contact Center
Sales and Service Channel Specific Management
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Sales and Service Cross Channel Point of Service
Prospect Campaign
Sales and Service Sales Execution
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling

Reference Data Product Management Product Design

Servicing Event
Sales and Service Cross Channel History

IT Standards And
Business Support IT Management Guidelines

Business Support IT Management System Development

Sales and Service Marketing Promotional Events

Risk and
Compliance Business Analysis Competitor Analysis
Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Sales and Service Marketing Advertising

Customer Access
Sales and Service Customer Management Entitlement
Knowledge and
Intellectual Property
Business Support Management Management Manual
Transaction
Sales and Service Cross Channel Authorization
Customer Event
Sales and Service Customer Management History

Operations and Product Specific

Execution Fulfilment Cards Card Capture

Sales and Service Cross Channel Customer Workbench

Customer Event
Sales and Service Customer Management History

Reference Data Product Management Product Directory

Sales and Service Customer Management Account Recovery

Reference Data Product Management Product Deployment

Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Contact Center
Sales and Service Channel Specific Management
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Servicing Activity
Sales and Service Cross Channel Analysis

Sales and Service Sales Commissions

Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Business Support IT Management System Development
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Correspondent Bank
Reference Data External Agency Data Management
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Cross Product
Execution Operations Operational Services Card Collections
Transaction
Sales and Service Cross Channel Authorization
Business
Sales and Service Marketing Development
Regulatory And Legal
Business Support Corporate Relations Authority
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Document Management
Business Support and Archive Document Library
Product Inventory
Sales and Service Channel Specific Distribution
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Reference Data Party Customer Profile
Regulatory And Legal
Business Support Corporate Relations Authority
Product Broker
Reference Data External Agency Agreement

Sales and Service Channel Specific eBranch Operations

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan

Customer Product
Sales and Service Customer Management And Service Eligibility
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan

Reference Data Party Customer Profile

Case Root Cause
Sales and Service Servicing Analysis
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services

Prospect Campaign
Management
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
IT Standards And
Business Support IT Management Guidelines
Systems
Business Support IT Management Administration
Servicing Event
Sales and Service Cross Channel History
Knowledge and
Intellectual Property
Business Support Management Management Manual
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
ATM Network
Sales and Service Channel Specific Operations
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Branch Location
Sales and Service Channel Specific Management
Customer
Relationship
Sales and Service Customer Management Management
Branch Location
Sales and Service Channel Specific Management
Sales and Service Cross Channel Point of Service
Servicing Event
Sales and Service Cross Channel History
Sales and Service Cross Channel Session Dialogue
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Sales and Service Cross Channel Session Dialogue

Business Support IT Management Production Release

Reference Data Product Management Product Directory

Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Lease
Operations and Cross Product
Execution Operations Account Management Product Combination
Operations and Cross Product
Execution Operations Payments Financial Gateway
Sales and Service Marketing Brand Management
Card Terminal
Sales and Service Channel Specific Operation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing
Operations and Cross Product
Execution Operations Payments Cheque Processing
Operations and Cross Product Card eCommerce
Execution Operations Payments Gateway
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Sales and Service Sales Customer Offer
Customer Access
Sales and Service Customer Management Entitlement
Document Management
Business Support and Archive Document Library
Card Terminal
Sales and Service Channel Specific Operation
Customer Campaign
Sales and Service Sales Execution
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Card Terminal
Sales and Service Channel Specific Administration
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Market Information
Reference Data Market Data Management
Customer Event
Sales and Service Customer Management History
Risk and
Compliance Business Analysis Competitor Analysis
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Branch Currency
Sales and Service Channel Specific Distribution
Reward Points
Operations and Cross Product Awards And
Execution Operations Operational Services Redemption
Party Reference Data
Sales and Service Customer Management Directory

Sales and Service Servicing Card Case

Sales and Service Cross Channel Contact Handler

Sales and Service Cross Channel Point of Service

Business Support Business Direction Business Architecture

Reference Data Product Management Product Directory

Operations and Product Specific
Execution Fulfilment Cards Card Capture

Customer Campaign
Sales and Service Marketing Design
Operations and Cross Product
Execution Operations Collateral Administration Collections
Commission
Sales and Service Sales Agreement
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Cross Product
Execution Operations Account Management Position Management
Product Inventory
Sales and Service Channel Specific Distribution
Market Data Switch
Reference Data Market Data Operation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Leasing

Sales and Service Sales Customer Offer

Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Product Inventory
Sales and Service Channel Specific Distribution

Sales and Service Cross Channel Contact Handler

Document Management
Business Support and Archive Document Library
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility

Reference Data Product Management Product Training

Product Inventory
Sales and Service Channel Specific Distribution
Document Management
Business Support and Archive Correspondence
Customer Event
Sales and Service Customer Management History
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit

Sales and Service Cross Channel Point of Service

Operations and Cross Product Central Cash
Execution Operations Payments Handling

Business Support IT Management System Development

Party Lifecycle
Sales and Service Sales Management
Special Pricing
Reference Data Product Management Conditions
Branch Currency
Sales and Service Channel Specific Management

Sales and Service Sales Customer Offer

Sales and Service Sales Product Matching
Party Reference Data
Sales and Service Customer Management Directory
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Servicing Activity
Sales and Service Cross Channel Analysis

Sales and Service Cross Channel Session Dialogue

Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Document Management
Business Support and Archive Document Library
Customer Behavior
Sales and Service Customer Management Insights
Risk and
Compliance Business Analysis Customer Portfolio
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific
Execution Fulfilment Cards Card Capture
Servicing Event
Sales and Service Cross Channel History
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
ATM Network
Sales and Service Channel Specific Operations
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Customer Access
Sales and Service Customer Management Entitlement
Prospect Campaign
Management
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Branch Currency
Sales and Service Channel Specific Distribution
Location Data
Reference Data Market Data Management

Reference Data Product Management Product Training

Reference Data Party Customer Profile

Non-IT and Non-HR
Business Support Enterprise Services Internal Audit

Sales and Service Sales Product Matching

Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Product Quality
Reference Data Product Management Assurance

Reference Data Product Management Product Training

Sales and Service Cross Channel Contact Routing

Sales and Service Sales Customer Offer

Product Inventory
Sales and Service Channel Specific Item Management
Knowledge and
Intellectual Property
Business Support Management Management Manual
Financial Market
Reference Data Market Data Research

Reference Data Product Management Product Directory

Operations and Cross Product
Execution Operations Account Management Position Management
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Non-IT and Non-HR
Business Support Enterprise Services Internal Audit
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Operations and Cross Product Leasing Item
Execution Operations Operational Services Administration
Reference Data Party Customer Profile
Risk and
Compliance Business Analysis Segment Direction
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Customer Campaign
Sales and Service Marketing Design
Risk and Regulations and
Compliance Compliance Regulatory Reporting

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Payments Payment Order
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM

Sales and Service Customer Management Account Recovery

Sales and Service Cross Channel Point of Service

Lead/Opportunity
Sales and Service Sales Management
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Sales and Service Sales Customer Offer

Reference Data Party Legal Entity Directory

Operations and Product Specific Cash Management

Execution Fulfilment Trade Banking And Account Services

Sales and Service Channel Specific eBranch Operations

Operations and Product Specific
Execution Fulfilment Cards Credit Card

Reference Data Product Management Product Directory

Market Information
Reference Data Market Data Management
 Branch Currency
Sales and Service Channel Specific Management
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Customer
Relationship
Sales and Service Customer Management Management
Card Terminal
Sales and Service Channel Specific Administration

Sales and Service Sales Commissions

Sales and Service Sales Commissions

Commission
Sales and Service Sales Agreement
Card Terminal
Sales and Service Channel Specific Operation
Operations and Product Specific Consumer Advisory
Execution Fulfilment Consumer Services Services
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Branch Currency
Sales and Service Channel Specific Distribution
IT Standards And
Business Support IT Management Guidelines

Business Support Business Direction Business Architecture

Operations and Cross Product
Execution Operations Operational Services Customer Billing
Knowledge and
Intellectual Property
Business Support Management Management Manual
Branch Currency
Sales and Service Channel Specific Distribution

Sales and Service Servicing Servicing Mandate

Operations and Product Specific Consumer
Execution Fulfilment Consumer Services Investments

Reference Data Party Customer Profile

Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange
Operations and Cross Product
Execution Operations Payments Payment Order
Operations and Cross Product
Execution Operations Collateral Administration Collections
Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Product Inventory
Sales and Service Channel Specific Item Management
Operations and Cross Product Reward Points
Execution Operations Account Management Account
Knowledge and
Intellectual Property
Business Support Management Management Manual

Reference Data Product Management Product Deployment

Reference Data Party Customer Profile

Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Sales and Service Sales Customer Offer
Operations and Product Specific
Execution Fulfilment Cards Card Capture

Financial Market
Reference Data Market Data Research
Risk and
Compliance Business Analysis Segment Direction

Sales and Service Cross Channel Contact Handler

Sales and Service Sales Customer Offer

Operations and Product Specific
Execution Fulfilment Investment Management Investment Account

Business Support IT Management System Development

Servicing Event
Sales and Service Cross Channel History
Operations and Cross Product
Execution Operations Account Management Accounts Receivable

Sales and Service Marketing Promotional Events

Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM

Sales and Service Channel Specific eBranch Management

Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Document Management
Business Support and Archive Correspondence
Risk and
Compliance Models Fraud Model
Product Expert Sales
Sales and Service Sales Support
Operations and Product Specific
Execution Fulfilment Wholesale Trading Suitability Checking
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning

Business Support IT Management System Development

Customer Credit
Sales and Service Customer Management Rating
Operations and Product Specific
Execution Fulfilment Trade Banking Syndicated Loan

Sales and Service Channel Specific eBranch Operations

Sales and Service Sales Customer Offer

Sales and Service Sales Sales Product

Operations and Cross Product
Execution Operations Operational Services Card Collections
Party Lifecycle
Sales and Service Sales Management
Risk and
Compliance Models Credit Risk Models

Sales and Service Servicing Servicing Mandate

Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Order

Prospect Campaign
Sales and Service Sales Execution
Operations and Cross Product
Execution Operations Account Management Accounts Receivable
Operations and Product Specific
Execution Fulfilment Consumer Services Currency Exchange
Operations and Product Specific Corporate Financing and Corporate Tax
Execution Fulfilment Advisory Services Advisory
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Risk and Regulations and
Compliance Compliance Regulatory Reporting

Reference Data Product Management Product Deployment

Product Quality
Reference Data Product Management Assurance
Operations and Cross Product
Execution Operations Collateral Administration Collections
Knowledge and
Intellectual Property
Business Support Management Knowledge Exchange

Sales and Service Servicing Customer Case

Operations and Cross Product
Execution Operations Account Management Transaction Engine
Interbank
Relationship
Reference Data External Agency Management

Sales and Service Cross Channel Customer Workbench

Product Expert Sales

Sales and Service Sales Support

Reference Data Product Management Product Deployment

Knowledge and
Intellectual Property
Business Support Management Management Manual

Reference Data Product Management Product Training

Operations and Product Specific Custody
Execution Fulfilment Market Operations Administration
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility

Reference Data Product Management Product Directory

Case Root Cause
Sales and Service Servicing Analysis
Risk and Regulations and
Compliance Compliance Regulatory Reporting

Customer Campaign
Sales and Service Marketing Design
Knowledge and
Intellectual Property Intellectual Property
Business Support Management Portfolio
Operations and Product Specific
Execution Fulfilment Loans and Deposits Fiduciary Agreement
Systems
Business Support IT Management Administration
ATM Network
Sales and Service Channel Specific Operations
Sales and Service Cross Channel Session Dialogue
Correspondent Bank
Reference Data External Agency Data Management
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury

Systems
Business Support IT Management Administration
Market Data Switch
Reference Data Market Data Operation
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Commission
Sales and Service Sales Agreement
ATM Network
Sales and Service Channel Specific Operations
Market Information
Reference Data Market Data Management
Operations and Cross Product
Execution Operations Account Management Accounts Receivable

Risk and
Compliance Models Credit Risk Models

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Human Resource Employee Data

Business Support Management Management

Risk and
Compliance Models Business Risk Models

Counterparty
Reference Data Market Data Administration

Business Command and Organization

Business Support Control Direction

Business Support Business Direction Corporate Strategy

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services

Business Support Business Direction Corporate Policies

 Non-IT and Non-HR Approved Supplier
Business Support Enterprise Services Directory

Information Provider
Reference Data Market Data Operation
Operations and Product Specific Market Order
Execution Fulfilment Wholesale Trading Execution

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Sales and Service Customer Management Customer Precedents

Development
Business Support IT Management Environment

Financial Instrument
Reference Data
Reference Data Market Data Management

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering

Business Support Finance Financial Control

Counterparty
Reference Data Market Data Administration

Corporate
Business Support Corporate Relations Communications

Operations and Product Specific Market Order

Execution Fulfilment Wholesale Trading Execution

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

Operations and Product Specific

Execution Fulfilment Market Operations Corporate Action
Operations and Product Specific
Execution Fulfilment Market Operations Order Allocation

Internal Network
Business Support IT Management Operation

Business Support Finance Financial Compliance

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Operations and Cross Product

Execution Operations Operational Services Dunning

Business Command and Business Unit

Business Support Control Financial Analysis

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Operations and Cross Product

Execution Operations Account Management Counterparty Risk

Reference Data Market Data Quant Model

Branch Network
Sales and Service Channel Specific Management

Business Support IT Management System Deployment

Sales and Service Customer Management Customer Precedents

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

Human Resource
Business Support Management Workforce Training
Risk and
Compliance Models Gap Analysis
Operations and Product Specific
Execution Fulfilment Consumer Services Service Product

Operations and Product Specific

Execution Fulfilment Consumer Services Remittances (Old)
Financial Instrument
Reference Data
Reference Data Market Data Management

Human Resource
Business Support Management Workforce Training

Business Support IT Management Systems Operations

Operations and Product Specific

Execution Fulfilment Cards Merchant Relations

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

Business Support IT Management IT Systems Direction

Corporate
Business Support Corporate Relations Relationship

Operations and Product Specific

Execution Fulfilment Investment Management eTrading Workbench

Risk and
Compliance Models Economic Capital
Operations and Product Specific Credit Risk
Execution Fulfilment Wholesale Trading Operations

Internal Network
Business Support IT Management Operation

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Buildings Equipment and Equipment

Business Support Facilities Maintenance

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading

Operations and Product Specific

Execution Fulfilment Investment Management eTrading Workbench

Human Resource Employee/Contractor

Business Support Management Contract

Business Support Corporate Relations Investor Relations

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration

Risk and
Compliance Business Analysis Contribution Analysis

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting
 Business Command and Business Unit
Business Support Control Financial Analysis

Risk and Credit/Margin

Compliance Models Management

Business Support IT Management Platform Operations

Operations and Product Specific Settlement Obligation

Execution Fulfilment Market Operations Management

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Risk and
Compliance Models Liquidity Risk Models

Product Service
Reference Data External Agency Agency

Human Resource
Business Support Management Employee Evaluation

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration

Information Provider
Reference Data External Agency Administration

Risk and Financial Instrument

Compliance Models Valuation Models

Human Resource
Business Support Management Employee Evaluation
Reference Data Product Management Discount Pricing

Buildings Equipment and

Business Support Facilities Site Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Project Finance

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Risk and Production Risk

Compliance Models Models

Business Support IT Management Systems Assurance

Risk and Bank Portfolio and

Compliance Treasury Stock Lending/Repos

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Operations and Product Specific

Execution Fulfilment Investment Management eTrading Workbench

Business Support IT Management Systems Assurance

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Private Placement

Counterparty
Reference Data Market Data Administration

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering
 Non-IT and Non-HR
Business Support Enterprise Services Procurement

Sales and Service Customer Management Customer Precedents

Operations and Product Specific Trading Book

Execution Fulfilment Wholesale Trading Oversight

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading

Business Support IT Management Systems Assurance

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Risk and Bank Portfolio and Corporate Treasury

Compliance Treasury Analysis

Enterprise Tax
Business Support Finance Administration

Market Data Switch

Reference Data Market Data Administration
Financial Instrument
Reference Data
Reference Data Market Data Management

Buildings Equipment and

Business Support Facilities Property Portfolio

Reference Data Market Data Quant Model

Risk and
Compliance Models Economic Capital
Operations and Product Specific Trade Confirmation
Execution Fulfilment Market Operations Matching

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Corporate
Business Support Corporate Relations Relationship

Business Command and Business Unit

Business Support Control Accounting

Operations and Product Specific

Execution Fulfilment Market Operations Corporate Action

Risk and
Compliance Business Analysis Channel Portfolio

Operations and Product Specific

Execution Fulfilment Investment Management eTrading Workbench

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading
Operations and Product Specific Corporate Trust
Execution Fulfilment Consumer Services Services

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting

Corporate
Business Support Corporate Relations Communications

Human Resource
Business Support Management Employee Assignment
 Human Resource
Business Support Management Employee Access

Business Support Finance Financial Compliance

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance

Sales and Service Customer Management Customer Proposition

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

Branch Location
Sales and Service Channel Specific Operations

Branch Network
Sales and Service Channel Specific Management

Business Support Business Direction Corporate Strategy

Operations and Product Specific

Execution Fulfilment Market Operations Corporate Action

Sales and Service Sales Product Sales Support

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis
Risk and
Compliance Business Analysis Branch Portfolio

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration

Business Support Business Direction Corporate Policies

Operations and Product Specific Bank Drafts And

Execution Fulfilment Consumer Services Travelers Checks

Market Data Switch

Reference Data Market Data Administration
Financial Instrument
Reference Data
Reference Data Market Data Management

Market Data Switch

Reference Data Market Data Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Operations and Product Specific

Execution Fulfilment Trade Banking Letter of Credit

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Buildings Equipment and

Business Support Facilities Property Portfolio

Counterparty
Reference Data Market Data Administration

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration
 Document Management
Business Support and Archive Archive Services
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Reference Data Product Management Discount Pricing

Risk and Production Risk

Compliance Models Models

Operations and Product Specific

Execution Fulfilment Wholesale Trading Trading Models

Risk and Production Risk

Compliance Models Models

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting

Business Support IT Management Platform Operations

Operations and Cross Product

Execution Operations Account Management Counterparty Risk

Non-IT and Non-HR

Business Support Enterprise Services Security Assurance

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making
 Human Resource
Business Support Management Employee Benefits

Risk and
Compliance Models Liquidity Risk Models

Information Provider
Reference Data External Agency Administration

Information Provider
Reference Data External Agency Administration

Operations and Product Specific Credit Risk

Execution Fulfilment Wholesale Trading Operations

Human Resource
Business Support Management Employee Evaluation

Internal Network
Business Support IT Management Operation
Operations and Product Specific
Execution Fulfilment Trade Banking Factoring

Sales and Service Sales Sales Planning

Risk and
Compliance Models Market Risk Models

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Buildings Equipment and

Business Support Facilities Site Administration
 Human Resource Human Resources
Business Support Management Direction

Human Resource
Business Support Management Employee Evaluation

Buildings Equipment and

Business Support Facilities Building Maintenance

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making

Risk and Credit/Margin

Compliance Models Management

Information Provider
Reference Data Market Data Operation

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Human Resource
Business Support Management Travel And Expenses

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration

Products And
Business Support Business Direction Services Direction

Risk and
Compliance Models Contribution Models
Operations and Product Specific Traded Position
Execution Fulfilment Wholesale Trading Management
Operations and Product Specific
Execution Fulfilment Market Operations Corporate Action

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Business Support IT Management Systems Assurance

Business Support IT Management Platform Operations

Operations and Product Specific
Execution Fulfilment Trade Banking Cheque Lock Box

Business Support IT Management Systems Help Desk

Human Resource Human Resources

Business Support Management Direction

Business Support IT Management Systems Help Desk

Risk and Financial Instrument

Compliance Models Valuation Models

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Non-IT and Non-HR

Business Support Enterprise Services Security Assurance
Risk and
Compliance Business Analysis Branch Portfolio

Human Resource Employee Payroll And

Business Support Management Incentives

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration

Information Provider
Reference Data External Agency Administration

Human Resource
Business Support Management Employee Benefits

Sales and Service Sales Sales Planning

ATM Network
Sales and Service Channel Specific Management

Risk and
Compliance Business Analysis Channel Portfolio

Development
Business Support IT Management Environment

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

Operations and Product Specific

Execution Fulfilment Trade Banking Letter of Credit

Operations and Product Specific

Execution Fulfilment Market Operations Trade/Price Reporting

Operations and Product Specific Traded Position

Execution Fulfilment Wholesale Trading Management
Risk and
Compliance Business Analysis Contribution Analysis

Sales and Service Customer Management Customer Proposition

Business Command and Business Unit

Business Support Control Direction

Human Resource
Business Support Management Employee Access

Human Resource Human Resources

Business Support Management Direction

Sales and Service Customer Management Customer Proposition

Human Resource Employee

Business Support Management Certification

Buildings Equipment and Utilities

Business Support Facilities Administration

Risk and
Compliance Models Market Risk Models
Operations and Product Specific
Execution Fulfilment Wholesale Trading Market Making

Risk and Credit/Margin

Compliance Models Management

Document Management
Business Support and Archive Archive Services
Financial Instrument
Reference Data
Reference Data Market Data Management

Corporate
Business Support Corporate Relations Relationship
 Information Provider
Reference Data External Agency Administration

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration

Branch Location
Sales and Service Channel Specific Operations

Information Provider
Reference Data Market Data Operation

Risk and
Compliance Models Economic Capital

Sub Custodian
Reference Data External Agency Agreement

Sales and Service Servicing Servicing Issue

Market Data Switch

Reference Data Market Data Administration

Human Resource Employee Payroll And

Business Support Management Incentives

Sales and Service Servicing Servicing Issue

Operations and Cross Product

Execution Operations Operational Services Dunning

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Corporate
Business Support Corporate Relations Alliance/Stake Holder
Operations and Product Specific Corporate Financing and
Execution Fulfilment Advisory Services Corporate Finance

Business Support Business Direction Corporate Policies

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Risk and
Compliance Models Business Risk Models

Risk and Operational Risk

Compliance Models Models

Risk and Bank Portfolio and Corporate Treasury

Compliance Treasury Analysis

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering

Risk and Operational Risk

Compliance Models Models

Business Support IT Management Platform Operations

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Private Placement

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Business Support Finance Financial Compliance

Operations and Product Specific
Execution Fulfilment Trade Banking Project Finance
Operations and Product Specific Traded Position
Execution Fulfilment Wholesale Trading Management

Product Service
Reference Data External Agency Agency

Risk and Operational Risk

Compliance Models Models

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Contractor/Supplier
Reference Data External Agency Agreement

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Risk and
Compliance Business Analysis Branch Portfolio

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Private Placement

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

Business Support Finance Financial Statements

Risk and Financial Instrument

Compliance Models Valuation Models

Buildings Equipment and

Business Support Facilities Site Operations
Risk and Operational Risk
Compliance Models Models

Operations and Product Specific Hedge Fund

Execution Fulfilment Market Operations Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Business Support IT Management Platform Operations

Operations and Product Specific Traded Position

Execution Fulfilment Wholesale Trading Management

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Non-IT and Non-HR

Business Support Enterprise Services Security Assurance

Operations and Cross Product

Execution Operations Operational Services Dunning

Sub Custodian
Reference Data External Agency Agreement

Human Resource Employee Data

Business Support Management Management

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration
Operations and Product Specific Trading Book
Execution Fulfilment Wholesale Trading Oversight

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Operations and Product Specific

Execution Fulfilment Market Operations Corporate Action

Operations and Cross Product Financial Message

Execution Operations Payments Analysis

Human Resource
Business Support Management Recruitment

Operations and Product Specific Bank Drafts And

Execution Fulfilment Consumer Services Travelers Checks

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis

Operations and Cross Product

Execution Operations Account Management Counterparty Risk

Operations and Product Specific Limit And Exposure

Execution Fulfilment Trade Banking Management

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Operations and Product Specific Market Order

Execution Fulfilment Wholesale Trading Execution

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance
Operations and Product Specific
Execution Fulfilment Trade Banking Project Finance

Sales and Service Sales Sales Planning

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering

Buildings Equipment and Utilities

Business Support Facilities Administration

Business Support Business Direction Continuity Planning

Corporate
Business Support Corporate Relations Communications

Sales and Service Servicing Servicing Issue

Operations and Product Specific Trading Book

Execution Fulfilment Wholesale Trading Oversight

Risk and
Compliance Models Business Risk Models

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Operations and Product Specific Trading Book

Execution Fulfilment Wholesale Trading Oversight

Operations and Product Specific Credit Risk

Execution Fulfilment Wholesale Trading Operations

Risk and
Compliance Business Analysis Branch Portfolio

Sales and Service Customer Management Customer Proposition

Business Support IT Management Systems Operations

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Operations and Product Specific

Execution Fulfilment Trade Banking Credit Facility

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments

ATM Network
Sales and Service Channel Specific Management

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Human Resource
Business Support Management Recruitment

Reference Data Market Data Quant Model

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product
Financial Instrument
Reference Data
Reference Data Market Data Management

Business Support IT Management Systems Help Desk

Non-IT and Non-HR

Business Support Enterprise Services Security Assurance

Operations and Product Specific

Execution Fulfilment Investment Management eTrading Workbench

Buildings Equipment and

Business Support Facilities Property Portfolio

Operations and Cross Product

Execution Operations Operational Services Dunning
 Product Service
Reference Data External Agency Agency

Human Resource
Business Support Management Employee Assignment

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Risk and
Compliance Models Liquidity Risk Models

Buildings Equipment and

Business Support Facilities Site Operations

Risk and
Compliance Models Market Risk Models

Human Resource
Business Support Management Travel And Expenses

Buildings Equipment and Equipment

Business Support Facilities Maintenance

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Business Support IT Management Systems Operations

Business Support Finance Financial Statements

 Non-IT and Non-HR
Business Support Enterprise Services Security Advisory

Business Command and Business Unit

Business Support Control Financial Analysis

Contractor/Supplier
Reference Data External Agency Agreement

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services

Business Support IT Management Platform Operations

Document Management
Business Support and Archive Archive Services

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

Human Resource Employee

Business Support Management Certification

Branch Location
Sales and Service Channel Specific Operations

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Reference Data Market Data Quant Model

ATM Network
Sales and Service Channel Specific Management

Operations and Product Specific

Execution Fulfilment Market Operations Order Allocation

Risk and
Compliance Models Market Risk Models

Sales and Service Sales Product Sales Support

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Business Support Corporate Relations Investor Relations

Business Support IT Management Platform Operations

Risk and Operational Risk

Compliance Models Models
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility

Operations and Cross Product

Execution Operations Operational Services Dunning

Sales and Service Customer Management Customer Precedents

Operations and Product Specific
Execution Fulfilment Cards Merchant Relations

Human Resource Employee Payroll And

Business Support Management Incentives

Business Support IT Management Systems Operations

Risk and
Compliance Business Analysis Contribution Analysis

Buildings Equipment and Equipment

Business Support Facilities Administration

Non-IT and Non-HR

Business Support Enterprise Services Security Assurance

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making

Buildings Equipment and Utilities

Business Support Facilities Administration

Sales and Service Customer Management Customer Precedents

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Private Placement

Operations and Product Specific Unit Trust

Execution Fulfilment Market Operations Administration

Operations and Product Specific Trading Book

Execution Fulfilment Wholesale Trading Oversight

Human Resource Employee Data

Business Support Management Management

Business Support Finance Financial Control

Human Resource
Business Support Management Employee Access
Risk and Bank Portfolio and Bank Portfolio
Compliance Treasury Administration

Reference Data Market Data Quant Model

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Human Resource Employee Data

Business Support Management Management

Reference Data Product Management Discount Pricing

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

Business Command and Business Unit

Business Support Control Financial Operations

Human Resource
Business Support Management Employee Benefits

Corporate
Business Support Corporate Relations Alliance/Stake Holder

Non-IT and Non-HR

Business Support Enterprise Services Procurement

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Business Support IT Management System Deployment

Business Support Finance Financial Statements

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance

Operations and Product Specific

Execution Fulfilment Wholesale Trading Quote Management

Corporate
Business Support Corporate Relations Alliance/Stake Holder

Business Support Finance Financial Compliance

Operations and Product Specific Card Billing And
Execution Fulfilment Cards Payments

Buildings Equipment and

Business Support Facilities Site Operations

Internal Network
Business Support IT Management Operation

Development
Business Support IT Management Environment

Correspondent Bank
Relationship
Reference Data External Agency Management

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Buildings Equipment and Utilities

Business Support Facilities Administration

Risk and Financial Instrument

Compliance Models Valuation Models

Business Support IT Management Platform Operations

 Contractor/Supplier
Reference Data External Agency Agreement

Product Service
Reference Data External Agency Agency

Operations and Product Specific Bank Drafts And

Execution Fulfilment Consumer Services Travelers Checks

Business Support Corporate Relations Investor Relations

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Operations and Cross Product

Execution Operations Operational Services Dunning

Reference Data Product Management Discount Pricing

Risk and
Compliance Models Contribution Models

Operations and Product Specific

Execution Fulfilment Trade Banking Letter of Credit

Development
Business Support IT Management Environment

Business Support Business Direction Corporate Strategy

Sales and Service Customer Management Customer Precedents

 Business Command and Business Unit
Business Support Control Accounting

Operations and Product Specific Credit Risk

Execution Fulfilment Wholesale Trading Operations

Operations and Cross Product

Execution Operations Account Management Counterparty Risk

Human Resource
Business Support Management Travel And Expenses

Operations and Product Specific Financial Instrument

Execution Fulfilment Market Operations Valuation

Product Service
Reference Data External Agency Agency

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Internal Network
Business Support IT Management Operation

Human Resource Employee

Business Support Management Certification

Human Resource Employee

Business Support Management Certification

Business Support IT Management System Deployment

Operations and Product Specific

Execution Fulfilment Trade Banking Bank Guarantee

Business Command and Business Unit

Business Support Control Financial Analysis
Risk and
Compliance Models Gap Analysis

Human Resource Employee/Contractor

Business Support Management Contract

Business Support Finance Financial Control

Sales and Service Customer Management Customer Precedents

Business Command and Business Unit

Business Support Control Direction

Risk and
Compliance Business Analysis Channel Portfolio

Operations and Product Specific

Execution Fulfilment Cards Merchant Relations

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making

Buildings Equipment and

Business Support Facilities Property Portfolio

Human Resource
Business Support Management Employee Assignment

Operations and Cross Product

Execution Operations Account Management Counterparty Risk

Operations and Cross Product Financial Message

Execution Operations Payments Analysis

Buildings Equipment and

Business Support Facilities Building Maintenance
 Business Command and Organization
Business Support Control Direction

Operations and Product Specific

Execution Fulfilment Wholesale Trading Program Trading

Business Support Finance Financial Compliance

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Corporate
Business Support Corporate Relations Communications

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services

Operations and Cross Product

Execution Operations Account Management Counterparty Risk

Human Resource Employee Payroll And

Business Support Management Incentives

Branch Network
Sales and Service Channel Specific Management

Operations and Product Specific

Execution Fulfilment Trade Banking Trade Finance

Counterparty
Reference Data Market Data Administration
Correspondent Bank
Relationship
Reference Data External Agency Management

Enterprise Tax
Business Support Finance Administration

Human Resource
Business Support Management Employee Benefits
Operations and Product Specific
Execution Fulfilment Trade Banking Letter of Credit

Non-IT and Non-HR

Business Support Enterprise Services Fixed Asset Register

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Information Provider
Reference Data Market Data Operation

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Business Command and Organization

Business Support Control Direction

Operations and Product Specific Card Billing And

Execution Fulfilment Cards Payments

Operations and Product Specific Credit Risk

Execution Fulfilment Wholesale Trading Operations

Sales and Service Servicing Servicing Issue

Business Command and Business Unit

Business Support Control Financial Operations

Risk and
Compliance Models Business Risk Models

Business Command and Business Unit

Business Support Control Direction
 Market Data Switch
Reference Data Market Data Administration

Buildings Equipment and Equipment

Business Support Facilities Maintenance

Risk and
Compliance Models Market Risk Models

Operations and Product Specific Settlement Obligation

Execution Fulfilment Market Operations Management

Development
Business Support IT Management Environment

Risk and
Compliance Models Market Risk Models
Operations and Product Specific
Execution Fulfilment Trade Banking Trade Finance

Corporate
Business Support Corporate Relations Alliance/Stake Holder

Risk and
Compliance Business Analysis Branch Portfolio

Business Support IT Management IT Systems Direction

Reference Data Product Management Discount Pricing

Human Resource
Business Support Management Employee Access
Risk and
Compliance Models Business Risk Models

Risk and
Compliance Models Gap Analysis

Buildings Equipment and

Business Support Facilities Property Portfolio

Buildings Equipment and

Business Support Facilities Site Administration

Risk and Bank Portfolio and

Compliance Treasury Stock Lending/Repos

Risk and Credit/Margin

Compliance Models Management

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Human Resource
Business Support Management Recruitment

Business Command and Business Unit

Business Support Control Financial Operations

Business Support IT Management Systems Help Desk

Business Support Finance Financial Statements

Business Support Business Direction Corporate Strategy

Human Resource Employee Payroll And

Business Support Management Incentives
 Counterparty
Reference Data Market Data Administration

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Business Support IT Management Systems Assurance

Corporate
Business Support Corporate Relations Communications

Sales and Service Servicing Servicing Issue

Products And
Business Support Business Direction Services Direction

Business Support IT Management IT Systems Direction

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Public Offering

Syndicate
Reference Data External Agency Management

Human Resource
Business Support Management Employee Evaluation

Internal Network
Business Support IT Management Operation

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments

Operations and Product Specific

Execution Fulfilment Market Operations Order Allocation
 Buildings Equipment and
Business Support Facilities Site Administration

Human Resource Human Resources

Business Support Management Direction

ATM Network
Sales and Service Channel Specific Management

Operations and Product Specific Card Billing And

Execution Fulfilment Cards Payments

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Information Provider
Reference Data External Agency Administration

Human Resource
Business Support Management Employee Benefits

Enterprise Tax
Business Support Finance Administration

Business Support Business Direction Continuity Planning

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Corporate
Business Support Corporate Relations Alliance/Stake Holder

Operations and Cross Product Financial Message

Execution Operations Payments Analysis
 Information Provider
Reference Data Market Data Operation

Syndicate
Reference Data External Agency Management

Operations and Cross Product

Execution Operations Operational Services Dunning

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Non-IT and Non-HR Approved Supplier

Business Support Enterprise Services Directory

Human Resource
Business Support Management Employee Evaluation
Operations and Product Specific
Execution Fulfilment Consumer Services Remittances (Old)

Operations and Product Specific

Execution Fulfilment Trade Banking Factoring

Business Support IT Management Systems Operations

Buildings Equipment and Equipment

Business Support Facilities Administration

ATM Network
Sales and Service Channel Specific Management

Operations and Product Specific

Execution Fulfilment Wholesale Trading Trading Models

Risk and
Compliance Models Business Risk Models

Business Command and Business Unit

Business Support Control Accounting
Risk and
Compliance Models Gap Analysis

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product

Contractor/Supplier
Reference Data External Agency Agreement

Non-IT and Non-HR

Business Support Enterprise Services Security Assurance

Buildings Equipment and

Business Support Facilities Site Administration

Operations and Product Specific Corporate Trust

Execution Fulfilment Consumer Services Services

Operations and Product Specific

Execution Fulfilment Wholesale Trading Trading Models

Human Resource
Business Support Management Recruitment

Correspondent Bank
Relationship
Reference Data External Agency Management

Human Resource
Business Support Management Workforce Training

Sales and Service Sales Sales Planning

Buildings Equipment and

Business Support Facilities Site Operations
Risk and Bank Portfolio and Corporate Treasury
Compliance Treasury Analysis

Operations and Cross Product Financial Message

Execution Operations Payments Analysis

Business Support IT Management IT Systems Direction

Branch Network
Sales and Service Channel Specific Management

Information Provider
Reference Data External Agency Administration

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Human Resource
Business Support Management Travel And Expenses

Human Resource
Business Support Management Workforce Training

Operations and Product Specific

Execution Fulfilment Wholesale Trading Trading Models

Risk and Bank Portfolio and Corporate Treasury

Compliance Treasury Analysis

Correspondent Bank
Relationship
Reference Data External Agency Management

Buildings Equipment and Utilities

Business Support Facilities Administration

Operations and Product Specific

Execution Fulfilment Trade Banking Project Finance
Sales and Service Sales Product Sales Support

Buildings Equipment and Utilities

Business Support Facilities Administration

Business Command and Business Unit

Business Support Control Financial Operations

Business Support IT Management IT Systems Direction

Operations and Product Specific

Execution Fulfilment Consumer Services Brokered Product

Operations and Product Specific Card Billing And

Execution Fulfilment Cards Payments

Risk and Bank Portfolio and

Compliance Treasury Stock Lending/Repos

Enterprise Tax
Business Support Finance Administration

Business Command and Business Unit

Business Support Control Accounting

Business Support Finance Financial Statements

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making

Buildings Equipment and Equipment

Business Support Facilities Maintenance
 Human Resource
Business Support Management Travel And Expenses

Syndicate
Reference Data External Agency Management

Operations and Product Specific Corporate Financing and Mergers And

Execution Fulfilment Advisory Services Acquisitions Advisory

Correspondent Bank
Relationship
Reference Data External Agency Management

Operations and Product Specific Mutual Fund

Execution Fulfilment Market Operations Administration

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Risk and Production Risk

Compliance Models Models

Branch Location
Sales and Service Channel Specific Operations

Operations and Product Specific

Execution Fulfilment Trade Banking Cheque Lock Box

Contractor/Supplier
Reference Data External Agency Agreement

Human Resource
Business Support Management Workforce Training

Human Resource
Business Support Management Employee Assignment
Operations and Product Specific Financial Instrument
Execution Fulfilment Market Operations Valuation

Risk and
Compliance Models Liquidity Risk Models

Document Management
Business Support and Archive Archive Services

Non-IT and Non-HR

Business Support Enterprise Services Security Advisory

Business Support Business Direction Continuity Planning

Sales and Service Servicing Servicing Issue

Counterparty
Reference Data Market Data Administration

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis

Operations and Product Specific

Execution Fulfilment Wholesale Trading Dealer Workbench

Risk and
Compliance Models Liquidity Risk Models

Human Resource
Business Support Management Employee Benefits

Operations and Product Specific

Execution Fulfilment Trade Banking Project Finance
Operations and Product Specific
Execution Fulfilment Investment Management eTrading Workbench

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Operations and Product Specific

Execution Fulfilment Consumer Services Service Product

Business Support IT Management Systems Help Desk

Human Resource
Business Support Management Employee Access

Buildings Equipment and

Business Support Facilities Site Operations

Sales and Service Customer Management Customer Precedents

Business Support Finance Financial Statements

Operations and Product Specific Settlement Obligation

Execution Fulfilment Market Operations Management

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Analysis

Reference Data Market Data Quant Model

Operations and Product Specific Trade Confirmation

Execution Fulfilment Market Operations Matching

Non-IT and Non-HR Company Billing And

Business Support Enterprise Services Payments

Human Resource
Business Support Management Employee Assignment
Operations and Cross Product
Execution Operations Operational Services Dunning

Business Support Finance Financial Compliance

Human Resource
Business Support Management Recruitment

Operations and Product Specific

Execution Fulfilment Market Operations Order Allocation

Sales and Service Sales Product Sales Support

Document Management
Business Support and Archive Archive Services

Business Command and Organization

Business Support Control Direction

Business Support IT Management System Deployment

Risk and Bank Portfolio and Bank Portfolio

Compliance Treasury Administration

Risk and
Compliance Business Analysis Channel Portfolio

Enterprise Tax
Business Support Finance Administration

Operations and Product Specific Traded Position

Execution Fulfilment Wholesale Trading Management

Corporate
Business Support Corporate Relations Relationship
Operations and Product Specific Corporate Financing and
Execution Fulfilment Advisory Services Private Placement

Business Support Finance Financial Control

Risk and
Compliance Models Economic Capital

Operations and Cross Product

Execution Operations Operational Services Dunning

Human Resource
Business Support Management Workforce Training

Buildings Equipment and

Business Support Facilities Site Operations

Counterparty
Reference Data Market Data Administration

Operations and Cross Product Account

Execution Operations Account Management Reconciliation

Human Resource Human Resources

Business Support Management Direction

Corporate
Business Support Corporate Relations Relationship

Operations and Product Specific

Execution Fulfilment Market Operations Corporate Action

Operations and Product Specific Corporate Financing and

Execution Fulfilment Advisory Services Corporate Finance

Human Resource Employee/Contractor

Business Support Management Contract
Operations and Product Specific Hedge Fund
Execution Fulfilment Market Operations Administration

Sub Custodian
Reference Data External Agency Agreement

Sales and Service Customer Management Customer Precedents

Operations and Product Specific Securities Fails

Execution Fulfilment Market Operations Processing

Operations and Product Specific Card Billing And

Execution Fulfilment Cards Payments

Syndicate
Reference Data External Agency Management

Operations and Product Specific

Execution Fulfilment Wholesale Trading Market Making

Buildings Equipment and Equipment

Business Support Facilities Administration
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Service Group Action Behavior

Qualifier

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Reporting Retrieve HROperations

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PerformanceAssessmen
Invocation Execute t

Invocation Update Automated

ProductandServiceAcces
Reporting Retrieve s

Reporting Retrieve Assurance

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Invocation Request Assignment

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Profile, Reference,
Associations,
Demographics,
Invocation Exchange BankRelations
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Reporting Retrieve

Invocation Request Allocation

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Instantiation Initiate ceduresandGuidelines
Instantiation Initiate ProductEligibility

Invocation Update

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Invocation Execute

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AssessmentandReportin
Instantiation Initiate g

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Reporting Retrieve TransactionApplication

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AssessmentandReportin
Reporting Retrieve g

Invocation Update Repayment

Instantiation Initiate

Invocation Execute

Instantiation Initiate InternalPublication

ProductionEnvironment
Invocation Update andSupportServices

Reporting Retrieve Settlement

Invocation Update Interaction

Reporting Retrieve

Invocation Execute Fee

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Invocation Execute ParticipantService

Reporting Retrieve

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Invocation Update TradeInitiation

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Reporting Retrieve
TransactionConsolidatio
Invocation Execute n

Reporting Retrieve TradeInitiation

Invocation Update PolicyTerms

Reporting Retrieve ComplianceAssessment

Invocation Request RootCauseAlgorithm

Invocation Request StandingOrder

Invocation Update Registration

Invocation Control DeviceAssignment

Invocation Capture StrategicFunding

Reporting Retrieve PaymentInitiation

Instantiation Initiate Payment

Invocation Exchange HROperations

Reporting Retrieve

Reporting Retrieve Calculation

Instantiation Register

Instantiation Initiate Remediation

Reporting Retrieve Invoicing

Invocation Update History

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Instantiation Evaluate Question

Invocation Update

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Reporting Retrieve

Invocation Execute

Invocation Execute Repayment

Reporting Retrieve

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Instantiation Initiate

Reporting Retrieve

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Invocation Request
SecuritiesTransactionCa
pture,
TransactionCapture,
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Invocation Capture ture

Invocation Control Incident

Reporting Retrieve

Invocation Control NetworkOperation

Invocation Grant CommissionTerms

Instantiation Initiate IssuedDevice

Invocation Request IssuedDevice

Invocation Execute ServiceScheduling

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Invocation Exchange FunctionalRequirements

Invocation Update PasswordAssignment

Invocation Request

Invocation Execute Clearing

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Invocation Execute ling
Reporting Retrieve Booking

Invocation Request EarlyMaturing

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Reporting Retrieve Capture

Reporting Retrieve

Reporting Retrieve

Invocation Execute VerifyMandate

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FinancialTransactionCap
Reporting Retrieve ture

Invocation Execute Origination

Reporting Retrieve CustomerMandate

Reporting Retrieve RepresentBankInterests

Invocation Update InvestmentTerms

Invocation Request Production

Invocation Execute

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Invocation Request ServiceScheduling

Invocation Execute

Invocation Execute Bot

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Invocation Execute Calculation

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Reporting Retrieve FunctionalRisk

Reporting Retrieve

Invocation Execute

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Instantiation Evaluate

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TransactionConsolidatio
Invocation Update n

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Invocation Capture ceduresandGuidelines

Instantiation Initiate

Invocation Execute

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Reporting Retrieve
Profile, Associations,
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Instantiation Initiate
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Reporting Retrieve ling

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Reporting Retrieve
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Instantiation Initiate Infrastructure

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Instantiation Initiate

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Reporting Retrieve PaymentExecution

Invocation Capture Incident

Reporting Retrieve

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Instantiation Initiate ProductGuidance

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Reporting Retrieve IssuedDevice

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Invocation Update Fees

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PerformanceAssessmen
Invocation Update t

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ProductionPlatformsand
Invocation Execute Infrastructure

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Invocation Control ing

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Invocation Request Environment

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pture,
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Reporting Retrieve ProductInitialization

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Instantiation Initiate hecks

Reporting Retrieve

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Invocation Capture eduresandGuidelines
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DepositsandWithdrawal
Instantiation Initiate s

Instantiation Initiate HelpServiceSelection

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Reporting Retrieve TradeInitiation

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Reporting Retrieve uments

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Invocation Update Distribution

Reporting Retrieve Interest

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Reporting Retrieve PaymentTerms

Reporting Retrieve Repayment

Reporting Retrieve NextBest

ResiliencyandPerforman
Reporting Retrieve ceChecks

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Invocation Update Arbitration

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TransactionAuthorizatio
Instantiation Initiate n

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ture,
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pture,
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Reporting Retrieve grityChecks

Invocation Update Consolidation

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Instantiation Initiate OutboundACH

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Reporting Retrieve te

Invocation Control
ProductionEnvironment
Instantiation Initiate andSupportServices

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Invocation Capture Infrastructure

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Instantiation Initiate

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Invocation Control ChequesAssignment

Instantiation Initiate MaintainRelations

Reporting Retrieve

Invocation Execute FundsAvailableCheck

Invocation Capture

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Invocation Request FinancialMarketInsight

Instantiation Initiate Restructuring

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Reporting Retrieve CustomerBehavior

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Reporting Retrieve Systems

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Reporting Retrieve t

Reporting Retrieve Underwriting

Reporting Retrieve FinancialInstrument

Invocation Request
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Instantiation Initiate Intelligence

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Reporting Retrieve Administer

Invocation Update Product or Service

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Instantiation Initiate Redemption

Reporting Retrieve
ProductTestingandDeplo
Reporting Retrieve ymentMechanisms

Invocation Control

Invocation Control

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Invocation Update Status

Invocation Control
Instantiation Initiate ServiceScheduling

Reporting Retrieve Chargeback

Reporting Retrieve CashPosition

Instantiation Initiate Capture

Invocation Update Event

Invocation Update OutboundACH

Instantiation Evaluate Password

Reporting Retrieve Question

Invocation Capture Initiative

Invocation Update

Reporting Retrieve

Reporting Retrieve

Reporting Retrieve
ProductionPlatformsand
Reporting Retrieve Infrastructure

Reporting Retrieve ImpactAssessment

Instantiation Initiate FXTransactionPricing

Invocation Update Invoicing

Reporting Retrieve SyndicateAssembly

Invocation Capture Oversight

Instantiation Initiate Outbound

Reporting Retrieve BrandAdvice

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Instantiation Create

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FinancialTransactionCap
Invocation Update ture

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Reporting Retrieve Fraud

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CaptureandClassificatio
Reporting Retrieve n

CaptureandClassificatio
Invocation Update n

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Reporting Retrieve Biometric

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Invocation Capture InternalReporting

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Instantiation Initiate Award

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Invocation Update ol

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Reporting Retrieve

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Instantiation Initiate Reporting

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Invocation Execute IssueAnalysis

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Instantiation Initiate ServiceFees

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Reporting Retrieve PerformanceAnalysis

Invocation Grant

Invocation Request SurveyAnalysis

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ProductionEnvironment
Reporting Retrieve andSupportServices
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Invocation Execute andSupportServices

Reporting Retrieve Selection

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Reporting Retrieve OrderInitiation

Reporting Retrieve Planning

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Invocation Update hecks

Instantiation Initiate

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Reporting Retrieve

Invocation Update ProductTypeSelection

Reporting Retrieve Fees

Invocation Update Troubleshooting

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 MaintenanceandAccess
Invocation Request Administration

Invocation Update SafeKeeping

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Instantiation Initiate

Invocation Execute

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Invocation Update FXTransactionPricing

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Invocation Grant StandingOrder

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Invocation Capture g

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Invocation Control n
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MaintenanceAndUpgrad
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Servicing, Operations,
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TechnologyInfrastructur
Invocation Update e
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Reporting Retrieve ol

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Instantiation Initiate ment

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CreditandFraudRelatedI
Reporting Retrieve ssueAnalysis

Invocation Request CommissionTerms

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Invocation Request ssueAnalysis

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Instantiation Initiate Inbound

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ResiliencyandPerforman
Instantiation Initiate ceChecks

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Invocation Exchange ChequesAssignment

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Reporting Retrieve MerchantBehavior

Invocation Update InformationArchitecture

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Invocation Update Structuring

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Invocation Request TransferPricing

Invocation Update InboundACH

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 ProductionEnvironment
Invocation Request andSupportServices

Invocation Update Repayment

Instantiation Initiate BiometricAssignment

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Invocation Update

Instantiation Create CampaignDirection

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Reporting Retrieve e

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Instantiation Initiate Warehousing

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Instantiation Activate

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Instantiation Configure
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Instantiation Configure

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Invocation Execute MerchantFraud

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TechnologyInfrastructur
Invocation Request e

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Instantiation Evaluate

Invocation Control

Invocation Update CampaignDirection

Invocation Update LegalTerms

TransactionConsolidatio
Invocation Execute n

Invocation Control QuestionAssignment

Reporting Retrieve Rating

Reporting Retrieve

Reporting Retrieve Event

Reporting Retrieve CardTransaction

Instantiation Initiate

Invocation Control

Reporting Retrieve

Invocation Update Facility

CancelledChequeHandli
Invocation Update ng

Reporting Retrieve

Instantiation Initiate CardTransaction

Reporting Retrieve Disclosures

Invocation Execute InventoryProvisioning

Invocation Grant

Invocation Update

Invocation Update ExternalReport

Invocation Exchange Arbitration

ProductTestingandDeplo
Invocation Execute ymentMechanisms

Invocation Control
ResiliencyandPerforman
Invocation Update ceChecks

Invocation Request Troubleshooting

MaintenanceandAccess
Invocation Update Administration

CaptureandClassificatio
Invocation Execute n
Invocation Update

Invocation Request

Reporting Retrieve

Reporting Retrieve Allocation

Invocation Update CollectionsAssessment

Instantiation Initiate Audit

Instantiation Initiate

Reporting Retrieve BlockMailing

Instantiation Initiate

Reporting Retrieve
Instantiation Initiate Sales

Reporting Retrieve Preferences

Reporting Retrieve Facility

Reporting Retrieve Interest

Instantiation Evaluate

Reporting Retrieve Assisted

Invocation Update

Instantiation Initiate

Invocation Execute Selection

Invocation Control PasswordAssignment

Invocation Request DirectDebit

Reporting Retrieve Execution

Invocation Execute

Invocation Update

Invocation Update DistributionPlanning

Invocation Update

Reporting Retrieve Quote

Invocation Capture Liquidity

Invocation Control

Invocation Execute Fulfill

Invocation Control

Invocation Update Systems

Invocation Update BusinessArchitecture

Invocation Update

Instantiation Initiate
InventoryDistributionOv
Invocation Update ersight

Invocation Control SafeKeeping

Reporting Retrieve TrialTransaction

Invocation Update

Invocation Exchange

Instantiation Initiate FXTransactionCapture

Invocation Exchange OrderInitiation

Invocation Control

Invocation Execute

Reporting Retrieve Agreement

Reporting Retrieve

Invocation Request

Invocation Update

Invocation Control
Invocation Update Warehousing

Reporting Retrieve Negotiation

Invocation Capture InformationArchitecture

Invocation Control

Invocation Capture

Invocation Exchange Negotiation

OperationalandProducti
onProceduresandGuideli
Invocation Capture nes

Instantiation Provide

Invocation Update
FinancialTransactionCap
Instantiation Initiate ture

Invocation Execute

Invocation Execute

Invocation Execute ServiceFees

Instantiation Evaluate Preferences

Invocation Update FunctionalRequirements

Invocation Grant

Invocation Update ClearingandSettlement

CaptureandClassificatio
Instantiation Initiate n

Invocation Grant

Reporting Retrieve Interest

Invocation Exchange Systems

Reporting Retrieve EligibilityCheck

Reporting Retrieve

Instantiation Initiate CardAuthentication

TransactionAuthorizatio
Invocation Update n

Invocation Capture Consolidation

Invocation Update Allocation

Reporting Retrieve ITOperations

Instantiation Initiate

Reporting Retrieve
Instantiation Initiate

Invocation Execute ServiceFees

Invocation Update

Instantiation Initiate Oversight

Instantiation Create Participation

Invocation Grant

Invocation Execute

Reporting Retrieve UsageSpecification

Reporting Retrieve Expiration

Invocation Request

Invocation Grant

Reporting Retrieve BusinessRisk

Invocation Update MarketTracking

Invocation Update

Invocation Update Settlement

Invocation Control
Invocation Exchange

Instantiation Initiate

Invocation Update

Invocation Request Capture

Invocation Request Selection

Instantiation Evaluate Document

Invocation Update Definition

Invocation Request

Invocation Request FundsAvailableCheck

Invocation Update Reporting

Reporting Retrieve

Invocation Update RepresentBankInterests

Invocation Update

Invocation Exchange

Instantiation Initiate

Invocation Exchange Development

Instantiation Initiate Provisioning

FinancialTransactionCap
Invocation Execute ture

Invocation Update Payment

Invocation Update ReaderAssignment

Invocation Update

Invocation Capture ExternalReporting

Invocation Update DocumentHandling

Invocation Execute
Invocation Exchange

Reporting Retrieve Restructuring

Invocation Update InboundPayments

Invocation Update Chargeback

Reporting Retrieve

Reporting Retrieve Routing

Invocation Update

Invocation Grant

Reporting Retrieve IndexingandPublication

Reporting Retrieve Restructuring

ProductandServiceIssue
Invocation Request Analysis

Invocation Capture BusinessArchitecture

Invocation Execute

Invocation Update

Instantiation Initiate CreditPlan

Invocation Update PeakLoad

Invocation Update MaintainRelations

Invocation Exchange UsageSpecification

Reporting Retrieve Withdrawal

Invocation Update Agreement

Invocation Capture Testing

Invocation Control PaymentTracking

Reporting Retrieve ServiceFees

Invocation Request UsageSpecification

Reporting Retrieve

Reporting Retrieve Credit

Instantiation Initiate Interest

Reporting Retrieve Authorization

Invocation Execute DistributionPlanning

Instantiation Initiate Execution

Reporting Retrieve Maintenance

FinancialTransactionCap
Invocation Execute ture

Invocation Capture UsageSpecification

Invocation Capture Production

Invocation Update

Invocation Update DeviceCheck

Invocation Grant

Invocation Request Troubleshooting

Invocation Update

Invocation Update

Invocation Update Allocation

Invocation Exchange

Invocation Request

Invocation Execute FXTransactionCapture

Invocation Update IndexingandPublication

Reporting Retrieve Reconciliation

Instantiation Initiate Mailing

Instantiation Initiate

Reporting Retrieve History

Invocation Exchange OperationalRisk

Reporting Retrieve TechnicalSpecification

Invocation Update CustomerLiaison

Instantiation Create

Instantiation Initiate
Invocation Update Order

Invocation Request Broadcast

Invocation Exchange BiometricAssignment

Invocation Exchange Position

Reporting Retrieve ApplicationArchitecture

Invocation Exchange Testing

Reporting Retrieve Collateral

Instantiation Initiate GlobalReferenceData

Invocation Exchange

Invocation Request

Reporting Retrieve

Reporting Retrieve InternalReporting

Reporting Retrieve Agreement

Invocation Capture

Invocation Control

Invocation Execute Agreement

Reporting Retrieve UsabilityChecks

Invocation Request

Reporting Retrieve Fee

Invocation Request Contact

Reporting Retrieve
PerformanceAssessmen
Instantiation Create t

Invocation Request Inventory

Invocation Execute

Invocation Exchange FunctionalSpecification

Invocation Execute

Invocation Execute Redemption

Invocation Exchange

Reporting Retrieve

Reporting Retrieve Reporting

Invocation Update Inventory

Invocation Update

Invocation Update Repayment

Invocation Request

Reporting Retrieve

Reporting Retrieve Issue

ProductTestingandDeplo
Invocation Capture ymentMechanisms

Invocation Exchange TechnicalSpecification

Invocation Grant

Invocation Request

Reporting Retrieve FraudCheck

Reporting Retrieve CampaignDirection

Invocation Request

StaffManagementProce
Reporting Retrieve duresandGuidelines

Reporting Retrieve

Invocation Capture Life

Invocation Request
ProductandServiceAcces
Instantiation Initiate s

Invocation Update Life

Invocation Update Servicing

Invocation Exchange Restructuring

Invocation Grant

Invocation Update

Invocation Update Performance

Reporting Retrieve StandIn

Instantiation Initiate

Instantiation Initiate RootCauseAlgorithm

Invocation Execute

Invocation Update
Invocation Capture TechnicalSpecification

Invocation Update

Reporting Retrieve

Instantiation Initiate Resolution

Reporting Retrieve Resolution

Invocation Request

Invocation Update

Invocation Update EstablishRelations

Invocation Update Selection

Instantiation Provide

Invocation Exchange

Invocation Execute

Invocation Control

Reporting Retrieve Distribution

Instantiation Initiate
Invocation Capture Alert

Instantiation Initiate EstablishRelations

Instantiation Evaluate LegalTerms

Invocation Update

Reporting Retrieve ServiceFees

Invocation Request

Invocation Exchange Restructuring

Invocation Capture Rating

CreditandFraudRelatedI
Invocation Update ssueAnalysis
Invocation Exchange ServiceFees

Instantiation Create CampaignDirection

Instantiation Initiate

Invocation Execute ITPoliciesandGuidelines

Invocation Request Configuration

Invocation Capture Session

Invocation Execute

Invocation Execute ServiceFees

Invocation Execute CashDistribution

Invocation Request Valuation

Reporting Retrieve

Invocation Grant

Invocation Capture CustomerLiaison

Invocation Update Assisted

Invocation Update Assignment

Reporting Retrieve Order

Instantiation Provide Allocation

Invocation Control DirectDebit

Invocation Update Billing

Instantiation Initiate Offer

Reporting Retrieve OperationalRisk

Reporting Retrieve SalesandMarketing

Invocation Execute

Invocation Update

Instantiation Initiate Outbound

Invocation Request BrandAdvice

Instantiation Initiate

Invocation Execute

Reporting Retrieve ChequeExtraction

TransactionAuthorizatio
Instantiation Initiate n

Instantiation Initiate
Instantiation Initiate

Invocation Grant

Invocation Update

Invocation Request Batch

Invocation Exchange

Reporting Retrieve Track

Invocation Grant Allocation

Instantiation Initiate

Instantiation Create

Invocation Update Relationship

Instantiation Evaluate

Invocation Update Maintenance

Reporting Retrieve CustomerNegotiation

Reporting Retrieve DocumentHandling

InventoryDistributionOv
Reporting Retrieve ersight

Reporting Retrieve Redemption

Reporting Retrieve Reference

Reporting Retrieve Resolution

Invocation Execute Session

Invocation Execute CashPosition

Instantiation Initiate

Invocation Update Operations

Reporting Retrieve TransactionReversal

Invocation Request

Reporting Retrieve CollectionsAssessment

Invocation Execute

Invocation Update Chargeback

Instantiation Initiate TransactionApplication

Invocation Capture Provisioning

Invocation Control

Invocation Update CorporateAction

Invocation Execute

Invocation Control

Invocation Update

Invocation Update

Invocation Update

Instantiation Register

Invocation Update ParticipantService

Invocation Execute ServiceEvaluation

Invocation Execute

Invocation Update Inbound

Invocation Update Fraud

Reporting Retrieve Capture

Reporting Retrieve EarlyMaturing

Reporting Retrieve TransactionCapture

Invocation Request IssuedDevice

Reporting Retrieve Inventory

Reporting Retrieve

Invocation Control

Invocation Request Documentation

Invocation Execute

Invocation Control InventoryAllocation

Invocation Update ProductInitialization

Instantiation Initiate ProductTypeSelection

Invocation Control

Reporting Retrieve BiometricAssignment

Invocation Capture Valuation

Invocation Execute

Reporting Retrieve Authentication

Reporting Retrieve

Invocation Execute Audit

Invocation Request

Instantiation Evaluate

Invocation Update

Invocation Execute ServiceFees

Instantiation Initiate TransactionCapture

Reporting Retrieve Session

Invocation Update

Invocation Execute DeviceTracking

Reporting Retrieve DirectDebit

Reporting Retrieve Restrictions

Invocation Update CampaignDirection

Reporting Retrieve

Invocation Update

Invocation Exchange

Invocation Execute ServiceDelivery

Invocation Update Rating

Reporting Retrieve

Invocation Update ProductEligibility

Reporting Retrieve Repayment

Reporting Retrieve
FunctionalConsistencyC
Reporting Retrieve hecks

Invocation Request ServiceDelivery

Invocation Update Allocation

Invocation Control

Instantiation Provide Assignment

StaffManagementProce
Invocation Update duresandGuidelines

Instantiation Register

Reporting Retrieve Production

Invocation Request

Reporting Retrieve
Invocation Capture PasswordAssignment

Invocation Update Audit

Invocation Grant Allocation

Instantiation Initiate Registration

Invocation Update

Reporting Retrieve Initiative

Instantiation Initiate Quote

Instantiation Initiate Assignment

Instantiation Create

Invocation Capture

Reporting Retrieve

Reporting Retrieve OrderConfirmation

Reporting Retrieve

Reporting Retrieve Assessment, Writedown

Invocation Request

Invocation Update

Invocation Request Assignment

Reporting Retrieve

Invocation Update Reference

Invocation Control

Reporting Retrieve Outbound

Invocation Update Fees

Instantiation Register

Instantiation Create Reporting

Instantiation Initiate InventoryAllocation

Invocation Control

Reporting Retrieve Incident

Instantiation Provide

Invocation Execute

Instantiation Initiate

Instantiation Initiate CommissionTerms

Invocation Control

Instantiation Initiate FinancialPlanning

Invocation Update

Invocation Exchange CorporateAction

Invocation Control

Invocation Update InventoryProvisioning

ProductTestingandDeplo
Instantiation Initiate ymentMechanisms

Invocation Request

Reporting Retrieve Payments

Invocation Update

Invocation Request

Invocation Control

Invocation Update

Invocation Request

Review,RefinementandE
Invocation Update diting

Invocation Control ExecutionInitiation

Reporting Retrieve DebtFactoring

Invocation Execute SecuritiesReporting

Invocation Update Reconciliation

Invocation Update

Invocation Request

StaffManagementProce
Invocation Capture duresandGuidelines

Reporting Retrieve SalesandMarketing

Reporting Retrieve Status

Reporting Retrieve Analysis

Invocation Update Disclosures

Invocation Update

Reporting Retrieve

Invocation Request Initiative

Reporting Retrieve Session

Invocation Exchange Agreement

DepositsandWithdrawal
Invocation Update s

Reporting Retrieve TestingSpecification

Invocation Control

Invocation Execute

Invocation Request ImpactAssessment

Reporting Retrieve InstrumentDefinition

Reporting Retrieve CapacityPlanning

Instantiation Initiate Fee

Instantiation Initiate ReceivablesEvaluation

Reporting Retrieve Outbound

Reporting Retrieve FunctionalRequirements

Invocation Update Assignment

Invocation Update

Instantiation Evaluate

Invocation Update TechnicalSpecification

Invocation Exchange

Invocation Update

Reporting Retrieve Inbound

Invocation Exchange Disclosures

Reporting Retrieve

Instantiation Initiate

Invocation Update

Invocation Update Testing

Invocation Exchange CustomerMandate

Invocation Update

Invocation Execute

Invocation Request CustomerNegotiation

Reporting Retrieve FXTransactionPricing

Invocation Exchange ServiceFees

Reporting Retrieve QuestionAssignment

Invocation Update

Instantiation Create
ProcessingErrorandInte
Invocation Update grityChecks
 CollectionsAccountUpda
Invocation Update te

CaptureandClassificatio
Invocation Request n

Invocation Exchange

Invocation Exchange

Invocation Update

Reporting Retrieve SWUpdate

Invocation Request

Reporting Retrieve Production

LegalandRegulatoryObli
Reporting Retrieve gationsandGuidelines

Invocation Execute ServiceDelivery

Invocation Request SecuritiesReporting

Invocation Execute Deposit

Reporting Retrieve Operations

ProductandServiceIssue
Invocation Update Analysis

Invocation Exchange

Reporting Retrieve

Instantiation Initiate

Invocation Request Agreement

Invocation Update

Invocation Execute DeviceTracking

Reporting Retrieve Query

Instantiation Register
Reporting Retrieve TacticalFunding

CapacityPlanningandRe
Invocation Request silience

Invocation Update
DepositsandWithdrawal
Reporting Retrieve s

Instantiation Initiate

Invocation Update

Reporting Retrieve Reporting

Invocation Update Resolution

Invocation Request FunctionalRequirements

Reporting Notify

Reporting Notify

Instantiation Create

Instantiation Activate

Reporting Notify

Invocation Feedback

Reporting Retrieve

Invocation Update
Instantiation Configure

Instantiation Activate

Invocation Request

Invocation Request

Instantiation Configure

Instantiation Activate

Reporting Retrieve

Invocation Control

Invocation Feedback

Reporting Retrieve

Instantiation Activate

Invocation Execute

Invocation Feedback

Invocation Request
Instantiation Initiate

Invocation Feedback

Reporting Retrieve

Invocation Feedback

Invocation Request Contact

Instantiation Configure

Invocation Feedback

Invocation Request

Invocation Control

Reporting Notify

Invocation Feedback

Instantiation Activate

Instantiation Initiate

Invocation Update
Reporting Notify

Instantiation Initiate

Reporting Retrieve

Instantiation Configure

Reporting Retrieve

Invocation Control

Reporting Notify

Invocation Control

Invocation Update

Reporting Notify

Invocation Control

Instantiation Configure

Instantiation Activate
Instantiation Activate

Reporting Notify

Reporting Retrieve

Reporting Retrieve

Invocation Update

Invocation Request

Reporting Notify

Reporting Retrieve

Instantiation Activate

Reporting Retrieve

Invocation Feedback

Instantiation Activate
Reporting Retrieve

Instantiation Configure

Invocation Request

Reporting Retrieve

Instantiation Configure

Invocation Request

Invocation Control

Reporting Retrieve

Invocation Control

Invocation Control

Invocation Control

Instantiation Configure
Reporting Retrieve

Invocation Update

Invocation Feedback

Invocation Update

Invocation Request

Reporting Retrieve

Invocation Update

Invocation Request

Instantiation Activate

Invocation Feedback

Reporting Notify

Invocation Feedback

Invocation Update
Reporting Retrieve

Invocation Update

Invocation Request

Instantiation Activate

Reporting Notify

Invocation Grant

Invocation Feedback

Reporting Retrieve

Instantiation Configure

Invocation Update

Reporting Notify

Invocation Feedback

Reporting Notify

Reporting Notify
Instantiation Configure

Reporting Retrieve

Invocation Control

Reporting Retrieve

Reporting Notify

Invocation Update

Invocation Request

Invocation Request

Invocation Execute

Instantiation Initiate

Invocation Execute

Instantiation Configure

Invocation Update
Reporting Retrieve

Invocation Execute

Invocation Control

Invocation Control

Invocation Evaluate

Reporting Notify

Reporting Retrieve

Invocation Feedback

Instantiation Configure

Invocation Feedback

Invocation Feedback

Reporting Retrieve
Invocation Feedback

Instantiation Activate

Invocation Update

Invocation Feedback

Invocation Request

Invocation Feedback

Invocation Feedback

Instantiation Activate

Reporting Retrieve

Invocation Update

Instantiation Configure

Instantiation Activate

Invocation Request

Invocation Update

Instantiation Activate
Instantiation Configure

Invocation Request

Invocation Request

Invocation Control

Reporting Retrieve

Invocation Feedback

Instantiation Configure

Reporting Retrieve

Invocation Control

Instantiation Activate

Invocation Evaluate

Reporting Notify
Instantiation Configure

Reporting Retrieve

Invocation Evaluate

Instantiation Initiate

Invocation Feedback

Invocation Feedback

Instantiation Activate

Instantiation Initiate

Reporting Notify

Invocation Control

Reporting Retrieve

Invocation Feedback
Instantiation Activate

Instantiation Activate

Reporting Retrieve

Invocation Feedback

Reporting Retrieve

Invocation Request

Invocation Feedback

Reporting Retrieve

Reporting Notify

Instantiation Activate

Instantiation Configure

Invocation Feedback

Instantiation Create

Instantiation Initiate
Instantiation Configure

Reporting Retrieve

Instantiation Activate

Invocation Feedback

Instantiation Initiate

Reporting Retrieve

Invocation Feedback

Invocation Execute

Invocation Feedback

Invocation Request

Reporting Retrieve

Invocation Request

Reporting Retrieve
Instantiation Configure

Invocation Update

Reporting Notify

Reporting Retrieve

Instantiation Activate

Instantiation Configure

Invocation Feedback

Instantiation Configure

Invocation Update

Reporting Retrieve

Invocation Request

Invocation Request

Invocation Execute
Reporting Retrieve

Invocation Control

Invocation Request

Instantiation Activate

Invocation Grant

Reporting Notify

Invocation Feedback

Invocation Feedback

Invocation Request

Instantiation Initiate

Reporting Retrieve

Invocation Execute

Invocation Register

Invocation Request
Invocation Request

Invocation Feedback

Invocation Feedback

Invocation Control

Instantiation Configure

Reporting Retrieve

Reporting Retrieve

Invocation Request

Invocation Request

Reporting Notify

Reporting Notify

Invocation Feedback

Invocation Feedback

Invocation Feedback
Reporting Retrieve

Invocation Request

Instantiation Configure

Invocation Control

Reporting Notify

Reporting Notify

Invocation Execute

Instantiation Create

Instantiation Activate

Reporting Retrieve

Invocation Feedback

Instantiation Configure

Instantiation Initiate
Invocation Request

Instantiation Initiate

Invocation Feedback

Instantiation Configure

Reporting Notify

Invocation Control

Invocation Request

Invocation Request

Instantiation Activate

Instantiation Configure

Reporting Retrieve

Reporting Notify
Invocation Update

Invocation Request

Invocation Execute

Invocation Update

Instantiation Configure

Invocation Update

Invocation Control

Invocation Grant

Reporting Retrieve

Invocation Evaluate

Instantiation Activate

Instantiation Activate

Instantiation Activate
Instantiation Activate

Reporting Retrieve

Reporting Retrieve

Invocation Request

Reporting Notify

Reporting Notify

Invocation Request

Reporting Retrieve

Instantiation Configure

Invocation Update

Invocation Update

Invocation Request

Invocation Execute
Reporting Notify

Invocation Feedback

Invocation Request

Instantiation Activate

Invocation Feedback

Reporting Notify

Invocation Execute

Invocation Control

Invocation Request

Instantiation Activate

Instantiation Configure

Invocation Control

Instantiation Activate

Instantiation Initiate
Reporting Retrieve

Invocation Execute

Invocation Grant

Instantiation Activate

Invocation Control

Invocation Update

Invocation Feedback

Invocation Request

Reporting Notify

Invocation Request

Instantiation Configure

Invocation Request

Invocation Execute

Reporting Notify

Invocation Execute
Reporting Notify

Reporting Retrieve

Invocation Feedback

Invocation Update

Reporting Notify

Instantiation Activate

Reporting Notify

Invocation Feedback

Instantiation Configure

Reporting Notify

Reporting Notify

Reporting Retrieve
Reporting Retrieve

Reporting Notify

Invocation Request

Invocation Feedback

Reporting Retrieve

Reporting Retrieve

Reporting Notify

Invocation Request

Invocation Grant

Instantiation Activate

Invocation Control

Invocation Request

Invocation Request
Reporting Retrieve

Reporting Notify

Reporting Retrieve

Instantiation Create

Invocation Update

Reporting Retrieve

Reporting Notify

Invocation Request

Invocation Execute

Invocation Request

Invocation Request

Invocation Execute Contact

Invocation Feedback Record

Invocation Request

Invocation Feedback

Instantiation Activate

Instantiation Activate

Instantiation Activate

Instantiation Configure

Invocation Execute

Invocation Update

Invocation Feedback

Invocation Execute

Invocation Request

Invocation Feedback

Invocation Register

Reporting Retrieve

Invocation Request
Invocation Request

Invocation Update

Invocation Update

Invocation Update

Invocation Grant

Invocation Feedback

Invocation Control

Invocation Update

Reporting Notify

Invocation Control

Invocation Request

Instantiation Activate

Invocation Request
Instantiation Activate

Reporting Notify

Reporting Notify

Reporting Retrieve

Reporting Notify

Instantiation Initiate

Invocation Feedback

Invocation Control

Reporting Notify

Invocation Control

Invocation Control

Instantiation Configure

Invocation Request

Reporting Notify
Invocation Control

Invocation Request

Reporting Retrieve

Instantiation Configure

Reporting Notify

Invocation Feedback Record

Instantiation Configure

Invocation Feedback

Reporting Notify

Invocation Control

Reporting Retrieve

Reporting Retrieve
Invocation Feedback

Reporting Retrieve

Instantiation Configure

Instantiation Configure

Instantiation Activate

Invocation Update

Reporting Retrieve

Invocation Request

Instantiation Configure

Instantiation Activate

Instantiation Create

Invocation Execute

Instantiation Activate
Instantiation Configure

Invocation Request

Invocation Grant

Invocation Request Capture

Invocation Feedback

Instantiation Activate

Invocation Evaluate

Invocation Control

Instantiation Configure

Instantiation Configure

Invocation Control

Reporting Notify

Invocation Feedback
Invocation Grant

Invocation Control

Instantiation Activate

Invocation Request

Invocation Control

Invocation Execute

Reporting Notify

Invocation Request

Reporting Retrieve

Invocation Update

Invocation Request

Invocation Request

Instantiation Activate

Invocation Feedback
Reporting Retrieve

Invocation Feedback

Invocation Request

Invocation Request

Invocation Feedback

Reporting Retrieve

Invocation Execute

Instantiation Configure

Reporting Retrieve

Reporting Notify

Reporting Notify

Reporting Notify
Reporting Retrieve

Instantiation Activate

Invocation Update

Invocation Request

Instantiation Configure

Invocation Feedback

Instantiation Initiate

Instantiation Activate

Reporting Notify

Invocation Feedback

Invocation Evaluate

Invocation Grant
Reporting Retrieve

Instantiation Activate

Reporting Retrieve

Invocation Request

Reporting Retrieve

Instantiation Activate

Invocation Feedback

Reporting Retrieve

Instantiation Activate

Reporting Notify

Reporting Notify

Instantiation Activate

Instantiation Activate
Reporting Notify

Reporting Retrieve

Instantiation Configure

Invocation Feedback

Invocation Update

Reporting Retrieve

Instantiation Activate

Reporting Notify

Reporting Retrieve

Reporting Notify

Reporting Retrieve

Reporting Notify

Invocation Request
Instantiation Configure

Reporting Retrieve

Instantiation Configure

Reporting Retrieve

Instantiation Activate

Invocation Update

Invocation Request

Invocation Feedback

Instantiation Activate

Invocation Control

Invocation Request

Instantiation Configure
Invocation Control

Invocation Request

Invocation Update

Invocation Execute

Invocation Update

Invocation Request

Instantiation Initiate

Invocation Control

Invocation Request

Invocation Update

Instantiation Activate

Instantiation Create

Invocation Update

Invocation Update
Reporting Retrieve

Invocation Update

Reporting Retrieve

Instantiation Activate

Invocation Control

Reporting Notify

Reporting Notify

Invocation Update

Instantiation Configure

Instantiation Configure

Reporting Retrieve

Invocation Request
Invocation Feedback

Invocation Feedback

Instantiation Configure

Instantiation Activate

Reporting Notify

Invocation Feedback

Invocation Update

Invocation Control

Invocation Control

Invocation Request

Invocation Feedback

Invocation Request

Invocation Execute
Reporting Retrieve

Reporting Notify

Reporting Retrieve

Invocation Request

Instantiation Configure

Invocation Request

Invocation Request

Reporting Notify

Invocation Control

Invocation Feedback

Invocation Feedback

Invocation Request
Reporting Retrieve

Instantiation Configure

Invocation Execute

Reporting Retrieve

Invocation Update

Instantiation Configure

Invocation Update

Invocation Feedback

Reporting Notify

Invocation Update

Instantiation Activate

Invocation Provide
Invocation Execute

Invocation Update

Invocation Feedback

Instantiation Activate

Reporting Notify

Instantiation Configure

Invocation Control

Invocation Feedback

Reporting Retrieve

Invocation Feedback

Invocation Control

Reporting Retrieve
Invocation Feedback

Reporting Retrieve

Invocation Request

Instantiation Activate

Invocation Evaluate

Invocation Control

Reporting Notify

Invocation Request

Invocation Update

Instantiation Configure

Instantiation Create

Invocation Request

Invocation Request

Invocation Feedback
Invocation Request

Invocation Update

Instantiation Configure

Invocation Execute

Invocation Request

Invocation Request

Invocation Request

Reporting Retrieve

Invocation Update

Reporting Notify

Invocation Control

Reporting Notify

Instantiation Activate
Invocation Control

Invocation Request

Instantiation Configure

Invocation Feedback Record

Invocation Feedback

Reporting Retrieve

Instantiation Configure

Instantiation Configure

Instantiation Configure

Reporting Notify

Instantiation Activate

Reporting Notify

Invocation Evaluate
Instantiation Configure

Instantiation Initiate

Invocation Update Capture

Instantiation Activate

Reporting Notify

Instantiation Activate

Reporting Retrieve

Reporting Notify
Service Operation
<Action><ControlRecord>

UpCR Update details of a customer contact

ReBQ Retrieve details about a staff operations related

deployment task or deliverable

UpCR Update properties of an active current account

CaBQ Capture Capture activity or event related information

UpCR Update details of an allocation

ExBQ Execute an automated withdrawal against a consumer
loan

UpBQ Update a campaign candidate list

UpBQ Update details relating to Transaction Reversal

ReBQ Retrieve details about any aspect of Maintenance and

Access Administration

ReBQ Retrieve details about inbound payments

CaBQ Capture product transaction reports (push from
fulfillment)

ReCR Retrieve details about any aspect of Credit Charge Card

Financial Capture Transaction

InBQ Initiate the evaluation impact of a trial transaction

EcBQ Accept, Reject etc. the device allocation terms

GrBQ Obtain permission to act in relation to Statement

ReBQ Retrieve details about the data improvement activities

UpBQ Update details of service fees for an advisory session

ReCR Retrieve details about a corporate loan

CoCR Control event tracking for the customer (e.g. suspend)

EcBQ Accept, verify, etc. aspects of Financial Transaction
Initiation processing
UpBQ Update a fee or penalty transaction booked against the
account
RqBQ Request manual intervention or a decision with respect to
Structuring

CrBQ Create a bank contact

ReBQ Retrieve details about any aspect of Troubleshooting

CaBQ Provide transaction records as required to support
regulatory enquiry
RqBQ Request manual intervention or a decision with respect to
Distribution Planning
EvCR Evaluate a proposed interactive transaction for
authorization
InBQ Initiate payment processing against the card collections
account
InBQ Initiate an outbound eBranch connection
ReBQ Retrieve details about a sales specialist support
assignment

UpBQ Update details of a survey execution task

InCR Instantiate a new Credit Risk Model Specification

UpCR Update details about a card case
ReBQ Retrieve details about any aspect of Inventory
Provisioning
UpCR Update details of a card transaction authorization
assessment
ReBQ retrieve details about a collateral allocation as part of the
customer position
UpCR Update details of an offer procedure

ReCR Retrieve details about any aspect of Product Inventory

Distribution Administrative Plan

UpBQ Update details about an issued device

CaBQ Capture IT Policies and Guidelines activity or event related
information

ReBQ Retrieve details about the contact center activity analysis

ReBQ Retrieve details about any aspect of Receivables
Evaluation
UpBQ Update details of the collateral allocation
ReCR Retrieve details about any aspect of Product/Customer
Combination Assessment
ExBQ Execute tasks within a browsing session (e.g. extract
data)
RqBQ Request manual intervention or a decision with respect to
Assurance

UpBQ Update performance analysis related information

InCR Initiate profile state monitoring for a party

UpCR Update the settings and notification arrangements for a
position

ReBQ Retrieve details about any aspect of Transfer Pricing

RqCR Request manual intervention or a decision with respect to

Leasing Item Administrative Plan

InBQ Instantiate a new Document Handling

CrBQ Create customer incident reporting capability (initialize the

capability)

ReBQ Retrieve details about any aspect of Remediation

InCR Initiate a disbursement

ExBQ Execute a settlement transaction against the account

CoBQ Control a customer interaction (e.g. suspend)

ReBQ Retrieve details about case handling
RqBQ Request manual intervention in a servicing related
deployment task

ExBQ Execute an automated action for survey execution

RqBQ Request manual intervention in development (e.g.
prospect contact)
EcBQ Accept, verify, reject etc. an allocation

UpCR Update details of a disbursement

ReBQ Retrieve details about customer precedent maintenance

CaBQ Capture usage reports for a customer behavior model

RqBQ Request manual intervention in a sales and marketing
related deployment task
UpBQ Update the legal terms for a sales product agreement

ReBQ Retrieve details about a consumer loan repayment

CoCR Control the processing of Direct Debit Arrangement

ReCR Retrieve details about any aspect of Commission
Transaction
CaBQ Capture Capacity Planning and Resilience activity or event
related information

ReBQ Retrieve details about a loan fees

ReBQ Retrieve details about any aspect of Transaction
Authorization

InCR Initiate a payment order procedure

RqCR Request manual intervention or a decision with respect to
Leasing Arrangement

UpBQ Update details of an outbound correspondence item

UpBQ Update details of a customer campaign portfolio
assessment

ReBQ Retrieve details about any aspect of Employment Related

Procedures and Guidelines

ReBQ Retrieve details about any aspect of Safe Keeping

EcBQ Accept, reject etc. a sales and marketing related task of
the deployment

UpBQ Update details relating to Transfer Pricing

ReBQ Retrieve details about usage entries in the location
directory

RqBQ Request manual intervention in unit performance analysis

UpBQ Update details relating to Oversight

ReBQ Retrieve details about any aspect of Financial Market
Insight

ExBQ Trigger an account sweep transaction

ReBQ Retrieve details about a customer interaction session

EcBQ Accept, verify, etc. aspects of Transfer Pricing processing

ReBQ Retrieve details about customer campaign performance
assessment activity

ReCR Retrieve details about a consumer advisory session

EvCR Start a legal assessment action

ReCR Retrieve details about the correspondence session

RqBQ Request manual intervention with a service request (e.g.
arbitration)

UpBQ Update details of case restructuring tasks

ReBQ Retrieve details about any aspect of Oversight

CrBQ Create/instigate a supporting segment initiative

UpBQ Update details relating to Organization

ReBQ Retrieve details about any aspect of Information
Architecture

ReCR Retrieve details about a customer behavior model

UpBQ Update captured internal status details for an issued
device

UpBQ Update details of an existing account lien

ExBQ Execute an automated action against the DD Mandate
(e.g. test proposed payment)

UpBQ Update details about customer survey analysis

ReBQ Retrieve product or service servicing details from the
catalog

UpCR Update the product/service eligibility record (e.g. for

newly sold products)

InBQ Set up an account lien

ReBQ Retrieve relationship management event details

InBQ Instantiate a new Context Criteria
ReBQ Retrieve details about any aspect of Clearing and
Settlement
ReBQ Retrieve details about any aspect of Global Reference
Data
ReBQ Retrieve details about a payment transaction funds
available

EvBQ Establish the regulatory terms for a broker agreement

RqCR Request manual intervention for an evaluation

ExCR Execute an automated task (e.g. statistical analysis)

ReCR Retrieve details about a customer position
ReBQ Retrieve details about any aspect of Capacity Planning and
Resilience

ReCR Retrieve details about any aspect of Reward Points

Transaction

ReBQ Retrieve details about any aspect of Operational Security

Procedures and Guidelines
RqCR Request manual intervention to an active assessment
(e.g. change test make-up)
ReBQ Retrieve details about any aspect of Product and Service
issue Analysis

UpBQ Update details of an active case assessment

RqCR Request manual intervention or a decision with respect to
Direct Debit Arrangement

EvBQ Evaluate customer authenticity using biometrics

ReBQ Retrieve details about the consolidation analysis of a card
case

InBQ Instantiate a new Transaction Reversal

ExCR Execute an automated action on an active assessment

(e.g. provide additional data)

UpCR Update details relating to Central Cash Allocation

CaBQ Capture fraud event details

EcCR Accept, verify, etc. aspects of Asset Securitization
Transaction processing
InCR Initiate investment portfolio management activity for a
customer
RqCR Request manual intervention or a decision with respect to
Financial Market Analysis
UpBQ Update details of the customer mandate

UpCR Update details of a card clearing processing batch

RqBQ Request manual intervention in a production support
related deployment task

ReBQ Retrieve details about a batch of card transactions

UpCR Update details of a payment transaction instruction

ReBQ Retrieve details about any aspect of Product and Service
Planning
RqBQ Request manual intervention in the contact center
performance analysis (e.g. revise projections)

EcBQ Accept, verify, reject etc. an assigned secret question

EcBQ Accept, reject etc. a proposed market order market trade

UpBQ Update details of the ECM And DCM prospectus

UpBQ Update details of a scheduled item assignment

ReCR Retrieve details about customer segment analysis activity

ReBQ Retrieve details about issued cheques

CoCR Control the processing of Leasing Arrangement

InBQ Initiate transaction capture at the POS

InCR Initiate an open item procedure

GrCR Obtain authorization grant for the authorization (may
qualify allowed use)

GrCR Grant access under the third party mandate

UpBQ Update details relating to Projection and Allocation

EvCR Start a compliance evaluation assessment

ReBQ Retrieve details about a specific customer behavior insight

ReBQ Retrieve details about a party qualification procedure

UpBQ Update details about a tax optimization advisory session

CaBQ Provide feedback relating to a sales support assignment

ReBQ Retrieve details about any aspect of Company Mission and

Policies
EcBQ Accept, verify, etc. aspects of Financial Document
Handling processing

ReBQ Retrieve details of the regulatory compliance assessment

ReBQ Retrieve details about an active account lien

UpBQ Update details relating to Financial Market Insight

UpBQ Update details relating to Redemption

RqCR Request manual intervention or a decision with respect to

Fiduciary Relationship Arrangement
RqBQ Request manual intervention or a decision with respect to
Inventory Provisioning

UpBQ Update details for the restrictions in the agreement

CaBQ Capture Technology Infrastructure activity or event
related information

ReBQ Retrieve details about any aspect of Securities Reporting

ExBQ Execute an available automated action for Capture and

Classification
ExCR Execute an automated task for credit state (e.g. auto
refresh)

InBQ Instantiate a new Customer Negotiation

InBQ Instantiate a new Billing

ReBQ Retrieve details about a browsing session

RqBQ Request manual intervention or a decision with respect to
Testing

ReBQ Retrieve details about any aspect of Product Eligibility

InCR Instantiate a new Virtual Account Arrangement

InCR Initiate a new card account

EcBQ Accept, reject etc. aspects of the testing specification

CaBQ Capture details relating to the testing specification activity

CrCR Create a collateral asset administrative plan for a new
item

EcBQ Accept, verify, etc. aspects of Fees processing

CaCR Capture Product Inventory Distribution Administrative Plan

activity or event related information
GrCR Obtain permission to act in relation to Employee
Commission Agreement
GrCR Obtain grant authority to act under the terms of the
investment agreement
RqBQ Request access to an analist for an active diagnosis

RqCR Request manual intervention in a deployment project

EcBQ Accept, reject, verify etc. an active case write-down

ReCR Retrieve details about a fraud model

UpBQ Update details for case handling
InBQ Initiate a batch of card transaction (initiated at merchant
location)

RqBQ Request a negotiation for an active recovery case

CoBQ Control an automated contact (e.g. terminate)

EcCR Accept, verify, etc. aspects of Central Cash Allocation
processing

ReBQ Retrieve details about any aspect of Fees

CoBQ Control the handling of the customer mandate (e.g.
suspend)

InCR Initiate a fraud case

RqBQ Request changes or improvements to the specification

ReBQ Retrieve details about any aspect of Dividends and
Interest

InBQ Instantiate a new Withdrawals

InBQ Initiate a batch transaction POS capture

ReBQ Retrieve details about a card collections assignment

InBQ Instantiate a new IT Policies and Guidelines

ReBQ Retrieve details about any aspect of Registration

ReCR Retrieve details about a bank relationship plan and

associated activity

ReBQ Retrieve details about any aspect of Valuation

InBQ Initiate maintenance activity for an intellectual property

asset

UpBQ Update details of a troubleshooting plan item

RqBQ Request manual intervention or a decision with respect to

Distribution Vehicle Administration
ReBQ Retrieve details about a campaign execution task

EcCR Accept, reject, verify etc. an eligibility assessment

ReCR Retrieve details about any aspect of Merchandising Loan
Arrangement

InBQ Instantiate a new Direct Debit

ReBQ Retrieve details about the internal publication task

ReBQ Retrieve details about a loan withdrawal

CaBQ Capture status measures for a monitored party

ExBQ Execute the processing of a corporate action

RqCR Request manual intervention or a decision with respect to
Internal Audit Assessment

UpBQ Update details relating to Expiration

ReBQ Retrieve details about any aspect of Review, Refinement

and Editing

EcBQ Accept or reject testing results

EcBQ Accept, verify, etc. aspects of Development Tooling and

Environment processing

RqBQ Request manual intervention in a session

InCR Initiate a customer workbench operating session

InBQ Instantiate a new Distribution

CaBQ Capture Company Mission and Policies activity or event

related information

InCR Instantiate a new Internal Audit Assessment

ReBQ Retrieve details about a contact center assignment

UpCR Update details relating to Direct Debit Arrangement

EcCR Accept, reject, etc. a customer campaign specification

InCR Instantiate a new Fiduciary Relationship Arrangement

InBQ Instantiate a new Financial Document Handling

UpBQ Update details for a valuation

ReCR Retrieve information about a savings account - either

standard canned reports or selected instance attribute values
CrBQ Create a brand troubleshooting action

RqBQ Request manual intervention for a specific customer

behavior insight (e.g. re-calculate)
InCR Instantiate a new Compliance Reporting Administrative
Plan

ReBQ Retrieve details about fees applied to an account

InBQ Initiate an inbound ACH transaction batch handling

InBQ Instantiate a new Tracking and Allocation

ReCR Retrieve details about any aspect of ATM Network
Operating Session

CoCR Control the execution of a customer campaign

CaCR Capture Compliance Reporting Administrative Plan activity

or event related information

UpCR Update details for an active financial transaction log,

including reflecting an account block

InBQ Initialize a payment transaction

InBQ Instantiate a new Payment Tracking

ReCR Retrieve details about any aspect of Special Pricing
Conditions Directory Entry

EcBQ Accept or verify a reconciliation task

RqCR Request manual intervention in a session

InBQ Initiate campaign execution analysis

EcCR Accept, verify, etc. aspects of Branch Location
Management Plan processing

EcCR Accept, verify, etc. aspects of Regulatory And Legal

Authority Relationship Management Plan processing

InBQ Instantiate a new Debt Factoring

ReBQ Retrieve consolidated transaction details for a settlement
procedure

EcBQ Accept, verify, etc. aspects of Payments processing

EcCR Accept, verify, etc. aspects of Cash Distribution Procedure
processing

ReBQ Request manual intervention in campaign analysis

InBQ Initiate a servicing session (from within an active contact)

EcBQ Accept, reject, verify, etc. product performance analysis

ReBQ Retrieve details about a password evaluation

UpBQ Update details of an operational term arrangement

RqBQ Request manual intervention for the service (e.g. request
a usage profile change)

UpCR Update properties of an active corporate current account

ReCR Retrieve details about any aspect of Compliance Reporting
Administrative Plan

UpCR Update details about the log

ReBQ Retrieve details about any aspect of Funds Available
Check

ReCR Retrieve details about a payment transaction

CoCR Control the processing of an agreement

UpBQ Update details relating to Assurance

ReCR Retrieve product or service details from the catalog

ReBQ Retrieve details of the compliance assessment

ReCR Retrieve details about any aspect of Global Standard
Specification
ReBQ Retrieve details about customer bank relations entries in
the directory
ReBQ Retrieve payment processing details for a settlement
procedure
ReBQ Retrieve details about a servicing related deployment task
or deliverable
GrCR Obtain permission to act in relation to Product and Service
Assessment

RqCR Request manual intervention to the plan

ReBQ Retrieve details about any aspect of Cancelled Cheque
Handling
ReBQ Retrieve details about offer handling

InCR Initiate channel activity logging for a customer

UpBQ Update details of an existing account sweep

EcCR Accept, verify, etc. aspects of Intellectual Property

Exchange Operating Session processing

RqCR Request manual intervention in an evaluation

UpCR Update details of card collections processing

RqCR Execute manual intervention in an active card collections
process (e.g. schedule review)

ReCR Retrieve details about an investment portfolio analysis

InBQ Instantiate a new Securitization

CrBQ Create an impact assessment of the promotional event
activity

ReCR Retrieve information about an active fraud case

RqBQ Request manual intervention in a systems related
deployment task

UpCR Update details relating to Accounts Receivable Procedure

ReBQ Retrieve details about a delinquent account assessment

ReCR Retrieve details about the financial market information
management activity
InBQ Initiate an automated contact
UpBQ Update or augment consolidated information to support
enquiry handling

UpCR Update details of the merchant acquiring facility

ReBQ Retrieve bank quote for a security

ExCR Execute an available automated action for Merchandising
Loan Arrangement

UpBQ Update details of an active case negotiation

ReBQ Retrieve details about a analyst review of a transaction

EvCR Start a fraud diagnosis evaluation on a transaction

ReBQ Retrieve details and documentation covering product or

service production deployment

EcBQ Accept, reject etc an operational term arrangement

ReBQ Retrieve details about any aspect of Service Scheduling

UpBQ Update details of an active case recovery plan
UpBQ Update details relating to the sales and marketing tasks of
the deployment

ReBQ Retrieve details about a deposit or withdrawal transaction

ReBQ Retrieve details about any aspect of Fulfillment

ExBQ Obtain an automated refresh of customer out of pattern
behavior analysis

UpCR Update details about a card account

ReCR Retrieve details about any aspect of Currency Exchange
Transaction

ReCR Retrieve details about a party life-cycle procedure

ExBQ Execute an automated repayment task (e.g. trigger
scheduled repayment)

CoCR Control the processing of an active term deposit account

(change processing status)

InBQ Initiate a campaign execution task

ReCR Retrieve details about customer behavior insights

CoCR Control the processing of Fiduciary Relationship
Arrangement

ReBQ Retrieve details about customer survey related activity

UpBQ Update details of the analysis in a customer case

ReCR Retrieve details about an intellectual property asset

administrative plan

ReCR Retrieve information about a current account - either

standard canned reports or selected instance attribute values

RqCR Request manual intervention (e.g. negotiate resolution)

ReBQ Retrieve details about a linked credit plan

UpBQ Update/correct a deposit or withdrawal transaction

EcBQ Accept, reject etc. a production related task of the
deployment

UpBQ Update submitted materials for the underwriting decision

ReBQ Retrieve details about any aspect of Statement

UpCR Update details for an underwriting assessment

InCR Instantiate a new Leasing Arrangement

RgCR Register or establish a market research viewpoint

ExCR Obtain an automated refresh of channel activity analysis

ReCR Retrieve details about the consolidated reports used for
tax reporting
CrCR Create and invoke the prospect campaign portfolio
management plan
RqCR Request manual intervention or a decision with respect to
Credit Risk Model Specification
ReBQ Retrieve details about the resolution actions for a
customer case

ReBQ Retrieve details about product/service handling

ReCR Retrieve details about any aspect of Leasing Item
Administrative Plan

ReBQ Retrieve details about an inbound correspondence item

InBQ Set up an account sweep

ReCR Retrieve details about an eligibility request

EcBQ Accept, reject etc. a market trade proposed for the
portfolio

RqCR Request manual intervention or a decision with respect to

Regulatory And Legal Authority Relationship Management Plan

RqCR Request manual intervention into an active evaluation

CoCR Control the processing of Central Cash Allocation

ReBQ Retrieve details about an inbound financial message

ReBQ Retrieve details about the corporate policy terms of an
agreement
RqBQ Request an ad-hoc maintenance task (override the
schedule)
ReCR Retrieve details about the customer case handling
management plan
CoCR Control the execution of a product or service deployment
project

EvCR Evaluate product portfolio performance

UpBQ Update details relating to Collateral Liquidation

UpBQ Update aspects of the testing specification

ReCR Retrieve details about any aspect of Syndicated Loan
Arrangement

UpBQ Update details relating to Pricing Terms

InBQ Instantiate a new Collateral

ReCR Retrieve details about a market order

RqBQ Request manual intervention to the schedules

ReCR Retrieve details about an active prospect campaign

ReBQ Retrieve details about a transaction alignment assessment

EcCR Accept, reject, verify etc. an active account recovery case

CoCR Control an active transaction processing arrangement

UpBQ Update details of a transaction batch

UpCR Update details relating to Regulatory And Legal Authority
Relationship Management Plan
UpBQ Update details of a consumer loan or restructuring
activities

UpBQ Update details relating to Staff and Location Planning

ReBQ Retrieve details about any aspect of Lien

RqBQ Request manual intervention in the capacity plan

ReCR Retrieve details about the servicing resource assignments

UpBQ Update payment details for a billing transaction

RqCR Request manual intervention with the administrative plan

EvCR Set-up the operational terms agreement for a sales

product instance
UpBQ Update details of the capacity management plan for the
channel
CoCR Control the processing of Special Pricing Conditions
Directory Entry
InBQ Instantiate a new Deposits
CoCR Control credit state monitoring (e.g. high frequency
update)

CoCR Control the execution of a prospect campaign

EvBQ Establish the regulatory terms for a sales product
agreement
UpCr Update details of a customer campaign specification or
usage record

ReBQ Retrieve details about a card transaction

UpBQ Update details of a withdrawal from a consumer loan

UpBQ Update details relating to Device Tracking

UpBQ Update details relating to Financial Instrument

UpBQ Update details relating to Inventory Allocation

ReBQ Retrieve details about any aspect of Transaction
Consolidation

CrBQ Create a maintenance task for a collateral asset

RqBQ Request manual intervention or a decision with respect to
Business Architecture

UpBQ Update details relating to Fulfillment

UpBQ Update details relating to Bank and Campaign Alignment

EcBQ Accept, reject, verify etc. a fee or penalty transaction

CaBQ Capture Registration activity or event related information

CoCR Control the customer position tracking (e.g. suspend)

CoCR Control the processing of Technology Standards
Specification

EvCR Evaluate a card transaction authorization assessment

ReBQ Retrieve details about a delinquent account recovery plan

UpBQ Update details of a card transaction used in authentication

EcBQ Accept, verify, etc. aspects of Statement processing

ReBQ Retrieve details about a production risk assessment

ExCR Execute an automated action against an active bill (e.g.
resubmit)
EcCR Accept, verify, reject, etc a third party servicing mandate

ReBQ Retrieve details about any aspect of Settlement

ReBQ Retrieve details of the specification testing results

RqBQ Request production support for a deployed model

InBQ Initiate/set-up corporate action processing for the account

UpBQ Update details for the contact

EcBQ Accept, verify, etc. aspects of Tracking and Allocation
processing

EcCR Accept, reject, etc. a prospect campaign procedure

ReBQ Retrieve details about the customer case criterion

ReBQ Retrieve details about interest applied to a corporate loan

ExCR Execute an automated task for a contact (e.g. route to
specialist)

ReBQ Retrieve details about a maintenance task

ReBQ Retrieve details about the payment execution processing

CaBQ Capture Troubleshooting activity or event related
information

InCR Initiate a card clearing process

RqBQ Request manual intervention for a specific type of analysis

ExCR Execute an automated action against an active evaluation

(e.g. provide additional data)

ReBQ Retrieve details about a document evaluation

EcBQ accept or reject requirements for a fraud model

EcBQ Accept, reject etc a consumer loan restructuring proposal

UpBQ Update details of an active case write-down

InCR Initiate card financial settlement processing

EvCR Establish a product broker agreement (evaluate applicable
rules)
ExBQ Obtain an automated refresh of device error detection
analysis
PrBQ Provide a secret question assignment

RqCR Request manual intervention or a decision with respect to

Product Inventory Distribution Administrative Plan

ReBQ Retrieve details of case restructuring tasks

CrCR Create/initiate a system development project

CoCR Control the processing of an active investment account

RqCR Request manual intervention in the session (e.g. change
the service make-up)

ReBQ Retrieve details about any aspect of Sweep

ReBQ Retrieve product processing event details

UpBQ Update details relating to the production tasks of the
deployment

InBQ Instantiate a new Product and Service issue Analysis

EcBQ Accept, verify, etc. aspects of Content Development
processing
InCR Instantiate a new Product/Customer Combination
Assessment
CoCR Control the processing of the merchant acquiring facility
(e.g. Suspend)
UpBQ Update the issued inventory details and provisioning
configuration or status

ReBQ Retrieve details about any aspect of Operational and

Production Procedures and Guidelines
CoBQ Control the use of the device (e.g. suspend from
production)
UpBQ Update the corporate policy terms for a sales product
agreement
RgBQ Register a new product or service sales and marketing
details in the catalog

RqBQ Request manual intervention or a decision with respect to

Represent Bank Interests

ExBQ Execute an available automated action for Interest

InBQ Instantiate a new Customer Liaison

ExCR Execute an available automated action for ATM Network
Operating Session

EvCR perform an evaluation of an investment portfolio

ExBQ Get automated support for model deployment

UpCR Update aspects of an active production release evaluation

ReBQ Retrieve details about ACH transaction reconciliations

InBQ Instantiate a new Issued Device

InCR Initiate a card case procedure

UpBQ User subscription details

CaBQ Capture usage details for the managed financial
information/reports

UpBQ Update details relating to Service Delivery

CaCR Capture Branch Cash Allocation activity or event related
information
UpCR Update details relating to Employee Commission
Agreement
ExCR Execute an available automated action for Custody
Arrangement
UpBQ Update details relating to Distribution Vehicle
Administration

ReCR Retrieve details about a customer master agreement

RqBQ Request manual intervention during an assessment

ReBQ Retrieve details about a market order funding check

ExCR Execute an available automated action for Collateral Asset
Liquidation Procedure

RqBQ Request manual intervention to the instrument definition

ReBQ Retrieve details about any aspect of Collateral

EcBQ Accept or reject a collateral allocation proposal

ReCR Retrieve details about a location directory entry

UpBQ Update details relating to Check

InBQ Instantiate a new Projection and Allocation

EcCR Accept, verify, etc. aspects of Credit Charge Card Financial

Capture Transaction processing
EcBQ Accept, reject, etc a securities deposit or withdrawal
action
ReBQ Retrieve details about bot detection analysis, including
recent results
ReBQ Retrieve details about customer fraud analysis, including
recent results

ReBQ Retrieve details and testing results

RqBQ Request manual intervention for a card authorization (e.g.
engage specialist)

RqCR Request manual intervention or a decision with respect to

Collateral Asset Liquidation Procedure

InBQ Initiate customer product/service handling

ReBQ Retrieve servicing position assignment event details

CoCR Control the processing of the service

ReBQ Retrieve details about association entries in the directory
record

ExBQ Execute a deposit or withdrawal transaction

InBQ Instantiate a new Financial Market Insight

InBQ Instantiate a new Fees

InBQ Initiate loan account restructuring

EcBQ Accept, reject etc an early maturing offer

RqBQ Request manual intervention in survey execution

ReBQ Retrieve details about a related market opportunity

UpCR Update details of a workbench session

UpBQ Update details of an 'executed' market trade

RqCR Request that an existing entry is updated or revised

EcCR Accept, verify etc. aspects of a product or service
deployment project

InCR Initiate a new merchant acquiring facility

EvCR Evaluate a customer's authenticity

ExBQ Execute a fee charge against a corporate loan

EcBQ Accept, verify, etc. aspects of Fulfillment processing

UpBQ Update details of the card capture transaction

EcCR Accept, verify, reject a fraud evaluation

RqBQ Request manual intervention for a service fee transaction

RqBQ Request manual intervention or a decision with respect to
Service Evaluation

UpCR Update details of a proposed transaction for authorization

CoCR Control the service session

ReBQ Retrieve details and documentation covering model
production deployment

CoCR Control the processing of Asset Securitization Transaction

UpCR Update details about the customer's directory entry

EcCR Accept, verify, etc. aspects of Business Architecture
Specification processing

UpBQ Update captured product processing event details

RqCR Request manual intervention or a decision with respect to

Asset Securitization Transaction

UpCR Update details of an active customer survey process

EcCR Accept, verify, etc. a card transaction switch session

UpBQ Update details relating to Deposits

GrCR Obtain permission to act on/apply the assessment (if
appropriate)

EvCR Evaluate a customer's eligibility for a product/service

RqCR Request manual intervention or a decision with respect to

Product/Customer Combination Assessment
ExCR Execute an available automated action for Asset
Securitization Transaction

RqBQ Request manual intervention into a business development

initiative

CaBQ Capture user feedback relating to the service exchange

UpBQ Update details relating to Development Tooling and
Environment

UpBQ Update an early maturing request

ReBQ Retrieve details about any aspect of Maintain Relations

UpBQ Update details relating to Interest

CaBQ Capture Organization activity or event related information

ReCR Retrieve details and statistics relating to a session

InCR Initiate party life-cycle processing for a new party

ReBQ Retrieve details about positive pay check processing

InBQ Instantiate a new Pricing Terms

RqBQ Request changes or replacement device/inventory

RqCR Request manual intervention or a decision with respect to

Merchandising Loan Arrangement

ExBQ Execute a chargeback transaction against the account

ReBQ Retrieve details about any aspect of Testing

UpBQ Update details for offer handling

UpCR Update the card financial settlement processing

RqBQ Request manual intervention in a troubleshooting action

InBQ Initiate service fees against an account

UpBQ Update details relating to Service Evaluation

EvBQ Establish the legal terms for a customer master
agreement
ExCR Execute an available automated action for Product
Training Procedure

InCR Initiate a new network participant facility

RqCR Request an action for customer position monitoring (e.g.
review and refresh content)
ExCR Execute an automated task in the session (e.g. refresh
data)

ReBQ Retrieve details about outbound payments

PrCR Allocate an issued device (selected type will internally
invoke assignment type)
CaBQ Capture credit assessment reports (push from credit
administration)
InBQ Initiate tax optimization advisory session
ReCR Retrieve details about the execution of the administrative
plan

ExBQ Obtain an automated refresh of customer fraud analysis

EcBQ Accept, verify, etc. aspects of Award processing

ReBQ Retrieve details about any aspect of Business Architecture

ReCR Retrieve details about any aspect of Product Training
Procedure

RqCR Request manual intervention

ReBQ Retrieve details about issued device/inventory

ReCR Retrieve details relating to the strategy and any
supporting activities

RqBQ Request manual intervention or a decision with respect to

Information Architecture

InCR Instantiate a new Corporate Lease Arrangement

ReBQ Retrieve details about any aspect of Device Tracking

CrBQ Create a performance assessment of the customer
campaign portfolio

UpBQ Update details of a campaign execution task

EcCR Accept, verify, etc. aspects of Reward Points Transaction

processing

CoCR Control the processing of a dialogue (e.g. suspend)

InCR Initiate a credit facility

ReBQ Retrieve details about any aspect of Functional
Requirements

InBQ Initiate, set-up service fee processing for the account

UpCR Update details relating to Business Architecture
Specification

EcBQ Accept or verify a clearing and settlement task

CaCR Capture Reward Points Log activity or event related
information

InCR Initiate prospect campaign processing

ReBQ Retrieve details about a behavior evaluation

InBQ Instantiate a new Embedded Product Control

InCR Initiate the eBranch channel service

ExCR Execute an automated task in a servicing order (e.g.
upload data)

ReCR Retrieve details about a payment order instruction

ReCR Retrieve details about any aspect of Intellectual Property

Exchange Operating Session
CrCR Create and invoke the customer campaign portfolio
management plan

ReBQ Retrieve details about position wholesale trading activity

UpBQ Update details about customer precedents

UpBQ Update the customer campaign design and execution
schedules
ExCR Execute an available automated action for Direct Debit
Arrangement
RqBQ Request manual intervention or a decision with respect to
Fulfill
UpBQ Update details relating to the staff operations tasks of the
deployment
UpBQ Update details relating to Product Testing and Deployment
Mechanisms

ReBQ Retrieve details about a customer's DD mandate

UpBQ Update details of a specific customer segment
performance analysis
ReBQ Retrieve details about a corporate tax optimization
advisory session

CrBQ Create a maintenance or upgrade task plan item for the

channel

UpBQ Update details relating to Syndicate Assembly

CoCR Control the processing of Cash Distribution Procedure

UpBQ Update details relating to Service Scheduling

CoCR Control the processing of Business Architecture
Specification

CoCR Control the processing of Commission Transaction

InCR Initiate tracking for an allocated issued device

UpBQ Update details relating to Award

InBQ Initiate processing an outbound correspondence block

ReBQ Retrieve details about a financial planning advisory
session

ReBQ Retrieve details about brand troubleshooting activity

UpBQ Update details relating to Capacity Planning and Resilience

InCR Instantiate a new Merchandising Loan Arrangement

UpBQ Update the corporate policy terms for a customer master
agreement
ReCR Retrieve details and content from an active guideline
compliance assessment

EcBQ Accept, verify, etc. aspects of Payment processing

RqCR Request manual intervention with the facility (e.g. resolve
a problem)

UpBQ Update details relating to Placement

RqBQ Request manual intervention in a staff operations related
deployment task

UpCR Update details of a product or service in the catalog

ReBQ Retrieve details about any aspect of Production

ReCR Retrieve details about a consumer securities order

InBQ Initiate a corporate tax optimization advisory session

ExCR Execute an available automated action for Product
Combination Arrangement
CaBQ Capture external notification status details for an issued
device

CoCR Control the processing of Custody Arrangement

ExCR Obtain an automated refresh of maintained competitor
analysis
UpCR Update details relating to Technology Standards
Specification

ReBQ Retrieve details about product options and pricing terms

CoBQ Control an assigned reader (e.g. out of service)

ReBQ Retrieve details about maintenance processing for a loan

EvBQ Establish the regulatory terms for a customer master
agreement

UpCR Update details relating to Corporate Lease Arrangement

RqBQ Request manual intervention or a decision with respect to

Compliance Assessment
CoCR Control the processing of a network participant facility
(e.g. terminate)

EcCR Accept, verify, etc. a servicing order action

UpBQ Update details relating to Collateral

ExBQ Execute an automated action with the product/service
access (e.g. self serve)

EcCR Accept, verify, confirm details about a directory entry

ReBQ Retrieve details about any aspect of Audit

ReCR Retrieve details about the bank's asset and liability
policies

ReBQ Retrieve details about an economic model analysis

ReBQ Retrieve details about a payment transaction compliance
check
RqBQ Request manual intervention or a decision with respect to
Establish Relations
UpBQ Update consolidated transaction details for a settlement
procedure
ReBQ Retrieve details about sales handling

EcBQ Accept, verify, etc. aspects of Placement processing

UpBQ Update captured servicing event details

EcCR Accept, verify servicing resource pool activity

UpCR Update details about a customer case

CoCR Control the processing of a term deposit

UpCR Update details relating to Currency Exchange Transaction

ExBQ Execute an available automated action for Financial
Market Insight
EcBQ Accept, reject etc. a servicing related task of the
deployment

UpCR Update details of the administrative plan

ReCR Retrieve details about a consumer loan

RqBQ Request manual intervention
CoCR Control handling of a tracked allocated issued device (e.g.
suspend)

ExCR Execute an automated function for a transaction

processing arrangement

ExBQ Execute/apply a fee for a corporate tax advisory session

GrCR Grant specific use of bank managed market information

UpBQ Update details of a product or service sales and marketing
details in the catalog

UpBQ Update details relating to Fee

EvCR Start a guideline compliance evaluation assessment

ReBQ Retrieve details about interest applied to a loan

RqCR Request manual intervention in servicing root cause
analysis
InBQ Initiate payment processing against the delinquent
account

CoCR Control the processing of a bank relationship plan

RqBQ Request manual intervention to a maintenance or upgrade
action

InCR Initiate a position keeping transaction log

ExCR Execute an available automated action for
Product/Customer Combination Assessment

RqCR Request manual intervention or a decision with respect to

Customer Case Root Cause Analysis

EcCR Accept, reject, etc. aspects of the management plan

ExBQ Apply fees to a card account

ReCR Retrieve details about an open item

InBQ Initiate/enable a type of device for the card account

CoBQ Control an assigned biometric (e.g. suspend)

UpBQ Update details relating to Fees

RqCR Request manual intervention in a campaign

CrCR Create an initial bank relationship management plan

UpCR Update properties of an active term deposit account

ReCR Retrieve details about a customer contact

ReBQ Retrieve details about service fees for the investment
account

CaBQ Capture usage details of an assigned device

RqCR Request manual intervention with an active open item
procedure

EcBQ accept, verify, etc. payment terms for card collections

EcBQ Accept, verify, reject etc. and tracking and reminder
action

ReBQ Retrieve details about a servicing resource allocation

EvBQ Establish the legal terms for a sales product agreement

ReBQ Retrieve details about a credit alert

ReBQ Retrieve details about reference entries in the directory
record

EcBQ Accept, verify, reject etc. an assigned password

GrCR Obtain a permission grant reflecting eligibility (perhaps

defining a term or other considerations)

UpBQ Update details relating to Financial Document Handling

RqCR Request manual intervention or a decision with respect to
Commission Transaction
EcBQ Accept, reject etc. aspects of the software and data
specification

InBQ Instantiate a new Placement

InBQ Instantiate a new Troubleshooting

CoCR Control the execution of the administrative plan

ReBQ Retrieve details about a rollover request or action

RqCR Request manual intervention or a decision with respect to

Branch Location Management Plan
EvBQ Establish the corporate policy terms for a broker
agreement
CaBQ Capture activity details for a business development
initiative
ReBQ Retrieve details about a payment made against the
delinquent account

UpCR Update consolidated product reports

RqBQ Request manual intervention in the business unit

performance analysis (e.g. revise projections)
EcBQ Accept, verify, etc. aspects of Collateral Valuation
processing

UpBQ Update the legal terms for a customer master agreement

ExCR Execute an automated action against the plan

ReBQ Retrieve details about rule set or decision tree based tests
applied

EcCR Accept or reject a compliance determination

RqCR Request manual intervention (e.g. handle lost, wrongly
addressed correspondence)

InBQ Instantiate a new Represent Bank Interests

ReBQ Retrieve details about the determination of a customer
case

ReBQ Retrieve details about a corporate loan repayment

RqBQ Request manual intervention to the functional

specification

ReCR Retrieve details about an active billing procedure

UpBQ Update details for a maintenance task

UpCR Update details relating to Global Standard Specification

InBQ Instantiate a new Agreement

ReBQ Retrieve details about lead/opportunity development

ReBQ Retrieve details about card transaction reconciliation

EvCR Start a fraud evaluation for a production transaction set

UpBQ Update details relating to Capture

ReBQ Retrieve details about merchant fraud analysis, including
recent results

ReBQ Retrieve accounting details for the merchant account

InBQ Instantiate a new Financial Instrument

InCR Initiate a customer dialogue

UpBQ Update user specification testing content

GrCR Obtain grant of authority from underwriting

RqBQ Request manual intervention or a decision with respect to

Inventory Distribution Oversight
UpBQ Update an ACH transaction batch in clearing and
settlement

UpBQ Update details for the feed upload

EcBQ Accept or verify the presented collateral position

UpBQ Update details relating to Standing Order

RqBQ Request manual intervention to on-going analysis

UpBQ Update details relating to IT Policies and Guidelines

CoCR Control the processing of Branch Location Management
Plan

CoCR Control the processing of ATM Network Operating Session

UpBQ Update details relating to Inventory

CoCR Control the processing of an active savings account
(change processing status)

InCR Instantiate a new Reward Points Transaction

InCR Initiate a market order

EcBQ Accept, verify, etc. aspects of Customer Negotiation
processing

UpBQ Update details relating to brand troubleshooting activity

UpBQ Update details of the activity analysis for the business unit

ReBQ Retrieve details about an outbound ACH transaction batch

InBQ Instantiate a new Corporate Action

CrCR Create the management plan for the eBranch channel

ReCR Retrieve details about the corporate treasury plan

ExBQ Execute an automated action for a report

InCR Initiate customer tax handling

UpBQ Update details for customer history recording

CaBQ Capture details about the allocation (e.g. report out of
service state)

EcBQ Accept, reject, etc a market trade

InBQ Instantiate a new Lien

ReBQ Retrieve details about a card transaction authorization

UpBQ Update details relating to Operational Security Procedures

and Guidelines

CoBQ Control the execution of the gateway transaction

UpBQ Update an transaction in reconciliations

ReCR Retrieve details about a relationship plan

UpCR Update aspects of servicing root cause analysis

RqCR Request manual intervention or a decision with respect to
IT System Administrative Plan

EcBQ Accept, reject proposed brand usage in an initiative

RqCR Request manual interventions in an assessment (e.g.
engage specialist)
GrCR Obtain permission to act in relation to Internal Audit
Assessment
ExBQ Execute an automated action to the service (e.g. select
content)

ReBQ Retrieve regulatory enquiry detail and response for review

InBQ Instantiate a new Collateral Valuation

UpBQ Update captured sales event details

InBQ Instantiate a new Selection

UpCR Update the operating schedule parameters

ReBQ Retrieve details about model based tests applied

ReBQ Retrieve customer life event details

EcCR Accept, verify, etc. aspects of Currency Exchange
Transaction processing

RqCR Request manual intervention to the survey process

EcCR Accept, reject, etc. aspects of the voice channel

management plan
RqCR Request manual intervention with an entry (e.g. refresh
content)

CrCR Create a segment strategy for the associated division

InCR Initiate A new savings account

UpBQ Update a resolution plan

ExBQ Execute inbound payment transactions from a
correspondent

CoCR Control the processing of Product Training Procedure

RqBQ Request manual intervention in a campaign execution

task
EcBQ Accept, verify, etc. aspects of Syndicate Assembly
processing
RqBQ Request manual intervention with the prospectus
development

EcBQ Verify/approve a scheduled repeating payment

RqBQ Request manual intervention or a decision with respect to
Syndicate Assembly

ReBQ Retrieve details about a tax optimization advisory session

EvCR Evaluate the suitability of a proposed transaction

ReBQ Retrieve details about an automated contact

RqBQ Request manual intervention to a performance

assessment

UpCR Update details relating to Intellectual Property Exchange

Operating Session

EcCR Accept, verify, reject aspects of the plan

UpCR Update details relating to Reward Points Log

ExBQ Execute an available automated action for Credit and
Fraud Related Issue Analysis
CrBQ Create a valuation for a collateral asset

UpBQ Update details relating to Statement

ReCR Retrieve details about a broker agreement

ReCR Retrieve details about the voice channel management plan

CrBQ Create customer development capability (initialize the

capability)
InBQ Initiate processing outbound correspondence with tracked
response
ReCR Retrieve details about any aspect of Cheque Processing
Operating Session

InBQ Initiate a browsing session

ReBQ Retrieve information about a service fee applied to the
account

InCR Initiate a new cash management and accounting services

account
ReBQ Retrieve details about a specific customer segment
performance analysis
ReBQ Retrieve details about the arbitration request for a card
case

CoBQ Control the processing of Commission Terms

InBQ Initiate consumer loan account restructuring

ReCR Retrieve information about an active fraud case analysis

CoBQ Control an assisted contact (e.g. terminate)

CoBQ Control the status of an allocation (e.g. terminate)

ExCR Execute an automated task for customer insights (e.g.
automated refresh

RqCR Request the use of a fraud model

RqBQ Request manual intervention or a decision with respect to
Consolidation
RqCR Request manual intervention or a decision with respect to
Syndicated Loan Arrangement

ReCR Retrieve details about the servicing event log

ExCR Execute an automated task against a customer case (e.g.
upload data)
EcCR Accept, verify, etc. aspects of Leasing Arrangement
processing

RqBQ Request check of a proposed activity is compatible

ReBQ Retrieve details about any aspect of Archiving

ReBQ Retrieve details about a consumer loan fees

CoCR Control the handling of an arrangement e.g. suspend, put
on alert

EcBQ Accept, reject, etc a service fee transaction

ReBQ Retrieve details about the market tracking activity

ExCR Execute an available automated action for Virtual Account
Arrangement
InCR Instantiate a new Credit Charge Card Financial Capture
Transaction

GrBQ Obtain permission to act in relation to Direct Debit

RqBQ Request manual intervention in a session

UpCR Update details for a point of service session

ReCR Retrieve details about a customer survey process

EcBQ Accept, verify, etc. aspects of Administer processing

RqBQ Request manual intervention in an IT operations related
deployment task

UpCR Update details of a card POS session

CoCR Control delinquent account process

EcBQ Accept, verify, etc. aspects of Inventory Allocation
processing

EcBQ Accept, verify, etc. aspects of Sweep processing

InBQ Instantiate a new Payments

EcCR Accept, verify, etc. aspects of Internal Audit Assessment
processing
EcCR Approve, reject etc. actions performed for investment
portfolio management

RqCR Report an issue with the production service

EcCR Accept, verify, etc. aspects of Leasing Item Administrative
Plan processing
InBQ Initiate customer order handling

ReBQ Retrieve details about a business development initiative

UpBQ Update details of the customer's DD mandate

UpBQ Update details relating to Employment Related Procedures

and Guidelines
RqBQ Request manual intervention or a decision with respect to
Securitization
ReBQ Retrieve details about any aspect of Financial Transaction
Initiation

EcBQ Accept, reject, confirm a production risk assessment

EcCR Accept, verify, etc. aspects of Cheque Processing
Operating Session processing
UpCR Update details for an active transaction processing
arrangement

UpCR Update details of an asset administration plan

RqCR Request manual intervention in a contact (e.g. override
routing decision)

GrBQ Grant access under the customer mandate

InCR Instantiate a new Customer Case Root Cause Analysis

EcCR Accept, verify, etc. aspects of Global Standard
Specification processing

CoBQ Control the servicing representatives assignment

InBQ Instantiate a new Processing Error and Integrity Checks

ReBQ Retrieve details about any aspect of Payment

UpBQ Update the cash position

InCR Initiate a consumer securities order

ReBQ Retrieve details about a campaign candidate list

UpCR Update details of an active product broker agreement

CaCR Capture IT System Administrative Plan activity or event
related information

EcBQ Exchange (i.e. confirm, reject) details of an account lien

UpBQ Update or augment consolidated information to support
report generation

UpCR Update details relating to Credit Risk Model Specification

ExCR Execute an automated service

RqCR Request manual intervention in the campaign plan

UpBQ Update user testing content

ReBQ Retrieve details about any aspect of Bank and Campaign
Alignment

InCR Instantiate a new ATM Network Operating Session

CaBQ Capture collateral allocation reports (push from collateral
allocation management)
ReBQ Retrieve details about a funding check for a consumer
securities order

CoCR Control the processing of a relationship plan (e.g.

suspend)

InCR Instantiate a new Accounts Receivable Procedure

InBQ Instantiate a new Staff Management Procedures and

Guidelines
CaBQ Capture usage reports for the product or service
specification
ExCR Execute an available automated action for Financial
Market Analysis
ReCR Retrieve details about a managed investment portfolio
agreement

ReCR Retrieve details about a credit facility

RqCR Request a manual refresh of market research analysis

ReBQ Retrieve details about any aspect of Payment Tracking

RqCR Request manual intervention or a decision with respect to

Product and Service Assessment
ReCR Retrieve details about the customer campaign portfolio
management plan

EcCR Accept, reject, etc aspects of an evaluation

ReCR Retrieve details about the business unit management plan

RqBQ Request manual intervention or a decision with respect to
Fulfillment

UpBQ Update details about a product guidance advisory session

UpBQ Update aspects of the tax handling analysis

UpBQ Update details relating to Company Mission and Policies

UpCR Update aspects of the contact center management plan

ExBQ Execute an automated action within the exchange

UpBQ Update details relating to Operations and Servicing Issue
Analysis

ReBQ Retrieve details about a consumer loan restructuring task

UpBQ Update details relating to Transaction Capture

RqBQ Request changes or improvements to a model

ReBQ Retrieve details about a card capture batch

ExCR Execute an automated action for a customer campaign

specification
InCR Instantiate a new Regulatory And Legal Authority
Relationship Management Plan

RqBQ Request manual intervention or a decision with respect to

Application Architecture

InBQ Initiate contact with the customer for a delinquent account

ExCR Execute an available automated action for Corporate
Lease Arrangement

UpBQ Update details relating to Collateral Valuation

EcBQ Accept, verify, reject etc. resolution actions for a card
case

InBQ Initiate processing of an inbound correspondence item

GrCR Obtain a permission grant under the production release
evaluation
UpBQ Update details of the ECM And DCM instrument
specification

InBQ Instantiate a new Usability Checks

InBQ Initiate an assisted contact

RqBQ Request reconciliation processing for a correspondent

RqBQ Request manual intervention in the case resolution rules

CoCR Control the processing of Branch Cash Allocation

UpCR Update details of delinquent account processing
EvBQ Set up specific operational arrangements under the
agreement

InBQ Instantiate a new Development Tooling and Environment

ReBQ Retrieve details about an active sweep facility or specific
sweep transaction
CrBQ Create a brand advice task

InCR Initiate A new Corporate Current Account

ReBQ Retrieve detail about a repayment transaction

UpBQ Update details of a advertising campaign portfolio
assessment
ReBQ Retrieve details about the regulatory terms of an
agreement

RqBQ Request manual intervention in survey reviewer selection

EvBQ Establish the corporate policy terms for a customer
master agreement
ReBQ Register a customer's DD mandate for a corporate
customer

UpCR Update properties of an active cash management and

accounting services account
ReBQ Retrieve details about a maintenance or upgrade
management plan
ReBQ Retrieve details about customer demographics entries in
the directory

RqBQ Request check of a proposed activity is compatible with a

specific term of the agreement

UpCR Update details relating to Commission Transaction

EcBQ Accept, verify etc. an alert for a monitored party

ReBQ Retrieve details about any aspect of Cash Distribution

RqBQ Request production support for a product or service

specification

CoCR Control the processing of Virtual Account Arrangement

CaBQ Capture facility utilization event details

ReCR Retrieve details about an active customer campaign

RqCR Request manual intervention in the customer segment
analysis activity
InBQ Initiate an ACH transaction batch clearing and settlement
processing

UpBQ Update details for the product/service access

UpBQ Update details relating to Compliance Assessment

InBQ Instantiate a new Fulfill

ReBQ Retrieve details about promotional event participation
activity

ReBQ Retrieve details about any aspect of Consolidation

RqCR Request manual intervention with a disbursement

transaction

UpCR Update details of an existing collection of DD mandates

maintained for a corporate customer

CoCR Control the processing of Credit Risk Model Specification

UpCR Update details about the location's directory entry

UpBQ Update details relating to Product and Service Planning

ReCR Retrieve details about the market data switch operating
session

RqCR Request manual intervention to an active ECM And DCM

transaction
ReBQ Retrieve payment instruction details for a settlement
procedure
RqCR Request manual intervention to an assessment (e.g.
engage specialist)
UpBQ Update details relating to the IT operations tasks of the
deployment
UpCR Update details of a servicing order

EvBQ Evaluate customer authenticity using behaviors

UpBQ Update details of internal publication

ReBQ Retrieve details about an inbound voice connection

ReBQ Retrieve details about troubleshooting activity

ReBQ Retrieve details about an interactive help service
exchange
ReCR Retrieve details about any aspect of Reward Points Log

RqCR Request manual intervention or a decision with respect to

Product Combination Arrangement
RgBQ Register a new product or service servicing details in the
catalog

EcBQ Accept, reject etc. a schedule product item assignment

ReBQ Retrieve details of an interest transaction applied
internally to the account

InBQ Instantiate a new Collateral Liquidation

CaBQ Capture Tracking and Allocation activity or event related
information

ReBQ Retrieve details about service fees for an advisory session

ReBQ Retrieve servicing event details

UpCR Update details relating to Merchandising Loan
Arrangement

UpBQ Update details relating to Configuration

InCR Instantiate a new Currency Exchange Transaction

CaBQ Capture Inventory Allocation activity or event related
information

ReBQ Retrieve details about customer campaign analysis activity

CaBQ Capture Functional Requirements activity or event related
information

EcBQ Accept, verify, etc. correspondence and documents

ReBQ Retrieve details about any aspect of Establish Relations

EcCR Accept, verify, etc. a customer access profile agreement

InBQ Instantiate a new Legal and Regulatory Obligations and

Guidelines
ReCR Retrieve details about any aspect of Branch Cash
Allocation

InBQ Instantiate a new Company Mission and Policies

UpBQ Update details about the bank contact schedule or a

contact record
CoCR Control the processing of Intellectual Property Exchange
Operating Session

InCR Instantiate a new Branch Cash Allocation

ReCR Retrieve details about a card account

ReCR Retrieve details about the eBranch channel management
plan

UpCR Update aspects of the bank's asset and liability policies

UpCR Update details of an active customer campaign

CoCR Control the processing of Accounts Receivable Procedure

RqCR Request manual intervention or a decision with respect to

Employee Commission Agreement

ReBQ Retrieve details about the analysis of a customer case

ReCR Retrieve information about a cash management and

accounting services account - either standard canned reports or
selected instance attribute values

ReBQ Retrieve details about any aspect of Billing

RgCR Register a customer entity in the catalog

ReBQ Retrieve details about any aspect of Tracking and
Allocation

RqBQ Request manual intervention to the technical specification

EcBQ Accept, verify a resolution plan

EcCR Accept, verify, reject a card transaction authorization

CaBQ Capture usage details of an assigned secret question

ReBQ Retrieve details about any aspect of Deposits

InBQ Instantiate a new Transaction Consolidation

EvCR Evaluate a proposed transaction pricing against group
credit policy
InCR Initiate the account recovery procedure
CoCR Control the processing of Product Inventory Distribution
Administrative Plan

PrBQ Provide a password assignment

UpBQ Update details relating to Sweep

ReBQ Request manual intervention to a related market trade

RqCR Request a review or adjudication for an assessment

ReBQ Retrieve details about document processing for a party
life-cycle procedure
EcBQ Accept, verify, reject etc. the resolution tasks of a
customer case
ExBQ Obtain an automated refresh of merchant out of pattern
behavior analysis
RqCR Request manual intervention or a decision with respect to
Accounts Receivable Procedure
CoCR Control the execution of the contact center administrative
plan

InBQ Instantiate a new Operational and Production Procedures

and Guidelines

InBQ Initiate repayment transaction against an open item

CrBQ Create a service troubleshooting activity (to address major
production issue)

ExCR Execute an automated action of the plan

UpBQ Update details of an assigned secret question

EcBQ Accept, verify, etc. aspects of Service Scheduling
processing

InBQ Instantiate a new Credit and Fraud Related Issue Analysis

ReBQ Retrieve details about a loan restructuring task

CaCR Capture Business Architecture Specification activity or

event related information
UpBQ Update details about a servicing session

UpBQ Update details submitted for compliance checks

EcBQ Accept, reject, confirm etc. a repayment transaction

CaCR Capture Leasing Item Administrative Plan activity or event
related information
UpCR Update details relating to Collateral Asset Liquidation
Procedure

ReCR Retrieve details about a card collections procedure

UpBQ Update details relating to Legal and Regulatory
Obligations and Guidelines

EvCR Initialize servicing root cause analysis

RqCR Request manual intervention

ReBQ Retrieve details about a contact

ReCR Retrieve details about the advertising campaign
management plan

ReBQ Retrieve details about a market trade

EcCR Accept, verify, etc. aspects of Collateral Asset Liquidation
Procedure processing

ReCR Retrieve details about a market trade

InBQ Initiate a contact with the bank

CaBQ Capture notification of a credit alert

UpBQ Update details about a next best eligibility test

RqBQ Request manual intervention in a product/service access
(e.g. request service)

EvBQ Evaluate customer authenticity using a device

InBQ Initialize deposit or withdrawal transaction

UpBQ Update a payment transaction configuration or specific
transaction
CaBQ Capture Product and Service Planning activity or event
related information
RqBQ Request clearing and settlement processing for a
correspondent

UpBQ Update details for a business development initiative

UpBQ Update a repayment transaction made to the credit
facility

UpBQ Update service fee setting or service transaction details

CaBQ Capture Distribution activity or event related information

EcBQ Accept, reject, confirm details about a customer incident

UpBQ Update aspects of the functional specification

UpBQ Update details of a card transaction

UpBQ Update details relating to Agreement

ExCR Automated execution tax reporting

CaBQ Capture sales event details

EvBQ Evaluate product performance using a specific type of
analysis

CrBQ Create contact handling capability (initialize and track)

CaBQ Capture Compliance Assessment activity or event related
information
UpBQ Update processing transaction details for a settlement
procedure

ReBQ Retrieve details about the feed upload activity

InCR Initiate a market data switch operating session

ReBQ Retrieve details about an authentication task

UpBQ Update details of ECM And DCM placement activity

UpBQ Update details relating to Issued Device

UpBQ Update details of a deposit paid into a deposit account

ExBQ Execute a service fee charge against a credit facility

ReCR Retrieve details about an active card transaction switch
operating session
EcCR Accept, verify, etc. aspects of Technology Standards
Specification processing

RqBQ Request a maintenance activity for a consumer load

CaBQ Capture Projection and Allocation activity or event related
information

ReCR Retrieve details about a managed investment portfolio

ReCR Retrieve details about competitor analysis activity

ExBQ Execute the billing process for a card account

ReBQ Retrieve details about interest applied to a credit facility

CrBQ Create customer campaign direction schedules

InCR Initiate the financial gateway service session

EcBQ Accept, reject, confirm a functional risk assessment

InBQ Instantiate a new Service Delivery

UpCR Update details of a customer authentication assessment

CaBQ Capture Remediation activity or event related information

RqBQ Request manual intervention or a decision with respect to

Staff and Location Planning

UpBQ Update details relating to Production

ExBQ Execute outbound payment transactions to a
correspondent

ReBQ Retrieve details about any aspect of Origination

ExCR Obtain an automated refresh of market research analysis

UpBQ Update details about a financial planning advisory session

RqCR Request manual intervention (e.g. request servicing
support)

EcCR Accept, reject verify etc. an underwriting assessment

EcBQ Accept, verify, etc. aspects of Review, Refinement and

Editing processing
ReBQ Retrieve details about a product inventory item's
distribution

EvCR Agree terms for a third party servicing mandate

ExBQ Execute an automated action against on-going analysis

UpBQ Update details relating to Context Criteria

InBQ Initiate a trade against the investment portfolio holdings

RqCR Request provisioning of a document (from arranging initial
capture to subsequent access)

UpBQ Update details about a location entry

CoCR Control the processing of Leasing Item Administrative Plan

InBQ Instantiate a new Operations and Servicing Issue Analysis

InBQ Initiate tracking and reminder task against an active billing
procedure
ReCR Retrieve details about a third party mandate
InBQ Instantiate a new Check
RqBQ Request manual intervention or a decision with respect to
Origination
ExBQ Execute an available automated action for Document
Handling
ExCR Automatically extract details of a maintained market
research viewpoint

InCR Initiate a payment execution procedure

EcCR Accept, verify, etc. aspects of Product Training Procedure
processing
UpBQ Update reviewer selection details
RqCR Request manual intervention or a decision with respect to
Global Standard Specification
CoCR Control the processing of the customer's tax handling
(e.g. suspend)
RgBQ Register a new product or service production details in the
catalog

ReBQ Retrieve details about a chargeback transaction

CoCR Control the execution of a customer survey

ReCR Retrieve details about a legal entity directory entry

ReBQ Retrieve details about any aspect of Securitization

CrBQ Initiate the handling of a regulatory reporting enquiry

CoCR Control the processing of Product Combination
Arrangement

InCR Initiate customer billing for a customer

ReBQ Retrieve details about a production support related
deployment task or deliverable
UpBQ Update details of service fees for corporate tax advisory
services

UpCR Update details of an active relationship plan

EcCR Accept, reject, etc. aspects or actions associated with the
strategy

InCR Instantiate a new Collateral Asset Liquidation Procedure

UpBQ Update details relating to Troubleshooting

RqCR Request check of a proposed activity is compatible

UpCR Update details relating to Custody Arrangement

EcBQ Accept, verify etc. an analysis result

EcBQ Accept or reject proposed determination

ReBQ Retrieve details about any aspect of Staff and Location
Planning

EcBQ Accept, reject, etc. the feed upload

UpBQ Update details relating to Network Operation

RqCR Request manual intervention or a decision with respect to

Compliance Reporting Administrative Plan

ReBQ Retrieve details about an assigned reader

UpCR Update details relating to Customer Case Root Cause
Analysis

RqBQ Request manual intervention or a decision with respect to

Product and Service Planning
ReBQ Retrieve details about a disbursement paid against a
consumer loan
RqBQ Request manual intervention or a decision with respect to
Safe Keeping
ReBQ Retrieve details about a disbursement paid against a
corporate loan

UpBQ Update a clearing and settlement transaction

UpBQ Update details of the credit plan

UpBQ Update details relating to Payment

EcCR Accept, verify, etc. aspects of Custody Arrangement
processing
UpBQ Update the settings or transaction details for a corporate
action

CrCR Create or register an imported customer behavior model

ReBQ Retrieve details about customer history recording

RqBQ Request manual intervention or a decision with respect to
Fees

UpCR Update details relating to Leasing Arrangement

CaBQ Capture servicing position assignment event details

UpBQ Update details relating to Production Platforms and
Infrastructure
ReCR Retrieve details about a sales product agreement

CoCR Control the session (e.g. suspend incoming mail)

ExBQ Apply a service fee to the account

EcBQ Accept, reject etc a SW update

ReBQ Retrieve details about any aspect of Collateral Liquidation

CoCR Control the handling of an entity entry (e.g. terminate)

CaBQ Capture Legal and Regulatory Obligations and Guidelines

activity or event related information
EcBQ Accept, verify, etc. aspects of Collateral Liquidation
processing
ReBQ Retrieve details about prospect campaign performance
assessment activity

CaBQ Capture input from a survey execution task

RqCR Request review that proposed activity is compatible with
the agreement

UpBQ Update details of the case resolution criterion

UpBQ Update the requirements or other properties of a model

RqCR Request manual intervention or a decision with respect to
Corporate Lease Arrangement
ReBQ Retrieve details about the application of a specific root
cause algorithm analysis

InBQ Initiate a SW update

UpBQ Update details relating to Lien

UpBQ Update details about an association entry for the legal
entity

UpBQ Update details of the offer asset and liability booking

ReCR Retrieve details about the interactive help service session

UpBQ Update a payment transaction

UpBQ Update details of the resolution tasks of a customer case

ReBQ Retrieve details about any aspect of Distribution Vehicle
Administration
CaBQ Capture Development Tooling and Environment activity or
event related information
ReBQ Retrieve details about any aspect of Development Tooling
and Environment

InCR Initiate a loan

ReBQ Retrieve details about a billing process for a card account

ReBQ Retrieve details about any aspect of Product Type
Selection

CaBQ Capture usage reports for a fraud model

GrCR Obtain permission to act in relation to Virtual Account
Arrangement

UpBQ Update a card transaction

UpBQ Update details relating to Receivables Evaluation

UpCR Update details of an active fraud case

ReCR Retrieve details about an underwriting assessment

RqCR Request a review or adjudication for a guideline
assessment

InCR Instantiate a new Syndicated Loan Arrangement

InBQ Initiate, assign development of a lead/opportunity

UpBQ Update details of a servicing representatives assignment

UpBQ Update details relating to Content Development

RqBQ Request manual intervention to the software and data

specification

ReBQ Retrieve details about any aspect of Service Evaluation

RqBQ Request manual intervention or a decision with respect to

Operations and Servicing Issue Analysis

UpCR Update details of a payment order instruction

ReBQ Retrieve details about issued devices or inventory

InBQ Initiate authorization for a card transaction

UpCR Update submitted details or content for an on-going
compliance assessment
RqBQ Request manual intervention or a decision with respect to
Troubleshooting

EcCR Accept, reject etc an agreement

EvCR Evaluate customer segment performance

ReBQ Retrieve details about clearing and settlement activity
with a correspondent
ExBQ Execute an available automated action for Payment
Tracking
CoCR Control the processing of a party-life-cycle process (e.g.
terminate)

ReBQ Retrieve details about the device check

ReBQ Retrieve details about an valuation task

ReBQ Retrieve details about any aspect of Financial Accounting

ReBQ Retrieve details about any aspect of Withdrawals

InBQ Instantiate a new Sweep

InCR Initiate a corporate tax advisory service

EcBQ Accept, verify, etc. aspects of Interest processing

RqCR Request manual intervention with the inventory

distribution service
EcBQ accept, verify, etc. a payment transaction made against
the account

RqBQ Request manual intervention or a decision with respect to

Product Testing and Deployment Mechanisms

ReBQ Retrieve details about any aspect of Fulfill

ReBQ Retrieve strategic funding details

UpBQ Update details about a customer's bank relations entry for
the customer

UpCR Update details of a correspondent bank in the catalog

UpCR Update details of e correspondent fulfillment arrangement

UpBQ Update details relating to Debt Factoring

UpBQ Update credit submission details
ReCR Retrieve information about an active fraud case
determination
CoCR Control the processing of a disbursement
UpBQ Update details of campaign execution
activity/performance analysis
UpBQ Update details of a product or service production details in
the catalog

EcBQ Accept, reject, confirm a business risk assessment

RqBQ Request manual intervention in a session

EcBQ Accept or reject a regulatory report prior to submission

CaCR Capture Technology Standards Specification activity or

event related information
RqBQ Request manual intervention or a decision with respect to
Audit

ExCR Execute an automated task against an active card

collections process (e.g. upload transactions)

ExBQ Execute an available automated action for Settlement

UpBQ Update alerts for a monitored party
EvBQ Establish the specific terms/conditions making up the
investment agreement

ReBQ Retrieve details about any aspect of Payments

ReCR Retrieve details about a servicing order

UpCR Update details of a tracked issued device

RqCR Request manual intervention with the brand management

plan (e.g. reassess brand value/significance)

UpBQ Update captured customer servicing session event details

InCR Instantiate a new Global Standard Specification

ReBQ Retrieve details about any aspect of Standing Order

RqCR Request manual intervention or a decision with respect to

Technology Standards Specification
InCR Initiate delegated transaction processing for a product
instance
CaCR Capture various financial reports and analysis used in
planning
GrBQ Provide a permission grant associated with an operational
term arrangement
UpBQ Update details about a customer incident

CoCR Control the handling of a location entry (e.g. terminate)

InCR Instantiate a new Direct Debit Arrangement

ReBQ Retrieve details about the payment mechanism selection

ExBQ Execute an automated task for a specific customer
behavior insight (e.g. refresh)

CaBQ Capture Production Environment and Support Services

activity or event related information

UpBQ Update details relating to FX Transaction Capture

UpCR Update details and status of a collateral asset and its
allocation
CrCR Create and invoke the advertising campaign management
plan
ExCR Execute an automated action for an assessment (e.g.
submit data)

InCR Initiate A new Current Account

EvCR Initialize channel activity analysis

EcBQ Accept or reject the results of a maintenance task

UpCR Update aspects of eth brand management plan

ReCR Retrieve details about the card POS session

ReBQ Retrieve details about corporate action processing

ReBQ Retrieve details about relationship development activity

ReCR Retrieve details about brand management activity

UpBQ Update aspects of the usage specification

RqCR Request an override to the regular reporting schedule
(e.g. request ad hoc report)

CaBQ Capture details relating to the software and data

specification activity

InCR Initialize a correspondent fulfillment arrangement

ExBQ Execute/apply a fee for an advisory session

UpBQ Update details of a trial transaction

EcBQ Accept, verify, etc. aspects of Billing processing

UpBQ Update details of a card transaction used for authorization

ReBQ retrieve details about a credit analysis as part of the
customer position

GrBQ Obtain permission to act in relation to Audit

UpCR Update details relating to Virtual Account Arrangement

CrBQ Create a sales specialist support assignment

CrBQ Create an assignment request

EcCR Accept/reject a pricing assessment

RgCR Register a new legal entity in the catalog

UpBQ Update details relating to Payments

InBQ Instantiate a new Expiration

GrCR Obtain permission to act in relation to Regulatory And

Legal Authority Relationship Management Plan
UpCR Update details relating to Leasing Item Administrative
Plan

EcBQ Accept, verify, etc. aspects of Debt Factoring processing

UpBQ Update details for the card holder authentication check

UpBQ Update a repayment transaction made to the consumer
loan

ReCR Retrieve details about a payment execution instruction

EcBQ Accept, reject, etc a candidate list entry

ReBQ Retrieve details about any aspect of Content Development

ReBQ Retrieve details about the card holder authentication
check

ReCR Retrieve details about the monitored party state

ReBQ Retrieve details about peak load response activity

RqCR Request manual intervention for customer insights (e.g.
unscheduled revision)
CaBQ Capture Expiration activity or event related information

RqBQ Request manual intervention or a decision with respect to

Production Platforms and Infrastructure
InCR Instantiate a new Product Inventory Distribution
Administrative Plan

UpBQ Update details about the correspondence and documents

accessed and created by the offer
RqCR Request manual intervention in a case (e.g. engage a
specialist)
InBQ Initiate customer case handling

EcCR Accept, verify, reject etc. some aspect of a card case

ReCR Retrieve details about any aspect of Custody Arrangement

RqBQ Request manual intervention in the market tracking

ReBQ Retrieve details about the POS device allocation

ExBQ Execute an automated action for a performance

assessment

UpBQ Update details about an automated contact

ReBQ Retrieve details about product/service access

ReBQ Retrieve details about any aspect of Assurance

CaBQ Capture Direct Debit activity or event related information

UpCR Update details relating to Internal Audit Assessment

RqBQ Request changes to the servicing representative's
assignment

UpBQ Update details about document handling

EcBQ Accept, verify, reject a directory entry

UpBQ Update the event participation schedule

ReCR Retrieve details about the ACH access service session

PrBQ Request a servicing resource (can be qualification and
future booking)
InBQ Instantiate a new Employment Related Procedures and
Guidelines
InBQ Instantiate a new Product Eligibility
UpCR Update the details or make-up of a market research
viewpoint
ReBQ Retrieve details about any aspect of FX Transaction
Capture

UpBQ Update details of promotional event impact assessment

EcCR Accept, verify, etc. aspects of Fiduciary Relationship
Arrangement processing

RqCR Request manual intervention with a prospect campaign

specification

EcBQ Accept, reject etc a corporate loan restructuring proposal

UpCR Update details for an active fraud diagnosis

InBQ Instantiate a new Assessment and Reporting

RqCR Request manual intervention in a third party mandate

(e.g. reinstate after production issues)
UpBQ Update details of a production issue, root cause or
remedial action recommendation

CoBQ Control the processing of a session (e.g. reroute)

ReBQ Retrieve details about a registered transaction and its
position impact

EcCR Accept, verify, etc. Aspects of the cycle-cycle procedure

ReBQ Retrieve details about an assigned password

ReBQ Retrieve details about any aspect of Assessment and
Reporting

UpBQ Update a repayment transaction made to the loan

InCR Instantiate a new Cash Distribution Procedure

ExCR Execute an available automated action for Credit Charge

Card Financial Capture Transaction

InBQ Initiate internal publication of information

UpBQ Update details relating to Production Environment and
Support Services

ReBQ Retrieve details about a settlement transaction

UpBQ Update details for a customer interaction session

ReCR Retrieve details about a lead/opportunity

EcBQ Accept, verify, etc. aspects of Fee processing

RqCR Request manual intervention with an active billing
procedure
UpBQ Update details relating to Calculation
ExBQ Execute an automated participant service request (e.g.
merchant alert)
ReCR Retrieve details about any aspect of IT System
Administrative Plan

UpCR Update details about the legal entity directory entry

UpBQ Update a market trade request

UpBQ Update aspects of the software and data specification

ReCR Retrieve details and content from an active compliance
assessment
ExBQ Execute an available automated action for Transaction
Consolidation

ReBQ Retrieve details about a market order's market trade

UpBQ Update the corporate policy terms for a broker agreement

ReBQ Retrieve details about any aspect of Compliance
Assessment
RqBQ Request manual intervention to the application of a root
cause algorithm
RqBQ Request manual intervention or a decision with respect to
Standing Order

UpBQ Update details relating to Registration

CoBQ Control an assigned device (e.g. out of service)

CaBQ Capture details of large strategic transactions

ReBQ Retrieve details about any aspect of Payment Initiation

InBQ Instantiate a new Payment

EcBQ Accept, reject etc. a staff operations related task of the
deployment
ReCR Retrieve details and content from a legal assessment
action

ReBQ Retrieve details about any aspect of Calculation

RgCR Register a location in the catalog

InBQ Instantiate a new Remediation

ReBQ Retrieve details about a sent invoice

UpBQ Update a contact history record content

ReCR Retrieve details about the workbench session

EvBQ Evaluate customer authenticity using secret questions

UpBQ Update details about a location's occupancy

RqCR Request manual intervention in a project

ReCR Retrieve details about an active term deposit

ExCR Execute an available automated action for Intellectual

Property Exchange Operating Session

ExBQ Execute a repayment transaction against the card account

ReCR Retrieve details about any aspect of Product and Service
Assessment

RqCR Request manual intervention to a specification

InCR Initiate the correspondence operational facility

ReCR Retrieve details about any aspect of Accounts Receivable
Procedure

UpBQ Update details of a specific product performance analysis

RqCR Request the use of a customer behavior model

CaBQ Capture details of a financial transaction in the log

CoBQ Control the processing of a customer incident (e.g. raise

priority)

ReBQ Retrieve details about location entries in the directory

CoBQ Control the processing of Network Operation

GrBQ Obtain permission to act in relation to Commission Terms

InBQ Initiate the provision of issued inventory for the account

RqBQ Request the issuance of a device (e.g. a new card)

ExBQ Execute an available automated action for Service
Scheduling
CaCR Capture activity details related to implementation of the
strategy
EcBQ accept or reject requirements for a customer behavior
model

UpBQ Update details of an assigned password

RqCR Request manual intervention for an active diagnosis (e.g.

request access to analyst)

ExBQ Execute a clearing transaction against the account

UpBQ Update securitization tranche and task details

EcBQ Accept, reject etc. a production support related task of the
deployment
ExBQ Execute an available automated action for Financial
Document Handling
ReBQ Retrieve details about the booking

RqBQ Request early maturing for a term deposit

UpBQ Update details of a device assignment

ReBQ Retrieve details about a card capture transaction

ReCR Retrieve details about and the content of a maintained
market research viewpoint

ReCR Retrieve information about a term deposit account - either

standard canned reports or selected instance attribute values

EcBQ Accept, verify, etc. aspects of Verify Mandate processing

CoBQ Control an allocation (e.g. terminate)

RqCR Request handling of the device (e.g. maintenance/repair)

ReBQ Retrieve details about any aspect of Financial Transaction
Capture

EcBQ Accept, verify, etc. aspects of Origination processing

ReBQ Retrieve details about the customer mandate

ReBQ Retrieve details about any aspect of Represent Bank
Interests

UpBQ Update the terms/conditions for an investment agreement

RqBQ Request manual intervention in a production related
deployment task
EcCR Accept, verify, etc. aspects of Branch Cash Allocation
processing

ReBQ Retrieve details about a card authentication

ReBQ Retrieve details about an individual arrangement

RqBQ Request manual intervention or a decision with respect to
Service Scheduling
EcCR Accept, verify, etc. aspects of Merchandising Loan
Arrangement processing

ExBQ Obtain an automated refresh of bot detection analysis

CoCR Control the processing of Corporate Lease Arrangement

UpCR Update details of the promotional event management plan

RqCR Request manual intervention for credit state (e.g. revise
underlying assessment)

InBQ Instantiate a new Collections Assessment

EcBQ Accept, verify, etc. aspects of Calculation processing

ExBQ Execute an available automated action for Fulfillment

ReBQ Retrieve details about a functional risk assessment

ReCR Retrieve details about a customer access profile
agreement
EcCR Accept, verify, etc. aspects of Direct Debit Arrangement
processing

UpBQ Update details relating to Usability Checks

ReCR Retrieve details relating to the customer tax handling

ReBQ Retrieve details about any aspect of Distribution Planning

EvCR Evaluate various risk exposures for a production release

ReBQ Retrieve details about customer insight capture

ReCR Retrieve details about a prospect campaign specification

UpBQ Update details relating to Transaction Consolidation

EcBQ Verify, accept, etc. aspects of a transaction alignment
assessment
UpBQ Update details relating to Withdrawals

CaBQ Capture usage details of an assigned reader

ReCR Retrieve details about a credit pricing assessment

CaBQ Capture Employment Related Procedures and Guidelines

activity or event related information
InCR Instantiate a new Special Pricing Conditions Directory
Entry
EcCR Accept, verify, etc. aspects of Syndicated Loan
Arrangement processing
ExCR Perform an automated action to an active diagnosis (e.g.
upload additional data)

CrCR Create or register an imported prospect campaign design

UpCR Update details relating to Product and Service Assessment

RqCR Request manual intervention in the product portfolio

analysis activity

UpBQ Update details of submitted materials for audit checks

UpCR Update details of the customer tax handling facility

InCR Initiate a customer case procedure
UpBQ Update details for sales handling

ExBQ Execute a card account transaction

UpCR Update details for an existing consumer loan

CoCR Control a workbench session (e.g. terminate)

CrBQ Create a proposed transaction submission under the policy

ReCR Retrieve details about product portfolio analysis activity

EcBQ Accept or verify the presented credit position

InBQ Initiate payment processing against a billing transaction

ReBQ Retrieve details about a market order compliance check

ExBQ Execute an available automated action for Product and
Service issue Analysis

UpBQ Update details relating to Operational and Production

Procedures and Guidelines
RqBQ Request manual intervention or a decision with respect to
Content Development
ReBQ Retrieve details about device error detection analysis,
including recent results
ExCR Execute an available automated action for Special Pricing
Conditions Directory Entry
ReCR Retrieve details about the prospect campaign portfolio
management plan

ExCR Execute an automated action against a product or service

specification

ReBQ Retrieve details about customer contacts

ReBQ Retrieve details of postings from the account

ExCR Execute an automated task for position tracking (e.g.
issue an alert)

ExBQ Execute a securities deposit or withdrawal transaction

ReBQ Retrieve details about any aspect of Issued Device

UpBQ Update details relating to Remediation

UpCR Update details about the POS device

EcCR Accept, verify, etc. a customer dialogue (e.g. accept
proposal)

InCR Initiate customer event history tracking for a customer

UpBQ Update details relating to Tracking and Allocation

ReBQ Retrieve details about the user switch session

RqBQ Request manual intervention or a decision with respect to
Customer Liaison
UpBQ Update outbound payment transactions to a
correspondent
ReCR Retrieve details about any aspect of Customer Case Root
Cause Analysis

ExBQ Execute an automated action against an entry (e.g. notify

status update)

UpBQ Update details relating to Mailing

InCR Instantiate a new Management Manual Specification

ReBQ Retrieve details about any aspect of Financial Document
Handling

EcBQ Accept, reject etc product options and pricing terms

UpBQ Update details relating to Customer Negotiation

RqBQ Request manual intervention due to peak loading

EcBQ Accept, reject, etc. the internal upload

EcBQ Accept or verify the presented cash flow position

ReBQ Retrieve details about the ECM And DCM prospectus
development

RqCR Request manual intervention to activities covered by the

plan

ReCR Retrieve details about the Card eCommerce session

ReCR Retrieve details about a delinquent account procedure

RqBQ Request manual intervention in a contact (e.g. request
service)

ReBQ Retrieve details about the functional specification tasks

ReCR Retrieve details about a loan

InBQ Instantiate a new Production Platforms and Infrastructure

ExBQ Request intervention with a customer's DD Mandate (e.g.
retrieve paperwork)

InCR Initiate a market trade

CoCr Control the use of a customer campaign specification

GrCR Grant permission for some action under the authority of

the strategy

UpCR Update details of an active credit pricing assessment

UpCR Update details of a payment execution instruction

UpCR Update details about the servicing resource pool

UpBQ Update details about a profile entry for the legal entity

ReBQ Retrieve details about the gateway transaction

CaBQ Capture details of a new customer incident

ReCR Retrieve details about customer channel activity logging

ReBQ Retrieve details about participant service requests

ReCR Retrieve details about a merchant facility

InBQ Initiate product guidance advisory session

UpBQ Update details relating to Consolidation

UpBQ Update details for customer insight capture

CaCR Capture details about tasks performed during the
deployment
UpBQ Update an account posting made to the network
participant

ReBQ Retrieve external status notification details

RqBQ Request changes or replacement devices or inventory

UpCR Update details relating to Branch Location Management
Plan

RqBQ Request manual intervention or a decision with respect to

IT Policies and Guidelines

InBQ Instantiate a new Structuring

ReBQ Retrieve details about an issued device

ReBQ Retrieve details about a specific type of investment
portfolio analysis

ReBQ Retrieve securitization tranche and task related details

UpBQ Update details of applied fees

CoCR Control the processing of a session

RqCR Request manual intervention or a decision with respect to

Reward Points Transaction

UpCR Update details relating to Product Training Procedure

EcCR Accept, reject, etc. a customer authentication assessment

ReCR Retrieve details about a customer dialogue

CoCR Control the processing of customer billing (e.g. delay)

ExBQ Execute a posting against the participant's account

CrCR Create the management plan for the business unit

ReBQ Retrieve details about any aspect of Award

UpCR Update aspects of the eBranch channel management plan

CaBQ Capture Inventory activity or event related information

ReBQ Retrieve details about any aspect of Pricing Terms

ReCR Retrieve details about a fraud diagnosis

GrCR Grant authorization for actions that impact the bank plan

UpBQ Update details of a captured card transaction (for repair)

RqBQ Request manual intervention or a decision with respect to
Placement

ReCR Retrieve details about any aspect of Management Manual

Specification
CaCR Capture servicing resource pool data (e.g. resource
status/availability)

ReBQ Retrieve details about any aspect of Resolution

ReCR Retrieve details about servicing root cause analysis

ReBQ Retrieve details about any aspect of Operations and
Servicing Issue Analysis

CaBQ Post to the financial account

ExCR Execute an automated action for transaction authorization
(e.g. upload data)

UpBQ Update details of the determination in a customer case

UpBQ Update details of a prospect campaign portfolio
assessment
ReBQ retrieve details about a cash flow analysis as part of the
customer position

ReBQ Retrieve details about the legal terms of an agreement

ExCR Execute an automated task against a card case (e.g.
upload data)
InCR Instantiate a new Product and Service Assessment

CaBQ Capture status notification for an issued device

ReCR Retrieve information about an active fraud case resolution

UpBQ Update details of a credit facility's restructuring activities

UpBQ Update details relating to Administer

EcBQ Approve, reject an intellectual property asset assignment

ExCR Automatically download a fraud model

ReCR Retrieve details about market research analysis, including
recent results

ExBQ Execute automated action against a lead opportunity

development task (e.g. generate message)

InBQ Instantiate a new Securities Reporting

EcBQ Accept, verify, etc. aspects of Production Platforms and

Infrastructure processing

ExBQ Execute a fee charge against a loan

UpBQ Update details relating to Commission Terms

InBQ Instantiate a new Statement

ReBQ Retrieve details about asset maintenance activity

CrBQ Create/instigate a supporting business development
initiative
ReBQ Retrieve details about external reporting to the credit
monitoring activity

CoBQ Control the processing of Product and Service Planning

ExBQ Trigger a payment for a repeating payment set up

EcCR Accept, verify, etc. customer behavior insights

UpCR Update an active card transaction switch operating
session

InCR Instantiate a new Branch Location Management Plan

CaBQ Capture a channel access event in the log

UpCR Update settings and details of the operating session (e.g.
change priorities)
CaBQ Capture Application Architecture activity or event related
information
RqBQ Request manual intervention or a decision with respect to
Remediation
ReBQ Retrieve processing transaction details for a settlement
procedure

ExCR Execute an automated task (e.g. assign a contact)

RqBQ Request manual intervention or a decision with respect to

Development Tooling and Environment

ReBQ Retrieve details about an inbound ACH transaction batch

CoCR Control the processing of a card account (e.g. suspend)

RqBQ Request manual intervention or a decision with respect to
Organization

EcBQ Accept, verify, reject, etc. aspects of an initiative

CrCR Create an initial relationship management plan

ExBQ Execute an automated action for an impact assessment

RqBQ Request manual intervention or a decision with respect to
Statement
UpBQ Update the functional requirements or other properties of
a the specification

UpBQ Update details of provided brand related advice

CaBQ Capture servicing event details

UpCR Update details relating to Product/Customer Combination
Assessment

ReBQ Retrieve details of financial transactions captured in the

log
UpBQ Update payment instruction details for a settlement
procedure

InBQ Instantiate a new Fulfillment

InBQ Instantiate a new Dividends and Interest

ReBQ Retrieve details about a customer survey analysis

ReBQ Retrieve details about the product initiation request

UpBQ Update details of a withdrawal from a corporate loan

PrBQ Provide cheques

ReCR Retrieve details/reports about a system development
project

EcCR Accept, reject etc a lead/opportunity procedure

CoCR Control the processing of Management Manual

Specification
CoCR Control the processing of Credit Charge Card Financial
Capture Transaction
EcCR Accept, reject, etc. aspects of the contact center
management plan

GrCR Obtain an authentication grant (a token)

RqBQ Request a relationship development task

UpBQ Update details relating to Direct Debit

CoCR Control the processing of an active current account
(change processing status)

ReCR Retrieve information about the log

ExCR Execute an automated action (e.g. input data)

CaBQ Capture product processing event details

ReBQ Retrieve details about any aspect of Reporting

GrBQ Provide a grant of allowed used for an intellectual property

asset
RqBQ Request manual intervention or a decision with respect to
Collateral

ReCR Retrieve details about a deployment project

InBQ Instantiate a new Functional Consistency Checks

ReCR Retrieve details about a servicing position session

UpBQ Update details relating to Fulfill

CaBQ Capture Operational Security Procedures and Guidelines

activity or event related information
ReBQ Retrieve details about any aspect of Corporate Action
ExCR Automatically extract details of a maintained financial
market research viewpoint

ExBQ Submit a check register report that the bank uses to

check submitted checks

InBQ Initiate inbound financial message handling

CoCR Control the processing of Merchandising Loan
Arrangement

ReBQ Retrieve details about a fee or penalty charge

CoBQ Control the processing of Projection and Allocation

RgBQ Register a new product or service operations details in the
catalog

ReBQ Retrieve details about a party authentication procedure

GrCR Obtain a permission grant against the plan

ReCR Retrieve details about a suitability evaluation

InBQ Initiate/set-up securities deposit and withdrawal
processing for the account

InBQ Initiate an interactive help service exchange

InBQ Instantiate a new Operational Security Procedures and

Guidelines

ReBQ Retrieve details about a related market trade request

ExBQ Execute an available automated action for Fulfill

ReBQ Retrieve details about correspondence and documents

from the customer offer procedure

UpCR Update the corporate treasury plan

ReBQ Retrieve details about prospect campaign analysis activity

RqBQ Request manual intervention or a decision with respect to
Administer

UpBQ Update details relating to Settlement

ReBQ Retrieve details about the product or service specification

and any associated properties
UpBQ Update details relating to Distribution

ReBQ Retrieve details about any aspect of Interest

CaCR Capture impact feedback against a prospect campaign

specification
ReBQ Retrieve details about a payment transaction or
arrangement

RqCR Request manual intervention or a decision with respect to

Special Pricing Conditions Directory Entry

UpCR Update details of a customer billing transaction

InBQ Initialize service fee processing for an advisory session

EcBQ Accept, verify, etc. aspects of Check processing

ReBQ Retrieve details about an assigned device

RqCR Request manual intervention or a decision with respect to

Currency Exchange Transaction
ExCR Execute an available automated action for Internal Audit
Assessment
RqCR Request manual intervention in an assessment (e.g.
discussion)
ReBQ Retrieve details about the software and data specification
tasks

ReBQ Retrieve details about any aspect of Organization

UpBQ Update the regulatory terms for a customer master
agreement

InCR Initialize a monitored financial position

UpCR Update details on an active market trade request

InCR Initiation position monitoring for a customer

ReBQ Retrieve details about the payment terms for a card
collections procedure

ReBQ Retrieve details about a credit facility repayment

ReBQ Retrieve details about a next best test

ReBQ Retrieve details about any aspect of Resiliency and
Performance Checks

ReBQ Retrieve details about card transaction FX conversion|

InBQ Instantiate a new Settlement

UpBQ Update details of the arbitration request of a card case

ReCR Retrieve details about a customer case

ReBQ Retrieve details about a disbursement paid against a loan

UpCR Update details relating to Branch Cash Allocation

EcCR Accept, reject, verify, etc an offer procedure

UpCR Update details for an active network participant facility

InBQ Instantiate a new Transaction Authorization

ReBQ Retrieve details about a clearing transaction

EcBQ confirm, reject etc. a payment being applied to a billing
transaction

RqCR Request intervention with a bank relationship plan

UpBQ Update repayment transaction details

ReBQ Retrieve details about a card transaction switch routing
transaction

UpBQ Update details relating to Origination

RqBQ Request manual intervention or a decision with respect to
Fee

UpBQ Update details of a captured financial transaction

UpCR Update details relating to Compliance Reporting
Administrative Plan

ReBQ Retrieve details about any aspect of Provisioning

CaCR Capture Global Standard Specification activity or event
related information
ExBQ Execute an automated action within the contact (e.g. self
serve)

InBQ Instantiate a new Valuation

ReBQ Retrieve details about a product guidance advisory
session

ReBQ Retrieve details about card transaction matching

ReBQ Retrieve details about any aspect of Processing Error and
Integrity Checks

UpBQ Update details of the consolidation in a card case

ReCR Retrieve details and reports about the card settlement
processing

UpCR Update details of a customer access profile agreement

UpBQ Update details relating to Billing

ReBQ Retrieve details about an ACH transaction batch in
clearing and settlement

InBQ Initiate an outbound ACH transaction batch handling

RwBQ Retrieve details about tracking and reminder activity

ReBQ Retrieve details about any aspect of Collections Account
Update

CoCR Control a loan

InBQ Instantiate a new Production Environment and Support
Services

InBQ Initiate corporate loan account restructuring

CaBQ Capture Production Platforms and Infrastructure activity

or event related information

EcCR Accept, verify, etc. the investment portfolio evaluation

ReBQ Retrieve details about the specific terms of an agreement

ReBQ Retrieve regulatory reporting detail and reports for review

EcCR Accept, verify, etc. aspects of Product Combination
Arrangement processing

ExBQ Execute an automated withdrawal against a loan

InCR Instantiate a new Financial Market Analysis

ReBQ Retrieve sales event details

EcBQ Accept, verify, etc. aspects of Projection and Allocation
processing
ReCR Retrieve details and status of a collateral asset and its
allocation

ReBQ Retrieve details about any aspect of Verify Mandate

UpBQ Update details about an association entry for the
customer
InBQ Initiate a card transaction switch capture function
UpBQ Update details of a corporate loan or restructuring
activities

ReBQ Retrieve details about any aspect of Inventory

InCR initiate an ECM And DCM transaction for a corporate
customer

ExCR Automatically download a customer behavior model

ReBQ Retrieve details about business unit performance
assessment activity
ExCR Execute an available automated action for Product and
Service Assessment
ReCR Retrieve details about any aspect of Direct Debit
Arrangement

RqBQ Request reworking of resolution to a case

UpBQ Update details of a loan or restructuring activities

ReBQ Retrieve details about any aspect of Inventory Allocation

CoBQ Control issued cheques (e.g. cancel)

InBQ Instantiate a new Maintain Relations

ReCR Retrieve details about an active car transaction
authorization task
EcBQ Accept, verify, etc. aspects of Funds Available Check
processing
CaCR Capture Virtual Account Arrangement activity or event
related information

ReBQ Retrieve details about any aspect of Configuration

RqBQ Request manual intervention or a decision with respect to

Financial Market Insight

InBQ Initiate credit facility account restructuring

UpBQ Update product options and pricing terms

ReBQ Retrieve details about customer out of pattern behavior

analysis, including recent results

RqCR Request archiving or retrieval of a document

UpCR Update details of an active investment portfolio
management arrangement

ReCR Retrieve details about a production release evaluation

EcBQ Verify or accept the payment transaction (results in a
payment order)

RqBQ Request manual intervention in a session

UpCR Update details relating to Special Pricing Conditions
Directory Entry

UpBQ Update details about a reference entry for the customer

InBQ Initiate customer query handling
ReCR Retrieve details about an active collateral asset
administrative plan

InBQ Initiate survey result consolidation and analysis

InCR Initiate a corporate loan

ReBQ Retrieve details about any aspect of Service Delivery

ReBQ Retrieve details about the business unit activity analysis

CoCR Control the processing of the servicing resource allocation
(e.g. adjust priorities)
ReCR Retrieve details about any aspect of Financial Market
Analysis

GrCR Obtain a permission grant in line with asset and liability

policy

EcBQ Accept, verify, etc. aspects of Structuring processing

InCR Instantiate a new Central Cash Allocation

ReBQ Retrieve details about a systems related deployment task
or deliverable

ReCR Retrieve details about any aspect of Regulatory And Legal

Authority Relationship Management Plan

UpBQ Update captured servicing issue event details

RqCR Request manual intervention in a servicing order (e.g.
engage a servicing agent)

UpBQ Update details for authentication processing

ReBQ Retrieve details about advertising campaign performance
assessment activity

ReBQ Retrieve details about the underwriting decision

ReBQ Retrieve details about any aspect of Financial Instrument

RqCR Request manual intervention or a decision with respect to
Virtual Account Arrangement
CoCR Control the execution of the order (e.g. suspend)
UpBQ Update details relating to the servicing tasks of the
deployment
InBQ Initiate customer insight capture

UpBQ Update details of a registered transaction

ReBQ Retrieve details about maintenance processing for a credit
facility

EcBQ Accept, reject, etc maintenance task processing

ReBQ Retrieve details about any aspect of Administer

UpBQ Update details for product/service handling

CaCR Capture Management Manual Specification activity or

event related information

InBQ Instantiate a new Redemption

ReCR Retrieve details about any aspect of Collateral Asset
Liquidation Procedure
ReBQ Retrieve details about any aspect of Product Testing and
Deployment Mechanisms

CoCR Control the processing of a customer case (e.g. suspend)

CoCR Control a consumer loan (e.g. suspend, terminate)

CoCR Control the processing of Employee Commission
Agreement

UpBQ Update status measures for a monitored party

CoCR Control an issued device allocation (e.g. suspend)

InBQ Instantiate a new Service Scheduling

ReBQ Retrieve details about the chargeback for a card case

ReBQ Retrieve details about the cash inventory

InBQ Instantiate a new Capture

UpBQ Update a logged event for a customer

UpBQ Update an outbound ACH transaction batch

EvBQ Evaluate customer authenticity using passwords

ReBQ Retrieve details about a secret question evaluation

CaBQ Capture activity details for a segment initiative
UpCR Update details of an active managed investment portfolio
agreement
ReCR Retrieve details about any aspect of Asset Securitization
Transaction

ReCR Retrieve details about the administrative plan

ReCR Retrieve details about credit state monitoring for a
customer
ReBQ Retrieve details about any aspect of Production Platforms
and Infrastructure
ReBQ Retrieve details about promotional event impact
assessment activity

InBQ Instantiate a new FX Transaction Pricing

UpBQ Update details of a generated invoice

ReBQ Retrieve details about any aspect of Syndicate Assembly

CaBQ Capture Oversight activity or event related information

InBQ Execute an outbound voice connection

ReBQ Retrieve details about brand advice activity

UpCR Update details for an active financial account

ReBQ Retrieve details about card transaction addressing

ReBQ retrieve details about a repayment transaction

RqBQ Request manual intervention to the testing specification

CrCR Create the management plan for the voice channel

InCR Initiate a financial accounting log (account)

UpCR Update details of the advertising campaign management
plan
ReCR Retrieve information about a corporate current account -
either standard canned reports or selected instance attribute
values
CaCR Capture Branch Location Management Plan activity or
event related information
RqBQ Request manual intervention or a decision with respect to
Maintain Relations
EcBQ Accept, verify etc. a selected type of customer behavior
insight

RqCR Request manual intervention during the advisory service

UpBQ Update details relating to Financial Transaction Capture

CrCR Create a business development strategy for the enterprise
or division

InBQ Initiate a market trade

InCR Initiate a new securities investment account

UpBQ Update details of a withdrawal from a loan

EcBQ Accept, reject, verify, etc. customer segment analysis

CrCR Create and invoke the promotional event management
plan

InCR Initiate A new term deposit account

ReBQ Retrieve details about a customer behavior analysis

CrCR Create or set-up the administrative plan for sales specialist
assignments

CaBQ Record usage details for a collateral allocation

ReBQ Retrieve fraud event details

RgCR Register a new direct debit (DD) mandate collection for a
corporate customer
ReBQ Retrieve details about alerts for a party

ExBQ Execute an automated task for the tracking activity

CaBQ Capture servicing issue event details

UpBQ Update the regulatory terms for a broker agreement

ExCR Execute an available automated action for Currency
Exchange Transaction

UpCR Update aspects of the business unit management plan

ReBQ Retrieve details about any aspect of Check

UpCR Update settings or content for product portfolio analysis
activity
ExCR Execute an available automated action for Fiduciary
Relationship Arrangement

InCR Instantiate a new Product Combination Arrangement

UpBQ Update details about a relationship development task

ReBQ Retrieve details about any aspect of Capture and

Classification

UpBQ Update details relating to Capture and Classification

ReCR Retrieve details about any aspect of Product Combination
Arrangement

ExCR Execute an automated action for a prospect campaign

specification
EvBQ Establish the corporate policy terms for a sales product
agreement

ReBQ Retrieve details about any aspect of Structuring

ReBQ Retrieve details about a biometric evaluation

UpBQ Update details relating to Valuation

EcCR Accept, verify, etc aspects of an allocation

EcCR Accept, verify, etc. aspects of Product/Customer

Combination Assessment processing
CaBQ Capture Standing Order activity or event related
information
ReBQ Retrieve details about a consumer securities order
compliance check
RqBQ Request manual intervention or a decision with respect to
Cash Distribution
EcBQ Accept, verify, etc. aspects of Commission Terms
processing

CaCR Capture Regulatory And Legal Authority Relationship

Management Plan activity or event related information

CaBQ Capture internal product reports to support credit analysis

UpBQ Update details relating to Financial Accounting

RqCR Request manual intervention or a decision with respect to
Custody Arrangement

InBQ Instantiate a new Award

RqBQ Request a maintenance task is undertaken for an

intellectual property asset
CrCR Create or register an imported product or service
specification
ExCR Execute an automated task for an assessment (e.g.
submit transactions)

InBQ User subscription to the switch

ReCR Retrieve details about any aspect of Technology Standards
Specification
ReBQ Retrieve details about a warehoused outbound ACH
transaction batch

UpBQ Update details relating to Embedded Product Control

ExCR Execute an available automated action for Syndicated
Loan Arrangement

UpBQ Update details relating to Application Architecture

ReCR Retrieve details about a correspondent fulfillment
arrangement
EcBQ Accept, verify, etc. aspects of Receivables Evaluation
processing

InBQ Instantiate a new Reporting

ExBQ Execute an available automated action for Operations and
Servicing Issue Analysis

ExCR Execute an automated task against an active delinquent

account process

InBQ Initialize service fee processing for corporate tax advisory

services

UpCR Update details relating to Asset Securitization Transaction

ReCR Retrieve details about the POS device

EvBQ Agree terms for a customer mandate under the service
mandate

InBQ Initiate processing an outbound correspondence item

EvBQ Evaluate customer segment performance using a specific
type of analysis
ReBQ Retrieve details about a specific product performance
analysis
GrCR Obtain permission to act in relation to Leasing Item
Administrative Plan

ReBQ Request manual intervention in survey analysis

UpBQ Update details for the preferences in the agreement

ReBQ Retrieve details about any aspect of Production
Environment and Support Services
EcBQ Accept, verify, etc. aspects of Production Environment and
Support Services processing

ReBQ Retrieve details about any aspect of Selection

ExBQ Get automated support for product or service specification

deployment
EcBQ Accept, reject, verify, etc. aspects of a customer survey
definition

ReBQ Retrieve details about the payment order initiation

ReBQ Retrieve details of an active case recovery plan

CrCR Create the administrative plan for the contact center

InCR Initiate credit state monitoring for a customer

CrCR Create or register an imported fraud model

UpBQ Update details about a corporate tax optimization
advisory session

CaBQ Capture details relating to the functional specification

activity

CrCR Create the management plan for customer case handling

InBQ Instantiate a new Assurance

UpBQ Update details relating to Functional Consistency Checks

InCR Initialize the interactive help facility

UpCR Update details relating to Cheque Processing Operating
Session
EvCR Evaluate an underwriting decision

ReBQ Retrieve consolidated information for review

UpBQ Update details relating to Product Type Selection

ReBQ Retrieve details about card transaction intercharge fees

UpBQ Update aspects of a troubleshooting task

ExCR Perform an automated action to an active evaluation (e.g.
upload additional data)

InBQ Instantiate a new Standing Order

ReCR Retrieve details about a customer directory entry

RqBQ Request manual intervention or a decision with respect to
Maintenance and Access Administration

UpBQ Update details relating to Safe Keeping

UpBQ Update properties of a structured view/report

ReBQ Retrieve details about troubleshooting tasks, root cause

and proposed remedial actions

InCR Instantiate a new Technology Standards Specification

ExCR Execute an automated task for a evaluation

ReBQ Retrieve details about the ECM And DCM placement
actions
ReCR Retrieve details about a card case

ReCR Retrieve details about an allocation

EcBQ Accept or verify the tax reporting position analysis

UpBQ Update details for query handling
ReBQ Retrieve details about maintenance processing for a
corporate loan
ExBQ Execute an automated action (e.g. input data about a
document)

ReBQ Retrieve details about a device evaluation

EcBQ Accept, verify, etc. aspects of Payment Initiation
processing

CoBQ Control the processing of Administer

UpBQ Update details relating to the production support tasks of
the deployment

CoCR Control the processing of Currency Exchange Transaction

EcBQ Accept, verify, etc. aspects of Indexing and Publication

processing
RqCR Request a viewpoint is refreshed or adjusted in some
manner

RqCR Request verification services for a document

UpBQ Update details relating to FX Transaction Pricing

InCR Instantiate a new Cheque Processing Operating Session

RqCR Request manual intervention or a decision with respect to
Product Training Procedure
CoBQ Control the processing of Fulfillment

EcCR Accept, reject, etc. aspects of a suitability evaluation

GrBQ Obtain permission to act in relation to Standing Order

ReBQ Retrieve tracking details about an open item

ReBQ Retrieve details about a corporate loan withdrawal

ReBQ Retrieve details about the campaign design and execution

direction and scheduling activity

RqBQ Request manual intervention to a troubleshooting action

ReBQ Retrieve details about the consolidation of source data

UpCR Update sales product operational terms agreement

UpCR Update details relating to Reward Points Transaction

CaBQ Capture Staff and Location Planning activity or event
related information

EcBQ Accept, reject, approve etc. the customer tax reporting

UpBQ Update details for a segment initiative

UpBQ Update details of an outbound correspondence block

InBQ Execute an inbound voice connection

ReBQ Retrieve details about any aspect of IT Policies and
Guidelines
RqCR Request manual intervention in an offer (e.g. request
specialist support)

EcBQ Accept, verify, etc. aspects of Securitization processing

InBQ Initiate the routing function

CaBQ Capture Mailing activity or event related information

ReCR Retrieve details about any aspect of Credit Risk Model
Specification

CoBQ Control the processing of Transaction Consolidation

InBQ Instantiate a new Content Development
UpBQ Update details of a maintenance or upgrade management
plan item
InBQ Initiate a workstation broadcast

ReCR Retrieve details about a card clearing process

ReBQ Retrieve details about an outbound correspondence with
tracked response
UpCR Update the details or make-up of a financial market
research viewpoint
EcCR Accept, verify, etc. aspects of Product and Service
Assessment processing
EcBQ Accept, reject etc. an IT operations related task of the
deployment

UpBQ Update details of an assigned biometric

ReBQ Retrieve details about profile entries in the directory
record

CoCR Control the execution of the interactive help service

ExBQ Execute an available automated action for Fee

ReBQ Retrieve details about any aspect of Customer Liaison

ReBQ Retrieve bank rate table and details

InCR Initiate a payment transaction

ReBQ Retrieve details about a credit facility's applied fees

RqBQ Request that an existing entry is updated or revised

InCR Instantiate a new Asset Securitization Transaction

RqBQ Request handling of a withdrawal

PrBQ Provide/allocate the device to a merchant

CoCR Control the processing of Cheque Processing Operating
Session

CrBQ Create a troubleshooting response task

CaCR Capture Credit Risk Model Specification activity or event
related information

UpBQ Update details relating to Technology Infrastructure

ReBQ Retrieve details about any aspect of Embedded Product
Control

ReBQ Retrieve details about the contact schedule or specific

contacts
InBQ Instantiate a new Bank and Campaign Alignment

CoBQ Control the processing of Tracking and Allocation

InCR Instantiate a new Product Training Procedure

CoCR Control the processing of a card transaction operating
session (e.g. suspend)

UpBQ Update details of a batch of card transactions

ReBQ Retrieve details about any aspect of Credit and Fraud
Related Issue Analysis
RqBQ Request manual intervention or a decision with respect to
Commission Terms

UpCR Update details of a product or service deployment project

ReBQ Retrieve details about a consumer securities order

InBQ Initiate the reconciliation of ACH transactions

EcCR Accept, reject, etc a contact action

EcBQ Accept, reject etc. a term deposit rollover request

UpBQ Update details of the resolution of a card case

CoCR Control the processing of IT System Administrative Plan

CoCR Change the status/handling of a monitored position

InCR Initiate customer campaign processing

ReBQ Retrieve details about an outbound voice connection

CaBQ Capture Assurance activity or event related information

RqBQ Request manual intervention or a decision with respect to

Credit and Fraud Related Issue Analysis

ReBQ Retrieve details about any aspect of Mailing

EvCR Establish a customer access profile agreement

EcCR Accept, verify, reject etc. details of a customer directory
entry
ExBQ Execute an automated withdrawal against a corporate
loan

EcCR Verify, accept, override etc. a transaction authorization

ReCR Retrieve details about a corporate tax advisory service
arrangement

ExBQ Execute transactions against the inventory position

ReBQ Retrieve details about any aspect of Network Operation

EcBQ Accept, approve a sale specialist support assignment

EcBQ Accept, verify, etc. aspects of Lien processing

RqBQ Request manual intervention or a decision with respect to
Settlement

ReBQ Retrieve details about an account posting or account

RqBQ Request contact processing for an active delinquent
account procedure

CoCR Control card collections process (e.g. escalate)

InBQ Initiate an inbound eBranch connection

EcBQ Accept, reject etc. the collateral allocation

InBQ Instantiate a new Resiliency and Performance Checks

GrCR Obtain grant authority to act under the terms of the
agreement

UpBQ Update details about a customer's demographic entry

CoCR Control the handling of a customer access profile (e.g.
suspend)

EcBQ Accept, verify receipt etc. of issued cheques

CoCR Control a point of service session (e.g. suspend)

ReBQ Retrieve details about merchant out of pattern behavior

analysis, including recent results

UpBQ Update details relating to Information Architecture

RqBQ Request rollover of a term deposit

UpBQ Update details relating to Structuring

ReCR Retrieve details about any aspect of Corporate Lease
Arrangement
RqBQ Request manual intervention or a decision with respect to
Transfer Pricing

UpBQ Update an inbound ACH transaction batch

ReBQ Retrieve details about any aspect of Placement

RqBQ Request manual intervention or a decision with respect to
Production Environment and Support Services
UpBQ Update a repayment transaction made to the corporate
loan

PrBQ Provide a biometric assignment

UpCR Update submitted details or content for an on-going
guideline compliance assessment

UpCR Update details of an active customer master agreement

CrBQ Create advertising campaign direction schedules (e.g.

create the schedules for design or execution activity)

UpBQ Update details about lean/opportunity development task

GrCR Obtain a permission grant associated with the evaluation

ReBQ Retrieve details about a captured card transaction

CaBQ Capture data for an active allocation (e.g. availability)

EcBQ Accept, reject, verify etc. an issued device

CoCR Control the processing of Regulatory And Legal Authority
Relationship Management Plan

CaBQ Capture relationship management event details

ExCR Execute an automated action for a monitored party (e.g.
refresh)

EvBQ Establish restrictions for the access profile agreement

ReBQ Retrieve details about any aspect of Technology
Infrastructure

CoCR Control the execution/application of the operational terms

ReBQ Retrieve details about any aspect of Collateral Valuation

UpBQ Update details relating to Securitization

CoCR Control the processing of a card case (e.g. suspend)

EcCR Accept, reject, verify, etc. aspects of an ECM And DCM
transaction

RqCR Request manual intervention or a decision with respect to

Cheque Processing Operating Session

UpCR Update details of the segment strategy

ExBQ Execute an automated task for a specific type of analysis

ReBQ Retrieve details about an outbound financial message

UpCR Update details of an active account recovery case

EcCR Accept, verify, etc. aspects of Reward Points Log
processing

InBQ Initiate a warehoused outbound ACH transaction batch

ReBQ Retrieve details about any aspect of Context Criteria

ReCR Retrieve any details of the regulatory reporting
administration

EcCR Accept/reject etc. aspects of the administrative plan

RqBQ Request manual intervention or a decision with respect to
Interest

ReBQ Retrieve details about the credit check

retrieveMerchantRelationshipAgreement

activateDunningProcedure

terminateArchiveOperatingSession

notifyProductSalesSupportAdministrativePlan

terminateTrustServicesArrangement

updateMarketAssetValuationModelSpecification

executeEnterpriseBillingAndPaymentsProcedure
retrieveeTradingWorkbenchOperatingSession

requestProductsAndServicesStrategy

notifyMarketTradeReportingOperatingSession

requestinterestRateGapRiskAnalysis

requestSecurityComplianceProcedure

retrieveLockBoxArrangement

activateProcurementAdministrativePlan

executeRepoTransaction

initiateBearerDocumentTransaction

retrieveMergersAndAcquisitionArrangement

requestEconomicCapitalAnalysis

requestBrokeredProductManagementPlan

notifyRepoTransaction

configureMarketTradeReportingOperatingSession
requestSupplierMembership

terminateLockBoxArrangement

configureOrganizationStrategy

retrieveTaxAdministrationManagementPlan

terminateProjectFinanceArrangement

terminateEmployeeAgreement

configureBusinesUnitBudegtAdministrativePlan

terminateEmployeeTravelAndExpensesAdministrativePlan

recordTradeFinanceArrangement

recordITSystemOperatingSession

recordLimitAndExposureManagementPlan

notifyAccountReconciliationProcedure

activateServicingIssueProcedure
notifyCorporateActionProcedure

recordProductandServiceDiscountAssessment

retrieveChannelPortfolioAnalysis

initiateEmployeeAgreement

evaluateSupplierAgreement

retrieveITSystemsStrategy

recordOfficeEquipmentAdministrativePlan

requestProjectFinanceArrangement

retrieveBankGuaranteeArrangement

activateMarketingAndSalesStrategy

requestCreditAndMarginsStrategy

executeCustomerPrecedentsProcedure

updateSecuritiesAllocationTransaction
recordQuantModelSpecification

evaluateServiceProviderAgreement

requestEnterpriseStrategy

updateUnitTrustAdministrativePlan

retrieveSupplierMembership

terminateAssetAndLiabilityPortfolioAdministrativePlan

terminateServiceProductArrangement

notifyEmployeeTravelAndExpensesAdministrativePlan

retrieveEmployeeBenefitsAdministrativePlan

notifyAssetAndLiabilityPortfolioAdministrativePlan

terminateMergersAndAcquisitionArrangement

authorizeEnterpriseStrategy

requestEmployeeTrainingAdministrativePlan
initiateSupplierAgreement

requestLockBoxArrangement

configureBuildingServicesAdministrativePlan

CoCR Control the processing of the log (e.g. suspend)

executeQuotationProcedure

requestCustomerPrecedentsProcedure

initiatePrivatePlacementArrangement

notifyMarketAssetValuationProcedure

retrieveEnterpriseContinuityAssuranceManagementPlan

recordBusinesUnitBudegtAdministrativePlan

requestHelpDeskOperatingSession

retrieveEmployeePayrollProcedure

recordFinancialComplianceProcedure

evaluateITSystemAssessment

retrieveInvestorMembership
requestBusinesUnitBudegtAdministrativePlan

notifyProductionRiskModelSpecification

requestFinancialComplianceProcedure

authorizeITSystemsStrategy

activateProductSalesSupportAdministrativePlan

updateSecurityComplianceProcedure

executeRecruitmentProcedure

recordInformationFeedOperatingSession

terminateBranchNetworkManagementPlan

requestRecruitmentProcedure

terminateInformationFeedSwitchAdministrativePlan

terminateTradingDeskOperatingSession

executeBearerDocumentTransaction

notifyEmployeeTrainingAdministrativePlan
recordEconomicCapitalAnalysis

retrieveCorporatePolicySpecification

configureBusinessUnitAccountingLog

activateProductsAndServicesStrategy

executeInformationFeedOperatingSession

activateBusinessUnitAccountingLog

terminateEnterpriseContinuityAssuranceManagementPlan

configureBuildingMaintenanceAgreement

retrieveEmployeeDirectoryEntry

recordProcurementAdministrativePlan

updateSubCustodianAgreement
RqBQ Request a maintenance activity for a credit facility (e.g.
obtain a fee analysis)
CoCR Control a credit facility arrangement (e.g. suspend,
terminate)
activateProductandServiceDiscountAssessment

recordBusinessUnitFinanceAnalysis

terminateOpertionalRiskModelSpecification

configureMarketAssetValuationProcedure

retrieveEmployeeCertificationAssessment

recordOfficeEquipmentMaintenanceAgreement

notifyMarketAssetValuationModelSpecification

initiateLetterOfCreditTransaction

retrieveEnterpriseCommunicationManagementPlan

recordTradingModelSpecification

recordQuotationProcedure

recordServicingIssueProcedure
recordCounterpartyCreditRiskMeasurement

retrieveBranchNetworkAnalysis

retrieveProductionRiskModelSpecification

notifyHumanResourcesStrategy

retrieveBuildingAdministrativePlan

notifyCreditAndMarginsStrategy

terminateContributionModelSpecification

initiateMerchantRelationshipAgreement

requestEmployeeTravelAndExpensesAdministrativePlan

activateBuildingPortfolioAnalysis

retrieveFinancialNetworkGatewayAnalysis
configureEmployeeDirectoryEntry

requestHumanResourcesStrategy

requestTradingModelSpecification

retrieveBusinessUnitStrategy

requestITSystemAssessment

activateBrokeredProductManagementPlan

authorizeCreditAndMarginsStrategy

configureInformationFeedSwitchAdministrativePlan

requestContributionModelSpecification

notifyMutualFundAdministrativePlan

retrieveContributionModelSpecification

configureBranchNetworkManagementPlan

recordChannelPortfolioAnalysis
recordSecurityComplianceAssessment

notifyContributionModelSpecification

recordPrivatePlacementArrangement

updateEmployeeBenefitsAdministrativePlan

executeLockBoxArrangement

createProductionRiskModelSpecification

notifyUnitTrustAdministrativePlan

configureCorporatePartnerRelationshipManagementPlan

notifyAssetAndLiabilityPortfolioAnalysis

updateLockBoxArrangement

terminateMerchantRelationshipAgreement

configureDunningProcedure

recordinterestRateGapRiskAnalysis
requestBuildingMaintenanceAgreement

notifyBuildingAdministrativePlan

updateBuildingServicesAdministrativePlan

configureEmployeePayrollProcedure

configureFixedAssetRegisterAdministrativePlan

requestEmployeeDirectoryEntry

executeCorporateActionProcedure

updateBearerDocumentTransaction

recordProgramTradingOperatingSession

initiateBankGuaranteeArrangement

configureBranchLocationAdministrativePlan

createMarketAssetValuationModelSpecification

createLiquidityRiskModelSpecification

notifySecuritiesAllocationTransaction
updateTradingModelSpecification

updateInvestorMembership

activateAssetAndLiabilityPortfolioAnalysis

requestEnterpriseContinuityAssuranceManagementPlan

terminateHedgeFundAdministrativePlan

requestMarketingAndSalesStrategy

initiateRepoTransaction

notifyContributionAnalysis

updateSyndicateMembership

notifySubCustodianAgreement

terminateOfficeEquipmentAdministrativePlan

recordEnterpriseBillingAndPaymentsProcedure

updateFinancialInstrumentDirectoryEntry

executeLetterOfCreditTransaction
configureEnterpriseBillingAndPaymentsProcedure

configureCorporateTreasuryAnalysis

notifyFixedAssetRegisterAdministrativePlan

authorizeBusinessUnitStrategy

notifyProcurementAdministrativePlan

executeTradeMatchingOperatingSession

requestATMNetworkManagementPlan

requestTradeFinanceArrangement

activateBuildingMaintenanceAgreement

recordOrganizationStrategy

terminateeTradingWorkbenchOperatingSession

terminateLimitAndExposureManagementPlan

requestSubCustodianAgreement

updateEmployeeAgreement
requestTaxAdministrationManagementPlan

retrieveServiceProviderAgreement

notifyEmployeeAgreement

terminateSubCustodianAgreement

retrieveUtilitiesAdministrativePlan

recordCustomerPrecedentsProcedurerecord

requestMarketAssetValuationProcedure

configureInternalNetworkOperatingSession

requestAccountReconciliationProcedure

RqBQ Request manual intervention for an active market trade

(e.g. specific clearing and settlement processing)

notifyArchiveOperatingSession

initiateSecuritiesClearingAndSettlementTransaction

createCorporatePolicySpecification
configureEnterpriseContinuityAssuranceManagementPlan

configureEmployeeAccessAssessment

initiateMergersAndAcquisitionArrangement

requestEmployeeCertificationAssessment

retrieveMutualFundAdministrativePlan

updateMerchantRelationshipAgreement

configureProductSalesSupportAdministrativePlan

recordSecurityComplianceProcedure

updateContributionModelSpecification

updateTrustServicesArrangement

activateCorporateTreasuryAnalysis
retrieveTradingPositionManagementPlan

notifyAlliancePartnerRelationshipManagementPlan

notifyTradingDeskOperatingSession

retrieveOpertionalRiskModelSpecification

retrieveBusinessUnitAccountingLog

activateRecruitmentProcedure

notifyProductsAndServicesStrategy

terminateHelpDeskOperatingSession

retrieveDevelopmentEnvironmentAdministrativePlan

configureContributionAnalysis
configureQuotationProcedure

requestBranchLocationAdministrativePlan

notifyCorrepondentBankRelationshipManagementPlan

activateOrganizationStrategy

requestOfficeEquipmentAdministrativePlan

executeInternalNetworkOperatingSession

updateCreditCardBillingTransaction

notifyDunningProcedure

terminateProductSalesSupportAdministrativePlan

retrieveCustomerPropositionAgreement

executeEmployeePayrollProcedure

retrieveProgramTradingOperatingSession

requestTrustServicesArrangement
activateEmployeeAllocation

activateFinancialControlAssessment

updateBranchLocationAdministrativePlan

recordTradeMatchingOperatingSession

recordAssetAndLiabilityPortfolioAdministrativePlan

requestBranchNetworkManagementPlan

activateAccountReconciliationProcedure

recordDevelopmentEnvironmentAdministrativePlan

notifyTradingPositionManagementPlan

requestEnterpriseCommunicationManagementPlan

recordLockBoxArrangement

notifyLimitAndExposureManagementPlan

recordPublicOfferingArrangement

authorizeProductsAndServicesStrategy

executeITSystemOperatingSession
notifyEnterpriseStrategy

evaluateEmployeeCertificationAssessment

notifyEmployeeAllocation

activateBuildingAdministrativePlan

executeSecuritiesClearingAndSettlementTransaction

configureOfficeEquipmentAdministrativePlan

requestContributionAnalysis

terminateCorporatePolicySpecification

notifySecuritiesClearingAndSettlementTransaction

recordHelpDeskOperatingSession

notifyBranchLocationAdministrativePlan

configureITSystemOperatingSession

configureBusinessUnitStrategy
retrieveMarketRiskModelSpecification

recordEmployeeAccessAssessment

activateCorrepondentBankRelationshipManagementPlan

updatePrivatePlacementArrangement

configureTradingDeskOperatingSession

configureAlliancePartnerRelationshipManagementPlan

configureProductsAndServicesStrategy

terminateLiquidityRiskModelSpecification

notifyCorporatePolicySpecification

updateFixedAssetRegisterAdministrativePlan
retrieveOfficeEquipmentAdministrativePlan

terminateUtilitiesAdministrativePlan

configureFinancialControlAssessment

notifyInformationFeedSwitchAdministrativePlan

executeServiceProductArrangement

executeTradingDeskOperatingSession

retrieveTradedPositionTransaction

updateEnterpriseBillingAndPaymentsProcedure

recordBusinessOperationRiskModelSpecification

activateArchiveOperatingSession

recordCorporatePartnerRelationshipManagementPlan

authorizeMarketingAndSalesStrategy

activateSupplierMembership
executeCustomerPrecedentsProcedureCapture

retrieveMarketAssetValuationProcedure

requestCustomerPropositionAgreement
CoBQ Control the position trading activity (e.g. suspend, amend
limits)

retrieveLimitAndExposureManagementPlan

requestBusinessUnitFinanceAnalysis

notifyTradingCreditPositionMeasurement

requestTradingDeskOperatingSession

requestTradingCreditPositionMeasurement

notifyInformationFeedOperatingSession

updateProjectFinanceArrangement

requestSecurityTradingFailsManagementPlan

activateBusinessUnitStrategy

requestDevelopmentEnvironmentAdministrativePlan

initiatePublicOfferingArrangement
updateCustomerPropositionAgreement

executeCorporateFinanceServicesArrangement

retrieveATMNetworkManagementPlan

terminateBusinesUnitBudegtAdministrativePlan

activateFinancialNetworkGatewayAnalysis

evaluateFinancialControlAssessment

activateFinancialInstrumentDirectoryEntry

recordEmployeeDirectoryEntry
CoCR Control the processing of a lead/opportunity (e.g. raise
priority)
UpBQ Update the regulatory terms for a sales product
agreement

GrCR Obtain permission to act in relation to Reward Points Log

UpCR Update submitted details or content for an on-going legal
assessment
ReBQ Retrieve details about a routing task

InBQ Instantiate a new Network Operation

ReBQ Retrieve details about survey reviewer selection activity

EcBQ Accept, reject etc a credit facility restructuring proposal

ExBQ Execute an available automated action for Audit

UpCR Update terms for a third part mandate

ReCR Retrieve details about an authentication assessment

ExBQ Obtain an automated refresh of merchant fraud analysis

UpBQ Update details of the customer campaign portfolio
management plan

UpCR Update details for an existing corporate loan

EcCR Accept, verify, etc. aspects of Credit Risk Model
Specification processing

UpBQ Update details of a posting (repair)

EcCR Accept or reject recommendations coming from fraud
resolution
InCR Initiate servicing event history tracking for a servicing
resource

EcCR Accept, reject, etc. a prospect campaign specification

EvCR Establish a customer master agreement (evaluate
applicable rules)

RqBQ Request manual intervention with a credit plan

ReBQ Retrieve details about service fees for a corporate tax
advisory service

ReBQ Retrieve details about any aspect of Commission Terms

EcCR Accept, reject, confirm, etc aspects of a development
project

ReBQ Retrieve details about a deposit transaction

UpBQ Update details relating to Provisioning

RqBQ Request manual intervention or a decision with respect to

Technology Infrastructure
CaBQ Capture Configuration activity or event related
information

RqBQ Request manual intervention with a product inventory

item assignment
ReBQ Retrieve details about customer specific processing for a
market order

RqBQ Request a customer contact

ReBQ Retrieve details about interest applied to a consumer loan

ReBQ Retrieve liquidity analysis details

ReCR Retrieve details about any aspect of Employee
Commission Agreement

RqCR Request manual intervention with the plan

RqBQ Request manual intervention or a decision with respect to
Production

ExBQ Execute an automated repayment transaction

ReBQ Retrieve details about an intellectual property asset

assignment

CoCR Control the processing of Syndicated Loan Arrangement

RqCR Request manual intervention or a decision with respect to

Intellectual Property Exchange Operating Session

EcBQ Accept, verify etc. a customer's DD mandate

ReBQ Retrieve details about any aspect of Projection and
Allocation

CoCR Control a direct debit mandate collection (e.g. suspend)

CoCr Control the use of a prospect campaign specification

ReBQ Retrieve internal status notification details

UpBQ Update a clearing transaction booked against the account

UpBQ Update details about an intellectual property asset

assignment

RqBQ Request manual intervention in the placement activity

ExCR Execute an available automated action for Reward Points

Transaction

EcBQ Verify, accept etc. a card account transaction

EvCR Establish a sales product agreement

CoCR Control the processing of an open item procedure (e.g.
skip)
UpBQ Update the advertising campaign design and execution
schedules

UpBQ Update the legal terms for a broker agreement

EcBQ Accept, verify, etc. aspects of Transaction Consolidation
processing

CoBQ Control an assigned secret question (e.g. suspend)

ReBQ Retrieve details about rating measures for a party

ReCR Retrieve details about the customer event log

ReBQ Retrieve details about a logged channel activity event

ReBQ Retrieve details about a card account transaction

InCR Initiate the voice channel service

CoCR Control a customer contact (e.g. terminate)

ReCR Retrieve details about any aspect of Cash Distribution
Procedure

UpBQ Update captured facility utilization event details

UpBQ Update details relating to Cancelled Cheque Handling

ReBQ Retrieve details about location's occupancy entry in the
directory

InBQ Initiate a card transaction (initiated at merchant location)

ReBQ Retrieve details about disclosure submissions

EcBQ Accept, verify, etc. aspects of Inventory Provisioning
processing
GrCR Obtain permission to act in relation to Branch Location
Management Plan

UpCR Update the gateway service details

UpBQ Update captured externally reported status details for an
issued device
EcBQ Accept, verify, reject etc. the arbitration result of a card
case

EcBQ Accept, verify, etc. aspects of Product Testing and

Deployment Mechanisms processing
CoCR Control the execution of the ACH access service session
(e.g. terminate)
UpBQ Update details relating to Resiliency and Performance
Checks

RqBQ request manual intervention in troubleshooting activity

UpBQ Update details relating to Maintenance and Access

Administration

EcBQ Accept, verify, etc. aspects of Capture and Classification

processing
UpBQ Update details of an outbound correspondence with
tracked response

RqCR Request intervention with a relationship plan (e.g. arrange

a customer meeting)

ReCR Retrieve details about the product inventory distribution

ReBQ Retrieve details about a collateral allocation

UpBQ Update details relating to Collections Assessment

InBQ Instantiate a new Audit

InCR Instantiate a new Custody Arrangement

ReBQ Retrieve details about an outbound correspondence block

InCR Initiate delinquent account processing

ReCR Retrieve details about a disbursement transaction

InBQ Initiate customer sales handling

ReBQ Retrieve details about the preferences in the agreement

ReBQ Retrieve facility utilization event details

ReBQ Retrieve details about interest accrued to an account

EvCR Initialize a market research analysis

ReBQ Retrieve details about an assisted contact

UpCR Update aspects of the customer case handling
management plan
InCR Initiate lead/opportunity procedure (capture the lead
details)

EcBQ Accept, verify, etc. aspects of Selection processing

CoBQ Control an assigned password (e.g. suspend)

RqBQ Request manual intervention or a decision with respect to
Direct Debit

ReBQ Retrieve details about customer survey execution activity

ExCR Execute an available automated action for Cash
Distribution Procedure

UpCR Update details for a consumer advisory session

UpBQ Update details relating to Distribution Planning

UpCR Update details relating to Financial Market Analysis

ReBQ Retrieve details about quotation activity

CaBQ Capture transactions feeding into liquidity analysis

CoCR Control the Card eCommerce Gateway operation

EcBQ Accept, verify, etc. aspects of Fulfill processing

CoCR Control the processing of Reward Points Log

UpBQ Update details relating to the systems tasks of the
deployment

UpBQ Update details relating to Business Architecture

UpCR Update the settings for customer position tracking

InCR Initiate a card transaction switch operating session

UpBQ Update details relating to Inventory Distribution Oversight

CoBQ Control the processing of Safe Keeping

ReBQ Retrieve details about a trial transaction and its position
impact

UpCR Update the voice access service menu during the session

EcCR Accept or reject a guideline compliance determination

InBQ Instantiate a new FX Transaction Capture

EcBQ Accept, reject etc. a proposed consumer securities order

CoCR Control the processing of Global Standard Specification

EcCR Accept, verify, etc. aspects of ATM Network Operating
Session processing

ReBQ Retrieve details about any aspect of Agreement

ReCR Retrieve details about a tracked device

RqCR Request manual intervention in the policies

UpCR Update details of the overall sale specialist support
administrative plan

CoCR Control the processing of an active corporate current

account
UpBQ Update a warehoused outbound ACH transaction batch

ReBQ Retrieve details of an active case negotiation

CaBQ Capture Information Architecture activity or event related
information
CoCR Control the processing of Collateral Asset Liquidation
Procedure

CaCR Capture impact feedback against a customer campaign

specification

EcBQ Accept, reject, verify etc. an active case negotiation

CaBQ Capture Operational and Production Procedures and

Guidelines activity or event related information

PrCR Enable the service resource pool allocation

UpBQ Update details about an usage entry for the location

InBQ Instantiate a new Financial Transaction Capture

ExCR Execute an automated action against an active customer

campaign
EcCR Accept, verify, etc. aspects of IT System Administrative
Plan processing

ExBQ Execute a fee or penalty transaction against the account

EvBQ Establish preferences for the access profile agreement

UpBQ Update details relating to Functional Requirements

GrCR Obtain an authorization grant from transaction
authorization

UpBQ Update details relating to Clearing and Settlement

InBQ Instantiate a new Capture and Classification

GrCR Obtain a credit pricing policy acceptance grant to proceed
with a transaction

ReBQ Retrieve details about interest paid to a term deposit

EcBQ Accept, reject etc. a systems related task of the
deployment

ReBQ Retrieve details about an eligibility assessment

ReCR Retrieve details about delegated transaction processing
for a product instance

InBQ Initiate card authentication (routed to issuing bank)

UpBQ Update details relating to Transaction Authorization

CaBQ Capture Consolidation activity or event related
information

UpBQ Update merchant allocation details

ReBQ Retrieve details about an IT operations related
deployment task or deliverable

InCR Initiate a point of service session

ReCR Retrieve details about any aspect of Leasing Arrangement

InCR Initiate customer survey processing

ExBQ Levy service fees against a term deposit account

UpCr Update details of a prospect campaign specification or
usage record

InBQ Instantiate a new Oversight

CrBQ Create promotional event participation plan

GrCR Obtain permission to act in relation to Product/Customer
Combination Assessment
ExCR Execute an available automated action for Accounts
Receivable Procedure

ReBQ Retrieve details about the usage specification tasks

ReBQ Retrieve details about any aspect of Expiration

RqCR Request an amendment of a document

GrCR Obtain permission to act in relation to IT System
Administrative Plan

ReBQ Retrieve details about a business risk assessment

UpBQ Update details of the market tracking activity

UpCR Update aspects of the voice channel management plan

UpBQ Update a settlement transaction booked against the
account

CoCR Control a corporate loan

EcCR Verify, confirm etc. a disbursement

InCR Initiate a contact (can be inbound or outbound)

UpCR Update aspects of the administrative plan

RqBQ Request manual intervention with a capture transaction

RqBQ Request manual intervention or a decision with respect to
Selection

EvBQ Evaluate customer authenticity using documents

UpBQ Update aspects of a customer survey
definition/specification

RqCR Request a manual refresh of channel activity analysis

RqBQ Request manual intervention or a decision with respect to
Funds Available Check

UpBQ Update customer tax reporting details

ReCr Retrieve details about a fraud evaluation assessment

UpBQ Update details relating to Represent Bank Interests

UpCR Update details of an active sales product agreement

EcCR Accept, reject, etc. aspects of the business unit
management plan

InCR Instantiate a new Intellectual Property Exchange Operating

Session

EcBQ Accept, reject, verify a development activity

InBQ Instantiate a new Provisioning

EcBQ Accept, verify, etc. aspects of Financial Transaction
Capture processing
UpBQ Update payment processing details for a settlement
procedure

UpBQ Update details of an assigned reader device

UpCR Update properties of an active savings account

CaBQ Capture external credit reports to support credit analysis
and state

UpBQ Update details relating to Document Handling

ExCR Execute an automated task (e.g. self service offer
process)
EcCR Accept, verify, reject etc. details of a legal entity directory
entry

ReBQ Retrieve details about a corporate loan restructuring task

UpBQ Update inbound payment transactions for a correspondent

UpBQ Update details of the chargeback in a card case

ReCR Retrieve details about an active account recovery case

ReBQ Retrieve details about card transaction routing

UpCR Update details of an active open item procedure

GrCR Provide a permission grant to reference the brand (e.g.

authorize logo use in marketing)

ReBQ Retrieve details about any aspect of Indexing and

Publication

ReBQ Retrieve details about a credit facility restructuring task

RqBQ Request manual intervention or a decision with respect to

Product and Service issue Analysis
CaBQ Capture Business Architecture activity or event related
information
ExCR Execute an available automated action for Cheque
Processing Operating Session

UpCR Update details of a customer dialogue

InCR Initiate a credit plan linked to the card account

UpBQ Update details or the response to a peak load situation

UpBQ Update details relating to Maintain Relations

EcBQ Accept, reject etc. aspects of the usage specification

ReBQ Retrieve details about a consumer loan withdrawal

UpBQ Update details of the customer agreement

CaBQ Capture Testing activity or event related information

CoBQ Control the processing of Payment Tracking

ReBQ Retries details about fees applied to a term deposit

RqBQ Request manual intervention to the usage specification

ReCR Retrieve details about a document

ReBQ Retrieve details about the credit submission

InBQ Instantiate a new Interest

ReBQ Retrieve details about a card authorization transaction

EcBQ Accept, verify, etc. aspects of Distribution Planning
processing

InBQ Initiate customer survey execution task

ReBQ Retrieve details about maintenance processing for a
consumer loan
ExBQ Execute an available automated action for Financial
Transaction Capture

CaBQ Capture details relating to the usage specification activity

CaBQ Capture Production activity or event related information

UpCR Update channel activity logging details for a customer

UpBQ Update details for the device check

GrCR Obtain permission to act in relation to Product Inventory

Distribution Administrative Plan

RqBQ Request manual intervention in troubleshooting tasks

UpCR Update details for an existing credit facility

UpCR Update details of an active system development project

UpBQ Update details about an allocation request and in force

EcCR Accept, verify, reject aspects of the bank relationship plan

RqCR Request manual intervention in the event plan

EcBQ Accept, verify, etc. aspects of FX Transaction Capture
processing

UpBQ Update details relating to Indexing and Publication

ReBQ Retrieve details about reconciliation activity with a
correspondent

InBQ Instantiate a new Mailing

InCR Instantiate a new IT System Administrative Plan

ReBQ Retrieve historical details about a contact event

EcBQ Accept, reject, confirm a operational risk assessment

ReBQ Retrieve details about the technical specification tasks

UpBQ Update details relating to Customer Liaison

CrCR Create the management plan for the contact center

InCR Initiate a servicing order (within a contact session)

UpBQ Update details for order handling

ReBQ Retrieve details about a workstation broadcast

EcBQ Accept, verify, reject etc. an assigned biometric

EcBQ Accept, reject, etc wholesale position trading

ReBQ Retrieve details about any aspect of Application
Architecture

EcBQ Accept or reject specification testing results

ReBQ Retrieve details about the collateral allocation

InBQ Instantiate a new Global Reference Data

EcCR Accept, reject, etc. aspects of the eBranch channel
management plan

RqCR Request manual intervention or a decision with respect to

Management Manual Specification
ReCR Retrieve details about any aspect of Fiduciary Relationship
Arrangement
ReBQ Retrieve details about internal reporting to the credit
monitoring activity
ReBQ Retrieve details about the agreements impacted and
created as part of the offer
CaCR Capture Central Cash Allocation activity or event related
information

CoCR Control the party monitoring (e.g. suspend)

EcBQ Accept, verify, etc. aspects of Agreement processing

ReBQ Retrieve details about any aspect of Usability Checks

RqCR Request manual intervention or a decision with respect to

ATM Network Operating Session

ReBQ Retrieve details about any aspect of Fee

RqBQ Request manual intervention with the bank relationship

ReCR Retrieve details about the promotional event management
plan
CrBQ Create a performance assessment of the advertising
campaign portfolio
RqBQ Request manual intervention or a decision with respect to
Inventory
ExCR Execute an available automated action for Customer Case
Root Cause Analysis

EcBQ Accept, reject etc. aspects of the functional specification

ExCR Execute an automated task against an active

disbursement

EcBQ Accept, verify, etc. aspects of Redemption processing

EcCR Accept, verify, etc. a legal determination

ReCR Retrieve details about the contact center management
plan

ReBQ Retrieve details about the customer tax reporting

UpBQ Update inventory details

UpCR Update details of an active prospect campaign

UpBQ Update a repayment transaction (bill payment)

RqCR Request for specific or ad-hoc tax reporting

ReCR Retrieve details about a product or service specification

ReBQ Retrieve servicing issue event details

CaBQ Capture Product Testing and Deployment Mechanisms

activity or event related information

EcBQ Accept, reject etc. aspects of the technical specification

GrCR Obtain a permission grant against the plan

RqCR Request a manual intervention in the development of

competitor analysis

ReBQ Retrieve details about the fraud check

ReBQ Retrieve details about advertising campaign design and

execution direction and scheduling activities

RqCR Request manual intervention in a customer access profile

(e.g. handle exceptions)

ReBQ Retrieve details about any aspect of Staff Management

Procedures and Guidelines
ReCR Retrieve details about an interactive transaction
authorization

CaBQ Capture customer life event details

RqCR Request manual intervention or a decision with respect to

Credit Charge Card Financial Capture Transaction

InBQ Initiate product/service access within the contact

UpBQ Update captured customer life event details

UpBQ Update details of a product or service servicing details in
the catalog

EcBQ Accept, reject, verify etc. case restructuring task

GrCR Grant permission to perform some action or access

resources under the control of the deployment

UpCR Update details of an active term deposit

UpBQ Update details of the activity analysis for the contact
center

ReBQ Retrieve details about the stand in check

InCR Initiate a deposit account

EvBQ Initialize application of a specific algorithm for root cause
analysis
EcCR Accept, verify, etc. aspects of Commission Transaction
processing

UpCR Update details for a corporate tax advisory service

CaBQ Capture details relating to the technical specification
activity
UpCR Update details relating to Fiduciary Relationship
Arrangement

ReCR Retrieve correspondent bank details from the catalog

InBQ Instantiate a new Resolution

ReBQ Retrieve details about a card collections resolution plan

RqCR Request manual intervention (e.g. engage a specialist)

UpCR Update details of the business development strategy

UpBQ Update details relating to Establish Relations

UpBQ Update details relating to Selection

PrCR Record an asset provided for collateralization

EcCR Accept, reject etc an investment portfolio agreement

EcCR Accept, verify, etc. aspects of Virtual Account
Arrangement processing
CoCR Control the processing of the directory entry (e.g.
suspend)

ReBQ Retrieve details about any aspect of Distribution

InCR Instantiate a new Reward Points Log

CaBQ Capture alerts for a monitored party

InBQ Instantiate a new Establish Relations

EvBQ Establish the legal terms for a broker agreement

UpCR Update the eBranch access service menu during the

session

ReBQ Retrieve details about a corporate loan fees

RqCR Request manual intervention in an evaluation (e.g.

engage a specialist or negotiator)

EcBQ Accept, reject etc a loan restructuring proposal

CaBQ Capture rating measures for a monitored party

UpBQ Update details relating to Credit and Fraud Related Issue
Analysis
EcBQ Accept/reject/approve fees for an advisory session

CrBQ Create prospect campaign direction schedules

InCR Initiate a consumer advisory session

EcBQ Accept, verify, etc. aspects of IT Policies and Guidelines
processing
RqBQ Request manual intervention or a decision with respect to
Configuration

CaBQ Capture customer servicing session event details

EcCR Accept, verify, etc. aspects of Management Manual

Specification processing

ExBQ Execute a service fee transaction

EcBQ Accept, verify, etc. aspects of Cash Distribution processing

RqBQ Request an ad-hoc valuation (override the schedule)

ReCR Retrieve details about any aspect of Branch Location
Management Plan

GrCR Grant authorization for actions that impact the plan (e.g.
qualify eligibility for a campaign)
CaBQ Capture Customer Liaison activity or event related
information
UpBQ Update details about an assisted contact

UpBQ Update captured assignment event details

ReBQ Retrieve details about order handling

PrBQ Allocate a collateral asset to a lending product

CoBQ Control the processing of Direct Debit

UpBQ Update details of a billing transaction (invoice)

InBQ Initiate customer offer handling

ReBQ Retrieve details about a operational risk assessment

ReBQ Retrieve product or service sales and marketing details
from the catalog
EcCR Accept, verify, etc. aspects of Corporate Lease
Arrangement processing
UpCR Update details relating to Product Combination
Arrangement

InBQ Initiate outbound financial message handling

RqBQ Request manual intervention for brand advice (e.g.
request specialist support)

InCR Initiate a card POS network operation session

ExCR Execute an available automated action for Leasing
Arrangement

ReBQ Retrieve details about any aspect of Cheque Extraction

InBQ Initiate card transaction authorization (routed to issuing
bank)

InCR Initiate a consumer loan

InCR Initiate the offer procedure

GrCR Grant access under the agreement

UpCR Update details about a document in the catalog

RqBQ Request manual intervention for a batch (e.g. adjust
scheduling)

EcCR Accept, reject, etc. a customer campaign procedure

ReBQ Retrieve details about tracking insights for the portfolio

GrBQ Obtain usage authorization grant for the device (may
restrict usage)

InCR Instantiate a new Leasing Item Administrative Plan

CrCR Create an administrative plan for market information
management

UpBQ Update captured relationship management event details

EvCR Initialize competitor analysis

UpBQ Update maintenance activity details for an intellectual

property asset

ReBQ Retrieve details about any aspect of Customer Negotiation

ReBQ Retrieve details about any aspect of Document Handling

ReBQ Retrieve details about any aspect of Inventory Distribution
Oversight

ReBQ Retrieve details about any aspect of Redemption

ReBQ Retrieve details about reference entries in the directory

ReBQ Retrieve details about the resolution actions for a card
case
ExBQ Execute an automated task in a session (e.g. re-
authenticate)

ExBQ Execute transactions against the cash position

InCR Instantiate a new Business Architecture Specification

UpBQ Update details of a product or service operations details in
the catalog

ReBQ Retrieve details about any aspect of Transaction Reversal

RqCR Request manual intervention with a customer campaign

specification
ReBQ Retrieve details about any aspect of Collections
Assessment
EcCR Accept, verify, etc. aspects of Employee Commission
Agreement processing
UpBQ Update a chargeback transaction booked against the
account

InBQ Initiate the registering of a transaction against the position

CaBQ Capture Provisioning activity or event related information

CoCR Control the operating session (e.g. suspend)

UpBQ Update details relating to Corporate Action

ExCR Execute an automated task against an offer (e.g. submit
data)

CoCR Control the handling of an investment portfolio

UpCR Update details for an existing loan

UpCR Update details relating to Product Inventory Distribution
Administrative Plan

UpCR Update details for a customer contact

RgCR Register a document in the central catalog

UpBQ Update details about a participant service request

EcBQ Accept, verify, etc. aspects of Service Evaluation
processing

EcCR Accept, verify, etc. aspects of Product Inventory

Distribution Administrative Plan processing

UpBQ Update details of an inbound correspondence item

UpBQ Update captured fraud event details

ReBQ Retrieve details about any aspect of Capture

ReBQ Retrieve detail about an early maturing request or action

ReBQ Retrieve details about any aspect of Transaction Capture

RqBQ Request changes or replacement device or inventory

ReBQ Retrieve details about inventory holdings and usage

ReCR Retrieve details about any aspect of Central Cash
Allocation

CoCR Control the execution of a system development project

RqBQ Request manual intervention (e.g. handle a document
exchange)
EcCR Accept, verify, etc. aspects of Special Pricing Conditions
Directory Entry processing

CoBQ Control the processing of Inventory Allocation

UpBQ Update details of the product initiation request

InBQ Instantiate a new Product Type Selection

CoCR Control the handling of a customer entry (e.g. terminate)

ReBQ Retrieve details about an assigned biometric

CaBQ Capture Valuation activity or event related information

ExCR Execute an automated aspect of root cause analysis

ReBQ Retrieve details about authentication processing

ReCR Retrieve details about channel activity analysis, including
recent results

EcBQ Accept, verify, etc. aspects of Audit processing

RqCR Request a version update of a document

EvCR Set-up evaluation of customer behavior insights for a
customer
UpCR Update settings or content for customer segment analysis
activity

ExBQ Execute a fee charge against a consumer loan

InBQ Instantiate a new Transaction Capture

ReBQ Retrieve customer servicing event details

UpCR Update details of an active ECM And DCM transaction

EcBQ Accept, verify, etc. aspects of Device Tracking processing

ReBQ Retrieve details about any aspect of Direct Debit

ReBQ Retrieve details about the restrictions in the agreement

UpBQ Update the prospect campaign design and execution
schedules

ReCR Retrieve details about a collection of DD mandates

UpCR Update details relating to Cash Distribution Procedure

EcCR Accept, verify, reject etc. details of a location directory
entry
ExBQ Execute an available automated action for Service
Delivery

UpBQ Update rating measures for a monitored party

ReCR Retrieve details about any aspect of Internal Audit
Assessment

UpBQ Update details relating to Product Eligibility

ReBQ Retrieve details about a loan repayment

ReCR Retrieve details about a network participant facility

ReBQ Retrieve details about any aspect of Functional
Consistency Checks
RqBQ Request manual intervention or a decision with respect to
Service Delivery

UpBQ Update details of a servicing resource allocation

CoCR Control the processing of an offer (e.g. terminate)

PrBQ Obtain the provision of product inventory

UpBQ Update details relating to Staff Management Procedures

and Guidelines

RgCR Register or establish a financial market research viewpoint

ReBQ Retrieve product or service production details from the
catalog

ReCR Get details and the current value of a monitored position

ReCR Retrieve details about any aspect of Virtual Account
Arrangement
CaBQ Capture usage details of an assigned password

UpBQ Update details relating to Audit

GrBQ Obtain permission for access to the collateral asset

InBQ Instantiate a new Registration

UpCR Update monitoring for a party

ReBQ Retrieve details about a segment initiative

InBQ Obtain a trading quote for a proposed order

InBQ Initiate the assignment of an intellectual property asset

CrCR Create or register an imported customer campaign design

CaBQ Provide transaction records as required to support
regulatory reporting
ReCR Retrieve details about any aspect of Business Architecture
Specification
ReBQ Retrieve details about a payment order confirmation
process

ReCR Retrieve details about an active ECM And DCM transaction

ReBQ Retrieve details of an active case assessment

RqCR Request manual intervention (e.g. book future time)

UpCR Update details about a lead/opportunity

RqBQ Request manual intervention in an assignment

ReCR Retrieve details about a customer offer

UpBQ Update details about a reference entry for the legal entity

CoCR Control the processing of an active cash management and

accounting services account

ReBQ Retrieve details about an outbound eBranch connection

UpBQ Update a fee transaction applied to a card account

RgCR Register a new product or service in the catalog

CrBQ Create a specific report view of the financial market
information
InBQ Instantiate a new Inventory Allocation

CoCR Control the channel activity logging (e.g. suspend)

ReBQ Retrieve details about a customer incident

PrCR Initial provision and registering of a point of sale (POS)
device
ExCR Execute an available automated action for Commission
Transaction

InCR Instantiate a new Commission Transaction

InBQ Instantiate a new Commission Terms

CoCR Control the processing of a card POS session (e.g.
suspend)

InBQ Initiate financial planning advisory session

UpCR Update properties of an active investment account

EcBQ Confirm, accept, reject etc. a corporate action

CoCR Control the processing of an investment agreement

UpBQ Update details relating to Inventory Provisioning

InBQ Instantiate a new Product Testing and Deployment
Mechanisms

RqCR Request manual intervention or a decision with respect to

Business Architecture Specification

ReBQ Retrieve payment processing details

UpCR Update details relating to Management Manual

Specification
RqCR Request manual intervention or a decision with respect to
Cash Distribution Procedure
CoCR Control the handling of a third party mandate (e.g.
terminate)

UpCR Update details on an active consumer securities order

RqCR Request manual intervention for a monitored party (e.g.
review settings)

UpBQ Update details relating to Review, Refinement and Editing

CoBQ Control the payment execution processing

ReBQ Retrieve details about any aspect of Debt Factoring
ExBQ Execute an available automated action for Securities
Reporting

UpBQ Update a reconciliation task

UpCR Update details of the product inventory distribution
service
RqCR Request manual intervention or a decision with respect to
Reward Points Log

CaBQ Capture Staff Management Procedures and Guidelines

activity or event related information

ReBQ Retrieve details about a sales and marketing related

deployment task or deliverable

ReBQ Retrieve details about status measures for a party

ReBQ Retrieve details about the tax reporting analysis

UpBQ Update disclosure submission
UpCR Update details relating to Credit Charge Card Financial
Capture Transaction

ReCR Retrieve details about and the content of a maintained

financial market research viewpoint

RqBQ Request manual intervention into a segment initiative

ReBQ Retrieve details about a customer servicing session

EcBQ Accept, verify, etc. actions against the customer and
product agreements
UpBQ Update securities deposit and withdrawal settings or
transactions

ReBQ Retrieve details about the testing specification tasks

CoCR Control event tracking for the servicing resource (e.g.
suspend)
EcCR Accept, verify, etc. aspects of Accounts Receivable
Procedure processing

RqBQ Request manual intervention to an impact assessment

ReBQ Retrieve details about the ECM And DCM instrument
definition

ReBQ Retrieve details about the channel capacity plan

InBQ Instantiate a new Fee

InBQ Instantiate a new Receivables Evaluation

ReBQ Retrieve details about an outbound correspondence item

ReBQ Retrieve details about the model specification and
properties

UpBQ Update details of a support assignment task

UpCR Update details of a suitability evaluation

EvCR Establish a managed investment portfolio agreement

UpBQ Update aspects of the technical specification

EcCR Accept, reject, etc credit state monitoring content

UpCR Update details relating to Syndicated Loan Arrangement

ReBQ Retrieve details about an inbound eBranch connection

EcBQ Accept, reject etc. disclosures
ReCR Retrieve details about the sales product operational terms
agreement

InCR Initiate card collections processing

UpCR Update details about a party life-cycle procedure

UpBQ Update details relating to Testing

EcBQ Accept, verify, reject etc. a customer mandate

UpCR Update details on an active market order

ExCR Execute an automated action against an active prospect

campaign
RqBQ Request manual intervention or a decision with respect to
Customer Negotiation
ReBQ Retrieve details about any aspect of FX Transaction
Pricing
EcBQ Accept/reject/approve fees for an corporate tax advisory
session

ReBQ Retrieve details about an assigned ser=AndAnd password

UpCR Update the regulatory reporting set up or schedule

CrCR Create a product or service deployment project

UpBQ Update details relating to Processing Error and Integrity
Checks
UpBQ Update details relating to Collections Account Update

RqBQ Request manual intervention or a decision with respect to

Capture and Classification

EcCR Accept, verify, reject etc. some aspect of a customer case

EcCR Accept, reject a proposed action

UpCR Update details of an active bank relationship plan

ReBQ Retrieve details about a SW update

RqBQ Request manual intervention in an assignment

ReBQ Retrieve details about a production related deployment
task or deliverable

ReBQ Retrieve details about any aspect of Legal and Regulatory

Obligations and Guidelines

EcBQ Accept, verify, etc. aspects of Service Delivery processing

RqBQ Request manual intervention or a decision with respect to
Securities Reporting

ExBQ Execute a deposit transaction against a deposit account

ReBQ Retrieve product or service operations details from the
catalog
UpBQ Update details relating to Product and Service issue
Analysis
EcBQ Accept or reject a regulatory enquiry response prior to
submission

ReCR Retrieve details about a customer campaign specification

InCR Initiate administration for an intellectual property asset

RqBQ Request manual intervention or a decision with respect to
Agreement

UpCR Update details relating to IT System Administrative Plan

ExBQ Execute an available automated action for Device Tracking

ReBQ Retrieve details about query handling

RgCR Register a new correspondent bank in the catalog

ReBQ Retrieve tactical funding details

RqBQ Request manual intervention or a decision with respect to

Capacity Planning and Resilience
UpCR Update details for the market data switch operating
session
ReBQ Retrieve details about a securities deposit or withdrawal
action

InCR Instantiate a new Employee Commission Agreement

UpCR Update details relating to ATM Network Operating Session

ReBQ Retrieve details about managed financial market reporting
activity

UpBQ Update details relating to Resolution

RqBQ Request manual intervention or a decision with respect to

Functional Requirements

notifyBankGuaranteeArrangement

notifyEmployeeDirectoryEntry

createBusinessOperationRiskModelSpecification

activateCounterpartyAdministrativePlan

notifyOrganizationStrategy

recordEnterpriseStrategy

retrieveTrustServicesArrangement

updateCorporatePolicySpecification
configureSupplierMembership

activateInformationFeedOperatingSession
RqBQ Request manual intervention for position management
(e.g. unwind a position)

requestFixedAssetRegisterAdministrativePlan

configureCustomerPrecedentsProcedure

activateDevelopmentEnvironmentAdministrativePlan

retrieveFinancialInstrumentDirectoryEntry

terminatePublicOfferingArrangement

recordFinancialControlAssessment

retrieveCounterpartyAdministrativePlan

activateEnterpriseCommunicationManagementPlan

ExBQ Execute an automated action against an active market

trade (e.g. obtain confirmation notification)

recordCorporateFinanceServicesArrangement

requestCorporateActionProcedure
initiateSecuritiesAllocationTransaction

recordInternalNetworkOperatingSession

retrieveFinancialComplianceProcedure

recordUnitTrustAdministrativePlan

requestDunningProcedureContact

configureBusinessUnitFinanceAnalysis

recordBankGuaranteeArrangement

requestCounterpartyCreditRiskMeasurement

terminateQuantModelSpecification

notifyBranchNetworkManagementPlan

recordITSystemDeploymentProject

activateCustomerPrecedentsProcedure

initiateCorporateFinanceServicesArrangement

updateEmployeeTrainingAdministrativePlan
notifyinterestRateGapRiskAnalysis

initiateServiceProductArrangement

retrieveRemittanceTransaction

configureFinancialInstrumentDirectoryEntry

retrieveEmployeeTrainingAdministrativePlan

terminateITSystemOperatingSession

notifyMerchantRelationshipAgreement

terminateMarketTradeReportingOperatingSession

updateCorporateFinanceServicesArrangement

notifyITSystemsStrategy

terminateCorporatePartnerRelationshipManagementPlan

configureeTradingWorkbenchOperatingSession

activateEconomicCapitalAnalysis
activateTradingCreditPositionMeasurement

notifyInternalNetworkOperatingSession

retrieveFixedAssetRegisterAdministrativePlan

retrieveOfficeEquipmentMaintenanceAgreement

updateMarketMakingArrangement

requestProgramTradingOperatingSession

notifyeTradingWorkbenchOperatingSession

retrieveEmployeeAgreement

activateInvestorMembership

retrieveHedgeFundAdministrativePlan

recordContributionAnalysis

activateMarketTradeReportingOperatingSession
retrieveBusinessUnitFinanceAnalysis

configureCreditAndMarginsStrategy

requestITSystemsPlatformOperatingSession

retrieveSecuritiesClearingAndSettlementTransaction

configureProcurementAdministrativePlan

requestLiquidityRiskModelSpecification

terminateServiceProviderAgreement

retrieveEmployeeAnalysis

terminateMutualFundAdministrativePlan

terminateInformationFeedAgreement

terminateMarketAssetValuationModelSpecification

configureEmployeeAnalysis
retrieveProductandServiceDiscountAssessment

updateBuildingAdministrativePlan

recordProjectFinanceArrangement

updateMarketAssetValuationProcedure

requestProductionRiskModelSpecification

retrieveITSystemAssessment

updateRepoTransaction

requestBankGuaranteeArrangement

activateeTradingWorkbenchOperatingSession

recordITSystemAssessment

notifyPrivatePlacementArrangement

recordCounterpartyAdministrativePlan

updatePublicOfferingArrangement
retrieveProcurementAdministrativePlan

updateCustomerPrecedentsProcedure

requestTradingPositionManagementPlan

activateProgramTradingOperatingSession

notifyProgramTradingOperatingSession

authorizeITSystemAssessment

recordFactoringArrangement

retrieveCorporateTreasuryAnalysis

configureTaxAdministrationManagementPlan

updateInformationFeedSwitchAdministrativePlan

notifyFinancialInstrumentDirectoryEntry

recordBuildingPortfolioAnalysis

notifyQuantModelSpecification

notifyEconomicCapitalAnalysis
configureTradeMatchingOperatingSession

retrievePublicOfferingArrangement

terminateBrokeredProductManagementPlan

retrieveCorporatePartnerRelationshipManagementPlan

notifyBusinessUnitAccountingLog

updateCorporateActionProcedure

requestChannelPortfolioAnalysis

requesteTradingWorkbenchOperatingSession

executeProgramTradingOperatingSession

initiateTrustServicesArrangement

executeMarketTradeReportingOperatingSession

configureEnterpriseCommunicationManagementPlan

updateEmployeeAllocation
retrieveEmployeeAccessAssessment

executeFinancialComplianceProcedure

terminateUnitTrustAdministrativePlan

terminateTradeFinanceArrangement

evaluateCustomerPropositionAgreement

notifyTradeMatchingOperatingSession

retrieveBranchLocationAdministrativePlan

recordBranchNetworkManagementPlan

configureEnterpriseStrategy

recordCorporateActionProcedure

recordProductSalesSupportAdministrativePlan

retrieveAssetAndLiabilityPortfolioAnalysis
recordBranchNetworkAnalysis

activateUnitTrustAdministrativePlan

updateHedgeFundAdministrativePlan

recordCorporatePolicySpecification

requestBearerDocumentTransaction

recordInformationFeedSwitchAdministrativePlan

recordFinancialInstrumentDirectoryEntry

activateInformationFeedSwitchAdministrativePlan

retrieveFactoringArrangement

updateLetterOfCreditTransaction

configureUnitTrustAdministrativePlan

activateTradingDeskOperatingSession

requestBuildingPortfolioAnalysis

updateCounterpartyAdministrativePlan

activateHedgeFundAdministrativePlan
configureArchiveOperatingSession
RqBQ Request handling of an exceptional repayment (e.g. a
balloon repayment)

requestProductandServiceDiscountAssessment

terminateProductionRiskModelSpecification

retrieveTradingModelSpecification

recordProductionRiskModelSpecification

configureProgramTradingOperatingSession

retrieveMarketTradeReportingOperatingSession

terminateITSystemsPlatformOperatingSession

activateCounterpartyCreditRiskMeasurement

evaluateSecurityComplianceAssessment

notifyMarketMakingArrangement
configureEmployeeBenefitsAdministrativePlan

retrieveLiquidityRiskModelSpecification

evaluateInformationFeedAgreement

initiateInformationFeedAgreement

recordTradingCreditPositionMeasurement

recordEmployeeAnalysis

activateInternalNetworkOperatingSession

initiateFactoringArrangement

notifyMarketingAndSalesStrategy

terminateMarketRiskModelSpecification

retrieveQuotationProcedure

recordBuildingAdministrativePlan
activateHumanResourcesStrategy

activateEmployeeAnalysis

retrieveBuildingMaintenanceAgreement

recordMarketTradeReportingOperatingSession

retrieveServiceProductArrangement

requestMarketMakingArrangement

recordCreditAndMarginsStrategy

retrieveInformationFeedOperatingSession

notifySecurityComplianceProcedure

activateEmployeeTravelAndExpensesAdministrativePlan

configureMutualFundAdministrativePlan

recordProductsAndServicesStrategy

createContributionModelSpecification

initiateTradedPositionTransaction
configureCorporateActionProcedure

retrieveUnitTrustAdministrativePlan

activateITSystemAssessment

recordITSystemsPlatformOperatingSession

initiateLockBoxArrangement

retrieveHelpDeskOperatingSession

recordHumanResourcesStrategy

executeHelpDeskOperatingSession

recordMarketAssetValuationModelSpecification

requestLimitAndExposureManagementPlan

retrieveTradeFinanceArrangement

requestQuotationProcedure

retrieveSecurityComplianceAssessment
configureBranchNetworkAnalysis

updateEmployeePayrollProcedure

notifyHedgeFundAdministrativePlan

retrieveInformationFeedAgreement

activateEmployeeBenefitsAdministrativePlan

configureMarketingAndSalesStrategy

recordATMNetworkManagementPlan

configureChannelPortfolioAnalysis

updateDevelopmentEnvironmentAdministrativePlan

retrieveTradeMatchingOperatingSession

requestLetterOfCreditTransaction

requestMarketTradeReportingOperatingSession

executeTradedPositionTransaction
retrieveContributionAnalysis

terminateCustomerPropositionAgreement

requestBusinessUnitStrategy

activateEmployeeAccessAssessment

authorizeHumanResourcesStrategy

notifyCustomerPropositionAgreement

recordEmployeeCertificationAssessment

recordUtilitiesAdministrativePlan

requestMarketRiskModelSpecification

initiateMarketMakingArrangement

retrieveCreditAndMarginsStrategy

executeArchiveOperatingSession

registerFinancialInstrumentDirectoryEntry

requestCorporatePartnerRelationshipManagementPlan
requestInformationFeedAgreement

recordHedgeFundAdministrativePlan

recordMutualFundAdministrativePlan

terminateBranchLocationAdministrativePlan

configureInformationFeedOperatingSession

retrieveEconomicCapitalAnalysis

retrieveSubCustodianAgreement

requestServicingIssueProcedure

requestInformationFeedSwitchAdministrativePlan

notifyEmployeePayrollProcedure

notifyServicingIssueProcedure

recordDunningProcedure

recordBrokeredProductManagementPlan

recordAlliancePartnerRelationshipManagementPlan
retrieveCorporateFinanceServicesArrangement

requestCorporatePolicySpecification

configureSecurityComplianceProcedure

terminateBusinessOperationRiskModelSpecification

notifyOpertionalRiskModelSpecification

notifyCorporateTreasuryAnalysis

executePublicOfferingArrangement

createOpertionalRiskModelSpecification

activateITSystemsPlatformOperatingSession

retrievePrivatePlacementArrangement

recordMarketAssetValuationProcedure

configureFinancialComplianceProcedure

initiateProjectFinanceArrangement
requestTradedPositionTransaction

initiateServiceProviderAgreement

recordOpertionalRiskModelSpecification

configureSecurityTradingFailsManagementPlan

notifySupplierAgreement

terminateProcurementAdministrativePlan

requestBranchNetworkAnalysis

requestPrivatePlacementArrangement

activateTradeMatchingOperatingSession

configureFinancialStatementsAnalysis

retrieveMarketAssetValuationModelSpecification

notifyBuildingServicesAdministrativePlan
updateOpertionalRiskModelSpecification

requestHedgeFundAdministrativePlan

executeFactoringArrangement

updateQuotationProcedure

configureITSystemsPlatformOperatingSession

updateTradedPositionTransaction

terminateBankGuaranteeArrangement

authorizeSecurityComplianceAssessment

retrieveDunningProcedure

evaluateSubCustodianAgreement

activateEmployeeDirectoryEntry

activateLimitAndExposureManagementPlan

activateMutualFundAdministrativePlan
activateTradingPositionManagementPlan

retrieveSecurityTradingFailsManagementPlan

retrieveCorporateActionProcedure

requestFinancialNetworkGatewayAnalysis

notifyRecruitmentProcedure

notifyBearerDocumentTransaction

requestAssetAndLiabilityPortfolioAnalysis

retrieveCounterpartyCreditRiskMeasurement

configureLimitAndExposureManagementPlan

updateBankGuaranteeArrangement

updateAccountReconciliationProcedure

RqCR Request manual intervention to an active market trade

(e.g. amend response to prevailing market conditions)

executeTradeFinanceArrangement
notifyProjectFinanceArrangement

recordMarketingAndSalesStrategy

requestPublicOfferingArrangement

activateUtilitiesAdministrativePlan

recordEnterpriseContinuityAssuranceManagementPlan

notifyEnterpriseCommunicationManagementPlan

executeServicingIssueProcedure

terminateTradingPositionManagementPlan

requestBusinessOperationRiskModelSpecification

activateFixedAssetRegisterAdministrativePlan

configureTradingPositionManagementPlan

terminateTradingCreditPositionMeasurement

activateBranchNetworkAnalysis

initiateCustomerPropositionAgreement
retrieveITSystemOperatingSession

executeSecurityComplianceProcedure

GrCR Obtain a permission grant against the facility (e.g. obtain

approval for a drawdown loan)

activateEnterpriseBillingAndPaymentsProcedure

terminateATMNetworkManagementPlan

updateFactoringArrangement

recordRecruitmentProcedure

requestQuantModelSpecification

notifyServiceProductArrangement

requestFinancialInstrumentDirectoryEntry

configureHelpDeskOperatingSession

requestSecurityComplianceAssessment

executeeTradingWorkbenchOperatingSession

notifyBuildingPortfolioAnalysis

executeDunningProcedure
notifyServiceProviderAgreement

retrieveEmployeeAllocation

recordServiceProductArrangement

updateMergersAndAcquisitionArrangement

notifyLiquidityRiskModelSpecification

activateBuildingServicesAdministrativePlan

notifyMarketRiskModelSpecification

recordEmployeeTravelAndExpensesAdministrativePlan

configureOfficeEquipmentMaintenanceAgreement

notifyFactoringArrangement

notifyITSystemOperatingSession

retrieveFinancialStatementsAnalysis
retrieveSecurityComplianceProcedure

notifyBusinessUnitFinanceAnalysis

requestSupplierAgreement

recordTrustServicesArrangement

retrieveITSystemsPlatformOperatingSession

retrieveArchiveOperatingSession

notifySecurityTradingFailsManagementPlan

requestCorporateFinanceServicesArrangement

authorizeEmployeeCertificationAssessment

activateBranchLocationAdministrativePlan

terminateCorporateFinanceServicesArrangement

requestMutualFundAdministrativePlan
RqBQ Request activity associated with a restructuring effort
(e.g. negotiate)
retrieveQuantModelSpecification

notifyATMNetworkManagementPlan

retrieveSecuritiesAllocationTransaction

createMarketRiskModelSpecification

updateProductSalesSupportAdministrativePlan

retrieveEnterpriseBillingAndPaymentsProcedure

notifyMergersAndAcquisitionArrangement

requestInvestorMembership

executeITSystemsPlatformOperatingSession

requestOpertionalRiskModelSpecification
RqCR Request manual intervention - (e.g. process a drawdown
against the facility)

executeDunningProcedureContact

recordCustomerPrecedentsProcedureRecord
requestMerchantRelationshipAgreement

recordEmployeePayrollProcedure

activateITSystemOperatingSession

activateContributionAnalysis

activateOfficeEquipmentAdministrativePlan

configureSecurityComplianceAssessment

executeMarketMakingArrangement

updateUtilitiesAdministrativePlan

recordCustomerPrecedentsProcedure

executePrivatePlacementArrangement

requestUnitTrustAdministrativePlan

recordTradingPositionManagementPlan

registerEmployeeDirectoryEntry

retrieveFinancialControlAssessment

requestEmployeeAccessAssessment
requestAssetAndLiabilityPortfolioAdministrativePlan

updateQuantModelSpecification

updateProcurementAdministrativePlan

updateEmployeeDirectoryEntry

authorizeProductandServiceDiscountAssessment

recordAccountReconciliationProcedure

terminateTradeMatchingOperatingSession

updateBusinesUnitBudegtAdministrativePlan

notifyEmployeeBenefitsAdministrativePlan

terminateAlliancePartnerRelationshipManagementPlan

requestProcurementAdministrativePlan

activateQuotationProcedure

requestITSystemDeploymentProject
activateFinancialStatementsAnalysis

notifyTradeFinanceArrangement

notifyQuotationProcedure

retrieveAlliancePartnerRelationshipManagementPlan

notifyFinancialComplianceProcedure

initiateCreditCardBillingTransaction

recordBuildingServicesAdministrativePlan

terminateInternalNetworkOperatingSession

notifyDevelopmentEnvironmentAdministrativePlan

terminateCorrepondentBankRelationshipManagementPlan

terminateFixedAssetRegisterAdministrativePlan

configureUtilitiesAdministrativePlan

requestMarketAssetValuationModelSpecification

notifyITSystemsPlatformOperatingSession
terminateSupplierAgreement

requestServiceProviderAgreement

retrieveBearerDocumentTransaction

configureInvestorMembership

notifyBrokeredProductManagementPlan

recordDunningProcedurerecord

configureProductandServiceDiscountAssessment

recordContributionModelSpecification

notifyLetterOfCreditTransaction

terminateDevelopmentEnvironmentAdministrativePlan

retrieveEnterpriseStrategy

retrieveCustomerPrecedentsProcedure
recordBusinessUnitAccountingLog

retrieveTradingCreditPositionMeasurement

configureCounterpartyCreditRiskMeasurement

configureEmployeeTravelAndExpensesAdministrativePlan

activateMarketAssetValuationProcedure

updateServiceProviderAgreement

retrieveAssetAndLiabilityPortfolioAdministrativePlan

requestInternalNetworkOperatingSession

configureEmployeeCertificationAssessment

activateEmployeeCertificationAssessment

createITSystemDeploymentProject

executeBankGuaranteeArrangement

activateBusinessUnitFinanceAnalysis
configureinterestRateGapRiskAnalysis

requestEmployeeAgreement

authorizeFinancialControlAssessment

requestCustomerPrecedentsProcedureCapture

recordBusinessUnitStrategy

activateChannelPortfolioAnalysis

evaluateMerchantRelationshipAgreement

terminateMarketMakingArrangement

configureBuildingPortfolioAnalysis

configureEmployeeAllocation

terminateCounterpartyCreditRiskMeasurement

notifyFinancialNetworkGatewayAnalysis

recordBuildingMaintenanceAgreement
authorizeOrganizationStrategy

terminateProgramTradingOperatingSession

activateFinancialComplianceProcedure

requestFactoringArrangement

terminateEnterpriseCommunicationManagementPlan

executeTrustServicesArrangement

notifyCounterpartyCreditRiskMeasurement

requestEmployeePayrollProcedure

retrieveBranchNetworkManagementPlan

updateTradeFinanceArrangement

requestCounterpartyAdministrativePlan

requestCorrepondentBankRelationshipManagementPlan

activateTaxAdministrationManagementPlan

recordEmployeeBenefitsAdministrativePlan
retrieveLetterOfCreditTransaction

recordFixedAssetRegisterAdministrativePlan

requestMergersAndAcquisitionArrangement

requestInformationFeedOperatingSession

recordSecurityTradingFailsManagementPlan

retrieveOrganizationStrategy

executeCreditCardBillingTransaction

configureTradingCreditPositionMeasurement

retrieveServicingIssueProcedure

notifyBusinesUnitBudegtAdministrativePlan

notifyBusinessOperationRiskModelSpecification

notifyBusinessUnitStrategy
retrieveInformationFeedSwitchAdministrativePlan

activateOfficeEquipmentMaintenanceAgreement

updateMarketRiskModelSpecification

requestSecuritiesClearingAndSettlementTransaction

configureDevelopmentEnvironmentAdministrativePlan

recordMarketRiskModelSpecification

initiateTradeFinanceArrangement

activateAlliancePartnerRelationshipManagementPlan

notifyBranchNetworkAnalysis

recordITSystemsStrategy

evaluateProductandServiceDiscountAssessment

authorizeEmployeeAccessAssessment
retrieveBusinessOperationRiskModelSpecification

activateinterestRateGapRiskAnalysis

retrieveBuildingPortfolioAnalysis

requestBuildingAdministrativePlan

retrieveRepoTransaction

activateCreditAndMarginsStrategy

recordMergersAndAcquisitionArrangement

retrieveRecruitmentProcedure

activateBusinesUnitBudegtAdministrativePlan

notifyHelpDeskOperatingSession

notifyFinancialStatementsAnalysis

activateEnterpriseStrategy

activateEmployeePayrollProcedure
notifyCounterpartyAdministrativePlan

retrieveBrokeredProductManagementPlan

configureITSystemAssessment

recordEnterpriseCommunicationManagementPlan

updateServicingIssueProcedure

retrieveProductsAndServicesStrategy

activateITSystemsStrategy

notifyPublicOfferingArrangement

retrieveSyndicateMembership

notifyEmployeeAnalysis

retrieveInternalNetworkOperatingSession

notifyEnterpriseBillingAndPaymentsProcedure

requestSecuritiesAllocationTransaction
configureBuildingAdministrativePlan

retrieveHumanResourcesStrategy

configureATMNetworkManagementPlan

retrieveCreditCardBillingTransaction

activateAssetAndLiabilityPortfolioAdministrativePlan

updateInformationFeedAgreement

requestEmployeeBenefitsAdministrativePlan

recordTaxAdministrationManagementPlan

activateEnterpriseContinuityAssuranceManagementPlan

terminateSecurityTradingFailsManagementPlan

requestAlliancePartnerRelationshipManagementPlan

configureFinancialNetworkGatewayAnalysis
terminateInformationFeedOperatingSession

requestSyndicateMembership

updateDunningProcedure

executeAccountReconciliationProcedure

updateSupplierMembership

requestEmployeeAnalysis

initiateRemittanceTransaction

terminateFactoringArrangement

requestITSystemOperatingSession

updateOfficeEquipmentAdministrativePlan

activateATMNetworkManagementPlan

createTradingModelSpecification

updateBusinessOperationRiskModelSpecification

updateBusinessUnitAccountingLog
retrieveinterestRateGapRiskAnalysis

updateServiceProductArrangement

retrieveSupplierAgreement

activateSecurityComplianceAssessment

terminateBuildingAdministrativePlan

notifyTrustServicesArrangement

notifyTradingModelSpecification

updateRecruitmentProcedure

configureCorrepondentBankRelationshipManagementPlan

configureEmployeeTrainingAdministrativePlan

retrieveMarketingAndSalesStrategy

requestBuildingServicesAdministrativePlan
recordCorporateTreasuryAnalysis

recordFinancialNetworkGatewayAnalysis

configureITSystemsStrategy

activateBranchNetworkManagementPlan

notifyInformationFeedAgreement

recordTradingDeskOperatingSession

updateEmployeeTravelAndExpensesAdministrativePlan

terminateEmployeeTrainingAdministrativePlan

terminateTradingModelSpecification

requestCorporateTreasuryAnalysis

recordCorrepondentBankRelationshipManagementPlan

requestUtilitiesAdministrativePlan

executeProjectFinanceArrangement
retrieveProductSalesSupportAdministrativePlan

notifyUtilitiesAdministrativePlan

retrieveBusinesUnitBudegtAdministrativePlan

requestITSystemsStrategy

configureBrokeredProductManagementPlan

requestCreditCardBillingTransaction

requestRepoTransaction

notifyTaxAdministrationManagementPlan

terminateBusinessUnitAccountingLog

recordFinancialStatementsAnalysis

recordMarketMakingArrangement

requestOfficeEquipmentMaintenanceAgreement
retrieveEmployeeTravelAndExpensesAdministrativePlan

configureSyndicateMembership

executeMergersAndAcquisitionArrangement

retrieveCorrepondentBankRelationshipManagementPlan

updateMutualFundAdministrativePlan

configureAssetAndLiabilityPortfolioAdministrativePlan

updateProductionRiskModelSpecification

recordBranchLocationAdministrativePlan

notifyLockBoxArrangement

updateSupplierAgreement

activateEmployeeTrainingAdministrativePlan

provideEmployeeAllocation
executeMarketAssetValuationProcedure

updateLiquidityRiskModelSpecification

recordArchiveOperatingSession

activateSecurityComplianceProcedure

notifyEnterpriseContinuityAssuranceManagementPlan

configureServicingIssueProcedure

terminateCounterpartyAdministrativePlan

recordAssetAndLiabilityPortfolioAnalysis

retrieveTradingDeskOperatingSession

recordLiquidityRiskModelSpecification

terminateEmployeeBenefitsAdministrativePlan

retrieveProjectFinanceArrangement
recordeTradingWorkbenchOperatingSession

retrieveAccountReconciliationProcedure

requestServiceProductArrangement

activateHelpDeskOperatingSession

evaluateEmployeeAccessAssessment

terminateBuildingServicesAdministrativePlan

notifyCustomerPrecedentsProcedure

requestFinancialStatementsAnalysis

updateSecuritiesClearingAndSettlementTransaction

configureAssetAndLiabilityPortfolioAnalysis

createQuantModelSpecification

requestTradeMatchingOperatingSession

requestEnterpriseBillingAndPaymentsProcedure

recordEmployeeAllocation
requestDunningProcedure

updateFinancialComplianceProcedure

configureRecruitmentProcedure

executeSecuritiesAllocationTransaction

requestProductSalesSupportAdministrativePlan

requestArchiveOperatingSession

requestOrganizationStrategy

retrieveITSystemDeploymentProject

updateAssetAndLiabilityPortfolioAdministrativePlan

notifyChannelPortfolioAnalysis

terminateTaxAdministrationManagementPlan

notifyTradedPositionTransaction

activateCorporatePartnerRelationshipManagementPlan
terminatePrivatePlacementArrangement

requestFinancialControlAssessment

configureEconomicCapitalAnalysis

recordDunningProcedureRecord

recordEmployeeTrainingAdministrativePlan

retrieveBuildingServicesAdministrativePlan

configureCounterpartyAdministrativePlan

configureAccountReconciliationProcedure

configureHumanResourcesStrategy

notifyCorporatePartnerRelationshipManagementPlan

activateCorporateActionProcedure

notifyCorporateFinanceServicesArrangement

evaluateEmployeeAgreement
configureHedgeFundAdministrativePlan

initiateSubCustodianAgreement

updateCustomerPrecedentsProcedureCapture

activateSecurityTradingFailsManagementPlan

notifyCreditCardBillingTransaction

activateSyndicateMembership

retrieveMarketMakingArrangement

notifyOfficeEquipmentAdministrativePlan
Description Registration
Status

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(e.g. data upload) Provisional

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Provisional

Comment:
Retrieve Merchant Relationship Agreement related
reports Registered

Comment:
Assign responsibility for the Dunning Procedure Registered

Comment:
Terminate all or some part of the Archive Operating
Session Registered
Comment:
Subscribe to Product Sales Support Administrative
Plan notification services Registered

Terminate all or some part of the trust services

fulfillment arrangement Registered

Comment:
Update elements of the Market Asset Valuation
Model Specification Registered
Comment:
Execute a task under the Enterprise Billing &
Payments Procedure Registered
Comment:
Retrieve eTrading Workbench Operating Session
related reports Registered
Comment:
Request a service under the Products & Services
Strategy Registered
Comment:
Subscribe to Market Trade Reporting Operating
Session notification services Registered
Comment:
Request a service under the Interest Rate Gap Risk
Analysis Registered
Comment:
Request a service under the Security Compliance
Procedure Registered

Comment:
Retrieve Lock Box Product Arrangement related
reports Registered
Comment:
Assign responsibility for the Procurement
Administrative Plan Registered

Comment:
Execute a task against the active Repo Transaction Registered
Comment:
Initiate a Bearer Document Transaction Registered

Comment:
Retrieve Mergers & Acquisition Product
Arrangement related reports Registered
Comment:
Request a service under the Economic Capital
Analysis Registered
Comment:
Request a service under the Brokered Product
Management Plan Registered

Comment:
Subscribe to Repo Transaction notification services Registered
Comment:
Amend the configuration arrangements/parameters
governing the Market Trade Reporting Operating
Session Registered
Comment:
Request a service under the Supplier Enrollment Registered

Comment:
Terminate all or some part of the Lock Box Registered

Comment:
Amend the configuration arrangements/parameters
governing the Organization Strategy Registered

Comment:
Retrieve Tax Administration Management Plan
related reports Registered

Comment:
Terminate all or some part of the Project Finance Registered
Comment:
Terminate all or some part of the Employee
Agreement Registered
Comment:
Amend the configuration arrangements/parameters
governing the Business Unit Budget Administrative
Plan Registered

Comment:
Terminate all or some part of the Employee Travel
& Expenses Administrative Plan Registered
Comment:
Record activity details/information against the
Trade Finance Registered
Comment:
Record activity details/information against the IT
System Operating Session Registered
Comment:
Record activity details/information against the Limit
& Exposure Management Plan Registered
Comment:
Subscribe to Account Reconciliation Procedure
notification services Registered
Comment:
Assign responsibility for the Servicing Issue
Procedure Registered
Comment:
Subscribe to Corporate Events Procedure
notification services Registered
Comment:
Record activity details/information against an
ongoing Product/Service Discount Assessment
evaluation Registered

Comment:
Retrieve Channel Portfolio Analysis related reports Registered

Comment:
Initiate a Employee Agreement Registered
Comment:
Check/verify compliance with Supplier Agreement
related checks/assessments Registered

Comment:
Retrieve IT Systems Strategy related reports Registered
Comment:
Record activity details/information against the
Office Equipment Administrative Plan Registered

Comment:
Request a service under the Project Finance Registered

Comment:
Retrieve Bank Guarantee Fulfillment related reports Registered
Comment:
Assign responsibility for the Marketing & Sales
Strategy Registered
Comment:
Request a service under the Credit & Margins
Strategy Registered

Execute an automated action against an active

customer precedent record Registered

Comment:
Update elements of the Securities Allocation
Transaction Registered
Comment:
Record activity/usage details/information against
the Quant Model Specification Registered
Comment:
Check/verify compliance with Service Provider
Agreement related checks/assessments Registered

Comment:
Request a service under the Enterprise Strategy Registered
Comment:
Update tasks or elements of the Unit Trust
Administrative Plan Registered

Comment:
Retrieve Supplier Enrollment related reports Registered

Comment:
Terminate all or some part of the Asset & Liability
Portfolio Administrative Plan Registered

Terminate all or some part of the service product

fulfillment arrangement Registered
Comment:
Subscribe to Employee Travel & Expenses
Administrative Plan notification services Registered

Comment:
Retrieve Employee Benefits Administrative Plan
related reports Registered
Comment:
Subscribe to Asset & Liability Portfolio
Administrative Plan notification services Registered

Comment:
Terminate all or some part of the Mergers &
Acquisition Registered
Comment:
Obtain authorization for some action under the
Enterprise Strategy Registered
Comment:
Request a service under the Employee Training
Administrative Plan Registered
Comment:
Initiate a Supplier Agreement Registered

Comment:
Request a service under the Lock Box Registered

Comment:
Amend the configuration arrangements/parameters
governing the Building Services Administrative Plan Registered

Provisional

Comment:
Execute a task under the Quotation Procedure Registered

Request a workstep/decision against an active

customer precedent record Registered
Comment:
Initiate Private Placement Product Arrangement Registered
Comment:
Subscribe to Market Asset Valuation Procedure
notification services Registered

Comment:
Retrieve Enterprise Continuity Assurance
Management Plan related reports Registered
Comment:
Record activity details/information against the
Business Unit Budget Administrative Plan Registered
Comment:
Request a service under the Help Desk Operating
Session Registered

Comment:
Retrieve Employee Payroll Procedure related
reports Registered
Comment:
Record activity details/information against the
Financial Compliance Procedure Registered
Comment:
Check/verify compliance with IT System related
checks/assessments Registered

Comment:
Retrieve Investor Enrollment related reports Registered
Comment:
Request a service under the Business Unit Budget
Administrative Plan Registered

Comment:
Subscribe to Production Risk Model Specification
notification services Registered
Comment:
Request a service under the Financial Compliance
Procedure Registered
Comment:
Obtain authorization for some action under the IT
Systems Strategy Registered
Comment:
Assign responsibility for the Product Sales Support
Administrative Plan Registered

Comment:
Update work tasks and activity details for the
Security Compliance Procedure Registered

Comment:
Execute a task under the Recruitment Procedure Registered
Comment:
Record activity details/information against the
Information Feed Operating Session Registered

Comment:
Terminate all or some part of the Branch Network
Management Plan Registered

Comment:
Request a service under the Recruitment Procedure Registered

Comment:
Terminate all or some part of the Information Feed
Switch Administrative Plan Registered

Comment:
Terminate all or some part of the Trading Desk
Operating Session Registered
Comment:
Execute a task against the active Bearer Document
Transaction Registered
Comment:
Subscribe to Employee Training Administrative Plan
notification services Registered
Comment:
Record activity details/information against the
Economic Capital Analysis Registered

Comment:
Retrieve Corporate Policy Specification related
reports Registered
Comment:
Amend the configuration arrangements/parameters
governing the Business Unit Accounting
Account/Log Registered
Comment:
Assign responsibility for the Products & Services
Strategy Registered
Comment:
Execute a transaction or task under the Information
Feed Operating Session Registered
Comment:
Assign responsibility for the Business Unit
Accounting Account/Log Registered

Comment:
Terminate all or some part of the Enterprise
Continuity Assurance Management Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Building Maintenance Agreement Registered

Comment:
Retrieve Employee Registration related reports Registered
Comment:
Record activity details/information against the
Procurement Administrative Plan Registered

Comment:
Update elements of the SubCustodian Agreement Registered

Provisional

Provisional
Comment:
Activate the Product/Service Discount Assessment
service Registered
Comment:
Record activity details/information against the
Business Unit Finance Analysis Registered

Comment:
Terminate all or some part of the Operational Risk
Model Specification Registered

Comment:
Amend the configuration arrangements/parameters
governing the Market Asset Valuation Procedure Registered

Comment:
Retrieve Employee Certification Assessment related
reports Registered

Comment:
Record activity details/information against the
Office Equipment Maintenance Agreement Registered

Comment:
Subscribe to Market Asset Valuation Model
Specification notification services Registered
Comment:
Initiate a Letter Of Credit Transaction Registered

Comment:
Retrieve Enterprise Communication Management
Plan related reports Registered

Comment:
Record activity/usage details/information against
the Trading Model Specification Registered
Comment:
Record activity details/information against the
Quotation Procedure Registered
Comment:
Record activity details/information against the
Servicing Issue Procedure Registered
Comment:
Record activity details/information against the
Counterparty Credit Risk Measurement Registered

Comment:
Retrieve Branch Network Analysis related reports Registered

Comment:
Retrieve Production Risk Model Specification related
reports Registered

Comment:
Subscribe to Human Resources Strategy notification
services Registered

Comment:
Retrieve Building Administrative Plan related
reports Registered

Comment:
Subscribe to Credit & Margins Strategy notification
services Registered

Comment:
Terminate all or some part of the Contribution
Model Specification Registered

Comment:
Initiate a Merchant Relationship Agreement Registered
Comment:
Request a service under the Employee Travel &
Expenses Administrative Plan Registered
Comment:
Assign responsibility for the Building Portfolio
Analysis Registered

Comment:
Retrieve Financial Network Gateway Analysis
related reports Registered
Amend the configuration arrangements/parameters
governing the employee directory Registered
Comment:
Request a service under the Human Resources
Strategy Registered

Comment:
Request access to a Trading Model Specification Registered

Comment:
Retrieve Business Unit Strategy related reports Registered

Comment:
Request a Service Under the IT System Assessment Registered
Comment:
Assign responsibility for the Brokered Product
Management Plan Registered
Comment:
Obtain authorization for some action under the
Credit & Margins Strategy Registered
Comment:
Amend the configuration arrangements/parameters
governing the Information Feed Switch
Administrative Plan Registered
Comment:
Request access to a Contribution Model
Specification Registered
Comment:
Subscribe to Mutual Fund Administrative Plan
notification services Registered

Comment:
Retrieve Contribution Model Specification related
reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Branch Network Management Plan Registered
Comment:
Record activity details/information against the
Channel Portfolio Analysis Registered
Comment:
Record activity details/information against an
ongoing Security Compliance Assessment
evaluation Registered

Comment:
Subscribe to Contribution Model Specification
notification services Registered
Comment:
Record activity details/information against the
Private Placement Registered
Comment:
Update tasks or elements of the Employee Benefits
Administrative Plan Registered

Comment:
Execute a task under the Lock Box Registered
Comment:
Create/register a Production Risk Model
Specification Registered
Comment:
Subscribe to Unit Trust Administrative Plan
notification services Registered

Comment:
Amend the configuration arrangements/parameters
governing the Corporate Partner Relationship
Management Plan Registered
Comment:
Subscribe to Asset & Liability Portfolio Analysis
notification services Registered

Comment:
Update elements of the Lock Box Registered
Comment:
Terminate all or some part of the Merchant
Relationship Agreement Registered

Comment:
Amend the configuration arrangements/parameters
governing the Dunning Procedure Registered
Comment:
Record activity details/information against the
Interest Rate Gap Risk Analysis Registered
Comment:
Request a service under the Building Maintenance
Agreement Registered
Comment:
Subscribe to Building Administrative Plan
notification services Registered
Comment:
Update tasks or elements of the Building Services
Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Employee Payroll Procedure Registered
Comment:
Amend the configuration arrangements/parameters
governing the Fixed Asset Register Administrative
Plan Registered

Comment:
Request a service under the Employee Directory Registered
Comment:
Execute a task under the Corporate Events
Procedure Registered

Comment:
Update elements of the Bearer Document
Transaction Registered
Comment:
Record activity details/information against the
Program Trading Operating Session Registered
Comment:
Initiate Bank Guarantee Fulfillment Registered

Comment:
Amend the configuration arrangements/parameters
governing the Branch Location Administrative Plan Registered
Comment:
Create/register a Market Asset Valuation Model
Specification Registered

Comment:
Create/register a Liquidity Risk Model Specification Registered
Comment:
Subscribe to Securities Allocation Transaction
notification services Registered
Comment:
Update elements of the Trading Model Specification Registered

Comment:
Update elements of the Investor Enrollment Registered
Comment:
Assign responsibility for the Asset & Liability
Portfolio Analysis Registered
Comment:
Request a service under the Enterprise Continuity
Assurance Management Plan Registered

Comment:
Terminate all or some part of the Hedge Fund
Administrative Plan Registered
Comment:
Request a service under the Marketing & Sales
Strategy Registered
Comment:
Initiate a Repo Transaction Registered
Comment:
Subscribe to Contribution Analysis notification
services Registered

Comment:
Update elements of the Syndicate Enrollment Registered

Comment:
Subscribe to SubCustodian Agreement notification
services Registered

Comment:
Terminate all or some part of the Office Equipment
Administrative Plan Registered
Comment:
Record activity details/information against the
Enterprise Billing & Payments Procedure Registered
Comment:
Update elements of the Financial Instrument
Directory Registered
Comment:
Execute a task against the active Letter Of Credit
Transaction Registered
Comment:
Amend the configuration arrangements/parameters
governing the Enterprise Billing & Payments
Procedure Registered

Comment:
Amend the configuration arrangements/parameters
governing the Corporate Treasury Analysis Registered
Comment:
Subscribe to Fixed Asset Register Administrative
Plan notification services Registered
Comment:
Obtain authorization for some action under the
Business Unit Strategy Registered
Comment:
Subscribe to Procurement Administrative Plan
notification services Registered
Comment:
Execute a transaction or task under the Trade
Matching Operating Session Registered
Comment:
Request a service under the ATM Network
Management Plan Registered

Comment:
Request a service under the Trade Finance Registered
Comment:
Assign responsibility for the Building Maintenance
Agreement Registered
Comment:
Record activity details/information against the
Organization Strategy Registered

Comment:
Terminate all or some part of the eTrading
Workbench Operating Session Registered

Comment:
Terminate all or some part of the Limit & Exposure
Management Plan Registered

Comment:
Request a service under the SubCustodian
Agreement Registered

Comment:
Update elements of the Employee Agreement Registered
Comment:
Request a service under the Tax Administration
Management Plan Registered

Comment:
Retrieve Service Provider Agreement related
reports Registered

Comment:
Subscribe to Employee Agreement notification
services Registered
Comment:
Terminate all or some part of the SubCustodian
Agreement Registered

Comment:
Retrieve Utilities Administrative Plan related reports Registered

Record activity/feedback against an active customer

precedent record Provisional
Comment:
Request a service under the Market Asset Valuation
Procedure Registered

Comment:
Amend the configuration arrangements/parameters
governing the Internal Network Operating Session Registered
Comment:
Request a service under the Account Reconciliation
Procedure Registered

Provisional
Comment:
Subscribe to Archive Operating Session notification
services Registered
Comment:
Initiate a Securities Clearing & Settlement
Transaction Registered

Comment:
Create/register a Corporate Policy Specification Registered
Comment:
Amend the configuration arrangements/parameters
governing the Enterprise Continuity Assurance
Management Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Employee Access Assessment service Registered

Comment:
Initiate Mergers & Acquisition Product Arrangement Registered
Comment:
Request a service under the Employee Certification
Assessment Registered

Comment:
Retrieve Mutual Fund Administrative Plan related
reports Registered

Comment:
Update elements of the Merchant Relationship
Agreement Registered
Comment:
Amend the configuration arrangements/parameters
governing the Product Sales Support Administrative
Plan Registered
Comment:
Record activity details/information against the
Security Compliance Procedure Registered

Comment:
Update elements of the Contribution Model
Specification Registered

Update work tasks and activity details for the trust

services fulfillment arrangement Registered
Comment:
Assign responsibility for the Corporate Treasury
Analysis Registered
Comment:
Retrieve Trading Position Management Plan related
reports Registered

Comment:
Subscribe to Alliance Partner Relationship
Management Plan notification services Registered
Comment:
Subscribe to Trading Desk Operating Session
notification services Registered

Comment:
Retrieve Operational Risk Model Specification
related reports Registered

Comment:
Retrieve Business Unit Accounting Account/Log
related reports Registered

Comment:
Assign responsibility for the Recruitment Procedure Registered

Comment:
Subscribe to Products & Services Strategy
notification services Registered

Comment:
Terminate all or some part of the Help Desk
Operating Session Registered

Comment:
Retrieve Development Environment Administrative
Plan related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Contribution Analysis Registered
Comment:
Amend the configuration arrangements/parameters
governing the Quotation Procedure Registered
Comment:
Request a service under the Branch Location
Administrative Plan Registered

Comment:
Subscribe to Correspondent Bank Relationship
Management Plan notification services Registered

Comment:
Assign responsibility for the Organization Strategy Registered
Comment:
Request a service under the Office Equipment
Administrative Plan Registered
Comment:
Execute a transaction or task under the Internal
Network Operating Session Registered

Comment:
Update elements of the Credit/Charge Card Billing
Transaction Registered
Comment:
Subscribe to Dunning Procedure notification
services Registered

Comment:
Terminate all or some part of the Product Sales
Support Administrative Plan Registered

Comment:
Retrieve Customer Proposition Agreement related
reports Registered
Comment:
Execute a task under the Employee Payroll
Procedure Registered

Comment:
Retrieve Program Trading Operating Session related
reports Registered

Request a service under the trust services

fulfillment arrangement Registered
Comment:
Assign responsibility for and activate the Employee
Allocation service Registered

Comment:
Activate the Financial Control Assessment service Registered
Comment:
Update tasks or elements of the Branch Location
Administrative Plan Registered
Comment:
Record activity details/information against the
Trade Matching Operating Session Registered
Comment:
Record activity details/information against the Asset
& Liability Portfolio Administrative Plan Registered
Comment:
Request a service under the Branch Network
Management Plan Registered
Comment:
Assign responsibility for the Account Reconciliation
Procedure Registered
Comment:
Record activity details/information against the
Development Environment Administrative Plan Registered

Comment:
Subscribe to Trading Position Management Plan
notification services Registered
Comment:
Request a service under the Enterprise
Communication Management Plan Registered
Comment:
Record activity details/information against the Lock
Box Registered

Comment:
Subscribe to Limit & Exposure Management Plan
notification services Registered
Comment:
Record activity details/information against the
Public Offering Registered
Comment:
Obtain authorization for some action under the
Products & Services Strategy Registered
Comment:
Execute a transaction or task under the IT System
Operating Session Registered
Comment:
Subscribe to Enterprise Strategy notification
services Registered
Comment:
Check/verify compliance with Employee
Certification related checks/assessments Registered

Comment:
Subscribe to Employee Allocation notification
services Registered
Comment:
Assign responsibility for the Building Administrative
Plan Registered
Comment:
Execute a task against the active Securities
Clearing & Settlement Transaction Registered

Comment:
Amend the configuration arrangements/parameters
governing the Office Equipment Administrative Plan Registered

Comment:
Request a service under the Contribution Analysis Registered

Comment:
Terminate all or some part of the Corporate Policy
Specification Registered
Comment:
Subscribe to Securities Clearing & Settlement
Transaction notification services Registered
Comment:
Record activity details/information against the Help
Desk Operating Session Registered
Comment:
Subscribe to Branch Location Administrative Plan
notification services Registered

Comment:
Amend the configuration arrangements/parameters
governing the IT System Operating Session Registered

Comment:
Amend the configuration arrangements/parameters
governing the Business Unit Strategy Registered
Comment:
Retrieve Market Risk Model Specification related
reports Registered

Comment:
Record activity details/information against an
ongoing Employee Access Assessment evaluation Registered
Comment:
Assign responsibility for the Correspondent Bank
Relationship Management Plan Registered

Comment:
Update elements of the Private Placement Registered

Comment:
Amend the configuration arrangements/parameters
governing the Trading Desk Operating Session Registered

Comment:
Amend the configuration arrangements/parameters
governing the Alliance Partner Relationship
Management Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Products & Services Strategy Registered

Comment:
Terminate all or some part of the Liquidity Risk
Model Specification Registered

Comment:
Subscribe to Corporate Policy Specification
notification services Registered
Comment:
Update tasks or elements of the Fixed Asset
Register Administrative Plan Registered
Comment:
Retrieve Office Equipment Administrative Plan
related reports Registered

Comment:
Terminate all or some part of the Utilities
Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Financial Control Assessment service Registered
Comment:
Subscribe to Information Feed Switch
Administrative Plan notification services Registered

Execute a task under the service product fulfillment

arrangement Registered
Comment:
Execute a transaction or task under the Trading
Desk Operating Session Registered

Comment:
Retrieve Traded Position Transaction related reports Registered

Comment:
Update work tasks and activity details for the
Enterprise Billing & Payments Procedure Registered

Comment:
Record activity/usage details/information against
the Business Operation Risk Model Specification Registered
Comment:
Assign responsibility for and activate the Archive
Operating Session Registered

Comment:
Record activity details/information against the
Corporate Partner Relationship Management Plan Registered
Comment:
Obtain authorization for some action under the
Marketing & Sales Strategy Registered
Comment:
Assign responsibility for the Supplier Enrollment
service Registered
Execute an automated action against an active
customer precedent record Provisional

Comment:
Retrieve Market Asset Valuation Procedure related
reports Registered

Comment:
Request a service under the Customer Proposition
Agreement Registered

Provisional

Comment:
Retrieve Limit & Exposure Management Plan related
reports Registered
Comment:
Request a service under the Business Unit Finance
Analysis Registered
Comment:
Subscribe to Trading Credit Position Measurement
notification services Registered
Comment:
Request a service under the Trading Desk
Operating Session Registered
Comment:
Request a service under Trading Credit Position
Measurement Registered
Comment:
Subscribe to Information Feed Operating Session
notification services Registered

Comment:
Update elements of the Project Finance Registered
Comment:
Request a service under the Security Trading Fails
Management Plan Registered

Comment:
Assign responsibility for the Business Unit Strategy Registered
Comment:
Request a service under the Development
Environment Administrative Plan Registered
Comment:
Initiate Public Offering Product Arrangement Registered
Comment:
Update work tasks and activity details for the
Customer Proposition Agreement Registered
Comment:
Execute a task under the Corporate Finance
Services Registered

Comment:
Retrieve ATM Network Management Plan related
reports Registered

Comment:
Terminate all or some part of the Business Unit
Budget Administrative Plan Registered
Comment:
Assign responsibility for the Financial Network
Gateway Analysis Registered
Comment:
Check/verify compliance with Financial Control
related checks/assessments Registered

Assign responsibility for the financial instrument

directory Registered
Comment:
Record activity details/information against the
Employee Directory Registered

Provisional

Provisional

Provisional

Provisional
Provisional

Provisional

Provisional

Provisional

Provisional

Provisional
 Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

(e.g. special delivery arrangements) Provisional

Provisional

Provisional

Provisional

Provisional
 Provisional

(e.g. reprioritize activities) Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

(e.g. suspend pending revision) Provisional

Provisional

Provisional

Provisional

(e.g. propose prospects) Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

Provisional

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Provisional

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services Registered
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Subscribe to Employee Registration notification
services Registered
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Create/register a Business Operation Risk Model
Specification Registered
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Assign responsibility for the Counterparty
Administrative Plan Registered

Comment:
Subscribe to Organization Strategy notification
services Registered
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Record activity details/information against the
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Retrieve trust services fulfillment arrangement

related reports Registered

Comment:
Update elements of the Corporate Policy
Specification Registered
Comment:
Amend the configuration arrangements/parameters
governing the Supplier Enrollment service Registered
Comment:
Assign responsibility for and activate the
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Provisional
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Request a service under the Fixed Asset Register
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Amend the configuration arrangements/parameters

governing the customer precedents procedure Registered
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Assign responsibility for the Development
Environment Administrative Plan Registered

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reports Registered

Comment:
Terminate all or some part of the Public Offering Registered

Comment:
Record activity details/information against an
ongoing Financial Control Assessment evaluation Registered

Comment:
Retrieve Counterparty Administrative Plan related
reports Registered
Comment:
Assign responsibility for the Enterprise
Communication Management Plan Registered

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Comment:
Record activity details/information against the
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Comment:
Request a service under the Corporate Events
Procedure Registered
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Initiate a Securities Allocation Transaction Registered
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Record activity details/information against the
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Comment:
Retrieve Financial Compliance Procedure related
reports Registered
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Record activity details/information against the Unit
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Request a customer contact/chasing action

(workflow) Provisional

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Amend the configuration arrangements/parameters
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Record activity details/information against the Bank
Guarantee Registered
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Request a service under Counterparty Credit Risk
Measurement Registered

Comment:
Terminate all or some part of the Quant Model
Specification Registered

Comment:
Subscribe to Branch Network Management Plan
notification services Registered

Comment:
Record activity details/information against the IT
System Deployment Development Plan Registered

Assign responsibility for the customer precedents

procedure Registered
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Initiate Corporate Finance Services Product
Arrangement Registered
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Update tasks or elements of the Employee Training
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Comment:
Subscribe to Interest Rate Gap Risk Analysis
notification services Registered

Initiate a service product fulfillment arrangement Registered

Retrieve a remittance transaction report Registered

Amend the configuration arrangements/parameters

governing the financial instrument directory Registered

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related reports Registered

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Operating Session Registered

Comment:
Subscribe to Merchant Relationship Agreement
notification services Registered

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Terminate all or some part of the Market Trade
Reporting Operating Session Registered

Comment:
Update elements of the Corporate Finance Services Registered

Comment:
Subscribe to IT Systems Strategy notification
services Registered

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Terminate all or some part of the Corporate Partner
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Comment:
Amend the configuration arrangements/parameters
governing the eTrading Workbench Operating
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Assign responsibility for the Economic Capital
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Comment:
Assign responsibility for and activate the Trading
Credit Position Measurement Registered
Comment:
Subscribe to Internal Network Operating Session
notification services Registered

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Retrieve Fixed Asset Register Administrative Plan
related reports Registered

Comment:
Retrieve Office Equipment Maintenance Agreement
related reports Registered

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Update elements of the Market Making Registered
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Request a service under the Program Trading
Operating Session Registered
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Subscribe to eTrading Workbench Operating
Session notification services Registered

Comment:
Retrieve Employee Agreement related reports Registered
Comment:
Assign responsibility for the Investor Enrollment
service Registered

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Retrieve Hedge Fund Administrative Plan related
reports Registered
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Record activity details/information against the
Contribution Analysis Registered
Comment:
Assign responsibility for and activate the Market
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Retrieve Business Unit Finance Analysis related
reports Registered

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Amend the configuration arrangements/parameters
governing the Credit & Margins Strategy Registered
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Request a service under the IT Systems Platform
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Comment:
Retrieve Securities Clearing & Settlement
Transaction related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Procurement Administrative Plan Registered
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Request access to a Liquidity Risk Model
Specification Registered
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Terminate all or some part of the Service Provider
Agreement Registered

Comment:
Retrieve Employee Analysis related reports Registered

Comment:
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Administrative Plan Registered
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Terminate all or some part of the Information Feed
Agreement Registered

Comment:
Terminate all or some part of the Market Asset
Valuation Model Specification Registered

Comment:
Amend the configuration arrangements/parameters
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Retrieve Product/Service Discount Assessment
related reports Registered
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Update tasks or elements of the Building
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Record activity details/information against the
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Update work tasks and activity details for the
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Request access to a Production Risk Model
Specification Registered

Comment:
Retrieve IT System Assessment related reports Registered

Comment:
Update elements of the Repo Transaction Registered

Comment:
Request a service under the Bank Guarantee Registered
Comment:
Assign responsibility for and activate the eTrading
Workbench Operating Session Registered
Comment:
Record activity details/information against an
ongoing IT System Assessment evaluation Registered
Comment:
Subscribe to Private Placement Product
Arrangement notification services Registered
Comment:
Record activity details/information against the
Counterparty Administrative Plan Registered

Comment:
Update elements of the Public Offering Registered
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Retrieve Procurement Administrative Plan related
reports Registered

Update details of an active customer precedent

record Registered
Comment:
Request a service under the Trading Position
Management Plan Registered
Comment:
Assign responsibility for and activate the Program
Trading Operating Session Registered
Comment:
Subscribe to Program Trading Operating Session
notification services Registered
Comment:
Obtain authorization for some action under the IT
System Assessment Registered
Comment:
Record activity details/information against the
Factoring Registered

Comment:
Retrieve Corporate Treasury Analysis related
reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Tax Administration Management Plan Registered
Comment:
Update tasks or elements of the Information Feed
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Comment:
Subscribe to Financial Instrument Registration
notification services Registered
Comment:
Record activity details/information against the
Building Portfolio Analysis Registered

Comment:
Subscribe to Quant Model Specification notification
services Registered
Comment:
Subscribe to Economic Capital Analysis notification
services Registered
Comment:
Amend the configuration arrangements/parameters
governing the Trade Matching Operating Session Registered

Comment:
Retrieve Public Offering Product Arrangement
related reports Registered

Comment:
Terminate all or some part of the Brokered Product
Management Plan Registered

Comment:
Retrieve Corporate Partner Relationship
Management Plan related reports Registered
Comment:
Subscribe to Business Unit Accounting Account/Log
notification services Registered

Comment:
Update work tasks and activity details for the
Corporate Events Procedure Registered
Comment:
Request a service under the Channel Portfolio
Analysis Registered
Comment:
Request a service under the eTrading Workbench
Operating Session Registered
Comment:
Execute a transaction or task under the Program
Trading Operating Session Registered

Initiate a trust services fulfillment arrangement Registered

Comment:
Execute a transaction or task under the Market
Trade Reporting Operating Session Registered

Comment:
Amend the configuration arrangements/parameters
governing the Enterprise Communication
Management Plan Registered

Comment:
Update elements of the Employee Allocation Registered
Comment:
Retrieve Employee Access Assessment related
reports Registered
Comment:
Execute a task under the Financial Compliance
Procedure Registered

Comment:
Terminate all or some part of the Unit Trust
Administrative Plan Registered

Comment:
Terminate all or some part of the Trade Finance Registered

Comment:
Check/verify compliance with Customer Proposition
Agreement related checks/assessments Registered
Comment:
Subscribe to Trade Matching Operating Session
notification services Registered

Comment:
Retrieve Branch Location Administrative Plan
related reports Registered
Comment:
Record activity details/information against the
Branch Network Management Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Enterprise Strategy Registered
Comment:
Record activity details/information against the
Corporate Events Procedure Registered
Comment:
Record activity details/information against the
Product Sales Support Administrative Plan Registered

Comment:
Retrieve Asset & Liability Portfolio Analysis related
reports Registered
Comment:
Record activity details/information against the
Branch Network Analysis Registered
Comment:
Assign responsibility for the Unit Trust
Administrative Plan Registered
Comment:
Update tasks or elements of the Hedge Fund
Administrative Plan Registered

Comment:
Record activity/usage details/information against
the Corporate Policy Specification Registered
Comment:
Request a service under the Bearer Document
Transaction Registered
Comment:
Record activity details/information against the
Information Feed Switch Administrative Plan Registered
Comment:
Record activity details/information against the
Financial Instrument Directory Registered
Comment:
Assign responsibility for the Information Feed
Switch Administrative Plan Registered

Comment:
Retrieve Factoring Product Arrangement related
reports Registered

Comment:
Update elements of the Letter Of Credit Transaction Registered

Comment:
Amend the configuration arrangements/parameters
governing the Unit Trust Administrative Plan Registered
Comment:
Assign responsibility for and activate the Trading
Desk Operating Session Registered
Comment:
Request a service under the Building Portfolio
Analysis Registered
Comment:
Update tasks or elements of the Counterparty
Administrative Plan Registered
Comment:
Assign responsibility for the Hedge Fund
Administrative Plan Registered
Comment:
Amend the configuration arrangements/parameters
governing the Archive Operating Session Registered

Provisional
Comment:
Request a service under the Product/Service
Discount Assessment Registered

Comment:
Terminate all or some part of the Production Risk
Model Specification Registered

Comment:
Retrieve Trading Model Specification related reports Registered

Comment:
Record activity/usage details/information against
the Production Risk Model Specification Registered

Comment:
Amend the configuration arrangements/parameters
governing the Program Trading Operating Session Registered

Comment:
Retrieve Market Trade Reporting Operating Session
related reports Registered

Comment:
Terminate all or some part of the IT Systems
Platform Operating Session Registered
Comment:
Assign responsibility for and activate the
Counterparty Credit Risk Measurement Registered
Comment:
Check/verify compliance with Security Compliance
related checks/assessments Registered
Comment:
Subscribe to Market Making Product Arrangement
notification services Registered
Comment:
Amend the configuration arrangements/parameters
governing the Employee Benefits Administrative
Plan Registered

Comment:
Retrieve Liquidity Risk Model Specification related
reports Registered
Comment:
Check/verify compliance with Information Feed
Agreement related checks/assessments Registered

Comment:
Initiate a Information Feed Agreement Registered
Comment:
Record activity details/information against the
Trading Credit Position Measurement Registered
Comment:
Record activity details/information against the
Employee Analysis Registered
Comment:
Assign responsibility for and activate the Internal
Network Operating Session Registered
Comment:
Initiate Factoring Product Arrangement Registered

Comment:
Subscribe to Marketing & Sales Strategy notification
services Registered

Comment:
Terminate all or some part of the Market Risk Model
Specification Registered

Comment:
Retrieve Quotation Procedure related reports Registered
Comment:
Record activity details/information against the
Building Administrative Plan Registered
Comment:
Assign responsibility for the Human Resources
Strategy Registered

Comment:
Assign responsibility for the Employee Analysis Registered

Comment:
Retrieve Building Maintenance Agreement related
reports Registered
Comment:
Record activity details/information against the
Market Trade Reporting Operating Session Registered

Retrieve service product fulfillment arrangement

related reports Registered

Comment:
Request a service under the Market Making Registered
Comment:
Record activity details/information against the
Credit & Margins Strategy Registered

Comment:
Retrieve Information Feed Operating Session
related reports Registered
Comment:
Subscribe to Security Compliance Procedure
notification services Registered
Comment:
Assign responsibility for the Employee Travel &
Expenses Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Mutual Fund Administrative Plan Registered
Comment:
Record activity details/information against the
Products & Services Strategy Registered

Comment:
Create/register a Contribution Model Specification Registered
Comment:
Initiate a Traded Position Transaction Registered
Comment:
Amend the configuration arrangements/parameters
governing the Corporate Events Procedure Registered

Comment:
Retrieve Unit Trust Administrative Plan related
reports Registered

Comment:
Activate the IT System Assessment service Registered
Comment:
Record activity details/information against the IT
Systems Platform Operating Session Registered
Comment:
Initiate Lock Box Product Arrangement Registered

Comment:
Retrieve Help Desk Operating Session related
reports Registered
Comment:
Record activity details/information against the
Human Resources Strategy Registered
Comment:
Execute a transaction or task under the Help Desk
Operating Session Registered

Comment:
Record activity/usage details/information against
the Market Asset Valuation Model Specification Registered
Comment:
Request a service under the Limit & Exposure
Management Plan Registered

Comment:
Retrieve Trade Finance Product Arrangement
related reports Registered

Comment:
Request a service under the Quotation Procedure Registered

Comment:
Retrieve Security Compliance Assessment related
reports Registered
Comment:
Amend the configuration arrangements/parameters
governing the Branch Network Analysis Registered

Comment:
Update work tasks and activity details for the
Employee Payroll Procedure Registered
Comment:
Subscribe to Hedge Fund Administrative Plan
notification services Registered

Comment:
Retrieve Information Feed Agreement related
reports Registered
Comment:
Assign responsibility for the Employee Benefits
Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Marketing & Sales Strategy Registered
Comment:
Record activity details/information against the ATM
Network Management Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Channel Portfolio Analysis Registered
Comment:
Update tasks or elements of the Development
Environment Administrative Plan Registered

Comment:
Retrieve Trade Matching Operating Session related
reports Registered
Comment:
Request a service under the Letter Of Credit
Transaction Registered
Comment:
Request a service under the Market Trade
Reporting Operating Session Registered
Comment:
Execute a task against the active Traded Position
Transaction Registered
Comment:
Retrieve Contribution Analysis related reports Registered
Comment:
Terminate all or some part of the Customer
Proposition Agreement Registered

Comment:
Request a service under the Business Unit Strategy Registered

Comment:
Activate the Employee Access Assessment service Registered
Comment:
Obtain authorization for some action under the
Human Resources Strategy Registered

Comment:
Subscribe to Customer Proposition Agreement
notification services Registered
Comment:
Record activity details/information against an
ongoing Employee Certification Assessment
evaluation Registered
Comment:
Record activity details/information against the
Utilities Administrative Plan Registered

Comment:
Request access to a Market Risk Model Specification Registered
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Initiate Market Making Product Arrangement Registered

Comment:
Retrieve Credit & Margins Strategy related reports Registered
Comment:
Execute a transaction or task under the Archive
Operating Session Registered

Comment:
Register a new Financial Instrument Registered
Comment:
Request a service under the Corporate Partner
Relationship Management Plan Registered
Comment:
Request a service under the Information Feed
Agreement Registered
Comment:
Record activity details/information against the
Hedge Fund Administrative Plan Registered
Comment:
Record activity details/information against the
Mutual Fund Administrative Plan Registered

Comment:
Terminate all or some part of the Branch Location
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Comment:
Amend the configuration arrangements/parameters
governing the Information Feed Operating Session Registered

Comment:
Retrieve Economic Capital Analysis related reports Registered

Comment:
Retrieve SubCustodian Agreement related reports Registered
Comment:
Request a service under the Servicing Issue
Procedure Registered
Comment:
Request a service under the Information Feed
Switch Administrative Plan Registered
Comment:
Subscribe to Employee Payroll Procedure
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Comment:
Subscribe to Servicing Issue Procedure notification
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Record information against a delinquency process

(e.g. received payment) Registered
Comment:
Record activity details/information against the
Brokered Product Management Plan Registered
Comment:
Record activity details/information against the
Alliance Partner Relationship Management Plan Registered
Comment:
Retrieve Corporate Finance Services Product
Arrangement related reports Registered

Comment:
Request access to a Corporate Policy Specification Registered

Comment:
Amend the configuration arrangements/parameters
governing the Security Compliance Procedure Registered

Comment:
Terminate all or some part of the Business
Operation Risk Model Specification Registered

Comment:
Subscribe to Operational Risk Model Specification
notification services Registered
Comment:
Subscribe to Corporate Treasury Analysis
notification services Registered

Comment:
Execute a task under the Public Offering Registered
Comment:
Create/register a Operational Risk Model
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Comment:
Assign responsibility for and activate the IT
Systems Platform Operating Session Registered

Comment:
Retrieve Private Placement Product Arrangement
related reports Registered
Comment:
Record activity details/information against the
Market Asset Valuation Procedure Registered

Comment:
Amend the configuration arrangements/parameters
governing the Financial Compliance Procedure Registered
Comment:
Initiate Project Finance Product Arrangement Registered
Comment:
Request a service under the Traded Position
Transaction Registered

Comment:
Initiate a Service Provider Agreement Registered

Comment:
Record activity/usage details/information against
the Operational Risk Model Specification Registered

Comment:
Amend the configuration arrangements/parameters
governing the Security Trading Fails Management
Plan Registered

Comment:
Subscribe to Supplier Agreement notification
services Registered

Comment:
Terminate all or some part of the Procurement
Administrative Plan Registered
Comment:
Request a service under the Branch Network
Analysis Registered

Comment:
Request a service under the Private Placement Registered
Comment:
Assign responsibility for and activate the Trade
Matching Operating Session Registered

Comment:
Amend the configuration arrangements/parameters
governing the Financial Statements Analysis Registered

Comment:
Retrieve Market Asset Valuation Model Specification
related reports Registered
Comment:
Subscribe to Building Services Administrative Plan
notification services Registered
Comment:
Update elements of the Operational Risk Model
Specification Registered
Comment:
Request a service under the Hedge Fund
Administrative Plan Registered

Comment:
Execute a task under the Factoring Registered

Comment:
Update work tasks and activity details for the
Quotation Procedure Registered
Comment:
Amend the configuration arrangements/parameters
governing the IT Systems Platform Operating
Session Registered

Comment:
Update elements of the Traded Position Transaction Registered

Comment:
Terminate all or some part of the Bank Guarantee
Fulfillment Registered
Comment:
Obtain authorization for some action under the
Security Compliance Assessment Registered

Retrieve delinquency processing report Registered

Comment:
Check/verify compliance with SubCustodian
Agreement related checks/assessments Registered

Assign responsibility for the employee directory Registered

Comment:
Assign responsibility for the Limit & Exposure
Management Plan Registered
Comment:
Assign responsibility for the Mutual Fund
Administrative Plan Registered
Comment:
Assign responsibility for the Trading Position
Management Plan Registered

Comment:
Retrieve Security Trading Fails Management Plan
related reports Registered

Comment:
Retrieve Corporate Events Procedure related
reports Registered
Comment:
Request a service under the Financial Network
Gateway Analysis Registered
Comment:
Subscribe to Recruitment Procedure notification
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Comment:
Subscribe to Bearer Document Transaction
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Comment:
Request a service under the Asset & Liability
Portfolio Analysis Registered

Comment:
Retrieve Counterparty Credit Risk Measurement
related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Limit & Exposure Management Plan Registered

Comment:
Update elements of the Bank Guarantee Registered

Comment:
Update work tasks and activity details for the
Account Reconciliation Procedure Registered

Provisional

Comment:
Execute a task under the Trade Finance Registered
Comment:
Subscribe to Project Finance Product Arrangement
notification services Registered
Comment:
Record activity details/information against the
Marketing & Sales Strategy Registered

Comment:
Request a service under the Public Offering Registered
Comment:
Assign responsibility for the Utilities Administrative
Plan Registered

Comment:
Record activity details/information against the
Enterprise Continuity Assurance Management Plan Registered

Comment:
Subscribe to Enterprise Communication
Management Plan notification services Registered

Comment:
Execute a task under the Servicing Issue Procedure Registered

Comment:
Terminate all or some part of the Trading Position
Management Plan Registered
Comment:
Request access to a Business Operation Risk Model
Specification Registered
Comment:
Assign responsibility for the Fixed Asset Register
Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Trading Position Management Plan Registered
Comment:
Terminate all or some part of the Trading Credit
Position Measurement Registered
Comment:
Assign responsibility for the Branch Network
Analysis Registered

Comment:
Initiate a Customer Proposition Agreement Registered
Comment:
Retrieve IT System Operating Session related
reports Registered
Comment:
Execute a task under the Security Compliance
Procedure Registered

Provisional
Comment:
Assign responsibility for the Enterprise Billing &
Payments Procedure Registered

Comment:
Terminate all or some part of the ATM Network
Management Plan Registered

Comment:
Update elements of the Factoring Registered
Comment:
Record activity details/information against the
Recruitment Procedure Registered

Comment:
Request access to a Quant Model Specification Registered

Subscribe to service product fulfillment

arrangement notification services Registered
Comment:
Request a service under the Financial Instrument
Directory Registered

Comment:
Amend the configuration arrangements/parameters
governing the Help Desk Operating Session Registered
Comment:
Request a service under the Security Compliance
Assessment Registered
Comment:
Execute a transaction or task under the eTrading
Workbench Operating Session Registered
Comment:
Subscribe to Building Portfolio Analysis notification
services Registered

Execute a customer contact/chasing exchange

(automated) Registered
Comment:
Subscribe to Service Provider Agreement
notification services Registered

Comment:
Retrieve Employee Allocation related reports Registered

Record activity details/information against the

service product fulfillment arrangement Registered

Comment:
Update elements of the Mergers & Acquisition Registered

Comment:
Subscribe to Liquidity Risk Model Specification
notification services Registered
Comment:
Assign responsibility for the Building Services
Administrative Plan Registered

Comment:
Subscribe to Market Risk Model Specification
notification services Registered
Comment:
Record activity details/information against the
Employee Travel & Expenses Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Office Equipment Maintenance
Agreement Registered
Comment:
Subscribe to Factoring Product Arrangement
notification services Registered
Comment:
Subscribe to IT System Operating Session
notification services Registered

Comment:
Retrieve Financial Statements Analysis related
reports Registered
Comment:
Retrieve Security Compliance Procedure related
reports Registered
Comment:
Subscribe to Business Unit Finance Analysis
notification services Registered

Comment:
Request a service under the Supplier Agreement Registered

Record activity details/information against the trust

services fulfillment arrangement Registered

Comment:
Retrieve IT Systems Platform Operating Session
related reports Registered

Comment:
Retrieve Archive Operating Session related reports Registered

Comment:
Subscribe to Security Trading Fails Management
Plan notification services Registered
Comment:
Request a service under the Corporate Finance
Services Registered
Comment:
Obtain authorization for some action under the
Employee Certification Assessment Registered
Comment:
Assign responsibility for the Branch Location
Administrative Plan Registered

Comment:
Terminate all or some part of the Corporate Finance
Services Registered
Comment:
Request a service under the Mutual Fund
Administrative Plan Registered

Provisional
Comment:
Retrieve Quant Model Specification related reports Registered

Comment:
Subscribe to ATM Network Management Plan
notification services Registered

Comment:
Retrieve Securities Allocation Transaction related
reports Registered

Comment:
Create/register a Market Risk Model Specification Registered
Comment:
Update tasks or elements of the Product Sales
Support Administrative Plan Registered

Comment:
Retrieve Enterprise Billing & Payments Procedure
related reports Registered
Comment:
Subscribe to Mergers & Acquisition Product
Arrangement notification services Registered

Comment:
Request a service under the Investor Enrollment Registered
Comment:
Execute a transaction or task under the IT Systems
Platform Operating Session Registered
Comment:
Request access to a Operational Risk Model
Specification Registered

Provisional

Execute a customer contact/chasing exchange

(automated) Provisional

Record activity/feedback against an active customer

precedent record Provisional
Comment:
Request a service under the Merchant Relationship
Agreement Registered
Comment:
Record activity details/information against the
Employee Payroll Procedure Registered
Comment:
Assign responsibility for and activate the IT System
Operating Session Registered

Comment:
Assign responsibility for the Contribution Analysis Registered
Comment:
Assign responsibility for the Office Equipment
Administrative Plan Registered
Comment:
Amend the configuration arrangements/parameters
governing the Security Compliance Assessment
service Registered

Comment:
Execute a task under the Market Making Registered
Comment:
Update tasks or elements of the Utilities
Administrative Plan Registered

Record activity/feedback against an active customer

precedent record Registered

Comment:
Execute a task under the Private Placement Registered
Comment:
Request a service under the Unit Trust
Administrative Plan Registered
Comment:
Record activity details/information against the
Trading Position Management Plan Registered

Comment:
Register a new Employee Registered

Comment:
Retrieve Financial Control Assessment related
reports Registered
Comment:
Request service under the Employee Access
Assessment Registered
Comment:
Request a service under the Asset & Liability
Portfolio Administrative Plan Registered

Comment:
Update elements of the Quant Model Specification Registered
Comment:
Update tasks or elements of the Procurement
Administrative Plan Registered

Comment:
Update elements of the Employee Directory Registered
Comment:
Obtain authorization for some action under the
Product/Service Discount Assessment Registered
Comment:
Record activity details/information against the
Account Reconciliation Procedure Registered

Comment:
Terminate all or some part of the Trade Matching
Operating Session Registered
Comment:
Update tasks or elements of the Business Unit
Budget Administrative Plan Registered
Comment:
Subscribe to Employee Benefits Administrative Plan
notification services Registered

Comment:
Terminate all or some part of the Alliance Partner
Relationship Management Plan Registered
Comment:
Request a service under the Procurement
Administrative Plan Registered

Comment:
Assign responsibility for the Quotation Procedure Registered

Comment:
Request a service under the IT System Deployment
Development Plan Registered
Comment:
Assign responsibility for the Financial Statements
Analysis Registered
Comment:
Subscribe to Trade Finance Product Arrangement
notification services Registered
Comment:
Subscribe to Quotation Procedure notification
services Registered

Comment:
Retrieve Alliance Partner Relationship Management
Plan related reports Registered
Comment:
Subscribe to Financial Compliance Procedure
notification services Registered
Comment:
Initiate a Credit/Charge Card Billing Transaction Registered
Comment:
Record activity details/information against the
Building Services Administrative Plan Registered

Comment:
Terminate all or some part of the Internal Network
Operating Session Registered
Comment:
Subscribe to Development Environment
Administrative Plan notification services Registered

Comment:
Terminate all or some part of the Correspondent
Bank Relationship Management Plan Registered

Comment:
Terminate all or some part of the Fixed Asset
Register Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Utilities Administrative Plan Registered
Comment:
Request access to a Market Asset Valuation Model
Specification Registered
Comment:
Subscribe to IT Systems Platform Operating Session
notification services Registered
Comment:
Terminate all or some part of the Supplier
Agreement Registered

Comment:
Request a service under the Service Provider
Agreement Registered

Comment:
Retrieve Bearer Document Transaction related
reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Investor Enrollment service Registered

Comment:
Subscribe to Brokered Product Management Plan
notification services Registered

Record information against a delinquency process

(e.g. received payment) Provisional
Comment:
Amend the configuration arrangements/parameters
governing the Product/Service Discount Assessment
service Registered

Comment:
Record activity/usage details/information against
the Contribution Model Specification Registered
Comment:
Subscribe to Letter Of Credit Transaction
notification services Registered

Comment:
Terminate all or some part of the Development
Environment Administrative Plan Registered

Comment:
Retrieve Enterprise Strategy related reports Registered

Retrieve customer precedent record report Registered

Comment:
Record activity details/transaction information
against the Business Unit Accounting Account/Log Registered

Comment:
Retrieve Trading Credit Position Measurement
related reports Registered
Comment:
Amend the configuration arrangements/parameters
governing the Counterparty Credit Risk
Measurement Registered
Comment:
Amend the configuration arrangements/parameters
governing the Employee Travel & Expenses
Administrative Plan Registered
Comment:
Assign responsibility for the Market Asset Valuation
Procedure Registered

Comment:
Update elements of the Service Provider Agreement Registered

Comment:
Retrieve Asset & Liability Portfolio Administrative
Plan related reports Registered
Comment:
Request a service under the Internal Network
Operating Session Registered
Comment:
Amend the configuration arrangements/parameters
governing the Employee Certification Assessment
service Registered
Comment:
Activate the Employee Certification Assessment
service Registered

Comment:
Create a IT System Deployment Development Plan Registered

Comment:
Execute a task under the Bank Guarantee Registered
Comment:
Assign responsibility for the Business Unit Finance
Analysis Registered
Comment:
Amend the configuration arrangements/parameters
governing the Interest Rate Gap Risk Analysis Registered

Comment:
Request a service under the Employee Agreement Registered
Comment:
Obtain authorization for some action under the
Financial Control Assessment Registered

Request a workstep/decision against an active

customer precedent record Provisional
Comment:
Record activity details/information against the
Business Unit Strategy Registered
Comment:
Assign responsibility for the Channel Portfolio
Analysis Registered

Comment:
Check/verify compliance with Merchant Relationship
Agreement related checks/assessments Registered

Comment:
Terminate all or some part of the Market Making Registered

Comment:
Amend the configuration arrangements/parameters
governing the Building Portfolio Analysis Registered

Comment:
Amend the configuration arrangements/parameters
governing the Employee Allocation service Registered
Comment:
Terminate all or some part of the Counterparty
Credit Risk Measurement Registered
Comment:
Subscribe to Financial Network Gateway Analysis
notification services Registered

Comment:
Record activity details/information against the
Building Maintenance Agreement Registered
Comment:
Obtain authorization for some action under the
Organization Strategy Registered

Comment:
Terminate all or some part of the Program Trading
Operating Session Registered
Comment:
Assign responsibility for the Financial Compliance
Procedure Registered

Comment:
Request a service under the Factoring Registered

Comment:
Terminate all or some part of the Enterprise
Communication Management Plan Registered

Execute a task under the trust services fulfillment

arrangement Registered
Comment:
Subscribe to Counterparty Credit Risk Measurement
notification services Registered
Comment:
Request a service under the Employee Payroll
Procedure Registered

Comment:
Retrieve Branch Network Management Plan related
reports Registered

Comment:
Update elements of the Trade Finance Registered
Comment:
Request a service under the Counterparty
Administrative Plan Registered
Comment:
Request a service under the Correspondent Bank
Relationship Management Plan Registered
Comment:
Assign responsibility for the Tax Administration
Management Plan Registered
Comment:
Record activity details/information against the
Employee Benefits Administrative Plan Registered
Comment:
Retrieve Letter Of Credit Transaction related
reports Registered
Comment:
Record activity details/information against the Fixed
Asset Register Administrative Plan Registered

Comment:
Request a service under the Mergers & Acquisition Registered
Comment:
Request a service under the Information Feed
Operating Session Registered
Comment:
Record activity details/information against the
Security Trading Fails Management Plan Registered

Comment:
Retrieve Organization Strategy related reports Registered
Comment:
Execute a task against the active Credit/Charge
Card Billing Transaction Registered

Comment:
Amend the configuration arrangements/parameters
governing the Trading Credit Position Measurement Registered

Comment:
Retrieve Servicing Issue Procedure related reports Registered
Comment:
Subscribe to Business Unit Budget Administrative
Plan notification services Registered

Comment:
Subscribe to Business Operation Risk Model
Specification notification services Registered

Comment:
Subscribe to Business Unit Strategy notification
services Registered
Comment:
Retrieve Information Feed Switch Administrative
Plan related reports Registered
Comment:
Assign responsibility for the Office Equipment
Maintenance Agreement Registered

Comment:
Update elements of the Market Risk Model
Specification Registered
Comment:
Request a service under the Securities Clearing &
Settlement Transaction Registered
Comment:
Amend the configuration arrangements/parameters
governing the Development Environment
Administrative Plan Registered

Comment:
Record activity/usage details/information against
the Market Risk Model Specification Registered
Comment:
Initiate Trade Finance Product Arrangement Registered
Comment:
Assign responsibility for the Alliance Partner
Relationship Management Plan Registered
Comment:
Subscribe to Branch Network Analysis notification
services Registered
Comment:
Record activity details/information against the IT
Systems Strategy Registered
Comment:
Check/verify compliance with Product/Service
Discount related checks/assessments Registered
Comment:
Obtain authorization for some action under the
Employee Access Assessment Registered
Comment:
Retrieve Business Operation Risk Model
Specification related reports Registered
Comment:
Assign responsibility for the Interest Rate Gap Risk
Analysis Registered

Comment:
Retrieve Building Portfolio Analysis related reports Registered
Comment:
Request a service under the Building Administrative
Plan Registered

Comment:
Retrieve Repo Transaction related reports Registered
Comment:
Assign responsibility for the Credit & Margins
Strategy Registered
Comment:
Record activity details/information against the
Mergers & Acquisition Registered

Comment:
Retrieve Recruitment Procedure related reports Registered
Comment:
Assign responsibility for the Business Unit Budget
Administrative Plan Registered
Comment:
Subscribe to Help Desk Operating Session
notification services Registered
Comment:
Subscribe to Financial Statements Analysis
notification services Registered

Comment:
Assign responsibility for the Enterprise Strategy Registered
Comment:
Assign responsibility for the Employee Payroll
Procedure Registered
Comment:
Subscribe to Counterparty Administrative Plan
notification services Registered

Comment:
Retrieve Brokered Product Management Plan
related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the IT System Assessment service Registered
Comment:
Record activity details/information against the
Enterprise Communication Management Plan Registered

Comment:
Update work tasks and activity details for the
Servicing Issue Procedure Registered

Comment:
Retrieve Products & Services Strategy related
reports Registered

Comment:
Assign responsibility for the IT Systems Strategy Registered
Comment:
Subscribe to Public Offering Product Arrangement
notification services Registered

Comment:
Retrieve Syndicate Enrollment related reports Registered

Comment:
Subscribe to Employee Analysis notification services Registered

Comment:
Retrieve Internal Network Operating Session
related reports Registered
Comment:
Subscribe to Enterprise Billing & Payments
Procedure notification services Registered
Comment:
Request a service under the Securities Allocation
Transaction Registered
Comment:
Amend the configuration arrangements/parameters
governing the Building Administrative Plan Registered

Comment:
Retrieve Human Resources Strategy related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the ATM Network Management Plan Registered

Comment:
Retrieve Credit/Charge Card Billing Transaction
related reports Registered
Comment:
Assign responsibility for the Asset & Liability
Portfolio Administrative Plan Registered

Comment:
Update elements of the Information Feed
Agreement Registered
Comment:
Request a service under the Employee Benefits
Administrative Plan Registered
Comment:
Record activity details/information against the Tax
Administration Management Plan Registered
Comment:
Assign responsibility for the Enterprise Continuity
Assurance Management Plan Registered

Comment:
Terminate all or some part of the Security Trading
Fails Management Plan Registered
Comment:
Request a service under the Alliance Partner
Relationship Management Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Financial Network Gateway Analysis Registered
Comment:
Terminate all or some part of the Information Feed
Operating Session Registered

Comment:
Request a service under the Syndicate Enrollment Registered

Update details of an active delinquency process Registered

Comment:
Execute a task under the Account Reconciliation
Procedure Registered

Comment:
Update elements of the Supplier Enrollment Registered

Comment:
Request a service under the Employee Analysis Registered

Initiate a remittance transaction Registered

Comment:
Terminate all or some part of the Factoring Registered
Comment:
Request a service under the IT System Operating
Session Registered
Comment:
Update tasks or elements of the Office Equipment
Administrative Plan Registered
Comment:
Assign responsibility for the ATM Network
Management Plan Registered

Comment:
Create/register a Trading Model Specification Registered

Comment:
Update elements of the Business Operation Risk
Model Specification Registered
Comment:
Update elements of the Business Unit Accounting
Account/Log Registered
Comment:
Retrieve Interest Rate Gap Risk Analysis related
reports Registered

Update work tasks and activity details for the

service product fulfillment arrangement Registered

Comment:
Retrieve Supplier Agreement related reports Registered
Comment:
Activate the Security Compliance Assessment
service Registered

Comment:
Terminate all or some part of the Building
Administrative Plan Registered

Subscribe to trust services fulfillment arrangement

notification services Registered

Comment:
Subscribe to Trading Model Specification notification
services Registered

Comment:
Update work tasks and activity details for the
Recruitment Procedure Registered

Comment:
Amend the configuration arrangements/parameters
governing the Correspondent Bank Relationship
Management Plan Registered
Comment:
Amend the configuration arrangements/parameters
governing the Employee Training Administrative
Plan Registered

Comment:
Retrieve Marketing & Sales Strategy related reports Registered
Comment:
Request a service under the Building Services
Administrative Plan Registered
Comment:
Record activity details/information against the
Corporate Treasury Analysis Registered
Comment:
Record activity details/information against the
Financial Network Gateway Analysis Registered

Comment:
Amend the configuration arrangements/parameters
governing the IT Systems Strategy Registered
Comment:
Assign responsibility for the Branch Network
Management Plan Registered

Comment:
Subscribe to Information Feed Agreement
notification services Registered
Comment:
Record activity details/information against the
Trading Desk Operating Session Registered
Comment:
Update tasks or elements of the Employee Travel &
Expenses Administrative Plan Registered

Comment:
Terminate all or some part of the Employee
Training Administrative Plan Registered

Comment:
Terminate all or some part of the Trading Model
Specification Registered
Comment:
Request a service under the Corporate Treasury
Analysis Registered

Comment:
Record activity details/information against the
Correspondent Bank Relationship Management Plan Registered
Comment:
Request a service under the Utilities Administrative
Plan Registered

Comment:
Execute a task under the Project Finance Registered
Comment:
Retrieve Product Sales Support Administrative Plan
related reports Registered
Comment:
Subscribe to Utilities Administrative Plan notification
services Registered

Comment:
Retrieve Business Unit Budget Administrative Plan
related reports Registered

Comment:
Request a service under the IT Systems Strategy Registered

Comment:
Amend the configuration arrangements/parameters
governing the Brokered Product Management Plan Registered
Comment:
Request a service under the Credit/Charge Card
Billing Transaction Registered

Comment:
Request a service under the Repo Transaction Registered

Comment:
Subscribe to Tax Administration Management Plan
notification services Registered

Comment:
Terminate all or some part of the Business Unit
Accounting Account/Log Registered
Comment:
Record activity details/information against the
Financial Statements Analysis Registered
Comment:
Record activity details/information against the
Market Making Registered

Comment:
Request a service under the Office Equipment
Maintenance Agreement Registered
Comment:
Retrieve Employee Travel & Expenses
Administrative Plan related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Syndicate Enrollment service Registered

Comment:
Execute a task under the Mergers & Acquisition Registered

Comment:
Retrieve Correspondent Bank Relationship
Management Plan related reports Registered
Comment:
Update tasks or elements of the Mutual Fund
Administrative Plan Registered
Comment:
Amend the configuration arrangements/parameters
governing the Asset & Liability Portfolio
Administrative Plan Registered

Comment:
Update elements of the Production Risk Model
Specification Registered
Comment:
Record activity details/information against the
Branch Location Administrative Plan Registered
Comment:
Subscribe to Lock Box Product Arrangement
notification services Registered

Comment:
Update elements of the Supplier Agreement Registered
Comment:
Assign responsibility for the Employee Training
Administrative Plan Registered

Comment:
Provide a Employee Allocation Registered
Comment:
Execute a task under the Market Asset Valuation
Procedure Registered

Comment:
Update elements of the Liquidity Risk Model
Specification Registered
Comment:
Record activity details/information against the
Archive Operating Session Registered
Comment:
Assign responsibility for the Security Compliance
Procedure Registered

Comment:
Subscribe to Enterprise Continuity Assurance
Management Plan notification services Registered

Comment:
Amend the configuration arrangements/parameters
governing the Servicing Issue Procedure Registered

Comment:
Terminate all or some part of the Counterparty
Administrative Plan Registered
Comment:
Record activity details/information against the Asset
& Liability Portfolio Analysis Registered

Comment:
Retrieve Trading Desk Operating Session related
reports Registered

Comment:
Record activity/usage details/information against
the Liquidity Risk Model Specification Registered

Comment:
Terminate all or some part of the Employee
Benefits Administrative Plan Registered

Comment:
Retrieve Project Finance Product Arrangement
related reports Registered
Comment:
Record activity details/information against the
eTrading Workbench Operating Session Registered

Comment:
Retrieve Account Reconciliation Procedure related
reports Registered

Request a service under the service product

fulfillment arrangement Registered
Comment:
Assign responsibility for and activate the Help Desk
Operating Session Registered
Comment:
Check/verify compliance with Employee Access
related checks/assessments Registered

Comment:
Terminate all or some part of the Building Services
Administrative Plan Registered

Subscribe to customer precedents procedure

notification services Registered
Comment:
Request a service under the Financial Statements
Analysis Registered

Comment:
Update elements of the Securities Clearing &
Settlement Transaction Registered

Comment:
Amend the configuration arrangements/parameters
governing the Asset & Liability Portfolio Analysis Registered

Comment:
Create/register a Quant Model Specification Registered
Comment:
Request a service under the Trade Matching
Operating Session Registered
Comment:
Request a service under the Enterprise Billing &
Payments Procedure Registered

Comment:
Record activity/utilization details/information
against the Employee Allocation Registered
Request a customer contact/chasing action
(workflow) Registered

Comment:
Update work tasks and activity details for the
Financial Compliance Procedure Registered

Comment:
Amend the configuration arrangements/parameters
governing the Recruitment Procedure Registered
Comment:
Execute a task against the active Securities
Allocation Transaction Registered
Comment:
Request a service under the Product Sales Support
Administrative Plan Registered
Comment:
Request a service under the Archive Operating
Session Registered

Comment:
Request a service under the Organization Strategy Registered

Comment:
Retrieve IT System Deployment Development Plan
related reports Registered
Comment:
Update tasks or elements of the Asset & Liability
Portfolio Administrative Plan Registered
Comment:
Subscribe to Channel Portfolio Analysis notification
services Registered

Comment:
Terminate all or some part of the Tax
Administration Management Plan Registered
Comment:
Subscribe to Traded Position Transaction
notification services Registered
Comment:
Assign responsibility for the Corporate Partner
Relationship Management Plan Registered
Comment:
Terminate all or some part of the Private Placement Registered
Comment:
Request a service under the Financial Control
Assessment Registered

Comment:
Amend the configuration arrangements/parameters
governing the Economic Capital Analysis Registered

Record information against a delinquency process

(e.g. received payment) Provisional
Comment:
Record activity details/information against the
Employee Training Administrative Plan Registered

Comment:
Retrieve Building Services Administrative Plan
related reports Registered

Comment:
Amend the configuration arrangements/parameters
governing the Counterparty Administrative Plan Registered

Comment:
Amend the configuration arrangements/parameters
governing the Account Reconciliation Procedure Registered

Comment:
Amend the configuration arrangements/parameters
governing the Human Resources Strategy Registered

Comment:
Subscribe to Corporate Partner Relationship
Management Plan notification services Registered
Comment:
Assign responsibility for the Corporate Events
Procedure Registered
Comment:
Subscribe to Corporate Finance Services Product
Arrangement notification services Registered
Comment:
Check/verify compliance with Employee Agreement
related checks/assessments Registered
Comment:
Amend the configuration arrangements/parameters
governing the Hedge Fund Administrative Plan Registered

Comment:
Initiate a SubCustodian Agreement Registered

Update details of an active customer precedent

record Provisional
Comment:
Assign responsibility for the Security Trading Fails
Management Plan Registered
Comment:
Subscribe to Credit/Charge Card Billing Transaction
notification services Registered
Comment:
Assign responsibility for the Syndicate Enrollment
service Registered

Comment:
Retrieve Market Making Product Arrangement
related reports Registered
Comment:
Subscribe to Office Equipment Administrative Plan
notification services Registered
Allowable Pre States Allowable Post States
(a.k.a Preconditions) (a.k.a. Postconditions)
Agreement-expired Agreement-expired
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Inactive In-processing

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified
In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

In-operation In-operation
In-operation-qualified In-operation-qualified

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-concluded Fulfillment-concluded
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Unassigned Administration-allocated

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

NA Execution-ongoing

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-concluded Fulfillment-concluded
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Managed-under-review Managed-under-review
Under-management Under-management

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-suspended Operation-suspended
Active-enrollment Active-enrollment

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Assigned-strategy-pending
Strategy-in-force
Strategy-suspended
Strategy-under-review Assigned-strategy-pending

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Agreement-in-force Agreement-expired
Agreement-update-pending Agreement-update-pending

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-operation In-operation
In-operation-qualified In-operation-qualified

Managed-under-review Managed-under-review
Under-management Under-management

In-proceissing-qualified In-proceissing-qualified
In-processing In-processing

Inactive In-processing
In-processing In-processing
In-processing-qualified In-processing-qualified

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Analysis-active Analysis-active
Analysis-concluded Analysis-concluded
Analysis-update-pending Analysis-update-pending

Agreement-in-force
NA Agreement-Pending

Agreement-in-force Agreement-in-force
Agreement-update-pending Agreement-update-pending

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-concluded Fulfillment-concluded
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Unassigned Assigned-strategy-pending

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended
Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Agreement-in-force Agreement-in-force
Agreement-update-pending Agreement-update-pending

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended
Enrollment-service-concluded Enrollment-service-concluded

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration
 Agreement-in-force
NA Agreement-Pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

In-processing In-processing
In-processing-qualified In-processing-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified

Inactive Fulfillment-services-active

In-processing In-processing
In-processing-qualified In-processing-qualified

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended
Enrollment-service-concluded Enrollment-service-concluded
Administered-under-review Administered-under-review
Under-administration Under-administration

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Unassigned Administration-allocated

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

In-operation In-operation
In-operation-qualified In-operation-qualified

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration
Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Tracking-active Tracking-active
Tracking-suspended Tracking-suspended
Tracking-under-analysis Tracking-under-analysis

Unassigned Assigned-strategy-pending

In-operation In-operation
In-operation-qualified In-operation-qualified

Inactive Tracking-active

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Maintenance-pending-in-use Maintenance-pending-in-use
Maintenance-pending-inactive Maintenance-pending-inactive
Maintenance-service-active Maintenance-service-active
Repair-completed-in-use Repair-completed-in-use
Under-repair Under-repair

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending
Directory-expired Directory-expired
Directory-suspended Directory-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending
Inactive Assessment-active

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Design-active-suspended
Design-in-force
Design-inactive-suspended Design-active-suspended
Design-pending Design-expired
Design-registered Design-inactive-suspended
Design-under-review Design-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Assessment-active Assessment-active
Assessment-concluded Assessment-concluded
Assessment-update-pending Assessment-update-pending
Inactive Inactive

Maintenance-pending-in-use Maintenance-pending-in-use
Maintenance-pending-inactive Maintenance-pending-inactive
Maintenance-service-active Maintenance-service-active
Repair-completed-in-use Repair-completed-in-use
Under-repair Under-repair

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

NA Execution-ongoing

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified
Monitoring-active Monitoring-active
Monitoring-update-pending Monitoring-update-pending

Analysis-active Analysis-active
Analysis-concluded Analysis-concluded
Analysis-update-pending Analysis-update-pending

Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Design-active-suspended
Design-in-force
Design-inactive-suspended Design-active-suspended
Design-pending Design-expired
Design-registered Design-inactive-suspended
Design-under-review Design-under-review

Agreement-in-force
NA Agreement-Pending

Administered-under-review Administered-under-review
Under-administration Under-administration

Inactive Analysis-active

Analysis-active Analysis-active
Analysis-concluded Analysis-concluded
Analysis-update-pending Analysis-update-pending
Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Design-in-force Design-in-force
Design-under-review Design-under-review

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Unassigned Assigned-Business Plan-pending

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Design-in-force Design-in-force
Design-under-review Design-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending
Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

NA Design-registered

Administered-under-review Administered-under-review
Under-administration Under-administration

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Agreement-in-force Agreement-expired
Agreement-update-pending Agreement-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending
Maintenance-pending-in-use Maintenance-pending-in-use
Maintenance-pending-inactive Maintenance-pending-inactive
Maintenance-service-active Maintenance-service-active
Repair-completed-in-use Repair-completed-in-use
Under-repair Under-repair

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review Administered-under-review
Under-administration Under-administration

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

In-processing In-processing
In-processing-qualified In-processing-qualified

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

In-operation In-operation
In-operation-qualified In-operation-qualified

Inactive Fulfillment-services-active

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

NA Design-registered

NA Design-registered

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended

Inactive Analysis-active

Managed-under-review Managed-under-review
Under-management Under-management

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

NA Execution-ongoing

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Administered-under-review Administered-under-review
Under-administration Under-administration

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified

Managed-under-review Managed-under-review
Under-management Under-management

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Inactive Maintenance-service-active

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending
Managed-under-review Managed-under-review
Under-management Under-management

Agreement-expired Agreement-expired
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Agreement-in-force Agreement-expired
Agreement-update-pending Agreement-update-pending

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

In-processing In-processing
In-processing-qualified In-processing-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-suspended Operation-suspended

In-proceissing-qualified In-proceissing-qualified
In-processing In-processing

In-operation In-operation
In-operation-qualified In-operation-qualified

NA Execution-ongoing

NA Design-registered
Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Inactive Fulfillment-services-active

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

In-processing In-processing
In-processing-qualified In-processing-qualified

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Inactive Analysis-active
Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

In-operation In-operation
In-operation-qualified In-operation-qualified

Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Tracking-active Tracking-active
Tracking-expired Tracking-expired
Tracking-suspended Tracking-suspended
Tracking-under-analysis Tracking-under-analysis

Inactive In-processing

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending
In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Unassigned Assigned-strategy-pending

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Agreement-expired Agreement-expired
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
 Resource-pool-active-available
Inactive Resources-fully-assigned

Inactive Assessment-active

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration

Managed-under-review Managed-under-review
Under-management Under-management

Inactive In-processing

Administered-under-review Administered-under-review
Under-administration Under-administration

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Managed-under-review Managed-under-review
Under-management Under-management

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

In-operation In-operation
In-operation-qualified In-operation-qualified
Assigned-strategy-pending Assigned-Strategy-pending
Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Resource-pool-active-available Resource-pool-active-available
Resources-fully-assigned Resources-fully-assigned
Resources-revocated Resources-revocated

Unassigned Administration-allocated

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Design-active-suspended
Design-in-force
Design-inactive-suspended Design-active-suspended
Design-pending Design-expired
Design-registered Design-inactive-suspended
Design-under-review Design-under-review

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

In-operation In-operation
In-operation-qualified In-operation-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-suspended Operation-suspended

Assigned-strategy-pending
Strategy-in-force
Strategy-suspended
Strategy-under-review Assigned-strategy-pending
Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Unassigned Assigned-Business Plan-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-suspended Operation-suspended

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Assigned-strategy-pending
Strategy-in-force
Strategy-suspended
Strategy-under-review Assigned-strategy-pending

Design-active-suspended
Design-in-force
Design-inactive-suspended Design-active-suspended
Design-pending Design-expired
Design-registered Design-inactive-suspended
Design-under-review Design-under-review

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration
Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-operation In-operation
In-operation-qualified In-operation-qualified

Execution-concluded Execution-concluded
Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Unassigned In-operation

Managed-under-review Managed-under-review
Under-management Under-management

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Inactive Active-enrollment
In-processing In-processing
In-processing-qualified In-processing-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Monitoring-active Monitoring-active
Monitoring-update-pending Monitoring-update-pending

In-operation In-operation
In-operation-qualified In-operation-qualified

Monitoring-active Monitoring-active
Monitoring-update-pending Monitoring-update-pending

In-operation In-operation
In-operation-qualified In-operation-qualified

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Managed-under-review Managed-under-review
Under-management Under-management

Unassigned Assigned-strategy-pending

Administered-under-review Administered-under-review
Under-administration Under-administration

Inactive Fulfillment-services-active
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Inactive Analysis-active

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Directory-inactive Directory-active

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending
Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

NA Design-registered

Unassigned Administration-allocated

Assigned-strategy-pending Assigned-Strategy-pending
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NA Design-registered

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Processing-suspended Processing-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Unassigned Administration-allocated

Managed-under-review Managed-under-review
Under-management Under-management

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

In-processing In-processing
In-processing-qualified In-processing-qualified

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Design-in-force Design-in-force
Design-under-review Design-under-review

Unassigned Administration-allocated

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Monitoring-active
Monitoring-update-pending Monitoring-concluded

Inactive Analysis-active

Agreement-in-force
NA Agreement-Pending
In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Inactive In-processing

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Design-in-force Design-in-force
Design-under-review Design-under-review

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-suspended Operation-suspended

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

In-operation In-operation
In-operation-qualified In-operation-qualified

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Resource-pool-active-available Resource-pool-active-available
Resources-fully-assigned Resources-fully-assigned
Resources-pool-service-concluded Resources-pool-service-concluded
Resources-revocated Resources-revocated

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Unassigned Administration-allocated

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

Maintenance-pending-in-use Maintenance-pending-in-use
Maintenance-pending-inactive Maintenance-pending-inactive
Maintenance-service-active Maintenance-service-active
Repair-completed-in-use Repair-completed-in-use
Under-repair Under-repair

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-operation In-operation
In-operation-qualified In-operation-qualified

Analysis-active Analysis-active
Analysis-concluded Analysis-concluded
Analysis-update-pending Analysis-update-pending
In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Assessment-active Assessment-active

Unassigned Administration-allocated

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration
Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Execution-concluded Execution-concluded
Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

NA Design-registered

Administered-under-review Administered-under-review
Under-administration Under-administration

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Active-enrollment Active-enrollment

In-operation In-operation
In-operation-qualified In-operation-qualified

Design-in-force Design-in-force
Design-under-review Design-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified

Unassigned In-operation

Inactive Analysis-active

Unassigned Administration-allocated

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Administered-under-review Administered-under-review
Under-administration Under-administration

In-processing In-processing
In-processing-qualified In-processing-qualified

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Administered-under-review Administered-under-review
Under-administration Under-administration

Managed-under-review Managed-under-review
Under-management Under-management

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

Assessment-active Assessment-active
Assessment-concluded Assessment-concluded
Assessment-update-pending Assessment-update-pending
Inactive Inactive

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending
Administered-under-review Administered-under-review
Under-administration Under-administration

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

Directory-active Directory-active
Directory-active-item-pending Directory-active-item-pending

Assessment-active Assessment-active

In-proceissing-qualified In-proceissing-qualified
In-processing In-processing

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review Administered-under-review
Under-administration Under-administration

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Inactive In-processing

Development-concluded-in-use
Development-pending-acceptance Development-concluded-in-use
Development-pending-deployment Development-pending-acceptance
Development-required-use- Development-pending-deployment
suspended Development-required-use-suspended
Development-scheduled Development-scheduled
Under-development Under-development
Inactive Analysis-active

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-processing In-processing
In-processing-qualified In-processing-qualified

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

In-processing In-processing
In-processing-qualified In-processing-qualified

NA Execution-ongoing

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Design-in-force Design-in-force
Design-under-review Design-under-review

In-operation In-operation
In-operation-qualified In-operation-qualified
Agreement-in-force Agreement-expired
Agreement-update-pending Agreement-update-pending

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Execution-concluded Execution-concluded
Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

In-processing In-processing
In-processing-qualified In-processing-qualified

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended
Tracking-active Tracking-active
Tracking-under-analysis Tracking-under-analysis

Monitoring-active Monitoring-active
Monitoring-concluded Monitoring-concluded
Monitoring-update-pending Monitoring-update-pending

Monitoring-active Monitoring-active
Monitoring-update-pending Monitoring-update-pending

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Inactive In-processing

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Inactive Assessment-active

Development-required-use-suspended
Development-scheduled-in-use
NA Under-development

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Inactive Analysis-active
Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Assessment-active Assessment-active

In-processing In-processing
In-processing-qualified In-processing-qualified

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Inactive Analysis-active

Agreement-in-force Agreement-in-force
Agreement-update-pending Agreement-update-pending

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Resource-pool-active-available Resource-pool-active-available
Resources-fully-assigned Resources-fully-assigned
Resources-revocated Resources-revocated

Monitoring-active
Monitoring-update-pending Monitoring-concluded

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Maintenance-pending-in-use Maintenance-pending-in-use
Maintenance-pending-inactive Maintenance-pending-inactive
Maintenance-service-active Maintenance-service-active
Repair-completed-in-use Repair-completed-in-use
Under-repair Under-repair
Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Inactive In-processing

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Monitoring-active Monitoring-active
Monitoring-update-pending Monitoring-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Managed-under-review Managed-under-review
Under-management Under-management

Unassigned Assigned-Business Plan-pending

Administered-under-review Administered-under-review
Under-administration Under-administration
Execution-concluded Execution-concluded
Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-operation In-operation
In-operation-qualified In-operation-qualified

Managed-under-review Managed-under-review
Under-management Under-management

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Monitoring-active Monitoring-active
Monitoring-update-pending Monitoring-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review
Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Inactive Maintenance-service-active

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Inactive Fulfillment-services-active

Unassigned Assigned-Business Plan-pending

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Assessment-active Assessment-active
Design-active-suspended Design-active-suspended
Design-expired Design-expired
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-registered Design-registered
Design-under-review Design-under-review

Inactive Analysis-active

Analysis-active Analysis-active
Analysis-concluded Analysis-concluded
Analysis-update-pending Analysis-update-pending

Administered-under-review Administered-under-review
Under-administration Under-administration

Execution-concluded Execution-concluded
Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

Unassigned Assigned-strategy-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

Unassigned Administration-allocated

In-operation In-operation
In-operation-qualified In-operation-qualified

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Unassigned Assigned-strategy-pending

Inactive In-processing
Administered-under-review Administered-under-review
Under-administration Under-administration

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Managed-under-review Managed-under-review
Under-management Under-management

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

Unassigned Assigned-strategy-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended
Enrollment-service-concluded Enrollment-service-concluded

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Execution-concluded Execution-concluded
Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

Unassigned Administration-allocated

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Administered-under-review Administered-under-review
Under-administration Under-administration

Managed-under-review Managed-under-review
Under-management Under-management

Unassigned Assigned-Business Plan-pending

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Managed-under-review Managed-under-review
Under-management Under-management

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending
 In-operation-qualified
In-operation Operation-concluded
In-operation-qualified Operation-suspended

Active-enrollment Active-enrollment

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

In-proceissing-qualified In-proceissing-qualified
In-processing In-processing

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

NA Execution-ongoing

Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

In-operation In-operation
In-operation-qualified In-operation-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration

Unassigned Assigned-Business Plan-pending

NA Design-registered

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

Tracking-active Tracking-active
Tracking-under-analysis Tracking-under-analysis
Analysis-active Analysis-active
Analysis-concluded Analysis-concluded
Analysis-update-pending Analysis-update-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Agreement-expired Agreement-expired
Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Inactive Assessment-active

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Assigned-strategy-pending Assigned-Strategy-pending
Strategy-concluded Strategy-concluded
Strategy-in-force Strategy-in-force
Strategy-suspended Strategy-suspended
Strategy-under-review Strategy-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration
Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Assigned-strategy-pending
Strategy-in-force
Strategy-suspended
Strategy-under-review Assigned-strategy-pending

Unassigned Assigned-Business Plan-pending

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

In-operation In-operation
In-operation-qualified In-operation-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Design-active-suspended
Design-in-force
Design-inactive-suspended Design-active-suspended
Design-pending Design-expired
Design-registered Design-inactive-suspended
Design-under-review Design-under-review

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Managed-under-review Managed-under-review
Under-management Under-management

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active
Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-suspended Management-suspended
Under-management Under-management

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Tracking-active
Tracking-suspended Tracking-expired
Tracking-under-analysis Tracking-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Maintenance-pending-in-use Maintenance-pending-in-use
Maintenance-pending-inactive Maintenance-pending-inactive
Maintenance-service-active Maintenance-service-active
Repair-completed-in-use Repair-completed-in-use
Under-repair Under-repair
Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Active-enrollment Active-enrollment
Active-enrollment-suspended Active-enrollment-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Management-concluded Management-concluded
Management-suspended Management-suspended
Under-management Under-management

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

Administered-under-review Administered-under-review
Under-administration Under-administration

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Agreement-in-force Agreement-in-force
Agreement-Pending Agreement-Pending
Agreement-update-pending Agreement-update-pending

Unassigned Administration-allocated

Resource-pool-active-available Resource-pool-active-available
Resources-revocated Resources-revocated
In-processing In-processing
In-processing-qualified In-processing-qualified

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-inactive-suspended Design-inactive-suspended
Design-pending Design-pending
Design-under-review Design-under-review

In-operation In-operation
In-operation-qualified In-operation-qualified

Inactive In-processing

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

In-operation In-operation
In-operation-qualified In-operation-qualified
Operation-concluded Operation-concluded
Operation-suspended Operation-suspended

Design-active-suspended Design-active-suspended
Design-in-force Design-in-force
Design-under-review Design-under-review

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-concluded Fulfillment-concluded
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended
In-operation In-operation
In-operation-qualified In-operation-qualified

In-proceissing-qualified In-proceissing-qualified
In-processing In-processing
Processing-concluded Processing-concluded
Processing-suspended Processing-suspended

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Unassigned In-operation

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Administered-under-review
Administration-allocated Administered-under-review
Administration-suspended Administration-concluded
Under-administration Administration-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified
Execution-suspended Execution-suspended

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

NA Design-registered

In-operation In-operation
In-operation-qualified In-operation-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified

Resource-pool-active-available Resource-pool-active-available
Resources-fully-assigned Resources-fully-assigned
Resources-revocated Resources-revocated
In-processing In-processing
In-processing-qualified In-processing-qualified

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration

In-operation In-operation
In-operation-qualified In-operation-qualified

Strategy-in-force Strategy-in-force
Strategy-under-review Strategy-under-review

Development-concluded-in-use
Development-pending-acceptance Development-concluded-in-use
Development-pending-deployment Development-pending-acceptance
Development-required-in-use Development-pending-deployment
Development-required-use- Development-required-in-use
suspended Development-required-use-suspended
Development-scheduled Development-scheduled
Under-development Under-development

Administered-under-review Administered-under-review
Under-administration Under-administration

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

Managed-under-review
Management-suspended Managed-under-review
Under-management Management-suspended

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Unassigned Assigned-Business Plan-pending

 Fulfillment-active-qualified
Fulfillment-active-qualified Fulfillment-concluded
Fulfillment-services-active Fulfillment-suspended

Assessment-active Assessment-active
Assessment-update-pending Assessment-update-pending

Analysis-active Analysis-active
Analysis-update-pending Analysis-update-pending

In-processing In-processing
In-processing-qualified In-processing-qualified

Administered-under-review Administered-under-review
Under-administration Under-administration

Administered-under-review Administered-under-review
Administration-allocated Administration-allocated
Administration-concluded Administration-concluded
Administration-suspended Administration-suspended
Under-administration Under-administration

Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

In-proceissing-qualified In-proceissing-qualified
In-processing In-processing
Processing-suspended Processing-suspended

Assigned-strategy-pending
Strategy-in-force
Strategy-suspended
Strategy-under-review Assigned-strategy-pending

Assigned-plan-pending Assigned-plan-pending
Managed-under-review Managed-under-review
Under-management Under-management

Inactive In-processing

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-services-active Fulfillment-services-active

Agreement-in-force Agreement-in-force
Agreement-update-pending Agreement-update-pending
Administered-under-review Administered-under-review
Administration-suspended Administration-suspended
Under-administration Under-administration

Agreement-in-force
NA Agreement-Pending

In-processing In-processing
In-processing-qualified In-processing-qualified
Processing-suspended Processing-suspended

Unassigned Assigned-Business Plan-pending

Execution-ongoing Execution-ongoing
Execution-qualified Execution-qualified

Inactive Active-enrollment

Fulfillment-active-qualified Fulfillment-active-qualified
Fulfillment-concluded Fulfillment-concluded
Fulfillment-services-active Fulfillment-services-active
Fulfillment-suspended Fulfillment-suspended

Administered-under-review Administered-under-review
Under-administration Under-administration
 Output Parame

Identification

UpCR Update details of a customer contact

ReBQ Retrieve details about a staff operations

related deployment task or deliverable
UpCR Update properties of an active current
account
CaBQ Capture Capture activity or event related
information

UpCR Update details of an allocation

ExBQ Execute an automated withdrawal against a
consumer loan
UpBQ Update a campaign candidate list (or
selection criteria)
UpBQ Update details relating to Transaction
Reversal

ReBQ Retrieve details about any aspect of

Maintenance and Access Administration

ReBQ Retrieve details about inbound payments

CaBQ Capture product transaction reports (push
from fulfillment)

ReCR Retrieve details about any aspect of

Credit/Charge Card Financial Capture Transaction
InBQ Initiate the evaluation impact of a trial
transaction
EcBQ Accept, Reject etc. the device allocation
terms
GrBQ Obtain permission to act in relation to
Statement
ReBQ Retrieve details about the data improvement
activities
UpBQ Update details of service fees for an advisory
session

ReCR Retrieve details about a corporate loan

CoCR Control event tracking for the customer (e.g.
suspend)
EcBQ Accept, verify, etc. aspects of Financial
Transaction Initiation processing
UpBQ Update a fee or penalty transaction booked
against the account
RqBQ Request manual intervention or a decision
with respect to Structuring

CrBQ Create a bank contact

ReBQ Retrieve details about any aspect of
Troubleshooting
CaBQ Provide transaction records as required to
support regulatory enquiry
RqBQ Request manual intervention or a decision
with respect to Distribution Planning
EvCR Evaluate a proposed interactive transaction
for authorization
InBQ Initiate payment processing against the card
collections account
InBQ Initiate an outbound eBranch connection
ReBQ Retrieve details about a sales specialist
support assignment

UpBQ Update details of a survey execution task

InCR Instantiate a new Credit Risk Model
Specification
UpCR Update details about a card case
ReBQ Retrieve details about any aspect of
Inventory Provisioning
UpCR Update details of a card transaction
authorization assessment
ReBQ retrieve details about a collateral allocation
as part of the customer position
UpCR Update details of an offer procedure

ReCR Retrieve details about any aspect of Product

Inventory Distribution Administrative Plan

UpBQ Update details about an issued device

CaBQ Capture IT Policies and Guidelines activity or
event related information
ReBQ Retrieve details about the contact center
activity analysis
ReBQ Retrieve details about any aspect of
Receivables Evaluation
UpBQ Update details of the collateral allocation
ReCR Retrieve details about any aspect of
Product/Customer Combination Assessment
ExBQ Execute tasks within a browsing session
(e.g. extract data)
RqBQ Request manual intervention or a decision
with respect to Assurance
UpBQ Update performance analysis related
information

InCR Initiate profile state monitoring for a party

UpCR Update the settings and notification
arrangements for a position
ReBQ Retrieve details about any aspect of Transfer
Pricing

RqCR Request manual intervention or a decision

with respect to Leasing Item Administrative Plan

InBQ Instantiate a new Document Handling

CrBQ Create customer incident reporting capability

(initialize the capability)
ReBQ Retrieve details about any aspect of
Remediation

InCR Initiate a disbursement

ExBQ Execute a settlement transaction against the
account
CoBQ Control a customer interaction (e.g.
suspend)
ReBQ Retrieve details about case handling
RqBQ Request manual intervention in a servicing
related deployment task
ExBQ Execute an automated action for survey
execution (e.g. present survey in context to a
matched customer)
RqBQ Request manual intervention in development
(e.g. prospect contact)
EcBQ Accept, verify, reject etc. an allocation

UpCR Update details of a disbursement

ReBQ Retrieve details about customer precedent
maintenance
CaBQ Capture usage reports for a customer
behavior model
RqBQ Request manual intervention in a sales and
marketing related deployment task
UpBQ Update the legal terms for a sales product
agreement
ReBQ Retrieve details about a consumer loan
repayment
CoCR Control the processing of Direct Debit
Arrangement
ReCR Retrieve details about any aspect of
Commission Transaction
CaBQ Capture Capacity Planning and Resilience
activity or event related information

ReBQ Retrieve details about a loan fees

ReBQ Retrieve details about any aspect of
Transaction Authorization

InCR Initiate a payment order procedure

RqCR Request manual intervention or a decision
with respect to Leasing Arrangement
UpBQ Update details of an outbound
correspondence item
UpBQ Update details of a customer campaign
portfolio assessment

ReBQ Retrieve details about any aspect of

Employment Related Procedures and Guidelines
ReBQ Retrieve details about any aspect of Safe
Keeping
EcBQ Accept, reject etc. a sales and marketing
related task of the deployment

UpBQ Update details relating to Transfer Pricing

ReBQ Retrieve details about usage entries in the
location directory
RqBQ Request manual intervention in unit
performance analysis (e.g. provide mitigating
details to qualify an assessment)

UpBQ Update details relating to Oversight

ReBQ Retrieve details about any aspect of
Financial Market Insight

ExBQ Trigger an account sweep transaction

ReBQ Retrieve details about a customer interaction
session
EcBQ Accept, verify, etc. aspects of Transfer
Pricing processing
ReBQ Retrieve details about customer campaign
performance assessment activity
ReCR Retrieve details about a consumer advisory
session
EvCR Start a legal assessment action
ReCR Retrieve details about the correspondence
session
RqBQ Request manual intervention with a service
request (e.g. arbitration)

UpBQ Update details of case restructuring tasks

ReBQ Retrieve details about any aspect of
Oversight
CrBQ Create/instigate a supporting segment
initiative

UpBQ Update details relating to Organization

ReBQ Retrieve details about any aspect of
Information Architecture
ReCR Retrieve details about a customer behavior
model
UpBQ Update captured internal status details for
an issued device

UpBQ Update details of an existing account lien

ExBQ Execute an automated action against the DD
Mandate (e.g. test proposed payment)
UpBQ Update details about customer survey
analysis
ReBQ Retrieve product or service servicing details
from the catalog

UpCR Update the product/service eligibility record

(e.g. for newly sold products)

InBQ Set up an account lien

ReBQ Retrieve relationship management event
details
InBQ Instantiate a new Context Criteria
ReBQ Retrieve details about any aspect of Clearing
and Settlement
ReBQ Retrieve details about any aspect of Global
Reference Data
ReBQ Retrieve details about a payment transaction
funds available
EvBQ Establish the regulatory terms for a broker
agreement
RqCR Request manual intervention for an
evaluation (e.g. customize analysis request)
ExCR Execute an automated task (e.g. statistical
analysis)
ReCR Retrieve details about a customer position
ReBQ Retrieve details about any aspect of Capacity
Planning and Resilience

ReCR Retrieve details about any aspect of Reward

Points Transaction

ReBQ Retrieve details about any aspect of

Operational Security Procedures and Guidelines
RqCR Request manual intervention to an active
assessment (e.g. change test make-up)
ReBQ Retrieve details about any aspect of Product
and Service issue Analysis

UpBQ Update details of an active case assessment

RqCR Request manual intervention or a decision
with respect to Direct Debit Arrangement
EvBQ Evaluate customer authenticity using
biometrics
ReBQ Retrieve details about the consolidation
analysis of a card case

InBQ Instantiate a new Transaction Reversal

ExCR Execute an automated action on an active

assessment (e.g. provide additional data)
UpCR Update details relating to Central Cash
Allocation

CaBQ Capture fraud event details

EcCR Accept, verify, etc. aspects of Asset
Securitization Transaction processing
InCR Initiate investment portfolio management
activity for a customer
RqCR Request manual intervention or a decision
with respect to Financial Market Analysis
UpBQ Update details of the customer mandate
UpCR Update details of a card clearing processing
batch
RqBQ Request manual intervention in a production
support related deployment task
ReBQ Retrieve details about a batch of card
transactions
UpCR Update details of a payment transaction
instruction
ReBQ Retrieve details about any aspect of Product
and Service Planning
RqBQ Request manual intervention in the contact
center performance analysis (e.g. revise
projections)
EcBQ Accept, verify, reject etc. an assigned secret
question
EcBQ Accept, reject etc. a proposed market order
market trade

UpBQ Update details of the ECM/DCM prospectus

UpBQ Update details of a scheduled item
assignment
ReCR Retrieve details about customer segment
analysis activity

ReBQ Retrieve details about issued cheques

CoCR Control the processing of Leasing
Arrangement

InBQ Initiate transaction capture at the POS

InCR Initiate an open item procedure

GrCR Obtain authorization grant for the
authorization (may qualify allowed use)

GrCR Grant access under the third party mandate

UpBQ Update details relating to Projection and
Allocation

EvCR Start a compliance evaluation assessment

ReBQ Retrieve details about a specific customer
behavior insight
ReBQ Retrieve details about a party qualification
procedure
UpBQ Update details about a tax optimization
advisory session
CaBQ Provide feedback relating to a sales support
assignment

ReBQ Retrieve details about any aspect of

Company Mission and Policies
EcBQ Accept, verify, etc. aspects of Financial
Document Handling processing
ReBQ Retrieve details of the regulatory compliance
assessment

ReBQ Retrieve details about an active account lien

UpBQ Update details relating to Financial Market
Insight
UpBQ Update details relating to Redemption

RqCR Request manual intervention or a decision

with respect to Fiduciary Relationship Arrangement
RqBQ Request manual intervention or a decision
with respect to Inventory Provisioning
UpBQ Update details for the restrictions in the
agreement
CaBQ Capture Technology Infrastructure activity or
event related information
ReBQ Retrieve details about any aspect of
Securities Reporting

ExBQ Execute an available automated action for

Capture and Classification
ExCR Execute an automated task for credit state
(e.g. auto refresh)

InBQ Instantiate a new Customer Negotiation

InBQ Instantiate a new Billing

ReBQ Retrieve details about a browsing session

RqBQ Request manual intervention or a decision
with respect to Testing
ReBQ Retrieve details about any aspect of Product
Eligibility
InCR Instantiate a new Virtual Accounts
Arrangement

InCR Initiate a new card account

EcBQ Accept, reject etc. aspects of the testing
specification
CaBQ Capture details relating to the testing
specification activity (e.g. log work effort and
output)
CrCR Create a collateral asset administrative plan
for a new item
EcBQ Accept, verify, etc. aspects of Fees
processing
CaCR Capture Product Inventory Distribution
Administrative Plan activity or event related
information
GrCR Obtain permission to act in relation to
Employee Commission Agreement
GrCR Obtain grant authority to act under the terms
of the investment agreement
RqBQ Request access to an analist for an active
diagnosis
RqCR Request manual intervention in a
deployment project
EcBQ Accept, reject, verify etc. an active case
write-down

ReCR Retrieve details about a fraud model

UpBQ Update details for case handling
InBQ Initiate a batch of card transaction (initiated
at merchant location)
RqBQ Request a negotiation for an active recovery
case
CoBQ Control an automated contact (e.g.
terminate)
EcCR Accept, verify, etc. aspects of Central Cash
Allocation processing

ReBQ Retrieve details about any aspect of Fees

CoBQ Control the handling of the customer
mandate (e.g. suspend)

InCR Initiate a fraud case

RqBQ Request changes or improvements to the
specification
ReBQ Retrieve details about any aspect of
Dividends and Interest

InBQ Instantiate a new Withdrawals

InBQ Initiate a batch transaction POS capture

ReBQ Retrieve details about a card collections
assignment

InBQ Instantiate a new IT Policies and Guidelines

ReBQ Retrieve details about any aspect of
Registration

ReCR Retrieve details about a bank relationship

plan and associated activity
ReBQ Retrieve details about any aspect of
Valuation

InBQ Initiate maintenance activity for an

intellectual property asset

UpBQ Update details of a troubleshooting plan item

RqBQ Request manual intervention or a decision

with respect to Distribution Vehicle Administration
ReBQ Retrieve details about a campaign execution
task

EcCR Accept, reject, verify etc. an eligibility

assessment
ReCR Retrieve details about any aspect of
Merchandising Loan Arrangement

InBQ Instantiate a new Direct Debit

ReBQ Retrieve details about the internal
publication task

ReBQ Retrieve details about a loan withdrawal

CaBQ Capture status measures for a monitored
party

ExBQ Execute the processing of a corporate action

RqCR Request manual intervention or a decision
with respect to Internal Audit Assessment

UpBQ Update details relating to Expiration

ReBQ Retrieve details about any aspect of Review,

Refinement and Editing

EcBQ Accept or reject testing results

EcBQ Accept, verify, etc. aspects of Development

Tooling and Environment processing
RqBQ Request manual intervention in a session
(e.g. obtain estimated exposures)
InCR Initiate a customer workbench operating
session

InBQ Instantiate a new Distribution

CaBQ Capture Company Mission and Policies

activity or event related information

InCR Instantiate a new Internal Audit Assessment

ReBQ Retrieve details about a contact center
assignment
UpCR Update details relating to Direct Debit
Arrangement
EcCR Accept, reject, etc. a customer campaign
specification
InCR Instantiate a new Fiduciary Relationship
Arrangement
InBQ Instantiate a new Financial Document
Handling
UpBQ Update details for a valuation
ReCR Retrieve information about a savings account
- either standard canned reports or selected
instance attribute values
CrBQ Create a brand troubleshooting action

RqBQ Request manual intervention for a specific

customer behavior insight (e.g. re-calculate)
InCR Instantiate a new Compliance Reporting
Administrative Plan
ReBQ Retrieve details about fees applied to an
account
InBQ Initiate an inbound ACH transaction batch
handling

InBQ Instantiate a new Tracking and Allocation

ReCR Retrieve details about any aspect of ATM
Network Operating Session
CoCR Control the execution of a customer
campaign (e.g. suspend)
CaCR Capture Compliance Reporting
Administrative Plan activity or event related
information
UpCR Update details for an active financial
transaction log, including reflecting an account
block (this is managed by the fulfillment SD)
InBQ Initialize a payment transaction (can be
single or repeating)

InBQ Instantiate a new Payment Tracking

ReCR Retrieve details about any aspect of Special
Pricing Conditions Directory Entry

EcBQ Accept or verify a reconciliation task

RqCR Request manual intervention in a session
(e.g. expand coverage)
InBQ Initiate campaign execution analysis (results
in delivery of the analysis)
EcCR Accept, verify, etc. aspects of Branch
Location Management Plan processing
EcCR Accept, verify, etc. aspects of Regulatory &
Legal Authority Relationship Management Plan
processing

InBQ Instantiate a new Debt Factoring

ReBQ Retrieve consolidated transaction details for
a settlement procedure
EcBQ Accept, verify, etc. aspects of Payments
processing
EcCR Accept, verify, etc. aspects of Cash
Distribution Procedure processing
ReBQ Request manual intervention in campaign
analysis (e.g. collate work product)
InBQ Initiate a servicing session (from within an
active contact)
EcBQ Accept, reject, verify, etc. product
performance analysis

ReBQ Retrieve details about a password evaluation

UpBQ Update details of an operational term
arrangement
RqBQ Request manual intervention for the service
(e.g. request a usage profile change)
UpCR Update properties of an active corporate
current account
ReCR Retrieve details about any aspect of
Compliance Reporting Administrative Plan

UpCR Update details about the log

ReBQ Retrieve details about any aspect of Funds
Available Check

ReCR Retrieve details about a payment transaction

CoCR Control the processing of an agreement (e.g.
terminate)

UpBQ Update details relating to Assurance

ReCR Retrieve product or service details from the
catalog
ReBQ Retrieve details of the compliance
assessment
ReCR Retrieve details about any aspect of Global
Standard Specification
ReBQ Retrieve details about customer bank
relations entries in the directory
ReBQ Retrieve payment processing details for a
settlement procedure
ReBQ Retrieve details about a servicing related
deployment task or deliverable
GrCR Obtain permission to act in relation to
Product and Service Assessment

RqCR Request manual intervention to the plan

ReBQ Retrieve details about any aspect of
Cancelled Cheque Handling
ReBQ Retrieve details about offer handling
InCR Initiate channel activity logging for a
customer
UpBQ Update details of an existing account sweep

EcCR Accept, verify, etc. aspects of Intellectual

Property Exchange Operating Session processing
RqCR Request manual intervention in an
evaluation (e.g. re-work an evaluation)

UpCR Update details of card collections processing

RqCR Execute manual intervention in an active
card collections process (e.g. schedule review)
ReCR Retrieve details about an investment
portfolio analysis

InBQ Instantiate a new Securitization

CrBQ Create an impact assessment of the
promotional event activity
ReCR Retrieve information about an active fraud
case
RqBQ Request manual intervention in a systems
related deployment task
UpCR Update details relating to Accounts
Receivable Procedure
ReBQ Retrieve details about a delinquent account
assessment
ReCR Retrieve details about the financial market
information management activity
InBQ Initiate an automated contact
UpBQ Update or augment consolidated information
to support enquiry handling
UpCR Update details of the merchant acquiring
facility

ReBQ Retrieve bank quote for a security

ExCR Execute an available automated action for
Merchandising Loan Arrangement

UpBQ Update details of an active case negotiation

ReBQ Retrieve details about a analyst review of a
transaction
EvCR Start a fraud diagnosis evaluation on a
transaction

ReBQ Retrieve details and documentation covering

product or service production deployment
EcBQ Accept, reject etc an operational term
arrangement
ReBQ Retrieve details about any aspect of Service
Scheduling
UpBQ Update details of an active case recovery
plan
UpBQ Update details relating to the sales and
marketing tasks of the deployment
ReBQ Retrieve details about a deposit or
withdrawal transaction
ReBQ Retrieve details about any aspect of
Fulfillment
ExBQ Obtain an automated refresh of customer out
of pattern behavior analysis

UpCR Update details about a card account

ReCR Retrieve details about any aspect of
Currency Exchange Transaction
ReCR Retrieve details about a party life-cycle
procedure
ExBQ Execute an automated repayment task (e.g.
trigger scheduled repayment)

CoCR Control the processing of an active corporate

deposit account (change processing status)
InBQ Initiate a campaign execution task (invoke
the campaign)
ReCR Retrieve details about customer behavior
insights
CoCR Control the processing of Fiduciary
Relationship Arrangement
ReBQ Retrieve details about customer survey
related activity
UpBQ Update details of the analysis in a customer
case

ReCR Retrieve details about an intellectual

property asset administrative plan
ReCR Retrieve information about a current account
- either standard canned reports or selected
instance attribute values
RqCR Request manual intervention (e.g. negotiate
resolution)

ReBQ Retrieve details about a linked credit plan

UpBQ Update/correct a deposit or withdrawal

transaction
EcBQ Accept, reject etc. a production related task
of the deployment
UpBQ Update submitted materials for the
underwriting decision
ReBQ Retrieve details about any aspect of
Statement
UpCR Update details for an underwriting
assessment

InCR Instantiate a new Leasing Arrangement

RgCR Register or establish a market research
viewpoint
ExCR Obtain an automated refresh of channel
activity analysis
ReCR Retrieve details about the consolidated
reports used for tax reporting
CrCR Create and invoke the prospect campaign
portfolio management plan
RqCR Request manual intervention or a decision
with respect to Credit Risk Model Specification
ReBQ Retrieve details about the resolution actions
for a customer case
ReBQ Retrieve details about product/service
handling
ReCR Retrieve details about any aspect of Leasing
Item Administrative Plan
ReBQ Retrieve details about an inbound
correspondence item

InBQ Set up an account sweep

ReCR Retrieve details about an eligibility request

EcBQ Accept, reject etc. a market trade proposed
for the portfolio
RqCR Request manual intervention or a decision
with respect to Regulatory & Legal Authority
Relationship Management Plan

RqCR Request manual intervention into an active

evaluation (e.g. consider additional input)
CoCR Control the processing of Central Cash
Allocation
ReBQ Retrieve details about an inbound financial
message
ReBQ Retrieve details about the corporate policy
terms of an agreement
RqBQ Request an ad-hoc maintenance task
(override the schedule)
ReCR Retrieve details about the customer case
handling management plan
CoCR Control the execution of a product or service
deployment project (e.g. suspend)
EvCR Evaluate product portfolio performance
(trigger the analysis)
UpBQ Update details relating to Collateral
Liquidation

UpBQ Update aspects of the testing specification

ReCR Retrieve details about any aspect of
Syndicated Loan Arrangement

UpBQ Update details relating to Pricing Terms

InBQ Instantiate a new Collateral

ReCR Retrieve details about a market order

RqBQ Request manual intervention to the
schedules (e.g. rework priorities)
ReCR Retrieve details about an active prospect
campaign
ReBQ Retrieve details about a transaction
alignment assessment
EcCR Accept, reject, verify etc. an active account
recovery case
CoCR Control an active transaction processing
arrangement (e.g. suspend)

UpBQ Update details of a transaction batch

UpCR Update details relating to Regulatory & Legal
Authority Relationship Management Plan
UpBQ Update details of a consumer loan or
restructuring activities
UpBQ Update details relating to Staff and Location
Planning

ReBQ Retrieve details about any aspect of Lien

RqBQ Request manual intervention in the capacity

plan (e.g. revise projections)
ReCR Retrieve details about the servicing resource
assignments
UpBQ Update payment details for a billing
transaction
RqCR Request manual intervention with the
administrative plan (e.g. amend plan based on
resource changes)
EvCR Set-up the operational terms agreement for
a sales product instance (this links to the
underlying base product)
UpBQ Update details of the capacity management
plan for the channel
CoCR Control the processing of Special Pricing
Conditions Directory Entry
InBQ Instantiate a new Deposits
CoCR Control credit state monitoring (e.g. high
frequency update)
CoCR Control the execution of a prospect
campaign (e.g. suspend)
EvBQ Establish the regulatory terms for a sales
product agreement
UpCr Update details of a customer campaign
specification or usage record

ReBQ Retrieve details about a card transaction

UpBQ Update details of a withdrawal from a
consumer loan

UpBQ Update details relating to Device Tracking

UpBQ Update details relating to Financial
Instrument
UpBQ Update details relating to Inventory
Allocation
ReBQ Retrieve details about any aspect of
Transaction Consolidation
CrBQ Create a maintenance task for a collateral
asset
RqBQ Request manual intervention or a decision
with respect to Business Architecture

UpBQ Update details relating to Fulfillment

UpBQ Update details relating to Bank and
Campaign Alignment
EcBQ Accept, reject, verify etc. a fee or penalty
transaction
CaBQ Capture Registration activity or event related
information
CoCR Control the customer position tracking (e.g.
suspend)
CoCR Control the processing of Technology
Standards Specification
EvCR Evaluate a card transaction authorization
assessment
ReBQ Retrieve details about a delinquent account
recovery plan
UpBQ Update details of a card transaction used in
authentication
EcBQ Accept, verify, etc. aspects of Statement
processing
ReBQ Retrieve details about a production risk
assessment
ExCR Execute an automated action against an
active bill (e.g. resubmit)
EcCR Accept, verify, reject, etc a third party
servicing mandate
ReBQ Retrieve details about any aspect of
Settlement
ReBQ Retrieve details of the specification testing
results
RqBQ Request production support for a deployed
model
InBQ Initiate/set-up corporate action processing
for the account

UpBQ Update details for the contact

EcBQ Accept, verify, etc. aspects of Tracking and
Allocation processing
EcCR Accept, reject, etc. a prospect campaign
procedure
ReBQ Retrieve details about the customer case
criterion
ReBQ Retrieve details about interest applied to a
corporate loan
ExCR Execute an automated task for a contact
(e.g. route to specialist)

ReBQ Retrieve details about a maintenance task

ReBQ Retrieve details about the payment
execution processing
CaBQ Capture Troubleshooting activity or event
related information

InCR Initiate a card clearing process

RqBQ Request manual intervention for a specific
type of analysis (e.g. adapt aspects of the
analysis)

ExCR Execute an automated action against an

active evaluation (e.g. provide additional data)
ReBQ Retrieve details about a document
evaluation
EcBQ accept or reject requirements for a fraud
model
EcBQ Accept, reject etc a consumer loan
restructuring proposal

UpBQ Update details of an active case write-down

InCR Initiate card financial settlement processing

EvCR Establish a product broker agreement
(evaluate applicable rules)
ExBQ Obtain an automated refresh of device error
detection analysis
PrBQ Provide a secret question assignment
RqCR Request manual intervention or a decision
with respect to Product Inventory Distribution
Administrative Plan

ReBQ Retrieve details of case restructuring tasks

CrCR Create/initiate a system development project

CoCR Control the processing of an active

investment account (change processing status)
RqCR Request manual intervention in the session
(e.g. change the service make-up)

ReBQ Retrieve details about any aspect of Sweep

ReBQ Retrieve product processing event details

UpBQ Update details relating to the production
tasks of the deployment
InBQ Instantiate a new Product and Service issue
Analysis
EcBQ Accept, verify, etc. aspects of Content
Development processing
InCR Instantiate a new Product/Customer
Combination Assessment
CoCR Control the processing of the merchant
acquiring facility (e.g. Suspend)
UpBQ Update the issued inventory details and
provisioning configuration or status
ReBQ Retrieve details about any aspect of
Operational and Production Procedures and
Guidelines
CoBQ Control the use of the device (e.g. suspend
from production)
UpBQ Update the corporate policy terms for a sales
product agreement
RgBQ Register a new product or service sales and
marketing details in the catalog

RqBQ Request manual intervention or a decision

with respect to Represent Bank Interests
ExBQ Execute an available automated action for
Interest

InBQ Instantiate a new Customer Liaison

ExCR Execute an available automated action for
ATM Network Operating Session
EvCR perform an evaluation of an investment
portfolio
ExBQ Get automated support for model
deployment
UpCR Update aspects of an active production
release evaluation
ReBQ Retrieve details about ACH transaction
reconciliations

InBQ Instantiate a new Issued Device

InCR Initiate a card case procedure

UpBQ User subscription details

CaBQ Capture usage details for the managed
financial information/reports

UpBQ Update details relating to Service Delivery

CaCR Capture Branch Cash Allocation activity or
event related information
UpCR Update details relating to Employee
Commission Agreement
ExCR Execute an available automated action for
Custody Arrangement
UpBQ Update details relating to Distribution
Vehicle Administration
ReCR Retrieve details about a customer master
agreement
RqBQ Request manual intervention during an
assessment (e.g. negotiate terms)
ReBQ Retrieve details about a market order
funding check
ExCR Execute an available automated action for
Collateral Asset Liquidation Procedure
RqBQ Request manual intervention to the
instrument definition (e.g. request changes for
compliance)
ReBQ Retrieve details about any aspect of
Collateral
EcBQ Accept or reject a collateral allocation
proposal
ReCR Retrieve details about a location directory
entry
UpBQ Update details relating to Check

InBQ Instantiate a new Projection and Allocation

EcCR Accept, verify, etc. aspects of Credit/Charge

Card Financial Capture Transaction processing
EcBQ Accept, reject, etc a securities deposit or
withdrawal action
ReBQ Retrieve details about bot detection analysis,
including recent results
ReBQ Retrieve details about customer fraud
analysis, including recent results

ReBQ Retrieve details and testing results

RqBQ Request manual intervention for a card
authorization (e.g. engage specialist)
RqCR Request manual intervention or a decision
with respect to Collateral Asset Liquidation
Procedure

InBQ Initiate customer product/service handling

ReBQ Retrieve servicing position assignment event
details
CoCR Control the processing of the service (e.g.
suspend)
ReBQ Retrieve details about association entries in
the directory record

ExBQ Execute a deposit or withdrawal transaction

InBQ Instantiate a new Financial Market Insight

InBQ Instantiate a new Fees

InBQ Initiate loan account restructuring

EcBQ Accept, reject etc an early maturing offer

RqBQ Request manual intervention in survey
execution (e.g. host a focus group event)
ReBQ Retrieve details about a related market
opportunity

UpCR Update details of a workbench session

UpBQ Update details of an 'executed' market trade

RqCR Request that an existing entry is updated or
revised
EcCR Accept, verify etc. aspects of a product or
service deployment project

InCR Initiate a new merchant acquiring facility

EvCR Evaluate a customer's authenticity

ExBQ Execute a fee charge against a corporate
loan
EcBQ Accept, verify, etc. aspects of Fulfillment
processing
UpBQ Update details of the card capture
transaction
EcCR Accept, verify, reject a fraud evaluation
RqBQ Request manual intervention for a service
fee transaction (e.g. request reduction)
RqBQ Request manual intervention or a decision
with respect to Service Evaluation
UpCR Update details of a proposed transaction for
authorization

CoCR Control the service session

ReBQ Retrieve details and documentation covering
model production deployment
CoCR Control the processing of Asset Securitization
Transaction
UpCR Update details about the customer's
directory entry
EcCR Accept, verify, etc. aspects of Business
Architecture Specification processing
UpBQ Update captured product processing event
details

RqCR Request manual intervention or a decision

with respect to Asset Securitization Transaction
UpCR Update details of an active customer survey
process
EcCR Accept, verify, etc. a card transaction switch
session

UpBQ Update details relating to Deposits

GrCR Obtain permission to act on/apply the
assessment (if appropriate)

EvCR Evaluate a customer's eligibility for a

product/service
RqCR Request manual intervention or a decision
with respect to Product/Customer Combination
Assessment
ExCR Execute an available automated action for
Asset Securitization Transaction
RqBQ Request manual intervention into a business
development initiative (e.g. rework the action
plan)
CaBQ Capture user feedback relating to the service
exchange
UpBQ Update details relating to Development
Tooling and Environment

UpBQ Update an early maturing request

ReBQ Retrieve details about any aspect of Maintain
Relations
UpBQ Update details relating to Interest
CaBQ Capture Organization activity or event
related information
ReCR Retrieve details and statistics relating to a
session
InCR Initiate party life-cycle processing for a new
party

ReBQ Retrieve details about positive pay check

processing

InBQ Instantiate a new Pricing Terms

RqBQ Request changes or replacement

device/inventory

RqCR Request manual intervention or a decision

with respect to Merchandising Loan Arrangement
ExBQ Execute a chargeback transaction against
the account

ReBQ Retrieve details about any aspect of Testing

UpBQ Update details for offer handling
UpCR Update the card financial settlement
processing
RqBQ Request manual intervention in a
troubleshooting action

InBQ Initiate service fees against an account

UpBQ Update details relating to Service Evaluation

EvBQ Establish the legal terms for a customer
master agreement
ExCR Execute an available automated action for
Product Training Procedure

InCR Initiate a new network participant facility

RqCR Request an action for customer position
monitoring (e.g. review and refresh content)
ExCR Execute an automated task in the session
(e.g. refresh data)

ReBQ Retrieve details about outbound payments

PrCR Allocate an issued device (selected type will
internally invoke assignment type)
CaBQ Capture credit assessment reports (push
from credit administration)
InBQ Initiate tax optimization advisory session
ReCR Retrieve details about the execution of the
administrative plan
ExBQ Obtain an automated refresh of customer
fraud analysis

EcBQ Accept, verify, etc. aspects of Award

processing
ReBQ Retrieve details about any aspect of
Business Architecture
ReCR Retrieve details about any aspect of Product
Training Procedure
RqCR Request manual intervention - (e.g. process
a drawdown against the facility)
ReBQ Retrieve details about issued
device/inventory
ReCR Retrieve details relating to the strategy and
any supporting activities

RqBQ Request manual intervention or a decision

with respect to Information Architecture
InCR Instantiate a new Corporate Lease
Arrangement
ReBQ Retrieve details about any aspect of Device
Tracking
CrBQ Create a performance assessment of the
customer campaign portfolio

UpBQ Update details of a campaign execution task

EcCR Accept, verify, etc. aspects of Reward Points

Transaction processing
CoCR Control the processing of a dialogue (e.g.
suspend)

InCR Initiate a credit facility

ReBQ Retrieve details about any aspect of
Functional Requirements
InBQ Initiate, set-up service fee processing for the
account
UpCR Update details relating to Business
Architecture Specification
EcBQ Accept or verify a clearing and settlement
task
CaCR Capture Reward Points Log activity or event
related information

InCR Initiate prospect campaign processing

ReBQ Retrieve details about a behavior evaluation

InBQ Instantiate a new Embedded Product Control

InCR Initiate the eBranch channel service

ExCR Execute an automated task in a servicing
order (e.g. upload data)
ReCR Retrieve details about a payment order
instruction

ReCR Retrieve details about any aspect of

Intellectual Property Exchange Operating Session
CrCR Create and invoke the customer campaign
portfolio management plan
ReBQ Retrieve details about position wholesale
trading activity

UpBQ Update details about customer precedents

UpBQ Update the customer campaign design and
execution schedules
ExCR Execute an available automated action for
Direct Debit Arrangement
RqBQ Request manual intervention or a decision
with respect to Fulfill
UpBQ Update details relating to the staff
operations tasks of the deployment
UpBQ Update details relating to Product Testing
and Deployment Mechanisms
ReBQ Retrieve details about a customer's DD
mandate
UpBQ Update details of a specific customer
segment performance analysis
ReBQ Retrieve details about a corporate tax
optimization advisory session

CrBQ Create a maintenance or upgrade task plan

item for the channel
UpBQ Update details relating to Syndicate
Assembly
CoCR Control the processing of Cash Distribution
Procedure

UpBQ Update details relating to Service Scheduling

CoCR Control the processing of Business
Architecture Specification
CoCR Control the processing of Commission
Transaction
InCR Initiate tracking for an allocated issued
device
UpBQ Update details relating to Award
InBQ Initiate processing an outbound
correspondence block
ReBQ Retrieve details about a financial planning
advisory session
ReBQ Retrieve details about brand troubleshooting
activity
UpBQ Update details relating to Capacity Planning
and Resilience
InCR Instantiate a new Merchandising Loan
Arrangement
UpBQ Update the corporate policy terms for a
customer master agreement
ReCR Retrieve details and content from an active
guideline compliance assessment
EcBQ Accept, verify, etc. aspects of Payment
processing
RqCR Request manual intervention with the facility
(e.g. resolve a problem)

UpBQ Update details relating to Placement

RqBQ Request manual intervention in a staff
operations related deployment task
UpCR Update details of a product or service in the
catalog
ReBQ Retrieve details about any aspect of
Production
ReCR Retrieve details about a consumer securities
order
InBQ Initiate a corporate tax optimization advisory
session
ExCR Execute an available automated action for
Product Combination Arrangement
CaBQ Capture external notification status details
for an issued device
CoCR Control the processing of Custody
Arrangement
ExCR Obtain an automated refresh of maintained
competitor analysis
UpCR Update details relating to Technology
Standards Specification
ReBQ Retrieve details about product options and
pricing terms
CoBQ Control an assigned reader (e.g. out of
service)
ReBQ Retrieve details about maintenance
processing for a loan
EvBQ Establish the regulatory terms for a
customer master agreement
UpCR Update details relating to Corporate Lease
Arrangement

RqBQ Request manual intervention or a decision

with respect to Compliance Assessment
CoCR Control the processing of a network
participant facility (e.g. terminate)

EcCR Accept, verify, etc. a servicing order action

UpBQ Update details relating to Collateral

ExBQ Execute an automated action with the
product/service access (e.g. self serve)
EcCR Accept, verify, confirm details about a
directory entry

ReBQ Retrieve details about any aspect of Audit

ReCR Retrieve details about the bank's asset and
liability policies
ReBQ Retrieve details about an economic model
analysis
ReBQ Retrieve details about a payment transaction
compliance check
RqBQ Request manual intervention or a decision
with respect to Establish Relations
UpBQ Update consolidated transaction details for a
settlement procedure
ReBQ Retrieve details about sales handling
EcBQ Accept, verify, etc. aspects of Placement
processing

UpBQ Update captured servicing event details

EcCR Accept, verify servicing resource pool activity

UpCR Update details about a customer case
CoCR Control the processing of a term deposit
(e.g. terminate)
UpCR Update details relating to Currency Exchange
Transaction
ExBQ Execute an available automated action for
Financial Market Insight
EcBQ Accept, reject etc. a servicing related task of
the deployment

UpCR Update details of the administrative plan

ReCR Retrieve details about a consumer loan

RqBQ Request manual intervention (e.g. customize
some aspect of a viewpoint/report)
CoCR Control handling of a tracked allocated
issued device (e.g. suspend)
ExCR Execute an automated function for a
transaction processing arrangement (e.g. trigger
some service option)
ExBQ Execute/apply a fee for a corporate tax
advisory session
GrCR Grant specific use of bank managed market
information (e.g. allow publication outside the
bank)
UpBQ Update details of a product or service sales
and marketing details in the catalog

UpBQ Update details relating to Fee

EvCR Start a guideline compliance evaluation
assessment
ReBQ Retrieve details about interest applied to a
loan
RqCR Request manual intervention in servicing
root cause analysis (e.g. refine request)
InBQ Initiate payment processing against the
delinquent account

CoCR Control the processing of a bank relationship

plan (e.g. suspend)
RqBQ Request manual intervention to a
maintenance or upgrade action

InCR Initiate a position keeping transaction log

ExCR Execute an available automated action for
Product/Customer Combination Assessment
RqCR Request manual intervention or a decision
with respect to Customer Case Root Cause
Analysis
EcCR Accept, reject, etc. aspects of the
management plan

ExBQ Apply fees to a card account

ReCR Retrieve details about an open item

InBQ Initiate/enable a type of device for the card
account

CoBQ Control an assigned biometric (e.g. suspend)

UpBQ Update details relating to Fees

RqCR Request manual intervention in a campaign
(e.g. add candidate to list)
CrCR Create an initial bank relationship
management plan
UpCR Update properties of an active corporate
deposit account

ReCR Retrieve details about a customer contact

ReBQ Retrieve details about service fees for the
investment account

CaBQ Capture usage details of an assigned device

RqCR Request manual intervention with an active
open item procedure
EcBQ accept, verify, etc. payment terms for card
collections
EcBQ Accept, verify, reject etc. and tracking and
reminder action
ReBQ Retrieve details about a servicing resource
allocation
EvBQ Establish the legal terms for a sales product
agreement

ReBQ Retrieve details about a credit alert

ReBQ Retrieve details about reference entries in
the directory record
EcBQ Accept, verify, reject etc. an assigned
password

GrCR Obtain a permission grant reflecting eligibility

(perhaps defining a term or other considerations)
UpBQ Update details relating to Financial
Document Handling
RqCR Request manual intervention or a decision
with respect to Commission Transaction
EcBQ Accept, reject etc. aspects of the software
and data specification

InBQ Instantiate a new Placement

InBQ Instantiate a new Troubleshooting

CoCR Control the execution of the administrative
plan (e.g. suspend activity)
ReBQ Retrieve details about a rollover request or
action

RqCR Request manual intervention or a decision

with respect to Branch Location Management Plan
EvBQ Establish the corporate policy terms for a
broker agreement
CaBQ Capture activity details for a business
development initiative (e.g. record time/effort)
ReBQ Retrieve details about a payment made
against the delinquent account

UpCR Update consolidated product reports

RqBQ Request manual intervention in the business

unit performance analysis (e.g. revise projections)
EcBQ Accept, verify, etc. aspects of Collateral
Valuation processing
UpBQ Update the legal terms for a customer
master agreement
ExCR Execute an automated action against the
plan
ReBQ Retrieve details about rule set or decision
tree based tests applied

EcCR Accept or reject a compliance determination

RqCR Request manual intervention (e.g. handle
lost, wrongly addressed correspondence)

InBQ Instantiate a new Represent Bank Interests

ReBQ Retrieve details about the determination of a
customer case
ReBQ Retrieve details about a corporate loan
repayment
RqBQ Request manual intervention to the
functional specification (e.g. schedule working
sessions)
ReCR Retrieve details about an active billing
procedure

UpBQ Update details for a maintenance task

UpCR Update details relating to Global Standard
Specification

InBQ Instantiate a new Agreement

ReBQ Retrieve details about lead/opportunity
development
ReBQ Retrieve details about card transaction
reconciliation
EvCR Start a fraud evaluation for a production
transaction set

UpBQ Update details relating to Capture

ReBQ Retrieve details about merchant fraud
analysis, including recent results
ReBQ Retrieve accounting details for the merchant
account
InBQ Instantiate a new Financial Instrument

InCR Initiate a customer dialogue

UpBQ Update user specification testing content

GrCR Obtain grant of authority from underwriting

RqBQ Request manual intervention or a decision

with respect to Inventory Distribution Oversight
UpBQ Update an ACH transaction batch in clearing
and settlement

UpBQ Update details for the feed upload

EcBQ Accept or verify the presented collateral
position

UpBQ Update details relating to Standing Order

RqBQ Request manual intervention to on-going
analysis (e.g. amend analysis scope/approach)
UpBQ Update details relating to IT Policies and
Guidelines
CoCR Control the processing of Branch Location
Management Plan
CoCR Control the processing of ATM Network
Operating Session

UpBQ Update details relating to Inventory

CoCR Control the processing of an active savings
account (change processing status)

InCR Instantiate a new Reward Points Transaction

InCR Initiate a market order

EcBQ Accept, verify, etc. aspects of Customer
Negotiation processing
UpBQ Update details relating to brand
troubleshooting activity
UpBQ Update details of the activity analysis for the
business unit
ReBQ Retrieve details about an outbound ACH
transaction batch

InBQ Instantiate a new Corporate Action

CrCR Create the management plan for the e-
branch channel
ReCR Retrieve details about the corporate treasury
plan
ExBQ Execute an automated action for a report
(e.g. access)

InCR Initiate customer tax handling

UpBQ Update details for customer history
recording
CaBQ Capture details about the allocation (e.g.
report out of service state)

EcBQ Accept, reject, etc a market trade

InBQ Instantiate a new Lien

ReBQ Retrieve details about a card transaction
authorization

UpBQ Update details relating to Operational

Security Procedures and Guidelines
CoBQ Control the execution of the gateway
transaction

UpBQ Update an transaction in reconciliations

ReCR Retrieve details about a relationship plan

UpCR Update aspects of servicing root cause
analysis
RqCR Request manual intervention or a decision
with respect to IT System Administrative Plan
EcBQ Accept, reject proposed brand usage in an
initiative
RqCR Request manual interventions in an
assessment (e.g. engage specialist)
GrCR Obtain permission to act in relation to
Internal Audit Assessment
ExBQ Execute an automated action to the service
(e.g. select content)
ReBQ Retrieve regulatory enquiry detail and
response for review

InBQ Instantiate a new Collateral Valuation

UpBQ Update captured sales event details

InBQ Instantiate a new Selection

UpCR Update the operating schedule parameters

ReBQ Retrieve details about model based tests
applied

ReBQ Retrieve customer life event details

EcCR Accept, verify, etc. aspects of Currency
Exchange Transaction processing

RqCR Request manual intervention to the survey

process (e.g. revise customer targeting criteria)

EcCR Accept, reject, etc. aspects of the voice

channel management plan
RqCR Request manual intervention with an entry
(e.g. refresh content)
CrCR Create a segment strategy for the associated
division

InCR Initiate A new savings account

UpBQ Update a resolution plan

ExBQ Execute inbound payment transactions from
a correspondent
CoCR Control the processing of Product Training
Procedure

RqBQ Request manual intervention in a campaign

execution task (e.g. request specialist support)
EcBQ Accept, verify, etc. aspects of Syndicate
Assembly processing
RqBQ Request manual intervention with the
prospectus development
EcBQ Verify/approve a scheduled repeating
payment
RqBQ Request manual intervention or a decision
with respect to Syndicate Assembly
ReBQ Retrieve details about a tax optimization
advisory session
EvCR Evaluate the suitability of a proposed
transaction

ReBQ Retrieve details about an automated contact

RqBQ Request manual intervention to a
performance assessment (e.g. request specific
analysis)

UpCR Update details relating to Intellectual

Property Exchange Operating Session

EcCR Accept, verify, reject aspects of the plan

UpCR Update details relating to Reward Points Log

ExBQ Execute an available automated action for
Credit and Fraud Related Issue Analysis
CrBQ Create a valuation for a collateral asset

UpBQ Update details relating to Statement

ReCR Retrieve details about a broker agreement

ReCR Retrieve details about the voice channel

management plan

CrBQ Create customer development capability

(initialize the capability)
InBQ Initiate processing outbound correspondence
with tracked response
ReCR Retrieve details about any aspect of Cheque
Processing Operating Session

InBQ Initiate a browsing session

ReBQ Retrieve information about a service fee
applied to the account

InCR Initiate a new cash management &

accounting services account
ReBQ Retrieve details about a specific customer
segment performance analysis
ReBQ Retrieve details about the arbitration request
for a card case

CoBQ Control the processing of Commission Terms

InBQ Initiate consumer loan account restructuring

ReCR Retrieve information about an active fraud
case analysis

CoBQ Control an assisted contact (e.g. terminate)

CoBQ Control the status of an allocation (e.g.
terminate)
ExCR Execute an automated task for customer
insights (e.g. automated refresh

RqCr Request the use of a fraud model

RqBQ Request manual intervention or a decision
with respect to Consolidation
RqCR Request manual intervention or a decision
with respect to Syndicated Loan Arrangement

ReCR Retrieve details about the servicing event log

ExCR Execute an automated task against a
customer case (e.g. upload data)
EcCR Accept, verify, etc. aspects of Leasing
Arrangement processing

RqBQ Request check of a proposed activity is

compatible

ReBQ Retrieve details about any aspect of

Archiving

ReBQ Retrieve details about a consumer loan fees

CoCR Control the handling of an arrangement e.g.
suspend, put on alert

EcBQ Accept, reject, etc a service fee transaction

ReBQ Retrieve details about the market tracking
activity
ExCR Execute an available automated action for
Virtual Accounts Arrangement
InCR Instantiate a new Credit/Charge Card
Financial Capture Transaction
GrBQ Obtain permission to act in relation to Direct
Debit
RqBQ Request manual intervention in a session
(e.g. arrange product specialist meeting)

UpCR Update details for a point of service session

ReCR Retrieve details about a customer survey
process
EcBQ Accept, verify, etc. aspects of Administer
processing
RqBQ Request manual intervention in an IT
operations related deployment task

UpCR Update details of a card POS session

CoCR Control delinquent account process (e.g.
escalate)
EcBQ Accept, verify, etc. aspects of Inventory
Allocation processing
EcBQ Accept, verify, etc. aspects of Sweep
processing

InBQ Instantiate a new Payments

EcCR Accept, verify, etc. aspects of Internal Audit
Assessment processing
EcCR Approve, reject etc. actions performed for
investment portfolio management

RqCR Report an issue with the production service

EcCR Accept, verify, etc. aspects of Leasing Item
Administrative Plan processing
InBQ Initiate customer order handling
ReBQ Retrieve details about a business
development initiative
UpBQ Update details of the customer's DD
mandate

UpBQ Update details relating to Employment

Related Procedures and Guidelines
RqBQ Request manual intervention or a decision
with respect to Securitization
ReBQ Retrieve details about any aspect of
Financial Transaction Initiation
EcBQ Accept, reject, confirm a production risk
assessment
EcCR Accept, verify, etc. aspects of Cheque
Processing Operating Session processing
UpCR Update details for an active transaction
processing arrangement

UpCR Update details of an asset administration

plan
RqCR Request manual intervention in a contact
(e.g. override routing decision)

GrBQ Grant access under the customer mandate

InCR Instantiate a new Customer Case Root Cause
Analysis
EcCR Accept, verify, etc. aspects of Global
Standard Specification processing
CoBQ Control the servicing representatives
assignment
InBQ Instantiate a new Processing Error and
Integrity Checks
ReBQ Retrieve details about any aspect of
Payment
UpBQ Update the cash position

InCR Initiate a consumer securities order

ReBQ Retrieve details about a campaign candidate
list
UpCR Update details of an active product broker
agreement
CaCR Capture IT System Administrative Plan
activity or event related information
EcBQ Exchange (i.e. confirm, reject) details of an
account lien
UpBQ Update or augment consolidated information
to support report generation
UpCR Update details relating to Credit Risk Model
Specification
ExCR Execute an automated service (such as
trigger rebalancing)
RqCR Request manual intervention in the
campaign plan (e.g. rework campaign priorities)

UpBQ Update user testing content

ReBQ Retrieve details about any aspect of Bank
and Campaign Alignment
InCR Instantiate a new ATM Network Operating
Session
CaBQ Capture collateral allocation reports (push
from collateral allocation management)
ReBQ Retrieve details about a funding check for a
consumer securities order

CoCR Control the processing of a relationship plan

(e.g. suspend)
InCR Instantiate a new Accounts Receivable
Procedure

InBQ Instantiate a new Staff Management

Procedures and Guidelines
CaBQ Capture usage reports for the product or
service specification
ExCR Execute an available automated action for
Financial Market Analysis
ReCR Retrieve details about a managed
investment portfolio agreement

ReCR Retrieve details about a credit facility

RqCR Request a manual refresh of market
research analysis
ReBQ Retrieve details about any aspect of
Payment Tracking

RqCR Request manual intervention or a decision

with respect to Product and Service Assessment
ReCR Retrieve details about the customer
campaign portfolio management plan

EcCR Accept, reject, etc aspects of an evaluation

ReCR Retrieve details about the business unit
management plan
RqBQ Request manual intervention or a decision
with respect to Fulfillment
UpBQ Update details about a product guidance
advisory session

UpBQ Update aspects of the tax handling analysis

UpBQ Update details relating to Company Mission
and Policies
UpCR Update aspects of the contact center
management plan
ExBQ Execute an automated action within the
exchange (e.g. key-work selection)
UpBQ Update details relating to Operations and
Servicing Issue Analysis
ReBQ Retrieve details about a consumer loan
restructuring task
UpBQ Update details relating to Transaction
Capture
RqBQ Request changes or improvements to a
model

ReBQ Retrieve details about a card capture batch

ExCR Execute an automated action for a customer
campaign specification (e.g. confirm eligibility
requirements)
InCR Instantiate a new Regulatory & Legal
Authority Relationship Management Plan

RqBQ Request manual intervention or a decision

with respect to Application Architecture
InBQ Initiate contact with the customer for a
delinquent account
ExCR Execute an available automated action for
Corporate Lease Arrangement
UpBQ Update details relating to Collateral
Valuation
EcBQ Accept, verify, reject etc. resolution actions
for a card case
InBQ Initiate processing of an inbound
correspondence item
GrCR Obtain a permission grant under the
production release evaluation
UpBQ Update details of the ECM/DCM instrument
specification

InBQ Instantiate a new Usability Checks

InBQ Initiate an assisted contact
RqBQ Request reconciliation processing for a
correspondent

RqBQ Request manual intervention in the case

resolution rules (e.g. provide evidence of issues
with suggested improvements for consideration)
CoCR Control the processing of Branch Cash
Allocation
UpCR Update details of delinquent account
processing
EvBQ Set up specific operational arrangements
under the agreement
InBQ Instantiate a new Development Tooling and
Environment
ReBQ Retrieve details about an active sweep
facility or specific sweep transaction
CrBQ Create a brand advice task

InCR Initiate A new Corporate Current Account

ReBQ Retrieve detail about a repayment
transaction
UpBQ Update details of a advertising campaign
portfolio assessment
ReBQ Retrieve details about the regulatory terms
of an agreement

RqBQ Request manual intervention in survey

reviewer selection (e.g. handle subject availability)
EvBQ Establish the corporate policy terms for a
customer master agreement
ReBQ Register a customer's DD mandate for a
corporate customer

UpCR Update properties of an active cash

management & accounting services account
ReBQ Retrieve details about a maintenance or
upgrade management plan
ReBQ Retrieve details about customer
demographics entries in the directory

RqBQ Request check of a proposed activity is

compatible with a specific term of the agreement
UpCR Update details relating to Commission
Transaction
EcBQ Accept, verify etc. an alert for a monitored
party
ReBQ Retrieve details about any aspect of Cash
Distribution
RqBQ Request production support for a product or
service specification (e.g. deployment/training
assistance)
CoCR Control the processing of Virtual Accounts
Arrangement

CaBQ Capture facility utilization event details

ReCR Retrieve details about an active customer
campaign
RqCR Request manual intervention in the customer
segment analysis activity (e.g. ad-hoc request)
InBQ Initiate an ACH transaction batch clearing
and settlement processing

UpBQ Update details for the product/service access

UpBQ Update details relating to Compliance
Assessment

InBQ Instantiate a new Fulfill

ReBQ Retrieve details about promotional event
participation activity
ReBQ Retrieve details about any aspect of
Consolidation
RqCR Request manual intervention with a
disbursement transaction (e.g. contact interested
parties)

UpCR Update details of an existing collection of DD

mandates maintained for a corporate customer
CoCR Control the processing of Credit Risk Model
Specification
UpCR Update details about the location's directory
entry
UpBQ Update details relating to Product and
Service Planning
ReCR Retrieve details about the market data
switch operating session
RqCR Request manual intervention to an active
ECM/DCM transaction (e.g. schedule investor
discussions)
ReBQ Retrieve payment instruction details for a
settlement procedure
RqCR Request manual intervention to an
assessment (e.g. engage specialist)
UpBQ Update details relating to the IT operations
tasks of the deployment
UpCR Update details of a servicing order
EvBQ Evaluate customer authenticity using
behaviors

UpBQ Update details of internal publication

ReBQ Retrieve details about an inbound voice
connection
ReBQ Retrieve details about troubleshooting
activity
ReBQ Retrieve details about an interactive help
service exchange
ReCR Retrieve details about any aspect of Reward
Points Log

RqCR Request manual intervention or a decision

with respect to Product Combination Arrangement
RgBQ Register a new product or service servicing
details in the catalog
EcBQ Accept, reject etc. a schedule product item
assignment
ReBQ Retrieve details of an interest transaction
applied internally to the account

InBQ Instantiate a new Collateral Liquidation

CaBQ Capture Tracking and Allocation activity or
event related information
ReBQ Retrieve details about service fees for an
advisory session

ReBQ Retrieve servicing event details

UpCR Update details relating to Merchandising
Loan Arrangement

UpBQ Update details relating to Configuration

InCR Instantiate a new Currency Exchange
Transaction
CaBQ Capture Inventory Allocation activity or
event related information
ReBQ Retrieve details about customer campaign
analysis activity
CaBQ Capture Functional Requirements activity or
event related information
EcBQ Accept, verify, etc. correspondence and
documents
ReBQ Retrieve details about any aspect of
Establish Relations
EcCR Accept, verify, etc. a customer access profile
agreement

InBQ Instantiate a new Legal and Regulatory

Obligations and Guidelines
ReCR Retrieve details about any aspect of Branch
Cash Allocation

InBQ Instantiate a new Company Mission and

Policies

UpBQ Update details about the bank contact

schedule or a contact record
CoCR Control the processing of Intellectual
Property Exchange Operating Session

InCR Instantiate a new Branch Cash Allocation

ReCR Retrieve details about a card account

ReCR Retrieve details about the e-branch channel
management plan
UpCR Update aspects of the bank's asset and
liability policies
UpCR Update details of an active customer
campaign
CoCR Control the processing of Accounts
Receivable Procedure

RqCR Request manual intervention or a decision

with respect to Employee Commission Agreement
ReBQ Retrieve details about the analysis of a
customer case
ReCR Retrieve information about a cash
management & accounting services account -
either standard canned reports or selected
instance attribute values

ReBQ Retrieve details about any aspect of Billing

RgCR Register a customer entity in the catalog

ReBQ Retrieve details about any aspect of Tracking
and Allocation

RqBQ Request manual intervention to the technical

specification (e.g. schedule working session)

EcBQ Accept, verify a resolution plan

EcCR Accept, verify, reject a card transaction
authorization
CaBQ Capture usage details of an assigned secret
question

ReBQ Retrieve details about any aspect of Deposits

InBQ Instantiate a new Transaction Consolidation

EvCR Evaluate a proposed transaction pricing
against group credit policy
InCR Initiate the account recovery procedure
CoCR Control the processing of Product Inventory
Distribution Administrative Plan

PrBQ Provide a password assignment

UpBQ Update details relating to Sweep
ReBQ Request manual intervention to a related
market trade (e.g. request specific placement
approaches)
RqCR Request a review or adjudication for an
assessment
ReBQ Retrieve details about document processing
for a party life-cycle procedure
EcBQ Accept, verify, reject etc. the resolution tasks
of a customer case
ExBQ Obtain an automated refresh of merchant
out of pattern behavior analysis
RqCR Request manual intervention or a decision
with respect to Accounts Receivable Procedure
CoCR Control the execution of the contact center
administrative plan

InBQ Instantiate a new Operational and Production

Procedures and Guidelines
InBQ Initiate repayment transaction against an
open item
CrBQ Create a service troubleshooting activity (to
address major production issue)
ExCR Execute an automated action of the plan
(e.g. refresh a data source)
UpBQ Update details of an assigned secret
question
EcBQ Accept, verify, etc. aspects of Service
Scheduling processing
InBQ Instantiate a new Credit and Fraud Related
Issue Analysis
ReBQ Retrieve details about a loan restructuring
task

CaCR Capture Business Architecture Specification

activity or event related information
UpBQ Update details about a servicing session
UpBQ Update details submitted for compliance
checks
EcBQ Accept, reject, confirm etc. a repayment
transaction
CaCR Capture Leasing Item Administrative Plan
activity or event related information
UpCR Update details relating to Collateral Asset
Liquidation Procedure
ReCR Retrieve details about a card collections
procedure
UpBQ Update details relating to Legal and
Regulatory Obligations and Guidelines

EvCR Initialize servicing root cause analysis

RqCR Request manual intervention (such as initiate
a review of the status)

ReBQ Retrieve details about a contact

ReCR Retrieve details about the advertising
campaign management plan

ReBQ Retrieve details about a market trade

EcCR Accept, verify, etc. aspects of Collateral
Asset Liquidation Procedure processing

ReCR Retrieve details about a market trade

InBQ Initiate a contact with the bank

CaBQ Capture notification of a credit alert

UpBQ Update details about a next best eligibility

test
RqBQ Request manual intervention in a
product/service access (e.g. request service)
EvBQ Evaluate customer authenticity using a
device

InBQ Initialize deposit or withdrawal transaction

UpBQ Update a payment transaction configuration
or specific transaction
CaBQ Capture Product and Service Planning
activity or event related information
RqBQ Request clearing and settlement processing
for a correspondent
UpBQ Update details for a business development
initiative
UpBQ Update a repayment transaction made to the
credit facility
UpBQ Update service fee setting or service
transaction details
CaBQ Capture Distribution activity or event related
information

EcBQ Accept, reject, confirm details about a

customer incident

UpBQ Update aspects of the functional specification

UpBQ Update details of a card transaction

UpBQ Update details relating to Agreement

ExCR Automated execution tax reporting

CaBQ Capture sales event details

EvBQ Evaluate product performance using a
specific type of analysis

CrBQ Create contact handling capability (initialize

and track)
CaBQ Capture Compliance Assessment activity or
event related information
UpBQ Update processing transaction details for a
settlement procedure
ReBQ Retrieve details about the feed upload
activity
InCR Initiate a market data switch operating
session

ReBQ Retrieve details about an authentication task

UpBQ Update details of ECM/DCM placement
activity

UpBQ Update details relating to Issued Device

UpBQ Update details of a deposit paid into a
deposit account
ExBQ Execute a service fee charge against a credit
facility
ReCR Retrieve details about an active card
transaction switch operating session
EcCR Accept, verify, etc. aspects of Technology
Standards Specification processing
RqBQ Request a maintenance activity for a
consumer load
CaBQ Capture Projection and Allocation activity or
event related information
ReCR Retrieve details about a managed
investment portfolio
ReCR Retrieve details about competitor analysis
activity

ExBQ Execute the billing process for a card account

ReBQ Retrieve details about interest applied to a
credit facility
CrBQ Create customer campaign direction
schedules (e.g. create the schedules for design or
execution activity)
InCR Initiate the financial gateway service session
EcBQ Accept, reject, confirm a functional risk
assessment
InBQ Instantiate a new Service Delivery
UpCR Update details of a customer authentication
assessment
CaBQ Capture Remediation activity or event
related information

RqBQ Request manual intervention or a decision

with respect to Staff and Location Planning

UpBQ Update details relating to Production

ExBQ Execute outbound payment transactions to a
correspondent
ReBQ Retrieve details about any aspect of
Origination
ExCR Obtain an automated refresh of market
research analysis
UpBQ Update details about a financial planning
advisory session
RqCR Request manual intervention (e.g. request
servicing support)
EcCR Accept, reject verify etc. an underwriting
assessment

EcBQ Accept, verify, etc. aspects of Review,

Refinement and Editing processing
ReBQ Retrieve details about a product inventory
item's distribution
EvCR Agree terms for a third party servicing
mandate
ExBQ Execute an automated action against on-
going analysis (e.g. refresh source production
data)

UpBQ Update details relating to Context Criteria

InBQ Initiate a trade against the investment
portfolio holdings
RqCR Request provisioning of a document (from
arranging initial capture to subsequent access)

UpBQ Update details about a location entry

CoCR Control the processing of Leasing Item
Administrative Plan
InBQ Instantiate a new Operations and Servicing
Issue Analysis
InBQ Initiate tracking and reminder task against
an active billing procedure
ReCR Retrieve details about a third party mandate
InBQ Instantiate a new Check
RqBQ Request manual intervention or a decision
with respect to Origination
ExBQ Execute an available automated action for
Document Handling
ExCR Automatically extract details of a maintained
market research viewpoint

InCR Initiate a payment execution procedure

EcCR Accept, verify, etc. aspects of Product
Training Procedure processing
UpBQ Update reviewer selection details
RqCR Request manual intervention or a decision
with respect to Global Standard Specification
CoCR Control the processing of the customer's tax
handling (e.g. suspend)
RgBQ Register a new product or service production
details in the catalog
ReBQ Retrieve details about a chargeback
transaction
CoCR Control the execution of a customer survey
(e.g. suspend processing)
ReCR Retrieve details about a legal entity directory
entry
ReBQ Retrieve details about any aspect of
Securitization
CrBQ Initiate the handling of a regulatory reporting
enquiry
CoCR Control the processing of Product
Combination Arrangement

InCR Initiate customer billing for a customer

ReBQ Retrieve details about a production support
related deployment task or deliverable
UpBQ Update details of service fees for corporate
tax advisory services

UpCR Update details of an active relationship plan

EcCR Accept, reject, etc. aspects or actions
associated with the strategy
InCR Instantiate a new Collateral Asset Liquidation
Procedure

UpBQ Update details relating to Troubleshooting

RqCR Request check of proposed activity is
compatible
UpCR Update details relating to Custody
Arrangement

EcBQ Accept, verify etc. an analysis result

EcBQ Accept or reject proposed determination

ReBQ Retrieve details about any aspect of Staff
and Location Planning

EcBQ Accept, reject, etc. the feed upload

UpBQ Update details relating to Network Operation

RqCR Request manual intervention or a decision
with respect to Compliance Reporting
Administrative Plan

ReBQ Retrieve details about an assigned reader

UpCR Update details relating to Customer Case
Root Cause Analysis

RqBQ Request manual intervention or a decision

with respect to Product and Service Planning
ReBQ Retrieve details about a disbursement paid
against a consumer loan
RqBQ Request manual intervention or a decision
with respect to Safe Keeping
ReBQ Retrieve details about a disbursement paid
against a corporate loan

UpBQ Update a clearing and settlement transaction

UpBQ Update details of the credit plan

UpBQ Update details relating to Payment

EcCR Accept, verify, etc. aspects of Custody
Arrangement processing
UpBQ Update the settings or transaction details for
a corporate action
CrCR Create or register an imported customer
behavior model
ReBQ Retrieve details about customer history
recording
RqBQ Request manual intervention or a decision
with respect to Fees
UpCR Update details relating to Leasing
Arrangement
CaBQ Capture servicing position assignment event
details
UpBQ Update details relating to Production
Platforms and Infrastructure
ReCR Retrieve details about a sales product
agreement
CoCR Control the session (e.g. suspend incoming
mail)

ExBQ Apply a service fee to the account

EcBQ Accept, reject etc a SW update

ReBQ Retrieve details about any aspect of
Collateral Liquidation
CoCR Control the handling of an entity entry (e.g.
terminate)

CaBQ Capture Legal and Regulatory Obligations

and Guidelines activity or event related information
EcBQ Accept, verify, etc. aspects of Collateral
Liquidation processing
ReBQ Retrieve details about prospect campaign
performance assessment activity

CaBQ Capture input from a survey execution task

(e.g. automated capture of customer feedback)
RqCR Request review that proposed activity is
compatible with the agreement
UpBQ Update details of the case resolution
criterion
UpBQ Update the requirements or other properties
of a model
RqCR Request manual intervention or a decision
with respect to Corporate Lease Arrangement
ReBQ Retrieve details about the application of a
specific root cause algorithm analysis

InBQ Initiate a SW update

UpBQ Update details relating to Lien

UpBQ Update details about an association entry for
the legal entity
UpBQ Update details of the offer asset and liability
booking
ReCR Retrieve details about the interactive help
service session

UpBQ Update a payment transaction

UpBQ Update details of the resolution tasks of a
customer case
ReBQ Retrieve details about any aspect of
Distribution Vehicle Administration
CaBQ Capture Development Tooling and
Environment activity or event related information
ReBQ Retrieve details about any aspect of
Development Tooling and Environment

InCR Initiate a loan

ReBQ Retrieve details about a billing process for a
card account
ReBQ Retrieve details about any aspect of Product
Type Selection

CaBQ Capture usage reports for a fraud model

GrCR Obtain permission to act in relation to Virtual
Accounts Arrangement

UpBQ Update a card transaction

UpBQ Update details relating to Receivables
Evaluation

UpCR Update details of an active fraud case

ReCR Retrieve details about an underwriting
assessment
RqCR Request a review or adjudication for a
guideline assessment
InCR Instantiate a new Syndicated Loan
Arrangement
InBQ Initiate, assign development of a
lead/opportunity
UpBQ Update details of a servicing representatives
assignment
UpBQ Update details relating to Content
Development
RqBQ Request manual intervention to the software
and data specification (e.g. schedule working
session)
ReBQ Retrieve details about any aspect of Service
Evaluation
RqBQ Request manual intervention or a decision
with respect to Operations and Servicing Issue
Analysis
UpCR Update details of a payment order
instruction
ReBQ Retrieve details about issued devices or
inventory

InBQ Initiate authorization for a card transaction

UpCR Update submitted details or content for an
on-going compliance assessment
RqBQ Request manual intervention or a decision
with respect to Troubleshooting

EcCR Accept, reject etc an agreement

EvCR Evaluate customer segment performance
(trigger the analysis)
ReBQ Retrieve details about clearing and
settlement activity with a correspondent
ExBQ Execute an available automated action for
Payment Tracking
CoCR Control the processing of a party-life-cycle
process (e.g. terminate)

ReBQ Retrieve details about the device check

ReBQ Retrieve details about an valuation task

ReBQ Retrieve details about any aspect of
Financial Accounting
ReBQ Retrieve details about any aspect of
Withdrawals

InBQ Instantiate a new Sweep

InCR Initiate a corporate tax advisory service

EcBQ Accept, verify, etc. aspects of Interest
processing
RqCR Request manual intervention with the
inventory distribution service (e.g. change
arrangements for a scheduled delivery)
EcBQ accept, verify, etc. a payment transaction
made against the account
RqBQ Request manual intervention or a decision
with respect to Product Testing and Deployment
Mechanisms

ReBQ Retrieve details about any aspect of Fulfill

ReBQ Retrieve strategic funding details

UpBQ Update details about a customer's bank
relations entry for the customer
UpCR Update details of a correspondent bank in
the catalog
UpCR Update details of e correspondent fulfillment
arrangement

UpBQ Update details relating to Debt Factoring

UpBQ Update credit submission details
ReCR Retrieve information about an active fraud
case determination
CoCR Control the processing of a disbursement
(e.g. delay)
UpBQ Update details of campaign execution
activity/performance analysis
UpBQ Update details of a product or service
production details in the catalog
EcBQ Accept, reject, confirm a business risk
assessment

RqBQ Request manual intervention in a session

(e.g. request specialist input)
EcBQ Accept or reject a regulatory report prior to
submission

CaCR Capture Technology Standards Specification

activity or event related information
RqBQ Request manual intervention or a decision
with respect to Audit

ExCR Execute an automated task against an active

card collections process (e.g. upload transactions)
ExBQ Execute an available automated action for
Settlement
UpBQ Update alerts for a monitored party
EvBQ Establish the specific terms/conditions
making up the investment agreement
ReBQ Retrieve details about any aspect of
Payments
ReCR Retrieve details about a servicing order

UpCR Update details of a tracked issued device

RqCR Request manual intervention with the brand
management plan (e.g. reassess brand
value/significance)
UpBQ Update captured customer servicing session
event details
InCR Instantiate a new Global Standard
Specification
ReBQ Retrieve details about any aspect of
Standing Order

RqCR Request manual intervention or a decision

with respect to Technology Standards Specification
InCR Initiate delegated transaction processing for
a product instance
CaCR Capture various financial reports and
analysis used in planning
GrBQ Provide a permission grant associated with
an operational term arrangement
UpBQ Update details about a customer incident
CoCR Control the handling of a location entry (e.g.
terminate)

InCR Instantiate a new Direct Debit Arrangement

ReBQ Retrieve details about the payment
mechanism selection
ExBQ Execute an automated task for a specific
customer behavior insight (e.g. refresh)
CaBQ Capture Production Environment and
Support Services activity or event related
information
UpBQ Update details relating to FX Transaction
Capture
UpCR Update details and status of a collateral
asset and its allocation
CrCR Create and invoke the advertising campaign
management plan
ExCR Execute an automated action for an
assessment (e.g. submit data)

InCR Initiate A new Current Account

EvCR Initialize channel activity analysis

EcBQ Accept or reject the results of a maintenance
task
UpCR Update aspects of eth brand management
plan

ReCR Retrieve details about the card POS session

ReBQ Retrieve details about corporate action
processing

ReBQ Retrieve details about relationship

development activity
ReCR Retrieve details about brand management
activity

UpBQ Update aspects of the usage specification

RqCR Request an override to the regular reporting
schedule (e.g. request ad hoc report)
CaBQ Capture details relating to the software and
data specification activity (e.g. log work effort and
output)
InCR Initialize a correspondent fulfillment
arrangement

ExBQ Execute/apply a fee for an advisory session

UpBQ Update details of a trial transaction
EcBQ Accept, verify, etc. aspects of Billing
processing
UpBQ Update details of a card transaction used for
authorization
ReBQ retrieve details about a credit analysis as
part of the customer position

GrBQ Obtain permission to act in relation to Audit

UpCR Update details relating to Virtual Accounts
Arrangement

CrBQ Create a sales specialist support assignment

CrBQ Create an assignment request

EcCR Accept/reject a pricing assessment

RgCR Register a new legal entity in the catalog

UpBQ Update details relating to Payments

InBQ Instantiate a new Expiration

GrCR Obtain permission to act in relation to
Regulatory & Legal Authority Relationship
Management Plan
UpCR Update details relating to Leasing Item
Administrative Plan
EcBQ Accept, verify, etc. aspects of Debt Factoring
processing
UpBQ Update details for the card holder
authentication check
UpBQ Update a repayment transaction made to the
consumer loan
ReCR Retrieve details about a payment execution
instruction

EcBQ Accept, reject, etc a candidate list entry

ReBQ Retrieve details about any aspect of Content
Development
ReBQ Retrieve details about the card holder
authentication check
ReCR Retrieve details about the monitored party
state
ReBQ Retrieve details about peak load response
activity
RqCR Request manual intervention for customer
insights (e.g. unscheduled revision)
CaBQ Capture Expiration activity or event related
information
RqBQ Request manual intervention or a decision
with respect to Production Platforms and
Infrastructure
InCR Instantiate a new Product Inventory
Distribution Administrative Plan

UpBQ Update details about the correspondence

and documents accessed and created by the offer
RqCR Request manual intervention in a case (e.g.
engage a specialist)
InBQ Initiate customer case handling
EcCR Accept, verify, reject etc. some aspect of a
card case
ReCR Retrieve details about any aspect of Custody
Arrangement

RqBQ Request manual intervention in the market

tracking (e.g. request reworking of the analysis)
ReBQ Retrieve details about the POS device
allocation
ExBQ Execute an automated action for a
performance assessment (e.g. trigger assessment
report)

UpBQ Update details about an automated contact

ReBQ Retrieve details about product/service access

ReBQ Retrieve details about any aspect of
Assurance
CaBQ Capture Direct Debit activity or event related
information
UpCR Update details relating to Internal Audit
Assessment
RqBQ Request changes to the servicing
representative's assignment

UpBQ Update details about document handling

EcBQ Accept, verify, reject a directory entry

UpBQ Update the event participation schedule
ReCR Retrieve details about the ACH access
service session
PrBQ Request a servicing resource (can be
qualification and future booking)
InBQ Instantiate a new Employment Related
Procedures and Guidelines
InBQ Instantiate a new Product Eligibility
UpCR Update the details or make-up of a market
research viewpoint
ReBQ Retrieve details about any aspect of FX
Transaction Capture
UpBQ Update details of promotional event impact
assessment
EcCR Accept, verify, etc. aspects of Fiduciary
Relationship Arrangement processing
RqCR Request manual intervention with a prospect
campaign specification (e.g. obtain interpretation
guidance)
EcBQ Accept, reject etc a corporate loan
restructuring proposal

UpCR Update details for an active fraud diagnosis

InBQ Instantiate a new Assessment and Reporting

RqCR Request manual intervention in a third party

mandate (e.g. reinstate after production issues)
UpBQ Update details of a production issue, root
cause or remedial action recommendation
CoBQ Control the processing of a session (e.g.
reroute)
ReBQ Retrieve details about a registered
transaction and its position impact
EcCR Accept, verify, etc. Aspects of the cycle-cycle
procedure

ReBQ Retrieve details about an assigned password

ReBQ Retrieve details about any aspect of
Assessment and Reporting
UpBQ Update a repayment transaction made to the
loan
InCR Instantiate a new Cash Distribution
Procedure

ExCR Execute an available automated action for

Credit/Charge Card Financial Capture Transaction

InBQ Initiate internal publication of information

UpBQ Update details relating to Production
Environment and Support Services
ReBQ Retrieve details about a settlement
transaction
UpBQ Update details for a customer interaction
session

ReCR Retrieve details about a lead/opportunity

EcBQ Accept, verify, etc. aspects of Fee processing

RqCR Request manual intervention with an active
billing procedure
UpBQ Update details relating to Calculation
ExBQ Execute an automated participant service
request (e.g. merchant alert)
ReCR Retrieve details about any aspect of IT
System Administrative Plan
UpCR Update details about the legal entity
directory entry

UpBQ Update a market trade request

UpBQ Update aspects of the software and data
specification
ReCR Retrieve details and content from an active
compliance assessment
ExBQ Execute an available automated action for
Transaction Consolidation
ReBQ Retrieve details about a market order's
market trade
UpBQ Update the corporate policy terms for a
broker agreement
ReBQ Retrieve details about any aspect of
Compliance Assessment
RqBQ Request manual intervention to the
application of a root cause algorithm
RqBQ Request manual intervention or a decision
with respect to Standing Order

UpBQ Update details relating to Registration

CoBQ Control an assigned device (e.g. out of
service)
CaBQ Capture details of large strategic
transactions
ReBQ Retrieve details about any aspect of
Payment Initiation

InBQ Instantiate a new Payment

EcBQ Accept, reject etc. a staff operations related
task of the deployment
ReCR Retrieve details and content from a legal
assessment action
ReBQ Retrieve details about any aspect of
Calculation
RgCR Register a location in the catalog

InBQ Instantiate a new Remediation

ReBQ Retrieve details about a sent invoice

UpBQ Update a contact history record content

ReCR Retrieve details about the workbench session

EvBQ Evaluate customer authenticity using secret
questions

UpBQ Update details about a location's occupancy

RqCR Request manual intervention in a project
(e.g. rework project planning)

ReCR Retrieve details about an active term deposit

ExCR Execute an available automated action for

Intellectual Property Exchange Operating Session
ExBQ Execute a repayment transaction against the
card account
ReCR Retrieve details about any aspect of Product
and Service Assessment
RqCR Request manual intervention to a
specification (e.g. schedule deployment or testing
activity)
InCR Initiate the correspondence operational
facility
ReCR Retrieve details about any aspect of
Accounts Receivable Procedure
UpBQ Update details of a specific product
performance analysis
RqCr Request the use of a customer behavior
model

CaBQ Capture details of a financial transaction in

the log

CoBQ Control the processing of a customer

incident (e.g. raise priority)
ReBQ Retrieve details about location entries in the
directory

CoBQ Control the processing of Network Operation

GrBQ Obtain permission to act in relation to
Commission Terms
InBQ Initiate the provision of issued inventory for
the account (include initial issuance)
RqBQ Request the issuance of a device (e.g. a new
card)
ExBQ Execute an available automated action for
Service Scheduling
CaCR Capture activity details related to
implementation of the strategy
EcBQ accept or reject requirements for a customer
behavior model

UpBQ Update details of an assigned password

RqCR Request manual intervention for an active

diagnosis (e.g. request access to analyst)
ExBQ Execute a clearing transaction against the
account
UpBQ Update securitization tranche and task
details
EcBQ Accept, reject etc. a production support
related task of the deployment
ExBQ Execute an available automated action for
Financial Document Handling
ReBQ Retrieve details about the booking

RqBQ Request early maturing for a term deposit

UpBQ Update details of a device assignment

ReBQ Retrieve details about a card capture
transaction
ReCR Retrieve details about and the content of a
maintained market research viewpoint
ReCR Retrieve information about a corporate
deposit account - either standard canned reports
or selected instance attribute values
EcBQ Accept, verify, etc. aspects of Verify Mandate
processing
CoBQ Control an allocation (e.g. terminate)
RqCR Request handling of the device (e.g.
maintenance/repair)
ReBQ Retrieve details about any aspect of
Financial Transaction Capture
EcBQ Accept, verify, etc. aspects of Origination
processing

ReBQ Retrieve details about the customer mandate

ReBQ Retrieve details about any aspect of
Represent Bank Interests
UpBQ Update the terms/conditions for an
investment agreement
RqBQ Request manual intervention in a production
related deployment task
EcCR Accept, verify, etc. aspects of Branch Cash
Allocation processing

ReBQ Retrieve details about a card authentication

ReBQ Retrieve details about an individual
arrangement
RqBQ Request manual intervention or a decision
with respect to Service Scheduling
EcCR Accept, verify, etc. aspects of Merchandising
Loan Arrangement processing
ExBQ Obtain an automated refresh of bot detection
analysis
CoCR Control the processing of Corporate Lease
Arrangement
UpCR Update details of the promotional event
management plan
RqCR Request manual intervention for credit state
(e.g. revise underlying assessment)

InBQ Instantiate a new Collections Assessment

EcBQ Accept, verify, etc. aspects of Calculation
processing
ExBQ Execute an available automated action for
Fulfillment
ReBQ Retrieve details about a functional risk
assessment
ReCR Retrieve details about a customer access
profile agreement
EcCR Accept, verify, etc. aspects of Direct Debit
Arrangement processing

UpBQ Update details relating to Usability Checks

ReCR Retrieve details relating to the customer tax
handling
ReBQ Retrieve details about any aspect of
Distribution Planning
EvCR Evaluate various risk exposures for a
production release
ReBQ Retrieve details about customer insight
capture

ReCR Retrieve details about a prospect campaign

specification (e.g. obtain use and impact reports)
UpBQ Update details relating to Transaction
Consolidation
EcBQ Verify, accept, etc. aspects of a transaction
alignment assessment
UpBQ Update details relating to Withdrawals

CaBQ Capture usage details of an assigned reader

ReCR Retrieve details about a credit pricing
assessment

CaBQ Capture Employment Related Procedures

and Guidelines activity or event related information
InCR Instantiate a new Special Pricing Conditions
Directory Entry
EcCR Accept, verify, etc. aspects of Syndicated
Loan Arrangement processing
ExCR Perform an automated action to an active
diagnosis (e.g. upload additional data)
CrCR Create or register an imported prospect
campaign design
UpCR Update details relating to Product and
Service Assessment

RqCR Request manual intervention in the product

portfolio analysis activity (e.g. ad-hoc request)
UpBQ Update details of submitted materials for
audit checks
UpCR Update details of the customer tax handling
facility
InCR Initiate a customer case procedure
UpBQ Update details for sales handling

ExBQ Execute a card account transaction

UpCR Update details for an existing consumer loan

CoCR Control a workbench session (e.g. terminate)

CrBQ Create a proposed transaction submission
under the policy
ReCR Retrieve details about product portfolio
analysis activity

EcBQ Accept or verify the presented credit position

InBQ Initiate payment processing against a billing
transaction
ReBQ Retrieve details about a market order
compliance check
ExBQ Execute an available automated action for
Product and Service issue Analysis

UpBQ Update details relating to Operational and

Production Procedures and Guidelines
RqBQ Request manual intervention or a decision
with respect to Content Development
ReBQ Retrieve details about device error detection
analysis, including recent results
ExCR Execute an available automated action for
Special Pricing Conditions Directory Entry
ReCR Retrieve details about the prospect campaign
portfolio management plan
ExCR Execute an automated action against a
product or service specification (e.g. download
elements of the specification)

ReBQ Retrieve details about customer contacts

ReBQ Retrieve details of postings from the account

ExCR Execute an automated task for position
tracking (e.g. issue an alert)
ExBQ Execute a securities deposit or withdrawal
transaction
ReBQ Retrieve details about any aspect of Issued
Device

UpBQ Update details relating to Remediation

UpCR Update details about the POS device

EcCR Accept, verify, etc. a customer dialogue (e.g.
accept proposal)
InCR Initiate customer event history tracking for a
customer
UpBQ Update details relating to Tracking and
Allocation
ReBQ Retrieve details about the user switch
session
RqBQ Request manual intervention or a decision
with respect to Customer Liaison
UpBQ Update outbound payment transactions to a
correspondent
ReCR Retrieve details about any aspect of
Customer Case Root Cause Analysis

ExBQ Execute an automated action against an

entry (e.g. notify status update)

UpBQ Update details relating to Mailing

InCR Instantiate a new Management Manual

Specification
ReBQ Retrieve details about any aspect of
Financial Document Handling
EcBQ Accept, reject etc product options and pricing
terms
UpBQ Update details relating to Customer
Negotiation
RqBQ Request manual intervention due to peak
loading

EcBQ Accept, reject, etc. the internal upload

EcBQ Accept or verify the presented cash flow
position
ReBQ Retrieve details about the ECM/DCM
prospectus development
RqCR Request manual intervention to activities
covered by the plan (e.g. review data quality for a
report)
ReCR Retrieve details about the Card eCommerce
session
ReCR Retrieve details about a delinquent account
procedure
RqBQ Request manual intervention in a contact
(e.g. request service)
ReBQ Retrieve details about the functional
specification tasks

ReCR Retrieve details about a loan

InBQ Instantiate a new Production Platforms and
Infrastructure
ExBQ Request intervention with a customer's DD
Mandate (e.g. retrieve paperwork)

InCR Initiate a market trade

CoCr Control the use of a customer campaign
specification (e.g. suspend pending revision)

GrCR Grant permission for some action under the

authority of the strategy (e.g. approve investment)
UpCR Update details of an active credit pricing
assessment
UpCR Update details of a payment execution
instruction
UpCR Update details about the servicing resource
pool
UpBQ Update details about a profile entry for the
legal entity
ReBQ Retrieve details about the gateway
transaction
CaBQ Capture details of a new customer incident
ReCR Retrieve details about customer channel
activity logging
ReBQ Retrieve details about participant service
requests

ReCR Retrieve details about a merchant facility

InBQ Initiate product guidance advisory session

UpBQ Update details relating to Consolidation

UpBQ Update details for customer insight capture

CaCR Capture details about tasks performed
during the deployment
UpBQ Update an account posting made to the
network participant

ReBQ Retrieve external status notification details

RqBQ Request changes or replacement devices or
inventory
UpCR Update details relating to Branch Location
Management Plan

RqBQ Request manual intervention or a decision

with respect to IT Policies and Guidelines

InBQ Instantiate a new Structuring

ReBQ Retrieve details about an issued device

ReBQ Retrieve details about a specific type of
investment portfolio analysis
ReBQ Retrieve securitization tranche and task
related details

UpBQ Update details of applied fees

CoCR Control the processing of a session (e.g.
suspend)

RqCR Request manual intervention or a decision

with respect to Reward Points Transaction
UpCR Update details relating to Product Training
Procedure
EcCR Accept, reject, etc. a customer authentication
assessment

ReCR Retrieve details about a customer dialogue

CoCR Control the processing of customer billing
(e.g. delay)
ExBQ Execute a posting against the participant's
account
CrCR Create the management plan for the
business unit

ReBQ Retrieve details about any aspect of Award

UpCR Update aspects of the e-branch channel
management plan
CaBQ Capture Inventory activity or event related
information
ReBQ Retrieve details about any aspect of Pricing
Terms

ReCR Retrieve details about a fraud diagnosis

GrCR Grant authorization for actions that impact

the bank plan (e.g. approve a product specialist
meeting to discuss joint venture opportunity)
UpBQ Update details of a captured card transaction
(for repair)
RqBQ Request manual intervention or a decision
with respect to Placement

ReCR Retrieve details about any aspect of

Management Manual Specification
CaCR Capture servicing resource pool data (e.g.
resource status/availability)
ReBQ Retrieve details about any aspect of
Resolution
ReCR Retrieve details about servicing root cause
analysis
ReBQ Retrieve details about any aspect of
Operations and Servicing Issue Analysis

CaBQ Post to the financial account

ExCR Execute an automated action for transaction
authorization (e.g. upload data)
UpBQ Update details of the determination in a
customer case
UpBQ Update details of a prospect campaign
portfolio assessment
ReBQ retrieve details about a cash flow analysis as
part of the customer position
ReBQ Retrieve details about the legal terms of an
agreement
ExCR Execute an automated task against a card
case (e.g. upload data)
InCR Instantiate a new Product and Service
Assessment
CaBQ Capture status notification for an issued
device
ReCR Retrieve information about an active fraud
case resolution
UpBQ Update details of a credit facility's
restructuring activities

UpBQ Update details relating to Administer

EcBQ Approve, reject an intellectual property asset

assignment

ExCr Automatically download a fraud model

ReCR Retrieve details about market research
analysis, including recent results
ExBQ Execute automated action against a lead
opportunity development task (e.g. generate
message)

InBQ Instantiate a new Securities Reporting

EcBQ Accept, verify, etc. aspects of Production

Platforms and Infrastructure processing

ExBQ Execute a fee charge against a loan

UpBQ Update details relating to Commission Terms

InBQ Instantiate a new Statement

ReBQ Retrieve details about asset maintenance

activity
CrBQ Create/instigate a supporting business
development initiative
ReBQ Retrieve details about external reporting to
the credit monitoring activity
CoBQ Control the processing of Product and
Service Planning
ExBQ Trigger a payment for a repeating payment
set up
EcCR Accept, verify, etc. customer behavior
insights
UpCR Update an active card transaction switch
operating session
InCR Instantiate a new Branch Location
Management Plan

CaBQ Capture a channel access event in the log

UpCR Update settings and details of the operating
session (e.g. change priorities)
CaBQ Capture Application Architecture activity or
event related information
RqBQ Request manual intervention or a decision
with respect to Remediation
ReBQ Retrieve processing transaction details for a
settlement procedure
ExCR Execute an automated task (e.g. assign a
contact)
RqBQ Request manual intervention or a decision
with respect to Development Tooling and
Environment
ReBQ Retrieve details about an inbound ACH
transaction batch
CoCR Control the processing of a card account
(e.g. suspend)
RqBQ Request manual intervention or a decision
with respect to Organization
EcBQ Accept, verify, reject, etc. aspects of an
initiative

CrCR Create an initial relationship management

plan

ExBQ Execute an automated action for an impact

assessment (e.g. trigger an assessment report)
RqBQ Request manual intervention or a decision
with respect to Statement
UpBQ Update the functional requirements or other
properties of a the specification
UpBQ Update details of provided brand related
advice

CaBQ Capture servicing event details

UpCR Update details relating to Product/Customer
Combination Assessment

ReBQ Retrieve details of financial transactions

captured in the log
UpBQ Update payment instruction details for a
settlement procedure

InBQ Instantiate a new Fulfillment

InBQ Instantiate a new Dividends and Interest

ReBQ Retrieve details about a customer survey
analysis
ReBQ Retrieve details about the product initiation
request
UpBQ Update details of a withdrawal from a
corporate loan

PrBQ Provide cheques

ReCR Retrieve details/reports about a system
development project
EcCR Accept, reject etc a lead/opportunity
procedure

CoCR Control the processing of Management

Manual Specification
CoCR Control the processing of Credit/Charge Card
Financial Capture Transaction
EcCR Accept, reject, etc. aspects of the contact
center management plan

GrCR Obtain an authentication grant (a token)

RqBQ Request a relationship development task

UpBQ Update details relating to Direct Debit

CoCR Control the processing of an active current
account (change processing status)

ReCR Retrieve information about the log

ExCR Execute an automated action (e.g. input
data)

CaBQ Capture product processing event details

ReBQ Retrieve details about any aspect of
Reporting

GrBQ Provide a grant of allowed used for an

intellectual property asset
RqBQ Request manual intervention or a decision
with respect to Collateral

ReCR Retrieve details about a deployment project

InBQ Instantiate a new Functional Consistency
Checks
ReCR Retrieve details about a servicing position
session

UpBQ Update details relating to Fulfill

CaBQ Capture Operational Security Procedures and

Guidelines activity or event related information
ReBQ Retrieve details about any aspect of
Corporate Action
ExCR Automatically extract details of a maintained
financial market research viewpoint

ExBQ Submit a check register report that the bank

uses to check submitted checks

InBQ Initiate inbound financial message handling

CoCR Control the processing of Merchandising
Loan Arrangement
ReBQ Retrieve details about a fee or penalty
charge
CoBQ Control the processing of Projection and
Allocation
RgBQ Register a new product or service operations
details in the catalog
ReBQ Retrieve details about a party authentication
procedure

GrCR Obtain a permission grant against the plan

(e.g. obtain authority to develop materials)

ReCR Retrieve details about a suitability evaluation

InBQ Initiate/set-up securities deposit and
withdrawal processing for the account

InBQ Initiate an interactive help service exchange

InBQ Instantiate a new Operational Security

Procedures and Guidelines
ReBQ Retrieve details about a related market trade
request
ExBQ Execute an available automated action for
Fulfill

ReBQ Retrieve details about correspondence and

documents from the customer offer procedure

UpCR Update the corporate treasury plan

ReBQ Retrieve details about prospect campaign
analysis activity
RqBQ Request manual intervention or a decision
with respect to Administer

UpBQ Update details relating to Settlement

ReBQ Retrieve details about the product or service

specification and any associated properties
UpBQ Update details relating to Distribution

ReBQ Retrieve details about any aspect of Interest

CaCR Capture impact feedback against a prospect

campaign specification (by version number)
ReBQ Retrieve details about a payment transaction
or arrangement
RqCR Request manual intervention or a decision
with respect to Special Pricing Conditions Directory
Entry
UpCR Update details of a customer billing
transaction
InBQ Initialize service fee processing for an
advisory session (set up)
EcBQ Accept, verify, etc. aspects of Check
processing

ReBQ Retrieve details about an assigned device

RqCR Request manual intervention or a decision

with respect to Currency Exchange Transaction
ExCR Execute an available automated action for
Internal Audit Assessment
RqCR Request manual intervention in an
assessment (e.g. discussion)
ReBQ Retrieve details about the software and data
specification tasks
ReBQ Retrieve details about any aspect of
Organization
UpBQ Update the regulatory terms for a customer
master agreement

InCR Initialize a monitored financial position

UpCR Update details on an active market trade
request

InCR Initiation position monitoring for a customer

ReBQ Retrieve details about the payment terms for
a card collections procedure
ReBQ Retrieve details about a credit facility
repayment

ReBQ Retrieve details about a next best test

ReBQ Retrieve details about any aspect of
Resiliency and Performance Checks
ReBQ Retrieve details about card transaction FX
conversion|
InBQ Instantiate a new Settlement
UpBQ Update details of the arbitration request of a
card case
ReCR Retrieve details about a customer case
ReBQ Retrieve details about a disbursement paid
against a loan
UpCR Update details relating to Branch Cash
Allocation

EcCR Accept, reject, verify, etc an offer procedure

UpCR Update details for an active network
participant facility

InBQ Instantiate a new Transaction Authorization

ReBQ Retrieve details about a clearing transaction

EcBQ confirm, reject etc. a payment being applied
to a billing transaction

RqCR Request intervention with a bank relationship

plan (e.g. arrange a meeting)

UpBQ Update repayment transaction details

ReBQ Retrieve details about a card transaction
switch routing transaction

UpBQ Update details relating to Origination

RqBQ Request manual intervention or a decision
with respect to Fee

UpBQ Update details of a captured financial

transaction
UpCR Update details relating to Compliance
Reporting Administrative Plan
ReBQ Retrieve details about any aspect of
Provisioning
CaCR Capture Global Standard Specification
activity or event related information
ExBQ Execute an automated action within the
contact (e.g. self serve)

InBQ Instantiate a new Valuation

ReBQ Retrieve details about a product guidance
advisory session
ReBQ Retrieve details about card transaction
matching
ReBQ Retrieve details about any aspect of
Processing Error and Integrity Checks
UpBQ Update details of the consolidation in a card
case
ReCR Retrieve details and reports about the card
settlement processing
UpCR Update details of a customer access profile
agreement

UpBQ Update details relating to Billing

ReBQ Retrieve details about an ACH transaction
batch in clearing and settlement
InBQ Initiate an outbound ACH transaction batch
handling
RwBQ Retrieve details about tracking and reminder
activity
ReBQ Retrieve details about any aspect of
Collections Account Update

CoCR Control a loan

InBQ Instantiate a new Production Environment
and Support Services

InBQ Initiate corporate loan account restructuring

CaBQ Capture Production Platforms and

Infrastructure activity or event related information
EcCR Accept, verify, etc. the investment portfolio
evaluation
ReBQ Retrieve details about the specific terms of
an agreement
ReBQ Retrieve regulatory reporting detail and
reports for review
EcCR Accept, verify, etc. aspects of Product
Combination Arrangement processing
ExBQ Execute an automated withdrawal against a
loan

InCR Instantiate a new Financial Market Analysis

ReBQ Retrieve sales event details

EcBQ Accept, verify, etc. aspects of Projection and
Allocation processing
ReCR Retrieve details and status of a collateral
asset and its allocation
ReBQ Retrieve details about any aspect of Verify
Mandate
UpBQ Update details about an association entry for
the customer
InBQ Initiate a card transaction switch capture
function
UpBQ Update details of a corporate loan or
restructuring activities
ReBQ Retrieve details about any aspect of
Inventory
InCR initiate an ECM/DCM transaction for a
corporate customer
ExCr Automatically download a customer behavior
model
ReBQ Retrieve details about business unit
performance assessment activity
ExCR Execute an available automated action for
Product and Service Assessment
ReCR Retrieve details about any aspect of Direct
Debit Arrangement

RqBQ Request reworking of resolution to a case

UpBQ Update details of a loan or restructuring
activities
ReBQ Retrieve details about any aspect of
Inventory Allocation

CoBQ Control issued cheques (e.g. cancel)

InBQ Instantiate a new Maintain Relations

ReCR Retrieve details about an active car
transaction authorization task
EcBQ Accept, verify, etc. aspects of Funds
Available Check processing
CaCR Capture Virtual Accounts Arrangement
activity or event related information
ReBQ Retrieve details about any aspect of
Configuration

RqBQ Request manual intervention or a decision

with respect to Financial Market Insight

InBQ Initiate credit facility account restructuring

UpBQ Update product options and pricing terms

ReBQ Retrieve details about customer out of

pattern behavior analysis, including recent results

RqCR Request archiving or retrieval of a document

UpCR Update details of an active investment
portfolio management arrangement
ReCR Retrieve details about a production release
evaluation
EcBQ Verify or accept the payment transaction
(results in a payment order)
RqBQ Request manual intervention in a session
(e.g. obtain simulated valuations)
UpCR Update details relating to Special Pricing
Conditions Directory Entry
UpBQ Update details about a reference entry for
the customer
InBQ Initiate customer query handling
ReCR Retrieve details about an active collateral
asset administrative plan
InBQ Initiate survey result consolidation and
analysis

InCR Initiate a corporate loan

ReBQ Retrieve details about any aspect of Service
Delivery
ReBQ Retrieve details about the business unit
activity analysis
CoCR Control the processing of the servicing
resource allocation (e.g. adjust priorities)
ReCR Retrieve details about any aspect of Financial
Market Analysis
GrCR Obtain a permission grant in line with asset
and liability policy (e.g. clearance for some related
financial action)
EcBQ Accept, verify, etc. aspects of Structuring
processing

InCR Instantiate a new Central Cash Allocation

ReBQ Retrieve details about a systems related
deployment task or deliverable
ReCR Retrieve details about any aspect of
Regulatory & Legal Authority Relationship
Management Plan
UpBQ Update captured servicing issue event
details
RqCR Request manual intervention in a servicing
order (e.g. engage a servicing agent)

UpBQ Update details for authentication processing

ReBQ Retrieve details about advertising campaign
performance assessment activity
ReBQ Retrieve details about the underwriting
decision
ReBQ Retrieve details about any aspect of
Financial Instrument
RqCR Request manual intervention or a decision
with respect to Virtual Accounts Arrangement
CoCR Control the execution of the order (e.g.
suspend)
UpBQ Update details relating to the servicing tasks
of the deployment
InBQ Initiate customer insight capture

UpBQ Update details of a registered transaction

ReBQ Retrieve details about maintenance
processing for a credit facility

EcBQ Accept, reject, etc maintenance task

processing
ReBQ Retrieve details about any aspect of
Administer

UpBQ Update details for product/service handling

CaCR Capture Management Manual Specification

activity or event related information

InBQ Instantiate a new Redemption

ReCR Retrieve details about any aspect of
Collateral Asset Liquidation Procedure
ReBQ Retrieve details about any aspect of Product
Testing and Deployment Mechanisms
CoCR Control the processing of a customer case
(e.g. suspend)
CoCR Control a consumer loan (e.g. suspend,
terminate)
CoCR Control the processing of Employee
Commission Agreement
UpBQ Update status measures for a monitored
party
CoCR Control an issued device allocation (e.g.
suspend)
InBQ Instantiate a new Service Scheduling
ReBQ Retrieve details about the chargeback for a
card case
ReBQ Retrieve details about the cash inventory

InBQ Instantiate a new Capture

UpBQ Update a logged event for a customer

UpBQ Update an outbound ACH transaction batch

EvBQ Evaluate customer authenticity using
passwords
ReBQ Retrieve details about a secret question
evaluation
CaBQ Capture activity details for a segment
initiative (e.g. record time/effort)
UpCR Update details of an active managed
investment portfolio agreement
ReCR Retrieve details about any aspect of Asset
Securitization Transaction
ReCR Retrieve details about the administrative
plan (e.g. a resource utilization report)
ReCR Retrieve details about credit state monitoring
for a customer
ReBQ Retrieve details about any aspect of
Production Platforms and Infrastructure
ReBQ Retrieve details about promotional event
impact assessment activity

InBQ Instantiate a new FX Transaction Pricing

UpBQ Update details of a generated invoice

ReBQ Retrieve details about any aspect of
Syndicate Assembly
CaBQ Capture Oversight activity or event related
information

InBQ Execute an outbound voice connection

ReBQ Retrieve details about brand advice activity

UpCR Update details for an active financial account

ReBQ Retrieve details about card transaction
addressing
ReBQ retrieve details about a repayment
transaction

RqBQ Request manual intervention to the testing

specification (e.g. request re-do of selected tests)

CrCR Create the management plan for the voice

channel

InCR Initiate a financial accounting log (account)

UpCR Update details of the advertising campaign
management plan
ReCR Retrieve information about a corporate
current account - either standard canned reports
or selected instance attribute values
CaCR Capture Branch Location Management Plan
activity or event related information
RqBQ Request manual intervention or a decision
with respect to Maintain Relations
EcBQ Accept, verify etc. a selected type of
customer behavior insight
RqCR Request manual intervention during the
advisory service (e.g. expand coverage)
UpBQ Update details relating to Financial
Transaction Capture
CrCR Create a business development strategy for
the enterprise or division

InBQ Initiate a market trade

InCR Initiate a new securities investment account

UpBQ Update details of a withdrawal from a loan

EcBQ Accept, reject, verify, etc. customer segment
analysis
CrCR Create and invoke the promotional event
management plan

InCR Initiate A new corporate deposit account

ReBQ Retrieve details about a customer behavior
analysis
CrCR Create or set-up the administrative plan for
sales specialist assignments
CaBQ Record usage details for a collateral
allocation

ReBQ Retrieve fraud event details

RgCR Register a new direct debit (DD) mandate
collection for a corporate customer
ReBQ Retrieve details about alerts for a party
ExBQ Execute an automated task for the tracking
activity (e.g. upload new data)

CaBQ Capture servicing issue event details

UpBQ Update the regulatory terms for a broker
agreement
ExCR Execute an available automated action for
Currency Exchange Transaction
UpCR Update aspects of the business unit
management plan

ReBQ Retrieve details about any aspect of Check

UpCR Update settings or content for product
portfolio analysis activity
ExCR Execute an available automated action for
Fiduciary Relationship Arrangement
InCR Instantiate a new Product Combination
Arrangement
UpBQ Update details about a relationship
development task

ReBQ Retrieve details about any aspect of Capture

and Classification

UpBQ Update details relating to Capture and

Classification
ReCR Retrieve details about any aspect of Product
Combination Arrangement
ExCR Execute an automated action for a prospect
campaign specification (e.g. confirm eligibility
requirements)
EvBQ Establish the corporate policy terms for a
sales product agreement
ReBQ Retrieve details about any aspect of
Structuring

ReBQ Retrieve details about a biometric evaluation

UpBQ Update details relating to Valuation

EcCR Accept, verify, etc aspects of an allocation

EcCR Accept, verify, etc. aspects of
Product/Customer Combination Assessment
processing
CaBQ Capture Standing Order activity or event
related information
ReBQ Retrieve details about a consumer securities
order compliance check
RqBQ Request manual intervention or a decision
with respect to Cash Distribution
EcBQ Accept, verify, etc. aspects of Commission
Terms processing
CaCR Capture Regulatory & Legal Authority
Relationship Management Plan activity or event
related information
CaBQ Capture internal product reports to support
credit analysis
UpBQ Update details relating to Financial
Accounting
RqCR Request manual intervention or a decision
with respect to Custody Arrangement

InBQ Instantiate a new Award

RqBQ Request a maintenance task is undertaken

for an intellectual property asset
CrCR Create or register an imported product or
service specification
ExCR Execute an automated task for an
assessment (e.g. submit transactions)

InBQ User subscription to the switch

ReCR Retrieve details about any aspect of
Technology Standards Specification
ReBQ Retrieve details about a warehoused
outbound ACH transaction batch
UpBQ Update details relating to Embedded Product
Control
ExCR Execute an available automated action for
Syndicated Loan Arrangement
UpBQ Update details relating to Application
Architecture
ReCR Retrieve details about a correspondent
fulfillment arrangement
EcBQ Accept, verify, etc. aspects of Receivables
Evaluation processing

InBQ Instantiate a new Reporting

ExBQ Execute an available automated action for
Operations and Servicing Issue Analysis
ExCR Execute an automated task against an active
delinquent account process (e.g. upload
transactions)
InBQ Initialize service fee processing for corporate
tax advisory services (sets up ability to process
fees)
UpCR Update details relating to Asset
Securitization Transaction

ReCR Retrieve details about the POS device

EvBQ Agree terms for a customer mandate under
the service mandate
InBQ Initiate processing an outbound
correspondence item
EvBQ Evaluate customer segment performance
using a specific type of analysis
ReBQ Retrieve details about a specific product
performance analysis
GrCR Obtain permission to act in relation to
Leasing Item Administrative Plan
ReBQ Request manual intervention in survey
analysis (e.g. perform specific analysis)
UpBQ Update details for the preferences in the
agreement
ReBQ Retrieve details about any aspect of
Production Environment and Support Services
EcBQ Accept, verify, etc. aspects of Production
Environment and Support Services processing
ReBQ Retrieve details about any aspect of
Selection
ExBQ Get automated support for product or
service specification deployment (e.g. access to
systems and operational requirements)
EcBQ Accept, reject, verify, etc. aspects of a
customer survey definition
ReBQ Retrieve details about the payment order
initiation
ReBQ Retrieve details of an active case recovery
plan
CrCR Create the administrative plan for the contact
center

InCR Initiate credit state monitoring for a customer

CrCR Create or register an imported fraud model

UpBQ Update details about a corporate tax
optimization advisory session
CaBQ Capture details relating to the functional
specification activity (e.g. log work effort and
output)
CrCR Create the management plan for customer
case handling

InBQ Instantiate a new Assurance

UpBQ Update details relating to Functional
Consistency Checks

InCR Initialize the interactive help facility

UpCR Update details relating to Cheque Processing
Operating Session
EvCR Evaluate an underwriting decision

ReBQ Retrieve consolidated information for review

UpBQ Update details relating to Product Type
Selection
ReBQ Retrieve details about card transaction
intercharge fees

UpBQ Update aspects of a troubleshooting task

ExCR Perform an automated action to an active
evaluation (e.g. upload additional data)

InBQ Instantiate a new Standing Order

ReCR Retrieve details about a customer directory
entry
RqBQ Request manual intervention or a decision
with respect to Maintenance and Access
Administration

UpBQ Update details relating to Safe Keeping

UpBQ Update properties of a structured
view/report

ReBQ Retrieve details about troubleshooting tasks,

root cause and proposed remedial actions
InCR Instantiate a new Technology Standards
Specification
ExCR Execute an automated task for a evaluation
(e.g. automated data import)
ReBQ Retrieve details about the ECM/DCM
placement actions
ReCR Retrieve details about a card case

ReCR Retrieve details about an allocation

EcBQ Accept or verify the tax reporting position
analysis
UpBQ Update details for query handling
ReBQ Retrieve details about maintenance
processing for a corporate loan
ExBQ Execute an automated action (e.g. input data
about a document)

ReBQ Retrieve details about a device evaluation

EcBQ Accept, verify, etc. aspects of Payment
Initiation processing

CoBQ Control the processing of Administer

UpBQ Update details relating to the production
support tasks of the deployment
CoCR Control the processing of Currency Exchange
Transaction

EcBQ Accept, verify, etc. aspects of Indexing and

Publication processing
RqCR Request a viewpoint is refreshed or adjusted
in some manner

RqCR Request verification services for a document

UpBQ Update details relating to FX Transaction
Pricing
InCR Instantiate a new Cheque Processing
Operating Session
RqCR Request manual intervention or a decision
with respect to Product Training Procedure
CoBQ Control the processing of Fulfillment
EcCR Accept, reject, etc. aspects of a suitability
evaluation
GrBQ Obtain permission to act in relation to
Standing Order

ReBQ Retrieve tracking details about an open item

ReBQ Retrieve details about a corporate loan
withdrawal

ReBQ Retrieve details about the campaign design

and execution direction and scheduling activity
RqBQ Request manual intervention to a
troubleshooting action
ReBQ Retrieve details about the consolidation of
source data
UpCR Update sales product operational terms
agreement

UpCR Update details relating to Reward Points

Transaction
CaBQ Capture Staff and Location Planning activity
or event related information
EcBQ Accept, reject, approve etc. the customer tax
reporting

UpBQ Update details for a segment initiative

UpBQ Update details of an outbound
correspondence block

InBQ Execute an inbound voice connection

ReBQ Retrieve details about any aspect of IT
Policies and Guidelines
RqCR Request manual intervention in an offer (e.g.
request specialist support)
EcBQ Accept, verify, etc. aspects of Securitization
processing

InBQ Initiate the routing function

CaBQ Capture Mailing activity or event related
information
ReCR Retrieve details about any aspect of Credit
Risk Model Specification
CoBQ Control the processing of Transaction
Consolidation
InBQ Instantiate a new Content Development
UpBQ Update details of a maintenance or upgrade
management plan item
InBQ Initiate a workstation broadcast
ReCR Retrieve details about a card clearing
process
ReBQ Retrieve details about an outbound
correspondence with tracked response
UpCR Update the details or make-up of a financial
market research viewpoint
EcCR Accept, verify, etc. aspects of Product and
Service Assessment processing
EcBQ Accept, reject etc. an IT operations related
task of the deployment

UpBQ Update details of an assigned biometric

ReBQ Retrieve details about profile entries in the
directory record
CoCR Control the execution of the interactive help
service (e.g. constrain access)
ExBQ Execute an available automated action for
Fee
ReBQ Retrieve details about any aspect of
Customer Liaison

ReBQ Retrieve bank rate table and details

InCR Initiate a payment transaction

ReBQ Retrieve details about a credit facility's
applied fees

RqBQ Request that an existing entry is updated or

revised
InCR Instantiate a new Asset Securitization
Transaction

RqBQ Request handling of a withdrawal

PrBQ Provide/allocate the device to a merchant

CoCR Control the processing of Cheque Processing
Operating Session

CrBQ Create a troubleshooting response task

CaCR Capture Credit Risk Model Specification
activity or event related information
UpBQ Update details relating to Technology
Infrastructure
ReBQ Retrieve details about any aspect of
Embedded Product Control

ReBQ Retrieve details about the contact schedule

or specific contacts
InBQ Instantiate a new Bank and Campaign
Alignment
CoBQ Control the processing of Tracking and
Allocation

InCR Instantiate a new Product Training Procedure

CoCR Control the processing of a card transaction
operating session (e.g. suspend)
UpBQ Update details of a batch of card
transactions
ReBQ Retrieve details about any aspect of Credit
and Fraud Related Issue Analysis
RqBQ Request manual intervention or a decision
with respect to Commission Terms
UpCR Update details of a product or service
deployment project
ReBQ Retrieve details about a consumer securities
order

InBQ Initiate the reconciliation of ACH transactions

EcCR Accept, reject, etc a contact action

EcBQ Accept, reject etc. a term deposit rollover
request
UpBQ Update details of the resolution of a card
case
CoCR Control the processing of IT System
Administrative Plan
CoCR Change the status/handling of a monitored
position

InCR Initiate customer campaign processing

ReBQ Retrieve details about an outbound voice
connection
CaBQ Capture Assurance activity or event related
information
RqBQ Request manual intervention or a decision
with respect to Credit and Fraud Related Issue
Analysis

ReBQ Retrieve details about any aspect of Mailing

EvCR Establish a customer access profile
agreement
EcCR Accept, verify, reject etc. details of a
customer directory entry
ExBQ Execute an automated withdrawal against a
corporate loan
EcCR Verify, accept, override etc. a transaction
authorization
ReCR Retrieve details about a corporate tax
advisory service arrangement
ExBQ Execute transactions against the inventory
position
ReBQ Retrieve details about any aspect of Network
Operation
EcBQ Accept, approve a sale specialist support
assignment
EcBQ Accept, verify, etc. aspects of Lien
processing
RqBQ Request manual intervention or a decision
with respect to Settlement
ReBQ Retrieve details about an account posting or
account
RqBQ Request contact processing for an active
delinquent account procedure
CoCR Control card collections process (e.g.
escalate)
InBQ Initiate an inbound eBranch connection

EcBQ Accept, reject etc. the collateral allocation

InBQ Instantiate a new Resiliency and Performance
Checks
GrCR Obtain grant authority to act under the terms
of the agreement
UpBQ Update details about a customer's
demographic entry
CoCR Control the handling of a customer access
profile (e.g. suspend)

EcBQ Accept, verify receipt etc. of issued cheques

CoCR Control a point of service session (e.g.
suspend)

ReBQ Retrieve details about merchant out of

pattern behavior analysis, including recent results
UpBQ Update details relating to Information
Architecture

RqBQ Request rollover of a term deposit

UpBQ Update details relating to Structuring

ReCR Retrieve details about any aspect of
Corporate Lease Arrangement
RqBQ Request manual intervention or a decision
with respect to Transfer Pricing

UpBQ Update an inbound ACH transaction batch

ReBQ Retrieve details about any aspect of
Placement
RqBQ Request manual intervention or a decision
with respect to Production Environment and
Support Services
UpBQ Update a repayment transaction made to the
corporate loan

PrBQ Provide a biometric assignment

UpCR Update submitted details or content for an
on-going guideline compliance assessment
UpCR Update details of an active customer master
agreement
CrBQ Create advertising campaign direction
schedules (e.g. create the schedules for design or
execution activity)
UpBQ Update details about lean/opportunity
development task
GrCR Obtain a permission grant associated with
the evaluation
ReBQ Retrieve details about a captured card
transaction
CaBQ Capture data for an active allocation (e.g.
availability)

EcBQ Accept, reject, verify etc. an issued device

CoCR Control the processing of Regulatory & Legal
Authority Relationship Management Plan
CaBQ Capture relationship management event
details
ExCR Execute an automated action for a monitored
party (e.g. refresh)
EvBQ Establish restrictions for the access profile
agreement
ReBQ Retrieve details about any aspect of
Technology Infrastructure
CoCR Control the execution/application of the
operational terms (e.g. suspend)
ReBQ Retrieve details about any aspect of
Collateral Valuation

UpBQ Update details relating to Securitization

CoCR Control the processing of a card case (e.g.
suspend)
EcCR Accept, reject, verify, etc. aspects of an
ECM/DCM transaction
RqCR Request manual intervention or a decision
with respect to Cheque Processing Operating
Session

UpCR Update details of the segment strategy

ExBQ Execute an automated task for a specific
type of analysis (e.g. data upload)
ReBQ Retrieve details about an outbound financial
message
UpCR Update details of an active account recovery
case
EcCR Accept, verify, etc. aspects of Reward Points
Log processing
InBQ Initiate a warehoused outbound ACH
transaction batch
ReBQ Retrieve details about any aspect of Context
Criteria
ReCR Retrieve any details of the regulatory
reporting administration
EcCR Accept/reject etc. aspects of the
administrative plan
RqBQ Request manual intervention or a decision
with respect to Interest

ReBQ Retrieve details about the credit check

controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

CoCR Control the processing of the log (e.g.

suspend)

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

RqBQ Request a maintenance activity for a credit

facility (e.g. obtain a fee analysis)
CoCR Control a credit facility arrangement (e.g.
suspend, terminate)
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

RqBQ Request manual intervention for an active

market trade (e.g. specific clearing and settlement
processing)

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
controlRecordIdentifiers

CoBQ Control the position trading activity (e.g.

suspend, amend limits)

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

CoCR Control the processing of a lead/opportunity

(e.g. raise priority)
UpBQ Update the regulatory terms for a sales
product agreement
GrCR Obtain permission to act in relation to
Reward Points Log
UpCR Update submitted details or content for an
on-going legal assessment
ReBQ Retrieve details about a routing task

InBQ Instantiate a new Network Operation

ReBQ Retrieve details about survey reviewer
selection activity
EcBQ Accept, reject etc a credit facility
restructuring proposal
ExBQ Execute an available automated action for
Audit

UpCR Update terms for a third part mandate

ReCR Retrieve details about an authentication
assessment
ExBQ Obtain an automated refresh of merchant
fraud analysis
UpBQ Update details of the customer campaign
portfolio management plan

UpCR Update details for an existing corporate loan

EcCR Accept, verify, etc. aspects of Credit Risk
Model Specification processing

UpBQ Update details of a posting (repair)

EcCR Accept or reject recommendations coming
from fraud resolution
InCR Initiate servicing event history tracking for a
servicing resource
EcCR Accept, reject, etc. a prospect campaign
specification
EvCR Establish a customer master agreement
(evaluate applicable rules)
RqBQ Request manual intervention with a credit
plan
ReBQ Retrieve details about service fees for a
corporate tax advisory service
ReBQ Retrieve details about any aspect of
Commission Terms
EcCR Accept, reject, confirm, etc aspects of a
development project

ReBQ Retrieve details about a deposit transaction

UpBQ Update details relating to Provisioning

RqBQ Request manual intervention or a decision

with respect to Technology Infrastructure
CaBQ Capture Configuration activity or event
related information
RqBQ Request manual intervention with a product
inventory item assignment (e.g. special delivery
arrangements)
ReBQ Retrieve details about customer specific
processing for a market order

RqBQ Request a customer contact

ReBQ Retrieve details about interest applied to a
consumer loan

ReBQ Retrieve liquidity analysis details

ReCR Retrieve details about any aspect of
Employee Commission Agreement
RqCR Request manual intervention with the plan
(e.g. reprioritize activities)
RqBQ Request manual intervention or a decision
with respect to Production
ExBQ Execute an automated repayment
transaction

ReBQ Retrieve details about an intellectual

property asset assignment
CoCR Control the processing of Syndicated Loan
Arrangement
RqCR Request manual intervention or a decision
with respect to Intellectual Property Exchange
Operating Session

EcBQ Accept, verify etc. a customer's DD mandate

ReBQ Retrieve details about any aspect of
Projection and Allocation
CoCR Control a direct debit mandate collection
(e.g. suspend)
CoCr Control the use of a prospect campaign
specification (e.g. suspend pending revision)

ReBQ Retrieve internal status notification details

UpBQ Update a clearing transaction booked against
the account

UpBQ Update details about an intellectual property

asset assignment
RqBQ Request manual intervention in the
placement activity (e.g. propose prospects)

ExCR Execute an available automated action for

Reward Points Transaction

EcBQ Verify, accept etc. a card account transaction

EvCR Establish a sales product agreement
(evaluate applicable rules)
CoCR Control the processing of an open item
procedure (e.g. skip)
UpBQ Update the advertising campaign design and
execution schedules
UpBQ Update the legal terms for a broker
agreement
EcBQ Accept, verify, etc. aspects of Transaction
Consolidation processing
CoBQ Control an assigned secret question (e.g.
suspend)
ReBQ Retrieve details about rating measures for a
party
ReCR Retrieve details about the customer event
log
ReBQ Retrieve details about a logged channel
activity event
ReBQ Retrieve details about a card account
transaction

InCR Initiate the voice channel service

CoCR Control a customer contact (e.g. terminate)

ReCR Retrieve details about any aspect of Cash
Distribution Procedure
UpBQ Update captured facility utilization event
details
UpBQ Update details relating to Cancelled Cheque
Handling
ReBQ Retrieve details about location's occupancy
entry in the directory
InBQ Initiate a card transaction (initiated at
merchant location)

ReBQ Retrieve details about disclosure submissions

EcBQ Accept, verify, etc. aspects of Inventory
Provisioning processing
GrCR Obtain permission to act in relation to Branch
Location Management Plan

UpCR Update the gateway service details

UpBQ Update captured externally reported status
details for an issued device
EcBQ Accept, verify, reject etc. the arbitration
result of a card case

EcBQ Accept, verify, etc. aspects of Product

Testing and Deployment Mechanisms processing
CoCR Control the execution of the ACH access
service session (e.g. terminate)
UpBQ Update details relating to Resiliency and
Performance Checks
RqBQ request manual intervention in
troubleshooting activity

UpBQ Update details relating to Maintenance and

Access Administration

EcBQ Accept, verify, etc. aspects of Capture and

Classification processing
UpBQ Update details of an outbound
correspondence with tracked response

RqCR Request intervention with a relationship plan

(e.g. arrange a customer meeting)
ReCR Retrieve details about the product inventory
distribution

ReBQ Retrieve details about a collateral allocation

UpBQ Update details relating to Collections
Assessment

InBQ Instantiate a new Audit

InCR Instantiate a new Custody Arrangement

ReBQ Retrieve details about an outbound
correspondence block

InCR Initiate delinquent account processing

ReCR Retrieve details about a disbursement
transaction
InBQ Initiate customer sales handling
ReBQ Retrieve details about the preferences in the
agreement

ReBQ Retrieve facility utilization event details

ReBQ Retrieve details about interest accrued to an
account

EvCR Initialize a market research analysis

ReBQ Retrieve details about an assisted contact

UpCR Update aspects of the customer case
handling management plan
InCR Initiate lead/opportunity procedure (capture
the lead details)
EcBQ Accept, verify, etc. aspects of Selection
processing

CoBQ Control an assigned password (e.g. suspend)

RqBQ Request manual intervention or a decision
with respect to Direct Debit
ReBQ Retrieve details about customer survey
execution activity
ExCR Execute an available automated action for
Cash Distribution Procedure
UpCR Update details for a consumer advisory
session
UpBQ Update details relating to Distribution
Planning
UpCR Update details relating to Financial Market
Analysis

ReBQ Retrieve details about quotation activity

CaBQ Capture transactions feeding into liquidity
analysis
CoCR Control the Card e Commerce Gateway
operation
EcBQ Accept, verify, etc. aspects of Fulfill
processing

CoCR Control the processing of Reward Points Log

UpBQ Update details relating to the systems tasks
of the deployment
UpBQ Update details relating to Business
Architecture
UpCR Update the settings for customer position
tracking
InCR Initiate a card transaction switch operating
session
UpBQ Update details relating to Inventory
Distribution Oversight

CoBQ Control the processing of Safe Keeping

ReBQ Retrieve details about a trial transaction and
its position impact
UpCR Update the voice access service menu during
the session
EcCR Accept or reject a guideline compliance
determination

InBQ Instantiate a new FX Transaction Capture

EcBQ Accept, reject etc. a proposed consumer
securities order
CoCR Control the processing of Global Standard
Specification
EcCR Accept, verify, etc. aspects of ATM Network
Operating Session processing
ReBQ Retrieve details about any aspect of
Agreement

ReCR Retrieve details about a tracked device

RqCR Request manual intervention in the policies
(e.g. request revision based on regulatory
changes)
UpCR Update details of the overall sale specialist
support administrative plan

CoCR Control the processing of an active corporate

current account (change processing status)
UpBQ Update a warehoused outbound ACH
transaction batch

ReBQ Retrieve details of an active case negotiation

CaBQ Capture Information Architecture activity or
event related information
CoCR Control the processing of Collateral Asset
Liquidation Procedure

CaCR Capture impact feedback against a customer

campaign specification (by version number)
EcBQ Accept, reject, verify etc. an active case
negotiation
CaBQ Capture Operational and Production
Procedures and Guidelines activity or event related
information

PrCR Enable the service resource pool allocation

UpBQ Update details about an usage entry for the
location
InBQ Instantiate a new Financial Transaction
Capture

ExCR Execute an automated action against an

active customer campaign (e.g. order inventory)
EcCR Accept, verify, etc. aspects of IT System
Administrative Plan processing
ExBQ Execute a fee or penalty transaction against
the account
EvBQ Establish preferences for the access profile
agreement
UpBQ Update details relating to Functional
Requirements
GrCR Obtain an authorization grant from
transaction authorization
UpBQ Update details relating to Clearing and
Settlement

InBQ Instantiate a new Capture and Classification

GrCR Obtain a credit pricing policy acceptance
grant to proceed with a transaction
ReBQ Retrieve details about interest paid to a term
deposit
EcBQ Accept, reject etc. a systems related task of
the deployment

ReBQ Retrieve details about an eligibility

assessment
ReCR Retrieve details about delegated transaction
processing for a product instance
InBQ Initiate card authentication (routed to issuing
bank)
UpBQ Update details relating to Transaction
Authorization
CaBQ Capture Consolidation activity or event
related information

UpBQ Update merchant allocation details

ReBQ Retrieve details about an IT operations
related deployment task or deliverable

InCR Initiate a point of service session

ReCR Retrieve details about any aspect of Leasing
Arrangement
InCR Initiate customer survey processing
ExBQ Levy service fees against a term deposit
account
UpCr Update details of a prospect campaign
specification or usage record

InBQ Instantiate a new Oversight

CrBQ Create promotional event participation plan
(e.g. create the schedules for involvement and
sponsorship)
GrCR Obtain permission to act in relation to
Product/Customer Combination Assessment
ExCR Execute an available automated action for
Accounts Receivable Procedure
ReBQ Retrieve details about the usage
specification tasks
ReBQ Retrieve details about any aspect of
Expiration

RqCR Request an amendment of a document

GrCR Obtain permission to act in relation to IT
System Administrative Plan
ReBQ Retrieve details about a business risk
assessment
UpBQ Update details of the market tracking
activity (e.g. change source)

UpCR Update aspects of the voice channel

management plan
UpBQ Update a settlement transaction booked
against the account
CoCR Control a corporate loan (e.g. suspend,
terminate)
EcCR Verify, confirm etc. a disbursement
InCR Initiate a contact (can be inbound or
outbound)

UpCR Update aspects of the administrative plan

RqBQ Request manual intervention with a capture
transaction
RqBQ Request manual intervention or a decision
with respect to Selection
EvBQ Evaluate customer authenticity using
documents
UpBQ Update aspects of a customer survey
definition/specification
RqCR Request a manual refresh of channel activity
analysis
RqBQ Request manual intervention or a decision
with respect to Funds Available Check

UpBQ Update customer tax reporting details

ReCr Retrieve details about a fraud evaluation
assessment
UpBQ Update details relating to Represent Bank
Interests
UpCR Update details of an active sales product
agreement
EcCR Accept, reject, etc. aspects of the business
unit management plan

InCR Instantiate a new Intellectual Property

Exchange Operating Session

EcBQ Accept, reject, verify a development activity

InBQ Instantiate a new Provisioning

EcBQ Accept, verify, etc. aspects of Financial
Transaction Capture processing
UpBQ Update payment processing details for a
settlement procedure

UpBQ Update details of an assigned reader device

UpCR Update properties of an active savings
account
CaBQ Capture external credit reports to support
credit analysis and state
UpBQ Update details relating to Document
Handling
ExCR Execute an automated task (e.g. self service
offer process)
EcCR Accept, verify, reject etc. details of a legal
entity directory entry
ReBQ Retrieve details about a corporate loan
restructuring task
UpBQ Update inbound payment transactions for a
correspondent
UpBQ Update details of the chargeback in a card
case
ReCR Retrieve details about an active account
recovery case
ReBQ Retrieve details about card transaction
routing
UpCR Update details of an active open item
procedure

GrCR Provide a permission grant to reference the

brand (e.g. authorize logo use in marketing)

ReBQ Retrieve details about any aspect of

Indexing and Publication
ReBQ Retrieve details about a credit facility
restructuring task

RqBQ Request manual intervention or a decision

with respect to Product and Service issue Analysis
CaBQ Capture Business Architecture activity or
event related information
ExCR Execute an available automated action for
Cheque Processing Operating Session

UpCR Update details of a customer dialogue

InCR Initiate a credit plan linked to the card
account
UpBQ Update details or the response to a peak
load situation

UpBQ Update details relating to Maintain Relations

EcBQ Accept, reject etc. aspects of the usage
specification
ReBQ Retrieve details about a consumer loan
withdrawal

UpBQ Update details of the customer agreement

CaBQ Capture Testing activity or event related
information

CoBQ Control the processing of Payment Tracking

ReBQ Retries details about fees applied to a term
deposit
RqBQ Request manual intervention to the usage
specification (e.g. schedule working session)

ReCR Retrieve details about a document

ReBQ Retrieve details about the credit submission

InBQ Instantiate a new Interest

ReBQ Retrieve details about a card authorization
transaction
EcBQ Accept, verify, etc. aspects of Distribution
Planning processing
InBQ Initiate customer survey execution task (e.g.
run survey with a customer)
ReBQ Retrieve details about maintenance
processing for a consumer loan
ExBQ Execute an available automated action for
Financial Transaction Capture
CaBQ Capture details relating to the usage
specification activity (e.g. log work effort and
output)
CaBQ Capture Production activity or event related
information
UpCR Update channel activity logging details for a
customer

UpBQ Update details for the device check

GrCR Obtain permission to act in relation to

Product Inventory Distribution Administrative Plan
RqBQ Request manual intervention in
troubleshooting tasks

UpCR Update details for an existing credit facility

UpCR Update details of an active system
development project
UpBQ Update details about an allocation request
and in force

EcCR Accept, verify, reject aspects of the bank

relationship plan
RqCR Request manual intervention in the event
plan (e.g. rework participation priorities)
EcBQ Accept, verify, etc. aspects of FX Transaction
Capture processing

UpBQ Update details relating to Indexing and

Publication
ReBQ Retrieve details about reconciliation activity
with a correspondent

InBQ Instantiate a new Mailing

InCR Instantiate a new IT System Administrative
Plan
ReBQ Retrieve historical details about a contact
event
EcBQ Accept, reject, confirm a operational risk
assessment
ReBQ Retrieve details about the technical
specification tasks

UpBQ Update details relating to Customer Liaison

CrCR Create the management plan for the contact
center
InCR Initiate a servicing order (within a contact
session)
UpBQ Update details for order handling
ReBQ Retrieve details about a workstation
broadcast
EcBQ Accept, verify, reject etc. an assigned
biometric

EcBQ Accept, reject, etc wholesale position trading

ReBQ Retrieve details about any aspect of
Application Architecture

EcBQ Accept or reject specification testing results

ReBQ Retrieve details about the collateral
allocation

InBQ Instantiate a new Global Reference Data

EcCR Accept, reject, etc. aspects of the e-branch
channel management plan

RqCR Request manual intervention or a decision

with respect to Management Manual Specification
ReCR Retrieve details about any aspect of
Fiduciary Relationship Arrangement
ReBQ Retrieve details about internal reporting to
the credit monitoring activity
ReBQ Retrieve details about the agreements
impacted and created as part of the offer
CaCR Capture Central Cash Allocation activity or
event related information

CoCR Control the party monitoring (e.g. suspend)

EcBQ Accept, verify, etc. aspects of Agreement
processing
ReBQ Retrieve details about any aspect of Usability
Checks

RqCR Request manual intervention or a decision

with respect to ATM Network Operating Session

ReBQ Retrieve details about any aspect of Fee

RqBQ Request manual intervention with the bank

relationship (e.g. set-up a meeting)
ReCR Retrieve details about the promotional event
management plan
CrBQ Create a performance assessment of the
advertising campaign portfolio
RqBQ Request manual intervention or a decision
with respect to Inventory
ExCR Execute an available automated action for
Customer Case Root Cause Analysis
EcBQ Accept, reject etc. aspects of the functional
specification

ExCR Execute an automated task against an active

disbursement (e.g. generate confirmation note)

EcBQ Accept, verify, etc. aspects of Redemption

processing

EcCR Accept, verify, etc. a legal determination

ReCR Retrieve details about the contact center
management plan
ReBQ Retrieve details about the customer tax
reporting
UpBQ Update inventory details
UpCR Update details of an active prospect
campaign
UpBQ Update a repayment transaction (bill
payment)

RqCR Request for specific or ad-hoc tax reporting

ReCR Retrieve details about a product or service
specification

ReBQ Retrieve servicing issue event details

CaBQ Capture Product Testing and Deployment

Mechanisms activity or event related information
EcBQ Accept, reject etc. aspects of the technical
specification
GrCR Obtain a permission grant against the plan
(e.g. obtain authority to sponsor an event)
RqCR Request a manual intervention in the
development of competitor analysis (in particular
for an ad-hoc analysis)

ReBQ Retrieve details about the fraud check

ReBQ Retrieve details about advertising campaign
design and execution direction and scheduling
activities

RqCR Request manual intervention in a customer

access profile (e.g. handle exceptions)

ReBQ Retrieve details about any aspect of Staff

Management Procedures and Guidelines
ReCR Retrieve details about an interactive
transaction authorization

CaBQ Capture customer life event details

RqCR Request manual intervention or a decision
with respect to Credit/Charge Card Financial
Capture Transaction
InBQ Initiate product/service access within the
contact

UpBQ Update captured customer life event details

UpBQ Update details of a product or service
servicing details in the catalog
EcBQ Accept, reject, verify etc. case restructuring
task
GrCR Grant permission to perform some action or
access resources under the control of the
deployment

UpCR Update details of an active term deposit

UpBQ Update details of the activity analysis for the
contact center

ReBQ Retrieve details about the stand in check

InCR Initiate a deposit account

EvBQ Initialize application of a specific algorithm
for root cause analysis
EcCR Accept, verify, etc. aspects of Commission
Transaction processing
UpCR Update details for a corporate tax advisory
service
CaBQ Capture details relating to the technical
specification activity (e.g. log work effort and
output)
UpCR Update details relating to Fiduciary
Relationship Arrangement
ReCR Retrieve correspondent bank details from the
catalog

InBQ Instantiate a new Resolution

ReBQ Retrieve details about a card collections
resolution plan
RqCR Request manual intervention (e.g. engage a
specialist)
UpCR Update details of the business development
strategy

UpBQ Update details relating to Establish Relations

UpBQ Update details relating to Selection

PrCR Record an asset provided for collateralization

EcCR Accept, reject etc an investment portfolio
agreement
EcCR Accept, verify, etc. aspects of Virtual
Accounts Arrangement processing
CoCR Control the processing of the directory entry
(e.g. suspend)
ReBQ Retrieve details about any aspect of
Distribution

InCR Instantiate a new Reward Points Log

CaBQ Capture alerts for a monitored party

InBQ Instantiate a new Establish Relations

EvBQ Establish the legal terms for a broker
agreement
UpCR Update the eBranch access service menu
during the session (e.g. to notify customers of an
issue)

ReBQ Retrieve details about a corporate loan fees

RqCR Request manual intervention in an

evaluation (e.g. engage a specialist or negotiator)
EcBQ Accept, reject etc a loan restructuring
proposal
CaBQ Capture rating measures for a monitored
party
UpBQ Update details relating to Credit and Fraud
Related Issue Analysis
EcBQ Accept/reject/approve fees for an advisory
session
CrBQ Create prospect campaign direction
schedules (e.g. create the schedules for design or
execution activity)

InCR Initiate a consumer advisory session

EcBQ Accept, verify, etc. aspects of IT Policies and
Guidelines processing
RqBQ Request manual intervention or a decision
with respect to Configuration
CaBQ Capture customer servicing session event
details

EcCR Accept, verify, etc. aspects of Management

Manual Specification processing

ExBQ Execute a service fee transaction

EcBQ Accept, verify, etc. aspects of Cash
Distribution processing
RqBQ Request an ad-hoc valuation (override the
schedule)
ReCR Retrieve details about any aspect of Branch
Location Management Plan

GrCR Grant authorization for actions that impact

the plan (e.g. qualify eligibility for a campaign)
CaBQ Capture Customer Liaison activity or event
related information
UpBQ Update details about an assisted contact

UpBQ Update captured assignment event details

ReBQ Retrieve details about order handling
PrBQ Allocate a collateral asset to a lending
product

CoBQ Control the processing of Direct Debit

UpBQ Update details of a billing transaction
(invoice)
InBQ Initiate customer offer handling
ReBQ Retrieve details about a operational risk
assessment
ReBQ Retrieve product or service sales and
marketing details from the catalog
EcCR Accept, verify, etc. aspects of Corporate
Lease Arrangement processing
UpCR Update details relating to Product
Combination Arrangement

InBQ Initiate outbound financial message handling

RqBQ Request manual intervention for brand
advice (e.g. request specialist support)

InCR Initiate a card POS network operation session

ExCR Execute an available automated action for
Leasing Arrangement
ReBQ Retrieve details about any aspect of Cheque
Extraction
InBQ Initiate card transaction authorization
(routed to issuing bank)

InCR Initiate a consumer loan

InCR Initiate the offer procedure

GrCR Grant access under the agreement

UpCR Update details about a document in the
catalog
RqBQ Request manual intervention for a batch
(e.g. adjust scheduling)
EcCR Accept, reject, etc. a customer campaign
procedure
ReBQ Retrieve details about tracking insights for
the portfolio
GrBQ Obtain usage authorization grant for the
device (may restrict usage)
InCR Instantiate a new Leasing Item
Administrative Plan
CrCR Create an administrative plan for market
information management
UpBQ Update captured relationship management
event details

EvCR Initialize competitor analysis

UpBQ Update maintenance activity details for an

intellectual property asset
ReBQ Retrieve details about any aspect of
Customer Negotiation
ReBQ Retrieve details about any aspect of
Document Handling
ReBQ Retrieve details about any aspect of
Inventory Distribution Oversight

ReBQ Retrieve details about any aspect of

Redemption
ReBQ Retrieve details about reference entries in
the directory
ReBQ Retrieve details about the resolution actions
for a card case
ExBQ Execute an automated task in a session (e.g.
re-authenticate)
ExBQ Execute transactions against the cash
position
InCR Instantiate a new Business Architecture
Specification
UpBQ Update details of a product or service
operations details in the catalog
ReBQ Retrieve details about any aspect of
Transaction Reversal
RqCR Request manual intervention with a
customer campaign specification (e.g. obtain
interpretation guidance)
ReBQ Retrieve details about any aspect of
Collections Assessment
EcCR Accept, verify, etc. aspects of Employee
Commission Agreement processing
UpBQ Update a chargeback transaction booked
against the account
InBQ Initiate the registering of a transaction
against the position
CaBQ Capture Provisioning activity or event related
information

CoCR Control the operating session (e.g. suspend)

UpBQ Update details relating to Corporate Action

ExCR Execute an automated task against an offer
(e.g. submit data)
CoCR Control the handling of an investment
portfolio (e.g. suspend)

UpCR Update details for an existing loan

UpCR Update details relating to Product Inventory
Distribution Administrative Plan

UpCR Update details for a customer contact

RgCR Register a document in the central catalog

UpBQ Update details about a participant service
request
EcBQ Accept, verify, etc. aspects of Service
Evaluation processing
EcCR Accept, verify, etc. aspects of Product
Inventory Distribution Administrative Plan
processing
UpBQ Update details of an inbound correspondence
item

UpBQ Update captured fraud event details

ReBQ Retrieve details about any aspect of Capture
ReBQ Retrieve detail about an early maturing
request or action
ReBQ Retrieve details about any aspect of
Transaction Capture
RqBQ Request changes or replacement device or
inventory
ReBQ Retrieve details about inventory holdings
and usage
ReCR Retrieve details about any aspect of Central
Cash Allocation
CoCR Control the execution of a system
development project (e.g. suspend)
RqBQ Request manual intervention (e.g. handle a
document exchange)
EcCR Accept, verify, etc. aspects of Special Pricing
Conditions Directory Entry processing
CoBQ Control the processing of Inventory
Allocation
UpBQ Update details of the product initiation
request
InBQ Instantiate a new Product Type Selection
CoCR Control the handling of a customer entry
(e.g. terminate)

ReBQ Retrieve details about an assigned biometric

CaBQ Capture Valuation activity or event related
information
ExCR Execute an automated aspect of root cause
analysis (e.g. refresh data)
ReBQ Retrieve details about authentication
processing
ReCR Retrieve details about channel activity
analysis, including recent results
EcBQ Accept, verify, etc. aspects of Audit
processing

RqCR Request a version update of a document

EvCR Set-up evaluation of customer behavior
insights for a customer
UpCR Update settings or content for customer
segment analysis activity
ExBQ Execute a fee charge against a consumer
loan

InBQ Instantiate a new Transaction Capture

ReBQ Retrieve customer servicing event details

UpCR Update details of an active ECM/DCM
transaction
EcBQ Accept, verify, etc. aspects of Device
Tracking processing
ReBQ Retrieve details about any aspect of Direct
Debit
ReBQ Retrieve details about the restrictions in the
agreement
UpBQ Update the prospect campaign design and
execution schedules
ReCR Retrieve details about a collection of DD
mandates
UpCR Update details relating to Cash Distribution
Procedure
EcCR Accept, verify, reject etc. details of a location
directory entry
ExBQ Execute an available automated action for
Service Delivery
UpBQ Update rating measures for a monitored
party
ReCR Retrieve details about any aspect of Internal
Audit Assessment

UpBQ Update details relating to Product Eligibility

ReBQ Retrieve details about a loan repayment

ReCR Retrieve details about a network participant
facility
ReBQ Retrieve details about any aspect of
Functional Consistency Checks
RqBQ Request manual intervention or a decision
with respect to Service Delivery
UpBQ Update details of a servicing resource
allocation
CoCR Control the processing of an offer (e.g.
terminate)
PrBQ Obtain the provision of product inventory
(can be internally scheduled or requested)

UpBQ Update details relating to Staff Management

Procedures and Guidelines
RgCR Register or establish a financial market
research viewpoint
ReBQ Retrieve product or service production
details from the catalog
ReCR Get details and the current value of a
monitored position
ReCR Retrieve details about any aspect of Virtual
Accounts Arrangement
CaBQ Capture usage details of an assigned
password

UpBQ Update details relating to Audit

GrBQ Obtain permission for access to the
collateral asset

InBQ Instantiate a new Registration

UpCR Update monitoring for a party

ReBQ Retrieve details about a segment initiative

InBQ Obtain a trading quote for a proposed order

InBQ Initiate the assignment of an intellectual

property asset
CrCR Create or register an imported customer
campaign design
CaBQ Provide transaction records as required to
support regulatory reporting
ReCR Retrieve details about any aspect of Business
Architecture Specification
ReBQ Retrieve details about a payment order
confirmation process
ReCR Retrieve details about an active ECM/DCM
transaction
ReBQ Retrieve details of an active case
assessment
RqCR Request manual intervention (e.g. book
future time)

UpCR Update details about a lead/opportunity

RqBQ Request manual intervention in an

assignment
ReCR Retrieve details about a customer offer
UpBQ Update details about a reference entry for
the legal entity
CoCR Control the processing of an active cash
management & accounting services account
(change processing status)
ReBQ Retrieve details about an outbound eBranch
connection
UpBQ Update a fee transaction applied to a card
account
RgCR Register a new product or service in the
catalog
CrBQ Create a specific report view of the financial
market information
InBQ Instantiate a new Inventory Allocation
CoCR Control the channel activity logging (e.g.
suspend)

ReBQ Retrieve details about a customer incident

PrCR Initial provision and registering of a point of
sale (POS) device
ExCR Execute an available automated action for
Commission Transaction

InCR Instantiate a new Commission Transaction

InBQ Instantiate a new Commission Terms

CoCR Control the processing of a card POS session
(e.g. suspend)

InBQ Initiate financial planning advisory session

UpCR Update properties of an active investment
account
EcBQ Confirm, accept, reject etc. a corporate
action
CoCR Control the processing of an investment
agreement (e.g. suspend terminate)
UpBQ Update details relating to Inventory
Provisioning
InBQ Instantiate a new Product Testing and
Deployment Mechanisms

RqCR Request manual intervention or a decision

with respect to Business Architecture Specification

ReBQ Retrieve payment processing details

UpCR Update details relating to Management

Manual Specification
RqCR Request manual intervention or a decision
with respect to Cash Distribution Procedure
CoCR Control the handling of a third party
mandate (e.g. terminate)
UpCR Update details on an active consumer
securities order
RqCR Request manual intervention for a monitored
party (e.g. review settings)

UpBQ Update details relating to Review,

Refinement and Editing

CoBQ Control the payment execution processing

ReBQ Retrieve details about any aspect of Debt
Factoring
ExBQ Execute an available automated action for
Securities Reporting

UpBQ Update a reconciliation task

UpCR Update details of the product inventory
distribution service
RqCR Request manual intervention or a decision
with respect to Reward Points Log

CaBQ Capture Staff Management Procedures and

Guidelines activity or event related information

ReBQ Retrieve details about a sales and marketing

related deployment task or deliverable
ReBQ Retrieve details about status measures for a
party
ReBQ Retrieve details about the tax reporting
analysis
UpBQ Update disclosure submission
UpCR Update details relating to Credit/Charge Card
Financial Capture Transaction

ReCR Retrieve details about and the content of a

maintained financial market research viewpoint
RqBQ Request manual intervention into a segment
initiative (e.g. rework the action plan)
ReBQ Retrieve details about a customer servicing
session
EcBQ Accept, verify, etc. actions against the
customer and product agreements
UpBQ Update securities deposit and withdrawal
settings or transactions
ReBQ Retrieve details about the testing
specification tasks
CoCR Control event tracking for the servicing
resource (e.g. suspend)
EcCR Accept, verify, etc. aspects of Accounts
Receivable Procedure processing

RqBQ Request manual intervention to an impact

assessment (e.g. request specific analysis)
ReBQ Retrieve details about the ECM/DCM
instrument definition
ReBQ Retrieve details about the channel capacity
plan

InBQ Instantiate a new Fee

InBQ Instantiate a new Receivables Evaluation
ReBQ Retrieve details about an outbound
correspondence item
ReBQ Retrieve details about the model
specification and properties

UpBQ Update details of a support assignment task

UpCR Update details of a suitability evaluation

EvCR Establish a managed investment portfolio
agreement

UpBQ Update aspects of the technical specification

EcCR Accept, reject, etc credit state monitoring
content
UpCR Update details relating to Syndicated Loan
Arrangement
ReBQ Retrieve details about an inbound eBranch
connection
EcBQ Accept, reject etc. disclosures
ReCR Retrieve details about the sales product
operational terms agreement

InCR Initiate card collections processing

UpCR Update details about a party life-cycle
procedure

UpBQ Update details relating to Testing

EcBQ Accept, verify, reject etc. a customer
mandate

UpCR Update details on an active market order

ExCR Execute an automated action against an

active prospect campaign (e.g. order inventory)
RqBQ Request manual intervention or a decision
with respect to Customer Negotiation
ReBQ Retrieve details about any aspect of FX
Transaction Pricing
EcBQ Accept/reject/approve fees for an corporate
tax advisory session
ReBQ Retrieve details about an assigned ser=&&
password
UpCR Update the regulatory reporting set up or
schedule
CrCR Create a product or service deployment
project
UpBQ Update details relating to Processing Error
and Integrity Checks
UpBQ Update details relating to Collections
Account Update

RqBQ Request manual intervention or a decision

with respect to Capture and Classification
EcCR Accept, verify, reject etc. some aspect of a
customer case

EcCR Accept, reject a proposed action

UpCR Update details of an active bank relationship

plan

ReBQ Retrieve details about a SW update

RqBQ Request manual intervention in an
assignment (e.g. engage additional specialist
resources)
ReBQ Retrieve details about a production related
deployment task or deliverable

ReBQ Retrieve details about any aspect of Legal

and Regulatory Obligations and Guidelines
EcBQ Accept, verify, etc. aspects of Service
Delivery processing
RqBQ Request manual intervention or a decision
with respect to Securities Reporting
ExBQ Execute a deposit transaction against a
deposit account
ReBQ Retrieve product or service operations
details from the catalog
UpBQ Update details relating to Product and
Service issue Analysis
EcBQ Accept or reject a regulatory enquiry
response prior to submission

ReCR Retrieve details about a customer campaign

specification (e.g. obtain use and impact reports)

InCR Initiate administration for an intellectual

property asset
RqBQ Request manual intervention or a decision
with respect to Agreement
UpCR Update details relating to IT System
Administrative Plan
ExBQ Execute an available automated action for
Device Tracking
ReBQ Retrieve details about query handling
RgCR Register a new correspondent bank in the
catalog
ReBQ Retrieve tactical funding details

RqBQ Request manual intervention or a decision

with respect to Capacity Planning and Resilience
UpCR Update details for the market data switch
operating session
ReBQ Retrieve details about a securities deposit or
withdrawal action
InCR Instantiate a new Employee Commission
Agreement
UpCR Update details relating to ATM Network
Operating Session
ReBQ Retrieve details about managed financial
market reporting activity

UpBQ Update details relating to Resolution

RqBQ Request manual intervention or a decision

with respect to Functional Requirements

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RqBQ Request manual intervention for position

management (e.g. unwind a position)

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ExBQ Execute an automated action against an

active market trade (e.g. obtain confirmation
notification)

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RqBQ Request handling of an exceptional

repayment (e.g. a balloon repayment)

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RqCR Request manual intervention to an active

market trade (e.g. amend response to prevailing
market conditions)

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GrCR Obtain a permission grant against the facility

(e.g. obtain approval for a drawdown loan)

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RqBQ Request activity associated with a

restructuring effort (e.g. negotiate)
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controlRecordIdentifiers

RqCR Request manual intervention - (e.g. process

a drawdown against the facility)
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers
controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers
controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

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controlRecordIdentifiers

controlRecordIdentifiers

controlRecordIdentifiers
 Output Parameters

Depiction
controlRecordProperties

controlRecordProperties

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controlRecordProperties

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utput Parameters

Instruction
(aka Control)

UpdateContactDuties

RetrieveHROperationsDeliverables
UpdateCurrentAccountFulfillmentArrangementFeatu
res

Capture Capture Event

UpdateIssuedDeviceAllocationCriteria

ExecuteWithdrawalFeatures

UpdateCandidateSelectionWorksteps

Update Transaction Reversal Task

Retrieve Maintenance and Access Administration

Function

RetrieveInboundPaymentsFeatures

CaptureCashflowMeasures

Retrieve Credit/Charge Card Financial Capture

Transaction Task

InitiateTrialTransactionMeasures

ExchangeAllocationCriteria

Grant Statement Feature

RetrieveImprovementRoutines
UpdateServiceFeesFeatures
RetrieveCorporateLoanFulfillmentArrangementFeat
ures

ControlCustomerEventLogEvents

Execute Financial Transaction Initiation Function

UpdateServiceFeesFeatures

Request Structuring Feature

CreateContactDuties

Retrieve Troubleshooting Duty

CaptureEnquiriesRoutines

Request Distribution Planning Workstep

EvaluateInteractiveTransactionAssessment

InitiatePaymentWorksteps
InitiateOutboundFunctions

RetrieveAssignmentRoutines

UpdateExecutionWorksteps

Initiate Credit Risk Model Specification Aspect

UpdateCardCaseProcedureWorksteps

Retrieve Inventory Provisioning Workstep

UpdateCredit/
ChargeCardAuthorizationAssessmentTests

RetrieveCollateralMeasures
UpdateCustomerOfferProcedureWorksteps

Retrieve Product Inventory Distribution

Administrative Plan Routine

UpdateIssuedDeviceFeatures

Capture IT Policies and Guidelines Aspect

RetrievePerformanceDuties
Retrieve Receivables Evaluation Workstep
UpdateCollateralWorksteps
Retrieve Product/Customer Combination
Assessment Test

ExecuteBrowsingFunctions

Request Assurance Routine

UpdatePerformanceDuties

InitiatePartyStateMeasures

UpdatePositionManagementStateMeasures

Retrieve Transfer Pricing Feature

Request Leasing Item Administrative Plan Routine

Initiate Document Handling Task

CreateIncidentDuties

Retrieve Remediation Routine

InitiateDisbursementTransactionTasks/Steps

ExecuteSettlementFeatures

ControlInteractionFunctions
RetrieveCaseWorksteps

RequestServicingDeliverables

ExecuteExecutionWorksteps

RequestDevelopmentWorksteps
ExchangeAllocationCriteria

UpdateDisbursementTransactionTasks/Steps

RetrievePrecedentsWorksteps

CaptureFunctionalRequirementsAspects

RequestSalesandMarketingDeliverables
UpdateLegalTermsTerms & Conditions

RetrieveRepaymentFeatures

Control Direct Debit Arrangement Feature

Retrieve Commission Transaction Task

Capture Capacity Planning and Resilience Routine

RetrieveServiceFeesFeatures

Retrieve Transaction Authorization Task

InitiatePaymentOrderProcedureWorksteps

Request Leasing Arrangement Feature

UpdateOutboundFunctions

UpdatePerformanceAssessmentDuties

Retrieve Employment Related Procedures and

Guidelines Aspect

Retrieve Safe Keeping Feature

ExchangeSalesandMarketingDeliverables

Update Transfer Pricing Feature

RetrieveUseProperties

RequestPerformanceDuties

Update Oversight Routine

Retrieve Financial Market Insight Algorithm

ExecuteAccountSweepFeatures

RetrieveInteractionFunctions

Execute Transfer Pricing Feature

RetrievePerformanceAssessmentDuties
RetrieveConsumerAdviceFulfillmentArrangementFe
atures
EvaluateLegalCompliance

RetrieveCorrespondenceOperatingSessionFunctions

RequestParticipantServiceFeatures

UpdateRestructuringWorksteps

Retrieve Oversight Routine

CreateInitiativeGoals

Update Organization Aspect

Retrieve Information Architecture Aspect

RetrieveCustomerBehaviorModelSpecificationAspec
ts

UpdateInternalNotificationMeasures

UpdateAccountLienFeatures

ExecuteMandateRegistrationProperties

UpdateSurveyAnalysisWorksteps

RetrieveServicingProperties

UpdateCustomerEligibilityAssessment

InitiateAccountLienFeatures

RetrieveRelationshipEvents
Initiate Context Criteria Test

Retrieve Clearing and Settlement Feature

Retrieve Global Reference Data Aspect

RetrieveFundingCheckTasks/Steps

EvaluateRegulatoryTermsTerms & Conditions

RequestManagedInvestmentPortfolioAnalysisAlgorit
hms

ExecuteCorrespondenceOperatingSessionFunctions
RetrieveCustomerPositionStateMeasures

Retrieve Capacity Planning and Resilience Routine

Retrieve Reward Points Transaction Task

Retrieve Operational Security Procedures and

Guidelines Aspect

RequestFraudEvaluationAssessment
Retrieve Product and Service issue Analysis
Algorithm

UpdateAssessmentWorksteps

Request Direct Debit Arrangement Feature

EvaluateBiometric

RetrieveConsolidationWorksteps

Initiate Transaction Reversal Task

ExecuteCredit/
ChargeCardAuthorizationAssessmentTests

Update Central Cash Allocation Criteria

CaptureFraudEvents

Execute Asset Securitization Transaction Task

InitiateManagedInvestmentPortfolioFulfilmentArran
gementFeatures

Request Financial Market Analysis Algorithm

UpdateCustomerMandateTerms & Conditions

UpdateCardClearingProcedureWorksteps

RequestProductionSupportDeliverables

RetrieveTransactionBatchFunctions

UpdatePaymentInitiationTransactionTasks/Steps

Retrieve Product and Service Planning Duty

RequestPerformanceDuties

ExchangeQuestionAssignmentCriteria

ExchangeTradeInitiationTasks/Steps

UpdateProspectusFeatures

UpdateAssignmentCriteria

RetrieveCustomerSegmentAnalysisAlgorithms

RetrieveChequesAssignmentCriteria

Control Leasing Arrangement Feature

InitiateCaptureFunctions

InitiateOpenItemProcedureWorksteps
GrantCredit/
ChargeCardAuthorizationAssessmentTests
GrantServicingMandateAgreementTerms &
Conditions

Update Projection and Allocation Criteria

EvaluateRegulatoryCompliance

RetrieveInsightAlgorithms

RetrieveQualificationWorksteps

UpdateTaxOptimizationFeatures

CaptureAssignmentRoutines

Retrieve Company Mission and Policies Aspect

Execute Financial Document Handling Function

RetrieveComplianceWorksteps

RetrieveAccountLienFeatures

Update Financial Market Insight Algorithm

Update Redemption Task

Request Fiduciary Relationship Arrangement

Feature

Request Inventory Provisioning Workstep

UpdateRestrictionsTerms & Conditions

Capture Technology Infrastructure Aspect

Retrieve Securities Reporting Feature

Execute Capture and Classification Function

ExecuteCustomerCreditRatingStateMeasures

Initiate Customer Negotiation Workstep

Initiate Billing Feature

RetrieveBrowsingFunctions

Request Testing Aspect

Retrieve Product Eligibility Test

Initiate Virtual Accounts Arrangement Feature

InitiateCredit/
ChargeCardFulfilmentArrangementFeatures

ExchangeTestingSpecificationDeliverables

CaptureTestingSpecificationDeliverables

CreateCollateralAssetAdministrativePlanRoutines

Execute Fees Feature

Capture Product Inventory Distribution

Administrative Plan Routine

Grant Employee Commission Agreement Term

GrantManagedInvestmentPortfolioAgreementTerms
& Conditions
RequestAnalystReview
RequestProduct/
ServiceDeploymentProjectDeliverables

ExchangeWritedownWorksteps

RetrieveFraudModelSpecificationAspects
UpdateCaseWorksteps

InitiateTransactionBatchFunctions

RequestNegotiationWorksteps

ControlAutomatedFunctions

Execute Central Cash Allocation Criteria

Retrieve Fees Feature

ControlCustomerMandateTerms & Conditions

InitiateFraudResolutionWorksteps

RequestFunctionalRequirementsAspects

Retrieve Dividends and Interest Feature

Initiate Withdrawals Feature

InitiateBatchFunctions

RetrieveAssignmentWorksteps

Initiate IT Policies and Guidelines Aspect

Retrieve Registration Routine

RetrieveBankRelationshipManagementPlanDuties

Retrieve Valuation Routine

InitiateMaintenanceRoutines

UpdateTroubleshootingDuties

Request Distribution Vehicle Administration

Workstep
RetrieveExecutionWorksteps

ExchangeCustomerEligibilityAssessment

Retrieve Merchandising Loan Arrangement Feature

Initiate Direct Debit Feature

RetrieveInternalPublicationFunctions

RetrieveWithdrawalFeatures

CaptureStatusMeasures

ExecuteCorporateActionsFeatures

Request Internal Audit Assessment Test

Update Expiration Event

Retrieve Review, Refinement and Editing Function

ExchangeTestingAspects

Execute Development Tooling and Environment

Aspect

RequestTaxOptimizationFeatures
InitiateCustomerWorkbenchOperatingSessionFuncti
ons

Initiate Distribution Routine

Capture Company Mission and Policies Aspect

Initiate Internal Audit Assessment Test

RetrieveAssignmentRoutines

Update Direct Debit Arrangement Feature

ExchangeCustomerCampaignSpecificationAspects

Initiate Fiduciary Relationship Arrangement Feature

Initiate Financial Document Handling Function

UpdateValuationRoutines

RetrieveSavingsAccountFulfillmentArrangementFea
tures
CreateTroubleshootDuties

RequestInsightAlgorithms
Initiate Compliance Reporting Administrative Plan
Routine

RetrieveFeesFeatures

InitiateInboundACHFunctions

Initiate Tracking and Allocation Criteria

Retrieve ATM Network Operating Session Function

ControlCustomerCampaignProcedureWorksteps

Capture Compliance Reporting Administrative Plan

Routine

UpdateSecuritiesPositionLogEvents

InitiatePaymentsFeatures

Initiate Payment Tracking Feature

Retrieve Special Pricing Conditions Directory Entry
Property

ExchangeReconciliationFeatures
RequestConsumerAdviceFulfillmentArrangementFe
atures

InitiateAnalysisWorksteps

Execute Branch Location Management Plan Duty

Execute Regulatory & Legal Authority Relationship

Management Plan Duty

Initiate Debt Factoring Workstep

RetrieveConsolidationWorksteps

Execute Payments Feature

Execute Cash Distribution Procedure Workstep

RequestAnalysisWorksteps

InitiateSessionFunctions

ExchangePerformanceAnalysisAlgorithms

RetrievePassword

UpdateOperationalTermTerms & Conditions

RequestDistributionFunctions
UpdateCorporateCurrentAccountFulfillmentArrange
mentFeatures
Retrieve Compliance Reporting Administrative Plan
Routine

UpdateServicingEventLogEvents

Retrieve Funds Available Check Feature

RetrievePaymentInitiationTransactionTasks/Steps

ControlSalesProductAgreementTerms & Conditions

Update Assurance Routine

RetrieveProductDirectoryEntryProperties

RetrieveAuditWorksteps

Retrieve Global Standard Specification Aspect

RetrieveBankRelationsProperties

RetrievePaymentWorksteps

RetrieveServicingDeliverables

Grant Product and Service Assessment Test

RequestContactCenterAdministrativePlanRoutines

Retrieve Cancelled Cheque Handling Function

RetrieveOfferWorksteps

InitiateChannelActivityLogEvents
UpdateAccountSweepFeatures

Execute Intellectual Property Exchange Operating

Session Function

RequestITSystemAssessment

UpdateCardCollectionsProcedureWorksteps

RequestCardCollectionsProcedureWorksteps
RetrieveManagedInvestmentPortfolioAnalysisAlgorit
hms

Initiate Securitization Task

CreateImpactAssessmentDuties

RetrieveFraudResolutionWorksteps

RequestSystemsDeliverables

Update Accounts Receivable Procedure Workstep

RetrieveAssessmentWorksteps
RetrieveFinancialMarketInformationAdministrativeP
lanRoutines
InitiateAutomatedFunctions

UpdateEnquiriesRoutines
UpdateMerchantAcquiringFacilityFulfillmentArrange
mentFeatures

RetrieveQuoteTasks/Steps

Execute Merchandising Loan Arrangement Feature

UpdateNegotiationWorksteps

RetrieveAnalystReview

EvaluateFraudDiagnosisAnalysis

RetrieveProductionAspects

ExchangeOperationalTermTerms & Conditions

Retrieve Service Scheduling Workstep

UpdatePlanningWorksteps

UpdateSalesandMarketingDeliverables

RetrieveDepositsandWithdrawalsFeatures

Retrieve Fulfillment Feature

ExecuteCustomerBehaviorAlgorithms
UpdateCredit/
ChargeCardFulfilmentArrangementFeatures

Retrieve Currency Exchange Transaction Task

RetrievePartyRelationshipProcedureWorksteps

ExecuteRepaymentWorksteps

ControlCorporateDepositsFulfillmentArrangementFe
atures

InitiateExecutionWorksteps

RetrieveCustomerBehaviorAnalysisAlgorithms
Control Fiduciary Relationship Arrangement
Feature

RetrieveDefinitionWorksteps

UpdateAnalysisWorksteps

RetrieveIntellectualPropertyAdministrativePlanRouti
nes

RetrieveInvestmentAccountFulfillmentArrangement
Features

RequestPartyRelationshipProcedureWorksteps

RetrieveCreditPlanFeatures

UpdateDepositsandWithdrawalsFeatures

ExchangeProductionDeliverables

UpdateUnderwritingWorksteps

Retrieve Statement Feature

UpdateUnderwritingAssessmentTests

Initiate Leasing Arrangement Feature

RegisterGeneralMarketResearchDirectoryEntryProp
erties

ExchangeChannelActivityAnalysisAlgorithms

RetrieveConsolidationFeatures
CreateProspectCampaignPortfolioManagementPlan
Duties

Request Credit Risk Model Specification Aspect

RetrieveResolutionWorksteps

RetrieveProduct/ServiceWorksteps

Retrieve Leasing Item Administrative Plan Routine

RetrieveInboundFunctions

InitiateAccountSweepFeatures

RetrieveCustomerEligibilityAssessment

ExchangeTradeInitiationFeatures

Request Regulatory & Legal Authority Relationship

Management Plan Duty

RequestSuitabilityAssessment

Control Central Cash Allocation Criteria

RetrieveInboundFunctions

RetrievePolicyTermsTerms & Conditions

RequestMaintenanceRoutines

RetrieveCustomerCaseManagementPlanDuties
ControlProduct/
ServiceDeploymentProjectDeliverables

EvaluateProductPortfolioAnalysisAlgorithms
Update Collateral Liquidation Workstep

UpdateTestingSpecificationDeliverables

Retrieve Syndicated Loan Arrangement Feature

Update Pricing Terms Property

Initiate Collateral Feature

RetrieveMarketOrderTransactionTasks/Steps

RequestCampaignDirectionDuties

RetrieveProspectCampaignProcedureWorksteps

RetrieveTransactionAignmentGoals

ExchangeAccountRecoveryProcedureWorksteps
ControlTransactionScheduleFulfillmentArrangement
Features

UpdateBatchFunctions
Update Regulatory & Legal Authority Relationship
Management Plan Duty

UpdateRestructuringFeatures

Update Staff and Location Planning Duty

Retrieve Lien Feature

RequestCapacityPlanningDuties
RetrieveCustomerServicingResourceAllocationCriter
ia

UpdatePaymentsWorksteps

RequestSalesSpecialistSupportAdministrativePlanR
outines

EvaluateProduct/ServiceAgreementTerms &
Conditions

UpdateCapacityPlanningDuties
Control Special Pricing Conditions Directory Entry
Property
Initiate Deposits Feature

ControlCustomerCreditRatingStateMeasures

ControlProspectCampaignProcedureWorksteps

EvaluateRegulatoryTermsTerms & Conditions

UpdateCustomerCampaignSpecificationAspects

RetrieveCardTransactionFunctions

UpdateWithdrawalFeatures

Update Device Tracking Function

Update Financial Instrument Feature

Update Inventory Allocation Criteria

Retrieve Transaction Consolidation Task

CreateMaintenanceRoutines

Request Business Architecture Aspect

Update Fulfillment Feature

Update Bank and Campaign Alignment Test

ExchangeServiceFeesFeatures

Capture Registration Routine

ControlCustomerPositionStateMeasures

Control Technology Standards Specification Aspect

EvaluateCredit/
ChargeCardAuthorizationAssessmentTests

RetrieveResolutionWorksteps

UpdateCardAuthenticationFunctions

Execute Statement Feature

RetrieveProductionRisk

ExecuteCustomerBillingProcedureWorksteps
ExchangeServicingMandateAgreementTerms &
Conditions

Retrieve Settlement Feature

RetrieveTestingAspects

RequestProductionAspects

InitiateCorporateActionsFeatures

UpdateContactFunctions

Execute Tracking and Allocation Criteria

ExchangeProspectCampaignProcedureWorksteps

RetrieveRulesDuties

RetrieveInterestFeatures
ExecuteCustomerContactOperatingSessionFunction
s

RetrieveMaintenanceRoutines

RetrieveExecutionInitiationWorksteps

Capture Troubleshooting Duty

InitiateCardClearingProcedureWorksteps

RequestPerformanceAnalysisAlgorithms

ExecuteCustomerEligibilityAssessment

RetrieveDocument

ExchangeFunctionalRequirementsAspects

ExchangeRestructuringFeatures

UpdateWritedownWorksteps

InitiateCRWorksteps

EvaluateBrokerAgreementTerms & Conditions

ExecuteDeviceErrorAlgorithms
InitiateQuestionAssignmentCriteria

Request Product Inventory Distribution

Administrative Plan Routine

RetrieveRestructuringWorksteps

CreateITSystemDevelopmentProjectDeliverables

ControlInvestmentAccountFulfillmentArrangementF
eatures
RequestInformationFeedSwitchOperatingSessionFu
nctions

Retrieve Sweep Feature

RetrieveProductProcessingEvents

UpdateProductionDeliverables
Initiate Product and Service issue Analysis
Algorithm

Execute Content Development Workstep

Initiate Product/Customer Combination Assessment
Test
ControlMerchantAcquiringFacilityFulfillmentArrange
mentFeatures

UpdateIssuedDeviceFeatures

Retrieve Operational and Production Procedures

and Guidelines Aspect

ControlAllocationCriteria

UpdatePolicyTermsTerms & Conditions

RegisterSalesandMarketingProperties

Request Represent Bank Interests Duty

Execute Interest Feature

Initiate Customer Liaison Duty

Execute ATM Network Operating Session Function

EvaluateManagedInvestmentPortfolioAnalysisAlgori
thms
ExecuteProductionAspects

UpdateITSystemAssessment

RetrieveReconciliationFunctions

Initiate Issued Device Feature

InitiateCardCaseProcedureWorksteps

UpdateDistributionFunctions

CaptureReportingRoutines

Update Service Delivery Workstep

Capture Branch Cash Allocation Criteria

Update Employee Commission Agreement Term

Execute Custody Arrangement Feature

Update Distribution Vehicle Administration
Workstep

RetrieveCustomerAgreementTerms & Conditions

RequestTransactionAignmentGoals

RetrieveFundingCheckTasks/Steps
Execute Collateral Asset Liquidation Procedure
Workstep

RequestInstrumentDefinitionFeatures

Retrieve Collateral Feature

ExchangeAllocationCriteria

RetrieveLocationDirectoryEntryProperties
Update Check Task

Initiate Projection and Allocation Criteria

Execute Credit/Charge Card Financial Capture

Transaction Task

ExchangeDepositsandWithdrawalsFeatures

RetrieveBotAlgorithms
RetrieveCustomerFraudAlgorithms

RetrieveTestingAspects

RequestAuthorizationFunctions

Request Collateral Asset Liquidation Procedure

Workstep

InitiateProduct/ServiceWorksteps

RetrieveAssignmentEvents
ControlCorporateTaxAdvisoryFulfillmentArrangeme
ntFeatures

RetrieveAssociationsProperties

ExecuteDepositsandWithdrawalsFeatures

Initiate Financial Market Insight Algorithm

Initiate Fees Feature

InitiateRestructuringFeatures

ExchangeEarlyMaturingFeatures

RequestExecutionWorksteps

RetrieveMarketOpportunityFeatures
UpdateCustomerWorkbenchOperatingSessionFuncti
ons

UpdateTradeInitiationTasks/Steps

RequestProductDirectoryEntryProperties
ExchangeProduct/
ServiceDeploymentProjectDeliverables
InitiateMerchantAcquiringFacilityFulfillmentArrange
mentFeatures

EvaluatePartyAuthenticationAssessment

ExecuteServiceFeesFeatures

Execute Fulfillment Feature

UpdateCaptureFunctions
ExchangeFraudEvaluationAssessment

RequestServiceFeesFeatures

Request Service Evaluation Workstep

UpdateInteractiveTransactionAssessment

ControlVoiceChannelOperatingSessionFunctions

RetrieveProductionAspects

Control Asset Securitization Transaction Task

UpdatePartyReferenceDataDirectoryEntryProperties

Execute Business Architecture Specification Aspect

UpdateProductProcessingEvents

Request Asset Securitization Transaction Task

UpdateCustomerSurveyProcedureWorksteps
ExchangeCardTransactionSwitchOperatingSessionF
unctions

Update Deposits Feature

GrantFraudEvaluationAssessment

EvaluateCustomerEligibilityAssessment

Request Product/Customer Combination

Assessment Test

Execute Asset Securitization Transaction Task

RequestInitiativeGoals

CaptureServiceSelectionFunctions
Update Development Tooling and Environment
Aspect

UpdateEarlyMaturingFeatures

Retrieve Maintain Relations Duty

Update Interest Feature

Capture Organization Aspect

RetrieveVoiceChannelOperatingSessionFunctions

InitiatePartyRelationshipProcedureWorksteps

RetrievePositivePayFeatures

Initiate Pricing Terms Property

RequestIssuedDeviceFeatures

Request Merchandising Loan Arrangement Feature

ExecuteChargebackFeatures

Retrieve Testing Aspect

UpdateOfferWorksteps

UpdateCRWorksteps

RequestTroubleshootDuties

InitiateServiceFeesFeatures

Update Service Evaluation Workstep

EvaluateLegalTermsTerms & Conditions

Execute Product Training Procedure Workstep

InitiateCardNetworkParticipantFacilityFulfillmentArr
angementFeatures

RequestCustomerPositionStateMeasures
ExecuteInformationFeedSwitchOperatingSessionFu
nctions

RetrieveOutboundPaymentsFeatures

InitiateIssuedDeviceAllocationCriteria

CaptureCreditMeasures
InitiateTaxOptimizationFeatures

RetrieveContactCenterAdministrativePlanRoutines

ExecuteCustomerFraudAlgorithms

Execute Award Task

Retrieve Business Architecture Aspect

Retrieve Product Training Procedure Workstep

RequestCreditFacilityFulfillmentArrangementFeatur
es

RetrieveIssuedDeviceFeatures

RequestSegmentStrategyGoals

Request Information Architecture Aspect

Initiate Corporate Lease Arrangement Feature

Retrieve Device Tracking Function

CreatePerformanceAssessmentDuties

UpdateExecutionWorksteps

Execute Reward Points Transaction Task

ControlCustomerContactSessionProcedureWorkstep
s
InitiateCreditFacilityFulfillmentArrangementFeature
s

Retrieve Functional Requirements Aspect

InitiateServiceFeesFeatures

Update Business Architecture Specification Aspect

ExchangeClearingandSettlementFeatures

Capture Reward Points Log Event

InitiateProspectCampaignProcedureWorksteps
RetrieveBehavioral

Initiate Embedded Product Control Feature

InitiateE-BranchChannelOperatingSessionFunctions

ExecuteServicingOrderProcedureWorksteps

RetrievePaymentOrderProcedureWorksteps

Retrieve Intellectual Property Exchange Operating

Session Function
CreateCustomerCampaignPortfolioManagementPlan
Duties

RetrievePositionTasks/Steps

UpdatePrecedentsWorksteps

UpdateCampaignDirectionDuties

Execute Direct Debit Arrangement Feature

Request Fulfill Feature

UpdateHROperationsDeliverables
Update Product Testing and Deployment
Mechanisms Aspect

RetrieveMandateRegistrationProperties

UpdatePerformanceAnalysisAlgorithms

RetrieveTaxOptimizationFeatures

CreateMaintenance&UpgradeDuties

Update Syndicate Assembly Feature

Control Cash Distribution Procedure Workstep

Update Service Scheduling Workstep

Control Business Architecture Specification Aspect

Control Commission Transaction Task

InitiateIssuedDeviceTrackingMeasures
Update Award Task

InitiateBlockMailingFunctions

RetrieveFinancialPlanningFeatures

RetrieveTroubleshootDuties

Update Capacity Planning and Resilience Routine

Initiate Merchandising Loan Arrangement Feature

UpdatePolicyTermsTerms & Conditions

RetrieveGuidelineComplianceAssessment

Execute Payment Task

RequestMerchantAcquiringFacilityFulfillmentArrang
ementFeatures

Update Placement Task

RequestHROperationsDeliverables

UpdateProductDirectoryEntryProperties

Retrieve Production Aspect

RetrieveConsumerSecuritiesOrderTransactionTasks
/Steps

InitiateTaxOptimizationFeatures

Execute Product Combination Arrangement Feature

CaptureExternalReportMeasures

Control Custody Arrangement Feature

ExecuteCompeitorAnalysisAlgorithms

Update Technology Standards Specification Aspect

RetrieveProductWorksteps

ControlReaderAssignmentCriteria

RetrieveMaintenanceFeatures
EvaluateRegulatoryTermsTerms & Conditions

Update Corporate Lease Arrangement Feature

Request Compliance Assessment Routine

ControlCardNetworkParticipantFacilityFulfillmentArr
angementFeatures

ExchangeServicingOrderProcedureWorksteps

Update Collateral Feature

ExecuteProduct/ServiceAccessFunctions

ExchangeDocumentDirectoryEntryProperties

Retrieve Audit Test

RetrieveAsset&LiabilityPortfolioStrategyGoals

RetrieveEconomicModel

RetrieveComplianceTasks/Steps

Request Establish Relations Duty

UpdateConsolidationWorksteps
RetrieveSalesWorksteps

Execute Placement Task

UpdateServiceEvents
ExchangeCustomerServicingResourceAllocationCrit
eria
UpdateCustomerCaseProcedureWorksteps
ControlDepositAccountFulfillmentArrangementFeatu
res

Update Currency Exchange Transaction Task

Execute Financial Market Insight Algorithm

ExchangeServicingDeliverables
UpdateFinancialMarketInformationAdministrativePla
nRoutines
RetrieveConsumerLoanFulfillmentArrangementFeat
ures
RequestReportingRoutines

ControlIssuedDeviceTrackingMeasures

ExecuteTransactionScheduleFulfillmentArrangemen
tFeatures

ExecuteServiceFeesFeatures

GrantFinancialMarketInformationAdministrativePlan
Routines

UpdateSalesandMarketingProperties

Update Fee Feature

EvaluateGuidelineComplianceAssessment

RetrieveInterestFeatures

RequestServicingRootCauseAnalysisAlgorithms

InitiatePaymentWorksteps

ControlBankRelationshipManagementPlanDuties

RequestMaintenance&UpgradeDuties

InitiateSecuritiesPositionLogEvents
Execute Product/Customer Combination
Assessment Test

Request Customer Case Root Cause Analysis

Algorithm

ExchangeCustomerCaseManagementPlanDuties

ExecuteFeesFeatures

RetrieveOpenItemProcedureWorksteps

InitiateIssuedDeviceFeatures

ControlBiometricAssignmentCriteria

Update Fees Feature

RequestProspectCampaignProcedureWorksteps
CreateBankRelationshipManagementPlanDuties
UpdateCorporateDepositsFulfillmentArrangementFe
atures
RetrieveCustomerContactOperatingSessionFunction
s

RetrieveServiceFeesFeatures

CaptureDeviceAssignmentCriteria

RequestOpenItemProcedureWorksteps

ExchangePaymentTermsWorksteps

ExchangeTrackingandRemindersWorksteps

RetrieveAllocationCriteria

EvaluateLegalTermsTerms & Conditions

RetrieveAlertsMeasures

RetrieveReferenceProperties

ExchangePasswordAssignmentCriteria

GrantCustomerEligibilityAssessment

Update Financial Document Handling Function

Request Commission Transaction Task

ExchangeSoftwareandDataspecificationDeliverables

Initiate Placement Task

Initiate Troubleshooting Duty

ControlFinancialMarketInformationAdministrativePl
anRoutines

RetrieveRolloverFeatures

Request Branch Location Management Plan Duty

EvaluatePolicyTermsTerms & Conditions

CaptureInitiativeGoals

RetrievePaymentWorksteps

UpdateConsolidationFeatures

RequestPerformanceDuties

Execute Collateral Valuation Workstep

UpdateLegalTermsTerms & Conditions

ExecuteContactCenterAdministrativePlanRoutines

RetrieveRuleSetsandDecisionTrees

ExchangeRegulatoryCompliance

RequestCorrespondenceOperatingSessionFunctions

Initiate Represent Bank Interests Duty

RetrieveDeterminationWorksteps

RetrieveRepaymentFeatures

RequestFunctionalSpecificationDeliverables

RetrieveCustomerBillingProcedureWorksteps

UpdateMaintenanceRoutines

Update Global Standard Specification Aspect

Initiate Agreement Feature

RetrieveDevelopmentWorksteps

RetrieveReconciliationWorksteps

EvaluateFraudEvaluationAssessment

Update Capture Event

RetrieveMerchantFraudAlgorithms

RetrieveMerchantAccountFeatures
Initiate Financial Instrument Feature
InitiateCustomerContactSessionProcedureWorkstep
s

UpdateTestingAspects

GrantUnderwritingAssessmentTests

Request Inventory Distribution Oversight Workstep

UpdateClearingandSettlementFunctions

UpdateFeedUploadFunctions

ExchangeCollateralMeasures

Update Standing Order Feature

RequestPerformanceAnalysisAlgorithms

Update IT Policies and Guidelines Aspect

Control Branch Location Management Plan Duty

Control ATM Network Operating Session Function

Update Inventory Routine

ControlSavingsAccountFulfillmentArrangementFeat
ures

Initiate Reward Points Transaction Task

InitiateMarketOrderTransactionTasks/Steps

Execute Customer Negotiation Workstep

UpdateTroubleshootDuties

UpdatePerformanceDuties

RetrieveOutboundACHFunctions

Initiate Corporate Action Feature

CreateE-BranchChannelManagementPlanDuties

RetrieveorporateTreasuryManagementPlanDuties
ExecuteReportingRoutines
InitiateCustomerTaxObligationFulfillmentArrangem
entFeatures

UpdateHistoryWorksteps

CaptureAllocationCriteria

ExchangeTradeInitiationTasks/Steps

Initiate Lien Feature

RetrieveTransactionAuthorizationFunctions

Update Operational Security Procedures and

Guidelines Aspect

ControlPaymentExecutionWorksteps

UpdateReconciliationFunctions

RetrieveCustomerRelationshipManagementPlanDuti
es

UpdateServicingRootCauseAnalysisAlgorithms

Request IT System Administrative Plan Routine

ExchangeBrandAdviceDuties

RequestPartyAuthenticationAssessment

Grant Internal Audit Assessment Test

ExecuteDistributionFunctions

RetrieveEnquiriesRoutines

Initiate Collateral Valuation Workstep

UpdateSalesEvents

Initiate Selection Task

UpdateACHFulfillmentOperatingSessionFunctions

RetrieveModels

RetrieveLifeEvents
Execute Currency Exchange Transaction Task

RequestCustomerSurveyProcedureWorksteps

ExchangeVoiceChannelManagementPlanDuties
RequestPartyReferenceDataDirectoryEntryPropertie
s

CreateSegmentStrategyGoals
InitiateSavingsAccountFulfillmentArrangementFeat
ures

UpdateResolutionWorksteps

ExecuteInboundPaymentsFeatures

Control Product Training Procedure Workstep

RequestExecutionWorksteps

Execute Syndicate Assembly Feature

RequestProspectusFeatures

ExchangePaymentsFeatures

Request Syndicate Assembly Feature

RetrieveTaxOptimizationFeatures

EvaluateSuitabilityAssessment

RetrieveAutomatedFunctions

RequestPerformanceAssessmentDuties

Update Intellectual Property Exchange Operating

Session Function

ExchangeCustomerRelationshipManagementPlanDu
ties

Update Reward Points Log Event

Execute Credit and Fraud Related Issue Analysis
Algorithm
CreateValuationRoutines

Update Statement Feature

RetrieveBrokerAgreementTerms & Conditions

RetrieveVoiceChannelManagementPlanDuties

CreateDevelopmentDuties

InitiateOutboundWithResponseFunctions
Retrieve Cheque Processing Operating Session
Function

InitiateBrowsingFunctions

RetrieveServiceFeesFeatures

InitiateCashManagement&AccountServicesFulfillme
ntArrangementFeatures

RetrievePerformanceAnalysisAlgorithms

RetrieveArbitrationWorksteps

Control Commission Terms Term

InitiateRestructuringFeatures

RetrieveCaseAnalysisWorksteps

ControlAssistedFunctions

ControlAllocationCriteria

ExecuteCustomerBehaviorAnalysisAlgorithms

RequestFraudModelSpecificationAspects

Request Consolidation Routine

Request Syndicated Loan Arrangement Feature

RetrieveServicingEventLogEvents

ExecuteCustomerCaseProcedureWorksteps
Execute Leasing Arrangement Feature

RequestPolicyTermsTerms & Conditions

Retrieve Archiving Function

RetrieveServiceFeesFeatures
ControlCorrespondentBankFulfillmentArrangementF
eatures

ExchangeServiceFeesFeatures

RetrieveMarketTrackingDuties

Execute Virtual Accounts Arrangement Feature

Initiate Credit/Charge Card Financial Capture
Transaction Task

Grant Direct Debit Feature

RequestProductGuidanceFeatures

UpdatePointofServiceOperatingSessionFunctions

RetrieveCustomerSurveyProcedureWorksteps

Execute Administer Feature

RequestITOperationsDeliverables

UpdateCardPOSNetworkOperatingSessionFunctions

ControlDelinquentAccountProcedureWorksteps

Execute Inventory Allocation Criteria

Execute Sweep Feature

Initiate Payments Feature

Execute Internal Audit Assessment Test

ExchangeManagedInvestmentPortfolioFulfilmentArr
angementFeatures

RequestVoiceChannelOperatingSessionFunctions

Execute Leasing Item Administrative Plan Routine

InitiateOrderWorksteps

RetrieveInitiativeGoals

UpdateMandateRegistrationProperties

Update Employment Related Procedures and

Guidelines Aspect

Request Securitization Task

Retrieve Financial Transaction Initiation Function

ExchangeProductionRisk
Execute Cheque Processing Operating Session
Function
UpdateTransactionScheduleFulfillmentArrangement
Features

UpdateIntellectualPropertyAdministrativePlanRoutin
es
RequestCustomerContactOperatingSessionFunction
s

GrantCustomerMandateTerms & Conditions

Initiate Customer Case Root Cause Analysis
Algorithm

Execute Global Standard Specification Aspect

ControlAssignmentRoutines

Initiate Processing Error and Integrity Checks Test

Retrieve Payment Task

UpdateCashPositionFunctions
InitiateConsumerSecuritiesOrderTransactionTasks/
Steps

RetrieveCandidateSelectionWorksteps

UpdateBrokerAgreementTerms & Conditions

Capture IT System Administrative Plan Routine

ExchangeAccountLienFeatures

UpdateAuthoringRoutines

Update Credit Risk Model Specification Aspect

ExecuteManagedInvestmentPortfolioFulfilmentArra
ngementFeatures
RequestProspectCampaignPortfolioManagementPla
nDuties

UpdateTestingAspects

Retrieve Bank and Campaign Alignment Test

Initiate ATM Network Operating Session Function

CaptureCollateralMeasures

RetrieveFundingCheckTasks/Steps

ControlCustomerRelationshipManagementPlanDutie
s

Initiate Accounts Receivable Procedure Workstep

Initiate Staff Management Procedures and

Guidelines Aspect

CaptureFunctionalRequirementsAspects

Execute Financial Market Analysis Algorithm

RetrieveManagedInvestmentPortfolioAgreementTer
ms & Conditions
RetrieveCreditFacilityFulfillmentArrangementFeatur
es

RequestGeneralMarketResearchAnalysisAlgorithms

Retrieve Payment Tracking Feature

Request Product and Service Assessment Test

RetrieveCustomerCampaignPortfolioManagementPl
anDuties

ExchangeITSystemAssessment

RetrieveBusinessUnitManagementPlanDuties

Request Fulfillment Feature

UpdateProductGuidanceFeatures

UpdateAnalysisFeatures
Update Company Mission and Policies Aspect

UpdateContactCenterManagementPlanDuties

ExecuteServiceSelectionFunctions
Update Operations and Servicing Issue Analysis
Algorithm

RetrieveRestructuringFeatures

Update Transaction Capture Task

RequestFunctionalRequirementsAspects

RetrieveBatchFunctions

ExecuteCustomerCampaignSpecificationAspects
Initiate Regulatory & Legal Authority Relationship
Management Plan Duty

Request Application Architecture Aspect

InitiateContactWorksteps

Execute Corporate Lease Arrangement Feature

Update Collateral Valuation Workstep

ExchangeResolutionWorksteps

InitiateInboundFunctions

GrantITSystemAssessment

UpdateInstrumentDefinitionFeatures

Initiate Usability Checks Test

InitiateAssistedFunctions

RequestReconciliationFeatures

RequestRulesDuties

Control Branch Cash Allocation Criteria

UpdateDelinquentAccountProcedureWorksteps

EvaluateOperationalTermTerms & Conditions

Initiate Development Tooling and Environment
Aspect

RetrieveAccountSweepFeatures
CreateBrandAdviceDuties
InitiateCorporateCurrentAccountFulfillmentArrange
mentFeatures

RetrieveRepaymentFeatures

UpdatePerformanceAssessmentDuties

RetrieveRegulatoryTermsTerms & Conditions

RequestReviewerSelectionWorksteps

EvaluatePolicyTermsTerms & Conditions

RegisterMandateRegistrationProperties

UpdateCashManagement&AccountServicesFulfillme
ntArrangementFeatures

RetrieveMaintenance&UpgradeDuties

RetrieveDemographicsProperties

RequestInvestmentTermsTerms & Conditions

Update Commission Transaction Task

ExchangeAlertMeasures

Retrieve Cash Distribution Function

RequestProductionAspects

Control Virtual Accounts Arrangement Feature

CaptureFacilityEvents

RetrieveCustomerCampaignProcedureWorksteps
RequestCustomerSegmentAnalysisAlgorithms

InitiateClearingandSettlementFunctions

UpdateProduct/ServiceAccessFunctions

Update Compliance Assessment Routine

Initiate Fulfill Feature

RetrieveParticipationDuties

Retrieve Consolidation Routine

RequestDisbursementTransactionTasks/Steps

UpdateDirectDebitMandateDirectoryEntryProperties

Control Credit Risk Model Specification Aspect

UpdateLocationDirectoryEntryProperties

Update Product and Service Planning Duty

RetrieveInformationFeedSwitchOperatingSessionFu
nctions

RequestECM/DCMFulfillmentArrangementFeatures

RetrieveInstructionWorksteps
RequestCredit/
ChargeCardAuthorizationAssessmentTests

UpdateITOperationsDeliverables
UpdateServicingOrderProcedureWorksteps

EvaluateBehavioral

UpdateInternalPublicationFunctions

RetrieveInboundFunctions

RetrieveTroubleshootingRoutines

RetrieveServiceSelectionFunctions
Retrieve Reward Points Log Event

Request Product Combination Arrangement Feature

RegisterServicingProperties

ExchangeAssignmentCriteria

RetrieveInterestFeatures

Initiate Collateral Liquidation Workstep

Capture Tracking and Allocation Criteria

RetrieveServiceFeesFeatures

RetrieveServiceEvents

Update Merchandising Loan Arrangement Feature

Update Configuration Routine

Initiate Currency Exchange Transaction Task

Capture Inventory Allocation Criteria

RetrieveAnalysisWorksteps

Capture Functional Requirements Aspect

ExchangeCorrespondenceandDocumentsWorksteps

Retrieve Establish Relations Duty

ExchangeCustomerAccessProfileAgreementTerms &
Conditions

Initiate Legal and Regulatory Obligations and

Guidelines Aspect

Retrieve Branch Cash Allocation Criteria

Initiate Company Mission and Policies Aspect

UpdateContactDuties
Control Intellectual Property Exchange Operating
Session Function

Initiate Branch Cash Allocation Criteria

RetrieveCredit/
ChargeCardFulfilmentArrangementFeatures

RetrieveE-BranchChannelManagementPlanDuties

UpdateAsset&LiabilityPortfolioStrategyGoals

UpdateCustomerCampaignProcedureWorksteps

Control Accounts Receivable Procedure Workstep

Request Employee Commission Agreement Term

RetrieveAnalysisWorksteps

RetrieveCashManagement&AccountServicesFulfillm
entArrangementFeatures

Retrieve Billing Feature

RegisterPartyReferenceDataDirectoryEntryPropertie
s

Retrieve Tracking and Allocation Criteria

RequestTechnicalSpecificationDeliverables

ExchangeResolutionWorksteps
ExchangeCredit/
ChargeCardAuthorizationAssessmentTests

CaptureQuestionAssignmentCriteria

Retrieve Deposits Feature

Initiate Transaction Consolidation Task

EvaluateCreditPricingAssessmentTests
InitiateAccountRecoveryProcedureWorksteps
Control Product Inventory Distribution
Administrative Plan Routine

InitiatePasswordAssignmentCriteria
Update Sweep Feature

RequestTradeInitiationFeatures

RequestLegalCompliance

RetrieveDocumentationWorksteps

ExchangeResolutionWorksteps

ExecuteMerchantBehaviorAlgorithms

Request Accounts Receivable Procedure Workstep

ControlContactCenterAdministrativePlanRoutines

Initiate Operational and Production Procedures and

Guidelines Aspect

InitiateRepaymentWorksteps

CreateTroubleshootingDuties
ExecuteFinancialMarketInformationAdministrativePl
anRoutines

UpdateQuestionAssignmentCriteria

Execute Service Scheduling Workstep

Initiate Credit and Fraud Related Issue Analysis
Algorithm

RetrieveRestructuringFeatures

Capture Business Architecture Specification Aspect

UpdateSessionFunctions

UpdateComplianceWorksteps

ExchangeRepaymentWorksteps

Capture Leasing Item Administrative Plan Routine

Update Collateral Asset Liquidation Procedure
Workstep

RetrieveCardCollectionsProcedureWorksteps
Update Legal and Regulatory Obligations and
Guidelines Aspect

InitiateServicingRootCauseAnalysisAlgorithms
RequestManagedInvestmentPortfolioFulfilmentArra
ngementFeatures

RetrieveContactWorksteps
RetrieveAdvertisingCampaignManagementPlanDuti
es

RetrieveTradeInitiationTasks/Steps
Execute Collateral Asset Liquidation Procedure
Workstep

RetrieveMarketTradeTransactionTasks/Steps

InitiateContactFunctions

CaptureAlertsMeasures

UpdateNextBest

RequestProduct/ServiceAccessFunctions

EvaluateDevice

InitiateDepositsandWithdrawalsFeatures

UpdatePaymentsFeatures

Capture Product and Service Planning Duty

RequestClearingandSettlementFeatures

UpdateInitiativeGoals

UpdateRepaymentFeatures

UpdateServiceFeesFeatures

Capture Distribution Routine

ExchangeIncidentDuties

UpdateFunctionalSpecificationDeliverables
UpdateCardTransactionFunctions

Update Agreement Feature

ExecuteCustomerTaxObligationFulfillmentArrangem
entFeatures

CaptureSalesEvents

EvaluatePerformanceAnalysisAlgorithms

CreateContactDuties

Capture Compliance Assessment Routine

UpdateProcessingWorksteps

RetrieveFeedUploadFunctions
InitiateInformationFeedSwitchOperatingSessionFun
ctions

RetrieveAuthenticationFunctions

UpdatePlacementFeatures

Update Issued Device Feature

UpdateDepositFeatures

ExecuteServiceFeesFeatures
RetrieveCardTransactionSwitchOperatingSessionFu
nctions

Execute Technology Standards Specification Aspect

RequestMaintenanceFeatures

Capture Projection and Allocation Criteria

RetrieveManagedInvestmentPortfolioFulfilmentArra
ngementFeatures

RetrieveCompeitorAnalysisAlgorithms

ExecuteBillingFeatures

RetrieveInterestFeatures

CreateCampaignDirectionDuties
InitiateFinancialGatewayOperatingSessionFunctions

ExchangeFunctionalRisk
Initiate Service Delivery Workstep

UpdatePartyAuthenticationAssessment

Capture Remediation Routine

Request Staff and Location Planning Duty

Update Production Aspect

ExecuteOutboundPaymentsFeatures

Retrieve Origination Feature

ExecuteGeneralMarketResearchAnalysisAlgorithms

UpdateFinancialPlanningFeatures
RequestCustomerContactSessionProcedureWorkste
ps

ExchangeUnderwritingAssessmentTests

Execute Review, Refinement and Editing Function

RetrieveAssignmentCriteria
EvaluateServicingMandateAgreementTerms &
Conditions

ExecutePerformanceAnalysisAlgorithms

Update Context Criteria Test

InitiateTradeInitiationFeatures

RequestDocumentDirectoryEntryProperties

UpdateLocationProperties

Control Leasing Item Administrative Plan Routine

Initiate Operations and Servicing Issue Analysis
Algorithm

InitiateTrackingandRemindersWorksteps
RetrieveServicingMandateAgreementTerms &
Conditions
Initiate Check Task

Request Origination Feature

Execute Document Handling Task

ExecuteGeneralMarketResearchDirectoryEntryProp
erties

InitiatePaymentExecutionProcedureWorksteps

Execute Product Training Procedure Workstep

UpdateReviewerSelectionWorksteps

Request Global Standard Specification Aspect

ControlCustomerTaxObligationFulfillmentArrangem
entFeatures

RegisterProductionProperties

RetrieveChargebackFeatures

ControlCustomerSurveyProcedureWorksteps

RetrievePartyDirectoryEntryProperties

Retrieve Securitization Task

CreateEnquiriesRoutines

Control Product Combination Arrangement Feature

InitiateCustomerBillingProcedureWorksteps

RetrieveProductionSupportDeliverables

UpdateServiceFeesFeatures

UpdateCustomerRelationshipManagementPlanDutie
s

ExchangeSegmentStrategyGoals
Initiate Collateral Asset Liquidation Procedure
Workstep

Update Troubleshooting Duty

RequestSalesProductAgreementTerms & Conditions

Update Custody Arrangement Feature

ExchangePerformanceAnalysisAlgorithms

ExchangeCaseDeterminationWorksteps

Retrieve Staff and Location Planning Duty

ExchangeFeedUploadFunctions

Update Network Operation Function

Request Compliance Reporting Administrative Plan

Routine

RetrieveReaderAssignmentCriteria
Update Customer Case Root Cause Analysis
Algorithm

Request Product and Service Planning Duty

RetrieveDisbursementFeatures

Request Safe Keeping Feature

RetrieveDisbursementFeatures

UpdateClearingandSettlementFeatures

UpdateCreditPlanFeatures

Update Payment Task

Execute Custody Arrangement Feature

UpdateCorporateActionsFeatures

CreateCustomerBehaviorModelSpecificationAspects

RetrieveHistoryWorksteps

Request Fees Feature

Update Leasing Arrangement Feature

CaptureAssignmentEvents
Update Production Platforms and Infrastructure
Aspect
RetrieveSalesProductAgreementTerms & Conditions

ControlCorrespondenceOperatingSessionFunctions

ExecuteServiceFeesFeatures

ExchangeSWUpdateFunctions

Retrieve Collateral Liquidation Workstep

ControlPartyDirectoryEntryProperties

Capture Legal and Regulatory Obligations and

Guidelines Aspect

Execute Collateral Liquidation Workstep

RetrievePerformanceAssessmentDuties

CaptureExecutionWorksteps
RequestManagedInvestmentPortfolioAgreementTer
ms & Conditions

UpdateRulesDuties

UpdateFunctionalRequirementsAspects

Request Corporate Lease Arrangement Feature

RetrieveRootCauseAlgorithmAlgorithms

InitiateSWUpdateFunctions

Update Lien Feature

UpdateAssociationsProperties

UpdateBookingWorksteps
RetrieveInteractiveHelpServiceOperatingSessionFu
nctions

UpdatePaymentWorksteps

UpdateResolutionWorksteps
Retrieve Distribution Vehicle Administration
Workstep
Capture Development Tooling and Environment
Aspect
Retrieve Development Tooling and Environment
Aspect

InitiateLoanArrangementFeatures

RetrieveBillingFeatures

Retrieve Product Type Selection Test

CaptureFunctionalRequirementsAspects

Grant Virtual Accounts Arrangement Feature

UpdateCardTransactionFeatures

Update Receivables Evaluation Workstep

UpdateFraudResolutionWorksteps

RetrieveUnderwritingAssessmentTests

RequestGuidelineComplianceAssessment

Initiate Syndicated Loan Arrangement Feature

InitiateDevelopmentWorksteps

UpdateAssignmentRoutines

Update Content Development Workstep

RequestSoftwareandDataspecificationDeliverables

Retrieve Service Evaluation Workstep

Request Operations and Servicing Issue Analysis

Algorithm

UpdatePaymentOrderProcedureWorksteps

RetrieveIssuedDeviceFeatures

InitiateAuthorizationFunctions

UpdateRegulatoryCompliance
Request Troubleshooting Duty

AcceptSalesProductAgreementTerms & Conditions

EvaluateCustomerSegmentAnalysisAlgorithms

RetrieveClearingandSettlementFeatures

Execute Payment Tracking Feature

ControlPartyRelationshipProcedureWorksteps

RetrieveDeviceCheckTests

RetrieveValuationRoutines

Retrieve Financial Accounting Feature

Retrieve Withdrawals Feature

Initiate Sweep Feature

InitiateCorporateTaxAdvisoryFulfillmentArrangeme
ntFeatures

Execute Interest Feature

RequestProductInventoryAllocationCriteria

ExchangePaymentWorksteps

Request Product Testing and Deployment

Mechanisms Aspect

Retrieve Fulfill Feature

RetrieveStrategicFundingDuties

UpdateBankRelationsProperties

UpdateCorrespondentBankDirectoryEntryProperties
UpdateCorrespondentBankFulfillmentArrangementF
eatures

Update Debt Factoring Workstep

UpdateCreditWorksteps

RetrieveCaseDeterminationWorksteps
ControlDisbursementTransactionTasks/Steps

UpdateAnalysisWorksteps

UpdateProductionProperties

ExchangeBusinessRisk

RequestTaxOptimizationFeatures

ExchangeAuthoringRoutines

Capture Technology Standards Specification Aspect

Request Audit Test

ExecuteCardCollectionsProcedureWorksteps

Execute Settlement Feature

UpdateAlertMeasures

EvaluateInvestmentTermsTerms & Conditions

Retrieve Payments Feature

RetrieveServicingOrderProcedureWorksteps

UpdateIssuedDeviceTrackingMeasures

RequestBrandManagementPlanDuties

UpdateSessionEvents

Initiate Global Standard Specification Aspect

Retrieve Standing Order Feature

Request Technology Standards Specification Aspect

InitiateTransactionScheduleFulfillmentArrangement
Features

CaptureorporateTreasuryManagementPlanDuties

GrantOperationalTermTerms & Conditions

UpdateIncidentDuties

ControlLocationDirectoryEntryProperties

Initiate Direct Debit Arrangement Feature

RetrievePaymentMechanismWorksteps

ExecuteInsightAlgorithms

Capture Production Environment and Support

Services Aspect

Update FX Transaction Capture Task

UpdateCollateralAssetAllocationCriteria

CreateAdvertisingCampaignManagementPlanDuties

ExecutePartyAuthenticationAssessment
InitiateCurrentAccountFulfillmentArrangementFeatu
res

EvaluateChannelActivityAnalysisAlgorithms

ExchangeMaintenanceRoutines

UpdateBrandManagementPlanDuties
RetrieveCardPOSNetworkOperatingSessionFunction
s

RetrieveCorporateActionsFeatures

RetrieveDevelopmentDuties

RetrieveBrandManagementPlanDuties

UpdateUsageSpecificationDeliverables
RequestRegulatoryComplianceAdministrativePlanRo
utines

CaptureSoftwareandDataspecificationDeliverables
InitiateCorrespondentBankFulfillmentArrangementF
eatures

ExecuteServiceFeesFeatures
UpdateTrialTransactionMeasures

Execute Billing Feature

UpdateTransactionAuthorizationFunctions

RetrieveCreditMeasures

Grant Audit Test

Update Virtual Accounts Arrangement Feature

CreateAssignmentRoutines

CreateAssignmentRoutines

ExchangeCreditPricingAssessmentTests

RegisterPartyDirectoryEntryProperties

Update Payments Feature

Initiate Expiration Event

Grant Regulatory & Legal Authority Relationship

Management Plan Duty

Update Leasing Item Administrative Plan Routine

Execute Debt Factoring Workstep

UpdateAuthenticationTests

UpdateRepaymentFeatures

RetrievePaymentExecutionProcedureWorksteps

ExchangeCandidateSelectionWorksteps

Retrieve Content Development Workstep

RetrieveAuthenticationTests

RetrievePartyStateMeasures

RetrievePeakLoadRoutines

RequestCustomerBehaviorAnalysisAlgorithms
Capture Expiration Event

Request Production Platforms and Infrastructure

Aspect
Initiate Product Inventory Distribution
Administrative Plan Routine

UpdateCorrespondenceandDocumentsWorksteps

RequestCustomerCaseProcedureWorksteps
InitiateCaseWorksteps

ExchangeCardCaseProcedureWorksteps

Retrieve Custody Arrangement Feature

RequestMarketTrackingDuties

RetrieveAllocationCriteria

ExecutePerformanceAssessmentDuties

UpdateAutomatedFunctions

RetrieveProduct/ServiceAccessFunctions

Retrieve Assurance Routine

Capture Direct Debit Feature

Update Internal Audit Assessment Test

RequestAssignmentRoutines

UpdateDocumentationWorksteps

ExchangeBankRelationsProperties
UpdateParticipationDuties

RetrieveACHFulfillmentOperatingSessionFunctions

RequestAllocationCriteria
Initiate Employment Related Procedures and
Guidelines Aspect
Initiate Product Eligibility Test
UpdateGeneralMarketResearchDirectoryEntryPrope
rties

Retrieve FX Transaction Capture Task

UpdateImpactAssessmentDuties
Execute Fiduciary Relationship Arrangement
Feature

RequestProspectCampaignSpecificationAspects

ExchangeRestructuringFeatures

UpdateFraudDiagnosisAnalysis

Initiate Assessment and Reporting Feature

RequestServicingMandateAgreementTerms &
Conditions

UpdateTroubleshootingDuties

ControlSessionFunctions

RetrieveTransactionApplicationMeasures

ExchangePartyRelationshipProcedureWorksteps

RetrievePasswordAssignmentCriteria

Retrieve Assessment and Reporting Feature

UpdateRepaymentFeatures

Initiate Cash Distribution Procedure Workstep

Execute Credit/Charge Card Financial Capture

Transaction Task

InitiateInternalPublicationFunctions
Update Production Environment and Support
Services Aspect

RetrieveSettlementFeatures
UpdateInteractionFunctions

RetrieveLead/OpportunityProcedureWorksteps

Execute Fee Feature

RequestCustomerBillingProcedureWorksteps
Update Calculation Task

ExecuteParticipantServiceFeatures

Retrieve IT System Administrative Plan Routine

UpdatePartyDirectoryEntryProperties

UpdateTradeInitiationFeatures

UpdateSoftwareandDataspecificationDeliverables

RetrieveRegulatoryCompliance

Execute Transaction Consolidation Task

RetrieveTradeInitiationTasks/Steps

UpdatePolicyTermsTerms & Conditions

Retrieve Compliance Assessment Routine

RequestRootCauseAlgorithmAlgorithms

Request Standing Order Feature

Update Registration Routine

ControlDeviceAssignmentCriteria

CaptureStrategicFundingDuties

Retrieve Payment Initiation Feature

Initiate Payment Workstep

ExchangeHROperationsDeliverables

RetrieveLegalCompliance

Retrieve Calculation Task

RegisterLocationDirectoryEntryProperties

Initiate Remediation Routine

RetrieveInvoicingWorksteps
UpdateHistoryFunctions
RetrieveCustomerWorkbenchOperatingSessionFunc
tions

EvaluateQuestion

UpdateOccupancyProperties

RequestITSystemDevelopmentProjectDeliverables
RetrieveDepositAccountFulfillmentArrangementFeat
ures

Execute Intellectual Property Exchange Operating

Session Function

ExecuteRepaymentFeatures

Retrieve Product and Service Assessment Test

RequestProductorServiceSpecificationAspects

InitiateCorrespondenceOperatingSessionFunctions

Retrieve Accounts Receivable Procedure Workstep

UpdatePerformanceAnalysisAlgorithms
RequestCustomerBehaviorModelSpecificationAspect
s

CaptureSecuritiesTransactionCaptureEvents

ControlIncidentDuties

RetrieveLocationProperties

Control Network Operation Function

Grant Commission Terms Term

InitiateIssuedDeviceFeatures

RequestIssuedDeviceFeatures

Execute Service Scheduling Workstep

CaptureSegmentStrategyGoals

ExchangeFunctionalRequirementsAspects

UpdatePasswordAssignmentCriteria

RequestFraudDiagnosisAnalysis

ExecuteClearingFeatures

UpdateSecuritizationDuties

ExchangeProductionSupportDeliverables

Execute Financial Document Handling Function

RetrieveBookingWorksteps

RequestEarlyMaturingFeatures

UpdateDeviceAssignmentCriteria

RetrieveCaptureFunctions
RetrieveGeneralMarketResearchDirectoryEntryProp
erties

RetrieveCorporateDepositsFulfillmentArrangementF
eatures

Execute Verify Mandate Feature

ControlAllocationCriteria

RequestCardPOSDeviceAllocationCriteria

Retrieve Financial Transaction Capture Function

Execute Origination Feature

RetrieveCustomerMandateTerms & Conditions

Retrieve Represent Bank Interests Duty

UpdateInvestmentTermsTerms & Conditions

RequestProductionDeliverables

Execute Branch Cash Allocation Criteria

RetrieveCardAuthenticationFunctions

RetrieveOperationalTermTerms & Conditions

Request Service Scheduling Workstep

Execute Merchandising Loan Arrangement Feature

ExecuteBotAlgorithms

Control Corporate Lease Arrangement Feature

UpdatePromotionalEventManagementPlanDuties

RequestCustomerCreditRatingStateMeasures

Initiate Collections Assessment Workstep

Execute Calculation Task

Execute Fulfillment Feature

RetrieveFunctionalRisk
RetrieveCustomerAccessProfileAgreementTerms &
Conditions

Execute Direct Debit Arrangement Feature

Update Usability Checks Test

RetrieveCustomerTaxObligationFulfillmentArrange
mentFeatures

Retrieve Distribution Planning Workstep

EvaluateITSystemAssessment

RetrieveIntelligenceWorksteps

RetrieveProspectCampaignSpecificationAspects

Update Transaction Consolidation Task

ExchangeTransactionAignmentGoals
Update Withdrawals Feature

CaptureReaderAssignmentCriteria

RetrieveCreditPricingAssessmentTests

Capture Employment Related Procedures and

Guidelines Aspect
Initiate Special Pricing Conditions Directory Entry
Property

Execute Syndicated Loan Arrangement Feature

ExchangeFraudDiagnosisAnalysis

CreateProspectCampaignSpecificationAspects

Update Product and Service Assessment Test

RequestProductPortfolioAnalysisAlgorithms

UpdateAuditWorksteps
UpdateCustomerTaxObligationFulfillmentArrangem
entFeatures
InitiateCustomerCaseProcedureWorksteps
UpdateSalesWorksteps

ExecuteCardTransactionFeatures
UpdateConsumerLoanFulfillmentArrangementFeatu
res
ControlCustomerWorkbenchOperatingSessionFuncti
ons

CreateTransactionAignmentGoals

RetrieveProductPortfolioAnalysisAlgorithms

ExchangeCreditMeasures

InitiatePaymentsWorksteps

RetrieveComplianceTasks/Steps
Execute Product and Service issue Analysis
Algorithm

Update Operational and Production Procedures and

Guidelines Aspect
Request Content Development Workstep

RetrieveDeviceErrorAlgorithms
Execute Special Pricing Conditions Directory Entry
Property
RetrieveProspectCampaignPortfolioManagementPla
nDuties

ExecuteProductorServiceSpecificationAspects

RetrieveContactDuties

RetrieveLedgerPostingEvents

ExecuteCustomerPositionStateMeasures

ExecuteDepositsandWithdrawalsFeatures

Retrieve Issued Device Feature

Update Remediation Routine

UpdateCardPOSDeviceAllocationCriteria
ExchangeCustomerContactSessionProcedureWorkst
eps

InitiateCustomerEventLogEvents

Update Tracking and Allocation Criteria

RetrieveDistributionFunctions

Request Customer Liaison Duty

UpdateOutboundPaymentsFeatures
Retrieve Customer Case Root Cause Analysis
Algorithm

ExecuteBankRelationsProperties

Update Mailing Routine

Initiate Management Manual Specification Aspect

Retrieve Financial Document Handling Function

ExchangeProductWorksteps

Update Customer Negotiation Workstep

RequestPeakLoadRoutines

ExchangeInternalPublicationFunctions

ExchangeCashflowMeasures

RetrieveProspectusFeatures

RequestFinancialMarketInformationAdministrativePl
anRoutines
RetrieveeCommerceGatewayOperatingSessionFunc
tions

RetrieveDelinquentAccountProcedureWorksteps

RequestContactFunctions

RetrieveFunctionalSpecificationDeliverables

RetrieveLoanArrangementFeatures
Initiate Production Platforms and Infrastructure
Aspect

RequestMandateRegistrationProperties

InitiateMarketTradeTransactionTasks/Steps

ControlCustomerCampaignSpecificationAspects

GrantSegmentStrategyGoals

UpdateCreditPricingAssessmentTests

UpdatePaymentExecutionProcedureWorksteps
UpdateCustomerServicingResourceAllocationCriteri
a

UpdateProfileProperties

RetrievePaymentExecutionWorksteps
CaptureIncidentDuties

RetrieveChannelActivityLogEvents

RetrieveParticipantServiceFeatures
RetrieveMerchantAcquiringFacilityFulfillmentArrang
ementFeatures

InitiateProductGuidanceFeatures

Update Consolidation Routine

UpdateIntelligenceWorksteps
CaptureProduct/
ServiceDeploymentProjectDeliverables

UpdateParticipantAccountFeatures

RetrieveExternalReportMeasures

RequestIssuedDeviceFeatures

Update Branch Location Management Plan Duty

Request IT Policies and Guidelines Aspect

Initiate Structuring Feature

RetrieveIssuedDeviceFeatures

RetrievePerformanceAnalysisAlgorithms

RetrieveSecuritizationDuties

UpdateFeesWorksteps
ControlConsumerAdviceFulfillmentArrangementFeat
ures

Request Reward Points Transaction Task

Update Product Training Procedure Workstep

ExchangePartyAuthenticationAssessment
RetrieveCustomerContactSessionProcedureWorkste
ps
ControlCustomerBillingProcedureWorksteps

ExecuteParticipantAccountFeatures

CreateBusinessUnitManagementPlanDuties

Retrieve Award Task

UpdateE-BranchChannelManagementPlanDuties

Capture Inventory Routine

Retrieve Pricing Terms Property

RetrieveFraudDiagnosisAnalysis

GrantBankRelationshipManagementPlanDuties

UpdateCaptureWorksteps

Request Placement Task

Retrieve Management Manual Specification Aspect

CaptureCustomerServicingResourceAllocationCriteri
a

Retrieve Resolution Workstep

RetrieveServicingRootCauseAnalysisAlgorithms
Retrieve Operations and Servicing Issue Analysis
Algorithm

CaptureLedgerPostingEvents

ExecuteInteractiveTransactionAssessment

UpdateDeterminationWorksteps

UpdatePerformanceAssessmentDuties

RetrieveCashflowMeasures

RetrieveLegalTermsTerms & Conditions

ExecuteCardCaseProcedureWorksteps
Initiate Product and Service Assessment Test

CaptureInternalNotificationMeasures

RetrieveCaseResolutionWorksteps

UpdateRestructuringFeatures

Update Administer Feature

ExchangeAssignmentRoutines

ExecuteFraudModelSpecificationAspects

RetrieveGeneralMarketResearchAnalysisAlgorithms

ExecuteDevelopmentWorksteps

Initiate Securities Reporting Feature

Execute Production Platforms and Infrastructure

Aspect

ExecuteServiceFeesFeatures

Update Commission Terms Term

Initiate Statement Feature

RetrieveMaintenanceRoutines

CreateInitiativeGoals

RetrieveExternalReportingMeasures

Control Product and Service Planning Duty

ExecutePaymentsFeatures

ExchangeCustomerBehaviorAnalysisAlgorithms
UpdateCardTransactionSwitchOperatingSessionFun
ctions

Initiate Branch Location Management Plan Duty

CaptureEventEvents
UpdateCorrespondenceOperatingSessionFunctions

Capture Application Architecture Aspect

Request Remediation Routine

RetrieveProcessingWorksteps

ExecutePointofServiceOperatingSessionFunctions

Request Development Tooling and Environment

Aspect

RetrieveInboundACHFunctions
ControlCredit/
ChargeCardFulfilmentArrangementFeatures

Request Organization Aspect

ExchangeInitiativeGoals

CreateCustomerRelationshipManagementPlanDutie
s

ExecuteImpactAssessmentDuties

Request Statement Feature

UpdateFunctionalRequirementsAspects

UpdateBrandAdviceDuties

CaptureServiceEvents
Update Product/Customer Combination Assessment
Test

RetrieveSecuritiesTransactionCaptureEvents

UpdateInstructionWorksteps

Initiate Fulfillment Feature

Initiate Dividends and Interest Feature

RetrieveSurveyAnalysisWorksteps
RetrieveProductInitializationWorksteps

UpdateWithdrawalFeatures

InitiateChequesAssignmentCriteria

RetrieveITSystemDevelopmentProjectDeliverables

ExchangeLead/OpportunityProcedureWorksteps

Control Management Manual Specification Aspect

Control Credit/Charge Card Financial Capture
Transaction Task

ExchangeContactCenterManagementPlanDuties

GrantPartyAuthenticationAssessment

RequestDevelopmentDuties

Update Direct Debit Feature

ControlCurrentAccountFulfillmentArrangementFeat
ures

RetrieveFinancialBookingLogEvents

ExecutePartyRelationshipProcedureWorksteps

CaptureProductProcessingEvents

Retrieve Reporting Feature

GrantAssignmentRoutines

Request Collateral Feature

RetrieveProduct/
ServiceDeploymentProjectDeliverables

Initiate Functional Consistency Checks Test

RetrievePointofServiceOperatingSessionFunctions

Update Fulfill Feature

Capture Operational Security Procedures and

Guidelines Aspect
Retrieve Corporate Action Feature
ExecuteFinancialMarketResearchDirectoryEntryProp
erties

ExchangePositivePayFeatures

InitiateInboundFunctions

Control Merchandising Loan Arrangement Feature

RetrieveServiceFeesFeatures

Control Projection and Allocation Criteria

RegisterOperationsProperties

RetrieveAuthenticationWorksteps

GrantProspectCampaignPortfolioManagementPlanD
uties

RetrieveSuitabilityAssessment

InitiateDepositsandWithdrawalsFeatures

InitiateServiceSelectionFunctions

Initiate Operational Security Procedures and

Guidelines Aspect

RetrieveTradeInitiationFeatures

Execute Fulfill Feature

RetrieveCorrespondenceandDocumentsWorksteps

UpdateorporateTreasuryManagementPlanDuties

RetrieveAnalysisWorksteps

Request Administer Feature

Update Settlement Feature

RetrieveFunctionalRequirementsAspects
Update Distribution Routine

Retrieve Interest Feature

CaptureProspectCampaignSpecificationAspects

RetrievePaymentsFeatures

Request Special Pricing Conditions Directory Entry

Property

UpdateCustomerBillingProcedureWorksteps

InitiateServiceFeesFeatures

Execute Check Task

RetrieveDeviceAssignmentCriteria

Request Currency Exchange Transaction Task

Execute Internal Audit Assessment Test

RequestUnderwritingAssessmentTests

RetrieveSoftwareandDataspecificationDeliverables

Retrieve Organization Aspect

UpdateRegulatoryTermsTerms & Conditions

InitiatePositionManagementStateMeasures

UpdateMarketTradeTransactionTasks/Steps

InitiateCustomerPositionStateMeasures

RetrievePaymentTermsWorksteps

RetrieveRepaymentFeatures

RetrieveNextBest

Retrieve Resiliency and Performance Checks Test

RetrieveFXConversionWorksteps
Initiate Settlement Feature

UpdateArbitrationWorksteps
RetrieveCustomerCaseProcedureWorksteps

RetrieveDisbursementFeatures

Update Branch Cash Allocation Criteria

ExchangeCustomerOfferProcedureWorksteps
UpdateCardNetworkParticipantFacilityFulfillmentArr
angementFeatures

Initiate Transaction Authorization Task

RetrieveClearingFeatures

ExchangePaymentsWorksteps

RequestBankRelationshipManagementPlanDuties

UpdateRepaymentWorksteps

RetrieveRoutingFunctions

Update Origination Feature

Request Fee Feature

UpdateSecuritiesTransactionCaptureEvents
Update Compliance Reporting Administrative Plan
Routine

Retrieve Provisioning Routine

Capture Global Standard Specification Aspect

ExecuteContactFunctions

Initiate Valuation Routine

RetrieveProductGuidanceFeatures

RetrieveMatchingWorksteps
Retrieve Processing Error and Integrity Checks
Test

UpdateConsolidationWorksteps

RetrieveCRWorksteps
UpdateCustomerAccessProfileAgreementTerms &
Conditions

Update Billing Feature

RetrieveClearingandSettlementFunctions

InitiateOutboundACHFunctions

RetrieveTrackingandRemindersWorksteps

Retrieve Collections Account Update Workstep

ControlLoanArrangementFeatures
Initiate Production Environment and Support
Services Aspect

InitiateRestructuringFeatures

Capture Production Platforms and Infrastructure

Aspect
ExchangeManagedInvestmentPortfolioAnalysisAlgor
ithms

RetrieveInvestmentTermsTerms & Conditions

RetrieveAuthoringRoutines

Execute Product Combination Arrangement Feature

ExecuteWithdrawalFeatures

Initiate Financial Market Analysis Algorithm

RetrieveSalesEvents

Execute Projection and Allocation Criteria

RetrieveCollateralAssetAllocationCriteria

Retrieve Verify Mandate Feature

UpdateAssociationsProperties
InitiateCaptureFunctions

UpdateRestructuringFeatures

Retrieve Inventory Routine

InitiateECM/DCMFulfillmentArrangementFeatures
ExecuteCustomerBehaviorModelSpecificationAspect
s

RetrievePerformanceDuties

Execute Product and Service Assessment Test

Retrieve Direct Debit Arrangement Feature

RequestCaseResolutionWorksteps

UpdateRestructuringFeatures

Retrieve Inventory Allocation Criteria

ControlChequesAssignmentCriteria

Initiate Maintain Relations Duty

RetrieveCredit/
ChargeCardAuthorizationAssessmentTests

Execute Funds Available Check Feature

Capture Virtual Accounts Arrangement Feature

Retrieve Configuration Routine

Request Financial Market Insight Algorithm

InitiateRestructuringFeatures
UpdateProductWorksteps

RetrieveCustomerBehaviorAlgorithms

RequestDocumentDirectoryEntryProperties
UpdateManagedInvestmentPortfolioFulfilmentArran
gementFeatures

RetrieveITSystemAssessment
ExchangeOrderInitiationTasks/Steps

RequestFinancialPlanningFeatures
Update Special Pricing Conditions Directory Entry
Property

UpdateReferenceProperties
InitiateQueryWorksteps

RetrieveCollateralAssetAdministrativePlanRoutines

InitiateSurveyAnalysisWorksteps
InitiateCorporateLoanFulfillmentArrangementFeatur
es

Retrieve Service Delivery Workstep

RetrievePerformanceDuties
ControlCustomerServicingResourceAllocationCriteri
a

Retrieve Financial Market Analysis Algorithm

GrantAsset&LiabilityPortfolioStrategyGoals

Execute Structuring Feature

Initiate Central Cash Allocation Criteria

RetrieveSystemsDeliverables

Retrieve Regulatory & Legal Authority Relationship

Management Plan Duty

UpdateIssueEvents

RequestServicingOrderProcedureWorksteps

UpdateAuthenticationWorksteps

RetrievePerformanceAssessmentDuties

RetrieveUnderwritingWorksteps

Retrieve Financial Instrument Feature

Request Virtual Accounts Arrangement Feature

ControlServicingOrderProcedureWorksteps

UpdateServicingDeliverables
InitiateIntelligenceWorksteps

UpdateTransactionApplicationMeasures

RetrieveMaintenanceFeatures

ExchangeMaintenanceRoutines

Retrieve Administer Feature

UpdateProduct/ServiceWorksteps

Capture Management Manual Specification Aspect

Initiate Redemption Task

Retrieve Collateral Asset Liquidation Procedure
Workstep
Retrieve Product Testing and Deployment
Mechanisms Aspect

ControlCustomerCaseProcedureWorksteps
ControlConsumerLoanFulfillmentArrangementFeatu
res

Control Employee Commission Agreement Term

UpdateStatusMeasures

ControlIssuedDeviceAllocationCriteria
Initiate Service Scheduling Workstep

RetrieveChargebackWorksteps
RetrieveCashPositionFunctions

Initiate Capture Event

UpdateEventEvents

UpdateOutboundACHFunctions

EvaluatePassword

RetrieveQuestion
CaptureInitiativeGoals
UpdateManagedInvestmentPortfolioAgreementTer
ms & Conditions

Retrieve Asset Securitization Transaction Task

RetrieveSalesSpecialistSupportAdministrativePlanR
outines

RetrieveCustomerCreditRatingStateMeasures
Retrieve Production Platforms and Infrastructure
Aspect

RetrieveImpactAssessmentDuties

Initiate FX Transaction Pricing Task

UpdateInvoicingWorksteps

Retrieve Syndicate Assembly Feature

Capture Oversight Routine

InitiateOutboundFunctions

RetrieveBrandAdviceDuties

UpdateFinancialBookingLogEvents

RetrieveAddressingWorksteps

RetrieveRepaymentWorksteps

RequestTestingSpecificationDeliverables

CreateVoiceChannelManagementPlanDuties

InitiateFinancialBookingLogEvents

UpdateAdvertisingCampaignManagementPlanDuties

RetrieveCorporateCurrentAccountFulfillmentArrang
ementFeatures

Capture Branch Location Management Plan Duty

Request Maintain Relations Duty

ExchangeInsightAlgorithms
RequestCorporateTaxAdvisoryFulfillmentArrangeme
ntFeatures

Update Financial Transaction Capture Function

CreateBusinessDevelopmentStrategyGoals

InitiateTradeInitiationTasks/Steps
InitiateInvestmentAccountFulfillmentArrangementF
eatures

UpdateWithdrawalFeatures

ExchangePerformanceAnalysisAlgorithms

CreatePromotionalEventManagementPlanDuties
InitiateCorporateDepositsFulfillmentArrangementFe
atures

RetrieveCustomerBehavior
CreateSalesSpecialistSupportAdministrativePlanRou
tines

CaptureAllocationCriteria

RetrieveFraudEvents
RegisterDirectDebitMandateDirectoryEntryPropertie
s
RetrieveAlertMeasures

ExecuteMarketTrackingDuties

CaptureIssueEvents

UpdateRegulatoryTermsTerms & Conditions

Execute Currency Exchange Transaction Task

UpdateBusinessUnitManagementPlanDuties

Retrieve Check Task

UpdateProductPortfolioAnalysisAlgorithms
Execute Fiduciary Relationship Arrangement
Feature

Initiate Product Combination Arrangement Feature

UpdateDevelopmentDuties

Retrieve Capture and Classification Function

Update Capture and Classification Function

Retrieve Product Combination Arrangement
Feature

ExecuteProspectCampaignSpecificationAspects

EvaluatePolicyTermsTerms & Conditions

Retrieve Structuring Feature

RetrieveBiometric

Update Valuation Routine

ExchangeIssuedDeviceAllocationCriteria

Execute Product/Customer Combination

Assessment Test

Capture Standing Order Feature

RetrieveComplianceTasks/Steps

Request Cash Distribution Function

Execute Commission Terms Term

Capture Regulatory & Legal Authority Relationship

Management Plan Duty

CaptureInternalReportingMeasures

Update Financial Accounting Feature

Request Custody Arrangement Feature

Initiate Award Task

RequestMaintenanceRoutines
CreateProductorServiceSpecificationAspects

ExecuteUnderwritingAssessmentTests

InitiateDistributionFunctions
Retrieve Technology Standards Specification
Aspect

RetrieveWarehousingFunctions

Update Embedded Product Control Feature

Execute Syndicated Loan Arrangement Feature

Update Application Architecture Aspect

RetrieveCorrespondentBankFulfillmentArrangement
Features

Execute Receivables Evaluation Workstep

Initiate Reporting Feature

Execute Operations and Servicing Issue Analysis
Algorithm

ExecuteDelinquentAccountProcedureWorksteps

InitiateServiceFeesFeatures

Update Asset Securitization Transaction Task

RetrieveCardPOSDeviceAllocationCriteria

EvaluateCustomerMandateTerms & Conditions

InitiateOutboundFunctions

EvaluatePerformanceAnalysisAlgorithms

RetrievePerformanceAnalysisAlgorithms

Grant Leasing Item Administrative Plan Routine

RequestSurveyAnalysisWorksteps

UpdatePreferencesTerms & Conditions

Retrieve Production Environment and Support
Services Aspect
Execute Production Environment and Support
Services Aspect

Retrieve Selection Task

ExecuteProductionAspects

ExchangeDefinitionWorksteps

RetrieveOrderInitiationTasks/Steps

RetrievePlanningWorksteps

CreateContactCenterAdministrativePlanRoutines

InitiateCustomerCreditRatingStateMeasures

CreateFraudModelSpecificationAspects

UpdateTaxOptimizationFeatures

CaptureFunctionalSpecificationDeliverables

CreateCustomerCaseManagementPlanDuties

Initiate Assurance Routine

Update Functional Consistency Checks Test

InitiateInteractiveHelpServiceOperatingSessionFun
ctions
Update Cheque Processing Operating Session
Function
EvaluateUnderwritingAssessmentTests

RetrieveConsolidationRoutines

Update Product Type Selection Test

RetrieveFeesWorksteps

UpdateTroubleshootingRoutines

ExecuteFraudEvaluationAssessment

Initiate Standing Order Feature

RetrievePartyReferenceDataDirectoryEntryProperti
es
Request Maintenance and Access Administration
Function

Update Safe Keeping Feature

UpdateReportingRoutines

RetrieveTroubleshootingDuties

Initiate Technology Standards Specification Aspect

ExecuteManagedInvestmentPortfolioAnalysisAlgorit
hms

RetrievePlacementFeatures
RetrieveCardCaseProcedureWorksteps

RetrieveIssuedDeviceAllocationCriteria

ExchangeAnalysisFeatures
UpdateQueryWorksteps

RetrieveMaintenanceFeatures

ExecuteDocumentationWorksteps

RetrieveDevice

Execute Payment Initiation Feature

Control Administer Feature

UpdateProductionSupportDeliverables

Control Currency Exchange Transaction Task

Execute Indexing and Publication Function

RequestFinancialMarketResearchDirectoryEntryPro
perties

RequestDocumentDirectoryEntryProperties

Update FX Transaction Pricing Task

Initiate Cheque Processing Operating Session
Function

Request Product Training Procedure Workstep

Control Fulfillment Feature

ExchangeSuitabilityAssessment

Grant Standing Order Feature

RetrieveTrackingWorksteps

RetrieveWithdrawalFeatures

RetrieveCampaignDirectionDuties

RequestTroubleshootingDuties

RetrieveConsolidationRoutines
UpdateProduct/ServiceAgreementTerms &
Conditions

Update Reward Points Transaction Task

Capture Staff and Location Planning Duty

ExchangeReportingFeatures

UpdateInitiativeGoals

UpdateBlockMailingFunctions

InitiateInboundFunctions

Retrieve IT Policies and Guidelines Aspect

RequestCustomerOfferProcedureWorksteps

Execute Securitization Task

InitiateRoutingFunctions

Capture Mailing Routine

Retrieve Credit Risk Model Specification Aspect

Control Transaction Consolidation Task

Initiate Content Development Workstep

UpdateMaintenance&UpgradeDuties
InitiateBroadcastFunctions

RetrieveCardClearingProcedureWorksteps

RetrieveOutboundWithResponseFunctions
UpdateFinancialMarketResearchDirectoryEntryProp
erties

Execute Product and Service Assessment Test

ExchangeITOperationsDeliverables

UpdateBiometricAssignmentCriteria

RetrieveProfileProperties
ControlInteractiveHelpServiceOperatingSessionFun
ctions

Execute Fee Feature

Retrieve Customer Liaison Duty

RetrieveBankRatesDuties

InitiatePaymentInitiationTransactionTasks/Steps

RetrieveServiceFeesFeatures

RequestProductionProperties

Initiate Asset Securitization Transaction Task

RequestWithdrawalFeatures

ProvideAllocationCriteria
Control Cheque Processing Operating Session
Function

CreateTroubleshootingRoutines

Capture Credit Risk Model Specification Aspect

Update Technology Infrastructure Aspect

Retrieve Embedded Product Control Feature

RetrieveContactDuties
Initiate Bank and Campaign Alignment Test

Control Tracking and Allocation Criteria

Initiate Product Training Procedure Workstep

ControlCardTransactionSwitchOperatingSessionFun
ctions

UpdateTransactionBatchFunctions
Retrieve Credit and Fraud Related Issue Analysis
Algorithm

Request Commission Terms Term

UpdateProduct/
ServiceDeploymentProjectDeliverables

RetrieveOrderInitiationTasks/Steps

InitiateReconciliationFunctions
ExchangeCustomerContactOperatingSessionFunctio
ns

ExchangeRolloverFeatures

UpdateResolutionWorksteps

Control IT System Administrative Plan Routine

ControlPositionManagementStateMeasures

InitiateCustomerCampaignProcedureWorksteps

RetrieveOutboundFunctions

Capture Assurance Routine

Request Credit and Fraud Related Issue Analysis

Algorithm

Retrieve Mailing Routine

EvaluateCustomerAccessProfileAgreementTerms &
Conditions
ExchangePartyReferenceDataDirectoryEntryPropert
ies

ExecuteWithdrawalFeatures

ExchangeInteractiveTransactionAssessment
RetrieveCorporateTaxAdvisoryFulfillmentArrangem
entFeatures

ExecuteInventoryFunctions

Retrieve Network Operation Function

ExchangeAssignmentRoutines

Execute Lien Feature

Request Settlement Feature

RetrieveParticipantAccountFeatures

RequestContactWorksteps

ControlCardCollectionsProcedureWorksteps
InitiateInboundFunctions

ExchangeCollateralWorksteps

Initiate Resiliency and Performance Checks Test

GrantSalesProductAgreementTerms & Conditions

UpdateDemographicsProperties
ControlCustomerAccessProfileAgreementTerms &
Conditions

ExchangeChequesAssignmentCriteria

ControlPointofServiceOperatingSessionFunctions

RetrieveMerchantBehaviorAlgorithms

Update Information Architecture Aspect

RequestRolloverFeatures

Update Structuring Feature

Retrieve Corporate Lease Arrangement Feature

Request Transfer Pricing Feature

UpdateInboundACHFunctions

Retrieve Placement Task

Request Production Environment and Support
Services Aspect

UpdateRepaymentFeatures

InitiateBiometricAssignmentCriteria

UpdateGuidelineComplianceAssessment

UpdateCustomerAgreementTerms & Conditions

CreateCampaignDirectionDuties

UpdateDevelopmentWorksteps

GrantSuitabilityAssessment

RetrieveCaptureWorksteps

CaptureAllocationCriteria

ExchangeIssuedDeviceFeatures
Control Regulatory & Legal Authority Relationship
Management Plan Duty

CaptureRelationshipEvents

ExecutePartyStateMeasures

EvaluateRestrictionsTerms & Conditions

Retrieve Technology Infrastructure Aspect

ControlProduct/ServiceAgreementTerms &
Conditions

Retrieve Collateral Valuation Workstep

Update Securitization Task

ControlCardCaseProcedureWorksteps

ExchangeECM/DCMFulfillmentArrangementFeatures

Request Cheque Processing Operating Session

Function

UpdateSegmentStrategyGoals
ExecutePerformanceAnalysisAlgorithms

RetrieveOutboundFunctions

UpdateAccountRecoveryProcedureWorksteps

Execute Reward Points Log Event

InitiateWarehousingFunctions

Retrieve Context Criteria Test

RetrieveRegulatoryComplianceAdministrativePlanR
outines
ExchangeFinancialMarketInformationAdministrative
PlanRoutines

Request Interest Feature

RetrieveCreditCheckTests

reportingResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

notificationResult

terminationResult
validFrom/ToDate/Time

updateResult
validFrom/ToDate/Time

executionResult
reportingResult
validFrom/ToDate/Time

notificationResult

requestResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

executionResult

initiationResult

reportingResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time

notificationResult

configurationResult
validFrom/ToDate/Time
requestResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

recordingResult

recordingResult

recordingResult

notificationResult

activationResult
validFrom/ToDate/Time
notificationResult

recordingResult

reportingResult
validFrom/ToDate/Time

initiationResult

evaluationResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

recordingResult

requestResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

executionResult

updateResult
validFrom/ToDate/Time
recordingResult

evaluationResult
validFrom/ToDate/Time

updateResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

notificationResult

reportingResult
validFrom/ToDate/Time

notificationResult

terminationResult
validFrom/ToDate/Time

authorizationResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time
initiationResult

requestResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

ControlFinancialBookingLogEvents

executionResult

requestResult
validFrom/ToDate/Time

initiationResult

notificationResult

reportingResult
validFrom/ToDate/Time

recordingResult

requestResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

recordingResult

evaluationResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time
requestResult
validFrom/ToDate/Time

notificationResult

requestResult
validFrom/ToDate/Time

authorizationResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

updateResult
validFrom/ToDate/Time

executionResult

recordingResult

terminationResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

executionResult

notificationResult
recordingResult

reportingResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

executionResult

activationResult
validFrom/ToDate/Time

terminationResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

recordingResult

updateResult
validFrom/ToDate/Time

RequestMaintenanceFeatures
ControlCreditFacilityFulfillmentArrangementFeature
s
activationResult
validFrom/ToDate/Time

recordingResult

terminationResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

recordingResult

notificationResult

initiationResult

reportingResult
validFrom/ToDate/Time

recordingResult

recordingResult

recordingResult
recordingResult

reportingResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

notificationResult

reportingResult
validFrom/ToDate/Time

notificationResult

terminationResult
validFrom/ToDate/Time

initiationResult

requestResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time
configurationResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time

reportingResult
validFrom/ToDate/Time

activationResult
validFrom/ToDate/Time

authorizationResult
validFrom/ToDate/Time

configurationResult
validFrom/ToDate/Time

requestResult
validFrom/ToDate/Time

notificationResult

reportingResult
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recordingResult
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terminationResult
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requestResult
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RequestTradeInitiationTasks/Steps

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configurationResult
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configurationResult
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ControlPositionTasks/Steps

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recordingResult

ControlLead/OpportunityProcedureWorksteps

UpdateRegulatoryTermsTerms & Conditions

Grant Reward Points Log Event

UpdateLegalCompliance
RetrieveRoutingFunctions

Initiate Network Operation Function

RetrieveReviewerSelectionWorksteps

ExchangeRestructuringFeatures

Execute Audit Test

UpdateServicingMandateAgreementTerms &
Conditions
RetrievePartyAuthenticationAssessment

ExecuteMerchantFraudAlgorithms
UpdateProspectCampaignPortfolioManagementPlan
Duties
UpdateCorporateLoanFulfillmentArrangementFeatur
es

Execute Credit Risk Model Specification Aspect

UpdateLedgerPostingEvents

ExchangeFraudResolutionWorksteps

InitiateServicingEventLogEvents

ExchangeProspectCampaignSpecificationAspects

EvaluateCustomerAgreementTerms & Conditions

RequestCreditPlanFeatures

RetrieveServiceFeesFeatures

Retrieve Commission Terms Term

ExchangeITSystemDevelopmentProjectDeliverables

RetrieveDepositFeatures

Update Provisioning Routine

Request Technology Infrastructure Aspect

Capture Configuration Routine

RequestAssignmentCriteria

RetrieveCustomerProcessingTasks/Steps

RequestContactDuties

RetrieveInterestFeatures

RetrieveLiquidityDuties
Retrieve Employee Commission Agreement Term

RequestE-BranchChannelManagementPlanDuties

Request Production Aspect

ExecuteRepaymentFeatures

RetrieveAssignmentRoutines

Control Syndicated Loan Arrangement Feature

Request Intellectual Property Exchange Operating

Session Function

ExchangeMandateRegistrationProperties

Retrieve Projection and Allocation Criteria

ControlDirectDebitMandateDirectoryEntryProperties

ControlProspectCampaignSpecificationAspects

RetrieveInternalNotificationMeasures

UpdateClearingFeatures

UpdateAssignmentRoutines

RequestPlacementFeatures

Execute Reward Points Transaction Task

ExchangeCardTransactionFeatures
EvaluateSalesProductAgreementTerms &
Conditions

ControlOpenItemProcedureWorksteps

UpdateCampaignDirectionDuties

UpdateLegalTermsTerms & Conditions

Execute Transaction Consolidation Task

ControlQuestionAssignmentCriteria
RetrieveRatingMeasures

RetrieveCustomerEventLogEvents

RetrieveEventEvents

RetrieveCardTransactionFeatures

InitiateVoiceChannelOperatingSessionFunctions

ControlCustomerContactOperatingSessionFunctions

Retrieve Cash Distribution Procedure Workstep

UpdateFacilityEvents

Update Cancelled Cheque Handling Function

RetrieveOccupancyProperties

InitiateCardTransactionFunctions

RetrieveDisclosuresWorksteps

Execute Inventory Provisioning Workstep

Grant Branch Location Management Plan Duty

UpdateFinancialGatewayOperatingSessionFunctions

UpdateExternalReportMeasures

ExchangeArbitrationWorksteps

Execute Product Testing and Deployment

Mechanisms Aspect

ControlACHFulfillmentOperatingSessionFunctions

Update Resiliency and Performance Checks Test

RequestTroubleshootingRoutines

Update Maintenance and Access Administration

Function

Execute Capture and Classification Function

UpdateOutboundWithResponseFunctions

RequestCustomerRelationshipManagementPlanDuti
es

RetrieveProductInventoryAllocationCriteria

RetrieveAllocationCriteria

Update Collections Assessment Workstep

Initiate Audit Test

Initiate Custody Arrangement Feature

RetrieveBlockMailingFunctions

InitiateDelinquentAccountProcedureWorksteps

RetrieveDisbursementTransactionTasks/Steps
InitiateSalesWorksteps

RetrievePreferencesTerms & Conditions

RetrieveFacilityEvents

RetrieveInterestFeatures

EvaluateGeneralMarketResearchAnalysisAlgorithms

RetrieveAssistedFunctions

UpdateCustomerCaseManagementPlanDuties

InitiateLead/OpportunityProcedureWorksteps

Execute Selection Task

ControlPasswordAssignmentCriteria

Request Direct Debit Feature

RetrieveExecutionWorksteps

Execute Cash Distribution Procedure Workstep

UpdateConsumerAdviceFulfillmentArrangementFeat
ures

Update Distribution Planning Workstep

Update Financial Market Analysis Algorithm

RetrieveQuoteTasks/Steps

CaptureLiquidityDuties
ControleCommerceGatewayOperatingSessionFuncti
ons

Execute Fulfill Feature

Control Reward Points Log Event

UpdateSystemsDeliverables

Update Business Architecture Aspect

UpdateCustomerPositionStateMeasures
InitiateCardTransactionSwitchOperatingSessionFun
ctions

Update Inventory Distribution Oversight Workstep

Control Safe Keeping Feature

RetrieveTrialTransactionMeasures

UpdateVoiceChannelOperatingSessionFunctions

ExchangeGuidelineComplianceAssessment

Initiate FX Transaction Capture Task

ExchangeOrderInitiationTasks/Steps

Control Global Standard Specification Aspect

Execute ATM Network Operating Session Function

Retrieve Agreement Feature

RetrieveIssuedDeviceTrackingMeasures

RequestAsset&LiabilityPortfolioStrategyGoals
UpdateSalesSpecialistSupportAdministrativePlanRo
utines

ControlCorporateCurrentAccountFulfillmentArrange
mentFeatures
UpdateWarehousingFunctions

RetrieveNegotiationWorksteps

Capture Information Architecture Aspect

Control Collateral Asset Liquidation Procedure
Workstep

CaptureCustomerCampaignSpecificationAspects

ExchangeNegotiationWorksteps

Capture Operational and Production Procedures

and Guidelines Aspect
ProvideCustomerServicingResourceAllocationCriteri
a

UpdateUseProperties

Initiate Financial Transaction Capture Function

ExecuteCustomerCampaignProcedureWorksteps

Execute IT System Administrative Plan Routine

ExecuteServiceFeesFeatures

EvaluatePreferencesTerms & Conditions

Update Functional Requirements Aspect

GrantInteractiveTransactionAssessment

Update Clearing and Settlement Feature

Initiate Capture and Classification Function

GrantCreditPricingAssessmentTests

RetrieveInterestFeatures

ExchangeSystemsDeliverables

RetrieveEligibilityCheck
RetrieveTransactionScheduleFulfillmentArrangemen
tFeatures

InitiateCardAuthenticationFunctions

Update Transaction Authorization Task

Capture Consolidation Routine

UpdateAllocationCriteria

RetrieveITOperationsDeliverables

InitiatePointofServiceOperatingSessionFunctions

Retrieve Leasing Arrangement Feature

InitiateCustomerSurveyProcedureWorksteps

ExecuteServiceFeesFeatures

UpdateProspectCampaignSpecificationAspects

Initiate Oversight Routine

CreateParticipationDuties
Grant Product/Customer Combination Assessment
Test

Execute Accounts Receivable Procedure Workstep

RetrieveUsageSpecificationDeliverables

Retrieve Expiration Event

RequestDocumentDirectoryEntryProperties

Grant IT System Administrative Plan Routine

RetrieveBusinessRisk

UpdateMarketTrackingDuties

UpdateVoiceChannelManagementPlanDuties

UpdateSettlementFeatures
ControlCorporateLoanFulfillmentArrangementFeatu
res
ExchangeDisbursementTransactionTasks/Steps

InitiateCustomerContactOperatingSessionFunctions

UpdateContactCenterAdministrativePlanRoutines

RequestCaptureFunctions

Request Selection Task

EvaluateDocument

UpdateDefinitionWorksteps

RequestChannelActivityAnalysisAlgorithms

Request Funds Available Check Feature

UpdateReportingFeatures

RetrieveFraudEvaluationAssessment

Update Represent Bank Interests Duty

UpdateSalesProductAgreementTerms & Conditions

ExchangeBusinessUnitManagementPlanDuties

Initiate Intellectual Property Exchange Operating

Session Function

ExchangeDevelopmentDuties

Initiate Provisioning Routine

Execute Financial Transaction Capture Function

UpdatePaymentWorksteps

UpdateReaderAssignmentCriteria
UpdateSavingsAccountFulfillmentArrangementFeat
ures

CaptureExternalReportingMeasures

Update Document Handling Task

ExecuteCustomerContactSessionProcedureWorkste
ps
ExchangePartyDirectoryEntryProperties

RetrieveRestructuringFeatures

UpdateInboundPaymentsFeatures

UpdateChargebackWorksteps

RetrieveAccountRecoveryProcedureWorksteps

RetrieveRoutingWorksteps

UpdateOpenItemProcedureWorksteps

GrantBrandManagementPlanDuties

Retrieve Indexing and Publication Function

RetrieveRestructuringFeatures

Request Product and Service issue Analysis

Algorithm

Capture Business Architecture Aspect

Execute Cheque Processing Operating Session
Function
UpdateCustomerContactSessionProcedureWorkstep
s

InitiateCreditPlanFeatures

UpdatePeakLoadRoutines

Update Maintain Relations Duty

ExchangeUsageSpecificationDeliverables

RetrieveWithdrawalFeatures

UpdateAgreementWorksteps

Capture Testing Aspect

Control Payment Tracking Feature

RetrieveServiceFeesFeatures
RequestUsageSpecificationDeliverables

RetrieveDocumentDirectoryEntryProperties

RetrieveCreditWorksteps

Initiate Interest Feature

RetrieveAuthorizationFunctions

Execute Distribution Planning Workstep

InitiateExecutionWorksteps

RetrieveMaintenanceFeatures

Execute Financial Transaction Capture Function

CaptureUsageSpecificationDeliverables

Capture Production Aspect

UpdateChannelActivityLogEvents

UpdateDeviceCheckTests

Grant Product Inventory Distribution Administrative

Plan Routine

RequestTroubleshootingDuties
UpdateCreditFacilityFulfillmentArrangementFeature
s

UpdateITSystemDevelopmentProjectDeliverables

UpdateAllocationCriteria

ExchangeBankRelationshipManagementPlanDuties

RequestPromotionalEventManagementPlanDuties

Execute FX Transaction Capture Task

Update Indexing and Publication Function

RetrieveReconciliationFeatures

Initiate Mailing Routine

Initiate IT System Administrative Plan Routine

RetrieveHistoryFunctions

ExchangeOperationalRisk

RetrieveTechnicalSpecificationDeliverables

Update Customer Liaison Duty

CreateContactCenterManagementPlanDuties

InitiateServicingOrderProcedureWorksteps
UpdateOrderWorksteps

RequestBroadcastFunctions

ExchangeBiometricAssignmentCriteria

ExchangePositionTasks/Steps

Retrieve Application Architecture Aspect

ExchangeTestingAspects

RetrieveCollateralWorksteps

Initiate Global Reference Data Aspect

ExchangeE-BranchChannelManagementPlanDuties

Request Management Manual Specification Aspect

Retrieve Fiduciary Relationship Arrangement
Feature

RetrieveInternalReportingMeasures

RetrieveAgreementWorksteps

Capture Central Cash Allocation Criteria

ControlPartyStateMeasures

Execute Agreement Feature

Retrieve Usability Checks Test

Request ATM Network Operating Session Function

Retrieve Fee Feature

RequestContactDuties

RetrievePromotionalEventManagementPlanDuties

CreatePerformanceAssessmentDuties

Request Inventory Routine

Execute Customer Case Root Cause Analysis
Algorithm

ExchangeFunctionalSpecificationDeliverables

ExecuteDisbursementTransactionTasks/Steps

Execute Redemption Task

ExchangeLegalCompliance

RetrieveContactCenterManagementPlanDuties

RetrieveReportingFeatures
UpdateInventoryFunctions

UpdateProspectCampaignProcedureWorksteps

UpdateRepaymentFeatures
RequestCustomerTaxObligationFulfillmentArrangem
entFeatures

RetrieveProductorServiceSpecificationAspects

RetrieveIssueEvents

Capture Product Testing and Deployment

Mechanisms Aspect

ExchangeTechnicalSpecificationDeliverables
GrantPromotionalEventManagementPlanDuties

RequestCompeitorAnalysisAlgorithms

RetrieveFraudCheckTests

RetrieveCampaignDirectionDuties

RequestCustomerAccessProfileAgreementTerms &
Conditions

Retrieve Staff Management Procedures and

Guidelines Aspect

RetrieveInteractiveTransactionAssessment

CaptureLifeEvents

Request Credit/Charge Card Financial Capture

Transaction Task

InitiateProduct/ServiceAccessFunctions

UpdateLifeEvents

UpdateServicingProperties

ExchangeRestructuringWorksteps

GrantProduct/
ServiceDeploymentProjectDeliverables
UpdateDepositAccountFulfillmentArrangementFeatu
res

UpdatePerformanceDuties

RetrieveStandInTests
InitiateDepositAccountFulfillmentArrangementFeatu
res

InitiateRootCauseAlgorithmAlgorithms

Execute Commission Transaction Task

UpdateCorporateTaxAdvisoryFulfillmentArrangeme
ntFeatures
CaptureTechnicalSpecificationDeliverables

Update Fiduciary Relationship Arrangement Feature

RetrieveCorrespondentBankDirectoryEntryPropertie
s

Initiate Resolution Workstep

RetrieveResolutionWorksteps

RequestInteractiveTransactionAssessment

UpdateBusinessDevelopmentStrategyGoals

Update Establish Relations Duty

Update Selection Task

ProvideCollateralAssetAllocationCriteria
ExchangeManagedInvestmentPortfolioAgreementTe
rms & Conditions

Execute Virtual Accounts Arrangement Feature

ControlDocumentDirectoryEntryProperties

Retrieve Distribution Routine

Initiate Reward Points Log Event

CaptureAlertMeasures

Initiate Establish Relations Duty

EvaluateLegalTermsTerms & Conditions

UpdateE-BranchChannelOperatingSessionFunctions

RetrieveServiceFeesFeatures

RequestCustomerEligibilityAssessment

ExchangeRestructuringFeatures

CaptureRatingMeasures
Update Credit and Fraud Related Issue Analysis
Algorithm
ExchangeServiceFeesFeatures

CreateCampaignDirectionDuties
InitiateConsumerAdviceFulfillmentArrangementFeat
ures

Execute IT Policies and Guidelines Aspect

Request Configuration Routine

CaptureSessionEvents

Execute Management Manual Specification Aspect

ExecuteServiceFeesFeatures

Execute Cash Distribution Function

RequestValuationRoutines

Retrieve Branch Location Management Plan Duty

GrantCustomerRelationshipManagementPlanDuties

Capture Customer Liaison Duty

UpdateAssistedFunctions

UpdateAssignmentEvents
RetrieveOrderWorksteps

ProvideAllocationCriteria

Control Direct Debit Feature

UpdateBillingFeatures
InitiateOfferWorksteps

RetrieveOperationalRisk

RetrieveSalesandMarketingProperties

Execute Corporate Lease Arrangement Feature

Update Product Combination Arrangement Feature

InitiateOutboundFunctions
RequestBrandAdviceDuties

InitiateCardPOSNetworkOperatingSessionFunctions

Execute Leasing Arrangement Feature

Retrieve Cheque Extraction Function

InitiateTransactionAuthorizationFunctions
InitiateConsumerLoanFulfillmentArrangementFeatu
res
InitiateCustomerOfferProcedureWorksteps
GrantCustomerAccessProfileAgreementTerms &
Conditions

UpdateDocumentDirectoryEntryProperties

RequestBatchFunctions

ExchangeCustomerCampaignProcedureWorksteps

RetrieveTrackFeatures

GrantAllocationCriteria

Initiate Leasing Item Administrative Plan Routine

CreateFinancialMarketInformationAdministrativePla
nRoutines

UpdateRelationshipEvents

EvaluateCompeitorAnalysisAlgorithms

UpdateMaintenanceRoutines

Retrieve Customer Negotiation Workstep

Retrieve Document Handling Task

Retrieve Inventory Distribution Oversight Workstep

Retrieve Redemption Task

RetrieveReferenceProperties

RetrieveResolutionWorksteps
ExecuteSessionFunctions

ExecuteCashPositionFunctions

Initiate Business Architecture Specification Aspect

UpdateOperationsProperties

Retrieve Transaction Reversal Task

RequestCustomerCampaignSpecificationAspects

Retrieve Collections Assessment Workstep

Execute Employee Commission Agreement Term

UpdateChargebackFeatures

InitiateTransactionApplicationMeasures

Capture Provisioning Routine

ControlInformationFeedSwitchOperatingSessionFun
ctions

Update Corporate Action Feature

ExecuteCustomerOfferProcedureWorksteps
ControlManagedInvestmentPortfolioFulfilmentArran
gementFeatures

UpdateLoanArrangementFeatures
Update Product Inventory Distribution
Administrative Plan Routine

UpdateCustomerContactOperatingSessionFunctions

RegisterDocumentDirectoryEntryProperties

UpdateParticipantServiceFeatures

Execute Service Evaluation Workstep

Execute Product Inventory Distribution

Administrative Plan Routine

UpdateInboundFunctions

UpdateFraudEvents
Retrieve Capture Event

RetrieveEarlyMaturingFeatures

Retrieve Transaction Capture Task

RequestIssuedDeviceFeatures

RetrieveInventoryFunctions

Retrieve Central Cash Allocation Criteria

ControlITSystemDevelopmentProjectDeliverables

RequestDocumentationWorksteps
Execute Special Pricing Conditions Directory Entry
Property

Control Inventory Allocation Criteria

UpdateProductInitializationWorksteps
Initiate Product Type Selection Test

ControlPartyReferenceDataDirectoryEntryProperties

RetrieveBiometricAssignmentCriteria

Capture Valuation Routine

ExecuteServicingRootCauseAnalysisAlgorithms

RetrieveAuthenticationWorksteps

RetrieveChannelActivityAnalysisAlgorithms

Execute Audit Test

RequestDocumentDirectoryEntryProperties

EvaluateCustomerBehaviorAnalysisAlgorithms

UpdateCustomerSegmentAnalysisAlgorithms

ExecuteServiceFeesFeatures

Initiate Transaction Capture Task

RetrieveSessionEvents
UpdateECM/DCMFulfillmentArrangementFeatures

Execute Device Tracking Function

Retrieve Direct Debit Feature

RetrieveRestrictionsTerms & Conditions

UpdateCampaignDirectionDuties
RetrieveDirectDebitMandateDirectoryEntryPropertie
s

Update Cash Distribution Procedure Workstep

ExchangeLocationDirectoryEntryProperties

Execute Service Delivery Workstep

UpdateRatingMeasures

Retrieve Internal Audit Assessment Test

Update Product Eligibility Test

RetrieveRepaymentFeatures
RetrieveCardNetworkParticipantFacilityFulfillmentAr
rangementFeatures

Retrieve Functional Consistency Checks Test

Request Service Delivery Workstep

UpdateAllocationCriteria

ControlCustomerOfferProcedureWorksteps

ProvideAssignmentCriteria

Update Staff Management Procedures and

Guidelines Aspect
RegisterFinancialMarketResearchDirectoryEntryPro
perties

RetrieveProductionProperties

RequestPositionManagementStateMeasures

Retrieve Virtual Accounts Arrangement Feature

CapturePasswordAssignmentCriteria

Update Audit Test

GrantAllocationCriteria

Initiate Registration Routine

UpdatePartyStateMeasures

RetrieveInitiativeGoals

InitiateQuoteTasks/Steps

InitiateAssignmentRoutines

CreateCustomerCampaignSpecificationAspects

CaptureConsolidationRoutines

Retrieve Business Architecture Specification Aspect

RetrieveOrderConfirmationWorksteps

RetrieveECM/DCMFulfillmentArrangementFeatures

RetrieveWritedownWorksteps

RequestPointofServiceOperatingSessionFunctions

UpdateLead/OpportunityProcedureWorksteps

RequestAssignmentRoutines
RetrieveCustomerOfferProcedureWorksteps

UpdateReferenceProperties

ControlCashManagement&AccountServicesFulfillme
ntArrangementFeatures

RetrieveOutboundFunctions

UpdateFeesFeatures

RegisterProductDirectoryEntryProperties

CreateReportingRoutines
Initiate Inventory Allocation Criteria

ControlChannelActivityLogEvents

RetrieveIncidentDuties

ProvideCardPOSDeviceAllocationCriteria

Execute Commission Transaction Task

Initiate Commission Transaction Task

Initiate Commission Terms Term

ControlCardPOSNetworkOperatingSessionFunctions

InitiateFinancialPlanningFeatures
UpdateInvestmentAccountFulfillmentArrangementF
eatures

ExchangeCorporateActionsFeatures
ControlManagedInvestmentPortfolioAgreementTer
ms & Conditions

Update Inventory Provisioning Workstep

Initiate Product Testing and Deployment
Mechanisms Aspect

Request Business Architecture Specification Aspect

RetrievePaymentsWorksteps

Update Management Manual Specification Aspect

Request Cash Distribution Procedure Workstep

ControlServicingMandateAgreementTerms &
Conditions
UpdateConsumerSecuritiesOrderTransactionTasks/
Steps

RequestPartyStateMeasures

Update Review, Refinement and Editing Function

ControlExecutionInitiationWorksteps
Retrieve Debt Factoring Workstep

Execute Securities Reporting Feature

UpdateReconciliationFeatures

UpdateProductInventoryAllocationCriteria

Request Reward Points Log Event

Capture Staff Management Procedures and

Guidelines Aspect

RetrieveSalesandMarketingDeliverables

RetrieveStatusMeasures

RetrieveAnalysisFeatures
UpdateDisclosuresWorksteps
Update Credit/Charge Card Financial Capture
Transaction Task

RetrieveFinancialMarketResearchDirectoryEntryPro
perties

RequestInitiativeGoals

RetrieveSessionFunctions

ExchangeAgreementWorksteps

UpdateDepositsandWithdrawalsFeatures

RetrieveTestingSpecificationDeliverables

ControlServicingEventLogEvents

Execute Accounts Receivable Procedure Workstep

RequestImpactAssessmentDuties

RetrieveInstrumentDefinitionFeatures

RetrieveCapacityPlanningDuties

Initiate Fee Feature

Initiate Receivables Evaluation Workstep

RetrieveOutboundFunctions

RetrieveFunctionalRequirementsAspects

UpdateAssignmentRoutines

UpdateSuitabilityAssessment
EvaluateManagedInvestmentPortfolioAgreementTer
ms & Conditions

UpdateTechnicalSpecificationDeliverables

ExchangeCustomerCreditRatingStateMeasures

Update Syndicated Loan Arrangement Feature

RetrieveInboundFunctions
ExchangeDisclosuresWorksteps
RetrieveProduct/ServiceAgreementTerms &
Conditions

InitiateCardCollectionsProcedureWorksteps

UpdatePartyRelationshipProcedureWorksteps

Update Testing Aspect

ExchangeCustomerMandateTerms & Conditions

UpdateMarketOrderTransactionTasks/Steps

ExecuteProspectCampaignProcedureWorksteps

Request Customer Negotiation Workstep

Retrieve FX Transaction Pricing Task

ExchangeServiceFeesFeatures

RetrieveQuestionAssignmentCriteria
UpdateRegulatoryComplianceAdministrativePlanRo
utines
CreateProduct/
ServiceDeploymentProjectDeliverables

Update Processing Error and Integrity Checks Test

Update Collections Account Update Workstep

Request Capture and Classification Function

ExchangeCustomerCaseProcedureWorksteps
ExchangeTransactionScheduleFulfillmentArrangeme
ntFeatures

UpdateBankRelationshipManagementPlanDuties

RetrieveSWUpdateFunctions

RequestAssignmentRoutines

RetrieveProductionDeliverables

Retrieve Legal and Regulatory Obligations and

Guidelines Aspect

Execute Service Delivery Workstep

Request Securities Reporting Feature

ExecuteDepositFeatures

RetrieveOperationsProperties
Update Product and Service issue Analysis
Algorithm

ExchangeEnquiriesRoutines

RetrieveCustomerCampaignSpecificationAspects

InitiateIntellectualPropertyAdministrativePlanRoutin
es

Request Agreement Feature

Update IT System Administrative Plan Routine

Execute Device Tracking Function

RetrieveQueryWorksteps
RegisterCorrespondentBankDirectoryEntryPropertie
s
RetrieveTacticalFundingDuties

Request Capacity Planning and Resilience Routine

UpdateInformationFeedSwitchOperatingSessionFun
ctions

RetrieveDepositsandWithdrawalsFeatures

Initiate Employee Commission Agreement Term

Update ATM Network Operating Session Function

RetrieveReportingRoutines

Update Resolution Workstep

Request Functional Requirements Aspect

notificationResult

notificationResult

creationResult
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activationResult
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notificationResult

recordingResult

reportingResult
validFrom/ToDate/Time

updateResult
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configurationResult
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requestResult
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configurationResult
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activationResult
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reportingResult
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terminationResult
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recordingResult

reportingResult
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activationResult
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ExecuteTradeInitiationTasks/Steps

recordingResult

requestResult
validFrom/ToDate/Time
initiationResult

recordingResult

reportingResult
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recordingResult

configurationResult
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recordingResult

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initiationResult

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notificationResult

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configurationResult
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reportingResult
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terminationResult
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notificationResult

terminationResult
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updateResult
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notificationResult

terminationResult
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configurationResult
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activationResult
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activationResult
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reportingResult
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updateResult
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requestResult
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activationResult
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reportingResult
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recordingResult

activationResult
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reportingResult
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configurationResult
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requestResult
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reportingResult
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configurationResult
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requestResult
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terminationResult
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reportingResult
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terminationResult
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terminationResult
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terminationResult
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configurationResult
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reportingResult
validFrom/ToDate/Time

updateResult
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recordingResult

updateResult
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requestResult
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reportingResult
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updateResult
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requestResult
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activationResult
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recordingResult

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recordingResult

updateResult
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reportingResult
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updateResult
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requestResult
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activationResult
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notificationResult

authorizationResult
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recordingResult

reportingResult
validFrom/ToDate/Time

configurationResult
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updateResult
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notificationResult

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notificationResult

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configurationResult
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reportingResult
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terminationResult
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reportingResult
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notificationResult

updateResult
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requestResult
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requestResult
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executionResult

initiationResult

executionResult

configurationResult
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updateResult
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Analytics
BIAN Service Landscape v9.1 -- Service Operation Conn

Business Business Domain Business Domain2 Service

Area Domain

Operations and Trade Banking Account Balance Sweeping

Execution
Operations and
Execution Trade Banking Employee Payment Services

Operations and
Execution Trade Banking Notional Pooling
Operations and
Execution Trade Banking Credit Facility

Operations and
Execution Trade Banking Direct Debit

Operations and
Execution Trade Banking Credit Management
Operations and
Execution Trade Banking Direct Debit Mandate
Operations and
Execution Account Management Securities Position Keeping

Operations and
Execution Account Management Fraud Evaluation
Operations and
Execution Account Management Position Keeping

Operations and
Execution Account Management Customer Position
Operations and
Execution Payments Payment Execution

Operations and
Execution Payments Financial Gateway
Operations and
Execution Payments Correspondent Bank
Operations and
Execution Payments Payment Order

Operations and
Execution Payments Central Cash Handling

Operations and
Execution Payments Card Financial Settlement
Operations and
Execution Payments Card Clearing

Operations and
Execution Payments ACH Fulfillment

Operations and Investment

Execution Management Investment Account
Operations and Investment Investment Portfolio
Execution Management Management

Operations and Investment

Execution Management Investment Portfolio Planning

Operations and Investment

Execution Management Investment Portfolio Analysis

Operations and
Execution Operational Services Internal Bank Account
Operations and
Execution Operational Services Customer Billing

Operations and
Execution Operational Services Issued Device Tracking
Operations and
Execution Operational Services Issued Device Administration

Operations and
Execution Operational Services Channel Activity Analysis

Operations and
Execution Operational Services Card Transaction Switch
Operations and
Execution Operational Services Channel Activity History

Operations and
Execution Operational Services Disbursement

Operations and
Execution Operational Services Delinquent Account Handling
Operations and
Execution Operational Services Card Collections

Operations and
Execution Operational Services Open Item Management
Operations and Cross Product
Execution Operations Account Management Securities Position Keeping

Operations and Cross Product

Execution Operations Account Management Fraud Evaluation
Operations and Cross Product
Execution Operations Account Management Position Keeping

Operations and Cross Product

Execution Operations Account Management Customer Position
Operations and Cross Product
Execution Operations Payments Payment Execution

Operations and Cross Product

Execution Operations Payments Financial Gateway
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product
Execution Operations Payments Payment Order

Operations and Cross Product

Execution Operations Payments Central Cash Handling

Operations and Cross Product

Execution Operations Payments Card Financial Settlement
Operations and Cross Product
Execution Operations Payments Card Clearing

Operations and Cross Product

Execution Operations Payments ACH Fulfillment
Operations and Cross Product
Execution Operations Operational Services Internal Bank Account

Operations and Cross Product

Execution Operations Operational Services Customer Billing

Operations and Cross Product

Execution Operations Operational Services Issued Device Tracking
Operations and Cross Product
Execution Operations Operational Services Issued Device Administration

Operations and Cross Product

Execution Operations Operational Services Channel Activity Analysis

Operations and Cross Product

Execution Operations Operational Services Card Transaction Switch
Operations and Cross Product
Execution Operations Operational Services Channel Activity History

Operations and Cross Product

Execution Operations Operational Services Disbursement

Operations and Cross Product

Execution Operations Operational Services Delinquent Account Handling
Operations and Cross Product
Execution Operations Operational Services Card Collections

Operations and Cross Product

Execution Operations Operational Services Open Item Management
Operations and Cross Product
Execution Operations Collateral Administration Collateral Allocation Management
Operations and Cross Product
Execution Operations Collateral Administration Collateral Asset Administration

Operations and Credit Card Transaction

Execution Cards Execution
Operations and
Execution Cards Credit Card Transaction

Operations and
Execution Cards Credit Card Position Keeping

Operations and
Execution Cards Merchant Acquiring Facility
Operations and
Execution Cards Card Network Participant Facility

Operations and
Execution Cards Card Authorization
Operations and
Execution Cards Credit Card
Operations and Product Specific
Execution Fulfilment Consumer Services Customer Tax Handling
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Standing Order
Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account

Operations and Product Specific

Execution Fulfilment Loans and Deposits Deposit Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Current Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Product Specific
Execution Fulfilment Trade Banking Account Balance Sweeping

Operations and Product Specific

Execution Fulfilment Trade Banking Employee Payment Services
Operations and Product Specific
Execution Fulfilment Trade Banking Notional Pooling

Operations and Product Specific

Execution Fulfilment Trade Banking Credit Facility

Operations and Product Specific

Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management

Operations and Product Specific

Execution Fulfilment Trade Banking Direct Debit Mandate

Operations and Product Specific

Execution Fulfilment Wholesale Trading Traded Position Management

Operations and Product Specific

Execution Fulfilment Wholesale Trading Suitability Checking

Operations and Product Specific

Execution Fulfilment Wholesale Trading ECM And DCM
Operations and Product Specific Credit Card Transaction
Execution Fulfilment Cards Execution

Operations and Product Specific

Execution Fulfilment Cards Credit Card Transaction
Operations and Product Specific
Execution Fulfilment Cards Credit Card Position Keeping

Operations and Product Specific

Execution Fulfilment Cards Merchant Acquiring Facility

Operations and Product Specific

Execution Fulfilment Cards Card Network Participant Facility
Operations and Product Specific
Execution Fulfilment Cards Card Authorization

Operations and Product Specific

Execution Fulfilment Cards Credit Card
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account

Operations and Product Specific Investment Portfolio

Execution Fulfilment Investment Management Management

Operations and Product Specific

Execution Fulfilment Investment Management Investment Portfolio Planning

Operations and Product Specific

Execution Fulfilment Investment Management Investment Portfolio Analysis
Operations and
Execution Loans and Deposits Virtual Account
Operations and
Execution Loans and Deposits Standing Order
Operations and
Execution Loans and Deposits Current Account
Operations and
Execution Loans and Deposits Savings Account

Operations and
Execution Loans and Deposits Deposit Account
Operations and
Execution Loans and Deposits Mortgage Loan
Operations and
Execution Loans and Deposits Loan
Operations and
Execution Loans and Deposits Corporate Current Account
Operations and
Execution Loans and Deposits Consumer Loan
Operations and
Execution Loans and Deposits Term Deposit
Operations and
Execution Loans and Deposits Merchandising Loan
Operations and
Execution Loans and Deposits Corporate Loan

Operations and
Execution Wholesale Trading Traded Position Management

Operations and
Execution Wholesale Trading Suitability Checking
Operations and
Execution Wholesale Trading ECM And DCM
Operations and
Execution Consumer Services Customer Tax Handling
Operations and Collateral
Execution Administration Collateral Allocation Management
Operations and Collateral
Execution Administration Collateral Asset Administration

Business Non-IT and Non-HR

Support Enterprise Services Internal Audit
Business Non-IT and Non-HR
Support Enterprise Services Legal Compliance

Business
Support IT Management System Development
Business
Support Corporate Relations Corporate Relationship

Document
Business Management and
Support Archive Document Services
 Document
Business Management and
Support Archive Document Library
 Document
Business Management and
Support Archive Correspondence
Knowledge and
Business Intellectual Property
Support Management Intellectual Property Portfolio
Knowledge and
Business Intellectual Property
Support Management Management Manual

Risk and
Compliance Business Analysis Segment Direction
Risk and
Compliance Business Analysis Competitor Analysis

Risk and
Compliance Business Analysis Market Analysis

Risk and
Compliance Business Analysis Market Research
Risk and
Compliance Business Analysis Customer Portfolio

Risk and
Compliance Business Analysis Product Portfolio

Risk and Bank Portfolio and

Compliance Treasury Corporate Treasury
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Risk and Bank Portfolio and
Compliance Treasury Asset And Liability Management
Risk and Regulations and
Compliance Compliance Guideline Compliance
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Risk and Regulations and
Compliance Compliance Fraud Resolution
Risk and Regulations and
Compliance Compliance Financial Accounting
Risk and Regulations and
Compliance Compliance Regulatory Compliance
Risk and
Compliance Models Market Risk Models
Risk and
Compliance Models Liquidity Risk Models

Risk and
Compliance Models Credit Risk Models

Risk and
Compliance Models Customer Behavior Models
Risk and
Compliance Models Fraud Model

Sales and
Service Sales Customer Offer
Sales and
Service Sales Underwriting

Sales and
Service Sales Prospect Campaign Execution
Sales and
Service Sales Lead/Opportunity Management

Sales and
Service Sales Sales Product
Sales and
Service Sales Party Lifecycle Management

Sales and
Service Sales Product Matching

Sales and
Service Sales Customer Campaign Execution
Sales and
Service Sales Product Expert Sales Support

Sales and
Service Sales Sales Planning

Sales and
Service Cross Channel Party Authentication

Sales and
Service Cross Channel Servicing Activity Analysis

Sales and
Service Cross Channel Servicing Event History
Sales and
Service Cross Channel Transaction Authorization
Sales and
Service Cross Channel Session Dialogue
Sales and
Service Cross Channel Contact Handler
Sales and
Service Cross Channel Customer Workbench
Sales and
Service Cross Channel Point of Service

Sales and
Service Cross Channel Contact Routing
Sales and
Service Servicing Payment Initiation
Sales and
Service Servicing Servicing Order
Sales and
Service Servicing Servicing Issue
Sales and
Service Servicing Customer Case

Sales and
Service Servicing Card Case
Sales and
Service Servicing Servicing Mandate
Sales and
Service Marketing Advertising

Sales and Customer Campaign

Service Marketing Management

Sales and
Service Marketing Prospect Campaign Design

Sales and
Service Marketing Customer Campaign Design
Sales and
Service Marketing Customer Surveys
Sales and
Service Marketing Business Development
Sales and
Service Customer Management Customer Products and Services

Sales and
Service Customer Management Customer Access Entitlement
Sales and Customer Relationship
Service Customer Management Management
Sales and
Service Customer Management Account Recovery
Sales and Customer Product And Service
Service Customer Management Eligibility
Sales and
Service Customer Management Sales Product Agreement
Sales and
Service Customer Management Customer Credit Rating

Sales and
Service Customer Management Customer Event History
Sales and
Service Customer Management Customer Agreement

Sales and
Service Customer Management Customer Behavior Insights
Sales and
Service Customer Management Party Reference Data Directory
Sales and
Service Channel Specific eBranch Operations
Sales and
Service Channel Specific ATM Network Management

Sales and
Service Channel Specific Card Terminal Operation
Sales and
Service Channel Specific ATM Network Operations
Sales and
Service Channel Specific Branch Location Management
Sales and
Service Channel Specific Branch Currency Management
Sales and
Service Channel Specific Contact Center Operations

Sales and Product Inventory Item

Service Channel Specific Management

Sales and
Service Channel Specific Branch Location Operations

Sales and Advanced Voice Services

Service Channel Specific Operations
Sales and
Service Channel Specific Product Inventory Distribution

Sales and
Service Channel Specific Branch Currency Distribution
Sales and Advanced Voice Services
Service Channel Specific Management

Sales and
Service Channel Specific Contact Center Management
Sales and
Service Channel Specific eBranch Management

Sales and
Service Channel Specific Branch Network Management
Sales and
Service Channel Specific Card Terminal Administration

Reference Data Product Management Product Quality Assurance

Reference Data Product Management Product Directory

Reference Data Product Management Product Training

Reference Data Product Management Product Design

Reference Data Product Management Product Deployment

Reference Data External Agency Product Broker Agreement

Interbank Relationship
Reference Data External Agency Management

Reference Data External Agency Syndicate Management

Reference Data Party Customer Profile

Reference Data Party Legal Entity Directory

Reference Data Market Data Market Data Switch Operation

Reference Data Market Data Location Data Management

Reference Data Market Data Financial Market Research

Reference Data Market Data Financial Market Analysis

Reference Data Market Data Market Information Management

Reference Data Market Data Information Provider Operation
eration Connections

Connection To
<ServiceDomain>|<TargetAction>|
<ConnectionPurpose>
Corporate Current Account|Remove Corporate Current Account from
Sweep Service , Term Deposit|Remove Term Deposit from Sweep
Service , Account Balance Sweeping|Calculate Termination Fees ,
Account Balance Sweeping|Authorise Termination of Sweep Service ,
Payment Order|Create Payment Order for Fees and Charges ,
Customer Products and Services|Remove Sweep Service from
Customer List of Products , Correspondence|Inform Customer ,
Product Directory|Get Operational Details , Sales Product
Agreement|Create Sales Product Agreement , Correspondence|Get
Customer Signature , Document Library|File Sales Product
Agreement , Corporate Current Account|Link Corporate Current
Account to Sweep Service , Payment Order|Create Payment Order
for Fees and Charges , Correspondence|Inform Customer , Guideline
Compliance|Verify Correct Execution of Sweep Agreement Opening
Process , Term Deposit|Link Term Deposit to Sweep Service ,
Account Balance Sweeping|Authorise Sweep Service , Customer
Products and Services|Add Sweep Agreement to Customer List of
Products , Product Directory|Get Operational Details , Sales Product
Agreement|Create Sales Product Agreement , Correspondence|Get
Signatures from Requesting Customer and Affiliated Parties ,
Document Library|File Sales Product Agreement , Corporate Current
Account|Link Corporate Current Account to Sweep Service , Payment
Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Customer , Guideline Compliance|Verify
Correct Execution of Sweep Agreement Opening Process , Term
Deposit|Link Term Deposit to Sweep Service , Account Balance
Sweeping|Authorise Sweep Service , Customer Products and
Services|Add Sweep Agreement to Customer List of Products ,
Account Balance Sweeping|Authorise Change of Sweep Sequence ,
Payment Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Customer , Account Balance Sweeping|
Update Sweep Service to Add New Account , Corporate Current
Account|Link Corporate Current Account to Sweep Service , Account
Balance Sweeping|Authorise Change of Sweep Service , Payment
Current Account|Remove Account from Employee Payment Services ,
Customer Workbench|Inform Customer , Payment Order|Initiate
Payment Order , Corporate Current Account|Put Final Block for Total
Amount on Customer Account , Sales Product Agreement|Create
Sales Product Agreement , Correspondence|Get Customer signatures
, Document Library|File Sales Product Agreement , Payment Order|
Create Payment Order for Fees and Charges , Correspondence|
Inform Customer , Employee Payment Services|Authorise Employee
Payment Services Agreement , Payment Order|Initiate Payment
Order , Corporate Current Account|Put Final Block for Total Amount
on Customer Account , Current Account|Remove Account from
Corporate Payroll Services , Correspondence|Inform Customer ,
Party Lifecycle Management|Verify Retail Customer , Current
Account|Open Current Account from Bulk Request , Party Lifecycle
Management|Verify Retail Customer , Current Account|Open Current
Account from Bulk Request

Product Directory|Get Operational Details , Correspondence|Get

Customer Signature , Document Library|File Sales Product
Agreement , Payment Order|Create Payment Order for Fees and
Charges , Correspondence|Inform Customer , Guideline Compliance|
Verify Correct Execution of Notional Pooling Opening Process ,
Notional Pooling|Authorise Notional Pooling Service , Sales Product
Agreement|Create Sales Product Agreement , Customer Products
and Services|Add Pooling Service to Customer List of Products
Credit Facility|Determine Position in Customer Credit Facility
Hierarchy , Credit Facility|Pre-Approve Credit Facility , Sales Product
Agreement|Create Sales Product Agreement , Correspondence|Get
Customer Signature , Document Library|File Sales Product
Agreement , Credit Facility|Authorise Credit Facility , Credit Facility|
Attach Credit Facility in Credit Facility Hierarchy , Payment Order|
Create Payment Order for Fees and Charges , Guideline Compliance|
Verify Correct Execution of Credit Facility Opening Process , Party
Lifecycle Management|Verify Completion of Customer Updates

Direct Debit|Initiate Direct Debit Order , Payment Order|Initiate

Payment Order for Internal Direct Debit , Payment Order|Initiate
Payment Order for Summary Booking on Creditor Account , Payment
Order|Initiate Payment Order , Payment Order|Initiate Payment
Order , Payment Order|Reverse Outgoing Direct Debit Transaction ,
Payment Order|Create Payment Order for Rejection Charges ,
Regulatory Compliance|Check Debtor , Payment Order|Initiate
Payment Order , ACH Fulfillment|Send Direct Debit Message ,
Correspondent Bank|Send Direct Debit Instruction via SWIFT ,
Payment Order|Initiate Payment Order for Refund of Outgoing Direct
Debit , Direct Debit|Initiate Direct Debit Order

Credit Risk Models|Get Credit Facilties Risk Model , Regulatory

Compliance|Conduct Regulatory Compliance Checks , Fraud
Evaluation|Verify Against Fraud Alert Rules Models and Scanners
Correspondence|Inform Debtor Banks , Document Library|File Direct
Debit Mandate Instruction , Correspondence|Inform Debtor Banks ,
Document Library|File Direct Debit Mandate Instruction

Fraud Model|Retrieve Fraud Model , Fraud Evaluation|Evaluate Fraud

Rules and Scanners
Authorise Credit Booking on Vostro Account , Corporate Current
Account|Authorise Debit Booking , Internal Bank Account|Authorise
Debit Booking on Intermediate Account , Internal Bank Account|
Authorise Credit Booking on Intermediate Account , Internal Bank
Account|Authorise Credit Booking on Nostro or Clearing Account ,
Current Account|Authorise Credit Booking , Corporate Current
Account|Authorise Debit Booking , Internal Bank Account|Authorise
Debit Booking on Intermediate Account , Internal Bank Account|
Authorise Credit Booking on Intermediate Account , Corporate
Current Account|Authorise Debit Booking , Position Keeping|Create
Posting , Corporate Current Account|Authorise Reversal of Credit
Booking , Internal Bank Account|Authorise Reversal of Debit Booking
on Intermediate Account , Current Account|Authorise Debit Booking ,
Corporate Current Account|Authorise Credit Booking for Vostro
Account , Internal Bank Account|Authorise Credit Booking for Nostro
or Clearing Account , Corporate Current Account|Authorise Debit
Booking , Corporate Current Account|Authorise Credit Booking ,
Corporate Current Account|Authorise Credit Booking , Position
Keeping|Create Posting , Corporate Current Account|Authorise Credit
Booking , Internal Bank Account|Authorise Debit Booking , Corporate
Current Account|Authorise Debit Booking , Corporate Current
Account|Authorise Credit Booking , Corporate Current Account|
Authorise Debit Booking , Corporate Current Account|Authorise
Credit Booking , Current Account|Authorise Credit Booking , Internal
Bank Account|Authorise Debit Booking , Current Account|Authorise
Debit Booking , Savings Account|Authorise Credit Booking , Current
Account|Authorise Credit Booking , Corporate Current Account|
Authorise Debit Booking on Vostro Account , Internal Bank Account|
Authorise Debit Booking on Nostro or Clearing Account , Corporate
Current Account|Authorise Refund of Outgoing Direct Debit ,
Corporate Current Account|Authorise Credit Booking on Vostro
Account , Internal Bank Account|Authorise Credit Booking on Nostro
or Clearing Account , Corporate Current Account|Authorise Debit
Booking

Correspondence|Send Statement to Customer , Corporate Current

Account|Provide Booked Balance and Bookings for Specified Period ,
Customer Position|Compile Combined Account Statement
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Intermediate Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Intermediate Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Correspondent Bank , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Correspondent Bank , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Correspondent Bank , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Correspondent Bank , Corporate Current
Account|Execute Debit Booking on Corporate Current Account ,
Corporate Current Account|Execute Debit Booking , Corporate
Current Account|Execute Credit Booking , Payment Execution|Verify
if Internal Loan Repayment , Current Account|Execute Debit Booking
on Current Account , Consumer Loan|Execute Credit Booking on
Holding Account , Position Keeping|Record Debit Booking on Position
Keeping , Corporate Current Account|Execute Credit Booking on
Corporate Current Account , Corporate Current Account|Execute
Debit Booking , Correspondent Bank|Execute Debit Booking by
Correspondent Bank , Corporate Current Account|Execute Credit
Booking on Corporate Current Account , Corporate Current Account|
Execute Debit Booking , Correspondent Bank|Execute Credit Booking
by Correspondent Bank

Card Clearing|Process Clearing of Transactions via Network , Card

Clearing|Request Clearing of Transactions from Issuer ,
Correspondent Bank|Handle Incoming Payment Message , Card
Clearing|Retrieve Information about Card Transaction ,
Correspondent Bank|Handle Direct Debit Payment Message , Card
Clearing|Initiate Chargeback , Card Financial Settlement|Process
Settlement Advice from Network , Correspondent Bank|Handle
Clearing Error Message Outgoing Credit Transfer , Card Financial
Settlement|Process Settlement Advice from Network , Correspondent
Bank|Process Rejection Message for Outgoing Direct Debit ,
Correspondent Bank|Handle Incoming Direct Debit Message ,
Correspondent Bank|Handle Incoming Payment Message ,
Correspondent Bank|Record Request for Refund of Outgoing Direct
Debit , Correspondent Bank|Handle Incoming Payment Message ,
Correspondent Bank|Handle Incoming Payment Message ,
Correspondent Bank|Handle Incoming Direct Debit Message
Financial Gateway|Send Payment Message , Payment Order|Initiate
Incoming FCY Credit Transfer , Financial Gateway|Send Payment
Message , Direct Debit|Confirm Direct Debit Execution , Payment
Order|Create Payment Order for Refund of Outgoing Credit Transfer ,
Financial Gateway|Send Payment Message , Direct Debit|Record
rejection of Outgoing Direct Debit , Payment Order|Initiate Payment
Order for Incoming Direct Debit Instruction , Financial Gateway|Send
Payment Message , Financial Gateway|Send Payment Message ,
Financial Gateway|Send Payment Message , Payment Order|Initiate
Incoming Credit Transfer , Financial Gateway|Send Payment
Message , Financial Gateway|Send Payment Message , Direct Debit|
Process Request for Refund of Outgoing Direct Debit , Payment
Order|Execute Incoming Credit Transfer , Financial Gateway|Send
Payment Message , Correspondent Bank|Authorise Debit Booking ,
Position Keeping|Debit Loro/Nostro Account , Position Keeping|Credit
Loro/Nostro Account , Financial Gateway|Send Payment Message ,
Correspondent Bank|Authorise Credit Booking , Payment Order|
Initiate Incoming Payment Order , Financial Gateway|Send Payment
Message , Payment Order|Initiate a Payment Order for an Incoming
Direct Debit instruction , Financial Gateway|Send Payment Message
Mandate|Retrieve Related Direct Debit Mandate , Regulatory
Compliance|Conduct AML Check , Payment Execution|Execute
Payment Transaction , Correspondent Bank|Reject Direct Debit ,
Payment Execution|Execute Payment Transaction , Corporate
Current Account|Get Operational Details for Payment , Payment
Execution|Execute Payment Transaction , Payment Execution|
Execute Payment Transaction , Regulatory Compliance|Check
Beneficiary , Payment Execution|Execute Payment Transaction ,
Current Account|Get Operational Details for Payment , Financial
Gateway|Send Payment Message , Corporate Current Account|Get
Operational Details for Payment , Payment Execution|Execute
Payment Transaction , Customer Relationship Management|Get
Second Line Authorisation , Payment Execution|Execute Payment
Transaction , Current Account|Get Operational Details for Payment ,
Regulatory Compliance|Conduct AML Check , Payment Execution|
Execute Payment Transaction , Current Account|Get Operational
Details for Payment , Payment Execution|Execute Payment
Transaction , Payment Execution|Execute Payment Transaction , ACH
Fulfillment|Send Refund of Direct Debit Instruction , Correspondent
Bank|Execute SWIFT Payment , Payment Execution|Execute
Payment Transaction , Corporate Current Account|Get Operational
Details for Payment , Payment Execution|Execute Payment
Transaction , Current Account|Get Operational Details for Payment ,
Payment Execution|Execute Payment Transaction , Corporate
Current Account|Get Operational Details for Payment , Payment
Order|Verify if Forward Dated Payment Order , Corporate Current
Account|Get Operational Details for Payment , Payment Execution|
Execute Payment Transaction , Regulatory Compliance|Check
Incoming Transfer Originator , Payment Execution|Execute Payment
Transaction , Corporate Current Account|Get Operational Details for
Payment , Payment Order|Store Payment Order , Regulatory
Compliance|Check Beneficiary , Corporate Current Account|Get
Operational Details for Payment , Direct Debit Mandate|Retrieve
related Direct Debit Mandate

Branch Currency Distribution|Initiate Cash Distribution to and from

Branches

Card Clearing|Retrieve Clearing Summaries for Today , Card

Financial Settlement|Reconcile with Settlement Advice , Card
Financial Settlement|Await Settlement Window , Payment Order|
Create Payment Order for Transfer to Settlement Account , Card
Clearing|Retrieve Clearing Summaries for Today , Card Financial
Settlement|Reconcile with Settlement Advice , Card Financial
Settlement|Await Settlement Window , Payment Order|Create
Payment Order for Transfer to Settlement Account
Fees , Financial Gateway|Request Clearing of Transactions from
Issuer , Corporate Treasury|Get CCY Exchange Rates , Credit Card
Transaction|Update Transactions for Consolidation and Distridbution ,
Credit Card Transaction|Update Transactions for Consolidation and
Distribution , Card Authorization|Perform Authorisation Matching ,
Fraud Evaluation|Perform Fraud Detection , Financial Accounting|
Update GL Accounts for Cards Settlement Transactions , Financial
Accounting|Update GL Accounts for Card Network Settlement
Transactions , Card Case|Update Card Case for Chargeback
Messages , Card Case|Retrieve Chargeback Related Messages , Card
Clearing|Validate Transactions and Fees , Card Clearing|Evaluate
Transaction for Booking or Suspence , Product Directory|Get Details
of Fees , Financial Gateway|Send Messages to Card Network
Including Chargeback and Reject , Credit Card Transaction|Update
Card Transactions for Consolidation and Distribution , Credit Card
Transaction|Update Card Settlement Transactions for Consolidation
and Distribution , Credit Card Transaction|Update Card Network
Settlement Transactions for Consolidation and Distribution , Credit
Card Transaction|Create Transaction Bookings , Card Clearing|
Perform Balancing and Reconcilliation , Card Case|Initiate
Chargeback Case , Credit Card|Process Transaction Booking ,
Financial Accounting|Update GL Accounts for Card Network Totals ,
Card Clearing|Execute Clearing Process , Merchant Acquiring Facility|
Retrieve Merchant Characteristics and Terms and Conditions , Card
Authorization|Perform Authorisation Matching , Card Clearing|
Perform Edits Validation and Enrichment , Fraud Evaluation|Perform
Fraud Detection , Card Clearing|Perform Interchange Qualification
and Calculate Interchange Fees , Card Clearing|Perform Balancing
and Controls , Financial Gateway|Request Clearing of Transactions
via Card Network , Credit Card Transaction|Update Card Transactions
, Payment Order|Create Payment Order for Merchant Total , Financial
Gateway|Send Request for Information to Acquirer , Financial
Gateway|Send Request for Chargeback to Acquirer , Card Case|
Initiate Chargeback

Securities Position Keeping|Get Transactions for Specified Period ,

Securities Position Keeping|Set Up New Account
Investment Portfolio Planning|Create Investment Plan , Investment
Account|Pre-Open Investment Account , Current Account|Pre-Open
Investment Cash Account , Customer Position|Determine Customer
Position , Party Reference Data Directory|Get Customer Risk Profile ,
Product Matching|Determine Matching Products , Investment
Portfolio Management|Determine Need for New Sales Product , Sales
Product|Create New Sales Product , Investment Portfolio
Management|Discuss Need for New Operational Product , Product
Design|Create New Product , Session Dialogue|Present Product to
Customer , Customer Products and Services|Get Current Products of
This Customer

Product Directory|Provide Pricing Details , Product Expert Sales

Support|Provide Taxation Expertise , Suitability Checking|Verify
Product Suitability , Regulatory Compliance|Verify Regulatory
Compliance , Investment Portfolio Management|Execute Mandate
Financial Market Analysis|Get Market Forecast , Financial Market
Research|Provide Market Information , Investment Account|Get
Performance Data for Specified Period , Financial Market Analysis|Get
Market Forecast , Financial Market Research|Provide Market
Information
Correspondence|Send Invoice to Customer , Correspondence|Send
Invoice , Correspondence|Produce and Send Statements , Document
Library|Archive Statements , Correspondence|Send Bill to
Customer , Direct Debit|Process Request for Internal Direct Debits ,
Direct Debit|Process Request for Outgoing Direct Debits , Customer
Billing|Advance Due Date , Customer Billing|Advance Due Date

Issued Device Administration|Update Issued Device Status , Issued

Device Tracking|Record Lost or Stolen Device/Token
Issued Device Administration|Assign Card Number , Issued Device
Administration|Allocate Card , Issued Device Administration|
Personalise Card , Issued Device Tracking|Record Card as Issued ,
Correspondence|Dispatch Welcome Pack , Correspondence|Send PIN
Mailer , Issued Device Tracking|Record Card Delivery Status , Issued
Device Administration|Update Issue and Expiry Dates , Issued Device
Administration|Assign Access Token ID , Issued Device
Administration|Allocate Physical Device , Issued Device
Administration|Personalise Physical Device , Issued Device Tracking|
Record Issued Device for Tracking , Correspondence|Dispatch Card
Replacement Pack , Issued Device Tracking|Update Card Status ,
Issued Device Administration|Update Card Expiration Date , Issued
Device Administration|Assign Access Token ID , Issued Device
Administration|Personalise Physical Card , Issued Device Tracking|
Record Issued Device for Tracking , Correspondence|Dispatch
Renewal Card , Product Broker Agreement|Get Client Authentication
Token

Customer Behavior Models|Get recent Customer Activity , Channel

Activity History|Get Recent Channel Activity , Channel Activity
History|Flag User/TPP as Out of Pattern , Channel Activity Analysis|
Analyse Channel Activity , Channel Activity Analysis|Analyse History
Card Network Participant Facility|Retrieve Issuer Information , Card
Authorization|Perform Stand-in Authorisation , Card Authorization|
Evaluate Card Use Authorisation , Card Transaction Switch|Validate
Issuer Response , Card Transaction Switch|Request Authorisation
from Card Network , Card Transaction Switch|Request Authorisation
from Card Network , Card Authorization|Evaluate Card Use
Authorisation
Collateral Asset Administration|Get Amount of Claim on Collateral ,
Payment Order|Create Payment Order for Claim on Collateral ,
Corporate Current Account|Set Overdraft Limit , Payment Order|
Create Payment Order for Loan Disbursement , Payment Order|
Create Payment Order for Taxes , Payment Order|Create Payment
Order for Fees and Charges , Correspondence|Inform Customer
about Loan Disbursement , Current Account|Set Overdraft Limit ,
Payment Order|Create Payment Order for Loan Disbursement ,
Payment Order|Create Payment Order for Taxes , Payment Order|
Create Payment Order for Fees and Charges , Customer Workbench|
Inform Customer about Disbursement , Payment Order|Create
Payment Order for Loan Disbursement , Customer Workbench|
Confirm Payment Order to Merchant , Correspondence|Inform
Customer about Disbursement , Payment Order|Create Payment
Order for Taxes , Payment Order|Create Payment Order for Fees and
Charges , Current Account|Set Overdraft Limit , Payment Order|
Create Payment Order for Loan Disbursement , Payment Order|
Create Payment Order for Taxes , Payment Order|Create Payment
Order for Fees and Charges , Correspondence|Inform Customer
about Disbursement

Correspondence|Initiate Dunning Cycle , Credit Card|Put Temporary

Block on Cards , Credit Card|Update Line of Credit , Delinquent
Account Handling|Determine Delinquency Review Actions , Customer
Credit Rating|Update Customer Credit Rating , Delinquent Account
Handling|Perform Pricing Review , Credit Card|Update Interest Rates
, Credit Card|Transfer to Collection , Credit Card|Transfer to
Collection , Document Library|Classify and File Documents ,
Correspondence|Send Reminder to Customer
Correspondence|Send Collection Request and Wait for Result , Card
Collections|Determine Collection Strategy , Credit Card|Update
Collection Location , Card Collections|Record Action and Result , Card
Collections|Record Promise to Pay , Credit Card|Get Outstanding
Balance and Payment Information , Correspondence|Confirm
Payment Terms to Customer , Credit Card|Record Receipt of
Payment , Correspondence|Transfer Claim to External Collection
Agency , Credit Card|Write-off Outstanding Balance , Card
Collections|Start Review of Collection Actions for Card , Card
Collections|Evaluate Broken Promise to Pay , Card Collections|
Negotiate Payment Terms with Customer , Card Collections|Evaluate
Promise to Pay and Payment Terms , Card Collections|Reassess
Collection Strategy , Card Collections|Assess Acount for Write Off
Customer Billing|Retrieve Customer Invoice History , Delinquent
Account Handling|Create Customer Notification , Open Item
Management|Investigate Delinquency Processing

Fraud Model|Retrieve Fraud Model , Fraud Evaluation|Evaluate Fraud

Rules and Scanners
Authorise Credit Booking on Vostro Account , Corporate Current
Account|Authorise Debit Booking , Internal Bank Account|Authorise
Debit Booking on Intermediate Account , Internal Bank Account|
Authorise Credit Booking on Intermediate Account , Internal Bank
Account|Authorise Credit Booking on Nostro or Clearing Account ,
Current Account|Authorise Credit Booking , Corporate Current
Account|Authorise Debit Booking , Internal Bank Account|Authorise
Debit Booking on Intermediate Account , Internal Bank Account|
Authorise Credit Booking on Intermediate Account , Corporate
Current Account|Authorise Debit Booking , Position Keeping|Create
Posting , Corporate Current Account|Authorise Reversal of Credit
Booking , Internal Bank Account|Authorise Reversal of Debit Booking
on Intermediate Account , Current Account|Authorise Debit Booking ,
Corporate Current Account|Authorise Credit Booking for Vostro
Account , Internal Bank Account|Authorise Credit Booking for Nostro
or Clearing Account , Corporate Current Account|Authorise Debit
Booking , Corporate Current Account|Authorise Credit Booking ,
Corporate Current Account|Authorise Credit Booking , Position
Keeping|Create Posting , Corporate Current Account|Authorise Credit
Booking , Internal Bank Account|Authorise Debit Booking , Corporate
Current Account|Authorise Debit Booking , Corporate Current
Account|Authorise Credit Booking , Corporate Current Account|
Authorise Debit Booking , Corporate Current Account|Authorise
Credit Booking , Current Account|Authorise Credit Booking , Internal
Bank Account|Authorise Debit Booking , Current Account|Authorise
Debit Booking , Savings Account|Authorise Credit Booking , Current
Account|Authorise Credit Booking , Corporate Current Account|
Authorise Debit Booking on Vostro Account , Internal Bank Account|
Authorise Debit Booking on Nostro or Clearing Account , Corporate
Current Account|Authorise Refund of Outgoing Direct Debit ,
Corporate Current Account|Authorise Credit Booking on Vostro
Account , Internal Bank Account|Authorise Credit Booking on Nostro
or Clearing Account , Corporate Current Account|Authorise Debit
Booking

Correspondence|Send Statement to Customer , Corporate Current

Account|Provide Booked Balance and Bookings for Specified Period ,
Customer Position|Compile Combined Account Statement
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Intermediate Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Intermediate Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Correspondent Bank , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Correspondent Bank , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Correspondent Bank , Position Keeping|
Record Credit Booking for Customer Account , Position Keeping|
Record Debit Booking for Customer Account , Position Keeping|
Record Credit Booking for Correspondent Bank , Corporate Current
Account|Execute Debit Booking on Corporate Current Account ,
Corporate Current Account|Execute Debit Booking , Corporate
Current Account|Execute Credit Booking , Payment Execution|Verify
if Internal Loan Repayment , Current Account|Execute Debit Booking
on Current Account , Consumer Loan|Execute Credit Booking on
Holding Account , Position Keeping|Record Debit Booking on Position
Keeping , Corporate Current Account|Execute Credit Booking on
Corporate Current Account , Corporate Current Account|Execute
Debit Booking , Correspondent Bank|Execute Debit Booking by
Correspondent Bank , Corporate Current Account|Execute Credit
Booking on Corporate Current Account , Corporate Current Account|
Execute Debit Booking , Correspondent Bank|Execute Credit Booking
by Correspondent Bank

Card Clearing|Process Clearing of Transactions via Network , Card

Clearing|Request Clearing of Transactions from Issuer ,
Correspondent Bank|Handle Incoming Payment Message , Card
Clearing|Retrieve Information about Card Transaction ,
Correspondent Bank|Handle Direct Debit Payment Message , Card
Clearing|Initiate Chargeback , Card Financial Settlement|Process
Settlement Advice from Network , Correspondent Bank|Handle
Clearing Error Message Outgoing Credit Transfer , Card Financial
Settlement|Process Settlement Advice from Network , Correspondent
Bank|Process Rejection Message for Outgoing Direct Debit ,
Correspondent Bank|Handle Incoming Direct Debit Message ,
Correspondent Bank|Handle Incoming Payment Message ,
Correspondent Bank|Record Request for Refund of Outgoing Direct
Debit , Correspondent Bank|Handle Incoming Payment Message ,
Correspondent Bank|Handle Incoming Payment Message ,
Correspondent Bank|Handle Incoming Direct Debit Message
Financial Gateway|Send Payment Message , Payment Order|Initiate
Incoming FCY Credit Transfer , Financial Gateway|Send Payment
Message , Direct Debit|Confirm Direct Debit Execution , Payment
Order|Create Payment Order for Refund of Outgoing Credit Transfer ,
Financial Gateway|Send Payment Message , Direct Debit|Record
rejection of Outgoing Direct Debit , Payment Order|Initiate Payment
Order for Incoming Direct Debit Instruction , Financial Gateway|Send
Payment Message , Financial Gateway|Send Payment Message ,
Financial Gateway|Send Payment Message , Payment Order|Initiate
Incoming Credit Transfer , Financial Gateway|Send Payment
Message , Financial Gateway|Send Payment Message , Direct Debit|
Process Request for Refund of Outgoing Direct Debit , Payment
Order|Execute Incoming Credit Transfer , Financial Gateway|Send
Payment Message , Correspondent Bank|Authorise Debit Booking ,
Position Keeping|Debit Loro/Nostro Account , Position Keeping|Credit
Loro/Nostro Account , Financial Gateway|Send Payment Message ,
Correspondent Bank|Authorise Credit Booking , Payment Order|
Initiate Incoming Payment Order , Financial Gateway|Send Payment
Message , Payment Order|Initiate a Payment Order for an Incoming
Direct Debit instruction , Financial Gateway|Send Payment Message
Mandate|Retrieve Related Direct Debit Mandate , Regulatory
Compliance|Conduct AML Check , Payment Execution|Execute
Payment Transaction , Correspondent Bank|Reject Direct Debit ,
Payment Execution|Execute Payment Transaction , Corporate
Current Account|Get Operational Details for Payment , Payment
Execution|Execute Payment Transaction , Payment Execution|
Execute Payment Transaction , Regulatory Compliance|Check
Beneficiary , Payment Execution|Execute Payment Transaction ,
Current Account|Get Operational Details for Payment , Financial
Gateway|Send Payment Message , Corporate Current Account|Get
Operational Details for Payment , Payment Execution|Execute
Payment Transaction , Customer Relationship Management|Get
Second Line Authorisation , Payment Execution|Execute Payment
Transaction , Current Account|Get Operational Details for Payment ,
Regulatory Compliance|Conduct AML Check , Payment Execution|
Execute Payment Transaction , Current Account|Get Operational
Details for Payment , Payment Execution|Execute Payment
Transaction , Payment Execution|Execute Payment Transaction , ACH
Fulfillment|Send Refund of Direct Debit Instruction , Correspondent
Bank|Execute SWIFT Payment , Payment Execution|Execute
Payment Transaction , Corporate Current Account|Get Operational
Details for Payment , Payment Execution|Execute Payment
Transaction , Current Account|Get Operational Details for Payment ,
Payment Execution|Execute Payment Transaction , Corporate
Current Account|Get Operational Details for Payment , Payment
Order|Verify if Forward Dated Payment Order , Corporate Current
Account|Get Operational Details for Payment , Payment Execution|
Execute Payment Transaction , Regulatory Compliance|Check
Incoming Transfer Originator , Payment Execution|Execute Payment
Transaction , Corporate Current Account|Get Operational Details for
Payment , Payment Order|Store Payment Order , Regulatory
Compliance|Check Beneficiary , Corporate Current Account|Get
Operational Details for Payment , Direct Debit Mandate|Retrieve
related Direct Debit Mandate

Branch Currency Distribution|Initiate Cash Distribution to and from

Branches

Card Clearing|Retrieve Clearing Summaries for Today , Card

Financial Settlement|Reconcile with Settlement Advice , Card
Financial Settlement|Await Settlement Window , Payment Order|
Create Payment Order for Transfer to Settlement Account , Card
Clearing|Retrieve Clearing Summaries for Today , Card Financial
Settlement|Reconcile with Settlement Advice , Card Financial
Settlement|Await Settlement Window , Payment Order|Create
Payment Order for Transfer to Settlement Account
Fees , Financial Gateway|Request Clearing of Transactions from
Issuer , Corporate Treasury|Get CCY Exchange Rates , Credit Card
Transaction|Update Transactions for Consolidation and Distridbution ,
Credit Card Transaction|Update Transactions for Consolidation and
Distribution , Card Authorization|Perform Authorisation Matching ,
Fraud Evaluation|Perform Fraud Detection , Financial Accounting|
Update GL Accounts for Cards Settlement Transactions , Financial
Accounting|Update GL Accounts for Card Network Settlement
Transactions , Card Case|Update Card Case for Chargeback
Messages , Card Case|Retrieve Chargeback Related Messages , Card
Clearing|Validate Transactions and Fees , Card Clearing|Evaluate
Transaction for Booking or Suspence , Product Directory|Get Details
of Fees , Financial Gateway|Send Messages to Card Network
Including Chargeback and Reject , Credit Card Transaction|Update
Card Transactions for Consolidation and Distribution , Credit Card
Transaction|Update Card Settlement Transactions for Consolidation
and Distribution , Credit Card Transaction|Update Card Network
Settlement Transactions for Consolidation and Distribution , Credit
Card Transaction|Create Transaction Bookings , Card Clearing|
Perform Balancing and Reconcilliation , Card Case|Initiate
Chargeback Case , Credit Card|Process Transaction Booking ,
Financial Accounting|Update GL Accounts for Card Network Totals ,
Card Clearing|Execute Clearing Process , Merchant Acquiring Facility|
Retrieve Merchant Characteristics and Terms and Conditions , Card
Authorization|Perform Authorisation Matching , Card Clearing|
Perform Edits Validation and Enrichment , Fraud Evaluation|Perform
Fraud Detection , Card Clearing|Perform Interchange Qualification
and Calculate Interchange Fees , Card Clearing|Perform Balancing
and Controls , Financial Gateway|Request Clearing of Transactions
via Card Network , Credit Card Transaction|Update Card Transactions
, Payment Order|Create Payment Order for Merchant Total , Financial
Gateway|Send Request for Information to Acquirer , Financial
Gateway|Send Request for Chargeback to Acquirer , Card Case|
Initiate Chargeback
Correspondence|Send Invoice to Customer , Correspondence|Send
Invoice , Correspondence|Produce and Send Statements , Document
Library|Archive Statements , Correspondence|Send Bill to
Customer , Direct Debit|Process Request for Internal Direct Debits ,
Direct Debit|Process Request for Outgoing Direct Debits , Customer
Billing|Advance Due Date , Customer Billing|Advance Due Date

Issued Device Administration|Update Issued Device Status , Issued

Device Tracking|Record Lost or Stolen Device/Token
Issued Device Administration|Assign Card Number , Issued Device
Administration|Allocate Card , Issued Device Administration|
Personalise Card , Issued Device Tracking|Record Card as Issued ,
Correspondence|Dispatch Welcome Pack , Correspondence|Send PIN
Mailer , Issued Device Tracking|Record Card Delivery Status , Issued
Device Administration|Update Issue and Expiry Dates , Issued Device
Administration|Assign Access Token ID , Issued Device
Administration|Allocate Physical Device , Issued Device
Administration|Personalise Physical Device , Issued Device Tracking|
Record Issued Device for Tracking , Correspondence|Dispatch Card
Replacement Pack , Issued Device Tracking|Update Card Status ,
Issued Device Administration|Update Card Expiration Date , Issued
Device Administration|Assign Access Token ID , Issued Device
Administration|Personalise Physical Card , Issued Device Tracking|
Record Issued Device for Tracking , Correspondence|Dispatch
Renewal Card , Product Broker Agreement|Get Client Authentication
Token

Customer Behavior Models|Get recent Customer Activity , Channel

Activity History|Get Recent Channel Activity , Channel Activity
History|Flag User/TPP as Out of Pattern , Channel Activity Analysis|
Analyse Channel Activity , Channel Activity Analysis|Analyse History
Card Network Participant Facility|Retrieve Issuer Information , Card
Authorization|Perform Stand-in Authorisation , Card Authorization|
Evaluate Card Use Authorisation , Card Transaction Switch|Validate
Issuer Response , Card Transaction Switch|Request Authorisation
from Card Network , Card Transaction Switch|Request Authorisation
from Card Network , Card Authorization|Evaluate Card Use
Authorisation
Collateral Asset Administration|Get Amount of Claim on Collateral ,
Payment Order|Create Payment Order for Claim on Collateral ,
Corporate Current Account|Set Overdraft Limit , Payment Order|
Create Payment Order for Loan Disbursement , Payment Order|
Create Payment Order for Taxes , Payment Order|Create Payment
Order for Fees and Charges , Correspondence|Inform Customer
about Loan Disbursement , Current Account|Set Overdraft Limit ,
Payment Order|Create Payment Order for Loan Disbursement ,
Payment Order|Create Payment Order for Taxes , Payment Order|
Create Payment Order for Fees and Charges , Customer Workbench|
Inform Customer about Disbursement , Payment Order|Create
Payment Order for Loan Disbursement , Customer Workbench|
Confirm Payment Order to Merchant , Correspondence|Inform
Customer about Disbursement , Payment Order|Create Payment
Order for Taxes , Payment Order|Create Payment Order for Fees and
Charges , Current Account|Set Overdraft Limit , Payment Order|
Create Payment Order for Loan Disbursement , Payment Order|
Create Payment Order for Taxes , Payment Order|Create Payment
Order for Fees and Charges , Correspondence|Inform Customer
about Disbursement

Correspondence|Initiate Dunning Cycle , Credit Card|Put Temporary

Block on Cards , Credit Card|Update Line of Credit , Delinquent
Account Handling|Determine Delinquency Review Actions , Customer
Credit Rating|Update Customer Credit Rating , Delinquent Account
Handling|Perform Pricing Review , Credit Card|Update Interest Rates
, Credit Card|Transfer to Collection , Credit Card|Transfer to
Collection , Document Library|Classify and File Documents ,
Correspondence|Send Reminder to Customer
Correspondence|Send Collection Request and Wait for Result , Card
Collections|Determine Collection Strategy , Credit Card|Update
Collection Location , Card Collections|Record Action and Result , Card
Collections|Record Promise to Pay , Credit Card|Get Outstanding
Balance and Payment Information , Correspondence|Confirm
Payment Terms to Customer , Credit Card|Record Receipt of
Payment , Correspondence|Transfer Claim to External Collection
Agency , Credit Card|Write-off Outstanding Balance , Card
Collections|Start Review of Collection Actions for Card , Card
Collections|Evaluate Broken Promise to Pay , Card Collections|
Negotiate Payment Terms with Customer , Card Collections|Evaluate
Promise to Pay and Payment Terms , Card Collections|Reassess
Collection Strategy , Card Collections|Assess Acount for Write Off
Customer Billing|Retrieve Customer Invoice History , Delinquent
Account Handling|Create Customer Notification , Open Item
Management|Investigate Delinquency Processing
Administration|Conduct Second Appraisal , Collateral Asset
Administration|Approve Collateral , Corporate Loan|Link Collateral to
Corporate Loan , Credit Facility|Provisionally Update Collateral
Allocation , Collateral Asset Administration|Set Up Reporting
Schedule , Correspondence|Get Tax Bills and Payment Details from
Owner , Correspondence|Send Request to Pay to Owner , Collateral
Asset Administration|Monitor Payment , Mortgage Loan|Settle with
Disbursement , Current Account|Put Amount Block on Customer
Account , Payment Order|Create Payment Order for Taxes , Payment
Order|Create Payment Order for Charging Customer , Party
Reference Data Directory|Get Merchant Data , Collateral Asset
Administration|Verify Merchant , Collateral Asset Administration|
Check Make and Type of Loan Object , Customer Workbench|Confirm
Banks Loan Object Data with Merchant , Legal Compliance|Prepare
Fiduciary Acquisition Contract and Title , Document Library|Get
Available Documents , Correspondence|Get Additional Insurance
Documents , Correspondence|Get Confirmation from Insurer of Bank
as Beneficiary , Collateral Asset Administration|Determine Adequacy
of Coverage , Correspondence|Request Insurer to Increase Amount ,
Payment Order|Create Payment Order to Insurer for Additional
Insurance Premium , Payment Order|Create Payment Order for
Charging Customer , Document Library|File Insurance Documents ,
Information Provider Operation|Get Details from Recording Office ,
Correspondence|Get Details of Government Development Planning ,
Mortgage Loan|Adjust Contract Details , Session Dialogue|Get
Collateral Details , Collateral Asset Administration|Review Collateral
Appraisal , Mortgage Loan|Record Collateral Appraisal Results ,
Collateral Asset Administration|Order Collateral Appraisal , Collateral
Asset Administration|Review Collateral Appraisal , Collateral Asset
Administration|Update Terms and Conduct Repricing , Collateral
Asset Administration|Conduct Second Appraisal , Collateral Asset
Administration|Approve Appraisal , Information Provider Operation|
Get Required Information , Customer Workbench|Inform Merchant
on Acceptance and Return Signed Acquisition Agreement

Credit Card Position Keeping|Record Debit Booking for Credit Card

Account , Credit Card Position Keeping|Record Credit Booking for
Intermediate Account , Credit Card Position Keeping|Record Debit
Booking for Credit Card Account , Credit Card Position Keeping|
Record Credit Booking for Intermediate Account , Credit Card
Position Keeping|Record Debit Booking for Intermediate Account ,
Credit Card Position Keeping|Record Credit Booking for Card Account
, Credit Card Position Keeping|Record Debit Booking for Intermediate
Account , Credit Card Position Keeping|Record Credit Booking for
Credit Card Account , Credit Card Position Keeping|Record Debit
Booking for Credit Card Account , Credit Card Position Keeping|
Record Credit Booking for Intermediate Account
Credit Card Transaction Execution|Execute Card Transaction , Credit
Card Transaction Execution|Execute Card Transaction , Credit Card
Transaction Execution|Execute Transaction , Credit Card Transaction
Execution|Execute Cards Transaction , Credit Card Transaction
Execution|Execute Card Transaction

Internal Bank Account|Authorise Credit Booking , Credit Card|

Authorise Debit Booking
Card Authorization|Do Fuzzy Match with Authorised Transactions ,
Card Authorization|Update Pending Transaction Totals , Credit Card
Transaction|Get Transaction Details , Fraud Evaluation|Evaluate
Merchant Fraud Risk , Card Transaction Switch|Request Authorisation
Routing , Card Authorization|Validate Response from Card Network ,
Card Authorization|Evaluate Standin Authorisation , Credit Card|
Retrieve Card Account Status , Issued Device Tracking|Request Card
Device Authentication , Party Authentication|Evaluate Card Holder
Authentication , Credit Card|Retrieve Credit Limit , Customer
Behavior Insights|Request Out of Pattern Spend Analysis , Fraud
Evaluation|Evaluate Fraud Alert Rules, Models and Scanners , Card
Authorization|Compute Open to Buy , Credit Card Transaction|
Retrieve Transaction , Credit Card Transaction|Authorise
Transaction , Credit Card Position Keeping|Get Pending
Authorisations
Debits , Direct Debit|Process Request for Outgoing Direct Debits ,
Issued Device Administration|Retrieve Card Details , Credit Card|
Check Validity of Early Replacement , Issued Device Administration|
Request New Access Token , Customer Credit Rating|Get
Delinquency Status , Credit Card Position Keeping|Get Installment
Transactions since Latest Billing , Credit Card Position Keeping|
Retrieve Unbilled Bookings on Card Account , Credit Card Position
Keeping|Debit Card Account for Interest and Delinquency Fees ,
Credit Card Position Keeping|Credit Intermediate Account for
Interest and Delinquency Fees , Credit Card Position Keeping|Update
Transaction Status to Billed , Financial Accounting|Updatre GL
Accounts for Instalments since Latest Billing , Customer Billing|
Generate Billing Statements , Credit Card|Retrieve Billing Schedule ,
Credit Card|Retrieve Accounts to Be Billed , Credit Card|Calculate
Interest and Delinquency Fees , Credit Card|Update Billed Balances
and Payment Due , Credit Card|Update Payment Due Dates , Credit
Card|Roll Balance Ageing Buckets by 30 Days , Credit Card|Perform
Integrity Checks at Account and Billing Cycle Level , Credit Card|
Generate Billing Messages , Financial Accounting|Update GL Accounts
for Interest and Delinquency Fees , Issued Device Administration|
Retrieve Card Details , Issued Device Administration|Activate Card ,
Customer Behavior Insights|Request Maximum Exposure Limit for
Charge Card , Customer Access Entitlement|Retrieve Usage Limits ,
Issued Device Tracking|Retrieve Card Details , Credit Card|Compute
Available Limit , Credit Card Position Keeping|Retrieve Unbilled
Transactions , Credit Card|Check if Action Is Allowed , Credit Card|
Calculate Available Balance , Credit Card Transaction|Initiate
Transaction for Cards Balance Transfer , Payment Order|Create
Payment Order for Credit Card Balance Transfer , Credit Card
Position Keeping|Retrieve Bookings for This Account , Issued Device
Administration|Retrieve Card , Credit Card|Decide on Renewal ,
Issued Device Administration|Issue Renewal Card , Customer Credit
Rating|Get Delinquency Status , Issued Device Administration|
Retrieve Cards for Renewal
Virtual Account|Calculate Available Balance of From Account , Virtual
Account|Authorise Move of Overdraft Limit between Virtual Account ,
Payment Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Corporate Debit Card Holders on
Cancellation , Issued Device Administration|Cancel Debit Cards of
Virtual Account to be Closed , Direct Debit Mandate|Cancel Direct
Debit Mandates of Account to Be Closed , Payment Order|Create
Payment Order for Fees and Charges , Payment Order|Create
Payment Order for Remaining Balance , Position Keeping|Deactivate
Account , Sales Product Agreement|Update Sales Product Agreement
, Correspondence|Inform Customer , Virtual Account|Cancel Direct
Debits Instructions of Account to be Closed , Virtual Account|Preclose
Virtual Account , Virtual Account|Calculate Interest , Virtual Account|
Close Virtual Account , Payment Order|Create Payment Order for
Interest , Standing Order|Cancel Standijg Orders of Virtual Account
to Be Closed , Position Keeping|Set up Off Balance Sheet Account ,
Payment Order|Create Payment Order for Fees and Charges ,
Customer Products and Services|Add Virtual Account to Customer
List of Products , Correspondence|Send Confirmation of Virtual
Account Opening to Customer , Virtual Account|Complete Virtual
Account Data , Virtual Account|Open Virtual Account , Virtual
Account|Authorise Virtual Account Opening , Sales Product
Agreement|Create Sales Product Agreement , Position Keeping|Set
up Off Balance Sheet Account , Payment Order|Create Payment
Order for Fees and Charges , Correspondence|Inform Customer ,
Virtual Account|Complete Virtual Account Data , Virtual Account|
Authorise Virtual Account Opening , Sales Product Agreement|Create
Sales Product Agreement , Sales Product Agreement|Update Sales
Product Agreement , Payment Order|Create Payment Order for Fees
and Charges
Remove Standing Order , Standing Order|Initiate Standing Order ,
Correspondence|Inform Customer , Customer Products and Services|
Get All Corporate Current Accounts for This Customer , Corporate
Current Account|Update Corporate Current Account for Cancellation ,
Corporate Current Account|Update Corporate Current Account for
New Standing Order , Session Dialogue|Determine if Standing Order
Needs to Be Reconnected to Different Account , Standing Order|
Reconnect Standing Order to Other Account , Standing Order|
Remove Standing Order from This Account , Customer Products and
Services|Update Customer Products for Cancellation of Standing
Order , Corporate Current Account|Update Corporate Current
Account for Cancellation , Current Account|Update Current Account
for Cancellation , Standing Order|Reconnect Standing Order to Other
Account , Party Lifecycle Management|Verify Retail Customer ,
Customer Products and Services|Get All Current Accounts of This
Customer , Session Dialogue|Confirm New Account with Customer ,
Current Account|Update Current Account for Cancellation , Standing
Order|Remove Standing Order , Current Account|Update Current
Account for New Standing Order , Standing Order|Record Standing
Order , Correspondence|Inform Customer , Corporate Current
Account|Update Corporate Current Account for Cancellation ,
Standing Order|Authorise Standing Order , Correspondence|Confirm
Standing Order to Customer , Standing Order|Authorise Standing
Order , Payment Order|Create Payment Order for Fee and Charges ,
Customer Products and Services|Update Customer Products for
Cancellation of Standing Order , Corporate Current Account|Update
Corporate current Account for Cancellation , Session Dialogue|
Determine if Standing Order Needs to Be Reconnected to Different
Account , Standing Order|Reconnect Standing Order to Other
Account , Current Account|Update Current Account for Cancellation ,
Standing Order|Remove Standing Order from This Account ,
Customer Products and Services|Update Customer Products for
Cancellation of Standing Order , Standing Order|Authorise Standing
Order , Correspondence|Confirm Standing Order to Customer
Current Account , Payment Order|Create Payment Order for Fees ,
Payment Order|Create Payment Order for Remaining Balance ,
Position Keeping|Deactivate Closed Account , Correspondence|
Inform Customer on Closing of Current Account , Current Account|
Close Current Account , Current Account|Calculate Accrued Interest ,
Current Account|Remove Account Blocks , Payment Order|Create
Payment Order for Interest , Customer Products and Services|
Remove Current Account from Customer List of Products , Standing
Order|Cancel Standng Orders of Account to Be Closed , Position
Keeping|Get Postings for This Account , Position Keeping|Set up new
account , Issued Device Administration|Issue Debit Card ,
Correspondence|Get Remaining Data from Customer ,
Correspondence|Get Customer Signature , Customer Agreement|
Create Customer Agreement , Correspondence|Inform Customer ,
Sales Product Agreement|Create Sales Product Agreement , Party
Lifecycle Management|Verify Customer Activation , Position Keeping|
Set Up New Account , Sales Product Agreement|Create Sales Product
Agreement , Document Library|File Sales Product Agreement ,
Position Keeping|Set Up New Account , Issued Device
Administration|Issue Internet Access Credentials , Issued Device
Administration|Issue Debit Cards , Guideline Compliance|Verify
Correct Execution of Account Opening Process , Correspondence|
Inform Customer , Payment Order|Create Payment Order for Fees
and Charges , Customer Products and Services|Add Retail Current
Account , Party Lifecycle Management|Verify Completion of Customer
Updates , Standing Order|Cancel Standing Orders of Account to be
Closed , Correspondence|Get Remaining Data from Customer ,
Correspondence|Get Customer Signature , Issued Device
Administration|Issue Debit Card , Correspondence|Inform
Customer , Position Keeping|Set Up New Account , Party Lifecycle
Management|Verify Customer Activation , Customer Agreement|
Create Customer Agreement , Sales Product Agreement|Create Sales
Product Agreement , Position Keeping|Get Bookings for Specified
Type and Period
Sales Product Agreement|Create Sales Product Agreement , Position
Keeping|Set Up New Account , Correspondence|Inform Customer ,
Guideline Compliance|Verify Correct Execution of Savings Account
Opening Process , Payment Order|Create Payment Order for Initial
Funding , Issued Device Administration|Attach Savings Account to
Customer Identification Device , Payment Order|Create Payment
Order for Fees and Charges , Product Directory|Get Operational
Details , Savings Account|Activate Savings Account , Customer
Products and Services|Add Savings Account to Customer List of
Products , Party Lifecycle Management|Verify Completion of
Customer Updates , Sales Product Agreement|Update Sales Product
Agreement , Savings Account|Authorise New Signatory ,
Correspondence|Inform Customer and signatory , Guideline
Compliance|Verify Correct Execition of Signatory Addition Process ,
Issued Device Administration|Remove Savings Account from
Customer Access Cards , Savings Account|Remove Account Blocks ,
Savings Account|Calculate Accrued Interest , Payment Order|Create
Payment Order for Fees and Charges , Payment Order|Create
Payment Order for Remaining Balance , Position Keeping|Deactivate
Closed Account , Correspondence|Inform Customer , Savings
Account|Remove Amount Blocks , Payment Order|Create Payment
Order for Interest , Customer Products and Services|Remove
Savings Account from Customer List of Products , Savings Account|
Process Interest Settlement , Payment Order|Create Payment Order
for Interest Settlement , Savings Account|Process End of Daily
Booking Window , Product Directory|Get Interest Rates , Position
Keeping|Get Postings for This Account with Todays Value Date ,
Savings Account|Calculate Value Balance , Savings Account|Calculate
Todays Interest Amount , Savings Account|Calculate Accrued
Interest Amount , Party Lifecycle Management|Verify Completion of
Customer Updates

Correspondence|Inform Customer on Maturity Options and Wait for

Response , Payment Order|Create Payment Order for Fees and
Charges , Current Account|Delink Deposit Account from Settlement
Account , Position Keeping|Deactivate Closed Account ,
Correspondence|Inform Customer on Closing , Deposit Account|
Process Pending Maturity of Term Deposit , Deposit Account|Close
Term Deposit upon Maturity , Deposit Account|Remove Amount
Blocks and Account Blocks , Deposit Account|Calculate Accrued
Interest , Deposit Account|Authorise Closing of Term Deposit ,
Deposit Account|Delink Accounts from Deposit Account , Payment
Order|Create Payment Order for Principal Amount , Payment Order|
Create Payment Order for Interest , Customer Products and
Services|Remove Term Deposit from Customer List of Products
Accounting|Update GL Accounts , Correspondence|Send Statement
of Full Payback to Customer , Mortgage Loan|Calculate Escrow
Balance , Mortgage Loan|Calculate Pay Off Balance , Document
Services|Prepare Final Settlement Document , Correspondence|Send
Final Settlement Documents to Customer and Notary , Mortgage
Loan|Monitor Incoming Payments , Correspondence|Receive
Settlement Documents from Notary , Document Services|Verify
Correctness of Settlement Documents from Notary , Payment Order|
Create Bank Internal Payment Order to Zero Loan Account ,
Collateral Asset Administration|Release Collateral , Position Keeping|
Deactivate Loan Account , Financial Accounting|Update GL Accounts ,
Correspondence|Send Statement of Full Payback to Customer ,
Regulatory Compliance|Verify Regulatory Compliance , Guideline
Compliance|Verify Correct Execution of Origination Procedure ,
Product Directory|Get Operational Details , Customer Agreement|Get
Customer-specific Conditions , Position Keeping|Set Up Loan Account
, Collateral Asset Administration|Verify Payment of Taxes on Property
, Disbursement|Disburse Mortgage Loan , Information Provider
Operation|Register Loan with External Agencies , Financial
Accounting|Update GL Accounts , Document Library|File Mortgage
Loan Dossier , Mortgage Loan|Prepare Mortgage Loan Agreement ,
Correspondence|Get Customer Signature , Mortgage Loan|Prepare
Mortgage Loan Dossier , Collateral Asset Administration|Record
Collateral Insurance Details , Collateral Asset Administration|Verify
Claims on Collateral , Customer Products and Services|Add Mortgage
Loan to Customer Products , Financial Accounting|Assign Accounting
Unit to Mortgage Process , Regulatory Compliance|Get Mortgage
Loan Disclosure Requirements , Correspondence|Get Additional
Customer Data , Guideline Compliance|Verify Correct Execution of
Application Process , Correspondence|Inform Customer on Status of
Application , Mortgage Loan|Conduct Mortgage Loan Processing ,
Mortgage Loan|Verify Customer Data , Underwriting|Perform
Underwriting for Mortgage Loan , Collateral Asset Administration|
Conduct Flood Search/Title Search
Complete Current Account Data , Corporate Current Account|
Authorise Account Opening , Corporate Current Account|Link Credit
Faciltiy to Corporate Current Account , Sales Product Agreement|
Create Sales Product Agreement , Corporate Current Account|Verify
if NO Final Block , Corporate Current Account|Determine Dynamically
Calculated Available Balance , Corporate Current Account|Authorise
Debit Booking , Position Keeping|Debit Corporate Current Account ,
Legal Compliance|Get Approval , Customer Agreement|Update
Customer Agreement , Correspondence|Get Customer signatures ,
Document Library|File Customer Agreement , Credit Facility|Re-link
Corporate Current Account to other Credit Facility , Customer
Product And Service Eligibility|Update for Changing Account
Ownership , Correspondence|Send Confirmation to Customers ,
Guideline Compliance|Verify Correct Execution of Change of Account
Ownership Process , Corporate Current Account|Authorise Current
Account Change of Ownership , Payment Order|Create Payment
Order for Fees and Charges , Customer Agreement|Update Customer
Agreement , Corporate Current Account|Authorise Change of Current
Account , Party Lifecycle Management|Verify Corporate Customer ,
Corporate Current Account|Accept Direct Debit Mandate and Record
on Debtor's Corporate Current Account , Corporate Current Account|
Verify if NO Final Block , Corporate Current Account|Determine
Dynamically Calculated Available Balance , Corporate Current
Account|Set Booking Status , Position Keeping|Credit Corporate
Current Account , Position Keeping|Update Amount Blocks ,
Corporate Current Account|Authorise Credit Booking , Corporate
Current Account|Convert Pending Blocks into Final Blocks , Position
Keeping|Get Pending Blocks for This Account , Position Keeping|Debit
Corporate Current Account , Position Keeping|Remove Final Block ,
Corporate Current Account|Determine Dynamically Calculated
Available Balance , Position Keeping|Debit Corporate Current Account
, Corporate Current Account|Verify if Pending Block , Product
Directory|Determine Priority of Request for Pending Amount Block ,
Position Keeping|Insert Pending Amount Block into the Block Queue
Disbursement Amount , Disbursement|Disburse Uncollaterised
Consumer Loan , Customer Billing|Raise Demand for Additional
Payment , Customer Workbench|Inform Customer about Demand
Being Raised , Position Keeping|Get Postings for the Specified
Account , Document Library|Classify and File Documents ,
Correspondence|Send Reports to Customer , Consumer Loan|Create
Report , Customer Billing|Set Invoice to Overdue , Open Item
Management|Initiate Open Item Processing , Consumer Loan|Signal
Missed Invoice Payment , Position Keeping|Get Bookings for This
Account , Underwriting|Perform Underwriting for Renewal of
Uncollateralised Consumer Loan , Consumer Loan|Process End of
Daily Booking Window , Customer Billing|Retrieve Related Customer
Billing Data , Consumer Loan|Adjust Payment Stream , Payment
Order|Create Payment Order for Return of Excess Amount ,
Customer Billing|Mark Invoice as Paid , Consumer Loan|Process
Closing of Uncollateralised Consumer Loan , Customer Workbench|
Inform Customer on Approval and Get Customer Signature , Sales
Product Agreement|Update Sales Product Agreement , Consumer
Loan|Renew Uncollateralised Consumer Loan , Disbursement|
Disburse Uncollateralised Consumer Loan , Information Provider
Operation|Register Loan with External Agencies , Financial
Accounting|Update GL Accounts , Consumer Loan|Prepare Loan
Dossier , Document Library|File Loan Dossier , Consumer Loan|
Process End of Daily Booking Window , Customer Billing|Get Related
Billing Data , Consumer Loan|Adjust Future Payments Stream ,
Payment Order|Create Payment Order for Return of Excess Amount ,
Customer Billing|Mark Invoice as Paid , Consumer Loan|Authorise
Credit Booking on Holding Account , Position Keeping|Credit Holding
Account , Customer Billing|Set Loan Installment Invoice to Paid ,
Customer Agreement|Set Agreement to Active , Position Keeping|Set
up Loan Account , Financial Accounting|Set up Consumer Loan ,
Document Library|Issue Final Documents , Correspondence|Send
Final Documents to Customer and Obtain Signature ,
Correspondence|Send Confirmation to Customer
Traded Position Management|Place Deposit in Market , Party
Lifecycle Management|Verify Completion of Customer Updates ,
Product Directory|Retrieve Operational Details , Term Deposit|Link
Current Account to Term Deposit , Current Account|Link Term
Deposit to Current Account , Term Deposit|Authorise Term Deposit ,
Position Keeping|Set Up New Account , Payment Order|Create
Payment Order to Fund Deposit , Product Directory|Get Operational
Details , Legal Compliance|Get Legal Approval , Correspondence|Get
Customer Signature , Document Library|File Sales Product
Agreement , Customer Products and Services|Add Term Deposit
Agreement , Correspondence|Inform Customer , Guideline
Compliance|Verify Correct Execution of Term Deposit Agreement
Opening Process , Term Deposit|Authorise Term Deposit Agreement ,
Party Lifecycle Management|Verify Completion of Customer
Updates , Sales Product Agreement|Create Sales Product
Agreement , Term Deposit|Delink Current Account from Deposit
Account , Current Account|Delink Deposit Account from Settlement
Account , Term Deposit|Link Current Account to Deposit Account ,
Current Account|Link Deposit Account to Current Account ,
Correspondence|Inform Customer , Payment Order|Create Payment
Order for Fees and Interest , Payment Order|Create Payment Order
for Principal Amount , Position Keeping|Deactivate Closed Account ,
Term Deposit|Authorise Closing of Term Deposot , Term Deposit|
Calculate Interest , Term Deposit|Delink Accounts and Credit
Facilties , Term Deposit|Remove Amount Blocks , Credit Facility|
Delink Term Deposit , Correspondence|Inform Customer , Traded
Position Management|Cancel Placed Deposit , Corporate Current
Account|Delink Term Deposit From Settlement Account , Sales
Product Agreement|Update Customer Agreement , Correspondence|
Inform Customer , Product Directory|Retrieve Operational Details ,
Term Deposit|Link Current Account to Term Deposit , Current
Account|Link Term Deposit to Current Account , Term Deposit|
Authorise Term Deposit , Position Keeping|Set Up New Account ,
Payment Order|Create Payment Order to Fund Deposit
Position Keeping|Get Bookings for This Account , Disbursement|
Disburse Merchandising Loan , Correspondence|Get Customer
Signature , Sales Product Agreement|Update Sales Product
Agreement , Collateral Asset Administration|Adjust Fiduciary
Acquisition/Title of Loan Object , Information Provider Operation|
Register Loan Modification with External Agencies , Merchandising
Loan|Update Loan Dossier , Document Library|File Loan Dossier ,
Financial Accounting|Update GL Accounts , Merchandising Loan|
Process Closing of Merchandising Loan , Correspondence|Get
Customer Signature , Sales Product Agreement|Create Sales Product
Agreement , Collateral Asset Administration|Complete Fiduciary
Acquisition and Title of Loan Object , Position Keeping|Set Up Loan
Account , Disbursement|Disburse Merchandising Loan , Information
Provider Operation|Register Loan with External Agencies , Financial
Accounting|Update GL Accounts , Merchandising Loan|Prepare Loan
Dossier , Document Library|File Loan Dossier , Underwriting|Perform
Underwriting for Merchandising Loan , Underwriting|Perform
Underwriting for Merchandising Loan , Customer Workbench|Inform
Customer on Loan Approval and Get Confirmation , Merchandising
Loan|Process Closing of Merchandising Loan
Signature , Information Provider Operation|Get Information for Title
Perfection , Position Keeping|Set Up Corporate Loan Account , Credit
Facility|Link Corporate Loan to Credit Facility , Corporate Loan|Link
Credit Facility to Corporate Loan , Information Provider Operation|
Register Loan with External Agencies , Corporate Treasury|Fund
Loan , Disbursement|Disburse Corporate Loan , Corporate Loan|
Prepare Corporate Loan Dossier , Document Library|File Corporate
Loan Dossier , Customer Products and Services|Add Corporate Loan
to Customer Products , Disbursement|Disburse Corporate Loan ,
Corporate Loan|Retrieve Loan Details , Correspondence|Request
Loan Details from Originating Bank , Corporate Current Account|
Open Escrow Account , Corporate Current Account|Open Reserve
Account , Document Services|Create Payment Instruction and
Welcome Package , Position Keeping|Set Up New Loan Servicing
Account , Financial Accounting|Update GL Accounts , Document
Library|Retrieve Next in Line Financial Statements , Document
Library|Retrieve Previous Financial Information , Credit Risk Models|
Retrieve Applicable Risk Models , Corporate Loan|Analyse Financial
Statements , Correspondence|Get Additional Information from
Borrower , Corporate Loan|Determine Credit Risk for This loan ,
Customer Credit Rating|Update Customer Credit Rating , Corporate
Loan|Update Loan Quality Rating , Corporate Loan|Update Reporting
Data , Party Reference Data Directory|Get Corporate Borrower
Details , Corporate Loan|Get Repayment Details , Collateral Asset
Administration|Get Collateral Details , Corporate Loan|Process End of
Period Reporting to Investor , Corporate Loan|Retrieve End of Period
Outstanding Balance , Corporate Loan|Determine End of Period
Overdue Amount for Corporate Loan , Corporate Loan|Determine
Interest Amount for Reporting Period , Corporate Loan|Determine
Charges for Reporting Period , Corporate Loan|Complete Investor
Reporting Data , Corporate Loan|Determine End of Period Amount to
Be Settled , Document Services|Prepare Investor Report , Payment
Order|Create Payment Order for Trust for End of Period Amount ,
Correspondence|Send Investor Report
Process , Term Deposit|Link Term Deposit to Sweep Service ,
Account Balance Sweeping|Authorise Sweep Service , Customer
Products and Services|Add Sweep Agreement to Customer List of
Products , Product Directory|Get Operational Details , Sales Product
Agreement|Create Sales Product Agreement , Correspondence|Get
Signatures from Requesting Customer and Affiliated Parties ,
Document Library|File Sales Product Agreement , Corporate Current
Account|Link Corporate Current Account to Sweep Service , Payment
Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Customer , Guideline Compliance|Verify
Correct Execution of Sweep Agreement Opening Process , Term
Deposit|Link Term Deposit to Sweep Service , Account Balance
Sweeping|Authorise Sweep Service , Customer Products and
Services|Add Sweep Agreement to Customer List of Products ,
Account Balance Sweeping|Authorise Change of Sweep Sequence ,
Payment Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Customer , Account Balance Sweeping|
Update Sweep Service to Add New Account , Corporate Current
Account|Link Corporate Current Account to Sweep Service , Account
Balance Sweeping|Authorise Change of Sweep Service , Payment
Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Customer , Corporate Current Account|Link
Corporate Current Account to Sweep Service , Term Deposit|Link
Demand Deposit to Sweep Service , Payment Order|Create Payment
Order for Fees and Charges , Account Balance Sweeping|Authorise
Change of Sweep Service , Corporate Current Account|Remove
Corporate Current Account from Sweep service , Term Deposit|
Remove Term Deposit Account from Sweep Service , Payment Order|
Create Payment Order for Fees and Charges , Customer Products
and Services|Remove Sweep Service from Customer List of
Services , Account Balance Sweeping|Calculate Termination Fees ,
Account Balance Sweeping|Authorise Termination of Sweep Service ,
Account Balance Sweeping|Authorise Change of Sweep Sequence ,
Payment Order|Create Payment Order for Fees and Charges

Current Account|Remove Account from Employee Payment Services ,

Customer Workbench|Inform Customer , Payment Order|Initiate
Payment Order , Corporate Current Account|Put Final Block for Total
Amount on Customer Account , Sales Product Agreement|Create
Sales Product Agreement , Correspondence|Get Customer signatures
, Document Library|File Sales Product Agreement , Payment Order|
Create Payment Order for Fees and Charges , Correspondence|
Inform Customer , Employee Payment Services|Authorise Employee
Payment Services Agreement , Payment Order|Initiate Payment
Order , Corporate Current Account|Put Final Block for Total Amount
on Customer Account , Current Account|Remove Account from
Corporate Payroll Services , Correspondence|Inform Customer ,
Party Lifecycle Management|Verify Retail Customer , Current
Account|Open Current Account from Bulk Request , Party Lifecycle
Management|Verify Retail Customer , Current Account|Open Current
Account from Bulk Request
Product Directory|Get Operational Details , Correspondence|Get
Customer Signature , Document Library|File Sales Product
Agreement , Payment Order|Create Payment Order for Fees and
Charges , Correspondence|Inform Customer , Guideline Compliance|
Verify Correct Execution of Notional Pooling Opening Process ,
Notional Pooling|Authorise Notional Pooling Service , Sales Product
Agreement|Create Sales Product Agreement , Customer Products
and Services|Add Pooling Service to Customer List of Products

Credit Facility|Determine Position in Customer Credit Facility

Hierarchy , Credit Facility|Pre-Approve Credit Facility , Sales Product
Agreement|Create Sales Product Agreement , Correspondence|Get
Customer Signature , Document Library|File Sales Product
Agreement , Credit Facility|Authorise Credit Facility , Credit Facility|
Attach Credit Facility in Credit Facility Hierarchy , Payment Order|
Create Payment Order for Fees and Charges , Guideline Compliance|
Verify Correct Execution of Credit Facility Opening Process , Party
Lifecycle Management|Verify Completion of Customer Updates

Direct Debit|Initiate Direct Debit Order , Payment Order|Initiate

Payment Order for Internal Direct Debit , Payment Order|Initiate
Payment Order for Summary Booking on Creditor Account , Payment
Order|Initiate Payment Order , Payment Order|Initiate Payment
Order , Payment Order|Reverse Outgoing Direct Debit Transaction ,
Payment Order|Create Payment Order for Rejection Charges ,
Regulatory Compliance|Check Debtor , Payment Order|Initiate
Payment Order , ACH Fulfillment|Send Direct Debit Message ,
Correspondent Bank|Send Direct Debit Instruction via SWIFT ,
Payment Order|Initiate Payment Order for Refund of Outgoing Direct
Debit , Direct Debit|Initiate Direct Debit Order
Credit Risk Models|Get Credit Facilties Risk Model , Regulatory
Compliance|Conduct Regulatory Compliance Checks , Fraud
Evaluation|Verify Against Fraud Alert Rules Models and Scanners

Correspondence|Inform Debtor Banks , Document Library|File Direct

Debit Mandate Instruction , Correspondence|Inform Debtor Banks ,
Document Library|File Direct Debit Mandate Instruction

Interbank Relationship Management|Get Data of Professional Market

Parties , Suitability Checking|Verify Suitability of Selected
Counterparty , Asset And Liability Management|Request Approval for
Deal , Term Deposit|Monitor Incoming Funds , Guideline Compliance|
Verify Correct Execution of Commercial Paper Issuance Process ,
ECM And DCM|Authorise Commercial Paper Deal , Term Deposit|
Open Term Deposit Account , Corporate Loan|Initiate Corporate Loan
, Payment Order|Create Payment Order to Disburse Funds , Payment
Order|Create Payment Order for Fees and Charges , Interbank
Relationship Management|Get Data of Professional Market Parties ,
Suitability Checking|Verify Suitability of Selected Counterparty ,
Asset And Liability Management|Analyse Risks , Term Deposit|Open
Term Deposit Account , Corporate Loan|Open Loan Account , Term
Deposit|Monitor Incoming Funds , Corporate Loan|Disburse Funds ,
Guideline Compliance|Verify Correct Execution of Commercial Paper
Issuance Process , ECM And DCM|Authorise Commercial Paper Deal ,
Interbank Relationship Management|Get Data of Professional Market
Parties , Suitability Checking|Verify Suitability of Selected
Counterparty , Asset And Liability Management|Analyse Risks ,
Corporate Loan|Open Loan Account , Corporate Loan|Disburse Funds
, ECM And DCM|Authorise Commercial Paper Deal
Credit Card Position Keeping|Record Debit Booking for Credit Card
Account , Credit Card Position Keeping|Record Credit Booking for
Intermediate Account , Credit Card Position Keeping|Record Debit
Booking for Credit Card Account , Credit Card Position Keeping|
Record Credit Booking for Intermediate Account , Credit Card
Position Keeping|Record Debit Booking for Intermediate Account ,
Credit Card Position Keeping|Record Credit Booking for Card Account
, Credit Card Position Keeping|Record Debit Booking for Intermediate
Account , Credit Card Position Keeping|Record Credit Booking for
Credit Card Account , Credit Card Position Keeping|Record Debit
Booking for Credit Card Account , Credit Card Position Keeping|
Record Credit Booking for Intermediate Account

Credit Card Transaction Execution|Execute Card Transaction , Credit

Card Transaction Execution|Execute Card Transaction , Credit Card
Transaction Execution|Execute Transaction , Credit Card Transaction
Execution|Execute Cards Transaction , Credit Card Transaction
Execution|Execute Card Transaction
Internal Bank Account|Authorise Credit Booking , Credit Card|
Authorise Debit Booking
Card Authorization|Do Fuzzy Match with Authorised Transactions ,
Card Authorization|Update Pending Transaction Totals , Credit Card
Transaction|Get Transaction Details , Fraud Evaluation|Evaluate
Merchant Fraud Risk , Card Transaction Switch|Request Authorisation
Routing , Card Authorization|Validate Response from Card Network ,
Card Authorization|Evaluate Standin Authorisation , Credit Card|
Retrieve Card Account Status , Issued Device Tracking|Request Card
Device Authentication , Party Authentication|Evaluate Card Holder
Authentication , Credit Card|Retrieve Credit Limit , Customer
Behavior Insights|Request Out of Pattern Spend Analysis , Fraud
Evaluation|Evaluate Fraud Alert Rules, Models and Scanners , Card
Authorization|Compute Open to Buy , Credit Card Transaction|
Retrieve Transaction , Credit Card Transaction|Authorise
Transaction , Credit Card Position Keeping|Get Pending
Authorisations
Debits , Direct Debit|Process Request for Outgoing Direct Debits ,
Issued Device Administration|Retrieve Card Details , Credit Card|
Check Validity of Early Replacement , Issued Device Administration|
Request New Access Token , Customer Credit Rating|Get
Delinquency Status , Credit Card Position Keeping|Get Installment
Transactions since Latest Billing , Credit Card Position Keeping|
Retrieve Unbilled Bookings on Card Account , Credit Card Position
Keeping|Debit Card Account for Interest and Delinquency Fees ,
Credit Card Position Keeping|Credit Intermediate Account for
Interest and Delinquency Fees , Credit Card Position Keeping|Update
Transaction Status to Billed , Financial Accounting|Updatre GL
Accounts for Instalments since Latest Billing , Customer Billing|
Generate Billing Statements , Credit Card|Retrieve Billing Schedule ,
Credit Card|Retrieve Accounts to Be Billed , Credit Card|Calculate
Interest and Delinquency Fees , Credit Card|Update Billed Balances
and Payment Due , Credit Card|Update Payment Due Dates , Credit
Card|Roll Balance Ageing Buckets by 30 Days , Credit Card|Perform
Integrity Checks at Account and Billing Cycle Level , Credit Card|
Generate Billing Messages , Financial Accounting|Update GL Accounts
for Interest and Delinquency Fees , Issued Device Administration|
Retrieve Card Details , Issued Device Administration|Activate Card ,
Customer Behavior Insights|Request Maximum Exposure Limit for
Charge Card , Customer Access Entitlement|Retrieve Usage Limits ,
Issued Device Tracking|Retrieve Card Details , Credit Card|Compute
Available Limit , Credit Card Position Keeping|Retrieve Unbilled
Transactions , Credit Card|Check if Action Is Allowed , Credit Card|
Calculate Available Balance , Credit Card Transaction|Initiate
Transaction for Cards Balance Transfer , Payment Order|Create
Payment Order for Credit Card Balance Transfer , Credit Card
Position Keeping|Retrieve Bookings for This Account , Issued Device
Administration|Retrieve Card , Credit Card|Decide on Renewal ,
Issued Device Administration|Issue Renewal Card , Customer Credit
Rating|Get Delinquency Status , Issued Device Administration|
Retrieve Cards for Renewal
Securities Position Keeping|Get Transactions for Specified Period ,
Securities Position Keeping|Set Up New Account

Investment Portfolio Planning|Create Investment Plan , Investment

Account|Pre-Open Investment Account , Current Account|Pre-Open
Investment Cash Account , Customer Position|Determine Customer
Position , Party Reference Data Directory|Get Customer Risk Profile ,
Product Matching|Determine Matching Products , Investment
Portfolio Management|Determine Need for New Sales Product , Sales
Product|Create New Sales Product , Investment Portfolio
Management|Discuss Need for New Operational Product , Product
Design|Create New Product , Session Dialogue|Present Product to
Customer , Customer Products and Services|Get Current Products of
This Customer

Product Directory|Provide Pricing Details , Product Expert Sales

Support|Provide Taxation Expertise , Suitability Checking|Verify
Product Suitability , Regulatory Compliance|Verify Regulatory
Compliance , Investment Portfolio Management|Execute Mandate
Financial Market Analysis|Get Market Forecast , Financial Market
Research|Provide Market Information , Investment Account|Get
Performance Data for Specified Period , Financial Market Analysis|Get
Market Forecast , Financial Market Research|Provide Market
Information
Virtual Account|Calculate Available Balance of From Account , Virtual
Account|Authorise Move of Overdraft Limit between Virtual Account ,
Payment Order|Create Payment Order for Fees and Charges ,
Correspondence|Inform Corporate Debit Card Holders on
Cancellation , Issued Device Administration|Cancel Debit Cards of
Virtual Account to be Closed , Direct Debit Mandate|Cancel Direct
Debit Mandates of Account to Be Closed , Payment Order|Create
Payment Order for Fees and Charges , Payment Order|Create
Payment Order for Remaining Balance , Position Keeping|Deactivate
Account , Sales Product Agreement|Update Sales Product Agreement
, Correspondence|Inform Customer , Virtual Account|Cancel Direct
Debits Instructions of Account to be Closed , Virtual Account|Preclose
Virtual Account , Virtual Account|Calculate Interest , Virtual Account|
Close Virtual Account , Payment Order|Create Payment Order for
Interest , Standing Order|Cancel Standijg Orders of Virtual Account
to Be Closed , Position Keeping|Set up Off Balance Sheet Account ,
Payment Order|Create Payment Order for Fees and Charges ,
Customer Products and Services|Add Virtual Account to Customer
List of Products , Correspondence|Send Confirmation of Virtual
Account Opening to Customer , Virtual Account|Complete Virtual
Account Data , Virtual Account|Open Virtual Account , Virtual
Account|Authorise Virtual Account Opening , Sales Product
Agreement|Create Sales Product Agreement , Position Keeping|Set
up Off Balance Sheet Account , Payment Order|Create Payment
Order for Fees and Charges , Correspondence|Inform Customer ,
Virtual Account|Complete Virtual Account Data , Virtual Account|
Authorise Virtual Account Opening , Sales Product Agreement|Create
Sales Product Agreement , Sales Product Agreement|Update Sales
Product Agreement , Payment Order|Create Payment Order for Fees
and Charges
Remove Standing Order , Standing Order|Initiate Standing Order ,
Correspondence|Inform Customer , Customer Products and Services|
Get All Corporate Current Accounts for This Customer , Corporate
Current Account|Update Corporate Current Account for Cancellation ,
Corporate Current Account|Update Corporate Current Account for
New Standing Order , Session Dialogue|Determine if Standing Order
Needs to Be Reconnected to Different Account , Standing Order|
Reconnect Standing Order to Other Account , Standing Order|
Remove Standing Order from This Account , Customer Products and
Services|Update Customer Products for Cancellation of Standing
Order , Corporate Current Account|Update Corporate Current
Account for Cancellation , Current Account|Update Current Account
for Cancellation , Standing Order|Reconnect Standing Order to Other
Account , Party Lifecycle Management|Verify Retail Customer ,
Customer Products and Services|Get All Current Accounts of This
Customer , Session Dialogue|Confirm New Account with Customer ,
Current Account|Update Current Account for Cancellation , Standing
Order|Remove Standing Order , Current Account|Update Current
Account for New Standing Order , Standing Order|Record Standing
Order , Correspondence|Inform Customer , Corporate Current
Account|Update Corporate Current Account for Cancellation ,
Standing Order|Authorise Standing Order , Correspondence|Confirm
Standing Order to Customer , Standing Order|Authorise Standing
Order , Payment Order|Create Payment Order for Fee and Charges ,
Customer Products and Services|Update Customer Products for
Cancellation of Standing Order , Corporate Current Account|Update
Corporate current Account for Cancellation , Session Dialogue|
Determine if Standing Order Needs to Be Reconnected to Different
Account , Standing Order|Reconnect Standing Order to Other
Account , Current Account|Update Current Account for Cancellation ,
Standing Order|Remove Standing Order from This Account ,
Customer Products and Services|Update Customer Products for
Cancellation of Standing Order , Standing Order|Authorise Standing
Order , Correspondence|Confirm Standing Order to Customer
Current Account , Payment Order|Create Payment Order for Fees ,
Payment Order|Create Payment Order for Remaining Balance ,
Position Keeping|Deactivate Closed Account , Correspondence|
Inform Customer on Closing of Current Account , Current Account|
Close Current Account , Current Account|Calculate Accrued Interest ,
Current Account|Remove Account Blocks , Payment Order|Create
Payment Order for Interest , Customer Products and Services|
Remove Current Account from Customer List of Products , Standing
Order|Cancel Standng Orders of Account to Be Closed , Position
Keeping|Get Postings for This Account , Position Keeping|Set up new
account , Issued Device Administration|Issue Debit Card ,
Correspondence|Get Remaining Data from Customer ,
Correspondence|Get Customer Signature , Customer Agreement|
Create Customer Agreement , Correspondence|Inform Customer ,
Sales Product Agreement|Create Sales Product Agreement , Party
Lifecycle Management|Verify Customer Activation , Position Keeping|
Set Up New Account , Sales Product Agreement|Create Sales Product
Agreement , Document Library|File Sales Product Agreement ,
Position Keeping|Set Up New Account , Issued Device
Administration|Issue Internet Access Credentials , Issued Device
Administration|Issue Debit Cards , Guideline Compliance|Verify
Correct Execution of Account Opening Process , Correspondence|
Inform Customer , Payment Order|Create Payment Order for Fees
and Charges , Customer Products and Services|Add Retail Current
Account , Party Lifecycle Management|Verify Completion of Customer
Updates , Standing Order|Cancel Standing Orders of Account to be
Closed , Correspondence|Get Remaining Data from Customer ,
Correspondence|Get Customer Signature , Issued Device
Administration|Issue Debit Card , Correspondence|Inform
Customer , Position Keeping|Set Up New Account , Party Lifecycle
Management|Verify Customer Activation , Customer Agreement|
Create Customer Agreement , Sales Product Agreement|Create Sales
Product Agreement , Position Keeping|Get Bookings for Specified
Type and Period
Sales Product Agreement|Create Sales Product Agreement , Position
Keeping|Set Up New Account , Correspondence|Inform Customer ,
Guideline Compliance|Verify Correct Execution of Savings Account
Opening Process , Payment Order|Create Payment Order for Initial
Funding , Issued Device Administration|Attach Savings Account to
Customer Identification Device , Payment Order|Create Payment
Order for Fees and Charges , Product Directory|Get Operational
Details , Savings Account|Activate Savings Account , Customer
Products and Services|Add Savings Account to Customer List of
Products , Party Lifecycle Management|Verify Completion of
Customer Updates , Sales Product Agreement|Update Sales Product
Agreement , Savings Account|Authorise New Signatory ,
Correspondence|Inform Customer and signatory , Guideline
Compliance|Verify Correct Execition of Signatory Addition Process ,
Issued Device Administration|Remove Savings Account from
Customer Access Cards , Savings Account|Remove Account Blocks ,
Savings Account|Calculate Accrued Interest , Payment Order|Create
Payment Order for Fees and Charges , Payment Order|Create
Payment Order for Remaining Balance , Position Keeping|Deactivate
Closed Account , Correspondence|Inform Customer , Savings
Account|Remove Amount Blocks , Payment Order|Create Payment
Order for Interest , Customer Products and Services|Remove
Savings Account from Customer List of Products , Savings Account|
Process Interest Settlement , Payment Order|Create Payment Order
for Interest Settlement , Savings Account|Process End of Daily
Booking Window , Product Directory|Get Interest Rates , Position
Keeping|Get Postings for This Account with Todays Value Date ,
Savings Account|Calculate Value Balance , Savings Account|Calculate
Todays Interest Amount , Savings Account|Calculate Accrued
Interest Amount , Party Lifecycle Management|Verify Completion of
Customer Updates

Correspondence|Inform Customer on Maturity Options and Wait for

Response , Payment Order|Create Payment Order for Fees and
Charges , Current Account|Delink Deposit Account from Settlement
Account , Position Keeping|Deactivate Closed Account ,
Correspondence|Inform Customer on Closing , Deposit Account|
Process Pending Maturity of Term Deposit , Deposit Account|Close
Term Deposit upon Maturity , Deposit Account|Remove Amount
Blocks and Account Blocks , Deposit Account|Calculate Accrued
Interest , Deposit Account|Authorise Closing of Term Deposit ,
Deposit Account|Delink Accounts from Deposit Account , Payment
Order|Create Payment Order for Principal Amount , Payment Order|
Create Payment Order for Interest , Customer Products and
Services|Remove Term Deposit from Customer List of Products
Accounting|Update GL Accounts , Correspondence|Send Statement
of Full Payback to Customer , Mortgage Loan|Calculate Escrow
Balance , Mortgage Loan|Calculate Pay Off Balance , Document
Services|Prepare Final Settlement Document , Correspondence|Send
Final Settlement Documents to Customer and Notary , Mortgage
Loan|Monitor Incoming Payments , Correspondence|Receive
Settlement Documents from Notary , Document Services|Verify
Correctness of Settlement Documents from Notary , Payment Order|
Create Bank Internal Payment Order to Zero Loan Account ,
Collateral Asset Administration|Release Collateral , Position Keeping|
Deactivate Loan Account , Financial Accounting|Update GL Accounts ,
Correspondence|Send Statement of Full Payback to Customer ,
Regulatory Compliance|Verify Regulatory Compliance , Guideline
Compliance|Verify Correct Execution of Origination Procedure ,
Product Directory|Get Operational Details , Customer Agreement|Get
Customer-specific Conditions , Position Keeping|Set Up Loan Account
, Collateral Asset Administration|Verify Payment of Taxes on Property
, Disbursement|Disburse Mortgage Loan , Information Provider
Operation|Register Loan with External Agencies , Financial
Accounting|Update GL Accounts , Document Library|File Mortgage
Loan Dossier , Mortgage Loan|Prepare Mortgage Loan Agreement ,
Correspondence|Get Customer Signature , Mortgage Loan|Prepare
Mortgage Loan Dossier , Collateral Asset Administration|Record
Collateral Insurance Details , Collateral Asset Administration|Verify
Claims on Collateral , Customer Products and Services|Add Mortgage
Loan to Customer Products , Financial Accounting|Assign Accounting
Unit to Mortgage Process , Regulatory Compliance|Get Mortgage
Loan Disclosure Requirements , Correspondence|Get Additional
Customer Data , Guideline Compliance|Verify Correct Execution of
Application Process , Correspondence|Inform Customer on Status of
Application , Mortgage Loan|Conduct Mortgage Loan Processing ,
Mortgage Loan|Verify Customer Data , Underwriting|Perform
Underwriting for Mortgage Loan , Collateral Asset Administration|
Conduct Flood Search/Title Search
Complete Current Account Data , Corporate Current Account|
Authorise Account Opening , Corporate Current Account|Link Credit
Faciltiy to Corporate Current Account , Sales Product Agreement|
Create Sales Product Agreement , Corporate Current Account|Verify
if NO Final Block , Corporate Current Account|Determine Dynamically
Calculated Available Balance , Corporate Current Account|Authorise
Debit Booking , Position Keeping|Debit Corporate Current Account ,
Legal Compliance|Get Approval , Customer Agreement|Update
Customer Agreement , Correspondence|Get Customer signatures ,
Document Library|File Customer Agreement , Credit Facility|Re-link
Corporate Current Account to other Credit Facility , Customer
Product And Service Eligibility|Update for Changing Account
Ownership , Correspondence|Send Confirmation to Customers ,
Guideline Compliance|Verify Correct Execution of Change of Account
Ownership Process , Corporate Current Account|Authorise Current
Account Change of Ownership , Payment Order|Create Payment
Order for Fees and Charges , Customer Agreement|Update Customer
Agreement , Corporate Current Account|Authorise Change of Current
Account , Party Lifecycle Management|Verify Corporate Customer ,
Corporate Current Account|Accept Direct Debit Mandate and Record
on Debtor's Corporate Current Account , Corporate Current Account|
Verify if NO Final Block , Corporate Current Account|Determine
Dynamically Calculated Available Balance , Corporate Current
Account|Set Booking Status , Position Keeping|Credit Corporate
Current Account , Position Keeping|Update Amount Blocks ,
Corporate Current Account|Authorise Credit Booking , Corporate
Current Account|Convert Pending Blocks into Final Blocks , Position
Keeping|Get Pending Blocks for This Account , Position Keeping|Debit
Corporate Current Account , Position Keeping|Remove Final Block ,
Corporate Current Account|Determine Dynamically Calculated
Available Balance , Position Keeping|Debit Corporate Current Account
, Corporate Current Account|Verify if Pending Block , Product
Directory|Determine Priority of Request for Pending Amount Block ,
Position Keeping|Insert Pending Amount Block into the Block Queue
Disbursement Amount , Disbursement|Disburse Uncollaterised
Consumer Loan , Customer Billing|Raise Demand for Additional
Payment , Customer Workbench|Inform Customer about Demand
Being Raised , Position Keeping|Get Postings for the Specified
Account , Document Library|Classify and File Documents ,
Correspondence|Send Reports to Customer , Consumer Loan|Create
Report , Customer Billing|Set Invoice to Overdue , Open Item
Management|Initiate Open Item Processing , Consumer Loan|Signal
Missed Invoice Payment , Position Keeping|Get Bookings for This
Account , Underwriting|Perform Underwriting for Renewal of
Uncollateralised Consumer Loan , Consumer Loan|Process End of
Daily Booking Window , Customer Billing|Retrieve Related Customer
Billing Data , Consumer Loan|Adjust Payment Stream , Payment
Order|Create Payment Order for Return of Excess Amount ,
Customer Billing|Mark Invoice as Paid , Consumer Loan|Process
Closing of Uncollateralised Consumer Loan , Customer Workbench|
Inform Customer on Approval and Get Customer Signature , Sales
Product Agreement|Update Sales Product Agreement , Consumer
Loan|Renew Uncollateralised Consumer Loan , Disbursement|
Disburse Uncollateralised Consumer Loan , Information Provider
Operation|Register Loan with External Agencies , Financial
Accounting|Update GL Accounts , Consumer Loan|Prepare Loan
Dossier , Document Library|File Loan Dossier , Consumer Loan|
Process End of Daily Booking Window , Customer Billing|Get Related
Billing Data , Consumer Loan|Adjust Future Payments Stream ,
Payment Order|Create Payment Order for Return of Excess Amount ,
Customer Billing|Mark Invoice as Paid , Consumer Loan|Authorise
Credit Booking on Holding Account , Position Keeping|Credit Holding
Account , Customer Billing|Set Loan Installment Invoice to Paid ,
Customer Agreement|Set Agreement to Active , Position Keeping|Set
up Loan Account , Financial Accounting|Set up Consumer Loan ,
Document Library|Issue Final Documents , Correspondence|Send
Final Documents to Customer and Obtain Signature ,
Correspondence|Send Confirmation to Customer
Traded Position Management|Place Deposit in Market , Party
Lifecycle Management|Verify Completion of Customer Updates ,
Product Directory|Retrieve Operational Details , Term Deposit|Link
Current Account to Term Deposit , Current Account|Link Term
Deposit to Current Account , Term Deposit|Authorise Term Deposit ,
Position Keeping|Set Up New Account , Payment Order|Create
Payment Order to Fund Deposit , Product Directory|Get Operational
Details , Legal Compliance|Get Legal Approval , Correspondence|Get
Customer Signature , Document Library|File Sales Product
Agreement , Customer Products and Services|Add Term Deposit
Agreement , Correspondence|Inform Customer , Guideline
Compliance|Verify Correct Execution of Term Deposit Agreement
Opening Process , Term Deposit|Authorise Term Deposit Agreement ,
Party Lifecycle Management|Verify Completion of Customer
Updates , Sales Product Agreement|Create Sales Product
Agreement , Term Deposit|Delink Current Account from Deposit
Account , Current Account|Delink Deposit Account from Settlement
Account , Term Deposit|Link Current Account to Deposit Account ,
Current Account|Link Deposit Account to Current Account ,
Correspondence|Inform Customer , Payment Order|Create Payment
Order for Fees and Interest , Payment Order|Create Payment Order
for Principal Amount , Position Keeping|Deactivate Closed Account ,
Term Deposit|Authorise Closing of Term Deposot , Term Deposit|
Calculate Interest , Term Deposit|Delink Accounts and Credit
Facilties , Term Deposit|Remove Amount Blocks , Credit Facility|
Delink Term Deposit , Correspondence|Inform Customer , Traded
Position Management|Cancel Placed Deposit , Corporate Current
Account|Delink Term Deposit From Settlement Account , Sales
Product Agreement|Update Customer Agreement , Correspondence|
Inform Customer , Product Directory|Retrieve Operational Details ,
Term Deposit|Link Current Account to Term Deposit , Current
Account|Link Term Deposit to Current Account , Term Deposit|
Authorise Term Deposit , Position Keeping|Set Up New Account ,
Payment Order|Create Payment Order to Fund Deposit
Position Keeping|Get Bookings for This Account , Disbursement|
Disburse Merchandising Loan , Correspondence|Get Customer
Signature , Sales Product Agreement|Update Sales Product
Agreement , Collateral Asset Administration|Adjust Fiduciary
Acquisition/Title of Loan Object , Information Provider Operation|
Register Loan Modification with External Agencies , Merchandising
Loan|Update Loan Dossier , Document Library|File Loan Dossier ,
Financial Accounting|Update GL Accounts , Merchandising Loan|
Process Closing of Merchandising Loan , Correspondence|Get
Customer Signature , Sales Product Agreement|Create Sales Product
Agreement , Collateral Asset Administration|Complete Fiduciary
Acquisition and Title of Loan Object , Position Keeping|Set Up Loan
Account , Disbursement|Disburse Merchandising Loan , Information
Provider Operation|Register Loan with External Agencies , Financial
Accounting|Update GL Accounts , Merchandising Loan|Prepare Loan
Dossier , Document Library|File Loan Dossier , Underwriting|Perform
Underwriting for Merchandising Loan , Underwriting|Perform
Underwriting for Merchandising Loan , Customer Workbench|Inform
Customer on Loan Approval and Get Confirmation , Merchandising
Loan|Process Closing of Merchandising Loan
Signature , Information Provider Operation|Get Information for Title
Perfection , Position Keeping|Set Up Corporate Loan Account , Credit
Facility|Link Corporate Loan to Credit Facility , Corporate Loan|Link
Credit Facility to Corporate Loan , Information Provider Operation|
Register Loan with External Agencies , Corporate Treasury|Fund
Loan , Disbursement|Disburse Corporate Loan , Corporate Loan|
Prepare Corporate Loan Dossier , Document Library|File Corporate
Loan Dossier , Customer Products and Services|Add Corporate Loan
to Customer Products , Disbursement|Disburse Corporate Loan ,
Corporate Loan|Retrieve Loan Details , Correspondence|Request
Loan Details from Originating Bank , Corporate Current Account|
Open Escrow Account , Corporate Current Account|Open Reserve
Account , Document Services|Create Payment Instruction and
Welcome Package , Position Keeping|Set Up New Loan Servicing
Account , Financial Accounting|Update GL Accounts , Document
Library|Retrieve Next in Line Financial Statements , Document
Library|Retrieve Previous Financial Information , Credit Risk Models|
Retrieve Applicable Risk Models , Corporate Loan|Analyse Financial
Statements , Correspondence|Get Additional Information from
Borrower , Corporate Loan|Determine Credit Risk for This loan ,
Customer Credit Rating|Update Customer Credit Rating , Corporate
Loan|Update Loan Quality Rating , Corporate Loan|Update Reporting
Data , Party Reference Data Directory|Get Corporate Borrower
Details , Corporate Loan|Get Repayment Details , Collateral Asset
Administration|Get Collateral Details , Corporate Loan|Process End of
Period Reporting to Investor , Corporate Loan|Retrieve End of Period
Outstanding Balance , Corporate Loan|Determine End of Period
Overdue Amount for Corporate Loan , Corporate Loan|Determine
Interest Amount for Reporting Period , Corporate Loan|Determine
Charges for Reporting Period , Corporate Loan|Complete Investor
Reporting Data , Corporate Loan|Determine End of Period Amount to
Be Settled , Document Services|Prepare Investor Report , Payment
Order|Create Payment Order for Trust for End of Period Amount ,
Correspondence|Send Investor Report
Interbank Relationship Management|Get Data of Professional Market
Parties , Suitability Checking|Verify Suitability of Selected
Counterparty , Asset And Liability Management|Request Approval for
Deal , Term Deposit|Monitor Incoming Funds , Guideline Compliance|
Verify Correct Execution of Commercial Paper Issuance Process ,
ECM And DCM|Authorise Commercial Paper Deal , Term Deposit|
Open Term Deposit Account , Corporate Loan|Initiate Corporate Loan
, Payment Order|Create Payment Order to Disburse Funds , Payment
Order|Create Payment Order for Fees and Charges , Interbank
Relationship Management|Get Data of Professional Market Parties ,
Suitability Checking|Verify Suitability of Selected Counterparty ,
Asset And Liability Management|Analyse Risks , Term Deposit|Open
Term Deposit Account , Corporate Loan|Open Loan Account , Term
Deposit|Monitor Incoming Funds , Corporate Loan|Disburse Funds ,
Guideline Compliance|Verify Correct Execution of Commercial Paper
Issuance Process , ECM And DCM|Authorise Commercial Paper Deal ,
Interbank Relationship Management|Get Data of Professional Market
Parties , Suitability Checking|Verify Suitability of Selected
Counterparty , Asset And Liability Management|Analyse Risks ,
Corporate Loan|Open Loan Account , Corporate Loan|Disburse Funds
, ECM And DCM|Authorise Commercial Paper Deal
Administration|Conduct Second Appraisal , Collateral Asset
Administration|Approve Collateral , Corporate Loan|Link Collateral to
Corporate Loan , Credit Facility|Provisionally Update Collateral
Allocation , Collateral Asset Administration|Set Up Reporting
Schedule , Correspondence|Get Tax Bills and Payment Details from
Owner , Correspondence|Send Request to Pay to Owner , Collateral
Asset Administration|Monitor Payment , Mortgage Loan|Settle with
Disbursement , Current Account|Put Amount Block on Customer
Account , Payment Order|Create Payment Order for Taxes , Payment
Order|Create Payment Order for Charging Customer , Party
Reference Data Directory|Get Merchant Data , Collateral Asset
Administration|Verify Merchant , Collateral Asset Administration|
Check Make and Type of Loan Object , Customer Workbench|Confirm
Banks Loan Object Data with Merchant , Legal Compliance|Prepare
Fiduciary Acquisition Contract and Title , Document Library|Get
Available Documents , Correspondence|Get Additional Insurance
Documents , Correspondence|Get Confirmation from Insurer of Bank
as Beneficiary , Collateral Asset Administration|Determine Adequacy
of Coverage , Correspondence|Request Insurer to Increase Amount ,
Payment Order|Create Payment Order to Insurer for Additional
Insurance Premium , Payment Order|Create Payment Order for
Charging Customer , Document Library|File Insurance Documents ,
Information Provider Operation|Get Details from Recording Office ,
Correspondence|Get Details of Government Development Planning ,
Mortgage Loan|Adjust Contract Details , Session Dialogue|Get
Collateral Details , Collateral Asset Administration|Review Collateral
Appraisal , Mortgage Loan|Record Collateral Appraisal Results ,
Collateral Asset Administration|Order Collateral Appraisal , Collateral
Asset Administration|Review Collateral Appraisal , Collateral Asset
Administration|Update Terms and Conduct Repricing , Collateral
Asset Administration|Conduct Second Appraisal , Collateral Asset
Administration|Approve Appraisal , Information Provider Operation|
Get Required Information , Customer Workbench|Inform Merchant
on Acceptance and Return Signed Acquisition Agreement
Correspondence|Send Documents to Borrower
Session Dialogue|Get additional Documents
Payment Initiation|Record Request for Internal Direct Debits ,
Employee Payment Services|Record Instruction for Salary
Payments , Customer Relationship Management|Handle Offer for
Servicing Rights , Employee Payment Services|Record Instruction for
Salary Payments , Corporate Current Account|Process B2B Direct
Debit Mandate Notice from Creditor Bank - Debtor Bank , Payment
Initiation|Record Request for Outgoing Direct Debits , Servicing
Order|Record Request to Open Salary Accounts , Servicing Order|
Record Direct Debit Mandate – Creditor Bank
Market Research|Obtain Competitor Market Data

Market Research|Get Customer Market Data , Market Research|Get

competitor Campaign Data , Market Research|Get Competitor
Campaign Data , Market Research|Get Competitor Campaign Data ,
Market Research|Get Competitor Performance Data , Market
Research|Get Details of Prospects , Competitor Analysis|Get
Performance of Selected Competitors , Market Research|Get Product
Performance Data , Market Research|Get Competitor Campaign Data

Customer Surveys|Get Customer Survey Data

Product Design|Record Change to Operational Product , Sales

Product|Phase Out Sales Product Current Account , Product Quality
Assurance|Execute Product Quality Review , Product Design|Initiate
Product Design Amendment , Product Design|Create New Product ,
Product Design|Create New Sales Product - Bundle , Product Design|
Create New Sales Product Single

Asset Securitization|Securitize Loan Portfolio

Market Risk Models|Get Securitizaton Market Risk Model , Liquidity
Risk Models|Get Liquidity Risk Model , Interbank Relationship
Management|Get Applicable Trustees and Servicers , Corporate
Relationship|Identify B Piece Buyers , Syndicate Management|
Confirm B Piece Buyers , Corporate Loan|Get Future Cash Flow ,
Asset Securitization|Create Preliminary Prospectus , Asset
Securitization|Finalise Bond Structure , Legal Compliance|Get
Approval for Prospectus , Interbank Relationship Management|Get
Banks Eligible for Participating in Distribution , Asset Securitization|
Finalise Internal Marketing Material , Correspondence|Distribute Red
or Draft Prospectus to Investors , Asset Securitization|Market
Securitization , Asset Securitization|Print Black or Final Prospectus ,
Correspondence|Get Signatures of Buyers on Purchase Agreements ,
Corporate Loan|Change Loan Status to Securitized , Asset
Securitization|Close Transaction , Corporate Loan|Get Future Cash
Flow , Asset Securitization|Create Preliminary Prospectus , Asset
Securitization|Finalise Bond Structure , Legal Compliance|Get
Approval for Prospectus , Interbank Relationship Management|Get
Banks Eligible for Participating in Distribution , Asset Securitization|
Finalise Internal Marketing Material , Correspondence|Distribute
Preliminary Prospectus to Investors , Asset Securitization|Market
Securitization , Asset Securitization|Create Final Prospectus ,
Correspondence|Get Signatures of Buyers on Purchase Agreements ,
Financial Accounting|Update GL Accounts , Asset Securitization|Close
Transaction , Corporate Loan|Update Loan Status to Sold , Asset
Securitization|Select Loans for Securitization , Asset Securitization|
Determine Preliminary Deal Structure , Credit Risk Models|Get
Corporate Lending Risk Model , Corporate Loan|Get Loan Details ,
Asset Securitization|Determine Probability of Default , Asset
Securitization|Determine Net Present Vakue , Asset Securitization|
Create Deal Documents , Asset Securitization|Assign Loans to SPV ,
Financial Accounting|Update GL Accounts , Asset Securitization|
Complete Securitization Deal Approval , Asset Securitization|Create
Deal Structure
Corporate Current Account|Get Todays Interest , Booking Execution|
Execute Booking for Debit Interest , Booking Execution|Execute
Booking for Credit Interest , Savings Account|Get Todays Interest ,
Booking Execution|Execute Booking for Credit Interest
Information Provider Operation|Get data for PEP, Sanction and
Adverse Information Checks , Correspondence|Obtain Missing
Information , Legal Entity Directory|Get Details of Related Customers
, Regulatory Compliance|Establish Customer Due Diligence Profile ,
Regulatory Compliance|Perform KYC Evaluation and Signoff ,
Regulatory Compliance|Determine Customer Risk Rating , Customer
Credit Rating|Get Customer Credit Rating , Regulatory Compliance|
Determine Political Exposure , Customer Behavior Insights|Get
Customer Behavioural Insights

Customer Relationship Management|Get Use and Impact of Models

Data , Customer Offer|Get Use and Impact of Models Data , Savings
Account|Get Use and Impact of Models Data , Customer Behavior
Insights|Get Use and Impact of Models Data , Customer Event
History|Get Use and Impact of Models Data
Verify Retail Customer , Lead/Opportunity Management|Retrieve
Lead or Opportunity Details , Product Directory|Retrieve Sales
Support Materials , Party Reference Data Directory|Retrieve
Customer Information , Customer Agreement|Retrieve Customer
Master Agreement , Customer Product And Service Eligibility|Verify
Product Eligibility , Party Reference Data Directory|Get Applicable
Precedents , Customer Offer|Continue Offer Processing , Party
Reference Data Directory|Retrieve Relations with Other Customers ,
Product Directory|Retrieve Standard Conditions , Current Account|
Open Retail Current Account , Party Lifecycle Management|Verify
Retail Customer , Customer Product And Service Eligibility|Get
Products for which Customer Is Eligible , Session Dialogue|Get
Customer Selection , Party Lifecycle Management|Verify Retail
Customer , Regulatory Compliance|Verify Regulatory Compliance ,
Customer Products and Services|Get Current Products , Party
Lifecycle Management|Verify Corporate Customer , Customer
Relationship Management|Conduct Credit Facility Opening Process ,
Customer Products and Services|Get All Products of This Customer ,
Party Lifecycle Management|Verify Retail Customer , Transaction
Authorization|Get Transaction Authorisation , Customer Workbench|
Get Details of Customer , Party Lifecycle Management|Verify Retail
Customer , Product Directory|Get Loan Product Details , Customer
Workbench|Show Standard Conditions and Get Details from
Customer , Customer Offer|Verify Completeness of Borrower and
Loan Details , Customer Workbench|Get Required Customer and
Loan Object Documents , Product Directory|Get Pricing Information ,
Collateral Asset Administration|Prepare Transfer of Ownership and
Title , Customer Workbench|Inform Customer on Rates and
Conditions and Get Confirmation , Merchandising Loan|Generate
Initial Loan , Merchandising Loan|Initiate Merchandising Loan ,
Customer Credit Rating|Get Customer Credit Rating , Document
Services|Verify Correctness of Documents , Party Lifecycle
Management|Execute Customer Onboarding , Consumer Loan|
Initiate Setup
Guideline Compliance|Verify Correct Execution of Corporate Loan
Process , Customer Relationship Management|Adjust Offer ,
Underwriting|Review Conditions , Internal Audit|Conduct
Underwriting Audit , Underwriting|Decide on Loan , Customer
Position|Get Overall Customer Position , Customer Credit Rating|Get
Customer Credit Score , Collateral Asset Administration|Get
Collateral Risk , Credit Risk Models|Get Mortgage Lending Risk Model
, Regulatory Compliance|Conduct Regulatory Compliance Checks ,
Fraud Evaluation|Verify Against Fraud Alert Rules, Models and
Scanners , Guideline Compliance|Verify Correct Execution of the
Mortgage Loan Process , Internal Audit|Conduct Underwriting Audit ,
Underwriting|Review and Add Conditions , Underwriting|Review
Conditions , Underwriting|Decide on Loan Approval , Underwriting|
Conduct Second Review , Underwriting|Adjust Offer , Underwriting|
Review and Add Conditions , Customer Position|Get Overall
Customer Position , Customer Credit Rating|Get Customer Credit
Score , Consumer Loan|Get Repayment Details of Loan to Be
Renewed , Credit Risk Models|Get Uncollateralised Consumer
Lending Risk Model , Regulatory Compliance|Verify Regulatory
Compliance , Fraud Evaluation|Verify Against Fraud Alert Rules
Models and Scanners , Guideline Compliance|Verify Correct
Execution of Uncollateralised Consumer Loan Process , Underwriting|
Adjust Offer , Underwriting|Review Conditions , Underwriting|Decide
on Loan , Underwriting|Review and Add Conditions , Customer
Position|Get Overall Customer Position , Customer Credit Rating|Get
Customer Credit Score , Collateral Asset Administration|Get Fiduciary
Ownership Risk , Credit Risk Models|Get Merchandising Lending Risk
Model , Regulatory Compliance|Verify if Regulatory Compliance
Checks Completed , Fraud Evaluation|Verify Against Fraud Alert
Rules Models and Scanners , Guideline Compliance|Verify Correct
Execution of Merchandising Loan Process , Underwriting|Adjust
Offer , Underwriting|Review Conditions , Underwriting|Decide on
Loan Approval , Internal Audit|Conduct Underwriting Audit ,
Underwriting|Conduct Second Review

Prospect Campaign Execution|Select Suitable Campaign , Prospect

Campaign Design|Get Prospect Campaign Details , Market Analysis|
Get List of Prospects , Prospect Campaign Execution|Prepare
Mailshot , Correspondence|Send Messages and Capture Responses ,
Party Lifecycle Management|Record New Prospects , Prospect
Campaign Design|Update Campaign Version Statistics
Sales Product|Determine Sales Product Validity , Sales Product|
Determine Sales Product Version , Product Directory|Retrieve Details
of Selected Sales Product , Product Directory|Update Product
Directory , Current Account|Get Instances of This Product That Are
Still Active , Product Directory|Update Product Directory , Sales
Product|Set Product Status to Phased Out , Sales Product|Terminate
Sales Product
Management|Perform Retail Customer Due Diligence Assessment ,
Party Lifecycle Management|Assess Retail Customer , Party Lifecycle
Management|Issue Customer Number , Party Lifecycle Management|
Determine Need for Assessmenmt , Party Reference Data Directory|
Retrieve Customer Data , Party Reference Data Directory|Activate
Party , Location Data Management|Get Location Data for
Verification , Regulatory Compliance|Evaluate Regulatory KYC
Checks , Document Library|Verify Validity of Submitted Documents ,
Correspondence|Get Missing Documents from Customer , Issued
Device Administration|Issue Customer Passwords and Tokens ,
Customer Agreement|Initiate Customer Agreement , Party Reference
Data Directory|Get Customer Status , Legal Entity Directory|Retrieve
Legal Entity Structure , Legal Entity Directory|Record Mandatory
Legal Entity Data , Legal Entity Directory|Update Legal Entity
Structure , Party Lifecycle Management|Perform Customer Due
Diligence Assessment , Regulatory Compliance|Perform Regulatory
KYC Analysis , Party Lifecycle Management|Perform 4-Eye Check ,
Guideline Compliance|Evaluate Customer Due Diligence Assessment ,
Party Lifecycle Management|Sign Off on Customer Due Diligence
Assessment , Party Reference Data Directory|Retrieve Reference
Data , Party Reference Data Directory|Record Mandatory Data ,
Party Reference Data Directory|Update Regulatory KYC Data , Party
Lifecycle Management|Perform other Regulatory Assessments , Party
Lifecycle Management|Verify Completeness of Application ,
Document Library|Request Document Verification , Legal Entity
Directory|Retrieve Customer Data , Legal Entity Directory|Activate
Party , Location Data Management|Get Location Data for
Verification , Regulatory Compliance|Evaluate Regulatory KYC
Checks , Party Lifecycle Management|Perform Customer Due
Diligence Assessment , Customer Credit Rating|Retrieve Credit
Rating Assessment , Session Dialogue|Obtain and Verify Signature ,
Legal Entity Directory|Record Customer , Customer Agreement|
Initiate Customer Agreement , Document Library|File Customer
Agreement

Product Directory|Get Investment Products

Lead/Opportunity Management|Create Opportunity , Customer

Campaign Execution|Select Suitable Campaign , Customer Campaign
Design|Get Customer Campaign Details , Customer Relationship
Management|Obtain Target Customers and Profiles , Customer
Campaign Execution|Shortlist Opportunities , Lead/Opportunity
Management|Record New Opportunities , Customer Profile|Update
Customer Indicator , Customer Campaign Design|Obtain Campaign
Details , Customer Relationship Management|Get Customers
Matching Campaign Criteria , Lead/Opportunity Management|Capture
Lead for Processing , Customer Profile|Set to Eligible for Campaign
Product Directory|Get Information on Sales Products Available for
Launch , Product Deployment|Initiate Sales Product Launch , Sales
Planning|Plan Sales Product Launch

Issued Device Administration|Get Customer Password and Device

ID , Issued Device Administration|Get Customer Password and
Device ID , Issued Device Administration|Get Customer Password
and Device ID , Issued Device Administration|Get Customer
Password and Device ID , Issued Device Administration|Get
Additional Authentication Requirements
Servicing Event History|Get Servicing History Report , Servicing
Activity Analysis|Analyse Servicing Activity for Recurring Issues ,
Product Design|Retrieve Product Servicing Guidelines , Management
Manual|Update Procedural Guidelines
Fraud Evaluation|Initiate Fraud Analysis , Transaction Authorization|
Decline Authorisation
Workbench|Get Requested Service from Customer , Payment
Initiation|Handle Request to Cancel Credit Transfer Standing
Standing Order , Payment Initiation|Record Request for Internal
Credit Transfer , Servicing Order|Record Request to Change Term
Deposit Agreement Conditions , Payment Initiation|Handle Request
for Refund of Incoming Direct Debit , Customer Workbench|Get
Requested Service from Customer , Servicing Order|Handle request
to Change Virtual Account Ownership , Customer Relationship
Management|Handle Request for Investment Product Selection ,
Customer Workbench|Get Requested Service from Customer ,
Servicing Order|Record Request to Terminate Sweep Agreement ,
Customer Products and Services|Get All Products of This Customer ,
Customer Workbench|Get Requested Service from Customer ,
Servicing Order|Handle Request to Open Term Deposit under Term
Deposit Agreement , Payment Initiation|Record Request to Establish
Credit Transfer Standing Order , Customer Workbench|Get Customer
Request , Transaction Authorization|Request Transaction
Authorisation , Current Account|Get Available Balance , Session
Dialogue|Continue Servicing Session , Customer Workbench|Get
Requested Service from Customer , Servicing Order|Record Request
to Open Salary Accounts , Customer Workbench|Get Requested
Service from Customer/TPP , Customer Offer|Record Request for
Merchandising Loan , Customer Workbench|Get Requested Service
from Customer , Servicing Order|Record Request to Change Sweep
Sequence , Customer Workbench|Get Requested Service from
Customer , Servicing Order|Handle Customer Complaint , Customer
Workbench|Get Requested Service from Customer , Servicing Order|
Record request for High Volume Account Opening , Payment
Initiation|Record Request for Payment Order , Customer Relationship
Management|Handle Request to Change Account Ownership ,
Payment Initiation|Record Request for Payment Order , Payment
Initiation|Record Request for Payment Order , Payment Initiation|
Record Request to Cancel Payment Order , Payment Initiation|
Record Request for Payment Order
Servicing Dialogue , Party Authentication|Authenticate Customer ,
Point of Service|Initiate Servicing Session , Point of Service|Initiate
Servicing Dialogue , Point of Service|Initiate Servicing Dialogue ,
Contact Routing|Initiate Outbound Contact Session , Point of
Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing Dialogue , Channel Activity History|Update Channel Activity
History , Point of Service|Initiate Servicing Dialogue , Point of
Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing Dialogue , Point of Service|Initiate Servicing Dialogue ,
Point of Service|Initiate Servicing Dialogue , Contact Routing|Initiate
Self Service Session , Contact Routing|Initiate Assisted Service
Session , Customer Workbench|Get Customer Details , Party
Authentication|Authenticate Customer , Channel Activity History|Get
Recent Customer Activity , Point of Service|Get Confirmation of Bot
or Human , Contact Handler|Handle Out of Pattern Warning , Point of
Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing dialogue , Customer Workbench|Get Customer Details ,
Party Reference Data Directory|Retrieve Customer Data , Customer
Workbench|Get Customer Password and Device ID , Party
Authentication|Verify Password and Device ID , Point of Service|
Initiate Servicing Dialogue , Point of Service|Initiate Servicing
Dialogue , Point of Service|Initiate Servicing Dialogue , Point of
Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing Dialogue , Point of Service|Initiate Servicing Dialogue ,
Party Authentication|Verify Additional Authentication Details ,
Contact Handler|Increase Authenticated Level , Point of Service|
Initiate Servicing Session , Point of Service|Initiate Servicing
Dialogue , Point of Service|Initiate Servicing Dialogue , Point of
Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing Dialogue , Point of Service|Initiate Servicing Dialogue ,
Point of Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing Dialogue , Point of Service|Initiate Servicing Dialogue ,
Point of Service|Initiate Servicing Dialogue , Point of Service|Initiate
Servicing Dialogue , Point of Service|Initiate Servicing Dialogue
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Contact Request , eBranch Operations|Handle
Service Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Contact
Request , eBranch Operations|Handle Service Request from
Customer , eBranch Operations|Handle Service Request from
Customer , eBranch Operations|Handle Contact Request , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Service Request from Bank Party , eBranch
Operations|Handle Service Request from Customer , eBranch
Operations|Handle Contact Request , eBranch Operations|Handle
Service Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer/TPP , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer , eBranch Operations|Handle Service
Request from Customer
Contact , Session Dialogue|Handle Customer Contact , Session
Dialogue|Handle Customer Contact , Session Dialogue|Handle
Customer Contact , Session Dialogue|Initiate Assisted Servicing
Session , Session Dialogue|Handle Customer Contact , Session
Dialogue|Handle Customer Contact , Lead/Opportunity Management|
Get Details of Available Opportunity , Advanced Voice Services
Operations|Obtain Outbound Connection , Point of Service|Initiate
Customer Contact , Session Dialogue|Handle Customer Contact ,
Session Dialogue|Handle TPP Servicing Dialogue , Session Dialogue|
Handle Customer Contact , Session Dialogue|Handle Customer
Contact , Servicing Event History|Record servicing event , Session
Dialogue|Handle Customer Contact , Session Dialogue|Handle
Customer Contact , Session Dialogue|Handle Customer Contact ,
Session Dialogue|Handle Customer Contact , Contact Center
Operations|Record New Representative , Session Dialogue|Handle
Customer Contact , Session Dialogue|Handle Customer Contact ,
Session Dialogue|Handle Customer Contact , Session Dialogue|
Handle Customer Contact , Session Dialogue|Handle Customer
Contact , Session Dialogue|Handle Customer Contact , Session
Dialogue|Handle Customer Contact , Session Dialogue|Handle
Customer Contact , Session Dialogue|Handle Customer Contact ,
Session Dialogue|Handle Customer Contact , Session Dialogue|
Handle Customer Contact , Session Dialogue|Handle Bank Party
Contact , Session Dialogue|Handle Customer Contact , Session
Dialogue|Initiate Assisted Servicing Session , Session Dialogue|
Handle Customer Contact , Session Dialogue|Handle Customer
Contact , Session Dialogue|Handle Customer Contact , Session
Dialogue|Handle Customer Contact , Session Dialogue|Handle
Customer Contact , Session Dialogue|Handle Customer contact ,
Session Dialogue|Complete Servicing Dialogue , Session Dialogue|
Handle Customer Contact , Session Dialogue|Handle Customer/TPP
Contact , Session Dialogue|Handle Customer Contact , Session
Dialogue|Handle Customer Contact , Session Dialogue|Handle
Customer Contact

Point of Service|Initiate Self Service Dialogue , Point of Service|

Initiate Servicing Dialogue , Point of Service|Initiate Servicing
Dialogue , Point of Service|Initiate Servicing Dialogue
Debits , Transaction Authorization|Get Transaction Authorisation ,
Customer Workbench|Get Credit Transfer Instruction , Payment
Initiation|Enrich Credit Transfer , Payment Initiation|Conduct
Duplicate Check , Customer Workbench|Get Customer Confirmation ,
Payment Order|Initiate Outgoing Credit Transfer , Payment Order|
Execute Payment Order , Transaction Authorization|Get Transaction
Authorisation , Customer Workbench|Get Customer Signature ,
Customer Products and Services|Get Corporate Current Accounts of
This Customer , Customer Workbench|Show Corporate Current
Accounts and Select Account for Standing Order , Corporate Current
Account|Retrieve Details , Customer Workbench|Get Details of
Customer Request , Corporate Current Account|Record Standing
Order for This Account , Customer Workbench|Confirm Standing
Order , Regulatory Compliance|Conduct AML Check on Beneficiary ,
Information Provider Operation|Verify Beneficiary Account ,
Transaction Authorization|Get Transaction Authorisation , Customer
Workbench|Have Customer Select Standing Order to be Cancelled ,
Standing Order|Cancel Standing Order , Customer Workbench|
Confirm Cancellation of Standing Order , Customer Products and
Services|Get Corporate Current Accounts of This Customer ,
Standing Order|Get Standing Orders , Payment Order|Execute
Payment Order , Payment Order|Initiate Payment Order , Party
Lifecycle Management|Verify Corporate Customer , Regulatory
Compliance|Conduct AML Check on Beneficiary , Customer Products
and Services|Get Corporate Current Accounts of This Customer ,
Corporate Current Account|Record Standing Order for This Account ,
Session Dialogue|Select Account for Standing Order , Information
Provider Operation|Check Beneficiary Account , Payment Order|
Execute Payment Order , Customer Agreement|Verify Direct Debit
Agreement , Direct Debit|Handle Request for Internal Direct Debits ,
Payment Order|Initiate Payment Order , Payment Order|Initiate
Payment Order , Payment Order|Cancel Payment Order , Payment
Initiation|Enrich Credit Transfer , Payment Initiation|Conduct Dedup
Check , Payment Order|Initiate Outgoing Credit Transfer
Term Deposit Agreement Details , Customer Workbench|Get Details
of Customer Request , Product Directory|Retrieve Interest Rates for
Term Deposit , Current Account|Retrieve Current Accounts of This
Customer , Customer Workbench|Agree Conditions with Customer ,
Term Deposit|Open Term Deposit , Transaction Authorization|Get
Transaction Authorisation , Customer Workbench|Get Details of
Customer Request , Employee Payment Services|Open Salary
Accounts , Servicing Order|Verify Syntax and Semantics , Servicing
Order|Perform Dedup Check , Transaction Authorization|Get
Transaction Authorisation , Party Lifecycle Management|Verify
Corporate Customer , Customer Workbench|Show Sweep Sequence
to Customer and Get Requested Change , Customer Workbench|
Confirm Sweep Update to Customer , Account Balance Sweeping|Get
Sweep Details and Sequence , Account Balance Sweeping|Change
Sweep Sequence , Transaction Authorization|Get Transaction
Authorisation , Customer Workbench|Get Details of Customer
Complaint , Customer Case|Handle Customer Case , Customer
Workbench|Inform Customer on Case Resolution , Customer
Products and Services|Get Accounts of This Customer , Transaction
Authorization|Get Transaction Authorisation , Party Lifecycle
Management|Verify Corporate Customer , Customer Workbench|
Show Product Options and Get Customer Choice , Product Directory|
Get Standard Conditions , Customer Agreement|Get Customer
Specific Conditions , Customer Workbench|Agree Conditions with
Customer , Product Directory|Get Template for High Volume Account
Opening , Customer Workbench|Record Details of Accounts to Be
Opened , Corporate Current Account|Preopen Corporate Current
Account , Customer Workbench|Provide Provisional Details to
Customer and Get Confirmation , Corporate Current Account|Open
Corporate Current Account , Servicing Order|Check Completeness of
Current Account Applications , Product Directory|Get Criteria for
Completeness Check , Customer Products and Services|Get All
Products of This Customer , Document Services|Check Correctness
of Supporting Documents
Corporate Current Account|Get Amount Block Details , Corporate
Current Account|Remove Amount Block , Card Case|Initiate Card
Case for Chargebacks , Savings Account|Get Details of Charge
Transactions for This Account , Customer Case|Determine
Acceptability of Customer Complaint , Payment Order|Create
Corrective Payment Transaction , Customer Case|Finalise Customer
Case Resolution , Credit Card|Retrieve Card Account and Status ,
Correspondence|Inform Customer of Card Case Status , Customer
Case|Record Case and Identify Dispute Type , Customer Case|
Determine Workflow , Customer Case|Review and Close Charge
Transaction Dispute Case , Customer Case|Investigate and Rectify
Operational Errors , Credit Card Transaction|Retrieve Disputed
Transaction Details , Credit Card Transaction|Create Adjustment
Transaction , Current Account|Get Details of Charge Transactions for
This Acount , Product Directory|Get Product Case Guidelines ,
Customer Agreement|Get Customer Dispute Thresholds , Customer
Workbench|Confirm Involved Bookings with Customer , Customer
Event History|Get Customer History , Customer Behavior Insights|
Get Propensity to Dispute Transactions , Customer Case|Determine
Acceptability of Customer Complaint , Payment Order|Create
Corrective Payment Transaction , Customer Case|Close Customer
Case

Merchant Acquiring Facility|Retrieve Merchant Characteristics ,

Correspondence|Send Request for Charge Support to Merchant and
Wait for Response , Document Library|File Merchant Charge Support
Documents , Card Case|Validate Merchant and Charge Details , Card
Case|Determine Workflow for Chargeback Case , Card Network
Participant Facility|Get Card Network Policies , Card Network
Participant Facility|Get Acquirer Institution Policies , Financial
Gateway|Send Response to Issuer , Credit Card Transaction|Retrieve
Card Transactions , Credit Card|Retrieve Charge Details - Billed and
Unbilled , Card Clearing|Retrieve Information about Card Transaction
, Card Case|Determine if Chargeback Process Is to Be Initiated ,
Card Case|Analyse Request for Information Response ,
Correspondence|Send Response to Customer and Request Artefact ,
Card Clearing|Initiate Chargeback , Card Network Participant Facility|
Get Issuer Policies , Card Network Participant Facility|Get Card
Network Policies , Credit Card Transaction|Retrieve Transaction ,
Correspondence|Inform Merchant of Chargeback , Card Case|
Analyse Request for Information Response , Card Case|Analyse and
Close Card Chargeback Case , Card Network Participant Facility|Get
Card Case Policies , Financial Gateway|Send Response to Issuer ,
Payment Order|Create Payment Order to Charge Merchant Account
Market Research|Get Detailed Market Data

Customer Campaign Design|Design Customer Campaign

Enhancements , Customer Campaign Execution|Initiate Internal
Campaign , Customer Campaign Execution|Authorise New Campaign

Market Research|Get Detailed Competitor Campaign Data

Market Research|Get Detailed Competitor Campaign Data

Initiate Internal Campaign Portfolio Performance Review , Segment
Direction|Get Segment Performance by Customer and Product ,
Customer Campaign Management|Get Customer Campaign
Performance , Customer Campaign Design|Get Customer Campaign
Version Data , Market Analysis|Conduct Comparative Market Analysis
, Business Development|Analyse Internal Campaign Portfolio
Performance , Business Development|Initiate Internal Campaign
Development , Segment Direction|Get Segment Performance by
Customer and Product , Market Analysis|Conduct Comparative
Market Analysis , Customer Campaign Management|Develop Internal
Customer Campaign , Business Development|Assess Internal
Campaign Enhancements , Business Development|Initiate
Development of Advertising Campaign , Segment Direction|Get
Segment Performance by Customer and Product , Market Analysis|
Conduct Comparative Market Analysis , Advertising|Develop
Advertising Campaign Outline , Business Development|Review
Advertising Campaign , Business Development|Review Competitive
Performance , Segment Direction|Get Performance Summary by
Customer and Product Segment , Market Analysis|Analyse
Competitor Performance , Business Development|Compare Internal
and Competitor Performance , Advertising|Initiate Advertising
Campaign , Business Development|Initiate Product Performance
Review , Segment Direction|Get Product Performance Goals and
Profitability , Product Portfolio|Perform Product Profitability
Performance Analysis , Deposit Account|Get Product Activity Report ,
Market Analysis|Perform Market Analysis for Selected Products ,
Business Development|Review Product Portfolio Performance ,
Business Development|Initiate External Campaign Portfolio
Performance Review , Segment Direction|Get Segment Performance
by Customer and Product , Prospect Campaign Management|Get
Prospect Campaign Performance , Prospect Campaign Design|Get
Prospect Campaign Version Data , Market Analysis|Conduct
Comparative Market Analysis , Business Development|Analyse
External Campaign Portfolio Performance
Account|Remove Account Block , Customer Relationship
Management|Process Bank Internal Instruction to Unblock Corporate
Current Account , Party Lifecycle Management|Verify Private Banking
Customer , Product Directory|Get Available Products , Session
Dialogue|Inform Customer on Investment Products and Charges ,
Customer Credit Rating|Get Customer Credit Score , Customer
Position|Determine Consolidated Position , Customer Product And
Service Eligibility|Get Products for Which Customer Is Eligible ,
Product Directory|Get Product Terms and Conditions , Customer
Agreement|Get Customer Terms and Conditions , Customer
Relationship Management|Prepare Offer , Session Dialogue|Agree
Conditions with Customer , Investment Portfolio Planning|Update
Investment Plan , Customer Behavior Insights|Retrieve Insights ,
Party Lifecycle Management|Verify Corporate Customer , Legal Entity
Directory|Get Related Customers , Customer Product And Service
Eligibility|Get All Products of This Customer , Customer Credit
Rating|Verify Credit Rating of Issuing Customer , ECM And DCM|
Support Issuance of Commercial Paper , Customer Relationship
Management|Verify Correctneww of Commercial Paper Documents ,
ECM And DCM|Support Issuance of Commercial Paper , Customer
Relationship Management|Verify Correctneww of Commercial Paper
Documents , Party Lifecycle Management|Verify Corporate
Customer , Party Lifecycle Management|Verify Corporate Customer ,
Legal Entity Directory|Get Related Customers , Customer Product
And Service Eligibility|Get All Products of This Customer , Legal
Compliance|Verify Legal Compliance of Changing Corporate Current
Account Ownership , Corporate Current Account|Change Ownership
of Corporate Current Account , Customer Product And Service
Eligibility|Get All Products of This Customer , Customer Agreement|
Get Customer Preferential Rates , Corporate Current Account|Set
New Preferential Rates , Customer Relationship Management|
Determine Acceptabioity of Rate Revision Request , Customer
Relationship Management|Determine Acceptabioity of Rate Revision
Request
Corporate Current Account|Process Request for Amount Block ,
Corporate Current Account|Process Request for Amount Block
Product Matching|Get Matching Products , Product Matching|Conduct
Product Matching , Customer Product And Service Eligibility|Review
Suitability of Proposed Additions
Customer Event History|Retrieve Customer History , Customer
Profile|Update Customer Profile , Customer Event History|Retrieve
Customer History , Party Reference Data Directory|Update Customer
Data , Customer Relationship Management|Provide Customer
Relationship Activity Summary , Savings Account|Provide Product
Activity Report , Customer Event History|Provide Customer Activity
and Event History , Channel Activity History|Provide Customer
Channel and Device Activity Report , Market Research|Provide
Customer Market Research and Social Network Details , Customer
Products and Services|Provide Customer Product and Service Usage
Contact Handler|Start Contact Session , Contact Handler|Start
Contact Session , Contact Handler|Start Contact Session , Contact
Handler|Start Contact Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Session , Contact Handler|Start Contact Session ,
Contact Handler|Start Contact Setup Session , Contact Handler|Start
Contact Session , Contact Handler|Start Contact Session , Contact
Handler|Start Contact Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Setup Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Session , Contact Handler|Start Contact Session ,
Contact Handler|Start Contact Session , Contact Handler|Start
Contact Session , Contact Handler|Start Contact Session , Contact
Handler|Start Contact Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Session , Contact Handler|Start Contact Session ,
Contact Handler|Start Contact Session , Contact Handler|Start
Contact Session , Contact Handler|Start Contact Session , Contact
Handler|Start Contact Setup Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Setup Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Session , Contact Handler|Start Contact Session ,
Contact Handler|Start Contact Session , Contact Handler|Start
Contact Session , Contact Handler|Start Contact Session , Contact
Handler|Start Contact Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session , Contact Handler|
Start Contact Session , Contact Handler|Start Contact Session ,
Contact Handler|Start Contact Session , Contact Handler|Start
Contact Session , Contact Handler|Start Contact Session , Contact
Handler|Start Contact Session , Contact Handler|Start Contact
Session , Contact Handler|Start Contact Session
ATM Network Operations|Create Report on Network Activity , Branch
Currency Management|Update ATM Float

Card Terminal Administration|Retrieve Terminal Characteristics ,

Merchant Acquiring Facility|Retrieve Merchant Characteristics , Card
Authorization|Request Authorisation , Card Terminal Operation|
Validate Terminal , Card Terminal Operation|Validate Merchant ,
Card Terminal Operation|Validate Request for Transaction , Card
Terminal Operation|Capture Transaction , Credit Card Transaction|
Create Transaction Pending for Authorisation

Branch Location Operations|Get Performance Details

Servicing Activity Analysis|Get Details of Product Servicing Activity ,
Servicing Event History|Get Details of Product Servicing History ,
Contact Routing|Update Available Servicing Positions , Advanced
Voice Services Management|Provide PBX and Voice Activity Details ,
Servicing Activity Analysis|Provide Servicing Activity Details

Product Inventory Distribution|Retrieve Product Material Distribution

Branch Location Operations|Initiate Daily Close of Operations , Point
of Service|Get EOD Cash Balances and Outlook , Central Cash
Handling|Prepare Receiving and Handing Over of Cash at Branches
based on Consolidated Balances and Outlooks , Point of Service|
Perform Receiving and Handing Over Cash
Contact Handler|Initiate Outbound Phone Connection , Contact
Handler|Handle Failed Self Service Application , Contact Handler|
Initiate Outbound Phone Connection

Branch Location Operations|Perform Receiving and Handing Over

Cash , Servicing Event History|Record Delivery and Receipt of Cash

Contact Center Operations|Create Report on Product Service

Activity , Contact Center Operations|Create Report on Call Centre
Wait Time , Contact Center Operations|Reassign CSR According to
Contact Load
Channel Activity Analysis|Create Report of Channel Activity ,
Customer Campaign Design|Develop Online Upsell Campaign
Branch Location Management|Determine Branch Location
Performance , Prospect Campaign Management|Develop Brochure
Campaign

Contact Center Management|Provide Report on Product Service

Activity
Approve Planned Changes on Product Level , Product Design|Approve
Planned Changes on Sales Product Agreement Level , Sales Product
Agreement|Get Details of Sales Product Agreement , Financial
Accounting|Update GL Accounts and Reporting Codes , Product
Directory|Retrieve Related Existing Products , Product Directory|
Retrieve Related Existing Components , Product Directory|Retrieve
Related Existing Functions , Product Design|Get Details of Products
Currently Under Design , Product Design|Set Up New Product ,
Product Design|Create New Components , Product Design|Create
New Functions , Product Directory|Retrieve Existing Features ,
Product Design|Create New Features , System Development|Develop
Required Automated Functionality , Product Directory|Register New
Product , Product Deployment|Deploy Product , Financial Accounting|
Update GL Accounts and Reporting Codes , Product Directory|
Retrieve List of Sales Products , Product Directory|Retrieve Details of
Sales Product , Product Directory|Retrieve Pricing Product , Product
Directory|Check References , Regulatory Compliance|Check
Regulatory Compliance , Intellectual Property Portfolio|Check IP
Rights , Product Inventory Item Management|Define Onboarding
Channels , System Development|Develop Required Automated
Functionality , Product Directory|Register Sales Product - Bundle ,
Product Design|Set Feature Values and Constraints , Product Design|
Define Contractual Terms , Product Design|Set Condition Values and
Constraints , Financial Accounting|Update GL Accounts and Reporting
Codes , Product Directory|Retrieve List of Operational Products ,
Product Directory|Retrieve Pricing Product , Product Directory|Check
References , Regulatory Compliance|Check Regulatory Compliance ,
Intellectual Property Portfolio|Check IP Rights , Product Inventory
Item Management|Define Onboarding Channels , System
Development|Develop Required Automated Functionality , Product
Directory|Register Sales Product , Product Design|Set Feature Values
and Constraints , Product Design|Define Contractual Terms , Product
Design|Set Condition Values and Constraints , Financial Accounting|
Update GL Accounts and Reporting Codes
Product Quality Assurance|Perform Product Test of New Sales
Product , Sales Product|Release Sales Product , Product Inventory
Item Management|Provide Product Material Distribution , Product
Training|Provide Product Training , Product Directory|Set Sales
Product Status to Launched , Product Deployment|Authorise Sales
Product Launch
Financial Market Research|Provide Market Information , Financial
Market Research|Provide Market Information
Connection From
<ServiceDomain>|<TargetAction>|
<ConnectionPurpose>
Servicing Order|Get Conditions for Termination of Sweep
Agreement , Servicing Order|Deactivate Sweep Service , Account
Balance Sweeping|Calculate Termination Fees , Account Balance
Sweeping|Authorise Termination of Sweep Service , Customer Offer|
Open Sweep Service , Account Balance Sweeping|Authorise Sweep
Service , Customer Relationship Management|Open Sweep Service
Considering Inter-Company Loans , Account Balance Sweeping|
Authorise Sweep Service , Servicing Order|Get Details and Sweep
Sequence , Servicing Order|Change Sweep Sequence , Account
Balance Sweeping|Authorise Change of Sweep Sequence , Servicing
Order|Get Details and Sweep Sequence , Servicing Order|Add
Account to Sweep Service , Account Balance Sweeping|Update
Sweep Service to Add New Account , Account Balance Sweeping|
Authorise Change of Sweep Service , Servicing Order|Add Account to
Sweep service , Account Balance Sweeping|Authorise Change of
Sweep Service , Servicing Order|Get Sweep Details and Sequence ,
Servicing Order|Deactivate Sweep Service , Servicing Order|Get
Sweep Agreements of This Customer , Servicing Order|Get
Conditions for Termination of Sweep Agreement , Account Balance
Sweeping|Calculate Termination Fees , Account Balance Sweeping|
Authorise Termination of Sweep Service , Servicing Order|Get Sweep
Details and Sequence , Servicing Order|Change Sweep Sequence ,
Account Balance Sweeping|Authorise Change of Sweep Sequence
Servicing Order|Get Accounts from Salary Package , Servicing Order|
Update Employee Payment Services , Correspondence|Record
Instruction for Salary Payments , Customer Offer|Open Employee
Payment Services Agreement , Employee Payment Services|
Authorise Employee Payment Services Agreement , Correspondence|
Record Instruction for Salary Payments , Servicing Order|Verify if
Account is in Employee Payment Services , Servicing Order|Update
Employee Payment Services , Servicing Order|Open Salary
Accounts , Servicing Order|Open Salary Accounts

Customer Offer|Define Scope of Notional Pooling Agreement ,

Customer Offer|Open Pooling Service , Notional Pooling|Authorise
Notional Pooling Service
Collateral Asset Administration|Determine Excess Collateral Value on
Credit Facilities , Collateral Asset Administration|Provisionally Update
Collateral Allocation , Customer Relationship Management|Get Credit
Facilities of This Customer , Corporate Loan|Link Corporate Loan to
Credit Facility , Corporate Current Account|Link Corporate Current
Account to Credit Facility , Corporate Current Account|De-link
Corporate Current Account from Credit Facility , Corporate Current
Account|Link Corporate Current Account to Credit Facility , Term
Deposit|Delink Term Deposit , Term Deposit|Link New Deposit
Account , Term Deposit|Delink Term Deposit , Corporate Current
Account|De-link Corporate Current Account from Credit Facility ,
Term Deposit|Delink Term Deposit , Term Deposit|Link Term Deposit
, Corporate Current Account|Get Credit Facilities of New Customer ,
Corporate Current Account|Authorise Use of Credit Facility ,
Corporate Current Account|Re-link Corporate Current Account to
New Facility , Customer Relationship Management|Pre-Open Credit
Facility , Credit Facility|Determine Position in Customer Credit Facility
Hierarchy , Credit Facility|Pre-Approve Credit Facility , Customer
Relationship Management|Open Credit Facility , Credit Facility|
Authorise Credit Facility , Credit Facility|Attach Credit Facility in
Credit Facility Hierarchy , Term Deposit|Delink Term Deposit ,
Corporate Current Account|Link Corporate Current Account to Credit
Facility , Corporate Current Account|Re-link Corporate Current
Account to other Credit Facility

Payment Initiation|Process Request for Internal Direct Debits , Direct

Debit|Initiate Direct Debit Order , Correspondent Bank|Confirm
Direct Debit Execution , Credit Card|Process Request for Internal
Direct Debits , Credit Card|Process Request for Outgoing Direct
Debits , Payment Initiation|Handle Request for Refund of Internal
Direct Debit , Customer Billing|Process Request for Internal Direct
Debits , Customer Billing|Process Request for Outgoing Direct
Debits , Correspondent Bank|Record rejection of Outgoing Direct
Debit , Payment Initiation|Process Request for Outgoing Direct
Debits , Correspondent Bank|Process Request for Refund of Outgoing
Direct Debit , Payment Initiation|Handle Request for Internal Direct
Debits , Direct Debit|Initiate Direct Debit Order

Customer Offer|Add Asset to Credit View , Customer Relationship

Management|Get Pricing and Conditions , Customer Relationship
Management|Get Finalised Pricing and Conditions
Credit Card|Create Direct Debit Mandate Record , Corporate Current
Account|Cancel Direct Debit Mandates for Direct Debits Service
Agreement , Corporate Current Account|Create Direct Debit Mandate
Record , Virtual Account|Cancel Direct Debit Mandates of Account to
Be Closed , Corporate Current Account|Cancel Direct Debit Mandates
for Direct Debits Service Agreement , Payment Order|Retrieve
Related Direct Debit Mandate , Corporate Current Account|Create
Direct Debit Mandate Record , Payment Order|Retrieve related Direct
Debit Mandate
Investment Account|Get Transactions for Specified Period ,
Investment Account|Set Up New Account

Underwriting|Verify Against Fraud Alert Models and Scanners ,

Underwriting|Verify Against Fraud Alert Rules, Models and Scanners ,
Card Clearing|Perform Fraud Detection , Fraud Evaluation|Evaluate
Fraud Rules and Scanners , Transaction Authorization|Initiate Fraud
Analysis , Card Clearing|Perform Fraud Detection , Underwriting|
Verify Against Fraud Alert Rules Models and Scanners , Card
Authorization|Evaluate Merchant Fraud Risk , Card Authorization|
Evaluate Fraud Alert Rules, Models and Scanners , Credit
Management|Verify Against Fraud Alert Rules Models and Scanners ,
Underwriting|Verify Against Fraud Alert Rules Models and Scanners
Payment Execution|Record Credit Booking for Correspondent Bank ,
Current Account|Set up new account , Current Account|Set Up New
Account , Payment Execution|Record Debit Booking for Customer
Account , Payment Execution|Record Credit Booking for Customer
Account , Corporate Current Account|Put Final Amount Block ,
Payment Execution|Record Debit Booking for Customer Account ,
Payment Execution|Record Credit Booking for Customer Account ,
Virtual Account|Set up Off Balance Sheet Account , Current Account|
Set Up New Account , Payment Execution|Record Debit Booking for
Correspondent Bank , Payment Execution|Record Credit Booking for
Customer Account , Corporate Current Account|Get Amount Blocks ,
Merchandising Loan|Set Up Loan Account , Term Deposit|Deactivate
Closed Account , Payment Execution|Record Debit Booking for
Customer Account , Payment Execution|Record Credit Booking for
Customer Account , Payment Execution|Record Debit Booking for
Correspondent Bank , Payment Execution|Record Credit Booking for
Customer Account , Payment Execution|Record Debit Booking for
Customer Account , Payment Execution|Record Credit Booking for
Correspondent Bank , Corporate Current Account|Get Postings for
This Account with Todays Value Date , Term Deposit|Set Up New
Account , Current Account|Set Up New Account , Current Account|
Get Bookings for Specified Type and Period , Corporate Current
Account|Set Up New Account , Corporate Current Account|Debit
Corporate Current Account , Consumer Loan|Credit Holding Account ,
Payment Execution|Record Debit Booking on Position Keeping ,
Consumer Loan|Set up Loan Account , Corporate Current Account|
Credit Corporate Current Account , Corporate Current Account|
Update Amount Blocks , Corporate Current Account|Get Pending
Blocks for This Account , Corporate Current Account|Debit Corporate
Current Account , Corporate Current Account|Remove Final Block ,
Corporate Current Account|Debit Corporate Current Account ,
Corporate Current Account|Insert Pending Amount Block into the
Block Queue , Correspondent Bank|Debit Loro/Nostro Account ,
Correspondent Bank|Credit Loro/Nostro Account

Underwriting|Get Overall Customer Position , Customer Relationship

Management|Get Current Position , Underwriting|Get Overall
Customer Position , Servicing Order|Provide Combined Account
Statement , Customer Position|Compile Combined Account
Statement , Customer Relationship Management|Determine
Customer Position , Servicing Order|Retrieve Customer Position ,
Underwriting|Get Overall Customer Position , Investment Portfolio
Management|Determine Customer Position , Customer Relationship
Management|Get Customer Position , Underwriting|Get Overall
Customer Position , Customer Relationship Management|Determine
Consolidated Position
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Order , Servicing Order|Execute Cash Withdrawal , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|TBD , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Execution|Verify if Internal
Loan Repayment , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction

Correspondent Bank|Send Payment Message , Card Clearing|Request

Clearing of Transactions from Issuer , Card Clearing|Send Messages
to Card Network Including Chargeback and Reject , Correspondent
Bank|Send Payment Message , Card Case|Send Response to Issuer ,
Card Clearing|Request Clearing of Transactions via Card Network ,
Card Clearing|Send Request for Information to Acquirer , Card
Clearing|Send Request for Chargeback to Acquirer , Card Case|Send
Response to Issuer , Correspondent Bank|Send Payment Message ,
Correspondent Bank|Send Payment Message , Correspondent Bank|
Send Payment Message , Correspondent Bank|Send Payment
Message , Payment Order|Send Payment Message , Correspondent
Bank|Send Payment Message , Correspondent Bank|Send Payment
Message , Correspondent Bank|Send Payment Message ,
Correspondent Bank|Send Payment Message , Correspondent Bank|
Send Payment Message , Correspondent Bank|Send Payment
Message
Payment Order|Execute SWIFT Payment , Payment Order|Get Details
of Payment Route , Financial Gateway|Handle Incoming Payment
Message , Payment Order|Get Details of Payment Route , Payment
Order|Execute SWIFT Payment , Financial Gateway|Handle Direct
Debit Payment Message , Financial Gateway|Handle Clearing Error
Message Outgoing Credit Transfer , Payment Order|Send
Instructions via SWIFT , Financial Gateway|Process Rejection
Message for Outgoing Direct Debit , Financial Gateway|Handle
Incoming Direct Debit Message , Payment Order|Reject Direct Debit ,
Direct Debit|Send Direct Debit Instruction via SWIFT , Financial
Gateway|Handle Incoming Payment Message , Payment Order|
Execute SWIFT Payment , Financial Gateway|Record Request for
Refund of Outgoing Direct Debit , Financial Gateway|Handle
Incoming Payment Message , Payment Execution|Execute Debit
Booking by Correspondent Bank , Correspondent Bank|Authorise
Debit Booking , Payment Execution|Execute Credit Booking by
Correspondent Bank , Correspondent Bank|Authorise Credit
Booking , Financial Gateway|Handle Incoming Payment Message ,
Financial Gateway|Handle Incoming Direct Debit Message
Payment Order , Payment Initiation|Initiate Outgoing Credit
Transfer , Payment Initiation|Execute Payment Order , Corporate
Current Account|Create Payment Order for Fees and Charges ,
Corporate Loan|Create Payment Order for Trust for End of Period
Amount , Account Balance Sweeping|Create Payment Order for Fees
and Charges , Consumer Loan|Create Payment Order for Return of
Excess Amount , Virtual Account|Create Payment Order for Fees and
Charges , Current Account|Create Payment Order for Fees and
Charges , Account Balance Sweeping|Create Payment Order for Fees
and Charges , Credit Facility|Create Payment Order for Fees and
Charges , Correspondent Bank|Initiate Incoming Credit Transfer ,
Credit Card|Create Payment Order for Credit Card Balance Transfer ,
Term Deposit|Create Payment Order for Fees and Interest , Term
Deposit|Create Payment Order for Principal Amount , Standing
Order|Create Payment Order for Fee and Charges , Payment
Initiation|Execute Payment Order , Payment Initiation|Initiate
Payment Order , Direct Debit|Initiate Payment Order for Refund of
Outgoing Direct Debit , Virtual Account|Create Payment Order for
Fees and Charges , Account Balance Sweeping|Create Payment
Order for Fees and Charges , Term Deposit|Create Payment Order to
Fund Deposit , Account Balance Sweeping|Create Payment Order for
Fees and Charges , Customer Case|Create Corrective Payment
Transaction , Consumer Loan|Create Payment Order for Return of
Excess Amount , Corporate Current Account|Create Payment Order
for Fees and Charges , Payment Initiation|Execute Payment Order ,
Corporate Current Account|Create Payment Order for Fees and
Charges , Payment Initiation|Initiate Payment Order , Payment
Initiation|Initiate Payment Order , Payment Order|Verify if Forward
Dated Payment Order , Payment Initiation|Cancel Payment Order ,
Correspondent Bank|Execute Incoming Credit Transfer , Payment
Initiation|Initiate Outgoing Credit Transfer , Payment Order|Store
Payment Order , Correspondent Bank|Initiate Incoming Payment
Order , Correspondent Bank|Initiate a Payment Order for an
Incoming Direct Debit instruction

Branch Location Operations|Prepare Receiving and Handing Over of

Cash at Branches based on Consolidated Balances and Outlooks

Financial Gateway|Process Settlement Advice from Network , Card

Financial Settlement|Reconcile with Settlement Advice , Card
Financial Settlement|Await Settlement Window , Financial Gateway|
Process Settlement Advice from Network , Card Financial Settlement|
Reconcile with Settlement Advice , Card Financial Settlement|Await
Settlement Window
Financial Gateway|Process Clearing of Transactions via Network ,
Card Clearing|Validate Interchange Fees and Perform
Requalification , Card Clearing|Calculate FX and LCY Equivalents ,
Financial Gateway|Request Clearing of Transactions from Issuer ,
Card Clearing|Validate Transactions and Fees , Card Clearing|
Evaluate Transaction for Booking or Suspence , Card Clearing|
Perform Balancing and Reconcilliation , Financial Gateway|Retrieve
Information about Card Transaction , Card Clearing|Execute Clearing
Process , Card Clearing|Perform Edits Validation and Enrichment ,
Card Clearing|Perform Interchange Qualification and Calculate
Interchange Fees , Card Clearing|Perform Balancing and Controls ,
Card Case|Retrieve Information about Card Transaction , Card Case|
Initiate Chargeback , Financial Gateway|Initiate Chargeback , Card
Financial Settlement|Retrieve Clearing Summaries for Today , Card
Financial Settlement|Retrieve Clearing Summaries for Today

Payment Order|Send Payment Instruction , Payment Order|Send All

Payment Instructions , Direct Debit|Send Direct Debit Message ,
Payment Order|Send Refund of Direct Debit Instruction
Investment Portfolio Management|Pre-Open Investment Account ,
Investment Portfolio Analysis|Get Performance Data for Specified
Period , Customer Relationship Management|Open Investment
Account
Customer Relationship Management|Prepare Investment Plan ,
Investment Portfolio Planning|Execute Mandate , Investment
Portfolio Management|Determine Need for New Sales Product ,
Investment Portfolio Management|Discuss Need for New Operational
Product , Customer Relationship Management|Get Investments

Investment Portfolio Management|Create Investment Plan ,

Customer Relationship Management|Get Investement Mandate ,
Customer Relationship Management|Update Investment Mandate ,
Customer Relationship Management|Get Investment Mandate ,
Customer Relationship Management|Update Investment Mandate ,
Customer Relationship Management|Update Investment Plan ,
Customer Relationship Management|Update Investment Plan

Customer Relationship Management|Get Strategic and Tactical

Options , Customer Relationship Management|Get Forecast Versus
Actual Performance

Position Keeping|Authorise Credit Booking , Position Keeping|

Authorise Credit Booking , Position Keeping|Authorise Debit
Booking , Position Keeping|Authorise Credit Booking , Position
Keeping|Authorise Debit Booking , Position Keeping|Authorise Credit
Booking , Position Keeping|Authorise Direct Debit Booking on
Intermediate Account , Position Keeping|Authorise Direct Debit
Summary Booking on Intermediate Account , Credit Card Position
Keeping|Authorise Credit Booking , Position Keeping|Authorise Credit
Booking on Intermediate Account , Position Keeping|Authorise Direct
Debit Booking on Nostro or Clearing Account , Position Keeping|
Authorise Debit Booking on Nostro or Clearing Account , Position
Keeping|Authorise Debit Booking on Intermediate Account , Position
Keeping|Authorise Credit Booking on Intermediate Account , Position
Keeping|Authorise Credit Booking on Nostro or Clearing Account ,
Position Keeping|Authorise Debit Booking on Intermediate Account ,
Position Keeping|Authorise Credit Booking on Intermediate Account ,
Position Keeping|Authorise Reversal of Debit Booking on
Intermediate Account , Position Keeping|Authorise Credit Booking for
Nostro or Clearing Account , Position Keeping|Authorise Debit
Booking , Position Keeping|Authorise Debit Booking , Position
Keeping|Authorise Debit Booking on Nostro or Clearing Account ,
Position Keeping|Authorise Credit Booking on Nostro or Clearing
Account
Servicing Order|Invoice Customer for Fees and Charges , Consumer
Loan|Create Loan Installment Invoice , Consumer Loan|Raise
Demand for Additional Payment , Credit Card|Generate Billing
Statements , Mortgage Loan|Bill Payback Amount and Interest and
Charges , Consumer Loan|Set Invoice to Overdue , Open Item
Management|Retrieve Customer Invoice History , Consumer Loan|
Retrieve Related Customer Billing Data , Consumer Loan|Mark
Invoice as Paid , Customer Billing|Advance Due Date , Consumer
Loan|Get Related Billing Data , Consumer Loan|Mark Invoice as
Paid , Customer Billing|Advance Due Date , Consumer Loan|Set Loan
Installment Invoice to Paid
Issued Device Administration|Record Card as Issued , Issued Device
Administration|Record Card Delivery Status , Credit Card|Put
Permanent Block on Card , Credit Card|Put Blocks on Additional
Cards , Issued Device Administration|Record Issued Device for
Tracking , Issued Device Administration|Update Card Status , Issued
Device Tracking|Record Lost or Stolen Device/Token , Card
Authorization|Request Card Device Authentication , Credit Card|
Retrieve Card Details , Issued Device Administration|Record Issued
Device for Tracking
Administration|Allocate Card , Issued Device Administration|
Personalise Card , Party Authentication|Get Customer Password and
Device ID , Credit Card|Retrieve Card Account Number , Contact
Handler|Provide User Access Token , Party Authentication|Get
Customer Password and Device ID , Corporate Current Account|
Cancel Debit Cards Service of Corporate Current Account , Savings
Account|Attach Savings Account to Customer Identification Device ,
Credit Card|Retrieve Card Details , Credit Card|Block Card , Credit
Card|Retrieve Card Details , Credit Card|Request New Access
Token , Issued Device Administration|Update Issue and Expiry Dates
, Issued Device Administration|Assign Access Token ID , Issued
Device Administration|Allocate Physical Device , Issued Device
Administration|Personalise Physical Device , Current Account|Issue
Internet Access Credentials , Current Account|Issue Debit Cards ,
Session Dialogue|Issue Access Grant , Credit Card|Retrieve Card
Details , Credit Card|Activate Card , Issued Device Tracking|Update
Issued Device Status , Savings Account|Remove Savings Account
from Customer Access Cards , Corporate Current Account|Issue
Debit Cards , Virtual Account|Cancel Debit Cards of Virtual Account
to be Closed , Corporate Current Account|Issue Debit Cards , Current
Account|Cancel Debit Cards , Party Authentication|Get Customer
Password and Device ID , Party Authentication|Get Customer
Password and Device ID , Current Account|Issue Debit Card ,
Current Account|Issue Internet Access Credentials , Current
Account|Issue Debit Cards , Party Authentication|Get Additional
Authentication Requirements , Credit Card|Retrieve Card , Credit
Card|Issue Renewal Card , Issued Device Administration|Update
Card Expiration Date , Issued Device Administration|Assign Access
Token ID , Issued Device Administration|Personalise Physical Card ,
Credit Card|Retrieve Cards for Renewal , Party Lifecycle
Management|Issue Customer Passwords and Tokens , Session
Dialogue|Check Access Grant , Session Dialogue|Check Client
Authentication Token , Session Dialogue|Provide User Access Token ,
Current Account|Issue Debit Card

Channel Activity Analysis|Analyse Channel Activity , Channel Activity

Analysis|Analyse History , eBranch Management|Create Report of
Channel Activity

Card Transaction Switch|Validate Issuer Response , Card Transaction

Switch|Request Authorisation from Card Network , Card
Authorization|Request Authorisation Routing , Card Transaction
Switch|Request Authorisation from Card Network
Contact Handler|Get Channel Activity for This Customer , Contact
Handler|Get Recent Customer Activity , Contact Handler|Get Recent
Channel Activity , Contact Handler|Record Contact Details , Channel
Activity Analysis|Get Recent Channel Activity , Channel Activity
Analysis|Flag User/TPP as Out of Pattern , Contact Handler|Get
Recent Customer Activity , Customer Behavior Insights|Provide
Customer Channel and Device Activity Report , Contact Handler|
Update Channel Activity History , Contact Handler|Get Recent
Customer Activity

Corporate Loan|Disburse Corporate Loan , Corporate Loan|Disburse

Corporate Loan , Consumer Loan|Disburse Uncollaterised Consumer
Loan , Merchandising Loan|Disburse Merchandising Loan , Mortgage
Loan|Disburse Mortgage Loan , Mortgage Loan|Disburse Mortgage
Loan , Consumer Loan|Disburse Uncollateralised Consumer Loan ,
Merchandising Loan|Disburse Merchandising Loan

Credit Card|Execute Delinquency Review Actions , Delinquent

Account Handling|Determine Delinquency Review Actions ,
Delinquent Account Handling|Perform Pricing Review , Open Item
Management|Create Customer Notification
Credit Card|Set Up Collection Case , Card Collections|Determine
Collection Strategy , Card Collections|Record Action and Result ,
Card Collections|Record Promise to Pay , Card Collections|Start
Review of Collection Actions for Card , Card Collections|Evaluate
Broken Promise to Pay , Card Collections|Negotiate Payment Terms
with Customer , Card Collections|Evaluate Promise to Pay and
Payment Terms , Card Collections|Reassess Collection Strategy ,
Card Collections|Assess Acount for Write Off

Consumer Loan|Initiate Open Item Processing , Open Item

Management|Investigate Delinquency Processing
Investment Account|Get Transactions for Specified Period ,
Investment Account|Set Up New Account

Underwriting|Verify Against Fraud Alert Models and Scanners ,

Underwriting|Verify Against Fraud Alert Rules, Models and Scanners ,
Card Clearing|Perform Fraud Detection , Fraud Evaluation|Evaluate
Fraud Rules and Scanners , Transaction Authorization|Initiate Fraud
Analysis , Card Clearing|Perform Fraud Detection , Underwriting|
Verify Against Fraud Alert Rules Models and Scanners , Card
Authorization|Evaluate Merchant Fraud Risk , Card Authorization|
Evaluate Fraud Alert Rules, Models and Scanners , Credit
Management|Verify Against Fraud Alert Rules Models and Scanners ,
Underwriting|Verify Against Fraud Alert Rules Models and Scanners
Payment Execution|Record Credit Booking for Correspondent Bank ,
Current Account|Set up new account , Current Account|Set Up New
Account , Payment Execution|Record Debit Booking for Customer
Account , Payment Execution|Record Credit Booking for Customer
Account , Corporate Current Account|Put Final Amount Block ,
Payment Execution|Record Debit Booking for Customer Account ,
Payment Execution|Record Credit Booking for Customer Account ,
Virtual Account|Set up Off Balance Sheet Account , Current Account|
Set Up New Account , Payment Execution|Record Debit Booking for
Correspondent Bank , Payment Execution|Record Credit Booking for
Customer Account , Corporate Current Account|Get Amount Blocks ,
Merchandising Loan|Set Up Loan Account , Term Deposit|Deactivate
Closed Account , Payment Execution|Record Debit Booking for
Customer Account , Payment Execution|Record Credit Booking for
Customer Account , Payment Execution|Record Debit Booking for
Correspondent Bank , Payment Execution|Record Credit Booking for
Customer Account , Payment Execution|Record Debit Booking for
Customer Account , Payment Execution|Record Credit Booking for
Correspondent Bank , Corporate Current Account|Get Postings for
This Account with Todays Value Date , Term Deposit|Set Up New
Account , Current Account|Set Up New Account , Current Account|
Get Bookings for Specified Type and Period , Corporate Current
Account|Set Up New Account , Corporate Current Account|Debit
Corporate Current Account , Consumer Loan|Credit Holding Account ,
Payment Execution|Record Debit Booking on Position Keeping ,
Consumer Loan|Set up Loan Account , Corporate Current Account|
Credit Corporate Current Account , Corporate Current Account|
Update Amount Blocks , Corporate Current Account|Get Pending
Blocks for This Account , Corporate Current Account|Debit Corporate
Current Account , Corporate Current Account|Remove Final Block ,
Corporate Current Account|Debit Corporate Current Account ,
Corporate Current Account|Insert Pending Amount Block into the
Block Queue , Correspondent Bank|Debit Loro/Nostro Account ,
Correspondent Bank|Credit Loro/Nostro Account

Underwriting|Get Overall Customer Position , Customer Relationship

Management|Get Current Position , Underwriting|Get Overall
Customer Position , Servicing Order|Provide Combined Account
Statement , Customer Position|Compile Combined Account
Statement , Customer Relationship Management|Determine
Customer Position , Servicing Order|Retrieve Customer Position ,
Underwriting|Get Overall Customer Position , Investment Portfolio
Management|Determine Customer Position , Customer Relationship
Management|Get Customer Position , Underwriting|Get Overall
Customer Position , Customer Relationship Management|Determine
Consolidated Position
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Order , Servicing Order|Execute Cash Withdrawal , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|TBD , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Order|Execute Payment
Transaction , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction , Payment Order|
Execute Payment Transaction , Payment Execution|Verify if Internal
Loan Repayment , Payment Order|Execute Payment Transaction ,
Payment Order|Execute Payment Transaction

Correspondent Bank|Send Payment Message , Card Clearing|Request

Clearing of Transactions from Issuer , Card Clearing|Send Messages
to Card Network Including Chargeback and Reject , Correspondent
Bank|Send Payment Message , Card Case|Send Response to Issuer ,
Card Clearing|Request Clearing of Transactions via Card Network ,
Card Clearing|Send Request for Information to Acquirer , Card
Clearing|Send Request for Chargeback to Acquirer , Card Case|Send
Response to Issuer , Correspondent Bank|Send Payment Message ,
Correspondent Bank|Send Payment Message , Correspondent Bank|
Send Payment Message , Correspondent Bank|Send Payment
Message , Payment Order|Send Payment Message , Correspondent
Bank|Send Payment Message , Correspondent Bank|Send Payment
Message , Correspondent Bank|Send Payment Message ,
Correspondent Bank|Send Payment Message , Correspondent Bank|
Send Payment Message , Correspondent Bank|Send Payment
Message
Payment Order|Execute SWIFT Payment , Payment Order|Get Details
of Payment Route , Financial Gateway|Handle Incoming Payment
Message , Payment Order|Get Details of Payment Route , Payment
Order|Execute SWIFT Payment , Financial Gateway|Handle Direct
Debit Payment Message , Financial Gateway|Handle Clearing Error
Message Outgoing Credit Transfer , Payment Order|Send
Instructions via SWIFT , Financial Gateway|Process Rejection
Message for Outgoing Direct Debit , Financial Gateway|Handle
Incoming Direct Debit Message , Payment Order|Reject Direct Debit ,
Direct Debit|Send Direct Debit Instruction via SWIFT , Financial
Gateway|Handle Incoming Payment Message , Payment Order|
Execute SWIFT Payment , Financial Gateway|Record Request for
Refund of Outgoing Direct Debit , Financial Gateway|Handle
Incoming Payment Message , Payment Execution|Execute Debit
Booking by Correspondent Bank , Correspondent Bank|Authorise
Debit Booking , Payment Execution|Execute Credit Booking by
Correspondent Bank , Correspondent Bank|Authorise Credit
Booking , Financial Gateway|Handle Incoming Payment Message ,
Financial Gateway|Handle Incoming Direct Debit Message
Payment Order , Payment Initiation|Initiate Outgoing Credit
Transfer , Payment Initiation|Execute Payment Order , Corporate
Current Account|Create Payment Order for Fees and Charges ,
Corporate Loan|Create Payment Order for Trust for End of Period
Amount , Account Balance Sweeping|Create Payment Order for Fees
and Charges , Consumer Loan|Create Payment Order for Return of
Excess Amount , Virtual Account|Create Payment Order for Fees and
Charges , Current Account|Create Payment Order for Fees and
Charges , Account Balance Sweeping|Create Payment Order for Fees
and Charges , Credit Facility|Create Payment Order for Fees and
Charges , Correspondent Bank|Initiate Incoming Credit Transfer ,
Credit Card|Create Payment Order for Credit Card Balance Transfer ,
Term Deposit|Create Payment Order for Fees and Interest , Term
Deposit|Create Payment Order for Principal Amount , Standing
Order|Create Payment Order for Fee and Charges , Payment
Initiation|Execute Payment Order , Payment Initiation|Initiate
Payment Order , Direct Debit|Initiate Payment Order for Refund of
Outgoing Direct Debit , Virtual Account|Create Payment Order for
Fees and Charges , Account Balance Sweeping|Create Payment
Order for Fees and Charges , Term Deposit|Create Payment Order to
Fund Deposit , Account Balance Sweeping|Create Payment Order for
Fees and Charges , Customer Case|Create Corrective Payment
Transaction , Consumer Loan|Create Payment Order for Return of
Excess Amount , Corporate Current Account|Create Payment Order
for Fees and Charges , Payment Initiation|Execute Payment Order ,
Corporate Current Account|Create Payment Order for Fees and
Charges , Payment Initiation|Initiate Payment Order , Payment
Initiation|Initiate Payment Order , Payment Order|Verify if Forward
Dated Payment Order , Payment Initiation|Cancel Payment Order ,
Correspondent Bank|Execute Incoming Credit Transfer , Payment
Initiation|Initiate Outgoing Credit Transfer , Payment Order|Store
Payment Order , Correspondent Bank|Initiate Incoming Payment
Order , Correspondent Bank|Initiate a Payment Order for an
Incoming Direct Debit instruction

Branch Location Operations|Prepare Receiving and Handing Over of

Cash at Branches based on Consolidated Balances and Outlooks

Financial Gateway|Process Settlement Advice from Network , Card

Financial Settlement|Reconcile with Settlement Advice , Card
Financial Settlement|Await Settlement Window , Financial Gateway|
Process Settlement Advice from Network , Card Financial Settlement|
Reconcile with Settlement Advice , Card Financial Settlement|Await
Settlement Window
Financial Gateway|Process Clearing of Transactions via Network ,
Card Clearing|Validate Interchange Fees and Perform
Requalification , Card Clearing|Calculate FX and LCY Equivalents ,
Financial Gateway|Request Clearing of Transactions from Issuer ,
Card Clearing|Validate Transactions and Fees , Card Clearing|
Evaluate Transaction for Booking or Suspence , Card Clearing|
Perform Balancing and Reconcilliation , Financial Gateway|Retrieve
Information about Card Transaction , Card Clearing|Execute Clearing
Process , Card Clearing|Perform Edits Validation and Enrichment ,
Card Clearing|Perform Interchange Qualification and Calculate
Interchange Fees , Card Clearing|Perform Balancing and Controls ,
Card Case|Retrieve Information about Card Transaction , Card Case|
Initiate Chargeback , Financial Gateway|Initiate Chargeback , Card
Financial Settlement|Retrieve Clearing Summaries for Today , Card
Financial Settlement|Retrieve Clearing Summaries for Today

Payment Order|Send Payment Instruction , Payment Order|Send All

Payment Instructions , Direct Debit|Send Direct Debit Message ,
Payment Order|Send Refund of Direct Debit Instruction
Position Keeping|Authorise Credit Booking , Position Keeping|
Authorise Credit Booking , Position Keeping|Authorise Debit
Booking , Position Keeping|Authorise Credit Booking , Position
Keeping|Authorise Debit Booking , Position Keeping|Authorise Credit
Booking , Position Keeping|Authorise Direct Debit Booking on
Intermediate Account , Position Keeping|Authorise Direct Debit
Summary Booking on Intermediate Account , Credit Card Position
Keeping|Authorise Credit Booking , Position Keeping|Authorise Credit
Booking on Intermediate Account , Position Keeping|Authorise Direct
Debit Booking on Nostro or Clearing Account , Position Keeping|
Authorise Debit Booking on Nostro or Clearing Account , Position
Keeping|Authorise Debit Booking on Intermediate Account , Position
Keeping|Authorise Credit Booking on Intermediate Account , Position
Keeping|Authorise Credit Booking on Nostro or Clearing Account ,
Position Keeping|Authorise Debit Booking on Intermediate Account ,
Position Keeping|Authorise Credit Booking on Intermediate Account ,
Position Keeping|Authorise Reversal of Debit Booking on
Intermediate Account , Position Keeping|Authorise Credit Booking for
Nostro or Clearing Account , Position Keeping|Authorise Debit
Booking , Position Keeping|Authorise Debit Booking , Position
Keeping|Authorise Debit Booking on Nostro or Clearing Account ,
Position Keeping|Authorise Credit Booking on Nostro or Clearing
Account

Servicing Order|Invoice Customer for Fees and Charges , Consumer

Loan|Create Loan Installment Invoice , Consumer Loan|Raise
Demand for Additional Payment , Credit Card|Generate Billing
Statements , Mortgage Loan|Bill Payback Amount and Interest and
Charges , Consumer Loan|Set Invoice to Overdue , Open Item
Management|Retrieve Customer Invoice History , Consumer Loan|
Retrieve Related Customer Billing Data , Consumer Loan|Mark
Invoice as Paid , Customer Billing|Advance Due Date , Consumer
Loan|Get Related Billing Data , Consumer Loan|Mark Invoice as
Paid , Customer Billing|Advance Due Date , Consumer Loan|Set Loan
Installment Invoice to Paid
Issued Device Administration|Record Card as Issued , Issued Device
Administration|Record Card Delivery Status , Credit Card|Put
Permanent Block on Card , Credit Card|Put Blocks on Additional
Cards , Issued Device Administration|Record Issued Device for
Tracking , Issued Device Administration|Update Card Status , Issued
Device Tracking|Record Lost or Stolen Device/Token , Card
Authorization|Request Card Device Authentication , Credit Card|
Retrieve Card Details , Issued Device Administration|Record Issued
Device for Tracking
Administration|Allocate Card , Issued Device Administration|
Personalise Card , Party Authentication|Get Customer Password and
Device ID , Credit Card|Retrieve Card Account Number , Contact
Handler|Provide User Access Token , Party Authentication|Get
Customer Password and Device ID , Corporate Current Account|
Cancel Debit Cards Service of Corporate Current Account , Savings
Account|Attach Savings Account to Customer Identification Device ,
Credit Card|Retrieve Card Details , Credit Card|Block Card , Credit
Card|Retrieve Card Details , Credit Card|Request New Access
Token , Issued Device Administration|Update Issue and Expiry Dates
, Issued Device Administration|Assign Access Token ID , Issued
Device Administration|Allocate Physical Device , Issued Device
Administration|Personalise Physical Device , Current Account|Issue
Internet Access Credentials , Current Account|Issue Debit Cards ,
Session Dialogue|Issue Access Grant , Credit Card|Retrieve Card
Details , Credit Card|Activate Card , Issued Device Tracking|Update
Issued Device Status , Savings Account|Remove Savings Account
from Customer Access Cards , Corporate Current Account|Issue
Debit Cards , Virtual Account|Cancel Debit Cards of Virtual Account
to be Closed , Corporate Current Account|Issue Debit Cards , Current
Account|Cancel Debit Cards , Party Authentication|Get Customer
Password and Device ID , Party Authentication|Get Customer
Password and Device ID , Current Account|Issue Debit Card ,
Current Account|Issue Internet Access Credentials , Current
Account|Issue Debit Cards , Party Authentication|Get Additional
Authentication Requirements , Credit Card|Retrieve Card , Credit
Card|Issue Renewal Card , Issued Device Administration|Update
Card Expiration Date , Issued Device Administration|Assign Access
Token ID , Issued Device Administration|Personalise Physical Card ,
Credit Card|Retrieve Cards for Renewal , Party Lifecycle
Management|Issue Customer Passwords and Tokens , Session
Dialogue|Check Access Grant , Session Dialogue|Check Client
Authentication Token , Session Dialogue|Provide User Access Token ,
Current Account|Issue Debit Card

Channel Activity Analysis|Analyse Channel Activity , Channel Activity

Analysis|Analyse History , eBranch Management|Create Report of
Channel Activity

Card Transaction Switch|Validate Issuer Response , Card Transaction

Switch|Request Authorisation from Card Network , Card
Authorization|Request Authorisation Routing , Card Transaction
Switch|Request Authorisation from Card Network
Contact Handler|Get Channel Activity for This Customer , Contact
Handler|Get Recent Customer Activity , Contact Handler|Get Recent
Channel Activity , Contact Handler|Record Contact Details , Channel
Activity Analysis|Get Recent Channel Activity , Channel Activity
Analysis|Flag User/TPP as Out of Pattern , Contact Handler|Get
Recent Customer Activity , Customer Behavior Insights|Provide
Customer Channel and Device Activity Report , Contact Handler|
Update Channel Activity History , Contact Handler|Get Recent
Customer Activity

Corporate Loan|Disburse Corporate Loan , Corporate Loan|Disburse

Corporate Loan , Consumer Loan|Disburse Uncollaterised Consumer
Loan , Merchandising Loan|Disburse Merchandising Loan , Mortgage
Loan|Disburse Mortgage Loan , Mortgage Loan|Disburse Mortgage
Loan , Consumer Loan|Disburse Uncollateralised Consumer Loan ,
Merchandising Loan|Disburse Merchandising Loan

Credit Card|Execute Delinquency Review Actions , Delinquent

Account Handling|Determine Delinquency Review Actions ,
Delinquent Account Handling|Perform Pricing Review , Open Item
Management|Create Customer Notification
Credit Card|Set Up Collection Case , Card Collections|Determine
Collection Strategy , Card Collections|Record Action and Result ,
Card Collections|Record Promise to Pay , Card Collections|Start
Review of Collection Actions for Card , Card Collections|Evaluate
Broken Promise to Pay , Card Collections|Negotiate Payment Terms
with Customer , Card Collections|Evaluate Promise to Pay and
Payment Terms , Card Collections|Reassess Collection Strategy ,
Card Collections|Assess Acount for Write Off

Consumer Loan|Initiate Open Item Processing , Open Item

Management|Investigate Delinquency Processing

Collateral Asset Administration|Determine Collateral Allocation Mix

Administration|Verify Ownership and Conduct Title Search ,
Collateral Asset Administration|Conduct Second Appraisal , Collateral
Asset Administration|Approve Collateral , Collateral Asset
Administration|Set Up Reporting Schedule , Underwriting|Get
Collateral Risk , Customer Relationship Management|Conduct
Corporate Loan Collateral Due Diligence , Disbursement|Get Amount
of Claim on Collateral , Underwriting|Get Collateral Risk , Customer
Offer|Record Property Details , Customer Offer|Record Escrow
Information , Mortgage Loan|Verify Payment of Taxes on Property ,
Collateral Asset Administration|Monitor Payment , Customer Offer|
Prepare Transfer of Ownership and Title , Collateral Asset
Administration|Verify Merchant , Collateral Asset Administration|
Check Make and Type of Loan Object , Mortgage Loan|Record
Collateral Insurance Details , Collateral Asset Administration|
Determine Adequacy of Coverage , Mortgage Loan|Verify Claims on
Collateral , Customer Offer|Record Collateral , Collateral Asset
Administration|Review Collateral Appraisal , Mortgage Loan|Retrieve
Charge Amount for Taxes and Insurance Premium , Merchandising
Loan|Adjust Fiduciary Acquisition/Title of Loan Object , Corporate
Loan|Get Collateral Details , Customer Offer|Record Property
Details , Collateral Asset Administration|Order Collateral Appraisal ,
Collateral Asset Administration|Review Collateral Appraisal ,
Collateral Asset Administration|Update Terms and Conduct
Repricing , Collateral Asset Administration|Conduct Second
Appraisal , Collateral Asset Administration|Approve Appraisal ,
Mortgage Loan|Release Collateral , Mortgage Loan|Release Collateral
, Mortgage Loan|Verify Payment of Taxes on Property , Mortgage
Loan|Record Collateral Insurance Details , Mortgage Loan|Verify
Claims on Collateral , Customer Relationship Management|Determine
Indicative Collateral Value , Customer Relationship Management|
Confirm Collateral Value , Mortgage Loan|Conduct Flood Search/Title
Search , Merchandising Loan|Complete Fiduciary Acquisition and Title
of Loan Object , Underwriting|Get Fiduciary Ownership Risk ,
Customer Offer|Prepare Transfer of Ownership and Title

Credit Card Transaction|Execute Card Transaction , Credit Card

Transaction|Execute Card Transaction , Credit Card Transaction|
Execute Transaction , Credit Card Transaction|Execute Cards
Transaction , Credit Card Transaction|Execute Card Transaction
Card Clearing|Update Transactions for Consolidation and
Distridbution , Card Clearing|Update Transactions for Consolidation
and Distribution , Card Clearing|Update Card Transactions for
Consolidation and Distribution , Card Authorization|Get Transaction
Details , Card Clearing|Update Card Settlement Transactions for
Consolidation and Distribution , Card Clearing|Update Card Network
Settlement Transactions for Consolidation and Distribution , Card
Clearing|Create Transaction Bookings , Card Case|Retrieve Card
Transactions , Credit Card|Book Card Transaction , Card Clearing|
Update Card Transactions , Credit Card|Create Transaction for Write
Off , Card Case|Retrieve Transaction , Card Terminal Operation|
Create Transaction Pending for Authorisation , Card Authorization|
Retrieve Transaction , Card Authorization|Authorise Transaction ,
Customer Case|Retrieve Disputed Transaction Details , Customer
Case|Create Adjustment Transaction , Credit Card|Initiate
Transaction for Cards Balance Transfer

Credit Card|Set Up Card Account , Credit Card Transaction

Execution|Record Debit Booking for Credit Card Account , Credit
Card Transaction Execution|Record Credit Booking for Intermediate
Account , Credit Card Transaction Execution|Record Debit Booking
for Credit Card Account , Credit Card Transaction Execution|Record
Credit Booking for Intermediate Account , Credit Card Transaction
Execution|Record Debit Booking for Intermediate Account , Credit
Card Transaction Execution|Record Credit Booking for Card Account ,
Credit Card|Get Bookings for Specified Period , Credit Card|Get
Installment Transactions since Latest Billing , Credit Card|Retrieve
Unbilled Bookings on Card Account , Credit Card|Debit Card Account
for Interest and Delinquency Fees , Credit Card|Credit Intermediate
Account for Interest and Delinquency Fees , Credit Card|Update
Transaction Status to Billed , Credit Card|Retrieve Unbilled
Transactions , Card Authorization|Get Pending Authorisations , Credit
Card Transaction Execution|Record Debit Booking for Intermediate
Account , Credit Card Transaction Execution|Record Credit Booking
for Credit Card Account , Credit Card Transaction Execution|Record
Debit Booking for Credit Card Account , Credit Card Transaction
Execution|Record Credit Booking for Intermediate Account , Credit
Card|Retrieve Bookings for This Account

Card Case|Retrieve Merchant Characteristics , Card Clearing|Retrieve

Merchant Characteristics and Terms and Conditions , Card Terminal
Operation|Retrieve Merchant Characteristics
Card Clearing|Retrieve Participant Characteristics and Terms , Card
Transaction Switch|Retrieve Issuer Information , Card Case|Get Card
Network Policies , Card Case|Get Acquirer Institution Policies , Card
Case|Get Issuer Policies , Card Case|Get Card Network Policies ,
Card Case|Get Card Case Policies

Card Clearing|Perform Authorisation Matching , Card Authorization|

Do Fuzzy Match with Authorised Transactions , Card Authorization|
Update Pending Transaction Totals , Card Transaction Switch|
Perform Stand-in Authorisation , Card Transaction Switch|Evaluate
Card Use Authorisation , Card Clearing|Perform Authorisation
Matching , Card Terminal Operation|Request Authorisation , Card
Authorization|Validate Response from Card Network , Card
Authorization|Evaluate Standin Authorisation , Card Transaction
Switch|Evaluate Card Use Authorisation , Card Authorization|
Compute Open to Buy
Delinquent Account Handling|Put Temporary Block on Cards ,
Delinquent Account Handling|Update Line of Credit , Credit Card|
Initiate Delinquency Review , Credit Card|Retrieve Billing Schedule ,
Credit Card|Assess Probability of Default , Delinquent Account
Handling|Update Interest Rates , Delinquent Account Handling|
Transfer to Collection , Servicing Order|Record Direct Debit Payment
Details , Customer Offer|Initiate Credit Card , Credit Card|Determine
Card Terms and Conditions and Disclosures , Delinquent Account
Handling|Transfer to Collection , Credit Card|Assess Probability of
Default , Credit Card|Cancel Card Account , Credit Card|Get List of
Additional Cards , Card Collections|Update Collection Location , Card
Clearing|Process Transaction Booking , Credit Card Position Keeping|
Authorise Debit Booking , Credit Card|Update Card Account Balance ,
Card Collections|Get Outstanding Balance and Payment Information ,
Card Collections|Record Receipt of Payment , Card Collections|Write-
off Outstanding Balance , Card Case|Retrieve Charge Details - Billed
and Unbilled , Servicing Order|Block Card , Credit Card|Process
Direct Debit Payments , Credit Card|Select Accounts due for Payment
, Credit Card|Determine Payment Amounts , Servicing Order|Replace
Card , Credit Card|Check Validity of Early Replacement , Credit Card|
Retrieve Billing Schedule , Credit Card|Retrieve Accounts to Be Billed
, Credit Card|Calculate Interest and Delinquency Fees , Credit Card|
Update Billed Balances and Payment Due , Credit Card|Update
Payment Due Dates , Credit Card|Roll Balance Ageing Buckets by 30
Days , Credit Card|Perform Integrity Checks at Account and Billing
Cycle Level , Credit Card|Generate Billing Messages , Servicing
Order|Activate Card , Card Authorization|Retrieve Card Account
Status , Card Authorization|Retrieve Credit Limit , Credit Card|
Compute Available Limit , Customer Case|Retrieve Card Account and
Status , Servicing Order|Execute Balance Transfer , Credit Card|
Check if Action Is Allowed , Credit Card|Calculate Available Balance ,
Credit Card|Decide on Renewal

Servicing Order|Retrieve Customer Tax Information

Servicing Order|Move Overdraft Limit Between Virtual Accoiunts ,
Virtual Account|Calculate Available Balance of From Account , Virtual
Account|Authorise Move of Overdraft Limit between Virtual Account ,
Servicing Order|Calculate Maximum Overdraft Amount on Selected
Virtual Account , Servicing Order|Set Overdraft Limit on Selected
Virtual Account , Servicing Order|Conduct Virtual Account Closing
Process , Virtual Account|Cancel Direct Debits Instructions of Account
to be Closed , Virtual Account|Preclose Virtual Account , Virtual
Account|Calculate Interest , Virtual Account|Close Virtual Account ,
Servicing Order|Check completeness of Virtual Account Applications ,
Servicing Order|Open High Volume Virtual Account , Virtual Account|
Complete Virtual Account Data , Virtual Account|Open Virtual
Account , Virtual Account|Authorise Virtual Account Opening ,
Servicing Order|Check Completeness of Virtual Account Application ,
Servicing Order|Open Virtual Account , Virtual Account|Complete
Virtual Account Data , Virtual Account|Authorise Virtual Account
Opening , Servicing Order|Change Ownership of Virtual Account
Corporate Current Account|Cancel Standing Orders of Account to be
Closed , Corporate Current Account|Reconnect Standing Order to
Other Account , Standing Order|Remove Standing Order , Standing
Order|Initiate Standing Order , Corporate Current Account|Cancel
Standing Orders of Account to Be Closed , Standing Order|Reconnect
Standing Order to Other Account , Standing Order|Remove Standing
Order from This Account , Current Account|Remove Standing Order ,
Standing Order|Reconnect Standing Order to Other Account ,
Standing Order|Remove Standing Order , Standing Order|Record
Standing Order , Virtual Account|Cancel Standijg Orders of Virtual
Account to Be Closed , Corporate Current Account|Cancel Standing
Orders of Account to Be Closed , Corporate Current Account|Remove
Standing Order , Current Account|Create Standing Order , Standing
Order|Authorise Standing Order , Current Account|Cancel Standng
Orders of Account to Be Closed , Corporate Current Account|Create
Standing Order , Standing Order|Authorise Standing Order , Payment
Initiation|Cancel Standing Order , Payment Initiation|Get Standing
Orders , Current Account|Cancel Standing Orders of Account to be
Closed , Standing Order|Reconnect Standing Order to Other
Account , Standing Order|Remove Standing Order from This
Account , Corporate Current Account|Create Standing Order ,
Standing Order|Authorise Standing Order
Charges , Standing Order|Update Current Account for Cancellation ,
Disbursement|Set Overdraft Limit , Standing Order|Update Current
Account for Cancellation , Standing Order|Update Current Account
for New Standing Order , Position Keeping|Authorise Credit Booking ,
Term Deposit|Delink Deposit Account from Settlement Account ,
Employee Payment Services|Remove Account from Corporate Payroll
Services , Servicing Order|Retrieve Current Accounts of This
Customer , Term Deposit|Link Term Deposit to Current Account ,
Payment Initiation|Record Standing Order for This Account ,
Servicing Order|Get Conditions for Closing , Servicing Order|Preclose
Current Account , Current Account|Remove Amount Blocks , Current
Account|Delink Accounts from Current Account , Current Account|
Close Current Account , Current Account|Calculate Accrued Interest ,
Current Account|Remove Account Blocks , Position Keeping|
Authorise Debit Booking , Servicing Order|Get Balances and
Bookings forSpecified Period , Payment Order|Get Operational
Details for Payment , Employee Payment Services|Open Current
Account from Bulk Request , Customer Relationship Management|
Open Investment Cash Account , Session Dialogue|Get Available
Balance , Session Dialogue|Get Available Balance , Customer Offer|
Open Retail Current Account , Payment Order|Get Operational
Details for Payment , Position Keeping|Authorise Credit Booking ,
Term Deposit|Delink Deposit Account from Settlement Account ,
Term Deposit|Link Deposit Account to Current Account , Payment
Order|Get Operational Details for Payment , Position Keeping|
Authorise Debit Booking , Position Keeping|Authorise Credit
Booking , Servicing Order|Retrieve Current Accounts of This
Customer , Term Deposit|Link Term Deposit to Current Account ,
Standing Order|Update Current Account for Cancellation , Session
Dialogue|Get Available Balance , Employee Payment Services|Open
Current Account from Bulk Request , Customer Case|Get Details of
Charge Transactions for This Acount , Payment Order|Get
Operational Details for Payment , Payment Execution|Execute Debit
Booking on Current Account
Customer Behavior Models|Get Use and Impact of Models Data ,
Servicing Order|Get Operational Details for Cash Withdrawal ,
Position Keeping|Authorise Debit Booking , Payment Order|Get
Operational Details for Payment , Position Keeping|Authorise Debit
Booking , Customer Offer|Open Savings Account , Savings Account|
Activate Savings Account , Servicing Order|Get Details of Selected
Account , Servicing Order|Add Signatory to Savings Account ,
Savings Account|Authorise New Signatory , Customer Behavior
Insights|Provide Product Activity Report , Customer Relationship
Management|Provide Product Usage and Activity Report , Financial
Accounting|Get Todays Interest , Servicing Order|Get conditions for
Closing , Servicing Order|Close Savings Account , Savings Account|
Remove Account Blocks , Savings Account|Calculate Accrued Interest
, Savings Account|Remove Amount Blocks , Customer Case|Get
Details of Charge Transactions for This Account , Savings Account|
Process Interest Settlement , Savings Account|Process End of Daily
Booking Window , Savings Account|Calculate Value Balance , Savings
Account|Calculate Todays Interest Amount , Savings Account|
Calculate Accrued Interest Amount , Customer Relationship
Management|Provide Product Usage and Activity Report , Position
Keeping|Authorise Credit Booking

Deposit Account|Process Pending Maturity of Term Deposit , Deposit

Account|Close Term Deposit upon Maturity , Deposit Account|
Remove Amount Blocks and Account Blocks , Deposit Account|
Calculate Accrued Interest , Deposit Account|Authorise Closing of
Term Deposit , Deposit Account|Delink Accounts from Deposit
Account , Customer Relationship Management|Add Signatory ,
Business Development|Get Product Activity Report
Servicing Order|Get Details of Mortgage Loan , Servicing Order|Close
Mortgage Loan Servicing Account Early , Mortgage Loan|Calculate
Escrow Balance , Mortgage Loan|Calculate Pay Off Balance ,
Mortgage Loan|Monitor Incoming Funds , Customer Offer|Initiate
Mortgage Loan , Customer Offer|Edit Fees and Credits , Customer
Offer|Create Initial Loan , Mortgage Loan|ConductMortgage Loan
Processing , Collateral Asset Administration|Settle with Disbursement
, Collateral Asset Administration|Adjust Contract Details , Mortgage
Loan|Calculate Instalment Amount , Mortgage Loan|Calculate
Addional Charges , Mortgage Loan|Raise Todays Demands ,
Collateral Asset Administration|Record Collateral Appraisal Results ,
Servicing Order|Retrieve Details of Mortgage Loan to Be Paid Back ,
Servicing Order|Close Mortgage Loan Early , Mortgage Loan|
Calculate Escrow Balance , Mortgage Loan|Calculate Pay Off
Balance , Mortgage Loan|Monitor Incoming Payments , Servicing
Order|Get Details of Mortgage Loan to Be Paid Back , Servicing
Order|Close Mortgage Loan Early , Mortgage Loan|Calculate Escrow
Balance , Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan|
Monitor Incoming Payments , Mortgage Loan|Prepare Mortgage Loan
Agreement , Mortgage Loan|Prepare Mortgage Loan Dossier ,
Mortgage Loan|Conduct Mortgage Loan Processing , Mortgage Loan|
Verify Customer Data

Customer Relationship Management|Add Signatory

Amount , Payment Initiation|Record Standing Order for This
Account , Servicing Order|Preopen Corporate Current Account ,
Servicing Order|Open Corporate Current Account , Corporate Current
Account|Complete Current Account Data , Corporate Current
Account|Authorise Account Opening , Corporate Current Account|
Link Credit Faciltiy to Corporate Current Account , Payment
Execution|Execute Debit Booking on Corporate Current Account ,
Corporate Current Account|Verify if NO Final Block , Corporate
Current Account|Determine Dynamically Calculated Available Balance
, Corporate Current Account|Authorise Debit Booking , Payment
Order|Get Operational Details for Payment , Payment Execution|
Execute Debit Booking , Payment Execution|Execute Credit Booking ,
Customer Relationship Management|Change Ownership of Corporate
Current Account , Corporate Current Account|Authorise Current
Account Change of Ownership , Customer Relationship Management|
Set New Preferential Rates , Corporate Current Account|Authorise
Change of Current Account , Corporate Current Account|Accept
Direct Debit Mandate and Record on Debtor's Corporate Current
Account , Payment Order|Get Operational Details for Payment ,
Position Keeping|Authorise Debit Booking , Corporate Current
Account|Verify if NO Final Block , Corporate Current Account|
Determine Dynamically Calculated Available Balance , Corporate
Current Account|Set Booking Status , Payment Execution|Execute
Credit Booking on Corporate Current Account , Corporate Current
Account|Authorise Credit Booking , Corporate Current Account|
Convert Pending Blocks into Final Blocks , Payment Execution|
Execute Debit Booking , Corporate Current Account|Determine
Dynamically Calculated Available Balance , Account Recovery|Process
Request for Amount Block , Corporate Current Account|Verify if
Pending Block , Payment Order|Get Operational Details for Payment ,
Payment Execution|Execute Credit Booking on Corporate Current
Account , Payment Execution|Execute Debit Booking , Payment
Order|Get Operational Details for Payment , Payment Order|Get
Operational Details for Payment
Customer Offer|Get Notional Product Cash Flow , Session Dialogue|
Execute Withdrawal , Underwriting|Get Repayment Details of Loan to
Be Renewed , Consumer Loan|Prepare Data for Customer Billing ,
Consumer Loan|Determine Disbursement Amount , Session
Dialogue|Create Loan Reports , Consumer Loan|Create Report ,
Customer Offer|Initiate Setup , Consumer Loan|Signal Missed
Invoice Payment , Servicing Order|Get Loan Details , Servicing
Order|Get Repayment Details of Loan to Be Modified , Servicing
Order|Renew Uncollateralised Consumer Loan , Consumer Loan|
Process End of Daily Booking Window , Consumer Loan|Adjust
Payment Stream , Consumer Loan|Process Closing of
Uncollateralised Consumer Loan , Consumer Loan|Renew
Uncollateralised Consumer Loan , Consumer Loan|Prepare Loan
Dossier , Consumer Loan|Process End of Daily Booking Window ,
Consumer Loan|Adjust Future Payments Stream , Payment
Execution|Execute Credit Booking on Holding Account , Consumer
Loan|Authorise Credit Booking on Holding Account , Customer Offer|
Initiate Setup
Authorise Closing of Term Deposit , Term Deposit|Calculate Interest ,
Servicing Order|Get Amount Bocks , Term Deposit|Remove Amount
Blocks , Servicing Order|Get Conditions for Early Closing , Servicing
Order|Close Term Deposit Early , Term Deposit|Remove Amount
Blocks and Account Blocks , Term Deposit|Calculate Accrued Interest
, Term Deposit|Authorise Closing of Term Depsit , Term Deposit|
Delink Accounts from Deposit Account , Customer Offer|Open Term
Deposit Agreement , Servicing Order|Get details of Term Deposit ,
Servicing Order|Renew Term Deposit Early , Term Deposit|Delink
Accounts and Credit Facilties , Term Deposit|Link Corporate Current
Account as Settlement Account , Term Deposit|Authorise Renewal of
Term Deposit , Term Deposit|Calculate Interest , Term Deposit|
Remove Amount Blocks , Term Deposit|Create New Deposit
Account , Term Deposit|Close Deposti Account , Servicing Order|
Retrieve Term Deposit Agreement Details , Servicing Order|Open
Term Deposit , Term Deposit|Link Current Account to Term Deposit ,
Term Deposit|Authorise Term Deposit , Customer Offer|Open Term
Deposit Agreement , Term Deposit|Authorise Term Deposit
Agreement , Account Balance Sweeping|Link Demand Deposit to
Sweep Service , Servicing Order|Change Attached Current Account ,
Term Deposit|Delink Current Account from Deposit Account , Term
Deposit|Link Current Account to Deposit Account , Servicing Order|
Get Deposit Details and Conditions for Early Closing , Servicing
Order|Close Term Deposit Early , Term Deposit|Authorise Closing of
Term Deposot , Term Deposit|Calculate Interest , Term Deposit|
Delink Accounts and Credit Facilties , Term Deposit|Remove Amount
Blocks , Servicing Order|Get Conditions of Term Deposit Agreement ,
Servicing Order|Update Conditions of Term Deposit , Account
Balance Sweeping|Remove Term Deposit Account from Sweep
Service , Servicing Order|Retrieve Term Deposit Agreement Details ,
Servicing Order|Open Term Deposit , Term Deposit|Link Current
Account to Term Deposit , Term Deposit|Authorise Term Deposit ,
ECM And DCM|Open Term Deposit Account , ECM And DCM|Monitor
Incoming Funds
Servicing Order|Get Loan Details , Servicing Order|Get Repayment
Details of Loan to Be Modified , Servicing Order|Determine
Outstanding Balance , Servicing Order|Process Modification of
Merchandising Loan , Servicing Order|Process Modification of
Merchandising Loan , Merchandising Loan|Update Loan Dossier ,
Merchandising Loan|Process Closing of Merchandising Loan ,
Merchandising Loan|Prepare Loan Dossier , Customer Offer|Generate
Initial Loan , Merchandising Loan|Process Closing of Merchandising
Loan , Customer Offer|Initiate Merchandising Loan
Collateral Asset Administration|Link Collateral to Corporate Loan ,
Customer Relationship Management|Initiate Corporate Loan ,
Customer Relationship Management|Process Closing of Corporate
Loan , Customer Relationship Management|Process Closing of
Corporate Loan , Corporate Loan|Prepare Corporate Loan Agreement
Document , Corporate Loan|Link Credit Facility to Corporate Loan ,
Corporate Loan|Prepare Corporate Loan Dossier , Customer
Relationship Management|Open Loan Servicing Account , Corporate
Loan|Retrieve Loan Details , Corporate Loan|Analyse Financial
Statements , Corporate Loan|Determine Credit Risk for This loan ,
Corporate Loan|Update Loan Quality Rating , Corporate Loan|Update
Reporting Data , ECM And DCM|Initiate Corporate Loan , Asset
Securitization|Get Future Cash Flow , Asset Securitization|Change
Loan Status to Securitized , Asset Securitization|Get Future Cash
Flow , Asset Securitization|Update Loan Status to Sold , Customer
Relationship Management|Open Loan Servicing Account , Asset
Securitization|Get Loan Details , Corporate Loan|Get Repayment
Details , Corporate Loan|Process End of Period Reporting to
Investor , Corporate Loan|Retrieve End of Period Outstanding
Balance , Corporate Loan|Determine End of Period Overdue Amount
for Corporate Loan , Corporate Loan|Determine Interest Amount for
Reporting Period , Corporate Loan|Determine Charges for Reporting
Period , Corporate Loan|Complete Investor Reporting Data ,
Corporate Loan|Determine End of Period Amount to Be Settled , ECM
And DCM|Open Loan Account , ECM And DCM|Disburse Funds , ECM
And DCM|Open Loan Account , ECM And DCM|Disburse Funds
Servicing Order|Get Conditions for Termination of Sweep
Agreement , Servicing Order|Deactivate Sweep Service , Account
Balance Sweeping|Calculate Termination Fees , Account Balance
Sweeping|Authorise Termination of Sweep Service , Customer Offer|
Open Sweep Service , Account Balance Sweeping|Authorise Sweep
Service , Customer Relationship Management|Open Sweep Service
Considering Inter-Company Loans , Account Balance Sweeping|
Authorise Sweep Service , Servicing Order|Get Details and Sweep
Sequence , Servicing Order|Change Sweep Sequence , Account
Balance Sweeping|Authorise Change of Sweep Sequence , Servicing
Order|Get Details and Sweep Sequence , Servicing Order|Add
Account to Sweep Service , Account Balance Sweeping|Update
Sweep Service to Add New Account , Account Balance Sweeping|
Authorise Change of Sweep Service , Servicing Order|Add Account to
Sweep service , Account Balance Sweeping|Authorise Change of
Sweep Service , Servicing Order|Get Sweep Details and Sequence ,
Servicing Order|Deactivate Sweep Service , Servicing Order|Get
Sweep Agreements of This Customer , Servicing Order|Get
Conditions for Termination of Sweep Agreement , Account Balance
Sweeping|Calculate Termination Fees , Account Balance Sweeping|
Authorise Termination of Sweep Service , Servicing Order|Get Sweep
Details and Sequence , Servicing Order|Change Sweep Sequence ,
Account Balance Sweeping|Authorise Change of Sweep Sequence

Servicing Order|Get Accounts from Salary Package , Servicing Order|

Update Employee Payment Services , Correspondence|Record
Instruction for Salary Payments , Customer Offer|Open Employee
Payment Services Agreement , Employee Payment Services|
Authorise Employee Payment Services Agreement , Correspondence|
Record Instruction for Salary Payments , Servicing Order|Verify if
Account is in Employee Payment Services , Servicing Order|Update
Employee Payment Services , Servicing Order|Open Salary
Accounts , Servicing Order|Open Salary Accounts
Customer Offer|Define Scope of Notional Pooling Agreement ,
Customer Offer|Open Pooling Service , Notional Pooling|Authorise
Notional Pooling Service

Collateral Asset Administration|Determine Excess Collateral Value on

Credit Facilities , Collateral Asset Administration|Provisionally Update
Collateral Allocation , Customer Relationship Management|Get Credit
Facilities of This Customer , Corporate Loan|Link Corporate Loan to
Credit Facility , Corporate Current Account|Link Corporate Current
Account to Credit Facility , Corporate Current Account|De-link
Corporate Current Account from Credit Facility , Corporate Current
Account|Link Corporate Current Account to Credit Facility , Term
Deposit|Delink Term Deposit , Term Deposit|Link New Deposit
Account , Term Deposit|Delink Term Deposit , Corporate Current
Account|De-link Corporate Current Account from Credit Facility ,
Term Deposit|Delink Term Deposit , Term Deposit|Link Term Deposit
, Corporate Current Account|Get Credit Facilities of New Customer ,
Corporate Current Account|Authorise Use of Credit Facility ,
Corporate Current Account|Re-link Corporate Current Account to
New Facility , Customer Relationship Management|Pre-Open Credit
Facility , Credit Facility|Determine Position in Customer Credit Facility
Hierarchy , Credit Facility|Pre-Approve Credit Facility , Customer
Relationship Management|Open Credit Facility , Credit Facility|
Authorise Credit Facility , Credit Facility|Attach Credit Facility in
Credit Facility Hierarchy , Term Deposit|Delink Term Deposit ,
Corporate Current Account|Link Corporate Current Account to Credit
Facility , Corporate Current Account|Re-link Corporate Current
Account to other Credit Facility

Payment Initiation|Process Request for Internal Direct Debits , Direct

Debit|Initiate Direct Debit Order , Correspondent Bank|Confirm
Direct Debit Execution , Credit Card|Process Request for Internal
Direct Debits , Credit Card|Process Request for Outgoing Direct
Debits , Payment Initiation|Handle Request for Refund of Internal
Direct Debit , Customer Billing|Process Request for Internal Direct
Debits , Customer Billing|Process Request for Outgoing Direct
Debits , Correspondent Bank|Record rejection of Outgoing Direct
Debit , Payment Initiation|Process Request for Outgoing Direct
Debits , Correspondent Bank|Process Request for Refund of Outgoing
Direct Debit , Payment Initiation|Handle Request for Internal Direct
Debits , Direct Debit|Initiate Direct Debit Order
Customer Offer|Add Asset to Credit View , Customer Relationship
Management|Get Pricing and Conditions , Customer Relationship
Management|Get Finalised Pricing and Conditions

Credit Card|Create Direct Debit Mandate Record , Corporate Current

Account|Cancel Direct Debit Mandates for Direct Debits Service
Agreement , Corporate Current Account|Create Direct Debit Mandate
Record , Virtual Account|Cancel Direct Debit Mandates of Account to
Be Closed , Corporate Current Account|Cancel Direct Debit Mandates
for Direct Debits Service Agreement , Payment Order|Retrieve
Related Direct Debit Mandate , Corporate Current Account|Create
Direct Debit Mandate Record , Payment Order|Retrieve related Direct
Debit Mandate

Term Deposit|Place New Deposit in Market , Term Deposit|Place New

Deposit in Market , Term Deposit|Cancel Placed Deposit , Term
Deposit|Place New Deposit in Market , Term Deposit|Cancel Placed
Deposit , Term Deposit|Cancel Placed Deposit , Term Deposit|Place
Deposit in Market , Term Deposit|Cancel Placed Deposit
Investment Portfolio Planning|Verify Product Suitability , ECM And
DCM|Verify Suitability of Selected Counterparty , ECM And DCM|
Verify Suitability of Selected Counterparty , ECM And DCM|Verify
Suitability of Selected Counterparty

Customer Relationship Management|Manage Commercial Paper

Deal , ECM And DCM|Authorise Commercial Paper Deal , Customer
Relationship Management|Support Issuance of Commercial Paper ,
ECM And DCM|Authorise Commercial Paper Deal , Customer
Relationship Management|Support Issuance of Commercial Paper ,
ECM And DCM|Authorise Commercial Paper Deal
Credit Card Transaction|Execute Card Transaction , Credit Card
Transaction|Execute Card Transaction , Credit Card Transaction|
Execute Transaction , Credit Card Transaction|Execute Cards
Transaction , Credit Card Transaction|Execute Card Transaction

Card Clearing|Update Transactions for Consolidation and

Distridbution , Card Clearing|Update Transactions for Consolidation
and Distribution , Card Clearing|Update Card Transactions for
Consolidation and Distribution , Card Authorization|Get Transaction
Details , Card Clearing|Update Card Settlement Transactions for
Consolidation and Distribution , Card Clearing|Update Card Network
Settlement Transactions for Consolidation and Distribution , Card
Clearing|Create Transaction Bookings , Card Case|Retrieve Card
Transactions , Credit Card|Book Card Transaction , Card Clearing|
Update Card Transactions , Credit Card|Create Transaction for Write
Off , Card Case|Retrieve Transaction , Card Terminal Operation|
Create Transaction Pending for Authorisation , Card Authorization|
Retrieve Transaction , Card Authorization|Authorise Transaction ,
Customer Case|Retrieve Disputed Transaction Details , Customer
Case|Create Adjustment Transaction , Credit Card|Initiate
Transaction for Cards Balance Transfer
Credit Card|Set Up Card Account , Credit Card Transaction
Execution|Record Debit Booking for Credit Card Account , Credit
Card Transaction Execution|Record Credit Booking for Intermediate
Account , Credit Card Transaction Execution|Record Debit Booking
for Credit Card Account , Credit Card Transaction Execution|Record
Credit Booking for Intermediate Account , Credit Card Transaction
Execution|Record Debit Booking for Intermediate Account , Credit
Card Transaction Execution|Record Credit Booking for Card Account ,
Credit Card|Get Bookings for Specified Period , Credit Card|Get
Installment Transactions since Latest Billing , Credit Card|Retrieve
Unbilled Bookings on Card Account , Credit Card|Debit Card Account
for Interest and Delinquency Fees , Credit Card|Credit Intermediate
Account for Interest and Delinquency Fees , Credit Card|Update
Transaction Status to Billed , Credit Card|Retrieve Unbilled
Transactions , Card Authorization|Get Pending Authorisations , Credit
Card Transaction Execution|Record Debit Booking for Intermediate
Account , Credit Card Transaction Execution|Record Credit Booking
for Credit Card Account , Credit Card Transaction Execution|Record
Debit Booking for Credit Card Account , Credit Card Transaction
Execution|Record Credit Booking for Intermediate Account , Credit
Card|Retrieve Bookings for This Account

Card Case|Retrieve Merchant Characteristics , Card Clearing|Retrieve

Merchant Characteristics and Terms and Conditions , Card Terminal
Operation|Retrieve Merchant Characteristics

Card Clearing|Retrieve Participant Characteristics and Terms , Card

Transaction Switch|Retrieve Issuer Information , Card Case|Get Card
Network Policies , Card Case|Get Acquirer Institution Policies , Card
Case|Get Issuer Policies , Card Case|Get Card Network Policies ,
Card Case|Get Card Case Policies
Card Clearing|Perform Authorisation Matching , Card Authorization|
Do Fuzzy Match with Authorised Transactions , Card Authorization|
Update Pending Transaction Totals , Card Transaction Switch|
Perform Stand-in Authorisation , Card Transaction Switch|Evaluate
Card Use Authorisation , Card Clearing|Perform Authorisation
Matching , Card Terminal Operation|Request Authorisation , Card
Authorization|Validate Response from Card Network , Card
Authorization|Evaluate Standin Authorisation , Card Transaction
Switch|Evaluate Card Use Authorisation , Card Authorization|
Compute Open to Buy

Delinquent Account Handling|Put Temporary Block on Cards ,

Delinquent Account Handling|Update Line of Credit , Credit Card|
Initiate Delinquency Review , Credit Card|Retrieve Billing Schedule ,
Credit Card|Assess Probability of Default , Delinquent Account
Handling|Update Interest Rates , Delinquent Account Handling|
Transfer to Collection , Servicing Order|Record Direct Debit Payment
Details , Customer Offer|Initiate Credit Card , Credit Card|Determine
Card Terms and Conditions and Disclosures , Delinquent Account
Handling|Transfer to Collection , Credit Card|Assess Probability of
Default , Credit Card|Cancel Card Account , Credit Card|Get List of
Additional Cards , Card Collections|Update Collection Location , Card
Clearing|Process Transaction Booking , Credit Card Position Keeping|
Authorise Debit Booking , Credit Card|Update Card Account Balance ,
Card Collections|Get Outstanding Balance and Payment Information ,
Card Collections|Record Receipt of Payment , Card Collections|Write-
off Outstanding Balance , Card Case|Retrieve Charge Details - Billed
and Unbilled , Servicing Order|Block Card , Credit Card|Process
Direct Debit Payments , Credit Card|Select Accounts due for Payment
, Credit Card|Determine Payment Amounts , Servicing Order|Replace
Card , Credit Card|Check Validity of Early Replacement , Credit Card|
Retrieve Billing Schedule , Credit Card|Retrieve Accounts to Be Billed
, Credit Card|Calculate Interest and Delinquency Fees , Credit Card|
Update Billed Balances and Payment Due , Credit Card|Update
Payment Due Dates , Credit Card|Roll Balance Ageing Buckets by 30
Days , Credit Card|Perform Integrity Checks at Account and Billing
Cycle Level , Credit Card|Generate Billing Messages , Servicing
Order|Activate Card , Card Authorization|Retrieve Card Account
Status , Card Authorization|Retrieve Credit Limit , Credit Card|
Compute Available Limit , Customer Case|Retrieve Card Account and
Status , Servicing Order|Execute Balance Transfer , Credit Card|
Check if Action Is Allowed , Credit Card|Calculate Available Balance ,
Credit Card|Decide on Renewal
Investment Portfolio Management|Pre-Open Investment Account ,
Investment Portfolio Analysis|Get Performance Data for Specified
Period , Customer Relationship Management|Open Investment
Account

Customer Relationship Management|Prepare Investment Plan ,

Investment Portfolio Planning|Execute Mandate , Investment
Portfolio Management|Determine Need for New Sales Product ,
Investment Portfolio Management|Discuss Need for New Operational
Product , Customer Relationship Management|Get Investments

Investment Portfolio Management|Create Investment Plan ,

Customer Relationship Management|Get Investement Mandate ,
Customer Relationship Management|Update Investment Mandate ,
Customer Relationship Management|Get Investment Mandate ,
Customer Relationship Management|Update Investment Mandate ,
Customer Relationship Management|Update Investment Plan ,
Customer Relationship Management|Update Investment Plan

Customer Relationship Management|Get Strategic and Tactical

Options , Customer Relationship Management|Get Forecast Versus
Actual Performance
Servicing Order|Move Overdraft Limit Between Virtual Accoiunts ,
Virtual Account|Calculate Available Balance of From Account , Virtual
Account|Authorise Move of Overdraft Limit between Virtual Account ,
Servicing Order|Calculate Maximum Overdraft Amount on Selected
Virtual Account , Servicing Order|Set Overdraft Limit on Selected
Virtual Account , Servicing Order|Conduct Virtual Account Closing
Process , Virtual Account|Cancel Direct Debits Instructions of Account
to be Closed , Virtual Account|Preclose Virtual Account , Virtual
Account|Calculate Interest , Virtual Account|Close Virtual Account ,
Servicing Order|Check completeness of Virtual Account Applications ,
Servicing Order|Open High Volume Virtual Account , Virtual Account|
Complete Virtual Account Data , Virtual Account|Open Virtual
Account , Virtual Account|Authorise Virtual Account Opening ,
Servicing Order|Check Completeness of Virtual Account Application ,
Servicing Order|Open Virtual Account , Virtual Account|Complete
Virtual Account Data , Virtual Account|Authorise Virtual Account
Opening , Servicing Order|Change Ownership of Virtual Account
Corporate Current Account|Cancel Standing Orders of Account to be
Closed , Corporate Current Account|Reconnect Standing Order to
Other Account , Standing Order|Remove Standing Order , Standing
Order|Initiate Standing Order , Corporate Current Account|Cancel
Standing Orders of Account to Be Closed , Standing Order|Reconnect
Standing Order to Other Account , Standing Order|Remove Standing
Order from This Account , Current Account|Remove Standing Order ,
Standing Order|Reconnect Standing Order to Other Account ,
Standing Order|Remove Standing Order , Standing Order|Record
Standing Order , Virtual Account|Cancel Standijg Orders of Virtual
Account to Be Closed , Corporate Current Account|Cancel Standing
Orders of Account to Be Closed , Corporate Current Account|Remove
Standing Order , Current Account|Create Standing Order , Standing
Order|Authorise Standing Order , Current Account|Cancel Standng
Orders of Account to Be Closed , Corporate Current Account|Create
Standing Order , Standing Order|Authorise Standing Order , Payment
Initiation|Cancel Standing Order , Payment Initiation|Get Standing
Orders , Current Account|Cancel Standing Orders of Account to be
Closed , Standing Order|Reconnect Standing Order to Other
Account , Standing Order|Remove Standing Order from This
Account , Corporate Current Account|Create Standing Order ,
Standing Order|Authorise Standing Order
Charges , Standing Order|Update Current Account for Cancellation ,
Disbursement|Set Overdraft Limit , Standing Order|Update Current
Account for Cancellation , Standing Order|Update Current Account
for New Standing Order , Position Keeping|Authorise Credit Booking ,
Term Deposit|Delink Deposit Account from Settlement Account ,
Employee Payment Services|Remove Account from Corporate Payroll
Services , Servicing Order|Retrieve Current Accounts of This
Customer , Term Deposit|Link Term Deposit to Current Account ,
Payment Initiation|Record Standing Order for This Account ,
Servicing Order|Get Conditions for Closing , Servicing Order|Preclose
Current Account , Current Account|Remove Amount Blocks , Current
Account|Delink Accounts from Current Account , Current Account|
Close Current Account , Current Account|Calculate Accrued Interest ,
Current Account|Remove Account Blocks , Position Keeping|
Authorise Debit Booking , Servicing Order|Get Balances and
Bookings forSpecified Period , Payment Order|Get Operational
Details for Payment , Employee Payment Services|Open Current
Account from Bulk Request , Customer Relationship Management|
Open Investment Cash Account , Session Dialogue|Get Available
Balance , Session Dialogue|Get Available Balance , Customer Offer|
Open Retail Current Account , Payment Order|Get Operational
Details for Payment , Position Keeping|Authorise Credit Booking ,
Term Deposit|Delink Deposit Account from Settlement Account ,
Term Deposit|Link Deposit Account to Current Account , Payment
Order|Get Operational Details for Payment , Position Keeping|
Authorise Debit Booking , Position Keeping|Authorise Credit
Booking , Servicing Order|Retrieve Current Accounts of This
Customer , Term Deposit|Link Term Deposit to Current Account ,
Standing Order|Update Current Account for Cancellation , Session
Dialogue|Get Available Balance , Employee Payment Services|Open
Current Account from Bulk Request , Customer Case|Get Details of
Charge Transactions for This Acount , Payment Order|Get
Operational Details for Payment , Payment Execution|Execute Debit
Booking on Current Account
Customer Behavior Models|Get Use and Impact of Models Data ,
Servicing Order|Get Operational Details for Cash Withdrawal ,
Position Keeping|Authorise Debit Booking , Payment Order|Get
Operational Details for Payment , Position Keeping|Authorise Debit
Booking , Customer Offer|Open Savings Account , Savings Account|
Activate Savings Account , Servicing Order|Get Details of Selected
Account , Servicing Order|Add Signatory to Savings Account ,
Savings Account|Authorise New Signatory , Customer Behavior
Insights|Provide Product Activity Report , Customer Relationship
Management|Provide Product Usage and Activity Report , Financial
Accounting|Get Todays Interest , Servicing Order|Get conditions for
Closing , Servicing Order|Close Savings Account , Savings Account|
Remove Account Blocks , Savings Account|Calculate Accrued Interest
, Savings Account|Remove Amount Blocks , Customer Case|Get
Details of Charge Transactions for This Account , Savings Account|
Process Interest Settlement , Savings Account|Process End of Daily
Booking Window , Savings Account|Calculate Value Balance , Savings
Account|Calculate Todays Interest Amount , Savings Account|
Calculate Accrued Interest Amount , Customer Relationship
Management|Provide Product Usage and Activity Report , Position
Keeping|Authorise Credit Booking

Deposit Account|Process Pending Maturity of Term Deposit , Deposit

Account|Close Term Deposit upon Maturity , Deposit Account|
Remove Amount Blocks and Account Blocks , Deposit Account|
Calculate Accrued Interest , Deposit Account|Authorise Closing of
Term Deposit , Deposit Account|Delink Accounts from Deposit
Account , Customer Relationship Management|Add Signatory ,
Business Development|Get Product Activity Report
Servicing Order|Get Details of Mortgage Loan , Servicing Order|Close
Mortgage Loan Servicing Account Early , Mortgage Loan|Calculate
Escrow Balance , Mortgage Loan|Calculate Pay Off Balance ,
Mortgage Loan|Monitor Incoming Funds , Customer Offer|Initiate
Mortgage Loan , Customer Offer|Edit Fees and Credits , Customer
Offer|Create Initial Loan , Mortgage Loan|ConductMortgage Loan
Processing , Collateral Asset Administration|Settle with Disbursement
, Collateral Asset Administration|Adjust Contract Details , Mortgage
Loan|Calculate Instalment Amount , Mortgage Loan|Calculate
Addional Charges , Mortgage Loan|Raise Todays Demands ,
Collateral Asset Administration|Record Collateral Appraisal Results ,
Servicing Order|Retrieve Details of Mortgage Loan to Be Paid Back ,
Servicing Order|Close Mortgage Loan Early , Mortgage Loan|
Calculate Escrow Balance , Mortgage Loan|Calculate Pay Off
Balance , Mortgage Loan|Monitor Incoming Payments , Servicing
Order|Get Details of Mortgage Loan to Be Paid Back , Servicing
Order|Close Mortgage Loan Early , Mortgage Loan|Calculate Escrow
Balance , Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan|
Monitor Incoming Payments , Mortgage Loan|Prepare Mortgage Loan
Agreement , Mortgage Loan|Prepare Mortgage Loan Dossier ,
Mortgage Loan|Conduct Mortgage Loan Processing , Mortgage Loan|
Verify Customer Data

Customer Relationship Management|Add Signatory

Amount , Payment Initiation|Record Standing Order for This
Account , Servicing Order|Preopen Corporate Current Account ,
Servicing Order|Open Corporate Current Account , Corporate Current
Account|Complete Current Account Data , Corporate Current
Account|Authorise Account Opening , Corporate Current Account|
Link Credit Faciltiy to Corporate Current Account , Payment
Execution|Execute Debit Booking on Corporate Current Account ,
Corporate Current Account|Verify if NO Final Block , Corporate
Current Account|Determine Dynamically Calculated Available Balance
, Corporate Current Account|Authorise Debit Booking , Payment
Order|Get Operational Details for Payment , Payment Execution|
Execute Debit Booking , Payment Execution|Execute Credit Booking ,
Customer Relationship Management|Change Ownership of Corporate
Current Account , Corporate Current Account|Authorise Current
Account Change of Ownership , Customer Relationship Management|
Set New Preferential Rates , Corporate Current Account|Authorise
Change of Current Account , Corporate Current Account|Accept
Direct Debit Mandate and Record on Debtor's Corporate Current
Account , Payment Order|Get Operational Details for Payment ,
Position Keeping|Authorise Debit Booking , Corporate Current
Account|Verify if NO Final Block , Corporate Current Account|
Determine Dynamically Calculated Available Balance , Corporate
Current Account|Set Booking Status , Payment Execution|Execute
Credit Booking on Corporate Current Account , Corporate Current
Account|Authorise Credit Booking , Corporate Current Account|
Convert Pending Blocks into Final Blocks , Payment Execution|
Execute Debit Booking , Corporate Current Account|Determine
Dynamically Calculated Available Balance , Account Recovery|Process
Request for Amount Block , Corporate Current Account|Verify if
Pending Block , Payment Order|Get Operational Details for Payment ,
Payment Execution|Execute Credit Booking on Corporate Current
Account , Payment Execution|Execute Debit Booking , Payment
Order|Get Operational Details for Payment , Payment Order|Get
Operational Details for Payment
Customer Offer|Get Notional Product Cash Flow , Session Dialogue|
Execute Withdrawal , Underwriting|Get Repayment Details of Loan to
Be Renewed , Consumer Loan|Prepare Data for Customer Billing ,
Consumer Loan|Determine Disbursement Amount , Session
Dialogue|Create Loan Reports , Consumer Loan|Create Report ,
Customer Offer|Initiate Setup , Consumer Loan|Signal Missed
Invoice Payment , Servicing Order|Get Loan Details , Servicing
Order|Get Repayment Details of Loan to Be Modified , Servicing
Order|Renew Uncollateralised Consumer Loan , Consumer Loan|
Process End of Daily Booking Window , Consumer Loan|Adjust
Payment Stream , Consumer Loan|Process Closing of
Uncollateralised Consumer Loan , Consumer Loan|Renew
Uncollateralised Consumer Loan , Consumer Loan|Prepare Loan
Dossier , Consumer Loan|Process End of Daily Booking Window ,
Consumer Loan|Adjust Future Payments Stream , Payment
Execution|Execute Credit Booking on Holding Account , Consumer
Loan|Authorise Credit Booking on Holding Account , Customer Offer|
Initiate Setup
Authorise Closing of Term Deposit , Term Deposit|Calculate Interest ,
Servicing Order|Get Amount Bocks , Term Deposit|Remove Amount
Blocks , Servicing Order|Get Conditions for Early Closing , Servicing
Order|Close Term Deposit Early , Term Deposit|Remove Amount
Blocks and Account Blocks , Term Deposit|Calculate Accrued Interest
, Term Deposit|Authorise Closing of Term Depsit , Term Deposit|
Delink Accounts from Deposit Account , Customer Offer|Open Term
Deposit Agreement , Servicing Order|Get details of Term Deposit ,
Servicing Order|Renew Term Deposit Early , Term Deposit|Delink
Accounts and Credit Facilties , Term Deposit|Link Corporate Current
Account as Settlement Account , Term Deposit|Authorise Renewal of
Term Deposit , Term Deposit|Calculate Interest , Term Deposit|
Remove Amount Blocks , Term Deposit|Create New Deposit
Account , Term Deposit|Close Deposti Account , Servicing Order|
Retrieve Term Deposit Agreement Details , Servicing Order|Open
Term Deposit , Term Deposit|Link Current Account to Term Deposit ,
Term Deposit|Authorise Term Deposit , Customer Offer|Open Term
Deposit Agreement , Term Deposit|Authorise Term Deposit
Agreement , Account Balance Sweeping|Link Demand Deposit to
Sweep Service , Servicing Order|Change Attached Current Account ,
Term Deposit|Delink Current Account from Deposit Account , Term
Deposit|Link Current Account to Deposit Account , Servicing Order|
Get Deposit Details and Conditions for Early Closing , Servicing
Order|Close Term Deposit Early , Term Deposit|Authorise Closing of
Term Deposot , Term Deposit|Calculate Interest , Term Deposit|
Delink Accounts and Credit Facilties , Term Deposit|Remove Amount
Blocks , Servicing Order|Get Conditions of Term Deposit Agreement ,
Servicing Order|Update Conditions of Term Deposit , Account
Balance Sweeping|Remove Term Deposit Account from Sweep
Service , Servicing Order|Retrieve Term Deposit Agreement Details ,
Servicing Order|Open Term Deposit , Term Deposit|Link Current
Account to Term Deposit , Term Deposit|Authorise Term Deposit ,
ECM And DCM|Open Term Deposit Account , ECM And DCM|Monitor
Incoming Funds
Servicing Order|Get Loan Details , Servicing Order|Get Repayment
Details of Loan to Be Modified , Servicing Order|Determine
Outstanding Balance , Servicing Order|Process Modification of
Merchandising Loan , Servicing Order|Process Modification of
Merchandising Loan , Merchandising Loan|Update Loan Dossier ,
Merchandising Loan|Process Closing of Merchandising Loan ,
Merchandising Loan|Prepare Loan Dossier , Customer Offer|Generate
Initial Loan , Merchandising Loan|Process Closing of Merchandising
Loan , Customer Offer|Initiate Merchandising Loan
Collateral Asset Administration|Link Collateral to Corporate Loan ,
Customer Relationship Management|Initiate Corporate Loan ,
Customer Relationship Management|Process Closing of Corporate
Loan , Customer Relationship Management|Process Closing of
Corporate Loan , Corporate Loan|Prepare Corporate Loan Agreement
Document , Corporate Loan|Link Credit Facility to Corporate Loan ,
Corporate Loan|Prepare Corporate Loan Dossier , Customer
Relationship Management|Open Loan Servicing Account , Corporate
Loan|Retrieve Loan Details , Corporate Loan|Analyse Financial
Statements , Corporate Loan|Determine Credit Risk for This loan ,
Corporate Loan|Update Loan Quality Rating , Corporate Loan|Update
Reporting Data , ECM And DCM|Initiate Corporate Loan , Asset
Securitization|Get Future Cash Flow , Asset Securitization|Change
Loan Status to Securitized , Asset Securitization|Get Future Cash
Flow , Asset Securitization|Update Loan Status to Sold , Customer
Relationship Management|Open Loan Servicing Account , Asset
Securitization|Get Loan Details , Corporate Loan|Get Repayment
Details , Corporate Loan|Process End of Period Reporting to
Investor , Corporate Loan|Retrieve End of Period Outstanding
Balance , Corporate Loan|Determine End of Period Overdue Amount
for Corporate Loan , Corporate Loan|Determine Interest Amount for
Reporting Period , Corporate Loan|Determine Charges for Reporting
Period , Corporate Loan|Complete Investor Reporting Data ,
Corporate Loan|Determine End of Period Amount to Be Settled , ECM
And DCM|Open Loan Account , ECM And DCM|Disburse Funds , ECM
And DCM|Open Loan Account , ECM And DCM|Disburse Funds

Term Deposit|Place New Deposit in Market , Term Deposit|Place New

Deposit in Market , Term Deposit|Cancel Placed Deposit , Term
Deposit|Place New Deposit in Market , Term Deposit|Cancel Placed
Deposit , Term Deposit|Cancel Placed Deposit , Term Deposit|Place
Deposit in Market , Term Deposit|Cancel Placed Deposit
Investment Portfolio Planning|Verify Product Suitability , ECM And
DCM|Verify Suitability of Selected Counterparty , ECM And DCM|
Verify Suitability of Selected Counterparty , ECM And DCM|Verify
Suitability of Selected Counterparty
Customer Relationship Management|Manage Commercial Paper
Deal , ECM And DCM|Authorise Commercial Paper Deal , Customer
Relationship Management|Support Issuance of Commercial Paper ,
ECM And DCM|Authorise Commercial Paper Deal , Customer
Relationship Management|Support Issuance of Commercial Paper ,
ECM And DCM|Authorise Commercial Paper Deal

Servicing Order|Retrieve Customer Tax Information

Collateral Asset Administration|Determine Collateral Allocation Mix

Administration|Verify Ownership and Conduct Title Search ,
Collateral Asset Administration|Conduct Second Appraisal , Collateral
Asset Administration|Approve Collateral , Collateral Asset
Administration|Set Up Reporting Schedule , Underwriting|Get
Collateral Risk , Customer Relationship Management|Conduct
Corporate Loan Collateral Due Diligence , Disbursement|Get Amount
of Claim on Collateral , Underwriting|Get Collateral Risk , Customer
Offer|Record Property Details , Customer Offer|Record Escrow
Information , Mortgage Loan|Verify Payment of Taxes on Property ,
Collateral Asset Administration|Monitor Payment , Customer Offer|
Prepare Transfer of Ownership and Title , Collateral Asset
Administration|Verify Merchant , Collateral Asset Administration|
Check Make and Type of Loan Object , Mortgage Loan|Record
Collateral Insurance Details , Collateral Asset Administration|
Determine Adequacy of Coverage , Mortgage Loan|Verify Claims on
Collateral , Customer Offer|Record Collateral , Collateral Asset
Administration|Review Collateral Appraisal , Mortgage Loan|Retrieve
Charge Amount for Taxes and Insurance Premium , Merchandising
Loan|Adjust Fiduciary Acquisition/Title of Loan Object , Corporate
Loan|Get Collateral Details , Customer Offer|Record Property
Details , Collateral Asset Administration|Order Collateral Appraisal ,
Collateral Asset Administration|Review Collateral Appraisal ,
Collateral Asset Administration|Update Terms and Conduct
Repricing , Collateral Asset Administration|Conduct Second
Appraisal , Collateral Asset Administration|Approve Appraisal ,
Mortgage Loan|Release Collateral , Mortgage Loan|Release Collateral
, Mortgage Loan|Verify Payment of Taxes on Property , Mortgage
Loan|Record Collateral Insurance Details , Mortgage Loan|Verify
Claims on Collateral , Customer Relationship Management|Determine
Indicative Collateral Value , Customer Relationship Management|
Confirm Collateral Value , Mortgage Loan|Conduct Flood Search/Title
Search , Merchandising Loan|Complete Fiduciary Acquisition and Title
of Loan Object , Underwriting|Get Fiduciary Ownership Risk ,
Customer Offer|Prepare Transfer of Ownership and Title

Underwriting|Conduct Underwriting Audit , Underwriting|Conduct

Underwriting Audit , Underwriting|Conduct Underwriting Audit
Collateral Asset Administration|Prepare Draft Agreement on Fiduciary
Change of Ownership of Equiment and Inventory , Collateral Asset
Administration|Prepare Agreement on Pledging of Debtors
Receivables , Asset Securitization|Perform Legal Due Diligence ,
Customer Offer|Get Legal Advice , Party Lifecycle Management|
Conduct Legal Process of Corporate Customer Onboarding ,
Collateral Asset Administration|Prepare Fiduciary Acquisition Contract
and Title , Party Lifecycle Management|Conduct Legal Process of
Private Banking Customer Onboarding , Asset Securitization|Get
Approval for Prospectus , Asset Securitization|Get Approval for
Prospectus , Customer Relationship Management|Review Pooling and
Servicing Agreement with Internal Conditions , Customer
Relationship Management|Get Legal Advice on Inter Company
Loans , Customer Relationship Management|Prepare Sweep
Agreement , Term Deposit|Get Legal Approval , Corporate Current
Account|Verify Legal Compliance of Changing Corporate Current
Account Ownership , Party Lifecycle Management|Conduct Legal
Process of Corporate Customer Onboarding , Customer Relationship
Management|Verify Legal Compliance of Changing Corporate Current
Account Ownership , Corporate Current Account|Get Approval
Product Design|Develop Required Automated Functionality , Product
Design|Develop Required Automated Functionality , Product Design|
Develop Required Automated Functionality

Asset Securitization|Identify B Piece Buyers

Customer Relationship Management|Verify Validity of Customer

Documents , Corporate Loan|Create Payment Instruction and
Welcome Package , Servicing Order|Check Validity of Documents ,
Asset Securitization|Get Deal Document Templates , Mortgage Loan|
Prepare Final Settlement Documents , Mortgage Loan|Verify
Correctness of Settlement Documents from Notary , Servicing Order|
Check Correctness of Supporting Documents , Customer Offer|Check
Correctness of Supporting Documents , Customer Offer|Check
Correctness of Supporting Documents , Customer Offer|Check
Correctness of Supporting Documents , Customer Relationship
Management|Verify Validity of Documents , Servicing Order|Verify
Correctness of Customer Documents , Mortgage Loan|Prepare Final
Settlement Document , Mortgage Loan|Verify Correctness of
Settlement Documents from Notary , Servicing Order|Check Validity
of Documents , Servicing Order|Check Correctness of Supporting
Documents , Mortgage Loan|Prepare Final Settlement Document ,
Mortgage Loan|Verify Correctness of Settlement Documents from
Notary , Corporate Loan|Prepare Investor Report , Party Lifecycle
Management|Verify validity of submitted documents , Customer
Offer|Verify Correctness of Documents , Servicing Order|Check
Correctness of Supporting Documents
Customer Relationship Management|Get Available Customer
Documents , Corporate Loan|File Corporate Loan Dossier , Corporate
Current Account|File Customer Documents , Consumer Loan|Get
Template for Confirmation of Withdrawal , Card Case|File Merchant
Charge Support Documents , Corporate Loan|Retrieve Next in Line
Financial Statements , Corporate Loan|Retrieve Previous Financial
Information , Direct Debit Mandate|File Direct Debit Mandate
Instruction , Collateral Asset Administration|Get Available Documents
, Collateral Asset Administration|File Insurance Documents ,
Corporate Current Account|File Customer Documents , Account
Balance Sweeping|File Sales Product Agreement , Servicing Order|
File Customer Documents , Servicing Order|Get Currently Available
Documents , Customer Billing|Archive Statements , Servicing Order|
Get List of Available Customer Documents , Servicing Order|File
Customer Documents , Employee Payment Services|File Sales
Product Agreement , Customer Relationship Management|File Pooling
and Servicing Agreement , Notional Pooling|File Sales Product
Agreement , Consumer Loan|Classify and File Documents , Customer
Offer|Get Available Documents , Merchandising Loan|File Loan
Dossier , Account Balance Sweeping|File Sales Product Agreement ,
Corporate Current Account|File Sales Product Agreement , Party
Lifecycle Management|Archive Documents , Delinquent Account
Handling|Classify and File Documents , Servicing Order|Get Available
Documents , Term Deposit|File Sales Product Agreement , Mortgage
Loan|File Mortgage Loan Dossier , Direct Debit Mandate|File Direct
Debit Mandate Instruction , Servicing Order|File Customer
Documents , Current Account|File Sales Product Agreement , Credit
Facility|File Sales Product Agreement , Party Lifecycle Management|
Verify Validity of Submitted Documents , Consumer Loan|File Loan
Dossier , Merchandising Loan|File Loan Dossier , Servicing Order|
Store Customer Documents , Party Lifecycle Management|Request
Document Verification , Party Lifecycle Management|File Customer
Agreement , Corporate Current Account|File Customer Agreement ,
Consumer Loan|Issue Final Documents
Current Account|Inform Customer on Closing of Current Account ,
Virtual Account|Send Confirmation of Virtual Account Opening to
Customer , Direct Debit Mandate|Inform Debtor Banks , Prospect
Campaign Execution|Send Messages and Capture Responses ,
Mortgage Loan|Send Final Settlement Documents to Customer and
Notary , Mortgage Loan|Receive Settlement Documents from
Notary , Mortgage Loan|Send Statement of Full Payback to Customer
, Mortgage Loan|Get Customer Signature , Current Account|Get
Remaining Data from Customer , Current Account|Get Customer
Signature , Current Account|Inform Customer , Corporate Current
Account|Inform Customer on Activation of Direct Debit Mandate ,
Corporate Current Account|Send Current Account Agreement and
Confirmation of Opening to Customer , Corporate Loan|Send
Investor Report , Account Balance Sweeping|Inform Customer ,
Virtual Account|Inform Customer , Current Account|Inform Customer
, Corporate Current Account|Inform Customer , Customer
Relationship Management|Get Required Documents from Customer ,
Customer Relationship Management|Send Proposal to Customer ,
Credit Facility|Get Customer Signature , Corporate Current Account|
Inform Customer , Issued Device Administration|Dispatch Renewal
Card , Term Deposit|Inform Customer , Party Lifecycle Management|
Get Missing Documents from Customer , Mortgage Loan|Get
Additional Customer Data , Mortgage Loan|Inform Customer on
Status of Application , Corporate Current Account|Inform Customer ,
Merchandising Loan|Get Customer Signature , Term Deposit|Inform
Customer , Term Deposit|Inform Customer , Standing Order|Confirm
Standing Order to Customer , Current Account|Get Remaining Data
from Customer , Current Account|Get Customer Signature , Current
Account|Inform Customer , Corporate Current Account|Send
Confirmation of Corporate Current Accounts Opening to Customer ,
Corporate Current Account|Get Customer signatures , Corporate
Current Account|Send Confirmation to Customers , Consumer Loan|
Send Final Documents to Customer and Obtain Signature , Consumer
Loan|Send Confirmation to Customer

Product Design|Check IP Rights , Product Design|Check IP Rights

Servicing Activity Analysis|Update Procedural Guidelines

Business Development|Get Segment Performance by Customer and

Product , Business Development|Get Segment Performance by
Customer and Product , Business Development|Get Segment
Performance by Customer and Product , Business Development|Get
Segment Performance by Customer and Product , Business
Development|Get Segment Performance by Customer and Product ,
Business Development|Get Performance Summary by Customer and
Product Segment , Business Development|Get Product Performance
Goals and Profitability , Business Development|Get Segment
Performance by Customer and Product
Market Analysis|Get Performance of Selected Competitors
Business Development|Conduct Comparative Market Analysis ,
Business Development|Conduct Comparative Market Analysis ,
Business Development|Conduct Comparative Market Analysis ,
Business Development|Conduct Comparative Market Analysis ,
Business Development|Conduct Comparative Market Analysis ,
Prospect Campaign Execution|Get List of Prospects , Business
Development|Analyse Competitor Performance , Business
Development|Perform Market Analysis for Selected Products ,
Business Development|Conduct Comparative Market Analysis

Market Analysis|Get Customer Market Data , Market Analysis|Get

competitor Campaign Data , Prospect Campaign Design|Get Detailed
Competitor Campaign Data , Market Analysis|Get Competitor
Campaign Data , Customer Behavior Insights|Provide Customer
Market Research and Social Network Details , Market Analysis|Get
Competitor Campaign Data , Customer Campaign Design|Get
Detailed Competitor Campaign Data , Market Analysis|Get
Competitor Performance Data , Advertising|Get Detailed Market Data
, Market Analysis|Get Details of Prospects , Competitor Analysis|
Obtain Competitor Market Data , Customer Relationship
Management|Provide Market Research and Social Network Details ,
Market Analysis|Get Product Performance Data , Market Analysis|Get
Competitor Campaign Data

Business Development|Get Customer Performance Analysis

Business Development|Perform Product Profitability Performance

Analysis

Customer Relationship Management|Get Special Interest Rates ,

Corporate Loan|Fund Loan , Card Clearing|Get CCY Exchange Rates ,
Servicing Order|Get Interest Rates for Term Deposit , Servicing
Order|Get Interest Rates for Term Deposit , Servicing Order|Get
Interest Rates and Charges for Early Renewal of Term Deposit ,
Servicing Order|Determine Penalty Interest and Charges , Servicing
Order|Get Interest Rates and Charges for Early Renewal of Term
Deposit , Servicing Order|Determine Penalty Interest and Charges ,
Corporate Current Account|Get Interest Rates
Asset Securitization|Select Agencies , Asset Securitization|Develop
Offering Term Sheet , Asset Securitization|Create Offering
Documents , Asset Securitization|Create Preliminary Prospectus ,
Asset Securitization|Finalise Bond Structure , Asset Securitization|
Finalise Internal Marketing Material , Asset Securitization|Market
Securitization , Asset Securitization|Print Black or Final Prospectus ,
Asset Securitization|Close Transaction , Asset Securitization|Create
Preliminary Prospectus , Asset Securitization|Finalise Bond
Structure , Asset Securitization|Finalise Internal Marketing Material ,
Asset Securitization|Market Securitization , Asset Securitization|
Create Final Prospectus , Asset Securitization|Close Transaction ,
Corporate Treasury|Securitize Loan Portfolio , Asset Securitization|
Select Loans for Securitization , Asset Securitization|Determine
Preliminary Deal Structure , Asset Securitization|Determine
Probability of Default , Asset Securitization|Determine Net Present
Vakue , Asset Securitization|Create Deal Documents , Asset
Securitization|Assign Loans to SPV , Asset Securitization|Complete
Securitization Deal Approval , Asset Securitization|Create Deal
Structure
ECM And DCM|Request Approval for Deal , ECM And DCM|Analyse
Risks , ECM And DCM|Analyse Risks
Corporate Loan|Verify Correct Execution of Origination Procedure ,
Underwriting|Verify Correct Execution of the Mortgage Loan Process ,
Corporate Current Account|Verify Correct Execution of Account
Opening Process , Customer Relationship Management|Verify Correct
Execution of Investment Plan Process , Term Deposit|Verify Correct
Execution of Term Deposit Agreement Opening Process , Term
Deposit|Verify Correct Execution of Term Deposit Agreement
Opening Process , Underwriting|Verify Correct Execution of
Uncollateralised Consumer Loan Process , Corporate Current
Account|Verify Correct Execution of Account Opening Process ,
Account Balance Sweeping|Verify Correct Execution of Sweep
Agreement Opening Process , ECM And DCM|Verify Correct Execution
of Commercial Paper Issuance Process , Savings Account|Verify
Correct Execution of Savings Account Opening Process , Savings
Account|Verify Correct Execition of Signatory Addition Process ,
Current Account|Verify Correct Execution of Account Opening
Process , Corporate Current Account|Verify Correct Execution of
Signatory Addition Process , Notional Pooling|Verify Correct
Execution of Notional Pooling Opening Process , Customer Offer|
Audit Offer Process , Account Balance Sweeping|Verify Correct
Execution of Sweep Agreement Opening Process , Term Deposit|
Verify Correct Execution of Deposit Agreement Opening Process ,
Term Deposit|Verify Correct Execution of Term Deposit Agreement
Opening Process , Mortgage Loan|Verify Correct Execution of
Origination Procedure , Corporate Current Account|Verify Correct
Execution of Change of Account Ownership Process , Current
Account|Verify Correct Execution of Account Opening Process , Credit
Facility|Verify Correct Execution of Credit Facility Opening Process ,
Mortgage Loan|Verify Correct Execution of Application Process ,
Underwriting|Verify Correct Execution of Merchandising Loan Process
, Party Lifecycle Management|Evaluate Customer Due Diligence
Assessment , ECM And DCM|Verify Correct Execution of Commercial
Paper Issuance Process , Corporate Current Account|Verify Correct
Execution of Change of Account Ownership Process
Party Lifecycle Management|Get Common Reporting Standard
Classification

Contact Handler|Initiate Fraud Case

Corporate Loan|Update GL Accounts , Card Clearing|Update GL
Accounts for Issuers Settlement Transactions , Card Clearing|Update
GL Accounts for Acquirers Settlement Transactions , Mortgage Loan|
Update GL Accounts , Credit Card|Update GL Accounts , Card
Clearing|Update GL Accounts for Cards Settlement Transactions ,
Card Clearing|Update GL Accounts for Card Network Settlement
Transactions , Product Design|Update GL Accounts and Reporting
Codes , Credit Card|Update GL Accounts for Credit Card Transaction
Booking , Card Clearing|Update GL Accounts for Card Network Totals
, Credit Card|Update GL Accounts for Write Off , Credit Card|Updatre
GL Accounts for Instalments since Latest Billing , Credit Card|Update
GL Accounts for Interest and Delinquency Fees , Asset Securitization|
Update GL Accounts , Customer Relationship Management|Update GL
Accounts , Merchandising Loan|Update GL Accounts , Asset
Securitization|Update GL Accounts , Mortgage Loan|Update GL
Accounts , Customer Offer|Update GL Accounts , Mortgage Loan|
Update GL Accounts , Mortgage Loan|Update GL Accounts , Product
Design|Update GL Accounts and Reporting Codes , Consumer Loan|
Update GL Accounts , Mortgage Loan|Assign Accounting Unit to
Mortgage Process , Merchandising Loan|Update GL Accounts ,
Product Design|Update GL Accounts and Reporting Codes , Product
Design|Update GL Accounts and Reporting Codes , Consumer Loan|
Set up Consumer Loan
Customer Offer|Verify Regulatory Compliance , Party Lifecycle
Management|Conduct Markets in Financial Instruments Directive
Classification , Party Lifecycle Management|Conduct European
Market Infrastructure Regulation Classification , Party Lifecycle
Management|Conduct Foreign Account Tax Compliance Act
Classification , Investment Portfolio Planning|Verify Regulatory
Compliance , Payment Order|Conduct AML Check , Payment Order|
Check Beneficiary , Party Lifecycle Management|Perform Regulatory
KYC Analysis , Regulatory Compliance|Establish Customer Due
Diligence Profile , Regulatory Compliance|Perform KYC Evaluation
and Signoff , Regulatory Compliance|Determine Customer Risk
Rating , Regulatory Compliance|Determine Political Exposure ,
Servicing Order|Conduct AML Check , Underwriting|Verify Regulatory
Compliance , Customer Offer|Verify Regulatory Compliance ,
Customer Offer|Verify Regulatory Compliance , Payment Order|
Conduct AML Check , Customer Offer|Confirm Action Complies with
Regulations , Payment Order|Perfrom compliance check , Payment
Initiation|Conduct AML Check on Beneficiary , Payment Order|
Conduct AML Check , Mortgage Loan|Verify Regulatory Compliance ,
Direct Debit|Check Debtor , Payment Order|Check Beneficiary ,
Servicing Order|Conduct AML Check , Payment Initiation|Conduct
AML Check on Beneficiary , Customer Offer|Verify Regulatory
Compliance , Credit Management|Conduct Regulatory Compliance
Checks , Payment Order|Conduct AML Check , Party Lifecycle
Management|Perform Regulatory KYC Analysis , Party Lifecycle
Management|Evaluate Regulatory KYC Checks , Mortgage Loan|Get
Mortgage Loan Disclosure Requirements , Underwriting|Verify if
Regulatory Compliance Checks Completed , Party Lifecycle
Management|Perform Regulatory KYC Analysis , Product Design|
Check Regulatory Compliance , Payment Initiation|Conduct AML
Check on Beneficiary , Product Design|Check Regulatory
Compliance , Party Lifecycle Management|Evaluate Regulatory KYC
Checks , Payment Order|Check Incoming Transfer Originator ,
Payment Order|Check Beneficiary

Asset Securitization|Get Securitizaton Market Risk Model

Asset Securitization|Get Liquidity Risk Model

Underwriting|Get Corporate Lending Risk Model , Asset

Securitization|Get Securitization Credit Risk Model , Underwriting|Get
Mortgage Lending Risk Model , Corporate Loan|Retrieve Applicable
Risk Models , Underwriting|Get Uncollateralised Consumer Lending
Risk Model , Asset Securitization|Get Corporate Lending Risk Model ,
Credit Management|Get Credit Facilties Risk Model , Underwriting|
Get Merchandising Lending Risk Model

Credit Card|Retrieve Card Probability of Default Model , Business

Development|Assess Customer Behaviour Model Performance ,
Channel Activity Analysis|Get recent Customer Activity
Fraud Evaluation|Retrieve Fraud Model
Direct Debits as Payment Instrument , Session Dialogue|Handle
Request for New Credit Card , Session Dialogue|Record Request to
Open Corporate Current Account , Customer Offer|Check
Completeness of Corporate Current Account Application , Session
Dialogue|Initiate Mortgage Loan Application Process , Customer
Offer|Record Borrower and Loan Information , Customer Offer|
Update Terms and Conduct Repricing , Session Dialogue|Record
Request to Open Term Deposit Agreement , Session Dialogue|
Handle Request to Establish Term Deposit Agreement , Customer
Offer|Prepare Proposal for Term Deposit Agreement , Point of
Service|Get Failed Offer Details , Session Dialogue|Record Request
to Open Savings Account , Session Dialogue|Record Request to Open
Savings Account , Customer Behavior Models|Get Use and Impact of
Models Data , Session Dialogue|Record Request to Open Corporate
Current Account , Customer Offer|Verify Completenes of Request ,
Customer Offer|Check Completeness of Corporate Current Account
Application , Session Dialogue|Record Request for Sweep Agreement
, Session Dialogue|Record Request to Open Savings Account ,
Session Dialogue|Record Request to Open Retail Current Account ,
Session Dialogue|Record Request to Open Corporate Payroll Service
Agreement , Customer Offer|Continue Offer Processing , Session
Dialogue|Record Request for Notional Pooling agreement , Customer
Offer|Continue Offer Processing , Session Dialogue|Handle Request
to Use Direct Debits as Payment Instrument , Customer Offer|
Continue Offer Processing , Session Dialogue|Record Request to
Open Term Deposit , Party Lifecycle Management|Initiate Customer
Offer , Session Dialogue|Handle Request for New Credit Card ,
Session Dialogue|Handle Request to Establish Term Deposit
Agreement , Session Dialogue|Initiate Consumer Loan Origination ,
Customer Offer|Continue Offer Processing , Session Dialogue|Record
request to open Retail Current Account , Session Dialogue|Record
Request for Credit Facility , Session Dialogue|Record Request for
Merchandising Loan , Customer Offer|Verify Completeness of
Borrower and Loan Details
Customer Relationship Management|Perform Underwriting for
Corporate Loan , Underwriting|Review Application and Add
Conditions , Underwriting|Review Conditions , Underwriting|Decide
on Loan , Customer Relationship Management|Perform Underwriting
for Corporate Loan , Servicing Order|Perform Underwriting for
Merchandising Loan , Mortgage Loan|Perform Underwriting for
Mortgage Loan , Underwriting|Review and Add Conditions ,
Underwriting|Review Conditions , Underwriting|Decide on Loan
Approval , Underwriting|Conduct Second Review , Underwriting|
Adjust Offer , Consumer Loan|Perform Underwriting for
Uncollateralised Consumer Loan , Underwriting|Review and Add
Conditions , Underwriting|Adjust Offer , Underwriting|Review
Conditions , Underwriting|Decide on Loan , Customer Offer|Obtain
underwriting decision , Consumer Loan|Perform Underwriting for
Renewal of Uncollateralised Consumer Loan , Customer Relationship
Management|Get Approval from Credit Committee , Mortgage Loan|
Perform Underwriting for Mortgage Loan , Merchandising Loan|
Perform Underwriting for Merchandising Loan , Underwriting|Review
and Add Conditions , Underwriting|Adjust Offer , Underwriting|
Review Conditions , Underwriting|Decide on Loan Approval ,
Underwriting|Conduct Second Review , Merchandising Loan|Perform
Underwriting for Merchandising Loan

Prospect Campaign Management|Initiate External Campaign ,

Prospect Campaign Execution|Select Suitable Campaign , Prospect
Campaign Execution|Prepare Mailshot
Customer Relationship Management|Create Opportunity , Point of
Service|Get Details of Available Opportunity , Customer Relationship
Management|Create Opportunity , Customer Relationship
Management|Capture New Leads and Opportunities , Point of
Service|Get Details of Available Opportunity , Customer Campaign
Execution|Create Opportunity , Customer Offer|Retrieve Lead or
Opportunity Details , Customer Campaign Execution|Record New
Opportunities , Customer Relationship Management|Record Leads
and Opportunities , Customer Relationship Management|Create
Opportunity , Customer Campaign Execution|Capture Lead for
Processing

Product Deployment|Release Sales Product , Sales Product|

Determine Sales Product Validity , Sales Product|Determine Sales
Product Version , Product Portfolio|Phase Out Sales Product Current
Account , Sales Product|Set Product Status to Phased Out , Sales
Product|Terminate Sales Product , Investment Portfolio
Management|Create New Sales Product
Retail Customer , Customer Offer|Verify Retail Customer , Current
Account|Verify Completion of Customer Updates , Servicing Order|
Verify Corporate Customer , Servicing Order|Verify Corporate
Customer , Customer Offer|Verify Corporate Customer , Customer
Relationship Management|Verify Corporate Customer , Credit
Facility|Verify Completion of Customer Updates , Customer
Relationship Management|Verify Corporate Customer , Customer
Offer|Verify Retail Customer , Party Lifecycle Management|Perform
Retail Customer Due Diligence Assessment , Party Lifecycle
Management|Assess Retail Customer , Party Lifecycle Management|
Issue Customer Number , Party Lifecycle Management|Determine
Need for Assessmenmt , Session Dialogue|Execute Customer
Onboarding , Savings Account|Verify Completion of Customer
Updates , Customer Relationship Management|Verify Corporate
Customer , Servicing Order|Verify Corporate Customer , Servicing
Order|Verify Corporate Customer , Party Lifecycle Management|
Perform Customer Due Diligence Assessment , Party Lifecycle
Management|Perform 4-Eye Check , Party Lifecycle Management|
Sign Off on Customer Due Diligence Assessment , Party Lifecycle
Management|Perform other Regulatory Assessments , Servicing
Order|Verify Corporate Customer , Servicing Order|Verify Corporate
Customer , Customer Relationship Management|Verify Private
Banking Customer , Servicing Order|Verify Corporate Customer ,
Payment Initiation|Verify Corporate Customer , Employee Payment
Services|Verify Retail Customer , Current Account|Verify Customer
Activation , Customer Offer|Verify Retail Customer , Servicing Order|
Verify Corporate Customer , Servicing Order|Verify Corporate
Customer , Customer Offer|Execute Customer Onboarding , Party
Lifecycle Management|Verify Completeness of Application , Party
Lifecycle Management|Perform Customer Due Diligence Assessment ,
Customer Relationship Management|Verify Corporate Customer ,
Customer Relationship Management|Verify Corporate Customer ,
Customer Relationship Management|Verify Corporate Customer ,
Corporate Current Account|Verify Corporate Customer

Customer Product And Service Eligibility|Get Matching Products ,

Customer Product And Service Eligibility|Conduct Product Matching ,
Customer Relationship Management|Determine Next-Best Product to
Sell , Investment Portfolio Management|Determine Matching
Products , Customer Relationship Management|Match Products to
Different Customer Scenarios

Session Dialogue|Define Upsell Campaign , Session Dialogue|

Conduct Retention Campaign , Customer Campaign Management|
Initiate Internal Campaign , Customer Campaign Execution|Select
Suitable Campaign , Customer Campaign Execution|Shortlist
Opportunities , Customer Campaign Management|Authorise New
Campaign
Collateral Asset Administration|Assign Expertise on Equipment and
Inventory Valuation , Customer Relationship Management|Provide
Investment Expertise , Investment Portfolio Planning|Provide
Taxation Expertise , Customer Offer|Assign Expertise to the
Application Process , Customer Relationship Management|Get Loan
Package Servicing Expertise , Customer Relationship Management|
Assign Expertise , Customer Relationship Management|Get Required
Expertise

Sales Planning|Plan Sales Product Launch

Contact Handler|Authenticate Customer , Session Dialogue|

Authenticate Customer , Contact Handler|Verify Password and Device
ID , Contact Handler|Authenticate Customer , Card Authorization|
Evaluate Card Holder Authentication , Session Dialogue|Authenticate
Customer , Contact Handler|Authenticate Customer , Contact
Handler|Verify Password and Device ID , Contact Handler|Verify
Additional Authentication Details

Contact Center Operations|Get Details of Product Servicing Activity ,

Servicing Activity Analysis|Analyse Servicing Activity for Recurring
Issues , Contact Center Operations|Provide Servicing Activity Details
Branch Currency Distribution|Record Delivery and Receipt of Cash ,
Contact Center Operations|Get Details of Product Servicing History ,
Point of Service|Record servicing event , Servicing Activity Analysis|
Get Servicing History Report
Servicing Order|Get Transaction Authorisation , Session Dialogue|
Get Transaction Authorisation , Transaction Authorization|Decline
Authorisation , Servicing Order|Get Transaction Authorisation ,
Servicing Order|Get Transaction Authorisation , Servicing Order|Get
Transaction Authorisation , Customer Offer|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Customer Offer|Get Transaction Authorisation , Servicing Order|Get
Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Session Dialogue|Request Transaction Authorisation , Servicing
Order|Get Transaction Authorisation , Servicing Order|Get
Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Customer Offer|Get Transaction Authorisation ,
Servicing Order|Get Transaction Authorisation , Servicing Order|Get
Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Servicing Order|Get Transaction Authorisation , Servicing Order|Get
Transaction Authorisation , Payment Initiation|Get Transaction
Authorisation , Session Dialogue|Request Transaction Authorisation ,
Servicing Order|Get Transaction Authorisation , Payment Initiation|
Get Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Servicing Order|Get Transaction Authorisation , Session Dialogue|
Request Transaction Authorisation , Session Dialogue|Request
Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Payment Initiation|Get Transaction Authorisation , Servicing Order|
Get Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Session Dialogue|Request Transaction Authorisation , Servicing
Order|Get Transaction Authorisation , Customer Offer|Get
Transaction Authorisation , Servicing Order|Get Transaction
Authorisation , Servicing Order|Get Transaction Authorisation ,
Servicing Order|Get Transaction Authorisation
Service|Handle Customer Contact , Customer Relationship
Management|Get Customer Requirements , Customer Relationship
Management|Discuss with Customer and Get Approval , Point of
Service|Handle Customer Contact , Session Dialogue|Record Request
for Product Support , Point of Service|Handle Customer Contact ,
Session Dialogue|Complete Servicing Session , Point of Service|
Handle Customer Contact , Point of Service|Handle Customer
Contact , Servicing Order|Confirm Sweep Sequence , Point of
Service|Handle Customer Contact , Session Dialogue|Continue
Servicing Session , Session Dialogue|Continue Servicing Session ,
Customer Offer|Get Customer Selection , Point of Service|Handle
Bank Party Contact , Point of Service|Handle Customer Contact ,
Customer Relationship Management|Get Initial Details from
Customer , Customer Relationship Management|Discuss Conditions
with Customer , Customer Relationship Management|Discuss
Proposal with Customer and Get Approval , Session Dialogue|
Complete Servicing Session , Session Dialogue|Complete Servicing
Session , Point of Service|Initiate Assisted Servicing Session , Point
of Service|Handle Customer Contact , Point of Service|Handle
Customer Contact , Point of Service|Handle Customer Contact ,
Servicing Order|Agree Conditions with Customer , Point of Service|
Handle Customer Contact , Customer Relationship Management|
Inform Customer on Investment Products and Charges , Customer
Relationship Management|Agree Conditions with Customer , Point of
Service|Handle Customer Contact , Point of Service|Handle Customer
contact , Standing Order|Determine if Standing Order Needs to Be
Reconnected to Different Account , Payment Initiation|Select Account
for Standing Order , Point of Service|Complete Servicing Dialogue ,
Session Dialogue|Continue Servicing Session , Point of Service|
Handle Customer Contact , Point of Service|Handle Customer/TPP
Contact , Point of Service|Handle Customer Contact , Point of
Service|Handle Customer Contact , Point of Service|Handle Customer
Contact , Document Library|Get additional Documents , Party
Lifecycle Management|Obtain and Verify Signature
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Setup Session , Contact Handler|Complete
Contact Setup , Advanced Voice Services Operations|Handle Failed
Self Service Application , eBranch Operations|Start Contact Session ,
eBranch Operations|Start Contact Session , eBranch Operations|
Start Contact Session , eBranch Operations|Start Contact Session ,
eBranch Operations|Start Contact Session , eBranch Operations|
Start Contact Session , eBranch Operations|Start Contact Session ,
eBranch Operations|Start Contact Session , Advanced Voice Services
Operations|Initiate Outbound Phone Connection , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , Session Dialogue|Get Channel Activity for Security and
Analysis , Session Dialogue|Get Channel Activity for Security and
Analysis , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Setup Session , Contact Handler|Handle Out of Pattern Warning ,
eBranch Operations|Start Contact Session , eBranch Operations|
Start Contact Session , eBranch Operations|Start Contact Setup
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , Session Dialogue|Provide Details of Additional Customer
Sessions , Contact Handler|Increase Authenticated Level , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , eBranch Operations|Start Contact Session , eBranch
Operations|Start Contact Session , eBranch Operations|Start Contact
Session , eBranch Operations|Start Contact Session
Dialogue|Get Requested Service from Customer , Payment Initiation|
Have Customer Select Standing Order to be Cancelled , Payment
Initiation|Confirm Cancellation of Standing Order , Session Dialogue|
Get Requested Service from Customer , Servicing Order|Show
Virtual Account and Get Selected , Servicing Order|Show Subsidiary
Customers and Get Selected , Servicing Order|Get Required
Documents from Customer , Servicing Order|Confirm Change of
Virtual Account Ownership , Session Dialogue|Get Requested Service
from Customer , Servicing Order|Show Sweep Termination
Conditions and Get Customer Approval , Servicing Order|Confirm
Termination of Sweep Service to Customer , Servicing Order|Show
Sweep Agreements and Select Agreement to Be Terminated ,
Session Dialogue|Get Requested Service from Customer , Servicing
Order|Get Details of Customer Request , Servicing Order|Agree
Conditions with Customer , Session Dialogue|Get Customer
Request , Session Dialogue|Get Requested Service from Customer ,
Servicing Order|Get Details of Customer Request , Session Dialogue|
Get Requested Service from Customer/TPP , Customer Offer|Get
Details of Customer , Customer Offer|Show Standard Conditions and
Get Details from Customer , Customer Offer|Get Required Customer
and Loan Object Documents , Customer Offer|Inform Customer on
Rates and Conditions and Get Confirmation , Merchandising Loan|
Inform Customer on Loan Approval and Get Confirmation , Session
Dialogue|Get Requested Service from Customer , Servicing Order|
Show Sweep Sequence to Customer and Get Requested Change ,
Servicing Order|Confirm Sweep Update to Customer , Session
Dialogue|Get Requested Service from Customer , Servicing Order|
Get Details of Customer Complaint , Customer Case|Confirm
Involved Bookings with Customer , Servicing Order|Inform Customer
on Case Resolution , Session Dialogue|Get Requested Service from
Customer , Servicing Order|Show Product Options and Get Customer
Choice , Servicing Order|Agree Conditions with Customer , Servicing
Order|Record Details of Accounts to Be Opened , Servicing Order|
Provide Provisional Details to Customer and Get Confirmation
Automated TPP Service , Contact Handler|Initiate Servicing
Dialogue , Contact Routing|Initiate Servicing Dialogue , Contact
Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Session Dialogue|Get Requested Service ,
Servicing Order|Pay Out Cash , Position Keeping|Authorise Credit
Booking on Cash Account , Contact Handler|Initiate Servicing
Dialogue , Contact Handler|Initiate Servicing Dialogue , Contact
Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Session ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Point of Service|Initiate Customer Contact ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Session Dialogue|Get Servicing Activity for
Performance and Root Cause Analysis , Session Dialogue|Get
Servicing Activity for Performance and Root Cause Analysis , Contact
Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Routing|Initiate Servicing Dialogue ,
Contact Routing|Initiate Servicing Dialogue , Contact Handler|Get
Confirmation of Bot or Human , Contact Handler|Initiate Servicing
Dialogue , Contact Handler|Initiate Servicing dialogue , Contact
Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue ,
Contact Handler|Initiate Servicing Session , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue ,
Contact Handler|Initiate Servicing Dialogue , Contact Handler|Initiate
Servicing Dialogue , Contact Handler|Initiate Servicing Dialogue
Contact Handler|Initiate Outbound Contact Session , Contact
Handler|Initiate Self Service Session , Contact Handler|Reroute
Failed Application , Contact Handler|Get Servicing Resource , Contact
Handler|Initiate Outbound Contact Session , Contact Center
Operations|Update Available Servicing Positions , Contact Handler|
Initiate Self Service Session , Contact Handler|Initiate Assisted
Service Session
Session Dialogue|Record Request for Payment Order , Payment
Initiation|Enrich Credit Transfer , Payment Initiation|Conduct Dedup
Check , Session Dialogue|Record Request for Outgoing FCY Credit
Transfer , Payment Initiation|Enrich Credit Transfer , Payment
Initiation|Conduct Dedup Check , Correspondence|Record Request
for Internal Direct Debits , Session Dialogue|Record Request for
Internal Credit Transfer , Session Dialogue|Record Request for
Refund of Internal Direct Debit , Session Dialogue|Record Request to
Cancel Credit Transfer Standing Order , Session Dialogue|Handle
Request to Cancel Credit Transfer Standing Order , Session Dialogue|
Record Request to Establish Credit Transfer Standing Order , Session
Dialogue|Record Request for Payment Order , Correspondence|
Record Request for Outgoing Direct Debits , Session Dialogue|Handle
Outgoing Credit Transfer , Payment Initiation|Enrich Credit Transfer ,
Payment Initiation|Conduct Duplicate Check , Session Dialogue|
Record Request for Payment Order , Session Dialogue|Record
Request to Establish Credit Transfer Standing Order , Session
Dialogue|Initiate Payment Order , Session Dialogue|Handle Request
to Cancel Credit Transfer Standing Standing Order , Session
Dialogue|Record Request for Internal Credit Transfer , Session
Dialogue|Handle Request for Refund of Incoming Direct Debit ,
Session Dialogue|Record Request to Establish Credit Transfer
Standing Order , Session Dialogue|Record Request for Payment
Order , Session Dialogue|Record Request for Payment Order ,
Session Dialogue|Record Request for Payment Order , Session
Dialogue|Record Request to Cancel Payment Order , Session
Dialogue|Record Request for Payment Order , Payment Initiation|
Enrich Credit Transfer , Payment Initiation|Conduct Dedup Check
Sweep Sequence , Session Dialogue|Record Request for Early
Renewal of Term Deposit , Session Dialogue|Handle Request for
Loan Modificationl , Servicing Order|Determine Additional Fees and
Charges , Session Dialogue|Handle Request to Open Term Deposit
under Term Deposit Agreement , Session Dialogue|Record Request
to Close Retail Current Account , Session Dialogue|Record request
for High Volume Virtual Account Opening , Session Dialogue|Record
Instruction on Terminating B2B Direct Debits Service – Creditor Bank
, Session Dialogue|Handle Request for Early Payback of Consumer
Mortgage Loan , Session Dialogue|Handle Request for Account
Statement and Balances , Correspondence|Record Request to Open
Salary Accounts , Servicing Order|Validate Syntax and Semantics ,
Servicing Order|Carry Out Dedup Check , Correspondence|Record
Direct Debit Mandate – Creditor Bank , Session Dialogue|Handle
Request to Change Account Ownership , Session Dialogue|Record
Request to Add Account to Sweep agreement , Session Dialogue|
Record Request to Open Virtual Account , Session Dialogue|Record
B2B Direct Debit Mandate from Creditor Bank , Session Dialogue|
Record Request to Add Account to Sweep agreement , Session
Dialogue|Record Request for Balance Transfer , Session Dialogue|
Record Request to Change Term Deposit Attached Current Account ,
Session Dialogue|Record Request for Early Closing of Term Deposit ,
Session Dialogue|Record Request to Re-activate Dormant Corporate
Current Account , Session Dialogue|Record Request to Change Term
Deposit Agreement Conditions , Session Dialogue|Handle request to
Change Virtual Account Ownership , Session Dialogue|Record
Request to Terminate Sweep Agreement , Session Dialogue|Handle
Request to Open Term Deposit under Term Deposit Agreement ,
Session Dialogue|Record Request to Open Salary Accounts ,
Servicing Order|Verify Syntax and Semantics , Servicing Order|
Perform Dedup Check , Session Dialogue|Record Request to Change
Sweep Sequence , Session Dialogue|Handle Customer Complaint ,
Session Dialogue|Record request for High Volume Account Opening ,
Servicing Order|Check Completeness of Current Account Applications

Session Dialogue|Initiate Servicing Issue

Session Dialogue|Process Notification to Remove Amount Block ,
Servicing Order|Raise Customer Case , Session Dialogue|Initiate
Chargeback Transaction , Session Dialogue|Handle Customer Case ,
Customer Case|Determine Acceptability of Customer Complaint ,
Customer Case|Finalise Customer Case Resolution , Session
Dialogue|Initiate Financial Transaction Dispute Case , Customer
Case|Record Case and Identify Dispute Type , Customer Case|
Determine Workflow , Customer Case|Review and Close Charge
Transaction Dispute Case , Customer Case|Investigate and Rectify
Operational Errors , Servicing Order|Handle Customer Case ,
Customer Case|Determine Acceptability of Customer Complaint ,
Customer Case|Close Customer Case

Card Clearing|Update Card Case for Chargeback Messages , Card

Clearing|Retrieve Chargeback Related Messages , Card Clearing|
Initiate Chargeback Case , Card Case|Validate Merchant and Charge
Details , Card Case|Determine Workflow for Chargeback Case ,
Customer Case|Initiate Card Case for Chargebacks , Card Case|
Determine if Chargeback Process Is to Be Initiated , Card Case|
Analyse Request for Information Response , Card Clearing|Initiate
Chargeback , Card Case|Analyse Request for Information Response ,
Card Case|Analyse and Close Card Chargeback Case

Servicing Order|Retrieve Servicing Mandate

Business Development|Develop Advertising Campaign Outline ,
Business Development|Initiate Advertising Campaign

Business Development|Get Customer Campaign Performance ,

Business Development|Develop Internal Customer Campaign
Prospect Campaign Management|Design Prospect Campaign
Enhancements , Prospect Campaign Execution|Get Prospect
Campaign Details , Prospect Campaign Execution|Update Campaign
Version Statistics , Business Development|Get Prospect Campaign
Version Data

Business Development|Get Customer Campaign Version Data ,

Customer Campaign Management|Design Customer Campaign
Enhancements , Customer Campaign Execution|Get Customer
Campaign Details , eBranch Management|Develop Online Upsell
Campaign , Customer Campaign Execution|Obtain Campaign Details

Market Research|Get Customer Survey Data

Business Development|Initiate Segment Performance Review ,
Business Development|Analyse Customer Segment Performance ,
Business Development|Review Assessment , Business Development|
Initiate External Campaign Development , Business Development|
Assess Prospect Campaign Enhancements , Business Development|
Initiate Internal Campaign Portfolio Performance Review , Business
Development|Analyse Internal Campaign Portfolio Performance ,
Business Development|Initiate Internal Campaign Development ,
Business Development|Assess Internal Campaign Enhancements ,
Business Development|Initiate Development of Advertising Campaign
, Business Development|Review Advertising Campaign , Business
Development|Review Competitive Performance , Business
Development|Compare Internal and Competitor Performance ,
Business Development|Initiate Product Performance Review ,
Business Development|Review Product Portfolio Performance ,
Business Development|Initiate External Campaign Portfolio
Performance Review , Business Development|Analyse External
Campaign Portfolio Performance
Customer , Payment Initiation|Retrieve Current Accounts of This
Customer , Current Account|Remove Current Account from Customer
List of Products , Virtual Account|Add Virtual Account to Customer
List of Products , Servicing Order|Get Corporate Current Accounts of
This Customer , Corporate Current Account|Remove Direct Debits
Service from Customer Services , Servicing Order|Get All Products of
This Customer , Mortgage Loan|Add Mortgage Loan to Customer
Products , Servicing Order|Get Accoiunts of This Customer ,
Customer Relationship Management|Provide Customer Product and
Service Usage , Customer Relationship Management|Get Current
Products of This Customer , Corporate Current Account|Remove
Corporate Current Account , Corporate Current Account|Add
Corporate Current Account , Servicing Order|Get Corporate Current
Accounts of This Customer , Payment Initiation|Get Corporate
Current Accounts of This Customer , Session Dialogue|Get All
Products of This Customer , Servicing Order|Get Corporate Current
Accounts of This Customer , Customer Offer|Get Current Products ,
Current Account|Add Retail Current Account , Session Dialogue|Get
All Products of This Customer , Servicing Order|Get Corporate
Current Accounts and Demand Deposit Accounts of This Customer ,
Customer Offer|Get All Products of This Customer , Customer
Relationship Management|Get All Products of This Customer ,
Servicing Order|Retrieve Term Deposit of This Customer , Session
Dialogue|Get Current Products , Payment Initiation|Get Corporate
Current Accounts of This Customer , Standing Order|Update
Customer Products for Cancellation of Standing Order , Servicing
Order|Get Current Products of This Customer , Servicing Order|Get
Corporate Current Accounts of This Customer , Session Dialogue|Get
All Products of This Customer , Account Balance Sweeping|Remove
Sweep Service from Customer List of Services , Standing Order|
Update Customer Products for Cancellation of Standing Order ,
Payment Initiation|Get Corporate Current Accounts of This
Customer , Servicing Order|Get Accounts of This Customer ,
Servicing Order|Get All Products of This Customer
Session Dialogue|Check Customer Access Terms , Session Dialogue|
Get Customer Channel Access Allowances , Contact Handler|Get
Allowed Channel Usage , Session Dialogue|Check Customer Access
Terms , Credit Card|Retrieve Usage Limits
Session Dialogue|Record Request for Sweep Agreement Considering
Inter Company Loans , Corporate Current Account|Notify
Relationship Managers on Dormant Accounts , Customer Campaign
Execution|Obtain Target Customers and Profiles , Customer
Relationship Management|Develop Customer Relationship Plan ,
Customer Relationship Management|Identify Customer Relationship
Development Opportunities , Customer Relationship Management|
Update Customer Relationship Plan with Identified Opportunities ,
Session Dialogue|Record Request for Investment Service , Customer
Relationship Management|Prepare Customer Advice , Payment
Order|Get Second Line Authorisation , Session Dialogue|Handle
Request for Product Support , Customer Relationship Management|
Determine Next Best Product , Customer Offer|Conduct Credit
Facility Opening Process , Customer Relationship Management|Align
with Overall Customer Management , Customer Relationship
Management|Verify Requested Changes , Customer Relationship
Management|Pre-Populate Legal Documents , Customer Relationship
Management|Prepare Proposal for Credit Facility , Customer
Relationship Management|Confirm Request Is within Customer Credit
Limit , Customer Relationship Management|Process Bank Internal
Instruction to Block Corporate Current Account , Customer
Relationship Management|Take Decision on Account Block ,
Customer Relationship Management|Process Bank Internal
Instruction to Unblock Corporate Current Account , Session Dialogue|
Handle Request for Investment Product Selection , Customer
Relationship Management|Prepare Offer , Customer Campaign
Execution|Get Customers Matching Campaign Criteria , Customer
Relationship Management|Verify Correctneww of Commercial Paper
Documents , Customer Relationship Management|Verify
Correctneww of Commercial Paper Documents , Session Dialogue|
Handle Request to Change Account Ownership , Customer
Relationship Management|Determine Acceptabioity of Rate Revision
Request , Customer Relationship Management|Determine
Acceptabioity of Rate Revision Request

Credit Card|Transfer Claim

Customer Relationship Management|Get Loan Products for Which
Customer Is Eligible , Customer Relationship Management|Re-Assess
Eligibility for Additional Products , Customer Offer|Evaluate Product
Eligibility , Customer Offer|Get Products for which Customer is
Eligible , Customer Relationship Management|Update Eligibility for
Additional Products , Session Dialogue|Get Products for which
Customer is Eligible , Customer Offer|Get Products for which
Customer is Eligible , Customer Relationship Management|Provide
Customer Product And Service Eligibility , Customer Relationship
Management|Update Customer Product And Service Eligibility ,
Customer Product And Service Eligibility|Review Suitability of
Proposed Additions , Customer Offer|Get Products for which
Customer Is Eligible , Customer Offer|Verify Product Eligibility ,
Customer Relationship Management|Provide Customer Product And
Service Eligibility , Customer Relationship Management|Retrieve
Products for which Customer Is Eligible , Customer Offer|Get
Products for which Customer Is Eligible , Session Dialogue|Get
Customer Service Entitlement , Customer Relationship Management|
Get Products for Which Customer Is Eligible , Customer Relationship
Management|Get All Products of This Customer , Customer
Relationship Management|Get All Products of This Customer ,
Corporate Current Account|Update for Changing Account Ownership ,
Customer Relationship Management|Get All Products of This
Customer
Create Sales Product Agreement , Current Account|Update Sales
Product Agreement , Product Design|Get Details of Sales Product
Agreement , Term Deposit|Create Sales Product Agreement ,
Corporate Current Account|Update Sales Product Agreement ,
Corporate Current Account|Create Sales Product Agreement ,
Account Balance Sweeping|Create Sales Product Agreement ,
Savings Account|Create Sales Product Agreement , Customer
Relationship Management|Update Sales Product Agreement , Savings
Account|Update Sales Product Agreement , Current Account|Create
Sales Product Agreement , Corporate Current Account|Update Sales
Product Agreement , Employee Payment Services|Create Sales
Product Agreement , Customer Offer|Create Sales Product
Agreement , Customer Relationship Management|Record Pooling and
Servicing Agreement , Notional Pooling|Create Sales Product
Agreement , Merchandising Loan|Update Sales Product Agreement ,
Account Balance Sweeping|Create Sales Product Agreement ,
Corporate Current Account|Create Sales Product Agreement ,
Servicing Order|Get Customer Specific Conditions , Term Deposit|
Create Sales Product Agreement , Virtual Account|Update Sales
Product Agreement , Current Account|Update Sales Product
Agreement , Corporate Current Account|Update Sales Product
Agreement , Term Deposit|Create Sales Product Agreement , Virtual
Account|Create Sales Product Agreement , Corporate Current
Account|Update Sales Product Agreement , Current Account|Create
Sales Product Agreement , Corporate Current Account|Update Sales
Product Agreement , Corporate Current Account|Update Sales
Product Agreement , Virtual Account|Create Sales Product
Agreement , Current Account|Create Sales Product Agreement ,
Credit Facility|Create Sales Product Agreement , Consumer Loan|
Update Sales Product Agreement , Merchandising Loan|Create Sales
Product Agreement , Term Deposit|Update Customer Agreement ,
Virtual Account|Update Sales Product Agreement , Current Account|
Create Sales Product Agreement , Corporate Current Account|Create
Sales Product Agreement
Underwriting|Get Internal Borrower Quality Rating , Underwriting|
Get Owner or Guarantor Credit Score , Underwriting|Get Business
Credit Report , Customer Relationship Management|Get Initial Credit
Rating , Delinquent Account Handling|Update Customer Credit Rating
, Customer Offer|Get customer credit assessment , Underwriting|Get
Customer Credit Score , Customer Offer|Retrieve Credit
Assessment , Customer Offer|Get Loan-specific Credit Report ,
Regulatory Compliance|Get Customer Credit Rating , Party Lifecycle
Management|Conduct Credit Process of Corporate Customer
Onboarding , Corporate Loan|Update Customer Credit Rating ,
Underwriting|Get Customer Credit Score , Customer Relationship
Management|Verify Credit Rating of Issuing Customer , Credit Card|
Get Delinquency Status , Customer Offer|Get Internal Credit Rating ,
Party Lifecycle Management|Retrieve Credit Rating Assessment ,
Customer Offer|Get Customer Credit Assessment , Servicing Order|
Get Customer Credit Report , Party Lifecycle Management|Conduct
Credit Process of Corporate Customer Onboarding , Party Lifecycle
Management|Retrieve Credit Rating Assessment , Servicing Order|
Get Customer Credit Rating , Credit Card|Get Delinquency Status ,
Underwriting|Get Customer Credit Score , Customer Relationship
Management|Get Customer Credit Score , Customer Offer|Get
Customer Credit Rating , Party Lifecycle Management|Retrieve Credit
Rating Assessment , Customer Relationship Management|Verify
Credit Rating of Issuing Customer

Customer Behavior Insights|Retrieve Customer History , Customer

Behavior Insights|Retrieve Customer History , Customer Behavior
Models|Get Use and Impact of Models Data , Customer Behavior
Insights|Provide Customer Activity and Event History , Session
Dialogue|Update Customer Event History , Session Dialogue|Update
Customer Event History , Session Dialogue|Update Customer
History , Customer Relationship Management|Provide Customer
Activity and Event History , Customer Case|Get Customer History
Customer Relationship Management|Get Customer Specific
Conditions , Corporate Loan|Get Customer Specific Conditions ,
Customer Relationship Management|Get Customer Conditions ,
Customer Offer|Get Customer Agreement , Customer Offer|Retrieve
Customer-Specific Conditions , Customer Relationship Management|
Get Customer Conditions , Payment Initiation|Verify Direct Debit
Agreement , Customer Offer|Get Customer-Specific Conditions ,
Customer Offer|Get Customer Specific Conditions , Servicing Order|
Get Customer Specific Conditions , Customer Offer|Get Customer
Specific Conditions , Payment Order|Get customer agreement terms
And conditions , Customer Offer|Get Customer-Specific Conditions ,
Servicing Order|Get Customer Specific Conditions , Customer Offer|
Retrieve Customer Master Agreement , Mortgage Loan|Get
Customer-specific Conditions , Payment Initiation|Verify Direct Debit
Agreement , Current Account|Create Customer Agreement ,
Servicing Order|Get Customer Specific Conditions , Party Lifecycle
Management|Initiate Customer Agreement , Customer Relationship
Management|Get Customer Terms and Conditions , Current Account|
Create Customer Agreement , Customer Case|Get Customer Dispute
Thresholds , Servicing Order|Get Customer Specific Conditions ,
Party Lifecycle Management|Initiate Customer Agreement , Payment
Initiation|Verify Direct Debit Agreement , Corporate Current Account|
Update Customer Agreement , Customer Relationship Management|
Get Customer Preferential Rates , Corporate Current Account|Update
Customer Agreement , Consumer Loan|Set Agreement to Active

Customer Relationship Management|Determine Customer

Qualification , Customer Relationship Management|Determine
Customer Qualification , Regulatory Compliance|Get Customer
Behavioural Insights , Customer Behavior Models|Get Use and
Impact of Models Data , Customer Relationship Management|Provide
Customer Behavioural Insights , Credit Card|Request Maximum
Exposure Limit for Charge Card , Card Authorization|Request Out of
Pattern Spend Analysis , Customer Relationship Management|Provide
Customer Behavioural Insights , Customer Relationship
Management|Get Behavioural Insights , Customer Relationship
Management|Retrieve Insights , Customer Case|Get Propensity to
Dispute Transactions
Corporate CustomerDetails , Current Account|Get Customer Data for
Statement , Servicing Order|Retrieve Corporate Customer ,
Collateral Asset Administration|Get Merchant Data , Contact Handler|
Get TPP Details , Customer Offer|Get Accounts for Which Requesting
Customer Is Authorised , Servicing Order|Retrieve Retail Customer ,
Customer Offer|Get Related Customers , Customer Relationship
Management|Record Products for Power of Attorney , Investment
Portfolio Management|Get Customer Risk Profile , Customer Offer|
Retrieve Relations with Other Customers , Party Lifecycle
Management|Retrieve Private Banking Customer Details , Party
Lifecycle Management|Update Private Banking Customer Details ,
Customer Relationship Management|Get Customer Data , Customer
Relationship Management|Get Accounts for Which Requesting
Customer is Authorised , Corporate Loan|Get Corporate Borrower
Details , Servicing Order|Get Customer Details , Servicing Order|
Retrieve Retail Customer , Servicing Order|Retrieve Retail
Customer , Customer Offer|Check Related Customers , Party
Lifecycle Management|Find Applicable Existing Prospects and
Customers , Party Lifecycle Management|Update Prospect Details ,
Servicing Order|Get Customer Financial Information , Servicing
Order|Retrieve Retail Customer , Customer Offer|Retrieve Customer
Information , Customer Offer|Get Applicable Precedents , Contact
Handler|Retrieve Customer Data , Servicing Order|Verify if Current
User Is Authorised for Different Customer , Party Lifecycle
Management|Retrieve Corporate Customer Reference Data ,
Customer Offer|Retrieve Relations with Other Customers , Party
Lifecycle Management|Retrieve Retail Customer Data , Party
Lifecycle Management|Update Retail Customer Details , Party
Lifecycle Management|Retrieve Customer Data , Party Lifecycle
Management|Activate Party , Party Lifecycle Management|Get
Customer Status , Servicing Order|Retrieve Retail Customer , Party
Lifecycle Management|Retrieve Reference Data , Party Lifecycle
Management|Record Mandatory Data , Party Lifecycle Management|
Update Regulatory KYC Data
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Contact Request ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Service Request from Customer ,
Customer Workbench|Handle Contact Request , Customer
Workbench|Handle Service Request from Customer , Customer
Workbench|Handle Service Request from Customer , Customer
Workbench|Handle Contact Request , Customer Workbench|Handle
Service Request from Customer , Customer Workbench|Handle
Service Request from Customer , Customer Workbench|Handle
Service Request from Customer , Customer Workbench|Handle
Service Request from Bank Party , Customer Workbench|Handle
Service Request from Customer , Customer Workbench|Handle
Contact Request , Customer Workbench|Handle Service Request
from Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer/TPP , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer , Customer Workbench|Handle Service Request from
Customer

Session Dialogue|Initiate POS Transaction Authorisation/Capture ,

Card Terminal Operation|Validate Terminal , Card Terminal
Operation|Validate Merchant , Card Terminal Operation|Validate
Request for Transaction , Card Terminal Operation|Capture
Transaction

ATM Network Management|Create Report on Network Activity

Branch Network Management|Determine Branch Location
Performance

ATM Network Management|Update ATM Float

Contact Center Management|Create Report on Product Service
Activity , Point of Service|Record New Representative , Contact
Center Management|Create Report on Call Centre Wait Time ,
Contact Center Management|Reassign CSR According to Contact
Load
Product Deployment|Provide Product Material Distribution , Product
Design|Define Onboarding Channels , Product Design|Define
Onboarding Channels

Branch Location Management|Get Performance Details , Branch

Location Operations|Initiate Daily Close of Operations , Branch
Currency Distribution|Perform Receiving and Handing Over Cash

Point of Service|Obtain Outbound Connection , Point of Service|

Obtain Outbound Connection
Product Inventory Item Management|Retrieve Product Material
Distribution

Central Cash Handling|Initiate Cash Distribution to and from

Branches

Contact Center Operations|Provide PBX and Voice Activity Details

Product Quality Assurance|Provide Report on Product Service Activity

Card Terminal Operation|Retrieve Terminal Characteristics

Product Deployment|Perform Product Test of New Sales Product ,
Product Portfolio|Execute Product Quality Review
Deposit|Get Operational Details for New Term Deposit , Servicing
Order|Get List of Required Data and Documents , Servicing Order|
Retrieve Interest Rates for Term Deposit , Term Deposit|Retrieve
Operational Details , Customer Offer|Get Standard Deposit
Agreement Conditions , Term Deposit|Get Operational Details ,
Servicing Order|Get Standard Conditions , Servicing Order|Get
Template for High Volume Virtual Account Opening , Savings
Account|Get Interest Rates , Servicing Order|Get Penalty Interest
Rate and Fee Amount , Customer Offer|Retrieve Sales Support
Materials , Mortgage Loan|Get Operational Details , Servicing Order|
Get List of Required Documents , Servicing Order|Get Standard
Conditions , Servicing Order|Get Template for Specifying Virtual
Account , Customer Offer|Retrieve Standard Conditions , Customer
Relationship Management|Get List of Required Documents , Product
Design|Retrieve Related Existing Products , Product Design|Retrieve
Related Existing Components , Product Design|Retrieve Related
Existing Functions , Product Design|Retrieve Existing Features ,
Product Design|Register New Product , Product Design|Retrieve List
of Sales Products , Product Design|Retrieve Details of Sales Product ,
Product Design|Retrieve Pricing Product , Product Design|Check
References , Product Design|Register Sales Product - Bundle ,
Servicing Order|Get List of Required Documents , Customer
Relationship Management|Get Available Products , Customer
Relationship Management|Get Product Terms and Conditions ,
Servicing Order|Retrieve Interest Rates for Term Deposit , Term
Deposit|Retrieve Operational Details , Product Design|Retrieve List of
Operational Products , Product Design|Retrieve Pricing Product ,
Product Design|Check References , Product Design|Register Sales
Product , Customer Offer|Get Loan Product Details , Customer Offer|
Get Pricing Information , Customer Case|Get Product Case
Guidelines , Servicing Order|Get Standard Conditions , Servicing
Order|Get Template for High Volume Account Opening , Servicing
Order|Get Criteria for Completeness Check , Corporate Current
Account|Determine Priority of Request for Pending Amount Block

Product Deployment|Provide Product Training

Product Portfolio|Record Change to Operational Product , Product
Design|Validate Change Regarding Components Functions and
Features , Product Design|Configure Product Changes , Product
Design|Approve Planned Changes on Product Level , Product Design|
Approve Planned Changes on Sales Product Agreement Level ,
Product Portfolio|Initiate Product Design Amendment , Investment
Portfolio Management|Create New Product , Servicing Activity
Analysis|Retrieve Product Servicing Guidelines , Product Portfolio|
Create New Product , Product Design|Get Details of Products
Currently Under Design , Product Design|Set Up New Product ,
Product Design|Create New Components , Product Design|Create
New Functions , Product Design|Create New Features , Product
Portfolio|Create New Sales Product - Bundle , Product Design|Set
Feature Values and Constraints , Product Design|Define Contractual
Terms , Product Design|Set Condition Values and Constraints ,
Product Portfolio|Create New Sales Product Single , Product Design|
Set Feature Values and Constraints , Product Design|Define
Contractual Terms , Product Design|Set Condition Values and
Constraints

Sales Planning|Initiate Sales Product Launch , Product Deployment|

Authorise Sales Product Launch , Product Design|Deploy Product
Session Dialogue|Initiate Product Broker Agreement , Issued Device
Administration|Get Client Authentication Token
Asset Securitization|Get Applicable Trustees and Servicers , ECM And
DCM|Get Data of Professional Market Parties , Asset Securitization|
Get Banks Eligible for Participating in Distribution , Asset
Securitization|Get Banks Eligible for Participating in Distribution ,
ECM And DCM|Get Data of Professional Market Parties , ECM And
DCM|Get Data of Professional Market Parties

Asset Securitization|Confirm B Piece Buyers

Customer Behavior Insights|Update Customer Profile , Session
Dialogue|Get Customer Profile Flags , Session Dialogue|Get
Customer Profile , Customer Campaign Execution|Update Customer
Indicator , Session Dialogue|Get Customer Status , Customer
Campaign Execution|Set to Eligible for Campaign

Collateral Asset Administration|Get Company Ownership Structure ,

Customer Relationship Management|Get Corporate Ownership
Structure , Customer Offer|Retrieve Related Customers , Regulatory
Compliance|Get Details of Related Customers , Party Lifecycle
Management|Retrieve Corporate Customer Details , Party Lifecycle
Management|Update Corporate Customer Details , Customer Offer|
Get Related Customers , Customer Relationship Management|Get
Related Customers , Customer Offer|Get Related Customers ,
Customer Relationship Management|Get Related Customers ,
Customer Offer|Get Related Customers , Servicing Order|Get Related
Customers , Party Lifecycle Management|Retrieve Corporate
Customer Legal Structure , Servicing Order|Get Related Customers ,
Party Lifecycle Management|Retrieve Legal Entity Structure , Party
Lifecycle Management|Record Mandatory Legal Entity Data , Party
Lifecycle Management|Update Legal Entity Structure , Servicing
Order|Get Related Customers , Party Lifecycle Management|Retrieve
Customer Data , Party Lifecycle Management|Activate Party , Party
Lifecycle Management|Record Customer , Customer Relationship
Management|Get Related Customers , Customer Relationship
Management|Get Related Customers
Customer Relationship Management|Get Interest Rates , Payment
Order|Get FCY Rate , Payment Initiation|Get FCY Rate , Payment
Order|Get FCY Rate , Customer Relationship Management|Get
Market Updates
Party Lifecycle Management|Get Location Data for Verification , Party
Lifecycle Management|Get Location Data for Verification , Party
Lifecycle Management|Get Location Data for Verification
Financial Market Analysis|Provide Market Information , Investment
Portfolio Analysis|Provide Market Information , Financial Market
Analysis|Provide Market Information , Investment Portfolio Analysis|
Provide Market Information
Investment Portfolio Analysis|Get Market Forecast , Investment
Portfolio Analysis|Get Market Forecast
Customer Relationship Management|Get Applicable Products from
Market
Collateral Asset Administration|Get Required Information , Corporate
Loan|Get Information for Title Perfection , Corporate Loan|Register
Loan with External Agencies , Corporate Current Account|Get
Creditor Identifier , Customer Relationship Management|Get
Applicable Products from Other Banks , Regulatory Compliance|Get
data for PEP, Sanction and Adverse Information Checks , Collateral
Asset Administration|Get Details from Recording Office ,
Merchandising Loan|Register Loan Modification with External
Agencies , Payment Initiation|Check Beneficiary Account Number ,
Mortgage Loan|Register Loan with External Agencies , Payment
Initiation|Verify Beneficiary Account , Consumer Loan|Register Loan
with External Agencies , Collateral Asset Administration|Get Required
Information , Merchandising Loan|Register Loan with External
Agencies , Payment Initiation|Check Beneficiary Account
BIAN Service Landscape v9.1 -- Business Scenarios

Wireframe Scenario Name

Sweeps and Pooling EXT Handle Request to Add Account to Sweep Agreement
Management

Sweeps and Pooling

Management EXT Handle Request to Change Sweep Sequence

Sweeps and Pooling

Management EXT Handle Request to Terminate Sweep Agreement
Sweeps and Pooling
Management Handle Request for Corporate Sweep Agreement

Sweeps and Pooling

Management Handle Request to Terminate Sweep Agreement

Sweeps and Pooling Handle Request for Corporate Sweep Agreement Considering
Management Inter-Company Loan Agreements

Sweeps and Pooling

Management Handle Request to Add Account to Sweep Agreement
Sweeps and Pooling
Management Handle Request for Notional Pooling Agreement

Sweeps and Pooling

Management Handle Request to Change Sweep Sequence

Corporate Current
Accounts Management EXT Handle Request to Pre-Open Corporate Current Account

Corporate Current
Accounts Management EXT Handle Request for High Volume Account Opening
Corporate Current
Accounts Management EXT Handle Request to Open Corporate Current Account

Corporate Current
Accounts Management EXT Handle request for Corporate Debit Cards Service

Corporate Current EXT Handle Request to Reactivate Dormant Corporate Current

Accounts Management Account
Corporate Current
Accounts Management EXT Handle Request to Close Corporate Current Account

Corporate Current
Accounts Management EXT Handle Request for Combined Account Statement

Corporate Current EXT Handle Request for Preferential Rates for Corporate
Accounts Management Current Account
Corporate Current EXT Handle Request to Change Corporate Current Account
Accounts Management Ownership

Corporate Current Handle Request to Reactivate Dormant Corporate Current

Accounts Management Account

Corporate Current
Accounts Management Handle Request to Close Corporate Current Account

Corporate Current
Accounts Management Process Notification to Remove Amount Block
Corporate Current Process Bank Internal Instruction to Block Corporate Current
Accounts Management Account

Corporate Current
Accounts Management Process End of Daily Booking Window for Account Dormancy

Corporate Current
Accounts Management Handle Request for Combined Account Statement

Corporate Current Handle Request to Add Related Party to Corporate Current

Accounts Management Account

Corporate Current
Accounts Management Process Request for Amount Block

Corporate Current
Accounts Management Handle Request to Open Corporate Current Account
Corporate Current Handle Request for Preferential Rates for Corporate Current
Accounts Management Account

Corporate Current Process Cancellation of Debit Card Service of Corporate Current

Accounts Management Account to be Closed

Corporate Current
Accounts Management Handle Request for Corporate Debit Cards Service

Virtual Accounts
Management EXT Handle Request for High Volume Virtual Account Opening

Virtual Accounts
Management EXT Handle Request to Open Virtual Account
Virtual Accounts
Management EXT Handle Request for Overdraft Limit on Virtual Account

Virtual Accounts EXT Handle Request to Move Overdraft Limit between Virtual
Management Accounts

Virtual Accounts
Management EXT Handle Request to Close Virtual Account

Virtual Accounts
Management EXT Handle Request to Change Virtual Account Ownership
 EXT Handle Request to Detach Account from Corporate Payroll
Corporate Payroll Services Service Agreement

Corporate Payroll Services EXT Handle Bulk Request for Opening Salary Accounts

Handle Request to Establish Corporate Payroll Service

Corporate Payroll Services Agreement

Handle Request to Detach Account from Corporate Payroll

Corporate Payroll Services Service Agreement

Corporate Payroll Services Handle Bulk Request for Opening Salary Accounts
Bookings and Interest
Management Determine Dynamically Calculated Available Balance

Bookings and Interest

Management Record Debit Booking

Bookings and Interest

Management Record Credit Booking

Bookings and Interest

Management Process Interest Settlement

Bookings and Interest

Management Process Interest Booking by Accounting

Standing Orders EXT Handle Request to Establish Credit Transfer Standing Order
Management on Corporate Current Account

Standing Orders Cancel Standing Orders of Corporate Current Account to Be

Management Closed

Standing Orders Handle Request to Cancel Credit Transfer Standing Order on

Management Corporate Current Account
Standing Orders Handle Request to Establish Credit Transfer Standing Order on
Management Corporate Current Account

Term Deposit EXT Handle Request to Change Term Deposit Agreement

Management Conditions

Term Deposit
Management EXT Handle Request to Establish Term Deposit Agreement

Term Deposit
Management EXT Handle Request for Early Renewal of Term Deposit
Term Deposit EXT Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Corporate Customer

Term Deposit EXT Handle Request to Change Term Deposit Attached

Management Corporate Current Account

Term Deposit Handle Request to Change Term Deposit Attached Corporate

Management Current Account

Term Deposit
Management Handle Request to Establish Term Deposit Agreement

Term Deposit Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Corporate Customer
Term Deposit
Management EXT Handle Request for Early Closing of Term Deposit

Term Deposit
Management Handle Request for Early Closing of Term Deposit

Term Deposit
Management Handle Request for Early Renewal of Term Deposit

Term Deposit
Management Handle Request to Change Term Deposit Agreement Conditions
Credit Facilties
Management Handle Request for Credit Facility

Direct Debit Mandates EXT Process B2B Direct Debit Mandate Notice from Creditor
Management Bank at Debtor Bank

Direct Debit Mandates

Management EXT Record Core SEPA Direct Debit Mandate at Creditor Bank
Direct Debit Mandates EXT Handle Request to Use Direct Debits as Payment
Management Instrument

Direct Debit Mandates EXT Handle Instruction to Terminate B2B Direct Debits Service
Management at Creditor Bank

Direct Debit Mandates Handle Instruction to Terminate B2B Direct Debits Service at
Management Creditor Bank

Direct Debit Mandates

Management Handle Request to Use Direct Debits as Payment Instrument

Direct Debit Mandates Process B2B Direct Debit Mandate Notice from Creditor bank at
Management Debtor Bank
Semantic API - Generally
Usable Snippets Execute Customer Onboarding API version

Semantic API - Generally Handle TPP Request for Registration with Bank and Exchange of
Usable Snippets ‘Client Identifier’ and ‘Client Secret’ for Later Reference

Semantic API - Generally End Mobile Access Session and Update Event and Servicing and
Usable Snippets Channel History

Semantic API - Generally Handle Customer Request to Log On to Bank to Authenticate

Usable Snippets and to Authorise Client Access to Their Account

Semantic API - Generally Handle Customer Request for User Access Token Using Bank
Usable Snippets Authorization Grant and its Client Secret within Active Contact

Semantic API - Generally

Usable Snippets Process Customer Access Request and Authentication

Semantic API - Generally

Usable Snippets Process Contact setup and start TPP Servicing Dialogue

Semantic API - Generally Handle Customer Request for Payment Order during Active
Usable Snippets Mobile Access Session

Semantic API - Generally Handle Servicing Request for Access Attempt with out of
Usable Snippets Pattern Customer or TPP Behaviour

Semantic API - Generally

Usable Snippets Get Customer Request and Show Account Balance
Semantic API - Generally
Usable Snippets Process Access Request by TPP on Behalf of Customer

Semantic API - Generally

Usable Snippets Flag Bots Acting as Customers or TPPs

Semantic API - Generally

Usable Snippets Process Consumer Loan Delinquency First Stage

Semantic API - Generally

Usable Snippets Handle Request for Consumer Loan Complete Origination

Semantic API - Generally

Usable Snippets Handle Request for Consumer Loan Checks and Options

Semantic API - Generally

Usable Snippets Initiate Payment Order

Semantic API - Generally

Usable Snippets Record Lost or Stolen Token or Device

Semantic API - Generally Handle Request for Consumer Loan Verify Documentation and
Usable Snippets Offer Process

Semantic API - Generally

Usable Snippets Handle Request for Account Statement

Semantic API - Generally

Usable Snippets Handle Request for Withdrawal from Consumer Loan

Semantic API - Generally

Usable Snippets Handle Request for Consumer Loan Financial Analysis Reports

Semantic API - Generally

Usable Snippets Handle Request to Get Customer Account Balance

Semantic API - Generally

Usable Snippets Create and Send Loan Installment Invoice

Semantic API - Generally Get Available Current Account Balance in Preparation of Deposit
Usable Snippets into Loan
Business Development Execute Interactive Retention Campaign
Check Customer Channel Access History and Access
Business Development Entitlements

Business Development Develop Opportunity

Business Development Handle Failed Self Service Product Application

Business Development Create Customer Reports

Business Development Develop Customer Insights

Business Development Handle Request for Product Support

Business Development Perform Customer Product Matching and Selection

Business Development Perform Customer Relationship Development Planning

Business Development Perform Customer Eligibility Profile Update

Business Development Execute Internal Campaign

Business Development Assess Customer Behaviour Model Performance

Business Development Execute External Campaign

Business Development Analyse Product Portfolio Performance

Business Development Analyse Customer Segment Performance

Business Development Develop External Campaign

Business Development Analyse Internal Campaign Portfolio Performance

Business Development Analyse External Campaign Portfolio Performance

Business Development Perform Internal Campaign Development

Business Development Develop Advertising Campaign

Business Development Perform Servicing Root Cause Analysis

Business Development Analyse Competitor Activity

Business Development Customer Relationship Case Initiation

Business Development Initiate Customer Relationship Case

Product and Price Launch New Sales Product

Product and Price Create New Sales Product Bundle

Product and Price Create New Sales Product Single

Product and Price Create New Product

Product and Price Phase Out Sales Product Current Account

Product and Price Change Operational Current Account Product

Card Issuance and

Management Set Up New Card for Card Application

Card Issuance and

Management Process Prospect Management

Card Issuance and

Management Process Automatic Card Renewal
Card Issuance and
Management Handle Request to Replace Card

Card Issuance and

Management Handle Request for Card Activation
Card Issuance and
Management Handle Request to Block Card

Customer Billing Process Card Account Delinquency Review

Customer Billing Process Card Collection

Customer Billing Process Card Billing

Customer Billing Handle Request for Direct Debit Payments

Customer Billing Process Periodic Review of Collection Actions

Customer Billing Process Direct Debit Payments

Card Transactions Process Transaction Booking

Card Transactions Handle Request for Information for Chargeback at Acquirer

Card Transactions Handle Request for Chargeback at Acquirer

Card Transactions Process Card Clearing by Acquirer

Card Transactions Process Settlement by Issuer

Card Transactions Process Card Clearing by Issuer

Card Transactions Process Settlement by Acquirer

Card Transactions Handle Card Chargeback at Issuer

Card Transactions Process Card Clearing by Card Network

Card Transactions Authorise Card Use by Issuer

Card Transactions Authorise Card Use by Acquirer

Card Transactions Authorise Card Use by Card Network

Card Transactions Handle Request for Balance Transfer

Customer Relationship EXT Handle Request for Account Statement and Outgoing
Management Credit Transfer

Customer Relationship
Management EXT Handle Customer Relationships Case

Customer Relationship EXT Handle Request to Add Signatory to Corporate Current

Management Account

Customer Relationship
Management Conduct Relationship Development Planning
Customer Relationship
Management Handle Request for Power of Attorney

Customer Relationship
Management Process Internal Upsell Campaign

Customer Onboarding and

Verification Verify Retail Customer

Customer Onboarding and

Verification Verify Corporate Customer

Customer Onboarding and

Verification Perform Customer Due Diligence Assessment

Customer Onboarding and

Verification Perform Regulatory KYC Analysis
Customer Onboarding and
Verification Verify Completion of Customer Updates
Customer Onboarding and
Verification Perform other Regulatory Assessments

Customer Onboarding and

Verification Verify Private Banking Customer

Wealth Handle Request for Windfall Investment

Wealth Handle Request for Investment Plan

Wealth Process Portfolio Rebalancing

Wealth Conduct Customer Centric Product Manufacturing

Wealth Process Internal Customer Upgrade

Wealth Handle Request for Product Selection

Wealth Process Performance Review

Securitization Process Sales Marketing and Closing

Securitization Select Buyers for Securitize Assets

Securitization Process Selection of Loans for Securitization

Handle Request from Investor for Loan Portfolio Servicing

Securitization Agreement

Securitization Process Opening of Loan Servicing Account

Origination and Closing of

Consumer Mortgage Loan Record Collateral Insurance Details

Origination and Closing of

Consumer Mortgage Loan Perform Underwriting for Mortgage Loan
Origination and Closing of
Consumer Mortgage Loan Process Closing of Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Verify Payment of Taxes on Property

Origination and Closing of

Consumer Mortgage Loan Conduct Mortgage Loan Processing

Origination and Closing of Handle Request for Early Payback of Consumer Mortgage Loan
Consumer Mortgage Loan Due to Sale of Property

Origination and Closing of

Consumer Mortgage Loan Conduct Collateral Appraisal

Origination and Closing of

Consumer Mortgage Loan Verify Claims on Collateral

Origination and Closing of

Consumer Mortgage Loan Handle Mortgage Loan Application
Origination and Closing of
Consumer Mortgage Loan Disburse Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Process End of Daily Booking Window for Loan Prepayments

Modification of
Merchandising Loan EXT Handle Request for Modification of Merchandising Loan

Modification of
Merchandising Loan Process Modification of Merchandising Loan

Origination and Closing of

Merchandising Loan EXT Handle Merchandising Loan Application

Origination and Closing of

Merchandising Loan EXT Prepare Transfer of Ownership and Title

Origination and Closing of

Merchandising Loan EXT Process Closing of Merchandising Loan
Origination and Closing of
Merchandising Loan Perform Underwriting for Merchandising Loan

Origination and Closing of

Merchandising Loan EXT Disburse Merchandising Loan

Renewal of
Uncollateralised Consumer EXT Handle Request for Renewal of Uncollateralised Consumer
Loan Loan

Renewal of
Uncollateralised Consumer Perform Underwriting for Renewal of Uncollateralised Consumer
Loan Loan

Renewal of
Uncollateralised Consumer
Loan EXT Process Closing of Uncollateralised Consumer Loan

Renewal of
Uncollateralised Consumer
Loan EXT Disburse Uncollateralised Consumer Loan

Loan Servicing Process Loans Instalment

 Handle Request for Early Payback of Consumer Mortgage Loan
Loan Servicing Due to Sale of Property for Bank as Servicer

Loan Servicing Review Borrower Financial Statements

Loan Servicing Process End of Period Reporting to Investor

Loan Servicing Process End of Daily Booking Window for Loan Payments

Handle Request for Early Payback of Consumer Mortgage Loan

Loan Servicing Due to Sale of Property

Corporate Finance Handle Request for Issuance of Commercial Paper

Channels Review Branch Location Performance

Channels Process Inventory of Cash and Distribution of Cash to Branches

Channels Review Call Centre Activity for New Product

Channels Adjust Call Centre Position Assignments

Channels Review Use of Products and Services Via eBranch

Channels Review ATM Float and Outage

Channels Register Servicing Position in Call Centre

Standing Orders Handle Request to Establish Credit Transfer Standing Order on

Management Retail Current Account

Standing Orders Cancel Credit Transfer Standing Orders of Retail Current

Management Account to be Closed

Savings Accounts
Management Handle Request to Open Savings Account

Savings Accounts
Management Handle Request to Close Savings Account
Bookings and Interest
Management Process Interest Booking by Accounting

Bookings and Interest Process End of Daily Booking Window for Interest Accrual
Management Savings Account

Bookings and Interest

Management Process Interest Settlement Savings Account

Term Deposits EXT Handle Request to Open Term Deposit Agreement for
Management Retail Customer

Term Deposits EXT Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Retail Customer

Term Deposits
Management EXT Handle Request for Early Closing of Term Deposit
Term Deposits
Management Handle Request for Early Renewal of Term Deposit

Term Deposits Handle Request to Change Term Deposit Attached Current

Management Account

Term Deposits
Management Handle Request for Early Closing of Term Deposit

Term Deposits
Management Handle Request to Change Term Deposit Agreement Conditions

Term Deposits
Management Handle Request to Open Term Deposit Agreement

Term Deposits
Management Process Maturity of Term Deposit
Current Accounts
Management EXT Handle Request for Account Statement and Balances

Current Accounts
Management EXT Handle Request to Open Retail Current Account

Current Accounts
Management Handle Request to Open Retail Current Account

Current Accounts
Management Handle Request for Account Statement and Balances
Current Accounts
Management Handle Request to Close Retail Current Account

Cash Payments Handle Request for Cash Withdrawal from Savings Account

Salary Payments Process Salary Payments for External Accounts

Salary Payments Process Salary Payments for Internal Accounts

Handle Request for Internal Credit Transfer between Corporate

Credit Transfers Current Accounts

Credit Transfers Process Clearing Error for Outgoing Credit Transfer

 Handle Request for Internal Credit Transfer Requiring Second
Credit Transfers Line Authorisation

Credit Transfers Handle Incoming FCY Credit Transfer for LCY Account

Credit Transfers Handle Incoming Credit Transfer

Credit Transfers Handle Request for Outgoing FCY Credit Transfer via SWIFT

Credit Transfers Handle Request for Outgoing Credit Transfer

Handle Request for Internal Credit Transfer from Savings

Credit Transfers Account
Direct Debits Process Outgoing Direct Debit Instruction at Creditor Bank

Direct Debits Process Payment of Outgoing Direct Debit at Creditor Bank

Direct Debits Handle Request for Refund of Internal Direct Debit

Process Rejection Message for Outgoing Direct Debit at Creditor

Direct Debits Bank

Direct Debits Process Internal Direct Debit Instruction

Process Request for Refund of Outgoing Direct Debit at Creditor

Direct Debits Bank

Handle Request for Refund of Incoming Direct Debit at Debtor

Direct Debits Bank
Direct Debits Process Incoming Direct Debit Instruction at Debtor Bank

Sweeps and Pooling

Management EXT Handle Request to Add Account to Sweep Agreement

Sweeps and Pooling

Management EXT Handle Request to Change Sweep Sequence

Sweeps and Pooling

Management EXT Handle Request to Terminate Sweep Agreement
Sweeps and Pooling
Management Handle Request for Corporate Sweep Agreement

Sweeps and Pooling

Management Handle Request to Terminate Sweep Agreement

Sweeps and Pooling Handle Request for Corporate Sweep Agreement Considering
Management Inter-Company Loan Agreements

Sweeps and Pooling

Management Handle Request to Add Account to Sweep Agreement
Sweeps and Pooling
Management Handle Request for Notional Pooling Agreement

Sweeps and Pooling

Management Handle Request to Change Sweep Sequence

Corporate Current
Accounts Management EXT Handle Request to Pre-Open Corporate Current Account

Corporate Current
Accounts Management EXT Handle Request for High Volume Account Opening
Corporate Current
Accounts Management EXT Handle Request to Open Corporate Current Account

Corporate Current
Accounts Management EXT Handle request for Corporate Debit Cards Service

Corporate Current EXT Handle Request to Reactivate Dormant Corporate Current

Accounts Management Account
Corporate Current
Accounts Management EXT Handle Request to Close Corporate Current Account

Corporate Current
Accounts Management EXT Handle Request for Combined Account Statement

Corporate Current EXT Handle Request for Preferential Rates for Corporate
Accounts Management Current Account
Corporate Current EXT Handle Request to Change Corporate Current Account
Accounts Management Ownership

Corporate Current Handle Request to Reactivate Dormant Corporate Current

Accounts Management Account

Corporate Current
Accounts Management Handle Request to Close Corporate Current Account

Corporate Current
Accounts Management Process Notification to Remove Amount Block
Corporate Current Process Bank Internal Instruction to Block Corporate Current
Accounts Management Account

Corporate Current
Accounts Management Process End of Daily Booking Window for Account Dormancy

Corporate Current
Accounts Management Handle Request for Combined Account Statement

Corporate Current Handle Request to Add Related Party to Corporate Current

Accounts Management Account

Corporate Current
Accounts Management Process Request for Amount Block

Corporate Current
Accounts Management Handle Request to Open Corporate Current Account
Corporate Current Handle Request for Preferential Rates for Corporate Current
Accounts Management Account

Corporate Current Process Cancellation of Debit Card Service of Corporate Current

Accounts Management Account to be Closed

Corporate Current
Accounts Management Handle Request for Corporate Debit Cards Service

Virtual Accounts
Management EXT Handle Request for High Volume Virtual Account Opening

Virtual Accounts
Management EXT Handle Request to Open Virtual Account
Virtual Accounts
Management EXT Handle Request for Overdraft Limit on Virtual Account

Virtual Accounts EXT Handle Request to Move Overdraft Limit between Virtual
Management Accounts

Virtual Accounts
Management EXT Handle Request to Close Virtual Account

Virtual Accounts
Management EXT Handle Request to Change Virtual Account Ownership
 EXT Handle Request to Detach Account from Corporate Payroll
Corporate Payroll Services Service Agreement

Corporate Payroll Services EXT Handle Bulk Request for Opening Salary Accounts

Handle Request to Establish Corporate Payroll Service

Corporate Payroll Services Agreement

Handle Request to Detach Account from Corporate Payroll

Corporate Payroll Services Service Agreement

Corporate Payroll Services Handle Bulk Request for Opening Salary Accounts
Bookings and Interest
Management Determine Dynamically Calculated Available Balance

Bookings and Interest

Management Record Debit Booking

Bookings and Interest

Management Record Credit Booking

Bookings and Interest

Management Process Interest Settlement

Bookings and Interest

Management Process Interest Booking by Accounting

Standing Orders EXT Handle Request to Establish Credit Transfer Standing Order
Management on Corporate Current Account

Standing Orders Cancel Standing Orders of Corporate Current Account to Be

Management Closed

Standing Orders Handle Request to Cancel Credit Transfer Standing Order on

Management Corporate Current Account
Standing Orders Handle Request to Establish Credit Transfer Standing Order on
Management Corporate Current Account

Term Deposit EXT Handle Request to Change Term Deposit Agreement

Management Conditions

Term Deposit
Management EXT Handle Request to Establish Term Deposit Agreement

Term Deposit
Management EXT Handle Request for Early Renewal of Term Deposit
Term Deposit EXT Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Corporate Customer

Term Deposit EXT Handle Request to Change Term Deposit Attached

Management Corporate Current Account

Term Deposit Handle Request to Change Term Deposit Attached Corporate

Management Current Account

Term Deposit
Management Handle Request to Establish Term Deposit Agreement

Term Deposit Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Corporate Customer
Term Deposit
Management EXT Handle Request for Early Closing of Term Deposit

Term Deposit
Management Handle Request for Early Closing of Term Deposit

Term Deposit
Management Handle Request for Early Renewal of Term Deposit

Term Deposit
Management Handle Request to Change Term Deposit Agreement Conditions
Credit Facilties
Management Handle Request for Credit Facility

Direct Debit Mandates EXT Process B2B Direct Debit Mandate Notice from Creditor
Management Bank at Debtor Bank

Direct Debit Mandates

Management EXT Record Core SEPA Direct Debit Mandate at Creditor Bank
Direct Debit Mandates EXT Handle Request to Use Direct Debits as Payment
Management Instrument

Direct Debit Mandates EXT Handle Instruction to Terminate B2B Direct Debits Service
Management at Creditor Bank

Direct Debit Mandates Handle Instruction to Terminate B2B Direct Debits Service at
Management Creditor Bank

Direct Debit Mandates

Management Handle Request to Use Direct Debits as Payment Instrument

Direct Debit Mandates Process B2B Direct Debit Mandate Notice from Creditor bank at
Management Debtor Bank
Sweeps and Pooling
Management EXT Handle Request to Add Account to Sweep Agreement

Sweeps and Pooling

Management EXT Handle Request to Change Sweep Sequence

Sweeps and Pooling

Management EXT Handle Request to Terminate Sweep Agreement

Sweeps and Pooling

Management Handle Request for Corporate Sweep Agreement
Sweeps and Pooling
Management Handle Request to Terminate Sweep Agreement

Sweeps and Pooling Handle Request for Corporate Sweep Agreement Considering
Management Inter-Company Loan Agreements

Sweeps and Pooling

Management Handle Request to Add Account to Sweep Agreement

Sweeps and Pooling

Management Handle Request for Notional Pooling Agreement

Sweeps and Pooling

Management Handle Request to Change Sweep Sequence
Corporate Current
Accounts Management EXT Handle Request to Pre-Open Corporate Current Account

Corporate Current
Accounts Management EXT Handle Request for High Volume Account Opening

Corporate Current
Accounts Management EXT Handle Request to Open Corporate Current Account
Corporate Current
Accounts Management EXT Handle request for Corporate Debit Cards Service

Corporate Current EXT Handle Request to Reactivate Dormant Corporate Current

Accounts Management Account

Corporate Current
Accounts Management EXT Handle Request to Close Corporate Current Account

Corporate Current
Accounts Management EXT Handle Request for Combined Account Statement
Corporate Current EXT Handle Request for Preferential Rates for Corporate
Accounts Management Current Account

Corporate Current EXT Handle Request to Change Corporate Current Account

Accounts Management Ownership

Corporate Current Handle Request to Reactivate Dormant Corporate Current

Accounts Management Account
Corporate Current
Accounts Management Handle Request to Close Corporate Current Account

Corporate Current
Accounts Management Process Notification to Remove Amount Block

Corporate Current Process Bank Internal Instruction to Block Corporate Current

Accounts Management Account

Corporate Current
Accounts Management Process End of Daily Booking Window for Account Dormancy

Corporate Current
Accounts Management Handle Request for Combined Account Statement

Corporate Current Handle Request to Add Related Party to Corporate Current

Accounts Management Account

Corporate Current
Accounts Management Process Request for Amount Block
Corporate Current
Accounts Management Handle Request to Open Corporate Current Account

Corporate Current Handle Request for Preferential Rates for Corporate Current
Accounts Management Account

Corporate Current Process Cancellation of Debit Card Service of Corporate Current

Accounts Management Account to be Closed

Corporate Current
Accounts Management Handle Request for Corporate Debit Cards Service
Virtual Accounts
Management EXT Handle Request for High Volume Virtual Account Opening

Virtual Accounts
Management EXT Handle Request to Open Virtual Account

Virtual Accounts
Management EXT Handle Request for Overdraft Limit on Virtual Account
Virtual Accounts EXT Handle Request to Move Overdraft Limit between Virtual
Management Accounts

Virtual Accounts
Management EXT Handle Request to Close Virtual Account

Virtual Accounts
Management EXT Handle Request to Change Virtual Account Ownership

EXT Handle Request to Detach Account from Corporate Payroll

Corporate Payroll Services Service Agreement
Corporate Payroll Services EXT Handle Bulk Request for Opening Salary Accounts

Handle Request to Establish Corporate Payroll Service

Corporate Payroll Services Agreement

Handle Request to Detach Account from Corporate Payroll

Corporate Payroll Services Service Agreement

Corporate Payroll Services Handle Bulk Request for Opening Salary Accounts

Bookings and Interest

Management Determine Dynamically Calculated Available Balance

Bookings and Interest

Management Record Debit Booking

Bookings and Interest

Management Record Credit Booking
Bookings and Interest
Management Process Interest Settlement

Bookings and Interest

Management Process Interest Booking by Accounting

Standing Orders EXT Handle Request to Establish Credit Transfer Standing Order
Management on Corporate Current Account

Standing Orders Cancel Standing Orders of Corporate Current Account to Be

Management Closed

Standing Orders Handle Request to Cancel Credit Transfer Standing Order on

Management Corporate Current Account

Standing Orders Handle Request to Establish Credit Transfer Standing Order on

Management Corporate Current Account

Term Deposit EXT Handle Request to Change Term Deposit Agreement

Management Conditions
Term Deposit
Management EXT Handle Request to Establish Term Deposit Agreement

Term Deposit
Management EXT Handle Request for Early Renewal of Term Deposit

Term Deposit EXT Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Corporate Customer
Term Deposit EXT Handle Request to Change Term Deposit Attached
Management Corporate Current Account

Term Deposit Handle Request to Change Term Deposit Attached Corporate

Management Current Account

Term Deposit
Management Handle Request to Establish Term Deposit Agreement

Term Deposit Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Corporate Customer

Term Deposit
Management EXT Handle Request for Early Closing of Term Deposit
Term Deposit
Management Handle Request for Early Closing of Term Deposit

Term Deposit
Management Handle Request for Early Renewal of Term Deposit

Term Deposit
Management Handle Request to Change Term Deposit Agreement Conditions

Credit Facilties
Management Handle Request for Credit Facility
Direct Debit Mandates EXT Process B2B Direct Debit Mandate Notice from Creditor
Management Bank at Debtor Bank

Direct Debit Mandates

Management EXT Record Core SEPA Direct Debit Mandate at Creditor Bank

Direct Debit Mandates EXT Handle Request to Use Direct Debits as Payment
Management Instrument

Direct Debit Mandates EXT Handle Instruction to Terminate B2B Direct Debits Service
Management at Creditor Bank

Direct Debit Mandates Handle Instruction to Terminate B2B Direct Debits Service at
Management Creditor Bank
Direct Debit Mandates
Management Handle Request to Use Direct Debits as Payment Instrument

Direct Debit Mandates Process B2B Direct Debit Mandate Notice from Creditor bank at
Management Debtor Bank

Semantic API - Generally

Usable Snippets Execute Customer Onboarding API version

Semantic API - Generally Handle TPP Request for Registration with Bank and Exchange of
Usable Snippets ‘Client Identifier’ and ‘Client Secret’ for Later Reference

Semantic API - Generally End Mobile Access Session and Update Event and Servicing and
Usable Snippets Channel History

Semantic API - Generally Handle Customer Request to Log On to Bank to Authenticate

Usable Snippets and to Authorise Client Access to Their Account

Semantic API - Generally Handle Customer Request for User Access Token Using Bank
Usable Snippets Authorization Grant and its Client Secret within Active Contact

Semantic API - Generally

Usable Snippets Process Customer Access Request and Authentication

Semantic API - Generally

Usable Snippets Process Contact setup and start TPP Servicing Dialogue
Semantic API - Generally Handle Customer Request for Payment Order during Active
Usable Snippets Mobile Access Session

Semantic API - Generally Handle Servicing Request for Access Attempt with out of
Usable Snippets Pattern Customer or TPP Behaviour

Semantic API - Generally

Usable Snippets Get Customer Request and Show Account Balance

Semantic API - Generally

Usable Snippets Process Access Request by TPP on Behalf of Customer

Semantic API - Generally

Usable Snippets Flag Bots Acting as Customers or TPPs

Semantic API - Generally

Usable Snippets Process Consumer Loan Delinquency First Stage

Semantic API - Generally

Usable Snippets Handle Request for Consumer Loan Complete Origination

Semantic API - Generally

Usable Snippets Handle Request for Consumer Loan Checks and Options

Semantic API - Generally

Usable Snippets Initiate Payment Order

Semantic API - Generally

Usable Snippets Record Lost or Stolen Token or Device

Semantic API - Generally Handle Request for Consumer Loan Verify Documentation and
Usable Snippets Offer Process

Semantic API - Generally

Usable Snippets Handle Request for Account Statement
Semantic API - Generally
Usable Snippets Handle Request for Withdrawal from Consumer Loan

Semantic API - Generally

Usable Snippets Handle Request for Consumer Loan Financial Analysis Reports

Semantic API - Generally

Usable Snippets Handle Request to Get Customer Account Balance

Semantic API - Generally

Usable Snippets Create and Send Loan Installment Invoice

Semantic API - Generally Get Available Current Account Balance in Preparation of Deposit
Usable Snippets into Loan

Business Development Execute Interactive Retention Campaign

Check Customer Channel Access History and Access
Business Development Entitlements

Business Development Develop Opportunity

Business Development Handle Failed Self Service Product Application

Business Development Create Customer Reports

Business Development Develop Customer Insights

Business Development Handle Request for Product Support

Business Development Perform Customer Product Matching and Selection

Business Development Perform Customer Relationship Development Planning

Business Development Perform Customer Eligibility Profile Update

Business Development Execute Internal Campaign

Business Development Assess Customer Behaviour Model Performance

Business Development Execute External Campaign

Business Development Analyse Product Portfolio Performance

Business Development Analyse Customer Segment Performance

Business Development Develop External Campaign

Business Development Analyse Internal Campaign Portfolio Performance

Business Development Analyse External Campaign Portfolio Performance

Business Development Perform Internal Campaign Development

Business Development Develop Advertising Campaign

Business Development Perform Servicing Root Cause Analysis

Business Development Analyse Competitor Activity

Business Development Customer Relationship Case Initiation

Business Development Initiate Customer Relationship Case

Product and Price Launch New Sales Product

Product and Price Create New Sales Product Bundle

Product and Price Create New Sales Product Single

Product and Price Create New Product

Product and Price Phase Out Sales Product Current Account

Product and Price Change Operational Current Account Product

Card Issuance and
Management Set Up New Card for Card Application

Card Issuance and

Management Process Prospect Management

Card Issuance and

Management Process Automatic Card Renewal

Card Issuance and

Management Handle Request to Replace Card

Card Issuance and

Management Handle Request for Card Activation
Card Issuance and
Management Handle Request to Block Card

Customer Billing Process Card Account Delinquency Review

Customer Billing Process Card Collection

Customer Billing Process Card Billing

Customer Billing Handle Request for Direct Debit Payments

Customer Billing Process Periodic Review of Collection Actions

Customer Billing Process Direct Debit Payments

Card Transactions Process Transaction Booking

Card Transactions Handle Request for Information for Chargeback at Acquirer

Card Transactions Handle Request for Chargeback at Acquirer

Card Transactions Process Card Clearing by Acquirer

Card Transactions Process Settlement by Issuer

Card Transactions Process Card Clearing by Issuer

Card Transactions Process Settlement by Acquirer

Card Transactions Handle Card Chargeback at Issuer

Card Transactions Process Card Clearing by Card Network

Card Transactions Authorise Card Use by Issuer

Card Transactions Authorise Card Use by Acquirer

Card Transactions Authorise Card Use by Card Network

Card Transactions Handle Request for Balance Transfer

Card Issuance and

Management Set Up New Card for Card Application

Card Issuance and

Management Process Prospect Management
Card Issuance and
Management Process Automatic Card Renewal

Card Issuance and

Management Handle Request to Replace Card

Card Issuance and

Management Handle Request for Card Activation
Card Issuance and
Management Handle Request to Block Card

Customer Billing Process Card Account Delinquency Review

Customer Billing Process Card Collection

Customer Billing Process Card Billing

Customer Billing Handle Request for Direct Debit Payments

Customer Billing Process Periodic Review of Collection Actions

Customer Billing Process Direct Debit Payments

Card Transactions Process Transaction Booking

Card Transactions Handle Request for Information for Chargeback at Acquirer

Card Transactions Handle Request for Chargeback at Acquirer

Card Transactions Process Card Clearing by Acquirer

Card Transactions Process Settlement by Issuer

Card Transactions Process Card Clearing by Issuer

Card Transactions Process Settlement by Acquirer

Card Transactions Handle Card Chargeback at Issuer

Card Transactions Process Card Clearing by Card Network

Card Transactions Authorise Card Use by Issuer

Card Transactions Authorise Card Use by Acquirer

Card Transactions Authorise Card Use by Card Network

Card Transactions Handle Request for Balance Transfer

Customer Relationship EXT Handle Request for Account Statement and Outgoing
Management Credit Transfer

Customer Relationship
Management EXT Handle Customer Relationships Case
Customer Relationship EXT Handle Request to Add Signatory to Corporate Current
Management Account

Customer Relationship
Management Conduct Relationship Development Planning

Customer Relationship
Management Handle Request for Power of Attorney

Customer Relationship
Management Process Internal Upsell Campaign

Customer Onboarding and

Verification Verify Retail Customer

Customer Onboarding and

Verification Verify Corporate Customer
Customer Onboarding and
Verification Perform Customer Due Diligence Assessment

Customer Onboarding and

Verification Perform Regulatory KYC Analysis
Customer Onboarding and
Verification Verify Completion of Customer Updates

Customer Onboarding and

Verification Perform other Regulatory Assessments

Customer Onboarding and

Verification Verify Private Banking Customer

Customer Relationship EXT Handle Request for Account Statement and Outgoing
Management Credit Transfer
Customer Relationship
Management EXT Handle Customer Relationships Case

Customer Relationship EXT Handle Request to Add Signatory to Corporate Current

Management Account

Customer Relationship
Management Conduct Relationship Development Planning

Customer Relationship
Management Handle Request for Power of Attorney

Customer Relationship
Management Process Internal Upsell Campaign
Customer Onboarding and
Verification Verify Retail Customer

Customer Onboarding and

Verification Verify Corporate Customer

Customer Onboarding and

Verification Perform Customer Due Diligence Assessment

Customer Onboarding and

Verification Perform Regulatory KYC Analysis
Customer Onboarding and
Verification Verify Completion of Customer Updates

Customer Onboarding and

Verification Perform other Regulatory Assessments

Customer Onboarding and

Verification Verify Private Banking Customer
Wealth Handle Request for Windfall Investment

Wealth Handle Request for Investment Plan

Wealth Process Portfolio Rebalancing

Wealth Conduct Customer Centric Product Manufacturing

Wealth Process Internal Customer Upgrade

Wealth Handle Request for Product Selection

Wealth Process Performance Review

Securitization Process Sales Marketing and Closing

Securitization Select Buyers for Securitize Assets

Securitization Process Selection of Loans for Securitization

 Handle Request from Investor for Loan Portfolio Servicing
Securitization Agreement

Securitization Process Opening of Loan Servicing Account

Origination and Closing of

Consumer Mortgage Loan Record Collateral Insurance Details

Origination and Closing of

Consumer Mortgage Loan Perform Underwriting for Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Process Closing of Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Verify Payment of Taxes on Property
Origination and Closing of
Consumer Mortgage Loan Conduct Mortgage Loan Processing

Origination and Closing of Handle Request for Early Payback of Consumer Mortgage Loan
Consumer Mortgage Loan Due to Sale of Property

Origination and Closing of

Consumer Mortgage Loan Conduct Collateral Appraisal

Origination and Closing of

Consumer Mortgage Loan Verify Claims on Collateral

Origination and Closing of

Consumer Mortgage Loan Handle Mortgage Loan Application

Origination and Closing of

Consumer Mortgage Loan Disburse Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Process End of Daily Booking Window for Loan Prepayments
Modification of
Merchandising Loan EXT Handle Request for Modification of Merchandising Loan

Modification of
Merchandising Loan Process Modification of Merchandising Loan

Origination and Closing of

Merchandising Loan EXT Handle Merchandising Loan Application

Origination and Closing of

Merchandising Loan EXT Prepare Transfer of Ownership and Title

Origination and Closing of

Merchandising Loan EXT Process Closing of Merchandising Loan

Origination and Closing of

Merchandising Loan Perform Underwriting for Merchandising Loan
Origination and Closing of
Merchandising Loan EXT Disburse Merchandising Loan

Renewal of
Uncollateralised Consumer EXT Handle Request for Renewal of Uncollateralised Consumer
Loan Loan

Renewal of
Uncollateralised Consumer Perform Underwriting for Renewal of Uncollateralised Consumer
Loan Loan

Renewal of
Uncollateralised Consumer
Loan EXT Process Closing of Uncollateralised Consumer Loan

Renewal of
Uncollateralised Consumer
Loan EXT Disburse Uncollateralised Consumer Loan

Loan Servicing Process Loans Instalment

Handle Request for Early Payback of Consumer Mortgage Loan

Loan Servicing Due to Sale of Property for Bank as Servicer
Loan Servicing Review Borrower Financial Statements

Loan Servicing Process End of Period Reporting to Investor

Loan Servicing Process End of Daily Booking Window for Loan Payments

Handle Request for Early Payback of Consumer Mortgage Loan

Loan Servicing Due to Sale of Property

Securitization Process Sales Marketing and Closing

Securitization Select Buyers for Securitize Assets

Securitization Process Selection of Loans for Securitization

Handle Request from Investor for Loan Portfolio Servicing

Securitization Agreement

Securitization Process Opening of Loan Servicing Account

Origination and Closing of

Consumer Mortgage Loan Record Collateral Insurance Details

Origination and Closing of

Consumer Mortgage Loan Perform Underwriting for Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Process Closing of Mortgage Loan
Origination and Closing of
Consumer Mortgage Loan Verify Payment of Taxes on Property

Origination and Closing of

Consumer Mortgage Loan Conduct Mortgage Loan Processing

Origination and Closing of Handle Request for Early Payback of Consumer Mortgage Loan
Consumer Mortgage Loan Due to Sale of Property

Origination and Closing of

Consumer Mortgage Loan Conduct Collateral Appraisal

Origination and Closing of

Consumer Mortgage Loan Verify Claims on Collateral

Origination and Closing of

Consumer Mortgage Loan Handle Mortgage Loan Application

Origination and Closing of

Consumer Mortgage Loan Disburse Mortgage Loan

Origination and Closing of

Consumer Mortgage Loan Process End of Daily Booking Window for Loan Prepayments
Modification of
Merchandising Loan EXT Handle Request for Modification of Merchandising Loan

Modification of
Merchandising Loan Process Modification of Merchandising Loan

Origination and Closing of

Merchandising Loan EXT Handle Merchandising Loan Application

Origination and Closing of

Merchandising Loan EXT Prepare Transfer of Ownership and Title

Origination and Closing of

Merchandising Loan EXT Process Closing of Merchandising Loan

Origination and Closing of

Merchandising Loan Perform Underwriting for Merchandising Loan
Origination and Closing of
Merchandising Loan EXT Disburse Merchandising Loan

Renewal of
Uncollateralised Consumer EXT Handle Request for Renewal of Uncollateralised Consumer
Loan Loan

Renewal of
Uncollateralised Consumer Perform Underwriting for Renewal of Uncollateralised Consumer
Loan Loan

Renewal of
Uncollateralised Consumer
Loan EXT Process Closing of Uncollateralised Consumer Loan

Renewal of
Uncollateralised Consumer
Loan EXT Disburse Uncollateralised Consumer Loan

Loan Servicing Process Loans Instalment

Handle Request for Early Payback of Consumer Mortgage Loan

Loan Servicing Due to Sale of Property for Bank as Servicer
Loan Servicing Review Borrower Financial Statements

Loan Servicing Process End of Period Reporting to Investor

Loan Servicing Process End of Daily Booking Window for Loan Payments

Handle Request for Early Payback of Consumer Mortgage Loan

Loan Servicing Due to Sale of Property

Corporate Finance Handle Request for Issuance of Commercial Paper

Channels Review Branch Location Performance

Channels Process Inventory of Cash and Distribution of Cash to Branches

Channels Review Call Centre Activity for New Product

Channels Adjust Call Centre Position Assignments

Channels Review Use of Products and Services Via eBranch

Channels Review ATM Float and Outage

Channels Register Servicing Position in Call Centre

Standing Orders Handle Request to Establish Credit Transfer Standing Order on

Management Retail Current Account

Standing Orders Cancel Credit Transfer Standing Orders of Retail Current

Management Account to be Closed

Savings Accounts
Management Handle Request to Open Savings Account

Savings Accounts
Management Handle Request to Close Savings Account

Bookings and Interest

Management Process Interest Booking by Accounting

Bookings and Interest Process End of Daily Booking Window for Interest Accrual
Management Savings Account

Bookings and Interest

Management Process Interest Settlement Savings Account
Term Deposits EXT Handle Request to Open Term Deposit Agreement for
Management Retail Customer

Term Deposits EXT Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Retail Customer

Term Deposits
Management EXT Handle Request for Early Closing of Term Deposit

Term Deposits
Management Handle Request for Early Renewal of Term Deposit
Term Deposits Handle Request to Change Term Deposit Attached Current
Management Account

Term Deposits
Management Handle Request for Early Closing of Term Deposit

Term Deposits
Management Handle Request to Change Term Deposit Agreement Conditions

Term Deposits
Management Handle Request to Open Term Deposit Agreement

Term Deposits
Management Process Maturity of Term Deposit

Current Accounts
Management EXT Handle Request for Account Statement and Balances
Current Accounts
Management EXT Handle Request to Open Retail Current Account

Current Accounts
Management Handle Request to Open Retail Current Account

Current Accounts
Management Handle Request for Account Statement and Balances

Current Accounts
Management Handle Request to Close Retail Current Account

Standing Orders Handle Request to Establish Credit Transfer Standing Order on

Management Retail Current Account
Standing Orders Cancel Credit Transfer Standing Orders of Retail Current
Management Account to be Closed

Savings Accounts
Management Handle Request to Open Savings Account

Savings Accounts
Management Handle Request to Close Savings Account

Bookings and Interest

Management Process Interest Booking by Accounting

Bookings and Interest Process End of Daily Booking Window for Interest Accrual
Management Savings Account

Bookings and Interest

Management Process Interest Settlement Savings Account

Term Deposits EXT Handle Request to Open Term Deposit Agreement for
Management Retail Customer
Term Deposits EXT Handle Request to Open Term Deposit under Term Deposit
Management Agreement for Retail Customer

Term Deposits
Management EXT Handle Request for Early Closing of Term Deposit

Term Deposits
Management Handle Request for Early Renewal of Term Deposit

Term Deposits Handle Request to Change Term Deposit Attached Current

Management Account

Term Deposits
Management Handle Request for Early Closing of Term Deposit
Term Deposits
Management Handle Request to Change Term Deposit Agreement Conditions

Term Deposits
Management Handle Request to Open Term Deposit Agreement

Term Deposits
Management Process Maturity of Term Deposit

Current Accounts
Management EXT Handle Request for Account Statement and Balances

Current Accounts
Management EXT Handle Request to Open Retail Current Account
Current Accounts
Management Handle Request to Open Retail Current Account

Current Accounts
Management Handle Request for Account Statement and Balances

Current Accounts
Management Handle Request to Close Retail Current Account

Cash Payments Handle Request for Cash Withdrawal from Savings Account

Salary Payments Process Salary Payments for External Accounts

Salary Payments Process Salary Payments for Internal Accounts

Handle Request for Internal Credit Transfer between Corporate

Credit Transfers Current Accounts

Credit Transfers Process Clearing Error for Outgoing Credit Transfer

Handle Request for Internal Credit Transfer Requiring Second

Credit Transfers Line Authorisation

Credit Transfers Handle Incoming FCY Credit Transfer for LCY Account

Credit Transfers Handle Incoming Credit Transfer

Credit Transfers Handle Request for Outgoing FCY Credit Transfer via SWIFT

Credit Transfers Handle Request for Outgoing Credit Transfer

Handle Request for Internal Credit Transfer from Savings

Credit Transfers Account

Direct Debits Process Outgoing Direct Debit Instruction at Creditor Bank

Direct Debits Process Payment of Outgoing Direct Debit at Creditor Bank

Direct Debits Handle Request for Refund of Internal Direct Debit

Process Rejection Message for Outgoing Direct Debit at Creditor

Direct Debits Bank
Direct Debits Process Internal Direct Debit Instruction

Process Request for Refund of Outgoing Direct Debit at Creditor

Direct Debits Bank

Handle Request for Refund of Incoming Direct Debit at Debtor

Direct Debits Bank

Direct Debits Process Incoming Direct Debit Instruction at Debtor Bank

Cash Payments Handle Request for Cash Withdrawal from Savings Account

Salary Payments Process Salary Payments for External Accounts

Salary Payments Process Salary Payments for Internal Accounts

Handle Request for Internal Credit Transfer between Corporate

Credit Transfers Current Accounts

Credit Transfers Process Clearing Error for Outgoing Credit Transfer

Handle Request for Internal Credit Transfer Requiring Second

Credit Transfers Line Authorisation

Credit Transfers Handle Incoming FCY Credit Transfer for LCY Account

Credit Transfers Handle Incoming Credit Transfer

Credit Transfers Handle Request for Outgoing FCY Credit Transfer via SWIFT

Credit Transfers Handle Request for Outgoing Credit Transfer

Handle Request for Internal Credit Transfer from Savings

Credit Transfers Account

Direct Debits Process Outgoing Direct Debit Instruction at Creditor Bank

Direct Debits Process Payment of Outgoing Direct Debit at Creditor Bank

Direct Debits Handle Request for Refund of Internal Direct Debit

Process Rejection Message for Outgoing Direct Debit at Creditor

Direct Debits Bank
Direct Debits Process Internal Direct Debit Instruction

Process Request for Refund of Outgoing Direct Debit at Creditor

Direct Debits Bank

Handle Request for Refund of Incoming Direct Debit at Debtor

Direct Debits Bank

Direct Debits Process Incoming Direct Debit Instruction at Debtor Bank

s Scenarios

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ios

Steps
<Caller>--><Receiver>|<Action>-<Purpose>|<Invocation or Response>

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ad
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Get Sweep Sequence Details from Customer , Servicing Order-->Account Balan
Account Balance Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , A
Demand Deposit to Sweep Service , Account Balance Sweeping-->Payment Order|Create Payment Order for Fe
Workbench|Confirm Sweep Update to Customer , Account Balance Sweeping-->Account Balance Sweeping|Aut
Dialogue-->Customer Products and Services|Get All Products of This Customer , Servicing Order-->Account Ba
Sequence , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts and Demand D
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Sweep Sequence to Customer and Get Requested Change , Servicing Order-->Cu
Customer , Servicing Order-->Account Balance Sweeping|Get Sweep Details and Sequence , Servicing Order--
Sequence , Account Balance Sweeping-->Account Balance Sweeping|Authorise Change of Sweep Sequence , A
Create Payment Order for Fees and Charges

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Te
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Sweep Termination Conditions and Get Customer Approval , Servicing Order-->A
Service , Account Balance Sweeping-->Corporate Current Account|Remove Corporate Current Account from Sw
>Term Deposit|Remove Term Deposit Account from Sweep Service , Account Balance Sweeping-->Payment Or
Charges , Servicing Order-->Customer Workbench|Confirm Termination of Sweep Service to Customer , Servic
Sweep Agreements and Select Agreement to Be Terminated , Session Dialogue-->Customer Products and Serv
Servicing Order-->Account Balance Sweeping|Get Sweep Agreements of This Customer , Servicing Order-->Ac
Termination of Sweep Agreement , Account Balance Sweeping-->Customer Products and Services|Remove Sw
Account Balance Sweeping-->Account Balance Sweeping|Calculate Termination Fees , Account Balance Sweepi
Termination of Sweep Service
Session Dialogue-->Customer Offer|Record Request for Sweep Agreement , Customer Offer-->Party Lifecycle M
Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Party Lifecycle Manageme
Offer-->Session Dialogue|Get Accounts to Be Included in the New Sweep Service , Customer Offer-->Product D
Offer-->Session Dialogue|Agree Conditions with Customer , Customer Offer-->Account Balance Sweeping|Ope
>Product Directory|Get Operational Details , Account Balance Sweeping-->Sales Product Agreement|Create S
Sweeping-->Correspondence|Get Customer Signature , Account Balance Sweeping-->Document Library|File Sa
Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account Balance S
Order for Fees and Charges , Account Balance Sweeping-->Correspondence|Inform Customer , Account Balanc
Correct Execution of Sweep Agreement Opening Process , Account Balance Sweeping-->Term Deposit|Link Ter
Sweeping-->Account Balance Sweeping|Authorise Sweep Service , Customer Offer-->Party Reference Data Dir
Customer Is Authorised , Account Balance Sweeping-->Customer Products and Services|Add Sweep Agreemen

Session Dialogue-->Servicing Order|Record Request to Terminate Sweep Agreement , Servicing Order-->Party

Customer , Servicing Order-->Customer Products and Services|Get All Products of This Customer , Servicing O
Servicing Order-->Account Balance Sweeping|Get Conditions for Termination of Sweep Agreement , Servicing
Sweep Service , Account Balance Sweeping-->Corporate Current Account|Remove Corporate Current Account
Sweeping-->Term Deposit|Remove Term Deposit from Sweep Service , Account Balance Sweeping-->Account
Account Balance Sweeping-->Account Balance Sweeping|Authorise Termination of Sweep Service , Account Ba
Payment Order for Fees and Charges , Account Balance Sweeping-->Customer Products and Services|Remove
Account Balance Sweeping-->Correspondence|Inform Customer

Session Dialogue-->Customer Relationship Management|Record Request for Sweep Agreement Considering Int
Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-
, Customer Relationship Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Re
Get Accounts to Be Included in the New Sweep Service , Customer Relationship Management-->Legal Complian
Customer Relationship Management-->Product Directory|Get Standard Conditions , Customer Relationship Man
Agreement , Customer Relationship Management-->Correspondence|Get Approval from Requesting Customer
Management-->Account Balance Sweeping|Open Sweep Service Considering Inter-Company Loans , Account B
Operational Details , Account Balance Sweeping-->Sales Product Agreement|Create Sales Product Agreement ,
Get Signatures from Requesting Customer and Affiliated Parties , Account Balance Sweeping-->Document Libra
Balance Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account B
Payment Order for Fees and Charges , Account Balance Sweeping-->Correspondence|Inform Customer , Accou
Verify Correct Execution of Sweep Agreement Opening Process , Account Balance Sweeping-->Term Deposit|Li
Relationship Management-->Party Reference Data Directory|Get Accounts for Which Requesting Customer is A
>Account Balance Sweeping|Authorise Sweep Service , Account Balance Sweeping-->Customer Products and S
List of Products
Session Dialogue-->Servicing Order|Record Request to Add Account to Sweep agreement , Servicing Order-->
Customer , Servicing Order-->Corporate Current Account|Get Details of Account to Be Added to Sweep Service
Sweep Sequence , Servicing Order-->Account Balance Sweeping|Get Details and Sweep Sequence , Servicing O
Account to Sweep Service , Account Balance Sweeping-->Account Balance Sweeping|Update Sweep Service to
Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account Balance S
Authorise Change of Sweep Service , Account Balance Sweeping-->Payment Order|Create Payment Order for F
>Correspondence|Inform Customer
Session Dialogue-->Customer Offer|Record Request for Notional Pooling agreement , Customer Offer-->Party
Customer , Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Product Direct
>Session Dialogue|Agree Conditions with Customer , Customer Offer-->Notional Pooling|Define Scope of Notio
>Party Lifecycle Management|Verify Corporate Customer , Customer Offer-->Notional Pooling|Open Pooling Se
Get Operational Details , Notional Pooling-->Correspondence|Get Customer Signature , Notional Pooling-->Do
Notional Pooling-->Payment Order|Create Payment Order for Fees and Charges , Notional Pooling-->Correspon
>Guideline Compliance|Verify Correct Execution of Notional Pooling Opening Process , Customer Offer-->Custo
Conditions , Notional Pooling-->Notional Pooling|Authorise Notional Pooling Service , Notional Pooling-->Sales
Agreement , Customer Offer-->Customer Products and Services|Get All Products of Participating Customers , N
Services|Add Pooling Service to Customer List of Products
Session Dialogue-->Servicing Order|Record Request to Change Sweep Sequence , Servicing Order-->Party Life
Servicing Order-->Session Dialogue|Confirm Sweep Sequence , Servicing Order-->Account Balance Sweeping|
Order-->Account Balance Sweeping|Change Sweep Sequence , Account Balance Sweeping-->Account Balance
Sequence , Account Balance Sweeping-->Payment Order|Create Payment Order for Fees and Charges , Accoun
Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Pre
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Dir
>Product Directory|Get Product Options and List of Data for Pre-Opening , Servicing Order-->Customer Workb
Data , Servicing Order-->Corporate Current Account|Pre-open Corporate Current Account , Servicing Order-->
Details to Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request for Hi
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Product Options and Get Customer Choice , Servicing Order-->Product Directory
>Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Customer Workbench|Agree Con
>Product Directory|Get Template for High Volume Account Opening , Servicing Order-->Customer Workbench|
Servicing Order-->Corporate Current Account|Preopen Corporate Current Account , Servicing Order-->Custom
Customer and Get Confirmation , Servicing Order-->Corporate Current Account|Open Corporate Current Accou
Facility|Link Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keeping|Set U
>Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Correspondence|
Accounts Opening to Customer , Corporate Current Account-->Corporate Current Account|Complete Current Ac
>Corporate Current Account|Authorise Account Opening , Corporate Current Account-->Corporate Current Acc
Account , Corporate Current Account-->Sales Product Agreement|Create Sales Product Agreement , Servicing
of Current Account Applications , Servicing Order-->Product Directory|Get Criteria for Completeness Check , Se
Services|Get All Products of This Customer , Servicing Order-->Document Services|Check Correctness of Supp
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Manageme
Offer-->Product Directory|Get Corporate Current Account Types , Customer Offer-->Customer Workbench|Sho
Offer-->Customer Workbench|Get Completed Request from Customer , Customer Offer-->Corporate Current A
Customer Offer-->Customer Workbench|Confirm Processing of Corporate Current Account Application , Custom
Complete Opening of Corporate Current Account , Corporate Current Account-->Party Lifecycle Management|V
>Credit Facility|Link Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keepi
Account-->Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Corresp
Customer , Corporate Current Account-->Guideline Compliance|Verify Correct Execution of Account Opening Pr
Get Standard Conditions , Customer Offer-->Customer Agreement|Get Customer Specific Conditions , Custome
of Request , Corporate Current Account-->Corporate Current Account|Complete Corporate Current Account Da
Current Account|Link Credit Facility to Corporate Current Account , Corporate Current Account-->Corporate Cu
Account Opening , Corporate Current Account-->Sales Product Agreement|Create Sales Product Agreement , C
Management|Verify Completion of Customer Updates , Customer Offer-->Customer Offer|Check Completeness
Customer Offer-->Product Directory|Get Criteria for Completeness Check , Customer Offer-->Customer Produc
Customer , Corporate Current Account-->Customer Products and Services|Add Corporate Current Account , Cu
Correctness of Supporting Documents , Corporate Current Account-->Document Library|File Customer Docume
Compliance|Verify Regulatory Compliance
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle request for De
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Get Details of Customer Request , Servicing Order-->Corporate Current Account|Get C
Order-->Product Directory|Get Standard Conditions , Servicing Order-->Customer Workbench|Get Customer S
Servicing Order-->Corporate Current Account|Add Debit Card Service to Corporate Current Account , Corporat
Management|Verify Retail Customer , Corporate Current Account-->Issued Device Administration|Issue Debit C
Current Account|Register Corporate Debit Card Holder , Corporate Current Account-->Corporate Current Accou
Servicing Order-->Customer Products and Services|Get All Products of This Customer , Servicing Order-->Sale
Conditions
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Re
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Corporate Curre
Account , Servicing Order-->Corporate Current Account|Set Account Status to Active , Servicing Order-->Custo
Customer , Corporate Current Account-->Corporate Current Account|Authorise Activating Corporate Current Ac
and Services|Get Current Products
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Clo
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Dir
Order-->Customer Workbench|Get Corporate Current Account to be Closed and Reason for Closing , Servicing
Closing of Corporate Current Account , Corporate Current Account-->Customer Workbench|Get Customer Appr
Corporate Current Account-->Credit Facility|De-link Corporate Current Account from Credit Facility , Corporate
Update Sales Product Agreement , Corporate Current Account-->Payment Order|Create Payment Order for Fee
>Payment Order|Create Payment Order for Remaining Balance , Corporate Current Account-->Position Keeping
Current Account-->Correspondence|Send Confirmation of Account Closing to Customer , Corporate Current Acc
Accounts and Facilities , Corporate Current Account-->Corporate Current Account|Complete Closing of Corpora
Account-->Corporate Current Account|Relink Accounts , Corporate Current Account-->Corporate Current Accou
Current Account to Be Closed , Corporate Current Account-->Corporate Current Account|Cancel Direct Debit In
Current Account-->Corporate Current Account|Cancel Direct Debit Mandates of Accoint to Be Closed , Corporat
Account|Preclose Corporate Current Account , Corporate Current Account-->Corporate Current Account|Close C
Account-->Corporate Current Account|Calculate Interest , Corporate Current Account-->Payment Order|Creat
Order-->Customer Products and Services|Get Corporate Current Accounts of This Customer , Corporate Curren
Remove Corporate Current Account , Corporate Current Account-->Standing Order|Cancel Standing Orders of

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Pro
Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Transaction Authorization
Order-->Party Lifecycle Management|Verify Corporate Customer , Servicing Order-->Customer Workbench|Ge
Period , Servicing Order-->Customer Position|Provide Combined Account Statement , Corporate Current Accou
Specified Period , Customer Position-->Correspondence|Send Statement to Customer , Servicing Order-->Cust
Statement , Customer Position-->Corporate Current Account|Provide Booked Balance and Bookings for Specifie
Position|Compile Combined Account Statement , Servicing Order-->Customer Products and Services|Get All Ac

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Pr
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Relationship Management|Handle Request for Preferential Rates , Customer Relationship Managem
Conditions , Customer Relationship Management-->Customer Workbench|Get Details of Customer Request , Cu
Workbench|Agree with Customer on New Preferential Rates , Customer Relationship Management-->Customer
Customer Relationship Management-->Customer Relationship Management|Determine Acceptability of Rate Re
Management-->Corporate Current Account|Update Corporate Current Account , Corporate Current Account-->
Current Account Change , Corporate Current Account-->Sales Product Agreement|Update Sales Product Agreem
>Customer Products and Services|Get All Products of This Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Ch
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Current Accounts and Select Account of which Ownership Has to Change , Servic
Customers , Servicing Order-->Customer Workbench|Show Related Customers and Select New Owner , Servic
Corporate Customer , Servicing Order-->Customer Workbench|Get Required Documents from Customer , Serv
Documents , Servicing Order-->Corporate Current Account|Change Corporate Current Account Ownership , Co
Credit Facilities of New Customer , Corporate Current Account-->Customer Workbench|Select New Credit Facili
Facility|Authorise Use of Credit Facility , Corporate Current Account-->Credit Facility|Re-link Corporate Current
Account-->Customer Workbench|Confirm Processing of Request to Change Corporate Current Account Owners
Compliance|Verify Legal Compliance of Changing Corporate Current Account Ownership , Corporate Current Ac
Sales Product Agreement , Corporate Current Account-->Sales Product Agreement|Update Sales Product Agree
Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Customer Products and Serv
Corporate Current Account-->Customer Products and Services|Add Corporate Current Account , Corporate Cur
Account Agreement and Confirmation of Opening to Customer , Corporate Current Account-->Guideline Compli
Account Ownership Process , Corporate Current Account-->Corporate Current Account|Link Credit Facility to Co
Account-->Corporate Current Account|Complete Change of Corporate Current Account Ownership , Corporate C
Authorise Change of Corporate Current Account Ownership , Servicing Order-->Product Directory|Get List of R
Reference Data Directory|Verify if Current User Is Authorised for Different Customer , Servicing Order-->Custo
Current Accounts of This Customer
Session Dialogue-->Servicing Order|Record Request to Reactivate Dormant Corporate Current Account , Servic
Corporate Customer , Servicing Order-->Corporate Current Account|Get Dormancy Status , Servicing Order-->
, Corporate Current Account-->Correspondence|Inform Customer

Session Dialogue-->Servicing Order|Record Request to Close Corporate Current Account , Servicing Order-->P
Customer , Servicing Order-->Corporate Current Account|Capture Reason for Closure , Servicing Order-->Corp
Account , Corporate Current Account-->Correspondence|Get Customer Signature for Relinking Accounts , Corp
Corporate Current Account from Credit Facility , Corporate Current Account-->Sales Product Agreement|Updat
Account-->Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Paymen
Balance , Corporate Current Account-->Position Keeping|Deactivate Closed Account , Corporate Current Accou
Account Closing to Customer , Corporate Current Account-->Corporate Current Account|Relink Accounts , Corp
Account|Cancel Debit Cards Service of Account to Be Closed , Corporate Current Account-->Corporate Current
Account to Be Closed , Corporate Current Account-->Corporate Current Account|Cancel Direct Debit Mandates
Account-->Corporate Current Account|Preclose Corporate Current Account , Corporate Current Account-->Corp
Corporate Current Account , Corporate Current Account-->Corporate Current Account|Calculate Interest , Corp
Create Payment Order for Interest , Servicing Order-->Customer Products and Services|Get Corporate Current
Account-->Customer Products and Services|Remove Corporate Current Account , Corporate Current Account--
Account to Be Closed

Session Dialogue-->Customer Case|Process Notification to Remove Amount Block , Customer Case-->Corporat

Customer Case-->Corporate Current Account|Remove Amount Block , Corporate Current Account-->Position K
Customer Relationship Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Rela
Account|Get Existing Amount Blocks , Corporate Current Account-->Position Keeping|Get Amount Blocks , Cus
Current Account|Get Available Balance , Customer Relationship Management-->Corporate Current Account|Put
>Correspondence|Inform Customer , Customer Relationship Management-->Customer Relationship Manageme
Corporate Current Account , Customer Relationship Management-->Customer Relationship Management|Take
Account-->Corporate Current Account|Authorise Account Block , Corporate Current Account-->Corporate Curre
Available Balance , Customer Relationship Management-->Corporate Current Account|Get Account Blocks , Cus
Products and Services|Get All Products of This Customer

Corporate Current Account-->Customer Relationship Management|Notify Relationship Managers on Dormant A

>Corporate Current Account|Process End of Daily Booking Window , Corporate Current Account-->Corporate C
Session Dialogue-->Servicing Order|Record Request to Provide Combined Account Statement , Servicing Order
Corporate Customer , Servicing Order-->Corporate Current Account|Provide Booked Balances and Bookings for
>Position Keeping|Get Postings for the Specified Period , Servicing Order-->Correspondence|Send Statement t
Dialogue|Have Customer Select Accounts to Be included , Servicing Order-->Customer Products and Services|G
Order-->Servicing Order|Compile Combined Account Statement

Session Dialogue-->Servicing Order|Record Customer Request to Add Related Party to Corporate Current Acco
Management|Verify Corporate Customer , Servicing Order-->Corporate Current Account|Add Related Party to C
Account-->Sales Product Agreement|Updae Sales Product Agreement , Corporate Current Account-->Correspo
Account-->Party Reference Data Directory|Link Corporate Current Account to Related Party , Corporate Curren
Customer , Servicing Order-->Party Lifecycle Management|Verify Party , Servicing Order-->Servicing Order|Ve
Current Account-->Corporate Current Account|Update Corporate Current Account , Corporate Current Account-
Current Account Change , Servicing Order-->Document Services|Check Correctness of Supporting Documents
Account Recovery-->Corporate Current Account|Process Request for Amount Block , Corporate Current Accoun
Block Queue , Corporate Current Account-->Corporate Current Account|Determine Dynamically Calculated Ava
>Position Keeping|Insert Pending Amount Block into Block Queue , Corporate Current Account-->Product Direc
Corporate Current Account-->Product Directory|Get Priority of Request for Final Block

Session Dialogue-->Customer Offer|Record Request to Open Corporate Current Account , Customer Offer-->Pa
Customer , Customer Offer-->Legal Entity Directory|Retrieve Related Customers , Customer Offer-->Product D
Customer Offer-->Customer Agreement|Retrieve Customer-Specific Conditions , Customer Offer-->Corporate C
Corporate Current Account , Corporate Current Account-->Correspondence|Get Customer signatures , Corpora
Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keeping|Set Up New Accou
Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Customer Products and Serv
Corporate Current Account-->Correspondence|Send Confirmation of Opening to Customer , Corporate Current
Execution of Account Opening Process , Corporate Current Account-->Corporate Current Account|Complete Co
Current Account-->Corporate Current Account|Authorise Current Account Opening , Corporate Current Account
Product Agreement , Corporate Current Account-->Corporate Current Account|Link Credit Facility to Corporate
Offer|Check Completeness of Corporate Current Account Application , Customer Offer-->Product Directory|Ret
Customer Offer-->Customer Products and Services|Retrieve All Products of This Customer , Customer Offer-->
Supporting Documents , Corporate Current Account-->Document Library|File Customer Documents , Corporate
Management|Verify Completion of Customer Updates , Customer Offer-->Product Directory|Retrieve Corporate
>Session Dialogue|Get Selected Option from Customer , Customer Offer-->Session Dialogue|Get Completed R
>Corporate Current Account|Pre Open Corporate Current Account , Customer Offer-->Session Dialogue|Inform
>Party Lifecycle Management|Verify Signatory , Customer Offer-->Regulatory Compliance|Verify Regulatory C
Session Dialogue-->Servicing Order|Record Request for Preferential Rates , Servicing Order-->Party Lifecycle M
Servicing Order-->Customer Relationship Management|Handle Request for Preferential Rates , Customer Relat
Get Customer Conditions , Customer Relationship Management-->Session Dialogue|Obtain Current Customer d
>Session Dialogue|Agree with Customer on New Preferential Rates , Customer Relationship Management-->Co
Current Account , Corporate Current Account-->Correspondence|Inform Customer , Corporate Current Accoun
Corporate Current Account Change , Corporate Current Account-->Sales Product Agreement|Update Sales Prod
Management-->Customer Products and Services|Get All Products of This Customer
Corporate Current Account-->Correspondence|Inform Corporate Debit Card Holders on Cancellation , Corporat
Administration|Cancel Debit Cards Service of Corporate Current Account , Corporate Current Account-->Corpor
Service of Corporate Current Account to Be Closed

Session Dialogue-->Servicing Order|Handle request for Debit Cards Service , Servicing Order-->Party Lifecycle
Servicing Order-->Corporate Current Account|Get Corporate Current Account Details , Servicing Order-->Prod
Servicing Order-->Session Dialogue|Agree on Charges for Debit Cards Service , Servicing Order-->Corporate C
Corporate Current Account , Corporate Current Account-->Issued Device Administration|Issue Debit Cards , Co
Management|Verify Retail Customer , Corporate Current Account-->Corporate Current Account|Register Corpo
Account-->Corporate Current Account|Authorise Debit Cards Service , Servicing Order-->Customer Products a

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request for Hi
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Show List of Accounts and Record Customer Selection , Servicing Order-->Prod
Servicing Order-->Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Customer Work
Servicing Order-->Product Directory|Get Template for High Volume Virtual Account Opening , Servicing Order-
Account to Be Opened , Servicing Order-->Virtual Account|Check completeness of Virtual Account Applications
Confirm Processing of Request for High Volume Virtual Account Opening , Servicing Order-->Virtual Account|O
Account-->Position Keeping|Set up Off Balance Sheet Account , Virtual Account-->Payment Order|Create Paym
Account-->Customer Products and Services|Add Virtual Account to Customer List of Products , Virtual Account-
Virtual Account Opening to Customer , Virtual Account-->Virtual Account|Complete Virtual Account Data , Virtu
Account , Virtual Account-->Virtual Account|Authorise Virtual Account Opening , Virtual Account-->Sales Produ
Agreement , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts of This Custo
Check Correctness of Supporting Documents

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Accounts and Record Selected Account , Servicing Order-->Legal Entity Directory
>Customer Workbench|Show Subsidiaries and Record Selected Subsidiary , Servicing Order-->Party Lifecycle M
Servicing Order-->Product Directory|Get Standard Conditions , Servicing Order-->Customer Agreement|Get Cu
>Customer Workbench|Agree Conditions with Customer , Servicing Order-->Product Directory|Get Template fo
>Customer Workbench|Record Details of Virtual Account to Be Opened , Servicing Order-->Virtual Account|Ch
, Servicing Order-->Virtual Account|Open Virtual Account , Virtual Account-->Position Keeping|Set up Off Balan
Order|Create Payment Order for Fees and Charges , Virtual Account-->Correspondence|Inform Customer , Ser
Virtual Account Opening to Customer , Virtual Account-->Virtual Account|Complete Virtual Account Data , Virtu
Account Opening , Virtual Account-->Sales Product Agreement|Create Sales Product Agreement , Servicing Ord
Corporate Current Accounts of This Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for O
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Corporate Current Account|Get Virtual Accounts of These Corporate Current Accounts , Servicing Orde
Account and Record Account for Overdraft Limit , Servicing Order-->Party Lifecycle Management|Verify Corpor
Workbench|Agree with Customer on Overdraft Amount , Servicing Order-->Customer Workbench|Confirm Virtu
>Customer Products and Services|Get Corporate Current Accounts of This Customer , Servicing Order-->Virtua
Amount on Selected Virtual Account , Servicing Order-->Virtual Account|Set Overdraft Limit on Selected Virtua

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request to Mo
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Confirm Moving Overdraft Limit to Different Virtual Account , Servicin
Conditions , Servicing Order-->Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Cu
and Limit Amount toBe Moved , Servicing Order-->Virtual Account|Move Overdraft Limit Between Virtual Accoiu
Calculate Available Balance of From Account , Virtual Account-->Virtual Account|Authorise Move of Overdraft L
>Payment Order|Create Payment Order for Fees and Charges , Servicing Order-->Corporate Current Account|G
Current Accounts , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts of This

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Clo
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show List of Virtual Account and Select Account to Be Closed , Servicing Order-->Party
Customer , Servicing Order-->Virtual Account|Conduct Virtual Account Closing Process , Servicing Order-->Cus
Request to Close Virtual Account , Virtual Account-->Correspondence|Inform Corporate Debit Card Holders on
Administration|Cancel Debit Cards of Virtual Account to be Closed , Virtual Account-->Direct Debit Mandate|Ca
Closed , Virtual Account-->Payment Order|Create Payment Order for Fees and Charges , Virtual Account-->Pay
Remaining Balance , Virtual Account-->Position Keeping|Deactivate Account , Virtual Account-->Sales Product
Virtual Account-->Correspondence|Inform Customer , Virtual Account-->Virtual Account|Cancel Direct Debits I
Account-->Virtual Account|Preclose Virtual Account , Virtual Account-->Virtual Account|Calculate Interest , Virt
Account , Virtual Account-->Payment Order|Create Payment Order for Interest , Servicing Order-->Customer P
Accounts of This Customer , Virtual Account-->Standing Order|Cancel Standijg Orders of Virtual Account to Be
Account|Get Virtual Accounts of These Corporate Current Accounts

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle request to Cha
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Show Virtual Account and Get Selected , Servicing Order-->Legal Entity Directo
>Customer Workbench|Show Subsidiary Customers and Get Selected , Servicing Order-->Party Lifecycle Mana
Order-->Customer Workbench|Get Required Documents from Customer , Servicing Order-->Document Library
>Customer Workbench|Confirm Change of Virtual Account Ownership , Servicing Order-->Corporate Current A
Current Accounts , Servicing Order-->Product Directory|Get List of Required Documents , Servicing Order-->C
Current Accounts of This Customer , Servicing Order-->Virtual Account|Change Ownership of Virtual Account ,
Update Sales Product Agreement , Virtual Account-->Payment Order|Create Payment Order for Fees and Charg
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to De
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Cu
Detached , Session Dialogue-->Customer Products and Services|Get Products of This Customer , Servicing Ord
from Salary Package , Servicing Order-->Employee Payment Services|Update Employee Payment Services , Em
Remove Account from Employee Payment Services , Current Account-->Product Directory|Get Standard Condit
Agreement|Update Sales Product Agreement , Current Account-->Correspondence|Inform Employee , Employe
Inform Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Get Detail
>Employee Payment Services|Open Salary Accounts , Current Account-->Correspondence|Get Remaining Data
>Correspondence|Get Customer Signature , Current Account-->Issued Device Administration|Issue Debit Card
Customer , Servicing Order-->Servicing Order|Verify Syntax and Semantics , Servicing Order-->Servicing Orde
Services-->Party Lifecycle Management|Verify Retail Customer , Employee Payment Services-->Current Accou
Current Account-->Position Keeping|Set Up New Account , Current Account-->Party Lifecycle Management|Ver
>Customer Agreement|Create Customer Agreement , Current Account-->Sales Product Agreement|Create Sale

Session Dialogue-->Customer Offer|Record Request to Open Corporate Payroll Service Agreement , Customer
Corporate Customer , Customer Offer-->Product Directory|Get details of Salary Account Services , Customer O
Products of this Customer , Customer Offer-->Session Dialogue|Agree Conditions with Customer , Customer O
Employee Payment Services Agreement , Employee Payment Services-->Sales Product Agreement|Create Sale
Services-->Correspondence|Get Customer signatures , Employee Payment Services-->Document Library|File S
Services-->Payment Order|Create Payment Order for Fees and Charges , Employee Payment Services-->Corre
Payment Services-->Employee Payment Services|Authorise Employee Payment Services Agreement

Session Dialogue-->Servicing Order|Record Request to Detach Account from Corporate Payroll Service Agreem
Services|Verify if Account is in Employee Payment Services , Servicing Order-->Employee Payment Services|U
Payment Services-->Current Account|Remove Account from Corporate Payroll Services , Current Account-->Pr
Current Account-->Sales Product Agreement|Update Sales Product Agreement , Current Account-->Correspond
Account-->Correspondence|Send Updated Sales Product Agreement to Customer , Employee Payment Services

Correspondence-->Servicing Order|Record Request to Open Salary Accounts , Servicing Order-->Employee Pa

Employee Payment Services-->Party Lifecycle Management|Verify Retail Customer , Employee Payment Servic
from Bulk Request , Current Account-->Position Keeping|Set up new account , Current Account-->Issued Devic
Order-->Servicing Order|Validate Syntax and Semantics , Servicing Order-->Servicing Order|Carry Out Dedup
Get Remaining Data from Customer , Current Account-->Correspondence|Get Customer Signature , Current Ac
Customer Agreement , Current Account-->Correspondence|Inform Customer , Current Account-->Sales Produc
Current Account-->Party Lifecycle Management|Verify Customer Activation
Corporate Current Account-->Product Directory|Determine Priority of Transaction Type , Corporate Current Acc
Dynamically Calculated Available Balance , Corporate Current Account-->Corporate Current Account|Determine
Account-->Position Keeping|Get Postings for This Account , Corporate Current Account-->Corporate Current Ac
Current Account-->Position Keeping|Get Final Block Amounts for This Account , Corporate Current Account-->C
Balance based on Final Blocks , Corporate Current Account-->Position Keeping|Get Pending Blocks of Higher Pr
Account-->Corporate Current Account|Recalculate Available Balance Based on Pending Blocks with Higher Prior
Keeping|Get Pending Block with Same Priority and Older Established Date and Time for This Account , Corpora
Account|Recalculate Available Balance Based on Same Priority Pending Blocks
Payment Execution-->Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corpo
Corporate Current Account-->Position Keeping|Remove Final Block , Corporate Current Account-->Corporate C
Current Account-->Corporate Current Account|Determine Dynamically Calculated Available Balance , Corporate
Account|Set Booking Status , Position Keeping-->Position Keeping|Create Posting
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corp
, Position Keeping-->Position Keeping|Create Posting , Corporate Current Account-->Corporate Current Accoun
Account-->Position Keeping|Convert Pending Blocks into Final Blocks

Corporate Current Account-->Payment Order|Create Payment Order for Interest Settlement , Corporate Curren
Process Interest Settlement , Payment Order-->Payment Execution|Execute Payment Transaction , Payment E
Booking for Customer Account , Payment Execution-->Position Keeping|Record Credit Booking for Intermediate
Keeping|Record Credit Booking for Customer Account , Payment Execution-->Position Keeping|Record Debit Bo
Financial Accounting-->Corporate Current Account|Get Todays Interest , Financial Accounting-->Booking Execu
Booking Execution-->Position Keeping|Record Credit Booking for Revenue Account , Booking Execution-->Posit
Intermediate Account , Financial Accounting-->Booking Execution|Execute Booking for Credit Interest , Bookin
Booking for Cost Account , Booking Execution-->Position Keeping|Record Credit Booking for Intermediate Acco

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Payment Initiation|Record Request to
Payment Initiation-->Transaction Authorization|Get Transaction Authorisation , Payment Initiation-->Customer
Initiation-->Customer Products and Services|Get Corporate Current Accounts of This Customer , Payment Initi
Current Accounts and Select Account for Standing Order , Payment Initiation-->Corporate Current Account|Ret
Workbench|Get Details of Customer Request , Session Dialogue-->Customer Products and Services|Get All Pro
>Corporate Current Account|Record Standing Order for This Account , Corporate Current Account-->Standing
>Standing Order|Authorise Standing Order , Payment Initiation-->Customer Workbench|Confirm Standing Ord
Compliance|Conduct AML Check on Beneficiary , Payment Initiation-->Information Provider Operation|Verify B

Standing Order-->Session Dialogue|Determine if Standing Order Needs to Be Reconnected to Different Accoun

Order|Cancel Standing Orders of Account to Be Closed , Standing Order-->Standing Order|Reconnect Standing
>Standing Order|Remove Standing Order from This Account , Standing Order-->Customer Products and Servic
of Standing Order , Standing Order-->Corporate Current Account|Update Corporate Current Account for Cance

Session Dialogue-->Payment Initiation|Handle Request to Cancel Credit Transfer Standing Order , Payment Ini
Cancellation of Standing Order , Corporate Current Account-->Payment Order|Create Payment Order for Fees
>Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Calculate Stand
Current Account-->Standing Order|Remove Standing Order , Standing Order-->Corporate Current Account|Up
Session Dialogue-->Payment Initiation|Record Request to Establish Credit Transfer Standing Order , Payment I
Corporate Customer , Payment Initiation-->Regulatory Compliance|Conduct AML Check on Beneficiary , Payme
Services|Get Corporate Current Accounts of This Customer , Payment Initiation-->Corporate Current Account|R
Corporate Current Account-->Standing Order|Create Standing Order , Standing Order-->Standing Order|Autho
>Correspondence|Confirm Standing Order to Customer , Payment Initiation-->Session Dialogue|Select Accoun
>Information Provider Operation|Check Beneficiary Account
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Term Deposit|R
Servicing Order-->Customer Workbench|Get Requested Updates , Servicing Order-->Term Deposit|Update Ter
Deposit-->Sales Product Agreement|Update Sales Product Agreement , Servicing Order-->Customer Workbenc
Conditions , Term Deposit-->Term Deposit|Authorise Change of Term Deposit Agreement Conditions , Servicin
Retrieve Term Deposit of This Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Handle Request to Est
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Product Directory|Get Sta
Customer Offer-->Customer Agreement|Get Customer-Specific Conditions , Customer Offer-->Customer Work
Data , Customer Offer-->Legal Compliance|Get Legal Advice , Customer Offer-->Customer Workbench|Discuss
Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Deposit-->Product Directory|Get Opera
Workbench|Confirm Opening of Term Deposit Agreement , Term Deposit-->Guideline Compliance|Verify Correc
Opening Process , Customer Offer-->Party Lifecycle Management|Verify Corporate Customer , Customer Offer-
Deposit Agreement , Term Deposit-->Term Deposit|Authorise Term Deposit Agreement , Term Deposit-->Term
Agreement , Term Deposit-->Sales Product Agreement|Create Sales Product Agreement , Customer Offer-->C
of This Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement , Term Dep
Completion of Customer Updates

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Term Deposit|Get details of Term Deposit , Servicing Order-->Corporate Treasury|Get Interest Rates
, Servicing Order-->Customer Workbench|Get Customer Approval , Servicing Order-->Term Deposit|Renew Te
Directory|Get Operational Details for New Deposit , Term Deposit-->Corporate Current Account|Link New Term
Servicing Order-->Customer Workbench|Confirm Early Renewal of Term Deposit to Customer , Servicing Order
to be Renewed , Term Deposit-->Term Deposit|Delink Accounts and Credit Facilities , Term Deposit-->Corpora
Settlement Account , Term Deposit-->Term Deposit|Create New Deposit Account , Term Deposit-->Term Depo
Settlement Account , Term Deposit-->Term Deposit|Authorise Renewal of Term Deposit , Term Deposit-->Posi
Deposit-->Payment Order|Create Payment Order for Pricipal Amount , Term Deposit-->Term Deposit|Close De
Keeping|Deactivate Old Account , Term Deposit-->Term Deposit|Calculate Interest , Term Deposit-->Term Dep
>Credit Facility|Delink Term Deposit , Term Deposit-->Credit Facility|Link New Deposit Account , Term Deposit
Fees and Interest , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Traded Position Mana
>Traded Position Management|Place New Deposit in Market , Servicing Order-->Customer Products and Servic
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Op
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Te
Details , Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Corpor
Deposit , Servicing Order-->Customer Workbench|Agree Conditions with Customer , Servicing Order-->Term D
>Product Directory|Get Operational Details , Term Deposit-->Position Keeping|Set Up New Account , Term Dep
to Fund Deposit , Term Deposit-->Payment Order|Create Payment Order for Deposit Handling Fees , Servicing
Opening of Deposit to Customer , Term Deposit-->Term Deposit|Link Corporate Current Account to Term Depo
Term Deposit , Term Deposit-->Corporate Current Account|Link Term Deposit to Corporate Current Account , T
Place New Deposit in Market , Servicing Order-->Customer Products and Services|Get Corporate Current Accou
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Show Term Deposit and Have Customer Select , Servicing Order-->Te
Servicing Order-->Corporate Current Account|Get Details of Settlement Accounts , Servicing Order-->Custome
Servicing Order-->Term Deposit|Change Term Deposit Attached Current Account , Term Deposit-->Corporate
Corporate Current Account , Servicing Order-->Customer Workbench|Confirm Change of Attached Corporate C
Delink Corporate Current Account from Term Deposit , Term Deposit-->Term Deposit|Link Corporate Current A
>Corporate Current Account|Delink Term Deposit from Corporate Current Account , Servicing Order-->Custom
This Customer

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Attached Current Account , Servi
Deposit Attached Current Account , Term Deposit-->Corporate Current Account|Delink Term Deposit from Sett
Current Account|Link Term Deposit to Corporate Current Account , Term Deposit-->Correspondence|Inform Cu
Corporate Current Account from Term Deposit , Term Deposit-->Term Deposit|Link Corporate Current Account

Session Dialogue-->Customer Offer|Handle Request to Establish Term Deposit Agreement , Customer Offer-->
Customer , Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Product Direct
Conditions , Customer Offer-->Customer Agreement|Get Customer-Specific Conditions , Customer Offer-->Ses
Customer , Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Deposit-->Product Director
>Legal Compliance|Get Legal Approval , Term Deposit-->Correspondence|Get Customer Signature , Term Dep
Agreement , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement , Term Deposit-->
Deposit-->Guideline Compliance|Verify Correct Execution of Term Deposit Agreement Opening Process , Term
Deposit Agreement , Customer Offer-->Customer Products and Services|Get All Products of This Customer , Te
Verify Completion of Customer Updates , Term Deposit-->Sales Product Agreement|Create Sales Product Agre

Session Dialogue-->Servicing Order|Handle Request to Open Term Deposit under Term Deposit Agreement , S
Deposit Agreement Details , Servicing Order-->Corporate Treasury|Get Interest Rates for Term Deposit , Servi
Data and Agree Conditions , Servicing Order-->Term Deposit|Open Term Deposit , Term Deposit-->Product Dir
Deposit-->Customer Products and Services|Get Corporate Current Accounts of this Customer , Term Deposit--
to Corporate Current Account , Term Deposit-->Position Keeping|Set Up New Account , Term Deposit-->Payme
Deposit , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit-->Corre
>Term Deposit|Link Corporate Current Account to Term Deposit as Settlement Account , Term Deposit-->Term
Deposit-->Traded Position Management|Place New Deposit in Market
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Directory|
>Term Deposit|Get Details for Closing of Term Deposit Account , Servicing Order-->Customer Workbench|Get
Order-->Product Directory|Get Interest and Fee Rates for Early Closing , Servicing Order-->Customer Workben
Servicing Order-->Term Deposit|Close Deposit Account Early , Term Deposit-->Payment Order|Create Paymen
>Payment Order|Create Payment Order to Transfer Principal Amount , Term Deposit-->Current Account|Delink
Term Deposit-->Position Keeping|Deactivate Closed Account , Servicing Order-->Customer Workbench|Inform
, Term Deposit-->Term Deposit|Remove Amount Blocks and Account Blocks , Term Deposit-->Term Deposit|C
>Term Deposit|Authorise Closing of Term Deposit , Term Deposit-->Term Deposit|Delink Accounts from Depos
Create Payment Order for Interest , Session Dialogue-->Customer Products and Services|Get Customer Produc
Services|Remove Term Deposit from Customer List of Products
Session Dialogue-->Servicing Order|Record Request for Early Closing of Term Deposit , Servicing Order-->Part
Customer , Servicing Order-->Term Deposit|Get Deposit Details and Conditions for Early Closing , Term Depos
Deposit from Settlement Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Interes
Payment Order for Principal Amount , Term Deposit-->Position Keeping|Deactivate Closed Account , Term Dep
Servicing Order-->Corporate Treasury|Determine Penalty Interest and Charges , Servicing Order-->Term Depo
Servicing Order-->Session Dialogue|Get Customer Approval , Servicing Order-->Term Deposit|Close Term Dep
Delink Accounts and Credit Facilties , Term Deposit-->Credit Facility|Delink Term Deposit , Term Deposit-->Ter
Term Deposit-->Term Deposit|Calculate Interest , Servicing Order-->Term Deposit|Get Amount Bocks , Term
Blocks , Term Deposit-->Traded Position Management|Cancel Placed Deposit , Term Deposit-->Party Lifecycle
Updates

Session Dialogue-->Servicing Order|Record Request for Early Renewal of Term Deposit , Servicing Order-->Pa
Customer , Servicing Order-->Term Deposit|Get Details of Term Deposit , Servicing Order-->Product Directory
Servicing Order-->Session Dialogue|Agree Conditions with Customer , Servicing Order-->Term Deposit|Renew
Deposit|Delink Accounts and Remove Blocks , Term Deposit-->Current Account|Delink Term Deposit from Sett
Directory|Get Operational Details for New Term Deposit , Term Deposit-->Term Deposit|Link Current Account
Account|Link Deposit Account to Current Account , Term Deposit-->Term Deposit|Authorise Renewal of Term D
Up New Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit
Principal Amount , Term Deposit-->Payment Order|Create Payment Order to Fund New Deposit , Term Deposit
Account , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Calculate Accrue
Create Payment Order for Interest , Term Deposit-->Customer Products and Services|Update List of Customer

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Agreement Conditions , Servicin
Corporate Customer , Servicing Order-->Term Deposit|Get Term Deposit Agreement Conditions , Servicing Ord
Servicing Order-->Term Deposit|Update Term Deposit Agreement Conditions , Term Deposit-->Sales Product A
Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Authorise Change of Depos
>Customer Products and Services|Get All Products of This Customer , Term Deposit-->Party Lifecycle Managem
Session Dialogue-->Customer Offer|Record Request for Credit Facility , Customer Offer-->Party Lifecycle Mana
Offer-->Customer Relationship Management|Conduct Credit Facility Opening Process , Customer Relationship M
Details from Customer , Customer Relationship Management-->Product Expert Sales Support|Get Required Exp
>Correspondence|Get Required Documents from Customer , Customer Relationship Management-->Collateral
Collateral Value , Customer Relationship Management-->Credit Management|Get Pricing and Conditions , Cred
Facilties Risk Model , Credit Management-->Regulatory Compliance|Conduct Regulatory Compliance Checks , C
Against Fraud Alert Rules Models and Scanners , Customer Relationship Management-->Customer Relationship
Management , Customer Relationship Management-->Session Dialogue|Discuss Conditions with Customer , Cu
Relationship Management|Verify Requested Changes , Customer Relationship Management-->Credit Facility|Pr
Facility|Determine Position in Customer Credit Facility Hierarchy , Credit Facility-->Credit Facility|Pre-Approve
Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-
Populate Legal Documents , Customer Relationship Management-->Credit Management|Get Finalised Pricing an
Management-->Collateral Asset Administration|Confirm Collateral Value , Customer Relationship Management-
Committee , Customer Relationship Management-->Customer Relationship Management|Prepare Proposal for C
Management-->Correspondence|Send Proposal to Customer , Customer Relationship Management-->Session D
Get Approval , Customer Relationship Management-->Credit Facility|Open Credit Facility , Credit Facility-->Sal
Agreement , Credit Facility-->Correspondence|Get Customer Signature , Credit Facility-->Document Library|Fi
>Credit Facility|Authorise Credit Facility , Credit Facility-->Credit Facility|Attach Credit Facility in Credit Facility
Create Payment Order for Fees and Charges , Credit Facility-->Guideline Compliance|Verify Correct Execution o
Relationship Management-->Product Directory|Get List of Required Documents , Customer Relationship Manag
Confirm Request Is within Customer Credit Limit , Customer Offer-->Customer Products and Services|Get All P
>Party Lifecycle Management|Verify Completion of Customer Updates
Customer Workbench-->eBranch Operations|Handle Service Request from Bank Party , eBranch Operations-->
Contact Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Ba
>Customer Workbench|Get Requested Service from Bank Party , Session Dialogue-->Servicing Order|Record B
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of B2B Direct Debit Mandate from Creditor Bank , Servicin
B2B Direct Debit Mandate on Debtors Account , Corporate Current Account-->Correspondence|Inform Custome
Confirm Registration of B2B Direct Debit Mandate to Creditor Bank , Corporate Current Account-->Corporate C
Mandate

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Core SEPA Dir
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Corporate Current Accou
Servicing Order-->Customer Workbench|Get Details of Direct Debit Mandate , Servicing Order-->Regulatory C
Order-->Corporate Current Account|Initiate Direct Debit Service for This Mandate , Corporate Current Account
Mandate Record , Direct Debit Mandate-->Document Library|File Direct Debit Mandate Instruction , Servicing O
Registration of Direct Debit Mandate to Customer , Session Dialogue-->Customer Products and Services|Get Al
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Handle Request to Us
Customer Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle
Customer Offer-->Product Directory|Get Standard Conditions for Direct Debits Service , Customer Offer-->Cus
Direct Debit Service and Get Selected , Customer Offer-->Corporate Current Account|Open Direct Debits Servi
Directory|Get Operational Details , Corporate Current Account-->Information Provider Operation|Get Creditor I
Product Agreement|Create Sales Product Agreement , Corporate Current Account-->Customer Workbench|Sho
Approval , Corporate Current Account-->Payment Order|Create Payment Order for Fees and Charges , Corpora
Services|Add Direct Debits Service to Customer Services , Corporate Current Account-->Corporate Current Acc
Current Account-->Corporate Current Account|Authorise Direct Debits Service , Customer Offer-->Customer W
Service to Customer , Customer Offer-->Customer Products and Services|Get Corporate Current Accounts of T
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Instruction on
Creditor Bank , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->
Customer , Servicing Order-->Corporate Current Account|Get Details of Direct Debit Services , Servicing Order
Direct Debits Service to Be Terminated , Corporate Current Account-->Sales Product Agreement|Update Sales
Account-->Direct Debit Mandate|Cancel Direct Debit Mandates for Direct Debits Service Agreement , Corporate
Payment Order for Fees and Charges , Servicing Order-->Customer Workbench|Confirm Termination of B2B Di
>Corporate Current Account|Terminate B2B Direct Debit Service , Direct Debit Mandate-->Correspondence|Inf
Account-->Corporate Current Account|Authorise Cancellation of Direct Debits Service , Corporate Current Acco
Direct Debits Service from Corporate Current Account , Corporate Current Account-->Customer Products and S
Customer Services
Session Dialogue-->Servicing Order|Record Instruction on Terminating B2B Direct Debits Service – Creditor Ba
Management|Verify Corporate Customer , Servicing Order-->Corporate Current Account|Terminate B2B Direct
>Sales Product Agreement|Update Sales Product Agreement , Corporate Current Account-->Direct Debit Mand
Debits Service Agreement , Direct Debit Mandate-->Correspondence|Inform Debtor Banks , Corporate Current
Order for Fees and Charges , Corporate Current Account-->Correspondence|Inform Customer , Servicing Orde
Direct Debit Services , Corporate Current Account-->Corporate Current Account|Authorise Cancellation of Direc
>Corporate Current Account|Remove Direct Debits service from Corporate Current Account , Corporate Curren
Remove Direct Debits Service from Customer Services

Session Dialogue-->Customer Offer|Handle Request to Use Direct Debits as Payment Instrument , Customer O
Corporate Customer , Customer Offer-->Product Directory|Get Standard Conditions for Direct Debits Service ,
Account and Agree on Conditions , Customer Offer-->Corporate Current Account|Open Direct Debits Service , C
Get Operational Details , Corporate Current Account-->Correspondence|Get Creditor Identifier , Corporate Cur
Create Sales Product Agreement , Corporate Current Account-->Correspondence|Get Customer signatures , Co
File Sales Product Agreement , Corporate Current Account-->Payment Order|Create Payment Order for Fees an
>Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Set Up Direct D
>Corporate Current Account|Authorise Direct Debits Service , Customer Offer-->Customer Products and Servic
Customer , Corporate Current Account-->Customer Products and Services|Add Direct Debits Service to Custom
Correspondence-->Corporate Current Account|Process B2B Direct Debit Mandate Notice from Creditor Bank - D
>Party Lifecycle Management|Verify Corporate Customer , Corporate Current Account-->Correspondence|Get
Account-->Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Accep
Corporate Current Account
Session Dialogue-->Party Lifecycle Management|Execute Customer Onboarding , Party Lifecycle Management--
Customer Data , Party Lifecycle Management-->Party Reference Data Directory|Activate Party , Party Lifecycle
Get Location Data for Verification , Party Lifecycle Management-->Regulatory Compliance|Evaluate Regulatory
>Document Library|Verify Validity of Submitted Documents , Party Lifecycle Management-->Correspondence|G
Lifecycle Management-->Issued Device Administration|Issue Customer Passwords and Tokens , Party Lifecycle
Customer Agreement

Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler

>Point of Service|Initiate Servicing Session , Point of Service-->Session Dialogue|Initiate Assisted Servicing Se
Agreement|Initiate Product Broker Agreement , Session Dialogue-->Issued Device Administration|Record Clien
Session Dialogue-->Customer Event History|Update Customer Event History , Session Dialogue-->Point of Ser
Root Cause Analysis , Point of Service-->Servicing Event History|Record servicing event , Session Dialogue-->C
Security and Analysis , Contact Handler-->Channel Activity History|Update Channel Activity History , Session D
Session , Session Dialogue-->Session Dialogue|Complete Servicing Session , Session Dialogue-->Customer Ev
Session Dialogue-->Point of Service|Get Servicing Activity for Performance and Root Cause Analysis , Session D
Activity for Security and Analysis
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
>Party Authentication|Authenticate Customer , Contact Handler-->Point of Service|Initiate Servicing Session ,
Assisted Servicing Session , Session Dialogue-->Issued Device Administration|Issue Access Grant
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
>Point of Service|Initiate Servicing Session , Point of Service-->Session Dialogue|Initiate Assisted Servicing Se
Administration|Check Access Grant , Session Dialogue-->Issued Device Administration|Check Client Authentica
>Product Broker Agreement|Get Client Authentication Token , Session Dialogue-->Customer Product And Serv
Entitlement , Session Dialogue-->Issued Device Administration|Provide User Access Token
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
Handler-->Customer Workbench|Get Customer Details , Contact Handler-->Party Reference Data Directory|Re
>Customer Workbench|Get Customer Password and Device ID , Contact Handler-->Party Authentication|Verify
Authentication-->Issued Device Administration|Get Customer Password and Device ID
Contact Handler-->Channel Activity History|Get Recent Customer Activity , Contact Handler-->Issued Device A
Contact Handler-->Point of Service|Initiate Automated TPP Service , Point of Service-->Session Dialogue|Hand
>Contact Handler|Complete Contact Setup , Contact Handler-->Contact Handler|Allocate Automated Servicing

Session Dialogue-->Customer Workbench|Get Customer Request , Session Dialogue-->Transaction Authorizati

Dialogue-->Customer Workbench|Get Additional Authentication Details , Session Dialogue-->Contact Handler|P
Sessions , Contact Handler-->Party Authentication|Verify Additional Authentication Details , Party Authenticatio
Additional Authentication Requirements , Session Dialogue-->Transaction Authorization|Request Transaction A
Workbench|Get Payment Order Details , Session Dialogue-->Payment Initiation|Initiate Payment Order , Sessi
Servicing Session , Contact Handler-->Contact Handler|Increase Authenticated Level , Session Dialogue-->Ses

Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler

Handler-->Customer Workbench|Get Customer Details , Contact Handler-->Party Authentication|Authenticate
Device Administration|Get Customer Password and Device ID , Contact Handler-->Channel Activity History|Get
>Point of Service|Get Confirmation of Bot or Human , Contact Handler-->Contact Handler|Handle Out of Patter
eBranch Operations-->Contact Handler|Start Contact Session , Contact Handler-->Point of Service|Initiate Ser
Dialogue|Handle Customer Contact , Session Dialogue-->Customer Workbench|Get Requested Service from Cu
Authorization|Request Transaction Authorisation , Session Dialogue-->Current Account|Get Available Balance ,
Show Available Balance , Session Dialogue-->Session Dialogue|Complete Servicing Session
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
Handler-->Party Reference Data Directory|Get TPP Details , Contact Handler-->Party Authentication|Verify Pas
>Issued Device Administration|Get Customer Password and Device ID , Contact Handler-->Contact Handler|Co
Channel Activity Analysis-->Customer Behavior Models|Get recent Customer Activity , Channel Activity Analysi
Channel Activity , Channel Activity Analysis-->Channel Activity History|Flag User/TPP as Out of Pattern , Chann
Analyse Channel Activity , Channel Activity Analysis-->Channel Activity Analysis|Analyse History
Consumer Loan-->Customer Billing|Set Invoice to Overdue , Consumer Loan-->Open Item Management|Initiat
Management-->Customer Billing|Retrieve Customer Invoice History , Open Item Management-->Delinquent Ac
Delinquent Account Handling-->Document Library|Classify and File Documents , Delinquent Account Handling--
Customer , Consumer Loan-->Consumer Loan|Signal Missed Invoice Payment , Open Item Management-->Ope
Processing
Customer Offer-->Credit Management|Add Asset to Credit View , Customer Offer-->Financial Accounting|Upda
Loan|Initiate Setup , Customer Offer-->Customer Offer|Continue Offer Processing , Customer Offer-->Custome
Status
Session Dialogue-->Customer Offer|Initiate Consumer Loan Origination , Customer Offer-->Party Lifecycle Man
Offer-->Lead/Opportunity Management|Retrieve Lead or Opportunity Details , Customer Offer-->Product Direc
Customer Offer-->Party Reference Data Directory|Retrieve Customer Information , Customer Offer-->Custome
Agreement , Customer Offer-->Customer Product And Service Eligibility|Verify Product Eligibility , Customer Of
Applicable Precedents , Customer Offer-->Customer Offer|Continue Offer Processing
Point of Service-->Session Dialogue|Handle TPP Servicing Dialogue , Session Dialogue-->Customer Workbench
>Transaction Authorization|Request Transaction Authorisation , Session Dialogue-->Payment Order|Initiate Pa
Order|TBD , Payment Order-->Customer Agreement|Get customer agreement terms And conditions , Payment
compliance check , Payment Order-->Payment Execution|TBD

Issued Device Tracking-->Issued Device Administration|Update Issued Device Status , Issued Device Tracking-
Stolen Device/Token
Customer Offer-->Product Directory|Get List of Required Documents , Customer Offer-->Document Library|Ge
>Correspondence|Send Documents to Customer and Obtain Signature , Customer Offer-->Guideline Complianc
>Regulatory Compliance|Confirm Action Complies with Regulations , Customer Offer-->Customer Offer|Continu

Session Dialogue-->Current Account|Prepare Account Statement , Current Account-->Position Keeping|Get Pos

Session Dialogue-->Customer Workbench|Get Customer Request , Session Dialogue-->Consumer Loan|Execut
Keeping|Get Postings for the Specified Account , Consumer Loan-->Position Keeping|Mark Final Block for Withd
Order|Initiate payment , Consumer Loan-->Document Library|Get Template for Confirmation of Withdrawal , C
Confirmation to Customer , Session Dialogue-->Session Dialogue|Continue Servicing Session
Session Dialogue-->Customer Workbench|Get Details of Customer Request , Session Dialogue-->Consumer Lo
>Position Keeping|Get Postings for the Specified Account , Consumer Loan-->Document Library|Classify and F
>Correspondence|Send Reports to Customer , Session Dialogue-->Session Dialogue|Continue Servicing Sessio
Report
Point of Service-->Session Dialogue|Complete Servicing Dialogue , Session Dialogue-->Customer Workbench|G
>Transaction Authorization|Request Transaction Authorisation , Session Dialogue-->Current Account|Get Avail
Dialogue|Continue Servicing Session

Consumer Loan-->Customer Billing|Create Loan Installment Invoice , Customer Billing-->Correspondence|Sen

Prepare Data for Customer Billing

Session Dialogue-->Current Account|Get Available Balance , Session Dialogue-->Session Dialogue|Continue Se

Dialogue|Continue Servicing Session
Contact Handler-->Contact Routing|Initiate Self Service Session , Contact Routing-->Point of Service|Initiate S
Dialogue|Handle Customer Contact , Session Dialogue-->Party Authentication|Authenticate Customer , Session
Profile , Contact Handler-->Contact Routing|Initiate Assisted Service Session , Contact Routing-->Point of Serv
Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Customer Campaign Execution|Co
Campaign Execution-->Lead/Opportunity Management|Create Opportunity , Session Dialogue-->Customer Eve
Contact Handler-->Channel Activity History|Get Recent Customer Activity , Contact Handler-->Customer Acces
Contact Handler-->Contact Routing|Get Servicing Resource , Contact Handler-->Point of Service|Initiate Servic
Point of Service-->Lead/Opportunity Management|Get Details of Available Opportunity , Point of Service-->Adv
Outbound Connection , Advanced Voice Services Operations-->Contact Handler|Initiate Outbound Phone Conne
Initiate Outbound Contact Session , Point of Service-->Session Dialogue|Handle Customer Contact , Session Di
Customer Access Terms , Session Dialogue-->Customer Offer|Record Request to Open Savings Account , Point
Contact
Advanced Voice Services Operations-->Contact Handler|Handle Failed Self Service Application , Contact Handle
Channel Activity , Contact Handler-->Contact Routing|Reroute Failed Application , Contact Routing-->Point of S
Service-->Session Dialogue|Handle Customer Contact , Point of Service-->Customer Offer|Get Failed Offer Det
Record Request to Open Savings Account , Contact Handler-->Channel Activity History|Record Contact Details
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Products and Services|Get Customer Products , Session Dialogue-->Customer Workbench|Get Requested Serv
>Servicing Order|Handle Request for Customer Reports , Servicing Order-->Servicing Mandate|Retrieve Servic
Position|Retrieve Customer Position , Servicing Order-->Customer Tax Handling|Retrieve Customer Tax Inform
Retrieve Customer Usage and Activities , Servicing Order-->Servicing Order|Compile Report , Servicing Order-
Servicing Order-->Customer Billing|Invoice Customer for Fees and Charges , Customer Billing-->Corresponden
Order-->Payment Order|Create Payment Order for Fees and Charges
Customer Behavior Insights-->Customer Relationship Management|Provide Customer Relationship Activity Sum
Account|Provide Product Activity Report , Customer Behavior Insights-->Customer Event History|Provide Custo
Behavior Insights-->Channel Activity History|Provide Customer Channel and Device Activity Report , Customer
Customer Market Research and Social Network Details , Customer Behavior Insights-->Customer Products and
Service Usage
Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Session Dialogue|Record R
Dialogue-->Customer Profile|Get Customer Status , Session Dialogue-->Customer Relationship Management|H
Relationship Management-->Customer Behavior Insights|Get Behavioural Insights , Customer Relationship Man
Eligibility|Retrieve Products for which Customer Is Eligible , Customer Relationship Management-->Customer R
Product , Customer Relationship Management-->Lead/Opportunity Management|Create Opportunity

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Party Lifecycle Manageme

>Customer Profile|Get Customer Profile Flags , Session Dialogue-->Customer Product And Service Eligibility|Ge
Session Dialogue-->Product Directory|Get Product Details , Session Dialogue-->Customer Offer|Record Reques

Customer Relationship Management-->Customer Relationship Management|Develop Customer Relationship Pla

>Customer Behavior Insights|Provide Customer Behavioural Insights , Customer Relationship Management-->C
Customer Product And Service Eligibility , Customer Relationship Management-->Savings Account|Provide Prod
Relationship Management-->Customer Event History|Provide Customer Activity and Event History , Customer R
Provide Market Research and Social Network Details , Customer Relationship Management-->Customer Relatio
Relationship Development Opportunities , Customer Relationship Management-->Lead/Opportunity Manageme
Relationship Management-->Customer Relationship Management|Update Customer Relationship Plan with Iden
Management-->Customer Products and Services|Provide Customer Product and Service Usage
Customer Relationship Management-->Customer Relationship Management|Update Customer Eligibility Profile
>Customer Behavior Insights|Provide Customer Behavioural Insights , Customer Relationship Management-->C
Customer Product And Service Eligibility , Customer Relationship Management-->Savings Account|Provide Prod
Relationship Management-->Product Matching|Match Products to Different Customer Scenarios , Customer Rel
Match Product Details to Different Customer Scenarios , Customer Relationship Management-->Customer Prod
Product And Service Eligibility , Customer Product And Service Eligibility-->Customer Product And Service Eligib
Customer Relationship Management-->Lead/Opportunity Management|Capture New Leads and Opportunities ,
>Customer Relationship Management|Update Customer Relationship Plan , Customer Relationship Managemen
Customer Products and Service Usage
Customer Campaign Management-->Customer Campaign Execution|Initiate Internal Campaign , Customer Cam
Execution|Select Suitable Campaign , Customer Campaign Execution-->Customer Campaign Design|Get Custo
Execution-->Customer Relationship Management|Obtain Target Customers and Profiles , Customer Campaign E
Shortlist Opportunities , Customer Campaign Execution-->Lead/Opportunity Management|Record New Opportu
>Customer Profile|Update Customer Indicator
Business Development-->Customer Behavior Models|Assess Customer Behaviour Model Performance , Custom
Management|Get Use and Impact of Models Data , Customer Behavior Models-->Customer Offer|Get Use and I
Models-->Savings Account|Get Use and Impact of Models Data , Customer Behavior Models-->Customer Behav
Data , Customer Behavior Models-->Customer Event History|Get Use and Impact of Models Data , Business De
Assessment

Prospect Campaign Management-->Prospect Campaign Execution|Initiate External Campaign , Prospect Campa

Select Suitable Campaign , Prospect Campaign Execution-->Prospect Campaign Design|Get Prospect Campaign
>Market Analysis|Get List of Prospects , Market Analysis-->Market Research|Get Details of Prospects , Prospec
Execution|Prepare Mailshot , Prospect Campaign Execution-->Correspondence|Send Messages and Capture Re
Lifecycle Management|Record New Prospects , Prospect Campaign Execution-->Prospect Campaign Design|Upd

Business Development-->Business Development|Initiate Product Performance Review , Business Development-

Goals and Profitability , Business Development-->Product Portfolio|Perform Product Profitability Performance A
Account|Get Product Activity Report , Business Development-->Market Analysis|Perform Market Analysis for Se
Research|Get Product Performance Data , Business Development-->Business Development|Review Product Por
Business Development-->Business Development|Initiate Segment Performance Review , Business Developmen
Performance by Customer and Product , Business Development-->Customer Portfolio|Get Customer Performan
Analysis|Conduct Comparative Market Analysis , Market Analysis-->Market Research|Get Customer Market Dat
Customer Survey Data , Business Development-->Business Development|Analyse Customer Segment Performa

Business Development-->Business Development|Initiate External Campaign Development , Business Developm

Performance by Customer and Product , Business Development-->Market Analysis|Conduct Comparative Marke
Research|Get competitor Campaign Data , Business Development-->Prospect Campaign Management|Develop
Management-->Prospect Campaign Design|Design Prospect Campaign Enhancements , Prospect Campaign Des
Competitor Campaign Data , Business Development-->Business Development|Assess Prospect Campaign Enha
Business Development-->Business Development|Initiate Internal Campaign Portfolio Performance Review , Bus
Segment Performance by Customer and Product , Business Development-->Customer Campaign Management|
Business Development-->Customer Campaign Design|Get Customer Campaign Version Data , Business Develo
Market Analysis , Market Analysis-->Market Research|Get Competitor Campaign Data , Business Development-
Campaign Portfolio Performance
Business Development-->Business Development|Initiate External Campaign Portfolio Performance Review , Bu
Segment Performance by Customer and Product , Business Development-->Prospect Campaign Management|G
Development-->Prospect Campaign Design|Get Prospect Campaign Version Data , Business Development-->M
Analysis , Market Analysis-->Market Research|Get Competitor Campaign Data , Business Development-->Busin
Portfolio Performance
Business Development-->Business Development|Initiate Internal Campaign Development , Business Developm
Performance by Customer and Product , Business Development-->Market Analysis|Conduct Comparative Marke
Research|Get Competitor Campaign Data , Business Development-->Customer Campaign Management|Develo
Campaign Management-->Customer Campaign Design|Design Customer Campaign Enhancements , Customer
Detailed Competitor Campaign Data , Business Development-->Business Development|Assess Internal Campai
Business Development-->Business Development|Initiate Development of Advertising Campaign , Business Dev
Performance by Customer and Product , Business Development-->Market Analysis|Conduct Comparative Marke
Research|Get Competitor Performance Data , Business Development-->Advertising|Develop Advertising Campa
Get Detailed Market Data , Business Development-->Business Development|Review Advertising Campaign
Servicing Activity Analysis-->Servicing Event History|Get Servicing History Report , Servicing Activity Analysis-
Activity for Recurring Issues , Servicing Activity Analysis-->Product Design|Retrieve Product Servicing Guidelin
Manual|Update Procedural Guidelines

Business Development-->Business Development|Review Competitive Performance , Business Development-->

by Customer and Product Segment , Business Development-->Market Analysis|Analyse Competitor Performanc
Performance of Selected Competitors , Competitor Analysis-->Market Research|Obtain Competitor Market Data
Development|Compare Internal and Competitor Performance , Business Development-->Advertising|Initiate Ad
Point of Service-->Session Dialogue|Handle Customer Contact , Servicing Order-->Current Account|Get Transa
Case|Raise Customer Case , Servicing Order-->Current Account|Reverse Disputed Transaction , Session Dialog
Complaint , Servicing Order-->Servicing Order|Analyse Disputed Transaction

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Customer Case|Handle Cu

Account|Get Details of Charge Transactions for This Account , Customer Case-->Customer Case|Determine Acc
Case-->Payment Order|Create Corrective Payment Transaction , Customer Case-->Customer Case|Finalise Cu
Sales Planning-->Product Directory|Get Information on Sales Products Available for Launch , Sales Planning-->
Launch , Product Deployment-->Product Quality Assurance|Perform Product Test of New Sales Product , Produ
Product , Product Deployment-->Product Inventory Item Management|Provide Product Material Distribution , P
Inventory Distribution|Retrieve Product Material Distribution , Product Deployment-->Product Training|Provide
>Product Directory|Set Sales Product Status to Launched , Sales Planning-->Sales Planning|Plan Sales Product
Determine Sales Product Validity , Sales Product-->Sales Product|Determine Sales Product Version , Product D
Sales Product Launch
Product Portfolio-->Product Design|Create New Sales Product - Bundle , Product Design-->Product Directory|R
>Product Directory|Retrieve Details of Sales Product , Product Design-->Product Directory|Retrieve Pricing Pro
Check References , Product Design-->Regulatory Compliance|Check Regulatory Compliance , Product Design--
Rights , Product Design-->Product Inventory Item Management|Define Onboarding Channels , Product Design-
Automated Functionality , Product Design-->Product Directory|Register Sales Product - Bundle , Product Design
Constraints , Product Design-->Product Design|Define Contractual Terms , Product Design-->Product Design|S
Design-->Financial Accounting|Update GL Accounts and Reporting Codes

Product Portfolio-->Product Design|Create New Sales Product Single , Product Design-->Product Directory|Retr
Design-->Product Directory|Retrieve Pricing Product , Product Design-->Product Directory|Check References ,
Check Regulatory Compliance , Product Design-->Intellectual Property Portfolio|Check IP Rights , Product Desi
Define Onboarding Channels , Product Design-->System Development|Develop Required Automated Functiona
Register Sales Product , Product Design-->Product Design|Set Feature Values and Constraints , Product Design
Product Design-->Product Design|Set Condition Values and Constraints , Product Design-->Financial Accountin
Product Portfolio-->Product Design|Create New Product , Product Design-->Product Directory|Retrieve Related
Directory|Retrieve Related Existing Components , Product Design-->Product Directory|Retrieve Related Existin
Get Details of Products Currently Under Design , Product Design-->Product Design|Set Up New Product , Produ
Components , Product Design-->Product Design|Create New Functions , Product Design-->Product Directory|R
>Product Design|Create New Features , Product Design-->System Development|Develop Required Automated
Directory|Register New Product , Product Design-->Product Deployment|Deploy Product , Product Design-->Fin
Reporting Codes
Product Portfolio-->Sales Product|Phase Out Sales Product Current Account , Sales Product-->Product Director
Sales Product-->Product Directory|Update Product Directory , Sales Product-->Current Account|Get Instances
Product-->Product Directory|Update Product Directory , Sales Product-->Sales Product|Set Product Status to P
Terminate Sales Product

Product Portfolio-->Product Design|Record Change to Operational Product , Product Design-->Product Director

Product , Product Design-->Product Directory|Record Product Changes , Product Design-->Current Account|Up
>Sales Product Agreement|Update Sales Product Agreement , Product Design-->Product Design|Validate Chan
Features , Product Design-->Current Account|Get Details of Operational Product Instance , Product Design-->P
Product Design-->Correspondence|Inform Customer , Product Design-->Product Design|Approve Planned Chan
>Product Design|Approve Planned Changes on Sales Product Agreement Level , Product Design-->Sales Produ
Agreement , Product Design-->Financial Accounting|Update GL Accounts and Reporting Codes

Session Dialogue-->Customer Offer|Handle Request for New Credit Card , Customer Offer-->Party Reference D
Customer Offer-->Customer Credit Rating|Retrieve Credit Assessment , Customer Offer-->Customer Product A
, Customer Offer-->Product Directory|Get Standard Conditions , Customer Offer-->Customer Agreement|Get C
>Document Services|Check Correctness of Supporting Documents , Customer Offer-->Credit Card|Initiate Cre
Administration|Provide Card as Access Token , Credit Card-->Credit Card|Determine Card Terms and Condition
Dialogue|Get Customer Consent of Terms and Disclosures , Credit Card-->Sales Product Agreement|Create Sa
Administration-->Issued Device Administration|Assign Card Number , Issued Device Administration-->Issued D
Device Administration-->Issued Device Administration|Personalise Card , Issued Device Administration-->Issue
Issued Device Administration-->Correspondence|Dispatch Welcome Pack , Issued Device Administration-->Cor
Administration-->Issued Device Tracking|Record Card Delivery Status , Customer Offer-->Product Directory|G
>Payment Order|Create Payment Order for Joining and Annual Fee , Customer Offer-->Product Directory|Get C
Application , Credit Card-->Financial Accounting|Update GL Accounts , Credit Card-->Credit Card Position Keep

Session Dialogue-->Party Lifecycle Management|Include New Prospect , Party Lifecycle Management-->Party R

Existing Prospects and Customers , Party Lifecycle Management-->Session Dialogue|Obtain Additional Informa
Management-->Party Reference Data Directory|Update Prospect Details , Party Lifecycle Management-->Docum
Lifecycle Management-->Party Lifecycle Management|Verify Sales Actions , Party Lifecycle Management-->Cus
Lifecycle Management-->Party Lifecycle Management|Deduplicate Prospects , Party Lifecycle Management-->P
Completeness of Information and Documents , Session Dialogue-->Customer Offer|Handle Request for New Cr

Credit Card-->Issued Device Administration|Retrieve Card , Credit Card-->Credit Card|Decide on Renewal , Cr

Renewal Card , Issued Device Administration-->Issued Device Administration|Update Card Expiration Date , Is
Administration|Assign Access Token ID , Issued Device Administration-->Issued Device Administration|Persona
Administration-->Issued Device Tracking|Record Issued Device for Tracking , Issued Device Administration-->
Card-->Customer Credit Rating|Get Delinquency Status , Credit Card-->Issued Device Administration|Retrieve
Session Dialogue-->Servicing Order|Handle Request to Replace Card , Servicing Order-->Credit Card|Replace
Administration|Retrieve Card Details , Credit Card-->Credit Card|Check Validity of Early Replacement , Credit C
New Access Token , Issued Device Administration-->Issued Device Administration|Update Issue and Expiry Da
Device Administration|Assign Access Token ID , Issued Device Administration-->Issued Device Administration|
Administration-->Issued Device Administration|Personalise Physical Device , Issued Device Administration-->Is
Tracking , Issued Device Administration-->Correspondence|Dispatch Card Replacement Pack , Credit Card-->C
Session Dialogue-->Servicing Order|Handle Request for Card Activation , Servicing Order-->Credit Card|Activa
Administration|Retrieve Card Details , Credit Card-->Issued Device Administration|Activate Card , Issued Devic
Update Card Status
Session Dialogue-->Servicing Order|Record Request to Block Card , Servicing Order-->Credit Card|Block Card
Retrieve Card Details , Credit Card-->Issued Device Administration|Block Card

Credit Card-->Customer Behavior Models|Retrieve Card Probability of Default Model , Credit Card-->Delinquen
Review Actions , Delinquent Account Handling-->Correspondence|Initiate Dunning Cycle , Delinquent Account H
Cards , Credit Card-->Issued Device Administration|Put Temporary Block , Delinquent Account Handling-->Cre
>Credit Card|Initiate Delinquency Review , Credit Card-->Credit Card|Retrieve Billing Schedule , Credit Card--
Delinquent Account Handling-->Delinquent Account Handling|Determine Delinquency Review Actions , Delinque
Rating|Update Customer Credit Rating , Delinquent Account Handling-->Delinquent Account Handling|Perform
>Credit Card|Update Interest Rates , Delinquent Account Handling-->Credit Card|Transfer to Collection

Delinquent Account Handling-->Credit Card|Transfer to Collection , Credit Card-->Issued Device Tracking|Put P

Collections|Set Up Collection Case , Card Collections-->Correspondence|Send Collection Request and Wait for R
Probability of Default , Credit Card-->Credit Card|Cancel Card Account , Credit Card-->Credit Card|Get List of A
Tracking|Put Blocks on Additional Cards , Card Collections-->Card Collections|Determine Collection Strategy , C
Collection Location , Card Collections-->Card Collections|Record Action and Result , Card Collections-->Card Co

Credit Card-->Credit Card Position Keeping|Get Installment Transactions since Latest Billing , Credit Card-->Cr
Bookings on Card Account , Credit Card-->Credit Card Position Keeping|Debit Card Account for Interest and De
Position Keeping|Credit Intermediate Account for Interest and Delinquency Fees , Credit Card-->Credit Card Po
Billed , Credit Card-->Financial Accounting|Updatre GL Accounts for Instalments since Latest Billing , Credit Ca
Statements , Customer Billing-->Correspondence|Produce and Send Statements , Customer Billing-->Documen
>Credit Card|Retrieve Billing Schedule , Credit Card-->Credit Card|Retrieve Accounts to Be Billed , Credit Card
Delinquency Fees , Credit Card-->Credit Card|Update Billed Balances and Payment Due , Credit Card-->Credit
Card-->Credit Card|Roll Balance Ageing Buckets by 30 Days , Credit Card-->Credit Card|Perform Integrity Che
Card-->Credit Card|Generate Billing Messages , Credit Card-->Financial Accounting|Update GL Accounts for In
Session Dialogue-->Servicing Order|Handle Request for Payment by Direct Debit , Servicing Order-->Credit Ca
Card-->Direct Debit Mandate|Create Direct Debit Mandate Record

Card Collections-->Credit Card|Get Outstanding Balance and Payment Information , Card Collections-->Corres
, Card Collections-->Credit Card|Record Receipt of Payment , Card Collections-->Correspondence|Transfer Cla
Collections-->Credit Card|Write-off Outstanding Balance , Card Collections-->Card Collections|Start Review of
>Card Collections|Evaluate Broken Promise to Pay , Card Collections-->Card Collections|Negotiate Payment Te
Collections|Evaluate Promise to Pay and Payment Terms , Card Collections-->Card Collections|Reassess Collec
Collections|Assess Acount for Write Off , Credit Card-->Credit Card Transaction|Create Transaction for Write O
Transaction Execution|Execute Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping
, Credit Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Card Account , C
Accounts for Write Off , Credit Card-->Account Recovery|Transfer Claim , Credit Card-->Credit Card Position K
Credit Card-->Credit Card|Process Direct Debit Payments , Credit Card-->Credit Card|Select Accounts due for
Payment Amounts , Credit Card-->Direct Debit|Process Request for Internal Direct Debits , Credit Card-->Dire
Debits
Card Clearing-->Credit Card|Process Transaction Booking , Credit Card-->Issued Device Administration|Retriev
Card Transaction|Book Card Transaction , Credit Card Transaction-->Credit Card Transaction Execution|Execut
Execution-->Credit Card Position Keeping|Record Debit Booking for Credit Card Account , Credit Card Transact
Record Credit Booking for Intermediate Account , Credit Card Position Keeping-->Internal Bank Account|Autho
Keeping-->Credit Card|Authorise Debit Booking , Credit Card-->Credit Card|Update Card Account Balance , Cr
Accounts for Credit Card Transaction Booking
Card Clearing-->Card Case|Initiate Chargeback Case , Card Case-->Merchant Acquiring Facility|Retrieve Merch
>Correspondence|Send Request for Charge Support to Merchant and Wait for Response , Card Case-->Docum
Documents , Card Case-->Card Case|Validate Merchant and Charge Details , Card Case-->Card Case|Determin
Gateway-->Card Clearing|Retrieve Information about Card Transaction , Card Case-->Card Network Participan
Case-->Card Network Participant Facility|Get Acquirer Institution Policies , Card Case-->Financial Gateway|Sen
Card Transaction|Retrieve Card Transactions

Card Clearing-->Card Case|Initiate Chargeback , Card Case-->Correspondence|Inform Merchant of Chargebac

Information Response , Card Case-->Card Case|Analyse and Close Card Chargeback Case , Financial Gateway-
Case-->Card Network Participant Facility|Get Card Case Policies , Card Case-->Financial Gateway|Send Respon
Create Payment Order to Charge Merchant Account , Payment Order-->Payment Execution|Execute Payment O
Record Debit Booking for Merchant Acquiring Facility , Payment Execution-->Position Keeping|Record Credit Bo
Card Clearing-->Financial Accounting|Update GL Accounts for Card Network Totals , Card Clearing-->Card Clea
>Merchant Acquiring Facility|Retrieve Merchant Characteristics and Terms and Conditions , Card Clearing-->Ca
Matching , Card Clearing-->Card Clearing|Perform Edits Validation and Enrichment , Card Clearing-->Fraud Eva
Clearing-->Card Clearing|Perform Interchange Qualification and Calculate Interchange Fees , Card Clearing-->
Card Clearing-->Financial Gateway|Request Clearing of Transactions via Card Network , Card Clearing-->Credi
Card Clearing-->Payment Order|Create Payment Order for Merchant Total

Financial Gateway-->Card Financial Settlement|Process Settlement Advice from Network , Card Financial Settle
Summaries for Today , Card Financial Settlement-->Card Financial Settlement|Reconcile with Settlement Advic
Settlement|Await Settlement Window , Card Financial Settlement-->Payment Order|Create Payment Order for

Card Clearing-->Card Authorization|Perform Authorisation Matching , Card Clearing-->Fraud Evaluation|Perform

Model|Retrieve Fraud Model , Card Clearing-->Financial Accounting|Update GL Accounts for Cards Settlement T
Accounting|Update GL Accounts for Card Network Settlement Transactions , Card Clearing-->Card Case|Updat
Clearing-->Card Case|Retrieve Chargeback Related Messages , Financial Gateway-->Card Clearing|Request Cle
Clearing-->Card Clearing|Validate Transactions and Fees , Card Authorization-->Card Authorization|Do Fuzzy M
Authorization-->Card Authorization|Update Pending Transaction Totals , Card Clearing-->Card Clearing|Evalua
Clearing-->Product Directory|Get Details of Fees , Card Clearing-->Financial Gateway|Send Messages to Card
Card Clearing-->Credit Card Transaction|Update Card Transactions for Consolidation and Distribution , Card Au
Transaction Details , Fraud Evaluation-->Fraud Evaluation|Evaluate Fraud Rules and Scanners , Card Clearing-
Settlement Transactions for Consolidation and Distribution , Card Clearing-->Credit Card Transaction|Update C
Consolidation and Distribution , Card Clearing-->Credit Card Transaction|Create Transaction Bookings , Credit
Execution|Execute Card Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping|Record
Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Intermediate Account , C
Balancing and Reconcilliation

Financial Gateway-->Card Financial Settlement|Process Settlement Advice from Network , Card Financial Settle
Summaries for Today , Card Financial Settlement-->Card Financial Settlement|Reconcile with Settlement Advic
Settlement|Await Settlement Window , Card Financial Settlement-->Payment Order|Create Payment Order for
Session Dialogue-->Customer Case|Initiate Chargeback Transaction , Customer Case-->Card Case|Initiate Car
Card|Retrieve Charge Details - Billed and Unbilled , Card Case-->Card Clearing|Retrieve Information about Car
Determine if Chargeback Process Is to Be Initiated , Card Case-->Card Case|Analyse Request for Information R
Response to Customer and Request Artefact , Card Case-->Card Clearing|Initiate Chargeback , Card Case-->C
Policies , Card Case-->Card Network Participant Facility|Get Card Network Policies , Card Clearing-->Financial
Acquirer , Card Clearing-->Financial Gateway|Send Request for Chargeback to Acquirer , Card Case-->Credit C

Card Clearing-->Card Network Participant Facility|Retrieve Participant Characteristics and Terms , Card Clearin
for Issuers Settlement Transactions , Card Clearing-->Financial Accounting|Update GL Accounts for Acquirers S
>Card Clearing|Process Clearing of Transactions via Network , Card Clearing-->Card Clearing|Validate Intercha
Clearing-->Card Clearing|Calculate FX and LCY Equivalents , Card Clearing-->Product Directory|Get Details of
Request Clearing of Transactions from Issuer , Card Clearing-->Corporate Treasury|Get CCY Exchange Rates ,
Update Transactions for Consolidation and Distridbution , Card Clearing-->Credit Card Transaction|Update Tran

Card Transaction Switch-->Card Authorization|Evaluate Card Use Authorisation , Card Authorization-->Credit C

Authorization-->Issued Device Tracking|Request Card Device Authentication , Card Authorization-->Party Auth
Authentication , Card Authorization-->Credit Card|Retrieve Credit Limit , Credit Card-->Customer Behavior Ins
Charge Card , Credit Card-->Customer Access Entitlement|Retrieve Usage Limits , Card Authorization-->Custo
Spend Analysis , Card Authorization-->Fraud Evaluation|Evaluate Fraud Alert Rules, Models and Scanners , Cre
Card Details , Credit Card-->Credit Card|Compute Available Limit , Card Authorization-->Card Authorization|Co
>Credit Card Transaction|Retrieve Transaction , Card Authorization-->Credit Card Transaction|Authorise Trans
Keeping|Retrieve Unbilled Transactions , Card Authorization-->Credit Card Position Keeping|Get Pending Autho

Session Dialogue-->Card Terminal Operation|Initiate POS Transaction Authorisation/Capture , Card Terminal O

Retrieve Terminal Characteristics , Card Terminal Operation-->Merchant Acquiring Facility|Retrieve Merchant C
Evaluation|Evaluate Merchant Fraud Risk , Card Terminal Operation-->Card Authorization|Request Authorisatio
Switch|Request Authorisation Routing , Card Terminal Operation-->Card Terminal Operation|Validate Terminal
Operation|Validate Merchant , Card Terminal Operation-->Card Terminal Operation|Validate Request for Trans
Authorization|Validate Response from Card Network , Card Authorization-->Card Authorization|Evaluate Stand
>Card Terminal Operation|Capture Transaction , Card Transaction Switch-->Card Transaction Switch|Request
Terminal Operation-->Credit Card Transaction|Create Transaction Pending for Authorisation
Card Transaction Switch-->Card Network Participant Facility|Retrieve Issuer Information , Card Transaction Sw
Authorisation , Card Transaction Switch-->Card Authorization|Evaluate Card Use Authorisation , Card Transact
Issuer Response , Card Transaction Switch-->Card Transaction Switch|Request Authorisation from Card Netwo

Session Dialogue-->Servicing Order|Record Request for Balance Transfer , Servicing Order-->Customer Credit
Order-->Credit Card|Execute Balance Transfer , Credit Card-->Credit Card|Check if Action Is Allowed , Credit C
Balance , Credit Card-->Credit Card Transaction|Initiate Transaction for Cards Balance Transfer , Credit Card T
Execution|Execute Card Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping|Record
Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Intermediate Account , C
Order for Credit Card Balance Transfer , Credit Card-->Credit Card Position Keeping|Retrieve Bookings for This
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing dialogue , Point of Service-->Session Dialogue|Handle Customer C
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Ac
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Ge
Order-->Current Account|Get Balances and Bookings forSpecified Period , Current Account-->Position Keeping
Order-->Customer Workbench|Show Balance Statement , Session Dialogue-->Customer Workbench|Get Requ
Dialogue-->Payment Initiation|Handle Outgoing Credit Transfer , Payment Initiation-->Transaction Authorizatio
Initiation-->Customer Workbench|Get Credit Transfer Instruction , Payment Initiation-->Payment Initiation|En
>Payment Initiation|Conduct Duplicate Check , Payment Initiation-->Customer Workbench|Get Customer Conf
Initiate Outgoing Credit Transfer , Payment Order-->Regulatory Compliance|Check Beneficiary , Payment Orde
Transaction , Payment Execution-->Position Keeping|Record Debit Booking for Customer Account , Payment Ex
Booking for Correspondent Bank , Payment Order-->Current Account|Get Operational Details for Payment , Se
Services|Get Accoiunts of This Customer , Payment Order-->Financial Gateway|Send Payment Message
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Customer Com
Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Get Details of Customer
Handle Customer Case , Customer Case-->Current Account|Get Details of Charge Transactions for This Acount
Bookings for Specified Type and Period , Customer Case-->Product Directory|Get Product Case Guidelines , Cu
Customer Dispute Thresholds , Customer Case-->Customer Workbench|Confirm Involved Bookings with Custom
History|Get Customer History , Customer Case-->Customer Behavior Insights|Get Propensity to Dispute Trans
Determine Acceptability of Customer Complaint , Customer Case-->Payment Order|Create Corrective Payment
Case|Close Customer Case , Servicing Order-->Customer Workbench|Inform Customer on Case Resolution , Se
Services|Get Accounts of This Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Ad
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Show Accounts and Select Ones to Which Signatory Has to Be Added
Get Details of Selected Accounts , Servicing Order-->Product Directory|Get List of Mandatory Data , Servicing O
New Signatory , Servicing Order-->Party Lifecycle Management|Verify Party , Servicing Order-->Product Direct
Order-->Document Library|Get List of Available Customer Documents , Servicing Order-->Customer Workbenc
Servicing Order-->Document Library|File Customer Documents , Servicing Order-->Corporate Current Account
Corporate Current Account-->Sales Product Agreement|Update Sales Product Agreement , Corporate Current A
New Signatory , Corporate Current Account-->Correspondence|Inform Authorities , Corporate Current Account
Execution of Signatory Addition Process , Servicing Order-->Customer Workbench|Confirm New Signatory , Se
Services|Get Corporate Current Accounts of This Customer , Servicing Order-->Document Services|Verify Corr

Customer Relationship Management-->Customer Relationship Management|Conduct Periodical Customer Analy

>Party Lifecycle Management|Verify Retail Customer , Customer Relationship Management-->Customer Behav
Customer Behavior Insights-->Customer Event History|Retrieve Customer History , Customer Behavior Insight
Customer Relationship Management-->Customer Relationship Management|Prepare Relationship Development
>Session Dialogue|Discuss Profile and Goals with Customer , Customer Relationship Management-->Customer
Eligibility for Additional Products , Customer Relationship Management-->Lead/Opportunity Management|Creat
Management-->Customer Products and Services|Get Current Products
Session Dialogue-->Customer Relationship Management|Handle Request for Power of Attorney , Customer Rela
Management|Verify Identity of Requesting Party , Customer Relationship Management-->Customer Relationshi
Documents , Customer Relationship Management-->Document Services|Verify Validity of Documents , Custom
Management|Verify Retail Customer , Customer Relationship Management-->Party Lifecycle Management|Verif
>Current Account|Add Signatory , Customer Relationship Management-->Deposit Account|Add Signatory , Cus
Signatory , Customer Relationship Management-->Party Reference Data Directory|Record Products for Power o
Management-->Sales Product Agreement|Update Sales Product Agreement , Customer Relationship Manageme
Customer and Signatory , Customer Relationship Management-->Customer Products and Services|Get All Prod
Customer Campaign Management-->Customer Campaign Execution|Authorise New Campaign , Customer Cam
Obtain Campaign Details , Customer Campaign Execution-->Customer Relationship Management|Get Custome
Relationship Management-->Customer Behavior Insights|Retrieve Insights , Customer Campaign Execution-->
for Processing , Customer Campaign Execution-->Customer Profile|Set to Eligible for Campaign

Customer Offer-->Party Lifecycle Management|Verify Retail Customer , Party Lifecycle Management-->Party R

Customer Data , Party Lifecycle Management-->Location Data Management|Get Location Data for Verification ,
Compliance|Perform Regulatory KYC Analysis , Party Lifecycle Management-->Customer Credit Rating|Retrieve
Management-->Party Reference Data Directory|Update Retail Customer Details , Party Lifecycle Management--
Customer Due Diligence Assessment , Party Lifecycle Management-->Party Lifecycle Management|Assess Reta
>Party Lifecycle Management|Issue Customer Number , Party Lifecycle Management-->Party Lifecycle Manage

Customer Offer-->Party Lifecycle Management|Verify Corporate Customer , Party Lifecycle Management-->Par

Customer Details , Party Lifecycle Management-->Customer Credit Rating|Conduct Credit Process of Corporate
Management-->Legal Compliance|Conduct Legal Process of Corporate Customer Onboarding , Party Lifecycle M
Perform Corporate Customer Due Diligence Assessment , Party Lifecycle Management-->Party Reference Data
Party Lifecycle Management-->Party Lifecycle Management|Assess Corporate Customer , Party Lifecycle Manag
Customer Number , Party Lifecycle Management-->Party Lifecycle Management|Determine Need for Assessme
Directory|Retrieve Corporate Customer Details , Party Lifecycle Management-->Legal Entity Directory|Update C
Party Lifecycle Management-->Legal Entity Directory|Retrieve Legal Entity Structure , Party Lifecycle Managem
Legal Entity Data , Party Lifecycle Management-->Legal Entity Directory|Update Legal Entity Structure , Party L
Management|Perform Customer Due Diligence Assessment , Party Lifecycle Management-->Regulatory Compli
Lifecycle Management-->Party Lifecycle Management|Perform 4-Eye Check , Party Lifecycle Management-->Gu
Diligence Assessment , Party Lifecycle Management-->Party Lifecycle Management|Sign Off on Customer Due
Management-->Party Reference Data Directory|Retrieve Reference Data , Party Lifecycle Management-->Party
Data , Party Lifecycle Management-->Party Reference Data Directory|Update Regulatory KYC Data , Party Lifec
Management|Perform other Regulatory Assessments

Party Lifecycle Management-->Regulatory Compliance|Perform Regulatory KYC Analysis , Regulatory Complian

for PEP, Sanction and Adverse Information Checks , Regulatory Compliance-->Correspondence|Obtain Missing
Entity Directory|Get Details of Related Customers , Regulatory Compliance-->Regulatory Compliance|Establish
Compliance-->Regulatory Compliance|Perform KYC Evaluation and Signoff , Regulatory Compliance-->Regulato
Rating , Regulatory Compliance-->Customer Credit Rating|Get Customer Credit Rating , Regulatory Complianc
Exposure , Regulatory Compliance-->Customer Behavior Insights|Get Customer Behavioural Insights
Savings Account-->Party Lifecycle Management|Verify Completion of Customer Updates , Party Lifecycle Manag
Customer Status
Party Lifecycle Management-->Regulatory Compliance|Conduct Markets in Financial Instruments Directive Clas
>Regulatory Compliance|Conduct European Market Infrastructure Regulation Classification , Party Lifecycle Ma
Foreign Account Tax Compliance Act Classification , Party Lifecycle Management-->Party Reference Data Direct
Lifecycle Management-->Party Lifecycle Management|Perform other Regulatory Assessments , Party Lifecycle M
Determine Applicable other Regulatory Assessments , Party Lifecycle Management-->Correspondence|Obtain I
Lifecycle Management-->Party Lifecycle Management|Perform 4-Eye Check , Party Lifecycle Management-->Re
Standard Classification

Customer Offer-->Party Lifecycle Management|Verify Private Banking Customer , Party Lifecycle Management-
Private Banking Customer Details , Party Lifecycle Management-->Party Lifecycle Management|Determine Nee
Management-->Party Lifecycle Management|Assess Private Banking Customer , Party Lifecycle Management-->
Number , Party Lifecycle Management-->Party Lifecycle Management|Perform Private Banking Customer Due D
Management-->Customer Credit Rating|Retrieve Credit Rating Assessment , Party Lifecycle Management-->Le
Private Banking Customer Onboarding , Party Lifecycle Management-->Party Reference Data Directory|Update

Session Dialogue-->Customer Relationship Management|Record Request for Investment Service , Customer Re

Management|Verify Private Banking Customer , Customer Relationship Management-->Customer Position|Get
Management-->Investment Portfolio Management|Get Investments , Customer Relationship Management-->Pr
Customer Relationship Management-->Session Dialogue|Get Customer Requirements , Customer Relationship
Management|Get Applicable Products from Market , Customer Relationship Management-->Market Data Switch
Relationship Management-->Customer Relationship Management|Prepare Customer Advice , Customer Relation
with Customer and Get Approval , Customer Relationship Management-->Investment Portfolio Planning|Update
Management-->Investment Account|Open Investment Account , Investment Account-->Securities Position Kee
Relationship Management-->Current Account|Open Investment Cash Account , Current Account-->Position Kee
Relationship Management-->Customer Products and Services|Get Current Products of This Customer

Session Dialogue-->Customer Relationship Management|Handle Request for Investment Plan , Customer Relat
Management|Verify Retail Customer , Customer Relationship Management-->Party Reference Data Directory|G
Management-->Party Lifecycle Management|Verify Retail Customer , Customer Relationship Management-->Cu
Customer Relationship Management-->Product Expert Sales Support|Provide Investment Expertise , Customer
Portfolio Management|Prepare Investment Plan , Investment Portfolio Management-->Investment Portfolio Pla
Portfolio Planning-->Product Directory|Provide Pricing Details , Investment Portfolio Planning-->Product Expert
Investment Portfolio Planning-->Suitability Checking|Verify Product Suitability , Investment Portfolio Planning--
Compliance , Investment Portfolio Management-->Investment Account|Pre-Open Investment Account , Investm
Pre-Open Investment Cash Account , Customer Relationship Management-->Customer Relationship Manageme
Customer Relationship Management-->Sales Product Agreement|Create Sales Product Agreement , Customer R
Send Investment Plan and Get Customer Signature , Customer Relationship Management-->Guideline Complia
Process , Customer Relationship Management-->Customer Products and Services|Get Current Products of This
Customer Relationship Management-->Session Dialogue|Get Customer Input on Revision of Strategy , Custom
Portfolio Planning|Get Investement Mandate , Customer Relationship Management-->Investment Portfolio Anal
Investment Portfolio Analysis-->Financial Market Analysis|Get Market Forecast , Financial Market Analysis-->Fi
Information , Investment Portfolio Analysis-->Financial Market Research|Provide Market Information , Custome
Dialogue|Agree with Customer on Revised Strategy , Customer Relationship Management-->Investment Portfo
Investment Portfolio Planning-->Investment Portfolio Management|Execute Mandate
Investment Portfolio Management-->Customer Position|Determine Customer Position , Investment Portfolio Ma
Get Customer Risk Profile , Investment Portfolio Management-->Product Matching|Determine Matching Product
Investment Products , Investment Portfolio Management-->Investment Portfolio Management|Determine Need
Management-->Sales Product|Create New Sales Product , Investment Portfolio Management-->Investment Por
Operational Product , Investment Portfolio Management-->Product Design|Create New Product , Investment Po
Present Product to Customer , Investment Portfolio Management-->Customer Products and Services|Get Curre
Customer Relationship Management-->Customer Relationship Management|Conduct Periodical Customer Analy
>Party Lifecycle Management|Verify Private Banking Customer , Customer Relationship Management-->Custom
Qualification , Customer Behavior Insights-->Customer Event History|Retrieve Customer History , Customer Be
Directory|Update Customer Data , Customer Relationship Management-->Customer Product And Service Eligib
Customer Product And Service Eligibility-->Product Matching|Conduct Product Matching , Customer Relationshi
Directory|Update KYC Standing , Customer Relationship Management-->Session Dialogue|Discuss Financial Pro
Relationship Management-->Information Provider Operation|Get Applicable Products from Other Banks , Custo
Relationship Management|Prepare Investment Advice , Customer Relationship Management-->Product Matchin
Customer Relationship Management-->Lead/Opportunity Management|Create Opportunity , Customer Relation
Services|Get Current Products of This Customer

Session Dialogue-->Customer Relationship Management|Handle Request for Investment Product Selection , Cu

Lifecycle Management|Verify Private Banking Customer , Customer Relationship Management-->Product Direct
Relationship Management-->Session Dialogue|Inform Customer on Investment Products and Charges , Custom
Credit Rating|Get Customer Credit Score , Customer Relationship Management-->Customer Position|Determine
Management-->Customer Product And Service Eligibility|Get Products for Which Customer Is Eligible , Custome
Directory|Get Product Terms and Conditions , Customer Relationship Management-->Customer Agreement|Ge
Relationship Management-->Customer Relationship Management|Prepare Offer , Customer Relationship Manag
with Customer , Customer Relationship Management-->Investment Portfolio Planning|Update Investment Plan
Customer Relationship Management-->Session Dialogue|Schedule Performance Review , Customer Relationshi
Directory|Get Customer Data , Customer Relationship Management-->Investment Portfolio Planning|Get Inves
Management-->Investment Portfolio Analysis|Get Forecast Versus Actual Performance , Investment Portfolio A
Data for Specified Period , Investment Account-->Securities Position Keeping|Get Transactions for Specified Pe
Market Analysis|Get Market Forecast , Financial Market Analysis-->Financial Market Research|Provide Market I
>Financial Market Research|Provide Market Information , Customer Relationship Management-->Customer Rel
Report , Customer Relationship Management-->Session Dialogue|Discuss Performance Report and Agree New
Management-->Investment Portfolio Planning|Update Investment Mandate

Asset Securitization-->Corporate Loan|Get Future Cash Flow , Asset Securitization-->Asset Securitization|Crea

Securitization-->Asset Securitization|Finalise Bond Structure , Asset Securitization-->Legal Compliance|Get Ap
>Interbank Relationship Management|Get Banks Eligible for Participating in Distribution , Asset Securitization--
Marketing Material , Asset Securitization-->Correspondence|Distribute Red or Draft Prospectus to Investors , A
Market Securitization , Asset Securitization-->Asset Securitization|Print Black or Final Prospectus , Asset Secur
Buyers on Purchase Agreements , Asset Securitization-->Corporate Loan|Change Loan Status to Securitized , A
Close Transaction , Asset Securitization-->Corporate Loan|Get Future Cash Flow , Asset Securitization-->Asset
Asset Securitization-->Asset Securitization|Finalise Bond Structure , Asset Securitization-->Legal Compliance|G
Securitization-->Interbank Relationship Management|Get Banks Eligible for Participating in Distribution , Asset
Internal Marketing Material , Asset Securitization-->Correspondence|Distribute Preliminary Prospectus to Inves
Securitization|Market Securitization , Asset Securitization-->Asset Securitization|Create Final Prospectus , Asse
Signatures of Buyers on Purchase Agreements , Asset Securitization-->Financial Accounting|Update GL Accoun
Close Transaction , Asset Securitization-->Corporate Loan|Update Loan Status to Sold
Asset Securitization-->Correspondence|Send Presentations to Rating Agencies , Asset Securitization-->Asset S
Securitization-->Document Services|Get Deal Document Templates , Asset Securitization-->Asset Securitizatio
Securitization-->Asset Securitization|Create Offering Documents , Asset Securitization-->Legal Compliance|Per
Securitization-->Correspondence|Obtain Preliminary Securitization Deal Rating Including Subordination Ratings
Get Securitization Credit Risk Model , Asset Securitization-->Market Risk Models|Get Securitizaton Market Risk
Models|Get Liquidity Risk Model , Asset Securitization-->Interbank Relationship Management|Get Applicable Tr
>Corporate Relationship|Identify B Piece Buyers , Asset Securitization-->Syndicate Management|Confirm B Pie
Corporate Treasury-->Asset Securitization|Securitize Loan Portfolio , Asset Securitization-->Asset Securitizatio
Securitization-->Asset Securitization|Determine Preliminary Deal Structure , Asset Securitization-->Credit Risk
Asset Securitization-->Corporate Loan|Get Loan Details , Corporate Loan-->Party Reference Data Directory|Ge
Loan-->Corporate Loan|Get Repayment Details , Corporate Loan-->Collateral Asset Administration|Get Collate
Securitization|Determine Probability of Default , Asset Securitization-->Asset Securitization|Determine Net Pre
Securitization|Create Deal Documents , Asset Securitization-->Asset Securitization|Assign Loans to SPV , Asset
GL Accounts , Asset Securitization-->Asset Securitization|Complete Securitization Deal Approval , Asset Securi
Structure

Correspondence-->Customer Relationship Management|Handle Offer for Servicing Rights , Customer Relations

Management|Verify Corporate Customer , Customer Relationship Management-->Correspondence|Get Servicin
Management-->Product Expert Sales Support|Get Loan Package Servicing Expertise , Customer Relationship M
Verify Corporate Borrower , Customer Relationship Management-->Product Directory|Retrieve Loan Servicing C
Management-->Legal Compliance|Review Pooling and Servicing Agreement with Internal Conditions , Custome
Management|Verify Completion of Customer Registration , Customer Relationship Management-->Corresponde
, Customer Relationship Management-->Correspondence|Send Legal Agreement to Corporate Customer and W
Management-->Sales Product Agreement|Record Pooling and Servicing Agreement , Customer Relationship Ma
Servicing Agreement , Customer Relationship Management-->Corporate Current Account|Open Corporate Curr
Relationship Management-->Corporate Current Account|Open Direct Deposit Account for Investor , Customer R
Open Loan Servicing Account , Corporate Current Account-->Position Keeping|Set Up New Account , Corporate
New Account , Customer Relationship Management-->Financial Accounting|Update GL Accounts
Customer Relationship Management-->Corporate Loan|Open Loan Servicing Account , Corporate Loan-->Corpo
Loan-->Correspondence|Request Loan Details from Originating Bank , Corporate Loan-->Corporate Current Ac
>Corporate Current Account|Open Reserve Account , Corporate Current Account-->Position Keeping|Set Up Ne
>Position Keeping|Set Up New Account , Corporate Loan-->Document Services|Create Payment Instruction an
>Correspondence|Send Documents to Borrower , Corporate Loan-->Position Keeping|Set Up New Loan Servici
Accounting|Update GL Accounts

Mortgage Loan-->Collateral Asset Administration|Record Collateral Insurance Details , Collateral Asset Adminis
Documents , Collateral Asset Administration-->Correspondence|Get Additional Insurance Documents , Collater
Confirmation from Insurer of Bank as Beneficiary , Collateral Asset Administration-->Collateral Asset Administr
Collateral Asset Administration-->Correspondence|Request Insurer to Increase Amount , Collateral Asset Admi
Order to Insurer for Additional Insurance Premium , Collateral Asset Administration-->Payment Order|Create P
Collateral Asset Administration-->Document Library|File Insurance Documents
Mortgage Loan-->Underwriting|Perform Underwriting for Mortgage Loan , Underwriting-->Customer Position|G
>Customer Credit Rating|Get Customer Credit Score , Underwriting-->Collateral Asset Administration|Get Colla
Get Mortgage Lending Risk Model , Underwriting-->Regulatory Compliance|Conduct Regulatory Compliance Ch
Against Fraud Alert Rules, Models and Scanners , Underwriting-->Guideline Compliance|Verify Correct Executio
Underwriting-->Internal Audit|Conduct Underwriting Audit , Underwriting-->Underwriting|Review and Add Con
Conditions , Underwriting-->Underwriting|Decide on Loan Approval , Underwriting-->Underwriting|Conduct Sec
Adjust Offer
Mortgage Loan-->Regulatory Compliance|Verify Regulatory Compliance , Mortgage Loan-->Guideline Complian
Procedure , Mortgage Loan-->Product Directory|Get Operational Details , Mortgage Loan-->Customer Agreeme
Loan-->Position Keeping|Set Up Loan Account , Mortgage Loan-->Collateral Asset Administration|Verify Payme
>Disbursement|Disburse Mortgage Loan , Mortgage Loan-->Information Provider Operation|Register Loan with
Accounting|Update GL Accounts , Mortgage Loan-->Document Library|File Mortgage Loan Dossier , Mortgage L
Agreement , Mortgage Loan-->Correspondence|Get Customer Signature , Mortgage Loan-->Mortgage Loan|Pre
>Collateral Asset Administration|Record Collateral Insurance Details , Mortgage Loan-->Collateral Asset Admin
Loan-->Customer Products and Services|Add Mortgage Loan to Customer Products
Mortgage Loan-->Collateral Asset Administration|Verify Payment of Taxes on Property , Collateral Asset Admin
Payment Details from Owner , Collateral Asset Administration-->Correspondence|Send Request to Pay to Owne
Asset Administration|Monitor Payment , Collateral Asset Administration-->Mortgage Loan|Settle with Disbursem
>Current Account|Put Amount Block on Customer Account , Collateral Asset Administration-->Payment Order|C
Asset Administration-->Payment Order|Create Payment Order for Charging Customer

Mortgage Loan-->Financial Accounting|Assign Accounting Unit to Mortgage Process , Mortgage Loan-->Regulat

Requirements , Collateral Asset Administration-->Information Provider Operation|Get Required Information , M
Customer Data , Mortgage Loan-->Guideline Compliance|Verify Correct Execution of Application Process , Mort
on Status of Application , Mortgage Loan-->Mortgage Loan|Conduct Mortgage Loan Processing , Mortgage Loan
Mortgage Loan-->Underwriting|Perform Underwriting for Mortgage Loan , Mortgage Loan-->Collateral Asset Ad

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Retail Customer , Servicing Order-->Customer Products and Services|Retrieve All Products of This Customer ,
Details of Mortgage Loan to Be Paid Back , Servicing Order-->Session Dialogue|Confirm Early Payback with Cu
Close Mortgage Loan Early , Mortgage Loan-->Product Directory|Get Penalty Interest Rate nd Fee Amounts , M
Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan-->Document Se
Mortgage Loan-->Correspondence|Send Final Settlement Document to Customer and Notary , Mortgage Loan-
Mortgage Loan-->Correspondence|Receive Settlement Documents from Notary , Mortgage Loan-->Document S
Documents from Notary , Mortgage Loan-->Payment Order|Create Bank Internal Payment Order to Zero Loan
Administration|Release Collateral , Mortgage Loan-->Position Keeping|Deactivate Loan Account , Mortgage Loa
Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer
Customer Offer-->Collateral Asset Administration|Record Property Details , Collateral Asset Administration-->M
Results , Collateral Asset Administration-->Collateral Asset Administration|Order Collateral Appraisal , Collatera
Administration|Review Collateral Appraisal , Collateral Asset Administration-->Collateral Asset Administration|U
Asset Administration-->Collateral Asset Administration|Conduct Second Appraisal , Collateral Asset Administrat
Appraisal
Mortgage Loan-->Collateral Asset Administration|Verify Claims on Collateral , Collateral Asset Administration--
from Recording Office , Collateral Asset Administration-->Correspondence|Get Details of Government Developm
Administration-->Mortgage Loan|Adjust Contract Details

Session Dialogue-->Customer Offer|Initiate Mortgage Loan Application Process , Customer Offer-->Party Lifecy
Customer Offer-->Product Directory|Get Loan Product Details , Customer Offer-->Session Dialogue|Get Mortga
Offer-->Mortgage Loan|Initiate Mortgage Loan , Customer Offer-->Product Expert Sales Support|Assign Expert
Offer-->Product Directory|Get Pricing Information , Customer Offer-->Collateral Asset Administration|Record P
Dialogue|Agree Revised Terms with Customer , Customer Offer-->Customer Credit Rating|Get Loan-specific Cr
Administration|Record Escrow Information , Customer Offer-->Mortgage Loan|Edit Fees and Credits , Custome
Mortgage Loan-->Correspondence|Inform Customer on Loan Package , Customer Offer-->Customer Offer|Reco
Offer-->Customer Offer|Update Terms and Conduct Repricing , Mortgage Loan-->Mortgage Loan|ConductMortg
>Customer Products and Services|Get Customer Products , Mortgage Loan-->Party Lifecycle Management|Veri
Mortgage Loan-->Disbursement|Disburse Mortgage Loan , Disbursement-->Current Account|Set Overdraft Lim
Payment Order for Loan Disbursement , Disbursement-->Payment Order|Create Payment Order for Taxes , Dis
Order for Fees and Charges , Disbursement-->Correspondence|Inform Customer about Disbursement
Consumer Loan-->Consumer Loan|Process End of Daily Booking Window , Consumer Loan-->Customer Billing|
>Consumer Loan|Adjust Future Payments Stream , Consumer Loan-->Payment Order|Create Payment Order f
>Customer Billing|Mark Invoice as Paid , Customer Billing-->Customer Billing|Advance Due Date
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for M
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
>Customer Workbench|Show Loans and Record Customer Selection , Servicing Order-->Merchandising Loan|G
>Merchandising Loan|Get Repayment Details of Loan to Be Modified , Servicing Order-->Merchandising Loan|D
Loan-->Position Keeping|Get Bookings for This Account , Servicing Order-->Product Directory|Get Template fo
Order-->Customer Workbench|Show Loan Detaiuls and Record Modification Request , Servicing Order-->Servic
Servicing Order-->Customer Workbench|Get Required Documents , Servicing Order-->Underwriting|Perform U
Order-->Customer Workbench|Inform Customer on Conditions and Get Approval , Servicing Order-->Merchand
Merchandising Loan , Servicing Order-->Customer Products and Services|Get Loans of This Customer , Servicin
of Documents
Servicing Order-->Merchandising Loan|Process Modification of Merchandising Loan , Merchandising Loan-->Cor
Merchandising Loan-->Sales Product Agreement|Update Sales Product Agreement , Merchandising Loan-->Coll
Acquisition/Title of Loan Object , Merchandising Loan-->Information Provider Operation|Register Loan Modifica
Loan-->Merchandising Loan|Update Loan Dossier , Merchandising Loan-->Document Library|File Loan Dossier
Update GL Accounts

Customer Workbench-->eBranch Operations|Handle Service Request from Customer/TPP , eBranch Operations

Contact Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Cu
>Customer Workbench|Get Requested Service from Customer/TPP , Session Dialogue-->Customer Offer|Recor
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Customer Workbench|Get
Lifecycle Management|Verify Retail Customer , Customer Offer-->Product Directory|Get Loan Product Details ,
Standard Conditions and Get Details from Customer , Customer Offer-->Customer Offer|Verify Completeness o
>Customer Workbench|Get Required Customer and Loan Object Documents , Customer Offer-->Product Direct
>Collateral Asset Administration|Prepare Transfer of Ownership and Title , Customer Offer-->Customer Workbe
and Get Confirmation , Customer Offer-->Merchandising Loan|Generate Initial Loan , Merchandising Loan-->Un
Merchandising Loan , Merchandising Loan-->Customer Workbench|Inform Customer on Loan Approval and Get
>Merchandising Loan|Process Closing of Merchandising Loan , Customer Offer-->Merchandising Loan|Initiate M
>Customer Credit Rating|Get Customer Credit Rating , Customer Offer-->Document Services|Verify Correctne
Customer Offer-->Collateral Asset Administration|Prepare Transfer of Ownership and Title , Collateral Asset Ad
Get Merchant Data , Collateral Asset Administration-->Collateral Asset Administration|Verify Merchant , Collate
Administration|Check Make and Type of Loan Object , Collateral Asset Administration-->Customer Workbench|
Merchant , Collateral Asset Administration-->Legal Compliance|Prepare Fiduciary Acquisition Contract and Title

Merchandising Loan-->Merchandising Loan|Process Closing of Merchandising Loan , Merchandising Loan-->Cor

Merchandising Loan-->Sales Product Agreement|Create Sales Product Agreement , Merchandising Loan-->Coll
Acquisition and Title of Loan Object , Collateral Asset Administration-->Customer Workbench|Inform Merchant
Agreement , Merchandising Loan-->Position Keeping|Set Up Loan Account , Merchandising Loan-->Disburseme
Merchandising Loan-->Information Provider Operation|Register Loan with External Agencies , Merchandising Lo
, Merchandising Loan-->Merchandising Loan|Prepare Loan Dossier , Merchandising Loan-->Document Library|F
Merchandising Loan-->Underwriting|Perform Underwriting for Merchandising Loan , Underwriting-->Underwriti
>Customer Position|Get Overall Customer Position , Underwriting-->Customer Credit Rating|Get Customer Cre
Administration|Get Fiduciary Ownership Risk , Underwriting-->Credit Risk Models|Get Merchandising Lending R
Compliance|Verify if Regulatory Compliance Checks Completed , Underwriting-->Fraud Evaluation|Verify Again
Underwriting-->Guideline Compliance|Verify Correct Execution of Merchandising Loan Process , Underwriting--
>Underwriting|Review Conditions , Underwriting-->Underwriting|Decide on Loan Approval , Underwriting-->In
Underwriting-->Underwriting|Conduct Second Review

Merchandising Loan-->Disbursement|Disburse Merchandising Loan , Disbursement-->Payment Order|Create P

Disbursement-->Customer Workbench|Confirm Payment Order to Merchant , Disbursement-->Correspondence
Disbursement-->Payment Order|Create Payment Order for Taxes , Disbursement-->Payment Order|Create Pay

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Lo
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Options and Record Customer Selection , Servicing Order-->Consumer Loan|Get
Loan|Get Repayment Details of Loan to Be Modified , Consumer Loan-->Position Keeping|Get Bookings for This
Determine Additional Fees and Charges , Servicing Order-->Product Directory|Get List of Required Data and Do
Workbench|Get Data and Documents , Servicing Order-->Consumer Loan|Renew Uncollateralised Consumer Lo
Underwriting for Renewal of Uncollateralised Consumer Loan , Servicing Order-->Document Library|Get Availab
Products and Services|Get Products of This Customer , Servicing Order-->Party Reference Data Directory|Get C
Order-->Customer Credit Rating|Get Customer Credit Report , Servicing Order-->Customer Products and Serv
Customer , Servicing Order-->Document Services|Check Validity of Documents
Consumer Loan-->Underwriting|Perform Underwriting for Uncollateralised Consumer Loan , Underwriting-->Un
Underwriting-->Customer Position|Get Overall Customer Position , Underwriting-->Customer Credit Rating|Get
>Consumer Loan|Get Repayment Details of Loan to Be Renewed , Underwriting-->Credit Risk Models|Get Unco
Underwriting-->Regulatory Compliance|Verify Regulatory Compliance , Underwriting-->Fraud Evaluation|Verify
, Underwriting-->Guideline Compliance|Verify Correct Execution of Uncollateralised Consumer Loan Process , U
Underwriting-->Underwriting|Review Conditions , Underwriting-->Underwriting|Decide on Loan
Consumer Loan-->Consumer Loan|Process Closing of Uncollateralised Consumer Loan , Consumer Loan-->Cus
Approval and Get Customer Signature , Consumer Loan-->Sales Product Agreement|Update Sales Product Agre
Renew Uncollateralised Consumer Loan , Consumer Loan-->Disbursement|Disburse Uncollateralised Consumer
Operation|Register Loan with External Agencies , Consumer Loan-->Financial Accounting|Update GL Accounts
Loan Dossier , Consumer Loan-->Document Library|File Loan Dossier
Consumer Loan-->Consumer Loan|Determine Disbursement Amount , Consumer Loan-->Disbursement|Disbur
Disbursement-->Current Account|Set Overdraft Limit , Disbursement-->Payment Order|Create Payment Order
>Payment Order|Create Payment Order for Taxes , Disbursement-->Payment Order|Create Payment Order for
Workbench|Inform Customer about Disbursement , Consumer Loan-->Customer Billing|Raise Demand for Addi
Workbench|Inform Customer about Demand Being Raised
Mortgage Loan-->Mortgage Loan|Calculate Instalment Amount , Mortgage Loan-->Position Keeping|Get Details
Loan-->Mortgage Loan|Calculate Addional Charges , Mortgage Loan-->Customer Billing|Bill Payback Amount a
>Correspondence|Send Bill to Customer , Customer Billing-->Direct Debit|Process Request for Internal Direct D
Request for Outgoing Direct Debits , Mortgage Loan-->Mortgage Loan|Raise Todays Demands , Mortgage Loan
Charge Amount for Taxes and Insurance Premium
Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Borrower , Servicing Order-->Mortgage Loan|Get Details of Mortgage Loan , Servicing Order-->Session Dialog
Servicing Order-->Mortgage Loan|Close Mortgage Loan Servicing Account Early , Mortgage Loan-->Sales Produ
Fees , Mortgage Loan-->Mortgage Loan|Calculate Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate
Services|Prepare Final Settlement Documents , Mortgage Loan-->Correspondence|Send Final Settlement Docu
Mortgage Loan-->Mortgage Loan|Monitor Incoming Funds , Mortgage Loan-->Correspondence|Receive Settlem
>Document Services|Verify Correctness of Settlement Documents from Notary , Mortgage Loan-->Payment Or
and Interest , Mortgage Loan-->Payment Order|Create Payment Order for Balance of Escrow Account , Mortga
Order for Bank Fees and Charges , Mortgage Loan-->Position Keeping|Deactivate Loan Servicing Account , Mor
Accounts , Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer
Corporate Loan-->Document Library|Retrieve Next in Line Financial Statements , Corporate Loan-->Document
, Corporate Loan-->Credit Risk Models|Retrieve Applicable Risk Models , Corporate Loan-->Corporate Loan|An
>Correspondence|Get Additional Information from Borrower , Corporate Loan-->Corporate Loan|Determine Cr
>Customer Credit Rating|Update Customer Credit Rating , Corporate Loan-->Corporate Loan|Update Loan Qua
Update Reporting Data
Corporate Loan-->Corporate Loan|Process End of Period Reporting to Investor , Corporate Loan-->Corporate L
Balance , Corporate Loan-->Corporate Loan|Determine End of Period Overdue Amount for Corporate Loan , Co
Interest Amount for Reporting Period , Corporate Loan-->Corporate Loan|Determine Charges for Reporting Per
Complete Investor Reporting Data , Corporate Loan-->Corporate Loan|Determine End of Period Amount to Be
Prepare Investor Report , Corporate Loan-->Payment Order|Create Payment Order for Trust for End of Period
Send Investor Report
Consumer Loan-->Consumer Loan|Process End of Daily Booking Window , Consumer Loan-->Customer Billing|
Consumer Loan-->Consumer Loan|Adjust Payment Stream , Consumer Loan-->Payment Order|Create Paymen
Consumer Loan-->Customer Billing|Mark Invoice as Paid , Customer Billing-->Customer Billing|Advance Due D

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Retail Customer , Servicing Order-->Customer Products and Services|Retrieve All Products of This Customer ,
Details of Mortgage Loan to Be Paid Back , Servicing Order-->Session Dialogue|Confirm Early Payback with Cu
Close Mortgage Loan Early , Mortgage Loan-->Product Directory|Get Penalty Interest Rate nd Fee Amounts , M
Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan-->Document Se
Mortgage Loan-->Correspondence|Send Final Settlement Document to Customer and Notary , Mortgage Loan-
Mortgage Loan-->Correspondence|Receive Settlement Documents from Notary , Mortgage Loan-->Document S
Documents from Notary , Mortgage Loan-->Payment Order|Create Bank Internal Payment Order to Zero Loan
Administration|Release Collateral , Mortgage Loan-->Position Keeping|Deactivate Loan Account , Mortgage Loa
Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer

Session Dialogue-->Customer Relationship Management|Handle Request to Support the Issuance of Commerci

>Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-->Legal Entity
Relationship Management-->Customer Products and Services|Get All Products of This Customer , Customer Re
Rating|Verify Credit Rating of Issuing Customer , Customer Relationship Management-->ECM And DCM|Manag
>Interbank Relationship Management|Get Data of Professional Market Parties , ECM And DCM-->Suitability Ch
Counterparty , ECM And DCM-->Asset And Liability Management|Request Approval for Deal , ECM And DCM-->
And DCM-->Guideline Compliance|Verify Correct Execution of Commercial Paper Issuance Process , Customer
Relationship Management|Verify Correctness of Commercial Paper Documents , ECM And DCM-->ECM And DCM
DCM-->Term Deposit|Open Term Deposit Account , ECM And DCM-->Corporate Loan|Initiate Corporate Loan ,
Payment Order to Disburse Funds , ECM And DCM-->Payment Order|Create Payment Order for Fees and Charg
Branch Network Management-->Branch Location Management|Determine Branch Location Performance , Branc
Operations|Get Performance Details , Branch Network Management-->Prospect Campaign Management|Develo
Branch Location Operations-->Branch Location Operations|Initiate Daily Close of Operations , Branch Location
Balances and Outlook , Branch Location Operations-->Central Cash Handling|Prepare Receiving and Handing O
Balances and Outlooks , Central Cash Handling-->Branch Currency Distribution|Initiate Cash Distribution to an
Distribution-->Branch Location Operations|Perform Receiving and Handing Over Cash , Branch Location Operat
Handing Over Cash , Branch Currency Distribution-->Servicing Event History|Record Delivery and Receipt of C
Product Portfolio-->Product Quality Assurance|Execute Product Quality Review , Product Quality Assurance-->C
Product Service Activity , Contact Center Management-->Contact Center Operations|Create Report on Product
>Servicing Activity Analysis|Get Details of Product Servicing Activity , Contact Center Operations-->Servicing E
History , Product Portfolio-->Product Design|Initiate Product Design Amendment
Contact Center Management-->Contact Center Operations|Create Report on Call Centre Wait Time , Contact C
Management|Provide PBX and Voice Activity Details , Contact Center Operations-->Servicing Activity Analysis|P
Center Management-->Contact Center Operations|Reassign CSR According to Contact Load
eBranch Management-->Channel Activity Analysis|Create Report of Channel Activity , eBranch Management-->
Upsell Campaign
ATM Network Management-->ATM Network Operations|Create Report on Network Activity , ATM Network Mana
Update ATM Float

Point of Service-->Contact Center Operations|Record New Representative , Contact Center Operations-->Conta

Session Dialogue-->Payment Initiation|Record Request to Establish Credit Transfer Standing Order , Payment I
Retail Customer , Payment Initiation-->Regulatory Compliance|Conduct AML Check on Beneficiary , Payment In
Retrieve Current Accounts of This Customer , Payment Initiation-->Current Account|Record Standing Order for
Order|Create Standing Order , Standing Order-->Standing Order|Authorise Standing Order , Standing Order-->
Customer , Payment Initiation-->Information Provider Operation|Check Beneficiary Account Number
Current Account-->Standing Order|Cancel Standing Orders of Account to be Closed , Standing Order-->Session
to Be Reconnected to Different Account , Standing Order-->Standing Order|Reconnect Standing Order to Other
Update Current Account for Cancellation , Standing Order-->Standing Order|Remove Standing Order from This
Products and Services|Update Customer Products for Cancellation of Standing Order

Session Dialogue-->Customer Offer|Record Request to Open Savings Account , Customer Offer-->Party Refere
Customer Offer-->Customer Product And Service Eligibility|Get Products for which Customer is Eligible , Custom
Details , Customer Offer-->Session Dialogue|Agree Conditions with Customer , Customer Offer-->Savings Acco
>Sales Product Agreement|Create Sales Product Agreement , Savings Account-->Position Keeping|Set Up New
Inform Customer , Savings Account-->Guideline Compliance|Verify Correct Execution of Savings Account Open
Management|Verify Retail Customer , Customer Offer-->Regulatory Compliance|Verify Regulatory Compliance
Payment Order for Initial Funding , Savings Account-->Issued Device Administration|Attach Savings Account to
Offer-->Party Lifecycle Management|Verify Retail Customer , Savings Account-->Payment Order|Create Payme
Account-->Product Directory|Get Operational Details , Savings Account-->Savings Account|Activate Savings Ac
and Services|Get Current Products of This Customer , Savings Account-->Customer Products and Services|Add
Savings Account-->Party Lifecycle Management|Verify Completion of Customer Updates
Session Dialogue-->Servicing Order|Record Request to Close Savings Account , Servicing Order-->Party Refere
Servicing Order-->Savings Account|Get conditions for Closing , Servicing Order-->Session Dialogue|Get Custo
Account|Close Savings Account , Savings Account-->Issued Device Administration|Remove Savings Account fro
>Savings Account|Remove Account Blocks , Savings Account-->Savings Account|Calculate Accrued Interest , S
Payment Order for Fees and Charges , Savings Account-->Payment Order|Create Payment Order for Remainin
Keeping|Deactivate Closed Account , Savings Account-->Correspondence|Inform Customer , Savings Account-
Savings Account-->Payment Order|Create Payment Order for Interest , Savings Account-->Customer Products
Customer List of Products
Financial Accounting-->Corporate Current Account|Get Todays Interest , Financial Accounting-->Booking Execu
Booking Execution-->Position Keeping|Record Credit Booking for Revenue Account , Booking Execution-->Posit
Intermediate Account , Financial Accounting-->Booking Execution|Execute Booking for Credit Interest , Bookin
Booking for Cost Account , Booking Execution-->Position Keeping|Record Credit Booking for Intermediate Acco

Savings Account-->Savings Account|Process End of Daily Booking Window , Savings Account-->Product Directo
>Position Keeping|Get Postings for This Account with Todays Value Date , Savings Account-->Savings Account
>Savings Account|Calculate Todays Interest Amount , Savings Account-->Savings Account|Calculate Accrued I
Savings Account-->Savings Account|Process Interest Settlement , Savings Account-->Payment Order|Create P
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Management|Ver
Reference Data Directory|Check Related Customers , Customer Offer-->Customer Workbench|Show Proposed
Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Customer Workbench|A
Customer and Get Required Data , Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Dep
Product Agreement , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Depo
Execution of Deposit Agreement Opening Process , Customer Offer-->Customer Workbench|Confirm Opening o
>Customer Product And Service Eligibility|Get Products for which Customer Is Eligible , Customer Offer-->Cust
Products of This Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement to
>Party Lifecycle Management|Verify Completion of Customer Updates

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Op
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Te
Details , Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Produc
Deposit , Servicing Order-->Current Account|Retrieve Current Accounts of This Customer , Servicing Order-->C
Customer , Servicing Order-->Term Deposit|Open Term Deposit , Term Deposit-->Product Directory|Retrieve O
Deposit|Link Current Account to Term Deposit , Term Deposit-->Current Account|Link Term Deposit to Current
Authorise Term Deposit , Term Deposit-->Position Keeping|Set Up New Account , Term Deposit-->Payment Or

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Directory|
>Term Deposit|Get Details for Closing of Term Deposit Account , Servicing Order-->Customer Workbench|Get
Order-->Product Directory|Get Interest and Fee Rates for Early Closing , Servicing Order-->Customer Workben
Servicing Order-->Term Deposit|Close Deposit Account Early , Term Deposit-->Payment Order|Create Paymen
>Payment Order|Create Payment Order to Transfer Principal Amount , Term Deposit-->Current Account|Delink
Term Deposit-->Position Keeping|Deactivate Closed Account , Servicing Order-->Customer Workbench|Inform
, Term Deposit-->Term Deposit|Remove Amount Blocks and Account Blocks , Term Deposit-->Term Deposit|C
>Term Deposit|Authorise Closing of Term Deposit , Term Deposit-->Term Deposit|Delink Accounts from Depos
Create Payment Order for Interest , Session Dialogue-->Customer Products and Services|Get Customer Produc
Services|Remove Term Deposit from Customer List of Products
Session Dialogue-->Servicing Order|Record Request for Early Renewal of Term Deposit , Servicing Order-->Pa
Customer , Servicing Order-->Term Deposit|Get Details of Term Deposit , Servicing Order-->Product Directory
Servicing Order-->Session Dialogue|Agree Conditions with Customer , Servicing Order-->Term Deposit|Renew
Deposit|Delink Accounts and Remove Blocks , Term Deposit-->Current Account|Delink Term Deposit from Sett
Directory|Get Operational Details for New Term Deposit , Term Deposit-->Term Deposit|Link Current Account
Account|Link Deposit Account to Current Account , Term Deposit-->Term Deposit|Authorise Renewal of Term D
Up New Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit
Principal Amount , Term Deposit-->Payment Order|Create Payment Order to Fund New Deposit , Term Deposit
Account , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Calculate Accrue
Create Payment Order for Interest , Term Deposit-->Customer Products and Services|Update List of Customer
Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Attached Current Account , Servi
Current Account , Term Deposit-->Term Deposit|Delink Current Account from Deposit Account , Term Deposit-
Settlement Account , Term Deposit-->Term Deposit|Link Current Account to Deposit Account , Term Deposit-->
Current Account , Term Deposit-->Correspondence|Inform Customer
Session Dialogue-->Servicing Order|Record Request for Early Closing of Term Deposit , Servicing Order-->Part
Customer , Servicing Order-->Term Deposit|Get Deposit Details and Conditions for Early Closing , Term Depos
Deposit from Settlement Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Interes
Payment Order for Principal Amount , Term Deposit-->Position Keeping|Deactivate Closed Account , Term Dep
Servicing Order-->Corporate Treasury|Determine Penalty Interest and Charges , Servicing Order-->Term Depo
Servicing Order-->Session Dialogue|Get Customer Approval , Servicing Order-->Term Deposit|Close Term Dep
Delink Accounts and Credit Facilties , Term Deposit-->Credit Facility|Delink Term Deposit , Term Deposit-->Ter
Term Deposit-->Term Deposit|Calculate Interest , Servicing Order-->Term Deposit|Get Amount Bocks , Term
Blocks , Term Deposit-->Traded Position Management|Cancel Placed Deposit , Term Deposit-->Party Lifecycle
Updates

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Agreement Conditions , Servicin
Corporate Customer , Servicing Order-->Term Deposit|Get Term Deposit Agreement Conditions , Servicing Ord
Servicing Order-->Term Deposit|Update Term Deposit Agreement Conditions , Term Deposit-->Sales Product A
Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Authorise Change of Depos
>Customer Products and Services|Get All Products of This Customer , Term Deposit-->Party Lifecycle Managem
Session Dialogue-->Customer Offer|Record Request to Open Term Deposit Agreement , Customer Offer-->Par
Customers , Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Session Dia
Customer Offer-->Term Deposit|Open Term Deposit , Term Deposit-->Sales Product Agreement|Create Sales
>Correspondence|Inform Customer , Term Deposit-->Guideline Compliance|Verify Correct Execution of Term D
Offer-->Party Lifecycle Management|Verify Retail Customer , Customer Offer-->Customer Product And Service
Eligible , Term Deposit-->Term Deposit|Authorise Term Deposit Agreement , Customer Offer-->Customer Prod
Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreemtn to Customer List of P
Management|Verify Completion of Customer Updates
Deposit Account-->Correspondence|Inform Customer on Maturity Options and Wait for Response , Deposit Acc
for Fees and Charges , Deposit Account-->Current Account|Delink Deposit Account from Settlement Account ,
Closed Account , Deposit Account-->Correspondence|Inform Customer on Closing , Deposit Account-->Deposit
Deposit , Deposit Account-->Deposit Account|Close Term Deposit upon Maturity , Deposit Account-->Deposit A
Blocks , Deposit Account-->Deposit Account|Calculate Accrued Interest , Deposit Account-->Deposit Account|A
Account-->Deposit Account|Delink Accounts from Deposit Account , Deposit Account-->Payment Order|Create
Account-->Payment Order|Create Payment Order for Interest , Deposit Account-->Customer Products and Ser
of Products
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Ac
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Current Account|Get Acc
Account-->Position Keeping|Get Postings for Start Balance , Servicing Order-->Customer Workbench|Show Ba
>Customer Products and Services|Get Customer Products , Servicing Order-->Current Account|Get Details of C
Workbench|Get Details of Customer Request , Current Account-->Current Account|Calculate Start Balance , Cu
for Reporting Period , Current Account-->Current Account|Calculate End Balance , Current Account-->Current
Account-->Party Reference Data Directory|Get Customer Data for Statement

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Management|Ver
Reference Data Directory|Retrieve Relations with Other Customers , Customer Offer-->Customer Workbench|G
Offer-->Customer Credit Rating|Get Internal Credit Rating , Customer Offer-->Product Directory|Retrieve Stan
Workbench|Get Customer Selection , Customer Offer-->Current Account|Open Retail Current Account , Curren
Sales Product Agreement , Current Account-->Position Keeping|Set Up New Account , Current Account-->Issue
Credentials , Current Account-->Issued Device Administration|Issue Debit Cards , Customer Offer-->Customer
Account-->Guideline Compliance|Verify Correct Execution of Account Opening Process , Customer Offer-->Cus
which Customer Is Eligible , Customer Offer-->Party Lifecycle Management|Verify Retail Customer , Current Ac
for Fees and Charges , Customer Offer-->Customer Products and Services|Get Current Products , Current Acco
Retail Current Account to Customer Products , Current Account-->Party Lifecycle Management|Verify Completio

Session Dialogue-->Customer Offer|Record request to open Retail Current Account , Customer Offer-->Party R
Other Customers , Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Curre
Current Account-->Sales Product Agreement|Create Sales Product Agreement , Current Account-->Document
Account-->Position Keeping|Set Up New Account , Current Account-->Issued Device Administration|Issue Inte
>Issued Device Administration|Issue Debit Cards , Current Account-->Guideline Compliance|Verify Correct Exe
Account-->Correspondence|Inform Customer , Customer Offer-->Party Lifecycle Management|Verify Retail Cus
And Service Eligibility|Get Products for which Customer Is Eligible , Customer Offer-->Session Dialogue|Get Cu
Order|Create Payment Order for Fees and Charges , Customer Offer-->Party Lifecycle Management|Verify Reta
Compliance|Verify Regulatory Compliance , Customer Offer-->Customer Products and Services|Get Current Pro
and Services|Add Retail Current Account , Current Account-->Party Lifecycle Management|Verify Completion o
Servicing Order-->Current Account|Get Account Statement and Balances , Current Account-->Product Director
>Position Keeping|Get Postings for Start Balance , Current Account-->Current Account|Calculate Start Balance
Postings for Reporting Period , Current Account-->Current Account|Calculate End Balance , Current Account-->
Data for Statement , Current Account-->Current Account|Prepare Balance Statement , Current Account-->Corr
Session Dialogue-->Servicing Order|Handle Request for Account Statement and Balances
Session Dialogue-->Servicing Order|Record Request to Close Retail Current Account , Servicing Order-->Party
Customer , Servicing Order-->Current Account|Get Conditions for Closing , Servicing Order-->Session Dialogue
>Current Account|Preclose Current Account , Current Account-->Issued Device Administration|Cancel Debit Ca
Remove Amount Blocks , Current Account-->Current Account|Delink Accounts from Current Account , Current
Order for Fees , Current Account-->Payment Order|Create Payment Order for Remaining Balance , Current Acc
Account , Current Account-->Correspondence|Inform Customer on Closing of Current Account , Current Accoun
Current Account-->Current Account|Calculate Accrued Interest , Current Account-->Current Account|Remove A
Order|Create Payment Order for Interest , Current Account-->Customer Products and Services|Remove Curren
Current Account-->Standing Order|Cancel Standng Orders of Account to Be Closed

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Point of Service|Get Requ

Order|Record Request for Cash Withdrawal , Servicing Order-->Party Lifecycle Management|Verify Retail Custo
Operational Details for Cash Withdrawal , Servicing Order-->Payment Execution|Execute Cash Withdrawal , Pa
Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record Credit Booking for Cash A
Pay Out Cash , Position Keeping-->Savings Account|Authorise Debit Booking , Position Keeping-->Point of Serv

Correspondence-->Employee Payment Services|Record Instruction for Salary Payments , Employee Payment S

Order , Payment Order-->Corporate Current Account|Get Operational Details for Payment , Payment Order-->
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Payment Execution-->Position Keeping|Record Credit Booking for Correspondent Bank , Position Keeping-->Co
Booking on Vostro Account , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Ex
Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Debit Booking , Paym
Credit Booking for Intermediate Account , Employee Payment Services-->Corporate Current Account|Put Final
Position Keeping-->Internal Bank Account|Authorise Debit Booking on Intermediate Account , Position Keeping
Booking on Intermediate Account , Payment Order-->ACH Fulfillment|Send All Payment Instructions , Position
Credit Booking on Nostro or Clearing Account , Payment Order-->Correspondent Bank|Send Instructions via SW
Gateway|Send Payment Message

Correspondence-->Employee Payment Services|Record Instruction for Salary Payments , Employee Payment S

Order , Payment Order-->Corporate Current Account|Get Operational Details for Payment , Payment Order-->
Transaction , Employee Payment Services-->Corporate Current Account|Put Final Block for Total Amount on Cu
>Position Keeping|Record Debit Booking for Intermediate Account , Payment Execution-->Position Keeping|Re
Position Keeping-->Current Account|Authorise Credit Booking , Payment Order-->Payment Execution|Execute
>Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Current Accoun
Execution-->Position Keeping|Record Credit Booking for Intermediate Account , Position Keeping-->Internal Ba
Intermediate Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking on Intermediate Ac

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Initiation-->Payment Ord
>Corporate Current Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execu
>Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Current Accoun
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corporate Cur
Financial Gateway-->Correspondent Bank|Handle Clearing Error Message Outgoing Credit Transfer , Payment E
Booking for Reversal of Outgoing Credit Transfer , Payment Execution-->Position Keeping|Record Credit Bookin
Position Keeping-->Corporate Current Account|Authorise Credit Booking , Correspondent Bank-->Payment Ord
Outgoing Credit Transfer , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Orde
Status , Position Keeping-->Internal Bank Account|Authorise Debit Booking on Nostro or Clearing Account
Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Initiation-->Payment Ord
>Corporate Current Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execu
>Corporate Current Account|Authorise Debit Booking , Payment Execution-->Position Keeping|Record Debit Bo
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corporate Cur
Payment Order-->Customer Relationship Management|Get Second Line Authorisation , Customer Relationship
Adjust Overdraft Limit , Customer Relationship Management-->Corporate Current Account|Put Final Amount Bl
Keeping|Put Final Amount Block , Payment Order-->Payment Execution|Execute Payment Transaction , Payme
Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Debit Booking , Paym
Credit Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Credit Booking

Financial Gateway-->Correspondent Bank|Handle Incoming Payment Message , Correspondent Bank-->Payme

Payment Order-->Current Account|Get Operational Details for Payment , Payment Order-->Market Data Switch
>Regulatory Compliance|Conduct AML Check , Payment Order-->Payment Execution|Execute Payment Transac
Record FCY Debit Booking for Vostro Account , Position Keeping-->Corporate Current Account|Authorise Debit
Keeping|Record Credit Booking for FCY Position Account , Position Keeping-->Internal Bank Account|Authorise
Keeping|Record Debit Booking for LCY Equivalent Account , Position Keeping-->Internal Bank Account|Authoris
>Position Keeping|Record Credit Booking for LCY Customer Account , Position Keeping-->Current Account|Auth

Financial Gateway-->Correspondent Bank|Handle Incoming Payment Message , Correspondent Bank-->Payme

Payment Order-->Current Account|Get Operational Details for Payment , Payment Order-->Regulatory Complia
>Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|Record Debit Book
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Current Accou
Bank-->Financial Gateway|Send Payment Message , Position Keeping-->Internal Bank Account|Authorise Debi

Session Dialogue-->Payment Initiation|Record Request for Outgoing FCY Credit Transfer , Payment Initiation--
Payment Initiation-->Payment Initiation|Conduct Dedup Check , Payment Initiation-->Current Account|Get Op
Initiation-->Market Data Switch Operation|Get FCY Rate , Payment Initiation-->Session Dialogue|Get Custome
Order|Initiate Outgoing Credit Transfer , Payment Order-->Regulatory Compliance|Check Beneficiary , Paymen
FCY Rate , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position
Customer Account , Position Keeping-->Current Account|Authorise Debit Booking , Payment Execution-->Posit
Equivalent Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Execution-
FCY Position Account , Position Keeping-->Internal Bank Account|Authorise Debit Booking , Payment Execution
FCY Nostro Accountt , Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Order-->
Route , Payment Order-->Correspondent Bank|Execute SWIFT Payment , Correspondent Bank-->Financial Gat

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Order-->Current Account
Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|Record De
Execution-->Position Keeping|Record Credit Booking for Internal Bank Account , Payment Initiation-->Paymen
Initiation-->Payment Initiation|Conduct Dedup Check , Payment Initiation-->Payment Order|Initiate Outgoing
Compliance|Check Beneficiary , Position Keeping-->Current Account|Authorise Debit Booking , Payment Order-
Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Order-->Correspondent Bank|E
>Financial Gateway|Send Payment Message , Payment Order-->Correspondent Bank|Get Details of Payment R

Session Dialogue-->Payment Initiation|Record Request for Internal Credit Transfer , Payment Initiation-->Paym
Order-->Savings Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execute
>Position Keeping|Record Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record
Position Keeping-->Savings Account|Authorise Debit Booking , Position Keeping-->Current Account|Authorise C
Correspondence-->Payment Initiation|Record Request for Outgoing Direct Debits , Payment Initiation-->Custo
Payment Initiation-->Direct Debit|Process Request for Outgoing Direct Debits , Direct Debit-->Regulatory Com
Order|Initiate Payment Order , Payment Order-->Payment Execution|Execute Payment Transaction , Payment
Booking for Intermediate Account , Payment Execution-->Position Keeping|Record Credit Booking for Custome
Current Account|Authorise Credit Booking , Direct Debit-->ACH Fulfillment|Send Direct Debit Message , Positio
Debit Booking , Direct Debit-->Correspondent Bank|Send Direct Debit Instruction via SWIFT , Correspondent B
Message

Financial Gateway-->Correspondent Bank|Handle Direct Debit Payment Message , Correspondent Bank-->Dire

Debit-->Payment Order|Initiate Payment Order , Payment Order-->Payment Execution|Execute Payment Trans
Keeping|Record Credit Booking for Provisional Direct Debit Booking , Payment Execution-->Position Keeping|Re
Bank , Position Keeping-->Corporate Current Account|Authorise Direct Debit Booking on Vostro Account , Posit
Credit Booking on Intermediate Account , Position Keeping-->Internal Bank Account|Authorise Direct Debit Boo
Session Dialogue-->Payment Initiation|Record Request for Refund of Internal Direct Debit , Payment Initiation-
Internal Direct Debit , Direct Debit-->Payment Order|Initiate Payment Order , Payment Order-->Payment Exec
Execution-->Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Curr
Internal Direct Debit , Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Po
Credit Refund Booking of Internal Direct Debit

Financial Gateway-->Correspondent Bank|Process Rejection Message for Outgoing Direct Debit , Corresponden
Outgoing Direct Debit , Direct Debit-->Payment Order|Reverse Outgoing Direct Debit Transaction , Payment O
Transaction , Payment Execution-->Position Keeping|Reverse Credit Booking for Customer Account , Position K
Reversal of Credit Booking , Payment Execution-->Position Keeping|Reverse Debit Booking for Intermediate Ac
Payment Order for Rejection Charges , Position Keeping-->Internal Bank Account|Authorise Reversal of Debit B

Correspondence-->Payment Initiation|Record Request for Internal Direct Debits , Payment Initiation-->Custom

Payment Initiation-->Direct Debit|Process Request for Internal Direct Debits , Payment Execution-->Position K
Account , Direct Debit-->Direct Debit|Initiate Direct Debit Order , Direct Debit-->Payment Order|Initiate Paym
Order-->Payment Execution|Execute Payment Transaction , Position Keeping-->Current Account|Authorise Deb
Keeping|Record Credit Booking for Intermediate Account , Position Keeping-->Internal Bank Account|Authorise
Account , Direct Debit-->Payment Order|Initiate Payment Order for Summary Booking on Creditor Account , Pa
Payment Transaction , Payment Execution-->Position Keeping|Record Debit Booking for Intermediate Account
Authorise Direct Debit Summary Booking on Intermediate Account , Payment Execution-->Position Keeping|Re
Position Keeping-->Corporate Current Account|Authorise Credit Booking
Financial Gateway-->Correspondent Bank|Record Request for Refund of Outgoing Direct Debit , Correspondent
Refund of Outgoing Direct Debit , Direct Debit-->Payment Order|Initiate Payment Order for Refund of Outgoing
Execution|Execute Payment Transaction , Position Keeping-->Corporate Current Account|Authorise Refund of O
>Position Keeping|Record Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record
Position Keeping-->Corporate Current Account|Authorise Credit Booking on Vostro Account , Position Keeping-
Booking on Nostro or Clearing Account
Session Dialogue-->Payment Initiation|Handle Request for Refund of Incoming Direct Debit , Payment Initiatio
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Position Keeping-->Current Account|Authorise Credit Booking , Position Keeping-->Corporate Current Account|
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Payment Order-->ACH F
Instruction , Position Keeping-->Internal Bank Account|Authorise Debit Booking on Nostro or Clearing Account
Execute SWIFT Payment , Correspondent Bank-->Financial Gateway|Send Payment Message
Financial Gateway-->Correspondent Bank|Handle Incoming Direct Debit Message , Correspondent Bank-->Pay
Incoming Direct Debit Instruction , Payment Order-->Direct Debit Mandate|Retrieve Related Direct Debit Mand
Conduct AML Check , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution
Customer Account , Position Keeping-->Current Account|Authorise Debit Booking , Payment Execution-->Posit
Nostro or Clearing Account , Correspondent Bank-->Financial Gateway|Send Payment Message , Payment Orde
Correspondent Bank-->Financial Gateway|Send Payment Message , Position Keeping-->Corporate Current Acco
Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking for Nostro or Clearing Account

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ad
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Get Sweep Sequence Details from Customer , Servicing Order-->Account Balan
Account Balance Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , A
Demand Deposit to Sweep Service , Account Balance Sweeping-->Payment Order|Create Payment Order for Fe
Workbench|Confirm Sweep Update to Customer , Account Balance Sweeping-->Account Balance Sweeping|Aut
Dialogue-->Customer Products and Services|Get All Products of This Customer , Servicing Order-->Account Ba
Sequence , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts and Demand D
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Sweep Sequence to Customer and Get Requested Change , Servicing Order-->Cu
Customer , Servicing Order-->Account Balance Sweeping|Get Sweep Details and Sequence , Servicing Order--
Sequence , Account Balance Sweeping-->Account Balance Sweeping|Authorise Change of Sweep Sequence , A
Create Payment Order for Fees and Charges

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Te
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Sweep Termination Conditions and Get Customer Approval , Servicing Order-->A
Service , Account Balance Sweeping-->Corporate Current Account|Remove Corporate Current Account from Sw
>Term Deposit|Remove Term Deposit Account from Sweep Service , Account Balance Sweeping-->Payment Or
Charges , Servicing Order-->Customer Workbench|Confirm Termination of Sweep Service to Customer , Servic
Sweep Agreements and Select Agreement to Be Terminated , Session Dialogue-->Customer Products and Serv
Servicing Order-->Account Balance Sweeping|Get Sweep Agreements of This Customer , Servicing Order-->Ac
Termination of Sweep Agreement , Account Balance Sweeping-->Customer Products and Services|Remove Sw
Account Balance Sweeping-->Account Balance Sweeping|Calculate Termination Fees , Account Balance Sweepi
Termination of Sweep Service
Session Dialogue-->Customer Offer|Record Request for Sweep Agreement , Customer Offer-->Party Lifecycle M
Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Party Lifecycle Manageme
Offer-->Session Dialogue|Get Accounts to Be Included in the New Sweep Service , Customer Offer-->Product D
Offer-->Session Dialogue|Agree Conditions with Customer , Customer Offer-->Account Balance Sweeping|Ope
>Product Directory|Get Operational Details , Account Balance Sweeping-->Sales Product Agreement|Create S
Sweeping-->Correspondence|Get Customer Signature , Account Balance Sweeping-->Document Library|File Sa
Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account Balance S
Order for Fees and Charges , Account Balance Sweeping-->Correspondence|Inform Customer , Account Balanc
Correct Execution of Sweep Agreement Opening Process , Account Balance Sweeping-->Term Deposit|Link Ter
Sweeping-->Account Balance Sweeping|Authorise Sweep Service , Customer Offer-->Party Reference Data Dir
Customer Is Authorised , Account Balance Sweeping-->Customer Products and Services|Add Sweep Agreemen

Session Dialogue-->Servicing Order|Record Request to Terminate Sweep Agreement , Servicing Order-->Party

Customer , Servicing Order-->Customer Products and Services|Get All Products of This Customer , Servicing O
Servicing Order-->Account Balance Sweeping|Get Conditions for Termination of Sweep Agreement , Servicing
Sweep Service , Account Balance Sweeping-->Corporate Current Account|Remove Corporate Current Account
Sweeping-->Term Deposit|Remove Term Deposit from Sweep Service , Account Balance Sweeping-->Account
Account Balance Sweeping-->Account Balance Sweeping|Authorise Termination of Sweep Service , Account Ba
Payment Order for Fees and Charges , Account Balance Sweeping-->Customer Products and Services|Remove
Account Balance Sweeping-->Correspondence|Inform Customer

Session Dialogue-->Customer Relationship Management|Record Request for Sweep Agreement Considering Int
Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-
, Customer Relationship Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Re
Get Accounts to Be Included in the New Sweep Service , Customer Relationship Management-->Legal Complian
Customer Relationship Management-->Product Directory|Get Standard Conditions , Customer Relationship Man
Agreement , Customer Relationship Management-->Correspondence|Get Approval from Requesting Customer
Management-->Account Balance Sweeping|Open Sweep Service Considering Inter-Company Loans , Account B
Operational Details , Account Balance Sweeping-->Sales Product Agreement|Create Sales Product Agreement ,
Get Signatures from Requesting Customer and Affiliated Parties , Account Balance Sweeping-->Document Libra
Balance Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account B
Payment Order for Fees and Charges , Account Balance Sweeping-->Correspondence|Inform Customer , Accou
Verify Correct Execution of Sweep Agreement Opening Process , Account Balance Sweeping-->Term Deposit|Li
Relationship Management-->Party Reference Data Directory|Get Accounts for Which Requesting Customer is A
>Account Balance Sweeping|Authorise Sweep Service , Account Balance Sweeping-->Customer Products and S
List of Products
Session Dialogue-->Servicing Order|Record Request to Add Account to Sweep agreement , Servicing Order-->
Customer , Servicing Order-->Corporate Current Account|Get Details of Account to Be Added to Sweep Service
Sweep Sequence , Servicing Order-->Account Balance Sweeping|Get Details and Sweep Sequence , Servicing O
Account to Sweep Service , Account Balance Sweeping-->Account Balance Sweeping|Update Sweep Service to
Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account Balance S
Authorise Change of Sweep Service , Account Balance Sweeping-->Payment Order|Create Payment Order for F
>Correspondence|Inform Customer
Session Dialogue-->Customer Offer|Record Request for Notional Pooling agreement , Customer Offer-->Party
Customer , Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Product Direct
>Session Dialogue|Agree Conditions with Customer , Customer Offer-->Notional Pooling|Define Scope of Notio
>Party Lifecycle Management|Verify Corporate Customer , Customer Offer-->Notional Pooling|Open Pooling Se
Get Operational Details , Notional Pooling-->Correspondence|Get Customer Signature , Notional Pooling-->Do
Notional Pooling-->Payment Order|Create Payment Order for Fees and Charges , Notional Pooling-->Correspon
>Guideline Compliance|Verify Correct Execution of Notional Pooling Opening Process , Customer Offer-->Custo
Conditions , Notional Pooling-->Notional Pooling|Authorise Notional Pooling Service , Notional Pooling-->Sales
Agreement , Customer Offer-->Customer Products and Services|Get All Products of Participating Customers , N
Services|Add Pooling Service to Customer List of Products
Session Dialogue-->Servicing Order|Record Request to Change Sweep Sequence , Servicing Order-->Party Life
Servicing Order-->Session Dialogue|Confirm Sweep Sequence , Servicing Order-->Account Balance Sweeping|
Order-->Account Balance Sweeping|Change Sweep Sequence , Account Balance Sweeping-->Account Balance
Sequence , Account Balance Sweeping-->Payment Order|Create Payment Order for Fees and Charges , Accoun
Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Pre
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Dir
>Product Directory|Get Product Options and List of Data for Pre-Opening , Servicing Order-->Customer Workb
Data , Servicing Order-->Corporate Current Account|Pre-open Corporate Current Account , Servicing Order-->
Details to Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request for Hi
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Product Options and Get Customer Choice , Servicing Order-->Product Directory
>Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Customer Workbench|Agree Con
>Product Directory|Get Template for High Volume Account Opening , Servicing Order-->Customer Workbench|
Servicing Order-->Corporate Current Account|Preopen Corporate Current Account , Servicing Order-->Custom
Customer and Get Confirmation , Servicing Order-->Corporate Current Account|Open Corporate Current Accou
Facility|Link Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keeping|Set U
>Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Correspondence|
Accounts Opening to Customer , Corporate Current Account-->Corporate Current Account|Complete Current Ac
>Corporate Current Account|Authorise Account Opening , Corporate Current Account-->Corporate Current Acc
Account , Corporate Current Account-->Sales Product Agreement|Create Sales Product Agreement , Servicing
of Current Account Applications , Servicing Order-->Product Directory|Get Criteria for Completeness Check , Se
Services|Get All Products of This Customer , Servicing Order-->Document Services|Check Correctness of Supp
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Manageme
Offer-->Product Directory|Get Corporate Current Account Types , Customer Offer-->Customer Workbench|Sho
Offer-->Customer Workbench|Get Completed Request from Customer , Customer Offer-->Corporate Current A
Customer Offer-->Customer Workbench|Confirm Processing of Corporate Current Account Application , Custom
Complete Opening of Corporate Current Account , Corporate Current Account-->Party Lifecycle Management|V
>Credit Facility|Link Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keepi
Account-->Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Corresp
Customer , Corporate Current Account-->Guideline Compliance|Verify Correct Execution of Account Opening Pr
Get Standard Conditions , Customer Offer-->Customer Agreement|Get Customer Specific Conditions , Custome
of Request , Corporate Current Account-->Corporate Current Account|Complete Corporate Current Account Da
Current Account|Link Credit Facility to Corporate Current Account , Corporate Current Account-->Corporate Cu
Account Opening , Corporate Current Account-->Sales Product Agreement|Create Sales Product Agreement , C
Management|Verify Completion of Customer Updates , Customer Offer-->Customer Offer|Check Completeness
Customer Offer-->Product Directory|Get Criteria for Completeness Check , Customer Offer-->Customer Produc
Customer , Corporate Current Account-->Customer Products and Services|Add Corporate Current Account , Cu
Correctness of Supporting Documents , Corporate Current Account-->Document Library|File Customer Docume
Compliance|Verify Regulatory Compliance
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle request for De
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Get Details of Customer Request , Servicing Order-->Corporate Current Account|Get C
Order-->Product Directory|Get Standard Conditions , Servicing Order-->Customer Workbench|Get Customer S
Servicing Order-->Corporate Current Account|Add Debit Card Service to Corporate Current Account , Corporat
Management|Verify Retail Customer , Corporate Current Account-->Issued Device Administration|Issue Debit C
Current Account|Register Corporate Debit Card Holder , Corporate Current Account-->Corporate Current Accou
Servicing Order-->Customer Products and Services|Get All Products of This Customer , Servicing Order-->Sale
Conditions
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Re
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Corporate Curre
Account , Servicing Order-->Corporate Current Account|Set Account Status to Active , Servicing Order-->Custo
Customer , Corporate Current Account-->Corporate Current Account|Authorise Activating Corporate Current Ac
and Services|Get Current Products
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Clo
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Dir
Order-->Customer Workbench|Get Corporate Current Account to be Closed and Reason for Closing , Servicing
Closing of Corporate Current Account , Corporate Current Account-->Customer Workbench|Get Customer Appr
Corporate Current Account-->Credit Facility|De-link Corporate Current Account from Credit Facility , Corporate
Update Sales Product Agreement , Corporate Current Account-->Payment Order|Create Payment Order for Fee
>Payment Order|Create Payment Order for Remaining Balance , Corporate Current Account-->Position Keeping
Current Account-->Correspondence|Send Confirmation of Account Closing to Customer , Corporate Current Acc
Accounts and Facilities , Corporate Current Account-->Corporate Current Account|Complete Closing of Corpora
Account-->Corporate Current Account|Relink Accounts , Corporate Current Account-->Corporate Current Accou
Current Account to Be Closed , Corporate Current Account-->Corporate Current Account|Cancel Direct Debit In
Current Account-->Corporate Current Account|Cancel Direct Debit Mandates of Accoint to Be Closed , Corporat
Account|Preclose Corporate Current Account , Corporate Current Account-->Corporate Current Account|Close C
Account-->Corporate Current Account|Calculate Interest , Corporate Current Account-->Payment Order|Creat
Order-->Customer Products and Services|Get Corporate Current Accounts of This Customer , Corporate Curren
Remove Corporate Current Account , Corporate Current Account-->Standing Order|Cancel Standing Orders of

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Pro
Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Transaction Authorization
Order-->Party Lifecycle Management|Verify Corporate Customer , Servicing Order-->Customer Workbench|Ge
Period , Servicing Order-->Customer Position|Provide Combined Account Statement , Corporate Current Accou
Specified Period , Customer Position-->Correspondence|Send Statement to Customer , Servicing Order-->Cust
Statement , Customer Position-->Corporate Current Account|Provide Booked Balance and Bookings for Specifie
Position|Compile Combined Account Statement , Servicing Order-->Customer Products and Services|Get All Ac

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Pr
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Relationship Management|Handle Request for Preferential Rates , Customer Relationship Managem
Conditions , Customer Relationship Management-->Customer Workbench|Get Details of Customer Request , Cu
Workbench|Agree with Customer on New Preferential Rates , Customer Relationship Management-->Customer
Customer Relationship Management-->Customer Relationship Management|Determine Acceptability of Rate Re
Management-->Corporate Current Account|Update Corporate Current Account , Corporate Current Account-->
Current Account Change , Corporate Current Account-->Sales Product Agreement|Update Sales Product Agreem
>Customer Products and Services|Get All Products of This Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Ch
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Current Accounts and Select Account of which Ownership Has to Change , Servic
Customers , Servicing Order-->Customer Workbench|Show Related Customers and Select New Owner , Servic
Corporate Customer , Servicing Order-->Customer Workbench|Get Required Documents from Customer , Serv
Documents , Servicing Order-->Corporate Current Account|Change Corporate Current Account Ownership , Co
Credit Facilities of New Customer , Corporate Current Account-->Customer Workbench|Select New Credit Facili
Facility|Authorise Use of Credit Facility , Corporate Current Account-->Credit Facility|Re-link Corporate Current
Account-->Customer Workbench|Confirm Processing of Request to Change Corporate Current Account Owners
Compliance|Verify Legal Compliance of Changing Corporate Current Account Ownership , Corporate Current Ac
Sales Product Agreement , Corporate Current Account-->Sales Product Agreement|Update Sales Product Agree
Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Customer Products and Serv
Corporate Current Account-->Customer Products and Services|Add Corporate Current Account , Corporate Cur
Account Agreement and Confirmation of Opening to Customer , Corporate Current Account-->Guideline Compli
Account Ownership Process , Corporate Current Account-->Corporate Current Account|Link Credit Facility to Co
Account-->Corporate Current Account|Complete Change of Corporate Current Account Ownership , Corporate C
Authorise Change of Corporate Current Account Ownership , Servicing Order-->Product Directory|Get List of R
Reference Data Directory|Verify if Current User Is Authorised for Different Customer , Servicing Order-->Custo
Current Accounts of This Customer
Session Dialogue-->Servicing Order|Record Request to Reactivate Dormant Corporate Current Account , Servic
Corporate Customer , Servicing Order-->Corporate Current Account|Get Dormancy Status , Servicing Order-->
, Corporate Current Account-->Correspondence|Inform Customer

Session Dialogue-->Servicing Order|Record Request to Close Corporate Current Account , Servicing Order-->P
Customer , Servicing Order-->Corporate Current Account|Capture Reason for Closure , Servicing Order-->Corp
Account , Corporate Current Account-->Correspondence|Get Customer Signature for Relinking Accounts , Corp
Corporate Current Account from Credit Facility , Corporate Current Account-->Sales Product Agreement|Updat
Account-->Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Paymen
Balance , Corporate Current Account-->Position Keeping|Deactivate Closed Account , Corporate Current Accou
Account Closing to Customer , Corporate Current Account-->Corporate Current Account|Relink Accounts , Corp
Account|Cancel Debit Cards Service of Account to Be Closed , Corporate Current Account-->Corporate Current
Account to Be Closed , Corporate Current Account-->Corporate Current Account|Cancel Direct Debit Mandates
Account-->Corporate Current Account|Preclose Corporate Current Account , Corporate Current Account-->Corp
Corporate Current Account , Corporate Current Account-->Corporate Current Account|Calculate Interest , Corp
Create Payment Order for Interest , Servicing Order-->Customer Products and Services|Get Corporate Current
Account-->Customer Products and Services|Remove Corporate Current Account , Corporate Current Account--
Account to Be Closed

Session Dialogue-->Customer Case|Process Notification to Remove Amount Block , Customer Case-->Corporat

Customer Case-->Corporate Current Account|Remove Amount Block , Corporate Current Account-->Position K
Customer Relationship Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Rela
Account|Get Existing Amount Blocks , Corporate Current Account-->Position Keeping|Get Amount Blocks , Cus
Current Account|Get Available Balance , Customer Relationship Management-->Corporate Current Account|Put
>Correspondence|Inform Customer , Customer Relationship Management-->Customer Relationship Manageme
Corporate Current Account , Customer Relationship Management-->Customer Relationship Management|Take
Account-->Corporate Current Account|Authorise Account Block , Corporate Current Account-->Corporate Curre
Available Balance , Customer Relationship Management-->Corporate Current Account|Get Account Blocks , Cus
Products and Services|Get All Products of This Customer

Corporate Current Account-->Customer Relationship Management|Notify Relationship Managers on Dormant A

>Corporate Current Account|Process End of Daily Booking Window , Corporate Current Account-->Corporate C
Session Dialogue-->Servicing Order|Record Request to Provide Combined Account Statement , Servicing Order
Corporate Customer , Servicing Order-->Corporate Current Account|Provide Booked Balances and Bookings for
>Position Keeping|Get Postings for the Specified Period , Servicing Order-->Correspondence|Send Statement t
Dialogue|Have Customer Select Accounts to Be included , Servicing Order-->Customer Products and Services|G
Order-->Servicing Order|Compile Combined Account Statement

Session Dialogue-->Servicing Order|Record Customer Request to Add Related Party to Corporate Current Acco
Management|Verify Corporate Customer , Servicing Order-->Corporate Current Account|Add Related Party to C
Account-->Sales Product Agreement|Updae Sales Product Agreement , Corporate Current Account-->Correspo
Account-->Party Reference Data Directory|Link Corporate Current Account to Related Party , Corporate Curren
Customer , Servicing Order-->Party Lifecycle Management|Verify Party , Servicing Order-->Servicing Order|Ve
Current Account-->Corporate Current Account|Update Corporate Current Account , Corporate Current Account-
Current Account Change , Servicing Order-->Document Services|Check Correctness of Supporting Documents
Account Recovery-->Corporate Current Account|Process Request for Amount Block , Corporate Current Accoun
Block Queue , Corporate Current Account-->Corporate Current Account|Determine Dynamically Calculated Ava
>Position Keeping|Insert Pending Amount Block into Block Queue , Corporate Current Account-->Product Direc
Corporate Current Account-->Product Directory|Get Priority of Request for Final Block

Session Dialogue-->Customer Offer|Record Request to Open Corporate Current Account , Customer Offer-->Pa
Customer , Customer Offer-->Legal Entity Directory|Retrieve Related Customers , Customer Offer-->Product D
Customer Offer-->Customer Agreement|Retrieve Customer-Specific Conditions , Customer Offer-->Corporate C
Corporate Current Account , Corporate Current Account-->Correspondence|Get Customer signatures , Corpora
Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keeping|Set Up New Accou
Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Customer Products and Serv
Corporate Current Account-->Correspondence|Send Confirmation of Opening to Customer , Corporate Current
Execution of Account Opening Process , Corporate Current Account-->Corporate Current Account|Complete Co
Current Account-->Corporate Current Account|Authorise Current Account Opening , Corporate Current Account
Product Agreement , Corporate Current Account-->Corporate Current Account|Link Credit Facility to Corporate
Offer|Check Completeness of Corporate Current Account Application , Customer Offer-->Product Directory|Ret
Customer Offer-->Customer Products and Services|Retrieve All Products of This Customer , Customer Offer-->
Supporting Documents , Corporate Current Account-->Document Library|File Customer Documents , Corporate
Management|Verify Completion of Customer Updates , Customer Offer-->Product Directory|Retrieve Corporate
>Session Dialogue|Get Selected Option from Customer , Customer Offer-->Session Dialogue|Get Completed R
>Corporate Current Account|Pre Open Corporate Current Account , Customer Offer-->Session Dialogue|Inform
>Party Lifecycle Management|Verify Signatory , Customer Offer-->Regulatory Compliance|Verify Regulatory C
Session Dialogue-->Servicing Order|Record Request for Preferential Rates , Servicing Order-->Party Lifecycle M
Servicing Order-->Customer Relationship Management|Handle Request for Preferential Rates , Customer Relat
Get Customer Conditions , Customer Relationship Management-->Session Dialogue|Obtain Current Customer d
>Session Dialogue|Agree with Customer on New Preferential Rates , Customer Relationship Management-->Co
Current Account , Corporate Current Account-->Correspondence|Inform Customer , Corporate Current Accoun
Corporate Current Account Change , Corporate Current Account-->Sales Product Agreement|Update Sales Prod
Management-->Customer Products and Services|Get All Products of This Customer
Corporate Current Account-->Correspondence|Inform Corporate Debit Card Holders on Cancellation , Corporat
Administration|Cancel Debit Cards Service of Corporate Current Account , Corporate Current Account-->Corpor
Service of Corporate Current Account to Be Closed

Session Dialogue-->Servicing Order|Handle request for Debit Cards Service , Servicing Order-->Party Lifecycle
Servicing Order-->Corporate Current Account|Get Corporate Current Account Details , Servicing Order-->Prod
Servicing Order-->Session Dialogue|Agree on Charges for Debit Cards Service , Servicing Order-->Corporate C
Corporate Current Account , Corporate Current Account-->Issued Device Administration|Issue Debit Cards , Co
Management|Verify Retail Customer , Corporate Current Account-->Corporate Current Account|Register Corpo
Account-->Corporate Current Account|Authorise Debit Cards Service , Servicing Order-->Customer Products a

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request for Hi
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Show List of Accounts and Record Customer Selection , Servicing Order-->Prod
Servicing Order-->Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Customer Work
Servicing Order-->Product Directory|Get Template for High Volume Virtual Account Opening , Servicing Order-
Account to Be Opened , Servicing Order-->Virtual Account|Check completeness of Virtual Account Applications
Confirm Processing of Request for High Volume Virtual Account Opening , Servicing Order-->Virtual Account|O
Account-->Position Keeping|Set up Off Balance Sheet Account , Virtual Account-->Payment Order|Create Paym
Account-->Customer Products and Services|Add Virtual Account to Customer List of Products , Virtual Account-
Virtual Account Opening to Customer , Virtual Account-->Virtual Account|Complete Virtual Account Data , Virtu
Account , Virtual Account-->Virtual Account|Authorise Virtual Account Opening , Virtual Account-->Sales Produ
Agreement , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts of This Custo
Check Correctness of Supporting Documents

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Accounts and Record Selected Account , Servicing Order-->Legal Entity Directory
>Customer Workbench|Show Subsidiaries and Record Selected Subsidiary , Servicing Order-->Party Lifecycle M
Servicing Order-->Product Directory|Get Standard Conditions , Servicing Order-->Customer Agreement|Get Cu
>Customer Workbench|Agree Conditions with Customer , Servicing Order-->Product Directory|Get Template fo
>Customer Workbench|Record Details of Virtual Account to Be Opened , Servicing Order-->Virtual Account|Ch
, Servicing Order-->Virtual Account|Open Virtual Account , Virtual Account-->Position Keeping|Set up Off Balan
Order|Create Payment Order for Fees and Charges , Virtual Account-->Correspondence|Inform Customer , Ser
Virtual Account Opening to Customer , Virtual Account-->Virtual Account|Complete Virtual Account Data , Virtu
Account Opening , Virtual Account-->Sales Product Agreement|Create Sales Product Agreement , Servicing Ord
Corporate Current Accounts of This Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for O
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Corporate Current Account|Get Virtual Accounts of These Corporate Current Accounts , Servicing Orde
Account and Record Account for Overdraft Limit , Servicing Order-->Party Lifecycle Management|Verify Corpor
Workbench|Agree with Customer on Overdraft Amount , Servicing Order-->Customer Workbench|Confirm Virtu
>Customer Products and Services|Get Corporate Current Accounts of This Customer , Servicing Order-->Virtua
Amount on Selected Virtual Account , Servicing Order-->Virtual Account|Set Overdraft Limit on Selected Virtua

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request to Mo
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Confirm Moving Overdraft Limit to Different Virtual Account , Servicin
Conditions , Servicing Order-->Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Cu
and Limit Amount toBe Moved , Servicing Order-->Virtual Account|Move Overdraft Limit Between Virtual Accoiu
Calculate Available Balance of From Account , Virtual Account-->Virtual Account|Authorise Move of Overdraft L
>Payment Order|Create Payment Order for Fees and Charges , Servicing Order-->Corporate Current Account|G
Current Accounts , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts of This

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Clo
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show List of Virtual Account and Select Account to Be Closed , Servicing Order-->Party
Customer , Servicing Order-->Virtual Account|Conduct Virtual Account Closing Process , Servicing Order-->Cus
Request to Close Virtual Account , Virtual Account-->Correspondence|Inform Corporate Debit Card Holders on
Administration|Cancel Debit Cards of Virtual Account to be Closed , Virtual Account-->Direct Debit Mandate|Ca
Closed , Virtual Account-->Payment Order|Create Payment Order for Fees and Charges , Virtual Account-->Pay
Remaining Balance , Virtual Account-->Position Keeping|Deactivate Account , Virtual Account-->Sales Product
Virtual Account-->Correspondence|Inform Customer , Virtual Account-->Virtual Account|Cancel Direct Debits I
Account-->Virtual Account|Preclose Virtual Account , Virtual Account-->Virtual Account|Calculate Interest , Virt
Account , Virtual Account-->Payment Order|Create Payment Order for Interest , Servicing Order-->Customer P
Accounts of This Customer , Virtual Account-->Standing Order|Cancel Standijg Orders of Virtual Account to Be
Account|Get Virtual Accounts of These Corporate Current Accounts

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle request to Cha
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Show Virtual Account and Get Selected , Servicing Order-->Legal Entity Directo
>Customer Workbench|Show Subsidiary Customers and Get Selected , Servicing Order-->Party Lifecycle Mana
Order-->Customer Workbench|Get Required Documents from Customer , Servicing Order-->Document Library
>Customer Workbench|Confirm Change of Virtual Account Ownership , Servicing Order-->Corporate Current A
Current Accounts , Servicing Order-->Product Directory|Get List of Required Documents , Servicing Order-->C
Current Accounts of This Customer , Servicing Order-->Virtual Account|Change Ownership of Virtual Account ,
Update Sales Product Agreement , Virtual Account-->Payment Order|Create Payment Order for Fees and Charg
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to De
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Cu
Detached , Session Dialogue-->Customer Products and Services|Get Products of This Customer , Servicing Ord
from Salary Package , Servicing Order-->Employee Payment Services|Update Employee Payment Services , Em
Remove Account from Employee Payment Services , Current Account-->Product Directory|Get Standard Condit
Agreement|Update Sales Product Agreement , Current Account-->Correspondence|Inform Employee , Employe
Inform Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Get Detail
>Employee Payment Services|Open Salary Accounts , Current Account-->Correspondence|Get Remaining Data
>Correspondence|Get Customer Signature , Current Account-->Issued Device Administration|Issue Debit Card
Customer , Servicing Order-->Servicing Order|Verify Syntax and Semantics , Servicing Order-->Servicing Orde
Services-->Party Lifecycle Management|Verify Retail Customer , Employee Payment Services-->Current Accou
Current Account-->Position Keeping|Set Up New Account , Current Account-->Party Lifecycle Management|Ver
>Customer Agreement|Create Customer Agreement , Current Account-->Sales Product Agreement|Create Sale

Session Dialogue-->Customer Offer|Record Request to Open Corporate Payroll Service Agreement , Customer
Corporate Customer , Customer Offer-->Product Directory|Get details of Salary Account Services , Customer O
Products of this Customer , Customer Offer-->Session Dialogue|Agree Conditions with Customer , Customer O
Employee Payment Services Agreement , Employee Payment Services-->Sales Product Agreement|Create Sale
Services-->Correspondence|Get Customer signatures , Employee Payment Services-->Document Library|File S
Services-->Payment Order|Create Payment Order for Fees and Charges , Employee Payment Services-->Corre
Payment Services-->Employee Payment Services|Authorise Employee Payment Services Agreement

Session Dialogue-->Servicing Order|Record Request to Detach Account from Corporate Payroll Service Agreem
Services|Verify if Account is in Employee Payment Services , Servicing Order-->Employee Payment Services|U
Payment Services-->Current Account|Remove Account from Corporate Payroll Services , Current Account-->Pr
Current Account-->Sales Product Agreement|Update Sales Product Agreement , Current Account-->Correspond
Account-->Correspondence|Send Updated Sales Product Agreement to Customer , Employee Payment Services

Correspondence-->Servicing Order|Record Request to Open Salary Accounts , Servicing Order-->Employee Pa

Employee Payment Services-->Party Lifecycle Management|Verify Retail Customer , Employee Payment Servic
from Bulk Request , Current Account-->Position Keeping|Set up new account , Current Account-->Issued Devic
Order-->Servicing Order|Validate Syntax and Semantics , Servicing Order-->Servicing Order|Carry Out Dedup
Get Remaining Data from Customer , Current Account-->Correspondence|Get Customer Signature , Current Ac
Customer Agreement , Current Account-->Correspondence|Inform Customer , Current Account-->Sales Produc
Current Account-->Party Lifecycle Management|Verify Customer Activation
Corporate Current Account-->Product Directory|Determine Priority of Transaction Type , Corporate Current Acc
Dynamically Calculated Available Balance , Corporate Current Account-->Corporate Current Account|Determine
Account-->Position Keeping|Get Postings for This Account , Corporate Current Account-->Corporate Current Ac
Current Account-->Position Keeping|Get Final Block Amounts for This Account , Corporate Current Account-->C
Balance based on Final Blocks , Corporate Current Account-->Position Keeping|Get Pending Blocks of Higher Pr
Account-->Corporate Current Account|Recalculate Available Balance Based on Pending Blocks with Higher Prior
Keeping|Get Pending Block with Same Priority and Older Established Date and Time for This Account , Corpora
Account|Recalculate Available Balance Based on Same Priority Pending Blocks
Payment Execution-->Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corpo
Corporate Current Account-->Position Keeping|Remove Final Block , Corporate Current Account-->Corporate C
Current Account-->Corporate Current Account|Determine Dynamically Calculated Available Balance , Corporate
Account|Set Booking Status , Position Keeping-->Position Keeping|Create Posting
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corp
, Position Keeping-->Position Keeping|Create Posting , Corporate Current Account-->Corporate Current Accoun
Account-->Position Keeping|Convert Pending Blocks into Final Blocks

Corporate Current Account-->Payment Order|Create Payment Order for Interest Settlement , Corporate Curren
Process Interest Settlement , Payment Order-->Payment Execution|Execute Payment Transaction , Payment E
Booking for Customer Account , Payment Execution-->Position Keeping|Record Credit Booking for Intermediate
Keeping|Record Credit Booking for Customer Account , Payment Execution-->Position Keeping|Record Debit Bo
Financial Accounting-->Corporate Current Account|Get Todays Interest , Financial Accounting-->Booking Execu
Booking Execution-->Position Keeping|Record Credit Booking for Revenue Account , Booking Execution-->Posit
Intermediate Account , Financial Accounting-->Booking Execution|Execute Booking for Credit Interest , Bookin
Booking for Cost Account , Booking Execution-->Position Keeping|Record Credit Booking for Intermediate Acco

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Payment Initiation|Record Request to
Payment Initiation-->Transaction Authorization|Get Transaction Authorisation , Payment Initiation-->Customer
Initiation-->Customer Products and Services|Get Corporate Current Accounts of This Customer , Payment Initi
Current Accounts and Select Account for Standing Order , Payment Initiation-->Corporate Current Account|Ret
Workbench|Get Details of Customer Request , Session Dialogue-->Customer Products and Services|Get All Pro
>Corporate Current Account|Record Standing Order for This Account , Corporate Current Account-->Standing
>Standing Order|Authorise Standing Order , Payment Initiation-->Customer Workbench|Confirm Standing Ord
Compliance|Conduct AML Check on Beneficiary , Payment Initiation-->Information Provider Operation|Verify B

Standing Order-->Session Dialogue|Determine if Standing Order Needs to Be Reconnected to Different Accoun

Order|Cancel Standing Orders of Account to Be Closed , Standing Order-->Standing Order|Reconnect Standing
>Standing Order|Remove Standing Order from This Account , Standing Order-->Customer Products and Servic
of Standing Order , Standing Order-->Corporate Current Account|Update Corporate Current Account for Cance

Session Dialogue-->Payment Initiation|Handle Request to Cancel Credit Transfer Standing Order , Payment Ini
Cancellation of Standing Order , Corporate Current Account-->Payment Order|Create Payment Order for Fees
>Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Calculate Stand
Current Account-->Standing Order|Remove Standing Order , Standing Order-->Corporate Current Account|Up
Session Dialogue-->Payment Initiation|Record Request to Establish Credit Transfer Standing Order , Payment I
Corporate Customer , Payment Initiation-->Regulatory Compliance|Conduct AML Check on Beneficiary , Payme
Services|Get Corporate Current Accounts of This Customer , Payment Initiation-->Corporate Current Account|R
Corporate Current Account-->Standing Order|Create Standing Order , Standing Order-->Standing Order|Autho
>Correspondence|Confirm Standing Order to Customer , Payment Initiation-->Session Dialogue|Select Accoun
>Information Provider Operation|Check Beneficiary Account
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Term Deposit|R
Servicing Order-->Customer Workbench|Get Requested Updates , Servicing Order-->Term Deposit|Update Ter
Deposit-->Sales Product Agreement|Update Sales Product Agreement , Servicing Order-->Customer Workbenc
Conditions , Term Deposit-->Term Deposit|Authorise Change of Term Deposit Agreement Conditions , Servicin
Retrieve Term Deposit of This Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Handle Request to Est
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Product Directory|Get Sta
Customer Offer-->Customer Agreement|Get Customer-Specific Conditions , Customer Offer-->Customer Work
Data , Customer Offer-->Legal Compliance|Get Legal Advice , Customer Offer-->Customer Workbench|Discuss
Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Deposit-->Product Directory|Get Opera
Workbench|Confirm Opening of Term Deposit Agreement , Term Deposit-->Guideline Compliance|Verify Correc
Opening Process , Customer Offer-->Party Lifecycle Management|Verify Corporate Customer , Customer Offer-
Deposit Agreement , Term Deposit-->Term Deposit|Authorise Term Deposit Agreement , Term Deposit-->Term
Agreement , Term Deposit-->Sales Product Agreement|Create Sales Product Agreement , Customer Offer-->C
of This Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement , Term Dep
Completion of Customer Updates

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Term Deposit|Get details of Term Deposit , Servicing Order-->Corporate Treasury|Get Interest Rates
, Servicing Order-->Customer Workbench|Get Customer Approval , Servicing Order-->Term Deposit|Renew Te
Directory|Get Operational Details for New Deposit , Term Deposit-->Corporate Current Account|Link New Term
Servicing Order-->Customer Workbench|Confirm Early Renewal of Term Deposit to Customer , Servicing Order
to be Renewed , Term Deposit-->Term Deposit|Delink Accounts and Credit Facilities , Term Deposit-->Corpora
Settlement Account , Term Deposit-->Term Deposit|Create New Deposit Account , Term Deposit-->Term Depo
Settlement Account , Term Deposit-->Term Deposit|Authorise Renewal of Term Deposit , Term Deposit-->Posi
Deposit-->Payment Order|Create Payment Order for Pricipal Amount , Term Deposit-->Term Deposit|Close De
Keeping|Deactivate Old Account , Term Deposit-->Term Deposit|Calculate Interest , Term Deposit-->Term Dep
>Credit Facility|Delink Term Deposit , Term Deposit-->Credit Facility|Link New Deposit Account , Term Deposit
Fees and Interest , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Traded Position Mana
>Traded Position Management|Place New Deposit in Market , Servicing Order-->Customer Products and Servic
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Op
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Te
Details , Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Corpor
Deposit , Servicing Order-->Customer Workbench|Agree Conditions with Customer , Servicing Order-->Term D
>Product Directory|Get Operational Details , Term Deposit-->Position Keeping|Set Up New Account , Term Dep
to Fund Deposit , Term Deposit-->Payment Order|Create Payment Order for Deposit Handling Fees , Servicing
Opening of Deposit to Customer , Term Deposit-->Term Deposit|Link Corporate Current Account to Term Depo
Term Deposit , Term Deposit-->Corporate Current Account|Link Term Deposit to Corporate Current Account , T
Place New Deposit in Market , Servicing Order-->Customer Products and Services|Get Corporate Current Accou
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Show Term Deposit and Have Customer Select , Servicing Order-->Te
Servicing Order-->Corporate Current Account|Get Details of Settlement Accounts , Servicing Order-->Custome
Servicing Order-->Term Deposit|Change Term Deposit Attached Current Account , Term Deposit-->Corporate
Corporate Current Account , Servicing Order-->Customer Workbench|Confirm Change of Attached Corporate C
Delink Corporate Current Account from Term Deposit , Term Deposit-->Term Deposit|Link Corporate Current A
>Corporate Current Account|Delink Term Deposit from Corporate Current Account , Servicing Order-->Custom
This Customer

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Attached Current Account , Servi
Deposit Attached Current Account , Term Deposit-->Corporate Current Account|Delink Term Deposit from Sett
Current Account|Link Term Deposit to Corporate Current Account , Term Deposit-->Correspondence|Inform Cu
Corporate Current Account from Term Deposit , Term Deposit-->Term Deposit|Link Corporate Current Account

Session Dialogue-->Customer Offer|Handle Request to Establish Term Deposit Agreement , Customer Offer-->
Customer , Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Product Direct
Conditions , Customer Offer-->Customer Agreement|Get Customer-Specific Conditions , Customer Offer-->Ses
Customer , Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Deposit-->Product Director
>Legal Compliance|Get Legal Approval , Term Deposit-->Correspondence|Get Customer Signature , Term Dep
Agreement , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement , Term Deposit-->
Deposit-->Guideline Compliance|Verify Correct Execution of Term Deposit Agreement Opening Process , Term
Deposit Agreement , Customer Offer-->Customer Products and Services|Get All Products of This Customer , Te
Verify Completion of Customer Updates , Term Deposit-->Sales Product Agreement|Create Sales Product Agre

Session Dialogue-->Servicing Order|Handle Request to Open Term Deposit under Term Deposit Agreement , S
Deposit Agreement Details , Servicing Order-->Corporate Treasury|Get Interest Rates for Term Deposit , Servi
Data and Agree Conditions , Servicing Order-->Term Deposit|Open Term Deposit , Term Deposit-->Product Dir
Deposit-->Customer Products and Services|Get Corporate Current Accounts of this Customer , Term Deposit--
to Corporate Current Account , Term Deposit-->Position Keeping|Set Up New Account , Term Deposit-->Payme
Deposit , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit-->Corre
>Term Deposit|Link Corporate Current Account to Term Deposit as Settlement Account , Term Deposit-->Term
Deposit-->Traded Position Management|Place New Deposit in Market
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Directory|
>Term Deposit|Get Details for Closing of Term Deposit Account , Servicing Order-->Customer Workbench|Get
Order-->Product Directory|Get Interest and Fee Rates for Early Closing , Servicing Order-->Customer Workben
Servicing Order-->Term Deposit|Close Deposit Account Early , Term Deposit-->Payment Order|Create Paymen
>Payment Order|Create Payment Order to Transfer Principal Amount , Term Deposit-->Current Account|Delink
Term Deposit-->Position Keeping|Deactivate Closed Account , Servicing Order-->Customer Workbench|Inform
, Term Deposit-->Term Deposit|Remove Amount Blocks and Account Blocks , Term Deposit-->Term Deposit|C
>Term Deposit|Authorise Closing of Term Deposit , Term Deposit-->Term Deposit|Delink Accounts from Depos
Create Payment Order for Interest , Session Dialogue-->Customer Products and Services|Get Customer Produc
Services|Remove Term Deposit from Customer List of Products
Session Dialogue-->Servicing Order|Record Request for Early Closing of Term Deposit , Servicing Order-->Part
Customer , Servicing Order-->Term Deposit|Get Deposit Details and Conditions for Early Closing , Term Depos
Deposit from Settlement Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Interes
Payment Order for Principal Amount , Term Deposit-->Position Keeping|Deactivate Closed Account , Term Dep
Servicing Order-->Corporate Treasury|Determine Penalty Interest and Charges , Servicing Order-->Term Depo
Servicing Order-->Session Dialogue|Get Customer Approval , Servicing Order-->Term Deposit|Close Term Dep
Delink Accounts and Credit Facilties , Term Deposit-->Credit Facility|Delink Term Deposit , Term Deposit-->Ter
Term Deposit-->Term Deposit|Calculate Interest , Servicing Order-->Term Deposit|Get Amount Bocks , Term
Blocks , Term Deposit-->Traded Position Management|Cancel Placed Deposit , Term Deposit-->Party Lifecycle
Updates

Session Dialogue-->Servicing Order|Record Request for Early Renewal of Term Deposit , Servicing Order-->Pa
Customer , Servicing Order-->Term Deposit|Get Details of Term Deposit , Servicing Order-->Product Directory
Servicing Order-->Session Dialogue|Agree Conditions with Customer , Servicing Order-->Term Deposit|Renew
Deposit|Delink Accounts and Remove Blocks , Term Deposit-->Current Account|Delink Term Deposit from Sett
Directory|Get Operational Details for New Term Deposit , Term Deposit-->Term Deposit|Link Current Account
Account|Link Deposit Account to Current Account , Term Deposit-->Term Deposit|Authorise Renewal of Term D
Up New Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit
Principal Amount , Term Deposit-->Payment Order|Create Payment Order to Fund New Deposit , Term Deposit
Account , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Calculate Accrue
Create Payment Order for Interest , Term Deposit-->Customer Products and Services|Update List of Customer

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Agreement Conditions , Servicin
Corporate Customer , Servicing Order-->Term Deposit|Get Term Deposit Agreement Conditions , Servicing Ord
Servicing Order-->Term Deposit|Update Term Deposit Agreement Conditions , Term Deposit-->Sales Product A
Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Authorise Change of Depos
>Customer Products and Services|Get All Products of This Customer , Term Deposit-->Party Lifecycle Managem
Session Dialogue-->Customer Offer|Record Request for Credit Facility , Customer Offer-->Party Lifecycle Mana
Offer-->Customer Relationship Management|Conduct Credit Facility Opening Process , Customer Relationship M
Details from Customer , Customer Relationship Management-->Product Expert Sales Support|Get Required Exp
>Correspondence|Get Required Documents from Customer , Customer Relationship Management-->Collateral
Collateral Value , Customer Relationship Management-->Credit Management|Get Pricing and Conditions , Cred
Facilties Risk Model , Credit Management-->Regulatory Compliance|Conduct Regulatory Compliance Checks , C
Against Fraud Alert Rules Models and Scanners , Customer Relationship Management-->Customer Relationship
Management , Customer Relationship Management-->Session Dialogue|Discuss Conditions with Customer , Cu
Relationship Management|Verify Requested Changes , Customer Relationship Management-->Credit Facility|Pr
Facility|Determine Position in Customer Credit Facility Hierarchy , Credit Facility-->Credit Facility|Pre-Approve
Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-
Populate Legal Documents , Customer Relationship Management-->Credit Management|Get Finalised Pricing an
Management-->Collateral Asset Administration|Confirm Collateral Value , Customer Relationship Management-
Committee , Customer Relationship Management-->Customer Relationship Management|Prepare Proposal for C
Management-->Correspondence|Send Proposal to Customer , Customer Relationship Management-->Session D
Get Approval , Customer Relationship Management-->Credit Facility|Open Credit Facility , Credit Facility-->Sal
Agreement , Credit Facility-->Correspondence|Get Customer Signature , Credit Facility-->Document Library|Fi
>Credit Facility|Authorise Credit Facility , Credit Facility-->Credit Facility|Attach Credit Facility in Credit Facility
Create Payment Order for Fees and Charges , Credit Facility-->Guideline Compliance|Verify Correct Execution o
Relationship Management-->Product Directory|Get List of Required Documents , Customer Relationship Manag
Confirm Request Is within Customer Credit Limit , Customer Offer-->Customer Products and Services|Get All P
>Party Lifecycle Management|Verify Completion of Customer Updates
Customer Workbench-->eBranch Operations|Handle Service Request from Bank Party , eBranch Operations-->
Contact Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Ba
>Customer Workbench|Get Requested Service from Bank Party , Session Dialogue-->Servicing Order|Record B
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of B2B Direct Debit Mandate from Creditor Bank , Servicin
B2B Direct Debit Mandate on Debtors Account , Corporate Current Account-->Correspondence|Inform Custome
Confirm Registration of B2B Direct Debit Mandate to Creditor Bank , Corporate Current Account-->Corporate C
Mandate

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Core SEPA Dir
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Corporate Current Accou
Servicing Order-->Customer Workbench|Get Details of Direct Debit Mandate , Servicing Order-->Regulatory C
Order-->Corporate Current Account|Initiate Direct Debit Service for This Mandate , Corporate Current Account
Mandate Record , Direct Debit Mandate-->Document Library|File Direct Debit Mandate Instruction , Servicing O
Registration of Direct Debit Mandate to Customer , Session Dialogue-->Customer Products and Services|Get Al
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Handle Request to Us
Customer Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle
Customer Offer-->Product Directory|Get Standard Conditions for Direct Debits Service , Customer Offer-->Cus
Direct Debit Service and Get Selected , Customer Offer-->Corporate Current Account|Open Direct Debits Servi
Directory|Get Operational Details , Corporate Current Account-->Information Provider Operation|Get Creditor I
Product Agreement|Create Sales Product Agreement , Corporate Current Account-->Customer Workbench|Sho
Approval , Corporate Current Account-->Payment Order|Create Payment Order for Fees and Charges , Corpora
Services|Add Direct Debits Service to Customer Services , Corporate Current Account-->Corporate Current Acc
Current Account-->Corporate Current Account|Authorise Direct Debits Service , Customer Offer-->Customer W
Service to Customer , Customer Offer-->Customer Products and Services|Get Corporate Current Accounts of T
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Instruction on
Creditor Bank , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->
Customer , Servicing Order-->Corporate Current Account|Get Details of Direct Debit Services , Servicing Order
Direct Debits Service to Be Terminated , Corporate Current Account-->Sales Product Agreement|Update Sales
Account-->Direct Debit Mandate|Cancel Direct Debit Mandates for Direct Debits Service Agreement , Corporate
Payment Order for Fees and Charges , Servicing Order-->Customer Workbench|Confirm Termination of B2B Di
>Corporate Current Account|Terminate B2B Direct Debit Service , Direct Debit Mandate-->Correspondence|Inf
Account-->Corporate Current Account|Authorise Cancellation of Direct Debits Service , Corporate Current Acco
Direct Debits Service from Corporate Current Account , Corporate Current Account-->Customer Products and S
Customer Services
Session Dialogue-->Servicing Order|Record Instruction on Terminating B2B Direct Debits Service – Creditor Ba
Management|Verify Corporate Customer , Servicing Order-->Corporate Current Account|Terminate B2B Direct
>Sales Product Agreement|Update Sales Product Agreement , Corporate Current Account-->Direct Debit Mand
Debits Service Agreement , Direct Debit Mandate-->Correspondence|Inform Debtor Banks , Corporate Current
Order for Fees and Charges , Corporate Current Account-->Correspondence|Inform Customer , Servicing Orde
Direct Debit Services , Corporate Current Account-->Corporate Current Account|Authorise Cancellation of Direc
>Corporate Current Account|Remove Direct Debits service from Corporate Current Account , Corporate Curren
Remove Direct Debits Service from Customer Services

Session Dialogue-->Customer Offer|Handle Request to Use Direct Debits as Payment Instrument , Customer O
Corporate Customer , Customer Offer-->Product Directory|Get Standard Conditions for Direct Debits Service ,
Account and Agree on Conditions , Customer Offer-->Corporate Current Account|Open Direct Debits Service , C
Get Operational Details , Corporate Current Account-->Correspondence|Get Creditor Identifier , Corporate Cur
Create Sales Product Agreement , Corporate Current Account-->Correspondence|Get Customer signatures , Co
File Sales Product Agreement , Corporate Current Account-->Payment Order|Create Payment Order for Fees an
>Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Set Up Direct D
>Corporate Current Account|Authorise Direct Debits Service , Customer Offer-->Customer Products and Servic
Customer , Corporate Current Account-->Customer Products and Services|Add Direct Debits Service to Custom
Correspondence-->Corporate Current Account|Process B2B Direct Debit Mandate Notice from Creditor Bank - D
>Party Lifecycle Management|Verify Corporate Customer , Corporate Current Account-->Correspondence|Get
Account-->Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Accep
Corporate Current Account
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ad
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Get Sweep Sequence Details from Customer , Servicing Order-->Account Balan
Account Balance Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , A
Demand Deposit to Sweep Service , Account Balance Sweeping-->Payment Order|Create Payment Order for Fe
Workbench|Confirm Sweep Update to Customer , Account Balance Sweeping-->Account Balance Sweeping|Aut
Dialogue-->Customer Products and Services|Get All Products of This Customer , Servicing Order-->Account Ba
Sequence , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts and Demand D
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Sweep Sequence to Customer and Get Requested Change , Servicing Order-->Cu
Customer , Servicing Order-->Account Balance Sweeping|Get Sweep Details and Sequence , Servicing Order--
Sequence , Account Balance Sweeping-->Account Balance Sweeping|Authorise Change of Sweep Sequence , A
Create Payment Order for Fees and Charges

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Te
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Sweep Termination Conditions and Get Customer Approval , Servicing Order-->A
Service , Account Balance Sweeping-->Corporate Current Account|Remove Corporate Current Account from Sw
>Term Deposit|Remove Term Deposit Account from Sweep Service , Account Balance Sweeping-->Payment Or
Charges , Servicing Order-->Customer Workbench|Confirm Termination of Sweep Service to Customer , Servic
Sweep Agreements and Select Agreement to Be Terminated , Session Dialogue-->Customer Products and Serv
Servicing Order-->Account Balance Sweeping|Get Sweep Agreements of This Customer , Servicing Order-->Ac
Termination of Sweep Agreement , Account Balance Sweeping-->Customer Products and Services|Remove Sw
Account Balance Sweeping-->Account Balance Sweeping|Calculate Termination Fees , Account Balance Sweepi
Termination of Sweep Service

Session Dialogue-->Customer Offer|Record Request for Sweep Agreement , Customer Offer-->Party Lifecycle M
Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Party Lifecycle Manageme
Offer-->Session Dialogue|Get Accounts to Be Included in the New Sweep Service , Customer Offer-->Product D
Offer-->Session Dialogue|Agree Conditions with Customer , Customer Offer-->Account Balance Sweeping|Ope
>Product Directory|Get Operational Details , Account Balance Sweeping-->Sales Product Agreement|Create S
Sweeping-->Correspondence|Get Customer Signature , Account Balance Sweeping-->Document Library|File Sa
Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account Balance S
Order for Fees and Charges , Account Balance Sweeping-->Correspondence|Inform Customer , Account Balanc
Correct Execution of Sweep Agreement Opening Process , Account Balance Sweeping-->Term Deposit|Link Ter
Sweeping-->Account Balance Sweeping|Authorise Sweep Service , Customer Offer-->Party Reference Data Dir
Customer Is Authorised , Account Balance Sweeping-->Customer Products and Services|Add Sweep Agreemen
Session Dialogue-->Servicing Order|Record Request to Terminate Sweep Agreement , Servicing Order-->Party
Customer , Servicing Order-->Customer Products and Services|Get All Products of This Customer , Servicing O
Servicing Order-->Account Balance Sweeping|Get Conditions for Termination of Sweep Agreement , Servicing
Sweep Service , Account Balance Sweeping-->Corporate Current Account|Remove Corporate Current Account
Sweeping-->Term Deposit|Remove Term Deposit from Sweep Service , Account Balance Sweeping-->Account
Account Balance Sweeping-->Account Balance Sweeping|Authorise Termination of Sweep Service , Account Ba
Payment Order for Fees and Charges , Account Balance Sweeping-->Customer Products and Services|Remove
Account Balance Sweeping-->Correspondence|Inform Customer

Session Dialogue-->Customer Relationship Management|Record Request for Sweep Agreement Considering Int
Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-
, Customer Relationship Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Re
Get Accounts to Be Included in the New Sweep Service , Customer Relationship Management-->Legal Complian
Customer Relationship Management-->Product Directory|Get Standard Conditions , Customer Relationship Man
Agreement , Customer Relationship Management-->Correspondence|Get Approval from Requesting Customer
Management-->Account Balance Sweeping|Open Sweep Service Considering Inter-Company Loans , Account B
Operational Details , Account Balance Sweeping-->Sales Product Agreement|Create Sales Product Agreement ,
Get Signatures from Requesting Customer and Affiliated Parties , Account Balance Sweeping-->Document Libra
Balance Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account B
Payment Order for Fees and Charges , Account Balance Sweeping-->Correspondence|Inform Customer , Accou
Verify Correct Execution of Sweep Agreement Opening Process , Account Balance Sweeping-->Term Deposit|Li
Relationship Management-->Party Reference Data Directory|Get Accounts for Which Requesting Customer is A
>Account Balance Sweeping|Authorise Sweep Service , Account Balance Sweeping-->Customer Products and S
List of Products
Session Dialogue-->Servicing Order|Record Request to Add Account to Sweep agreement , Servicing Order-->
Customer , Servicing Order-->Corporate Current Account|Get Details of Account to Be Added to Sweep Service
Sweep Sequence , Servicing Order-->Account Balance Sweeping|Get Details and Sweep Sequence , Servicing O
Account to Sweep Service , Account Balance Sweeping-->Account Balance Sweeping|Update Sweep Service to
Sweeping-->Corporate Current Account|Link Corporate Current Account to Sweep Service , Account Balance S
Authorise Change of Sweep Service , Account Balance Sweeping-->Payment Order|Create Payment Order for F
>Correspondence|Inform Customer

Session Dialogue-->Customer Offer|Record Request for Notional Pooling agreement , Customer Offer-->Party
Customer , Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Product Direct
>Session Dialogue|Agree Conditions with Customer , Customer Offer-->Notional Pooling|Define Scope of Notio
>Party Lifecycle Management|Verify Corporate Customer , Customer Offer-->Notional Pooling|Open Pooling Se
Get Operational Details , Notional Pooling-->Correspondence|Get Customer Signature , Notional Pooling-->Do
Notional Pooling-->Payment Order|Create Payment Order for Fees and Charges , Notional Pooling-->Correspon
>Guideline Compliance|Verify Correct Execution of Notional Pooling Opening Process , Customer Offer-->Custo
Conditions , Notional Pooling-->Notional Pooling|Authorise Notional Pooling Service , Notional Pooling-->Sales
Agreement , Customer Offer-->Customer Products and Services|Get All Products of Participating Customers , N
Services|Add Pooling Service to Customer List of Products
Session Dialogue-->Servicing Order|Record Request to Change Sweep Sequence , Servicing Order-->Party Life
Servicing Order-->Session Dialogue|Confirm Sweep Sequence , Servicing Order-->Account Balance Sweeping|
Order-->Account Balance Sweeping|Change Sweep Sequence , Account Balance Sweeping-->Account Balance
Sequence , Account Balance Sweeping-->Payment Order|Create Payment Order for Fees and Charges , Accoun
Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Pre
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Dir
>Product Directory|Get Product Options and List of Data for Pre-Opening , Servicing Order-->Customer Workb
Data , Servicing Order-->Corporate Current Account|Pre-open Corporate Current Account , Servicing Order-->
Details to Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request for Hi
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Product Options and Get Customer Choice , Servicing Order-->Product Directory
>Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Customer Workbench|Agree Con
>Product Directory|Get Template for High Volume Account Opening , Servicing Order-->Customer Workbench|
Servicing Order-->Corporate Current Account|Preopen Corporate Current Account , Servicing Order-->Custom
Customer and Get Confirmation , Servicing Order-->Corporate Current Account|Open Corporate Current Accou
Facility|Link Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keeping|Set U
>Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Correspondence|
Accounts Opening to Customer , Corporate Current Account-->Corporate Current Account|Complete Current Ac
>Corporate Current Account|Authorise Account Opening , Corporate Current Account-->Corporate Current Acc
Account , Corporate Current Account-->Sales Product Agreement|Create Sales Product Agreement , Servicing
of Current Account Applications , Servicing Order-->Product Directory|Get Criteria for Completeness Check , Se
Services|Get All Products of This Customer , Servicing Order-->Document Services|Check Correctness of Supp

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Manageme
Offer-->Product Directory|Get Corporate Current Account Types , Customer Offer-->Customer Workbench|Sho
Offer-->Customer Workbench|Get Completed Request from Customer , Customer Offer-->Corporate Current A
Customer Offer-->Customer Workbench|Confirm Processing of Corporate Current Account Application , Custom
Complete Opening of Corporate Current Account , Corporate Current Account-->Party Lifecycle Management|V
>Credit Facility|Link Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keepi
Account-->Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Corresp
Customer , Corporate Current Account-->Guideline Compliance|Verify Correct Execution of Account Opening Pr
Get Standard Conditions , Customer Offer-->Customer Agreement|Get Customer Specific Conditions , Custome
of Request , Corporate Current Account-->Corporate Current Account|Complete Corporate Current Account Da
Current Account|Link Credit Facility to Corporate Current Account , Corporate Current Account-->Corporate Cu
Account Opening , Corporate Current Account-->Sales Product Agreement|Create Sales Product Agreement , C
Management|Verify Completion of Customer Updates , Customer Offer-->Customer Offer|Check Completeness
Customer Offer-->Product Directory|Get Criteria for Completeness Check , Customer Offer-->Customer Produc
Customer , Corporate Current Account-->Customer Products and Services|Add Corporate Current Account , Cu
Correctness of Supporting Documents , Corporate Current Account-->Document Library|File Customer Docume
Compliance|Verify Regulatory Compliance
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle request for De
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Get Details of Customer Request , Servicing Order-->Corporate Current Account|Get C
Order-->Product Directory|Get Standard Conditions , Servicing Order-->Customer Workbench|Get Customer S
Servicing Order-->Corporate Current Account|Add Debit Card Service to Corporate Current Account , Corporat
Management|Verify Retail Customer , Corporate Current Account-->Issued Device Administration|Issue Debit C
Current Account|Register Corporate Debit Card Holder , Corporate Current Account-->Corporate Current Accou
Servicing Order-->Customer Products and Services|Get All Products of This Customer , Servicing Order-->Sale
Conditions
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Re
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Corporate Curre
Account , Servicing Order-->Corporate Current Account|Set Account Status to Active , Servicing Order-->Custo
Customer , Corporate Current Account-->Corporate Current Account|Authorise Activating Corporate Current Ac
and Services|Get Current Products

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Clo
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Dir
Order-->Customer Workbench|Get Corporate Current Account to be Closed and Reason for Closing , Servicing
Closing of Corporate Current Account , Corporate Current Account-->Customer Workbench|Get Customer Appr
Corporate Current Account-->Credit Facility|De-link Corporate Current Account from Credit Facility , Corporate
Update Sales Product Agreement , Corporate Current Account-->Payment Order|Create Payment Order for Fee
>Payment Order|Create Payment Order for Remaining Balance , Corporate Current Account-->Position Keeping
Current Account-->Correspondence|Send Confirmation of Account Closing to Customer , Corporate Current Acc
Accounts and Facilities , Corporate Current Account-->Corporate Current Account|Complete Closing of Corpora
Account-->Corporate Current Account|Relink Accounts , Corporate Current Account-->Corporate Current Accou
Current Account to Be Closed , Corporate Current Account-->Corporate Current Account|Cancel Direct Debit In
Current Account-->Corporate Current Account|Cancel Direct Debit Mandates of Accoint to Be Closed , Corporat
Account|Preclose Corporate Current Account , Corporate Current Account-->Corporate Current Account|Close C
Account-->Corporate Current Account|Calculate Interest , Corporate Current Account-->Payment Order|Creat
Order-->Customer Products and Services|Get Corporate Current Accounts of This Customer , Corporate Curren
Remove Corporate Current Account , Corporate Current Account-->Standing Order|Cancel Standing Orders of

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Pro
Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Transaction Authorization
Order-->Party Lifecycle Management|Verify Corporate Customer , Servicing Order-->Customer Workbench|Ge
Period , Servicing Order-->Customer Position|Provide Combined Account Statement , Corporate Current Accou
Specified Period , Customer Position-->Correspondence|Send Statement to Customer , Servicing Order-->Cust
Statement , Customer Position-->Corporate Current Account|Provide Booked Balance and Bookings for Specifie
Position|Compile Combined Account Statement , Servicing Order-->Customer Products and Services|Get All Ac
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Pr
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Relationship Management|Handle Request for Preferential Rates , Customer Relationship Managem
Conditions , Customer Relationship Management-->Customer Workbench|Get Details of Customer Request , Cu
Workbench|Agree with Customer on New Preferential Rates , Customer Relationship Management-->Customer
Customer Relationship Management-->Customer Relationship Management|Determine Acceptability of Rate Re
Management-->Corporate Current Account|Update Corporate Current Account , Corporate Current Account-->
Current Account Change , Corporate Current Account-->Sales Product Agreement|Update Sales Product Agreem
>Customer Products and Services|Get All Products of This Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Ch
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Current Accounts and Select Account of which Ownership Has to Change , Servic
Customers , Servicing Order-->Customer Workbench|Show Related Customers and Select New Owner , Servic
Corporate Customer , Servicing Order-->Customer Workbench|Get Required Documents from Customer , Serv
Documents , Servicing Order-->Corporate Current Account|Change Corporate Current Account Ownership , Co
Credit Facilities of New Customer , Corporate Current Account-->Customer Workbench|Select New Credit Facili
Facility|Authorise Use of Credit Facility , Corporate Current Account-->Credit Facility|Re-link Corporate Current
Account-->Customer Workbench|Confirm Processing of Request to Change Corporate Current Account Owners
Compliance|Verify Legal Compliance of Changing Corporate Current Account Ownership , Corporate Current Ac
Sales Product Agreement , Corporate Current Account-->Sales Product Agreement|Update Sales Product Agree
Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Customer Products and Serv
Corporate Current Account-->Customer Products and Services|Add Corporate Current Account , Corporate Cur
Account Agreement and Confirmation of Opening to Customer , Corporate Current Account-->Guideline Compli
Account Ownership Process , Corporate Current Account-->Corporate Current Account|Link Credit Facility to Co
Account-->Corporate Current Account|Complete Change of Corporate Current Account Ownership , Corporate C
Authorise Change of Corporate Current Account Ownership , Servicing Order-->Product Directory|Get List of R
Reference Data Directory|Verify if Current User Is Authorised for Different Customer , Servicing Order-->Custo
Current Accounts of This Customer
Session Dialogue-->Servicing Order|Record Request to Reactivate Dormant Corporate Current Account , Servic
Corporate Customer , Servicing Order-->Corporate Current Account|Get Dormancy Status , Servicing Order-->
, Corporate Current Account-->Correspondence|Inform Customer
Session Dialogue-->Servicing Order|Record Request to Close Corporate Current Account , Servicing Order-->P
Customer , Servicing Order-->Corporate Current Account|Capture Reason for Closure , Servicing Order-->Corp
Account , Corporate Current Account-->Correspondence|Get Customer Signature for Relinking Accounts , Corp
Corporate Current Account from Credit Facility , Corporate Current Account-->Sales Product Agreement|Updat
Account-->Payment Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Paymen
Balance , Corporate Current Account-->Position Keeping|Deactivate Closed Account , Corporate Current Accou
Account Closing to Customer , Corporate Current Account-->Corporate Current Account|Relink Accounts , Corp
Account|Cancel Debit Cards Service of Account to Be Closed , Corporate Current Account-->Corporate Current
Account to Be Closed , Corporate Current Account-->Corporate Current Account|Cancel Direct Debit Mandates
Account-->Corporate Current Account|Preclose Corporate Current Account , Corporate Current Account-->Corp
Corporate Current Account , Corporate Current Account-->Corporate Current Account|Calculate Interest , Corp
Create Payment Order for Interest , Servicing Order-->Customer Products and Services|Get Corporate Current
Account-->Customer Products and Services|Remove Corporate Current Account , Corporate Current Account--
Account to Be Closed

Session Dialogue-->Customer Case|Process Notification to Remove Amount Block , Customer Case-->Corporat

Customer Case-->Corporate Current Account|Remove Amount Block , Corporate Current Account-->Position K

Customer Relationship Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Rela

Account|Get Existing Amount Blocks , Corporate Current Account-->Position Keeping|Get Amount Blocks , Cus
Current Account|Get Available Balance , Customer Relationship Management-->Corporate Current Account|Put
>Correspondence|Inform Customer , Customer Relationship Management-->Customer Relationship Manageme
Corporate Current Account , Customer Relationship Management-->Customer Relationship Management|Take
Account-->Corporate Current Account|Authorise Account Block , Corporate Current Account-->Corporate Curre
Available Balance , Customer Relationship Management-->Corporate Current Account|Get Account Blocks , Cus
Products and Services|Get All Products of This Customer

Corporate Current Account-->Customer Relationship Management|Notify Relationship Managers on Dormant A

>Corporate Current Account|Process End of Daily Booking Window , Corporate Current Account-->Corporate C
Session Dialogue-->Servicing Order|Record Request to Provide Combined Account Statement , Servicing Order
Corporate Customer , Servicing Order-->Corporate Current Account|Provide Booked Balances and Bookings for
>Position Keeping|Get Postings for the Specified Period , Servicing Order-->Correspondence|Send Statement t
Dialogue|Have Customer Select Accounts to Be included , Servicing Order-->Customer Products and Services|G
Order-->Servicing Order|Compile Combined Account Statement

Session Dialogue-->Servicing Order|Record Customer Request to Add Related Party to Corporate Current Acco
Management|Verify Corporate Customer , Servicing Order-->Corporate Current Account|Add Related Party to C
Account-->Sales Product Agreement|Updae Sales Product Agreement , Corporate Current Account-->Correspo
Account-->Party Reference Data Directory|Link Corporate Current Account to Related Party , Corporate Curren
Customer , Servicing Order-->Party Lifecycle Management|Verify Party , Servicing Order-->Servicing Order|Ve
Current Account-->Corporate Current Account|Update Corporate Current Account , Corporate Current Account-
Current Account Change , Servicing Order-->Document Services|Check Correctness of Supporting Documents
Account Recovery-->Corporate Current Account|Process Request for Amount Block , Corporate Current Accoun
Block Queue , Corporate Current Account-->Corporate Current Account|Determine Dynamically Calculated Ava
>Position Keeping|Insert Pending Amount Block into Block Queue , Corporate Current Account-->Product Direc
Corporate Current Account-->Product Directory|Get Priority of Request for Final Block
Session Dialogue-->Customer Offer|Record Request to Open Corporate Current Account , Customer Offer-->Pa
Customer , Customer Offer-->Legal Entity Directory|Retrieve Related Customers , Customer Offer-->Product D
Customer Offer-->Customer Agreement|Retrieve Customer-Specific Conditions , Customer Offer-->Corporate C
Corporate Current Account , Corporate Current Account-->Correspondence|Get Customer signatures , Corpora
Corporate Current Account to Credit Facility , Corporate Current Account-->Position Keeping|Set Up New Accou
Order|Create Payment Order for Fees and Charges , Corporate Current Account-->Customer Products and Serv
Corporate Current Account-->Correspondence|Send Confirmation of Opening to Customer , Corporate Current
Execution of Account Opening Process , Corporate Current Account-->Corporate Current Account|Complete Co
Current Account-->Corporate Current Account|Authorise Current Account Opening , Corporate Current Account
Product Agreement , Corporate Current Account-->Corporate Current Account|Link Credit Facility to Corporate
Offer|Check Completeness of Corporate Current Account Application , Customer Offer-->Product Directory|Ret
Customer Offer-->Customer Products and Services|Retrieve All Products of This Customer , Customer Offer-->
Supporting Documents , Corporate Current Account-->Document Library|File Customer Documents , Corporate
Management|Verify Completion of Customer Updates , Customer Offer-->Product Directory|Retrieve Corporate
>Session Dialogue|Get Selected Option from Customer , Customer Offer-->Session Dialogue|Get Completed R
>Corporate Current Account|Pre Open Corporate Current Account , Customer Offer-->Session Dialogue|Inform
>Party Lifecycle Management|Verify Signatory , Customer Offer-->Regulatory Compliance|Verify Regulatory C

Session Dialogue-->Servicing Order|Record Request for Preferential Rates , Servicing Order-->Party Lifecycle M
Servicing Order-->Customer Relationship Management|Handle Request for Preferential Rates , Customer Relat
Get Customer Conditions , Customer Relationship Management-->Session Dialogue|Obtain Current Customer d
>Session Dialogue|Agree with Customer on New Preferential Rates , Customer Relationship Management-->Co
Current Account , Corporate Current Account-->Correspondence|Inform Customer , Corporate Current Accoun
Corporate Current Account Change , Corporate Current Account-->Sales Product Agreement|Update Sales Prod
Management-->Customer Products and Services|Get All Products of This Customer
Corporate Current Account-->Correspondence|Inform Corporate Debit Card Holders on Cancellation , Corporat
Administration|Cancel Debit Cards Service of Corporate Current Account , Corporate Current Account-->Corpor
Service of Corporate Current Account to Be Closed

Session Dialogue-->Servicing Order|Handle request for Debit Cards Service , Servicing Order-->Party Lifecycle
Servicing Order-->Corporate Current Account|Get Corporate Current Account Details , Servicing Order-->Prod
Servicing Order-->Session Dialogue|Agree on Charges for Debit Cards Service , Servicing Order-->Corporate C
Corporate Current Account , Corporate Current Account-->Issued Device Administration|Issue Debit Cards , Co
Management|Verify Retail Customer , Corporate Current Account-->Corporate Current Account|Register Corpo
Account-->Corporate Current Account|Authorise Debit Cards Service , Servicing Order-->Customer Products a
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request for Hi
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Show List of Accounts and Record Customer Selection , Servicing Order-->Prod
Servicing Order-->Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Customer Work
Servicing Order-->Product Directory|Get Template for High Volume Virtual Account Opening , Servicing Order-
Account to Be Opened , Servicing Order-->Virtual Account|Check completeness of Virtual Account Applications
Confirm Processing of Request for High Volume Virtual Account Opening , Servicing Order-->Virtual Account|O
Account-->Position Keeping|Set up Off Balance Sheet Account , Virtual Account-->Payment Order|Create Paym
Account-->Customer Products and Services|Add Virtual Account to Customer List of Products , Virtual Account-
Virtual Account Opening to Customer , Virtual Account-->Virtual Account|Complete Virtual Account Data , Virtu
Account , Virtual Account-->Virtual Account|Authorise Virtual Account Opening , Virtual Account-->Sales Produ
Agreement , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts of This Custo
Check Correctness of Supporting Documents

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Accounts and Record Selected Account , Servicing Order-->Legal Entity Directory
>Customer Workbench|Show Subsidiaries and Record Selected Subsidiary , Servicing Order-->Party Lifecycle M
Servicing Order-->Product Directory|Get Standard Conditions , Servicing Order-->Customer Agreement|Get Cu
>Customer Workbench|Agree Conditions with Customer , Servicing Order-->Product Directory|Get Template fo
>Customer Workbench|Record Details of Virtual Account to Be Opened , Servicing Order-->Virtual Account|Ch
, Servicing Order-->Virtual Account|Open Virtual Account , Virtual Account-->Position Keeping|Set up Off Balan
Order|Create Payment Order for Fees and Charges , Virtual Account-->Correspondence|Inform Customer , Ser
Virtual Account Opening to Customer , Virtual Account-->Virtual Account|Complete Virtual Account Data , Virtu
Account Opening , Virtual Account-->Sales Product Agreement|Create Sales Product Agreement , Servicing Ord
Corporate Current Accounts of This Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for O
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Corporate Current Account|Get Virtual Accounts of These Corporate Current Accounts , Servicing Orde
Account and Record Account for Overdraft Limit , Servicing Order-->Party Lifecycle Management|Verify Corpor
Workbench|Agree with Customer on Overdraft Amount , Servicing Order-->Customer Workbench|Confirm Virtu
>Customer Products and Services|Get Corporate Current Accounts of This Customer , Servicing Order-->Virtua
Amount on Selected Virtual Account , Servicing Order-->Virtual Account|Set Overdraft Limit on Selected Virtua
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record request to Mo
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Confirm Moving Overdraft Limit to Different Virtual Account , Servicin
Conditions , Servicing Order-->Customer Agreement|Get Customer Specific Conditions , Servicing Order-->Cu
and Limit Amount toBe Moved , Servicing Order-->Virtual Account|Move Overdraft Limit Between Virtual Accoiu
Calculate Available Balance of From Account , Virtual Account-->Virtual Account|Authorise Move of Overdraft L
>Payment Order|Create Payment Order for Fees and Charges , Servicing Order-->Corporate Current Account|G
Current Accounts , Servicing Order-->Customer Products and Services|Get Corporate Current Accounts of This

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Clo
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show List of Virtual Account and Select Account to Be Closed , Servicing Order-->Party
Customer , Servicing Order-->Virtual Account|Conduct Virtual Account Closing Process , Servicing Order-->Cus
Request to Close Virtual Account , Virtual Account-->Correspondence|Inform Corporate Debit Card Holders on
Administration|Cancel Debit Cards of Virtual Account to be Closed , Virtual Account-->Direct Debit Mandate|Ca
Closed , Virtual Account-->Payment Order|Create Payment Order for Fees and Charges , Virtual Account-->Pay
Remaining Balance , Virtual Account-->Position Keeping|Deactivate Account , Virtual Account-->Sales Product
Virtual Account-->Correspondence|Inform Customer , Virtual Account-->Virtual Account|Cancel Direct Debits I
Account-->Virtual Account|Preclose Virtual Account , Virtual Account-->Virtual Account|Calculate Interest , Virt
Account , Virtual Account-->Payment Order|Create Payment Order for Interest , Servicing Order-->Customer P
Accounts of This Customer , Virtual Account-->Standing Order|Cancel Standijg Orders of Virtual Account to Be
Account|Get Virtual Accounts of These Corporate Current Accounts

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle request to Cha
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Customer Workbench|Show Virtual Account and Get Selected , Servicing Order-->Legal Entity Directo
>Customer Workbench|Show Subsidiary Customers and Get Selected , Servicing Order-->Party Lifecycle Mana
Order-->Customer Workbench|Get Required Documents from Customer , Servicing Order-->Document Library
>Customer Workbench|Confirm Change of Virtual Account Ownership , Servicing Order-->Corporate Current A
Current Accounts , Servicing Order-->Product Directory|Get List of Required Documents , Servicing Order-->C
Current Accounts of This Customer , Servicing Order-->Virtual Account|Change Ownership of Virtual Account ,
Update Sales Product Agreement , Virtual Account-->Payment Order|Create Payment Order for Fees and Charg
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to De
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Cu
Detached , Session Dialogue-->Customer Products and Services|Get Products of This Customer , Servicing Ord
from Salary Package , Servicing Order-->Employee Payment Services|Update Employee Payment Services , Em
Remove Account from Employee Payment Services , Current Account-->Product Directory|Get Standard Condit
Agreement|Update Sales Product Agreement , Current Account-->Correspondence|Inform Employee , Employe
Inform Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Get Detail
>Employee Payment Services|Open Salary Accounts , Current Account-->Correspondence|Get Remaining Data
>Correspondence|Get Customer Signature , Current Account-->Issued Device Administration|Issue Debit Card
Customer , Servicing Order-->Servicing Order|Verify Syntax and Semantics , Servicing Order-->Servicing Orde
Services-->Party Lifecycle Management|Verify Retail Customer , Employee Payment Services-->Current Accou
Current Account-->Position Keeping|Set Up New Account , Current Account-->Party Lifecycle Management|Ver
>Customer Agreement|Create Customer Agreement , Current Account-->Sales Product Agreement|Create Sale

Session Dialogue-->Customer Offer|Record Request to Open Corporate Payroll Service Agreement , Customer
Corporate Customer , Customer Offer-->Product Directory|Get details of Salary Account Services , Customer O
Products of this Customer , Customer Offer-->Session Dialogue|Agree Conditions with Customer , Customer O
Employee Payment Services Agreement , Employee Payment Services-->Sales Product Agreement|Create Sale
Services-->Correspondence|Get Customer signatures , Employee Payment Services-->Document Library|File S
Services-->Payment Order|Create Payment Order for Fees and Charges , Employee Payment Services-->Corre
Payment Services-->Employee Payment Services|Authorise Employee Payment Services Agreement

Session Dialogue-->Servicing Order|Record Request to Detach Account from Corporate Payroll Service Agreem
Services|Verify if Account is in Employee Payment Services , Servicing Order-->Employee Payment Services|U
Payment Services-->Current Account|Remove Account from Corporate Payroll Services , Current Account-->Pr
Current Account-->Sales Product Agreement|Update Sales Product Agreement , Current Account-->Correspond
Account-->Correspondence|Send Updated Sales Product Agreement to Customer , Employee Payment Services

Correspondence-->Servicing Order|Record Request to Open Salary Accounts , Servicing Order-->Employee Pa

Employee Payment Services-->Party Lifecycle Management|Verify Retail Customer , Employee Payment Servic
from Bulk Request , Current Account-->Position Keeping|Set up new account , Current Account-->Issued Devic
Order-->Servicing Order|Validate Syntax and Semantics , Servicing Order-->Servicing Order|Carry Out Dedup
Get Remaining Data from Customer , Current Account-->Correspondence|Get Customer Signature , Current Ac
Customer Agreement , Current Account-->Correspondence|Inform Customer , Current Account-->Sales Produc
Current Account-->Party Lifecycle Management|Verify Customer Activation

Corporate Current Account-->Product Directory|Determine Priority of Transaction Type , Corporate Current Acc
Dynamically Calculated Available Balance , Corporate Current Account-->Corporate Current Account|Determine
Account-->Position Keeping|Get Postings for This Account , Corporate Current Account-->Corporate Current Ac
Current Account-->Position Keeping|Get Final Block Amounts for This Account , Corporate Current Account-->C
Balance based on Final Blocks , Corporate Current Account-->Position Keeping|Get Pending Blocks of Higher Pr
Account-->Corporate Current Account|Recalculate Available Balance Based on Pending Blocks with Higher Prior
Keeping|Get Pending Block with Same Priority and Older Established Date and Time for This Account , Corpora
Account|Recalculate Available Balance Based on Same Priority Pending Blocks
Payment Execution-->Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corpo
Corporate Current Account-->Position Keeping|Remove Final Block , Corporate Current Account-->Corporate C
Current Account-->Corporate Current Account|Determine Dynamically Calculated Available Balance , Corporate
Account|Set Booking Status , Position Keeping-->Position Keeping|Create Posting
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corp
, Position Keeping-->Position Keeping|Create Posting , Corporate Current Account-->Corporate Current Accoun
Account-->Position Keeping|Convert Pending Blocks into Final Blocks
Corporate Current Account-->Payment Order|Create Payment Order for Interest Settlement , Corporate Curren
Process Interest Settlement , Payment Order-->Payment Execution|Execute Payment Transaction , Payment E
Booking for Customer Account , Payment Execution-->Position Keeping|Record Credit Booking for Intermediate
Keeping|Record Credit Booking for Customer Account , Payment Execution-->Position Keeping|Record Debit Bo
Financial Accounting-->Corporate Current Account|Get Todays Interest , Financial Accounting-->Booking Execu
Booking Execution-->Position Keeping|Record Credit Booking for Revenue Account , Booking Execution-->Posit
Intermediate Account , Financial Accounting-->Booking Execution|Execute Booking for Credit Interest , Bookin
Booking for Cost Account , Booking Execution-->Position Keeping|Record Credit Booking for Intermediate Acco

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Payment Initiation|Record Request to
Payment Initiation-->Transaction Authorization|Get Transaction Authorisation , Payment Initiation-->Customer
Initiation-->Customer Products and Services|Get Corporate Current Accounts of This Customer , Payment Initi
Current Accounts and Select Account for Standing Order , Payment Initiation-->Corporate Current Account|Ret
Workbench|Get Details of Customer Request , Session Dialogue-->Customer Products and Services|Get All Pro
>Corporate Current Account|Record Standing Order for This Account , Corporate Current Account-->Standing
>Standing Order|Authorise Standing Order , Payment Initiation-->Customer Workbench|Confirm Standing Ord
Compliance|Conduct AML Check on Beneficiary , Payment Initiation-->Information Provider Operation|Verify B

Standing Order-->Session Dialogue|Determine if Standing Order Needs to Be Reconnected to Different Accoun

Order|Cancel Standing Orders of Account to Be Closed , Standing Order-->Standing Order|Reconnect Standing
>Standing Order|Remove Standing Order from This Account , Standing Order-->Customer Products and Servic
of Standing Order , Standing Order-->Corporate Current Account|Update Corporate Current Account for Cance

Session Dialogue-->Payment Initiation|Handle Request to Cancel Credit Transfer Standing Order , Payment Ini
Cancellation of Standing Order , Corporate Current Account-->Payment Order|Create Payment Order for Fees
>Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Calculate Stand
Current Account-->Standing Order|Remove Standing Order , Standing Order-->Corporate Current Account|Up
Session Dialogue-->Payment Initiation|Record Request to Establish Credit Transfer Standing Order , Payment I
Corporate Customer , Payment Initiation-->Regulatory Compliance|Conduct AML Check on Beneficiary , Payme
Services|Get Corporate Current Accounts of This Customer , Payment Initiation-->Corporate Current Account|R
Corporate Current Account-->Standing Order|Create Standing Order , Standing Order-->Standing Order|Autho
>Correspondence|Confirm Standing Order to Customer , Payment Initiation-->Session Dialogue|Select Accoun
>Information Provider Operation|Check Beneficiary Account
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Term Deposit|R
Servicing Order-->Customer Workbench|Get Requested Updates , Servicing Order-->Term Deposit|Update Ter
Deposit-->Sales Product Agreement|Update Sales Product Agreement , Servicing Order-->Customer Workbenc
Conditions , Term Deposit-->Term Deposit|Authorise Change of Term Deposit Agreement Conditions , Servicin
Retrieve Term Deposit of This Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Handle Request to Est
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Product Directory|Get Sta
Customer Offer-->Customer Agreement|Get Customer-Specific Conditions , Customer Offer-->Customer Work
Data , Customer Offer-->Legal Compliance|Get Legal Advice , Customer Offer-->Customer Workbench|Discuss
Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Deposit-->Product Directory|Get Opera
Workbench|Confirm Opening of Term Deposit Agreement , Term Deposit-->Guideline Compliance|Verify Correc
Opening Process , Customer Offer-->Party Lifecycle Management|Verify Corporate Customer , Customer Offer-
Deposit Agreement , Term Deposit-->Term Deposit|Authorise Term Deposit Agreement , Term Deposit-->Term
Agreement , Term Deposit-->Sales Product Agreement|Create Sales Product Agreement , Customer Offer-->C
of This Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement , Term Dep
Completion of Customer Updates

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
Order-->Term Deposit|Get details of Term Deposit , Servicing Order-->Corporate Treasury|Get Interest Rates
, Servicing Order-->Customer Workbench|Get Customer Approval , Servicing Order-->Term Deposit|Renew Te
Directory|Get Operational Details for New Deposit , Term Deposit-->Corporate Current Account|Link New Term
Servicing Order-->Customer Workbench|Confirm Early Renewal of Term Deposit to Customer , Servicing Order
to be Renewed , Term Deposit-->Term Deposit|Delink Accounts and Credit Facilities , Term Deposit-->Corpora
Settlement Account , Term Deposit-->Term Deposit|Create New Deposit Account , Term Deposit-->Term Depo
Settlement Account , Term Deposit-->Term Deposit|Authorise Renewal of Term Deposit , Term Deposit-->Posi
Deposit-->Payment Order|Create Payment Order for Pricipal Amount , Term Deposit-->Term Deposit|Close De
Keeping|Deactivate Old Account , Term Deposit-->Term Deposit|Calculate Interest , Term Deposit-->Term Dep
>Credit Facility|Delink Term Deposit , Term Deposit-->Credit Facility|Link New Deposit Account , Term Deposit
Fees and Interest , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Traded Position Mana
>Traded Position Management|Place New Deposit in Market , Servicing Order-->Customer Products and Servic

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Op
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Te
Details , Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Corpor
Deposit , Servicing Order-->Customer Workbench|Agree Conditions with Customer , Servicing Order-->Term D
>Product Directory|Get Operational Details , Term Deposit-->Position Keeping|Set Up New Account , Term Dep
to Fund Deposit , Term Deposit-->Payment Order|Create Payment Order for Deposit Handling Fees , Servicing
Opening of Deposit to Customer , Term Deposit-->Term Deposit|Link Corporate Current Account to Term Depo
Term Deposit , Term Deposit-->Corporate Current Account|Link Term Deposit to Corporate Current Account , T
Place New Deposit in Market , Servicing Order-->Customer Products and Services|Get Corporate Current Accou
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request to Ch
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Show Term Deposit and Have Customer Select , Servicing Order-->Te
Servicing Order-->Corporate Current Account|Get Details of Settlement Accounts , Servicing Order-->Custome
Servicing Order-->Term Deposit|Change Term Deposit Attached Current Account , Term Deposit-->Corporate
Corporate Current Account , Servicing Order-->Customer Workbench|Confirm Change of Attached Corporate C
Delink Corporate Current Account from Term Deposit , Term Deposit-->Term Deposit|Link Corporate Current A
>Corporate Current Account|Delink Term Deposit from Corporate Current Account , Servicing Order-->Custom
This Customer

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Attached Current Account , Servi
Deposit Attached Current Account , Term Deposit-->Corporate Current Account|Delink Term Deposit from Sett
Current Account|Link Term Deposit to Corporate Current Account , Term Deposit-->Correspondence|Inform Cu
Corporate Current Account from Term Deposit , Term Deposit-->Term Deposit|Link Corporate Current Account

Session Dialogue-->Customer Offer|Handle Request to Establish Term Deposit Agreement , Customer Offer-->
Customer , Customer Offer-->Legal Entity Directory|Get Related Customers , Customer Offer-->Product Direct
Conditions , Customer Offer-->Customer Agreement|Get Customer-Specific Conditions , Customer Offer-->Ses
Customer , Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Deposit-->Product Director
>Legal Compliance|Get Legal Approval , Term Deposit-->Correspondence|Get Customer Signature , Term Dep
Agreement , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement , Term Deposit-->
Deposit-->Guideline Compliance|Verify Correct Execution of Term Deposit Agreement Opening Process , Term
Deposit Agreement , Customer Offer-->Customer Products and Services|Get All Products of This Customer , Te
Verify Completion of Customer Updates , Term Deposit-->Sales Product Agreement|Create Sales Product Agre

Session Dialogue-->Servicing Order|Handle Request to Open Term Deposit under Term Deposit Agreement , S
Deposit Agreement Details , Servicing Order-->Corporate Treasury|Get Interest Rates for Term Deposit , Servi
Data and Agree Conditions , Servicing Order-->Term Deposit|Open Term Deposit , Term Deposit-->Product Dir
Deposit-->Customer Products and Services|Get Corporate Current Accounts of this Customer , Term Deposit--
to Corporate Current Account , Term Deposit-->Position Keeping|Set Up New Account , Term Deposit-->Payme
Deposit , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit-->Corre
>Term Deposit|Link Corporate Current Account to Term Deposit as Settlement Account , Term Deposit-->Term
Deposit-->Traded Position Management|Place New Deposit in Market

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Directory|
>Term Deposit|Get Details for Closing of Term Deposit Account , Servicing Order-->Customer Workbench|Get
Order-->Product Directory|Get Interest and Fee Rates for Early Closing , Servicing Order-->Customer Workben
Servicing Order-->Term Deposit|Close Deposit Account Early , Term Deposit-->Payment Order|Create Paymen
>Payment Order|Create Payment Order to Transfer Principal Amount , Term Deposit-->Current Account|Delink
Term Deposit-->Position Keeping|Deactivate Closed Account , Servicing Order-->Customer Workbench|Inform
, Term Deposit-->Term Deposit|Remove Amount Blocks and Account Blocks , Term Deposit-->Term Deposit|C
>Term Deposit|Authorise Closing of Term Deposit , Term Deposit-->Term Deposit|Delink Accounts from Depos
Create Payment Order for Interest , Session Dialogue-->Customer Products and Services|Get Customer Produc
Services|Remove Term Deposit from Customer List of Products
Session Dialogue-->Servicing Order|Record Request for Early Closing of Term Deposit , Servicing Order-->Part
Customer , Servicing Order-->Term Deposit|Get Deposit Details and Conditions for Early Closing , Term Depos
Deposit from Settlement Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Interes
Payment Order for Principal Amount , Term Deposit-->Position Keeping|Deactivate Closed Account , Term Dep
Servicing Order-->Corporate Treasury|Determine Penalty Interest and Charges , Servicing Order-->Term Depo
Servicing Order-->Session Dialogue|Get Customer Approval , Servicing Order-->Term Deposit|Close Term Dep
Delink Accounts and Credit Facilties , Term Deposit-->Credit Facility|Delink Term Deposit , Term Deposit-->Ter
Term Deposit-->Term Deposit|Calculate Interest , Servicing Order-->Term Deposit|Get Amount Bocks , Term
Blocks , Term Deposit-->Traded Position Management|Cancel Placed Deposit , Term Deposit-->Party Lifecycle
Updates

Session Dialogue-->Servicing Order|Record Request for Early Renewal of Term Deposit , Servicing Order-->Pa
Customer , Servicing Order-->Term Deposit|Get Details of Term Deposit , Servicing Order-->Product Directory
Servicing Order-->Session Dialogue|Agree Conditions with Customer , Servicing Order-->Term Deposit|Renew
Deposit|Delink Accounts and Remove Blocks , Term Deposit-->Current Account|Delink Term Deposit from Sett
Directory|Get Operational Details for New Term Deposit , Term Deposit-->Term Deposit|Link Current Account
Account|Link Deposit Account to Current Account , Term Deposit-->Term Deposit|Authorise Renewal of Term D
Up New Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit
Principal Amount , Term Deposit-->Payment Order|Create Payment Order to Fund New Deposit , Term Deposit
Account , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Calculate Accrue
Create Payment Order for Interest , Term Deposit-->Customer Products and Services|Update List of Customer

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Agreement Conditions , Servicin
Corporate Customer , Servicing Order-->Term Deposit|Get Term Deposit Agreement Conditions , Servicing Ord
Servicing Order-->Term Deposit|Update Term Deposit Agreement Conditions , Term Deposit-->Sales Product A
Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Authorise Change of Depos
>Customer Products and Services|Get All Products of This Customer , Term Deposit-->Party Lifecycle Managem

Session Dialogue-->Customer Offer|Record Request for Credit Facility , Customer Offer-->Party Lifecycle Mana
Offer-->Customer Relationship Management|Conduct Credit Facility Opening Process , Customer Relationship M
Details from Customer , Customer Relationship Management-->Product Expert Sales Support|Get Required Exp
>Correspondence|Get Required Documents from Customer , Customer Relationship Management-->Collateral
Collateral Value , Customer Relationship Management-->Credit Management|Get Pricing and Conditions , Cred
Facilties Risk Model , Credit Management-->Regulatory Compliance|Conduct Regulatory Compliance Checks , C
Against Fraud Alert Rules Models and Scanners , Customer Relationship Management-->Customer Relationship
Management , Customer Relationship Management-->Session Dialogue|Discuss Conditions with Customer , Cu
Relationship Management|Verify Requested Changes , Customer Relationship Management-->Credit Facility|Pr
Facility|Determine Position in Customer Credit Facility Hierarchy , Credit Facility-->Credit Facility|Pre-Approve
Management-->Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-
Populate Legal Documents , Customer Relationship Management-->Credit Management|Get Finalised Pricing an
Management-->Collateral Asset Administration|Confirm Collateral Value , Customer Relationship Management-
Committee , Customer Relationship Management-->Customer Relationship Management|Prepare Proposal for C
Management-->Correspondence|Send Proposal to Customer , Customer Relationship Management-->Session D
Get Approval , Customer Relationship Management-->Credit Facility|Open Credit Facility , Credit Facility-->Sal
Agreement , Credit Facility-->Correspondence|Get Customer Signature , Credit Facility-->Document Library|Fi
>Credit Facility|Authorise Credit Facility , Credit Facility-->Credit Facility|Attach Credit Facility in Credit Facility
Create Payment Order for Fees and Charges , Credit Facility-->Guideline Compliance|Verify Correct Execution o
Relationship Management-->Product Directory|Get List of Required Documents , Customer Relationship Manag
Confirm Request Is within Customer Credit Limit , Customer Offer-->Customer Products and Services|Get All P
>Party Lifecycle Management|Verify Completion of Customer Updates
Customer Workbench-->eBranch Operations|Handle Service Request from Bank Party , eBranch Operations-->
Contact Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Ba
>Customer Workbench|Get Requested Service from Bank Party , Session Dialogue-->Servicing Order|Record B
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Get Details of B2B Direct Debit Mandate from Creditor Bank , Servicin
B2B Direct Debit Mandate on Debtors Account , Corporate Current Account-->Correspondence|Inform Custome
Confirm Registration of B2B Direct Debit Mandate to Creditor Bank , Corporate Current Account-->Corporate C
Mandate

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Core SEPA Dir
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Corporate Current Accou
Servicing Order-->Customer Workbench|Get Details of Direct Debit Mandate , Servicing Order-->Regulatory C
Order-->Corporate Current Account|Initiate Direct Debit Service for This Mandate , Corporate Current Account
Mandate Record , Direct Debit Mandate-->Document Library|File Direct Debit Mandate Instruction , Servicing O
Registration of Direct Debit Mandate to Customer , Session Dialogue-->Customer Products and Services|Get Al

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Handle Request to Us
Customer Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle
Customer Offer-->Product Directory|Get Standard Conditions for Direct Debits Service , Customer Offer-->Cus
Direct Debit Service and Get Selected , Customer Offer-->Corporate Current Account|Open Direct Debits Servi
Directory|Get Operational Details , Corporate Current Account-->Information Provider Operation|Get Creditor I
Product Agreement|Create Sales Product Agreement , Corporate Current Account-->Customer Workbench|Sho
Approval , Corporate Current Account-->Payment Order|Create Payment Order for Fees and Charges , Corpora
Services|Add Direct Debits Service to Customer Services , Corporate Current Account-->Corporate Current Acc
Current Account-->Corporate Current Account|Authorise Direct Debits Service , Customer Offer-->Customer W
Service to Customer , Customer Offer-->Customer Products and Services|Get Corporate Current Accounts of T
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Instruction on
Creditor Bank , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->
Customer , Servicing Order-->Corporate Current Account|Get Details of Direct Debit Services , Servicing Order
Direct Debits Service to Be Terminated , Corporate Current Account-->Sales Product Agreement|Update Sales
Account-->Direct Debit Mandate|Cancel Direct Debit Mandates for Direct Debits Service Agreement , Corporate
Payment Order for Fees and Charges , Servicing Order-->Customer Workbench|Confirm Termination of B2B Di
>Corporate Current Account|Terminate B2B Direct Debit Service , Direct Debit Mandate-->Correspondence|Inf
Account-->Corporate Current Account|Authorise Cancellation of Direct Debits Service , Corporate Current Acco
Direct Debits Service from Corporate Current Account , Corporate Current Account-->Customer Products and S
Customer Services
Session Dialogue-->Servicing Order|Record Instruction on Terminating B2B Direct Debits Service – Creditor Ba
Management|Verify Corporate Customer , Servicing Order-->Corporate Current Account|Terminate B2B Direct
>Sales Product Agreement|Update Sales Product Agreement , Corporate Current Account-->Direct Debit Mand
Debits Service Agreement , Direct Debit Mandate-->Correspondence|Inform Debtor Banks , Corporate Current
Order for Fees and Charges , Corporate Current Account-->Correspondence|Inform Customer , Servicing Orde
Direct Debit Services , Corporate Current Account-->Corporate Current Account|Authorise Cancellation of Direc
>Corporate Current Account|Remove Direct Debits service from Corporate Current Account , Corporate Curren
Remove Direct Debits Service from Customer Services
Session Dialogue-->Customer Offer|Handle Request to Use Direct Debits as Payment Instrument , Customer O
Corporate Customer , Customer Offer-->Product Directory|Get Standard Conditions for Direct Debits Service ,
Account and Agree on Conditions , Customer Offer-->Corporate Current Account|Open Direct Debits Service , C
Get Operational Details , Corporate Current Account-->Correspondence|Get Creditor Identifier , Corporate Cur
Create Sales Product Agreement , Corporate Current Account-->Correspondence|Get Customer signatures , Co
File Sales Product Agreement , Corporate Current Account-->Payment Order|Create Payment Order for Fees an
>Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Set Up Direct D
>Corporate Current Account|Authorise Direct Debits Service , Customer Offer-->Customer Products and Servic
Customer , Corporate Current Account-->Customer Products and Services|Add Direct Debits Service to Custom
Correspondence-->Corporate Current Account|Process B2B Direct Debit Mandate Notice from Creditor Bank - D
>Party Lifecycle Management|Verify Corporate Customer , Corporate Current Account-->Correspondence|Get
Account-->Correspondence|Inform Customer , Corporate Current Account-->Corporate Current Account|Accep
Corporate Current Account
Session Dialogue-->Party Lifecycle Management|Execute Customer Onboarding , Party Lifecycle Management--
Customer Data , Party Lifecycle Management-->Party Reference Data Directory|Activate Party , Party Lifecycle
Get Location Data for Verification , Party Lifecycle Management-->Regulatory Compliance|Evaluate Regulatory
>Document Library|Verify Validity of Submitted Documents , Party Lifecycle Management-->Correspondence|G
Lifecycle Management-->Issued Device Administration|Issue Customer Passwords and Tokens , Party Lifecycle
Customer Agreement

Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler

>Point of Service|Initiate Servicing Session , Point of Service-->Session Dialogue|Initiate Assisted Servicing Se
Agreement|Initiate Product Broker Agreement , Session Dialogue-->Issued Device Administration|Record Clien
Session Dialogue-->Customer Event History|Update Customer Event History , Session Dialogue-->Point of Ser
Root Cause Analysis , Point of Service-->Servicing Event History|Record servicing event , Session Dialogue-->C
Security and Analysis , Contact Handler-->Channel Activity History|Update Channel Activity History , Session D
Session , Session Dialogue-->Session Dialogue|Complete Servicing Session , Session Dialogue-->Customer Ev
Session Dialogue-->Point of Service|Get Servicing Activity for Performance and Root Cause Analysis , Session D
Activity for Security and Analysis
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
>Party Authentication|Authenticate Customer , Contact Handler-->Point of Service|Initiate Servicing Session ,
Assisted Servicing Session , Session Dialogue-->Issued Device Administration|Issue Access Grant
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
>Point of Service|Initiate Servicing Session , Point of Service-->Session Dialogue|Initiate Assisted Servicing Se
Administration|Check Access Grant , Session Dialogue-->Issued Device Administration|Check Client Authentica
>Product Broker Agreement|Get Client Authentication Token , Session Dialogue-->Customer Product And Serv
Entitlement , Session Dialogue-->Issued Device Administration|Provide User Access Token
Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler
Handler-->Customer Workbench|Get Customer Details , Contact Handler-->Party Reference Data Directory|Re
>Customer Workbench|Get Customer Password and Device ID , Contact Handler-->Party Authentication|Verify
Authentication-->Issued Device Administration|Get Customer Password and Device ID
Contact Handler-->Channel Activity History|Get Recent Customer Activity , Contact Handler-->Issued Device A
Contact Handler-->Point of Service|Initiate Automated TPP Service , Point of Service-->Session Dialogue|Hand
>Contact Handler|Complete Contact Setup , Contact Handler-->Contact Handler|Allocate Automated Servicing
Session Dialogue-->Customer Workbench|Get Customer Request , Session Dialogue-->Transaction Authorizati
Dialogue-->Customer Workbench|Get Additional Authentication Details , Session Dialogue-->Contact Handler|P
Sessions , Contact Handler-->Party Authentication|Verify Additional Authentication Details , Party Authenticatio
Additional Authentication Requirements , Session Dialogue-->Transaction Authorization|Request Transaction A
Workbench|Get Payment Order Details , Session Dialogue-->Payment Initiation|Initiate Payment Order , Sessi
Servicing Session , Contact Handler-->Contact Handler|Increase Authenticated Level , Session Dialogue-->Ses

Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler

Handler-->Customer Workbench|Get Customer Details , Contact Handler-->Party Authentication|Authenticate
Device Administration|Get Customer Password and Device ID , Contact Handler-->Channel Activity History|Get
>Point of Service|Get Confirmation of Bot or Human , Contact Handler-->Contact Handler|Handle Out of Patter
eBranch Operations-->Contact Handler|Start Contact Session , Contact Handler-->Point of Service|Initiate Ser
Dialogue|Handle Customer Contact , Session Dialogue-->Customer Workbench|Get Requested Service from Cu
Authorization|Request Transaction Authorisation , Session Dialogue-->Current Account|Get Available Balance ,
Show Available Balance , Session Dialogue-->Session Dialogue|Complete Servicing Session

Customer Workbench-->eBranch Operations|Handle Contact Request , eBranch Operations-->Contact Handler

Handler-->Party Reference Data Directory|Get TPP Details , Contact Handler-->Party Authentication|Verify Pas
>Issued Device Administration|Get Customer Password and Device ID , Contact Handler-->Contact Handler|Co
Channel Activity Analysis-->Customer Behavior Models|Get recent Customer Activity , Channel Activity Analysi
Channel Activity , Channel Activity Analysis-->Channel Activity History|Flag User/TPP as Out of Pattern , Chann
Analyse Channel Activity , Channel Activity Analysis-->Channel Activity Analysis|Analyse History
Consumer Loan-->Customer Billing|Set Invoice to Overdue , Consumer Loan-->Open Item Management|Initiat
Management-->Customer Billing|Retrieve Customer Invoice History , Open Item Management-->Delinquent Ac
Delinquent Account Handling-->Document Library|Classify and File Documents , Delinquent Account Handling--
Customer , Consumer Loan-->Consumer Loan|Signal Missed Invoice Payment , Open Item Management-->Ope
Processing
Customer Offer-->Credit Management|Add Asset to Credit View , Customer Offer-->Financial Accounting|Upda
Loan|Initiate Setup , Customer Offer-->Customer Offer|Continue Offer Processing , Customer Offer-->Custome
Status
Session Dialogue-->Customer Offer|Initiate Consumer Loan Origination , Customer Offer-->Party Lifecycle Man
Offer-->Lead/Opportunity Management|Retrieve Lead or Opportunity Details , Customer Offer-->Product Direc
Customer Offer-->Party Reference Data Directory|Retrieve Customer Information , Customer Offer-->Custome
Agreement , Customer Offer-->Customer Product And Service Eligibility|Verify Product Eligibility , Customer Of
Applicable Precedents , Customer Offer-->Customer Offer|Continue Offer Processing
Point of Service-->Session Dialogue|Handle TPP Servicing Dialogue , Session Dialogue-->Customer Workbench
>Transaction Authorization|Request Transaction Authorisation , Session Dialogue-->Payment Order|Initiate Pa
Order|TBD , Payment Order-->Customer Agreement|Get customer agreement terms And conditions , Payment
compliance check , Payment Order-->Payment Execution|TBD

Issued Device Tracking-->Issued Device Administration|Update Issued Device Status , Issued Device Tracking-
Stolen Device/Token
Customer Offer-->Product Directory|Get List of Required Documents , Customer Offer-->Document Library|Ge
>Correspondence|Send Documents to Customer and Obtain Signature , Customer Offer-->Guideline Complianc
>Regulatory Compliance|Confirm Action Complies with Regulations , Customer Offer-->Customer Offer|Continu

Session Dialogue-->Current Account|Prepare Account Statement , Current Account-->Position Keeping|Get Pos

Session Dialogue-->Customer Workbench|Get Customer Request , Session Dialogue-->Consumer Loan|Execut
Keeping|Get Postings for the Specified Account , Consumer Loan-->Position Keeping|Mark Final Block for Withd
Order|Initiate payment , Consumer Loan-->Document Library|Get Template for Confirmation of Withdrawal , C
Confirmation to Customer , Session Dialogue-->Session Dialogue|Continue Servicing Session
Session Dialogue-->Customer Workbench|Get Details of Customer Request , Session Dialogue-->Consumer Lo
>Position Keeping|Get Postings for the Specified Account , Consumer Loan-->Document Library|Classify and F
>Correspondence|Send Reports to Customer , Session Dialogue-->Session Dialogue|Continue Servicing Sessio
Report
Point of Service-->Session Dialogue|Complete Servicing Dialogue , Session Dialogue-->Customer Workbench|G
>Transaction Authorization|Request Transaction Authorisation , Session Dialogue-->Current Account|Get Avail
Dialogue|Continue Servicing Session

Consumer Loan-->Customer Billing|Create Loan Installment Invoice , Customer Billing-->Correspondence|Sen

Prepare Data for Customer Billing

Session Dialogue-->Current Account|Get Available Balance , Session Dialogue-->Session Dialogue|Continue Se

Dialogue|Continue Servicing Session

Contact Handler-->Contact Routing|Initiate Self Service Session , Contact Routing-->Point of Service|Initiate S

Dialogue|Handle Customer Contact , Session Dialogue-->Party Authentication|Authenticate Customer , Session
Profile , Contact Handler-->Contact Routing|Initiate Assisted Service Session , Contact Routing-->Point of Serv
Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Customer Campaign Execution|Co
Campaign Execution-->Lead/Opportunity Management|Create Opportunity , Session Dialogue-->Customer Eve
Contact Handler-->Channel Activity History|Get Recent Customer Activity , Contact Handler-->Customer Acces
Contact Handler-->Contact Routing|Get Servicing Resource , Contact Handler-->Point of Service|Initiate Servic
Point of Service-->Lead/Opportunity Management|Get Details of Available Opportunity , Point of Service-->Adv
Outbound Connection , Advanced Voice Services Operations-->Contact Handler|Initiate Outbound Phone Conne
Initiate Outbound Contact Session , Point of Service-->Session Dialogue|Handle Customer Contact , Session Di
Customer Access Terms , Session Dialogue-->Customer Offer|Record Request to Open Savings Account , Point
Contact
Advanced Voice Services Operations-->Contact Handler|Handle Failed Self Service Application , Contact Handle
Channel Activity , Contact Handler-->Contact Routing|Reroute Failed Application , Contact Routing-->Point of S
Service-->Session Dialogue|Handle Customer Contact , Point of Service-->Customer Offer|Get Failed Offer Det
Record Request to Open Savings Account , Contact Handler-->Channel Activity History|Record Contact Details
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Products and Services|Get Customer Products , Session Dialogue-->Customer Workbench|Get Requested Serv
>Servicing Order|Handle Request for Customer Reports , Servicing Order-->Servicing Mandate|Retrieve Servic
Position|Retrieve Customer Position , Servicing Order-->Customer Tax Handling|Retrieve Customer Tax Inform
Retrieve Customer Usage and Activities , Servicing Order-->Servicing Order|Compile Report , Servicing Order-
Servicing Order-->Customer Billing|Invoice Customer for Fees and Charges , Customer Billing-->Corresponden
Order-->Payment Order|Create Payment Order for Fees and Charges
Customer Behavior Insights-->Customer Relationship Management|Provide Customer Relationship Activity Sum
Account|Provide Product Activity Report , Customer Behavior Insights-->Customer Event History|Provide Custo
Behavior Insights-->Channel Activity History|Provide Customer Channel and Device Activity Report , Customer
Customer Market Research and Social Network Details , Customer Behavior Insights-->Customer Products and
Service Usage
Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Session Dialogue|Record R
Dialogue-->Customer Profile|Get Customer Status , Session Dialogue-->Customer Relationship Management|H
Relationship Management-->Customer Behavior Insights|Get Behavioural Insights , Customer Relationship Man
Eligibility|Retrieve Products for which Customer Is Eligible , Customer Relationship Management-->Customer R
Product , Customer Relationship Management-->Lead/Opportunity Management|Create Opportunity

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Party Lifecycle Manageme

>Customer Profile|Get Customer Profile Flags , Session Dialogue-->Customer Product And Service Eligibility|Ge
Session Dialogue-->Product Directory|Get Product Details , Session Dialogue-->Customer Offer|Record Reques

Customer Relationship Management-->Customer Relationship Management|Develop Customer Relationship Pla

>Customer Behavior Insights|Provide Customer Behavioural Insights , Customer Relationship Management-->C
Customer Product And Service Eligibility , Customer Relationship Management-->Savings Account|Provide Prod
Relationship Management-->Customer Event History|Provide Customer Activity and Event History , Customer R
Provide Market Research and Social Network Details , Customer Relationship Management-->Customer Relatio
Relationship Development Opportunities , Customer Relationship Management-->Lead/Opportunity Manageme
Relationship Management-->Customer Relationship Management|Update Customer Relationship Plan with Iden
Management-->Customer Products and Services|Provide Customer Product and Service Usage
Customer Relationship Management-->Customer Relationship Management|Update Customer Eligibility Profile
>Customer Behavior Insights|Provide Customer Behavioural Insights , Customer Relationship Management-->C
Customer Product And Service Eligibility , Customer Relationship Management-->Savings Account|Provide Prod
Relationship Management-->Product Matching|Match Products to Different Customer Scenarios , Customer Rel
Match Product Details to Different Customer Scenarios , Customer Relationship Management-->Customer Prod
Product And Service Eligibility , Customer Product And Service Eligibility-->Customer Product And Service Eligib
Customer Relationship Management-->Lead/Opportunity Management|Capture New Leads and Opportunities ,
>Customer Relationship Management|Update Customer Relationship Plan , Customer Relationship Managemen
Customer Products and Service Usage
Customer Campaign Management-->Customer Campaign Execution|Initiate Internal Campaign , Customer Cam
Execution|Select Suitable Campaign , Customer Campaign Execution-->Customer Campaign Design|Get Custo
Execution-->Customer Relationship Management|Obtain Target Customers and Profiles , Customer Campaign E
Shortlist Opportunities , Customer Campaign Execution-->Lead/Opportunity Management|Record New Opportu
>Customer Profile|Update Customer Indicator
Business Development-->Customer Behavior Models|Assess Customer Behaviour Model Performance , Custom
Management|Get Use and Impact of Models Data , Customer Behavior Models-->Customer Offer|Get Use and I
Models-->Savings Account|Get Use and Impact of Models Data , Customer Behavior Models-->Customer Behav
Data , Customer Behavior Models-->Customer Event History|Get Use and Impact of Models Data , Business De
Assessment

Prospect Campaign Management-->Prospect Campaign Execution|Initiate External Campaign , Prospect Campa

Select Suitable Campaign , Prospect Campaign Execution-->Prospect Campaign Design|Get Prospect Campaign
>Market Analysis|Get List of Prospects , Market Analysis-->Market Research|Get Details of Prospects , Prospec
Execution|Prepare Mailshot , Prospect Campaign Execution-->Correspondence|Send Messages and Capture Re
Lifecycle Management|Record New Prospects , Prospect Campaign Execution-->Prospect Campaign Design|Upd

Business Development-->Business Development|Initiate Product Performance Review , Business Development-

Goals and Profitability , Business Development-->Product Portfolio|Perform Product Profitability Performance A
Account|Get Product Activity Report , Business Development-->Market Analysis|Perform Market Analysis for Se
Research|Get Product Performance Data , Business Development-->Business Development|Review Product Por
Business Development-->Business Development|Initiate Segment Performance Review , Business Developmen
Performance by Customer and Product , Business Development-->Customer Portfolio|Get Customer Performan
Analysis|Conduct Comparative Market Analysis , Market Analysis-->Market Research|Get Customer Market Dat
Customer Survey Data , Business Development-->Business Development|Analyse Customer Segment Performa

Business Development-->Business Development|Initiate External Campaign Development , Business Developm

Performance by Customer and Product , Business Development-->Market Analysis|Conduct Comparative Marke
Research|Get competitor Campaign Data , Business Development-->Prospect Campaign Management|Develop
Management-->Prospect Campaign Design|Design Prospect Campaign Enhancements , Prospect Campaign Des
Competitor Campaign Data , Business Development-->Business Development|Assess Prospect Campaign Enha
Business Development-->Business Development|Initiate Internal Campaign Portfolio Performance Review , Bus
Segment Performance by Customer and Product , Business Development-->Customer Campaign Management|
Business Development-->Customer Campaign Design|Get Customer Campaign Version Data , Business Develo
Market Analysis , Market Analysis-->Market Research|Get Competitor Campaign Data , Business Development-
Campaign Portfolio Performance
Business Development-->Business Development|Initiate External Campaign Portfolio Performance Review , Bu
Segment Performance by Customer and Product , Business Development-->Prospect Campaign Management|G
Development-->Prospect Campaign Design|Get Prospect Campaign Version Data , Business Development-->M
Analysis , Market Analysis-->Market Research|Get Competitor Campaign Data , Business Development-->Busin
Portfolio Performance

Business Development-->Business Development|Initiate Internal Campaign Development , Business Developm

Performance by Customer and Product , Business Development-->Market Analysis|Conduct Comparative Marke
Research|Get Competitor Campaign Data , Business Development-->Customer Campaign Management|Develo
Campaign Management-->Customer Campaign Design|Design Customer Campaign Enhancements , Customer
Detailed Competitor Campaign Data , Business Development-->Business Development|Assess Internal Campai
Business Development-->Business Development|Initiate Development of Advertising Campaign , Business Dev
Performance by Customer and Product , Business Development-->Market Analysis|Conduct Comparative Marke
Research|Get Competitor Performance Data , Business Development-->Advertising|Develop Advertising Campa
Get Detailed Market Data , Business Development-->Business Development|Review Advertising Campaign
Servicing Activity Analysis-->Servicing Event History|Get Servicing History Report , Servicing Activity Analysis-
Activity for Recurring Issues , Servicing Activity Analysis-->Product Design|Retrieve Product Servicing Guidelin
Manual|Update Procedural Guidelines

Business Development-->Business Development|Review Competitive Performance , Business Development-->

by Customer and Product Segment , Business Development-->Market Analysis|Analyse Competitor Performanc
Performance of Selected Competitors , Competitor Analysis-->Market Research|Obtain Competitor Market Data
Development|Compare Internal and Competitor Performance , Business Development-->Advertising|Initiate Ad
Point of Service-->Session Dialogue|Handle Customer Contact , Servicing Order-->Current Account|Get Transa
Case|Raise Customer Case , Servicing Order-->Current Account|Reverse Disputed Transaction , Session Dialog
Complaint , Servicing Order-->Servicing Order|Analyse Disputed Transaction

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Customer Case|Handle Cu

Account|Get Details of Charge Transactions for This Account , Customer Case-->Customer Case|Determine Acc
Case-->Payment Order|Create Corrective Payment Transaction , Customer Case-->Customer Case|Finalise Cu
Sales Planning-->Product Directory|Get Information on Sales Products Available for Launch , Sales Planning-->
Launch , Product Deployment-->Product Quality Assurance|Perform Product Test of New Sales Product , Produ
Product , Product Deployment-->Product Inventory Item Management|Provide Product Material Distribution , P
Inventory Distribution|Retrieve Product Material Distribution , Product Deployment-->Product Training|Provide
>Product Directory|Set Sales Product Status to Launched , Sales Planning-->Sales Planning|Plan Sales Product
Determine Sales Product Validity , Sales Product-->Sales Product|Determine Sales Product Version , Product D
Sales Product Launch
Product Portfolio-->Product Design|Create New Sales Product - Bundle , Product Design-->Product Directory|R
>Product Directory|Retrieve Details of Sales Product , Product Design-->Product Directory|Retrieve Pricing Pro
Check References , Product Design-->Regulatory Compliance|Check Regulatory Compliance , Product Design--
Rights , Product Design-->Product Inventory Item Management|Define Onboarding Channels , Product Design-
Automated Functionality , Product Design-->Product Directory|Register Sales Product - Bundle , Product Design
Constraints , Product Design-->Product Design|Define Contractual Terms , Product Design-->Product Design|S
Design-->Financial Accounting|Update GL Accounts and Reporting Codes

Product Portfolio-->Product Design|Create New Sales Product Single , Product Design-->Product Directory|Retr
Design-->Product Directory|Retrieve Pricing Product , Product Design-->Product Directory|Check References ,
Check Regulatory Compliance , Product Design-->Intellectual Property Portfolio|Check IP Rights , Product Desi
Define Onboarding Channels , Product Design-->System Development|Develop Required Automated Functiona
Register Sales Product , Product Design-->Product Design|Set Feature Values and Constraints , Product Design
Product Design-->Product Design|Set Condition Values and Constraints , Product Design-->Financial Accountin
Product Portfolio-->Product Design|Create New Product , Product Design-->Product Directory|Retrieve Related
Directory|Retrieve Related Existing Components , Product Design-->Product Directory|Retrieve Related Existin
Get Details of Products Currently Under Design , Product Design-->Product Design|Set Up New Product , Produ
Components , Product Design-->Product Design|Create New Functions , Product Design-->Product Directory|R
>Product Design|Create New Features , Product Design-->System Development|Develop Required Automated
Directory|Register New Product , Product Design-->Product Deployment|Deploy Product , Product Design-->Fin
Reporting Codes
Product Portfolio-->Sales Product|Phase Out Sales Product Current Account , Sales Product-->Product Director
Sales Product-->Product Directory|Update Product Directory , Sales Product-->Current Account|Get Instances
Product-->Product Directory|Update Product Directory , Sales Product-->Sales Product|Set Product Status to P
Terminate Sales Product

Product Portfolio-->Product Design|Record Change to Operational Product , Product Design-->Product Director

Product , Product Design-->Product Directory|Record Product Changes , Product Design-->Current Account|Up
>Sales Product Agreement|Update Sales Product Agreement , Product Design-->Product Design|Validate Chan
Features , Product Design-->Current Account|Get Details of Operational Product Instance , Product Design-->P
Product Design-->Correspondence|Inform Customer , Product Design-->Product Design|Approve Planned Chan
>Product Design|Approve Planned Changes on Sales Product Agreement Level , Product Design-->Sales Produ
Agreement , Product Design-->Financial Accounting|Update GL Accounts and Reporting Codes
Session Dialogue-->Customer Offer|Handle Request for New Credit Card , Customer Offer-->Party Reference D
Customer Offer-->Customer Credit Rating|Retrieve Credit Assessment , Customer Offer-->Customer Product A
, Customer Offer-->Product Directory|Get Standard Conditions , Customer Offer-->Customer Agreement|Get C
>Document Services|Check Correctness of Supporting Documents , Customer Offer-->Credit Card|Initiate Cre
Administration|Provide Card as Access Token , Credit Card-->Credit Card|Determine Card Terms and Condition
Dialogue|Get Customer Consent of Terms and Disclosures , Credit Card-->Sales Product Agreement|Create Sa
Administration-->Issued Device Administration|Assign Card Number , Issued Device Administration-->Issued D
Device Administration-->Issued Device Administration|Personalise Card , Issued Device Administration-->Issue
Issued Device Administration-->Correspondence|Dispatch Welcome Pack , Issued Device Administration-->Cor
Administration-->Issued Device Tracking|Record Card Delivery Status , Customer Offer-->Product Directory|G
>Payment Order|Create Payment Order for Joining and Annual Fee , Customer Offer-->Product Directory|Get C
Application , Credit Card-->Financial Accounting|Update GL Accounts , Credit Card-->Credit Card Position Keep

Session Dialogue-->Party Lifecycle Management|Include New Prospect , Party Lifecycle Management-->Party R

Existing Prospects and Customers , Party Lifecycle Management-->Session Dialogue|Obtain Additional Informa
Management-->Party Reference Data Directory|Update Prospect Details , Party Lifecycle Management-->Docum
Lifecycle Management-->Party Lifecycle Management|Verify Sales Actions , Party Lifecycle Management-->Cus
Lifecycle Management-->Party Lifecycle Management|Deduplicate Prospects , Party Lifecycle Management-->P
Completeness of Information and Documents , Session Dialogue-->Customer Offer|Handle Request for New Cr

Credit Card-->Issued Device Administration|Retrieve Card , Credit Card-->Credit Card|Decide on Renewal , Cr

Renewal Card , Issued Device Administration-->Issued Device Administration|Update Card Expiration Date , Is
Administration|Assign Access Token ID , Issued Device Administration-->Issued Device Administration|Persona
Administration-->Issued Device Tracking|Record Issued Device for Tracking , Issued Device Administration-->
Card-->Customer Credit Rating|Get Delinquency Status , Credit Card-->Issued Device Administration|Retrieve

Session Dialogue-->Servicing Order|Handle Request to Replace Card , Servicing Order-->Credit Card|Replace

Administration|Retrieve Card Details , Credit Card-->Credit Card|Check Validity of Early Replacement , Credit C
New Access Token , Issued Device Administration-->Issued Device Administration|Update Issue and Expiry Da
Device Administration|Assign Access Token ID , Issued Device Administration-->Issued Device Administration|
Administration-->Issued Device Administration|Personalise Physical Device , Issued Device Administration-->Is
Tracking , Issued Device Administration-->Correspondence|Dispatch Card Replacement Pack , Credit Card-->C
Session Dialogue-->Servicing Order|Handle Request for Card Activation , Servicing Order-->Credit Card|Activa
Administration|Retrieve Card Details , Credit Card-->Issued Device Administration|Activate Card , Issued Devic
Update Card Status
Session Dialogue-->Servicing Order|Record Request to Block Card , Servicing Order-->Credit Card|Block Card
Retrieve Card Details , Credit Card-->Issued Device Administration|Block Card

Credit Card-->Customer Behavior Models|Retrieve Card Probability of Default Model , Credit Card-->Delinquen
Review Actions , Delinquent Account Handling-->Correspondence|Initiate Dunning Cycle , Delinquent Account H
Cards , Credit Card-->Issued Device Administration|Put Temporary Block , Delinquent Account Handling-->Cre
>Credit Card|Initiate Delinquency Review , Credit Card-->Credit Card|Retrieve Billing Schedule , Credit Card--
Delinquent Account Handling-->Delinquent Account Handling|Determine Delinquency Review Actions , Delinque
Rating|Update Customer Credit Rating , Delinquent Account Handling-->Delinquent Account Handling|Perform
>Credit Card|Update Interest Rates , Delinquent Account Handling-->Credit Card|Transfer to Collection
Delinquent Account Handling-->Credit Card|Transfer to Collection , Credit Card-->Issued Device Tracking|Put P
Collections|Set Up Collection Case , Card Collections-->Correspondence|Send Collection Request and Wait for R
Probability of Default , Credit Card-->Credit Card|Cancel Card Account , Credit Card-->Credit Card|Get List of A
Tracking|Put Blocks on Additional Cards , Card Collections-->Card Collections|Determine Collection Strategy , C
Collection Location , Card Collections-->Card Collections|Record Action and Result , Card Collections-->Card Co

Credit Card-->Credit Card Position Keeping|Get Installment Transactions since Latest Billing , Credit Card-->Cr
Bookings on Card Account , Credit Card-->Credit Card Position Keeping|Debit Card Account for Interest and De
Position Keeping|Credit Intermediate Account for Interest and Delinquency Fees , Credit Card-->Credit Card Po
Billed , Credit Card-->Financial Accounting|Updatre GL Accounts for Instalments since Latest Billing , Credit Ca
Statements , Customer Billing-->Correspondence|Produce and Send Statements , Customer Billing-->Documen
>Credit Card|Retrieve Billing Schedule , Credit Card-->Credit Card|Retrieve Accounts to Be Billed , Credit Card
Delinquency Fees , Credit Card-->Credit Card|Update Billed Balances and Payment Due , Credit Card-->Credit
Card-->Credit Card|Roll Balance Ageing Buckets by 30 Days , Credit Card-->Credit Card|Perform Integrity Che
Card-->Credit Card|Generate Billing Messages , Credit Card-->Financial Accounting|Update GL Accounts for In
Session Dialogue-->Servicing Order|Handle Request for Payment by Direct Debit , Servicing Order-->Credit Ca
Card-->Direct Debit Mandate|Create Direct Debit Mandate Record

Card Collections-->Credit Card|Get Outstanding Balance and Payment Information , Card Collections-->Corres
, Card Collections-->Credit Card|Record Receipt of Payment , Card Collections-->Correspondence|Transfer Cla
Collections-->Credit Card|Write-off Outstanding Balance , Card Collections-->Card Collections|Start Review of
>Card Collections|Evaluate Broken Promise to Pay , Card Collections-->Card Collections|Negotiate Payment Te
Collections|Evaluate Promise to Pay and Payment Terms , Card Collections-->Card Collections|Reassess Collec
Collections|Assess Acount for Write Off , Credit Card-->Credit Card Transaction|Create Transaction for Write O
Transaction Execution|Execute Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping
, Credit Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Card Account , C
Accounts for Write Off , Credit Card-->Account Recovery|Transfer Claim , Credit Card-->Credit Card Position K
Credit Card-->Credit Card|Process Direct Debit Payments , Credit Card-->Credit Card|Select Accounts due for
Payment Amounts , Credit Card-->Direct Debit|Process Request for Internal Direct Debits , Credit Card-->Dire
Debits
Card Clearing-->Credit Card|Process Transaction Booking , Credit Card-->Issued Device Administration|Retriev
Card Transaction|Book Card Transaction , Credit Card Transaction-->Credit Card Transaction Execution|Execut
Execution-->Credit Card Position Keeping|Record Debit Booking for Credit Card Account , Credit Card Transact
Record Credit Booking for Intermediate Account , Credit Card Position Keeping-->Internal Bank Account|Autho
Keeping-->Credit Card|Authorise Debit Booking , Credit Card-->Credit Card|Update Card Account Balance , Cr
Accounts for Credit Card Transaction Booking
Card Clearing-->Card Case|Initiate Chargeback Case , Card Case-->Merchant Acquiring Facility|Retrieve Merch
>Correspondence|Send Request for Charge Support to Merchant and Wait for Response , Card Case-->Docum
Documents , Card Case-->Card Case|Validate Merchant and Charge Details , Card Case-->Card Case|Determin
Gateway-->Card Clearing|Retrieve Information about Card Transaction , Card Case-->Card Network Participan
Case-->Card Network Participant Facility|Get Acquirer Institution Policies , Card Case-->Financial Gateway|Sen
Card Transaction|Retrieve Card Transactions

Card Clearing-->Card Case|Initiate Chargeback , Card Case-->Correspondence|Inform Merchant of Chargebac

Information Response , Card Case-->Card Case|Analyse and Close Card Chargeback Case , Financial Gateway-
Case-->Card Network Participant Facility|Get Card Case Policies , Card Case-->Financial Gateway|Send Respon
Create Payment Order to Charge Merchant Account , Payment Order-->Payment Execution|Execute Payment O
Record Debit Booking for Merchant Acquiring Facility , Payment Execution-->Position Keeping|Record Credit Bo
Card Clearing-->Financial Accounting|Update GL Accounts for Card Network Totals , Card Clearing-->Card Clea
>Merchant Acquiring Facility|Retrieve Merchant Characteristics and Terms and Conditions , Card Clearing-->Ca
Matching , Card Clearing-->Card Clearing|Perform Edits Validation and Enrichment , Card Clearing-->Fraud Eva
Clearing-->Card Clearing|Perform Interchange Qualification and Calculate Interchange Fees , Card Clearing-->
Card Clearing-->Financial Gateway|Request Clearing of Transactions via Card Network , Card Clearing-->Credi
Card Clearing-->Payment Order|Create Payment Order for Merchant Total

Financial Gateway-->Card Financial Settlement|Process Settlement Advice from Network , Card Financial Settle
Summaries for Today , Card Financial Settlement-->Card Financial Settlement|Reconcile with Settlement Advic
Settlement|Await Settlement Window , Card Financial Settlement-->Payment Order|Create Payment Order for

Card Clearing-->Card Authorization|Perform Authorisation Matching , Card Clearing-->Fraud Evaluation|Perform

Model|Retrieve Fraud Model , Card Clearing-->Financial Accounting|Update GL Accounts for Cards Settlement T
Accounting|Update GL Accounts for Card Network Settlement Transactions , Card Clearing-->Card Case|Updat
Clearing-->Card Case|Retrieve Chargeback Related Messages , Financial Gateway-->Card Clearing|Request Cle
Clearing-->Card Clearing|Validate Transactions and Fees , Card Authorization-->Card Authorization|Do Fuzzy M
Authorization-->Card Authorization|Update Pending Transaction Totals , Card Clearing-->Card Clearing|Evalua
Clearing-->Product Directory|Get Details of Fees , Card Clearing-->Financial Gateway|Send Messages to Card
Card Clearing-->Credit Card Transaction|Update Card Transactions for Consolidation and Distribution , Card Au
Transaction Details , Fraud Evaluation-->Fraud Evaluation|Evaluate Fraud Rules and Scanners , Card Clearing-
Settlement Transactions for Consolidation and Distribution , Card Clearing-->Credit Card Transaction|Update C
Consolidation and Distribution , Card Clearing-->Credit Card Transaction|Create Transaction Bookings , Credit
Execution|Execute Card Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping|Record
Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Intermediate Account , C
Balancing and Reconcilliation

Financial Gateway-->Card Financial Settlement|Process Settlement Advice from Network , Card Financial Settle
Summaries for Today , Card Financial Settlement-->Card Financial Settlement|Reconcile with Settlement Advic
Settlement|Await Settlement Window , Card Financial Settlement-->Payment Order|Create Payment Order for

Session Dialogue-->Customer Case|Initiate Chargeback Transaction , Customer Case-->Card Case|Initiate Car

Card|Retrieve Charge Details - Billed and Unbilled , Card Case-->Card Clearing|Retrieve Information about Car
Determine if Chargeback Process Is to Be Initiated , Card Case-->Card Case|Analyse Request for Information R
Response to Customer and Request Artefact , Card Case-->Card Clearing|Initiate Chargeback , Card Case-->C
Policies , Card Case-->Card Network Participant Facility|Get Card Network Policies , Card Clearing-->Financial
Acquirer , Card Clearing-->Financial Gateway|Send Request for Chargeback to Acquirer , Card Case-->Credit C

Card Clearing-->Card Network Participant Facility|Retrieve Participant Characteristics and Terms , Card Clearin
for Issuers Settlement Transactions , Card Clearing-->Financial Accounting|Update GL Accounts for Acquirers S
>Card Clearing|Process Clearing of Transactions via Network , Card Clearing-->Card Clearing|Validate Intercha
Clearing-->Card Clearing|Calculate FX and LCY Equivalents , Card Clearing-->Product Directory|Get Details of
Request Clearing of Transactions from Issuer , Card Clearing-->Corporate Treasury|Get CCY Exchange Rates ,
Update Transactions for Consolidation and Distridbution , Card Clearing-->Credit Card Transaction|Update Tran
Card Transaction Switch-->Card Authorization|Evaluate Card Use Authorisation , Card Authorization-->Credit C
Authorization-->Issued Device Tracking|Request Card Device Authentication , Card Authorization-->Party Auth
Authentication , Card Authorization-->Credit Card|Retrieve Credit Limit , Credit Card-->Customer Behavior Ins
Charge Card , Credit Card-->Customer Access Entitlement|Retrieve Usage Limits , Card Authorization-->Custo
Spend Analysis , Card Authorization-->Fraud Evaluation|Evaluate Fraud Alert Rules, Models and Scanners , Cre
Card Details , Credit Card-->Credit Card|Compute Available Limit , Card Authorization-->Card Authorization|Co
>Credit Card Transaction|Retrieve Transaction , Card Authorization-->Credit Card Transaction|Authorise Trans
Keeping|Retrieve Unbilled Transactions , Card Authorization-->Credit Card Position Keeping|Get Pending Autho

Session Dialogue-->Card Terminal Operation|Initiate POS Transaction Authorisation/Capture , Card Terminal O

Retrieve Terminal Characteristics , Card Terminal Operation-->Merchant Acquiring Facility|Retrieve Merchant C
Evaluation|Evaluate Merchant Fraud Risk , Card Terminal Operation-->Card Authorization|Request Authorisatio
Switch|Request Authorisation Routing , Card Terminal Operation-->Card Terminal Operation|Validate Terminal
Operation|Validate Merchant , Card Terminal Operation-->Card Terminal Operation|Validate Request for Trans
Authorization|Validate Response from Card Network , Card Authorization-->Card Authorization|Evaluate Stand
>Card Terminal Operation|Capture Transaction , Card Transaction Switch-->Card Transaction Switch|Request
Terminal Operation-->Credit Card Transaction|Create Transaction Pending for Authorisation
Card Transaction Switch-->Card Network Participant Facility|Retrieve Issuer Information , Card Transaction Sw
Authorisation , Card Transaction Switch-->Card Authorization|Evaluate Card Use Authorisation , Card Transact
Issuer Response , Card Transaction Switch-->Card Transaction Switch|Request Authorisation from Card Netwo

Session Dialogue-->Servicing Order|Record Request for Balance Transfer , Servicing Order-->Customer Credit
Order-->Credit Card|Execute Balance Transfer , Credit Card-->Credit Card|Check if Action Is Allowed , Credit C
Balance , Credit Card-->Credit Card Transaction|Initiate Transaction for Cards Balance Transfer , Credit Card T
Execution|Execute Card Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping|Record
Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Intermediate Account , C
Order for Credit Card Balance Transfer , Credit Card-->Credit Card Position Keeping|Retrieve Bookings for This

Session Dialogue-->Customer Offer|Handle Request for New Credit Card , Customer Offer-->Party Reference D
Customer Offer-->Customer Credit Rating|Retrieve Credit Assessment , Customer Offer-->Customer Product A
, Customer Offer-->Product Directory|Get Standard Conditions , Customer Offer-->Customer Agreement|Get C
>Document Services|Check Correctness of Supporting Documents , Customer Offer-->Credit Card|Initiate Cre
Administration|Provide Card as Access Token , Credit Card-->Credit Card|Determine Card Terms and Condition
Dialogue|Get Customer Consent of Terms and Disclosures , Credit Card-->Sales Product Agreement|Create Sa
Administration-->Issued Device Administration|Assign Card Number , Issued Device Administration-->Issued D
Device Administration-->Issued Device Administration|Personalise Card , Issued Device Administration-->Issue
Issued Device Administration-->Correspondence|Dispatch Welcome Pack , Issued Device Administration-->Cor
Administration-->Issued Device Tracking|Record Card Delivery Status , Customer Offer-->Product Directory|G
>Payment Order|Create Payment Order for Joining and Annual Fee , Customer Offer-->Product Directory|Get C
Application , Credit Card-->Financial Accounting|Update GL Accounts , Credit Card-->Credit Card Position Keep

Session Dialogue-->Party Lifecycle Management|Include New Prospect , Party Lifecycle Management-->Party R

Existing Prospects and Customers , Party Lifecycle Management-->Session Dialogue|Obtain Additional Informa
Management-->Party Reference Data Directory|Update Prospect Details , Party Lifecycle Management-->Docum
Lifecycle Management-->Party Lifecycle Management|Verify Sales Actions , Party Lifecycle Management-->Cus
Lifecycle Management-->Party Lifecycle Management|Deduplicate Prospects , Party Lifecycle Management-->P
Completeness of Information and Documents , Session Dialogue-->Customer Offer|Handle Request for New Cr
Credit Card-->Issued Device Administration|Retrieve Card , Credit Card-->Credit Card|Decide on Renewal , Cr
Renewal Card , Issued Device Administration-->Issued Device Administration|Update Card Expiration Date , Is
Administration|Assign Access Token ID , Issued Device Administration-->Issued Device Administration|Persona
Administration-->Issued Device Tracking|Record Issued Device for Tracking , Issued Device Administration-->
Card-->Customer Credit Rating|Get Delinquency Status , Credit Card-->Issued Device Administration|Retrieve

Session Dialogue-->Servicing Order|Handle Request to Replace Card , Servicing Order-->Credit Card|Replace

Administration|Retrieve Card Details , Credit Card-->Credit Card|Check Validity of Early Replacement , Credit C
New Access Token , Issued Device Administration-->Issued Device Administration|Update Issue and Expiry Da
Device Administration|Assign Access Token ID , Issued Device Administration-->Issued Device Administration|
Administration-->Issued Device Administration|Personalise Physical Device , Issued Device Administration-->Is
Tracking , Issued Device Administration-->Correspondence|Dispatch Card Replacement Pack , Credit Card-->C
Session Dialogue-->Servicing Order|Handle Request for Card Activation , Servicing Order-->Credit Card|Activa
Administration|Retrieve Card Details , Credit Card-->Issued Device Administration|Activate Card , Issued Devic
Update Card Status
Session Dialogue-->Servicing Order|Record Request to Block Card , Servicing Order-->Credit Card|Block Card
Retrieve Card Details , Credit Card-->Issued Device Administration|Block Card

Credit Card-->Customer Behavior Models|Retrieve Card Probability of Default Model , Credit Card-->Delinquen
Review Actions , Delinquent Account Handling-->Correspondence|Initiate Dunning Cycle , Delinquent Account H
Cards , Credit Card-->Issued Device Administration|Put Temporary Block , Delinquent Account Handling-->Cre
>Credit Card|Initiate Delinquency Review , Credit Card-->Credit Card|Retrieve Billing Schedule , Credit Card--
Delinquent Account Handling-->Delinquent Account Handling|Determine Delinquency Review Actions , Delinque
Rating|Update Customer Credit Rating , Delinquent Account Handling-->Delinquent Account Handling|Perform
>Credit Card|Update Interest Rates , Delinquent Account Handling-->Credit Card|Transfer to Collection

Delinquent Account Handling-->Credit Card|Transfer to Collection , Credit Card-->Issued Device Tracking|Put P

Collections|Set Up Collection Case , Card Collections-->Correspondence|Send Collection Request and Wait for R
Probability of Default , Credit Card-->Credit Card|Cancel Card Account , Credit Card-->Credit Card|Get List of A
Tracking|Put Blocks on Additional Cards , Card Collections-->Card Collections|Determine Collection Strategy , C
Collection Location , Card Collections-->Card Collections|Record Action and Result , Card Collections-->Card Co

Credit Card-->Credit Card Position Keeping|Get Installment Transactions since Latest Billing , Credit Card-->Cr
Bookings on Card Account , Credit Card-->Credit Card Position Keeping|Debit Card Account for Interest and De
Position Keeping|Credit Intermediate Account for Interest and Delinquency Fees , Credit Card-->Credit Card Po
Billed , Credit Card-->Financial Accounting|Updatre GL Accounts for Instalments since Latest Billing , Credit Ca
Statements , Customer Billing-->Correspondence|Produce and Send Statements , Customer Billing-->Documen
>Credit Card|Retrieve Billing Schedule , Credit Card-->Credit Card|Retrieve Accounts to Be Billed , Credit Card
Delinquency Fees , Credit Card-->Credit Card|Update Billed Balances and Payment Due , Credit Card-->Credit
Card-->Credit Card|Roll Balance Ageing Buckets by 30 Days , Credit Card-->Credit Card|Perform Integrity Che
Card-->Credit Card|Generate Billing Messages , Credit Card-->Financial Accounting|Update GL Accounts for In
Session Dialogue-->Servicing Order|Handle Request for Payment by Direct Debit , Servicing Order-->Credit Ca
Card-->Direct Debit Mandate|Create Direct Debit Mandate Record
Card Collections-->Credit Card|Get Outstanding Balance and Payment Information , Card Collections-->Corres
, Card Collections-->Credit Card|Record Receipt of Payment , Card Collections-->Correspondence|Transfer Cla
Collections-->Credit Card|Write-off Outstanding Balance , Card Collections-->Card Collections|Start Review of
>Card Collections|Evaluate Broken Promise to Pay , Card Collections-->Card Collections|Negotiate Payment Te
Collections|Evaluate Promise to Pay and Payment Terms , Card Collections-->Card Collections|Reassess Collec
Collections|Assess Acount for Write Off , Credit Card-->Credit Card Transaction|Create Transaction for Write O
Transaction Execution|Execute Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping
, Credit Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Card Account , C
Accounts for Write Off , Credit Card-->Account Recovery|Transfer Claim , Credit Card-->Credit Card Position K
Credit Card-->Credit Card|Process Direct Debit Payments , Credit Card-->Credit Card|Select Accounts due for
Payment Amounts , Credit Card-->Direct Debit|Process Request for Internal Direct Debits , Credit Card-->Dire
Debits
Card Clearing-->Credit Card|Process Transaction Booking , Credit Card-->Issued Device Administration|Retriev
Card Transaction|Book Card Transaction , Credit Card Transaction-->Credit Card Transaction Execution|Execut
Execution-->Credit Card Position Keeping|Record Debit Booking for Credit Card Account , Credit Card Transact
Record Credit Booking for Intermediate Account , Credit Card Position Keeping-->Internal Bank Account|Autho
Keeping-->Credit Card|Authorise Debit Booking , Credit Card-->Credit Card|Update Card Account Balance , Cr
Accounts for Credit Card Transaction Booking
Card Clearing-->Card Case|Initiate Chargeback Case , Card Case-->Merchant Acquiring Facility|Retrieve Merch
>Correspondence|Send Request for Charge Support to Merchant and Wait for Response , Card Case-->Docum
Documents , Card Case-->Card Case|Validate Merchant and Charge Details , Card Case-->Card Case|Determin
Gateway-->Card Clearing|Retrieve Information about Card Transaction , Card Case-->Card Network Participan
Case-->Card Network Participant Facility|Get Acquirer Institution Policies , Card Case-->Financial Gateway|Sen
Card Transaction|Retrieve Card Transactions

Card Clearing-->Card Case|Initiate Chargeback , Card Case-->Correspondence|Inform Merchant of Chargebac

Information Response , Card Case-->Card Case|Analyse and Close Card Chargeback Case , Financial Gateway-
Case-->Card Network Participant Facility|Get Card Case Policies , Card Case-->Financial Gateway|Send Respon
Create Payment Order to Charge Merchant Account , Payment Order-->Payment Execution|Execute Payment O
Record Debit Booking for Merchant Acquiring Facility , Payment Execution-->Position Keeping|Record Credit Bo
Card Clearing-->Financial Accounting|Update GL Accounts for Card Network Totals , Card Clearing-->Card Clea
>Merchant Acquiring Facility|Retrieve Merchant Characteristics and Terms and Conditions , Card Clearing-->Ca
Matching , Card Clearing-->Card Clearing|Perform Edits Validation and Enrichment , Card Clearing-->Fraud Eva
Clearing-->Card Clearing|Perform Interchange Qualification and Calculate Interchange Fees , Card Clearing-->
Card Clearing-->Financial Gateway|Request Clearing of Transactions via Card Network , Card Clearing-->Credi
Card Clearing-->Payment Order|Create Payment Order for Merchant Total

Financial Gateway-->Card Financial Settlement|Process Settlement Advice from Network , Card Financial Settle
Summaries for Today , Card Financial Settlement-->Card Financial Settlement|Reconcile with Settlement Advic
Settlement|Await Settlement Window , Card Financial Settlement-->Payment Order|Create Payment Order for
Card Clearing-->Card Authorization|Perform Authorisation Matching , Card Clearing-->Fraud Evaluation|Perform
Model|Retrieve Fraud Model , Card Clearing-->Financial Accounting|Update GL Accounts for Cards Settlement T
Accounting|Update GL Accounts for Card Network Settlement Transactions , Card Clearing-->Card Case|Updat
Clearing-->Card Case|Retrieve Chargeback Related Messages , Financial Gateway-->Card Clearing|Request Cle
Clearing-->Card Clearing|Validate Transactions and Fees , Card Authorization-->Card Authorization|Do Fuzzy M
Authorization-->Card Authorization|Update Pending Transaction Totals , Card Clearing-->Card Clearing|Evalua
Clearing-->Product Directory|Get Details of Fees , Card Clearing-->Financial Gateway|Send Messages to Card
Card Clearing-->Credit Card Transaction|Update Card Transactions for Consolidation and Distribution , Card Au
Transaction Details , Fraud Evaluation-->Fraud Evaluation|Evaluate Fraud Rules and Scanners , Card Clearing-
Settlement Transactions for Consolidation and Distribution , Card Clearing-->Credit Card Transaction|Update C
Consolidation and Distribution , Card Clearing-->Credit Card Transaction|Create Transaction Bookings , Credit
Execution|Execute Card Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping|Record
Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Intermediate Account , C
Balancing and Reconcilliation

Financial Gateway-->Card Financial Settlement|Process Settlement Advice from Network , Card Financial Settle
Summaries for Today , Card Financial Settlement-->Card Financial Settlement|Reconcile with Settlement Advic
Settlement|Await Settlement Window , Card Financial Settlement-->Payment Order|Create Payment Order for

Session Dialogue-->Customer Case|Initiate Chargeback Transaction , Customer Case-->Card Case|Initiate Car

Card|Retrieve Charge Details - Billed and Unbilled , Card Case-->Card Clearing|Retrieve Information about Car
Determine if Chargeback Process Is to Be Initiated , Card Case-->Card Case|Analyse Request for Information R
Response to Customer and Request Artefact , Card Case-->Card Clearing|Initiate Chargeback , Card Case-->C
Policies , Card Case-->Card Network Participant Facility|Get Card Network Policies , Card Clearing-->Financial
Acquirer , Card Clearing-->Financial Gateway|Send Request for Chargeback to Acquirer , Card Case-->Credit C

Card Clearing-->Card Network Participant Facility|Retrieve Participant Characteristics and Terms , Card Clearin
for Issuers Settlement Transactions , Card Clearing-->Financial Accounting|Update GL Accounts for Acquirers S
>Card Clearing|Process Clearing of Transactions via Network , Card Clearing-->Card Clearing|Validate Intercha
Clearing-->Card Clearing|Calculate FX and LCY Equivalents , Card Clearing-->Product Directory|Get Details of
Request Clearing of Transactions from Issuer , Card Clearing-->Corporate Treasury|Get CCY Exchange Rates ,
Update Transactions for Consolidation and Distridbution , Card Clearing-->Credit Card Transaction|Update Tran

Card Transaction Switch-->Card Authorization|Evaluate Card Use Authorisation , Card Authorization-->Credit C

Authorization-->Issued Device Tracking|Request Card Device Authentication , Card Authorization-->Party Auth
Authentication , Card Authorization-->Credit Card|Retrieve Credit Limit , Credit Card-->Customer Behavior Ins
Charge Card , Credit Card-->Customer Access Entitlement|Retrieve Usage Limits , Card Authorization-->Custo
Spend Analysis , Card Authorization-->Fraud Evaluation|Evaluate Fraud Alert Rules, Models and Scanners , Cre
Card Details , Credit Card-->Credit Card|Compute Available Limit , Card Authorization-->Card Authorization|Co
>Credit Card Transaction|Retrieve Transaction , Card Authorization-->Credit Card Transaction|Authorise Trans
Keeping|Retrieve Unbilled Transactions , Card Authorization-->Credit Card Position Keeping|Get Pending Autho
Session Dialogue-->Card Terminal Operation|Initiate POS Transaction Authorisation/Capture , Card Terminal O
Retrieve Terminal Characteristics , Card Terminal Operation-->Merchant Acquiring Facility|Retrieve Merchant C
Evaluation|Evaluate Merchant Fraud Risk , Card Terminal Operation-->Card Authorization|Request Authorisatio
Switch|Request Authorisation Routing , Card Terminal Operation-->Card Terminal Operation|Validate Terminal
Operation|Validate Merchant , Card Terminal Operation-->Card Terminal Operation|Validate Request for Trans
Authorization|Validate Response from Card Network , Card Authorization-->Card Authorization|Evaluate Stand
>Card Terminal Operation|Capture Transaction , Card Transaction Switch-->Card Transaction Switch|Request
Terminal Operation-->Credit Card Transaction|Create Transaction Pending for Authorisation
Card Transaction Switch-->Card Network Participant Facility|Retrieve Issuer Information , Card Transaction Sw
Authorisation , Card Transaction Switch-->Card Authorization|Evaluate Card Use Authorisation , Card Transact
Issuer Response , Card Transaction Switch-->Card Transaction Switch|Request Authorisation from Card Netwo

Session Dialogue-->Servicing Order|Record Request for Balance Transfer , Servicing Order-->Customer Credit
Order-->Credit Card|Execute Balance Transfer , Credit Card-->Credit Card|Check if Action Is Allowed , Credit C
Balance , Credit Card-->Credit Card Transaction|Initiate Transaction for Cards Balance Transfer , Credit Card T
Execution|Execute Card Transaction , Credit Card Transaction Execution-->Credit Card Position Keeping|Record
Card Transaction Execution-->Credit Card Position Keeping|Record Credit Booking for Intermediate Account , C
Order for Credit Card Balance Transfer , Credit Card-->Credit Card Position Keeping|Retrieve Bookings for This

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing dialogue , Point of Service-->Session Dialogue|Handle Customer C
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Ac
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Ge
Order-->Current Account|Get Balances and Bookings forSpecified Period , Current Account-->Position Keeping
Order-->Customer Workbench|Show Balance Statement , Session Dialogue-->Customer Workbench|Get Requ
Dialogue-->Payment Initiation|Handle Outgoing Credit Transfer , Payment Initiation-->Transaction Authorizatio
Initiation-->Customer Workbench|Get Credit Transfer Instruction , Payment Initiation-->Payment Initiation|En
>Payment Initiation|Conduct Duplicate Check , Payment Initiation-->Customer Workbench|Get Customer Conf
Initiate Outgoing Credit Transfer , Payment Order-->Regulatory Compliance|Check Beneficiary , Payment Orde
Transaction , Payment Execution-->Position Keeping|Record Debit Booking for Customer Account , Payment Ex
Booking for Correspondent Bank , Payment Order-->Current Account|Get Operational Details for Payment , Se
Services|Get Accoiunts of This Customer , Payment Order-->Financial Gateway|Send Payment Message
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Customer Com
Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Get Details of Customer
Handle Customer Case , Customer Case-->Current Account|Get Details of Charge Transactions for This Acount
Bookings for Specified Type and Period , Customer Case-->Product Directory|Get Product Case Guidelines , Cu
Customer Dispute Thresholds , Customer Case-->Customer Workbench|Confirm Involved Bookings with Custom
History|Get Customer History , Customer Case-->Customer Behavior Insights|Get Propensity to Dispute Trans
Determine Acceptability of Customer Complaint , Customer Case-->Payment Order|Create Corrective Payment
Case|Close Customer Case , Servicing Order-->Customer Workbench|Inform Customer on Case Resolution , Se
Services|Get Accounts of This Customer
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Ad
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Show Accounts and Select Ones to Which Signatory Has to Be Added
Get Details of Selected Accounts , Servicing Order-->Product Directory|Get List of Mandatory Data , Servicing O
New Signatory , Servicing Order-->Party Lifecycle Management|Verify Party , Servicing Order-->Product Direct
Order-->Document Library|Get List of Available Customer Documents , Servicing Order-->Customer Workbenc
Servicing Order-->Document Library|File Customer Documents , Servicing Order-->Corporate Current Account
Corporate Current Account-->Sales Product Agreement|Update Sales Product Agreement , Corporate Current A
New Signatory , Corporate Current Account-->Correspondence|Inform Authorities , Corporate Current Account
Execution of Signatory Addition Process , Servicing Order-->Customer Workbench|Confirm New Signatory , Se
Services|Get Corporate Current Accounts of This Customer , Servicing Order-->Document Services|Verify Corr

Customer Relationship Management-->Customer Relationship Management|Conduct Periodical Customer Analy

>Party Lifecycle Management|Verify Retail Customer , Customer Relationship Management-->Customer Behav
Customer Behavior Insights-->Customer Event History|Retrieve Customer History , Customer Behavior Insight
Customer Relationship Management-->Customer Relationship Management|Prepare Relationship Development
>Session Dialogue|Discuss Profile and Goals with Customer , Customer Relationship Management-->Customer
Eligibility for Additional Products , Customer Relationship Management-->Lead/Opportunity Management|Creat
Management-->Customer Products and Services|Get Current Products

Session Dialogue-->Customer Relationship Management|Handle Request for Power of Attorney , Customer Rela
Management|Verify Identity of Requesting Party , Customer Relationship Management-->Customer Relationshi
Documents , Customer Relationship Management-->Document Services|Verify Validity of Documents , Custom
Management|Verify Retail Customer , Customer Relationship Management-->Party Lifecycle Management|Verif
>Current Account|Add Signatory , Customer Relationship Management-->Deposit Account|Add Signatory , Cus
Signatory , Customer Relationship Management-->Party Reference Data Directory|Record Products for Power o
Management-->Sales Product Agreement|Update Sales Product Agreement , Customer Relationship Manageme
Customer and Signatory , Customer Relationship Management-->Customer Products and Services|Get All Prod
Customer Campaign Management-->Customer Campaign Execution|Authorise New Campaign , Customer Cam
Obtain Campaign Details , Customer Campaign Execution-->Customer Relationship Management|Get Custome
Relationship Management-->Customer Behavior Insights|Retrieve Insights , Customer Campaign Execution-->
for Processing , Customer Campaign Execution-->Customer Profile|Set to Eligible for Campaign

Customer Offer-->Party Lifecycle Management|Verify Retail Customer , Party Lifecycle Management-->Party R

Customer Data , Party Lifecycle Management-->Location Data Management|Get Location Data for Verification ,
Compliance|Perform Regulatory KYC Analysis , Party Lifecycle Management-->Customer Credit Rating|Retrieve
Management-->Party Reference Data Directory|Update Retail Customer Details , Party Lifecycle Management--
Customer Due Diligence Assessment , Party Lifecycle Management-->Party Lifecycle Management|Assess Reta
>Party Lifecycle Management|Issue Customer Number , Party Lifecycle Management-->Party Lifecycle Manage

Customer Offer-->Party Lifecycle Management|Verify Corporate Customer , Party Lifecycle Management-->Par

Customer Details , Party Lifecycle Management-->Customer Credit Rating|Conduct Credit Process of Corporate
Management-->Legal Compliance|Conduct Legal Process of Corporate Customer Onboarding , Party Lifecycle M
Perform Corporate Customer Due Diligence Assessment , Party Lifecycle Management-->Party Reference Data
Party Lifecycle Management-->Party Lifecycle Management|Assess Corporate Customer , Party Lifecycle Manag
Customer Number , Party Lifecycle Management-->Party Lifecycle Management|Determine Need for Assessme
Directory|Retrieve Corporate Customer Details , Party Lifecycle Management-->Legal Entity Directory|Update C
Party Lifecycle Management-->Legal Entity Directory|Retrieve Legal Entity Structure , Party Lifecycle Managem
Legal Entity Data , Party Lifecycle Management-->Legal Entity Directory|Update Legal Entity Structure , Party L
Management|Perform Customer Due Diligence Assessment , Party Lifecycle Management-->Regulatory Compli
Lifecycle Management-->Party Lifecycle Management|Perform 4-Eye Check , Party Lifecycle Management-->Gu
Diligence Assessment , Party Lifecycle Management-->Party Lifecycle Management|Sign Off on Customer Due
Management-->Party Reference Data Directory|Retrieve Reference Data , Party Lifecycle Management-->Party
Data , Party Lifecycle Management-->Party Reference Data Directory|Update Regulatory KYC Data , Party Lifec
Management|Perform other Regulatory Assessments

Party Lifecycle Management-->Regulatory Compliance|Perform Regulatory KYC Analysis , Regulatory Complian

for PEP, Sanction and Adverse Information Checks , Regulatory Compliance-->Correspondence|Obtain Missing
Entity Directory|Get Details of Related Customers , Regulatory Compliance-->Regulatory Compliance|Establish
Compliance-->Regulatory Compliance|Perform KYC Evaluation and Signoff , Regulatory Compliance-->Regulato
Rating , Regulatory Compliance-->Customer Credit Rating|Get Customer Credit Rating , Regulatory Complianc
Exposure , Regulatory Compliance-->Customer Behavior Insights|Get Customer Behavioural Insights
Savings Account-->Party Lifecycle Management|Verify Completion of Customer Updates , Party Lifecycle Manag
Customer Status
Party Lifecycle Management-->Regulatory Compliance|Conduct Markets in Financial Instruments Directive Clas
>Regulatory Compliance|Conduct European Market Infrastructure Regulation Classification , Party Lifecycle Ma
Foreign Account Tax Compliance Act Classification , Party Lifecycle Management-->Party Reference Data Direct
Lifecycle Management-->Party Lifecycle Management|Perform other Regulatory Assessments , Party Lifecycle M
Determine Applicable other Regulatory Assessments , Party Lifecycle Management-->Correspondence|Obtain I
Lifecycle Management-->Party Lifecycle Management|Perform 4-Eye Check , Party Lifecycle Management-->Re
Standard Classification

Customer Offer-->Party Lifecycle Management|Verify Private Banking Customer , Party Lifecycle Management-
Private Banking Customer Details , Party Lifecycle Management-->Party Lifecycle Management|Determine Nee
Management-->Party Lifecycle Management|Assess Private Banking Customer , Party Lifecycle Management-->
Number , Party Lifecycle Management-->Party Lifecycle Management|Perform Private Banking Customer Due D
Management-->Customer Credit Rating|Retrieve Credit Rating Assessment , Party Lifecycle Management-->Le
Private Banking Customer Onboarding , Party Lifecycle Management-->Party Reference Data Directory|Update

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing dialogue , Point of Service-->Session Dialogue|Handle Customer C
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Ac
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Ge
Order-->Current Account|Get Balances and Bookings forSpecified Period , Current Account-->Position Keeping
Order-->Customer Workbench|Show Balance Statement , Session Dialogue-->Customer Workbench|Get Requ
Dialogue-->Payment Initiation|Handle Outgoing Credit Transfer , Payment Initiation-->Transaction Authorizatio
Initiation-->Customer Workbench|Get Credit Transfer Instruction , Payment Initiation-->Payment Initiation|En
>Payment Initiation|Conduct Duplicate Check , Payment Initiation-->Customer Workbench|Get Customer Conf
Initiate Outgoing Credit Transfer , Payment Order-->Regulatory Compliance|Check Beneficiary , Payment Orde
Transaction , Payment Execution-->Position Keeping|Record Debit Booking for Customer Account , Payment Ex
Booking for Correspondent Bank , Payment Order-->Current Account|Get Operational Details for Payment , Se
Services|Get Accoiunts of This Customer , Payment Order-->Financial Gateway|Send Payment Message
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Customer Com
Authorization|Get Transaction Authorisation , Servicing Order-->Customer Workbench|Get Details of Customer
Handle Customer Case , Customer Case-->Current Account|Get Details of Charge Transactions for This Acount
Bookings for Specified Type and Period , Customer Case-->Product Directory|Get Product Case Guidelines , Cu
Customer Dispute Thresholds , Customer Case-->Customer Workbench|Confirm Involved Bookings with Custom
History|Get Customer History , Customer Case-->Customer Behavior Insights|Get Propensity to Dispute Trans
Determine Acceptability of Customer Complaint , Customer Case-->Payment Order|Create Corrective Payment
Case|Close Customer Case , Servicing Order-->Customer Workbench|Inform Customer on Case Resolution , Se
Services|Get Accounts of This Customer

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Ad
Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle
Servicing Order-->Customer Workbench|Show Accounts and Select Ones to Which Signatory Has to Be Added
Get Details of Selected Accounts , Servicing Order-->Product Directory|Get List of Mandatory Data , Servicing O
New Signatory , Servicing Order-->Party Lifecycle Management|Verify Party , Servicing Order-->Product Direct
Order-->Document Library|Get List of Available Customer Documents , Servicing Order-->Customer Workbenc
Servicing Order-->Document Library|File Customer Documents , Servicing Order-->Corporate Current Account
Corporate Current Account-->Sales Product Agreement|Update Sales Product Agreement , Corporate Current A
New Signatory , Corporate Current Account-->Correspondence|Inform Authorities , Corporate Current Account
Execution of Signatory Addition Process , Servicing Order-->Customer Workbench|Confirm New Signatory , Se
Services|Get Corporate Current Accounts of This Customer , Servicing Order-->Document Services|Verify Corr

Customer Relationship Management-->Customer Relationship Management|Conduct Periodical Customer Analy

>Party Lifecycle Management|Verify Retail Customer , Customer Relationship Management-->Customer Behav
Customer Behavior Insights-->Customer Event History|Retrieve Customer History , Customer Behavior Insight
Customer Relationship Management-->Customer Relationship Management|Prepare Relationship Development
>Session Dialogue|Discuss Profile and Goals with Customer , Customer Relationship Management-->Customer
Eligibility for Additional Products , Customer Relationship Management-->Lead/Opportunity Management|Creat
Management-->Customer Products and Services|Get Current Products

Session Dialogue-->Customer Relationship Management|Handle Request for Power of Attorney , Customer Rela
Management|Verify Identity of Requesting Party , Customer Relationship Management-->Customer Relationshi
Documents , Customer Relationship Management-->Document Services|Verify Validity of Documents , Custom
Management|Verify Retail Customer , Customer Relationship Management-->Party Lifecycle Management|Verif
>Current Account|Add Signatory , Customer Relationship Management-->Deposit Account|Add Signatory , Cus
Signatory , Customer Relationship Management-->Party Reference Data Directory|Record Products for Power o
Management-->Sales Product Agreement|Update Sales Product Agreement , Customer Relationship Manageme
Customer and Signatory , Customer Relationship Management-->Customer Products and Services|Get All Prod
Customer Campaign Management-->Customer Campaign Execution|Authorise New Campaign , Customer Cam
Obtain Campaign Details , Customer Campaign Execution-->Customer Relationship Management|Get Custome
Relationship Management-->Customer Behavior Insights|Retrieve Insights , Customer Campaign Execution-->
for Processing , Customer Campaign Execution-->Customer Profile|Set to Eligible for Campaign
Customer Offer-->Party Lifecycle Management|Verify Retail Customer , Party Lifecycle Management-->Party R
Customer Data , Party Lifecycle Management-->Location Data Management|Get Location Data for Verification ,
Compliance|Perform Regulatory KYC Analysis , Party Lifecycle Management-->Customer Credit Rating|Retrieve
Management-->Party Reference Data Directory|Update Retail Customer Details , Party Lifecycle Management--
Customer Due Diligence Assessment , Party Lifecycle Management-->Party Lifecycle Management|Assess Reta
>Party Lifecycle Management|Issue Customer Number , Party Lifecycle Management-->Party Lifecycle Manage

Customer Offer-->Party Lifecycle Management|Verify Corporate Customer , Party Lifecycle Management-->Par

Customer Details , Party Lifecycle Management-->Customer Credit Rating|Conduct Credit Process of Corporate
Management-->Legal Compliance|Conduct Legal Process of Corporate Customer Onboarding , Party Lifecycle M
Perform Corporate Customer Due Diligence Assessment , Party Lifecycle Management-->Party Reference Data
Party Lifecycle Management-->Party Lifecycle Management|Assess Corporate Customer , Party Lifecycle Manag
Customer Number , Party Lifecycle Management-->Party Lifecycle Management|Determine Need for Assessme
Directory|Retrieve Corporate Customer Details , Party Lifecycle Management-->Legal Entity Directory|Update C
Party Lifecycle Management-->Legal Entity Directory|Retrieve Legal Entity Structure , Party Lifecycle Managem
Legal Entity Data , Party Lifecycle Management-->Legal Entity Directory|Update Legal Entity Structure , Party L
Management|Perform Customer Due Diligence Assessment , Party Lifecycle Management-->Regulatory Compli
Lifecycle Management-->Party Lifecycle Management|Perform 4-Eye Check , Party Lifecycle Management-->Gu
Diligence Assessment , Party Lifecycle Management-->Party Lifecycle Management|Sign Off on Customer Due
Management-->Party Reference Data Directory|Retrieve Reference Data , Party Lifecycle Management-->Party
Data , Party Lifecycle Management-->Party Reference Data Directory|Update Regulatory KYC Data , Party Lifec
Management|Perform other Regulatory Assessments

Party Lifecycle Management-->Regulatory Compliance|Perform Regulatory KYC Analysis , Regulatory Complian

for PEP, Sanction and Adverse Information Checks , Regulatory Compliance-->Correspondence|Obtain Missing
Entity Directory|Get Details of Related Customers , Regulatory Compliance-->Regulatory Compliance|Establish
Compliance-->Regulatory Compliance|Perform KYC Evaluation and Signoff , Regulatory Compliance-->Regulato
Rating , Regulatory Compliance-->Customer Credit Rating|Get Customer Credit Rating , Regulatory Complianc
Exposure , Regulatory Compliance-->Customer Behavior Insights|Get Customer Behavioural Insights
Savings Account-->Party Lifecycle Management|Verify Completion of Customer Updates , Party Lifecycle Manag
Customer Status
Party Lifecycle Management-->Regulatory Compliance|Conduct Markets in Financial Instruments Directive Clas
>Regulatory Compliance|Conduct European Market Infrastructure Regulation Classification , Party Lifecycle Ma
Foreign Account Tax Compliance Act Classification , Party Lifecycle Management-->Party Reference Data Direct
Lifecycle Management-->Party Lifecycle Management|Perform other Regulatory Assessments , Party Lifecycle M
Determine Applicable other Regulatory Assessments , Party Lifecycle Management-->Correspondence|Obtain I
Lifecycle Management-->Party Lifecycle Management|Perform 4-Eye Check , Party Lifecycle Management-->Re
Standard Classification

Customer Offer-->Party Lifecycle Management|Verify Private Banking Customer , Party Lifecycle Management-
Private Banking Customer Details , Party Lifecycle Management-->Party Lifecycle Management|Determine Nee
Management-->Party Lifecycle Management|Assess Private Banking Customer , Party Lifecycle Management-->
Number , Party Lifecycle Management-->Party Lifecycle Management|Perform Private Banking Customer Due D
Management-->Customer Credit Rating|Retrieve Credit Rating Assessment , Party Lifecycle Management-->Le
Private Banking Customer Onboarding , Party Lifecycle Management-->Party Reference Data Directory|Update
Session Dialogue-->Customer Relationship Management|Record Request for Investment Service , Customer Re
Management|Verify Private Banking Customer , Customer Relationship Management-->Customer Position|Get
Management-->Investment Portfolio Management|Get Investments , Customer Relationship Management-->Pr
Customer Relationship Management-->Session Dialogue|Get Customer Requirements , Customer Relationship
Management|Get Applicable Products from Market , Customer Relationship Management-->Market Data Switch
Relationship Management-->Customer Relationship Management|Prepare Customer Advice , Customer Relation
with Customer and Get Approval , Customer Relationship Management-->Investment Portfolio Planning|Update
Management-->Investment Account|Open Investment Account , Investment Account-->Securities Position Kee
Relationship Management-->Current Account|Open Investment Cash Account , Current Account-->Position Kee
Relationship Management-->Customer Products and Services|Get Current Products of This Customer

Session Dialogue-->Customer Relationship Management|Handle Request for Investment Plan , Customer Relat
Management|Verify Retail Customer , Customer Relationship Management-->Party Reference Data Directory|G
Management-->Party Lifecycle Management|Verify Retail Customer , Customer Relationship Management-->Cu
Customer Relationship Management-->Product Expert Sales Support|Provide Investment Expertise , Customer
Portfolio Management|Prepare Investment Plan , Investment Portfolio Management-->Investment Portfolio Pla
Portfolio Planning-->Product Directory|Provide Pricing Details , Investment Portfolio Planning-->Product Expert
Investment Portfolio Planning-->Suitability Checking|Verify Product Suitability , Investment Portfolio Planning--
Compliance , Investment Portfolio Management-->Investment Account|Pre-Open Investment Account , Investm
Pre-Open Investment Cash Account , Customer Relationship Management-->Customer Relationship Manageme
Customer Relationship Management-->Sales Product Agreement|Create Sales Product Agreement , Customer R
Send Investment Plan and Get Customer Signature , Customer Relationship Management-->Guideline Complia
Process , Customer Relationship Management-->Customer Products and Services|Get Current Products of This
Customer Relationship Management-->Session Dialogue|Get Customer Input on Revision of Strategy , Custom
Portfolio Planning|Get Investement Mandate , Customer Relationship Management-->Investment Portfolio Anal
Investment Portfolio Analysis-->Financial Market Analysis|Get Market Forecast , Financial Market Analysis-->Fi
Information , Investment Portfolio Analysis-->Financial Market Research|Provide Market Information , Custome
Dialogue|Agree with Customer on Revised Strategy , Customer Relationship Management-->Investment Portfo
Investment Portfolio Planning-->Investment Portfolio Management|Execute Mandate

Investment Portfolio Management-->Customer Position|Determine Customer Position , Investment Portfolio Ma

Get Customer Risk Profile , Investment Portfolio Management-->Product Matching|Determine Matching Product
Investment Products , Investment Portfolio Management-->Investment Portfolio Management|Determine Need
Management-->Sales Product|Create New Sales Product , Investment Portfolio Management-->Investment Por
Operational Product , Investment Portfolio Management-->Product Design|Create New Product , Investment Po
Present Product to Customer , Investment Portfolio Management-->Customer Products and Services|Get Curre
Customer Relationship Management-->Customer Relationship Management|Conduct Periodical Customer Analy
>Party Lifecycle Management|Verify Private Banking Customer , Customer Relationship Management-->Custom
Qualification , Customer Behavior Insights-->Customer Event History|Retrieve Customer History , Customer Be
Directory|Update Customer Data , Customer Relationship Management-->Customer Product And Service Eligib
Customer Product And Service Eligibility-->Product Matching|Conduct Product Matching , Customer Relationshi
Directory|Update KYC Standing , Customer Relationship Management-->Session Dialogue|Discuss Financial Pro
Relationship Management-->Information Provider Operation|Get Applicable Products from Other Banks , Custo
Relationship Management|Prepare Investment Advice , Customer Relationship Management-->Product Matchin
Customer Relationship Management-->Lead/Opportunity Management|Create Opportunity , Customer Relation
Services|Get Current Products of This Customer
Session Dialogue-->Customer Relationship Management|Handle Request for Investment Product Selection , Cu
Lifecycle Management|Verify Private Banking Customer , Customer Relationship Management-->Product Direct
Relationship Management-->Session Dialogue|Inform Customer on Investment Products and Charges , Custom
Credit Rating|Get Customer Credit Score , Customer Relationship Management-->Customer Position|Determine
Management-->Customer Product And Service Eligibility|Get Products for Which Customer Is Eligible , Custome
Directory|Get Product Terms and Conditions , Customer Relationship Management-->Customer Agreement|Ge
Relationship Management-->Customer Relationship Management|Prepare Offer , Customer Relationship Manag
with Customer , Customer Relationship Management-->Investment Portfolio Planning|Update Investment Plan
Customer Relationship Management-->Session Dialogue|Schedule Performance Review , Customer Relationshi
Directory|Get Customer Data , Customer Relationship Management-->Investment Portfolio Planning|Get Inves
Management-->Investment Portfolio Analysis|Get Forecast Versus Actual Performance , Investment Portfolio A
Data for Specified Period , Investment Account-->Securities Position Keeping|Get Transactions for Specified Pe
Market Analysis|Get Market Forecast , Financial Market Analysis-->Financial Market Research|Provide Market I
>Financial Market Research|Provide Market Information , Customer Relationship Management-->Customer Rel
Report , Customer Relationship Management-->Session Dialogue|Discuss Performance Report and Agree New
Management-->Investment Portfolio Planning|Update Investment Mandate

Asset Securitization-->Corporate Loan|Get Future Cash Flow , Asset Securitization-->Asset Securitization|Crea

Securitization-->Asset Securitization|Finalise Bond Structure , Asset Securitization-->Legal Compliance|Get Ap
>Interbank Relationship Management|Get Banks Eligible for Participating in Distribution , Asset Securitization--
Marketing Material , Asset Securitization-->Correspondence|Distribute Red or Draft Prospectus to Investors , A
Market Securitization , Asset Securitization-->Asset Securitization|Print Black or Final Prospectus , Asset Secur
Buyers on Purchase Agreements , Asset Securitization-->Corporate Loan|Change Loan Status to Securitized , A
Close Transaction , Asset Securitization-->Corporate Loan|Get Future Cash Flow , Asset Securitization-->Asset
Asset Securitization-->Asset Securitization|Finalise Bond Structure , Asset Securitization-->Legal Compliance|G
Securitization-->Interbank Relationship Management|Get Banks Eligible for Participating in Distribution , Asset
Internal Marketing Material , Asset Securitization-->Correspondence|Distribute Preliminary Prospectus to Inves
Securitization|Market Securitization , Asset Securitization-->Asset Securitization|Create Final Prospectus , Asse
Signatures of Buyers on Purchase Agreements , Asset Securitization-->Financial Accounting|Update GL Accoun
Close Transaction , Asset Securitization-->Corporate Loan|Update Loan Status to Sold

Asset Securitization-->Correspondence|Send Presentations to Rating Agencies , Asset Securitization-->Asset S

Securitization-->Document Services|Get Deal Document Templates , Asset Securitization-->Asset Securitizatio
Securitization-->Asset Securitization|Create Offering Documents , Asset Securitization-->Legal Compliance|Per
Securitization-->Correspondence|Obtain Preliminary Securitization Deal Rating Including Subordination Ratings
Get Securitization Credit Risk Model , Asset Securitization-->Market Risk Models|Get Securitizaton Market Risk
Models|Get Liquidity Risk Model , Asset Securitization-->Interbank Relationship Management|Get Applicable Tr
>Corporate Relationship|Identify B Piece Buyers , Asset Securitization-->Syndicate Management|Confirm B Pie
Corporate Treasury-->Asset Securitization|Securitize Loan Portfolio , Asset Securitization-->Asset Securitizatio
Securitization-->Asset Securitization|Determine Preliminary Deal Structure , Asset Securitization-->Credit Risk
Asset Securitization-->Corporate Loan|Get Loan Details , Corporate Loan-->Party Reference Data Directory|Ge
Loan-->Corporate Loan|Get Repayment Details , Corporate Loan-->Collateral Asset Administration|Get Collate
Securitization|Determine Probability of Default , Asset Securitization-->Asset Securitization|Determine Net Pre
Securitization|Create Deal Documents , Asset Securitization-->Asset Securitization|Assign Loans to SPV , Asset
GL Accounts , Asset Securitization-->Asset Securitization|Complete Securitization Deal Approval , Asset Securi
Structure
Correspondence-->Customer Relationship Management|Handle Offer for Servicing Rights , Customer Relations
Management|Verify Corporate Customer , Customer Relationship Management-->Correspondence|Get Servicin
Management-->Product Expert Sales Support|Get Loan Package Servicing Expertise , Customer Relationship M
Verify Corporate Borrower , Customer Relationship Management-->Product Directory|Retrieve Loan Servicing C
Management-->Legal Compliance|Review Pooling and Servicing Agreement with Internal Conditions , Custome
Management|Verify Completion of Customer Registration , Customer Relationship Management-->Corresponde
, Customer Relationship Management-->Correspondence|Send Legal Agreement to Corporate Customer and W
Management-->Sales Product Agreement|Record Pooling and Servicing Agreement , Customer Relationship Ma
Servicing Agreement , Customer Relationship Management-->Corporate Current Account|Open Corporate Curr
Relationship Management-->Corporate Current Account|Open Direct Deposit Account for Investor , Customer R
Open Loan Servicing Account , Corporate Current Account-->Position Keeping|Set Up New Account , Corporate
New Account , Customer Relationship Management-->Financial Accounting|Update GL Accounts
Customer Relationship Management-->Corporate Loan|Open Loan Servicing Account , Corporate Loan-->Corpo
Loan-->Correspondence|Request Loan Details from Originating Bank , Corporate Loan-->Corporate Current Ac
>Corporate Current Account|Open Reserve Account , Corporate Current Account-->Position Keeping|Set Up Ne
>Position Keeping|Set Up New Account , Corporate Loan-->Document Services|Create Payment Instruction an
>Correspondence|Send Documents to Borrower , Corporate Loan-->Position Keeping|Set Up New Loan Servici
Accounting|Update GL Accounts

Mortgage Loan-->Collateral Asset Administration|Record Collateral Insurance Details , Collateral Asset Adminis
Documents , Collateral Asset Administration-->Correspondence|Get Additional Insurance Documents , Collater
Confirmation from Insurer of Bank as Beneficiary , Collateral Asset Administration-->Collateral Asset Administr
Collateral Asset Administration-->Correspondence|Request Insurer to Increase Amount , Collateral Asset Admi
Order to Insurer for Additional Insurance Premium , Collateral Asset Administration-->Payment Order|Create P
Collateral Asset Administration-->Document Library|File Insurance Documents
Mortgage Loan-->Underwriting|Perform Underwriting for Mortgage Loan , Underwriting-->Customer Position|G
>Customer Credit Rating|Get Customer Credit Score , Underwriting-->Collateral Asset Administration|Get Colla
Get Mortgage Lending Risk Model , Underwriting-->Regulatory Compliance|Conduct Regulatory Compliance Ch
Against Fraud Alert Rules, Models and Scanners , Underwriting-->Guideline Compliance|Verify Correct Executio
Underwriting-->Internal Audit|Conduct Underwriting Audit , Underwriting-->Underwriting|Review and Add Con
Conditions , Underwriting-->Underwriting|Decide on Loan Approval , Underwriting-->Underwriting|Conduct Sec
Adjust Offer

Mortgage Loan-->Regulatory Compliance|Verify Regulatory Compliance , Mortgage Loan-->Guideline Complian

Procedure , Mortgage Loan-->Product Directory|Get Operational Details , Mortgage Loan-->Customer Agreeme
Loan-->Position Keeping|Set Up Loan Account , Mortgage Loan-->Collateral Asset Administration|Verify Payme
>Disbursement|Disburse Mortgage Loan , Mortgage Loan-->Information Provider Operation|Register Loan with
Accounting|Update GL Accounts , Mortgage Loan-->Document Library|File Mortgage Loan Dossier , Mortgage L
Agreement , Mortgage Loan-->Correspondence|Get Customer Signature , Mortgage Loan-->Mortgage Loan|Pre
>Collateral Asset Administration|Record Collateral Insurance Details , Mortgage Loan-->Collateral Asset Admin
Loan-->Customer Products and Services|Add Mortgage Loan to Customer Products
Mortgage Loan-->Collateral Asset Administration|Verify Payment of Taxes on Property , Collateral Asset Admin
Payment Details from Owner , Collateral Asset Administration-->Correspondence|Send Request to Pay to Owne
Asset Administration|Monitor Payment , Collateral Asset Administration-->Mortgage Loan|Settle with Disbursem
>Current Account|Put Amount Block on Customer Account , Collateral Asset Administration-->Payment Order|C
Asset Administration-->Payment Order|Create Payment Order for Charging Customer
Mortgage Loan-->Financial Accounting|Assign Accounting Unit to Mortgage Process , Mortgage Loan-->Regulat
Requirements , Collateral Asset Administration-->Information Provider Operation|Get Required Information , M
Customer Data , Mortgage Loan-->Guideline Compliance|Verify Correct Execution of Application Process , Mort
on Status of Application , Mortgage Loan-->Mortgage Loan|Conduct Mortgage Loan Processing , Mortgage Loan
Mortgage Loan-->Underwriting|Perform Underwriting for Mortgage Loan , Mortgage Loan-->Collateral Asset Ad

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Retail Customer , Servicing Order-->Customer Products and Services|Retrieve All Products of This Customer ,
Details of Mortgage Loan to Be Paid Back , Servicing Order-->Session Dialogue|Confirm Early Payback with Cu
Close Mortgage Loan Early , Mortgage Loan-->Product Directory|Get Penalty Interest Rate nd Fee Amounts , M
Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan-->Document Se
Mortgage Loan-->Correspondence|Send Final Settlement Document to Customer and Notary , Mortgage Loan-
Mortgage Loan-->Correspondence|Receive Settlement Documents from Notary , Mortgage Loan-->Document S
Documents from Notary , Mortgage Loan-->Payment Order|Create Bank Internal Payment Order to Zero Loan
Administration|Release Collateral , Mortgage Loan-->Position Keeping|Deactivate Loan Account , Mortgage Loa
Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer
Customer Offer-->Collateral Asset Administration|Record Property Details , Collateral Asset Administration-->M
Results , Collateral Asset Administration-->Collateral Asset Administration|Order Collateral Appraisal , Collatera
Administration|Review Collateral Appraisal , Collateral Asset Administration-->Collateral Asset Administration|U
Asset Administration-->Collateral Asset Administration|Conduct Second Appraisal , Collateral Asset Administrat
Appraisal
Mortgage Loan-->Collateral Asset Administration|Verify Claims on Collateral , Collateral Asset Administration--
from Recording Office , Collateral Asset Administration-->Correspondence|Get Details of Government Developm
Administration-->Mortgage Loan|Adjust Contract Details

Session Dialogue-->Customer Offer|Initiate Mortgage Loan Application Process , Customer Offer-->Party Lifecy
Customer Offer-->Product Directory|Get Loan Product Details , Customer Offer-->Session Dialogue|Get Mortga
Offer-->Mortgage Loan|Initiate Mortgage Loan , Customer Offer-->Product Expert Sales Support|Assign Expert
Offer-->Product Directory|Get Pricing Information , Customer Offer-->Collateral Asset Administration|Record P
Dialogue|Agree Revised Terms with Customer , Customer Offer-->Customer Credit Rating|Get Loan-specific Cr
Administration|Record Escrow Information , Customer Offer-->Mortgage Loan|Edit Fees and Credits , Custome
Mortgage Loan-->Correspondence|Inform Customer on Loan Package , Customer Offer-->Customer Offer|Reco
Offer-->Customer Offer|Update Terms and Conduct Repricing , Mortgage Loan-->Mortgage Loan|ConductMortg
>Customer Products and Services|Get Customer Products , Mortgage Loan-->Party Lifecycle Management|Veri
Mortgage Loan-->Disbursement|Disburse Mortgage Loan , Disbursement-->Current Account|Set Overdraft Lim
Payment Order for Loan Disbursement , Disbursement-->Payment Order|Create Payment Order for Taxes , Dis
Order for Fees and Charges , Disbursement-->Correspondence|Inform Customer about Disbursement
Consumer Loan-->Consumer Loan|Process End of Daily Booking Window , Consumer Loan-->Customer Billing|
>Consumer Loan|Adjust Future Payments Stream , Consumer Loan-->Payment Order|Create Payment Order f
>Customer Billing|Mark Invoice as Paid , Customer Billing-->Customer Billing|Advance Due Date
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for M
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
>Customer Workbench|Show Loans and Record Customer Selection , Servicing Order-->Merchandising Loan|G
>Merchandising Loan|Get Repayment Details of Loan to Be Modified , Servicing Order-->Merchandising Loan|D
Loan-->Position Keeping|Get Bookings for This Account , Servicing Order-->Product Directory|Get Template fo
Order-->Customer Workbench|Show Loan Detaiuls and Record Modification Request , Servicing Order-->Servic
Servicing Order-->Customer Workbench|Get Required Documents , Servicing Order-->Underwriting|Perform U
Order-->Customer Workbench|Inform Customer on Conditions and Get Approval , Servicing Order-->Merchand
Merchandising Loan , Servicing Order-->Customer Products and Services|Get Loans of This Customer , Servicin
of Documents
Servicing Order-->Merchandising Loan|Process Modification of Merchandising Loan , Merchandising Loan-->Cor
Merchandising Loan-->Sales Product Agreement|Update Sales Product Agreement , Merchandising Loan-->Coll
Acquisition/Title of Loan Object , Merchandising Loan-->Information Provider Operation|Register Loan Modifica
Loan-->Merchandising Loan|Update Loan Dossier , Merchandising Loan-->Document Library|File Loan Dossier
Update GL Accounts

Customer Workbench-->eBranch Operations|Handle Service Request from Customer/TPP , eBranch Operations

Contact Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Cu
>Customer Workbench|Get Requested Service from Customer/TPP , Session Dialogue-->Customer Offer|Recor
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Customer Workbench|Get
Lifecycle Management|Verify Retail Customer , Customer Offer-->Product Directory|Get Loan Product Details ,
Standard Conditions and Get Details from Customer , Customer Offer-->Customer Offer|Verify Completeness o
>Customer Workbench|Get Required Customer and Loan Object Documents , Customer Offer-->Product Direct
>Collateral Asset Administration|Prepare Transfer of Ownership and Title , Customer Offer-->Customer Workbe
and Get Confirmation , Customer Offer-->Merchandising Loan|Generate Initial Loan , Merchandising Loan-->Un
Merchandising Loan , Merchandising Loan-->Customer Workbench|Inform Customer on Loan Approval and Get
>Merchandising Loan|Process Closing of Merchandising Loan , Customer Offer-->Merchandising Loan|Initiate M
>Customer Credit Rating|Get Customer Credit Rating , Customer Offer-->Document Services|Verify Correctne
Customer Offer-->Collateral Asset Administration|Prepare Transfer of Ownership and Title , Collateral Asset Ad
Get Merchant Data , Collateral Asset Administration-->Collateral Asset Administration|Verify Merchant , Collate
Administration|Check Make and Type of Loan Object , Collateral Asset Administration-->Customer Workbench|
Merchant , Collateral Asset Administration-->Legal Compliance|Prepare Fiduciary Acquisition Contract and Title

Merchandising Loan-->Merchandising Loan|Process Closing of Merchandising Loan , Merchandising Loan-->Cor

Merchandising Loan-->Sales Product Agreement|Create Sales Product Agreement , Merchandising Loan-->Coll
Acquisition and Title of Loan Object , Collateral Asset Administration-->Customer Workbench|Inform Merchant
Agreement , Merchandising Loan-->Position Keeping|Set Up Loan Account , Merchandising Loan-->Disburseme
Merchandising Loan-->Information Provider Operation|Register Loan with External Agencies , Merchandising Lo
, Merchandising Loan-->Merchandising Loan|Prepare Loan Dossier , Merchandising Loan-->Document Library|F
Merchandising Loan-->Underwriting|Perform Underwriting for Merchandising Loan , Underwriting-->Underwriti
>Customer Position|Get Overall Customer Position , Underwriting-->Customer Credit Rating|Get Customer Cre
Administration|Get Fiduciary Ownership Risk , Underwriting-->Credit Risk Models|Get Merchandising Lending R
Compliance|Verify if Regulatory Compliance Checks Completed , Underwriting-->Fraud Evaluation|Verify Again
Underwriting-->Guideline Compliance|Verify Correct Execution of Merchandising Loan Process , Underwriting--
>Underwriting|Review Conditions , Underwriting-->Underwriting|Decide on Loan Approval , Underwriting-->In
Underwriting-->Underwriting|Conduct Second Review
Merchandising Loan-->Disbursement|Disburse Merchandising Loan , Disbursement-->Payment Order|Create P
Disbursement-->Customer Workbench|Confirm Payment Order to Merchant , Disbursement-->Correspondence
Disbursement-->Payment Order|Create Payment Order for Taxes , Disbursement-->Payment Order|Create Pay

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Lo
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Options and Record Customer Selection , Servicing Order-->Consumer Loan|Get
Loan|Get Repayment Details of Loan to Be Modified , Consumer Loan-->Position Keeping|Get Bookings for This
Determine Additional Fees and Charges , Servicing Order-->Product Directory|Get List of Required Data and Do
Workbench|Get Data and Documents , Servicing Order-->Consumer Loan|Renew Uncollateralised Consumer Lo
Underwriting for Renewal of Uncollateralised Consumer Loan , Servicing Order-->Document Library|Get Availab
Products and Services|Get Products of This Customer , Servicing Order-->Party Reference Data Directory|Get C
Order-->Customer Credit Rating|Get Customer Credit Report , Servicing Order-->Customer Products and Serv
Customer , Servicing Order-->Document Services|Check Validity of Documents
Consumer Loan-->Underwriting|Perform Underwriting for Uncollateralised Consumer Loan , Underwriting-->Un
Underwriting-->Customer Position|Get Overall Customer Position , Underwriting-->Customer Credit Rating|Get
>Consumer Loan|Get Repayment Details of Loan to Be Renewed , Underwriting-->Credit Risk Models|Get Unco
Underwriting-->Regulatory Compliance|Verify Regulatory Compliance , Underwriting-->Fraud Evaluation|Verify
, Underwriting-->Guideline Compliance|Verify Correct Execution of Uncollateralised Consumer Loan Process , U
Underwriting-->Underwriting|Review Conditions , Underwriting-->Underwriting|Decide on Loan
Consumer Loan-->Consumer Loan|Process Closing of Uncollateralised Consumer Loan , Consumer Loan-->Cus
Approval and Get Customer Signature , Consumer Loan-->Sales Product Agreement|Update Sales Product Agre
Renew Uncollateralised Consumer Loan , Consumer Loan-->Disbursement|Disburse Uncollateralised Consumer
Operation|Register Loan with External Agencies , Consumer Loan-->Financial Accounting|Update GL Accounts
Loan Dossier , Consumer Loan-->Document Library|File Loan Dossier
Consumer Loan-->Consumer Loan|Determine Disbursement Amount , Consumer Loan-->Disbursement|Disbur
Disbursement-->Current Account|Set Overdraft Limit , Disbursement-->Payment Order|Create Payment Order
>Payment Order|Create Payment Order for Taxes , Disbursement-->Payment Order|Create Payment Order for
Workbench|Inform Customer about Disbursement , Consumer Loan-->Customer Billing|Raise Demand for Addi
Workbench|Inform Customer about Demand Being Raised
Mortgage Loan-->Mortgage Loan|Calculate Instalment Amount , Mortgage Loan-->Position Keeping|Get Details
Loan-->Mortgage Loan|Calculate Addional Charges , Mortgage Loan-->Customer Billing|Bill Payback Amount a
>Correspondence|Send Bill to Customer , Customer Billing-->Direct Debit|Process Request for Internal Direct D
Request for Outgoing Direct Debits , Mortgage Loan-->Mortgage Loan|Raise Todays Demands , Mortgage Loan
Charge Amount for Taxes and Insurance Premium

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Borrower , Servicing Order-->Mortgage Loan|Get Details of Mortgage Loan , Servicing Order-->Session Dialog
Servicing Order-->Mortgage Loan|Close Mortgage Loan Servicing Account Early , Mortgage Loan-->Sales Produ
Fees , Mortgage Loan-->Mortgage Loan|Calculate Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate
Services|Prepare Final Settlement Documents , Mortgage Loan-->Correspondence|Send Final Settlement Docu
Mortgage Loan-->Mortgage Loan|Monitor Incoming Funds , Mortgage Loan-->Correspondence|Receive Settlem
>Document Services|Verify Correctness of Settlement Documents from Notary , Mortgage Loan-->Payment Or
and Interest , Mortgage Loan-->Payment Order|Create Payment Order for Balance of Escrow Account , Mortga
Order for Bank Fees and Charges , Mortgage Loan-->Position Keeping|Deactivate Loan Servicing Account , Mor
Accounts , Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer
Corporate Loan-->Document Library|Retrieve Next in Line Financial Statements , Corporate Loan-->Document
, Corporate Loan-->Credit Risk Models|Retrieve Applicable Risk Models , Corporate Loan-->Corporate Loan|An
>Correspondence|Get Additional Information from Borrower , Corporate Loan-->Corporate Loan|Determine Cr
>Customer Credit Rating|Update Customer Credit Rating , Corporate Loan-->Corporate Loan|Update Loan Qua
Update Reporting Data
Corporate Loan-->Corporate Loan|Process End of Period Reporting to Investor , Corporate Loan-->Corporate L
Balance , Corporate Loan-->Corporate Loan|Determine End of Period Overdue Amount for Corporate Loan , Co
Interest Amount for Reporting Period , Corporate Loan-->Corporate Loan|Determine Charges for Reporting Per
Complete Investor Reporting Data , Corporate Loan-->Corporate Loan|Determine End of Period Amount to Be
Prepare Investor Report , Corporate Loan-->Payment Order|Create Payment Order for Trust for End of Period
Send Investor Report
Consumer Loan-->Consumer Loan|Process End of Daily Booking Window , Consumer Loan-->Customer Billing|
Consumer Loan-->Consumer Loan|Adjust Payment Stream , Consumer Loan-->Payment Order|Create Paymen
Consumer Loan-->Customer Billing|Mark Invoice as Paid , Customer Billing-->Customer Billing|Advance Due D

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Retail Customer , Servicing Order-->Customer Products and Services|Retrieve All Products of This Customer ,
Details of Mortgage Loan to Be Paid Back , Servicing Order-->Session Dialogue|Confirm Early Payback with Cu
Close Mortgage Loan Early , Mortgage Loan-->Product Directory|Get Penalty Interest Rate nd Fee Amounts , M
Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan-->Document Se
Mortgage Loan-->Correspondence|Send Final Settlement Document to Customer and Notary , Mortgage Loan-
Mortgage Loan-->Correspondence|Receive Settlement Documents from Notary , Mortgage Loan-->Document S
Documents from Notary , Mortgage Loan-->Payment Order|Create Bank Internal Payment Order to Zero Loan
Administration|Release Collateral , Mortgage Loan-->Position Keeping|Deactivate Loan Account , Mortgage Loa
Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer

Asset Securitization-->Corporate Loan|Get Future Cash Flow , Asset Securitization-->Asset Securitization|Crea

Securitization-->Asset Securitization|Finalise Bond Structure , Asset Securitization-->Legal Compliance|Get Ap
>Interbank Relationship Management|Get Banks Eligible for Participating in Distribution , Asset Securitization--
Marketing Material , Asset Securitization-->Correspondence|Distribute Red or Draft Prospectus to Investors , A
Market Securitization , Asset Securitization-->Asset Securitization|Print Black or Final Prospectus , Asset Secur
Buyers on Purchase Agreements , Asset Securitization-->Corporate Loan|Change Loan Status to Securitized , A
Close Transaction , Asset Securitization-->Corporate Loan|Get Future Cash Flow , Asset Securitization-->Asset
Asset Securitization-->Asset Securitization|Finalise Bond Structure , Asset Securitization-->Legal Compliance|G
Securitization-->Interbank Relationship Management|Get Banks Eligible for Participating in Distribution , Asset
Internal Marketing Material , Asset Securitization-->Correspondence|Distribute Preliminary Prospectus to Inves
Securitization|Market Securitization , Asset Securitization-->Asset Securitization|Create Final Prospectus , Asse
Signatures of Buyers on Purchase Agreements , Asset Securitization-->Financial Accounting|Update GL Accoun
Close Transaction , Asset Securitization-->Corporate Loan|Update Loan Status to Sold

Asset Securitization-->Correspondence|Send Presentations to Rating Agencies , Asset Securitization-->Asset S

Securitization-->Document Services|Get Deal Document Templates , Asset Securitization-->Asset Securitizatio
Securitization-->Asset Securitization|Create Offering Documents , Asset Securitization-->Legal Compliance|Per
Securitization-->Correspondence|Obtain Preliminary Securitization Deal Rating Including Subordination Ratings
Get Securitization Credit Risk Model , Asset Securitization-->Market Risk Models|Get Securitizaton Market Risk
Models|Get Liquidity Risk Model , Asset Securitization-->Interbank Relationship Management|Get Applicable Tr
>Corporate Relationship|Identify B Piece Buyers , Asset Securitization-->Syndicate Management|Confirm B Pie
Corporate Treasury-->Asset Securitization|Securitize Loan Portfolio , Asset Securitization-->Asset Securitizatio
Securitization-->Asset Securitization|Determine Preliminary Deal Structure , Asset Securitization-->Credit Risk
Asset Securitization-->Corporate Loan|Get Loan Details , Corporate Loan-->Party Reference Data Directory|Ge
Loan-->Corporate Loan|Get Repayment Details , Corporate Loan-->Collateral Asset Administration|Get Collate
Securitization|Determine Probability of Default , Asset Securitization-->Asset Securitization|Determine Net Pre
Securitization|Create Deal Documents , Asset Securitization-->Asset Securitization|Assign Loans to SPV , Asset
GL Accounts , Asset Securitization-->Asset Securitization|Complete Securitization Deal Approval , Asset Securi
Structure

Correspondence-->Customer Relationship Management|Handle Offer for Servicing Rights , Customer Relations

Management|Verify Corporate Customer , Customer Relationship Management-->Correspondence|Get Servicin
Management-->Product Expert Sales Support|Get Loan Package Servicing Expertise , Customer Relationship M
Verify Corporate Borrower , Customer Relationship Management-->Product Directory|Retrieve Loan Servicing C
Management-->Legal Compliance|Review Pooling and Servicing Agreement with Internal Conditions , Custome
Management|Verify Completion of Customer Registration , Customer Relationship Management-->Corresponde
, Customer Relationship Management-->Correspondence|Send Legal Agreement to Corporate Customer and W
Management-->Sales Product Agreement|Record Pooling and Servicing Agreement , Customer Relationship Ma
Servicing Agreement , Customer Relationship Management-->Corporate Current Account|Open Corporate Curr
Relationship Management-->Corporate Current Account|Open Direct Deposit Account for Investor , Customer R
Open Loan Servicing Account , Corporate Current Account-->Position Keeping|Set Up New Account , Corporate
New Account , Customer Relationship Management-->Financial Accounting|Update GL Accounts
Customer Relationship Management-->Corporate Loan|Open Loan Servicing Account , Corporate Loan-->Corpo
Loan-->Correspondence|Request Loan Details from Originating Bank , Corporate Loan-->Corporate Current Ac
>Corporate Current Account|Open Reserve Account , Corporate Current Account-->Position Keeping|Set Up Ne
>Position Keeping|Set Up New Account , Corporate Loan-->Document Services|Create Payment Instruction an
>Correspondence|Send Documents to Borrower , Corporate Loan-->Position Keeping|Set Up New Loan Servici
Accounting|Update GL Accounts

Mortgage Loan-->Collateral Asset Administration|Record Collateral Insurance Details , Collateral Asset Adminis
Documents , Collateral Asset Administration-->Correspondence|Get Additional Insurance Documents , Collater
Confirmation from Insurer of Bank as Beneficiary , Collateral Asset Administration-->Collateral Asset Administr
Collateral Asset Administration-->Correspondence|Request Insurer to Increase Amount , Collateral Asset Admi
Order to Insurer for Additional Insurance Premium , Collateral Asset Administration-->Payment Order|Create P
Collateral Asset Administration-->Document Library|File Insurance Documents
Mortgage Loan-->Underwriting|Perform Underwriting for Mortgage Loan , Underwriting-->Customer Position|G
>Customer Credit Rating|Get Customer Credit Score , Underwriting-->Collateral Asset Administration|Get Colla
Get Mortgage Lending Risk Model , Underwriting-->Regulatory Compliance|Conduct Regulatory Compliance Ch
Against Fraud Alert Rules, Models and Scanners , Underwriting-->Guideline Compliance|Verify Correct Executio
Underwriting-->Internal Audit|Conduct Underwriting Audit , Underwriting-->Underwriting|Review and Add Con
Conditions , Underwriting-->Underwriting|Decide on Loan Approval , Underwriting-->Underwriting|Conduct Sec
Adjust Offer

Mortgage Loan-->Regulatory Compliance|Verify Regulatory Compliance , Mortgage Loan-->Guideline Complian

Procedure , Mortgage Loan-->Product Directory|Get Operational Details , Mortgage Loan-->Customer Agreeme
Loan-->Position Keeping|Set Up Loan Account , Mortgage Loan-->Collateral Asset Administration|Verify Payme
>Disbursement|Disburse Mortgage Loan , Mortgage Loan-->Information Provider Operation|Register Loan with
Accounting|Update GL Accounts , Mortgage Loan-->Document Library|File Mortgage Loan Dossier , Mortgage L
Agreement , Mortgage Loan-->Correspondence|Get Customer Signature , Mortgage Loan-->Mortgage Loan|Pre
>Collateral Asset Administration|Record Collateral Insurance Details , Mortgage Loan-->Collateral Asset Admin
Loan-->Customer Products and Services|Add Mortgage Loan to Customer Products
Mortgage Loan-->Collateral Asset Administration|Verify Payment of Taxes on Property , Collateral Asset Admin
Payment Details from Owner , Collateral Asset Administration-->Correspondence|Send Request to Pay to Owne
Asset Administration|Monitor Payment , Collateral Asset Administration-->Mortgage Loan|Settle with Disbursem
>Current Account|Put Amount Block on Customer Account , Collateral Asset Administration-->Payment Order|C
Asset Administration-->Payment Order|Create Payment Order for Charging Customer

Mortgage Loan-->Financial Accounting|Assign Accounting Unit to Mortgage Process , Mortgage Loan-->Regulat

Requirements , Collateral Asset Administration-->Information Provider Operation|Get Required Information , M
Customer Data , Mortgage Loan-->Guideline Compliance|Verify Correct Execution of Application Process , Mort
on Status of Application , Mortgage Loan-->Mortgage Loan|Conduct Mortgage Loan Processing , Mortgage Loan
Mortgage Loan-->Underwriting|Perform Underwriting for Mortgage Loan , Mortgage Loan-->Collateral Asset Ad

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Retail Customer , Servicing Order-->Customer Products and Services|Retrieve All Products of This Customer ,
Details of Mortgage Loan to Be Paid Back , Servicing Order-->Session Dialogue|Confirm Early Payback with Cu
Close Mortgage Loan Early , Mortgage Loan-->Product Directory|Get Penalty Interest Rate nd Fee Amounts , M
Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan-->Document Se
Mortgage Loan-->Correspondence|Send Final Settlement Document to Customer and Notary , Mortgage Loan-
Mortgage Loan-->Correspondence|Receive Settlement Documents from Notary , Mortgage Loan-->Document S
Documents from Notary , Mortgage Loan-->Payment Order|Create Bank Internal Payment Order to Zero Loan
Administration|Release Collateral , Mortgage Loan-->Position Keeping|Deactivate Loan Account , Mortgage Loa
Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer
Customer Offer-->Collateral Asset Administration|Record Property Details , Collateral Asset Administration-->M
Results , Collateral Asset Administration-->Collateral Asset Administration|Order Collateral Appraisal , Collatera
Administration|Review Collateral Appraisal , Collateral Asset Administration-->Collateral Asset Administration|U
Asset Administration-->Collateral Asset Administration|Conduct Second Appraisal , Collateral Asset Administrat
Appraisal
Mortgage Loan-->Collateral Asset Administration|Verify Claims on Collateral , Collateral Asset Administration--
from Recording Office , Collateral Asset Administration-->Correspondence|Get Details of Government Developm
Administration-->Mortgage Loan|Adjust Contract Details

Session Dialogue-->Customer Offer|Initiate Mortgage Loan Application Process , Customer Offer-->Party Lifecy
Customer Offer-->Product Directory|Get Loan Product Details , Customer Offer-->Session Dialogue|Get Mortga
Offer-->Mortgage Loan|Initiate Mortgage Loan , Customer Offer-->Product Expert Sales Support|Assign Expert
Offer-->Product Directory|Get Pricing Information , Customer Offer-->Collateral Asset Administration|Record P
Dialogue|Agree Revised Terms with Customer , Customer Offer-->Customer Credit Rating|Get Loan-specific Cr
Administration|Record Escrow Information , Customer Offer-->Mortgage Loan|Edit Fees and Credits , Custome
Mortgage Loan-->Correspondence|Inform Customer on Loan Package , Customer Offer-->Customer Offer|Reco
Offer-->Customer Offer|Update Terms and Conduct Repricing , Mortgage Loan-->Mortgage Loan|ConductMortg
>Customer Products and Services|Get Customer Products , Mortgage Loan-->Party Lifecycle Management|Veri
Mortgage Loan-->Disbursement|Disburse Mortgage Loan , Disbursement-->Current Account|Set Overdraft Lim
Payment Order for Loan Disbursement , Disbursement-->Payment Order|Create Payment Order for Taxes , Dis
Order for Fees and Charges , Disbursement-->Correspondence|Inform Customer about Disbursement
Consumer Loan-->Consumer Loan|Process End of Daily Booking Window , Consumer Loan-->Customer Billing|
>Consumer Loan|Adjust Future Payments Stream , Consumer Loan-->Payment Order|Create Payment Order f
>Customer Billing|Mark Invoice as Paid , Customer Billing-->Customer Billing|Advance Due Date
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for M
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Managem
>Customer Workbench|Show Loans and Record Customer Selection , Servicing Order-->Merchandising Loan|G
>Merchandising Loan|Get Repayment Details of Loan to Be Modified , Servicing Order-->Merchandising Loan|D
Loan-->Position Keeping|Get Bookings for This Account , Servicing Order-->Product Directory|Get Template fo
Order-->Customer Workbench|Show Loan Detaiuls and Record Modification Request , Servicing Order-->Servic
Servicing Order-->Customer Workbench|Get Required Documents , Servicing Order-->Underwriting|Perform U
Order-->Customer Workbench|Inform Customer on Conditions and Get Approval , Servicing Order-->Merchand
Merchandising Loan , Servicing Order-->Customer Products and Services|Get Loans of This Customer , Servicin
of Documents
Servicing Order-->Merchandising Loan|Process Modification of Merchandising Loan , Merchandising Loan-->Cor
Merchandising Loan-->Sales Product Agreement|Update Sales Product Agreement , Merchandising Loan-->Coll
Acquisition/Title of Loan Object , Merchandising Loan-->Information Provider Operation|Register Loan Modifica
Loan-->Merchandising Loan|Update Loan Dossier , Merchandising Loan-->Document Library|File Loan Dossier
Update GL Accounts

Customer Workbench-->eBranch Operations|Handle Service Request from Customer/TPP , eBranch Operations

Contact Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Cu
>Customer Workbench|Get Requested Service from Customer/TPP , Session Dialogue-->Customer Offer|Recor
Offer-->Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Customer Workbench|Get
Lifecycle Management|Verify Retail Customer , Customer Offer-->Product Directory|Get Loan Product Details ,
Standard Conditions and Get Details from Customer , Customer Offer-->Customer Offer|Verify Completeness o
>Customer Workbench|Get Required Customer and Loan Object Documents , Customer Offer-->Product Direct
>Collateral Asset Administration|Prepare Transfer of Ownership and Title , Customer Offer-->Customer Workbe
and Get Confirmation , Customer Offer-->Merchandising Loan|Generate Initial Loan , Merchandising Loan-->Un
Merchandising Loan , Merchandising Loan-->Customer Workbench|Inform Customer on Loan Approval and Get
>Merchandising Loan|Process Closing of Merchandising Loan , Customer Offer-->Merchandising Loan|Initiate M
>Customer Credit Rating|Get Customer Credit Rating , Customer Offer-->Document Services|Verify Correctne
Customer Offer-->Collateral Asset Administration|Prepare Transfer of Ownership and Title , Collateral Asset Ad
Get Merchant Data , Collateral Asset Administration-->Collateral Asset Administration|Verify Merchant , Collate
Administration|Check Make and Type of Loan Object , Collateral Asset Administration-->Customer Workbench|
Merchant , Collateral Asset Administration-->Legal Compliance|Prepare Fiduciary Acquisition Contract and Title

Merchandising Loan-->Merchandising Loan|Process Closing of Merchandising Loan , Merchandising Loan-->Cor

Merchandising Loan-->Sales Product Agreement|Create Sales Product Agreement , Merchandising Loan-->Coll
Acquisition and Title of Loan Object , Collateral Asset Administration-->Customer Workbench|Inform Merchant
Agreement , Merchandising Loan-->Position Keeping|Set Up Loan Account , Merchandising Loan-->Disburseme
Merchandising Loan-->Information Provider Operation|Register Loan with External Agencies , Merchandising Lo
, Merchandising Loan-->Merchandising Loan|Prepare Loan Dossier , Merchandising Loan-->Document Library|F
Merchandising Loan-->Underwriting|Perform Underwriting for Merchandising Loan , Underwriting-->Underwriti
>Customer Position|Get Overall Customer Position , Underwriting-->Customer Credit Rating|Get Customer Cre
Administration|Get Fiduciary Ownership Risk , Underwriting-->Credit Risk Models|Get Merchandising Lending R
Compliance|Verify if Regulatory Compliance Checks Completed , Underwriting-->Fraud Evaluation|Verify Again
Underwriting-->Guideline Compliance|Verify Correct Execution of Merchandising Loan Process , Underwriting--
>Underwriting|Review Conditions , Underwriting-->Underwriting|Decide on Loan Approval , Underwriting-->In
Underwriting-->Underwriting|Conduct Second Review
Merchandising Loan-->Disbursement|Disburse Merchandising Loan , Disbursement-->Payment Order|Create P
Disbursement-->Customer Workbench|Confirm Payment Order to Merchant , Disbursement-->Correspondence
Disbursement-->Payment Order|Create Payment Order for Taxes , Disbursement-->Payment Order|Create Pay

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Lo
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Lifecycle Management|Ver
>Customer Workbench|Show Options and Record Customer Selection , Servicing Order-->Consumer Loan|Get
Loan|Get Repayment Details of Loan to Be Modified , Consumer Loan-->Position Keeping|Get Bookings for This
Determine Additional Fees and Charges , Servicing Order-->Product Directory|Get List of Required Data and Do
Workbench|Get Data and Documents , Servicing Order-->Consumer Loan|Renew Uncollateralised Consumer Lo
Underwriting for Renewal of Uncollateralised Consumer Loan , Servicing Order-->Document Library|Get Availab
Products and Services|Get Products of This Customer , Servicing Order-->Party Reference Data Directory|Get C
Order-->Customer Credit Rating|Get Customer Credit Report , Servicing Order-->Customer Products and Serv
Customer , Servicing Order-->Document Services|Check Validity of Documents
Consumer Loan-->Underwriting|Perform Underwriting for Uncollateralised Consumer Loan , Underwriting-->Un
Underwriting-->Customer Position|Get Overall Customer Position , Underwriting-->Customer Credit Rating|Get
>Consumer Loan|Get Repayment Details of Loan to Be Renewed , Underwriting-->Credit Risk Models|Get Unco
Underwriting-->Regulatory Compliance|Verify Regulatory Compliance , Underwriting-->Fraud Evaluation|Verify
, Underwriting-->Guideline Compliance|Verify Correct Execution of Uncollateralised Consumer Loan Process , U
Underwriting-->Underwriting|Review Conditions , Underwriting-->Underwriting|Decide on Loan
Consumer Loan-->Consumer Loan|Process Closing of Uncollateralised Consumer Loan , Consumer Loan-->Cus
Approval and Get Customer Signature , Consumer Loan-->Sales Product Agreement|Update Sales Product Agre
Renew Uncollateralised Consumer Loan , Consumer Loan-->Disbursement|Disburse Uncollateralised Consumer
Operation|Register Loan with External Agencies , Consumer Loan-->Financial Accounting|Update GL Accounts
Loan Dossier , Consumer Loan-->Document Library|File Loan Dossier
Consumer Loan-->Consumer Loan|Determine Disbursement Amount , Consumer Loan-->Disbursement|Disbur
Disbursement-->Current Account|Set Overdraft Limit , Disbursement-->Payment Order|Create Payment Order
>Payment Order|Create Payment Order for Taxes , Disbursement-->Payment Order|Create Payment Order for
Workbench|Inform Customer about Disbursement , Consumer Loan-->Customer Billing|Raise Demand for Addi
Workbench|Inform Customer about Demand Being Raised
Mortgage Loan-->Mortgage Loan|Calculate Instalment Amount , Mortgage Loan-->Position Keeping|Get Details
Loan-->Mortgage Loan|Calculate Addional Charges , Mortgage Loan-->Customer Billing|Bill Payback Amount a
>Correspondence|Send Bill to Customer , Customer Billing-->Direct Debit|Process Request for Internal Direct D
Request for Outgoing Direct Debits , Mortgage Loan-->Mortgage Loan|Raise Todays Demands , Mortgage Loan
Charge Amount for Taxes and Insurance Premium

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Borrower , Servicing Order-->Mortgage Loan|Get Details of Mortgage Loan , Servicing Order-->Session Dialog
Servicing Order-->Mortgage Loan|Close Mortgage Loan Servicing Account Early , Mortgage Loan-->Sales Produ
Fees , Mortgage Loan-->Mortgage Loan|Calculate Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate
Services|Prepare Final Settlement Documents , Mortgage Loan-->Correspondence|Send Final Settlement Docu
Mortgage Loan-->Mortgage Loan|Monitor Incoming Funds , Mortgage Loan-->Correspondence|Receive Settlem
>Document Services|Verify Correctness of Settlement Documents from Notary , Mortgage Loan-->Payment Or
and Interest , Mortgage Loan-->Payment Order|Create Payment Order for Balance of Escrow Account , Mortga
Order for Bank Fees and Charges , Mortgage Loan-->Position Keeping|Deactivate Loan Servicing Account , Mor
Accounts , Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer
Corporate Loan-->Document Library|Retrieve Next in Line Financial Statements , Corporate Loan-->Document
, Corporate Loan-->Credit Risk Models|Retrieve Applicable Risk Models , Corporate Loan-->Corporate Loan|An
>Correspondence|Get Additional Information from Borrower , Corporate Loan-->Corporate Loan|Determine Cr
>Customer Credit Rating|Update Customer Credit Rating , Corporate Loan-->Corporate Loan|Update Loan Qua
Update Reporting Data
Corporate Loan-->Corporate Loan|Process End of Period Reporting to Investor , Corporate Loan-->Corporate L
Balance , Corporate Loan-->Corporate Loan|Determine End of Period Overdue Amount for Corporate Loan , Co
Interest Amount for Reporting Period , Corporate Loan-->Corporate Loan|Determine Charges for Reporting Per
Complete Investor Reporting Data , Corporate Loan-->Corporate Loan|Determine End of Period Amount to Be
Prepare Investor Report , Corporate Loan-->Payment Order|Create Payment Order for Trust for End of Period
Send Investor Report
Consumer Loan-->Consumer Loan|Process End of Daily Booking Window , Consumer Loan-->Customer Billing|
Consumer Loan-->Consumer Loan|Adjust Payment Stream , Consumer Loan-->Payment Order|Create Paymen
Consumer Loan-->Customer Billing|Mark Invoice as Paid , Customer Billing-->Customer Billing|Advance Due D

Session Dialogue-->Servicing Order|Handle Request for Early Payback of Consumer Mortgage Loan , Servicing
Retail Customer , Servicing Order-->Customer Products and Services|Retrieve All Products of This Customer ,
Details of Mortgage Loan to Be Paid Back , Servicing Order-->Session Dialogue|Confirm Early Payback with Cu
Close Mortgage Loan Early , Mortgage Loan-->Product Directory|Get Penalty Interest Rate nd Fee Amounts , M
Escrow Balance , Mortgage Loan-->Mortgage Loan|Calculate Pay Off Balance , Mortgage Loan-->Document Se
Mortgage Loan-->Correspondence|Send Final Settlement Document to Customer and Notary , Mortgage Loan-
Mortgage Loan-->Correspondence|Receive Settlement Documents from Notary , Mortgage Loan-->Document S
Documents from Notary , Mortgage Loan-->Payment Order|Create Bank Internal Payment Order to Zero Loan
Administration|Release Collateral , Mortgage Loan-->Position Keeping|Deactivate Loan Account , Mortgage Loa
Mortgage Loan-->Correspondence|Send Statement of Full Payback to Customer

Session Dialogue-->Customer Relationship Management|Handle Request to Support the Issuance of Commerci

>Party Lifecycle Management|Verify Corporate Customer , Customer Relationship Management-->Legal Entity
Relationship Management-->Customer Products and Services|Get All Products of This Customer , Customer Re
Rating|Verify Credit Rating of Issuing Customer , Customer Relationship Management-->ECM And DCM|Manag
>Interbank Relationship Management|Get Data of Professional Market Parties , ECM And DCM-->Suitability Ch
Counterparty , ECM And DCM-->Asset And Liability Management|Request Approval for Deal , ECM And DCM-->
And DCM-->Guideline Compliance|Verify Correct Execution of Commercial Paper Issuance Process , Customer
Relationship Management|Verify Correctness of Commercial Paper Documents , ECM And DCM-->ECM And DCM
DCM-->Term Deposit|Open Term Deposit Account , ECM And DCM-->Corporate Loan|Initiate Corporate Loan ,
Payment Order to Disburse Funds , ECM And DCM-->Payment Order|Create Payment Order for Fees and Charg
Branch Network Management-->Branch Location Management|Determine Branch Location Performance , Branc
Operations|Get Performance Details , Branch Network Management-->Prospect Campaign Management|Develo

Branch Location Operations-->Branch Location Operations|Initiate Daily Close of Operations , Branch Location
Balances and Outlook , Branch Location Operations-->Central Cash Handling|Prepare Receiving and Handing O
Balances and Outlooks , Central Cash Handling-->Branch Currency Distribution|Initiate Cash Distribution to an
Distribution-->Branch Location Operations|Perform Receiving and Handing Over Cash , Branch Location Operat
Handing Over Cash , Branch Currency Distribution-->Servicing Event History|Record Delivery and Receipt of C
Product Portfolio-->Product Quality Assurance|Execute Product Quality Review , Product Quality Assurance-->C
Product Service Activity , Contact Center Management-->Contact Center Operations|Create Report on Product
>Servicing Activity Analysis|Get Details of Product Servicing Activity , Contact Center Operations-->Servicing E
History , Product Portfolio-->Product Design|Initiate Product Design Amendment
Contact Center Management-->Contact Center Operations|Create Report on Call Centre Wait Time , Contact C
Management|Provide PBX and Voice Activity Details , Contact Center Operations-->Servicing Activity Analysis|P
Center Management-->Contact Center Operations|Reassign CSR According to Contact Load
eBranch Management-->Channel Activity Analysis|Create Report of Channel Activity , eBranch Management-->
Upsell Campaign
ATM Network Management-->ATM Network Operations|Create Report on Network Activity , ATM Network Mana
Update ATM Float

Point of Service-->Contact Center Operations|Record New Representative , Contact Center Operations-->Conta

Session Dialogue-->Payment Initiation|Record Request to Establish Credit Transfer Standing Order , Payment I
Retail Customer , Payment Initiation-->Regulatory Compliance|Conduct AML Check on Beneficiary , Payment In
Retrieve Current Accounts of This Customer , Payment Initiation-->Current Account|Record Standing Order for
Order|Create Standing Order , Standing Order-->Standing Order|Authorise Standing Order , Standing Order-->
Customer , Payment Initiation-->Information Provider Operation|Check Beneficiary Account Number
Current Account-->Standing Order|Cancel Standing Orders of Account to be Closed , Standing Order-->Session
to Be Reconnected to Different Account , Standing Order-->Standing Order|Reconnect Standing Order to Other
Update Current Account for Cancellation , Standing Order-->Standing Order|Remove Standing Order from This
Products and Services|Update Customer Products for Cancellation of Standing Order

Session Dialogue-->Customer Offer|Record Request to Open Savings Account , Customer Offer-->Party Refere
Customer Offer-->Customer Product And Service Eligibility|Get Products for which Customer is Eligible , Custom
Details , Customer Offer-->Session Dialogue|Agree Conditions with Customer , Customer Offer-->Savings Acco
>Sales Product Agreement|Create Sales Product Agreement , Savings Account-->Position Keeping|Set Up New
Inform Customer , Savings Account-->Guideline Compliance|Verify Correct Execution of Savings Account Open
Management|Verify Retail Customer , Customer Offer-->Regulatory Compliance|Verify Regulatory Compliance
Payment Order for Initial Funding , Savings Account-->Issued Device Administration|Attach Savings Account to
Offer-->Party Lifecycle Management|Verify Retail Customer , Savings Account-->Payment Order|Create Payme
Account-->Product Directory|Get Operational Details , Savings Account-->Savings Account|Activate Savings Ac
and Services|Get Current Products of This Customer , Savings Account-->Customer Products and Services|Add
Savings Account-->Party Lifecycle Management|Verify Completion of Customer Updates
Session Dialogue-->Servicing Order|Record Request to Close Savings Account , Servicing Order-->Party Refere
Servicing Order-->Savings Account|Get conditions for Closing , Servicing Order-->Session Dialogue|Get Custo
Account|Close Savings Account , Savings Account-->Issued Device Administration|Remove Savings Account fro
>Savings Account|Remove Account Blocks , Savings Account-->Savings Account|Calculate Accrued Interest , S
Payment Order for Fees and Charges , Savings Account-->Payment Order|Create Payment Order for Remainin
Keeping|Deactivate Closed Account , Savings Account-->Correspondence|Inform Customer , Savings Account-
Savings Account-->Payment Order|Create Payment Order for Interest , Savings Account-->Customer Products
Customer List of Products
Financial Accounting-->Corporate Current Account|Get Todays Interest , Financial Accounting-->Booking Execu
Booking Execution-->Position Keeping|Record Credit Booking for Revenue Account , Booking Execution-->Posit
Intermediate Account , Financial Accounting-->Booking Execution|Execute Booking for Credit Interest , Bookin
Booking for Cost Account , Booking Execution-->Position Keeping|Record Credit Booking for Intermediate Acco

Savings Account-->Savings Account|Process End of Daily Booking Window , Savings Account-->Product Directo
>Position Keeping|Get Postings for This Account with Todays Value Date , Savings Account-->Savings Account
>Savings Account|Calculate Todays Interest Amount , Savings Account-->Savings Account|Calculate Accrued I
Savings Account-->Savings Account|Process Interest Settlement , Savings Account-->Payment Order|Create P
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Management|Ver
Reference Data Directory|Check Related Customers , Customer Offer-->Customer Workbench|Show Proposed
Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Customer Workbench|A
Customer and Get Required Data , Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Dep
Product Agreement , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Depo
Execution of Deposit Agreement Opening Process , Customer Offer-->Customer Workbench|Confirm Opening o
>Customer Product And Service Eligibility|Get Products for which Customer Is Eligible , Customer Offer-->Cust
Products of This Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement to
>Party Lifecycle Management|Verify Completion of Customer Updates

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Op
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Te
Details , Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Produc
Deposit , Servicing Order-->Current Account|Retrieve Current Accounts of This Customer , Servicing Order-->C
Customer , Servicing Order-->Term Deposit|Open Term Deposit , Term Deposit-->Product Directory|Retrieve O
Deposit|Link Current Account to Term Deposit , Term Deposit-->Current Account|Link Term Deposit to Current
Authorise Term Deposit , Term Deposit-->Position Keeping|Set Up New Account , Term Deposit-->Payment Or

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Directory|
>Term Deposit|Get Details for Closing of Term Deposit Account , Servicing Order-->Customer Workbench|Get
Order-->Product Directory|Get Interest and Fee Rates for Early Closing , Servicing Order-->Customer Workben
Servicing Order-->Term Deposit|Close Deposit Account Early , Term Deposit-->Payment Order|Create Paymen
>Payment Order|Create Payment Order to Transfer Principal Amount , Term Deposit-->Current Account|Delink
Term Deposit-->Position Keeping|Deactivate Closed Account , Servicing Order-->Customer Workbench|Inform
, Term Deposit-->Term Deposit|Remove Amount Blocks and Account Blocks , Term Deposit-->Term Deposit|C
>Term Deposit|Authorise Closing of Term Deposit , Term Deposit-->Term Deposit|Delink Accounts from Depos
Create Payment Order for Interest , Session Dialogue-->Customer Products and Services|Get Customer Produc
Services|Remove Term Deposit from Customer List of Products

Session Dialogue-->Servicing Order|Record Request for Early Renewal of Term Deposit , Servicing Order-->Pa
Customer , Servicing Order-->Term Deposit|Get Details of Term Deposit , Servicing Order-->Product Directory
Servicing Order-->Session Dialogue|Agree Conditions with Customer , Servicing Order-->Term Deposit|Renew
Deposit|Delink Accounts and Remove Blocks , Term Deposit-->Current Account|Delink Term Deposit from Sett
Directory|Get Operational Details for New Term Deposit , Term Deposit-->Term Deposit|Link Current Account
Account|Link Deposit Account to Current Account , Term Deposit-->Term Deposit|Authorise Renewal of Term D
Up New Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit
Principal Amount , Term Deposit-->Payment Order|Create Payment Order to Fund New Deposit , Term Deposit
Account , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Calculate Accrue
Create Payment Order for Interest , Term Deposit-->Customer Products and Services|Update List of Customer
Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Attached Current Account , Servi
Current Account , Term Deposit-->Term Deposit|Delink Current Account from Deposit Account , Term Deposit-
Settlement Account , Term Deposit-->Term Deposit|Link Current Account to Deposit Account , Term Deposit-->
Current Account , Term Deposit-->Correspondence|Inform Customer
Session Dialogue-->Servicing Order|Record Request for Early Closing of Term Deposit , Servicing Order-->Part
Customer , Servicing Order-->Term Deposit|Get Deposit Details and Conditions for Early Closing , Term Depos
Deposit from Settlement Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Interes
Payment Order for Principal Amount , Term Deposit-->Position Keeping|Deactivate Closed Account , Term Dep
Servicing Order-->Corporate Treasury|Determine Penalty Interest and Charges , Servicing Order-->Term Depo
Servicing Order-->Session Dialogue|Get Customer Approval , Servicing Order-->Term Deposit|Close Term Dep
Delink Accounts and Credit Facilties , Term Deposit-->Credit Facility|Delink Term Deposit , Term Deposit-->Ter
Term Deposit-->Term Deposit|Calculate Interest , Servicing Order-->Term Deposit|Get Amount Bocks , Term
Blocks , Term Deposit-->Traded Position Management|Cancel Placed Deposit , Term Deposit-->Party Lifecycle
Updates

Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Agreement Conditions , Servicin
Corporate Customer , Servicing Order-->Term Deposit|Get Term Deposit Agreement Conditions , Servicing Ord
Servicing Order-->Term Deposit|Update Term Deposit Agreement Conditions , Term Deposit-->Sales Product A
Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Authorise Change of Depos
>Customer Products and Services|Get All Products of This Customer , Term Deposit-->Party Lifecycle Managem
Session Dialogue-->Customer Offer|Record Request to Open Term Deposit Agreement , Customer Offer-->Par
Customers , Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Session Dia
Customer Offer-->Term Deposit|Open Term Deposit , Term Deposit-->Sales Product Agreement|Create Sales
>Correspondence|Inform Customer , Term Deposit-->Guideline Compliance|Verify Correct Execution of Term D
Offer-->Party Lifecycle Management|Verify Retail Customer , Customer Offer-->Customer Product And Service
Eligible , Term Deposit-->Term Deposit|Authorise Term Deposit Agreement , Customer Offer-->Customer Prod
Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreemtn to Customer List of P
Management|Verify Completion of Customer Updates
Deposit Account-->Correspondence|Inform Customer on Maturity Options and Wait for Response , Deposit Acc
for Fees and Charges , Deposit Account-->Current Account|Delink Deposit Account from Settlement Account ,
Closed Account , Deposit Account-->Correspondence|Inform Customer on Closing , Deposit Account-->Deposit
Deposit , Deposit Account-->Deposit Account|Close Term Deposit upon Maturity , Deposit Account-->Deposit A
Blocks , Deposit Account-->Deposit Account|Calculate Accrued Interest , Deposit Account-->Deposit Account|A
Account-->Deposit Account|Delink Accounts from Deposit Account , Deposit Account-->Payment Order|Create
Account-->Payment Order|Create Payment Order for Interest , Deposit Account-->Customer Products and Ser
of Products

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Ac
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Current Account|Get Acc
Account-->Position Keeping|Get Postings for Start Balance , Servicing Order-->Customer Workbench|Show Ba
>Customer Products and Services|Get Customer Products , Servicing Order-->Current Account|Get Details of C
Workbench|Get Details of Customer Request , Current Account-->Current Account|Calculate Start Balance , Cu
for Reporting Period , Current Account-->Current Account|Calculate End Balance , Current Account-->Current
Account-->Party Reference Data Directory|Get Customer Data for Statement
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Management|Ver
Reference Data Directory|Retrieve Relations with Other Customers , Customer Offer-->Customer Workbench|G
Offer-->Customer Credit Rating|Get Internal Credit Rating , Customer Offer-->Product Directory|Retrieve Stan
Workbench|Get Customer Selection , Customer Offer-->Current Account|Open Retail Current Account , Curren
Sales Product Agreement , Current Account-->Position Keeping|Set Up New Account , Current Account-->Issue
Credentials , Current Account-->Issued Device Administration|Issue Debit Cards , Customer Offer-->Customer
Account-->Guideline Compliance|Verify Correct Execution of Account Opening Process , Customer Offer-->Cus
which Customer Is Eligible , Customer Offer-->Party Lifecycle Management|Verify Retail Customer , Current Ac
for Fees and Charges , Customer Offer-->Customer Products and Services|Get Current Products , Current Acco
Retail Current Account to Customer Products , Current Account-->Party Lifecycle Management|Verify Completio

Session Dialogue-->Customer Offer|Record request to open Retail Current Account , Customer Offer-->Party R
Other Customers , Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Curre
Current Account-->Sales Product Agreement|Create Sales Product Agreement , Current Account-->Document
Account-->Position Keeping|Set Up New Account , Current Account-->Issued Device Administration|Issue Inte
>Issued Device Administration|Issue Debit Cards , Current Account-->Guideline Compliance|Verify Correct Exe
Account-->Correspondence|Inform Customer , Customer Offer-->Party Lifecycle Management|Verify Retail Cus
And Service Eligibility|Get Products for which Customer Is Eligible , Customer Offer-->Session Dialogue|Get Cu
Order|Create Payment Order for Fees and Charges , Customer Offer-->Party Lifecycle Management|Verify Reta
Compliance|Verify Regulatory Compliance , Customer Offer-->Customer Products and Services|Get Current Pro
and Services|Add Retail Current Account , Current Account-->Party Lifecycle Management|Verify Completion o
Servicing Order-->Current Account|Get Account Statement and Balances , Current Account-->Product Director
>Position Keeping|Get Postings for Start Balance , Current Account-->Current Account|Calculate Start Balance
Postings for Reporting Period , Current Account-->Current Account|Calculate End Balance , Current Account-->
Data for Statement , Current Account-->Current Account|Prepare Balance Statement , Current Account-->Corr
Session Dialogue-->Servicing Order|Handle Request for Account Statement and Balances

Session Dialogue-->Servicing Order|Record Request to Close Retail Current Account , Servicing Order-->Party
Customer , Servicing Order-->Current Account|Get Conditions for Closing , Servicing Order-->Session Dialogue
>Current Account|Preclose Current Account , Current Account-->Issued Device Administration|Cancel Debit Ca
Remove Amount Blocks , Current Account-->Current Account|Delink Accounts from Current Account , Current
Order for Fees , Current Account-->Payment Order|Create Payment Order for Remaining Balance , Current Acc
Account , Current Account-->Correspondence|Inform Customer on Closing of Current Account , Current Accoun
Current Account-->Current Account|Calculate Accrued Interest , Current Account-->Current Account|Remove A
Order|Create Payment Order for Interest , Current Account-->Customer Products and Services|Remove Curren
Current Account-->Standing Order|Cancel Standng Orders of Account to Be Closed

Session Dialogue-->Payment Initiation|Record Request to Establish Credit Transfer Standing Order , Payment I
Retail Customer , Payment Initiation-->Regulatory Compliance|Conduct AML Check on Beneficiary , Payment In
Retrieve Current Accounts of This Customer , Payment Initiation-->Current Account|Record Standing Order for
Order|Create Standing Order , Standing Order-->Standing Order|Authorise Standing Order , Standing Order-->
Customer , Payment Initiation-->Information Provider Operation|Check Beneficiary Account Number
Current Account-->Standing Order|Cancel Standing Orders of Account to be Closed , Standing Order-->Session
to Be Reconnected to Different Account , Standing Order-->Standing Order|Reconnect Standing Order to Other
Update Current Account for Cancellation , Standing Order-->Standing Order|Remove Standing Order from This
Products and Services|Update Customer Products for Cancellation of Standing Order

Session Dialogue-->Customer Offer|Record Request to Open Savings Account , Customer Offer-->Party Refere
Customer Offer-->Customer Product And Service Eligibility|Get Products for which Customer is Eligible , Custom
Details , Customer Offer-->Session Dialogue|Agree Conditions with Customer , Customer Offer-->Savings Acco
>Sales Product Agreement|Create Sales Product Agreement , Savings Account-->Position Keeping|Set Up New
Inform Customer , Savings Account-->Guideline Compliance|Verify Correct Execution of Savings Account Open
Management|Verify Retail Customer , Customer Offer-->Regulatory Compliance|Verify Regulatory Compliance
Payment Order for Initial Funding , Savings Account-->Issued Device Administration|Attach Savings Account to
Offer-->Party Lifecycle Management|Verify Retail Customer , Savings Account-->Payment Order|Create Payme
Account-->Product Directory|Get Operational Details , Savings Account-->Savings Account|Activate Savings Ac
and Services|Get Current Products of This Customer , Savings Account-->Customer Products and Services|Add
Savings Account-->Party Lifecycle Management|Verify Completion of Customer Updates
Session Dialogue-->Servicing Order|Record Request to Close Savings Account , Servicing Order-->Party Refere
Servicing Order-->Savings Account|Get conditions for Closing , Servicing Order-->Session Dialogue|Get Custo
Account|Close Savings Account , Savings Account-->Issued Device Administration|Remove Savings Account fro
>Savings Account|Remove Account Blocks , Savings Account-->Savings Account|Calculate Accrued Interest , S
Payment Order for Fees and Charges , Savings Account-->Payment Order|Create Payment Order for Remainin
Keeping|Deactivate Closed Account , Savings Account-->Correspondence|Inform Customer , Savings Account-
Savings Account-->Payment Order|Create Payment Order for Interest , Savings Account-->Customer Products
Customer List of Products
Financial Accounting-->Corporate Current Account|Get Todays Interest , Financial Accounting-->Booking Execu
Booking Execution-->Position Keeping|Record Credit Booking for Revenue Account , Booking Execution-->Posit
Intermediate Account , Financial Accounting-->Booking Execution|Execute Booking for Credit Interest , Bookin
Booking for Cost Account , Booking Execution-->Position Keeping|Record Credit Booking for Intermediate Acco

Savings Account-->Savings Account|Process End of Daily Booking Window , Savings Account-->Product Directo
>Position Keeping|Get Postings for This Account with Todays Value Date , Savings Account-->Savings Account
>Savings Account|Calculate Todays Interest Amount , Savings Account-->Savings Account|Calculate Accrued I
Savings Account-->Savings Account|Process Interest Settlement , Savings Account-->Payment Order|Create P
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Management|Ver
Reference Data Directory|Check Related Customers , Customer Offer-->Customer Workbench|Show Proposed
Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Customer Workbench|A
Customer and Get Required Data , Customer Offer-->Term Deposit|Open Term Deposit Agreement , Term Dep
Product Agreement , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Depo
Execution of Deposit Agreement Opening Process , Customer Offer-->Customer Workbench|Confirm Opening o
>Customer Product And Service Eligibility|Get Products for which Customer Is Eligible , Customer Offer-->Cust
Products of This Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreement to
>Party Lifecycle Management|Verify Completion of Customer Updates
Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C
Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request to Op
Agreement , Servicing Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Te
Details , Servicing Order-->Customer Workbench|Get Details of Customer Request , Servicing Order-->Produc
Deposit , Servicing Order-->Current Account|Retrieve Current Accounts of This Customer , Servicing Order-->C
Customer , Servicing Order-->Term Deposit|Open Term Deposit , Term Deposit-->Product Directory|Retrieve O
Deposit|Link Current Account to Term Deposit , Term Deposit-->Current Account|Link Term Deposit to Current
Authorise Term Deposit , Term Deposit-->Position Keeping|Set Up New Account , Term Deposit-->Payment Or

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Record Request for Ea
>Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Party Reference Data Directory|
>Term Deposit|Get Details for Closing of Term Deposit Account , Servicing Order-->Customer Workbench|Get
Order-->Product Directory|Get Interest and Fee Rates for Early Closing , Servicing Order-->Customer Workben
Servicing Order-->Term Deposit|Close Deposit Account Early , Term Deposit-->Payment Order|Create Paymen
>Payment Order|Create Payment Order to Transfer Principal Amount , Term Deposit-->Current Account|Delink
Term Deposit-->Position Keeping|Deactivate Closed Account , Servicing Order-->Customer Workbench|Inform
, Term Deposit-->Term Deposit|Remove Amount Blocks and Account Blocks , Term Deposit-->Term Deposit|C
>Term Deposit|Authorise Closing of Term Deposit , Term Deposit-->Term Deposit|Delink Accounts from Depos
Create Payment Order for Interest , Session Dialogue-->Customer Products and Services|Get Customer Produc
Services|Remove Term Deposit from Customer List of Products

Session Dialogue-->Servicing Order|Record Request for Early Renewal of Term Deposit , Servicing Order-->Pa
Customer , Servicing Order-->Term Deposit|Get Details of Term Deposit , Servicing Order-->Product Directory
Servicing Order-->Session Dialogue|Agree Conditions with Customer , Servicing Order-->Term Deposit|Renew
Deposit|Delink Accounts and Remove Blocks , Term Deposit-->Current Account|Delink Term Deposit from Sett
Directory|Get Operational Details for New Term Deposit , Term Deposit-->Term Deposit|Link Current Account
Account|Link Deposit Account to Current Account , Term Deposit-->Term Deposit|Authorise Renewal of Term D
Up New Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Charges , Term Deposit
Principal Amount , Term Deposit-->Payment Order|Create Payment Order to Fund New Deposit , Term Deposit
Account , Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Calculate Accrue
Create Payment Order for Interest , Term Deposit-->Customer Products and Services|Update List of Customer
Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Attached Current Account , Servi
Current Account , Term Deposit-->Term Deposit|Delink Current Account from Deposit Account , Term Deposit-
Settlement Account , Term Deposit-->Term Deposit|Link Current Account to Deposit Account , Term Deposit-->
Current Account , Term Deposit-->Correspondence|Inform Customer
Session Dialogue-->Servicing Order|Record Request for Early Closing of Term Deposit , Servicing Order-->Part
Customer , Servicing Order-->Term Deposit|Get Deposit Details and Conditions for Early Closing , Term Depos
Deposit from Settlement Account , Term Deposit-->Payment Order|Create Payment Order for Fees and Interes
Payment Order for Principal Amount , Term Deposit-->Position Keeping|Deactivate Closed Account , Term Dep
Servicing Order-->Corporate Treasury|Determine Penalty Interest and Charges , Servicing Order-->Term Depo
Servicing Order-->Session Dialogue|Get Customer Approval , Servicing Order-->Term Deposit|Close Term Dep
Delink Accounts and Credit Facilties , Term Deposit-->Credit Facility|Delink Term Deposit , Term Deposit-->Ter
Term Deposit-->Term Deposit|Calculate Interest , Servicing Order-->Term Deposit|Get Amount Bocks , Term
Blocks , Term Deposit-->Traded Position Management|Cancel Placed Deposit , Term Deposit-->Party Lifecycle
Updates
Session Dialogue-->Servicing Order|Record Request to Change Term Deposit Agreement Conditions , Servicin
Corporate Customer , Servicing Order-->Term Deposit|Get Term Deposit Agreement Conditions , Servicing Ord
Servicing Order-->Term Deposit|Update Term Deposit Agreement Conditions , Term Deposit-->Sales Product A
Term Deposit-->Correspondence|Inform Customer , Term Deposit-->Term Deposit|Authorise Change of Depos
>Customer Products and Services|Get All Products of This Customer , Term Deposit-->Party Lifecycle Managem
Session Dialogue-->Customer Offer|Record Request to Open Term Deposit Agreement , Customer Offer-->Par
Customers , Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Session Dia
Customer Offer-->Term Deposit|Open Term Deposit , Term Deposit-->Sales Product Agreement|Create Sales
>Correspondence|Inform Customer , Term Deposit-->Guideline Compliance|Verify Correct Execution of Term D
Offer-->Party Lifecycle Management|Verify Retail Customer , Customer Offer-->Customer Product And Service
Eligible , Term Deposit-->Term Deposit|Authorise Term Deposit Agreement , Customer Offer-->Customer Prod
Customer , Term Deposit-->Customer Products and Services|Add Term Deposit Agreemtn to Customer List of P
Management|Verify Completion of Customer Updates
Deposit Account-->Correspondence|Inform Customer on Maturity Options and Wait for Response , Deposit Acc
for Fees and Charges , Deposit Account-->Current Account|Delink Deposit Account from Settlement Account ,
Closed Account , Deposit Account-->Correspondence|Inform Customer on Closing , Deposit Account-->Deposit
Deposit , Deposit Account-->Deposit Account|Close Term Deposit upon Maturity , Deposit Account-->Deposit A
Blocks , Deposit Account-->Deposit Account|Calculate Accrued Interest , Deposit Account-->Deposit Account|A
Account-->Deposit Account|Delink Accounts from Deposit Account , Deposit Account-->Payment Order|Create
Account-->Payment Order|Create Payment Order for Interest , Deposit Account-->Customer Products and Ser
of Products

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Servicing Order|Handle Request for Ac
Order-->Transaction Authorization|Get Transaction Authorisation , Servicing Order-->Current Account|Get Acc
Account-->Position Keeping|Get Postings for Start Balance , Servicing Order-->Customer Workbench|Show Ba
>Customer Products and Services|Get Customer Products , Servicing Order-->Current Account|Get Details of C
Workbench|Get Details of Customer Request , Current Account-->Current Account|Calculate Start Balance , Cu
for Reporting Period , Current Account-->Current Account|Calculate End Balance , Current Account-->Current
Account-->Party Reference Data Directory|Get Customer Data for Statement

Customer Workbench-->eBranch Operations|Handle Service Request from Customer , eBranch Operations-->C

Handler-->Point of Service|Initiate Servicing Dialogue , Point of Service-->Session Dialogue|Handle Customer
Workbench|Get Requested Service from Customer , Session Dialogue-->Customer Offer|Record Request to Op
>Transaction Authorization|Get Transaction Authorisation , Customer Offer-->Party Lifecycle Management|Ver
Reference Data Directory|Retrieve Relations with Other Customers , Customer Offer-->Customer Workbench|G
Offer-->Customer Credit Rating|Get Internal Credit Rating , Customer Offer-->Product Directory|Retrieve Stan
Workbench|Get Customer Selection , Customer Offer-->Current Account|Open Retail Current Account , Curren
Sales Product Agreement , Current Account-->Position Keeping|Set Up New Account , Current Account-->Issue
Credentials , Current Account-->Issued Device Administration|Issue Debit Cards , Customer Offer-->Customer
Account-->Guideline Compliance|Verify Correct Execution of Account Opening Process , Customer Offer-->Cus
which Customer Is Eligible , Customer Offer-->Party Lifecycle Management|Verify Retail Customer , Current Ac
for Fees and Charges , Customer Offer-->Customer Products and Services|Get Current Products , Current Acco
Retail Current Account to Customer Products , Current Account-->Party Lifecycle Management|Verify Completio
Session Dialogue-->Customer Offer|Record request to open Retail Current Account , Customer Offer-->Party R
Other Customers , Customer Offer-->Product Directory|Retrieve Standard Conditions , Customer Offer-->Curre
Current Account-->Sales Product Agreement|Create Sales Product Agreement , Current Account-->Document
Account-->Position Keeping|Set Up New Account , Current Account-->Issued Device Administration|Issue Inte
>Issued Device Administration|Issue Debit Cards , Current Account-->Guideline Compliance|Verify Correct Exe
Account-->Correspondence|Inform Customer , Customer Offer-->Party Lifecycle Management|Verify Retail Cus
And Service Eligibility|Get Products for which Customer Is Eligible , Customer Offer-->Session Dialogue|Get Cu
Order|Create Payment Order for Fees and Charges , Customer Offer-->Party Lifecycle Management|Verify Reta
Compliance|Verify Regulatory Compliance , Customer Offer-->Customer Products and Services|Get Current Pro
and Services|Add Retail Current Account , Current Account-->Party Lifecycle Management|Verify Completion o
Servicing Order-->Current Account|Get Account Statement and Balances , Current Account-->Product Director
>Position Keeping|Get Postings for Start Balance , Current Account-->Current Account|Calculate Start Balance
Postings for Reporting Period , Current Account-->Current Account|Calculate End Balance , Current Account-->
Data for Statement , Current Account-->Current Account|Prepare Balance Statement , Current Account-->Corr
Session Dialogue-->Servicing Order|Handle Request for Account Statement and Balances

Session Dialogue-->Servicing Order|Record Request to Close Retail Current Account , Servicing Order-->Party
Customer , Servicing Order-->Current Account|Get Conditions for Closing , Servicing Order-->Session Dialogue
>Current Account|Preclose Current Account , Current Account-->Issued Device Administration|Cancel Debit Ca
Remove Amount Blocks , Current Account-->Current Account|Delink Accounts from Current Account , Current
Order for Fees , Current Account-->Payment Order|Create Payment Order for Remaining Balance , Current Acc
Account , Current Account-->Correspondence|Inform Customer on Closing of Current Account , Current Accoun
Current Account-->Current Account|Calculate Accrued Interest , Current Account-->Current Account|Remove A
Order|Create Payment Order for Interest , Current Account-->Customer Products and Services|Remove Curren
Current Account-->Standing Order|Cancel Standng Orders of Account to Be Closed

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Point of Service|Get Requ

Order|Record Request for Cash Withdrawal , Servicing Order-->Party Lifecycle Management|Verify Retail Custo
Operational Details for Cash Withdrawal , Servicing Order-->Payment Execution|Execute Cash Withdrawal , Pa
Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record Credit Booking for Cash A
Pay Out Cash , Position Keeping-->Savings Account|Authorise Debit Booking , Position Keeping-->Point of Serv

Correspondence-->Employee Payment Services|Record Instruction for Salary Payments , Employee Payment S

Order , Payment Order-->Corporate Current Account|Get Operational Details for Payment , Payment Order-->
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Payment Execution-->Position Keeping|Record Credit Booking for Correspondent Bank , Position Keeping-->Co
Booking on Vostro Account , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Ex
Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Debit Booking , Paym
Credit Booking for Intermediate Account , Employee Payment Services-->Corporate Current Account|Put Final
Position Keeping-->Internal Bank Account|Authorise Debit Booking on Intermediate Account , Position Keeping
Booking on Intermediate Account , Payment Order-->ACH Fulfillment|Send All Payment Instructions , Position
Credit Booking on Nostro or Clearing Account , Payment Order-->Correspondent Bank|Send Instructions via SW
Gateway|Send Payment Message
Correspondence-->Employee Payment Services|Record Instruction for Salary Payments , Employee Payment S
Order , Payment Order-->Corporate Current Account|Get Operational Details for Payment , Payment Order-->
Transaction , Employee Payment Services-->Corporate Current Account|Put Final Block for Total Amount on Cu
>Position Keeping|Record Debit Booking for Intermediate Account , Payment Execution-->Position Keeping|Re
Position Keeping-->Current Account|Authorise Credit Booking , Payment Order-->Payment Execution|Execute
>Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Current Accoun
Execution-->Position Keeping|Record Credit Booking for Intermediate Account , Position Keeping-->Internal Ba
Intermediate Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking on Intermediate Ac

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Initiation-->Payment Ord
>Corporate Current Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execu
>Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Current Accoun
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corporate Cur
Financial Gateway-->Correspondent Bank|Handle Clearing Error Message Outgoing Credit Transfer , Payment E
Booking for Reversal of Outgoing Credit Transfer , Payment Execution-->Position Keeping|Record Credit Bookin
Position Keeping-->Corporate Current Account|Authorise Credit Booking , Correspondent Bank-->Payment Ord
Outgoing Credit Transfer , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Orde
Status , Position Keeping-->Internal Bank Account|Authorise Debit Booking on Nostro or Clearing Account

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Initiation-->Payment Ord
>Corporate Current Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execu
>Corporate Current Account|Authorise Debit Booking , Payment Execution-->Position Keeping|Record Debit Bo
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corporate Cur
Payment Order-->Customer Relationship Management|Get Second Line Authorisation , Customer Relationship
Adjust Overdraft Limit , Customer Relationship Management-->Corporate Current Account|Put Final Amount Bl
Keeping|Put Final Amount Block , Payment Order-->Payment Execution|Execute Payment Transaction , Payme
Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Debit Booking , Paym
Credit Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Credit Booking

Financial Gateway-->Correspondent Bank|Handle Incoming Payment Message , Correspondent Bank-->Payme

Payment Order-->Current Account|Get Operational Details for Payment , Payment Order-->Market Data Switch
>Regulatory Compliance|Conduct AML Check , Payment Order-->Payment Execution|Execute Payment Transac
Record FCY Debit Booking for Vostro Account , Position Keeping-->Corporate Current Account|Authorise Debit
Keeping|Record Credit Booking for FCY Position Account , Position Keeping-->Internal Bank Account|Authorise
Keeping|Record Debit Booking for LCY Equivalent Account , Position Keeping-->Internal Bank Account|Authoris
>Position Keeping|Record Credit Booking for LCY Customer Account , Position Keeping-->Current Account|Auth

Financial Gateway-->Correspondent Bank|Handle Incoming Payment Message , Correspondent Bank-->Payme

Payment Order-->Current Account|Get Operational Details for Payment , Payment Order-->Regulatory Complia
>Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|Record Debit Book
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Current Accou
Bank-->Financial Gateway|Send Payment Message , Position Keeping-->Internal Bank Account|Authorise Debi
Session Dialogue-->Payment Initiation|Record Request for Outgoing FCY Credit Transfer , Payment Initiation--
Payment Initiation-->Payment Initiation|Conduct Dedup Check , Payment Initiation-->Current Account|Get Op
Initiation-->Market Data Switch Operation|Get FCY Rate , Payment Initiation-->Session Dialogue|Get Custome
Order|Initiate Outgoing Credit Transfer , Payment Order-->Regulatory Compliance|Check Beneficiary , Paymen
FCY Rate , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position
Customer Account , Position Keeping-->Current Account|Authorise Debit Booking , Payment Execution-->Posit
Equivalent Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Execution-
FCY Position Account , Position Keeping-->Internal Bank Account|Authorise Debit Booking , Payment Execution
FCY Nostro Accountt , Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Order-->
Route , Payment Order-->Correspondent Bank|Execute SWIFT Payment , Correspondent Bank-->Financial Gat

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Order-->Current Account
Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|Record De
Execution-->Position Keeping|Record Credit Booking for Internal Bank Account , Payment Initiation-->Paymen
Initiation-->Payment Initiation|Conduct Dedup Check , Payment Initiation-->Payment Order|Initiate Outgoing
Compliance|Check Beneficiary , Position Keeping-->Current Account|Authorise Debit Booking , Payment Order-
Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Order-->Correspondent Bank|E
>Financial Gateway|Send Payment Message , Payment Order-->Correspondent Bank|Get Details of Payment R

Session Dialogue-->Payment Initiation|Record Request for Internal Credit Transfer , Payment Initiation-->Paym
Order-->Savings Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execute
>Position Keeping|Record Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record
Position Keeping-->Savings Account|Authorise Debit Booking , Position Keeping-->Current Account|Authorise C
Correspondence-->Payment Initiation|Record Request for Outgoing Direct Debits , Payment Initiation-->Custo
Payment Initiation-->Direct Debit|Process Request for Outgoing Direct Debits , Direct Debit-->Regulatory Com
Order|Initiate Payment Order , Payment Order-->Payment Execution|Execute Payment Transaction , Payment
Booking for Intermediate Account , Payment Execution-->Position Keeping|Record Credit Booking for Custome
Current Account|Authorise Credit Booking , Direct Debit-->ACH Fulfillment|Send Direct Debit Message , Positio
Debit Booking , Direct Debit-->Correspondent Bank|Send Direct Debit Instruction via SWIFT , Correspondent B
Message

Financial Gateway-->Correspondent Bank|Handle Direct Debit Payment Message , Correspondent Bank-->Dire

Debit-->Payment Order|Initiate Payment Order , Payment Order-->Payment Execution|Execute Payment Trans
Keeping|Record Credit Booking for Provisional Direct Debit Booking , Payment Execution-->Position Keeping|Re
Bank , Position Keeping-->Corporate Current Account|Authorise Direct Debit Booking on Vostro Account , Posit
Credit Booking on Intermediate Account , Position Keeping-->Internal Bank Account|Authorise Direct Debit Boo
Session Dialogue-->Payment Initiation|Record Request for Refund of Internal Direct Debit , Payment Initiation-
Internal Direct Debit , Direct Debit-->Payment Order|Initiate Payment Order , Payment Order-->Payment Exec
Execution-->Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Curr
Internal Direct Debit , Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Po
Credit Refund Booking of Internal Direct Debit

Financial Gateway-->Correspondent Bank|Process Rejection Message for Outgoing Direct Debit , Corresponden
Outgoing Direct Debit , Direct Debit-->Payment Order|Reverse Outgoing Direct Debit Transaction , Payment O
Transaction , Payment Execution-->Position Keeping|Reverse Credit Booking for Customer Account , Position K
Reversal of Credit Booking , Payment Execution-->Position Keeping|Reverse Debit Booking for Intermediate Ac
Payment Order for Rejection Charges , Position Keeping-->Internal Bank Account|Authorise Reversal of Debit B
Correspondence-->Payment Initiation|Record Request for Internal Direct Debits , Payment Initiation-->Custom
Payment Initiation-->Direct Debit|Process Request for Internal Direct Debits , Payment Execution-->Position K
Account , Direct Debit-->Direct Debit|Initiate Direct Debit Order , Direct Debit-->Payment Order|Initiate Paym
Order-->Payment Execution|Execute Payment Transaction , Position Keeping-->Current Account|Authorise Deb
Keeping|Record Credit Booking for Intermediate Account , Position Keeping-->Internal Bank Account|Authorise
Account , Direct Debit-->Payment Order|Initiate Payment Order for Summary Booking on Creditor Account , Pa
Payment Transaction , Payment Execution-->Position Keeping|Record Debit Booking for Intermediate Account
Authorise Direct Debit Summary Booking on Intermediate Account , Payment Execution-->Position Keeping|Re
Position Keeping-->Corporate Current Account|Authorise Credit Booking
Financial Gateway-->Correspondent Bank|Record Request for Refund of Outgoing Direct Debit , Correspondent
Refund of Outgoing Direct Debit , Direct Debit-->Payment Order|Initiate Payment Order for Refund of Outgoing
Execution|Execute Payment Transaction , Position Keeping-->Corporate Current Account|Authorise Refund of O
>Position Keeping|Record Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record
Position Keeping-->Corporate Current Account|Authorise Credit Booking on Vostro Account , Position Keeping-
Booking on Nostro or Clearing Account
Session Dialogue-->Payment Initiation|Handle Request for Refund of Incoming Direct Debit , Payment Initiatio
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Position Keeping-->Current Account|Authorise Credit Booking , Position Keeping-->Corporate Current Account|
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Payment Order-->ACH F
Instruction , Position Keeping-->Internal Bank Account|Authorise Debit Booking on Nostro or Clearing Account
Execute SWIFT Payment , Correspondent Bank-->Financial Gateway|Send Payment Message

Financial Gateway-->Correspondent Bank|Handle Incoming Direct Debit Message , Correspondent Bank-->Pay

Incoming Direct Debit Instruction , Payment Order-->Direct Debit Mandate|Retrieve Related Direct Debit Mand
Conduct AML Check , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution
Customer Account , Position Keeping-->Current Account|Authorise Debit Booking , Payment Execution-->Posit
Nostro or Clearing Account , Correspondent Bank-->Financial Gateway|Send Payment Message , Payment Orde
Correspondent Bank-->Financial Gateway|Send Payment Message , Position Keeping-->Corporate Current Acco
Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking for Nostro or Clearing Account

Point of Service-->Session Dialogue|Handle Customer Contact , Session Dialogue-->Point of Service|Get Requ

Order|Record Request for Cash Withdrawal , Servicing Order-->Party Lifecycle Management|Verify Retail Custo
Operational Details for Cash Withdrawal , Servicing Order-->Payment Execution|Execute Cash Withdrawal , Pa
Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record Credit Booking for Cash A
Pay Out Cash , Position Keeping-->Savings Account|Authorise Debit Booking , Position Keeping-->Point of Serv

Correspondence-->Employee Payment Services|Record Instruction for Salary Payments , Employee Payment S

Order , Payment Order-->Corporate Current Account|Get Operational Details for Payment , Payment Order-->
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Payment Execution-->Position Keeping|Record Credit Booking for Correspondent Bank , Position Keeping-->Co
Booking on Vostro Account , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Ex
Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Debit Booking , Paym
Credit Booking for Intermediate Account , Employee Payment Services-->Corporate Current Account|Put Final
Position Keeping-->Internal Bank Account|Authorise Debit Booking on Intermediate Account , Position Keeping
Booking on Intermediate Account , Payment Order-->ACH Fulfillment|Send All Payment Instructions , Position
Credit Booking on Nostro or Clearing Account , Payment Order-->Correspondent Bank|Send Instructions via SW
Gateway|Send Payment Message
Correspondence-->Employee Payment Services|Record Instruction for Salary Payments , Employee Payment S
Order , Payment Order-->Corporate Current Account|Get Operational Details for Payment , Payment Order-->
Transaction , Employee Payment Services-->Corporate Current Account|Put Final Block for Total Amount on Cu
>Position Keeping|Record Debit Booking for Intermediate Account , Payment Execution-->Position Keeping|Re
Position Keeping-->Current Account|Authorise Credit Booking , Payment Order-->Payment Execution|Execute
>Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Current Accoun
Execution-->Position Keeping|Record Credit Booking for Intermediate Account , Position Keeping-->Internal Ba
Intermediate Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking on Intermediate Ac

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Initiation-->Payment Ord
>Corporate Current Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execu
>Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Current Accoun
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corporate Cur
Financial Gateway-->Correspondent Bank|Handle Clearing Error Message Outgoing Credit Transfer , Payment E
Booking for Reversal of Outgoing Credit Transfer , Payment Execution-->Position Keeping|Record Credit Bookin
Position Keeping-->Corporate Current Account|Authorise Credit Booking , Correspondent Bank-->Payment Ord
Outgoing Credit Transfer , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Orde
Status , Position Keeping-->Internal Bank Account|Authorise Debit Booking on Nostro or Clearing Account

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Initiation-->Payment Ord
>Corporate Current Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execu
>Corporate Current Account|Authorise Debit Booking , Payment Execution-->Position Keeping|Record Debit Bo
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Corporate Cur
Payment Order-->Customer Relationship Management|Get Second Line Authorisation , Customer Relationship
Adjust Overdraft Limit , Customer Relationship Management-->Corporate Current Account|Put Final Amount Bl
Keeping|Put Final Amount Block , Payment Order-->Payment Execution|Execute Payment Transaction , Payme
Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Debit Booking , Paym
Credit Booking for Customer Account , Position Keeping-->Corporate Current Account|Authorise Credit Booking

Financial Gateway-->Correspondent Bank|Handle Incoming Payment Message , Correspondent Bank-->Payme

Payment Order-->Current Account|Get Operational Details for Payment , Payment Order-->Market Data Switch
>Regulatory Compliance|Conduct AML Check , Payment Order-->Payment Execution|Execute Payment Transac
Record FCY Debit Booking for Vostro Account , Position Keeping-->Corporate Current Account|Authorise Debit
Keeping|Record Credit Booking for FCY Position Account , Position Keeping-->Internal Bank Account|Authorise
Keeping|Record Debit Booking for LCY Equivalent Account , Position Keeping-->Internal Bank Account|Authoris
>Position Keeping|Record Credit Booking for LCY Customer Account , Position Keeping-->Current Account|Auth

Financial Gateway-->Correspondent Bank|Handle Incoming Payment Message , Correspondent Bank-->Payme

Payment Order-->Current Account|Get Operational Details for Payment , Payment Order-->Regulatory Complia
>Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|Record Debit Book
Execution-->Position Keeping|Record Credit Booking for Customer Account , Position Keeping-->Current Accou
Bank-->Financial Gateway|Send Payment Message , Position Keeping-->Internal Bank Account|Authorise Debi
Session Dialogue-->Payment Initiation|Record Request for Outgoing FCY Credit Transfer , Payment Initiation--
Payment Initiation-->Payment Initiation|Conduct Dedup Check , Payment Initiation-->Current Account|Get Op
Initiation-->Market Data Switch Operation|Get FCY Rate , Payment Initiation-->Session Dialogue|Get Custome
Order|Initiate Outgoing Credit Transfer , Payment Order-->Regulatory Compliance|Check Beneficiary , Paymen
FCY Rate , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position
Customer Account , Position Keeping-->Current Account|Authorise Debit Booking , Payment Execution-->Posit
Equivalent Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Execution-
FCY Position Account , Position Keeping-->Internal Bank Account|Authorise Debit Booking , Payment Execution
FCY Nostro Accountt , Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Order-->
Route , Payment Order-->Correspondent Bank|Execute SWIFT Payment , Correspondent Bank-->Financial Gat

Session Dialogue-->Payment Initiation|Record Request for Payment Order , Payment Order-->Current Account
Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|Record De
Execution-->Position Keeping|Record Credit Booking for Internal Bank Account , Payment Initiation-->Paymen
Initiation-->Payment Initiation|Conduct Dedup Check , Payment Initiation-->Payment Order|Initiate Outgoing
Compliance|Check Beneficiary , Position Keeping-->Current Account|Authorise Debit Booking , Payment Order-
Position Keeping-->Internal Bank Account|Authorise Credit Booking , Payment Order-->Correspondent Bank|E
>Financial Gateway|Send Payment Message , Payment Order-->Correspondent Bank|Get Details of Payment R

Session Dialogue-->Payment Initiation|Record Request for Internal Credit Transfer , Payment Initiation-->Paym
Order-->Savings Account|Get Operational Details for Payment , Payment Order-->Payment Execution|Execute
>Position Keeping|Record Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record
Position Keeping-->Savings Account|Authorise Debit Booking , Position Keeping-->Current Account|Authorise C
Correspondence-->Payment Initiation|Record Request for Outgoing Direct Debits , Payment Initiation-->Custo
Payment Initiation-->Direct Debit|Process Request for Outgoing Direct Debits , Direct Debit-->Regulatory Com
Order|Initiate Payment Order , Payment Order-->Payment Execution|Execute Payment Transaction , Payment
Booking for Intermediate Account , Payment Execution-->Position Keeping|Record Credit Booking for Custome
Current Account|Authorise Credit Booking , Direct Debit-->ACH Fulfillment|Send Direct Debit Message , Positio
Debit Booking , Direct Debit-->Correspondent Bank|Send Direct Debit Instruction via SWIFT , Correspondent B
Message

Financial Gateway-->Correspondent Bank|Handle Direct Debit Payment Message , Correspondent Bank-->Dire

Debit-->Payment Order|Initiate Payment Order , Payment Order-->Payment Execution|Execute Payment Trans
Keeping|Record Credit Booking for Provisional Direct Debit Booking , Payment Execution-->Position Keeping|Re
Bank , Position Keeping-->Corporate Current Account|Authorise Direct Debit Booking on Vostro Account , Posit
Credit Booking on Intermediate Account , Position Keeping-->Internal Bank Account|Authorise Direct Debit Boo
Session Dialogue-->Payment Initiation|Record Request for Refund of Internal Direct Debit , Payment Initiation-
Internal Direct Debit , Direct Debit-->Payment Order|Initiate Payment Order , Payment Order-->Payment Exec
Execution-->Position Keeping|Record Debit Booking for Customer Account , Position Keeping-->Corporate Curr
Internal Direct Debit , Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Po
Credit Refund Booking of Internal Direct Debit

Financial Gateway-->Correspondent Bank|Process Rejection Message for Outgoing Direct Debit , Corresponden
Outgoing Direct Debit , Direct Debit-->Payment Order|Reverse Outgoing Direct Debit Transaction , Payment O
Transaction , Payment Execution-->Position Keeping|Reverse Credit Booking for Customer Account , Position K
Reversal of Credit Booking , Payment Execution-->Position Keeping|Reverse Debit Booking for Intermediate Ac
Payment Order for Rejection Charges , Position Keeping-->Internal Bank Account|Authorise Reversal of Debit B
Correspondence-->Payment Initiation|Record Request for Internal Direct Debits , Payment Initiation-->Custom
Payment Initiation-->Direct Debit|Process Request for Internal Direct Debits , Payment Execution-->Position K
Account , Direct Debit-->Direct Debit|Initiate Direct Debit Order , Direct Debit-->Payment Order|Initiate Paym
Order-->Payment Execution|Execute Payment Transaction , Position Keeping-->Current Account|Authorise Deb
Keeping|Record Credit Booking for Intermediate Account , Position Keeping-->Internal Bank Account|Authorise
Account , Direct Debit-->Payment Order|Initiate Payment Order for Summary Booking on Creditor Account , Pa
Payment Transaction , Payment Execution-->Position Keeping|Record Debit Booking for Intermediate Account
Authorise Direct Debit Summary Booking on Intermediate Account , Payment Execution-->Position Keeping|Re
Position Keeping-->Corporate Current Account|Authorise Credit Booking
Financial Gateway-->Correspondent Bank|Record Request for Refund of Outgoing Direct Debit , Correspondent
Refund of Outgoing Direct Debit , Direct Debit-->Payment Order|Initiate Payment Order for Refund of Outgoing
Execution|Execute Payment Transaction , Position Keeping-->Corporate Current Account|Authorise Refund of O
>Position Keeping|Record Debit Booking for Customer Account , Payment Execution-->Position Keeping|Record
Position Keeping-->Corporate Current Account|Authorise Credit Booking on Vostro Account , Position Keeping-
Booking on Nostro or Clearing Account
Session Dialogue-->Payment Initiation|Handle Request for Refund of Incoming Direct Debit , Payment Initiatio
Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution-->Position Keeping|R
Position Keeping-->Current Account|Authorise Credit Booking , Position Keeping-->Corporate Current Account|
Payment Execution-->Position Keeping|Record Credit Booking for Customer Account , Payment Order-->ACH F
Instruction , Position Keeping-->Internal Bank Account|Authorise Debit Booking on Nostro or Clearing Account
Execute SWIFT Payment , Correspondent Bank-->Financial Gateway|Send Payment Message

Financial Gateway-->Correspondent Bank|Handle Incoming Direct Debit Message , Correspondent Bank-->Pay

Incoming Direct Debit Instruction , Payment Order-->Direct Debit Mandate|Retrieve Related Direct Debit Mand
Conduct AML Check , Payment Order-->Payment Execution|Execute Payment Transaction , Payment Execution
Customer Account , Position Keeping-->Current Account|Authorise Debit Booking , Payment Execution-->Posit
Nostro or Clearing Account , Correspondent Bank-->Financial Gateway|Send Payment Message , Payment Orde
Correspondent Bank-->Financial Gateway|Send Payment Message , Position Keeping-->Corporate Current Acco
Account , Position Keeping-->Internal Bank Account|Authorise Credit Booking for Nostro or Clearing Account
BIAN Service Landscape v9.1 -- Service Domains in Sce

Business Business Domain Business Domain2 Service Domain

Area

Operations and Trade Banking Account Balance

Execution Sweeping
Operations and Employee Payment
Execution Trade Banking Services
Operations and
Execution Trade Banking Notional Pooling
Operations and
Execution Trade Banking Credit Facility
Operations and
Execution Trade Banking Direct Debit
Operations and
Execution Trade Banking Credit Management
Operations and
Execution Trade Banking Direct Debit Mandate
Operations and Securities Position
Execution Account Management Keeping
Operations and
Execution Account Management Fraud Evaluation
Operations and
Execution Account Management Position Keeping
Operations and
Execution Account Management Customer Position
Operations and
Execution Payments Payment Execution
Operations and
Execution Payments Financial Gateway
Operations and
Execution Payments Correspondent Bank
Operations and
Execution Payments Payment Order
Operations and Central Cash
Execution Payments Handling
Operations and Card Financial
Execution Payments Settlement
Operations and
Execution Payments Card Clearing
Operations and
Execution Payments ACH Fulfillment
Operations and Investment
Execution Management Investment Account

Operations and Investment Investment Portfolio

Execution Management Management
Operations and Investment Investment Portfolio
Execution Management Planning
Operations and Investment Investment Portfolio
Execution Management Analysis
Operations and Internal Bank
Execution Operational Services Account
Operations and
Execution Operational Services Customer Billing
Operations and Issued Device
Execution Operational Services Tracking
Operations and Issued Device
Execution Operational Services Administration
Operations and Channel Activity
Execution Operational Services Analysis
Operations and Card Transaction
Execution Operational Services Switch
Operations and Channel Activity
Execution Operational Services History
Operations and
Execution Operational Services Disbursement
Operations and Delinquent Account
Execution Operational Services Handling
Operations and
Execution Operational Services Card Collections
Operations and Open Item
Execution Operational Services Management
Operations and Cross Product Securities Position
Execution Operations Account Management Keeping
Operations and Cross Product
Execution Operations Account Management Fraud Evaluation
Operations and Cross Product
Execution Operations Account Management Position Keeping
Operations and Cross Product
Execution Operations Account Management Customer Position
Operations and Cross Product
Execution Operations Payments Payment Execution
Operations and Cross Product
Execution Operations Payments Financial Gateway
Operations and Cross Product
Execution Operations Payments Correspondent Bank
Operations and Cross Product
Execution Operations Payments Payment Order
Operations and Cross Product Central Cash
Execution Operations Payments Handling
Operations and Cross Product Card Financial
Execution Operations Payments Settlement
Operations and Cross Product
Execution Operations Payments Card Clearing
Operations and Cross Product
Execution Operations Payments ACH Fulfillment
Operations and Cross Product Internal Bank
Execution Operations Operational Services Account
Operations and Cross Product
Execution Operations Operational Services Customer Billing
Operations and Cross Product Issued Device
Execution Operations Operational Services Tracking
Operations and Cross Product Issued Device
Execution Operations Operational Services Administration
Operations and Cross Product Channel Activity
Execution Operations Operational Services Analysis
Operations and Cross Product Card Transaction
Execution Operations Operational Services Switch
Operations and Cross Product Channel Activity
Execution Operations Operational Services History
Operations and Cross Product
Execution Operations Operational Services Disbursement
Operations and Cross Product Delinquent Account
Execution Operations Operational Services Handling
Operations and Cross Product
Execution Operations Operational Services Card Collections
Operations and Cross Product Open Item
Execution Operations Operational Services Management
Operations and Cross Product Collateral Allocation
Execution Operations Collateral Administration Management
Operations and Cross Product Collateral Asset
Execution Operations Collateral Administration Administration
Credit Card
Operations and Transaction
Execution Cards Execution
Operations and Credit Card
Execution Cards Transaction
Operations and Credit Card Position
Execution Cards Keeping
Operations and Merchant Acquiring
Execution Cards Facility
Operations and Card Network
Execution Cards Participant Facility
Operations and
Execution Cards Card Authorization
Operations and
Execution Cards Credit Card
Operations and Product Specific Customer Tax
Execution Fulfilment Consumer Services Handling
Operations and Product Specific
Execution Fulfilment Loans and Deposits Virtual Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Standing Order
Operations and Product Specific
Execution Fulfilment Loans and Deposits Current Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Savings Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Deposit Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Mortgage Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Loan
Operations and Product Specific Corporate Current
Execution Fulfilment Loans and Deposits Account
Operations and Product Specific
Execution Fulfilment Loans and Deposits Consumer Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Term Deposit
Operations and Product Specific
Execution Fulfilment Loans and Deposits Merchandising Loan
Operations and Product Specific
Execution Fulfilment Loans and Deposits Corporate Loan
Operations and Product Specific Account Balance
Execution Fulfilment Trade Banking Sweeping
Operations and Product Specific Employee Payment
Execution Fulfilment Trade Banking Services
Operations and Product Specific
Execution Fulfilment Trade Banking Notional Pooling
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Facility
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit
Operations and Product Specific
Execution Fulfilment Trade Banking Credit Management
Operations and Product Specific
Execution Fulfilment Trade Banking Direct Debit Mandate
Operations and Product Specific Traded Position
Execution Fulfilment Wholesale Trading Management
Operations and Product Specific
Execution Fulfilment Wholesale Trading Suitability Checking
Operations and Product Specific
Execution Fulfilment Wholesale Trading ECM And DCM
Credit Card
Operations and Product Specific Transaction
Execution Fulfilment Cards Execution
Operations and Product Specific Credit Card
Execution Fulfilment Cards Transaction
Operations and Product Specific Credit Card Position
Execution Fulfilment Cards Keeping
Operations and Product Specific Merchant Acquiring
Execution Fulfilment Cards Facility
Operations and Product Specific Card Network
Execution Fulfilment Cards Participant Facility
Operations and Product Specific
Execution Fulfilment Cards Card Authorization
Operations and Product Specific
Execution Fulfilment Cards Credit Card
Operations and Product Specific
Execution Fulfilment Investment Management Investment Account

Operations and Product Specific Investment Portfolio

Execution Fulfilment Investment Management Management
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Planning
Operations and Product Specific Investment Portfolio
Execution Fulfilment Investment Management Analysis
Operations and
Execution Loans and Deposits Virtual Account
Operations and
Execution Loans and Deposits Standing Order
Operations and
Execution Loans and Deposits Current Account
Operations and
Execution Loans and Deposits Savings Account
Operations and
Execution Loans and Deposits Deposit Account
Operations and
Execution Loans and Deposits Mortgage Loan
Operations and
Execution Loans and Deposits Loan
Operations and Corporate Current
Execution Loans and Deposits Account
Operations and
Execution Loans and Deposits Consumer Loan
Operations and
Execution Loans and Deposits Term Deposit
Operations and
Execution Loans and Deposits Merchandising Loan
Operations and
Execution Loans and Deposits Corporate Loan
Operations and Traded Position
Execution Wholesale Trading Management
Operations and
Execution Wholesale Trading Suitability Checking
Operations and
Execution Wholesale Trading ECM And DCM
Operations and Customer Tax
Execution Consumer Services Handling
Operations and Collateral Collateral Allocation
Execution Administration Management
Operations and Collateral Collateral Asset
Execution Administration Administration
Business Non-IT and Non-HR
Support Enterprise Services Internal Audit
Business Non-IT and Non-HR
Support Enterprise Services Legal Compliance
Business
Support IT Management System Development
Business Corporate
Support Corporate Relations Relationship
Document
Business Management and
Support Archive Document Services
Document
Business Management and
Support Archive Document Library
Document
Business Management and
Support Archive Correspondence
Knowledge and
Business Intellectual Property Intellectual Property
Support Management Portfolio
Knowledge and
Business Intellectual Property
Support Management Management Manual
Risk and
Compliance Business Analysis Segment Direction
Risk and
Compliance Business Analysis Competitor Analysis
Risk and
Compliance Business Analysis Market Analysis
Risk and
Compliance Business Analysis Market Research
Risk and
Compliance Business Analysis Customer Portfolio
Risk and
Compliance Business Analysis Product Portfolio
Risk and Bank Portfolio and
Compliance Treasury Corporate Treasury
Risk and Bank Portfolio and
Compliance Treasury Asset Securitization
Risk and Bank Portfolio and Asset And Liability
Compliance Treasury Management
Risk and Regulations and
Compliance Compliance Guideline Compliance
Risk and Regulations and
Compliance Compliance Regulatory Reporting
Risk and Regulations and
Compliance Compliance Fraud Resolution
Risk and Regulations and
Compliance Compliance Financial Accounting
Risk and Regulations and Regulatory
Compliance Compliance Compliance
Risk and
Compliance Models Market Risk Models
Risk and
Compliance Models Liquidity Risk Models
Risk and
Compliance Models Credit Risk Models
Risk and Customer Behavior
Compliance Models Models
Risk and
Compliance Models Fraud Model
Sales and
Service Sales Customer Offer
Sales and
Service Sales Underwriting
Sales and Prospect Campaign
Service Sales Execution
Sales and Lead/Opportunity
Service Sales Management
Sales and
Service Sales Sales Product
Sales and Party Lifecycle
Service Sales Management
Sales and
Service Sales Product Matching
Sales and Customer Campaign
Service Sales Execution
Sales and Product Expert Sales
Service Sales Support
Sales and
Service Sales Sales Planning
Sales and
Service Cross Channel Party Authentication
Sales and Servicing Activity
Service Cross Channel Analysis
Sales and Servicing Event
Service Cross Channel History
Sales and Transaction
Service Cross Channel Authorization
Sales and
Service Cross Channel Session Dialogue
Sales and
Service Cross Channel Contact Handler
Sales and
Service Cross Channel Customer Workbench
Sales and
Service Cross Channel Point of Service
Sales and
Service Cross Channel Contact Routing
Sales and
Service Servicing Payment Initiation
Sales and
Service Servicing Servicing Order
Sales and
Service Servicing Servicing Issue
Sales and
Service Servicing Customer Case
Sales and
Service Servicing Card Case
Sales and
Service Servicing Servicing Mandate
Sales and
Service Marketing Advertising
Sales and Customer Campaign
Service Marketing Management
Sales and Prospect Campaign
Service Marketing Design
Sales and Customer Campaign
Service Marketing Design
Sales and
Service Marketing Customer Surveys
Sales and Business
Service Marketing Development
Sales and Customer Products
Service Customer Management and Services
Sales and Customer Access
Service Customer Management Entitlement
Customer
Sales and Relationship
Service Customer Management Management
Sales and
Service Customer Management Account Recovery

Sales and Customer Product

Service Customer Management And Service Eligibility
Sales and Sales Product
Service Customer Management Agreement
Sales and Customer Credit
Service Customer Management Rating
Sales and Customer Event
Service Customer Management History
Sales and
Service Customer Management Customer Agreement
Sales and Customer Behavior
Service Customer Management Insights
Sales and Party Reference Data
Service Customer Management Directory
Sales and
Service Channel Specific eBranch Operations
Sales and ATM Network
Service Channel Specific Management
Sales and Card Terminal
Service Channel Specific Operation
Sales and ATM Network
Service Channel Specific Operations
Sales and Branch Location
Service Channel Specific Management
Sales and Branch Currency
Service Channel Specific Management
Sales and Contact Center
Service Channel Specific Operations
Sales and Product Inventory
Service Channel Specific Item Management
Sales and Branch Location
Service Channel Specific Operations

Sales and Advanced Voice

Service Channel Specific Services Operations
Sales and Product Inventory
Service Channel Specific Distribution
Sales and Branch Currency
Service Channel Specific Distribution
Advanced Voice
Sales and Services
Service Channel Specific Management
Sales and Contact Center
Service Channel Specific Management
Sales and eBranch
Service Channel Specific Management
Sales and Branch Network
Service Channel Specific Management
Sales and Card Terminal
Service Channel Specific Administration
Product Quality
Reference Data Product Management Assurance

Reference Data Product Management Product Directory

Reference Data Product Management Product Training

Reference Data Product Management Product Design

Reference Data Product Management Product Deployment

Product Broker
Reference Data External Agency Agreement
Interbank
Relationship
Reference Data External Agency Management
 Syndicate
Reference Data External Agency Management

Reference Data Party Customer Profile

Legal Entity
Reference Data Party Directory
Market Data Switch
Reference Data Market Data Operation
Location Data
Reference Data Market Data Management
Financial Market
Reference Data Market Data Research
Financial Market
Reference Data Market Data Analysis
Market Information
Reference Data Market Data Management
Information Provider
Reference Data Market Data Operation
ce Domains in Scenarios

Business Scenarios

EXT Handle Request to Change Sweep Sequence

EXT Handle Bulk Request for Opening Salary Accounts

Handle Request for Notional Pooling Agreement

Handle Request to Change Corporate Current Account
Ownership

Process Internal Direct Debit Instruction

Handle Request for Credit Facility

Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)

Handle Request for Windfall Investment

Perform Underwriting for Merchandising Loan

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account

Handle Request for Product Selection

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account
Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)
Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)
Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)
Process Inventory of Cash and Distribution of Cash to
Branches

Process Settlement by Acquirer

Process Settlement by Acquirer

Handle Request for Refund of Incoming Direct Debit at
Debtor Bank

Handle Request for Windfall Investment

Handle Request for Windfall Investment

Handle Request for Product Selection

Process Performance Review

Process Request for Refund of Outgoing Direct Debit at
Creditor Bank

Handle Request for Payment of Loan Installment

Process Automatic Card Renewal

EXT Handle Bulk Request for Opening Salary Accounts

Review Use of Products and Services Via eBranch

Authorise Card Use by Issuer

Handle Servicing Request for Access Attempt with out of
Pattern Customer or TPP Behaviour

EXT Process Closing of Merchandising Loan

Process Consumer Loan Delinquency First Stage

Process Periodic Review of Collection Actions

Process Consumer Loan Delinquency First Stage

Handle Request for Windfall Investment

Perform Underwriting for Merchandising Loan

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account

Handle Request for Product Selection

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account
Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)
Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)
Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)
Process Inventory of Cash and Distribution of Cash to
Branches

Process Settlement by Acquirer

Process Settlement by Acquirer

Handle Request for Refund of Incoming Direct Debit at
Debtor Bank
Process Request for Refund of Outgoing Direct Debit at
Creditor Bank

Handle Request for Payment of Loan Installment

Process Automatic Card Renewal

EXT Handle Bulk Request for Opening Salary Accounts

Review Use of Products and Services Via eBranch

Authorise Card Use by Issuer

Handle Servicing Request for Access Attempt with out of
Pattern Customer or TPP Behaviour

EXT Process Closing of Merchandising Loan

Process Consumer Loan Delinquency First Stage

Process Periodic Review of Collection Actions

Process Consumer Loan Delinquency First Stage

Conduct Corporate Loan Collateral Due Diligence

EXT Handle Merchandising Loan Application

Handle Request for Balance Transfer

Handle Request for Balance Transfer

Handle Request for Balance Transfer

Authorise Card Use by Acquirer

Handle Request for Chargeback at Acquirer

Authorise Card Use by Issuer

Process Automatic Card Renewal

Create Customer Reports

EXT Handle Request to Change Virtual Account Ownership

Handle Request to Establish Credit Transfer Standing Order
on Corporate Current Account

Handle Request for Payment of Loan Installment

Handle Request for Internal Bank Transfer to Savings
Account

Analyse Product Portfolio Performance

Conduct Mortgage Loan Processing

Handle Request for Power of Attorney

Handle Incoming Credit Transfer - invalid

Set up Consumer Loan

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

EXT Handle Merchandising Loan Application

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

EXT Handle Request to Change Sweep Sequence

EXT Handle Bulk Request for Opening Salary Accounts

Handle Request for Notional Pooling Agreement

Handle Request to Change Corporate Current Account
Ownership

Process Internal Direct Debit Instruction

Handle Request for Credit Facility

Process Incoming Direct Debit Instruction - rejected (Debtor
Bank)

EXT Handle Request for Early Closing of Term Deposit

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)
Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

Handle Request for Balance Transfer

Handle Request for Balance Transfer

Handle Request for Balance Transfer

Authorise Card Use by Acquirer

Handle Request for Chargeback at Acquirer

Authorise Card Use by Issuer

Process Automatic Card Renewal

Handle Request for Windfall Investment

Handle Request for Windfall Investment

Handle Request for Product Selection

Process Performance Review

EXT Handle Request to Change Virtual Account Ownership

Handle Request to Establish Credit Transfer Standing Order
on Corporate Current Account

Handle Request for Payment of Loan Installment

Handle Request for Internal Bank Transfer to Savings
Account

Analyse Product Portfolio Performance

Conduct Mortgage Loan Processing

Handle Request for Power of Attorney

Handle Incoming Credit Transfer - invalid

Set up Consumer Loan

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

EXT Handle Merchandising Loan Application

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

EXT Handle Request for Early Closing of Term Deposit

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)
Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

Create Customer Reports

Conduct Corporate Loan Collateral Due Diligence

EXT Handle Merchandising Loan Application

Perform Underwriting for Merchandising Loan
Handle Request to Change Corporate Current Account
Ownership

Create New Sales Product Single

Select Buyers for Securitize Assets

EXT Handle Request for High Volume Account Opening

Set up Consumer Loan

Set up Consumer Loan

Create New Sales Product Single

Perform Servicing Root Cause Analysis

Analyse External Campaign Portfolio Performance

Analyse Competitor Activity

Analyse External Campaign Portfolio Performance

Analyse External Campaign Portfolio Performance

Analyse Customer Segment Performance

Create New Sales Product Single

Process End of Daily Booking Window for Interest Accrual

Process Selection of Loans for Securitization

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)
Handle Request to Change Corporate Current Account
Ownership

Perform other Regulatory Assessments

Handle Customer or TPP Request for Access with Stolen or
Cancelled Token or Device

Set up Consumer Loan

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account

Select Buyers for Securitize Assets

Select Buyers for Securitize Assets

Perform Underwriting for Merchandising Loan

Flag Bots Acting as Customers or TPPs

Process Card Clearing by Issuer

Set up Consumer Loan

EXT Handle Merchandising Loan Application

Execute External Campaign

Process Internal Upsell Campaign

Conduct Customer Centric Product Manufacturing

Process B2B Direct Debit Mandate Notice from Creditor bank
(Debtor Bank)

Perform Customer Eligibility Profile Update

Process Internal Upsell Campaign

Handle Request for Credit Facility

Launch New Sales Product

Handle Customer Request for Payment Order during Active
Mobile Access Session

Adjust Call Centre Position Assignments

Perform Servicing Root Cause Analysis

EXT Handle Request for High Volume Account Opening

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account

EXT Handle Request for High Volume Account Opening

EXT Handle Request for High Volume Account Opening

EXT Handle Request for High Volume Account Opening

Execute Interactive Retention Campaign

Handle Request for Outgoing Credit Transfer - Execution by
Corporate Current Account

EXT Handle Request for High Volume Account Opening

Handle Cards Dispute which Is Not Chargeback

EXT Handle Customer Relationships Case

Handle Request for Chargeback at Acquirer

Create Customer Reports

Analyse Competitor Activity

Process Internal Upsell Campaign

Analyse External Campaign Portfolio Performance

Process Internal Upsell Campaign

Analyse Customer Segment Performance

Analyse External Campaign Portfolio Performance

EXT Handle Request for High Volume Account Opening

Authorise Card Use by Issuer

Handle Request for Preferential Rates

Process Request for Pending Amount Block

Handle Request for Preferential Rates

EXT Handle Request for High Volume Account Opening

Handle Request for the Issuance of Commercial Paper (Bank
as Agent)

EXT Handle Customer Relationships Case

Set up Consumer Loan

EXT Handle Customer Relationships Case

Perform Customer Due Diligence Assessment

EXT Handle Request for High Volume Account Opening

Review ATM Float and Outage

Authorise Card Use by Acquirer

Review ATM Float and Outage

Review Branch Location Performance

Review ATM Float and Outage

Adjust Call Centre Position Assignments

Create New Sales Product Single

Process Inventory of Cash and Distribution of Cash to
Branches

Perform Outbound Customer Upsell Sollicitation

Launch New Sales Product

Process Inventory of Cash and Distribution of Cash to
Branches

Adjust Call Centre Position Assignments

Adjust Call Centre Position Assignments

Review Use of Products and Services Via eBranch

Review Branch Location Performance

Authorise Card Use by Acquirer

Review Call Centre Activity for New Product

Process Request for Pending Amount Block

Launch New Sales Product

Create New Sales Product Single

Create New Product

Handle Customer Request for User Access Token Using Bank
Authorization Grant and its Client Secret within Active
Contact

Handle Request for the Issuance of Commercial Paper (Bank

as Agent)
Select Buyers for Securitize Assets

Process Internal Upsell Campaign

Handle Request to Change Corporate Current Account
Ownership

Handle Request for Windfall Investment

Execute Customer Onboarding

Process Performance Review

Process Performance Review

Handle Request for Windfall Investment

Handle Request to Establish Credit Transfer Standing Order
on Corporate Current Account
BIAN Service Landscape v9.1 -- Business Capabilities

Level 0 Level 1 Level 2

Business Direction Management Business Direction
Communication
Business Direction Association Business Direction to
Business Direction Management Management Information Association
Business Direction to Risk
Association

Business Direction Management Business Direction Formulation Vision Development

Business Direction Management Business Direction Formulation Mission Development

Business Direction Performance Objective Achievement
Business Direction Management Management Determination
Business Direction Performance Goal Achievement
Business Direction Management Management Determination
Business Direction
Business Direction Management Implementation Strategy Development

Business Direction Management Business Direction Formulation Goal Setting

Business Direction Management Business Direction Formulation Objective Setting

Business Direction
Business Direction Management Implementation Initiative Management

Fraud Management Fraud Prevention Management Fraud Prediction Management

Fraud Management Fraud Prevention Management Fraud Prevention Measurement

Fraud Management Fraud Prevention Management Fraud Awareness Management

Fraud Prevention Techniques
Fraud Management Fraud Prevention Management Management
Fraud Management Fraud Detection Transaction Fraud Detection
Fraud Management Fraud Detection Access Fraud Detection
Fraud Management Fraud Detection Fraud Anomaly Detection
Fraud Management Fraud Detection Application Fraud Detection

Fraud Management Fraud Association Management Fraud to Risk Association

Fraud to Information
Association

Fraud Management Fraud Association Management Fraud to Risk Event Association

Fraud Management Fraud Claim Handling Fraud Claim Validation
Fraud Management Fraud Claim Handling Liability Determination
Fraud Management Fraud Claim Handling Fraud Estimation
Fraud Management Fraud Claim Handling Fraud Clain Resolution
Order Management Order Quote Management Quote Request

Order Management Order Association Management Order to Risk Association

Order Management Order to Agreement Association

Order to Information
Order Management Association
Order to Financial Instrument
Order Management Association
Order Management Order Cancellation
Financial Instrument Suitability
Order Management Order Validation Verification
Order Management Order Validation Order Affordability Validation
Order Management Order Definition/ Creation

Order Management Order Placement Order / Financial Market Match

Order Management Order Placement Order Matching
Order Management Order Placement Order Monitoring
Order Management Order Placement Order Structuring
Human Capital Association Human Capital to Business
Human Capital Management Management Entity Association
Human Capital Association Human Capital to Business
Human Capital Management Management Direction Association
Human Capital Association Human Capital to Risk
Human Capital Management Management Association
Human Capital Management Human Capital Acquisition Human Resource Onboarding
Candidate Sourcing
Human Capital Management Human Capital Acquisition Management
Candidate Suitability
Human Capital Management Human Capital Acquisition Determination
Human Capital Policy
Human Capital Management Management Employee Policy Management
Human Capital Policy
Human Capital Management Management Termination Policy Management

Human Capital Policy Human Capital Equal

Human Capital Management Management Opportunity Policy Management
Human Capital Policy
Human Capital Management Management Benefit Policy Management
Human Capital Performance
Human Capital Management Management Human Capital Role Alignment
Human Capital Performance Human Capital Goal
Human Capital Management Management Management
Human Capital to Information Time and Attendance
Human Capital Management Association Management
 Human Capital Performance Human Capital Knowledge and
Human Capital Management Management Skills Development
Human Capital Performance Human Capital Performance
Human Capital Management Management Determination
Human Capital Compensation
Human Capital Management And Benefits Management Benefit Management
Human Capital Compensation
Human Capital Management And Benefits Management Recognition Management
Human Capital Compensation
Human Capital Management And Benefits Management Salary Management
Human Capital Compensation Post Employment
Human Capital Management And Benefits Management Compensation Management
Human Capital Compensation
Human Capital Management And Benefits Management Commission Management
Human Capital Compensation Compensation and Benefits
Human Capital Management And Benefits Management Competitive Alignment
Human Capital Management Human Capital Termination Human Capital Off-boarding
Human Capital Management Human Capital Termination Succession Planning
Investor Earnings Distribution
Investor Management Management
Investor Management Investor Sourcing Investor Validation
Investor Management Investor Sourcing Investor Identification
Investor Management Investor Sourcing Investor Criteria Definition
Investor Association
Investor Management Management
Investor Management Investor to Risk Association
Investor to Information
Investor Management Association
Investor Management Investor Establishment

Investor Management Investor Communication

Investor Share/Position
Management
Information Management Information Validation
Information Management Information Organization Information Transformation
Information Artifiact
Information Management Management
Information Management Information Collection Information Sourcing
Information Retention
Information Management /Persistence
Information Versioning (History
Information Management Management)
Information Management Information Analytics
Information Security Information Access
Information Management /Protection Management
Information Interpretation /
Information Management Information Organization Comprehension
Information to Policy
Association
Information Association Information to Business
Information Management Management Direction Association
Information Management Information Organization Information Aggregation

Information Management Information Organization Information Type Management

Information Management Information Dissemination Information Packaging
Information Visualization
Information Management Information Presentation
Vendor And Supplier Vendor And Supplier
Management Performance Management Vendor Target Determination
Vendor And Supplier Vendor And Supplier Vendor Measurement
Management Performance Management Determination
Vendor And Supplier Vendor And Supplier
Management Performance Management Vendor Measurement
Vendor And Supplier to Risk
Association
Vendor And Supplier Vendor And Supplier Vendor And Supplier to Policy
Management Association Management Association
Vendor And Supplier to
Information Association
Vendor And Supplier Vendor And Supplier Sourcing
Management Management Vendor Candidate Identification
Vendor And Supplier Vendor And Supplier Sourcing Vendor Agreement
Management Management Management
Vendor And Supplier Vendor And Supplier Sourcing
Management Management Vendor Validation
Vendor And Supplier Purchase And Requisition
Management Management Purchase Request Validation
Vendor And Supplier Purchase And Requisition
Management Management Purchase Request Creation
Vendor And Supplier Purchase And Requisition
Management Management Purchase Request Submission
Money Movement Impact
Money Movement Management Money Movement Validation Determination
Money Movement Fee
Money Movement Management Money Movement Validation Determination

Money Movement Management Money Movement Processing Money Movement Monitoring

Money Movement Management Money Movement Processing Money Movement Settlement

Money Movement Management Money Movement Processing Money Movement Recording

Money Movement Routing Cost-based Routing
Money Movement Management Determination Determination
Money Movement Routing Time-based Routing
Money Movement Management Determination Determination
 Money Movement Request Money Movement Request
Money Movement Management Management Submission
Money Movement Request Money Movement Request
Money Movement Management Management Authorization

Money Movement Association Money Movement to Financial

Money Movement Management Management Account Association
Money Movement Information
Money Movement Management Management
Money Movement Risk
Money Movement Management Management
Financial Instrument
Management Financial Instrument Definition
Financial Instrument Financial Instrument Position /
Management Balance Management

Financial Instrument Financial Instrument Corporate

Management Action Management Corporate Action Calculation

Financial Instrument Financial Instrument Corporate

Management Action Management Corporate Action Notification

Financial Instrument Financial Instrument Corporate

Management Action Management Corporate Action Monitoring
Financial Instrument Financial Instrument Historical
Management Financial Instrument Valuation Valuation
Financial Instrument Financial Instrument Current
Management Financial Instrument Valuation Valuation
Financial Instrument Financial Instrument Projected
Management Financial Instrument Valuation Valuation
Financial Instrument Financial Instrument Custodial
Management Management Financial Instrument Receipt
Financial Instrument Financial Instrument Custodial
Management Management Financial Instrument Delivery
Financial Instrument Financial Instrument Custodial Financial Instrument Inventory
Management Management Management
Financial Instrument Financial Instrument
Management Association Management
Financial Instrument to Market
Association
Financial Instrument to
Information Association
Customer Performance
Customer Management Management
Customer Management Customer Needs Assessment Goal Planning

Customer Management Customer Needs Assessment Financial Planning

Customer Authentication and
Customer Management Identification
 Customer Preference
Customer Management Management
Customer Management Customer Establishment
Customer Profitability
Customer Management Management
Customer Interaction Customer Interaction
Customer Management Management Establishment
Customer Interaction Customer Interaction
Customer Management Management Orchestration
Customer Interaction Customer Interaction
Customer Management Management Monitoring
Customer Interaction Customer Interaction Analysis
Customer Management Management (analytics)
Customer Interaction Customer Interaction
Customer Management Management Information Management
Customer Interaction Customer Experience
Customer Management Management Management
Customer Association
Customer Management Management
Customer to Risk Association
Customer to Information
Association

Customer Management Customer Access Management

Trade Finance Fees
Management

Trade Finance Management Trade Verification Management

Trade Finance Management Trade Finance Issuance
Trade Finance Association
Trade Finance Management Management
Trade Finance to Information
Trade Finance Management Association
Trade Finance to Risk
Trade Finance Management Association
Trade Finance / Agreement
Trade Finance Management Association
Trade Finance / Collateral
Trade Finance Management Association
Trust Management Trust Access Management

Trust Management Fiduciary Management Fiduciary Limits Determination

Fiduciary Disclosure
Trust Management Fiduciary Management Manangement

Trust Management Trust Association Management

Trust Management Trust to Risk Association
 Trust to Information
Trust Management Association

Legal Support Management Contract Support Management Employment Contract Support

Intellectual Property Contract
Legal Support Management Contract Support Management Support
Mergers And Acquisition
Legal Support Management Contract Support Management Support

Legal Support Management Contract Support Management Partnership Contract Support

Legal Support Management Contract Support Management Financing Agreement Support

Legal Support Management Contract Support Management Procurement Contract Support

Arbitration And Proceedings
Legal Support Management Management
Regulatory Compliance Regulatory Compliance
Legal Support Management Advisement Implementation Support
Regulatory Compliance
Legal Support Management Advisement Due Dilligence
Legal Support Management Litigation Management
Facility and Equipment Facilities And Equipment Facility And Equipment
Management Acquisition Construction
Facility And Equipment
Facility and Equipment Facilities And Equipment Purchase And Leasing
Management Acquisition Management
Facility and Equipment Facilities And Equipment
Management Relinquishment Facility And Equipment Disposal
Facility and Equipment Facilities And Equipment
Management Relinquishment Facility And Equipment Sales
Facility and Equipment Facility And Equipment Facility And Equipment to
Management Association Management Business Entity Association
Facility and Equipment Facility And Equipment Facility And Equipment to Risk
Management Association Management Association
Facility and Equipment Facilities And Equipment
Management Information Management
Facility and Equipment Facilities And Equipment Facility And Equipment
Management Maintenance (Upkeep) Condition Monitoring
Facility and Equipment Facilities And Equipment Facility And Equipment
Management Maintenance (Upkeep) Improvement
Facility and Equipment Facilities And Equipment Facility And Equipment Utilities
Management Maintenance (Upkeep) Management
Facility and Equipment Facilities And Equipment Facility And Equipment Guest
Management Utilization Management Services
Facility and Equipment Facilities And Equipment Facility And Equipment
Management Utilization Management Schedule Management

Product Management Product Eligibility Management Product Eligibility Validation

Product Management Product Eligibility Management Product Eligibility Definition
Product Eligibility
Product Management Product Eligibility Management Determination
Product Partner Agreement
Product Management Product Sourcing Management
Product Management Product Sourcing Product Partner Sourcing
Product Version Effective Period
Product Management Product Version Management Management
Product Distribution Incentive
Product Management Product Pricing (Determination) Management

Product Management Product Pricing (Determination) Price Finalization

Market-Based Price
Product Management Product Pricing (Determination) Determination

Product Management Product Pricing (Determination) Cost-Based Determination

Product Performance
Product Management Management Product Performance Target
Product Performance
Product Management Management Product Market Assessment
Product Performance Product Profitability
Product Management Management Determination
Product Management Product Deployment

Product Training Management

Product Marketing
Product Market Need
Product Management Product Development Determination
Product Feasibility
Product Management Product Development Determination
Product Management Product Development Product Packaging
Product Management Product Development Product Conceptualization
Product Management Product Development Product Design
Product Management Product Development Product Bundling
Product Association
Product Management Management
Product Management Product to Risk Association
Product Management Product Development Product to Brand Association
Product to Business Direction
Product Management Association

Product to Channel Association

Product to Information
Product Management Association
Agreement Association Agreement to Financial Account
Agreement Management Management Association
 Agreement Association Agreement to Product
Agreement Management Management Association
Agreement Association Agreement to Information
Agreement Management Management Association
Agreement Association Agreement to Channel
Agreement Management Management Association

Agreement Management Agreement to Risk Association

Agreement Association Agreement to Customer
Agreement Management Management Association
Agreement Lifecycle
Agreement Management Management Agreement Activation
Agreement Lifecycle
Agreement Management Management Agreement Termination

Agreement Management Agreement Access Management Agreement Access Control

Agreement Management Agreement Access Management Agreement Access Definition

Agreement Position
Agreement Management Management
Agreement Management Agreement Definition
Agreement Terms and Agreement Custom Terms
Agreement Management Conditions Management Inclusion
Agreement Terms and
Agreement Management Conditions Management Agreement Price Determination
Agreement Terms and
Agreement Management Conditions Management Agreement Validation
Agreement Terms and Agreement Standard Terms
Agreement Management Conditions Management Inclusion
Payment to Information
Payment Management Association

Payment to Parties Association

Payment Management Payment to Risk Association
Payment Association Payment to Agreement
Payment Management Management Association
Payment Valuation
Payment Management Payment Notification
Payment Validation
Finance Management Financial Forecasting Financial Forecast Creation
Finance Management Financial Forecasting Financial Forecast Validation

Finance Management Asset And Liability Management Liability Position Determination

Finance Management Liquidity Management Liquidity Forecasting
Finance Management Liquidity Management Liquidity Monitoring
Asset And Liability Target
Finance Management Asset And Liability Management Determination
Finance Management Asset And Liability Management Asset Position Determination
Financial Account Posting /
Finance Management Financial Account Management Transaction Entry

Finance Management Financial Account Management Financial Account Definition

Finance Management Financial Account Management Financial Account Reconciliation

Finance Management Financial Account Management Financial Account Control

Financial Performance
Finance Management Management Finance Allocation
Financial Performance Financial Performance
Finance Management Management Determination
Financial Performance
Finance Management Management Financial Target Management

Finance Management Tax Management Tax Applicability Determination

Finance Management Tax Management Tax Calculation
Finance Association Finance to Business Direction
Finance Management Management Association
Finance Association
Finance Management Management Finance to Risk Association
Finance to Information
Finance Management Association
Policy Management Policy Establishment Policy Validation
Policy Management Policy Establishment Policy Drafting
Policy Management Policy Establishment Policy Activation
Policy Management Policy Establishment Policy Formalization
Policy Compliance Policy Compliance
Policy Management Determination Measurement Determination
Policy Compliance Policy Compliance Level
Policy Management Determination Determination
Policy to Business Direction
Policy Management Policy Association Management Association
Policy to Information
Policy Management Association
Policy Management Policy to Risk Association
Policy Management Policy Establishment Policy Retirement
External Policy Applicability
Policy Management External Policy Management Determination
Policy Management External Policy Management External Policy Interpretation
Business Entity Management Business Entity Definition
Business Entity Performance Business Entity Target
Business Entity Management Management Management
Business Entity Performance Business Entity Perfromance
Business Entity Management Management Determination
 Business Entity Financial
Business Entity Management Business Entity Structuring Structuring
Business Entity Organizational
Business Entity Management Business Entity Structuring Structuring
Business Entity to Information
Business Entity Management Association
Business Entity to Risk
Business Entity Management Association
Business Entity Association Business Entity to Business
Business Entity Management Management Direction Association
Investment Portfolio Investment Portfolio Investment Portfolio to
Management Association Management Information Association
Investment Portfolio Investment Portfolio Investment Portfolio to
Management Association Management Agreement Association
Investment Portfolio Investment Portfolio Investment Portfolio to Policy
Management Association Management Association
Investment Portfolio Investment Portfolio to Risk
Management Association
Standard/Reference
Investment Portfolio Investment Portfolio Allocation Investment Portfolio Model
Management Determination Management
Investment Portfolio Investment Portfolio Allocation Investment Constraint
Management Determination Management
Investment Portfolio Investment Portfolio Allocation Investment Portfolio Model
Management Determination Determination
Investment Portfolio
Management Investment Portfolio Definition
Investment Portfolio Investment Portfolio Historical
Management Investment Portfolio Valuation Valuation
Investment Portfolio Investment Portfolio Projected
Management Investment Portfolio Valuation Valuation
Investment Portfolio Investment Portfolio Current
Management Investment Portfolio Valuation Valuation
Investment Portfolio Investment Portfolio Market
Management Research
Investment Portfolio Investment Portfolio Investment Portfolio Rate of
Management Performance Management Return Determination

Investment Portfolio Investment Portfolio Investment Portfolio Allocation

Management Performance Management Variance Assessment
Investment Portfolio
Investment Portfolio Investment Portfolio Expected/Desired Return
Management Performance Management Management
Issued Device Management Issued Device Issuance
Issued Device Management Issued Device Production
Issued Device Status
Issued Device Management Management
Issued Device Association
Issued Device Management Management
 Issued Device to Product
Issued Device Management Linking
Issued Device to Agreement
Issued Device Management Linking
Risk Event Root Cause
Risk Management Risk Event Management Determination
Risk Event Response
Risk Management Risk Event Management Prioritization
Risk Management Risk Event Management Risk Event Definition
Risk Management Risk Event Management Risk Event Detection
Risk Management Risk Event Management Risk Event Termination
Risk Event Information
Risk Management Risk Event Management Dissemination
Risk Event Response
Risk Management Risk Event Management Performance Management
Risk Management Risk Definition Risk Identification
Risk Management Risk Definition Risk Aggregation
Risk Management Risk Definition Risk Categoriation
Risk Management Risk Control Management Risk Transference
Risk Management Risk Control Management Risk Control Validation
Risk Management Risk Control Management Risk Control Determination
Risk Management Risk Control Management Risk Control Development
Risk Impact Threshold
Risk Management Risk Assessment Determination
Risk Management Risk Assessment Risk Probablity Determination
Risk Management Risk Assessment Risk Impact Determination
Risk Management Risk Association Management
Risk to Policy Association

Risk Management Risk to Information Association

Risk to Business Direction
Association
Risk Governance Structure
Risk Governance Management Design
Risk Governance Structure
Risk Governance Management Development
Partner Association
Partner Management Management
Partner to Risk Association
Partner to Information
Association
Partner Performance Partner Performance
Partner Management Management Determination
Partner Performance Partner Performance Target
Partner Management Management Determination
Partner Management Partner Establishment Partner Eligibility Validation
 Partner Cost/Price
Partner Management Partner Establishment Determination
Partner Agreement
Partner Management Partner Establishment Management
Partner Management Partner Establishment Partner Sourcing
Campaign Management Campaign Design
Campaign Performance
Campaign Management Management
Campaign Association
Campaign Management Management Campaign to Risk Association
Campaign to Information
Campaign Management Association
Campaign to Business Direction
Campaign Management Association

Campaign Management Campaign to Brand Association

Campaign Management Campaign Market Targeting
Campaign Management Campaign Establishment
Channel Performance Channel Recognition
Channel Management Management Determination
Channel Performance Channel Profitability
Channel Management Management Determination
Channel Performance Channel Performance Target
Channel Management Management Management

Channel Management Channel Access Management

Channel Management Channel Development Channel Needs Determination
Channel Management Channel Development Channel Modeling
Channel Management Channel Development Channel Design
Channel Management Channel Development Channel Conceptualization
Channel Management Channel Development Channel Prototyping
Channel Management Channel Development Channel Packaging
Channel Association
Channel Management Management
Channel to Information
Channel Management Association
Channel Management Channel to Risk Association
Task Management Task Aggregation
Task Management Task Priority Management
Task Management Task Definition
Task Management Task Assignment
Task Management Task Scheduling
Market Management Market Segmentation
Market Management Market Forecasting
 Market to Business Direction
Market Management Association
Market Association Market to Information
Market Management Management Association
Market Association
Market Management Management Market to Risk Association
Market Management Market Establishment
Identity Management
Sales Performance
Management Sales Target Management
Sales Performance
Management Sales Determination
Sales Performance
Management Sales Variance Assessment
Sales Plan Management Sales Resource Targeting
Sales Plan Management Sales Forecasting

Sales Association Management

Sales to Risk Association
Sales to Information
Association
Sales to Business Direction
Association
Message Management Message Scope Definition
Message Management Message Creation Message Finalization
Message Management Message Creation Message Validation
Message Management Message Design
Message Purpose
Message Management Message Creation Determination
Message Association
Message Management Management Message to Policy Association
Message Management Message Risk Management
Intellectual Property Intellectual Property Protection Intellectual Property
Management Management Infringement Detection
Intellectual Property Intellectual Property Protection Intellectual Property Access
Management Management Management
Intellectual Property Intellectual Property Protection Intellectual Property
Management Management Registration
Intellectual Property Intellectual Property Intellectual Property to Policy
Management Association Management Association
Intellectual Property Intellectual Property Intellectual Property to Product
Management Association Management Association
Intellectual Property Intellectual Property Intellectual Property to Risk
Management Association Management Association
Intellectual Property Intellectual Property Intellectual Property to Human
Management Association Management Capital Association
Intellectual Property Intellectual Property Intellectual Property to
Management Association Management Business Direction Association
Intellectual Property Intellectual Property Intellectual Property to
Management Association Management Information Association
Intellectual Property Intellectual Property
Management Identification
Lead Management Lead State Assessment

Lead Management Lead Validation

Brand Management Brand Association Management

Brand to Business Direction
Brand Management Association
Brand to Information
Brand Management Association
Brand Management Brand to Market Association
Brand Management Brand to Policy Association

Brand Management Brand Awareness Assessment

Brand Management Brand Establishment
Brand Performance
Brand Management Management
Collateral Valuation
Collateral Lifecycle
Collateral Management Management Collateral Acquisition
Collateral Lifecycle
Collateral Management Management Collateral Disposition
Collateral Encumbrance
Collateral Validation Determination
Collateral Suitability
Determination
Collateral to Information
Association
Collateral Association Collateral to Agreement
Collateral Management Management Association
Collateral to Risk Association
Loyalty Management Loyalty Market Management
Loyalty Program Performance
Loyalty Management Management
Loyalty Association
Loyalty Management Management
Loyalty to Information
Loyalty Management Association

Loyalty Management Loyalty to Channel Association

Loyalty to Business Direction
Loyalty Management Association
Loyalty Management Loyalty to Brand Association
Event Management Event Establishment
Event Management Event to Brand Association

Event Management Event Association Management Event to Risk Association

Event to Information
Event Management Association
Event to Business Direction
Event Management Event Association Management Association
Event Management Event Market Targeting
Event Performance
Event Management Management
Offer Management Offer Validation
Offer Management Offer Creation
Channels
Financial Plan Management Tax Management Tax Optimization
Financial Plan Management Tax Management Tax Determination
Financial Plan Management Goal Management Goal Establishment

Financial Plan Management Goal Management Goal Performance Management

Financial Plan Management Goal Management Goal Monitoring
Financial Plan to Information
Financial Plan Management Association
Financial Plan Association Financial Plan to Customer
Financial Plan Management Management Association
Financial Plan Association Financial Plan to Policy
Financial Plan Management Management Association
Financial Plan Association Financial Plan to Risk
Financial Plan Management Management Association
Financial Plan Management End of Life Planning Medical Care Planning
Financial Plan Management End of Life Planning Wealth Transfer Planning
Financial Plan Performance Financial Plan Performance
Financial Plan Management Management Determination
Financial Plan Performance Financial Plan Performance
Financial Plan Management Management Threshhold Setting
Capabilities

Level 3
Description

Ability to manage business direcrtion information by utilizing information management capabilities and incorpo

Ability to manage business direction risk by utilizing risk management capabilities and incorporating other relat

Ability to create, craft, articulate an aspirational target that describes what the bank will be (will look like, will b

Ability to define the banks core purpose and focus.

Ability to determine, establish and validate an integrated continuing plan of action (how resources should be al
business direction.

Ability to determine, estimate, provision and prioritize a portfolio of related set of transitory endeavors intende

TBD

TBD

TBD

TBD
Is a capability that has the ability to detect fraudulent transactions in order to determine if an investigation sho
TBD
Is a capability that has the ability to detect outliers in a multivariate space in order to indicate a process proble
Is a capability that has the ability to detect fraudulent applications in order to determine if an investigation sho

Ability to manage XXX risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage fraud information by utilizing information management capabilities and incorporating other re

Ability to manage (e.g. determine, establish, identify) the relationship of fraud with a risk event.
TBD
TBD
TBD
TBD
Ability to request a quote for an order in a given financial market.

Ability to manage order risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage (e.g. determine, establish, identify) the relationship of orders with agreements.

Ability to manage order information by utilizing information management capabilities and incorporating other re

Ability to manage (e.g. determine, establish, identify) the relationship of orders with financial instruments.
Ability to stop an order placement and settlement based on a request or order exception.

Ability to ensure that a particular a financial instrument is suitable for the client/portfolio.
Ability to determine if the value of the order does not exceed the available funds of the portfolio.
Ability to create an order.

Ability to identify and locate the appropriate financial market where the order should be placed.
Ability to match an order with a corresponding order.
Ability to monitor the order through the order lifecycle.
Ability to structure an order appropriate to the intended target financial market.

Ability to manage (e.g. determine, establish, identify) the relationship of human capital with business entities.

Ability to align the management of human capital with business direction.

Ability to manage human capital risk by utilizing risk management capabilities and incorporating other related r
Ability to formally engage (contract) human resource.

Ability to find potential human capital to fulfill business needs.

Ability to assess and evaluate the suitability of a human resource.

Ability to manage the guidelines associated with acceptable expectation and limitation/allowance of personnel;
sollicitation, etc.

Ability to manage the guidelines associated with required employment removal rights of personnel.

Ability to manage the guidelines associated with required equal opportunity rights of personnel.

Ability to manage the guidelines associated with required benefits of the personnel.

Ability to ensure that personnel are aligned to the appropriate positions and roles based on knowledge, skills a

Ability to administer the specific objectives and targets of a personnel.

Ability to collect and track working hours/days of human capital; including paid and unpaid time off.
Ability to assess and develop the knowledge and skills required by personnel.

Ability to define and evaluate the effectiveness and contribution of personnel to the success of the business.

Ability to determine, administer and pay human capital benefits including, but not limited to, medical, dental, d

Ability to administer ad-hoc acknowledgments and appreciations that may be monetary or non-monetary.

Ability to determine, pay and adminsiter the regular remuneration paid to human resources.

Ability to administer and otherwise manage post-employment compensation including, severance, retirement p

Ability to determine, administer, and pay the activity based remuneration paid to human resources.

Ability to research, compare and ensure that the total rewards offered to human capital are competitive within
Ability to terminate the agreement/arrangement and perform exit interviewing/analysis with personnel.
Ability to plan for the discontinuance of a human resources.

The ability to manage bank dividend payouts and allocation

Ability to manage the relationship of investors with other business objects and/or utilize other capabilities in th
Ability to manage investor risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage investor information by utilizing information management capabilities and incorporating othe

The ability to manage reqular and ad hoc communication and disclosure (e.g. financial disclosures, merger info

Ability to confirm and prove the accuracy and authenticity of information.

Ability to transform information from one form to another.

Ability to manage (retain, protect etc..) the original form/artifact of information.

Ablity to discover information.

Ability to store, keep and retrieve information.

Ability to track changes to information over time.

Ability to identify, establish, validate, and articulate metrics and measures on historic and predictive determina

Ability to determine understand and draw meaning from information.

Ability to align the management of information with the applicable policies and to manage information policies

Ability to align the management of information with business direction.

Ability to select and gather various existing information for the purposes of disseminating it.
Ability to create a visual represnentation from non-visual data.
Ability to structure information in a form appropriate to the medium of dissemination.

TBD

TBD

TBD

Ability to manage vendor and supplier risk by utilizing risk management capabilities and incorporating other re
Ability to align the management of vendors and suppliers with the applicable policies and to manage vendor an
management capabilities.

Ability to manage vendor and supplier information by utilizing information management capabilities and incorpo

TBD

TBD

TBD

Ability to verify all aspects of a purchase request.

Ability to create a request for a good or service from a vendor.

Ability to present a request for a good or service to one or more vendors.

Ability to fully identify and understand the the effects of a monetary event or exchange and identify associated
agreements, policies and procedures.

Ability to determine the fees and charges that are applicable to the monetary movement or exchange.

TBD

TBD

TBD

TBD

TBD
Ability to submit a request for a money movement or exchange.

Ability to verify that the requestor has the authority to request the monetary movement or exchange.

Ability to manage (e.g. determine, establish, identify) the relationship of money movement with financial accou

Ability to manage XXX information by utilizing information management capabilities and incorporating other rel

Ability to manage money movement risk by utilizing risk management capabilities and incorporating other relat

Ability to declare a new financial instrument.

Ability to determine the quantity of a given financial instrument.

Ability to calculate the affect of a corporate action a financial instrument, account , agreement

Ability to notify all stakeholders regarding corporate actions

Ability to be aware of, notify interested parties and calculate all corporate actions associated with financial instr

Ability to determine the monetary worth of a financial instrument for any point in the past.

Ability to determine the current monetary worth of a financial instrument.

Ability to project (using various methods) the monetary worth of a financial instrument for any future time.

Ability to receive financial instrument(s) for safekeeping

Ability to deliver financial instruments from safekeeping

Ability to record, manage, report on and determine volume of financial instruments in safekeeping.
Ability to manage the relationship of financial instruments with other business objects and/or utilize other capa
instruments.

Ability to manage (e.g. determine, establish, identify) the relationship of financial instruments with markets.

Ability to manage financial instrument information by utilizing information management capabilities and incorpo

Ability to determine how well the customer is tracking to their financial needs including plans and goals.
Ability to help a customer discover reasonable and appropriate financial purpose and target.
Ability to help a customer create a set of comprehensive long-term objectives for financial security and well-be
strategy for achieving those objectives.

Ability to determine that a customer is who they claim to be.

Ability to capture, track, analyze, and act upon explicit or implicit, customer inclinations, likings, predisposition
Ability to register a customer.

Ability to evaluate and determine a customers profitability / contribution to the business and determine improv

Ability to detect and establish a new customer interaction

Ability to oversee, regulate and control a customer interaction.

Ability to record, track a customer interaction.

Ability to examine customer interactions in order to determine patterns and other meaningful data that can be

Ability to collect, organize, track, report on, or otherwise disseminate basic facts, statistics, attributes, and info

Ability to understand customer behavior, perception and satisfaction with respect to interactions with the organ

Ability to manage the relationship of customers with other business objects and/or utilize other capabilities in t
Ability to manage custmer risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage customer information by utilizing information management capabilities and incorporating oth

Ability to determine if a customer may enter, view, modify, or otherwise proceed with a given task within a giv

Ability to manage trade finance fees and charges

Ability to manage trade documentary evidence

Ability to issue letters of credit

Ability to manage the relationship of trade finance with other business objects and/or utilize other capabilities i

Ability to manage trade finance information by utilizing information management capabilities and incorporating

Ability to manage trade finance risk by utilizing risk management capabilities and incorporating other related ri

Ability to manage (e.g. determine, establish, identify) the relationship of trade fnance with agreements.

Ability to manage (e.g. determine, establish, identify) the relationship of trade finance with collateral.
TBD

TBD

TBD

Ability to manage the relationship of trust with other business objects and/or utilize other capabilities in the ma
Ability to manage trust risk by utilizing risk management capabilities and incorporating other related risks.
Ability to manage trust information by utilizing information management capabilities and incorporating other re

TBD
The ability to provide legal support for intellectual property matters e.g. administer the consolidated portfolio o
associated patent or copyright mechanisms are adopted and enforced.

TBD

TBD

TBD

TBD

TBD

TBD

TBD
TBD

Ability to build a needed physical investment.

Ability to acquire an existing physical investment.

Ability to dispose of physical property.

Ability to receive compensation for the transfer ownership of physical property.

Ability to manage (e.g. determine, establish, identify) the relationship of XXX with business entities.

Ability to manage facilities and equipment risk by utilizing risk management capabilities and incorporating othe

Ability to manage facilities and equipment information by utilizing information management capabilities and inc

Ability to determine the current state of physical investments.

Ability to incrementally improve the usefulness or state of a physical investment.

Ability to provide the basic and necessary services for physical investments.

Ability to provide concierge services to guests of company sites.

Ability to schedule the use of physical investments.

Ability to validate the eligibility rules and constraints against policy, strategy and applicable legislation.
Ability to define the rules and constraints of the product eligibility.

Ability to assess if a customer is eligible for and meets all the eligibility rules of a product.

Ability to negotiate with and contract product partners.

Ability to find potential product partners

Ability to define and control the effective dates of a product version.

Ability to determine and set distribution incentives including distribution commission.

Ability to set final pricing based on all factors including risk, strategy, compliance and policy.

Ability to formulate and assess price options based on what the targeted market(s) will bear.

Ability to assess price options based on estimated product and distribution expenditures.

Ability to set performance targets for a product.

Ability to determine the market receptiveness to a product.

Ability to determine cost and revenue (profitability) of a product.

Ability to provide training related to a product

Ability to produce, distribute and manage product marketing material.

Ability to identify and describe the appropriate market need for the new or enhanced product.

Ability to deterine the viability and applicability of a product.

Ability to finalize and prepare a product ready for distribution/availability in the marketplace.
Ability to invent or formulate an idea for a new product or product enhancement.

Ability to associate one product with another for product bundling purpose.

Ability to manage the relationship of products with other business objects and/or utilize other capabilities in the
Ability to manage product risk by utilizing risk management capabilities and incorporating other related risks.
Ability to manage (e.g. determine, establish, identify) the relationship of a product with a brand and utilize a b

Ability to align the management of products with business direction.

Ability to manage (e.g. determine, establish, identify) the relationship of products with channels.

Ability to manage product information by utilizing information management capabilities and incorporating other

Ability to manage (e.g. determine, establish, identify) the relationship of agreements with financial accounts.
Ability to manage (e.g. determine, establish, identify) the relationship of agreements with products.

Ability to manage agreement information by utilizing information management capabilities and incorporating ot

Ability to manage (e.g. determine, establish, identify) the relationship of agreements with channels.

Ability to manage agreement risk by utilizing risk management capabilities and incorporating other related risk

Ability to manage (e.g. determine, establish, identify) the relationship of agreements with customers.

Ability to cause an agreement to be “in-force”.

Ability to cancel or end an agreement in compliance with the terms of an agreement.

Ability to control, authorize, or grant access to permitted parties to the rights and privileges allowed by an agre
Ability to define the restrictions, limitations, and permissions of an agreement in a way that can be efficiently,
enforced.

Ability to determine agreement balances in various ways (e.g. value date, posting date).
Ability to register (declare into existence) an agreement.

Ability to negotiate and establish non-standard terms into an agreement.

Ability to establish and apply the standard and custom rates, fees, and charges associated with an agreement

Ability to ensure that an agreement conforms to internal and external policies, and the intentions/goals of the i

Ability to include or exclude the standard product terms in an agreement where applicable.

Ability to manage payment information by utilizing information management capabilities and incorporating othe

Ability to manage (e.g. determine, establish, identify) the relationship of payments with payment parties (e.g.
Ability to manage payment risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage (e.g. determine, establish, identify) the relationship of payments with agreements.
Ability to set and/or determine the monetary value of a payment.
The ability to provide payment advices and notices e.g. posting confirmations, detail reconciliation files for cons
Ability to verify all aspects of a payment.
Ability to create a financial forecast.
Ability to validate and verify (prove or disprove) a financial forecast.

Ability to determine the past, current and future liability position.

The ability to forcast intra day and long-term liquidity requirements.
Ability to monitor the bank's liquidity position.

TBD
TBD

Ability to update to financial accounts using double-entry methodology.

Ability to establish, declare, and identify a financial account.

Ability to ensure that two sets of financial accounts are correct and in agreement.

Ability to approve, monitor, assess accuracy and otherwise validate account activity.

TBD

TBD

TBD

TBD
TBD

Ability to align the management of finance with business direction.

Ability to manage finance risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage finance information by utilizing information management capabilities and incorporating other

Ability to align the management of policies with business direction.

Ability to manage policy information by utilizing information management capabilities and incorporating other r
Ability to manage policy risk by utilizing risk management capabilities and incorporating other related risks.

Ability to set performance targets for a business entity.

Ability to determine performance effectiveness against targets.

Ability to structure and organize the financial aspects of a business entity.

Ability to structure and organize the administrative aspects of a business entity.

Ability to manage business entity information by utilizing information management capabilities and incorporatin

Ability to manage business entity risk by utilizing risk management capabilities and incorporating other related

Ability to align the management of business entities with business direction.

Ability to manage (e.g. determine, establish, identify) the relationship of investment portfolios with agreement

Ability to manage investment portfolio risk by utilizing risk management capabilities and incorporating other re

Ability to define, update, describe a standard/reference set of investment portfolio allocation models.
Ability to identify, control and monitor the specific investments or investment types and classes that are either
customer and the financial institution.

Ability to identify and determine which investment portfolio model best matches customer needs, goals and ris

Ability to establish, declare, and identify an investment portfolio.

Ability to determine the monetary worth of an investment portfolio for any needed past time.

Ability to project (using various methods) the monetary worth of an investment portfolio for any future time.

Ability to determine the current monetary worth of an investment portfolio.

Ability to conduct research on an investment portfolio or an investment within a portfolio.

Ability to calculate various rates of returns , for various periods for the investment portfolio.

Ability to measure the current investment allocation mix of the investment portfolio allocation against the mode

Ability to identify, set and manage the expected rates of returns for an investment portfolio over time.
Ability to issue an issued device.
Ability to provision and manufacture an issued device.

The ability to manage and maintain a device status

Ability to manage the relationship of issued devices with other business objects and/or utilize other capabilities
Ability to manage (e.g. determine, establish, identify) the relationship of issued devices with products.

Ability to manage (e.g. determine, establish, identify) the relationship of issued devices with agreements.

Ability to determine the initial cause or trigger of a risk event.

Ability to prioritize the actions in response to a risk event.

The ability to identify, categorize, and aggregate risk events.
The ability to develop, establish, implement and validate mechanisms (methods, systems, procedures) that det
Ability to declare the risk event is passed or no longer active.

Ability to determine what, to who and when to communicate information about the risk event.

Ability to determine the overall effectiveness of responding to a risk.

Ability to identify potential risks.
Ability to identify a collection of risks that may occur together.
The ability to sort, group and classify a risk.
Ability to transfer risk.
Ability to validate the effectiveness of a risk control.
The ability to determine the extent to which a risk or some aspect (e.g. which impacts) of a risk should be cont
Ability to design, develop and implement a risk control.

Ability to establish risk impact thresholds for a given risk.

Ability to determine the probability that a risk would occur.
Ability to determine the extent/amount of impact of a risk.
Ability to manage the relationship of risk with other business objects and/or utilize other capabilities in the man
Ability to align the management of risk with the applicable policies and to manage risk policies by utilizing polic

Ability to manage risk information by utilizing information management capabilities and incorporating other rela

Ability to align the management of risk with business direction.

Ability to manage the relationship of partners with other business objects and/or utilize other capabilities in the
Ability to manage partner risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage partner information by utilizing information management capabilities and incorporating other

Ability to define and evaluate the effectiveness and contribution of a partner to the success of the business.

Ability to define a partners desired standard of performance.

Ability to ascertain the suitability and appropriatness of a potential partner.
Ability to negotiate and establish financial terms with a partner.

Ability to negotiate and establisha binding contract with a partner.

Ability to discover eligible partners.
Ability to design a campaign

Ability to determine the effectiveness of a campaign including how well a campaign is meeting specification and

Ability to manage campaign risk by utilizing risk management capabilities and incorporating other related risks

Ability to manage campaign information by utilizing information management capabilities and incorporating oth

Ability to align the management of a campaign with business direction.

Ability to utilize one or more brands within a campaign.

Ability to associate a campaign with a given market or markets.
Ability to declare the existence of a campaign.

Ability to ascertain how well a channel is identified and utilized.

Ability to ascertain, discover and establish the financial effectiveness and viability of a channel.

Ability to define a channels desired standard of performance.

Capabilities to allow customers or prospects to request information on the banks products and services. This ca
position new product and services offerings
Ability to identify, describe, and analyze the appropriate market need for a new or enhanced channel.
Ability to create approximations of the channel in order to determine feasibility and / or applicability of the cha
Ability to formalize a channel concept by defining its specifications and features.
Ability to conceive of a new channel.
Ability to create mock-ups of the channel in order to determine feasibility and / or applicability of the channel.
Ability to prepare and disseminate a channel into the marketplace.

Ability to manage the relationship of channels with other business objects and/or utilize other capabilities in the

Ability to manage channel information by utilizing information management capabilities and incorporating other
Ability to manage channel risk by utilizing risk management capabilities and incorporating other related risks.
Ability to group a set of tasks together for various purposes such as assignment or prioritization.
Ability to set the importance or urgency of a task in relation to all other tasks.
Ability to identify and describe a task.~
Ability to assign and present a task to a resource. (human or otherwise) such as partner, customer, vendor & s
Ability to set a specific time when a task must start or be completed.
Ability to subdivide a market into unique, identifiable parts that may be targeted individually or in aggregate.
Ability to predict or estimate future demand or supply for a given period of time for a given market or market s
Ability to associate a strategy with a market or markets.

Ability to manage market information by utilizing information management capabilities and incorporating other

Ability to manage market risk by utilizing risk management capabilities and incorporating other related risks.
Ability to identify, quantify, qualify, and articulate a current or future market.
Ability to determine/verify and/or recall if a person is who they claim to be.

TBD

TBD

TBD
The ability forecast resourcing required and plan the application of resources to the forecast.
TBD

Ability to manage the relationship of sales with other business objects and/or utilize other capabilities in the ma
Ability to manage sales risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage sales information by utilizing information management capabilities and incorporating other re
Ability to align the management of sales with business direction.

Ability to constrain the range of a message to, for example, a desired audience or market.
Abilityt o transform a message to its final state.
Ability to verify all aspects of a message.
Ability to shape the intention and impact of a message, targeted to a specific audience.

Ability to define and articulate the intention of a message.

Ability to align the management of messages with the applicable policies and to manage message policies by u
Ability to manage message risk by utilizing risk management capabilities and incorporating other related risks.
Ability to discover and identify intellectual property.
Ability to determine state of Opportunity
The ability to manage and monitor opportunity list(s). Includes monitoring pipeline and clean up of pipelines (h
overdue opportunities.

Ability to manage the relationship of brand with other business objects and/or utilize other capabilities in the m

Ability to align the management of brand with business direction.

Ability to manage brand information by utilizing information management capabilities and incorporating other r
Ability to manage (e.g. determine, establish, identify) the relationship of brand with a market.
Ability to align the management of brand with the applicable policies and to manage brand policies by utilizing

Ability to assess and quantify the degree of familiarity and recognition a brand has within a market.
Ability to create and articulate a brand in a market.

Ability to determine how well a brand is meeting objectives (i.e. creating the perception that is intended).
Ability to assess and determine the monetary worth of collateral.

Ability to assume control and/or ownership of collateral

Ability to relinquish control and/or ownership of collateral.

Ability to determine if there are any claims against the property that would affect the ability to be used as colla

Ability to determine if an asset is suitable for the intended collateral usage.

Ability to manage collateral information by utilizing information management capabilities and incorporating oth

Ability to manage (e.g. determine, establish, identify) the relationship of collateral with agreements.
Ability to manage collateral risk by utilizing risk management capabilities and incorporating other related risks.
Ability to manage (e.g. determine, establish, identify) the relationship of loyalty with a market.

Ability to set and determine the effectiveness of a loyalty program including how well a it is is meeting specifica

Ability to manage the relationship of loyalty with other business objects and/or utilize other capabilities in the m

Ability to manage loyalty information by utilizing information management capabilities and incorporating other

Ability to leverage channels in managing loyalty.

Ability to align loyalty activity with business direction.

Ability to leverage brand in managing loyalty.
Ability to declare the existence of an event.
Ability to utilize one or more brands within an event.

Ability to manage event risk by utilizing risk management capabilities and incorporating other related risks.

Ability to manage event information by utilizing information management capabilities and incorporating other r

Ability to align the management of XXX with business direction.

Ability to associate an event with a given market or markets.

Ability to determine the effectiveness of an event including how well an event is meeting specification and targ
Ability to verify all aspects of an offer.
Ability to establish an offer.
Capabilities related to customers and delivery of products.
TBD
TBD
TBD

Ability to defne and determine the effectiveness of a goal.

TBD

Ability to manage financial plan information by utilizing information management capabilities and incorporating

Ability to manage (e.g. determine, establish, identify) the relationship of XXX with business entities.

Ability to align the management of financial plan with the applicable policies and to manage financial plan polic

Ability to manage financial plan risk by utilizing risk management capabilities and incorporating other related ri
TBD
TBD

Abiity to determine the effectiveness of a financial plan.

Ability to set the desired perfomance of a financial plan.

BIAN v9.0 Business Glossary
Name
Definition
Concept Type
BIAN Service Landscape v9.1 -- BIAN API's
Service Domain Name

ACH Fulfillment
ATM Network Operations
Account Recovery
Accounts Receivable

Advanced Voice Services Management

Advanced Voice Services Operations

Advertising
Asset And Liability Management
Asset Securitization
Branch Currency Distribution
Branch Currency Management
Branch Location Management
Branch Location Operations
Brand Management
Business Architecture
Business Development
Business Unit Management
Card Authorization
Card Capture
Card Case
Card Clearing
Card Collections
Card Financial Settlement
Card Network Participant Facility
Card Terminal Administration
Card Terminal Operation
Card Transaction Switch
Card eCommerce Gateway
Case Root Cause Analysis

Cash Management And Account Services

Central Cash Handling
Channel Activity Analysis
Channel Activity History
Cheque Processing
Collateral Allocation Management
Collateral Asset Administration
Collections
Commission Agreement
Commissions
Competitor Analysis
Compliance Reporting
Consumer Advisory Services
Consumer Investments
Consumer Loan
Contact Center Management
Contact Center Operations
Contact Handler
Contact Routing
Corporate Current Account
Corporate Lease
Corporate Loan
Corporate Tax Advisory
Corporate Treasury
Correspondence
Correspondent Bank

Correspondent Bank Data Management

Credit Card
Credit Facility
Credit Management
Credit Risk Models
Currency Exchange
Current Account
Custody Administration
Customer Access Entitlement
Customer Agreement
Customer Behavior Insights
Customer Behavior Models
Customer Billing
Customer Campaign Design
Customer Campaign Execution
Customer Campaign Management
Customer Case
Customer Case Management
Customer Credit Rating
Customer Event History
Customer Offer
Customer Portfolio
Customer Position

Customer Product And Service Eligibility

Customer Profile

Customer Relationship Management

Customer Surveys
Customer Tax Handling
Customer Workbench
Delinquent Account Handling
Deposit Account
Direct Debit
Direct Debit Mandate
Disbursement
Document Library
Document Services
ECM And DCM
Fiduciary Agreement
Financial Accounting
Financial Gateway
Financial Market Analysis
Financial Market Research
Fraud Diagnosis
Fraud Evaluation
Fraud Model
Fraud Resolution
Guideline Compliance
IT Standards And Guidelines
Information Provider Operation
Intellectual Property Portfolio
Interactive Help

Interbank Relationship Management

Internal Audit
Investment Account
Investment Portfolio Analysis
Investment Portfolio Management
Investment Portfolio Planning
Issued Device Administration
Issued Device Tracking
Knowledge Exchange
Lead/Opportunity Management
Leasing
Leasing Item Administration
Legal Compliance
Legal Entity Directory
Loan
Location Data Management
Management Manual
Market Analysis
Market Data Switch Operation
Market Information Management
Market Order
Market Order Execution
Market Research
Merchandising Loan
Merchant Acquiring Facility
Mortgage Loan
Open Item Management
Party Authentication
Party Lifecycle Management
Party Reference Data Directory
Payment Execution
Payment Initiation
Payment Order
Point of Service
Position Keeping
Position Management
Product Broker Agreement
Product Combination
Product Deployment
Product Design
Product Directory
Product Expert Sales Support
Product Inventory Distribution

Product Inventory Item Management

Product Matching
Product Portfolio
Product Quality Assurance
Product Training
Production Release
Promotional Events
Prospect Campaign Design
Prospect Campaign Execution
Prospect Campaign Management

Public Reference Data Management

Regulatory And Legal Authority
Regulatory Compliance
Regulatory Reporting
Reward Points Account

Reward Points Awards And Redemption

Sales Product
Sales Product Agreement
Savings Account
Securities Position Keeping
Segment Direction
Servicing Activity Analysis
Servicing Event History
Servicing Mandate
Servicing Order
Session Dialogue
Special Pricing Conditions
Suitability Checking
Syndicated Loan
System Development
Systems Administration
Term Deposit
Transaction Authorization
Transaction Engine
Underwriting
eBranch Management
eBranch Operations
IAN API's
BIAN API Portal link

https://app.swaggerhub.com/apis/BIAN-3/ACFFulfillment/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ATMNetworkOperations/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/AccountRecovery/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/AccountsReceivable/3.0.0

https://app.swaggerhub.com/apis/BIAN-3/AdvancedVoiceServicesManagement/2.0.0

https://app.swaggerhub.com/apis/BIAN-3/AdvancedVoiceServicesOperations/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/Advertising/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/AssetAndLiabilityManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/AssetSecuritization/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/BranchCurrencyDistribution/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/BranchCurrencyManagement/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/BranchLocationManagement/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/BranchLocationOperations/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/BrandManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/BusinessArchitecture/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/BusinessDevelopment/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/BusinessUnitManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardAuthorization/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardCapture/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardCase/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardClearing/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardCollections/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardFinancialSettlement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardNetworkParticipantFacility/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardTerminalAdministration/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardTerminalOperation/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardTransactionSwitch/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CardeCommerceGateway/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CaseRootCauseAnalysis/3.0.0

https://app.swaggerhub.com/apis/BIAN-3/CashManagementAndAccountServices/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CentralCashHandling/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/ChannelActivityAnalysis/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ChannelActivityHistory/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ChequeProcessing/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CollateralAllocationManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CollateralAssetAdministration/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/Collections/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CommissionAgreement/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/Commissions/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CompetitorAnalysis/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ComplianceReporting/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/ConsumerAdvisoryServices/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ConsumerInvestments/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ConsumerLoan/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ContactCenterManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ContactCenterOperation/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ContactHandler/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ContactRouting/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorporateCurrentAccount/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorporateLease/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorporateLoan/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorporateTaxAdvisory/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorporateTreasury/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/Correspondence/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorrespondentBank/2.0.0

https://app.swaggerhub.com/apis/BIAN-3/CorrespondentBankDataManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CreditChargeCard/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CreditFacility/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CreditManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CreditRiskModels/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CurrencyExchange/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CurrentAccount/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustodyAdministration/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerAccessEntitlement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerAgreement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerBehaviorInsights/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerBehaviorModels/5.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerBilling/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerCampaignDesign/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerCampaignExecutions/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerCampaignManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerCase/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerCaseManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerCreditRating/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerEventHistory/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerOffer/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerPortfolio/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerPosition/2.0.0

https://app.swaggerhub.com/apis/BIAN-3/CustomerProductAndServiceEligibility/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerProfile/2.0.0

https://app.swaggerhub.com/apis/BIAN-3/CustomerRelationshipManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerSurveys/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerTaxHandling/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/CustomerWorkbench/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/DelinquentAccountHandling/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/DepositAccount/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/DirectDebit/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/DirectDebitMandate/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/Disbursement/2.0.0
https://portal.bian.org/bian/api-profile?apiId=162
https://app.swaggerhub.com/apis/BIAN-3/DocumentServices/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ECMAndDCM/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FiduciaryAgreement/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/FinancialAccounting/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FinancialGateway/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FinancialMarketAnalysis/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/FinancialMarketResearch/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FraudDiagnosis/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FraudEvaluation/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FraudModels/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/FraudResolution/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/GuidelineCompliance/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ITStandardsAndGuidelines/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/InformationProviderOperation/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/IntellectualPropertyPortfolio/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/InteractiveHelp/2.0.0

https://app.swaggerhub.com/apis/BIAN-3/InterbankRelationshipManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/InternalAudit/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/InvestmentAccount/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/InvestmentPortfolioAnalysis/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/InvestmentPortfolioManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/InvestmentPortfolioPlanning/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/IssuedDeviceAdministration/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/IssuedDeviceTracking/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/KnowledgeExchange/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/LeadOpportunityManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/Leasing/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/LeasingItemAdministration/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/LegalCompliance/2.0.0
https://portal.bian.org/bian/api-profile?apiId=142
https://app.swaggerhub.com/apis/BIAN-3/Loan/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/LocationDataManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ManagementManual/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/MarketAnalysis/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MarketDataSwitchOperations/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MarketInformationManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MarketOrder/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MarketOrderExecution/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MarketResearch/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MerchandisingLoan/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/MerchantAcquiringFacility/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/MortgageLoan/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/OpenItemManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PartyAuthentication/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PartyLifecycleManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PartyDataManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PaymentExecution/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PaymentInitiation/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PaymentOrder/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PointOfService/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PositionKeeping/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PositionManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductBrokerAgreement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductCombination/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductDeployment/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductDesign/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductDirectory/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductExpertSalesSupport/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductInventoryDistribution/3.0.0

https://app.swaggerhub.com/apis/BIAN-3/ProductInventoryItemManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductMatching/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductPortfolio/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductQualityAssurance/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductTraining/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProductionRelease/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/PromotionalEvent/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProspectCampaignDesign/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProspectCampaignExecution/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ProspectCampaignManagement/2.0.0

https://app.swaggerhub.com/apis/BIAN-3/PublicReferenceDataManagement/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/RegulatoryAndLegalAuthority/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/RegulatoryCompliance/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/RegulatoryReporting/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/RewardPointsAccount/3.0.0

https://app.swaggerhub.com/apis/BIAN-3/RewardPointsAwardsAndRedemption/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/SalesProduct/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SalesProductAgreement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SavingsAccount/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SecuritiesPositionKeeping/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SegmentDirection/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ServicingActivityAnalysis/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ServicingEventHistory/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ServicingMandate/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ServicingOrder/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/ContactDialog/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SpecialPricingConditions/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/SuitabilityChecking/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SyndicatedLoan/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/SystemDevelopment/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/SystemAdministration/3.0.0
https://app.swaggerhub.com/apis/BIAN-3/CorporateDeposits/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/TransactionAuthorization/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/TransactionEngine/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/Underwriting/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/E-BranchManagement/2.0.0
https://app.swaggerhub.com/apis/BIAN-3/E-BranchOperations/2.0.0