Durojaye Siwes
Durojaye Siwes
A REPORT ON:
STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)
DONE AT
OAK SPRING HOTEL
5, SUNDAY OGUNYADE STREET, BEHIND MOBIL FILLING
STATION, GBAGADA PHASE 2, LAGOS
DURATION:
JANUARY_JUNE
SUPERVISED BY:
DR ADETAYO
JANUARY , 2023
CERTIFICATION
HTM/2017/106 is the sole writer of this Technical report and it is based on the
experiences that I acquired during the course of the SIWES program under supervision
and it has never been presented by anyone as a requirement for completing the Student's
Industrial Work Experience Scheme (SIWES). Any omission and error are as a result of
imperfection.
___________________________
___________________________
Dept.SIWES Coordinator
______________________________
Dr Adebayo N.I.
Head of Department
DEDICATIONS
I dedicate this report first and foremost to the almighty God, my creator who
has given me the strength to go through the period of this training. All glory and
honor to him who lives forever and ever. Amen.
I would also like to dedicate this report to my wonderful and supportive parents,
for their relentless support and compassion towards me during the course of my
four (4) months siwes training. I will forever remain grateful to the both of you.
ACKNOWLEDGMENT
I would like to genuinely appreciate my parents for their high persistence, non-
stop love, moral and financial support towards me. I would also like to
appreciate my siblings and also to my supervisor Mr. Balogun Adewale and
fellow mates at OAKSPRING HOTEL AND LUXURY SUITES, who were
supportive during the course of my training.
A very big thank you to the organizers of siwes program, because it was indeed
an educative program. I also want to express my appreciation to Mr. Okey
Nkpolara (C.E.O of OAKSPRING HOTEL AND LUXURY SUITES), Mr Eheubor
Sunday Jakson (Production Manager of OAKSPRING HOTEL AND LUXURY
SUITES), Mr. Basil (Sales Manager of OAKSPRING HOTEL AND LUXURY
SUITES) for their patience in answering my questions and also giving necessary
explanations due.
Not forgetting other staffs of OAK SPRING HOTEL AND LUXURY SUITES, Mr.
Benald and Mrs. Franker amongst others for their intellectual support during
our work together.
Thanks to almighty God for making this possible, I am very grateful.
REPORT OVERVIEW
As a hospitality student this report I have put into writing is a complete
documentation, analysis and activities carried out, challenges faced, ways of
improving the scheme and most importantly the experiences gained and derived
from my place of primary assignment during the industrial attachment
programme for the period of four (4) months that it lapsed.
Also, this report will be talking about major information brain filling knowledge,
new trends, innovations, development and modern ideas in the hospitality
industry as a whole that I derived in this course of my training. It also enriched
with my newly learned administrative segment and part of the hospitality
industry.
Furthermore, it will be talking about every activities carried out, task and test
and the challenges encountered during the training.
TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgment
Report overview
Table of contents
Chapter One:
1.0 Introduction to SIWES
1.1 History of SIWES
1.2.Objectives of SIWES
1.3Important of SIWES
1.4Industrial training fund(ITF)
1.4.1Objective of ITF
1.5 Relevance of SIWES to hospitality
Chapter Two:
2 .0 Description of OAKSPRING HOTEL
2 .1 Location and Brief History
2.2 Amenities in Oak spring Hotel
2.3 Objectives of the Establishment
2.4 Organizational Structure
2.4.1 Department And Their Functions
Chapter Three:
3 .0 Activities during SIWES
3 .1 Housekeeping and Laundry
3.2 Bar
3.3 Kitchen and Restaurant
3.4 The front office
3.5 Experience gained
Chapter FOUR
4.0 Challenge Encountered, Conclusion, Recommendation
4.1 Challenge Encountered
4.2 Conclusion
4 .3 Recommendations
CHAPTER ONE
1.0 INTRODUCTION
1.1 BRIEF HISTORY OF SIWES
SIWES was establihed in 1973 by the Industrial Training Fund (ITF) as one of
her programs. It was designed to give Nigerian students studying occupational
related courses in higher institution the experience that would supplement their
theoretical learning in order to solve the problem of lack of adequate skills
preparatory for employment in industries by Nigerian graduates of tertiary
institutions.
The scheme exposes students to Industry based skills necessary for a smooth
transition from the classroom to the world of work. It affords students of
tertiary institutions the opportunity of being familiarized and exposed to the
needed experience in handling machines and equipment which are usually not
available in the educational institutions.
Participation in industrial training is a well-known educational strategy.
Classroom studies are integrated with learning through hands on work
experiences in a field related to the students’ academic major and career goals.
Successful internship foster an experimental learning process that not only
promotes career preparation but provides opportunities for learners to develop
skills necessary to become leaders in their chosen professions.
One of the primary goals of the siwes is to help students integrate leadership
development in the experimental learning process. Students are expected to
learn and develop six non-profit leadership skills through a mentoring
relationship with innovative non-profit leaders.
By integrating leadership development activities into the industrial training
experience e we hope to encourage students to actively engage in non- profit
management as a professional career objective. However, the effectiveness of the
siwes experience will have varying outcomes based upon the individual student,
the work assignment, and the supervisor /mentor requirements. It is vital that
each internship position description include specific, written learning objectives
to ensure leadership skill development is incorporated.
As a hospitality student this report I have put into writing will be a complete
documentation analysis and activities carried out challenges faced and ways of
improving the scheme and most importantly the experiences gained and derived
from my place of primary assignment during the industrial attachment
programme for the period of four (6) months.
1 .2 OBJECTIVES OF SIWES
The objectives of the Student Industrial Work Experience Scheme
(SIWES) Are To Expose Students To Work Method And Techniques In
Handling Equipment And Machinery That May Not Be Available In Their
Institutions.
Prepare Students For The Industrial Work they are to meet after
graduation. Make The Transition From School To The World Of Work
Easier And Enhance Student Contract For Later Job Placement.
The major benefits of this training to students who participate conscientiously in it, are the
skills and competencies they acquire. These relevant production skills (RPSs) remain a part of the
recipients of industrial training as life-long assets which cannot be taken away from them. This is
because the knowledge and skills acquired through training are internalized and become relevant
when required to perform jobs or functions.
Other benefits of industrial training to students include:
Opportunity for students to blend theoretical knowledge acquired in the classroom
with practical applications required to perform work in the industry.
Exposure of students to the environment in which they will eventually work, thereby
enabling them to see how their future professions are organized in practice.
Enabling students appreciate work methods and gain experience in handling
equipment and machineries which may not be available in their institutions.
Preparing students for employment and making the transition from school to the world
of work easier after graduation.
Enhancing students contacts with potential employers while on training.
Industrial training is a vital part of a hospitality student s life, It prepares a cocoon to evolve
into a butterfly in the real world. The 6 months to a yearlong experience in hotels sharpe the
technical skills absorbed from college. Industrial training is a procedure to help Hotel
management student get practical knowledge and develop as hospitality professional.
FUNCTIONS
i. Welcome registers, checks in and checkout guests
ii. Sell and allocate rooms for guests
iii. Makes reservations for guests
iv. Make sure and update the data of the guest in the computer system
5. HOUSEKEEPING
FUNCTIONS
i. Make sure the rooms are always neat and clean
ii. See to it that the guests check out the time they are supposed to
iii. Switch off all the appliances when a guest checks out of a room
6. LAUNDRY
FUNCTIONS
i. Wash, dry and iron lines used in the organization
ii. Gives out lines to the housekeeper
iii. Also washes, dries, iron and delivers guests lines
6. SECURITY
FUNCTIONS
i. Secure the hotel premises
ii. Show the guests where and how to park in the parking lot
iii. Call the receptionist whenever a guest arrives and leaves the hotel
premises
iv. In charge of switching on and off the generator
7. ACCOUNTANCY
FUNCTIONS:
i. Invoices customers and processing payables
ii. Setting up adequate internal controls for all business processes to prevent
misappropriation of assets or theft
iii. Handles external audits and deals with banks in order to attain financing
iv. Handles all that concern tax payments
8. STORE
FUNCTIONS:
i. Goes to get items needed in the hotel from the market
ii. Keeps records of all the stock.Give out items to various departments
iii. Makes disinfectants.
CHAPTER THREE
3. 0 ACTUAL WORK DONE AND EXPENRIENCE GAINED
3. 1 Report on Actual Work Done
Having my industrial training at Oakspring Hotel and suite was such a wonderful experience.
Being a 3-star hotel, it afforded me the opportunity to learn quite a lot of things as regards the
operations of hospitality. There are standard facilities available in the hotel. Working in different
departments, I was able to garner much knowledge and experiences all of which brought to light,
in practical terms, the theoretical knowledge I had gained so far in school. Below are the
departments in which I worked during my stay at Oak spring Hotel and Suites Gbagada:
Housekeeping Department.
Laundry Department.
Restaurant.
Outside bar.
Front desk.
Restaurant
This informally refers to the dining room of the hotel. This is where guests, both in house and
The kitchen
2. Keeping records of all food items in stock both frozen and dry foods.
3. Requisition of items.
5. Keeping proper record of the number of courses carried out in the kitchen and sold.
The front office is simply known as the front of the house as well as the sole nuclear of the
hotel establishment. It is the first entrance of the hotel building where guest are received
and welcomed. It is made up of the receptionist, the front office manager and the portal.
A big counter
A table
Guest register
Ledgers book
Television set
Time book
Reservation chart
Room tariff
2. The guest registration, choice of room and payment of bill are made.
3 .Handling enquiries and providing information when needed, as well as handling incoming and
outgoing mails.
4. I also learnt that the full meaning of GUEST
G_ Greeting.
U _ Understand.
E_ Educate.
S_ Satisfy.
T_ Thank.
3.6 EXPERIENCE GAINED
I gained a whole lot of experience at Oakspring Hotel and Luxury Suites Lagos.
First and foremost, I learnt and understood the importance of guest satisfaction
in the hotel industry. The guest is the king and soul of the hospitality industry
and as such their satisfaction is paramount. More so, having worked in the food
and beverage department, I learnt that it is important to work as part of a team
which is having the team spirit. The importance is that team work cannot be
over emphasized in the hospitality industry because it is one of the attributes a
good food and beverage personnel must possess. I also learnt the correct
procedures of taking orders, serving the meal to the guest and ensuring the
guest is satisfied with the service rendered.
Additionally, in the room service outlet I learnt how to set up a box-tray for
services in the room and how to ensure the in-house guests are satisfied with
our services.
Worthy of mention also is the experience I grained in the house keeping section,
I learnt how to carefully and tactically work in a guest’s room and also how to
handle their clothing’s with care to avoid complaints.
In the house keeping department I went to rooms that guests have checked out
from then I washed the toilet and bathroom, cleaned the walls, windows and
doors. After that I put a clean bath towel, bathing soap and rug in the bathroom
then toilet roll and soap in the toilet. Then I removed the bed sheet and pillows
and laid the bed afresh with a new bed sheet and put a new pillow case, when I
finished that I swept and mopped the floor. Then I took the used bed sheet,
pillow case, towels and rugs to the laundry room. When I go to arrange the
rooms that the guests are still in there I worked with caution because of
security reasons. I made sure I left their belongings the way I met them.
In the laundry room, I sorted out clothes, I washed whites separately, I soaked
the ones with stains with hypo and detergent, then left them for some minutes
before washing. I made sure I did not combine colors with whites. Then when
they were dried, I ironed them, folded and kept them in the wardrobe.
In the accounting department, I swept and mopped the office every morning,
then I arranged the document on the working table, after that, I arranged the
invoice serially and collated all the sales and inputted them to the computer.
CHAPTER FOUR
CHALLENGE ENCOUNTERED ,CONCLUSIONS AND RECOMMENDATIONS
CHALLENGE ENCOUNTERED
While giving kudos for the pros benefitted during the course of this program, I
would also give some knocks as the programmed was without cons. The first
issue I had was that I usually closed late. I couldn’t close the time I was
expected to and there was nothing I could do about it.
The next was that there were no funds in the sense that the money I was getting
from transport fare was not even enough compared to what I spend every day
and this really affected me because I had to always rely on my parents for
money every day.
Also, I was used as if I was a staff, I resumed when other staffs resume and I
close even later than them. I did more work I was not even seen as a trainee but
a worker so due to fatigue I almost fell off the Staircase.
suggest that the stakeholders in charge of the scheme should liaise with
some companies in the field of study of the courses offered in school such
that students are sent to these companies for this program. This will help
placement.Workers should be treated more fairly and they should have access to the
right privileges
CONCLUSION
The student industrial work experience scheme was an educative and
interesting one; it gave avenues for learning in all ramifications for me in the
Organization. The program exposed me to the relevance of self reliability
The four month SIWES program helped in making me achieve great things and
has connected me with people of high substance, and lastly, the program is a
welcomed idea and I strongly support that it should remain in the
RECOMMENDATION
Industries should make sure well trained and experienced staffs are
employed
The industries should provide adequate facilities to make the program
enjoyable and worthwhile for students.
More so the industries should employ staffs that are ready and willing to
work as team.