+91 9674776981

shirsendu.shekhar@outlook.com
Shirsendu Shekhar
linkedin.com/in/shirsendu-shekhar-
Manager
937b5719a

Achievement-driven professional with hands-on experience in Telecom industry, targeting senior level assignments with an
organization of repute, preferably in Pune, Bangalore, Mumbai

PROFILE SUMMARY

 Certified Scrum Master with 8 years of experience in Networking across Telecom industry
 Possess broad competence in strategic management with skills in driving new initiatives, setting up network/ telecom
infrastructures and contributing in achievement of organizational objectives
 Assisted in increasing headcount from an initial 21 heads to an eventual 40 heads, bringing in an additional €436,000 in new
headcount revenue in Vodafone Services Pvt. Ltd.
 Led all aspects of provider network strategy including, access analysis, network operations and supported decision makers with
analysis related to reimbursement and unit cost management
 Rich experience of working on Incident Management, Change Management and Service Desk aspects of a Network Operations
Centre for multiple large Telecom Enterprises
 Successfully transitioned 4 NOC processes (Monitored L1 Support, Change Management Support and L2 Support) from on-shore
(Ireland) to India
 Developed and executed initiatives to simplify, standardize and optimize network operations methods and tools to reduce cycle
time and increase security, availability, service agility, and alignment of networks
 Knowledge of routing, switching protocols and cloud network services like MPLS and SD-WAN; understanding of concepts of
Cybersecurity and DDoS

EDUCATION SOFT SKILLS TECHNICAL SKILLS

2014 B.Tech. (Electronics and IPVPN- MPLS
Collaborator
Communication Engineering) from
D.A.V. Institute of Engineering & SDWAN
Communicator
Technology, Jharkhand with 7.8 Firewall -
CGPA Team Player Fortinet/Palo Alto
Leader Voice

CORE COMPETENCIES
Networking Operations Process Improvement Requirement Gathering
Escalation Management Resource Optimization Key Account Management
Strategic Planning & Leadership Client & Vendor Management Quality Management

ACHIEVEMENTS
 Awarded as a Star Performer, Top Performer and Top Talent for FY 2021-22 for playing an instrumental role in bringing additional
revenue worth €12,50,000 for scale up projects (SDWAN and IDS/IPS solutions) and successfully transitioned them into live
operations with little business impact to existing services provided to customers
 Appreciated within the company management for brought additional revenue, driving stakeholder and customer satisfaction, and
bringing in automated ways of working, by being rewarded as the Top Performer and Top Talent for the FY 2019-20 and 2020-21
 CAREER TIMELINE

Aug’14- Mar’16- Nov’19- Nov’21-

Feb’15 Feb’15- Nov’16 Apr’17- Sep’21-
Aug’21 Present
Nov’15 Nov’19 Nov’21

Senior Technical Associate, Customers Senior Executive, Assistant Manager Shift Lead/ Manager – NOC
Associate, Infogem WIPRO Business Relation Advisor, Vodafone India Subject Matter Escalation Manager, Team Lead,
Technology Solutions, Process Services, Tech Mahindra Services Pvt. Ltd. Expert, Vodafone Vodafone India Vodafone India
Durgapur, West Bengal Kolkata Business Services (VISPL) India Services Pvt. Services Pvt. Ltd. Services Pvt. Ltd.
Group, Pune Ltd. (VISPL) (VISPL) (VISPL)

WORK EXPERIENCE
Nov’21- Present, Manager- NOC Team Lead, Vodafone India Services Pvt. Ltd. (VISPL), Pune
Key Result Areas:
 Directing the provider network and contracting activities; leading all aspects of provider network strategy including access analysis,
network operations and supporting decision makers with analysis related to reimbursement and unit cost management
 Acting as the second level escalation contact on the customer escalation matrix, along with being the primary management
escalation contact for customer management
 Assisting in transitioning the process into automated ways of working through the introduction and set-up of tools like ServiceNow
and Cisco Prime
 Implementing quality standards for various operational areas, applying quality systems & procedures to facilitate a high-quality
experience, while adhering to the Service Level Agreement (SLA)
 Defining the strategies, information architecture and other technology directions for implementation and operations of client
services, product support, quality assurance and training
 Answerable for Stakeholder Management and Service Level Management through chairing/participating in Weekly, Monthly and
Quarterly Service, Contract and Performance review

PREVIOUS EXPERIENCE
 Sep’21- Nov’21, Shift Lead/ Escalation Manager, Vodafone India Services Pvt. Ltd. (VISPL), Pune
 Nov’19- Aug’21, Assistant Manager – Subject Matter Expert (SME), Pune
 Apr’17- Nov’19, Senior Executive, Vodafone India Services Pvt. Ltd. (VISPL), Pune
 Mar’16- Nov’16, Customers Relation Advisor, Tech Mahindra Business Services Group, Pune
 Feb’15- Nov’15, Associate, WIPRO Business Process Services, Kolkata
 Aug’14-Feb’15, Senior Technical Associate, Infogem Technology Solutions, Durgapur, West Bengal

CERIFICATIONS
 CCNP Trained and Certified in2021
 Certified ISO 19000, ISO 20000 and ISO 27001 Lead Auditor in 2021
 ITIL 4® Foundation Certified in 2021
 PMP® trained in 2021
 Lean Six Sigma Black Belt & Green Belt certified in 2021
 Certified Scrum Master® from Scrum Alliance in 2020
 Fortinet NSE3 Certified Network Security Associate, certified by Fortinet in 2020
 CCNA Trained/ Certified in 2019

PERSONAL DETAILS
Address A306, Goodwill Nirmiti, Dhanori-Lohegaon Road, Pune – 411047, Maharashtra
Date of Birth 20 February 1993
Languages Known English, Hindi, Marathi, Bengali, Dutch