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Reservation & Ticketing

Reservation Manual

User Guide
Welcome

Welcome to Reservation & Ticketing User Guide

7
Security level
Company Amadeus Pakistan
Department Customer Support & Training
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
1.0.0 August 2023
 Contents

Amadeus Selling Platform Connect ................................................................................ 10

How to sign in on new login page ................................................................................ 10
Encode or Decode............................................................................................................ 11
How to Decode or Encode City or Airport codes ......................................................... 11
How to Encode or Decode an Airline ........................................................................... 13
How to Encode or Decode a Country ........................................................................... 14
Online Help Pages ........................................................................................................... 15
Amadeus Information System ........................................................................................ 17
Amadeus Air .................................................................................................................... 18
Definitions and Details Regarding Booking Violations .................................................. 22
Churning: ...................................................................................................................... 22
POC (Point of Commencement) Violation: .................................................................. 22
O&D Violations: ............................................................................................................ 22
Amadeus Availability ...................................................................................................... 23
Direct Access ................................................................................................................ 25
Carrier-Preferred Display ............................................................................................. 26
Amadeus Dual City Pair Availability ............................................................................. 27
Scrolling Entry ....................................................................................................... 28
Amadeus Seven-day search ......................................................................................... 31
Time Table ....................................................................................................................... 32
Time Table Display Options ...................................................................................... 32
Passenger Name Record - PNR ....................................................................................... 33
Sell Segment .................................................................................................................... 34
Direct Sell (Long Entry) ............................................................................................. 34
Sell from Availability (Short Entry) ........................................................................... 35
Name Element ................................................................................................................. 37
For a Single Passenger Name: .................................................................................. 37
Multiple Passengers with the Same Surname / Family Name ................................. 38
Multiple Passengers with Different Surnames ......................................................... 39
Passenger with an Infant .......................................................................................... 40
Contact Field .................................................................................................................... 41
Ticket Arrangement......................................................................................................... 42
Received From ................................................................................................................. 43
End of Transaction........................................................................................................... 44
Ignoring Transaction: ...................................................................................................... 45
Cancellation of PNR Elements: ....................................................................................... 45
PNR Retrieval ................................................................................................................... 46
Steps to Create a PNR ..................................................................................................... 49
Other Service Information (OSI) ..................................................................................... 53
Special Service Request (SSR) ......................................................................................... 54
Special Service Request for FOID (Form of Identification)........................................... 54
Special Service Request for Passport (APIS)................................................................. 55
Secure Flight Passenger Data (S.F.P.D) ........................................................................ 57
Frequent Flyer ................................................................................................................. 58
Creating a Frequent Flyer SSR Element........................................................................ 58
Advance Seat Request ..................................................................................................... 59
PNR History...................................................................................................................... 60
History Options............................................................................................................. 61
Segment Re-Book (Should Be Commands)..................................................................... 62
Copy / Clone PNR ............................................................................................................ 63
Individual PNR Security in Amadeus .............................................................................. 64
Steps to Creating a PNR Security Element ................................................................... 64
Options for PNR Security .......................................................................................... 64
Splitting a PNR ................................................................................................................. 65
Amadeus Queues ............................................................................................................ 66
Amadeus Queue types: ............................................................................................ 67
Range Code ............................................................................................................... 68
Queue Count ............................................................................................................. 68
Queue Display options.............................................................................................. 68
Queue Options.......................................................................................................... 69
Queue Delay ............................................................................................................. 69
Queue Removing ...................................................................................................... 70
Queue Ignore ............................................................................................................ 70
Placement in Queue ................................................................................................. 70
Sending Queue Message .......................................................................................... 70
Amadeus Fares ................................................................................................................ 71
 Fare Quote Follow-Up Entries .................................................................................. 72
Itinerary Pricing Entries ............................................................................................ 72
AIS Pages for Fare Quote .......................................................................................... 73
Fare Quote Display - FQD ................................................................................................ 74
Fare Quote Display Explanation ............................................................................... 74
Fare Quote Display Options ...................................................................................... 79
Fare Quote Notes ............................................................................................................ 79
Fare Quote Routing ......................................................................................................... 79
Follow-Up Entries after Fare Quote Display ............................................................. 80
Currency Conversion Entries ........................................................................................... 80
Rate of Exchange ............................................................................................................. 80
Mileage ............................................................................................................................ 80
Amadeus Informative Pricing ......................................................................................... 81
Informative Pricing on Command Page ....................................................................... 82
Informative Pricing Mask on Command Page .............................................................. 88
Pricing Mask Explanation ............................................................................................. 90
Informative Pricing Options ......................................................................................... 91
Booking Reservation Designator .................................................................................. 91
Itinerary Pricing ............................................................................................................... 92
Price a PNR ...................................................................................................................... 93
Price for Single Passenger PNR .................................................................................... 93
Price Multi-Passengers PNR ......................................................................................... 94
Price a PNR without Creating Ticket Image (TST) ........................................................ 95
Itinerary Pricing Options ........................................................................................... 97
Amadeus Best Buy Pricing .............................................................................................. 98
Amadeus Best Buy Entries ........................................................................................ 98
Amadeus Central Ticketing System .............................................................................. 100
Bank Settlement Plans / Area Reporting Plans ............................................................ 101
Ticketing Agreement Table ........................................................................................... 102
Electronic Ticket ............................................................................................................ 103
Steps to Issue an Electronic Ticket ............................................................................. 104
Transitional Stored Ticket (TST) .................................................................................... 108
Display an Electronic Ticket Record (ETR) .................................................................... 110
E-Ticket Display options ............................................................................................. 110
 Status Indicators of Electronic Ticket Record ............................................................ 110
Voiding or canceling an Electronic Ticket Record ........................................................ 111
Revalidation Electronic Ticket ...................................................................................... 112
Steps for Revalidating an E-Ticket .............................................................................. 112
Reissue an Electronic Ticket .......................................................................................... 116
Steps to Reissue an Electronic Ticket ......................................................................... 117
Reissue of Unutilized Ticket .................................................................................... 117
Amadeus Automated Refunds ...................................................................................... 124
Steps to Process Automated Refunds ........................................................................ 125
Unused Electronic Ticket Refund............................................................................ 126
Cryptic Entries to update Refund record ............................................................ 131
Amadeus Reports .......................................................................................................... 132
Query Report .............................................................................................................. 133
Summary Report ........................................................................................................ 133
Daily Report ................................................................................................................ 133
Item Report ................................................................................................................ 133
Printing Report ........................................................................................................... 133
Transaction Report ..................................................................................................... 133
Amadeus Quick Reference ............................................................................................ 134
Decode / Encode ................................................................................................. 134
Conversion .......................................................................................................... 134
Help ..................................................................................................................... 134
Amadeus Information Pages ............................................................................... 134
Availability / Schedule /Timetable ...................................................................... 135
Follow-Up Entries for Availability /Schedule / Timetable................................... 135
Flight Information ............................................................................................... 136
Sell Air Segment .................................................................................................. 136
Name Field .......................................................................................................... 136
Contact Field ....................................................................................................... 136
Ticket Arrangement Field.................................................................................... 137
Received from Field ............................................................................................ 137
End Transaction .................................................................................................. 137
Retrieval PNR ...................................................................................................... 137
Minimum Connecting Time ................................................................................ 137
Frequent Flyer ..................................................................................................... 137
Advance Seat Request ........................................................................................ 138
Other Service Information – OSI ......................................................................... 138
Services Required – SSR ...................................................................................... 138
Cancellation ........................................................................................................ 138
Change Segment Data......................................................................................... 138
Retrieve History .................................................................................................. 138
Remarks .............................................................................................................. 139
Replicate PNR ...................................................................................................... 139
Split PNR Steps: ................................................................................................... 139
Claim PNR ............................................................................................................ 139
Printer / Printing ................................................................................................. 139
Past Date PNR ..................................................................................................... 140
Manual Ticket Number ....................................................................................... 140
Queues ................................................................................................................ 140
Bank Settlement Plan .......................................................................................... 140
Fare Quote Display.............................................................................................. 141
Follow-Up after Fare Quote Display ................................................................... 141
Currency Conversion ........................................................................................... 141
Rate of Exchange Display .................................................................................... 141
Informative Pricing.............................................................................................. 142
Itinerary Pricing ................................................................................................... 142
Insert /Update TST Information (Cryptic Entries) ............................................... 143
Printing Ticket ..................................................................................................... 144
Display Electronic Ticket Record ......................................................................... 144
Refund Record .................................................................................................... 144
Document Report Display ................................................................................... 145
Amadeus Selling Platform Connect

How to sign in on new login page

How to connect
To connect to Amadeus Selling Platform Connect from your computer:

1. Go to: https://sellingplatformconnect.amadeus.com

2. In the Sign In page, click the Language drop-down list at the bottom of the page to choose your
language.
3. Enter your User name, Duty code (optional), Office ID and Password.
4. If you are using a personal computer, select the Remember me check box.
5. Click Sign in.

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Encode or Decode
To encode or decode in Amadeus, you need to use different commands depending on what you want
to encode or decode, such as airlines, countries, cities, airports, equipment, etc.

How to Decode or Encode City or Airport codes

To display the name for a 3-character city or airport code, enter: DAC SFO

System Response:

Element Description
A: APT Airport.
B: BUS Bus or coach station.
C: CITY City.
G: GRD Ground transport.
H: HELI Heliport.
O: OFF-PT Off -line point, a town with an IATA code but without any sub-locations,
such as, an airport, bus station, heliport, ground transport or railway
station.
R: RAIL Railway station.
S: ASSOC A location with or without its own IATA code, but linked.
TOWN

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To display the code for a city or airport name, enter: DAN LYON

System response:

More entries:
Entry Description

DANLOND* Search cities or airports starting with LOND (partial name).

DANLONDON/GB Search codes for London in Great Britain (GB).

DANNEW/R Search for Railway stations called New.

DANAMSTERDAM/N Search for 10 nearest airports to Amsterdam.

DANGRASSE/S Search for associated airport to Grasse.

See HE DAN for more information.

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How to Encode or Decode an Airline
Amadeus uses codes to represent Airlines in the entries that are used in Amadeus and the displays
that are returned.

1. To display the 2-character code for an airline name, enter, for example: DNA QANTAS
Entry Description
DNA Encode or decode airline transaction code
QANTAS Airline name

System response: QF/QFA 081 QANTAS AIRWAYS

Element Description
QF/ 2-character airline code and a slash
QFA 3-letter airline name
081 3-digit ticket code
QANTAS AIRWAYS Airline name

If you do not enter the full name of an airline, a list of airlines with similar names and their codes
is displayed, for example: DNA THAI

DNATHAI
FD THAI AIRASIA
XJ THAI AIRASIA X COMPANY
TG THAI AIRWAYS INTERNATIONAL
SL THAI LION AIR
WE THAI SMILE AIRWAYS
VZ THAI VIETJET AIR

2. To display an airline name from its 2-letter code, enter, for example: DNA U2

System response: U2/EZY 888 EASYJET

3. To display an airline name from the airline ticket validation code, enter, for example: DNA 001

System response: AA/AAL 001 AMERICAN AIRLINES

See HE DNA for more information.

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How to Encode or Decode a Country
To encode a country, enter, for example: DC FRANCE
Entry Description
DC Decode country transaction code
FRANCE Country name

System response:

Number Entry Description

1 FR Country ISO code
2 FRANCE/EUROPE Country names and locations
CORSICA
3 TC2 Traffic area number
4 EUR Currency code
5 EURO Currency name
6 LOCAL/INTL PUBLISHED Local and International currency published
7 FRA FRANCE CITIZEN France citizen code
8 FXX FRANCE, METROPOLITAN CITIZEN France Metropolitan citizen code

To decode an ISO country code, enter, for example: DC CO

System response:

Note: The information displayed is the same as for encoding a country.

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Online Help Pages
Welcome to Amadeus Help! Our online help system provides a comprehensive description of all the
entries available in the Amadeus central system. It is constantly updated to ensure you have the
most current support for using the system effectively. You can access help information at any time,
even before signing in, by simply entering "HELP" or "HE".

We offer multiple ways to access help:

• Subject Index: Browse topics based on subject categories.
• Transaction Code: Retrieve help specific to a particular transaction code.
• Quick Path: Use predefined shortcuts to quickly access relevant help pages.

For example, to access the index for the "Fares" subject, enter "HE FARES".

The index lists all the pages within that subject and provides instructions on how to navigate to each
page. To go to the introduction page, enter "GP INT".

You can request help for any transaction code used in Amadeus by entering "HE" followed by the
transaction code, such as "HE FQD".

Additionally, quick path entries starting with "HE" can be found in the main help index, alphabetical
index, or within pages. For instance, "HE TICKETING", "HE TICKET", or "HE TIC" are quick paths for
ticketing-related help.

If you make an entry error, the system will display an error message. In such cases, you can access
online help for the incorrectly entered transaction code by entering "HE/".

If your error involves a multi-element entry, Amadeus will display the help page for the first
transaction code used in the entry. Typically, each help page begins with an example of the basic
entry for that application.

Each help page contains a table of contents that lists the sections and provides instructions on how
to display them. For example, to navigate to the section starting on line 106, enter "MS106".

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Entering "HE STEPS" will display the steps index.

HE STEPS
FOR INFORMATION ABOUT: ENTER: FOR INFORMATION ABOUT: ENTER:
---------------------- ------ ---------------------- ------
INTRODUCTION GP INT KEYWORDS OR QUICKPATHS GP QPS

AMADEUS INSURANCE: HOTEL:

SELL AMADEUS INSURANCE GP TRA SELL HOTEL GP HA1
INSURANCE PROPOSAL GP IIP

AVAILABILITY/AIR: PNR:
AVAILABILITY AND SELL GP AV1 BOOKING AN EXTRA SEAT GP XST
TICKETLESS ACCESS GP TL1 EXTRA SEAT FOR CBBG GP CBB
CREATE PNR GP PN1
CAR: CREATE GROUP PNR GP PN4
SELL CAR GP CA1 MODIFY PNR GP PN2
REQUEST SEAT RES. GP ST1
FARES: SPLIT PNR GP PN3
DISPLAY FARES GP FQ1
PRICE ITINERARY GP IT1 >MD

"Steps for..." provides a step-by-step approach to completing tasks. For each task, a straight forward
procedure lists the basic entries that can be used to accomplish that specific task.

Amadeus Online Help Options:

Help on Help HE HE
Help on a specific transaction HE NM
Help on a specific topic HEPNR NAME
Step-by-step instruction for common tasks HE STEPS
Help on the last transaction entered HE/
List of updates to online help HE UPDATES

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Amadeus Information System
Welcome to the Amadeus Information System (AIS)! AIS serves as a centralized reference
information hub accessible to all Amadeus users. It comprises both Amadeus-updated sections and
content provided by external sources.

You have the flexibility to view AIS pages at any time, even without signing into Amadeus. If you are
already working within the Amadeus system, you can conveniently access AIS and then seamlessly
return to your previous activity.

To navigate to specific pages within AIS, you can utilize quick paths, which are special short
commands. For example, to access the page dedicated to Qatar Airways, simply enter: "GG AIR QR".

If you wish to display the main index of AIS topics, enter: "GG AIS".

Amadeus Information System Display Options

Display AIS INDEX GG AIS
Airline in Amadeus: Access Level GG PCAL ACC
Airline in Amadeus: Function Levels GG PCAL FUN
List of carriers with origin country GG PCAL AIR
Amadeus functions supported by a specific airline GG PCA LH
List of airlines having their own AIS pages GG AIR AIS
Information provided by a specific airline GG AIR KL
Airline's city information GG AIR LH NYC
Information about Amadeus Cars GG CAR
Information on a specific car company GG CAR ZI
Information about Amadeus Hotels GG HTL
Information on a specific hotel chain GG HTL SI
Product announcements in Amadeus GG NEWS
Weather forecast for a specific city GG WEA JNB
Information on specific Airport GG APT CDG
Information on a specific country GG COU DE
Information from a specific Amadeus GG AMA PK
Information on Amadeus Input & Output codes GG CODE

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Amadeus Air
Amadeus Air offers airline schedule and availability information for flights that have available seats
for sale. The availability and schedule displays include flights from airlines that have a sales
agreement with Amadeus.

Amadeus Air gives you access to schedule information for over 700 airlines and allows you to make
reservations on over 400 airlines. Based on newer, more flexible technology than any other GDS,
Amadeus Air has been an industry leader since its inception.

Amadeus Air also offers the most powerful access and connectivity levels in the industry, with over
170 Direct Access airlines and over 200 Amadeus Access airlines. Combined, you have access to last
seat availability and can sell seats on over 350 airlines guaranteed!

Airlines can have the following access levels with Amadeus:

Access Indicator Description
Amadeus Access Update
o Real-time schedule information including flight irregularities is shown in
Amadeus principal displays.

o Seat counts are fully numeric: 9 stands for 9 or more seats available and
: any figure below 9 indicates the actual number of seats left.

o Sales will be limited to the sales quota per class of service indicated by
the participating airline.

o Booking action code: SS (seat sold).

Amadeus Access Sell
o Seats sold from any Amadeus display are immediately confirmed or
. rejected by the airline. So, booking confirmations are guaranteed.

o The airline’s own record locator is sent to Amadeus and included in the
PNR through the Record Return function.
Amadeus Full Access
o Amadeus Full Access is the combination of Amadeus Access Update and
Amadeus Access Sell.

/ o Amadeus always mirrors the exact status of the airline’s inventory

regarding availability and schedules.

o Bookings made are transmitted immediately to the airline and

simultaneously decreased from the airline’s own inventory.

o Seat confirmations are guaranteed.

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 Access Indicator Description
Direct Access
o Connects users to the airline’s own flight inventory on a secondary,
carrier-specific display.

o Gives immediate, up to date information on seat availability, flight

schedules as well as flight information and seat maps.
*
o Sales are reported to the target airline in a teletype message sent after
EOT.

o Seat sales made are guaranteed (no reject permitted).

Standard Access
o Flight schedules and availability are updated weekly via tape or teletype
message.

Blank o Sales reported to the target airline via teletype message after EOT.

o A booking is considered as accepted after 24 hours unless the airline

returns with an acceptance or a denial message within 24hours.

o Booking action code: SS (seat sold).

Availability
Availability in the context of Amadeus Air includes flights from any airline that has a sales agreement
with Amadeus. Amadeus Availability is a **feature** that allows you to display flights with at least
one seat available for sale or waitlist in any booking class, based on the transaction code and
parameters you use to request the display. You can use different options to customize your
availability display, such as airline code, connection point, time window, class of service, etc.

Schedule
Schedules in Amadeus refer to the display of all flights operated by airlines that submit their
schedule information to Amadeus. This comprehensive schedule display includes flights from airlines
that have a sales agreement with Amadeus. For these airlines, availability status codes by class of
service are also included in the schedule displays. Amadeus also allows users to access schedules of
airlines that do not have a sales agreement with Amadeus. However, it's important to note that
while you can view these flights, you cannot sell them through Amadeus. The ability to sell these
flights is restricted to airlines with sales agreements in place.

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Timetable
An Amadeus timetable is a display that shows flights operating during a specified one-week period. It
includes flights from all airlines that submit their schedule information to Amadeus. Additionally, the
timetable display allows users to view flights of airlines that do not have a sales agreement with
Amadeus. However, it's important to note that timetable displays do not show classes of service. The
focus of the timetable is to provide an overview of flight schedules rather than detailed information
about specific classes or fare options.

Neutral Display:
A neutral display (AN or SN) presents flights departing up to one hour before the specified departure
time. If no specific time is provided, the display includes flights departing up to one hour before the
current time (for the current date) or flights departing from 0000 (midnight) on the day of departure
(for a future date).

Departure Time Display:

A display by departure time (AD or SD) shows flights in the order of departure, starting with flights
departing up to one hour before the specified time. If no time is specified, the display begins with
flights departing up to one hour before the current time (for the current date) or flights departing
from 0000 (midnight) on the day of departure (for a future date).

Arrival Time Display:

A display by arrival time (AA or SA) shows flights in the order of arrival, starting with flights arriving
up to one hour before the specified time. If no time is specified, the display starts with flights arriving
up to one hour before the current time (for the current date) or flights arriving from 0000 (midnight)
on the day of arrival (for a future date).

Elapsed Travel Time Display:

A display by elapsed travel time (AE or SE) arranges flights based on the following calculation: the
actual elapsed flight time (including stopover and connecting time) plus the time between the
specified departure time and the actual departure time of the flight. For example, if you specify a
departure time of 1600, the display will show the flights in the order determined by this calculation.

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The order of flights described below applies to all types of availability and schedule display for
European Union regulations except USA.
1. Non-stop flights, by departure time (earliest to latest)
2. Direct flights, by elapsed flight time (shortest to longest)
3. Flights with an equipment change en-route and connections by elapsed flight time

Two and three segment connections, online connections, and interline connections are not sorted.
European Union regulations apply in most Amadeus market except the US Market.

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Definitions and Details Regarding Booking Violations

Churning:
Churning refers to the practice of repetitively canceling and rebooking the same trip. Travel agents
engage in churning for a few reasons, such as reserving seats for an extended period when they
shouldn't or adhering to specific time limits set by the airline's system. However, this practice is not
authorized. Airlines possess backend data that enables them to identify churning by analyzing booking
information. Engaging in churning is a violation of regulations and falls under the purview of the ADM
(Agent Debit Memo) policy if travel agents are found to be involved.

POC (Point of Commencement) Violation:

When booking a journey, it's essential to arrange flight bookings in the correct order based on the
travel date. In some cases, travel agents attempt to manipulate the order to secure seats that might
not genuinely be available. This breach is termed a POC violation. It's important to note that this
behavior contravenes regulations and falls within the scope of the ADM policy. Travel agents who are
discovered engaging in POC violations may face consequences as outlined by the policy.

O&D Violations:
Travel agents are responsible for booking flights between specific origins and destinations. However,
there are instances when travel agents attempt to manipulate bookings in a deceptive manner. This
involves not utilizing the actual available flights that can effectively transport passengers to their
intended destination. This infraction is referred to as an O&D violation. Properly booking the entire
journey, from the starting point to the final destination, is crucial. Failure to adhere to this guideline
can result in booking cancellations and subject the issued tickets to an ADM, in accordance with airline
policies.

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Amadeus Availability
An Amadeus availability display provides information on all flights that have at least one seat
available for sale or on the waitlist. It includes flights from airlines that have a sales agreement with
Amadeus. The availability display is determined based on the transaction code and parameters used
when requesting the display. By specifying the desired criteria, such as date, origin, destination, and
other relevant parameters, users can retrieve a comprehensive view of flight options that meet their
specified criteria and are available for booking or wait listing.

The Transaction code for a neutral availability is (AN) or neutral schedule is (SN).
To request A different type of display, replace AN or SN with any of the following:
For One-way routing AN 11JUL KHIDXB
For Specific Time AN 11JUL KHIDXB 0900
For Specific Carrier AN 11JUL KHIDXB / A FZ
For Specific Class AN 11JUL KHIDXB / C V
For Specific Cabin AN 11JUL DOHDXB / K Y
For Specific Transit point (Via) AN 11JUL KHINYC / X LON
Combination AN11JUL KHINYC 0900/ X AUH / A GF / C L
Combination of Airlines AN 15OCT KHIRUH/APK, XY, SV
For One World Alliance AN*O 11JUL KHINYC
For Star Alliance AN*A 11JUL KHINYC
For Sky Team Alliance AN*S 11JUL KHINYC

Scrolling entries are used to request additional displays within the same period of availability or
schedule display.
Moves to A Subsequent Screen MD or MB
Moves to A Preceding Screen MU or MT
Move Down MD
Move Bottom MB
Move Up MU
Move Top MT
Moves Next Day MN
Moves Previous Day MY
Redisplay Last Availability cleared Screen MPAN

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Modifications to a current display can be made by entering the transaction code for change
AC (Availability Change) or SC (Schedule Change) combined with the new information for the area to
be modified. Multiple changes can be combined in a single transaction, if they are entered in the
following sequence:
Date Period AC 15SEP
Only Origin City AC MUC
Only Destination City AC //MIL
City Pair AC MUCMIL
Specific Carrier AC /AEK
After 2 Days AC 2
Before 3 Days AC -3

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Direct Access
With direct access, you gain immediate entry to the reservation systems of major airlines. Utilizing
standard Amadeus entries, you can access real-time information about seat availability through a
direct link between Amadeus and the airline's reservation system. This direct connection allows you
to view the last available seat on a flight without the risk of the airline rejecting the booking after the
transaction ends. Even flights marked as "on request" or waitlisted on other Amadeus displays can
be sold through this method. In a direct access display, you have the ability to see up to a maximum
of 26 classes of service.

All Amadeus users have the privilege of directly accessing the inventory systems of airlines that
maintain a direct access agreement with Amadeus. However, it's important to note that the link
between Amadeus and the airline inventory system is available for a limited duration of 3 minutes.

To take advantage of direct access, when you know that the airline has such an agreement with
Amadeus, simply enter the number "1" followed by the two-characters airline code.

Please note that the Availability-by-departure time (AD) transaction code should be used
exclusively. For example: 1WYAD23SEPKHIMCT

For instance, to display Amadeus availability and apply changes for a specific line number of the
required airline (e.g., TK709 on line number 2 of the Amadeus Display Screen), you should enter:
"ACL2".

Direct Access Availability Starts with Line 21

See HE DIR XX (XX = Airline Code) for more information.

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Carrier-Preferred Display
With the Carrier-Preferred Display feature, you have the option to request an availability, schedule,
or timetable display that is tailored to the preferences of a specific airline. This functionality is
available for any airline that has a Carrier-Preferred Display agreement with Amadeus.

The Carrier-Preferred Display shows flights that the airline itself has chosen to display for the route
specified in your entry. This includes the airline's own flights as well as flights operated by partner
airlines. Additionally, the display may include flight connections or routings that are not typically
shown on a neutral availability display due to long flying times or excessive mileage.

This type of availability display proves particularly useful when a customer wishes to travel
exclusively on a particular airline or on other airlines or flights that are selected by the target airline.

When requesting Carrier-Preferred Availability, you can use any of the available display options to
suit your specific requirements.

To request a carrier-preferred availability, For example: ANEK15SEPKHIDXB

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Amadeus Dual City Pair Availability
In Amadeus, the Dual City Pair Availability feature allows users to check the availability of flights
between two cities for both the outbound and inbound journeys simultaneously. This feature is
especially useful when planning round-trip or return flights or onward flights as it provides a
comprehensive view of available options for both legs of the journey in a single search. By using this
functionality, travelers and travel agents can quickly find suitable flight combinations for their travel
itineraries.

To request Round-trip Availability, include an asterisk (*) followed by the Return Date at the end of
your entry. If the return is on the same day, there's no need to mention the date and return route
explicitly; the system will automatically display return flights departing one hour before 1800 on the
same day. For example: AN 16OCT KHIISB *

System Response

Outbound flights from KHI to ISB availability starts from line 1 in the display, while inbound flights
from ISB to KHI start from line 11.

27
For example, to request a display of available flights for the route JED (Jeddah) to RUH (Riyadh) after
08:00 hrs and RUH (Riyadh) to MED (Madinah) on the same day after 18:00 hrs., use the following
entry: AN 15OCT JEDRUH 0800 * RUHMED 1800

Outbound flights from JED (Jeddah) to RUH (Riyadh) availability starts from line 1 in the display,
while inbound or onward flights from RUH (Riyadh) to MED (Madinah) start from line 11.

Scrolling Entry
To move to a display for the next day for both Outbound (First Screen) and Inbound or Onward
(Second Screen), enter: MN

28
For Example, to request a display of available flights for the route KHI (Karachi) to JED (Jeddah) on
Saudi Arabian Airlines (SV) for October 15, and RUH (Riyadh) to KHI (Karachi) Saudi Arabian Airlines
(SV) for October 19, use the following entry: AN 15OCT KHIJED/ASV * 20OCT RUHKHI/ASV

To view the top half of the display for Outbound (First Screen) from Karachi (KHI) to Jeddah (JED) on
Saudi Arabian Airlines (SV) for October 16 and keep the inbound flights the same, enter: MNF

29
To view the bottom half of display only for Inbound (Second Screen) from Riyadh (RUH) to Karachi
(KHI) on Saudi Arabian Airlines (SV) for October 21, and keep the Outbound flights the same,
enter: MNS.

• To view the flights for the previous day for both Outbound (First Screen) and Inbound or
Onward (Second Screen), enter: MY
• To view the top half of the display for Outbound (First Screen), enter: MYF
• To view the bottom half of the display for Inbound (Second Screen), enter: MYS

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Amadeus Seven-day search
Amadeus Seven-day search is a feature that allows you to search for flights within a 7-day range from
the date you specify in the availability entry. This is useful when searching for flights during peak
travel times or with limited frequency.

To search for flight availability from Doha (DOH) to Manila (MNL) on Qatar Airways (QR) for
December 18, use the following entry: AN 26DEC DOHMNL / A QR / C T

System Response

To request a 7-day search display, enter a slash (/) after the availability or schedule transaction code.
For example: AN / 26DEC DOHMNL / A QR / C T

The first available flight on January 02 for the required airline and class of service

31
Time Table
An Amadeus Timetable is a display of flights operating during a specified one-week period. The
display contains flights of all airlines that submit schedule information and have a sales agreement
with Amadeus.

Timetable displays can be requested using the following transaction codes:

By Arrival Time Order TA
By Departure Time Order TD
By Elapsed Time Order TE
By Neutral Order TN

Time Table Display Options

Weekly timetable TN DOHLON
Weekly timetable from specific date TN 01SEPDOHLON
Weekly timetable for specific carrier TN DOHLON/AQR

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Passenger Name Record - PNR
A Passenger Name Record (PNR) contains comprehensive details of a passenger's reservation and
other relevant information related to their trip. Each PNR is composed of various information items
known as elements. While a PNR can accommodate up to 999 elements, it is mandatory for it to
include the following five elements:
Itinerary Element (SS) This represents the booking for a flight or any other service.
Name Element (NM) This contains the passenger's name
Contact Element (AP) It includes a telephone number or contact information for the
person who made the booking.
Ticketing Element (TK) This element indicates the arrangements made for issuing a ticket
for the booking.
Received from Element (RF) This specifies the name of the person who made the booking.

Once you have entered these five mandatory elements, you can conclude the process by using an
end transaction entry (ET/ER) to file the record in the Amadeus central system. When the PNR is filed
in the system, it is assigned a unique six-character code known as a record locator. This record
locator can be used later to retrieve the specific PNR.

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Sell Segment
An itinerary element within a Passenger Name Record (PNR) can encompass various travel
components, such as flights, hotels, cars, or ground transportation. Each individual component is
referred to as a segment. In a PNR, you can include up to 99 itinerary elements, and they are numbered
consecutively following the passenger's name.

There are two ways to initiate a sell entry for a segment:

• Direct sell (Long entry)

• Sell from availability (Short entry)

Direct Sell (Long Entry)

When you have all the necessary details for a specific flight and wish to book a seat, you can use a
long sell entry, also known as a direct sell entry. This type of sell entry does not rely on availability or
schedule information.

Entry Examples: SSQR611B15SEPKHIDOH4 or SSQR611B15SEPKHIDOHNN4

Explanation:
SS Segment Sell Transaction Code
QR611 Airline Code and Flight Number
B Class of Service
15SEP Departure Date
KHIDOH Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested

System Response

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Sell from Availability (Short Entry)
If you already have availability or schedule display on your screen, you can make a short Sell segment
entry directly from that display.

The availability display below illustrates the short sell Entry:

To sell one B class seat for QR611, Enter: SS4B3

Where
SS Segment Sell Transaction Code
4 Number of Seats
B Class of Service
3 Availability or Schedule Line Number

System Response

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Here are some examples of entries you can make when you want to book connecting flight in a
different class of service:

For Example:

1- Book 3 seats in M class on the first segment and K class on the second segment, both segments on
line 2 of availability display, Enter: SS3MK2

For Example:

2- Book 3 seats in M class on the first segment, L class on the second segment and B class for third
segment, all segments on line 1 of an availability Display, Enter: SS3MLB1

36
Name Element
The Name Entry is utilized for the following purposes:
• Inserting names for individual passengers into a PNR during its creation.
• Adding individual name elements for a group of passengers.

Having at least one name element is mandatory for both the creation of a PNR and concluding the
transaction on a retrieved PNR.

For a Single Passenger Name:

To enter a name element for a single passenger, use the transaction code NM1, followed by the
passenger's Surname, a Slash, and the Given name. It is also possible to include a title, preceded by a
space.

For Example: NM1KHAN/SHER MR

Please note that the surname should contain a minimum of two characters and can have up to 59
characters. Passenger type codes are used for fare pricing and creating SSR elements that specify
certain passengers' status.

Usually, only one type code can be entered per passenger, except for infant and id codes, which can
be combined with other type codes. The passenger type code should be placed between parentheses
immediately after the first name or title.

Here's an example entry: NM1SYED/FAHIM(YTH)

In this case, the passenger type code "YTH" indicates that the passenger is a youth.

37
For child passengers between the ages of 2 and 11, the type code "CHD" must be used. When
entering "CHD," the system generates an SSR element to inform the airline that the passenger is a
child and should be treated accordingly.

Example Entry: NM1MUHAMMAD/YASIN MSTR(CHD /01JAN20)

Multiple Passengers with the Same Surname / Family Name

When several passengers with the same surname/family name are traveling together, you only need
to enter the surname/family name once. This is particularly useful for family parties and similar
scenarios.

To enter the names for multiple passengers with the same surname/family name, use the
transaction code NM, followed by the Number of passengers sharing the Surname/Family name,
and then a Slash separating the Given name and Title of each passenger. Each passenger's details
are separated by a Slash.

Example Entry: NM3KHAN/SHER MR/ZARINA MRS/NOOR MISS

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Multiple Passengers with Different Surnames
When there are multiple surnames with individual passenger names for each, you can enter them in
a single entry. The transaction code NM is only required at the beginning of the entry for the first
passenger. Then, for each new passenger, simply include a slash to separate the given name and
title. For each passenger, the format is as follows:
• Transaction code NM (required only at the beginning of the entry for the first passenger)
• Surname
• Given name
• Title (if applicable)

For example, the entry for multiple passengers with different surnames will look like this:
NM1SYED/ALI MR 1KHAN/SHER MR

System Response

You can enter multiple surnames using a semicolon at the end of every title.
NM1SYED/ALI MR; NM1KHAN/SHER MR

System Response

39
Passenger with an Infant
For infants traveling with an adult passenger, there is a special passenger type code (INF). This type
code is exceptional as it is entered with the accompanying adult passenger.

If the infant shares the same surname as the adult:

Entry: NM 1KHAN/ZARINA MRS (INF/ NASREEN/16JUN23)

System Response

If the infant has a different surname from the adult:

Entry: NM 1KHAN/ZARINA MRS (INF KHATTAK/NASREEN/16JUN23)

System Response

Name Field Options:

Single Passenger NM1SYED/ALI MR
Multiple Passengers with the NM2SYED/ALI MR/ZAINAB MRS
same surname
Multiple Passengers with NM1SYED/ALIMR; NM1KHATTAK/NOOR MRS
different surnames
Child Passenger NM1MUHAMMAD/YASIN MSTR(CHD/01JAN20)
Infant with the same surname as NM1KHAN/ZARINA MRS (INF/ NASREEN/16JUN23)
the Adult
Infant with a different surname NM1KHAN/ZARINA MRS(INF KHATTAK/NASREEN/16JUN23)
from the Adult

40
Contact Field
When creating a Passenger Name Record (PNR) or retrieving an existing one, it is essential to include
a contact element to indicate where passengers can be reached. Each passenger within the PNR
must be covered by a contact element. A PNR can accommodate a maximum of 127 contact
elements, and each contact element is constructed using the transaction code AP, followed by 1-90
characters of free-flow text.

For instance, to enter a home contact, you would use the following format: APH- KHI 4588777

Explanation:
APH- Contact Transaction Code for Home
KHI City code of the Telephone Number
4588777 Telephone Number

Examples of contact elements:

• Mobile Contact: APM- KHI 55555555
• Business Contact: APB- KHI 44444444

In addition to telephone contact elements, you can also enter e-mail contact elements using the
following format:

• For e-mail: APE- abc@abc.com

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Ticket Arrangement
A Ticketing Arrangement element, also known as a TK element, must be included in the PNR to
indicate the status of ticket issuance for all passengers in the reservation. Before the system accepts
the end of the transaction, the ticket arrangement element must be present in both newly created
and retrieved PNRs. The maximum number of active ticketing arrangement elements allowed for
each PNR is 127.

Each airline has its own time limit process, which involves updating the PNR with OSI (Other
Service Information) Element, OP (Option) Element, or SSR (Special Service Request) element,
along with the required time limit to keep the PNR active. However, it's important to note that this
ticketing arrangement may sometimes conflict with the chosen time limit or TST (Transitional
stored ticket record) Expiry, depending on the market setup or the last date of ticketing.

The basic entry for the ticket arrangement is as follows: TKOK

TK Transaction code for ticket arrangement
OK Tickets have been issued (no queue placement) or will take care time limit

Additionally, you may use the following codes for specific ticket arrangements:
• TL: Ticket time limit is used to request ticket issuance on a specific date and time, either in your
office or another location. This results in automatic queue placement to queue 8, Category C1.

Entry: TKTL19JUL/1200

• XL: This identifier enables the itinerary to be automatically cancelled when the date entered in
the TK Element is reached. The system will automatically cancel the Itinerary (XI) and end the
transaction (ET). The cancellation takes place at the local date and time.

Entry: TKXL19JUL/1200

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Received From
The Received From (RF) element serves to indicate who has given you instructions to create or
update a reservation. Including the RF element is mandatory. Once you have created or modified a
PNR, you cannot file it unless there is a present RF element. During the current session, the RF
element is visible in the PNR, and when the PNR is filed at the end of the transaction, it is recorded in
the PNR history.

The basic entry for the Received From field consists of the transaction code RF, followed by the
name of the responsible person. You have the flexibility to enter the name in any format. The RF
element can contain a maximum of 69 characters, including spaces.

Basic Entry for Received From: RF MR ALI

Explanation:
RF Received from transaction code
MR ALI Free-flow text representing the name of the person responsible for
the reservation

System Response

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End of Transaction
Once you have entered the five mandatory elements to create a PNR, it is essential to end the
transaction and file the record in the system. To do this, simply enter: ET

System Response: "END OF TRANSACTION COMPLETE - (6-Character Record Locator)"

To end the transaction and redisplay the PNR on your screen, you can use the entry: ER

With a single entry, you can not only end the transaction but also change advice codes in the PNR.
This entry allows you to modify advice codes in the Air, Hotel, Car, and auxiliary segments, as well as
SSR elements.

Elements containing the codes NO, UN, and UC are transferred to the history section of the PNR.
Additionally, associated elements like the FA or FB element are either updated or removed from the
PNR, effectively closing it. Entry: ET K

Elements containing the codes NO, UN, and UC are transferred to the history section of the PNR.
Additionally, associated elements, such as the FA or FB element, are updated or removed from the
PNR. After performing this action, you can re-display the PNR on your screen using the entry: ER K

Note:
It is crucial to cancel all "HX" segments from the Amadeus PNR for Non-Amadeus Airlines.
Failure to remove "HX" segments may result in the airline raising ADMs (Agent Debit Memos) to the
travel agency.

44
Ignoring Transaction:
The "ignore" entry allows you to disregard all entries made during the current PNR session.
When you create a new PNR, using the ignore entry will remove any record of the PNR from the
system. However, any entries currently displayed on the screen will remain until the screen is
cleared. The basic entry for this function is: IG

System Response:
-IGNORED- For a newly created PNR
-IGNORED-ABC123 for a retrieved PNR

To Restore Original PNR:

If you want to ignore current updates to an existing PNR and redisplay the PNR on your screen in its
original form without any modifications, you can use the "IR" entry.

Cancellation of PNR Elements:

PNR elements are categorized into three groups:
• Name Elements
• Flight Segments
• Other

To move single or multiple active elements from the face of a PNR to PNR history and send a
cancellation message to the vendor (e.g., Airline, Car, Hotel, etc.), you can use the "cancel" entry
with the code "XE"

Examples:
• To cancel the element on line 2, enter: XE 2
• To cancel the elements on line 2, and 3, enter: XE 2-3
• To cancel the elements on line 2, and 4, enter: XE 2,4
• To cancel all active itinerary elements of the PNR, use: XI
• To cancel a seat request element on line 6, enter: SX 6

45
PNR Retrieval
The PNR retrieval transaction serves the purpose of accessing and displaying an active PNR
(Passenger Name Record) or redisplaying a PNR during the current session.

A travel agency can retrieve the following types of PNRS:

• All PNRS for which the agency itself has responsibility, or another office within the same chain, as
defined by security.
• PNRS created by other offices within the same chain.

Retrieval by Record Locator

Agents can retrieve PNRS for which they have responsibility or have an EOS (Extended Option
Specification) agreement in place by using the following entry: RT W4RQL4

Explanation:
RT Transaction Code
W4RQL4 Record Locator

Retrieval by Surname:
Limited to the office responsible for the PNR. An exact search requires entering the full name.

For Example: RT/KHAN/S

Explanation:
RT Transaction Code
/ Slash
KHAN Family Name /Surname
/ Slash
S Initial or Partial Given Name

Retrieval by Alphabet
To retrieve PNRS with a partial name or a specific alphabet, enter: RT/S

Explanation:
RT Transaction Code
/ Slash
S Initial or Partial Given Name

46
Retrieval from Name List Display
To display a PNR from a list previously retrieved through another retrieval entry, use: RT 2 (where 2
is the Reference Number)

To redisplay the list before or after modifying the displayed PNR, enter: RT 0

Retrieving a PNR by Flight Number and Name

To Display a PNR by Flight Number and Name, Enter: RTQR611/23DEC-KHAN
RT Transaction Code
/ Slash
QR611 Flight Number
/ Slash
23DEC Date of Travel
- Dash
KHAN Family Name / Surname

Retrieve Specified Element in PNR

RTA Air Segment RTH Hotel Segment
RTC Car Segment RTX Hotel & Car
RTI Itinerary RTG OSI & SSR
RTN Name RTR Remarks
RTB Itinerary Remarks RTJ Contact
RTK Ticketing RTF Fare Element
RTP Passenger Info RTO Option
RTW Group Itinerary RTRRX Corporate Remarks
RTN, F, K, I Several Options RTTN Active Ticket Number

47
Retrieving a PNR based on Flight Number
To retrieve Passenger Name Records (PNRs) for a specific flight and date, only the PNRs that you are
permitted to access individually will be shown in the list. To view all PNRs for a particular flight on a
specific date, enter the date after the flight number. For instance: LP/QR611/15OCT/KHIDOH

Explanation:
LP Transaction Code
/ Slash
QR611 Airline code and flight number
/ Slash
15OCT Date of the flight
/ Slash
KHIDOH Origin and Destination Airport codes

Retrieving a PNR from the Flight Search Display List

You can obtain a specific PNR from the search results displayed by using the transaction code LP
followed by the line number assigned to the desired PNR in the display. For example: LP 002

To redisplay the flight search results, enter: LP 0

Other Commands for specific actions include:

Display the list of passengers for the flight on December 15th: LP/QR611/15DEC-D
Specific boarding and off points for the flight on December 15th: LP/QR001/15DEC/DOHLHR
View passengers with surnames starting with the letter "M.": LP/N(M)
Move to the previous list of multiple PNRs: MPLM

48
Steps to Create a PNR
Below are the steps to create a Passenger Name Record (PNR):

1. Display the Availability/Schedule

To view the flight availability or schedule, enter either of the following commands:
AN15OCTKHIDOH or SN15OCTKHIDOH

System Response

2. Selling the Air Segment/Segments

To sell the air segment/segments based on the availability display, follow this example:
Sell 3 seats on flight 'QR611' (Line Number 2 of the availability display) in 'N' class. Enter the
following entry: SS3N2

System Response

3. Enter Passenger Name/Names

• Single Adult Passenger: NM1SYED/ALI MR
• Single Adult passenger with Infant: NM1KHAN/ZARINA MRS(INF/NASREEN/16JUN23)
• Single Child Passenger: NM1SYED/YASEEN MSTR(CHD/01JAN20)

49
System Response

4. Enter the Contact Details

Telephone contact of passenger: APH- KHI 44438888
Travel Agency Contact: AP (Press ENTER key)
E-mail contact: APE-abc@abc.com

System Response

50
5. Enter the Ticket Arrangement Option
TKOK Ticket arrangement, No Time Limit
TK TL10OCT/1200 Ticket arrangement, with Time Limit
TK XL10OCT/1200 Auto Cancellation Time Limit

System Response

6. Enter the Received from Element

Received from (contact person’s name): RF MR SYED

System response

51
7. End Transaction to Save the PNR
ET End Transaction to save changes and Ignore PNR
ER End Transaction to save changes and redisplay PNR

System response

52
Other Service Information (OSI)
An OSI (Other Service Information) element includes specific details about a passenger or passengers
in the PNR, which are transmitted to the airlines listed in the itinerary. an OSI element does not
require confirmation from the airline.

The mandatory components in an OSI entry are the transaction code OS and the two-letter code of
the airline to which the information will be sent. If the OSI element applies to all airlines in the
itinerary, enter YY as a common code.

The entry is limited to a maximum of 68 characters, and a PNR can contain up to 127 OSI elements.

Basic Entry: OS EK LCCT 00923565666 REF ZIAD

53
Special Service Request (SSR)
An SSR (Special Service Request) is a specific request made to an airline for providing particular
facilities to a passenger or passengers. To initiate a special service request, you use an SR entry,
which generates an SSR element in the PNR and sends a request message to the relevant airline(s).

A PNR can accommodate a maximum of 127 active SSR elements.

To create SSR elements for all flight segments in an Amadeus PNR, you should enter SR followed by a
four-character service code. For instance, if you want to request a vegetarian meal, enter: SR VGML

For IATA-Meal Codes, enter the appropriate code in the format: HE MEAL CODE

Special Service Request for FOID (Form of Identification)

To create an SSR for a FOID, such as a passport number, use the following format:
Enter SR FOID QR HK1-PP1234567/P1

System response

54
Special Service Request for Passport (APIS)
To create an SSR for passport / identity Card information (APIS):
SR DOCS QR HK1-P-PAK-1234567-PAK-15JAN69-M-10JUN25-SYED-ALI-H/P2

SR Transaction Code
DOCS SSR code for travel document
QR Airline two letters code
HK1 Action Code
- Dash
P Passenger Passport (Travel Document Type)
- Dash
PAK Document Issuing Country/State three letters code
- Dash
1234567 Travel Document Number
- Dash
15JAN69 Date of Birth
- Dash
M Gender Indicator here is Male
- Dash
10JUN25 Travel Document expiry date
- Dash
SYED Travel Document Surname
- Dash
ALI Travel Document Given Name
- Dash
H Travel document Holder Indicator
/ Slash
P2 Passenger Association

55
System Response

56
Secure Flight Passenger Data (S.F.P.D)
As part of the Secure Flight Program, airlines are required to submit mandatory passenger data to
the TSA (Transportation Security Administration), a department of the US Department of Homeland
Security. Therefore, starting from 1st October 2010, all travel agents are obligated to provide the
SFPD (Secure Flight Passenger Data) for any flights to the US in the PNR (Passenger Name Record).

Travel agents must input the Secure Flight Passenger Data using the SRDOCS entry, which must
include the Passenger's Name (as per Passport), Date of Birth, and Gender at least 72 hours prior to
the flight. The format/entry for this data is as follows: SRDOCSQR HK1-----15JAN69-M--SYED-ALI/P2
SR Transaction code (Mandatory)
DOCS SSR code for APIS primary travel document (Mandatory)
QR Airline code where message to be sent (Mandatory)
HK Action code (HK only) (Mandatory)
1 Number of services requested (Mandatory)
----- 5 Dashes
15JAN69 Date of birth in DDMMMYY-format (Mandatory)
- Dash
M Gender Indicator (Mandatory): M for Male, F for Female, MI for Male
Infant, FI for Female Infant
-- 2 Dashes
SYED Travel document surname (Mandatory)
- Dash
ALI Travel Document First Given Name (Mandatory)
/ Slash
P2 Passenger Association (For a Multi-Passenger PNR), Here Passenger 2

System Response

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Frequent Flyer
Many airlines provide frequent flyer programs to reward passengers who frequently travel with
them. These programs vary from airline to airline, offering special benefits to their loyal customers.
Each frequent flyer is assigned a unique identification number associated with their account. In
Amadeus, airlines maintain a database containing frequent flyer records, which includes the
following information:

• Passenger Family Name and Given Name or Initial

• Frequent Flyer Identification Number
• Frequent Flyer Priority Number

To view the table of airlines with agreements for frequent flyer programs, enter: VFFD

For frequent flyer passengers, you can perform the following transactions:
To display the name of a passenger as stored in the frequent flyer database of an airline, enter: FFD

• To create a name element and enter a frequent flyer SSR (Special Service Request) FQTV
(Frequent Traveler/Voyager) element for mileage accrual, enter: FFA
• If the name element for the frequent flyer has already been entered in the PNR and you only
want to add the SSRFQTV element for mileage accrual, enter: FFN

Creating a Frequent Flyer SSR Element

FFN (Airline Code) – (Frequent Flyer Account Number)

This entry creates an SSR FQTV for an existing name element in the PNR. If there is more than one
name element in the PNR, passenger association is mandatory in the entry.

For example: FFN QR-123456789/P2

Explanation:
FFN Transaction Code
QR Airline code
- Dash
123456789 Frequent flyer number
/ Slash
P2 Passenger associaation

For manual entry, use: SR FQTV QR-QR123456789/P2

58
Advance Seat Request
An advance seating request allows passengers to reserve specific seats at the time of booking with
the airline. Such requests can only be made for flight segments with one of the following status
codes: HK, RR, KK, TK, LK, SS. Each Passenger Name Record (PNR) can include a maximum of 127
seating SSR elements.

Basic Seat Request – Non-Smoking

To make a basic request for a non-smoking seat, enter: ST

Basic Seat Request – Smoking

To make a basic request for a smoking seat, enter: ST /S

You can specify a preferred area of the aircraft by adding one or more of the following area codes:
• W: Window
• A: Aisle
• B: Bulkhead

Examples:
To request a smoking window seat, enter: ST /S/W
To request a specific seat number, enter: ST /R/12A

Seat Map Display

The display seat map entry provides the layout of the aircraft cabin for a specific flight and class,
which facilitates advance seating requests.

Entry: SM QR001/ F/15OCT DOHLHR

Seat Map Display from PNR Flight Segment

To view the seat map for segment 8, enter: SM8

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PNR History
In the Amadeus central system, every created Passenger Name Record (PNR) is accompanied by
associated historical information. This historical data serves as a record of the PNR's creation and any
subsequent additions, modifications, cancellations, or deletions made to it. The system updates the
PNR history at the end of each transaction entry.

To display the entire history of the current PNR, without queue history, enter : RH

The PNR header line is displayed at the top of the history. Following that, each activity within the
PNR is listed as a numbered element. The assigned number for each element indicates the sequence
of when the activity took place. For instance, activities related to the initial creation of a PNR are
numbered as 000, while activities from the first retrieval of the PNR are numbered 001, from the
second retrieval 002, and so forth. Each retrieval and set of modifications are referred to as a step.

When an element is modified, cancelled or deleted, it appears in history with two numbers .

60
The first number (000) indicates the stage at which the item was originally entered in the PNR. The
second number (0006) indicates when the modification, cancellation or deletion was made.

History Options
You can choose to display a partial PNR History
RHA Air Segments RHH Hotel Segments
RHC Car Segments RHX Except Air Segments
RHF Fare element RHR Remarks element
RHJ Contact element RHK Ticketing element
RHP Passenger Info RHO Options
RHS4 For specific segment of PNR RHN Name Elements
RHG General Facts (SR, SK, OS) RHQ Queue
RHI Itinerary Segments RLH Record Locator
RTTN/H Ticket Numbers (Active &
Historical)

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Segment Re-Book (Should Be Commands)
The segment re-book commands, also identified as "Should Be" commands due to the command
identifier SB, allow you to modify existing segments in a PNR to make changes to the following:
• Class of service in one or more segments
• Date in one or more segments
• A combination of both class and date

Please note that changes cannot be made to open segments, information segments, non-
participating airline segments, passive segments, and group PNRs. The SB command cancels the
existing segments and re-books them using the new information. All elements associated with the
segment(s) being re-booked are automatically canceled by the system. If the system is unable to
confirm the new flight, it will display an availability screen for the requested date.

Below are some examples of the Segment Re-Book commands:

SBY Re-book the entire itinerary in Y class
SBC2 Re-book PNR element 2 only in C class
SBC2,5 Re-book PNR elements 2 and 5 in C class
SBY3-6 Re-book PNR Elements 3 through 6 in Y class
SBY2/C4/M5 Re-book element 2 in Y, element 4 in C, and element 5 in M class
SB19JUN Re-book the entire itinerary for the specified date
SB18AUG4 Re-book element 4 for the specified date
SB14MAY2,4 Re-book elements 2 & 4 for the specified date
SB18APR3-5 Re-book elements 3 to 5 for the specified date
SB23AUG2/24AUG3 Re-book element 2 for one specified date and element 3 for a
different specified date.
SBY10JUN Re-book the entire itinerary for the specified class and date
SBF19DEC4 Re-book element 4 for the specified date and class

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Copy / Clone PNR
With the copy PNR entry, you can copy data from a retrieved PNR in order to create a new PNR. The
actual elements that are copied from one PNR into another depend on the kind of entry you use
(RRN, RRA, RRI or RRP). In some cases, you can also specify options that select which data is to be
copied.

The copy PNR transactions are as follows:

RRN Copy PNR
RRA Copy PNR and Create an AXR link
RRI Copy Itinerary Elements
RRP Copy Passenger data

63
Individual PNR Security in Amadeus
Amadeus offers the capability to set up special security rules for accessing a specific Passenger Name
Record (PNR) by one or more offices.

PNR security functions allow access to a PNR even without any other existing special agreements.
These security rules can override the agreements specified in the current security tables. With PNR
security, you can share PNR viewing and updating capabilities without changing the ownership of the
PNR.

Steps to Creating a PNR Security Element

The PNR security element is unnumbered and can only be created or modified by the responsible
office. Each PNR can have up to five security agreements per entry. Each security agreement contains
the office identification and the access mode to be applied to that office.

The following table explains the access modes available:

Read Access (R) Allows read-only access. Users can retrieve and view the PNR,
but no updates are permitted.
Read/Write Access (B): Allows read and write access. Users can retrieve PNRs, view
them, and make any necessary updates.
No Access (N) Provides no access. Users cannot retrieve any PNR, even if an
extended security agreement is in place

Options for PNR Security

• Create Security Element in the PNR: Entry: ES KHIPK3196-B
• Cancel Security Element in the PNR: Entry: ESX
• Display Security Element in the PNR: Entry: ESD

64
Splitting a PNR
If you need to modify a previously stored PNR, you will have to split it. As the term "split" suggests,
this process involves creating two separate PNRs: the original or parent PNR and the associated PNR.

You split a PNR when you wish to rebook a separate itinerary for one or more passengers, effectively
separating them from the original PNR. This separation is necessary because all passengers within a
PNR must have identical flight itineraries.

The procedure to split a PNR consists of the following steps:

1 Enter the transaction code SP, followed by the number of the name element to be split.
For splitting multiple names, use the transaction code SP, followed by individual name element
numbers or a range of name element numbers. The system will display a PNR for the name
elements that you have just split. This PNR will be temporarily identified as the "Associate PNR."

2 Enter a received from element (RF) for the associate PNR.

3 Make the end transaction and file entry (EF) on the associate PNR. The system will display the
original PNR with the temporary identifier "Parent PNR."
4 Enter a received from element (RF) for the parent PNR.
5 End the transaction (ET) on the parent PNR.

Steps to Splitting a PNR

• SP 3 or SP 3, 4 (Split the desired passenger/passengers)
• RF AGT (Received From)
• EF (End of File)
• RF AGT (Received From)
• ET (End of Transaction)

65
Amadeus Queues
Regularly working on your Amadeus queues is of utmost importance. These queues serve multiple
purposes, enabling you to:

• Simplify your work environment

• Organize your workload efficiently
• Send PNRS and messages to queues within your office and to branch office queues
• Address PNRS and messages that necessitate further action

PNRs may require further action for various reasons, such as:

• Segments, services, options, or seats from a waitlist that have not yet been confirmed
• A change in the office responsible for the PNR
• Modifications in the flight segment
• Adjustments in ticketing arrangements
• Expiration of the ticketing time limit
• Alterations in the group PNR

Both airlines and travel agents are provided with a queue bank, which automatically places PNRS and
messages in the appropriate queues.

The Amadeus Queue system functions as an electronic diary, assisting in the efficient management
of messages and reservations in your travel office. This system sorts reservations and messages into
three divisions:
• Queue Numbers: Automatically assigned by the system, they correspond to the type of action
required in the PNR.
• Categories: These are sub-divisions that further organize PNRS within the same queue based on
the specific action required in the PNR.
• Date Ranges: PNRS in the same queue and category are divided based on the urgency of the
action required.

By efficiently using Amadeus Queues, you can ensure streamlined operations and provide excellent
service to your clients.

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Amadeus Queue types:
QUEUE PURPOSE
0 - GENERAL Miscellaneous queue. When a specific queue is not
specified PNRs automatically placed on the general
queue.
1 - CONFO Confirmation on segments and/or services.
Advice codes KK UU UN NO UC US
Status codes HK HL DL HN
2 - KL Confirmation from Waitlist.
Advice codes KL Status codes HK
3 - OPTION Option elements entered in the PNR.
4 - RPCHNG PNRs whose office responsibility has been transferred
to your office.
5 - RATES Not for Pakistan Market
7 - SKEDCHG Schedule Change advised from an airline.
8 - TKTG Ticketing/Time Limit on date mentioned in the TK
element.
9 – OA CTRL Queuing field on the PNR is that of the airline.
12 - XTL Expired Time Limit i.e. from previous day/days on
which no timely action has been taken. PNR will not
get cancelled if the time limit has expired.
23 - RQR If segment still shows HN status code after 24Hrs.
25 – MLIST Pre-flight
26 – MLIST Pre-flight
94 – MSG-CP Follow up messages stored in Customer Profiles
96 – MSG-PDR Past Dated Records
97 - MESSAGE Messages

67
Range Code
Date ranges divide PNRS in the same queue in the same category according to
the urgency of the action required.
Date Range Code Description
D1 Date Range 1
Today plus two days in future
D2 Date Range 2
Three to Five days, from current date
D3 Date Range 3
Six to Eight days, from current date
D4 Date Range 4
None days and beyond, from current date

Queue Count
You can request a queue count display for:
QT A Queue count for all queues, categories, and date ranges, with active
PNRS or messages
QTQ A Summary Queue count for all activated queues

Queue Display options

QTQ Queue Total: All Queues (Without Categories/ Date Ranges)
QT Queue Total: Queues with categories, date ranges
QT/KHIPK2900 Queue Total: Another office
QC0CA Queue Count 0, categories active
QC1CE Queue Count 1, Categories every thing
QC1C3 Queue count 1, Category 3
QCA Own sign associated queues/categories with messages (if Active)
QCC Own sign associated without messages

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To start processing queues in the queue bank, enter: QS

You must include the queue number in your entry. You can also include:

A specific category and date range to start processing after making a QS entry,
QTQ Queue Total: All Queues (Without Categories/ Date Ranges)
QT Queue Total: Queues with categories, date ranges
QS97 Queue start 97 (Default C0, D1)
QS0C1D2 Queue Start 0, Category 1, Date Range 2
QS/KHIPK2900/2C0D2 Queue Start, Another office, Category1, Range 2

Queue Options
QV Display a list of PNRS on specific Queue
QN Deletes the PNR / MSG and displays the next one
QI Ignores the PNR / MSG and exits the queue
QD Delays the PNR / MSG to the delay queue and displays the next
QF Ends transaction on the PNR and exits the queue
ET Ends transaction on the PNR and displays the next PNR
QE Places a PNR/ MSG on queue
QM Places a PNR / MSG on multiple queues
RT Redisplays PNR if screen is cleared
QU Redisplays message if screen is cleared

Queue Delay
To retain the PNR in the Queue and redisplay next PNR: QD

QD15DEC Queue Delay with a date (Back to Queue later on that date)
QDF Queue Delay, Finnish working with queues

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Queue Removing
To remove the current PNR or message from the queue, enter: QN
After you make a QN entry, the system displays the next PNR or message. To end transaction on a PNR
before removing it from the queue, use the ET entry instead of QN.
For message queues only, to remove the current message and exit the queue enter: QNF

Queue Ignore
To exit the queue, enter: QI

Placement in Queue
Following options to place the PNR in the Queue
QE40C1 Specific Queue
QE/KHIPK2900/40C1 Specific Office and Queue

Sending Queue Message

Sending the Message through Queue to Amadeus user:
>QE/KHIPK2900/97 (Use Tab Key for Next Line)
This is a test message from Training Room
Please ignore it………………. Free Flow Text
REGARDS // (Enter)

70
Amadeus Fares
Amadeus Fares and Pricing serve as a computerized system for pricing air travel. It holds a vast
repository of over 50 million related fares, consolidating data received daily from airlines, SITA, ABC,
ATPCO, and IATA. Within its database, specific fares are stored, and the system can generate an
unlimited number of fares through its dynamic add-on processing facility.

There are several features for Amadeus Fares and Pricing. You can look at fare displays, price a PNR in
several ways, and create Transitional Stored Tickets (TSTs).

Amadeus Fare entries are divided into two types of transactions:

FQ The Fare Quote transaction display information based on the data contained in an
entry. No PNR requires
FX The itinerary pricing for specific itinerary a PNR requires.

Transaction code:
FQD Transaction code for Display Fare
(No PNR require)
FQP Transaction code for Price Itinerary
(No PNR require)
FXX Transaction code for Price Itinerary and No Ticket Record / image saved
(PNR require)
FXP Transaction code for Price Itinerary and Ticket Record / image saved
(PNR require)

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Fare Quote Follow-Up Entries
Entry Requests PNR Main/Follow-up
FQA IATA rate of exchange No Main entry
FQC Convert currencies No Main entry
FQB Bankers rates No Main entry
FQM Mileage calculation No Main entry
FQO Mileage with published global routes No Main entry
FQX Excess baggage charge calculations No Main entry
FQD Fare display No Main entry
FQS Booking code information No Follow-up entry
FQN Fare note No Follow-up entry
FQK Fare breakdown No Follow-up entry
FQR Fare routing No Follow-up entry
FRM Extra mileage surcharge band No Follow-up entry
FRC Convert fare display amounts to another currency No Follow-up entry
FQP Informative pricing No Main entry
FQQ Fare components of a quoted fare (after FQP) No Follow-up entry
FQU Calculate fare combinations (after FQP) No Follow-up entry
FQE Encode and Decode corporate contracts No Main entry
(negotiated fares)
FQF Display fare note from fare driven availability No Follow-up entry
FQZ Passenger facility charges information No Main entry
FQL A list of all existing fare request type codes, and No Main entry
passenger type codes

Itinerary Pricing Entries

Entry Requests PNR TST Creation
FXP Itinerary pricing Yes Yes
FXX Itinerary pricing Yes No
FXT Select and stores the fare with the PNR when
multiple fares are offered
Yes Yes
(as a follow-up entry after FXP/FXX)

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AIS Pages for Fare Quote
You can find relevant information for Fare Quote in the Amadeus Information System (AIS).
Subject Displays
GGFQTRBD General booking code information

GGFQTQRRBD Airline specific booking code information

GGFQTQRRBD Booking code information for a specific airline and a specific

GGFQTLHRBDD geographical area. The geographical areas are:
GGFQTSKRBDE D Domestic
GGFQTAFRBDI E Europe
I International
GGFQTTAX General Tax information
GGFQTPFC Passenger facility charges information
GGFQTDIS General discount information
HE TAX Summary of tax-related entries

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Fare Quote Display - FQD
To request a Current Date fare display for Karachi and Doha on Qatar Airways.

Enter: FQD KHIDOH/AQR

Fare Quote Display Explanation

LINE 1:
The Fare quote entry redisplay as entered.

LINE 2:
Indicates the airlines that participate in these fares

74
The airlines listed after the common fare (/YY*) code do not participate in YY fares.

Tax May apply because Taxes are depending on carriers and Airports.
Surcharge may apply means many routings is not in mileage.

LINE 7:
Contain the rate of exchange and the rounding information. These rates of exchange are for fares
filed in a national currency of origin city

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LINE 8:
• The current date (20JUL23**20JUL23)
• Fares for an airline was specified (QR)
• Origin Destination (KHIDOH)
• Normal and Special fares (NSP)
• Fare based on a specific global routing indicator (EH)
• Ticket point mileage (TPM 973)
• Maximum permitted mileage (MPM 1167)

LINE 9:

76
The following table explains the Line 9 display
Header Contains
LN Line number

Fare Basis
The fare basis code can give you information about the type of fare, type of
passenger, class of travel, minimum and maximum stay, reservation
restriction, seasonality, and days of travel.
FARE BASIS A special character before the fare basis indicates the following:

* An asterisk indicates a future effective date.

The fare is valid for travel on or after the effective date.
- A dash indicates same day effective date.
) A closed bracket after the fare basis indicates that
the fare is valid in one direction only
/ Constructed fare.
OW One-way fare
USD Currency code
RT Round trip amount
B Booking class
Penalty information

This can be:

NRF Non-refundable
P50 50% penalty
PEN - A minus sign indicates no penalty applies
+ A plus sign indicates more restrictions apply
The display contains up to two lines of date / days restriction.
+ A plus sign indicates that more restriction applies.
To see more date restrictions, check the fare note/rule
) A closed bracket indicates that seasonality applies to
out-bound travel.
( An open bracket indicates that seasonality applies to
In-bound travel.

The restriction types are:

DATES / DAYS
S Seasonality
L Ticket only on this date
A Ticket on or after this date
B Ticket on or before this date
E Travel effective on or after this date
O Originate travel on or before this date
F Final travel must commence by this date
C Complete all travel by this date
X Fare cancelled on this date
M Modified fare
T Ticket/travel future effective date

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 Advance purchase requirements

+ A plus sign indicates that more requirements apply.

AP To see any more advance Purchase

Requirements check the fare note/rule.
- A minus sign indicates none apply.
Minimum purchase requirements
+ A plus sign indicates that more restrictions apply.
MIN
- A minus sign indicates none apply
SU Indicates the Sunday rule
Maximum stay restrictions
+ A plus sign indicates that more restrictions apply.
To see any more maximum stay restrictions, you need to check
MAX the fare note/rule.
- A minus sign indicates none apply
R Routing Information
M MPM fare
R Routing fare

LINE 10:
The display shows fares sorted highest to lowest

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Fare Quote Display Options
Fare display for origin city and CRT location for current FQD DXB
date
Origin city different from CRT location for current date FQD KHIBAH
Fare display for specific airline for current date FQD KHIAMM/AGF
Fare display for specific class for current date FQD KHIDOH/CN
Fare display for front cabin FQD KHIDXB/KC
Fare display in NUC FQD KHILON/R,NUC
Shopper display – lowest to highest for all Amadeus FQD KHILON/S
Participating airlines
Fare display for Specific date and city pair FQD KHIJED/D15NOV
Fare display for Specific past date and city pair FQD KHILON/D01MAY23
Fare display for Exact outbound travel FQD KHIMUC/D15DEC*
Fare display for travel date starts FQD KHINYC/D10NOV**30NOV
Exact outbound and inbound travel date FQD KHILON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines FQD KHILON/AQR/IX
Display one-way fares only FQD DOHNYC/IO
Display Round trip fares only FQD DOHLON/IR
Display Half round trip fares in NUC FQD FRABUD/IH
Display fares and the Taxes FQD DOHLHR/R,AT
Display Private Fares (Uni Fares) FQD DOHCMB/R,U

Fare Quote Notes

Fare Quote Notes contain the rules and conditions that apply to a specific fare. You can also display
the tax information for specific country.

You can request fare quote notes from fare quote display by:
➢ Line Number from the Fare Quote display
➢ Fare Note Number
FQN5 Display the fare note of fare quote display line 5
FQN5*LI Display list of fare note index for fare on line 5
FQN5*PE Display Penalties rules for fare on line 5
FQN A200 Display Fare Quote Notes for rule A200
FQNTAX/QA Display Country tax information for Qatar

Fare Quote Routing

The Fare quote routing command is used to display the applicable routing for particular fare.
FQR2 Display routing information for fare display line 2

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Follow-Up Entries after Fare Quote Display
Fares display in NUCs from a Local currency display FQDN (After Display FQD)
Fares display in Local currency from a NUC display FQDL (After Display FQD)
Display a fare in another currency on line 3 FRC3/GBP
Request fare in opposite direction FQD R
Tax breakdown for the fare on line 3 FQK3
Display the routing for the fare on line 4 FQR4
Booking code information for the fare on line 5 FQS5
Booking code information for the fare on line 5 for FQS5/AEK
Specific airline
Display a rule for the fare on line 7 FQN7
Display a list of the categories for the fare on line 7 FQN7*LI
Display categories for fare on line 7 FQN7*AP, PE, CD
Display the fare rule number FQN V235
Display the tax information for specific country FQN TAX/QATAR
Display tax information for specific tax type FQN TAX/UB

Currency Conversion Entries

The default currency of your Terminal FQC 100GBP
Convert specific amount, using a currency code FQC 100EUR/GBP
Convert from a designated currency to a NUC FQC 4500PKR/NUC
Convert currencies up to 12 months in the past FQC 100GBP/PKR/15NOV22
Display a list of BSRs for a currency FQB PKR

Rate of Exchange
Display IATA Rate of exchange (ROE) of your terminal FQA
Display IATA Rate of exchange (ROE) of a Country FQA*PK
Display IATA Rate of exchange (ROE) of a City FQA*KHI
Display IATA Rate of exchange (ROE) for past date FQA*KHI/15MAR22

Mileage
Calculate Mileage FQM KHIDXBAMMBEY
Via specified routing FQM ZRHFRALON/VEHSYD
Surface sector FQM DOHFRA--CGNLONMAN

80
Amadeus Informative Pricing
Amadeus Informative Pricing is a feature that allows you to calculate the fare and taxes for an
itinerary without having a segment or passenger in the booking file. You can also use it to calculate
the used fare and taxes when making a partial reissue or a partial refund on an e-ticket.

To use Informative Pricing, you can either use the graphic interface or the cryptic commands.

You must use Airport codes, rather than City codes, so that the system can calculate the appropriate
taxes. If you prefer, you can create a mask, and let the system guide you through different options.
You can calculate discount fares, including cumulative discounts.

The following conditions apply:

You can use FQP for all fares except Group fares and air passes.

FQP is applicable for past date fares up to seven days in the past for the US and Canada, 361 days
elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).

Journey Type Limits

Journey Type Limits
A round or circle trip can contain a 16 flight segments, or
maximum of: 14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points
A one-way trip can contain a 15 flight segments, or
maximum of: 13 flight segments and 2 surface segments, or
14 flight segments and 1 surface segment, or
14 fare break points

If you do not enter any specific options to your entry, the system makes the following
assumptions:
• An adult passenger types.
• The current date for the first segment, and an open date for all the other segments
• An open booking classes. The system displays the lowest possible price for each class.
• YY fares for travel agencies, and carrier specific fare for airlines.
• Stopover all the cities.

You can perform informative pricing on an itinerary by entering the transaction code FQP, followed
by a City pair, or several City pairs.

81
Informative Pricing on Command Page
If you wish to receive detailed pricing information for the route from Karachi (KHI) to Doha (DOH) on
Qatar Airways, for current date, enter: FQP KHI/AQRDOH

System response

82
The following table describes the headings in the display
Heading Explanation
FARE BASE The fare basis code column
DISC Discount code column
Passenger type column
PTC Note: In this example, 1 refers to an adult fare. When
you request a discount, 1 is the first discount
requested and the adult fare is not displayed.
FARE Fare column
Message Column
The message column can contain the following codes:
RB Reservation booking designator
MSG RE Reservation Conditions
RO Booking Designator Override
SR Sales Restrictions
FL Flight Number Restrictions
FQ Frequency
Tax indicator column
This column indicates if tax is included. The codes you
can see are:
T Y Tax included
N Tax not included
E Exempt of tax

To view of the components of the fare on line 3, enter: FQQ 3

83
By default, system considers all Cities or Airports you enter in an informative pricing transaction as
stopover points, unless you actually specify a stopover point. The all preceding cities will become
transfer, or no stopover points. The stopover indicator is a dash (-) and you include it after the
stopover city. For example: FQP KHI / ASV JED MED JED KHI

Stopover
Compare the difference of results by designating Madinah, and Jeddah as the point of stopover.
Include dash after the city code MED, and JED, For example: FQP KHIJEDMED-JED-KHI

84
The system immediately offers you a lower price compares if not showing stopover indicator.
To look at the fare components of the fare on line 2, enter: FQQ 2

The X beside of the city code indicates a transfer point

85
Surface
You have an option to indicate a surface sector between a city pair. Enter it as two dashes after each
other (- -). Using the same itinerary as before, KHI JED MED JED KHI, to indicate a surface segment
between Madinah and Jeddah, enter: FQP KHI/ASVJED--MEDKHI

To check the fare components, enter: FQQ 4

The system indicates the surface segment.

86
FQP Options

Between City Pair

- Stopover Indicator -- Surface Indicator
/A Airline indicator /B Break Point
/N Prohibit Fare Break Point /C Reservation Class
/D Date of Travel /H Time of day (Hours)
/V Via Global Route /E Equipment type

End of the Entry:

/L Lowest Fare
/M Mirror Image (Return Open)
/O Online (Same Airline for all segments)
/P Display FQP panel with Fares
/R Discounted Fare (Reduction)
/R, U Unifares
/R, U123456 Corporate UniFares with corporate ID
/R, U*AMADEUS Corporate UniFares with Corporate Name
/R, UU123456 Unifares and corporate UniFares Fare
/R, UP UniFares and Published Fare
/R,20JUN23 Past Date fare specified ticketing date
/S Display FQP panel mask without the Fare
/R, ET Tax exempted
/R, FC-USD Foreign Currency in USD

87
Informative Pricing Mask on Command Page
Depending on your location, and type of terminal, you may use a mask.
The purpose of a mask is to help you to describe an itinerary, and enter the required information
correctly. You can choose to display only the mask (/S)

To use Cryptic Mask, need to work on 3270 protocol.

For example: FQP KHIJEDKHI/S

System Response

The dots (.) are column separators, do not delete them. You can leave irrelevant parts of the mask
blank.

The following example of a mask is completed with information:

(move the cursor to the end of the mask before you hit enter)

To Insert Airlines:

To Insert Flight Number

To Insert Class of service:

88
To Insert Date:

Place the cursor end of last line

System Response

89
Pricing Mask Explanation

Explanation
COLUMN EXPLANATION
A U Unknown segment
S Flight segment
A Standby
L Waitlist
W Waitlist
O Open segment
R Request
B Airline code. YY indicates common fares.
C Flight number.
D Booking code (reservation booking designator). This can be 1 or 2 characters.
E Date. The current date is displayed and you can overtype the travel dates
F Departure city for the segment
Flight departure time. Enter details in the departure and arrival time columns if
G you want the system to automatically calculate stop-over and connections, and
display the appropriate fares.
Arrival date change indicator, as follows:
+ + 2 days
H > + 1 day
- - 2 days
< - 1 day
I Arrival time
J Arrival city
K Number of stops the flight makes.
Transfer or stopover indicator, as follows:
L S Stopover
X Connection
U Undefined
M Here you can enter other options, such as /B or

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Informative Pricing Options
Following are the options for informative pricing
Informative Pricing for Specific Airline FQP KHI /A QR DOH
Same airline for all segments FQP KHIBAHLON/O GF
Specific date FQP KHI / D 14 MAY DXB
Specific booking code FQP KHI/C J DXB
Specific global routing FQP LON / V EH SIN
Display lowest fare FQP KHIDOHPAR / L
Display mirror image of the itinerary FQP KHI DOH LON / M
Display passenger discount FQP KHI DXB NYC/R ZZ
Display multiple passenger discounts FQP KHI DOH KHI/ RCH*IN*ZZ
Display passenger type code FQP DOH NYC DOH / R MIL
Point of sale override FQP BAH DXB BAH /R, KHI.BAH
Ticketing city override FQP DOH LON DOH /R, . LON
Display past date fare FQP KHI LON KHI / R, 01JUN22
Stopover indicator FQP KHI LON PAR – FRA KHI
Surface between airports FQP KHI LON - - MAN KHI
Stopover and surface between airports FQP KHI DOHLON - - - MAN KHI
Amadeus UNI fare / Private fare FQP KHI / A PK YYZ/ R, U
Display fare exempt all taxes FQP KHILONKHI / R, ET
Display fare exempt specific tax code FQP KHI DOH MUC FRA MUC DOH KHI / R, ET-DE
Pricing for validating carrier for interline FQP KHIDOH/AQRLGW/ACOEWR-LGW/AQRDOHKHI
itineraries / R, VC-QR

Booking Reservation Designator

From a fare display or pricing display, you can request a display of the class codes used by each
individual airline for a specific fare.
Display Reservation Booking Designator FQS 2
information for fare display on line 2

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Itinerary Pricing
Itinerary pricing enables you to price an itinerary with a list of applicable fares based on your search
criteria, where one or more passengers are present, along with at least one segment in the PNR.

The itinerary can also be priced with no passengers present in the PNR, if this option is enabled.

The itinerary pricing transactions are as follows:

• FXP Prices an itinerary, and stores the response in a TST.
• FXX Prices an itinerary, without storing the response.

The following table contains information on the journey type limits:

Journey Type Limits
A round or circle trip can contain 16 flight segments, or
a maximum of 14 flight segments and 2 surface segments, or
15 flight segments and 1 surface element, or
15 fare break points
A one-way trip can contain a 15 flight segments, or
maximum of: 12 flight segments, and 2 surface segments, or
13 flight segments and 1 surface element, or
14 fare break points
One-way or open jaw: 14 fare components (fare break points)
Round trip or circle trip: 15 fare components (fare break points)

Pricing conditions apply for Itinerary Pricing

• When only one fare is applicable for an itinerary, the system displays a ticket image, and stores a
TST if you are using FXP transaction.
• When several fares apply, the system displays a list of fares to choose from.
• When there is only one passenger, the system displays a ticket image.
• When there are several passengers, the system displays a list of passenger and fare details.
• A fare proposed by the system is valid until you do an end of transaction
• The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer
than three minutes, you will be disconnected. Re-enter a pricing entry
• For selected markets, when the amounts of fares offered are equal, carrier specific fares take
precedence over YY fares.
• The system prices an itinerary in the currency of the country of origin, and automatically converts
in to the currency of your terminal location when needed.
• When you choose to store a TST, remember that the validity of the TST varies, depending on your
location. The TST validity decided by each market individually, and may be minutes, hours, or
days. 1-day validity for Pakistan market.

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Price a PNR

Price for Single Passenger PNR

The following PNR illustrates how to price a PNR

To price the itinerary, and create TST, enter: FXP

System Response

To save the TST Enter: RF ADMIN; ER

93
Price Multi-Passengers PNR
The following PNR illustrates how to price multiple passengers.

To price the itinerary, and create TST, enter: FXP

System Response:

To save the TST Enter: RF ADMIN; ER

94
Price a PNR without Creating Ticket Image (TST)
The following PNR illustrates how to price multiple passengers.

To price the itinerary, without creating a TST, enter: FXX

System Response:

95
To view a ticket image for Fare # 4, Enter: FQQ4

System Response:

96
Itinerary Pricing Options
You can add options to further define your pricing requirements. The options apply equally to FXP and
FXX. The following option indicators:

Passenger name Select

Pricing the itinerary for passenger no 4 FXP / P4
Pricing the itinerary for passenger no 2, 4, 6 FXP / P2, 4, 6
Pricing the itinerary for range of passengers 2 to 6 FXP /P2-6
Child Discount for passenger no 4 FXP / RCH /P4
Infant Passenger only FXP / INF
Price Infant traveling with passenger no 2 FXP / INF/P2
Price Non-Infant (Adult and Child) FXP / PAX
Price Senior Citizen Discount FXP /R CD
Price Youth Discount FXP / R ZZ
Indicate the point of Sale and ticketing as LON FXP /R, LON
Indicate the point of sale is LON and point of FXP / R, LON. KHI
ticketing is KHI
Exempt All Taxes FXP / R, ET
Private Fares or Uni Fares FXP / R, U
No Service Fee require FXP /NF
Currency of sale override FXP /R, FS-EUR
Individual IT Fare, ATPCO fares only FXP /RIT
Price only for Segment 3 FXP / S3
Price the Range of Segments 3 to 5 FXP / S3-5
Price the Segments 3, 6, and 9 FXP / S3, 6, 9
No Stopover or Transfer Point segment 4 FXP / S4X
No Stopover or Transfer Point segment 4, 6 FXP / S4X, 6X
Price for segment 2 t0 4 and 6 are stopover and FXP /S2-4, 6, 8X, 9
segment 8 no stopover
Validating on AA for Interline itineraries FXP /R, VC-AA
Fare break point is segment 3 FXP / B 3
Fare break point are segment 3, 7 FXP / B3, 7
Turnaround point is segment 4 FXP / BT- 4
Past Date Pricing FXP / R, 01JUN23

97
Amadeus Best Buy Pricing
Amadeus Best Buy Pricing offers the convenience of finding the lowest available fare for a booked
itinerary. This powerful tool efficiently scans for lower fares and availability in both lower booking
classes and within the same booking class as the current reservation. It ensures that only fares suitable
for the specific itinerary and passenger type are suggested, considering various rule conditions such as
advance purchase, minimum and maximum stay requirements.

One of the key features of Best Buy is its ability to automatically rebook an itinerary in a lower
booking class using the highest access level. Alternatively, it can simply notify you of lower fares
without initiating any rebooking, allowing you to assess whether the suggested fare is suitable for
the passenger's needs before making any changes to the Passenger Name Record (PNR). The
flexibility extends further, as you have the option to decide whether or not to store the pricing
response in a TST (Ticketing Stored Fare).

In certain markets, Best Buy goes the extra mile by checking for lower fares across all cabins of the
aircraft, giving preference to the highest cabin when the same fare is available. In other markets, it
focuses on comparing lower fares solely within the same cabin as the already booked segment. For
specific details regarding the default setting in your market, you can always reach out to your local
Amadeus Help Desk.

Make the most of Amadeus Best Buy Pricing to effortlessly find the best fares for your passengers
and enhance their travel experience.

Amadeus Best Buy Entries

Entry Explanation
FXB Rebook to the lowest fare if seat available, and create a TST
FXR Rebook to the lowest fare if seat available but don’t create TST
FXA Display a list of lower fares without rebook PNR
FXU Select fare after FXA, rebook, and create a TST
FXZ Select fare after FXA, rebook, but not create a TST
FXL Display lowest possible fare
System also informs you about seat availability

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Best Buy options
/B Fare Break point /U Unifare
/P Passenger selection /S Segment association
/S Stopover /S Global Route
/R Reduction /R Point of Sale and Ticketing
/R Tax exemption /K Cabin Option

List of Fares
FXA Display available fare
FXA/S3-4 Specific Segments
FXA/S4S,6S Stopover specific segments 4 & 6
FXA/KF, + Search First Class Cabin Fares, if not available, continue to search on
other classes.
FXU3 Select Fare 3 from a list by line number and store TST
FXZ3 Select Fare 3 from a list by line number and don’t store TST
FXB Rebooked and price automatically at the lowest available fare.
FXB/KY Lowest possible fare in Economy class cabin
FXR Rebook PNR at the lowest fare and don’t store TST
FXL Display lowest fare in spite of availability (No rebook or TST)

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Amadeus Central Ticketing System
The Amadeus central system enables the automatic pricing of air itineraries for Passenger Name
Records (PNRs). This is achieved through the use of the FXP entry, which generates a Transitional
Stored Ticket (TST) containing all the necessary information to issue a ticket.

A TST can also be created when pricing is requested before the end of the transaction on the PNR. In
such cases, the newly created PNR must include the flight segments and a passenger name.

Each passenger is allowed a maximum of ten TSTs with different portions of the air itinerary. If
multiple TSTs are created, they must be associated with specific segments. When ticketing is
requested and more than one TST has been generated, the system requires the selection of TST
and/or segment numbers.

To view a TST, a TQT entry can be used to display its contents. Any modifications made to the PNR
result in the automatic appending of a PNR change message to the header line of the TST. Before
requesting ticketing, it is important to verify the validity of the TST and remove this message.

In cases where the system cannot automatically price the PNR, a TST can be manually created using
the TTC entry. The response to this entry will be an empty ticket panel.

The ticket panel can be updated in two ways:

• Using guided mode entries to fill in the TST panel fields with necessary information, or
• Using the format entry to enter information on the command line of the panel or in the PNR.

TSTs that are automatically created by the system are referred to as ASTs, while manually created
TSTs are known as MSTs.

Printing a ticket can be accomplished using the transaction code TTP.

Once the ticket is issued, Amadeus receives a ticket number message, which is stored in the PNR FA
element. Additionally, the TK element in the PNR is automatically changed to "TK" to indicate that
the ticket has been issued.

100
Bank Settlement Plans / Area Reporting Plans
When travel agencies issue tickets for a particular airline, they are required to report these sales to
the airline for payment purposes. To streamline this reporting process and make it more efficient,
IATA (International Air Transport Association) and the airlines have collaborated to establish
reporting plans. Airlines that wish to participate in these plans enter into agreements where they
accept payments from a third party, typically a bank. These plans are often known as Bank
Settlement Plans (BSPs) or Area Reporting Plans (ARPs). In the United States, the reporting plan is
referred to as ARC (Airline Reporting Corporation).

Each reporting plan, such as BSP or ARP, has its own dedicated record that encompasses all the
airlines participating in the plan. This BSP record is maintained in Amadeus by the Service
Management Centre. It is essential that every agency has a designated ticketing carrier, and if not, a
BSP code must be present in the office profile (field ARP). This requirement applies to all offices
authorized to issue tickets. The procedures and guidelines for BSPs are established by IATA in
Geneva.

For each country, there is a Plan Manager responsible for administering and overseeing the reporting
plan within that specific geographical area. The National System or National Distribution System
provides relevant BSP information to Amadeus.

To access information about the participants in the area reporting plan for a particular country, you
can use the following format: TGBD-XY (replace XY with the ISO country code). For instance, if you
wish to view the participants in the Pakistan, you can enter: TGBD-PK.

By following these procedures, travel agencies and airlines can streamline their payment processes
and reporting, making ticketing and financial transactions more efficient and accurate.

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Ticketing Agreement Table
A Ticketing (T) / PTA (P) / Electronic Ticketing (E) agreement table is maintained for each Amadeus Participating
carrier airlines, if the airline has provided this information. The purpose of the table is to define interline
ticketing, PT, and Electronic Ticketing agreements. For example: TGAD - QR/ LH

For British Airways with All Carriers: TGAD – BA

102
Electronic Ticket
an electronic ticket, commonly known as an e-ticket, refers to a digital or paperless form of ticketing
used to confirm a passenger's reservation and travel arrangements. Instead of receiving a physical
paper ticket, travelers are provided with an electronic record containing all the essential details of
their flight booking.

When a passenger purchases an e-ticket, the airline's computer system stores the ticket information,
and the traveler typically receives a confirmation email or itinerary as proof of their booking. This
electronic record can be presented at the airport during check-in and boarding, eliminating the need
for a physical ticket.

E-tickets have become the standard method of ticketing in the air industry, replacing traditional
paper tickets in most cases. They offer numerous advantages, including greater convenience for
passengers, easier management and modification of reservations, reduced paper waste, and
improved efficiency for airlines.

Electronic tickets have played a significant role in modernizing air travel and have become an integral
part of the booking and travel experience for passengers worldwide.

103
Steps to Issue an Electronic Ticket
Following are the steps to issue an electronic ticket

Step1- Create a Pnr

Step2 – Price and save the Require Fare

Price the PNR, Enter: FXP/P1/S2-3

System Response

104
Step3 – Select the required price
Select Fare on line ‘’2’’ for Passenger ‘’1’’, entry: FXT02/P1

System Response

Note:
The above price is valid for default validating carrier as ‘’SV’’’. Please make sure to remove ‘’FV’’
element from PNR, if any, before initiating the pricing entry.

105
Step 4 – Save the price
To save the price, enter: RFA; ER

System Response

The TST tag indicates that the selected fare has been stored in the PNR. The validating carrier 'SV' is
automatically placed as the default validating carrier on line 7 of the PNR element.

Step 5 - Update the mandatory ticketing elements

• Add Commission, enter: FM 0
• Add form of payment, enter: FP CASH (AGT, CC, NONREF, INV, CHECK, etc.)

System Response

Step 6- Save the PNR changes

To save the modification, enter: RF ADMIN; ER

106
Step 7- Issue an Electronic ticket
To issue an Electronic ticket, enter: TTP/P1/S2-3/RT –or - TTP/RT

System Response

PNR display, after issued electronic ticket

To display Issued e-ticket record, enter: TWD/L6 (Refer to Line 8 of the PNR for the FA element)

107
Transitional Stored Ticket (TST)
A Transitional Stored Ticket (TST) is a pricing record attached to a PNR. It contains all the ticketing
information for a priced flight itinerary. Each TST has a number, a creation date, an office ID and an
agent sign. If there are multiple TSTs, they must have different flight segments, as segments cannot
overlap. A single TST can apply to more than one passenger name if the flight segments, fare elements
and forms of payment are the same. If any information is changed for one passenger in a multiple
passenger TST, a new TST is automatically created for that passenger.

There are two types of TSTs:

• Manual TST
• Automatic TST

Manual Stored Ticket

A Manual Stored Ticket (MST) is a TST that you create manually, or it is an Automatic TST that has
been updated manually. The pricing indicator M shows that the TST is manual.

A TST can have up to 8 flight segments (including Arrival Unknown (ARNK) segments) but this limit
depends on the market and the ticketing server used. For users in markets that issue tickets through
Amadeus Central Ticketing, the maximum number of segments is 24.

Automatic Stored Ticket

An Automatic Stored Ticket (AST) is a TST that is created automatically by the system when you enter
a PNR itinerary pricing command (such as FXP).

If there is no TST and you enter a ticketing command (TTP), the system prices the PNR, creates the
TST and issues the ticket. An AST can have up to sixteen flight segments.

When an AST is created, the system displays a ticket image that contains the fare information,
validity, and baggage allowance for each passenger.

After the system creates a TST, a TST identification is added to the header line of the PNR display.
This shows that a TST is attached to the PNR.

A TST pricing indicator shows what type of fare has been used. Common TST pricing indicator values
include:
I an IATA auto priced fare
A an ATAF auto priced fare
F if the fare is taken from the Amadeus Negotiated Fares
Database (FXP/R, U).
T an auto priced inclusive tour fare

108
To display a TST, you need to enter the following command: TQT

If there is more than one active TST, an index is displayed. You can then select the TST number you
want to see by entering: TQT/T<number>

For example, TQT/T7 to display the TST number 7.

For example, TQT/P2 to display the TST for Passenger 2

To display the TST history, you need to enter: TTH/T<number>

For example, TTH/T1 to display the history of TST number 1.

You can also update a TST with new segments by entering: TTU/S<segment number>

For example, TTU/S2 to update the TST with segment 2.

109
Display an Electronic Ticket Record (ETR)
To display an Electronic Ticket Record (ETR) on Amadeus, you need to use the TWD command. There
are different options for displaying an ETR depending on whether you have a retrieved PNR or not,
and whether you want to see the history or the tax details of the ETR.

E-Ticket Display options

TWD By FA/FHE element if only one FA/FHE element in PNR
TWD/L7 By specific FA/FHE line number 7
TWD/TKT157-4400564781 By Ticket number
TWD/2 Select Ticket from TWD list
TWDRL Redisplay TWD list
TWD/TAX Display list of taxes
TWH History for displayed e-ticket record
RT*E Redisplay PNR from an e-ticket record

Status Indicators of Electronic Ticket Record

Following are the different status indicators of an electronic ticket record.
A AIRPORT CONTROL O OPEN FOR USE
C CHECKED IN P PRINTED
E EXCHANGED/REISSUED R REFUNDED
F FLOWN/USED S SUSPENDED
G CONVERTED TO FIM T PAPER TICKET
I IRREGULAR OPERATIONS V VOID
L LIFTED/BOARDED X PRINT EXCHANGED
Z CLOSED

110
Voiding or canceling an Electronic Ticket Record
Voiding or canceling an Electronic Ticket Record is possible within the current sales period, provided
the sale is not yet confirmed or has already been canceled.

When you cancel an Electronic Ticket Record, the system sends a void request to the airline. This
action updates the coupon status of the e-ticket coupons from 'O' (open for use) or some airlines
allow 'A' (airport control) to 'V' for voided. Additionally, the record is automatically marked as
canceled in the sales report. In the sales report, the transaction type code of the electronic
document is changed from 'TKTT' to 'CANX'.

Once the e-ticket has been successfully voided, a message will be displayed confirming the action,
such as:

"OK-ETKT UPDATED"

"SALE IS CANCELED IN REPORTING SYSTEM"

In some cases, certain airlines may return a settlement authorization code (SAC) after voiding, which
will be shown in the following message:

"OK-ETKT UPDATED SAC-0060590436275"

"SALE IS CANCELLED IN REPORTING SYSTEM"

To void an electronic ticket record (ETR) on Amadeus, you need to use the TRDC command.
You can void an ETR from the retrieved PNR, from the query report or by entering the 10-digit
document number.

Here are some examples:

• To void an ETR from the PNR by FA/FH element line number, enter: TRDC/L<number>
• To void an ETR from the query report by query report sequence number, enter: TRDC/<number>
• To void an ETR by 10-digit document number, enter: TRDC/TKT<number>

It's important to note that travel agents can void a re-issued ticket if the airline allows it.

111
Revalidation Electronic Ticket
Revalidation is the process of updating an electronic ticket after making some changes to the
itinerary, such as flight number, date, time, or airport. Revalidation is only possible if there is no
change to the fare and if the airline allows it.

To revalidate an e-ticket in Amadeus, you need to have an FV element with the validating carrier in
the PNR and use the TTP/ETRV command with the appropriate options.

Important Note: To proceed with revalidation, the coupons must have a status of 'O' (open) or, in
some cases, certain airlines may allow 'A' (Airport Control). Additionally, the airline's policy must
permit revalidation.

Steps for Revalidating an E-Ticket

Following are the steps to revalidate an e-ticket.

For example: The e-ticket issued as per following itinerary

112
Step 1 – Change the reservation as per required dates:

Step 2- Display an E-Ticket Record: TWD/L5

113
STEP 3- Revalidate an E-Ticket
To revalidate Electronic coupon (E) ‘’1’’ with Segment (S) ‘’2’’ of the PNR,
enter: TTP/ETRV/L5/E1/S2

Where
TTP/ETRV Transaction code for revalidation
L5 Line Number of ‘’FA’’ or ‘’FHE’’ element
E1 Coupon / Line number of the E-ticket (TWD/L5)
S2 Segment number changed in the PNR

System Response

PNR display after revalidated: TWD/L5

114
STEP 4- Display Revalidated Ticket Record
To display e-ticket record, enter: TWD/L5 (Line Number of ‘’FA’’ on the PNR)

System Response:

To display e-ticket record history: TWH

115
Reissue an Electronic Ticket
Reissue is the process of exchanging an electronic ticket for a new one after making some changes to
the itinerary that affect the fare, such as routing, class, or passenger type. Reissue is only possible if
the airline allows it and if the fare rules permit it.

To initiate a reissue in Amadeus, you'll need specific information: the new base fare, taxes paid on
the original ticket, breakdown of any new taxes to be collected, reissue fee requirements, and any
total additional collection, if applicable. If you're unsure about any of these details, please contact
the validating carrier to confirm.

Follow these steps for the reissue process:

1. Retrieve the PNR and make the necessary changes to the itinerary. Cancel any segments that are
not required.
2. Delete (TTE) any old TST using the appropriate commands, then re-price any non-flown segments
to be included on this ticket using the appropriate itinerary pricing (FXP) entries.
3. If the system doesn't automatically price the ticket, you may need to use the override or create a
manual TST to adjust the required fare, taxes, and penalty charges, if any.
4. To initiate and Convert the existing TST for reissue, enter: TTK/EXCH/T2
5. Amend the TST using the TTK or TTI update command and apply the relevant codes.
R Reissue, this is the new base fare (excluding taxes)
O Old tax, all taxes paid for on the original ticket are identified with an "O"
X New tax, any additional taxes that need to be collected on the new ticket.
T Total additional collection (This includes any increase in Fare, Taxes and Re-Issue
Fees. If there is no Additional collection then this will be Zero.)
V Not Valid After Dates for all coupons, this is mandatory for re-issue

116
Steps to Reissue an Electronic Ticket
Following are the steps to reissue Electronic tickets

Reissue of Unutilized Ticket

The following PNR ticketed for JJR4R1FO Fare Base, with Fare as USD121.00, Equivalent PKR346700,
Taxes as PKR22791 YQ, PKR4558 YR, PKR75000 RG, PKR3000 SP, PKR2800 YD, PKR584 PZ with
TOTAL PKR455433 and BSR 1USD=284.8780658

Passenger wish to change his return schedule which is confirm in same J-Class.

117
The ticket that was issued was not utilized and will be reissued before the departure date
commences. To price new itinerary, enter, FXP

Fare Calculation:
Base Fare:
New itinerary Base Fare: USD1237 (1237 X 284.8780658 = PKR352400)
Original Issue Ticket Base Fare: USD1217 (1217 X 284.8780658 = PKR346700)
Difference in Base Fare: USD20 (20 X 284.8780658 = PKR5700)
(Note: BSR will apply at the time of reissue of document)

Taxes:
New Itinerary Original Issued Difference in Tax
PKR22791 YQ PKR22791 YQ PKR0
PKR75000 RG PKR75000 RG PKR0
PKR3000 SP PKR3000 SP PKR0
PKR2800 YD PKR2800 YD PKR0
PKR584 PZ PKR584 PZ PKR0
PKR4558 YR PKR4558 YR PKR0
Difference in Taxes: PKR0

Total Collectable Amount: (Difference in Base Fare+ Difference in Taxes)

PKR5700: (5700+0)

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To initiates the reissue process, enter: TTK/EXCH/T2
TTK/EXCH Reissue /Exchange Transaction
T TST indicator
2 TST number to reissue

System Response

The automated letter "F" indicating the fare has been replaced with the letter "R" to signify reissuing.
Additionally, the default letter "X" representing a new tax has been changed to letter "O," indicating
an old tax or a previously collected tax. The total amount has now defaulted to 0, signifying that there
is no collectible fare. The payment method, which was previously noted as "PNR," has been updated
to "(O/CASH)," denoting the old form of payment with no additional collection required.

To Update TST with collectable Amount, enter: TTK/T2/TPKR5700

119
It is advisable to update the Equivalent amount and BSR as it will be helpful when attempting to
refund or reissue a ticket. To update, enter: TTK/T2/EPKR352400/K1 284.8780658

When reissuing, it is necessary to update the "Not Valid After" for all TST segments and also the
"Non-Valid Before" if applicable.

To update Not valid after and Not valid before dates for Line one of TST number, enter,
TTK/T2/L1/V19NOV17NOV

120
To update the form of payment for the collectible amount, such as Cash, follow these steps:
For example, old form of payment on line 8 of the PNR. Enter the following: 8/+/CASH/PKR5700

To add the details of the original issued ticket to the exchange document in a Passenger Name
Record (PNR), you should first retrieve the information of the currently issued ticket from the PNR. In
our example PNR, this information can be found in the FHE element on line 5. To display the e-ticket
record, you can enter the command: TWD/L5.

System response

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To input the details of the original issued e-ticket by accessing the displayed e-ticket record from line
5 of the Passenger Name Record (PNR). enter: FO*L5

System Response

To proceed, position the cursor next to the last character of the displayed "FO" line. Then, input the
passenger number associated with the displayed e-ticket record, along with the reissue segment
numbers: /P1/S2

System Response

Simply press the Enter key to automatically add the "FO" details to the PNR

System response

To save the changes made in the PNR, use the following command: RF AGT; ER

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Before issuing the ticket, it is advisable to view the e-ticket record for the current issued ticket from
line 5 of the Passenger Name Record (PNR). enter: TWD/L5

System response

Issue the E-ticket, enter: TTP/P1/S 2

System response

The latest ticket update has been recorded on line 5 of the PNR.

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Amadeus Automated Refunds
The Automated Refund feature allows you to refund sales documents in the Amadeus system. For each
document you want to refund, the system searches for data stored in the central ticketing server. If
this data is still available, it is used to create a refund record. Data is stored in the system for 180 days.
If the data is no longer available, you can enter details of the refund into a blank refund record. The
office profile record indicator (ARF) in your office profile must be set to Yes.

Refund transactions automatically search for the original ticket sales data that is stored in the Central
Ticket System Document Database and use it to populate refund records. Ticket sales data is available
for 6 months. If the data is no longer available, you can enter the details of the refund into a blank
refund record.

You can refund e-tickets that have status codes: O (Open) or A (Airport control)

The system allows you to handle refund records directly for full refunds, and you also have the
flexibility to manually update them for partial refunds.

You can use different commands to initiate a refund, depending on whether you have the ticket
number, the PNR line number, or the query report sequence number of the item you want to refund.

You can also use Amadeus Ticket Changer (ATC) Refund to process automated refunds with ATC by
entering the /ATC option at the end of the entry. Amadeus is the first travel technology partner to
offer automated refunds for all airlines using industry standard ATPCO filed penalty data

You can indicate a refund for e-tickets using any of the following entries:
Entry Description
TRF157-9243811327 Refund by ticket number
TRF157-9243811327/FULL/CP4000.00A Process a full refund by ticket number and
with a cancellation penalty of PKR4000.00
TRF157-9243811327/FULL/CP10 Process a full refund by ticket number and
with a cancellation penalty of 10 percent
TRF/L6 Refund by FA line number in the PNR
TRF/I-000028 Refund by item number on the Query Report
TRF157-9243811327/FULL Process a full refund by adding the /FULL
option to your entry.

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Steps to Process Automated Refunds
Following are the steps to process auto refund on Amadeus which is reported to the local BSP

Step 1: Display refund record

Initiate a refund and display refund record by using any one of the following options.
• Using Ticket Number, enter: TRF157-9243811327 (Ticket Number)
• From PNR, enter: TRF / L6 (‘’ FA’’ / ‘’ FHE’’ on line 6)
• From Query report (TJQ): TRF/I-000028 (Sequence number 000028)

Step 2: Enter the cancellation penalty

If any cancellation penalties enter: TRFU/ CP 100 A (Amount in PKR)
TRFU/ CP 5 P (Amount in %)

Step 3: Process the refund

To process refund on Amadeus, enter: TRFP

System response:
OK ETKT RECORD UPDATED SAC- 157SDXU4IWDWO
OK - REFUND PROCESSED

The status of all refunded coupons in the e-ticket record is changed to 'R' (refunded).

In the PNR, the existing FA element for the refunded ticket is removed, stored in the PNR history, and
replaced by a new FA element that includes the ER status code; this indicates that the ticket has been
refunded.

Partial display of the PNR:

FA PAX 157-9243811327/ERQR/S2-3
/
ER Status Code

You can ignore a refund record at any time prior to processing (TRFP) the record with the following
entry: TRFIG

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Unused Electronic Ticket Refund
Following is the example to process published fare full refunds on Amadeus

For example, a ticket 065-9243811355 needs to be fully refunded with SAR150.00 (PKR11550)
cancellation/refund penalty and non-refundable tax PKR1230 (E3).

TJQ Report

126
Cancel Penalty

The following steps will apply:

Step 1: display the refund record

Initiate a refund and display refund record by using any one of the following options.
• Using Ticket number, enter: TRF 065-9243811355 (Ticket Number)
• From PNR, enter: TRF /L7 (‘’FA’’ / ‘’FH’’ on line 7)
• From Query report (TJQ): TRF / I – 000054 (Sequence number)

127
Step 2: enter the cancellation penalty
Update Cancellation/Refund Penalties, enter: TRF U/ CP11550 A

Step 3: Display tax panel

Display Tax record, enter: TRFT

128
Step 4: Delete Used or Non-Refundable tax
To delete tax number 5, enter: TRFU/TX5

Step 4: Delete Used or Non-Refundable tax

To delete tax number 5, enter: TRFU/TX5

129
Step 5: display active refund record
To display active refund record panel, enter: TRF

Step 6: Process the refund

To process the refund: TRFP

System response:

Step 7: display the query report

To display Query report, enter: TJQ/QTC-RFND

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Cryptic Entries to update Refund record
TRFU/NM KHAN ALI MR Update Name in refund record
TRFU/I25JAN23 Date of Issuance
TRFU/DA2 Add document numbers (Partial Refund)
TRFU/DX1 Delete used document number
TRFU/D 1 DG 2 Update check digit
TRFU/D1 C34/D2 C12 Add refundable document coupons
TRFU/DX 1 C12/DX 2 C34 Delete used/non-refundable coupons
TRFU/TKT Y Document type
TRFU/S I Itineray type (I = Int , D = Domestic)
TRFU/F1500.00 Fare Paid (Default Local Currency)
TRFU/F USD500.00 Alternate Fair Paid
TRFU/U 500.00 Fare Used Paid (Default Local Currency)
TRFU/FM 5 Commission
TRFU/FM 100.00A Commission as Amount
TRFU/CP 150.00A Cancellation penalties in Amount
TRFU/CP 5 Cancellation penalties in percentage
TRFU/MF 10.00 Miscellaneous Fee in Amount
TRFU/TA150YQ
TRFU/TA10.00ZPMIA2 Add specific Taxes
TRFU/TA10.00XFJFK4.5
TRFU/TU2-90.00 Reduce existing tax number 2
TRFU/TX3 Delete existing tax number 3
TRFU/TC NRQ01500 Tour Code
TRFU/NF900.00 Net refund
TRFU/FP1 CASH Form of payment
TRFU/FP2 CCVI123456789111...
TRFU/FPA1 900.00 Form of payment amount for payment 1
TRFU/RM (Free Text) Remarks
TRFU/AA 12245KHI56565 Airline Authority
TRFU/FO 1574400564781LON.... Original Issue
TRFU/I25JAN10/F1500/TA1150.00YQ Combine options

131
Amadeus Reports
The Amadeus reports listed below for applicable for central ticketing users.

Options
/SOF All agents within an office
/SAN All offices sharing the same IATA number
/SAS Specific Agent
/D Specific Date
/F List starting from document or sequence number
/R Sorting in reverse order
/QSI Sales Indicator
/QFP Form of payment (CA/CC/MX)
/QVP Validating Carrier
/QTX Group of transaction types
/QTC Specific Transaction Type

Transaction Group with QTX Option

SALE Sale Documents, Includes TKTB, TKTT, CANX, CANN
REFD Refunded documents, include RFND, RFNX
MANS Manual sales, includes CANX
AUTS Automated sales, include TKTB, TKTT, CANX, CANN
INVT Inventory, includes CANN and VSCN
CCCS Cancelled Credit card sales
CCAS Cancelled Cash sale
VOID Voided documents, include CANN, CANX,VSCN

Transaction types with QTC option

TKTT Electronic Ticket
CANX Cancelled Sale
CANN Automatically cancelled document
RFND Refunded documents
RFNX Cancelled Refund
EMDS Standalone EMD
EMDA Associated EMD

132
Query Report
Current date for active sign-in on screen TJQ
For specific date TJQ /D- 10FEB
For specific date ranges TJQ /T-10FEB15FEB
All agents within your office report TJQ /SOF
Specific agent sign-in report TJQ /SAS-0001AA
Validating Airline report TJQ /SOF/QVP-QR
Refunded Report TJQ /SOF/QTC-RFND
Voided report TJQ /SOF/QTC-CANX
TJQ /SOF/V
Net Remittance issued tickets report TJQ /SOF/N
TJN/SOF

Summary Report
Summary sales period report TJS
For the past period TJS /H-1
Specific agent and past period TJS /SAS-0001AA/H-1
All agents for past period TJS /SOF/H-1

Daily Report
Daily report for active sign-in on screen TJD
All agents for current date TJD / SOF
Specific agent TJD / SAS -0001AA
Past date TJD / D-20JAN

Item Report
Item report for active sign-in on screen TJI
All agents TJI / SOF
Specific Sign-in TJI / SAS -0001AA
Specific date TJI / D -20JAN
Closed sales period TJI / H -1

Printing Report
Print Last Display Report, Default printer TJP
Print last displayed report, specified printer TJP / PRT-TB3051

Transaction Report
Transaction report by document number TJT/TK-1608901510
By sequence number TJT/I-000567

133
Amadeus Quick Reference
Decode / Encode
Encode location DAN LONDON
Decode Location DAC DXB
Encode Airline DNA QATAR AIRWAYS
Decode Airline DNA 157
Encode Country DC QATAR
Decode Country DC EG
Decode Equipment DNE 747
Encode Hotel DNH marriott
Decode Hotel DNH IC
Encode Car DNC AVIS
Decode Car DNC ZI
Encode State DNS California
Decode State DNS USTX

Conversion
Display system time DD
Display Local Time DD KHI
Display local time between cities DD LON1400/MIA
Calculate elapsed time DD KHI1230/LON1755
Find date 30 days prior DD 25DEC/-30
Find 45 days in future DD 25DEC/45

Help
Help for the last Transaction entered HE/
Help for a specific topic HE ELECTRONIC
Help for a specific transaction HE FQD
Help for Step INDEX HE STEPS
Help for Meal codes HE MEAL
Help for Amadeus Fare discounted codes HE FARE REQ
Help for E-ticket policies of specific carrier HE ETT QR

Amadeus Information Pages

Display AIS INDEX GG AIS
Display Airline Access level in Amadeus GGPCAL ACC
Display Airline Function level in Amadeus GGPCAL FUN
Display Airline Function supported by a specific airline GG AIR QR
Display Country Information GG COU SA
Display information for a specific Airport GG APT LHR
Display Information for a specific Hotel chain GG HTL SI
Display Information for specific Car company GG CAR ZI
Display information for Amadeus Input and output GG CODE
codes
Display Information for a specific Amadeus company GG AMA PK

134
Availability / Schedule /Timetable
Display Basic Neutral Availability AN04FEBKHIDOH
Display Basic Neutral Schedule SN04FEBKHIDOH
Display Basic Neutral Timetable TNKHIDXB
Display Availability by Departure AD04FEBKHIDXB
Display Schedule by Departure SD04FEBKHIDXB
Display Timetable by Departure TDKHIDXB
Display Availability by Arrival AA04FEBKHIDXB
Display Schedule by Arrival SA04FEBKHIDXB
Display Timetable by Arrival TAKHIDXB
Display Availability by Elapsed Travel Time AE04FEBKHIDXB
Display Schedule by Elapsed Travel Time SE04FEBKHIDXB
Display Timetable by Elapsed Travel Time TEKHIDXB
Display current Date & Time Availability ANKHIDXB
Display Availability for specific time AN19DECKHIDXB1200
Display Availability for specific Carrier AN19DECKHIDXB/APK
Display Availability for specific Carriers AN19DECKHILHR/AQR, EK, GF
Display Availability for specific Class AN19DECKHIDXB/CV
Display Availability for specific Cabin AN19DECKHIDXB/KY
Display Availability for connecting city AN19DECKHIYYZ/XAUH
Display Availability to use combination AN19DECKHIYYZ0900/XAUH/CV
Display Dual Availability option AN19DECKHIDXB/APK*25DECDXBDOH/AEK
Display Availability to use Direct access 1WYAD19DECKHIMCT
Display Availability to use Carrier Prefer ANQR12DECKHILHR
Display Availability to use Seven Day Search AN/12DECKHICAS/AQR/CQ
Display Availability for Number of seats require AN04FEBKHIDXB/B5
Display Availability for Direct Flights AN04FEBKHIYYZ/FD
Display Availability for Non-stop AN04FEBKHIYYZ/FN
Display Availability for Chartered Flights AN04FEBKHIYYZ/FC
Display Availability for online connection AN04FEBLHRNYC/O
Display Availability for One world Alliance airlines AN*O12JANLHRJFK
Display Availability for Star Alliance airlines AN*A12JANLHRJFK
Display Availability for Sky Team Alliance airlines AN*S12JANLHRJFK

Follow-Up Entries for Availability /Schedule / Timetable

Change Availability for Next day MN
Change Availability for Previous Day MY
Change Origin City ACJED
Change Destination City AC//LHR
Change City pair ACLHRJFK
Change for specific carrier AC/AEK
Change for any carrier AC/AYY
Change for specific class of service AC/CF
Change for connecting city AC/XLHR
Change Departure Date AC25jan
Change Number of days Later AC5
Change Number of days Earlier AC-6
Change Number of days Earlier both city pair AC-5*-3

135
Change both Dates for Dual option AC25DEC*30DEC
Change Number of days Later both city pair AC5*3
Change Number of days Earlier 1 st city pair
P P AC-3*
Change Number of days Earlier 2 nd city pair
P P AC*-3
Change Number of days Later 1 st city pair
P P AC3*
Change Return for same day ACR
Change Return for specific date ACR20FEB
Change Number of days Earlier for Return ACR-3
Change Number of days Later for Return ACR3
Change Availability Display to Schedule Display ACSN
Change for Direct Access ACL4
Change for Fare Display ACFQ
Redisplay previous Availability MPAN

Flight Information
Display Flight Information from Availability or PNR DO 3
Display Flight Information for specific Flight and date DO BA124/25DEC

Sell Air Segment

Sell 2 Y class seats from line 5 SS 2 Y 5
Sell 2 Mixed classes of service from line 4 SS 2 B Q 4
Waitlist 2 seats SS 2 Y 5 / PE
Direct sell for 2 seats SS QR610 B 25DEC KHIDOH2
Waitlist for 2 seats SS QR610 B 25DEC KHIDOH PE2
Open segment for a specific carrier SO QR B 12JUN DOHKHI
Surface segment SI ARNK

Name Field
Single family name NM1KHAN/ALI MR
Same family names NM2KHAN/ALI MR/AYESHA MRS
Multi names NM1KHAN/ALI MR1SYED/NAQVI MR
Multi names NM1KHAN/ALI MR ; NM1SYED/NAQVI MR
Child Name NM1KHAN/ALIYA MISS(CHD/15APR20)
Infant as same as adult family name NM1KHAN/AYESHA MRS(INF/AMIR/20JUN23)
Different Family for Infant NM1KHAN/AYESHA MRS(INFMUHAMMAD/AMIR/20JUN23)

Contact Field
Phone Number Field AP 56567778
Phone Number Field for specific Location AP KHI 56567778
Mobile Contact Number APM-03005445456
Home Contact Number APH-02156565566
Business Contact Number APB-02188872231
Email Address APE-abc@abc.com

136
Ticket Arrangement Field
No Time limit TKOK
Specific Time Limit with Date and Local Time TKTL12MAR/1200
Auto Cancellation on Specific Date and Local Time TKXL12MAR/1200
Send Q21, category 0 for reminder TKOK/Q21C0

Received from Field

Modification asked by Passenger RF PAX
Modification by Agent RF ALI
Modification asked by Mr. Syed Ali RF MR SYED ALI

End Transaction
End the File and close the PNR ET
End the File and Redisplay PNR ER
End the File and Change the status code ETK
End the File and Change the status code, Redisplay PNR ERK

Retrieval PNR
Display active PNR on current screen RT
Retrieve PNR Number RTXXXXXX
Retrieve by Name RT/AHMED
Retrieve by Alphabet RT/A
By flight Number and date RTQR610/12JUNKHIDOH-AHMED
Retrieve PNR on line 4 of the List RT4
Redisplay name list RT0
Display PNR name RTN
List of passengers for specific flight Number and Date LP/QR604/12MAR/KHIDOH
Retrieve or Display PNR on Line 5 of the displayed List LP 5
Redisplay name list LP 0

Minimum Connecting Time

Minimum Connecting time from PNR segments DM3/4
For single Airport DMLHR
For specific Airport and Carriers DMQR/LHR/AA
For different Airports and carriers DMQR/LHR-LGW/CO

Frequent Flyer
Display the Name of passenger from Airline Data FFDQR-1111111111 (Amadeus Users Airline Only)
Enter Frequent Flyer Number Automated FFNQR-1111111111
Frequent Flyer Number Automated for specific PAX2 FFNQR-1111111111/P2
Manual Entry for Frequent Flyer SRFQTVEK-EK111111111
Manual Entry for Frequent Flyer for PAX 2 SRFQTVEK-EK111111111/P2
FFN agreements between carriers VFFD

137
Advance Seat Request
Display Seat Map for Segment Number 3 SM3
Request specific seat Number ST/R/20K
Request specific seat Number for PAX 4 ST/R/20K/P4
Request specific seat for specific segment 4 ST/R/20K/S4
Generic Smoking Seat ST/S
Generic Non-Smoking ST
Generic Non-Smoking Window for Passenger #2 ST/W/P2
Generic Non-Smoking Aisle for Segment # 4 ST/A/S4
Non-Smoking Bulk Head for Segment # 5 and PAX # 3 ST/B/S5/P3

Other Service Information – OSI

Information for specific carrier OS EK PAX IS VIP
Information for All carriers OS YY LCCT KHI 02156565668

Services Required – SSR

Specific Meal request for All Carriers and Segments SR VGML
Specific Meal request for Specific carrier and Passenger SR VGML LH/P2
Specific Meal request for Specific carrier and Segment SR VGML LH/S4
Form of ID as Passport number for an e-ticket SR FOID QR HK1- PP1234567/P1
Enter SFPD data SRDOCS AA HK1-----30JUN73-M--SMITH-DAVE/P1
Enter AIPS information (Passport) SR DOCS QR HK1-P-PAK-1234567-PAK-04FEB67-M-15DEC29-KHAN/ALI-H/P

Cancellation
Cancel Specific Segment XE 4
Cancel Specific Segments XE4,7
Cancel Range of segments XE4-6
Cancel seat elements SX/7,8
Cancel Itinerary XI

Change Segment Data

Change class all segments to F SB F
Change class on segment 6 SB F6
Change date to 28NOV on segment 6 SB 28NOV6
Change date to 28NOV and class M on segment 6 SB M 28NOV6

Retrieve History
Retrieve Entire History RH
Retrieve History for specific Segment # 4 RHS4
Retrieve History for other Airline PNR RLH
Retrieve History for Air segments RHA
Retrieve History for Car segments RHC
Retrieve History for Hotel segments RHH
Retrieve History for Itinerary RHI
Retrieve History for Name RHN

138
Remarks
General Remark only View by Amadeus Airline Users RM (Free flow text)
Confidential Remarks View by Your office RC (Free flow text)
Service fee remarks for back office accounting RIS USD 250.00
Free flow text on ITR RIZ Service amount charged PKR 2500.00
Free flow text on itinerary RIR Please reconfirms your return itinerary
Option for reminder OP25DEC/FREE FLOW TEXT

Replicate PNR
Copy PNR RRN
Copy PNR and increase by 2 persons RRN/2
Copy and create cross reference of copy PNR RRA
Copy Itinerary elements only RRI

Split PNR Steps:

Step 1: Split passenger # 3 SP3
Step 2: Received from RF P
Step 3: File Split PNR EF
Step 4: Received Again RF P
Step 5: End Transaction ER

Claim PNR
Display other Airline PNR, ER to claim RO GF ABDFGH
Display by flight, date, name, ER to claim RO GF 751/25DECKHIBAH-KHAN/ALI
Display from similar name list for passenger on line 3 RO3

Printer / Printing
Print All pages on Default printer WRA/RT
Screen Print on Default printer WRS/RT
Extended Itinerary print on Default Printer IEP
Extended Joint Itinerary Print on default Printer IEPJ
Print Query Report without Display WRA/TJQ/SOF/D-01OCT31OCT
Print Last Display Sales Report TJP
Print Ticket TTP
Print Ticket and redisplay PNR TTP/RT
Print Ticket for specific TST TTP/T2
Print Ticket for specific passenger TTP/P3
Print Ticket for specific segment & passenger TTP/P3/S2,5
Print Ticket for All Infant passengers TTP/INF
Print Ticket for All Non-Infant passengers TTP/PAX
Print Ticket on specific Stock TTP/XA2

139
Print Ticket to use carrier override option TTP/V*EK
Print Ticket to use override past date TST TTP/O
Print Itinerary Receipt ITR
Print ITR for specific FA element ITR/L10
Print Duplicate ITR (Within 7Days of issuance date) ITR/copy
Print specific Queue and remove items QP97
Print Queue and Retain items in Queue QPR97
Print Passenger Profile WRA/PD
Print the Fares displayed on the screen WRA/F
Print the TST of the displayed PNR WRA/TQT

Past Date PNR

Past date PNR by record locator RPD/RLC- XYZXYZ
Past date PNR by Flight, Date Segment RPD/QR604/12JAN10*Q
Record locator and date of travel RPD/RLC-XXXYYZ/12JAN22*Q
Request PDRs with status RLD
Retrieve a PDR from PDR list display PLD4

Manual Ticket Number

Enter Manually E- Ticket Number for Non-Infant FHE PAX 157-9196789012
Enter Manually E-Ticket Number for Infant FHE INF 157-9196789013
Enter Manually E-Ticket Number for specific Non-Infant FHE PAX 157-9196789012/P2
Enter Manually E- Ticket Number for specific segments FHE 157-9196789012/S2,3
Conjunction E- Ticket Number FHE 157-9196789012-013

Queues
Place PNR on specific queue QE21
Place PNR on specific queue with category QE21C0
Place on queue for another office QE/KHIPK2120/97C0D1
Queue count Total activity QT
Queue count Total, active PNR only QTQ
Display a list of PNRS on specific Queue QV/21C0
Start specific queue 8 QS8
Start specific queue with category and date range QS8C0D2
Ignore PNR move it to bottom, display next PNR QD
Ignore PNR move it to bottom, exit queue QDF
Remove PNR from queue count QN
Ignore PNR and exit from Queue count QI
Ignore changes, exit queue redisplay PNR out of queue QIR

Bank Settlement Plan

Display BSP participating carriers for Pakistan BSP TGBD-PK
Display e-ticketing participating for Pakistan market TGETD-PK
Interline Ticketing agreement between 2 carriers TGAD – QR / AF

140
Fare Quote Display
Display Fare quote for origin city and CRT location for FQD DXB
current date
Display Fare quote between two Cities / Airports FQD KHIDOH
Fare display for specific airline for current date FQD KHIAMM/AGF
Fare display for specific class for current date FQD KHIAMM/CF
Fare display for front cabin FQD KHIIST/KF
Display fares in NUC FQD KHIMIL/R, NUC
Shopper display – lowest to highest for all Amadeus FQD KHILON/S
Specific date for specific city pair FQD KHIPAR/D15DEC
Specific past date for specific city pair FQD KHILON/D01MAY23
Exact outbound travel FQD KHIMUC/D30DEC*
Range for travel date starts FQD KHINYC/D10NOV**30NOV
Exact outbound and inbound travel date FQD KHILON/D25NOV*10DEC
Fares shown in lowest to highest for specific airlines FQD KHILON/AQR/IX
Display one-way fares only FQD KHINYC/IO
Display Round trip fares only FQD KHILON/IR
Display Half round trip fares in NUC FQD FRABUD/IH
Display fares and the Taxes FQD KHILHR/R, AT
Display Private Fares (Uni Fares) FQD KHICMB/R, U
Display Youth Fare FQD KHICAI/R, - ZZ
Display Fare, No-penalty and No-advance purchase FQD KHINYC/R, *NPE, *NAP

Follow-Up after Fare Quote Display

Display reverse fare for specific cities / airports FQDR
Display All special Fare/Passenger type codes FQL*
Display Fare quote in NUC FQDN
Display Fare in Local currency FQDL
Display Fare rule from line 3 FQN 3
Display Fare rules list of categories from line 3 FQN 3* LI
Display Penalty rule for fare from line 3 FQN 3*PE
Display Tax information for specific country FQN TAX/PK

Currency Conversion
Convert specific amount, using a currency code FQC 100EUR/PKR
Convert from a designated currency to a NUC FQC 50000PKR/NUC
Convert currencies up to 12 months in the past FQC 100GBP/INR/15JAN23

Rate of Exchange Display

Display IATA Rate of exchange (ROE) of your terminal FQA
Display IATA Rate of exchange (ROE) of a Country FQA*PK
Display IATA Rate of exchange (ROE) for past date FQA*KHI/25JAN23
Display a list of BSRs for a currency FQB PKR

141
Informative Pricing
Informative Pricing for specific Airline FQP KHI/A QR DOH
Informative Pricing for specific Date FQP KHI/D 25DEC DOH
Informative Pricing for specific Class FQP KHI/C N DOH
Informative Pricing for lowest fare an itinerary FQP KHIJEDKHI/L
Informative Pricing for Youth fare FQP DOHCAIDOH/RZZ
Informative Pricing for Past Date FQP KHIDOHCAI/R, 25MAY23
Informative Pricing for STOPOVER at DXB FQP KHIDXB-DOHLHR
Informative Pricing for NO STOPOVER at DXB FQP KHIDXBCAI – DXBKHI
Informative Pricing for SURFACE between LHR and CDG FQP KHILHR- - CDGKHI
Informative Pricing for Specific Validating Carrier FQP KHI/AEKDXB/AQRDOH/R, VC-QR
Informative Pricing for UNI (Private) fare FQP KHICMBSYD/R, U
Informative Pricing for Same carrier for all sectors FQP KHIJEDKHI/O SV
Informative pricing by fare families (ECLASSIC) full FQP KHI/D15NOV/AQRDOHLHR-/FF-ECLASSIC
itinerary
Display the Informative Pricing break up from line 3 FQQ 3

Itinerary Pricing
Itinerary Pricing for All passengers and segments FXP
Itinerary Pricing for specific passenger FXP/P2
Itinerary Pricing for specific segments FXP/S2,5
Itinerary Pricing for CHILD FXP/RCH
Itinerary Pricing for INFANT passenger FXP/INF
Itinerary Pricing for NON-INFANT passenger FXP/PAX
Itinerary Pricing for specific Validating carrier FXP/R, VC-EK
Itinerary Pricing for other currency FXP/R, FS –USD
Itinerary Pricing for NOSTOPOVER at segment 4 FXP/S4X
Itinerary Pricing for STOPOVER at segment 4 FXP/S4S
Itinerary Pricing for BREAK POINT segment 4 FXP/B4
Itinerary Pricing for UNI FARE FXP/R, U
Itinerary Pricing for NO SERVICE FEE FXP/NF
Itinerary Pricing for Exempt Taxes FXP/R, ET
Itinerary Pricing for 25% Discount and TKT designator FXP/ZO-25P*FF25
Itinerary Pricing for specific Fare basis FXP/L-KEE7QR2
Itinerary Pricing for AROUND THE WORLD FXP/S2 RW
Display Lowest fare for an Itinerary FXL
Display lowest Available for an Itinerary FXA
Rebook available lowest fare and Create TST FXB
Rebook available lowest fare and don’t Create TST FXR
Display lowest Available for an Itinerary FXD

142
Insert /Update TST Information (Cryptic Entries)
Create Manual TST TTC
Specific passenger TTC/P2
Specific passenger & segments TTC/P2/S2,5
Add selling indicator TTK/SSITI
Specific TST TTK/T2/SSITI
Add Baggage allowance TTK/A20K
Specific TST TTK/T2/A20K
Specific TST & Line TTK/T2/L2/A20K
Add Fare Base TTK/BYEE4M
Specific TST TTK/T2/BKEE4M
Specific TST & Lines TTK/T2/L2,5/BKEE4M
Add not Valid before & after TTK/V12FEB12MAR
Specific TST TTK/T2/V12FEB12MAR
Specific TST & Line TTK/T2/L3,4/V12FEB12MAR
Add not valid after only TTK/VXX12MAR
Specific TST TTK/T2/VXX12MAR
Specific TST & Line TTK/T2/L3,5/VXX12MAR
Add not valid before only TTK/V12FEB
Specific TST TTK/T2/V12FEB
Specific TST & Line TTK/T2/L3,5/V12FEB
Add Market/Net Fare Amount TTK/NF-1800
Add Tour code for Non Infant FT PAX NRQ01800/LHER002
Add Tour code for Infant FT INF NRQ01800/LHER002
Specific Passenger FT PAX NRQ01800/ISBR002/ P2
Specific Passenger & segments FT PAX NRQ01800/KHIR002/ P2/S2,5
Payment for Non-Infant (Publishes Fare) FP PAX CASH
Payment for Non-infant (Net Fare) FP PAX NR+CASH/PKR195000 (Include Taxes)
Payment for Infant (Published Fare) FP INF CASH
Payment for Infant (Net Fare) FP INF NR+CASH/PKR20000 (Include Taxes)
Specific passenger FP PAX NR+CASH/PKR195000/P2
Specific passenger & segments FP PAX NR+CASH/PKR195000/P2/S2,5
Commission FM 0
Specific passenger FM 7/P2
Specific passenger & segments FM 7/P2/S2,5
Validating Carrier FV QR
Specific passenger FV QR/P2
Specific passenger & Segments FV QR/P2/S2,5
Endorsement FE VALID ON SHOWN CARRIERS
Specific passenger FE VALID ON SHOWN CARRIERS/P2
Specific passenger & segments FE VALID ON SHOWN CARRIERS/P2/S2,5
Update / Add Fare Amount TTK/F1800.00 (Local currency PKR)
Update / Add Fare Amount TTK/FUSD495.00 (Other currency USD)
Update / Add Equivalent Fare Amount TTK/EQAR1800.00
Update / Add Fare & Equivalent TTK/FUSD495.00/EQAR1800.00
Update / Add Fare Amount TTK/T50000
Specific TST TTK/T2/T50000
Update/Add Tax TTK/X612E3
Update/Add Taxes TTK/X612E3/X5000YQ
Specific TST TTK/T2/X612E3/X5000YQ

143
 Update/Add Fare & Total Amount for reissue TTK/R1800/T500.00
Additional amount as Total (Reissue) TTK/T500.00
No Additional cost (Reissue) TTK/T0.00
Delete specific Tax # 3 TTK/X3
Change Tax amount for Tax # 3 TTK/X3-X200YQ
Existing Tax as collected for reissue TTK/X3 – O (Old tax which collected)
Add BSR TTK/K13.65000 (K1 is transaction)
Specific TST TTK/T2/K13.65000 (K1 is transaction)
Fare calculation TTK/CKHI SV JED179.00NUC179.00END ROE1.00000
Fare calculation override TTK/CBUILD
Specific TST TTK/T2/CBUILD

Printing Ticket
Basic entry to print ticket TTP
Verify if ticket can be issue (Pre-Issue) TTP/TKT
Issue ticket for specific TST TTP/T2
Issue ticket for specific passenger TTP/P2
Issue ticket for specific segments TTP/S2,5
Issue ticket for specific segments and TST TTP/S2,5/T2
Issue ticket for specific segments and passenger TTP/S2,5/P2
Issue ticket for All INFANT TTP/INF
Issue ticket for All NON-INFANT TTP/PAX
Override Validating carrier TTP/V*QR

Display Electronic Ticket Record

Display e-ticket record from PNR TWD
Display e-ticket record from PNR and refer FA/FHE TWD/L7
Display e-ticket record using ticket number outside PNR TWD/TKT157- 4800154678

Refund Record
Display Refund by ticket number TRF157-9243811327
Update refund record for Passenger Name TRFU/NM KHAN ALI MR
Date of issue TRFU/I 25JAN23
Add doc numbers TRFU/DA 2
Delete doc numbers TRFU/DX 2
Check digit TRFU /D 1 DG 2
Add tkt/doc coupons TRFU /D 1 C34 /D 2 C12
Delete tkt/doc coupons TRFU /DX 1 C34 /DX 2 C12
Document type TRFU /TKT Y
Itinerary type TRFU /S I
Fare paid local currency TRFU /F 10000.00
Fare paid in alternate currency TRFU /F USD1000.00
Fare used local currency TRFU /U 90000.00
TRFU / FM 9N
Commission TRFU / FM 9
TRFU / FM 50.00A

144
Cancellation penalty TRFU / CP 100.00A
TRFU/ CP 50
Miscellaneous fee TRFU/MF 10
TRFU /TA10.00GB
Add specific tax TRFU/TA10.00ZPMIA2
TRFU/TA10.00XFJFK4.5
Update existing tax TRFU/TU4-10.00
Delete specific tax TRFU//TX 9
TRFU//TX 2-4
Tour code TRFU /TC NRD09900
Net refund TRFU /NF 100000.00
Form of payment TRFU /FP 1 CASH
TRFU /FP 2 CCVI111100002222...
Fop amount TRFU /FP A 1 1000.00
Customer file ref TRFU /CD 1 DATA
Original issue TRFU /FO 1253700000007LON...
Remarks TRFU /RM FREEFLOW
Airline authority TRFU /AA 10504Q59QBXE9C
Process Refund TRFP
Display Text Panel TRFT
Retrieve Active Refund record TRF
Ignore Refund record TRFIG
Process Refund TRFP

Document Report Display

Summary Sales report for the Past Period TJS/SOF/H-1
Item Sales report for the past period TJI/SOF/H-1
Summary Sales report for the period before the past TJS/SOF/H-2
period
Item Sales report for the period before the past period TJI/SOF/H-2
Daily Summary Sales report for current date TJD/SOF
Daily Summary report for Specific date TJD/SOF/D-02JUL
Daily Summary report for specific date range TJD/SOF/D-02JUL05JUL
Daily Query Sales report for current date TJD/SOF
Daily Query report for specific date TJQ/SOF/D-02JUL
Query report for specific date range TJQ/SOF/D-02JUL05JUL
Query Report of E-Tickets for date range TJQ/SOF/D-02JUL05JUL/QTC- TKTT
Query Report unused voided e-tickets TJQ/SOF/D-02JUL05JUL/QTC-CANN
Query Report for specific airline TJQ/SOF/D-02JUL05JUL/QVP-BA
Net Remit report TJN/SOF/D-01JUL31JUL
Transaction Report by Ticket stock Number TJT/ TK-4510000300

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