Felix Chilapa Summary

Looking for an exciting and dynamic role where I can utilize my skills and experience to
Commercial Banker
drive tangible results. Passionate about joining an organization that fosters a culture of
innovation, continuous learning, and personal growth.
Profile

+260961179384 Experience
Branch Operations Officer at Atlasmara Bank Zambia Oct 2022 – Continue
felixchilapa@gmai
l.com Zambian Specific responsibilities include; • Achieving set targets in terms of service standards for
customer transactions and Contribute to branch sales through leads and cross selling. •
17.02.1990 Ensure expenditure applications are minimized and are within Budget • Ensure that com-
Male plaints are resolved within agreed turnaround time and ensuring that the customers are
always satisfied with the service. • Ensure daily branch operations are flowing seamless,
Key Skills with no delays in business operations and providing financial delivery services that are in
Operational Efficiency
line with the banks customer service charter • Ensuring Compliance in sending Head
★★★★★ office/Branch reports such as ATM reconciliations, month end aging reports, Daily GL
Customer Service status reports • Ensure timely Tick back of transactions and Ensure that all
★★★★★ transactions/instruments are technically correct and signed, according to laid-down
Problem Solving procedures • Complete customer transactions within the agreed TAT and ensuring that
★★★★★ the system is Handed over to IT in good time • Adherence to controls and procedures
Ability to work independently and and Ensuring that Branch audit exceptions are Closed within agreed turnaround time •
as part of a team Ensure to remain alert to the risk of money laundering by identifying customers, knowing
★★★★★ customers (KYC) by Ensuring that all new accounts are KYC Compliant, reporting suspi-
Ability to work under pressure
cious transactions and safeguarding records • Ensure Branch machines (Note counters,
★★★★★
coin counters, etc) are working optimally and are kept clean, ensuring that all machines
Attention to Detail
are serviced by the vendor with proper filing of job cards. Additional Roles Include; • Oc-
★★★★★
tober 2022 to Present- Working as primary ATM Custodian • October 2022 to Present-
Working as compliance champion • April 2023 to present- Working as KYC customer on-
Languages
boarding champion • October 2022 to Present- Working as primary Vault Custodian •
English January 2023 to Present- Working as a first Aider. Achievements Include; • I played a ma-
Bemba jor role in remediating compliance related issues and scored exceptional on both com-
Nyanja pliance and operation checks for 2023 • I was rated with exceptional performance during
2022 annual performance review and 2023 half year performance review
Interests
Bank Teller at Atlasmara Bank Zambia Aug 2017 – Continue
Playing Musical Instruments
Learning new skills Specific responsibilities include; • Recovering Bank’s revenue at correct rates as per cur-
Reading rent Service Tariff • Cross Selling bank products, such as loans, insurance, cards and in-
Rugby vestments to customers • Ensure that till cash holdings are always kept within prescribed
Making New Friends limits • Balance cash daily and report any differences promptly • Timely processing of
cheque transactions as per stipulated clearing timelines/sessions • Escalate customer
queries/complaints to internal stakeholders • Ensure note counter, currency verifier is in
working order to sustain efficient service • Complete customer transactions within the
agreed TAT • Ensure that all transactions/instruments are technically correct and signed,
according to laid-down procedures • Comply with all cash controls, asset controls
whenever such are assigned, controls over keys, passwords and all controls in Tellers’
guide • Ensure to remain alert to the risk of money laundering by identifying customers,
knowing customers (KYC), reporting suspicious transactions and safeguarding records.
Additional Roles Include; • May 2018 to October 2022 - Worked as primary ATM Custodian
• January 2018 to October 2022- Worked as a first Aider • August 2018 to December 2020-
Worked as backup Vault Custodian • January 2018 to December 2020- Worked as a fire
marshal. Achievements Include; • I was awarded a certificate of recognition for excep-
tional contribution made toward the bank in 2018 • I was given additional roles due to ex-
ceptional performance • I was offered a managerial role due to exceptional performance

Bank Teller at Finance Bank Zambia Ltd Feb 2016 – Continue

Specific responsibilities include; • Recovering Bank’s revenue at correct rates as per cur-
rent Service Tariff • Cross Selling bank products, such as loans, insurance, cards and in-
vestments to customers • Ensure that till cash holdings are always kept within prescribed
 limits • Balance cash daily and report any differences promptly • Timely processing of
cheque transactions as per stipulated clearing timelines/sessions • Escalate customer
queries/complaints to internal stakeholders • Ensure note counter, currency verifier is in
working order to sustain efficient service • Complete customer transactions within the
agreed TAT • Ensure that all transactions/instruments are technically correct and signed,
according to laid-down procedures • Comply with all cash controls, asset controls
whenever such are assigned, controls over keys, passwords and all controls in Tellers’
guide • Ensure to remain alert to the risk of money laundering by identifying customers,
knowing customers (KYC), reporting suspicious transactions and safeguarding records.
Achievements Include; • I was offered employment during the merger of Finance Bank
and BancABC, indicating exceptional performance

Bank Clerk at Finance Bank Zambia Feb 2015 – Continue

Specific responsibilities include; • Ensuring that all necessary charges on unpaid DDACCs
and cheques and handling charges on salaries are collected • Educating customers
about bank products and cross selling the bank products • Effective and accuracy
preparing/posting of vouchers • Deposit mobilization. Achievements Include; • I was
offered a new role due to exceptional performance

Education
Master Of Science In Business Studies – Mar 2023
School of Business and Trad

Diploma In Business Administration – Dec 2011

Diploma In Operations Management (Ops) – Feb 2022

Diploma In Accounting Advanced Controls and – Aug 2016

Certificate In Essential Management Skills For The Work – Aug 2016

ICT Programmes – Feb 2016

References
Elizabeth Mukupa
Atlasmara Bank Zambia, Chingola Branch

emukupa@bancabc.co.zm
+260977787793

Amos Chipasha
Nchanga Youth Development Centre
amos.chipasha@zambia.co.zm

Choolwe Makungu
Atlasmara Bank Zambia

cmakungu@bancabc.co.zm
+260972215444