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SECTOR
ELECTRONICS
QUALIFICATION
ELECTRONIC PRODUCT ASSEMBLY AND SERVICING NCII
UNIT OF COMPETENCY
Participate In Workplace Communication
MODULE TITLE
Participating In Workplace Communication

DIONISIO S. ANGELES INSTITUTE OF TECHNOLOGY (DSAIT) INC

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
SERVICING NCII REVISED
MARCH 2023
 COMPETENCY-BASED LEARNING MATERIAL

HOW TO USE THIS LEARNER’s GUIDE

Welcome to the module: ELECTRONIC PRODUCT ASSEMBLY ANDE

SERVICINGNC II. This module contains training materials and activities for
you to complete.

The unit of competency PARTICIPATE IN WORKPLACE

COMMUNICATION, WORK IN TEAM ENVIRONMENT, SOLVE/ADDRESS
GENERAL WORKPLACE PROBLEMS, DEVELOP CAREER AND LIFE
DECISIONS, CONTRIBUTE TO WORKPLACE INNOVATION, PRESENT
RELEVANT INFORMATION,PRACTICE OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES AND EXERCISE EFFICIENT AND
EFFECTIVE SUSTAINABLE PRACTICES IN THE WORKPLACE the
knowledge, skills and attitudes required for a Household Worker Services. It
is one of the CORE Modules at National Certificate Level (NCII).

You are required to go through a series of learning activities in order to

complete each learning outcomes of the module. In each learning outcome
there are Information Sheets, Resource Sheets and Reference Materials for
further reading to help you better understand the required activities. Follow
these activities on your own and answer self-check at the end of each
learning outcome. Get the answer key from your instructor and check your
work honestly. If you have questions please don’t hesitate to ask your
facilitator for assistance.

Recognition for Prior Learning (RPL)

You may already have some or most of the knowledge and skills covered in
this learner’s guide because you have:

Been working for some time.

Already completed training in this area.

If you can demonstrate to your trainer that you are competent in a

particular knowledge or skills, talk to him/her about having them formally
recognize so you won’t have to do the same training again. If you have
qualification or Certificate of Competency from previous training, show them
to your trainer. If the skills you acquired are still relevant to the module,
they may become the part of the evidence you can present for RPL.

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
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MARCH 2023
 At the end of this learning material is a learner’s Diary. Use this diary
to record important dates, jobs undertaken and to other workplace events
that will assist you in further details to your trainer or assessors. A Record
of Achievement is also provided for your trainer to complete once you
complete this module.
This learning material was prepared to help you achieve the required
competency, in Assemble/ Disassemble Consumer Electronic Products. This
will be the source of information for you to acquire knowledge and skills in
this particular trade, with minimum supervision or help from your
instructor.

In doing the activities to complete the requirements of this module,

please be guided by the following:

1. Talk to you trainer and agree on how you will both organize the
training of this unit. Read through the learning guide carefully. It is
divided into sections which cover all the skill and knowledge you need
to successfully complete in this module.
2. Work through all the information and complete the activities in each
section. Read information sheets and complete the self- check.
Suggested references are included to supplement the materials
provided in this module.
3. Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things. Ask for help.
4. Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that
you listen and take notes.
5. You will be given plenty of opportunity to ask questions and practice
on the job. Make sure you practice your new skills during regular
work shifts. This way you will improve both your speed and memory
and also your confidence. Talk to more experience workmates and ask
for their guidance.
6. Use the self-check questions at the end of each section to test your
own progress.
7. When you are ready, ask your trainer to watch you perform the
activities outline in this module.
8. As you work through the activities, ask for written feedback on your
progress. Your trainer keeps feedback/pre-assessment reports for
this reason. When you have this learning material and feel confident
that you have sufficient knowledge and skills your trainer will arrange
and appointment with a registered assessor to assess you. The
results of the assessment will be recorded in you competency
Achievement Record.

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
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MARCH 2023
 ELECTRONIC PRODUCT ASSEMBLY AND SERVICING NCII

COMPETENCY-BASED LEARNING MATERIALS

No. Unit of Competency Module Title Code

Participate In Workplace Participating In

1 4 00 311210
Communicate Workplace Communicate

Work In A Team Working In Team

2 4 00 311211
Environment Environment

Solving/Addressing
Solve/Address General
3 General Workplace 4 00 311212
Workplace Problems
Problems

Develop Career and Life Developing Career and

4 4 00 311213
Decisions Life Decisions

Contribute To Contributing To
5 4 00 311214
Workplace Innovation Workplace Innovation

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
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MARCH 2023
No. Unit of Competency Module Title Code

Present Relevant Presenting Relevant

6 4 00 311215
Information Information

Practice Occupational Practicing Occupational

7 Safety And Health Safety And Health 4 00 311216
Policies and Procedures Policies and Procedures

Exercise Efficient And Exercising Efficient And

Effective Sustainable Effective Sustainable
8 4 00 311217
Practices In The Practices In The
Workplace Workplace

Practicing
Practice Entrepreneurial
9 Entrepreneurial Skills In 4 00 311218
Skills In The Workplace
The Workplace

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
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MARCH 2023
 ELECTRONIC PRODUCT
ASSEMBLY AND SERVICING
NCII

“PARTICIPATING
IN WORKPLACE
COMMUNICATION”

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
SERVICING NCII REVISED
MARCH 2023
 MODULES OF INSTRUCTION

ELECTRONIC PRODUCT ASSEMBLY AND

QUALIFICATION
SERVICING NCII

PARTICIPATE IN WORKPLACE
UNIT OF COMPETENCY
COMMUNICATION

PARTICIPATING IN WORKPLACE
MODULE TITLE
COMMUNICATION

MODULE DESCRIPTOR:
This module covers the knowledge, skills and attitudes required to obtain,
interpret and convey information in response to workplace requirements

NOMINAL DURATION 10 HRS

LEARNING OUTCOMES

LO1. Obtain and convey workplace information.

LO2. Participate in Workplace meeting and discussion.

LO3. Complete relevant work related documents.

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 LEARNING OBTAIN AND CONVEY WORKPLACE
OUTCOME 1 INFORMATION

CONTENTS:
 Effective communication

ASSESSMENT CRITERIA:
 Specific relevant information is accessed from appropriate sources.
 Effective questioning, active listening and speaking skills are used to
gather and convey information.
 Appropriate medium is used to transfer information and ideas.
 Appropriate non-verbal communication is used.
 Appropriate lines of communication with superiors and colleagues are
identified and followed.
 Defined workplace procedures for the location and storage of
information are used.
 Personal interaction is carried out clearly and concisely.

CONDITIONS
Students/trainees must be provided with the following:
 Writing Materials (Pen and Paper)
 References (Books)
 Manuals

METHODOLOGIES
 Group Discussion
 Interaction
 Reportorial

ASSESSMENT METHOD
 Written test per training to the parts of speech.
 Practical/Performance test/Group role playing.
Interview about proper way and manners in communications

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PRODUCT RICHARD A. MANANSALA EPASNCII-
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 LEARNING EXPERIENCES

LEARNING OUTCOME
Obtain and Convey Workplace Information

Learning Activity/Guide Special Instruction

 Perform all activities required.

 You must get a rating of 80 to
Read Information Sheet 1.1-1 100%.
“EFFECTIVE COMMUNICATION”
Answer Self Check 1.1-1 If you get below 80% rating, go
Compare Self-Check to Answer over the same activities.
Key1.1-1
If you get the required rating,
proceed to next activities.

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PRODUCT RICHARD A. MANANSALA EPASNCII-
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 INFORMATION SHEET 1.1-1
EFFECTIVE COMMUNICATION

Learning Objective
At the end of this lesson, student will able to:
1. Be a good leader and communicate effectively.
2. Eliminate misunderstanding and can encourage a peaceful work
environment.

Introduction
It is imperative in a leadership role that you communicate effectively.
An age old aphorism goes, “It’s not what you say, but how you say
it.” Communication is what separates a poor leader from an exceptional one.
Having effective communication skills is the key to good leadership.

When you communicate well with your co-worker, it helps eliminate

misunderstandings and can encourage a healthy and peaceful work
environment. Efficient communication with your co-worker will also let you
get work done quickly and professionally.

The moment you get the lines of communication open with your co-
worker, the process of carrying out tasks and projects will most likely go by
smoothly. Plus you will be surprised how meeting targets will become a
whole lot easier.

Types of Communication in a Workplace

1. Open Meeting
It is easier to communicate your passion and how you feel to your
team via open meetings. In this kind of forum, they will not only hear what
you are saying, they will also see and feel it. This approach still remains one
of the best approaches to communicate effectively with a team.

2. Emails
In official settings, communication via email remains potent. It will
enable you to pass messages to members of your team without pulling them
out of their work stations.

3. One on One
Experts have been able to prove that some people understand better
when you take them aside and talk to them on a one-on-one basis. Ensure
that you maintain eye contact with them to enable the message to sink in.

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Proper Techniques on Good Communication

1. Use Presentations
Some people grasp messages easily when pictures and sounds are
involved. Using presentations like Microsoft Power Point to communicate
with your team will give them the opportunity to refer back to it if they aren’t
clear about certain things.

2. Communication via Training

Your training should be tailored towards communicating certain
information to your team members. Most employees take training serious,
especially when it’s part of their appraisal.

3. Display Confidence and Seriousness

Ensure that you display confidence and seriousness to ensure that
you will not be taken for granted. When your team members notice any
uncertainty and lack of seriousness when you’re communicating with them,
they are likely to treat the information with disdain or disregard.

4. Use Simple Words

The truth is that everybody cannot be on same page when it comes to
vocabulary. Therefore, to be effective in your communications with your
team members, use words that can be easily understood. When ambiguous
words are used, you can be misunderstood and/or waste precious time
having to explain yourself.

5. Use Visuals
Place visuals at strategic positions around the work stations of your
team. They should not just hear the message, they should also see it. This
gives room for better comprehension.

6. Listen to Your Team Members

Communication is intended to be a two way street. Don’t just talk
because you are the leader without listening to anyone else. Encourage
them to open up so you can be well guided when communicating in the
future with them. You have two ears and one mouth –so you must listen
more than you speak.

7. Use Body Language

Your body language will pass your message faster and better. Master
the art of using body language when communicating with your team.
Stand/sit up straight, use smiles, handshakes and eye contact.

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
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MARCH 2023
 8. Act Out Your Message
Someone once said, “Tell me what you want me to do and I might
forget it, but do it in front of me and I will never forget it.” Acting out your
message is a very potent way of communicating with your team. Let them
see you do what you want them to do, and watch their excuses disappear.

9. Use The Appropriate Tone of Voice

One word can mean a different thing when said in a different tone of
voice. Make sure you use the appropriate tone of voice to communicate your
message to your team so
that you won’t be misunderstood and discourage or demotivate members or
cause them to shut down completely out of fear.

10. Avoid Unnecessary Repetition

If you want your team members to take you serious, never sound like
a broken record and don’t beat a dead horse. Tell your team members what
you want them to know or do and ask them if they are clear about it. If they
are not, only then do you repeat what you have said.

11. Create a Receptive Atmosphere

To effectively communicate with your team, you must create a
receptive atmosphere. Avoid a tense environment at all costs because when
you communicate in an overly intense manner, the message you are trying
to share might not be well understood or retained.

12. Be Humorous
Using friendly jokes when communicating with your team members
will help pass your message along in a more relaxed way. This method of
communication has been proven to be a highly effective way of dousing
tension. When the atmosphere is unfriendly and intense, being humorous
does the trick. If you must use jokes, please don’t overdo it. Remember, you
are not a stand-up comedian.

13. Be Articulate
Communication is indeed a skill that must be learned by all,
especially if you want to lead any group of people. Being articulate when you
communicate to your team members makes it easier for them to understand
your message.

14. Avoid Mumbling

Your team members should be able to hear you clearly. When
communicating with them, try as much as possible to speak clearly and not

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MARCH 2023
mumble words. When you mumble words or speak too quickly, you may
assume that they are clear on the subject. But the truth is, they might not
be. It also shows a lack of confidence on your part.

15. Encourage Feedback

Don’t just talk and walk away. Give room for feedback so that you can
measure the effectiveness of your style of communication. It will also afford
you the privilege of knowing if your message was well understood.

16. Gesticulate
Use your hands to demonstrate your message. Make hand motions
and signals to establish the seriousness of your subject matter when
communicating with your team members. This shows that you understand
what you are trying to relay to them. Just don’t let your body movement
become too exaggerated and intense.

17. Be Appreciative
After every communication session, via whatever means you have
decided, always remember to thank your listeners for their time. It will cost
you nothing and it’s a simple courtesy.

Remember that the point of working as a team is to share ideas and boost
productivity. When communication is hampered, it can sidetrack the entire
effort. You must work hard at these communication tactics and create ground
rules to keep everyone up to date, which helps avoid confusion and ensure the
completion of the project with ease.

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 SELF CHECK 1.1-1
EFFECTIVE COMMUNICATION

MATCHING TYPE
DIRECTION: Match the following descriptions in Column A to the given terms
in Column B. Write the answer on the space provided before the
number.

_______01. This approach still remains one of

the best approaches to communicate A. Act Out Your
effectively with a team. Message
_______02. It will enable you to pass messages B. Avoid Unnecessary
to members of your team without Repetition
pulling them out of their work C. Communication via
stations. Training
_______03. Some people grasp messages easily D. Create a Receptive
when pictures and sounds are Atmosphere
involved E. Emails
_______04. Your training should be tailored F. Gesticulate
towards communicating certain G. Listen to Your
information to your team members. Team Members
_______05. Communication is intended to be a H. Open Meeting
two way street. I. Use Presentations
_______06. If you want your team members to J. Use Simple Words
take you serious, never sound like a
broken record and don’t beat a dead
horse.
_______07. Use your hands to demonstrate your
message.
_______08. A very potent way of communicating
with your team. Let them see you do
what you want them to do, and
watch their excuses disappear.
_______09. Use words that can be easily
understood.
_______10. Avoid a tense environment at all
costs because when you
communicate in an overly intense
manner, the message you are trying
to share might not be well
understood or retained.

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 ANSWER KEY 1.1-1
EFFECTIVE COMMUNICATION

MATCHING TYPE

1. H. Open Meeting
2. E. Emails
3. I. Use Presentations
4. C. Communication via Training
5. G. Listen to Your Team Members
6. B. Avoid Unnecessary Repetition
7. F. Gesticulate
8. A. Act out Your Message
9. J. Use Simple Words
10. D. Create a Receptive Atmosphere

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PRODUCT RICHARD A. MANANSALA EPASNCII-
ASSEMBLY AND
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MARCH 2023