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Effective Business Communication - Unit 5 - Mid-Term

The document is a quiz on effective business communication. It contains 17 multiple choice questions testing understanding of key communication concepts like the definition of communication, models of communication like LESCANT, principles of effective writing like clarity and simplicity, stages of writing a business message, appropriate tone for business documents, and components of common business documents like letters and meeting minutes.

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723 views4 pages

Effective Business Communication - Unit 5 - Mid-Term

The document is a quiz on effective business communication. It contains 17 multiple choice questions testing understanding of key communication concepts like the definition of communication, models of communication like LESCANT, principles of effective writing like clarity and simplicity, stages of writing a business message, appropriate tone for business documents, and components of common business documents like letters and meeting minutes.

Uploaded by

prithvirajdk7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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X

(https://swayam.gov.in) (https://swayam.gov.in/nc_details/IIMB)

prithvirajdk7@gmail.com 

IIMB (https://swayam.gov.in/explorer?ncCode=IIMB) » Effective Business Communication (course)

Mid-term

Course
outline

Week 0 ()
Mid-Term Quiz
Assignment not submitted Due date: 2023-09-18, 23:59 IST.
Week 1 - The
Process of
Communicati
1) Meta-Communication is : 1 point
on ()
Definition of communication
Week 2 - The
Communication about communication
Basics of
Professional A Barrier to communication
Writing () None of the above

Week 3 -
Professional
Writing - 2) Feedback interferes with the process of communication. 1 point
Application
() Agree
Disagree
Mid-term ()

Quiz: Mid-
Term Quiz
3) Which of the following is NOT an influencing factor, in the LESCANT model? 1 point
(assessment?
name=126)
Language
Feedback Authority
(unit?
Non- verbal behaviour
unit=127&less
on=134) Equity
4) In the definition of communication, the term 'Intended Meaning' signifies 1 point
Week 4 -
_____________.
Glossophobi
a and Oral Communication has no purpose
Communicati
Communication is a never-ending activity
on ()
There is a purpose associated with the message
None of the above

5) Clarity, or being clear means that what you write must be: 1 point

Difficult
Simple
Obtuse
Superfluous

6) Simplicity of language and clarity of _____________ makes it easy for the reader to 1 point
understand a message.

Articles
Logic
Construction
Synonyms

7) A good business message is the result of considered effort on the part of the author 1 point
and involves four stages. The four stages are:

Posturing, drawing, rendering, posting


Positioning, decoding, recording, polishing
Preparing, doodling, revising, presenting
Planning, drafting, reviewing and publishing

8) A business document must convey a _______________ tone. 2 points

Condescending
Humorous
Courteous
Pessimistic

9) In the VED Analysis, V E D stands for 2 points


Value, Explicit, Discrete
Vital, Explication, Description
Vital, Essential, Desirable
Venerate , Eminent, Desirable

10) A good email incorporates: 2 points

Address bar
Subject bar
Content
All of the above

11) Read the following message and check what is missing 2 points

Dear Radha,

As discussed over the phone, this is to confirm that we are meeting at 11.00 am tomorrow to
discuss the Marketing Strategy for our new product.

Vinod

Salutation
Message
Signature
Sign-off line

12) Which of the following type of minutes provides a detailed description of the 2 points
proceeding of a meeting?

Notes of meeting
Narrative minutes
Resolution minutes
Action minutes

13) Communication is: 2 points

An open-ended process
A close-ended process
A cybernetic process
All of the above
None of the above

14) If you decide to include a ‘Post Script’ (or PS) as a part of the letter you are 2 points
drafting, where would you locate this component?

After the subject line


Before the signature
In the line immediately after the signature
In the right-hand corner of the letter

15) A business letter must be lengthy and detailed; exceeding two pages. 3 points

True
False

16) A good business message is the result of considered effort on 3 points


the part of the author and involves four stages. The four stages are:

Posturing, drawing, rendering, posting


Positioning, decoding, recording, polishing
Planning, drafting, reviewing and publishing

17) Whichof the following word(s) is appropriate for use in written 3 points
business communication
Huge
Humungous
Therefore

You may submit any number of times before the due date. The final submission will be
considered for grading.
Submit Answers

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