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Assignment: 1

Instructions:
Number of Questions: 30
Maximum Marks: 30
Each question carries 1 Mark.
All questions are compulsory.
Attempts: 1
1
What are the benefits of effective listening in a professional environment?

Fostering conflicts and misunderstandings among team members

Leading to a negative work environment
Improving team morale and productivity
Encouraging excessive talking and interruptions

2
How can visual distractions hinder effective listening?

They can lead to misunderstandings of the speaker's message

They can cause excessive talking and interruptions
They can make the listener appear disinterested
They can disrupt communication and misinterpretation

3
Why is it important to practice self-awareness during effective listening?

To interrupt the speaker and impose solutions

To avoid facing the speaker and maintaining eye contact
To overcome personal mindset and bias
To fidget and be distracted during conversations

4
What are the main benefits of persuasion in business communication?

To deceive customers and make more profits

To manipulate employees and control them
To motivate workers and achieve goals
To create conflicts and chaos within the organization

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5
What does the AIDA formula stand for in the context of job applications?

Attention-Interest-Decision-Action
Awareness-Involvement-Desire-Acquisition
Attitude-Intention-Decision-Achievement
Attention-Interest-Desire-Action

6
What is the main purpose of persuasive speech?

To entertain the audience

To educate the audience
To move and motivate the audience
To criticize the audience

7
What is the role of vocal variety in effective speaking?

To make the speech longer and more elaborate.

To impress the audience with advanced vocabulary.
To add interest and engagement to the speech.
To confuse the audience with different tones.

8
How can voice modulation benefit a speaker during a presentation?

It can make the audience sleepy and disengaged.

It allows the speaker to show their nervousness.
It keeps the audience entertained and interested.
It can create misunderstandings and confusion.

9
What is the role of voice modulation in effective communication?

It helps in creating beautiful melodies.

It allows the speaker to speak at an extremely fast pace.
It conveys emotions and emphasizes important points.
It makes communication boring and monotonous.

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10
How can recording your voice help in improving voice modulation?

It allows you to sing your favorite songs accurately.

It helps in identifying areas of improvement in voice tone and pitch.
It enables you to mimic famous actors in movies.
It assists in imitating different accents and dialects.

11
Which step should be avoided to promote better teamwork?

Encouraging open discussions

Understanding your team members well
Fostering conflicts within the team
Maintaining transparency in communication

12
What role does the team leader have in promoting teamwork?

Discouraging team members' efforts

Intervening in conflicts promptly
Ignoring the team's achievements
Being partial to specific team members

13
Which step in problem-solving involves creating an action plan for implementing the
chosen solution?

Evaluating options
Generating alternatives
Defining the problem
Implementing solutions

14
What does the Soft Systems Methodology (SSM) focus on when solving complex
problems?

Developing creative ideas

Identifying root causes of the problem
Creating a continuous improvement cycl
Uncovering more details about the problem

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15
Which team type consists of individuals from different functional areas within an
organization?

Self-managed teams
Project teams
Cross-functional teams
Manager-led teams

16
What is a common disadvantage of group decision-making?

Increased efficiency in decision-making process

Higher chance of generating innovative ideas
Groupthink leading to limited exploration of alternatives
Reduced sense of ownership among team members

17
What should be the focus of goal setting in relation to psychological health?

Achieving fame and recognition

Establishing and maintaining self-worth and belonging
Accumulating wealth and material possessions
Receiving external praise and validation

18
Why is it important to regularly review and adjust your schedule?

To eliminate the need for goal setting and planning.

To avoid making any changes to your original schedule.
To assess progress and make improvements for better results.
To keep the schedule rigid and unchanged at all times.

19
Communication should not consider cost and benefit factor.

True
False

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20
Cultivating language is not important for communication

True
False

21
Technically people may learn to write well but may not support it with appropriate
emotions.

True
False

22
The advantage of written communication is that you can read and re-read the same
communication.

True
False

23
The trust has to be cultivated over time and without values it cannot be established.

True
False

24
The person reads along with their communication

True
False

25
Success of business depends on . . . . . . .

Emotions
Money
Relationship
None of the above

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26
Showing concern of how addressee of communication will understand by trying to be
in his position is called as . . . . . . . . . .

Empathy
Education
Experience
All of the above

27
. . . . . . . . . Is a term used by Microsoft to indicate a readymade format developed by
wise men.

Developer
Engineer
Wizard
Scientist

28
One of the important area of knowledge for communication is . . . . . . . . .

Reading Skills
Writing Skills
Language
Understanding Skills

29
. . . . . . . . . . Is respecting others and winning them.

Diplomacy
Politics
Skills
Maturity

30
If you are learning business communication, start reading . . . . . . . .

Business Canvas
Business Portfolio
Business Magazines
Audited Statements

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Assignment: 2

Instructions:
Assignment 2 is based on the following text/paragraph of case study/situational exercise etc. You first
need to read this text and then answer the following MCMR i.e. Multiple choice multiple response
questions.
Number of Questions: 5
Each question carries 2 Mark
All Five Questions are Mandatory.
Attempts: 1
Background: Sarah, a professional with multiple responsibilities, struggled with time management
and often found herself overwhelmed with tasks. She recognized the need to improve her time
management skills to achieve her goals effectively. Goal Setting:Sarah began by setting clear,
specific, and measurable goals. She identified both short-term and long-term objectives, providing a
roadmap for her efforts. Time Line Preparation:To enhance efficiency, Sarah created a detailed
timeline outlining tasks, deadlines, and priorities. She categorized tasks based on urgency and
importance, ensuring a structured approach to her work. Time Allocation:Sarah allocated time to
each task based on its complexity and priority. By understanding the time required for different
activities, she could distribute her efforts effectively throughout the day. Time-Schedule Follow-
Up:To successfully adhere to her time schedule, Sarah implemented strategies such as regular breaks
to maintain focus, avoiding multitasking to ensure quality work, and using productivity tools to
track progress. Outcome:Sarah's commitment to effective time management resulted in increased
productivity, reduced stress, and the successful achievement of her goals
1

2 What is the first step in effective time management?

Set clear goals
Do swot analysis
Create road map
Creating a to-do list

3 How should tasks be categorized in a time management plan?

Alphabetically
Based on personal preference
Based on urgency
Based on importance

4 What does effective time allocation involve?

Equal time for all tasks
Allocating time based on complexity
Allocating time based on priority
Know your inner voice

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5 How can one successfully follow a time schedule?

Constant multitasking
Using productivity tools
Aking regular breaks
Ignoring breaks

6 What benefit did sarah get after doing time management?

Reduced stress
Good impression
Better promotion
Increased productivity,

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