Scribd
Upload
256 views

Taking Table Reservation (Script)

The document outlines the steps for taking a table reservation over the phone at a restaurant. The staff member should greet the caller politely, ask for their name and who they are calling on behalf of. They then determine the number of guests, reservation date, time of arrival. If the reservation is for someone else, the staff should collect the guest's contact details. The staff recaps the reservation details and confirms any additional requests before concluding the call professionally and following up to confirm.

Uploaded by

Nicole Eve Pelaez-Abarrientos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
256 views

Taking Table Reservation (Script)

The document outlines the steps for taking a table reservation over the phone at a restaurant. The staff member should greet the caller politely, ask for their name and who they are calling on behalf of. They then determine the number of guests, reservation date, time of arrival. If the reservation is for someone else, the staff should collect the guest's contact details. The staff recaps the reservation details and confirms any additional requests before concluding the call professionally and following up to confirm.

Uploaded by

Nicole Eve Pelaez-Abarrientos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Food and Beverage Services

TAKING TABLE RESERVATION

(Answer the phone promptly, introduce yourself and ask the name of the caller properly)

F&B Staff: Good morning, thank you for calling (name of the restaurant), this is _________, may I know
who is on the line, please?

Caller/Guest: Hi this is _______, I am calling to make table reservation.

(Use the name of the guest appropriately, determine the number of guests, reservation date and time of
arrival) If the caller is making the reservation for another person, ask for the name and the contact
information of the guest who will be checking in and the person making the reservation. Record the
details of the reservation on the reservation log.

F&B Staff: Hi Ms. Karen, for when is this reservation?

Caller/Guest: On __________.

F&B Staff: Will this reservation be under your name?

Caller/Guest: No, I am calling on behalf of my boss, Mr. ________.

F&B Staff: At what time should we expect Mr. _____ arrival, is this for lunch or dinner?

Caller/Guest: He will be there at around _____ In the afternoon.

F&B Staff: Well, noted Ma’am, this reservation is for Mr. ______, can we get his contact details.

(Recap the details of the reservation to the caller. Take note of any additional requests. Conclude the call
properly. Follow up to confirm the reservation)

F&B Staff: Let me just repeat the details of this reservation. You have reserved a table for two on
____(date)__ at 3 in the afternoon. Would there be any other requests Ma’am?

Caller/Guest: None anymore. Thank you.

F&B Staff: Thank you for calling Ms. _______. I’ll call you back to confirm this reservation. Have a nice
day!

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy