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Training Dipl39 Ground Operations

This document provides information about IATA's Ground Operations Diploma program. The 4-course diploma can be completed over 3 years and provides management and operational knowledge about efficient ground operations. The 2 required courses cover human factors and station management, while students choose 2 elective courses on topics like aircraft de-icing, baggage handling, and safety management. Upon completing the diploma, students will have formalized ground operations knowledge according to international standards and developed integrated operational and management skills.

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Sam Amin
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160 views2 pages

Training Dipl39 Ground Operations

This document provides information about IATA's Ground Operations Diploma program. The 4-course diploma can be completed over 3 years and provides management and operational knowledge about efficient ground operations. The 2 required courses cover human factors and station management, while students choose 2 elective courses on topics like aircraft de-icing, baggage handling, and safety management. Upon completing the diploma, students will have formalized ground operations knowledge according to international standards and developed integrated operational and management skills.

Uploaded by

Sam Amin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Ground Operations Diploma

IATA Diploma Program


4 classroom courses to be completed in 3 years
Gain management and operational knowledge about efficient ground operations for airlines and ground service
providers.

Objectives Key topics


Upon completion of this diploma, you will be able to: ▪ Airside and Landside operations
▪ Station Management
Formalize your Ground Operations knowledge ▪ Collaboration between and Airlines and Ground
according to international standards Service Providers
▪ Team management skills
Develop integrated operational and management
skills on Ground Ops functions as Service Provider Prerequisites
or as Airline Ground staff
The recommended level of language proficiency
is ICAO Operational Level 4 for courses in English or
Benefit from a selected combination of Ground
the equivalent level for other languages.
operations related courses

Target audience Recommended level


▪ Intermediate
▪ Ground Service Providers Managers
▪ Advanced
▪ Stations managers
▪ Airport supervisors
How to obtain your diploma
1. Complete the 2 Required courses and 2
Elective courses that make up the Diploma,
within three (3) years.
2. Please contact us to request your diploma
Please note: Classroom courses and virtual
classroom courses (where available) are both
accepted as part of this diploma.

v3.04
2 Required courses
Human Factors in Ground Operations Station Management and Ground Handling
Learn how to improve safety and effectiveness in Supervision
your ground operations with these Examine the functions and management
recommendations for reducing human error. requirements of Ground Handling in the passenger
and cargo terminal and the ramp.

Choose 2 Elective courses


Aircraft De-icing Operations Management Emergency Planning and Response for Airports and
GSPs

Aircraft Weight and Balance


Human Resources Management

Airport Services - Passenger Handling


IGOM Implementation and Standardized Procedures

Baggage Handling Services and Systems


ISAGO for Ground Service Providers
Business Aviation Handling and Fixed-Base
Operations, FBO Ramp Incident/ Accident Investigation

Crisis Communications and Media Response for Safety Management System (SMS) for Ground
Airport and Station Managers Operations

Effective Communication Skills SGHA-SLA and Effective Negotiation Behaviors

SGHA Version 2023 & SLA Refresher

Visit our website for more information: www.iata.org/dipl39


Please contact us www.iata.org/training-contact if you have any questions

v3.04

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