Wincor-Nixdorf

ProCash 2054xe USB

Service Manual

May 2018
Trademarks All trademarks acknowledged and belong to their respective owners.

Copyright © 2016 NCR Corporation, Duluth, Georgia, U.S.A.

http://www.ncr.com
All Rights Reserved

Disclaimer This publication could contain technical inaccuracies or typographical errors

and is provided "as is" without warranty of any kind either express or implied.

The contents are subject to change without notice.

NCR is not liable for any direct, indirect or other damages.

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Table of Contents

Table of Contents
01 - General information

01.01 General Information

01.02 Health & Safety Information
01.03 Acronyms & Abbreviations

02 - Diagnostics & Utilities

02.01 Diagnostic Overview

02.02 CSC-W32 Errors
02.03 Windows Keyboard Shortcuts
02.04 NCR Cable Tester

03 - Power Supply & Distribution

03.01 Power Supply & Distribution

04 - Internal Communications

04.01 Internal Communications

05 - Processor

05.01 Financial PC Overview

05.02 Embedded PC 2nd Gen
05.03 Embedded PC 3rd Gen
05.04 Embedded 5G PC (Upgrade)
05.05 Intel PRO/1000GT NIC

06 - Graphics

06.01 DVI Graphics

07 - Printers

07.01 TP06 Journal Printer

07.02 NP06 Journal Printer
07.03 TP07 Receipt Printer
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Table of Contents

08 - Cash Out Handling

08.01 CMD-V4 Dispenser

08.02 Cash Out Shutter
08.03 Cash Cassettes
08.04 Reject / Retract Bin

09 - Input Devices

09.01 EPP v5
09.02 EPP v5 PCI
09.03 EPP v6
09.04 Softkeys / Glass
09.05 Touch Screen - RST
09.06 USB Operator Panel - OP04
09.07 Graphical Operator Panel - OP05

10 - Card Readers

10.01 CHD-V2XU Card reader

10.02 CHD-V2CU Card reader
10.03 ICM330 DIP Card Reader

11 - Misc Devices

11.01 Special Electronics

11.02 Customer Connection Box
11.03 Wincor Remote Status Indicator
11.04 ATM Lighting
11.05 Media Entry Indicators
11.06 Basic Audio
11.07 Enhanced Audio

12 - Heating & Ventilation

12.01 ATM Heating

13 - Fraud Countermeasures

13.01 ASKIM
13.02 ASKIM II
13.03 DeView Security Cameras

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Table of Contents

14 - Locks

14.01 Cencon Locks

14.02 LA GARD Comboguard 33E
14.03 LA GARD Comboguard 39E
14.04 LA GARD Auditguard 66E

Feedback

Feedback Request

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Revision Record i

Revision Record

Please note that electronic copies are the only valid version of this document.

Revision Date Chapter Reason for change

June 2016 All Initial Release

May 2018 Chapters dated May 2018 Additional content & corrections
New section - Embedded 5G PC (Upgrade)
New section - NP06 Journal Printer
New section - CMD-V4 Cash Cassette
New section - CMD-V4 Reject/Retract Bin
New section - Touch Screen - RST
New section - ICM330 DIP Reader
New section - Basic Audio
New section - Enhanced Audio
New section - ASKIM
New section - ASKIM II
New section - DeView Cameras
New section - Cencon Lock
New section - LA GARD 33E Lock
New section - LA GARD 39E Lock
New section - LA GARD 66E Lock
New section - Feedback

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General Information

General Information

Chapter Contents

Introduction 3
Hardware Architecture 3
Software Architecture 9
Wincor-Nixdorf Terminology Decoder 14
Special Tools 15
ATM Identification 15
Parts Identification 16
Hardware Config. 17
ATM Power Requirements 20
ATM Environmental Requirements 21
Service Access 21

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General Information

General Information

This section contains a general overview of the Wincor ProCash 2054xe

USB ATM hardware and software.

Introduction

The ProCash 2054xe was released into the UK in mid 2006, an adaptation
of the popular 2050 mono function ATM with the PC repositioned on to left
hand side of the safe.

The design change was driven by two reasons:-

· The 2054 has a profile and footprint that makes it virtually a direct
replacement for NCR’s 5684 / 5884 ATMs.

· The external appearance of the fascia and surround blends in

better when installed alongside existing NCR ATMs.

The USB version of the 2054xe was released during 2008, replacing the
original V.24 internal Comms architecture with a USB hub integrated into
the Special Electronics and updated “USB version” hardware devices.

This manual covers the 2054xe USB version ATM.

Hardware Architecture

Major Variants

The ProCash 2054xe USB has two major variants.

· V1 (BZ00) - The upper cabinet layout of ATMs produced prior to

Q4 of 2010 is virtually identical to the original (i.e., pre USB) 2054
XE.

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General Information

· V2 (BZ01) - The upper cabinet layout of ATMs produced after Q4

of 2010 is very different, although many of the devices remain the
same.

V2 / BZ01 type 2054s will always have been produced with:-

· V6 EPP

· 15” LCD & Softkeys

· 3rd Gen Embedded PC

Processor:

All ProCash 2054xe ATMs use “desktop” type Embedded PCs to run the
ATM operating system and application, and to control the various hardware
devices.

Where processor upgrades have taken place since installation, the original
PC may have been retained but upgraded with increased memory, or the
complete PC may have been replaced.

Special Electronics:

Special electronics functions are shared between two devices:-

· Central Special Electronics

· Customer Panel Special Electronics

The Central Special Electronics PCB controls and monitors the “ATM
Specific” and “Misc.” devices (remote alarms and indicators) as well as
monitoring and controlling the ATM’s AC mains power supply.

The Customer Panel Special Electronics functions as a controller and point

of connection for the fascia mounted devices e.g. Lights, MEI’s & Softkeys.

The Central Special Electronics serves also as a USB hub bus and I2C
controller.

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General Information

USB / I2C Internal Comms Link:

An industry standard USB sub-system provides the internal ATM

communications between the application (resident in the PC processor)
and each of the various hardware modules

A USB hub (part of the Central Special Electronics) provides internal ATM
communications between the application (resident in the PC processor)
and the various hardware modules.

An I2C bus comms link connects the Central Special Electronics and
Customer Panel Special Electronics.

V.24 Internal Comms Link:

While no longer used for attachment of major devices, the COM ports on
the PC may be used to attach supplementary V.24 devices if required.

AC Power

For through-the-wall ATMs, incoming AC power from the wall outlet splits
via a “Y” cable just inside the safe.

One feed goes to the ATM heater control, which is always live if the supply
is on, the other feed goes to the AC distributor.

The AC distributor, under control of the Special electronics sequences the

application of power to the main PSU, the PC and other device that may be
connected to the AC distributor, e.g. a PSU for the GOP.

DC Power

A single Central Power Supply Unit produces the DC Voltages used by the
majority of the hardware modules.

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The Central PSU types provide the 25v DC voltage required for the
following devices:-
· Dispenser

· Receipt & Journal Printers

· Customer Display Panel

· Special Electronics

· Console Electronics

· Card Reader

· Other optional Wincor 25v powered devices

There are three direct 25v connection points on the PSU for devices with
high current requirements, and an additional distribution board allows
connection of further devices.

Note that the 25v DC supply will often be referred to as a 24v DC Supply
and you may see this reference on cables, part descriptions, or within this
SAMM etc. This is a historical reference that can be confusing. In all
events, the actual measured voltage will be approximately 25v DC.

Both PSU types also provide +5v, +12v -12v DC voltage required for the
Special electronics PCB and its associated devices.

Peripheral Devices:

Peripheral devices can be defined as the dispenser, printers etc. that

perform the mechanical functions of the ATM.

These are interfaced to the processor via the USB link, either directly or via
the special electronics PCB. These modules are, for the most part,
compact and easy to change.

One feature worth noting is that buttons, levers etc. required for service or
module replenishment access are coloured green or yellow. If you are
looking for something to open, push or pull - look for something green or
yellow!
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General Information

Hot change of components is not supported. The ATM must always be

powered down when changing any peripheral device. Serious damage can
result from hot changing devices.

ATM Heating:

The ProCash through-the-wall ATMs are designed for use in a wide range
of climatic conditions.

A single heater unit with integrated fan is located behind the LCD panel

A heater controller, mounted either in the safe or in the top cabinet,

monitors a thermostat positioned below the fascia keyboard shelf and
switches power to he heater on & off as required.

The heater controller remains on independently of the ATM power supply,

i.e. as long as there is incoming AC power, the heater controller is live and
the heaters may activate.

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General Information

Overall Connectivity:

The following simplified diagrams illustrate the hardware architecture and

connectivity (DC power connections omitted for clarity) of a typical
configuration, ProCash 2054xe USB.

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Software Architecture

When considering the ATM software (from an overview perspective only),

we would expect to be looking at three components:-

· The ATM Operating System & Application.

· Software Updates.

· Downloadable Firmware / Templates.

Windows XP Based Operating Systems

The original specification ProCash XE USB ATMs were designed to work

with a Windows XP based applications but may require a memory increase
where required for satisfactory performance.

Windows 7 Based Operating Systems

The original specification ProCash XE USB ATMs were not designed to

work with a Windows 7 based applications.

Depending on the version of PC installed, it may be possible to retain the

existing PC with an upgrade to the System BIOS.

Refer to the specific chapter within this SAMM for further, PC model
specific information.

Alternatively, Diebold-Nixdorf supply an upgrade kit which allows

installation of the current (Embedded 5G) model PC while still retaining the
essential XE functionality, such as V.24 internal comms

Windows 10 Based Operating Systems

The original specification ProCash XE ATMs were not designed to work

with Windows 7 based applications.

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Diebold-Nixdorf supply an upgrade kit which allows installation of the

current (Embedded 5G) model PC while still retaining the essential XE
functionality, such as V.24 internal comms

ATM Multivendor Operating Systems

Multivendor applications allow a financial institution to:-

1. Run one software package over a number of different types of

ATMs from different manufactures

2. Choose the application that it wishes to run, rather than being

tied to an application specified by an ATM manufacturer.

3. Develop and customise their ATM application without being

tied to an ATM manufacturer for software support.

The introduction by Microsoft of the CEN/XFS, (originally WOSA/XFS)

application programming interface specification (API) was a key enabler for
transition from the previous proprietary ATM application environment.

The XFS API works in conjunction with an SPI (Service Provider Interface)
that is provided by the ATM manufacturer. As long as the financial
institution developer’s API and the ATM manufacturer’s SPI both adhere to
the XFS spec, there should be no compatibility issues.

For Wincor-Nixdorf ATMs, this SPI is CSC-W32.

The CEN/XFS ATM environment allows ATM owners to choose from, and
quite rapidly integrate into their network, a variety of ATMs from several
different suppliers without the need to rewrite application code specific to
any particular device.

Obvious advantages are that they can use a common set of operator
commands / error codes / ATM functions across the entire ATM population
regardless of what type of ATMs are in use.

The Multivendor software package comprises several elements and once

put together is frequently referred to as “The Stack”

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The following diagram is a simplified illustration of a typical Multivendor

“Stack” with a brief explanation of each part’s function.

Example Multivendor Software “Stack”

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Software Updates.

In addition to the base load, an ATM will typically require software updates.

These updates may be required to:-

· Customise the ATM for a particular type of deployment, branding etc.

· Apply a patch to resolve any known software issues.

· Add or remove functionality.

ATM operators will have different names for this update process (e.g. “New
Builds” etc.) but the functionality will be similar.

The following diagram is a simplified illustration of a typical updates “Stack”

ready to be downloaded to an ATM.

Example ATM Software Updates “Stack”

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Downloadable Firmware

Intelligent device controller boards hold downloadable firmware to control

and / or configure the hardware device attached to it.

The downloadable firmware is a part of the current load of ATM software

resident on the PC Core Hard Drive and can be downloaded from the
processor when required, to an area of NVRAM or F-ROM.

From a maintenance perspective, it is essential to keep in mind that the

behaviour of a device may be significantly changed by the firmware
download that it receives from the ATM Core PC.

During software reload after power up, the operator panel will display the
progress of any firmware download against the device driver task name.

The example below shows that the firmware download to the card reader
(CSCWIDU) is currently 99% complete and the time remaining is 1 second.

CSC-W32 Tasks Initializing On Start-Up

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Wincor-Nixdorf Terminology Decoder

Wincor-Nixdorf use different terminology for their hardware modules than

you may be familiar with from past dealings with other manufacturers’
ATMs.

You will often find these names on cables, connectors etc so it can be
useful to know what they are. The following “decoder” may be helpful.

AZM-NG New generation cash dispenser.

Bon-Drucker Receipt Printer
Bedienerführung Operator Guidance (MEIs)
BZ Build (Revision) level
CHD Card Handing Device
CMD Cash Media Device
CTM CRS / Terminal / ATM
DMS Dynamic Measuring Station - Double note detection.
MDMS II Mechanical Measuring Station – Double note detection
Drucker Printer
EPP Encrypted PIN Pad (Customer keypad / Encryptor)
Extractor Pick mechanism
KDIAG Diagnostics run from a Notebook PC or CDROM
Lufter Fan
NP06 USB Dot Matrix Journal printer
TP06 USB Thermal Journal printer
TP07 USB Thermal Receipt printer
TP07A USB Thermal Receipt printer
TP27 USB Thermal Receipt printer
R/R Bin Reject / retract bin (as in purge bin)
SAT-NG Presenter assembly
Separator Pick unit assembly
V – Module Pick unit frame
XE eXtended Edition
ZAC Dispenser control PCB

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Special Tools

ProCash 2054xe USB ATMs use Torx type screws everywhere and in all
different sizes.

The following Torx screwdriver bits are required - T8, T10, T15, T20.

In particular, the T20 & T10 are most commonly used throughout.

The screws may be tight – do not attempt to jam straight blade drivers etc
into the heads as a substitute for he correct tools.

ATM Identification

Wincor ATMs can be positively identified by reference to the Product ID

label which you will find on the safe door.

The following picture shows a typical (in this instance a 2050xe USB)
example.

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Parts Identification

Wincor-Nixdorf use an 11 digit part number e.g. 01750172817.

Most often this number will be found on the part itself, either on a label, a
tag, or in the case of some plastic parts, actually moulded into the plastic.

An example is shown below:-

Also on this label, there is an example of Wincor-Nixdorf’s build level (or BZ

Level) identification.

The build level is identified by blacking out all of the numbered grid squares
up to and including the current build level – so in this example, the build
level is 00.

Build level may be critical for:-

· Identifying hardware modules that may need field retrofits.

· Identifying hardware modules with known common defects.

· Establishing compatibility with some small repair parts.

· Determining which firmware versions may be used.

NCR cross reference the Wincor-Nixdorf part number to create a new and
unique part number that is compatible with the NCR logistics system (e.g.
01750110043 becomes 877-2283487). However where accurate part
identification is required to resolve issues etc, the reference must always
be the original 11 digit Wincor-Nixdorf part number.

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Hardware Config.

Information regarding the hardware configuration of each specific ATM

should always be available, stored within the top cabinet.

Hardware Conf Data

Wincor-Nixdorf include a Hardware Config disk (Floppy disk or CD-ROM)

with each ATM with it’s Hardware.ini file and full details of the hardware as
it left the factory, including:-

· V.24 & USB Port assignments

· PC BIOS settings (that are not default settings)

· Hardware device inventory

An example (for a 2050xe USB) is shown in the following picture:-

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Connectivity Information

There should be a label on the documentation wallet, with critical

connectivity information – see example below:-

Note that this will reflect the configuration of the ATM at the time it was built
and there may have been additions or changes made following delivery and
installation.

Similar information may be found on a label attached to the lid of the PC,
however there is no guarantee that the PC (and lid) may have been
replaced at some time.

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Productcard

Further useful information can be found on the "Productcard" that is

created when the ATM is manufactured and shipped with the ATM.

The Productcard is a hardcopy A4 sheet and should be located in the

documentation wallet.

An example (for a 1500xe ) is shown in the following picture.

There are some points to bear in mind when referring to the Productcard:-

· Details on the Productcard will be 100% accurate only at the point of

manufacture.

· Not all devices are listed.

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ATM Power Requirements

ATM power requirements are summarised as follows:-

· 2054xe USB ATMs require a standard 3 wire (Live, Neutral, Ground)

single phase 50/60 Hz AC supply.

· Where the ATM supply is from a shared distribution board, other

circuits from that board must not supply heavy inductive loads such
as hand dryers, Microwave ovens, lifts, air-conditioning etc.

· The ATM should ideally be on a dedicated circuit, but if anything else

is attached to that circuit it must not supply heavy inductive loads.

· The ATM power outlet ground should be isolated and insulated from
general safety ground except at its connection point to the building
grounding point.

· Supply voltage must be in the range, 110V to 120V or 220V to 240V

(tolerance -10% and +6%)

AC Power requirement are clearly stated on the Product Identification

Plate, see example (in this instance from a 2054xe) below:-

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ATM Environmental Requirements

As a general guide:-

Temperature range: Minimum ambient (building interior)

temperature is +5o C

For TTW or external operation, an

ambient temperature of -40o C is
acceptable but only if the ATM has an
extreme climate control feature installed.

For TTW or external operation, a max

ambient temperature of up to +40o C is
acceptable providing all ATM fans are
operational and airflow is unimpeded.

Relative Humidity: Range 5% to 85%

For new installations in particular, avoid powering the ATM up if ambient

temperature is below 0o C (32o F) and / or if any condensation is present
anywhere on the ATM.

Ventilation is critical to correct ATM operation. Typical temperature rise for

air passing through the ATM is a 3o C (5.4o F) increase from input to output.

Service Access

Access for engineers carrying out ATM maintenance and repairs on the
Wincor 2054xe USB is generally very good.

Facia Mounted Devices

The complete fascia racks out approximately 1.00 Metres.

Two spring loaded levers in the ATM top cabinet are pushed downwards to
release the fascia assembly, which can then be pulled out.

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The Fascia would be racked out for access to all fascia mounted items and
there is no real option for servicing these components from the rear.

When closing the fascia, ensure that the fascia is fully latched in place and
that the latches have restored fully to the locked position – Note that the
position of these latches is monitored by micro switches and will report a
door open status if not fully closed.

Exposure to the weather and potential security risks must be considered

before racking out the fascia.

Top Cabinet Devices

The rear cabinet door is secured by a single lock.

Once the door is opened (upwards), access to most devices in the top
cabinet is good.

If further access is required, both side panels and the top cabinet lid may
also be removed:-

· The top cabinet lid is pulled forward approximately 30mm and can
then be lifted clear. If the lid does not move forward, check for screws
under the front lip.

· Once the lid is removed, the side panels are easily removed by
pushing the panel vertically approximately 25mm, to clear the "hooks"
that secure it to the ATM frame, and then lifting clear.

Safe Mounted Devices

Access to devices in the safe is very dependant on provision of adequate

service clearances around the back of the ATM.

The dispenser module racks out for reasonable access and removal of the
modules is relatively simple.

Access to harness etc may require removal of the dispenser.

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Embedded PC

The Embedded PC is housed in a secure cabinet mounted on the left hand

side of the safe.

With the cabinet door unlocked and opened, the PC can be pulled forward
for access to connectors.

Cabinet Keys

Wincor-Nixdorf ATMs have a range of many different cabinet keys.

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Health & Safety Information

Health & Safety Information

Chapter Contents

Risk of Electric Shock 3

Risk of Injury from Moving Parts 3
Risk of Injury from Pinch Points 4
Risk of Injury from High Temperatures 4
Risk of Injury from Hazardous Substances 4
Risk of Injury from Lifting 5
Risk of Injury from Laser Emissions 6
Risk of Injury from Broken Glass 6
Risk of Attack 6

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Health & Safety Information

Health & Safety Information

This section contains a general overview of health & safety issues to be

considered when working on Wincor-Nixdorf ATMs.

Risk of Electric Shock

Be aware of mains level voltages present within the ATM and ensure safety
by isolating the ATM from the mains supply when appropriate.

Potentially lethal voltages exist at the backlight ballast/inverter of some

LCD displays. We do not do any work inside the LCD box.

Potentially lethal voltages exist within switch mode power supplies. We do

not attempt to repair switch mode power supplies and we never operate
these power supplies with the covers removed.

Take care where an ATM is fitted with a UPS (Uninterruptable Power

Supply) and follow the correct procedures to ensure power is removed from
the area of the ATM that you are working on.

Risk of Injury from Moving Parts

The ATM has many moving parts that may trap fingers or entangle hair /
loose clothing.

Mechanical modules (dispensers, printers etc.) may start to operate

unexpectedly, e.g. if the ATM resets etc. Ensure you remain aware of this
risk and keep clear of moving parts or disconnect power from the device
you are working on.

Where safety interlocks must be defeated for diagnostic testing, once

testing is complete always remember to return to normal interlock mode.

Always replace any safety covers that you have removed during servicing
for your protection and for protection of others.

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Health & Safety Information

Risk of Injury from Pinch Points

An ATM has many areas that open / close or rack out / in for service
access.

Take care not to trap your hands or fingers as these area move as there is
a risk of cuts and bruises.

Risk of Injury from High Temperatures

The ATM may have devices that generate heat.

Apart from actual heaters, some printer devices have areas that reach
temperature high enough to cause burns.

Take care to ensure that these areas have been powered down long
enough to cool off to a level that is safe to handle.

Risk of Injury from Hazardous Substances

Working on an ATM presents a risk of contact with hazardous materials in

several areas:-

Lithium Batteries

· Do not short circuit Lithium batteries – they may explode

· Take care handling PCBs that contain Lithium Batteries as if placed

on a conductive surface the battery could be short circuited.

· Dispose of Lithium batteries according to local laws.

Fluorescent lamps

· Fluorescent lamps may contain small amounts of mercury take care

when handling and disposing of broken parts.

· Dispose of Fluorescent tubes according to local laws.

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Health & Safety Information

LCD Fluid

· Where LCD fluid is leaking – avoid contact if possible and wash

hands immediately if contact is unavoidable.

Cash Staining Dye

· There are several variants and all should be treated with extreme
caution.

· Before starting any work, make sure you understand the correct
process and risks involved for the specific system that you are
dealing with.

· The fluid may be corrosive so you must always wear the appropriate
Personal Protective Equipment if handling contaminated parts.

· The fluid may stain permanently so you must always wear the
appropriate Personal Protective Equipment if handling contaminated
parts.

· The fluid may create vapours that are both explosive and heavier than
air. Ensure there is no naked flames or sources of ignition and
ventilate the area well.

Cleaning & Lubrication Materials

· There are several variants that we commonly use and each may
present an element of risk.

· Check the data sheet for the specific material.

Risk of Injury from Lifting

Some modules are heavy and may need an additional person to remove /
replace. Circumstances will vary according to location, personal fitness etc.
Do not risk injury – if in doubt get help.

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Health & Safety Information

Risk of Injury from Laser Emission

Devices such as Barcode Readers, Optical Scanners and DVD Drives use
Class 1 laser emitters.

These will emit both visible and invisible laser radiation if operated with the
covers removed.

As a general rule; Do not look into the laser light and avoid using any
optical magnification devices, including eye glasses.

Follow the procedure for safe working practice that are specific to the
device.

Risk of Injury from Broken Glass

Take care when dealing with broken glass – e.g. when replacing vandal
glass or vandalised fluorescent tubes. Note that following vandalism, you
may encounter some broken glass in unexpected areas, e.g. within the
dispenser shutter

Use gloves when handling broken glass and always ensure there is no risk
of injury to yourself, branch staff or members of the public.

Risk of Attack

Working on an ATM may attract undesirable attention and it is not always

easy to distinguish between harmless banter and a potential serious threat.

Always be aware of your surroundings and any risks of a possible attack

upon yourself or the cash. Your safety is of paramount importance.

Contact your Line Manager or refer to NCR Security Procedures for further
information.

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Acronyms & Abbreviations

Acronyms & Abbreviations

Chapter Contents

Introduction 3
# 3
A 3
B 5
C 6
D 7
E 9
F 10
G 11
H 11
I 12
J 13
K 13
L 14
M 14
N 15
O 16
P 17
Q 18
R 18
S 19
T 21
U 23
V 23
W 24
X 24
Y 25
Z 25

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Acronyms & Abbreviations

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Acronyms & Abbreviations

Acronyms & Abbreviations

This section contains a brief explanation of acronyms, abbreviations etc.

that you may encounter when dealing with ATM related documentation.

Please note that this section is not intended to be a “dictionary” so, with a
few exceptions, it does not generally contain any explanatory information
other than the full text form of the acronym or abbreviation.

Manufacturer specific terms are identified (NCR / Wincor etc) as

appropriate.

1D Barcode – 1 dimensional original low density barcode

2D Barcode – 2 dimensional high density data matrix barcode
21CN 21st Century Network (BT)
3DES Triple DES (Encryption)
10 base2 10 Mb/sec LAN based on 50 ohm coax (Thin Ethernet) 200yds
10 base5 10 Mb/sec LAN based on 75 ohm coax (Thick Ethernet) 500m
10 baseF 10 Mb/sec LAN based on fibre optic cable
10 baseT 10 Mb/sec LAN using Twisted Pair cable
100 baseT 100 Mb/sec LAN using Twisted Pair cable to category 5 spec

A98 Terminal Master Key (TMK) Generator

A Amp
A/D Analogue to Digital (Converter)
AA Auto Answer
AAC EMV Term – Application Authentication Cryptogram
ABA American Bankers Association (MCRW Track 2 spec)
ABC Agilis Base Communications (Diebold Software Element)
ABM Asynchronous Balanced Mode

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Acronyms & Abbreviations

AC Alternating Current
AC EMV Term – Application Cryptogram
AC97 Audio Codec 97
ACT Anti Card Trap (Wincor-Nixdorf CHD V2X Variant)
ACPI Advanced Configuration and Power Interface
ACU Agilis Configuration Utility (Diebold)
ADA Americans With Disabilities Act (Access requirements)
ADD AGP Digital Display
ADD2 Advanced Digital Display 2nd Generation
ADI Application / Device Interface
ADM AMI Display Manager (as in AMI BIOS)
ADSL Asynchronous Digital Subscriber Line
AEIPS American Express ICC Payment Specification
AFA Access For All (Access Requirements)
AFD Advanced Function Dispenser (Diebold)
AFL EMV Term – Application File
A/G Anti-Glare (NCR Display Glass For External ATM)
AGP Accelerated Graphics Port
AGT Output Transport (Wincor terminology)
AGTL+ Assisted Gunning Transceiver Logic
AHCI Advance Host Controller Interface (SATA Operating Mode)
AID EMV Term – Application Identifier
AIK TPM Term – Attestation Identity Key
AIP EMV Term – Application Interchange Profile
aka Also Known As
AKT Automatic Teller Safe (Wincor)
AMI Agilis Module Interface (Diebold)
AMR Audio Modem Riser (PC Slot)
AMT Active Management Technology (Intel System PCB Feature)
ANC Automatic Network Configurator
ANSI American National Standards Institute
API Application Programming Interface
APC Advanced Power Control
APIC Advanced Peripheral Interrupt Controller
APM Advanced Power Management
APTRA NCR API For NT Applications
APU Application Program Utility
A/R Anti-Reflective (NCR Display Glass For Internal ATM)
ARC EMV Term – Authorisation Response Code
ARM Advanced RISC Machines (Processor / Controller)
ASB Advanced System Board (NCR 4th Gen Processor)

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Acronyms & Abbreviations

ASCII American Standard Code for Information Interchange

ASD Advanced Skimming Detection (Diebold)
ASIA ATM Supplier Independent Application
ASIC Application Specific Integrated Circuit
ASKIM Anti Skimming Module (Wincor)
ASM Agilis Supply Manager (Diebold Maintenance Utilty)
AT PC Board Form Factor (Advanced Technology)
ATA AT Attachment Interface (IDE Hard Disks)
ATA-2 AT Attachment Interface 2nd gen (Fast IDE Hard Disks)
ATCE Advanced ATM Control Electronics
ATAPI Advanced Technology Attachment Packet Interface
ATM Asynchronous Transfer Mode
ATM Automated Teller Machine
ATR Answer To Reset (Chip Card response to reset)
ATS Automated Teller Safe (Wincor)
ATX PC Board Form Factor (Advanced Technology EXtended)
AUI Attachment Unit Interface (15 Pin “D” Connector)
AVI Audio Video Interlaced (Standard by Microsoft for Windows)
AWG American Wire Gauge
AZM Auszahlmodul (Wincor Cash Dispenser)
AZM-NG New Generation Cash Dispenser (Wincor terminology)

BAPE Basic Alpha Pinpad Encryptor (NCR)

BAT Basic Access Test
BBA Beschäftigtenbedienter Banknotenautomat (Wincor Teller Unit)
BBS BIOS Boot Specification
BC Basic Cineo Cassette
BCD Binary Coded Decimal
BCH Binary Coded Hexadecimal
BDA BIOS Data Area
BER Bit Error Rate
BFPR Biometric Finger Print Reader (NCR)
BGA Ball Grid Array (Surface mount chip carrier)
BIOS Basic Input-Output System
BMP Bit MaP
BNA Bunched Note Acceptor (NCR)
BNA Bank Note Acceptor (Diebold)

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Acronyms & Abbreviations

BNC Bayonet Neill–Concelman (BNC Connector)

BMX Bill Mix Application (Diebold Software Element)
BOP Basic Operator Panel (NCR)
BOSSS Barclays Open-Systems Self-Service Software
BPS Bits Per Second
BR Barcode Reader
BSC Bisynch Communication Protocol
BSMI Bureau of Standards Metrology & Inspection
BTX PC Board Form Factor (Balanced Technology EXtended)
BZ Build Level (Bauz) Wincor part revision number.

CAM Card Access Method (CAM2 = NCR VISA Compliance)

CAN Controller Area Network (Bus)
CAE Centre For Accessible Environments
CAP Corporate Appearance Policy (NCR) i.e. Standard colours
CAR Courtesy Amount Recognition
Cat5 Category 5 spec for 100Mb/s LAN over twisted pair (100 baseT)
CBC Cipher Block Chaining (Encryption Mode)
CCA Circuit Card Assembly (Diebold)
CCD Charge Coupled Device
CCDM Cash / Check Deposit Module (Wincor)
CCFL Cold Cathode Fluorescent Light
CCIR Comité Consultatif International des Radio Communications
CCITT International Telegraph & Telephone Consultative Committee
CCMS Cash Cycle Management Solutions (Wincor CINEO Concept)
CD Carrier Detect (aka Received Line Signal Detect or RLSD)
CD Compact Disc
CDM Coin Dispenser Module
CD-ROM Compact Disk – Read Only Memory
CDRH Center for Devices & Radiological Health
CDS Cadmiim Sulphide (CdS) Cell - Light Sensor
CE European Community Declaration of Conformity
CEE Certification of Electrical Equipment
CEN European Committee for Standardisation
CEPS Common Electronic Purse Scheme
CES Coloured Embossed Signs (Wincor EPP Feature)
CFI Comunity Financial Institution
CFR Code For Federal Regulation

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Acronyms & Abbreviations

CGA Colour Graphics Adapter

CHD Card Handling Device (Wincor)
CHS Cylinders / Heads / Sectors per Track
CIM Card Identification Module (aka CIM 86)
CISC Complex Instruction Set Computer
CMC7 MICR Font Type
CMD Cash Media Dispenser (Wincor)
CMD-Vx Cash Media Dispenser (Wincor – x may be 4 or 5)
CMOS Complimentary Metal Oxide Semiconductor
CNS Chinese National Standards
COM Communications (Serial) Port for PCs
CPU Central Processing Unit
CPI Characters Per Inch
CPK Card Protection Kit (TMD Securities Anti Skim Device)
CPLD Complex Programmable Logic Device
CRC Cyclic Redundancy Check
CROPF Card Return On Power Fail (NCR)
CRT Cathode Ray Tube
CRS Cash Recycler System (Wincor)
CSA Canadian Standards Association
CSMA/CA Carrier Sense Multiple Access / Collision Avoidance
CSMA/CD Carrier Sense Multiple Access / Collision Detection
CSOH Clear State Of Health
CSP Cash Source Plus (Diebold Dial Up Cash Dispenser)
CTM CRS / Terminal / ATM (Wincor Special Electronics)
CTS Clear To Send
CVM EMV Term – Cardholder Verification Method

D&S Diagnostic & Services Platform (Wincor Software Element)

DACS De La Rue Automatic Cash System (The 1st ATM)
DAS Directly Attached Storage
DASH Dip And Smart Hardware (NCR)
DAT Digital Audio Tape
DAU Door Access Unit (NCR)
DC Direct Current
DCE Data Communications Equipment (Usually the modem)
DCF Device Control Firmware (NCR)
DCS Digital Camera System (NCR)

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Acronyms & Abbreviations

DCD Data Carrier Detect (RS232 Comms)

DDC Diebold Direct Connection (ATM Emulation)
DDC Display Data Channel
DDC/CI Display Data Channel / Command Interface
DDE Dynamic Data Exchange
DDR Double Data Rate (PC Memory)
DDU Doubles Detect Unit (Wincor)
DEA Data Encryption Algorithm
DES Data Encryption Standard
DHCP Dynamic Host Configuration Protocol
DIN Deutches Industrie Normen (an international standard)
DIM Device Initialization Manager
DIMM Dual Inline Memory Module
DIP Dual In-line Package (Integrated circuits and switch packs)
DLC Data Link Control comms protocol
DLL Dynamic Link Library
DM Disconnect Mode
DMA Direct Memory Access
DMI Desktop Management Interface
DMP Diagnostics Maintenance Program
DMS Dynamic Measuring Station (Wincor-Nixdorf)
DNR Digital Noise Reduction (Video Camera Feature)
DNS Domain Naming Service
DOE Diffractive Optical Element (Lasers / Scanner Lens)
DOS Disk Operating System
DPI Dots Per Inch
DPM Document Processing Module (NCR)
DPM Direct Parts Mark (Bar Code Terminology)
DRAM Dynamic Random Access Memory
DSL Digital Subscriber Line
DSP Diagnostic & Service Package (Wincor)
DSR Data Set Ready
DSTN Dual Scan Supertwist Nematic (LCD display technology)
D-SUB D Connector, Subminiature
DTE Data Terminal Equipment (usually the ATM)
DTR Data Terminal Ready
DUART Dual Universal Asynchronous Receiver Transmitter
DVD Digital Versatile Disc
DVD-ROM Digital Versatile Disk - Read Only Memory
DVI Digital Visual Interface
DVI-D Digital Visual Interface, Digital only out-/input

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Acronyms & Abbreviations

DVI-I Digital Visual Interface, Integrated, analog & digital out-/input

DVMT Dynamic Video Memory Technology
DVO Digital Video Out

E-13B MICR Font Type

EAF Enhanced Anti-Fishing (Diebold card trapping countermeasure)
EAROM Electrically Alterable Read Only Memory
EAN European Article Numbering (13-digit barcode symbology)
EBCDIC Extended Binary Coded Decimal Information Code
EMDA Extended BIOS Data Area
EBOP Enhanced Back Operator Panel (aka EROP)
ec Eurocheque
EC European Community
ECB Electronic Code Book (Encryption Mode)
ECB6 European Central Bank Article 6 (Counterfeit note handling)
ECD Enhanced Card Drive – a.k.a “Jitter” (NCR)
ECOD Error Code (Wincor CCDM Diagnostics)
ECP Enhanced (or Extended) Capability Port
ECRM Enhanced Cash Recycler Module (Diebold)
ED Enhanced Dispenser
EDM Electronic Desktop Management (Remote configuration)
EDO Extended Data Out (Memory)
EEC European Economic Community
EEPROM Electrically Erasable Programmable Read Only Memory
EFC Estimated First Cause (Diebold IDM Fault Code)
EFI Extensible Firmware Interface
EGA Enhanced Graphics Adapter
EHCI Enhanced Host Controller Interface (USB2.0)
EIA Electronic Industries Association
EIDE Enhanced Integrated Drive Electronics (Western Digital ATA-2)
EISA Extended Industry Standard Architecture
EIST Enhanced Intel SpeedStep Technology
EJ Electronic Journal
EK TPM Term – Endorsement Key
EKC Encrypting Keyboard Controller (NCR)
EKCSM Encrypting Keyboard Controller Security Module
ELSB Entry Level System Board (486 based PC-CORE processor)
EMC Electromagnetic Compatibility

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Acronyms & Abbreviations

EMF Electromotive Force

EMI Electromagnet Interference
EMS Expanded Memory System
EMV Europay / MasterCard / VISA (Chip card standards)
EMVL1 EMV Standard for hardware and electrical interface
EMVL2 EMV Standard for card processing functions
EMVCo EMV Supervision of standards and compliance
EN European Standard (European Norm)
ENA Enhanced Note Acceptor (Diebold)
EOP Enhanced operator Panel
EPLD Erasable Programmable Logic Device
EPP Encrypting Pin Pad
EPP Enhanced Parallel Port
EPS2 Enhanced Present Sequence v2 (NCR fraud countermeasure)
EPROM Erasable Programmable Read Only Memory
EROP Enhanced Rear Operator Panel (aka EBOP)
ESC Transport - ENA to Cassettes (Diebold)
ESCD Extended System Configuration Data
ESDI Enhanced Small Device Interface (Hard disk interface)
ETSI European Telecommunications Standards Institute

F2F Aiken 2-frequency coherent phase encoding

FA Front Access
FAT File Allocation Table
FCB File Control Block
FCC Federal Communications Commission
FCK Firmware compatibility key
FCKE Firmware compatibility key Electronic (Wincor)
FCKM Firmware compatibility key Mechanical (Wincor)
FCS Frame Check Sequence
FDD Floppy Disk Drive
FDDI Fibre Distributed Data Interface
FDI Fraudulent Device Inhibitor (NCR)
FDK Function Display Key (NCR)
FIFO First In First Out
FLM First Line Maintenance
FIT Financial Institution Table (NCR)
FL Front Load

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Acronyms & Abbreviations

FPGA Field Programmable Gate Array (programmable IC)

fps Frames per Second
F-ROM Flash Read Only Memory
FRU Field Replaceable Unit (originally IBM, but now universal)
FSB Front Side Bus
FSM Fullstandsmelder (Wincor cash cassette low notes feature)
FTP File Transfer Protocol
FW Firmware
FWH Intel Firmware Hub

Gb Gigabyte (or just G)

GBNA Global Bunch Note Acceptor (NCR)
GBRU Global Bank Note Recycler (NCR)
GDI Graphic Device Interface
GDPR General Data Protection Regulation (EU Legislation)
GIF Graphics Interchange Format (Bitmap file format)
GIX Global Internet Exchange
GMCH Intel Graphics & Memory Controller Hub (Northbridge)
GmbH German Limited Company
GND Ground
GPNV General Purpose Non-Volatile (RAM)
GPRS General Packet Radio Service
GTL Gunning Transceiver Logic
GTV NCR 3rd Gen video disk device - no decode of GTV abbrev.
GUI Graphical User Interface

HAL Hardware Abstraction Layer (NT)

HATP High-Availability Transaction Processing
HCM Hitachi Cash Module (Diebold)
HDD Hard Disk Drive
HDLC High Level Data Link Control comms protocol
HDM Horizontal Dispenser Module (Wincor)
HDSL High (bit rate) Digital Subscriber Line
HDU Hard Disk Unit

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Acronyms & Abbreviations

HE High End Cineo Cassette (Wincor)

HELGA High End Liquid Crystal Graphics Interface (NCR)
Hex Hexadecimal
Hi High Integration (NCR)
Hi3 High Integration 4th Gen 386sx Processor (NCR)
HiCo High Coercivity (Magnetic Card Stripe)
HLC High Light Compensation (Video Camera Feature)
HOC High Order Communications
HPFS High Performance (OS/2) File System
HTML Hypertext Markup Language
HTTP Hypertext Transfer Protocol
HVAC Heating, Ventilation & Air Conditioning
HW Hardware
HWconf Hardware Configuration (Wincor)

I/O Input / Output

I 2C Interface to Cassettes (NCR)
I 2C Inter-Integrated Circuit Communications (Standard)
IATA International Airline and Travel Association (Card Track 1 spec)
IAC EMV Term – Issuer Action Codes
IAD Independent ATM Deployer
IC Integrated Circuit
ICC Integrated Circuit Card (aka Smart Card)
ICE International Currency Exchange
ICE Inspect & Check Every Visit (NCR Rolling PM on Repair)
ICES Interference Causing Equipment Standards.
ICH4 Intel Controller Hub (version) 4 – Southbridge Microchip
ID Identification
IDCU I.D. Card Unit - Card Reader Writer (Wincor)
IDE Integrated Drive Electronics (PC Drives)
IDM Intelligent Depository Module (Diebold)
IDM-4 Intelligent Depository Module 4th Gen (Diebold)
IDM-5 Intelligent Depository Module 5th Gen (Diebold)
IDMBD Intelligent Depository Module – Bulk Document (Diebold)
IDM-V Intelligent Depository Module 5th Gen (Diebold)
IE Improved Electronics
IEC International Electrotechnical Commission
IEEE Institute of Electrical and Electronics Engineers

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Acronyms & Abbreviations

IFL IBM Financial Loop

IFLA IBM Financial Loop Adapter
IFLC IBM Financial Loop Controller
IGD Internal Graphic Device
IMCRW Integrated Motorised Card Reader / Writer (NCR)
IP Internet Protocol
IPL Initial Program Load
IPX Internet Packet Exchange
IR Infrared
IrDA Serial Infrared Physical Layer Link Specification
IRQ Interrupt Request
ISA Industry Standard Architecture
ISDN Integrated Services Digital Network
ISI In-Service Indicator
ISO International Standards Organisation
ISP Internet Service Provider

J# Jumper Number
J/BOS J/Base Operating System
JBoD Just A Bunch Of Disks (or Drives)
JDD Java Device Driver
J-XFS Java Platform XFS (See also XFS)
JIS Japanese Industrial Standard (Screw head / Driver type)
JMX Java Management Extension
JPEG Joint Photographic Expert Group - Graphics compression
JRE Java Runtime Environment
JVM Java Virtual Machine

Kb Kilobyte (or just K) 1Kb = 1024 bytes

Kbd Keyboard
KDiag Komponenten Diagnose / Components Diagnostics (Wincor)
KME Keyboard Mouse Emulator

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Acronyms & Abbreviations

LAN Local Area Network

LAPM Link Access Procedure for Modems
LAR Legal Amount Recognition
LBA Logical Block Addressing (for 528Mb+ hard disks)
LCD Liquid Crystal Display
LCD Low Cost Dispenser (NCR)
LCF Light Control Film (Display privacy filter technology)
LCP Local Configuration Program
LDR Light Dependent Resistor
LED Light Emitting Diode
LFCC Latch Fast Card Capture (NCR)
LGA Land Grid Array (Processor Socket, e.g. LGA 775)
LINUX Linus Torvalds UNIX
LIF Low Insertion Force (Connector)
LLC Logical Link Control
LoCo Low Coercivity (Magnetic Card Stripe)
LPT Line Print Terminal (Centronics parallel interface)
LPX PC Board Form Factor (Low Profile EXtended)
LSB Least Significant Bit
LSD Least Significant Digit
LU Logical Unit
LUN Logical Unit Number
LVDS Low Voltage Differential Signal (Flat panel display interface)
LVDT Linear Variable Displacement Transducer

MAC Media Access Control (As in MAC Address)

MAC Message Authentication Code (As in Encryption checksum)
MAS Magellan Access Switch
Mb Megabyte
MCA Microchannel Architecture/Adapter
MCD Millennium Cash Dispenser (NCR)
MCGA Multicolour Graphics Array
MCI Media Control Interface
MCP Module Control Program
MCR Magnetic (Motorised) Card Reader

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Acronyms & Abbreviations

MCRW Magnetic (Motorised) Card Reader/Writer

MDA Monochrome Display Adapter
ME Management Engine (Intel)
MEBX Management Engine BIOS Extension (Intel)
MEI Media Entry Indicator
MFM Modified Frequency Modulation (Data encoding method)
MHz Megahertz
MICR Magnetic Ink Character Recognition
MIMIC Manual Insertion Magnetic Integrated Circuit (NCR)
MIP Manufacturing Incorporation Point
MIPS Millions of Instructions per Second
MM Modular Marker (Card security marker)
MMX Multimedia Extended (or Extensions)
MNP Microcom Networking Protocol (i.e. MNP4, MNP5)
MO Magneto - Optical
MOS Metal Oxide Semiconductor (as in CMOS)
MP3 MPEG layer 3 (Compressed audio file format)
MPEG Moving Pictures Expert Group (compressed video file format)
MR Mid Range Cineo Cassette (Wincor)
mSATA Mini SATA (Low profile SATA connector type)
MSB Most Significant Bit
MSD Most Significant Digit
MSR Magnetic Stripe Reader
MTBF Mean Time Between Failures
MTRR Memory Type Range Register

NAD Network Access Device

NAT Network Address Translation
NBS National Bureau of Standards (Encryption algorithm)
NC Normally Closed
NC Not Connected
ND Needle Drucker (Wincor Dot Matrix Printer)
NDC NCR Direct Connect (ATM Emulation)
NDC+ NCR Direct Connect Plus (ATM Emulation)
NDIS Network Driver Interface Specification (NT)
NFC Near Field Communications (Contactless Card Technology)
NFS Network File System
NIC Network Interface Card

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Acronyms & Abbreviations

NID New Interior Dispenser (NCR)

NLX PC Board Form Factor (New Low Profile EXtended)
NMO National Measurement Office (UK RoHS enforcement agency)
NO Normally Open
NOS Network Operating System
NP Needle Printer (Wincor Dot Matrix Printer)
NRM Normal Response Mode
NRZ Non Return to Zero
NSD Night safe Depository
NT New Technology (As In Windows NT)
NTFS NT File System (Windows NT)
NTS Note Thickness Sensor
NTSC National Television Standards Committee
NVRAM Non-Volatile Random Access Memory

OBF On Board Firmware

OCCT OEM Component Conversion Table (Wincor device Inventory)
OCR Optical Character Recognition
OCR A Optical Character Recognition Font Type
OCR B Optical Character Recognition Font Type
Oe Oersteds (Magnetic stripe Coercivity)
OEM Original Equipment Manufacturer
OES Operational Exception Status
OLE Object Linking and Embedding
OP Operator Panel (Wincor – may be OP4 / OP5)
OPROM Optional ROM - Boot Firmware on PCBs
O/S Operating System
OS/2 Operating System/2
OSD On Screen Display (Typically camera or monitor set-up)
OSD Opteva Service Diagnostics (Diebold)
OSD+ Opteva Service Diagnostics Plus (Diebold)
OSG Optical Security Guard (Wincor Nixdorf Fraud Contermeasure)
OSI Open Systems Interconnection
OTC One-Time Combination

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Acronyms & Abbreviations

PABX Private Automatic Branch Exchange

PAL Phase Alternating Line system (Television transmission spec)
PAL Programmable Logic Array
PAN EMV Term – Primary Account Number
PAS Programmable ATM Software
PATA Parallel AT Attachment (Also as P-ATA)
PCAP Projected Capacitive Technology (Touchscreen technology)
PCB Printed Circuit Board
PCC Product Class Configuration
PCCM Personal Computer Communications Module
PCD Proximity Coupling Device (Contactless Card Reader)
PCH Platform Controller Hub
PCH-FW Platform Controller Hub Firmware
PCI Peripheral Component Interface (Local Bus Specification)
PCI Payment Cards Industry
PCIe Peripheral Component Interconnect Express
PCM Pulse Code Modulation
PCMCIA Personal Computer Memory Card International Association
PCS Print Contrast Sensitivity
PCT Projected Capacitive Technology (Touchscreen technology)
PD Precision Diagnostics (NCR)
PDIAG Peripheral Device Diagnostics (Siemens)
PDPM Performace Driven Preventative Maintenance (Diebold)
PDS Premises Distribution System (Structured Cable LAN)
PED EMV Term – Pin Entry Device
PEG PCI Express Graphic
PGA Pin Grid Array
PGP Pretty Good Privacy (VPN password certificate system)
PICC Proximity IC Card (Contactless Card)
PIF Program Information File
PIN Personal Identification Number
PING Packet Internet Groper
PKCS Public Key Cryptology Standard
PKI Public Key Infrastructure
PLC Platform LAN Connect (Intel onboard Ethernet)
PLCC Plastic Leaded Chip Carrier
PLD Programmable Logic Device
PnP Plug and Play
POS Point Of Sale

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Acronyms & Abbreviations

POST Power On Self Test

PPD Programmable Printing Depository
PPDEDO PPD With Envelope Dispenser Option (NCR)
PPP Point to Point Protocol
PPPoA Point to Point Protocol Over ATM
PPPoE Point to Point Protocol Over Ethernet
PPTC Polymeric Positive Temperature Coefficient device (Polyswitch)
PROM Programmable Read Only Memory
ProPxD Platform Extended Diagnostic (Wincor software)
PSA Platform Security Agent (Wincor security product)
PSD Payment Services Directive
PSD2 Payment Services Directive (Revised)
PSTN Public Service (or Switched) Telephone Network
PSU Power Supply Unit
PTS PIN Transaction Security
PU Physical Unit
PUN Physical Unit Number (SCSI Term)
PUT Power Up Test (Wincor)
PVC Permanent Virtual Circuit
PWM Pulse Width Modulation
PXE Pre-Boot Execution Environment

QIC Quarter Inch Committee

QLLC Qualified Logical Link Control
QR Quick Response Code – 2D type barcode ISO standard

RA Rear Access
RAC Remote ATM Control Software
RAC Repeating Access Code (Static Lock Combination)
RAID Redundant array of Inexpensive (or Independent) Disks
RAM Random Access Memory
RD Receive Data
REN Ringer Equivalent Number
RF Radio Frequency

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Acronyms & Abbreviations

RFI Radio Frequency Interference

RFID Radio Frequency ID (Contactless Card Technology)
RFS Ready For Sending (aka Clear To Send or CTS)
RGB Red, Green, Blue (Display input / output)
RI Ring Indicator
RISC Reduced Instruction Set Computer
RKL Remote Key Load (Encryption)
RL Rear Load
RLSD Receive Line Signal Detect (aka Carrier Detect or CD)
RM3 Recycler Module 3 (Wincor Cash Recycler)
RMX Real Time Multitasking Executive (NCR 3rd Gen OS)
RNR Receiver Not Ready
RoHS Restriction Of Hazardous Substances
ROM Read Only Memory
RR Receiver Ready
RS-232 EIA Spec for DCE & DTE Connections (aka CCIT V.24)
RSA Rivest, Shamir & Adleman - Inventors of the RSA public key
RSI Remote Status Indicator
RSS Recognition Sub System (Ref. Diebold IDM)
RTR Run-to-Run (Automated Diagnostic Test Sequence)
RTS Ready To Send
R/W Read / Write
RX Receive data
RxD Receive data

S1 ACPI - Suspend state - Power On Suspend

S2 ACPI - Suspend state - CPU Power Off
S3 ACPI - Suspend state - Standby/Sleep/Suspend
S4 ACPI - Suspend state – Hibernate (Suspend to disk)
S4 Self Service System Software ((NCR)
S4i Self Service System Software Improved (NCR)
SABM Set Asynchronous Balanced Mode
SAM Secure Applications Module (Cashless Payments Terminology)
SAM Security Access Module (As above – just different decode)
SAMM Service Aids Mini Manual (NCR)
SAS Serial Attached SCSI (Hard drive interface)
SAT Stacker and Output Transport (Wincor)
SATA Serial Advanced Technology Attachment (Hard Drive Interface)

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Acronyms & Abbreviations

SAT-NG Stacker/Presenter Assy (Siemens)

SAW Surface Acoustic Wave (NCR Touchscreen)
SCA Serial Communications Adapter (Diebold)
SCCM System Centre Configuration Manager (Barclays EDM system)
SCO Self Check Out
SCOD Service Code (Wincor CCDM Diagnostics)
SCOP Secure Cash Out Procedure (Wincor)
SCPM Scaleable Check Processing Module (NCR)
SCIF Smart Card Interface
SCRW Smart Card Reader/Writer
SCSI Small Computer System Interface
SDC Serial Distributed Control
SDIAG System (PC) Diagnostics (Wincor)
SDLC Serial Data Link Control
SDRAM Synchronous Dynamic Random Access Memory (PC memory)
SE3 Special Electronics v3 (Wincor)
SECAM Sequential and Memory (TV. transmission spec)
SECC Steel Electrogalvanised Cold-Rolled Coil (Galvanised steel)
SEL Special Electronics (Wincor)
SEL-CDL Special Electronics Cash Dispenser Light (Wincor)
SELV Safety Extra Low Voltage
SEPA Single European Payments Area
SFX Small Form Factor (PC Motherboard Specification)
SIMM Single In-line Memory Module
SIP Single Inline Package
SIM Subscriber Identity Module (i.e. SIM Card)
SLIP Serial Line Internet Protocol
SLP System Locked Pre-Installation (OEM Windows auto-activation)
SLRD Sunlight Readable Display
SLVD Sunlight Viewable Display
SM Security Module
SMART Self-Monitoring, Analysis & Reporting Technology (Wincor)
SMB Sun Miniature B Type (connector)
SMC Surface Mount Component
SMBIOS System Management BIOS
SME Supervisor Mode Executive
SMI System Management Interrupt
SMM System Management Mode
SMP Symmetric Multi - Processing
SMRAM System Management RAM
SMT Surface Mount Technology

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Acronyms & Abbreviations

SMTP Simple Mail Transfer Protocol

SNA Systems Network Architecture
SNA Single Note Acceptor (Diebold)
SND Serial Number Depository
SNMP Simple Network Management Protocol
SNRM Set Normal Response Mode
SOA Services Oriented Architecture
SoC System on Chip
SODIMM Small Outline Dual In-Line Memory Module
SOH State Of Health
SOP Service & Operating Program (Wincor Supervisor Menus)
SOP Service & Operating Panel (Wincor Supervisor Interface)
SPD Serial Presence Detect (System memory identifier info)
SPDIF Sony/Philips Digital Interface Format (Digital audio interconnect)
SPEAR Secure Protocol for Encryption and Authentication using RSA
SPGA Staggered Pin Grid Array
SPI Simplified Power Interface (Diebold)
SRAM Static Random Access Memory
SRK TPM Term – Storage Root Key
SRL Service Response Limit
SSE2 Softkey Special Electronics v2 (Wincor)
SSFT Self-Service Financial Terminal
SSPA Self-Service Personality Adapter (NCR)
SSPB Self-Service Personality Board (NCR)
SST Self-Service Terminal
ST-506 Seagate Technology 506 (Hard disk interface spec)
STP Shielded Twisted Pair
SVC Switched Virtual Circuit
SVGA Super Video Graphics Adapter
SW Software
SW Switch
SWDS Software Distribution Service

T=0 Transmission = 0 protocol (Smart card comms)

T=1 Transmission = 1 protocol (Smart card comms)
T1 Digital Network with transmission rate of 1.54 MBits per second
TAC EMV Term – Terminal Action Codes
TAD Telephone Answering Device

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Acronyms & Abbreviations

Tb Terabyte (or just T)

TCE Terminal Control Electronics
TCM Terminal Control Module (NCR - Processor)
TCM Terminal Control Module (Diebold - Misc I/F)
TCP/IP Transmission Control Protocol / Internet Protocol
TFT Thin Film Transistor (LCD display technology)
TH Thermal Printer (Wincor)
TI Tamper Indication/Indicating
TLSI Terminal Line Sharing Interface
TLU Thermo-Logical Unit (Wincor HVAC Controller)
TM Transaction Management
TMDS Transition Minimized Differential Signaling (DVI / HDMI video)
TMK Terminal Master Key (EPP Encryption)
TN Power supply standards for EN 60950
TNC Threaded Neill–Concelman (TNC Connector)
TOD Time Of Day
TOF Top of Form (Printer paper control sensor)
TP Test Point
TP Thermo Printer (Wincor – May be TP06 / TP07 / TP07A etc)
TPA Transaction Processing Application
TPM Trusted Platform Module
TPMen Trusted Platform Module Enable (Wincor-Nixdorf terminology)
TR Terminal Ready
TRS Tip/Ring/Sleeve (Stereo or Balanced mono 3 pole audio jack)
TRRS Tip/Ring/Ring/Sleeve (Stereo / mic or video 4 pole audio jack)
TS Tip/Sleeve (Mono 2 pole audio jack)
T/SOP Technical Service & Operating Program (Wincor software)
TTL Transistor (to) Transistor Logic
TTW Through The Wall
TU Terminal Utilities
TVL Television Lines (Camera Horizontal Resolution)
TVR EMV Term – Terminal Verification Results
TVSS Transient Voltage Surge/Spike Suppresser
TX Transmit or transmission
TxD Transmit Data
TXT TeXT File

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Acronyms & Abbreviations

UART Universal Asynchronous Receiver Transmitter

UC Under Counter (Wincor)
UEFI Unified Extensible Firmware Interface
UIMCRW USB Integrated Motorised Card Reader Writer (NCR)
UIT Union International de Telecommunication
UL Underwriters Laboratory
UMA Unified Memory Architecture
UPC Universal Product Code (Barcode Symbology)
UPnP Universal Plug & Play (Network / wireless devices)
UPS Uninterruptible Power Supply
URL Uniform Resource Locator
USART Universal Synchronous / Asynchronous Receiver Transmitter
USB Universal Serial Bus
UTP Unshielded Twisted Pair
UUID Universally Unique Identifier (PC Motherboard unique ID)

V Volts
V.21 Data transmission standard - 300 BPS
V.22 Data transmission standard - 1200 BPS
V.22bis Data transmission standard - 2400 BPS
V.23 Split data transmission standard - 1200 / 75 BPS
V.24 CCIT Spec for DCE & DTE Connections (aka EIA RS-232)
V.29 Data transmission standard - 9600 BPS half duplex
V.32 Data transmission standard - 9600 BPS full duplex
V.32bis Data transmission standard - 14400 BPS
V.32fast Data transmission standard - 28800 BPS
V.34 Data transmission standard - 28800 BPS
V.35 CCITT modem interface for PCs (i.e. COM Ports)
V.42 Data transmission error correction protocol
V.42bis Data transmission compression protocol
VA Volt-Amps
VAC Volts of Alternating Current
VCI Virtual Circuit Identifier
VCMD Vertical Cash Media Dispenser (Wincor)
VCS Video Conferencing System

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Acronyms & Abbreviations

VDC Volts of Direct Current

VESA Video Electronics Standards Association
VdS Vertrauen durch Sicherheit (German Property Insurers)
VDM Vendor Dependant Mode
VDSL Very (high bit rate) Digital Subscriber Line
VEROP VGA Enhanced Rear Operator Panel
VGA Video Graphics Adapter
VLB Vesa Local Bus
VPN Virtual Private Network
VPI Virtual Path Identifier
VPPD Vertical Programmable Printing Depository
VT-d Virtualization Technology for Directed I/O (Intel BIOS feature)

W Watts
W# Wire Strap (Option Jumper) Number
WAN Wide Area Network
WDR Wide Dynamic Range (Typically CCTV Camera feature)
WEP Wireless Equivalent Privacy
WfM Wired For Management (Intel Spec)
WOL Wake on LAN
WOM Wake On Modem
WORM Write Once/Read Many
WOSA Windows Open Services Architecture
WSCD Workstation Currency Dispenser

X-21 Network protocol / connector standard

X-25 Network protocol / connector standard
X-28 Network protocol / connector standard (Dial up X-25)
XE eXtended Edition (Wincor XE family of ATMs)
XFS Extensions For Financial Services (a.k.a. CEN/XFS)
XHCI eXtensible Host Controller Interface
XML Extensible Markup Language
XGA Extended Graphics Array
XNS Network Internet work Protocol

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Acronyms & Abbreviations

Y2000 Year 2000

Y2K Year 2000

ZAC Central Cash Out Controller PCB (Wincor)

ZAC-NG New Generation Dispenser Controller PCB (Wincor)
ZIF Zero Insertion Force (Connector)
ZIP Zigzag In Line Package
ZKA Central Credit Committee
ZSE Central Special Electronics (Wincor)

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Acronyms & Abbreviations

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Diagnostics Overview

Diagnostics Overview

Chapter Contents

Introduction 3
Diagnostic Options 3
PC P.O.S.T. Test 4
Hardware Device Resident Diagnostics 4
CSC-W32 Error Logging 5
KDiag Bootable Floppy. 6
KDiag Bootable CD-ROM. 7
KDiag 32 Notebook PC Version. 8
KDiag / DSP Direct From Hard Drive 8
KDiag Qualifying Plus 9
Diagnostic Service Package (DSP) 10
Technical SOP (T/SOP). 11
SDiag. 12
NCR QuickTech Pro. 12
NCR Multivendor Diagnostics. 13

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Diagnostics Overview

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Diagnostics Overview

Diagnostics Overview

This section contains a brief overview of the various diagnostics functions

that can be used with the ProCash & Cineo ATMs.

Diagnostic Options.

The diagnostics in scope for discussion in this document are as follows:-

· PC P.O.S.T. Test

· Hardware Device Resident Diagnostics

· CSC-W32 Error Logging

· KDiag Bootable Floppy

· KDiag Bootable CD-ROM

· KDiag 32 Notebook PC Version

· KDiag / DSP Direct From Hard Drive

· KDiag Qualifying Plus

· Diagnostic Service Package (DSP)

· Technical SOP (T/SOP)

· SDiags

· NCR QuickTech Pro

· NCR Multi Vendor Diagnostics

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Diagnostics Overview

PC P.O.S.T. Test

The Embedded PC performs a power on self test and reports errors to the
display and or by a series of beeps.

Configuration is checked also against stored values and any change will
usually cause the start up to halt for confirmation.

Refer to the specific PC section of this manual for further details of what is
available for each PC type.

Method:

· Automatically runs on power up.

· Check the display for errors or if no display, listen for series of beeps.

Advantages:

· Quick and easy and freely available basic hardware tests.

· May be all that’s available.

Disadvantages:

· Okay for hard errors but unlikely to help with intermittent faults

Hardware Device Resident Diagnostics

The following devices run diagnostics on start up and are capable of

reporting errors via LEDs / 7 Segment display.

· NG & CMD-V4 Dispensers

· CCDM

· Printers (all)

· Depository

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Diagnostics Overview

In addition, these devices allow further tests to be selected and run offline
by switch settings, test buttons etc.

Method:

· Varies by device. Refer to the relevant hardware section in this

manual for further information.

Advantages:

· Quick and easy and freely available basic hardware tests.

· May be all that’s available.

Disadvantages:

· May be limited in detail and test options (looping etc) may not be
offered.

· Does not test communications with the host PC or associated

interface harness.

CSC-W32 Error Logging

The CSC-W32 operating system generates error / status codes (e.g. Code
2000FE09), that may be printed on the journal roll, displayed on the
operator panel, and reported to the host.

These codes are Wincor-Nixdorf proprietary information.

Method:

· Most Customer applications will display these errors on the operator

panel as the device drivers are initialised.

· Errors that occur during normal operation may be reported to the

operator panel or journal printer.

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Diagnostics Overview

· Decodes of the most common errors can be found in this manual.

Advantages:

· Quick and easy and freely available basic hardware tests.

· Very low level error code so likely to be more accurate than any
“mapped” interpretation.

· May be all that’s available.

Disadvantages:

· May be vague or have detail more relevant to software analysis.

· Requires some experience to avoid being led astray.

KDiag Bootable Floppy.

A DOS Bootable floppy disk with base KDiag executable and additional
device tests.

Most common version is the KDiag dispenser test floppy.

These diagnostics are Wincor-Nixdorf proprietary software.

Method:

· ATM PC is booted with the floppy and uses the customer display or
additional VGA monitor and PC keyboard.

· Can also be run from a notebook PC but then requires interface

cables and adapters.

Advantages:

· Does not require a notebook PC.

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Diagnostics Overview

· Does not require any attachment cables if run from the ATM’s PC.

· Does not require any authorisation device (CrypTA Stick etc)

Disadvantages:

· Will not test USB devices.

· No further support for this version from Wincor-Nixdorf.

KDiag Bootable CD-ROM.

A single DOS Bootable CD-ROM with full set of KDiag (DOS) device tests.

Most recent version is the KDiag CD v2.3.

These diagnostics are Wincor-Nixdorf proprietary software.

Method:

· ATM PC is booted from the CD and uses the customer display or

additional VGA monitor and PC keyboard.

· Can also be run from a notebook PC but then requires interface

cables and adapters.

Advantages:

· Does not require a notebook PC.

· Does not require any attachment cables if run from the ATM’s PC.

· Does not require any authorisation device (CrypTA Stick etc)

Disadvantages:

· Will not test USB devices.

· No support or development for this from Wincor-Nixdorf.

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Diagnostics Overview

KDiag 32 Notebook PC Version.

Windows based KDiag loaded onto and run from a notebook PC.

These diagnostics are Wincor-Nixdorf proprietary software.

Method:

· Notebook PC runs the KDiag32 software.

· Connection to the device is via interface cables and adapters.

Advantages:

· Able to test most devices.

· Able to extract error logs from diagnostic tests.

Disadvantages:

· Requires a notebook PC.

· May require additional USB to Serial adapter if no COM port is

available on the PC.

· No further support for this version from Wincor-Nixdorf.

KDiag / DSP Direct From Hard Drive.

Where the customer has KDiag / DSP files installed on the hard drive as
part of their software build, they may grant permission for us to access
these.

Effectively this involves running DSP but without the user friendly front end.

Method:

· ATM is rebooted and Start-up is halted to allow access the files on

the hard drive.

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Diagnostics Overview

· Individual KDiag test executables are located, selected and run.

· Interface cables and adapters may be required.

Advantages:

· Does not require a notebook PC.

· Does not require any authorisation device (CrypTA Stick etc)

Disadvantages:

· A fairly good understanding of KDiag and configuration of the internal

comms infrastructure is essential.

· No further support for this version from Wincor-Nixdorf.

KDiag Qualifying Plus.

Windows based KDiag loaded onto and run from a notebook PC. A interim
product designed for use while the diagnostic functions are migrated to
T/SOP and mostly associated with Cineo hardware modules.

These diagnostics are Wincor-Nixdorf proprietary software.

Method:

· Notebook PC runs the KDiag Qualifying Plus software.

· Connection to the device is via interface cables and adapters.

Advantages:

· Able to test most devices.

· Able to extract error logs from diagnostic tests.

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Diagnostics Overview

Disadvantages:

· Requires a notebook PC.

Diagnostic Service Package (DSP)

ATM Resident KDiag32 tests accessed via an option during start-up and
incorporating a more user friendly front end.

These diagnostics are Wincor-Nixdorf proprietary software.

Method:

· If “Service” option is selected at the prompt, the ATM PC loads DSP.

· Interface to DSP is via the operator panel, EPP or attached PC

keyboard.

· Diagnostic screens are viewed using the operator panel, customer

display or additional VGA display that may be attached by the
engineer.

· Reduced functionality is offered when the operator panel is used.

Advantages:

· Able to test most devices.

· No additional PC or connection hardware is required.

Disadvantages:

· Only present if purchased by the financial institution as part of the

load suite.

· Implementation (at least certainly in the UK) has not been universally
successful.

· No further support for DSP from Wincor-Nixdorf

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Diagnostics Overview

Technical SOP (T/SOP).

T/SOP is the Graphical User Interface for the resident diagnostic package
(D&S) that runs in background.

Where available, T/SOP can be called up to assist with fault diagnosis.

T/SOP offers a graphical description of failures and possible resolutions,

most useful at an FLM level.

Method:

· When the T/SOP option is selected from the SOP menu, the ATM PC
loads the T/SOP GUI front end.

· Diagnostic screens are viewed using a graphical operator panel.

· T/SOP will identify errors and offer possible solutions using high
quality graphics to show the fault area and suggested fix.

· Reduced functionality is offered when a standard operator panel is

used.

· Restricted functionality is offered when not used with a CrypTA Key

Advantages:

· Able to test all devices as an aid to FLM and SLM.

· No additional PC or connection hardware is required.

Disadvantages:

· Only present if purchased by the financial institution as part of the

load suite.

· Many financial institutions have no desire to upgrade the operator

display to a graphical display.

· May require authorisation (CrypTA stick etc) for SLM related tasks.

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Diagnostics Overview

SDiag.

Floppy disk package to test Banking PCs.

Can be custom built to suite specific PC builds.

These diagnostics are Wincor-Nixdorf proprietary software.

Method:

· PC boots from the SDiag diskette.

· Diagnostic screens are viewed using the customer display or an

additional attached VGA monitor.

Advantages:

· Able to test all PC hardware and selected additional cards.

Disadvantages:

· Not very user friendly

NCR QuickTech Pro.

Bootable CD to test Basic PC functions.

Method:

· PC boots from the QuickTech Pro CD.

· Diagnostic screens are viewed using the customer display or an

additional attached VGA monitor.

Advantages:

· Able to test most PC hardware.

Disadvantages:

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Diagnostics Overview

· Not able to test additional cards – e.g. FitWin Card

NCR Multivendor Diagnostics.

USB / Serial attached interface allows NCR engineers to run basic tests via
their Android Mobile device.

Method:

· Attaches to USB / Serial device and Engineer’s mobile device.

· Commands and error / status displayed directly on mobile device.

Advantages:

· Able to test most ATM hardware.

Disadvantages:

· Currently being developed.

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Diagnostics Overview

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CSC-W32 Error Decoder

CSC-W32 Error Decoder

Chapter Contents
Overview 3
Device Identification 3
Initialization Failures. 4
CSC-W32 Error Decode. 5
CMD-V4 Dispenser – (CSC WCNG / CDM) 5
Card Reader (CSC WIDU) 7
EPP – (CSC WLDE) 8
Journal Printer - (CSC WPRT#2) 8
Receipt Printer – (CSC WPRT#1) 9
Statement Printers - (CSC WND97) 9
Special Electronics – (CSC SEL, USB CSE IV = SEV4) 10
Envelope Deposit – (CSC WCNG / DPS) 10
Cash & Cheque Deposit CCDM – (CSC WCCDM) 10
ASKIM - (CSC WASKIM) 14

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CSC-W32 Error Decoder

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CSC-W32 Error Decoder

CSC-W32 Error Decoder

This section contains decode information for CSC-W32 Error Codes that
are reported by the ATMs operating system.

Overview.

CSC-W32 error codes may be generated by the ATM’s operating system

on start up or when an error occurs during normal operation.

CSC W32 Errors are reported to the ATM application which then
determines where they will be sent; usually they will be directed to the host,
and / or displayed on the operator panel.

Additionally they may be reported back to the journal printer / electronic

journal.

Device Identification.

Although these codes are software task related, from experience we can
identify those that are likely to be directly related to hardware.

The following CSC-W32 tasks relate to possible failing hardware, when

error codes are generated.

CSC-W32 Task Related Hardware Device

CSC SERVICE Failure here may indicate PC / Fitwin card problem.
CSC WTLS Failure here may indicate PC / Fitwin card problem.
CSC WRCH Failure here may indicate PC / Fitwin card problem.
CSC WEST Failure here may indicate PC / Fitwin card problem.
CSC WSEV3 V.24 Special Electronics (May be configuration issues)
CSC WSEV4 USB Special Electronics
CSC WCDM Dispenser
CSC WCNG Dispenser
CSC WIDU Card Reader

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CSC-W32 Error Decoder

CSC WPRT#2 Journal Printer

CSC WPRT#1 Receipt Printer
CSC WND97 Statement Printer (All versions)
CSC WASKIM ASKIM
CSC WLDE EPP Initialisation / Firmware loading
CSC EDM EPP Hardware
CSC USB USB Internal Communications
CSC OPL Operator Panel
CSC DPS Envelope Deposit Module
CSC WCCDM Cash & Cheque Deposit Module

Initialization Failures.

CSC-W32 tasks are displayed on the operator panel as they initialise on

start-up.

If an error is encountered and an error code, (e.g. typically 2000FE09 or

2000FE08) appears alongside the CSC-W32 task that is loading, it is likely
that the associated device has failed, or there is a problem with the
interconnecting V.24 / USB cables & connectors.

If the error is associated with CSC SERVICE, it is likely that the V.24 card
is defective or needs re-seating.

You may also observe progress bars alongside some CSC-W32 tasks,
which indicate firmware is loading to that device.

Give this enough time to complete before assuming that there is an error.
The EPP takes approximately 15 minutes to complete a firmware update,
but the progress indicator reaches 99% quite quickly and then appears to
hang – this is normal.

Firmware updates will usually only take place when the device has been
replaced, and also, where the ZAC board is concerned, when the CMOS
area has been cleared.

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CSC-W32 Error Decoder

CSC-W32 Error Decode.

The following CSC W32 Errors may be:-

· Displayed on the operator panel.

· Printed on the journal printer.

· Stored on Electronic Journal.

· Reported back to the host on error.

CMD-V4 Dispenser – (CSC WCNG / CDM):

Error Code Description

20001420 USB cable disconnected or damaged.
20001800 Software driver or command error.
20001801 CMD-V4 controller software is defective or missing.
20001808 Stacker EEPROM error or is disconnected
20001809 Locking switch is open.
20001810 CMD-V4 controller is defective.
20001811 No firmware present on CMD-V4 Controller PCB.
20001812 Rack Interlock switch is open (may also be ASD fault)
20001813 Transport locked – Retract cash may be present.
20001814 No cassettes / Reject bin confirmed.
20001817 Note clamp belt drive defective.
20001818 Note jam in vertical transport.
20001819 Clamp transport defective or jammed.
20001820 Single reject error.
20001821 Measuring station is defective, blocked or disconnected.
20001822 Photo sensor amplifier error.
20001823 Routing disk defective or jammed.
20001824 Retract/Reject tray drive defective or jammed.
20001825 Dispenser main motor over current – jam in transport.
20001826 Stacker wheel drive defective or jammed.
20001828 Dispenser shutter error.
20001829 Cash out sensor blocked – Possible attempted fraud.

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CSC-W32 Error Decoder

20001831 To many reject notes – last character indicates position.

20001832
20001833
20001834
20001835
20001836
20001841 Pick fail – last character indicates position.
20001842
20001843
20001844
20001845
20001846
20001851 Too many notes too long or too thick – multiple notes
20001852 picked – last character indicates position.
20001853
20001854
20001855
20001856
20001861 Cassette EEPROM error – Unable to read or write to
20001862 EEPROM or contents are corrupted.
20001863
20001864
20001865
20001866
20001871 Dispenser sensor dirty or pressure sensor defective – last
20001872 character defines position.
20001873
20001874
20001875
20001876
20001881 Cassette empty sensor is dirty – Final character defines
20001882 position.
20001883
20001884
20001885
20001886
20001890 Photo sensor PS1 dirty (Stacker entry)
20001891 Photo sensor PS18 dirty
20001893 Photo sensor PS2 dirty (Single reject)

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CSC-W32 Error Decoder

20001895 Photo sensor PS27 dirty (Shutter)

2000189A Photo sensor PS28 dirty (Shutter)
2000FE08 V.24 or USB communications failure.
2000FE09
2000FEE0

Card Reader (CSC WIDU):

Error Code Description

2000F001 Possible Card reader or harness problem.
2000F002 Possible Card reader or harness problem.
2000F015 Possible Card reader or harness problem.
2000FE08 V.24 / USB communications failure to card reader.
2000FE09 V.24 / USB communications failure to card reader.
2800E000 Possible software reload required.
2800E002 Card transport sensor blocked.
2800E00A Card jammed on entry.
2800E00B Shutter jam.
2800E00C Transport sensor defective.
2800E00D Card length error – Transport problem.
2800E00E Card length error – Transport problem.
2800E010 Possible tampering. Possible card trapping.
2800E011 Card taken out or jammed on attempted retract.
2800E012 Shutter position sensor or width switch problem.
2800E013 Card reader motor speed incorrect.
2800E014 Magnetic stripe read error.
2800E01E Power failed during operation.
2800E01F Possible harness or interface issue.
2800E028 Card taken during an attempted retract.
2800E070 No firmware loaded to card reader.
2800E071 Invalid firmware download.
2800E100 No magnetic stripe on card.
2800E104 Card clamp activated
2800E10E Power fail during operation
2800E180 Chip reader failed – Bad card or chip contacts.
2800E182 Chip reader failed – Bad card or chip contacts.
2800E183 Chip reader failed – Bad card or chip contacts.

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CSC-W32 Error Decoder

2800E184 Chip reader failed – Bad card or chip contacts.

2800E185 Chip reader failed – Bad card or chip contacts.
2800E186 Chip reader failed – Bad card or chip contacts.
2800E187 Chip reader failed – Bad card or chip contacts.
2800F006 Probably debris or broken card

EPP – (CSC WLDE):

Error Code Description

2000FE08 V.24 / USB communications failure to EPP.
2000FE09 V.24 / USB communications failure to EPP.
2000FE85 USB Communications failure to EPP
28008000 Possible Embedded PC fault.
28008004 Possible firmware load problem or corruption.
2800800B Possible Key download corruption.
2800800C
28008404 EPP is locked up.
2800840C Undefined EPP hardware error.
2800840D Undefined EPP hardware error.
2800840E Undefined EPP hardware error.
28008414 Possible failed attempt to regress to lower version firmware.

Journal Printer - (CSC WPRT#2):

Error Code Description

2000FE08 V.24 / USB communications failure to printer.
2000FE09 V.24 / USB communications failure to printer.
28008000 Paper out
28008002 Home position error
2800800D No paper motion detected.
28008100 ND98 head too slow or can’t move to home position in time.
2800810D Journal paper torn or jammed.
2800810C Journal paper out, unable to complete.
28008106 Printer detects power failure.
28008101 Undefined printer error

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CSC-W32 Error Decoder

Receipt Printer – (CSC WPRT#1):

Error Code Description

20005E08 COM port set-up required for ProCash 1500.
20005E85 Wrong Fitwin Card - 8 Port used instead of 16 Port.
2000FE08 V.24 / USB communications failure to printer.
2000FE09 V.24 / USB communications failure to printer.
28008000 Paper out
28008001 Cutter jammed
28008004 Black mark error
28008005 Final transport jam
28008006 Retractor jam
28008007 Paper jam
28008112 Paper mark not found or mark too long (possible wrong roll)
28008107 Paper end
28008108 Paper ended with print in progress
28008109 Paper jam
2800810A Paper jam
28008106 Printer reports power lost

Statement Printers – All (CSC WND97):

Error Code Description

20000001 Paper retracted after time-out
28000001 Paper low
28000002 Paper low - Weekend level reached
28000004 Reject box limit reached
20008009 Printer hardware error - Possible cable fault
20008102 Printer hardware error - Possible control PCB fault
20008103 Paper out
20008104 Black Mark error - Possible paper out of spec
20008105 Printer drum failed - Possible switch, belt or motor fault
20008105 Printer cutter jam
20008107 Paper jam
20008108 Paper collector tray overfill
2000810B Paper jam at reject bin entry
2000810C High ambient light - Exposure to direct sunlight
2000810D Cutter failure
20008105 Printer drum failed - Cover not closed or switch failed
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CSC-W32 Error Decoder

Special Electronics – (V.24 SE III = CSC SEL, USB CSE IV = SEV4):

Error Code Description

2000FE08 V.24 / USB communications failure to SE.
2000FE09 V.24 / USB communications failure to SE.
28008036 Check Softkeys maybe sticking or incorrect screws used.
20008408 Customer Connector Block missing if USB ATM.
2000840B SE3 driver could not open.
2000A002 Customer Connector Block missing if USB ATM.

Envelope Deposit – (CSC WCNG / DPS):

Error Code Description

20008001 Possible USB cable disconnected or damaged.
2000FE08 Possible USB cable disconnected or damaged.
20008201 Possible USB cable disconnected or damaged.
20008202 Possible USB cable disconnected or damaged.
28008003 Deposit cassette missing
28008004 Transport blocked
28008005 Transport blocked
28008006 Envelope entry time-out
28008008 Shutter fault

Cash & Cheque Deposit CCDM – (CCDM):

Error Code Description

29020014 Firmware / Controller error
29050001 Dispenser / Separator missing
29060002 Amplifier PCB Missing
29070003 Deposit transport PCB missing
29080015 Controller PCB battery failed
29090018 CCDM Config missing or corrupted
29130090 Shutter jam
29140091 Metal detection error
29150078 Swivel transport 1 or 2 jam

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CSC-W32 Error Decoder

29150079 Swivel transport 1 or 2 jam

2915007A Swivel transport 1 or 2 jam
29160064 Document jam in separator transport
2916006C Document jam in separator transport
2916006F Document jam in separator transport
29160070 Document jam in I/O transport
291600B5 Document jam in I/O transport
29180065 Document Separation error
29180066 Document Separation error
29180067 Document Separation error
29180069 Intermediate transport jam
2918006A Document Separation error
2918006E Intermediate transport jam
29180071 Document Separation error
29180072 Document Separation error
29180073 Document Separation error
291800B9 Document eject error
291800BA Document eject error
291800BB Document eject error
291800BC Document eject error
291800BD Document eject error
291800C9 Document jam in alignment station
29190096 Thickness detection sensor error
29190097 Thickness detection sensor error
291A0074 Paper jam in reject path
291A00B4 Document Jam in reject transport
291A00B5 Document Jam in reject transport
291A00B6 Document Jam in reject transport
291C00C8 Document jam in alignment station
291C00CA Document jam in alignment station
291C00CD Document jam in alignment station
291C00CE Document jam in alignment station
291E001E MICR Reader error
291F0028 MICR Reader error
291F0032 BEB Reader error
29210029 MICR Reader error
2921002A MICR Reader error
2921002B MICR Reader error
2921002C MICR Reader error

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CSC-W32 Error Decoder

29220030 BEB Reader error

29220031 BEB Reader error
29220036 BEB Reader error
29220037 BEB Reader error
29220038 BEB Reader error
29280136 Document jam in Sensor Transport
29280137 Document jam in Alignment Station
29280138 Document jam in Alignment Station
29280139 Document jam in Sensor Transport
29280144 Document jam in Sensor Transport
2928014D Document jam in Sensor Transport
292801F5 Document jam in Sensor Transport
292801F6 Document jam in Sensor Transport
29290140 Document jam in Sensor Transport
29290141 Document jam in Sensor Transport
29290142 Document jam in Sensor Transport
29290143 Document jam in Sensor Transport
292A012D Document jam in Sensor Transport
292B012E Document jam in Sensor Transport
292E014C Document jam in Sensor Transport
292E01F7 Document jam in Sensor Transport
292E01F8 Document jam in Sensor Transport
292F00AA Document Jam in Reject transport
2930014B Document Jam in Reject transport
29300259 Document Jam in Reject transport
2930025A Document Jam in Reject transport
2932014A Document Jam in Escrow Module
29320192 Document Jam in Escrow Module
29320193 Document Jam in Escrow Module
29320194 Document Jam in Escrow Module
29320195 Document Jam in Escrow Module
29320196 Document Jam in Escrow Module
29320197 Document Jam in Escrow Module
29320258 Document Jam in Escrow Module
29330190 Escrow full
29340191 Escrow full
293C0041 Sensor VLS10 blocked
293D003D Sensor VLS1 blocked
293E0040 Sensor VLS7 blocked

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CSC-W32 Error Decoder

293F003E Sensor VLS2 blocked

293F004D Sensor VLS12 blocked
2940003F Sensor VLS6 blocked
2941004B Sensor VLS11 blocked
29420044 Sensor ALS3 blocked
29430045 Sensor ALS4 blocked
29440043 Sensor ALS2 blocked
29450042 Alignment Station cover open (ALS1)
29460047 MICR Reader cover open (SLS3)
29470046 Sensor SLS1 blocked
29480048 Sensor ELS1 blocked
2949004C Sensor ELS1 blocked
294A0049 Sensor RLS1 blocked
294B004A Sensor RLS2 blocked
29500050 Sensor KLS2 blocked
29510051 Sensor KLS3 blocked
29520052 Sensor KLS8 blocked
29530053 Sensor KLS11 blocked
29540054 Sensor KLS1_5 blocked
29550055 Sensor KLS2_5 blocked
295A025B Document jam in Separator Transport / Cassette Module
295A025C Document jam in Separator Transport / Cassette Module
295A025E Document jam in Separator Transport / Cassette Module
295A0261 Document jam in Separator Transport / Cassette Module
295A0264 Document jam in Separator Transport / Cassette Module
295B0266 Document jam in Separator Transport / Cassette Module
295B026A Document jam in Separator Transport / Cassette Module
295C0260 Document jam in Separator Transport / Cassette Module
295C0262 Document jam in Separator Transport / Cassette Module
295D0267 Document jam at Deposit Cassette 1
295E0263 Document jam in Separator Transport / Cassette Module
295E0265 Sensor KLS11 blocked
295F0268 Deposit Cassette 2 missing
2960025D Document jam in Separator Transport / Cassette Module
2960025F Sensor KLS33 blocked (retract cassette)
29600269 Document jam in Separator Transport / Cassette Module

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CSC-W32 Error Decoder

ASKIM / ASKIM II – (CSC WASKIM):

Error Code Description

20008003 ASKIM hardware fail - Check comms cable
20008004 ASKIM hardware fail - Check comms cable

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Windows Keyboard Shortcuts.

Windows Shortcuts

Chapter Contents

Overview 3
Windows Keyboard Shortcuts 3

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Windows Keyboard Shortcuts.

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Windows Keyboard Shortcuts.

Windows Shortcuts

This section contains information required to perform some basic functions

in Windows XP / Windows 7 using only an attached keyboard.

Overview.

All versions of Window support input from both Keyboard and Mouse.

While it is more convenient and intuitive to drive Windows using a mouse,

there may be occasions where that is not possible.

In these instances, the following common keyboard shortcuts may be

helpful.

Note that the “Windows Key” referred to may not be present on all
keyboards. Older keyboards in particular will not have this key.

Windows Keyboard Shortcuts

Windows Key
Or Opens the Start Menu
Ctrl & Esc
Windows Key & D Toggles between show / minimize all open windows
Windows Key & E Opens My Computer
Windows Key & F
Or Opens the Find dialogue window
F3
Windows Key & M Minimizes all open windows
Windows Key
& Opens Systems Properties
Pause/Break

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Windows Keyboard Shortcuts.

Arrow Keys Navigates Up / Down / Across

Alt & Tab Switch between open applications
Alt & Esc Cycles through open applications in launch order
Alt & F4 Closes current application / Opens Shutdown dialogue
Alt & Print Scrn Captures screenshot of current application to Clipboard
Ctrl & Shift & Esc Opens Windows Task Manager
Ctrl & A Select all
Ctrl & D Unselect all
Ctrl & C Copy (to Clipboard)
Ctrl & X Cut (to clipboard)
Ctrl & V Paste (from Clipboard)
Ctrl & O Open dialogue box
Ctrl & Y Redo
Ctrl & Z Undo
Esc Cancels dialogue box / Closes any expanded menu
F1 Opens Help
F2 Rename item that is selected
F5 Refresh contents of current Explorer window
F10 Activate top menu bar

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NCR Cable Tester.

NCR Cable Tester

Chapter Contents

Overview 3
Technical Description 4
Using The Cable Tester - General 6
Functional Self Test 6
Testing USB Cables 7

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NCR Cable Tester.

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NCR Cable Tester.

NCR Cable Tester

This section contains information required to use the NCR SDC / USB
cable tester (NCR part number 603-9014960) to test USB cables.

Overview.

NCR have released a cable continuity tester primarily intended for

troubleshooting the NCR 4th Gen ATM SDC harness.

In addition, the tester can be used to test standard USB cables that
have standard A / B & Standard A / Mini B connectors.

As the XE & XE USB ATM uses USB for its internal communications, the
NCR cable tester can be a useful tool for identifying USB cables (end to
end) and testing suspect cables.

NCR Cable Tester - 603-9014960

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NCR Cable Tester.

Technical Description

The cable tester consists of two parts:-

· Test unit.

· Turnaround unit.

The Turnaround unit slides onto the side of the test unit for safe storage
when not in use.

Two batteries (Alkaline AAA, not supplied with the tester) power the device.

SDC / USB compatible connectors in the Test unit & Turnaround unit
enable end to end testing of both SDC & USB cables, and sectional testing
of the SDC harness.

Once connected to the cable being tested:-

· The Test unit sends out 3vDC on cable conductor #3

· The Turnaround unit sends this back to the Test unit

along all other cable conductors.

· An LED on the Test unit is illuminated to indicate

successful turnaround of the 3vDC (i.e. continuity) on
each conductor.

Note that the LEDs are numbered 1, 2, 4, 5, 6, 7, 8, 9 & 10 – there is no

LED for conductor #3

This is not a mistake – The idea is that the #3 conductor is carrying the 3v
DC supply, so if this is broken, no LEDs will be illuminated.

This test device shorts all cable conductors together, so it is important that
cables attached to live circuits are never connected to the tester.

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NCR Cable Tester.

The following diagram illustrates the operational concept of the cable tester
using a 10 x conductor SDC cable section as an example.

NCR SDC / USB Cable tester - operational concept.

The following diagram illustrates the connector options for both Test unit
and turnaround unit.

NCR SDC / USB Cable tester - Connectors.

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NCR Cable Tester.

Using The Cable Tester - General

Please follow these instructions carefully to safely test USB cables.

· Never connect the tester or turnaround unit to cables attached to

devices that are powered up.

· Before testing cables, always perform the functional self test to

ensure the batteries are good and the tester is reporting correctly.

· When using the cable tester, it is important to understand the

structure of the cable you are testing (i.e. how many and which
conductors are present) so that you can accurately interpret the
results.

Functional Self Test

It is best practice to run a self test on the cable tester before using. This will
check the batteries and also check that the tester is reporting accurately.

Connect an SDC bypass repair harness (445-0612453) between the Tester

unit and Turnaround unit.

Functional Self Test Result

· As this is a ten conductor cable, the

correct LED display is that all LEDs
should be on.

· Any other result would indicate possibly

a defective tester or defective cable and
should be investigated and rectified
before using the tester as a diagnostic
tool.

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NCR Cable Tester.

Testing USB Cables

USB cables use conductors 1,2, 3 & 4.

This test can be used to:-

· Check USB cables for defects.

· Identify USB installed USB cables that have not been labeled
correctly.

To test a USB cable:-

· Power down the ATM and disconnect both ends of the cable you
want to check.

· Connect the USB cable between the Tester unit and Turnaround unit.

USB Cable Test Result

· As this is a 4 conductor cable, the

correct LED display is that LEDs 1, 2 &
4 should be on.

· Any other result would indicate that the

USB cable is defective.

· Note that the Turnaround unit can accept either “Standard B” or “Mini
B” type connectors.

· If this test is successful, the cable can then be manipulated, while

observing the LEDs – Check for LEDs flickering On / Off.

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NCR Cable Tester.

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1
Power Supply & Distribution

Power Supply & Distribution

Chapter Contents

Overview 3
AC Distribution 5
DC Distribution 6
Central PSU 9
DC Harness Schematics 11
Module Removal & Replacement 13
Set-up / Adjustments 13
Diagnostics 13
Preventative Maintenance 15
Common Faults 15

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Power Supply & Distribution

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Power Supply & Distribution

Power Supply & Distribution

This section contains a general overview of the 2054xe USB ATM’s AC and
DC power supply and distribution.

Overview

The 2054xe USB variant uses the following AC and DC voltages:-

Mains AC

The Line Level (115 or 240v AC) power is used within the ATM for the
following devices:-

· Central power supply

· PC Base Unit

· GOP PSU (Where Graphical Op Panel is installed)

· ATM Heater

The incoming AC supply goes directly to the heater unit and input terminal
of the AC distributor.

AC distribution is sequenced and is controlled by a relay in the AC

distributor that is switched by a signal (NEN) from the Central Special
electronics PCB.

This inhibits supply of AC power to the PC Base Unit (and any other device
attached to the switched AC outlets) until both the Central Power Supply
and Special electronics PCB are stable.

In addition, this function allows remote reboot control via the Special
Electronics.

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Power Supply & Distribution

25v DC

The central power supply unit produces the 25v DC voltage required for the
following devices:-

· Dispenser

· Receipt & Journal Printers

· Fans

· Customer Display LCD Panel

· Special Electronics

· Card Reader

· Other optional Wincor 25v DC powered devices

Note that the 25v DC supply will often be referred to as a 24v DC Supply
and you may see this reference on cables, part descriptions, or within this
SAMM etc. This is a historical reference that can be confusing. In all
events, the actual measured voltage will be approximately 25v DC.

+5v +12v -12v DC

The central power supply unit produces the +5v +12v and -12v DC voltage
required for the Special electronics PCB and its associated devices.

Note that the +5v required for the following modules is supplied via the USB
connection, not directly from the central PSU:-

· EPP V6

· Standard USB Operator Panel (OP04)

· Cameras

· Barcode Scanners

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Power Supply & Distribution

Where a Graphical Operator Panel is installed, the required 12v DC is

supplied by its own PSU which may be connected either directly to the AC
distributor, or via an AC Splitter, where a Statement Printer is also installed.

AC Distribution

The AC power distribution is sequenced and controlled via the Special

electronics PCB. Refer to the following diagram & explanation.

1. Incoming AC from the wall outlet enters the ATM at the bottom of
the safe and splits via a “Y” connector that takes power to both
the Heater controller and AC Distributor (connector marked
“Power Input”.

2. From a fault finding perspective, it is worth bearing in mind that

these connectors are live (and the heater may activate) as long
as the wall outlet is switched on.

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Power Supply & Distribution

3. When the AC distributor switch is switched on, AC power is

immediately supplied to outlet 4 on the diagram only (connector
marked “Power Supply”).

4. The AC power supplied from this connector is used to power the

Central PSU which will now start up.

5. The Central PSU supplies +5v +12v and -12v to the Special
Electronics PCB which starts up and performs a self check. If all
voltages and functions are normal, (and if the Standby/On control
is set to ON), the Special Electronics PCB instructs the Central
PSU to turn on its 25v DC Supply.

6. The 25v Supply is received at the Special Electronics and passed

on to the AC distributor via the small connector 7.

7. The 25v at connector 7 operates the relay that control the AC

power to remaining two AC outlets, 8 & 9 on the diagram. Until
activated, no AC voltage is present on these two connectors
(Marked “System Unit” & (Power Output, Switched”).

8/9. The relays operate and supply power to the two remaining AC
outlets. One of these is used to supply power to the PC (“System
Unit”) and the other outlet (“Power Output, Switched”), may
optionally be used to power a GOP 12v DC PSU.

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Power Supply & Distribution

DC Distribution

All modules in the ATM except the PC and Heater unit use DC power
produced by the Central Power Supply unit.

25v DC Distribution

25v DC is distributed directly from the PSU for devices with high current
requirement which typically would be:-

· CMD-V4 Dispenser

· Journal printer (Typically a TP06)

· Receipt Printer (Typically a TP07)

The Dispenser, Journal printer and Receipt printer must always be

connected directly to the Central PSU connectors (B1 - B3) although they
are not actually dedicated to any particular one of these three connectors.

The remaining 25v powered devices plug in to the 25v DC distribution

board, and are not dedicated to any particular connector.

Note that the 25v DC was originally a 24v DC supply and will often be
referred to as a 24v DC Supply on cables, part descriptions, or even within
this SAMM.

This is a historical reference that can be confusing, but in any event, the
actual measured voltage will be approximately 25v DC.

+5v +12v -12v DC Distribution

The +5v +12v -12v supply goes directly from the Central PSU to the Special
Electronics PCB from connector A.

For the USB variant ATM, power for the EPP and Standard (OP04)
Operator panel is not supplied by the general DC distribution scheme.
These devices are powered by +5v DC directly from the USB connection.

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Power Supply & Distribution

Also, where a Graphical Operator Panel is installed, the required 12v DC is

supplied by its own AC PSU.

Other DC voltages are distributed via the harness and extension harness
from Central Power Supply connector C.

DC Distribution Diagram

The following diagram illustrates the DC distribution within the 2054xe USB
ATM.

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Power Supply & Distribution

Central PSU

The Central PSU is a compact switch mode power supply that works under
control of the Special Electronics to generate standby and switched DC
voltages to the ATM Modules.

Central PSU Versions.

There are currently four versions of Central Power Supply and only the
Central PSU III or IV (which are directly interchangeable) are suitable for
use in the 2054xe USB ATM.

The power supply major variant can be identified by reference to

Connector D which, if present, is just to the left of the input AC range
selector switch.

The following diagram shows the different versions and explains what to
look for.

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Power Supply & Distribution

Connector D is only used in the XE USB ATMs and may be used by the
Central Special Electronics to reset the AC distributor, rebooting the
connected 240v AC devices.

Central PSU - Connector Details

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Power Supply & Distribution

DC Harness Schematics

Central PSU DC Harness Diagram

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Power Supply & Distribution

Facia “Power Extension” Harness

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Power Supply & Distribution

Module Removal & Replacement

Removal:-

· Power the ATM down.

· Remove the PC.

· If possible, remove the top and side covers for improved access.

· Remove all AC & DC connectors from the Central PSU.

· Loosen the 2 x T20 Torx screws in the PSU base plate.

· The PSU can then be removed by pushing to the left slightly and then
lifting off the two screws.

Replacement:-

· Check the AC input voltage power fail sensing selector is set correctly
to 230 or 115v.

· Replacement is the reversal of the removal process.

Set-Up / Adjustments

Input Voltage Selector

The AC input voltage power fail sensing selector must be set correctly to
230 or 115v.

DC Voltage Levels

There are no field adjustments possible for any of the DC voltages and the
PSU casing should not be removed.

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Power Supply & Distribution

Diagnostics

State Of Health Indicators

There are no diagnostic tests or “state of health” indicators for the Central
PSU.

DC Voltage Test Points

For early versions, critical voltages can easily be checked at the Central
Special Electronics Power Connector X12 – See diagram below.

Unfortunately the relocation of the Central Special Electronics to the right

hand cabinet side in the later BZ 01 version makes this somewhat more
difficult.

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Power Supply & Distribution

Preventative Maintenance

The following preventative maintenance should be carried out:-

· Check that the PSU fan is operational.

· Ensure that there is no build up of debris, paper work etc that could
impede airflow.

Common Faults

No Power – Fuse Blown In AC Distributor

· There is an 8A slow blow fuse
located in the AC Distributor.

· If this fuse blows it is probably

because the Central Power
Supply Unit or PC PSU has
failed.

No Power – Bad Connection At Distributor

· A poor connection at the AC
distributor will cause erratic
behaviour in the power supply
to the ATM.

· Ensure all IEC connectors are

fully pushed home.

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Power Supply & Distribution

No Power – Standby LED On Operator Panel Is ON

· Central PSU is producing
correct 5 & 12v but ATM may
be in standby. Probably not a
Central PSU fault.

· Try to recover by pressing the

On / OFF button on the
operator panel or by powering
the ATM off / on at the main
switch.

No Power – Standby LED On Operator Panel Is OFF

· Central PSU is not producing 5
& 12v DC i.e. the power supply
is not starting up.

· Check AC supply to Central

PSU to determine if fault is with
the AC supply / AC distributor
or with the Central PSU.

· Verify that the Central PSU is

not overheating – is the fan
working?

ATM Resets Continually.

· Central PSU has detected a
short on the 25v supply.

· Try to isolate to a module by

disconnected each 25v supply
from the PSU and 24v
Distributor.

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Power Supply & Distribution

ATM Resets When Dispenser Operates.

· Dispenser 25v plug incorrectly
plugged into the 24v distributor
instead of directly into Central
PSU.

· Identify all three devices that

are plugged directly into the
Central CPU 25v connectors,
B1, B2 & B3. One must be the
dispenser.

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Power Supply & Distribution

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Internal Communications

Internal Communications

Chapter Contents

Overview 3
Technical Description - USB 5
Technical Description – I2C Bus 7
Module Removal & Replacement 9
Set-up / Adjustments 9
Diagnostics 9
Preventative Maintenance 10
Common Faults 10

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Internal Communications

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Internal Communications

Internal Communications

This section contains a brief technical reference for the USB Internal
comms link used in the USB version ProCash 2054xe USB ATM.

Overview

The application (resident in the PC) must be able to communicate with and
control the ATM’s peripheral devices such as the dispenser, printers etc.

The ProCash 2054xe USB achieves this via a combination of the following:-

· The ATM PC’s onboard USB ports, designated W & X

· The Central Special Electronics USB Hub

· The Central Special Electronics I2C Bus

· The ATM PC’s onboard COM1 & Com2 serial ports.

The precise configuration of any specific ATM is of course dependant on

it’s specification as many hardware modules are optional.

The internal comms connectivity of the USB version 2054xe ATM is

described in the following overview block diagram.

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Internal Communications

Internal Comms Block Diagram

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Internal Communications

Technical Description – Device Attachment

A label on the document wallet or Wincor-Nixdorf log book shows detail of

the factory build port assignments for each device.

An example is shown in the following picture.

While this is a really useful reference, it's important to remember that these
details were correct when the ATM was built, but any hardware changes
that may have been subsequently made may not have been recorded.

Device attachment is defined by the HW Config file that is loaded when

building the software. This information will be supplied with each ATM on a
CD or Floppy disk. This should not be removed as it may be required
during the software load process in some instances

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Internal Communications

Technical Description – USB

The ATM will typically use the following USB Ports on the Embedded PC:-

· X - Connects to the Central Special Electronics.

· W - Connects to the Operator panel.

USB v1.1

The original widely adopted standard for USB (version 1.1) is used for all
devices that attach to the Central Special Electronics USB hub.

USB v1.1 specifies:-

· Host / Multiple Slaves over a star topology to a maximum of 127

peripheral devices.

· Stars may be tiered using up to six USB hubs.

· Differential data transfer at 1.5Mbit/sec (Low speed) & 12Mbit/sec

(High Speed).

· Peripheral devices may also be powered from the USB link with 5v
DC at up to 500mA, restricted to 100mA at start-up

· USB 1.1 uses a four wire cable with two twisted pairs.

· Connectors are designed so that power is applied before data

allowing safe PnP operation without risk of data loss during
connection.

· Cable length is a maximum of 5 Metres (full speed) and 3 Metres

(Low speed)

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Internal Communications

USB v2.0

The later, faster USB version 2.0 is used for devices that attach directly to
the ATM PC USB Ports.

Where a 10.4” Graphical Operator Panel is installed, this requires the faster
USB 2.0 transmission speeds and must always be connected directly to the
ATM PC USB port.

USB v2.0 adds to the original v1.1 specification with:-

· Maximum transmission rate (Hi-Speed) of 480Mbit/sec.

· Improved shielding in cables to prevent cross talk.

· Improved reliability modifications

A USB v1.1 cable will work with USB 2.0 devices but with varying degrees
of reliability.

For best performance and reliability, use a USB 2.0 rated cable which will
usually have a tag attached as illustrated below.

USB 2.0 Logo

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Internal Communications

USB Harness

Both spec cables share the same pinouts as illustrated in the following
diagram.

USB Device Port Assignment

The USB peripheral devices are assigned specific ports and this
information can be found on the configuration label on the ATM’s
documentation wallet.

Although USB peripheral devices will work if plugged into alternative USB
ports, this is permissible only for diagnostic fault diagnosis.

If the ATM returns to service with devices connected to incorrect USB ports
there may be problems with error reporting and exception handling.

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Internal Communications

Technical Description – I2C Bus

The ATM uses the I2C (Inter IC) Bus ports incorporated in the Central
Special Electronics to communicate with the Customer Panel Special
Electronics and USB Operator Panel

Please Note
2
The I C Bus is never hot pluggable.
The ATM must be powered down before any I2C connector is removed
or replaced or there is a high probability of severe damage to the
Special Electronics modules.

I2C Bus is a simple universal bus systems originally designed over 20 years
ago for local (on board) communication between ICs. The original concept
now is frequently used to link ICs on devices that are connected by
relatively short cable lengths. The original widely adopted standard
specifies:-

· Host / Multiple Slaves nodes over a linear bus topology.

· No defined maximum number of slaves as this is determined by the

space available to the host to store slave address.

· Bidirectional data transfer at 100Kbits/sec (Standard), 400Kbits/sec

(Fast), 1Mbits/sec (Fast +) and 3.4MHz (High Speed).

· Two bus lines are required – SDA (Data) & SCL (Clock).

· Additional lines carrying ground and voltage (+5v) may be present.

The cable connector used for the I2C Bus implementation in this ATM is as
follows:-
Pin
1 5v DC Switched
2 5v DC Standby
3 Gnd
4 Signal Generator +
5 Signal Generator -
6 SDA
7 Gnd
8 SCL

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Internal Communications

Technical Description – V.24 (COM)

The PC's internal COM ports may be used to interface certain V.24
devices.

V.24 is perhaps better known as RS-232 and this defines the electrical
signal characteristics for attaching a peripheral device to the serial (COM)
ports of a PC.

COM Port Configuration

Where one or more COM ports are used, it is essential that those ports are
set-up correctly in the BIOS.

V.24 devices have different requirement regarding handshaking (flow

control terms DTR & CTS) and the speed (baud rate) and structure (stop,
data & parity bits) of the data.

This COM Port set-up information should be found within customer specific
hardware build instructions.

COM Port Assignment

The Hardware Config file defined V.24 configuration for any specific ATM
must be adhered to and there is no option to scan for devices. i.e. Devices
that are present but connected to the wrong COM Port will not be
recognised.

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Internal Communications

V.24 Harness

The 9 pin “null modem” implementation is used for Wincor-Nixdorf

peripheral devices.

For reference, the layout of the 9 pin assignments and their typical use
within the Wincor-Nixdorf ATM are detailed below.

Note that the pin numbers are marked on the plug housing.

Pin V.24 Assignment ProCash V.24 Utilisation

1 Carrier detect (CD) Carrier present - May be linked within
plug.
2 Received data (RD) Data to the device from the PC - Used by
all devices
3 Transmitted data (TD) Data from device - Used by all devices
4 Data Terminal ready Device is operational and ready to
(DTR) communicate - Used by most devices.
5 Signal ground (SG) Provides a reference ground for the
signal - Used by all devices
6 Data Set Ready (DSR) Flow control - May be linked within plug.
7 Request to send (RTS) Flow control - May be linked within plug.
8 Clear to send (CTS) The PC is ready to receive data - Used
by most devices
9 Ring Indicator (RI) Not connected

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Internal Communications

Module Removal & Replacement

Device Cables (General)

· Always power the ATM down before disconnect / reconnecting any

device

· Note the port allocation – You cannot make ad hoc reassignments of

connectors.

USB Cables

· Note the USB port allocation – These are dedicated port assignments
and you cannot reassign connectors except for troubleshooting etc.

· Ensure the USB connectors are fully inserted

· Ensure all cables are retained by the strain relief provided and where
none is provided consider if it is possible to use cable ties etc. to
improvise.

I2C Cables

· Always power the ATM down before removing or reconnecting an I2C

Bus connector.

· Note the I2C Bus port allocation – These are dedicated assignments
and you cannot reassign connectors to different ports.

Set-up / Adjustments

There are no field set-up or adjustments required for the USB or I2C Bus
Subsystems.

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Internal Communications

Diagnostics

There are no selectable power-up self tests or Level 0 diagnostics that can
be run on the USB or I2C Bus comms links.

At ATM start-up an indication of each device and its presence / status on

the internal comms link can be observed on the operator panel.

Checking for correct communications with each device is currently only

possible using the relevant KDiags test.

Preventative Maintenance

The following preventative maintenance tasks are relevant to the internal

comms infrastructure:-

· Ensure all cables are routed carefully to avoid cable damage when
racking devices in / out.

· Ensure all cables are retained by the strain relief provided and where
none is provided consider if it is possible to use cable ties etc. to
improvise.

Common Faults

Error CSC SEL 20008408 – CCB Configured but not found.

· Application expects to find a
customer connector block but
does not.

· USB cable partly disconnected

during replen etc.

· Reconnect USB cable and try

again.

· Use a cable tie to support the

USB cable

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Internal Communications

Note that the internal comms link initialises on power up and the ATM may
enter a load & reset loop if any of the following devices are missing:-

· Dispenser

· Card Reader

· Operating Panel

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Financial PC Overview

Financial PC Overview

Chapter Contents

Financial PC Identification 3

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Financial PC Overview

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Financial PC Overview

Financial PC Overview

This section contains a brief description of the Wincor-Nixdorf Financial

(aka Banking) PC range.

Financial PC Identification

Wincor-Nixdorf PCs used in Financial (or Banking) related products fall into
the following major family categories.

· Scenic PCs

· Beetle PCs

· Embedded PCs

· SlimCash PCs

Further detail on each type follows.

Scenic PC

· The Siemens Nixdorf SCENIC PC range was used as standard

equipment in ATMs from 1998 until mid 2001.

· There were two Main PC types:-

SCENIC Pro D5: Ø Full size desktop PC

Ø 233MHz Pentium
Ø 1xISA slot / 1xPCI slot / 1xshared slot

SCENIC 600: Ø Full size desktop PC

Ø 400MHz Pentium II (Scenic 651)
Ø 600MHz Pentium III (Scenic 661)
Ø 1xISA slot / 1xPCI slot / 1xshared slot

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Financial PC Overview

· It is unlikely (but not impossible), that any Financial Devices would be

still using Scenic PCs due to the requirements of current operating
systems and ATM applications

Beetle PCs

· Beetle PC are very small format Wincor-Nixdorf proprietary PC units

used in slim-line / small footprint lobby ATM systems e.g. ProCash
1500.

· Beetle PC variant are also used in Wincor-Nixdorf retail equipment.

· The Beetle variant is defined by its product description:-

Beetle / XXX YY

XXX Defines the cabinet size (ATM applications only) as

follows:-

Cabinet Size Designator Height Width Depth

/M (Medium) 102mm 136mm 280mm
/XLK (Extra Large, Special Size) 150mm 400mm 265mm

YY Defines the processor board type e.g. D2

· Beetle XLK variants are capable of upgrade to minimum Windows XP

requirements.

Embedded PCs

· Embedded PCs are a family of Wincor-Nixdorf proprietary PC units

developed specifically for use in ATM & Kiosk systems.

· There are several variants and all except the A4, 4G & 5G use
standard desktop enclosures.

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Financial PC Overview

Embedded PC 1st Gen

· Installed as standard equipment from 2002 in NG ATMs and ProPrint

Kiosks.

· Pentium III 600MHz

· Capable of upgrade to work with current XP based ATM applications.

Embedded PC 2nd Gen

· Installed as standard equipment in XE ATMs and ProPrint Kiosks

from 2004 to 2010.

· RoHS compliant and Pre RoHS compliant versions.

· Processor options :-

Ø Pentium 4 (2.0GHz)
Ø Pentium 4 (2.8GHz)
Ø Pentium 4 (1.7GHz Mobile)
Ø Celeron (2.0GHz)
Ø Celeron (2.4GHz)

· Capable of upgrade to work with current XP based ATM applications

– usually only requires memory upgrade to minimum 512Mb.

· Used as an upgrade PC for technology refresh projects.

· Available with “Standard” or “Compact” size enclosures.

Embedded PC “Follow-Up”

· Interim product.

· For the Emb “Follow-Up” PC there is a single variant:-

Ø Emb C4-440 (Celeron 2.00GHz)

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Financial PC Overview

Embedded PC 3rd Gen

· Installed as standard equipment in XE products from 2010 until 2014.

· Processor options :-

Ø Pentium Core2Duo (2.13GHz)

Ø Pentium Core2Duo (1.80GHz)
Ø Pentium 4 (3.4GHz)
Ø Celeron (3.2GHz)

· Will be used as standard equipment and as an upgrade PC for

technology refresh projects.

· Available with “Standard” or “Compact” size enclosures.

Embedded A4 PC

· Installed as standard equipment in ProCash 8xxx & CINEO products

from 2012.

· Not released for ProCash 2xxx

· Processor options :-

Ø Intel Dual Core E8400

Ø Intel Dual Core E6400
Ø Intel Dual Core E5300
Ø Intel Dual Core E2160
Ø Intel Celeron 440

· Will be used as standard equipment but unlikely to be part of any

upgrade activity.

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Financial PC Overview

Embedded 4G PC

· Installed as standard equipment in CINEO products from 2014.

· Not released for ProCash 2xxx

· Processor options :-

Ø Intel Dual Core E8400

Ø Intel Dual Core E6400
Ø Intel Dual Core E5300
Ø Intel Dual Core E2160

· Will be used as standard equipment for Cineo products and as an

upgrade PC for technology refresh projects.

Embedded 5G PC

· Installed as standard equipment in CINEO products from 2016.

· Processor options :-

Ø Dual Core i5-4570TE (2.7GHz)

Ø Quad Core i5-4570S (2.9GHz)
Ø Dual Core i3-4330TE (2.4GHz)
Ø Dual Core i3-4330 (3.5GHz)
Ø Dual Core Pentium G3320TE (2.3GHz)
Ø Dual Core Pentium G3320 (3.2GHz)
Ø Dual Core Celeron G1820TE (2.2GHz)
Ø Dual Core Celeron G1820 (2.7GHz)

· Include USB 3.0 ports

· Will be used as standard equipment for Cineo products and as an

upgrade PC for technology refresh projects.

· A 2xxx specific "upgrade" variant enables an upgrade to the

processor while retaining support for legacy V.24 devices and internal
optical drive.

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Financial PC Overview

SlimCash PCs

· The SlimCash PC is a very small format Wincor-Nixdorf proprietary

PC unit used in SlimCash ATM only.

· Processor (no options) is a VIA C7 1.0GHz

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Embedded PC 2nd Gen

Embedded PC 2nd Gen

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 11
Set-up / Adjustments 14
Diagnostics 23
Preventative Maintenance 24
Common Faults 25

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Embedded PC 2nd Gen

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Embedded PC 2nd Gen

Embedded PC 2nd Gen

This section contains brief technical reference information for the Wincor-
Nixdorf 2nd Gen Embedded PCs used in the ProCash 2054xe USB ATM.

Overview

The Wincor-Nixdorf Embedded PCs are standard desktop PCs used to run
the ATM application, store data and control peripheral devices in the
2054xe USB ATM.

Typical connectivity of the 2nd Gen Embedded PC is described in the

following block diagram.

2054xe USB PC Connectivity

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Embedded PC 2nd Gen

Technical Description

The Embedded PC 2nd Gen (P4) is the second version of a family of

Embedded PCs introduced by Wincor-Nixdorf during 2007.

There are several variants of 2nd gen P4 Embedded PCs that you may find
in the 2054xe:-

· Emb P4- 2000 (Pentium 4 2.0GHz)

· Emb P4- 2000 (Pentium 4 2.0GHz)

· Emb P4M-1700 (Pentium 4 Mobile 1.7GHz)

· Emb P4C-2000 (Celeron 2.0GHz)

· Emb P4-2000 (Pentium 4 2.0GHz)

· Emb P4-2800 (Pentium 4 2.8GHz)

Technical Specification – All versions

Model - Embedded P4 / C4

Video - Intel Integrated Graphics (8 to 64Mb)

Connectors - 2 x Com Ports (9 pin D)

1 x Parallel Port EPP, ECP (25 pin D)
1 x Keyboard (PS/2)
1 x Mouse (PS/2)
4 x USB
1 x 10/100Mbps Ethernet LAN (RJ45)
1 x VGA CRT (15 pin High Density D)
1 x DVI LCD (DVI-D)
1 x Joystick (15 pin D)
1 x Microphone (Pink Jack)
1 x Audio Line in (Blue Jack)
1 x Audio Line out / Speaker out (Green Jack)

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Embedded PC 2nd Gen

Disk Drives - 1 x 40+Gb (EIDE 3.5”)

1 x 1.44Mb Floppy
1 x 52x CDROM (EIDE)

Technical Specification – P195 Motherboard

System PCB - P195 ATX PGA478 Socket

Chipset - Intel 845G

Front Side Bus - 400 / 533 MHz

Processor - Pentium 4 (2.0 GHz)

Celeron (1.7 GHz)
Celeron (2.0 GHz)

System RAM - 184 pin DDR SDRAM 3.3v Unbuffered

DDR200/266

Expansion Slots - 5 x PCI

1 x AGP2

Technical Specification – P195+ Motherboard

System PCB - P195+ ATX PGA478 Socket

Chipset - Intel 845GV

Front Side Bus - 400 / 533 MHz

Processor - Pentium 4 Mobile (1.7GHz)

Pentium 4 (2.0GHz)
Pentium 4 (2.8GHz)
Celeron (2.0GHz)

System RAM - 184 pin DDR SDRAM 3.3v Unbuffered

DDR200/266

Expansion Slots - 5 x PCI

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Embedded PC 2nd Gen

Physical Dimensions & Environmental (All Versions)

Case size - 136mm x 430mm x 405mm (H x W x D)

Weight - 9.5Kg (approx)

Temperature range - 5 to 40 Deg C

Front Panel Controls

Reset Button - Recessed button to reset the PC

Hard Drive LED - Illuminates on initialisation and hard drive

activity.

Power On LED - Indicates the PC motherboard is powered up

and operating.

Power On / Off Button - “Soft” power on/off button; Press to switch the
PC on. Press and hold for 4 seconds to turn
the PC off. The function of this button can be
changed in the BIOS options.

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Embedded PC 2nd Gen

Floppy Drive Activity LED - Illuminates on initialisation and floppy drive

activity.

Floppy Eject Button - Ejects a floppy disk from the drive.

CD-ROM Activity LED - Illuminates on initialisation and CD-ROM drive

activity.

CD Eject Button - Opens the CD-ROM drive tray

Front USB Ports - 2 x USB Ports Designated Y & Z

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Embedded PC 2nd Gen

Main Components.

· Typical system components are illustrated in the following diagram:-

Item Description (Typical Components)

1 PC cabinet lid - Easily removable (2 x screws).
2 Power Supply, AC Bell 200W
3 P951 / P951+ Processor PCB
4 SDRAM 184 pin DDR Max of 2 (Max 2Gb)
5 CR2032 Lithium Battery, (CMOS support)
6 Celeron / Pentium 4 (1.7GHz, 2.0GHz, 2.8GHz) Processor
7 Intel Ethernet Card
8 Fitwin 16 Port V.24 PCI Adapter (V.24 ATMs only)
9 3.5” (1.44Mb) Flex Disk Drive.
10 CDROM Drive (IDE).
11 80 Gb IDE Hard Disk Unit
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Embedded PC 2nd Gen

P195 / P195+ System Board.

· The following diagram will assist with the location of critical

connectors and components on the P195 system boards.

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Embedded PC 2nd Gen

Back Panel Connections.

· The following diagram will assist with the location of back panel
connections.

200W ATX 12v PC PSU

· The embedded PC uses a standard 200W ATX 12v type power

supply.

· Input voltage range is selected by a slide switch on the rear of the

PSU.

· This PC uses “Soft Power” so the on / off switch is software

controlled. The term “PS_ON” controls the power supply.

· If the PSU is receiving incoming mains AC, the standby voltage "+5
VSB” is present regardless of if the PSU is powered on or off.

· The following PSU harness connector diagram may assist when

checking for power problems.

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Embedded PC 2nd Gen

Module Removal & Replacement

Removing & Replacing Complete PC

· Always power down the ATM when removing or replacing the PC

base unit.

To Remove the PC

· If possible, take an inventory of the current BIOS settings.

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Embedded PC 2nd Gen

· If you plan to use the existing hard drive, perform an orderly

shutdown before powering the PC down.

· Carefully pull the PC forwards; there should be enough cable slack to

allow the PC to come fully forward.

· Take a careful note of where all connectors go as each plug is

disconnected.

· Remove the PC cover and take a careful inventory of the System

RAM and the PCBs that are installed – These will usually need to be
transferred

To Replace the PC

· If installing a replacement PC base unit check the jumper settings are

correct before installing into the ATM.

· PCs from Wincor-Nixdorf will almost always now be supplied without

Floppy disk and CD-ROM drives, PCs supplied by other suppliers
may have drives installed – Transfer from the old PC if required.

· Check also that the System RAM is transferred (if required) and also
any PCBs are transferred across from the original PC

· Reconnect all plugs and verify each is located correctly.

· Check all connections are tight – pay particular attention to the 78 pin
connector that attaches to the Fitwin card on V.24 ATMs.

· Push the PC back into the ATM, taking care not to trap any cables

Access To PC Components

Proceed as follows to access the PC components:-

· Remove the 2 x screws on the rear of the PC cabinet lid.

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Embedded PC 2nd Gen

· Lift up at the rear and pull back to clear the front panel.

· NOTE: Always disconnect the PC from the mains supply before

replacing components. The motherboard remains live with voltage
present on the PCI slots even when powered down via the power
button – The “Voltage LED” will be on to indicate this.

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Embedded PC 2nd Gen

Set-up / Adjustments

The embedded PC has two areas that may require attention to ensure that
the PC is set-up correctly:-

· Motherboard jumper settings

· BIOS options

P195 Motherboard jumper settings.

· The following diagram illustrates the position of the motherboard

jumper fields.

P195 Motherboard Jumper Locations

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Embedded PC 2nd Gen

· Experience to date shows that these jumpers will normally arrive with
the correct settings when a complete PC is ordered, but may need to
be checked carefully if replacing only the motherboard.

· Should you need to check the jumpers, the following information will
assist.

· Note: Orientation is as per the jumper location diagram

J1 – Front Side Bus Frequency

FSB Auto Select (1 - 2) Default Setting

FSB 133 MHz (3 - 4)

FSB 100 MHz (4 - 5)

J2 – Real Time Clock Reset

Normal (1 – 2) Default

Reset (2 – 3)

J5 – Keyboard Power

5v Standby (1 – 2)

Vcc (2 – 3) Default

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Embedded PC 2nd Gen

J6 – Onboard AC97 Audio

AC97 Audio enabled (1 – 2) Default

AC97 Audio disabled (2 – 3)

J8 – AGP2 Slot

AGP2 Slot enabled (1 – 2) Default

AGP2 Slot disabled (2 – 3)

J12 & J13 – Onboard Audio Amplifier

Left & Right channels enabled (Default)

Left & Right channels disabled

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Embedded PC 2nd Gen

J14 – PC Speaker

PC Speaker enabled to A97 Audio (In) Default

PC Speaker disabled (Out)

P195+ Motherboard jumper settings.

· The following diagram illustrates the position of the motherboard

jumper fields.

P195+ Motherboard Jumper Locations

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Embedded PC 2nd Gen

· Experience to date shows that these jumpers will normally arrive with
the correct settings when a complete PC is ordered, but may need to
be checked carefully if replacing only the motherboard.

· Should you need to check the jumpers, the following information will
assist.

· Note: Orientation is as per the jumper location diagram

J1 – Front Side Bus Frequency

FSB Auto Select (1 - 2) Default Setting

FSB 133 MHz (3 - 4)

FSB 100 MHz (4 - 5)

J2 – Real Time Clock Reset

Normal (1 – 2) Default

Reset (2 – 3)

J5 – Keyboard Power

5v Standby (1 – 2)

Vcc (2 – 3) Default

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Embedded PC 2nd Gen

J6 – Onboard AC97 Audio

AC97 Audio enabled (1 – 2) Default

AC97 Audio disabled (2 – 3)

J12 & J13 – Onboard Audio Amplifier

Left & Right channels enabled (Default)

Left & Right channels disabled

J14 – PC Speaker

PC Speaker enabled to A97 Audio (In) Default

PC Speaker disabled (Out)

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Embedded PC 2nd Gen

J20 – Processor Selection

Mobile Processor (2 - 3)

Standard Processor (1 - 2) Default

BIOS Options.

· Depending on hardware and customer requirements, BIOS options

may typically need attention to set:

Ø Initial Display - Set to Onboard

Ø Power management (Disable)

Ø Boot devices / Boot order (Customer specific)

Ø Time & Date

To Set the BIOS options

· Refer to any Customer specific requirements and hardware

configuration information specific to that ATM.

· Attach a PS/2 keyboard and VGA monitor (if required),

· Boot up the PC and press Del when prompted.

· Typical critical settings for 2054xe USB ATMs (in bold) are as
follows:-

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Embedded PC 2nd Gen

STANDARD CMOS FEATURES

Date (mm:dd:yy) Ensure date is correct

Time (hh:mm:ss) Ensure time is correct

IDE Primary Master Hard drive is auto detected

IDE Primary Slave None
IDE Secondary Master CD-ROM drive is auto detected
IDE Secondary Slave None

Drive A 1.44M, 3.5 in.

Drive B None

Video EGA/VGA
Halt On All, But Keyboard (Default)

Base Memory 640K

Extended Memory Installed memory is detected
Total Memory Installed memory is detected

ADVANCED BIOS FEATURES

Virus Warning Disabled

CPU L1 & L2 Cache Enabled
P4-M CPU Speed High
Quick Power On Self Test Enabled
First Boot Device Floppy (Customer dependant)
Second Boot Device HDD-0 (Customer dependant)
Third Boot Device CDROM (Customer dependant)
Boot Other Device Enabled
Swap Floppy Drive Disabled
Boot Up Floppy Seek Disabled
Boot Up NumLock Status On
Gate A20 Option Fast
Typematic Rate Setting Disabled
Security Option Setup
APIC Mode Enabled
MPS Version Control for OS 1.4
OS Select For DRAM >64MB Non-OS2
Report No FDD For WIN95 No
Full Screen LOGO Show Enabled
Small Logo (EPA) Show Enabled

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Embedded PC 2nd Gen

ADVANCED CHIPSET FEATURES

DRAM Timing Selectable By SPD

Command Pre Clock Auto

Memory Frequency For Auto
System BIOS Cacheable Enabled
Video RAM Cacheable Disabled
Memory Hole at 15M – 16M Disabled
Delayed Transaction Disabled
Delay Prior to Thermal 16 Min
AGP Aperture Size (MB) 64

On Chip VGA Enabled

On Chip Frame Buffer Size 8 Mb

INTEGRATED PERIPHERALS

On Chip Primary PCI IDE Enabled

IDE Primary Master PIO Auto
IDE Primary Slave PIO Auto
IDE Primary Master UDMA Auto
IDE Primary Slave UDMA Auto
On Chip Secondary PCI IDE Enabled
IDE Secondary Master PIO Auto
IDE Secondary Slave PIO Auto
IDE Secondary Master UDMA Auto
IDE Secondary Slave UDMA Auto
USB Controller Enabled
USB 2.0 Controller Enabled
USB Keyboard Support Enabled
AC97 Audio Auto
AC97 Modem Disabled
Init Display First Onboard (DVI)
Onboard PCI LAN Disabled
AC97 Audio Amp Disabled
IDE HDD Block Mode Disabled
Power On Function Button Only

Onboard FDC Controller Enabled

Onboard Serial Port 1 3F8/IRQ4
Onboard Serial Port 2 2F8/IRQ3

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Embedded PC 2nd Gen

UART Mode Selected Normal

Onboard Parallel Port 378/IRQ7
Onboard Parallel Mode ECP
ECP Mode use DMA 3
PWRON After PWR-Fail On
Game Port Address 200
Midi Port Address Disabled

POWER MANAGEMENT SETUP

ACPI function Disabled

ACPI Suspend Type S1 (POS)
Run VGA BIOS if S3 Resume Auto
Power Management User Define
Video Off Method Blank Screen
Video Off In Suspend No
Suspend Type Stop Grant
Modem Use IRQ 3
Suspend Mode Disabled
HDD Power Down Disabled
Soft-Off by PWR-BTTN Instant-Off
Wake-Up By PCI Card Enabled
Power On By Ring Disabled
Wake Up On LAN Disabled
USB KB Wake-Up From S3 Disabled
Resume By Alarm Disabled
Date (of Month) Alarm 0
Time (hh:mm:ss) Alarm 0 : 0 : 0

** Reload Global Timer Events **

Primary IDE 0 Disabled
Primary IDE 1 Disabled
Secondary IDE 0 Disabled
Secondary IDE 1 Disabled
FDD, COM, LPT Port Disabled
PCI PIRQ[A-D]# Disabled

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Embedded PC 2nd Gen

PNP/PCI CONFIGURATIONS

Reset Configuration Data Disabled

Resources Controlled By Auto (ESCD)

IRQ Resources Press Enter If IRQs reserved

PCI/VGA Palette Snoop Disabled

· On completion, press F10 to ensure changes are saved on exit from

set-up

Diagnostics

Power On Self Test

· The PC runs its own self test (P.O.S.T) on power up but you will need
to move the display control switch on the Special Electronics PCB to
see the results displayed on the customer LCD.

· Remember to turn the switch back when you have finished.

· Alternatively, an attached VGA monitor will display POST test and

boot messages.

BIOS Beep-Codes

· If an error is detected, the BIOS may generate 3 sets of Beeps with a

brief pause between each set of beeps. Decode as follows:-

Beep Code Meaning

1–1-3 Unable to read the configuration in CMOS.
1–1-4 Defective BIOS.
1–2-1 Bad timer chip on the motherboard
1–2-2 DMA Controller Error - Bad motherboard
1–2-3 DAM Controller Error - Bad motherboard
1–3-1 DRAM refresh Error - Bad motherboard

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Embedded PC 2nd Gen

1–3-3 Base memory error / Bad motherboard

1–3-4 Base memory error / Bad motherboard
1–4-1 Base memory error / Bad motherboard
1–4-2 Base memory error / Memory error
2–x-x Base memory error / Memory error
3–1-x DMA Register Error / Bad motherboard
3–2-4 Bad motherboard
3–3-4 Can’t find Graphics card
3–4-x Graphics card is defective
4–2-1 Timer defective / Bad motherboard
4–2-2 Shutdown defect / Bad motherboard
4–2-3 A20 Gate Error / Bad motherboard
4–2-4 Defective card in PC / Unexpected interrupts
4–3-1 Bad motherboard
4–3-1 Bad motherboard
4–3-2 Bad motherboard
4–3-3 Bad motherboard
4–3-4 Bad TOD clock
4–4-1 Serial port defective
4–4-2 Parallel port defective
4–4-3 Co-Processor defective
1–2-2-3 BIOS Checksum Error
1–2-3-1 System timer defect – Bad system board
1–2-3-3 DMA controller defect – Bad system board
1–3-1-1 DRAM refresh error
1–3-3-2 POST memory manager failed – Bad system board
1–3-3-3 Base memory error
1–3-4-1 RAM error
1–3-4-1 RAM error
1–4-1-1 RAM error
1–4-2-1 CMOS error
2–1-2-2 POST Initialization failed
2–1-2-3 ROM Copyright incorrect / BIOS defective
2–2-3-1 Unexpected interrupt
2–2-4-1 512Kb / 640Kb memory test failed

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Embedded PC 2nd Gen

Wincor-Nixdorf SDiag / Generic PC Diagnostics

· Where available, Wincor-Nixdorf SDiag may be used for extended

testing of the PC motherboard, memory and attached drives.

· Where SDiag is not available, generic PC diagnostics such as NCR

QuickTech Pro may be used to test basic PC functions.

Preventative Maintenance

The following preventative maintenance tasks relate to the ATM PC:-

· Clean the PC, especially the floppy drive and CD-ROM Drive using air
duster.

· Ensure that the fans are functioning correctly

· Ensure air flow is not obstructed by documentation etc placed over air
vents.

· Replace the CR2032 CMOS Battery as required – Life expectancy

not more than three years.

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Embedded PC 2nd Gen

Common Faults

1. Boot Up Hangs With Message - “Verifying DMI Pool Data”

· PC can't find anything to boot
up from.

· Check Boot devices are set

correctly in BIOS

· Try alternative boot floppy / CD-

ROM

· Check drive connection and

hardware.

2. Boot Up Hangs With Message - “CDR101 NOT READY…..”

· CD-ROM problem.

· Clean CD-ROM drive and try

alternative CD-ROM disk.

· Check drive connection and

CD-ROM hardware.

3. Power LED Flashing – PC PSU Shorted

· Power Supply problem.

· Try powering up PC with drives

disconnected to isolate short.

· Check PC power supply

voltages.

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Embedded PC 2nd Gen

4. Power LED Stays OFF – PC Not Powering Up

· Power problem.

· Try powering up PC from power

button.

· Check incoming AC supply.

· Check PC power supply.

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Embedded PC 3rd Gen

Embedded PC 3rd Gen

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 12
Set-up / Adjustments 14
Diagnostics 19
Preventative Maintenance 21
Common Faults 22

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Embedded PC 3rd Gen

Embedded PC 3rd Gen

This section contains brief technical reference information for the Wincor-
Nixdorf 3rd Gen Embedded PCs used in the ProCash 2054xe USB ATM.

Overview

The Wincor-Nixdorf Embedded PCs are standard desktop PCs used to run
the ATM application, store data and control peripheral devices.

Typical connectivity of the 3rd Gen Embedded PC is described in the

following block diagram.

Emb PC 3rd Gen Connectivity

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Embedded PC 3rd Gen

Technical Description

The Embedded PC 3rd Gen (P4/C4) is the fourth version of a family of

Embedded PCs introduced by Wincor-Nixdorf during 2009.

Bridging the 2nd and 3rd Gen Embedded PC versions is the “Emb Follow-up”
PC which is also covered in this section.

For the XE USB series ATMs, these PCs are not the original factory
installed devices for Version 1, but were installed as standard in Version 2
(BZ 01) ATMs.

For the Emb “Follow-Up” PC there is a single variant:-

· Emb C4-440 (Celeron 2.00GHz)

For the Emb 3rd Gen there are four main variants:-

· Emb P4M-3400 (Pentium 4 3.40GHz)

· Emb C4-3200 (Celeron 3.2GHz)

· Emb E4300 (Core2Duo 1.80GHz)

· Emb E6400 (Core2Duo 2.13GHz)

Technical Specification – Emb Follow-up

Model - Embedded C440

System PCB - Custom ATX Form factor - LGA775 Socket

Processor - Celeron 440 (2.0GHz)

Chipset - Intel 945GC

Video - Intel GMA950 Integrated Graphics (8 to 224Mb)

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Embedded PC 3rd Gen

System RAM - 184 pin DDR II SDRAM 1.8v 400 / 533 / 667 /
800MHz

Expansion Slots - 2 x PCI

2 x PCI Express (x1)
Disk Drives - 1 x 160Gb (SATA 3.5”)
1 x 1.44Mb Floppy
1 x CD-ROM / DVD-ROM /DVD-RW (EIDE)

Connectors - 2 x Com Ports (9 pin D)

1 x Parallel Port EPP, ECP (25 pin D)
1 x Keyboard (PS/2)
1 x Mouse (PS/2)
4 x USB
1 x 10/100Mbps Ethernet LAN (RJ45)
1 x VGA CRT (15 pin High Density D)
1 x DVI LCD (DVI-D)
1 x Joystick (15 pin D)
1 x Microphone (Pink Jack)
1 x Audio Line in (Blue Jack)
1 x Audio Line out / Speaker out (Green Jack)

Technical Specification – Emb 3rd Gen

Models - Embedded C4-3200

Embedded P4-3400
Embedded E-4300
Embedded E-6400

System PCB - Custom ATX Form factor - LGA775 Socket

Processor - Celeron D352 (3.2GHz)

Pentium 4 HT 651 (3.40GHz)
Core2Duo E4300 (1.80GHz)
Core2Duo E6400 (2.13GHz)

Chipset - Intel 945G+ICH7

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Embedded PC 3rd Gen

Video - Intel GMA950 Integrated Graphics (8 to 224Mb)

System RAM - 240 pin DDR II 1.8v 400/533/667 MHz Dual or

Single Channel SDRAM (Min 1Gb - Max 4Gb)

Expansion Slots - 2 x PCI

2 x PCI Express (x1)
1 x PCI Express (x16) For ADD2 Graphics Only

Disk Drives - 1 x 120Gb (SATA 3.5”)

1 x 1.44Mb Floppy
1 x CD-ROM / DVD-ROM /DVD-RW (EIDE)

Connectors - 2 x Com Ports (9 pin D, 2nd port via cable)

1 x Parallel Port EPP, ECP (25 pin D)
1 x Keyboard (PS/2)
1 x Mouse (PS/2)
6 x USB
1 x DVI (Onboard DVI on Optima versions)
1 x 10/100/1000Mbps Ethernet LAN (RJ45)
1 x VGA CRT (15 pin High Density D)
1 x Joystick (15 pin D)
1 x Microphone (Pink Jack)
1 x Audio Line in (Blue Jack)
1 x Audio Line out / Speaker out (Green Jack)

Physical Dimensions (All Versions)

Case size - 138mm x 430mm x 405mm (H x W x D)

Weight - 10.2Kg (approx)

Environmental (Both Versions)

Temperature range - 5 to 40 Deg C

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Embedded PC 3rd Gen

Front Panel Controls

Reset Button - Recessed button to reset the PC

Hard Drive LED - Illuminates on initialisation and hard drive

activity.

Power On LED - Indicates the PC system board is powered up

and operating.

Power On / Off Button - “Soft” power on/off button; Press to switch the
PC on. Press and hold for 4 seconds to turn
the PC off. The function of this button can be
changed in the BIOS options.

Floppy Drive Activity LED - Illuminates on start-up and flex drive activity.

Floppy Eject Button - Ejects a floppy disk from the drive.

CD / DVD Activity LED - Illuminates on initialisation and during drive

activity.

CD / DVD Eject Button - Opens the drive tray

USB Port - 2 x USB Ports Designated Z & Y

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Embedded PC 3rd Gen

Main Components.

Typical system components are illustrated in the following diagram:-

Item Description (Typical Components)

1 PC cabinet lid - Easily removable (2 x screws).
2 Power Supply, 250W ATX 12v 2.x (24 Pin Connector)
3 Custom ATX Processor PCB
4 184 pin DDR II SDRAM 1.8v 400 / 533 / 667 / 800MHz (Max 2)
5 CR2032 Lithium Battery, (CMOS support)
6 Celeron / Pentium / Core2Duo Processor
7 Intel Ethernet Card
8 Optional - ADD2 DVI (PCI Express)
9 Fitwin 16 Port V.24 PCI Adapter (Not present in USB ATMs)
10 3.5” (1.44Mb) Flex Disk Drive.
11 CD / DVD Drive (IDE).
12 120 Gb 3.5” SATA Hard Disk Unit

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Embedded PC 3rd Gen

ATX System Board.

The following diagram will assist with the location of critical connectors and
components on the ATX system board.

Note that at time of writing there is considerable confusion and

contradiction in the technical information available from Wincor-Nixdorf
concerning these PCs so definitive information regarding all variants
released is currently not available.

3rd Gen Embedded PC System Board

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Embedded PC 3rd Gen

Back Panel Connection.

The following diagram will assist with the location of back panel
connections.

ATX 12v PC PSU

The embedded PC uses a standard ATX 12v type power supply.

There are two versions:-

· 250W PSU

· 200W PSU (Banking systems only)

The 250W PC is AC auto-ranging, the 200W requires manual selection of

incoming AC voltage.

This PC uses “Soft Power” so the on / off switch is software controlled. The
term “PS_ON” controls the power supply.

If the PSU is receiving incoming mains AC, the standby voltage "+5 VSB” is
present on the system board regardless of if the PSU is powered on or off.

The following PSU harness connector diagram may assist when checking
for power problems.

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Embedded PC 3rd Gen

ATX PSU Connector Pin-outs

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Embedded PC 3rd Gen

Module Removal & Replacement

Removing And Replacing Complete PC

Always power down the ATM when removing or replacing the PC base unit.

Removal:-

· If possible, take an inventory of the current BIOS settings.

· If you plan to use the existing hard drive, perform an orderly

shutdown before powering the PC down.

· Late version ATMs have a ground-strap attached to the PC front

panel – if so remove the T20 Torx screw from the PC front panel.

· Carefully pull the PC forwards; there should be enough cable slack to

allow the PC to come fully forward.

· Take a careful note of where all connectors go as each plug is

disconnected.

· Remove the PC cover and take a careful inventory of the System

RAM and the PCBs that are installed – These will usually need to be
transferred

Replacement:-

· If installing a replacement PC base unit check the jumper settings are

correct before installing into the ATM.

· PCs from Wincor-Nixdorf will almost always now be supplied without

Floppy disk and CD-ROM drives, PCs supplied by other suppliers
may have drives installed – Transfer from the old PC if required.

· Check also that the System RAM is transferred (if required) and also
any PCBs are transferred across from the original PC

· Reconnect all plugs and verify each is located correctly.

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Embedded PC 3rd Gen

· Check all connections are tight – pay particular attention to the 78 pin
connector that attaches to the Fitwin card on V.24 ATMs.

· Push the PC back into the ATM, taking care not to trap any cables

· Re-attach the ground-strap (if present) to the PC front panel.

Access To PC Components

Proceed as follows to access the PC components:-

· Remove the 2 x screws on the rear of the PC cabinet lid.

· Lift up at the rear and pull back to clear the front panel.

· NOTE: Always disconnect the PC from the mains supply before

replacing components. The motherboard remains live with voltage
present on the PCI slots even when powered down via the power
button – The “Voltage LED” will be on to indicate this.

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Embedded PC 3rd Gen

Set-up / Adjustments

The embedded PC has two areas that may require attention to ensure that
the PC is set-up correctly:-

· System board jumper settings

· BIOS options

ATX System board jumper settings.

The following diagram illustrates the position of the system board jumper
fields.

ATX System board Jumper Locations

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Embedded PC 3rd Gen

Experience to date shows that these jumpers will normally arrive with the
correct settings when a complete PC is ordered, but may need to be
checked carefully if replacing only the system board.

Should you need to check the jumpers, the following information will assist.

Note: Orientation is as per the jumper location diagram

J1 – CMOS Battery Enable / Disable (Clear CMOS)

Battery Enabled (1 – 2) Default

Battery Disabled, CMOS cleared (2 – 3)

J5 – Keyboard & Mouse Power On Standby

5v Standby to keyboard & Mouse (1 – 2)

5v Vcc Only to keyboard & mouse (2 – 3) Default

J7 & J8 – Onboard Audio Amplifier

Left & Right channels enabled (1 – 2) Default

Left & Right channels disabled (2 – 3)

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Embedded PC 3rd Gen

J16 – AC97 Audio to PC Speaker

PC Speaker enabled to A97 Audio (In) Default

PC Speaker disabled (Out)

BIOS Options.

Depending on hardware and customer requirements, BIOS options may

typically need attention to set:

· Power management (Disable)

· Onboard LAN (Disable / Enable)

· Boot devices / Boot order (Customer specific)

· Time & Date

To Set the BIOS options

· Refer to any Customer specific requirements and hardware

configuration information specific to that ATM.

· Attach a PS/2 keyboard and VGA monitor (if required),

· Boot up the PC and press Del when prompted.

· Typical critical settings (in bold) are as follows:-

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Embedded PC 3rd Gen

STANDARD CMOS FEATURES

System Time (hh:mm:ss) Ensure time is correct

System Date (mm:dd:yy) Ensure date is correct

Legacy Floppy A: 1.44M, 3.5 in.

IDE Primary Master CD-ROM drive is auto detected

IDE Primary Slave None
SATA Port 1 Hard Drive is auto detected
SATA Port 2 None

Base Memory 640K

Extended Memory Installed memory is detected
Total Memory Installed memory is detected

ADVANCED CHIPSET CONTROL

Hyperthreading: Enabled

Default Primary Video Adapter PCI

IGD – Device 2 Auto
IGD – Device 2, Function 1 : Auto
DVMT 3.0 Mode: Auto
DVMT Graphics Memory: 216Mb

Parallel ATA: Enabled

Serial ATA : Enabled
Native Mode Operation : Serial ATA
SATA Controller Mode Option: Compatible

I/O DEVICE CONFIGURATION

Serial Port A: Enabled

Base I/O Address/IRQ 3F8/IRQ4

Serial Port B:
Base I/O Address/IRQ 2F8/IRQ3

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Embedded PC 3rd Gen

Parallel Port: Enabled

Mode: ECP
Base I/O Address 378
DMA Channel: DMA 1

Configuration of Game Port: Enabled

Base I/O Address: 200

Reset Configuration Data: No

Large Disk Access Mode: DOS
Enable ACPI: YES
USB 2.0 Support: Enabled
Onboard PCI LAN Controller: Disabled (Unless onboard LAN used)
Onboard Audio: Enabled
Audio Amplifier: Disabled
After Power Failure Follow AC Power

BOOT

Boot priority order: Note: Boot options may be customer specific

1: Legacy Floppy Drives:
2: USB FDC:
3: IDC CDROM:
4: USB CDROM:
5: USB Stick:
6: SATA 1:
7:
8:

Exclude from boot order:

: IDE 1:
: IDE 2:
: SATA 2:
: USB HDD:
: USB ZIP:
: PCI SCSI:
: PCI LAN:
: PCI
: Legacy Network Card
: UNKNOWN

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Embedded PC 3rd Gen

FREQUENCY / VOLTAGE CONTROL

Auto Detect PCI Clk Enabled

Spread Spectrum Enabled
Linear Spread Model 11
Linear Spread Base 11
Linear Spread Range 1
CPU Clock 100 MHz

Diagnostics

Power On Self Test

The PC runs its own self test (P.O.S.T) on power up but you may need to
move the display backlights control switch on the Special Electronics PCB,
to see the results displayed on the customer LCD.

Remember to turn display backlights control switch back to it's original

position when you have finished.

Alternatively, an attached VGA monitor will display POST test and boot
messages.

BIOS Beep-Codes

· If an error is detected, the BIOS may generate 3 sets of Beeps with a

brief pause between each set of beeps. Decode as follows:-

Beep Code Meaning

1–1-2 CPU or System board failed.
1–1-3 Unable to read / write CMOS.
1–1-4 Defective BIOS.
1–2-1 Bad timer chip on the system board
1–2-2 DMA Controller Error - Bad system board
1–2-3 DMA Controller Error - Bad system board
1–3-1 DRAM refresh controller error - Bad system board
1–3-3 Base 640k memory error / Bad system board

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Embedded PC 3rd Gen

1–3-4 Base 640k memory error / Bad system board

1–4-1 Base 640k memory error / Bad system board
1–4-2 Memory parity error / Memory error
1–4-3 EISA timer failed – System board fault
1–4-4 EISA NMI failed – System board fault
2–x-x Base 640k memory error / Memory error
3–1-x DMA Register Error / Bad system board
3–2-2 Interrupt vector error - Bad system board
3–2-3 Reserved
3–2-4 Keyboard controller failed - Bad system board
3–3-1 CMOS power error – possible bad CMOS battery
3–3-2 CMOS config error – possible bad CMOS battery
3–3-3 Reserved
3–3-4 Video RAM error
3–4-1 Video did not initialize
4–2-1 Timer defective / Bad system board
4–2-2 Shutdown defect / Bad system board
4–2-3 A20 Gate Error / Bad system board
4–2-4 Unexpected interrupts – CPU error
4–3-1 RAM test error - Bad system board
4–3-3 Bad system board
4–3-4 Bad TOD clock
4–4-1 Serial port defective
4–4-2 Parallel port defective
4–4-3 Co-Processor defective
4–2-1-1 Interrupt handler error
4–2-1-3 Interrupt error
4–2-2-1 Interrupt error
4–2-2-3 ROM error
4–2-3-1 Shutdown error
4–2-4-1 Shutdown error
4–2-4-3 Keyboard controller failure / RAM error

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Embedded PC 3rd Gen

SDiag

Where available, Wincor-Nixdorf SDiag may be used for extended testing

of the PC system board, memory and attached drives.

Generic PC Diagnostics

NCR QuickTech Pro generic PC diagnostics may be used to test basic PC

functions.

Preventative Maintenance

The following preventative maintenance tasks relate to the ATM PC:-

· Clean the PC, especially the floppy drive and CD-ROM Drive using air
duster.

· Ensure that the fans are functioning correctly

· Ensure air flow is not obstructed by documentation etc placed over air
vents.

· Replace the CR2032 CMOS Battery as required – Life expectancy

not more than three years.

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Embedded PC 3rd Gen

Common Faults

Boot Up Hangs With Message - “Verifying DMI Pool Data”

· PC can't find anything to boot
up from.

· Check Boot devices are set

correctly in BIOS

· Try alternative boot floppy / CD-

ROM

· Check drive connection and

hardware.

Boot Up Hangs With Message - “CDR101 NOT READY…..”

· CD-ROM problem.

· Clean CD-ROM drive and try

alternative CD-ROM disk.

· Check drive connection and

CD-ROM hardware.

Power LED Flashing – PC PSU Shorted

· Power Supply problem.

· Try powering up PC with drives

disconnected to isolate short.

· Check PC power supply

voltages.

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Embedded PC 3rd Gen

Power LED Stays OFF – PC Not Powering Up

· Power problem.

· Try powering up PC from power

button.

· Check incoming AC supply.

· Check PC power supply.

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Embedded PC 3rd Gen

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Embedded 5G PC (Upgrade)

Embedded 5G PC (Upgrade)

Chapter Contents

Overview 3
Technical Description 6
Module Removal & Replacement 25
Set-up / Adjustments 28
Diagnostics 42
Preventative Maintenance 43
Common Faults 43

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Embedded 5G PC (Upgrade)

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Embedded 5G PC (Upgrade)

Embedded 5G PC (Upgrade)

This section contains brief technical reference information for the Wincor-
Nixdorf Embedded 5G PC ProCash ATM upgrade.

Overview

The Wincor-Nixdorf Embedded PC is used to run the ATM application,

store data and control peripheral devices.

The Embedded PC has evolved through several generation to keep pace

with the increasingly demanding operating systems and ATM applications.

Where a financial institution wishes to retain it's ProCash (or early version
Cineo) ATMs, there may be a requirement to upgrade to a more powerful
Embedded PC. However the more recent Embedded PC versions (A4, 4G
& 5G), while having the processing power, are unable to accommodate
some of the hardware required to operate in a ProCash ATM environment.

Diebold-Nixdorf offer an upgrade solution based on the Embedded 5G PC

that addresses the compatibility limitations of the standard Embedded 5G
version. This is achieved by additional internal hardware and a redesigned
upper case that provides the following functionality:-

· Breakout (25 pin D Plug) for the onboard LPT1 connector for
attachment of a Statement Printer (Multi Function ATMs).

· Integrated SATA Slim-line CD/DVD Drive.

· 12v DC output on the front panel for display power (also used for
optional USB Audio adapter)

· Optional USB Audio Amplifier with Game Port connector to provide

an enhanced audio function.

Examples of typical connectivity for the 5G Embedded PC (Upgrade) are

described in the following block diagrams.
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Embedded 5G PC (Upgrade)

5G PC Connectivity (Basic Audio)

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Embedded 5G PC (Upgrade)

5G PC Connectivity (Enhanced Audio)

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Embedded 5G PC (Upgrade)

Technical Description

The Embedded 5G PC is the 6th generation of the Embedded PC family

and was first introduced by Wincor-Nixdorf during 2016.

This PC was never standard equipment for ProCash or Earlier Cineo

ATMs, however an upgrade version is available that allows this PC to be
installed in these older ATMs as part of Technology Refresh.

This is achieved by additional internal hardware and a redesigned upper

case that provides the following functionality:-

· Breakout (25 pin D Plug) for the onboard LPT1 connector for
attachment of a Statement Printer (used in Multi Function ATMs).

· Integrated SATA Slim-Line CD / DVD Drive.

· 12v DC output on the front panel for display power (also used for
optional USB Audio adapter)

· Optional USB Audio Amplifier with Game Port connector to provide

an enhanced audio function.

The Embedded 5G PC is considerably smaller than the Embedded 2nd or

3rd Gen PC that it will be replacing so there is no longer a requirement for
Standard / Compact versions.

For anyone familiar with the Embedded 5G PC in the Cineo ATM, one thing
you will notice immediately is that the PC is installed "about face" when
used in the ProCash ATM.

This is compatible with the connector locations of the original embedded

PC and so minimizes disruption to the existing harness.

For some ProCash ATMs, a replacement PC Shelf is required, which

should have been supplied and installed at the same time that the upgrade
was carried out.

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Embedded 5G PC (Upgrade)

Variants

Chassis / Cabinet

There are two major Embedded 5G PC variants:-

· Embedded 5G - Cineo

· Embedded 5G - ProCash Upgrade

Use only the correct Upgrade version when replacing the PC in a ProCash
ATM.

There are further sub-variants so the PC is best identified by the "Swap-

PC" part number which will be found on the label affixed to the chassis, as
shown in the following picture:-

System Board

There are two major variants:-

· L1 Board - Q87 Chipset with support for RAID and

AMT (Intel Active Management Technology)

· L2 Board - H81 Chipset - Cost reduced version

Always replace like for like.

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Embedded 5G PC (Upgrade)

Processor

The Emb 5G system PCB incorporates a LGA1150 socket with any of the
following Intel's 4th generation Haswell processors:-

· Dual Core i5-4570TE (2.7GHz)

· Quad Core i5-4570S (2.9GHz)

· Dual Core i3-4330TE (2.4GHz)

· Dual Core i3-4330 (3.5GHz)

· Dual Core Pentium G3320TE (2.3GHz)

· Dual Core Pentium G3320 (3.2GHz)

· Dual Core Celeron G1820TE (2.2GHz)

· Dual Core Celeron G1820 (2.7GHz)

Always replace like for like

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Embedded 5G PC (Upgrade)

Technical Specification

System PCB · L1 - L1.0-Q87-uATX-STD

· L2 - L2.0-H81-uATX-STD
· uATX Form factor (226mm x 210mm)

CPU Socket · LGA1150

CPU Type · Dual Core i5-4570TE (2.7GHz)

· Quad Core i5-4570S (2.9GHz)
· Dual Core i3-4330TE (2.4GHz)
· Dual Core i3-4330 (3.5GHz)
· Dual Core Pentium G3320TE (2.3GHz)
· Dual Core Pentium G3320 (3.2GHz)
· Dual Core Celeron G1820TE (2.2GHz)
· Dual Core Celeron G1820 (2.7GHz)

Chipset · L1 PCB - Intel Lynx Point Q87

· L2 PCB - Intel Lynx Point H81

Video · Celeron 1820 - Intel HD Graphics

· Core i3 - Intel HD 4600
· Core i5 - Intel HD 4600
· DVI TFT Displays must support DDC

System RAM · DDR III SODIMM

· Unbufferred
· Non ECC
· 2 x Sockets Onboard
· Min 4Gb / Max 16Gb

Expansion Slots · 1 x PCIe x 16

· 2 x PCIe x 1
· 1 x MiniPCIe 1.1 (L1 PCB only)

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Embedded 5G PC (Upgrade)

Disk Drives · 1 x 1Gb (SATA 3.5”) Standard

· 3 x SATAIII Connectors (L1 PCB)
· 2 x SATAIII / 1 SATA 1Connectors (L2
PCB)
· Support for 2nd internal HDU
· Support for internal SATA DVD Drive
· No support for internal floppy drives

Audio · Realtek HD audio Codec

· ALC 662 Codec

Onboard LAN · Onboard Gigabit LAN

· 1 x RJ45 Connector
· Status LEDs for Activity & Link

Indicators · Status / Hard Drive Activity (front & rear)

· LAN Activity
· LAN Connection Speed

Power · Recessed soft power button on ATX panel

· AcBel P0D001 225W
· Autoranging 110/120 – 220/240 Volts AC
· 50 / 60 Hz

Connectors (Std) · 2 x Com Ports (9 pin D)

· 1 x DVI LCD (DVI-D)
· 1 x VGA CRT (15 pin High Density D)
· 6 x USB 2.0 (ATX Connector Panel)
· 2 x USB 3.0 (ATX Connector Panel)
· 2 x USB 2.0 (Rear Panel)
· 1 x 10/100/1000Mbps LAN (RJ45)
· 1 x Microphone (MIC - Pink Jack)
· 1 x Audio Line in (IN - Blue Jack)
· 1 x Audio Line out (OUT - Green Jack)
· 1 x 12v Display Power

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Embedded 5G PC (Upgrade)

Physical Dimensions (All Versions)

Case size - 130mm x 310mm x 265mm (H x W x D)

Weight - 3.7 Kg (approx)

Environmental (All Versions)

Temperature range - 5 to 40 Deg C

Optional PCI Riser

Connectors - 1 x PCI
1 x LPT1

Optional USB Audio Adapter

Connectors - 1 x Audio In jack

1 x Audio Out jack
1 x USB
1 x 12v Power In
1 x Game Port (15 pin Std)

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Embedded 5G PC (Upgrade)

Controls & Connector Locations

Front Panel:-

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Embedded 5G PC (Upgrade)

Rear Panel:-

Indicators

LAN Indicators

Right Hand LED Off 10mbit Link Speed

Green 100mbit Link Speed
Orange 1000mbit Link Speed

Left Hand LED Yellow (Steady) Link is established

Yellow (Flashing) Traffic on Link

Status Indicators

Front / Rear Off No Power

Green Power Present
Red (Flashing) Hard Drive Activity

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Embedded 5G PC (Upgrade)

Main Components.

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Embedded 5G PC (Upgrade)

uATX L1 / L2 System Board.

The following diagram will assist with the location of critical connectors and
components on the system board.

Embedded 5G PC L1 / L2 System Board

SATA Port Assignment.

The standard assignment is as follows:-

· The SATA hard drive connects to the SATA 1 (White) Connector.

· The SATA CD / DVD Drive connects to the SATA 2 (Blue) Connector.

Note that indicator LEDs alongside the SATA ports are only active if hard
drives are configured as RAID.

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Embedded 5G PC (Upgrade)

ATX Panel Connectors.

USB 3.0 (Q / R)
USB Superspeed Connector
Pin Function
1 +5v Vcc
2 - Data (3.3v Differential Signal)
3 + Data (3.3v Differential Signal)
4 Gnd
5 StdA_SSRX-
6 StdA_SSRX+
7 Gnd
8 StdA_SSTX-
9 StdA_SSTX+

USB 2.0 (S / T / U / V / W / X / Y / Z)
USB 4F Connector
Pin Function
1 +5v Vcc
2 - Data (3.3v Differential Signal)
3 + Data (3.3v Differential Signal)
4 Gnd

COM 1 & 2
D- Sub 9 Pin Male Connector
Pin Function
1 DCD (Data Carrier Detect)
2 RD (Receive Data)
3 TD (Transmit Data)
4 DTR (Data Terminal Ready)
5 Gnd (Signal Ground)
6 DSR (Data Set Ready)
7 RTS (Ready To Send)
8 CTS (Clear To Send)
9 RI (Ring Indicator)

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Embedded 5G PC (Upgrade)

LAN
RJ45 Female Connector
Pin Function
1 + Transmit Data
2 - Transmit Data
3 + Receive Data
4 Nc
5 Nc
6 - Receive Data
7 Nc
8 Nc

Audio – Line In
3.3 mm Stereo Jack Connector
Pin Function
Tip Left Audio In
Ring Right Audio In
Sleeve Gnd

Audio – Line Out

3.3 mm Stereo Jack Connector
Pin Function
Tip Left Audio Out
Ring Right Audio Out
Sleeve Gnd

Audio – Microphone In
3.3 mm Stereo Jack Connector
Pin Function
Tip Mono Audio In
Ring Bias Voltage
Sleeve Gnd

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Embedded 5G PC (Upgrade)

VGA Graphics
D- Sub High Density 15 Pin Female Connector
Pin Function
1 Red Signal
2 Green Signal
3 Blue Signal
4 Nc
5 Gnd
6 Gnd
7 Gnd
8 Gnd
9 +5v DC
10 Gnd
11 Nc
12 MONID 1
13 HSYNC
14 VSYNC
15 MONID 2

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Embedded 5G PC (Upgrade)

DVI Graphics
DVI-D Dual Link (24 + 1) Female Connector
Pin Function
1 T.M.D.S. Data 2 -
2 T.M.D.S. Data 2 +
3 T.M.D.S. Data 2 / 4 Shield
4 T.M.D.S. Data 4 -
5 T.M.D.S. Data 4 +
6 DDC Clock
7 DDC Data
8 Analog Vert Signal
9 T.M.D.S. Data 1 -
10 T.M.D.S. Data 1 +
11 T.M.D.S. Data 1 / 3 Shield
12 T.M.D.S. Data 3 -
13 T.M.D.S. Data 3 +
14 +5v DC Power
15 Gnd
16 Hot Plug Detection
17 T.M.D.S. Data 0 -
18 T.M.D.S. Data 0 +
19 T.M.D.S. Data 0 / 5 Shield
20 T.M.D.S. Data 5 -
21 T.M.D.S. Data 5 +
22 T.M.D.S. Clock Shield
23 T.M.D.S. Clock +
24 T.M.D.S. Clock -

PCI Riser.

The PCI Rise provides:-

· A breakout for the LPT1 connector (present on the PC Motherboard)

to a 25 pin D Connector, required where a Statement Printer is
installed.

· A PCI Slot for the Fitwin card required for connection of V.24
hardware devices. Typically this would not be present in the USB
version XE ATM.

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Embedded 5G PC (Upgrade)

The layout of the PCI Riser connectors is illustrated in the following

pictures:-

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Embedded 5G PC (Upgrade)

FBG USB Audio Adapter.

An optional FBG USB Audio adapter provides the connection and

electronics required to interface the Embedded 5G PC into an existing
ProCash Enhanced audio subsystem.

The Connector layout for this adapter is shown in the following picture:-

The USB Audio adapter has a dedicated harness that interfaces it to the
PC. Connections. USB Audio Adapter interconnection is shown in the
following picture.

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Embedded 5G PC (Upgrade)

Security.

All Emb 5G PC are TPM (Trusted Platform Module) security enabled.

TPM is a hardware based security feature that may be configured to allow

only “trusted” digitally signed software / hardware to run on the PC.

In addition, TPM may lock files or restrict use according to digital rights
assigned to the file.

To Implement TPM in the Embedded 5G PC, all of the following are

required prior to software enabling:-

· The TPM function must be selected by jumpers on the system PCB.

· The TPM function must be enabled in BIOS

· TPM Management software must be installed

Secure Channel

For the ATMs with any RM3 Family device installed (e.g. CMD-V5), the
TPM Chip holds a base key that is used as part of the Secure Channel
process.

Secure Channel is an optional fraud countermeasure that requires an

exchange of certificates between the device and the PC to prevent
unauthorised attachment of an alternative PC that could be used for
fraudulent purposes.

At this point it is not expected that any ProCash ATM would use any RM3
family hardware devices.

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Embedded 5G PC (Upgrade)

ATX 12v PC PSU

The Embedded 5G PC uses a 225W small format ATX 12v type power
supply – Typical AcBel P09003.

The PSU supplies the following DC voltages:-

· +3.3v (Max 10.5A)

· +5.0v (max 19.5A)

· +12.0v (Max 16.0A)

· -12.0v (Max 0.3A)

· +5v Standby (Max 2.0A)

The PSU is AC auto-ranging 100-120v AC / 200-240v at 50 or 60Hz.

This PC uses “Soft Power” so the on / off switch is software controlled. The
term “PS_ON” controls the power supply.

If the PSU is receiving incoming mains AC, the standby voltage "+5 VSB” is
present on the system board regardless of if the PSU is powered on or off.

The System PCB has a 24pin ATX Power connector and can be used with
a 24 or 20 Pin PSU plug.

Where a 20 Pin PSU Plug is used, pins 11 / 12 / 23 / 24 are not used.

A separate 4 pin plug supplies the ATX System board with an additional
+12v DC Supply. This must be connected or the System board will not start
up.

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Embedded 5G PC (Upgrade)

ATX PC PSU Harness Connectors

The following PSU harness connector diagram may assist when checking
for power problems.

ATX PSU Connector Pin-outs

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Embedded 5G PC (Upgrade)

Module Removal & Replacement

Removing & Replacing Complete PC

Always power down the ATM when removing or replacing the PC base unit.

If possible, take an inventory of the current BIOS settings.

If you plan to use the existing hard drive, perform an orderly shutdown
before powering the PC down.

Removal:-

· There will be a ground-strap attached to the PC front panel – remove

the Tx10 Torx screw from the PC front panel to release the strap.

· Check for a shipping strap that may still be in place – See below:-

· If the strap is present, release the ratchet and remove the strap – it
does not need to be replaced.

· Remove all connectors - Take a careful note of where all connectors

go as each plug is disconnected.

· Lift the PC carefully out from the rear of the ATM.

Replacement:-

· Note that Wincor-Nixdorf’s policy regarding replacement PCs is that

they will supply a “Swap PC” which consists of a basic 5G PC with
the following components:-

Ø System PCB with Processor & Cooler

Ø Minimum System RAM (e.g. 4Gb RAM)

Ø TPM Chip (if part number specifies this)

Ø PSU

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Embedded 5G PC (Upgrade)

· None of the following parts are included:-

Ø Hard drive.

Ø SATA data cable.

Ø Drive support bracket.

Ø Additional RAM

Ø Ethernet (or other additional) card.

· The policy for contents of an Embedded 5G PC when supplied by a

3rd party ATM parts supplier may differ from Wincor-Nixdorf.

· Check that all additional items are transferred to the replacement PC.

· If installing a replacement PC base unit or system PCB check the

jumper settings are correct before installing into the ATM.

· Locate the PC back on to its support shelf in the ATM.

· Reconnect all plugs and verify each is located correctly.

· Re-attach the ground-strap (if present) to the PC front panel.

Access To PC Components

To gain access to the PC’s internal components and adapter boards you
must (of course) remove the PC cabinet lid.

Proceed as follows (refer to the diagram below):-

· Loosen the 3 x Thumbscrews on the top and right hand edge of the
PC cabinet lid.

· Pull forwards slightly and lift the lid clear.

NOTE: Always disconnect the PC from the mains supply before replacing
components. The system board remains live even when powered down via
the power button.
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Embedded 5G PC (Upgrade)

Secure Channel Process

Secure Channel is a Wincor-Nixdorf security process designed to prevent

fraudulent substitution of the ATM PC.

The PC and The Dispenser must exchange certificates (aka Base Keys) to
authenticate the communication link and establish that both devices are
genuine.

This security feature introduces additional factors that we must be aware of

when performing the following maintenance tasks:-

· Replacing the PC (or Motherboard).

· Replacing the Hard Drive.

If there is a problem with the certificates, (either at the PC end or the

Dispenser end) you may see an Error_Wrong_Base_Key status that
indicates that some remedial action is required.

The exchange of keys may be configured to take place either automatically

or manually.

If the exchange of keys is configured to take place manually you may need
to take further action, depending on exactly what it is that has changed.

At this point it is not expected that any ProCash ATM would use any RM3
family hardware devices.

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Embedded 5G PC (Upgrade)

Set-up / Adjustments

The Embedded 5G PC has two areas that may require attention to ensure
that the PC is set-up correctly:-

· System board jumper settings

· BIOS options

uATX System Board Jumper Settings.

These jumpers will normally arrive with the correct settings when a
complete PC is ordered, but may need to be checked carefully if replacing
only the system board.

Should you need to check the jumpers, the following information will assist.

Note: Orientation is as per the jumper location diagram above.

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Embedded 5G PC (Upgrade)

JP 1 – Undocumented

Out – Normal (Default)

In – Function Undocumented.

JP2 – CMOS Battery Enable / Disable (Clear CMOS)

1 & 2 - Battery Enabled (Default)

2 & 3 - Battery Disabled, CMOS cleared

JP3 – TPM Physical Presence

2 & 3 - Physical Presence Disabled (Default)

1 & 2 - Physical Presence Enabled

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Embedded 5G PC (Upgrade)

JP4 – TPM Chip Enable / Disable

2 & 3 - TPM Chip Disabled.

1 & 2 - TPM Chip Enabled (Default)

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Embedded 5G PC (Upgrade)

BIOS Options.

Depending on hardware and customer requirements, BIOS options may

typically need attention to set:

· TPM State

· Boot devices / Boot order (Customer specific)

· Time & Date

· Onboard LAN Controller

BIOS Setup - Entry & Navigation

A USB mouse or keyboard can be used to navigate the BIOS Set-up menu.
Keyboard navigation is as per the following table:-

F2 (During POST) Enter BIOS Set-up

F10 (During POST) Enter Boot option set-up (shortcut)
Right / Left arrows Select menu right / left
Up / Down arrows Moves menu highlight up / down
+ or - Change content of selected field
Tab key Tabs from one field to the next
F1 Opens general help screen
F2 Load last saved settings
F3 Load optimised default (factory) settings
F4 Save changes and exits Set-up
Esc Key Exit / Return to Set-up

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Embedded 5G PC (Upgrade)

To Set the BIOS options

· Refer to any Customer specific requirements and hardware

configuration information specific to that ATM.

· Attach a USB Keyboard (Note that there is no PS/2 keyboard

connector) and VGA monitor (if required),

· Boot up the PC and press the F2 key when prompted.

· Typical critical settings and further note (in italics) are as follows:-

Info

Wincor Nixdorf Info Page

Product Name: L1.0-Q87-iATX-STD (L1 System Board Example).

Bios Version: WN STD 03/06 (example)
Bios Date: 05/11/2015 (example)

Ethernet MAC-Address: 00-01-2e-5f-e9-3a (example - if onboard LAN enabled)

UUID:
805bd55c-40ea-11e5-bo53-c24c43181900 (example)

System:
59GU502691 (example)

These are for information only and nothing on this page can be changed

Main

BIOS Information

BIOS Vendor American Megatrends

Compliancy UEFI 2.3.1; PI 1.2

Total Memory 4096 MB (DDR3) (Installed memory is detected)

Memory Frequency 1333 Mhz

System Date [Wed 07/12/2017] (Check this is correct)

System Time [09:56:55] (Check this is correct)

>Processor and Chipset Information

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Embedded 5G PC (Upgrade)

Advanced

> ACPI Settings

> Trusted Computing
> Hardware Configuration
> CPU Configuration
> SATA Configuration
> PCH-FW Configuration
> AMT Configuration
> NCT6106D Super IO Configuration
> NCT6106D HW Monitor
> Intel TXT Information
> Serial Port Console Redirection
> CMOS

> Intel (R) Ethernet Connection I217-LM - 00:01:2E:5F:E9:3A

> Driver Health

ACPI Settings (Advanced Sub-Menu)

Enable ACPI Auto Configuration [Enabled]

Trusted Computing (Advanced Sub-Menu)

Configuration
Security Device Support [Enable]
TPM State [Enabled]
Pending Operation [None]

Current Status Information

TPM Enabled Status [Enabled]
TPM Active Status [Activated]

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Embedded 5G PC (Upgrade)

Hardware Configuration (Advanced Sub-Menu)

PCH LAN Controller [Enabled] (Enable / disable onboard LAN)

Launch PXE OpROM policy [Do not launch]

Wake On LAN [Disabled]

Wake On Ring [Disabled]
Wake On Time [Disabled]
Wake On USB/PS2 [Enabled]
Wake On PCIe Slot [Disabled]

Restore AC Power Loss [Follow AC Power]

Boot Order Menu [Disabled]
VT-d [Enabled]

CPU Configuration (Advanced Sub-Menu)

Intel (R) Core (TM) i5-4570TE CPU @ 2,70GHz (Installed CPU is detected)

Hyper Threading [Enabled]

Active Processor Core [All]
Overclocking lock [Disabled]
Limit CPUID Maximum [Disabled]
Execute Disable Bit [Enabled]
Intel Virtualization Technology [Enabled]
Hardware Prefetcher [Enabled]
Adjacent Cache Line Prefech [Enabled]
CPU AES [Enabled]
Boot performance mode [Max Non-Turbo Perfor...]
EIST [Enabled]
Turbo Mode* [Enabled]
Intel TXT(LT) Support [Disabled]

> CPU Configuration Parameters

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Embedded 5G PC (Upgrade)

SATA Configuration (Advanced Sub-Menu)

SATA Controllers [Enabled]

SATA Mode Selection [IDE]

SATA 0 (white) ST500DM02-1BD (500.1Gb) (HDU is detected)

SATA 1 (blue) Empty (or CD/DVD Drive is detected)

SATA 4 (mSATA) Empty

SATA 5 (black) Empty

PCH-FW Configuration (Advanced Sub-Menu)

ME FW Version 9.1.1.1000
ME Firmware Mode Normal Mode
ME Firmware Type Full Sku Firmware
ME Firmware SKU 5Mb
[Disabled]
> Firmware Update Configuration

AMT Configuration (Advanced Sub-Menu)

Intel AMT [Enabled]

BIOS Hotkey Pressed [Disabled]
MEBx Selection Screen [Disabled]
Hide Un-Configure ME Confirmation [Disabled]
MEBx Debug Message Output [Disabled]
Un-Configure ME [Disabled]
AMT Wait Timer 0
Disable ME [Disabled]
ASF [Enabled]
Activate Remote Assistance Process [Disabled]
USB Configure [Enabled]
PET Progress [Enabled]
AMT CIRA Timeout 0
WatchDog [Disabled]
OS Timer 0
BIOS Timer 0

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Embedded 5G PC (Upgrade)

USB Configuration (Advanced Sub-Menu)

USB Module Version 8.10.33

USB Devices:
1 Drive, 1 Keyboard, 1 Mouse, 1 Point, 5 Hubs

Legacy USB Support [Enabled]

USB3.0 Support [Disabled]
XHCI Hand-off [Enabled]
EHCI Hand-off [Enabled]
XHCI Mode [Disabled]

EHCI1 [Enabled]
EHCI2 [Enabled]

USB Ports Per-Port Disable Control [Disabled]

USB Mass Storage Driver Support [Enabled]

PORT 60/64 Emulation [Enabled]

Mass Storage Devices:

U1-TSSTcorpCDDVDW SH-224DB SB01 [Auto]

NTC6106D Super IO Configuration (Advanced Sub-Menu)

NTC6106D Super IO Chip NTC6106D

> Serial Port 1 Configuration

> Serial Port 2 Configuration

> Parallel Port Configuration

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Embedded 5G PC (Upgrade)

NTC6106D Hardware Monitor (Advanced Sub-Menu)

PC Health Status

SYS Thermistor Temp : +30°C/+86°F

CPU Diode Temperature : +30°C/+86°F
AUXTIN Temperature : +45°C/+113°F
CPU Fan Speed : 1630 RPM
PSU Fan Speed : 1285 RPM
VCORE : +1.056 V
+5V : +5.032 V
+12V : +12.406 V
AVCC : +3.396 V
VCC3V : +3.331 V
VSB3 : +3.356 V
VBAT : +3.024 V

Serial Port Console Redirection (Advanced Sub-Menu)

COM0 (Disabled)
Console Redirection Port is disabled

COM1 (PCI Bus0, Dev0, Func0) Port is disabled

Console Redirection

Serial Port for Out-of-Band Management/

Windows Emergency Management Services
(EMS)
Console Redirection Enabled
> Console Redirection Settings

CMOS (Advanced Sub-Menu)

Bad battery detected [False]

First boot detected [False]
Defaults loaded [False]
Bad checksum detected [False]

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Embedded 5G PC (Upgrade)

Intel(R) Ethernet Network Connection (Advanced Sub-Menu)

NIC Configuration
> NIC Configuration

Blink LED (range 0-15 seconds) 0

UEFI Driver: Intel(R) 1GbE DEV 5.1.00

Adapter PBA: FFFFFF-0FF
Chip Type: Intel PCH LPT
PCI Device ID: 153A
PCI Address 00:19:00

Link Status [Connected]

MAC Address 00-01-2E-5F-E9-3A

(example settings - if onboard LAN enabled)

Driver Health (Advanced Sub-Menu)

> Intel (R) PRO/1000 6.6.04 PCI-E Healthy

Chipset
> PCH-IO Configuration
> System Agent (SA) Configuration

PCH-IO Configuration (Chipset Sub-Menu)

>BIOS Security Configuration

BIOS Security Configuration (Chipset > BIOS Security Configuration Sub-Menu)

BIOS Lock [Enabled]

BIOS Interface Lock [Enabled]

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Embedded 5G PC (Upgrade)

System Agent (SA) Configuration (Chipset Sub-Menu)

System Agent Bridge Name Haswell

System Agent RC Version 1.7.0.0
Vt-d Capability Unsupported

>Graphics Configuration

Graphics Configuration (Chipset > System Agent (SA) Configuration Sub-Menu)

IGFX VBIOS Version 1027

IGFX Frequency 700 MHz
Graphics Turbo IMON Current 31

Primary Display [Auto]

Primary PEG [Auto]
Primary PCIE [Auto]
Internal Graphics [Auto]
Aperture Size [256MB]
DVMT Pre-Allocated [32MB]
DVMT Total Gfx Mem [256MB]
Gfx Low Power Mode [Enabled]
Internal Graphics Port Order [Disp.1>VGA]

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Embedded 5G PC (Upgrade)

Boot

Boot Configuration
Setup Prompt Timeout 5
Bootup NumLock State [On]

Quiet Boot [Disabled]

Fast Boot [Disabled]

Boot mode select [LEGACY]

Fixed Boot Order Priorities

Boot Option #1 [Hard Disk: ST500DM0...]
Boot Option #2 [USB CD/DVD:U1-TSSTc...]
Boot Option #3 [Disabled]
Boot Option #4 [Disabled]
Boot Option #5 [Disabled]
Boot Option #6 [Disabled]
Boot Option #7 [Disabled]
CSM parameters

> Hard Disk Drive BBS Priorities

> Network Drive BBS Priorities
> CDROM/DVD Drive BBS Priorities

Security
Password Description

If ONLY the Administrator’s password is set,

then this only limits access to Setup and is
only asked for when entering Setup.
The password length must be
In the following range:
Minimum length 3
Maximum length 20

Administrator Password
Intrusion detection [Disabled]
Case Status [Closed]

> Secure Boot menu

HDD Security Configuration:

HDD0:ST500DM002-1

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Embedded 5G PC (Upgrade)

Secure Boot (Security > Secure Boot Menu Sub-Menu)

System Mode Setup

Secure Boot Not Active

Secure Boot [Enabled]

Secure Boot Mode [Standard]

Save & Exit

Discard Changes and Exit
Save Changes and Reset
Discard Changes and reset

Save Options
Save Changes
Discard Changes

Restore Defaults

Boot Override
USB Drive
Hard Drive
Network Card

Launch EFI Shell from filesystem device

Once all selections are made, enter the Exit Menu and select the option “
Save Changes and Reset”

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Embedded 5G PC (Upgrade)

Diagnostics

Power On Self Test

The PC runs its own self test (P.O.S.T) on power up but you may need to
Press the display control button on the Console Electronics PCB, (or press
the LED light button on the Control Panel) to see the results displayed on
the customer LCD.

Alternatively, an attached VGA monitor will display POST test and boot
messages.

Beep Codes

If an error is detected, the AMI BIOS may generate Beep Codes. Decode
as follows:-

Beep Code Meaning

1 (Short) RAM Failure (or missing)
2 (Short) RAM Parity Failure
3 (Short) Base 64k RAM Failure (or missing)
4 (Short) System PCB - Timer failed
5 (Short) System PCB - Processor failed
6 (Short) System PCB - Keyboard Controller failed
7 (Short) System PCB - General exception error
8 (Short) System PCB - Display memory error
9 (Short) System PCB - ROM BIOS Checksum error
10 (Short) System PCB - CMOS Read / Write error
11 (Short) System PCB - Cache Memory error
1 (Long) 3 (Short) RAM or System PCB failure
1 (Long) 8 (Short) System PCB Display failure
High / Low Tone System PCB voltage error / Fan speed low

Generic PC Diagnostics

A generic PC diagnostics such as NCR QuickTech Pro may be used to test

basic PC functions.

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Embedded 5G PC (Upgrade)

Preventative Maintenance

· Clean the PC, especially around the fans using air duster.

· Ensure that the fans are functioning correctly and air flow is not
obstructed by documentation etc placed over air vents.

· Replace the CR2032 CMOS Battery as required – Life expectancy

not more than three years.

Common Faults

Boot Up Hangs With Message - “Operating system not found”

· PC can't find anything to boot
up from.

· Check Boot devices are set

correctly in BIOS

· Try alternative Boot Media

· Check drive connection and

hardware.

Boot Up Hangs With Message - “Operating system not found”

· PC can't find anything to boot
up from.

· Check HDD has been detected

on power up.

· Check drive connection and

HDD hardware is good.

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Embedded 5G PC (Upgrade)

Boot Up Loops At Windows Screen

· SATA setting are set to RAID in
BIOS.

· Set the SATA setting to IDE

unless specifically instructed
otherwise.

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Intel PRO/1000 GT NIC

Intel PRO/1000 GT NIC

Chapter Contents

Overview 3
Technical Description 3
Module Removal & Replacement 6
Set-up / Adjustments 7
Diagnostics 7
Preventative Maintenance 7
Common Faults 8

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Intel PRO/1000 GT NIC

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Intel PRO/1000 GT NIC

Intel PRO/1000 GT NIC

This section contains information required to diagnose and repair faults

associated with the Intel PRO/1000 GT NIC (Network Ethernet card).

Overview

The Intel PRO/1000 GT Ethernet card provides high order comms

capability in ATM PC systems for customers who wish to connect to an
Ethernet LAN or TCP/IP WAN using a router.

The following diagram illustrates the Intel PRO/1000 GT Ethernet card’s

relationships and connectivity.

Intel PRO/1000 GT Connectivity Block Diagram

Technical Description

The Intel PRO/1000 GT Ethernet Card an intelligent 32 bit PCI compatible

Ethernet network communications device.

This card is manufactured using Intel’s “Lead-free” technology and was

Wincor-Nixdorf’s initial standard RoHS compliant Ethernet network
interface card.

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Intel PRO/1000 GT NIC

From a technical perspective, the main features are as follows:-

Connection – Cat 5 Drop cable / RJ45 Connector

LAN Speed - 10 / 100 / 1000 Mbps

LAN Media - 10 Base-T

100 Base-TX
1000 Base-T

IEEE Compliance - 802.3 / 802.3u / 802.3ab

PC Bus Interface - 32 Bit PCI

Operating Voltage - 5v DC

Current - 800mA

Operating Temp - 0 to 55 Deg C

This card is capable of operating at either 10, 100 or 1000 Mbps and will
auto-negotiate the appropriate LAN speed on connection, so no manual
configuration is required.

The following diagram illustrates the card and location of connectors and
indicators:-

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Intel PRO/1000 GT NIC

Two LEDs on the rear bracket indicate link speed and activity:

LED Activity Description

Off No network activity detected
Act Blinking Network activity detected
Solid Heavy network activity detected
Off 10 Mbps link is active
Lnk Constant Green 100 Mbps link is active
Constant Yellow 1000 Mbps link is active

Connection to the LAN is via a CAT5 drop cable and the RJ45 socket and
cable connectors are described in the diagrams below:-

RJ45 Connector Information

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Intel PRO/1000 GT NIC

Module Removal & Replacement

The Intel card is sensitive to damage from static discharge. Take care to
use sensible ESD precautions when handling this board.

Replace the card in the same slot that the defective card was using. It is
possible to generate Interrupt conflicts if the card is moved to a different
slot, so avoid doing this.

To avoid any confusion, take careful note of where the comms cable is
connected. There may be unused RJ45 connectors elsewhere e.g. on the
PC motherboard that can cause confusion.

Removal:-

· Power the PC down and remove the mains cable from the PSU.

· The Intel card resides in the PC and can be removed after taking
disconnecting all cables from the PC and removing the top cover.

· The card is retained by a single screw or may be retained by a plastic

clip. Remove this screw/clip and gently pull the card from its PCI slot.

Replacement:-

· Check the PCI slot is clear of debris and blow away any accumulated
dust.

· Push the card gently but firmly into it’s PCI slot

· Secure the card to the PC backplane using the screw or clip.

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Intel PRO/1000 GT NIC

Set-Up / Adjustments

For ATM applications, the Intel card is self configuring as far as PC

resources are concerned and requires no manual intervention.

Please note that for some customer applications, a software reload may be
required if the Network card is replaced to reassign the correct network
address.

Diagnostics

Indicator LEDs

The LEDs on the PCB edge indicate the state of the connection as
detected by the card.

Cable Checks

To check the cables for opens, shorts or cross wires, use a LAN cable
tester.

Connectivity Checks

To check connectivity in TCP/IP systems, use the PING functions (where

provided) and work through the connection step by step. Note that once a
VPN is established, PING may not work as expected – contact Support for
advice.

Preventative Maintenance

No preventative maintenance is specified for the Intel NIC.

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Intel PRO/1000 GT NIC

Common Faults

Card Appears Dead - No LED Activity

· No signs of life from the card
following successful PC start-
up.

· Card is powered from the PCI

slot in the PC. Check card is
seated correctly.

· Try another PCI slot before

replacing the card.

ACT/LNK LED On Link Speed LED Off – Working At 10 Mbps

· If ACT LED is on, LNK off
indicates that the card has
negotiated a best speed of 10
Mbps on this network.

· Check specification of network.

· If unsure, try another Cat5

cable but do not change the
card until network is confirmed
to be more than 10 Mbps

No Comms To ATM – Cat 5 Cable connected to wrong RJ45

· Cat5 drop cable has been
connected to the RJ45 on the
PC motherboard rather than on
the Intel card.

· Reconnect cable to correct

RJ45.

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Intel PRO/1000 GT NIC

ACT/LNK LED stays OFF – No Network Traffic Detected

· Possible Intel Card, cable or
router fault.

· Check Cat5 drop cable using a

cable tester

· Try another Cat5 cable.

· Reseat the Intel card

· Check connection at the router

end and reset the router

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Intel PRO/1000 GT NIC

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Customer Display - DVI

Customer Display - DVI

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 5
Set-up / Adjustments 6
Diagnostics 6
Preventative Maintenance 6
Common Faults 7

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Customer Display - DVI

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Customer Display - DVI

Customer Display – DVI

This section contains a brief technical reference for the DVI graphics
subsystem used for the Customer Display in the ProCash 2054xe USB
ATM.

Overview

Since first introduction, the ProCash 2054xe USB has used only a DVI LCD
graphics system for the customer display.

The original display box was 01750061135 which became unavailable

during 2009 and has been replaced by a series of direct replacement LCD
monitors.

The connectivity of this graphics sub-system is described in the following

block diagram.

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Customer Display - DVI

Technical Description

This graphics subsystem consists of the following elements:-

TFT LCD Module · This LCD “Box” is a self contained module

and contains:-

Ø DVI-D LCD Interface board

Ø TFT display (SVGA - Autoscaling)

Ø Backlights

Ø Inverter

Interconnects · This system uses a DVI-D cable to connect

the DVI on-board graphics in the Embedded
PC to the LCD interface.

· A 12v DC supply for the LCD box is also

supplied by the embedded PC.

Graphics Card · There is no separate graphics card. The on-

board DVI graphics package on the
Embedded PC motherboard is used.

Backlights Control · A cable from the Special Electronics to the

LCD Box (via a “combi” power and signal
cable connector) controls the backlights

· Backlights On/Off signal is controlled by the

Application software. A switch on the Special
Electronics can override software control if
required.

Cooling Fans · This LCD box generates a considerable

amount of heat and requires 24v supply to
power the cooling fans (Note that this also
powers the backlights for 01750061135).

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Customer Display - DVI

· Later variants use a separate cooling fan box

· Note that this LCD will “Black out” quite

rapidly if the fans fail or are not connected.

Module Removal & Replacement

· HEALTH & SAFETY WARNING – When dealing with broken LCD

displays avoid contact with any leaking fluid and do not inhale
vapours. If the fluid gets into your mouth or eyes, wash the affected
area immediately with water. Use alcohol to wash any areas of
clothes or skin that may have come into contact with the fluid and
then carefully wash with water.

LCD Display

To remove the LCD display:

· Power down the ATM and fully rack out the fascia.

· Disconnect the data, backlight and LCD box fans power cables.

· Locate the 4 x Screws, (numbered 1 to 4 in the picture below), that

retain the LCD box and loosen them. There is no need to remove
them completely.

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Customer Display - DVI

· The LCD box can then be removed.

To replace the LCD display:

· Reverse the removal process.

· Ensure all cables are routed correctly and are out of harms way.

Set-up / Adjustments

LCD Display

· The LCD display has no field adjustments.

Embedded PC

· The Embedded PC BIOS options are not relevant to DVI operation as

the default (i.e. if no PCI card is found) is that the onboard graphics
will be used.

Diagnostics

PC POST

Basic operation of the graphics sub-system can be verified during the PC’s
P.O.S.T. Remember; Backlights are controlled by the Special electronics,
so move the switch to the “Always on” position to view the display.

SDiag

Where available, Wincor-Nixdorf's SDiag package can be used to test the

graphics subsystem.

Generic PC Diagnostics

NCR’s QuickTech Pro may be used to test the graphics subsystem

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Customer Display - DVI

Preventative Maintenance

· Clean the inside of the vandal glass and the surface of the LCD
whenever the fascia is racked out.

· For the LCD use Screen Cleaning Kit 01750097335 (or similar) or a
damp cloth.

· Check that the LCD box fans are operating correctly.

Common Faults

Poor Visibility In Sunlight

· This is a sunlight viewable
screen and should be quite
adequate in most situations if
the glass and LCD are clean.

· Clean glass and LCD and

reassess.

Image Barely Visible – Backlights Have Failed

· Backlight or inverter failure so
image is barely visible.

· Check 24v Supply cable to

LCD box (this powers fans
also) is connected.

· Replace LCD.

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Customer Display - DVI

Screen Blank (May be intermittent – Fans Have Failed

· Fans fail and cause screen
blanks if overheated.

· Check 24v Supply cable to

LCD box (this powers the fans)
is connected.

· Replace LCD or Fan box (later

variants).

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TP06 Journal Printer

TP06 Journal Printer

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 8
Diagnostics 9
Preventative Maintenance 16
Paper Specification 16
Common Faults 17

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TP06 Journal Printer

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TP06 Journal Printer

TP06 Journal Printer

This section contains a brief technical reference for the TP06 Journal
Printer used in the ProCash 2054xe USB ATM.

Overview

The TP06 is a compact thermal printer used to create and store printed
transaction details.

The printer acts under the control of the ATM application and
communicates with the application via the USB link.

Typical connectivity of the TP06 for the 2054xe USB ATM is described in
the following block diagram.

TP06 Connectivity

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TP06 Journal Printer

Technical Description

The TP06 is part of the BJ2003 family of journal and receipt printers
introduced with the XE range of ATMs.

The TP06 is a self contained printer module comprising the following basic
elements:-

Printer Mechanism - · The print mechanism consists of a thermal

array and associated drive & control logic.

· The thermal array gives a maximum print

width of 72mm, resolution of 203dpi and
maximum print speed of 150 mm/sec.

Paper handling - · The thermal paper roll (Thermal layer on

the outside), is supported within the supply
“bucket” by a supply roll spindle.

· Paper low (900 lines remain) and paper

exhaust (15 lines remain), states are
sensed by reflective optical sensors
mounted on the printer frame.

· Correct paper tension is maintained by a

belt driven paper take-up reel.

Control electronics - · The combined control / USB interface

board contains a micro-controller, memory
and all electronics required to monitor and
drive the printer hardware.

· The TP06 uses USB version 1.1

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TP06 Journal Printer

Printer controls & indicators

The following diagram shows the basic functions of the control panel
connectors, buttons and indicator LEDs:-

TP06 Control Panel

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TP06 Journal Printer

Paper Path & Sensors

The diagram below illustrates the approximate sensor positions and paper
path & direction of feed.

TP06 Sensor locations and paper path

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TP06 Journal Printer

Sensor functions are described in more detail in the following table:-

Paper motion sensor - · Located on the take-up reel frame

and monitoring the timing wheel, this
sensor will detect motion of the take-
up reel drive.

· An error condition is generated if

there is no paper motion detected.

Paper out sensor - · Located in the paper guide, this

sensor will detect when there is
physically no paper present.

· The printer can print a further 15 lines

once the paper is sensed as “out”

· In normal operation, when this

condition is sensed the yellow LED on
the control panel will flash.

Top of form sensor - · Located in the paper guide, this

sensor will detect when the top edge
of the paper is physically present.

· In the journal printer application of

this print engine, this sensor has no
function.

Thermal sensor - · Located in the thermal head, this

sensor monitors thermal head
temperature.

· An error condition is generated if

thermal head temperature is too high.

Paper low sensor - · Also known as “paper weekend” this

is a non adjustable photo sensor that
detects low paper status.

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TP06 Journal Printer

· In normal operation, when this

condition is sensed the yellow LED on
the control panel will be on.

Module Removal & Replacement

Removal:-

· Power the ATM down before removing or replacing the printer.

· Disconnect power and USB cables from the printer base.

· Loosen 2 x T20 Torx screws at the front of the printer base plate.

· Move the printer forward slightly and lift off the screws.

Replacement:-

· Power the ATM down before removing or replacing the printer.

· Reverse the removal process to complete installation.

Set-up / Adjustments

The printer is supplied with alternative paper take-up reels for use with
80mm or 110mm paper rolls.

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TP06 Journal Printer

Diagnostics

Self Test

The TP06 printer runs it’s own self test on normal power up (no buttons
pressed) as follows:-

· Controller hardware test (All LEDs on)

· Memory test

· Define start-up status (checks test key)

· Load parameter values from NVRAM

· Execute reset of mechanical functions

· Set printer on-line mode

An error condition during this test is indicated by the red LED on the printer
base. Error indication may be “positive blinking” or “negative blinking” of the
red LED depending on the type of error.

Recoverable errors

Recoverable errors may be recovered by removing and reloading the

paper.

These errors are indicated by “positive blinking” which means that you
identify the error by counting the number of times the red LED is switched
on within a 5 second time slice.

7 Blinks - ToF not found after paper cut – Poss. jam.

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TP06 Journal Printer

8 Blinks - Paper is not at the print start position after power up.

9 Blinks - Paper motion sensor detects no movement – Poss. jam.

Continual Blinks - Start of job time-out.

Non-Recoverable errors

Non-recoverable errors will not be resolved by reloading paper.

These errors are indicated by “negative blinking” which means that you
identify the error by counting the number of times the red LED is switched
off within a 5 second time slice.

1 Blink - Thermal head temperature error – Replace thermal array.

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TP06 Journal Printer

3 Blinks - Power supply voltage is too high – Check incoming 24v.

4 Blinks - Power supply voltage is too low – Check incoming 24v.

5 Blinks - Printer driver conflicts with firmware.

Selectable Internal Tests

The printer controller incorporates free-standing selectable level 0

diagnostic tests (internal tests) that allow some basic tests to be carried out
off-line.

There are two levels of test:-

· Internal test with paper

· Internal test without paper

Initiate internal test with paper

· Ensure paper is loaded.

· Power the printer up.

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TP06 Journal Printer

· Press and release the TEST button.

· Press the TEST button again and hold until the test printout starts.

· The control panel LEDs will now be blinking and tests can be
selected using the LF button.

Initiate internal test without paper

· Power the printer up

· Remove the paper.

· Press and release the TEST button.

· The control panel LEDs will now be blinking and tests can be
selected using the LF button.

Internal test selection

· Once the internal test is initiated, the LF button can be used to

step through the available tests.

· The current test is indicated in a binary code by the printer control

panel LEDs.

· Once the desired test is reached, press the TEST button to start
the test.

· On completion, press the TEST button again to exit the test.

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TP06 Journal Printer

Test descriptions

Test 1 – Paper Sensors

Green Yellow Red · The green LED is on to indicate

On Off Off test 1 is active.

· Paper out & Paper low sensors

may be tested.

· The yellow LED lights up to

indicate a sensor state change.

Test 2 – Printer Test

Green Yellow Red · The yellow LED is on to indicate

Off On Off test 2 is active.

· Paper must be loaded for this

test. The printer will reset if the
paper runs out during the test.

· The printer prints a test printout

in all character sets.

Test 3 – Statistical Information

Green Yellow Red · The yellow & green LEDs are

On On Off on to indicate test 3 is active.

· Paper must be loaded for this

test. The printer will reset if the
paper runs out during the test.

· The printer prints a test printout

of statistical information.

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TP06 Journal Printer

Test 4 – Set EEPROM values to default

Green Yellow Red · The red LED is on to indicate

Off Off On test 4 is active.

· Press the test button to reset to

default values or the LF button
to back out.

· The printer resets on

completion.

Test 5 – Paper take-up reel test.

Green Yellow Red · The red & green LEDs are on to

On Off On indicate test 5 is active.

· Paper must be loaded to run

this test and the printer will
reset if the paper runs out.

· The printer drives the take-up

reel continually.

Test 7 – Clear EEPROM.

Green Yellow Red · All three LEDs are on to

On On On indicate test 7 is active.

· Press the test button to clear

the EEPROM (sensor tables
etc) or the LF button to back
out.

· The printer resets on

completion.

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TP06 Journal Printer

Exiting from Internal tests

· Press the Test button to exit the tests

· All LEDs will flash awaiting a further test selection instruction.

· Hold the test button on for longer than 2 seconds while all LEDs
are flashing to exit level 0 tests.

Test Printout

A test printout can be generated during normal operation by pressing and

holding the test button

KDiags / DSP

Where available, KDiag32 or DSP will permit comprehensive testing of the

printer and it’s USB interface.

The KDiag CD does not support USB devices.

CSC-W32 Error Codes

Journal Printer - (CSC WPRT#2):

2000FE08 USB communications failure to printer.

2000FE09 USB communications failure to printer.
2000FE85 USB communications failure to printer.
20001420 Possible cable fault
28008000 Paper out
2800800D No paper motion detected.
2800810D Journal paper torn.
2800810C Journal paper out during operation
28008106 Printer detects power fail.
E0000001 Possible cable or interface fault
E0001100 Possible cable or interface fault
E0001104 USB communications failure to printer.

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TP06 Journal Printer

Preventative Maintenance

This printer must be kept clean and free from paper dust for reliable
operation.

Check print quality for missing or poor resolution areas. The thermal bar
may be cleaned using isopropyl alcohol – Caution – the thermal element
may be hot. Wait until the alcohol has dried before closing the printer.

The thermal bar is a field replaceable unit. Do not return printers for repair
that only require thermal bar replacement if service strategy for your area
supports this as a PPK item.

Paper Specification

Reliable operation is dependant on using only paper rolls that meet the
correct specification

For the TP06 thermal printer this is as follows:-

Paper type: Single ply thermal paper

Thermal coating: Outside surface
Width: 76.2mm
Max diameter: Optional 80.0mm or 110.0mm
Core type: Crush proof, paper not attached
Core wall thickness: 2.0mm
Core Internal diameter: 12.5mm

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TP06 Journal Printer

Common Faults

Poor print quality – Thermal bar soiled or defective

· Clean or Replace the thermal
array.

· The thermal print element is a

consumable item and life
expectancy will vary according
to environment and duty cycle.

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TP06 Journal Printer

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NP06 Journal Printer

NP06 Journal Printer

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 10
Diagnostics 10
Preventative Maintenance 18
Paper Specification 18
Common Faults 18

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NP06 Journal Printer

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NP06 Journal Printer

NP06 Journal Printer

This section contains a brief technical reference for the NP06 Journal
Printer used (as an option) in the ProCash 2054xe USB ATM.

Overview

The NP06 is a compact dot matrix printer used to create and store printed
transaction details.

The printer acts under the control of the ATM application and
communicates with the application via the USB link.

Typical connectivity of the NP06 is described in the following block

diagram.

NP06 Connectivity

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NP06 Journal Printer

Technical Description

The NP06 is part of the BJ2003 family of journal and receipt printers
introduced with the XE range of ATMs.

The NP06 is a self contained printer module comprising the following basic
elements:-

Printer Mechanism - · The print mechanism consists of a 9 Pin

array and stepper motor driven carriage,
associated paper drive & control logic.

· The 9 Pin dot matrix gives a maximum print

width of 63.84 mm, horizontal resolution of
158 dpi vertical resolution of 72 dpi.

· A continuous nylon ribbon (Black or Purple)

cartridge gives a service life of 2,000,000
characters (black ribbon) or 6,000,000
characters (purple ribbon).

· The ribbon is driven from the carriage drive

train by a geared ribbon feed mechanism.

Paper handling - · The paper roll is supported within the

supply “bucket” by a supply roll spindle.

· Paper low (900 lines remain) and paper

exhaust (15 lines remain), states are
sensed by reflective optical sensors
mounted on the printer frame.

· Correct paper tension is maintained by a

belt driven paper take-up reel.

Control electronics - · The combined control / USB interface

board contains a micro-controller, memory
and all electronics required to monitor and
drive the printer hardware.

· The NP06 uses USB version 1.1

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NP06 Journal Printer

Printer controls & indicators

The following diagram shows the basic functions of the control panel
connectors, buttons and indicator LEDs:-

NP06 Control Panel

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NP06 Journal Printer

Paper Path & Sensors

The diagram below illustrates the approximate sensor positions and paper
path & direction of feed.

NP06 Sensor locations and paper path

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NP06 Journal Printer

Sensor functions are described in more detail in the following table:-

Paper motion sensor - · Located on the take-up reel frame

and monitoring the timing wheel, this
sensor will detect motion of the take-
up reel drive.

· An error condition is generated if

there is no paper motion detected.

Paper out sensor - · Located in the paper guide, this

sensor will detect when there is
physically no paper present.

· The printer can print a further 15 lines

once the paper is sensed as “out”

· In normal operation, when this

condition is sensed the yellow LED on
the control panel will flash.

Top of form sensor - · Located in the paper guide, this

sensor will detect when the top edge
of the paper is physically present.

· In the journal printer application of

this print engine, this sensor has no
function.

Head temperature - · Located in the print head, this sensor

monitors print head temperature.

· An error condition is generated if the

print head temperature is too high.

Paper low sensor - · Also known as “paper weekend” this

is a non adjustable photo sensor that
detects low paper status.

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NP06 Journal Printer

· In normal operation, when this

condition is sensed the yellow LED on
the control panel will be on.

Print head home - · Detects print head carriage motion

and generates a start position for print
operations.

Module Removal & Replacement

Complete printer assembly

Removal:-

· Power the ATM down before removing or replacing the printer.

· Disconnect power and USB cables from the printer base.

· Loosen 4 x T20 Torx screws at the front and rear of the printer base
plate.

· Move the printer forward slightly and lift off the screws.

Replacement:-

· Power the ATM down before removing or replacing the printer.

· Reverse the removal process to complete installation.

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NP06 Journal Printer

Print Head assembly

Replacing the print head:-

· Power the ATM down – Never attempt to change the print head with
the ATM powered up.

· Remove the ribbon cartridge.

· The print head is retained by 2 x clips (indicated by the arrows in the

following picture) – pull the clips outwards to release the print head.

· Once the print head is free, carefully disconnect the ribbon cable.

· To install the new print head, reverse the removal procedure.

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NP06 Journal Printer

Set-up / Adjustments

The printer is supplied with alternative paper take-up reels for use with
80mm or 110mm paper rolls.

Diagnostics

Self Test

The NP06 printer runs it’s own self test on normal power up (no buttons
pressed) as follows:-

· Controller hardware test (All LEDs on)

· Memory test

· Define start-up status (checks test key)

· Load parameter values from NVRAM

· Execute reset of mechanical functions

· Set printer on-line mode

An error condition during this test is indicated by the red LED on the printer
base. Error indication may be “positive blinking” or “negative blinking” of the
red LED depending on the type of error.

Recoverable errors

Recoverable errors may be recovered by removing and reloading the

paper.

These errors are indicated by “positive blinking” which means that you
identify the error by counting the number of times the red LED is switched
on within a 5 second time slice.

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NP06 Journal Printer

2 Blinks - Carriage error – No print head carriage motion detected

7 Blinks - ToF not found after paper cut – Poss. jam.

8 Blinks - Paper is not at the print start position after power up.

9 Blinks - Paper motion sensor detects no movement – Poss. jam.

Continual Blinks - Start of job time-out.

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NP06 Journal Printer

Non-Recoverable errors

Non-recoverable errors will not be resolved by reloading paper.

These errors are indicated by “negative blinking” which means that you
identify the error by counting the number of times the red LED is switched
off within a 5 second time slice.

1 Blink - Print head temperature error – Replace thermal array.

3 Blinks - Power supply voltage is too high – Check incoming 24v.

4 Blinks - Power supply voltage is too low – Check incoming 24v.

5 Blinks - Printer driver conflicts with firmware.

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NP06 Journal Printer

Selectable Internal Tests

The printer controller incorporates free-standing selectable level 0

diagnostic tests (internal tests) that allow some basic tests to be carried out
off-line.

There are two levels of test:-

· Internal test with paper

· Internal test without paper

Initiate internal test with paper:-

· Ensure paper is loaded.

· Power the printer up.

· Press and release the TEST button.

· Press the TEST button again and hold until the test printout starts.

· The control panel LEDs will now be blinking and tests can be
selected using the LF button.

Initiate internal test without paper:-

· Power the printer up

· Remove the paper.

· Press and release the TEST button.

· The control panel LEDs will now be blinking and tests can be
selected using the LF button.

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NP06 Journal Printer

Internal test selection:-

· Once the internal test is initiated, the LF button can be used to step
through the available tests.

· The current test is indicated in a binary code by the printer control

panel LEDs.

· Once the desired test is reached, press the TEST button to start the
test.

· On completion, press the TEST button again to exit the test.

Test descriptions

Test 1 – Paper Sensors

Green Yellow Red · The green LED is on to indicate

On Off Off test 1 is active.

· Paper out & Paper low sensors

may be tested.

· The yellow LED lights up to

indicate a sensor state change.

Test 2 – Printer Test

Green Yellow Red · The yellow LED is on to indicate

Off On Off test 2 is active.

· Paper must be loaded for this

test. The printer will reset if the
paper runs out during the test.

· The printer prints a test printout

in all character sets.

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NP06 Journal Printer

Test 3 – Statistical Information

Green Yellow Red · The yellow & green LEDs are

On On Off on to indicate test 3 is active.

· Paper must be loaded for this

test. The printer will reset if the
paper runs out during the test.

· The printer prints a test printout

of statistical information.

Test 4 – Set EEPROM values to default

Green Yellow Red · The red LED is on to indicate

Off Off On test 4 is active.

· Press the test button to reset to

default values or the LF button
to back out.

· The printer resets on

completion.

Test 5 – Paper take-up reel test.

Green Yellow Red · The red & green LEDs are on to

On Off On indicate test 5 is active.

· Paper must be loaded to run

this test and the printer will
reset if the paper runs out.

· The printer drives the take-up

reel continually.

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NP06 Journal Printer

Test 6 – Print head carriage test.

Green Yellow Red · The red & yellow LEDs are on

On On Off to indicate test 6 is active.

· Paper must be loaded to run

this test and the printer will
reset if the paper runs out.

· The printer drives the carriage

continually.

· The Green LED indicates when

the carriage home position is
sensed.

Test 7 – Clear EEPROM.

Green Yellow Red · All three LEDs are on to

On On On indicate test 7 is active.

· Press the test button to clear

the EEPROM (sensor tables
etc) or the LF button to back
out.

· The printer resets on

completion.

Exiting from Internal tests:-

· Press the Test button to exit the tests

· All LEDs will flash awaiting a further test selection instruction.

· Hold the test button on for longer than 2 seconds while all LEDs
are flashing to exit level 0 tests.

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NP06 Journal Printer

Test Printout

A test printout can be generated during normal operation by pressing and

holding the test button

KDiags / DSP

Where available, KDiag32 or DSP will permit comprehensive testing of the

printer and it’s USB interface.

The current KDiag CD does not support USB devices.

CSC-W32 Error Codes

Journal Printer - (CSC WPRT#2):

2000FE08 USB communications failure to printer.

2000FE09 USB communications failure to printer.
2000FE85 USB communications failure to printer.
20001420 Possible cable fault
28008000 Paper out
2800800D No paper motion detected.
2800810D Journal paper torn.
2800810C Journal paper out during operation
28008106 Printer detects power fail.
E0000001 Possible cable or interface fault
E0001100 Possible cable or interface fault

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NP06 Journal Printer

Preventative Maintenance

This printer must be kept clean and free from paper dust for reliable
operation.

Ensure that the ribbon is serviceable and replace if any sign of wear.

Ensure that the ribbon drive mechanism is clean and functioning correctly.

Clean the print head carriage rails and lubricate with ATF. Move the
carriage manually several times, then polish off all but a trace of lubricant
from the rails.

Check print quality for missing or poor resolution areas. The print head may
be cleaned using isopropyl alcohol – Caution – the print head may be hot.
Wait until the alcohol has dried before closing the printer.

The print head is a field replaceable unit. Do not return printers for repair
that only require print head replacement if this part is supported as a PPK
item in your region.

Paper Specification

Reliable operation is dependant on using only paper rolls that meet the
correct specification

For the NP06 printer this is as follows:-

Paper type: Z100

Width: 76.2mm
Max diameter: Optional 80.0mm or 105.0mm
Core type: Crush proof, paper not attached
Core wall thickness: 2.0mm
Core Internal diameter: 12.5mm

Common Faults

· There is currently no common fault data for this device.

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TP07 Receipt Printer

TP07 Receipt Printer

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 9
Diagnostics 11
Preventative Maintenance 19
Paper Specification 20
Common Faults 21

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TP07 Receipt Printer

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TP07 Receipt Printer

TP07 Receipt Printer

This section contains a brief technical reference guide to the TP07 Receipt
Printer used in the ProCash 2054xe USB ATM.

Overview

The TP07 is a compact thermal printer, cutter and transport assy used to
create and issue printed transaction details, mini statements etc.

The printer acts under the control of the ATM application and
communicates with the application via the USB link.

Typical connectivity of the TP07 for the 2054xe USB ATM is described in
the following block diagram.

TP07 Connectivity

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TP07 Receipt Printer

Technical Description

The TP07 is part of the BJ2003 family of journal and receipt printers
introduced with the XE range of ATMs.

The TP07 is a self contained receipt printer module comprising the

following basic elements:-

Printer Mechanism - · The print mechanism consists of a thermal

array and associated drive & control logic.

· The thermal array gives a maximum print

width of 72mm, resolution of 203dpi and
maximum print speed of 150 mm/sec.

Paper handling - · The thermal paper roll (Thermal layer on

the outside), is supported within the supply
“bucket” by a supply roll spindle.

· Photo sensors are used for positioning the

paper, initiating a cut (optional) and sensing
paper at the output transport

· Paper low (900 lines remain) and paper

exhaust (15 lines remain) states are sensed
by reflective optical sensors mounted on
the printer frame.

Control electronics - · The combined control / USB interface

board contains a micro-controller, memory
and all electronics required to monitor and
drive the printer hardware.

· The TP07 uses USB version 1.1

Cutter - · A motor driven guillotine cuts the receipt on

completion of printing.

Output Transport - · The output transport drives the cut receipt

out to the customer.

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TP07 Receipt Printer

· A sensor in the transport throat detects

when the receipt is present / taken.

Printer controls & indicators

· The following diagram shows the basic functions of the control panel
buttons and indicator LEDs:-

TP07 Control Panel

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TP07 Receipt Printer

Paper Path & Sensors

The diagram below illustrates the approximate sensor positions and paper
path & direction of feed.

TP07 Sensor locations and paper path

Note that the black dot sensor is adjustable for right / left and also outside /
inside mark detection.

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TP07 Receipt Printer

Sensor functions are described in more detail in the following table:-

Paper low (PWE) · Also known as “paper weekend” this

is an adjustable photo sensor that
detects low paper status.

· In normal operation, when this

condition is sensed the yellow LED
on the control panel will be on.

Paper out (PE) · Located in the lower end of the

paper guide, this sensor will detect
when there is physically no paper
present.

· The printer can print a further 15

lines once the paper is sensed as
“out” - the yellow LED on the control
panel will flash.

· In addition, this sensor activates the

auto-paper load function when it
detects new paper being inserted.

Black mark (MK) · Adjustable to several positions, this

sensor detects a pre-printed black
mark to generate a cut operation.

· The sensor position should always

be verified when replacing a printer.

Top of form (ToF) · Located under the thermal array, this

sensor will detect when the top edge
of the paper is physically present.

· This sensor positions the paper

correctly following a cut operation.

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TP07 Receipt Printer

Cutter switch · Located within the cutter module.

· This switch monitors the operation of

the guillotine blades.

Presenter output (PrA) · Located at the exit of the output

transport, this sensor monitors when
the cut receipt arrives and when it is
taken.

Thermal sensor · Located in the thermal head, this

sensor monitors thermal head
temperature.

· An error condition is generated if

thermal head temperature is too
high.

Module Removal & Replacement

Removal:-

· Power the ATM down before removing or replacing the printer.

· Disconnect power and USB cables from the printer control panel.

· Early version ATMs - Push down on the green lever at the bottom
right hand rear of the printer and pull the printer back to release it
from it’s mounting.

· Late version ATMs – Remove the single T20 Torx screw from the left
hand rear of the printer and pull the printer back to release.

Replacement:-

· Power the ATM down before removing or replacing the printer.

· Reverse the removal process to complete installation.

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TP07 Receipt Printer

Set-up / Adjustments

Receipt roll spindle

The printer is supplied with alternative paper holders for use with rolls
having the following internal core diameters:-

· 18mm Core.
· 25mm Core.
· 40mm Core.

Paper Low (Paper Weekend) Sensor

The paper low switch is adjustable but is dependent for correct operation
on three factors:-

· The correct size spindle is used.

· The spindle is dropped into the correct location depending on the roll
diameter – 180mm / 260mm.

· The paper low selector switch is set correctly – See the following
diagram and table.

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TP07 Receipt Printer

Core Diameter 180mm Diameter Roll 260mm Diameter Roll

18mm Position A1 Position B1
25mm Position A2 Position B2
40mm Position A3 Position B3

Black Mark Sensor

The Black Mark sensor can be moved to suit different black mark locations
– i.e. Left hand / right hand.

Check this carefully whenever a printer is being replaced.

The black mark sensor is simply clipped into place and can be removed for
relocation by squeezing the clips (top & bottom)

Sensor Calibration

Sensors should be recalibrated after cleaning or when a sensor or printer

module is replaced.

To calibrate the printer sensors:-

· Power the printer down.

· Remove the paper roll completely (i.e. remove it from the paper
holder spindle as well as the paper transport).

· Ensure all sensors are clear and clean.

· Power the printer up.

· The Paper out (PE), Top of Form (ToF) and Presenter exit (PWE)
sensors are calibrated and the values are stored in the printer
EEPROM.

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TP07 Receipt Printer

· Load the correct paper roll and feed into the paper entry slot – the
paper will be driven into the printer.

· The Paper low (PWE) and Black Mark (MK) sensors are calibrated
and the values are stored in the printer EEPROM.

· During calibration the yellow LED will blink.

· If the calibration fails, an error will be generated and the red LED will
flash.

Diagnostics

Self Test

The TP07 printer runs its own self test on normal power up (no buttons
pressed) as follows:-

· Controller hardware test (All LEDs on)

· Memory test

· Define start-up status (checks test key)

· Load parameter values from NVRAM

· Execute reset of mechanical functions

· Set printer on-line mode

An error condition during this test is indicated by the red LED on the printer
base. Error indication may be “positive blinking” or “negative blinking” of the
red LED depending on the type of error.

Recoverable errors

Recoverable errors may be recovered by removing and reloading the

paper.

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TP07 Receipt Printer

These errors are indicated by “positive blinking” which means that you
identify the error by counting the number of times the red LED is switched
on within a 5 second time slice.

1 Blink - Cutter blades jammed.

3 Blinks - Paper jam between print head and ToF sensor.

4 Blinks - Black mark not found.

5 Blinks - Paper jam in presenter transport exit.

6 Blinks - Paper jam in retractor.

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TP07 Receipt Printer

7 Blinks - ToF not found after paper cut – Poss. jam.

8 Blinks - Paper is not at the print start position after power up.

Continual Blinks - Start of job time-out.

Non-Recoverable errors

These errors are indicated by “negative blinking” which means that you
identify the error by counting the number of times the red LED is switched
off within a 5 second time slice.

1 Blink - Thermal head temperature error – Replace thermal array.

3 Blinks - Power supply voltage is too high – Check incoming 24v.

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TP07 Receipt Printer

4 Blinks - Power supply voltage is too low – Check incoming 24v

5 Blinks - Printer driver conflicts with firmware.

Selectable Internal Tests

The printer controller incorporates free-standing selectable level 0

diagnostic tests (internal tests) that allow some basic tests to be carried out
off-line.

There are two levels of test:-

· Internal test with paper

· Internal test without paper

Initiate internal test with paper

· Ensure paper is loaded.

· Power the printer up.

· Press and release the TEST button.

· Press the TEST button again and hold until the test printout starts.

· The control panel LEDs will now be blinking and tests can be selected
using the LF button.

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TP07 Receipt Printer

Initiate internal test without paper

· Power the printer up

· Remove the paper.

· Press and release the TEST button.

· The control panel LEDs will now be blinking and tests can be selected
using the LF button.

Internal test selection

· Once the internal test is initiated, the LF button can be used to step
through the available tests.

· The current test is indicated in a binary code by the printer control

panel LEDs.

· Once the desired test is reached, press the TEST button to start the
test.

· On completion, press the TEST button again to exit the test.

Test descriptions

Test 1 – Paper Sensors

Green Yellow Red · The green LED is on to indicate

On Off Off test 1 is active.

· Paper out & Paper low sensors

may be tested.

· The yellow LED lights up to

indicate a sensor state change.

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TP07 Receipt Printer

Test 2 – Printer Test

Green Yellow Red · The yellow LED is on to indicate

Off On Off test 2 is active.

· Paper must be loaded for this

test. The printer will reset if the
paper runs out during the test.

· The printer prints a test printout

in all character sets.

Test 3 – Statistical Information

Green Yellow Red · The yellow & green LEDs are

On On Off on to indicate test 3 is active.

· Paper must be loaded for this

test. The printer will reset if the
paper runs out during the test.

· The printer prints a test printout

of statistical information.

Test 4 – Set EEPROM values to default

Green Yellow Red · The red LED is on to indicate

Off Off On test 4 is active.

· Press the test button to reset to

default values or the LF button
to back out.

· The printer resets on

completion.

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TP07 Receipt Printer

Test 5 – Black mark & presenter test.

Green Yellow Red · The red & green LEDs are on to

On Off On indicate test 5 is active.

· Paper must be loaded to run

this test and the printer will
reset if the paper runs out.

· The printer prints “1 print

position” and form feeds until
the next black mark is seen,
then cut and transported.

· Sensor states are indicated:-

Ø Green LED – Presenter exit.
Ø Yellow LED – Top of Form.
Ø Red LED – Paper out.

Test 7 – Clear EEPROM.

Green Yellow Red · All three LEDs are on to

On On On indicate test 7 is active.

· Press the test button to clear

the EEPROM (sensor tables
etc) or the LF button to back
out.

· The printer resets on

completion.

· Note that this turns black mark

sensing off – Reboot the ATM
so that the application restores
black mark sensing

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TP07 Receipt Printer

Exiting from Internal tests

· Press the Test button to exit the tests

· All LEDs will flash awaiting a further test selection instruction.

· Hold the test button on for longer than 2 seconds while all LEDs are
flashing to exit level 0 tests.

Test Printout

A test printout can be generated during normal operation by pressing and

holding the test button

KDiags / DSP

Where available, Kdiag32 or DSP will permit comprehensive testing of the

printer and its USB interface.

The current KDiag CD does not support USB devices.

CSC-W32 Error Codes

Receipt Printer – (CSC WPRT#1):

2000FE08 USB communications failure to printer.

2000FE09 USB communications failure to printer.
2000FE85 USB communications failure to printer.
20001420 Possible cable fault
28008000 Paper out
28008001 Cutter jammed
28008004 Black mark error
28008005 Final transport jam
28008006 Retractor jam
28008007 Paper jam
28008112 Paper mark not found or mark too long (possible wrong roll)
28008107 Paper end

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TP07 Receipt Printer

28008108 Paper end during operation

28008109 Paper jam
2800810A Paper jam
28008106 Printer reports power lost
E0000001 Possible cable fault
E0001100 Possible cable or interface fault

Preventative Maintenance

This printer must be kept clean and free from paper dust for reliable
operation.

Check print quality for missing or poor resolution areas. The thermal bar
may be cleaned using isopropyl alcohol – Caution – the thermal element
may be hot. Wait until the alcohol has dried before closing the printer.

The thermal bar is a field replaceable unit. If this is supported as a PPK

part in your area, please do not return printers for repair that only require
thermal bar replacement.

The receipt presenter exit sensor (Sensor PrA) should be stripped and
cleaned, including the reflective prisms – air duster will not effectively clean
this sensor.

The receipt presenter drive gears may be cleaned and re-greased (use
PG30L) if required.

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TP07 Receipt Printer

Paper Specification

Reliable operation is dependant on using only paper rolls that meet the
correct specification

For the TP07 thermal printer this is as follows:-

Paper type: Single ply thermal paper

Thermal coating: Outside surface
Width: 80.0 mm
Max diameter: Optional 180.0 mm or 260.0 mm
Core type: Crush proof, paper not attached
Core wall thickness: 2.0mm
Core Internal diameter: Option of 18.0mm / 25.0 mm / 40.0 mm
Black mark position: Optional – either side / either edge
Black mark PCS value: Greater than 80% (DIN 66 236)
Pre-print area: Not within 8.5mm of edge if PCS is >40%

Black Mark Dimensions & Positions (May be either side)

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TP07 Receipt Printer

Common Faults

Poor print quality – Thermal bar soiled or defective

· Clean or Replace the thermal
array.

· The thermal print element is a

consumable item and life
expectancy will vary according
to environment and duty cycle.

Paper not cutting – Cutter defective

· Clean cutter and check blade
operation and condition.

· The cutter module may be

available as a spare part if
supported by your PPK.

Red LED flashing 5 times – Presenter exit sensor blocked

· Dismantle and carefully clean
presenter exit photo sensor
(PrA) and its reflective prism.

· Recalibrate sensors.

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TP07 Receipt Printer

Red LED flashing 5 times – Presenter exit sensor by passed

· Paper is running out of
alignment and bypasses the
exit sensor (PrA) so that it is
not seen by the sensor

· Re-align paper and resolve root

cause.

· Adjusting the side frames or

reducing the diameter of one of
the paper core spindle ends
may help

Black mark errors – Black mark is not seen

· Check paper is correct type
and that black mark is clear.

· If replacing a printer, check

black mark is in correct
location.

· Clean and recalibrate the black

mark sensor.

· The black mark sensor is

available as a spare part if
required.

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CMD-V4 Dispenser

CMD-V4 Dispenser

Chapter Contents

Overview 3
Technical Description 5
Module Removal & Replacement 26
Set-Up / Adjustments 39
Diagnostics 55
Preventative Maintenance 64
Common Faults 66

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CMD-V4 Dispenser

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CMD-V4 Dispenser

CMD-V4 Dispenser

This section contains a brief technical reference for the CMD-V4 dispenser
unit used in the ProCash 2054xe USB ATM.

Overview

The CMD-V4 (Cash Media Dispenser Version 4) is used throughout the

ProCash and CINEO range and provides the following functions:-

· Maximum of 4 currency cassettes in ProCash 2054xe USB ATM.

· High speed note transport - 6 notes per second.

· Mechanical multiple notes detection.

· Maximum present bundle of 60 notes.

· Single and bundle reject on detection of bad notes

· Retract function for any notes not taken.

· Note clamp transport – Reduces risk of note jams.

· Option of either V.24 or USB connectivity.

· Single stacker adaptable to all ATM configurations

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CMD-V4 Dispenser

The following diagram provides an overview of the CMD-V4 dispenser

connectivity:-

CMD-V4 Connectivity Overview

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CMD-V4 Dispenser

Technical Description

Note Handling

Note Dimension Limits

The CMD-V4 can handle notes within the following dimensional limits:-

Minimum Maximum
Length 85mm 182mm
Width 54mm 92mm
Thickness 0.08mm 0.12mm

Maximum Note Stack

The CMD-V4 can handle a maximum 60 note stack.

Note Transport Speed

The CMD-V4 can pick and transport notes at a rate of between 6 and 8
notes per second.

Defective notes

Defective notes are notes that are evaluated by the measuring station and
found to be outside the expected parameters or skewed at an angle greater
than 22o.

Where the single reject option is installed, defective notes may be stored in
the single reject compartment while the note stack is completed and
presented. Any notes stored in the single reject compartment are then
transported to the reject bin.

A maximum of two defective notes may be stored in the single reject area,
a third defective note would trigger a bundle reject.

Where the single reject option is not installed, any defective notes will
trigger a bundle reject (i.e. the defective note and any others that are
already stacked) are all transported to the reject bin.
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CMD-V4 Dispenser

Skewed notes

Notes that are detected by the measuring station as skewed at an angle

greater than 22o will not be processed as a single reject. These notes are
sent to the clamp and a bundle reject (i.e. the skewed note and any others
that are already stacked) is executed.

Multiple Picks

Multiple notes picks that are detected by the measuring station as an

overlap extending for more than 115mm will not be processed as a single
reject. These notes are sent to the clamp and a bundle reject (i.e. these
and any other notes that are already stacked) is executed.

Polymer Notes

The CMD-V4 Extractor was designed to handle paper notes but can be
adapted to work reliably with polymer notes. There are two points to
consider:-
· The counter rotating roller material

· The position of the gap eccentrics.

The extractor must have the correct Counter Rotating Roller Shaft, (part
number 01750287363) which can be identified by the blue material used for
the rollers.

It is possible to obtain an upgrade kit from Wincor-Nixdorf (Part number

01750288622) which will enable a field retrofit. This kit includes parts to
upgrade 2 x Dual Extractors

Thereafter it is important to order replacement extractors that have the

correct "Polymer Friendly" parts fitted to avoid reversing the upgrade. Refer
to the "Variants" chapter of this SAMM section for further information.

The gap eccentric must be set to the correct position for Polymer Notes.
Refer to the "Set-Up and Adjustments" chapter of this SAMM section for
further information.

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CMD-V4 Dispenser

Major Modules

The CMD-V4 dispenser consists on a number of sub-assemblies as

described in the following diagram.

These sub-assemblies are described in greater detail in the following

paragraphs

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CMD-V4 Dispenser

CMD-V4 Dispenser Controller PCB

The CMD-V4 Controller is a self contained combined dispenser controller

and comms (USB / V.24) interface with the following functional areas:-

· Comms interface to ATM PC – USB or V.24 (USB is used for all

XE USB ATMs).

· Provides power and control for all dispenser modules.

· Provides power and control for up to six extractors.

· Provides power and control for the cash out shutter

· Stacker photo sensor monitoring and control.

· Stacker track sensor (clamp movement) monitoring.

· Stacker motors and solenoids control.

· Cash Cassette monitoring and control.

· Measuring station (doubles detect) control.

· Memory areas for download firmware, note data & error stack.

· Battery back-up for memory areas.

· Jumper area for dispenser config options and NVRAM clear.

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CMD-V4 Dispenser

CMD-V4 PCB Connectors

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CMD-V4 Dispenser

Motor Control:

The CMD-V4 Controller supplies power and control for all the drive and
stepping motors in the Stacker and Extractor units.

Resident Diagnostics & Statistics:

Errors are output on a two character display situated on the rear edge of
the PCB.

There is a selectable diagnostic function provided via a push button,

located just below the two character display.

An error stack of date, time, firmware version and the last 10 error or status
messages is stored onboard.

Refer to the Diagnostics chapter of this section for more information.

Photo sensor / Hall Sensor Control:

The CMD-V4 controller initialises and controls all dispenser transport photo
sensors and monitors the stacker track Hall sensors.

The photo sensor diodes are pulsed to minimise interference from ambient
light and the values determined on initialisation are stored in NVRAM.

The controller can apply up to four levels of amplification to the photo

sensors to compensate for dirt build-up.

Initialisation of photo sensors takes place:-

· On initial power up (NVRAM is clear).

· After clearing NVRAM using the battery jumper.

· On running test DXM in KDiags.

It is essential that all photo sensors (including those in the exit shutter) are
clear during initialisation or an error 22 may be generated.

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CMD-V4 Dispenser

Note Measurement:

Note Reference values for each note type used may be entered into the
controller board NVRAM area by running the “Calc Reference” functions in
KDiags or SOP – 8 to 12 notes are measured and the average value is
stored.

During dispense operations, a cross section (length & thickness) of each

picked note is measured mechanically in the upper extractor and compared
to the stored reference value for that denomination held in the NVRAM area
on the Controller board.

Detection is sufficiently accurate to confirm a good double note pick and

accept that double for dispensing to the customer.

Where notes deviate from the stored value by more than the permitted
tolerance they are rejected as bad and temporarily “parked” in the single
reject compartment while the rest of the note stack is picked.

A maximum of two single rejects are permitted per transaction.

Where skewed notes (greater than 22 degrees of skew) or multiple picks

longer than 115mm are detected, the deviant notes are stacked in the
clamp and a bundle reject is performed.

Cash Cassette Control:

The data in the cassette EPROMs are checked against known good values,
(Denomination, Currency type etc) in the ATM application.

On insertion, the cassette note pressure sensor (on the extractor) is

interrogated by the CMD-V4 controller and the cassette note pusher is
moved forward as required to achieve the correct pressure.

Shutter Control:

The facia mounted shutter is controlled, monitored and powered from the
CMD-V4 controller.

The shutter contains two sensors (PS27 & PS28) that are monitored as
track / note path sensors.
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CMD-V4 Dispenser

Option Jumpers:

A 10 position option jumper field on the CMD-V4 controller board allows

configuration for various dispenser options and allows clearing NVRAM
when required.

Refer to the Set-Up / Adjustments section for details of jumper settings

CMD-V4 Stacker

The design of the CMD-V4 stacker incorporates three key elements:-

1. Note Clamp transport

2. Interchangeable final transport extensions.

3. Single Reject tray

Note Clamp Transport

The key design concept of the CMD-V4 is the Note Clamp Transport which
comprises the following elements:-

· Note Clamp with motorised belt drive.

· Routing disk (one each side) – Control the Clamp.

· Geared tracks in the stacker – Guide the Clamp.

· Track & Routing Disk sensors – Monitor the Clamp.

Notes are stacked in the open clamp and when the bundle is completed the
Routing Disk closes the clamp and moves it to align with the appropriate
part of the geared track.

A motor on the clamp then drives the clamp (and the cash contained within)
along the appropriate geared track to it’s destination – either presentation
to the customer or to the reject bin.

The clamp position and speed is critical and is continually monitored and
controlled by the CMD-V4 controller.
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CMD-V4 Dispenser

Once at it’s destination, (either output to the customer or reject bin), the
clamp’s belt motors drive the notes out of the clamp.

In the event of an unsuccessful presentation, the cash is driven back into

the clamp and moved to the Retract / Reject bin.

As the greater portion of the note path is not belt driven, the chance of note
jam, (even with poor quality notes) is substantially reduced.

Single Reject Area

Single bad notes (but not skewed or multiple picks) are diverted before
entering the note clamp and stored in the single reject tray.

Single reject is not available in countries using the Euro.

A maximum of two single rejects are allowed per transaction.

On completion of the transaction, the notes are driven into the note clamp
and transported to the reject bin.

Where a note, or part of a note remains in the single reject area for
whatever reason it will need to be cleared manually.

To do this:-

1. Rack the dispenser out fully.

2. Move the green release levers outwards.

3. Pull the Single Reject compartment forwards.

4. Remove any notes or debris

5. Close the single reject compartment

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CMD-V4 Dispenser

Stacker EEPROM

The stacker EEPROM is attached to the Left Hand Stacker Side frame and
connects to the CMD-V4 controller at connector X15.

The EEPROM contains stacker hardware build information written at the

factory.

Final Transport

The same stacker unit may be adapted for use in any ATM configurations
by use of different final transport modules.

There are many optional final transport variants available for ProCash &
Cineo ATMs, depending on Front / Rear load configuration, transport length
etc.

If replacing a final transport, take care to correctly identify the part you
required by referencing the part number label, example (from a C2060)
shown in the following picture:-

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CMD-V4 Dispenser

Distributor PCB

The distributor PCB is mounted on the Left Hand side of the Quad Chassis
and is an interface to the CMD-V4 controller for the following:-

· Cassettes (Up to 6 depending on ATM Type)

· Extractors

Quad and single distributors are available

Quad Chassis

The Quad Chassis is a metal framework with plastic track to accept up to

four cash cassettes.

The plastic track guides the cassette into the chassis and operates the
cassette shutter mechanism.

Once inserted, the cassette EEPROM makes electrical contact with a

contact block (part of the Distributor PCB) and the cassette is latched into
position.

The Quad Chassis provides a mounting and a gear train transmission for
the extractor units

Dual Extractor Modules

The Dual Extractor, (a.k.a. separator or cash out module) attaches to the
front of the Quad chassis and incorporates the following (one each per pick
position):-

· Friction wheel pick mechanism – Drives the notes from the cash
cassette into the vertical transport.

· Magnetic clutch – Activates when notes are required from that pick
position and transmits drive to the pick wheels.

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· Retaining bar solenoid –

Ø Activates to keep the retaining bar gap closed, preventing notes

from entering the vertical transport until required.

Ø De-activates when a pick operation is initiated for that pick

position to open the retaining bar gap permitting notes to pass
from the cassette into the vertical transport.

· Cassette pressure sensors – Measure the pressure exerted by the

cassette note pusher. A stepper motor drives the cassette note
pusher forwards to maintain the correct pressure.

· Pick sensor – A reflective photo sensor which monitors the note path
at the entry point to the vertical transport. As the note passes
between the sensor and it’s associated prism, a successful pick is
registered.

· Cash out sensor – A reflective photo sensor that corresponds with a

prism in the cassette note pusher. The sensor can only see the prism
if there are physically no notes in front of the note pusher.

· Measuring station - The upper Dual Extractor contains a mechanical

measuring station to detect multiple, bad or skewed notes. There
must only be one measuring station and it must be located in the
upper extractor unit.

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CMD-V4 Dispenser

The following picture illustrates the main extractor components:-

CMD-V4 Dual Extractor (Upper)

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CMD-V4 Sensor, Motor, Solenoids etc. Locations

The following picture identifies the location of sensors, motors, solenoids

etc in the TTW - Rear Load CMD-V4 (Stacker with single reject and 4
cassettes example used here).

CMD-V4 (TTW - Rear Load) Sensors, Motors etc

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Sensor Identification & Function

The following table identifies the devices illustrated in the previous diagram.

Stacker

Device Type Description

DPS2 Photo sensor Stacker wheel position.
DPS4 Photo sensor Retract tray position (in reject bin).
DPS5 Photo sensor Routing disk home position (LH disk).
DPS6 Photo sensor Routing disk home position (RH disk).
DPS7 Photo sensor Single reject home position.
DPS8 Photo sensor Routing disk drive (LH disk).
DPS9 Photo sensor Routing disk drive (RH disk).
DPS14 Photo sensor Single reject switch home position.
DPS15 Photo sensor Single reject switch activated position.
HS1 Hall Sensor Clamp home position.
HS2 Hall Sensor Clamp staged to initial reject position.
HS3 Hall Sensor Clamp staged to reversal position (FL ATM).
HS4 Hall Sensor Clamp staged to cash present position.
PS1 Photo sensor Stacker entry.
PS2 Photo sensor Single reject tray empty query.
PS18 Photo sensor Tray monitor and reject bin entry monitor.
DCM1 DC Motor Main drive motor.
DCM2 DC Motor Clamp movement drive motor.
DCM3 DC Motor Clamp gripper belts drive motor.
MA2/1 Solenoid Single reject switch control solenoid.
MA2/2 Solenoid Single reject switch control solenoid.
MA6 Solenoid Retract tray movement solenoid.

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SW1 Micro switch Reject/Retract bin present.

SW2 Micro switch Rack safety switch.
SW3 Micro switch Rack latch switch.
SM1 Stepper Motor Single reject note ejection motor.
SM2 Stepper Motor Routing disk drive motor – Left hand disk
SM3 Stepper Motor Routing disk drive motor – Right hand disk
SM9 Stepper Motor Stacker wheel drive motor

Shutter

Device Type Description

DPS10 Photo sensor Shutter position.
DPS11 Photo sensor Shutter position.
PS27 Photo sensor Cash monitor (cash taken / not taken)
PS28 Photo sensor Rear edge of cash bundle
DCM7 DC Motor Shutter motor

Extractor

Device Type Description

PSEx Photo sensor Cassette empty sensor (x = position).
PSDx Photo sensor Pick sensor (x = position).
MACx Solenoid Retaining bar solenoid (x = position).
CLx Mag Clutch Pick drive magnetic clutch (x = position).
DDU Measuring St. Mechanical measuring station.

Cassette

Device Type Description

EEPx EEPROM Cassette ID EEPROM.
SMCx Stepper Motor Note pusher stepper motor (x = position).

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CMD-V4 Dispenser

Harness information

Standard A/B USB Cable

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CMD-V4 Dispenser

Variants

The CMD-V4 is a mature product and as such has evolved as changes

were made to meet regulatory standard, improve performance and reduce
costs.

Controller PCB

There are three versions of CMD-V4 controller board:-

01750055781 - CMD-V4 Controller, V.24 only (Original PCB)

01750074210 - CMD-V4 Controller, V.24 & USB (1st USB PCB)
01750105679 - CMD-V4 Controller II, V.24 & USB (RoHS PCB)

Only 01750074210 or 01750105679 may be used with the 2054xe USB.

Stacker

The following stackers are available without Single Reject:-

01750055782 - Stacker without Single Reject (Non RoHS)

01750109658 - Stacker without Single Reject (RoHS)
01750089829 - Stacker II without Single Reject (RoHS) Early version
01750109667 - Stacker II without Single Reject (RoHS) Later version

The following stackers are available with Single Reject:-

01750058042 - Stacker with Single Reject (Non RoHS)

01750109659 - Stacker with Single Reject (RoHS)
01750089828 - Stacker II with Single Reject (RoHS) Early version
01750109666 - Stacker II with Single Reject (RoHS) Later version

All versions may be used with the ProCash 2054xe USB.

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Final Transport

The following Final Transport Variants are available for the ProCash ATM:-

01750059283 - Horizontal FL 241mm (2350xe USB)

01750057875 - Horizontal FL 101mm (1500xe/USB Pre Dec 2009)
01750068776 - Horizontal FL 125mm (1500xe/USB Post Dec 2009)
01750059284 - Horizontal RL 124mm(1500xe/USB)
01750059116 - Horizontal RL 232mm (2050/2150/2054/2250 xe/USB)
01750076716 - Horizontal RL 287mm (2150/2054xe/USB with CEN VI)
01750045360 - Vertical FL (2000xe/USB FL)
01750098460 - Vertical FL Covered (2000/2100xe/USB FL)
01750045348 - Vertical RL (2000/2100xe/USB RL)
01750098461 - Vertical RL Covered (2000/2100xe/USB RL)

Upper Dual Extractor

The following Upper Dual Extractors are available for the ProCash ATM:-

01750051761 - Upper Double Extractor MDMSII (Non RoHS)

01750109641 - Upper Double Extractor MDMSII (RoHS)
01750288024 - Upper Double Extractor MDMSII (Polymer Capable)

Lower Dual Extractor

The following Lower Dual Extractors are available for the ProCash ATM:-

01750051760 - Lower Double Extractor (Non RoHS)

01750109615 - Lower Double Extractor (RoHS)
01750288025 - Lower Double Extractor (Polymer Capable)

Note: The polymer capable extractors have the correct Counter Rotating
Roller assy but will almost certainly be supplied with the Gap eccentric
adjustment set for Paper notes.
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For reliable performance with Polymer currency, check the Gap Adjustment
Eccentric and adjust as required for the position(s) using polymer notes.

Refer to the Set-Up and adjustments section for further information.

Upper Single Extractor

The following Upper Single Extractors are available for the ProCash ATM:-

01750051759 - Upper Single Extractor MDMSII (Non RoHS)

01750109614 - Upper Single Extractor MDMSII (RoHS)

Lower Single Extractor

The following Lower Single Extractors are available for the ProCash ATMs:-

01750051758 - Lower Single Extractor (Non RoHS)

01750109613 - Lower Single Extractor (RoHS)

Note: Single extractors would only be used where a 5 High dispenser stack
is specified.

Quad Chassis

The following Quad Chassis Units are available for the ProCash ATM:-

01750053055 - Quad Chassis (Non RoHS)

01750064370 - Quad Chassis (RoHS)
01750130600 - Quad Chassis (RoHS) Stronger Cassette Guide Rails

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Single Chassis

The following Single Chassis Units are available for the ProCash ATM:-

01750054048 - Single Chassis (Non RoHS)

01750066065 - Single Chassis (RoHS)
01750141838 - Single Chassis (RoHS) Stronger Cassette Guide Rails

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CMD-V4 Dispenser

Module Removal & Replacement

The ATM must be powered down before any dispenser modules are
removed or replaced.

No tools are required to separate the dispenser modules.

Racking Out the CMD-V4

The CMD-V4 dispenser is racked out by pulling back on the green release
lever.

To prevent possible damage to the CMD-V4 mechanism, the release lever

is locked once the routing disk moves from it’s home position.

In the event of a malfunction, follow the emergency unlock procedure to

ensure the CMD-V4 is not damaged:-

· Remove the reject bin

· Investigate the position of the note clamp and if possible return it to

the home position.

· Only when you are sure the note clamp will not be damaged, pull
back on the green handle and press the emergency release button
(shown in the picture below) to release the dispenser.

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CMD-V4 Dispenser

Clamp Removal & Replacement

Removal

· Power the ATM down if the clamp is to be removed completely.

· Close and latch the clamp by manually turning both Routing Disks top
to back (back being towards the reject bin) as far as possible – The
clamp will engage and will be driven to the closed position – see
picture below.

· Then, manually turn both Routing Disks in the opposite direction by

approximately 90o to align the centre tracks with the vertical exit cut-
out in the stacker side frame as shown in the picture below.

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· Carefully pull the clamp upwards, out of the stacker. Note that the
bearings and black plastic guide blocks may be a loose fit – take care
that they do not fall off and get lost.

· Once removed, the clamp can be opened by pushing the release

latches on each side outwards slightly.

· Hold the cable, or tape it to the stacker so that it cannot retract and
remove the cable retaining nylon pin (1 in the picture below), then pull
the cable connector latch out (2 in the picture below) to release the
cable.

· Note how the cable is routed as you remove it.

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Replacement

· Feed the cable through and reinsert it into the connector. Allow some
free play at this stage to ensure the cable is not strained at the
connector.

· Secure the cable by pushing the connector latch.

· With the clamp open, remove any slack in the cable and insert the
nylon retaining pin.

· Close the clamp and ensure both latches are engaged – The clamp
must remain closed as it is re-inserted.

· Ensure that the black plastic guides and bearings are present.

· Lay the clamp on top of the stacker as shown in the picture – note
that the black plastic guides (1 in the picture below) are positioned so
that they will enter the track square end first.

· Carefully enter the clamp into the routing disk tracks, ensuring the
gears mesh evenly each side.

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· As the clamp enters the track, hold the clamp still and check that it is
meshed correctly by ensuring the bearing on each side are flush with
the top of the side frame – i.e. the clamp gears have not meshed out
of step.

· If the clamp is not meshed correctly, remove it try again.

· The clamp will probably now slide in under it’s own weight, but gently
press the clamp against the home position leaf springs so that the
latches are activated and the clamp opens.

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Stacker Removal & Replacement

Removal

· Power the ATM down.

· Remove the reject bin and top cash cassette.

· Carefully remove connectors from the Controller board – the lower

connectors to the Distributor board (X30 & X31) can easily be
overlooked.

· Locate the stacker release lever (shown in the picture below) and
release the latch by lifting the lever slightly then pushing to the left.

· Push the stacker forwards slightly and then lift it clear.

Replacement

· Reverse the removal procedure.

· Take care to ensure that all connectors are correctly attached

· If fitting a replacement stacker, ensure that the bordering screws are

transferred. Do not substitute alternative screws that may be of
incorrect type or length.

· Refer to Set-Up and adjustments for further information on bordering

screws and other essential procedures following module replacement.

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Output Transport Removal & Replacement

Removal

· Power the ATM down.

· Where access allows, the output transport may be removed without

removing the stacker.

· Remove the transport connector (connector X3), from the CMD

Controller board.

· Locate the 4 screws (2 each side). Note that the crossbar screws (1
in the picture below) are T20 Torx screws and the side frame screws
(2 in the picture below) are T10 Torx screws. Remove all four
screws.

· Spread the transport side frames slightly to clear the stacker side
frames and lift clear.

Replacement

· To replace the transport, reverse the removal procedure.

· Take care to connect the transport connector at CMD controller X3.

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CMD Controller Board Removal & Replacement

Removal

· Remove the stacker as per the previous procedure.

· Double check that all connectors have been removed.

· Ease the CMD Controller board off it’s plastic stud mountings by
gentle pressure from the rear.

· Please note that gentle finger pressure only is required to remove the
PCB from it’s plastic mounting studs.

· Note: The CMD Controller has an on-board battery! Ensure there is

no risk of shorting the tracks on the rear of the board and that nothing
gets placed on top of it.

Replacement

· To replace the CMD Controller, reverse the removal procedure.

· Take care when reconnecting the plugs as it is easy to back wires out
of the plug housings.

· If fitting a replacement controller PCB, ensure that the jumper settings

are set as per the original PCB.

· Double check that all connectors have been reconnected before

powering up the ATM.

· Refer to Set-Up and adjustments for further information on jumper

settings and other essential procedures following controller PCB
replacement.

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Extractor Removal & Replacement

Removal

· Power the ATM down.

· Where access allows, the extractors may be removed in situ.

· Remove the cash cassettes.

· With the dispenser racked out fully, locate the screw(s) that retain the
safety cover. Later versions have a single T10 Torx screw (as shown
in the picture below), earlier versions have 4 screws.

· Use gentle finger pressure to pull the cover off it’s four mounting
studs and remove the cover carefully – it needs careful manipulation
to get clear of the gears and bottom framework.

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· Disconnect the extractor harness from the distributor board.

· Note that if removing the upper extractor, there is an additional

connector from the measuring station to the CMD Controller
connector X1 that must be removed.

· With all harness disconnected, locate the red release levers (two per
extractor) and release the extractor by turning the release levers 90 o
anti-clockwise. The lower extractor release levers are shown as an
example in the picture below.

· The extractor can then be moved to the front and lifted clear, taking
care to feed the harness through the gear train.

Replacement

· To replace the Extractor, reverse the removal procedure.

· Take care when reconnecting the measuring station plug at CMD

controller X1 as it is easy to get this plug in one pin out.

· Refer to Set-Up and adjustments for further information on essential

procedures following Extractor replacement.

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Distributor Removal & Replacement

Removal

· Power the ATM down

· Remove the cash cassettes.

· Remove the distributor board cables (1 & 2 in the picture below) from
connectors X30 & X31 at the controller PCB.

· Disconnect the extractors harness connectors (3 & 4 in the picture

below) from the distributor board.

· Release each of the cassette contact block cover catches and open
the plastic covers.

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· Carefully release each of the cassette contact blocks by pushing the

latches (top & bottom) to the right.

· The distributor board can then be eased of it’s locating posts – finger
pressure only is required.

Replacement

· To replace the distributor, reverse the removal procedure.

· Double check all connectors are replaced correctly before powering

up the ATM.

Quad Chassis Removal & Replacement

Removal

· Power the ATM down.

· Remove all cash cassettes.

· Remove the stacker assy.

· Remove the extractors.

· Remove the 2 x T20 Torx securing screws, one each from the left
hand (1 in the picture) and right hand (2 in the picture) side rails
brackets.

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· The quad chassis can then be lifted slightly at the rear to clear the
locating studs and lifted clear.

Replacement

· Inspect the quad chassis carefully before reinstallation. Early versions

were weak in some areas of the cassette guide / shutter actuator rails
and prone to breaking through the plastic. Late version chassis are
stronger with reinforcement at the areas most stressed and can be
identified by the colour – the plastic rails are white in the later
improved version and were black in the original version.

· To replace the Quad Chassis, reverse the removal procedure.

· If installing a replacement quad chassis, the mounting brackets must

be transferred.

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Set-Up / Adjustments

Summary details of critical initialisation and set-up procedures required

when replacing or performing preventative maintenance on CMD-V4
Modules are as follows:-

Stacker – · Initialize photo sensors

· Reset
· Carry out functional test

Controller PCB – · Remove Cassettes

· Set Jumpers
· Clear NVRAM
· Download firmware
· Initialize photo sensors
· Reset
· Initialize pressure sensors
· Install cassettes
· Confirm Cassettes
· Calculate Reference Values
· Carry out functional test

Upper Extractor – · Remove Cassettes

· Initialize photo sensors
· Reset
· Initialize pressure sensors
· Install cassettes
· Confirm Cassettes
· Calculate Reference Values
· Carry out functional test

Lower Extractor – · Remove Cassettes

· Initialize photo sensors
· Reset
· Initialize pressure sensors
· Install cassettes
· Confirm Cassettes
· Carry out functional test

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Shutter – · Initialize photo sensors

· Reset

Note that where KDiag or a similar diagnostic is not available, the

initialization task can only be performed by clearing the dispenser control
PCB NVRAM

Controller Board Jumpers

CMD Controller header X40 consists of 10 x option jumper fields

Jumpers are checked by firmware and configuration changes are made

according to the jumper in / out state.

Standard setting for normal operation for most ATMs is that all jumpers are
out except jumpers 8 & 9.

Jumper options are as follows:-

Jpr Term Out In

1 Door Ignore door Do not ignore door
2 SCOP De-Activate SCOP Activate SCOP

Set to 19.2K baud, 8, 2, Odd. To reset

3 Jump A
insert the jumper and then remove again

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2 x Dual extractors 1 x Dual extractors in

4 Jump B
in Quad housing Quad housing
5 Jump C Reserved
6 Jump D Standard operation NCR Emulation
7 Clear NVRAM Standard operation Clear NVRAM

Special Electronics CMD-V4 battery

8 NEN
Controls power. controls power.

9 Battery Battery disabled Battery enabled

10 Jump PLD Input for Programmable Logic Device

Bordering Screws

Bordering screws prevent overrun of the clamp in the event of any kind of
control malfunction.

The bordering screw (or screws) should be transferred into the same
locations when a stacker is replaced.

Only the correct type and length of screw must be used. The screw has a
T10 Torx head, is 2.25mm in diameter and is 8.00 mm long (under the
head) with a coarse self tapping thread.

All possible bordering screw locations are described in the following table

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ATM Type Screw In Position 1 Screw In Position 2

1500xe RL Yes No
1500xe FL No Yes
2000xe FL or RL Yes Yes
2050xe Yes No
2054xe Yes No
2100xe FL or RL Yes Yes
2150xe / Yes No
2250xe Yes No
2350xe No Yes
8000 Yes Yes
8050 Yes No
8100 Yes Yes
8150 Yes No
C2040 Yes Yes
C2060 Yes Yes
C2070 Yes Yes
C2080 Yes Yes
C2550 Yes No
C2560 Yes No
C2590 No Yes

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Transport Identifier (Connector X3)

· The CMD Controller identifies the type of transport installed by

checking the terms that are shorted to ground by loops on the X3
connector for any of four options:-

Transport type 1

· Rear load ATM

· Transport in safe
e.g.
Ø 1500 RL
Ø 2050
Ø 2054
Ø 2150
Ø 2250

Transport type 2

· Frontload ATM
· Transport in safe
e.g.
Ø 1500 FL
Ø 2350

Transport type 3

· Rear load ATM

· Transport on top
e.g.
Ø 2000 RL
Ø 2100 RL
Ø 8000 RL
Ø 8100 RL

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Transport type 4

· Frontload ATM
· Transport on top
e.g.
Ø 2000 FL
Ø 2100 FL
Ø 8000 FL
Ø 8100 FL

Note that for ProCash 8xxx & Cineo ATMs pins 11 & 12 are also shorted by
a loop. This does not identify the transport, but is used to identify the ATM
as a Cineo so that the Controller PCB can configure itself correctly.

Photo Sensor Initialisation

Photo sensors are initialised:-

· During a Clear NVRAM operation

· By running test DXM in KDiags

Ensure that all photo sensors are clear (including the two in the shutter)
and all cash cassettes are removed before initialising photo sensors.

Pressure Sensor Initialisation

· CMD-V4 Pressure Sensors are initialised automatically (i.e. no

diagnostic function is required) when cassettes are removed and
inserted following a NVRAM Clear.

· Ensure that the pressure sensors are clean before initialisation.

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Recalculating Note Reference Values.

Note Reference Values may be calculated by:-

· Using the SOP option (if present).

· By running “Init Cassettes” in KDiags

This test measures the cross section of the notes and stores that value so
for maximum reliability real cash (i.e. not test cash) should be used.

Note that (using UK currency as an example), test cash may be up to 30%

thicker than the real notes.

Where test cash is not used, there may be excess reject notes while the
dispenser adapts to the change in note size.

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Clear NVRAM (CMOS)

The CMD-V4 controller board stores in a battery supported NVRAM

(CMOS) memory area & Flash PROM, the following:-

· Boot loader & Downloadable Firmware.

· Note reference values.

· Current operation parameters.

· Error stack.

· Sensors values (pressure & photo sensors)

There are times when it is appropriate or even essential that this area of
memory is cleared and refreshed but beware.....

For all Applications that do not support referencing of cash cassettes

via the SOP menu, you must have a access to some means of
restoring the double note detection parameters once the NVRAM has
been cleared. If you are not able to do this, do not clear the CMD-V4
Controller board’s NVRAM

In addition, error stack information is lost which could make it more difficult
to troubleshoot complex faults.

When to clear NVRAM

The CMD-V4 Controller NVRAM should be cleared:-

· When the CMD-V4 controller is replaced.

· When the stacker, extractors or shutter has been replaced and there
is no access to diagnostics to reinitialise sensors.

· When error 01 cannot be cleared any other way.

How to Clear NVRAM

To clear NVRAM, follow this procedure:-

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1. Power the ATM down.

2. Remove all cassettes or back them out slightly.

3. Make sure that there are no notes or note debris in the transport -
all sensors must be working, clear and clean.

4. Check that the CMD Controller Jumpers are set correctly.

5. Make sure all the connectors are connected correctly on The

CMD-V4 Controller.

6. Move the jumper from position 9 to position 7 (see picture) on the

CMD Controller and leave there for three minutes minimum.

7. Power on the ATM and wait until > io < appears on the CMD
Controller status LED display.

8. Move the jumper from position 7 back to position 9.

9. The CMD controller will reboot and stop with > 11 < displayed as
there is now no firmware present on the controller board.

10. A flashing dot on the display indicates that firmware is being

downloaded – this will take approximately 6 minutes.

11. On completion of the firmware download the beeper on the CMD

controller will sound several times.

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12. Once the firmware has downloaded, push the cassettes back in
one at a time – Each one should register with a single beep.

13. The LED display will still show > 14 < as cassettes cannot be
confirmed because note reference values have been cleared from
the CMD controller.

14. You must now register the cassettes and calculate reference
values for each note type used in the ATM using the SOP menus
options or in KDIAGS.

PC BIOS (COM) Setup

Where the CMD-V4 is connected directly to the ATM PC Com Port, the port
must be set up correctly in BIOS.

Typical PC COM port settings for an ATM with this configuration would be
as follows:-

Advanced > I/O device Config

· COM1 3f8 IRQ4

· COM2 2f8 IRQ3

IRQ routing

· COM3 I10
· COM4 I11

PCI resource exclusions

· IRQ9 is available
· IRQ10 reserved
· IRQ11 reserved

These setting could vary according to ATM specification so always check

with any available customer or device specific documentation.

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Routing Disk Timing

Checking / Re-timing the routing disks is not a general maintenance task

but the process is covered here should you need it.

Where the routing disk is out of time, the Stacker operation will be noisy
with a grinding noise emanating from the routing disk stepper motors.

The routing disk may be out of time due to something causing a bind or jam
and if the symptoms are repeated the stacker should be replaced.

To Check the Routing Disk Timing:-

· Remove the clamp following the procedure described in the "Removal

& Replacement" section.

· With the clamp resting on top of the Stacker, rotate the routing disk
so that rear track in the stacker and lower track of the routing gear
are aligned as shown in the following picture.

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· Locate the 3rd hole down in the Stacker Side-frame, below and just in
front of the routing disk.

· Slip a 5mm Allen key into the hole, as shown in the picture.

· If the timing is correct, the Allen key should move into the hole
without any noticeable resistance.

· If the timing is out, the Allen key will be obstructed by the plastic
toothed timing / drive wheel that is behind the routing disk.

· Repeat the check for the other timing disk.

· If the timing is correct for both Routing Disks, follow the instructions in
the "Removal & Replacement" section to re-install the clamp.

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· Where the timing is out, correct the timing using the following
procedure.

To Reset Routing Disk Timing (Right Side):-

· Rotate the routing disk while trying to insert the 5mm Allen key into
the third hole from the top.

· Once you are able to insert the Allen key, leave it in place so that it
locks the toothed timing / drive wheel that is behind the Routing disk.

· Remove the screw that retains the cam / cap in place, as shown in
the picture.

· Remove the routing disk cap - note that the cam / cap is keyed and
can only be replaced in one position.

· Remove the lock actuator arm - The shaft of the routing disk is now
visible.

· Check that the Allen key is still in place and push on the routing disk
so that it disengages from the toothed timing / drive wheel.

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· With the Allen key in place, move the routing disk to the correct timing
position; The rear track in the stacker and lower track of the routing
gear aligned as shown in the following picture.

· Replace the lock actuator arm, cam / cap and screw.

· Check again that the timing is correct once reassembly is complete.

To Reset Routing Disk Timing (Left Side):-

· Remove the Controller PCB following the procedure described in the

"Removal & Replacement" section.

· The timing procedure is the same for the Left hand side except that
there is no cam cap or lock actuator arm to remove.

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Gap Eccentric Adjustment

The Extractor Module Gap Eccentric may be adjusted to:-

· Improve note handling.

· Set up a Polymer Capable Extractor for Paper or Polymer Notes.

Each pick position has an eccentric adjuster at each end of the Counter
Rotating Roller shaft that can be set to increase or decrease the roller gap.

Where notes are thicker, you may need to increase the roller gap to avoid
notes jamming on entry.

Where notes are thinner you may need to decrease the roller gap to ensure
that there is sufficient friction to drive the note reliably.

The adjustment is made by moving the Eccentric so that the Tab locates in
one of three positions - A, B or C as shown in the following picture.

The orientation is that location A is facing the Cash cassette on each side
of the extractor.

Recommended Settings.

· Standard (i.e. Non Polymer Capable) extractors - Use Position A

· Polymer Capable extractors - Use Position A for Polymer Notes &

Position B for paper notes.
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Adjusting the eccentric.

To adjust the eccentrics:-

· Remove the clip.

· Pull the eccentric out a little way.

· Rotate the eccentric so that the tab aligns with the required location.

· Push the eccentric back in place.

· Replace the clip.

· Repeat the process to set the extractor to the same location on the
other side of the extractor. Both sides must be set exactly the same.

Note where a Polymer Capable Extractor is installed: If you have a mixture

of Polymer and Paper notes in circulation (e.g. the UK currently have
polymer £5 & £10 notes, all others are paper), the customer will need to
understand that there will now be dedicated polymer / paper notes pick
positions.

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Diagnostics

CMD-V4 Resident Diagnostics.

· The CMD Controller is an intelligent device that runs it’s own self test
on power up, displaying the result on a two character LED display
and also has some basic test functions that can be selected via a
button on the CMD controller – See picture below:-

· Refer to the diagnostic code table for a decode of the status and error
messages displayed.

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CMD-V4 Selectable Level 0 Tests

· There are selectable tests available from the board that can be
initiated by pressing the test button on the CMD-V4 and observing the
results on the two character LED display.

· To run the tests:-

1. Ensure the interlock switch is closed or the CMD is racked in.

2. Press and hold the test button.

3. Test IDs will display on the two character display:-

Test ID Description
0
No test selected – Normal mode.
0
0
Reset CMD-V4.
1
0 Sequential mechanical components test followed by a
2 reset.
0 Test dispense (one note from each cassette is picked
3 and moved to the reject bin) followed by a reset.
0 Display firmware version on LED display – Displays in
4 two parts.
0
Reset statistics and set real time clock.
5
0 Deactivates CMD-V4 / PC Encryption - Safe door must
6 be open. (Not present for early firmware versions)

4. Release the button when the number of the test you wish to run
is displayed.

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CMD-V4 Controller Diagnostic Display Codes

· Where an error is encountered during level 0 diagnostics, start up or

normal operation, an error code is displayed on the CMD controller.

· The decode for the status messages is as per the following table

CMD-V4 Controller Diagnostic Display Codes

Code Error / Status

Blank No power to CMD-V4 Controller.
P
Power up
u
.8
Defective CMD-V4 Controller.
.8
0
to CMD-V4 internal tests running after power on.
9
b
Battery exhausted.
E
1
Defective CMD-V4 Controller.
0
-
Firmware initialising after power on or reset.
-
P X Alternates PS/XX. Photo sensor initialisation error after power on
S X – XX defines which photo sensor.
b
Flash updating
u
c
Checking controller contents
u
I
Controller check completed
o
0
Power up completed – CMD-V4 has no errors.
0
Software halted (Non maskable interrupt). May be dirty sensors
(including shutter), foreign objects in transport or defective CMD-
0
V4 controller. May also be caused by defective measuring
1
station. May be defective CMD controller. Check and clean CMD-
V4 and reinitialize photo sensors.

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0 -
Incorrect area of NVRAM written
1 2
0
Chip card controller communications failed
5
0
Chip card controller communications failed or incorrect Chip card.
6
0
Stacker EPROM missing or defective
8
Rack locking switch SW3 is open – CMD-V4 may not be racked
0
in. Actuator may not be closing SW3 or SW3 may need
9
adjustment.
1 Controller defective or Battery jumper position 9 (2nd from bottom)
0 is out.
1 b
Booter defective during flash operation.
0 t
1 E
Stacker EPROM is missing.
0 E
CMD-V4 controller requires download of software. This should
1
take place automatically if the application is running in the PC
1
and the CMD-V4 USB / V.24 is connected.
.1
Alternative boot loader operating
1
.1 1 Firmware download in progress (dot blinks). May take up to 8
1 1 minutes or more to complete.
1 1
SCOP Jumper changed – now must be rebooted
1 3
1 Rack interlock switch (SW2) is open. May be CMD-V4 not racked
2 in or switch wiring damaged. ASD may connect into this circuit.
1
Device is blocked – Retract cash is present in Stacker.
3
1 Minimum config missing – CMD-V4 must have at least 1 x Cash
4 cassette and 1 x Reject bin present and confirmed.
1 Cassette EPROM is invalid, missing or damaged or Cassette
5 connector block is damaged.
1 Output transport coding is invalid – Check Jumpers on connector
6 X3 and that the X3 connector is connected correctly
Clamp belt drive defective (Motor M3) or drive is jammed. Check
1
also controller connection X13 is plugged in correctly. Check
7
condition of home position leaf springs.

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Note jam in vertical transport (PSDx) or at stacker wheel entry

(PS1). Possible extractor belts may be twisted, Dispenser
1
sensors blocked or dislodged or corresponding prism may be
8
dirty. Possible extractor note guide damaged. Possible poor
quality notes.
1
Clamp defective or blocked. Possible damage to clamp gears.
9
2 Single reject tray is not clear of notes (MA2/1, MA2/2, SM1) or
0 motor defective.
Measuring station is defective or flex cable incorrectly connected.
2
Possible damage to flex cable. Possible debris or foreign objects
1
interfering with measuring station.
2 Photo sensor amplifier initialisation failed – Possible note path
2 blocked by foreign objects etc.
Routing disk motor (SM2 / SM3) defective or clamp is jammed in
2
stacker. May be caused by note jam in stacker, single reject or
3
reject cassette entry area.
2 Reject / Retract compartment drive defective or jammed (MA6).
4 May be caused by note jam in reject cassette entry area.
2 Main motor (DCM1) over current – Possible note jam (gulp feed)
5 in extractor.
2 Stack Wheel drive failed or jammed (SM9). May be caused by
6 debris or note jam in stacker wheel area or single reject entry.
2 Shutter failed to close within 1 sec of command issued. Possible
8 physical damage, motor or sensor fault.
2 Cash exit sensor (PS27) blocked while shutter shows closed
9 (Note PS27 sensor is in the shutter)
3 To many bundle reject notes (X defines position of cassette).
X Skewed / poor quality notes. Maybe bad cassette pressure.
4 Cassette not up to pressure / Pick fail. (X defines position of
X cassette. May be damaged extractor cash guides.
To many reject notes (X defines position of cassette). Possible
5
fault with extractor or poor quality notes. May be damaged note
X
guide. May be caused by foreign objects in vertical transport.
Cassette EPROM contents cannot be read or written to. Possible
6
defective cassette or cassette contact block. Check distributor
X
cables are connected to controller (X30 & X31) correctly.
7 Measuring station is defective or disconnected from controller
0 (X1). Possible foreign objects interfering with measuring station.

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Dispensing photo sensor (PSDx) or pressure sensor defective (X

7
defines position of cassette). Dispenser sensor may be blocked
X
or dislodged or corresponding prism may be dirty.
8 Cassette empty sensor (PSEx) is dirty. (X defines position of
X cassette) or corresponding prism in note pusher may be dirty.
8 8
Undefined interrupt occurred during boot up
8 8
9
Stacker sensor (PS1) monitoring stacker wheel entry is dirty.
0
9
Clamp tray sensor (PS18) is dirty.
1
9 Single reject sensor (PS2) is dirty or sensor carrier has been
3 dislodged.
9
Cash exit sensor (PS27) in the shutter is dirty.
5
9
Cash bundle rear edge sensor (PS28) in the shutter is dirty.
A
A 7 Check for damaged Distributor Board to CMD-V4 Controller
1 1 ribbon cables.
Cassette empty sensor (PSEx) is dirty following CMD Controller
E
L NVRAM clear. (X defines position of cassette) or corresponding
X
prism in note pusher may be dirty.
Dispensing photo sensor (PSDx) or pressure sensor defective (X
A defines position of cassette) following CMD Controller NVRAM
L
X clear. Dispenser sensor may be blocked or dislodged or
corresponding prism may be dirty.
X Light barrier photo sensor (xx) dirty or blocked following CMD
L
X Controller NVRAM clear.

eMVS CMD-V4 DIAGS

NCR is developing a diagnostic tool and software to enable thorough

testing of the CMD-V4

This diagnostic solution has been piloted and is currently undergoing final
testing prior to general release.

Further details will be included here one the diagnostic solution is released.

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CMD-V4 KDIAGS / DSP

· Extensive diagnostics are available via DSP / KDiags to perform initial

set-up, check status and run hardware tests on the dispenser.

· The safe door must be closed to run the dispenser.

· The safe door must be open to perform cassette configuration.

T/SOP

· Extensive diagnostics are available via T/SOP where that is available.

· For general information regarding starting and navigating T/SOP,

refer to the T/SOP chapter in the Diagnostics & Utilities section of this
SAMM.

· T/SOP is relatively intuitive, but as a general overview of the structure

relating to the dispenser:-

Start -> Devices -> Cash Dispenser.....

01 Device Functions Sub menus for Operator / FLM type

functions. Checking device state, reset,
checking comms, checking security
status etc.

02 Detailed Information Sub menus for, checking sensors status

etc. Information displayed as a table or
as a graphical representation.

03 Device Configuration Sub menus for checking or changing

device configuration parameters

04 Test Functions Sub menus for running tests, checking

note path sensors etc.

05 Save Files Sub menus for saving configuration

files.

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06 Logbook Sub menus for reading back firmware

version updates.

07 Manual Technical information, LED error status

indications etc.

CSC-W32 Error Codes

CMD-V4 Dispenser – (CSC WCNG):

Error Code Description

20001420 USB cable disconnected or damaged (USB version only).
20001800 Software command error.
20001801 CMD-V4 controller software is defective or missing.
20001808 Stacker EEPROM error
20001809 Locking switch is open.
20001810 CMD-V4 controller is defective.
20001811 No firmware present.
20001812 Rack Interlock switch is open (may also be ASD fault)
20001813 Transport locked – Retract cash present.
20001814 No cassettes confirmed.
20001817 Clamp belt drive defective.
20001818 Note jam in vertical transport.
20001819 Clamp transport defective or jammed.
20001820 Single reject error.
20001821 Measuring station defective or blocked.
20001822 Photo sensor amplifier error.
20001823 Routing disk defective or jammed.
20001824 Retract/Reject tray drive defective or jammed.
20001825 Dispenser main motor over current – jam in transport.
20001826 Stacker wheel drive defective or jammed.
20001828 Shutter error.
20001828 Cash out sensor manipulation.
20001831 To many reject notes – last character indicates position.
20001832
20001833
20001834
20001835
20001836
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20001841 Pick fail – last character indicates position.

20001842
20001843
20001844
20001845
20001846
20001851 Too many notes too long or too thick – multiple notes
20001852 picked – last character indicates position.
20001853
20001854
20001855
20001856
20001861 Cassette EEPROM error – Unable to read or write to
20001862 EEPROM or contents are corrupted.
20001863
20001864
20001865
20001866
20001871 Dispenser sensor dirty or pressure sensor defective – last
20001872 character defines position.
20001873
20001874
20001875
20001876
20001881 Cassette empty sensor is dirty – Final character defines
20001882 position.
20001883
20001884
20001885
20001886
20001890 Photo sensor PS1 dirty (Stacker wheel entry)
20001891 Photo sensor PS18 dirty
20001893 Photo sensor PS2 dirty (Single reject)
20001895 Photo sensor PS27 dirty (Shutter)
2000189A Photo sensor PS28 dirty (Shutter)
2000FE08 Communications failure / Cable disconnected.
2000FE09 Communications failure / Cable disconnected.
2000FEE0 Communications failure / Cable disconnected.
2000FE84 Communications failure / Cable disconnected.
2000FE85 Communications failure / Cable disconnected.
E0000001 USB I/O CRC error (possible cable fault)
E0001100 USB I/O Device not found
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Preventative Maintenance

Maintenance for the CMD-V4 involves removal of foreign object and careful
cleaning of transport and sensors.

Maintenance can not be carried out properly without splitting the modules.

Maintenance required will depend on environmental factors plus transaction

rate, but the following would be a general outline:-

Cassettes

· Remove cassettes

· Check the condition of the shutter release mechanism

· Check correct operation of the note pushers.

· Check guide rails (including the lid) are adjusted correctly.

· Check reject bin drive rollers for wear.

Stacker & Transport

· Check condition of belts.

· Clean track and photo sensors using air duster and a clean dry brush.

· Check free operation of single reject.

· Check condition of clamp gears and belts

Extractors

· Clean note path and sensors with air duster and a soft clean brush.

· Strip and clean note pressure sensors.

· Check condition of pick wheel tyres and replace as required.

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Shutter

· Clean sensors using air duster and a soft clean brush.

· Inspect the shutter blade for damage.

· Check mechanical operation of the shutter.

· On completion of maintenance:-

Ø Power up and check basic functions.

Ø Initialise photo sensors (or Clear CMOS).

Ø Install cassettes.

Ø Confirm Cassettes.

Ø Calculate Reference Values.

Ø Carry out functional test.

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Common Faults

Extractor Faults

Error 4x on Controller / Pick fails - Mag clutch sheared internally

· Error 4x (where x = pick
position) on CMD Controller.

· Notes not picked as clutch is

unable to transmit drive.

· Clutch has sheared internally.

· Replace clutch assy.

Error 4x on Controller / Pick fails – Extractor tyres worn

· Error 4x (where x = pick
position) on CMD Controller.

· Notes not picked as extractor

tyre is abraded and worn out.

· Replace extractor tyres.

Error 4x on Controller / Pick Fail – Note guide deformed.

· Error 4x (where x = pick
position) on CMD Controller.

· Notes do not enter transport

due to deformed note guide.

· Repair or replace note guide

assy.

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Error 7x on Controller / Cassette missing - Pressure sensor fault.

· Error 7x (where x = pick
position) on CMD Controller.

· Cassette does not register or

may intermittently go “missing”

· Pressure sensor dirty or

defective.

· Strip and clean sensor or

replace sensor assy.

Error 7x / 18 / 22 on Controller – Pick sensors dirty or blocked.

· Error 7x / 18 /22 (where x =
pick position) on CMD
Controller

· Photo sensor dirty or blocked or

dislodged.

· Check for correct location and

obstructions. Clean sensors
and corresponding prisms and
then reinitialise photo sensors.

Error 8x / 22 on Controller – Cassette empty sensors dirty.

· Error 8x (where x = pick
position) on CMD Controller

· Cassette empty Photo sensor

dirty.

· Clean photo sensor (and prism

in cash cassette) and then
reinitialise photo sensors.

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Error 18 on Controller – Vertical transport blocked.

· Error 18 on CMD Controller

· Note jam (or other blockage) in

vertical transport.

· Check for jammed notes etc in

vertical transport including
stacker entry area - Remove
stacker to check this area.

Error 18 on Controller – Extractor belts twisted.

· Error 18 on CMD Controller –
Notes may jam or skew

· Extractor belt may be twisted.

· May be caused by careless

handling during FLM attention
to note jams.

· Turn the extractor drive by hand

and gently realign belt ensuring
that the manufacturers part
number must face outwards.

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Error 18 on Controller – Extractor belt roller dislodged / missing.

· Error 18 on CMD Controller –
Notes may jam or skew

· Extractor belt drive roller is

dislodged or may be missing.

· May be caused by careless

handling during FLM attention
to note jams.

· Reseat the roller and turn the

extractor drive by hand and
gently realign belt.

Error 21 on Controller - Measuring Station Failed.

· Error 21 on CMD Controller.

· Foreign objects, dirt build-up or

defective sensors at measuring
station.

· Clean measuring station and

recalculate reference values.
Replace measuring station or
extractor if still 21.

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CMD-V4 Dispenser

Error 21 on Controller - Measuring Station flex cable problem.

· Error 21 on CMD Controller.

· Flex cable is damaged, or is

installed the wrong way around
or the locking tab has not been
pushed down.

· Rectify cable problem. Correct

orientation for cable is that the
blue tag faces towards the
CMD-V4 controller / Contacts
face into safe.

Stacker Faults

Error 09 on Controller – Locking switch open

· Error 09 on CMD Controller.

· Locking switch is open.

· Check rack latches in correctly

and actuator bolt is secure –
adjust as required.

· To test for intermittent fault,

shake CMD using handle on
bottom cassette.

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CMD-V4 Dispenser

Error 12 on Controller – Interlock switch open

· Error 12 on CMD Controller.

· Interlock switch is open.

· Check that the rack latches in

correctly and switch is secure.

· ASD may be wired into this

circuit even if the faceplate
itself has been removed.

Error 17 on Controller – Notes not driven from clamp

· Error 17 on CMD Controller.

· Notes are not driven by clamp

belts.

· Check connector X13 on CMD

controller.

· Check clamp for damage or

wear and possible note jam at
reject entry area.

Error 17 / 19 on Controller – Clamp home position spring fault

· Error 17/19 on CMD Controller.

· Clamp home position leaf

springs are damaged or worn.

· Check springs for damage

(nicks or grooves) or loss of
tension.

· Replace both springs together

if required

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CMD-V4 Dispenser

Error 18 on Controller – Note jam or blockage at stacker wheel

· Error 18 on CMD Controller.

· Note jam or foreign objects is

stacker wheel entry area.

· Remove stacker and check

transport from entry to clamp
for notes or debris and clear
any blockage.

Error 19 / 23 on Controller – Clamp jammed in track

· Error 19/23 on CMD Controller.
Clamp is binding or jammed in
the track.

· Check track for debris.

· Check clamp for damaged

gears, incorrectly located black
guide, or defective latches.

· Check Mylar cable (identified

by arrow) for cracks especially
at maximum extension.

Error 23 on Controller – Routing disk jammed

· Error 23 on CMD Controller
with possible grinding noise.

· Routing disk jammed or motor

is failing to drive.

· Check routing disk for damage.

Check clamp for damaged
gears, incorrectly located black
guide or defective latches.
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CMD-V4 Dispenser

Error 26 on Controller – Stacker wheel jammed

· Error 26 on CMD Controller -
stacker wheel failing to drive.

· Check for free rotation of

stacker wheel.

· Remove any debris or note

jams.

· Replace stepper motor if

required.

Error 26 on Controller – Stacker wheel jammed / Note jam

· Error 26 on CMD Controller –
notes jammed at single reject.

· Check single reject rollers and

clean as required.

· Check single reject mechanism

for correct operation.

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CMD-V4 Dispenser

Error 90 on Controller – Stacker input sensor (PS1) error.

· Error 90 (may also cause 01)
on CMD Controller.

· Remove sensors from tubes

and clean both sensors and
tubes.

· Also - Ensure the reflective

prism (located in single reject
roller area) is clean.

· PS1 Sensor cover is available

as a spare part to reduce the
effect of dirt build up.

Error 93 on Controller – Single reject tray sensor (PS2) error

· Error 93 on CMD Controller.

· Check the single reject tray

sensors. May be soiled, or may
have been dislodged.

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CMD-V4 Dispenser

Distributor Faults

Cassettes Not Recognised – Cassette Contact Problems.

· Cassettes not recognised /
cassettes may intermittently
“disappear”

· Bad connectivity with cassette

due to dirty or damaged
contacts.

· Inspect contacts carefully and

clean, re-form or replace
distributor as required.

Error 71 / A1 on Controller – Distributor cables damaged.

· Error 71 and / or A1 on
controller, often after stacker
replacement.

· Ribbon cables to X30 / X31

damaged.

· Cables are not available as

spare parts; Distributor must be
replaced.

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CMD-V4 Dispenser

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Cash Out Shutter

Cash Out Shutter

Chapter Contents

Overview 3
Technical Description 3
Module Removal & Replacement 6
Set-up & Adjustments 7
Diagnostics 7
Preventative Maintenance 7
Common Faults 8

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Cash Out Shutter

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Cash Out Shutter

Cash Out Shutter

This section contains a brief technical reference for the Dispenser shutter
unit used in the ProCash 2054xe USB ATM.

Overview

During a cash present operation, the shutter opens under control of the
dispenser control PCB. At all other times the shutter is closed and provides
protection for the stacker final transport, shutter sensors and general cash
exit area.

The connectivity of the shutter is described in the following block diagram.

Technical Description

The Cash-out shutter comprises the following elements:-

· Mounting sub frame.

· Stainless Steel shutter blade.

· Combined Interface / Sensor / Motor control PCB.

· DC motor & gearbox.

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Cash Out Shutter

· Blade drive & lock mechanism.

· Transport sensors PS27 & PS28.

· Shutter position sensors DPS10 & DPS11.

The shutter is powered from and controlled by the CMD-V4 controller board
and power, control signals and sensor feedback are all accommodated on
a single cable.

The shutter is driven open by a cam, but returns to the closed position
under spring tension to avoid risk of injury from trapped fingers etc.

The shutter blade can be reported by sensors DPS10 & DPS11 as being in
any of four possible states:-

DPS10 State DPS11 State Shutter Status

Open Covered Shutter fully open
Covered Covered Shutter resting on cash
Covered Open Shutter closed
Open Open Shutter is closed and locked

Photo sensors PS27 & PS28 (see below), monitor the cash bundle position
and present / taken status of the cash once presented.

· PS27 is the “Cash out

sensor”

· PS28 is the “Bundle

rear edge sensor”

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Cash Out Shutter

Variants

For the 2054xe USB ATM, there are two major shutter variants:-

· Standard cash out shutter

· Anti Cash Trapping (ACT) cash out shutter

Both shutters are identical as far as functionality and connectivity are

concerned.

ACT Shutter

The ACT is available as direct replacement upgrade for the standard

shutter.

The ACT Shutter simply has an additional protrusion on the bottom edge of
the shutter blade that will prevent the shutter from opening if anything is
covering the cash exit area.

Care must be taken when installing an ACT shutter as there is very little
tolerance of anything (e.g. build up of dirt etc) that would prevent the
shutter closing.

For the ACT to operate correctly, it is essential that Firmware version not
lower than v16.31 is used

Firmware v16.31 offers parameters that will:-

· Improve the ACT shutters reliability by reducing the closing impact of

the shutter.

· Allow adjustment (within the software), of how far the notes are driven
out when presented.

· Provide an option to cycle the shutter periodically to check for

obstructions.

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Cash Out Shutter

Module Removal & Replacement

The ATM must be powered down when the shutter is removed or replaced.

To Remove The Shutter:

· Power the ATM down and open the fascia

· Locate the shutter cable connector and disconnect it from the shutter
PCB – See item 1 in picture below.

· Remove the screw from the ground strap to remove cable – See item
2 in picture below.

· Loosen the two screws (1 & 2 in the picture) that hold the shutter to
the fascia – note that only the right hand screw is visible.

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Cash Out Shutter

· The shutter can then be lifted away from the fascia.

To Replace The Shutter:

· Power the ATM down and open the fascia.

· Reverse the removal process, checking carefully that all cables are
out of harms way.

Set-up & Adjustments

Wincor-Nixdorf do not specify any adjustments for the shutter.

Diagnostics

CMD-V4 Self Test

The shutter is tested as part of the resident diagnostics on the CMD-V4

controller board.

Shutter operation is easily tested using test 02

Hold the test button down until 02 is displayed and then release, all CMD
mechanical functions, (including shutter operation) will be sequentially
tested.

DSP / KDiag

Correct shutter operation can be thoroughly checked out using DSP /

KDiags as part of the CRS1.exe suite of test routines where access to
Wincor Diagnostics is allowed

Preventative Maintenance

To perform a PM on the shutter:-

· Remove any foreign objects from the shutter area.

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Cash Out Shutter

· Carefully clean the blade and shutter aperture.

· Clean the sensors PS27 & PS28 and their corresponding reflective
prisms using a soft brush and air-duster.

Common Faults

Error 28 on Controller – Shutter blade is not moving correctly.

· Error 28 on CMD controller –
Shutter blade is not opening or
closing.

· Clean shutter mechanism &

position sensors on PCB.

· Check motor for loose grub

screw on drive gear.

· Reinitialise photo sensors.

Error 29 on Controller – Sensors PS27 / PS28 are blocked.

· Error 29 on CMD controller –
photo sensors are blocked.

· Check for foreign objects or

possible attempted fraud.

· Clean photo sensors and

corresponding reflective
prisms.

· Reinitialise photo sensors.

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Cash Out Shutter

Error 95 / 9A On Controller – Sensors PS27 / PS28 dirty.

· Error 95 or 9A reported on
CMD controller – photo sensors
are dirty.

· Clean photo sensors and

corresponding reflective
prisms.

· Reinitialise photo sensors.

ACT “Bouncing” - Shutter blade is binding.

· ACT Shutter is continually
opening and closing.

· Check shutter blade movement

is not obstructed – anything
that makes it difficult for the
shutter to close may cause this
fault.

· Check position of metal tab –

this must be behind the shutter
blade.

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Cash Out Shutter

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CMD-V4 Cash Cassettes

CMD-V4 Cash Cassettes

Chapter Contents

Overview 3
Technical Description 4
Set-up / Adjustments 8
Diagnostics 14
Preventative Maintenance 14
Common Faults 14

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CMD-V4 Cash Cassettes

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CMD-V4 Cash Cassettes

CMD-V4 Cash Cassettes

This section contains a brief technical reference for the Cash Cassettes
used in the ProCash & Cineo ATM with CMD-V4 Cash Dispenser.

Overview

The CMD-V4 as configured in the ProCash 2054xe USB provides a

capacity for two to four currency cassettes (plus one Retract / Reject
cassette) although four cassettes is the most common configuration.

The connectivity of the Cash Cassette is described in the following block

diagram:-

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CMD-V4 Cash Cassettes

Technical Description

The Cash Cassette enables the cash to be transported to and from the
ATM, and when inserted in the ATM, present the notes to the pick
mechanism in an orderly manner.

The CMD-V4 cassette is illustrated in the following picture:-

CMD-V4 Cash Cassette

There are two other major Cash Cassette variants that will physically fit into
the CMD-V4 chassis but should not be used:-

NG Cash Cassette.

· This is the original version and can

be recognised by it’s “Full Width”
handle.

HDM Cash Cassette.

· These have “brake pad” material to

compensate for increased vertical
pressure from the notes.

· All HDM cassettes have Blue Lids

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CMD-V4 Cash Cassettes

Currency Cassette Detail

The currency cassette consists of three major areas:-

Note container · This consists of a robust Polycarbonate

(or similar) container with rails that can
be set to ensure that the notes are
presented to the pick mechanism in an
orderly manner

· The cassette will hold a 310mm bundle

of notes

Note pusher · The note pusher is powered by a

stepping motor that is controlled by the
ZAC in response to pressure readings
taken from the note pressure sensor
located to the dispensing unit.

· The note pusher also contains the prism

reflector for the Cash out photo sensor.

Cassette EEPROM · The cassette ID EEPROM is

programmed via KDiags or SOP with
information regarding the type of note
(value, currency etc). This enables to
ATM application to recognise and
correctly dispense cash from the
cassettes inserted in the dispenser.

Variants

The currency cassette is available:-

· Latch Secure or Lock secure

· With or without low notes sensing

Later cassettes are black in colour, but are directly interchangeable with the
earlier grey cassettes

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CMD-V4 Cash Cassettes

Cassette Operation

Cassette insertion (and removal) is registered by the note pressure sensor.

The cassette is pushed in firmly until it latches in position.

You will hear the cassette motor operating as the note pusher adjusts
pressure.

1 Beep - Indicates a successful insertion - the cassette has

adjusted the note pressure correctly.

3 Beeps - Indicates that there has been a problem (4x will be

indicated on the display).

Once registered, the cassette is marked “New or re-inserted” until it is

confirmed as a valid cassette either by the application (automatically and
more or less instantly) or by running the “confirm cassette” routine in
KDiags / DSP or via SOP menus.

It’s very important to understand Cassette “States” and the following table
and flow chart explains the possible cassette states:-

E - Cassette is empty
D - Cassette has not come up to pressure (Defective)
M - Cassette is missing or is not inserted correctly
N - Cassette has been inserted but not confirmed (New)
P - No reference value (Parameter) stored for this denomination
R - Cassette is ready

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CMD-V4 Cash Cassettes

Cassette States – Flow Chart

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CMD-V4 Cash Cassettes

Set-up / Adjustments

The cassettes require setting up physically and logically. Typically there will
also be specific requirements regarding the position of labels that the bank
will supply.

Physical Set-up Procedure

The cassette guide rails and lid rails must be set to allow the notes free
movement, but still remain central and under a controlled amount of
restraint.

· Approximate dimensions for current UK denominations (as defined by

the Bank of England), are as follows:-

Denomination Width (Lid Length (Guide

Rails) Rails)
GBP £5 65mm 125mm
GBP £10 75mm 142mm
GBP £20 80mm 149mm
GBP £50 85mm 156mm

· Approximate dimensions for current Euro denominations (as defined

by the BEB), are as follows:-

Denomination Width (Lid Length (Guide

Rails) Rails)
EUR €5 62mm 120mm
EUR €10 67mm 127mm
EUR €20 72mm 133mm
EUR €50 77mm 140mm

· Approximate dimensions for current US Dollars denominations (as

defined by the BEB), are as follows:-

Denomination Width (Lid Length (Guide

Rails) Rails)
USD $ All 65mm 155mm

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CMD-V4 Cash Cassettes

This adjustment is achieved by positioning the rails so that the required

dimension (moulded into the plastic) is visible within the cut-out indicator.

The example CMD-V4 cassette body rail below shows a setting of 130mm
and the lid rail shows a setting of 67

Note that there is no requirement to calculate any additional side

clearances (as per NCR cassettes), because this is taken care of in the
design of the rails.

Where the exact dimension is not available, simply round up to the nearest
setting that is available on the scale.

The CMD-V4 cassette rails just snap into place, no screws are required.

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CMD-V4 Cash Cassettes

Set-Up - Body Rails

· The rails simply clip into place and there is no need to remove the
note pusher.

· Raise the rear end of the rail (#1 in the picture) and use a small
screwdriver in the slot (#2 in the picture) to push it back.

· Locate the rail in the correct position and push forward to re-
engage the clip and secure the rail in place.

· Check that the rails are set to exactly the same setting at each
end.

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CMD-V4 Cash Cassettes

Set-Up - Lid Rails

· The lid rails are simply clipped into place and can easily be removed
by pressing the clip inwards (#1 in the picture) at each end and sliding
the rail inwards towards the centre of the lid (#2 in the picture) and
clear of it’s alignment grooves

· Check that the rails are set to exactly the same setting at each end
and are correctly located in the centre support.

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CMD-V4 Cash Cassettes

Low Notes Detection Setting

· Physical low note sensing is an optional that is available for CMD-V4

cassettes.

· This is set-up by moving a slide which activates a micro switch on the

note pusher.

· A low notes setting of 50 to 550 notes is possible, in increments of 50

notes.

· The following picture illustrates the position of low notes sensor

setting:-

Low Notes Setting

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CMD-V4 Cash Cassettes

Logical Set-up procedure

Take care when configuring cash cassettes. If a cash cassette is

configured incorrectly, there is significant risk of financial loss.

· Each cassette contains an EEPROM that holds values identifying the

cassette to the dispenser controller and ATM application. These must
be set up using KDiag / DSP or within the SOP menus.

· There must be some cash in the cassettes (at least 15 notes is

advisable) and you must be able to have the safe door open while
running the set-up routine.

· The safe door switch status is used to validate your authority to make
changes to the cassettes although in certain customer applications
this may be overridden.

· Follow precisely whatever customer specific instructions are

applicable.

· Note that some regions may not allow Customer Engineers to

reconfigure cassette on site – Check before starting!

· It is advisable to do one cassette at a time, as it’s much easier to

work out what’s going on if something goes wrong!

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CMD-V4 Cash Cassettes

Diagnostics

The cash cassette configuration and operation can be checked using

KDiags / DSP or basic testing via the SOP menu options.

Preventative Maintenance

The cash cassette requires no regular maintenance.

Common Faults

Cash Cassettes Faults

Unable To Insert Cassette – Release Lug Broken

· Cassette shutter release lug
has been damaged, probably in
transit.

· Shutter will not open unless

these release lugs are operated
as the cassette is inserted – do
not try to force cassette in.

Unable To Insert Cassette – Tamper Indicator Is Blue

· Tamper flag shows blue
instead of green

· This is not a fault but means

that the cassette tamper
indication is activated.

Open / Close cassette lid to reset

tamper indication.

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CMD-V4 Cash Cassettes

Cassette Config Corrupted - EEPROM Zapped By Static

· Cassette is not recognised and
found to have invalid Config –
often ***** in some fields.

· EEPROM may have been

affected by static discharge
while in transit.

· Reconfigure cassette or
exchange EEPROM if cassette
is being replaced.

Pick Fails / Note Jams – Pusher Gears Damaged

· Pusher gears damaged by
careless replen. Notes are not
driven causing pick fails, note
jams etc.

· Pusher assy (NG & CMD-V4)

can be replaced. Some gears
are available as spare parts.

Pick Fails / Note Jams – Rails Setting is Incorrect

· Notes are held to tightly or not
held tightly enough due to
incorrect side and lid rail
settings.

· Adjust cassettes to correct

setting.

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CMD-V4 Cash Cassettes

Unable To Seal Cassette – Seal Eyelets Damaged

· Latch and cassette eyelets
damaged by careless handling.

· Cassette cannot be used where

seal security is required.

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CMD-V4 Reject / Retract Bin

CMD-V4 Reject / Retract Bin

Chapter Contents

Overview 3
Technical Description 4
Set-up / Adjustments 7
Diagnostics 7
Preventative Maintenance 7
Common Faults 7

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CMD-V4 Reject / Retract Bin

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CMD-V4 Reject / Retract Bin

CMD-V4 Reject / Retract Bin

This section contains a brief technical reference for the Retract / Reject bin
used in the ProCash ATM with CMD-V4 dispenser.

Overview

For all configurations, the CMD-V4 dispenser provides for a single Reject /
Retract bin, aka R/R Bin.

The connectivity of the Reject / Retract bin is described in the following

block diagram:-

CMD-V4 Reject / Retract Bin Connectivity

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CMD-V4 Reject / Retract Bin

Technical Description

The Reject / Retract bin stores notes that have either been rejected as
unsuitable (possible double note etc.), or presented to the customer but not
taken and so retracted after a pre-defined time-out.

The design allows for separation of notes rejected and retracted to assist
with reconciliation when balancing or settling customer disputes.

A typical Reject / Retract bin is shown in the following pictures:-

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CMD-V4 Reject / Retract Bin

Reject / Retract Cassette Detail

This cassette has two compartments that enable rejected and retracted
cash to be kept separately. The two areas are shown in the following
picture:-

A solenoid on the stacker side frame (MA6) moves the retract hopper under
control of the ATM application via the CMD Controller board and it’s
position is monitored by photo sensor DPS4, also located on the Stacker.

Variants

The Reject / Retract bin is available:-

· Latch Secure or Lock secure

Later cassettes are black in colour, but are directly interchangeable with the
earlier grey cassettes.

Although it is theoretically possible to use the earlier “NG” type Reject /

Retract bin as a substitute, this should be avoided where ever possible as
using the earlier bin will almost certainly have a negative impact on
reliability.
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CMD-V4 Reject / Retract Bin

Reject / Retract Bin Operation

Reject / Retract bin insertion (and removal) is registered by a micro switch

on the Stacker side frame

When the cassette is pushed in firmly until it latches in position, a single

beep indicates the Reject / Retract bin is inserted.

Once inserted, the Reject / Retract bin is marked “New or re-inserted” until
it is confirmed as a valid cassette either by the application (automatically
and more or less instantly) or by running the “confirm cassette” routine in
KDiags / DSP or via SOP menus.

It’s very important to understand Cassette “States” and the following table
and flow chart explains the possible cassette states that relate to the Reject
/ Retract bin:-

M - Cassette is missing or is not inserted correctly

N - Cassette has been inserted but not confirmed (New)
R - Cassette is ready

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CMD-V4 Reject / Retract Bin

Set-up / Adjustments

There is no set up required for the Reject / Retract bin.

Diagnostics

The cash cassette configuration and operation can be checked using

KDiags / DSP or basic testing via the SOP menu options.

Preventative Maintenance

The Reject / Retract bin requires no regular maintenance, however best

practice is to clean and lubricate the entry shaft drive (which can become
noisy) as required using PG30L silicon lube.

Common Faults

Unable To Seal R/R Bin – Seal eyelets damaged

· Latch and cassette eyelets
damaged by careless handling.

· R/R Bin cannot be used where

seal security is required.

· There is no repair option – R/R

bin must be replaced.

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
8
CMD-V4 Reject / Retract Bin

Unable To Insert R/R Bin – Tamper flag shows blue

· Blue flag indicates a tamper
condition – Shutter opened with
R/R bin not inserted in stacker.

· Open & close the lid to reset

tamper indication.

· Check that flag is now green.

Squealing Noise – Input shaft running dry

· Input shaft running dry can
cause a loud squeal during
operation.

· Clean out any dust and

lubricate shaft with a small
amount of PG30L grease.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
1
EPP V5

EPP V5
Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 10
Diagnostics 11
Preventative Maintenance 12
Common Faults 13

NCR — CONFIDENTIAL AND PROPRIETARY June 2016

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
2
EPP V5

Page intentionally left blank

June 2016 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
3
EPP V5

EPP V5

This section contains a brief technical reference for the V5 EPP (customer
keyboard and encryptor) used in the ProCash ATMs.

Overview

The EPP is a compact, sealed unit that provides a means for customers to
enter their PIN number and other data required to process a transaction
and a hardware encryption device for use (if required) by the ATM
application.

In addition, PIN data to and from the keyboard is encrypted to minimise the
possibility of electronic monitoring of sensitive PIN information.

EPP connectivity is described in the following block diagram:-

NCR — CONFIDENTIAL AND PROPRIETARY June 2016

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
4
EPP V5

Technical Description

General information

The EPP V5 is a combined 16 key customer keyboard and encryptor unit.

The EPP also encrypts data on the communication link between the
keyboard and the ATM application (i.e. the PC) preventing unauthorised
persons gaining knowledge of PIN data by monitoring these signals.

Interface

Both V.24 and USB attachment is available with the V5 EPP.

Only one cable may be attached at any time and the interface is selected
by a jumper on the PCB.

Access Features

The V5 version of the Wincor-Nixdorf EPP “family” provides Improved

access for users with impaired vision:-

· The keys are non-reflecting stainless steel.

· The key tip legend is laser engraved, instead of being painted to

give a very high contrast between legend and background.

· The CES Design (Coloured Embossed Signs) combination of

raised symbols and colour improves visibility of the function
keys.

· The key tops are raising 1,2 mm out of the keyboard surface to
assist users with impaired vision.

· The keys size and spacing are compliant with all current access
standards.

June 2016 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
5
EPP V5

Processing

The EPP incorporates a high speed, low power consumption processor.

A multitasking operating system ensures fast processing of firmware and

key tasks.

Battery Support

A 3v Lithium battery supports the encryption scheme when the ATM is

powered down and this has an anticipated life of 5 years.

The battery is replaceable and sits in a holder on EPPs manufactured up

to May 2005 after which it is soldered to the board.

Should the battery fail and the ATM power is disconnected, the EPP will
have to be replaced as replacing the battery alone will not recover the
firmware that has been lost. See the “Maintenance” section for details
regarding the procedure battery replacement.

Battery status is reported to the application and can be mapped to

generate an alert.

Battery status is checked when running diagnostics on the EPP.

Security & Compliance

The processor is enclosed in a steel covered glued box with tamper alarms
to prevent unauthorised access.

This is a high security enclosure designed to ISO 13491 and ISO 9564
(EMV200) standards for:-

· Tamper evidence - indication of attempted forced entry

· Tamper resistance - difficult to achieve a forced entry

NCR — CONFIDENTIAL AND PROPRIETARY June 2016

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
6
EPP V5

· Tamper responsiveness - actively erases keys, data, and firmware

on detection of a successful forced entry.

Any of the following conditions are interpreted as an attack:

· Over or under voltage (Including a flat battery).

· Temperature lower than -30deg C.

· Temperature higher than +60deg C.

· Vibration or shock greater than 10J.

· Attempts to drill the security enclosure

· Damage to the security enclosure structure.

· Opening the security enclosure.

· Excessive high rate of activation / deactivation cycle.

A “Reset button on the base of the EPP provides means of

decommissioning the EPP (now a formal requirement) when replacing a
defective unit. Note that once this button is pressed the EPP will be
unusable.

Each EPP has a unique 16Byte EPP-UID serial number. This information is
printed on the part number label but also stored internally and retrievable
under application control,

This is a requirement for international VISA and MasterCard compliance.

June 2016 NCR — CONFIDENTIAL AND PROPRIETARY

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
7
EPP V5

EPP Feature Location Diagram

The following picture illustrates the main points of interest:-

EPP USB Interface Cable Diagram

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8
EPP V5

Module Removal & Replacement

It is essential that any customer specific admin & security procedures are
followed to the letter when replacing an EPP.

Always power the ATM down before working on the EPP.

To Remove the EPP:-

· Rack out the ATM.

· Loosen the four thumbscrews that hold the EPP in place.

· Push the clamps aside to allow the EPP to drop away from the
fascia.

· Support the EPP while sliding the service access cover open.

· Disconnect the USB cable.

To Replace the EPP:-

· Ensure that the interface jumper on the replacement EPP is set for
USB – note this is not the factory default setting.

· If the USB cable does not have a strain relief cable tie, attach one
now – refer to the following picture.

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9
EPP V5

· Attach the USB cable and close the service access cover.

· Offer the EPP up into the fascia and clamp in place by tightening the
thumb screws.

· Ensure that the EPP is correctly seated in the fascia as the

thumbscrews are tightened.

Decommissioning Defective EPPs

A defective EPP may still retain confidential encryption data.

For this reason, correct decommissioning must be carried out before

returning the defective part and this decommissioning process is subject to
scrutiny by regulatory bodies (e.g. VISA).

Please always ensure that you decommission the EPP before returning it
for rework by following this procedure.

To Decommission the EPP:

· Disconnect the USB cable and remove the defective EPP from the
ATM.

· Locate the “Key Reset” button (beneath the label – see picture).

NCR — CONFIDENTIAL AND PROPRIETARY June 2016

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
10
EPP V5

· Hold the button down for at least three seconds.

· The EPP is now reset and unusable unless recovered at the factory.

Set-up / Adjustments

A jumper setting on the EPP PCB must be set-up for the required interface
(V.24 or USB) before installation – See picture below.

Note: Do not change the jumper while the ATM is powered up.

June 2016 NCR — CONFIDENTIAL AND PROPRIETARY

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11
EPP V5

Diagnostics

Self Test

The EPP runs it’s own self test on power up but there is no way to monitor
the result.

KDiags

Where available, KDiags provides reasonably comprehensive testing of the

EPP internal functions and physical operation of the keys, as well as the
internal communications lines.

It is possible to bench test the EPP using a USB cable directly attached to
a notebook PC running KDiag 32.

When attached to a KDiag 32 notebook using a USB cable, it may be

possible to recover a Hardware Alarm Report from a “dead” EPP.

This is reported in plain text as the EPP status is reported. Possible

Hardware Alarms are:-

· High Frequency Reset

· Lamination 1
· Lamination 2
· Cover contact
· Reset by user (Key Reset Button)
· Drop in voltage (to less than 2,5 V DC)
· Temperature 1 (less - 30 °C)
· Temperature 2 (higher + 65 °C)

Please note that it is not possible to recover the EPP once a hardware
alarm is activated, you can only find out what the alarm trigger was.

NCR — CONFIDENTIAL AND PROPRIETARY June 2016

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
12
EPP V5

CSC-W32 Error Codes

EPP – (CSC WLDE):

2000FE08 V.24 communications failure to EPP.

2000FE09 V.24 communications failure to EPP.
2000FE85 USB Communications fail to EPP
28008000 Insufficient memory allocated in ATM PC.
28008004 Incorrect firmware.
2800800B Remote Key corrupted.
2800800C
28008404 EPP is locked up.
28008409 Undefined EPP error.
2800840C EPP memory error.
2800840D EPP firmware error.
2800840E EPP firmware error.
28008414 EPP firmware cannot regress to lower version.

Preventative Maintenance

General maintenance involves only a wipe over with a damp cloth to

remove any sticky residue from the keyboard surface.

It is not possible to field strip the EPP for cleaning or repair although you
may have some success removing the EPP and shaking it upside down
(gently) to remove any debris.

Replacing the EPP battery

A 3v CR1/2 AA Lithium battery is used to maintain internal keys and

firmware while the ATM is powered down.

Battery life is estimated at 7 to 10 years and currently this is not something

that we have seen any requirement for as a maintenance task.

June 2016 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
13
EPP V5

Common Faults

Sticking Keys (May Be Intermittent) – Dirty / Sticky EPP

· Sticky substance on keyboard.

· Clean EPP with damp cloth

(use warm water if possible)
and pay particular attention to
key tip edges.

CSC-WLDE 2000FE85 – EPP Not Seen On USB Link (1)

· EPP is not being initialised on
start-up.

· Check USB cable to EPP is

secure.

· Fit a cable tie for strain relief

and reseat cable.

CSC-WLDE 2000FE85 – EPP Not Seen On USB Link (2)

· EPP is not being initialised on
start-up.

· Check jumper is set for USB –

this is not the factory default.

· Set jumper correctly.

NCR — CONFIDENTIAL AND PROPRIETARY June 2016

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
14
EPP V5

Page intentionally left blank

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
1
EPP V5 PCI

EPP V5 PCI

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 11
Diagnostics 12
Preventative Maintenance 13
Common Faults 14

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
2
EPP V5 PCI

Page intentionally left blank

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
3
EPP V5 PCI

EPP V5 PCI

This section contains a brief technical reference for the V5 PCI EPP
(customer keyboard and encryptor) used in the ProCash ATMs.

Overview

The EPP is a compact, sealed unit that provides a means for customers to
enter their PIN number and other data required to process a transaction
and a hardware encryption device for use (if required) by the ATM
application.

In addition, PIN data to and from the keyboard is encrypted to minimise the
possibility of electronic monitoring of sensitive PIN information.

EPP connectivity is described in the following block diagram:-

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
4
EPP V5 PCI

Technical Description

General information

The EPP V5 PCI is a combined 16 key customer keyboard and encryptor

unit.

The EPP also encrypts data on the communication link between the
keyboard and the ATM application (i.e. the PC) preventing unauthorised
persons gaining knowledge of PIN data by monitoring these signals.

Interface

Both V.24 and USB attachment is available with the V5 EPP.

Only one cable may be attached at any time and the interface is selected
by a jumper on the PCB.

Access Features

The V5 PCI version of the Wincor-Nixdorf EPP “family” provides Improved

access for users with impaired vision:-

· The keys are non-reflecting stainless steel.

· The key tip legend is laser engraved, instead of being painted to

give a very high contrast between legend and background.

· The CES Design (Coloured Embossed Signs) combination of

raised symbols and colour improves visibility of the function
keys.

· The key tops are raising 1.2 mm out of the keyboard surface to
assist users with impaired vision.

· The keys size and spacing are compliant with all current access
standards.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
5
EPP V5 PCI

Processing

The EPP incorporates a high speed, low power consumption processor.

A multitasking operating system ensures fast processing of firmware and

key tasks.

Battery Support

A 3v Lithium battery supports the encryption scheme when the ATM is

powered down and this has an anticipated life of 7 to 10 years.

The battery is replaceable and sits in a holder on EPPs manufactured up

to May 2005 after which it is soldered to the board.

Should the battery fail and the ATM power is disconnected, the EPP will
have to be replaced as replacing the battery alone will not recover the
firmware that has been lost. See the “Maintenance” section for details
regarding the procedure battery replacement.

Battery status is reported to the application and can be mapped to

generate an alert.

Battery status is checked when running diagnostics on the EPP.

Security & Compliance

The processor is enclosed in a steel covered glued box with tamper alarms
to prevent unauthorised access.

This is a high security enclosure designed to ISO 13491 and ISO 9564
(EMV200) standards for:-

· Tamper evidence - indication of attempted forced entry

· Tamper resistance - difficult to achieve a forced entry

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
6
EPP V5 PCI

· Tamper responsiveness - actively erases keys, data, and firmware

on detection of a successful forced entry.

Any of the following conditions are interpreted as an attack:

· Over or under voltage (Including a flat battery).

· Temperature lower than -30deg C.

· Temperature higher than +60deg C.

· Vibration or shock greater than 10J.

· Attempts to drill the security enclosure

· Damage to the security enclosure structure.

· Opening the security enclosure.

· Excessive high rate of activation / deactivation cycle.

A “Reset button on the base of the EPP provides means of

decommissioning the EPP (now a formal requirement) when replacing a
defective unit. Note that once this button is pressed the EPP will be
unusable.

Each EPP has a unique 16Byte EPP-UID serial number. This information is
printed on the part number label but also stored internally and retrievable
under application control,

This is a requirement for international VISA and MasterCard compliance.

Additional PCI Requirements

PCI certification requires additional physical and software security for EPPs
installed on all ATMs delivered after 1st Jan 2008.

PCI compliant EPPs have improved security against external physical

attack.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
7
EPP V5 PCI

A requirement for PCI certification is that the EPP must be able to supply a
detailed report of current status and use to a remote host on receipt of a
valid certificate.

Compatibility With Earlier EPP Versions.

PCI EPPs are delivered from Thales in a “PCI ready” state with standard
V5 firmware and are fully backward compatible with previous EPP versions
as delivered.

Once installed in a PCI compliant ATM, a download of EPP firmware (v

4.4x or later) activates the PCI functions. Once activated, the EPP cannot
then be used in a non PCI compliant ATM.

EPP Feature Location Diagram

The following picture illustrates the main points of interest:-

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
8
EPP V5 PCI

EPP USB Interface Cable Diagram

Module Removal & Replacement

It is essential that any customer specific admin & security procedures are
followed to the letter when replacing an EPP.

Always power the ATM down before working on the EPP.

Removal:-

· Rack out the ATM.

· Loosen the four thumbscrews that hold the EPP in place.

· Push the clamps aside to allow the EPP to drop away from the
fascia.

· Support the EPP while sliding the service access cover open.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
9
EPP V5 PCI

· Disconnect the USB cable.

Replacement:-

· Ensure that the interface jumper on the replacement EPP is set for
USB – note this is not the factory default setting.

· If the USB cable does not have a strain relief cable tie, attach one
now – refer to the following picture.

· Attach the USB cable and close the service access cover.

· Offer the EPP up into the fascia and clamp in place by tightening the
thumb screws.

· Ensure that the EPP is correctly seated in the fascia as the

thumbscrews are tightened.

Decommissioning Defective EPPs

A defective EPP may still retain confidential encryption data.

For this reason, correct decommissioning must be carried out before

returning the defective part and this decommissioning process is subject to
scrutiny by regulatory bodies (e.g. VISA).

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
10
EPP V5 PCI

Please always ensure that you decommission the EPP before returning it
for rework by following this procedure.

To Decommission the EPP:

· Disconnect the USB cable and remove the defective EPP from the
ATM.

· Locate the “Key Reset” button (beneath the label – see picture).

· Hold the button down for at least three seconds.

· The EPP is now reset and unusable unless recovered at the factory.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
11
EPP V5 PCI

Set-up / Adjustments

Interface Select Jumper

A jumper setting on the EPP PCB must be set-up for the required interface
(V.24 or USB) before installation – See picture below.

Note: Do not change the jumper while the ATM is powered up.

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
12
EPP V5 PCI

Diagnostics

Self Test

The EPP runs its own self test on power up but there is no way to monitor
the result.

KDiags

Where available, KDiags provides reasonably comprehensive testing of the

EPP internal functions and physical operation of the keys, as well as the
internal communications lines.

It is possible to bench test the EPP using a USB cable directly attached to
a notebook PC running KDiag 32.

When attached to a KDiag 32 notebook using a USB cable, it may be

possible to recover a Hardware Alarm Report from a “dead” EPP.

This is reported in plain text as the EPP status is reported. Possible

Hardware Alarms are:-

· High Frequency Reset

· Lamination 1
· Lamination 2
· Cover contact
· Reset by user (Key Reset Button)
· Drop in voltage (to less than 2,5 V DC)
· Temperature 1 (less - 30 °C)
· Temperature 2 (higher + 65 °C)

Please note that it is not possible to recover the EPP once a hardware
alarm is activated, you can only find out what the alarm trigger was.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
13
EPP V5 PCI

CSC-W32 Error Codes

EPP – (CSC WLDE):

2000FE08 V.24 communications failure to EPP.

2000FE09 V.24 communications failure to EPP.
2000FE85 USB Communications fail to EPP
28008000 Insufficient memory allocated in ATM PC.
28008004 Incorrect firmware.
2800800B Remote Key corrupted.
2800800C
28008404 EPP is locked up.
28008409 Undefined EPP error.
2800840C EPP memory error.
2800840D EPP firmware error.
2800840E EPP firmware error.
28008414 EPP firmware cannot regress to lower version.

Preventative Maintenance

General maintenance involves only a wipe over with a damp cloth to

remove any sticky residue from the keyboard surface.

It is not possible to field strip the EPP for cleaning or repair although you
may have some success removing the EPP and shaking it upside down
(gently) to remove any debris.

Replacing the EPP battery

A 3v CR1/2 AA Lithium battery is used to maintain internal keys and

firmware while the ATM is powered down.

Battery life is estimated at 7 to 10 years and currently this is not something

that we have seen any requirement for as a maintenance task.

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
14
EPP V5 PCI

Common Faults

Sticking Keys (May Be Intermittent) – Dirty / Sticky EPP

· Sticky substance on keyboard.

· Clean EPP with damp cloth

(use warm water if possible)
and pay particular attention to
key tip edges.

CSC-WLDE 2000FE85 – EPP Not Seen On USB Link (1)

· EPP is not being initialised on
start-up.

· Check USB cable to EPP is

secure.

· Fit a cable tie for strain relief

and reseat cable.

CSC-WLDE 2000FE85 – EPP Not Seen On USB Link (2)

· EPP is not being initialised on
start-up.

· Check jumper is set for USB –

this is not the factory default.

· Set jumper correctly.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
1
EPP V6

EPP V6

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 12
Set-up / Adjustments 15
Diagnostics 15
Preventative Maintenance 16
Common Faults 16

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
2
EPP V6

Page intentionally left blank

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
3
EPP V6

EPP V6

This section contains a brief technical reference for the V6 EPP (customer
keyboard and encryptor) used in the ProCash ATMs.

Overview

The EPP is a compact, sealed unit that provides a means for customers to
enter their PIN number and other data required to process a transaction
and a hardware encryption device for use (if required) by the ATM
application.

In addition, PIN data to and from the keyboard is encrypted to minimise the
possibility of electronic monitoring of sensitive PIN information.

EPP connectivity is described in the following block diagram:-

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
4
EPP V6

Technical Description

General information

The EPP V6 is a combined 16 key customer keyboard and encryptor unit.

The EPP also encrypts data on the communication link between the
keyboard and the ATM application (i.e. the PC) preventing unauthorised
persons gaining knowledge of PIN data by monitoring these signals.

The V6 EPP is a standard build part on all Wincor-Nixdorf ATMs

manufactured from October 2009.

The general layout is described in the following diagrams:-

EPP V6 Topside

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5
EPP V6

EPP V6 Bottom View

The keypad housing sits higher than previous EPP versions and this is
compensated for by use of an adapter plate between the underside of the
fascia and the EPP.

Interface

The EPP V6 has only a USB attachment interface.

The EPP V6 uses USB 2.0 and requires a hub that is able to supply 5v at
“high power” (i.e. greater than 100mA but not more than 500mA) as the
EPP operating voltage is supplied by the USB connection.

Access Features

The V6 version of the Wincor-Nixdorf EPP “family” provides Improved

access for users with impaired vision:-

· The keys are non-reflecting stainless steel but are also

available with plastic key tips where required.

NCR — CONFIDENTIAL AND PROPRIETARY May 2018

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 Wincor-Nixdorf ProCash 2054xe USB Service Manual
6
EPP V6

· The key tip legend is laser engraved, instead of being painted to

give a very high contrast between legend and background.

· The CES Design (Coloured Embossed Signs) combination of

raised symbols and colour improves visibility of the function
keys.

· The key tops are raising 1.2 mm out of the keyboard surface to
assist users with impaired vision.

· The keys size and spacing are compliant with all current access
standards.

· A privacy blind is available as an option. Where the privacy

blind is not used, a blanking strip is installed along the top edge
of the EPP

Processing

The EPP incorporates a high speed, low power consumption processor.

A multitasking operating system ensures fast processing of firmware and

key tasks.

There is at time no detailed information available regarding the electronics

package.

Battery Support

A Lithium battery supports the encryption scheme when the ATM is

powered down and this has an anticipated life of 7 to 10 years.

Should the battery fail and the ATM power is disconnected, the EPP will
have to be replaced as replacing the battery alone will not recover the
firmware that has been lost.

Battery status is reported to the application and can be mapped to

generate an alert.

Battery status is checked when running diagnostics on the EPP.

May 2018 NCR — CONFIDENTIAL AND PROPRIETARY
Use pursuant to Company Instructions
 Wincor-Nixdorf ProCash 2054xe USB Service Manual
7
EPP V6

Security & Compliance

The processor is enclosed in a steel covered epoxy sealed box with tamper
alarms to prevent unauthorised access. This is a high security enclosure
designed to ISO 13491 and ISO 9564 (EMV200) standards for:-

· Tamper evidence - indication of attempted forced entry

· Tamper resistance - difficult to achieve a forced entry

· Tamper responsiveness - actively erases keys, data, and firmware

on detection of a successful forced entry.

Any of the following conditions are interpreted as an attack:

· Over or under voltage (Including a flat battery).

· Temperature lower than -30deg C.

· Temperature higher than +60deg C.

· Vibration or shock greater than 10J.

· Attempts to drill the security enclosure

· Damage to the security enclosure structure.

· Opening the security enclosure.

· Excessive high rate of activation / deactivation cycle.

A reset (“Kill EPP”) button on the base of the EPP provides means of
decommissioning the EPP (now a formal requirement) when replacing a
defective unit.

Note that once this button is pressed the EPP will be unusable.

Each EPP has a unique 16Byte EPP-UID serial number. This information is
printed on the part number label but also stored internally and retrievable
under application control. This is a requirement for international VISA and
MasterCard compliance.

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EPP V6

Additional PCI 2.0 Requirements

PCI DSS (Payment Cards Industry Data Security Standard) certification

requires additional physical and software security for EPPs installed on all
ATMs delivered after 1st Jan 2008 (PCI DSS 1.0).

PCI DSS 2.0, implemented for ATMs delivered from January 1st 2011 has
further requirements.

All PCI compliant EPPs have improved security against external physical
attack.

A requirement for PCI certification is that the EPP must be able to supply a
detailed report of current status and usage to a remote host on receipt of a
valid certificate.

Removal switch

An additional requirement for PCI 2.0 is that the EPP has protection against
unauthorized de-installation and re-installation.

The EPP V6 has a removal switch (RMS) mounted on the EPP casing
which is depressed when the EPP is fastened up to the fascia – see the
following picture:-

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EPP V6

Where this feature is activated, (PCI 2.0 functionality) the switch will detect
removal and report the event to the firmware.

The EPP will be put into a device status of “EPP Not Secure” and must be
unlocked by an authorized person.

Current information is that this process will require use of a Wincor-Nixdorf

“CrypTA stick” and will be a customer specific process.

The removal switch can be queried in KDiags but requires the latest
encrypted version KDiags.

Compatibility With Earlier EPP Versions.

The EPP V6 only has a USB interface so cannot be installed in a V.24 ATM
unless there is an available USB port.

In addition, an upgrade kit will be required to mount the EPP V6 into the
ATM Fascia.

These upgrade kits are system specific.

Firmware & Drivers are specific to the EPP V6.

PCI EPPs are delivered in a “PCI ready” state with standard firmware (as
per V5 PCI) and are fully backward compatible as far as firmware is
concerned.

Once installed in a PCI compliant ATM, a download of EPP firmware (v

6.00 or later) activates the PCI 2.0 functions. Once activated, the EPP
cannot then be used in a non PCI compliant ATM.

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EPP V6

Service LEDs

Two service LEDs located on the EPP’s main PCB (see picture and table
below) provide information regarding the EPP’s operational status:-

Service LEDs
Green Red Status
Off Off No Power
On Off Normal mode
Firmware
Flashing Off
downloading
Hardware
On On
alarm
Removal
On Flashing
detected

Unlocking Process

Where an EPP has sensed removal / re-installation and has entered into an
“EPP Not Secure” state, the EPP must be unlocked before it can be used
again.

Current information is that this process requires the use of Wincor-Nixdorf’s

CrypTA stick.

It is likely that this process will be a customer specific process. Further

details will be made available when possible.

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EPP V6

EPP USB Interface Cable Diagram

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EPP V6

Module Removal & Replacement

It is essential that any customer specific admin & security procedures are
followed to the letter when replacing an EPP.

Note that once PCI 2.0 functionality is activated and encryption keys are
present, the EPP will lock up if it is removed from the ATM.

Always power the ATM down before working on the EPP.

Removal:-

· Rack out the ATM.

· Refer to the following picture:-

· Disconnect the USB cable (Item 1 in the picture).

· Loosen the four thumbscrews (Item 2 in the picture). Note

that these will probably be nuts where the EPP V6 is factory
fitted.

· Push the clamps (Item 3 in the picture) aside to allow the

EPP to drop away from the fascia.

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EPP V6

Replacement:-

· If the USB cable does not have a strain relief cable tie, attach one
now – refer to the picture below.

· Attach the USB cable.

· Offer the EPP up into the fascia and clamp in place by tightening the
thumb screws.

· Ensure that the EPP is correctly seated in the fascia as the

thumbscrews are tightened.

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EPP V6

Decommissioning Defective EPPs

A defective EPP may still retain confidential encryption data.

For this reason, correct decommissioning must be carried out before

returning the defective part and this decommissioning process is subject to
scrutiny by regulatory bodies (e.g. VISA).

Please always ensure that you decommission the EPP before returning it
for rework by following this procedure.

To Decommission the EPP:

· Disconnect the USB and remove the defective EPP from the ATM.

· Locate the “Kill EPP” button (beneath the label – see picture below).

· Hold the button down for at least three seconds.

· The EPP is now reset and unusable unless recovered at the

factory.

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EPP V6

Set-up / Adjustments

· There are no field adjustments or setting specified for the EPP V6.

Diagnostics

Self Test

· The EPP runs its own self test on power up and the Service LEDs will
give some indication of the EPP status.

KDiags

Where available, KDiags provides reasonably comprehensive testing of the

EPP internal functions and physical operation of the keys, as well as the
internal communications lines.

Only the latest (encrypted) version KDiags includes the EPP test.

When attached to a KDiag notebook using a USB cable, it may be possible

to recover a Hardware Alarm Report from a “dead” EPP.

This is reported in plain text as the EPP status is reported. Possible

Hardware Alarms are:-

· High Frequency Reset

· Lamination 1
· Lamination 2
· Cover contact
· Reset by user (Key Reset Button)
· Drop in voltage (to less than 2,5 V DC)
· Temperature 1 (less - 30 °C)
· Temperature 2 (higher + 65 °C)

Please note that it is not possible to recover the EPP once a hardware
alarm is activated, you can only find out what the alarm trigger was.

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EPP V6

CSC-W32 Error Codes

EPP – (CSC WLDE):

2000FE08 V.24 communications failure to EPP.

2000FE09 V.24 communications failure to EPP.
2000FE85 USB Communications fail to EPP
28008000 Insufficient memory allocated in ATM PC.
28008004 Incorrect firmware.
2800800B Remote Key corrupted.
2800800C
28008404 EPP is locked up.
28008409 Undefined EPP error.
2800840C EPP memory error.
2800840D EPP firmware error.
2800840E EPP firmware error.
28008414 EPP firmware cannot regress to lower version.

Preventative Maintenance

General maintenance involves only a wipe over with a damp cloth to

remove any sticky residue from the keyboard surface.

It is not possible to field strip the EPP for cleaning or repair although you
may have some success removing the EPP and shaking it upside down
(gently) to remove any debris.

Common Faults

There is currently no common fault information available for this device.

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Softkeys & Glass

Softkeys & Glass

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 5
Set-up / Adjustments 8
Diagnostics 8
Preventative Maintenance 9
Common Faults 9

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Softkeys & Glass

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Softkeys & Glass

Softkeys & Glass

This section contains a brief technical reference for the facia Softkeys and
glass assembly used in the ProCash 2054xe USB ATM.

Overview

The Softkeys provides a means for customers to respond to choices and

prompts on the customer display. They are incorporated into the vandal
glass assembly, mounted into the ATM fascia.

The glass is a laminated toughened glass / plastic pane that protects the
LCD from low ambient temperature and minor vandalism attacks.

The connectivity of the Softkeys is described in the following block diagram.

Softkey Connectivity

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Softkeys & Glass

Technical Description

Softkeys

The Softkeys comprise two tactile moving key / membrane 4 – key

keyboard assemblies.

The Softkeys are directly attached to the Customer Panel Special

Electronics but are controlled by the USB Central Special Electronics PCB.

ProCash ATM Softkeys are available (as a pair), and may be replaced in
the field.

Where Softkeys are replaced they should always be replace as a pair.

Glass

The vandal glass pane is a toughened laminated assembly.

The glass is a field replaceable part.

Take care when handling broken glass. Use gloves to protect hands and
dispose of broken glass carefully.

Variants

The glass & Softkeys are available in the following variants:-

· Glass size – 12.1” or 15”

· Glass type – Plain or polarized (privacy filter)

· Softkey size – 12.1” or 15”

· Softkey type – Variations to customer spec (e.g. Braille key

tips / plain key tips etc)

Ensure the correct part is used for repair.

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Softkeys & Glass

Module Removal & Replacement

The ATM must always be powered down when removing or replacing the
glass / Softkey assy.

Precise detail will vary dependant on the ATM variant but the procedures
are very similar.

Glass / Softkey Assy

To Remove the Glass / Softkey Assy:

· Rack out the ATM fascia

· Remove the LCD display and set aside where it will not get damaged.

· Disconnect both Softkey connectors from the extension cables –

Mark the connectors before disconnection as the polarity is not
indicated on the plug housings.

· Remove the ground wire connected to the glass / softkey sub-frame.

· Remove the 7 x T20 Torx screws from the top and bottom of the
glass / softkey sub frame.

· Pull the glass / softkey assy gently away from the fascia. Note that
the foam seal will have some degree of bond to both the fascia and
glass / softkey assy.

To Replace the Glass / Softkey Assy:

· To replace the glass / softkey assy reverse the removal process.

· Take care when inserting the assembly into the fascia as it is a tight
fit and there is little tolerance for misaligned glass or keyboards.

· Take care to ensure correct polarity when reconnecting the softkey

cables.

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Softkeys & Glass

Glass / Softkey Keyboards

To Remove the Glass / Softkey Keyboards:

· Lay the glass / softkey assy facedown on a flat surface where you
can work safely.

· Disconnect the softkey cables from the interface PCB.

· Remove the foam seal from around the edge of the glass.

· The following picture illustrates how the glass (#1) is retained by the
softkey keyboards (#2) which are secured by two screws each side
(#3) from the rear of the glass / softkey frame.

· Remove the screws to release the softkeys.

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Softkeys & Glass

· Note the position and type of four screws. There are several
variations and there may be problems if they go back in the wrong
place.

· Ease the softkeys away from the glass and carefully remove the glass
from the frame

To Replace the Glass / Softkey Keyboards:

· Clean the frame using isopropyl alcohol.

· Lay the replacement parts in place.

· Secure the glass and softkey keyboards using the correct screws –
detailed note on softkey screws follows.

· Reconnect the cables to the interface PCB – Note orientation.

· When you are ready to re-install into the ATM - Apply replacement
foam seal around the edge of the glass / keyboard assy.

Softkey Screws

· The range of screws that you may find and their application is
explained below.

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Softkeys & Glass

· This screw is found in later 2150NG / 2050NG

and all XE ATMs and is used with a shake-proof
1
washer. Always use the washer with this type of
screw.

· This screw is the Top softkey screw for most

2150NG / 2050NG ATMs. If used in the lower
2
position it may cause problems with softkey
operation.

· This screw is the Bottom softkey screw for most

2150NG / 2050NG ATMs. If used in the lower
3
position it may cause problems with softkey
operation.

· Softkey screws have caused us many problems and it is important to

understand the issue which is that there is very little depth tolerance
before the screw impacts on the membrane.

· This gets compounded when replacement fascias arrive with glass /

softkey frames that may have shallow, deep, or no countersink on the
screw holes.

· With this in mind, use the correct screws where possible and where
other screws must be used ensure that they do not penetrate the
softkey keyboard too far and cause problems.

· On completion – Always test the operation of all softkeys.

Set-up / Adjustments

There are no field adjustments for the glass or Softkeys.

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Softkeys & Glass

Diagnostics

Self test

The Softkeys are passive items and there is no specific self test performed
on them on power up, however a problem with the Softkeys (e.g. a key
stuck down) may create a Special Electronics Error.

KDiags / DSP

Where KDiags is available, it is possible to thoroughly test the operation of

the Softkeys.

The Softkeys tests can be found within the Special Electronics tests.

Preventative Maintenance

The only maintenance required is to wipe the key surface with a damp cloth
to remove any sticky deposits.

Common Faults

Softkeys Dead – Key Stuck Down

· Softkey sticking down causing
miss-operation.

· Clean Softkeys and test to

ensure reliable operation.

· Replace Softkeys if still

sticking.

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Softkeys & Glass

Error CSC-WSEL 28008036 – Screw Penetrating Membrane

· Softkey screw is interfering with
the membrane.

· Usually the problem is with the

lower screws. Confirm by
backing screws out and testing.

· Always use screws of the

correct length.

Softkeys Dead (After Replaced) – Screw Penetrating Membrane

· Softkey screw is interfering with
the membrane.

· Usually the problem is with the

lower screws. Confirm by
backing screws out and testing.

· Always use screws of the

correct length.

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Touch Screen - RST

Touch Screen - RST

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 7
Set-up / Adjustments 10
Diagnostics 10
Preventative Maintenance 11
Common Faults 12

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Touch Screen - RST

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Touch Screen - RST

Touch Screen - RST

This section contains a brief technical reference for the RST Touch Screen
that may be specified as an option for ProCash ATMs.

Overview

The Touch Screen may be specified as a customer interface device in the

ProCash ATM.

Connectivity for the Touch Screen is described in the following picture:-

RST Touch Screen Connectivity

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Touch Screen - RST

Technical Description

General information

The RST Touch Screen System provides a touch interface for the ATM
user.

The Customer Touch Screen system comprises of the following two

hardware elements:-

· Touch Screen Pane with integrated Analogue Capacitive Sensor.

· Touch Screen Controller with control and interface electronics.

The Touch Controller will normally be found mounted on a bracket to the

rear of the customer LCD display box.

The +5v operating voltage is supplied by the USB connection.

Interface

The Touch Controller uses a standard USB "B" connector.

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Touch Screen - RST

Variants

Touch Screen Pane

The Touch Screen Pane is available in the following variants for the 2054xe
USB ATM.

With LCF Privacy Filter:-

· 01750050175 - Pane with LCF (Superseded by 01750159727)

· 01750159727 - Pane with LCF (Superseded by 01750127830)

· 01750070652 - Pane with LCF (Superseded by 01750127830)

· 01750016264 - Pane with LCF (Superseded by 01750127830)

· 01750127830 - Pane CTII with LCF (See note 1)

Note: LCF is a 3M Micro-Louver privacy filter that allows a 60o viewing

angle with minimal loss of display quality.

Without LCF Privacy Filter:-

· 01750052588 - Pane without LCF (Superseded by 01750176780)

· 01750176780 - Pane without LCF (Superseded by 01750127829)

· 01750070378 - Pane without LCF (Superseded by 01750127829)

· 01750106261 - Pane without LCF (Superseded by 01750127829)

· 01750127829 - Pane CTII without LCF (See Note 1)

Note 1 - Where 01750127829 or 01750127830 is used to replace an older

version touch pane, please note that these later version panes require
touch screen controller 01750109609 or 01750170098.

Any earlier version touch screen controller should be replaced along with
the Pane.

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Touch Screen - RST

Touch Screen Controller

The RST Touch Screen controller is available in the following variants for
the 2054xe USB ATM:-

· 01750089554 - Touch Controller (Replaced by 01750109609)

· 01750109609 - Touch Controller (Replaced by 01750170098)

· 01750170098 - Touch Controller RST WN with Ground Strap

Touch Controllers 01750109609 & 01750170098:-

· Are both RoHS compliant

· Have improved electronics for better detection of weak input signals.

· Have improved grounding to improve reliability and resistance to ESD

when used with Touch panes that have a ground lead.

· Can still be used with Touch Screen Panes that do not have a ground
lead. i.e. there is no requirement to replace the Touch Screen pane if
it does not have a ground lead.

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Touch Screen - RST

Module Removal & Replacement

Always power the ATM down before working on the Touch Screen.

Touch Screen Controller

Removal:-

· Power the ATM down.

· Fully rack out the fascia.

· Disconnect the USB connector at the stub cable.

· Disconnect any ground straps that are attached to the Touch

Controller.

· Remove the 2 x Tx20 Torx Screws that retain the touch screen
controller.

· Carefully lift the Touch Controller away from the subframe - Note that
the pane is still connected.

· Disconnect the Touch Screen pane from the rear of the touch screen
controller

Replacement:-

· Reverse the removal procedure.

· Ensure that all grounding braids / cables are re attached and

secured.

· Ensure all harness is neatly tied in to existing cable runs.

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Touch Screen - RST

Touch Screen Pane

Removal:-

· Power the ATM down.

· Fully rack out the fascia.

· Remove the Touch Screen controller.

· Disconnect the data, backlight and LCD box fan power cables from
the customer display as shown in the following picture:-

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Touch Screen - RST

· Locate the 2 x Thumb Screws, (indicated by the arrows in the

following picture), that retain the LCD box and loosen them. There is
no need to remove them completely or to remove or loosen the studs
at the bottom of the LCD box.

· Pull the LCD box up slightly and back to remove it from the ATM.

· If softkeys are installed, disconnect the Softkey connectors at the

extensions, taking care not to damage the clips. Take a note of the
connector orientation and mark if required so there is no risk of error
when reconnecting.

· Remove the 8 x Tx20 Torx screws that retain the pane sub-frame to
the fascia.

· Remove the 4 x Screws that retain the Glass Pane

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Touch Screen - RST

Replacement:-

· Reverse the removal procedure.

· Ensure that all grounding braids / cables are re attached and

secured.

· Ensure all harness is neatly tied in to existing cable runs.

Set-up / Adjustments

The Touch screen may be calibrated using KDiag or T/SOP

There are no other field adjustments or setting specified for the Touch
Screen system.

Diagnostics

Status LED

The Touch Screen runs its own self test on power up and there is an LED
(location shown in the following picture) that indicates the device status
after power up and in use.

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Touch Screen - RST

Power Up Self Test

The LED will blink a number of times within a 10 second window if an

error is found at power up:-

Blink (in 10 Sec) Status

0 (LED On) Powered Up - No Command Received
1 RAM Error
2 ROM Error
3 A/D Convertor Error
4 EEPROM Error
5 Sensor Error

Sensor Indication

If the Touch Sensor is activated, The LED will flash

KDiags

Where available, KDiags may be used to calibrate and test the Touch
Screen functionality.

T/SOP

Where available, T/SOP may be used to calibrate and test the Touch
Screen functionality.

CSC-W32 Error Codes

There are currently no known CSC-W32 error codes that relate to Touch
Screen faults

Preventative Maintenance

General maintenance involves only a wipe over with a damp cloth to

remove any sticky residue from the screen surface.

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Touch Screen - RST

Common Faults

No Response From Touch Screen (Recovers with reset)

· Intermittent Touch Screen
failure, recovers with ATM
reset.

· Check Touch screen ground is

secure - Terminal must be
beneath washer.

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Operator Panel -OP04

Operator Panel – OP04

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 10
Diagnostics 10
Preventative Maintenance 11
Common Faults 11

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Operator Panel -OP04

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Operator Panel -OP04

Operator Panel – OP04

This section contains a brief technical reference for the USB Operator
Panel (OP04) used in the ProCash ATMs.

Overview

The Operator Panel provides a means for the ATM operator to enter
Supervisor function and carry out replenishment tasks etc.

The USB version has additional controls and indicators that were previously
resident on the Special electronics.

The Operator panel functions under the control of the ATM application and
communicates with the application via the USB comms link.

The connectivity of the Operator Panel is described in the following block

diagram.

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Operator Panel -OP04

Technical Description

The USB Operator Panel comprise a tactile keyboard unit, backlit 240 x
128 Pixel LCD display and a PCB with the associated electronics for control
of the device and communications with the host PC via the USB link.

The USB version now incorporates additional controls and indicators for
functions that are physically resident on the USB Central Special
Electronics PCB.

Main features

· The following diagram illustrates the operator panel’s main features:-

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Operator Panel -OP04

The USB Operator Panel is best considered as a device with two distinct
functional areas:-

· SOP Functions – Op. Panel / ATM PC

· Control Functions – Op. Panel / Central Special Electronics.

The elements within each functional area are described in detail in the
following tables.

SOP functions

Function Keys · Keys F1 to F8 are available for functions

designated by the application.

Shift Key · The shift key (abc) allows entry of alternative

characters if supported by the application.

· The key is pressed once to activate shift,

which remains active until the key is pressed
again.

Service Key · The Service key may be used to toggle

between applications, (e.g. SOP and T/SOP) if
supported by the applications.

SOP Keyboard · The standard SOP keyboard allows operator

input for configuration, input of totals and
menu navigation.

Control functions

On / Off Key · The On/Off key switches the ATM in and out of
Standby mode under application control.

· There are two associated indicator LEDs.

· Standby LED – Is on (Red) when ATM is in

standby and off when the ATM is powered up.

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Operator Panel -OP04

· On LED – Flashes green during power up and

is on solid when the ATM completes power up.

Speaker Key · The speaker key can be used to adjust the

beeper speaker volume in eight increments.

· Unless there are special circumstances, the

required speaker volume will be at maximum.

LCD Light Key · The LCD Light key is used to toggle the LCD
backlights between two states:

1. The LCD backlight is permanently on –

The LCD Light LED will illuminate.

2. The LCD backlight is under application

control.

SOP Key · The SOP key is used to enter or exit SOP

under control of the application.

· The associated SOP LED will light up when

the key is pressed.

UPS LEDs · Indicators LEDs show the operational status

and battery capacity of an attached UPS.

USB Interface / Power supply

The communication link is USB 1.1 full speed.

The USB Operator Panel is powered by the +5v DC carried on the USB
cable.

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Operator Panel -OP04

Harness details

There are two cables to the USB Operator Panel.

USB cable – Carries the 5v operating voltage and data to and from the PC /
Operator panel for SOP functions

I2C Bus Cable – Connects to the Central Special Electronics to enable

control of the power, LCD backlights, SOP entry & exit, and speaker
volume functions that reside on the Special Electronics PCB.

USB cable

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Operator Panel -OP04

I2C Bus Cable

Module Removal & Replacement

The ATM must be powered down before the Operator panel is removed or
replaced.

I2C bus cables must never be disconnected or reconnected with power on.

Please note that where an operator panel is specified in the Hardware.ini

file, (which will always be the case where one is fitted), the ATM will not
complete initialisation if the operator panel is disconnected.

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Operator Panel -OP04

To remove the operator panel:

· Power the ATM down.

· Loosen the single T20 Torx screw (1 in the picture below), that retains
the operator panel cradle and lift the complete assembly clear.

· Remove both cables.

· The operator panel is secured to its cradle by a single T20 Torx screw
on the rear – if the operator panel needs to be taken out of its cradle,
remove this screw.

To replace the operator panel:

· Ensure that the ATM is powered down.

· If installing a replacement panel, ensure all labels are correct and

change as required before installing the panel into it’s cradle.

· To re-install, reverse the removal procedure.

· Ensure that the cable connectors are fully pushed home.

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Operator Panel -OP04

Set-up & Adjustments

Key Labels

Replacement operator panels are supplied with a pack of alternative key

labels.

Check with the original keyboard layout and legends and change as
required.

With the operator panel removed from it’s bracket, remove the end caps by
loosening the screws on the rear of the operator panel assy.

The PCB assy is retained by a single countersunk screw and once this is
removed the PCB can be pulled out.

Replace the labels as required.

Reassemble in reverse order of removal.

Functional Set-up Options

The operator panel can be set up for different language and functional
options by configuration downloaded from the ATM PC.

There is no manual set-up process for this operator panel.

Diagnostics

The Operator panel is an intelligent device that runs it’s own self test on
power up on:-

· Firmware (if not present, start-up halts).

· Onboard memory.

· USB port

· LCD display

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Operator Panel -OP04

· Keyboard

The test results are displayed for 5 seconds (approximately) on the LCD
display.

If the test fails the red Service LED will light up.

KDiags

USB Operator Panel KDiag is available as part of later DSP and KDiag32
packages.

Note that it is not possible to test the operator panel in DSP if that is the
device you are using as the interface.

It is currently not possible to test the USB Operator panel (or any other
USB device) using the bootable CD version 2.1

Preventative Maintenance

The Operator Panel should be cleaned using a damp cloth and mild
detergent. Do not use harsh abrasives or solvents.

Common Faults

There is currently no common fault information available for this device.

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Graphical Operator Panel -OP05

Graphical Op Panel – OP05

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 11
Set-up / Adjustments 12
Diagnostics 12
Preventative Maintenance 13
Common Faults 13

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Graphical Operator Panel -OP05

Graphical Op Panel – OP05

This section contains a brief technical reference for the USB Graphical
Operator Panel (OP05) used in the ProCash ATMs.

Overview

The OP05 Graphical Operator Panel provides a means for the ATM
operator to enter Supervisor function and carry out replenishment tasks etc.

The Graphical Operator Panel may optionally incorporate the controls and
indicators that were previously resident on the V.24 SE III.

Typical connectivity of a Graphical Operator Panel (with control keypad &

Indicators) is described in the following block diagram.

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Graphical Operator Panel -OP05

Technical Description

The USB Graphical Operator Panel incorporates the following elements:-

· 10.4” Colour LCD (800 x 600 SVGA)

· Integrated Resistive Touchscreen

· Controller PCB with electronics for control of the device and

communications with the host PC via the USB 2.0 link.

· External 12v DC PSU

· Optional keypad & Indicators for control functions and I2C Bus
connector to the USB Central Special Electronics

Variants

Three variants are available:-

· Graphical Op Panel Standard Size Housing With Keypad &

Indicators (01750104454)

· Graphical Op Panel Standard Size Housing Without Keypad &

Indicators (01750125260)

· Graphical Op Panel Small Size Housing Without Keypad &

Indicators (01750101405)

The smaller housing allows use of this operator panel where space is
restricted.

Operator panels without the control keypad and indicators function are
typically used where an external control panel is installed which then
provides this functionality.

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Graphical Operator Panel -OP05

Main features

The following diagram illustrates the Graphical Operator Panel’s main

features:-

10.4” Graphical Operator Panel with Control Keypad & Indicators

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Graphical Operator Panel -OP05

Connections

The following diagram illustrates the connections present on the rear of the
Graphical Operator Panel:-

10.4” Graphical Operator Panel Connectors

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Graphical Operator Panel -OP05

Keypad & Indicator functions

Integrated Control functions are only available with the operator panel has
the optional keypad & indicators.

Location of the Function buttons and status indicators are illustrated in the
following diagram:-

On / Off Key · The On/Off key switches the ATM in and out of
Standby mode under application control.

· There are two associated indicator LEDs.

· Standby LED – Is on (Red) when ATM is in

standby and off when the ATM is powered up.

· On LED – Flashes green during power up and

is on solid when the ATM completes power up.

Speaker Key · The speaker key can be used to adjust the

beeper speaker volume in eight increments.

· Unless there are special circumstances, the

required speaker volume will be at maximum.
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Graphical Operator Panel -OP05

LCD Light Key · The LCD Light key is used to toggle the LCD
backlights between two states:

1. The LCD backlight is permanently on –

The LCD Light LED will illuminate.

2. The LCD backlight is under application

control.

SOP Key · The SOP key is used to enter or exit SOP

under control of the application.

· The associated SOP LED will light up when

the key is pressed.

UPS LEDs · Indicators LEDs show the operational status

and battery capacity of an attached UPS.

USB Comms

The communication link for screen data and the Touchscreen function is
via USB 2.0.

The Graphical Operator Panel must always be connected directly to one of

the ATM PC’s USB port.

If it is connected to a USB 1.1 port (e.g. USB Central Special Electronics),

the Operator Panel will become unreliable.

I2C Bus Comms

The communication link for control button and indicator data is via I2C Bus
from the USB Central Special Electronics.

Where the Operator panel does not have the optional Control & Indicator
functionality, there is no requirement for an I2C Bus connection.

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Graphical Operator Panel -OP05

As with other I2C Bus connections, the cable must never be removed or
inserted with the ATM powered up or the Operator Panel and / or Central
Special Electronics will be destroyed.

Power supply

· +5v DC is provided by the Central Special Electronics via the USB

cable.

· +12v DC is provided by an external PSU, powered from the AC

distributor.

Harness details

· There are three cables to the USB Graphical Operator Panel.

USB cable

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Graphical Operator Panel -OP05

I2C Bus Cable

12v DC Power

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Graphical Operator Panel -OP05

Module Removal & Replacement

The ATM must be powered down before the Operator panel is removed or
replaced.

I2C bus cables must never be disconnected or reconnected with power on.

Please note that where an operator panel is specified in the Hardware.ini

file, (which will always be the case where one is fitted), the ATM will not
complete initialisation if the operator panel is disconnected.

To remove the operator panel:

· Power the ATM down.

· Hinge the Operator panel down to access the power and comms
cables and remove all three cables.

· Remove the 2 x T20 Torx screws that secure the Operator panel to its
hinge / bracket and lift the Operator panel clear.

To replace the operator panel:

· Ensure that the ATM is powered down.

· To re-install, reverse the removal procedure.

· Ensure that the cable connectors are fully pushed home.

· Once installed, the Operator panel Touchscreen will require

calibration.

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Graphical Operator Panel -OP05

Set-up & Adjustments

The Touchscreen will require calibration when:-

· A new operator panel is installed.

· The customer screen resolution is changed.

When the ATM reboots CSC-W32 (at release level 21.30 or higher) there is
a 10 second window in which calibration can be performed.

Follow the prompts to touch the dots as they are displayed.

Calibration data is stored on the operator panel controller PCB.

Once calibrated, re-calibration should not be required during normal

operation.

Diagnostics

The Operator panel is an intelligent device that runs it’s own self test on
power up on:-

· Firmware (if not present, start-up halts).

· Onboard memory.

· USB port

· LCD display

· Keyboard

The test results are displayed for 5 seconds (approximately) on the LCD
display.

If the test fails the red Service LED will light up.

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Graphical Operator Panel -OP05

KDiags

Where KDiag is available, the USB Operator Panel test is available as part
of later DSP and KDiag32 packages.

Note that it is not possible to test the operator panel in DSP if that is the
device you are using as the interface.

It is currently not possible to test the USB Operator panel (or any other
USB device) using the bootable CD version 2.1

Preventative Maintenance

The Operator Panel should be cleaned using a damp cloth and mild
detergent. Do not use harsh abrasives or solvents.

Common Faults

There is currently no common fault information available for this device.

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Card Reader – CHD-V2XU

Card Reader – CHD-V2XU

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 9
Set-up / Adjustments 11
Diagnostics 11
Preventative Maintenance 13
Common Faults 14

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Card Reader – CHD-V2XU

Card Reader – CHD-V2XU

This section contains a brief technical reference guide to the CHD V2XU
Hybrid Card Reader when used in the ProCash ATM.

Overview

The CHD V2XU Card Reader is a hybrid unit able to read and write
magnetic stripe as per ISO 7810 and 7811, parts 1 to 5 (Tracks 1,2 &3) and
Smart cards as per ISO 7816 (parts 1 to 3). The chip reader is fully EMV
3.1.1, and ZKA compliant.

Typical connectivity of the card reader is described in the following block

diagram.

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Card Reader – CHD-V2XU

Technical Description

The CHD-V2X is available in the following variants:-

Interface Card Reader Variant Part Number

V.24 CHD-V2XF Standard 01750049626
V.24 CHD-V2XF Standard (RoHS) 01750105986
V.24 CHD-V2XF with ACT feature 01750105987
USB CHD-V2XU Standard 01750105988
USB CHD-V2XU with ACT feature 01750105989

The “U” variants only are compatible with the Wincor USB ATMs.

The CHD V2X Card Reader Writer is designed to read and write both
magnetic stripe and chip type Smart cards.

The ACT is an optional feature that detects and prevents Lebanese loop
type card theft.

Implementation of the card reader optional features is fully dependant

upon the ATM application software and downloaded firmware.

The card reader receives it’s +24v DC supply from the central power
supply via the 24v DC Distribution PCB.

In the event of a power failure during a transaction, a large capacitor

supplies sufficient current to complete the card process as far as closing
down and returning or capturing the card.

On power failure, the ATM’s application determines which actions will be

taken from the following options if a card is present in the reader:-

· Take no action

· Close down and return the card

· Close down and capture the card

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Card Reader – CHD-V2XU

Card reader sensors

The card reader detects the card, tracks its progress and generally
monitors the operation of the card reader via the following sensors.

Card Width Switch - A small micro switch is activated only when a

card of the full correct width is inserted.

Pre-Head - Senses the magnetic stripe on a card that the

customer is attempting to insert

Shutter Sensor - A Hall effect sensor that detects the operation

of the shutter.

Position Sensors - 4 x IR LED / Phototransistors (S1, S2, S3, S4)

detect the movement of the card through the
reader.

Chip Contact Sensor - A small micro switch detects the position of the
Chip card read / write contact block.

The following diagram illustrates the position of these sensors, the mag
card read / write head and Chip card contact block.

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Card Reader – CHD-V2XU

ACT feature

CHD-V2X card readers with ACT feature (Anti-Card Trap) incorporate

counter-measures to prevent card theft caused by “Lebanese loop” type
fraud.

The ACT has three elements:

· Additional card reader hardware – A mechanical clamping

device that once triggered will physical prevent removal of the
card. Levers above the card reader throat allow removal of
clamped cards.

· Additional card reader logic – Moves the card momentarily to the

eject position before the card is read (and before the customer is
prompted for their PIN). If the card is unable to move to the eject
position the logic determines that the card has been “trapped” and
triggers the clamping device.

· Controlling software - Activates the ACT Lebanese loop

recognition functionality and handles events and status reports
that are generated by any attempted fraud.

Once a card is clamped, customer level FLM may not be effective in

releasing the clamped card and returning the ATM to service.

Engineer attendance will almost certainly be required, (especially where the

fraudster has used excessive force to attempt to retrieve the card and trap
device), to:-

1. Attempt to release the card without damaging the card reader.

2. Carefully check that no parts of the Lebanese loop device or

other debris remains in the card reader.

3. Establish if the card reader is fully functional and can be

returned to service or is too badly damaged and must be
replaced

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Card Reader – CHD-V2XU

To remove a clamped card, refer to the following diagram and proceed as

follows:-

ACT Clamped Card Release

1. Power the ATM down

2. Press latch lever marked 1 in the diagram above down as far as

possible

3. Press lever 2 down as far as possible

4. Rotate the card transport to eject the card

Once the card is ejected it is essential that the condition of the card reader
is assessed and any remedial action, (cleaning, removal of debris etc) is
carried out before returning the card reader to service.

It is expected that not all card readers will survive the probable forced
attempts to remove clamped cards and Lebanese loop devices.

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Card Reader – CHD-V2XU

Connectors

Connector locations for the CHD-V2XU card reader PCB are illustrated
below.

Harness

The following diagrams illustrate the power and data harness associated
with the card reader.

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Card Reader – CHD-V2XU

Card Reader USB cable

Module Removal & Replacement

Important notes regarding card reader removal / replacement:-

· Never remove or replace the card reader with the ATM powered up.

· Remember that the power connector may be live (from the big
capacitor) even if the ATM is powered off.

· Note orientation – It is possible to install this card reader upside

down!

· The retaining screws must be the correct length. If incorrect screws

(that are too long) are used they will contact the shutter solenoid

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Card Reader – CHD-V2XU

windings causing damage to the card reader control electronics. Use

only the correct M4 x 5mm Taptite screws.

Removal:-

· Locate the power and data connector on the rear of the card reader
and remove both.

· Where the ATM has a CPK installed, remove the wire from the card
reader width switch.

· From underneath the card reader rack, locate the 2 x T20 Torx
screws (see picture) and loosen them by a few turns. There is no
need to remove them and it is in fact better not to do so.

Card Reader Retaining Screws

· The card reader can then be pulled forward to clear the screws and
lifted clear.

· Before replacing the card reader, check the area behind the clear
card reader dust cover and clean (or replace) if required.

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Card Reader – CHD-V2XU

Replacement:-

· To replace the device, reverse the removal process.

· Where a CPK is installed, remember to re attach the CPK wire to the

width switch and ensure that it makes good contact

· Once the card reader is replaced, any attached CPK must be

reinitialised to avoid early life failure which will report as a card reader
fault.

Set-up / Adjustments

No field adjustments are specified by Wincor-Nixdorf at this time.

On power up, the card reader will download firmware automatically and set-
up the correct operational parameters.

Diagnostics

The card reader does not run a visible self test on power up and there is
currently no way of testing the device without access to KDiag.

KDiags

Where there is access to KDiags it is possible to test all card reader

functions, sensor conditions etc.

It is not possible to read / write to live chip cards due to their inbuilt security;
however chip functions can be tested using the Wincor-Nixdorf test card.

Test Cards & KDiags:

It is recommended that only the Wincor-Nixdorf test card 01750000093 or

its substitute, 01750066226 is used for testing. The “Bobbs Card” that
circulated through the industry some time ago will give unreliable results.

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Card Reader – CHD-V2XU

CSC-W32 Error Codes

Card Reader (CSC WIDU):

2000FE08 Communications failure to card reader.

2000FE09 Communications failure to card reader.
2000FE85 Communications failure to card reader.
2800E000 Possible software reload required.
2800E002 Card transport sensor blocked.
2800E00A Card jam on entry.
2800E00B Shutter jam or invalid shutter position reported.
2800E00C Transport sensor defective.
2800E00D Card length error - card too long.
2800E00E Card length error - card too short.
2800E010 Possible tampering. Possible card trapping.
2800E011 Card taken out or jammed on attempted retract.
2800E012 Shutter position sensor or width switch problem.
2800E014 Magnetic stripe read error.
2800E01E Power fail detected.
2800E028 Card taken during attempted retract.
2800E070 No firmware loaded to card reader.
2800E071 Invalid firmware download.
2800E100 No magnetic stripe on card.
2800E104 Card clamp activated
2800E10E Power fail at command execution
2800E180 Chip reader failed – Bad card or chip contacts.
2800E182 Unable to activate chip card.
2800E183 Unable to deactivate chip card.
2800E184 Comms with chip card failed.
2800E186 Invalid response from chip card.
2800E187 Invalid “Answer to reset” response from chip card.
2800F006 Invalid state – Probably debris or broken card

Preventative Maintenance

The following PM tasks should be carried out:-

· Clean rollers with Isopropyl Alcohol only. Water based cleaners will
cause the roller tyres to swell.

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Card Reader – CHD-V2XU

· Shake / Vac / Blow out any debris or foreign objects.

· Inspect the rollers carefully. There is no point carrying out PM activity

on a card reader with partly detached or deformed rollers.

· Clean the throat area thoroughly especially in the groove where the
shutter sits – A high percentage of card readers that are returned for
repair are found only to need cleaning.

· Check the Chip Contact block for damaged contacts.

· Operate the Contact Block solenoid by hand and check for correct
operation.

· Check the shutter operation and clean / lube the pivot and linkage.

· Clean the sensors with air duster and a soft brush.

Shutter Protection Bracket – Field Upgrade

· The shutter operating linkage may be damaged by vandalism or by

the ATM operator attempting to open the shutter

· A bracket is available that will prevent access to the tag that

operators tend to use (incorrectly) to try to open the shutter.

· The picture bellows shows this Shutter Protection Bracket (part

number 01750179631) in place.

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Card Reader – CHD-V2XU

Common Faults

Shutter Failures – Dirt In Throat.

· Build up of dirt in the throat
prevents shutter operating
correctly.

· Clean the throat and ensure

that the “gutter” is clear of
compacted debris.

· Best achieved by splitting the

throat although it is possible to
clean this fairly effectively using
a cable tie or similar to poke
out the dirt.

Shutter Failures – Linkage Deformed.

· Linkage deformed by vandalism
or by customer trying to force
shutter open.

· Repair linkage if possible and

test to determine if card reader
can be recovered or must be
replaced.

· Install shutter protection plate

01750179631 to prevent
recurrence.

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Card Reader – CHD-V2XU

Cards Not Accepted – Card Width Actuator Worn

· Groove worn in width switch
actuator causes intermittent
detection of cards.

· A replacement roller style

actuator is available as spare
part - 01750126408.

Rollers Detached / Swelling Up

· Rollers swelling and detach
from hub causes erratic card
movement.

· Usual cause is use of water

based cleaning solution – Only
Isopropyl should be used.

· Rollers are not available – Card

reader must be replaced.

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Card Reader – CHD-V2XU

Not Reading Chip Cards - Chip Contacts Damaged

· Contacts damaged and unable
to read data from card.

· May be caused by foreign

objects, inappropriate cleaning,
or binding chip contact block.

· Complete assy is not available

as spare part but it may be
possible to reform contacts.

Sensors Dirty
· Foreign objects or dust covers
sensors.

· Contact with harsh solvents

may frost sensors.

· Clean sensors using a soft

brush and air duster.

· Use of standard wet cleaning

card will not clean sensors.

· KDiag can be used to measure

state of sensors.

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Card Reader – CHD-V2CU

Card Reader – CHD-V2CU

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 14
Set-up / Adjustments 15
Diagnostics 16
Preventative Maintenance 17
Common Faults 18

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Card Reader – CHD-V2CU

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Card Reader – CHD-V2CU

Card Reader – CHD-V2CU

This section contains a brief technical reference guide to the CHD V2CU
Hybrid Card Reader when used in the ProCash ATM.

Overview

The CHD V2CU (aka CHD V3X) Card Reader is a hybrid unit able to read
and write magnetic stripe as per ISO 7810 and 7811, parts 1 to 5 (Tracks
1,2 &3) and Smart cards as per ISO 7816 (parts 1 to 3). The chip reader is
fully EMV 3.1.1, and ZKA compliant.

Typical connectivity of the card reader is described in the following block

diagram.

Card Reader Connectivity (Typical)

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Card Reader – CHD-V2CU

Technical Description

The CHD V2CU Card Reader Writer is designed to read and write both
magnetic stripe and chip type Smart cards.

Wincor refer to this card reader as either of the following:-

· CHD V2CU (The manufacturers reference)

· CHD V3X (Wincor marketing reference)

Variants

There are currently three major variants:-

CHD-V2CU Variant Wincor Part

CHD-V2CU Standard 01750173205
CHD-V2CU with ACT feature 01750199931
CHD-V2CU HiCo 01750199932

Additionally, the manufacturer has slightly changed design of the card

reader during 2011, so we now have old (Pre Mid 2011) and new (Post Mid
2011) versions of each major variant.

The impact of the design change is that for the new version it is much more
difficult to remove the security covers to get access for clearing foreign
objects, jammed cards etc.

The new design was introduced at the following BZ level for each type:-

CHD-V2CU Variant Wincor Part BZ Level

CHD-V2CU Standard 01750173205 1G
CHD-V2CU with ACT feature 01750199931 1A
CHD-V2CU HiCo 01750199932 1B

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Card Reader – CHD-V2CU

· Old / New version can be determined by reference to the hardware

build detail (BZ Level) on the part number label.

Main Features

The following picture illustrates the card reader features that are relevant to
operation & access for servicing.

An optional jitter feature (similar to that implemented in NCR ATMs)

designed to defeat skimming is available via firmware.

The functional implementation of the card reader features is fully dependant

upon the ATM application software and downloaded firmware.

The card reader receives it’s +25v DC supply from the central power supply
via the 25v DC Distribution PCB.

In the event of a power failure during a transaction, a large capacitor

supplies sufficient current to complete the card process as far as closing
down and returning or capturing the card.

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Card Reader – CHD-V2CU

On power failure, the ATM’s application determines which actions will be

taken from the following options if a card is present in the reader:-

· Take no action

· Close down and return the card

· Close down and capture the card

Card reader sensors

The card reader detects the card, tracks its progress and generally
monitors the operation of the card reader via the following sensors.

Card Width Switch - A small micro switch is activated only when a

card of the full correct width is inserted.

Pre-Head - Senses the magnetic stripe on a card that the

customer is attempting to insert

Shutter Sensor - A Hall effect sensor that detects the operation

of the shutter.

Position Sensors - 4 x IR LED / Phototransistors (S1, S2, S3, S4)

detect the movement of the card through the
reader.

Chip Contact Sensor - A small micro switch detects the position of the
Chip card read / write contact block.

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Card Reader – CHD-V2CU

The following diagram illustrates the position of these sensors and the mag
card read / write head and Chip card contact block.

CHD-V2CU Sensor Locations etc.

Connectors

Connector locations for the CHD-V2CU card reader PCB are illustrated
below.

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Card Reader – CHD-V2CU

Harness

The following diagrams illustrate the power and data harness associated
with the card reader.

Card Reader USB cable

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Card Reader – CHD-V2CU

Access for inspection / servicing

On old style card readers, the security cover may easily be raised for
access to clear card jams, remove foreign objects etc.

For the new style card reader it is much more difficult.

Old Style Card Reader:-

To open the cover:-

· Locate the single screw that secures the security cover (illustrated in
the diagram below)

· The cover can now be raised from the front (i.e. it is hinged at the
back end of the card reader.

To close the cover:-

· Close the cover down and push toward the front so that the screw
holes align.

· Replace the cover securing screw.

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Card Reader – CHD-V2CU

New Style Card Reader:-

To open the card reader:-

· Loosen (do not remove)

the 4 x Screws identified
by the arrows in the
picture.

· When the last screw is

loosened, the upper
transport will open under
spring pressure.

To close the card reader:-

· Reverse the removal process.

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Card Reader – CHD-V2CU

To remove the top cover:-

· Remove 2 x Screws on
the side of the card
reader, identified by the
arrows in the picture.

· Remove 1 x Screws from

the rear of the card
reader, identified by the
arrow in the picture.

· Note the ground strap.

· Remove 1 x Screws from

the top of the card reader,
identified by the arrow in
the picture.

· The top cover can then be

removed.

To replace the top cover:-

· Reverse the removal process.

· Ensure that the ground strap is secured beneath the screw.

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Card Reader – CHD-V2CU

To remove the Throat:-

· Remove 2 x Screws
identified by the arrows in
the picture.

· The Throat / Shutter assy

can the be carefully
removed.

· Note that the harness

remains attached so take
care.

To replace the Throat:-

· Reverse the removal process.

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Card Reader – CHD-V2CU

To remove the Front Roller / Sensor:-

· The Throat assy must first

be removed.

· Remove 2 x Screws
identified by the arrows in
the picture.

· The Front Roller / Sensor

assy can the be carefully
removed.

· Note that the harness

remains attached so take
care.

To replace the Front Roller / Sensor:-

· Reverse the removal process.

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Card Reader – CHD-V2CU

Module Removal & Replacement

Important notes regarding card reader removal / replacement:-

· Never remove or replace the card reader with the ATM powered up.

· Remember that the power connector may be live (from the big
capacitor) even if the ATM is powered off.

· Note orientation – It is possible to install this card reader upside

down!

· The retaining screws must be the correct length. If incorrect screws

(that are too long) are used they will contact the shutter solenoid
windings causing damage to the card reader control electronics. Use
only the correct M4 x 5mm Taptite screws.

Removal:-

· Locate the power, capacitor and data connector on the rear of the
card reader and remove both.

· Where the ATM has a CPK installed, remove the wire from the card
reader width switch.

· From underneath the card reader rack, locate the 2 x T20 Torx
screws (see picture) and loosen them by a few turns. There is no
need to remove them and it is in fact better not to do so.

Card Reader Retaining Screws

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Card Reader – CHD-V2CU

· The card reader can then be pulled forward to clear the screws and
lifted clear.

· Before replacing the card reader, check the area behind the clear
card reader dust cover and clean (or replace) if required.

Replacement:-

· To replace the device, reverse the removal process.

· Where a CPK is installed, remember to re attach the CPK wire to the

width switch and ensure that it makes good contact

· Once the card reader is replaced, any attached CPK must be

reinitialised to avoid early life failure which will report as a card reader
fault.

Set-up / Adjustments

No field adjustments are specified by the manufacturer at this time.

On power up, the card reader will download firmware automatically and set-
up the correct operational parameters.

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Card Reader – CHD-V2CU

Diagnostics

The card reader does not run a visible self test on power up and there is
currently no way of testing the device without access to KDiag.

KDiags

Where there is access to KDiags (at v 2.3/10 or later) it is possible to test

all card reader functions, sensor conditions etc.

It is not possible to read / write to live chip cards due to their inbuilt security;
however chip functions can be tested using the Wincor-Nixdorf test card.

Test Cards & KDiags:

It is recommended that only the Wincor-Nixdorf test card 01750000093 or

its substitute, 01750066226 is used for testing. The “Bobbs Card” that
circulated through the industry some time ago will give unreliable results.

CSC-W32 Error Codes

Card Reader (CSC WIDU):

2000FE08 Communications failure to card reader.

2000FE09 Communications failure to card reader.
2000FE85 Communications failure to card reader.
2800E000 Possible software reload required.
2800E002 Card transport sensor blocked.
2800E00A Card jam on entry.
2800E00B Shutter jam or invalid shutter position reported.
2800E00C Transport sensor defective.
2800E00D Card length error - card too long.
2800E00E Card length error - card too short.
2800E010 Possible tampering. Possible card trapping.
2800E011 Card taken out or jammed on attempted retract.
2800E012 Shutter position sensor or width switch problem.
2800E014 Magnetic stripe read error.
2800E01E Power fail detected.
2800E028 Card taken during attempted retract.
2800E070 No firmware loaded to card reader.

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Card Reader – CHD-V2CU

2800E071 Invalid firmware download.

2800E100 No magnetic stripe on card.
2800E104 Card clamp activated
2800E10E Power fail at command execution
2800E180 Chip reader failed – Bad card or chip contacts.
2800E182 Unable to activate chip card.
2800E183 Unable to deactivate chip card.
2800E184 Comms with chip card failed.
2800E186 Invalid response from chip card.
2800E187 Invalid “Answer to reset” response from chip card.
2800F006 Invalid state – Probably debris or broken card

Preventative Maintenance

The following PM tasks should be carried out:-

· Clean rollers with Isopropyl Alcohol only. Water based cleaners will
cause the roller tyres to swell.

· Shake / Vac / Blow out any debris or foreign objects.

· Inspect the rollers carefully. There is no point carrying out PM activity

on a card reader with partly detached or deformed rollers.

· Clean the throat area thoroughly especially in the groove where the
shutter sits – A high percentage of card readers that are returned for
repair are found only to need cleaning.

· Check the Chip Contact block for damaged contacts.

· Operate the Contact Block solenoid by hand and check for correct
operation.

· Check the shutter operation and clean / lube the pivot and linkage.

· Clean the sensors with air duster and a soft brush.

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Card Reader – CHD-V2CU

Common Faults

There is currently no common fault data available for this device.

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DIP Card Reader – ICM 330

DIP Card Reader – ICM 330

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 9
Diagnostics 9
Preventative Maintenance 11
Common Faults 11

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DIP Card Reader – ICM330

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DIP Card Reader – ICM 330

DIP Card Reader – ICM 330

This section contains a brief technical reference guide to the Sankyo ICM
330 DIP Card Reader.

Overview

The ProCash ATM may optionally use a Sankyo ICM 330 (USB interface)
DIP card reader instead of a motorised device.

The connectivity of the card reader is described in the following block

diagram.

ICM330 DIP Reader Connectivity

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DIP Card Reader – ICM330

Technical Description

The Sankyo ICM 330 DIP Card Reader is a hybrid unit able to read
magnetic stripe as per ISO 7810 and 7811, parts 1 to 5 (Tracks 1,2 &3) and
Smart cards as per ISO 7816 (parts 1 to 3).

The ICM 330 is not capable of writing to magnetic stripe.

The integrated chip reader reads and writes to the chip and is EMV 4.0.0
compliant.

The Chip read / write function can only take place when the card is fully
inserted and locked in place by the solenoid operated locking pin.

T0 & T1 Chip read / write protocols are supported.

Customised SAM (Security Application Module) functions are also available

via a single SAM Card socket mounted on the Card reader PCB, which
accepts ID-000 Format SAM cards.

The card reader receives it’s +24v DC supply from the central power supply
via the 24v DC Distribution PCB.

In the event of a power failure during a transaction, a capacitor (optional)

supplies sufficient 24v DC to complete the Chip read / write function.

Variants

The ICM 330 DIP card reader is available in the following variants:-

Interface Card Reader Variant Part Number

USB Sankyo ICM 330 v1 01750102140
USB Sankyo ICM 330 v2 01750208512

Although the two versions are functionally directly interchangeable, the v2

requires different firmware.

This will cause problems where the ATM’s software has previously
supported only the v1 type card reader.

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DIP Card Reader – ICM 330

The definitive method of identifying the two variants is to refer to the

Wincor-Nixdorf part number label.

Where that is not possible, the variants may be visually identified by

checking for the presence / absence of a large blue component on the PCB
(indicated by the arrow in the picture) as follows:-

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DIP Card Reader – ICM330

Card reader functions

The card is manually inserted into the DIP reader.

Two microswitch sensors are used to detect the card as it is inserted.

The magnetic stripe can be read both on insertion and removal.

As the card reaches full insertion, a, it pushes a spring loaded slide

mechanism backwards to:-

· Block the rear sensor.

· Activate the lock pin solenoid (which prevents card movement while
chip read / write is taking place)

· Cam the chip contact block downwards to lower the contacts onto the
card.

· Cam the card support pad upwards to ensure good contact between
the contact block fingers and chip.

On completion, the lock pin is released and the card is withdrawn by the
customer.

ICM 330 DIP Reader Functional Diagram

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DIP Card Reader – ICM 330

Card reader harness & connectors

· Connector locations for the ICM330 DIP card reader are illustrated
below.

ICM330 Connectors

The following diagrams illustrate the power and data harness associated
with the card reader.

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DIP Card Reader – ICM330

Card Reader USB cable

Module Removal & Replacement

Important notes regarding card reader removal / replacement:-

· Never remove or replace the card reader with the ATM powered up.

· Remember that where the optional capacitor is installed, the power

connector may be live even if the ATM is powered off.

To remove the DIP reader:

· Raise the fascia to access the DIP reader.

· Release the cable clamps.

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DIP Card Reader – ICM 330

· Remove the two screws that secure the card reader assembly to
the fascia - Note the earthing braid.

· Locate the power and USB data connector on the rear of the card
reader and remove both.

· The card reader can now be removed from its sub frame.

To replace the DIP reader:

· To replace the device, reverse the removal process.

· Ensure any SAM modules are transferred to the new reader.

Set-up / Adjustments

No field adjustments are specified by Wincor-Nixdorf at this time.

On power up, the card reader will download firmware automatically and set-
up the correct operational parameters.

Diagnostics

The following diagnostics are available for the ICM 330 DIP card reader:-

Level 0 Diags

The card reader has an LED on the bezel that will blink on start up.

The LED will stop blinking once start up has completed successfully.

If the LED continues to blink, a hardware failure has been detected.

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DIP Card Reader – ICM330

KDiags

With access to KDiag32 (not the CD version KDiag), it is possible to test all
card reader functions, sensor conditions etc.

It is not possible to read / write to live chip cards due to their inbuilt security;
however chip functions can be tested using the Wincor-Nixdorf test card.

Test Cards & KDiags

Only use Wincor-Nixdorf test card 01750000093 or its substitute,

01750066226.

CSC-W32 Error Codes

Card Reader (CSC WIDU):

2000F001 Possible cable fault.

2000F002 Possible cable fault.
2000F015 No card in transport.
2000FE08 Possible cable fault.
2000FE09 Possible cable fault.
2800E000 Possible software reload required.
2800E002 Card transport sensor blocked.
2800E00C Transport sensor defective.
2800E014 Card read fail – Possible defective card.
2800E01E Power failed during command execution.
2800E070 No firmware loaded to card reader.
2800E071 Invalid firmware download.
2800E100 No magnetic stripe on card.
2800E10E Power fail during operation
2800E180 Chip reader failed – Bad card or chip contacts.
2800E182 Unable to activate chip card.
2800E183 Unable to deactivate chip card.
2800E184 Comms with chip card failed.
2800E185 Card chip read fail – Possible defective card.
2800E186 Invalid response from chip card.
2800E187 Invalid “Answer to reset” response from chip card.
2800F006 Invalid state – Probably debris or broken card

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DIP Card Reader – ICM 330

T/SOP

Where there is access to T/SOP the current state of the device and all card
reader functions may be tested.

Preventative Maintenance

The following PM tasks should be carried out:-

· Clean the card insertion area using a soft brush and air duster.

· Inspect the chip contacts for damage.

· Clean the magnetic read head using isopropyl alcohol and cleaning
card or Wincor wet cleaning card part number 01750016388.

Common Faults

There is currently no common fault data available for this device.

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DIP Card Reader – ICM330

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USB Special Electronics

USB Special Electronics

Chapter Contents

Overview 3
Technical Description 5
Module Removal & Replacement 8
Set-up / Adjustments 10
Diagnostics 10
Preventative Maintenance 11
Common Faults 11

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USB Special Electronics

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USB Special Electronics

USB Special Electronics

This section contains a brief technical reference for the Special Electronics
PCB used in USB variant ProCash ATMs.

Overview

USB ATMs share the Special Electronics functions over two types of
devices:

· Central Special Electronics

· Customer Panel Special Electronics

There must always be one Central Special Electronics and there may be
one or two (but no more than two), Customer Panel Special Electronics.

The Central Special Electronics is mounted beneath the PC shelf, or on

later 2054xe USB variants on the right hand cabinet frame.

The Customer Panel Special Electronics is mounted on the fascia, above

the glass / soft key assy.

As these two Special Electronics devices are fully interdependent, this

section will cover both.

It is worth noting that while selection and control of some control and
indicator functions (standby, beeper volume, LCD backlights etc) is now to
be found on the USB operator panel, the electronics and logic for these
functions are actually on the Central Special Electronics.

The typical connectivity of the USB Special Electronics and Customer

Panel Special Electronics is described in the following block diagram

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USB Special Electronics

Typical USB Special Electronics Connectivity

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USB Special Electronics

Technical Description

The Special Electronics provides the following functions and monitoring /

control logic:-

· Control of AC distributor.

· Control of fascia lighting.

· Control of M.E.I.s (Media Entry Indicators).

· Volume control & drive for beeper speaker (Not audio).

· Monitoring UPS if installed.

· Monitoring & control of soft keys.

· Monitoring & control of standard keyboard (But not EPP).

· Monitoring & control of Central PSU III voltages.

· Monitoring Secure Captured Card tray option.

· Control of LCD backlighting On / Off.

· Monitoring Supervisor / Normal switch.

· Monitoring cabinet door magnetic contacts.

· Monitoring fascia release latch position.

· Control of Remote Status Indicator.

· 12 Port USB Hub for ATM internal communications.

· 3 Port I2C Bus for Operator panel & Customer panel special
electronics.

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USB Special Electronics

Some of these functions are optional and may or may not be implemented
in any 2054xe USB ATM example.

The Special Electronics communicates with the ATM application (running in

the PC) via the PC’s onboard USB port X.

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USB Special Electronics

The following diagram illustrates the Central Special Electronics

Connectors.

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USB Special Electronics

The following diagram illustrates the Customer Panel Special Electronics

connectors

Customer Panel Special Electronics Connectors

USB Hardware Configuration

Device USB ports are designated by the hardware configuration.

This can be checked by reference to the USB configuration details (see

example below), that can be found on the ATM fault log plastic wallet.

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USB Special Electronics

Module Removal & Replacement

Always power the ATM down before removing or replacing any of the I2C
Bus connectors. Failure to do so will result in fatal damage to the Special
Electronics devices.

Depending on 2054xe model, the Central Special Electronics may be

mounted either below the PC shelf (earlier versions) or on the right hand
cabinet frame (later versions). The procedures are very similar and the
early version is used here as an example.

Central Special Electronics

Removal:-

· With the ATM powered down, locate the Central Electronics either on
the shelf below the PC or on the right hand cabinet frame.

· Press both sides (locations 1 & 2 in the picture) to and lift to release
the right hand side cable clamp

· Remove all connectors from the right hand side taking careful note of
their location.

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USB Special Electronics

· Repeat the above process for the left hand side cable clamp and
connectors. The lower part of the cable clamp should be pulled back
to release the lower USB connectors.

· Loosen but do not remove the T10 Torx screw (item 1 in the picture)
and push the front bracket (item 2 in the picture) to the right far
enough to clear the screw head and then unlatch the bracket from the
left hand side.

· Remove all cables connected to the front of the Central Special

Electronics.

· Locate the 2 x T20 Torx screws on the right hand side of the Central
Special Electronics (the left hand side is secured only by studs) and
loosen, but do not fully remove, both screws.

· The Central Special Electronics can then be moved to the right and
lifted clear of the screws and studs.

Replacement:-

· The Central Special Electronics is replaced by reversing the removal

procedure.

· Ensure that the USB connectors are reinstalled into their correct
locations; if incorrectly located, the device may function okay but error
and status reporting will not work.

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USB Special Electronics

· If in doubt, refer to the USB configuration details that can be found on

the ATM fault log plastic wallet.

Customer Panel Special Electronics

Removal:-

· With the ATM powered down, locate the Customer Panel Special
Electronics on the fascia bracket.

· Remove all cables connected to the Customer Panel Special

Electronics.

· Loosen, but do not remove the two T20 Torx screws.

· Move the Customer Panel Special Electronics to the left far enough to
clear the screw heads and then lift clear.

Replacement:-

· The Customer Panel Special Electronics is replaced by reversing the

removal procedure.

Set-up / Adjustments

There are no local set-up procedures for the Special Electronics.

Diagnostics

The Special Electronics runs its own self test on power up but there is no
way to monitor the result and there is currently no way of testing the device
without access to the KDIAG utility.

KDiags

Where KDiags is available, thorough testing of the Special Electronics and

its attached devices is possible. Tests exist within the KDiag package for
the following attached devices:-
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USB Special Electronics

· Soft keys

· Media Entry Indicators (customer lead through)

· Fascia lighting

· Beeper

· ATM reboot function

· Supervisor / normal switch

· LCD Backlight control

· Door switch

CSC-W32 Error Codes

Special Electronics – (CSC SEL / CSC SEV4):

2000FE08 USB communications failure to Special Electronics.

2000FE09 USB communications failure to Special Electronics.
28008036 Check Softkeys maybe sticking or incorrect screws used.
20008408 CCB not configured if USB ATM.
2000A002 CCB missing if USB ATM.

Preventative Maintenance.

The Special Electronics requires no preventative maintenance however

care should be taken to ensure that all associated cables are kept tidy and
out of harms way.

Common Faults.

No common fault information is currently available.

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USB Customer Connection Box

USB Customer Connection Box

Chapter Contents

Overview 3
Technical Description 3
Module Removal & Replacement 6
Set-up / Adjustments 8
Diagnostics 9
Preventative Maintenance 10
Common Faults 10

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USB Customer Connection Box

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USB Customer Connection Box

USB Customer Connection Box

This section contains a brief technical reference for the USB Customer
Connection Box (CCB) found in the USB variant ProCash ATMs.

Overview.

The USB Customer Connection box (a.k.a. Relay For External Features
USB 01750083012), provides an interface to control and monitor external
indicators and sensors.

The connectivity of the USB CCB is described in the following block

diagram:-

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USB Customer Connection Box

Technical Description.

The Customer Connection Box (CCB) is an optional device that provides

monitoring and control and point of connection for any or all of the following
optional devices:-

· Remote status indicators & alarms

· Proximity switches, door sensors etc.

These are optional functions that may or may not be implemented in any
specific ATM.

There may be up to two USB CCBs present in the ATM. The second device
is identified by the presence of a jumper.

Where a USB CCB is defined in the Hardware Config, it is essential that

one is present in the ATM and connected to the USB or software load will
halt with an error.

CCB Connectors

The following diagram identifies the CCB connectors:-

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USB Customer Connection Box

CCB Schematic

The following schematic diagram illustrates the functions of the USB CCB:-

Note that the RSI LEDs connections on X4 are as per the Factory standard
Hardware Config but may be customised as required.

The input trigger requires a closed loop to generate a positive feedback

status.

Harness Information

24v DC Harness

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USB Customer Connection Box

USB A/B Cable

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USB Customer Connection Box

Module Removal & Replacement.

Always power the ATM down before removing or re-installing the CCB or
any of the attached devices.

Note that individual connector blocks are a tight push fit and can be pulled
and replaced without removing the entire panel assy.

Removal:-

· Locate the customer connector panel on the side of the safe to the
left of the dispenser.

· Pull all connector blocks that have cables attached

· Remove the USB & 24v power cable

· Loosen the T20 Torx screw (Marked #1 in the picture below)

· Push the panel assy back to clear the screw and locating stud at the
rear

· Lift the panel assy clear.

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USB Customer Connection Box

Replacement:-

· Reverse the removal procedure.

· Take care to route cables neatly and keep them out of harms way.

· Ensure that the USB cable especially will not snag and become
disconnected during FLM operations.

Set-up / Adjustments.

There are no adjustments procedures for the CCB.

Behaviour of the relays is determined by the application running in the PC

and cannot be set-up locally.

Where a CCB is defined in the Hardware Config, it is essential that one is

physically present in the ATM and the USB cable is connected or software
load will halt with an error. Check the config printout (example below) if in
doubt.

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USB Customer Connection Box

Diagnostics.

Self Test

The USB CCB has a degree of intelligence but does not report any status
on power up.

KDiags

Where KDiags are available the USB CCB and attached devices may be
tested using the CCB test. Please note that this is a freestanding test and
is not part of the USB Special Electronics diagnostics.

CSC-W32 Error Codes

Special Electronics – (CSC SEL / CSC SEV4):

20008408 USB CCB disconnected or on wrong USB port.

2000A001 USB CCB disconnected or on wrong USB port.
2000A002 USB CCB disconnected or on wrong USB port.
2000A004 USB CCB disconnected or on wrong USB port.
2000A006 USB CCB disconnected or on wrong USB port.

In addition, Where a CCB is specified in the Hardware Config, but is

defective, disconnected etc, The Special Electronics will report the following
errors:-

Special Electronics – (CSC SEL / CSC SEV4):

20008408 CCB not configured if USB ATM.

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USB Customer Connection Box

Preventative Maintenance.

There are no PM procedures specified for the CCB.

Take care to ensure all connected cables are routed neatly and kept out of
harms way.

Ensure that the USB cable will not snag and become disconnected during
FLM operations as this will create a fatal error condition.

Common Faults

1. Error CSC SEL 20008408 – CCB Configured but not found.

· Application expects to find a
CCB installed but does not.

· USB cable partly disconnected

during replen etc.

· Reconnect USB cable and try

again.

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Remote Status Indicator

Remote Status Indicator

Chapter Contents

Overview 3
Technical Description 3
Module Removal & Replacement 5
Set-up / Adjustments 6
Diagnostics 7
Common Faults 8

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Remote Status Indicator

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Remote Status Indicator

Remote Status Indicator

This section contains a brief technical reference for the Wincor-Nixdorf RSI
(Audio) that may optionally be attached to the ProCash ATMs.

Overview.

The Wincor-Nixdorf Remote Status Indicator is a self contained unit with

light bars and audible tone to indicate “In Service”, “Supplies Required” &
“Service Required” conditions.

The connectivity of the RSI (Audio) is described in the following block

diagram

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Remote Status Indicator

Technical Description.

The Wincor-Nixdorf Remote Status Indicator is a self contained unit with

light bars and audible tone to indicate “In Service”, “Supplies Required” &
“Service Required” conditions.

The “Service Required” state will also generate an audible tone that can be
silenced by pressing the black button on the device front panel.

The Wincor-Nixdorf Remote Status Indicator front panel is shown in the

picture below:-

The Wincor-Nixdorf RSI (Audio) is attached directly to the Customer

Connector Panel.

For USB ATMs the customer connector panel is connected via USB to the
Central Special electronics and receives 24v for operating the RSI from the
24v distribution board.

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Remote Status Indicator

Module Removal & Replacement.

Always power the ATM down before removing or re-installing the customer
connector panel or RSI.

To Disconnect / Reconnect The RSI Relay Connector:

· The RSI is connected to block “X4” on the customer connector block.

· The connector is a tight push fit but can be pulled to attend to any
wiring checks etc, without removing the connector panel assy.

· The connector can then be pushed firmly back into its receptacle.

To Remove The RSI:

· The RSI can be removed by loosening the single screw (as shown in
the picture below) that secures it to the wall bracket.

· Once the screw is loosened the RSI can be removed by pulling away
from the wall at the bottom and lifting as clear as the attached cable
will allow.

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Remote Status Indicator

· The PCB and cable connections can then be accessed by removing

the two screws shown in the picture below.

To Replace The RSI:

· Reverse the removal process.

Set-up / Adjustments.

The behaviour of the relays in the Customer Connector block is determined

by the application running in the ATM PC and it is not possible to alter this
locally.

For USB ATMs the connector block X4 is used and it is likely that the
hardware config will define standard WN status LED operation which may
mean that wiring has to be physically changed to suit customer
requirements.

It is possible to reassign the wiring, (as had to be done for Barclays Bank in
the UK), to ensure that the application drove the correct status indication
from relays 1 & 2.

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Remote Status Indicator

See the following tables for standard and altered wiring assignment:-

Factory Standard
Relay Status Indicated
Relay 1 Red (Out of Service) & Tone
Relay 2 Yellow (Supplies Required)
Relay 3 Green (In Service)

Barclays Wiring Reassignment

Relay Status Indicated
Relay 1 Green (In Service)
Relay 2 Yellow (Supplies Required)
Relay 3 Red (Out of Service) & Tone

Alarm Tone Volume

The alarm tone volume is not adjustable

Diagnostics.

Self Test

There is no self test on power up.

Test Button / Confidence Test

There is no test button to confidence test the alarm.

KDiags

Where KDiag is available, tests for the USB customer connector panel
relays are included as part of the CCB test package.

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Remote Status Indicator

Use the “Single Test” option and place an “X” in the box to test each
function which for the standard specification, which would be:-

· Relay 1 – Red (Out of Service) & Tone

· Relay 2 – Yellow (Supplies Required)

· Relay 3 – Green (In Service)

If the wiring has been altered, (e.g. some Barclays Bank UK Sites), you
would expect the following:-

· Relay 1 – Green (In Service)

· Relay 2 – Yellow (Supplies Required)

· Relay 3 – Red (Out of Service) & Tone

Note that you will not be able to reset the alarm tone by using the reset
button until you have removed the “X” from relay 3’s box.

Common Faults.

There is currently no common fault information for the RSI.

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Fascia Lighting

Fascia Lighting

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 4
Set-up / Adjustments 5
Diagnostics 5
Preventative Maintenance 5
Common Faults 5

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Fascia Lighting

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Fascia Lighting

Fascia Lighting

This section contains a brief technical reference for the Flat Panel style
fascia Lighting used in the ProCash ATMs.

Overview

ProCash 2054xe USB ATMs use two styles of flat panel fascia lighting:-

· CCFL (Cold Cathode)

· LED (Light Emitting Diode)

Early (circa 2008) version 2054xe USB ATMs would have been built with
CCFL lighting and later with LED but as the LED unit is a direct
replacement part, there will now be a mix of both types.

The diagram below shows a block diagram of the fascia lighting

connectivity:-

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Fascia Lighting

Technical Description

The keyboard area and optional logo (advert) lighting is provided by two flat
panel lighting units.

CCFL (Cold Cathode Fluorescent Light) panels were used until 2008 when
an alternative panel using LED technology was introduced.

Fascia lighting is switched on / off by the USB Central Special Electronics

under control of the ATM application

The required 24v DC is supplied from the ATMs 24v distribution panel.

Module Removal & Replacement

Always power the ATM down when removing or replacing any part of the
lighting circuits.

Light Panels

Removal

· Power the ATM down and rack the fascia all the way out to access
the light panels.

· Remove the power connector and earth tag from the light panel.

· The light panels are retained by steel clips and may be removed by
bending the clips up carefully and sliding the light panel out.

Replacement

· Replace the light panels by reversing the removal process.

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Fascia Lighting

Set-up / Adjustments

There are no field set-up or adjustment procedures for the earlier CCFL
type light panels.

The LED style panels have a switch pack that can be used to enable a
thermoswitch that will turn the light panel off if a temperature of 65°C is
exceeded. Current information is that both switches should be turned OFF

Diagnostics

Where KDiag is available, the lighting can be tested using the Special
Electronics test.

Preventative Maintenance.

The following PM tasks should be carried out:-

· The lighting should be checked on every visit and light panels should
be replaced as required.

· Light panels should be cleaned inside and outside whenever the

fascia is racked out.

Common Faults.

Light Panel Out – Panel Failed

· The lighting panels have an
estimated life span of two
years.

· Where a panel does not light, it

is unlikely to be anything other
than a defective light panel.

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Fascia Lighting

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Media Entry Indicators

Media Entry Indicators

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 6
Set-up / Adjustments 6
Diagnostics 6
Preventative Maintenance 6
Common Faults 6

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Media Entry Indicators

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Media Entry Indicators

Media Entry Indicators

This section contains a brief technical reference for the ProCash ATM
Media Entry Indicators.

Overview.

The Media Entry Indicators provide a means to lead the customer to

various areas of the ATM, using LED light, during a transaction.

Typical connectivity of the MEIs is described in the following block diagram

MEI Typical Connectivity

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Media Entry Indicators

Technical Description.

The MEI used in the 2054 XE USB is the standard “clip in” type LED assy
(Wincor part 01750058806) as used in previous Wincor-Nixdorf ATMs.

The following diagram illustrates the Clip In MEI assembly features:-

The MEIs are controlled by the Application via the Console Special
Electronics CTM

MEI States

Possible MEI States are as follows:-

· Off

· On

· Blinking at frequency of 0.5 Hz

· Blinking at frequency of 1.0 Hz

· Blinking at frequency of 2.0 Hz

· Blinking at frequency of 4.0 Hz

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Media Entry Indicators

MEI Channels

MEI channels for the 2054xe USB ATM are designated as follows:-

· MEI 1 – Card reader

· MEI 2 – Cash out

· MEI 3 – Receipt exit

Harness detail

The following diagram may assist with troubleshooting MEI related faults:-

MEI Harness

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Media Entry Indicators

Module Removal & Replacement.

Always power the ATM down before removing or re-installing the MEI.

Removal:-

· With power off, fully rack out the ATM.

· Locate the MEI you want to remove – Note that to access the cash
exit MEI you will first need to remove the cash out shutter.

· Push the latch in to release the MEI, and then move it slightly to the
left so that the tag clears its locating hole.

· Once the MEI is detached, the connector can be carefully removed.

Replacement:-

· Reverse the removal process.

Set-up / Adjustments.

The behaviour of each MEI is determined by the application running in the

ATM PC and it is not possible to alter this locally.

Diagnostics.

KDiags

Tests for the MEI are included as part of the Customer Panel Special
Electronics KDiag tests.

These diagnostics are only available where authorised by Wincor-Nixdorf.

Common Faults.

There is currently no common fault information for this device.

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Basic Audio

Basic Audio

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 5
Set-up / Adjustments 6
Diagnostics 6
Preventative Maintenance 8
Common Faults 8

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Basic Audio

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Basic Audio

Basic Audio

This section contains a brief technical reference for the ProCash ATM
Basic Audio (Beeper) system.

Overview.

An ATM may be specified with Basic Audio, i.e. capable of generating Beep
sounds only

Typical connectivity of the Basic Audio system is described in the following

block diagram

Typical Connectivity - Basic Audio

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Basic Audio

Technical Description.

The basic "beep" tones used to attract the ATM user's attention or confirm
keyboard entry are generated by the Central Special Electronics and output
through a small speaker.

The Central Special Electronics is capable of driving a single loud speaker

only.

The beep tones may be generated as single or double beeps in a range of

frequencies, as defined in the ATM configuration. The tone format or
frequency can not be changed locally.

A button "Speaker" on the Operator Panel allows adjustment of the volume

as required. Pressing the button will increase the beep volume in eight
increments, then return to the lowest setting.

There are several version of operator panel, an example is shown in the

following picture.

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Basic Audio

Where a private audio function is required, the Line out signal from the
Embedded PC is taken to a standard 3.5mm jack mounted on the fascia.

Audio (beeps) from the PC can then be output to a headphone if required

Harness

Beeper Speaker:-

Headphone Socket:-

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Basic Audio

Module Removal & Replacement.

Always power the ATM down before removing or re-installing any part of
the audio subsystem.

Headphone Jack

Removal:-

· Rack out the fascia

· Remove the connectors at the rear of the headphone jack

· Remove the single screw that retains the headphone jack

· Push the headphone jack assembly forward to remove it from the

fascia. Note that there should be a bead of silicone between the jack
housing and the fascia that will bond the housing to the fascia to
some degree - You may need to use some force!

Replacement:-

· Reverse the removal process to replace the headphone jack.

· Ensure that a bead of silicone is applied to provide a good weather-

proof seal.

· Ensure all harness is tied in neatly on completion.

Basic Speaker

Removal:-

· Rack out the fascia

· Remove the connectors from the speaker

· Remove the 2 x Tx20 Torx Screws that retains the speaker

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Basic Audio

Replacement:-

· Reverse the removal process to replace the speaker.

· Ensure all harness is tied in neatly on completion.

Set-up / Adjustments.

Basic Beep Volume

A button "Speaker" on the Operator Panel allows adjustment of the volume

as required. Pressing the button will increase the beep volume in eight
increments, then return to the lowest setting.

There are several version of operator panel, an example is shown in the

following picture.

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Basic Audio

The volume will normally need to be set at maximum to avoid risk of the
beeper not being audible above traffic noise etc.

Basic Beep Tone & Format

The beep tone (frequency) and format (Single or Double) is set by

parameters within the application running in the ATM PC and it is not
possible to alter this locally.

Diagnostics.

KDiags

Tests for the beeper are included as part of the Special Electronics KDiag
tests.

These diagnostics are only available where authorised by Wincor-Nixdorf.

Preventative Maintenance.

There is no specified PM process for the basic audio system

Best practice is to ensure that the beeper is working and set at an

appropriate volume level on every visit.

Common Faults.

There is currently no common fault information for the basic audio system.

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Enhanced Audio

Enhanced Audio

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 10
Diagnostics 11
Preventative Maintenance 12
Common Faults 12

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Enhanced Audio

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Enhanced Audio

Enhanced Audio

This section contains a brief technical reference for the ProCash ATM
Enhanced Audio system.

Overview.

An ATM may optionally be specified with an Enhanced Audio capability, i.e.

capable of delivering high quality audio via speakers or headphone.

Typical connectivity of the Enhanced Audio system is described in the

following block diagram

Typical Connectivity - Enhanced Audio

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Enhanced Audio

Technical Description.

Enhanced Public / Private audio may be specified as an option where the

basic beeper speaker system is not acceptable.

The audio signal is routed through an Audio Changeover Switch PCB

mounted behind the facia and controlled by the ATM's embedded PC. The
Audio may be routed to either:-

· The ATMs Loudspeaker

· A headset inserted into a jack socket on the fascia

The game port on the Embedded PC is used to monitor the state of the
Headphone jack and volume button on the fascia to determine:-

· If a headset is inserted or not.

· If the default volume is to be changed

Audio Changeover PCB

The Audio Changeover Switch PCB, layout, connections and controls are
shown in the following picture:-

Audio Changeover Switch PCB

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Enhanced Audio

Operation

The Enhanced Audio System operates as follows:-

· Audio is generated within the Embedded PC by the ATM application.

· The line level Audio Signal is output from the Line Out socket

· The Embedded PC Game Port (Pin 2 - PORTBIT) is monitored by the

application to determine where the audio signal is to be routed to

Ø No headphone inserted (PORTBIT is low) - Headphone is

turned off and sound is output to the ATM Speakers

Ø Headphone inserted (PORTBIT is high) - Speakers are turned

off and sound is output to the Headphone.

Ø Headphone removed (PORTBIT goes low) - After a preset delay

of 3 Seconds, Sound to the Headphone is turned off and sound
is output to the ATM Speakers

· Headphone sound volume level can be adjusted from an initial default

setting through four increments by pushing the button on the
Headphone socket housing (aka "Nose").

· The initial headphone volume is pre-set by a potentiometer on the

Audio Changeover Switch PCB.

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Enhanced Audio

Harness

Audio & Control From Embedded PC

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Enhanced Audio

ATM Speaker Audio

Note: For a single speaker, the cable will have left & right channels joined.

Headphone Audio & Volume Button

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Enhanced Audio

Module Removal & Replacement.

Always power the ATM down before removing or re-installing any part of
the audio subsystem.

Headphone Jack

Removal:-

· Rack out the fascia.

· Disconnect the Headphone Sound and volume connectors and cut

the cable tie, as shown in the following picture:-

· Work down the headphone harness from the PCB to the Headphone
jack, cutting cable ties and freeing the harness as required.

· From inside the fascia, locate and remove the 2 x screws that retain
the headphone jack

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Enhanced Audio

· Pull the headphone jack assembly forward to remove it from the

fascia. Note that there should be a bead of silicone between the jack
housing and the fascia that will bond the housing to the fascia to
some degree - You may need to use some force!

· Feed the harness through the hole to remove the Headphone jack
assembly.

Replacement:-

· Reverse the removal process to replace the headphone jack.

· Ensure that a bead of silicone is applied to provide a good weather-

proof seal.

· Ensure all harness is tied in neatly on completion.

Speaker

Removal:-

· Rack out the fascia

· Remove the connectors from the speaker

· Remove the 4 x Tx20 Torx Screws that retain the speaker

Replacement:-

· Reverse the removal process to replace the speaker.

· Ensure all harness is tied in neatly on completion.

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Enhanced Audio

Audio Changeover Switch PCB

Removal:-

· Rack out the fascia

· Remove the connectors from the PCB

· Remove the PCB by carefully pulling it off the metal mounting studs

Replacement:-

· Reverse the removal process to replace the PCB.

· Ensure all harness is tied in neatly on completion.

· Set the default volume to the appropriate level - Usually Mid to low

Set-up / Adjustments.

Basic Beep Tone

Where the enhanced audio system is installed, the ATM speaker is no

longer connected to the basic audio subsystem.

Pressing the volume button on the Operator Panel will have no effect.

Headphone Volume

The user can change the headphone volume by pressing the button on the
headphone jack housing.

Pressing the button increases the headphone volume through four step
increments, starting at the lowest (Default setting) and returning to the
lowest setting if the button is pushed a fifth time.

Note that when the headphone is removed, the volume is reset to the
lowest (Default) setting regardless of any user adjustments.

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Enhanced Audio

Default Volume

The default volume (Lowest Setting) is set by a potentiometer on the Audio

Changeover Switch PCB as shown in the following picture:-

To adjust the default volume:-

· Turn the potentiometer clockwise to increase the volume.

· Turn the potentiometer anti-clockwise to decrease the volume.

Adjusting the setting to the mid position for best results. Setting the
adjustment to the high position will usually be too loud.

Diagnostics.

KDiags

KDiag does not include any tests for the Enhanced Audio.

SDiags

Where use of SDiag is permitted, the required files (which are PC model
dependant) may be built in to an SDIAG disk and used to test the
Enhanced Audio

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Enhanced Audio

Preventative Maintenance.

There is no specified PM process for the basic audio system

Best practice on every service or pm visit is to:-

· Inspect the headphone jack housing for damage

· Ensure that the audio is functional through both the Speaker and the
Headphone.

· Confirm the default volume setting is acceptable

Common Faults.

Complaints That Headphone Is Too Loud - Default Setting Incorrect.

· Users complain that the sound
through the headphones is too
loud.

· The default setting should be

set to mid-setting, or lower.

· Adjust default setting and

confirm that the initial volume is
now correct.

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ATM Heating

ATM Heating

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 11
Diagnostics 12
Preventative Maintenance 14
Common Faults 14

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ATM Heating

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ATM Heating

ATM Heating

This section contains a brief technical reference for the heating system
installed in the ProCash 2054xe USB ATM.

Overview

The Wincor-Nixdorf 2054xe USB has a thermostatically controlled heating

system to ensure reliable operation of the dispenser, LCD display and
moving key keyboards in low (i.e. lower than approx 8°C) ambient
temperatures.

The connectivity of the heating system is described in the following block

diagram

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ATM Heating

Technical Description

The ATM has a thermostatically controlled heating system to ensure

reliable operation of the mechanical parts, LCD display and moving key
keyboards in low (i.e. lower than approx 8°C) ambient temperatures.

When activated, heated air is ducted through the ATM to ensure even
distribution.

Power

The heating system operates at Line level AC and is active if the ATM is
connected to the incoming mains supply, even if all other ATM systems are
powered down.

The incoming AC supply is split on entry to the ATM safe and AC power is
supplied directly to the heating controller.

A Green LED on the heating controller indicates that AC power is present

and that the Heating Controller is therefore live.

Thermostat

A hard-wired thermostat mounted below the fascia shelf monitors the

current temperature.

The thermostat is connected directly to the Heating Controller.

Heating Controller

The heating controller monitors feedback from the thermostat which is

mounted beneath the fascia.

Control logic activates relays on the Heater Controller PCB to switch the
heater on and off as required.

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ATM Heating

The following picture illustrates the heating controller connections,

indicators etc.

Heater Controller

Indicators

LEDs on the Heating Controller are used to indicate it's current status:-

· No LED On - No AC Power

· Green LED On - Heating

controller is in Standby

· Red LED On - Heaters are

activated

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ATM Heating

Heater

The 2054xe USB will have a single Heater, mounted on the top of the safe,
as shown in the following picture:-

The heater has an integrated (not replaceable) fan and a captive AC power
lead that connects to the Heating Controller.

Take care when working on the heaters and associated AC cables. If the
ATM is connected to the AC supply, the heaters may activate without any
warning.

Fuses

There are two fuses:-

· Heating Cable Fuse – 8 Amp 6.35 x 31.75 mm

· Electronics Module Fuse - 40 mA

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ATM Heating

Operation

The Heater controller is connected directly to the incoming AC mains

supply.

The AC mains power is supplied to the heating controller even when the
ATM is powered down by the switch on the AC distributor.

With AC present and in standby mode, the Heating Controller will display a
Green LED.

The ATM / Ambient temperature is sensed by a thermostat situated below

the fascia keyboard shelf.

Using feedback from the thermostat, The heating controller will switch the
heater on / off as follows:-

· The heater is switched on when the temperature is less than 8°C

· The heater is switched off when the temperature is more than 12°C

When the heater is turned on, the Heating Controller will display a Red
LED.

When the heater is powered up, it's fan is also turned on. Heated air is then
ducted through the ATM to ensure correct distribution and avoid hot / cold
spots developing.

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ATM Heating

Module Removal & Replacement

Important Health & Safety Warning:

Always disconnect the ATM from the incoming AC supply before

removing any of the heating system components. The heating system
is always live when the ATM is connected to the incoming mains
supply.

The heater element and fan is located behind the LCD display and can be
accessed once the fascia is racked out.

Heater Removal & Replacement

Removal (Early Version ATM):-

· Disconnect the IEC mains plug connection.

· Open the cable holder (item #1 in the picture) to release the power
cable.
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ATM Heating

· Remove the T20 Torx screws from the right hand bracket lift the
bracket clear.

· Remove the two heater retaining screws.

· The heater unit can now be removed from it’s bracket.

Removal (Late Version):-

· Disconnect the IEC plug connection from the heater controller.

· Cut cable ties (item 1 in the picture) to release the power cable.

· Remove the T20 Torx screws (items 2 & 3) that retain the heater and
lift the heater assy clear.

Replacement:

· Reinstall by following the removal process in reverse order.

· Take care that the cable is routed correctly and cannot be trapped
when the fascia is racked back.

Heater Controller

Removal:-

· Locate the heater controller in the rear of the safe (early version) or in
the top cabinet (later versions). Removal is similar and the early
version is illustrated here.

· Disconnect all cables from the heater controller.

· Remove the T20 Torx screws (items 1 & 2 in the picture below)

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ATM Heating

· The heater controller can then be pulled down and forward to remove
it from the ATM.

Replacement:

· Reinstall by following the removal process in reverse order.

· Take care that the cables are routed correctly.

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ATM Heating

Set-up / Adjustments

Thermostat

The thermostat is not field adjustable.

Input AC Voltage - Heaters

Replacement heaters are available to suit AC voltage 110v or 220v AC.

You must ensure the correct parts are ordered as there is no on-site
adjustment possible.

Input AC Voltage - Heater Controller

Replacement heater controllers must be set up for the correct incoming

mains AC voltage (110v / 220v AC) before connecting the power.

Before installing a replacement unit, turn the input voltage selector so that
the arrow lines up with the correct input voltage, as shown in the following
picture:-.

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ATM Heating

Diagnostics

Heater Status LEDs

LEDs on the Heating Controller (location shown in the following picture),

are used to indicate it's current status.

LED State Heater State

No AC Power at heater controller
No LEDs On or heater controller is defective.
Heating controller is in Standby,
Green LED On i.e. heaters are not activated.
Heaters and heater fans are
Red LED On activated

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ATM Heating

Heater Controller Test Button

The heater controller has a test button function that permits a basic test of
both the heater controller and the attached heaters.

The test can only be used where the ATM temperature is above 8°C, as at
anything below that temperature, the heaters would already be activated.

To run the test:-

· Check that only the Green LED is on. This confirms that the Heater
controller is in standby and heaters are not activated.

· Locate the square test button, as shown in the following picture

· press the square test button once

· The Red indicator LED should turn on and the heaters (and their
fans) should to activate for approximately five minutes.

· After five minutes (approximately) the Heaters should turn off and the
Red LED should turn off.

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ATM Heating

Preventative Maintenance.

During a PM visit, the heater should be checked for correct operation as

follows:-

· If the ambient temperature is below 8oC, verify that the heater is

functioning.

· At temperatures above this, the heater may be in standby so you

will need to press the test button to verify that the heater is
functional

· Check that the heater block fans are not creating excessive noise.

Common Faults.

Keyboard Area Too Hot – Heater Controller Failure.

· Heater controller defective and
heating remains on for
extended period.

· This fault will almost certainly

not be caused by the
thermostat.

· Replace heater controller

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ATM Heating

Vibration & Noise – Heater Fan Defective.

· Fan is failing and may create
noise and vibration.

· May set off ATM / Enclosure

alarms.

· Replace heater unit. Fan is not

available as a spare part.

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ATM Heating

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ASKIM

ASKIM

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 15
Set-up / Adjustments 16
Diagnostics 21
Preventative Maintenance 26
Common Faults 26

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ASKIM

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ASKIM

ASKIM

This section contains a brief technical reference for the ASKIM card
skimming fraud countermeasure installed as an option in Wincor-Nixdorf
ATMs.

Overview.

ASKIM is Wincor-Nixdorf’s card skimming countermeasure that may

optionally be installed in ProCash ATMs.

The following diagram illustrates as a block diagram, typical ASKIM

connectivity.

Typical ASKIM Connectivity

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ASKIM

Technical Description

ASKIM is the initial version of Wincor-Nixdorf's card skimming electronic

countermeasure and may be factory fitted or installed as a field upgrade

Functional Elements

An ASKIM installation consists of the following functional elements:-

· ASKIM Controller PCB - Typically mounted above the fascia.

· Status LED and button - Typically mounted close to the operator

panel.

· Detection Sensor Coil assembly. Mounted between the card reader

throat and the fascia.

ASKIM Controller PCB

The following diagram shows the Controller PCB layout and major
features:-

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ASKIM

The controller PC has the following functions:-

· Microprocessor control for ASKIM operation.

· Boot software and downloadable firmware.

· Driver and monitor logic for the Detect sensors

· Diagnostic / Status generation logic and on board indicator

LEDs.

· 12v Power On / Standby.

Controller PCB Indicators

LEDs on the Controller PCB provide status and diagnostic information.

The following picture shows each LEDs location and identifier

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ASKIM

LED State Status

Controller PCB is not ready i.e. has not entered
Off measurement mode.

D2 Controller PCB is Ready. LED should come on

· 10 seconds after power up (BZ 7 and lower)
On (Green)
· 45 seconds after power up (BZ 8 and higher)

Alarm threshold level has dropped below the defined

Off detection level.

D3 Alarm threshold level has been exceeded for greater

than the defined alarm delay time. For BZ 8 and
On (Red)
higher this delay time is 3 minutes.

Alarm threshold level is below the defined detection

Off level.
D4
Alarm threshold level exceeded (this is an instant
On (Orange) "Dynamic" indication).

Alarm status is saved (LED is functional for BZ 8 or

Off higher)
D5
Alarm status is not saved (LED is functional for BZ 8
On (Green) or higher)

Internal voltages are missing or incorrect

Off
D11
Internal voltages are correct
On (Green)
Internal voltages are missing or incorrect
Off
D12
Internal voltages are correct
On (Green)
Internal voltages are missing or incorrect
Off
D13
Internal voltages are correct
On (Green)

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ASKIM

Controller PCB Connectors

The following tables give details of the connector pinouts for the controller
PCB connectors.

ST1 - USB
Std USB “B” Connector
Pin Function
1 +5 DC
2 Data -
3 Data +
4 Gnd

ST2 – Status LED & Button

JST PH 5 Pin Male Connector
Pin Function
1 +3.3v DC
2 Nc
3 Status LED
4 Button
5 Gnd

ST3 – Power Supply

JST PH 3 Pin Male Connector
Pin Function
1 +12v DC
2 Nc
3 Gnd

ST8 – Alarm Signal Output / Enable

JST PH 4 Pin Male Connector
Pin Function
1 Alarm Signal Output
2 Alarm Signal Gnd
3 Alarm Enable
4 Gnd

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ASKIM

Detect Sensors (Coils)

The Detect sensor assy consists of a sensor coil array, bonded to a sub
frame that mounts to the card reader secondary shutter bracket as shown
in the following picture.

A hard wired harness connects the Detect Sensors to the ASKIM Controller
PCB.

The Detect Sensors are ATM Model specific – a range of different parts are
available to suit different location and length requirement of integrated
harness.

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ASKIM

Control Button & LED

The control button and LED will be mounted where it is easily accessible,
typically close to the operator panel.

The LED provides an ASKIM status indication:-

LED State Decode

Off No alarm has been triggered
Flashing Alarm has been triggered
On ASKIM requires calibration

The button is used to:-

· Reset an Alarm State - Hold button in for 2 seconds

· Initiate a calibration process - Hold button in for 2 seconds

This button is also used with Control PCBs at Rev 4 or later to:-

· Toggle between Alarm saved / Alarm not saved where a Controller

PCB at Rev 4 or higher is used.

· Check what the current Alarm saved / Alarm not saved setting is

Further details of calibration and optional settings can be found in the "Set-
up & Adjustments" section of this SAMM

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ASKIM

Variants

ASKIM is available with the following variants:-

Controller:-

· 01750080047 - Original (non RoHS compliant) PCB

· 01750108535 - Later RoHS compliant PCB

In addition there are several revision (BZ Levels) that have slightly different
behaviour and parameters.

Refer to the part number label on the Controller cover to determine the
Revision level of your controller:-

BZ levels marked out up to and including block 08 indicates a BZ (revision)

level 8 Controller.

There will also be a label affixed directly to the PCB which can be used as
a reference and a cross check.

If the two Revision levels do not agree, rely on the one on the PCB
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ASKIM

Detector Coils:-

Detector coils are supplied with ATM Model specific fittings and harness.

· 01750079304 - 1650mm Harness for ProCash 1500xe /

3000 / 4000xs (All - Front & Rear Load)

· 01750078467 - 400mm Harness for ProCash 2000 / 2100

/ 2050 / 2054 / 2150 / 2350 / 4000 (Front &
Rear / xe & xe USB)

· 01750079728 - 1000mm Harness for ProCash 2250xe /

3100

Operation

The ASKIM operates in several different states:-

· 1st Power-Up / Parts Replaced

· Power off / Power on

· Standby

· Normal Operation

· Alarm

· Alarm Recovery

Further detail of each state follow.

1st Power-Up / Parts Replaced

Calibration parameters (held in the ASKIM controller) will be missing or

may be present but invalid.

The Status LED will indicate that calibration is required.

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ASKIM

Power off / Power on

Calibration parameters are stored on the ASKIM controller PCB when the
ATM is powered down.

When power is restored, the stored values are retrieved and compared to
current measurements. There is a degree of tolerance permissible between
the stored values and current measurements.

If the two parameters lie within the permitted tolerance window, the ASKIM
will start up normal operation.

If the two parameters do not lie within the permitted tolerance window, the
ASKIM will go into alarm mode.

Standby

The ASKIM enters standby when the ATM doors are opened.

In Standby:-

· Switched 12v is switched off and Standby 12v is applied to the

ASKIM controller PCB.

· The ASKIM software driver is suspended.

· The detect coil circuits are turned off.

Normal Operation

The ASKIM may enter normal operation from any of the following:-

· Power up (if parameters are correct).

· Following successful completion of calibration.

· Following exit from standby (ATM door is closed).

· Following recovery from an alarm state.

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ASKIM

In normal operation:-

· Switched 12v DC is applied to the ASKIM controller PCB.

· The ASKIM software driver starts up.

· The detect coils are activated and the card entry area is scanned
continually for changed measurements caused by suspected
skimming equipment – i.e. metal.

· Where changes are detected, the measurement is checked again

following a pre determined time delay and if still found to be
changed after 3 minutes, The ASKIM triggers an alarm state.

Alarm

An alarm trigger may have several different outcomes, depending on how

the ASKIM has been configured within the software.

An alarm is reported to the Special Electronics and may result in any or all
of the following actions:-

· Take the ATM out of service

· Trigger a silent alarm

· Send a status message to the ATM monitor software (e.g.

ProView)

· Activate a camera within the ATM.

· The alarm status will always be indicated by a blinking LED on the

LED / Button panel.

The alarm state may be further configured to either:-

· Save Alarm (Default Setting) – The alarm will latch on and

require reset by either pressing the ASKIM button or via the
software driver, remotely or through T/SOP.

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ASKIM

· Don’t Save Alarm – The alarm state is only maintained while

the suspected skimming device is detected, and once it is no
longer detected the ASKIM will return to normal mode without
further intervention.

Note: This option is only available for ASKIM Controller PCBs at Rev4 or
later, earlier revisions will only save the alarm status.

Alarm Recovery

Where the ASKIM is configured to save the alarm state, some intervention
is required before the ASKIM will return to normal mode.

To recover the ASKIM back into normal mode you may either:-

· Reset the alarm using the software (remotely or in T/SOP)

· Manually reset the alarm using the ASKIM button.

To reset the alarm using the ASKIM button:-

· Check that there is no device or foreign object in the card entry

area.

· Open the ATM door.

· Press and hold the ASKIM button for at least 2 seconds and
then release.

· Confirm that the ASKIM LED is now on.

· Close the ATM door and ensure that the door remains closed
for at least 45 seconds while recalibration takes place following
alarm recovery.

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ASKIM

Module Removal & Replacement

Always power the ATM down when removing or replacing any part of the
ASKIM.

Detect Coils

Removal

· Power the ATM down and rack the fascia all the way out to access
the ASKIM Controller.

· Disconnect the sensor coil cables from the controller PCB

· Remove the 2 x Tx20 Torx screws that retain the card reader
secondary shutter and lift it clear of the fascia to access the sensor
coils.

Replacement

· Replace the sensors coils by reversing the removal process.

· It is essential that all screws are present and correctly tightened on

reassembly.

· The ASKIM must be calibrated following replacement of sensors or

disturb coil.

ASKIM Controller

Removal

· Power the ATM down and rack the fascia all the way out to access
the ASKIM Controller.

· Disconnect all cables from the controller PCB

· Remove the 2 x T20 Torx screws that retain the ASKIM controller
PCB to the fascia bracket.

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ASKIM

· The ASKIM controller can now be lifted clear of the fascia.

Replacement

· Replace the controller assy by reversing the removal process.

· It is essential that both screws (and any earth braids) are present and
that the screws are correctly tightened on reassembly.

· The ASKIM must be calibrated following replacement of the controller

PCB assy.

Set-up / Adjustments

There are set-up / adjustment procedures required for reliable operation of

the ASKIM.

ASKIM Calibration

Calibration is required:-

· On first power-up following ASKIM installation.

· Whenever an ASKIM controller PCB or coil assy is replaced.

· Whenever requirement is indicated by the ASKIM status LED

staying on.

Calibration is carried out as follows:-

· Check that the ASKIM is installed correctly, all screws are tight
and all ground leads in place.

· Check that there are no foreign objects around the card entry
area that could interfere with the calibration process.

· Check that the card reader is fully latched home.

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ASKIM

· For through wall ATMs, check that the fascia is closed and that
the fascia latches are in the locked position.

· Press the button (see picture below) using a pen or similar tool,
and hold it pressed for at least 2 seconds, until the LED starts
to flash.

· When the LED begins to flash, release the button.

· Close the ATM door immediately – This will take the ASKIM out
of standby and start the calibration process.

· The doors must be kept closed for at least 45 seconds while the
calibration process takes place.

· On successful completion, the LED above the button will turn

off and stay off.

· Open the door to check that calibration has been successful.

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ASKIM

Alarm Save / Don't Save

The alarm state may be configured to either:-

· Save Alarm (Default Setting) – The alarm will latch on and

require reset by either pressing the ASKIM button or via the
software driver, remotely or through T/SOP.

· Don’t Save Alarm – The alarm state is only maintained while

the suspected skimming device is detected, and once it is no
longer detected the ASKIM will return to normal mode without
further intervention.

Note: This option is only available for ASKIM Controller PCBs at Rev4 or
later, earlier revisions will only save the alarm status.

To check the current setting:-

· Remove power to the ASKIM (ST3 plug)

· Press the button (see picture below) using a pen or similar tool,
and hold it pressed down.

· Reconnect the power plug while keeping the button depressed.

· Keep the button depressed for a further 10 seconds until the

LED will lights up, then release the button.

· The LED will now indicate the current parameter setting:-

Ø Stays on for 3 seconds - Set to save alarm.

Ø Blinks 3 times - Set to not save alarm.

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ASKIM

For Control PCBs at Rev8 or higher, the alarm save / don't save status is
also indicated by LED D5

The D5 LED will indicate the current parameter setting:-

· LED 5 On - Set to save alarm.

· LED 5 Off - Set to not save alarm.

To change the setting:-

· Remove power to the ASKIM (ST3 plug)

· Press the button (see picture below) using a pen or similar tool,
and hold it pressed down.

· Reconnect the power plug while keeping the button depressed.

· Keep the button depressed.

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ASKIM

· After approx 10 seconds The LED will light up will now indicate
the current parameter setting:-

Ø Stays on for 3 seconds - Set to save alarm.

Ø Blinks 3 times - Set to not save alarm.

· Keep the button depressed for a further 1 second to change the

setting

· The LED will then indicate the new parameter setting:-

Ø Stays on for 3 seconds - Set to save alarm.

Ø Blinks 3 times - Set to not save alarm.

For Control PCBs at Rev8 or higher, the alarm save / don't save status is
also indicated by LED D5

The D5 LED will indicate the current parameter setting:-

· LED 5 On - Set to save alarm.

· LED 5 Off - Set to not save alarm.

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ASKIM

Diagnostics

The following diagnostics are available for the ASKIM.

Control Panel LED

The control panel (Button & Red LED) will be mounted where it is easily
accessible, typically close to the operator panel.

The LED provides an ASKIM status indication as follows:-

LED State Decode

Off No alarm has been triggered
Flashing Alarm has been triggered
On ASKIM requires calibration

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ASKIM

Control Board Status LEDs

LEDs on the Controller PCB provide status and diagnostic information.

The following picture shows each LEDs location and identifier

THE LED states and status indicated are explained in the following
table:-

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ASKIM

LED State Status

Controller PCB is not ready i.e. has not entered
Off measurement mode.

D2 Controller PCB is Ready. LED should come on

· 10 seconds after power up (BZ 7 and lower)
On (Green)
· 45 seconds after power up (BZ 8 and higher)

Alarm threshold level has dropped below the defined

Off detection level.

D3 Alarm threshold level has been exceeded for greater

than the defined alarm delay time. For BZ 8 and
On (Red)
higher this delay time is 3 minutes.

Alarm threshold level is below the defined detection

Off level.
D4
Alarm threshold level exceeded (instant "Dynamic"
On (Orange) indication).

Alarm status is saved (LED is functional for BZ 8 or

Off higher)
D5
Alarm status is not saved (LED is functional for BZ 8
On (Green) or higher)

Internal voltages are missing or incorrect

Off
D11
Internal voltages are correct
On (Green)
Internal voltages are missing or incorrect
Off
D12
Internal voltages are correct
On (Green)
Internal voltages are missing or incorrect
Off
D13
Internal voltages are correct
On (Green)

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ASKIM

Test Mode

Placing a metal object, e.g. a screw taped to the card in area, should be
detected and the detect status indicated as follows:-

· D4 Orange LED - This is the dynamic indicator and should

respond instantly to the metal object
being placed (On) or removed (Off).

· D3 Red LED - This is the alarm trigger indicator and

should respond (On) after 3 minutes if
the metal object is left in place.

The controller can be set in test mode which reduces the time delay to
alarm trigger from 3 minutes to 0 seconds.

To set the controller to test mode:-

· Remove power to the ASKIM (ST3 plug)

· Press the button (see picture below) using a pen or similar tool,
and hold it pressed down.

· Reconnect the power plug while keeping the button depressed.

· Release the button once the ASKIM is powered up.

To reset the controller out of test mode:-

· Remove and then reconnect power to the ASKIM (ST3 plug)

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ASKIM

Troubleshooting False Triggers

The ASKIM may be susceptible to false detect triggers and unfortunately

there are many possible factors to consider.

Where false triggers are sufficiently frequent to be considered an issue, a

methodical approach to checking / rectifying all of the following items is
recommended:-

Card Reader Shutter Bracket: · Check that the Detect sensor and
harness are undamaged.

· Check that the Detect sensor screws

are all secure.

· Check that the bracket to fascia

screws are all secure.

· Check that the grounding lead

terminal contacts bare metal (not
paint) and is beneath serrated
washer.

Fascia Ground Leads: · Check that all device grounding and

bonding leads contact bare metal (not
paint) and are beneath the serrated
washer.

ASKIM Controller PCB: · Check that that the ASKIM Control

PCB mounting screws are tight.

ASKIM Harness: · Check all associated harness and

connectors for stress or damage.

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ASKIM

Preventative Maintenance.

There are no PM procedures specified by the manufacturer.

Best practice would be to verify the correct operation of the ASKIM on

every visit.

Common Faults.

There is currently no common fault data for this device.

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ASKIM II

ASKIM II

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 13
Set-up / Adjustments 14
Diagnostics 17
Preventative Maintenance 24
Common Faults 24

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ASKIM II

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ASKIM II

ASKIM II

This section contains a brief technical reference for the ASKIM II card fraud
countermeasure installed as an option in Wincor-Nixdorf ATMs.

Overview.

ASKIM II is the second iteration of Wincor-Nixdorf’s card skimming

countermeasure that may optionally be installed in ProCash ATMs.

The following diagram illustrates as a block diagram, typical ASKIM II

connectivity.

Typical ASKIM II Connectivity

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ASKIM II

Technical Description

ASKIM II, (an improved version of the original ASKIM), is Wincor’s second
iteration of their electronic countermeasure against card skimming.

ASKIM II may be factory fitted or installed as a field upgrade

Variants

ASKIM II is available with the following variants:-

Processor Board:-

· ASKIM II D – Disturb transmitter only

· ASKIM II DD – Disturb transmitter & Detect functions

Sensors:-

· ProCash ATM model specific sensors and harness.

Disturb Transmitter:-

· With / Without card entry slot illumination

Pre-Requisites

The following prerequisites must be met for correct operation of the ASKIM
II device:-

Card Reader Type:-

· The ASKIM II may be connected to CHD-V2X (V.24 or USB)

or CHD-V2CU card readers.

· It is not possible to use the ASKIM II with the ID18 Hybrid

Card Reader

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ASKIM II

Card Reader Firmware:-

When the CHD-V2CU Card Reader is used, all versions of firmware will
work with the ASKIM II.

When the CHD-V2X Card Readers are used with ASKIM II, firmware
updates may be required.

Software Drivers:-

The ASKIM II must be supported by the appropriate software driver

(product specific software) within CSC-W32 or ProBase.

Functional Elements

An ASKIM II installation consists of the following functional elements:-

· ASKIM II Controller PCB.

· Status LED and button.

· Detection Sensor Coil assembly (Option)

· Disturb transmitter Coil assembly

· Illuminated card entry slot (Option)

· ATM model specific cables & fittings

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ASKIM II

ASKIM II Controller PCB

The controller PC has the following functions:-

· Microprocessor control for ASKIM operation.

· Boot software and downloadable firmware.

· USB Interface to the ATM application.

· Driver and monitor logic for the Detect sensors (DD version).

· Frequency generator and driver for the Disturb Transmitter.

· Card reader status monitor logic.

· Diagnostic / Status generation logic and on board indicator

LED.

· 12v Power On / Standby.

The following diagram illustrates the PCB layout and connector locations.

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ASKIM II

The following tables give details of the connector pinouts for the controller
PCB connectors for which information is available.

There is currently no information available for Sensor Coil connections X6

to X9

X1 - USB
Std USB “B” Connector
Pin Function
1 +5 DC
2 Data -
3 Data +
4 Gnd

X2 – Status LED & Button

JST PH 5 Pin Male Connector
Pin Function
1 +3.3v DC
2 Nc
3 Status LED
4 Button
5 Gnd

X3 – Power Supply
JST PH 3 Pin Male Connector
Pin Function
1 +12v DC
2 +12v DC Standby
3 Gnd

X4 – Card Reader Status

JST PHD 2 x 4 Pin Male Connector
Pin Function
1 Switching Output
2 Switching Output
3 Reserve Input
4 Gnd
5 Card Reader Card Switch Signal
6 Gnd
7 Card Reader Shutter Signal
8 Gnd

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ASKIM II

X5 – Disturb Transmitter Coil

JST PH 4 Pin Male Connector
Pin Function
1 Transmitter +
2 Transmitter -
3 Temperature Sensor
4 Temperature Sensor

Disrupt Coil

The Disrupt coil transmitter is standard for all ASKIM II installations.

The Detect sensor assy consist of a flat Mylar type loop antennae PCB
(similar to the CPK) that is fixed to the card reader secondary shutter with
3M adhesive backing.

This is driven at undisclosed frequencies to create area of EMI interference

that prevents successful transference of magnetic information from a card
to a skimming device.

An integrated temperature sensor continually monitors transmitter loop

temperature.

A range of transmitters and associated fittings and cables are available to

suit different ATM models.

In addition, the card entry area may be illuminated by integrated LED

lighting as an option.

Detect Sensor Assy

The detect sensor assy is only found where ASKIM II DD is specified.

The Detect sensor assy consists of a sensor coil array, bonded to a sub
frame that mounts to the card reader secondary shutter bracket.

A hard wired harness connects the Detect Sensors to the ASKIM II

Controller PCB.

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ASKIM II

The Detect Sensors are ATM Model specific – a range of different parts are
available to suit different location and length requirement of integrated
harness.

Operation

The ASKIM operates in several different states:-

· 1st Power-Up / Parts Replaced

· Power off / Power on

· Standby

· Normal Operation

· Alarm

· Alarm Recovery

Further detail of each state follow.

1st Power-Up / Parts Replaced

Calibration parameters (held in the ASKIM II controller) will be missing or

may be present but invalid.

The Status LED will indicate that calibration is required.

Power off / Power on

Calibration parameters are stored on the ASKIM II controller PCB when the
ATM is powered down.

When power is restored, the stored values are retrieved and compared to
current measurements.

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ASKIM II

There is a degree of tolerance permissible between the stored values and

current measurements.

If the two parameters lie within the permitted tolerance window, the ASKIM
II will start up normal operation.

If the two parameters do not lie within the permitted tolerance window, the
ASKIM II will go into alarm mode.

Standby

The ASKIM II enters standby when the ATM doors are opened.

In Standby:-

· Switched 12v is switched off and Standby 12v is applied to the

ASKIM II controller PCB.

· The ASKIM software driver is suspended.

· The disturb transmitter is turned off.

· Where detect coils are installed (ASKIM II DD) the detect coil
circuits are turned off.

Normal Operation

The ASKIM II may enter normal operation from any of the following:-

· Power up (if parameters are correct).

· Following successful completion of calibration.

· Following exit from standby (ATM door is closed).

· Following recovery from an alarm state.

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ASKIM II

In normal operation:-

· Switched 12v DC is applied to the ASKIM II controller PCB.

· The ASKIM software driver starts up.

· The disturb transmitter is active (except when a valid card entry is

detected) and an EMI interference field exists in the card entry
area.

· Where detect coils are installed (ASKIM II DD) the card entry area
is scanned continually for changed measurements caused by
suspected skimming equipment – i.e. metal.

· Where changes are detected, the measurement is checked again

following a configurable time delay and if still found to be changed,
The ASKIM II triggers an alarm state.

Alarm

An alarm trigger may have several different outcomes, depending on how

the ASKIM II has been configured.

An alarm may result in any or all of the following:-

· Take the ATM out of service

· Trigger a silent alarm

· Send a status message to the ATM monitor software (e.g.

ProView)

· Activate a camera within the ATM.

· The alarm status will always be indicated by a blinking LED on the

LED / Button panel.

The alarm state may be further configured to either:-

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ASKIM II

· Save Alarm – The alarm will latch on and require reset by

either manually pressing the ASKIM button or via the software
driver, remotely or through T/SOP. Save Alarm is the default
setting.

· Don’t Save Alarm – The alarm state is only maintained while

the suspected skimming device is detected, and once it is no
longer detected the ASKIM II will return to normal mode without
further intervention.

Alarm Recovery

Where the ASKIM II is configured to save the alarm state, some

intervention is required before the ASKIM will return to normal mode.

To recover the ASKIM II back into normal mode you may either:-

· Reset the alarm using the software (remotely or in T/SOP)

· Manually reset the alarm using the ASKIM button.

To reset the alarm using the ASKIM button:-

· Check that there is no device or foreign object in the card entry

area.

· Open the ATM door.

· Press and hold the ASKIM button for at least 30 seconds and
then release.

· Confirm that the ASKIM LED is now on.

· Close the ATM door and ensure that the door remains closed
for at least 45 seconds while recalibration takes place following
alarm recovery.

· Three short beeps confirm that recovery is complete.

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ASKIM II

Module Removal & Replacement

Always power the ATM down when removing or replacing any part of the
ASKIM II.

Disrupt / Detect Coils

Removal

· Power the ATM down and rack the fascia all the way out to access
the ASKIM II Controller.

· Disconnect sensor / disturb coil cables from the controller PCB

· Remove the 2 x T20 Torx screws that retain the card reader
secondary shutter and lift it clear of the fascia to access the sensors
and disturb coil.

Replacement

· Replace the sensors / disturb coils by reversing the removal process.

· It is essential that all screws are present and correctly tightened on

reassembly.

· The ASKIM must be calibrated following replacement of sensors or

disturb coil.

ASKIM II Controller

Removal

· Power the ATM down and rack the fascia all the way out to access
the ASKIM II Controller.

· Disconnect all cables from the controller PCB

· Remove the 2 x T20 Torx screws that retain the ASKIM II controller
assy to the fascia.

· The ASKIM II controller can now be lifted clear of the fascia.

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ASKIM II

Replacement

· Replace the controller assy by reversing the removal process.

· It is essential that both screws (and any earth braids) are present and
that the screws are correctly tightened on reassembly.

· The ASKIM must be calibrated following replacement of the controller

PCB assy.

Set-up / Adjustments

There are several adjustment procedures required for reliable operation of

the ASKIM II.

Card Reader / Coils Relationship.

With the card reader fully latched home, there must be a 2mm / 3mm gap
between the card reader throat and the rear of the secondary shutter assy.

If adjustment is required:-

· Loosen the card reader mounting screws.

· Push the card reader fully forward so that it contacts the rear of
the secondary shutter assy.

· Rack out the card reader without disturbing its position.

· Mark its current position on the card reader / printer tray.

· Move the card reader back by 2mm / 3mm and tighten the
screws.

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ASKIM II

ASKIM II Calibration

Calibration is required:-

· On first power-up following ASKIM II installation.

· Whenever an ASKIM controller PCB or coil assy is replaced.

· Whenever requirement is indicated by the ASKIM II status LED.

Basic Calibration is carried out as follows:-

· Check that the ASKIM II is installed correctly, all screws are

tight and the gap between the card reader and the secondary
shutter is correct (2mm – 3mm).

· Check that there are no foreign objects around the card entry
area that could interfere with the calibration process.

· Check that the card reader is fully latched home.

· For through wall ATMs, check that the fascia is closed and that
the fascia latches are in the locked position.

· Press the button (see picture below) using a pen or similar tool,
and hold it pressed for at least 30 seconds, until the LED starts
to flash.

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ASKIM II

· When the LED begins to flash, release the button.

· Close the ATM door immediately – This will take the ASKIM out
of standby and start the calibration process.

· The doors must be kept closed for at least 45 seconds while the
calibration process takes place.

· On successful completion, the LED above the button will either

be off or will Flash once every 10 seconds, depending on how
the ASKIM has been configured.

Note that calibration can also be carried out using the KDIAGplus tool
“Qualifying Plus Askim2” but this utility may only be used where permitted
by Wincor-Nixdorf.

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ASKIM II

Diagnostics

The following diagnostics are available for the ASKIM II.

Control Board Status LED

The status of the ASKIM II system is indicated by a single LED (H4) on the
controller board.

The status can be displayed by the H4 LED being off, on, or by a series of
flashes repeated every 3 seconds.

Only one status can be reported, so if there are several conditions, only the
status with the highest priority is displayed.

LED State Status

Off No power or missing or damaged firmware
On ASKIM system is good (may be continual flashing LED)
1 Flash +12v missing (Connector X3)
2 Flashes No USB connection (Connector X1)
3 Flashes Invalid ECP Parameter file – May recover with reboot.
4 Flashes Detect sensor errors (Connectors X6 to X9)
5 Flashes Disturb transmitter error (Connector (X5)

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ASKIM II

LED & Button Panel

The status of the ASKIM II system is indicated by a single LED on the LED
/ Button panel, as shown in the following picture.

The meaning of the LED messages (Off, On, Flashing at different speeds)
are explained in the following table:-

LED State Status

Off No power or ASKIM Ok if configured for LED to stay off
Slow flash ASKIM Ok if configured to flash the LED
On Calibration required / Calibration requested (Close doors)
Flash (1Hz) An alarm status is indicated
Flash (2Hz) Calibration request started (Close doors)

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ASKIM II

Protect Check Tester

The status of the EMI Interference Field created by the disturb coil
transmitter can be checked using Wincor’s “Protect Check” tester, as
illustrated in the following picture.

This is available from Wincor logistics on part number 01750188770.

To use the Protect Check Tester:-

· First check battery condition by pressing both the battery check

and test button at the same time. If required, replace the battery
(Duracell 6LR61 or equivalent)

· Go to the front of the ATM and hold the tester so that the end of
the tester is approximately 2 cm away from the card entry slot.

· Push the test button and the LEDs that will now indicate the
presence and strength of the disturb coil interference field.

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ASKIM II

· Wincor do not currently publish a specific measurement that we

should look for, but certainly some LEDs should be on and
anything less than three LEDs illuminated should be considered
suspect.

Qualifying Plus (KDIAGplus)

Where contractual agreement with Wincor-Nixdorf exists, the ASKIM II may

be tested using the KDIAGplus tool “Qualifying Plus Askim2”

This is run from a notebook PC, using a direct connection to the ASKIM II
via USB cable.

Authorisation with Wincor’s security USB key (CrypTA key) is required on

entry to KDIAGplus.

Qualifying Plus can be used to:-

· Verify functionality of the controller PCB.

· Read current versions of Booter, Firmware and ECP

(parameters) files.

· Verify connectivity and functionality of the Disturb and Detection

Coils.

· Measure current detection levels against alarm threshold.

· Calibrate the Disturb & Detection coils.

· Manually trigger the ASKIM II Alarm

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ASKIM II

ASKIM II Detection Sensors Test Card

Where access to the T/SOP Test Devices menus are allowed, the ASKIM II
Test Card can be used to test the detection sensors.

The ASKIM II test card is available from Wincor logistics on part number
01750188645 and is illustrated in the following picture:-

The Test Card is used in conjunction with the T/SOP ASKIM II Test
Functions alarm test to indicate a series of sensor readings as the card is
inserted in a sequence of orientations.

A precise amount of metal embedded at specific locations within the card is

detected by the sensors coils.

The sensor reading at each orientation of the card is measured and

displayed and can then be compared to the expected values to confirm the
sensors are operating correctly.

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ASKIM II

For general information regarding T/SOP, including how to access, how to

navigate etc, refer to the T/SOP chapter of this SAMM which you can find in
the Diagnostics & Utilities section.

Troubleshooting False Triggers

The ASKIM II may be susceptible to false detect triggers and unfortunately

there are many possible factors to consider.

Where false triggers are sufficiently frequent to be considered an issue, a

methodical approach to checking / rectifying all of the following items is
recommended:-

Card Reader Shutter Bracket: · Check that the Detect sensor and
harness are undamaged.

· Check that the Detect sensor screws

are all secure.

· Check that the bracket to fascia

screws are all secure.

· Check that the grounding lead

terminal contacts bare metal (not
paint) and is beneath serrated
washer.

Fascia Ground Leads: · Check that all device grounding and

bonding leads contact bare metal (not
paint) and are beneath the serrated
washer.

Card Reader / ASKIM Gap: · With the card reader fully latched
home, there must be a 2mm / 3mm
gap between the card reader throat
and the rear of the secondary shutter
assy.

ASKIM II PCB: · Check that that the ASKIM Control

PCB mounting screws are tight.

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ASKIM II

ASKIM II Harness: · Check all associated harness and

connectors for stress or damage.

Where all of the basic checks have been carried out, interference from one
of the hardware devices should be considered.

Wincor-Nixdorf refer to this as a "Superposition of Frequencies" and it can

be difficult to isolate the device that may be causing the problem.

Bear in mind that it may not be only the device itself, but could be the
framework to which the device is mounted; e.g. Where the printer seems to
be the problem, it could be the printer itself or the printer rack.

Start by methodically working through every device:-

· Where the device is rack mounted, rack in and out several times to
check if a trigger is generated.

· Check that the device is mounted correctly (screws are secure)

· Reseat all power and data connections

· Check that the device grounding lead is secure to bare metal (not
paint) and beneath serrated washer, not between the washer and the
screw head.

· Check the device harness for stress or damage.

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ASKIM II

Preventative Maintenance.

There are no PM procedures specified by the manufacturer.

Best practice would be to verify the correct operation of the ASKIM on

every visit.

Common Faults.

There is currently no common fault data for this device.

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DeView Security Cameras

DeView Security Cameras

Chapter Contents

Overview 3
Technical Description 4
Module Removal & Replacement 8
Set-up / Adjustments 9
Diagnostics 9
Preventative Maintenance 10
Common Faults 10

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DeView Security Cameras

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DeView Security Cameras

DeView Security Cameras

This section contains a brief technical reference for the DeView Security
camera that may be used in Wincor-Nixdorf ATMs.

Overview.

The DeView WDR (Wide Dynamic Range) Security camera is not a Wincor-
Nixdorf product but is a 3rd Party device that customers may install in order
to monitor events at the ATM and / or provide video evidence when
required.

An example of typical DeView ATM security camera connectivity is

described in the following block diagram.

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DeView Security Cameras

Technical Description.

Customers may install a DeView camera either in place of or in addition to

the Wincor-Nixdorf USB Security Cameras.

The contents of a DeView Camera kit is shown in the following picture:-

In addition to the kit contents there will be:-

· An extension BNC cable to take the video signal through the safe and
out of the ATM.

· An adapter to connect the Dual Power Module to the ATM DC

Distribution.

The DeView camera will typically be connected to an external DVR (Digital

Video Recorder) which in turn connects to a router for transmission of the
video to a central monitoring location.

A monitor attached to the DVR may be used to monitor the camera, and
any other cameras (e.g. POD exterior views) locally.

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DeView Security Cameras

Variants

There are four major variants:-

· 009-0028020 - NTSC (Old Style) PIXIM Sensor - WDRS29ATM-NCR

· 009-0029670 - NTSC (New Style) SONY Sensor - WD29ATM-NCR

· 009-0028021 - PAL (Old Style) PIXIM Sensor - WDRS29ATM-NCR

· 009-0029671 - PAL (New Style) SONY Sensor - WD29ATM-NCR

Interchangeably:-

You must always use a replacement camera that has same (NTSC or PAL)
video output format.

The reason for the introduction of the new style part is that the PIXIM
Seawolf sensor reached end of life and so was replaced with an equivalent
or better SONY sensor.

Old style and New style are directly interchangeable with the expectation
that you would replace an old style part with the equivalent new style part.

Note that the new style camera has a slightly longer lens. When installing in
place of an earlier version, do not use the same mounting holes; Use the
holes nearest to the front of the camera.

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DeView Security Cameras

Specification

Old Style (PIXIM Sensor):-

· Horizontal resolution of 690 TVL

· PIXIM 1/3" " Seawolf Imaging sensor

· Digital Noise Reduction for improved low-light image

· Shutter Speed AES:1/60`1/100000(NTSC)

· Scanning Frequency 60Hz (NTSC)

· Active Pixels 976H x 582V

· High Light Compensation detects and masks strong light sources

· Automatic defogging function

· Pre-focussed for 300mm to 1000mm

· Fixed Lens with Focal length 2.9mm with F-Number F2.0

· Viewing angle - Diagonal 122° / Horizontal 96° / Vertical 71.9°

· Minimum Scene Illumination 0.6Lux (F1.2, 50IRE)

· S/N Ratio >50dB

· Synchronization Internal or Line Lock, Phase Adjustable

· Video Output Composite(75 ohms BNC unbalanced)

· Operational Temperature -10°C to 50°C

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DeView Security Cameras

New Style (SONY Sensor):-

· Horizontal resolution of 700 TVL

· Sony 1/3" " Super HAD-II Imaging sensor

· Digital Noise Reduction for improved low-light image

· Shutter Speed AES:1/60`1/100000(NTSC)

· Scanning Frequency 60Hz (NTSC)

· Active Pixels 976H x 582V

· High Light Compensation detects and masks strong light sources

· Automatic defogging function

· Pre-focussed for 300mm to 1000mm

· Fixed Lens with Focal length 2.8mm with F-Number F1.8

· Viewing angle - Diagonal 128° / Horizontal 98° / Vertical 81.5°

· Minimum Scene Illumination 0.3Lux (F1.2, 50IRE, AGC ON)

· S/N Ratio >50dB (100 IRE, F1.2)

· Synchronization Internal or Line Lock, Phase Adjustable

· Video Output Composite(75 ohms BNC unbalanced)

· Operational Temperature -10°C to 50°C

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DeView Security Cameras

Module Removal & Replacement.

Typical installation within the ATM (the example is a C2560) is shown in the
following picture:-

The camera is attached to it's brackets with 2 x Thumbscrews.

Note that if you are replacing an old style camera with a new style camera,
the new style camera has a slightly longer lens. When installing in place of
an earlier version, do not use the same mounting holes; Use the holes
nearest to the front of the camera.

The Dual Power Module and OSD controller will usually be attached using
Velcro pads.

As this device is not manufactured or supplied by Wincor-Nixdorf, there is

no factory defined installation process. You may find that the arrangement
of the component parts is different from one ATM to another.

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DeView Security Cameras

Set-up / Adjustments.

The operational parameters for each Security Camera may be altered using
an OSD (On Screen Display) and attached OSD Controller.

To access the Set-Up routine, press the Enter on the OSD controller for
Three Seconds.

Once option are set, they must be saved using the:-

· "SAVE USER SETTINGS" option in the "SAVE/RESTORE" Menu

(Old Style Camera)

· "SAVE" option in the "EXIT" Menu (New Style Camera)

There are many options that may be required where factory default is not
acceptable.

Contact Support or refer to Customer Specific documentation for settings

required in any specific instance.

Diagnostics.

KDiags

The DeView Camera is not a Wincor-Nixdorf product so there are no KDiag

for this device.

T/SOP

The DeView Camera is not a Wincor-Nixdorf product so there are no

T/SOP tests routines for this device.

BNC Attached Monitor / OSD

Where a monitor is available, the OSD Set-up routines contain some very
basic test functions:-

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DeView Security Cameras

· Factory settings may be restored

· The camera can be reset

· System information can be accessed

Preventative Maintenance.

There is currently no PM specified for this device.

Common Faults.

There is currently no common fault information for this device.

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Cencon Lock

Cencon Lock

Chapter Contents

Overview 3
Technical Description 4
Lock Modes 18
Lock Operation 21
Maintenance Tasks 48
Lock Installation 54
Diagnostics 60
Preventative Maintenance 66
Common Faults 66

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Cencon Lock

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Cencon Lock

Cencon Lock

This section contains a brief technical reference for the Kaba Mas (formerly
Mas-Hamilton), Cencon Lock that may be installed as an option for the
ATM safe.

Overview.

The Cencon electro-mechanical lock is in all probability the most popular

ATM Safe lock, having surpassed 1,000,000 sales by mid 2009.

Many of the ATMs that we maintain will have this lock installed either on it's
own or used in conjunction with another (key or combination) safe lock.

A typical example of the Cencon lock dial and control head (i.e. the external
lock parts) is shown in the following picture:-

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Cencon Lock

Technical Description.

Major Hardware Elements

The Cencon Lock comprises of the following major hardware elements:-

Lock Back

The lock back contains:-

· The "Powerstar" generator.

· The lock Control electronics including storage area for the lock serial
number and programmed modes (i.e. the "personality" of the lock),
and a record of all activity.

· A replaceable battery CR1632 3v battery (Gen 2 locks only) that

supports the onboard time & date clock.

Typically the lock back is owned by whoever has liability for the cash held in
the ATM. Where this liability is transferred, e.g. where another party
acquires liability for the cash, often the lock back (only the lock back, not
the complete lock), is exchanged for one that is owned by that party.

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Cencon Lock

Alternatively, the former owners may remove their details from the lock,
reverting it to factory default settings, before handing it over to be
programmed by the new owners. This process is referred to as "Shelving
the lock".

The following picture illustrates a typical Gen 2 Lock back:-

The lock back has one or more harness connectors on the rear casing:-

· 9 Pin connector (Always present) connects to optional safe security

features - Duress / Bolt Status / Shunt

· 4 Pin connector (Gen 2 Only) connects to optional safe security

features - Remote disable / Door contact switch.

· 10 Pin connector (Gen 2 Only) connects to optional serial interface

and my be used in conjunction with a USB adapter to access and
configure the lock directly from a PC with Cencon software.

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Cencon Lock

Note: that unused connectors should be blocked using the plastic covers
that are supplied with the lock. These are required where to meet VdS
Security Certification.

The Change Key tool is inserted into a two pin receptacle on the lock back
casing when carrying out lock configuration changes.

Also, the relocker reset tool should be found secured beneath the metal foil
label. This tool is supplied with each lock and is used to reset the relocker
security feature when the lock back is replaced with the bolt in the locked
position.

The following picture shows the location of the lock back connectors and
other points of interest.

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Cencon Lock

Lock Case

The lock case houses the mechanical functionality of the lock and the
electrical interface to the Solenoid and the Control Panel / Fob reader.

The main features are illustrated in the following picture:-

Relocker Tool

If the lock back is removed with the lock bolt extended (i.e. in the locked
position), a relocker security mechanism is activated. It is then not possible
to reinstall the lock back.

The relocker tool is used to pull up the relocker mechanism, allowing

correct installation of the lock back

A Relocker tool is supplied with each lock and should remain taped to the
lock back so it is available when required.

Mounting Plate

The mounting plate is fixed to the safe exterior and acts as a hardware
interface between the safe and the Front Cover / Control head.
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Cencon Lock

In addition, the Mylar cable that acts as an electrical interface between the
Control Head and the Lock back is housed and managed within the
mounting plate.

Tube / Spindle

The spindle runs within the tube to transmit movement from the dial to the
locks generator and mechanical functions. The tube also acts as a barrier
between the rotating spindle and the Mylar cable that runs through the
same hole in the safe door.

Mylar Cable

The Mylar cable is the electrical connection between the control head and
the lock back.

Control Head

The Control Head is secured to the mounting plate and contains the
keypad, display and Key Fob contact port.

The keypad enables input of both combinations and commands and also
display of the data being input and any error codes generated by the lock.

The Keypad functional areas are illustrated in the following diagram:-

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Cencon Lock

Zebra Connector

The Zebra connector is an Elastomeric electronic connector used to

interface the Control Head to the Mylar cable on the Mounting plate.

The Zebra connector consists of layers of conductive and non-conductive

material that are both flexible and compressible.

When the Lock Control Head is secured to the mounting plate, the Zebra
connector is compressed between the two and so provides an electrical
connection.

The function of the Zebra Connector is shown in the following picture:-

The Zebra connector must be absolutely clean and free from any grease or
other contamination or it will be unable to provide a reliable electrical
connection.

Avoid handling the connector if possible and clean using dry cloth if
required.

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Cencon Lock

Fob

The Fob (aka Smart Key or Personal Identifier Key) is central to the
Cencon Lock system concept and consists of a Dallas Semiconductor
iButton device embedded into a powder coated metal or plastic housing.

The Fob communicates with the lock using a proprietary "1-Wire" interface.

An integrated battery provides power with a life expectancy of up to 10

years.

There are several different fobs easily identified by their colour and function
code that is engraved in the fob housing.

Green (B): Bank Mode Fob (Lock User Fob)

· Typically will be used by branch staff in

conjunction with a static combination that they
have set and is known only to themselves.

· Fob may be Green or Teal in colour.

Blue (F): FLM Mode Fob (Lock User Fob)

· Typically will be used by Customer Engineers /

CIT Partners in conjunction with a One Time
Combination provided by AMC.

Yellow (R): Route Mode Fob (Lock User Fob)

· Will be used by CIT Company servicing up to 35

ATMs with 1 x Fob used in conjunction with a
maximum of 35 One Time Combinations.

· Close codes may be recorded to the fob and

read off at the end of shift using a PC connected
to the lock administration software.

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Cencon Lock

Red (SA): Supervisor Audit Fob (Data Transfer Fob)

· This Red Fob is used during initialization or

shelving procedures or to recover audit
information from the lock.

· The Red fob will have been set up (using the

Cencon software and a PC) to perform the
required tasks on specific locks.

Orange (IS): Install Fob (Data Transfer Fob)

· This Orange Fob is used during installation of

Cencon 5 Software on to a PC.

· The fob will have been set up by KABA Mas

with the required customer specific
information.

· This fob has no function at the lock itself.

White (CS): Clock Set Fob (Data Transfer Fob)

· This White Fob is used to set the date / time

and daylight saving time rules for Gen 2 locks
only.

· The fob will have been set up using the

Cencon lock administration software with the
required information.

· This fob will typically be used in he field to

recover time & date etc following battery
replacement.

Dark Grey (RS) Resynchronization Fob (Data Transfer Fob)

· This Dark Grey Fob is used to re-synch the

data in a Gen 2 lock with the Cencon system
database.

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Cencon Lock

Black (S): Supervisor Fob (Software User Fob)

· Used with the central lock administration software

to generate lock combinations, register new locks,
view activity reports and schedule routes.

· This fob has no function at the lock itself.

Black (SS): Special Supervisor Fob (Software User Fob)

· Used with the central lock administration software

to activate keys, and deactivate locks.

· This fob has no function at the lock itself.

Black (D): Dispatcher Fob (Software User Fob)

· Used with the central lock administration software

to generate lock combinations and register new
locks.

· This fob has no function at the lock itself.

Black (L): Logon Fob (Software User Fob)

· Used with the central lock administration software

to log a user on.

· Fob is removed once logged on.

· Access rights for each user is set up when

initialised.

· This fob may effectively replace the other Black

software user Fob functionality.

· This fob has no function at the lock itself.

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Cencon Lock

Dial

The dial is secured directly to the spindle on all locks manufactured since
2002. Earlier versions had a separate hub / dial arrangement.

When the lock is installed and operational: -

· Spinning the dial to the left (Counter-Clockwise) charges the lock.

· Turning the dial to the right (Clockwise) opens the lock.

The Dial is secured to the spindle using a Spacer and Clip which is covered
by a decal when installation is completed.

Change Key

The change key is used in conjunction with a Red (SA) Fob to change lock
modes.

One change key is provided with each lock kit.

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Cencon Lock

Variants

Keypad Orientation

The lock is available with housings that provide the following keypad
orientation options:-

Keypad up - KU Housing

Keypad down - KD Housing

Keypad Inverted - KI Housing

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Cencon Lock

Gen 1 / Gen 2

There are two "Generations" of Cencon lock - Gen 1 & Gen 2 and the main
visible differences are as follows:-

Gen 1 Lock Gen 2 Lock Notes

· The Gen 2 lock

as two additional
connectors on
the rear casing.

· The Gen 2 lock

has a battery to
support the clock.

· The Gen 2 lock

has a new dial
bezel decal.

The lock backs are directly interchangeable and operation is similar, the
Gen2 having some additional functionality.

Key to this revision is the capability to exceed 1,000,000 lock serial

numbers and as such the Gen 2 lock has a 9 x digit Serial number whereas
the Gen 1 lock had a 6 x digit serial number.

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Cencon Lock

Fobs

There are two "Generations" of Fob:

Original "Tear drop" shape:-

· May be used with both Gen 1 & Gen 2

locks

· This style FLM, Bank & Route fobs are

being phased out due to obsolete
manufacturing plant for the DS1994 &
DS1427 iButtons used with these fobs.

New "Hour-glass" shape:-

· May be used with Gen 2 locks only

· The Gen 2 lock must be activated in full

Gen 2 Mode, not in "compatibility
mode"

· All Fob functions will be available in this

style, using the same colour code but,
using new version iButtons.

Change Key

There are two versions of the Change key and they are functionally
interchangeable.

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Cencon Lock

Cencon O2

Introduced as an upgrade for existing Gen 2 lock hardware during 2014,

Cencon O2 provides remote access to the lock.

The full O2 functionality is enabled by:-

· A Field Firmware upgrade for the existing Gen 2 Lock back

· An interconnect box that connects the lock to the ATM PC via USB

· Centran Agent software installed on the ATM PC

Bolt Type

The Cencon lock is available with two bolt options:-

· Dead Bolt

· Swing Bolt

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Cencon Lock

Lock Modes.

It is possible to have up to three modes working concurrently on a single

lock and each mode is independent of the others, determined by the Fob
being used.

The following modes may be set:-

· Shelved Mode (aka Factory Mode)

· FLM mode

· Route Mode

· Bank Mode

Regardless of mode, an audit functions runs continually and stores the last
478 lock actions. The audit record can be read but not changed or erased.

Shelved Mode

Shelved Mode may also be referred to as Factory Mode. If no other mode

is activated, the lock will default to Shelved mode.

In Shelved Mode, the lock operates as a basic electronic combination lock

usually using a default factor combination of 50-25-50 although other
combinations may be set.

No Fob is required to operate the lock in Shelved mode.

No Close Seals codes are generated or required for subsequent openings.

A lock will typically be shelved:-

· When a new lock is received for installation.

· Where a lock has been decommissioned and kept in storage.

· Where ownership of a lock is being transferred.

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Cencon Lock

FLM Mode

FLM (First Line Maintenance) mode is used for locks that are accessed ad
hoc by Customer Engineers and CIT partners.

FLM mode requires:-

· A lock that has been registered (Serial Number etc) with the lock
administration system - AMC.

· An OTC (One Time Combination) supplied by the lock administration

system (AMC). The OTC can be used for one opening only and only
one OTC can be assigned to a fob at any time.

· A Blue (F) Fob that is assigned to a specific engineer and registered

on the lock administration system (AMC). Typically the fob will be
initialized on all locks that are registered to that lock administration
system.

· A Close Seal Code, generated by the lock on closing and reported

back to the lock administration system (AMC). No further open codes
will be allowed for that lock or fob before a close seal code is
received.

Route Mode

Route Mode is used for locks that are accessed by a CIT crew following a
defined route accessing up to 35 ATMs.

Route mode requires:-

· Locks that have been registered (Serial Number) with the lock
administration system.

· Up to a maximum of 35 OTCs (One Time Combinations) supplied in

bulk by the lock administration system. Each OTC can be used for a
single opening of a specific lock on the route.

· A Yellow (R) Fob that is assigned to a specific route of up to 35 locks

and registered on the lock administration system.

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Cencon Lock

· A Close Seal Code, generated by each lock on closing to be reported

back to the lock administration system. The close seal codes for the
complete route may be reported back to the lock administration
system at the end of the replenishment run. The close seals may also
be downloaded directly into the lock admin system from the fob.

Note: If required, Route mode may be set up for two person access, using
two fobs and two OTCs

Bank Mode

Bank Mode (aka Branch Mode) is used where branch staff are accessing
the safe .

Route mode requires:-

· A Green (B) Fob that is assigned to a specific branch staff member

· Locks registered with the specific Fobs that are being used by the
branch staff.

· Static combinations set by each branch staff member specific to their

Fob and known only to themselves.

Close Seal Codes are not used and each staff members combination can
be changed as required.

Bank mode may be set up with a delay following input of the combination,
in which case the delay counts down on the display.

Bank mode may be set up for two person access, requiring two Fobs and
two combinations to open the lock.

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Cencon Lock

Lock Operation.

Lock Operation - General

Lock operation is dependant on the lock mode:-

· Shelved Mode (aka Factory Mode)

· FLM mode

· Route Mode

· Bank Mode

In all cases, the method for powering up the lock is to turn the dial to the
left (counter-clockwise), preferably using full wrist turns, until <EC> (Enter
Code) appears on the display.

When performing operations that involve opening the lock, you have an
approximate 40 / 60 second window in which to enter the combination(s)
and present the key in order to get <OPr> (Open right) and open the lock.

If any delay occurs during that window which might cause the lock to get
low on power, you should dial left again to "repower" lock.

If <-dL> appears on the lock display at anytime during an operation, it

indicates that you should dial Left (CCW) to power up the lock.

Once the lock loses power, the operation must be restarted.

Especially in dual mode, it may be necessary to power the lock up again

before entering the second combination to ensure that the lock does not
power down during the operation.

After opening and closing any lock, you should always check to ensure that
the lock is physically relocked (i.e. bolt fully extended and locked in place)
by turning the dial to the right. If the bolt does not retract, you can be
assured the lock is secured.

If a flashing lightning bolt appears the combination was not confirmed

properly. Reset by pressing the “*” key and rekey the combination.

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Cencon Lock

If you have a less steady hand, try sliding the fob into place rather than
landing it on the contact pad. In addition, the fob can be placed before the
final OTC digit is input.

Lock Operation Videos

The manufacturer has made available a series of videos that cover many
aspects of lock operation in detail.

These are available at:-

http://www.kaba-mas.com/support/training-videos/kaba-brand-training-
videos/578656/cencon-locks-training-videos.html

Keypad Commands

Commands are entered using the lock keypad and the display provides
prompts for input and also status information.

Entering Keypad Commands

To enter commands (apart from the display test 88):-

· Turn the dial to the left (Counter Clockwise) to power the lock up.

· Check that <EC> is displayed

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Cencon Lock

· Press #

· Wait for ? prompt to display

· Enter the required command

Keypad Commands

Input Command
8 8 Test display of all LCD segments
# # Display audit count for Fob
# 0 Perform Supervisor action - e.g. Retrieve audit or Set Clock
# 1 Display lock code & hardware level
# 2 Display lock name (serial number) - 9 x digits
# 3 Display number of lock openings (Audit count)
# 4 Display last Close Seal (C & 2 x digits) - Fob required
# 8 Combination change (Shelved or Bank mode)
#55 Display last 15 x Error codes
#70 Displays active modes & Activator ID
#71 Displays internal UTC/GMT Date & Time
#72 Displays Local Date & Time - Fob required
#73 Displays Fob type & Serial Number - Fob required
#74 Displays door contact status
#76 Displays activated mode software level - Fob required
#77 Displays Fob clock - FLM / Route / Bank Fob required
#78 Displays last opening date & time (local) - Fob required
#79 Displays last activation event date & time (local) - Fob required
Cancel a command, display prompt or combination

Note: Some commands are only valid for Gen 2 locks

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Cencon Lock

Prompts & Messages

The following table list all prompts and messages

Prompt Description

Enter command ("?") when # has been pressed

Error - Wrong Combination / Audit count mismatch /

Wrong Fob (dispatched to wrong lock)

Dial left (Counter clockwise) to power up the lock

Dual Bank mode activated (Gen 2 Only)

Dual FLM mode activated (Gen 2 Only)

Dual Route mode activated (Gen 2 Only)

Activation date & time of fob (Gen 2 Only)

Total opening count (all modes)

Add user (Bank mode only)

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Cencon Lock

Audit information being written (Line flashes above "u").

Lock battery low - displayed after power up (Gen 2 Only)

Close code (00 = 2 x digit code or 4 x digit for Gen 2)

Confirm combination (Bank Mode)

After Power up - Clock is not set (Gen 2 Only)

Fob iButton Model Number (Gen 2 Only)

Fob type (Gen 2 Only)

Closed Door (Gen 2 Only)

Clock set in progress (Gen 2 Only)

Company identifier that activated mode (Gen 2 Only)

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Cencon Lock

Confirm new combination (Bank mode)

Confirm new combination (shelved mode)

Fob iButton Serial Number (Gen 2 Only)

Delay time 35 Minutes (Bank Mode)

Deleting user - Bank mode

Delay - 5 minute audit restriction (Gen 2 only)

Enter current combination (Bank mode)

Enter current combination (Shelved mode)

Enter new combination (Bank mode)

Enter new combination (shelved mode)

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Cencon Lock

Enter Combination

Enter Combination (2nd part)

End of operation

Gen 2 lock is powering up (Gen 2 lock only)

Lock back hardware level

Time - Hour, then Minutes, then Seconds (Gen 2 Only)

Single Bank mode activated (Gen 2 Only)

Insert Personal Identifier (Apply fob)

Insert Personal Identifier (Apply fob) 2

Single FLM mode activated (Gen 2 Only)

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Cencon Lock

Initializing

Insert Supervisor Audit Key - Red FOB

Single Route mode activated (Gen 2 Only)

Lock firmware level

Locked Out (5 x wrong combinations)

No Door Contact Connection(Gen 2 Only)

Opened door (Gen 2 lock only)

Open right - Turn dial right (Clockwise) to retract bolt

Pull out Change Key

Date & Time on Fob clock (Gen 2 Only)

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Cencon Lock

Remote Lock Out - Keypad is inhibited (Gen 2 Only)

Replace Personal Identifier (2nd Fob in dual control)

Software level of fob that activated lock (Gen 2 Only)

Close Seal Count - Shelved mode (By Fob)

Shelving in progress

Close Seal Count - Active mode (By Fob)

Serial Number (aka Lock Name) of Lock Back

Enter new combination (Change key is inserted)

Update activated (Gen 2 Only)

Lock time - UTC/GMT (Gen 2 Only)

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Cencon Lock

Date - Year, then Month, then Day (Gen 2 Only)

Opening / Closing - Shelved Mode

To Open The Lock:-

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter the factory default

combination 50-25-50 or other combination if the factory
default has not been set.

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door

To Close The Lock:-

Prompt Action

Close the safe door

Turn the dial to the left (Counter Clockwise) to extend the

bolt.

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Cencon Lock

Opening / Closing - FLM Mode

To Open The Lock:-

Prompt Action

When on site - Follow procedure to obtain an OTC from

the Lock Administration System - AMC.

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter the OTC you have been
issued.

Hold your Blue Fob onto the contact pad

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door

To Close The Lock:-

Prompt Action

Close the safe door

Turn the dial to the left (Counter Clockwise) to extend the

bolt.

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Cencon Lock

Hold your Blue Fob onto the contact pad

Close Seal Code is displayed - May be a 2 x Digit or 4 x

Digits number.

Contact Lock Administration System (AMC) to report the

Close Seal Code

Note:- No further OTCs can be issued for your fob until receipt of the
Close Seal is registered on the Lock Administration System.

No further OTCs can be issued for that lock until receipt of the
Close Seal is registered on the Lock Administration System.

Opening / Closing - Route Mode

To Open The Lock:-

Prompt Action

Follow procedure to obtain the Fob and OTCs for your

route from the Lock Administration System.

Follow the same open close procedure for each site as

follows;

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter the OTC you have been
issued for this lock.

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Cencon Lock

Hold your Yellow Fob onto the contact pad

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door

To Close The Lock:-

Prompt Action

Close the safe door

Turn the dial to the left (Counter Clockwise) to extend the

bolt.

Hold your Yellow Fob onto the contact pad

Close Seal Code is displayed - May be a 2 x Digit or 4 x

Digits number.

Follow procedure to record the Close seal or save it to

your fob

Follow procedures to report the Close Seals for your route

either individually or as a batch to the Lock Administration
System.

Note:- No further OTCs can be issued for that Fob until receipt of all
Close Seals have been registered on the Lock Administration
System.

No further OTCs can be issued for that lock until receipt of all
Close Seals have been registered on the Lock Administration
System.

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Cencon Lock

Opening / Closing - Bank Mode (Single) No Delay

To Open The Lock:-

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter your personal combination.

Hold your Green Fob onto the contact pad

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door

To Close The Lock:-

Prompt Action

Close the safe door

Turn the dial to the left (Counter Clockwise) to extend the

bolt.

Hold your Green Fob onto the contact pad - Close date &
Time is recorded to Fob.

Confirms successful end of operation.

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Cencon Lock

Opening / Closing - Bank Mode (Dual) No Delay

To Open The Lock:-

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, 1st Bank Staff enters their personal
combination.

1st Bank Staff holds their Green Fob onto the contact pad

Using the lock keypad, 2nd Bank Staff enters their

personal combination.

2nd Bank Staff holds their Green Fob onto the contact pad

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door

To Close The Lock:-

Prompt Action

Close the safe door

Turn the dial to the left (Counter Clockwise) to extend the

bolt.

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Cencon Lock

Hold either Green Fob onto the contact pad - Close date &
Time is recorded to Fob.

Confirms successful end of operation.

Show Lock Serial Number

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, press #.

Using the lock keypad, press 2.

Serial number will be displayed sequentially - Will be either

a 6 x Digit (Gen 1) or 9 x Digit (Gen)

Display can be cleared by pressing * on the lock keypad or

will clear when lock powers down

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Cencon Lock

Show Last Close Seal Code

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, press #.

Using the lock keypad, press 4.

Hold your Fob onto the contact pad

Last recorded Close Seal Code will be displayed - Will be

either 2 x Digit (Gen 1) or 4 x Digit (Gen)

Display can be cleared by pressing * on the lock keypad or

will clear when lock powers down

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Cencon Lock

Shelve A Lock - From FLM or Route Mode

Make sure that you have the following before attending site:-

· Project specific Fob with pre-generated OTC

or

· Your own live Fob for which you will need to obtain OTC on arrival
from AMC.

· A Red Fob that has been set up for this project or specific lock.

· A Cencon change key.

Before starting this process you will need to confirm that you have access
to the two-pin change key socket on the back of the Cencon Lock as shown
by the Blue Arrow in the following picture.

This may be accessible by either:-

· An access hole in the safe door back panel.

· Removing the safe door back panel.

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Cencon Lock

Step 1. Obtain the Lock Serial Number (if required)

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, press #.

Using the lock keypad, press 2.

Serial number will be displayed sequentially - Will be either

a 6 x Digit (Gen 1) or 9 x Digit (Gen)

Confirm the lock serial number is on the project specific

information that you have been given - i.e. you have the
correct lock!

Step 2. Open the Lock (Omit this step if the lock is already open)

Prompt Action

If using your own fob - Follow procedure to obtain an OTC

from the Lock Administration System - AMC.

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter the OTC (either the Pre-
generated OTC or as issued by AMC).

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Cencon Lock

Hold the Blue Fob onto the contact pad

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door - Note that the safe door must remain
open for the rest of this procedure

Step 3. Shelve the lock (Disable NCR Access)

Prompt Action

Insert the change key into the socket on the back of the
lock.

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <tEC> is displayed.

Powering up message - Keep turning the dial to the left

until <tEC> is displayed

Using the lock keypad, enter the factory default

combination - 50 - 25 - 50

Hold the Red (SA) Fob onto the contact pad

This prompt indicates that the Lock is being shelved - No

action is required.

Remove the Red (SA) Fob and pull out the change key.

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Cencon Lock

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Keeping the safe door OPEN - Turn the dial left to extend
the bolt.

Powering up message - Keep turning the dial to the left

until <IPI> is displayed

Hold the Blue Fob onto the contact pad

Last recorded Close Seal Code will be displayed - Will be

either 2 x Digit (Gen 1) or 4 x Digit (Gen)

Display can be cleared by pressing * on the lock keypad or

will clear when lock powers down

Contact AMC or follow other project specific instructions to

report final Close Seal - This is important to prevent future
problems.

Step 4. Confirm NCR access is disabled

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message - Keep turning the dial to the left

until <EC> is displayed

Using the lock keypad, key in # #

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Cencon Lock

Lock will display <IPI> Hold the Blue Fob onto the contact
pad

Lock will display the current audit count (nnnn) as either:-

· SC-nnnn - Indicates the lock has not been shelved

correctly and is still on the NCR system.
OR
· SS-nnnn - Indicates the lock has been shelved
correctly and is not now on the NCR system.

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Cencon Lock

Activate a Shelved Lock to FLM Mode

To activate a shelved lock you must make sure that you have the following
before attending site:-

· Project specific Fob with pre-generated OTC

or

· Your own live Fob for which you will need to obtain an OTC on arrival
from AMC.

· A Red Fob that has been set up for this project or specific lock.

· A Cencon change key.

Before starting this process you will need to confirm that you have access
to the two-pin change key socket on the back of the Cencon Lock as shown
by the Blue Arrow in the following picture.

This may be accessible by either:-

· An access hole in the safe door back panel.

· Removing the safe door back panel.

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Cencon Lock

Step 1. Obtain the Lock Serial Number (if required)

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, press #.

Using the lock keypad, press 2.

Serial number will be displayed sequentially - Will be either

a 6 x Digit (Gen 1) or 9 x Digit (Gen)

Confirm the lock serial number is on the project specific

information that you have been given - i.e. you have the
correct lock!

Step 2. Open The Lock (if Required)

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter the factory default

combination 50-25-50 or other combination if the factory
default has not been set.

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Cencon Lock

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Open the safe door

Step 3. Activate the lock (Enable NCR Access)

Prompt Action

Insert the change key into the socket on the back of the
lock.

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <tEC> is displayed.

Powering up message - Keep turning the dial to the left

until <tEC> is displayed

Using the lock keypad, enter the factory default

combination - 50 - 25 - 50

Hold the Red (SA) Fob onto the contact pad

This prompt indicates that the Lock is being initialized

(Activated) - A flashing bar indicates initialization in
progress
Remove the Red (SA) Fob and pull out the change key.

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Keeping the safe door OPEN - Turn the dial left to extend
the bolt.

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Cencon Lock

Step 4. Confirm NCR access is Enabled

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message - Keep turning the dial to the left

until <EC> is displayed

Using the lock keypad, key in # #

Lock will display <IPI> Hold the Blue Fob onto the contact
pad

Lock will display the current audit count (nnnn) as either:-

· SC-nnnn - Indicates the lock is correctly enabled on

the NCR system.
OR
· SS-nnnn - Indicates the lock is not on the NCR
system.

Step 5. Close Lock Test

Prompt Action

Keep the safe door open while testing - Ideally this

process should be repeated several times before closing
and locking the safe door.

If using your own fob - Follow procedure to obtain an OTC

from the Lock Administration System - AMC.

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Cencon Lock

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

Using the lock keypad, enter the OTC (either the Pre-
generated OTC or as issued by AMC).

Hold the Blue Fob onto the contact pad

Check that <OPr> is displayed and rotate the dial to the

right (Clockwise) to retract the bolt.

Keeping the safe door OPEN - Turn the dial left to extend
the bolt.

Powering up message - Keep turning the dial to the left

until <IPI> is displayed

Hold the Blue Fob onto the contact pad

Last recorded Close Seal Code will be displayed - Will be

either 2 x Digit (Gen 1) or 4 x Digit (Gen)

Display can be cleared by pressing * on the lock keypad or

will clear when lock powers down

Contact AMC or follow other project specific instructions to

report Close Seal.

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Cencon Lock

Maintenance Tasks.

Lock Back Removal & Replacement

The lock back may be removed / replaced:-

· As remedial action for a defective lock back.

· To allow a change of "ownership" of the lock.

In either case there may be additional procedural requirements defined by

a project team or by the customer so check carefully before commencing
work.

Lock Back Removal.

· Open the safe door if it is not already open.

· Remove the safe door back.

· Locate the Cencon Lock and identify any:-

Ø Re-locker mechanism that may be attached to the lock back

screws.

Ø Cover plates etc that may need to be removed to gain

access. Note: Take extreme care when working in the safe
door where a glass plate is installed.

· Remove the 2 x Pozidriv screws from the lock back.

· First pull the lock back straight back approx 5mm then tilt back to
access the solenoid cable connector.

· Remove the small Solenoid cable connector from the lock back.

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Cencon Lock

Lock Back Replacement.

· Connect the Solenoid cable to the replacement lock back. Note that
correct routing of this cable is critical as if it is pinched and damaged
the Lock will need to be replaced. Refer to the following picture;-

· Gently position the Lock Back and replace the two screws but do not
tighten them yet.

· If the back has been removed with the bolt extended, the relocker pin
will hold the lock back off by approximately 3mm. The Relocker will
need to be reset before the lock back will sit correctly.

· Insert the relocker reset tool (you should find this taped to the back of
the lock) firmly into the hole in the top of the Lock casing - Refer to
the following picture:-

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Cencon Lock

· Gently ease the relocker reset tool upwards and press gently on the
lock back as you do so.

· With the lock back now seated correctly, tighten up the 2 x Pozidriv
screws.

· Return the relocker reset tool to it's storage location - Taped on to the
lock back

· Re-fit the safe door back.

· Test the lock several times with the safe door open.

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Cencon Lock

Battery Replacement

For Gen 2 Locks only - The CR1632 Battery may need to be replaced
where a low battery alert is indicated at the Enter Combination prompt:-

The lock will still operate but the audit time stamp will now be unreliable.

Once the battery is replaced, the clock must be rest using a pre-configured
White (CS) Fob.

To replace the Battery:-

· Remove the lock back - Refer to previous chapter.

· Ease up the battery cover and

remove the expired battery.

· Insert the replacement battery

observing correct orientation /
polarity.

· Replace the battery cover.

· Replace the lock back - Refer to previous chapter.

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Cencon Lock

Reset The Clock

For Gen 2 Locks only - Once the CR1632 Battery has been replaced, the
internal clock must be reset as indicated by the Clock Error message at the
Enter Combination prompt :-

The lock will still operate but the audit time stamp will now be unreliable.

To reset the clock you will need a pre-configured White (CS) Fob. The
White Fob must be preconfigured to the correct time using the Cencon lock
central administration system (AMC).

Note that once set, the time on the White Fob will drift by up to two minutes
a month, so this must be taken into consideration in planning this work.

To Reset the Clock:-

Prompt Action

Power the lock up by rotating the dial to the left (Counter

Clockwise) several times until <EC> is displayed.

Powering up message for Gen 2 locks only - No action

required.

cEC indicates that the clock must be reset - Using the lock
keypad, press #.

Using the lock keypad, press 0.

Hold your White (CS) Fob onto the contact pad

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Cencon Lock

Continue to hold your White (CS) Fob in place while the

clock data is reset - CLS is displayed while this is in
progress.
When EOP is displayed you can remove your White (CS)
Fob.

The clock reset is now complete - You may confirm this by

noting the EC prompt will now not have the preceding "c"

Note: The lock must be powered up throughout this process. If required

turn the dial to the Left (Counter Clockwise) to maintain power.

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Cencon Lock

Lock Installation.

The installation information included here assumes the Cencon Lock is

being installed to replace a factory installed mechanical, (e.g. Combination
or key) lock.

The Cencon lock is designed with the same footprint and hole pattern as
most mechanical locks and should therefore not require any drilling.

Technical Reference Videos

The manufacturer has made available a series of videos that cover the
installation process in detail. These are available at:- http://www.kaba-
mas.com/support/training-videos/kaba-brand-training-
videos/578656/cencon-locks-training-videos.html

Tools Required

· Pozidriv screwdrivers #1 and #2 Tip size

· Large flat blade screwdriver

· Scissors

· Fine Marker

· File

· Hacksaw

· Spirit level or Steel rule

· Front housing mounting template (Provide in Lock kit)

· Tube cut-off gauge (Provide in Lock kit)

· Silicone grease (Provide in Lock kit)

· Red Loctite 262

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Cencon Lock

Preparation

· Check the kit contents to ensure all parts are present.

· De-burr both sides of the safe door spindle hole, to ensure that there
are no sharp edges that could cut the Mylar cable.

Install the Lock Case

· Insert one of the Plastic Cable Shields into the spindle hole from the
rear of the Safe door.

· Remove the Lock Back

· Push the spindle back and out of the Lock Case

· Remove the large Drive Gear / Cam from the Lock Case.

· Remove the antistatic protector bag from the end of the Mylar cable -
From this point on take great care not to damage the Mylar cable.

· Remove the tape that secures the Mylar Cable to the Spindle Tube

· Carefully feed the Mylar Cable and Spindle Tube through the safe
door Spindle hole

· Temporarily secure the Lock Case to the Safe Door using the correct
Lock Case mounting screws.

· Check that the tube extends a minimum of 1/8 inch (3.2mm) outside
the Safe Door.

· Push the second Plastic cable shield into the Spindle hole at the
Front of the safe door ensuring that the Mylar Cable runs within the
Plastic cable shield.

· Slide the Tube Cut-Off Gauge alongside the tube. The tube must be
flush or no more than 1/32 inch (0.8mm) below the surface of the cut
off gauge.

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Cencon Lock

· If the tube needs to be cut:

Ø Feed the Mylar cable through the Tube Cut-Off Gauge and then
slide the Gauge over the Tube so that it is flush against the safe
door

Ø Use the gauge as a guide and mark , mark the Tube flush with
the Cut-Off Gauge.

Ø Remove the Lock Case and tube taking care not to damage the
Mylar cable.

Ø Remove the Tube from the Lock Case.

Ø Use scissors or similar to cut the tube, just inside the mark that
you have made.

Ø Re-install the tube into the Lock Case

· Tape the Mylar Cable to the bottom of the Tube

· Carefully feed the Mylar Cable and Spindle Tube through the safe
door Spindle hole

· Secure the Lock Case to the Safe Door using the correct Lock Case
mounting screws. Note that the manufacturer recommends use of
Loctite 262 on the Lock Case mounting screws.

· Check that the Plastic cable shield on the front of the safe door is still
in place - If not re-install it now, ensuring that the Mylar Cable runs
within the Plastic cable shield.

· Attached the lock bolt to the safe door mechanism using the correct
screws and adapters

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Cencon Lock

Install the Mounting Plate / Front Cover

· Offer up the mounting plate , carefully feeding the Mylar cable

through the Spindle hole

· Position the Mounting plate carefully to ensure that:

· The Mounting plate is centred on the spindle

· The top edge is horizontal (use a Spirit level)

· Secure the Mounting Plate using the correct screws provided in the
kit.

· Correct routing of the Mylar cable is critical for reliable lock operation
and the main points are shown in the following picture with detail in
the text

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Cencon Lock

· Route the Mylar Cable (with the gold contact pads facing outward),
through the guides and into the cable contact support location in the
upper right hand corner of the Mounting Plate.

· Locate the Mylar cable correctly, positioning the hole in top of the
cable over the plastic locating stud.

· It is essential the contact area of the Mylar cable lies flat against the
support surface.

· Route the cable carefully using the cut-outs, clip and tape so that it
will not get trapped when the front cover is installed.

· Before installing the Front Cover, check that the Blue Zebra
connector is located correctly - Avoid touching the Zebra Connector
and this must be completely clean.

· Attach the Front Cover to the Mounting plate using the 4 x Screws
provided in the kit.

Install the Dial

· Reinstall the Spindle and Drive Gear / Cam into the Lock Case, taking
care to ensure that the Cam is oriented correctly with the dwell at the
top. When installed there should be no gap between the back of the
Drive Gear / Cam and the Lock case.

· Reinstall the lock back and secure it with the 2 x Pozidriv screws.
Remember if the bolt is extended you will need to reset the relocker.

· Lubricate the outer surface of the Dial hub using the silicone grease
supplied in the kit.

· Push the Dial on to the Spindle

· Check that the spindle is just below flush with the front edge of the
Dial - where the decal will be affixed.

· If not; Mark the spindle and remove the lock back so that the spindle
can be removed and cut. Do not try to cut the spindle in situ.

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Cencon Lock

· Cut the spindle using a hacksaw and clean up any burrs with a fine
file.

· Re-install the spindle and Lock Back

· Locate the triangular spacer over the spindle and secure the dial
using the Spring Clip provided in the kit.

· Install the Dial Decal

Check Installation & Finish Up

Keeping the safe door open throughout:-

· Check that the Dial turns smoothly

· Rotate the dial left and check that EC is displayed

· Operate the lock through several Open / Close cycles using either the
Factory combination (50-25-50) or an OTC obtained from AMC.

· Attach any alarm or shunt connectors to the Lock as required.

· Insert blanking plugs over any unused connectors.

· Reinstall the safe door back cover.

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Cencon Lock

Diagnostics.

LCD Segment Check

Press # 8 8 to turn on all LCD segments and check for any dead segments
that may be causing confusion, rejected Close codes etc.

Error Messages

The following table list all error messages

Note; Take care to avoid confusion between identifying a 06 and 0b:-

= 06

= 0b

Gen 1 locks generate a 2 x digit error code and Gen 2 locks generate a 4 x
digit error code.

Display Fault Description

Lightning Flash only - Error - Wrong Combination / Audit

count mismatch / Wrong Fob (dispatched to wrong lock)

02 - Failed attempts / sessions

03 Incorrect Fob - Fob does not match lock mode.

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Cencon Lock

04 Silent alarm reset. Also may display ALS

05 Dual combination error - Same Fob and combination

used for both entries.

06 - Incorrect Fob - Fob is not capable of required

function.

07 - Fob data read error.

08 - Initialization error - Key may be corrupted.

09 - Fob is not authorized for lock.

0A - Last audit record is not "Open". Lock bolt may have

been extended before change key was inserted - OR -
Lock already in the mode you are trying to set

0b - Internal processor reset failure - Note this failure

counts towards the five required for Lockout

0C - Fob time data error - Time window mismatch

0d - User attempting to access lock outside of the

allowed times.

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Cencon Lock

0F - Error writing audit data.

60 - Lock read / write error - EPROM factory init

61 - Lock read / write error - Drilling required

62 - Lock read / write error - EPROM housekeeping

write

63 - Lock mode corrupted. Try another mode if possible.

If all modes give 63 Drill lock. If powers up with 63 then
Drill lock.

64 - Lock read / write error - EPROM customer init error

65 - Lock read / write error - EPROM list read error

66 - Lock read / write error - EPROM list write error

67 - Lock mode corrupted. Try another mode if possible.

If all modes give 67 Drill lock. If powers up with 67 then
Drill lock

68 - Lock read / write error - EPROM SMCS write error

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Cencon Lock

69 - Lock read / write error - Unable to read key to

memory

6A - Lock EPROM error - Unable to write opening to

memory

6b - Different Fob used to open and close lock

6C - Lock mode is corrupted - If all modes are corrupted

lock will need to be drilled and replaced.

6d - Lock mode is corrupted - If all modes are corrupted

lock will need to be drilled and replaced.

6E - Lock EPROM error - Delayed data write

6F - Lock EPROM factory initialization read

71 - Fob is dead

72 - Touch memory housekeeping task

73 - Bad time in Fob.

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Cencon Lock

74 - Bad Fob contact - Clean Fob and contact area.

75 - Touch memory init / shelve read

76 - While Super-shelving only - Use Super-Shelf Fob

again within 6 Seconds.

77 - Touch memory init Rec 2 Read operation

78 - Touch memory init Rec 2 Write operation

79 - Touch memory init Rec X Read operation

7A - Touch memory init Rec X Write operation

7b - While Super-shelving only - Super-Shelve Read

operation.

7b - While Super-shelving only - Super-Shelve

operation.

7d - Touch memory - Can't read Fob

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Cencon Lock

7E - Error reading / writing time window records

7F - Bad Fob contact

Gen 2 only - 4 x Digit error codes (codes will be displayed sequentially)

9003 - Time Window - Access denied - clock

failed or reset

9005 - iButton lookup error

9006 - Audit Fob not formatted for Gen 2 Lock

9007 - Clock failed

96nn - Memory Error

97nn - Fob iButton Error

9b00 - Lock Firmware Error

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Cencon Lock

Preventative Maintenance.

There is no specific PM process for the Cencon Lock.

Best practice is to keep the Fob contact area clean and ensure that your
Fob is kept clean. Use Isopropyl to clean the contact areas.

Common Faults.

Display remains blank

· Poor contact at Zebra

Connector.

· Push / tap gently to the upper

right of the dial to attempt to
improve contact.

· Lock will need to be stripped to

clean and inspect Zebra
contacts or replaced.

Error 06 Displayed - Trouble reading Fob

· Check that your fob is clean

and has not been damaged.

· Fob may have "bounced" - Try

sliding the Fob into place

· Confirm that the lock Serial

Number is on the system for
your Fob

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Cencon Lock

LCO Displayed - Lock Out (5 x Incorrect Combinations Entered)

· Wait for 10 x minutes.

· Confirm with AMC that Lock

Serial Number and supplied
combination is correct.

· Re-try combination entry.

bEC Displayed - Battery Needs To Be Replaced

· For Gen 2 Locks only - The

internal battery must be
replaced.

· Contact AMC for advice

regarding agreed change
procedure for this customer.

cEC Displayed - Clock Needs To Be Reset

· For Gen 2 Locks only - The

internal clock must be reset.

· Contact AMC for advice

regarding agreed reset
procedure for this customer

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Cencon Lock

Close Code Rejected - Possible Defective LCD

· Press # 8 8 to turn all

segments on and check for
any that are dead.

· Lock will need to be repaired

or replaced to rectify LCD fault.

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1
LA GARD Combogard 33E Lock

LA GARD Combogard 33E Lock

Chapter Contents

Overview 3
Technical Description 4
Lock Modes 8
Lock Operation 8
Maintenance Tasks 12
Diagnostics 14
Preventative Maintenance 15
Common Faults 15

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LA GARD Combogard 33E Lock

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LA GARD Combogard 33E Lock

LA GARD Combogard 33E Lock

This section contains a brief technical reference for the LA GARD (also
badges "LG") Combogard 33E electronic lock that may be installed as an
optional ATM safe lock.

Overview.

The LA GARD Combogard 33E is a common electronic combination lock.

Many of the ATMs that we maintain will have this lock installed either on it's
own or used in conjunction with another (key or combination) safe lock.

A typical example of a 33E Entry Unit (i.e. the external lock part) is shown
in the following picture:-

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LA GARD Combogard 33E Lock

Technical Description.

Major Hardware Elements

The La Gard Lock comprises of the following major hardware elements:-

Lock

The lock contains:-

· The lock control electronics including a storage area for user

combinations and modes.

· The lock electro-mechanical components including the bolt operating

and bolt blocking mechanism.

· Connection point for the cables from the Entry Device / Keypad and
Battery box

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LA GARD Combogard 33E Lock

Entry Device / Keypad

The Entry Device / Keypad has the following functionality.

· 12 x Key-Tip keypad for combination and function command entry

· Status LED

· Battery terminal for emergency "jump start" operation

· Direct connection to lock spindle for operating the lock bolt

Battery Box

The battery box contains a single 9v Alkaline battery that provides power to
operate the lock.

The life expectancy of the 9v battery is not more than five years.

Spindle

The spindle connects the Entry Device to the Lock bolt mechanism.

With the correct combination entered, i.e. the bolt is free to move:-

· Turning the Entry Device / Keypad Clockwise will extend the bolt

· Turning the Entry Device / Keypad Anti-Clockwise will retract the

bolt.

Bearing Plate

The bearing plate aligns the spindle with the Lock mechanism.

Cable Protector

The cable protector protects the Entry Device / Keypad cable from damage
that may occur during installation or when the Entry Device is rotated.
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LA GARD Combogard 33E Lock

Variants

Entry Device / Keypad

The lock is available with the following Entry Device / Keypad options for
ATM applications:-

3000 (Swing bolt locks only)

3035 (Rubber key-tips)

3075 (Foil key-tips)

3750

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LA GARD Combogard 33E Lock

Lock

The lock type (Model) can be identified by the label on the casing, as
shown in the following picture:-

The following locks may be used with the La Gard 33E:-

· 2441-1 Redundant Mechanical 4 x Wheel

· 3040-DB - Deadbolt

· 4100 - Swingbolt

Note: The lock bolt blocking mechanism was redesigned during 2009 to
comply with VdS requirements. This involved replacing the original
Solenoid operated mechanism with a DC motor driven mechanism.
Locks that have the motor driven mechanism are identified by an, "M"
suffix, e.g. "4300M"

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LA GARD Combogard 33E Lock

Lock Modes.

The lock may be configured with any of the following options:-

· Manager and up to 9 x Users

· Single or dual combination

· Time delay option - 1 to 99 minutes

· Open Period option - 1 to 19 minutes

Lock Operation.

Lock Operation - Factory Settings

· Combination 1 - 1 2 3 4 5 6

· Combination 2 - 4 5 6 7 8 9

Lock Operation - Changing The Combination

To Change the combination:-

· Open the safe door and keep it open throughout this operation.

· Enter six zeros - Lock will beep twice and LED will flash

· Enter the current combination - Lock will beep twice and LED will
flash

· Enter the new Combination - Lock will beep twice and LED will flash

· Enter the new combination again - Lock will beep twice and LED will
flash

· Test the combination works correctly at least three times with the safe
door open.

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LA GARD Combogard 33E Lock

Note:-

If there is more than a 10 second delay at any time during entering the
combination, the combination entry is aborted and the combination must be
re-entered from the start.

If the change operation fails at any point, the lock will beep three times and
the current combination will remain valid

Lock Operation - Open & Close The Lock

Single Combination - No Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Dual Combination - No Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the first combination (6 x Digits)

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LA GARD Combogard 33E Lock

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Enter the second combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Single Combination - With Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· The delay period (may be 1 to 99 minutes) will now start and the LED
will continue to flash approximately once a second.

· Once the delay period is finished the open period (may be 1 to 19

minutes) starts and the LED will flash approximately twice a second
and the lock will beep at 10 second intervals.

· At any time during the open period, enter the combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

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LA GARD Combogard 33E Lock

· Rotate the Keypad clockwise to retract the bolt

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Dual Combination - With Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the first combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· The delay period (may be 1 to 99 minutes) will now start and the LED
will continue to flash approximately once per second.

· Once the delay period is finished the open period (may be 1 to 19

minutes) starts and the LED will flash approximately twice a second
and the lock will beep at 10 second intervals.

· You must now enter both combinations before the open period
expires.

· Enter the first combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Enter the second combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

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LA GARD Combogard 33E Lock

· Rotate the Keypad clockwise to retract the bolt

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Lock Operation - Recover From Lock-Out

Four consecutive incorrect combination entries will initiate a 5 Minute lock-

out period.

The LED will flash once every 10 seconds to indicate the lock-out is in
progress.

Wait for the lock-out to expire before entering the combination again

If the combination is entered incorrectly twice, immediately following a

Lock-out, the 5 minute lock-out period will re-start

Maintenance Tasks.

Replacing The Battery

To avoid the inconvenience of an inoperative lock, the lock battery must be

replaced within the expected maximum lifetime of 5 years.

The location of the battery box will vary and you may need to remove the
safe door inner cover, depending on the type of safe.

All combinations are retained while the battery is replaced.

To replace the battery:-

· Open the safe

· Locate the battery box.

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LA GARD Combogard 33E Lock

· Replace the battery with a fresh 9v Lithium (Duracell recommended)

battery.

· Ensure that any locally agreed procedures are followed to log the
battery change date.

Emergency Opening Procedure

Where the battery has expired, the lock will be completely inoperable.

Indications of this state are that the lock does not respond with any beeps
or LED flashes

Where a keypad with external; battery terminals is installed, you will need
to "Jump Start" the lock by holding a fresh 9v Battery to the external
terminals, as shown in the following picture.

Take care to observe the correct polarity:-

· The larger (-) battery terminal must touch the larger terminal on the
keypad

· The smaller (+) battery terminal must touch the smaller terminal on
the keypad
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LA GARD Combogard 33E Lock

Be prepared to hold the battery in place for the complete opening process,
including any time delay.

Diagnostics.

The lock will generate LED flashes and beeps to indicate status and
problems.

Note that these can only be relied upon if the installed battery is good. A
low or otherwise defective battery may result in unreliable status
indications.

LED Indications

· 1 Flash per second - Time delay in progress

· 2 Flashes per second - Time delay finished now in open period

· 1 Flash every 10 seconds - Time penalty due to incorrect

combinations

· LED Staying on - Possible short in cable

Beep Indications

· 1 x Beep - Key press detected

· 2 x Beeps - Combination input accepted

· 3 x Beeps - Combination input is incorrect

· Continual beeps - Battery is low

· No Beeps - Battery may be dead

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LA GARD Combogard 33E Lock

Preventative Maintenance.

There is no specific PM process for the La Gard Lock.

Best practice is to note the battery install date on every visit and refer to
locally agreed procedures for replacement process if required.

Common Faults.

No LED Flashes / No Beeps / Lock Not Responding

· Battery is probably dead.

· Attempt to recover using the

emergency opening
procedure.

· Replace battery

LED Remains On / Lock Not Responding

· Cable from keypad may be

shorted.

· Unlikely to be recoverable
without locksmith intervention

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LA GARD Combogard 33E Lock

Unable To Rotate Keypad

· Safe door mechanism may be

binding.

· Manipulate the handle and

push on the door to relieve
possible stress.

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1
LA GARD Combogard 39E Lock

LA GARD Combogard 39E Lock

Chapter Contents

Overview 3
Technical Description 4
Lock Modes 8
Lock Operation 8
Maintenance Tasks 13
Diagnostics 16
Preventative Maintenance 16
Common Faults 17

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LA GARD Combogard 39E Lock

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3
LA GARD Combogard 39E Lock

LA GARD Combogard 39E Lock

This section contains a brief technical reference for the LA GARD (also
badges "LG") Combogard 39E electronic lock that may be installed as an
optional ATM safe lock.

Overview.

The LA GARD Combogard 39E is a popular electronic combination lock,

replacing the 33E during the 3rd quarter of 2013.

Many of the ATMs that we maintain will have this lock installed either on it's
own or used in conjunction with another (key or combination) safe lock.

A typical example of a 39E Entry Unit (i.e. the external lock part) is shown
in the following picture:-

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LA GARD Combogard 39E Lock

Technical Description.

Major Hardware Elements

The La Gard Lock comprises of the following major hardware elements:-

Lock

The lock contains:-

· The lock control electronics including a storage area for user

combinations and modes.

· The lock electro-mechanical components including the bolt operating

and bolt blocking mechanism.

· Connection point for the cables from the Entry Device / Keypad and
Battery box

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LA GARD Combogard 39E Lock

Entry Device / Keypad

The Entry Device / Keypad has the following functionality.

· 12 x Key-Tip keypad for combination and function command entry

· Status LED

· Battery terminal for emergency "jump start" operation

· Contact for Audit Trail retrieval.

· Direct connection to lock spindle for operating the lock bolt

Battery Box

The battery box contains a single 9v Alkaline battery that provides power to
operate the lock.

The life expectancy of the 9v battery is not more than five years.

Spindle

The spindle connects the Entry Device to the Lock bolt mechanism.

With the correct combination entered, i.e. the bolt is free to move:-

· Turning the Entry Device / Keypad Clockwise will extend the bolt

· Turning the Entry Device / Keypad Anti-Clockwise will retract the

bolt.

Bearing Plate

The bearing plate aligns the spindle with the Lock mechanism.

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LA GARD Combogard 39E Lock

Cable Protector

The cable protector protects the Entry Device / Keypad cable from damage
that may occur during installation or when the Entry Device is rotated.

Variants

Entry Device / Keypad

The lock is available with the following Entry Device / Keypad options for
ATM applications:-

3125

3750-K

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LA GARD Combogard 39E Lock

Lock

The lock type (Model) can be identified by the label on the casing, as
shown in the following picture:-

The following locks may be used with the La Gard 39E:-

· 6441 - Redundant Mechanical 4 x Wheel

· 6040 - Deadbolt

· 4300 - Swingbolt

Note: The lock bolt blocking mechanism was redesigned during 2009 to
comply with VdS requirements. This involved replacing the original
Solenoid operated mechanism with a DC motor driven mechanism.
Locks that have the motor driven mechanism are identified by an, "M"
suffix, e.g. "4300M"

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LA GARD Combogard 39E Lock

Lock Modes.

The lock may be configured with any of the following options:-

· Manager and up to 9 x Users

· Single or dual combination

· Time delay option - 1 to 99 minutes

· Open Period option - 1 to 19 minutes

Lock Operation.

Lock Operation - Factory Settings

39E locks are shipped from the factory in a "Pre-Setup" state with no lock
functions activated.

To open a lock that is in this state - Press 1

With the lock (and safe door open), enter Set-Up & Test mode to configure
the lock functions

Lock Operation - Setup & Test Mode

To enter Set-up & Test mode:-

· Press and hold the zero key until the lock beeps twice

· Enter the factory default manager code - 5 5 5 5 5 5

· The lock will beep twice and open

· Keep the safe door open while setting up the lock

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LA GARD Combogard 39E Lock

Lock Operation - Changing The Combination

To Change the combination:-

· Open the safe door and keep it open throughout this operation.

· Enter the current combination and keep the last number depressed -
Lock will beep twice and LED will turn on.

· Press - 0

· Enter the new Combination - Lock will beep twice and LED will flash

· Enter the new combination again - Lock will beep twice and LED will
flash

· Test the combination works correctly at least three times with the safe
door open.

Note:-

If there is more than a 10 second delay at any time during entering the
combination, the combination entry is aborted and the combination must be
re-entered from the start.

If the change operation fails at any point, the lock will beep three times and
the current combination will remain valid

Lock Operation - Open & Close The Lock

Single Combination - No Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

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LA GARD Combogard 39E Lock

· Rotate the Keypad clockwise to retract the bolt within three seconds.

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Dual Combination - No Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the first combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Enter the second combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds.

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

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LA GARD Combogard 39E Lock

Single Combination - With Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· The delay period (may be 1 to 99 minutes) will now start and the LED
will continue to flash approximately once a second.

· Once the delay period is finished the open period (may be 1 to 19

minutes) starts and the LED will flash approximately twice a second
and the lock will beep at 10 second intervals.

· At any time during the open period, enter the combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds.

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Dual Combination - With Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the first combination (6 x Digits)

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LA GARD Combogard 39E Lock

· If the combination is entered correctly, the lock will beep and the LED
flash.

· The delay period (may be 1 to 99 minutes) will now start and the LED
will continue to flash approximately once per second.

· Once the delay period is finished the open period (may be 1 to 19

minutes) starts and the LED will flash approximately twice a second
and the lock will beep at 10 second intervals.

· Enter the second combination (6 x Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Lock Operation - Recover From Lock-Out

Four consecutive incorrect combination entries will initiate a 5 Minute lock-

out period.

The LED will flash once every 10 seconds to indicate the lock-out is in
progress.

Wait for the lock-out to expire before entering the combination again

If the combination is entered incorrectly twice, immediately following a

Lock-out, the 5 minute lock-out period will re-start

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LA GARD Combogard 39E Lock

Maintenance Tasks.

Replacing The Battery

To avoid the inconvenience of an inoperative lock, the lock battery must be

replaced within the expected maximum lifetime of 5 years.

The location of the battery box will vary and you may need to remove the
safe door inner cover, depending on the type of keypad and ATM safe.

3125 Entry Device / Keypad

· The battery will be in a box

mounted on the inside of the safe
door.

3750-K Entry Device / Keypad

· The battery is held within the Entry

Device / keypad.

· Access the battery by removing the

compartment cover.

All combinations are retained while the battery is replaced.

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LA GARD Combogard 39E Lock

To replace the battery - 3125 Entry Device / Keypad:-

· Open the safe

· Locate the battery box.

· Replace the battery with a fresh 9v Alkaline (Duracell recommended)

battery.

· Ensure that any locally agreed procedures are followed to log the
battery change date.

To replace the battery - 3750-K Entry Device / Keypad:-

· Locate the black plastic battery compartment cover at the bottom of

the keypad.

· Remove the cover by gently pulling downward on its handle.

· The battery should drop down and out of the battery compartment. If
it does not drop, gently pull the battery out carefully.

· Remove the connector from the two battery terminals taking care not
to pull the wires out of the connector or the housing.

· Connect a new 9-Volt Alkaline (Duracell recommended) battery to the

battery connector.

· Gently push the battery and the leads completely into the battery
compartment.

· Install the battery cover by placing one side of the cover in position
first and then gently pressing the other side into place.

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LA GARD Combogard 39E Lock

Emergency Opening Procedure

Where the battery has expired, the lock will be completely inoperable.

Indications of this state are that the lock does not respond with any beeps
or LED flashes

Where a 3125 keypad with external battery terminals is installed, you will
need to "Jump Start" the lock by holding a fresh 9v Battery to the external
terminals, as shown in the following picture.

Take care to observe the correct polarity:-

· The larger (-) battery terminal must touch the larger terminal on the
keypad

· The smaller (+) battery terminal must touch the smaller terminal on
the keypad

Be prepared to hold the battery in place for the complete opening process,
including any time delay.

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LA GARD Combogard 39E Lock

Diagnostics.

The lock will generate LED flashes and beeps to indicate status and
problems.

Note that these can only be relied upon if the installed battery is good. A
low or otherwise defective battery may result in unreliable status
indications.

LED Indications

· 1 Flash per second - Time delay in progress

· 2 Flashes per second - Time delay finished now in open period

· 1 Flash every 10 seconds - Time penalty due to incorrect

combinations

· LED Staying on - Possible short in cable

Beep Indications

· 1 x Beep - Key press detected

· 2 x Beeps - Combination input accepted

· 3 x Beeps - Combination input is incorrect

· Continual beeps on opening (for about 3 seconds) - Battery is low

· No Beeps - Battery may be dead

Preventative Maintenance.

There is no specific PM process for the La Gard Lock.

Best practice is to note the battery install date on every visit and refer to
locally agreed procedures for replacement process if required.

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LA GARD Combogard 39E Lock

Common Faults.

No LED Flashes / No Beeps / Lock Not Responding

· Battery is probably dead.

· Attempt to recover using the

emergency opening
procedure.

· Replace battery

LED Remains On / Lock Not Responding

· Cable from keypad may be

shorted.

· Unlikely to be recoverable
without locksmith intervention

Unable To Rotate Keypad

· Safe door mechanism may be

binding.

· Manipulate the handle and

push on the door to relieve
possible stress.

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LA GARD Combogard 39E Lock

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LA GARD Auditgard 66E Lock

LA GARD Auditgard 66E Lock

Chapter Contents

Overview 3
Technical Description 4
Lock Modes 8
Lock Operation 8
Maintenance Tasks 20
Diagnostics 23
Preventative Maintenance 23
Common Faults 24

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LA GARD Auditgard 66E Lock

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LA GARD Auditgard 66E Lock

LA GARD Auditgard 66E Lock

This section contains a brief technical reference for the LA GARD (also
badges "LG") Auditgard 66E Supra electronic lock that may be installed as
an optional ATM safe lock.

Overview.

The LA GARD Auditgard 66E is a popular high end electronic combination

lock.

Many of the ATMs that we maintain will have this lock installed either on it's
own or used in conjunction with another (key or combination) safe lock.

A typical example of a 66E Entry Unit (i.e. the external lock part) is shown
in the following picture:-

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LA GARD Auditgard 66E Lock

Technical Description.

Major Hardware Elements

The La Gard Lock comprises of the following major hardware elements:-

Lock

The lock contains:-

· The lock control electronics including a storage area for user

combinations and modes.

· The lock electro-mechanical components including the bolt operating

and bolt blocking mechanism.

· Connection point for the cables from the Entry Device / Keypad and
Battery box

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LA GARD Auditgard 66E Lock

Entry Device / Keypad

The Entry Device / Keypad has the following functionality.

· 12 x Key-Tip keypad for combination and function command entry

· Status LED

· Battery terminal for emergency "jump start" operation

· Contact for Audit Trail retrieval.

· Direct connection to lock spindle for operating the lock bolt

Battery Box

The battery box contains a single 9v Alkaline battery that provides power to
operate the lock.

The life expectancy of the 9v battery is not more than five years.

Spindle

The spindle connects the Entry Device to the Lock bolt mechanism.

With the correct combination entered, i.e. the bolt is free to move:-

· Turning the Entry Device / Keypad Clockwise will extend the bolt

· Turning the Entry Device / Keypad Anti-Clockwise will retract the

bolt.

Bearing Plate

The bearing plate aligns the spindle with the Lock mechanism.

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LA GARD Auditgard 66E Lock

Cable Protector

The cable protector protects the Entry Device / Keypad cable from damage
that may occur during installation or when the Entry Device is rotated.

Variants

Entry Device / Keypad

The lock is available with the following Entry Device / Keypad options for
ATM applications:-

3125

3750-K

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LA GARD Auditgard 66E Lock

Lock

The lock type (Model) can be identified by the label on the casing, as
shown in the following picture:-

The following locks may be used with the La Gard 66E:-

· 6441 - Redundant Mechanical 4 x Wheel

· 6040 - Deadbolt

· 4300 - Swingbolt

Note: The lock bolt blocking mechanism was redesigned during 2009 to
comply with VdS requirements. This involved replacing the original
Solenoid operated mechanism with a DC motor driven mechanism.
Locks that have the motor driven mechanism are identified by an, "M"
suffix, e.g. "4300M"

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LA GARD Auditgard 66E Lock

Lock Modes.

The lock may be configured with any of the following options:-

· 1 x Manager, 1 x Master, 30 x Users (Supra)

· Single or dual combination

· Time delay option - 1 to 99 minutes

· Time delay override option

· Open Period option - 1 to 19 minutes

· Master rest function

Lock Operation.

Lock Operation - Factory Settings

66E locks are shipped from the factory in a "Pre-Setup" state with no lock
functions activated.

To open a lock that is in this state - Press 1

To initiate the Auditgard software configuration - Press 0

With the lock (and safe door open), enter Set-Up & Test mode to configure
the lock functions

AuditGard locks must be programmed using the AuditGard Setup Software.

Once programmed, the Manager Combination is enabled, and this must be
changed to activate the Lock.

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LA GARD Auditgard 66E Lock

Lock Operation - Default Codes

Default codes (that must be changed immediately) are as follows:-

· Master - 0 0 9 8 7 6 5 4 (or 5 5 5 5 5 5 5 5)

· Manager - 0 1 1 2 3 4 5 6

· Users - 02 - 31 - 02 - 31

Default codes must be changed immediately.

All codes contain 8 digits. The first 2 digits are always the user ID, where
the master is 00, the manager is 01 and the users are numbered 02-31.

The remaining 6 digits should be set to a private code known only by the
user.

User Permissions

Manager (User ID 1) may perform the following:-

· Open & Close the lock

· Change Combination

· Enable/Disable Users

· Delete Users

· Set Time Delay Values

· Audit Lock

Users (User ID 2 - 31) may perform the following:-

· Open & Close the lock

· Change Combination

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LA GARD Auditgard 66E Lock

Master (User ID 0) may perform the following:-

· Change Combination

· Audit Lock

· Initiate a lock master reset

· Enable or disable manager

· Delete manager

Note: the Master user cannot open or close the lock

Lock Operation - Commands

Functions available to the Master, Manager and Users are accessible using
commands input through the keypad.

To enter a command:-

· Enter a valid combination and hold down the last digit until 2 sets of
double beeps have sounded and the LED stays on

· Press the relevant command key.

Ø 0 - Change combination

Ø 1 - Add user / Re-Enable user / Check user status

Ø 2 - Disable a user

Ø 3 - Delete a user

Ø 7 - Download audit

Ø 9 - Enter time delay value

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LA GARD Auditgard 66E Lock

Manager Commands

The factory default Manager combination must be changed before any

Manager commands are available.

To activate a user (Command 1):-

· Enter Manager combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press - 1

· Enter the required user I.D. number.

· Enter the new User combination.

· Re-enter the NEW User combination to confirm.

· User combination is now active.

To reinstate a user (Command 1):-

· Enter Manager combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press - 1

· Enter the required user I.D. number.

· User is now active again.

To check a user's status (Command 1):-

· Enter Manager combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press and hold 1 until lock double signals twice.

· Enter the required user I.D. number.

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LA GARD Auditgard 66E Lock

· Lock will respond with current status as follows;

Ø One beep - user is active

Ø Two beeps – User is disabled

Ø Three beeps – User is deleted

Ø One long beep – User is blocked

· To exit - press - 0.

To disable a user (Command 2):-

· Enter Manager combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press - 2

· Enter the required user I.D. number.

· User is now disabled however the user's combination is retained and

will be valid if the user is made active again.

To delete a user (Command 3):-

· Enter Manager combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press - 3

· Enter the required user I.D. number.

· User is now deleted and the user's stored combination is also

deleted.

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LA GARD Auditgard 66E Lock

To audit the lock (Command 7):-

· Plug the USB or Serial Interface Adapter into an available port on the
PC.

· Plug the appropriate audit cable for the Entry Device into the USB or
Serial Interface Adapter.

· Start auditing software program.

· From the auditing software, select the Configuration menu on the

Menu bar.

· Select the appropriate COM port from the list

· Connect the audit cable to the Entry Device / Keypad.

· Click the safe icon button or select Start Acquisition from the Actions
menu on the Menu bar.

· Enter Manager combination and hold down last digit of combination

until unit double signals and the LED stays on.

· Press 7.

· The Entry Device will beep once and the audit records will be
transmitted to the PC for display on the screen.

· Once the audit is complete, disconnect the audit cable from the Entry
Device.

To set or change time delay values (Command 9):-

NOTE: If Time Delay is currently active, it may only be deactivated or the

value “decreased” during an Open Period.

· Enter Manager combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press 9.

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LA GARD Auditgard 66E Lock

· Enter two-digit Delay Period value (00 to 99 minutes) followed by the

two-digit Open Period value (00 to 19 minutes). NOTE: Entering
“0000” will deactivate the Time Delay Feature.

· Re-enter the Delay and Open Period values to confirm.

Master Commands

The factory default Master combination must be changed before any

Manager commands are available.

To change the combination (Command 0):-

· Press 0 and hold until the lock double signals.

· Enter Master combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press - 0

· Enter the new eight digit Master combination.

· Re-enter the new eight digit Master combination to confirm

· The new Master combination is now active.

To perform a master reset (Command 8):-

· Press 0 and hold until the lock double signals.

· Enter Master combination and hold down last digit of combination

until Lock double signals and the LED stays on.

· Press - 8

· Enter Master combination to confirm Reset.

· The lock will long beep (2 seconds).

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LA GARD Auditgard 66E Lock

· The Lock is now in Factory default mode, and can be reprogrammed

using AuditGard Setup Software.

Combination Rules

The following rules apply to combinations:-

· Master combination must be 8 digits

· Combination codes may be between 6 and 8 digits

For compliance with VdS Class 2 and EN 1300 Class B certification when
the duress alarm feature is used, a combination length of 7 digits or longer
must be selected.

Lock Operation - Changing The Combination

To Change the combination:-

· Open the safe door and keep it open throughout this operation.

· Enter the current combination and keep the last number depressed -
Lock will beep twice and LED will turn on.

· Press - 0

· Enter the new Combination - Lock will beep twice and LED will flash

· Enter the new combination again - Lock will beep twice and LED will
flash

· Test the combination works correctly at least three times with the safe
door open.

Note:-

If there is more than a 10 second delay at any time during entering the
combination, the combination entry is aborted and the combination must be
re-entered from the start.

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LA GARD Auditgard 66E Lock

If the change operation fails at any point, the lock will beep three times and
the current combination will remain valid

Lock Operation - Open & Close The Lock

Single Combination - No Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the combination (6 to 8 Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds.

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Dual Combination - No Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the first combination (6 to 8 Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Enter the second combination (6 to 8 Digits)

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LA GARD Auditgard 66E Lock

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds.

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Single Combination - With Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the combination (6 to 8 Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· The delay period (may be 1 to 99 minutes) will now start and the LED
will continue to flash approximately once a second.

· Once the delay period is finished the open period (may be 1 to 19

minutes) starts and the LED will flash approximately twice a second
and the lock will beep at 10 second intervals.

· At any time during the open period, enter the combination (6 to 8

Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds.

· If required, turn the safe locking handle to open the safe

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LA GARD Auditgard 66E Lock

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

Dual Combination - With Time delay

To open the safe:-

· Check that the Keypad is in the vertical (locked) position

· Enter the first combination (6 to 8 Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· The delay period (may be 1 to 99 minutes) will now start and the LED
will continue to flash approximately once per second.

· Once the delay period is finished the open period (may be 1 to 19

minutes) starts and the LED will flash approximately twice a second
and the lock will beep at 10 second intervals.

· Enter the second combination (6 to 8 Digits)

· If the combination is entered correctly, the lock will beep and the LED
flash.

· Rotate the Keypad clockwise to retract the bolt within three seconds

· If required, turn the safe locking handle to open the safe

To Close the safe:-

· If required, turn the safe locking handle to lock the safe

· Rotate the Keypad anti-clockwise to extend the bolt

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LA GARD Auditgard 66E Lock

Lock Operation - Recover From Lock-Out

Four consecutive incorrect combination entries will initiate a 5 Minute lock-

out period.

The LED will flash once every 10 seconds to indicate the lock-out is in
progress.

Wait for the lock-out to expire before entering the combination again

If the combination is entered incorrectly twice, immediately following a

Lock-out, the 5 minute lock-out period will re-start

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LA GARD Auditgard 66E Lock

Maintenance Tasks.

Replacing The Battery

To avoid the inconvenience of an inoperative lock, the lock battery must be

replaced within the expected maximum lifetime of 5 years.

The location of the battery box will vary and you may need to remove the
safe door inner cover, depending on the type of keypad and ATM safe.

3125 Entry Device / Keypad

· The battery will be in a box

mounted on the inside of the safe
door.

3750-K Entry Device / Keypad

· The battery is held within the Entry

Device / keypad.

· Access the battery by removing the

compartment cover.

All combinations are retained while the battery is replaced.

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LA GARD Auditgard 66E Lock

To replace the battery - 3125 Entry Device / Keypad:-

· Open the safe

· Locate the battery box.

· Replace the battery with a fresh 9v Alkaline (Duracell recommended)

battery.

· Ensure that any locally agreed procedures are followed to log the
battery change date.

To replace the battery - 3750-K Entry Device / Keypad:-

· Locate the black plastic battery compartment cover at the bottom of

the keypad.

· Remove the cover by gently pulling downward on its handle.

· The battery should drop down and out of the battery compartment. If
it does not drop, gently pull the battery out carefully.

· Remove the connector from the two battery terminals taking care not
to pull the wires out of the connector or the housing.

· Connect a new 9-Volt Alkaline (Duracell recommended) battery to the

battery connector.

· Gently push the battery and the leads completely into the battery
compartment.

· Install the battery cover by placing one side of the cover in position
first and then gently pressing the other side into place.

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LA GARD Auditgard 66E Lock

Emergency Opening Procedure

Where the battery has expired, the lock will be completely inoperable.

Indications of this state are that the lock does not respond with any beeps
or LED flashes

Where a 3125 keypad with external battery terminals is installed, you will
need to "Jump Start" the lock by holding a fresh 9v Battery to the external
terminals, as shown in the following picture.

Take care to observe the correct polarity:-

· The larger (-) battery terminal must touch the larger terminal on the
keypad

· The smaller (+) battery terminal must touch the smaller terminal on
the keypad

Be prepared to hold the battery in place for the complete opening process,
including any time delay.

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LA GARD Auditgard 66E Lock

Diagnostics.

The lock will generate LED flashes and beeps to indicate status and
problems.

Note that these can only be relied upon if the installed battery is good. A
low or otherwise defective battery may result in unreliable status
indications.

LED Indications

· 1 Flash per second - Time delay in progress

· 2 Flashes per second - Time delay finished now in open period

· 1 Flash every 10 seconds - Time penalty due to incorrect

combinations

· LED Staying on - Possible short in cable

Beep Indications

· 1 x Beep - Key press detected

· 2 x Beeps - Combination input accepted

· 3 x Beeps - Combination input is incorrect

· Continual beeps on opening (for about 3 seconds) - Battery is low

· No Beeps - Battery may be dead

Preventative Maintenance.

There is no specific PM process for the La Gard Lock.

Best practice is to note the battery install date on every visit and refer to
locally agreed procedures for replacement process if required.
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LA GARD Auditgard 66E Lock

Common Faults.

No LED Flashes / No Beeps / Lock Not Responding

· Battery is probably dead.

· Attempt to recover using the

emergency opening
procedure.

· Replace battery

LED Remains On / Lock Not Responding

· Cable from keypad may be

shorted.

· Unlikely to be recoverable
without locksmith intervention

Unable To Rotate Keypad

· Safe door mechanism may be

binding.

· Manipulate the handle and

push on the door to relieve
possible stress.

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Feedback.

Feedback
This Wincor-Nixdorf ProCash 2054xe USB Service manual contains the
best information available to us at the time of writing.

We would welcome your feedback and contributions regarding:-

· Corrections.

· Ideas for improvements.

· Additional technical information.

· Additional common faults information.

Please send your comments, information, photographs etc to John

Chedotal at: mv.manuals@ncr.com

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Feedback.

End of manual

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