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C VIGIL

The document describes features of the cVigil app which allows citizens to report Model Code of Conduct (MCC) or expenditure violations using their smartphones. It details how citizens can install the app, register, and file complaints with photos, videos or audio. It also describes modules for officials to monitor complaints, assign cases to investigators, and for returning officers to decide on cases.

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stateportal.update
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120 views26 pages

C VIGIL

The document describes features of the cVigil app which allows citizens to report Model Code of Conduct (MCC) or expenditure violations using their smartphones. It details how citizens can install the app, register, and file complaints with photos, videos or audio. It also describes modules for officials to monitor complaints, assign cases to investigators, and for returning officers to decide on cases.

Uploaded by

stateportal.update
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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cVigil App

and
Application
cVIGIL provide time-stamped evidentiary proof of Model code of conduct /
Expenditure Violation by empowering every citizen to click a photo, audio or video
using his or her smartphone. Application has below unique features

1 Pictorial, audio and video evidence

2 GIS based auto tracking

3 Robust and prompt response system


cVigil

4 Get response about the action taken

5 Rapid and accurate reporting

6 Report live MCC violation

7 Doesn’t allow pre-recorded images and videos


Prerequisites
 Setup District control center (24X7) for complaint assignment
 Setup DEO accounts for each Districts
 Setup RO account for each AC
 Setup FSTs Teams (Magistrate & Inspector) for each AC
 Setup additional CEO office account if required
 Setup additional DEO office account if required
 Share updated GIS Shape files if there is change in any District/AC
How it works ?
DCC FST

Assign Complaint to
FST Dispose
cVigil

Drop Escalate

Team Visit the Location


Lodge Complaint

Submits Report to the


Returning Officer

Returning Officer

Citizen
Story of 100 Minutes
cVigil
How to implement ?

Election Announced
Register Register
CEO DEO RO
cVigil

Register

Register
Additional Additional Register
CEO DEO FST
(Optional) (Optional)
Setup of FST Team

Add New Team


cVigil

Add Magistrate Add Inspector

Activate
Team

Activate Activate
User User
Citizen App: Prerequisite
 The User must have a smartphone with Android (4.1.X or Jellybean version) or iOS
operating system
 The mobile phone must have camera.
 The connection should be preferably with 4G/ 3G connection.
 The transmission of cVIGIL complaints requires internet bandwidth.
 The User must make sure the GPS is turned on.
 The app must be given permission of camera to take pictures and record videos.
 The app must be given permission to access photos/ media and files on the device.
Citizen App: Steps to Install

 Step 1: A User can go to Google Play Store/ App Store to download


cVIGIL App.
 Step 2: Download and install the App
Citizen App: How to use?
After installation of App, Login screen gives user two options:
 Non registered User
 Anonymous user can also lodge complaint
 Registered User
 By registering personal details, including name,
address and mobile number.
Citizen App: How to use?

 Sign in using mobile number and OTP


 Enter your mobile number
 Tap on send OTP(one time password)
 Enter OTP and verify mobile number
 On user profile screen enter your Name, Address, State, District,
Assembly and Pin Code
 Select checkbox and click on Verify Now icon
Citizen App: File a complaint?
 Step 1: Capture photo or video of the MCC/ expenditure violation incident.
 Step 2: Preview of captured picture/video
 Step 3: Enter the Additional Location info to help in identification of the
exact location by a Flying Squad.
 Step 4: Select the nature of the complaint
 Step 5: Enter precise description of the incident in the provided space.
 Step 6: Click on submit after entering mandatory fields
Modules of cVIGIL?
cVIGIL Monitor App
 Allows CEO, DEO and ECI officials to see MCC /
Expenditure violation complaints directly on their mobile
devices
 ECI officials can view all the complaints
 CEO can view complaints for their state
 DEO can view complaints for their District
 ECI/CEO/DEO can highlight the complaint for early
resolution/urgent case/VIP/ Extensive enquiry
Monitor App: steps to install
 Download from https://cvigil.eci.gov.in
 Installation
o Go to the Downloads folder on your device.
o Double click on the downloaded file and then tap on
Install apk.
o Click on “I Agree” to accept the terms & conditions.
o Click on Allow button to give permissions to the app
for using the Phone State, SMS and Location.
Monitor App: How to use?
 Step 1: Enter your mobile number
 Step 2: Tap on Send OTP(One time password)
 Step 3: To verify your account, enter the 4-digit OTP
number sent on your mobile number.
cVIGIL Investigator App
 Role of Investigator
o To receive the cases assigned from DCC
o To accept or reject the assignment
o To reach to the place of incidence
o To investigate the incidence with photos and
documents through the mobile app
o To submit the report to the ARO/ RO as the case may
be through the mobile app
o To use the app to conduct suo-moto inquiry and
submit the cvigil cases for decision of the RO.
Investigator App: How to use?
 Download the App from cVIGIL website
 Install the App on mobile with good internet speed and
GPS enabled
 Installation steps
o Go to the Downloads folder on your mobile device
o Double click on the downloaded file and then tap on
Install apk
o Now, click on “I Agree” to accept the terms &
conditions
Investigator App: Live view

 Field unit will see three color icons


o Blue: New cases
o Purple: Accepted cases
o Red: Overdue cases
Investigator App: Live view

 Field unit will see three color icons


o Blue: New cases
o Purple: Accepted cases
o Red: Overdue cases
Investigator App: Suo Moto
A Field Unit can click on Suo Moto Report from the menu, if
he/ she notices a MCC/Expenditure violation incident and
wants to immediately send their reply to the RO/ ARO

 Step 1: Select Type of Incident.


 Step 2: Location will be automatically captured.
 Step 3: Enter your Report.
 Step 4: Capture and attach the pictures of incident.
 Step 5: Click on Submit Report.
cVIGIL Decider(RO/ARO)

 Play important role for complaint resolution


 Decide on the cases investigated by field units
 Drop, dispose or escalate within the time limit prescribed
 Bypass Investigator in case of delay
 Dispose of the escalated cases to NGSP in the stipulated timelines.
Decider Dashboard
RO/ARO Action items:

 Drop(Found Incorrect): The RO/ ARO will only drop the case if after the investigation or
otherwise, the case is found to be incorrect

 Dispose(Found Correct): RO/ ARO finds that the case has already been addressed by the field
unit or the same can be addressed at his level then and their itself.

 Escalate: If case found correct but beyond his/her power jurisdiction or which require more
investigation. In that case, that Returning Officer can escalate the case by giving full case
information to National Grievance Service Portal for further action
What we offer ?
Stake Web based Mobile App Android iOS
holders Application

ECI Available Citizen


cVigil

CEO Available Investigator

DEO Available Monitor

RO/ARO Available Decider

Observers Not Available Observer App

Innovation
Research 24

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