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Abhishek Kumar

The document outlines the professional experience and qualifications of Abhishek Kumar. It details his work as a Product Manager at Certinal Software Pvt. Ltd. where he led product development and growth. It also outlines his previous role as a Systems Engineer at Tata Consultancy Services where he ensured regulatory compliance for medical devices.

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paritosh kumar
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57 views1 page

Abhishek Kumar

The document outlines the professional experience and qualifications of Abhishek Kumar. It details his work as a Product Manager at Certinal Software Pvt. Ltd. where he led product development and growth. It also outlines his previous role as a Systems Engineer at Tata Consultancy Services where he ensured regulatory compliance for medical devices.

Uploaded by

paritosh kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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ABHISHEK KUMAR : +91 8123217179

PRODUCT MANAGER  : akravi707@gmail.com


LinkedIn
SCHOLASTIC RECORD
Year Degree Institute CGPA/%
Jun ‘19 – Apr ‘21 PGDIM Indian Institute of Management, Mumbai (formerly NITIE) 8.47 / 10
Aug ‘12 – Jul ‘16 B. E (Mechanical) Sir M Visvesvaraya Institute of Technology, Bangalore 68.04
WORK EXPERIENCE (66 MONTHS)
Certinal Software Pvt. Ltd. (Zycus), Bengaluru Product Manager May 2021 – Present
Info: B2B SaaS based start-up and a part of Zycus group which is a leader in organically built S2P Software
Project: To build and grow an Enterprise Grade Digital Signature Suite for Large Global Enterprises
• Owned the product development lifecycle from ideation to product launch, including ideation, POC,
prototyping, and feature prioritization based on user value and development effort
• Successfully managed and executed over 15 major releases, ensuring timely delivery of critical features &
enhancements resulting in consistent NPS score of 90+ and over 10+ up-sell
• Collaborated with Marketing to led a campaign for Gartner reviews resulting Customer First badge with
overall ratings of 4.4 in Gartner Peer Insights and 5 large customers generating $1M+
• Utilized agile methodologies to drive a team of 20+ engineers in daily scrum to comply with sprint plan
• Prepared integration plans, user journeys with A/B testing & published Salesforce app in SF AppExchange
• Provided 24/7 sustenance support, prioritized bugs and feature requests for enhanced customer
satisfaction which resulted in 100% customer retention over the last 3 years
• Built differentiators, digital signature and mobile support for better engagement, security & ease of use
• Analyzed product performance, tracked key metrics, and provided data-driven insights for roadmap
planning and drove customer success teams for higher adoption and usage
• Performed market research in coordination with multiple stakeholders to gather business requirements
and utilized them to translate it into clear product specifications & user stories in Jira
• Created a product marketing and training collateral using user guides, training videos and marketing
presentations to facilitate smooth knowledge transfer during cases of organizational change

Tata Consultancy Services, Kolkata Systems Engineer Sep 2016 – May 2019
Info: A global leader in IT services, consulting, and business solutions with a revenue of ~$28B in 2023
Project: Risk assessment and quality assurance to meet regional and FDA compliance
• Enabled client in clearing ISO audit by performing RCA and suggesting CAPA for process constraints to
comply with FDA regulations of 43 products
• Developed Traceability Matrix based on the design history to meet quality requirements of Indian MDR
• Handled compliance by analysing regulations, strategizing solutions, and building a repository to meet
customer needs
• Performed Complaint Trend Analysis using interactive dashboards to detect issues with marketed products
AWARDS & ACHIEVEMENTS

Certinal • Promoted from APM to Product Manager within 2 years of my service ‘21-‘23
Software Pvt. • Oversaw Certinal product review for IDC MarketScape and named as a Leader 2023
Ltd. (Zycus) • Received Individual Goody award twice for my exceptional work & team spirit ‘21-‘23
• Led team to Best Team Award & won On Spot Award for best performer 2017
TCS
• Attained 100% CSS in the post completion survey of the delivered project ‘17-‘19
Others • Published research paper in SAJBMC on Business Models in Telemedicine Ind. 2021
• AI for Product Management by Pendo in collaboration with Google Cloud 2023
Certifications • Product Analytics Certification by Pendo 2023
• Introduction to Data Science in Python from University of Michigan in Coursera 2020

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