Conversation at the Airport hecho por Santiago Gaynor

Conversation at the restaurant

1) Revision: Say what you can remember about vocabulary related to airport and
flights. Ex: Can I ask you a question? // Is the flight delayed?

2) Listen to the conversations at different stages of arriving a plane in the video called
“Airport English - At the Airport - Spoken English Lesson

3) Complete the following conversations with the words above.

where are you flying to today /can I change my seat / you checked in online
already / can I have your passport please/ you just need to put this tag on it/ do you
have any bags to check in? / do you need a paper copy of your boarding pass? /
enjoy your trip! /

Checking in at the airport

Hello.

Hello there! _____________________________?

I’m going to London.

And have _____________________________?

Yes, I have, but I was wondering: ____________?

I have an aisle seat, but would I’d really like a window seat if that’s possible.

Let’s have a look.

_______________________________?

Yes of course.

Thank you.

One minute, let me check whether there’s another seat available…

Yes, we can do that, sir.

Excellent.
 Conversation at the Airport hecho por Santiago Gaynor

_____________________________________________?

No thanks; I have it on my phone.

And _________________________________?

No, I only have a carry -on bag.

That’s fine.

_______________________________.

Like this?

That’s perfect!

Well, you’re ready to go.

_______________!

Thank you very much.

Check in that goes wrong: Overweight

Take some things out, or pay for the excess / this bag is overweight / that’s
expensive / I’ll try to take things out/ how much is the excess?

I’m sorry ma’am, but _____________________.

The limit is 23 kilos.

You either need _____________________________________________.

_______________________

It’s fifty euros for a bag up to 32 kilos…

_______________!

I’ll try to take some things out.

Problem 2: delayed or cancelled flights

your flight has been cancelled / the flight is delayed /When's the next available
flight? / I’m very sorry for the trouble / when do you expect the plane to leave? /
What time in the morning?/ / Are there any hotels near the airport?
 Conversation at the Airport hecho por Santiago Gaynor

I’m sorry, but ______________ by at least two hours.

So, _____________________________________?

Right now, we expect it to depart at 10.30pm.

I do apologize for the inconvenience. Well, I guess there’s nothing we can do.

Thank you for your patience.

You can check the departure boards for updated boarding times and flight
information.

I’m sorry, but ______________________________ due to bad weather.

But, I really need to be in London tomorrow afternoon.

________________________________?

Let me see what we can do...

We do have a flight leaving tomorrow morning that I can switch you to.

________________________?

It leaves here at 7am, and arrives at 10.

That will be fine.

Right, here's a printed confirmation.

And again _________________.

That’s okay; it’s not your fault.

_____________________________________?
Yes, of course. If you go to the customer service desk, just over there, you
can claim a voucher for a hotel and meals.

Excellent! Thank you.

You’re welcome.

Going through security in the migration area

 Conversation at the Airport hecho por Santiago Gaynor

I can take it, or you’ll have to go back and check this bag/ can I go to the front
of the line? / i’m really late / is this your bag, sir? / make sure everything is out
of your pockets / do you have any liquids? / please step over here / you’re
allowed containers up to / i’m going to miss my flight / Please put them in the
tray and come through again / please step over here / where's my bag? / do you
have anything sharp in here? / it looks like your bag needs to be searched

_____________________?

Yes, it is.

We need to search it.

_______________________?

No problem.

No, I don’t think so.

I’m afraid we need to take this bottle. ________________________________

100ml maximum.

Okay, sorry, I completely forgot.

And this Swiss knife has to go, too.

But, it’s important to me!

___________________________________________________________

Well I don’t have time for that; I guess you’ll have to take it.

Very well, sir.

Here's your bag.

Thanks.

Excuse me, I’m really late for my flight. _________________________________?

Okay, come forward quickly.

___________________________________________, and please place laptops in a

separate tray.

Please step over this way, ma’am.

 Conversation at the Airport hecho por Santiago Gaynor

________ for my flight, could I just…

Ma’am, ____________________

Stand on the marks on the floor and raise your arms above you.

Do you have anything in your pockets?

Yes, sorry. I still have some money and my keys.

______________________________________________________

And ______________?

________________________________________

This is ridiculous; ________________________

__________________________________?

No, nothing.

You can’t take the jars on the airplane.

Why not?

It’s a liquid, ma’am.

No liquids over 100ml.

This is crazy!

It’s only honey!

I’m afraid those are the rules.

Fine, keep them.

On the plane: Rules for taking off

Why do I have to do all this? / i’d prefer to keep it with me / would it be alright
if we put your bag in the overhead locker? / it’s standard procedure for take-
off, sir / i also need to ask you to raise your window blind and make sure your
seat back is in the upright position for take-off

Excuse me, sir?

 Conversation at the Airport hecho por Santiago Gaynor

Would it be alright if we put your bag in the overhead locker?

Erm… well…

________________________________

It’s just that you’re sitting in an emergency exit row.

We can’t have anything on the floor.

Okay, do what you must.

I also need to ask you to raise your window blind and make sure your seat
back is in the upright position for take-off.

Why do I have to do all this?

It’s standard procedure for take-off, sir.

You can recline your seat and take your bag down once we’re airborne.

During take-off and landing, there are certain things you have to do.

Do you know what they are?

You need to:

Fasten your seat belt.

Stow your tray table.

Stow means put away.

Raise your window blind.

The window blind is a screen that you can use to cover the window.

Move your seat back to the upright position.

During your flight, you can recline your seat, and lean back.

But, for take-off and landing, you need to put it back to the straight position.

Stow your luggage in the overhead locker or under the seat in front of you.
Of course, in our dialogue, the passenger was sitting in an exit row seat. She
had to use the overhead locker.
 Conversation at the Airport hecho por Santiago Gaynor

The flight attendants might ask you to do one or two other things, like take out
your headphones.

Problem 2: Meals and TV

my screen’s not working! / can I help you? / you can have anything else from
our menu / i think there has been a mistake / i can only eat gluten-free dishes,
so that’s no use / i think there has been a mistake / what am I supposed to do? /
i ordered a special meal online, but it hasn’t arrived yet /
we can offer you an upgrade to business class

Hello, ______________?

Yes, ________________________________________________________

Okay, I can go and check; which meal did you order?

The gluten free option.

Oh, I’m sorry; _______________________________

We just gave out the last gluten free meal.

But I ordered it online!

________________________________________________

________________________________________

__________________________________________________

Also, _______________________!

I’m very sorry about that, ma’am.

It’s a twelve-hour flight!

_______________________?

No food, and no TV.

Ma’am, _______________________________________________, so that you

have a working TV screen.

Business class?
 Conversation at the Airport hecho por Santiago Gaynor

Let’s go!

Follow me, please, ma’am.

What other problems could you have on the plane?

You might find that you don’t have something you need, like a blanket or a
pillow.

You could get the wrong meal.

You might need to change seats, because the person next to you is snoring
loudly!

Arriving to destiny:
Until Tuesday / what is the purpose of your visit? / thank you and enjoy your
stay / how long are you staying? / where is the meeting? /

Hello.

Hello.

_________________________________?

I have a business meeting.

___________________?

It’s at a law firm in London.

And ________________________?

_____________

Please put your right hand on the scanner.

Thank you.

Now look into the camera here.1, 2, 3…

That’s great. ________________________.

Thank you.
 Conversation at the Airport hecho por Santiago Gaynor

It is possible that they might ask you for some extra information about
why you are here and what your plans are. For example,

Where are you staying?

What company are you visiting?

How long are you staying?

4) Listen and complete the song “Barcelona” by Ed Sheeran.

Oh, ______, up on the dancefloor tonight

I've got two left feet and a bottle of red wine
Making me ____ like the beat and the bassline
Are in my blood, both hands up on her waistline
______ up, baby, _____ to the rhythm of the music
__________ what the DJ chooses
Get lost in the rhythm with me
Please ___________ until we wanna _____ it
And you and I we're flying on an aeroplane tonight
We're going somewhere where the sun is shining bright
Just close your eyes
And let's pretend we're dancing in the street
In Barcelona
Barcelona
Barcelona
Barcelona
Well, get up, up on the dancefloor, move, it's a Saturday night
I fell in love with the sparkle in the moonlight
Reflected in your beautiful eyes
I guess that is destiny doing it right
And dance like they __ in the Mediterranean
Spin you around me again and again, and
You're like something that God has sent me
I want you, baby, solamente
And you and I we're flying on an aeroplane tonight
We're going somewhere where the sun is shining bright
Just close your eyes
And let's pretend we're dancing in the street
Conversation at the Airport hecho por Santiago Gaynor

In Barcelona
Barcelona
Barcelona
Barcelona
Barcelona
Barcelona
Oh, Barcelona
So let's _______ we're dancing in the street
In Barcelona
Las ramblas, I'll meet you
We'll dance around la Sagrada Familia (Barcelona)
Drinking Sangría
Mi niña, te amo mi cariño (Barcelona)
Mamasita rica
Sí, te adoro, señorita (Barcelona)
Los otros, viva la vida
________, let's __ free in Barcelona
Las ramblas, I'll meet you
Come on and dance with me in Barcelona
Drinking Sangría
I just ____ to be in Barcelona
Mamasita, rica
Feel that summer breeze in Barcelona
Nosotros, viva la vida
Siempre vida, Barcelona