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SJCBI

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27 views6 pages

SJCBI

Uploaded by

razeljavier13
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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(SJCBI-ICT Office Appointment Management System)

____________________

A Capstone Project Proposal


Submitted to
The College of Information & Computing Sciences
Saint Joseph’s College of Baggao

____________________

In Partial Fulfillment
Of the Requirements
For the Degree
Bachelor of Science in Information Technology

____________________

RAZEL M. JAVIER
JAYSON G. CINGCO
GLORIEANNE H. FUGGAN
(March 2023)
CHAPTER I
PROJECT CONTEXT
ICT Office Appointment Management System revolutionizes the way organizations handle
appointments, offering a powerful yet user-friendly solution that enhances efficiency, improves
communication, and maximizes resource utilization. With our system in SJCB, ICT offices can
streamline their operations, deliver exceptional service to clients, and stay ahead in today's
competitive landscape. In today's full of technology and digital age, effective appointment
management is essential for the efficient operation of any organization, especially in the realm
of information and communication technology (ICT). Recognizing this need, we introduce an
innovative ICT Office Appointment Management System designed to streamline the
appointment booking process, enhance communication between staff and clients, and optimize
resource allocation within the organization. This aims to streamline the process of appointment
in the ICT office services. Technology has changed our lives over the years. It has developed
many functional and utility devices and resources, such as “appointment management systems”
that made our work easier, faster, and better in our everyday lives. Appointment management
system is not only about the system itself or more efficiency and discovering new methods and
processes; we have to add the component of art which is about to make wise choices for it’s
future. We should not also develop this system because of itself, but because it adds value to
society and simplifies human life. And, we have to relate this type of system to the organization
and the culture in which it should operate.
OBJECTIVES OF THE STUDY
1. Assess the current appointment management processes within ICT offices, including any

existing systems or manual methods being used.

2. Analyze the requirements and preferences of both staff and clients regarding appointment

scheduling and management.

3. Identify the specific challenges and inefficiencies faced by staff and clients in the appointment

booking process.

4. Provide recommendations for the implementation and deployment of the ICT Office

Appointment Management System, considering the organization's specific needs and

constraints.

5. Assess the potential impact of the system on overall operational efficiency, client satisfaction,

and organizational competitiveness.


PURPOSE AND DESCRIPTION

1. Reduced waiting time: pre-booked appointments eliminate long queues and wait times.

2.Improve customer experience: with more flexibility to book suitable appointment times,
customers gain control over their visits and enhance their experience.

3.Available and accessible 24/7: customers can book an appointment anytime and anywhere.

4.Reduced no-shows: automatic reminders help customers remember their appointments.

5.Enable efficient time management for staff with balanced customer flows.

6.Appointment scheduling system helps organizations and visitors to book and manage
appointments easily and efficiently.

7.Showing available appointment timeslots to enable easier appointment booking for customers
or patients.

8.Presenting a selection of services that are available.

9.Sending reminders or location directions to visitors regarding their upcoming appointments.


SCOPE AND DELIMITATION
This research will be focusing on determining the effectiveness of appointment management system
towards the effects of productivity among staffs and clients of SJCB ICT office. This involves survey for
those staffs who are leaders of the management of the School. And , this aims to develop a SJCB ICT
office Appointment and management system in terms of monitoring the schedules and services of the
School.
The subject of this study is focusing in managing of the services and scheduling of appointments
everyday from the ICT office and there is a remarks incase of full load schedule and informing the
client. This system will secure the clients information.
The system will also cover some aspects that can be only viewed by the admin. And the system may
includes monitoring the summary of availability of the staffs and services that ICT office offers .
CONCEPTUAL FRAMEWORK
INPUT PROCESS OUTPUT\

CLIENT’S INFORMATION PROCESS INFORMATION ICT OFFICE


APOINTMENT AND
MANAGEMENT
SYSTEM

APPOINTMENTS MONITORING CLIENT’S DATA


SCHEDULING

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