Logitech Live Chat = https://support.logitech.

com/en_us/chat-support

1. Getting The Serial Number:

This is quite easy but can be difficult if you're not sure what you're doing. I
like going to small YouTube reviews and getting the serials. You can use any method
such as eBay or Craigslist.

2. Contacting Logitech:
The best method for contacting them is live chat. Emailing them is extremely
counterintuitive and calling them has never really worked for me.

3. Talking To The Rep:

I'm a huge advocate of perfecting the character you perform as. While Logitech is
not a hard company by any means, this still is a great thing to practice. When
talking to the rep make sure to stay persistent. They'll ask you to do different
troubleshooting methods. Keep saying that the product won't work. After awhile
they'll determine that the product is defective or has an internal product they
can't troubleshoot. Oscar Plz

Frequently Asked Questions:

Q: Does Logitech Bill?

A: No. I've ordered well over five products to my address without any
repercussions.

Q: What Do I Do If Logitech Makes Me Download A Software?

A: To my knowledge this usually happens with wireless/bluetooth products. Just tell
them that the device isn't being picked up by the software.

Q: What If I Can't Find A Serial?

Note: I have never tried SEing a webcam from Logitech so I can not help you. I know
for expensive items they will make you ship it in just a disclaimer.

Live Chat Transcript Below:

Spoiler:

[Copelia Coral A (3/3/2017, 11:16:54 AM): Hello! Thank you for reaching out to
Logitech Support. I will be with you in a moment.
Copelia Coral A (3/3/2017, 11:18:41 AM): Hi. I understand that you are having
issues with a G502.
Copelia Coral A (3/3/2017, 11:18:42 AM): Have you tried to fix the issue? If so,
what have you tried?
Me (3/3/2017, 11:19:33 AM): Hello, I've tried plugging the mouse into many
different ports a different PC and my wife's MacBook.
Me (3/3/2017, 11:20:32 AM): That's all
Copelia Coral A (3/3/2017, 11:20:43 AM): Does it light up?
Me (3/3/2017, 11:20:46 AM): No
Me (3/3/2017, 11:20:53 AM): It doesn't even show up in device manager
Copelia Coral A (3/3/2017, 11:21:34 AM): Alright
Copelia Coral A (3/3/2017, 11:21:40 AM): When and where did you purchase the unit?
Me (3/3/2017, 11:22:13 AM): Off of Amazon
Me (3/3/2017, 11:22:19 AM): and about four months ago
Copelia Coral A (3/3/2017, 11:22:44 AM): It might be an internal battery issue that
we cannot troubleshoot from here, we can offer a replacement
Copelia Coral A (3/3/2017, 11:23:01 AM): If you want to proceed, we will need the
serial number on the unit itself, shipping information and phone number
Me (3/3/2017, 11:23:46 AM): 1612LZ04DMC9
Copelia Coral A (3/3/2017, 11:29:39 AM): Thanks
Copelia Coral A (3/3/2017, 11:29:44 AM): Last but not least, please provide us with
your shipping
Copelia Coral A (3/3/2017, 11:29:45 AM): address and phone number.
Me (3/3/2017, 11:30:05 AM): Phone Number: XXX-XXX-XXX
Me (3/3/2017, 11:30:13 AM): XXXXXX
Me (3/3/2017, 11:30:15 AM): XXXXX
Me (3/3/2017, 11:30:17 AM): XXXXX
Copelia Coral A (3/3/2017, 11:31:11 AM): Thanks
Copelia Coral A (3/3/2017, 11:31:15 AM): Give me one moment to place the order
Me (3/3/2017, 11:31:17 AM): Thank you aswell
Copelia Coral A (3/3/2017, 11:33:44 AM): Alright.
Copelia Coral A (3/3/2017, 11:33:48 AM): We will send you a confirmation email once
the replacement unit is ready to ship out.
Copelia Coral A (3/3/2017, 11:33:50 AM): It normally takes from 24 to 48 business
hours
Me (3/3/2017, 11:33:57 AM): Ok thank you very much
Me (3/3/2017, 11:34:01 AM): Have a good one
Copelia Coral A (3/3/2017, 11:34:04 AM): No problem Steven
Copelia Coral A (3/3/2017, 11:34:06 AM): You too
Copelia Coral A (3/3/2017, 11:34:07 AM): Bye for now ]

TL;DR:
Get Serial Number, Live Chat, Free Item.

squiddy — Today at 19:08

no
basically go to support
and tell them product is dead
and done
there should be another tutorial on there

Logitech SE Guide :pepomusic:

1. Get a Serial Number for the Logitech product you want to get, You can buy serial
numbers from me if you would like to. They're all usually checked and validated so
you're not ending up with a serial that doesn't work.

2. Contact Logitech, you'll be paired with a representative. Logitech service

representatives are notoriously arbitrary, their decision can heavily be influenced
on their mood, if they're new to the company or if they're simply following their
guidelines detail to detail.

Recommend to open a few tickets on the same product to have the best chance of
succeeding.

3. Here is a list of stuff you could say:

Keyboard: Some keys are not at all functioning/WASD keys for gaming keyboards
usually have them from the start.
Mouse: The mouse sensor isn't working or doesn't turn on at all when plugged in.
Steering Wheel: The steering wheel keeps cutting in and out/Not working at all.
Speakers: The speakers are only produce loud static.
Brio Webcam: The camera isn't being detected by any PC.

4. Say you got the product as a gift or make a fake POP through Photoshop.

DON'T USE FAKE AMAZON INVOICE.

Logitech have the ability to check those and will quickly work you out.

5. Then they will ask for a Photo/Video of the serial number along with a photo of
the product with a piece of paper next to it with the case number written down on
it.

This is where you'll need to do some Photoshopping, find a photo online and do your
Photoshop magic that way, Or you can contact me and i will Photoshop it for you.

5. Once you've sent them the photo/video, these are the potential outcomes. What
you sent them was good and they will ask for you address in order to send the
replacement to.

They are suspicious with what you provided and they will ask for a POD (Proof Of
Destruction) which is a video where you destroy the product while filming it.

6. Enjoy your new Logitech Products!

Due to a large response to my last thread regarding me teaching anyone how to SE

Logitech, I have decided to make this so everyone can see.

* Note:
This is for educational purposes only. I am not responsible for anything that
happens to you otherwise. I may help you in the process of SE'ing Logitech, but
responsibility will be on you - the social engineer- if anything were to happen

General Rules
1. Preferably try to SE a product that is under 100$. This is because, often, the
company will not try to get you to ship it back due to the low cost. With that
said, it is possible to SE anything above but will be much harder.
2. This is from my personal examples of SE'ing, but I've had the most success when
the representative was female. Don't know if it was a coincidence or if it's
something well noting.
3. Try to call them rather than doing the chat.
4. Always be polite while talking to them. The last person you want to aggravate is
the person whom you're trying to SE.

With that said, let's begin.

1. Getting the Serial Number

This one is relatively simple. The Serial Number (SN) is the product identifier.
Matter of fact, I sell them here on sinister.ly for only 1-2$
(https://sinister.ly/Thread-Selling-SNs-f...s-and-Mice)
Note: Make sure the SN is still under warranty.

2. Calling them up
For US this is the number (1 (646) 454-3200))

3. Talking to the representative (rep).

This is what the conversation should look like
"Hi, this is ______ from Logitech customer service, how may I help you?"
"Hello _____ , I was just using my Logitech (mouse/keyboard/headset) and _______
(You can use any reason that may make it seem that the product is faulty. e.g mouse
double clicks, escape key not working, or sound quality sounds really bad all of a
sudden)
"Can you describe the problem"?
"Yes, the mouse was working perfectly up to an hour ago. Now, when I left click,
the mouse registers as a double click. This is particularly annoying when trying to
drag files."
Now the rep is going to ask for the Serial Number and you will give it to the rep

4. Troubleshooting
This is where the rep's going to ask you if you've troubleshooted.
Just say "yes, I've tried that but it still does not work" to each of his
questions.

Now there are going to be two options.

1. Rep's going to ask you to ship it back
2. Rep's going to send you a new product

What to do when you're dealt with situation 1. You can do either of 3 things
1. Box them
2. Make a creative reason on why you can't send it back. If you are going
to use this reason, be careful with the "blood" excuse. I know some companies -
such as EVGA- will consider the product stained with blood as a
bio-hazard and will not accept the product while not sending a refund
or RMA. One excuse I've used is "I'm part of a semi-professional gaming team and
really need to use this (product) all the time. Thus, I can't send it back"
3. Repeat step 3. This might be a pain, but if you keep calling, a Rep's
going to eventually send the product without asking you to send in the product. For
me personally, it took 3 tries to get them to send me the mouse (G903)

If you get scenario 2 in response, great! You got your free product!

Also, if you're going to SE more than twice, I recommend using a reship.

Thanks for reading, and feel free to post any questions or suggestions!

Okay so like everyone knows how to do it, or should. If you don't, your probably
new to SEing, so welcome.

Get yourself a serial number.

Google common problems that aren't usually solved by troubleshooting.

You can call or email. I usually call, it's easier and I just prefer it.

If you email, say something along the lines of: " good afternoon, about 4 to 5
months ago I purchased *product name*. It was working perfectly fine until
recently. For some reason *insert your Googled reason here*. I'm an avid Logitech
user and this is completely out of the blue for Logitech. I hope you can help me
out. Yours sincerely *insert your name (can be fake)*

If you call say the exact same thing but reworked to fit the call.

Follow their troubleshooting methods and say there not working. If you get asked
for a reciept, make an Amazon reciept. Make sure it's 4+ months ago you bought the
item your trying to se. Last time I checked this makes the order number in
checkable.

8-9 times out of 10 this will work, if it doesn't work then just try again.

READ: Logitech has been raped. They are getting smarter and are now asking for
proof of destruction. If they ask for this, they may not ask all the time. You can
either buy a P.O.D off of a photoshopper or quit and try again. Normally when I
email them I create an account on the Logitech website and register the product and
wait 2 hours-ish to allow for 'troubleshooting' and then start the warranty claim
process.