Scribd
Upload
13 views2 pages

Gmail - Ticket Number - 15262135

Logitech support provided troubleshooting steps for a scrolling issue with the M221 mouse, including cleaning the scroll wheel and checking software settings. If problems persist, customers are advised to visit a nearby Logitech Authorized Service Center or inquire about courier options. The email also includes the ticket number for reference and encourages feedback on the support experience.

Uploaded by

Abhay pratap Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
13 views2 pages

Gmail - Ticket Number - 15262135

Logitech support provided troubleshooting steps for a scrolling issue with the M221 mouse, including cleaning the scroll wheel and checking software settings. If problems persist, customers are advised to visit a nearby Logitech Authorized Service Center or inquire about courier options. The email also includes the ticket number for reference and encourages feedback on the support experience.

Uploaded by

Abhay pratap Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Ticket Number : 15262135

1 message
Logi Support <support@logi.com> Thu, 17 Apr, 2025 at 2:44 pm
Reply to: Logi Support <support@logi.com>
To: vikashsingh.mnnit <vikashsingh.mnnit@gmail.com>

Roopali Rampal (Logi)


17 Apr 2025, 2:14 am GMT-7
Dear Vikash,

Thank you for contacting Logitech! I hope this email finds you well. It was a pleasure speaking with you over the phone.

I appreciate the opportunity to discuss the scrolling issue with your M221. As per our telephone conversation, I am writing to provide you with the troubleshooting
steps and Logitech Authorized Service Center details. Please find the details below.

1. Clean the scroll wheel with compressed air.


2. Make sure the wheel itself moves and isn’t physically stuck.
3. Check if the Scroll/Gesture settings in the Logitech Software are correctly selected:
If you use Logitech Options click here.
4. Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.
5. Unpair/repair or disconnect/reconnect hardware.

The above steps should help you resolve the issue. If the issue persists after completing the troubleshooting steps, please contact your nearest Logitech Authorized
Service Centre with the product, receiver and purchase invoice.

https://support.logi.com/hc/en-in/articles/360023183274-Walk-in-Center-Information-India
Location Logitech Authorised Service Centre Address Phone Mail-in Map
Number Support

New Accel IT Services, A-61/1, Gnd. Floor, Okhla Industrial Area, Phase-II, New Delhi, (011) 46575100 YES
Delhi Pin Code-110020
New Accel IT Services, V K Raj Computer, B2A/2 Plot No. 12, Basement Suneja Tower- (011) 45058599, NO Mail to LASC New Delhi
Delhi 2 , Janakpuri District Centre, Janakpuri, New Delhi-110058 7011365698 (Accel IT Services-Okhla)
New Accel IT Services, c/o V K Raj Computer, 606, 6th Floor, Siddhartha Building-96, (011) 47037730, NO Mail to LASC New Delhi
Delhi Nehru Place, New Delhi, Pin Code-110019 9540233468 (Accel IT Services-Okhla)
The LASC locations are open:

Monday to Friday: 09.30-18.00


1st and 3rd Saturday: 09:30-13:30
Except for official national and public holidays.

If you are not located near a Logitech Authorized Service Center or if the Center is too far from your place, then I would suggest you contact the authorized Service
Center (Contact Numbers are listed in the above link) and check for the procedures to avail of the courier option. Please note: courier charges are borne only on one
side.

Kindly call the Logitech Authorized Service Centre in advance and explain the issue. Your ticket number for this session is 15262135 and can be used for further
assistance. It helps us to identify and respond to your issues quickly.

After your ticket has been solved, you will receive a survey in regard to your support experience with Logitech. I encourage you to take a moment to provide your
opinion so we can continue to improve your experience.

Best regards,
Roopali
Logitech Customer Support

Please feel free to respond to this email.

Thank you,
Logitech Support

Logitech.com |
Privacy + Security | Contact Us | Terms of Use

© Copyright 2025 Logitech. All rights reserved. Logitech, the Logitech logo and other Logitech marks are owned by Logitech and may be registered. All other trademarks are the property of their
respective owners.
[2RZYWM-ZXGKN]

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy