GANESH SUTAR

Date of birth: 16 May 1984 Nationality: Indian Gender: Male

Phone number: (+91) 7020458910 (Mobile) Email address:

ganeshs2881@gmail.com LinkedIn:

https://in.linkedin.com/in/ganesh-sutar-226510a7

Address: Bunglow No C-002 Ceratec Garima Pavilion, Off Dehu Road Kiwale,
412101, Pune, India (Home)

ABOUT ME

With over 17 years of dedicated experience in the automobile service industry, I have cultivated a
comprehensive skill set and a deep understanding of automotive maintenance and repair processes. My
passion for delivering exceptional service, coupled with my technical expertise, has consistently
contributed to the success and reputation of the organizations I've served. Throughout my career, I have
demonstrated a strong commitment to customer satisfaction, team leadership, and continuous
improvement.

As a Service Head, I've led teams to exceed service targets, earning accolades such as the "Dealer of the
Year" & "Service Management Team of the Year" award in 2022 & 2023. My commitment to excellence,
process improvement, and compliance ensures efficient operations while delivering exceptional service.

CAREER PATH

Profile Summary

• Competent, diligent & qualified professional with around 17 years of experience in the area of
Operation Management, Process implementation, Business Analysis, Procurement, Safety and Team
Management in the Automobile Industry.
• Presently spearheading efforts with Flyga Auto Pvt Ltd. as Service Head (Volvo Cars- Pune, Kolhapur) deft
in managing the wide spectrum of tasks including workshop control, customer order processing, etc.
• Expertise in Automotive Customer Service Functions, Supply & Procurement (Purchase), Infrastructure &
Brand Guidelines.
• An excellent planner and strategist with proven abilities in accelerating growth and generating
customer loyalty levels; Adept in managing service functions in mechanical engineering products for
enhancing operational effectiveness; streamlining working Standards Operating System.
• Result oriented & responsible professional with a matured approach and able to make an effective
contribution to the performance of a team with good leadership and motivating capabilities;
maintaining business relationship with clients and customers to achieve quality product and service
norms by resolving their service related critical issues.

DIGITAL SKILLS

Dealer Management System Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
Electronic service manuals CRM Software Data Analysis and Reporting google sheet

ORGANISATIONAL SKILLS

Core Competencies

Service Engineering / Operations • Planned/Preventive Maintenance • Works Management • Resource

Mobilization • Quality Management •Troubleshooting/Fault Analysis • Spares Management • Break-down
Solutions • Cost Optimization • Technical/Safety Audit • Crisis Management • Training & Development • MIS
• HSE • Analytical skills• Cross Functional Coordination.
WORK EXPERIENCE

JAN 2023 – MAR 2024 Pune, India

SERVICE HEAD FLYGA AUTO PVT LTD.

• Service Strategy: Developing and implementing service strategies to drive customer satisfaction,
loyalty, and revenue growth.
• Service Operations: Overseeing service workshop operations, including technician management,
workload planning, and quality control.
• Customer Experience: Ensuring exceptional customer experiences through prompt, efficient, and
high-quality service delivery.
• Team Management: Leading and developing a team of service managers, advisors, and technicians to
achieve service goals and objectives.
• Process Improvement: Continuously improving service processes, procedures, and standards to
enhance efficiency and customer satisfaction.
• Technical Support: Providing technical guidance and support to service teams and customers on
Volvo Cars' products and technologies.
• Warranty and Repair: Managing warranty and repair processes, including claims management and
resolution.
• Customer Complaint Resolution: Ensuring timely and effective resolution of customer complaints
and feedback.
• Service Marketing: Collaborating with marketing teams to develop service marketing campaigns and
promotions.
• Compliance and Risk Management: Ensuring service operations comply with Volvo Cars' policies,
legal requirements, and industry regulations.

MAY 2021 – DEC 2022 Pune, India

GROUP HEAD (SERVICE) PPS MOTORS PVT LTD. (RENAULT CARS)

• Development and revision of guidelines as per New Product Introductions for new network channels
(setups) and assist the team on its implementation at ground-level.
• Implementation of outlet infrastructure and brand guidelines, layout finalization, look and feel,
branding, furniture etc. as per PRO norms.
• Dealer Grievances co-ordination with team on dealer grievances and pending issues/claims,
compilation and monitoring of updates action plans, escalation and report to Dealer Management
Group. Understand dealer financial reports and analyzing the same to suggest improvements.
• Establish Yearly Targets & Competitive Compensation Plan. Set Marketing Strategies to Target New
Business. Tracking Competitors Activities. Development of Innovative Offers for Customer.Monthly
Analysis of Key Performance Indicators (Productivity, Efficiency, Labour Utilization, Labour & Service
parts Sales, Inventory Control, Service Rate). Review Monthly Performance Results. Maintain Service
& Service parts Coordination through regular meetings. Carry out Yearly Staff Performance
Appraisals. Establish Performance & Customer Satisfaction based Incentive Scheme.

NOV 2016 – APR 2021 Pune, India

SERVICE MANAGER FLYGA AUTO PVT LTD.

• The role involves overseeing functional efficiency by conducting monthly service manager reviews,
implementing SOPs, managing day-to-day operations, executing audits, ensuring compliance, and
improving customer satisfaction.
• Planning includes setting sales targets, developing forecasts, and strategist business expansion.
• Responsibilities also include local marketing, managing inventory levels, optimizing costs, and
manpower management including hiring, training, and grievance handling.

SEP 2015 – OCT 2016 Pune , India

ZONAL FLEET MANAGER-TECHNICAL (WEST ZONE) ZOOM CAR INDIA PVT. LTD.

• The role involves coordinating and supervising various departments within the organization, managing
financial aspects such as reviewing statements, preparing budgets, and strategizing for profitability.
• Implementing best practices to enhance organizational efficiency, including formulating policies and
procedures, and ensuring compliance.
• Overseeing supply operations, including fleet management and procurement, negotiating contracts,
and optimizing distribution processes.
• Improving communication and efficiency across support services like IT, HR, and Finance. Additionally,
managing sales, marketing, and customer service functions, and providing strategic input to top
 management by assisting in development and implementation of operational plans, monitoring
supply chain performance, and preparing reports.
• Recruiting, training, and managing a team of supply chain staff is also part of the responsibilities.

FEB 2011 – AUG 2015 Pune, India

DEPUTY MANAGER - AFTER SALES & BODY SHOP (RENAULT) PASHANKAR GROUP. (AUDI &
RENAULT)

Assistance Body Shop Manager (Renault):

• Balance short-term business needs with long-term strategic priorities, leading and inspiring the team
to achieve goals.
• Report to the main board with full profit and loss accountability, driving significant business growth.
• Implement systems, processes, training, and development to maintain high standards and ensure
customer satisfaction.
• Manage overall service activities, including warranty, service follow-up, and troubleshooting.
• Conceptualize and implement equipment servicing, conduct failure analysis, and troubleshoot
issues.Forecast demand levels, monitor stock levels, and research best products and suppliers.
• Build and maintain strong relationships with suppliers, manufacturers, internal departments, and
customers.

Service Advisor (Audi)

• In the role of Assistant to the Body Shop Manager, I ensured the efficient and profitable operation of
the body shop by establishing and maintaining guidelines and control procedures to meet
completion times and maximize customer satisfaction.
• Assisted in preparing reports for management, ensured adherence to quality procedures, and
coordinated with Parts/Purchase Section to prioritize VOR cases and maintain spare parts inventory.
• Oversaw workshop quality through random checks, addressed non-acceptable service/maintenance
issues, and ensured routine maintenance of tools and equipment.
• Additionally, supported customer-facing staff, established housekeeping standards, provided key
performance information to the workshop team, promoted body shop services to customers, and
upheld a professional customer service standard.

MAY 2007 – JAN 2011 Pune, India

SERVICE ADVISOR (BODY PAINT & SERVICE) BAFNA AUTO CARS INDIA PVT LTD. (DECCAN
HONDA)

• Enhanced Body Shop business through strategic planning, target setting, and resource allocation for
optimal output.
• Minimized bottlenecks and maximized productivity by optimizing manpower, materials, and machinery
utilization.
• Managed entire Body Shop floor monitoring and created a welcoming environment for customer
retention.
• Handled estimation and recovery for accidental cars under insurance claims, liaising with insurance
companies and surveyors.
• Oversaw preparation of failure analysis, warranty claim preparation through DMS, and part dispatch to
principals.
• Conducted follow-ups for approvals, successfully managed Dealer Balance Score Card, and utilized
DMS efficiently for operations.

EDUCATION

CURRENT
PGDM - Operations

ITI MMV

HSC

SSC
PROFESSIONAL TRAINING'S ATTENDED:

Training's

• Audi Kick start & Service Core Process Training in November 2011.
• Audi selling skill Training & Service Marketing in December 2011.
• Audi Service Advisor Certification December 2011.
• Audi Q - CLT and A4 PI Training at Goa in May 2012.
• Audi Product Advanced A4 and A6 at Mumbai in August 2013.
• Train the trainer Pilot Project for Audi Service Manager Assessment.

HIGHLIGHTS / ACHIEVEMENTS

Achievements

• "Dealer of the Year" & "Service Management Team of the Year" award in 2022 & 2023 respectively.
• Business development seminar & Service managers meet at Singapore in August 2019
• Business development seminar & Service managers meet at Gothenburg (Sweden) in Sept 2017.
• Best Service Advisor Award for the 1st half 2013 from Audi India.
• Received Best Service Advisor Award for the year 2013 from Audi Pune.
• Recipient of Best Service Advisor Award for the year 2012 from Audi Pune.
• Received Appreciation and Certificate from the Management for Excellence in Body shop Management
Performance.