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Richa Mathew

The document provides a summary of a candidate's experience working with SCCM including roles in installation, configuration, troubleshooting, and deployment. The candidate has nearly 10 years of experience in SCCM engineering and administration.

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kr.vignezh
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67 views1 page

Richa Mathew

The document provides a summary of a candidate's experience working with SCCM including roles in installation, configuration, troubleshooting, and deployment. The candidate has nearly 10 years of experience in SCCM engineering and administration.

Uploaded by

kr.vignezh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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RICHA MATHEW +91-8197532331

In pursuit of attaining professional enrichment in the areas of SCCM with an organization of repute. richa.mathew99@gmail.com
Location Preference: Bengaluru

CORE COMPETENCIES PROFILE SUMMARY


SCCM Engineering • Strategic & results-driven professional offering an experience of nearly 10 years in SCCM and Networks
& Systems Administration; currently associated with Capgemini as an Associate Consultant
Patch Management
Application Deployment • Possess expertise in providing technical support to clients, configuring SCCM roles in servers,
performing troubleshooting, evaluating system project requirements and analyzing business systems
Process Improvements
SCCM Health Monitoring • Hands-on experience in providing support to worstations in a distributed environment with extensive
experience in SCCM Console Upgradation, patch management and deploying applications / packages
SCCM Troubleshooting & Maintenance
to workstations
Project Execution
• Gained exposure in creating the deployments for packages, applications and/or OS deployments
Installation & Configuration
Data Querying & Reporting • Experienced in troubleshooting day-to-day operations, performing monitoring & tuning system
performance and providing administration, configuration, installation, deployment and maintenance

• An effective communicator with excellent problem-solving, analytical, coordination, team


management, leadership and quick leardining skills

WORK EXPERIENCE
CERTIFICATION
Since Jul’17: Capgemini Technology Services, Bengaluru Associate Consultant
ITIL V4 : GR671178321RM
Role:
• Performing installation, evaluation & problem solution of SCCM clients; providing the clients with
Client-Push and troubleshooting experience
• Managing SCCM hierarchy, Management Points and Distribution points
• Configuring Distribution point, Management points, SUP roles, Boundaries and Boundary Groups
EDUCATION • Creating software application/packages for the deployments and collections / advertisements as
2011: B.Tech. in Computer Science from per client requirements; executing offline media creation for Win 7 and Win 10 machines
St. Michael College of Engineering & • Troubleshooting the patch failure machines and monitoring the enforcement reports
Technology, Sivaganga, Madurai (India) • Querying & Reporting Data as per requirement; performing application testing as per Client
Request & Deployment
• Reviewing & providing inputs to team members & managers on issues related to patching,
integration, application delivery and on-line documentation

Sept’13 - Jun’17: Axa Technology Shared Services, Bengaluru Information Security Analyst
TECHNICAL SKILLS
Role:
Excel | SQL | Basic Networking | SCCM • Monitored & performed health checks of various servers & applications using NSM Console
• Worked on tools like NSM, Sites Scope, UNICENTER 2D MAP and SM9 (cornerstone)
• Provided 24/7 support including monitoring critical applications and servers
• Performed multiple activities including decommissioning servers, restarting services on servers,
PAM monitoring, applications monitoring using Sitescope and so on
• Managed & troubleshot major applications of AXATECH & their Clients- Siebel, SUN, SOLARIS,
PERSONAL DETAILS AS400 & IBM requests
• Monitored on cloud with Nutanix console and performed health checks of various applications,
Date of Birth: 2nd March 1989
network devices and database servers
Languages Known: English, Malayalam,
May’12 - Apr’13: Ernst Young, Cochin Information Security Analyst
Hindi & Tamil
Role:
Address: Flat 103,Ramky Subham,1 st • Identified vulnerabilities & executed patch management; monitored intrusion attempts on
Cross Munieswara Layout, Lottagollahalli, internal/external network devices antivirus management, security & event management by
Devinagara - 94 effectively analyzing & responding to security incidents in a proactive manner
• Provided effective network traffic security and worked on security tools like Arcsight / RSA in a
24/7 mission critical environment

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