RESUME

Name: Jakku Akhil Contact no:8861463327

Mail id: akhilj2626@gmail.com

Objective:
Seeking a key role where my experience will add the value to the organization and which gives me
an opportunity to play a key role with strong commitment and continuous learning spirit.

Professional Summary:
• Overall, 6 years of working Experience in IT Infrastructure environment.
• Intune Have 2 Years of working Experience.
• Strong skills in SCCM 2012 Infrastructure configuration, support.
• Hands-on experience in Patch Management, Software Distribution and Troubleshooting.
• Having the knowledge on Windows Imaging.
• Troubleshooting the Image issues, based on the error file providing the on-time resolution.
• Incorporate the drivers in the image to support the latest hardware’s from different
vendors.
• Update the packages /Applications in the Task sequence as required.
• Working knowledge on SCCM client installation, software distribution, remote control, patch
management and other SCCM issues.
• Good understanding of the SCCM infrastructure including site server roles, and parent/child
relationships in order to troubleshoot SCCM related issues.
• Good knowledge on troubleshooting issues and incidents related to SCCM
CB/SCCM2012/SCCM2007, MS SQL reporting and Active directory.
• Creating the packages programs on the SCCM site server.
• Packaged in SCCM, advertised, and deployed third party security updates.
• Fetching daily and monthly compliance and software related report through SCCM.
• Easy adaptability in quickly changing technical environments.
• Good communication skills and an effective team player with an eye for details.
• Experience in Device Management, App Deployment, Software Management, Patch
Management and Reporting using Microsoft Intune.
• Handling Autopilot device-related issues.
• Troubleshooting end-user problems related to MDM.
• Creating configuration profiles, restrictions, and compliance policies for Windows and
iOS devices in Intune.
• Enrolling Windows and iOS devices to Intune and customizing and administering them
• Installing and addressing application issues
• I have knowledge of OSD, should be individual contributor in OS
provisioning and troubleshooting
Career Profile:
Company: LTIMindtree Limited Pvt Ltd (Jul 2023 – Nov 2023)
Job Role: Senior Consultant

• Responsible for SCCM configuration, providing on-time resolution for client issues.
• Software Installation, patch management and handling the Image issue.
• Checking SCCM components health on daily basis, Software deployment via SCCM.
• Software Distribution and patch Deployment process by using SCCM 2012 R2 SP1.
• Troubleshooting client installation, distribution and deployment issues.

Roles and responsibilities:

• Managing 2500+ Windows 10/11 devices and 500+ iOS devices using Microsoft Intune.
• Experience in Device Management, App Deployment, Software Management, Patch
Management and Reporting using Microsoft Intune.
• Handling Autopilot device-related issues.
• Troubleshooting end-user problems related to MDM.
• Creating configuration profiles, restrictions, and compliance policies for Windows and
iOS devices in Intune.
• Configuring and deploying Win32 and MS/Apple store apps through the company
portal.
• Configuring and deploying 3rd party Software and Updates via PatchMyPC.
• Deploying monthly Microsoft Office and Windows updates to end-user devices
through the Intune update ring policy.
• Responsible for internal testing of the new application package before sending UAT.
• Enrolling Windows and iOS devices to Intune and customizing and administering them
• Installing and addressing application issues.
• Creating and managing groups and devices in Azure Active Directory and Active
Directory.
• Remote connectivity tools (Dameware, Fast master, and Quick Assist)
• Ticketing tool (ServiceNow)

Company: Majoris Business Solutions (June 2022 – June 2023)

Job Role: Specialist

• Experience in Device Management, App Deployment, Software Management, Patch

Management and Reporting using Microsoft Intune.
• Handling Autopilot device-related issues.
• Troubleshooting end-user problems related to MDM.
• Creating configuration profiles, restrictions, and compliance policies for Windows and
iOS devices in Intune.
• Enrolling Windows and iOS devices to Intune and customizing and administering them
• Creating and managing groups and devices in Azure Active Directory.
Roles and responsibilities:

• Managing 2500+ Windows 10/11 devices and 500+ iOS devices using Microsoft Intune.
• Experience in Device Management, App Deployment, Software Management, Patch
Management and Reporting using Microsoft Intune.
• Handling Autopilot device-related issues.
• Troubleshooting end-user problems related to MDM.
• Creating configuration profiles, restrictions, and compliance policies for Windows and
iOS devices in Intune.
• Configuring and deploying Win32 and MS/Apple store apps through the company
portal.
• Configuring and deploying 3rd party Software and Updates via PatchMyPC.
• Deploying monthly Microsoft Office and Windows updates to end-user devices
through the Intune update ring policy.
• Responsible for internal testing of the new application package before sending UAT.
• Enrolling Windows and iOS devices to Intune and customizing and administering them
• Installing and addressing application issues.
• Creating and managing groups and devices in Azure Active Directory and Active
Directory.
• Remote connectivity tools (Dameware, Fast master, and Quick Assist)
• Ticketing tool (ServiceNow)

Company: HCL Technologies Pvt Ltd (Oct 2021 – May 2022)

Job Role: Senior Specialist

• Responsible for SCCM configuration, providing on-time resolution for client issues.
• Software Installation, patch management and handling the Image issue.
• Checking SCCM components health on daily basis, Software deployment via SCCM.
• Software Distribution and patch Deployment process by using SCCM 2012 R2 SP1.
• Troubleshooting client installation, distribution and deployment issues.

Roles and responsibilities:

• Create and resolve incident tickets at L1 & L2 level for various support groups using SNOW
tool.
• Performing Root Cause Analysis for all critical incidents; analyses the same and find
workaround/solution
• Responsible for Software Updates Management (Deploying software updates) to the
machines in domain and workgroup environments.
• Working towards Non-Compliance SCCM machines.
• Coordinate and perform troubleshooting of incidents.
• Daily Reporting on Overall compliance and enforcement state unknown and noncompliance
Machines.
• Monitoring the health state of all SCCM server and services components running on those.
 • Provide extensive troubleshooting in the installation and configuration of SCCM diagnose
SCCM desktop deployment issues.
• Checking Server-side logs and Client-side logs for troubleshooting the issues.
• Creating the collections on basis of deployment requirements.
• Installation and configuration of WSUS and SUP role for patch management.
• Deployment of SCCM clients through different methods.
• Create software package /Applications in SCCM based on the requirements.
• Packaging the software’s & importing the same into SCCM by creating applications and
resolving incident related to SCCM.

Company: TCS (June 2019 – September 2021)

Job Role: SCCM Administrator

• Installing and Configuring the SCCM 2012R2, 1902 Primary/secondary Sites as per
requirement.
• Client installation by Client push, manual and GPO Management.
• Administrator of SCCM 2012 hierarchy of primary and secondary site server environment.
• Responsible for Software Updates Management (Deploying software updates to the
machines in domain and workgroup environments.
• Deployment and Configuration of client agents.
• Responsible for troubleshooting and maintaining overall client and server health for entire
SCCM infrastructure, used to Create the Report of Patch Management Every Month.
• Troubleshooting SCCM2012 infrastructure issues like Management point and Distribution
point failures.
• Fetching daily and monthly compliance and software related report through SCCM.
• Daily and Monthly client remediation activity.
• Finding the defects, errors, failure of applications checking the root cause.

Company: Merlin Softech & Telecom Pvt. Ltd (April 2017 – May 2019)
Job Role: System Engineer

• Incident Management – Response and Resolution.

• Change Management.
• Configuration Management.
• Installing and Configuring the SCCM 2012R2, 1902 Primary/secondary Sites as per
requirement.
• Client installation by Client push, manual and GPO Management.
• Administrator of SCCM 2012 hierarchy of primary and secondary site server environment.
• Responsible for Software Updates Management (Deploying software updates to the
machines in domain and workgroup environments.
• Deployment and Configuration of client agents.
• Responsible for troubleshooting and maintaining overall client and server health for entire
SCCM infrastructure, used to Create the Report of Patch Management Every Month.
• Troubleshooting SCCM2012 infrastructure issues like Management point and Distribution
point failures.
• Fetching daily and monthly compliance and software related report through SCCM.
• Daily and Monthly client remediation activity.
Qualification Details:
NOVA ACADEMY OF RURAL EDUCATION & RESEARCH
• B. tech in Electronics and Communications Engineering
• Percentage 76.70%.

Personal Details:
▪ Languages Known: English, Telugu
▪ Work Location: Bangalore,
▪ Relocation Preference: Flexible for any location.

Place: Bangalore

Date: (Jakku Akhil)