Phonak Naída™ L-SP

User Guide

Phonak Naída L-SP

Phonak Naída L-SP Trial
 Your hearing aid

This user guide is valid for: If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Wireless hearing aids

Phonak Naída L90-SP

Phonak Naída L70-SP
Phonak Naída L50-SP
Phonak Naída L30-SP
Phonak Naída L-SP Trial Hearing aid models Battery size
c Naída L-SP (L90/L70/L50/L30) 13
c Naída L-SP Trial 13

Earpieces
c Classic earmold
c Universal eartip
c Dome
c SlimTip

2 3
 Contents

Your hearing aids have been developed by Phonak – Your hearing aid
a world leader in hearing solutions based in Zurich, 1. Quick guide 7
Switzerland. 2. Parts of the hearing aid 9

These premium products are the result of decades of Instructions for using the hearing aid
research and expertise and are designed with your 3. Left and right hearing aid markings 10
well-being in mind. We thank you for making such a great 4. On/Off 11
choice and wish you many years of listening pleasure. 5. Batteries 12
Please read the user guide carefully to make sure that you 6. Putting on the hearing aid 16
understand and get the best out of your device. Training 7. Removing the hearing aid 18
is not required for handling of this device. A hearing care 8. Multi-function button 20
professional will help set up this device according to your 9. Connectivity overview 21
individual preferences during the fitting consultation. 10. Initial pairing 22
For more information regarding features, benefits, set up, 11. Phone calls 25
use, maintenance or repairs of your hearing aid and 12. Flight mode 30
accessories, please contact your hearing care professional
or the manufacturer representative. Additional
information can be found in the datasheet of your
product.

Phonak - life is on
www.phonak.com

5
 1. Quick guide
Changing batteries
Further information
13. myPhonak and myPhonak Junior apps overview 32
14. Roger™ overview 33
15. Listening in public places 34
16. Environmental conditions 35
17. Care and maintenance 37
18. Exchanging the earpiece 40 1. 2. 3.
19. Exchanging the earwax protection of your SlimTip 43 Remove the Open the battery Place battery in
20. Service and warranty 45 sticker from the door. For tamper- the battery door
21. Compliance information 47 new battery and proof battery with the flat side
22. Information and description of symbols 54 wait 2 minutes. doors refer to facing upwards.
23. Troubleshooting  60 chapter 5.2.
24. Important safety information 62
Left and right hearing aid markings

Blue marking for Red marking for

left hearing aid. right hearing aid.

6 7
 2. Parts of the hearing aid
On/Off The following pictures show the hearing aid model and
compatible earpieces described in this user guide.
You can identify your personal model by:
• Checking “Your hearing aid details” on page 3.
• Comparing your earpiece and your hearing aid with the
On Off following models

Multi-function button Compatible earpieces

The button has several functions. It
functions as a volume control and/or a
program change depending on the hearing
aid programming. This is indicated in your Classic earmold Universal eartip Dome SlimTip
individual “Hearing aid instructions”. If
paired with a Bluetooth® enabled phone, a Naída L-SP / Naída L-SP Trial
short press will accept and a long press will Multi-function
Hook / sound outlet
reject an incoming call. button

Flight mode
To enter flight mode, press the lower part
of the button for 7 seconds while closing
the battery door. To exit flight mode, simply
Battery door
open and close the battery door again.
Classic earmold (detachable)

8 9
3. Left and right hearing aid markings 4. On/Off
There is a blue or red marking on the hearing aid to The battery door is also the on/off switch. For tamper-
indicate if it is a left or right hearing aid. proof battery doors refer to chapter 5.2.
1.
Closed battery door =
hearing aid is on

Blue marking for Red marking for

left hearing aid. right hearing aid. 2.
Open battery door =
hearing aid is off

When you switch on the hearing aid you may hear a

start-up melody.

10 11
5. Batteries
5.1 Insert battery with a standard battery door Low power: You will hear two beeps when the battery is
low. You will have approximately 30 minutes to change
the battery (this can vary, depending on the hearing aid
settings and battery). We recommend that you always
have a new battery on hand.

Replacement battery
1. 2. 3. This hearing aid requires a size 13 zinc-air battery.
Remove the Open the Place battery in Model Zinc-air Color IEC ANSI
sticker from battery door. the battery door battery marking on code code
the new battery with the flat side size package
Phonak Naída
and wait facing upwards.
L-SP / L-SP Trial 13 orange PR48 7000ZD
2 minutes.

If it is difficult to close the battery door: check that

the battery is inserted correctly and that the flat side
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged. The flat side is marked
with a “+” symbol either on the sticker or on the
battery. Please ensure that you use the correct type of battery
If the tamper-proof door is mounted continue to read in your hearing aid (zinc-air). Please also read chapter
the important information below and refer to specific 24.2 for further information on product safety.
instructions in chapter 5.2 for inserting the battery.
12 13
5.2 Insert battery with a tamper-proof battery door Inserting the battery

This hearing aid can be fitted with a tamper-proof battery 1.

door. Remove the sticker from
Opening the battery doors the new battery and wait
for 2 minutes.

2.
Place the battery in the
battery door with the flat
side facing upwards.

1. 2.
Place the tip of the tool in Use the tool as a lever Closing the battery door
the small hole at the to open the battery door
bottom of the hearing aid. with force in the The battery is only secured
direction of the green when the battery door is
arrow. closed correctly. Always
check after closing, that the
battery door cannot be
opened by hand.
14 15
6. Putting on the hearing aid
6.1 Putting on the hearing aid with 6.2 Putting on the hearing aid with dome,
classic earmold SlimTip or universal eartip

1. 1.
Take the earmold up to your ear Place the hearing aid behind
and place the ear canal part into your ear.
your ear canal.

2. 2.
Place the hearing aid behind Insert the earpiece into your
your ear. ear canal.

3. 3.
Insert the upper part of the If there is an anchor attached to
earmold into the upper part of the earpiece, tuck it into the bowl of
the bowl of your ear. your ear to secure your hearing aid.

16 17
7. Removing the hearing aid
7.1 Removing the hearing aid with classic earmold 7.2 Removing the hearing aid with dome,
SlimTip or universal eartip

1. 1.
Lift the hearing aid above the Pull on the bend of the tube
upper part of your ear. and remove the hearing aid
from behind the ear.

2.
Grasp the earmold with your
fingers and gently remove it.

Please try to avoid gripping the tube to remove the

hearing aid.

18 19
8. Multi-function button 9. Connectivity overview

The multi-function button has several functions. The illustration below shows the connectivity options
available for your hearing aid.
It functions as, a volume
control and/or a program Bluetooth® enabled
change depending on the devices

hearing aid programming.

This is indicated in your
individual “Hearing aid
instructions”. Please ask your
hearing care professional for
TV Connector
a printout. connected to TV*

Phonak RemoteControl
If the hearing aid is paired with a Bluetooth® enabled Roger™ microphone

phone, a short press on the upper or the lower part of the

button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.

* The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system.

20 21
10. Initial pairing

10.1 Initial pairing to a Bluetooth® enabled device 3.

Your device shows a list of Bluetooth® enabled devices.
It is only necessary to perform the pairing procedure Select the hearing aid from the list to simultaneously pair
once with each device featuring Bluetooth® wireless both hearing aids. A beep confirms successful pairing.
technology. After the initial pairing, your hearing aid
will connect automatically to the device. Initial pairing For more information about pairing instructions for
can take up to 2 minutes. Bluetooth® wireless technology, specific to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/en-int/support
1.
On your device (e.g. a phone), ensure that Bluetooth®
wireless technology is enabled and search for Bluetooth®
enabled devices in the connectivity setting menu.

2.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.

22 23
 11. Phone calls
10.2 Connecting to the device Your hearing aid connects directly with Bluetooth®
enabled phones. When paired and connected to your
After being paired to your device, your hearing aid will phone, you will hear notifications and the caller’s voice
automatically connect again when switched on. directly in your hearing aid. Phone calls are “hands free”,
this means that your voice is picked up by the hearing aid
microphones and transmitted back to the phone.
The connection will be maintained as long as the
device remains ON and within range.

Your hearing aid can be connected to up to two

Your voice
devices and paired to up to eight devices.

24 25
11.1 Making a call 11.2 Accepting a call

Enter the phone number and press the dial button. When receiving a call, an incoming-call notification will
You will hear the dialing tone through your hearing aid. be heard in the hearing aid.
Your voice is picked up by the hearing aid microphones
and transmitted to the phone. The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.

Short press
< 2 sec

26 27
11.3 Ending a call 11.4 Rejecting a call

A call can be ended by a long press on the upper or lower An incoming call can be rejected by a long press on
part of the multi-function button on the hearing aid the upper or lower part of the multi-function button
(more than 2 seconds) or directly on your phone. on the hearing aid (more than 2 seconds) or directly
on your phone.

Long press
> 2 sec Long press
> 2 sec

28 29
12. Flight mode
Your hearing aid operates between 2.4 GHz–2.48 GHz
frequency range. When flying some operators require all 12.2 Exit flight mode
devices to be switched into flight mode. Entering flight
mode will not disable normal hearing aid functionality, To enable the wireless function and exit flight mode in
only the Bluetooth® connectivity functions. each hearing aid:

12.1 Enter flight mode 1.

Open the battery door. For tamper-proof
To disable the wireless function and battery door refer to chapter 5.2.
enter flight mode in each hearing aid:

1.
Open the battery door. For tamper-proof
battery door refer to chapter 5.2.
2.
2. Close the battery door again.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.

In flight mode, your hearing aid cannot connect directly

to your phone.

30 31
13. myPhonak and myPhonak Junior 14. Roger™ overview
apps overview

To learn more about myPhonak app, please Experience the hearing performance of Roger™
visit the webpage
https://www.phonak.com/en-int/hearing- Roger™ is an intelligent wireless technology that
devices/apps/myphonak transmits speech directly to hearing aids, helping to
or scan the QR code. overcome distance and noise. The microphone picks up
the voice of the speaker and wirelessly transmits it
directly to Roger™ receivers* in your hearing aids. This
To install myPhonak app, please scan the QR enables you to fully participate in group conversations
code. even in very noisy environments such as restaurants,
meetings at work and school activities.

To learn more about myPhonak Junior app,

please visit the webpage To learn more about the Roger™ technology
www.phonak.com/junior-ug and microphones, please visit the webpage
or scan the QR code. www.phonak.com/roger
or scan the QR code.
Roger™ microphones are sold separately.

To install myPhonak Junior app, please scan

the QR code. 
* RogerDirect™ requires the installation of Roger receivers into the Phonak hearing aids by a
hearing care professional.

32 33
15. Listening in public places 16. Environmental conditions

The product is designed such that it functions without

Your hearing aid has a telecoil option that problems or restrictions if used as intended, unless
can help you hear in various public spaces otherwise noted in this user guide.
such as churches, concert halls, train stations
and government buildings. Please ensure to use, transport and store the hearing aid
When you see this symbol, a loop system is according to the following conditions:
present and is compatible with your hearing
Operating Transport Storage
aids. Please contact your hearing care Temperature +5 to +40 °C -20 to +60 °C -20 to +60°C
professional for further information and (+41 to +104 °F) (-4 to +140 °F) (-4 to +140 °F)
activation of the telecoil function. Humidity 0% to 85% 0% to 93% 0% to 93%
(non condensing)
Atmospheric
How to use your telecoil function pressure 500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa

Accessing the telecoil function that your hearing care

professional has set up is possible in two ways. Temperature and humidity shall not exceed the ranges
Direct access to the telecoil program is possible via a long described in the table above for extended periods of time
press of the multi-function button on your hearing aid. during transport and storage.
Alternatively it is possible to access the telecoil program
via the myPhonak or myPhonak Junior apps. Ensure that Remove the battery if you are not using your hearing aid
you are standing or are seated within the designated loop for a long period of time.
system area as noted by the official telecoil symbol.

34 35
 17. Care and maintenance

These hearing aids are classified as IP68. This means that Expected Service Life:
they are water and dust resistant and designed to The hearing aids have the expected service life of five
withstand daily life situations. They can be worn in the years. The devices are expected to remain safe for use for
rain but should not be fully submerged in water or used this duration.
when taking a shower, swimming or other water activities.
These hearing aids should never be exposed to chlorinated Commercial service period:
water, soap, salt water or other liquids with a chemical Routine and diligent care of your hearing aids will
content. contribute to the outstanding performance for the
duration of the expected service life of your devices.
If the device has been subject to storage and transport Sonova AG will provide a minimum of a five year repair
conditions outside of the recommended use conditions, service period after the respective hearing aid and
wait 15 minutes before starting the device after essential components have been phased out of the
recommended environmental conditions are restored. product portfolio.
Please use the following specifications as a guideline.
For further information regarding product safety, see
chapter 24.2.

General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.

36 37
When you are not using your hearing aid, leave the Daily
battery door open so that any moisture can evaporate. Inspect the earpiece and tube for earwax and moisture
Make sure that you always completely dry your hearing deposit. Clean the surfaces with a lint-free cloth. Never
aid after use. Store the hearing aid in a safe, dry and clean use cleaning agents such as household detergents, soap,
place. etc. for cleaning your hearing aid. It is not recommended
to rinse these parts with water, as this could cause
Your hearing aid is resistant to water, sweat and dust moisture to be trapped in the tube. If you need to clean
under the following conditions: your hearing aid intensively, ask your hearing care
• The battery door is fully closed. Ensure that no foreign professional for advice.
object such as hair is caught in the battery door when it
is closed. Weekly
• After exposure to water, sweat or dust, the hearing aid Clean the earpiece with a soft, damp cloth or with a
is cleaned and dried. special cleaning cloth for hearing aids. For more in depth
• The hearing aid is used and maintained as described in maintenance instructions or for more than basic cleaning,
this user guide. please see your hearing care professional.

Monthly
Inspect your hearing tube for color changes, hardening, or
Use of your hearing aid around water can restrict air cracks. In the case of such changes, the hearing tube has
flow to the batteries causing it to stop working. Should to be replaced. Please see your hearing care professional.
your hearing aid stop working after coming into
contact with water, refer to the troubleshooting steps
in chapter 23.

38 39
18. Exchanging the earpiece
18.1 Removing the earpiece from the SlimTube
Your hearing aid is fitted with an earpiece, which can be a
dome, an earmold, a SlimTip or a universal eartip. 1.
Please check the earpiece regularly and exchange or clean Remove the earpiece from the
it if it looks dirty or if the hearing aid volume or sound SlimTube by holding the SlimTube
quality is reduced. in one hand and the earpiece in
If a dome is used, it should be exchanged every 3 months. the other.
If an earmold is used please refer to chapter 17 of this
user guide. If a SlimTip is used please follow the
instructions in chapter 19 to exchange the earwax 2.
protection. Gently pull on the earpiece
to remove.

3.
Clean the SlimTube with a
lint-free cloth.

40 41
 19. Exchanging the earwax
protection of your SlimTip
18.2 Attaching the earpiece to the SlimTube

1. 1.
Hold the SlimTube in one hand Insert the removal side of the
and the earpiece in the other. exchange tool into the used
earwax protector. The shaft of
the holder should touch the rim
of the earwax protector.

2.
Slide the earpiece over the 2.
sound outlet. Carefully pull and remove the
earwax protector straight out. Do
not twist the earwax protector
when removing.

3.
The SlimTube and the earpiece
should fit perfectly together.

42 43
 20. Service and warranty
Local warranty
Please ask the hearing care professional where you
3. purchased your hearing aids about the terms of the
To insert the new earwax local warranty.
protector, gently push the
insertion side of the exchange International warranty
tool straight into the hole of the Sonova AG offers a one year limited international
SlimTip until the outer ring is warranty, valid from the date of purchase. This
perfectly aligned. limited warranty covers manufacturing and material
defects in the hearing aid, but not accessories such
4. as batteries, tubes, earpieces, external receivers. The
Pull the tool straight out. warranty only comes into force if a proof of
The new earwax protector will purchase is shown.
remain in place.
The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.

44 45
 21. Compliance information
Warranty limitation Europe:
This warranty does not cover damage from improper Declaration of Conformity for the hearing aid
handling or care, exposure to chemicals or undue stress. Hereby Sonova AG declares that this product meets the
Damage caused by third parties or non-authorized service requirements of the Medical Devices Regulation (EU)
centers renders the warranty null and void. This warranty 2017/745 as well as the Radio Equipment Directive
does not include any services performed by a hearing care 2014/53/EU.
professional in their office. The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/en-int/certificates
Serial number (left side): (Phonak worldwide locations).

Serial number (right side): Australia/New Zealand:

Indicates a device’s compliance with applicable
Date of purchase: Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
Authorized hearing care professional (stamp/signature): (ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

46 47
The wireless models listed on page 2 are certified under: Notice 1:
This device complies with Part 15 of the FCC Rules and
Phonak Naída L-SP (L90/L70/L50/L30) with RSS-210 of Industry Canada. Operation is subject to
Phonak Naída L-SP Trial the following two conditions:
USA FCC ID: KWC-ARNESP 1) this device may not cause harmful interference, and
Canada IC: 2262A-ARNESP 2) this device must accept any interference received,
including interference that may cause undesired operation.

Notice 2:
Changes or modifications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.

Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is

48 49
no guarantee that interference will not occur in a Electromagnetic emissions
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user Manufacturer’s Declaration: The hearing aids are intended
is encouraged to try to correct the interference by one or for use in the electromagnetic environments listed below.
more of the following measures: The user should assure that they are used in such
• Reorient or relocate the receiving antenna. environments.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit Emissions Test Compliance Electromagnetic environment guidance
different from that to which the receiver is connected. The hearing aids generate or use RF energy
• Consult the dealer or an experienced radio/TV RF emissions Group 1 only for their internal functioning.
CISPR 11 Therefore, the RF emissions are very low
technician for help. and are not likely to cause any interference
to nearby electronic equipment.
Radio information of your hearing aid The hearing aids are suitable for use in
Antenna type Resonant loop antenna RF emissions Class B domestic establishment and in establish-
CISPR 11 ment directly connected to a low voltage
Operation frequency 2.4 GHz – 2.48 GHz power supply network which supplies
Modulation GFSK, Pi/4 DPSK, GMSK buildings used for domestic purposes.
Radiated power (EIRP) < 1 mW
Bluetooth®
Range ~1m
Bluetooth® 4.2 Dual-Mode
Profiles supported HFP (Hands-free profile), A2DP

50 51
Electromagnetic immunity
Immunity IEC60601-1-2 Compliance Level Immunity IEC60601-1-2 Compliance Level
Test Test Level Test Test Level
Electrostatic +/- 8 kV contact +/- 8 kV contact Rated power
Discharge +/- 2 kV , +/- 4 kV, +/- 2 kV , +/- 4 kV, frequency 30 A/m 30 A/m
(ESD) IEC +/- 8 kV, +/- 15 kV air +/- 8 kV, +/- 15 kV air magnetic 50 Hz or 60 Hz 50 Hz or 60 Hz
61000-4-2 fields IEC
61000-4-8
Radiated RF
Electromag- 10 V/m 80 MHz – 2.7 GHz 10 V/m 80 MHz – 2.7 GHz Test frequency 30kHz, Test frequency 30kHz,
netic Field 80% AM at 1 kHz 80% AM at 1 kHz modulation: CW, modulation: CW,
Immunity Immunity test level 8 Immunity test level 8
Test IEC Enclosure
61000-4-3 Port Test frequency Test frequency
Immunity to 134, 2 kHz, 134, 2 kHz,
9 V/m; 710, 745, 780 MHz; 9 V/m; 710, 745, 780 MHz; Proximity Pulse modulation: 2.1 kHz,
Pulse modulation 18 Hz Pulse modulation 18 Hz Pulse modulation: 2.1 kHz,
Magnetic Immunity test level 65 Immunity test level 65
9 V/m; 9 V/m; Fields IEC
5240, 5500, 5785 MHz; 5240, 5500, 5785 MHz; 61000-4-39
Test frequency 13.56 kHz, Test frequency 13.56 kHz,
Pulse modulation 217 Hz Pulse modulation 217 Hz Pulse modulation: 50kHz, Pulse modulation: 50kHz,
Immunity test level 7.5 Immunity test level 7.5
Proximity 27 V/m; 385 MHz; Pulse 27 V/m; 385 MHz; Pulse
Magnetic modulation 18 Hz modulation 18 Hz
Field IEC
61000-4-3 28 V/m; 450 MHz FM +/- 5 28 V/m; 450 MHz FM +/- 5
kHz deviation; 1 kHz sine kHz deviation; 1 kHz sine
28 V/m; 810, 870, 930 MHz; 28 V/m; 810, 870, 930 MHz;
Pulse modulation 18 Hz Pulse modulation 18 Hz
28 V/m; 1720, 1845, 28 V/m; 1720, 1845,
1970, 2450 MHz; 1970, 2450 MHz;
Pulse modulation 217 Hz Pulse modulation 217 Hz
53
22. Information and description
of symbols

With the CE symbol, Sonova AG confirms Indicates the date when the medical device
that this product – including accessories – was manufactured.
meets the requirements of the Medical
Devices Regulation (EU) 2017/745 as well as Indicates the Authorized representative in
the Radio Equipment Directive 2014/53/EU. the European Community. The EC REP is also
The numbers after the CE symbol correspond the importer to the European Union.
to the code of certified institutions that were
consulted under the above-mentioned This symbol indicates that it is important for
regulation and directive. the user to read and take into account the
relevant information in these user guides.
This symbol indicates that the products
described in these user instructions adhere to This symbol indicates that it is important
the requirements for an applied part of Type for the user to pay attention to the relevant
B of EN 60601-1. The surface of the hearing warning notices in these user guides.
aid is specified as an applied part of Type B.
This symbol indicates that it is important for
Indicates the medical device manufacturer, as the user to pay attention to the relevant
defined in Medical Device Regulation (EU) warning notices related to batteries in these
2017/745. user guides.

54 55
 Japanese mark for certified radio
Important information for handling and equipment.
product safety.
Indicates the manufacturer’s serial number
This symbol confers that the electromagnetic so that a specific medical device can be
interference from the device is under limits identified.
approved by the US Federal Communications
Commission. Indicates the manufacturer’s catalogue
number so that the medical device can be
Indicates a device’s compliance with identified.
applicable Radio Spectrum Management’s
(RSM) and Australian Communications and Indicates that the device is a medical device.
Media Authority (ACMA) regulatory
arrangements for the legal sale in New
Zealand and Australia. This symbol indicates that electronic
instructions for use are available.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.

56 57
 Ingress Protection Rating. IP68 rating
indicates that the hearing aid is water and The symbol with the crossed-out garbage bin
dust resistant. It survived continuous is to make you aware that this hearing aid as
immersion in 1 meter of fresh water for 60 well as batteries may not be thrown away as
minutes and 8 hours in a dust chamber as normal household waste. Please dispose of
per the IEC60529 standard. old or unused hearing aids, at waste disposal
sites intended for electronic waste, or give
Indicates the temperature limits to which the your hearing aid to your hearing care
medical device can be safely exposed. professional for disposal. Proper disposal
protects the environment and health.
Indicates the range of humidity to which the
medical device can be safely exposed. This symbol indicates a device that is not safe
to use in magnetic resonance (MR)
Indicates the range of atmospheric pressure environment (e.g. during an MRI scan).
to which the medical device can be safely
exposed.

During transportation keep dry.

58 59
23. Troubleshooting

Cause Possible remedy Cause Possible remedy

Issue: Hearing aid whistles Issue: Hearing aid not functioning (no amplification)
Hearing aid not inserted Clean earpiece
Insert hearing aid correctly (chapter 6) Earpiece blocked
correctly into ear (chapter 17)
Press the lower part of the multi-function
Cerumen in ear canal Contact your hearing care professional Hearing aid switched off
button for 3 seconds (chapter 8)
Issue: Hearing aid too loud Battery fully discharged Change battery (chapter 5)
Decrease volume if volume control Battery not inserted
Volume too loud Insert battery correctly (chapter 5)
available (chapter 8) correctly
Issue: Hearing aid not loud enough or distorted Issue: Hearing aid will not switch on
Increase volume if volume control Battery fully discharged Change battery (chapter 5)
Volume too low
available (chapter 8) Issue: Phone call function does not work
Low battery Change battery (chapter 5) Hearing aid in flight Switch hearing aid off and then on again
Clean earpiece mode (chapter 12.2)
Earpiece blocked
(chapter 17) Hearing aid not paired to
Pair it to the phone (chapter 10)
the phone
Hearing has changed Contact your hearing care professional
Issue: Hearing aid switches on & off (intermittent)
Issue: Hearing aid plays two beeps Moisture on battery or Wipe battery and hearing aid with dry
Change battery within the next 30 hearing aid cloth
Indication for low battery
minutes (chapter 5)
If the problem persists, contact your hearing care
Please check https://www.phonak.com/en-int/support professional for assistance.
for further information.
60 61
24. Important safety information

Please read the relevant safety information and Intended medical indication
limitations-of-use information on the following pages General clinical indication for the use of hearing aids is:
before using your hearing aid. Presence of hearing loss:
• Unilateral or bilateral
Intended use • Hearing loss type: conductive, sensorineural or mixed
The hearing aid is intended to amplify and transmit sound • Grades of hearing loss:
to the ear and thereby compensate for impaired hearing. • Mild
The Tinnitus Balance software is intended for use by people • Moderate
with tinnitus who also desire amplification. It provides • Moderately Severe
supplementary noise stimulation which can help defocus • Severe
the user`s attention from their tinnitus. General clinical indication for the use of Tinnitus Balance
software feature is presence of chronic tinnitus (>3 months,
Intended user after occurrence) in addition to the presence of hearing loss.
Intended for:
• People with hearing loss Medical contraindications
• Caregivers of the person with hearing loss Medical contraindications for the use of hearing aids are:
• Hearing care professional responsible for adjusting the • Deformity of the ear (i.e. closed ear canal; absence of the
hearing aid auricle)
• Neural hearing loss (i.e. retro-cochlear pathologies such
as absent/ non-viable auditory nerve)
• Evidence of active or chronic middle or outer ear
pathology, chronic drainage or discharge, evidence of
chronic inflammation
62 63
Intended patient population Conventional hearing aids have the potential to expose
This device is intended for patients from 3 years of age who patients to higher levels of sound exposure, which might
fulfil the clinical indication for this product. result in threshold shifts in the frequency range affected by
The Tinnitus Balance software feature is intended for acoustic trauma.
patients from 18 years of age who fulfil the clinical
indication for this feature. The primary criteria for the referral of a patient for a
medical or other specialist opinion and / or treatment
Clinical benefit are as follows:
Hearing aid: Improvement in speech understanding. • Visible congenital or traumatic deformity of the ear;
Tinnitus Balance feature: Provision of supplementary noise • History of active drainage from the ear in the previous
stimulation which can help defocus the user’s attention 90 days;
from their tinnitus. It is measured using subjective rating • History of sudden or rapidly progressive hearing loss in
scales. one or both ears within the previous 90 days;
• Acute or chronic dizziness;
Side effects
Physiological side-effects of hearing aids like tinnitus,
dizziness, wax build up, too much pressure, sweating or
moisture, blisters, itching and/or rashes, plugged or fullness
and their consequences like headache and/or ear pain, may
be resolved or reduced by your hearing care professional.

64 65
 • Audiometric air-bone gap equal to or greater than 15 If the patient has given their informed and competent
dB at 500 Hz, 1000 Hz and 2000 Hz; decision not to accept advice to seek a medical opinion, it is
• Visible evidence of significant cerumen accumulation permissible to proceed to recommend appropriate hearing
or a foreign body in the ear canal; aid systems subject to the following considerations:
• Pain or discomfort in the ear; • The recommendation will not have any adverse effects on
• Abnormal appearance of the eardrum and ear canal the patients health or general well-being;
such as: • The records confirm that all necessary considerations
• Inflammation of the external auditory canal about the patient´s best interests have been made.
• Perforated eardrum
• Other abnormalities which the hearing care If legally required, the patient has signed a disclaimer to
professional believes are of medical concern confirm that the referral advice has not been accepted and
that it is an informed decision.
The hearing care professional may decide that referral is The hearing aid is suitable for the home healthcare
not appropriate or in the best interests of the patient environment and due to their portability it may happen that
when the following applies: it is used in professional healthcare facility environment like
• When there is sufficient evidence that the condition has physician offices, dental offices etc.
been fully investigated by a medical specialist and any A hearing aid will not restore normal hearing and will not
possible treatment has been provided; prevent or improve a hearing impairment resulting from
• The condition has not worsened or changed significantly organic conditions. Infrequent use of a hearing aid does not
since the previous investigation and / or treatment. permit a user to attain full benefit from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
66 67
 24.1 Hazard warnings
Feedback, poor sound quality, too loud or too soft sounds,
inadequate fitting or problems when chewing or Your hearing aids operate between 2.4 GHz–2.48 GHz
swallowing, can be resolved or improved during the frequency range. When flying please check if flight operator
fine-tuning process at the fitting procedure by your hearing requires devices to be switched into flight mode, see
care professional. chapter 12.
Any serious incident that has occurred in relation to the
hearing aid, should be reported to the manufacturer The hearing aids (specially programmed for each hearing loss)
representative and the competent authority of the state of must only be used by the intended person. They should not be
residence. The serious incident is described as any incident used by any other person as they could damage hearing.
that directly or indirectly led, might have led or might lead
to any of the following: Changes or modifications to the hearing aid that were not
a) the death of a patient, user or other person explicitly approved by Sonova AG are not permitted. Such
b) the temporary or permanent serious deterioration of a changes may damage your ear or the hearing aid.
patient’s, user’s or other person’s state of health
c) a serious public health threat Do not use the hearing aids in explosive areas (mines
or industrial areas with danger of explosions, oxygen rich
To report an unexpected operation or event, please contact environments or areas where flammable anesthetics
the manufacturer or a representative. are handled). The device is not ATEX certified.

If you feel pain in or behind your ear, if it is inflamed or if skin

irritation and accelerated accumulations of earwax occur,
please check with your hearing care professional or physician.

68 69
 Hearing programs in the directional microphone mode reduce The following is only applicable for persons with active
background noises. Please be aware that warning signals or implantable medical devices (i.e. pacemakers, defibrillators, etc.):
noises coming from behind, e. g. cars, are partially or entirely Keep the hearing aid at least 15 cm (6 inches) away from
suppressed. the active implant. If you experience any interference, do
not use the hearing aids and contact the manufacturer of
This hearing aid is not for children below 36 months. The the active implant. Please, note that interference can also
usage of this device by children and individuals with cognitive be caused by power lines, electrostatic discharge, airport
impairment should be supervised at all times to ensure their metal detectors etc.
safety. The hearing aid is a small device and contains small Keep magnets (i.e. battery handling tool, EasyPhone
parts. Do not leave children and individuals with cognitive magnet, etc.) at least 15 cm (6 inches) away from the
impairment unsupervised with this hearing aid. If swallowed, active implant.
consult a physician or hospital immediately as the hearing aid
or its parts can cause choking! Use of accessories, transducers and cables other than those
specified or provided by the manufacturer of this equipment
WARNING: Device batteries are hazardous and can cause could result in increased electromagnetic emissions or
serious injuries if they are swallowed or placed inside any part decreased electromagnetic immunity of this equipment and
of the body, whether the battery is used or new! Keep out of result in improper operation.
the reach of children, individuals with cognitive impairment,
or pets. If you suspect that a battery was swallowed or placed If the hearing aid is connected by wire to a fitting device, this
inside any part of the body, immediately consult your fitting device must comply with the safety standard IEC
physician without any delay! 60601-1 to avoid electrical shock.

70 71
 Portable RF communications equipment (including peripherals Use of this equipment adjacent to or stacked with other
such as antenna cables and external antennas) should be used equipment should be avoided because it could result in
no closer than 30 cm (12 inches) to any part of the hearing improper operation. If such use is necessary, this equipment
aids, including cables specified by the manufacturer. and the other equipment should be observed to verify that
Otherwise, degradation of the performance of this equipment they are operating normally.
could result.
The majority of hearing aid users have a hearing loss for which
Avoid strong physical impacts to the ear when wearing a deterioration in hearing is not to be expected with regular
a hearing aid with customized earpiece. The stability of use of a hearing aid in everyday situations. Only a small group
customized earpieces is designed for normal use. A strong of hearing aid wearers with hearing loss, may be at risk of
physical impact to the ear (e.g. during sports) may cause the deterioration in hearing after a long period of use.
customized earpiece to break. This may lead to perforation
of the ear canal or eardrum. Hearing aids should not be fitted with domes / wax protection
systems when used by patients with perforated eardrums,
After mechanical stress or shock to the hearing aid, please inflamed ear canals or otherwise exposed middle ear cavities.
ensure the hearing aid shell is intact before placing it in the In these cases, we recommend the use of a classic earmold. In
ear. the unlikely case that any part of this product should remain
in the ear canal, it is strongly recommended to see a physician
for safe removal.

72 73
 24.2 Information on product safety

In very rare cases if not securely attached, a dome or These hearing aids are water resistant and not waterproof.
cerumen stop can remain in your ear canal when removing They are designed to withstand normal activities and
the hearing aid from the ear. In the unlikely case that such occasional accidental exposure to extreme conditions. Never
part gets stuck in your ear canal, it is strongly immerse your hearing aid in water! These hearing aids are
recommended to see a physician for safe removal. not specifically designed for extended periods of water
submersion on a continual basis, that is worn in activities
Special medical or dental examination including radiation such as swimming or bathing. Always remove your hearing
described below, may adversely affect the correct aid before these activities, as the hearing aid contains
functioning of your hearing aids. Remove and keep them sensitive electronic parts.
outside the examination room/area before undergoing:
Medical or dental examination with X-ray (also CT scan). Never wash the microphone inputs. Doing so could cause it
Medical examinations with MRI/NMRI scans, generating to lose its special acoustic features.
magnetic fields.
Hearing aids don’t need to be removed when passing Protect your hearing aid from heat and sunlight (never leave
security gates (airports etc.). If X-ray is used at all, it will be near a window or in the car). Never use a microwave or other
in very low doses, and will not affect the hearing aids. heating devices to dry your hearing aid. Ask your hearing care
professional about suitable drying methods.

74 75
 When you are not using your hearing aid, leave the battery Do not use your hearing aid in areas where electronic
door open so that any moisture can evaporate. Make sure that equipment is prohibited.
you always completely dry your hearing aid after use. Store
the hearing aid in a safe, dry and clean place. The dome should be changed every three months or when it
becomes stiff or brittle. This is to prevent the dome from
Do not drop your hearing aid! Dropping onto a hard surface detaching from the tube spout during insertion into or
can damage your hearing aid. removal from the ear.

Always use new batteries for your hearing aid. In case a If you are not using your hearing aid for a long period of time,
battery is leaking, replace it immediately with a new one to store it in a box with a drying capsule or in a well ventilated
avoid any skin irritation. You can return used batteries location. This allows moisture to evaporate from your hearing
to your hearing care professional. aid and prevents a potential impact on its performance.

Remove the battery if you are not using your hearing aid for a
long period of time.

The batteries used in these hearing aids should not exceed 1.5
Volts. Please do not use silver-zinc or Li-ion (lithium-ion)
rechargeable batteries as these may cause severe damage to
your hearing aids.

76 77
Notes Notes

78 79
 029-1330-02/V1.00/2023-09/PM © 2023 Sonova AG All rights reserved
Your hearing care professional:

Australian Sponsor:
Sonova Deutschland GmbH Sonova Australia Pty Ltd
Max-Eyth-Strasse 20 12 Inglewood Place,
70736 Fellbach-Oeffingen Norwest NSW 2153
Germany Australia

Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com