Hearing Assist II, LLC ReCharge!

HA-302 Hearing Aid

PO Box 2259
Virginia Beach, VA 23450-2259
www.hearingassist.com 800.640.9785
User Manual
Contents
Preface...................................................................................................1
Features.................................................................................................4
Preparation............................................................................................5
Operation...............................................................................................6
Charging system...................................................................................6
Assembling your hearing aids............... ...............................................8
How to turn ON and OFF.....................................................................9
How to wear your hearing aids ..........................................................10
Volume control................................................................................... 10
Alternating between programs............................................................11
Maintenance.........................................................................................12
Troubleshooting..................................................................................12
Charging system ................................................................................13
Helpful tips for feedback noise...........................................................15
Sound tube cleaning and care............................................................16
Cleaning care and precautions.......................................................... 18
Appendix...............................................................................................19
Technical Specs.................................................................................19
FDA information .................................................................................20
Service and warranty.......................................................................... 24
Preface Hazard Warnings and Product Safety
Welcome to our Hearing Assist family, and thank you for entrusting us with – Please read before using your hearing instrument the first time.
your hearing enhancement needs. Enclosed is our most innovative hearing
aid to date, designed to enhance the quality of sounds in your everyday life! Hazard Warnings

This user manual only applies to the 2018+ model HA-302 behind-the-ear Remove your hearing aid when exposure to moisture is possible
(BTE) rechargeable hearing aid. (showering, washing your face, etc.)

Intended use Remove your hearing aid prior to vigorous exercise to avoid
injury or damage to yourself or to the hearing aid.
This BTE Hearing Aid is an electronic device which amplifies sounds from
the surrounding environment. It will help people with mild to moderate
hearing loss or those who just want to enhance their ability to hear Keep this product away from children, infants and pets.
conversations in a noisy environment.
If pain, discomfort, skin irritation in the ear or excessive accelerated
Precautions earwax occurs, please discontinue use and consult a physician.
Please consult with your hearing healthcare professional first if you have
any questions about your hearing or your hearing instrument.
In the unlikely case of the dome being stuck in your ear canal, it is
highly recommended that you see a physician for safe removal of the
dome.

THE MANUFACTURER RESERVES THE RIGHT TO MODIFY THE TECHNICAL

SPECIFICATIONS OF THE PRODUCT WITHOUT ANY PRIOR NOTICE.

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 Features
Hazard Warnings (continued)

Hearing Aids are not designed to restore normal hearing and will not
prevent or improve a hearing impairment resulting from organic conditions.

Do not attempt to use the hearing aid in a method not instructed within this
manual. 3 Sound tube

NOT SUITABLE FOR USE BY ANYONE UNDER 18. Dome 1 4 Volume control
FOR MILD TO MODERATE HEARING LOSS.
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*Program Button
Retention lock 5 **Charging LED indicator light
Proper disposal of electronic products protects our environment. At the end ***ON/OFF switch
of its useful life, rather than dispose of the hearing aid, please contact
Hearing Assist and return it to us so we can recycle the product contents.
6 Charging contact

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Preparation Operation
Kit includes:
Charging System
HA-302 hearing aid 1 x Charging base 1 x Left tube
1 x User manual 1 x AC adapter 1 x Right tube 1. Place your hearing aid into the charging base.
1 x Cleaning tool 1 x USB cable 1 x Package of domes
2. Use the provided micro USB cable to attach the charging base to a USB
Battery helpful tips power source or a wall jack using the provided AC Adaptor.
1. A full charge takes about 3 to 3.5 hours, and will allow up to 20 hours of 3. We recommend charging your hearing aid completely prior to its initial
use. use.
4. When your hearing aid is placed correctly in the charging base the LED
2. Recharging process will automatically shut off when battery is fully charged.
indicator on the Program Button will glow blue to indicate that the unit is
Leaving the unit in the charging case will not damage the battery.
charging properly. The indicator turns green when the battery is fully charged
and ready to use. When not in use, you may leave your hearing aid in the
3. To maximize the extended life of the battery, keep the hearing aid in the
charging base.
charging base when not in use for an extended period of time.
WARNING: Power is supplied by a custom lithium polymer battery that
is built-in and should not be removed EXCEPT by an authorized service
center. Removing or attempting to remove the battery will void your NOTICE: The charging base has a green indicator light that indicates it is
warranty. Contact Hearing Assist for battery replacement service. functioning normally. If this light turns red, do not attempt to charge your
hearing aid. Contact Hearing Assist for a replacement charging base.
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 Hearing Aid Assembly

Instrument, sound tube and dome assembly:

Your hearing aid consists of three basic parts: the hearing aid housing,
sound tube and dome. Your hearing aid should arrive fully assembled, but if
you choose to select another dome, follow these instructions.
1. Align dome opening over the
grooves of the sound tube and press
to secure proper fitting.
1
2. Align the sound tube opening with
the threaded connector on the
hearing aid and twist in a clockwise
2
direction until snug.
Full charging time: 3-3.5 hours
Duration of use: Up to 20 hours of normal use. Note: Replacement sound tubes and domes are
available from Hearing Assist
For best performance, allow your hearing aid to charge completely prior to
each use. The LED indicator light will glow green when completely charged. RED lettering on sound tube is for the right ear
BLUE lettering on sound tube is for the left ear
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Turning ON and OFF How to Wear your Hearing Aid
Turn ON/OFF – Press and HOLD the Program Button for about 3
1. Place your hearing aid over the top of your ear.
seconds. There will be a 3 second delay after turning the hearing aid on
until amplification begins. This allows you some time to set it in your ear
without feedback issues. 2. Hold the tube close to the dome with your thumb and forefinger. With gentle
pressure, insert the dome into your ear canal until the tube sits flush against the
Volume Control
side of your head. The dome should fit in your ear canal snugly, but not tight.
Adjust your volume level by simply rotating the volume dial
up or down. 3. Using your index finger, tuck the retention lock into the edge of the bowl of your
ear just above the area of the ear lobe. If your hearing aid fits well without use
To increase the volume, turn the volume control up (+).
of the retention lock, you may elect to remove it with a pair of scissors.
To decrease the volume, turn the volume control down (-).

NOTE: Before wearing the hearing aid, we recommend turning your hearing
aid ON and setting the volume at a low or comfortable (not loud) setting to
reduce or limit feedback during placement.

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 Maintenance
Alternating Between Programs
Your hearing aid is pre-programmed with 4 different listening programs. When Troubleshooting
the hearing aid is turned ON, it will automatically be in program 1. Pressing the
program button will change the program according to the preset sequence: 1, 2, SYMPTOM POSSIBLE CAUSE SOLUTION
3 and 4. An audible beep will help you identify the preset programs. Example: Low battery Recharge the hearing aid
program 1 will emit 1 beep, program 2 will emit 2 beeps, etc. Built-up wax in the dome Clean the dome or replace the old dome
No/low
sound
Excessive ear wax Consult your physician
Standard program setting and recommended use environment: amplification
Volume set too low Turn up the volume

Program 1 Program 2 Program 3 Program 4 Improper dome insertion Re-insert the dome

Quiet environments, Noisy environments, TV mode. Outdoors. Noise Hearing aid damaged Contact Hearing Assist
such as home and such as restaurants. Reduces low and reduction focused Hearing change Contact your hearing care professional
office use. High Higher noise high frequency for wind.
fidelity and low noise Dome is wrong size or damaged Replace with new or better fitting dome
reduction. sounds to focus Whistling or
reduction. on TV sound. feedback Improper dome insertion Re-insert the dome into your ear so that it is
flush with the walls of the ear canal

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 Charging System 5. Do I have to turn off my hearing aid before I put it in the charger?
No. When you place your hearing aid into the charging base, it will turn
1. How do I charge my hearing aid?
OFF automatically to allow for a faster charging cycle. We recommend
Connect the charging base with the included Micro-USB cable. that you turn hearing aid OFF when not in use to prevent unwanted
Use the AC Adaptor to plug into a wall outlet (120/220 volt
compatible), or connect to any USB port on a plugged in computer battery drain and/or feedback noise
or travel charger to charge the hearing aid. 6. How do I best preserve product and battery performance?
To best preserve your hearing aid and battery, we recommend that you
2. How long will it take for my hearing aid to charge?
It takes approximately 3-3.5 hours to fully charge your hearing aid. always let it charge overnight and turn it off or leave it in the charging
base when not in use. Because a sensor stops the charging process
3. How long will my fully charged hearing aid work until the next charge? once the battery is full, there is no risk of battery degradation if the
In most environments, the fully charged hearing aid will work up to
hearing aid is kept in the charging base.
20 hours. If the surroundings are loud, the hearing aid may require
more power to filter out unwanted sounds, resulting in a slightly 7 . Can I replace the built-in battery?
smaller usage duration. No, this is a custom battery that can only be replaced by the
manufacturer. For battery replacement service, contact Hearing Assist.
4. How do I know when my hearing aid is fully charged?
LED light indicator turns GREEN when fully charged. 8 . How do I know when the battery is going to run out?
LED light indicator stays BLUE during the charging process. There is a light audible beep that will indicate low battery function.
Performance of the Hearing Aid will also be affected until recharged.
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 Whistling/Feedback noise helpful tips Sound tube cleaning and care
Care of the sound tube
Whistling is common in hearing aids and is also known as 'feedback'. This
Use a soft cloth to remove any dirt and moisture after each use. The provided
phenomenon is caused by amplified sound leaving the ear, being received
GREEN cleaning line and brush is for removing debris / wax built-up inside the
back into the microphone and being re-amplified. The following tips will help
sound tube and dome.
reduce the effect of whistling/feedback noise:
Replacement and cleaning of sound tube
1. Lower the volume.
Keep volume at a lower setting before inserting the instrument in your ear. 1. To replace - rotate the sound tube counter-clockwise from the hearing
instrument case until loosened for removal. Replacement tubes and domes are
2. Secure the positioning of the dome within the ear. available from Hearing Assist.
Feedback/whistling noise will stop when the hearing aid is securely fitted/ 2. To clean - insert the GREEN cleaning line through the threaded end of the tube,
sealed in the ear with the best fitting dome size. push the cleaning line all the way through the tubing until the tip of the GREEN
cleaning line comes through the end of the dome.
3. Clear the ear canal of wax or debris.
Seek guidance from your physician for excessive wax built-up.

4. Replace the dome or tube.

Change to a new dome with a better fitting size.
Make sure the ear tube is not broken or torn.
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3. To reassemble the sound tube, simply reverse the removal process by Cleaning care and precautions
tightening the tube and the hearing aid connector with a clockwise motion
until the two flat surfaces are flush together. Keep your hearing aid clean and dry. Use a soft cloth to remove any body oil
or moisture from the hearing aid housing. Use the provided cleaning tools to
clean wax build-up. If the hearing aid is subject to a lot of perspiration, we
recommend turning it OFF and putting it into a dry box at least once a week
to reduce moisture-build up. These particular hearing aid boxes can be
bought online or at any local pharmacy.

DO NOT use water, harsh chemicals, strong cleaners or other fluids to clean
your hearing aid
DO NOT leave your hearing aid in the direct sun or in areas where the
temperature can rise over 60°C / 140°F for extended periods of time.
ALWAYS handle your hearing aid with care; it’s important to prevent your
hearing aid from dropping on hard surfaces such as counter tops,
tables or floors.
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 Appendix
FDA information
Working condition Good health practice requires that a person with a hearing loss have a medical
evaluation by a licensed physician (preferably a physician who specializes in
Temperature: –20°~60° C, -4°F~140°F diseases of the ear) before purchasing a hearing aid. Licensed physicians who
Air humidity: ≤ 85% specialize in diseases of the ear are often referred to as otolaryngologists,
Air pressure: 500~ 1100 KPa otologists or otorhinolaryngologists.The purpose of medical evaluation is to
Technical Specifications assure that all medically treatable conditions that may affect hearing are identified
and treated before the hearing aid is purchased.
Max Output (OSPL 90dB).....................................121±3
HFA Avg Output (OSPL 90dB)..............................110±4 Following the medical evaluation, the physician will give you a written statement
HFA Avg Gain (input 60/50dB)..............................38±5 that states that your hearing loss has been medically evaluated and that you may
EQ Input Noise (dB)...............................................≤30 be considered a candidate for a hearing aid. The physician will refer you to a
Total Harmonic Distortion % (500Hz).....................≤3 Hearing Healthcare Professional for a hearing aid evaluation.
Total Harmonic Distortion % (800Hz).....................≤3
Total Harmonic Distortion % (1600Hz)...................≤2 The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to
Frequency (Hz) F1.................................................≤300 assess your ability to hear with and without a hearing aid. The hearing aid
Frequency (Hz) F2.................................................≥5000 evaluation will enable the healthcare provider to select and fit a hearing aid
Size (hearing aid housing).....................................3.5x1.4x0.8 (cm) to your individual needs.
Weight (hearing aid housing).................................3g

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If you have reservations about your ability to adapt to amplification, you should * Visible congenital or traumatic deformity of the ear.
inquire about the availability of a trial/rental or purchase-option program. Many * Unilateral hearing loss of sudden or recent onset within the previous 90 days.
Hearing Healthcare Professionals now offer programs that permit you to wear a * History of active drainage from the ear within the previous 90 days.
hearing aid for a period of time for a nominal fee after which you may decide if * Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz),
you want to purchase the hearing aid. 1000Hz, and 2000 Hz.
* History of sudden or rapidly progressive hearing loss within the previous 90 days.
* Visible evidence of significant cerumen accumulation or a foreign body in the ear
canal.
* Acute or chronic dizziness.
* Pain or discomfort in the ear.

Stop Using Hearing Aids and Consult a Physician if:

Notice to Hearing Healthcare Providers
* Hearing in one or both ears worsened.
A hearing aid dispenser should advise a prospective hearing aid user to consult * Your ear becomes occluded with excessive ear wax.
promptly with a licensed physician (preferably an ear specialist) before dispensing * Hearing does not improve while using the provided hearing aid.
a hearing aid. If the hearing aid dispenser determines through inquiry, actual * You develop an infection in your ear or ear canal.
observation, or review of any other available information concerning the * Skin irritation develops in or around your ear canal.
prospective user, that the prospective user has any of the following conditions,
then consult a physician.

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Special care should be exercised in selecting and fitting a hearing aid whose
maximum sound pressure level exceeds 132 decibels because there may be Service and Warranty
risk of impairing the remaining hearing of the hearing aid user.
Hearing Assist provides a one year warranty against defects from manufacture.
A hearing aid will not restore normal hearing and will not prevent or improve a We also offer product protection plans that cover all forms of damage except for
hearing impairment resulting from organic conditions. In most cases infrequent loss. Please contact us at 800-640-9785 or cs@hearingassist.com to learn
use of a hearing aid does not permit a user to attain full benefit from it. The use about our protection plan options or for any other service, warranty, or product
of hearing aid(s) is only part of hearing rehabilitation and may need to be inquiries.
supplemented by auditory training and instruction in lip reading.
NOT FOR USE BY ANYONE UNDER AGE 18. KEEP HEARING AID OUT OF
REACH OF INFANTS, CHILDREN AND PETS AS IT MAY CAUSE A CHOKING
OR INGESTION HAZARD
Children With Hearing Loss
Hearing Assist II, LLC
In addition to seeing a physician for a medical evaluation, a child with a hearing PO Box 2259
loss should be directed to an audiologist for evaluation and rehabilitation. Hearing Virginia Beach, VA, 23450
loss may cause problems in language development, educational growth, and FDA Registration #: 3007386887
social growth of a child. Training and experience qualify an audiologist to assist in FDA Owner/Operator #: 10028285
the evaluation and rehabilitation of a child with a hearing loss. This hearing aid is
not suitable for use by anyone under the age of 18.
This is a Class 1 Hearing Aid device under FDA
Regulations per 21 C.F.R. Sec 874.3300

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