Certified Professional Coach

Training Program Day 3

Awareness Based Coaching

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 ICF Core Competency
The program is designed around the ICF domains and core competencies

A. Foundation
1. Demonstrates Ethical Practice
2. Embodies a Coaching Mindset

B. Co-Creating the Relationship

3. Establishes and Maintains Agreements
4. Cultivates Trust and Safety
5. Maintains Presence

C. Communicating Effectively
6. Listens Actively
7. Evokes Awareness

D. Cultivating Learning and Growth

8. Facilitates Client Growth

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Knowledge Coaching is a Conversation

Questions are the

main tool of a coach

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Skill Short versus Long Questions

Long Short
• In the end, if it could go perfectly in your • What do you want?
mind, how would you like everything to
work itself out?

• So, tell me how you see that playing out • What will that get you?
and what kind of effect do you expect it to
have on the project?

• Are you letting your concern over the • What’s stopping you?
numbers outweigh your desire to have
everyone on the team get along?

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Skill Creating Open-Ended Questions

Closed-Ended Open-Ended
• Will the project be done on time? • What are the things that stand in the way
of the project meeting its deadline?

• Did you check all the requirements? • Which of the requirements most concerns
you?

• Have you notified Sarah about the • Who are the key players that you need to
changes? notify about the changes?

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Skill Rephrasing “Why” Questions

“Why” Question Possible Rephrasing

• Why did you do that? • What are you hoping to gain?

• Why did you tell him that? • How did that work out for you?

• Why are you going to run six more • How will running six more samples
samples? increase your confidence in the number?

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 Skill Empowering Questions

Empowering questions are powerful, open-ended, clarity seeking, probing, challenging, thought-
provoking, future directed, solution oriented questions that cause a person to search for answers
and new possibilities.

• What can you do about that? • What will you do the next time?
• What about that makes it work? • What works well?
• What other choices can you make?
• What is really bothering you about this?
• What’s another way to look at that?
• What do you think the main challenge is?
• How can you reframe that to help you move on?
• What is stopping you?
• What’s your next step?
• What do you want to experience?
• Please remind me of how you were able to do that.
• What did you learn from that? • How will you demonstrate (that/your
commitment/etc.)?

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 Skill Empowering Questions

• How would you be able to live with that? • Give me another way to look at that.
• What would that cost you? • What is your backup plan?
• What do you need to get that done? • How can you make that more fun?
• How can you find out more about that? • What are the benefits in that?
• How do think it will work out? • What is your game plan?
• What does your intuition tell you? • Why is that important to you?
• Where do you believe that thought comes from? • What value is that to you?
• Where will that lead? • How can that help you?
• What will you get out of that? • How will you feel if that happens?
• How much time will that take? • If you could redo that, what would you do differently?

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 Skill Empowering Questions

• How will you celebrate your victory? • If you were to change that a bit, what might occur?
• What do you really mean by that? • How would you have to change your thinking in order to do that?
• What is the worst thing that could happen? • What belief system are you coming from?
• What is the best thing that could happen? • What limiting belief could be holding you back?
• How do you feel about that? • Where do you think the blind spot is?
• How does that look/sound to you? • How would trying that feel to you?
• If that doesn’t work, what else could you do? • What do you think about that?
• How does that idea sound to you? • How do you feel about doing that again?
• How does that fit into your plan? • What are you tolerating?
• What seems to confuse you? • Who are you when you do that?
• What scares you about that? • How does or doesn’t that fit into who you really are?
• What happened next? • How would that contribute to the world?

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 Skill Empowering Questions

• What about that makes a real statement for • What are you unwilling to give up?
what you stand for?
• What expectations do you have about that
• How does that idea fit in with your values? scenario?
• How did that work for you before? • What will happen if your expectations are not
• When is there a gap between who you are and fulfilled?
who you really know yourself to be?
• Where are you limiting yourself?
• What really excites you about that?
• How can you stretch yourself there?
• What are you willing to tolerate any longer?
• When are you able to “bite the bullet” to get
• What keeps you going? things done?
• Why aren’t things worse?
• What will recharge your batteries?
• What is it that you’re really resisting?
• Why do you describe that as a need?

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 Skill Empowering Questions

• How does that have meaning for you? • What don’t you like about that idea?
• What if you do and what if you don’t? • Why do you have to think that over?
• Where are you just settling? • What is holding you back from experiencing that?
• What makes you laugh? • What is draining your energy away from that goal?
• What do you need to do more of? • Who in your life is distracting you from achieving that?
• What do you need to do less of? • What would it take for that to happen?
• What about that fits into your purpose? • If you had all the time, energy and money to achieve your
goal, what would you do?
• What part of that relates t your dream?

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 ICF Core Competency
The program is designed around the ICF domains and core competencies

A. Foundation
1. Demonstrates Ethical Practice
2. Embodies a Coaching Mindset

B. Co-Creating the Relationship

3. Establishes and Maintains Agreements
4. Cultivates Trust and Safety
5. Maintains Presence

C. Communicating Effectively
6. Listens Actively
7. Evokes Awareness

D. Cultivating Learning and Growth

8. Facilitates Client Growth

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ICF The Coach-Client Relationship
Relations is the Heart of Coaching

Source: The Centre for Creative Leadership Handbook of Coaching in Organizations (2015)

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ICF The Coach-Client Relationship

• Power in Coaching: a relationship of equals

• Unconscious Instincts: projecting our own emotions on clients
• The Rapport: Paralleling and Mirroring
• Courage and Humility
• Talking about Yourself
• Setting Boundaries
• Dependency and addiction to coaching

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 ICF B. Co-Creating the Relationship
Core Competency 3. Establishes and Maintains Agreements

Definition: Partners with the client and relevant stakeholders to create clear agreements about the
coaching relationship, process, plans and goals. Establishes agreements for the overall coaching
engagement as well as those for each coaching session.

1. Explains what coaching is and is not and describes the process to the client and relevant
stakeholders
2. Reaches agreement about what is and is not appropriate in the relationship, what is and is not
being offered, and the responsibilities of the client and relevant stakeholders
3. Reaches agreement about the guidelines and specific parameters of the coaching relationship
such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others
4. Partners with the client and relevant stakeholders to establish an overall coaching plan and
goals
5. Partners with the client to determine client-coach compatibility

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 ICF B. Co-Creating the Relationship
Core Competency 3. Establishes and Maintains Agreements (Contd.)

6. Partners with the client to identify or reconfirm what they want to accomplish
in the session
7. Partners with the client to define what the client believes they need to address
or resolve to achieve what they want to accomplish in the session
8. Partners with the client to define or reconfirm measures of success for what
the client wants to accomplish in the coaching engagement or individual
session
9. Partners with the client to manage the time and focus of the session
10. Continues coaching in the direction of the client’s desired outcome unless the
client indicates otherwise
11. Partners with the client to end the coaching relationship in a way that honors
the experience

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 ICF B. Co-Creating the Relationship
Core Competency 4. Cultivates Trust and Safety

Definition: Partners with the client to create a safe, supportive environment that allows
the client to share freely. Maintains a relationship of mutual respect and trust.

1. Seeks to understand the client within their context which may include their identity,
environment, experiences, values and beliefs
2. Demonstrates respect for the client’s identity, perceptions, style and language and
adapts one’s coaching to the client
3. Acknowledges and respects the client’s unique talents, insights and work in the
coaching process
4. Shows support, empathy and concern for the client
5. Acknowledges and supports the client’s expression of feelings, perceptions, concerns,
beliefs and suggestions
6. Demonstrates openness and transparency as a way to display vulnerability and build
trust with the client

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Building Trust in Relationship: The Trust Matrix

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 Building Trust in Relationship

TERA Model
TERA model is based on how our brain works. Our brain prefers rewards and avoids risk. Some neuroscientists believe
that 90% of the time, we avoid taking any risk and only 10% of the time we decide in favor of rewards. This behavior
is based on our inherent need for survival.
Our clients are willing to open up more and be vulnerable when they feel safe. Their sense of safety brings best out of
them and their willingness to share their deepest issues.

TRIBE
EXPECTATION
RANK
AUTONOMY

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 Matching
Building Trust in Relationship
&
Mirroring

Matching & Mirroring

• Physiology
• Breathing
• Tonality
• Language
Building Trust in Relationship

Pacing & Leading

• Pacing is the process of
maintaining rapport.
• Leading is when you are the
rapport leader.
Rapport is a two way process,
and the other person is
influencing you as much as
you are influencing them.