CLAIMS

Critical times for customers require exceptional service. Can your claims
system deliver?
Customers rely on property and casualty (P&C) insurers to meet their ever-changing needs during a claim.
Whether it’s the flexibility to initiate and track claims through a customer’s preferred communication
channel or automation to streamline operations, you need the right software to respond.
Duck Creek Claims allows you to manage the entire claims lifecycle—from first notice of loss to settlement,
as well as improve internal operations through streamlined processes and automated reporting, we’ve got
you covered.

With the right software, you can improve operational efficiencies, deliver the service your customers expect
today, and be prepared to meet the demands of tomorrow. It’s a competitive advantage you can leverage,
now and beyond.

Duck Creek Claims is designed to help you focus on your top priority: your customer
Customer service in the event of a loss is often a ‘make or break’ opportunity for your company. With
our modern claims software, you’ll have the comprehensive functionality to effectively respond to your
customers during this critical time. Developed by claims insurance experts, our proven software lets you
deliver the service that can enhance customer loyalty and retention and improve business results.

To ensure your company can address the ever-changing needs and demands of your customers, you’ll need
software that is flexible and scalable to aptly move from current claim volumes to peak capacity during
catastrophes. With Duck Creek Claims, you’ll be able to effectively manage the entire claims lifecycle, no
matter the volume, so your customers can get back to normalcy as quickly as possible.

To deliver the best service to your customers, our software provides the off-the-shelf functionality that
enhances internal processes, which improve efficiencies and reduce cycle time. From intelligent web-based
first notice of loss and automated processes to parallel workflows and an innovative claims field adjuster
app, we utilize the latest technology that fully supports end-to-end claims management and rapid
claims resolution.

And with our extensive system configuration capabilities, you will realize faster time to market for routine
system changes with no coding required—even for complex changes—leading to a more nimble claims
department. By simplifying and streamlining implementation and maintenance of business rules and
workflows, you can redirect your IT professionals to focus on initiatives that propel your business forward.

Duck Creek Claims

FASTER Improve Customer Service Flexibility
Communicate and engage customers the way they want to be supported—by phone,
email, text or mail.
CLAIMS RESOLUTION
WITH END-TO-END MANAGEMENT Make Faster, Analytics-Driven Decisions
Advanced reporting and real-time dashboards distribute data quickly, enabling faster,
more informed decisions.

Streamline Operations and Reduce Cycle Times

Automated intelligent processing assigns claim staff, confirms coverage, sets up tasks,
and generates correspondence based on information collected at first report.

Reduce Maintenance and System Time and Costs

Utilize advanced codeless configuration capabilities to define business rules that
automate claims assignments and create correspondence, drive workflows, generate
tasks, initiate system integration requests, and more. Automating routine activities
leads to better claims handling, improved customer service, increased productivity and
reduced costs.

Customer-centric service begins from the inside

Duck Creek Claims provides the system capabilities you need to respond to any claim
scenario, from simple claims to catastrophes. We know that you need to improve claim
metrics, reduce costs and enhance the user and customer experience, and our software
incorporates the features and functionality to fully support your claims operations.

Key innovations that deliver a differentiated value include:

• Dynamic workflow and push notifications that enable claim processors to react to critical
information and changing priorities
• Embedded collaboration tools that let claim staff in multiple locations make key decisions
about the resolution of a claim in real time, driving better efficiency
• Claims mobile app that allows field adjusters to access and complete claims information
at the loss site, improving productivity and data accuracy while reducing cycle time
• Calendar views that facilitate advanced planning and managing of employees’ tasks to
include reassigning, completing, and moving tasks to balance workflow and improve
overall team efficiency and service to customers
Improve customer service while lowering expenses with automation tools that take the
investigation to the point of loss and reduce claim cycle times.

• Advanced claim-handling functionality based on business rules delivers the right claim
to the right employee, enables parallel workflows, allows straight-through processing of
simple claims, tracks deductibles and limits, and expedites system recovery
• Claim communications delivered via a customer’s channel preference—email, phone, text
or mail
• System flexibility to support diverse geographies—multi-currencies and multi-languages—
to meet global demand
Innovation will continue to influence the claims environment and our claims software
will evolve to provide the solutions that add value and support your efforts to deliver
exceptional service when your customers need it most.

Duck Creek Claims

Robust software capable of handling 17,000+ concurrent users
and processing more than 4,000 claims per hour

Technology excellence
Through a culture of continuous product development excellence, we apply the
latest technology with a customer-centric focus on quality so you can provide the
best service to your customers. From development and performance to the user
experience and customer support, our team is dedicated to building software that
supports your success.

At the heart of our P&C software is a powerful insurance product definition and
configuration toolset. Through this toolset, your business users can define and
maintain insurance products without tapping into valuable IT resources.

Access information anywhere and any way

Through our Duck Creek Anywhere technology framework, third-party systems can
easily query our product definitions and use the information to drive processing
within their applications. When new technologies come along, you’ll be able to
quickly connect to them and share information.

Extending this capability beyond our software to integrated third-party systems

helps you manage maintenance costs and adopt new technologies at the speed
of business. Enabling our global alliance partners to pre-integrate and access our
product definitions provides your business with immediate and tangible benefits.

• Transform user-facing systems quickly and easily

• Improve the customer experience and overall satisfaction of all software users
• Reduce costs by streamlining implementation and eliminating
dual-system maintenance
• Grow your business by rapidly delivering new and changed products anywhere
and any way

Manage projects effectively

Our integrated project management capabilities let your team collaborate efficiently.
They can:

• Model product and rate change impact on your active book of business
• Modify products and route approvals through our customizable workflows
• Preview and publish product documentation through an enhanced product
view summary
• Use wizard features and tools to create and maintain products from planning to
automated regression testing

Test automation simplified

The Duck Creek Test Automation Center is a robust and reliable platform for building
automated test scripts for Duck Creek software. It supports a wide range of browser
technologies and is designed for business users with limited technical knowledge to
create high-quality automated test scripts. Through our testing tool, your team can
conduct rapid validation that expedites delivery of new or changed products from
development to production.

Duck Creek Claims

 Insurance software experts with proven implementations ensure
customer success
When you choose Duck Creek, you’ll have access to highly skilled professionals and
resources to guide you, making it easier to do business with us.

• Experienced Team: A Professional Services team committed to working with you to

We wanted to work with a ensure your software implementation is completed effectively and efficiently. The key
company that had the right to achieving system deployment success is our specialized methodology that focuses
claims system, the right on iterative development and product quality that has been refined through years of
delivery methods, and an continuous improvement.
interest in building a long- Applying this field-tested approach, our highly-trained deployment experts use their
knowledge of our software and our well-defined accelerators to deliver your specific
term relationship. requirements and configurations.
With Duck Creek, we found • Customer Experience: A dedicated Customer Success Team to oversee each customer
a team that is responsive relationship and ensure satisfaction. From initial contact through implementation and
to our needs and continues beyond, the primary focus of this team is to support your business’ success.
to enhance their software • Solution Center: An interactive and user-friendly resource that provides access to real-
to meet the changing time documentation — including release notes, implementation instructions, and user
demands of the industry. guides — for all software across the Duck Creek Suite.
Daniel Pitcher • Duck Creek University: High-quality, consistent, and proven training. We have
Chief Operating Officer instructor-led courses and more than 300 web-based courses for targeted users
Farm Bureau Financial Services’ - and functions.
property-casualty companies
• Partner Ecosystem: A strong and growing global network of delivery, solution, and
technology partners with certified and experienced resources to provide choice and
support throughout the insurance software lifecycle.

Duck Creek Suite empowers progress through choice

Our P&C suite offers modern, functionality-rich software to help your business achieve
high performance. It’s an integrated platform composed of billing, claims, policy and
rating software that can be implemented independently or via a combined approach to
manage all aspects of the insurance lifecycle. Built on web-enabled, service-oriented,
event-based architecture with off-the-shelf functionality, our suite can support insurers
of all sizes, whatever new innovations may come along.

This configurable, scalable, and upgradable suite of software can help your business
make better decisions in a real-time environment, streamline operations, and enhance
customer service. And with transparent costs and no hidden fees, we provide the price
certainty needed to move your software transformation forward. The marketplace will
continue to evolve, and our suite lets you respond quickly to capitalize on the new
opportunities as they become available.

Our unified global enterprise platform is designed to:

• Reduce risk and cost

• Make implementation, maintenance, and upgrades easier
• Facilitate business improvement throughout the insurance lifecycle

From providing a 360-degree view of each customer, to supporting omni-channel

capabilities, to delivering enhanced multi-language options and geographic support,
we’ve got the software to fulfill your business needs.

Duck Creek Claims

With Duck Creek On-Demand, staying current Need more than a one size fits all solution?
has never been easier The choice is up to you—stand-alone software or our entire
Accessing our fully-integrated, cloud-enabled suite is even suite available through Duck Creek On-Demand. No matter
easier through our Software as a Service model. Duck what you select, our software will work via any Internet-
Creek On-Demand is a powerful choice that offers: enabled channel, technology or device.

• Quicker implementation With Duck Creek On-Demand, our team enhances and hosts
the software needed to run your business, which enables you
• Predictable costs that are aligned to usage to redirect IT resources to focus on other initiatives. From new
• Automatic and timely software upgrades with minimal quote to renewal, collections, and claims service, we deliver
business disruptions the best solution, anywhere, any way.
• Real-time information availability from any Internet-
enabled channel or device
• Quick response to changing business requirements
through immediate access to Duck Creek software

Solutions Without Borders

No borders. No limits. No excuses.

About Duck Creek Technologies Contact us

Duck Creek Technologies is a leading provider of comprehensive P&C North America
insurance software and services for insurers of all sizes worldwide. +1 866 972 2981
Employing progressive technology, Duck Creek solutions enable insurers
to optimize outcomes and enhance engagement through advanced digital United Kingdom, Ireland, Europe,
and data capabilities and integrated functionality that can be delivered Latin America and South Africa
via the cloud or on-premise. +44 (0) 20 7844 4000

For more information, visit www.duckcreek.com. Asia Pacific, Australia and

New Zealand
+61 (2) 9005 5000

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All rights reserved. Confidential and
Duck Creek Claims Proprietary Information.