Millicent Amimo Adm 35579
Millicent Amimo Adm 35579
BUSINESS LOGO :
BUSINESS ADDRESS : P.O BOX 3466 NAIROBI
TELEPHONE NO : 0792879266
EMAIL : meatlovers@gmail.com
PRESENTED BY : MILLICENT AMIMO
ADMISSION NO : 35579
INDEX NO :
SUPERVISED BY : NAIROBI TECHNICAL TRAINING
INSTITUTE
PRESENTED TO : KENYA NATIONAL EXAMINATIONS
AS A REQUIREMENT FOR AWARD
OF DIPLOMA IN APPLIED BIOLOGY
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DEDICATION
This business plan is dedicated to the to my family who have been of great support both
financially and emotionally through out the writing of the business plan.l also would like to
thank God for giving me the gift of life and good health,which has enabled me to to persue my
endeavors.
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ACKNOWLEDGEMENT
I sincerely thank NAIROBI TECHNICAL TRAINING INSTITUTE for providing me with the
necessary facilities that played a big role enabling me to come up with this business plan.l also
appreciate the fact that the environment was favourable for learning.Special thanks to my
supervisor Madam Norah Morara for the assistance she provided as well as the guidance in
putting up the business plan.
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CONTENTS
Declaration…………………………………………………………1
Dedication…………………………………………………………..2
Acknowledgement…………………………………………………3
Executive summary………………………………………………..5
CHAPTER ONE
1.0 BUSINESS DESCRIPTION
1.1 BUSINESS NAME…………………………………………….6
1.2 TYPE OF BUSINESS…………………………….…..………6
1.3 CHOICE OF BUSINESS LOCATION……………....……….6
1.4 PROPOSED FORM OF OWNERSHIP……………..………6
1.5 GROUNDS OF THE PROPOSED BUSINESS……..….…..7
1.6 SERVICES OFFERED. ………………………………………7
1.7 INDUSTRY …………………………………………………….7
1.8 ENTRY & GROWTH…………………………………………..8
1.9 BUSINESS GOAL……………………………………………..9
CHAPTER TWO
2.0 MARKETING PLAN
2.1 Description of potential customer individual……………..…10
2.2 Market size……………………………………………………..10
2.3 Competition……………………………………………………..10
2.4 Pricing strategy…………………………………………………11
2.5 Sales tactics…………………………………………………….12
2.6 Advertising& Promotion………………………………………..12
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EXECUTIVE SUMMARY
1.0 BUSINESS DESCRIPTION
The business will operate under the name Meat Lovers Restaurant which will be located in Moi
Avenue in Nairobi.It will operate as a partnership type of ownership The main activities of the
business will be selling different food cuisines prepared by our well trained chefs.The proposed
business address is P.O BOX 3466 Nairobi.
2.0 MARKETING PLAN
Marketing of the business will include our potential customers around the CBD.The business is
going to face one major competitor Pronto restaurant along Agha Khan walk.The business has
set strategies on how to cope with the competitor.
3.0 ORGANIZATIONAL AND MANAGEMENT PLAN
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CHAPTER ONE
1.0 BUSINESS DESCRIPTION
In this chapter l've described how l came up with the business name,type of business,choice of
business location,type of ownership,ground for the proposed business, services offered as well as
entry strategy plus the business goals.
1.1 BUSINESS NAME
The suggested business name will operate in the name of Meat Lovers Restaurant.l chose this
name because my business will be serving our customers with different food cuisines.
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Reasons for opening this business includes
● High demand due to the high number of businessmen and civil servants in the CBD
● Adequate security within the CBD
● Restaurants within the CBD sell food staff relatively expensive contrary to what we will
be offering
The business intends to employ youths who have expertise in the field of hospitality.
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● Obtaining required documentation for legal operation of the business eg business permit
and license
● Arranging the rented place and installation of various amenities such as CCTVs
● Grand opening ceremony that will attract masses creating mass awareness
● Putting up posters around town for marketing purposes
We also plan to work with manufacturers especially those in the food industry so that we can
obtain the resources needed directly from them which will be of mutual benefit to both parties.
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● Satisfaction of our customers needs
CHAPTER TWO
2.0 MARKETING PLAN
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Under the marketing plan l've discussed my potential customers,the market size, potential
competitor, advertising and promotion strategy,sales tactics and the distribution strategy.
2.1 Customers
The clients that we target are the civil servants and businessmen around the CBD.The cuisines
that are sold will be very affordable for the middle income earners.
2.1.1 Description of potential customers
The customers we will be targeting are those in all age brackets because the restaurants will be
selling traditional foods or the common meals which is loved by people who are a little bit older
as well as modern cuisine which is liked by most of the younger generation.According to a
survey carried out it showed that clients around the CBD like easy meals during the week
because of short lunch breaks they're given.
2.1.2 Market size
Meat Lovers restaurant is among the growing businesses in the hospitality industry.The Total
addressable market for my services would be around 600 people who work around the CBD.The
industry is growing very fast making it a suitable time to jump in and start this business.l project
to take around 15% of the market share in the first five months of the business
2.2 COMPETITION
It is crucial for understanding the market landscape, identify opportunities and develop strategies
to differentiate our restaurant from the rest.
2.2.1 Analysis of potential competitors
There is one major competitor which is the Pronto Restaurant located along the Agha Khan
walk.It is approximately 250 m from Meat Lovers restaurant.In terms of our location,l believe
we are strategically located.
2.2.2 Size of competitor in relation to the proposed business
In relation to Meat Lovers restaurant,l posses a larger size compared to my competitors.l can
accommodate 170 customers at a go while they can accommodate 110 at maximum.Our
customer retention rate will be high due to our well trained customers service.
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variety of range options in our menu as compared to our potential competitor.We plan to have
our own signature dishes that will distinguish Meat Lovers Restaurant from our potential
competitor.
2.2.4 Description of the overall strengths and weaknesses of potential customers
Strengths
● Customers with higher disposable income can afford to spend more on dining experience
● Customers who value loyalty may become repeat patrons providing a stable customer
base and opportunities for loyalty programs and promotion to enhance retention.
● Customers passionate about food may appreciate unique flavors, innovative dishes and
culinary experiences,allowing us to showcase our creativity and expertise
Weaknesses
● Customers who are unaware of our restaurant and it's offerings may not consider it as an
option when dining out requiring pro active marketing efforts to increase visibility and
attract more customers
● Customers with limited disposable income or constraints may be unable to afford higher -
priced menu items necessitating affordable options to appeal to their needs.
2.3 PRICING STRATEGY
Competitive pricing which is based on researching how our competitors and then adjusting them
accordingly to remain competitive.Menu engineering where l strategically design the menu
layout and description to influence customers choices and promote higher margin items.
Penetration pricing will also be important in that l place my prices relatively low to my
competitors in order to gain the market share.Overtime, prices can gradually be increased as the
restaurant builds a loyal customer base.
2.4 SALES TACTICS
● Happy hour and daily specials,creation of special pricing or deals during off- peak hours
to attract customers during slower times and increase overall sales volume
● Customer referall program,this is where there will be rewards for customers for referring
friends and family by offering discounts, freebies or other incentives for each referral
● Soliciting feedback from our customers through surveys, comment cards or online
reviews and use this information to make improvements and tailor offerings to customers
preferences.
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2.5 ADVERTISEMENT & PROMOTION STRATEGY
2.5.1 Advertising strategy
This will be done by partnering with local influencers,food bloggers or social media personalities
to help amplify our reach and credibility.Another important strategy is leveraging social media
platforms such as Facebook,X, TikTok and Instagram to showcase menu items,share behind the
scenes content,engage with followers and generate a buzz among our target audience.
2.5.2 Promotion strategy
● Running contests,sweeptakes or giveaways on social media platforms or instore to
engage with customers,increase brand awareness and participation
● Participation in community events,sponsor local sport teams or host fundraisers to build
goodwill, strengthen community ties and increase brand visibility
● Introduction of limited- time menu items so as to create a sense of urgency and
encouraging customers to try new offerings or visit during specific time periods
● Collaborating with local businesses,event organizers or influencers to co-host
events,cross promote each other's businesses or offer joint promotions to expand reach
and attract new customers
● Offering special perks or discounts for customers celebrating birthdays, anniversaries or
other milestones to encourage repeat visits and loyalty
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CHAPTER THREE
3.0 ORGANIZATIONAL AND MANAGEMENT PLAN
The organizational and management plan outlines the structure of the restaurant’s management
team,roles and responsibilities and key operational processes.
OWNER/PROPRIETOR
The individual who owns and oversees the operations of the business
Duties
● Strategic planning
● Operations oversight
● Marketing and promotion
● Compliance and regulation
GENERAL MANAGER
Responsible for overall operations including staffing, budgeting and customer satisfaction
Duties
● Overall operations management
● Customer service
● Menu development
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● Communication and leadership
● Staff management
DEPARTMENTAL MANAGERS
It entails
Front house manager : oversees hosts,servers and other front of house staff
Duties
● Order management
● Managing front office staff
Back house manager: manages kitchen staff including chefs,cooks and dishwashers
Duties
● Kitchen operations management
● Quality control
● Food safety and sanitation
● Health and safety training
HEAD CHEF
Leader in the kitchen
Duties
● Menu planning and development
● Recipe development
● Kitchen management
● Food preparation
ASSISTANT MANAGER/SUPERVISOR
Support the general manager and the departmental managers in their respective ares
Duties
● Staff supervision
● Inventory management
● Acting as liaison between management,staff and customers
● Scheduling of shifts for front and back house staff
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Table 3.1 Remuneration of management team
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3.1.1 Management team
Operations manager
Duties and responsibilities
● Overall operations oversight
● Staff management
● Equipment maintenance
● Workflow management
Qualifications
He/She should be 26 years and above
Atleast 2 years experience in relevant field
Hold a diploma in Food technology
Have good communication skills
Human resource manager
Duties& Responsibilities
● Recruitment and selection
● Onboarding and orientation
● Training and development
● Patlyroll admistration
● Employ engagement
Qualifications
● At least be of 25 years and above
● Hold a BSC in human resource management or business administration
● Problem solving skills
● Communication skills
● Computer skills
Finance officer
Duties& responsibilities
● Financial planning and analysis
● Cash management
● Financial risk management
● Financial reporting
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Qualifications
● Hold a BSC in finance, accounts and economics
● At least 3 years of working experience
● Financial analysis skills
● Financial software proficiency
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3.3 Other Personnels
Qualifications and responsibilities of delivery driver
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● Should be time conscious
● Hold a KCSE certificate
● Communication skills
● Drivers license
● 3 years of driving experience
Qualifications& responsibilities of cleaners
● Communication skills
● Hold a KCSE certificate
● Time conscious
Qualifications& responsibilities of a watchman
Qualifications
● Time conscious
● Hold a KCSE certificate
● Good communication skills
Responsibilities
● Provide security
● Opening gate for clients
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Function Renumeration Benefits
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Electricity KPLC Moi avenue, Nairobi KSH 25,000
CHAPTER FOUR
4.0 PRODUCTION/ OPERATION PLAN.
At Meat Lovers Restaurant,we believe that the foundation of a successful restaurant lies in its
ability to constantly deliver delicious food, excellent services and memorable dining
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experiences.With this in mind,our operations and production plan has been meticulously crafted
to optimize efficiency,uphold the highest standards of food safety and sanitation.
Throughout this section,you will discover key elements of our production process,menu
development strategies, supplier relationships and staffing plan.
4.1 DESCRIPTION OF PROPOSED DESIGN AND DEVELOPMENT
At Meat Lovers Restaurant, we understand the ambiance plays an important role in shaping the
dining experience The proposed design and development reflects our commitment to create a
welcoming commitment and aesthetically pleasing environment that complements our culinary
offerings and resonates with our target audience.
4.1.1 Concept inspiration
Our concept draws inspiration from the cozy neighborhood bistro.Our design elements are
carefully curated to evoke a sense cultural and modernity at once
4.1.2 Interior design
The interior combines proper lighting with very comfortable sofas with beige painted walls.From
the warm tones of reclaimed wood accents to the soft glow of pendant lighting,every detail is
thoughtfully chosen to create an inviting and comfortable atmosphere for our guests.
4.1.3 Layout and space utilization
Reception area: as guests step through the entrance,they are welcomed into a spacious reception
area adorned with tasteful decor elements that set the tone for their dining journey.
Main dining area: the dining area is the heart of our restaurant, exuding an atmosphere of
elegance, sophistication and warmth.The layout features a combination of cozy banquettes and
flexible seating options to accommodate parties of various sizes and preferences.
Outdoor patio: during warm months,guests can bask in the sunshine and enjoy al fresco dining
on our charming outdoor patio.Surrounded by a lush greenery and accented with stylish
furnishing.
Kitchen and service areas: our state-of-the-art kitchen is a bustling hub of culinary creativity and
precision.Designed for efficiency and functionality,the kitchen layout optimizes workflow and
ensures seamless coordination between our talented chefs and service staff.Adjacent service
areas facilitate smooth delivery of dishes to the dining room and seamless communication
between front-of- house and Bach- of-house teams.
4.1.4 Exterior design
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Nested along Moi avenue the exterior of Meat Lovers Restaurant captivates pasersby with its
striking architectural presence and inviting ambiance.The exterior design blends form and
function, creating a visually appealing facade that beckons guests to step inside and indulge in a
culinary journey like any other.
4.2 PRODUCTION FACILITIES AND CAPABILITIES
Our production facilities are meticulously designed to meet the demands while maintaining the
highest standards of quality, efficiency and safety.
4.2.1 Description of machinery and equipment needed for operation
In order for Meat Lovers Restaurant to run smoothly and achieve the set goals it will require the
following facilities.
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Item Supplier Cost Unit Total cost
Requirement KSH
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4.2.3 Features of proposed premises
The proposed business will be operating under a rented premise where the deposit and rent will
be paid before moving in.The rent will be paid at the on 4th of every month as agreed with the
owner.
4.3 OPERATIONAL STRATEGY
Description of monthly requirements for production
Table 4.3.1 Cost of production
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Table 4.3.2
Supervisor 10,000
Cleaners 7500
Watchman 6000
Expenses Amount
Rent 20,000
Electricity 5000
Water 5600
Advertisement 6700
4.4 PRODUCTION/OPERATION
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Meat Lovers restaurant has put up a master plan to ensure that our production is effienct and we
meet the demands of the market.The proposed business plan to employ more technology as we
keep growing in order to adjust with the modern changes.
CHAPTER 5
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5.0 FINANCIAL PLAN.
The business requires a huge amount of capital to start and run its operations which we will raise
through owner contribution borrowing from micro finances.All these sources will be able to fund
our business to start and run and after a two years we would have cleared our debt and start
enjoying the profits.
5.1 Pre operational Cost
Table 5.1.1 Meat Lovers Pre operational Cost
Stock 750000
Electricity 14000
Water 6000
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Item Begin of Yr1 End of Yr 2 End of Yr 3
CAs
EXPENSES
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Advertising 60000 45000 30000
Item Jan Feb Mar Apri May June July Aug Sep Oct Nov Dec
ch l
Cas
h
inflo
w
Ope 5870 9166 2179 4437 6102 9222 1275 1489 1828 2313 3088
ning 40 10 80 20 20 690 960 230 000 770
bala
nce
Cas 4500 500 5300 6000 7000 6800 7000 8500 1000 1000 1000 1200
h 00 000 00 00 00 00 00 00 000 000 000 000
Sale
s
Othe 2500 2000 2200 2200 2000 2600 2800 2000 2200 2500 2800 2500
30
r cas 00 00 00 00 00 00 00 00 00 00 00 00
Tota 7000 6858 8216 9879 1243 1870 1852 2175 2559 3078 3793 4318
l 00 70 40 10 280 950 220 960 960 230 000 270
cash
inflo
w
Cas 327 200 2700 2000 2600 2800 2000 2200 2500 4000 3500 3300
h 000 000 00 00 00 00 00 00 00 00 00 00
outfl
ow
Purc
hase
s
Pay
men 7000 3000 5000 4000 5000 4500 3000 6500 5000 6000 5000 7000
t to 0 0 0 0 0 0 0 0 00 00 00 0
cred
it
Wag 1850 1850 1850 1850 1850 1850 1850 1850 1850 1850 1850 1850
es & 00 00 00 00 00 00 00 00 00 00 00 00
salar
ies
Rent 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000 5000
0 0 0 0 0 0 0 0 0 0 0 0
Wat 3000 5000 5000 5000 4000 5000 6000 4000 5000 4000 6000 3000
er+
elect
ricit
y
Tele 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000
pho
ne
Tra 1500 2000 1000 3000 1000 2000 1500 2000 2000 1000 2000 2000
nspo
rt
Stati 4000 5000 1000 4000 6000 1000 800 1000 1000 1500 1000 600
oner
y
31
Loa 1833 1833 1833 1833 1833 1833 1833 1833 1833 1833 1833 1833
n 0 0 0 0 0 0 0 0 0 0 0 0
repa
yme
nt
Adv 4000 6000 7000 5000 5000 6000 7000 5000 4000 6000 5000 5000
Taxe 3340 3340 3340 3340 3340 3340 3340 3340 3340 3340 3340 3340
s 0 0 0 0 0 0 0 0 0 0 0 0
Tota 6941 5642 6037 5441 6328 6487 5767 6857 7317 7652 7042 7063
l 30 30 30 30 30 30 30 30 30 30 30 30
cash
O.F
Net
cash
(A-
B)
Cum
ulati
ve
cash
inflo
w
= 0.35
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5.7 Desired financing
Table 5.7.1 Meat lovers desired financing
Tools 15000
Amount
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