OpenScape Desk Phone IP 55G HFA

OpenScape Key Module 55

OpenScape Business
User Guide

A31003-D5530-U100-1-7619
Our Quality and Environmental Management Systems are
implemented according to the requirements of the ISO9001 and
ISO14001 standards and are certified by an external certification
company.

Copyright © Unify GmbH & Co. KG <03/2014>

Hofmannstr. 51, 81379 Munich/Germany
All rights reserved.
Reference No.: A31003-D5530-U100-1-7619
The information provided in this document contains merely general descriptions or
characteristics of performance which in case of actual use do not always apply as
described or which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed in
the terms of contract.
Availability and technical specifications are subject to change without notice.
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG.
All other company, brand, product and service names are trademarks or registered trademarks
of their respective holders.

unify.com
Important information 3

Important information
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
7 Part number: L30250-F600-C14x (x: 1=EU, 2=UK, 3=US) or
• in a LAN with PoE (Power over Ethernet), which complies with the
IEEE 802.3af standard.

7
Never open the telephone or a key module. Should you encounter any
problems, consult your administrator.

Use only original accessories. The use of other accessories may be

7 hazardous and will render the warranty, extended manufacturer's liability and
the CE marking invalid.

Trademarks

The device conforms to the EU Directive 1999/5/EC as attested by the CE marking.

All electrical and electronic products should be disposed of separately from the
municipal waste stream via designated collection facilities appointed by the
government or the local authorities.
The correct disposal and separate collection of your old appliance will help prevent
potential negative consequences for the environment and human health. It is a
precondition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product
or your sales representative.
The statements quoted above are only fully valid for equipment that is installed and
sold in the countries of the European Union and is covered by the European Directive
2002/96/EC. Countries outside the European Union may have other regulations
regarding the disposal of electrical and electronic equipment.
4 Important information

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature
between 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can
considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments, such as bathrooms.

Software update
During a software update, the phone must not be disconnected from the power supply unit,
the LAN line or the phone line.
An update action is indicated by messages on the display and/or by flashing LEDs.

Product support on the Internet

Information and support for our products can be found on the Internet at:
http://www.unify.com.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/.
Contents 5

Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Software update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Multi-line telephone, executive/secretary functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Group functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Getting to know the OpenScape Desk Phone . . . . . . . . . . . . . 15

The user interface of your OpenScape Desk Phone IP 55G . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
OpenScape Key Module 55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
OpenStage Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Navigation block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Text input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Display editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Context-dependent functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Softkey-Liste . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Application tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
6 Contents

Applications available on your OpenScape Desk Phone. . . . . 31

Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Telephony interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Phonebooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
LDAP directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
System phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Managing call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Settings – Telephone user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Settings – Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Basic functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accepting a call via the loudspeaker
(speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Accepting a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Dialing with repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ending the call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Switching to the held party (alternating). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Contents 7

Enhanced phone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Accepting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Accepting a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Picking up a call for another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accepting calls from the entrance telephone and opening the door . . . . . . . . . . . . . . . . . . . 52
Accepting a call from an answering machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Redialing from a call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using a personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using a system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using the LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Talking to your colleague with discreet calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Reserving a trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Assigning a station number (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Associated dialing/dialing aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Preventing and allowing a second call (call waiting) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Activating/deactivating the camp-on tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Placing an external call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Activating tone dialing/DTMF suffix-dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Recording a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Transferring a call after a speaker call announcement in a group . . . . . . . . . . . . . . . . . . . . . 67
Sending a trunk flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
If you cannot reach a destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call waiting (camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Busy override - joining a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Active call forwarding indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Overview of call forwarding types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Call forwarding key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Editing call forwarding instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Saving a phone number as a favorite for call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Forwarding express activation for "all calls". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Activating call forwarding via the Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Configuring via the Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Deactivating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Using system forwarding instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Call forwarding no reply (CFNR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Call forwarding in the event of telephone failure (CFSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Call forwarding in the carrier network and
forwarding multiple subscriber numbers (MSN) (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 76
8 Contents

Programming keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Configuring function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Programming a procedure key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring repdial keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Changing the label retrospectively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Deleting key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Changing contact data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Managing the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Managing groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Finding an LDAP entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Call lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Viewing details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Copying entries from the call lists
into the personal phonebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Displaying and assigning call charges . . . . . . . . . . . . . . . . . . . 92

Displaying call charges (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Displaying call charges for another telephone (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Notes on voice encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Turning ringer cutoff on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Deactivating the ringtone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Suppressing your phone number on the called party’s phone . . . . . . . . . . . . . . . . . . . . . . . . . 97
Monitoring a room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Trace call – identifying anonymous callers (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Contents 9

More functions/services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Appointments function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Saving appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Creating and sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Viewing and editing incoming messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Leaving an advisory message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Deleting advisory messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Displaying the number of waiting calls/overload display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Using a mobile connection at another phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Mobility variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Moving the connection to the next telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Resetting services and functions
(system-wide cancelation for a telephone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Using system functions from externally
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Controlling connected computers or their programs/telephone data service . . . . . . . . . . . . . 112
Communicating with PC applications over a CSTA interface . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Controlling relays (only for OpenScape Business) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Sensors (HiPath 33x0/35x0 only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Making calls in the team/executive/secretary configuration. . 115

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Line utilization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Accepting calls with the trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Dialing with trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Placing a call on hold on a trunk key and retrieving the held call . . . . . . . . . . . . . . . . . . . . 117
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
MULAP privacy release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Using DSS keys to answer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Using team functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Picking up a call for another member of your team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
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Special functions in the LAN . . . . . . . . . . . . . . . . . . . . . . . . . 128

Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Using night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Controlling relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . 133

Adjusting display settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Screensaver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Color scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Display brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Contrast for the OpenScape Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Setting the ringer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Adjusting audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Room character . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Activating/deactivating the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Setting local ring tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Setting headset port use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
En-bloc dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Language for system functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Tone and indication with an unsecured voice connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Viewing network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Phone test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Data backup to USB Memory Stick . . . . . . . . . . . . . . . . . . . . 149

Saving user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Restoring user data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Restoring all user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Restoring selected user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Checking backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Deleting backups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Differing display views in a HiPath 4000 environment . . . . . . 153

Web interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Administrator Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
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Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Responding to error messages on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Contact partner in case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Care and cleaning instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Opening the user menu on the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
User menu display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Overview of functions and codes (alphabetical) . . . . . . . . . . 167

Display icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

12 General information

General information

About this manual

This document contains general descriptions of the technical options, which may not always be
available in individual cases. The required features must therefore be individually defined in the
terms of the contract.
If a particular function on your phone is not available to you as described, this may be due to one
of the following reasons:
• The function is not configured for you and your telephone. Please contact your system
administrator.
• Your communication platform does not feature this function. Please contact your Unify sales
partner for information on how to upgrade.
This user guide is intended to help you familiarize yourself with the OpenScape Desk Phone and
all of its functions. It contains important information on the safe and proper operation of the
OpenScape Desk Phone. These instructions should be strictly complied with to avoid operating
errors and ensure optimum use of your multifunctional telephone in the network.
These instructions should be read and followed by every person installing, operating or
programming the OpenScape Desk Phone.

For your own protection, please read the section dealing with safety in detail. Follow the
safety instructions carefully in order to avoid endangering yourself or other persons and to
prevent damage to the unit.
These operating instructions are designed to be simple and easy to understand, providing clear
step-by-step instructions for operating the OpenScape Desk Phone.
Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains
quick and reliable explanations of frequently used functions.

Service
The Unify service department can only help you if you experience problems or defects with
the phone itself.
Should you have any questions regarding operation, your specialist retailer or network
administrator will gladly help you.
For queries regarding connection of the telephone, please contact your network provider.
If you experience problems or defects with the phone, please dial the service number for your
country.
General information 13

Intended use
The OpenScape Desk Phone is a desktop unit designed for voice transmission and for connection
to the LAN. Any other use is regarded as unintended.

Telephone type
The identification details (exact product designation and serial number) of your telephone can be
found on the nameplate on the underside of the base unit. Specific details concerning your
communication platform can be obtained from your administrator.
Please always have this information to hand when you contact our service department regarding
faults or problems with the product.

Voice encryption
On OpenScape Business (from R 4), your OpenScape Desk Phone supports voice encryption
from software release 2 (V1 R2.xxxx).
This allows you to use your OpenScape Desk Phone to conduct calls without the risk of
eavesdropping. Voice transmission is encrypted and then decrypted again on the call partner's
phone and vice versa.
If "Secure Mode" is enabled on your phone (consult your administrator) and a connection is
established to a phone that does not support voice encryption, the call is not encrypted and is thus
not secure.
Your administrator can define in your communication system whether you are notified of
unencrypted calls and how Æ Page 94.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone (front right) should be
kept clear.
The optimum distance is approx. 50 cm.
• Proceed as follows to optimize display legibility:
• Turn the phone and tilt the display. This ensures you have a frontal view of the display while
eliminating light reflexes.
14 General information

Multi-line telephone, executive/secretary functions

Your OpenScape Desk Phone IP 55 G is a "multi-line telephone". This means that multiple lines
can be configured by your administrator, which is not the case with single-line phones. Each line
is assigned an individual phone number that you can use to make and receive calls.
The programmable sensor keys on multi-line phones function as trunk keys Æ Page 116.
When using a multi-line phone to make and receive calls, certain particularities must be taken into
account Æ Page 117 ff.
The executive-secretary configuration is a special case. This is a multi-line telephone with special
features (e.g. "Ring transfer" and "Pick up call"), configured especially for executive/secretary use
Æ Page 115 ff.

Group functions
For even more efficient telephone functionality, your administrator can configure various team
functions such as call pickup, hunt groups and call distribution groups.
Getting to know the OpenScape Desk Phone 15

Getting to know the OpenScape Desk Phone

The following sections describe the most frequently used controls and displays.

The user interface of your

OpenScape Desk Phone IP 55G

2
5

8
1

3
4 3

7 10 6
16 Getting to know the OpenScape Desk Phone

1 You can make and receive calls as normal using the handset.
2 The large graphic display permits intuitive operation of the phone Æ Page 25.
The mode keys allow easy operation of the applications featured on your telephone.
3 To select a tab within a function press the relevant key repeatedly until the required tab is
displayed Æ Page 19.
Use the navigation block to navigate conveniently through the applications on your
4
telephone Æ Page 20.
You can customize your telephone by assigning phone numbers and functions to the
5
programmable keys Æ Page 22.
The function keys allow you to call up the most frequently used functions during a call
6
(e.g. Disconnect/Release) Æ Page 19.
Audio keys are also available, allowing you to optimally configure the audio features of
7
your telephone Æ Page 19.
The softkeys allow you to call up other situation-dependent functions (e.g. release/
8
disconnect) Æ Page 27.
9 Incoming calls are visually signaled via the call display.
10 The dialpad can be used to enter phone numbers and write text Æ Page 24.

Ports on the underside of the phone

USB Memory Stick

Network switch

Handset

Key module
PC (saves use of a LAN port)

Country-specific cable
Headset

Power supply unit

(if necessary)
Getting to know the OpenScape Desk Phone 17

Properties of your OpenScape Desk Phone IP 55G

Display type Color TFT 320x240 pixels
Illuminated display ;
Programmable keys 8
Full-duplex speakerphone function ;
Headset ;
USB master ;
10/100/1000 Mbps switch Æ Page 17 ;
Interface for key modules ;
Web-Based Management (WBM) ;

We recommend you use the C39195-Z7704-A5 adapter cable for larger style USB Sticks.
Use of USB hubs is not supported.

Using network ports more efficiently

The OpenScape Desk Phone IP 55 G has a built-in 10/100 Mbps Ethernet switch.
The OpenScape Desk Phone has a 1000 Mbps Ethernet switch. This means that you can connect
a PC to the LAN directly via the phone. The option for connecting the telephone and PC must first
be activated on the telephone by your administrator.

Network switch OpenScape Desk Phone IP 55G PC

Using this connection option saves one network port for each switch used and requires fewer or
shorter network cables when arranged correctly.
18 Getting to know the OpenScape Desk Phone

OpenScape Key Module 55

The OpenScape Key Module 55 is a key module attached to the side of the phone that provides
an additional 12 illuminated, programmable keys.
Like keys on the phone, these keys can be programmed and used according to your needs
Æ Page 22.
You can attach up to two OpenScape Key Module 55 modules to your
OpenScape Desk Phone IP 55 G.

The diagram shows an OpenScape Key Module 55 for OpenScape Desk Phone IP 55 G.

OpenStage Manager
This program offers you an additional option for tailoring your OpenScape Desk Phone IP 55 G to
your personal needs.
Your OpenStage Manager is suitable for the following models:
• OpenScape Desk Phone IP 55 G
• OpenStage 60 (SIP/HFA)
• OpenStage 60 T
• OpenStage 80 (SIP/HFA)
• OpenStage 80 T
• OpenStage 60 G / 80 G (SIP/HFA)

Features
• Phonebook management
• Assignment of images to contacts
• Synchronization of contacts
• Save and restore
• Key programming
• Screensaver
• Ring tones

Contact your administrator for the latest version of OpenStage Manager.

Getting to know the OpenScape Desk Phone 19

Keys

Function keys

Key Function when key is pressed (6)

Forward Activate/deactivate call forwarding1 Æ Page 70
Conference Start conference Æ Page 65
Transfer Transfer a call Æ Page 48
Hold Hold active call Æ Page 64
1 If the key LED on your phone is flashing, your station has been set up as a forwarding destination.

Audio controls

Audio keys

Key Function when key is pressed (7)

Speaker Activate/deactivate the loudspeaker Æ Page 43
Headset Activate/deactivate the headset Æ Page 43
Vol.+ Adjust the speaker volume Æ Page 42
Vol.- Adjust the speaker volume Æ Page 42
Mute Activate/deactivate microphone (also for speakerphone mode) Æ Page 46

Mode keys
You can switch to the relevant application using these mode keys. To select a tab within an
application press the relevant key repeatedly until the required tab is displayed.

Key Function when key is pressed (3)

Phone Display telephony interface Æ Page 32. The LED lights red.
Directory Display phonebooks Æ Page 33. The LED lights red.
Call Log Display call lists Æ Page 36. The LED lights red.
Messages Display messages Æ Page 38. The LED lights red.
Services Display user/applications menu Æ Page 39. The LED lights red.

The selected function is indicated by the icon on the display Æ Page 30.
20 Getting to know the OpenScape Desk Phone

Navigation block
This control allows you to move between input fields and navigate in lists and menus. You use the
central k button to confirm options and launch functions:

Operation Functions when key is pressed

In idle mode:
• Open the idle menu Æ Page 27
In lists and menus:
• Go to next level
Press the c key. Entry selected:
• Perform action
You can now access a context menu:
• Open the context menu
On the tab row:
• Move to the right
In lists and menus:
• One level back
Entry selected:
Press the a key.
• Cancel action
In input fields:
• Delete character to the left of the cursor
In lists and menus:
Press the d key. • Scroll down
• Hold down: Jump to the end of the list/menu

In lists and menus:

Press the b key. • Scroll up
• Hold down: Jump to the start of the list/menu
Entry selected:
• Perform action
Press the k key. • Initiate call
In idle mode:
• Open the idle menu Æ Page 27
Getting to know the OpenScape Desk Phone 21

Browsing in the call list and phonebook tabs

If you are in the phonebook, you normally navigate between the "Personal" and
"Corporate phonebook" tabs using the Directory key or if you are in the call lists you navigate
between the "Missed ({1})", "Received ({1})", "Dialled ({1})" and "Forwarded ({1})" tabs using the
Call Log key.
Alternatively you can also use the TouchGuide to navigate between the tabs.
Firstly use the b key to enter the tab row and move left or right using the a and c keys.
Once you have reached the required tab, click the d or k key to change to the associated
selection list.
If you are in one of the phonebook or caller lists or in one of the settings menus, you can go back
to the telephony interface by repeatedly pressing the a key.

Softkeys
The Softkey-Liste at the lower margin of the display is operated using the four corresponding keys
(see also Æ Page 30). The Softkey-Liste may have different options or functions depending on the
situation (e.g. in idle or talk mode or in the Program/Service menu).

If the situation requires more than four options, you can use the fourth softkey "More..." to display
additional options.

Shift

Quit and retur… Toggle/ Conferenc More...

If you do not select any option or press the "More..." softkey again or choose a setting function,
the first options will be displayed again.
22 Getting to know the OpenScape Desk Phone

Programmable keys
Your OpenScape Desk Phone IP 55G features eight keys that you can program on two levels. You
can assign functions and phone numbers at the first level and only phone numbers at the second
level.

Increase the number of programmable keys by connecting a key module Æ Page 18.

Depending on how they are programmed, you can use the keys as:
• Function keys Æ Page 77
• Repdial keys Æ Page 81
• Procedure keys Æ Page 80

You can program internal and external station numbers on the second level for all
programmable keys (except the Shift key). The LED function is not available for internal
station numbers at the second level. The programmable keys on multi-line phones function
as trunk keys Æ Page 116.
Touch the key briefly to activate the programmed function or dial the stored number.
Press and hold a function key or repdial key to open a menu for programming it. Direct station
selection (DSS) keys can only be programmed via the Program/Service menu.
A label indicating the key's function is displayed to the left of the key; it cannot be changed. You
can change the labels for repdial keys according to your requirements Æ Page 82.
The status of a function is shown by the LED on the corresponding sensor key.

Meaning of LED displays on function keys

LED Meaning of function key
S Off The function is deactivated.
T Flashing1 Indicates the function status.
R On The function is activated.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval
represents different statuses, which are described in detail in the corresponding sections of the manual.
Getting to know the OpenScape Desk Phone 23

Text input
Example: Changing the key label Æ Page 82.
Enter the required characters using the dialpad.
Choose the functions using the d and b keys.
Confirm with k.

L‹x› label: Ma Characters entered

Save entry Save entry
#=Delete Charact… Delete character[1]
Previous
End

[1] Alternatively, press the key #

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x
1 1
1
2 a b c 2
3 d e f 3
4 g h i 4
5 j k l 5
6 m n o 6
7 p q r s 7
8 t u v 8
9 w x y z 9
0 + . - 0
* 2

# 3

1 Space
2 Next letter in uppercase
3 Delete character
24 Getting to know the OpenScape Desk Phone

Dialpad

Text input
In cases where text input is possible, you can use the dialpad to input text, punctuation and special
characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the
numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice. When entering
the text, all available characters for this key are displayed. After a short while, the character in
focus is displayed in the input field.

To speed up input, you can confirm your entry by pressing k on the TouchGuide after you
have selected the required character.
To enter a digit in an alphanumerical input field, press the relevant key and hold it down. You
no longer need to scroll through the entire list of possible characters.
Alphabetic labeling of dial keys is also useful when entering vanity numbers
(letters associated with the phone number's digits as indicated on the telephone spell a name,
e.g. 0700 - PATTERN = 0700 - 687837).

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x 15x 16x
1
1 2 ; = $ \ & [ ] { } %
a b c 2 ä
d e f 3
g h i 4
j k l 5
m n o 6 ö
p q r s 7 ß
t u v 8 ü
w x y z 9
0 +
. * # , ? ! ’ " + - ( ) @ / : _
3

1 Special characters (not in 123 mode)

2 Space
3 Toggle between uppercase and lowercase and number entry

Multi-function keys

Function

Turn ring tone on/off Turn phone lock on/off

Press and hold
Æ Page 96. Æ Page 99.

Key label
Next letter in uppercase. Delete character.
Æ Page 23.

Switch between upper-

Display editor Type special characters
Type special characters case and lowercase text
Æ Page 26 (not in 123 mode).
and number entry.
Getting to know the OpenScape Desk Phone 25

Graphic display
Your OpenScape Desk Phone IP 55G is equipped with a tilt-and-swivel color display Æ Page 17.

Appearance
You can customize your display to suit your personal requirements:
• Angle the display as required Æ Page 13.
• Select your preferred display design Æ Page 135.
14:27 FR 26.01.07123456 Crystal sea
Dialled ({1}) Received ({1}) Paul, R..
Options g Peter, A..
Paul, Auster 10:24 Anna, S..
14:27 FR 26.01.07123456 Warm grey
Dialled ({1}) Received ({1}) Paul, R..
Options g Peter, A..
Paul, Auster 10:24 Anna, S..

Status bar
The time, weekday, date and your phone number are displayed in the status bar.
In addition, different icons represent different situations and options:

Icon Meaning
The ring tone is deactivated Æ Page 96
The "Do not disturb" function is activated Æ Page 97
The phone lock is activated Æ Page 99
A mobility user is logged on to the phone Æ Page 106
Save data of logged off user Æ Page 109
Data will be fetched for new user Æ Page 108
User changes will be saved Æ Page 108
DLS server transmission error Æ Page 108
Transmission of caller list interrupted Æ Page 109
26 Getting to know the OpenScape Desk Phone

Display editor
Enter text using the dialpad, see Æ Page 24.

The softkeys in the display editor are assigned different options depending on the context. For
example, if you opened the name field in the phonebook with "Edit", the softkeys will be assigned
as follows:

Shift

Done Abc -> abc Cancel More...

Press "More" to see additional options:

Shift

<- Cursor Cursor -> Copy More...

You operate the display editor using the softkeys (Æ Page 21), the keypad (Æ Page 24) and the
navigation block (Æ Page 20):

Softkey Meaning
Upper/lowercase notation for first letter of words is activated (initial letter uppercase,
Abc->abc
all subsequent letters lowercase)
abc->ABC Lowercase characters with numbers is activated
ABC->123 Uppercase characters with numbers is activated
123->Abc Only numbers is activated
Use this dialpad key to select special characters
a Use this navigation block key to delete characters from right to left
<- Cursor Move cursor one character to the left
Cursor -> Move cursor one character to the right
Copy Copy entire content of the active field to the clipboard
Paste Insert clipboard content at cursor position. Existing content is not overwritten
Cancel Cancel an action without saving
Done Confirm changes
Getting to know the OpenScape Desk Phone 27

Context-dependent functions
Depending on the situation at hand, the softkeys on your OpenScape Desk Phone display different
contents, to which you can respond intuitively.

Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone is in idle
mode.
In addition to the status bar and the programmable key list in the graphic display, a wide range of
context-dependent functions are offered when you select the relevant softkeys.

11:53 Fr 12.04.13 3339 Status bar Æ Page 25

Stephen Haw..

Niels Bohr
Label for the programmable keys list Æ Page 22
James Chadwick

Marie Curie

Albert Einstein

Michael Faraday

Joseph von Fr..

Shift

Context-dependent softkeys Æ Page 27

Idle menu
The softkey functions are displayed when you press the c or k key in idle mode Æ Page 20.
The softkeys can be assigned as follows:
• Caller list
• Forwarding on
• Lock telephone
• DND on
• Absence text o…
• Silent ringing…
• ISend Message
• View callbacks1
• Phonebook
• HF answerback …
• Join hunt grou…
• Suppress call …
• Waiting tone o…
• DISA internal
You can access functions that are not currently visible by selecting the "More..." softkey.

1. Only appears if callback requests are saved.

28 Getting to know the OpenScape Desk Phone

Telephony dialogs
The dialogs in the lower area of the display prompt you to input data or provide you with
information about the call states.
Example: In idle mode, enter a phone number using the dialpad.

08912345

Once you have entered the first digit, options corresponding to the situation are offered in the
softkeys, each of which you can confirm Æ Page 29.

Messages
The messages displayed in the upper left area of the display advise you of current settings or
events.
Example:
• Call forwarding is activated for all calls. All calls are forwarded to the party named
"Coco Chanel"1.
• You received a message while you were absent.
• A call list contains a new entry
Activated call forwarding
Call list entry
Messages received

Explanation of all message icons:

Icon Meaning
You have received one or more new messages.
One or more new entries have been added to the call lists.
Call forwarding is active.

1. The display depends on whether you defined a party from the personal phonebook or the system phonebook as the forwarding destina-
tion.
Getting to know the OpenScape Desk Phone 29

Softkey-Liste
The designation "More..." on the fourth softkey means that additional levels or selection options
are available.

Shift

Consult Start conferen… Start transfer More...

The following options are displayed, for example, when you select this softkey:

Shift

Phonebook Send Message More...

When a connection has been set up – you are called or you make a call – the Softkey-Liste is
reassigned automatically.

Softkey-Liste in idle mode

The following functions are displayed (if configured) when the telephone is in idle mode:
Shift

Forwarding on Lock telephone DND on More...

"Redial" is only offered if a station number was dialed previously.

30 Getting to know the OpenScape Desk Phone

Application tab
In many cases you can select further content within an application using tabs.

Missed ({1}) Received ({1}) Arrow icon: Additional tabs

Icon Active tab Additional tab

Example: Press the Call Log mode key to open the call lists Æ Page 19. Press this key repeatedly
to switch between the various tabs.
The icon displayed to the left of the tab indicates the application you are currently working in.

Icon Meaning
Telephony interface1 Æ Page 32
Phonebooks Æ Page 33
Call lists Æ Page 36
Messages Æ Page 38
Menu Æ Page 39
1 Platform-dependent; please contact the responsible administrator.
Applications available on your OpenScape Desk Phone 31

Applications available on your OpenScape

Desk Phone
The following descriptions provide an overview of the various applications available on your
phone.

Application navigation
Activating an application
You can switch to the relevant application using the mode keys Æ Page 19.

Scrolling through application tabs

If an application has more than one tab, you can select the tab you want by pressing the mode key
repeatedly Æ Page 30.

Scrolling through lists

You can use the navigation block to scroll through entries and confirm the functions you want
Æ Page 20.

Softkey-Liste
The Softkey-Liste changes depending on the situation. An option is selected using the respective
softkey Æ Page 29.
32 Applications available on your OpenScape Desk Phone

Telephony interface
Additional information is displayed in the telephony interface, for example when your phone rings,
when you dial a number or during a call.

The same information is available on multi-line telephones for the selected line in the line
overview.
To access: Press the Phone key.
Example:

11:57 Fr 12.04.14 3339 Icon indicating call status

Gerhard, Maier 01:20 Call duration
+4982621565
Current call(s), possibly with information stored in
the phonebook

Call requests and current states

Angela Huber
+4930666007 Shift

Return to held… Set Callback Send Message Transfer Softkey-Liste with situation-dependent options

Icons for frequent call states

Icon Meaning
The call is active.
The call has been disconnected.
You have placed the call on hold (e.g. consultation hold).
Your call partner has placed the call on hold.
You are conducting a call over a secure connection.
You are conducting a call over a non-secure connection.

Detailed descriptions of the various functions can be found in the sections "Basic functions"
Æ Page 42 and "Enhanced phone functions" Æ Page 50.
Applications available on your OpenScape Desk Phone 33

Phonebooks
In addition to the personal phonebook, this application also contains entries from other directory
services, such as an LDAP corporate directory and the company’s internal phonebook.
To access: Press the Directory key until the required tab is active.
Example:

Tab

Bernoulli, Daniel
Bohr, Niels
Chadwick, James
Curie, Marie Contacts
Einstein, Albert
Faraday, Michael
Watt, James
Dial Details New contact More... Further entries are available

Phonebook icons
Icon Meaning
Primary business number
Secondary business number
Mobile phone number
Private phone number
The phone number is not saved in the personal phonebook

Search contacts
When in the personal phonebook list view, press the dialpad key that corresponds to the first letter
of your search term.
A field opens for you to enter the search term:

A
ABC2

Enter your search term using the dialpad Æ Page 24.

The cursor jumps to the first entry in the list that matches the character you entered in the search
field.
34 Applications available on your OpenScape Desk Phone

Personal phonebook
The "Personal" tab contains your personal phonebook. You can store up to 1,000 contacts in this
phonebook. The entries are sorted in alphabetical order in the phonebook list and displayed with
the icon for the specified default phone number.
There are two ways of creating new contacts:
• Via the phonebook list softkeys Æ Page 83
• Accept entry from LDAP search Æ Page 89

Contact details
The type of data displayed for a call in the telephony interface Æ Page 32 is dependent on the
information you have stored for this contact in your personal phonebook.
A contact consists of an entry in the "First name" or "Last name" fields and at least one phone
number Æ Page 83.
In addition, you can store non-telephony-specific data (e.g. address, function, etc.) for each entry.
You can store several phone numbers for each contact. In this case, however, you should define
a preferred number Æ Page 83.
Classify your contacts into groups Æ Page 86.
Save a picture of the contact Æ Page 84.

Managing contacts
All saved contacts are listed in alphabetical order on the "Personal" tab.
You can use the softkeys to
• create new contacts Æ Page 83,
• define the contact display format Æ Page 85,
• sort contacts into groups Æ Page 86,
• delete the entire phonebook list Æ Page 85.

To manage your contact data professionally and to synchronize your data with the Outlook
e-mail program, we recommend using OpenStage Manager Æ Page 18.

Using contacts
The following functions are available via the softkeys of a selected contact:
• Calling a contact Æ Page 54
• Editing a contact Æ Page 84
• Deleting a contact Æ Page 85
Applications available on your OpenScape Desk Phone 35

LDAP directory
If you have access to an LDAP directory (consult the responsible administrator), you can search
for contacts in a company-wide directory.
Both a simple and an advanced search function are available for this on the
"Corporate phonebook" tab. You can transfer any contacts found to your local phonebook for
further use.

Searching for a contact

• Simple search Æ Page 88
• Quick search Æ Page 89

Using a contact
• Calling a contact Æ Page 56
• Importing an entry into the personal phonebook Æ Page 89

System phonebook
The "Phonebook" tab contains the system speed-dial directory, which is configured and main-
tained by your administrator. This directory contains all internal phone numbers and speed-dial
numbers that were assigned a name.
• Dialing from the system phonebook Æ Page 56
• Dialing with system speed-dial numbers Æ Page 57
36 Applications available on your OpenScape Desk Phone

Call lists
All calls and numbers dialed on your phone are logged in chronological order in call lists.

Callers with suppressed numbers cannot be saved in the call lists.

The following call lists are displayed individually on separate tabs:

• "Missed ({1})" tab: missed calls
• "Received ({1})" tab: answered calls
• "Dialled ({1})" tab: dialed numbers

Callers with suppressed numbers cannot be saved in the call lists.

When new entries are added to the call lists, a message appears Æ Page 28 on the idle display
and the LED of the mode key Call Log Æ Page 19 lights up white.
To access: Press the Call Log key until the required tab is active.

Managing call lists

Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the list is
overwritten.
Multiple calls from the same number are only listed once. The number of call attempts is logged
in the "Details" context menu.
Example – "Received ({1})" tab:

Additional tabs
Received ({1}) Forwarded ({1})
Time of call
Number of attempts

Selected new entry

Shift
Old entry
Dial Details Delete More...

The following options are available, which you can select via the softkeys:
• Dial
• Details
• Delete Æ Page 90
• Copy
• Delete all Æ Page 90
Applications available on your OpenScape Desk Phone 37

Example – "Dialled ({1})" tab:

Additional tabs
Dialled ({1}) Received ({1}) Selected entry

Date of call
Number of call attempts

Dial Details Delete More...

The following functions are available via the softkeys of a marked entry:
• Dial Æ Page 54
• Details Æ Page 90
• Delete Æ Page 90
• Copy
• Delete all Æ Page 90
• Transferring the entry to the personal phonebook Æ Page 91

Entry details
Up to ten call attempts/calls can be stored under "Details" for each entry.
Example – Entry on "Missed ({1})" tab:

Missed ({1}) Dialled ({1}) Additional tabs

Caller number

Time
Date

Example – Entry on "Dialled ({1})" tab:

Dialled ({1}) Received ({1}) Additional tabs

Caller number

Time
Date

3052

You can dial the number directly using the first softkey.

If a caller is already entered as a contact in the local phonebook, the data stored there is
displayed.
38 Applications available on your OpenScape Desk Phone

Mailbox
Depending on the type and configuration of your communication platform (consult the relevant
administrator), messages from services, such as HiPath Xpressions, are displayed in this
application in addition to messages received.
"Messages" and/or "Voicemail" are displayed on the "Messages" tab.

Messages
You can send short text messages to individual internal stations or groups.
In idle mode (Æ Page 27), the following signals alert you to the presence of new messages:
• Messages key LED lights up
• Display Æ Page 28.
To access: Press the Messages key. The "Messages" tab is active.
Example:

Messages
IMsg. from: ‹x› Coco, Chanel Information on the sender

Display text
Call Sender Functions
Delete
End

For a description of how to edit the entries Æ Page 102.

Voicemail
If your telephone is connected to a voicemail system (such as Entry Voice Mail), the Messages key
will also light up to alert you to any messages that have arrived.
An appropriate message also appears on the display (for instance, in Entry Voice Mail:
"X new messages").
To listen to your voicemail, follow the instructions on the display.
Applications available on your OpenScape Desk Phone 39

Menu
This menu includes a configuration area for users and administrators as well as an area for any
available applications (consult your administrator).
To access: Press the Services key.

11:57 Fr 12.04.13 3339

Settings Applications XML applications[1]
Service Menu Local settings
User User menu, open
Ringer
Audio
Additional menu levels are available
Configuration
Phone
Security
Network information
Shift
Admin Password-protected
Collapse
administration area
[1] This function is not yet available.

Service Menu
Open the Program/Service menu in your communication system and use the comprehensive
functions it offers.
To access: Press the Services key until the "Settings" tab is active.
Confirm the "Service Menu" entry by pressing k.

An overview of the maximum functions available can be found on Æ Page 167.

Settings – Telephone user menu

You can configure settings for your OpenScape Desk Phone here.
To access: Press the Services key until the "Settings" tab is active.
Select and confirm the "User" entry using the TouchGuide Æ Page 20.
You may have to enter the user password Æ Page 95.
The menu structure consists of several levels.

You can also configure some of the settings using the web interface Æ Page 155 of your
OpenScape Desk Phone.
Go to the page references next to the menu entries below to view descriptions of the
corresponding parameters.
40 Applications available on your OpenScape Desk Phone

Audio
Optimize the volumes, audio settings and ring tones of your OpenScape Desk Phone for your
environment and according to your personal requirements.
Volumes
V Adjust the settings on your telephone Æ Page 139.
Settings
V Adjust the settings on your telephone Æ Page 140.
z Make settings via the web interface Æ Page 155.

Configuration
Call forwarding
Set up call forwarding for your telephone.
V Adjust the settings on your telephone Æ Page 70.
V Adjust the settings on your telephone Æ Page 139

Phone
Adjust the display design settings and program the keys on your OpenScape Desk Phone.
Backup/Restore
V Adjust the settings on your telephone Æ Page 151.
Screensaver
V Adjust the settings on your telephone Æ Page 133.
z Make settings via the web interface Æ Page 156.
Display
V Adjust the settings on your telephone Æ Page 133.
z Make settings via the web interface Æ Page 156.
Key programming
V Adjust the settings on your telephone Æ Page 77.

Security
Protect your settings and data by assigning a password.
V Adjust the settings on your telephone Æ Page 95.
z Make settings via the web interface Æ Page 155.

Network information
View status information for the network environment.
V View the settings on your telephone Æ Page 147.

Reset user data

Delete all personal settings here Æ Page 148.
Applications available on your OpenScape Desk Phone 41

Settings – Administration
You can access the administration area via the "Admin" menu and by entering the administration
password.
Refer to the administration manual for your phone for more detailed information on this topic.

Applications1
You can start a number of practical XML applications on the "Applications" tab. These XML
applications must first be configured by your administrator.

Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote
maintenance.

Control function
Your administrator has the option to activate and deactivate features of the phone via remote
maintenance. During maintenance, the handset, microphone, loudspeaker and headset are
deactivated. You are additionally informed on the display that the control function is active.

Monitoring function
In order to detect malfunctioning of a phone, for example, your administrator can install a
monitoring function. You can use your phone as normal during monitoring. However you will first
be informed about the operation with a message on the display and prompted to allow monitoring.
If your administrator has activated a function on your phone, which continuously transmits
operating data to a server, you will see the flashing icon in the upper display line.

1. This function is not yet available.

42 Basic functions

Basic functions
Please read the introductory chapters "Getting to know your OpenScape
Desk Phone IP" Æ Page 15 and "Applications available on your
OpenScape Desk Phone IP" Æ Page 31 carefully before performing any
of the steps described here on your phone.

Accepting a call
Your OpenScape Desk Phone IP rings with the tone signal set when an incoming
call is received. The call is also visually signaled on the call display.
• When you receive an internal call, your telephone rings every four seconds
(single-tone sequence).
• When you receive an external call, your telephone rings twice in rapid
succession every four seconds (dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings
three times in rapid succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every six seconds.

Your administrator can adjust the ring cadence for external and internal
calls for you. In other words, different ring cadences can be set for
different internal callers.
If information on the calling party (name, phone number) is transmitted, it will
appear on the graphic display.

Any settings you are currently making on the phone will be interrupted by
an incoming call.

Accepting a call via the handset

The phone rings. The caller is displayed.
Pay attention to the notes on voice encryption Æ Page 94.
^ Lift the handset.
if nec. Vol.+ or Vol.- Adjust the call volume.
Basic functions 43

Accepting a call via the loudspeaker

(speakerphone mode)
Notes on using speakerphone mode
• Tell the other party that speakerphone mode is active.
• Adjust the call volume while speakerphone mode is active.
• The ideal distance between the user and the phone in speakerphone mode is
50 cm.
The phone rings. The caller is displayed.
Pay attention to the notes on voice encryption Æ Page 94.
Speaker Press the key shown. The LED lights up.
or
Answer Confirm the option shown.
The speakerphone function is activated.
if nec. Vol.+ or Vol.- Adjust the call volume.

Ending the call

Speaker Press the key shown. The LED goes out.
or
S Press the "Disconnect" key (if configured Æ Page 77)

Accepting a call via the headset

Prerequisite: A headset is connected.

Make sure your headset port is set up properly Æ Page 144.

The phone rings. The Headset key flashes.

Headset Press the key shown.
if nec. Vol.+ or Vol.- Adjust the call volume.
44 Basic functions

Switching to speakerphone mode

People present in the room can participate in your call.

Prerequisite: You are conducting a call via the handset.

Speaker] Hold down the key and replace the handset. Then release the key and proceed
with your call.
if nec. Vol.+ or Vol.- Adjust the call volume.

U.S. mode
If your communication system is set to U.S. mode (consult your administrator),
you do not have to hold down the speaker key when replacing the handset when
switching to speakerphone mode.
Speaker Press the key shown.
] Replace the handset. Proceed with your call.
if nec. Vol.+ or Vol.- Adjust the call volume.

Switching to the handset

Prerequisite: You are conducting a call in speakerphone mode.
^ Lift the handset.
Speaker The key LED goes out.

Open listening
People present in the room can silently monitor your call.

Prerequisite: You are conducting a call via the handset.

Activating
Speaker Press the key shown. The LED lights up.

Deactivating
Speaker Press the illuminated key. The LED goes out.
Basic functions 45

Making calls

Off-hook dialing
^ Lift the handset.

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.
Pay attention to the notes on voice encryption Æ Page 94.

The called party does not answer or is busy

\ Replace the handset.

On-hook dialing
j Internal calls: Enter the phone number.
External calls: Enter the external code and the phone number.

Your system may also be programmed so that you have to press the
"internal" key before you dial the internal number.
You then do not have to enter an external code to call the external
party (automatic trunk seizure/prime line is not active; consult your
administrator).
Pay attention to the notes on voice encryption Æ Page 94.

The other party answers with speaker:

^ Lift the handset.
or On-hook dialing: Speakerphone mode.

The called party does not answer or is busy:

Speaker Press the key shown. The LED goes out.

Dialing with the headset connected

Prerequisite: The headset is connected.
j Internal calls: Enter the phone number.
External calls: Enter the external code and the phone number.
Headset The headset key lights up.
The connection is set up as soon as your input is complete.

Make sure your headset port is set up properly Æ Page 144.

Pay attention to the notes on voice encryption Æ Page 94.

46 Basic functions

Dialing with repdial keys

Prerequisite: You have saved a number on a sensor key Æ Page 81.
S Press the programmed repdial key.
If the required phone number is on a different level, first press the programmed
sensor key "Level X" to shift levels.

You can also press the repdial key during a call and automatically initiate
a callback Æ Page 47.
Pay attention to the notes on voice encryption Æ Page 94.

Ending the call

\ Replace the handset.
S Press the "Disconnect" key (if configured Æ Page 77)
or
Speaker Press the key shown.

Rejecting a call
The phone rings. The caller is displayed.
Reject call Press the softkey.
The connection is cleared down. The caller receives the message "Currently not
possible".

Turning the microphone on and off

To prevent the other party from listening in while you consult with someone in
your office, you can temporarily switch off the handset microphone or the
handsfree microphone. You can also switch on the handsfree microphone to
answer an announcement via the telephone speaker Æ Page 51.

Prerequisite: A connection is set up, the microphone is activated.

Mute Press the key shown. The LED lights up.
or
Mute Press the illuminated key. The LED goes out.
Basic functions 47

Calling a second party (consultation)

You can call a second party while a call is in progress. The first party is placed
on hold.

Enquiry Press the softkey.

j Call the second party.
Pay attention to the notes on voice encryption Æ Page 94.

Return to the first party, the second party does not answer:
Return to held… Press the softkey.
or End the consultation:
Quit and retur…. Press the softkey.

Switching to the held party (alternating)

Toggle/Connect Press the softkey.
Pay attention to the notes on voice encryption Æ Page 94.

Initiating a three-party conference

Conference Press the softkey.

If voice encryption is not activated or not available on a conference party's

phone, the entire conference is not secure. It may be indicated that the call
is not secure Æ Page 94.

Leaving a conference
Withdraw... Press the softkey.

For more information on conferences, see Æ Page 65.

48 Basic functions

Transferring a call
If the person you are speaking to wants to speak to another colleague of yours,
you can transfer the call to that colleague.

Enquiry Press the softkey.

j Enter the number of the party to whom you want to transfer the call.
[ Announce the call, if necessary.
\ Replace the handset.
or
Transfer Press the softkey1.

Using callback
You can request a callback if the station called is busy or if nobody answers.
This feature saves you from having to make repeated attempts to reach the user.
You receive a callback:
• When the other party is no longer busy
• When the user who did not answer has conducted another call

When configured (consult your administrator), all callback requests are

automatically deleted overnight.

Saving a callback
Prerequisite: You have reached a busy line or no one answers.
Set Callback Press the softkey.

Accepting a callback
Prerequisite: A callback was saved. Your telephone rings and the following
message appears on the display "Callback: ...“.
^ Lift the handset.
or
Speaker Press the key shown. The LED lights up.
or
Answer Press the softkey.
Z You hear a ring tone.
Pay attention to the notes on voice encryption Æ Page 94.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Basic functions 49

Viewing and deleting a saved callback

c Open the idle menu Æ Page 27.
View callbacks Press the softkey1.

Next callback Select and confirm to display additional entries.

Deleting a displayed entry

Delete Confirm the option shown.

Ending retrieval
Exit Select and confirm the option shown.
or
Speaker Press the key shown. The LED goes out.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

50 Enhanced phone functions

Enhanced phone functions

Accepting calls

Accepting a call via the headset

Prerequisite: A headset is connected.

Make sure your headset port is set up properly Æ Page 144.

Headset The LED flashes when a call is received.

Press the key shown.
or
Answer Press the softkey.
if nec. Vol.+ or Vol.- Adjust the call volume.
Pay attention to the notes on voice encryption Æ Page 94.

Ending the call

Headset Press the key shown. The LED goes out.
or
S Press the "Disconnect" key (if configured Æ Page 77)

Picking up a call for another phone

You hear another telephone ring.
T Press the flashing key.
or
Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown1.

Pickup - directed Select and confirm the option shown.

line.123345 Confirm the displayed line.

or
Select extension Select and confirm the option shown.
j Enter the number of the ringing telephone.
Pay attention to the notes on voice encryption Æ Page 94.

Picking up a call in a team Æ Page 123.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Enhanced phone functions 51

Using the speakerphone

A colleague addresses you directly over the speaker with a speaker call. You
hear a tone before the announcement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speakerphone mode.

^ Lift the handset and answer the call.

or
Mute off Press the "OK" key to confirm your selection and answer the call.
or
Speaker Press the key and answer.

If handsfree answerback is enabled (see below), you do not need to

switch on the microphone - you can answer directly. You can answer
immediately in speakerphone mode.
If handsfree answerback is disabled (default setting), follow the procedure
described above.
Placing a speaker call to a colleague Æ Page 58.

Enabling and disabling handsfree answerback

c Open the idle menu Æ Page 27.
HF answerback on Select and confirm the option shown.
or
HF answerback off Select and confirm the option shown.
52 Enhanced phone functions

Accepting calls from the entrance telephone and

opening the door
If an entrance telephone has been programmed, you can use your telephone to
speak to someone at the entrance telephone and to activate a door opener.
If you have the proper authorization (consult your administrator), you can
activate the door opener, enabling visitors to open the door themselves by
entering a 5-digit code (e.g. using a DTMF transmitter or the keypad installed).

Speaking to visitors via the entrance telephone

Prerequisite: Your telephone rings.
^ Lift the handset within thirty seconds. You are connected to the entrance
telephone immediately.
or
^ Lift the handset and answer the call.
j Dial the entrance telephone number.

Opening the door from your telephone during a call from the
entrance telephone
Open door Confirm the option shown.

Opening the door from your telephone without conducting a call

with the entrance telephone
Services Open the Service Menu Æ Page 39.
Open door Select and confirm the option shown.
j Dial the entrance telephone number.

Special features must be taken into consideration if your telephone

operates with system networking via LAN Æ Page 132!

Opening the door with a code (at the door)

j After ringing the bell, enter the five-digit code (using the keypad or a DTMF
transmitter). Depending on how the door opener has been programmed, a
doorbell call signal may or may not be forwarded.

Activating the door release

Services Open the Service Menu Æ Page 39.
More features g Select and confirm the option shown.

Door opener on Select and confirm the option shown.

j Dial the entrance telephone number.
j Confirm the five-digit code to change the code.
or
3=change password Select the displayed function and press "OK" to change the code.
Enhanced phone functions 53

1=enable with ring Select and confirm the option shown.

or
2=enable without ring Select and confirm the option shown. You can also open the door without a
doorbell ring.

Deactivating the door opener

Services Open the Service Menu Æ Page 39.
More features g Select and confirm the option shown.

Door opener off Select and confirm the option shown.

Accepting a call from an answering machine

Prerequisite: An answering machine is configured (consult your administrator).
Messages The LED lights up. Press the key shown.
For a more detailed description of how this function works, refer to Æ Page 38.
54 Enhanced phone functions

Making calls

Redialing from a call list

For information about the call lists as well as sample entries, refer to Æ Page 36.

Call Log Press the key until the call list you want is active.
Niels, Bohr g 18.10. Select and confirm the entry you want.
The phone number is dialed immediately.
or
Dial Press the softkey.
The phone number is dialed.
or
Details Press the softkey.
12345 Press the softkey for the selected phone number.
The phone number is dialed.
Pay attention to the notes on voice encryption Æ Page 94.

Using a personal phonebook

For information about the personal phonebook as well as sample entries, refer
to Æ Page 33. For a description of how to create contacts, refer to Æ Page 83.

Calling a contact from the phonebook list

Directory Press the key shown until the "Personal" tab is active.
Search for a contact Æ Page 33.
or
Niels, Bohr g Select the party.
k Confirm the option shown. The phone number defined as the default number
(Æ Page 83) is dialed.
or
Details Press the softkey.
Dial Select and confirm the required phone number using the icons and press the
softkey.
Explanation of the icons Æ Page 33.
Pay attention to the notes on voice encryption Æ Page 94. bd
Enhanced phone functions 55

Calling a contact from a group

Directory Press the key shown until the "Personal" tab is active.
Options g Select and confirm the option shown.

Groups Press the softkey.

VIP g Select the required group.

View Press the softkey.

Niels, Bohr g Select a group member.

k Confirm the option shown. The phone number defined as the default number
(Æ Page 83) is dialed.
or
Details Press the softkey.
Dial Select and confirm the required phone number using the icons and press the
softkey.
Explanation of the icons Æ Page 33.
Pay attention to the notes on voice encryption Æ Page 94.
56 Enhanced phone functions

Using a system phonebook

For information about the system phonebook, refer to Æ Page 35.

Directory Press the key shown until the "Phonebook" tab is active.
or
c Open the idle menu Æ Page 27.
Phonebook Press the softkey.
if nec. If the system phonebook contains multiple directories:
1=internal Confirm the option shown.
Search for a contact Æ Page 33.
or
Marie, Curie g Select the option shown using the navigation block Æ Page 20.
k Confirm the option shown. The phone number is dialed immediately.
or
g Open the context menu.
Call Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 94.

Using the LDAP directory

For information about the LDAP directory, refer to Æ Page 35.

Prerequisite: You searched for and selected a contact in an LDAP database

Æ Page 88.

Isaac, Newton g Confirm; the phone number is dialed immediately.

or
Dial Press the softkey.
or
Call Select and confirm the option shown.
Pay attention to the notes on voice encryption Æ Page 94.
Enhanced phone functions 57

Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial numbers (consult your
administrator).
Services Open the Service Menu Æ Page 39.
Use speed dialing Select and confirm the option shown1.
j Enter a three-digit speed-dial number.
Pay attention to the notes on voice encryption Æ Page 94.
if nec. Suffix dialing
j If necessary, you can suffix-dial additional digits (for example, the user's
extension) at the end of the saved station number.
If this feature is configured, a suffix is automatically dialed (for example, "0" for
the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys Æ Page 57.
Services Open the Service Menu Æ Page 39.
Use speed dialing Select and confirm the option shown[1].
* Press the key shown.
j Press the required speed-dial key.
Pay attention to the notes on voice encryption Æ Page 94.

Configuring a speed-dial key

You can program the keys 0 to 9 with ten frequently used phone
numbers.
Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

Change speed dial Select and confirm the option shown[1].

* Press the key shown.
j Press the required speed-dial key. If the key is already in use, the programmed
phone number appears on the screen.
Change Confirm the option shown.
j First enter the external code and then the external station number.
Save Confirm the option shown.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

58 Enhanced phone functions

or If you make a mistake

Previous Select and confirm the option shown.
This deletes all numbers entered.
Next Confirm the option shown.
or
Change Select and confirm the option shown.
or
Delete Select and confirm the option shown.
or
Exit Select and confirm the option shown.

Talking to your colleague with a speaker call

You can make a speaker announcement through a loudspeaker if connected
(consult your administrator) or to an internal user with a system telephone
without any action on their part.

Services Open the Service Menu Æ Page 39.

Calls g Select and confirm the option shown.

Speaker call Select and confirm the option shown1.

j Enter the phone number.

Responding to a speaker call Æ Page 51.

Talking to your colleague with discreet calling

If this function has been configured (consult your administrator), you can join an
ongoing call conducted by an internal user on a system telephone with display.
You can listen in unnoticed and speak to the internal user without being
overheard by the other party (discreet calling).

^ Lift the handset.

*945 Enter the code.
j Enter your internal station number.

Your administrator can protect your telephone against discreet calling.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Enhanced phone functions 59

Automatic connection setup (hotline)

If this function is configured (consult your administrator), the system
automatically sets up a connection to a preset internal or external destination.

^ Lift the handset.

Depending on the setting, the connection is either set up immediately or only
after a preset period of time (= hotline after a timeout).

Reserving a trunk
If configured (consult your administrator), you can reserve an occupied line for
yourself.
When the line is free, you receive a call and a note on the display.

Prerequisite: "Currently busy" appears on the display.

Reserve trunk Confirm the option shown.

Reserved line becomes free

Z Your phone rings. "Trunk is free" appears on the display.
^ Lift the handset.
Z You will hear the dial tone.
j Enter the external phone number.
60 Enhanced phone functions

Assigning a station number (not for U.S.)

If this function has been configured (consult your administrator), you can
selectively assign a specific number (DID number) to your telephone before
making an external call. The assigned number then appears on the called party's
display.

Services Open the Service Menu Æ Page 39.

Calls g Select and confirm the option shown.

Temporary MSN Select and confirm the option shown.

j Enter the DID number you wish to use.
j Enter the external phone number.

Associated dialing/dialing aid

If this function has been configured (consult your administrator), you can use a
dialing aid to dial numbers and set up calls for your telephone.
The operating procedure depends on whether the dialing aid is connected to the
S0 bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid for other telephones.

Dialing aid on the S0 bus:

On the PC, select a destination and start dialing.
^ The speaker on your telephone is switched on. Lift the handset when the other
party answers.

Dialing aid at the a/b (T/R) port:

On the PC, select a destination and start dialing.
"Lift the handset" appears on the PC screen.
^ Lift the handset.

Dialing aid from your telephone for another telephone

Services Open the Service Menu Æ Page 39.
Associated dial Select and confirm the option shown.
j Enter the internal station number ("Call for:").
j Enter the number you wish to dial.
Enhanced phone functions 61

During a call

Using call waiting (second call)

You can still be reached by a caller even if you are already conducting a call.
The call waiting tone signals a second call.
You can ignore or accept the second call.
When you accept the waiting call, you can either end the first call or place it on
hold and resume the call later on.
You can also block the second call or the signal tone Æ Page 62.

Prerequisite: You are conducting a call and hear the camp-on tone
(approx. every six seconds).

Ending the first call and answering the second call

\ Replace the handset. Your phone rings.
Pay attention to the notes on voice encryption Æ Page 94.
^ Answer the second call. Lift the handset.

Placing the first call "on hold" and accepting the second call
Call waiting Press the softkey.
Pay attention to the notes on voice encryption Æ Page 94.
You are connected to the second caller. The first party is placed on hold.

Ending the second call and resuming the first one

Quit and retur…. Press the softkey.
or
\ Replace the handset.
hz 23189 Coco Recall the first party.
^ Lift the handset.
You are reconnected with the first party.
62 Enhanced phone functions

Preventing and allowing a second call (call waiting)

If this function has been configured (consult your administrator), you can prevent
or allow a second call Æ Page 61 from being signaled by automatic camp-on
during an ongoing call.

Services Open the Service Menu Æ Page 39.

Call wait.trm.off Select and confirm the option shown1.
or
Call wait.trm.on Select and confirm the option shown.

Activating/deactivating the camp-on tone

You can suppress the camp-on tone (approx. every six seconds) for second
calls. A single special dial tone then alerts you to the waiting call.

Activating the call waiting tone

c Open the idle menu Æ Page 27.
Waiting tone o… Press the softkey.

Deactivating the call waiting tone

c Open the idle menu Æ Page 27.
Waiting tone o… Press the softkey.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Enhanced phone functions 63

Parking a call
You can park up to ten internal and/or external calls. Parked calls can be
displayed and picked up on another telephone. This feature is useful,
for example, if you want to continue a call at another phone.

Prerequisite: You are conducting a call.

Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown.

Park a call Select and confirm the option shown.

0 ... 9 Enter the number of the park position (0 - 9) and make a note of it. If the park
position number you entered is not displayed, it is already in use; enter another
one.

Retrieving a parked call

Prerequisite: One or more calls have been parked. The phone is idle.
Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown.

Retrieve call Select and confirm the option shown1.

0 ... 9 Enter the park position number you noted earlier.

If the park position number you enter is not in use, you cannot retrieve the call.

If a parked call is not picked up, the call is returned to the telephone from
where it was parked (recall) after a specific period of time.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

64 Enhanced phone functions

Placing an external call on hold

You can place external calls on hold. All other stations can then pick up the call
on the assigned line.

Hold Press the key shown.

Held on line: 801 The message of the relevant trunk appears (e.g. 801); note the trunk number.
If available, the LED of the assigned trunk key flashes slowly.
if nec.
\ Replace the handset.
or
S Press the "Disconnect" key (if configured Æ Page 77). Depending on the
configuration, this may be necessary so other members can also pick up the call
on hold.

Picking up a held call

Prerequisite: One or more calls are on hold. The phone is idle.
Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown.

Retrieve line Select and confirm the option shown.

or
S If the "Retrieve" key Æ Page 77 is available, press it.
j Enter the noted trunk number.
or
T If there is a "Line:" key available for the relevant trunk, the LED flashes slowly.
Press the key shown.
Enhanced phone functions 65

Conference
In a conference call, you can talk to as many as four other parties at the same
time. These may be internal or external users.

You can only add parties to or remove them from a conference if you
initiated the conference.

[ You are conducting a call.

Start conferen… Press the softkey.
j Call a third party.
if nec. If the third party does not answer:
Return to held… Press the softkey.
Inform this party that you are initiating a conference.
Conference Press the softkey.
Z A tone sounds every 30 seconds to indicate that a conference is in progress
(can be disabled, consult your administrator).

If voice encryption is not activated or not available on a conference party's

phone, the entire conference is not secure. It may be indicated that the call
is not secure Æ Page 94.

Adding up to five parties to a conference

Add party Press the softkey.
j Call the new party.
Conference Press the softkey.

Removing parties from the conference

bd Select a station.
Drop last conf… Press the softkey.

If a participant who was connected to the conference via an unencrypted

line leaves, the conference remains unsecured.

Ending a conference
End conference Press the softkey.
or
\ Replace the handset if this feature is configured (consult your administrator).

Leaving a conference
Withdraw Press the softkey.
or
\ Replace the handset if this feature is configured (consult your administrator).
66 Enhanced phone functions

Activating tone dialing/DTMF suffix-dialing

You can transmit dual-tone multifrequency (DTMF) signals during a call to
control devices, such as an answering machine or automatic information
system.

Services Open the Service Menu Æ Page 39.

Calls g Select and confirm the option shown.

DTMF dialing Select and confirm the option shown.

j You can use the keys 0 through 9, ) and ( to transmit DTMF

signals.

Ending the call also deactivates DTMF suffix dialing.

Your system may be configured so that you can start DTMF suffix dialing
immediately after setting up a connection.
Enhanced phone functions 67

Recording a call
If configured (consult your administrator for details), you can record an active
call.

Prerequisite: You are on a call, the "Recording" key is configured Æ Page 77.
S Press the "Recording" key. The LED lights up.
You and the other party hear an acoustic announcement, indicating that
recording has started, and an acoustic signal is emitted approx. every 15
seconds during the entire recording session.

During recording, it is not possible to add further call parties.

Stopping recording
R Press the illuminated "Recording" key. The LED goes out.

Listening to a recording
Playback of the recording depends on the voice recording system used (see the
relevant user manual).

Transferring a call after a speaker call announcement

in a group
If this function has been configured (consult your administrator), you can use a
speaker call (announcement Æ Page 58) to announce a call in progress to a
group of users Æ Page 123.
Once a member of the group has accepted the call request, you can transfer the
waiting party.

Prerequisite: You are conducting a call.

Enquiry Press the softkey. The other party is placed on hold.
Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown.

Speaker call Select and confirm the option shown.

j Enter the group's station number.
[ Announce the call.
When a member of the group answers the call Æ Page 51, you are connected
to this party.
\ Replace the handset.
or
Transfer Press the softkey1.

If the connection between the two other parties is not established within
45 seconds, the call from the first party returns to you (=recall).

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

68 Enhanced phone functions

Sending a trunk flash

To activate ISDN-type services and features through the network carrier's
analog trunks or those of other communication platforms (such as "consultation
hold"), you must send a signal to the trunks before dialing the service code or
telephone number.

Prerequisite: You have set up an external connection.

Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown.

Trunk flash Select and confirm the option shown1.

j Enter the service code and/or telephone number.

If you cannot reach a destination

Call waiting (camp-on)

Prerequisite: You have dialed an internal number and hear a busy signal. It is
important that you reach the called party.
Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy
tone is followed by the ring tone.
The called party can then respond Æ Page 61.

The called party can prevent this automatic call waiting Æ Page 62.
If this feature is configured (consult your administrator), you will hear the
ring tone and the message "Camp-on" is immediately displayed.

Busy override - joining a call in progress

This function is only possible if it has been configured by your administrator.

Prerequisite: You have dialed an internal number and hear a busy signal. It is
important that you reach the called party.
Override Select and confirm the option shown.
The called party and person to whom this party is talking hear an alerting tone
every two seconds.
If the called party has a system telephone with display, the following appears on
the screen: "Override: (Number or name)".
You can now start talking.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Enhanced phone functions 69

Using night answer

When night answer mode is active, for example during a lunch break or after
office hours, all external calls are immediately forwarded to a specific internal
telephone (night station). The night station can be defined by your administrator
(= standard night answer service) or by you (= temporary night answer service).

Activating
Night answer on Select and confirm the option shown.

*=default Press the "OK" dialog key to confirm (= standard night answer service).
or
j Enter the destination number (= temporary night answer service).
Save Confirm the option shown.

Deactivating
Night answer off Select and confirm the option shown.
The administrator can also configure an "automatic night answer service". The
automatic night answer service activates at specific times for your telephone
depending on how it is programmed.
You can deactivate the automatic night answer service or replace it with a night
answer service you configured.
70 Call forwarding

Call forwarding
You can immediately forward internal or external calls to different internal or
external telephones (destinations). (External destinations require special
configuration in the system.)
Select your preferred method:
• ”Call forwarding key” Æ Page 71
• ”Activating call forwarding via the Program/Service menu” Æ Page 73
You can program additional call forwarding instructions via the Program/Service
menu ”Using system forwarding instructions” Æ Page 74.

When call forwarding is active, a special dial tone sounds when you lift the
handset.
If DID DTMF is active (consult your administrator), you can also forward
calls to this destination.
If you are a call forwarding destination, the call forwarding key will flash
Æ Page 19.

Active call forwarding indication

An active call forwarding instruction is indicated on the display when your phone
is idle Æ Page 27:
Forward The key LED lights up.
The call forwarding icon, the phone number and, where applicable, the name of
the forwarding destination are displayed on the first line below the status bar.
The name of the party is used if stored in the phonebook.

220870 Dalai Lama

If call forwarding is activated for internal or external calls, the number is

preceded by the abbreviation "INT" or "EXT".

INT Dalai, Lama

Call forwarding 71

Overview of call forwarding types

Different input screens are displayed depending on how you program call
forwarding (call forwarding key Æ Page 71 or Program/Service menu
Æ Page 73). The entries in the relevant menus correspond as explained in the
following table:

Call forwarding key Program/Service Action

menu
Variable: All calls 1=all calls All calls are forwarded, the
saved phone number is
deleted after deactivation.
Variable: External calls 2=external calls only Only external calls are
forwarded.
Variable: Internal calls 3=internal calls only Only internal calls are
forwarded.

Call forwarding key

Forward The call forwarding key offers a quick way to activate/deactivate call forwarding
instructions Æ Page 73 and open the "Forwarding" page where you can edit
these instructions Æ Page 71.

Editing call forwarding instructions

A selection of softkeys is displayed when you press the call forwarding key.
The Settings softkey displays an overview of all call forwarding types (see table
above).
You can select a call forwarding type here and set station numbers as forwarding
destinations.

z You can also configure this setting via the web interface Æ Page 154.
Forward Press the key briefly. The LED lights up.

Settings Press the softkey.

The "Forwarding" page opens.
Variable: All calls Select a call forwarding type Æ Page 71.

Enter dest. Press the softkey.

j Enter the forwarding destination. Any numbers saved will be offered to you on
softkeys with the call forwarding type "all calls".
Save Press the softkey.
Phone Press the key to switch to the call view.
or
Enable Press the softkey.
j Enter the forwarding destination.
Save Press the softkey.
Phone Press the key to switch to the call view.
72 Call forwarding

Saving a phone number as a favorite for call

forwarding
You can save up to five phone numbers as favorites. These phone numbers are
then offered to you on softkeys when you are programming a call forwarding
destination.
If you use a station number for a contact that is already stored in the personal
phonebook, the submenu for the call forwarding type selected shows the
relevant name with the appropriate icon rather than the station number.
Example:

Variable: All calls g

Dalai, Lama
z You can also configure this setting via the web interface Æ Page 156.
Forward Press the key shown.
Settings Press the softkey.
The "Forwarding" page opens.
Variable: All calls g Select a call forwarding instruction of your choice.

Edit favourites Press the softkey.

The "Edit favourite numbers" page opens. Existing phone numbers are
displayed.
Select and confirm the phone number input field, for example "1".
bd Select profile (1 to 5).
Edit Press the softkey.
j Enter the phone number.
The following softkeys are available to you for input:
• 123->Abc
• Cancel
• <- Cursor
• Cursor ->
• Copy
• Paste
Done Press the softkey to conclude input of the phone number.

Save Press the softkey to save the list of favorites.

Call forwarding 73

Forwarding express activation for "all calls"

Forward Press the key briefly. The LED lights up.
j Enter the forwarding destination.
Set forwarding Press the softkey.
or The last forwarding destination saved for "all calls" is offered to you on the first
softkey:
Dalai, Lama Press the softkey.
Call forwarding is now active for all calls. The forwarding destination is
automatically deleted when call forwarding is deactivated Æ Page 73.

Activating call forwarding via the Program/

Service menu

Configuring via the Service Menu

c Open the idle menu Æ Page 27.

Special features must be taken into consideration if your telephone

operates with system networking via LAN Æ Page 129!
Forwarding on Press the softkey.
1=all calls Confirm the option shown.
or
2=external calls only Select and confirm the option shown.
or
3=internal calls only Select and confirm the option shown.

j Enter the destination number.

Save Confirm the option shown.

Deactivating call forwarding

Forward Press the illuminated key. The key LED goes out.
or
c Open the idle menu Æ Page 27.
Forwarding off Press the softkey.
74 Call forwarding

Using system forwarding instructions

Call forwarding no reply (CFNR)

Calls that are not answered after three rings (=default, can be adjusted by
administrator) or that are received while another call is ongoing can be
automatically forwarded to a specified telephone.

Services Open the Service Menu Æ Page 39.

Destinations g Confirm the option shown.

CFNR on Select and confirm the option shown.

if nec. If a phone number is already entered:
Change Confirm the option shown.
j Enter the destination phone number.
• Enter the internal station number for internal destinations.
• Enter the external code and the external station number for external
destinations.
Save Confirm the option shown.

Deactivating call forwarding/deleting a destination:

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

CFNR off Select and confirm the option shown.

Delete Confirm to deactivate and delete the forwarding destination.

or
Exit Select and confirm to return to idle mode and not deactivate call forwarding.

If CFNR is activated, "CFNR on" appears briefly on the display after you
hang up.
Call forwarding 75

Call forwarding in the event of telephone failure

(CFSS)
If configured (consult your administrator), you can define an internal or external
call forwarding destination that activates in the event of telephone failure.

Services Open the Service Menu Æ Page 39.

Destinations g Confirm the option shown.

Forward Line: CFSS on Select and confirm the option shown.

if nec. If a phone number is already entered:
Change Confirm the option shown.
j Enter the destination number.
Save Confirm the option shown.

Deactivating call forwarding/deleting a destination

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

Forward Line: CFSS off Select and confirm the option shown.

Delete Confirm to deactivate and delete the forwarding destination.

or
Exit Select and confirm to return to idle mode and not deactivate call forwarding.
76 Call forwarding

Call forwarding in the carrier network and

forwarding multiple subscriber numbers (MSN)
(not for U.S.)
If this function has been configured (consult your administrator), you can forward
calls to your assigned multiple subscriber number MSN (DID number) directly
within the carrier network.
For example, you can forward your phone line to your home phone after
business hours.

Trunk FWD on Select and confirm the option shown.

1=immediate Select and confirm the call forwarding type required.

or
2=on no answer
or
3= on busy

j Enter your DID number.

j Enter the destination number (without the external code).
Save Confirm the option shown.

Deactivating call forwarding

Trunk FWD off Select and confirm the option shown.

Confirm the displayed call forwarding type.

or
1 or 2 or 3 Enter the activated call forwarding type.
j Enter your DID number.
Programming keys 77

Programming keys
You can program frequently used functions, phone numbers or procedures onto
the keys on your OpenScape Desk Phone IP 55 G.

Configuring function keys

See also Æ Page 22.

Example: Programming the Shift key

S Press and hold the required sensor key.
Assign function Press the softkey.
or
Services Open the Program/Service menu Æ Page 39.
Prog. feature key Select and confirm the option shown.
S Press the required sensor key.
If the key is already in use, the programmed phone number appears on the
display.
Change key Confirm the option shown.

A list of all available functions is displayed, see the overview Æ Page 78.

More features g Select and confirm the option shown.

Shift key Confirm the option shown.

if nec.
Save incomplete Select and confirm the option shown.
Some functions (e.g. with "Call forwarding") can be saved even if incomplete.
This means that when later initiating the function by pressing the button, further
inputs are required.
Save Confirm the option shown.

Pressing the key initiates the programmed function. For functions that can
be switched on/off such as "Do not disturb", press once to switch the
function on and press again to switch the function off. When the function
is switched on, the LED lights up.
The label appears automatically and cannot be changed for the Shift key. It can
be changed for all other functions Æ Page 82.
The LED displays show the status of the function Æ Page 22 and Æ Page 78.
78 Programming keys

Overview of functions
The functions are split into the following menus:
• Destinations
• Control Relay
• PIN and Authorization
• Calls
• More Features

The available functions depend on your configuration. If a function is

missing, consult your administrator.
Saved function LED displays
Call forwarding, Forwarding - trunk, Forward line, Night answer, Do not
disturb, Telephone lock, Advisory message, Ringer cutoff, HF answerback
on/off, Join/leave group, Caller ID suppression, Call wait.trm., Waiting tone
off, Ring transfer, Recording, Door opener on/off, Control relay
(only for OpenScape Business), Ringing group on, Shift key, UCD
(Available on/off, Work on/off), Night answer on/off, MULAP Privacy
Release:
S Saved function is not activated.
R Saved function is activated.
Callback:
S You have no entry for callback.
R You have an entry for callback.
Repdial key (internal), direct station select:
S Party not on a call.
R Party is on a call or has activated DND.
T Flashing quickly - I'm being called, please accept.
Flashing slowly - another party is being called and has not yet accepted the call.
Call key, General call key, Trunk key, MULAP key, Temporary MSN:
S No call via the corresponding trunk.
R Active call via the corresponding trunk.
T Flashing quickly - call on the corresponding trunk, call pickup is possible by
pressing the key.
Flashing slowly - a call is placed on hold on the relevant trunk.
Trunk group key:
S At least one trunk is free.
R All lines in this trunk group are occupied.
View call charges:
S No chargeable calls have been set up since the last check.
R Chargeable calls have been set up since the last check.
Call forwarding, Forward line:
T Flashing slowly - your line is a call forwarding destination.
Fax/answering machine details:
S No fax received or no message on the answering machine.
R Fax received or message on the answering machine.
View the number of calls:
S No waiting callers.
Programming keys 79

T Flashing quickly - callers waiting (certain number is exceeded).

Flashing slowly - callers waiting (certain number is reached).
Data I/O service:
S No connection to an application.
R Active connection to an application.
T Flashing slowly - connection to an application is temporarily interrupted.

The following functions programmed on keys do not have a LED function:

Repdial key (external), Procedure key, Trace call, Speed dial, Disconnect,
Clear, Lock all phones, Send message, Phonebook (1=internal, 2=LDAP),
Call waiting, Toggle/Connect, Conference, Speaker call, Retrieve line, Reserve
trunk, Release trunk, Temporary phone, Override, Park a call, Pickup - directed,
Pickup - group, Account code, Show call charges, Page, Answer page, Timed
reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key,
Consult internal, Consultation, Associated dial, Associated serv., Tel. data
service, Relocate/Change number, Mobile login, Discreet call.
80 Programming keys

Programming a procedure key

Numbers and functions that require further input, i.e. which contain several
operating steps, can be saved on a key on your telephone.

S Press and hold the required sensor key.

Assign function Press the softkey.
or
Services Open the Program/Service menu Æ Page 39.
Prog. feature key Select and confirm the option shown.
S Press the required sensor key.
If the key is already in use, the programmed phone number appears on the
display.

Change key Confirm the option shown.

More features g Select and confirm the option shown.

Procedure key Confirm the option shown.

j Enter procedure. Example:
*67 Code for associated dialing.
231 Number of the phone for which the call should be made.
01234 The number to be dialed.
if nec. S Press the "Pause" key to enter pauses (a "P" appears on the display).
Save Confirm the option shown.
or If you make a mistake:
Previous Select and confirm the option shown.
This deletes all numbers entered.
if nec.
Key label Select and confirm the option shownÆ Page 82.

Exit Confirm the option shown.

or
Another key Select and confirm the option shown.

Select the stored procedure by pressing the sensor key.

Procedures with activatable/deactivatable functions are activated by
pressing the sensor key once and deactivated by pressing it again.
You can press the procedure key during a call to automatically send the
saved digits as DTMF signals Æ Page 66.
Programming keys 81

Configuring repdial keys

You can also program internal and external station numbers at the second level.
The LED function is not available for internal station numbers at the second
level.
To program the second level, you have to program a "Shift" key Æ Page 77.
See also Æ Page 22.

S Press and hold the required sensor key.

Assign function Press the softkey.
or
Services Open the Program/Service menu Æ Page 39.
Prog. feature key Select and confirm the option shown.
S Press the required sensor key.
If the key is already in use, the programmed phone number appears on the
display.
if nec.
Next level Select and confirm to save the phone number on the second level.

Change key Confirm the option shown.

Destinations g Confirm the option shown.

Repdial key Confirm the option shown.

j Enter the phone number.
or
Speed dial Select and confirm the option shown.
j Enter the speed-dial number (the speed-dial numbers correspond to the system
phonebook Æ Page 35).
if nec.
Key label Select and confirm the option shownÆ Page 82.

Exit Confirm the option shown.

or
Another key Select and confirm the option shown.
82 Programming keys

Changing the label retrospectively

The label set when a repdial key was programmed can also be subsequently
changed.

Changing the label

Services Open the Program/Service menu Æ Page 39.
Prog. feature key Select and confirm the option shown.
S Press the required sensor key.
The assignment is displayed on the screen.
Change key Confirm the option shown.
if nec.
Next level Select and confirm to make the change on the second level.

Key label Select and confirm the option shown.

Change Confirm the option shown.

j Enter the required key label text Æ Page 23.
Change Confirm the option shown.
or
Default label Select and confirm to reset to the default label.

Save Select and confirm the option shown.

or
Previous Select and confirm to cancel the entry.

Exit Confirm the option shown.

Deleting key programming

S Hold down the required key.
Assign function Press the softkey.
if nec.
Next level Select and confirm the option shown to delete the entries on the second level.

Clear key Select and confirm the option shown.

Exit Select and confirm the option shown.

Phonebooks and call lists 83

Phonebooks and call lists

Personal phonebook
For a detailed description of this function, refer to Æ Page 33.

Creating a new contact

Directory Press the key shown until the "Personal" tab is active.
New contact Press the softkey.
The form for entering contact data opens.
Last name Confirm the option shown.
j Enter and confirm text Æ Page 26.
Business 1 Select and confirm the option shown.
j Enter the phone number Æ Page 24 and confirm.
if nec.bd Select and fill out additional fields.
Save Press the softkey to save the new contact.
or
Exit (no save) Press the softkey to cancel the action.

Defining the default number

If you have multiple numbers saved for a contact, you can define the default
number here that should be used automatically when dialing directly using the
phonebook Æ Page 54.
Directory Press the key shown until the "Personal" tab is active.
Niels, Bohr g Select a contact.

Details Press the softkey.

Select the "Default No." entry.
Business 1 g The phone displays the current setting.
Confirm the option shown. A list of available phone numbers is displayed.
Mobile Select the required telephone number.

Select Press the softkey.

Save Press the softkey to save the changed contact.

or
Exit (no save) Press the softkey to cancel the action.
84 Phonebooks and call lists

Saving a picture for a contact

Prerequisite: Your administrator has uploaded pictures to the OpenScape Desk
Phone.
Directory Press the key shown until the "Personal" tab is active.
Niels, Bohr g Select a contact.

Details Press the softkey.

Select the "Picture" entry.
No picture g The phone displays the current setting.
Confirm the option shown.
Picture 1 Select the required picture.

Select Press the softkey.

Save Press the softkey to save the changed contact.

or
Exit (no save) Press the softkey to cancel the action.

Changing contact data

Directory Press the key shown until the "Personal" tab is active.
Niels, Bohr g Select a contact.
g Open the context menu.
Details Press the softkey.
bd Select the required field.
if nec. a Delete existing text.
j Enter the new text Æ Page 26 and confirm.
if nec. bd Select and edit additional fields.

Save Press the softkey to save the changed contact.

or
Exit (no save) Press the softkey to cancel the action.
Phonebooks and call lists 85

Managing the phonebook

Defining the contact display format
Directory Press the key shown until the "Personal" tab is active.
Display Press the softkey.

bd Select a display format.

Example Option
Miller, Peter Lastname, Firstname
Peter Miller firstname lastname
Miller, P lastname f
P Miller f lastname
Select Press the softkey.
a Exit the selection. The display format is changed immediately.

Deleting contacts from the phonebook

Directory Press the key shown until the "Personal" tab is active.
Niels, Bohr g Select a contact.

Delete Press the softkey.

Delete Press the softkey again. The selected entry is deleted.

Deleting all phonebook entries

Directory Press the key shown until the "Personal" tab is active.
Delete all Press the softkey.

Delete all Press the softkey. All entries are deleted.

86 Phonebooks and call lists

Managing groups
Creating a group
Directory Press the key shown until the "Personal" tab is active.
Groups Press the softkey. "Manage Groups" opens.

New group Press the softkey.

Confirm the "Group Name".

j Give the group a name Æ Page 26.

Save Press the softkey. The new group is saved.

or
Exit (no save) Press the softkey to cancel the action.

Adding a contact to a group

Directory Press the key shown until the "Personal" tab is active.
Niels, Bohr g Select a contact.

Details Press the softkey.

Select the "Groups" entry.
No group g Confirm the option shown.

VIP Select and confirm a group in the context menu.

Save Press the softkey. The entry is saved.

or
Exit (no save) Press the softkey to cancel the action.
Phonebooks and call lists 87

Deleting a contact from a group

Directory Press the key shown until the "Personal" tab is active.
Niels, Bohr g Select a contact.

Details Press the softkey.

Select the "Groups" entry.

VIP g For example, confirm "VIP".

No group Select and confirm the option shown in the context menu.

Save Press the softkey. The contact no longer belongs to a group.

or
Exit (no save) Press the softkey to cancel the action.

Deleting a group
Directory Press the key shown until the "Personal" tab is active.
Groups Press the softkey.
.
VIP g For example, confirm the "VIP" group.

Delete Press the softkey.

.
Delete Press the softkey again. The group is deleted and, if necessary, any assigned
contacts remain saved in the phonebook.
88 Phonebooks and call lists

LDAP database
For information about the LDAP directory, refer to Æ Page 35.

Finding an LDAP entry

Pay attention to the notes on voice encryption Æ Page 94.

Directory Press the key shown until the "Corporate phonebook" tab is active.
Advanced find Press the softkey.
Scroll to the required search field (for example, "First name").
Confirm the option shown.

j Enter search text Æ Page 26.

Find Press the softkey.
If several entries match your search criteria, all are displayed in alphabetical
order.

Viewing information about an LDAP entry

Coco, Chanel g Select an entry.

Details Press the softkey. All available information is displayed.

Phonebooks and call lists 89

Importing an LDAP entry into the local phonebook

Coco, Chanel g Select an entry.

Save Press the softkey. The entry is copied with all details into the personal
phonebook. The "Contact created" message appears.

Quick search
Directory Press the key as often as required until the "Corporate" (LDAP) tab is active.
j Enter the initial letter of the last name you need in the single-line search window
at the lower edge of the display.
K For example "K"
Do not enter any further characters. After a predefined period of time or after
pressing the k key, all available names with the corresponding initial letter
are displayed. You can restrict the output by entering the second and other
letters. The # key is used to switch between letters and numbers. The a
key is used to delete individual characters.
You can control the search individually by entering extended characters. To
select extended characters, first press the * key.
Rule list:

Extended character Description

# Searches for the exact string before the extended
character.
, You can enter first and last name separately using a
comma. A search is carried out for the last name
(possibly using a wildcard) and the first name with the
first character after the comma.
* Wildcard. This searches for the character entered and
all possible subsequent characters.
90 Phonebooks and call lists

Call lists
For a detailed description of this function, refer to Æ Page 36.

Viewing details
Call Log Press the key until the call list you want is active.
Niels, Bohr 18.10. Select the entry you want.

Details Press the softkey.

For illustrated examples and descriptions of the displayed information, refer to
Æ Page 37.

Deleting entries
Deleting an individual entry
Call Log Press the key until the call list you want is active.
Niels, Bohr 18.10. Select the entry you want.

Delete Press the softkey. The entry is deleted.

Deleting all entries in a list

Call Log Press the key until the call list you want is active.
Delete all Press the softkey. All entries are deleted (Warning: no security check question
appears).
Phonebooks and call lists 91

Copying entries from the call lists

into the personal phonebook
Call Log Press the key until the call list you want is active.
Niels, Bohr 18.10. 07:06am Select the entry you want.

Copy Press the softkey.

You are offered the following softkeys for "Create contact":
• Save & edit
• Saving
• Cancel)

Save and change

Save & edit Press the softkey.
The screen to edit a contact opens. Fill in the relevant fields accordingly.
Save Press the softkey. The "Contact created" message appears.

Save without changing

Cancel Press the softkey.
An entry is created and the message "Contact created" is displayed.
If you open the phonebook, you will be prompted to update the directory.
A "Copied contacts" group is created for such entries so that you can find them
more easily.
92 Displaying and assigning call charges

Displaying and assigning call charges

Displaying call charges (not for U.S.)

For the current call
Call charges are shown by default on the display when a call ends.
If you want to display call charges as they occur during a chargeable call, your
administrator must request this option from the network operator.
Call charge display must be requested from the network operator and configured
by the relevant administrator.
Depending on the setting, call charges are displayed during or after a call.
Depending on the network operator, free external calls are also displayed.
The message "Free of Charge" appears on the display either before or during
the call.
If the cost indication facility has not been installed, the display will show the
dialed number and/or the duration of the telephone call.

If a call is forwarded, call charges are assigned to the destination of the

call transfer operation.
For all calls and for the last call
Connection charges for the last chargeable call made are displayed first. After
five seconds, the accumulated connection charge (total) is displayed.
Services Open the Service Menu Æ Page 39.
More features g Select and confirm the option shown.

Show call charges Select and confirm the option shown1.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Displaying and assigning call charges 93

Displaying call charges for another

telephone (not for U.S.)
If configured (consult your administrator), you can also display and print
information on chargeable calls for other phones (such as a pay phone).

Prerequisite: You have programmed the function "Show call charges" on a key
Æ Page 77.
The LED lights up to indicate that you have conducted a chargeable call since
the last time you viewed the charges.
S Press the "Call Charges" key. Chargeable calls are displayed.
bd Select a connection.
Print Select and confirm the option shown.
or
Delete Select and confirm the option shown.
or
Add'l information Select and confirm the option shown.
or
Exit Select and confirm the option shown.

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Your administrator has defined account codes for you.

Services Open the Service Menu Æ Page 39.
Calls g Select and confirm the option shown.

Account code Select and confirm the option shown.

j Enter the account code.
if nec. # Press the key shown.
or
#=Save Confirm the option shown.
Depending on configuration (please consult your administrator):
j Enter the external phone number.

You can also enter the account code during an external call.
94 Privacy/security

Privacy/security

Voice encryption
Please see also the explanations on Æ Page 13.

Notes on voice encryption

Warning about an unencrypted connection
Your administrator can define in the communication system whether and how
you are notified of unencrypted calls.
Z Warning tone
and/or
Unencrypted call This message appears on the display.
You will then receive a warning tone and/or a message on the display when you
accept a call, accept a consultation call or are connected to a conference and
the connection to a call partner is unencrypted.

Notification of an encrypted connection

23189 Coco g 01:39 A closed padlock icon appears next to the subscriber ID.

Notification of an unencrypted connection

23133 Yves g 01:63 A struck-through padlock symbol appears next to the caller ID.
Privacy/security 95

User password
You can protect access to the user menu with the user password Æ Page 39.

z You can also configure this setting via the web interface Æ Page 154.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Change user password Select and confirm the option shown.

Current Password Select and confirm the option shown.

j Enter the current password (at least six characters) and confirm your entry.

New user password Select and confirm the option shown.

j Enter the new password (at least six characters) and confirm your entry.

Confirm new user password Select and confirm the option shown.

j Enter the password again and confirm.

Save Press the softkey. The entry is saved.

or
Cancel Press the softkey to cancel the action.
96 Privacy/security

Turning ringer cutoff on and off

If you do not wish to take calls, you can activate the ringer cutoff function. Calls
are only identified by one ring signal, an indication on the display and a key that
has been programmed to flash (such as a trunk key).

Activating
c Open the idle menu Æ Page 27.
Silent ringing… Press the softkey1.

Deactivating
c Open the idle menu Æ Page 27.
Silent ring. o… Press the softkey.

Deactivating the ringtone

You can deactivate your ringtone if you do not want to be disturbed by your
phone ringing.

Deactivating
* Press the key shown until the icon for the deactivated ring tone appears on the
display Æ Page 25.

Activating
* Press the key shown until the icon for the deactivated ring tone disappears from
the display.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Privacy/security 97

Do not disturb
If you do not wish to take calls, you can activate do not disturb. Internal callers
hear the busy tone, external callers are connected to another phone, which you
can specify (consult your administrator).

With multi-line telephones, "Do not disturb" can only be used for the
primary line Æ Page 115.
Activating
c Open the idle menu Æ Page 27.
DND on Press the softkey. The DND icon appears on the status bar Æ Page 25.

Deactivating
c Open the idle menu Æ Page 27.
DND off Press the softkey.

When you lift the handset, you will hear a special tone (continuous
buzzing) reminding you that "Do not disturb" is activated.
Authorized internal callers automatically override the DND feature after
five seconds.

Suppressing your phone number on the

called party’s phone
You can prevent your station number or name from appearing on the displays of
external parties you call. This setting remains active until you deactivate it.

Activating
c Open the idle menu Æ Page 27.
Suppress call … Press the softkey.

Deactivating
c Open the idle menu Æ Page 27.
Restore caller… Press the softkey.

Your administrator can activate/deactivate caller ID suppression for all

phones.
98 Privacy/security

Monitoring a room
You can use a phone to monitor a room. This function must be enabled on the
monitoring phone.
When you call this phone, you can immediately hear what is happening in that
room.

Activating the telephone to be monitored

Services Open the Service Menu Æ Page 39.
Room monitor Select and confirm the option shown.
You can either leave the telephone in speakerphone mode or lift the handset and
leave it directed towards the noise source.

Deactivating the telephone to be monitored

Services Press the illuminated key. The LED goes out.
or
\ Replace the handset.

Monitoring the room

j Enter the internal station number of the phone located in the room that you wish
to monitor.

Trace call – identifying anonymous callers

(not for U.S.)
You can identify malicious external callers. You can record the caller's phone
number during a call or for up to 30 seconds after a call. You should not hang up
in the process.

Services Open the Service Menu Æ Page 39.

Trace call Select and confirm the option shown.

If the trace is successful, the transmitted data is stored by your network

operator. Consult your administrator.
Privacy/security 99

Locking the telephone to prevent

unauthorized use
You can prevent unauthorized parties from accessing certain functions on your
phone during your absence, for example you can prevent external phone
numbers being dialed or your mailbox being accessed. Consult your
administrator to determine which functions are locked.

Locking the phone

c Open the idle menu Æ Page 27.
Lock telephone Press the softkey.
or
# Press the key shown.
j Enter code (telephone lock) Æ Page 100.
The lock icon appears on the status bar Æ Page 25.

When the phone is locked, a special dial tone sounds when the handset
is lifted. Internally, users can make calls as normal.
Your phone can also be locked or unlocked by an authorized party
Æ Page 100.

The following keys are locked additionally:

Directory Display phonebooks Æ Page 33.

Call Log Display call lists Æ Page 36.
Messages Display messages Æ Page 38.
Services Display user/applications menu Æ Page 39.
Forward Call forwarding Æ Page 70.
R Program keys Æ Page 77.

Unlocking the phone

c Open the idle menu Æ Page 27.
Unlock telepho… Press the softkey.
or
# Press the key shown.
j Enter code (telephone lock) Æ Page 100.
100 Privacy/security

Locking another telephone to prevent

unauthorized use
If configured (consult your administrator), you can lock and unlock other
telephones to prevent unauthorized access.
If a phone user locks his or her phone and forgets the PIN code, you can use
this function to unlock the phone again.

Services Open the Service Menu Æ Page 39.

Lock all phones Confirm the option shown1.
j Enter the internal station number of the phone you wish to lock/unlock.
*=lock phone Confirm the option shown.
or
#=unlock phone Select and confirm the option shown.

Saving your PIN code

Enter a PIN code to use the functions
• for locking the phone Æ Page 99
• for using another telephone like your own Æ Page 105
You can change this lock code on your own.

If you forget your code, contact your administrator to have the default code
restored.
The default code is "00000".
Services Open the Service Menu Æ Page 39.
PIN and Authorization g Select and confirm the option shown.

Change PIN Select and confirm the option shown2.

j Enter the current five-digit code.
If you have not yet set a code, use "00000" the first time.
j Enter the new code.
j Re-enter the new code.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

2. ”Differing display views in a HiPath 4000 environment” Æ Page 153
More functions/services 101

More functions/services

Appointments function
You can program your telephone to send you a timed reminder call.
For this to happen, you need to save the time at which you wish to be reminded.
You can enter a single appointment that will take place in the next twenty-
four hours or you can enter a daily recurring appointment.

Saving appointments
Services Open the Service Menu Æ Page 39.
Timed reminder on Select and confirm the option shown.

j Enter a 4-digit time such as 0905 for 9.05 (= 9.05 a.m.) or 1430 for 14.30
(= 2.30 p.m.).
if nec. 2 or 7 If the selected language is "US English" Æ Page 145 you can enter the code 2
for "am" or 7 for "pm" (default = "am").
One time only Confirm the option shown.
or
Daily Select and confirm the option shown.

Save Confirm the option shown.

Deleting and checking a saved appointment

Services Open the Service Menu Æ Page 39.
Timed reminder off Select and confirm the option shown.

Delete Confirm the option shown.

The reminder is deleted.
or
Exit Select and confirm the option shown.
The reminder is not deleted.
102 More functions/services

Using timed reminders

Prerequisite: You have saved a reminder Æ Page 101. The saved time arrives.
Reminder at 1200 The phone rings. The appointment time is displayed.
Speaker Press the key twice.
or
^\ Lift the handset and replace it again.

If you do not answer the timed reminder, it is repeated five times and then
deleted.

Sending a message
You can send short text messages to individual stations or groups of stations
with system telephones.

Creating and sending a message

c Open the idle menu Æ Page 27.
or
[ During a call
Send Message Press the softkey.
j Enter the internal station number of the recipient or group.

0=Please call back Select predefined text (can be changed by the administrator) and confirm.
or
0...9 Enter the code.
The code is shown on your display with the corresponding message.
or
Enter message text Select and confirm, for information on how to enter text Æ Page 24.

Send Confirm the option shown.

Transmitted text messages are saved as callback requests on system

telephones with no display and on ISDN, pulse or tone dialing telephones.
More functions/services 103

Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent message.
c Open the idle menu Æ Page 27.
View sent mess… Press the softkey.

Message sent Confirm the option shown.

The text message is displayed.
Delete Select and confirm the option shown.
The message is deleted.

Viewing and editing incoming messages

Pay attention to the notes on Æ Page 38.

Messages The LED is flashing. Press the key shown.

The sender's caller ID appears on the display.
Message sent Confirm the option shown.
The text message appears on the display.

Viewing the transmission time

Time/date sent Confirm the option shown.

Calling the sender

Call sender Select and confirm the option shown.

Deleting messages
Delete Select and confirm the option shown.
104 More functions/services

Leaving an advisory message

You can leave messages/advisory messages on your phone's display for
internal callers who wish to contact you in your absence.
When you receive a call, the message appears on the caller's display.

c Open the idle menu Æ Page 27.

Absence text o… Press the softkey.

0=Will return at: Select predefined text (can be changed by the administrator) and confirm.
or
0...9 Enter the code directly.
The code is shown on your display with the corresponding message.

Predefined messages with a colon can be completed by entering a digit.

or
Enter message text Select and confirm, for information on how to enter text Æ Page 24.

Save Confirm the option shown.

Deleting advisory messages

c Open the idle menu Æ Page 27.
Absence text o… Press the softkey.
or
R When the "Advisory message" key is available Æ Page 77, the LED lights up.
Press the key shown.
More functions/services 105

Displaying the number of waiting calls/

overload display
You can show the number of external waiting calls on the display if you
programmed a key with "View number of calls" Æ Page 77.
R Press the "Calls in Q" key.
If the number of waiting calls exceeds a preset limit while you are conducting
another call (overload), the LED on the key lights up.
S LED off: There are no waiting calls.
T • LED is flashing slowly:
The set limit has been reached.
• LED is flashing quickly:
The limit has been exceeded (overload).

Using another telephone like your own for a

call
Other parties can temporarily use your phone like their own for an outgoing call.

Services Open the Service Menu Æ Page 39.

PIN and Authorization g Select and confirm the option shown.

Temporary Phone Select and confirm the option shown1.

j Enter the number of the other user.

j Enter the other user’s lock code Æ Page 95.

if nec.
Change PIN If the other user has not set a PIN, he or she is prompted to do so on his or her
phone.
j Enter the external phone number.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

106 More functions/services

Using a mobile connection at another phone

You can configure a mobile phone connection that was set up especially for you
by your administrator on an OpenScape Desk Phone prepared for this purpose
in the system. The original "guest telephone" setting is deactivated. The mobile
connection remains available until you log off from the "guest telephone".
Once you have logged on, most of the functions and features (phone number,
key assignments, authorizations) of your mobile connection are available to you.

Mobility variants
Three mobility variants are available:
• Basic
• Data privacy
• Data mobility
Configuration is performed by your administrator. In the case of the
OpenScape Desk Phone IP 55 G, data backup to a USB Memory Stick is
generally recommended (see Æ Page 149), in order to prevent possible loss of
data.

Basic
When logging on to the "guest telephone", the following mobile connection
settings are transferred:
• Key assignments
• Authorizations
• Call forwarding
Waiting messages are also signaled (mailbox lamp or MWI).
The phonebook and the caller list for the "guest telephone" are displayed and
can be used.
More functions/services 107

Data privacy
When logging on to the "guest telephone", the following mobile connection
settings are transferred:
• Key assignments
• Call forwarding
• Authorizations (other than user password)
Waiting messages are also signaled (mailbox lamp or MWI).
The user password is not transferred. For this reason, you must create a new
password on the telephone if you wish to use OpenStage Manager, for example.
An empty phonebook and an empty caller list are available. The phonebook and
the caller list of the "guest telephone" are not displayed. You can load your own
phonebook and caller list via the restore function from a USB Memory Stick (see
Æ Page 149). Data modified in the phonebook and caller list is lost when you log
off. You should therefore repeat data backup to a USB Memory Stick before
logging off.

Data mobility
When logging on to the "guest telephone", the following mobile connection
settings are transferred:
• Key assignments
• Call forwarding
• Authorizations
• User password
• Directory
• Group designation
• Images (phonebook)
• Caller list
• Canonical settings
Waiting messages are also signaled (mailbox lamp or MWI).
The user password, the canonical settings, the group designation, caller list and
images for the phonebook are saved to a DLS server for the "guest telephone".
The data for the mobile connection is always saved to the DLS server and
regularly updated. The saved data for the mobile connection is then transferred
from the DLS server to the "guest telephone". The transfer status is shown in the
display or can be read from an icon on the status bar (see Æ Page 25).
108 More functions/services

Logging on to the "guest telephone"

Log on to the "guest telephone" with a mobile phone number.

Prerequisite: A mobile connection with a separate phone number and a

password has been configured for you (consult your administrator). The "Mobile
Login" key is configured on your OpenScape Desk Phone if appropriate.
S Press the "Mobile Login" key.
or If a key is not configured
j Enter the code for "Mobile Login (Log on)", (see Æ Page 167).
You see the prompt "New number".
j Enter the mobile phone number.
You are prompted to enter the "Code for nnn" (e.g. 834):

j Enter the password and confirm.

or
# Press the key shown.
or
Entry complete Confirm the option shown.
The logon procedure begins.
Your mobile phone number will appear, preceded by the mobility icon, on the
status bar when you are correctly logged on Æ Page 25.

Basic
You can no longer see the original user settings for the "guest telephone",
however you can now use your connection, with the exception of your personal
phonebook and the call lists.

Data privacy
You can no longer see the original user settings for the "guest telephone",
however you can now use your connection, an empty phonebook and an empty
caller list.

Data mobility
Your connection and your "Mobility phonebook and caller list" are now available.
If you modify your phonebook for example, or its images, these are immediately
updated on the server (see status bar Æ Page 25). Changes to the caller list are
not saved until logoff.

Moving the connection to the next telephone

If you want to move your connection from the first "guest telephone" to a second
"guest telephone", log on to the second "guest telephone" in the usual fashion
(see Æ Page 108). The following message appears on the first "guest
telephone": "Saving data relating to previous user".
Where required, save current changes to the phonebook or caller list and
settings beforehand to the USB Memory Stick (see Æ Page 149).
More functions/services 109

Logging off from the "guest telephone"

If you no longer need your connection on the "guest telephone" or if you want to
switch to another telephone, log off from the "guest telephone". Where required,
save current changes to the phonebook or caller list to the USB Memory Stick
(see Æ Page 149).

S Press the "Mobile Login" key.

or If a key is not configured
j Enter the code for "Mobile Login (Log off)" (see Æ Page 167).
The logoff procedure begins.
The "guest telephone" is now available again with its original phone number,
features and functions.
In the case of the "Data Mobility" variant, the caller list from the "guest tele-
phone" is only now transferred to the DLS server. The "guest telephone" data is
restored via the DLS server. It is now available again with its original phone
number, features and functions. Any call forwarding instruction set can now be
deleted.
If transfer of the caller list is interrupted, for example because the server is
temporarily unavailable, you can cancel the procedure completely.
A corresponding icon is shown on the status bar Æ Page 25. If the cause of the
interruption cannot be resolved, you should cancel the procedure. In this case,
an empty caller list is available.

Fax details and message on answering

machine
If a fax or answering machine is connected to your system and you have
assigned the "Fax details" function to a programmable key Æ Page 77, the key
lights up when a fax or a message has been received.

Deactivating signaling
R Press the illuminated "Fax service" key. The LED goes out.
110 More functions/services

Resetting services and functions

(system-wide cancelation for a telephone)
A general reset procedure is available for initiated functions. The following
functions are deleted, if enabled:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunt group off
• Suppress caller ID
• Waiting tone off
• DND on
• Ringer cutoff on
• Received messages
• View callbacks
Services Open the Service Menu Æ Page 39.
More features g Select and confirm the option shown.

Reset services Select and confirm the option shown1.

Activating functions for another telephone

If configured (consult your administrator), you can activate and deactivate the
following functions for other phones (associated service):

• Do not disturb, code *97/#97 Æ Page 97

• Call forwarding, code *11, *12, *13/#1 Æ Page 73
• Lock and unlock phone, code *66/#66 Æ Page 99
• Ringing group, code *81/#81 Æ Page 123
• Leave message/advisory message, code *69/#69 Æ Page 102
• Group call, code *85/#85 Æ Page 123
• Reset services and functions, code #0 Æ Page 110
• Control relays, code *90/#90 Æ Page 113
• Night answer, code *44/#44 Æ Page 69
• Timed reminders, code *46/#46 Æ Page 101
Services Open the Service Menu Æ Page 39.
Associated serv Select and confirm the option shown.
j Enter the internal station number of the phone for which you wish to activate the
function.
j Enter code (for example, *97 for "Do not disturb on").
For any additional input, follow the instructions on your display.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

More functions/services 111

Using system functions from externally

DISA (Direct Inward System Access)
If configured (consult your administrator), you can use an external phone like an
internal station to set up an outgoing external connection via the system. You
can also activate or deactivate the following system functions:

• Reset services and functions,

code #0 Æ Page 110
• Call forwarding, code *1/#1 Æ Page 73
• Lock and unlock phone,
code *66/#66 Æ Page 99
• Save your PIN code,
code *93 Æ Page 100
• Send a message,
code *68/#68 Æ Page 102
• Leave an advisory message,
code *69/#69 Æ Page 104
• Ringing group, code *81/#81 Æ Page 123
• Group call, code *85/#85 Æ Page 123
• Caller ID suppression,
code *86/#86 Æ Page 97
• Camp-on tone, code *87/#87 Æ Page 62
• Open door, code *61 Æ Page 52
• Release door opener, code *89/#89 Æ Page 52
• Control relays, code *90/#90 Æ Page 113
• Do not disturb, code *97/#97 Æ Page 97
• Ringer cutoff, code *98/#98 Æ Page 96
• Dial using speed dial, code *7 Æ Page 57
• Associated service, code *83 Æ Page 110
Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your
phone to tone dialing. The phone is not connected to the system.
j Establish a connection to the system. Enter the station number (consult your
administrator).
j Wait for the continuous tone (if necessary, switch phone to tone dialing) and
enter the internal number assigned to you and the corresponding PIN code.
# Enter the code (only required if programmed in the system).
j Wait for the dial tone and enter the code for example, *97 for Do not disturb on.
If necessary, make further entries; refer also to the user guide for dial pulse/
DTMF phones.
or
j Dial the external number.

You can only perform one function/establish one outgoing connection at a

time.
The connection is cleared as soon as the function is successfully
activated.
In the case of an external call, the connection is cleared as soon as one
of the call partners hangs up.
112 More functions/services

Using functions in ISDN via code dialing

(keypad dialing)
If authorized (consult your administrator), you can access ISDN functions in
some regions using codes.

Services Open the Service Menu Æ Page 39.

Keypad dialing Select and confirm the option shown.
j Enter the required trunk number (consult your administrator).
j Enter a code for the required ISDN function (consult your administrator).

Contact your network provider to find out which ISDN functions can be
code-operated in your country.
Unify GmbH & Co. KG shall not be liable for damages/costs that may be
incurred by fraudulent activities or remote operation (such as toll fraud).

Controlling connected computers or their

programs/telephone data service
If this function has been configured (consult your administrator), you can control
connected computers or programs running on them, such as hotel services or
information systems, from your telephone.

Prerequisite: You have set up a connection.

Services Open the Service Menu Æ Page 39.
Tel. data service Confirm the option shown.
For entering data, you are guided by the connected computer. However,
depending on the configuration (consult your administrator), you have to enter
your data in one of the following ways:

Input in en-bloc mode

0...9 Enter data.
# Complete entry.
or
Entry complete Select and confirm the option shown.
Input in online mode
The connected computer processes your entries directly.
# Complete entry.
0...9 Enter data.
More functions/services 113

Communicating with PC applications over a

CSTA interface
If configured (consult your administrator), you can use your phone to
communicate with PC applications (CSTA = Computer Supported
Telecommunications Applications). You send information to the application
and receive information from the application, for example, via your phone
display.

S Press the "Data I/O" key, key programming Æ Page 77.

j Enter the three-digit ID for the application you wish to control.
b, 0...9 Use the navigation block and the dialpad for communication with the application.

Temporarily interrupting communication with the application

^ The phone rings. You accept the call.
T The LED on the "Data I/O" key flashes: Communication with the application was
automatically interrupted.

Resuming communication with the application

T Press the flashing "Data I/O" key. The LED lights up.

Ending communication with the application

Select and confirm the relevant CSTA message.
or
^ \ Lift the handset and replace it again.

Controlling relays
(only for OpenScape Business)
If this function has been configured (consult your administrator), you can use up
to four relays to enable/disable different devices (such as a door opener).
Depending on how you program the relays, you can activate and deactivate
them manually or configure them to activate and deactivate automatically
(after timeout).

Special features must be taken into consideration if your telephone

operates with system networking via LAN Æ Page 132!

Control Relay On Select and confirm the option shown.

or
Control Relay Off Select and confirm the option shown.

1...4 Enter the relay.

114 More functions/services

Sensors (HiPath 33x0/35x0 only)

If configured (consult your administrator), sensors are able to recognize signals,
call your phone and display an appropriate message on the display.

Paging persons (not for U.S.)

If radio paging equipment (PSE) is connected to your system (consult your
administrator), you can locate people via their pocket receivers.
Pocket receivers signal a call request to the person you want to page. This
person can then answer the page at the nearest phone.

Paging persons
To ensure that you can be found, you must have enabled a ringing group
Æ Page 123, call forwarding Æ Page 70 or call forwarding-no answer to the
internal station number of your PSE.
A call request is signaled automatically.

Answering the page from the nearest telephone

^ Lift the handset.
*59 Enter the code.
j Enter own station number.
Making calls in the team/executive/secretary configuration 115

Making calls in the team/executive/

secretary configuration
If configured (consult your administrator), you belong to a team of subscribers
with multiple lines (MultiLine Æ Page 14). Your phone features trunk keys
(MULAP keys) Æ Page 116.

Lines
A distinction is made between primary and secondary lines. Each of these line
types can be used on a private or shared basis Æ Page 115.

Primary line
All multi-line telephones have a primary line. This line can be reached in the
usual manner via your public phone number. Incoming calls to your number are
signaled on this line.

Secondary line
A secondary line on your phone is used as a primary line by another subscriber.
Your primary line, which is configured on another telephone, simultaneously
functions as the secondary line on that telephone.

Line utilization

Private line
A line that is used by a single telephone. This line cannot be used as a
secondary line by another telephone.

Shared line
A line that is configured on multiple telephones. The line status is displayed for
all telephones that share this line (if configured). If, for example, a shared line is
being used by a telephone, a status message indicating that this line is busy is
displayed on all other telephones that share this line.

Direct call line

A line with a direct connection to another telephone.
You can see the status of the line from the LED display.

Line seizure
Line seizure must be configured (consult your administrator). If automatic line
seizure is configured, a trunk is automatically assigned when you lift the handset
or press the speaker key.
116 Making calls in the team/executive/secretary configuration

Line/trunk keys
The programmable keys on multi-line phones function as line or trunk keys.
Every sensor key programmed as a "Trunk key" (key label: Transfer Trk)
corresponds to one trunk with the result that you can configure up to nine trunks
in OpenScape Desk Phone IP 55 G and up to eight trunks in OpenScape Desk
Phone IP 35 G.
As a team member, you can independently program the following functions on
keys Æ Page 77:
• Direct station select
• Join/leave group
(not available on executive phone in an executive / secretary team)
• Ring transfer: On/Off
(only in an executive/secretary team)
You can also program a sensor key with the function "Forward Line"
(call forwarding) for each line.

LED displays on trunk keys

LED Meaning
S Off – The line is in idle mode.
– Incoming call on the line.
T Flashing1 – Hold reminder is activated.
– The line is on "Hold".
R On – The line is busy.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The
flashing interval represents different statuses, which are described in detail in the corresponding
sections of the manual.
Making calls in the team/executive/secretary configuration 117

Accepting calls with the trunk keys

Prerequisite: You can see an incoming call on a trunk.
if nec. T Press the trunk key that is flashing quickly.
(only if automatic trunk seizure Æ Page 115 is not configured).
^ Lift the handset.
or Speakerphone mode.

Dialing with trunk keys

if nec. S Select a line (only if automatic trunk seizure Æ Page 115 is not configured).
j Enter the phone number.
^ Lift the handset.
or Speakerphone mode.

Placing a call on hold on a trunk key and retrieving

the held call
Prerequisite: You are conducting a call via one of your group's trunks. The
"Hold" key has been programmed on your telephone Æ Page 77.

Holding
S Press the "Hold" key.
if nec.
\ Replace the handset.
or
S Press the "Disconnect" key (if configured Æ Page 77). Depending on the
configuration (consult your administrator), this may be necessary so other team
members can also pick up the call on hold.

Retrieving the call

T Press the trunk key that is flashing slowly.

Making calls on multiple lines alternately

Prerequisite: You are conducting a call via one of your group's trunks. Another
trunk key is flashing.
T Press the flashing line key. The first call party is on hold on the other trunk.
T Press the trunk key that is flashing slowly. The second call party is on hold.
You can switch between lines as often as you wish. Press the trunk key flashing
slowly each time.
118 Making calls in the team/executive/secretary configuration

MULAP privacy release

If configured (consult your administrator), you can program a sensor key on your
phone with the function "MULAP Privacy Release" Æ Page 77. The default label
is "Priv Release".
If you program this key, you do not have to use the menu to set up a conference.
Your team partner only has to press the flashing trunk key associated with your
trunk on his or her phone to immediately join the conference.

[ You are conducting a call.

S Press the "Priv Release" key. The LED lights up.
Up to three team members can now join the conference.
Prerequisite: The trunk on which you are speaking is configured on the other
phone as a trunk key.
T Press the flashing line key.

DSS keys
Your phone features a programmable sensor key configured for direct station
selection for every team member.

Meaning of LED displays on DSS keys

LED Meaning of function key
S Off Team party not on a call.
Quickly: I am being called, please accept.
T Flashing1 Slowly: Another party is being called and has not yet
answered.
R On Team party is on a call or has activated DND.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The
flashing interval represents different statuses, which are described in detail in the corresponding
sections of the manual.

Using DSS keys to answer calls

Prerequisite: Your telephone rings or the DSS key flashes.
if nec. T Press the flashing DSS key.
^ Lift the handset.
or
Speaker Press the key shown.
Making calls in the team/executive/secretary configuration 119

Calling a team member directly

S Press the DSS key.
or
R If the team member you wish to reach is conducting another call, the DSS key
on your telephone lights. You can still make the call in this case.
^ Lift the handset.
or Speakerphone mode.

Transferring a call in progress

S Press the DSS key and announce the call if necessary.
\ Replace the handset.
or
S Press the "Disconnect" key (if configured Æ Page 77)

Picking up a call for another team member

T Press the flashing DSS key or trunk key.
^ Lift the handset.
or Speakerphone mode.
120 Making calls in the team/executive/secretary configuration

Forwarding calls on trunks

You can immediately forward internal and/or external calls to your lines to
different internal or external telephones (destinations) (external destinations are
also possible if the system is configured accordingly).
Activating call forwarding for one trunk activates the function for all trunk keys
assigned to this trunk in your group.

Services Open the Service Menu Æ Page 39.

Destinations g Confirm the option shown.

Forward Line: ON Select and confirm the option shown.

S Press the required line key.
or
j Enter the required trunk number.
or
S If available. Press the "CFW MULAP" key.
(You have programmed a key with the incomplete "CFW MULAP" function,
excluding the call forwarding type and destination Æ Page 77).
1=all calls Confirm the option shown.
or
2=external calls only Select and confirm the option shown.
or
3=internal calls only Select and confirm the option shown.
or
1 or 2 or 3 Enter the code.
j Enter the destination phone number.
Confirm the option shown.
or
S If available. Press the "CFW MULAP" key. (You have stored the call forwarding
type and destination on the "CFW MULAP" key Æ Page 77.)
Making calls in the team/executive/secretary configuration 121

Deactivating call forwarding

Services Open the Service Menu Æ Page 39.
Destinations g Select and confirm the option shown.

Forward Line: Off Select and confirm the option shown.

S Press the required line key.
or
j Enter the required trunk number.
or
R If available. Press the "CFW MULAP" key.

If you have activated call forwarding for a trunk, a special dial tone sounds
when the line is seized.

Understanding the LED displays on the sensor key for

"CFW MULAP"
S The LED on the "CFW MULAP" key is off – call forwarding is not active for this
trunk.
R The LED on the "CFW MULAP" key lights up – call forwarding is active for this
trunk.
T The LED on the "CFW MULAP" key flashes slowly - the trunk is the destination
of call forwarding.
122 Making calls in the team/executive/secretary configuration

Transferring calls directly to the executive

phone
Normally, all calls for the executive are audibly signaled only by the secretary
phone.
You can set audible signaling so calls are only signaled acoustically by the
executive phone or by a second phone assigned to it.
Prerequisite: There is a sensor key programmed with the function
"Ring Transfer" on your phone. The default label is "Ring xfer".

This function is only available for the executive/secretary configuration.

Activating
S Press the "Ring xfer" key. The LED lights up.
or
Services Open the Service Menu Æ Page 39.
Ring Transfer: On Select and confirm the option shown.
S Press the required line key.
or
j Enter the required trunk number.

Deactivating
R Press the "Ring xfer" key. The LED goes out.
or
Services Open the Service Menu Æ Page 39.
Ring Transfer: Off Select and confirm the option shown.
S Press the required line key.
or
j Enter the required trunk number.
Using team functions 123

Using team functions

If configured (consult your administrator), your telephone is part of a team.
The team consists of internal phones that are able to use certain functions.

Activating/deactivating a group call

If configured (consult your administrator), you belong to one or more groups of
stations, which can be reached via hunt group or group call station numbers.
Incoming calls are signaled one after the other (= hunt group) or simultaneously
(= group call) on all phones in the group, until a group member answers the call.
You can also belong to a team (including executive/secretary configurations) in
which station numbers are programmed on trunk keys Æ Page 115.
Every group member can still be reached at his or her personal phone number.
You can activate and deactivate the audible signal for a hunt group, group call
or individual trunks in a group (including executive/secretary).
If the LED on a programmed "Group call" key is illuminated Æ Page 77, this
means that the audible tone was activated for at least one group.

This function is not available for the executive phone in team/executive/

secretary configurations.

Special features must be taken into consideration if your telephone

operates with system networking via LAN Æ Page 128!

c Open the idle menu Æ Page 27.

Leave hunt gro… Press the softkey1.
or
Join hunt grou… Press the softkey.
or
S or R Press the "Group call" key.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

124 Using team functions

You belong to multiple groups or to one group with trunk keys

(including executive/secretary configuration)
c Open the idle menu Æ Page 27.
Leave hunt gro… Press the softkey1.
or
Join hunt grou… Press the softkey.

S or R Press the "Group call" key.

301 X Group name If an "X" appears between group/trunk number (such as 301) and group name,
the audible tone is active for this group or trunk.
or
301 Group name No "X" means that the audible tone is deactivated.

Next Confirm the option shown. The next group/trunk number is displayed with a
group name.
or
Leave group Select and confirm the option shown[2].
The audible tone for the group/trunk displayed is deactivated.
or
Join group Select and confirm the option shown[2].
The audible tone for the group/trunk displayed is activated.
or
#=Leave all groups Select and confirm the option shown2.
The audible tone for all groups and trunks is deactivated.
or
*=Rejoin all groups Select and confirm the option shown[2].
The audible tone for all groups and trunks is activated.

If you have activated the audible tone for another group/trunk or

deactivated the audible tone for all groups/trunks you belong to, you will
hear a special dial tone when you lift the handset.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

2. ”Differing display views in a HiPath 4000 environment” Æ Page 153
Using team functions 125

Picking up a call for another member of your

team
You can use your own telephone to pick up calls for other telephones in your
team, even while on a call (call pickup groups; consult your administrator).

Prerequisite: Your telephone rings briefly. "Call for:" appears on the upper
display line with the phone number/name of the initiator and number/name of the
caller in the lower line.
Pickup - group Press the softkey.

Ringing group
You can have calls for your telephone signaled audibly at up to five other internal
phones. The phone that answers the call first receives the call.

Special features must be taken into consideration if your telephone

operates with system networking via LAN Æ Page 131!
Saving, displaying and deleting telephones for the ringing group
Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

Ringing group on Select and confirm the option shown1.

Follow the display prompts (enter the internal station number).

If your phone belongs to a ringing group, your display will show the station
number or the name of the initiator on the upper line and that of the caller
on the lower line.

Removing all telephones in a call ringing group

c Open the idle menu Æ Page 27.
Ringing group … Press the softkey.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

126 Using team functions

Uniform Call Distribution (UCD)

If configured (consult your administrator), you may belong to a group of stations
(agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

UCD g Select and confirm the option shown1.

Log on Confirm the option shown.

or
Log off Select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Consult your administrator
to find out what it is.

Logging on and off during your shift

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

UCD g Select and confirm the option shown[1].

Not available Confirm the option shown.

or
Available Select and confirm the option shown.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

Using team functions 127

Requesting and activating work time

You can request/activate work time to ensure you have enough time to wrap up
the last call. Your phone is excluded from call distribution for a set period or until
you log back on.
Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

UCD g Select and confirm the option shown1.

Work on Confirm the option shown.

or
Work off Select and confirm the option shown.

Turning the night service on and off for UCD

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

UCD g Select and confirm the option shown[1].

UCD night on Confirm the option shown.

or
UCD night off Select and confirm the option shown.

Displaying the number of waiting calls

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

UCD g Select and confirm the option shown[1].

Calls in queue Confirm the option shown.

1. ”Differing display views in a HiPath 4000 environment” Æ Page 153

128 Special functions in the LAN

Special functions in the LAN

If your telephone is operating in an environment in which multiple
OpenScape Office MX/LX are interconnected via a LAN (Local Area Network,
such as a proprietary PC network), you are conducting a call via the LAN
(PC network). In this instance, you must note certain particularities for some
functions. These are described in this section.

Leaving hunt group/group call

Prerequisite: You are part of a hunt group/group call Æ Page 123 in another
OpenScape Business/OpenScape Business or OpenScape Office MX/LX.
c Open the idle menu Æ Page 27.
DISA internal Press the softkey.
j Enter the (DISA) call number of the other OpenScape Business/OpenScape
Business or OpenScape Office MX/LX.
k or # Confirm your entry.
j Enter the (DISA) station number of your phone.
k or # Confirm your entry.
Leave group Confirm the option shown.
or
Join group Select and confirm the option shown.

You belong to multiple groups associated with another

OpenScape Business/OpenScape Business or
OpenScape Office MX/LX
j Enter the group number for "directed joining/leaving".
Special functions in the LAN 129

Setting up "follow me" call forwarding

You can activate/deactivate call forwarding Æ Page 73 for your phone from
other phones in the LAN.
c Open the idle menu Æ Page 27.
DISA internal Press the softkey.
j (DISA) station number of your OpenScape Business/OpenScape Business or
OpenScape Office MX/LX.
k or # Confirm your entry.
j Enter the (DISA) station number of your phone.
k or # Confirm your entry.

Activating
c Open the idle menu Æ Page 27
Forwarding on Press the softkey.

1=all calls Confirm the option shown.

or
2=external calls only Select and confirm the option shown.
or
3=internal calls only Select and confirm the option shown.
j Enter the destination phone number.
Save Confirm the option shown.

Deactivating
c Open the idle menu Æ Page 27.
Forwarding off Press the softkey.
130 Special functions in the LAN

Using night service

If authorized (consult your administrator), you can define telephones in other
OpenScape Business/OpenScape Business or OpenScape Office MX/LX
communication platforms as the night answer Æ Page 69.
c Open the idle menu Æ Page 27.
DISA internal Press the softkey.
j Enter the (DISA) number of the OpenScape Business/OpenScape Business or
OpenScape Office MX/LX to which the night answer phone is connected.
k or # Confirm your entry.
j Enter the (DISA) station number of the phone you wish to use to activate/
deactivate night answer.
k or # Confirm your entry.

Activating
c Open the idle menu Æ Page 27.
Night answer o… Press the softkey.
j Enter the destination number (= temporary night answer service).
Save Select and confirm the option shown.

Deactivating
c Open the idle menu Æ Page 27.
Night answer o… Press the softkey.
Special functions in the LAN 131

Ringing group
You can have calls for your telephone signaled audibly at external telephones or
at telephones in other OpenScape Business/OpenScape Business or
OpenScape Office MX/LX communication platforms Æ Page 123.

Saving, displaying and deleting telephones for the ringing group

Services Open the Service Menu Æ Page 39.
Destinations g Confirm the option shown.

Ringing group on Select and confirm the option shown.

Add to ringing group Confirm the option shown.

or
Add another station Select and confirm the option shown.
or
Display/remove Select and confirm, then follow the operating instructions.
j Enter the phone number.
Entry complete Confirm the option shown.

Save Confirm the option shown.

Exit Select and confirm the option shown.

Removing all telephones in a call ringing group

c Open the idle menu Æ Page 27.
Ringing group … Press the softkey.
132 Special functions in the LAN

Controlling relays
If this feature is configured (consult your administrator), you can also control relays
Æ Page 113 in other OpenScape Business communication platforms.

c Open the idle menu Æ Page 27.

DISA internal Press the softkey.
j Enter the (DISA) station number of the OpenScape Business where you wish to
control the relay.
k or # Confirm your entry.
j Enter the (DISA) station number of the phone you wish to use to control the
relay.
k or # Confirm your entry.
Control Relay On Confirm the option shown.
or
Control Relay Off Select and confirm the option shown.

1...4 Enter the relay.

Opening a door
If this feature is configured (consult your administrator), you can also activate the
door opener Æ Page 52 in other OpenScape Business/OpenScape Business or
OpenScape Office MX/LX communication platforms.
c Open the idle menu Æ Page 27.
DISA internal Press the softkey.
j Enter the (DISA) station number of the OpenScape Business where you wish to
control the relay.
k or # Confirm your entry.
j Enter the (DISA) station number of the phone you wish to use to control the
relay.
k or # Confirm your entry.
Open door Select and confirm the option shown.

jZ Dial the entrance telephone number.

Individual phone configuration 133

Individual phone configuration

Adjusting display settings

Adjusting the display to a comfortable reading angle

You can swivel the display unit. Adjust the display unit so that you can clearly
read the screen.

Screensaver
Activate a screensaver for the telephone idle state.

z You can also configure this setting via the web interface Æ Page 156.

Activating the screensaver

Prerequisite: Your administrator has uploaded pictures to the OpenScape Desk
Phone.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Screensaver Select and confirm the option shown.

Select the "Enabled" entry.
No g The phone displays the current setting.
Confirm the option shown.
Yes Select and confirm the option shown in the context menu.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
134 Individual phone configuration

Automatic screensaver activation

Set how long OpenScape Desk Phone should be idle before the screensaver
automatically activates.
z You can also configure this setting via the web interface Æ Page 156.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Screensaver Select and confirm the option shown.

Inactivity delay (mins) Select the option shown.

30 Confirm the option shown[1].

or
20 Select and confirm the value you want in the context menu.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.

Screensaver fade-in time

Set the intervals at which the screensaver images change here (5 - 60 seconds).
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Screensaver Select and confirm the option shown.

Select the "Picture time (secs)" entry.
10 g The phone displays the current setting.
Confirm the option shown.
15 Select and confirm the value you want in the context menu.

Save Press the softkey.

or
Cancel) Press the softkey to cancel the action.

1. The phone displays the current setting.

Individual phone configuration 135

Color scheme
Select your preferred appearance for the menu display here.

For sample display themes, refer to Æ Page 25.

z You can also configure this setting via the web interface Æ Page 156.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Display Select and confirm the option shown.

Select the "Display theme" entry.
Crystal sea g The phone displays the current setting.
Confirm the option shown.
Warm grey Select and confirm the option shown in the context menu.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
136 Individual phone configuration

Display brightness
Adjust the brightness to suit your requirements.

z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Display Select and confirm the option shown.

Helligkeit Select the option shown.

Adjust the brightness.

Decrease Press the softkey.
or
Increase Press the softkey.

Done Press the softkey to conclude the setting.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
Individual phone configuration 137

Contrast for the OpenScape Key Module

If you have connected an OpenScape Key Module, you can adjust the key label
contrast to suit your ambient lighting.

z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Display Select and confirm the option shown.

Select the "Key mod. contrast" entry.

Adjust the contrast.

Decrease Press the softkey.
or
Increase Press the softkey.

Done Press the softkey to conclude the setting.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
138 Individual phone configuration

Audio
Setting the ringer mode
You can use the two ringer mode options
• HiPath
• Local ringer
to decide how the ring tone is generated on the telephone. With the setting
"HiPath", the system sends the ring tone type and the dependent ring tone,
which you can adjust subsequently Æ Page 139.
If "Local ringer" is selected, the system sends the ring tone type and you select
which ring tone is required for the respective ring tone type in the "Local ringers"
menu Æ Page 142.
z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Ringer Select and confirm the option shown.

Ringer mode Select and confirm the option shown.

HiPath Select and confirm the option shown.

or
Local.ringer Select and confirm the option shown.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
Individual phone configuration 139

Adjusting audio settings

Optimize the audio settings on your OpenScape Desk Phone for your work
environment and according to your personal requirements.

Volumes
You can preset different volumes for the following microphones and signals in
eight levels:
• Loudspeaker
• Ringer
• Handset
• Headset
• Handsfree
• Rollover
• Warning tone
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Audio Select and confirm the option shown.

Volumes Select and confirm the option shown.

Select the entry you want (e. g. "Ringer").

Adjust the volume.

Z While setting the volume, you will hear corresponding audio feedback.
Decrease Press the softkey.
or
Increase Press the softkey.

Done Press the softkey to conclude the setting.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
140 Individual phone configuration

Room character
Configuring the appropriate acoustic settings for your environment:
• Normal
• Echoing
• Muffled
z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Audio Select and confirm the option shown.

Settings Select and confirm the option shown.

Select the "Room character" entry.

Edit Press the softkey.

Normal g The phone displays the current setting.

Confirm the option shown.
Echoing Select the required setting (e.g. "Echoing") and confirm.

Save Press the softkey.

or
Cancel Press the softkey to cancel the action.
Individual phone configuration 141

Ring tone
Select your preferred ring tone from the available audio files. To upload your own
files in ".mp3" or ".wav" format, please consult your administrator.

z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Audio Select and confirm the option shown.

Settings Select and confirm the option shown.

Select the "Ringer file" entry.

Edit Press the softkey.

xxx.mp3 g The phone displays the current setting.
Confirm the option shown.
xxx.mp3 Select and confirm the required file in the context menu. You will immediately
hear the associated ringer melody. Confirm the selected ringer file.
Save Press the softkey.
or
Cancel Press the softkey to cancel the action.

Activating/deactivating the ring tone

You can see whether the function is activated or deactivated from the corre-
sponding icon in the status bar on the display Æ Page 25.
* Hold down the key shown.

Adjusting the volume during a call

[ You are conducting a call.
Vol.+ or Vol.- Adjust the call volume.
142 Individual phone configuration

Setting local ring tones

Selecting and configuring the call type

The ringer mode "Local ringer" is set. Different ring tone types are sent by the
OpenScape Business/OpenScape Business. Not all of the following types will
necessarily be used in your system configuration:
• 1: 1: Internal
• 2:External Call
• 3:Attention Ringer
Select the required call type and adjust to suit your requirements.
z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Ringer Select and confirm the option shown.

Local ringers Select and confirm the option shown.

1: Internal For instance, select "1: Internal" and confirm the option shown.

Ringer file Select the option shown.

Edit Press the softkey.

ABC.wav Select the required ringer file[1] or "pattern". You will hear the associated ring
tone melody. Confirm the current ringer file.
Save Press the softkey if no further settings are needed.
or
Cancel Press the softkey to cancel the action.

1. The phone displays the current setting

Individual phone configuration 143

Settings for the ring tone "pattern"

If you selected "Pattern" as the ring tone, you can still make settings for the
pattern melody and the pattern sequence:
Pattern melody Select the option shown.

Edit Press the softkey.

4 Select the required pattern melody between 1 and 8 (e.g. 4). You will hear the
associated Ringer melody. Confirm the selected Ringer melody.
Pattern sequence Select the option shown.

Edit Press the softkey.

2 Select the required Ringer sequence between 1 and 6 (e.g. 2).You will hear the
set Ringer melody with the selected Ringer sequence. Confirm the selected
setting.
Save Press the softkey.
or
Cancel Press the softkey to cancel the action.
144 Individual phone configuration

Setting headset port use

Here you set whether you are using a wired or cordless DECT headset.

z You can also configure this setting via the web interface Æ Page 155.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Audio Select and confirm the option shown.

Settings Select and confirm the option shown.

Headset socket Select the option shown.

Edit Press the softkey.

Wired headset Select and confirm the relevant option1 shown in the context menu:
• Wired headset
• Cordless headset
• Conference unit
Save Press the softkey.
or
Cancel) Press the softkey to cancel the action.

1. The phone displays the current setting

Individual phone configuration 145

En-bloc dialing
This function is not supported by OpenScape Business.
If en-bloc dialing is activated, you can delete characters with the backspace key
as you enter a phone number and then enter new characters. The connection is
only established when you confirm "Dial".
z You can also configure this setting via the web interface Æ Page 154.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Configuration Select and confirm the option shown.

Outgoing calls Select and confirm the option shown.

En-bloc dialing Select and confirm the option shown.

Deactivated g The current setting is shown on the display.

Activated g Select and confirm the option shown in the context menu.

Save Press the softkey.

or
Cancel) Press the softkey to cancel the action.

Language for system functions

Services Open the Service Menu Æ Page 39.
More features g Select and confirm the option shown.

Select language Confirm the option shown.

Spanish Select the language you wish to use (e. g. "Spanish") and confirm.
146 Individual phone configuration

Tone and indication with an unsecured voice

connection
The pop-up menu that indicates 1087 can be switched on and off with this option
(Æ Page 94).

Prerequisite: Your administrator has activated the notification about

unencrypted connections for this phone.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Configuration Select and confirm the option shown.

Connected calls Select and confirm the option shown.

Secure call alert Select and confirm the option shown.

Yes Select and confirm the option shown in the context menu.

Save Press the softkey.

or
Cancel) Press the softkey to cancel the action.
Individual phone configuration 147

Viewing network information

The information you need to launch the web interface Æ Page 154 can be found
here.
In addition, you will find real-time information on network activity that may be
important for the administrator for troubleshooting purposes.

Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Network information Select and confirm the option shown.

Entry "Web address":
https://192.168.1.15 Address for launching the web interface[1].
Entry "IPv4 address":
192.168.1.15 IP address or name of the phone 1.

For information on the other parameters, consult your administrator or

refer to the administration manual.

1. The display texts shown here are simply examples.

148 Individual phone configuration

Resetting user data

The following user-specific settings, which you changed via the phone menu or
the web interface, can be reset to factory settings.
• Display settings
• Screensaver

Personal images for the screensaver are deleted and deleted default
images are restored (administration e.g. using OpenStage Manager).
• Audio settings
– Volumes
– Settings

Personal ringer files are deleted or deleted default ringer files are restored
(can be managed, for example, via the OpenStage Manager).

• Directory
– All entries are deleted.
• Call lists
– All entries are deleted.

Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Resetting Select and confirm the option shown.

Important: All listed data is reset without a warning tone. If necessary

back up your data on a USB Memory Stick (Æ Page 149).

All data Select and confirm the option shown in the context menu. The user data listed
above is reset to factory settings.

Phone test
To check the functionality of your phone, you can perform a phone test. The
function key LEDs, the display and the ring tone are tested in succession.

Prerequisite: The phone is in idle mode Æ Page 27.

Services Open the Program/Service menu Æ Page 39.
Phone test Select and confirm the option shown.
Data backup to USB Memory Stick 149

Data backup to USB Memory Stick

You can save your OpenScape Desk Phone IP 55 G user settings and personal
phonebook entries as files on a USB Memory Stick and download (restore) all
or, where applicable, selected data to your or another
OpenScape Desk Phone IP 55 G.
Every backup is given a separate name and is password-protected. Setting the
password encrypts the content of the backup. Data can only be restored after
entering the set password.

Backup scope
• Entries and referenced data (e.g. image) from the personal phonebook
Æ Page 34
• Call list entries Æ Page 36
• User menu settings Æ Page 39
• Screensavers Æ Page 133
• Photos
• Ring tones
• Call forwarding instructions with default destinations Æ Page 70

The settings must be enabled for your phone.

Connecting a USB Memory Stick

Use a USB extension cable to connect the USB Memory Stick to the USB
master port on the underside of the phone Æ Page 16. The following message
appears briefly.

New USB detected

The phone returns to idle mode after a few seconds and you can start to back
up/restore your data Æ Page 150, Æ Page 151.
The following steps are only necessary if you respond to the pop-up menu
before the automatic timeout.

Backup/Restore Confirm the option shown.

if nec. j Enter and confirm the user password.
You can remove the USB Memory Stick by simply pulling it out.
150 Data backup to USB Memory Stick

Saving user data

Prerequisite: The USB Memory Stick is correctly inserted Æ Page 149.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Backup/Restore Select and confirm the option shown.

Creating a new backup

New Press the softkey.

Backup name Select and confirm the option shown.

j Enter and confirm a name for the backup.

or Replacing an existing backup

17.08.07 14:42 3770 g Select the required backup.

Replace Press the softkey.

Backup password Select and confirm the option shown.

j Enter a password and confirm.

Confirm password Select and confirm the option shown.

j Re-enter the password to confirm.

Start Press the softkey.
You can follow the transfer status on the display. A confirmation message
appears in a pop-up window when the transfer operation is complete.
Data backup to USB Memory Stick 151

Restoring user data

Selecting a backup
Prerequisite: The USB Memory Stick is correctly inserted Æ Page 149 and you
have created at least one data backup Æ Page 150.
Services Press the key shown until the "Settings" tab is active.
User Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Phone Select and confirm the option shown.

Backup/Restore Select and confirm the option shown.

17.08.07 14:42 3770 g Select and confirm the backup you want.

Restoring all user data

This operation overwrites all current user settings Æ Page 149 with the selected
backup irrespective of the status Æ Page 152.

This can result in the loss of settings made since the last backup.

Prerequisite: You have selected a backup and opened the context menu
Æ Page 151.
Restore select. Press the softkey.
The "Restore {1}:" page is displayed.
Backup password Select and confirm the option shown.

j Enter the password set during the backup.

Restore all Press the softkey.

152 Data backup to USB Memory Stick

Restoring selected user data

This operation only overwrites data in "Restore" status with the selected backup.

Prerequisite: You selected a backup Æ Page 151.

Restore Press the softkey.
The "Restore {1}:" page is displayed.
Select an entry, such as "Phone book".
Ignore g The phone displays the current setting.
Confirm the option shown.
Restore Select and confirm the option shown in the context menu.

Restore select. Press the softkey to replace the phonebook data with the saved data.
Set or check the status for all other options:
• "Call logs" (for call lists)
• "Menu data" (for the user menu, incl. call forwarding)
• "Screensaver images“
• "All clip images“
• "All ringer tones“
• "All XML data“1
Backup password Select and confirm the option shown.

j Enter the password set during the backup.

Restore select. Press the softkey to start the data transfer.

You can follow the transfer status on the display. You will receive confirmation if
the transfer is successful.

1. No midlets available yet.

Differing display views in a HiPath 4000 environment 153

Checking backups
Check which backups are stored on the USB Memory Stick.

Prerequisite: You selected a backup Æ Page 151.

Full ID Press the softkey.
The available information is indicated in a pop-up message.

Deleting backups
You can delete invalid or old backups on your USB Memory Stick.

Prerequisite: You selected a backup Æ Page 151.

Delete Press the softkey.
A security prompt is displayed.
Delete Press the softkey.
Deletion of backups is the responsibility of the user and is therefore not
password-protected.

Differing display views in a

HiPath 4000 environment
Depending on the system configuration, some functions may not always be
offered in the display as described in this document.
In addition, display texts may differ from those described in this document
depending on the system configuration.
The following table provides an overview:

HiPath 3000
HiPath Open Office
HiPath 4000 display Description
OpenScape Business
display
In/Out of hunt group All hunt groups on/off Æ Page 123
Call waiting trm. Second call release? Æ Page 62
Call wait.trm. on/off Second call on/off? Æ Page 62
Join/leave group Hunt group on/off? Æ Page 123
Use speed dialing Use speed dialing? Æ Page 57
Change speed dial Speed dial? Æ Page 57
Transfer trunk Transfer trunk?
View callbacks Show callback destinations? Æ Page 49
Ringer cutoff on/off Ringer cutoff on/off? Æ Page 96
Æ Page 48
Transfer Transfer?
Æ Page 67
154 Web interface

Web interface

General
You can configure a number of settings for your phone via the web interface. Communication is
via a secure HTTPS connection. Access to the web interface must be activated by your
administrator.

Launching the web interface

For more information about the IP address, the web interface address and how to connect
the telephone to the network, refer to the section entitled "Network information" Æ Page 147.
To launch the interface, open a web browser and enter the following:
https://[IP address of the phone]
[IP address of the phone] is the IP address of your phone.
or
https://[Name of the phone]
[Name of the phone] that was assigned by the administrator.

You might receive a certificate notification from the browser. Follow the instructions to
download the certificate.
You will be prompted to configure a user password Æ Page 95 the first time you call up the
web interface. You must log in with this password in future every time you want to open the
User Pages.

Administrator Pages
This area lets you configure settings for administering your phone and the network environment.
Access to the Administrator Pages is protected by the admin password. For further information,
consult your administrator or refer to the administration manual.
Web interface 155

User Pages
All entries in the web interface user menu can also be found in your phone's user menu
Æ Page 39.

You will be prompted to configure a user password Æ Page 95 the first time you call up the
web interface. You must log in with this password in future every time you want to open the
User Pages.

• Click a menu heading to display the individual menu entries. Click the menu heading again to
close the menu.
• Click a menu entry to open the corresponding web page.
• Make the desired changes.
• Click the corresponding button to save or discard your changes.

Button functions
• "Login": Log in to the phone after you have entered the user password
• "Submit": Apply changes
• "Reset": Reset original values
• "Refresh": Update the values
• "Logout": Log out from the phone

User menu
User login V Æ Page 95
Authentication
– Old password
– User password V Æ Page 95
– Confirm password
Ringer
– Ringer mode (V Æ Page 138)
– HiPath
– Local ringer
– Local ringersV Æ Page 142
– Name
– 1: Internal
– Ringer file
– Pattern melody
– Pattern sequence
– External Call
– Ringer file
– Pattern melody
– Pattern sequence
– Attention Ringer
– Ringer file
– Pattern melody
– Pattern sequence
Audio
– Settings
– Ringer file V Æ Page 141
– Room character V Æ Page 140
– Headset socket Æ Page 144
156 Web interface

Configuration
– Outgoing calls
– Block dialingV Æ Page 145 (not supported)
– Incoming calls
– Forwarding Favourites Æ Page 72
– Forwarding V Æ Page 70
– CF immediate †
– on not set
– Forward internal calls allowed †
– on not set)
– Forward external calls allowed †
– on not set
Phone
– Display
– Display settings
– Display brightness V Æ Page 136
– Key mod. contrast V Æ Page 137
– Miscellaneous
– Display theme V Æ Page 135
– Screensaver
– Screensaver enabled V Æ Page 133
– Start (minutes)
– Picture time (secs) V Æ Page 134
Fixing problems 157

Fixing problems

Responding to error messages on the display

Incorrect input Possible causes:
Station number is incorrect.

Possible reactions:
Enter correct station number.
Not authorized Possible causes:
Locked function selected.

Possible reactions:
Apply to the administrator for authorization for relevant function.
Currently not possible Possible causes:
Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:
Enter correct station number. Call this station again later.
Invalid station number Possible causes:
Dialed your own station number.

Possible reactions:
Enter correct station number.
Key memory is full Possible causes:
The system currently has no free space for external station numbers.

Possible reactions:
Try again later.
Key affects other level Possible cause 1:
If "Clear other level" appears on the menu:
you tried to program a function or internal station number with LED on a key that
is already programmed on the second level (for example, external station
number).

Possible reactions:
Confirm "Clear other level" to save the station number/ function.
158 Fixing problems

Possible cause 2:
If "Clear LED support" appears in the menu:
you tried to program a station number without LED display or an external station
number on a key that is already programmed with an internal phone number with
LED display.

Possible reactions:
Confirm "Clear LED support" to save the station number. The existing internal
station number remains on the other level without LED display.

Contact partner in case of problems

Contact your administrator if a fault persists for more than five minutes, for
example.

Troubleshooting
Pressed key does not respond:
Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone
("Do not disturb" icon appears on the screen Æ Page 25). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked (The following message appears on the
screen: "Not authorized"). If the phone is locked, enter your PIN to unlock it
Æ Page 99.

To correct any other problems:

First consult your administrator. If the problem still cannot be resolved, the
administrator has to contact Customer Service.

Care and cleaning instructions

• Never spray the phone with liquids as the penetrating fluids can lead to
malfunctions or may damage the device.
• Clean the phone with a soft and slightly damp cloth.
• Do not use substances such as alcohol, chemicals, household cleaners or
solvents, as these substances can lead to surface damage or cause the
coating to peel.
Local user menu 159

Local user menu

Opening the user menu on the phone

Press the Services key until the "Settings" tab is active.
Select and confirm the User menu option. You are prompted to enter the User password. Confirm
your input with k. The options of the user menu are available.

User menu display

The majority of settings that can be made via the user menu on the phone can also be made via
the web interface Æ Page 156.
Changes are usually confirmed using the Save & exit option or discarded using the Exit (no save)
option.

! User
! Ringer
– Local Ringers Æ Page 142
– 1: 1: Internal
– Option Save & exit
– Name 1: Internal
– Ringer sound Ring file
– Pattern melody 2
– Pattern sequence 2
– 2: External Call
– Option Save & exit
– Name External Call
– Ringer sound Ring file
– Pattern melody 2
– Pattern sequence 2
– 3: Attention Ringer
– Option Save & exit
– Name Attention Ringer
– Ringer sound Ring file
– Pattern melody 2
– Pattern sequence 2
– Ringer mode Æ Page 138
– Option Save & exit
– Mode HiPath
– Local.ringer?
– Back?
160 Local user menu

! Audio
– Volumes? Æ Page 139
– Option Save & exit
– Loudspeaker
– Ringer
– Handset
– Headset
– Handsfree
– Rollover
– Warning tone
– Settings
– Option Save & exit
– Ringer file Ringer2.mp3 Æ Page 141
– Room character Normal Æ Page 140
– Normal
– Echoing
– Muffled
– Headset socket Cordless headset Æ Page 144
– Wired headset
– Cordless headset
– Conference unit
! Configuration
– Outgoing calls?
– Option Save & exit
– Block dialing Deactivated (not supported) Æ Page 145
– Activated
– Call forwarding Æ Page 70
– † Variable: All calls
– † Variable: External calls
– † Variable: Internal calls
– Connected calls
– Option Save & exit
– Secure call alert Æ Page 94
Local user menu 161

! Phone
– Backup/Restore Æ Page 149
– Restore Æ Page 151
– Restore selected Æ Page 152
– Replace Æ Page 150
– Full ID Æ Page 153
– Delete Æ Page 153
– Screensaver Æ Page 133
– Option Save & exit
– Enabled Yes
– Yes
– No
– Start (mins) 30 Æ Page 134
– 0
– 5
– 10
– 20
– 30
– 60
– Picture time (secs)10 Æ Page 134
– 0
– 5
– 10
– 20
– 30
– 60
– Display settings? Æ Page 133
– Option Save & exit
– Display theme Crystal sea
– Crystal sea
– Warm grey
– Helligkeit Æ Page 136
– Key mod. contrast Æ Page 137
– Key programming? Æ Page 77
– 5210 Æ Page 81
– Assign telephony function Æ Page 77
– Cancel
Change user password Æ Page 95
– Current password
– New user password
– Confirm password
Network information Æ Page 147
– Leave option
– Phone address
– Web address
– IPv4 address
– LAN RX
– LAN TX
– PC RX
– PC TX
– LAN autonegotiated Yes
– LAN information 100 Mbps full duplex
– PC autonegotiated Yes
– PC information Link down
162 Local user menu

Reset
– Option Cancel
– Cancel
– Reset all user data Æ Page 148
Back?
Index 163

Index Call volume ............................................................ 141

Call waiting
Accepting .............................................................. 61
Preventing/allowing ............................................... 62
A Tone off ................................................................. 62
Call waiting tone on/off ............................................ 62
Activating call forwarding Callback ................................................................... 48
Call forwarding key ............................................... 73 Calling a second party ............................................. 47
Program/Service menu ......................................... 73 Calls in queue ................................................ 105, 126
Agents .................................................................... 126 CE marking ................................................................ 3
Answering machine ................................................ 109 Charges
Application tab ......................................................... 25 For another phone ................................................ 92
Applications .............................................................. 31 For your phone ..................................................... 92
Activating an application ....................................... 31 Cleaning information .............................................. 158
Context menu ........................................................ 31 Code dialing in ISDN .............................................. 112
Selecting an entry ................................................. 31 Code lock
Selecting the application tab ................................. 31 For phone ............................................................. 99
Audio controls .......................................................... 19 Conference .............................................................. 47
Automatic trunk seizure/prime line is not active ....... 45 Connection options .................................................. 16
Consultation ............................................................. 47
Contact
B Display format ....................................................... 85
Context menus ......................................................... 27
Basic ...................................................................... 108
Control relays ......................................................... 113
Browsing in tabs ....................................................... 21
Busy
Forwarding calls .................................................... 71
D
Data mobility .......................................... 107, 108, 109
C Data privacy ........................................................... 107
Deactivating call forwarding
Call
Call forwarding key ............................................... 73
Accepting .............................................................. 42
Details, fax ............................................................. 109
Directed pickup ..................................................... 50
Dialing
Distributing .......................................................... 126
Internal / external .................................................. 45
Ending ................................................................... 46
On-hook ................................................................ 45
Forwarding ............................................................ 73
Using repdial keys ................................................ 46
Forwarding in a team .......................................... 120
Using speed dialing .............................................. 57
Forwarding MSN in CO ......................................... 76
Dialing aid
In a team with trunk keys .................................... 117
S0 bus ................................................................... 60
Incoming ............................................................... 42
Dialpad ............................................................... 15, 24
Parking .................................................................. 63
Direct Inward System Access ................................ 111
Picking up in a group .......................................... 125
Direct station select .................................................. 78
Placing on hold ..................................................... 64
Directory .................................................................. 33
Retrieving from hold .............................................. 64
LDAP .............................................................. 35, 88
Retrieving from park .............................................. 63
Local phonebook .................................................. 34
Transferring ................................................... 48, 119
Changing contact data ....................................... 84
Call charges Group management ........................................... 86
For another phone ................................................ 92 Language selection ............................................ 87
For your phone ...................................................... 92 New contact ....................................................... 83
Call duration ............................................................. 92 Saving a picture ................................................. 84
Call forwarding
System phonebook ............................................... 35
Express activation ................................................. 73
DISA ...................................................................... 111
MSN in CO ............................................................ 76
Display angle ......................................................... 133
Call forwarding key .................................................. 71
Display design ....................................................... 135
Call forwarding type ................................................. 71
Display icons .......................................................... 171
Call lists .............................................................. 36, 88
Application tab ...................................................... 30
Copying to the phonebook .................................... 91
Connection status ................................................. 32
164 Index

Message icons ...................................................... 28

Phonebook entries ................................................ 33
I
Status bar .............................................................. 25 Icons ...................................................................... 171
Display settings Application tab ...................................................... 30
Idle mode for display ........................................... 134 Connection status ................................................. 32
Display views for Message icons ...................................................... 28
HiPath 4000 environment ................................... 153 Phonebook entries ................................................ 33
Distributing calls ..................................................... 126 Status bar ............................................................. 25
Do not disturb ........................................................... 97 Important information ................................................. 4
Indication
Active call forwarding ............................................ 70
F IP address, WBM URL ........................................... 147
IP telephony ........................................................... 128
Fax details .............................................................. 109
Fixed call forwarding ................................................ 71
Forwarding
Multiple subscriber number (MSN) ....................... 76
K
Forwarding all calls .................................................. 71 Keypad dialing ....................................................... 112
Forwarding external calls ......................................... 71 Keys
Forwarding internal calls .......................................... 71 Assigning .............................................................. 77
Forwarding MSN in CO ............................................ 76 Programming ........................................................ 77
Forwarding multiple subscriber number (MSN) ........ 76 Save incomplete ................................................... 77
Forwarding type ....................................................... 71
Function keys ..................................................... 15, 19
Functions L
Using from externally .......................................... 111
LAN telephony ....................................................... 128
LDAP ....................................................................... 88
Quick search ......................................................... 89
G LED displays
General information ................................................. 12 DSS keys .............................................................. 22
Graphic display ........................................................ 25 Function keys ........................................................ 22
Call lists ........................................................... 36, 37 Line/trunk keys .................................................... 116
Icons for phonebook entries .................................. 33 LED displays, understanding ................................... 78
Icons indicating call status .................................... 32 DSS keys ............................................................ 118
Messages .............................................................. 38 Forward line ........................................................ 121
Graphic display settings Line key ................................................................. 116
Idle mode for graphic display .............................. 134 Line utilization ........................................................ 115
Group call ............................................................... 123 Lists (for phone numbers and contacts) ................... 83
Location of the telephone .......................................... 4
Locking/unlocking .................................................... 99
H
Handsfree answerback ............................................ 51
Headset .............................................................. 45, 50
M
HiPath 3000 Menu "User" ..................................................... 39, 155
Control relays ...................................................... 132 Mobile phone number, guest telephone ................. 106
Opening a door ................................................... 132 Mobility ................................................................... 106
Relays ................................................................. 132 Mobility variants ..................................................... 106
Holding ..................................................................... 64 Mode keys ......................................................... 15, 19
In the team .......................................................... 117 MULAP keys, trunk keys ........................................ 115
Hotline delayed ........................................................ 59 MultiLine phone ....................................................... 14
Hunt group ............................................................. 123
Index 165

N S
Navigation block ....................................................... 20 Safety notes ............................................................... 3
Network activity ...................................................... 147 Screensaver ........................................................... 133
No answer Search contacts ....................................................... 33
Forwarding calls .................................................... 71 Second call
Non-secure call .................................................. 13, 94 Accepting .............................................................. 61
Allowing ................................................................ 62
Preventing ............................................................. 62
O Secondary line ....................................................... 115
Secure call ......................................................... 13, 94
Open listening .......................................................... 44 Connection status ................................................. 94
Operating instructions ................................................ 3 Tips ....................................................................... 94
Overload indication ................................................ 105 Security .................................................................... 94
Sensors .................................................................. 114
Setting headset port ............................................... 144
P Settings .................................................................. 133
Shared line ............................................................. 115
Parking a call ........................................................... 63
SingleLine phone ..................................................... 14
Personal identification number ............................... 100
Softkey list ............................................................... 32
Phone
Softkeys ................................................................... 28
Locking .................................................................. 99
Speakerphone distance ............................................. 4
Locking/unlocking ................................................. 99
Speakerphone mode ......................................... 43, 44
Phone number lists .................................................. 83
Special dial tone ...................................................... 97
Phone settings ....................................................... 133
Specifying a favorite for call forwarding ................... 72
Picking up (call) ................................................ 50, 125
Speed dial
PIN ......................................................................... 100
Dialing ................................................................... 57
PIN, saving ............................................................. 100
Suffix dialing ......................................................... 57
Primary line ............................................................ 115
System .................................................................. 57
Privacy ..................................................................... 94
Station number
Private line ............................................................. 115
Saving ................................................................... 81
Programmable keys ................................................. 22
Status icons ............................................................. 25
Programming free keys ............................................ 77
Status information .................................................. 147
Programming sensor keys
Suffix dialing
Function ................................................................ 77
Automatic .............................................................. 57
System speed dialing ............................................... 57

Q
Quick search T
LDAP ..................................................................... 89
Telephone data service ......................................... 112
Telephone maintenance ........................................ 158
Text input (via the display editor) ............................. 26
R Theme .................................................................... 135
Recall ....................................................................... 67 Three-party conference ............................................ 47
Receiving volume ................................................... 141 Timed reminder ...................................................... 101
Relays .................................................................... 113 Timed reminder, answering ................................... 102
Ring transfer Toggle/connect ........................................................ 47
In an executive/secretary team ........................... 122 TouchGuide ............................................................. 15
Ringer cutoff ............................................................. 96 TouchSlider .............................................................. 19
Ringer off ................................................................. 96 Trace call ................................................................. 98
Ringing group ......................................................... 125 Transferring (call) ............................................. 48, 119
Troubleshooting ............................................. 147, 158
Trunk seizure, automatic .......................................... 45
166 Index

U V
Unencrypted call ...................................................... 94 Variable call forwarding ............................................ 71
Uniform Call Distribution ........................................ 126 Voice encryption ................................................ 13, 94
USB Memory Stick ......................................... 106, 107 Connection status ................................................. 94
Backup scope ..................................................... 149 Tips ....................................................................... 94
Checking backups ............................................... 153
Connecting .......................................................... 149
Deleting backups ................................................ 153
Removing ............................................................ 149
W
User data Waiting calls ........................................................... 105
Restoring ............................................................. 151 Web interface ......................................................... 159
Restoring all ........................................................ 151
Restoring selected .............................................. 152
Saving ......................................................... 149, 150
User interface
OpenScape Desk Phone IP 55 G ......................... 15
User menu ....................................................... 39, 155
User password ......................................................... 95
User support ............................................................ 12
Using Ethernet switches .......................................... 17
Using network ports more efficiently ........................ 17
Overview of functions and codes (alphabetical) 167

Overview of functions and codes

(alphabetical)
The following table lists all available functions, as shown on the display. If configured (consult your
administrator), functions can be activated interactively (select and confirm), via the Program/
Service menu (select and confirm or enter a code) or by means of keys configured as function
keys.

... Interact- ... Via the

Functions ively Program/Service menu ...With
(=display) Æ Page 39 Services key
bd bd Code
Account code ; *60 X
Advisory msg. on ; ; *69 X
Advisory msg. off ; ; #69 X
Associated dialing ; *67 X
Associated services ; *83 X
Call waiting ; ; *55 X
Waiting tone off ; ; *87 X
Waiting tone on ; ; #87 X
Call wait.trm.on ; *490 X
Call wait.trm.off ; #490 X
Callback ; ; *58 X
View callbacks/delete ; ; #58
Conference ; ; *3 X
Start conference ;
Add party ;
End conference ; ; #3
Remove party ; ;
Drop last conf. party *491
Consultation ; X
Return to held call ; ; *0
Quit and return ; ; *0
Transfer/Pick up call ;
Control Relay on (only for HiPath 3000) ; *90 X
Control Relay off (only for HiPath 3000) ; #90 X
Data I/O service *494 X
Directory
1=internal ; *54 X
2=LDAP ; *54 X
DISA
DISA internal ; ; *47 X
Discreet calling *945
168 Overview of functions and codes (alphabetical)

... Interact- ... Via the

Functions ively Program/Service menu ...With
(=display) Æ Page 39 Services key
bd bd Code
DND on ; ; *97 X
DND off ; ; #97 X
Door opener ; *61 X
Door opener on ; *89 X
Door opener off ; #89 X
DTMF dialing ; *53 X
Forwarding on ; ; *1 X
1=all calls ; ; *11 X
2=external calls only ; ; *12 X
3=internal calls only ; ; *13 X
Forwarding off ; ; #1 X
CFNR on ; *495 X
CFNR off ; #495 X
Trunk FWD on ; ; *64 X
Trunk FWD off ; ; #64 X
Forward Line: MULAP on ; *501 X
Forward Line: MULAP off ; #501 X
Headset X
Answer call ;
HF answerback on ; ; *96 X
HF answerback off ; ; #96 X
Hot line
Join group ; ; *85 X
Leave group ; ; #85 X
Rejoin all groups ; ; *85* X
Leave all groups ; ; #85# X
Key assignments ; *91 X
Keypad dialing ; *503
Lock all phones ; *943 X
Lock phone ; ; *66 X
Unlock phone ; ; #66 X
Change PIN ; *93
Mobile Login (log off) #9419 ;
Mobile Login (log on) *9419 ;
Mute on *52 X
Mute off #52 X
Overview of functions and codes (alphabetical) 169

... Interact- ... Via the

Functions ively Program/Service menu ...With
(=display) Æ Page 39 Services key
bd bd Code
Night answer on ; ; *44 X
Night answer off ; ; #44 X
Override ; ; *62 X
Page
Answer page (not for U.S.) ; *59
Park call ; *56 X
Retrieve call ; #56
Phone test ; *940
Pickup - directed ; *59 X
Pickup - group ; ; *57 X
Pick up call ;
Recording X
Redial ;
Reject calls ;
Release X
Reserve trunk ; X
Reset services ; #0 X
Retrieve line ; *63 X
Ring Transfer: On ; *502 X
Ring Transfer: Off ; #502 X
Ringer cutoff on ; ; *98 X
Ringer cutoff off ; ; #98 X
Ringing group on ; *81 X
Ringing group off ; #81 X
Room monitor ; *88 X
Select language ; *48
Send message ; ; *68 X
View sent message ; ; #68 X
View messages ; ; #68 X
Mailbox X
Shift X
Show call charges (own phone) ; *65 X
Query call charges (third-party phone) X
Speaker call ; *80 X
Suppress caller ID ; ; *86 X
Restore caller ID ; ; #86 X
Telephone data service ; *42
Temporary MSN (not for U.S.) ; ; *41 X
170 Overview of functions and codes (alphabetical)

... Interact- ... Via the

Functions ively Program/Service menu ...With
(=display) Æ Page 39 Services key
bd bd Code
Temporary phone ; *508 X
Timed reminder on ; *46 X
Timed reminder off ; #46 X
Toggle/connect ; ; *2 X
Trace call ; *84 X
Transferring ;
Trunk flash ; *51 X
Uniform Call Distribution
Log on ; *401 X
Log off ; #401 X
Available ; *402 X
Not available ; #402 X
Work on ; *403 X
Work off ; #403 X
UCD night on ; *404 X
UCD night off ; #404 X
Calls in queue ; *405 X
Use speed dialing ; *7 X
Speed-dial (station) ; *92 X
Display icons 171

Display icons
Application tab
Telephony interface Æ Page 32
Phonebooks Æ Page 33
Call lists Æ Page 36
Messages Æ Page 38
Menu Æ Page 39
Status bar
The ring tone is deactivated Æ Page 96
Operating data is sent to the server Æ Page 41
The "Do not disturb" function is activated Æ Page 97
The phone lock is activated Æ Page 99
A mobility user is logged on to the phone Æ Page 106
Save data of logged off user Æ Page 109
Data will be fetched for new user Æ Page 108
User changes will be saved Æ Page 108
DLS server transmission error Æ Page 108
Transmission of caller list interrupted Æ Page 109
Messages
You have received one or more new messages
One or more new entries have been added to the call lists
Call forwarding is active
Connection status
The call is active
The call has been disconnected
You have placed the call on hold (e.g. consultation hold)
Your call partner has placed the call on hold
You are conducting a call over a secure connection
You are conducting a call over a non-secure connection
Phonebook entries
Primary business number
Secondary business number
Mobile phone number
Private phone number
Phone number is not saved in personal phonebook