A MITEL

PRODUCT
GUIDE

Unify OpenScape Desk Phone

CP200/CP205
OpenScape Business

User Guide HFA

07/2024

A31003-C1000-U109-9-7619
 Notices
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel
Europe Limited. The information is subject to change without notice and should not be construed in any way as
a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no
responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be
issued to incorporate such changes. No part of this document can be reproduced or transmitted in any form or by
any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks
The trademarks, service marks, logos, and graphics (collectively “Trademarks”) appearing on Mitel’s Internet
sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation (MNC) or
its subsidiaries (collectively “Mitel), Unify Software and Solutions GmbH & Co. KG or its affiliates (collectively
“Unify”) or others. Use of the Trademarks is prohibited without the express consent from Mitel and/or
Unify. Please contact our legal department at iplegal@mitel.com for additional information. For a list of the
worldwide Mitel and Unify registered trademarks, please refer to the website: http://www.mitel.com/trademarks.

© Copyright 2024, Mitel Networks Corporation

All rights reserved

Important information 3

Important information
For safety reasons, the telephone should only be supplied with power:
• using the original power supply unit.
Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or
• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af
standard.

Never open the telephone or a key module. Should you encounter any problems,
consult your administrator.

Use only original accessories. The use of other accessories may be hazardous
and will render the warranty, extended manufacturer's liability and the CE mark-
ing invalid.

Trademarks
The compliance of the equipment according to EU directives is confirmed by the CE
mark. This Declaration of Conformity and, where applicable, other existing declara-
tions of conformity as well as further information on regulations that restrict the usage
of substances or affect the declaration of substances used in products can be found
in the Unify Expert WIKI at
http://wiki.unify.com under the section “Declarations of Conformity”.
All electrical and electronic products should be disposed of separately from the mu-
nicipal waste stream via designated collection facilities appointed by the government
or the local authorities.
The correct disposal and separate collection of your old appliance will help prevent
potential negative consequences for the environment and human health. It is a pre-
condition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please contact
your city office, waste disposal service, the shop where you purchased the product or
your sales representative.
The statements quoted above are only fully valid for equipment that is installed and
sold in the countries of the European Union and is covered by the European Directive
2002/96/EC. Countries outside the European Union may have other regulations re-
garding the disposal of electrical and electronic equipment.

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature be-
tween 5°C and 40°C.
• To ensure good speakerphone quality, the area in front of the microphone (front right) should be
kept clear. The optimum speakerphone distance is 50 cm.
• Do not install the telephone in a room where large quantities of dust accumulate; this can con-
siderably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to
damage the electronic components and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
4 Important information

Product support on the Internet

Information and support for our products can be found on the Internet at:
http://www.unify.com/.
Technical notes, current information about firmware updates, frequently asked questions and lots
more can be found on the Internet at:
http://wiki.unify.com/.

Product-oriented environmental protection

Unify is committed in terms of its product strategy to bringing environmentally friendly products to
market, taking account of the entire product life cycle. Unify strives to acquire the relevant envi-
ronmental labels for its products in the event that the environmental label programs permit qualifi-
cation for individual Unify products
ENERGY STAR is a U.S. Environmental Protection Agency voluntary program
that helps businesses and individuals save money and protect our climate th-
rough superior energy efficiency.
Products that earn the ENERGY STAR prevent greenhouse gas emissions by
meeting strict energy efficiency criteria or requirements set by the U.S. Environ-
mental Protection Agency.
Unify is an ENERGY STAR partner participating in the ENERGY STAR program
for Enterprise Servers and Telephony.
The Unify product OpenScape DeskPhone CP200 has earned the ENERGY
STAR.
Learn more at energystar.gov.

License information
For further information about EULA (End User License Agreement) and Open Source licenses,
consult your administrator or refer to the administration manual.
Contents 5

Contents
Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product-oriented environmental protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
License information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Selecting and confirming the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting the required option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Getting to know the OpenScape Desk Phone CP200/CP205 . 13

The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Call list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Settings and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6 Contents

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Adjusting the ringer tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Call settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call waiting tone on/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring a speed-dial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Activating/deactivating the night answer service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Programming the function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuring selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Accepting a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . 31
Answering a call via the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Rejecting calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Picking up a specific call for your colleague. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Accepting calls from the entrance telephone and opening the door . . . . . . . . . . . . . . . . . . . 33
Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
En-bloc sending/correcting phone numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dialing with the headset connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dialing with selected dialing keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using the caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calling a subscriber from the internal system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Talking to your colleague with a speaker call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Leaving an absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Deleting absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Assigning a phone number (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Contents 7

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Using call forwarding no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Open listening in the room during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Saving a phone number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Calling a second party (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Conducting a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Activating tone dialing/DTMF suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Making calls in the team/executive/secretary configuration. . . 54

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Accepting calls with the line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Placing a call on hold on a line key and retrieving the held call . . . . . . . . . . . . . . . . . . . . . . . 56
Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
MULAP privacy release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Direct destination selection keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Group call/hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Picking up a call for another member of your team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Turning silent ringing on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
8 Contents

Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Displaying call charges for another telephone (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . 73
Dialing with call charge assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Saving a timed reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Resetting services and functions
(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Using system functions from outside
DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . . 81
Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Diagnostic data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Special networking functions . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Contents 9

Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Labeling keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Overview of functions and codes (alphabetical) . . . . . . . . . . 101

10 General information

General information

About this manual

This User Guide is intended to help you familiarize yourself with the
OpenScape Desk Phone and all of its functions. It contains important informa-
tion on the safe and proper operation of the OpenScape Desk Phone. These in-
structions should be strictly complied with to avoid operating errors and ensure
optimum use of your telephone.
This document contains general descriptions of the technical options, which may
not always be available in individual cases. If a particular function on your phone
is not available to you as described, then it cannot be configured for you and
your phone – please contact your Administrator.

Icons used in the manual

Tips

Indicates important additional information in relation to handling.

ñ Indicates required intervention by the Administrator.

General information 11

Displays for describing operation

The keys required for an action, such as € µ and the associated display
text are illustrated in the column highlighted on the left. The action is described
in the main column on the right.
The operating steps are not always illustrated in full in order to improve the leg-
ibility of the user guide.
The “Display contrast” option is selected in the example below and then
changed.

Selecting and confirming the required option

Required operating steps with display text

" Press keys on the left or right side.

€ µ Select an option in the menu or in lists using the navigation keys.

Display contrast? The required option is selected.

Z Confirm selected option.

Condensed illustration in the user guide

" Press keys on the left or right side.
Display contrast? Select and confirm the option shown (e.g. display contrast).

Setting the required option

Required operating steps with display text

~ ~ ~ ~ The current value of the option will be displayed following confirmation with more
or fewer graduation marks.
" Pres keys on the left-hand side to reduce the value of the setting.

" Pres keys on the right-hand side to increase the value of the setting.

Condensed illustration in the user guide

" Keep pressing the keys until the desired result is set.
12 General information

Intended use
The OpenScape Desk Phone phone is a desktop or wall-mounted unit designed
for voice transmission and for connection to a LAN. Any other use is regarded
as unintended.

Telephone type
The identification details (exact product designation and serial number) of your
telephone can be found on the underside of the base unit.
Specific details concerning your communication platform can be obtained from
your Administrator.
Please have this information ready when you contact our service department re-
garding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the microphone
(front right) should be kept clear. The optimum speakerphone distance is 50
cm.
• Proceed as follows to optimize display legibility:
– Turn the phone to tilt the display to ensure you have a frontal view of the
display and avoid light reflexes.
– Adjust the contrast as required  page 21.
13 Getting to know the OpenScape Desk Phone CP200/CP205

Getting to know the

OpenScape Desk Phone CP200/CP205
The following sections describe the most frequently used controls and displays.

The user interface of the phone

1
4

7 7

5 6

7
Getting to know the OpenScape Desk Phone CP200/CP205 14

1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone (two-lines).
3 Incoming calls and new voicemails are visually signaled via the Notification LED.
You can customize your telephone by assigning phone numbers and functions to the
programmable keys.
Preset default values:
4 • Caller list
• Phonebook
• Diversion type:
• Redial
5 The dialpad can be used to enter phone numbers and write text.
You can use the navigation keys to navigate conveniently through the various phone
6
functions, applications and configuration menus.
Use the function keys to launch the following functions:
Ä: the hold key places an active call on hold or resumes the call.
Ã: the transfer key transfers a call to another user.
Á: the conference key opens a conference.
Â: the mailbox key retrieves text messages and voicemail.
7 @: the service key opens the Program/Service menu.
:: the speaker key activates/deactivates speakerphone mode.
.: the headset key is used to accept/end calls via the headset.
": the WIP key adjusts the volume, brightness or contrast.
;: the mute key switches the microphone on/off. This function is useful to prevent the
other party from listening in under certain circumstances, for example when consulting
with someone else in the room or in case of annoying background noise.
15 Getting to know the OpenScape Desk Phone CP200/CP205

Display
Your OpenScape Desk Phone CP200/CP205 comes with a black-and-white LCD display. Adjust
the contrast to suit your needs ( page 21).

Idle mode
If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200/
CP205 is in idle mode.

Example:

Time
10:59 Wed 08 01.14 Date
 f

Open the icon for the idle menu

Own phone number

Idle menu
The idle menu opens when you press the Navigationstasten € or µ  page 17 key in idle
mode. You can call up various functions here. The idle menu includes selected functions from the
Program/Service menu  page 19.
The idle menu may contain the following entries:
• Caller list?
• Forwarding on?
• Lock telephone?
• DND on?1
• Absence text on?
• Silent ringing on?
• Send Message?
• View sent message?2
• View callbacks?3
• Phonebook?
• HF answerback on?
• Suppress call ID?
• Waiting tone off?
• DISA internal?

1. Must be activated by the Administrator.

2. Only appears when there are messages that the recipient has not yet viewed.
3. Only appears if callback requests are saved.
Getting to know the OpenScape Desk Phone CP200/CP205 16

Programmable function keys

Your OpenScape Desk Phone CP200/CP205 has four fixed function keys (with LED), which you
can reprogram with different functions or phone numbers at any time.

The icons represent the following functions:

• Caller list
• Phonebook
• Diversion type:
• Redial
Depending on how they are programmed, you can use the keys as follows:
• Function keys  page 26
• Selected dialing keys  page 30
A function can be programed for each key as well as a phone number at the second level.
The status of a function is shown by the LED display for the corresponding function key.

You will find information on the labeling of the function keys on  page 96

Meaning of LED displays on function keys

LED Meaning of function key
_ Off The function is deactivated.

£ Flashing1 Indicates the function status.

¤ Lights up green/ The function is activated.

red
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The flashing interval rep-
resents different statuses, which are described in detail in the corresponding sections of the manual.
17 Getting to know the OpenScape Desk Phone CP200/CP205

Dialpad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number.
Press ^ to delete digits (only if en-bloc dialing is enabled).
In situations where text input is possible, for example when entering the user password, you can
also use the dial keys to enter text in addition to the digits and special characters mentioned. To
do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number 4 key on the keypad twice.

Navigation keys
This control allows you to move between input fields, navigate in lists and menus or open the idle
menu. You use the Z button to confirm options and launch functions:

Key Functions when key is pressed

^ Exit idle menu and cancel action

µ Open the idle menu  page 15 or browse back in the menu from the end

€ Open the idle menu  page 15 or browse forward in the menu from the start

Z Perform action
Getting to know the OpenScape Desk Phone CP200/CP205 18

Mailbox
Depending on your communication platform and its configuration (consult your Administrator), you
can use the  key to access messages from services in addition to messages received.

Messages
You can send short text messages to individual internal stations or groups. In idle mode
( page 15) the following signals alert you to the presence of new messages:
• Â The key LED lights up.
• A message such as "Messages received” is displayed.
Press the  key.
Example:

Caller ID
Msg. from: <x> Coco, Chanel
Display text? f
Function menu

Display message

For a description of how to edit the entries  page 42.

Voicemail
Press the  key.
If your system is appropriately configured, you can call the voice mailbox directly and immediately
play back the messages saved.
If your telephone is connected to a voicemail system (such as Smart Voicemail), the  key will
light up in addition to the Notification LED to alert you to any messages that have arrived.
An appropriate message also appears on the display.
19 Getting to know the OpenScape Desk Phone CP200/CP205

Call list
If you are unable to accept an external or internal call, the call attempt is stored in the caller list.
Answered calls can also be saved (contact your Administrator).
Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.
The oldest entry not yet deleted in the list is displayed first. Multiple calls from the same caller do
not automatically generate new entries in the caller list. Instead, only the most recent time stamp
for this caller is updated and its number incremented.
The caller list is automatically displayed  page 38 in the idle menu  page 15.

Callers with suppressed numbers cannot be saved in the call list.

Information is displayed regarding the caller and the time at which the call was placed.
Example:

Name and/or phone number

PETER 10168 3x Frequency
Next f
Key icon

Action

For a description of how to edit the call lists  page 38.

Settings and functions

Press the @ menu key. You can use the Program/Service menu to access your communication
system's extensive functions.

You can also access desired settings or functions in the Program/Service menu by entering
the relevant code, for example *80 or *7  page 101.
Example:

Menu title
Service
*7=Use speed dialing? f
*80=Speaker call? f
#56=Retrieve call? f Further entries are available
*59=Pickup - directed? f
More featuresm

The menu structure consists of two levels. The first line in this structure shows the menu currently
selected while the remaining lines show the options for this menu. The arrow next to an entry in-
dicates the availability of additional options for this entry.
Getting to know the OpenScape Desk Phone CP200/CP205 20

Ports on the underside of the phone

Power supply unit PC

(if necessary)
Network switch

Country-specific cable

Headset

Handset

Service interface

Using network ports more efficiently

The OpenScape Desk Phone CP200/CP205 has a built-in Ethernet switch. This means that you
can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting
the telephone and PC must first be activated on the telephone by your Administrator.

Network switch OpenScape Desk Phone CP200/CP205 PC

Using this connection option saves one network port for each switch used and allows shorter net-
work cables to be used when arranged correctly.
Telephone settings 21

Telephone settings

Display
Adapt the display of your OpenScape Desk Phone CP200/CP205 to suit your
personal requirements.

Setting contrast
The display has eight contrast levels that you can set according to your light con-
ditions.

" Press the key in idle mode  page 15.

Display contrast? Select and confirm the option shown.

" Change the display contrast. Press the key repeatedly until the desired level is
obtained.

Z Save.

Setting the display language

@ Open the menu  page 19.
More features? f Select and confirm the option shown.

*48= Select language? Select and confirm the option shown.

15=Spanish? Select and confirm the language you wish to use (e.g."Spanish").

Audio
Optimize the audio settings on your OpenScape Desk Phone CP200/CP205 for
your work environment and according to your personal requirements.

Adjusting the volume during a call

You are conducting a call.

" Raise or lower the volume. Keep pressing the key until the desired volume is set.

Z Save1.

" Press the key in idle mode  page 15.

Ringer volume? Select and confirm the option shown.

1. If you do not save, the original value is reset for the next call.
22 Telephone settings

Adjusting the ringer tone

" Press the key in idle mode  page 15.
Ringer tone? Select and confirm the option shown.

" Keep pressing the keys until the desired tone is set.

Z Save1.

Adjusting the attention ring volume

You receive an attention ring, for example, when a second call is imminent
 page 49.

" Press the key in idle mode  page 15.

Attention Ring Volume Select and confirm the option shown.

" Keep pressing the key until the desired volume is set.

Z Save1.

Adjusting the speakerphone to the room acoustics

To help the other party understand you clearly while you are talking into the mi-
crophone, you can adjust the telephone to the acoustics in your environment.
" Press the key in idle mode  page 15.
Speakerphone mode? Select and confirm the option shown.

" Keep pressing these keys until the setting you want appears on the screen.

Z Save1.
Telephone settings 23

Call settings

Preventing and allowing call waiting (automatic

camp-on)
If this function has been configured (ask your Administrator), you can prevent or
allow a second call  page 49 from being signaled by automatic camp-on during
an ongoing call.

@ Open the menu  page 19.

#490=Call wait.term.off? Select and confirm the option shown.
or
*490=Call wait.term.on? Select and confirm the option shown.

Call waiting tone on/off

You can suppress the advisory tone (approx. every six seconds) for second
calls. A single special dial tone then alerts you to the waiting call.

Activating

€ Open the idle menu  page 15.

Waiting tone on? Select and confirm the option shown.

Deactivating

€ Open the idle menu  page 15.

Waiting tone off? Select and confirm the option shown.

Door opener

Activating the door opener

@ Open the menu  page 19.
*89=Door opener on? Select and confirm the option shown.
j Dial the entrance phone number.

j Enter the five-digit code. Default code = "00000".

or
3=change password? Select the displayed function and press "OK" to change the code.

1=enable with ring? Select and confirm the option shown.

or
2=enable w/o ring? You can also open the door without a doorbell ring.
24 Telephone settings

Deactivating the door opener

@ Open the menu  page 19.

#89=Door opener off? Select and confirm the option shown.

Configuring a speed-dial key

You can program the keys 0 to 9 with ten frequently used phone num-
bers. How to use the speed-dial keys is described on  page 40.
@ Open the menu  page 19.
*92=Change Speed Dial? Select and confirm the option shown.
* Press the key shown.

0 to 9 Press the required speed-dial key. If the key is already in use, the programmed
phone number or name appears on the screen.

Change entry? Confirm the option shown.

j First enter the external code and then the external phone number.

Save entry? Confirm the option shown.

or If you make a mistake:

Previous? Select and confirm the option shown. This deletes all numbers entered.

Next entry? Confirm the option shown.

or
Change entry? Select and confirm the option shown.
or
Delete? Select and confirm the option shown.
or
End? Select and confirm the option shown.
Telephone settings 25

Activating/deactivating the night answer

service
When night answer mode is active, for example during a lunch break or after of-
fice hours, all external calls are immediately forwarded to a specific internal tele-
phone (night station). The night station can be defined by the Administrator (=
standard night answer service) or by you (= temporary night answer service).

Activating

€ Open the idle menu  page 15.

Night answer on? Select and confirm the option shown.

*=default? Confirm the option shown (= standard night answer service).

or

* Enter the code (= standard night answer service).

or
j Enter the destination number (= temporary night answer service).

Save entry? Confirm the option shown.

Deactivating
Night answer off? Select and confirm the option shown.

The Administrator can also configure an "automatic night answer service”

ñ for your phone. The automatic night answer service activates at specific
times depending on how it is programmed.
You can deactivate the automatic night answer service or replace it with
a night answer service you configured (see above).
26 Telephone settings

Programming the function keys

You can program frequently used functions, phone numbers or procedures onto
the function keys on your OpenScape Desk Phone CP200/CP205.

Configuring function keys

A list of all available functions is displayed, see the overview  page 27.

Example: Configuring the call waiting tone on/off key

@ Open the menu  page 19.

*91=Prog. feature key Select and confirm the option shown.

_ Press one of the four keys you want to program with a function.

Change feature Confirm the option shown.

Camp on tone OFF Select and confirm the option shown.

End Confirm the option shown.

or
Program another key Select and confirm to change this or a different key.
The LED displays  page 16 and  page 27 indicate the status of the function.
Telephone settings 27

Overview of functions
The available functions depend on your configuration. If a function is
ñ missing, consult your Administrator.

Saved function LED display

Call forwarding, Forwarding - trunk, Forward Line Key, Night Service, Do
not disturb, Lock telephone, Absence text, Silent ringing, HF answerback
on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Wait-
ing tone off, Ring Transfer, Recording, Door opener on/off, Ringing group
on, Shift Key, UCD (Available on/off, Wrap up), Night answer on/off, Priva-
cy Release:

_ Saved function is not activated.

¤ Saved function is activated.

Set Callback:

_ You have no entry for callback.

¤ You have an entry for callback.

Repdial key (internal), Direct station select:

_ Party not on a call.

¤ Party is on a call or has activated DND.

£ Flashing quickly – I'm being called, please accept.

Flashing slowly – another party is being called and has not yet answered.
Call Key, General Call Key, Trunk key, MULAP Key, Temporary MSN:

_ No call via the corresponding line.

¤ Active call via the corresponding line.

£ Flashing quickly – call on the corresponding line, call pickup is possible by

pressing the key.
Flashing slowly – a call is placed on hold on the relevant line.
28 Telephone settings

Trunk group key:

_ At least one line is free.

¤ All lines in this trunk group are busy.

View call charges:

_ No chargeable calls have been set up since the last check.

¤ Chargeable calls have been set up since the last check.

Call forwarding, Forward Line Key:

£ Flashing slowly – your line is a call forwarding destination.

Fax details:

_ No fax received or no message on the answering machine.

¤ Fax received or message on the answering machine.

View number of calls:

_ No waiting callers.

£ Flashing quickly – callers waiting (certain number is exceeded).

Flashing quickly – callers waiting (certain number is reached).
Data I/O Service:

_ No connection to an application.

¤ Active connection to an application.

£ Flashing slowly – connection to an application is temporarily interrupted.

The following functions programmed on keys do not have a LED function:

Repdial key (external), Procedure key, Trace call, Speed dial, Clear Display,
Telephone Lock, Send Message, Phonebook (1=internal, 2=LDAP, Call waiting,
Toggle/Connect, Conference, Speaker call, Retrieve line, Reserve trunk, Re-
lease trunk, Temporary Phone, Intrude, Park a call, Pickup - directed, Pickup -
group, Account code, Show call charges, Page, Answer page, Timed reminder,
Open door, DTMF dialing, Recall-key, Room monitor, Hold key, Enquiry internal,
Enquiry, Associated dial, Associated serv., Tel. data service, Mobile Login, Dis-
creet Call.
Telephone settings 29

Programming a procedure key

Phone numbers and functions that require further input, i.e. which contain sev-
eral operating steps, can be saved on a key on your telephone. The Administra-
tor must have granted the appropriate authorization.
For example the function “Associated serv.”  page 79 together with the re-
quired input (phone number of the phone for which the call is to be made +
phone number to be dialed) can be saved on a key.
Phone numbers that require further input can also be saved.
Please see also the information on  page 16.

@ Open the menu  page 19.

*91=Prog. feature key Select and confirm the option shown.

_ Press one of the four keys you want to program with a procedure.

Change feature Confirm the option shown.

Procedure key g Select and confirm the option shown.

j Enter procedure. Example: *67 231 123456

*67 Code for Dial for

231 Number of the phone for which the call should be made.

12345 The phone number to be dialed.

Save entry Confirm the option shown.

or If you make a mistake:

Previous Select and confirm the option shown. This deletes all numbers entered.

End Confirm the option shown.

or
Program another key Select and confirm the option shown.

Select the saved procedure by pressing the key.

Procedures with activatable/deactivatable functions are activated by
pressing the button and deactivated by pressing it again.
You can also press the procedure key during a call to automatically send
the saved digits as DTMF signals  page 53. For display messages when
saving procedures, see  page 95.
30 Telephone settings

Configuring selected dialing keys

@ Open the menu  page 19.

*91=Prog. feature key? Select and confirm the option shown.

_ Press one of the four keys you want to program.

Change feature? Confirm the option shown.

Repdial key? Confirm the option shown.

j Enter the phone number.

If you make a mistake:

Previous? Select and confirm the option shown. This deletes all numbers entered.

End? Confirm the option shown.

or
Program another key? Select and confirm the option shown.

You dial the saved phone number by pressing the key  page 37. You can
also save a phone number during a call.

Deleting function key programming

@ Open the menu  page 19.

*91=Prog. feature key Select and confirm the option shown.

_ Press the relevant key that you want to delete.

Delete feature Select and confirm the option shown.

Making calls 31

Making calls
It is strongly advised to read the introductory chapter "Getting to know the
OpenScape Desk Phone CP200/CP205“  page 13 to gain a better un-
derstanding of the steps described here.

Receiving calls
Your Administrator can adjust the ring cadence for external and internal
ñ calls for you. In other words, different ring cadences can be set for differ-
ent internal callers.
The phone number or the name of the caller appears on the display.

Accepting a call via the handset

The phone rings.

^ Lift the handset1.

Accepting a call via the loudspeaker (speakerphone

mode)
The phone rings.

: Press the key shown. The LED lights up1.

Answering a call via the headset

Prerequisite: A headset is connected.

The phone rings. The . key flashes.

² Press the key shown1.

Rejecting calls
You can reject calls you do not wish to take. The call is then signaled on another
definable telephone (consult your Administrator).

The phone rings. The caller is displayed.

Reject call? Confirm the option shown.

or

Release _ Press the key if it has been configured.

1. Adjusting the volume  page 13.

32 Making calls

If a call cannot be rejected, your telephone will continue to ring. The message
"currently not possible" is displayed (e.g. in the case of recalls).

Picking up a specific call for your colleague

You hear another telephone ring.

@ Open the menu  page 19.

More features? Select and confirm the option shown.

*59=Pickup - directed? Select and confirm the option shown.

if nec.
Next? Select and confirm until the required station is displayed.

Accept call? Confirm the option shown.

or
j If you know the number of the telephone that is ringing, enter it directly.

Using the speakerphone

A colleague addresses you directly over the speaker with a speaker call. You
hear an advisory tone before the announcement. The other party’s name or
phone number appears on the screen. You can conduct the call with the handset
or in speakerphone mode.

^ Lift the handset and answer the call.

or
Mute off? Press the "OK" key to confirm your selection and answer the call.
or

Æ Press the illuminated microphone key.

If handsfree answerback is enabled (see below), you do not need to

switch on the microphone - you can answer directly. You can answer im-
mediately in speakerphone mode.
If handsfree answerback is disabled (default setting), follow the procedure
described above. Placing a speaker call to a colleague  page 21.

Enabling and disabling handsfree answerback

€ Open the idle menu  page 15.

HF answerback on? Select and confirm the option shown.
or
HF answerback off? Select and confirm the option shown.
Making calls 33

Accepting calls from the entrance telephone and

opening the door
If an entrance telephone has been programmed, you can use your telephone to
speak to someone at the entrance telephone and to activate a door opener.
If you have the proper authorization (contact your Administrator), you can acti-
vate the door opener, enabling visitors to open the door themselves by entering
a 5-digit code (using a DTMF transmitter or the keypad installed).

Speaking to visitors via the entrance telephone

Prerequisite: The phone is called from an entrance telephone.
^ Lift the handset within thirty seconds. You are connected to the entrance tele-
phone immediately.
or
^ Lift the handset after more than thirty seconds.

j Dial the entrance phone number.

Opening the door from your telephone during a call from the en-
trance telephone
Open door? Confirm the option shown.

Opening the door from your telephone without calling the entrance
telephone
@ Open the menu  page 19.
*61=Open door? Select and confirm the option shown.
j Dial the entrance phone number.

Special features must be taken into consideration if your telephone oper-

ates with system networking  page 89!
34 Making calls

Turning the microphone on and off

; To prevent the other party from listening in while you consult with someone in
your office, you can temporarily switch off the handset microphone or the hands-
free microphone (see  page 13).

Ending a call

É Press the illuminated key. The key shown is no longer lighting.

or

Ê Press the illuminated key. The key shown is no longer lighting.

or
\ Replace the handset.

or

Release _ Press the key if it is configured.

After the call has ended (either by you or the remote party), end of call notifica-
tion with duration of the call will be shown on the phone screen.
Making calls 35

Making calls

Off-hook dialing
^ Lift the handset.

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.

The called party does not answer or is busy:

\ Replace the handset.

On-hook dialing
j Internal calls: Enter the phone number.
External calls: Enter the external code and the phone number.

Your system may also be programmed so that you have to press the con-
figured "internal" key before you dial the internal phone number.
You then do not have to enter an external code to call the external party
(automatic trunk seizure/prime line is not active; consult your Administra-
tor).

The other party answers with speaker:

On-hook dialing: Speakerphone mode.

or
^ Lift the handset.

The called party does not answer or is busy:

É Press the key shown. The LED goes out.

En-bloc sending/correcting phone numbers

If this feature is configured (consult your Administrator), a connection is not at-
tempted immediately when a phone number is entered. This means that you can
correct the phone number if necessary.
The station number is only dialed at your specific request.

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.

Dialing entered/displayed phone numbers

^ Lift the handset.

or
Dial? Confirm the option shown.
36 Making calls

Correcting phone numbers entered

A phone number can only be corrected as it is being entered. Phone num-
bers stored for number redial, for example, cannot be corrected.
Delete number? Select and confirm the option shown.
The last digit entered in each case is deleted.
j Enter the required digit(s).

Canceling en-bloc sending

Cancel? Select and confirm the option shown.
or
É Press the key shown. The LED goes out.

Dialing with the headset connected

Prerequisite: The headset is connected.

j Internal calls: Enter the phone number.

External calls: Enter the external code and the phone number.
Ê The headset key lights up.
The connection is set up as soon as your input is complete.
Making calls 37

Dialing with selected dialing keys

Prerequisite: You have saved a phone number on a selected dialing key
 page 30.

Party B _ Press the key with the saved phone number.

If the phone number is saved on the second level, press the shift key first.

You can press the selected dialing key during a call and automatically ini-
tiate a callback  page 50.

Redialing a number
The last ten external phone numbers dialed are stored automatically.

If this feature is configured (contact your Administrator), account codes

entered  page 74 are also saved .
You can redial them simply by pressing a key.

Displaying and dialing saved phone numbers

ç _ Press the redial key.

Next? Keep confirming until the phone number you want appears.

Call? Select and confirm the option shown.

38 Making calls

Using the caller list

Detailed information, as well as a sample display entry are provided on
 page 19.

Retrieving the caller list

Prerequisite: The Administrator has set up a caller list for your tele-
ñ phone.

Þ ¤ Press the illuminated key to open the call list.

or
€ Open the idle menu  page 15.
Caller list? Confirm the option shown.

Next? To view calls, confirm each subsequent call displayed.

Dialing a phone number from the caller list

Call? Select and confirm the option shown.

The caller is automatically deleted from the caller list when a connection
is finally set up.

Displaying the call time

Time/date sent? Select and confirm the option shown.

Displaying caller details

from? Select and confirm the option shown.

Removing an entry from the caller list

Delete? Confirm the option shown.

Ending retrieval
End? Select and confirm the option shown.
or
Ë Press the key shown. The LED goes out.

or
É Press the key shown. The LED goes out.
Making calls 39

Calling a subscriber from the internal system

phonebook
The internal system phonebook of your communication system contains all
phone numbers and system speed-dial numbers assigned to a name. Consult
your Administrator to find out if one was configured for your system.

Prerequisite: Names have been assigned to the phone numbers stored in the
system.

Ý _ Press the key shown.

or
^ Lift the handset.
Phonebook? Confirm the option shown.

A list with at most the first 50 entries is displayed.

" or €µ Scroll to next or previous entry.

or
j Enter the name you want to find, or just the first few letters, using the dialpad and
confirm to search for the name  page 17.
if nec.

# Delete final letters.

« Show details such as different phone numbers.

^ Reset the search.

Dialing the required entry

Z Confirm the option shown.
40 Making calls

Making calls using system speed-dial numbers

Prerequisite: You know the system speed-dial numbers (consult your Adminis-
trator).
@ Open the menu  page 19.
*7=Use speed dialing? Select and confirm the option shown.
j Enter a three-digit speed-dial number.

if nec. Suffix dialing

j If necessary, you can suffix-dial additional digits (for example, the user’s exten-
sion) at the end of the saved phone number.
If this feature is configured, a suffix is automatically dialed (for example, "0" for
the exchange) if no entries are made within 4 or 5 seconds.

Dialing with speed-dial keys

Prerequisite: You have configured speed-dial keys  page 24.
@ Open the menu  page 19.
*7=Use speed dialing? Confirm the option shown].
* Press the key shown.

0 to 9 Press the required speed-dial key.

Talking to your colleague with a speaker call

You can place a speaker call to an internal party using the loudspeaker on their
telephone.

€ Open the idle menu  page 15.

*80=Speaker call? Select and confirm the option shown.
j Enter the phone number.

Responding to a speaker call  page 32.

Making calls 41

Automatic connection setup (hotline)

If this function is configured (consult your Administrator), the system automati-
cally sets up a connection to a preset internal or external destination.

^ Lift the handset.

Depending on the setting, the connection is either set up immediately or only
after a preset period of time.

Sending a message
You can send short text messages to individual stations or groups of stations
with system telephones.

Creating and sending a message

€ Open the idle menu  page 15.
Send Message? Select and confirm the option shown.

j Enter the internal phone number of the recipient or group.

0=Please callback? Select predefined text (can be changed by the Administrator) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the corresponding message.
or
Enter message text? Select and confirm the option shown.
j Text entry (up to 24 characters)  page 17.

if nec.
# Delete final letters.
* Switch between uppercase and lowercase.
1 Insert spaces.

Send? Confirm the option shown.

Transmitted text messages are saved as callback requests on system

telephones with no display and on pulse or tone dialing telephones.

Displaying and deleting messages you have sent

Prerequisite: The recipient has not yet accepted a sent message.
€ Open the idle menu  page 15.
View sent message? Select and confirm the option shown.

Display text? Confirm the option shown.

The text message is displayed.
Delete? Select and confirm the option shown.
The message is deleted.
42 Making calls

Viewing and editing incoming messages

Pay attention to the notes on  page 18.

È The LED lights up. Press the key shown.

or
Display Messages? f Confirm the option shown.
The sender's caller ID appears on the display.
Display text? Confirm the option shown.
The text message appears on the display.

Viewing the transmission time

Time/date sent? Confirm the option shown.

Calling the sender

Call Sender? Select and confirm the option shown.

Deleting messages
Delete? Select and confirm the option shown.

Leaving an absence text

You can leave messages/absence text on your phone's display for internal call-
ers who wish to contact you in your absence.
When you receive a call, the message appears on the caller's display.

€ Open the idle menu  page 15.

Absence text on? Select and confirm the option shown.

0=Will return at: Select predefined text (can be changed by the Administrator) and confirm.
or
0 ... 9 Enter the code directly.
The code is shown on your display with the corresponding message.

Predefined messages with a colon can be completed by entering a digit.

or
Enter message text? Select and confirm the option shown.
j Enter message (up to 24 characters)  page 17.
Save entry? Confirm the option shown.
Making calls 43

Deleting absence text

€ Open the idle menu  page 15.

Absence text off? Select and confirm the option shown.

Assigning a phone number (not for U.S.)

If this function has been configured (consult your Administrator), you can selec-
tively assign a specific number (DID number) to your telephone before making
an external call. The assigned number then appears on the called party's dis-
play.

@ Open the menu  page 19.

Service: l Select and confirm the option shown.

*41=Temporary MSN? Select and confirm the option shown.

j Enter the DID number you wish to use.

j Dial the external phone number.

44 Making calls

Forwarding calls

Using variable call forwarding

You can immediately forward internal or external calls to different internal or ex-
ternal telephones (destinations). (External destinations require special configu-
ration in the system.)

When call forwarding is active, a special dial tone sounds when you lift the
handset.
If DID DTMF is active (consult your Administrator), you can also forward
calls to this destination. Destinations: Fax = 870, DID = 871, Fax DID =
872.
If you are a call forwarding destination, your display will show the phone
number or the name of the forwarding party on the upper line and that of
the caller on the lower line.

Special features must be taken into consideration if your telephone oper-

ates with system networking  page 87!

ß _ Press the key shown.

or
€ Open the idle menu  page 15.
Forwarding on? Select and confirm the option shown.

1=all calls? Confirm the option shown.

or
2=external calls only? Select and confirm the option shown.
or
3=internal calls only? Select and confirm the option shown.

j Enter the destination phone number.

Save entry? Confirm the option shown.

all to: <x> 100168 The phone number or the name of the forwarding destination is displayed. The
LED of the call forwarding key flashes on the destination phone.

Deactivating call forwarding

ß _ Press the key with the illuminated LED. Call forwarding is deactivated.

or
€ Open the idle menu  page 15.

Forwarding off? Select and confirm the option shown.

Making calls 45

Using call forwarding no reply

Calls that are not answered after three rings (=default, can be adjusted by the
Administrator) or that are received while another call is ongoing can be automat-
ically forwarded to a specified telephone.

@ Open the menu  page 19.

*495=CFNR on? Select and confirm the option shown.
j Enter the destination phone number.
• Enter the internal phone number for internal destinations
• Enter the external code and the external phone number for external destina-
tions
Save? Confirm the option shown.

Deactivating call forwarding no reply

@ Open the menu  page 19.
#495=CFNR off? Select and confirm the option shown.

Delete? Confirm the option shown.

or
End Select and confirm to return to idle mode and not deactivate call forwarding.

If CFNR is activated, "CFNR on” appears briefly on the display after you
hang up.
46 Making calls

Using callback
You can request a callback if the internal station called is busy or if nobody an-
swers. This also applies for external calls via exchanges. This feature saves you
from having to make repeated attempts to reach the user.
You receive a callback
• When the other party is no longer busy
• When the user who did not answer has conducted another call

When configured (consult your Administrator), all callback requests are

automatically deleted overnight.

Saving a callback
Prerequisite: You have reached a busy line or no one answers.
Callback? Confirm the option shown.

Accepting a callback
A user for whom a calback was saved is now no longer busy or has meanwhile
made a call. Your telephone now rings and the following message appears on
the display “Callback: ...”.
^ Lift the handset.

or
: Press the key shown. The LED lights up.

or
Answer? Select and confirm to accept the callback.
Making calls 47

Viewing and deleting a saved callback

€ Open the idle menu  page 15.
View callbacks? Select and confirm the option shown.

Display next? Select and confirm to display additional entries.

Deleting a displayed entry

Delete? Confirm the option shown.

Ending retrieval
End? Select and confirm the option shown.
or

Ë Press the key shown. The LED goes out.

or

É Press the key shown. The LED goes out.

48 Making calls

During a call
Switching to speakerphone mode
Prerequisite: You are conducting a call via the handset.
:\ Hold down the key and replace the handset. Then release the key and continue
the call1.

U.S. mode
If the country setting is set to U.S. (consult your Administrator), you do not have
to hold down the loudspeaker key when replacing the handset to switch to
speakerphone mode.
: Press the key shown.

] Replace the handset. Proceed with your call.

Switching to the handset

Prerequisite: You are engaged in a call in speakerphone mode.

^ and [ Lift the handset. Proceed with your call. The handsfree microphone is switched
off.

Open listening in the room during a call

You can let other people in the room join in on the call. Let the other party know
that you have turned on the speaker.

Prerequisite: You are conducting a call via the handset.

Activating
: Press the key shown. The LED lights up. The handsfree microphone remains
switched off.

Deactivating

É Press the key shown. The LED goes out.

Making calls 49

Using call waiting (second call)

You can still be reached by a caller even if you are already conducting a call. An
advisory tone and the message “From: <x>” on the display alert you to the sec-
ond call.
You can ignore or accept the second call.
Before you accept the second call, you can end the first call or place it on hold
for subsequent retrieval.
You can block the second call or the advisory tone  page 23.

Prerequisite: You are engaged in a phone call and hear an advisory tone (every
six seconds).

Ending the first call and answering the waiting call

\ Replace the handset. Your phone rings.
^ Answer the second call. Lift the handset.

Placing the first call on hold and answering the second call
Call waiting? Select and confirm the option shown.
You are connected to the second caller. The first party is placed on hold.

Ending the second call and resuming the first one

Quit and return? Confirm the option shown.
or
\ Replace the handset.
zu 23189 Coco Call the first party again.
^ Lift the handset.

Saving a phone number

You can save your call partner's phone number for subsequent redialing from
the caller list  page 38.

Prerequisite: You are conducting a call.

Save number? Select and confirm the option shown.
50 Making calls

Calling a second party (consultation)

You can call a second party while a call is in progress. The first party is placed
on hold.

Enquiry? Confirm the option shown.

Calling a second party:

j Enter the phone number of the party to whom you want to transfer the call.

or Select the number from the caller list, see  page 38.
or Select the number from the phonebook, see  page 39.

Return to the first party, the second party does not answer:
Return to held call? Confirm the option shown.
or End the consultation:
Quit and return? Select and confirm the option shown.

Switching to the held party (alternating)

Toggle/Connect? Select and confirm the option shown.

Transferring a call
If the person you are speaking to wants to speak to another colleague of yours,
you can transfer the call to that colleague.

Enquiry? Confirm the option shown.

j Enter the phone number of the party to whom you want to transfer the call.

[ Announce the call, if necessary.

à Press the key shown. The person you were speaking to is now connected to the
desired party.
\ Replace the handset.

or
Transfer? Select and confirm the option shown.
Making calls 51

Parking a call
You can park up to ten internal and/or external calls. Parked calls can be dis-
played and picked up on another telephone. This feature is useful if you want to
continue a call at another phone for example.

Prerequisite: You are conducting a call.

@ Open the menu  page 19.
*56=Park a call? Select and confirm the option shown.

0 ... 9 Enter the number of the park position (0 – 9) and make a note of it. If the park
position number you entered is not displayed, it is already in use; enter another
one.

Retrieving a parked call

Prerequisite: One or more calls have been parked. The phone is idle.
@ Open the menu  page 19.

#56=Retrieve call? Select and confirm the option shown.

0 ... 9 Enter the park position number you noted earlier.

If the park slot number you enter is not in use, you cannot retrieve the call.

If a parked call is not picked up, the call is returned to the telephone from
where it was parked (recall) after a specific period of time.

Holding a call
You can place a call partner on hold. The call partner hears music on hold.

Ä Press the key shown.

Press the Ä key again to resume the call.

52 Making calls

Conducting a conference call

In a conference call, you can talk to as many as four other parties at the same
time. These may be internal or external users.

You can only add parties to or remove them from a conference if you initi-
ated the conference.

j Call the first party.

Start conference? f Select and confirm the option shown.
j Call the second party. Announce the conference.
Conference? l Select and confirm the option shown.
or
Á Press the key shown.
An advisory tone sounds every 30 seconds to indicate that a conference is in
progress (can be disabled, consult your Administrator).

If the second party does not answer

Return to held call? Confirm the option shown.

Adding up to five parties to a conference

Add party? Confirm the option shown.
j Call the new party. Announce the conference.
Conference? Select and confirm the option shown.
or
Á Press the key shown.

Forming a conference
Prerequisite: You are conducting a consultation call ( page 50).
Conference? Select and confirm the option shown.
or

Á Press the key shown.

Making calls 53

Removing parties from the conference

View conf parties? Select and confirm the option shown. The first party is displayed.

Next? Confirm as often as required until the desired party appears.

Remove party? Select and confirm the option shown.

Leaving a conference
Withdraw? Select and confirm the option shown.
or
\ Replace the handset if this feature is configured (consult your Administrator).

End conference
End conference? Select and confirm the option shown.
or
\ Replace the handset if this feature is configured (consult your Administrator).

Activating tone dialing/DTMF suffix dialing

You can transmit dual-tone multifrequency (DTMF) signals to control devices
such as an answering machine or automatic information system.

@ Open the menu  page 19.

*53=DTMF dialing? Select and confirm the option shown.
j You can use the keys 0 through 9, * and # to transmit DTMF sig-
nals.

Ending the call also deactivates DTMF suffix dialing.

Your system may be configured so that you can start DTMF suffix-dialing
immediately after setting up a connection.
54 Making calls in the team/executive/secretary configuration

Making calls in the team/executive/

secretary configuration
If configured (consult your Administrator), you belong to a team of subscribers
with multiple lines. Your phone features trunk or line keys (MULAP keys)
 page 55.

Lines
A distinction is made between primary and secondary lines. Each of these line
types can be used on a private or shared basis  page 54.

Primary line
All multi-line telephones have a primary line. This line can be reached in the usu-
al manner via your public phone number. Incoming calls to your phone number
are signaled on this line.

Secondary line
A secondary line on your phone is used as a primary line by another subscriber.
Your primary line, which is configured on another telephone, simultaneously
functions as the secondary line on that telephone.

Private line
A line that is used by a single telephone. This line cannot be used as a second-
ary line by another telephone.

Shared line
A line that is configured on multiple telephones. The line status is displayed for
all telephones that share this line (if configured). If, for example, a shared line is
being used by a telephone, a status message indicating that this line is busy is
displayed on all other telephones.

Direct call line

A line with a direct connection to another telephone.
You can see the status of the line from the LED display.

Line seizure
Line seizure must be configured (consult your Administrator). If automatic line
seizure is configured, a line is automatically assigned when you lift the handset
or press the speaker key.
Making calls in the team/executive/secretary configuration 55

Line/trunk keys
The programmable keys on multi-line phones function as line or trunk keys. Ev-
ery key programmed as a line key (key label: TransferTrk) corresponds to one
trunk with the result that you can configure up to four trunks in
OpenScape Desk Phone CP200/CP205.
As a team member, you can independently program the following functions on
keys  page 26:
• Direct destination selection
• Group call on/off
(not available on executive phone in an executive / secretary team)
• Ring transfer on/off
(only in an executive/secretary team)
You can also program a key with the function "Forward Line" (call forwarding) for
each line.

LED displays on line keys

LED Meaning
_ Off – The line is in idle mode.
– Incoming call on the line.
£ Flashing1 – Hold reminder is activated.
– The line is on "Hold".
¤ On – The line is busy.
1 In this manual, flashing keys are identified by this icon, regardless of the flashing interval. The
flashing interval represents different statuses, which are described in detail in the corresponding
sections of the manual.

Accepting calls with the line keys

Prerequisite: Your phone rings and/or a line key flashes quickly.

Line £ Press the line key that is flashing quickly.

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

Dialing with line keys

Line _ Press the free line key you wish to use to establish the connection.

j Dial the phone number.

^ If the party answers: Lift the handset.

or On-hook dialing: Speakerphone mode.

56 Making calls in the team/executive/secretary configuration

Placing a call on hold on a line key and retrieving the

held call
Prerequisite: You are conducting a call via one of your group's trunks.

Holding
Ä Press the "Hold" key.

if nec.
\ Replace the handset.

or

Release _ Press the "Release" key.

Depending on the configuration (consult your Administrator), this may be neces-
sary so other team members can also pick up the call on hold.

Retrieving the call

Line £ Press the line key that is flashing slowly.

Making calls on multiple lines alternately

Prerequisite: You are conducting a call via one of your group's trunks. Another
line key is flashing.

Line £ Press the flashing line key. The first call party is on hold on the other trunk.

Line £ Press the line key that is flashing slowly. The second call party is on hold.
You can switch between lines as often as you wish. Press the line key flashing
slowly each time.
Making calls in the team/executive/secretary configuration 57

MULAP privacy release

If configured (consult your Administrator), you can program a key on your phone
with the function "Privacy Release"  page 26.
If you program this key, you do not have to use the menu to set up a conference.
Your team partner only has to press the flashing line key associated with your
trunk on his or her phone to immediately join the conference.

[ You are conducting a call.

Priv Release _ Press the key shown. The LED lights up.
Up to three team members can now join the conference.
Prerequisite: The trunk on which you are speaking is configured on the other
phone as a line key.

Line £ Press the flashing line key.

58 Making calls in the team/executive/secretary configuration

Direct destination selection keys

Each team member has a direct destination selection key for every other team
member.
This means that each team member can be reached directly by other team
members at the touch of a button.
In contrast to a name key, a DDS key indicates the status of the other extension
via the LED.

LED displays for DSS keys

There are two styles of DSS key status indication via LED: the OpenStage style
(default) and the CP style.

OpenStage style (default)

LED Meaning
– The team member’s phone is idle
_ Off
– The team member’s phone is logged off.
¤ Green, steady – The team member is phoning
– The team member is being called, please accept.
Green, flashing – The team member has activated DND.
quickly1 – Another team member is being called and has not
£ yet answered.
Green, flashing – You are on call with the team member and you have
slowly placed the call on hold.
1 Flashing keys are represented by this icon in this manual, without reference to the frequency of
flashes. The flashing interval represents different statuses, which are described in detail in the
corresponding sections of the manual.

CP style
LED Meaning
– The team member’s phone is idle
_ Off
– The team member’s phone is logged off.
– The team member’s phone is busy
– The team member’s phone is on hold by another
¤ Red, steady
station
– You are calling the team member’s phone.
£ Red, flashing – The team member has activated DND
Green, blinking – The team member is calling you.
– The team member’s phone is being called by anoth-
£ Green, flashing1
er station
– A waiting call is signaled on the team member’s
phone and the call is from another station
– You are on call with the team member and you have
¤ Amber, steady
placed the call on hold.
1 Flashing keys are represented by this icon in this manual, without reference to the frequency of
flashes. The flashing interval represents different statuses, which are described in detail in the
corresponding sections of the manual.

If you want your phone to use the CP style, ask your administrator to change the
DSS/Keyset indication setting accordingly.
Making calls in the team/executive/secretary configuration 59

Calling a team member directly

Party B _ Press the DDS key.

or

Party B ¤ If the team member you wish to reach is conducting another call, the DDS key
on your telephone lights up. You can also make calls in this case if the call wait-
ing function is permitted for the other member of the team (automatic camp on).
^ If the party answers: Lift the handset.

or On-hook dialing: Speakerphone mode.

Transferring a call in progress

Party B _ Press the DDS key and announce the call if necessary.

\ Replace the handset.

or

Release _ Press the "Release" key.

Picking up a call for another team member

Party B £ Press the flashing DDS key or line key.

^ Lift the handset.

or On-hook dialing: Speakerphone mode.

Forwarding calls on trunks

You can immediately forward internal and/or external calls to your lines to differ-
ent internal or external telephones (destinations).
If you activate call forwarding for a line, this will apply to all line keys of your
group for this line.

@ Open the menu  page 19.

*501=Forward Line: On Select and confirm the option shown.

or

Fwd Line _ If available, press the key shown. (You have not saved the “Fwd Line” key in full,
i.e. no forwarding type and destination  page 26).

Line. _ Press the required line key.

60 Making calls in the team/executive/secretary configuration

or
j Enter the required trunk number.
12345: ... Confirm the trunk number.

1=all calls Select and confirm the option shown.

or
2=external calls only Select and confirm the option shown.

or
3=internal calls only Select and confirm the option shown.

j Enter the destination phone number.

Save entry? Confirm the option shown.

or

Fwd Line _ If available, press the key shown. (You have saved the call forwarding type and
destination on the "Fwd Line” key,  page 26.)

Deactivating call forwarding

@ Open the menu  page 19.
#501=Forward Line: Off Select and confirm the option shown.

Line. ¤ Press the required line key.

or
j Enter the required trunk number.

or

Fwd Line ¤ If available, press the key shown.

If you have activated call forwarding for a trunk, a special dial tone sounds
when the line is seized.

Understanding LED messages on the "CFW MULAP"

Fwd Line _ The LED for the “Fwd Line” key is off – call forwarding is not active for this trunk.

or

Fwd Line ¤ The LED for the “Fwd Line” key is on – call forwarding is active for this trunk.

or

Fwd LineP £ The LED for the “Fwd Line” key flashes slowly - the trunk is the destination of
call forwarding.
Making calls in the team/executive/secretary configuration 61

Transferring calls directly to the executive

phone
Normally, all calls for the executive are audibly signaled only by the secretary
phone.
You can set audible signaling so calls are only signaled acoustically by the ex-
ecutive phone or by a second phone assigned to it.
Prerequisite: There is a key programmed with the function "Ring Transfer" on
your phone.

Activating

Ring Transfer _ Press the key shown. The LED lights up.

or
@ Open the menu  page 19.
*502=Ring Transfer: On? Select and confirm the option shown.

Line _ Press the required line key.

or
j Enter the required trunk number.

Deactivating

Ring Transfer ¤ Press the key shown. The LED goes out.

or
@ Open the menu  page 19.
#502=Ring Transfer: Off? Select and confirm the option shown.

Line _ Press the required line key.

or
j Enter the required trunk number.
62 Group call/hunt group

Group call/hunt group

If configured (consult your Administrator), your telephone is part of a team. The
team consists of internal phones that are able to use certain functions.

Activating/deactivating a group call

Special features must be taken into consideration if your telephone oper-
ates with system networking via LAN  page 86!
If configured (consult your Administrator), you belong to one or more groups of
stations, which can be reached via hunt group or group call phone numbers.
Incoming calls are signaled one after the other (= hunt group) or simultaneously
(= group call) on all phones in the group, until a group member answers the call.
Each station in the group can still be reached via its own phone number.
You can activate and deactivate the audible signal for a hunt group, group call
or individual trunks in a group.

You are part of a hunt group or call group

€ Open the idle menu  page 15.
Leave hunt group? Select and confirm the option shown.
or
Join hunt group? Select and confirm the option shown.

Hunt group IN/OUT _ Press the key shown.

or

Hunt group IN/OUT ¤ Press the key shown.

You belong to multiple groups

€ Open the idle menu  page 15.
Leave hunt group? Select and confirm the option shown.
or
Join hunt group? Select and confirm the option shown.

Hunt group IN/OUT _ Press the key shown.

or

Hunt group IN/OUT ¤ Press the key shown.

301 X Group name If an "X" appears between group/trunk number (such as 301) and group name,
the audible tone is active for this group or trunk.
or
301 Group name No "X" means that the audible tone is deactivated.
Group call/hunt group 63

Next? Confirm the option shown. The next group/trunk number is displayed with a
group name.
or
Leave hunt group? Select and confirm the option shown.
The audible tone for the group/trunk displayed is deactivated.
or
Join hunt group? Select and confirm the option shown.
The audible tone for the group/trunk displayed is activated.
or
#=Leave all groups? Select and confirm the option shown.
The audible tone for all groups and trunks is deactivated.
or
*=Rejoin all groups? Select and confirm the option shown.
The audible tone for all groups and trunks is activated.

If you have activated the audible tone for another group/trunk or deactivat-
ed the audible tone for all groups/trunks you belong to, you will hear a spe-
cial dial tone when you lift the handset.
64 Group call/hunt group

Picking up a call for another member of your

team
You can use your own telephone to pick up calls for other telephones in your
team, even while on a call (call pickup groups; consult your Administrator).
In contrast to the DDS function, you do not need to have programmed a DDS
key in this case, see Seite 58.

Prerequisite: Your telephone rings briefly. "Call for:" appears on the upper dis-
play line with the phone number or name of the originator. The phone number or
name of the caller appears on the lower line.
Pickup - group? Confirm the option shown.

Ringing group
You can have calls for your telephone signaled audibly at up to five other internal
phones. The phone that answers the call first receives the call.

Special features must be taken into consideration if your telephone oper-

ates with system networking via LAN  page 89!

Saving, displaying and deleting telephones for the ringing group

@ Open the menu  page 19.
*81=Ringing group on? Select and confirm the option shown.

Follow the display prompts (enter the internal phone number).

If your phone belongs to a ringing group, your display will show the phone
number or the name of the initiator on the upper line and that of the caller
on the lower line.

Removing all telephones in a call ringing group

Ringing group off? Select and confirm the option shown.
Group call/hunt group 65

Uniform Call Distribution (UCD)

If configured (consult your Administrator), you may belong to a group of users
(agents), to which calls are distributed.
An incoming call is always assigned to the agent idle the longest.

Logging on and off at the beginning and end of your shift

@ Open the menu  page 19.
UCD? Select and confirm the option shown.

*401=Log on? Confirm the option shown.

or
#401=Log off? Select and confirm the option shown.
j To log on, enter your identification number ("Agent:"). Contact your Administrator
to find out what it is.

Logging on and off during your shift

@ Open the menu  page 19.
UCD? f Select and confirm the option shown.

#402=Not available? Confirm the option shown.

or
*402=Available? Select and confirm the option shown.
66 Group call/hunt group

Requesting and activating wrap-up time

You can request/activate wrap-up time to ensure you have enough time to wrap
up the last call. Your phone is excluded from call distribution for a set period or
until you log back on.
@ Open the menu  page 19.
UCD? Select and confirm the option shown.

*403=Wrap up on? Confirm the option shown.

or
#403=Wrap up off? Select and confirm the option shown.

Turning the night service on and off for UCD

@ Open the menu  page 19.
UCD? Select and confirm the option shown.

*404=UCD night on? Confirm the option shown.

or
#404=UCD night off? Select and confirm the option shown.

Displaying the number of waiting calls

@ Open the menu  page 19.
UCD? Select and confirm the option shown.

*405=Calls in queue? Confirm the option shown.

Privacy/security 67

Privacy/security

Turning silent ringing on and off

If you do not wish to take calls, you can activate the ringer cutoff or silent ringing
function. Calls are only identified by one ring signal and they are shown on the
display.

Activating

€ Open the idle menu  page 15.

Silent ringing on? Select and confirm the option shown.

or
* Hold down the key until the "ringer off" icon goes out.

Deactivating

€ Open the idle menu  page 15.

Silent ring. off? Select and confirm the option shown.

or
* Press and hold the key until the "ringer off" icon appears.

Turning do not disturb on and off

If you do not wish to take calls, you can activate do not disturb. Internal callers
hear the busy tone, external callers are connected to another phone, which you
can specify (consult your Administrator).

Activating

€ Open the idle menu  page 15.

DND on? Select and confirm the option shown.

Deactivating

€ Open the idle menu  page 15.

68 Privacy/security

DND off? Confirm the option shown.

When you lift the handset, you will hear a special tone (continuous buzz-
ing) reminding you that "Do not disturb" is activated.
Authorized internal callers automatically override the DND feature after
five seconds.
Privacy/security 69

Caller ID suppression
You can prevent your phone number or name from appearing on the displays of
external parties you call. The feature remains active until you deactivate it.

Activating

€ Open the idle menu  page 15.

Suppress call ID? Select and confirm the option shown.

Deactivating

€ Open the idle menu  page 15.

Restore caller ID? Select and confirm the option shown.

Your Administrator can activate/deactivate caller ID suppression for all

ñ phones.

Locking the telephone to prevent

unauthorized use
You can prevent unauthorized parties from accessing certain functions on your
phone during your absence, for example you can prevent external phone num-
bers being dialed or your mailbox being accessed. Consult your Administrator to
determine which functions are locked.

Locking the phone

€ Open the idle menu  page 15.

Lock telephone? Select and confirm the option shown.

When the phone is locked, a special dial tone sounds when the handset
is lifted. Internally, users can make calls as normal.
Your phone can also be locked or unlocked by an authorized party
 page 70.

Unlocking the phone

€ Open the idle menu  page 15.

Unlock telephone Select and confirm the option shown.

j Enter code (lock code)  page 70.

70 Privacy/security

Locking another telephone to prevent

unauthorized use
If configured (consult your Administrator), you can lock and unlock other tele-
phones to prevent unauthorized access.
If a phone user locks his or her phone and forgets the PIN code, you can use
this function to unlock the phone again.

@ Open the menu  page 19.

*943=Telephone Lock? Select and confirm the option shown.
j Enter the internal phone number of the phone you wish to lock/unlock.
*=lock phone? Confirm the option shown.
or
#=unlock phone? Select and confirm the option shown.

Saving your PIN code

Enter a PIN code to select the functions
• for locking the telephone to prevent unauthorized use  page 69
• for using another telephone like your own  page 76
You can save this code.

@ Open the menu  page 19.

*93=Change PIN? Confirm the option shown.
j Enter the current five-digit code.
If you have not yet set a PIN, use "00000" the first time.
j Enter the new code.

j Re-enter the new code.

If you forget your code, consult your Administrator, who can reset your
ñ code to "00000".
Privacy/security 71

User password
Your User password protects your individual configurations.

The administrator may have configured the following settings:

• The password is deactivated: You do not have the option of configuring user
settings. The message "Password is disabled" is displayed.
• The password is temporarily locked: You do not have the option of configuring
user settings at this time. The message "Password is suspended" is displayed.
• After initially logging on to a user area, you may have to replace the default
password with a new password.
• A password can have a predefined period of validity: You will have to create a
new password when the period ends. The message "Change (x days left)" will
alert you to this at the appropriate time. The message "Password has expired"
appears when the validity period is over. Confirm "Change password" and
change the password as described in this section.
• If you repeatedly enter the wrong password (2 to 5 times), additional attempts
are blocked. You can make another attempt after a predefined time.
• It is possible that you will not be able to re-use a previously used password for
a period of time, which means you have to create another "new password".
Your administrator can tell you about the rules for what and how many charac-
ters can or must be used in the password.

Changing the password

The preset password "000000" corresponds to a blank password. In other
words, the phone cannot be locked and the user menu is not password
protected.

z The User password can be modified via the WEB Interface  page 91.
72 Other settings and functions

Other settings and functions

Call charges

Displaying call charges (not for U.S.)

For the current call:

If you want to display call charges as they occur during a chargeable call,
ñ your Administrator must request this option from the network operator.
Call charge display must be requested from the network operator and
configured by the relevant Administrator.
Depending on the setting, call charges are displayed during or after a call.
Depending on the network operator, free external calls are also displayed. The
message "Free of Charge" appears on the screen either before or during the
call.
If the cost indication facility has not been installed, the display will show the di-
aled phone number and/or the duration of the telephone call.

If a call is forwarded, call charges are assigned to the destination of the

call transfer operation.

For all calls and for the last call

Connection charges for the last chargeable call made are displayed first. After
five seconds, the accumulated connection charge (total) is displayed.

@ Open the menu  page 19.

*65=Show call charges? Select and confirm the option shown.
Other settings and functions 73

Displaying call charges for another telephone (not for

U.S.)
If configured (consult your Administrator), you can also display and print infor-
mation on chargeable calls for other phones.

Prerequisite: You have programmed the function "View call charges" on a key
 page 26.

The LED lights up to indicate that you have conducted a chargeable call since
the last time you viewed the charges.

View call charges _ Press the key shown. Chargeable calls are displayed.

Next Press to display further chargeable calls.

Print Select and confirm the option shown.

or
Delete Select and confirm the option shown.

or
Add’l information Select and confirm the option shown.

or
End Select and confirm the option shown.
74 Other settings and functions

Dialing with call charge assignment

You can assign external calls to certain projects.

Prerequisite: Your Administrator has defined account codes for you.

@ Open the menu  page 19.

*60=Account code? Select and confirm the option shown.
j Enter the account code.

if nec. # Press this key.

or
#=Save entry? Confirm the option shown.
Required depending on the configuration; consult your Administrator.
j Enter the external phone number.

You can also enter the account code in the same way during an external
call.
Other settings and functions 75

Appointment reminder function

You can configure your phone to call you to remind you about appointments
 page 75. You have to save the required call times to do this. You can enter a
single appointment that will take place in the next twenty-four hours or you can
enter a daily recurring appointment.

Saving a timed reminder

@ Open the menu  page 19.

*46=Alarm call on? Confirm the option shown.
j Enter a 4-digit time such as 0905 for 9.05 (=9.05 a.m.) or 1430 for 14.30 (=2.30
p.m.).
If nec. 2 or 7 If the selected language is "US English" (settings  page 21) you can enter the
code 2 for "am" or 7 for "pm" (default = "am").
One time only? Confirm the option shown.
or
Daily? Select and confirm the option shown.

Save entry? Confirm the option shown.

Deleting and checking a saved appointment

@ Open the menu  page 19.
#46=Alarm call off? Confirm the option shown.

Delete? Confirm the option shown.

or
End? Select and confirm the option shown.

Using timed reminders

Prerequisite: You have saved a reminder  page 75. The saved time arrives.
Reminder at 1200 The phone rings. The appointment time is displayed.

É Press the key twice.

or
^\ Lift the handset and replace it again.

If you do not answer the timed reminder, it is repeated five times and then
deleted.
76 Other settings and functions

Using another telephone like your own for a

call
Other parties can temporarily use your phone like their own for an outgoing call.

@ Open the menu  page 19.

*508=Temporary Phone? Select and confirm the option shown.
j Enter the phone number of the other user.

j Enter the other user's code  page 70.

if nec.
Change PIN? If the other user has not set a PIN, he or she is prompted to do so on his or her
phone.
j Dial the external phone number.
This state is canceled as soon as the call is ended.

Logging on to the "guest telephone"

Log on to the "guest telephone" with a mobile phone number. The telephone be-
haves like your own in terms of cost allocation, key programming, call forward-
ing, etc.

Prerequisite: A mobile connection with a dedicated phone number and

ñ password has been configured for you (consult your Administrator). The
"Mobile Login" key is configured on your OpenScape Desk Phone if ap-
propriate.

Mobile Login _ Press the "Mobile Login" key.

or If a key is not configured

j Enter the code (e.g. #9419) for "Mobile Login Log on", (see  page 101).
You see the prompt "New number".
j Enter the mobile phone number.
You are prompted to enter the "Code for nnn" (e.g. 834):

if nec. j Enter the code and confirm.

or

# Press the key shown.

or
Entry complete Confirm the option shown.
The logon procedure begins.
Your mobile phone number will appear on the left of the display when you are
correctly logged on  page 15.
Other settings and functions 77

If you want to move your connection from the first "guest telephone" to a second
"guest telephone", log on to the second "guest telephone" in the usual fashion
(see  page 76).
If you now log on to a different telephone with your PIN, without having logged
off from the other telephone, you will be logged off automatically.

Logging off from the "guest telephone"

If you no longer need your connection on the "guest telephone" or if you want to
switch to another telephone, log off from the "guest telephone".

Mobile Login _ Press the key shown.

or If a key is not configured

j Enter the code (e.g. #9419) for “Mobile Login Log off", (see  page 101).
The logoff procedure begins.
The "guest telephone" is now available again with its original phone number, fea-
tures and functions. Any call forwarding instruction set can now be deleted.
78 Other settings and functions

Fax details and message on answering

machine
If a fax or answering machine is connected to your system and you have as-
signed the "Fax details" function to a programmable key  page 26, the key
lights up when a fax or a message has been received.

Deactivating signaling

Fax details
¤ Press the illuminated "Fax details" key. The LED goes out.

Resetting services and functions

(system-wide cancellation for a telephone)
A general reset procedure is available for initiated functions. The following func-
tions are deleted, if enabled:

• Forwarding on
• Absence text on
• Ringing group on
• Suppress call ID
• Waiting tone off
• DND on
• Silent ringing on
• Display Messages
• View callbacks

@ Open the menu  page 19.

#0=Reset services? Select and confirm the option shown.
Other settings and functions 79

Activating functions for another telephone

If configured (consult your Administrator), you can activate and deactivate the
following functions for other phones (Associated serv.):

• DND on/DND off, code *97/#97  page 67

• Forwarding on, code *11, *12, *13/#1  page 44
• Lock telephone/Unlock telephone, code *66/#66  page 69
• Ringing group on, code *81/#81  page 62
• Absence text on/Absence text off, code *69/#69  page 42
• Join hunt group/Leave hunt group, code *85/#85  page 62
• Reset services, code #0  page 78
• Night answer on/Night answer off, code *44/#44  page 25
• Alarm call on/Alarm call off, code *46/#46  page 75

@ Open the menu  page 19.

*83=Associated serv.? Confirm the option shown.
j Enter the internal phone number of the phone for which you wish to activate the
function.
j Enter the code (for example, *97 for DND on).

For any additional input, follow the instructions on your display.

80 Other settings and functions

Using system functions from outside

DISA (Direct Inward System Access)
If configured (consult your Administrator), you can use an external phone like an
internal station to set up an outgoing external connection via your OpenScape
Business. You can also activate or deactivate the following system functions:

• Reset services, code #0  page 78

• Forwarding on/Forwarding off, code *1/#1  page 44
• Lock telephone/Unlock telephone, code *66/#66  page 69
• Change PIN, code *93  page 70
• Send Message/Display Messages, code *68/#68  page 41
• Absence text on/Absence text off, code *69/#69  page 42
• Ringing group on/Ringing group off, code *81/#81  page 62
• Join hunt group/Leave hunt group, code *85/#85  page 62
• Suppress call ID/Restore caller ID, code *86/#86  page 69
• Waiting tone off/Waiting tone on, code *87/#87  page 23
• Open door, code *61  page 33
• Door opener on/Door opener off, code *89/#89  page 23
• DND on/DND off, code *97/#97  page 67
• Silent ringing on/Silent ring. off, code *98/#98  page 67
• Use speed dialing, code *7  page 40
• Associated serv., code *83  page 79

Prerequisite: Your phone supports tone dialing (DTMF) or you can switch your
phone to tone dialing. The phone is not connected to OpenScape Business.
j Establish a connection to OpenScape Business. Enter the phone number (con-
sult your Administrator).
j Wait for the continuous tone or Music on hold for Openscape Business S sys-
tems (if necessary, switch phone to tone dialing) and enter the internal phone
number assigned to you and the corresponding PIN code.

# Enter the code (only required if programmed in the system).

j Wait for the dial tone and enter the code, for example *97 for DND on. If neces-
sary, make further entries; refer also to the user guide for dial pulse/DTMF
phones.
or
j Dial the external phone number.

You can only perform one function/establish one outgoing connection at a

time.
The connection is cleared as soon as the function is successfully activat-
ed.
In the case of an external call, the connection is cleared as soon as one
of the call partners hangs up.
Other settings and functions 81

Controlling connected computers/programs/

telephone data service
If this function has been configured (contact your Administrator), you can control
connected computers or programs running on them, such as hotel services or
information systems, from your telephone.

Prerequisite: You have set up a connection.

@ Open the menu  page 19.

*42=Tel. data service? Confirm the option shown. For entering data, you are guided by the connected
computer. However, depending on the configuration (consult your Administra-
tor), you have to enter your data in one of the following two ways:

Input in en-bloc mode:

0 ... 9 Enter data.

# Complete entry.

or
Entry complete? Confirm the option shown.
or Input in online mode:
The connected computer processes your entries directly.

# Enter the code.

0 ... 9 Enter data.

Paging persons (not for U.S.)

If radio paging equipment (PSE) is connected to your system (consult your Ad-
ministrator), you can locate people via their pocket receivers. Pocket receivers
signal a call request to the person you want to page. This person can then an-
swer the page at the nearest phone.

Paging persons
To ensure that you can be found, you must have enabled a ringing group
 page 64, call forwarding  page 44 or call forwarding-no answer (service
technician) to the internal phone number of your PSE.
A call request is signaled automatically.

Responding to a page request

^ Lift the handset.

*59 Enter the code.

j Enter own phone number.

82 Other settings and functions

Diagnostic data
This information overview in the user area of the service menu provides you with
information on the current configuration of the telephone:

@ Press the key shown.

Benutzer Select and confirm the option shown.

if nec. j Enter and confirm the user password.

Diagnostic information Select and confirm the option shown.

You see a numbered list of telephone parameters with the current settings.
You can see a more structured view of the list via the WEB Interface
 Seite 138:

Example:

Diagnostic.information
2021-10-13 11:24:32
01 SIP Server 10.12.70.16
02 SIP Port 5060
03 SIP Registrar 10.12.70.16
04 SIP Registrar Port 5060
05 SIP Gateway 0.0.0.0
06 SIP Gateway Port 5060
07 SIP Transport TCP
08 TLS Renegotiation Secure (RFC5746)
09 SIP local port 5060
10 Server features No
11 DNS Results None
12 MultiLine No
13 Keyset Lines None
14 Backup Active Yes
15 Backup Proxy 0.0.0.0
16 Use secure calls No
17 SRTP.Status Disabled
18 SIP Server Cert. Check No Certificate Check
19 Software Version V1R8.7.214 SIP 210927
20 Display Message None
21 Last Restart 1-10-2021 19:17:58
22 Memory free 55169K free
23 Protocol Mode IPv4_IPv6
24 IPv4 IP Address 10.12.138.14
25 IPv4 subnet Mask 255.255.255.0
26 IPv4 default route 10.12.138.1
27 Primary DNS 10.12.0.2
Other settings and functions 83

Diagnostic.information
28 Secondary DNS 172.25.4.22
29 IPv4 Route 1 - IP None
30 IPv4 Route 1 - gateway None
31 IPv4 Route 1 - mask None
32 IPv4 Route 2 - IP None
33 IPv4 Route 2 - gateway None
34 IPv4 Route 2 - mask None
35 IPv6 address None
36 IPv6 prefix length None
37 IPv6 global gateway None
38 IPv6 link local address None
39 IPv6 Route 1 - destination None
40 IPv6 Route 1 - prefix length None
41 IPv6 Route 1 - gateway None
42 IPv6 Route 2 - destination None
43 IPv6 Route 2 - prefix length None
44 IPv6 Route 2 - gateway None
45 MAC Address 001ae875e054
46 LLDP Yes
47 VLAN Discovery LLDP-MED
48 DHCPv4 Yes
49 DHCPv4 re-use No
50 DHCPv6 Yes
51 lan.port.status 100 Mbps full duplex
52 lan.port.speed 0
53 pc.port.speed 0
54 pc.port.mode 0
55 PC port autoMDIX No
56 VLAN-ID None
57 QoS Layer 2 Yes
58 QoS Layer 2 Language 5
59 QoS Layer 2 Signaling 3
60 QoS Layer 2 Standard 0
61 QoS Layer 3 Yes
62 QoS Layer 3 voice EF / 46
63 QoS Layer 3 Signaling AF31 / 26
84 Other settings and functions

Diagnostic.information
64 LLDP-MED Operation Sent: Wed Oct 13 11:24:31 2021

Chassis ID TLV Data

.Subtype = Network address
.IANA_TYPE = IPv4 Address
.ID = 10.12.138.14

Port ID TLV Data

.Subtype = MAC address
.ID = 00:1A:E8:75:E0:54

TTL TLV data

.seconds = 120

System Caps TLV Data

.Supported = Bridge, Telephone,
.Enabled = Telephone,

MAC_Phy config TLV data

.Auto-set supported = Yes
.Auto-set enabled = Yes
.PMD = 0x6c00
.PMD1 = 10BASE-T half duplex
mode
.PMD2 = 10BASE-T full duplex
mode
.PMD3 = 100BASE-TX half du-
plex mode
.PMD4 = 100BASE-TX full du-
plex mode
.MAU = 100BaseTXFD : 0x10

LLDP-MED Caps TLV Data

.Caps - LLDP-MED = Yes
.Caps - Network Policy = Yes
.Caps - Location ID = No
.Caps - Extended Power Mdi PD
= Yes
.Caps - Extended Power Mdi Pse
= No
.Caps - Inventory = No
.Type = Endpoint Class III

Network policy (Voice) TLV data

.Policy unknown = Yes
.Tagged = No
.VLAN ID = 0
.Layer 2 priority = 5
.DSCP = 46

Network policy (Voice Signalling)

TLV data
Other settings and functions 85

Diagnostic.information
65 NG911 Position Disabled
66 FIPS enabled No
67 Media.Negotiation Single IP
68 ICE connectivity pairs max 10
69 ICE connectivity max timer 5000
70 ICE gathering timeout 5000
71 ICE gathering Ta timer 20
72 ICE connectivity Ta timer 20
73 ICE connectivity Tr timer 15000
74 ICE connectivity RTO timer 100
75 Device Certificate Not installed
76 Installed Certificates Secure file transfer Not installed
Secure send URL Not installed
Secure SIP server Not installed
Secure 802.1x Not installed
LDAP via TLS Not installed
Secure DMS server Not installed
Secure XSI server Not installed
Secure auto configuration server
Not installed
77 DMS Client Status Configuration already in sync
78 Device Certificate Installed

Use the top and down arrows to scroll down and view all of the diagnostic
information for entries that are displayed in two lines (i.e. DMS Client Sta-
tus.)
86 Special networking functions

Special networking functions

If your telephone is operating in an environment in which multiple OpenScape
Business are interconnected, you are conducting a call via the network.
In this instance, you must note certain particularities for some functions. These
are described in this section.

Leaving hunt group/group call

Prerequisite: You are part of a hunt group/group call  page 62 in another
OpenScape Business.

€ Open the idle menu  page 15.

DISA internal? Select and confirm the option shown.
j Enter the (DISA) phone number of the other OpenScape Business.

Z or # Confirm your entry.

j Enter the (DISA) phone number of your phone.

Z or # Confirm your entry.

Leave hunt group? Select and confirm the option shown.

or
Join hunt group? Select and confirm the option shown.

You belong to multiple groups associated with another OpenScape

Business
j Enter the group number for "directed joining/leaving".
Special networking functions 87

Setting up "follow me" call forwarding

You can activate/deactivate call forwarding  page 44 for your phone from other
phones in the network.

€ Open the idle menu  page 15.

DISA internal? Select and confirm the option shown.

j (DISA) phone number of your OpenScape Business.

Z or # Confirm your entry.

j Enter the (DISA) phone number of your phone.

Z or # Confirm your entry.

Activating

€ Open the idle menu  page 15.

Forwarding on? Select and confirm the option shown.

1=all calls? Confirm the option shown.

or
2=external calls only? Select and confirm the option shown.
or
3=internal calls only? Select and confirm the option shown.
j Enter the destination phone number.
Save entry? Confirm the option shown.

Deactivating

€ Open the idle menu  page 15.

Forwarding off? Select and confirm the option shown.
88 Special networking functions

Using night answer

If authorized (contact your Administrator), you can also define telephones in oth-
er OpenScape Business systems as the night answer destination  page 25.

€ Open the idle menu  page 15.

DISA internal? Select and confirm the option shown.
j Enter the (DISA) phone number of the OpenScape Business to which the night
answer phone is connected.
Z or # Confirm your entry.

j Enter the (DISA) phone number of the phone you wish to use to activate/deac-
tivate night answer.
Z or # Confirm your entry.

Activating

€ Open the idle menu  page 15.

Night answer on? Select and confirm the option shown.
j Enter the destination phone number (= temporary night answer service).
Save entry? Confirm the option shown.

Deactivating

€ Open the idle menu  page 15.

Night answer off? Select and confirm the option shown.
Special networking functions 89

Ringing group
You can have calls for your telephone signaled audibly at external telephones or
at telephones in other OpenScape Business systems  page 64.

Saving, displaying and deleting telephones for the ringing group

@ Open the menu  page 19.
*81=Ringing group on? Select and confirm the option shown.

Add ext to group? Select and confirm the option shown.

or
Add another ext? Select and confirm the option shown.
or
Display/Clear? Select and confirm, then follow the operating instructions.
j Enter the phone number.
#=Entry complete? Confirm the option shown.

Save entry? Confirm the option shown.

End? Select and confirm the option shown.

Removing all telephones in a call ringing group

€ Open the idle menu  page 15.

Ringing group off? Select and confirm the option shown.

Opening a door
If this feature is configured (contact your Administrator), you can also activate
the door opener  page 33 from other OpenScape Business systems.

€ Open the idle menu  page 15.

DISA internal? Select and confirm the option shown.
j Enter the (DISA) phone number of the OpenScape Business where the relay is
to be activated.
Z or # Confirm your entry.

j Enter the (DISA) phone number of the phone you wish to use to control the door
opener.
Z or # Confirm your entry.
Open door? Select and confirm the option shown.
jZ Dial the entrance phone number.
90 Testing the phone

Testing the phone

Testing the phone's functionality

You can test your phone's functionality.

Prerequisite: The phone is in idle mode.

@ Open the menu  page 19.
*940=Phone test? Select and confirm the option shown.
If everything is functioning correctly:
• All LEDs on the phone flash
• Your phone number is displayed
• All pixels are active on the display
• The ring tone is audible

Checking the key assignment

You can check the key assignment on your phone to determine which functions
are assigned to which keys.

@ Open the menu  page 19.

*91=Prog. feature key Select and confirm the option shown.

ç _ Press any key. The key assignment is displayed.

End Select and confirm the option shown.

Web interface (WBM) 91

Web interface (WBM)

General
You can configure a number of settings for your phone via the web interface. Communication is
via a secure HTTPS connection. Access to the web interface must be activated by your adminis-
trator.

Launching the web interface

Ask your Administrator about the IP address, the web interface address and how to connect
the telephone to the network.
To launch the interface, open a web browser and enter the following:
https://[IP address of the phone]
[IP address of the phone] is the IP address of your phone.
or
https://[Name of the phone]
[Name of the phone] that was assigned by the administrator.

You might receive a certificate notification from the browser. Follow the instructions to down-
load the certificate.
You will be prompted to configure a user password  page 71 the first time you call up the
web interface. You must log in with this password the next time you want to open the User
settings.

Administrator Settings
This area lets you configure settings for administering your phone and the network environment.
Access to the Administrator Settings is protected by the admin password. For further information,
consult your administrator or refer to the administration manual.
92 Web interface (WBM)

User Pages
All entries under the user menu on the Web interface can also be found under the user menu on
the phone  page 13
The web interface homepage opens once you have entered and confirmed the phone's IP ad-
dress.
1. Click a menu heading to display the individual menu entries. Click the menu heading again to
close the menu.
2. Click a menu entry to open the corresponding form.
3. Make the desired changes.
4. Click the corresponding button to save or discard your changes.

Button functions
• "Login": Log in to the phone after you have entered the user password
• "Submit": Apply changes
• "Reset": Reset original values
• "Logout": Log out from the phone

Licenses
This area provides you with the information about EULA (End User License Agreement) and Open
Source licenses. For further information, consult your administrator or refer to the administration
manual.

User menu
All settings in the user menu of the web interface can also be made via the user menu on the tele-
phone.
User login
Password  page 71
– Old password
– User password
– Confirm password
Ringer
– Local ringers
– Call type
– Internal
– Ringer file
– Ringer melody
– Ringer sequence
– External
– Ringer
– Pattern melody
– Ringer sequence
– Buzz
– Ringer
– Sample tone
– Ringer sequence
– Alert tone 1
– Ringer
– Sample tone
Web interface (WBM) 93

– Ringer sequence
– Single alert
– Ringer
– Sample tone
– Ringer sequence
– Multiple alert
– Ringer
– Sample tone
– Ringer sequence
– Special 1
– Ringer
– Sample tone
– Ringer sequence
– Special 2
– Ringer
– Sample tone
– Ringer sequence
– Special 3
– Ringer
– Sample tone
– Ringer sequence
– Attention
– Ringer file
– Ringer melody
– Ringer sequence
– Unspecified
– Ringer
– Sample tone
– Ringer sequence
– US DSN-Precedence
– Ringer
– Sample tone
– Ringer sequence
– US DSN-Routine
– Ringer
– Sample tone
– Ringer sequence
– Emergency call
– Ringer
– Sample tone
– Ringer sequence
– Ringer mode
– HiPath
– Local ringer
Audio  page 21
– Settings
– Ringer file
– Room character
– Headset socket
Configuration
– Outgoing calls
– Block dialing
– Forwarding  page 44
– Forwarding favorites
– Include answered elsewhere
94 Web interface (WBM)

– Favourites / recently used

– Busy
– Direct destination
– No reply
– Favourites / recently used
– Direct destination
– Fixed forwarding allowed
– Favourites / recently used
– Direct destination
– Forward internal calls allowed
– Favourites / recently used
– Direct destination
– Forward external calls allowed
– Favourites / recently used
– Direct destination
– Forward busy/no answer calls allowed
– Favourites / recently used
– Direct destination
– Connected calls
– Insecure call alert
– Bluetooth
– Configuration
– Active
– Bluetooth address
– Phone name
– Beacon
– Mode
– URI
– UUID
– Major
– Minor
– Interval (ms)
– UC login information
– UC username
– UC password
РMicrosoft® Exchange
– Server
– Benutzername
– Passwort
– Folder to sync (optional)
– OpenScape UC
Phone
– Display  page 21
– Brightness
– Key mod. contrast
– Key module brightness
–
– Idle screen
– Enabled
– Monitor type
– Idle time (mins)
– Picture time (secs)
– Energy saving
– Activate after:
– Lighting reduced
– Backlight off
Fixing problems 95

Fixing problems

Responding to error messages

Incorrect entry. Possible causes:
Station number is incorrect.

Possible reactions:
Enter correct station number.
Access denied. Possible causes:
Locked function selected.

Possible reactions:
Apply to the Administrator for authorization for relevant function.
Feature not available. Possible causes:
Dialed a non-existent station number. Called phone is unplugged.

Possible reactions:
Enter correct station number. Call this station again later.
Number cannot be dialed Possible causes:
Dialed your own station number.

Possible reactions:
Enter correct station number.

Troubleshooting
Pressed key does not respond:
Check if the key is stuck.

Telephone does not ring:

Check whether the "Do not disturb" function is activated on your telephone
( page 67). If so, deactivate it.

You cannot dial an external number:

Check whether your telephone is locked.
If the phone is locked, enter your PIN to unlock it  page 69.

To correct any other problems:

First consult your Administrator. If the problem still cannot be resolved, the ad-
ministrator has to contact Customer Service.
96 Fixing problems

Labeling keys
The following options are available for labeling keys on the
OpenScape Desk Phone CP200/CP205 with the functions or numbers as-
signed to them:
• With a computer via the Internet:
You can find the online labeling tool with the user interface at
http://wiki.unify.com/wiki/KLT.
• Select the appropriate key labeling tool in your language. You can use the tool
online via the browser or you can download it for local use.
Index 97

Index Call waiting

allowing ................................................................. 23
preventing ............................................................. 23
Call waiting (camp-on)
A answering ............................................................. 49
Call waiting tone on/off ............................................ 23
Absence text ............................................................ 42 Callback ................................................................... 46
deleting ................................................................. 43 Caller ID suppression .............................................. 69
Activating door opener ............................................. 33 Caller list, using ....................................................... 38
Agents ...................................................................... 65 Calling a second party ............................................. 50
Alternating Calls in queue .......................................................... 65
in a team ............................................................... 56 CE marking ................................................................ 3
Announcement .......................................21, 40, 67, 72 Central telephone lock ............................................. 70
Answering machine .................................................. 78 Charges
Appointment ............................................................. 75 for another telephone ............................................ 72
Assigning a DID number .......................................... 43 for your telephone ................................................. 72
Assigning free keys .................................................. 26 Checking the key assignment .................................. 90
Associated service ................................................... 79 Conference .............................................................. 52
Attention ring volume ............................................... 22 Connection options .................................................. 20
Automatic call waiting Connection setup
preventing and allowing ........................................ 23 automatic .............................................................. 41
Automatic connection setup ..................................... 41 Consultation ............................................................. 50
Automatic trunk seizure/prime line is not active ....... 35

D
C Details, fax ............................................................... 78
Call Dialed number, editing ............................................. 35
accepting ............................................................... 31 Dialing
accepting, group ................................................... 64 from caller list ........................................................ 38
distributing ............................................................. 65 from the internal phonebook ................................. 39
ending ................................................................... 34 internal/external calls ............................................ 35
entrance telephone ............................................... 33 on-hook dialing ..................................................... 35
forwarding ............................................................. 44 using speed dial .................................................... 40
forwarding in a team ............................................. 59 with en-bloc dialing ............................................... 35
holding .................................................................. 51 with last number redial .......................................... 37
in a team with line keys ......................................... 55 with selected dialing keys ..................................... 37
parking .................................................................. 51 Dialing external calls ................................................ 35
picking up in a team .............................................. 59 Dialing internal calls ................................................. 35
picking up, directed ............................................... 32 Dialing the CO ......................................................... 35
rejecting ................................................................ 31 Dialpad ..................................................................... 17
retrieving from park ............................................... 51 Differences ............................................................... 12
transferring ...................................................... 50, 59 Direct destination selection ...................................... 58
Call charge assignment ........................................... 74 Direct Inward System Access .................................. 80
Call charges DISA ........................................................................ 80
for another telephone ............................................ 72 Display contrast ....................................................... 21
for your telephone ................................................. 72 Distributing calls ....................................................... 65
Call duration ............................................................. 72 Do not disturb .......................................................... 67
Call forwarding ......................................................... 44 Door opener ............................................................. 23
Call list ..................................................................... 19 DTMF suffix dialing (tone dialing) ............................ 53
Call request .............................................................. 19
Call volume .............................................................. 21
98 Index

E K
Editing a dialed number ........................................... 35 Keys
Editing phone number .............................................. 35 assigning ............................................................... 26
En-bloc dialing ......................................................... 35 programming ......................................................... 26
Entrance telephone .................................................. 33
External code ........................................................... 35
L
LAN telephony ......................................................... 86
F Leaving
Fax details ................................................................ 78 absence text ......................................................... 42
Forwarding ............................................................... 44 LED displays
Function key direct destination selection keys ........................... 16
Programmable ...................................................... 16 function keys ......................................................... 16
Functions line keys ................................................................ 55
for another phone on/off ........................................ 79 LED messages, understanding .................... 27, 58, 60
programming a key ............................................... 26 Line key ................................................................... 55
resetting ................................................................ 78 Location of the telephone .......................................... 3
using from the outside ........................................... 80 Locking/unlocking .................................................... 69

G M
General information ................................................. 10 Making mobile calls ................................................. 76
Group call ................................................................. 62 Message(text)
accepting .............................................................. 42
deleting/viewing .................................................... 41
H receiving ............................................................... 42
sending ................................................................. 41
Handsfree answerback ............................................ 32 Microphone .............................................................. 34
disabling ................................................................ 32 MULAP keys, line keys ............................................ 54
enabling ................................................................ 32 MULAP privacy release ........................................... 57
HiPath 5000
"follow me" call forwarding .................................... 87
group call .............................................................. 86
hunt group ............................................................. 86 N
night answer .......................................................... 88 Name plate .............................................................. 12
opening a door ...................................................... 89 Night answer ............................................................ 25
ringing group ......................................................... 89
Holding ..................................................................... 51
Hot line ..................................................................... 41
Hunt group ............................................................... 62

I
Idle mode ................................................................. 15
Important information ................................................. 3
Incoming calls .......................................................... 19
Internal phonebook .................................................. 39
IP telephony ............................................................. 86
Index 99

O R
Open listening .......................................................... 48 Radio paging equipment (PSE) ......................... 54, 81
Opening a door ........................................................ 33 Receiving calls ......................................................... 31
OpenScape Desk Phone IP 35 G Receiving volume .................................................... 21
speakerphone Redialing
adjusting the room acoustics 22 from caller list ........................................................ 38
notes 12 Redialing a number .................................................. 37
speakerphone mode ....................................... 31, 48 Reset services ......................................................... 78
Operating instructions ................................................ 3 Resetting functions .................................................. 78
Operating steps Ring transfer
programming a key ............................................... 29 in an executive/secretary team ............................. 61
Outgoing calls .......................................................... 19 Ringer tone .............................................................. 22
Ringing group .......................................................... 64

P S
Parking a call ........................................................... 51
Personal identification number ................................. 70 Second call
Phone answering ............................................................. 49
setting ................................................................... 21 Second level ............................................................ 37
testing ................................................................... 90 Secondary line ......................................................... 54
Phone number Serial number .......................................................... 12
assigning ............................................................... 43 Settings on your telephone ...................................... 21
correcting .............................................................. 35 Shared line ............................................................... 54
deactivating display ............................................... 69 Shift .......................................................................... 37
saving .................................................................... 30 Shift key ................................................................... 37
suppression ........................................................... 69 Silent ringing ............................................................ 67
Picking up (call) .................................................. 32, 64 Speaker ................................................................... 31
PIN ........................................................................... 70 Speaker call ...........................................21, 40, 67, 72
PIN, saving ............................................................... 70 Speakerphone
Placing on hold notes ..................................................................... 12
in a team ............................................................... 56 Speakerphone distance ............................................. 3
Primary line .............................................................. 54 Speakerphone mode
Private line ............................................................... 54 adjusting the room acoustics ................................ 22
Procedure function ........................................................... 31, 48
programming a key ............................................... 29 setting the volume ................................................. 22
Product name ........................................................... 12 Special dial tone ...................................................... 68
Product variants ....................................................... 12 Speed dial
Program/Service menu ............................................ 19 dialing ................................................................... 40
Programmable function key ..................................... 16 saving station speed dialing .................................. 24
Programming free keys ............................................ 26 suffix dialing .......................................................... 40
Programming your telephone ................................... 21 system .................................................................. 40
Project calls .............................................................. 74 Station speed dialing ............................................... 24
Project code, account code ...................................... 74 Suffix dialing
automatic .............................................................. 40
DTMF tone dialing ................................................ 53
System speed dialing ............................................... 40
System-wide cancellation ........................................ 78
100 Index

T U
Telephone Unanswered calls .................................................... 19
locking ................................................................... 69 Uniform call distribution ........................................... 65
locking another phone ........................................... 70 User password ......................................................... 71
locking/unlocking ................................................... 69 Using Ethernet switches .......................................... 20
locking/unlocking centrally .................................... 70 Using network ports more efficiently ........................ 20
using another phone like your own ....................... 76
Telephone data service ............................................ 81
Telephone lock
central ................................................................... 70
V
for a telephone ...................................................... 69 Variable call forwarding ........................................... 44
Telephone test ......................................................... 90
Temporary phone ..................................................... 76
Testing the phone's functionality .............................. 90 W
Testing the telephone .............................................. 90
Web interface ........................................................... 91
Timed reminder, answering ..................................... 75
Wrap-up time ........................................................... 66
Toggle/connect ........................................................ 50
Tone dialing ............................................................. 53
Transferring (call) ............................................... 50, 59
Troubleshooting ....................................................... 95
Trunk seizure, automatic .......................................... 35
Overview of functions and codes (alphabetical) 101

Overview of functions and codes

(alphabetical)
The following table lists all available functions, as shown on the display. Any programmed func-
tions (consult your Administrator) can be activated interactively (select and confirm) or via the Pro-
gram/Service menu (select and confirm or enter a code).

... In- ... via

Functions ter- Service ... using
(=display) actively @  page 19 key
µ€ µ€ Code
Call waiting ; ; *55 X
Waiting tone off ; ; *87 X
Waiting tone on ; ; #87 X
Call wait.term.on ; *490 X
Call wait.term.off ; #490 X
Headset (Headset Working) X
Release X
Caller list ; ; #82 X
Save number ; ; *82 X
DND on ; ; *97 X
DND off ; ; #97 X
UCD
Log on ; *401 X
Log off ; #401 X
Available ; *402 X
Not available ; #402 X
Wrap up on ; *403 X
Wrap up off ; #403 X
UCD night on ; *404 X
UCD night off ; #404 X
Calls in queue ; *405 X
Absence text on ; ; *69 X
Absence text off ; ; #69 X
Associated serv. ; *83 X
Associated dial ; *67 X
Intrude ; ; *62 X
Room monitor ; *88 X
En-bloc dialing
Dial ;
Data I/O Service *494 X
Reset services ; #0 X
102 Overview of functions and codes (alphabetical)

... In- ... via

Functions ter- Service ... using
(=display) actively @  page 19 key
µ€ µ€ Code
Speaker call ; *80 X
HF answerback on ; ; *96 X
HF answerback off ; ; #96 X
DISA
DISA internal ; ; *47 X
Discreet Call *945 X
Shift Key (Layer) X
Phone test ; *940
Trace call ; *84 X
Temporary Phone ; *508 X
Join hunt group ; ; *85 X
Leave hunt group ; ; #85 X
IN hunt group ; ; *85* X
OUT of hunt group ; ; #85# X
Hotline
Send Message ; ; *68 X
View sent message ; ; #68 X
Display Messages ; ; #68 X
Mailbox X
Keypad dialingl ; *503
Conference ; ; *3 X
Start conference ;
Add party ;
End conference ; ; #3
View conf parties ; ;
Remove party ; ;
Drop last conf. partyn *491
Show call charges (own telephone) ; *65 X
View call charges (third-party telephone) X
Use speed dialing ; *7 X
Speed dial (station speed dial) ; *7* X
Change Speed Dial (station) ; *92 X
Reserve trunk ; X
Toggle/Connect ; ; *2 X
DTMF dialing ; *53 X
Mute on ; *52 X
Mute off ; #52 X
Mobile Login Log off #9419 X
Overview of functions and codes (alphabetical) 103

... In- ... via

Functions ter- Service ... using
(=display) actively @  page 19 key
µ€ µ€ Code
Mobile Login Log on #9419 X
Night answer on ; ; *44 X
Night answer off ; ; #44 X
Park a call ; *56 X
Retrieve calln ; #56
Page
Answer page (not for U.S.) ; *59
Account code ; *60 X
Enquiry ; X
Return to held call ; ; *0
Quit and return ; ; *0
Transfer/Accept ;
Set Callback ; ; *58 X
View callbacks/Delete ; ; #58
Suppress call ID ; ; *86 X
Restore caller ID ; ; #86 X
Temporary MSN (not for U.S.) ; ; *41 X
Ring Transfer: On ; *502 X
Ring Transfer: Off ; #502 X
Ringing group on ; *81 X
Ringing group off ; #81 X
Silent ringing on ; ; *98 X
Silent ring. off ; ; #98 X
Trunk flash (flash) ; *51 X
Select language ; *48
Lock telephone ; ; *66 X
Unlock telephone ; ; #66 X
Change PIN ; *93
Phonebook ; ; *54 X
Tel. data service *42
Alarm call on ; *46 X
Alarm call off ; #46 X
Door opener on ; *89 X
Door opener off ; #89 X
Open door ; *61 X
Transfer ;
104 Overview of functions and codes (alphabetical)

... In- ... via

Functions ter- Service ... using
(=display) actively @  page 19 key
µ€ µ€ Code
Pickup - directed ; *59 X
Pickup - group ; ; *57 X
Accept call ;
Forwarding on ; ; *1 X
1=all calls ; ; *11 X
2=external calls only ; ; *12 X
3=internal calls only ; ; *13 X
Forwarding off ; ; #1 X
CFNR on ; *495 X
CFNR off ; #495 X
Redial X
Retrieve line ; *63 X
Telephone Lock ; *943 X
mitel.com
© 2024 Mitel Networks Corporation. All Rights Reserved. Mitel and the Mitel logo are trademark(s) of Mitel Networks Corporation. Unify and associated
marks are trademarks of Unify Software and Solutions GmbH & Co. KG. All other trademarks herein are the property of their respective owners.