TELL ME ABOUT YOURSELF “hello, my name is leidy holguin I’m 19 years old currently I’m student of

business administration, I studied English at Colombo americano cultural center that’s why the
reason I can speak English very well besides I’m certified with level B2 at English I am a hard-worker
with excellent communication skills I think this posiion is to me because i'm good in customer service
I have always liked to help people with every thing that they need I’m atttentive,respectfuland first
than anything i’m empathy with people and that is very important for this job i’m excited to work in
this great company.

about my work experience, principally I performed as an accounting assistant at company el maestro

(November-january) in 2019 I had control of tax and accounting documents and financial statements
too I had experience as sales advisor in Planet Love (February-april) in 2020, I always offered an good
customer service in every thing that needed otherwise I was sales promoter in ara supermarket in
march 2023 I answered questions from potential customers and give the information necessary to
they bought the products of the brand

About my studies

I took a course of English at Colombo americano cultural center that’s why the reason I can speak
English very well besides I’m certified with level B2 at English. I study business administration since
2021 at Universidad del atlantico, I am a SENA graduated as technician in commercial and financial
operations accounting. Moreover I am a technician in computer systems maintenance at ITSA
University

WHAT ARE YOUR HOBBIES

My hobbies are reading books and dancing, Along with this, I also like cooking. Every day I like
learning new skills, that’s why the reason I love languages I think that is the best way to connect
people around the world I usually practice English with natives and students of other countries
through of callings improve my speaking skill anyway I learned about their culture too

Otherwise I like play the guitar, I really enjoy listening to music on English and when I have free time I
love go skating, At the weekend I like too much walk with my dog at park and take a breath of
everything.

what are your strengths and weaknesses

I have good communications skills, I’m patient, and a good listener I stand out to have a positive
attitude that’s why the reason I get along with people very well I like to work in a team I think that is
very important a good team in a company to have success, additionally I can learn how to operate
new computer programs very fast and I know how to use Excel very well. As for my weaknesses, I
guess my biggest weakness is working too much and not knowing when to stop sincerely I’m
consider a person very perfectionist I like always give 100% percent in every thing that I do.

why should we hire you

I should be hired for this role because I have all the qualities that a good call center agent should
possess. I am punctual, disciplined, patient, flexible, and organized. My positive attitude, work ethics,
and long-term goals align with the job requirements, making me a committed and valuable asset to
the company. Besides I have good communication skills, multi-tasking skills, and I am a fast learner. I
can guarantee you I will be able to deliver every task you ask me getting good solves. I know that I
have what it takes to become a good customer service representative.
Why do you want to work for our company?

I believe that working in your company would give me the opportunity to refine my skills, learn
from experienced professionals, and contribute to delivering exceptional experiences to
customers. I am excited about the possibility of being part of a team that consistently strives for
excellence.

Besides during my research, I discovered that your company really values training and ongoing
learning for your employees, and as someone who loves to learn new things and be challenged, this
is important to me

How long do You want to work for us

I’d like to work with your company as long as I feel as though I’m making continuous contributions to
its success. If I’m actively making a positive impact on the company and our clients, I see no reason
why I wouldn’t stay with your company for as long as I find new ways to positively contribute to it

How do you see in 5 years?

In five years, I see myself as an integral part of this company who has helped contribute to the
growth and success of the organization. I would like to continue developing my skills and knowledge
in order to be able to take on more responsibility within the company.

Why do you want to work in a call center?

I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve
problems and improve the customer experience. I love flexing my communication skills and
interacting with customers.I’m interested in sales because I have great interpersonal skills and I’m
passionate about providing excellent customer service. I have experience working with people in
previous positions, and your company is appealing since you seem to value putting clients first.”

How would you handle a call from an angry customer?

I think the first step is to stay calm and express to the customer that you understand them. I think it’s
also important to remember that it isn’t personal, and the best way to de-escalate the situation is to
work towards a solution.

What’s your idea of a call center?

I know that a call center is where people ask for support when they’re facing some issues and
problems with a product or service its where representative help customers with the best of their
ability to find answers and fix issues It’s the job of call center agents to listen and understand
customer concerns while also providing helpful information. At the end of the day, customer service
call centers need to create satisfied customers with every call.

What steps do you take when speaking with a customer?

I begin each call by introducing myself, thanking the customer for calling and asking for their name.
Exchanging our names helps me personalize the customer's experience. I also find that thanking the
customer for taking the time to call us lets them know they are valued. After learning the customer’s
name, I ask how I can be of service and then reassure them that I can help. If they are calling to
address an issue they have, I also apologize for any inconvenience it may have caused. These steps
allow me to build trust with the customer.When the call comes to a close, I always ask if there is
anything else I can help them with. This opportunity allows them to ask any follow-up questions. I
end the call by thanking them for their call and continued patronage. This is my last opportunity to
ensure they had a positive experience.”

DO YOU HAVE ANY QUESTION FOR US

with your kind permission I would like to :

● How would you describe your organization’s culture

● What are the plans for the company in the next 5 to 10 years and what could I do to help you
achieve them?
● Whats the one thing I could do in this job to hel you succeed?

SPEECH

Hello! I am LEIDY HOLGUIN from the company MBG GLOBAL SERVICES and we are contacting you
because we consider that you have the ideal profile for our service. This is because we are in a
campaign that has Find the Perfect Fit with Electricity, Natural Gas and Home Protection Plans. Do
you want us to continue talking about this SERVICE?“