TABLE OF CONTENTS

Page

How to Use this Module.............................................................................i

.................................................................................. 1

Introduction.............................................................................................ii

Technical Terms......................................................................................iii

Learning Outcome 1 Plan and Prepare for Installation..............................1

Information Sheet 1.1...............................................................................2

Information Sheet 1.2...............................................................................3

Self Check 1.2..............................................................................7

Information Sheet 1.3...............................................................................8

Self-Check 1.3........................................................................................11

Information Sheet 1.4.............................................................................12

Self-Check 1.4............................................................................. 15

Assignment............................................................................................16

Answer Keys ..........................................................................................17

Learning Outcome 2 Install Equipment, Device / System........................18

Information Sheet 2.1.................................................................. 19

Activity Sheet 2.1...................................................................................21

Information Sheet 2.2.............................................................................22

Self-Check 2.2........................................................................................23

Information Sheet 2.3.............................................................................24

Self –Check 2.3.......................................................................................26

Information Sheet 2.4.............................................................................27

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 Self-Check 2.4........................................................................................30

Information Sheet 2.5.............................................................................31

Self-Check 2.5........................................................................................32

Information Sheet 2.6..................................................................33

Self-Check 2.6........................................................................................38

Information Sheet 2.7.............................................................................39

Activity Sheet 2.7...................................................................................42

Information Sheet 2.8.............................................................................43

Operation Sheet 2.8................................................................................45

Answer Keys...........................................................................................46

Learning Outcome 3 Conduct Validation and Testing..............................48

Information Sheet 3.1.............................................................................49

Self-Check 3.1........................................................................................52

Information Sheet 3.2..................................................................53

Operation Sheet 3.2................................................................................55

Information Sheet 3.3.............................................................................56

Self-Check 3.3........................................................................................57

Information Sheet 3.4.............................................................................58

Operation Sheet 3.4................................................................................60

Information Sheet 3.5..................................................................61

Operation Sheet 3.5................................................................................63

Answer Keys...........................................................................................64

Acknowledgement

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 HOW TO USE THIS MODULE

Welcome to the Module “Installing and Configuring of Computer System”.

This module contains training materials and activities for you to complete.

The unit of competency “Install and Configuring Computer System”

contains knowledge, skills and attitudes required for a Computer System Servicing NC
II course.

You are required to go through a series of learning activities in order to

complete each of the learning outcomes of the module. In each learning outcome there
are Information Sheets, Operation Sheets, and Activity Sheets. Follow these
activities on your own and answer the Self-Check at the end of each learning activity.

If you have questions, don’t hesitate to ask your teacher for assistance.

Recognition of Prior Learning (RPL)

You may already have some of the knowledge and skills covered in this module
because you have:
o been working for some time
o already have completed training in this area.

If you can demonstrate to your teacher that you are competent in a particular
skill or skills, talk to him/her about having them formally recognized so you don’t
have to do he same training again. If you have a qualification or Certificate of
Competency from previous trainings show it to your teacher. If the skills you acquired
are still current and relevant to this module, they may become part of the evidence
you can present for RPL. If you are not sure about the currency of your skills, discuss
it with your teacher.

After completing this module ask your teacher to assess your competency.
Result of your assessment will be recorded in your competency profile. All the learning
activities are designed for you to complete at your own pace.

Inside this module you will find the activities for you to complete followed by
relevant information sheets for each learning outcome. Each learning outcome may
have more than one learning activity.

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Program/Course : Computer System Servicing NC II
Unit of Competency : Install and Configure Computer System
Module : Installing and Configuring Computer System

INTRODUCTION:

This module contains information and suggested learning activities on

Computer System Servicing II. It includes activities and materials on Installation of
Computer Systems and Networks.

Completion of this module will help you better understand the succeeding
module on the Diagnosis and Troubleshooting of Computer Systems.

This module consists of 3 learning outcomes. Each learning outcome contains

learning activities supported by each instruction sheets. Before you perform the
instructions, read the information sheets and answer the self-check and activities
provided to ascertain to yourself and your teacher that you have acquired the
knowledge necessary to perform the skill portion of the particular learning outcome.

Upon completion of this module, report to your teacher for assessment to check
your achievement of knowledge and skills requirement of this module. If you pass the
assessment, you will be given a certificate of completion.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module you should be able to:

LO1 Assemble computer hardware

LO2 Install operating system and drivers for peripherals/devices
LO3 Install the computer application software
LO4 Conduct testing and documentation

PRE-REQUISITES:

 PC Operations

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 TECHNICAL TERMS

 Active Hubs – amplify or boost signals

 Anti-Static – A product that prevents the build up of static electricity
 BIOS – Basic Input/Output System, chip that controls the most basic functions
of the computer and performs a self-test every time you turn it on.
 Flash drive– RAM that can retain data without electrical power. It is widely
used for BIOS chips and for digital camera and digital music storage.
 Graphic tablet – objects are drawn using a pen or a puck. The puck is
technically a tablet cursor, not a mouse.

 Goggles – A large spectacles, with shields around the rims, for protecting the
eyes from dust, excessive light, wind, etc.
 Hard-disk drive – is a storage device that stores billions of characters of data
on a no removable disk.
 Hardware- refers to the tangible (things you can touch) components of a
computer system. Hardware components are further divided into three groups
namely
 Host – any computer whether mainframe, server, or even PC that acts as an
information source on a network.

 Intelligent Hubs – select which path a specific signal will travel

 Joy Stick - a hand-held control stick that allows a player to control the
movements of a cursor on a computer screen or a symbol in a video game .
 LAN Card – Local area network interface card.

 Laptop computer - A small, portable computer -- small enough that it can sit
on your lap.
 Local Area Network- the smallest of the three network types, consist of PCs
connected together within a limited area, such as within the same building,
floor or department.
 Mainframe: A powerful multi-user computer capable of supporting many
hundreds or thousands of users simultaneously.
 Metropolitan Area Network – are network that spans no more than 50 miles.
It is design to connect LANs spanning a town or city
 Minicomputer: A multi-user computer capable of supporting up to hundreds of
users simultaneously.
 Metropolitan Area Network – is a network that spans no more than 50 miles.
It is design to connect LANs spanning a town or city
 Motherboard – contains the CPU, BIOS, Memory, mass storage interfaces,
serial and parallel ports, expansion slot and all the controllers required to
control standard peripheral devices such as the display screen, keyboard and
disk drive
 Modem - (Modulator-Demodulator) The modem is a device that allows a given
computer to share data or otherwise a device which let computers exchange
information

 Modular Hubs – are popular in networks because they are easily expanded and
always have management option. It is purchased as chassis, or card cage, with
multiple card slots, each of which accepts a communication card, or module
 Multimedia - is the combination of different types of communication media
(sound, print, video, and so on)
 Multitester- is an instrument use to measure voltage, current and resistance.

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  NIC – Network Interface Card – The PC expansion board that plug into a
personal computer or server and works with the network operating system to
control the flow of information over the network.
 Network – is a communications system connecting two or more computers.

 Network Bridge – divides network into smaller, more manageable sections

helping reduce network traffic.
 Network Hub - a hardware device that all PCs on a network are connected to by
cabling. The hub manages receiving and transmitting data from networked
services.
 Network Server- is a powerful computer whose sole purpose is to serve
network clients.

 Network Switch – It helps determine how data moves over large networks.
 Notebook computer An extremely lightweight personal computer that weighs
weigh less than 6 pounds and are small enough to fit easily in a briefcase.
 OHS – Occupational Health and Safety
 Operating System (Os) -software that controls the allocation and use of
programs and data that a computer uses.

 Passive Hubs – simply connects various cables

 Personal computer: A small, single-user computer based on a microprocessor.
 Port hub /Port – is a connector on the back of a computer or other device. A
port is either a serial port or a parallel port.
 Peers- mean any computer sharing the same protocol layer with another
computer.
 Protocol – refers to the specific standards governing the sending and receiving
of data.

 Repeater– a device that strengthen signals and allow then to stay clear over
longer distances.
 Printer - It is a piece of hardware that produces a paper copy (also known as
‘hardcopy’) of the information generated by the computer.
 RAM – Random Access Memory, is a primary memory. This memory is used
inside the computer to hold programs and data while it is running.
 RJ 45 – is the connector plugged into the NIC ports on computers and often
connecting the main networking hardware together.

 Router – a device that forwards data packets between Local or Wide Area
Network groups.
 Scanner- it is an input device that read text or illustration printed on paper,
translates the information into a form that a computer can use.
 Server – is a part of a network. It is a special computer that users on the
network can asses to carry out a particular job.
 Software – programs and data that a computer uses.
 Software applications- enables you to perform specific tasks- solve problems,
perform work, or entertain yourself.
 Sound Device Driver Installer / Sound and Audio Devices – A windows XP
Control Panel applet, called Sounds, and Multimedia in Windows 2000, for
configuring the system’s sound card.

 Stackable Hubs – work just like standalone hubs, except that several of them
can be “stacked” (connected) together, usually by short lengths of cable.
 Standalone Hubs – are single products with a number of ports. It is usually
include some method of linking them to other standalone hubs for network
expansion.

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  Static – The discharge of electricity between two objects with different electrical
potential
 Sub notebook computer - A portable computer that is slightly lighter and
smaller than a full-sized notebook computer. Typically, sub notebook
computers have a smaller keyboard and screen, but are otherwise equivalent to
notebook computers.
 UTP – (Unshielded Twisted Pair) least expensive and most popular network
media.
 USB – Universal Serial Bus, a hardware interface for low-speed peripherals
such as the keyboard, mouse, joystick, scanner, printer and telephony devices.
 Video Camera - camera using videotape: a camera that records onto videotape
 Wide Area Network – used to distribute information thousand of miles among
thousands of users.

 Wireless Hubs– are hubs designed for the home

 Workstation- is any network computer that connects to and request resources
from a network

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Program/Course : Computer System Servicing NC II
Unit of Competency : Install and Configure Computer System
Module : Installing and Configuring Computer System

Learning Outcome 01: Assemble computer hardware

Assessment Criteria:

1. Installation procedure that conform with the requirements of OHS policies and
procedure is planned
2. Location of necessary devices/systems is determined relating to job requirements.
3. Appropriate tools, equipment and testing devices that conform to OHS are
identified.
4. Strict impositions of material specifications are followed
5. Appointment of laboratory teachers is approved in line with planned procedure.
6. Unavoidable circumstances related to preparatory works are enumerated and given
priority.

Resources:

Equipment and Tools Materials

Accessories
LAN Card Screwdriver(standard) Software applications
UPS Screwdriver(Philips) Network OS Software
Server Long nose pliers RJ 45
24 port-hub Mechanical pliers UTP Cat 5 cable
Modem Allen wrench Motherboard’s manual
Fax machine Multitester and installer
PC Video camera Crimping tools Sound device driver
USBExternalCD writer Soldering iron (30 watts) installer
USB scanner Wire stripper
USB printers LAN Tester
USB Flash Drive Anti-static wrist wrap
Device drivers/installers

References:

 Sto. Domingo, Josephine C., Learning Windows XP and Internet the Easy Way
Computers - The Easy Way
 Andres Sr., Antonio M. Introduction of Computer. Fully Illustrated, Valenzuela
City; May 2003 World Class Publishing and Packaging
 HASOP (Hardware, Software and Peripherals) Reference Manual, 2005
 Microsoft ® Encarta ® Reference Library 2005. © 1993-2004 Microsoft
Corporation.
 Computer Fundamentals, Makati City: STI Technology Institute Inc.; Copyright
1997
 Marcelo, Antoinette R., Understanding PC Hardware, Philippines: Jemma Inc.,
2007

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 INFORMATION SHEET 1.1
OHS Policies and Procedures

Occupational Health and Safety Policy

In the school as a computer teacher you must be aware of how your students
behave when they are working in the computer laboratory, as well as implementing a
safe way of accomplishing every task. Safety practices should be learned early and
always adhered to when working with any electrical device, including personal
computers and peripherals. This is for the protection of not only the people working
with them, but also for the devices themselves. The basis for this process begins with
your Occupational Health and Safety Policies.
Personal Safety While Working Along With PC’s
Computer equipment can be dangerous, and you or others can be injured or
even killed if you don’t follow proper safety guidelines when working along PC’s. The
following are some precautionary measures to take before working with any computer
equipment:
 Wear shoes with non-conductive rubber soles to help reduce the chance of being
shocked or seriously injured in an electrical accident.
 Do not work on components that are plugged into their power source.
 Do not remove expansion cards from a computer when it is turned on.
 Remove all jewelry when working inside any computer related equipment.
 Be sure not to mix electronic components and water.

Personal Protective Equipment

It refers to protective clothing, helmets, goggles, or other gear designed to

protect the wearer's body or clothing from injury by electrical hazards, heat,
chemicals, and infection, for job-related occupational safety and health purposes.

PPE can also be used to protect the working environment from pesticide
application, pollution or infection from the worker (for example in a microchip factory).

Students even teacher during their laboratory period should require to use of
personal protective equipment. Some of these are:

 Goggles – A large spectacles, with

shields around the rims, for protecting
the eyes from dust, excessive light,
wind, etc.

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  Rubber Sole – A special type of shoes
used to prevent electrical shock and
for waterproofing and insulating
purposes.

 Apron – A garment worn over the

front of the body as a protection for
one’s cloth.

 Dust Mask- A covering for the face to

prevent the inhaling or absorbing dust
and other chemicals

 Gloves - The covering material with a

separate sheath for each finger used
for hand protection.

Anti-Static and Safety Precautions

The little shock you experienced while you are walking across a carpeted floor
or touched a door knob, table, counter or even another person is a result of static
electricity. Static electricity is the discharge of electricity between two objects with
different electrical potential. Humans can't feel a static shock until it is several
thousand volts strong, but it takes less than 30 volts to fry a sensitive computer
component, such as a stick of RAM or a processor.

That's why computer technicians and home computer builders have to guard
their computers against the deadly ravages of static electricity, as well as take steps to
avoid injury to yourself

Safety and Anti-Static Rules

 When possible, try to avoid working in carpeted areas. Carpeting greatly

increases static buildup within your body.
 Always use an anti-static wrist strap when working on a computer (except when
working on monitors
 Always disconnect a computer from the AC power and from any powered
peripherals while you are working on it.
 Always grasp a metal part of the computer chassis with your bare hand before
you touch anything inside. Do this even if you are wearing an anti-static
wristband.
 Always handle electronic components by a non-conducting (non-metallic) edge.
Don't touch the pins or other connectors.

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  Never plug an ATX power supply into AC power unless it is connected either to
a computer's motherboard or to a dummy test load.
 Always use a UL-approved surge protector or an Uninterruptible Power Supply
that incorporates surge and spike protection.
 Never eat, drink, or smoke while working on a computer.

ACTIVITY SHEET 1.1

Directions:

The class will be divided into five groups. Each group has their own respective
leader. The group will prepare a skit regarding personal protective equipment. After
the activity they will be graded thru the given Performance Score Card below:

PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1 2 3 4 5

1. The students clearly identified personal protective equipment.

2. The students utilized actual tools/device in performing the skit.

3. The students applied safety precautions during the play.

4. The play gave students more critical thinking on the personal

protective equipment.

5. The students cooperatively performed the play.

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

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 INFORMATION SHEET 1.2
Tools, Equipment and Testing

The following tools and equipment are classified according to their functions and uses.

Equipment and Tools Materials

Accessories
LAN Card Screwdriver(standard) Software applications
UPS Screwdriver(Philips) Network OS Software
Server Long nose pliers RJ 45
24 port-hub Mechanical pliers UTP Cat 5 cable
Modem Allen wrench Motherboard’s manual
Fax machine Multitester and installer
PC Video camera Crimping tools Sound device driver
USBExternalCD writer Soldering iron (30 watts) installer
USB scanner Wire stripper
USB printers LAN Tester
USB Flash Drive Anti-static wrist wrap
Device drivers/installers

 LAN Card – is a network interface card. This is

a computer circuit board or card that is
installed in a computer so that it can be
connected to a network.

 Server – is a part of a network. It is a special

computer that users on the network can asses
to carry out a particular job.

 Port hub /Port – is a connector on the back of

a computer or other device. A port is either a
serial port or a parallel port.

 Modem - (Modulator-Demodulator) The

modem is a device that allows a given computer
to share data or otherwise a device which let
computers exchange information

 USB – Universal Serial Bus, a hardware

interface for low-speed peripherals such as the
keyboard, mouse, joystick, scanner, printer and
telephony devices.

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  Scanner- it is an input device that read text or
illustration printed on paper, translates the
information into a form that a computer can
use.

 Flat Screw Driver – is used to drive or fasten

negative slotted screws

 Printer - it is a piece of hardware that produces

a paper copy (also known as ‘hardcopy’) of the
information generated by the computer.

 RAM – Random Access Memory, is a primary memory. This memory is used

inside the computer to hold programs and data while it is running.

 BIOS – Basic Input/Output System, chip that controls the most basic
functions of the computer and performs a self-test every time you turn it on.

 Flash drive– RAM that can retain data without

electrical power. It is widely used for BIOS chips
and for digital camera and digital music
storage.

 Video Camera - camera using videotape: a

camera that records onto videotape

 Long nose Pliers – is used for holding, bending

and stretching the lead of electronics
component or connecting wire.

 Soldering Iron – is used to join two or more

metal conductors with the support of soldering
lead melted around it.

 Desoldering Tool – is used to unsolder

unwanted parts or component in the circuit
with the support of soldering pencil

 Philips Screw Driver- is used to drive or fasten

positive slotted screws

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  Multitester- is an instrument use to measure
voltage, current and resistance.

 NIC – Network Interface Card – The PC

expansion board that plug into a personal
computer or server and works with the network
operating system to control the flow of
information over the network.

 RJ 45 – is the connector plugged into the NIC ports on computers and

often connecting the main networking hardware together.

 UTP – Unshielded Twisted Pair, is a popular type

of cable used in computer networking that
Pin 1 White/Orange
Pin 2 Orange
consists of two shielded wires twisted around each
Pin 3 White/Green
other.
Pin 4 Blue
Pin 5 White/Blue
 Motherboard – contains the CPU, BIOS, memory,
Pin 6 Green
mass storage interfaces, serial and parallel ports, Pin 7 White/Brown
expansion slot and all the controllers required to Pin 8 Brown
control standard peripheral devices such as the
display screen, keyboard and disk drive.

 Software applications
Software - is the programs and data that a computer uses.

 Network OS Software
Network-are multiple computers linked together to make simultaneous
information sharing and exchange by multiple users.

 Sound Device Driver Installer / Sound and Audio Devices – A windows XP

Control Panel applet, called Sounds, and Multimedia in Windows 2000, for
configuring the system’s sound card.

SELF-CHECK 1.2
Directions.

A. Identify the following tools, and materials and give their uses.
Use a separate sheet of paper in answering.

1.

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 .

2.

3.

4.

5.

B. Fill in the blanks with the correct answer.

___________1. It is a connector at the back of a computer or other device.

___________2.A computer circuit board installed in a computer so that it can be
connected to a network.
___________3. A device that allows a given computer to share data.
___________4. An input device that read text or illustration printed on paper,
translated the information into a form that a computer that can use.
___________5. The least expensive and most popular network media.

INFORMATION SHEET 1.3

Steps for a Safe and Successful System Unit Assembly and Disassembly

You might think that disassembly and assembly of the system unit is
easy. Yes it is provided that you have done it correct and safely. The first thing that
every computer technician should keep in mind is SAFETY. You must think that

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electrocution and nasty cuts are the most common injuries a computer technician
might have and we need to avoid it by following simple safety procedures. To
disassemble and assemble a computer is integral as being a Computer System
Servicing Technician.

Aside from electrocution, we must also think that the computer that we are
about to disassemble requires care. Safety of the equipment must also be considered.
Not only thinking of the computer's safety but also to that of your tools. Your tools are
your best friends and you need to take good care of them so they in return can make
your job easy and fast. Example, if you just leave your software installer anywhere
then accidentally falls to the ground and accumulates scratches? Do you think you
can still use the installer again?

Another thing to consider safety is on environment. As computer

technicians, we must be responsible to take our part to take care of the environment.
What things does computer technicians do that might have ill effects on the
environment? Printer inks, cut wires, PCB's, in general electronic wastes. And these
electronic wastes are the hardest type of waste to recycle. So be responsible as a
computer servicing technician. So listed below is the checklist for a safe and
successful disassembly and assembly of the computer.

Steps to a Safe and Successful Disassembly and Assembly of a System

Unit

To Disassemble

1. Prepare all your tools.

a. Long Philip Screw Driver
b. Rubber Eraser
c. Soft Wide Bristle Brush
d. Paper and Pen for documentation

2. Before opening the system case, be sure to turn off the system unit. Turn off and
unplug the AVR from the wall socket as well. After that, unplug all the cables
connecting to the back of the system unit. After clearing all the connected cables, put
the system unit on an empty working table.

3. Touch the unpainted part of your system unit with your bare hands to remove the
ESD of your body. This is an important part before opening your system case. You
might destroy your RAM, Chipsets and other components of your motherboard.

4. Remove the screws of the side cover opposite to the side where the ports are. By
most system cases, if you are facing the back of the system unit the right side cover is
to be removed. Return the screws back to the screw holes to avoid losing them.

5. Once the side cover is removed, turn your system side down where the opened side
of the system unit should be facing upward where you can comfortably look down on
the inside of your system case.

6. We are now ready to remove the components inside of the computer. The first thing
we need to do is remove the power supply. To be able to remove the power supply,
remove first the molex connectors (the white plastic connector at the tip of the wires of
the power supply) or the motherboard power connector, drive power connectors, the
floppy drive power connector, the sata power connectors and the four pin 12-volt
motherboard connector. With all power connectors are removed from the motherboard
and drives, the power supply is now ok to be removed as well. Always have the
removed components placed in a remote and safe place away from where you are
performing computer disassembly.

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7. With the power supply removed, the data cable should be removed next. This
includes IDE, SATA, and floppy drive cables. Secure the removed data cables.

8. Next to remove are the RAM, Video Card and other card peripheral components.
Again have them secured in a safe place and put the screws back. Clean the connector
edges of the card peripherals by rubbing the gold colored edge moderately with a
rubber eraser then brushing off the shredding. Do not attempt to clean the edge by
blowing or brushing it off with your fingers. Our body is acidic and you might only
cause the edges to tarnish faster.

9. Remove all drives. This will include your hard drive, cd/dvd drives, and the floppy
drive.

10. Since all peripherals where removed, the next thing to do is to remove the front
panel connectors. This will include the USB, Front Panel (FP) and Audio header. If you
are not sure of which connector is being match to, write down or document the
connections and orientation of the connectors before removing them from the headers.
Remember that not all motherboards have the same header configuration so be careful
and watchful while documenting.

11. After removing the header connectors, we are now ready to remove the
motherboard. To remove the motherboard, locate first all the screws and lightly
unscrew all screws alternately. With this technique, we are reducing the risk of
warping or bending our motherboard. It may not have a large impact on the bending of
the motherboard but still it does have even a little. Upon lightly loosening all screws,
remove all screws then. Remove the motherboard by carefully and lightly pulling it
away from the I/O shield. Why? because we need to free the ports that are fitted from
the holes in the I/O shield. After freeing the motherboard ports from the I/O shield
holes, lift up the motherboard and put it on the safe place.

12. Clean the system unit chassis with your brush, also clean your motherboard and
the rest of the peripherals being removed.

To Assemble

1. Provided that all peripherals are clean and ready. We are now going to assemble
your computer. In assembling back your computer, what we have done during
disassembling is just doing the reverse order to assemble it. Since the motherboard
was last to be removed, it should then be the first to put back. Remove the retaining
screws from the standoff screws of the motherboard and let the motherboard seat on it
with the ports facing out towards the I/O shield. Lightly push the motherboard to set
its ports to the holes of the I/O shield. Put the retaining screws on the motherboard
screw holes but do not tighten it yet. Now be careful in doing this one and if this is
your first time doing it, it is best if you lend a hand for assistance. Lightly push the
motherboard towards to I/O shield and lightly tighten the motherboard retaining
screws alternately until all screws are tight enough but not too tight. This is to ensure
that your ports are protruding correctly out of the I/O shield.

2. Once the motherboard is secured, put back the FP, Audio, and USB header
connectors as you will be using your documentation for reference.

3. Put back the drives to the correct drive bays.

4. Connect back the RAM, Video Card and other card peripherals to its proper slot
inserting it properly and some cards will require screws to be secured.

5. The data cables (IDE, SATA, floppy cable) should be connected to its proper headers

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and drives. Remember the proper configuration of the placement of the cables
specially if you are dealing with the IDE cables.

6. After the data cables are properly connected, put back the power supply and secure
it with the screws you removed earlier. After securing the PSU to the chassis, connect
the power connectors to the drives and the motherboard.

7. Once all peripherals are connected properly, have a final inspection by visually
checking for loose connection or improper connection. Once the system unit
connections are thoroughly checked and verified, connect the keyboard; the monitor,
and the power connector then power up the computer. This initial powering up of the
computer while the side cover is open ensures us that everything is ok before putting
back the side cover. In case something goes wrong, we can accessibly correct the
problem right away. If everything is fine shutdown the computer, unplugged the AVR
and remove the cables connected to the back of your computer. Put the side cover
back.

8. Put the assembled computer back to its place and connect the rest of the cables
and connectors. Power it up and see if there are unusual effects of your
disassembling/assembling procedure done earlier.

Remember SAFETY. Do not neglect it. Neglect can cause catastrophic effects. I will be
posting some videos soon if I can buy a video cam early before December. :-) Enjoy
disassembling and assembling your computer safely and successfully.

Lab 1: Disassembling the System Unit & Identifying Internal Components

and Connections

Filed under: Computer Hardware System — Leave a comment

May 15, 2012

Objectives

In this exercise, I will locate, remove, and describe the various internal components
and connectors of a standard PC system. I will remove all major components of a PC,
recognize all major components inside a PC, describe the function of each component
and define the relationship of internal components to external connections.

Equipments

 At least one PC that is old but working

 An anti-static wrist strap
 An anti-static mat
 Twelve anti-static bags of various sizes
 A simple technician’s toolkit
 A plastic cup or box to organize screws, nuts and bolts that you’ll remove
 Clean workspace that you can work with
 Notepad to take notes and sketches of the computer and components.
 Digital camera to take pictures of the components.

Procedure

Step 1: Before disassembling the components, first we need to shut off the power to
your system and unplug the power cord from the PC and from the wall socket before
continuing to prevent any injuries and damage of the PC from Electrostatic Discharge
(ESD).

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Step 2: Use the proper anti-static procedures while opening the case. Then remove the
cover of the system unit and lay the system down so that the open side faces the
ceiling. If its not facing the ceiling, therefore you can’t see the components so just flip
it around.

Step 3: When you open the system case, you will see lots of cables and wires
connecting to each components. Those wires and cables are what make the system
function. If one of the cable or wires is not connected properly or connected in the
wrong place, the computer might malfunction such as not turning on or error pops up
on the screen. Some cables might be a single colored wire and some multiple colored
wires.

Step 4: To ensure that you don’t forget where the cables are connected, take some
pictures so you don’t need to troubleshoot at the end which takes more time than
taking pictures. It will help you extremely when you’re putting the system back
together.

Step 5: Remove the modem cards, sound cards, network cards or video cards, fans
(might be more than one) carefully and any other extra cards. Place them into an anti-
static bag to protect it from ESD (Electrostatic Discharge) damage. Disassemble every
component in the case leaving only an empty case.

Step 6: Don’t forget to disassemble the power supply wires, the power supply and the
data cables from the components and motherboard. Also the hard drives floppy disk.

Step 7: Identify every components and take pictures of them.

Step 8: After you identified every components, put all components back in their place
and ensure that all cables and wired is connected at the right place, therefore we don’t
need to troubleshoot later on. Close the case and put the screws back in their place.
Lastly, connect every external device such as the keyboards, mouse, monitor, etc and
turn it on to see everything is working fine after you disassembled.

Schematic Diagram

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 The setup of the Desktop with every cable plugged to the back of tower.

This is the exact visual of how the front PC/Tower looks like.

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 This the back view of the front PC/Tower with cables still plugged.

The back panel view of a PC and the name of each part.

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After unscrewing and opening the case this is what the inside look like with labeled of
the visible inside content.

Close view of theCD/DVDDrive.

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 Close view of the hard drive.

The labeled view of some components and name on the motherboard.

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The left side indicate the front view of the power supply & the right is the back view of
the power supply where you’ll see multiple colors of cables.

This is the graphic chip with labeled components within the chip.

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 The left picture showed the top view of the fan and the right picture showed the
bottom of the fan which has heat sink to protect the processor from getting hot. The
circle thermo paste is where we put this fan on top of the CPU socket.

The left side shows the top view of where the bottom of the fan going to be place. The
right picture shows the bottom of the processor which will be place inside a CPU
socket. The thermo paste prevents the processor to get heated very quickly.

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The left picture is how aRAM(Random Access Memory) looks like; the right side is the
Network Interface Card (NIC).

These are the view of graphic card (left) and motherboard (right) opposite side (back). It
contains numerous of circuits. If you look at it very closely like I did, you’ll see lines
everywhere and pin being solder in place very neatly without touching or making
contact with another pin.

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 List of Components

These are the list we had encounter when we open disassemble each components.

 Case
 CD/DVDROM
 CPU or Processor
 Case Fan
 CPU Fan
 Hard Drive
 Keyboard Mouse
 Memory (RAM)
 Modem/Network Interface Card (NIC)
 Monitor
 Motherboard
 Power Supply
 Sound Card
 Video Card
 Speakers
 Floppy Drive

Conclusion

In this lab, I have learned so many useful tips on how to open and disassemble the
case of a computer. I saw components that I never seen before up close. I examined
every components and their appearance and what their function in the system. There
are over 15 components. These components are what make the computer turned on
the way it is. Damaging or improperly working components may end up with the
computer not turning on the way it is. So caution is a must when taking parts of these
components. Overall, the components are shaped very nice and color up close. Finally,
now I know howRAMlooks like.

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 INFORMATION SHEET 1.4
Types Of Computer

A computer is defined as a machine that can be programmed to manipulate

symbols. Its principal characteristics are:

 It responds to a specific set of instructions in a well-defined manner.

 It can execute a prerecorded list of instructions (a program).
 It can quickly store and retrieve large amounts of data.

Therefore computers can perform complex and repetitive procedure quickly, precisely
and reliably.

Computers can be generally classified by size and power as follows:

 Personal computer: A small, single-user computer based on a microprocessor.

PERSONAL COMPUTER
 Workstation: A powerful, single-user computer. A workstation is like a
personal computer, but it has a more powerful microprocessor and, in general,
a higher-quality monitor.

WORKSTATION MINICOMPUTER

 Minicomputer: A multi-user computer capable of supporting up to hundreds of

users simultaneously.

 Mainframe: A powerful multi-user computer capable of supporting many

hundreds or thousands of users simultaneously.

MAINFRAME SUPERCOMPUTERS
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  Supercomputer: An extremely fast computer that can perform hundreds of
millions of instructions per second.

Personal Computer Types

Notebook computer

An extremely lightweight personal computer that weighs weigh less than 6

pounds and are small enough to fit easily in a briefcase. Aside from size, the principal
difference between a notebook computer and a personal computer is the display
screen. Notebook computers come with battery packs that enable you to run them
without plugging them in. These are also called Laptop computers.

NOTEBOOK COMPUTER

Laptop computer

A small, portable computer -- small enough that it can sit on your lap.

Sub notebook computer

A portable computer that is slightly lighter and smaller than a full-sized

notebook computer. Typically, sub notebook computers have a smaller keyboard and
screen, but are otherwise equivalent to notebook computers.

Hand-held computer

A portable computer that is small enough to be held in one’s hand. The most
popular hand-held computers are those that are specifically designed to provide PIM
(personal information manager) functions, such as a calendar and address book.
Hand-held computers are also called PDAs or Personal Digital Assistants, palmtops
and pocket

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 SELF-CHECK NO 1.4
Matching Type: Match the type of computer in Column A with its description
in Column B by writing the letter of the correct answer on the blank provided
before the number. Use a separate sheet of paper in answering.

A B
_______1. Personal Computer
_______2. Mainframe Computer a. A powerful, single-user computer.
PERSONAL
_______3. Laptop b. An
DIGITAL ASSISTANTS
Computer (PDA)extremely lightweight
/ HANDHELD COMPUTERSpersonal
computer that weighs less than 6
_______4. Super Computer
pounds and are small enough to
_______5. Note book Computer fit easily in a briefcase.
c. A powerful multi-user computer
capable of supporting many
hundreds or thousands of users
simultaneously.

d. A small, portable computer --

small enough that it can sit on
your lap.
e. A multi-user computer capable of
supporting up to hundreds of
users simultaneously.
f. An extremely fast computer that
can perform hundreds of millions
of instructions per second.
g. A small, single-user computer
based on a microprocessor.

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 ASSIGNMENT

Instructions:
Guide Questions:
1. What are the common computer defects?
2. How would you diagnose the defects?
3. Identify some of the safety precautions in handling and working with
defective computers.

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 ANSWER KEY 1.2
A.
1 LAN Card –This is a computer circuit board or card that is installed in a
computer so that it can be connected to a network.
2. Soldering Iron – is used to join two or more metal conductors with the
support of soldering lead melted around it.
3. USB – Universal Serial Bus, a hardware interface for low-speed peripherals
such as the keyboard, mouse, joystick, scanner, printer and telephony devices.
4. Flat Screw Driver – is used to drive or fasten negative slotted screws
5. Multitester- is an instrument use to measure voltage, current and resistance.

B. 1. Port hub/ port

2. LAN card
3. Modem
4. Scanner
5. UTP (Unshielded Twisted Pair)

ANSWER KEY 1.3

1. d
2. c
3. c
4. b
5. b
ANSWER KEY 1.4
1. g
2. c
3. d
4. f
5. b

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Program/ Course: Computer System Servicing
Unit of Competency: Install and Configure Computer System

Module: Installing and Configuring Computer System

Learning Outcome 02 : Install operating system and drivers for

peripherals/devices.

Assessment Criteria:
2. Standard procedures for OHS in installing devices/systems are followed.
3. Operating systems/ devices are installed according to workplace standards.
4. Modification and innovation of devices/systems are done during installation
with the consent of the client.
5. Installation of the devices/systems are carried out in consonance with the
unit of specification
6. Unplanned events or conditions are carried out following the unit of
specification and procedure.
7. Approval obtained before any contingencies are implemented based on
established procedure.
8. Standard testing procedure are strictly followed for the newly installed
device/system.

Resources:

Tools, Materials and Equipment and Facilities

 ICT Laboratory
 Computer Table and Chairs
 Computers
 Printers
 LCD
 Webcam
 Digital Camera
 Installation CDs
 And other Computer Accessories

References:

 Andres Sr., Antonio M. Introduction of Computer. Fully Illustrated, Valenzuela

City; May 2003 World Class Publishing and Packaging
 Sto. Domingo, Josephine C.,Learning Windows XP and Internet the Easy Way
Computers - The Easy Way
 Computer Fundamentals, Makati City: STI Technology Institute Inc.; Copyright
1997

 http://www.geeks.com/techtips/2006/techtips-24aug06.htm
 Computer Fundamentals, Makati City: STI Technology Institute Inc.; Copyright
1997
 Sawyer, Stackey G./ Williams, Brian K., Using Information Technology, A
Practical Introduction to Computers and Communications International Ed. MC
Graw-Hill Higher Education;2000

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 INFORMATION SHEET 2.2
Introduction to Computer Operating System

Operating System (Os)

 is a software that manages computer resources and provides
programmers/users with an interface used to access those resources.

 is a layer of software which takes care of technical aspects of a computer's

operation. It shields the user of the machine from the low-level details of the
machine's operation and provides frequently needed facilities.

Below is a listing of common operating systems available today, and who developed
them.

Operating system Developer Operating system Developer

Corel Linux Corel MS-DOS 5.x Microsoft

Linux Linux Torvalds MS-DOS 6.x Microsoft
MAC OS 8 Apple Windows 2000 Microsoft
MAC OS 9 Apple Windows 2003 Microsoft
MAC OS 10 Apple Windows 95 Microsoft
MAC OS X Apple Windows 98 Microsoft
Mandrake Linux Mandrake Windows CE Microsoft
MS-DOS 1.x Microsoft Windows ME Microsoft
MS-DOS 2.x Microsoft Windows NT Microsoft
MS-DOS 3.x Microsoft Windows Vista Microsoft
MS-DOS 4.x Microsoft Windows XP Microsoft

How To Install Windows 7 (Step-By-Step

Tutorial With Screenshots)
Load in your Windows 7 DVD and boot it. It will now load the setup files.

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Select your language, time & currency format, keyboard or input method and click Next.

Click Install now.

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Check I accept the license terms and click Next.

Click Upgrade if you already have a previous Windows version or Custom (advanced) if you
don’t have a previous Windows version or want to install a fresh copy of Windows 7.

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(Skip this step if you chose Upgrade and have only one partition) Select the drive where you
want to install Windows 7 and click Next. If you want to make any partitions, click Drive
options (advanced), make the partitions and then click Next.

It will now start installing Windows 7. The first step, (i.e. Copying Windows files) was already
done when you booted the Windows 7 DVD so it will complete instantly.

After completing the first step, it will expand (decompress) the files that it had copied.

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The third and fourth step will also complete instantly like the first step.

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After that it will automatically restart after 15 seconds and continue the setup. You can also click
Restart now to restart without any delays.

After restarting for the first time, it will continue the setup. This is the last step so it will take the
most time than the previous steps.
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It will now automatically restart again and continue the setup. You can click Restart now to
restart without any delays.

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Type your desired user name in the text-box and click Next. It will automatically fill up the
computer name.

If you want to set a password, type it in the text-boxes and click Next.

Type your product key in the text-box and click Next. You can also skip this step and simply
click Next if you want to type the product key later. Windows will run only for 30 days if you do
that.

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Select your desired option for Windows Updates.

Select your time and click Next.

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If you are connected to any network, it will ask you to set the network’s location.

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And there you have a fresh copy of Windows 7 installed!

If you have any problems just comment.

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 SELF-CHECK 2.2
L.O. No. 2. Conduct validation and testing

Use a separate sheet of paper in answering.

1. Discuss the importance of Operating system .

2. Name some of the common operating systems used nowadays.

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Program/Course : Computer System Servicing NC II
Unit of Competency : Install and Configure Computer System
Module : Installing and Configuring Computer System

Learning Outcome 03: Install the computer application software

Assessment Criteria:

1. Installation procedure that conform with the requirements of OHS policies and
procedure is planned
2. Location of necessary devices/systems is determined relating to job requirements.
3. Appropriate tools, equipment and testing devices that conform to OHS are
identified.
4. Strict impositions of material specifications are followed
5. Appointment of laboratory teachers is approved in line with planned procedure.
6. Unavoidable circumstances related to preparatory works are enumerated and given
priority.

Resources:

Equipment and Tools Materials

Accessories
LAN Card Screwdriver(standard) Software applications
UPS Screwdriver(Philips) Network OS Software
Server Long nose pliers RJ 45
24 port-hub Mechanical pliers UTP Cat 5 cable
Modem Allen wrench Motherboard’s manual
Fax machine Multitester and installer
PC Video camera Crimping tools Sound device driver
USBExternalCD writer Soldering iron (30 watts) installer
USB scanner Wire stripper
USB printers LAN Tester
USB Flash Drive Anti-static wrist wrap
Device drivers/installers

References:

 Sto. Domingo, Josephine C., Learning Windows XP and Internet the Easy Way
Computers - The Easy Way
 Andres Sr., Antonio M. Introduction of Computer. Fully Illustrated, Valenzuela
City; May 2003 World Class Publishing and Packaging
 HASOP (Hardware, Software and Peripherals) Reference Manual, 2005
 Microsoft ® Encarta ® Reference Library 2005. © 1993-2004 Microsoft
Corporation.
 Computer Fundamentals, Makati City: STI Technology Institute Inc.; Copyright
1997
 Marcelo, Antoinette R., Understanding PC Hardware, Philippines: Jemma Inc.,
2007

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 INFORMATION SHEET 2.3
Software Packages And Use Of Application Programs

Software is the component of a computer system which refers to the set of

instructions written in a code-that computers can understand and execute. Another
name for this set of instructions is program.

Three Types of Software

1. System Software
2. Application Software
3. Programming Language

System Software. This software tells the CPU what to do, a more common term is
Operating System (OS). The most popular OS in use for PC microcomputer is
Microsoft’s MS DOS. DOS for short is a collection of various programs that help
control your PC. Other operating systems are Microsoft Windows (from the early
Windows 95 and 98 to the current windows Vista, OS 2, MAC OS, Unix, Linux and
Apple’s OS 9.

Application Software. This is designed and written to perform specific personal,

business, or scientific processing tasks, such as payroll, processing, human resource
management, or inventory management. Common Application software are the
following:

 Word Processor – This serves as an electronic typewriter and even more. With
word processors, the user can easily produce quality documents like memos
and reports. Popular word processors include MS Word and Word Perfect.

 Spreadsheets- These are programs that simulate a paper divided into rows and
columns, where values can be placed. These are used for advanced numerical
analysis and calculations. Some of the more common spreadsheet programs are
Lotus 1-2-3 and, Ms Excel and Open Calculate.

 Database Programs – These serve to collect a structured collection of data,

which can later be managed and manipulated.

 Presentation Software – These are programs that allow users to create

electronic presentation for reports and other functions.

 Desktop Publishing Software – This allow the user to create page makeups
and do simple typesetting to produce various materials, such as books
pamphlets, reports, and booklets. Example of DTP software are MS Publisher,
and PageMaker.

 Reference Software – These are electronic versions of various references such

as encyclopedia, almanacs, atlases, dictionaries, thesauri, and the like.

 Graphics Programs – These allow the creation and manipulation of graphics,

images, objects, and pictures. Some of the common graphics programs are
CorelDraw, Photoshop, and Computer Aided Design (CAD)

 Educational Software – These include tutorials and electronic lessons that give
students knowledge or training in a particular subject or skill, such as Math or
Science or in gardening or cooking.

 Computer Games – These are programs that simulate real games or provide
entertainment and adventure to users.
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  Network Software – These are programs that make it possible for computers in
different areas to be connected, allowing their users to communicate with each
other.

 Language Software – These provide programmers with the necessary tools to

write programs and instructions to computer.

Programming Software. Programmers use this software for making computer

programs. Programming software is a tool to make software using different
programming languages.

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 SELF-CHECK 2 .3

A. TRUE OR FALSE. Write T if the statement is true and correct and F if

it is not. Use a separate sheet of paper in answering.

______ 1. Word processors are used to create special movie effects.

______ 2. Systems software tells the CPU what to do.
______ 3. Software refers to the set od instructions that computer can understand and
execute.
______ 4. Reference software includes tutorial and electronic lessons that give students
knowledge or training in a particular subject or skill.
______ 5. Graphics Program allow the users to execute electronic presentations for
reports and other functions.

B.Discuss briefly the three types of software.

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 INFORMATION SHEET 2.4
Peripheral Devices

A peripheral device is any component or piece of equipment that expands a

computer’s input, storage, and output capabilities. Peripheral devices serve specific
purpose, enhance a computer’s functions, or add new service or additional resources.
• Video Card - converts the processor’s output information into a video signal
that can be sent through a cable to the monitor.
• Sound Card – enhances the computer’s sound-generating capabilities by
allowing sound to be output Philips Screw Driver- Used to drive or fasten
positive slotted screws through speakers
• Monitor – is the display device that takes the electrical signals from the
video card and forms an image using points of colored light on the screen.

MONITOR

SPEAKERS

• Speaker – plays sounds transmitted as electrical signals from the sound

card.
• Printer - an output device that produces text and graphics on paper.

PRINTER

• Keyboard – an input device that converts letters, numbers, and other

characters into electrical signals readable by the processors.

KEYBOARD

MOUSE
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 • Mouse – is used for inputting commands and to manipulate objects viewed
on the computer display screen.

• Microphone - a device that converts sounds to electrical signals by means of

a vibrating diaphragm.
• Scanner - it is an input device that reads text or illustration printed on
paper, translates the information into a form that a computer can use.

SCANNER DIGITAL CAMERA

• Digital Camera – use a light-sensitive processor chip to capture

photographic images in digital form on a small diskette inserted in the camera or on
flash memory chips.
• Graphic tablet – objects are drawn using a pen or a puck. The puck is
technically a tablet cursor, not a mouse.
• Joy Stick - a hand-held control stick that allows a player to control the
movements of a cursor on a computer screen or a symbol in a video game .

Sample Presentation / Illustration of Peripheral Devices

Other Peripheral Devices

• Hard-disk drive – is a storage device that stores billions of characters of data
on a nonremovable disk.

MODEM
HARD DRIVE MODEM

• Modem – an electronic device that connects computers via a telephone line,

allowing the exchange of information.

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 SELF-CHECK 2.4

A. Identification. Label the following peripheral devices and give their functions.
Use a separate sheet of paper in answering.

1.

2.

3.

4.

5.

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 INFORMATION SHEET 2.5
Multimedia Systems

Multimedia is the combination of different types of communication media

(sound, print, video, and so on)

Multimedia refers to computer system that lets the user access and interact
with computerized text high resolution still graphics, motion visuals, and sound.
Three elements in particular distinguish multimedia: sound, motion, and the
opportunity for interaction.

CD-ROM is the backbone of multimedia applications, a spinoff of audio CD

technology, stands for compact disk-read-only memory. The name implies its
application. CD ROM disks are created at a mastering facilities, just as audio CDs are
created at a recording studio. The following is a sampling of available CD.

• The Grolier Electronic Encyclopedia

• The Oxford English Dictionary
• Microsoft Bookshelf
• Great Cities of the World
• Sound Effects
• The Animals
• World Atlas
• Dessert Storm and others

These days a desktop computer is usually a multimedia computer, with sound

and graphics capability. A multimedia computer features such equipment as a fast
processor, DVD device, sound card, graphics card and speakers, and you may also
wish to have headphones and microphones. You may even wish to add scanner,
sound recorder, and digital camera.

Multimedia presentations are becoming more and more prevalent. These types
of presentations are being used not only in encyclopedia and other reference tools, but
for selling a product or teaching a new concept.

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 SELF-CHECK 2.5

1. What is multimedia? Give examples of communication media.

2. Discuss the importance of multimedia in maintaining, upgrading and repairing
our Personal Computers.

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 INFORMATION SHEET 2.6
Computer PC Hardware

HARDWARE Refers to the tangible (things you can touch) components of a computer
system. Hardware components are further divided into three groups namely
 Input Devices
 Output devices
 System Unit

INPUT DEVICES. Performs the two most basic computing tasks: issuing
commands and entering data. Common input devices are the following:
- Keyboard – is a standard input device of most computers

MOUSE

KEYBOARD

- Mouse – is a hand-clicked device used for pointing. The modern mouse

uses a ball for movement and has two to three buttons.
- Trackball – is like a stationary, upside down mouse.
- Joystick – is an input device which is commonly used for computer games

JOYSTICK
LIGHT PEN

- Light pen – a device used to draw, write, or issue commands when it

touches a specially designed screen.

OUTPUT DEVICES. After processing the data fed into computer with the use of
input devices, the information must now be outputted in a form understood by
human beings. Output devices are classified according to the output they can
produce. An output which you can hold in your hand is called hard copy. Output
types such as audio and video are referred to as soft copy. The following are
output devices used.

- Printer - - an output device that produces text and graphics on paper

NON-IMPACT PRINTER IMPACT PRINTER

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 - Video Monitors – The monitor, or display is used to provide soft copy output.
Video monitors are either monochrome or colored

VIDEO MONITOR

SPEAKERS

 Speakers- play sounds transmitted as electrical signals from the sound card.

 Modem – a device that sends and receives data over telephone lines to and from
computers.

Modem

THE SYSTEM UNIT. The system unit is the part of the computer which is
responsible for accepting and processing the data brought in by the input devices.
It also responsible for passing the resulting information to the users via the output
devices.

 The Main Circuit Board - Also called the "system board," is the main printed
circuit board in an electronic device, which contains sockets that accept
additional boards. In a personal computer, the motherboard contains the bus,
CPU and coprocessor sockets, memory sockets, keyboard controller and
supporting chips.

MAIN CIRCUIT
BOARD

 Port – is a connection from the main circuit board to a peripheral device such
as a keyboard, a printer or a video monitor. The port is also called an interface.
Ports are arranged at the rear of the main circuit board.
 Expansion Slot – is a receptacle inside a computer or other electronic system
that accepts printed circuit boards.

 The Bus. is responsible for transporting electronic signals from place to place or
specific predefined routes.
 The CPU – The CPU is the computer’s processor, controller and storage device

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 Case and Power Supply – is also known as the system unit, the case or system
cabinet is the box that houses the processor chip (CPU), the memory chips, and
the motherboard with power supply, as drive, and CD-ROM or DVD drive. It
include a power supply unit and a fan to keep the circuitry free from
overheating.

MAIN CIRCUIT BOARD

 Clock – it synchronizes the operation of all parts of the PC, and provides the
basic timing signal for the CPU.

 Memory – The memory in a computer system is of two fundamental types: The

main memory and the secondary memory.

MAIN CIRCUIT BOARD

 RAM-(Random Access Memory) is a group of memory chips, typically of the

dynamic RAM (DRAM) type, which function as the computer's primary
workspace. The "random" in RAM means that the contents of each byte of
storage in the chip can be directly accessed without regard to the bytes before
or after it.

 BIOS – The BIOS (Basic Input / Output System) is a ROM chip that provide.

 CMOS – stores the configuration of the PC (example the password, disk type,
amount of memory installed, current time and data). CMOS stands for
Complimentary Metal-Oxide Semiconductor.

 Secondary Memory – Secondary memory is where programs and data are kept
for a long term basis. Common secondary storage devices are the floppy disk
and hard disk, Compact disk or CD.

 FLOPPY DISK – (or diskette) is as flimsy as a sheet of paper but is protected by

a sturdy, square jacket that encases it. It has a low capacity, and is very, very
slow compared to other storage devices.

FLOPPY DISK

PROCESSOR CHIP FLOPPY DRIVE

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 HARD-DISK DRIVE – A hard-disk drive is a storage device that store billons of
characters of data on a nonremoveable disk platter.

HARD- DISK DRIVE CD-ROM/DVD Drive

 CD-ROM/DVD DRIVE – A CD (computer disk) drive, or its more recent variant,

a DVD (digital video disk, is a storage device that use laser technology to read
data from optical disks.

 VIDEO CARD – is a board that is plugged into a period computer to give it

display capabilities. It connects the processor’s output information into a video
signal that can be sent through a cable to the monitor.

VIDEO CARD SOUND CARD

 SOUND CARD - enhances the computers sound generating capabilities by

allowing sound to be output through speakers.

 MODEM – A modem is a device that sends and receives data over telephone
lines to and from computers.

MODEM
IDE CABLE / FLOPPY CABLES
 POWER CABLES – it supplies power from the power supply to the drive. The
power cables are red, yellow and black. The yellow wire furnishes 12 volts of
power, the red wire furnishes 5 volts of power, the two black wire are ground
wire for each.

 IDE AND FLOPPY DISK RIBBON CABLE – IDE stands for Integrate Device
Electronics. It shows how to connect an IDE cable to two devices namely the
top device (master) and the bottom device (slave).

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 SELF-CHECK 2.6

A. MULTIPLE CHOICE. Write the letter of the correct answer.

Use a separate sheet of paper in answering.

1. What do you call a device converts computer output into display images?
a. Floppy disk c. Printer
b. Monitor d. Processor
2. Which of the following is a secondary storage device?
a. Floppy Disk Drive c. Printer
b. Memory Chip d. Processor
3. If you want to enhance your computer’s capabilities, which would you install?
a. Monitor c. Speaker
b. Sound Card d. Video Card
4. What part of the main circuit board would you connect a peripheral device such as
keyboard, printer or video monitor?
a. The Bus c. Expansion Slot
b. Port d. Cable
5. You want a hard copy of your input, which would provide you this?
a. Monitor c. Speaker
b. Printer d. Video Camera

B. TRUE OR FALSE. Write True if the statement is correct and False if it is

wrong.

1. The main memory is a software component.

2. Processing is the manipulation by which a computer transforms data into
information.
3. The operating system is the part of the system software.
4. Input devices include the keyboard and the mouse.
5. Main memory is where programs and data are kept on along term basis.

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 INFORMATION SHEET 2.7
LOCAL AREA NETWORKS (LANs) SYSTEMS AND CONFIGURATIONS

A network is a group of interconnected computers, linked for the purpose of

sharing files, programs and peripherals. Through your computers or office network,
you can run programs, use printers, and edit files from other computers as if they
were located on your own.

A server is the computer on the network that manages the network resources,
such as the shared files, programs and printers.

Local-area network (LAN) is a computer network covering a small geographic

area, like a home, office, or group of buildings e.g. a school.

The majority of networking, particularly at the corporate level, is done using the
internet standard. At the center of the basic diagram of a wired network is either a
hub or a switcher and computers are connected to the hub, much like spokes of a
wheel or star. Each connection at the hub is called a port.
Three Basic Network Categories
 Local Area Network- the smallest of the three network types, consists of PCs
connected together within a limited area, such as within the same building, floor or
department.

LOCAL AREA
NETWORK

 Metropolitan Area Network – is a network that spans no more than 50 miles. It

is design to connect LANs spanning a town or city

 Wide Area Network

METROPOLITAN AREA– NETWORK
is used to distribute information thousand of miles among
WIDE AREA NETWORK
thousands of users.

Network Terms:
 Network Server- is a powerful computer whose sole purpose is to serve
network clients.

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  Host – any computer whether mainframe, server, or even PC that acts as an
information source on a network.
 Peers- mean any computer sharing the same protocol layer with another
computer.
 Workstation- is any network computer that connects to and request resources
from a network
 Protocol – refers to the specific standards governing the sending and receiving
of data.
Types of Networks
 server/client –use a network operating system to manage the entire work.

 peer-to-peer - no centralized computer oversees the networks, no server, and

computers simply connect with each other in a network group to share files,
printers, and internet access.

The Basic Rule

The basic rule for network design is known as the 5-4-3 rule. It states that in a 10
Mbps. Ethernet network:
 you can have a maximum of five cable segments between any two computers
 you can have a maximum of four repeaters (hubs, switches, wireless access
points, etc.) between any two computers
 of the five cable segments (maximum) between any computers, only three of
these can terminate in computers.

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 ACTIVITY SHEET 2.7

A. Tools and Materials:

A4 bond paper
Pencil and eraser
B. Procedures
1. Draw an example of a network / networking.
2. Use only common shapes (ex. line, square, circle or rectangle) to
represent the actual figures./ objects.
3. Indicate the name of network drawn.

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 INFORMATION SHEET 2.8
Computer Symptoms and Diagnosis

No matter how well built your PC is, and how well written its software,
something is eventually going to go wrong.

Many times, computers will get slow for seemingly no reason at all. Devices
often malfunction and system problems can arise out of nowhere. For people who rely
on their computer for business or personal use, these computer errors can be
frustrating and problematic.

One of the most important aspects of using a PC is taking care of it.

Maintenance involves keeping your hard disk in optimum working condition, checking
for errors, and backing up important files. Maintenance tasks also include adding
new hardware to your system and updating the files that control your hardware (called
drivers).

Common Error Messages

As you work on your computer, there are error messages that come up. The
machine at times tries to tell you where the problem is. These messages are like
detective clues for the Help Desk.

Common Problems

1. My monitor is blacked out

2. I don’t have any sound.
3. My machine is stuck and wont do anything

Checking of Peripherals

Keyboards

• If our machine, when booting, gives off a constant beeping noise, it is telling
that your computer keyboard is not connected or not working.
• If there is no response, check the indicator light on the keyboard.
• Is there a key stuck? Gently pry off the cover and clean it with alcohol. Make
sure it is not connected to your machine when you are cleaning it.

Mouse

• If your mouse starts acting erratic, it could be an insufficient memory problem.

• If your mouse will only move one way, either vertically or horizontally, your
mouse may need cleaning. Shut down your machine and unplug your mouse
from the computer.
• Optical mouse need cleaning of its bottom every now and then too.

Printer

• Verify that the printer is working correctly by running a test print.

• Unplug the printer cable from the back of the PC and try to print the printer
• Reattach the printer and run another test print,
• Turn off the printer and try to print to it.
• What error messages appear? Turn the printer back on and run a test print

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• Turn off the printer and remove the ink or toner cartridge. Turn the printer
back on. Do any error messages appear? Try printing to the printer. Do any
error messages show up them?
• Reinstall the ink or toner cartridge and run a test print. Remove all of the paper
from your printer and then try to print it. What error messages appear now?

A Dead PC

• First check the cable

• Check the wall outlet
• Turn the system off and wait for a few seconds and then try again.
• Reach behind the machine and see if you feel air blowing out of the power
supply.
• Look at the keyboard for the indicator lights being lit up as the machine boots.
• Sometimes the monitor has something to do with the system acting up. Unplug
the power cord from the monitor and the wall and re plug it.
• Listen to identify a beeping series if there is one.

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 OPERATION SHEET 2.8

Computer Symptoms and Diagnosis

Equipment, Tools, and Materials: Window system, any type of printer

Given the following tools, materials and equipment, perform computer symptoms and
diagnosis.

You will be assessed using the criteria in the score card below.

PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1 2 3 4 5

1. The printer is printing successfully

2. The printer and power cable attached properly

3. Safety precautions are carefully observed.

4. The ink or toner is properly reinstalled.

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

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 ANSWER KEY 2.2

1. Operating System configures and manages hardware and it helps to connect

hardware and applications.
2. Common operating systems are MAC OS, Windows, MS-DOS and Linux.

ANSWER KEY 2.3

A. True or False
1. False
2. True
3. True
4. False
5. False

B.
System Software – tells the Central processing unit what to do.

Application Software – This is designed and written to perform specific

personal, business, or scientific processing tasks, such as payroll processing, human
resource management, or inventory management.

Programming Software - to make software using different programming

languages.

ANSWER KEY 2.4

1. Modem - allows a given computer to share data or otherwise a device which let
computers exchange information
2. Mouse – It is used for pointing and also to easily access other commands
3. Keyboard – It is primarily used in entering and editing data
4. Speaker – It play sounds transmitted as electrical signals from the sound card.
5. Monitor – It displays activity inside the computer

ANSWER KEY 2.5

1. A multimedia is a combination of multiple communication media such as text,
graphics, video, animation, sounds and others.
2. Since CD-ROM is the backbone of multimedia applications we now have different
software applications that help the computer technician or even the user to maintain,
upgrade, install and repair our computers.
Also to be considered the different websites from the internet thathelp us in solving
and fixing related problems.

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 ANSWER KEY 2.6

a) Multiple Choice.
1. a
2. c
3. d
4. b
5. c

b) True or False
1. False
2. True
3. True
4. True
5. False

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Program/ Course: Computer System Servicing NCII
Unit of Competency: Install and Configure Computer System

Module: Conduct Testing and documentation

Learning Outcome 04: Conduct Testing and documentation

Assessment Criteria:

1. OH&S policies are strictly followed resulting to no lost time injury.

2. Specified testing procedures for circuit and system are carried out.
3. Installed devices/systems are protected against loss/damage in
accordance with established standard
4. Approval is obtained before any validation or testing is employed.
5. Installation proceedings, devices/systems test conforms with specified
requirements.
6. Every device system noticed to cause malfunction of the system is
removed, tested and returned to pretest condition in accordance with
the established procedures.
7. Final inspection, testing and validation are undertaken to ensure
quality performance of the system.
8. Documentation of the performed job is submitted to a laboratory
teacher following the format given.

Resources:

Tools, Materials and Equipment and Facilities

 ICT Laboratory
 Computer Table and Chairs
 Computers
 Printers
 Installation CDs
 And other Computer Accessories

References:
 Sawyer, Stackey G./ Williams, Brian K., Using Information Technology, A
Practical Introduction to Computers and Communications International Ed. MC
Graw-Hill Higher Education;2000
 Meyers Mike, Introduction to PC Hardware and Troubleshooting, Philippines:
McGraw-Hill Education (Asia): 2006
 Marcelo, Antoinette R., Understanding PC Hardware, Philippines: Jemma Inc.,
2007
 http://www.pcguide.com/byop/byop_PoweringUptheSystemfortheFirstTime.htm

 http://www.tekxam.com/StudyGuide/concepts/Troubleshooting/
troubleshooting.html

 http://www.pcguide.com/ts/toolsSoftware-c.html
 http://www.pcguide.com/ts/toolsSoftware-c.html

INFORMATION SHEET 3.1

TESTING PROCEDURES

Testing Procedures

 Deciding When to Test the System. Identify computer symptoms and defects
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 Preparing to Test the System . It’s recommended that you should not plug
your computer and monitor directly to a wall outlet. Rather, you should
purchase a UPS (uninterruptible power supply). The UPS serves as a surge
protector to prevent your system from being damaged if a power spike is
delivered to it and when power will fail unexpectedly. The UPS gives you time to
save your work and properly shut down your system. If a system is turned off
and back on rapidly, it’s probably not good for the system. A very short power
drop could mimic this effect and could be hard on both the computer and the
monitor. A UPS prevents this.

 Powering Up the System

Plugging in the power cord to the back of the
for the case First Time .
Examining the
back of the PC case, we
see that there is a switch
with two positions, 0 and 1. Zero often means off, and one often means on in
the computer world. We turn the switch from 0 to 1 and push the power button
again

 Adjusting BIOS Settings . To enter BIOS setup, a key, such as delete, is

usually pressed when the system first starts up. Consult your main board
manual if you want to learn more about BIOS setup.

 Replacing the Side of the Case and Bezel . Now that your system is tested
and we’ve visually seen that the CPU fan is spinning properly, we can shut
down the system and replace the side of the

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 Replacing the side of the case

This case side must be pushed toward the back of the case to engage
lugs on the case. Before closing the case, be sure no wires or cables are
near the edges where they might get pinched.

Screwing in the side of the case

Some cheaper cases have poorly tapped threads for the screws, so use
only minimal force to tighten the cover screws.

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 Closing the bezel

Here the lip of the bezel hits the CD-RW drive and we need to gently lift up the CD
drive to close the bezel. Don’t just slam the bezel to close it. Close it gently to be
sure nothing interferes with it closing.

It also saves wear and tear if you depress the front cover latch as you close it.. Tilt
the front of the case upward to get a good grip on the latch.

Back of the side panel

If you have difficulty replacing the side of your case, examine it carefully to see how
the lugs engage the rest of the case.

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 SELF-CHECK 3 .1

SEQUENCING. Arrange the following Testing Procedures in their proper order by

writing A for the first, B for the second, and so on down to the last.

______ 1. Prepare to test the system.

______ 2. Powering Up the System for the First Time
______ 3. Deciding When to Test the System
______ 4. Replacing the Side of the Case and Bezel
______ 5. Adjusting BIOS Settings

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 INFORMATION SHEET 3.2

Cable Troubleshooting

Cable Troubleshooting

Knowing simple troubleshooting techniques may help you correct some

situations and continue working. The main factors to keep in mind when
troubleshooting are: do not panic, take a common sense approach, and work from
general to specific when addressing the problem.

A series of troubleshooting tips are listed below.

Hardware

Make sure that the power cable is plugged in.

Some computer systems have several power cables, often one for each
component. Check each one and make sure that the plug is completely plugged in.

Be sure that all cables are connected.

Computer systems usually have several cables associated with them that are
used to connect the peripherals to the main system. Check both ends of the cables
and make sure they are plugged in securely and plugged into the correct location.

See to it that all components are switched on.

Most systems have components and peripherals attached to them and quite
often each one has its own power switch. All components must be switched on if
communication is to be established between them.

The keyboard and mouse cables are snugly connected to their ports.

The keyboard and mouse are moved every time the computer is used they can
work themselves loose over time. Check their connections.

Watch out for power outages or electrical storms.

Power outages and lightening strikes can damage your system. If lightning has
damaged your system, you very likely have a serious problem with some component in
the system. This is a good time to ask for assistance from someone who deals with
these types of problems on a regular basis. A UPS (uninterruptible power supply)
should prevent any damage from power outages and will also provide some protection
from lightning. But remember, nothing stops a direct lightning hit. The best protection
is to completely unplug the system from electrical outlets and unplug the modem
connection.

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Check if the network is operating and that the phone line is valid.

If your computer is not communicating, check the phone line or network cable
for a good connection. If you have a dialup connection, pick up the phone and listen
for a dial tone. If you are connected to a network, contact your network administrator.

Shutdown the system down and restart.

One of the great (and often frustrating) properties about computers is that in
many cases just turning the system off, waiting a minute and then turning it back on
will correct the problem.

Ask for assistance.

Your computer system is a significant investment and an important tool. Do not

let your pride keep you from asking for help when you need it.
If you are not sure ask!

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 OPERATION SHEET 3.2

Cable Testing / Troubleshooting

Equipment, Tools, and Materials: Computer Unit, Automatic Voltage Regulator

(AVR), Power Cable

Given the following tools, materials and equipment, perform cable testing and
troubleshooting

You will be assessed using the criteria in the score card below.

PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1 2 3 4 5

1. The power cable plugged in properly.

2. The connection of AVR to the Power source is done properly.

3. Safety precautions are carefully observed.

4. The fuse and the switch are carefully checked.

5. Replacement of defective devices is successfully done.

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

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 INFORMATION SHEET 3.3

Diagnostic Software

Diagnostic Software

The purpose of diagnostic software is simple: to test drives and diagnose

potential problems. These programs usually come with retail drives on a floppy disk,
or can be downloaded from the manufacturer's web site. In some cases a single
program will function for any of the manufacturer's drives, but in other cases a
different program is needed depending on the drive model.

If you suspect a problem with your hard disk, you should always run a
diagnostic program to check the status of the drive.

The following are the common diagnostic software .

 Power-On Self Test (POST): It is built into system BIOS and it runs every time
you start up your PC automatically. It is often the best indicator of system
problems.
 MEM.EXE: This simple utility, built into recent versions of DOS and also
Windows 95, provides with details about memory configuration, as well as what
is currently using memory.
 Microsoft Diagnostics: Better known as "MSD.EXE", this is a small DOS utility
that takes a brief inventory of the contents of a PC and shows them a text-
based format. This is very useful for seeing what disks are in the system, how
much memory is installed, and also for checking system resource usage such
as LPT ports and IRQs. It will show what type of BIOS are using and also what
UART chip have in the serial ports.

 The Windows 95 Device Manager: This is the most useful tool for identifying
system configuration and resource usage information under Windows 95.
 Norton System Information: This utility is similar to the Microsoft
Diagnostics, SI shows a great deal of information about what is in the PC. This
program is part of Symantec's Norton Utilities.
 Microsoft ScanDisk and Norton Disk Doctor: These programs are used to
check for hard disk problems. This includes file system corruption and hard
disk read errors. They should be used when hard disk problems are suspected.
 Norton Diagnostics: It includes tests of the processor and motherboard and
system memory, and will identify some types of resource conflicts.

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 SELF-CHECK 3.3

Identification. Identify the correct Diagnostic tool or software stated below.

Use a separate sheet of paper in answering

1. This program includes file system corruption and hard disk read errors.
2. This is the most useful tool for identifying system configuration and
resource usage information.
3. A Diagnostic Software often the best indicator of system problems
4. It includes tests of the processor and motherboard and system memory,
and will identify some types of resource conflicts.
5. Known as "MSD.EXE” a small DOS utility that takes a brief inventory of
the contents of a PC

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 INFORMATION SHEET 3.4

Device Drivers

Device Drivers

Now that you have an operating system installed, you’ll need to install drivers
for your devices such as Video Cards, Network Interface Cards, Sound Cards, etc. In
many cases, if Windows recognizes the device, drivers will be installed automatically.
In some cases, generic drivers are installed and they will work fine.

Drivers are small software programs that help the operating system use or
“drive” the device. Whenever a device doesn’t work properly, ask if the proper driver
has been installed.

Driver Installation Example: Monitor Driver

Installing the proper monitor information files is one of the small things that
purchasing a fully assembled PC

Default Monitor Driver

In the Control Panel, select.System to open the System Properties dialog box
Then select “Device Manager” to get a list of hardware in the PC. Finally, click
“Monitor,” and you’ll see that a generic monitor is listed.

System Properties

Installing a Sound Card Drivers

Once the sound card is installed, start the system and let the windows Plug and
Play install the sound card’s drivers. After your driver is installed, make a quick
trip to Device Manager to make sure that the driver was installed correctly. . The
Printer Install Wizard is perfectly installed

Installing Other Drivers

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 Proceed similarly to install drivers for your other devices, such as a sound card
if you have one. Whenever a device doesn’t seem to be working properly, ask if you’ve
installed the proper device driver or if it’s been done automatically. Looking for the
device under Device Manager in Windows is a good way to see if the device driver is
installed. As you can see in the figure below a question mark by Ethernet Controller in
Device Manager shows that network drivers aren’t yet installed.

Unrecognized device

If your main board has built-in sound or networking, a CD that contains drivers
probably came with the main board. Place the CD into the CD drive and let Windows
XP search for the appropriate driver.

Other common drivers are LAN (Local Area Networking) driver, CD media driver,
expansion cards, keyboards, printers, USB devices and others.

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 OPERATION SHEET 3.4

Device Drivers

Material: Installation CD

Given an installation CD, perform installation of a device driver.

Student’s output will be graded thru Performance Score Card below.

PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1 2 3 4 5

1. The system is correctly started.

2. The Installation CD is properly inserted.

3. Handling and safekeeping of installation CD is observed.

4. The instructions how to install device drivers are accurately

followed.

5. The device drivers are successfully installed

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

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 INFORMATION SHEET 3.5
Installation Of Peripherals, Network Devices And Other I/O Devices

Installation Of Peripherals

Note: If your computer doesn’t have an operating system installed yet, you
will want to stop after you install your mouse and keyboard, install your
operating system, and then resume the installation of your peripherals

Installing the Keyboard

1. Read and follow the manufacturer’s instructions

2. Determine if the keyboard uses a PS/2 or USB connector. The PS/2
connector for keyboards is round and typically colored purple, while the
USB is flat and rectangular in shape.

3. InstallingPS/S
theCONNECTOR USB the
keyboard by plugging it into CONNECTOR
chosen port.

Note: Do not install your keyboard while your Computer is powered on

and do not unplug your keyboard while your computer is running.

Installing the Mouse

Installing a mouse is very similar to installing a keyboard. You will still find
mice with either USB or PS/2 connectivity, although most of the newer mice will use a
USB connection, especially if you are using a mouse for gaming. Just like the
keyboard, you can also use an adapter to change a USB connection to PS/2. If you are
going to have a lot of USB peripherals, you may want to consider using adapters for
your mouse and keyboard or perhaps using a USB hub for some of your peripherals.
To complete the installation, simply plug the mouse into the proper port.

Installing the Monitor

Installing a monitor (also known as a “display”) requires

1. Provide a free power outlet for A/C power.

2. Identifying the connection type you will use to connect the monitor to your
graphics card
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 3. For the best picture quality possible, use the digital DVI port on your
graphics card and display if they are available. Most graphics cards now
support multiple monitors and they typically include the adapters required
to change a DVI connection to VGA for older displays.
4. Once you have the display plugged in, simply connect it to the appropriate
connector on your video card and you are ready to go. Drivers are not
typically required for displays. but once again consult the manufacturer’s
instructions for details.

Installing the Speakers

1. Determine the type of speakers you are using. Perform a simple set of 2.0 or
2.1 speakers.
2. Connect the audio cable to the “line-out” jack of your computer’s sound
card, and connect the other end(s) to the speaker unless they are already
“hard-wired”
3. Plug in the power cord.
4. If you are using a full 5.1 or 7.1 surround sound system, the connections
get a bit more complicated.
5. Read the instructions that came with the speakers and sound card for full
details on this step. You can also find USB-powered speakers that have their
own sound card built in and need only be connected to power.

Installing a Webcam

Most webcams are USB-powered and simply require that you plug them in and
install their drivers. However, some cams require that the drivers be installed first, so
be sure to read the instructions that came with your webcam to avoid any problems. If
you bought a FireWire (a form of connection that is often faster than USB connections)
webcam, ensure that your computer has a FireWire port because they are not yet all
that common.

Installing the Printer

1. Make sure that you have an appropriate printer cable and, if necessary, a
separate power cable.
2. Turn off your PC and install the USB or parallel cable between the printer
and the PC.

3. Insert the ink cartridge or toner cartridge.

4. Plug in the printer and turn it on.
5. Reboot you PC.
6. Wait for Windows to see the new printer hardware and start the Printer
Install Wizard.
7. If you have an Installation CD, cancel the Printer Install Wizard and allow it
to auto play. Follow the instructions to install the printer driver.
8. After the printer has been installed, run a test print to verify that the printer
is working properly.

Installing a Scanner

Installing a scanner is almost identical to installing your printer. Again, you will
simply need to install the drivers and then plug the USB cable in

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 OPERATION SHEET 3.5

Installation of Peripherals, Network Devices and other I/O Devices

Equipment, Tools, and Materials: Window system without an installed printer,

any type of printer with cables, documentation, and an installation CD

Given the following tools, materials and equipment, perform installation of a printer.

Student’s output will be graded thru Performance Score Card below.

PERFORMANCE SCORE CARD

Scoring
Performance Criteria
1 2 3 4 5

1. The USB or parallel cable is properly installed.

2. The ink or toner cartridge is correctly inserted.

3. The printer is properly plugged and turned on.

4. The Personal Computer (PC) is rebooted.

5. The Printer Install Wizard is perfectly installed

6. A test print is successfully done.

7. The printer is perfectly working.

5 - Excellently Performed
4 - Very Satisfactorily Performed
3 - Satisfactorily Performed
2 - Fairly Performed
1 - Poorly Performed

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 ANSWER KEY 3.1

1. B
2. C
3. A
4. E
5. D

ANSWER KEY # 4.3.3

1. Microsoft ScanDisk and Norton Disk Doctor

2. The Windows 95 Device Manager
3. Power-On Self Test (POST
4. Norton Diagnostic
5. Microsoft Diagnostic

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