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Operation Final Answers

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115 views5 pages

Operation Final Answers

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Anora
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Operation Exam final

There are 30 multiple choice questions. Each weight 3.5 pts. Use optic sheet to
fill in your answers by using pencil.
1. Besides correcting substandard work, employces have an ethical responsibility
to
the quality problem as well.
A) prevent
D) standardize
B) offset
E) redesign
C) report ✅
2.It is expected that the cost involved to fix a problem at the customer end is
time greater than to fix the problem earlier in the production or design phase.
A) 3
B) 4
C) 5 ✅
D) 6
E) 7

3. Which of the following has a likely consequence of loss of business,


increased liability, decreased productivity, and higher costs
A) labor unions.
D) robotics.
B) globalization.
E) micro-factories.
C) poor quality.✅

4. Which of the following refers to lost production scrap, time, and rework
A) internal failure costs.✅
D) prevention costs.
B) external failure costs.
E) replacement costs.
C) appraisal costs.

5. Which of the following occurs as quality planning and administration, quality


training, and quality control procedures
A) internal failure costs.
D) prevention costs.✅
B) external failure costs.
E) replacement costs.
C) appraisal costs.

6. Which of the following is known as the process of recognizing other


organizations that are best at some aspects of your operations, identifying a
model for learning how to improve and analyzing your performance versus theirs
in order to establish a standard against which to judge performance
A) continuous improvement.
B) employee empowerment.
C)copycatting.
D) benchmarking.✅
E) industrial espionage.

7.Which of the following is a quality tool that looks like a "fishbone"


A) check sheets.
D) cause-and-effect diagrams.✅
C) Pareto analysis.
E) fail-safe methods.

2. Which one of the following is the cause of when small changes in


customer demand might result in large variations in orders placed.
A) supply chain
B)bull whip effect.✅
C)FCFS scheduling.
D)safety stock requirement.
E)lead time effect.

30. Which ones of the following are considered as strategies in order to address
supply chain riska (1) risk avoidance(Il) risk reduction(Ill) risk
projection(IV) risk sharing.
A I, Il, and IV only
B) II and III only
C) I and IV only
D) II and IV only
E) I, Il, III and IV only ✅

3. It is more difficult to ensure that the supply chain is managed


ethically when a company's supply chain is more.
A) shortened
B) interconnected
C) Competitive
D) global ✅
E) visible

32. Which one of the following assists managers to integrate economics into
outsourcing.
A) measuring outsourcing ROI
B) measuring supply chain ROI ✅
C) measuring inventory ROI
D) measuring distribution ROI
E) measuring procurement ROI

33. Which one of the following is known as the strategie coordination of the
supply chain with the intention of integrating supply and demand management.
A) supply chain management ✅
D) strategic partnerships
B) strategie procurement
C) logistics
D) ERP

34. Vendor analysis has the utmost potential to save for items which have
A) high annual usage ✅
B) low cost per unit.
C) high annual cost-volume.
D) low annual cost-volume.
E) high cost per unit.

35. Vendor analysis is the investigation of the of purchased materials.


A) function
B) Source ✅
C) quantity
D) cycle
E) quality

36. Which one of the following is unlikely to be a key consideration when a


company chooses a supplier? lead time and on-time delivery.
A) lead time and on-time delivery
B) quality and quality assurance ✅
C) reputation and financial stability
D) flexibility of design change
E) current inventory
37. Which one of the following is not considered as a benefit of effective
supply chain management?
A) lower inventory costs
B) greater customer loyalty
C) larger number of suppliers ✅
D) higher productivity
E) shorter lead times

8. The quality tool which helps focus on the most important problem
areas based on the 80-20 rule is:
A) Brainstorming
B) Check sheets
C) Pareto analysis
D) Cause-and-effect diagrams.
E) Pareto analysis ✅

9. The tool that is useful in documenting the current process is a:


A) control chart.
B) flowchart.
C) check sheet.
D) Pareto chart.
E) Flow Chart ✅

10. The tool that is useful in the collection and organization of data
is.
A) control chart.
B) Pareto chart.
C) check sheet. ✅
D) flowchart.
E) runs chart.

11.This is the degree to which goods and services conform to the intent of the
designers.
A) Quality of performance
B) Quality of design
C) Quality of conformance ✅
D) Quality of production
E) Quality of operations

12. TQM is abbreviation of


A) taguchi quality methods
B) tactical quality measurements.
C) the quality matrix.
D) Total quality management ✅
E) Total quantity measurement

13. Which of the following represents the warranty service, cost of


illigations, and processing of compliances.
A) internal failure cost
B) External failure cost ✅
C) Appraisal cost
D) prevention cost
E) Replacement cost

14. Which is NOT a cost of quality?


A) internal failure cost
B) appraisal cost
C) external failure cost
D) prevention cost
E) extended service contract cost✅

15. Which of the following is not an element of TQM?


A) continuous improvement
B) competitive benchmarking
C) employee empowerment
D) team approach
E) quality management as a specialized function within the firm✅

16 Which one ofthe following is a flexible system which uses significantly fever
resources than a traditional system?
A) Just - time production✅
D) Heljunka
C)managerent
E) take time

17. Lean is used in the context of services, which of the following is


most often the focus?
A) suppliers of inputs to the service
B) the labor content of the service ✅
C) the equipment used in the service
D) the inventory tied up in the service
E) the time needed to perform a service

18. Which one of the following is a typical requirements for a lean


systems with regards to supp
A) delivery of large lots at regular intervals.
B) buyer inspectico of goodi and materials.
C) multiple sources from which to purchase.

34. Which one of ihe following is not usually found in lean systems?
A) few changoevers✅
B) visual controls
C) small toe sizes
D) use of trama
E)work cells

25. Which one of the following does not have a contribuzion to make services
more lean?
A) Train workers so they can handle variety in the Taska they perform.
simultaneously.
B) Increase the flexibility of the service system.
D) Standardize the work methoda for service.
C) Have service workers handle multiple tasks.✅
E) Simplify the service process.
26.Which of the following would you not expect to see in a lean environment?
A. a flexible system
B. minimum inventory
C. little waste
D. reduced setup times
E. a significant number of daily schedule changes✅

27.Which one of the following is a typical requirement for lean systems with
regards to sup

A) delivery of large lots at regular intervals.


B) buyer inspection of goods and materials.
C) multiple sources from which to purchase.
D) Long term relationship ✅
E) The lowest price possible

28.Real-time information about product movement on store shelves could benefit


from the use of:
a) economic order quantities
b) batch processing
c) radio frequency identification tags✅
d) infrared remote scanners
e) statistical process control

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