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TQM Exam Sample With Answers

The document contains multiple-choice questions (MCQs) related to Total Quality Management (TQM), covering concepts such as quality definitions, interested parties matrix, service dimensions, risk management, and costs associated with quality. Each question is followed by the correct answer, providing a comprehensive review of TQM principles and practices. This resource is useful for individuals preparing for exams or seeking to enhance their understanding of TQM.

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yasser abdelwahab
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15 views9 pages

TQM Exam Sample With Answers

The document contains multiple-choice questions (MCQs) related to Total Quality Management (TQM), covering concepts such as quality definitions, interested parties matrix, service dimensions, risk management, and costs associated with quality. Each question is followed by the correct answer, providing a comprehensive review of TQM principles and practices. This resource is useful for individuals preparing for exams or seeking to enhance their understanding of TQM.

Uploaded by

yasser abdelwahab
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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MCQ for Total quality management

1) Who said Quality is Reduction of variation


A) Deming
B)Juran
C) Crosby .
D) Tachi Ohno .
E) Shewart
Answer: A

2) company owner in most cases is …….. in interested parties Matrix


A) High power Low Interest
B) Low power High Interest
C) High power High Interest
D) low power low Interest
E) Middle power Middle Interest
Answer: C

3) Operators in most cases is …….. in interested parties Matrix


A) High power Low Interest
B) Low power High Interest
C) High power High Interest
D) low power low Interest
E) Middle power Middle Interest
Answer: B

4) Keep satisfied is Highly suitable action for interested parties in each quadrant in interested
parties Matrix

A) High power Low Interest


B) Low power High Interest
C) High power High Interest
D) low power low Interest
E) Middle power Middle Interest
Answer: A

Answer: B

5) product will not fail within a specific time period is


A) Aesthetics
B) Features
C) Reliability
D) serviceability
E) Performance

Answer: C

6) free drinks on a plane is………….


A) Aesthetics
B) Features
C) Reliability
D) serviceability
E) Performance

Answer: B

7) How the product looks like is………….


A) Aesthetics
B) Features
C) Reliability
D) serviceability
E) Performance

Answer: A

8) Part availability is ……….


A) Aesthetics
B) Features
C) Reliability
D) serviceability
E) Performance

Answer: D

9) caring in service dimensions is………….


A) Responsiveness
B) Empathy
C) Reliability
D)Tangible
E) Assurance
Answer: B

10) Appearance of Personnel in service dimensions is………….


A) Responsiveness
B) Empathy
C) Reliability
D)Tangible
E) Assurance
Answer: D

11 ) Knowledge of Personnel in service dimensions is………….


A) Responsiveness
B) Empathy
C) Reliability
D)Tangible
E) Assurance
Answer: E
12) Change Management as a process part from …..………….
A) customer focus
B) Leadership
C) engagement of people
D)Process approach
E) Improvement
Answer: E

13 ) complete knowledge of Inputs , activities and output is related to ………….


A) customer focus
B) Leadership
C) engagement of people
D)Process approach
E) Improvement
Answer: D

14 ) Right Way Right Thing is ………….


A) Highly effective , Highly efficient
B) low effective , Highly efficient
C) Highly effective , low efficient
D) low effective , low efficient
E) all of the above
Answer: A

15) react to internal and external risks and opportunities is …..………….


A) Improvement
B) Leadership
C) engagement of people
D)Process approach
E) Factual approach for decision making
Answer: A

16) Mutual benefits with suppliers is …..………….


A) Improvement
B) Relationship management
C) engagement of people
D)Process approach
E) Factual approach for decision making

Answer B

17) ……………refers to a product's primary operating characteristics

A) Aesthetics
B) Features
C) Reliability
D) serviceability
E) Performance

Answer: E

18) activity to enhance performance


A) Non conformance
B) Improvement
C) corrective action
D) preventive action
E) Verification
Answer: B

19) action to eliminate the cause of a potential nonconformity and prevent recurrence
A) Non conformance
B) Improvement
C) corrective action
D) preventive action
E) Verification
Answer: D

20) confirmation that requirements for a specified intended use or application have been fulfilled
A) Risk
B) Improvement
C) corrective action
D) Validation
E) Verification
Answer: D

21) Strategic direction of the organization will be discussed in the following clause

A) Organization context
B) performance measurement
C) improvement
D) leadership
E) Operation
Answer: A

22) What is required by top management.

A) Organization context
B) performance measurement
C) improvement
D) leadership
E) Operation
Answer: D

23) ‘if the management system suitable, adequate and effective


A) Organization context
B) performance measurement
C) improvement
D) Planning
E) Operation

Answer: B

24)Action stage in PDSA cycle

A) Organization context
B) performance measurement
C) improvement
D) Planning
E) Operation

Answer: C

25) Communication in the following Clause


A) Organization context
B) performance measurement
C) improvement
D) Support
E) Leadership

Answer: D

26) Management review will be conducted at least


A) Monthly
B) Biannually
C) once per year
D) Quarterly
E) every two years
Answer: C

27) Management Review Is part of

A) Organization context
B) performance measurement
C) improvement
D) Support
E) Leadership

Answer: B

28 ) As part of the controls, the organization needs to communicate to external providers its
requirements for

A) for the processes, products, and services to be provided


B) the approval of methods, processes, and equipment
C) competence
D) verification And validation
E) All of the above
Answer: E

29) immediate action when non conformance occurs


A) Preventive action
B) corrective action
C) predictive action
D)Risk based action
E) correction action
Answer: E

30) Risk Should be controlled with action

A) low risk
B) moderate risk
C) No risk
D) High Risk
E) Extreme risk
Answer: D

31) IS the product of severity x occurrence x detectability


A) Severity rating
B) occurrence rating
C) failure mode and effective analysis
D) Detection rating
E) Risk priority number
Answer: E

32) Catastrophic, Product becomes inoperative; the failure may result in complete unsafe
operation and possible multiple reject of lots or batches; massive financial loss.

A) Extreme Severity rating


B) extreme occurrence rating
C) ) low Severity rating
D) extreme Detection rating
E)low occurrence rating
Answer: A
33) No relevant effect on reliability or safety of the process; the failure noticed as out of internal
specification or documented procedure that requires CAPA for improvement

A) Extreme Severity rating


B) extreme occurrence rating
C) ) low Severity rating
D) extreme Detection rating
E)low occurrence rating
Answer: C
34) which step not included in risk assessment

A) Risk management
B) Risk identification
C) risk analysis
D) risk evaluation
E) all of the above
Answer: A

35) Raw material testing is


A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: B

36) Excess inventory is


A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: C

37) Downgrading of end product is


A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: C

38) Final inspection is


A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: B

39) Loss of customer goodwill is


A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: D
40) ‘costs are spent to detect defects to assure conformance to quality standards
A) A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: B

41) costs occur when the product or service from a process fails to reach designated quality
standards , and is not detected until after transfer to the customer
A) Preventive cost
B) appraisal cost
C) internal failure cost
D) External failure cost
E) error source Model
Answer: D

42) Anything that adds Cost to the product without adding Value
A) cost of conformance
B) cost of non-conformance
C) internal failure cost
D) External failure cost
E) waste
Answer: E

43) Producing more than is needed belongs to any type of waste


A) Over Production
B) Non-Utilized Talents
C) Inventory
D) Defects.
E) Extra Processing
Answer: A

44) Moving materials belongs to any type of waste


A) Motion
B) Non-Utilized Talents
C) Inventory
D) Transportation
E) Extra Processing
Answer: D

45) repair belongs to any type of waste


A) Over Production
B) Non-Utilized Talents
C) Inventory
D) Defects.
E) Extra Processing
Answer: D
46) cost more than value added

A) Over Production
B) Non-Utilized Talents
C) Inventory
D) Defects.
E) Extra Processing
Answer: E

47) Delay in supplier Delivery belongs to any type of waste

A) Over Production
B) Non-Utilized Talents
C) Inventory
D) Waiting
E) Extra Processing
Answer: C

48) Do stage in PDSA cycle

A) Organization context
B) performance measurement
C) improvement
D) Planning
E) Operation
Answer: E

49) An estimate number of frequencies of failures

A) Severity rating
B) occurrence rating
C) failure mode and effective analysis
D) Detection rating
E) Risk priority number
Answer: B

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