GOVERNMENT OF GOA Ciizen Charter
GOVERNMENT OF GOA Ciizen Charter
CITIZEN'S CHARTER
for
Bambolim Goa
Phone: 2495000
E mail: jindalvn@gmail.com
I. PREAMBLE
Goa Medical College & Hospital is a tertiary care Government Hospital situated on the
Bambolim Plateau. It has a tradition of providing quality services and medical care to each
and every citizen who visits the hospital.
The Citizen's Charter for Goa Medical College reinforces our commitment and the resolve of
the Government of Goa to provide high quality and comprehensive health care to all the
citizens. It charter provides the following information
1. Services available in GMC and the quality of care you can expect
2. Machinery available for the redressal of grievances
3. A brief overview regarding the admission of students to GMC.
I. Preamble
II. Services available at Goa Medical College
A. CLINICAL SERVICES
1. Out Patient Service Registration
Location of OPD/timings/consultants
Morning OPD
Afternoon OPD
Ancillary services
B. DIAGNOSTIC SERVICES
1. Laboratory services
2. Radiodiagnosis
C. BLOOD BANK
D. MORTUARY
III Staff
IV Supporting Services
1. Hospital Kitchen
2. CSSD
3. Laundry
4. Central pharmacy
REGISTRATION For the convenience of the public, registration for all the departments is
centralised and done at OPD 1- Ground floor (OPD Block).
Registration of patients for the department Obstetrics and Gynaecology (OBG) is done in
OPD 24 (OBG).
Registrations at the peripheral hospitals like the IPHB, TB &Chest hospital, RHTC and UHC
are done at the respective centres
Emergency and Medico Legal services are registered at the registration counter next to
Casualty.
The OPDs are open on all days except Sundays and Public Holidays
Time: 9:00 a.m. - 1:00 p.m.
Name of the
Location OPD days Consultant
OPD
Dr. F.P. Noronha
Unit 1- Mon/Thur
Dr.Reshma Salkar
Unit 2- Tues/ Fri Dr. D. Amonkar
General
Dr. N. Correia
Surgery Ground
Dr. Pandarinath Audi
Floor
Dr. Jude
OPD 4 Unit 3- Wednesday
Dr. Anant Ramani
Dr. Rajesh Patil
Unit 4- Saturday
Dr. Radhika Raj
Paediatric
Ground
Surgery Unit 1- Tues/ Fri Dr. Vishal Sawant
Floor
OPD 4
Plastic Surgery
Ground
Mon/ Thur Dr. Yuri Dias Amborcar
Floor
OPD 5
Dr. Ponraj Sundaram
Neurosurgery
Ground Dr. Xavier Kochery
Wed/ Sat
floor Dr. Jinendra Kumar
OPD 5
Dr.Jorson Dcosa
Dr. C.J. Vas
Neurology
Ground Dr. Aaron D'Souza
Tues/ Thur
Floor
OPD 5
Theresa Noronha
Orthopaedics Dr. S. Bandekar
Ground Unit 1- Mon/Wed/Fri
Dr. Z. D'Mello
Floor Unit 2- Tue/Thur/Sat
OPD 7 Dr. S. Nadkarni
Dr. E. Gomes
Dr. kedarreshwar
Unit 1/Mon
Narvencar
Dr. Rukma Kolwalkar
Dr. Anar Khandeparkar
Unit 2/Tue
Dr Ramnah Neurekar
Medicine Dr. Suvarna Amonkar
Unit 3/Wed
Dr. Avinash Dubhashi
OPD12
Dr. V. Khandeparkar
Unit 4/Thus
1st Floor Dr. Sumeet Zuwarkar
Dr. N. Furtado
Unit 5/Fri
Dr. Savita Pinto De'Silva
Carmen Pereira
Unit 6/Sat
Marina Vaz
Dr. Avinash Desai
Mon/Wed
Dr. J. P. Tiwari
Dr. Mimi
Unit 1/Mon
Dr. Shilpa Joglekar
Dr. Vaishali
Unit 2/Tue
Dr. Jagadish Bhat
Dr. Shilpa
Paediatrics Unit 1/Wed
Dr. Kavita
1st Floor
Dr. Vaishali
OPD 14 Unit 2/Thus
Dr.Lorraine
Dr. Mimi
Unit 1/Fri
Dr. Annelly
Dr. Jagadish
Unit 2/Sat
Dr. Prashant
Mon/Thur
Dr. P. Naik
Ophthalmology Dr. S. Khandeparkar
2nd Floor
OPD 21 Dr. U. P. Usgaonkar
Tues/Fri
Dr. V. S. Naik
Wed/Sat
Skin VD
Tue/Thur/Sat Dr. P. Shukla
2nd Floor
Mon/Wed/Fri Dr. R. Prabhudessai
OPD 22
Unit 1- Mon/Tues/Sat Dr. C. P. Das
ENT Dr. S. Chodankar
2nd Floor
OPD 23 Dr. H. C. Goel
Unit 2- Wed/Thur/Fri Dr. C. D'sa
Dr. S. Chandra
Obstetrics and Unit 1- Mon/Thur Dr. A. Nagarsekar
Gynaecology Ground Dr. U. Pawar
Floor
Dr. G. Pednecar
OPD 24
Unit 2- Tue/Fri Dr. M. Cardoso
Dr. D. Karmali
Dr. M. Jindal
Unit 3- Wed/Sat Dr. M. Sahasrabhojanee
Dr. Rupa Padwalkar
OPDs for psychiatry, TB&Chest, are held at the Institute of Psychiatry and Human
Behaviour, Bambolim and TB & Chest Hospital, St. Inez respectively. Similarly the OPD
srevices provided by the Rural health and Training center, Mandur and the Urban Health
Centre, St Cruz including their outreach services are held at their respective centres.
AFTERNOON OPDs
Time: 2:30 pm - 4:00 pm
Ancillary services
Patients who need further treatment and investigations may be admitted as indoor patients
Indoor patients should be registered at the registration counter near Casualty (OPD 10)
Goa medical college Hospital has beds under various departments for indoor admission and
treatment. They are distributed as follows
4th Floor(F)
Medicine 160 145 , 147 (F)
3rd Floor (M)
142,144 (M)
2nd Floor
Kidney Unit 24 140, 141
4th Floor
ICCU 18 146
3rd Floor
CCU 7 143
Medicine/
139
Neurology
ICU 18 123
Neurosurgery 30 108
Orthopaedics 90 103,104,105
Ophthalmology 30 101
Skin VD 50 132
Paediatrics 60 133,135
Neonatology Unit
45 126
(NNU)
OBG 155 126,127,128,129,130
Trauma 17
TB Chest 80
IPHB
RHTC Mandur 20
Private Wards: Private wards can be opted for on request. There are single bedded rooms,
sharing rooms, and AC rooms available at the costs mentioned below:
The treating physician may advise against getting admitted in a private ward in certain
circumstances in the interest of the patient.
The patient will also be charged for the investigations and clinical services provided by the
institute in the private wards.
OPERATION THEATRES: Goa medical college has 17 Operation Theatres (OT) of which
12 OTs are for routine operations and 5 OTs are for emergency operations. All OTs are
equipped with Boyle's apparatus, Electro cauteries, Monitors, and other essential equipments,
central supply of oxygen, Nitrous oxide, compressed air and central suction.
The operations are scheduled as per the requests of various surgical departments.
The hospital lays a lot of emphasis in providing prompt emergency services round the clock
on all days. The staff in the Emergency Room will give utmost priority to the patient and no
intervention will be denied for delay in paperwork. We request relatives to avoid crowding
the casualty and refrain from making unnecessary phone calls to allow proper management
and maintain hygiene in the emergency room. Needless to say the services of OPD 10 have to
be used in emergencies only and the patient may be sent to the OPD based on the clinical
assessment of the CMO.
Stretchers/ wheel chairs and attendants are available to assist you in shifting the patient to the
emergency room.
The patient will first bee seen by the Chief Medical Officer who may then call for the
concerned department after administering first aid.
Senior Residents in all the department are posts on casualty duties. Consultants are on call.
Public Phones are available outside casualty
Paediatric emergencies have to be taken to the Paediatric Ward directly. Similarly
emergencies involving Obstetrics and Gynaecology have to be shifted to the OBG ward
directly.
In case of a medoco-legal case a MLC paper is made which is free of cost and is maintained
by the hospital.
The emergency room is equipped with suction machines, defibrillators and with other life
saving equipment. All emergency drugs are available in Casualty.
There are 4 emergency OTs situated close to Casualty. There is a special X Ray unit with a
technician on duty 24 hours.
Trauma Ward (120) Patient with trauma may be admitted in Trauma ward from where they
are shifted to the respective departments. The trauma ward is equipped with all life saving
drugs and equipment and is in close proximity with the Emergency OTs.
B. DIAGNOSTIC SERVICES
1. Laboratory Services:Laboratory services at Goa Medical College are available round the
clock for routine as well as emergency investigations. The tests are conducted by various
departments like Pathology, Microbiology and Biochemistry.
i. Central Laboratory:
For the convenience of patients, GMC has a central laboratory - collection and testing centre,
Location: OPD 13, 1st floor below Blood Bank
Timing: The blood collection facility is available from 8:00 am - 11:00 am (Mon - Fri) 8:00
am - 10:30 am( Sat.)
The samples are collected at the central laboratory. Routine tests like Hb, TC, DC, ESR,
Urine tests etc are done at the central laboratory itself. Samples are sent to the department of
microbiology, pathology and biochemistry for specialised tests.
Patients are requested to follow instructions given by the physicians. Certain investigations
like blood sugar, ESR, etc requires a fasting sample to be collected. The fasting sample is
collected in the morning after the patient has fasted for 12 hours.
The department of microbiology is situated on the second floor of the main college building.
The department carries out various tests to diagnose infectious diseases. It has various
sections like
Bacteriology,
Serology,
Immunology,
Fungal studies,
AFB(Tuberculosis),
Virology- HIV/AIDS / Dengue/ JE /Chikungunya fever,
Malaria ,etc.
Culture facilities are available for all sample including pathogens commonly acquired in
HIV/AIDS cases like Cryptococcus neoformans, candida albicans, cryptosporidium parvum
and other opportunistic infections. Facilities are also available for investigating routine cases
like diarrhoea, respiratory tract infections, urinary tract infections, wound infections and other
infectious conditions.
Samples are collected at the central laboratory and test results are dispatched to the
department that requested for the test.
Private patients can also avail the services at a cost. Details are available in annexure 1.
The Department of Pathology is situated on the 3rd floor of the main college building. T has
various sections like
Histopathology
Cytopathology
And Haematology
Blood or tissue samples are sent to the department of pathology from various departments.
The reports are dispatched to the requesting units. The department also accepts samples form
private patients at a cost mentioned in annexure 1.
The department of biochemistry is situated on the 2nd floor of the main college building. The
central biochemistry laboratory services are available round the clock for routine as well as
emergency investigations.
DOTS Centre: Facilities for sputum examination for Tuberculosis are available at the
DOTS centre from 9:00 am - 5:00 p.m. on the ground floor, in the same building.
Tests for Malaria (Slide for Malarial Parasite): is available round the clock in OPD 13.
ICTC Centre: Voluntary HIV testing and counselling is available from 9:00 am - 4:00
pm. Pre test and post test mandatory. RESULTS ARE KEPT STRICTLY CONFIDENTIAL.
Voluntary testing is done on payment of Rs. 10. This may be waived off if the patient cannot
afford.
2. Radiodiagnosis:
The department is centrally situated in the main service block in OPD number 9.
Patients should come to the department with a proper requisition slip from the concerned
department.
Private patients can also avail these facilities at a cost mentioned in annexure 1.
A FDA licensed blood bank service is available at GMC. It is situated above OPD 13,
functions round the clock and provides services to the whole state of Goa.
The blood bank aims for 100% voluntary blood donation. However replacement donations
are required for component separation i.e. packed cells, fresh frozen plasma, platelet
concentrate, cryo-precipitate etc. The blood bank is equipped with state of the art facilities for
blood component separation.
If you would like to donate blood or organise a blood donation camp contact the staff at +91
0832 2458724
1. Dead bodies brought by the police with a letter of request from the police
2. Dead bodies from GMC (Medico Legal Cases (MLC) and Non MLC)
3. Dead bodies from outside GMC
A request from the private physician and a copy of the Medical Certificate of the Cause of
Death is mandatory
In case of foreigners, copies of documents like passport, FRO etc are necessary.
In case of Police Case (MLC), the concerned police/ magistrate should submit the necessary
request and documents to the doctor for post mortem. The body may be claimed by those
concerned only after the post mortem examination is conducted.
Rates: the services will be charged as per the notification No 71/101/84-1 PHD part dated
25.08.2006 as follows
GMC Patients: Rs 50/day after 48 hours
Private patients: Rs 100/ day
Embalming*: Rs 1000/-
(receipt shall be issued by the departmental clerk during office hours)
* Only bodies that need to be kept for more than 24 hours at room temperature or those
that need to be transported by plane need to be embalmed. Permission of the SDM is
required.
Unclaimed bodies are dealt with by the municipality after prior NOC from the police and
Medical Superintendent, GMC. Bodies fit for dissection are handed over to the department of
Anatomy for teaching purpose under the Anatomy act.
Doctors can be identified by their white aprons, Nurses with their white uniform and Class IV
use either grey or blue uniform. All staff members carry ID cards with them.
1. HOSPITAL KITCHEN: The hospital has its own kitchen. All patients are provided free
diet. Hospital supplies milk, juice, breakfast, lunch, tea and dinner to all the patients. The diet
is tailored to meet the needs of the patient i.e vegetarian, non vegetarian, salt free, diabetic
diet, liquid diet etc. private patients are charged for the diet.
3. LAUNDRY: The Central Laundry is fully mechanised with four bulk washing machines
with a capacity of 100 kgs each, four mechanised hydro extractors with a capacity of 35 kgs
each and two drying machines. Steam press units are also available. This unit handles 2000
units of laundry per day.
4. CENTRAL PHARMACY The OPD pharmacy is located on the ground floor of the blood
bank building. It is the policy of the hospital to try to make all essential drugs free of cost to
the patients in the OPD and IPD. The patients may have to purchase some drugs that are not
available with the Central Pharmacy. In case an admitted patient cannot afford the
medication, drugs can be procured by making a local purchase. In addition to the central
pharmacy, there are two private pharmacies located within the hospital premises, extending
their services round the clock.
1. CANTEEN FACILITIES: There are canteen facilities available in the hospital campus.
The canteens within the hospital provide food at subsidised rates to patients, staff and
students of GMC. The hostels in the campus are also equipped with their own canteen
facilities.
5. COMPLAINTS AND GREVIENCES: We try our best to provide quality health care
services in GMC. However if these services do not meet your expectation or satisfaction,
please do not hesitate to register your complaint with the Medical Superintendent.
Suggestion/ complaint boxes are provided at various locations in the campus. You cam also e
mail your complaints to us. We will try to settle your grievances as soon as possible.
6. RESPONSIBILITIES OF THE USER The success of the charter depends on the support
the hospital received from its users. The users need to understand the various constraints
under which the hospital is functioning. Please do not create inconvenience to other patients.
Please try to keep the hospital and its surroundings clean. The users are requested to use the
facilities of the hospital with care. Kindly contact the reception counter for any clarifications.
The hospital is a non spitting and non smoking zone. Please refrain from demanding undue
favours from the staff and officials. We would appreciate your valuable feedback on the
services provided at the Goa Medical College. The feedback could be handed over to the
office or sent to us on e mail.
Contact Information:
CONTACT DETAILS:
Important phone numbers: Dean: 2495000
Medical Superintendent: 2495010
Casualty: 2495030
Blood Bank: 2458724/ 2495032
Mortury: 2495189
Goa Medical College exchange: 2458700-2458715
To contact any extension from outside dial 249XXXX where XXXX is the 4 digit extension
number. For example to contact the PA to Dean dial 249 5169. The extension numbers are
provided in the table below.
To dial the wards one should dial 2495 followed by the ward number. For example if
you wish to contact ward 114 then dial 2495 114. Similarly if you wish to contact ward
117, the number will be 2495 117.\
Kindly refer to the section above for the ward numbers under various departments.
Direct inward dialing can also be accessed on the old analogue lines: 2458700 - 2458715.
Dean's office:
Dean 5000
PA to Dean 5169
OSD 5253
Director Administration 5099
Academic section I/C 5351
OPDs
Laboratory
Other Departments: